Hisense U965 Mobile Phone User Manual U965 user manual 20180710

Hisense International Co.,Ltd Mobile Phone U965 user manual 20180710

Contents

Users Manual

Hisense U965   User Guide                   Before using the device, please read the user guide in detail.    Manufactured by Hisense Communications Co., Ltd.
  11.  Contents Safety Precautions ................................................................... 3 General Safety Information ............................................. 3 Medical Device ................................................................ 6 Road Safety ..................................................................... 7 Power Supply & Charging................................................7 Body-worn Operation ...................................................... 8 Hearing Protection ........................................................... 9 Protecting the Environment ........................................... 10 Cleaning and Maintenance ............................................ 11 Emergency Call ............................................................. 11 Copyright ....................................................................... 12 Unboxing your Phone ............................................................ 13 Inserting and Removing Cards ...................................... 13 Turning your Phone On/Off ........................................... 14 Charging the Battery ..................................................... 14 Screen and Display ................................................................ 17 Phone at a Glance ......................................................... 17 Basic operation ....................................................................... 18 Power button ................................................................. 18 Volume button ............................................................... 18 Home screen ................................................................. 19 Touchscreen Gestures .................................................. 19 Notification Center ......................................................... 23 Lock the phone .............................................................. 23 Screenshot .................................................................... 23 Calls and Contacts ................................................................. 23 Making calls ................................................................... 23 Receiving calls............................................................... 24 Importing contacts ......................................................... 25 Creating a new contact .................................................. 25 Searching for contacts ................................................... 25 Messaging ............................................................................... 26 Sending messages ........................................................ 26 Viewing messages ........................................................ 26 Searching messages ..................................................... 26 Camera and Gallery ................................................................ 26 Taking photos ................................................................ 26 Recording videos ........................................................... 26 Viewing photos or videos .............................................. 27 Deleting photos or videos .............................................. 27 Sharing photos or videos ............................................... 27 Music ....................................................................................... 27 Listening to music .......................................................... 27 Creating a playlist .......................................................... 28 Playing a playlist ............................................................ 28
  2FM Radio ................................................................................. 28 Chrome .................................................................................... 28 Using browser................................................................ 29 File Manager ............................................................................ 29 Finding files quickly ....................................................... 29 Creating a folder ............................................................ 30 Renaming files ............................................................... 30 Calendar .................................................................................. 31 Creating an event .......................................................... 31 Deleting an event .......................................................... 31 Searching an event ....................................................... 31 Clock ........................................................................................ 32 Alarms ........................................................................... 32 Clock .............................................................................. 33 Timer ............................................................................. 33 Stopwatch ...................................................................... 33 Recorder .................................................................................. 33 Recording sound ........................................................... 34 Playing a recording ........................................................ 34 Managing recordings ..................................................... 34 Appendix ................................................................................. 34 Important Information .................................................... 34 IMEI Identification .......................................................... 35 Disclaimer ...................................................................... 35 Troubleshooting ............................................................. 36 Specification ........................................................................... 42 Contact information ............................................................... 43
  3 Safety Precautions  Warning:  situations  that  could  cause  injury  to  yourself orothers.  Caution:  situations  that  could  cause  damage  to yourdevice or other equipment.   Notice: notes, usage tips, or additional information.  General Safety Information  Failure  to  follow  the  following  safety  instructions  could result in fire, electric shock, injuries, or damage to your phone or other property. Read all the safety information below before using your phone.  •  Do not crash, throw, or  puncture  your phone. Avoid falling, squeezing, and bending of your phone.  •  Do  not  use  your  phone  in  a  moist  environment,  such  as bathroom.  Prevent  your  phone  from  being  soaked  or washed in liquid.  •  Do not power on your phone when it is prohibited to use or when the phone may cause interference or danger.  •  Some  parts  of  your  phone  are  made  of  glass.  The  glass could be broken if your phone is dropped on a hard surface or  receives  a  substantial  impact.  If  the  glass  is  broken,  do not touch the glass parts of the phone or attempt to remove the  broken  glass  from  the  phone.  Stop  using  your  phone until the glass is replaced by authorized service provider.
  4•  Turn off your phone in aircraft. The phone may cause inter-ference to control equipment of the aircraft.
 5•  Turn off  your phone  near  high-precision electronic devices. The phone may affect performance of these devices.  •  Do  not  attempt  to  disassemble  your  phone  or  its  acces-sories.  Only  qualified  personnel  are  allowed  to  service  or repair the phone.  •  The socket-outlet shall be installed near the phone and shall be easily accessible.  •  Do  not  place  your  phone  or  its  accessories  in  containers with a strong electromagnetic field.  •  Do not place magnetic storage media near your phone. Ra-diation from the phone may erase the information stored on them.  •  Keep the phone away from direct sunlight. Do not put your phone in a high-temperature place or use it in a  place with flammable gas such as gas station.  •  Use only  approved  batteries and chargers to avoid  the risk of explosion.  •  Obey  all  laws  or  regulations  on  the  use  of  the  phone. Respect  others’  privacy  and  legal  rights  when  using  your phone.  •  Strictly obey relevant instructions of this manual while using USB cable. Otherwise your phone or PC may be damaged.  •  Use a dry soft cloth to clean your phone. Do not use water, alcohol, detergent or any chemicals.  •  Please backup your important data. Repair or other causes may result in data loss.  •  Do not disconnect the phone during memory formatting or
  6file transfer operations. Otherwise, it may cause program  failures or file damages.  •  Keep the phone and charger out of the reach of children. Do not  let  children  use  the  phone  or  charger  without  supervi-sion.  •  Keep small phone accessories away from children to protect them from being choked.  •  Do not modify or remanufacture your phone.  •  Do not immerse your phone in water or other liquids.  •  Do  not  expose  your  phone  to  fire,  explosion  or  other  haz-ards.  •  The  phone  shall  only  be  connected  to  a  USB  interface  of version USB 2.0.  •  Ideal operating temperature are 0  to 40  , Ideal storage temperature are -20   to 50  .  Medical Device  •  Obey  all  rules  or  regulations  in  hospitals  and  health  care facilities.  •  Your phone contains radios that emit electromagnetic fields. These  electromagnetic  fields  may  interfere  with pacemakers or other medical devices.  •  If you wear a pacemaker, maintain at least 20 cm of separa-tion between your pacemaker and your phone.  •  If you suspect your phone is interfering with your pacemaker or  any  other  medical  devices,  stop  using  your  phone  and consult your physician for information specific to your medi-
  7cal device.  •  When  you  perform  repetitive  activities  such  as  typing  or playing  games  on  your  phone,  you  may  experience  occa-sional  discomfort  in  your  hands,  arms,  wrists,  shoulders, neck or other parts of your body. If you experience discom-fort, stop using your phone and consult your physician.  Road Safety  •  Check local laws and regulations on using phone.  •  Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first consideration while driv-ing should be road safety.  •  Pull off road and  park before  making or  answering a call  if driving conditions require so.  •  RF energy may affect some electronic systems in your vehi-cle such as car stereos and safety equipment.  •  When your  vehicle is  equipped  with  an  air  bag,  do  not  ob-struct  with  installed  or  portable  wireless  equipment.  It  may cause the  air bag to  fail  or  cause serious  injury due to  im-proper performance.  •  If you listen to music, please keep the volume at a reason-able level so that you are aware of your surroundings. This is of particular importance when near roads.  •  Using your  phone  in  some  circumstances  can distract  you and  may  cause  danger.  Obey  rules  that  prohibit  or  restrict the use of phone or headphones (for example, avoid texting while driving a car or using headphones while riding a bicy-cle).
  8Power Supply & Charging  •  Charge your phone with the included USB cable and power adapter.  Use  of  incompatible  adapter  or  cable  may  cause permanently damage to your phone.  •  Power  adapter  shall  be  installed  near  phone  and  shall  be easily accessible.  •  Using damaged cables or chargers, or charging when mois-ture is present, can cause electric shock.  •  Power adapter is intended for indoor use only.  •  Power outlet should be easily accessible. The outlet should not be blocked during use.  •  To  fully  disconnect  the  phone  from  the  mains,  unplug  the AC/DC cable from power outlet.  •  Power adapters may become warm during normal use, and prolonged contact may cause injury.  •  Always  allow  adequate  ventilation  around  power  adapters when using them.  •  The  ventilation  should  not  be  impeded  by  covering  ven-tilation  openings  with  items  (for  example  newspapers, tablecloths,  curtains  and  so  on)  to  avoid  overheating  and malfunction. Maintain a clearance of at least 10 cm around the phone.  •  The phone should be used in a moderate climate.  •  Do  not  plug  or  unplug USB  port  with  wet  hands,  or  it  may result in risk of electric shock.  •  The phone is built with an internal rechargeable battery: do not expose the phone to excessive heat such as sunshine,
  9fire or the like.  •  Battery contains materials which are hazardous and harmful to  the  environment.  The  battery  must  be  recycled  or  dis-posed of separately from household waste.  Body-worn Operation  This device was tested for typical body-worn operations with the handset  kept  10mm  from  the  body.  To  maintain  compliance with  FCC  RF  exposure  requirements,  use  accessories  that maintain  a  10mm  separation  distance  between  the  user s body and the handset. The use of belt clips, holsters and similar accessories  should  not  contain  metallic  components  in  its assembly.  The  use  of  accessories  that  do  not  satisfy  these requirements  may  not  comply  with  FCC  RF  exposure requirements, and should be avoided. The FCC has granted an Equipment  Authorization  for  this  model  handset  with  all reported SAR  levels evaluated as  in compliance with  the  FCC RF emission guidelines.  Hearing Protection  This phone  respects the  current regulations  for limiting the maximum output volume. Prolonged headset  listening  at  high  volume  could  lead  to hearing damage!  •  Stop using the product or lower the volume if you feel your ears ringing.  •  Do  not  turn  up  the  volume  too  high,  doctors  warn  against prolonged exposure to high volume.
  10•  Excessive sound  pressure  from  headsets  and  headphones can cause hearing loss.  •  To  prevent possible  hearing  damage,  do  not  listen  at  high volume levels for long periods.  •  Please only use Hisense headphones with your phone.  Protecting the Environment  •  Please  observe  the  local  regulations  on  phone  packaging, battery and used phone disposal and bring them to the col-lection point for proper recycling.  •  Please take your used, unwanted lithium batteries to a des-ignated place. Do not dispose of them in a rubbish bin.
  11Do not dispose of used phones or batteries in a household rubbish bin.  Risk  of  explosion if  battery  is  replaced  by  an  in-correct  type.  Dispose  of  used  batteries  according to the instructions.  Cleaning and Maintenance  •  Turn off the phone before cleaning and maintenance. Char-ger  should  be  unplugged  from  socket. Phone  and  charger should  be  disconnected  to  prevent  any  electric  shock  or short circuiting of battery or charger.  •  Do  not  wipe  the  phone  or  charger  by  using chemical  sub-stance  (alcohol  benzene),  chemical  agents  or  abrasive cleaning agents to avoid damaging its parts or causing mal-function. You may clean with a slightly damp anti-static soft cloth.  •  Do not scrape or alter phone case as paint substances, or it may  cause  allergic  reaction.  If  such  reaction  occurs,  stop using the phone immediately and seek medical help.  •  Wipe dust off power plug and keep it dry to avoid risk of fire.  •  If  phone  or  accessories  do  not work properly, contact your local vendor.  •  Do not disassemble phone or its accessories by yourself.  Emergency Call  In an emergency situation, if the phone is on and you are with-
  12in  network  range,  it  can  be  used  to  make  an  emergency  call. However, emergency call numbers may  not be reachable in all networks. You should never rely on your phone for emergency calls.  Copyright  The  equipment  is  for  private  use  only.  Copying  CDs  or  down-loading  music,  video  or  picture  files for  sale  or  other  business purposes  may  be  a  violation  of  copyright  law.  Copyrighted materials, works of art and/or presentations may require autho-rization to be fully or partially copied or recorded. Be aware of all such  applicable  laws  concerning  recording  and  use  of  such contents in your country and jurisdiction.
  13Unboxing your Phone  Inserting and Removing Cards   Follow the instructions in the following figure to set up your phone.  Ensure that the card is correctly aligned and that the  card tray is level when you insert it into your device.   Do  not  use  cut or modified  SIM  or  microSD cards  with your device as these may not be recognized and could damage the cardtray.
  14Turning your Phone On/Off  Turning on the phone  Press and hold the power button until the screen turns on.  When you turn on your phone for the first time or after perform-ing  data  reset,  follow  the  onscreen  instructions  to  set  up  your device.  Turning off the phone  To power off your phone, press and hold the power button, and then touch  .  Charging the Battery  Charge  the  battery  before  using  it  for  the  first  time  or  when  it has been unused for extended periods of time.  1 Connect  the  USB  cable  to  the  USB  power  adapter,  and then plug the end of the USB cable into the USB port.  2 Plug the USB power adapter into an electric socket.  3 After  the  battery  is  fully  charged,  disconnect  the  phone from the charger. First unplug the charger from the device, and then unplug it from the electric socket.  Battery charging tips and precautions
  15•  Use only approved chargers, batteries, and cables. Using an unapproved  or  incompatible  power  adapter,  charger,  or battery  may  damage  your  phone,  shorten  its  lifespan,  or cause a fire, explosion, or other hazards.  •  Avoid  using  your  phone  when it  is  charging. Do  not  cover your phone or the power adapter.  •  Connecting  the  charger  improperly  may  cause  serious damage to the phone. Any damage caused by misuse is not covered by the warranty.  •  If the AC  power supply is  of a lower voltage, then a longer charging time may be needed.  •  If  non-standard  chargers  such  as  computers  are  used  for charging, then a longer charge time may be needed.  •  Fully  charge  the  battery  before  first  using  the  phone  and disconnect the  charger  immediately after the first charge is completed.  •  Remove  the  charger  from  the  electric  socket  when  not charging the phone.  •  The  phone  may  not  start  immediately  if  charging  with  low battery. After a period of charging, the phone will start nor-mally.  •  The charging time may vary depending on the ambient tem-perature and the remaining battery level.  •  The  phone  can  be  safely  charged  within  the  environment temperature  of  0    to  40    .  Charging  at  temperatures below  0   or  higher than 40   will  harm  the battery  perfor-mance  and  shorten its  life.  Long-term  charging in  extreme temperatures will damage the battery.
  16•  While  charging,  the  phone  and  the  charger  may  heat  up. This is normal and should not affect the phone’s lifespan or performance.  If  the  battery  gets  hotter  than  usual,  stop charging it. Place your phone in a cool place and allow it to cool down. Avoid prolonged contact with the surface of your phone if it becomes hot.
  17Screen and Display  Phone at a Glance   The phone features may vary based on your location, language, carrier and model.
  181. Micro USB port  8. Flashlight        2. Headset socket  9. Fingerprint sensor      3. Light sensor  10.Volume button        4. Receiver 11. Power button        5. Front camera 12. Microphone        6. Speaker          7. Main camera           Basic operation  Power button  •  To power  on your phone, press  and  hold the  power  button until the screen turns on.  •  To power off your phone, press and hold the power button, and then touch   .  •  To  force  your  phone  to  restart,  press  and  hold  the  power button until the screen turns on.  Volume button  To adjust the volume, press volume button.  Home key (virtual)  To go back to the Home screen, tap.  Recent key (virtual)  To open the list of recent apps, tap.
  19Return key (virtual)  To go back to the previous screen, tap  .  Home screen The main screen is the starting point for many applications and features, also allows you to add elements, such as icon, the application of the widget, give Google instant access to information and application.This is at the bottom of the screen, can click on the main menu from any key.      Touchscreen Gestures  Use a few simple gestures to use your phone and its apps.  Tapping  It displays status and icons notifications  widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen   Tap an icon,such as an app or a folder ,to open and use it It provides quick access to apps in hot dock
  20To open an app, to choose a menu item, to press an on-screen button, or to enter a character using the keyboard on the screen, tap it with your finger.         Tapping and holding  Tap and hold an item or the screen for more than 2 seconds to access available options.
  21Swiping  Swipe to the left or right on the Home screen or the Apps screen to view other panels.  Swipe upwards or downwards to scroll through a webpage or a list of items.            Spreading and pinching  Spread two fingers apart on a webpage, map or image to zoom in a part.
  22Pinch to zoom out.                Dragging  To move an item, tap and hold it and drag it to the target posi-  tion.
  23Notification Center  Open notification center  1   Swipe down from the top edge of the screen to open notifi-cation center. 2   Swipe down again from the top edge of the screen to go to the shortcuts tab. Set notification options  1 Go to Settings> Notifications.  2 Enable or disable notification settings as desired.  Close notification center  Swipe up or press the Home button to close notification center.  Lock the phone Lock the phone to protect user data.  •    Settings> Security & location>Screen lock>Pattern, PIN ,Password, etc and following the configuration instructions before completing the process. •    The screen will be locked automatically and will be dormant for a period of time to reduce energy consumption and avoid inadvertent operations.  Screenshot  How to take a screenshot?  •  Press the power  button and  volume down button to take a screenshot. Calls and Contacts  Making calls
  24 1 Tap  enter the dial pad 2 Enter a phone number. 3 Tap   to make a call.  Making calls from contacts  1 Tap the tab to choose a contact.  2 Tap the contact number.  Making calls from call logs  1 Tap 2 Tap   enter the call log list 3 Slide  the list  up  and  down  in  Phone  tab  to  view  all  calls. Tap the name or number of the person that want to call.  Making international calls  1 Tap .  2 On  the  dialer  screen,  tap  and  hold  0  until  the  +  sign  ap-pears.  Then  enter  the  country  code,  area  code,  and  the phone number.  3 Tap to make a call.  Receiving calls  Answering or rejecting a call  If the screen is locked:  • Drag up to answer the call.  •Drag down to reject the call.  If the screen is unlocked:  • Tap  the ANSWER option to answer the phone
  25 • Tap  the DECLINE option to decline  the phone  Importing contacts  You can import contacts from storage services to your device.  1 Tap .  2  Tap  at the top left of the screen to select  the settings option.,  3 Select an import option in the settings  Creating a new contact  1 Tap . 2 Tap  ..  3 Tap  the  contact’s  profile picture  to  choose  a  photo.  Enter the contact’s name, phone number and other contact infor-mation, and then touch save.  Searching for contacts  1 Tap .  2 Use one of the following search methods:  •  Scroll up or down the contacts list.  •  Tap   at the top of the screen to search for a contact.  3 Select a contact. You can call them, send a text message, or edit their contact information.
  26Messaging  Sending messages  1 Tap  .  2 Tap   to create a message.  3 Add recipients and enter a message. 4 Tap  to send the message.  Viewing messages  1 Tap .  2 Select a contact on the message list.  3 View your conversation.  Searching messages  1 Tap  . 2 Tap ,Choose Search  3 Enter key words in searching bar to search messages.  Camera and Gallery  Taking photos  1 Tap .  2 Spread  two  fingers  apart  on  the  screen  to  zoom  in,  and pinch to zoom out.  3 Tap   to take a photo. Your picture will be automatically saved to  .  Recording videos 1   Tap  .
  272 Spread  two  fingers  apart  on  the  screen  to  zoom  in,  and pinch to zoom out.    3 Tap   to start recording the video. Tap  to stop recording. To capture an image from the video while record-ing, tap  .  To quickly launch Camera on the locked screen. Drag  outside the large circle on the locked screen.  Viewing photos or videos  1 Tap .  2 Select a photo or a video.  Deleting photos or videos  1 Tap .  2 Tap  and  hold  the  photo or  video  that you  want  to  delete, touch ,ChooseDelete.  Sharing photos or videos  Select the photo or video that you want to share, then tap    Share. Select a sharing method.  Music  Listening to music  You can choose to listen to your favourite local songs.  1 Tap  .  2 Select a song to play. You can play, pause, or change
  28songs during the process.  3 When a song is playing, tap Home button to exit the music playback  screen  without  stopping  the  song.  To  return  to the  music  playback  screen,  open  the  notification  center and tap the cover of the song.  Creating a playlist  You can organize your music by creating customized playlists.  1 Tap .  2 Tap Playlists >Recently add >tap >Save as playlist  3 Name the playlist and tap Save.   Playing a playlist  1 Tap .  2 Tap Playlists.  3 Select the desired playlist.  FM Radio  1 To  use  the  FM  Radio  function,  first  you  need  to  connect your headphones. 2 Tap ,tap allowPermissions,FM turns on 3 Tap Search the FMchannels 4 Select the frequency following the app instructions and set the volume to a comfortable level.
  29Chrome  Using Chrome  Connect the web page to search for information and bookmark  your favorite web pages to access them conveniently.  1 Tap  .  2 Enter the address field in the search bar, and tap the input method keyboard to go key.You can access to web pages; moreover, bookmarks, and other functions are supported.  File Manager  File  Manager  plays  the  role  of  your  assistant.  It  helps  you  to manage  your  files  and  folders,  to  view  documents  that  are saved  on your  phone storage.  You  can check  various  files  via classified folders.   Finding files quickly  . 1 Open  File Manager  2 Go to the Local tab, touch   .  3 Enter  the file  name  that you  want to  search or  some  key words about the file, the relating files will show beneath the search bar.
  30   Creating a folder  1 Open  File Manager.  2 Go to the Local tab, touch Internal shared storage.  3 Touch  >  New  Folder,  enter  your  folder  name,  and touch OK.  Renaming files  1 Open  File Manager.  2 Go to the Local tab, touch Internal shared storage.  3 Touch  and  hold  the  files  or  folders  that  you  want  to rename,tap ,then touch Rename.  4 Enter the new name, and touch DONE.
  31Calendar  Creating an event  1 Open   Calendar.  2 Touch  .ChooseNew event  3 Enter  the  event  title,  location,  start  time  and  end  timerepetion,reminders,privacy.  4 Touch Done to save the event.   Deleting an event 1  Open   Calendar. 2  choosean event>tap  >Delete.   Searching an event  1 Open   Calendar.  2 Touch > Search.  3 Enter one or more keywords in the searching bar, such as the event title or location.
  32Clock   Alarms  Open Clock. From the tab, you can do the follow-ing steps to set your alarms:  Adding an alarm  1 Touch   and set the alarm time, repeat times, ringtone, and others.  2 Touch OK to save the alarm.  Enabling or disabling an alarm  Touch the switch next to an alarm.  Configuring the alarm settings  Touch  Choose setting options to configure the alarm duration, alarm volume, and snooze length.  Deleting an alarm  Touch the alarm that you want to delete . Touch  .  Muting an alarm  Press the volume down button.    If  the  phone  is  off  When  the  alarm  sounds,  the  phone  can choose to power on or hibernate.   If  the  phone is set to silent mode  or  vibrate  mode, the alarm will have an alarm tone.
  33 Clock  Open   Clock. From the tab, you can do the followingsteps to set your clock:  Adding a city  Touch  . select a city from the list.Touch  . In the city list  Timer  1 Open   Clock.  2 Touch .  3 Set  the  countdown  time  and  touch   to  start  the  timer. Touch  to  pause  the  countdown,  or    touchreset  the timer.  4 When  the  timer  goes  off,  touchSTOPto  dismiss  the ringtone.  Stopwatch  1 Open  Clock.  2 Go to the  tab.  3 Touch   to start the stopwatch. Touch   to pause the stopwatch.Touch  the reset option to reset stopwatch.    Recorder  The phone supports long period of recording. Make sure your  phone storage is available before recording.
  34 Recording sound   1 Open  Recorder.  2 Touch   to start recording.  3 Touch   or   to pause or resume the recording.  4 Touch   to stop recording, Then touch SAVE, save document  Playing a recording  1 Open   Recorder.  2 Touch  .  3 Select and touch a recording to play it.  Managing recordings  1 Open   Recorder.  2 Touch  .  3 Touch and hold a recording. You can choose  .  Appendix  Important Information  For an optimal experience, the phone regularly connects to mail and  internet  servers.  This  automatically  and  inevitably  gener-ates  data  exchanges  that  may  be  charged  in  addition  to  your existing package, or may be deducted  from  prepaid credit or  a prepaid system.
  35To avoid billing problems related to  services that  use the Inter-net, it is strongly recommended to have a suitable option which includes  unlimited  Internet  and  emails  and  to  avoid  changing the settings preconfigured by default.  If you wish, connect to Wi-Fi for a faster and more stream lined experience.  It  is  particularly  recommended  to  use  Wi-Fi  for streaming, or downloading games, videos or bulky films.  IMEI Identification  The IMEI (International Mobile Equipment Identity) code can be found in the  equipment package,  on  a  label  at  the  back  of  the battery or it can be displayed on screen by dialing the following combination of symbols and numbers in the phone keyboard (no spaces): *#06#.  Disclaimer  • The usage of non-original accessories, such as headsets, chargers and so on,will cause incompatibility between phone and accessories. It may cause bad performance or malfunction, and we are not responsible for any damage that it might occur.  •  The  user  manual  only  contains  general  overview.  Speci-fications  and  functions  of  your  phone  may  be  different  to those contained in the user manual.  •  Your  phone  has  been  confirmed  to  work  properly  since produced from the factory. If there is any damage or defect due to manufacturing, it should follow terms and conditions in the warranty card.
  36•  If  the  functions  of  your  phone  are  related  to  features  and services  by  operator,  it  should  follow  the  terms  and  condi-tions applicable by the operator.  •  Note  that  your phone still  has  its  limitations referring to the specifications  and  functions.  These  limitations  cannot  be considered  as  damage  or  defect,  and  cannot  be  regarded as manufacturer damage.  •  Use  your  phone  in  accordance  with  the  purposes  and functions.  Troubleshooting  This part lists some problems you might encounter when using your  phone.  Some  problems  require  you  to  call  your  service provider, but most of them are easy to be fixed by yourself.  SIM card has error  Ensure that the SIM card is correctly inserted.  No network connection / Dropped network  •  Move toward a window or into an open area. Check network provider coverage map.  •  Check  whether  the  SIM  card  is  too  old.  If so,  change  your  SIM card  at  your  network  provider’s  nearest  branch.  Contact  your service provider.  Codes do not match  If you forget the code, contact your service provider.  Calls are not available  •  Ensure that  there is  no  dialing error. New  network  is  not  au-thorized.  •  If new SIM card is inserted, check for new restrictions.
  37 •  If pre-paid charge reached its limit, contact service provider.  Phone cannot be switched on  •  Ensure to press the Power button for at least two seconds.  •  Charge battery. Check the charging indicator on the screen.  Charge has error  •  Outside temperature is too hot or cold. Charge the battery.  •  Ensure that phone is charging at a normal temperature.  •  Check the charger and its connection to the phone.  •  Plug the charger into a different socket.  •  Ensure that charger is not defective. If so, replace the char-ger.  •  Use only original accessories.  Impossible to receive or send SMS and photos  Ensure that the storage is sufficient. Delete some messages in  your phone.  Files cannot be opened  Check the supported file formats.  Screen does not light up when receiving a call.  •  If you use a  protection  tape or  case, ensure that it has  not covered the area around the light sensor.  •  Ensure that the area around the light sensor is clean.  Phone has no sound
  38Check the settings status in the sound menu to ensure that the phone is not in vibration or silent mode.  Phone hangs up or freezes  Update your software through the website.  Contacts display doubly  Contacts are saved in both phone and SIM card. Check con-tacts saved.  App cannot be installed  •  Not supported by service provider or registration required.  Contact your service provider.  •  Your  phone  has  insufficient  storage.  Delete  some messages from your phone.  Phone cannot be connected to computer  •  Change data cable.  •  Change computer port.  Call logs are not saved  Ensure that the time is not wrongly set. Check the time setting. Hisense México S. de R.L. de C.V. Blvd. Miguel de Cervantes Saavedra, No. 301 Torre Norte, Piso 2, Col. Ampliación Granada,  Municipio o Demarcación Territorial Miguel Hidalgo, C.P. 11520, Ciudad de México,  R.F.C. HME110512IY3
  39   MARCA: HISENSE  MODELO: Hisense U965  FCC ID:2ADOBU965  ELECTRICAL CHARACTERISTICS   ADAPTADOR:  MARCA: HISENSE  MODEL: TPA-97050100UU  INPUT: 100 - 240 V ~ 50/60 Hz 0.15 A  OUTPUT: 5,0 V  1A  RECHARGEABLE BATTERY  BRAND: HISENSE  MODEL: LIW38210  MADE IN CHINA  Medical devices  Implanted medical devices, such as pacemakers, may be affected by the use of this product.  Avoid potential interference radiated from the product in the implanted medical device, by keeping the product at least 20 cm away from the device.  Do not carry the product in the chest pocket.  Turn off the product immediately if you suspect any interference.   ONLY FOR MEXICO  “For use in Mexico, the operation of this product is subject to the following two conditions: (1) this equipment or device may not
  40cause detrimental interference and (2) this equipment or device must accept any interference, including interference that may cause unwanted operation.”   FCC Compliance  This phone complies with section 15 of FCC Regulations. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential instal- lation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.  If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver.  - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  - Consult the dealer or an experienced radio/TV technician for help.  This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End user must follow the specific operating instructions for satisfying RF exposure com-pliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
  41The portable device is designed to meet the requirements for exposure to radio waves established by the FederalCommuni-cations Commission (USA). Theserequirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification  for use when properly worn on the body.  The highest SAR value reported to the FCC for this type of devices is 0.278 W/kg when used over the ear, 0.744W/kg when used at 10 mm away from the body and 0.576 W/kg when used at a wireless access point (HOTSPOT) 10mm.   Even though there may be differences between SAR levels of different phones and in different positions, all of them comply with the requirements of the government.   This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC ID: 2ADOBU965
  42Specification Model  Hisense U965    Dimensions  137.8×66.4×9.4mm      OS  Android 8.1.0    CPU  MT6580  Quad-core CPU 1.3GHz    Internal Memory 1 GB RAM + 8 GB ROM    Camera 5Mpix + 8Mpix  8Mpix + 13Mpix(C marasmejoradas va software)      Size  5’’ Inch       Resolution  FWVGA+     Color  16,7 millones de colores      3G  Band 1/2/5     2G  850/900/1800/1900 MHz    Bands con las que NO opera suequipo Hisense Band 10/26/28/38/66 Data Speed 150Mbps HSDPA 50Mbps HSUPA    WLAN  WIFI 802.11 b/g/n      Bluetooth  V2.1+EDR       GPS  Yes       FM  Yes       Interface  MicroUSB2.0       Battery  3,8V   2100mAh
  43Contact information  Hisense USA Corporation  7310 McGinnis Ferry Road, Suwanee, GA 30024  Wood Bi  678 318 9060515  biqiang@hisense.com

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