Hp All In One Printer 4615 Users Manual Deskjet Ink Advantage 4615/4625 User Guide – ENWW
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2015-02-09
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DESKJET INK ADVANTAGE 4615/4625 User Guide HP Deskjet Ink Advantage 4615 All-in-One series/HP Deskjet Ink Advantage 4625 e-All-in-One series User Guide Copyright information © 2012 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Windows, Windows XP, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. Read and understand all instructions in the documentation that comes with the printer. 2. Observe all warnings and instructions marked on the product. 3. Unplug this product from wall outlets before cleaning. 4. Do not install or use this product near water, or when you are wet. 5. Install the product securely on a stable surface. 6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. 7. If the product does not operate normally, see Solve a problem. 8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel. Accessibility The printer provides a number of features that make it accessible for people with disabilities. Visual The printer software is accessible for those with visual impairments or low vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For those who are color blind, colored buttons and tabs used in the software and on the printer control panel have simple text or icon labels that convey the appropriate action. Mobility For those with mobility impairments, the printer software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by those with limited strength and reach. Support For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's web site at www.hp.com/ accessibility. For accessibility information for Mac OS X, visit the Apple web site at www.apple.com/accessibility. Contents 1 Get started Accessibility................................................................................................................................9 Eco............................................................................................................................................10 Manage Power...................................................................................................................10 Conserve Printing Supplies................................................................................................10 Understand the printer parts.....................................................................................................11 Front view...........................................................................................................................11 Printing supplies area.........................................................................................................12 Back view............................................................................................................................12 Use the printer control panel....................................................................................................13 Overview of buttons and lights...........................................................................................13 Change printer settings......................................................................................................14 Select a mode...............................................................................................................14 Change the mode settings ...........................................................................................14 Change the printer settings..........................................................................................14 HP Digital Solutions..................................................................................................................14 Scan to Computer...............................................................................................................15 HP Digital Fax (Fax to PC and Fax to Mac)........................................................................15 Select print media.....................................................................................................................15 Recommended papers for printing and copying.................................................................15 Recommended papers for photo printing...........................................................................17 Tips for selecting and using media.....................................................................................17 Load an original on the scanner glass......................................................................................18 Load an original in the automatic document feeder (ADF).......................................................19 Load media...............................................................................................................................20 Load standard-size media..................................................................................................20 Load envelopes..................................................................................................................22 Load cards and photo paper...............................................................................................23 Maintain the printer...................................................................................................................25 Clean the scanner glass and lid backing............................................................................25 Clean the exterior ..............................................................................................................26 Clean the ADF....................................................................................................................27 Update the printer.....................................................................................................................29 Turn off the printer....................................................................................................................29 2 Print Print documents........................................................................................................................30 Print documents (Windows)................................................................................................30 Print documents (Mac OS X)..............................................................................................31 Print brochures.........................................................................................................................31 Print brochures (Windows).................................................................................................32 Print brochures (Mac OS X)................................................................................................32 1 Print on envelopes....................................................................................................................32 Print on envelopes (Windows)............................................................................................33 Print on envelopes (Mac OS X)..........................................................................................33 Print photos..............................................................................................................................34 Print photos on photo paper (Windows).............................................................................34 Print photos on photo paper (Mac OS X)...........................................................................34 Print borderless documents or photos .....................................................................................35 Print borderless documents or photos (Windows)..............................................................35 Print borderless documents or photos (Mac OS X)............................................................36 3 Scan Scan an original........................................................................................................................37 Scan to a computer............................................................................................................37 Scan using Webscan (HP Deskjet Ink Advantage 4625 e-All-in-One series)...........................38 Scanning documents as editable text.......................................................................................39 To scan documents as editable text...................................................................................39 Guidelines for scanning documents as editable text..........................................................40 4 Copy Copy documents.......................................................................................................................42 Change copy settings...............................................................................................................42 5 Fax Send a fax................................................................................................................................44 Send a fax using the printer control panel..........................................................................44 Send a fax.....................................................................................................................45 Send a fax using monitor dialing..................................................................................45 Send a fax from memory..............................................................................................46 Schedule a fax to send later.........................................................................................46 Send a fax to multiple recipients...................................................................................48 Send a fax from the computer............................................................................................48 Send a fax manually from a phone.....................................................................................49 Receive a fax............................................................................................................................50 Receive a fax manually......................................................................................................50 Set up backup fax...............................................................................................................51 Reprint received faxes from memory..................................................................................52 Poll to receive a fax............................................................................................................52 Forward faxes to another number......................................................................................52 Set the paper size for received faxes.................................................................................53 Set automatic reduction for incoming faxes........................................................................53 Block unwanted fax numbers.............................................................................................54 Add numbers to the junk fax list...................................................................................54 Remove numbers from the junk fax list........................................................................55 Print a Junk List............................................................................................................55 Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)..........55 Fax to PC and Fax to Mac requirements......................................................................56 Activate Fax to PC and Fax to Mac..............................................................................56 Modify Fax to PC and Fax to Mac settings...................................................................56 2 Contents Set up speed-dial entries..........................................................................................................57 Set up and change Quick Contact entries..........................................................................58 Set up and change Quick Contact group entries................................................................58 Delete Quick Contact entries..............................................................................................59 Print a list of speed-dial entries..........................................................................................59 Change fax settings..................................................................................................................59 Configure the fax header....................................................................................................60 Set the answer mode (Auto answer)..................................................................................60 Set the number of rings before answering..........................................................................60 Change the answer ring pattern for distinctive ring............................................................61 Set the dial type..................................................................................................................62 Set the redial options..........................................................................................................62 Set the fax speed................................................................................................................63 Set the fax sound volume...................................................................................................63 Set the Error Correction Mode............................................................................................63 Fax and digital phone services.................................................................................................64 Fax over Internet Protocol........................................................................................................64 Clear the fax log.......................................................................................................................65 View the Call History.................................................................................................................65 Use reports...............................................................................................................................65 Print fax confirmation reports..............................................................................................66 Print fax error reports..........................................................................................................67 Print and view the fax log...................................................................................................67 Print the details of the last fax transaction..........................................................................67 Print a Caller ID Report.......................................................................................................67 Print a T30 fax trace report.................................................................................................68 6 HP ePrint Set up HP ePrint.......................................................................................................................69 Set up HP ePrint using the HP printer software ................................................................69 Set up HP ePrint using the printer’s control panel..............................................................70 Set up HP ePrint using the embedded web server.............................................................70 Use HP ePrint...........................................................................................................................71 Print using HP ePrint..........................................................................................................71 Find the printer’s email address.........................................................................................71 Turn off HP ePrint...............................................................................................................72 Remove Web Services.............................................................................................................72 7 Work with ink cartridges Information on ink cartridges and the printhead.......................................................................73 Check the estimated ink levels.................................................................................................74 Replace the ink cartridges........................................................................................................74 Store printing supplies..............................................................................................................76 Usage information collection....................................................................................................77 3 8 4 Solve a problem HP support................................................................................................................................78 Obtain electronic support....................................................................................................79 HP support by phone..........................................................................................................79 Before you call..............................................................................................................80 Phone support period...................................................................................................80 Telephone support numbers.........................................................................................80 After the phone support period.....................................................................................82 General troubleshooting tips and resources.............................................................................82 Solve printer problems..............................................................................................................82 The printer shuts down unexpectedly.................................................................................83 The printer is making some unexpected noises.................................................................83 Alignment fails....................................................................................................................83 The printer is not responding (nothing prints).....................................................................83 The printer prints slowly......................................................................................................84 Blank or partial page printed...............................................................................................85 Something on the page is missing or incorrect...................................................................85 Placement of the text or graphics is wrong.........................................................................86 Print quality troubleshooting.....................................................................................................87 Solve paper-feed problems......................................................................................................89 Solve copy problems................................................................................................................91 No copy came out...............................................................................................................91 Copies are blank.................................................................................................................91 Size is reduced...................................................................................................................91 Copy quality is poor ...........................................................................................................92 The printer prints half a page, then ejects the paper..........................................................93 Paper mismatch..................................................................................................................93 Solve scan problems................................................................................................................93 Scanner did nothing............................................................................................................94 Scan takes too long............................................................................................................94 Part of the document did not scan or text is missing..........................................................94 Text cannot be edited.........................................................................................................95 Error messages appear......................................................................................................96 Scanned image quality is poor...........................................................................................96 Scan defects are apparent.................................................................................................97 Solve fax problems...................................................................................................................98 The fax test failed...............................................................................................................98 Solve problems using HP ePrint and HP websites.................................................................111 Solve problems using HP ePrint (HP Deskjet Ink Advantage 4625 e-All-in-One series)..111 Solve problems using HP websites..................................................................................112 Contents Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series)....................112 Basic wireless troubleshooting.........................................................................................113 Advanced wireless troubleshooting..................................................................................113 Step 1: Make sure your computer is connected to your network................................114 Step 2: Make sure that the printer is connected to your network...............................114 Step 3: Check to see if the firewall software is blocking communication....................115 Step 4: Make sure the printer is online and ready......................................................116 Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only).................................................................................................116 Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN)................................................................................................117 After resolving the problems ......................................................................................117 Configure your firewall software to work with the printer........................................................118 Solve printer management problems (HP Deskjet Ink Advantage 4625 e-All-in-One series).....................................................................................................................................119 Embedded web server cannot be opened........................................................................119 Troubleshoot installation issues.............................................................................................120 Hardware installation suggestions....................................................................................120 HP software installation suggestions................................................................................121 Solve network problems (HP Deskjet Ink Advantage 4625 e-All-in-One series)..............121 Understand the Printer Status Report....................................................................................122 Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-inOne series).............................................................................................................................123 Uninstall and reinstall the HP software...................................................................................125 Printhead maintenance...........................................................................................................126 Clean the printhead..........................................................................................................126 Align the printhead............................................................................................................127 Print and evaluate a print quality report............................................................................128 To print a print quality report.......................................................................................128 To evaluate the Print Quality Diagnostic Page...........................................................129 Clear jams...............................................................................................................................134 Clear paper jams..............................................................................................................134 Avoid paper jams..............................................................................................................136 A Technical information Warranty information..............................................................................................................138 Hewlett-Packard limited warranty statement....................................................................139 Ink cartridge warranty information....................................................................................140 5 Printer specifications..............................................................................................................141 Physical specifications......................................................................................................141 Product features and capacities.......................................................................................141 Processor and memory specifications..............................................................................142 System requirements........................................................................................................142 Network protocol specifications........................................................................................142 Embedded web server specifications...............................................................................142 Media specifications.........................................................................................................143 Understand specifications for supported media.........................................................143 Set minimum margins.................................................................................................145 Print specifications............................................................................................................146 Copy specifications...........................................................................................................146 Fax specifications.............................................................................................................146 Scan specifications...........................................................................................................147 HP ePrint specifications (HP Deskjet Ink Advantage 4625 e-All-in-One series)..............147 HP website specifications.................................................................................................147 Environmental specifications............................................................................................148 Electrical specifications....................................................................................................148 Acoustic emission specifications......................................................................................148 Regulatory information...........................................................................................................149 Regulatory Model Number................................................................................................149 FCC statement..................................................................................................................150 Notice to users in Korea...................................................................................................150 VCCI (Class B) compliance statement for users in Japan................................................150 Notice to users in Japan about the power cord................................................................151 Noise emission statement for Germany...........................................................................151 Gloss of housing of peripheral devices for Germany........................................................151 Notice to users of the U.S. telephone network: FCC requirements..................................152 Notice to users of the Canadian telephone network.........................................................153 Notice to users of the German telephone network...........................................................153 Notice to users in the European Economic Area..............................................................154 Australia wired fax statement...........................................................................................154 European Union Regulatory Notice..................................................................................154 Regulatory information for wireless products...................................................................155 Exposure to radio frequency radiation........................................................................156 Notice to users in Brazil..............................................................................................156 Notice to users in Canada..........................................................................................156 Notice to users in Taiwan...........................................................................................157 6 Contents Environmental product stewardship program.........................................................................158 Paper use.........................................................................................................................158 Plastics.............................................................................................................................158 Material safety data sheets...............................................................................................158 Recycling program............................................................................................................158 HP inkjet supplies recycling program...............................................................................158 Disposal of waste equipment by users in private households in the European Union.....159 Power consumption..........................................................................................................160 Chemical Substances.......................................................................................................160 Battery information...........................................................................................................160 Battery disposal in Taiwan..........................................................................................160 Attention California users...........................................................................................160 Battery disposal in Netherlands..................................................................................161 EU battery directive..........................................................................................................162 RoHS notices (China only)...............................................................................................163 RoHS notices (Ukraine only)............................................................................................163 Third-party licenses................................................................................................................164 B HP supplies and accessories Order printing supplies online.................................................................................................172 Supplies..................................................................................................................................172 Ink cartridges....................................................................................................................172 HP media..........................................................................................................................173 C Additional fax setup Set up faxing (parallel phone systems)..................................................................................174 Select the correct fax setup for your home or office.........................................................175 Case A: Separate fax line (no voice calls received).........................................................177 Case B: Set up the printer with DSL.................................................................................178 Case C: Set up the printer with a PBX phone system or an ISDN line.............................179 Case D: Fax with a distinctive ring service on the same line............................................180 Case E: Shared voice/fax line..........................................................................................181 Case F: Shared voice/fax line with voice mail..................................................................182 Case G: Fax line shared with computer modem (no voice calls received).......................183 Set up the printer with a computer dial-up modem.....................................................184 Set up the printer with a computer DSL/ADSL modem..............................................185 Case H: Shared voice/fax line with computer modem......................................................186 Shared voice/fax with computer dial-up modem.........................................................186 Shared voice/fax with computer DSL/ADSL modem..................................................188 Case I: Shared voice/fax line with answering machine....................................................190 Case J: Shared voice/fax line with computer modem and answering machine................191 Shared voice/fax line with computer dial-up modem and answering machine...........191 Shared voice/fax line with computer DSL/ADSL modem and answering machine....193 Case K: Shared voice/fax line with computer dial-up modem and voice mail..................195 Serial-type fax setup...............................................................................................................196 Test fax setup.........................................................................................................................197 7 D Network setup (HP Deskjet Ink Advantage 4625 e-All-in-One series) Set up the printer for wireless communication........................................................................198 Before you begin..............................................................................................................198 Set up the printer on your wireless network.....................................................................199 Set up the printer using the HP printer software (Recommended)...................................199 Set up the printer using WiFi Protected Setup (WPS)......................................................199 To connect the printer using the Push Button Method...............................................199 To connect the printer using the PIN Method.............................................................200 Set up the printer using the embedded web server (EWS)..............................................200 Change the connection type.............................................................................................200 Test the wireless connection............................................................................................201 Guidelines for ensuring wireless network security............................................................201 Overview of security settings......................................................................................201 Add hardware addresses to a wireless router (MAC filtering)....................................201 Other wireless security guidelines..............................................................................202 Guidelines for reducing interference on a wireless network.............................................202 Change basic network settings...............................................................................................202 View and print network settings........................................................................................203 Turn the wireless radio on and off....................................................................................203 Change advanced network settings.......................................................................................203 View IP settings................................................................................................................203 Change IP settings...........................................................................................................203 Reset network settings.....................................................................................................204 E Printer management tools Toolbox (Windows).................................................................................................................205 HP Utility (Mac OS X).............................................................................................................205 Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series)......................205 About cookies...................................................................................................................206 To open the embedded web server..................................................................................206 Index............................................................................................................................................216 8 1 Get started This guide provides details about how to use the printer and how to resolve problems. • • • • • • • • • • • • Accessibility Eco Understand the printer parts Use the printer control panel HP Digital Solutions Select print media Load an original on the scanner glass Load an original in the automatic document feeder (ADF) Load media Maintain the printer Update the printer Turn off the printer NOTE: If you are using the printer with a computer running Windows XP Starter Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features might not be available. For more information, see System requirements. Accessibility The printer provides a number of features that make it accessible for people with disabilities. Visual The HP software provided with the printer is accessible for those with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For those who are color blind, colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action. Mobility For those with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by those with limited strength and reach. Support For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's web site at www.hp.com/accessibility. For accessibility information for Mac OS X, visit the Apple web site at www.apple.com/ accessibility. Get started 9 Chapter 1 Eco Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see Environmental product stewardship program. HP is committed to helping customers reduce their environmental footprint. HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices. For more information about HP's environmental initiatives, visit www.hp.com/hpinfo/ globalcitizenship/environment/. Manage Power To conserve electricity, the printer comes with the following features: Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. To change the time to Sleep mode 1. From the Home screen on the printer control panel, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Preferences, select Sleep, and then select the desired option. Schedule On and Off Use the printer's Schedule On and Off feature, and then select the days and time you want the printer to turn on and turn off automatically. For example, you can schedule the printer to turn on at 8 a.m. and turn off at 8 p.m. from Monday to Friday. In this way, you will save energy during the night and weekends. To configure the printer's Schedule On and Off feature 1. From the Home screen on the printer control panel, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Schedule On/Off, and then set the time to turn on and off the printer. Conserve Printing Supplies To conserve printing supplies such as ink and paper, try the following: • • • 10 Change the print mode to a draft setting. Draft setting uses less ink. Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges. Reduce paper usage by printing on both sides of the paper. You can first print just the odd pages, flip the pages over, and then print just the even pages. Get started Understand the printer parts This section contains the following topics: • • • Front view Printing supplies area Back view Front view 10 9 8 1 7 2 6 3 4 5 1 Automatic document feeder (ADF) 2 Scanner glass 3 Output tray 4 Output tray extension 5 Input tray 6 Power button 7 Control panel display 8 Control panel 9 Document feeder tray 10 Width guides Understand the printer parts 11 Chapter 1 Printing supplies area 3 2 1 1 Ink cartridge access door 2 Ink cartridges 3 Printhead Back view 1 2 3 4 12 1 Fax port (2-EXT) 2 Fax port (1-LINE ) 3 Universal serial bus (USB) port 4 Power input Get started Use the printer control panel This section contains the following topics: • • Overview of buttons and lights Change printer settings Overview of buttons and lights The following diagrams and related tables provide a quick reference to the printer control panel features. 2 1 3 9 8 1 2 abc 3 def 6 mno 4 ghi 5 7 pqrs 8 tuv 9 wxyz * 0 # @ jkl _ ? 7 6 5 4 Label Name and Description 1 Home button: Returns to the home screen from any other screen. 2 Control panel display: Shows the menu options. 3 Keypad: Use the keypad to enter numbers and text. 4 Help button: From the Home screen, pressing this button opens the Help menu. When viewing screens other than the Home screen, pressing the Help button provides help applicable to the current screen. 5 Setup button: From the Home screen, pressing this button opens the Setup menu for generating reports and other maintenance settings. From the Copy, Fax, or Scan menus, pressing this button opens available settings. 6 HP ePrint button: Opens the HP ePrint menu. For more information, see HP ePrint. This button is only available on the HP Deskjet Ink Advantage 4625 e-All-in-One series. 7 Wireless button: Press this button to view or print the Wireless Summary or to access Setup options and the Network Menu. This button is only available on the HP Deskjet Ink Advantage 4625 e-All-in-One series. 8 Cancel button: Stops a job, exits a menu, or exits settings. 9 Back button: Returns to the previous menu. Use the printer control panel 13 Chapter 1 Change printer settings Use the control panel to change the printer mode and settings, print reports, or get help for the printer. TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer. For more information about these tools, see Printer management tools. This section contains the following topics: • • • Select a mode Change the mode settings Change the printer settings Select a mode The Home screen of the control panel display shows the available modes for the printer, such as Copy, Fax, and Scan. To select a mode, press the button to the right of the mode that you want to use. Follow the prompts on the control panel display to complete the job. The control panel display returns to the Home screen when the job is finished. (Home) button on the printer control panel to return to To change modes, press the the Home screen, and then press the button to the right of the mode that you want to use. Change the mode settings 1. After selecting a mode, press the (Setup) button to scroll through the available settings, and then select the setting you want to change. 2. Follow the prompts on the display to change the settings. NOTE: Press the (Back) button to return to the previous menu. Change the printer settings To change the printer settings or print reports, use the options available in the Setup menu: 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right side of the display, scroll through and select the desired settings or options. NOTE: Press the (Back) button to return to the previous menu. HP Digital Solutions The printer includes a collection of digital solutions that can help you simplify and streamline your work. 14 Get started This section contains the following topics: • • Scan to Computer HP Digital Fax (Fax to PC and Fax to Mac) Scan to Computer You can simply walk up to the printer, press a button on the control panel, and scan documents directly to a computer. You can then attach the scanned documents to your email and share them with your business partners. For more information, see Scan. HP Digital Fax (Fax to PC and Fax to Mac) Never lose important faxes misplaced within a stack of paper pages again! Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes easily and eliminate the hassle of dealing with bulky paper files. In addition, you can turn off fax printing altogether, saving money on paper and ink, and reducing paper consumption and waste. For more information, see Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac). Select print media The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP web site at www.hp.com for more information about HP media. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers. This section contains the following topics: • • • Recommended papers for printing and copying Recommended papers for photo printing Tips for selecting and using media Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Select print media 15 Chapter 1 Depending on your country/region, some of these papers might not be available. HP Brochure Paper HP Professional Paper HP Premium Presentation Paper HP Professional Paper These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice for producing professional quality marketing materials such as brochures and mailers, as well as business graphics for report covers and calendars. These papers are heavy two-sided matte papers perfect for presentation, proposals, reports, and newsletters. They are heavyweight for an impressive look and feel. HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no showthrough, which makes it ideal for newsletters, reports, and flyers. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. HP Printing Paper HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. HP Office Paper HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos and other everyday documents. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. HP Office Recycled Paper HP Office Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber. It features ColorLok Technology for less smearing, bolder blacksm and vivid colors. HP Premium Plus Photo Paper HP’s best photo paper is heavyweight for producing professional quality photos. Features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or softgloss (satin matte). It is acid-free for longer lasting documents. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch), and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents. HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos. To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services, and select Ink, toner & paper. NOTE: At this time, some portions of the HP web site are available in English only. 16 Get started Recommended papers for photo printing For the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Premium Plus Photo Paper HP’s best photo paper is heavyweight for producing professional quality photos. Features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or softgloss (satin matte). It is acid-free for longer lasting documents. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13x18 cm (5 x7 inch), and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents. HP Everyday Photo Paper Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting documents. HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share. To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products & Services and select Ink, toner & paper. NOTE: At this time, some portions of the HP web site are available in English only. Tips for selecting and using media For the best results, observe the following guidelines. • • • Always use media that conforms to the printer specifications. For more information, see Media specifications. Load only one type of media at a time into a tray or ADF. When loading the trays and ADF, make sure the media is loaded correctly. For more information, see Load media or Load an original in the automatic document feeder (ADF). Select print media 17 Chapter 1 • • Do not overload the tray or ADF. For more information, see Load media or Load an original in the automatic document feeder (ADF). To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays or ADF: ◦ Multipart forms ◦ Media that is damaged, curled, or wrinkled ◦ Media with cutouts or perforations ◦ Media that is heavily textured, embossed, or does not accept ink well ◦ Media that is too lightweight or stretches easily ◦ Media that contains staples or clips NOTE: To scan, copy, or fax documents that contain pages that do not conform to these guidelines, use the scanner glass. For more information, see Load an original on the scanner glass. Load an original on the scanner glass You can copy, scan, or fax originals by loading them on the scanner glass. NOTE: Many of the special features do not work correctly if the glass and lid backing are not clean. For more information, see Maintain the printer. NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer. To load an original on the scanner glass Use these steps to load an original on the scanner glass. 1. Lift the scanner lid. 2. Load your original print-side down. TIP: For more help on loading an original, refer to the engraved guides along the edge of the glass. 18 Get started 3. Close the lid. Load an original in the automatic document feeder (ADF) You can copy, scan, or fax a document by placing it in the ADF. CAUTION: Do not load photos in the ADF; this might damage your photos. Use only media that is supported by the printer. For more information, see Tips for selecting and using media. NOTE: Only single-sided documents can be scanned, copied, or faxed using the ADF. The ADF does not support double-sided documents. NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the ADF. You must load your originals on the glass. To load an original in the ADF Use these steps to load a document in the ADF. 1. Load your original print-side up into the ADF. a. If you are loading an original printed in portrait orientation, place the pages so that the top edge of the document goes in first. If you are loading an original printed in landscape orientation, place the pages so that the left edge of the document goes in first. b. Slide the media into the ADF until you hear a tone or see a message on the display indicating that the loaded pages were detected. TIP: For more help on loading originals in the ADF, refer to the diagram engraved in the document feeder tray. Load an original in the automatic document feeder (ADF) 19 Chapter 1 2. Slide the width guides inward until they stop at the left and right edges of the media. Load media This section provides instructions for loading media into the printer. • • • Load standard-size media Load envelopes Load cards and photo paper NOTE: Printing on custom-size media is not supported by this printer. Load standard-size media To load standard-size media Use these instructions to load standard media. 1. Pull out the input tray as far as possible. 2. Slide the paper width guide out as far as possible. 20 Get started 3. Insert the media print-side down in the tray. Make sure the stack of media is inserted as far inside the printer as possible and does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray until they touch the edge of the stack of media. 5. Push in the input tray until it snaps into place. 6. Pull out the tray extender. Load media 21 Chapter 1 Load envelopes To load envelopes Use these instructions to load an envelope. 1. Pull out the input tray as far as possible. 2. Slide out the paper width guides in the input tray as far as possible. 3. Insert the envelopes print-side down and load according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load envelopes while the printer is printing. 4. Slide the media guides in the tray until they touch the edge of the stack of envelopes. 5. Push in the input tray until it snaps into place. 22 Get started 6. Pull out the tray extender. Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Pull out the input tray as far as possible. 2. Slide out the paper width guide in the input tray as far as possible. Load media 23 Chapter 1 3. Insert the media print-side down in the tray. Make sure the stack of media is inserted as far inside the printer as possible and does not exceed the line marking in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer. NOTE: Do not load paper while the printer is printing. 4. Slide the media guides in the tray until they touch the edge of the stack of media. 5. Push in the input tray until it snaps into place. 6. Pull out the tray extender. 24 Get started Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary. • • • Clean the scanner glass and lid backing Clean the exterior Clean the ADF Clean the scanner glass and lid backing Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size. To clean the scanner glass and lid backing 1. Turn off the printer. For more information, see Turn off the printer. 2. Lift the scanner lid. Maintain the printer 25 Chapter 1 3. Clean the glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. 1 2 1 Lid backing 2 Scanner glass CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass. CAUTION: Do not spray the glass cleaner directly on the glass. If too much glass cleaner is applied, the cleaner could leak under the glass and damage the scanner. 4. Dry the glass and lid backing with a dry, soft, lint-free cloth. 5. Close the scanner lid, and turn on the printer. Clean the exterior WARNING! Before cleaning the printer, turn the printer off by pressing the (Power) button, and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel. 26 Get started Clean the ADF If the ADF picks up multiple pages or if it does not pick up plain paper, you can clean the ADF. To clean the ADF 1. Turn off the printer. For more information, see Turn off the printer. 2. Remove all originals from the ADF. 3. Lift the ADF cover. 4. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. 5. Use the damp cloth to wipe any residue off the rollers or separator pad. NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. Maintain the printer 27 Chapter 1 2 3 1 1 ADF cover 2 Rollers 3 Separator pad 6. Close the cover of the ADF. 7. Lift the scanner lid. 28 Get started 8. Wipe the ADF bar and glass strip. 1 2 1 ADF bar 2 Glass strip 9. Close the scanner lid, and turn on the printer. Update the printer HP is always working to improve the performance of its printers and bring you the latest features. If the printer is connected to a network and Web Services has been enabled, you can check for and install printer updates. To update the printer, complete the following steps: 1. On the printer control panel, press the (ePrint) button, press the (Setup) button, and then press the button to the right of Printer Update. 2. Press the button to the right of Check for Update Now, and then follow the instructions on the display. To enable the printer to automatically check for updates: 1. On the printer control panel, press the (ePrint) button, and then press the (Setup) button. 2. Using the buttons on the right, select Printer Update, select Auto Update: Off, and then select On. Turn off the printer Turn the printer off by pressing the (Power) button located on the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the ink cartridges, and print quality issues. Turn off the printer 29 2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media. Choose a print job to continue: Print documents Print brochures Print on envelopes Print photos Print borderless documents or photos NOTE: Printing on custom-size media is not supported by this printer. Print documents Follow the instructions for your operating system. • • Print documents (Windows) Print documents (Mac OS X) TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see HP ePrint. Print documents (Windows) 1. Load paper in the tray. For more information, see Load media. 2. On the File menu in your software application, click Print. 3. Make sure the printer you want to use is selected. 30 Print 4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced button, and then change the Print in Grayscale option. NOTE: If you want to print a black and white document using black ink only, click the Advanced button. From the Print in Grayscale drop-down menu select Black Ink Only, then click the OK button. 6. Click OK. 7. Click Print or OK to begin printing. Print documents (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. 3. 4. 5. 6. b. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select the paper size from the Paper Size pop-up menu, and then click OK. From the File menu in your software application, click Print. Make sure the printer you want to use is selected. Select the paper size from the Paper Size pop-up menu (if available). Change the print settings for the option provided in the pop-up menus, as appropriate for your project. NOTE: If you do not see any options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 7. Click Print to begin printing. Print brochures Follow the instructions for your operating system. • • Print brochures (Windows) Print brochures (Mac OS X) TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see HP ePrint. Print brochures 31 Chapter 2 Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and white, click the Advanced button, and then change the Print in Grayscale option. 6. Click OK. 7. Click Print or OK to begin printing. Print brochures (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. 3. 4. 5. 6. b. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select the paper size from the Paper Size pop-up menu, and then click OK. From the File menu in your software application, click Print. Make sure the printer you want to use is selected. Select the paper size from the Paper Size pop-up menu (if available). Click Paper Type/Quality from the pop-up menu, and then select the following settings: • Paper Type: The appropriate brochure paper type • Quality: Normal or Best NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 7. Select any other print settings that you want, and then click Print to begin printing. Print on envelopes Avoid envelopes with the following characteristics: • • 32 Print Very slick finish Self-stick adhesives, clasps, or windows • • Thick, irregular, or curled edges Areas that are wrinkled, torn, or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system. • • Print on envelopes (Windows) Print on envelopes (Mac OS X) Print on envelopes (Windows) 1. 2. 3. 4. Load envelopes print-side down in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. On the Layout tab, change the orientation to Landscape. 6. Click Paper/Quality, and then select the appropriate envelope type from the Paper Size drop-down list. TIP: You can change more options for the print job by using the features available on the other tabs in the dialog box. 7. Click OK, and then click Print or OK to begin printing. Print on envelopes (Mac OS X) 1. Load envelopes in the tray. For more information, see Load media. 2. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. 3. 4. 5. 6. b. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select the appropriate envelope size from the Paper Size pop-up menu, and then click OK. From the File menu in your software application, click Print. Make sure the printer you want to use is selected. Select the appropriate envelope size in the Paper Size pop-up menu (if available). Select the Orientation option. NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 7. Select any other print settings that you want, and then click Print to begin printing. Print on envelopes 33 Chapter 2 Print photos Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be flat before printing. Follow the instructions for your operating system. • • Print photos on photo paper (Windows) Print photos on photo paper (Mac OS X) TIP: This printer includes HP ePrint, a free service from HP that allows you to print documents on your HP ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For more information, see HP ePrint. Print photos on photo paper (Windows) 1. 2. 3. 4. 5. 6. 7. 8. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the option that opens the printer Properties dialog box. Depending on your software application, this option might be called Properties, Options, Printer Setup, Printer, or Preferences. On the Paper/Quality tab, select the appropriate photo paper type from the Media drop-down menu. Click Advanced, and then select Best or Maximum DPI from the Output Quality drop-down menu. To print the photo in black and white, click the Grayscale drop-down menu, and then select the following option: High-Quality Grayscale: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray. Click OK, and then click Print or OK to begin printing. Print photos on photo paper (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. b. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select the paper size from the Paper Size pop-up menu, and then click OK. 3. From the File menu in your software application, click Print. 4. Make sure the printer you want to use is selected. 5. Select the appropriate paper size from the Paper Size pop-up menu (if available). 34 Print 6. Click Paper Type/Quality from the pop-up menu, and then select the following settings: • Paper Type: The appropriate photo paper type • Quality: Best or Maximum dpi NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 7. If necessary, change the photo and color options: a. Click the disclosure triangle beside Color Options and select the appropriate Photo Fix options: • Off: Applies no automatic adjustments to the image. • On: Automatically focuses the image; moderately adjusts image sharpness. b. To print the photo in black and white, click Grayscale from the Color pop-up menu, and then select the following option: High Quality: Uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray. 8. Select any other print settings that you want, and then click Print to begin printing. Print borderless documents or photos Borderless printing lets you print to the edges of certain photo media types and a range of standard media sizes. NOTE: Before printing a borderless document, open the file in a software application and assign the image size. Make sure the size corresponds to the media size on which you are printing the image. NOTE: Not all applications support borderless printing. Follow the instructions for your operating system. • • Print borderless documents or photos (Windows) Print borderless documents or photos (Mac OS X) Print borderless documents or photos (Windows) 1. 2. 3. 4. 5. 6. 7. 8. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. Click the Paper/Quality tab, and then click the Advanced button. In the Borderless Printing option, click Print Borderless, and then click the OK button. In the Media drop-down list, select the appropriate paper type. Click OK, and then click Print or OK to begin printing. Print borderless documents or photos 35 Chapter 2 Print borderless documents or photos (Mac OS X) 1. Load paper in the tray. For more information, see Load media. 2. Select a borderless paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. 3. 4. 5. 6. b. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select an available borderless paper size from the Paper Size pop-up menu, and then click OK. From the File menu in your software application, click Print. Make sure the printer you want to use is selected. Select the paper size from the Paper Size pop-up menu (if available). Click Paper Type/Quality from the pop-up menu, and then select the following settings: • Paper Type: The appropriate paper type • Quality: Best or Maximum dpi NOTE: If you do not see these options, click the disclosure triangle next to the Printer pop-up menu or click Show Details. 7. Make sure the Print Borderless check box is selected. 8. If necessary, click the disclosure triangle beside Color Options and select the appropriate Photo Fix options: • Off: Applies no automatic adjustments to the image. • On: Automatically focuses the image; moderately adjusts image sharpness. 9. Select any other print settings that you want, and then click Print to begin printing. 36 Print 3 Scan You can use the printer’s control panel to scan documents, photos, and other originals and send them to a variety of destinations, such as a folder on a computer. You can also scan these originals from your computer using either the HP software provided with the printer or TWAIN-compliant or WIA-compliant programs. When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. NOTE: The HP scanning software does not support TWAIN and WIA scanning on computers running Mac OS X. NOTE: Some scan functions are only available after you install the HP software. If you have problems scanning documents, see Solve scan problems. This section contains the following topics: • • • Scan an original Scan using Webscan (HP Deskjet Ink Advantage 4625 e-All-in-One series) Scanning documents as editable text Scan an original This section contains the following topics: NOTE: Your printer and computer must be connected and turned on. NOTE: If you are scanning an original from the printer control panel or from your computer using the HP printer software, the HP software provided with the printer must be installed on your computer prior to scanning. In addition, on Windows computers, the HP software must be running prior to scanning. NOTE: If you are scanning a borderless original, load the original on the scanner glass, not the ADF. • Scan to a computer Scan to a computer To scan an original to a computer from the printer control panel 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Press the button to the right of Scan, and then select the computer to which you want to scan. 3. Make changes to scan options, if needed. 4. Press the button to the right of Start Scan. Scan 37 Chapter 3 To scan an original from HP printer software 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. On the computer, open the HP scanning software: • Windows: From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. • Mac OS X: Double-click the HP Scan 3 icon. This icon is located in the Hewlett-Packard folder that is in the Applications folder at the top level of the hard disk. 3. Select a scan shortcut. Make changes to the scan settings, if needed. 4. To start the scan, click Scan. NOTE: Use the HP software to scan documents into editable text, a format that allows you to search, copy, paste, and edit within the scanned document. Use this format to edit letters, newspaper clippings, and many other documents. For more information, see Scanning documents as editable text. Scan using Webscan (HP Deskjet Ink Advantage 4625 eAll-in-One series) Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser. This feature is available even if you did not install the printer software on your computer. NOTE: If you are unable to open Webscan in the EWS, your network administrator might have turned it off. For more information, contact your network administrator or the person who set up your network. For more information, see Embedded web server (HP Deskjet Ink Advantage 4625 eAll-in-One series). To scan using Webscan 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Open the embedded web server. For more information, see Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series). 3. Click the Scan tab, click Webscan in the left pane, change any settings, and then click Start Scan. TIP: To scan documents as editable text, you must install the HP software included with the printer. For more information, see Scanning documents as editable text. 38 Scan Scanning documents as editable text When scanning documents, you can use the HP software to scan documents into a format that you can search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents. This section contains the following topics: • • To scan documents as editable text Guidelines for scanning documents as editable text To scan documents as editable text Use the following guidelines for scanning documents as editable text. Follow the instructions for your operating system. Windows 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select HP Scan. 3. Select the type of editable text you want to use in the scan: I want to... Follow these steps Extract just the text, without any of the formatting of the original Select the Save as Editable Text (OCR) shortcut from the list, and then select Text (.txt) from the File Type drop-down menu. Extract the text, as well as some of the formatting of the original Select the Save as Editable Text (OCR) shortcut from the list, and then select Rich Text (.rtf) from the File Type drop-down menu. Or Select the Save as PDF shortcut from the list, and then select Searchable PDF (.pdf) from the File Type drop-down menu. 4. To start the scan, click Scan, and then follow the onscreen instructions. Mac OS X 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. Double-click the HP Scan 3 icon. This icon is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. 3. From the HP Scan menu, click Preferences. 4. Select the Documents preset from the Presets pop-up menu. 5. To start the scan, click Scan. Scanning documents as editable text 39 Chapter 3 6. After the scan is complete, click the Save button in the HP Scan toolbar 7. Select the type of editable text you want to use in the scan: I want to... Follow these steps Extract just the text, without any of the formatting of the original Select TXT from the Format pop-up menu. Extract the text, as well as some of the formatting of the original Select RTF or PDF-Searchable from the Format pop-up menu. 8. Click Save. Guidelines for scanning documents as editable text To ensure that the software can convert your documents successfully, do the following: • • • 40 Scan Make sure the scanner glass or ADF window is clean. When the printer scans the document, smudges or dust on the scanner glass or ADF window can be scanned, as well, and can prevent the software from converting the document to editable text. For more information about cleaning the scanner glass or ADF, see Clean the scanner glass and lid backing or Clean the ADF. Make sure the document is loaded correctly. When scanning documents as editable text from the ADF, the original must be loaded into the ADF with the top forward and face up. When scanning from the scanner glass, the original must be loaded with the top facing the right edge of the scanner glass. Also, make sure the document is not skewed. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). Make sure the text on the document is clear. To successfully convert the document to editable text, the original must be clear and of high quality. The following conditions can cause the software to not convert the document successfully: ◦ The text on the original is faint or wrinkled. ◦ The text is too small. ◦ The structure of the document is too complex. ◦ The text is tightly spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m." ◦ The text is on a colored background. Colored backgrounds can cause images in the foreground to blend too much. • • Choose the correct profile. Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan. In Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X, use the Documents preset. Save your file in the correct format. If you want to extract just the text from the document, without any of the formatting of the original, select a plain text format (such as Text (.txt) or TXT). If you want to extract the text, as well as some of the formatting of the original, select Rich Text Format (such as Rich Text (.rtf) or RTF) or searchable PDF format (Searchable PDF (.pdf) or PDF-Searchable). Scanning documents as editable text 41 4 Copy You can produce high-quality color and grayscale copies on a variety of paper types and sizes. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer's memory until the copying finishes. As a result, the number of fax pages that can be stored in memory might be reduced. This section contains the following topics: • • Copy documents Change copy settings Copy documents You can make quality copies from the printer control panel. To copy documents 1. Make sure you have paper loaded in the main tray. For more information, see Load media. 2. Place your original face down on the scanner glass or face up in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). NOTE: If you are copying a photo, place the photo on the scanner glass face down, as shown on the icon on the edge of the scanner glass. 3. From the Home screen on the printer control panel, press the button to the right of Copy. 4. Change any additional settings. For more information, see Change copy settings. 5. To start the copy job, press the button to the right of Black Copy or Color Copy. NOTE: If you have a color original, selecting Black Copy produces a blackand-white copy of the color original, while selecting Color Copy produces a fullcolor copy of the color original. Change copy settings You can customize copy jobs using the various settings available from the printer's control panel, including the following: • • • • • • 42 Copy Number of copies Copy paper size Copy paper type Copy speed or quality Lighter/Darker settings Resizing originals to fit on different paper sizes You can use these settings for single copy jobs, or you can save settings to be used as defaults for future jobs. To change copy settings for a single job 1. From the Home screen on the printer control panel, press the button to the right of Copy. 2. Press the (Setup) button, and then, using the buttons on the right, scroll to and select the copy function settings you want to change. 3. Press the (Back) button, and then press the button to the right of Black Copy or Color Copy. To save the current settings as defaults for future jobs 1. From the Home screen on the printer control panel, press the button to the right of Copy. 2. Press the (Setup) button, and then, using the buttons on the right, scroll to and select the copy function settings you want to change. 3. Using the buttons on the right, scroll to and select Set As New Defaults, and then press the button beside Yes. Change copy settings 43 5 Fax You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send. NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You might have already done this as part of the initial setup, by using either the control panel or the HP software provided with the printer. You can verify the fax is set up correctly by running the fax setup test from the control panel. For more information on the fax test, see Test fax setup. This section contains the following topics: • • • • • • • • • Send a fax Receive a fax Set up speed-dial entries Change fax settings Fax and digital phone services Fax over Internet Protocol Clear the fax log View the Call History Use reports Send a fax You can send a fax in a variety of ways. Using the printer control panel, you can send a black-and-white or color fax. You can also send a fax manually from an attached phone. This allows you to speak with the recipient before sending the fax. This section contains the following topics: • • • Send a fax using the printer control panel Send a fax from the computer Send a fax manually from a phone Send a fax using the printer control panel This section contains the following topics: • • • • • 44 Fax Send a fax Send a fax using monitor dialing Send a fax from memory Schedule a fax to send later Send a fax to multiple recipients Send a fax You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel. NOTE: If you need printed confirmation that your faxes were successfully sent, enable fax confirmation before sending any faxes. For more information, see Print fax confirmation reports. TIP: You can also send a fax manually from a phone or by using monitor dialing. These features allow you to control the pace of your dialing. They are also useful when you want to use a calling card to charge the call and you have to respond to tone prompts while dialing. To send a fax from the printer control panel 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. From the Home screen, press the button to the right of Fax. 3. Enter the fax number by using the keypad. TIP: To add a pause in the fax number you are entering, press * repeatedly, until a dash (-) appears on the display. 4. Press the button to the right of Start Fax, and then press the button to the right of Black or Color. TIP: If the recipient reports issues with the quality of the fax you sent, you can try changing the resolution or contrast of your fax. Send a fax using monitor dialing Monitor dialing allows you to hear dial tones, telephone prompts, or other sounds through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control the pace of your dialing. TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can create a speed dial entry to store the PIN for your calling card. For more information, see Set up speed-dial entries. NOTE: Make sure the volume is turned on to hear a dial tone. Send a fax 45 Chapter 5 To send a fax using monitor dialing from the printer control panel 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. From the Home screen, using the buttons on the right, select Fax, select Start Fax, and then select Black or Color. • If the printer detects an original loaded in the ADF, you hear a dial tone. • If you load your original on the scanner glass, select Fax from Glass. 3. When you hear the dial tone, enter the number by using the keypad on the printer control panel. 4. Follow any prompts that might occur. TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a speed dial, when prompted to enter your PIN, press the button to the right of Quick Contacts to select the speed dial entry where you have your PIN stored. Your fax is sent when the receiving fax machine answers. Send a fax from memory You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black-and-white fax from memory. To send a fax from memory 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. From the Home screen on the printer control panel, press the button to the right of Fax. 3. Press the (Setup) button, and then, using the buttons on the right, scroll to and select Scan and Fax. 4. Scroll to and select Send Fax. 5. Enter the fax number by using the keypad, or press the button to the right of Quick Contacts to select a number from the phone book or a previously dialed or received number. 6. Press the button to the right of Start Fax Black. The printer scans the originals into memory and sends the fax when the receiving fax machine is available. Schedule a fax to send later You can schedule a black-and-white fax to be sent within the next 24 hours. This enables you to send a black-and-white fax late in the evening, when phone lines are 46 Fax not as busy or phone rates are lower, for example. The printer automatically sends your fax at the specified time. You can only schedule one fax to be sent at a time. You can continue to send faxes normally, however, while a fax is scheduled. NOTE: You can only send scheduled faxes in black-and-white. NOTE: You need to set date and time for the printer before you can use this feature. To schedule a fax from the printer control panel 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. From the Home screen, press the button to the right of Fax. 3. Press the (Setup) button, and then, using the buttons on the right, scroll to and select Send Fax Later. 4. Enter the send time by pressing the buttons to the right of the arrow keys, and then press then button to the right of OK. 5. Enter the fax number by using the keypad, or press the button to the right of Quick Contacts to select a number from the phone book or a previously dialed or received number. 6. Press the button to the right of Start Fax Black. The printer scans all pages and the scheduled time appears on the display. The fax is sent at the scheduled time. To cancel a scheduled fax 1. Press the Send Fax Later message on the display. – OR – From the Home screen on the printer control panel, press the button to the right of (Setup) button, and then, using the buttons on the right, scroll to Fax. Press the and select Send Fax Later. 2. Scroll to and select Cancel Scheduled Fax. Send a fax 47 Chapter 5 Send a fax to multiple recipients You can send a fax to multiple recipients at once by grouping individual speed dial entries into group speed dial entries. For more information, see Set up speed-dial entries. To send a fax to multiple recipients using group speed dial 1. Load your originals. For additional information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. From the Home screen on the printer control panel, press the button to the right of Fax, press the button to the right of Quick Contacts, scroll to and select Phone Book, and then select the recipient group. 3. Press the button to the right of Start Fax, and then press the button to the right of Black. The printer sends the document to each number in the group speed dial entry. NOTE: You can only use group speed dial entries to send faxes in black and white, because of memory limitations. The printer scans the fax into memory then dials the first number. When a connection is made, it sends the fax and dials the next number. If a number is busy or not answering, the printer follows the settings for Busy Redial and No Answer Redial. If a connection cannot be made, the next number is dialed and an error report is generated. Send a fax from the computer You can send a document on your computer as a fax, without printing a copy and faxing it from the printer. NOTE: Faxes sent from your computer by this method use the printer’s fax connection, not your Internet connection or computer modem. Therefore, make sure the printer is connected to a working telephone line and that the fax function is set up and functioning correctly. To use this feature, you must install the printer software using the installation program provided on the HP software CD provided with the printer. Windows 1. Open the document on your computer that you want to fax. 2. On the File menu in your software application, click Print. 3. From the Name list, select the printer that has “fax” in the name. 4. To change settings (such as selecting to send the document as a black fax or a color fax), click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. After you have changed any settings, click OK. 6. Click Print or OK. 7. Enter the fax number and other information for the recipient, change any further settings for the fax, and then click Send Fax. The printer begins dialing the fax number and faxing the document. 48 Fax Mac OS X 1. Open the document on your computer that you want to fax. 2. From the File menu in your software application, click Print. 3. Select the printer that has “(Fax)” in the name. 4. Select Fax Recipients from the pop-up menu below the Orientation setting. NOTE: If you cannot find the pop-up menu, click the disclosure triangle next to the Printer selection or click Show Details. 5. Enter the fax number and other information in the boxes provided, and then click Add to Recipients. 6. Select the Fax Mode and any other fax options you want, and then click Send Fax Now to begin dialing the fax number and faxing the document. Send a fax manually from a phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax. This is useful if you want to inform the recipient that you are going to send them a fax before sending it. Depending on how the recipient has their fax machine set up, the recipient might answer the phone, or the fax machine might take the call. If a person answers the phone, you can speak with the recipient before sending the fax. If a fax machine answers the call, you can send the fax directly to the fax machine when you hear the fax tones from the receiving fax machine. To send a fax manually from an extension phone 1. Load your original print-side down in the right-front corner of the glass or in the ADF. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). 2. From the Home screen on the printer control panel, press the button to the right of Fax. 3. Dial the number by using the keypad on the phone that is connected to the printer. NOTE: Do not use the keypad on the control panel of the printer when manually sending a fax. You must use the keypad on your phone to dial the recipient's number. 4. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to send the fax. 5. When you are ready to send the fax, press the button to the right of OK, and then press the button to the right of Black or Color. If you were speaking with the recipient before sending the fax, inform the recipient that they should press Start on their fax machine after they hear fax tones. The telephone line is silent while the fax is transmitting. At this point, you can hang up the telephone. If you want to continue speaking with the recipient, remain on the line until the fax transmission is complete. Send a fax 49 Chapter 5 Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.) For more information, see Change fax settings. If you receive a Legal-size or larger fax and the printer is not currently set to use Legalsize paper, the printer reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the printer prints the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying finishes. As a result, the number of fax pages that can be stored in memory might be reduced. • • • • • • • • • Receive a fax manually Set up backup fax Reprint received faxes from memory Poll to receive a fax Forward faxes to another number Set the paper size for received faxes Set automatic reduction for incoming faxes Block unwanted fax numbers Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) Receive a fax manually When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: • • Directly connected to the printer (on the 2-EXT port) On the same phone line, but not directly connected to the printer To receive a fax manually 1. Make sure the printer is turned on and you have paper loaded in the main tray. 2. Remove any originals from the document feeder tray. 3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers. Or, turn off the Auto Answer setting so that the printer does not automatically answer incoming calls. 50 Fax 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, do the following: a. From the Home screen on the printer control panel, press the button to the right of Fax, press the button to the right of OK, and then press the button to the right of Receive Fax Manually. b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission. Set up backup fax Depending on your preference and security requirements, you can set up the printer to store the faxes it receives. NOTE: If backup fax is enabled and you turn the printer off, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the printer was in an error condition. You must contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the printer is turned off. To set backup fax from the printer control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then select Backup Fax Reception. 3. Scroll to and select the required setting, and then press the button to the right of OK. On The default setting. When Backup fax is On, the printer stores all received faxes in memory. This enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory. NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax calls. NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be stored in memory due to memory limitations. On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the printer from printing the faxes (for example, if the printer runs out of paper). The printer continues to store incoming faxes as long as there is memory available. (If the memory becomes full, the printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored in memory print automatically, and then they are deleted from memory. Off Faxes are never stored in memory. For example, you might want to turn off Backup fax for security purposes. If an error condition occurs that prevents the printer from printing (for example, the printer runs out of paper), the printer stops answering incoming fax calls. Receive a fax 51 Chapter 5 Reprint received faxes from memory When Backup Fax Reception mode is set to On, the received faxes are stored in memory, whether the printer has an error condition or not. NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as new faxes are received. If all the stored faxes are unprinted, the printer does not receive any fax calls until you print or delete the faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes. Depending on the sizes of the faxes in memory, you can reprint up to eight of the most recently printed faxes, if they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last printout. To reprint faxes in memory from the printer control panel 1. Make sure you have paper loaded in the main tray. For more information, see Load media. 2. From the Home screen, press the (Setup) button. 3. Using the buttons on the right, scroll to and select Fax Setup, select Fax Tools, and then select Reprint Faxes in Memory. The faxes are printed in the reverse order from which they were received with the most recently received fax printed first, and so on. (Cancel) button. 4. If you want to stop reprinting the faxes in memory, press the Poll to receive a fax Polling allows the printer to ask another fax machine to send a fax that it has in its queue. When you use the Poll to Receive feature, the printer calls the designated fax machine and requests the fax from it. The designated fax machine must be set for polling and have a fax ready to send. NOTE: The printer does not support polling pass codes. Make sure the printer you are polling does not have a pass code set up (or has not changed the default pass code) or the printer cannot receive the fax. To set up poll to receive a fax from the printer control panel 1. From the Home screen, press the button to the right of Fax. 2. Press the (Setup) button, and then, using the buttons on the right, scroll to and select Poll to Receive. 3. Enter the fax number of the other fax machine. - Or Press the button to the right of Quick Contacts to select a number from the Phone Book or Call History. 4. Press the button to the right of Start Fax Black. Forward faxes to another number You can set up the printer to forward your faxes to another fax number. A received color fax is forwarded in black and white. 52 Fax Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the printer control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then select Fax Forwarding. 3. Scroll to and select On-Print Forward to print and forward the fax, or select On Forward to forward the fax. NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is not turned on), the printer prints the fax. If you set up the printer to print error reports for received faxes, it also prints an error report. 4. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then press the button to the right of OK. Enter the required information for each of the following prompts: start date, start time, end date, and end time. 5. Fax forwarding is activated. Press the button to the right of OK to confirm. If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone number. When the power is restored to the printer, the fax forwarding setting is still On. NOTE: You can cancel fax forwarding by selecting Off from the Fax Forwarding menu. Set the paper size for received faxes You can select the paper size for received faxes. The paper size you select should match what is loaded in your main tray. Faxes can be printed on Letter, A4, or Legal paper only. NOTE: If an incorrect paper size is loaded in the main tray when you receive a fax, the fax does not print and an error message appears on the display. Load Letter, A4, or Legal paper, and then press the button next to OK to print the fax. To set the paper size for received faxes from the printer control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Fax Paper Size. 3. Scroll to and select the desired option, and then press the button to the right of OK. Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the default paper size. This setting is turned on by default, so the image of the incoming fax is reduced to fit on one page, if possible. If this feature is turned off, information that does not fit on the first page is printed on a second page. Automatic Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in the main tray. Receive a fax 53 Chapter 5 To set automatic reduction from the printer control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then select Automatic Reduction. 3. Scroll to and select On or Off, and then press the button to the right of OK. Block unwanted fax numbers If you subscribe to a caller ID service through your phone provider, you can block specific fax numbers so the printer does not print faxes received from those numbers. When an incoming fax call is received, the printer compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers you can block varies by model.) NOTE: This feature is not supported in all countries/regions. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a Caller ID service. • • • Add numbers to the junk fax list Remove numbers from the junk fax list Print a Junk List Add numbers to the junk fax list You can block specific numbers by adding them to the junk fax list. To add a number to the junk fax list 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Junk Fax Setup. 3. A message appears stating that Caller ID is required to block junk faxes. Press the button to the right of OK to continue. 4. Scroll to and select Add to Junk List. 5. To select a fax number to block from the caller ID list, scroll to and select Select from Caller ID History. - or To manually enter a fax number to block, scroll to and select Enter new number. 6. After entering a fax number to block, press the button to the right of OK. NOTE: Make sure you enter the fax number as it appears on the control-panel display, and not the fax number that appears on the fax header of the received fax, as these numbers can be different. 54 Fax Remove numbers from the junk fax list If you no longer want to block a fax number, you can remove a number from your junk fax list. To remove numbers from the list of junk fax numbers 1. From the Home screen on the printer control panel, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Junk Fax Setup. 3. Scroll to and select Remove from Junk List. 4. Scroll to the number you want to remove, and then press the button to the right of OK. Print a Junk List Use the following procedure to print a list of blocked junk fax numbers. To print a Junk List 1. From the Home screen on the printer control panel, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Junk Fax Setup. 3. Scroll to and select Print Reports, and then select Junk List. Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac) If the printer is connected to your computer with a USB cable, you can use HP Digital Fax (Fax to PC and Fax to Mac) to automatically receive faxes and save faxes directly to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files. Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is received, you get an onscreen notification with a link to the folder where the fax is saved. The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's information, Y is the date, and Z is the time that the fax was received. NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white faxes only. Color faxes are printed instead of being saved to the computer. This section contains the following topics: • • • Fax to PC and Fax to Mac requirements Activate Fax to PC and Fax to Mac Modify Fax to PC and Fax to Mac settings Receive a fax 55 Chapter 5 Fax to PC and Fax to Mac requirements • The administrator computer, the computer that activated the Fax to PC or Fax to Mac feature, must be on at all times. Only one computer can act as the Fax to PC or Fax to Mac administrator computer. • The destination folder's computer or server must be on at all times. The destination computer must also be awake, faxes will not be saved if the computer is asleep or in hibernate mode. • File sharing must be activated and you must have a Windows (SMB) shared folder with write access. • Paper must be loaded in the input tray. For more information, see Load media. Activate Fax to PC and Fax to Mac On a computer running Windows, you can use the Digital Fax Setup Wizard to activate Fax to PC. On a Macintosh computer, you can use HP Utility. To set up Fax to PC (Windows) 1. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select the option for your HP printer. 2. In the window that appears, select Print, Scan & Fax, and then select Digital Fax Setup Wizard under Fax. 3. Follow the on-screen instructions. To set up Fax to Mac (Mac OS X) 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Applications icon on the HP Utility toolbar. 3. Double-click HP Setup Assistant, and then follow the on-screen instructions. Modify Fax to PC and Fax to Mac settings You can update the Fax to PC settings from your computer at any time from the Digital Fax Setup Wizard. You can update the Fax to Mac settings from HP Utility. 56 Fax You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer's control panel. To modify settings from the printer’s control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select HP Digital Fax. 3. Scroll and select the setting that you want to change. You can change the following settings: • View Settings: View the name of the computer that is set up to administer Fax to PC or Fax to Mac. • Disable Digital Fax: Turn off Fax to PC or Fax to Mac. NOTE: Use the HP software on your computer to turn on Fax to PC or Fax to Mac. • Fax Print: On/Off: Choose this option to print faxes as they are received. If you turn off printing, color faxes will still print. To modify settings from the HP software (Windows) 1. From the computer desktop, click Start, select Programs or All Programs, select the folder for your HP printer, and then select the option for your HP printer. 2. In the window that appears, select Print, Scan & Fax, and then select Digital Fax Setup Wizard under Fax. 3. Follow the onscreen instructions. To modify settings from HP Utility (Mac OS X) 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Applications icon on the HP Utility toolbar. 3. Double-click HP Setup Assistant, and then follow the on-screen instructions. Turn off Fax to PC or Fax to Mac 1. From the Home screen on the printer control panel, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select HP Digital Fax. 3. Scroll to and select Disable Digital Fax. Set up speed-dial entries You can set up frequently used fax numbers as speed-dial entries. This lets you dial those numbers quickly by using the printer’s control panel. TIP: In addition to creating and managing speed-dial entries from the printer’s control panel, you can also use tools available on your computer, such as the HP software included with the printer and the printer’s embedded web server (EWS). For more information, see Printer management tools. Set up speed-dial entries 57 Chapter 5 This section contains the following topics: • • • • Set up and change Quick Contact entries Set up and change Quick Contact group entries Delete Quick Contact entries Print a list of speed-dial entries Set up and change Quick Contact entries You can store fax numbers as Quick Contact entries. To set up Quick Contact entries 1. From the Home screen on the printer control panel, press the button to the right of Fax, and then press the button to the right of Quick Contacts. 2. Using the buttons on the right, select Phone Book, and then select Add Contact. 3. Type the fax number, and then press the button to the right of OK. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 4. Type the name for the entry, and then press the button to the right of OK. To change Quick Contact entries 1. From the Home screen on the printer control panel, press the button to the right of Fax, and then press the button to the right of Quick Contacts. 2. Using the buttons on the right, scroll to and select Phone Book Setup, select Add/ Edit Contact, and then select Individual Contacts. 3. Scroll to and select the entry you want to change, enter the new fax number (if necessary), and then press the button to the right of OK. NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix. 4. Type the new name for the entry (if necessary), and then press the button to the right of OK. Set up and change Quick Contact group entries You can store groups of fax numbers as Quick Contact group entries. To set up Quick Contact group entries NOTE: Before you can create a group speed-dial entry, you must have already created at least one Quick Contact entry. 1. From the Home screen on the printer control panel, press the button to the right of Fax, and then press the button to the right of Quick Contacts. 2. Using the buttons on the right, scroll to and select Group Contacts, and then select Add Group. 58 Fax 3. Scroll to and select the entries you want to include in the Quick Contact group, and then select Done. 4. Type the name for the group, and then press the button to the right of OK. To change Quick Contact group entries 1. From the Home screen on the printer control panel, press the button to the right of Fax, and then press the button to the right of Quick Contacts. 2. Using the buttons on the right, scroll to and select Phone Book Setup, select Add/ Edit Contact, and then select Group Contacts. 3. Scroll to and select the group you want to change. To add or remove entries from the group, scroll to and select the entries you want to include or those you want to remove, and then select Done. 4. Type the new name for the group (if necessary), and then press the button to the right of OK. Delete Quick Contact entries To delete Quick Contact entries or Quick Contact group entries, complete the following steps: 1. From the Home screen on the printer control panel, press the button to the right of Fax, and then press the button to the right of Quick Contacts. 2. Using the buttons on the right, scroll to and select Phone Book Setup, and then select Delete Contacts. 3. Scroll to and select the entries you want to delete, and then select Done. 4. Press the button to the right of Yes to confirm. NOTE: Deleting a groupl entry does not delete the individual entries. Print a list of speed-dial entries To print a list of all of the speed-dial entries that have been set up, complete the following steps: 1. Load paper in the tray. For more information, see Load media. 2. From the Home screen, press the (Setup) button. 3. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select Phone Book List. Change fax settings After completing the steps in the getting started guide that came with the printer, use the following steps to change the initial settings or to configure other options for faxing. • • • • • • Configure the fax header Set the answer mode (Auto answer) Set the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the redial options Change fax settings 59 Chapter 5 • • • Set the fax speed Set the fax sound volume Set the Error Correction Mode Configure the fax header The fax header prints your name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using the HP software provided with the printer. You can also set up the fax header from the printer control panel, as described here. NOTE: In some countries/regions, the fax header information is a legal requirement. To set or change the fax header 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Fax Header. 3. Enter your personal or company name, and then press the button to the right of OK. 4. Enter your fax number, and then press the button to the right of OK. Set the answer mode (Auto answer) The answer mode determines whether the printer answers incoming calls. • • Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer answers all incoming calls and faxes. Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not receive faxes. To set the answer mode 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, and then select Auto Answer. 3. Scroll to and select On or Off. Set the number of rings before answering If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are automatically answered. The Rings to Answer setting is important if you have an answering machine on the same phone line as the printer. For example, set your answering machine to a low number of rings and the printer to answer in the maximum number of rings. The answering machine will answer the call and the printer will monitor the line. If the 60 Fax printer detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming message. To set the number of rings before answering 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Rings to Answer. 3. Scroll to the desired number of rings, and then press the button to the right of OK. Change the answer ring pattern for distinctive ring Many phone companies offer a distinctive ring feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. HP recommends that you have your telephone company assign double or triple rings for your fax number. When the printer detects the specified ring pattern, it answers the call and receives the fax. TIP: You can also use the Ring Pattern Detection feature in the printer’s control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. If you do not have a distinctive ring service, use the default ring pattern, which is All Rings. NOTE: The printer cannot receive faxes when the main phone number is off the hook. To change the answer ring pattern for distinctive ring 1. Verify that the printer is set to answer fax calls automatically. 2. From the Home screen, press the (Setup) button. 3. Using the buttons on the right, scroll to and select Fax Setup, and then select Advanced Setup. 4. Press the button to the right of Distinctive Ring. A message appears stating that this setting should not be changed unless you have multiple numbers on the same telephone line. Change fax settings 61 Chapter 5 5. Press the button to the right of OK, and then select Yes to continue. 6. Do one of the following: • Scroll to and select the ring pattern assigned by your telephone company to fax calls. - Or • Select Auto Detect, and then follow the instructions on the printer’s control panel. NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature before it finishes, the ring pattern is automatically set to the default, which is All Rings. NOTE: If you are using either a PBX phone system that has different ring patterns for internal and external calls, you must call the fax number from an external number. Set the dial type Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the setting unless you know that your phone line cannot use tone dialing. NOTE: The pulse-dialing option is not available in all countries/regions. To set the dial type 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Dial Type. 3. Scroll to and select Tone Dialing or Pulse Dialing. Set the redial options If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the busyredial and no-answer-redial options. Use the following procedure to turn the options on or off. To set the redial options 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then select Busy Redial or No Answer Redial. • Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The factory-set default for this option is On. • No answer redial: If this option is turned on, the printer redials automatically if the receiving fax machine does not answer. The factory-set default for this option is Off. 3. Scroll to and select the appropriate options, and then press the button to the right of OK. 62 Fax Set the fax speed You can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: • • • • An Internet phone service A PBX system Fax over Internet Protocol (FoIP) An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, try using a lower fax speed. The following table provides the available fax speed settings. Fax speed setting Fax speed Fast v.34 (33600 baud) Medium v.17 (14400 baud) Slow v.29 (9600 baud) To set the fax speed 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then select Fax Speed. 3. Scroll to and select the desired option, and then press the button to the right of OK. Set the fax sound volume Use this procedure to increase or decrease the volume of the fax sounds. For example, you might want to increase the sound to hear a dial tone when you send a fax using monitor dialing. To set the fax sound volume 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Basic Setup, and then select Fax Sound Volume. 3. Scroll to and select Soft, Loud, or Off, and the press the button to the right of OK. Set the Error Correction Mode Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous portion. Phone charges are unaffected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending time and phone charges, but sends the data much more reliably. The default setting is On. Turn ECM off only if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced charges. Change fax settings 63 Chapter 5 Before turning the ECM setting off, consider the following. If you turn ECM off: • • • The quality and transmission speed of faxes you send and receive are affected. The Fax Speed is automatically set to Medium. You can no longer send or receive faxes in color. To change the ECM setting from the control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Advanced Setup, and then select Error Correction Mode. 3. Scroll to and select On or Off, and then press the button to the right of OK. Fax and digital phone services Many telephone companies provide their customers with digital phone services, such as the following: • • • • DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) PBX: A private branch exchange (PBX) phone system. ISDN: An integrated services digital network (ISDN) system. FoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP). For more information, see Fax over Internet Protocol. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing. NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided. Fax over Internet Protocol You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your printer by using the Internet. This method is called Fax over Internet Protocol (FoIP). You probably use a FoIP service (provided by your telephone company) when you: • • Dial a special access code along with the fax number, or Have an IP converter box that connects to the Internet and provides analog phone ports for the fax connection. NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the printer. This means that your connection to the Internet must be done either through a converter box (which supplies regular analog phone jacks for fax connections) or your telephone company. 64 Fax TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction mode (ECM). However, if you turn off ECM, you cannot send and receive color faxes. (For more information about changing the fax speed, see Set the fax speed. For more information about using ECM, see Set the Error Correction Mode. If you have questions about Internet faxing, contact your Internet faxing services support department or your local service provider for further assistance. Clear the fax log Use the following steps to clear the fax log. NOTE: Clearing the fax log also deletes all faxes stored in memory. To clear the fax log 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Tools, and then select Clear Fax Log. View the Call History Use the following procedure to view a list of all the calls placed from the printer. NOTE: The call history cannot be printed. You can only view it from the printer’s control panel display. To view the Call History 1. From the Home screen on the printer control panel, press the button to the right of Fax. 2. Press the button to the right of Quick Contacts, and then, scroll to and select Call History. Use reports You can set up the printer to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates whether a fax was successfully sent appears briefly on the control panel display after each transaction. NOTE: If the reports are not legible, check the estimated ink levels from the control panel or the HP software. For more information, see Printer management tools. Use reports 65 Chapter 5 NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly. For more information, see Work with ink cartridges. This section contains the following topics: • • • • • • Print fax confirmation reports Print fax error reports Print and view the fax log Print the details of the last fax transaction Print a Caller ID Report Print a T30 fax trace report Print fax confirmation reports If you require printed confirmation that your faxes were successfully sent, select either On (Fax Send) or On (Send and Receive) to enable fax confirmation before sending any faxes. The default fax confirmation setting is On (Fax Send). NOTE: You can include an image of the first page of the fax on the Fax Sent Confirmation report if you select On (Fax Send) or On (Send and Receive), and if you use the Scan and Fax option. To enable fax confirmation 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select Fax Confirmation. 3. Scroll to and select one of the following options. Off Does not print a fax confirmation report when you send or receive faxes successfully. On (Fax Send) Prints a fax confirmation report for every fax you send. This is the default setting. On (Fax Receive) Prints a fax confirmation report for every fax you receive. On (Send and Receive) Prints a fax confirmation report for every fax you send or receive. To include an image of the fax on the report 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select Fax Confirmation. 3. Scroll to and select On (Fax Send) or On (Send and Receive), and then select Fax Confirmation with image. 66 Fax Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select Fax Error Report. 3. Scroll to and select one of the following. On (Send and Receive) Prints whenever a fax error occurs. Off Does not print any fax error reports. On (Fax Send) Prints whenever a transmission error occurs. This is the default setting. On (Fax Receive) Prints whenever a receiving error occurs. Print and view the fax log You can print a log of faxes that have been received and sent by the printer. To print the fax log from the printer control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select Fax Log. Print the details of the last fax transaction The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. To print the Last Fax Transaction report 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select Last Transaction. Print a Caller ID Report Use the following procedure to print a list of Caller ID fax numbers. To print a Caller ID History Report 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select Caller ID Report. Use reports 67 Chapter 5 Print a T30 fax trace report Use the following procedure to print a T30 fax trace report. To print a T30 fax trace report 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Fax Setup, select Fax Reports, and then select T30 Fax Trace Report. 68 Fax 6 HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you can send an email. Just send your documents and photos to the email address assigned to your printer when you enable Web Services. No additional drivers or software are needed. Once you have signed up for an account on ePrintCenter (www.eprintcenter.com), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control who can use your printer’s HP ePrint email address to print, and get help for HP ePrint. NOTE: HP ePrint is only supported by HP Deskjet Ink Advantage 4625 e-All-inOne series. NOTE: To use HP ePrint, the printer must be connected to an active network providing Internet access. You cannot use these web features if the printer is connected using a USB cable. This section contains the following topics: • • • Set up HP ePrint Use HP ePrint Remove Web Services Set up HP ePrint To set up HP ePrint, use one of the following methods: • • • Set up HP ePrint using the HP printer software Set up HP ePrint using the printer’s control panel Set up HP ePrint using the embedded web server NOTE: Before you set up HP ePrint, make sure you are connected to the Internet using a wireless connection. Set up HP ePrint using the HP printer software In addition to enabling key printer features, you can use the HP printer software that came with your printer to set up HP ePrint. If you didn’t set up HP ePrint when you installed the HP software on your computer, you can still use the software to set up HP ePrint. To set up HP ePrint, complete the following steps for your operating system: Windows 1. From the computer desktop, click Start, select Programs or All Programs, click HP, click the folder for your printer, and then select the icon with your printer’s name. 2. In the window that appears, select Print, Scan & Fax, and then select ePrint Setup under Print. The printer’s embedded web server opens. HP ePrint 69 Chapter 6 3. On the Web Services tab, click Setup in the Web Services Settings section, and then click Continue. 4. Click Accept Terms of Use and Enable Web Services, and then click Next. 5. Click Yes to allow the printer to automatically check for and install product updates. 6. If your network uses proxy settings when connecting to the Internet, enter these settings. 7. Follow the instructions on the information sheet to finish the setup. Mac OS X ▲ To set up and manage Web Services in Mac OS X, you can use the printer’s embedded web server (EWS). For more information, see Set up HP ePrint using the embedded web server. Set up HP ePrint using the printer’s control panel The printer’s control panel provides an easy way to set up and manage HP ePrint. To set up HP ePrint, complete the following steps: 1. Make sure the printer is connected to the Internet. 2. On the printer control panel, press the (HP ePrint) button. 3. Press the button to the right of OK to accept the terms of use. 4. Press the button to the right of OK to accept future updates. An information sheet is printed. 5. Follow the instructions on the printed information sheet to finish the setup. NOTE: If your network uses proxy setting when connecting to the Internet, enter these settings, when prompted. Set up HP ePrint using the embedded web server You can use the printer’s embedded web server (EWS) to set up and manage HP ePrint. To set up HP ePrint, complete the following steps: 1. Open the EWS. For more information, see Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series). 2. On the Web Services tab, click Setup in the Web Services Settings section, and then click Continue. 3. Click Accept Terms of Use and Enable Web Services, and then click Next. 4. Click Yes to allow the printer to automatically check for and install product updates. 5. If your network uses proxy settings when connecting to the Internet, enter these settings. 6. Follow the instructions on the information sheet to finish the setup. 70 HP ePrint Use HP ePrint To use HP ePrint, make sure to have the following: • • An Internet- and email-capable computer or mobile device An HP ePrint-capable printer on which Web Services has been enabled TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest features, visit ePrintCenter (www.eprintcenter.com). Print using HP ePrint To print documents using HP ePrint, complete the following steps: 1. On your computer or mobile device, open your email application. NOTE: For information about using the email application on your computer or mobile device, see the documentation provided with the application. 2. Create a new email message, and then attach the file that you want to print. For a list of files that can be printed using HP ePrint, as well as guidelines to follow when using HP ePrint, see HP ePrint specifications (HP Deskjet Ink Advantage 4625 eAll-in-One series). 3. Enter the printer’s email address in the “To” line of the email message, and then select the option to send the email message. NOTE: The ePrint server does not accept email print jobs if there are multiple email addresses included in the "To" or "Cc" fields. Only enter the email address of your HP printer in the "To" field. Do not enter any additional email addresses in the other fields. Find the printer’s email address To obtain the printer’s email address, complete the following steps: 1. On the printer control panel, press the (HP ePrint) button, and then press the (Setup) button. 2. To view the email address, use the buttons on the right to scroll to and select Display Email Address. -OrTo customize your printer’s email address, use the buttons on the right to scroll to and select Print Info Page. The printer prints an information page that contains the printer code and instructions on how to customize the email address. Use HP ePrint 71 Chapter 6 Turn off HP ePrint To turn off HP ePrint, complete the following steps: 1. On the printer control panel, press the (HP ePrint) button, and then press the (Setup) button. 2. Using the buttons on the right, scroll to and select ePrint: On. 3. Scroll to and select Off, and then press the button to the right of OK. NOTE: To remove all Web Services, see Remove Web Services. Remove Web Services To remove Web Services, complete the following steps: 1. On the printer control panel, press the (HP ePrint) button, and then press the (Setup) button. 2. Using the buttons on the right, scroll to and select Remove Web Services, and then press the button to the right of OK. 72 HP ePrint 7 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. To resolve print quality issues, see Print quality troubleshooting. This section contains the following topics: • • • • • Information on ink cartridges and the printhead Check the estimated ink levels Replace the ink cartridges Store printing supplies Usage information collection Information on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • • The instructions in this user guide are for replacing ink cartridges, and are not intended for first time installation. If you need to replace an ink cartridge, wait until you have the new ink cartridge available to install before removing the old cartridge. CAUTION: Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge. • • • • • • Keep all ink cartridges in the original sealed packages until they are needed. Store ink cartridges in the same orientation packages hang on store shelves or, if out of box, with label facing down. Be sure to turn off the printer properly. For more information, see Turn off the printer. Store ink cartridges at room temperature (15-35° C or 59-95° F). You do not need to replace the cartridges until print quality becomes unacceptable, but a significant decrease in print quality may be the result of one or more depleted cartridges. It could also be caused by a clogged printhead. Possible solutions include checking the estimated ink levels remaining in the cartridges, and cleaning the printhead. Cleaning the printhead uses some ink. Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges. Work with ink cartridges 73 Chapter 7 • • Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer: ◦ Make sure you turn off the printer by pressing Power. The printhead assembly should be parked on the right side of the printer, in the service station. For more information, see Turn off the printer. ◦ Make sure you leave the ink cartridges and printhead installed. ◦ The printer must be transported sitting flat; it should not be placed on its side, back, front, or top. Related topics • Check the estimated ink levels • Printhead maintenance Check the estimated ink levels You can check the estimated ink levels from the printer control panel, printer software or the embedded Web server. For information about using printer software or the embedded Web server, see Printer management tools. You can also print the Printer Status page to view this information (see Understand the Printer Status Report). To check the estimated ink levels from the printer control panel 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, select Ink Information, and then select Estimated Ink Levels. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to replace the cartridges until the print quality is unacceptable. NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. Replace the ink cartridges NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program. If you do not already have replacement ink cartridges for the printer, see HP supplies and accessories. 74 Work with ink cartridges NOTE: At this time, some portions of the HP Web site are available in English only. NOTE: Not all cartridges are available in all countries/regions. CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge. Use these steps to replace the ink cartridges. To replace the ink cartridges 1. Make sure the printer is turned on. 2. Open the ink cartridge access door. WARNING! Wait until the print carriage stops moving before proceeding. 3. Press the tab on the front of the ink cartridge to release it, and then remove it from the slot. 4. Remove the new ink cartridge from its packaging by pulling the orange pull-tab straight back to remove the plastic wrap from the ink cartridge. NOTE: Make sure you remove the orange pull-tab completely and the label is slightly torn before you remove the orange cap in the next step, or ink can leak. Replace the ink cartridges 75 Chapter 7 5. Twist the orange cap to snap it off. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge access door. Related topics HP supplies and accessories Store printing supplies Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly. For more information, see Turn off the printer. 76 Work with ink cartridges Usage information collection The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In addition, this memory chip collects a limited set of information about the usage of the printer, which might include the following: the date when the cartridge was first installed, the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the printer model. This information helps HP design future printers to meet our customers' printing needs. The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer. HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have access to this data, as well. Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer. If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the printer's usage information: To turn off usage information collection 1. From the Home screen, press the (Setup) button. 2. Using the buttons on the right, scroll to and select Preferences, and then select Cartridge Chip Info. 3. Press the button to the right of OK to turn off usage information collection. NOTE: If you turn off the memory chip's ability to collect the printer's usage information, you can still continue to use the cartridge in the HP printer. Usage information collection 77 8 Solve a problem The information in this section suggests solutions to common problems. If your printer is not operating correctly and these suggestions did not solve your problem, try using the HP support services to obtain assistance. This section contains the following topics: • • • • • • • • • • • • • • • • • • HP support General troubleshooting tips and resources Solve printer problems Print quality troubleshooting Solve paper-feed problems Solve copy problems Solve scan problems Solve fax problems Solve problems using HP ePrint and HP websites Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) Configure your firewall software to work with the printer Solve printer management problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) Troubleshoot installation issues Understand the Printer Status Report Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-Allin-One series) Uninstall and reinstall the HP software Printhead maintenance Clear jams HP support If you have a problem, follow these steps 1. Check the documentation that came with the printer. 2. Visit the HP online support web site at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for common problems • Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer 78 Solve a problem For more information, see Obtain electronic support. 3. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone. Obtain electronic support To find support and warranty information, go to the HP web site at www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support. This web site also offers technical support, drivers, supplies, ordering information and other options such as: • • • • Access online support pages. Send HP an email message for answers to your questions. Connect with an HP technician by using online chat. Check for HP software updates. You can also obtain support from the HP software for Windows or Mac OS X, which provide easy, step-by-step solutions to common printing problems. For more information, see Printer management tools. Support options and availability vary by printer, country/region, and language. HP support by phone The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates may apply for mobile phones. For the most current HP list of telephone support numbers and call costs information, see www.hp.com/go/customercare. During the warranty period, you may obtain assistance from the HP Customer Care Center. NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following web site: https://launchpad.net/hplip. Click the Ask a question button to begin the support process. The HPLIP web site does not provide support for Windows or Mac OS X. If you are using these operating systems, see www.hp.com/go/customercare. This section contains the following topics: • • • • Before you call Phone support period Telephone support numbers After the phone support period HP support 79 Chapter 8 Before you call Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information: • • • • Model number Serial number (located on the back or bottom of the printer) Messages that appear when the situation occurs Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)? Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). Telephone support numbers In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free. 80 Solve a problem For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. HP support 81 Chapter 8 After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support web site: www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. General troubleshooting tips and resources NOTE: Many of the following steps require HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the HP software from the HP support web site, www.hp.com/ go/customercare. This website provides information and utilities that can help you correct many common printer problems. Check the following when you begin troubleshooting a printing problem. • • For a paper jam, see Clear jams. For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems. • The (Power) button is on and is not blinking. When the printer is turned on for the first time, it takes approximately 9 minutes to initialize it after the ink cartridges are installed. The power cord and other cables are working, and are firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications. Media is loaded correctly in the input tray and is not jammed in the printer. All packing tapes and materials are removed. The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print & Scan section of the System Preferences. See your computer's documentation for more information. Pause Printing is not selected if you are using a computer running Windows. You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again. • • • • • • Solve printer problems This section contains the following topics: • • • • • • 82 The printer shuts down unexpectedly The printer is making some unexpected noises Alignment fails The printer is not responding (nothing prints) The printer prints slowly Blank or partial page printed Solve a problem • • Something on the page is missing or incorrect Placement of the text or graphics is wrong The printer shuts down unexpectedly Check the power and power connections Make sure the printer's power cord is connected firmly to a functioning power outlet. For voltage requirements, see Electrical specifications. The printer is making some unexpected noises You might hear some unexpected noises made by the printer. These are the servicing sounds when the printer performs automatic servicing functions to maintain the health of the printheads. NOTE: To prevent any potential damage to your printer: Do not turn off the printer while the printer is performing any servicing. If you are turning off the printer, wait for the printer to come to a complete stop before turning it off using the (Power) button. For more information, see Turn off the printer. Make sure all ink cartridges are installed. If any of the ink cartridges are missing, the printer will perform extra servicing to protect the printheads. Alignment fails If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. The alignment fails when you have colored paper loaded in the input tray. If the alignment process fails repeatedly, you may need to clean the printhead. To clean the printhead, see Clean the printhead. If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/ region, and then click Contact HP for information on calling for technical support. The printer is not responding (nothing prints) There are print jobs stuck in the print queue Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information. Check the printer setup For more information, see General troubleshooting tips and resources. Check the HP software installation If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the HP software provided with the printer might not be Solve printer problems 83 Chapter 8 installed correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP software. For more information, see Uninstall and reinstall the HP software. Check the cable connections • Make sure both ends of the USB cable are secure. • If the printer is connected to a network, check the following: ◦ Check the Link light on the back of the printer. ◦ Make sure you are not using a phone cord to connect the printer. Check any personal firewall software installed on the computer The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall. The printer prints slowly Try the following solutions if the printer is printing very slowly. • • • Solution 1: Use a lower print quality setting Solution 2: Check the ink levels Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed. Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution. Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge. For more information, see: Check the estimated ink levels 84 Solve a problem Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer. Blank or partial page printed Clean the printhead Complete the printhead cleaning procedure. The printhead may need to be cleaned if the printer was turned off incorrectly. NOTE: Incorrectly turning off the printer can cause print quality problems like blank or partial pages. Printhead cleaning can solve these problems, but turning off the printer correctly can prevent them in the first place. Always turn the printer off (Power) button on the printer. Wait until the (Power) button by pressing the light goes out before unplugging the power cord or turning off a power strip. Check the media settings • Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the tray. More than one page is being picked For more information on paper-feed problems, see Solve paper-feed problems. There is a blank page in the file Check the file to make sure there is no blank page. Something on the page is missing or incorrect Check the Print Quality Diagnostic page Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts. For more information, see Print and evaluate a print quality report. Solve printer problems 85 Chapter 8 Check the margin settings Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the printer driver. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. Check the paper size Make sure the selected paper size matches the actual loaded paper size. Placement of the text or graphics is wrong Check how the media is loaded Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. For more information, see Load media. Check the media size • Content on a page might be cut off if the document size is larger than the media that you are using. • Make sure the media size selected in the printer driver match the size of media loaded in the tray. Check the margin settings If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. For more information, see Set minimum margins. Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Print. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields. If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings correctly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help. 86 Solve a problem TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. Print quality troubleshooting Try the solutions in this section to resolve print quality problems in your printout. • • • • • • • Solution 1: Make sure you are using genuine HP ink cartridges Solution 2: Check the ink levels Solution 3: Check the paper loaded in the input tray Solution 4: Check the paper type Solution 5: Check the print settings Solution 6: Print and evaluate a print quality report Solution 7: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution. Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge. For more information, see: Check the estimated ink levels Print quality troubleshooting 87 Chapter 8 Cause: The ink cartridges might have insufficient ink. If this did not solve the issue, try the next solution. Solution 3: Check the paper loaded in the input tray Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick. • Load paper with the print side facing down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. • Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the printhead during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. For more information, see: Load media Cause: The paper was loaded incorrectly, or it was wrinkled or too thick. If this did not solve the issue, try the next solution. Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type with ColorLok technology that is appropriate for the printer. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling. For more information, see: Select print media Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. 88 Solve a problem Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the printer. You might need to choose a lower print quality setting if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray. NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is required. For more information, see: Select print media Cause: The print settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 6: Print and evaluate a print quality report Solution: A Print Quality Diagnostic page can help you determine if the printing system is working correctly. For more information, see Print and evaluate a print quality report. Cause: Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. Solution 7: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer. Solve paper-feed problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. Solve paper-feed problems 89 Chapter 8 Media is not supported for the printer or tray Use only media that is supported for the printer and the tray being used. For more information, see Media specifications. Media is not picked up from a tray • Make sure media is loaded in the tray. For more information, see Load media. Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl. Media is not coming out correctly • Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer. • Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold. Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are aligned correctly. • Load media into the printer only when it is not printing. Multiple pages are being picked up • Fan the media before loading. • Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack. • Make sure the tray is not overloaded with paper. • Use HP media for optimum performance and efficiency. 90 Solve a problem Solve copy problems If the following topics do not help, see HP support for information about HP support. • • • • • • No copy came out Copies are blank Size is reduced Copy quality is poor The printer prints half a page, then ejects the paper Paper mismatch No copy came out • • • Check the power Make sure that the power cord is securely connected, and the printer turned on. Check the status of the printer ◦ The printer might be busy with another job. Check the control panel display for information about the status of jobs. Wait for any job that is processing to finish. ◦ The printer might be jammed. Check for jams. See Clear jams. Check the trays Make sure that media is loaded. For more information, see Load media. Copies are blank • • • Check the media Make sure the media type or size loaded in the printer matches the document you are trying to print. For example, if you are printing letter-size but have A4 paper loaded, the printer might just eject a blank page. For supported HP media type and size, see Media specifications. Check the settings The contrast setting might be set too light. From the Home screen on the printer (Setup) button, control panel, press the button to the right of Copy. Press the scroll to and select Lighter/Darker, and then use the arrows to create darker copies. Check the trays If you are copying from the ADF, make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF). Size is reduced • • The reduce/enlarge or other copy feature might have been set from the printer control panel to reduce the scanned image. Check the settings for the copy job to make sure that they are for normal size. If you are using a computer running Windows, the HP software settings might be set to reduce the scanned image. Change the settings, if needed. Solve copy problems 91 Chapter 8 Copy quality is poor Take steps to improve the copy quality • • • Use quality originals. The accuracy of the copy depends on the quality and size of the original. Use the Copy menu to adjust the brightness of the copy. If the original is too light, the copy might not be able to compensate, even if you adjust the contrast. Load the media correctly. If the media is loaded incorrectly, it might skew, causing unclear images. For more information, see Media specifications. Use or make a carrier sheet to protect your originals. Check the printer • • • The scanner lid might not be closed correctly. The scanner glass or lid backing might need cleaning. For more information, see Clean the scanner glass and lid backing. The ADF might need cleaning. For more information, see Clean the ADF. Check the settings The quality setting of Fast (which produces draft-quality copies) might be responsible for the missing or faded documents. Change to the Normal or Best setting. Print a Print Quality Diagnostic Page and follow the instruction on the page to resolve poor quality copy problems. For more information, see Print and evaluate a print quality report. • • • • • • 92 Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). For more information, see Media specifications. Too light or dark Try adjusting the contrast and copy-quality settings. Unwanted lines The scanner glass, lid backing, or frame might need cleaning. For more information, see Maintain the printer. Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass or lid backing. Try cleaning the printer. For more information, see Maintain the printer. Copy is slanted or skewed If you are using the ADF, check the following: ◦ Make sure that the ADF input tray is not too full. ◦ Make sure that the ADF width adjusters are snug against the sides of the media. For more information, see Load an original in the automatic document feeder (ADF). Unclear text ◦ Try adjusting the contrast and copy-quality settings. ◦ The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. Solve a problem • • • Incompletely filled text or graphics Try adjusting the contrast and copy-quality settings. Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. Horizontal grainy or white bands in light-gray to medium-gray areas The default enhancement setting might not be suitable for the job. Check the setting and change it to enhance text or photographs, if needed. For more information, see Change copy settings. The printer prints half a page, then ejects the paper Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Printer management tools and Understand the Printer Status Report. HP cannot guarantee the quality of non-HP ink cartridges. Paper mismatch Check the settings Verify that the loaded media size and type matches the control panel settings. Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. • • • • • • • Scanner did nothing Scan takes too long Part of the document did not scan or text is missing Text cannot be edited Error messages appear Scanned image quality is poor Scan defects are apparent Solve scan problems 93 Chapter 8 Scanner did nothing • • • Check the original Make sure that the original is loaded correctly. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). Check the printer The printer might be coming out of Sleep mode after a period of inactivity, which delays processing a short while. Wait until the printer displays the Home screen. Check the HP software Make sure that the HP software provided with the printer is installed correctly. If the printer is connected to a network and you are unable to scan from its control panel to a Windows computer, check that scanning is enabled in the HP software. From the computer desktop, click Start, select Programs or All Programs, and then select the folder for the HP printer, followed by the printer. Select Print, Scan & Fax, and then select Manage Scan to Computer under Scan. NOTE: Scanning runs as a background process on the computer. If you do not intend to scan frequently, you can choose to disable it. Scan takes too long Check the settings ◦ If you set the resolution too high, the scan job takes longer and results in larger files. To obtain good results, do not use a resolution that is higher than needed. You can lower the resolution to scan more quickly. ◦ If you acquire an image through TWAIN, you can change the settings so that the original scans in black and white. See the onscreen Help for the TWAIN program for information. Part of the document did not scan or text is missing • • 94 Check the original ◦ Make sure that you loaded the original correctly. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). ◦ If you scanned the document from the ADF, try scanning the document directly from the scanner glass. For more information, see Load an original on the scanner glass. ◦ Colored backgrounds can cause images in the foreground to blend into the background. Try adjusting the settings before you scan the original, or try enhancing the image after you scan the original. Check the settings ◦ Make sure that the scan size specified in the HP scanning software is large enough for the original that you are scanning. ◦ If you are using the HP printer software, the default settings in the HP printer software might be set to automatically perform a specific task other than the one that you are attempting. See the onscreen Help for the HP printer software for instructions about changing the properties. Solve a problem Text cannot be edited • • Make sure that the OCR has been installed: ◦ Make sure that the OCR has been installed: Windows: On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. Click Add More Software, click Customize Software Selections, and make sure the OCR option is selected. Mac OS X: If you have installed the HP software using the Minimum installation option, the OCR software might not have been installed. To install this software, place the HP software CD into the computer, double-click the HP Installer icon on the software CD, and when prompted, select the HP Recommended Software option. ◦ When you scan the original, make sure that you select a document type in the software that creates editable text. If text is classified as a graphic, it is not converted to text. ◦ If you are using a separate OCR (optical character recognition) program, the OCR program might be linked to a word-processing program that does not perform OCR tasks. For more information, see the documentation provided with the OCR program. ◦ Make sure you have selected an OCR language that corresponds to the language used for the document you are scanning. For more information, see the documentation provided with the OCR program. Check the originals ◦ When scanning documents as editable text from the ADF, the original must be loaded into the ADF with the top forward and face up. When scanning from the scanner glass, the original must be loaded with the top facing the right edge of the scanner glass. Also, make sure the document is not skewed. For more information, see Load an original on the scanner glass or Load an original in the automatic document feeder (ADF). ◦ The software might not recognize text that is tightly spaced. For example, if the text that the software converts has missing or combined characters, "rn" might appear as "m." ◦ The accuracy of the software depends on the image quality, text size, and structure of the original and the quality of the scan itself. Make sure that your original has good image quality. ◦ Colored backgrounds can cause images in the foreground to blend too much. Solve scan problems 95 Chapter 8 Error messages appear • Unable to activate TWAIN source or An error occurred while acquiring the image ◦ If you are acquiring an image from another device, such as another scanner, make sure that the other device is TWAIN-compliant. Devices that are not TWAIN-compliant do not work with the HP software provided with the printer. ◦ If you are using a USB connection, make sure that you have connected the USB Device Cable to the correct port on the back of your computer. ◦ Verify that the correct TWAIN source is selected. In the HP software, check the TWAIN source by selecting Select Scanner on the File menu. NOTE: The HP scanning software does not support TWAIN and WIA scanning on computers running Mac OS X. • Reload document and then restart job Press the button to the right of OK on the printer control panel, and then reload the remaining documents in the ADF. For more information see Load an original in the automatic document feeder (ADF). Scanned image quality is poor The original is a second-generation photo or picture Reprinted photographs, such as those in newspapers or magazines, are printed by using tiny dots of ink that make an interpretation of the original photograph, which degrades the quality. Often, the ink dots form unwanted patterns that can be detected when the image is scanned or printed or when the image appears on a screen. If the following suggestions do not solve the problem, you might need to use a better-quality version of the original. ◦ To eliminate the patterns, try reducing the size of the image after scanning. ◦ Print the scanned image to see if the quality is better. ◦ Make sure that the resolution and color settings are correct for the type of scan job. ◦ For best results, use the scanner glass for scanning rather than the ADF. Text or images on the back of a two-sided original appear in the scan Two-sided originals can "bleed" text or images from the back side to the scan if the originals are printed on media that is too thin or too transparent. The scanned image is skewed The original might have been loaded incorrectly. Be sure to use the media guides when you load the originals into the ADF. For more information, see Load an original in the automatic document feeder (ADF). For best results, use the scanner glass for scanning rather than the ADF. The image quality is better when printed The image that appears on the screen is not always an accurate representation of the quality of the scan. ◦ Try adjusting your computer monitor settings to use more colors (or levels of gray). On Windows computers, you typically make this adjustment by opening Display on the Windows control panel. ◦ Try adjusting the resolution and color settings. 96 Solve a problem The scanned image shows blots, lines, vertical white stripes, or other defects ◦ If the scanner glass is dirty, the image produced does not have optimum clarity. See Maintain the printer for cleaning instructions. ◦ The defects might be on the original and are not a result of the scanning process. Graphics look different from the original Scan at a higher resolution. NOTE: Scanning at high resolution can take a long time, and it can take up a large amount of space on your computer. Take steps to improve the scan quality ◦ Use the glass to scan rather than the ADF. ◦ Place the media correctly. If the media is placed incorrectly on the scanner glass, it might skew, which causes unclear images. For more information, see Load an original on the scanner glass. ◦ Adjust the HP software settings according to how you plan to use the scanned page. ◦ Use or make a carrier sheet to protect your originals. ◦ Clean the scanner glass. For more information, see Clean the scanner glass and lid backing. Scan defects are apparent • • • • • Blank pages Make sure that the original document is placed correctly. Place the original document face down on the flatbed scanner with the top-left corner of the document located in the lower-right corner of the scanner glass. Too light or dark ◦ Try adjusting the settings. Be sure to use the correct resolution and color settings. ◦ The original image might be very light or dark or might be printed on colored paper. Unwanted lines, black dots or streaks ◦ Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass; the scanner glass might be dirty or scratched; or the lid backing might be dirty. Try cleaning the scanner glass and lid backing. For more information, see Maintain the printer. If cleaning does not correct the problem, the scanner glass or lid backing might need to be replaced. ◦ The defects might be on the original and are not a result of the scanning process. Unclear text Try adjusting the settings. Make sure that the resolution and color settings are correct. Size is reduced The HP software settings might be set to reduce the scanned image. See the HP printer software Help for more information about changing the settings. Solve scan problems 97 Chapter 8 Solve fax problems This section contains fax setup troubleshooting information for the printer. If the printer is not set up correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both. If you are having faxing problems, you can print a fax test report to check the status of the printer. The test fails if the printer is not set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. For more information, see Test fax setup. If the test fails, review the report for information on how to fix any problems found. For more information, see The fax test failed. TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. • • • • • • • • • • The fax test failed The display always shows Phone Off Hook The printer is having problems sending and receiving faxes The printer is having problems sending a manual fax The printer cannot receive faxes, but can send faxes The printer cannot send faxes, but can receive faxes Fax tones are recorded on my answering machine The phone cord that came with my printer is not long enough Color faxes do not print The computer cannot receive faxes (Fax to PC and Fax to Mac) The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try. This section contains the following topics: • • • • • • 98 The "Fax Hardware Test" failed The "Fax Connected to Active Telephone Wall Jack" test failed The "Phone Cord Connected to Correct Port on Fax" test failed The "Using Correct Type of Phone Cord with Fax" test failed The "Dial Tone Detection" test failed The "Fax Line Condition" test failed Solve a problem The "Fax Hardware Test" failed Solution: • Turn the printer off by pressing the • • • • (Power) button located on the printer control panel and then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test. Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support. The "Fax Connected to Active Telephone Wall Jack" test failed Solution: • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. For more information on setting up the printer for faxing, see Additional fax setup. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. Solve fax problems 99 Chapter 8 • • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine. Figure 8-1 Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the printer is ready for faxing. 3. Try to send or receive a test fax. 100 Solve a problem • • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. The "Using Correct Type of Phone Cord with Fax" test failed Solution: • Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the printer, and the other end to your telephone wall jack, as shown in the illustration. 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You also need another phone cord, which Solve fax problems 101 Chapter 8 • • • can be a standard phone cord that you might already have in your home or office. Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. The "Dial Tone Detection" test failed Solution: • Other equipment that uses the same phone line as the printer might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line. • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. • If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax. • Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. 102 Solve a problem After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line. The "Fax Line Condition" test failed Solution: • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure. • Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. • Other equipment that uses the same phone line as the printer might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. ◦ If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ◦ If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. • Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you plug in the phone cord that came with the printer, run the fax test again. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. The display always shows Phone Off Hook Solution: You are using the wrong type of phone cord. Make sure you are using the phone cord that came with the printer to connect the printer to your phone line. If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store Solve fax problems 103 Chapter 8 that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. Solution: Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes Solution: Make sure the printer is turned on. Look at the display on the printer. If (Power) button is not lit, the printer is turned off. the display is blank and the Make sure the power cord is firmly connected to the printer and plugged into a power outlet. Press the (Power) button to turn on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on. Solution: If Fax to PC or Fax to Mac has been enabled, you might not be able to send or receive faxes if the fax memory is full (limited by printer memory). Solution: • Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack. One end of the phone cord should be 104 Solve a problem connected to the port labeled 1-LINE on the back of the printer and the other end to your telephone wall jack, as shown in the illustration. 1 2 • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send an email or access the Internet. Check to see if another process has caused an error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the printer cannot send or receive a fax until the error condition is resolved. Solve fax problems 105 Chapter 8 • • • • • The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again. For information about changing ECM, see Set the Error Correction Mode. If the problem persists, contact your telephone company. If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you cannot fax successfully. For more information, see Case B: Set up the printer with DSL. Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region, if possible. For more information, see Case C: Set up the printer with a PBX phone system or an ISDN line. If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn off your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and listen to the dial tone again. NOTE: You might notice static on the phone line again in the future. If the printer stops sending and receiving faxes, repeat this process. • If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem off, contact your DSL provider for support. If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. The printer is having problems sending a manual fax Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the printer, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. 106 Solve a problem • Make sure the telephone you use to initiate the fax call is connected directly to the printer. To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the printer, as shown in the illustration. 1 3 2 • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port 3 Telephone If you are sending a fax manually from your phone that is connected directly to the printer, you must use the keypad on the telephone to send the fax. You cannot use the keypad on the printer control panel. NOTE: If using a serial-type phone system, connect your phone directly on top of the printer cable which has a wall plug attached to it. The printer cannot receive faxes, but can send faxes Solution: • If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings. For more information, see Change the answer ring pattern for distinctive ring. • If Auto Answer is set to Off, you need to receive faxes manually; otherwise, the printer cannot receive the fax. For information on receiving faxes manually, see Receive a fax manually. • If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. This means that you must be available to respond in person to incoming fax calls. For information on setting up the printer when you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually. Solve fax problems 107 Chapter 8 • • If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer from receiving fax calls. If you have an answering machine on the same phone line with the printer, you might have one of the following problems: ◦ Your answering machine might not be set up correctly with the printer. ◦ Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the sending fax machine might disconnect. ◦ Your answering machine might not have enough quiet time after your outgoing message to allow the printer to detect fax tones. This problem is most common with digital answering machines. The following actions might help solve these problems: ◦ When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine. ◦ Make sure the printer is set to receive faxes automatically. For information on setting up the printer to receive faxes automatically, see Receive a fax. ◦ Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. For more information, see Set the number of rings before answering. ◦ Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem. ◦ Reconnect the answering machine and record your outgoing message again. Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. There should be no background noise when recording this silent time. Try to receive a fax again. NOTE: Some digital answering machines might not retain the recorded silence at the end of your outgoing message. Play back your outgoing message to check. 108 Solve a problem • • If the printer shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. To find out if other equipment is causing a problem, disconnect everything except the printer from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is set to match. For more information, see Change the answer ring pattern for distinctive ring. The printer cannot send faxes, but can receive faxes Solution: • The printer might be dialing too fast or too soon. You might need to insert some pauses in the number sequence. For example, if you need to access an outside line before dialing the phone number, insert a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press the * button repeatedly, until a dash (-) appears on the display. You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. For more information, see Send a fax using monitor dialing. • The number you entered when sending the fax is not in the proper format or the receiving fax machine is having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Solve fax problems 109 Chapter 8 Fax tones are recorded on my answering machine Solution: • When you have an answering machine on the same phone line you use for fax calls, try connecting the answering machine directly to the printer as described in Case I: Shared voice/fax line with answering machine. If you do not connect the answering machine as recommended, fax tones might be recorded on your answering machine. • Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the printer should be greater than the number of rings to answer for the answering machine. If the answering machine and the printer are set to the same number of rings to answer, both devices answer the call and fax tones are recorded on the answering machine. • Set your answering machine to a low number of rings and the printer to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine answers the call and the printer monitors the line. If the printer detects fax tones, the printer receives the fax. If the call is a voice call, the answering machine records the incoming message. For more information, see Set the number of rings before answering. The phone cord that came with my printer is not long enough Solution: If the phone cord that came with the printer is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You also need another phone cord, which can be a standard phone cord that you might already have in your home or office. TIP: If the printer came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your phone cord 1. Using the phone cord supplied in the box with the printer, connect one end to the coupler, then connect the other end to the port labeled 1-LINE on the back of the printer. 2. Connect another phone cord to the open port on the coupler and to the telephone wall jack. Color faxes do not print Cause: The Incoming Fax Printing option is turned off. Solution: To print color faxes, make sure that the Incoming Fax Printing option in the printer control panel is turned on. 110 Solve a problem The computer cannot receive faxes (Fax to PC and Fax to Mac) Cause: The computer selected to receive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off. Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times. Cause: Fax to PC or Fax to Mac is not activated or the computer is not configured to receive faxes. Solution: Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes. Solve problems using HP ePrint and HP websites This section provides solutions to common problems using HP ePrint and HP websites. • • Solve problems using HP ePrint (HP Deskjet Ink Advantage 4625 e-All-in-One series) Solve problems using HP websites Solve problems using HP ePrint (HP Deskjet Ink Advantage 4625 e-All-in-One series) If you are having problems using HP ePrint, check the following: • Make sure the printer is connected to the Internet using a wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. • • • • Make sure the latest product updates have been installed on the printer. For more information, see Update the printer. Make sure HP ePrint is enabled on the printer. For more information, see Set up HP ePrint using the printer’s control panel. Make sure the network hub, switch, or router is turned on and working correctly. Make sure the wireless network is functioning properly. For more information, see Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series). Solve problems using HP ePrint and HP websites 111 Chapter 8 • • If you are using HP ePrint, check the following: ◦ Make sure the printer’s email address is correct. ◦ The ePrint server does not accept email print jobs if there are multiple email addresses included in the "To" or "Cc" fields. Only enter the email address of your HP printer in the "To" field. Do not enter any additional email addresses in the other fields. ◦ Make sure you are sending documents that meet the HP ePrint requirements. For more information, see HP ePrint specifications (HP Deskjet Ink Advantage 4625 e-All-in-One series). If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid: ◦ Check the settings being used by the Web browser you are using (such as Internet Explorer, Firefox, or Safari). ◦ Check with the IT administrator or person who set up your firewall. If the proxy settings used by your firewall have changed, you must update these settings in either the printer’s control panel. If these settings are not updated, you will not be able to use HP ePrint. For more information, see Set up HP ePrint using the printer’s control panel. TIP: For additional help setting up and using HP ePrint, visit ePrintCenter (www.eprintcenter.com). Solve problems using HP websites If you are having problems using HP websites from your computer, check the following: • • • Make sure the computer that you are using is connected to the Internet. Make sure the web browser meets the minimum system requirements. For more information, see HP website specifications. If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation provided with your web browser. Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) This section provides information about solving problems you might encounter when connecting the printer to your wireless network. Follow these suggestions in order, starting with those listed in the “Basic wireless troubleshooting” section. If you still encounter problems, follow the suggestions provided in the “Advanced wireless troubleshooting” section. • • Basic wireless troubleshooting Advanced wireless troubleshooting TIP: For more information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting. 112 Solve a problem TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all languages.) NOTE: After you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the order presented. Step 1 - Make sure the wireless (802.11) light is turned on If the blue light near the printer's wireless button is not lit, the wireless capabilities might not have been turned on. To turn on wireless, press the (Wireless) button. If you see a Wireless is Off option in the list, using the buttons on the right, select Wireless Settings, select Wireless: On/Off, and then select On. Step 2 - Restart components of the wireless network Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on recovers from a network communication issue. Step 3 - Run the Wireless Test Report For wireless networking issues, run the Wireless Test Report. To print a Wireless Test Report page, press the (Wireless) button, and then, using the buttons on the right, scroll to and select Print Reports, and then select Wireless Test Report. If a problem is detected, the printed test report includes recommendations that might help solve the problem. TIP: If the Wireless Test Report indicates the signal is weak, try moving the printer closer to the wireless router. Advanced wireless troubleshooting If you have tried the steps provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try the following steps in the order presented: • • • • • • • Step 1: Make sure your computer is connected to your network Step 2: Make sure that the printer is connected to your network Step 3: Check to see if the firewall software is blocking communication Step 4: Make sure the printer is online and ready Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN) After resolving the problems Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) 113 Chapter 8 Step 1: Make sure your computer is connected to your network Make sure your computer is connected to your wireless network. If the computer is not connected to the network, you cannot use the printer over the network. To check a wireless connection 1. Make sure that your computer's wireless has been turned on. For more information, see the documentation that came with your computer. 2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours. The following steps can help you determine if your computer is connected to your network. Windows a. Click Start, click Control Panel, point to Network Connections, and then click View Network Status and Tasks. or Click Start, select Settings, click Control Panel, double-click Network Connections, click the View menu, and then select Details. Leave the network dialog box open while you continue to the next step. b. Disconnect the power cord from the wireless router. The connection status of your computer should change to Not Connected. c. Reconnect the power cord to the wireless router. The connection status should change to Connected. Mac OS X ▲ Click the AirPort/Wi-Fi status icon in the menu bar at the top of the screen. From the menu that appears, you can determine if the wireless connection is turned on and which wireless network your computer is connected to. NOTE: To set up a wireless connection on the Mac, click System Preferences in the Dock, and then click Network. For more information, click the Help button in the window. If you are unable to get your computer connected to your network, contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer. TIP: If you are able to access the Internet and are using a computer running Windows, you can also access HP Network Assistant at www.hp.com/sbso/ wireless/tools-setup.html?jumpid=reg_R1002_USEN for help in setting up a network (This web site is only available in English). Step 2: Make sure that the printer is connected to your network If your printer is not connected to the same network as your computer, you cannot use the printer over the network. Follow the steps described in this section to find out if your printer is actively connected to the correct network. NOTE: If your wireless router or base station is using a hidden SSID, your printer cannot automatically detect the network. 114 Solve a problem A: Make sure the printer is on the network 1. If the printer is connected to a wireless network, print the network configuration page. For more information, see Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series). 2. After the page has been printed, check the Network Status and URL: Network Status • • URL If the Network Status is Ready, the printer is actively connected to a network. If the Network Status is Offline, the printer is not connected to a network. Run the Wireless Test Report using the instructions at the beginning of this section, and then follow any recommendations. The URL shown here is the network address assigned to the printer by your router. You need this to connect to the embedded web server (EWS). For information about connecting the printer to a wireless network, see Set up the printer for wireless communication. B: Check to see if you can access the EWS After you establish that the computer and the printer both have active connections to a network, you can verify if they are on the same network by accessing the printer's EWS. For more information, see Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series). To access the EWS 1. On your computer, open the EWS. For more information, see Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series). NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS. 2. If you can access the EWS, try using the printer over the network (such as to print) to see if your network setup was successful. 3. If you cannot access the EWS or are still having problems using the printer over the network, continue to the next section regarding firewalls. Step 3: Check to see if the firewall software is blocking communication If you cannot access the EWS and are sure both the computer and printer have active connections to the same network, the firewall security software might be blocking communication. Temporarily turn off any firewall security software running on your computer and then try to access the EWS again. If you can access the EWS, try using the printer (for printing). If you are able to open the EWS and use your printer with the firewall turned off, you need to reconfigure your firewall settings to allow the computer and printer to communicate with each other over the network. For more information, see Configure your firewall software to work with the printer. Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) 115 Chapter 8 If you are able to access the EWS, but are still unable to use the printer even with the firewall turned off, try enabling the firewall software to recognize the printer. For more information, see the documentation provided with your firewall software. Step 4: Make sure the printer is online and ready If you have the HP software installed, you can check the printer’s status from your computer to see if the printer is paused or offline, preventing you from using it. To check the printer’s status, follow the instructions for your operating system: Windows 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. If the printers on your computer are not being displayed in Details view, click the View menu, and then click Details. 3. Do one of the following, depending on the printer status: a. If the printer is Offline, right-click the printer, and click Use Printer Online. b. If the printer is Paused, right-click the printer, and click Resume Printing. 4. Try using the printer over the network. Mac OS X 1. Click System Preferences in the Dock, and then click Print & Fax or Print & Scan. 2. Select the printer, and the click Open Print Queue. 3. If the print job is on hold, click Resume. 4. If the printer is paused, click Resume Printer. If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer, your firewall might be interfering. For more information, see Configure your firewall software to work with the printer. If you still cannot use the printer over the network, continue to the next section for additional troubleshooting help Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you have difficulties 116 Solve a problem printing or connecting to the printer, make sure the correct version of the printer driver is set as the default. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. 2. Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly: a. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences. b. On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is connected wirelessly has HP network re-discovery port monitor as the Port description, next to the checkmark. 3. Right-click the printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer. NOTE: If there is more than one icon in the folder for the printer, right-click the printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer. Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN) A Virtual Private Network (VPN) is a computer network that uses the Internet to provide a remote, secure connection to an organization’s network. However, most VPN services do not allow you to access local devices (like your printer) on your local network while your computer is connected to the VPN. To connect to the printer, disconnect from the VPN. TIP: To use the printer while connected to the VPN, you can connect the printer to your computer with a USB cable. The printer uses its USB and network connections at the same time. For more information, contact your network administrator or the person who set up the wireless network. After resolving the problems After you resolve any problems and have successfully connected the printer to your wireless network, complete the following steps for your operating system: Windows 1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. 2. Click Connect a new printer, and then select the type of connection you want to use. Mac OS X 1. Open HP Utility. For more information, see HP Utility (Mac OS X). 2. Click the Applications icon on the toolbar, double-click HP Setup Assistant, and then follow the onscreen instructions. Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) 117 Chapter 8 Configure your firewall software to work with the printer A personal firewall, which is security software running on your computer, can block network communication between your printer and your computer. If you are having problems such as: • • • • Printer not found when installing HP software Unable to print, print job stuck in queue or printer goes offline Scan communication errors or scanner busy messages Unable to see printer status on your computer The firewall might be preventing your printer from notifying computers on your network where it can be found. If you are using the HP software on a computer running Windows and cannot find the printer during installation (and you know the printer is on the network)—or if you have already successfully installed HP software and experience problems—check the following: • • • • • • • If you have just installed the HP software, try turning off your computer and the printer, and then turning them both on again. Keep your security software up to date. Many security software vendors provide updates that correct known issues and provide the latest defenses against new security threats. If your firewall has "High," "Medium," or "Low" security settings, use the "Medium" setting when your computer is connected to your network. If you have changed any firewall settings from default, try going back to the default setting. If your firewall has a setting called "trusted zone," use this setting when your computer is connected to your network. If your firewall has a setting to "not show alert messages," you should disable this. When installing the HP software and using the HP printer you may see alert messages from your firewall software that provide options to "allow," "permit" or "unblock." You should allow any HP software that causes an alert. Also, if the alert has a "remember this action" or "create a rule for this" selection, select it. This is how the firewall learns what can be trusted on your network. Do not have more than one firewall enabled at the same time on your computer. An example would be having both the Windows firewall provided by the operating system and a third party firewall enabled at the same time. Having more than one firewall enabled at the same time will not make you computer any safer and may cause problems. For more information about using your printer with personal firewall software, visit www.hp.com/go/wirelessprinting, and then click Firewall Help in the Need Help Troubleshooting? section. NOTE: At this time, some portions of this site are not available in all languages. 118 Solve a problem Solve printer management problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) This section provides solutions to common problems that involve managing the printer. This section contains the following topic: • Embedded web server cannot be opened NOTE: To use the embedded web server, the printer must be connected to a network using a wireless connection. You cannot use the embedded web server if the printer is connected to a computer with a USB cable. TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. Embedded web server cannot be opened Check your network setup • Make sure you are not using a phone cord or a crossover cable to connect the printer to the network. • Make sure the network cable is securely connected to the printer. • Make sure the network hub, switch, or router is turned on and working correctly. Check the computer Make sure the computer that you are using is connected to the network. NOTE: To use the EWS, the printer must be connected to a network. You cannot use the embedded web server if the printer is connected to a computer with a USB cable. Check your web browser • Make sure the web browser meets the minimum system requirements. For more information, see Embedded web server specifications. • If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser. • Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser. Solve printer management problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) 119 Chapter 8 Check the printer IP address • To check the IP address of the printer, obtain the IP address by printing a network configuration page. Press the (Wireless) button, and then, using the buttons on the right, scroll to and select Print Reports, and then select Network Configuration Page. • Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.) For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows): C:\Ping 123.123.123.123 Or In Network Utility (Mac OS X), click the Ping tab, type the 123.123.123.123 in the box, and then click Ping. If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. Troubleshoot installation issues If the following topics do not help, see HP support for information about HP support. TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. • • • Hardware installation suggestions HP software installation suggestions Solve network problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) Hardware installation suggestions Check the printer • Make sure that all packing tape and material have been removed from outside and inside the printer. • Make sure that the printer is loaded with paper. • Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel. Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the printer and to a working power outlet. 120 Solve a problem Check the ink cartridges Make sure that all of the ink cartridges are firmly installed and aligned in their correct, color-coded slot. A correctly installed ink cartridge should not move when pulled slightly. The printer cannot work if all the ink cartridges are not installed. HP software installation suggestions Check the computer system • Make sure that your computer is running one of the supported operating systems. For more information, see System requirements. • Make sure that the computer meets at least the minimum system requirements. For more information, see System requirements. • If you are using a computer running Windows, make sure that the USB drivers have not been disabled in the Windows Device Manager. • If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a complete uninstallation of the printer driver. Restart your computer, and reinstall the printer driver. Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that all other programs are closed. • If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter. • If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP web site, www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. NOTE: After correcting any problems, run the installation program again. Solve network problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) General network troubleshooting • If you are unable to install the HP software, verify that: ◦ All cable connections to the computer and the printer are secure. ◦ The network is operational and the network hub, switch, or router is turned on. ◦ All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. Troubleshoot installation issues 121 Chapter 8 ◦ • Make sure the printer is installed on the same subnet as the computers that use the printer. ◦ If the installation program cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series). If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: ◦ Print the printer’s network configuration page. For more information, see Understand the network configuration page (HP Deskjet Ink Advantage 4625 eAll-in-One series). ◦ Click Start, then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. ◦ Right-click the printer icon, click Properties, and then click the Ports tab. ◦ Select the TCP/IP port for the printer, and then click Configure Port. ◦ Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page. ◦ Click OK twice to save the settings and close the dialog boxes. To reset the printer's network settings 1. Press the (Wireless) button, and then, using the buttons on the right, scroll to and select Wireless Settings, select Restore Defaults, and then select Yes. A message appears stating that the network defaults have been restored. 2. Press the (Setup) button, and then, using the buttons on the right, scroll to and select Reports, and then select Network Configuration Page to print the network configuration page and verify that the network settings have been reset. Understand the Printer Status Report Use the printer status report to view current printer information and ink cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. 122 Solve a problem If you need to call HP, it is often useful to print the printer status report before calling. 1 2 3 1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), and the number of pages printed from the trays and accessories. 2. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and warranty expiration dates for the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable. 3. Additional Assistance: Provides information about where you can go to get more information about the printer, as well as information about how to set up a Fax Text and how to run a Wireless Test Report. To print the Printer Status Report From the Home screen, press the (Setup) button. Using the buttons on the right, scroll to and select Reports, and then select Printer Status Report. Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series) If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer. You can use the network configuration page to Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series) 123 Chapter 8 help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. To print the network configuration page from the printer control panel (Setup) button. Using the buttons on the right, From the Home screen, press the scroll to and select Reports, and then select Network Configuration Page. 1 2 3 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded web server. 2. 802.11 Wireless: Shows information about your wireless network connection, such as the hostname, IP address, subnet mask, default gateway, and server. 3. Miscellaneous: Shows information about more advanced network settings. • Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for example, the HP Standard Port). • IPP: Internet Printing Protocol (IPP) is a standard network protocol for remote printing. Unlike other remote IP-based protocols, IPP supports access control, authentication, and encryption, allowing for more secure printing. • Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name System) are typically used on small networks for IP address and name resolution (through UDP port 5353), where a conventional DNS server is not used. 124 Solve a problem • • SLP: Service Location Protocol (SLP) is an Internet standard network protocol that provides a framework to allow networking applications to discover the existence, location, and configuration of networked services in enterprise networks. This protocol simplifies discovery and use of network resources such as printers, web servers, fax machines, video cameras, files systems, backup devices (tape drives), databases, directories, mail servers, calendars. Microsoft Web Services: Enable or disable the Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the printer. Disable unused print services to prevent access through those services. NOTE: For more information about WS Discovery and WSD Print, visit www.microsoft.com. Uninstall and reinstall the HP software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the HP software installation screen, you might need to uninstall and then reinstall the HP software that came with the printer. Do not simply delete the printer application files from your computer. To uninstall from a Windows computer: 1. On the computer desktop, click Start, select Settings, click Control Panel, and then click Add/Remove Programs. - Or Click Start, click Control Panel, and then double-click Programs and Features. 2. Select the printer name, and then click Change/Remove or Uninstall/Change. Follow the onscreen instructions. 3. Disconnect the printer from your computer. 4. Restart your computer. NOTE: It is important that you disconnect the printer before restarting your computer. Do not connect the printer to your computer until after you have reinstalled the HP software. 5. Insert the HP software CD into your computer's CD drive and then start the Setup program. 6. Follow the onscreen instructions. To uninstall from a Macintosh computer: 1. Double-click the HP Uninstaller icon (located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk), and then click Continue. 2. When prompted, type the correct administrator’s name and password, and then click OK. 3. Follow the onscreen instructions. 4. When the HP Uninstaller finishes, restart your computer. Uninstall and reinstall the HP software 125 Chapter 8 Printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues. Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges. This section contains the following topics: • • • Clean the printhead Align the printhead Print and evaluate a print quality report Clean the printhead If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned. There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor. If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support. NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. Before cleaning the printhead, make sure you load paper. For more information, see Load media. Not turning the printer off correctly can cause print quality problems. For more information, see Turn off the printer. To clean the printhead from the control panel 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. From the Home screen, press the (Setup) button. 3. Using the buttons on the right, scroll to and select Tools, and then select Clean Printhead. To clean the printhead from Toolbox (Windows) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. Open Toolbox. For more information, see Open the Toolbox. 3. From the Device Services tab, click the icon to the left of Clean Printheads. 4. Follow the onscreen instructions. 126 Solve a problem To clean the printhead from HP Utility (Mac OS X) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. Open HP Utility. For more information, see HP Utility (Mac OS X). 3. In the Information And Support section, click Clean Printheads. 4. Click Clean, and then follow the onscreen instructions. To clean the printhead from the embedded web server (EWS) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. Open the EWS. For more information, see To open the embedded web server. 3. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 4. Click Clean Printhead and follow the onscreen instructions. Align the printhead The printer automatically aligns the printhead during the initial setup. You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts. To align the printhead from the control panel 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. From the Home screen, press the (Setup) button. 3. Using the buttons on the right, scroll to and select Tools, and then select Align Printer. To align the printhead from Toolbox (Windows) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. Open Toolbox. For more information, see Open the Toolbox. 3. From the Device Services tab, click the icon to the left of Align Printheads. 4. Follow the onscreen instructions. To align the printhead from HP Utility (Mac OS X) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. Open HP Utility. For more information, see HP Utility (Mac OS X). 3. In the Information And Support section, click Align Printhead. 4. Click Align, and then follow the onscreen instructions. To align the printhead from the embedded web server (EWS) 1. Load Letter, A4, or Legal unused plain white paper into the main input tray. For more information, see Load standard-size media. 2. Open the EWS. For more information, see To open the embedded web server. Printhead maintenance 127 Chapter 8 3. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 4. Click Align Printhead and follow the onscreen instructions. Print and evaluate a print quality report Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can help you determine if the printing system is working correctly. This section includes the following topics: • • To print a print quality report To evaluate the Print Quality Diagnostic Page To print a print quality report • Control panel: From the Home screen, press the (Setup) button. Using the buttons on the right, scroll to and select Reports, and then select Print Quality Report. • Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. (HP Deskjet Ink Advantage 4625 e-All-in-One series) • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. 128 Solve a problem To evaluate the Print Quality Diagnostic Page This section includes the following topics: • • • • • • • • Ink Levels Good color bars Ragged, irregularly streaked, or faded bars Regular white streaks in the bars Bar colors are not uniform Large Black Font Text Alignment Patterns If you see no defects Printhead maintenance 129 Chapter 8 Ink Levels ▲ Look at the Ink Level indicators. If any of the bar level indicators are low, you may need to replace that ink cartridge. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable. Good color bars Example of Good Color Bars All seven bars are solid, sharp-edged, and extend with uniform color all the way across the page - the printer is operating correctly. ▲ Look at the color bars in the middle of the page. There should be seven color bars. The color bars should have sharp edges. They should be solid (not streaked with white or other colors). They should be uniform in color throughout. The bars correspond to the ink cartridges in the printer as follows: 130 Item Cartridge color 1 Black Ink Cartridge 2 Cyan Ink Cartridge 3 Magenta Ink Cartridge 4 Yellow Ink Cartridge Solve a problem Ragged, irregularly streaked, or faded bars Example of Bad Color Bars The top bar is irregularly streaked or fading. Example of Bad Color Bars The top black bar is ragged on one end. If any of the bars are ragged, irregularly streaked, or faded, follow these steps: 1. Make sure the ink cartridges have ink. 2. Remove the cartridge corresponding to the streaked bar and make sure it is correctly vented. For more information, see Replace the ink cartridges. 3. Reinstall the cartridge and make sure all the cartridges are correctly latched. For more information, see Replace the ink cartridges. 4. Clean the printhead. For more information, see Clean the printhead. 5. Try another print or reprint the Print Quality Diagnostic report. If the problem still occurs, but cleaning seems to have helped, clean again. 6. If cleaning does not solve the problem, replace the cartridge that corresponds to the ragged bar. 7. If replacing the ink cartridge does not help, contact HP - the printer may need to be serviced. For more information about contacting HP, see HP support. Preventing the problem that causes ragged bars on the Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer for an extended period of time. • Wait until a new cartridge is ready to be installed before removing an old ink cartridge. Printhead maintenance 131 Chapter 8 Regular white streaks in the bars If any of the color bars show regular white streaks, follow these steps: White streaks The print quality bars have white streaks in them. 1. If the Print Quality Diagnostic report reads PHA TTOE = 0, align the printer. For more information, see Align the printhead. 2. "If PHA TTOE is not 0," or aligning does not help, clean the printhead. For more information, see Clean the printhead. 3. Print another Print Quality Diagnostic report. If the streaking is still there, but seems better, try another cleaning. If the streaking gets worse, contact HP - the printer may need to be serviced. For more information about contacting HP, see HP support. Bar colors are not uniform Print quality bars are not uniform The bars have lighter or darker portions in them. If the color of any of the bars is not uniform, follow these steps: 1. If the printer was recently transported at a high altitude, try a printhead cleaning. 2. If the printer was not recently transported, try printing another Print Quality Diagnostic report. This uses less ink than a printhead cleaning, but if it is not effective, try a cleaning. 3. Retry the Print Quality Diagnostic report. If the colors seem to be improving, continue cleaning. If the colors get worse, contact HP - the printer may need to be serviced. For more information about contacting HP, see HP support. 132 Solve a problem Large Black Font Text Look at the large-font text above the color blocks. I ABCDEFG The type should be sharp and clear. If the type is jagged, try aligning the printer. If there are streaks or smears of ink, clean the printhead. For more information, see Clean the printhead. Example of good Large-Font Type Example of bad Large-Font Type The letters are sharp and clear - the printer is operating correctly. The letters are jagged - align the printer. Example of bad Large-Font Type The letters are smeared - clean the printhead and check if the paper is curled. To avoid curl, store all paper flat in a resealable bag. Example of bad Large-Font Type The letters are ragged on one end - clean the printhead. If this defect occurs right after a new black cartridge is installed, the printer's automatic servicing routines may solve the problem in a day or so, using less ink than a printhead cleaning. Alignment Patterns If the color bars and large font text look OK, and the ink cartridges are not empty, look at the alignment pattern directly above the color bars. Example of a good alignment pattern The lines are straight. Printhead maintenance 133 Chapter 8 Examples of a bad alignment pattern The lines are jagged - align the printer. If that does not work, contact HP. For more information about contacting HP, see HP support. If you see no defects If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the printer serviced, because they are functioning correctly. If you still have a print quality problem, here are some other things you can check: • • • • Check the paper. Check the print settings. Make sure your image has sufficient resolution. If the problem seems confined to a band near the edge of your printout, use the HP software or another software application to rotate the image 180 degrees. The problem might not appear on the other end of the print. Clear jams Occasionally, media becomes jammed during a job. This section contains the following topics: • • Clear paper jams Avoid paper jams Clear paper jams Paper jams can occur either inside the printer or in the ADF. Use these steps to clear a paper jam. 134 Solve a problem To clear a jam inside the printer 1. Remove all media from the output tray. 2. Open the ink cartridge access door, and then remove the cover in the printer. 1 2 3 3. Locate any jammed media inside the printer, grasp it with both hands, and then pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4. Replace the cover in the printer, and then close the ink cartridge access door. 3 1 2 5. Turn on the printer (if you turned it off), and resend the print job. Clear jams 135 Chapter 8 To clear a paper jam in the ADF 1. Lift the cover of the ADF. 2. Lift the tab located on the front edge of the ADF. 3. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4. Close the cover of the ADF, pressing down firmly until it snaps into place. Avoid paper jams To help avoid paper jams, follow these guidelines. • • • • • • • • • 136 Remove printed papers from the output tray frequently. Make sure that you are printing with media that is not wrinkled, folded, or damaged. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Do not use paper that is too thick or too thin for the printer. Make sure that the trays are loaded correctly and are not too full. For more information, see Load media. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not place too much paper in the document feeder tray. For information on the maximum number of sheets allowed in the ADF, see Media specifications. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper-width guides do not bend the paper in the input tray. Solve a problem • • • • Do not force paper too far forward in the input tray. Use paper types that are recommended for the printer. For more information, see Media specifications. If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not try to add paper when the printer is trying to pick up a sheet. Make sure that the printer is clean. For more information, see Maintain the printer. Clear jams 137 A Technical information This section contains the following topics: • Warranty information • Printer specifications • Regulatory information • Environmental product stewardship program • Third-party licenses Warranty information This section contains the following topics: 138 • Hewlett-Packard limited warranty statement • Ink cartridge warranty information Technical information Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. Printheads (only applies to products with customer replaceable printheads) 1 year Accessories 1 year unless otherwise stated A. Extent of limited warranty 1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. 2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be interrupted or error free. 3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of: a. Improper maintenance or modification; b. Software, media, parts, or supplies not provided or supported by HP; c. Operation outside the product's specifications; d. Unauthorized modification or misuse. 4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's warranty, HP shall either repair or replace the product, at HP's option. 6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product. 7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP. 8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. 9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance. 10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer. B. Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. C. Limitations of liability 1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies. 2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. D. Local law 1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world. 2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g., the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or allow limitations on the duration of implied warranties. 3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS. HP Limited Warranty Dear Customer, You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country. You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty. Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2 United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN Malta: Hewlett-Packard International Trade B.V., Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa Warranty information 139 Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the product as indicated: For more information about the Hewlett-Packard limited warranty statement, see Hewlett-Packard limited warranty statement. 140 Technical information Printer specifications This section contains the following topics: • Physical specifications • • Product features and capacities Processor and memory specifications • System requirements • • Network protocol specifications Embedded web server specifications • Media specifications • • Print specifications Copy specifications • Fax specifications • • Scan specifications HP ePrint specifications (HP Deskjet Ink Advantage 4625 e-All-in-One series) • HP website specifications • • Environmental specifications Electrical specifications • Acoustic emission specifications Physical specifications Printer size (width x height x depth) 450 x 205 x 355 mm (17.7 x 8.1 x 14.0 inches) Printer weight (including printing supplies) 6.2 kg (13.7 lb) Product features and capacities Feature Capacity Connectivity • • USB 2.0 high speed Wireless 802.11b/g/n 1(HP Deskjet Ink Advantage 4625 e-All-in-One series) 1 This product supports the 802.11n 2.4 GHz frequency band. Ink cartridges Four ink cartridges (one each for black, cyan, magenta, and yellow) NOTE: Not all ink cartridges are supported in all countries/regions. Supply yields Visit www.hp.com/go/learnaboutsupplies/ for more information on estimated ink cartridge yields. Printer languages HP PCL 3 GUI Font support US fonts: CG Times, CG Times Italic, Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic. Duty cycle Up to 3,000 pages per month Printer specifications 141 Appendix A (continued) Feature Capacity Printer control panel language support Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Slovakian, Slovenian, Swedish, Traditional Chinese, Turkish. Language availability varies by country/region. Processor and memory specifications Printer processor ARM R4 Printer memory 128 MB built-in RAM System requirements NOTE: For the most current information about supported operating systems and system requirements, visit www.hp.com/go/customercare. Operating system compatibility • Windows XP Service Pack 2 and Service Pack 3 (32-bit) (Professional and Home Editions), Windows Vista Service Pack 2 (32-bit and 64-bit), Windows 7 Service Pack 0 and Service Pack 1 (32-bit and 64-bit) • • Mac OS X v10.5.8, v10.6, v10.7 Linux (For more information, see http://hplipopensource.com/hplip-web/index.html.) Minimum system requirements • Microsoft® Windows® 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk space, CD-ROM/DVD drive or Internet connection, USB port; Microsoft® Internet Explorer • Microsoft Windows Vista®: 800 MHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk space, CD-ROM/DVD drive or Internet connection, USB port; Microsoft® Internet Explorer • • Microsoft® Windows XP Service Pack 2 or higher (32-bit only): Any Intel Pentium II , Celeron, or compatible processor; 233 MHz or higher; 750MB hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Microsoft® Internet Explorer 6 or higher Mac OS X v10.5.8, v10.6 or v10.7: PowerPC G4, G5, or Intel Core processor, 900 MB free hard disk space, CD-ROM/DVD drive or Internet connection, USB port Network protocol specifications Compatible network protocols TCP/IP Network management Embedded web server (Ability to remotely configure and manage network printers) Embedded web server specifications Requirements • A TCP/IP-based network (IPX/SPX-based networks are not supported) • 142 A web browser (either Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or higher, Safari 3.0 or higher, or Google Chrome 5.0 or higher) Technical information • A network connection (cannot be used with a printer connected to a computer using a USB cable) • An Internet connection (required for some features) NOTE: You can open the embedded web server without being connected to the Internet. However, some features are not available. NOTE: The embedded web server must be on the same side of a firewall as the printer. Media specifications Use these tables to determine the correct media to use with your printer, and determine what features work with your media. • • Understand specifications for supported media Set minimum margins Understand specifications for supported media Use the tables to determine the correct media to use with your printer, and to determine what features work with your media. • Understand supported sizes • Understand supported media types and weights Understand supported sizes Media size Input tray ADF Standard media sizes U.S. Letter (216 x 279 mm; 8.5 x 11 inches)* U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches)* U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches) B5 (ISO) (176 x 250 mm; 6.9 x 9.8 inches) A5 (148 x 210 mm; 5.8 x 8.3 inches) Cabinet (120 x 165 mm; 4.7 x 6.5 inches) Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches) Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches) DL Envelope (110 x 220 mm; 4.3 x 8.7 inches) C5 Envelope (162 x 229 mm; 6.4 x 9 inches) Cards Printer specifications 143 Appendix A (continued) Media size Input tray ADF Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)* Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Borderless Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8 inches) Photo media Photo media (102 x 152 mm; 4 x 6 inches)* Photo media (5 x 7 inches)* Photo media (8 x 10 inches)* Photo media (8.5 x 11 inches) Photo L (89 x 127 mm; 3.5 x 5 inches)* Photo 2L (127 x 178 mm)* 13 x 18 cm* 4 x 6 tab (102 x 152 mm; 4 x 6 inches)* 10x15cm* 10 x 15 cm tab* 3.5 x 5 inches* * These sizes can be used for borderless printing. ** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post. NOTE: Printing on custom-size media is not supported by this printer. Understand supported media types and weights 144 Tray Type Weight Input tray Paper 60 to 105 g/m Technical information Capacity 2 Up to 80 sheets of plain paper (continued) Tray Type Photo media Weight Capacity (16 to 28 lb bond) (10 mm or 0.39 inch stacked) 250 g/m2 Up to 30 sheets (66 lb bond) (10 mm or 0.39 inch stacked) Labels Up to 25 sheets (10 mm or 0.39 inch stacked) Envelopes Cards Output tray All supported media ADF Paper 75 to 90 g/m2 Up to 15 sheets (20 to 24 lb bond envelope) (10 mm or 0.39 inch stacked) Up to 200 g/m2 Up to 40 cards (110 lb index) (10 mm or 0.39 inch stacked) Up to 20 sheets of plain paper (text printing) 60 to 75 g/m2 35 sheets (16 to 20 lb bond) Set minimum margins The document margins must match (or exceed) these margin settings in portrait orientation. 3 3 4 1 2 4 1 2 Printer specifications 145 Appendix A Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin U.S. Letter 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 3.2 mm (0.125 inch) 14.9 mm (0.586 inch) U.S. Legal A4 U.S. Executive B5 A5 Cards Photo media Envelopes NOTE: Printing on custom-size media is not supported by this printer. Print specifications • Print speeds vary according to the complexity of the document. • Print resolution ◦ Black print resolution Up to 600 x 600 dpi with pigmented black ink ◦ Color print resolution Up to 4800 x 1200 dpi optimized on HP Advanced Photo Paper with 1200 x 1200 input dpi Copy specifications • Copy speeds vary according to the complexity of the document and model. • Digital image processing • Up to 99 copies from original • Digital zoom: from 25 to 400% • Fit to page Fax specifications 146 • Walk-up black-and-white and color fax capability. • Up to 99 speed dials. • Up to 99-page memory (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. • Manual fax send and receive. • Automatic busy redial up to five times (varies by country). • Automatic no-answer redial one time or two times (varies by country). • Confirmation and activity reports. • CCITT/ITU Group 3 fax with Error Correction Mode. • 33.6 Kbps transmission. • 4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More complicated pages or higher resolution takes longer and uses more memory. • Ring detect with automatic fax/answering machine switching. Technical information Fine (dpi) Standard (dpi) Black 196 x 203 98 x 203 Color 200 x 200 200 x 200 Fax to PC/Fax to Mac Specifications • Supported file type: Uncompressed TIFF • Supported fax types: black-and-white faxes Scan specifications • • Integrated OCR software automatically converts scanned text to editable text Twain-compliant interface (Windows) and Image Capture-compliant interface (Mac OS X) • Resolution: ◦ ◦ Scanner glass: 1200 x 1200 dpi ADF: 600 x 600 dpi • Color: 24-bit color, 8-bit grayscale (256 levels of gray) • Maximum scan size: ◦ Scanner glass: 216 x 297 mm (8.5 x 11.7 inches) ◦ ADF: 216 x 356 mm (8.5 x 14 inches) HP ePrint specifications (HP Deskjet Ink Advantage 4625 e-All-in-One series) • An Internet connection using a wireless connection. • Maximum size of email and attachments: 5 MB • Maximum number of attachments: 10 NOTE: The ePrint server does not accept email print jobs if there are multiple email addresses included in the "To" or "Cc" fields. Only enter the email address of your HP printer in the "To" field. Do not enter any additional email addresses in the other fields. • Supported file types: ◦ PDF ◦ HTML ◦ Standard text file formats ◦ Microsoft Word, PowerPoint ◦ Image files, such as PNG, JPEG, TIFF, GIF, BMP NOTE: You might be able to use other types of files with HP ePrint. However, HP cannot guarantee that they correct functionality with the printer because they have not been fully tested. HP website specifications • A web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher, Safari 3.2.3 or higher, or Google Chrome 3.0) with the Adobe Flash plug-in (version 10 or higher). • An Internet connection Printer specifications 147 Appendix A Environmental specifications Operating environment Operating temperature: 5° to 40° C (41° to 104° F) Recommended operating conditions: 15° to 32° C (59° to 90° F) Recommended relative humidity: 20 to 80% noncondensing Storage environment Storage temperature: -40° to 60° C (-40° to 140° F) Storage relative humidity: Up to 90% noncondensing at a temperature of 60° C (140° F) Electrical specifications Power supply Universal power adapter (Internal) Power requirements Input voltage: 100 to 240 VAC, 50/60 Hz Output voltage: +32V/+12V at 313 mA/ 166 mA Power consumption 13 watts printing (Normal Mode); 15 watts copying (Normal Mode) Acoustic emission specifications Print in Draft mode, noise levels per ISO 7779 • Sound pressure (bystander position) • Sound power LpAm 55 (dBA) (mono Draft print) LwAd 6.8(BA) 148 Technical information Regulatory information The printer meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • • Regulatory Model Number FCC statement • Notice to users in Korea • • VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord • Noise emission statement for Germany • • Gloss of housing of peripheral devices for Germany Notice to users of the U.S. telephone network: FCC requirements • Notice to users of the Canadian telephone network • • Notice to users of the German telephone network Notice to users in the European Economic Area • Australia wired fax statement • • European Union Regulatory Notice Regulatory information for wireless products Regulatory Model Number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-1102-01 or SNPRC-1102-02. This regulatory number should not be confused with the marketing name (HP Deskjet Ink Advantage 4615 All-in-One series or HP Deskjet Ink Advantage 4625 e-All-in-One series) or product number (CZ283A, CZ283B, CZ283C, CZ284A, CZ284B, or CZ284C). Regulatory information 149 Appendix A FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • • • • Reorient the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501 Modifications (part 15.21) The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Notice to users in Korea VCCI (Class B) compliance statement for users in Japan 䛣䛾⨨䛿䚸䜽䝷䝇Bሗᢏ⾡⨨䛷䛩䚹䛣䛾⨨䛿䚸ᐙᗞ⎔ቃ䛷⏝䛩䜛䛣䛸䜢┠ⓗ䛸䛧䛶 䛔䜎䛩䛜䚸䛣䛾⨨䛜䝷䝆䜸䜔䝔䝺䝡䝆䝵䞁ཷಙᶵ䛻㏆᥋䛧䛶⏝䛥䜜䜛䛸䚸ཷಙ㞀ᐖ䜢ᘬ䛝 ㉳䛣䛩䛣䛸䛜䛒䜚䜎䛩䚹ྲྀᢅㄝ᫂᭩䛻ᚑ䛳䛶ṇ䛧䛔ྲྀ䜚ᢅ䛔䜢䛧䛶ୗ䛥䛔䚹 VCCI-B 150 Technical information Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Gloss of housing of peripheral devices for Germany GS-Erklärung (Deutschland) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden. Regulatory information 151 Appendix A Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. This equipment connects to the telephone network through the following standard network interface jack: USOC RJ-11C. The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called. Too many devices on one line might result in failure to ring in response to an incoming call. In most, but not all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of the number of devices you may connect to your line, as determined by the REN, you should call your local telephone company to determine the maximum REN for your calling area. If this equipment causes harm to the telephone network, your telephone company might discontinue your service temporarily. If possible, they will notify you in advance. If advance notice is not practical, you will be notified as soon as possible. You will also be advised of your right to file a complaint with the FCC. Your telephone company might make changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. If they do, you will be given advance notice so you will have the opportunity to maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for warranty or repair information. Your telephone company might ask you to disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject to state tariffs. Contact your state public utility commission, public service commission, or corporation commission for more information. This equipment includes automatic dialing capability. When programming and/or making test calls to emergency numbers: • Remain on the line and explain to the dispatcher the reason for the call. • Perform such activities in the off-peak hours, such as early morning or late evening. Note The FCC hearing aid compatibility rules for telephones are not applicable to this equipment. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of transmission, the date and time it is sent and an identification of the business, other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual. (The telephone number provided might not be a 900 number or any other number for which charges exceed local or long-distance transmission charges.) In order to program this information into your fax machine, you should complete the steps described in the software. 152 Technical information Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil. L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été effectué dans le cadre d’une Déclaration de conformité stipulant que les spécifications techniques d’Industrie Canada ont été respectées. Néanmoins, cette abréviation ne signifie en aucun cas que l’appareil a été validé par Industrie Canada. Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution est particulièrement importante dans les zones rurales. Remarque Le numéro REN (Ringer Equivalence Number) attribué à chaque appareil terminal fournit une indication sur le nombre maximal de terminaux qui peuvent être connectés à une interface téléphonique. La terminaison d’une interface peut se composer de n’importe quelle combinaison d’appareils, à condition que le total des numéros REN ne dépasse pas 5. Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.0B. This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution might be particularly important in rural areas. Note The REN (Ringer Equivalence Number) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface might consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The REN for this product is 0.0B, based on FCC Part 68 test results. Notice to users of the German telephone network Hinweis für Benutzer des deutschen Telefonnetzwerks Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network (PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelassenen Endgeräten verwendet werden. Regulatory information 153 Appendix A Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased. Contact the vendor or Hewlett-Packard Company if additional product support is necessary. This equipment has been certified by the manufacturer in accordance with Directive 1999/5/EC (annex II) for Pan-European single-terminal connection to the public switched telephone network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended to use this equipment only with the DTMF tone dial setting. Australia wired fax statement In Australia, the HP device must be connected to Telecommunication Network through a line cord which meets the requirements of the Technical Standard AS/ACIF S008. European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC • Ecodesign Directive 2009/125/EC, where applicable CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP. If this product has telecommunications functionality, it also complies with the essential requirements of the following EU Directive: R&TTE Directive 1999/5/EC Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only) either within the product documentation or at the following web site: www.hp.com/go/certificates (type the product number in the search field). 154 Technical information The compliance is indicated by one of the following conformity markings placed on the product: For non-telecommunications products and for EU harmonized telecommunications products, such as Bluetooth® within power class below 10mW. For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is inserted between CE and !). Please refer to the regulatory label provided on the product. The telecommunications functionality of this product may be used in the following EU and EFTA countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom. The telephone connector (not available for all products) is intended for connection to analogue telephone networks. Products with wireless LAN devices Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or restrictions of the channels available. Please make sure that the country settings of the wireless network are correct. France For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For outdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest requirements, see www.arcep.fr. The point of contact for regulatory matters is: Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • Notice to users in Taiwan Regulatory information 155 Appendix A Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches) during normal operation. Notice to users in Brazil Aviso aos usuários no Brasil Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001). Notice to users in Canada Notice to users in Canada/Note à l'attention des utilisateurs canadiens For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from the digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. The internal wireless radio complies with RSS 210 and RSS GEN of Industry Canada. Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique dépassant les limites applicables aux appareils numériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN d'Industrie Canada. Conformément au Règlement d'Industrie Canada, cet émetteur radioélectrique ne peut fonctionner qu'avec une antenne d'un type et d'un gain maximum (ou moindre) approuvé par Industrie Canada. Afin de réduire le brouillage radioélectrique potentiel pour d'autres utilisateurs, le type d'antenne et son gain doivent être choisis de manière à ce que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas celle nécessaire à une communication réussie. Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement dépend des deux conditions suivantes : (1) cet appareil ne doit pas provoquer d'interférences nuisibles et (2) doit accepter toutes interférences reçues, y compris des interférences pouvant provoquer un fonctionnement non souhaité de l'appareil. 156 Technical information Notice to users in Taiwan Regulatory information 157 Appendix A Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.html This section contains the following topics: • Paper use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Disposal of waste equipment by users in private households in the European Union • Power consumption • Chemical Substances • Battery information • EU battery directive • RoHS notices (China only) • RoHS notices (Ukraine only) Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP web site at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/ regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ 158 Technical information English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la tienda donde adquirió el producto. Česky Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt zakoupili. Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet. Nederlands Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product hebt aangeschaft. Eesti Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult. Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme ostsite. Suomi Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös, että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen jälleenmyyjältä. Ελληνικά Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν. Magyar A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata, hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik. A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához. Latviski Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces, to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci. Lietuviškai Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą. Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu. Português Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza, il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto. Descarte de equipamentos por usuários em residências da União Européia Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que adquiriu o produto. Slovenčina Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben. Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade, vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili. Slovenščina Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants. Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit. Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili, da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini, v komunalnem podjetju ali trgovini, kjer ste izdelek kupili. Svenska Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Polski Disposal of waste equipment by users in private households in the European Union Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar kasserade produkter för återvinning. Environmental product stewardship program 159 Appendix A Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach Battery information The printer has internal batteries that are used to maintain printer settings when the printer is turned off. These batteries might require special handling and disposal. This section contains the following topics: • • • Battery disposal in Taiwan Attention California users Battery disposal in Netherlands Battery disposal in Taiwan Attention California users California Perchlorate Material Notice Perchlorate material - special handling may apply. See: http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ This product’s real-time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California. 160 Technical information Battery disposal in Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd. Environmental product stewardship program 161 Appendix A 162 English European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Français Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un technicien qualifié. Deutsch Batterie-Richtlinie der Europäischen Union Dieses Produkt enthält eine Batterie, die dazu dient, die Datenintegrität der Echtzeituhr sowie der Produkteinstellungen zu erhalten, und die für die Lebensdauer des Produkts ausreicht. Im Bedarfsfall sollte das Instandhalten bzw. Austauschen der Batterie von einem qualifizierten Servicetechniker durchgeführt werden. Italiano Direttiva dell'Unione Europea relativa alla raccolta, al trattamento e allo smaltimento di batterie e accumulatori Questo prodotto contiene una batteria utilizzata per preservare l'integrità dei dati dell'orologio in tempo reale o delle impostazioni del prodotto e la sua durata si intende pari a quella del prodotto. Eventuali interventi di riparazione o sostituzione della batteria devono essere eseguiti da un tecnico dell'assistenza qualificato. Español Directiva sobre baterías de la Unión Europea Este producto contiene una batería que se utiliza para conservar la integridad de los datos del reloj de tiempo real o la configuración del producto y está diseñada para durar toda la vida útil del producto. El mantenimiento o la sustitución de dicha batería deberá realizarla un técnico de mantenimiento cualificado. Česky Směrnice Evropské unie pro nakládání s bateriemi Tento výrobek obsahuje baterii, která slouží k uchování správných dat hodin reálného času nebo nastavení výrobku. Baterie je navržena tak, aby vydržela celou životnost výrobku. Jakýkoliv pokus o opravu nebo výměnu baterie by měl provést kvalifikovaný servisní technik. Dansk EU's batteridirektiv Produktet indeholder et batteri, som bruges til at vedligeholde dataintegriteten for realtidsur- eller produktindstillinger og er beregnet til at holde i hele produktets levetid. Service på batteriet eller udskiftning bør foretages af en uddannet servicetekniker. Nederlands Richtlijn batterijen voor de Europese Unie Dit product bevat een batterij die wordt gebruikt voor een juiste tijdsaanduiding van de klok en het behoud van de productinstellingen. Bovendien is deze ontworpen om gedurende de levensduur van het product mee te gaan. Het onderhoud of de vervanging van deze batterij moet door een gekwalificeerde onderhoudstechnicus worden uitgevoerd. Eesti Euroopa Liidu aku direktiiv Toode sisaldab akut, mida kasutatakse reaalaja kella andmeühtsuse või toote sätete säilitamiseks. Aku on valmistatud kestma terve toote kasutusaja. Akut tohib hooldada või vahetada ainult kvalifitseeritud hooldustehnik. Suomi Euroopan unionin paristodirektiivi Tämä laite sisältää pariston, jota käytetään reaaliaikaisen kellon tietojen ja laitteen asetusten säilyttämiseen. Pariston on suunniteltu kestävän laitteen koko käyttöiän ajan. Pariston mahdollinen korjaus tai vaihto on jätettävä pätevän huoltohenkilön tehtäväksi. Ελληνικά Οδηγία της Ευρωπαϊκής Ένωσης για τις ηλεκτρικές στήλες Αυτό το προϊόν περιλαμβάνει μια μπαταρία, η οποία χρησιμοποιείται για τη διατήρηση της ακεραιότητας των δεδομένων ρολογιού πραγματικού χρόνου ή των ρυθμίσεων προϊόντος και έχει σχεδιαστεί έτσι ώστε να διαρκέσει όσο και το προϊόν. Τυχόν απόπειρες επιδιόρθωσης ή αντικατάστασης αυτής της μπαταρίας θα πρέπει να πραγματοποιούνται από κατάλληλα εκπαιδευμένο τεχνικό. Magyar Az Európai unió telepek és akkumulátorok direktívája A termék tartalmaz egy elemet, melynek feladata az, hogy biztosítsa a valós idejű óra vagy a termék beállításainak adatintegritását. Az elem úgy van tervezve, hogy végig kitartson a termék használata során. Az elem bármilyen javítását vagy cseréjét csak képzett szakember végezheti el. Latviski Eiropas Savienības Bateriju direktīva Produktam ir baterija, ko izmanto reālā laika pulksteņa vai produkta iestatījumu datu integritātes saglabāšanai, un tā ir paredzēta visam produkta dzīves ciklam. Jebkura apkope vai baterijas nomaiņa ir jāveic atbilstoši kvalificētam darbiniekam. Lietuviškai Europos Sąjungos baterijų ir akumuliatorių direktyva Šiame gaminyje yra baterija, kuri naudojama, kad būtų galima prižiūrėti realaus laiko laikrodžio veikimą arba gaminio nuostatas; ji skirta veikti visą gaminio eksploatavimo laiką. Bet kokius šios baterijos aptarnavimo arba keitimo darbus turi atlikti kvalifikuotas aptarnavimo technikas. Polski Dyrektywa Unii Europejskiej w sprawie baterii i akumulatorów Produkt zawiera baterię wykorzystywaną do zachowania integralności danych zegara czasu rzeczywistego lub ustawień produktu, która podtrzymuje działanie produktu. Przegląd lub wymiana baterii powinny być wykonywane wyłącznie przez uprawnionego technika serwisu. Português Diretiva sobre baterias da União Européia Este produto contém uma bateria que é usada para manter a integridade dos dados do relógio em tempo real ou das configurações do produto e é projetada para ter a mesma duração que este. Qualquer tentativa de consertar ou substituir essa bateria deve ser realizada por um técnico qualificado. Slovenčina Smernica Európskej únie pre zaobchádzanie s batériami Tento výrobok obsahuje batériu, ktorá slúži na uchovanie správnych údajov hodín reálneho času alebo nastavení výrobku. Batéria je skonštruovaná tak, aby vydržala celú životnosť výrobku. Akýkoľvek pokus o opravu alebo výmenu batérie by mal vykonať kvalifikovaný servisný technik. Svenska Slovenščina Direktiva Evropske unije o baterijah in akumulatorjih V tem izdelku je baterija, ki zagotavlja natančnost podatkov ure v realnem času ali nastavitev izdelka v celotni življenjski dobi izdelka. Kakršno koli popravilo ali zamenjavo te baterije lahko izvede le pooblaščeni tehnik. Български Директива за батерии на Европейския съюз Този продукт съдържа батерия, която се използва за поддържане на целостта на данните на часовника в реално време или настройките за продукта, създадена на издържи през целия живот на продукта. Сервизът или замяната на батерията трябва да се извършва от квалифициран техник. Română EU battery directive Directiva Uniunii Europene referitoare la baterii Acest produs conţine o baterie care este utilizată pentru a menţine integritatea datelor ceasului de timp real sau setărilor produsului şi care este proiectată să funcţioneze pe întreaga durată de viaţă a produsului. Orice lucrare de service sau de înlocuire a acestei baterii trebuie efectuată de un tehnician de service calificat. EU:s batteridirektiv Produkten innehåller ett batteri som används för att upprätthålla data i realtidsklockan och produktinställningarna. Batteriet ska räcka produktens hela livslängd. Endast kvalificerade servicetekniker får utföra service på batteriet och byta ut det. Technical information RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only) Технічний регламент щодо обмеження використання небезпечних речовин (Україна) Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057 Environmental product stewardship program 163 Appendix A Third-party licenses LICENSE.aes-pubdom--crypto --------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen* @author Antoon Bosselaers * @author Paulo Barreto * * This code is hereby placed in the public domain. * * THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS * OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED * WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE * ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE * LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, * WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE * OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, * EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. */ LICENSE.expat-mit--expat --------------------Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. 164 Technical information THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.hmac-sha2-bsd--nos_crypto --------------------/* HMAC-SHA-224/256/384/512 implementation * Last update: 06/15/2005 * Issue date: 06/15/2005 * * Copyright (C) 2005 Olivier Gay * All rights reserved. * * Redistribution and use in source and binary forms, with or without * modification, are permitted provided that the following conditions * are met: * 1. Redistributions of source code must retain the above copyright * notice, this list of conditions and the following disclaimer. * 2. Redistributions in binary form must reproduce the above copyright * notice, this list of conditions and the following disclaimer in the * documentation and/or other materials provided with the distribution. * 3. Neither the name of the project nor the names of its contributors * may be used to endorse or promote products derived from this software * without specific prior written permission. * * THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND * ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE * IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR * PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS * BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR * BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, * WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR * OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF * ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. */ LICENSE.open_ssl--open_ssl --------------------Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com) All rights reserved. Third-party licenses 165 Appendix A This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code. The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson (tjh@cryptsoft.com). Copyright remains Eric Young's, and as such any Copyright notices in the code are not to be removed. If this package is used in a product, Eric Young should be given attribution as the author of the parts of the library used. This can be in the form of a textual message at program startup or in documentation (online or textual) provided with the package. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgement: "This product includes cryptographic software written by Eric Young (eay@cryptsoft.com)" The word 'cryptographic' can be left out if the rouines from the library being used are not cryptographic related :-). 4. If you include any Windows specific code (or a derivative thereof) from the apps directory (application code) you must include an acknowledgement: "This product includes software written by Tim Hudson (tjh@cryptsoft.com)" THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) 166 Technical information ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.] ==================================================================== Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org. 5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project. 6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR Third-party licenses 167 Appendix A ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ==================================================================== This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). ==================================================================== Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. All advertising materials mentioning features or use of this software must display the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (http://www.openssl.org/)" 4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to endorse or promote products derived from this software without prior written permission. For written permission, please contact openssl-core@openssl.org. 5. Products derived from this software may not be called "OpenSSL" nor may "OpenSSL" appear in their names without prior written permission of the OpenSSL Project. 6. Redistributions of any form whatsoever must retain the following acknowledgment: 168 Technical information "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ==================================================================== This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This product includes software written by Tim Hudson (tjh@cryptsoft.com). ==================================================================== Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED. ECC cipher suite support in OpenSSL originally developed by SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project. LICENSE.sha2-bsd--nos_crypto --------------------/* FIPS 180-2 SHA-224/256/384/512 implementation * Last update: 02/02/2007 * Issue date: 04/30/2005 * * Copyright (C) 2005, 2007 Olivier Gay * All rights reserved. * * Redistribution and use in source and binary forms, with or without * modification, are permitted provided that the following conditions * are met: * 1. Redistributions of source code must retain the above copyright * notice, this list of conditions and the following disclaimer. * 2. Redistributions in binary form must reproduce the above copyright * notice, this list of conditions and the following disclaimer in the * documentation and/or other materials provided with the distribution. * 3. Neither the name of the project nor the names of its contributors Third-party licenses 169 Appendix A * may be used to endorse or promote products derived from this software * without specific prior written permission. * * THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND * ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE * IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR * PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS * BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR * CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF * SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS * INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN * CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) * ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF * THE POSSIBILITY OF SUCH DAMAGE. */ LICENSE.zlib--zlib --------------------zlib.h -- interface of the 'zlib' general purpose compression library version 1.2.3, July 18th, 2005 Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. Jean-loup Gailly Mark Adler jloup@gzip.org madler@alumni.caltech.edu The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format). 170 Technical information Third-party licenses 171 B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP web site (www.hpshopping.com) for the latest updates. You may also make purchases through the web site. NOTE: Not all cartridges are available in all countries/regions. This section contains the following topics: • Order printing supplies online • Supplies Order printing supplies online To order supplies online or create a printable shopping list, open the HP software that came with your printer and click Shopping. Select Shop for Supplies Online. The HP software uploads, with your permission, printer information, including model number, serial number, and estimated ink levels. The HP supplies that work in your printer are pre-selected. You can change quantities, add or remove items, and then print the list or purchase online at the HP Store or other online retailers (options differ by country/region). Cartridge information and links to online shopping also appear on ink alert messages. You can also order online by visiting www.hp.com/buy/supplies. If prompted, select your country/ region, follow the prompts to select your printer, and then the supplies you need. NOTE: Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can select the 'How to Buy' option at the top of the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country. Supplies • Ink cartridges • HP media Ink cartridges Ordering cartridges online is not supported in all countries/regions. However, many countries have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you can select the How to Buy option at the top of the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your country. Use only the replacement cartridges that have the same cartridge number as the ink cartridge you are replacing. You can find the cartridge number in the following places: • In the embedded web server, by clicking the Tools tab, and then, under Product Information clicking Ink Gauge. For more information, see Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series). • On the printer status report (see Understand the Printer Status Report). • On the label of the ink cartridge you are replacing. On a sticker inside the printer. CAUTION: The Setup ink cartridge that comes with the printer is not available for separate purchase. Check for the correct cartridge number through the EWS, on the printer status report, or on the sticker inside the printer. 172 HP supplies and accessories NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable. HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers. Supplies 173 C Additional fax setup After completing all the steps in the getting started guide, use the instructions in this section to complete your fax setup. Keep your getting started guide for later use. In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X) to help you quickly set up some important fax settings such as the answer mode and fax header information. You can access these tools through the HP software you installed with the printer. After you run these tools, follow the procedures in this section to complete your fax setup. This section contains the following topics: • • Set up faxing (parallel phone systems) Serial-type fax setup • Test fax setup Set up faxing (parallel phone systems) Before you begin setting up the printer for faxing, determine which kind of phone system your country/region uses. The instructions for fax setup differ depending on whether you have a serialor parallel-type phone system. • If you do not see your country/region listed in the table, you probably have a serial-type phone system. In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the printer. Instead, all equipment must be connected at the telephone wall jack. NOTE: In some countries/regions that use serial-type phone systems, the phone cord that came with the printer might have an additional wall plug attached to it. This enables you to connect other telecom devices to the wall jack where you plug in the printer. You might need to connect the supplied phone cord to the adapter provided for your country/region. • If your country/region is listed in the table, you probably have a parallel-type telephone system. In a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by using the "2-EXT" port on the back of the printer. NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied with the printer to connect it to the telephone wall jack. Table C-1 Countries/regions with a parallel-type phone system 174 Argentina Australia Brazil Canada Chile China Colombia Greece India Indonesia Ireland Japan Korea Latin America Malaysia Additional fax setup Countries/regions with a parallel-type phone system (continued) Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company. This section contains the following topics: • • • • • • • • • • • • Select the correct fax setup for your home or office Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer modem (no voice calls received) Case H: Shared voice/fax line with computer modem Case I: Shared voice/fax line with answering machine Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Select the correct fax setup for your home or office To fax successfully, you need to know what types of equipment and services (if any) share the same phone line with the printer. This is important because you might need to connect some of your existing office equipment directly to the printer, and you might also need to change some fax settings before you can fax successfully. 1. Determine if your telephone system is serial or parallel. See Set up faxing (parallel phone systems). a. Serial-type telephone system—See Serial-type fax setup. b. Parallel-type telephone system—Go to step 2. 2. Select the combination of equipment and services sharing your fax line. • DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL in your country/region.) • PBX: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system. • Distinctive ring service: A distinctive ring service through your telephone company provides multiple telephone numbers with different ring patterns. • Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer. Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If you answer Yes to any of the following questions, you are using a computer dial-up modem: • ◦ ◦ ◦ Do you send and receive faxes directly to and from your computer software applications through a dial-up connection? Do you send and receive email messages on your computer through a dial-up connection? Do you access the Internet from your computer through a dial-up connection? Set up faxing (parallel phone systems) 175 Appendix C 3. • Answering machine: An answering machine that answers voice calls at the same phone number you use for fax calls on the printer. • Voice mail service: A voice mail subscription through your telephone company at the same number you use for fax calls on the printer. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow. NOTE: If your home or office setup is not described in this section, set up the printer as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the printer. If you use another phone cord, you might experience problems sending and receiving faxes. You might need to connect the supplied phone cord to the adapter provided for your country/ region. Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service Recommended fax setup Case A: Separate fax line (no voice calls received) Case B: Set up the printer with DSL Case C: Set up the printer with a PBX phone system or an ISDN line Case D: Fax with a distinctive ring service on the same line Case E: Shared voice/fax line Case F: Shared voice/fax line with voice mail Case G: Fax line shared with computer modem (no voice calls received) Case H: Shared voice/fax line with computer modem Case I: Shared voice/fax line with answering machine 176 Additional fax setup (continued) Other equipment or services sharing your fax line DSL PBX Distinct ive ring service Voice calls Computer dial-up modem Answering machine Voice mail service Recommended fax setup Case J: Shared voice/fax line with computer modem and answering machine Case K: Shared voice/fax line with computer dial-up modem and voice mail Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the printer as described in this section. Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. Set up faxing (parallel phone systems) 177 Appendix C To set up the printer with a separate fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Turn on the Auto Answer setting. 3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 4. Run a fax test. When the phone rings, the printer answers automatically after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. Case B: Set up the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in this section to connect a DSL filter between the telephone wall jack and the printer. The DSL filter removes the digital signal that can interfere with the printer, so the printer can communicate correctly with the phone line. (DSL might be called ADSL in your country/region.) NOTE: If you have a DSL line and you do not connect the DSL filter, you cannot send and receive faxes with the printer. Back view of the printer 1 2 178 3 1 Telephone wall jack 2 DSL (or ADSL) filter and cord supplied by your DSL provider Additional fax setup (continued) 3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. As only one phone cord is supplied, you might need to obtain additional phone cords for this setup. 3. Connect an additional phone cord from the DSL filter to the telephone wall jack. 4. Run a fax test. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case C: Set up the printer with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: • If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible. NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using the port designated for multiple purposes; it might be labeled "multi-combi" or something similar. • If you are using a PBX phone system, set the call waiting tone to "off." NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. • If you are using a PBX phone system, dial the number for an outside line before dialing the fax number. • Make sure you use the supplied cord to connect from the telephone wall jack to the printer. If you do not, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. If the supplied phone cord is too short, you can purchase a coupler from your local electronics store and extend it. You might need to connect the supplied phone cord to the adapter provided for your country/ region. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up faxing (parallel phone systems) 179 Appendix C Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the printer as described in this section. Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with a distinctive ring service 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. 180 Turn on the Auto Answer setting. Additional fax setup 3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number. NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all. TIP: You can also use the Ring Pattern Detection feature in the printer’s control panel to set distinctive ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls. For more information, see Change the answer ring pattern for distinctive ring. 4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 5. Run a fax test. The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the printer as described in this section. Back view of the printer 1 3 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Telephone (optional) Set up faxing (parallel phone systems) 181 Appendix C To set up the printer with a shared voice/fax line 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Do one of the following: • • 3. If you have a parallel-type phone system, remove the white plug from the port labeled 2EXT on the back of the printer, and then connect a phone to this port. If you have a serial-type phone system, you might plug your phone directly on top of the printer cable which has a wall plug attached to it. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting. • 4. If you set up the printer to answer faxes manually, you must be available to respond in person to incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually, turn off the Auto Answer setting. Run a fax test. If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the printer as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. 182 Additional fax setup Back view of the printer 1 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. To set up the printer with voice mail 1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/ region. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. Turn off the Auto Answer setting. 3. Run a fax test. You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax line shared with computer modem (no voice calls received) If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on this line, set up the printer as described in this section. Set up faxing (parallel phone systems) 183 Appendix C NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet. • Set up the printer with a computer dial-up modem • Set up the printer with a computer DSL/ADSL modem Set up the printer with a computer dial-up modem If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these directions for setting up the printer. Back view of the printer 1 3 2 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem To set up the printer with a computer dial-up modem 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 184 Additional fax setup 4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 5. Turn on the Auto Answer setting. 6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). 7. Run a fax test. When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax. 4 1 2 3 5 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port on the back of the printer. Connect the other end of the cord to the DSL/ADSL filter. You might need to connect the supplied phone cord to the adapter provided for your country/region. 4 Computer 5 Computer DSL/ADSL modem Set up faxing (parallel phone systems) 185 Appendix C NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord provided in the box with the printer, connect one end to the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the DSL filter to the back of the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 3. Connect the DSL filter to the parallel splitter. 4. Connect the DSL modem to the parallel splitter. 5. 6. Connect the parallel splitter to the wall jack. Run a fax test. When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case H: Shared voice/fax line with computer modem There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) • • Shared voice/fax with computer dial-up modem Shared voice/fax with computer DSL/ADSL modem Shared voice/fax with computer dial-up modem If you use your phone line for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) 186 Additional fax setup Example of a parallel splitter To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 3 1 5 2 4 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. 3 Parallel splitter 4 Computer with modem 5 Telephone 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. Set up faxing (parallel phone systems) 187 Appendix C 4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 6. 7. Now you need to decide how you want the printer to answer calls, automatically or manually: • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting. • If you set up the printer to answer faxes manually, you must be available to respond in person to incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually, turn off the Auto Answersetting. Run a fax test. If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 7 1 3 1 4 2 5 188 Additional fax setup 6 7 3 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Use the phone cord provided to connect to the 1-LINE port on the back of the printer. You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Telephone NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. 2. Using the phone cord supplied in the box with the printers, connect one end to the DSL filter, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be able to fax successfully. This special phone cord is different from phone cords you might already have in your home or office. 3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the printer, and then connect a phone to this port. 4. Connect the DSL filter to the parallel splitter. 5. Connect the DSL modem to the parallel splitter. 6. Connect the parallel splitter to the wall jack. 7. Run a fax test. When the phone rings, the printer automatically answers after the number of rings you set in the Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up faxing (parallel phone systems) 189 Appendix C Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine that answers voice calls at this phone number, set up the printer as described in this section. Back view of the printer 1 3 4 2 1 Telephone wall jack 2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Answering machine 4 Telephone (optional) To set up the printer with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the printer. NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 190 Additional fax setup 4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 5. Turn on the Auto Answer setting. 6. Set your answering machine to answer after a low number of rings. 7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.) 8. Run a fax test. When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case J: Shared voice/fax line with computer modem and answering machine If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem and answering machine connected on this phone line, set up the printer as described in this section. NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using your computer dial-up modem to send an email or access the Internet. • Shared voice/fax line with computer dial-up modem and answering machine • Shared voice/fax line with computer DSL/ADSL modem and answering machine Shared voice/fax line with computer dial-up modem and answering machine There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Example of a parallel splitter Set up faxing (parallel phone systems) 191 Appendix C To set up the printer on the same phone line as a computer with two phone ports Back view of the printer 2 3 1 6 7 5 4 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port. You might need to connect the supplied phone cord to the adapter provided for your country/region. 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT" on the back of the computer (the computer dial-up modem). 4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 192 Additional fax setup 5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 7. Turn on the Auto Answer setting. 8. 9. Set your answering machine to answer after a low number of rings. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country/region.) 10. Run a fax test. When the phone rings, your answering machine answers after the number of rings you have set, and then plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax line with computer DSL/ADSL modem and answering machine 1 7 8 3 4 6 2 1 3 8 5 1 Telephone wall jack 2 Parallel splitter 3 DSL/ADSL filter 4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer Set up faxing (parallel phone systems) 193 Appendix C (continued) You might need to connect the supplied phone cord to the adapter provided for your country/region. 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back. To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls. 2. Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL filter, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the DSL/ADSL filter to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 3. Connect the DSL/ADSL filter to the splitter. 4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the printer. NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 5. Connect the DSL modem to the parallel splitter. 6. Connect the parallel splitter to the wall jack. 7. Set your answering machine to answer after a low number of rings. 8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by country/region. 9. Run a fax test. When the phone rings, your answering machine answers after the number of rings you have set, and then play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the 194 Additional fax setup fax; if there are no fax tones, the printer stops monitoring the line and your answering machine can record a voice message. If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing. Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer dial-up modem to send an email or access the Internet. There are two different ways to set up the printer with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Example of a parallel splitter • If your computer has two phone ports, set up the printer as follows: Back view of the printer 4 1 2 3 Set up faxing (parallel phone systems) 195 Appendix C 1 Telephone wall jack 2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port You might need to connect the supplied phone cord to the adapter provided for your country/region. 3 Computer with modem 4 Telephone To set up the printer on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the printer. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/region. If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes. 6. Turn off the Auto Answer setting. 7. Run a fax test. You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Serial-type fax setup For information on setting up the printer for faxing using a serial-type phone system, see the Fax Configuration web site for your country/region. 196 Austria www.hp.com/at/faxconfig Germany www.hp.com/de/faxconfig Switzerland (French) www.hp.com/ch/fr/faxconfig Switzerland (German) www.hp.com/ch/de/faxconfig United Kingdom www.hp.com/uk/faxconfig Finland www.hp.fi/faxconfig Denmark www.hp.dk/faxconfig Additional fax setup (continued) Sweden www.hp.se/faxconfig Norway www.hp.no/faxconfig Netherlands www.hp.nl/faxconfig Belgium (Dutch) www.hp.be/nl/faxconfig Belgium (French) www.hp.be/fr/faxconfig Portugal www.hp.pt/faxconfig Spain www.hp.es/faxconfig France www.hp.com/fr/faxconfig Ireland www.hp.com/ie/faxconfig Italy www.hp.com/it/faxconfig Test fax setup You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing. Perform this test after you have completed setting up the printer for faxing. The test does the following: • Tests the fax hardware • Verifies the correct type of phone cord is connected to the printer • Checks that the phone cord is plugged into the correct port • Checks for a dial tone • Checks for an active phone line • Tests the status of your phone line connection The printer prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray before starting the test. 3. From the Home screen, press the 4. Using the buttons on the right, scroll to and select Tools, and then select Run Fax Test. The printer displays the status of the test on the display and prints a report. Review the report. 5. (Setup) button. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found. Test fax setup 197 D Network setup (HP Deskjet Ink Advantage 4625 e-All-in-One series) You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded web server, a configuration and status tool you access from your web browser using an existing network connection to the printer. For more information, see Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series). This section contains the following topics: • • • Set up the printer for wireless communication Change basic network settings Change advanced network settings Set up the printer for wireless communication You can set up the printer for wireless communication. This section contains the following topics: • • • • • • • • • Before you begin Set up the printer on your wireless network Set up the printer using the HP printer software (Recommended) Set up the printer using WiFi Protected Setup (WPS) Set up the printer using the embedded web server (EWS) Change the connection type Test the wireless connection Guidelines for ensuring wireless network security Guidelines for reducing interference on a wireless network NOTE: If you encounter problems connecting the printer, see Solve wireless problems (HP Deskjet Ink Advantage 4625 e-All-in-One series) TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). Before you begin Before you begin setting up the wireless connection, check the following: • The wireless network is set up and functioning correctly. • The printer and the computers that use the printer are on the same network (subnet). While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless password: • The wireless network name is the name of your wireless network. • The wireless password prevents other people from connecting to your wireless network without your permission. Depending on the level of security required, your wireless network might use either a WPA key or WEP passphrase. If you have not changed the network name or the security passkey since setting up your wireless network, you can sometimes find them on the back or side of the wireless router. If you cannot find the network name or the security passkey or cannot remember this information, see the documentation available with your computer or with the wireless router. If you still cannot 198 Network setup (HP Deskjet Ink Advantage 4625 e-All-in-One series) find this information, contact your network administrator or the person who set up the wireless network. TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all languages.) Set up the printer on your wireless network To set up the printer on your wireless network, use one of the following methods: • Set up the printer using the HP printer software (Recommended) • Set up the printer using WiFi Protected Setup (WPS) • Set up the printer using the embedded web server (EWS) NOTE: If you have already been using the printer with a different type of connection, such as a USB connection, follow the instructions in Change the connection type to set up the printer on your wireless network. Set up the printer using the HP printer software (Recommended) In addition to enabling key printer features, you can use the HP printer software that came with your printer to set up wireless communication. If you have already been using the printer with a different type of connection, such as a USB connection, follow the instructions in Change the connection type to set up the printer on your wireless network. Set up the printer using WiFi Protected Setup (WPS) Wi-Fi Protected Setup (WPS) allows you to quickly set up the printer on your wireless network, without having to enter the wireless network name (SSID), wireless password (WPA passphrase, WEP key), or other wireless settings. NOTE: Only set up wireless using WPS if your wireless network uses WPA data encryption. If your wireless network uses WEP or is not using any encryption at all, use one of the other methods provided in this section to set up the printer on your wireless network. NOTE: WPS 2.0 does not support WEP, WPA, and TKIP protocols. NOTE: To use WPS, make sure your wireless router or wireless access point supports WPS. Routers that support WPS often have a (WPS) button or a button labeled “WPS”. You can use one of the following methods to set up the printer using WPS: • • Push Button Method: Use the (WPS) or WPS button, if available, on your router. PIN Method: Enter the PIN generated by the printer in the router’s configuration software. To connect the printer using the Push Button Method 1. On the printer control panel, press the (Wireless) button, and then, using the buttons on the right, scroll to and select Wireless Settings. 2. Select Wi-Fi Protected Setup, and then follow the onscreen instructions. 3. When prompted, select Push Button. 4. On the wireless router or wireless access point, press and hold the WPS button for 3 seconds. Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking but remains lit. Set up the printer for wireless communication 199 Appendix D To connect the printer using the PIN Method 1. (Wireless) button, and then, using the buttons on On the printer control panel, press the the right, scroll to and select Wireless Settings. 2. 3. Select Wi-Fi Protected Setup, and then follow the onscreen instructions. When prompted, select PIN. The WPS PIN appears on the display. 4. Open the configuration utility or software for the wireless router or wireless access point, and then enter the WPS PIN. NOTE: For more information about using the configuration utility, see the documentation provided with the router or wireless access point. Wait for about two minutes. If the printer connects successfully, the wireless light stops blinking but remains lit. Set up the printer using the embedded web server (EWS) If the printer is connected to a network, you can use the printer’s embedded web server (EWS) to set up wireless communication. 1. 2. Open the EWS. For more information, see To open the embedded web server. On the Home tab, click Wireless Setup Wizard in the Setup box. 3. Follow the onscreen instructions. TIP: You can also set up wireless communication by entering or changing individual wireless settings. To change these settings, on the Network tab, click Advanced in the Wireless (802.11) section on the left, change the wireless settings, and then click Apply. Change the connection type After you have installed the HP software and connected the printer to your computer or to a network, you can use the HP software to change the connection type (for example, from a USB connection to a wireless connection). NOTE: You might be prompted to temporarily connect a USB cable during the setup process. To change from a USB connection to a wireless connection Follow the instructions for your operating system. Windows 1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. 2. Click Convert a USB connected printer to wireless. 3. Follow the display instructions to complete the setup. Mac OS X 1. Open HP Utility. For more information, see To open HP Utility. 2. Click the Applications on the HP Utility toolbar. 3. Double-click HP Setup Assistant, and then follow the onscreen instructions. To change from a wireless connection to a USB connection To change from a wireless connection to a USB connection, connect the USB cable to the printer. NOTE: If you are using a computer with Mac OS X, add the printer to the print queue. Click System Preferences in the Dock, click Print & Fax or Print & Scan in the Hardware section, click +, and then select the printer. 200 Network setup (HP Deskjet Ink Advantage 4625 e-All-in-One series) Test the wireless connection Print the wireless test page for information about the printer's wireless connection. The wireless test page provides information about the printer's status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test page displays details about the network settings. To print the wireless test page 1. On the printer control panel, press the 2. (Wireless) button. Using the buttons on the right, scroll to and select Print Reports, and then select Wireless Test Report. Guidelines for ensuring wireless network security The following information can help you keep your wireless network and wireless printer secure from unauthorized use. For more information, visit www.hp.com/go/wirelessprinting. This section contains the following topics: Overview of security settings • • Add hardware addresses to a wireless router (MAC filtering) • Other wireless security guidelines Overview of security settings To help improve the security of the wireless network and prevent unauthorized access, the printer supports many common types of network authentication, including WEP, WPA, and WPA2. • WEP: Provides security by encrypting data sent over radio waves from one wireless device to another wireless device. Devices on a WEP-enabled network use WEP keys to encode data. If your network uses WEP, you must know the WEP key(s) it uses. • WPA: Increases the level of over-the-air data protection and access control on existing and future wireless networks. It addresses all known weaknesses of WEP, the original native security mechanism in the 802.11 standard. WPA uses the Temporal Key Integrity Protocol (TKIP) for encryption and employs 802.1X authentication with one of the standard Extensible Authentication Protocol (EAP) types available today. • WPA2: Provides enterprise and consumer wireless users with a high level of assurance that only authorized users can access their wireless networks. WPA2 provides the Advanced Encryption Standard (AES). AES is defined in counter cipher-block chaining mode (CCM) and supports the Independent Basic Service Set (IBSS) to enable security between client workstations operating connected wirelessly without a wireless router (such as a Linksys wireless router or Apple Base Station). Add hardware addresses to a wireless router (MAC filtering) MAC filtering is a security feature in which a wireless router or wireless access point is configured with a list of hardware addresses (also called "MAC addresses") of devices that are allowed to gain access to the network through the router. If the router filters hardware addresses, then the printer's hardware address must be added to the router’s list of accepted hardware addresses. If the router does not have the hardware address of a printer attempting to access the network, the router denies the printer access to the network. CAUTION: This method is not recommended, however, because your MAC addresses can easily be read and falsified by unwanted users outside your network. Set up the printer for wireless communication 201 Appendix D To add hardware addresses to a wireless router or wireless access point 1. Print the network configuration page, and then locate the printer’s hardware address. For more information, see Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series). NOTE: The printer maintains a separate hardware address for the wireless connection. The hardware address is listed on the printer’s network configuration page. 2. Open the configuration utility for the wireless router or wireless access point, and add the printer's hardware address to the list of accepted hardware addresses. NOTE: For more information about using the configuration utility, see the documentation provided with the router or wireless access point. Other wireless security guidelines To keep the wireless network secure, follow these guidelines: • Use a wireless password with at least 20 random characters. You can use up to 64 characters in a WPA wireless password. • Avoid any common words or phrases, easy sequences of characters (such as all 1s), and personally-identifiable information for wireless passwords. Always use random strings composed of uppercase and lowercase letters, numbers, and if allowed, special characters such as punctuation. • Change the default wireless password provided by the manufacturer for administrator access to the access point or wireless router. Some routers let you change the administrator name as well. • Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired connection when you want to make configuration changes. • Turn off remote administrative access over the Internet on your router, if possible. You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet. • To avoid accidentally connecting to another party's wireless network, turn off the setting to automatically connect to non-preferred networks. This is disabled by default in Windows XP. Guidelines for reducing interference on a wireless network The following tips will help reduce the chances for interference in a wireless network: • • Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones, as these objects can disrupt radio signals. Keep the wireless devices away from large masonry structures and other building structures as these objects can absorb radio waves and lower signal strength. • Position the access point or wireless router in a central location in line of sight with the wireless devices on the network. • Keep all wireless devices on the network within range of one another. Change basic network settings The control panel options enable you to set up and manage a wireless connection and to perform a variety of network management tasks. This includes viewing the network settings, restoring the network defaults, turning the wireless radio on and off, and changing the network settings. This section contains the following topics: 202 • View and print network settings • Turn the wireless radio on and off Network setup (HP Deskjet Ink Advantage 4625 e-All-in-One series) View and print network settings You can display a summary of the network settings on the printer control panel or the HP software that came with the printer. You can print a more detailed network configuration page, which lists all of the important network settings such as the IP address, link speed, DNS, and mDNS. For more information, see Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series). Turn the wireless radio on and off The wireless radio is on by default, as indicated by the blue light on the front of the printer. In order to stay connected to a wireless network, the radio must stay on. However, if you have a USB connection, the radio is not used. In this case you might want to turn the radio off. 1. Press the (Wireless) button, and then, using the buttons on the right, scroll to and select Wireless Settings. 2. Select Wireless: On/Off, and then select On to turn on the radio, or Off to turn off the radio. Change advanced network settings CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user, you should not change some of these settings (such as the link speed, IP settings, default gateway, and firewall settings). This section contains the following topics: • • View IP settings Change IP settings • Reset network settings View IP settings To view the IP address of the printer: • Print the network configuration page. For more information, see Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series). • Open the HP software (Windows), double-click Estimated Ink Levels, click the Device Information tab. The IP address is listed in the Network Information section. Change IP settings The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. However, if you are an advanced user, you might want to manually change settings such as the IP address, subnet mask, or the default gateway. CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the installation, your network components cannot connect with the printer. 1. On the printer control panel, press the 2. Using the buttons on the right, scroll to and select Advanced Setup, and then select IP Settings. 3. A message appears warning that changing the IP address removes the printer from the network. Press the button to the right of OK to continue. 4. Automatic is selected by default. To change the settings manually, select Manual, and then enter the appropriate information for the following settings: • IP Address • Subnet Mask (Wireless) button. Change advanced network settings 203 Appendix D • • 5. Default Gateway DNS Address Enter your changes, and then press the button to the right of OK. Reset network settings To reset the administrator password and network settings, press the (Wireless) button, and then, using the buttons on the right, scroll to and select Wireless Settings, select Restore Defaults, and then select Yes. A message appears stating that the network defaults have been restored. NOTE: Print the network configuration page and verify that the network settings have been reset. For more information, see Understand the network configuration page (HP Deskjet Ink Advantage 4625 e-All-in-One series). 204 Network setup (HP Deskjet Ink Advantage 4625 e-All-in-One series) E Printer management tools This section contains the following topics: • Toolbox (Windows) • HP Utility (Mac OS X) • Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series) Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements. Open the Toolbox 1. On the computer desktop, click Start, select Programs or All Programs, click HP, click the folder for your printer, and then select the icon with your printer’s name. 2. In the window that appears, select Print, Scan & Fax, and then select Maintain Your Printer under Print. HP Utility (Mac OS X) HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and find web site support information. NOTE: The features available in HP Utility vary depending on the selected printer. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable. To open HP Utility Double-click the HP Utility icon. This icon is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk. Embedded web server (HP Deskjet Ink Advantage 4625 e-All-in-One series) When the printer is connected to a network, you can use the printer's home page (embedded web server or EWS) to view status information, change settings, and manage it from your computer. NOTE: For a list of system requirements for the embedded web server, see Embedded web server specifications. To view or change some settings, you might need a password. You can open and use the embedded web server without being connected to the Internet. However, some features are not available. This section contains the following topics: • About cookies • To open the embedded web server Printer management tools 205 Appendix E About cookies The embedded web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language. Though some cookies are cleared at the end of each session (such as the cookie that stores the selected language), others (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually. You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies. NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following features: • Starting where you left the application (especially useful when using setup wizards) • Remembering the EWS browser language setting • Personalizing the EWS Home page For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your web browser. To open the embedded web server 1. Obtain the IP address or hostname for the printer. a. Press the (Wireless) button on the printer control panel. b. Using the buttons on the right, scroll to and select View Wireless Summary. 2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123 TIP: After opening the embedded web server, you can bookmark it so that you can return to it quickly. TIP: If you are using the Safari web browser in Mac OS X, you can also use the Bonjour bookmark to open the EWS without typing the IP address. To use the Bonjour bookmark, open Safari, and then from the Safari menu, click Preferences. On the Bookmarks tab, in the Bookmarks bar section, select Include Bonjour, and then close the window. Click the Bonjour bookmark, and then select your networked printer to open the EWS. 206 Printer management tools F How do I? • Get started • Print • Scan • Copy • Fax • Work with ink cartridges • Solve a problem How do I? 207 G Errors (Windows) Fax memory full If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer has a problem (such as a paper jam), the printer saves incoming faxes to memory until the problem is resolved. However, the printer’s memory might fill up with faxes that have not been printed yet or transferred to the computer. To solve this problem, resolve any problems with the printer. For more information, see Solve fax problems. Unable to communicate with printer The computer cannot communicate with the printer because one of the following events has occurred: • The printer has been turned off. • • The cable connecting the printer, such as a USB cable, has been disconnected. If the printer is connected to a wireless network, the wireless connection has been broken. To solve this problem, try the following solutions: • Make sure the printer is turned on and that the • Make sure the power cord and other cables are working and are firmly connected to the printer. • Make sure the power cord is connected firmly to a functioning, alternating current (AC) power outlet. (Power) light is on. Low on ink The ink cartridge identified in the message is low on ink. Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until print quality becomes unacceptable. For information about replacing ink cartridges, see Replace the ink cartridges. For information about ordering ink cartridges, see Order printing supplies online. For information about recycling used ink supplies, see HP inkjet supplies recycling program. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage. Cartridge Problem The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible, see Order printing supplies online for information about obtaining cartridges for the printer. To solve this problem, try the following solutions. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. 208 Errors (Windows) Solution 1: Turn the printer off and on Turn off the printer, and then turn it on again. If the problem persists, try the next solution. Solution 2: Install the ink cartridges correctly Make sure all of the ink cartridges are properly installed: 1. Gently pull open the ink cartridge access door. 2. 3. Remove the ink cartridge by pushing it in to release it, and then pulling it firmly toward you. Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact. 4. Close the ink cartridge access door and check if the error message has gone away. Replace the ink cartridge Replace the indicated ink cartridge. For more information, see Replace the ink cartridges. NOTE: If your cartridge is still under warranty, contact HP support for service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support. Incompatible older generation cartridge installed You will need to use a newer version of this cartridge. In most cases you can identify a newer version of the cartridge by looking at the exterior of the cartridge package. Find the Warranty Ends date. If it says ‘v1’ several spaces to the right of the date, then the cartridge is the updated newer version. Click here to go online for more information. Paper Mismatch The paper size or type selected in the printer driver does not match the paper loaded in the printer. Make sure that the correct paper is loaded in the printer, and then print the document again. For more information, see Load media. NOTE: If the paper loaded in the printer is the correct size, change the selected paper size in the printer driver, and then print the document again. Paper too short The paper size is not supported by the printer. For more information about the supported sizes of the printer, see Understand supported sizes. For more information about loading the media, see Load media. Paper too short 209 Appendix G The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges). To clear the obstruction, press the printer for jams. (Power) button to turn off the printer, and then check the For more information, see Clear jams. Paper Jam Paper has become jammed in the printer. Before you try to clear the jam, check the following: • Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged. For more information, see Media specifications. • Make sure that the printer is clean. For more information, see Maintain the printer. • Make sure that the trays are loaded correctly and are not too full. For more information, see Load media. For instructions on clearing jams, as well as more information about how to avoid jams, see Clear jams. The printer is out of paper The default tray is empty. Load more paper, and then press the button to the right of OK. For more information, see Load media. Printer Offline The printer is currently offline. While offline, the printer cannot be used. To change the printer's status, complete the following steps. 1. 2. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. If the printers listed in the dialog box are not being displayed in Details view, click the View menu, and then click Details. 3. If the printer is Offline, right-click the printer, and click Use Printer Online. 4. Try using the printer again. Printer Paused The printer is currently paused. While paused, new jobs are added to the queue but are not printed. To change the printer’s status, complete the following steps. 1. 2. 210 Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. If the printers listed in the dialog box are not being displayed in Details view, click the View menu, and then click Details. 3. If the printer is paused, right-click the printer, and click Resume Printing. 4. Try using the printer again. Errors (Windows) Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Solve printer problems. Printer failure There was a problem with the printer. Usually, you can resolve such problems by completing the following steps: 1. Press the (Power) button to turn off the printer. 2. Unplug the power cord, and then plug in the power cord again. 3. Press the (Power) button to turn on the printer. If this problem persists, write down the error code provided in the message, and then contact HP support. For more information about contacting HP support, see HP support. Door or cover open Before the printer can print documents, all doors and covers must be closed. TIP: When completely closed, most doors and covers snap into place. If the problem persists after you’ve securely closed all doors and covers, contact HP support. For more information, see HP support. Previously used ink cartridge installed The ink cartridge identified in the message was previously used in a different printer. You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for an extended period of time, the print quality of your documents might be affected. Also, if you use ink cartridges that have been used in a different printer, the ink level indicator might be inaccurate or unavailable. If the print quality is unsatisfactory, try cleaning the printheads. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/go/inkusage. For more information about storing ink cartridges, see Supplies. Ink cartridges depleted The cartridges listed in the message must be replaced to resume printing. HP recommends that you do not remove an ink cartridge until a replacement is ready to install. For more information, see Replace the ink cartridges. Ink cartridge failure The cartridges listed in the message are damaged or have failed. See Replace the ink cartridges. Ink cartridge failure 211 Appendix G Printhead failure There is a problem with the printhead. Contact HP support for service or replacement. For more information about contacting HP support, see HP support. Printer supply upgrade The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel Print and then remove the cartridge. Printer supply upgrade successful The supply upgrade was successful. The cartridges listed in the message can now be used in the printer. Printer supply upgrade problem Try to get the printer to recognize the supply upgrade cartridge. 1. Remove the supply upgrade cartridge. 2. 3. Insert the original cartridge in the carriage. Close the access door, then wait until the carriage stops moving. 4. Remove the original cartridge, then replace with the supply upgrade cartridge. 5. Close the access door, then wait until the carriage stops moving. If you still receive a supply upgrade problem error message contact HP support. For more information about contacting HP support, see HP support. Non-HP ink cartridges installed HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased Genuine HP ink cartridges, visit HP at www.hp.com/go/anticounterfeit for more information or to report fraud. Using Genuine HP Cartridges has its Rewards HP rewards loyal customers for using genuine HP supplies. Click the button below the message to view Rewards online. Reward may not be available in all regions. Counterfeit Cartridge Advisory The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To continue using the cartridge, click Continue. Used, Refilled or Counterfeit Cartridge Detected The original HP ink in the cartridge has been depleted. The solution for this problem is to replace the ink cartridge or click OK to continue using the cartridge. For more information about replacing the cartridge, see Replace the ink cartridges. HP rewards loyal customers for using genuine HP 212 Errors (Windows) supplies. Click the button below the message to view Rewards online. Rewards may not be available in all regions. WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's printer warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP does not guarantee the quality or reliability of non-HP ink. Information about ink levels will not be available. Use SETUP cartridges When you first setup the printer, you must install the cartridges that shipped in the box with the printer. These cartridges are labeled SETUP, and they calibrate your printer before the first print job. Failure to install the SETUP cartridges during the initial product setup causes an error. If you installed a set of regular cartridges, remove them and install the SETUP cartridges to complete printer setup. After printer setup is complete, the printer can use regular cartridges. WARNING! You must replace the orange caps on the regular cartridges you remove, or they will quickly dry out. Do not open or uncap cartridges until you are ready to install them. Leaving caps on the cartridges reduces ink evaporation. You can use the orange caps from the SETUP cartridges if necessary. Click here to go online for more information . Do not use SETUP cartridges SETUP cartridges cannot be used after the printer has been initialized. Remove and install nonSETUP cartridges. For more information, see Replace the ink cartridges. Not enough ink at startup The used cartridges listed in the message might not have enough ink to complete one-time startup processes. Solution: Install new cartridges or click OK to use installed cartridges. If startup cannot complete with installed cartridges, new cartridges will be needed. For information on how to install new cartridges, see Replace the ink cartridges. Not enough ink at startup 213 Appendix G Use black ink only? The cartridges listed in the message are out of ink. Solutions: To print in color, replace the empty cartridges. For information about how to install new cartridges, see Replace the ink cartridges. To temporarily print using Black ink only, click Use Black Only. The printer will replace color with grayscale. The empty cartridges will need to be replaced soon. CAUTION: Do NOT remove the empty color cartridge to print in Use Black Only mode. Use color ink only? The black cartridge is out of ink. Solutions: To temporarily replace black with color, click Use Color Only. Black will be simulated. Text and photo quality will differ from those printed when using all cartridges. The black cartridge will need to be replaced soon. To print with black, replace the black ink cartridge. For information about how to install new cartridges, see Replace the ink cartridges. CAUTION: Do NOT remove the empty black cartridge to print in Use Color Only mode. Incompatible ink cartridges The ink cartridge is not compatible with your printer. Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For information about how to install new cartridges, see Replace the ink cartridges. Ink sensor warning The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the sensor may have failed. If the sensor has failed, it can no longer sense when your cartridges are out of ink. Printing with an empty cartridge will cause air to enter the ink system, which causes poor print quality. Significant amounts of ink will be used up to recover from this condition, which will deplete much of the ink supply for all cartridges. Solution: Click OK to continue printing or replace the cartridge. For information about how to install new cartridges, see Replace the ink cartridges. Problem with printer preparation The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge might be inaccurate. Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead cleaning procedure might improve it. For more information, see Clean the printhead. Color cartridge out of ink The cartridges listed in the message are out of ink. Solutions: To print in color, replace the empty cartridges. For information about how to install new cartridges, see Replace the ink cartridges. 214 Errors (Windows) To temporarily print using black ink only, click Cancel Print and then re-send the print job. The Use black ink only? message appears before the job prints. The empty cartridges will need to be replaced soon. CAUTION: Do NOT remove the empty color cartridge to print in Use Black Only mode. Black cartridge out of ink The black cartridge is out of ink. Solutions: Replace the black ink cartridge. For information about how to install new cartridges, see Replace the ink cartridges. CAUTION: Do NOT remove the empty black cartridge to print in Use Color Only mode. To temporarily replace black with color, click Cancel Print and re-send the print job. The Use color ink only? message appears before the job prints. The black cartridge will need to be replaced soon. ADF cover open Close the cover of the ADF to continue. Problem with ink system Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have leaks, contact HP. For more information about contacting HP, see HP support. Do not use cartridges that are leaking. If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on again. If you get this message a second time, contact HP. For more information about contacting HP, see HP support. Problem with ink system 215 Index A accessibility 3, 9 accessories printer status report 123 warranty 139 acoustic emissions 148 ADF (automatic document feeder) load originals 19 media sizes supported 143 ADSL, fax setup with parallel phone systems 178 after the support period 82 align printhead 127 answer ring pattern change 61 parallel phone systems 180 answering machine fax tones recorded 110 set up with fax (parallel phone systems) 190 set up with fax and modem 191 automatic document feeder (ADF) clean 27 feeding problems, troubleshoot 27 load originals 19 media sizes supported 143 automatic fax reduction 53 B backup fax 51 baud rate 63 black and white pages copy 42 fax 44 black dots or streaks, troubleshoot copies 92 scan 97 blank pages, troubleshoot copy 91 print 85 scan 97 216 blocked fax numbers set up 54 broadcast faxing send 48 buttons, control panel 13 C cancel scheduled fax 47 Cancel button 13 capacity trays 144 cards sizes supported 143 tray supporting 144 cartridges. See ink cartridges clean automatic document feeder 27 exterior 26 printhead 126 scanner glass 25 clear fax logs 65 color copy 42 colored text, and OCR 39 computer modem shared with fax (parallel phone systems) 183 shared with fax and answering machine (parallel phone systems) 191 shared with fax and voice line (parallel phone systems) 186 shared with fax and voice mail (parallel phone systems) 195 Configure firewall 118 confirmation reports, fax 66 connectors, locating 12 control panel buttons 13 lights 13 copy quality 92 settings 42 specifications 146 troubleshoot 91 copy settings copy 43 correct port test, fax 100 customer support electronic 79 cut-off pages, troubleshoot 86 D dark images, troubleshoot copies 92 scans 97 default settings copy 43 diagnostic page 89, 128 dial tone test, failure 102 dial type, setting 62 dial-up modem shared with fax (parallel phone systems) 183 shared with fax and answering machine (parallel phone systems) 191 shared with fax and voice line (parallel phone systems) 186 shared with fax and voice mail (parallel phone systems) 195 distinctive ringing change 61 parallel phone systems 180 dots or streaks, troubleshoot copies 92 dots, troubleshoot scan 97 driver warranty 139 DSL, fax setup with parallel phone systems 178 duty cycle 141 Index E ECM. See error correction mode edit text in OCR program 39 electrical specifications 148 embedded web server about 205 opening 206 system requirements 142 troubleshoot, cannot be opened 119 Webscan 38 envelopes sizes supported 143 tray supporting 144 environmental specifications 148 environmental sustainability program 158 error correction mode 63 error messages unable to activate TWAIN source 96 error reports, fax 67 EWS. See embedded web server F faded stripes on copies, troubleshoot 92 fax answer mode 60 answering machine and modem, shared with (parallel phone systems) 191 answering machine troubleshoot 110 answering machine, set up (parallel phone systems) 190 auto answer 60 backup fax 51 blocking numbers 54 confirmation reports 66 dial tone test, failed 102 dial type, setting 62 distinctive ringing setup (parallel phone systems) 180 distinctive ringing, change pattern 61 DSL, set up (parallel phone systems) 178 error correction mode 63 error reports 67 forwarding 52 header 60 Internet Protocol, over 64 ISDN line, set up (parallel phone systems) 179 line condition test, failed 103 log, clear 65 log, print 67 manual receive 50 modem and answering machine, shared with (parallel phone systems) 191 modem and voice line, shared with (parallel phone systems) 186 modem and voice mail, shared with (parallel phone systems) 195 modem, shared with (parallel phone systems) 183 monitor dialing 45, 48 paper size 53 parallel phone systems 174 PBX system, set up (parallel phone systems) 179 phone cord connection test, failed 100 phone cord too short 110 phone cord type test, failed 101 poll to receive 52 print last transaction details 67 receive 50 receive, troubleshoot 104, 107 redial options 62 reduction 53 reports 65 reprint 52 rings to answer 60 schedule 46 send 44 send, troubleshoot 104, 106, 109 separate line setup (parallel phone systems) 177 settings, change 59 setup types 175 shared phone line setup (parallel phone systems) 181 sound volume 63 specifications 146 speed 63 test failed 98 test setup 197 troubleshoot 98 voice mail, set up (parallel phone systems) 182 wall jack test, failed 99 Firewall configure 118 firewalls, troubleshoot 84 FoIP 64 fonts supported 141 forwarding faxes 52 G glass, scanner clean 25 load originals 18 locating 11 grainy or white bands on copies, troubleshoot 93 graphics incompletely filled on copies 93 look different from original scan 97 H hardware, fax setup test 99 head 126 header, fax 60 Hewlett-Packard Company notices 3 HP Utility (Mac OS X) opening 205 humidity specifications 148 I ink cartridge access door, locating 12 ink cartridges check ink levels 74 locating 12 217 ordering online 172 part numbers 123, 172 replace 74 status 123 supported 141 tips 73 warranty 139 warranty expiration dates 123 yields 141 ink levels, check 74 input tray capacity 144 media sizes supported 143 media types and weights supported 144 installation hardware installation suggestions 120 HP software installation suggestions 121 troubleshooting issues 120 Internet Protocol fax, using 64 IP address checking for printer 120 IP settings 203 ISDN line, set up with fax parallel phone systems 179 J jams clear 134 media to avoid 18 paper 134, 136 junk fax mode 54 L language, printer 141, 142 light images, troubleshoot copies 92 scans 97 lights, control panel 13 line condition test, fax 103 lines copies, troubleshoot 92 scans, troubleshoot 97 load photo 23 tray 20, 22 load cards 23 load envelopes 22 218 load media 20 log, fax print 67 M Mac OS Print borderless 36 Print photos 34 print settings 31 Mac OS X HP Utility 205 maintain printhead 126 maintenance align printhead 127 check ink levels 74 clean printhead 126 diagnostic page 89, 128 print quality report 89, 128 printhead 126 replace ink cartridges 74 manual faxing receive 50 send 45, 49 margins setting, specifications 145 media clear jams 134 HP, order 173 load tray 20 selecting 17 skewed pages 90 specifications 143 supported sizes 143 troubleshoot feeding 90 types and weights supported 144 memory reprint faxes 52 save faxes 51 specifications 142 missing or incorrect information, troubleshoot 85 model number 123 modem shared with fax (parallel phone systems) 183 shared with fax and answering machine (parallel phone systems) 191 shared with fax and voice line (parallel phone systems) 186 shared with fax and voice mail (parallel phone systems) 195 monitor dialing 45, 48 multi-feeds, troubleshoot 90 N networks advanced settings 203 connector illustration 12 firewalls, troubleshoot 84 IP settings 203 protocols supported 142 settings, change 202 solve problems 121 system requirements 142 view and print settings 203 wireless communication setup 198 wireless settings 123 noise information 148 O OCR edit scanned documents 39 troubleshoot 95 operating environment specifications 148 operating systems supported 142 originals scan 37 output tray locating 11 media supported 145 P pages per month (duty cycle) 141 paper jams 134, 136 size, set for fax 53 paper-feed problems, troubleshoot 89 parallel phone systems answering machine setup 190 countries/regions with 174 distinctive ringing setup 180 Index DSL setup 178 ISDN setup 179 modem and answering machine setup 191 modem and voice mail setup 195 modem setup 183 modem shared with voice line setup 186 PBX setup 179 separate line setup 177 setup types 175 shared line setup 181 PBX system, set up with fax parallel phone systems 179 PCL 3 GUI support 141 phone cord connected to correct port test failed 100 correct type test failed 101 extend 110 phone line, answer ring pattern 61 phone support 79 phone support period period for support 80 phone, fax from receive 50 send, 49 photo media sizes supported 144 poll to receive fax 52 ports, specifications 141 power specifications 148 troubleshoot 83 power input, locating 12 print diagnostic page 89, 128 fax logs 67 fax reports 65 faxes 52 last fax details 67 print quality report 89, 128 printer status report 123 troubleshoot 82 Print borderless Mac OS 36 Windows 35 Print brochures print 32 Print envelope 33 Print envelopes Mac OS 33 Print photos Mac OS 34 Windows 34 print quality report 89, 128 print settings print quality 87 printer control panel locating 11 network settings 202 scan from 37 send faxes 45 printer driver warranty 139 printer software (Windows) about 205 opening 205 printer status report information on 122 print 123 printhead clean 126 printhead, align 127 printheads ordering online 172 printing slow, troubleshoot 84 processor specifications 142 pulse dialing 62 Q quality, troubleshoot copy 92 scan 96 R radio interference reducing 202 regulatory information 155 radio, turn off 203 receive faxes auto answer mode 60 automatically 50 blocking numbers 54 forwarding 52 manually 50 polling 52 rings to answer 60 troubleshoot 104, 107 recycle print cartridges 158 redial options, setting 62 reduce fax 53 regulatory information 149, 155 regulatory model number 149 replace ink cartridges 74 reports confirmation, fax 66 diagnostic 89, 128 error, fax 67 fax test failed 98 print quality 89, 128 printhead 126 reprint faxes from memory 52 rings to answer 60 S save faxes in memory 51 scan error messages 96 from printer control panel 37 from Webscan 38 OCR 39 quality 96 scan specifications 147 slow 94 troubleshoot 93 scanner glass clean 25 load originals 18 locating 11 schedule fax 46 send faxes basic fax 45 manually 49 memory, from 46 monitor dialing 45, 48 schedule 46 troubleshoot 104, 106, 109 using the control panel 44 send scans for OCR 39 troubleshoot 93 serial number 123 serial phone systems countries/regions with 174 setup types 175 settings copy 42 network 202 speed, fax 63 volume, fax 63 219 setup answering machine (parallel phone systems) 190 answering machine and modem (parallel phone systems) 191 computer modem (parallel phone systems) 183 computer modem and answering machine (parallel phone systems) 191 computer modem and voice line (parallel phone systems) 186 computer modem and voice mail (parallel phone systems) 195 distinctive ringing 61 distinctive ringing (parallel phone systems) 180 DSL (parallel phone systems) 178 fax scenarios 175 fax, with parallel phone systems 174 ISDN line (parallel phone systems) 179 PBX system (parallel phone systems) 179 separate fax line (parallel phone systems) 177 shared phone line (parallel phone systems) 181 test fax 197 voice mail (parallel phone systems) 182 voice mail and computer modem (parallel phone systems) 195 size scans, troubleshoot 97 troubleshoot copy 91 skew, troubleshoot copy 92 print 90 scan 96 software OCR 39 warranty 139 Webscan 38 sound pressure 148 220 specifications acoustic emissions 148 electrical 148 media 143 network protocols 142 operating environment 148 physical 141 processor and memory 142 storage environment 148 system requirements 142 speed troubleshoot for scanner 94 speed dial send fax 45 status network configuration page 123 printer status report 123 storage environment specifications 148 streaks, troubleshoot copies 92 scan 97 stripes on scans, troubleshoot 97 subscriber identification code 60 supplies ordering online 172 printer status report 123 yields 141 support 78 system requirements 142 T technical information copy specifications 146 fax specifications 146 scan specifications 147 telephone line, answer ring pattern 61 telephone wall jack, fax 99 telephone, fax from receive 50 send 49 temperature specifications 148 tests, fax dial tone, failed 102 failed 98 fax line condition 103 fax phone cord type test failed 101 hardware, failed 99 port connection, failed 100 setup 197 telephone wall jack 99 text cannot be edited after scan, troubleshoot 95 incompletely filled on copies 93 missing from scan, troubleshoot 94 splotchy on copies 93 troubleshoot 86 unclear on copies, troubleshoot 92 unclear scans 97 tone dialing 62 tray 2 capacity 144 media sizes supported 143 media types and weights supported 144 trays capacities 144 clear jams 134 load media 20 locating 11 media sizes supported 143 media types and weights supported 144 paper guides illustration 11 troubleshoot feeding 90 troubleshoot answering machines 110 blank pages printed 85 copy 91 copy quality 92 cut-off pages, incorrect text or graphics placement 86 embedded web server 119 fax 98 fax dial tone test failed 102 fax hardware test failed 99 fax line test failed 103 fax phone cord connection test failed 100 fax phone cord type test failed 101 fax tests 98 fax wall jack test, failed 99 firewalls 84 jams, paper 136 media not picked up from tray 90 Index missing or incorrect information 85 multiple pages are picked 90 network configuration page 123 nothing prints 83 paper-feed problems 89 power 83 print 82 printer status report 122 receive faxes 104, 107 scan 93 scan quality 96 send faxes 104, 106, 109 skewed copies 92 skewed pages 90 tips 82 troubleshooting hardware installation suggestions 120 HP software installation suggestions 121 installation issues 120 solve network problems 121 wireless problems 112 TWAIN unable to activate source 96 warranty 139 web sites accessibility information 3, 9 customer support 79 environmental programs 158 order supplies and accessories 172 supply yield data sheet 141 Webscan 38 white bands or stripes, troubleshoot copies 92, 93 scans 97 Windows borderless 35 print brochures 32 Print photos 34 print settings 30 system requirements 142 wireless communication advanced wireless troubleshooting 113 basic wireless troubleshooting 113 radio, turn off 203 reducing interference 202 regulatory information 155 set up 198 U USB connection port, locating 11, 12 specifications 141 V vertical stripes on copies, troubleshoot 92 view network settings 203 voice mail set up with fax (parallel phone systems) 182 set up with fax and computer modem (parallel phone systems) 195 voltage specifications 148 volume fax sounds 63 W wall jack test, fax 99 221 222 © 2012 Hewlett-Packard Development Company, L.P. www.hp.com/go/customercare Podręcznik użytkownika
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