Honda Hr17 E Owners Manual

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Thank you for purchasing a Honda electric rotary mower.
This manual covers the operation and maintenance of the Honda HR17EPA
electric rotary mower. All information in this publication is based on the latest
product information available at the time of printing. American Honda Motor
Co., Inc., reserves the right to make changes at any time without notice and
without incurring any obligation. Honda HRl7EPA mowers meet CPSC blade
safety requirements for walk-behind rotary mowers.
No part of this publication may be reproduced without written permission.
This manual should be considered a permanent part of the mower and should
remain with the mower if it is resold.
READ THIS OWNER’S MANUAL CAREFULLY. Pay special attention to
statements oreceded by the following words:

B

Indicates serious injury or death WILL result if instructions are not followed.

m
Indicates a strong possibility that serious
death may result if instructions are not followed.
CAUTION: Indicates a possibility that equipment
could result if instructions are not followed.

injury or

or property damage

NOTE: Gives helpful information.
Honda rotary mowers are designed to give safe and dependable service if operated according to instructions. Operating this equipment requires special effort on your part to ensure your safety and the safety of others.
0

Careless operation or misuse may cause injury or property damage. Read and understand this Owner’s Manual before operating
the mower.

l

Using this product for a purpose not intended may cause injury or
property damage. Use only for mowing (cutting) grass, and bagging
cut grass when equipped with the grass bag.

If a problem should arise, or if you have any questions about your mower, consult an authorized Honda lawn mower dealer.
@ 1989 American Honda Motor Co., Inc. -All

Rights Reserved

1

CONTENTS
1. SAFETY .............................................

3

2. COMPONENT IDENTIFICATION

6

.........................

3. PRE-OPERATION CHECK ..............................
Blade Inspection ......................................
Air Inlet Inspection .....................................
Grass Bag Inspection ..................................

7
7
8
8

4. OPERATION .........................................
Cutting Height Adjustment ...............................
Grass Bag ...........................................
PowerSource
........................................
Extension Cord ........................................
Power Switch ..........................................

9
9
10
11
11
13

Mowing

Procedure..

...................................

5. MAINTENANCE .......................................
Maintenance Schedule .................................
Air Filter Cleaning .................................
Motor Fan Cleaning ....................................
Blade Replacement ....................................
Grass Bag Cleaning and Replacement .....................
6. STORAGE .............................................
7. TROUBLESHOOTING
8. SPECIFICATIONS

..................................

.....................................

9. WARRANTY SERVICE ..................................

2

14

i ...

17
17
18
19
19
20
21
22
23
24

1. SAFETY
SAFETY LABEL LOCATIONS
Read all safety instructions

before operating th e mower.

n TO AVOID SERIOUS INJURY THAT MAY RESULT FROM THE
ROTATING MOWER BLADE, ELECTRIC SHOCK, OR THROWN
OBJECTS:
- BE SURE THE AREA IS CLEAR OF DFRPIC
- KEEP PEOPLE AND PETS AWAY.
- NEVER REMOVE DISCHARGE
GUARD.
BE SURE GRASS BAG IS
IN PLACE, OR GUARD
IS DOWN,
BEFORE STARTING MOWER,
- DISCONNECT
POWER SOURCE BEFORE SERVICING OR CLEANING.
- TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT EXPOSE TO
WATER REPLACE DAMAGED
CORD IMMEDIATELY.
n READ OWNER’S MANUAL
CAREFULLY BEFORE OPERATING.
--

-... --- -. ---...-.

IDANGERIKEEP HANDS and FEETAWAY11

\

J

UNDERWRITERS LABORAiORlES
STRUCTIONS

(UL) RECOMMENDED SAFETY IN-

.

When servicing, use only identical replacement parts. Replace or repair
damaged cords.

.

Avoid Dangerous Environment-Don’t
cations

.

Don’t Use In Rain.

.

Keep Children Away-All
area.

.

Dress Properly-Do not wear loose clothing or jewelry. They can be
caught in moving parts. Use of rubber gloves and substantial footwear is
recommended when working outdoors.

.

,Use Right Appliance-Do
which it is intended.

.

Warning-To reduce the risk of electric shock, use only with an extension
cord intended for outdoor use.

.

ExtensionCords-To
reduce the risk of disconnection of lawn mower cord
from the extension cord during operation, use the extension cord holder
described in this manual.

.

Avoid Unintentional Starting-Don’t carry plugged-in lawn mower with finger on switch. Be sure switch is off when plugging in.

.

Don’t Abuse Cord-Never carry lawn mower by cord or yank it to disconnect from receptacle. Keep cord from heat, oil, and sharp edges.

.

Don’t Force Lawn Mower-It will do the job better and with less likelihood
of a risk of injury at the rate for,which it was designed.

use appliances in damp or wet lo-

visitors should be kept at a distance from work

not use lawn mower for any job except that for

l

l

l

l

Don’t Overreacf+Keep

proper footing and balance at all times.

Disconnect Lawn Mower-Disconnect
the lawn mower from the power
supply when not in use, before servicing, when changing accessories
such as blades, and the like.
Store Idle Lawn Mower Indoors+When not in use, lawn mower should be
stored indoors in dry, high, or locked-up place-out of reach of children.
Maintain Lawn Mower With Care-Keep cutting edge sharp and clean for
best performance and to reduce the risk of injury. Follow instructions for
lubricating and changing accessories.

5

2. COMPONENT lDENTlFlCATlON

DISCHARGE

GUARD
<

MOTOR

/w/-POWER

SWITCH CORD

COVER

‘GRASS

BAG

SAFETY SHIELD

cumNG

HEIGHT ADJUSTING

LEVERS

Acceptable attachments are limited to the grass bag supplied with this mower
and a UL-listed, outdoor extension cord of adequate gauge (see page 11).

m

The use of any other accessory
increase the risk of injury.

6

or attachment

may

3. PRE-OPERATION CHECK
BLADE INSPECTION

m

To avoid serious injury by the cutting blade,
disconnect
the extension cord
from the mower to prevent accidental starting. Wear heavy gloves
to protect your hands from the
blade.
Rest the mower on its left side, so the
power

switch

will not be in the dirt.

Inspect the blade for signs of wear or
damage.
A dull blade can be sharpened, but a blade that is worn out, bent, cracked, or
otherwise damaged must be replaced. Check that the blade bolt is firmly
tightened.
Blade bolt torque: 3.0 - 3.5 kg-m (21.7 - 25.3 ft-lb).

NORMAL

EXCESSIVELY

WORN

BENT

CRACKED

A worn or damaged blade may break, causing severe
injury if a broken piece is thrown from beneath the mower deck. Always
inspect the blade before mowing.

m

The blade must be kept sharp. When the blade needs sharpening or replacement, take the lawn mower to your authorized Honda lawn mower dealer. Or,
you can remove and install the blade yourself (see page 19).
To reduce the possibility of weakening the blade, or causing imbalance or
poor cutting performance, sharpening should be performed by an authorized
Honda lawn mower dealer.

AIR INLET INSPECTION
Inspect the air inlet, and remove any
accumulated debris from the filter
area. An obstructed air filter may
cause the motor to overheat.
CAUTION: Overheating iill damage the motor.
NOTE: Remove andclean the air filters after every 25 hours of operation
(see page 18). Clean the filters more
frequently if operating conditions are
very dusty.
GRASS BAG INSPECilON
Check the grass bag to be sure it is in
good condition and is not clogged.
A clogged grass bag will not collect
grass properly. When the bag needs
cleaning, wash it with water, and
allow it to dry thoroughly before use;
a wet grass bag will clog quickly.
The grass bag is subject to deterioration and damage under normal use. Inspect the bag, before each use, and replace if necessary. Use only a Honda
replacement bag or equivalent. To obtain the name of your nearest dealer,
contact American Honda Power Equipment Customer Relations Department;
the address and telephone number are given on page 24.
If the mower is operated with a damaged or deteriorated grass bag, objects
picked
up_.by the
, blade may be thrown through the bag material.
_
.m
Objects thrown through the grass bag may cause serious injury. Install a new grass bag when required.
:
8

4. OPERATION
CUTTING HEIGHT ADJUSTMENT

m

If the motor
starts accidentally,
the cutting
blade may cause serious injury.
Disconnect
the extension cord
from the mower to prevent. accidental starting.

Select the correct cutting height. for
your mowing requirements. A height
of 1 l/2 ” to 2” is appropriate for most
lawns during cool weather. A higher
cut is recommended during hot summer months.
Cutting height is adjustable in seven
increments: l/2”, 5/8”, 1‘I, 1 l/2”, 2”,
2 l/2”, and 3”. To adjust, pull each
adjusting lever toward the wheel, and
move it into another notch. Set both
front and rear adjusting levers to the
same cutting height position.

FRONT WHEEL.

ADJUSTING
LEVER

REAR WHEEL
_.

-9

GRASS BAG
If the motor starts accidentally, the cutting blade may
m
cause serious injury. Disconnect the extension cord from the mower to
prevent accidental starting.
The Honda HR17EPA mower can be operated without the grass bag, if you
wish to distribute the grass clippings on the lawn, or with the grass bag
installed to collect the grass clippings.
INSTALLATION

DISCHARGE
_.__.
~..
GUARD

GRASS BAG

1. Raise the discharge guard, and
hook the grass bag onto the
mower as shown.
2. Release the discharge guard.
REMOVAL
1. Raise the discharge guard, grab
the grass bag handle, and
remove the bag.
2. R.elease the discharge guard.
GRASS

10

BAG,

POWER SOURCE
A properly grounded 120 volt outlet, protected by a ground-fault circuit interrupter (GFCI), is recommended.
EXTENSION CORD
SELECTING AN EXTENSION CORD
Use only a UL-listed, outdoor extension cord of adequate gauge (see table
below). Suitable extension cords are available from authorized Honda lawn
mower dealers.
EXTENSION CORD LENGTH

MINIMUM WIRE GAUGE

Up to 50 feet

18 AWG

50 to 100 feet

16 AWG

100 to 150 feet

14AWG

CAUTION: If the extension cord wire gauge is smaller than recommended, the cord may overheat, resulting in damage to the wire insulation and the possibility of a ‘short circuit.
Before each use, inspect your extension cord for damage and deterioration.

11

ADDING A SECOND EXTENSION CORD
If possible, use a single extension
cord of sufficient length for your mowing requirements. If you have only
shorter extension cords, you may
connect them together to extend your
mowing range, if they meet minimum
wire gauge requirements for Jotal
cord length (see table on page 11).
To prevent accidental disconnection
during operation, make a knot,. as
shown, whenconnecting two extension cords together.

ADDITIONAL
EXTENSION
TO MOWER

EXTENi?dON CORD
.FROM POWER
.

CORD

I.

ATTACHING THE EXTENSIPN CORD TO THE MOWER
Attach the extension cord to the cord
holder as shown, then connect the
extensibn cord to .the power switch
cord.:

.

EXTENSION
HOLDER

CORD

/

To avoid unintentional starting,’ do
not hold the motor control lever while
connecting the extension cord.
Remove the extension cord whenever the mower will be u.nattended.
Disconnect electrical cords by grasping the plugs.
CAUTION: Pulling the mower by
the electrical cords, or yanking the
cords to disconnect them, may
damage the cords.

12

POWER SWITCH
EXTENSION

CORD

POWER SWITCH
MOTOR CONTROLS
The power switch is equipped with a safety button which blocks the motor control lever to prevent unintentional starting while handling the mower. The lever
can be pulled to start the motor and blade only while pushing the button.
To start the motor and blade, push
the safety button, and pull the lever
back against the handlebar with your
other hand. Hold the lever against the
handlebar while moinring.
NOTE: It is difficult for the blade to I
attain full speed in tall grass. To ease
starting and to avoid stalling, always
start the motor iri a clear or mowed
area.
Release the lever to stop the motor
and blade.

SAFETY BUTTON

CIRCUIT BREAKER
The circuit breaker in the power switch will trip, and the motor will stop, if the
current through the power switch exceeds 12 amperes.
If the circuit breaker trips, wait at least
one minute to allow the electric motor
to cool, then push the reset button,
and restart the motor.
If the circuit breaker trips repeatedly,
determine and correct the cause of
the problem (refer to TROUBLESHOOTING PROCEDURE on page
22), or take the mower to your Honda
lawn mower dealer.

CIRCUIT BREAKER
RESET BUlTON

13

MOWING PROCEDURE
For your safety and the safety of others, observe the following precautions:
Clear the lawn of sticks, stones, and debris before mowing. Mow only in
cleared areas in daylight, or good artificial light, so objects in the lawn can
be seen and avoided.
Mow only in good weather. Mower operation in rain, or in damp-or wet
conditions, may lead to serious injury or death by electrocution.
Be sure that anyone who operates the mower receives proper instruction. Allowing anyone, especially children, to operate the mower without
proper instruction may result in serious injury.
Keep children and pets away from the area of operation. Supervising the
safety of children and pets while operating the mower is not recommended.
Wear long trousers and appropriate shoes to protect yourself in-the event
that objects are thrown from beneath the mower deck. Don’t operate the’
mower barefoot or wearing sandals. Don’t wear loose fitting clothing that
could be caught by the mower.
The safety shield is for your protection; keep it in place at all times.
The blade is sharp and dangerous; putting your hands or feet under the
mower deck may result in serious injury.
Use the mower only for its intended purpose: mowing (cutting) grass, and
bagging cut grass when equipped with the grass bag. Other use may
cause injury or property damage.

14

Start mowing in the area nearest to your
electrical outlet and move in a back and
forth pattern, working toward the area
farthest from your electrical outlet. This
will help to keep the extension cord out
of your mowing path.
Stop the motor before crossing a gravel
road or driveway; gravel hit by a moving
blade may be thrown from under the
mower deck.
m
Thrown objects can
cause serious injury or property damage. Stop the mower before reaching
a gravel area.
Be careful to avoid running over the extension cord while mowing; the blade
may cut the cord and cause a short circuit and/or create a shock hazard. If you
accidentally cut the extension cord, do
not handle the cord until it has been unplugged from your power outlet receptacle. Replace the damaged cord before
continuing to mow.
B
Operating the mower with a damaged extension cord
may lead to serious injury or death by
electrocution.
Replace
damaged
cords.
When changing direction, slide the extension cord holder to the side that is
nearest to your electrical outlet. Keep
the extension cord toward the electrical
outlet and away from the area that is not
yet mowed.
CAUTION: The cord may become
damaged if it is allowed to wrap
around obstacles or to contact hot or
sharp objects.

‘1

Use extra care when mowing over objects imbedded in the lawn, such as
sprinkler heads, paving, edging, etc. Avoid any objects that project above the
surface of the lawn. Collision may damage the blade and other mower components.
l

A damaged blade may break, causing severe injury if a broken piece
.is.thrown from beneath the mower deck.

l

A damaged mower deck provides less protection
jects and debris.

from thrown ob-

If the blade hits an object, or if the mower starts to vibrate, follow these steps:
1. Stop the motor.
2. Disconnect the extension cord from the power switch cord to be sure the
motor cannot be started.
3. Inspect the mower and blade for damage.
4. Replace any damaged parts before operating the mower.
Keep a firm grip on the handlebar and walk, never run, with the mower. Be very
careful when mowing uneven or rough ground. Mow across slopes, never up
and down. Be very careful when changing the direction of the mower on a
slope. Do not use the mower on a steep slope of more than 20”.

.B

-*

1Y

If the mower trlts or overturns, the blade will be exposed; that will increase the risk of injury from blade contact and from
thrown objects and debris. For your safety, keep all four wheels on the
ground, and be careful not to lose your footlng and your control of the
mower.

1.6

5. MAINTENANCE
Periodic inspection and maintenance, described in the following table, is
necessary to keep the mower in good operating condition and to extend
service life.
.m
If the motor starts accidentally, the cutting blade may
cause serious injury. Disconnect the extension cord from the mower to
prevent accidental starting.
Use only genuine Honda parts or their equivalent for maintenance or repair.
Parts of lower quality may damage the mower.
Maintenance

Schedule

REGULAR SERVICE PERIOD
ITEM

Each
Use

Perform at every
indicated operati
hour level

Blade condition
and blade bolt
tightness

Check

0

Air inlet

Check

0

Grass bag

Check

0

Air filters

Clean

Motor fan

Clean

Motor brushes

Check

’

Every
25 Hrs.
(3)

Every
50 Hrs.
(3)

Every
100 Hrs.
(3)

. (1)
0
. (2)

NOTE:
(1) Service more frequently when used in dusty areas.
(2) The motor brushes should be checked by an authorized Honda lawn
mower dealer, unless, the owner has the proper tools and is mechanically
proficient. Refer to the Honda shop manual.
(3) For professional commercial use, log hours of operation to determine
proper maintenance intervals.

77

AIR FILTER CLEANING
Remove and clean the air filters after every 25 hours of operation. Clean the
filters more frequently if operating conditions are very dusty. Clogged air filters
will cause the motor to overheat.
CAUTION:

Overheating

will damage the motor.

REMOVAL
1. Use a screwdriver to remove the
two screws from the motor cover,
then remove the cover.
2. Remove the two filters from the
cover.
CLEANING
1. Wash the filters in soapy water,
rinse, squeeze, and allow them to
dry thoroughly before installation.
2. Wash or wipe all dirt from the inside of the motor cover.
INSTALLATION
Install in the reverse order of removal, using a screwdriver to securely tighten the two cover screws.
When placing the motor cover on the
mower, be sure the power cord grommet is properly seated in the cover;
this grommet seals the cover to prevent dust from entering.
CAUTION: If dust enters, it will
shorten the service life of the
motor.

78

COVER SCREW (2) \

MOTOR FAN CLEANING
Periodic cleaning is necessary to ensure that the motor cooling fan will operate efficiently. Clean the motor fan area after every 50 hours of operation, or
during preparation for storage after the mowing season, whichever occurs
first.
1. Rest the mower on its left side to protect the power switch.
2. Wipe accumulated dirt and debris from the fan blades and the well in which
the fan operates.

m

To avoid serious injury by the cutting blade, disconnect the extension cord from the mower to prevent accidental starting.
Wear heavy gloves to protect your hands from the blade.
CAUTION: Cleaning with a water hose is not recommended;
could enter the motor and cause corrosion.

water

BLADE REPLACEMENT
Rest the mower on its left side to protect the power switch. Inspect the
blade to determine if replacement is
needed (see page 7).

FAN \

To avoid serious injury by the cutting blade,
disconnect
the extension cord
from the mower to prevent accidental starting. Wear heavy gloves
to protect your hands from the
blade.

/
BLADE

REMOVAL
1. Remove the blade bolt, using a
l/2 inch wrench.

KHMER\
BLiDE
BOLT

HOLDER

2. Remove the blade and washers.

19

INSTALLATION
1. Install the blade, washers, and bolt as shown in the illustration on page 19.
Align the parts so the tabs on the blade holder washer fit into the blade and
blade holder.
2. Tighten the blade bolt with a torque wrench. If you do not have a torque
wrench, have your Honda dealer tighten the blade bolt. Blade bolt
torque: 3.0 - 3.5 kg-m (21.7 - 25.3 ft-lb).
GRASS BAG CLEANING AND REPLACEMENT
A clogged grass bag will not collect grass properly. When the bag needs
cleaning, wash it with water, and allow it to dry thoroughly before use; a wet
grass bag will clog quickly.
The grass bag is subject to wear under normal use. Replace a frayed, torn, or
deteriorated bag with a Honda replacement bag or its equivalent.
To remove the bag from the bag frame, unclip the plastic edges of the bag..
ASSEMBLY
FRAME

1. Insert the bag frame in the bag as
shown.

2. Clip the plastic edges of the bag
onto the.frame as shown.

PLASTIC

20

EDGE

6. STORAGE

m

if the motor starts accidentally, the cutting blade may
cause serious injury. Disconnect the extension cord from the mower to
prevent accidental starting.
PREPARATION FOR STORAGE

l

Clean all exterior surfaces of the mower, and wipe accumulated dirt and
debris from the underside of the mower deck.
CAUTION: Cleaning with a water hose is not recommended;
could enter the motor and cause corrosion.

l

Coat areas that may rust with a light film of oil.

i

Wash the grass bag and allow it to dry thoroughly.

water

m

Stored lawn clippings are a fire hazard. Always
empty the grass bag after use. Dispose of lawn clippings safely.
l

Cover the lawn mower, and place it in a dry, dust-free, secure area, out of
the reach of children.
NOTE: Plastic sheets should not be used as covers; they will trap moisture around the mower, promoting rust and corrosion.

l

Store the extension cord away from heat, oil, and sharp objects.

21

7. TROUBLESHOOTING

m

if the motor starts accidentally, the cutting blade-may
cause serious injury. Disconnect the extension cord from the mower to
prevent accidental starting.
TROUBLESHOOTING

PROCEDURE

PROBLEM

POSSIBLE CAUSE

CORRECTION

Motor stops and/or
does not start.

Extension cord not plugged into a
live outlet.

Plug in or turn outlet on.

Mower circuit breaker tripped.

Determine why the circuit breaker
tripped. The motor may have been
stalled by tall grass or by a clogged
mower deck. Wet grass or an overfilled
grass bag may cause the mower deck
to clog. The house circuit breaker may
trip if the extension cord has a short circuit or is smaller than the recom-

or
House circuit breaker tripped or
fuse is blown.

mended

wire gauge.

Correct

the prob-

lem and reset the circuit breaker.

Cutting performance
is unsatisfactory.

Grass bagging action is unsatisfactory.

Mower vibrates
cessively.

22

ex-

Extension cord is faulty.

Replace extension

Mower has faulty switch or motor.

Take mower
dealer.

Cutting height is not adjusted correctly.

Adjust cutting height.

Grass
bag
clogged.

or

Empty the grass bag, and clean it if
necessary.

Blade is dull, worn, damaged, or
improperly installed.

Check blade condition and installation.
Replace a damaged or worn blade, or
have a dull blade sharpened by a
Honda lawn mower dealer.

Grass
bag
clogged.

Empty the grass bag, and clean it if
necessary.

is

is

overfilled

overfilled

or

cord.

to Honda

lawn mower

Mower deck is clogged.

Clean the underside of the deck. If
clogging is caused by wet grass, wait
for the lawn to dry before mowing.

Blade is damaged, excessively
worn, or improperly installed.

Check blade installation.
Replace
damaged or excessively worn blade.

Blade is loose, bent, or otherwise
damaged.

Replace damaged blade. If the bladeis
OK, check the blade holder and
washer; properly install and tighten. If
the problem persists, take the mower
to a Honda lawn mower dealer.

A

8. SPECIFICATIONS
DIMENSIONS:
Maximum length: 1350 mm (53.15 in)
Maximum width: 470 mm (18.50 in)
Minimum height: 990 mm (38.98 in)
(cutting height adjusted to 112 inch)
Maximum height: 1033 mm (40.67 in)
(cutting height adjusted to 3 in)
WEIGHT: 19.5 kg (43 lb) including grass bag
GRASS BAG CAPACITY: 42Q (11 .l US gal) (1.2 bushels)
CUTTING WIDTH: 417 mm (16.5 in)
CUTTING HEIGHT (adjustable): l/2 in, 5/8 in, 1 in, 1 l/2 in, 2 in, 2 l/2 in, 3 in
MOTOR:
Type:

Double insulated

Rated voltage: 120 V
Rated amperage: 10.0 A
Rated frequency: 60 Hz

23

9. WARRANTY SERVlCE
Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and to us. All’
Honda warranty details are explained in the Distributor’s Limited Warranty.
Normally, any problems concerning the product will be handled by your dealer’s service department. If you have a warranty problem that has not been
handled to your satisfaction, we suggest you take the following action:
.

Discuss your problem with a member of the dealership management.
Often complaints can be quickly,resolved at that level. If the problem has
already been reviewed with the Service Manager, contact the owner of the
dealership or the General Manager.
If your problem still has not been resolved to your satisfaction, contact the
Power Equipment Customer Relations Department of American Honda

l

Motor Co., Inc.

American Honda Motor Co., Inc.
Power Equipment Customer Relations Department
P.O. Box 50
Gardena, California 902474805
Telephone: (213) 604-2400

.’ ’

We will need the following information in order to assist you:
-Your

name, address, and telephone number

-Product
-Date

model and serial number

of purchase

-Dealer

name and address

-Nature

of problem

After reviewing all the facts involved, you will be advised of what action can be
taken. Please bear in mind that your problem will likely be resolved at the dealership, using the dealer’s facilities, equipment, and personnel, so it is very important that your initial contact be with the dealer.
Your purchase of a Honda product.is greatly appreciated by both your dealer
and American Honda Motor Co., Inc. We want to assist you in every way possible to assure your complete satisfaction with your purchase.

24

Current customer service contact information:
United States, Puerto Rico, and U.S. Virgin Islands:
Honda Power Equipment dealership personnel are trained professionals. They should
be able to answer any question you may have. If you encounter a problem that your
dealer does not solve to your satisfaction, please discuss it with the dealership's
management. The Service Manager or General Manager can help. Almost all problems
are solved in this way.
If you are dissatisfied with the decision made by the dealership's management, contact
the Honda Power Equipment Customer Relations Office. You can write:
American Honda Motor Co., Inc.
Power Equipment Division
Customer Relations Office
4900 Marconi Drive
Alpharetta, GA 30005-8847
Or telephone: (770) 497-6400 M-F, 8:30 am - 7:00 pm EST
When you write or call, please provide the following information:
•

Model and serial numbers

•

Name of the dealer who sold the Honda power equipment to you

•

Name and address of the dealer who services your equipment

•

Date of purchase

•

Your name, address, and telephone number

•

A detailed description of the problem



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User Access                     : Print, Copy, Extract, Print high-res
Create Date                     : 2001:02:08 11:38:28Z
Creator                         : Acrobat Capture Server 2.01
Modify Date                     : 2008:08:23 14:46:41-04:00
Page Count                      : 29
Page Mode                       : UseOutlines
Creation Date                   : 2001:02:08 11:38:28Z
Producer                        : Acrobat 4.0 Import Plug-in for Windows
Mod Date                        : 2008:08:23 14:46:41-04:00
Metadata Date                   : 2008:08:23 14:46:41-04:00
Has XFA                         : No
Page Layout                     : SinglePage
EXIF Metadata provided by EXIF.tools

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