Homebase Work Light 5 3 1 Users Manual Volume
2015-02-09
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HOMEBASE SOLUTION © INDIGO STONE INTERNATIONAL LIMITED COMMISIONING GUIDE ii HOMEBASE SOLUTION COMMISIONING GUIDE Document Change Control Title : Author : Software Release : Doc ument I s s u e version No Homebase Deployment and Commissioning Guide Lindsay Braine Homebase –version 5.3.1 Related s o f tw ar e version Date Issued Ch ang es Ma de Ac tion ed By Au thor ised By I n i t ia l d oc u men t L Br aine J Smith L Br aine J Smith 1 1 5.3 1 7- F eb- 06 1 2 5.3 2 6- Apr- 06 Up da tes pos t r e vi ew Indigo Stone International Ltd The New Mill. New Mill Lane Witney. Oxon. OX29 9SX UK Tel: +44-(0) 1993-849000 Fax: +44-(0) 1993-849001 URL: http://www.indigostone.com Indigo Stone is an ISO 9001:2000 registered company © 2006 Indigo Stone Limited. All rights reserved. The information contained in this document is the proprietary rights of Indigo Stone Limited. No part of this publication may be reproduced, repackaged, stored in a retrieval system or transmitted in any form by any means whatsoever without the prior permission of the copyright owner. © INDIGO STONE INTERNATIONAL LIMITED iii HOMEBASE SOLUTION COMMISIONING GUIDE Table of Contents D oc um en t C h ang e C on tr o l ......................................................................... iii T ab le o f C o n ten ts ..................................................................................... iv 1 In tr od uction ........................................................................................ 1 1.1 ABOUT THIS GUIDE 1 1.2 PURPOSE OF THE GUIDE 1 1.3 TYPOGRAPHICAL CONVENTIONS 1 1.4 HOMEBASE SUPPORTED INSTALLATION PLATFORMS 2 1.5 HOMEBASE AGENT SUPPORT INSTALLATION PLATFORMS 2 1.6 SUPPORTED INTERNET BROWSERS 2 2 De plo yment Plan ning ........................................................................... 3 3 De plo yment G uidanc e .......................................................................... 4 3.1 INTRODUCTION 4 3.2 UNDERSTANDING THE HOMEBASE PROFILE REPOSITORY 4 3.3 PHYSICAL LOCATION OF HOMEBASE SERVERS 5 3.4 HOMEBASE AGENT TO HOMEBASE SERVER COMMUNICATION 5 3.5 PLANNING FOR HOMEBASE PROXY SERVER DEPLOYMENT 6 3.6 NETWORK REQUIREMENT PLANNING 6 3.7 CONFIGURING THE HOMEBASE SERVER 7 3.8 CONFIGURING THE HOMEBASE SERVER COMMUNICATION INTERFACE 7 4 Va lida tin g a H omebase Ins ta lla tio n ........................................................ 9 4.1 INSTALLING THE SOFTWARE 9 4.2 CONFIGURE THE INTERFACES 9 4.3 TESTING THE CONFIGURATION 10 4.4 BEFORE RECOVERY 10 4.4 EXAMINING LOG FILES 10 5 O b ta in ing He lp .................................................................................. 12 5.1 CONTACTING THE HELPDESK 12 © INDIGO STONE INTERNATIONAL LIMITED iv HOMEBASE SOLUTION 1 Introduction 1.1 About this Guide COMMISIONING GUIDE T he docu me n t is des ig ned to pro vid e a fr amework o f g uidanc e an d re qu ired p rocess es for the d eplo ymen t o f a H omebase s er ver s olu tion . Th e fra mew ork inc lud es ad vice and b es t pr actice c ollec ted fr om many so urce ’s e xper ie nce in d ep lo yin g a H omebase Ser ver ne tw ork . T he fr amework a lso inc lu des a dd i tio na l s te ps an d ch ecks that a dep lo ymen t te am ca n un der tak e to e nsu re th at the ir Ho me base se r ver is co rrec tly con fig ure d 1.1.1 Homebase Toolset Introduction Ho me base is a so ph istica te d pr od uc t too lset th a t uses a s er ver -bas ed a gen t to p r o f il e the c o n fi gur a tio n da t a ( s om e t imes r e f e r r e d t o a s th e S e r ve r S ys te m S t a te ) to r ec o ver an o per a ti ng s y s te m i n the e ven t o f a dis as ter o r t o m igr ate o ne se r ver ’s co n figur ation to an oth er ser ver. T he se r ver- base d ag en ts , H ome bas e Pro filer a nd H ome base D isco ver y, ca n b e c o n fi gur ed t o au to ma t ic a l l y tra ns m i t g en er a te d Pro f il es t o a H om eb as e ins ta l la tion. H o me base i s the pre fe r r ed s ec ur e r ep os i t or y fo r the r ec ei p t o f s e r ver p r o f iles . H o me base p r o v ides a w e b i n ter f ace t ha t a l low s in te r r oga t io n o f s tor ed pr o fi les , e i th er o n an ad- hoc bas is o r for th e pr oduc tion o f re gular man agemen t r epo rts . Pro files can be co mpa red aga ins t pr e vious pr o files , pr o viding e ffec tive co n figur a tio n an d chan ge man age me n t an alys is for a ny ser ver . Pro files can be se lec te d fro m the H omebase r ep ository for use by th e Ho me base Rec o ver y ag en t to r eco ver or migr ate a se r ve r to ne w ha rdwar e . 1.2 Purpose of the Guide T h is gu id e is in ten ded for the r ead er wh o wish es to g ain an a ppr ec ia tion o f issues to co nsider w he n de plo yin g a Ho meb ase se r ver so lu tion . F or a ll co mp one n ts in th e Ho mebas e pr oduct su ite the ass ocia ted us ers g uide s h ou ld b e r e f er r e d to fo r de t ai le d i n fo r ma t ion on c o n fi gu r a t ion op ti ons . T h is doc um en ts is no t a r ep l ace me n t f or th e fu ll er func t io na l des c r ip t io n p r o v ide d i n t h e U s er G ui de d oc um en ts . 1.3 Typographical Conventions T h is s ec ti on e xp la ins t h e t ypo grap hic al c on ve n ti ons use d i n th is gu id e . M o n os p ace d fo n t T h is type face is us ed for liter al te xt, s uch as URLs , f i l ena mes , a nd c o mm an d l in e i ns tr uc t i ons . I t a l i c fon t T h is type face is us ed for emphasis , for n ew ter ms , a nd for text that you mus t subs titu te for ac tual va lues , s uch as p lac eho lders in pa th n ames . © INDIGO STONE INTERNATIONAL LIMITED 1 HOMEBASE SOLUTION COMMISIONING GUIDE T he grea ter- than s ymb ol (>) is use d as a se par a tor wh en n aming an ite m in a m en u or s ub - me nu . F or e x am pl e , O bj ec t > N ew > U s er m ea ns t ha t y o u s ho uld selec t the User item in the New su b-menu o f the O bjec t menu . 1.4 1.5 Homebase Supported Installation Platforms O pe rat i ng S ys t e m L eve l A d d it i ona l n ot e s W ind ows 20 00 x8 6 p la tfo rms W ind ows 20 03 x8 6 p la tfo rms R e dha t Li nu x 3 x 8 6 p la t fo r ms R e dha t Li nu x 4 x 8 6 p la t fo r ms Homebase Agent Support Installation Platforms O pe rat i ng S ys t e m L eve l A d d it i ona l n ot e s W ind ows XP X 8 6 p la t for ms W ind ows 20 00 x8 6 p la tfo rms W ind ows 20 03 x8 6 p la tfo rms A I X 5 .1 A I X 5 .2 A I X 5 .3 1.6 Solaris 8 SPARC Solaris 9 SPARC Solaris 10 SPARC H P-U X1 1 P A -R I SC H P-U X1 1i P A -R I SC V MW ar e X 8 6 p la t for ms Supported Internet Browsers B row ser Ve rs i on A d d it i ona l n ot e s I n t er n et E xp lo r er 6 . 0+ F ir eF o x 1 .5+ © INDIGO STONE INTERNATIONAL LIMITED 2 HOMEBASE 2 SOLUTION COMMISIONING GUIDE Deployment Planning E ac h c or p or ate or gan isa t io n p lann in g a H o me base dep lo y me n t w i l l b e un iq ue . T he orga nis a t io na l s tr uc t ure w i ll b e un iq ue a nd a n y IT s e r vers d ep lo y ed to s u p p o r t t h e o r g a n is a tio n w i l l b y n e c e s s i t y , a ls o , b e u n i q u e . T he H ome bas e s o f tw ar e s u i te is s tr a i gh t for w a r d a nd s i m pl e to c om m is s i on , as i t e ms o f s of t w ar e , bu t t o ensur e t h a t the bus iness r equ ir eme n t is b ei ng s a t is f ied a le vel o f plan ning ac tivity for the d ep lo ymen t e xerc ise is re qu ired . T he H ome bas e s o f tw ar e s u i te is a dis t r i bu ted s ol u ti on , a nd as s uc h w i ll r eq uir e va rious IT s tak eho ld ers to be in vo lve d in any d ep lo ymen t plann in g. Exa mp le IT s tak eho ld ers migh t b e: Ne tw ork Ad minis tra to rs; Ser ver Sys te m Op era tors , Ne tw ork Sec ur i ty Plan ners e tc. De pen ding o n the use th a t Homeb ase is be in g pu t to with th e or ga nis a tion d i ffe ren t bus in ess s take ho lde rs sh ou ld b e co nsu l ted as the ir o bjec tives and n eeds ou t o f a de plo ye d Ho meb ase s olu tion. Ins talling an d con fig uring H omebas e is , in mos t cases, a s tr aigh tfor ward and s im pl e a f fai r . An y er r or s in c o n f igu r a t ion c an e i th er b e c o r r ec te d vi a a s i mp le r es t ar t or , in s om e c as es , c an b e c o r r ec te d by a l te r i ng th e c on f ig ura t io n d ir ec tl y i n H o me base ( nor ma l ly n o t r eq u ir in g a r es ta r t ) . W h a t th is gu id e a t te mp t t o h igh l ig h t ar e t he s o me o f t he c ho ic es a nd s o me o f t h e p i t fa lls i n th e de plo y me n t t opo lo g y tha t a n y or gan isa t io n s hou ld s eek to a dop t or a vo id accor din gly. © INDIGO STONE INTERNATIONAL LIMITED 3 HOMEBASE 3 SOLUTION COMMISIONING GUIDE Deployment Guidance 3.1 Introduction C r i t ica l to th e s uc c es s o f dep lo y in g a H o meb as e s o lu t io n w i t hi n a b us i ness is u nde rs tan ding and plan ning fo r th e de plo ymen t p rocess . T he dep lo ymen t p l an sh ou ld co ns ide r an d make allowa nces fo r: 1 . Un ders tand in g the Ho me base pr ofile r epos itor y. 2 . T he ph ys ica l loc a t io n o f t he s er ve r s t o be c o v er e d b y H o me base 3 . T he H ome bas e ser ver a gen t to Ho me base se r ver co mmun ica tio n pr o toc ol to be us ed 4 . T he loc a ti on o f an y H o me base Pr o x y s er ve r s 5 . T he ne twork co nnec tivity re qu ired to sup port th e Homeb ase d ep loymen t topology 6 . T he c o n f igu r a t ion o f th e H o meb as e s er vers 7 . T he c o n f igu r a t ion o f H o me base s e r ver c o mm un ica t io n i n te r f aces 8 . T he c o n f igu r a t ion o f s u ppo r ti ng I T s er v ices. 9 . Bus in ess access to the H omebase s er vers E ac h o f thes e e le men ts w i ll ha ve v ar y ing im pac t o f t he f in al s ol ut i on in t he d ep lo y ment p la n , de pe nd ing on th e c ho ic es t h e bus in ess m ak es . T he y a r e p r ese n ted in no p ar t icu la r ord er , b u t r e prese n t a “ lo gica l f low” t hr o ugh t he d ep lo yment pr ocess . A br ie f o ver view o f the H omebase dep lo yme n t cho ices th a t is a va i lab le in a T ech nic al Blue Bo ok , titled H o me base D ep loy me n t Arc h i tec t ur es . 3.2 Understanding the Homebase profile repository A l l pro f il es r ec e i ved , v a l ida t ed an d ac c e p ted b y a H o me base s er ve r are s t ore d in a hierarch ica l r epos itor y. The d e ter mina tion o f whe re a rec eived pro file is s i tua t ed in t h e r e pos i to r y is b as ed on in fo r ma t io n he ld w i th th e l ic e nse k e y of a n y Ho mebas e Ser ve r a gen t. T he hierarch y is s truc tur ed as fo llows : [ c o un tr y ] – [ c o mpa n y ] – [ loc a ti on] – [s i te ] F or e x am ple , f or a p r ofi l e tha t is t ak en fro m a s er ver loc a t ed a t t he I nd igo Sto ne h ead o ffice a t W i tne y in th e Un ited King dom the follow in g wo uld be a t y p ic a l h ie r a r c h y e n tr y: [ uk ] – [i nd ig os ton e ] – [ w i tne y ] – [h ead o f fic e ] All s er vers tra nsmitting pro files fr om th is s i te w ou ld b e s i tua ted un der the he ad o f f ic e en tr y o f t he h iera r c h y . © INDIGO STONE INTERNATIONAL LIMITED 4 HOMEBASE SOLUTION COMMISIONING GUIDE W h en lic ens ing a s er ve r t o e xec ute a H om eb as e a gen t i ns ta l la t ion i t is c r i t ica l t h a t the c or r ec t l oc a t io n an d s i t e i n fo r ma t ion is p r o v ide d to th e ag en t i ns ta l la tion w izar d . As th is in for ma tio n is tied to the gen era ted lice nse ke y an y e rror or cha nge w i ll re qu ire new lic enses to be issued . A s pr o fi les ar e r ec ei ve d a t th e H o me base Se r ver th e y a r e s u bj ec t t o al er t r u le c h ec k s , w hi c h , i f ac t i va t ed , c a use no t i fic a tio ns to b e tr ansm i t te d t o t he r e l ev a n t s tak eho ld ers . I t i s i mpo r ta n t to d e fin e an d i mpl e men t a ho useke ep ing po lic y f or d e fi ni ng an d r emo v in g unw an te d pro f i les . I t is a ls o i mpor ta n t to d e fin e ho useke ep ing f or r e mo v in g s a v e d a le r ts w h e n th e y a r e n o l o n g e r u s e fu l t o k e e p . A le r ts w i l l e xp ir e a f t er two mo n ths n a tura l l y w i t hi n H o me base , b u t a m or e ‘ac t i ve ’ m an age men t a ppr oach ma y b e prefer red . W h en a le r ts g ene r a te n o ti f ica t io ns to s t akeho ld ers th e y m a y i nd ic a t e s om e c o r r ec t i ve ac t io n be ing r eq uir ed . D e f in in g a c o mp an y p r oce dure f or ac ti on ing e ac h d i f fe r e n t t ype o f e ma i led ale r t ( i t is a g ood id ea to pre v en t al er t fa t ig ue t h a t ma y lea d to im port a n t a ler ts b ei ng ign or e d) 3.3 Physical Location of Homebase Servers Ho me base se r vers a re d esigne d to be loca ted w i th the L oca l Area Ne tw ork of a c o r por a te d a ta c e n tr e. E ac h H om eb as e s er v er l oc a ted in s uc h a s i te c a n be e xpec te d to han dle a ll the pro files r ece ived fr om pro tec ted se r ve rs. T hes e pro files ca n se lec tive l y b e re p lic a ted to ano ther Ho me base se r ver , l oc a t ed a t a no th er s i te . T yp ic a l ly t h e r ep l ica w ou ld b e l oc a t ed a t a geo gra phi c r emo t e l oc a t io n , for th e m as t er s e r ver , to p r o v ide a le v el o f i n for ma t ion r edu nda ncy. All pro files rec e ived at a H ome bas e ser ver a re s tor ed in th eir or ig in al form, as g ene r a te d f or t he H om eb as e a ge n t . D es p i te t he h ig h le v el o f encr y pti on p ro vide d on this c orpo ra te da ta , p h ysic al access to the H omebase s er ver s h ou ld b e r es tr ic te d an d m on i tor e d . 3.4 Homebase Agent to Homebase Server Communication T he H ome bas e ag en t p r o v ides a n um ber o f p r o toc ols fo r t he a u tom a t ic t r a ns m iss io n o f Pro f i les t o a H om eb as e Ser v er . T he primary pr o toc ol is a s ecur i ty- hard ene d var i an t o f F T P. T he FT P varian t p ro vides a p oin t- to- poin t r ea l time c onn ec tio n be tw een a Ho mebas e ag en t a nd a Ho me base se r ver u tilis ing the F TP pr o toco l s ta nda rd as d escr ibed in R FC 95 9 . A seco nd ary pr o toc ol, SMT P, is pr o vided for e xtr eme cas es whe re th e use o f th e F TP var ia n t pro toco l is no t poss ib le . The SMT P pro toco l is co nsider ed to be less sec ure than the F T P pr o toco l as , dep en ding o n the topo lo g y o f dep lo yed m a il s er vers w i th in the c or p ora te ne two r k a nd o u ts i de on th e Int er ne t /W AN , th e Ho me base a gen t ne ver ta lks d ir ec tly to Ho me base s er ve r. © INDIGO STONE INTERNATIONAL LIMITED 5 HOMEBASE SOLUTION COMMISIONING GUIDE T he pro f il e i s trans m i tte d to th e n ear es t S MT P Ma i l Tra ns po r t A ge n t ( M T A) w h ich is r es p ons ib le fo r r e la y ing t h a t S MT P E m ai l to th e e ve n tual des t in a ti on Ho me base . W h i le th e pr ofi le is b ein g r e la y ed b y s uc c es s i v e MT A’s th e SMT P em a il ma y be s tor ed , c o pi ed , r ep l icate d ma n y tim es a nd w il l be s u bj ec t to t he var ia t io n o f s e r vic e qua l i t y pr o vi de d b y e ma il s er v ers . F or a dhoc p ro file up loa ds the H omeb ase ser ver pr o vides , via its we b in ter face , th e ab ility fo r pro files to be u pload ed o n deman d b y an au th or ised user . 3.5 Planning for Homebase Proxy Server Deployment I n s ome data c en tr es n e tw or k s ub ne t t ing is us ed to provi de a l e vel o f s ec ur ity a ga ins t d a ta le akag e ac r os s s er v e r s an d i t m a y b e poss ib le th a t a di r ec t co nnec tio n ca nno t be for me d from the Ho me base agen t to the Ho me base ser ver . I n s uc h c as es , t he H o me base Pr o x y S er ver c a n b e dep lo y ed w i thi n th e s ub ne t t o ac t as the ‘co l lec to r ’ f or H o meb as e a gen ts d ep lo ye d. T he H o me base Pr o xy Ser ver w ill for m a po int- to -po in t re al time con nec tion be tw een a Ho me base a gen t and a H omebase s er ver and no t s tor e th e trans mitted pro file in an y wa y. If a H ome bas e Pro xy Ser ver is de plo yed on a s ubn e t it ca n be use d to for m a p oin t- to- poin t co nnec tion be twe en the Ho me base agen t and the Ho me base S er v er w h en t he SM TP pr o toco l i s s e lec te d, o v erc o min g s o me o f t h e c onc erns a nd is s ues ass oc i a ted w i th usi ng S MT P a nd i ts r e l ia nc e on th ir d p ar t y m ai l ser vers . 3.6 Network Requirement Planning T he avera ge H omebase age n t pro file s ize is a ppr o xima tely 3-5 M in s ize . T h is s iz e is pr ovi de d as an a ver age g ui de a nd w il l va r y ac c o r d ing t o t h e s iz e o f t h e se r ver th a t th e ag en t is de plo yed to : T he H ome bas e ag en t fe a tur es that ca n imp ac t pr o file s ize are : [ 1 ] E xc es s ive use o f th e C a ta lo gu in g fea t ure [ 2 ] E xc es s ive use o f th e C us to me r C o ll ec tio ns fea t ure [ 3 ] Larg e am ou n ts o f s tor ag e a t tac hed ( Te r a b y tes ) [4 ] Larg e Ac tive D irector y de plo ymen ts (W ind ows On ly) In almos t all c ases the s er ver tra nsmitting p ro files on ly re qu ire 10 0MB co nnec tivity w i th th e Ho me base se r ver . I f t h e H ome base s er ve r i t to provi de b y F TP a nd SM TP pr o fi le tra ns m iss ion ca pab ility se par a te ne tw ork cards w i ll allow a le vel of loa d ba lanc in g to occu r ac r os s e ac h in t er fac e. S o me n e tw o r k c ar ds a ls o o f fer t h e poss ib il i t y o f tea mi ng ( vir tu al IP a ddr esses) th a t pro vid e a le ve l o f r ed und anc y s hou ld a ne two rk ca rd f a i l for a n y r e aso n . A s the H om eb as e s er v er i n ter f aces w i ll alw a ys pro v id e a p er form anc e p inch p oin t a h igh er sp ecifica tio n ne two rk ad ap te r is r eco mmen ded . Giga bit Ether ne t © INDIGO STONE INTERNATIONAL LIMITED 6 HOMEBASE SOLUTION COMMISIONING GUIDE o r FDD I typ e in ter faces w i ll provide improve d ne tw ork b andw id th and red uce t h e i mp ac t o f t he p er fo r ma nce p inc h po in t . If th e Home base s er ve r is to s tor e UN IX pro files fo r rec o ver y pur poses the p e r fo r ma n c e o f the n e t w o r k a d a p t e r s w i l l b e c r i tic a l t o t h e p e r f o r m a n c e o f th e r eco ver y proc ess . Dur in g UN IX reco ver ies the H omebase s er ver ’s so ftw are r epos itor y is in te rrog ate d for so ftwa re p ackag es tha t are r eq uir ed to be ing the UN IX ser ver u p to th e r equ ire d ma in tena nce le ve l. T he app l ic a t io n o f iden t i f ied pac k a ges is c ons tr a ine d by t h e s pe ed a t w h ich t h e p ackag es ca n be s tr eamed be twee n the H omeb ase ser ver an d the H omebase r e c o ver y t o o l . I t i s ther e fo r e r ec omm en ded t ha t t he n e tw o r k ad ap ter s o n e ac h e nd o f t he n e twork c on nec tion be o ff h igh es t sp ecifica tio n pr ac tica l a nd th at th e y are e nab le d to o per a te in F u ll D up le x m od e. 3.7 Configuring the Homebase Server T he co n figu ra tion o f a H omebase s er ver is d escr ibe d in de ta il in th e Ho meb ase User Guid e, and it is not the responsibility of this documen t to r e p e a t th e i n fo r ma t io n pr o v ide d . T her e ar e c e r t a in l y c r i t ic al s t eps t h a t the r ea der ’s a t t en t io n is drawn t o : [1 ] Alwa ys u un ins ta ll o ld H omebas e 1s t b e fo re ins ta l lin g new one and ensur e th e up gra de proc edures pro vid ed in the Homeb ase Use r Gu id e is fo llowe d . [2] Don't forget to s top and s t ar t t h e H om eb as e s e r vice in ord er f or co n figur a tio n cha nges to take e ffec t. [ 3 ] I n s om e e ar li er ver s ion o f H om eb as e (p re vers ion 5.4) it is necess ar y to co n figur e th e F TP and SMT P in te rfaces – eve n if those in ter fac es ar e se tu p as inac tive . 3.8 Configuring the Homebase Server communication interface As ind ica ted ear lier the H omebase s er ver pro vid es se ve ra l pro toco ls fo r e nab lin g the up loa ding o f the pro files p roduc ed b y the H omebase age n ts . T he primary pr o toc ol is a FT P var ia n t. W h en c o n fig ur ing t he F T P s er v ice w i th in H om eb as e a r a nge o f por ts is r e qu ir ed to be sp ecified . Thes e p or ts ar e us ed b y the FT P p ro toc ol w hen it sw itches in to p assive mod e work in g. Pass ive mod e work in g means th a t the H omeb ase ser ver n e ver in i t iat es a c on nec t io n w i t h t h e H om eb as e a gen t; r a t her i t is th e ag en t t h a t a lw a ys in i t ia t es a ll c om mu nic a ti ons . A p or t, from the r ange o f por ts sp ecifie d , is us ed b y th e Ho meb ase s er ver to r ep l y to a re ques t fr om the Ho me base agen t. The requ es t res pons e ins tructs th e Ho mebas e ag en t as to wh ich p or t the pro file sh ou ld be s tre amed to for th e Ho me base se r ver to rec eive it succ ess fu lly. T he por t r an ge s p eci f ie d s ho ul d n o t c on f l ic t w i th a n y oth er s er v ices e xecu t in g o n the ph ys ica l H o meb as e s e r ver . © INDIGO STONE INTERNATIONAL LIMITED 7 HOMEBASE SOLUTION COMMISIONING GUIDE As the nu mb er o f se r ve rs trans mitting pro files grows , so mus t the por t r ange sp ecifie d . F a ilure to inc reas e the por t r ange w i ll c ause H omebase age n ts to b ac k - o f f tra ns m iss ion a nd , i f c onfi gu r ed t o d o s o , r e t r y a t a l a ter d a te . It is a lso se nsible for th e Ho mebas e ag en ts to be sch ed uled to tra nsmit pr o files a t s l igh t l y d i f fe r en t t im es – as th is w il l c a use s pik es in tr ans mis s ion lo ads ac r os s th e n e tw or k s an d the H om eb as e s er v er to b e s m oo t hed o u t . © INDIGO STONE INTERNATIONAL LIMITED 8 HOMEBASE 4 SOLUTION COMMISIONING GUIDE Validating a Homebase Installation I n t his s ec ti on w e pr ovi de s om e a dd i ti ona l in f or m a ti on t h a t c an be us ed to v a l ida t e the c on f igu r ati on o f you H o me base s e r ver d ep lo y me n t. Thi s i n for ma t io n is b y n o me ans e xhaus tive ; r a the r it is pr ovide d to a id the d ep loymen t e ng in eer i n va l ida t ing t he c o n fig ura t io n pro duce d . 4.1 Installing the Software F u ll and v er bose in f or m a t ion on th e pr oces s t h a t s ho uld be fo l lowe d for a n i ns ta l la t ion ar e pr o vi de d i n the va r i ous us er g ui des th at ar e a va i lab le f or e ac h p rod uc t. We w ou ld s tro ng ly urg e the r ead er to e xamine e ach o f these guides in turn to f u l l y un ders ta nd th e c o n fi gur a ti on op t ions ava i lab le . B e f or e th e i ns ta l la t ion t ak es p lace i t is r ec om me nde d th a t an y dom a in n ame (DN S) to be used to id en tify the Ho me base se r ver b e pr e-a lloca ted and a v ai la bl e th r ou gh n am e r es ol u tio n s er v ices . Wh ile Ho me base c an b e de plo yed and c on fig ure d us ing IP a ddr esses on ly, su bseq uent co n vers ion to use o f a doma in n ame iden tity is no t an eas y o r s tr a i gh t for w a r d pr ocess . 4.2 Configure the Interfaces Ens ure th at th e pro toco l in te r faces ( FT P, SMT P) ar e fu lly con figu red , as p r ese n ted in t he us er g ui des . Fa il ur e to d o th is s te p pre v er s ion 5.4 w i ll c ause Ho me base to fail d ur in g s tar t- up. T o va l ida t e t h a t eac h p r o toc ol s er v ice has s t ar t ed c o r r ec t l y th e fol l ow i ng p rocess c an be us ed : O n the H om eb as e s er v er , op en a w in dow c o n ta in ing a c o mm and l i ne p r om p t. T o tes t the FTP interface type: t e l ne t21 T he r es po ns e s een s ho ul d l ook s o me t hi ng like t his : 2 2 0 -H o meb a s e F TP S e rv e r 2 2 0 -( c ) I n d ig o St o n e I nte r n at i ona l Li m ite d , 2 0 05 2 2 0 C o nne c t ed to s e rv e r o n : 2 5 Ap r i l 2 006 1 4: 0 1:4 8 BS T T y pe qu i t t o r e tur n to t he c o mm an d pro mp t ( no te t ha t t he q ui t c o mm and m a y n o t be echo ed to the scr een) . T o tes t th e SM T P i n ter fac e type : t e l ne t < s e rv e r_i p _ or _ nam e > 2 5 T he r es po ns e s een s ho ul d l ook s o me t hi ng like t his : © INDIGO STONE INTERNATIONAL LIMITED 9 HOMEBASE SOLUTION COMMISIONING GUIDE 2 2 0 -H o meb a s e S MTP S er v er 2 2 0 -( c ) I n d ig o St o n e I nte r n at i ona l Li m ite d , 2 0 05 2 2 0 C o nne c t ed to s e rv e r o n : 2 5 Ap r i l 2 006 1 4: 0 1:4 8 BS T T y pe qu i t t o r e tur n to t he c o mm an d pro mp t ( no te t ha t t he q ui t c o mm and m a y n o t be echo ed to the scr een) . I t i s r ec o mm en ded t ha t t he c o mm iss io ni ng e ng ine er r e pea t t he two v al id a tio n t es ts on a no t her s er ver , o ne th a t i s e i the r e xp ec ted t o c o mm un ica te w i th t he H o me base s e r ver o r s h ou ld h a ve n e tw or k v is ib il i t y o f th e H o meb as e s er ver . F a il ure o f a n y o f th ese tw o c omm an ds on a r em o te s e v er m a y in dic a te th at t h ere are ne tw ork c o nfi gu r a t ion s e t t in g c ha ng es r e qu ired t o en ab le a ne two r k p a th to be f or me d be twe en th e two s er vers . 4.3 Testing the Configuration U l ti ma t el y t o t es t the c o n fi gur a tio n s e lec ted , a H om eb as e a gen t s h ou ld b e c o n fi gur ed t o tr ans mi t a pro f i le to t he n ew ly c o mm iss io ned H om eb as e s e r ver . T h is c an on ly occ ur onc e the H omeb ase ser ver in ter faces ha ve be en co n figu red ( as descr ibe d in pr e vio us sec tions ) an d the Ho me base a gen t has b een license d (U nlice nsed H omebase age n ts are fully fu nction al e xpec t for the au tomatic t r a ns m iss io n to th e H o me base s e r ver) . 4.4 Before Recovery B e f or e r ec o v er y c a n tak e p lace o f U N I X s er v er the H om eb as e s of t w ar e r epos itor y mus t be loa ded w i th th e pack ages necess ar y to allow a s er ver to r e b u i l t , n o m a t te r t h e h ardw are platform type. T h is l oad ing mus t oc c u r f or e ac h o per a ti ng s ys te m ver s ion t ha t is r e qu ire d to be su ppo r ted . F u ll gu ida nc e on h ow t h is loa di ng proc ess tak es p laces is pro v i de d i n the Ho me base us er g uide . 4.4 Examining Log Files T he H ome bas e s er v er p r od uces fo ur log f i les th a t c an b e e xa m ine d to pr o v id e d e ta il ed in fo r ma t io n on t he fu nc tio na li t y ac c es s ed b y use r s an d t he s er ver ’s p er for ma nce . A l l t he log f i l es c an be loc a ted in < Ho m eb as e Pr o xy i n st a lla t i on d i r ec t ory > / l o gs: - s e r ve r .lo g T he se r ver . l og f i le p r o v ides a v e r y v er b ose ou tp u t of t h e func t io na l e xec uti on o f H omebase . The a ve rag e ad min is tr a tor ma y fin d th is in fo rma tion dau n ting , a nd w il l p r o bab l y f ind t h e i n for ma t io n i n the c o n so l e.l o g file much more us e fu l . - c o n so l e.l o g © INDIGO STONE INTERNATIONAL LIMITED 10 HOMEBASE SOLUTION COMMISIONING GUIDE T he co n sol e . lo g f ile pro v id es h ig h- le ve l o u tpu t on th e func t io na l e x ecu t ion o f H o me base . T he a v erag e s ys tem a dm in is tr a to r ma y f in d t h is in for ma t io n use f ul i f t r y in g t o de t er m in e w h e the r H om eb as e is p er for m ing c or r ec t l y . - e r r or . log T he er r or. l o g fi le pr o vi des a ve r y v er b ose ou tp u t o f a n y err or s t h a t oc c ur d ur ing the e xecu tion o f H omebase . Th is log file sh ou ld be mon i to red and , if i n fo r ma t io n i s s how n th a t is gi v ing c once r n , I n di go S ton e s ho ul d b e c on t ac te d , t o g e th e r w i t h a c o p y o f t h e fi l e . F rom vers io n 5 .4 onwa rds 3 add ition al lo gs files ar e pro vid ed wh ich pro vid es i n fo r ma t io n a bou t t he c o mm un icati on t o an d f r o m H o me base b y th e H o meb as e se r ver a gen ts . - f t p -c h ann e l .l o g T he f tp - ch a n ne l .lo g file p rovides in forma tion on th e con nec tions ma de fro m Ho me base a gen ts (and H omebase Pr o xy ser vers) us ing the Ho me base s ecur i tyh ar d ene d ve r s i on o f th e F TP protoc ol . - s m t p- c han n e l. l og T he s mt p -c h a nn e l.l o g file pro vid es in for ma tion on th e con nections ma de f r o m H o meb as e a gen ts ( a nd H om eb as e Pro x y s er vers or t hi r d pa r t y E ma i l se r vers) using the SMT P pro toc ol. - s m t p- r epl y - ch a nne l . lo g T he s mt p -r e p ly - cha n n el . log file pro vid es in for ma tio n on the c onn ec tio ns m ad e f r o m H o me base t o e x ter n a l e ma i l s er ve r s , use d fo r t he tr ansm is s io n o f a le r ts an d n o ti f ica t io ns . © INDIGO STONE INTERNATIONAL LIMITED 11 HOMEBASE 5 SOLUTION COMMISIONING GUIDE Obtaining Help I n ord er to r es o l ve pr ob le ms th a t m a y ar ise w i th th e use o f the U R M t oo l s et , a h elpdesk has bee n set u p to track a nd mana ge p rob lem reso lu tion . 5.1 Contacting the Helpdesk Via the Internet T he he lpd es k c a n be acc es s ed fr om th e Ind ig o S ton e w e b s i t e at www .ind ig os to ne .co m . T o e nter the he lpd esk, fo llow th e He lp desk T ick et link in th e Con tac t Us Sec tion. Fi l l in th e var io u s fi e l d s o n the w eb form provided with as much detail as poss ib le. S ub m i t th e en qu ir y a nd a n Ind ig o Ston e r e pres en ta t iv e w i ll c on tac t y o u to ass is t in th e r es o lu t io n o f t h e pr ob lem . A l t e r n a ti v e l y , y o u may w is h to u s e t h e li v e support facility. This is availa ble at www .ind ig os to ne .co m. S i mp l y c lick o n the l iv e s upp or t l i nk an d you c an c h a t t o a he ldesk o per a tor in re a l time . Via email T o c on t ac t t h e he lp desk v ia e ma il , p leas e s e nd a n e ma i l to h el pdes k @ i nd ig os tone .c om . The em ai l s ho ul d c on t ain t he fo l low ing de ta i ls : • • • • • • • • • Cus tomer Na me Company Name T e lep hon e n um ber Pro blem/Issu e (as much de ta il as p ossible) P r ior i t y o f th e iss ue ( hi gh , me di um or low ) B us in es s Im pac t o f t he is s u e Hardwar e O p e r a t i n g S y s te m l e ve l H o me base s o f tw ar e ve r s i on ( a v ai l ab le fr om t h e H e lp pa ne l) Via telephone A h elpdesk ticke t ca n b e ra ise d by te le pho ne dur in g nor ma l work in g ho urs in t h e U K . Th e he lp desk n um ber is + 4 4 ( 0) 19 93 8 490 00 . The in fo r ma t io n c a t ego r i es l is t ed a bo ve w i ll be r eq ues te d to h el p to fu l ly d oc u ment t h e iss ue . © INDIGO STONE INTERNATIONAL LIMITED 12
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