Hewlett Packard Elitepad 1000 G2 Instruction Manual User Guide

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User Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel is a
trademark of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of Microsoft
Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: January 2014
Document Part Number: 738070-001

Product notice

Software terms

This user guide describes features that are
common to most models. Some features
may not be available on your tablet.

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a refund subject to the refund
policy of your seller.

Not all features are available in all editions
of Windows. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows functionality. Go
to http://www.microsoft.com for details.
To obtain the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and
then follow the on-screen instructions.

For any further information or to request a
full refund of the computer, please contact
your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating, do not allow the AC
adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
tablet and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

Safety warning notice

Table of contents
1 Welcome .......................................................................................................................................................... 1
Finding information ............................................................................................................................... 2
2 Getting to know your tablet ........................................................................................................................... 4
Front ..................................................................................................................................................... 4
Rear ...................................................................................................................................................... 6
Top ....................................................................................................................................................... 7
Bottom .................................................................................................................................................. 8
Locating system information ................................................................................................................. 8
Changing your tablet's settings ............................................................................................................ 8
Changing your tablet's view ................................................................................................. 8
Using the tablet's autorotate lock feature ............................................................ 9
Adjusting your tablet's screen brightness ............................................................ 9
Finding your hardware and software information ................................................................................. 9
Locating hardware ............................................................................................................... 9
Locating software ................................................................................................................. 9
Updating the software installed on the tablet ....................................................................... 9
3 Connecting to a network .............................................................................................................................. 11
Connecting to a wireless network ....................................................................................................... 11
Using the wireless controls ................................................................................................ 11
Using a WLAN ................................................................................................................... 11
Using an Internet service provider .................................................................... 12
Setting up a WLAN ............................................................................................ 12
Configuring a wireless router ............................................................................ 12
Protecting your WLAN ....................................................................................... 13
Connecting to a WLAN ...................................................................................... 13
Using HP Mobile Broadband (select models only) ............................................................ 14
Inserting and removing a SIM ........................................................................... 14
Using Bluetooth wireless devices ...................................................................................... 16
4 Navigating using touch gestures ................................................................................................................ 17
Using touch screen gestures .............................................................................................................. 17
One-finger slide ................................................................................................................. 17
Tapping .............................................................................................................................. 18
Scrolling ............................................................................................................................. 18

2-finger pinch zoom ........................................................................................................... 19
2-finger click ....................................................................................................................... 19
Rotating (select models only) ............................................................................................ 20
Edge swipes ...................................................................................................................... 20
Right-edge swipe .............................................................................................. 20
Left-edge swipe ................................................................................................. 21
Top-edge swipe ................................................................................................. 21
Using the on-screen keyboard ........................................................................................................... 22
Using the digital pen (select models only) .......................................................................................... 22
5 Multimedia ..................................................................................................................................................... 24
Audio .................................................................................................................................................. 24
Adjusting the volume ......................................................................................................... 24
Connecting headphones .................................................................................................... 24
Checking audio functions on the tablet .............................................................................. 24
Webcam ............................................................................................................................................. 25
6 Power management ...................................................................................................................................... 26
Shutting down the tablet ..................................................................................................................... 26
Setting power options ......................................................................................................................... 26
Using power-saving states ................................................................................................. 26
Initiating and exiting Sleep ................................................................................ 26
Using the power meter and power settings ....................................................... 27
Setting password protection on wakeup ........................................................... 27
Using battery power ........................................................................................................... 27
Factory-sealed battery ...................................................................................... 27
Finding additional battery information ............................................................... 28
Using Battery Check ......................................................................................... 28
Displaying the remaining battery charge ........................................................... 28
Maximizing battery discharge time .................................................................... 28
Managing low battery levels .............................................................................. 28
Identifying low battery levels ............................................................. 29
Resolving a low battery level ............................................................ 29
Conserving battery power ................................................................................. 29
Using external AC power ................................................................................................... 29
7 External cards and devices .......................................................................................................................... 31
Using memory card readers ............................................................................................................... 31
Inserting a memory card .................................................................................................... 31
Removing a memory card .................................................................................................. 31

8 Security .......................................................................................................................................................... 33
Protecting the tablet ........................................................................................................................... 33
Using passwords ................................................................................................................................ 33
Setting passwords in Windows .......................................................................................... 34
Setting passwords in Computer Setup .............................................................................. 34
Using antivirus software ..................................................................................................................... 34
Using firewall software ....................................................................................................................... 34
Installing critical security updates ....................................................................................................... 35
Using HP Client Security .................................................................................................................... 35
9 Maintenance .................................................................................................................................................. 36
Cleaning your tablet ........................................................................................................................... 36
Cleaning products .............................................................................................................. 36
Cleaning procedures .......................................................................................................... 36
Cleaning the display .......................................................................................... 36
Cleaning the sides and cover ............................................................................ 36
Updating programs and drivers .......................................................................................................... 37
Using SoftPaq Download Manager .................................................................................................... 37
10 Backup and recovery .................................................................................................................................. 38
Backing up your information ............................................................................................................... 38
Performing a system recovery ............................................................................................................ 38
Using the Windows recovery tools ..................................................................................... 38
Using f11 recovery tools .................................................................................................... 39
Changing the boot device order ......................................................................................... 39
Using Windows Refresh or Windows Reset ...................................................................... 40
11 Computer Setup and HP PC Hardware Diagnostics (UEFI) .................................................................... 41
Using Computer Setup ....................................................................................................................... 41
Starting Computer Setup ................................................................................................... 41
Navigating and selecting in Computer Setup ..................................................................... 41
Restoring factory settings in Computer Setup ................................................................... 41
Updating the BIOS ............................................................................................................. 42
Determining the BIOS version ........................................................................... 42
Downloading a BIOS update ............................................................................................. 43
Using HP PC Hardware Diagnostics (UEFI) ...................................................................... 43
12 Support ........................................................................................................................................................ 45
Contacting support ............................................................................................................................. 45

vii

13 Specifications .............................................................................................................................................. 46
Input power ......................................................................................................................................... 46
Operating environment ....................................................................................................................... 46
Appendix A Traveling with the tablet ............................................................................................................. 47
Appendix B Electrostatic discharge .............................................................................................................. 48
Index ................................................................................................................................................................... 49

viii

Welcome
After you set up and register the tablet, it is important to take the following steps:
●

Take a minute to browse the printed Windows Basics guide to explore the new Windows®
features.

●

Connect to the Internet—Set up your wireless network so that you can connect to the Internet.
For more information, see Connecting to a network on page 11.

●

Update your antivirus software—Protect your tablet from damage caused by viruses. The
software is preinstalled on the tablet. For more information, see Using antivirus software
on page 34.

●

Get to know your tablet—Learn about your tablet features. Refer to Getting to know your tablet
on page 4 and Navigating using touch gestures on page 17 for additional information.

●

Find installed software—Access a list of the software preinstalled on the tablet:
On the Start screen, swipe up from the center of the touch screen to display the Apps screen.
For details about using the software included with the tablet, see the software manufacturer's
instructions, which may be provided with the software or on the manufacturer's website.

●

Back up your hard drive by creating a recovery flash drive. See Backup and recovery
on page 38.

Finding information
The tablet comes with several resources to help you perform various tasks.
Resources

For information about

Setup Instructions poster

●

How to set up the tablet

●

Help to identify tablet components

Windows Basics guide

Overview of using and navigating with Windows® 8.

HP Support Assistant

●

Operating system information

To access HP Support Assistant on the Start screen,
tap the HP Support Assistant app.

●

Software, driver, and BIOS updates

●

Troubleshooting tools

●

How to access support

Regulatory, Safety, and Environmental Notices

●

Regulatory and safety information

To access this guide:

●

Environmental information

Safety & Comfort Guide

●

Proper workstation setup, posture, health, and work habits

To access the user guides, tap the HP Support
Assistant app on the Start screen, tap My computer,
and then tap User guides.

●

Electrical and mechanical safety information

To obtain the latest user guide, go to
http://www.hp.com/support, and select your country.
Select Drivers & Downloads, and then follow the onscreen instructions

From the Start screen, type support, and then
select the HP Support Assistant app.

Select My computer, and then tap User guides.

– or –
Go to http://www.hp.com/ergo.
Worldwide Telephone Numbers booklet

HP support telephone numbers

This booklet is provided with your tablet.

HP website

●

Support information

To obtain the latest user guide, go to
http://www.hp.com/support, and select your country.
Select Drivers & Downloads, and then follow the onscreen instructions

●

Ordering parts and finding additional help

●

Accessories available for the device

Chapter 1 Welcome

Resources

For information about

Limited Warranty*

Warranty information

To access this guide, tap the HP Support Assistant
app on the Start screen, tap My computer, and then
tap Warranty and services.
– or –
Go to http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
tablet and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty
in the box. For some countries/regions where the warranty is not provided in printed format, you may request a printed copy
from http://www.hp.com/go/orderdocuments or write to:
●

North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

●

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

●

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Finding information

Getting to know your tablet

Front

Component

Description

(1)

WWAN antennas (2)* (select models only)

Send and receive wireless signals to communicate with wireless
wide area networks (WWAN).

(2)

Front webcam

Records video and captures still photographs.
To use the webcam, tap the YouCam tile on the Start screen, or
swipe from the right edge of the touch screen to display the
charms, tap Search, and then tap the search box. In the search
box, type c, and then tap CyberLink YouCam.

(3)

WLAN antennas (2)*

Send and receive wireless signals to communicate with wireless
local area networks (WLAN).

(4)

Ambient light sensor

The ambient light sensor automatically adjusts the display
brightness based on the lighting conditions in your environment.

(5)

Webcam status light (front)

On: The webcam is on.

(6)

Near Field Communications (NFC) tapping
area

Allows you to touch an NFC-compatible device to this area to
wirelessly connect and communicate with the tablet and transfer
data back and forth.

Chapter 2 Getting to know your tablet

Component

Description

(7)

Displays the Start screen.

Windows button

*The antennas are not visible on the outside of the tablet. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access the user guides, tap the HP Support Assistant app
on the Start screen, tap My computer, and then tap User guides.

Front

Rear

Component

Description

(1)

Micro SD Card Reader/Micro SIM slot access
hole

Allows you to insert the end of a paper clip to
open the access door to insert or remove a micro
SD card or micro SIM module.

(2)

Memory card reader/Micro SIM slot

Reads optional micro memory cards that store,
manage, share, or access information. and
supports an optional wireless micro subscriber
identity module (SIM) (select models only).

(3)

Rear webcam

Records video, captures still photographs, and
allows video conferences and online chat by
means of streaming video.
To use the webcam, tap the YouCam tile on the
Start screen, or swipe from the right edge of the
touch screen to display the charms, tap Search,
and then tap the search box. In the search box,
type c, and then tap CyberLink YouCam.

(4)

Volume up button

To increase speaker volume, press the top edge
of the button.

(5)

Volume down button

To decrease speaker volume, press the bottom
edge of the button.

(6)

Regulatory information

Displays regulatory information (select models
only). See Locating system information
on page 8.

Chapter 2 Getting to know your tablet

Top

Component
(1)

Description
Audio-out (headphone) jack/Audio-in
(microphone) jack

Produces sound when connected to optional powered
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
the user guides, tap the HP Support Assistant app on the
Start screen, tap My computer, and then tap User guides.
NOTE: When a device is connected to the jack, the tablet
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).

(2)

Autorotate switch

When the tablet is on, slide the autorotate switch to lock
the autorotate feature of the display. To unlock the
autorotate feature, slide the switch again.
– or –
Swipe from the right edge of the touch screen to display
the charms, tap Settings, tap the screen icon, and then tap
the autorotate icon. To unlock the autorotate feature, tap
the autorotate icon again.

(3)

Integrated microphones (2)

Record sound.

(4)

Power button

●

When the tablet is off, press the button to turn on the
tablet.

●

When the tablet is on, press the button briefly to
initiate Sleep.

●

When the tablet is in the Sleep state, press the button
briefly to exit Sleep.

CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the tablet has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the tablet.
To learn more about your power settings, see your power
options. Swipe from the right edge of the touch screen to
display the charms, tap Search, and then tap the search
box. In the search box, type power, select Power and
sleep settings, and then select Power and sleep from the
list of applications.

Top

Bottom

Component

Description

(1)

Speakers (2)

Produce sound.

(2)

Product and regulatory information

Displays product and regulatory information (select
models only). See Locating system information
on page 8

(3)

Docking connector

Connects an AC adapter or an optional docking
device.

Locating system information
Important system information is located on the bottom edge or the rear of the tablet (select models
only). You may need the information when travelling internationally or when you contact support:
●

Serial number

●

Product number

●

Regulatory information

Changing your tablet's settings
You can change view and screen brightness.

Changing your tablet's view
Your tablet's orientation, or view, changes automatically from landscape to portrait view, or from
portrait to landscape view.
1.

To change the view of your tablet from landscape view to portrait view:
Hold the tablet vertically, and then turn it 90 degrees to the right (in a clockwise direction).

To change the view of your tablet from portrait view to landscape view:
Hold the tablet vertically, and then turn it 90 degrees to the left (in a counter-clockwise direction).

Chapter 2 Getting to know your tablet

Using the tablet's autorotate lock feature
To turn on your tablet's autorotate lock feature:
▲

Slide the autorotate switch on the top edge of the tablet.
– or –

Swipe from the right edge of the touch screen to display the charms, and then tap Settings.

Tap the screen icon to lock your current tablet screen in place and to prevent rotation. The icon
displays a lock symbol when the autorotate lock is active.

To turn off your tablet's autorotate lock feature:
▲

Slide the autorotate switch on the top edge of the tablet again.
– or –

Swipe from the right edge of the touch screen to display the charms, and then tap Settings.

Tap the Screen icon at the bottom right, and then tap the autorotate lock icon again.

Adjusting your tablet's screen brightness
To adjust the screen brightness:
1.

Swipe from the right edge of the touch screen to display the charms, and then tap Settings.

Tap the Screen icon at the bottom right. A vertical slider displays that controls the screen
brightness.

NOTE: On the Windows desktop, you can also tap the Power Meter icon in the notification area at
the far right of the taskbar, tap Adjust screen brightness, and then move the slider next to Screen
brightness at the bottom of the screen.

Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your tablet:
1.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap
the search box.

In the search box, type device manager, and then tap Device Manager.
A list displays all the devices installed on your tablet.

Locating software
▲

To find out what software is installed on your tablet, on the Start screen, swipe up from the
center of the touch screen to display the Apps screen.

Updating the software installed on the tablet
Most software, including the operating system, is updated frequently by the manufacturer or provider.
Important updates to the software included with the tablet may have been released since the tablet
left the factory.

Finding your hardware and software information

Some updates may affect the way the tablet responds to optional software or external devices. Many
updates provide security enhancements.
Update the operating system and other software installed on the tablet as soon as the tablet is
connected to the Internet. Access the updates on the HP website at http://www.hp.com.

Chapter 2 Getting to know your tablet

Connecting to a network
Your tablet can travel with you wherever you go. But even at home, you can explore the globe and
access information from millions of websites using your tablet and a wireless network connection.
This chapter will help you get connected to that world.

Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your tablet may be equipped
with one or more of the following wireless devices:
●

Wireless local area network (WLAN) device—Connects the tablet to wireless local area networks
(commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your
home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In
a WLAN, the mobile wireless device in your tablet communicates with a wireless router or a
wireless access point.

●

Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetoothenabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a
PAN, each device communicates directly with other devices, and devices must be relatively
close together—typically within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, see the information and website links provided in HP
Support Assistant. To access HP Support Assistant, on the Start screen, tap the HP Support
Assistant app.

Using the wireless controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network,
manage wireless networks, and diagnose and repair network problems.
To use operating system controls:
1.

Swipe from the right edge of the touch screen to display the charms, tap Settings, and then tap
Control Panel.

Select Network and Internet, and then tap Network and Sharing Center.

For more information, access HP Support Assistant. To access HP Support Assistant, on the Start
screen, tap the HP Support Assistant app.

Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of
other computers and accessories that are linked by a wireless router or a wireless access point.

Connecting to a wireless network

NOTE:

The terms wireless router and wireless access point are often used interchangeably.

●

A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points
that can accommodate a large number of computers and accessories and can separate critical
network functions.

●

A home or small office WLAN typically uses a wireless router, which allows several wireless and
wired computers to share an Internet connection, a printer, and files without requiring additional
pieces of hardware or software.

To use the WLAN device in your tablet, you must connect to a WLAN infrastructure (provided through
a service provider or a public or corporate network).

Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an
Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The
ISP will help set up the modem, install a network cable to connect your wireless tablet to the modem,
and test the Internet service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this
information and store it in a safe place.

Setting up a WLAN
To set up a WLAN and connect to the Internet, you need the following equipment:
●

A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from
an Internet service provider

●

A wireless router (2) (purchased separately)

●

A wireless tablet (3)

NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type
of modem you have.
The illustration below shows an example of a wireless network installation that is connected to the
Internet.

As your network grows, additional wireless and wired computers can be connected to the network to
access the Internet.
For help in setting up your WLAN, see the information provided by your router manufacturer or your
ISP.

Configuring a wireless router
For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.

Chapter 3 Connecting to a network

NOTE: It is recommended that you initially connect your new wireless tablet to the router by using
the network cable provided with the router. When the tablet successfully connects to the Internet,
disconnect the cable, and access the Internet through your wireless network.

Protecting your WLAN
When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security. If you are concerned about the security of your tablet in a
hotspot, limit your network activities to email that is not confidential and basic Internet surfing.
Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected
signals. Take the following precautions to protect your WLAN:
●

Use a firewall.
A firewall checks both data and requests for data that are sent to your network, and discards any
suspicious items. Firewalls are available in both software and hardware. Some networks use a
combination of both types.

●

Use wireless encryption.
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over
the network. For more information, access HP Support Assistant. To access HP Support
Assistant, on the Start screen, tap the HP Support Assistant app.

Connecting to a WLAN
To connect to the WLAN, follow these steps:
1.

Be sure that the WLAN device is on.

On the Start screen, swipe from the right edge of the touch screen to display the charms, tap
Settings, and then tap the network icon.
– or –
On the Windows desktop, tap the network status icon in the notification area, at the far right of
the taskbar.

Be sure that airplane mode is off, select a WLAN from the list, and then tap Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then tap Sign in.
NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.
NOTE: If you do not see the WLAN you want to connect to, on the Start screen, swipe from the
right edge of the touch screen to display the charms, tap Search, tap in the Search box, type
network and sharing, and then select Network and Sharing Center, or on the Windows
desktop, tap and hold the network status icon, and then tap Open Network and Sharing
Center. Tap Set up a new connection or network. A list of options is displayed, allowing you
to manually search for and connect to a network or to create a new network connection.

Follow the on-screen instructions to complete the connection.

After the connection is made, tap the network status icon in the notification area, at the far right of the
taskbar, to verify the name and status of the connection.

Connecting to a wireless network

NOTE: The functional range (how far your wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.

Using HP Mobile Broadband (select models only)
HP Mobile Broadband enables your tablet to use WWANs to access the Internet from more places
and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network
service provider (called a mobile network operator), which in most cases is a cellular phone network
operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.
If your tablet has HP Mobile Broadband, it is also equipped with Global Positioning System (GPS)
functionality. GPS satellites deliver location, speed, and direction information to GPS-equipped
systems.
When used with mobile network operator service, HP Mobile Broadband gives you the freedom to
stay connected to the Internet, send email, or connect to your corporate network whether you are on
the road or outside the range of Wi-Fi hotspots.
HP supports the following technologies:
●

HSPA (High Speed Packet Access), which provides access to networks based on the Global
System for Mobile Communications (GSM) telecommunications standard.

●

EV-DO (Evolution Data Optimized), which provides access to networks based on the code
division multiple access (CDMA) telecommunications standard.

●

LTE (Long Term Evolution), which provides access to networks supporting LTE technology.

You may need the HP Mobile Broadband Module serial number to activate mobile broadband service.
The serial number is etched on the rear of your tablet.
Some mobile network operators require the use of a SIM. A SIM contains basic information about
you, such as a personal identification number (PIN), as well as network information. Some tablets
include a SIM that is preinstalled. If the SIM is not preinstalled, it may be provided in the HP Mobile
Broadband information provided with your tablet, or the mobile network operator may provide it
separately from the tablet.
For information about inserting and removing the SIM, see Inserting and removing a SIM
on page 14 in this chapter.
For information about HP Mobile Broadband and how to activate service with a preferred mobile
network operator, see the HP Mobile Broadband information included with your tablet.

Inserting and removing a SIM
CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM.
To insert or remove a SIM, follow these steps:

Shut down the tablet.

Disconnect all external devices connected to the tablet.

Unplug the power cord from the AC outlet.

Chapter 3 Connecting to a network

Insert the end of a paper clip into the Micro SIM slot access hole (1), and then open the access
door (2).

Insert the SIM into the SIM slot (3), and then push to lock it.
– or –
Push the SIM again to remove it from the SIM slot.

Insert the door hinge (1), and then close the access door (2).

Reconnect external power.

Reconnect external devices.

Turn on the tablet.

Connecting to a wireless network

Using Bluetooth wireless devices
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:
●

Computers (desktop, notebook, PDA)

●

Phones (cellular, cordless, smart phone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network
(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the
Bluetooth software Help.

Chapter 3 Connecting to a network

Navigating using touch gestures
Your tablet allows navigation using touch gestures on the touch screen.
Review the Windows Basics guide included with your tablet. The guide provides information on
common tasks using the touch screen or an optional keyboard.

Using touch screen gestures
You can control items on the touch screen directly with your fingers.

One-finger slide
The one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it for
other interactions, too, such as moving an object.
●

To scroll across the screen, lightly slide one finger across the screen in the direction you want to
move.
NOTE: When many apps are displayed on the Start screen, you can slide your finger to move
the screen left or right.

●

To drag, press and hold an object, and then drag the object to move it.

Using touch screen gestures

Tapping
To make an on-screen selection, use the tap function.
●

Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it.
NOTE: Press and hold your finger on an object to open a help screen that provides
information about the object.

Scrolling
Scrolling is useful for moving the pointer up, down, left, or right on a page or image.
●

Place two fingers on the screen and then drag them in an up, down, left, or right motion.

Chapter 4 Navigating using touch gestures

2-finger pinch zoom
2-finger pinch zoom allows you to zoom out or in on images or text.
●

Zoom in by placing two fingers together on the display and then moving your fingers apart.

●

Zoom out by placing two fingers apart on the display and then moving your fingers together.

2-finger click
2-finger click allows you to make menu selections for an object on the screen.
NOTE:
●

Using 2-finger click is the same action as using right-click with a mouse.

Place two fingers on the TouchPad zone and press to open the options menu for the selected
object.

Using touch screen gestures

Rotating (select models only)
Rotating allows you to turn items such as photos.
●

Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand,
slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the
rotation, move your forefinger from 3 o’clock to 12 o’clock.

NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotate
may not be functional for all apps.

Edge swipes
Edge swipes allow you to access toolbars on your tablet for tasks such as changing settings and
finding or using apps.

Right-edge swipe
The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or
change settings.
●

Swipe your finger gently from the right edge to reveal the charms.

Chapter 4 Navigating using touch gestures

Left-edge swipe
The left-edge swipe reveals your open apps so that you can switch between them quickly.
●

Swipe your finger gently from the left edge to switch between apps. Without lifting your finger,
swipe back toward the left edge to display all open apps.

Top-edge swipe
The top-edge swipe displays app command options that allow you to customize apps.
●

Gently swipe finger from the top edge to reveal the app command options.

Using touch screen gestures

Using the on-screen keyboard
You may want to enter data into a data field. This may be required when you set up a wireless
network configuration or a weather reporting location, or when you access user accounts on Internet
sites. The tablet has an on-screen keyboard that is displayed when you need to enter such
information into data fields.
1.

To display the keyboard on the Start screen, tap in the first data field. The keyboard is displayed.
– or –
To display the keyboard on the Windows desktop, tap the keyboard icon in the navigation area,
at the far right of the taskbar.

Tap each character, continuing until you have spelled out the name or word that you are
entering into the data field.
NOTE: Suggested words may be displayed at the top of the keyboard. If an appropriate word
is displayed, tap to select it.

Tap enter on the keyboard.

To change settings for the on-screen keyboard:
1.

Swipe from the right side of the touch screen to display the charms, and then tap Settings.

Tap Change PC settings, tap PC and devices, tap Typing, and then follow the on-screen
instructions.

Using the digital pen (select models only)

To insert the battery in the pen:

Unscrew the pen to disassemble it.

Remove the old battery and recycle it properly.

Install the new battery.

Chapter 4 Navigating using touch gestures

Securely reassemble the pen.

Wait 2 seconds for the pen to calibrate automatically.
NOTE: Pressing the tip of the pen during the 2-second calibration cycle invalidates the process
and requires that you recalibrate the pen.

The digital pen is now ready to use with your tablet. Simply touch the tip of the pen lightly on the
screen to write text or select items on the screen.
To perform a right-click action, press the button on the side of the pen when selecting an item on the
screen.
The digital pen uses inherent pressure sensitivity, so you can create a bolder stroke by pressing
harder on the screen with the digital pen. Pressure sensitivity may not be enabled or supported,
depending on the application or program.
To change pen settings, such as pen sensitivity, swipe from the right edge of the touch screen to
display the charms, tap Search, and then tap the search box. In the search box, type c, and then tap
Control Panel. Tap Hardware and Sound, tap Pen and Touch, and then follow the on-screen
instructions.
NOTE: For regulatory and safety information, refer to the Regulatory, Safety, and Environmental
Notices on the HP tablet. To access this guide, tap the HP Support Assistant app on the Start
screen, tap My Computer, and then tap User guides.

Using the digital pen (select models only)

Multimedia
Your tablet may include the following:
●

Integrated speaker(s)

●

Integrated microphone(s)

●

Integrated webcam(s)

●

Preinstalled multimedia software

●

Multimedia buttons or keys

Audio
On your HP tablet, you can download and listen to music, stream audio content from the web
(including radio), record audio, or mix audio and video to create multimedia. To enhance your
listening enjoyment, attach external audio devices such as speakers or headphones.

Adjusting the volume
You can adjust the volume using the volume buttons.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices. To access the user guides, tap the HP Support Assistant app on the Start
screen, tap My computer, and then tap User guides.
NOTE:

Volume can also be controlled through the operating system and some programs.

NOTE: Refer to the Getting to know your tablet on page 4 section for information on what type of
volume controls your tablet has.

Connecting headphones
You can connect wired headphones to the headphone jack on your tablet. See Top on page 7.
To connect wireless headphones to your tablet, follow the device manufacturer's instructions.
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices.

Checking audio functions on the tablet
NOTE: For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.

Chapter 5 Multimedia

To check the audio functions on your tablet, follow these steps:
1.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap
the search box.

In the search box, type c, and then tap Control Panel.

Tap Hardware and Sound, and then tap Sound.
When the Sound window opens, tap the Sounds tab. Under Program Events, tap any sound
event, such as a beep or alarm and then tap Test. You should hear sound through the speakers
or through connected headphones.

To check the recording functions on your tablet, follow these steps:
1.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap
the search box

In the search box, type so, and then tap Sound Recorder.

Tap Start Recording and speak into the microphone.

Save the file to your Windows desktop.

Open a multimedia program and play back the recording.

To confirm or change the audio settings on your tablet:
1.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap
the search box.

In the search box, type c, and then tap Control Panel.

Tap Hardware and Sound, and then tap Sound.

Webcam
Some tablets include two integrated webcams. With the preinstalled software, you can use the
webcams to take a photo or record a video. You can preview and save the photo or video recording.
The webcam software enables you to experiment with the following features:
●

Capturing and sharing video

●

Streaming video with instant message software

●

Taking still photos

For details about using the webcam, refer to the help for the app.

Webcam

Power management
NOTE:

Your tablet has a power button.

Shutting down the tablet
CAUTION: Unsaved information is lost when the tablet shuts down.
The shutdown command closes all open programs, including the operating system, and then turns off
the tablet.
Shut down the tablet when the tablet will be unused and disconnected from external power for an
extended period
Although you can turn off the tablet with the power button, the recommended procedure is to use the
Windows shutdown command:
NOTE: If the tablet is in the Sleep state, you must first exit Sleep before shutdown is possible by
briefly pressing the power button.
1.

Save your work and close all open programs.

Swipe from the right edge of the touch screen to display the charms, tap Settings, tap the
Power icon, and then tap Shut down.

If the tablet is unresponsive and you are unable to use the preceding shutdown procedure, try the
following emergency procedures in the sequence provided:
●

Press and hold the power button for at least 5 seconds.

●

Disconnect the tablet from external power.

Setting power options
Using power-saving states
Sleep is enabled at the factory.
When Sleep is initiated, the screen clears, and your work is saved to memory.
CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video
playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a
disc or an external media card.

Initiating and exiting Sleep
With the tablet on, you can initiate Sleep in any of the following ways:
●

Briefly press the power button.

●

Swipe from the right edge of the touch screen to display the charms, tap Settings, tap the
Power icon, and then tap Sleep.

To exit Sleep, briefly press the power button.

Chapter 6 Power management

When the tablet exits Sleep, the tablet returns to the screen where you stopped working.
NOTE: If you have set a password to be required on wakeup, you must enter your Windows
password before the tablet will return to the screen.

Using the power meter and power settings
The power meter is located on the Windows desktop. The power meter allows you to quickly access
power settings and view the remaining battery charge.
●

To display the percentage of remaining battery charge and the current power plan, on the
Windows desktop, tap the power meter icon.

●

To use Power Options, or to change the power plan, tap the power meter icon, and then tap an
item from the list. Swipe from the right edge of the touch screen to display the charms, tap
Search, and then tap the search box. In the search box, type power, tap Settings, and then tap
Power Options.

Different power meter icons indicate whether the tablet is running on battery or external power. The
icon also displays a message if the battery has reached a low or critical battery level.

Setting password protection on wakeup
To set the tablet to prompt for a password when the tablet exits Sleep, follow these steps:
1.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap
the search box.

In the search box, type power, tap Settings, and then tap Power Options.

In the left pane, tap Require a password on wakeup.

Tap Change Settings that are currently unavailable.

Tap Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account
password, tap Create or change your user account password, and then follow the on-screen
instructions. If you do not need to create or change a user account password, go to step 5.

Tap Save changes.

Using battery power
The tablet runs on battery power whenever it is not plugged into external AC power. Tablet battery life
varies, depending on power management settings, running programs, display brightness, external
devices connected to the tablet, and other factors. When the tablet is plugged into AC power, the
battery is charged and your work is protected in case of a power outage. If the battery is charged and
the tablet is running on external AC power, the tablet automatically switches to battery power if the
AC adapter is disconnected on the tablet or an AC power loss occurs.
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save
battery life. For more information, see Using external AC power on page 29.

Factory-sealed battery
To monitor the status of your battery, or if the battery is no longer holding a charge, run Battery Check
in HP Support Assistant. To access battery information, tap the HP Support Assistant app on the
Start screen, and then tap Battery and performance. If Battery Check indicates that your battery
should be replaced, contact support.

Setting power options

The battery(ies) in this product cannot be easily replaced by users themselves. Removing or
replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge,
contact support.
When a battery has reached the end of its useful life, do not dispose of the battery in general
household waste. Follow the local laws and regulations in your area for battery disposal.

Finding additional battery information
HP Support Assistant provides the tools and information about the battery. To access battery
information, tap the HP Support Assistant app on the Start screen, and then tap Battery and
performance.
●

Battery Check tool to test battery performance

●

Information on calibration, power management, and proper care and storage to maximize battery
life

●

Information on battery types, specifications, life cycles, and capacity

Using Battery Check
HP Support Assistant provides information on the status of the battery installed in the tablet.
To run Battery Check:
1.

Connect the AC adapter to the tablet.
NOTE: The tablet must be connected to external power for Battery Check to work properly.

To access battery information, tap the HP Support Assistant app on the Start screen, and then
tap Battery and performance.

Battery Check examines the battery and its cells to see if they are functioning properly, and then
reports the results of the examination.

Displaying the remaining battery charge
▲

Tap the power meter icon on the Windows desktop in the notification area, at the far right of the
taskbar.

Maximizing battery discharge time
Battery discharge time varies depending on features you use while on battery power. Maximum
discharge time gradually decreases as the battery storage capacity naturally degrades.
To maximize battery discharge time, lower the brightness on the display.

Managing low battery levels
The information in this section describes the alerts and system responses set at the factory. Some
low-battery alerts and system responses can be changed using Power Options. Preferences set
using Power Options do not affect lights.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap
the search box.

In the search box, type power, and then tap Power Options.

Chapter 6 Power management

Identifying low battery levels
When a battery that is the sole power source for the tablet reaches a low or critical battery level, the
following behavior occurs:
●

On the Windows desktop, the power meter icon in the notification area shows a low or critical
battery notification.
NOTE: For additional information about the power meter, see Using the power meter and
power settings on page 27.

If the tablet is on or in the Sleep state, the tablet remains briefly in the Sleep state, and then shuts
down and loses any unsaved information.
Resolving a low battery level
Resolving a low battery level when external power is available
▲

Connect one of the following devices:
●

AC adapter

●

Optional docking or expansion device

●

Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available
To resolve a low battery level when no power source is available, save your work and shut down the
tablet.

Conserving battery power
●

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap
the search box. In the search box, type power, tap Settings, and then tap Power Options.

●

Select low power-use settings through Power Options.

●

Turn off wireless and LAN connections when you are not using them.

●

Disconnect unused external devices that are not plugged into an external power source.

●

Stop, disable, or remove any external media cards that you are not using.

●

Decrease screen brightness.

●

Before you leave your work, initiate Sleep, or shut down the tablet.

Using external AC power
WARNING! Do not charge the tablet battery while you are onboard aircraft.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the tablet, a
replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in
the tablet box.
External AC power is supplied through an approved AC adapter or an optional docking or expansion
device.

Setting power options

Connect the tablet to external AC power under any of the following conditions:
●

When charging a battery

●

When installing or modifying system software

●

When running Disk Defragmenter

●

When performing a backup or recovery

When you connect the tablet to external AC power, the following events occur:
●

The battery begins to charge.

●

If the tablet is turned on, the power meter icon in the notification area changes appearance.

When you disconnect external AC power, the following events occur:

●

The tablet switches to battery power.

●

The display brightness is automatically decreased to save battery life.

Chapter 6 Power management

External cards and devices

Using memory card readers
Optional memory cards provide secure data storage and convenient data sharing. These cards are
often used with digital media-equipped cameras and PDAs as well as with other computers.
To determine the memory card formats that are supported on your tablet, see the Getting to know
your tablet on page 4 section.

Inserting a memory card
CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to
insert a memory card.
1.

To open the access door, see Inserting and removing a SIM on page 14.

Hold the card label-side up, with the connectors facing the tablet, and insert the card in the slot.

Push the card to lock it.

Close the access door. See Inserting and removing a SIM on page 14.

Removing a memory card
CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following
procedure to safely remove the memory card.
1.

Save your information and close all programs associated with the memory card.

Tap the remove hardware icon on the Windows desktop in the notification area, at the far right of
the taskbar. Then follow the on-screen instructions.

To open the access door, see Inserting and removing a SIM on page 14

Using memory card readers

Push in on the card (1), and then remove it from the slot (2).

Close the access door.

Chapter 7 External cards and devices

Security

Protecting the tablet
Standard security features provided by the Windows operating system and Computer Setup can
protect your personal settings and data from a variety of risks.
NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a
product from being mishandled or stolen.
NOTE: Before you send your tablet for service, back up and delete confidential files, and remove all
password settings.
NOTE:

Some features listed in this chapter may not be available on your tablet.

NOTE: Your tablet supports Absolute Data Protect. If your tablet is lost or stolen, it can be located
and locked, and personal data can be deleted from a remote location. The tablet must be connected
to the Internet.
Tablet risk

Security feature

Unauthorized use of the tablet

HP Client Security, in combination with a password or other
authentication credential

Unauthorized access to Computer Setup and other system
identification information

BIOS administrator password in Computer Setup

Unauthorized startup from an optional external flash drive

Boot options feature in Computer Setup

Unauthorized access to a Windows user account

Windows user password

Unauthorized access to data

●

HP Drive Encryption software

●

Windows Defender

Using passwords
A password is a group of characters that you choose to secure your tablet information. Several types
of passwords can be set, depending on how you want to control access to your information.
Passwords can be set in Windows or in Computer Setup that is preinstalled on the tablet.
●

Setup passwords are set in Computer Setup and are managed by the system BIOS.

●

Windows passwords are set only in the Windows operating system.

Use the following tips for creating and saving passwords:
●

When creating passwords, follow requirements set by the program.

●

Do not use the same password for multiple applications or websites, and do not reuse your
Windows password for any other application or website.

Protecting the tablet

●

Use HP Password Manager to store all of your user names and passwords for all of your
websites and applications. You can securely read them in the future if they cannot be
remembered.

●

Do not store passwords in a file on the tablet.

The following tables list commonly used Windows and BIOS administrator passwords and describe
their functions.

Setting passwords in Windows
Password

Function

Administrator password*

Protects access to a Windows administrator-level account.
NOTE: Setting the Windows Administrator password does
not set the BIOS Administrator password.

User password*

Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password, access HP Support
Assistant. To access HP Support Assistant, on the Start screen, tap the HP Support Assistant app.

Setting passwords in Computer Setup
Password

Function

BIOS administrator password

Protects access to Computer Setup.

Using antivirus software
When you use the tablet to access email, a network, or the Internet, you potentially expose it to
computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause
them to function abnormally.
Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they
have caused. To provide ongoing protection against newly discovered viruses, antivirus software
must be kept up to date.
Windows Defender, which includes antivirus features, is preinstalled on your tablet. It is strongly
recommended that you continue to use an antivirus program in order to fully protect your tablet.
For more information about viruses, access HP Support Assistant. To access HP Support Assistant,
on the Start screen, tap the HP Support Assistant app.

Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a
software program you install on your tablet and/or network, or it can be a solution made up of both
hardware and software.

Chapter 8 Security

There are two types of firewalls to consider:
●

Host-based firewalls—Software that protects only the computer it is installed on.

●

Network-based firewalls—Installed between your DSL or cable modem and your home network
to protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and
compared with a set of user-defined security criteria. Any data that does not meet those criteria is
blocked.
Windows Defender is installed on your tablet.
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with
printer or file sharing on a network, or block authorized email attachments. To permanently resolve
the problem, reconfigure the firewall. To temporarily resolve the problem, disable the firewall, perform
the task that you want to perform, and then reenable the firewall.

Installing critical security updates
CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the tablet from security
breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an
alert.
You can choose whether updates are installed automatically. To change the settings, on the Start
screen, swipe from the right side of the screen, tap Settings, and then tap Control Panel. Tap
System and Security, tap Windows Update, tap Change settings, and then follow the on-screen
instructions.

Using HP Client Security
HP Client Security software is preinstalled on your tablet. This software can be accessed through the
HP Client Security tile on the Start screen, the icon on the Windows desktop in the notification area,
at the far right of the taskbar, and Windows Control Panel. It provides security features that help
protect against unauthorized access to the computer, networks, and critical data. For more
information, see the HP Client Security software Help.

Installing critical security updates

Maintenance

Cleaning your tablet
Cleaning products
Use the following products to safely clean and disinfect your tablet:
●

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example:
germicidal disposable wipes. These wipes come in a variety of brand names.)

●

Alcohol-free glass cleaning fluid

●

Water with mild soap solution

●

Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

CAUTION: Avoid the following cleaning products:
Strong solvents, such as alcohol, acetone, ammonium chloride, methylene chloride, and
hydrocarbons, which can permanently damage the surface of the tablet.
Fibrous materials, such as paper towels, which can scratch the tablet. Over time, dirt particles and
cleaning agents can get trapped in the scratches.

Cleaning procedures
Follow the procedures in this section to safely clean your tablet.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your tablet
while it is turned on:
Shut down the tablet.
Disconnect external power.
Disconnect all powered external devices.
CAUTION: Do not spray cleaning agents or liquids directly on any tablet surface. Liquids dripped on
the surface can permanently damage internal components.

Cleaning the display
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be
sure that the display is dry before closing the display.

Cleaning the sides and cover
To clean and disinfect the sides and cover, use a soft microfiber cloth or chamois moistened with one
of the cleaning solutions listed previously or use an acceptable germicidal disposable wipe.
NOTE:
debris.

When cleaning the cover of the tablet, use a circular motion to aid in removing dirt and

Chapter 9 Maintenance

Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis with the latest
versions. Go to http://www.hp.com/support to download the latest versions. You can also register to
receive automatic update notifications when they become available.

Using SoftPaq Download Manager
HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for
HP business computers without requiring the SoftPaq number. Using this tool, you can easily search
for SoftPaqs, and then download and unpack them.
SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published
database file containing computer model and SoftPaq information. SoftPaq Download Manager
allows you to specify one or more computer models to determine which SoftPaqs are available for
download.
SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If
updates are found, they are downloaded and applied automatically.
SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to
download SoftPaqs, you must first download and install the program. Go to the HP website at
http://www.hp.com/go/sdm, and then follow the instructions to download and install SoftPaq
Download Manager.
To download SoftPaqs:
1.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap
the search box.

In the search box, type softpaq, and then tap HP SoftPaq Download Manager. Follow the
instructions to download SoftPaqs.

NOTE:

If prompted by User Account Control, tap Yes.

Updating programs and drivers

10 Backup and recovery
To protect your information, use Windows backup and restore utilities to back up individual files and
folders, back up your entire hard drive, create system repair media (select models only) by using an
optional external flash drive, or an optional external optical drive, or create system restore points. In
case of system failure, you can use the backup files to restore the contents of your tablet.
1.

Swipe from the right edge of the touch screen to display the charms, tap Search, and then tap
the search box.

In the search box, type restore, and then select from the list of displayed options.

NOTE: For detailed instructions on various backup and restore options, perform a search for these
topics in Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them
for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your tablet.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. For more information, see Windows Help and Support.

Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system
repair media and your initial backup immediately after initial system setup. As you add new software
and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.

Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●

Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Automatic Repair to fix problems that
might prevent Windows from starting correctly.

●

f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the
factory.

NOTE: If you are unable to boot (start up) your tablet and you cannot use the system repair media
you previously created (select models only), contact support.

Using the Windows recovery tools
To recover information you previously backed up, see Windows Help and Support for steps on
restoring files and folders.
To recover your information using Automatic Repair, follow these steps:

Chapter 10 Backup and recovery

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files
you have created and any software installed on the computer are permanently removed. When
reformatting is complete, the recovery process restores the operating system, as well as the drivers,
software, and utilities from the backup used for recovery.
NOTE: An external keyboard, mouse, and external flash drive may be required to perform this
procedure.
1.

If possible, back up all personal files.

If possible, check for the presence of the Recovery Image partition and the Windows partition.
Swipe from the right edge of the touch screen, tap Search, and then tap the search box. Type
file, and then tap File Explorer.

If the Windows partition and the Recovery Image partition are listed, shut down the tablet.

To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.

Select Troubleshoot, select Advanced Options, and then select Startup Repair.

Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Windows Help and Support.

Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files
that you have created and any software that you have installed on the tablet are permanently
removed. The f11 recovery tool reinstalls the operating system, drivers, Windows updates, and
language packs that were installed at the factory. All other software applications must be downloaded
from HP.com or the Windows Store.
NOTE: An external keyboard, mouse, and external flash drive may be required to perform this
procedure.
To recover the original hard drive image using f11:
1.

If possible, back up all personal files.

If possible, check for the presence of the HP Recovery partition: Swipe from the right edge of the
touch screen, tap Search, and then tap the search box. Type pc, and then tap This PC.

If the HP Recovery partition is listed, shut down the tablet.

To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.

Tap F11 HP Recovery, and then follow the on-screen instructions.

Changing the boot device order
To change the boot order so that you can boot from an external device:
NOTE:

An external flash drive is required to perform this procedure.

If possible, back up all personal files.

Shut down the tablet.

Performing a system recovery

Connect the external flash drive.

To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.

Tap F9 Boot Options.

Select the external flash drive as the boot device.

Restart the tablet.

Using Windows Refresh or Windows Reset
When your tablet is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your tablet, or remove
personal information before you give away or recycle your tablet. For more information on these
features, see Windows Help and Support.

Chapter 10 Backup and recovery

11 Computer Setup and HP PC Hardware
Diagnostics (UEFI)
Using Computer Setup
Computer Setup, or F10 BIOS Setup (Basic Input/Output System), controls communication between
all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and
printer). Computer Setup includes settings for the types of devices installed, the startup sequence of
the tablet, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the tablet
from operating properly.

Starting Computer Setup
To start Computer Setup, follow these steps:
1.

Shut down the tablet.

To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.

Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.

Shut down the tablet.

To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.

Press f10 to enter Computer Setup.
●

Tap a menu or a menu item to select it.

●

To close open dialog boxes and return to the main Computer Setup screen, tap Escape,
and then follow the on-screen instructions.

To exit Computer Setup menus without saving your changes, select Main, select Ignore
Changes and Exit, and then follow the on-screen instructions.

To save your changes and exit, select Main, select Save Changes and Exit, and then follow the
on-screen instructions.

Restoring factory settings in Computer Setup
NOTE:

Restoring defaults will not change the hard drive mode.

Using Computer Setup

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.

Shut down the tablet.

To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.

Press f10 to enter Computer Setup.

Select Main, and then tap Restore Defaults.

Follow the on-screen instructions.

To save your changes and exit, select Save Changes and Exit, and then follow the on-screen
instructions.
Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory
settings.

Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently
installed on the tablet, you need to know the version of the system BIOS currently installed.
To display BIOS version information (also known as ROM date and System BIOS), see Using
Computer Setup on page 41.
1.

Shut down the tablet.

To power on the tablet, press the Power button and Volume down button simultaneously.
The Startup menu is displayed.

Press f10 to enter Computer Setup.

Select Main, and then select System Information.

Follow the on-screen instructions.

To exit Computer Setup menus without saving your changes, select Main, select Ignore
Changes and Exit, and then follow the on-screen instructions.

Chapter 11 Computer Setup and HP PC Hardware Diagnostics (UEFI)

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the tablet or an unsuccessful installation, download and
install a BIOS update only when the tablet is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the tablet is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power on the tablet by unplugging the power cord from the AC outlet.
Do not shut down the tablet or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.

To access HP Support Assistant on the Start screen, tap the HP Support Assistant app.

Tap Updates and tune-ups, and then tap Check for HP updates now.

Follow the on-screen instructions.

At the download area, follow these steps:
a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your tablet. Make a note of the date, name, or other identifier. You may need this
information to locate the update later, after it has been downloaded to your hard drive.

Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.
NOTE: If you connect your tablet to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the
download is complete. If no instructions are revealed, follow these steps:
1.

Swipe from the right edge of the touch screen, tap Search, and then tap the search box. Type
file, and then tap File Explorer.

Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.

Double-tap the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.

Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside
of the operating system to isolate hardware failures from issues that may be caused by the operating
system or other software components.

Using Computer Setup

To start HP PC Hardware Diagnostics UEFI:
1.

Shut down the tablet if it is not already powered off.

To power on the tablet, press the Power button and Volume down button simultaneously.

Select System Diagnostics.

Select the type of diagnostic test that you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press anywhere on the screen.

Chapter 11 Computer Setup and HP PC Hardware Diagnostics (UEFI)

12 Support
Contacting support
If the information provided in this user guide or HP Support Assistant does not address your
questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For
worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can:
●

Chat online with an HP technician.
NOTE: When support chat is not available in a particular language, it is available in English.

●

Email support.

●

Find support telephone numbers.

●

Locate an HP service center.

Contacting support

13 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the tablet.
The tablet operates on DC power, which can be supplied by an AC or a DC power source. The AC
power source must be rated at 100–240 V, 50–60 Hz. Although the tablet can be powered from a
standalone DC power source, it should be powered only with an AC adapter or a DC power source
supplied and approved by HP for use with this tablet.
The tablet can operate on DC power within the following specifications.
Input Power

Rating

Operating voltage and current

9 V DC @ 1.1A – 10W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE:

The tablet operating voltage and current can be found on the system regulatory label.

Operating environment
Factor

Metric

U.S.

Operating (writing to optical disc)

5°C to 35°C

41°F to 95°F

Nonoperating

-20°C to 60°C

-4°F to 140°F

Operating

10% to 90%

Nonoperating

5% to 95%

Operating

-15 m to 3,048 m

-50 ft to 10,000 ft

Nonoperating

-15 m to 12,192 m

-50 ft to 40,000 ft

Temperature

Relative humidity (noncondensing)

Maximum altitude (unpressurized)

Chapter 13 Specifications

Traveling with the tablet
For best results, follow these traveling and shipping tips:
●

Prepare the tablet for traveling or shipping:
◦

Back up your information.

◦

Remove all external media cards, such as memory cards.
CAUTION: To reduce the risk of damage to the tablet, damage to a drive, or loss of
information, remove the media from a drive before shipping, storing, or traveling with a
drive.

◦

Turn off and then disconnect all external devices.

◦

Shut down the tablet.

●

Take along a backup of your information. Keep the backup separate from the tablet.

●

When traveling by air, carry the tablet as hand luggage; do not check it in with the rest of your
bags.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.

●

In-flight tablet use is at the discretion of the airline. If you plan to use the tablet during a flight,
check with the airline in advance.

●

If you are shipping the tablet, use suitable protective packaging and label the package
“FRAGILE.”

●

If the tablet has a wireless device installed, such as an 802.11b/g device, a Global System for
Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the
use of these devices may be restricted in some environments. Such restrictions may apply
onboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of
the policy that applies to the use of a particular device, ask for authorization to use it before you
turn it on.

●

If you are traveling internationally, follow these suggestions:
◦

Check the computer-related customs regulations for each country or region on your
itinerary.

◦

Check the power cord and adapter requirements for each location in which you plan to use
the tablet. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not
attempt to power the tablet with a voltage converter kit sold for appliances.

Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the tablet, damage to a drive, or loss of information, observe
these precautions:
●

If removal or installation instructions direct you to unplug the tablet, unplug it after being properly
grounded and before removing a cover.

●

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

Before handling components, discharge static electricity by touching an unpainted metal surface
of the component.

●

If you remove a component, place it in an electrostatic-safe container.

If you need more information about static electricity or assistance with component removal or
installation, contact HP support.

Appendix B Electrostatic discharge

Index
A
administrator password 34
ambient light sensor, identifying
antivirus software 34
audio functions, checking 24
audio-in (microphone) jack,
identifying 7
audio-out (headphone) jack,
identifying 7

drive media 26
4

F
f11 recovery 39
firewall software 34

B
battery
conserving power 29
discharging 28
displaying remaining charge
28
low battery levels 28
Battery Check 28
battery information, finding 28
battery power 27
BIOS
determining version 42
updating 42
Bluetooth device 11, 16
buttons
power 7, 26
volume 24

G
GPS 14
H
hard drive recovery 39
headphone (audio-out) jack 7
HP Client Security 35
HP Mobile Broadband, disabled
14
HP PC Hardware Diagnostics
(UEFI) 43
I
input power 46
Internet connection setup 12

C
caring for your tablet 36
checking audio functions 24
cleaning your tablet 36
components
bottom 8
front 4
rear 6
top 7
connecting to a WLAN 13
conservation, power 29
corporate WLAN connection 13
critical battery level 26
critical updates, software 35
D
docking connector, identifying

E
edge-swipe gestures 20, 21
electrostatic discharge 48
external AC power, using 29

J
jacks
audio-in (microphone) 7
audio-out (headphone) 7
K
keys
volume 24

removing 31
supported formats 31
memory card reader, identifying
6
memory card/SIM slot,
identifying 6
microphone (audio-in) jack,
identifying 7
N
NFC tapping area 4
O
operating environment 46
P
password protection on wakeup
27
passwords
administrator 34
user 34
pinching touch screen gesture 19
power
battery 27
conserving 29
options 26
power button 26
identifying 7
power-saving states 26
product name and number,
tablet 8
public WLAN connection 13

L
labels
serial number 8
left-edge swipe 21
low battery level 28

R
readable media 26
recovery 40
recovery partition 39
refresh 40
regulatory information 8
restoring the hard drive 39
right-edge swipe 20

M
memory card
inserting 31

S
security, wireless 13
serial number 8

Index

setting
password protection on
wakeup 27
power options 26
setup of WLAN 12
shutdown 26
SIM, inserting 14
Sleep
exiting 26
initiating 26
slots, memory card/SIM,
identifying 6
SoftPaqs, downloading 37
software
antivirus 34
critical updates 35
firewall 34
speakers, identifying 8
switch, autorotate, identifying

T
tablet, traveling 47
top-edge swipe 21
touch screen gestures 20, 21
2–finger click 19
edge-swipe gestures 20, 21
one-finger slide 17
pinch 19
rotating 20
scrolling 18
tapping 18
touch screen, using 17
traveling with the tablet 47
turning off the tablet 26
U
unresponsive system 26
user password 34
using
external AC power 29
power-saving states 26
V
volume
adjusting 24
buttons 24
keys 24
W
warranty period 8
webcam 4, 25

Index

Windows
Refresh 40
Windows button, identifying 5
wireless antennas, identifying 4
wireless certification information
8
wireless controls, operating
system 11
wireless network (WLAN)
connecting 13
corporate WLAN connection
13
equipment needed 12
functional range 14
public WLAN connection 13
security 13
using 11
WLAN
antennas, identifying 4
device 11
writable media 26
WWAN
antennas, identifying 4
device 14
Z
zoom touch screen gesture

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