Hp All In One Printer Cm750A Users Manual Officejet Pro 8600 (N911) ENWW

CM750A to the manual 2ccb6110-250f-41c5-b844-8a15fe219d5a

2015-02-09

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OFFICEJET PRO 8600
User Guide

HP Officejet Pro 8600 e-Allin-One series
User Guide

Hewlett-Packard Company
notices
The information contained in this
document is subject to change without
notice.
All rights reserved. Reproduction,
adaptation, or translation of this
material is prohibited without prior
written permission of Hewlett-Packard,
except as allowed under copyright
laws.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for
technical or editorial errors or
omissions contained herein.

Acknowledgements
Windows, Windows XP, and Windows
Vista are U.S. registered trademarks
of Microsoft Corporation.
ENERGY STAR and the ENERGY
STAR mark are registered U.S. marks.

Safety information
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
1. Read and understand all
instructions in the documentation that
comes with the printer.
2. Observe all warnings and
instructions marked on the product.
3. Unplug this product from wall
outlets before cleaning.
4. Do not install or use this product
near water, or when you are wet.
5. Install the product securely on
a stable surface.
6. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
7. If the product does not operate
normally, see Solve a problem.
8. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.

Accessibility
The printer provides a number of
features that make it accessible for
people with disabilities.
Visual
The printer software is accessible for
users with visual impairments or low

vision through the use of your
operating system's accessibility
options and features. It also supports
most assistive technology such as
screen readers, Braille readers, and
voice-to-text applications. For users
who are color blind, colored buttons
and tabs used in the software and on
the printer control panel have simple
text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments,
the printer software functions can be
executed through keyboard
commands. The software also
supports Windows accessibility
options such as StickyKeys,
ToggleKeys, FilterKeys, and
MouseKeys. The printer doors,
buttons, paper trays, and paper guides
can be operated by users with limited
strength and reach.
Support
For more details about the
accessibility of this product and HP's
commitment to product accessibility,
visit HP's website at www.hp.com/
accessibility.
For accessibility information for Mac
OS X, visit the Apple website at
www.apple.com/accessibility.

Contents
1

Get started
Accessibility..............................................................................................................................10
Eco............................................................................................................................................11
Understand the printer parts.....................................................................................................12
Front view...........................................................................................................................12
Printing supplies area.........................................................................................................13
Back view............................................................................................................................13
Use the printer control panel....................................................................................................14
Overview of buttons and lights...........................................................................................14
HP Officejet Pro 8600...................................................................................................14
HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium.................................15
Control-panel display icons................................................................................................15
Change printer settings......................................................................................................18
Select the mode............................................................................................................18
Change printer settings................................................................................................18
Finding the printer model number.............................................................................................19
Select print media.....................................................................................................................19
Recommended papers for printing and copying.................................................................19
Recommended papers for photo printing...........................................................................20
Tips for selecting and using media.....................................................................................21
Load an original on the scanner glass......................................................................................22
Load an original in the automatic document feeder (ADF).......................................................23
Load media...............................................................................................................................24
Load standard-size media..................................................................................................24
Load envelopes..................................................................................................................25
Load cards and photo paper...............................................................................................26
Load custom-size media.....................................................................................................27
Insert a memory device............................................................................................................28
Install the accessories..............................................................................................................29
Install the duplexer.............................................................................................................29
Install Tray 2.......................................................................................................................30
Configure trays...................................................................................................................32
Turn on accessories in the printer driver............................................................................33
To turn on accessories (Windows)...............................................................................33
To turn on accessories on (Mac OS X)........................................................................33
Maintain the printer...................................................................................................................33
Clean the scanner glass.....................................................................................................33
Clean the exterior ..............................................................................................................34
Clean the automatic document feeder................................................................................34
Turn the printer off....................................................................................................................35

Print
Print documents........................................................................................................................36
Print documents (Windows)................................................................................................36
Print documents (Mac OS X)..............................................................................................37
Print brochures.........................................................................................................................37
Print brochures (Windows).................................................................................................37
Print brochures (Mac OS X)................................................................................................38
Print on envelopes....................................................................................................................38
Print on envelopes (Windows)............................................................................................39
Print on envelopes (Mac OS X)..........................................................................................39
Print photos..............................................................................................................................39
Print photos on photo paper (Windows).............................................................................40
Print photos on photo paper (Mac OS X)...........................................................................40
Print photos from a memory device ...................................................................................41
Print on special and custom-size paper....................................................................................41
Print on special or custom-size paper (Mac OS X).............................................................42
Set up custom sizes (Mac OS X)........................................................................................42
Print borderless documents......................................................................................................43
Print borderless documents (Windows)..............................................................................43
Print borderless documents (Mac OS X)............................................................................43
HP ePrint..................................................................................................................................44
Print on both sides (duplexing).................................................................................................44

Scan
Scan an original........................................................................................................................46
Scan to a computer............................................................................................................46
Scan to a memory card.......................................................................................................47
Scan using Webscan................................................................................................................48
Scanning documents as editable text.......................................................................................48
To scan documents as editable text...................................................................................48
Guidelines for scanning documents as editable text..........................................................50

HP Digital Solutions
What are HP Digital Solutions?................................................................................................51
HP Direct Digital Filing........................................................................................................51
HP Digital Fax.....................................................................................................................51
Requirements...........................................................................................................................52
Set up HP Digital Solutions......................................................................................................53
Set up HP Direct Digital Filing............................................................................................53
Set up Scan to Network Folder.....................................................................................53
Set up Scan to Email....................................................................................................54
Set up HP Digital Fax.........................................................................................................56
Use the HP Digital Solutions....................................................................................................57
Use HP Scan to Network Folder.........................................................................................57
Use Scan to Email..............................................................................................................57
Use HP Digital Fax.............................................................................................................58

Copy
Copy documents.......................................................................................................................59
Change copy settings...............................................................................................................59

Contents
6

Fax
Send a fax................................................................................................................................61
Send a standard fax...........................................................................................................61
Send a standard fax from the computer.............................................................................62
Send a fax manually from a phone.....................................................................................63
Send a fax using monitor dialing........................................................................................64
Send a fax from memory....................................................................................................64
Schedule a fax to send later...............................................................................................65
Send a fax to multiple recipients.........................................................................................66
Send a fax in Error Correction Mode..................................................................................66
Receive a fax............................................................................................................................67
Receive a fax manually......................................................................................................67
Set up backup fax...............................................................................................................68
Reprint received faxes from memory..................................................................................68
Poll to receive a fax............................................................................................................69
Forward faxes to another number......................................................................................69
Set the paper size for received faxes.................................................................................70
Set automatic reduction for incoming faxes........................................................................70
Block unwanted fax numbers.............................................................................................70
Add numbers to the junk fax list...................................................................................71
Remove numbers from the junk fax list........................................................................71
Print a Junk Fax Report................................................................................................72
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)..........72
Fax to PC and Fax to Mac requirements......................................................................72
Activate Fax to PC and Fax to Mac..............................................................................73
Modify Fax to PC or Fax to Mac settings......................................................................73
Set up speed-dial entries..........................................................................................................74
Set up and change speed-dial entries................................................................................74
Set up and change group speed-dial entries......................................................................75
Delete speed-dial entries....................................................................................................75
Print a list of speed-dial entries..........................................................................................76
Change fax settings..................................................................................................................76
Configure the fax header....................................................................................................76
Set the answer mode (Auto answer)..................................................................................76
Set the number of rings before answering..........................................................................77
Change the answer ring pattern for distinctive ring............................................................77
Set the dial type..................................................................................................................78
Set the redial options..........................................................................................................78
Set the fax speed................................................................................................................79
Set the fax sound volume...................................................................................................79
Fax and digital phone services.................................................................................................80
Fax over Internet Protocol........................................................................................................80
Use reports...............................................................................................................................81
Print fax confirmation reports..............................................................................................81
Print fax error reports..........................................................................................................82
Print and view the fax log...................................................................................................82
Clear the fax log.................................................................................................................82
Print the details of the last fax transaction..........................................................................83
Print a Caller ID Report.......................................................................................................83
View the Call History...........................................................................................................83

Web Services
What are Web Services?..........................................................................................................84
HP ePrint............................................................................................................................84
Printer Apps........................................................................................................................84
Set up Web Services................................................................................................................85
Set up Web Services using the HP printer software...........................................................85
Set up Web Services using the printer’s control panel.......................................................85
Set up Web Services using the embedded web server......................................................86
Use Web Services....................................................................................................................86
HP ePrint............................................................................................................................86
Print using HP ePrint....................................................................................................87
Find the printer’s email address...................................................................................87
Turn off HP ePrint.........................................................................................................87
Printer Apps........................................................................................................................87
Use Printer Apps...........................................................................................................87
Manage Printer Apps....................................................................................................87
Turn off Printer Apps.....................................................................................................88
Remove Web Services.............................................................................................................88

Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................89
Check the estimated ink levels.................................................................................................90
Print with one or more depleted cartridges...............................................................................90
Replace the ink cartridges........................................................................................................90
Store printing supplies..............................................................................................................92
Usage information collection....................................................................................................92

Solve a problem
HP support................................................................................................................................94
Obtain electronic support....................................................................................................95
HP support by phone..........................................................................................................95
Before you call..............................................................................................................96
Phone support period...................................................................................................96
Telephone support numbers.........................................................................................96
After the phone support period.....................................................................................97
General troubleshooting tips and resources.............................................................................98
Solve printer problems..............................................................................................................98
The printer shuts down unexpectedly.................................................................................99
Alignment fails....................................................................................................................99
The printer is not responding (nothing prints).....................................................................99
The printer prints slowly....................................................................................................100
The printer is making some unexpected noises...............................................................101
Blank or partial page printed.............................................................................................101
Something on the page is missing or incorrect.................................................................102
Placement of the text or graphics is wrong.......................................................................102
Print quality troubleshooting...................................................................................................103
Solve paper-feed problems....................................................................................................107

Contents
Solve copy problems..............................................................................................................109
No copy came out.............................................................................................................109
Copies are blank...............................................................................................................109
Documents are missing or faded......................................................................................110
Size is reduced.................................................................................................................110
Copy quality is poor .........................................................................................................110
Copy defects are apparent...............................................................................................111
The printer prints half a page, then ejects the paper........................................................111
Paper mismatch................................................................................................................111
Solve scan problems..............................................................................................................112
Scanner did nothing..........................................................................................................112
Scan takes too long..........................................................................................................112
Part of the document did not scan or text is missing........................................................113
Text cannot be edited.......................................................................................................113
Error messages appear....................................................................................................114
Scanned image quality is poor.........................................................................................114
Scan defects are apparent...............................................................................................116
Solve fax problems.................................................................................................................116
The fax test failed.............................................................................................................117
Solve problems using Web Services and HP websites..........................................................129
Solve problems using Web Services................................................................................130
Solve problems using HP websites..................................................................................131
Solve HP Digital Solutions problems......................................................................................131
Solving HP Direct Digital Filing problems.........................................................................131
Common problems.....................................................................................................131
Unable to scan to network folder................................................................................132
Unable to scan to email..............................................................................................133
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows)...................................................................................................................133
Solving HP Digital Fax problems......................................................................................133
Solve memory device problems.............................................................................................135
The printer cannot read the memory device.....................................................................135
The printer cannot read photos on the memory device....................................................136
Solve wired (Ethernet) network problems...............................................................................136
General network troubleshooting......................................................................................136

Solve wireless problems.........................................................................................................136
Basic wireless troubleshooting.........................................................................................137
Step 1 - Make sure the wireless (802.11) light is turned on.......................................137
Step 2 - Restart components of the wireless network................................................137
Step 3 - Run the Print Wireless Network Test............................................................137
Advanced wireless troubleshooting..................................................................................137
Step 1: Make sure your computer is connected to your network................................138
Step 2: Make sure that the printer is connected to your network...............................139
Step 3: Check to see if the firewall software is blocking communication....................140
Step 4: Make sure the printer is online and ready......................................................140
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................141
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)................................................................................................141
After resolving the problems.............................................................................................142
Wireless Direct Printing....................................................................................................142
To turn on Wireless Direct Printing.............................................................................142
To print using Wireless Direct Printing........................................................................143
Update the printer.............................................................................................................143
Configure your firewall software to work with the printer........................................................143
Solve printer management problems......................................................................................144
Embedded web server cannot be opened........................................................................144
Troubleshoot installation issues.............................................................................................145
Hardware installation suggestions....................................................................................145
HP software installation suggestions................................................................................146
Solve network problems...................................................................................................146
Understand the Printer Status Report....................................................................................147
Printhead maintenance...........................................................................................................149
Clean the printhead..........................................................................................................149
Align the printhead............................................................................................................150
Reinstall the printhead......................................................................................................150
Understand the network configuration page...........................................................................152
Clear jams...............................................................................................................................154
Clear paper jams..............................................................................................................154
Avoid paper jams..............................................................................................................157
A Technical information
Warranty information..............................................................................................................158
Hewlett-Packard limited warranty statement....................................................................159
Ink cartridge warranty information....................................................................................160

Contents
Printer specifications..............................................................................................................161
Physical specifications......................................................................................................161
Product features and capacities.......................................................................................161
Processor and memory specifications..............................................................................162
System requirements........................................................................................................162
Network protocol specifications........................................................................................163
Embedded web server specifications...............................................................................163
Media specifications.........................................................................................................163
Understand specifications for supported media.........................................................164
Set minimum margins.................................................................................................167
Guidelines for printing on both sides of a page..........................................................168
Print specifications............................................................................................................168
Copy specifications...........................................................................................................168
Fax specifications.............................................................................................................168
Scan specifications...........................................................................................................169
Web Services and HP website specifications...................................................................169
Web Services specifications.......................................................................................169
HP website specifications...........................................................................................170
Environmental specifications............................................................................................170
Electrical specifications....................................................................................................170
Acoustic emission specifications......................................................................................170
Memory device specifications...........................................................................................171
Memory card specifications........................................................................................171
USB flash drives.........................................................................................................171
Regulatory information...........................................................................................................172
FCC statement..................................................................................................................173
Notice to users in Korea...................................................................................................173
VCCI (Class B) compliance statement for users in Japan................................................174
Notice to users in Japan about the power cord................................................................174
Noise emission statement for Germany...........................................................................174
European Union Regulatory Notice..................................................................................174
LED indicator statement...................................................................................................175
Gloss of housing of peripheral devices for Germany........................................................175
Notice to users of the U.S. telephone network: FCC requirements..................................176
Notice to users of the Canadian telephone network.........................................................177
Notice to users of the German telephone network...........................................................177
Australia wired fax statement...........................................................................................177
Regulatory information for wireless products...................................................................178
Exposure to radio frequency radiation........................................................................178
Notice to users in Brazil..............................................................................................178
Notice to users in Canada..........................................................................................178
Notice to users in Taiwan...........................................................................................178
Regulatory model number................................................................................................179

Environmental product stewardship program.........................................................................180
Paper use.........................................................................................................................180
Plastics.............................................................................................................................180
Material safety data sheets...............................................................................................180
Recycling program............................................................................................................180
HP inkjet supplies recycling program...............................................................................180
Disposal of waste equipment by users in private households in the European Union.....181
Power consumption..........................................................................................................182
Chemical substances.......................................................................................................182
Battery information...........................................................................................................182
Battery disposal in Taiwan..........................................................................................182
Attention California users...........................................................................................182
RoHS notices (China only)...............................................................................................183
RoHS notices (Ukraine only)............................................................................................183
Third-party licenses................................................................................................................184
B HP supplies and accessories
Order printing supplies online.................................................................................................193
Supplies..................................................................................................................................193
Ink cartridges and printheads...........................................................................................193
HP media..........................................................................................................................194
C Additional fax setup
Set up faxing (parallel phone systems)..................................................................................195
Select the correct fax setup for your home or office.........................................................196
Case A: Separate fax line (no voice calls received).........................................................198
Case B: Set up the printer with DSL.................................................................................199
Case C: Set up the printer with a PBX phone system or an ISDN line.............................200
Case D: Fax with a distinctive ring service on the same line............................................201
Case E: Shared voice/fax line..........................................................................................202
Case F: Shared voice/fax line with voice mail..................................................................203
Case G: Fax line shared with computer modem (no voice calls received).......................204
Set up the printer with a computer dial-up modem.....................................................204
Set up the printer with a computer DSL/ADSL modem..............................................206
Case H: Shared voice/fax line with computer modem......................................................207
Shared voice/fax with computer dial-up modem.........................................................207
Shared voice/fax with computer DSL/ADSL modem..................................................209
Case I: Shared voice/fax line with answering machine....................................................211
Case J: Shared voice/fax line with computer modem and answering machine................212
Shared voice/fax line with computer dial-up modem and answering machine...........212
Shared voice/fax line with computer DSL/ADSL modem and answering machine....214
Case K: Shared voice/fax line with computer dial-up modem and voice mail..................216
Serial-type fax setup...............................................................................................................217
Test fax setup.........................................................................................................................218
D Network setup
Change basic network settings...............................................................................................219
View and print network settings........................................................................................219
Turn the wireless radio on and off....................................................................................219

Contents
Change advanced network settings.......................................................................................219
Set link speed...................................................................................................................220
View IP settings................................................................................................................220
Change IP settings...........................................................................................................220
Configure the printer’s firewall settings.............................................................................220
Creating and using firewall rules................................................................................220
Reset network settings.....................................................................................................222
Set up the printer for wireless communication........................................................................222
Before you begin..............................................................................................................222
Set up the printer on your wireless network.....................................................................223
Set up the printer using the HP printer software.........................................................223
Set up the printer using the Wireless Setup Wizard...................................................223
Set up the printer using WiFi Protected Setup (WPS)................................................223
Set up the printer using the embedded web server (EWS)........................................224
Change the connection type.............................................................................................224
Test the wireless connection............................................................................................225
Guidelines for ensuring wireless network security............................................................225
Overview of security settings......................................................................................226
Add hardware addresses to a wireless router (MAC filtering)....................................226
Other wireless security guidelines..............................................................................226
Guidelines for reducing interference on a wireless network ............................................227
Uninstall and reinstall the HP software...................................................................................227
Windows...........................................................................................................................227
Mac OS X.........................................................................................................................228
E Printer management tools
Toolbox (Windows).................................................................................................................229
HP Utility (Mac OS X).............................................................................................................229
Embedded web server............................................................................................................229
About cookies...................................................................................................................230
To open the embedded web server..................................................................................230
Index............................................................................................................................................240

Get started
This guide provides details about how to use the printer and how to resolve problems.
•
•
•
•
•
•
•
•
•
•
•
•
•

Accessibility
Eco
Understand the printer parts
Use the printer control panel
Finding the printer model number
Select print media
Load an original on the scanner glass
Load an original in the automatic document feeder (ADF)
Load media
Insert a memory device
Install the accessories
Maintain the printer
Turn the printer off
NOTE: If you are using the printer with a computer running Windows XP Starter
Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features
might not be available. For more information, see System requirements.

Accessibility
The printer provides a number of features that make it accessible for people with
disabilities.
Visual
The HP software provided with the printer is accessible for users with visual
impairments or low vision by using your operating system's accessibility options and
features. The software also supports most assistive technology such as screen
readers, Braille readers, and voice-to-text applications. For users who are color blind,
colored buttons and tabs used in the HP software and on the printer control panel have
simple text or icon labels that convey the appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed
through keyboard commands. The HP software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product
accessibility, visit HP's website at www.hp.com/accessibility.
For accessibility information for Mac OS X, visit the Apple website at www.apple.com/
accessibility.

Get started

Eco
Hewlett-Packard is committed to providing quality products in an environmentally
sound manner. Design for recycling has been incorporated into this product. For more
information, see Environmental product stewardship program
HP is committed to helping customers reduce their environmental footprint. HP has
provided these features to help you focus on ways to assess and reduce the impact of
your printing choices.
For more information about HP's environmental initiatives, visit www.hp.com/hpinfo/
globalcitizenship/environment/.
Manage power
To conserve electricity, try the following:
•

•

Turn on the printer's Sleep Mode feature, and then select the option for the shortest
time. After the printer has been inactive for this period of time, the printer will go
into low-power mode. To configure this feature, touch
(eco button) on the
printer’s control panel display, touch Sleep, and then touch the desired option.
Use the printer's Schedule On and Off feature, and then select the days and time
you want the printer to turn on and turn off automatically. For example, you can
schedule the printer to turn on at 8am and turn off at 8pm from Monday to Friday.
In this way, you will save energy during the night and weekends. To configure this
(eco button) on the printer's control panel display, touch
feature, touch
Schedule On and Off, and then set the time to turn on and off the printer.
Adjust the screen brightness to a dimmer setting. To configure this feature, touch
(eco button) on the printer's control panel display, touch Screen
Brightness, and then set the desired option.
NOTE: The printer's Sleep Mode and Schedule On and Off features are
temporarily not available if one or more of the ink cartridges are missing. After the
cartridge is reinstalled, these features resume.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.

Conserve printing supplies
To conserve printing supplies such as ink and paper, try the following:
•
•
•

Change the print mode to a draft setting. Draft setting uses less ink.
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of
the cartridges.
Reduce paper usage by printing on both sides of the paper. If the printer has an HP
automatic two-sided printing accessory (duplexer), see Print on both sides
(duplexing). Otherwise, you can first print just the odd pages, flip the pages over,
and then print just the even pages.

Eco

Chapter 1

Understand the printer parts
This section contains the following topics:
•
•
•

Front view
Printing supplies area
Back view

Front view

11
10

8
7

3
4 5

Automatic document feeder (ADF)

Scanner glass

Output tray

Front universal serial bus (USB) port

Memory card slots

Output tray extension

Tray 1

(Power button)

Control-panel display (differs based on the printer model that you have)

Control panel (differs based on the printer model that you have)

Document feeder tray

Width guides

Get started

Printing supplies area

3
2

Ink cartridge access door

Ink cartridges

Printhead latch

Printhead

Back view

Fax port (1-LINE )

Fax port (2-EXT)

Ethernet network port

Rear universal serial bus (USB) port

Power input

Automatic two-sided printing accessory (duplexer)

Understand the printer parts

Chapter 1

Use the printer control panel
This section contains the following topics:
•
•
•

Overview of buttons and lights
Control-panel display icons
Change printer settings

Overview of buttons and lights
The following diagrams and related tables provide a quick reference to the printer
control panel features for each printer model. For more information, see Finding the
printer model number.
HP Officejet Pro 8600

9
8
7

Label

Name and Description

Home button: Returns to the home screen from any other screen.

Control-panel display: Touch the screen to select menu options. For information about the
icons that appear on the display, see Control-panel display icons.

Help button: Opens the Help menu.

Keypad: Use the keypad to enter numbers and text.

Wireless icon: The icon is lit when the 802.11 wireless feature is on.

Cancel button: Stops a job, exits a menu, or exits settings.

Right arrow button: Navigates through settings in the menus.

Back button: Returns to the previous menu.

Left arrow button: Navigates through settings in the menus.

Get started

HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium

Label

Name and Description

Wireless icon: The icon is lit when the 802.11 wireless feature is on.

Home button: Returns to the home screen from any other screen.

Control-panel display: Touch the screen to select menu options. For information about the
icons that appear on the display, see Control-panel display icons.

Help button: Opens the Help menu.

Right arrow button: Navigates through settings in the menus.

Cancel button: Stops a job, exits a menu, or exits settings.

Back button: Returns to the previous menu.

Left arrow button: Navigates through settings in the menus.

Control-panel display icons
Icon

Purpose
Shows that a wired network connection exists.

Shows that a wireless network connection exists. The signal strength is indicated
by the number of curved lines. This is for infrastructure mode. For more
information, see Set up the printer for wireless communication.

Use the printer control panel

Chapter 1
(continued)
Icon

Purpose
Shows that ePrint is turned on. For more information, see HP ePrint.

Displays a screen where you can make copies or select other options.

Displays a screen where you can make a fax, or choose fax settings.

Displays a screen where you can make a scan, or change scan settings.

Displays a screen where you can use HP Apps. For more information, see Printer
Apps.

Displays a screen where you can adjust photo printing options.

Displays the Setup screen for generating reports, changing fax and other
maintenance settings, and accessing the Help screen. The topic that you select
from the Help screen opens a help window on your computer screen.

Get started

(continued)
Icon

Purpose
Displays the Network screen for selecting options.

Provides more information about the printer's features.

HP Officejet Pro 8600
model

Displays a screen where you can see information about the ink cartridges,
including fill levels. This icon has a red border when an ink cartridge needs
attention.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having
a replacement cartridge available to avoid possible printing delays. You do not
need to replace cartridges until prompted to do so.

HP Officejet Pro 8600
Plus and HP Officejet
Pro 8600 Premium
models

Displays the status of the Auto Answer function. Touch Auto Answer to turn it on
or off. For more information, see Set the answer mode (Auto answer).

Displays a screen where you can learn about printer features that can help
conserve natural resources and reduce the impact of your printing choices.
TIP: You can configure settings for some features from this screen.

Use the printer control panel

Chapter 1

Change printer settings
Use the control panel to change the printer’s mode and settings, print reports, or get
help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer
settings using HP software tools available on your computer, such as the HP printer
software, HP Utility (Mac OS X), or the EWS. For more information about these
tools, see Printer management tools.
This section contains the following topics:
•
•

Select the mode
Change printer settings

Select the mode
The main menu of the control-panel display shows the available modes for the printer.
NOTE: To select a mode, touch the (left arrow) or the (right arrow) to see the
available modes, and then touch the icon to select the desired mode. Follow the
prompts on the control-panel display to complete the job. The control-panel display
returns to the main menu when the job is finished.
To select a different mode
Touch
(Back button) to return to the main menu. Touch (left arrow) or (right
arrow) to scroll through the available modes, and then touch the icon to select the
desired mode.
To change settings for a mode
1. After selecting a mode, touch the arrow buttons to scroll through the available
settings, and then touch the setting you want to change.
2. Follow the prompts on the display to change the settings, and then touch Done.
NOTE: Touch

(Back button) to return to the previous menu.

Change printer settings
To change the printer settings or print reports, use the options available in the Setup
menu:
1. Touch (right arrow), and then touch Setup.
2. Touch the arrow buttons to scroll through the menus.
3. Touch the menu items to select menus or options.
NOTE: Touch

Get started

(Back button) to return to the previous menu.

Finding the printer model number
In addition to the model name that appears on the front of the printer, this printer has
a specific model number. You can use this number when obtaining support and to help
determine which supplies or accessories are available for your printer.
The model number is printed on a label located on the inside of the ink cartridge
access door, near the ink cartridges area.

Select print media
The printer is designed to work well with most types of office media. It is best to test
a variety of print media types before buying large quantities. Use HP media for
optimum print quality. For more information about HP media, visit the HP website at
www.hp.com.
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the
ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp,
vivid color, bolder blacks and dry faster than ordinary plain
papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.

This section contains the following topics:
•
•
•

Recommended papers for printing and copying
Recommended papers for photo printing
Tips for selecting and using media

Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Brochure Paper
HP Professional Paper

HP Premium
Presentation Paper
HP Professional Paper
HP Bright White Inkjet
Paper

These papers are glossy-coated or matte-coated on both sides for
two-sided use. They are the perfect choice for producing professional
quality marketing materials such as brochures and mailers, as well as
business graphics for report covers and calendars.
These papers are heavy two-sided matte papers perfect for
presentation, proposals, reports, and newsletters. They are
heavyweight for an impressive look and feel.
HP Bright White Inkjet Paper delivers high-contrast colors and sharp
text. It is opaque enough for two-sided color usage with no
showthrough, which makes it ideal for newsletters, reports, and flyers.
It features ColorLok Technology for less smearing, bolder blacks, and
vivid colors.

Select print media

Chapter 1
(continued)
HP Printing Paper

HP Printing Paper is a high-quality multifunction paper. It produces
documents that look and feel more substantial than documents
printed on standard multipurpose or copy paper. It features ColorLok
Technology for less smearing, bolder blacks, and vivid colors.

HP Office Paper

HP Office Paper is a high-quality multifunction paper. It is suitable for
copies, drafts, memos and other everyday documents. It features
ColorLok Technology for less smearing, bolder blacks, and vivid
colors.

HP Office Recycled
Paper

HP Office Recycled Paper is a high-quality multifunction paper made
with 30% recycled fiber. It features ColorLok Technology for less
smearing, bolder blacks and vivid colors.

HP Premium Plus
Photo Paper

HP’s best photo paper is heavyweight for producing professional
quality photos. Features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm
(4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes – glossy or softgloss (satin matte). It is acid-free for longer lasting documents.

HP Advanced Photo
Paper

This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10
x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch), and two finishes –
glossy or soft gloss (satin matte). It is acid-free for longer lasting
documents.

HP Everyday Photo
Paper

Print colorful, everyday snapshots at a low cost, using paper
designed for casual photo printing. This affordable, photo paper dries
quickly for easy handling. Get sharp, crisp images when you use this
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11
inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting
documents.

HP Iron-On Transfers

HP Iron-on Transfers (for color fabrics or for light or white fabrics) are
the ideal solution for creating custom T-shirts from your digital photos.

To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products
and Services, and select Ink, toner and paper .
NOTE: At this time, some portions of the HP website are available in English only.

Recommended papers for photo printing
For the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. Depending on your country/region,
some of these papers might not be available.

Get started

Depending on your country/region, some of these papers might not be available.
HP Premium Plus
Photo Paper

HP Advanced Photo
Paper

This thick photo paper features an instant-dry finish for easy handling
without smudging. It resists water, smears, fingerprints, and humidity.
Your prints have a look and feel comparable to a store processed
photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10
x 15 cm (4 x 6 inch), 13x18 cm (5 x 7 inch), and two finishes – glossy
or soft gloss (satin matte). It is acid-free for longer lasting documents.

HP Everyday Photo
Paper

Print colorful, everyday snapshots at a low cost, using paper
designed for casual photo printing. This affordable, photo paper dries
quickly for easy handling. Get sharp, crisp images when you use this
paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11
inch, A4, 4 x 6 inch, and 10 x 15 cm. It is acid-free for longer lasting
documents.

HP Photo Value Packs

HP Photo Value Packs conveniently package original HP ink
cartridges and HP Advanced Photo Paper to save you time and take
the guesswork out of printing affordable, lab-quality photos with your
HP printer. Original HP inks and HP Advanced Photo Paper have
been designed to work together so your photos are long lasting and
vivid, print after print. Great for printing out an entire vacation’s worth
of photos or multiple prints to share.

To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products
and Services and select Ink, toner and paper.
NOTE: At this time, some portions of the HP website are available in English only.

Tips for selecting and using media
For the best results, observe the following guidelines.
•
•
•

•
•

Always use media that conforms to the printer specifications. For more information,
see Media specifications.
Load only one type of media at a time into a tray or automatic document feeder
(ADF).
When loading the trays and ADF, make sure the media is loaded correctly. For
more information, see Load media or Load an original in the automatic document
feeder (ADF).
Do not overload the tray or ADF. For more information, see Load media or Load an
original in the automatic document feeder (ADF).
To prevent jams, poor print quality, and other printing problems, avoid loading the
following media in the trays or ADF:
Multipart forms
Media that is damaged, curled, or wrinkled
Media with cutouts or perforations
Media that is heavily textured, embossed, or does not accept ink well

Select print media

Chapter 1

Media that is too lightweight or stretches easily
Media that contains staples or clips
NOTE: To scan, copy, or fax documents that contain pages that do not
conform to these guidelines, use the scanner glass. For more information, see
Load an original on the scanner glass.

Load an original on the scanner glass
You can copy, scan, or fax up to Letter- or A4-size originals by loading them on the
glass.
NOTE: Many of the special features do not work correctly if the glass and lid
backing are not clean. For more information, see Maintain the printer.
To load an original on the scanner glass
Use these steps to load an original on the scanner glass.
1. Lift the scanner lid.
2. Load your original print-side down.
TIP: For more help on loading an original, refer to the engraved guides along
the edge of the glass.

3. Close the lid.

Get started

Load an original in the automatic document feeder (ADF)
You can copy, scan, or fax a one-sided, single- or multiple-page, A4- or Letter-size
document by placing it in the automatic document feeder tray.
CAUTION: Do not load photos in the ADF; this might cause damage to your
photos. Use only media that is supported by the printer. For more information, see
Tips for selecting and using media.
NOTE: Only single-sided documents on A4 or Letter-size paper can be scanned,
copied, or faxed using the ADF. The ADF does not support double-sided
documents or other paper sizes.
NOTE: Some features, such as the Fit to Page copy feature, do not work when
you load your originals in the ADF. You must load your originals on the glass.
The document feeder tray holds a maximum of 35 or 50 sheets of plain A4 or Lettersize paper, depending on the printer model.
To load an original in the document feeder tray
Use these steps to load a document in the automatic document feeder.
1. Load your original print-side up into the document feeder tray. Place the pages so
that the top edge of the document goes in first. Slide the media into the automatic
document feeder until you hear a tone or see a message on the display indicating
that the loaded pages were detected.
TIP: For more help on loading originals in the automatic document feeder,
refer to the diagram engraved in the document feeder tray.

2. Slide the width guides inward until they stop at the left and right edges of the
media.
NOTE: Remove all originals from the document feeder tray before lifting the lid on
the printer.

Load an original in the automatic document feeder (ADF)

Chapter 1

Load media
This section provides instructions for loading media into the printer.
This section contains the following topics:
•
•
•
•

Load standard-size media
Load envelopes
Load cards and photo paper
Load custom-size media

Load standard-size media
To load media
Use these instructions to load standard media.
1. Pull out Tray 1.

2. Insert the media print-side down in the center of the tray. Make sure the stack of
media aligns with the line on the width guide, and is not higher than the paper stack
line on the guide.
NOTE: Do not load paper while the printer is printing.
3. Slide the media guides in the tray to adjust them for the media size that you have
loaded, and then reinsert the tray.

Get started

4. Pull out the extension on the output tray.

Load envelopes
To load envelopes
Use these instructions to load an envelope.
1. Pull out Tray 1.

2. Insert the envelopes print-side down and load according to the graphic. Make sure
the stack of envelopes does not exceed the line marking in the tray.

NOTE: Do not load paper while the printer is printing.

Load media

Chapter 1

3. Slide the media guides in the tray to adjust them for the media size that you have
loaded, and then reinsert the tray.
4. Pull out the extension on the output tray.

Load cards and photo paper
To load cards and photo paper
Use these instructions to load photo paper.
1. Pull out Tray 1.

Get started

3. Slide the media guides in the tray to adjust them for the media size that you have
loaded, and then reinsert the tray.
4. Pull out the extension on the output tray.

Load custom-size media
To load custom-size media
Use these instructions to load custom-size media.
CAUTION: Use only custom-size media that is supported by the printer. For more
information, see Media specifications.
NOTE: Load only plain media in Tray 2.
1. Pull out Tray 1.

Load media

Chapter 1

3. Slide the media guides in the tray to adjust them for the media size that you have
loaded, and then reinsert the tray.

4. Pull out the extension on the output tray.

Insert a memory device
If your digital camera uses a memory card to store photos, you can insert the memory
card into the printer to print or save your photos.
CAUTION: Attempting to remove a memory card while it is being accessed can
damage files on the card. You can safely remove a card only when the photo light
is not blinking. Also, never insert more than one memory card at a time as this can
also damage files on the memory cards.
NOTE: The printer does not support encrypted memory cards.
For more information on the supported memory cards, see Memory device
specifications.
To insert a memory card
Use these steps to insert a memory card into the printer.
1. Turn the memory card so that the label faces up, and the contacts are facing the
printer.
2. Insert the memory card into the corresponding memory card slot.
28

Get started

NOTE: You cannot insert more than one memory card in the printer.
To connect a storage device
1. If you are connecting a digital camera, change the USB mode of the camera to
storage mode, and then connect one end of the USB cable to the camera.
NOTE: Different cameras use different terms to describe the storage mode.
For instance, some cameras have a digital camera setting and a disk drive
setting. In this instance, the disk drive setting is the storage mode setting. If
storage mode does not work on your camera, you might need to upgrade the
camera firmware. For more information, see the documentation that came with
the camera.
2. Insert the USB storage device or the other end of the camera’s USB cable to the
USB port on the front of the printer.
NOTE: If your USB device does not fit into this port due to size limitations, or if the
connector on the device is shorter than 11 mm (0.43 in), you will need to purchase
a USB extension cable in order to use your device with this port. For more
information on supported USB devices, see Memory card specifications.

Install the accessories
This section contains the following topics:
•
•
•
•

Install the duplexer
Install Tray 2
Configure trays
Turn on accessories in the printer driver

Install the duplexer
You can print on both sides of a sheet of paper automatically. For information on using
the duplexer, see Print on both sides (duplexing).
To install the duplexer:

Install the accessories

Chapter 1

Slide the duplexer into the back of the printer until the unit locks into place. Do not
press the buttons on either side of the duplexer when installing the unit; use them only
for removing the unit from the printer.

Install Tray 2
NOTE: This feature is available with some models of the printer.
Tray 2 can hold up to 250 sheets of plain paper. For ordering information, see HP
supplies and accessories.
To install Tray 2
1. Unpack the tray, remove the packing tapes and materials, and move the tray to the
prepared location. The surface must be sturdy and level.
2. Turn off the printer, and disconnect the power cord.
3. Set the printer on top of the tray.
CAUTION: Be careful to keep your fingers and hands clear of the bottom of
the printer.
4. Connect the power cord and turn on the printer.
5. Enable Tray 2 in the printer driver. For more information, see Turn on accessories
in the printer driver.

Get started

To load Tray 2
1. Pull the tray out of the printer by grasping under the front of the tray.

2. Insert the paper print-side down in the center of the tray. Make sure the stack of
paper aligns with the line on the width guide, and does not exceed the line marking
on the guide.
NOTE: Tray 2 can be loaded only with plain paper.
3. Slide the media guides in the tray to adjust them for the size that you have loaded.

Install the accessories

Chapter 1

4. Gently reinsert the tray.
5. Pull out the extension on the output tray.

Configure trays
NOTE: Tray 2 is an optional accessory. For ordering information, see Order
printing supplies online.
To configure the trays, you must have Tray 2 installed and turned on.
By default, the printer draws media from Tray 1. If Tray 1 is empty, the printer draws
media from Tray 2 (if it is installed and loaded with media). You can change this default
behavior by using the following features:
•

•

Tray Lock: Use this feature to protect special media such as letterhead or
preprinted media from accidental use. If the printer runs out of media while printing
a document, it will not use media from a locked tray to complete the print job.
Default Tray: Use this feature to determine the first tray from which the printer
draws media.
NOTE: To use the tray lock and default tray settings, you must select the
automatic tray selection option in the printer software. If the printer is on a network
and you set a default tray, the setting will affect all users of the printer.

Tray 2 is designed to hold only plain paper.
The following table lists possible ways you can use the tray settings to meet your
printing needs.

I want to...

Follow these steps

Load both trays with the same media, and
have the printer pick media from one tray if the
other one is empty.

•

Have both special media (such as
transparencies or letterhead) and plain paper
loaded in the trays.

•

Get started

•

•
•

Load media in Tray 1 and Tray 2. For
more information, see Load media.
Make sure tray lock is disabled.
Load special media in Tray 1 and plain
paper in Tray 2.
Make sure the default tray is set to Tray 2.
Make sure tray lock is set to Tray 1.

(continued)
I want to...

Follow these steps

Load media in both trays but have the printer
pick media from a specific tray first.

•
•

Load media in Tray 1 and Tray 2.
Make sure default tray is set to the
appropriate tray.

To configure the trays
1. Make sure the printer is turned on.
2. Touch (right arrow), touch Setup, touch Preferences, and then select Default
Tray or Tray Lock.
3. Click OK or Apply after changing the desired tray settings.

Turn on accessories in the printer driver
•
•

To turn on accessories (Windows)
To turn on accessories on (Mac OS X)

To turn on accessories (Windows)
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.
2. Right-click the printer icon, and then click Properties.
3. Select the Device Settings tab. Click the accessory that you want to turn on, click
Installed from the drop-down menu, and then click OK.
To turn on accessories on (Mac OS X)
Mac OS X automatically turns on all accessories in the printer driver when you install
the printer software. If you add a new accessory later, follow these steps:
1.
2.
3.
4.

Open the System Preferences and then select Print & Fax.
Select the printer from list of printers, and then click Options & Supplies.
Click the Driver tab.
Select the options you want to install, and then click OK.

Maintain the printer
This section provides instructions for keeping the printer in top working condition.
Perform these maintenance procedures as necessary.
•
•
•

Clean the scanner glass
Clean the exterior
Clean the automatic document feeder

Clean the scanner glass
NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame
can slow down performance, degrade the quality of scans, and affect the accuracy
of special features such as fitting copies to a certain page size.

Maintain the printer

Chapter 1

To clean the scanner glass
1. Turn the printer off. For more information, see Turn the printer off.
2. Lift the scanner lid.
3. Clean the glass and the glass strip by using a soft, lint-free cloth that has been
sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth.

CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which
can damage the scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
CAUTION: Do not spray the glass cleaner directly on the glass. If too much
glass cleaner is applied, the cleaner could leak under the glass and damage the
scanner.
4. Close the scanner lid, and turn on the printer.

Clean the exterior
WARNING! Before cleaning the printer, turn the printer off by pressing the
(Power button) and unplug the power cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The
exterior of the printer does not require cleaning. Keep fluids away from the interior of
the printer, as well as from the printer control panel.

Clean the automatic document feeder
If the automatic document feeder picks up multiple pages or if it does not pick up plain
paper, you can clean the rollers and separator pad. Lift the automatic document feeder

Get started

cover to access the pick assembly inside the automatic document feeder, clean the
rollers or separator pad, and then close the cover.
To clean the rollers or separator pad
1. Remove all originals from the document feeder tray.
2. Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3).

2
3

2
1

Automatic document feeder cover

Rollers

Separator pad

3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess
liquid from the cloth.
4. Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE: If the residue does not come off using distilled water, try using
isopropyl (rubbing) alcohol.
5. Close the cover of the automatic document feeder.

Turn the printer off
Turn the printer off by pressing the
(Power button) located on the printer. Wait until
the power light turns off before unplugging the power cord or turning off a power strip.
CAUTION: If you incorrectly turn the printer off, the print carriage might not return
to the correct position causing problems with the ink cartridges and print quality
issues.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.

Turn the printer off

Print
Most print settings are automatically handled by the software application. Change the
settings manually only when you want to change print quality, print on specific types of
paper, or use special features. For more information about selecting the best print
media for your documents, see Select print media.
Choose a print job to continue:
Print documents

Print brochures

Print on envelopes

Print photos

Print on special and custom-size paper

Print borderless documents

Print documents
Follow the instructions for your operating system.
•
•

Print documents (Windows)
Print documents (Mac OS X)
NOTE: To print from email messages and attachments using HP’s ePrint feature.
For more information, see HP ePrint.

Print documents (Windows)
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.

4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Change the paper orientation on the Layout tab, and paper source, media type,
paper size, and quality settings on the Paper/Quality tab. To print in black and
white, click the Advanced button, and then change the Print in Grayscale option.
6. Click OK.
7. Click Print or OK to begin printing.

Print documents (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.

3.
4.
5.
6.

b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the paper size from the Paper Size pop-up menu (if available).
Change the print settings for the option provided in the pop-up menus, as
appropriate for your project.
NOTE: If you do not see any options, click the blue disclosure triangle next to
the Printer pop-up menu.

7. Click Print to begin printing.

Print brochures
Follow the instructions for your operating system.
•
•

Print brochures (Windows)
Print brochures (Mac OS X)
NOTE: To print from email messages and attachments using HP’s ePrint feature.
For more information, see HP ePrint.

Print brochures (Windows)
NOTE: To set print settings for all print jobs, make the changes in the HP software
provided with the printer. For more information on the HP software, see Printer
management tools.
1. Load paper in the tray. For more information, see Load media.
2. On the File menu in your software application, click Print.
3. Make sure the printer you want to use is selected.

Print brochures

Chapter 2

Print brochures (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.

3.
4.
5.
6.

b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the paper size from the Paper Size pop-up menu (if available).
Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
• Paper Type: The appropriate brochure paper type
• Quality:Normal or Best
NOTE: If you do not see these options, click the blue disclosure triangle next
to the Printer pop-up menu.

7. Select any other print settings that you want, and then click Print to begin printing.

Print on envelopes
Avoid envelopes with the following characteristics:
•
•
•
•

Very slick finish
Self-stick adhesives, clasps, or windows
Thick, irregular, or curled edges
Areas that are wrinkled, torn, or otherwise damaged

Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation
available with the software program you are using.
Follow the instructions for your operating system.
•
•

Print on envelopes (Windows)
Print on envelopes (Mac OS X)

Print on envelopes (Windows)
1.
2.
3.
4.

Load envelopes print-side down in the tray. For more information, see Load media.
On the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. On the Layout tab, change the orientation to Landscape.
6. Click Paper/Quality, and then select the appropriate envelope type from the Paper
Size drop-down list.
TIP: You can change more options for the print job by using the features
available on the other tabs in the dialog box.
7. Click OK, and then click Print or OK to begin printing.

Print on envelopes (Mac OS X)
1. Load envelopes in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.

3.
4.
5.
6.

b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select the appropriate envelope size from the Paper Size pop-up menu, and
then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the appropriate envelope size in the Paper Size pop-up menu (if available).
Select the Orientation option.
NOTE: If you do not see these options, click the blue disclosure triangle next
to the Printer pop-up menu.

7. Select any other print settings that you want, and then click Print to begin printing.

Print photos
Do not leave unused photo paper in the input tray. The paper might start to curl, which
could impair the quality of your printout. Photo paper should be flat before printing.
Follow the instructions for your operating system.
•
•
•

Print photos on photo paper (Windows)
Print photos on photo paper (Mac OS X)
Print photos from a memory device

Print photos

Chapter 2

NOTE: To print from email messages and attachments using HP’s ePrint feature.
For more information, see HP ePrint.

Print photos on photo paper (Windows)
1.
2.
3.
4.

5.
6.
7.

Load paper in the tray. For more information, see Load media.
On the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
To change settings, click the option that opens the printer Properties dialog box.
Depending on your software application, this option might be called Properties,
Options, Printer Setup, Printer, or Preferences.
On the Paper/Quality tab, select the appropriate photo paper type from the Media
drop-down menu.
Click Advanced, and then select Best or Maximum DPI from the Output Quality
drop-down menu.
To print the photo in black and white, click the Grayscale drop-down menu, and
then select one of the following options:
• High-Quality Grayscale: uses all the available colors to print your photo in
grayscale. This creates smooth and natural shades of gray.
• Black Ink Only: uses black ink to print your photo in grayscale. The gray
shading is created by varying patterns of black dots, which might result in a
grainy image.
Click OK, and then click Print or OK to begin printing.

Print photos on photo paper (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.

3.
4.
5.
6.

b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the appropriate paper size from the Paper Size pop-up menu (if available).
Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
• Paper Type: The appropriate photo paper type
• Quality:Best or Maximum dpi
NOTE: If you do not see these options, click the blue disclosure triangle next
to the Printer pop-up menu.

7. If necessary, change the photo and color options:
a. Click the disclosure triangle beside Color Options and select the appropriate
Photo Fix options:
• Off: Applies no automatic adjustments to the image.
• Basic: Automatically focuses the image; moderately adjusts image
sharpness.
b. To print the photo in black and white, click Grayscale from the Color pop-up
menu, and then select one of the following options:
• High Quality: Uses all the available colors to print your photo in grayscale.
This creates smooth and natural shades of gray.
• Black Print Cartridge Only: Uses black ink to print your photo in
grayscale. The gray shading is created by varying patterns of black dots,
which might result in a grainy image.
8. Select any other print settings that you want, and then click Print to begin printing.

Print photos from a memory device
You can connect a USB storage device (such as a keychain drive or portable hard
drive) to the USB port at the back of the printer.
For more information about using memory devices, see Insert a memory device.
CAUTION: Attempting to remove a memory device while it is being accessed can
damage files on the memory device. You can safely remove a memory card only
when the status light is not blinking.
To print selected photos
NOTE: This function is only available if the memory device does not contain
Digital Print Order Format (DPOF) content.
1. Insert your memory device into the appropriate slot on the printer. The Photo
screen appears on the control panel display.
2. Touch View & Print. The photos are displayed.
3. Follow the instructions on the control panel display to select, edit, or print the
photos.

Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before
printing the document. If not, set the size in the printer driver. You might need to
reformat existing documents to print them correctly on custom-size paper.
Use only custom-size paper that is supported by the printer. For more information, see
Media specifications.
NOTE: Defining custom-size media sizes is only available in the HP printing
software in Mac OS X.

Print on special and custom-size paper

Chapter 2

Follow the instructions for your operating system.
•
•

Print on special or custom-size paper (Mac OS X)
Set up custom sizes (Mac OS X)

Print on special or custom-size paper (Mac OS X)
NOTE: Before you can print on custom-size paper, you must set up the custom
size in the HP software provided with the printer. For instructions, see Set up
custom sizes (Mac OS X).
1. Load the appropriate paper in the tray. For more information, see Load media.
2. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.

3.
4.
5.
6.
7.
8.

b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
From the File menu in your software application, click Print.
Make sure the printer you want to use is selected.
Select the appropriate paper size from the Paper Size pop-up menu (if available).
Click Paper Handling from the pop-up menu.
Under Destination Paper Size, click Scale to fit paper size, and then select the
custom size.
Select any other print settings that you want, and then click Print to begin printing.

Set up custom sizes (Mac OS X)
1. Load paper in the tray. For more information, seeLoad media.
2. From the File menu in your software application, click Page Setup, and then make
sure the printer you want to use is selected in the Format For pop-up menu.
- OR From the File menu in your software application, click Print, and then make sure
the printer you want to use is selected.
3. Select Manage Custom Sizes in the Paper Size pop-up menu.
NOTE: If you do not see these options in the Print dialog, click the blue
disclosure triangle next to the Printer pop-up menu.
4. Click the + on the left side of the screen, double-click Untitled, and type a name for
the new, custom size.
5. In the Width and Height boxes, type the dimensions, and then set the margins, if
you want to customize them.
6. Click OK.

Print borderless documents
Borderless printing lets you print to the edges of certain photo media types and a range
of standard media sizes.
NOTE: You cannot print a borderless document if the paper type is set to Plain
paper.
NOTE: Before printing a borderless document, open the file in a software
application and assign the image size. Make sure the size corresponds to the
media size on which you are printing the image.
NOTE: Not all applications support borderless printing.
Follow the instructions for your operating system.
•
•

Print borderless documents (Windows)
Print borderless documents (Mac OS X)

Print borderless documents (Windows)
1.
2.
3.
4.

5.
6.
7.
8.

Print borderless documents (Mac OS X)
1. Load paper in the tray. For more information, see Load media.
2. Select a borderless paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 3.
b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select an available borderless paper size from the Paper Size pop-up menu,
and then click OK.
3. From the File menu in your software application, click Print.
4. Make sure the printer you want to use is selected.
5. Select the paper size from the Paper Size pop-up menu (if available).

Print borderless documents

Chapter 2

6. Click Paper Type/Quality from the pop-up menu, and then select the following
settings:
• Paper Type: The appropriate paper type
• Quality:Best or Maximum dpi
NOTE: If you do not see these options, click the blue disclosure triangle next
to the Printer pop-up menu.
7. Make sure the Print Borderless check box is selected.
8. If necessary, click the blue disclosure triangle beside Color Options and select the
appropriate Photo Fix options:
• Off: Applies no automatic adjustments to the image.
• Basic: Automatically focuses the image; moderately adjusts image sharpness.
9. Select any other print settings that you want, and then click Print to begin printing.

HP ePrint
With HP ePrint, you can print from email connected mobile phones, netbooks, other
mobile devices, or traditional desktop email clients—anywhere, anytime. Using your
mobile device service and the printer’s web Services, you can print documents to
a printer that could be sitting next to you or sitting thousands of miles away.
To use the HP ePrint service, you need to have the following components:
•
•

An HP ePrint-enabled printer that is connected to the Internet (either using an
Ethernet cable or wireless connection)
A device that has a functioning email capability

Follow the instructions on the printer’s control panel to enable and set up the printer’s
web services. For more information, see www.hp.com/go/ePrintCenter.

Print on both sides (duplexing)
You can print on both sides of a sheet of media automatically by using the HP
Automatic Two-sided Printing Accessory (duplexer).
NOTE: Two-sided printing requires an HP Automatic Two-sided Printing
Accessory (duplexer) to be installed on the printer.
TIP: You can perform manual duplexing by first printing only the odd pages,
flipping the pages over, and then printing only the even pages.
Perform two-sided printing (Windows)
1. Load the appropriate media. For more information, see Guidelines for printing on
both sides of a page and Load media.
2. Make sure the duplexer is installed correctly. For more information, see Install the
duplexer.
3. With a document open, click Print on the File menu, and then under the Print on
Both Sides options on the Layout tab, select either Flip on Long Edge or Flip on
Short Edge.

4. Change any other settings, and then click OK.
5. Print your document.
Perform two-sided printing (Mac OS X)
1. Load the appropriate media. For more information, see Guidelines for printing on
both sides of a page and Load media.
2. Make sure the duplexer is installed correctly. For more information, see Install the
duplexer.
3. Select a paper size:
a. From the File menu in your software application, click Page Setup.
NOTE: If you do not see a Page Setup menu item, go to step 4.
b. Make sure the printer you want to use is selected in the Format For pop-up
menu.
c. Select the paper size from the Paper Size pop-up menu, and then click OK.
4. From the File menu in your software application, click Print.
5. Make sure the printer you want to use is selected.
6. Select the paper size from the Paper Size pop-up menu (if available).
NOTE: You might need to select the paper-size option labeled Two-Sided
margins.
7. Click the Two-Sided Printing pop-up menu, select Print Both Sides, and then
click the appropriate binding options for the document.
- OR Click the Layout pop-up menu, and then select the appropriate binding options for
the document from the Two-Sided pop-up menu.
NOTE: If you do not see any options, click the blue disclosure triangle next to
the Printer pop-up menu.
8. Select any other print settings that you want, and then click Print to begin printing.

Print on both sides (duplexing)

Scan
You can use the printer’s control panel to scan documents, photos, and other originals
and send them to a variety of destinations, such as a folder on a computer. You can
also scan these originals from your computer using either the HP software provided
with the printer or TWAIN-compliant or WIA-compliant programs.
When scanning documents, you can use the HP software to scan documents into
a format that you can search, copy, paste, and edit.
NOTE: The HP Scanning Software does not support TWAIN and WIA scanning on
computers running Mac OS X.
NOTE: Some scan functions are only available after you install the HP software.
TIP: If you have problems scanning documents, see Solve scan problems.
This section contains the following topics:
•
•
•

Scan an original
Scan using Webscan
Scanning documents as editable text

Scan an original
NOTE: Your printer and computer must be connected and turned on.
NOTE: If you are scanning an original from the printer control panel or from your
computer using a the HP printer software, the HP software provided with the printer
must also be installed and running on your computer prior to scanning.
NOTE: If you are scanning a borderless original, load the original on the scanner
glass, not the ADF.
This section contains the following topics:
•
•

Scan to a computer
Scan to a memory card

Scan to a computer
To scan an original to a computer from the printer control panel
NOTE: If you are using a computer running Windows, from the computer desktop,
click Start, select Programs or All Programs, select the folder for your HP printer,
and then select the option for your HP printer. Double-click Scanner Actions,
double-click Manage Scan to Computer, and then click Enable.

Scan

Use these steps to scan from the control panel.
1. Load your original print-side down on the right-front corner of the glass or print-side
up in the ADF. For more information, see Load an original on the scanner glass or
Load an original in the automatic document feeder (ADF).
2. Touch Scan, and then select Computer.
3. Touch Document Type to select the type of document you want to save. Touch
Resolution to change the scan resolution setting.
4. Make changes to scan options, if needed.
5. Touch Start Scan.
To scan an original from HP printer software
1. Load your original print-side down on the right-front corner of the glass or print-side
up in the ADF. For more information, see Load an original on the scanner glass or
Load an original in the automatic document feeder (ADF).
2. On the computer, open the HP scanning software:
• Windows: From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select HP Scan.
• Mac OS X: Double-click the HP Scans 3 icon. This icon is located in the
Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
3. Select a scan shortcut. Make changes to the scan settings, if needed.
4. To start the scan, click Scan.
NOTE: For more information, see the online Help provided with the scanning
software.
NOTE: Use the HP software to scan documents into editable text, a format that
allows you to search, copy, paste, and edit within the scanned document. Use this
format to edit letters, newspaper clippings, and many other documents. For more
information, see Scanning documents as editable text.

Scan to a memory card
You can scan directly to a memory card from the printer control panel without using a
computer or the HP software provided with the printer.
To scan an original to a memory card from the printer control panel
Use these steps to scan an original to a memory card.
1. Load your original print-side down on the right-front corner of the glass or print-side
up in the ADF. For more information, see Load an original on the scanner glass or
Load an original in the automatic document feeder (ADF).
2. Insert a memory card. For more information, see Insert a memory device.
3. Touch Scan, and then select Memory Device.
4. Make changes to scan options, if needed.
5. Touch Start Scan.

Scan an original

Chapter 3

TIP: To scan documents as editable text, you must install the HP software
included with the printer. For more information, see Scanning documents as
editable text.

Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and
documents from your printer to your computer using a web browser. This feature is
available even if you did not install the printer software on your computer.
For more information, see Embedded web server.
NOTE: If you are unable to open Webscan in the EWS, it might be turned off by
your network administrator. For more information, contact your network
administrator or the person who set up your network.
To scan using Webscan
1. Load your original print-side down on the right-front corner of the glass or print-side
up in the ADF. For more information, see Load an original on the scanner glass or
Load an original in the automatic document feeder (ADF).
2. Open the embedded web server. For more information, see Embedded web server.
3. Click the Scan tab, click Webscan in the left pane, change any settings, and then
click Start Scan.
TIP: To scan documents as editable text, you must install the HP software
included with the printer. For more information, see Scanning documents as
editable text.

Scanning documents as editable text
When scanning documents, you can use the HP software to scan documents into a
format that you can search, copy, paste, and edit. This allows you to edit letters,
newspaper clippings, and many other documents.
This section contains the following topics:
•
•

To scan documents as editable text
Guidelines for scanning documents as editable text

To scan documents as editable text
Use the following guidelines for scanning documents as editable text.
Follow the instructions for your operating system.
Windows
1. Load your original print-side down on the right-front corner of the glass or print-side
up in the ADF. For more information, see Load an original on the scanner glass or
Load an original in the automatic document feeder (ADF).
2. From the computer desktop, click Start, select Programs or All Programs, select
the folder for your HP printer, and then select HP Scan.
48

Scan

3. Select the type of editable text you want to use in the scan:
I want to...

Follow these steps

Extract just the text, without any of the
formatting of the original

Select the Save as Editable Text (OCR)
shortcut from the list, and then select Text
(.txt) from the File Type drop-down menu.

Extract the text, as well as some of the
formatting of the original

Select the Save as Editable Text (OCR)
shortcut from the list, and then select Rich
Text (.rtf) from the File Type drop-down
menu.
Or
Select the Save as PDF shortcut from the
list, and then select Searchable PDF (.pdf)
from the File Type drop-down menu.

4. To start the scan, click Scan, and then follow the onscreen instructions.
Mac OS X
1. Load your original print-side down on the right-front corner of the glass or print-side
up in the ADF. For more information, see Load an original on the scanner glass or
Load an original in the automatic document feeder (ADF).
2. Double-click the HP Scan 3 icon. This icon is located in the Hewlett-Packard folder
in the Applications folder at the top level of the hard disk.
3. From the HP Scan menu, click Preferences.
4. Select the Documents preset from the Presets pop-up menu.
5. To start the scan, click Scan.
6. Select the type of editable text you want to use in the scan:
I want to...

Follow these steps

Extract just the text, without any of the
formatting of the original

Select TXT from the Format pop-up menu.

Extract the text, as well as some of the
formatting of the original

Select RTF or PDF-Searchable from the
Format pop-up menu.

7. Click Save.

Scanning documents as editable text

Chapter 3

Guidelines for scanning documents as editable text
To ensure that the software can convert your documents successfully, do the following:
•

•

Scan

Make sure the scanner glass or ADF window is clean.
When the printer scans the document, smudges or dust on the scanner glass or
ADF window can be scanned, as well, and can prevent the software from
converting the document to editable text.
Make sure the document is loaded correctly.
When scanning documents as editable text from the ADF, the original must be
loaded into the ADF with the top forward and face up. When scanning from the
scanner glass, the original must be loaded with the top facing the right edge of the
scanner glass.
Also, make sure the document is not skewed. For more information, see Load an
original on the scanner glass or Load an original in the automatic document feeder
(ADF).
Make sure the text on the document is clear.
To successfully convert the document to editable text, the original must be clear
and of high quality. The following conditions can cause the software to not convert
the document successfully:
The text on the original is faint or wrinkled.
The text is too small.
The structure of the document is too complex.
The text is tightly spaced. For example, if the text that the software converts
has missing or combined characters, "rn" might appear as "m."
The text is on a colored background. Colored backgrounds can cause images
in the foreground to blend too much.
Choose the correct profile.
Be sure to select a shortcut or preset that allows scanning as editable text. These
options use scan settings designed to maximize the quality of your OCR scan. In
Windows, use the Editable Text (OCR) or Save as PDF shortcuts. In Mac OS X,
use the Documents preset.
Save your file in the correct format.
If you want to extract just the text from the document, without any of the formatting
of the original, select a plain text format (such as Text (.txt) or TXT). If you want to
extract the text, as well as some of the formatting of the original, select Rich Text
Format (such as Rich Text (.rtf) or RTF) or searchable PDF format (Searchable
PDF (.pdf) or PDF-Searchable).

HP Digital Solutions
The printer includes a collection of digital solutions that can help you simplify and
streamline your work. These digital solutions include the following:
•
•

HP Direct Digital Filing (including Scan to Network Folder and Scan to Email)
HP Digital Fax (including Fax to Network Folder and Fax to Email)
NOTE: Scan to Email and Fax to Email features are only supported by HP
Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium.

This section contains the following topics:
•
•
•
•

What are HP Digital Solutions?
Requirements
Set up HP Digital Solutions
Use the HP Digital Solutions

What are HP Digital Solutions?
HP Digital Solutions are a set of tools provided with this printer that can help improve
your office productivity.

HP Direct Digital Filing
HP Direct Digital Filing provides robust, general-office scanning—as well as basic,
versatile, document-management capabilities—for multiple users over a network. With
HP Direct Digital Filing, you can simply walk up to the printer, touch a button on the
printer’s control panel, and either scan documents directly to computer folders on your
network or quickly share them with business partners as email attachments—and all
without using additional scanning software.
These scanned documents can be sent to a shared network folder for personal or
group access or to one or more email addresses for quick sharing. In addition, you can
configure specific scan settings for each scan destination, allowing you to make sure
that the best settings are being used for each specific task.

HP Digital Fax
Never lose important faxes misplaced within a stack of paper pages again!
With HP Digital Fax, you can save incoming, black-and-white faxes to a computer
folder on your network for easy sharing and storage, or you can forward faxes through
email—allowing you to receive important faxes from anywhere while working away
from the office.
In addition, you can turn off fax printing altogether — saving money on paper and ink,
as well as helping reduce paper consumption and waste.

HP Digital Solutions

Chapter 4

Requirements
Before you set up the HP Digital Solutions, make sure you have the following:
For all HP Digital Solutions
• A network connection
The printer can be connected either through a wireless connection or using an
Ethernet cable.
NOTE: If the printer is connected using a USB cable, you scan documents to
a computer or attach scans to an email message using the HP software. For
more information, see Scan an original. You can receive faxes to your computer
using Fax to PC or Fax to Mac. For more information, see Receive faxes to
your computer using HP Digital Fax (Fax to PC and Fax to Mac).
•

The HP software
HP recommends that you set up HP Digital Solutions using the HP software
provided with the printer.
TIP: If you would like to set up HP Digital Solutions without installing the HP
software, you can use the printer’s embedded web server.

For Scan to Network Folder, Fax to Network Folder
• An active network connection. You must be connected to the network.
• An existing Windows (SMB) shared folder
For information about finding the computer name, see the documentation for your
operating system.
• The network address for the folder
On computer running Windows, network addresses are usually written in this
format: \\mypc\sharedfolder\
• The name of the computer where the folder is located
For information about finding the computer name, see the documentation for your
operating system.
• Appropriate privileges on the shared folder
You must have write access to the folder.
• A username and password for the shared folder (if necessary)
For example, the Windows or Mac OS X username and password used to log onto
the network.
NOTE: HP Direct Digital Filing does not support Active Directory.
For Scan to Email, Fax to Email
NOTE: Scan to Email and Fax to Email are only supported by HP Officejet Pro
8600 Plus and HP Officejet Pro 8600 Premium.
•
•
•
52

A valid email address
Outgoing SMTP server information
An active Internet connection

HP Digital Solutions

If you are setting up Scan to Email or Fax to Email on a computer running Windows,
the setup wizard can automatically detect the email settings for the following email
applications:
•
•
•
•
•
•

Microsoft Outlook 2003–2007 (Windows XP, Windows Vista, and Windows 7)
Outlook Express (Windows XP)
Windows Mail (Windows Vista)
Mozilla Thunderbird (Windows XP, Windows Vista, and Windows 7)
Qualcomm Eudora (version 7.0 and above) (Windows XP and Windows Vista)
Netscape (version 7.0) (Windows XP)

However, if your email application is not listed above, you can still set up and use Scan
to Email and Fax to Email if your email application meets the requirements listed in this
section.

Set up HP Digital Solutions
You can set up HP Digital Solutions using the HP software provided with the printer—
either using software wizards that you can open from the HP printer software
(Windows) or HP Utility (Mac OS X).
TIP: You can also use the printer's EWS to set up the HP Digital Solutions. For
more information about using the EWS, see Embedded web server.
NOTE: If you are using the printer in an IPv6-only network environment, you must
set up the digital solutions using the EWS.
This section contains the following topics:
•
•

Set up HP Direct Digital Filing
Set up HP Digital Fax

Set up HP Direct Digital Filing
To set up HP Direct Digital Filing, follow the appropriate instructions.
NOTE: You can also use these steps to change settings in the future.
This section contains the following topics:
•
•

Set up Scan to Network Folder
Set up Scan to Email

Set up Scan to Network Folder
You can configure up to 10 destination folders for each printer.
NOTE: To use Scan to Network Folder, you must have created and configured the
folder you are using on a computer connected to the network. You cannot create
a folder from the printer's control panel. Also, make sure the folder preferences are
set to provide read and write access. For more information about creating folders
on the network and setting folder preferences, see the documentation for your
operating system.

Set up HP Digital Solutions

Chapter 4

After you finish setting up Scan to Network Folder, the HP software automatically
saves the configurations to the printer.
To set up Scan to Network Folder, complete the following steps for your operating
system.
Windows
1. Open the HP Printer Software. For more information, see Toolbox (Windows).
2. Double-click Scanner Actions, and then double-click Scan to Network Folder
Wizard.
3. Follow the onscreen instructions.
NOTE: After you create destination folders, you can use the printer’s EWS to
customize the scan settings for these folders. On the last screen of the Scan to
Network Folder Wizard, make sure the Launch embedded web server when
finished check box is selected. When you click Finish, the EWS is displayed in
your computer’s default web browser. For more information about the embedded
web server, see Embedded web server.
Mac OS X
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2. Click Scan to Network Folder under the Scan Settings section, and then follow
the onscreen instructions.
NOTE: You can customize the scan settings for each destination folder.
Embedded web server (EWS)
1. Open the embedded web server (EWS). For more information, see Embedded web
server.
2. On the Home tab, click Network Folder Setup in the Setup box.
3. Click New, and then follow the onscreen instructions.
NOTE: You can customize the scan settings for each destination folder.
4. After you have entered the required information about the network folder, click
Save and Test to make sure the link to the network folder is working correctly. The
entry is added to the Network Folder list.
Set up Scan to Email
You can use the printer to scan documents and send them to one or more email
addresses as attachments—without additional scanning software. You do not need to
scan files from your computer and attach them to email messages.
NOTE: Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP
Officejet Pro 8600 Premium.
To use the Scan to Email feature, complete the following preliminary steps:
Set the Outgoing Email Profiles

HP Digital Solutions

Configure the email address which will appear in the FROM portion of the email
message sent by the printer. You can add up to 10 Outgoing Email Profiles. You can
use the HP software installed on your computer to create these profiles.
Add email addresses to the Email Address Book
Manage the list of people to whom you can send email messages from the printer. You
can add up to 15 email addresses with their corresponding contact names. You can
also create email groups. To add email addresses, you must use the printer’s
embedded web server (EWS).
Configure other email options
You can configure default SUBJECT and body text that is included in all email
messages sent from the printer. To configure these options, you must use the printer’s
EWS.
Step 1: Set up the outgoing email profiles
To set up the outgoing email profile used by the printer, complete the following steps
for your operating system.
Windows
1. Open the HP printer software. For more information, see Toolbox (Windows).
2. Double-click Scanner Actions, and then double-click Scan to Email Wizard..
3. Click New, and then follow the onscreen instructions.
NOTE: After you set the Outgoing Email Profile, you can use the printer’s
embedded web server (EWS) to add more Outgoing Email Profiles, add email
addresses to the Email Address Book, and configure other email options. To open
the EWS automatically, make sure the Launch embedded web server when
finished check box is selected on the last screen of the Scan to Email Wizard.
When you click Finish, the EWS is displayed in your computer’s default web
browser. For more information about the embedded web server, see Embedded
web server
Mac OS X
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2. Click Scan to Email.
3. Follow the onscreen instructions.
4. After you have entered the required information about the network folder, click
Save and Test to make sure the link to the network folder is working correctly. The
entry is added to the Outgoing Email Profiles list.
Embedded web server (EWS)
1. Open the embedded web server (EWS). For more information, see Embedded web
server.
2. On the Home tab, click Outgoing Email Profiles in the Setup box.

Set up HP Digital Solutions

Chapter 4

3. Click New, and then follow the onscreen instructions.
4. After you have entered the required information about the network folder, click
Save and Test to make sure the link to the network folder is working correctly. The
entry is added to the Outgoing Email Profile List.
Step 2: Add email addresses to the Email Address Book
To add email addresses to the Email Address Book, complete the following steps:
1. Open the embedded web server (EWS). For more information, see Embedded web
server.
2. On the Scan tab, click Email Address Book.
3. Click New to add a single email address.
-OrClick Group to create an email distribution list.
NOTE: Before you can create an email distribution list, you must have already
added at least one email address to the Email Address Book.
4. Follow the onscreen instructions. The entry is added to the Email Address Book.
NOTE: Contact names appear on the printer’s control-panel display and in
your email application.
Step 3: Configure other email options
To configure other email options (such as configuring default SUBJECT and body text
that is included in all email messages sent from the printer, as well as scan settings
used when sending email from the printer), complete the following steps:
1. Open the embedded web server (EWS). For more information, see Embedded web
server.
2. On the Scan tab, click Email Options.
3. Change any settings, and then click Apply.

Set up HP Digital Fax
With HP Digital Fax, the printer automatically receives faxes and saves them directly to
a network folder (Fax to Network Folder) or forwards them as email attachments (Fax
to Email).
NOTE: You can configure HP Digital Fax to use either Fax to Network Folder or to
use Fax to Email. You cannot use both at the same time.
NOTE: Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP
Officejet Pro 8600 Premium.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF files.
CAUTION: HP Digital Fax is available for receiving black-and-white faxes only.
Color faxes are printed instead of being saved.

HP Digital Solutions

Windows
1. Open the HP printer software.
2. Double–click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the onscreen instructions.
NOTE: After you set up HP Digital Fax, you can use the printer’s embedded web
server (EWS) to edit HP Digital Fax settings. To open the EWS automatically, make
sure the Launch embedded web server when finished check box is selected on
the last screen of the Digital Fax Setup Wizard. When you click Finish, the EWS is
displayed in your computer’s default web browser. For more information about the
embedded web server, see Embedded web server.
Mac OS X
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2. Click Digital Fax Archive.
3. Follow the onscreen instructions.
4. After you have entered the required information, click Save and Test to make sure
the link to the network folder is working correctly.
Embedded web server (EWS)
1. On the Home tab, click Fax to Email/Network Folder in the Setup box.
2. Follow the onscreen instructions.
3. After you have entered the required information, click Save and Test to make sure
the link to the network folder is working correctly.

Use the HP Digital Solutions
To use the HP Digital Solutions available with the printer, follow the appropriate
instructions.

Use HP Scan to Network Folder
1. Load your original print-side down on the right-front corner of the glass or print-side
up in the ADF. For more information, see Load an original on the scanner glass or
Load an original in the automatic document feeder (ADF).
2. Touch Scan, and then touch Network Folder.
3. On the control-panel display, select the name that corresponds to the folder you
want to use.
4. If prompted, enter the PIN.
5. Change any scan settings, and then touch Start Scan.
NOTE: The connection might take some time, depending on network traffic and
connection speed.

Use Scan to Email
NOTE: Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP
Officejet Pro 8600 Premium.

Use the HP Digital Solutions

Chapter 4

1. Load your original print-side down on the right-front corner of the glass or print-side
up in the ADF. For more information, see Load an original on the scanner glass or
Load an original in the automatic document feeder (ADF).
2. Touch Scan, and then touch Email.
3. On the control-panel display, select the name that corresponds to the Outgoing
Email Profile you want to use.
4. If prompted, enter the PIN.
5. Select the TO email address (the email recipient) or enter an email address.
6. Enter or change the SUBJECT for the email message.
7. Change any scan settings, and then touch Start Scan.
NOTE: The connection might take some time, depending on network traffic and
connection speed.

Use HP Digital Fax
After you set up HP Digital Fax, any black-and-white faxes that you receive print, by
default, and then are saved to the designated destination—either the network folder or
email address that you have specified:
•
•

If you are using Fax to Network Folder, this process happens in the background.
HP Digital Fax does not notify you when faxes are saved to the network folder.
If you are using Fax to Email and if your email application is set to notify you when
new email messages arrive in your inbox, you can see when new faxes arrive.
NOTE: Fax to Email is only supported by HP Officejet Pro 8600 Plus and HP
Officejet Pro 8600 Premium.

HP Digital Solutions

Copy
You can produce high-quality color and grayscale copies on a variety of paper types
and sizes.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
printer's memory until the copying finishes. This can reduce the number of fax
pages stored in memory.
This section contains the following topics:
•
•

Copy documents
Change copy settings

Copy documents
You can make quality copies from the printer control panel.
To copy documents
1. Make sure you have paper loaded in the main tray. For more information, see Load
media.
2. Place your original face down on the scanner glass or face up in the ADF. For more
information, see Load an original on the scanner glass or Load an original in the
automatic document feeder (ADF).
NOTE: If you are copying a photo, place the photo on the scanner glass face
down, as shown on the icon on the edge of the scanner glass.
3. Touch Copy.
4. Change any additional settings. For more information, see Change copy settings.
5. To start the copy job, touch Start Black or Start Color.
NOTE: If you have a color original, selecting Start Black produces a blackand-white copy of the color original, while selecting Start Color produces a fullcolor copy of the color original.

Change copy settings
You can customize copy jobs using the various settings available from the printer's
control panel, including the following:
•
•
•
•
•
•

Number of copies
Copy paper size
Copy paper type
Copy speed or quality
Lighter/Darker settings
Resizing originals to fit on different paper sizes

Copy

Chapter 5

You can use these settings for single copy jobs, or you can save settings to be used as
defaults for future jobs.
To change copy settings for a single job
1. Touch Copy.
2. Select the copy function settings you want to change.
3. Touch Start Black or Start Color.
To save the current settings as defaults for future jobs
1. Touch Copy.
2. Make any changes to the copy function settings, and then touch Settings.
3. Touch (down arrow), and then select Set As New Defaults.
4. Touch Yes, change defaults, and then select Done.

Copy

Fax
You can use the printer to send and receive faxes, including color faxes. You can
schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly
and easily to frequently used numbers. From the printer control panel, you can also set
a number of fax options, such as resolution and the contrast between lightness and
darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly
for faxing. You might have already done this as part of the initial setup, by using
either the control panel or the HP software provided with the printer. You can verify
the fax is set up correctly by running the fax setup test from the control panel. For
more information on the fax test, see Test fax setup.
This section contains the following topics:
•
•
•
•
•
•
•

Send a fax
Receive a fax
Set up speed-dial entries
Change fax settings
Fax and digital phone services
Fax over Internet Protocol
Use reports

Send a fax
You can send a fax in a variety of ways. Using the printer control panel, you can send
a black-and-white or color fax. You can also send a fax manually from an attached
phone. This allows you to speak with the recipient before sending the fax.
This section contains the following topics:
•
•
•
•
•
•
•
•

Send a standard fax
Send a standard fax from the computer
Send a fax manually from a phone
Send a fax using monitor dialing
Send a fax from memory
Schedule a fax to send later
Send a fax to multiple recipients
Send a fax in Error Correction Mode

Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using
the printer control panel.
NOTE: If you need printed confirmation that your faxes were successfully sent,
enable fax confirmation before sending any faxes.

Fax

Chapter 6

TIP: You can also send a fax manually from a phone or by using monitor dialing.
These features allow you to control the pace of your dialing. They are also useful
when you want to use a calling card to charge the call and you have to respond to
tone prompts while dialing.
To send a standard fax from the printer control panel
1. Load your original print-side down on the right-front corner of the glass or print-side
up in the ADF. For more information, see Load an original on the scanner glass or
Load an original in the automatic document feeder (ADF).
2. Touch Fax.
3. Enter the fax number by using the keypad.
TIP: To add a pause in the fax number you are entering, touch * repeatedly,
until a dash (-) appears on the display.
4. Touch Start Black or Start Color.
If the printer detects an original loaded in the automatic document feeder, it sends
the document to the number you entered.
TIP: If the recipient reports issues with the quality of the fax you sent, you can
try changing the resolution or contrast of your fax.

Send a standard fax from the computer
You can send a document on your computer as a fax, without printing a copy and
faxing it from the printer.
NOTE: Faxes sent from your computer by this method use the printer’s fax
connection, not your Internet connection or computer modem. Therefore, make
sure the printer is connected to a working telephone line and that the fax function is
set up and functioning correctly.
To use this feature, you must install the printer software using the installation program
provided on the HP software CD provided with the printer.
Windows
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or
a color fax), click the button that opens the Properties dialog box. Depending on
your software application, this button might be called Properties, Options, Printer
Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further
settings for the fax, and then click Send Fax. The printer begins dialing the fax
number and faxing the document.

Fax

Mac OS X
1. Open the document on your computer that you want to fax.
2. From the File menu in your software application, click Print.
3. Select the printer that has “(Fax)” in the name.
4. Select Fax Information from the pop-up menu.
NOTE: If you cannot find the pop-up menu, try clicking the blue disclosure
triangle next to the Printer selection.
5. Enter the fax number and other information in the boxes provided.
TIP: To send a color fax, select Fax Options from the pop-up menu, and then
click Color.
6. Select any other fax options you want, and then click Fax to begin dialing the fax
number and faxing the document.

Send a fax manually from a phone
Sending a fax manually allows you to make a phone call and talk with the recipient
before you send the fax. This is useful if you want to inform the recipient that you are
going to send them a fax before sending it. When you send a fax manually, you can
hear the dial tones, telephone prompts, or other sounds through the handset on your
telephone. This makes it easy for you to use a calling card to send your fax.
Depending on how the recipient has their fax machine set up, the recipient might
answer the phone, or the fax machine might take the call. If a person answers the
phone, you can speak with the recipient before sending the fax. If a fax machine
answers the call, you can send the fax directly to the fax machine when you hear the
fax tones from the receiving fax machine.
To send a fax manually from an extension phone
1. Load your original print-side down on the right-front corner of the glass or print-side
up in the ADF. For more information, see Load an original on the scanner glass or
Load an original in the automatic document feeder (ADF).
2. Touch Fax.
3. Dial the number by using the keypad on the phone that is connected to the printer.
NOTE: Do not use the keypad on the control panel of the printer when
manually sending a fax. You must use the keypad on your phone to dial the
recipient's number.

Send a fax

Chapter 6

4. If the recipient answers the telephone, you can engage in a conversation before
sending your fax.
NOTE: If a fax machine answers the call, you will hear fax tones from the
receiving fax machine. Proceed to the next step to transmit the fax.
5. When you are ready to send the fax, touch Start Black or Start Color.
NOTE: If prompted, select Send Fax.
If you were speaking with the recipient before sending the fax, inform the recipient
that they should press Start on their fax machine after they hear fax tones.
The telephone line is silent while the fax is transmitting. At this point, you can hang
up the telephone. If you want to continue speaking with the recipient, remain on the
line until the fax transmission is complete.

Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the printer control panel as you would
dial a regular telephone. When you send a fax using monitor dialing, you can hear the
dial tones, telephone prompts, or other sounds through the speakers on the printer.
This enables you to respond to prompts while dialing, as well as control the pace of
your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the
printer might start sending fax tones too soon and cause your PIN not to be
recognized by the calling card service. If this is the case, you can create a speed
dial entry to store the PIN for your calling card. For more information, see Set up
speed-dial entries.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load your originals. For additional information, see Load an original on the scanner
glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Start Black or Start Color.
If the printer detects an original loaded in the automatic document feeder, you hear
a dial tone.
3. When you hear the dial tone, enter the number by using the keypad on the printer
control panel.
4. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling
card PIN stored as a speed dial, when prompted to enter your PIN, touch
(Speed Dial) to select the speed dial entry where you have your PIN
stored.
Your fax is sent when the receiving fax machine answers.

Send a fax from memory
You can scan a black-and-white fax into memory and then send the fax from memory.
This feature is useful if the fax number you are trying to reach is busy or temporarily
64

Fax

unavailable. The printer scans the originals into memory and sends them once it is able
to connect to the receiving fax machine. After the printer scans the pages into memory,
you can immediately remove the originals from the document feeder tray or scanner
glass.
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Load your originals. For additional information, see Load an original on the scanner
glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Fax Options or Fax Settings.
3. Touch Scan and Fax.
4.
Enter the fax number by using the keypad, touch
(Speed Dial) to select
(Call History) to select a previously dialed or received
a speed dial, or touch
number.
5. Touch Start Fax.
The printer scans the originals into memory and sends the fax when the receiving
fax machine is available.

Schedule a fax to send later
You can schedule a black-and-white fax to be sent within the next 24 hours. This
enables you to send a black-and-white fax late in the evening, when phone lines are
not as busy or phone rates are lower, for example. The printer automatically sends
your fax at the specified time.
You can only schedule one fax to be sent at a time. You can continue to send faxes
normally, however, while a fax is scheduled.
NOTE: You can only send scheduled faxes in black-and-white.
To schedule a fax from the printer control panel
1. Load your originals. For additional information, see Load an original on the scanner
glass or Load an original in the automatic document feeder (ADF).
2. Touch Fax, and then touch Fax Options or Fax Settings.
3. Touch Send Fax Later.
4. Enter the send time by using the numeric keypad, touch AM or PM, and then select
Done.
5.
Enter the fax number by using the keypad, touch
(Speed Dial) to select
(Call History) to select a previously dialed or received
a speed dial, or touch
number.
6. Touch Start Fax.
The printer scans all pages and the scheduled time appears on the display. The fax
is sent at the scheduled time.

Send a fax

Chapter 6

To cancel a scheduled fax
1. Touch the Send Fax Later message on the display.
– OR –
Touch Fax, and then select Fax Options or Fax Settings.
2. Touch Cancel Scheduled Fax.

Send a fax to multiple recipients
You can send a fax to multiple recipients at once by grouping individual speed dial
entries into group speed dial entries.
To send a fax to multiple recipients using group speed dial
1. Load your originals. For additional information, see Load an original on the scanner
glass or Load an original in the automatic document feeder (ADF).
2.
Touch Fax, touch
(Speed Dial), and then select the recipient group.
3. Touch Start Black.
If the printer detects an original loaded in the automatic document feeder, it sends
the document to each number in the group speed dial entry.
NOTE: You can only use group speed dial entries to send faxes in black and
white, because of memory limitations. The printer scans the fax into memory
then dials the first number. When a connection is made, it sends the fax and
dials the next number. If a number is busy or not answering, the printer follows
the settings for Busy Redial and No Answer Redial. If a connection cannot be
made, the next number is dialed and an error report is generated.

Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by
detecting errors that occur during transmission and automatically requesting
retransmission of the erroneous portion. Phone charges are unaffected, or might even
be reduced, on good phone lines. On poor phone lines, ECM increases sending time
and phone charges, but sends the data much more reliably. The default setting is On.
Turn ECM off only if it increases phone charges substantially, and if you can accept
poorer quality in exchange for reduced charges.
Before turning the ECM setting off, consider the following. If you turn ECM off:
•
•
•

The quality and transmission speed of faxes you send and receive are affected.
The Fax Speed is automatically set to Medium.
You can no longer send or receive faxes in color.

To change the ECM setting from the control panel
1. From the Home screen, touch (right arrow), and then select Setup.
2. Touch Fax Setup and then select Advanced Fax Setup.
3. Select Error Correction Mode.
4. Select On or Off.

Fax

Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer
option, you must receive faxes manually. If you turn on the Auto Answer option (the
default setting), the printer automatically answers incoming calls and receives faxes
after the number of rings that are specified by the Rings to Answer setting. (The
default Rings to Answer setting is five rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legalsize paper, the printer reduces the fax so that it fits on the paper that is loaded. If you
have disabled the Automatic Reduction feature, the printer prints the fax on two
pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the
printer memory until the copying finishes. This can reduce the number of fax pages
stored in memory.
•
•
•
•
•
•
•
•
•

Receive a fax manually
Set up backup fax
Reprint received faxes from memory
Poll to receive a fax
Forward faxes to another number
Set the paper size for received faxes
Set automatic reduction for incoming faxes
Block unwanted fax numbers
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)

Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax
while you are still connected. This is referred to as manual faxing. Use the instructions
in this section to receive a manual fax.
NOTE: You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is:
•
•

Directly connected to the printer (on the 2-EXT port)
On the same phone line, but not directly connected to the printer

To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the printer answers. Or, turn off the Auto Answer setting so
that the printer does not automatically answer incoming calls.

Receive a fax

Chapter 6

4. If you are currently on the phone with the sender, instruct the sender to press Start
on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Touch Fax, and then select Start Black or Start Color.
b. After the printer begins to receive the fax, you can hang up the phone or remain
on the line. The phone line is silent during fax transmission.

Set up backup fax
Depending on your preference and security requirements, you can set up the printer to
store all the faxes it receives, only the faxes it receives while the printer is in an error
condition, or none of the faxes it receives.
The following backup fax modes are available:
On

The default setting. When Backup fax is On, the printer stores all
received faxes in memory. This enables you to reprint up to eight of the
most recently printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed
faxes as it receives new faxes. If the memory becomes full of unprinted
faxes, the printer stops answering incoming fax calls.
NOTE: If you receive a fax that is too large, such as a very detailed
color photo, it might not be stored in memory due to memory limitations.

On Error Only

Causes the printer to store faxes in memory only if an error condition
exists that prevents the printer from printing the faxes (for example, if the
printer runs out of paper). The printer continues to store incoming faxes
as long as there is memory available. (If the memory becomes full, the
printer stops answering incoming fax calls.) When the error condition is
resolved, the faxes stored in memory print automatically, and then they
are deleted from memory.

Off

Faxes are never stored in memory. For example, you might want to turn
off Backup fax for security purposes. If an error condition occurs that
prevents the printer from printing (for example, the printer runs out of
paper), the printer stops answering incoming fax calls.

NOTE: If backup fax is enabled and you turn the printer off, all faxes stored in
memory are deleted, including any unprinted faxes that you might have received
while the printer was in an error condition. You must contact the senders to ask
them to resend any unprinted faxes. For a list of the faxes you have received, print
the Fax Log. The Fax Log is not deleted when the printer is turned off.
To set backup fax from the printer control panel
1. Touch (right arrow), and then select Setup.
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Backup Fax Reception.
4. Touch On, On Error Only, or Off.

Reprint received faxes from memory
If you set the Backup fax mode to On, the received faxes are stored in memory,
whether the printer has an error condition or not.
68

Fax

NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as
new faxes are received. If all the stored faxes are unprinted, the printer does not
receive any fax calls until you print or delete the faxes from memory. You might
also want to delete the faxes in memory for security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most
recently printed faxes, if they are still in memory. For example, you might need to
reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the main tray.
2. Touch (right arrow), and then select Setup.
3. Touch Tools or Fax Tools, and then select Reprint Faxes in Memory.
The faxes are printed in the reverse order from which they were received with the
most recently received fax printed first, and so on.
4. If you want to stop reprinting the faxes in memory, touch (Cancel button).

Poll to receive a fax
Polling allows the printer to ask another fax machine to send a fax that it has in its
queue. When you use the Poll to Receive feature, the printer calls the designated fax
machine and requests the fax from it. The designated fax machine must be set for
polling and have a fax ready to send.
NOTE: The printer does not support polling pass codes. Polling pass codes are
a security feature that require the receiving fax machine to provide a pass code to
the printer it is polling in order to receive the fax. Make sure the printer you are
polling does not have a pass code set up (or has not changed the default pass
code) or the printer cannot receive the fax.
To set up poll to receive a fax from the printer control panel
1. Touch Fax, and then select Fax Settings or Other Methods.
2. Touch Poll to Receive.
3. Enter the fax number of the other fax machine.
4. Touch Start Fax.

Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. A received
color fax is forwarded in black and white.
HP recommends that you verify the number you are forwarding to is a working fax line.
Send a test fax to make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. Touch Setup.
2. Touch Fax Settings or Fax Setup, and then select Advanced Fax Setup.
3. Touch Fax Forwarding.

Receive a fax

Chapter 6

4. Touch On (Print and Forward) to print and forward the fax, or select On
(Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax
machine (for example, if it is not turned on), the printer prints the fax. If you set
up the printer to print error reports for received faxes, it also prints an error
report.
5. At the prompt, enter the number of the fax machine intended to receive the
forwarded faxes, and then touch Done. Enter the required information for each of
the following prompts: start date, start time, end date, and end time.
6. Fax forwarding is activated. Touch OK to confirm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding
setting and phone number. When the power is restored to the printer, the fax
forwarding setting is still On.
NOTE: You can cancel fax forwarding by selecting Off from the Fax
Forwarding menu.

Set the paper size for received faxes
You can select the paper size for received faxes. The paper size you select should
match what is loaded in your main tray. Faxes can be printed on Letter, A4, or Legal
paper only.
NOTE: If an incorrect paper size is loaded in the main tray when you receive
a fax, the fax does not print and an error message appears on the display. Load
Letter, A4, or Legal paper, and then touch OK to print the fax.
To set the paper size for received faxes from the printer control panel
1. Touch (right arrow), and then select Setup.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Fax Paper Size, and then select an option.

Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax
that is too large for the default paper size. This setting is turned on by default, so the
image of the incoming fax is reduced to fit on one page, if possible. If this feature is
turned off, information that does not fit on the first page is printed on a second page.
Automatic Reduction is useful when you receive a Legal-size fax and Letter-size
paper is loaded in the main tray.
To set automatic reduction from the printer control panel
1. Touch (right arrow), and then select Setup.
2. Touch Fax Setup, and then select Advanced Fax Setup.
3. Touch Automatic Reduction, and then select On or Off.

Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block
specific fax numbers so the printer does not print faxes received from those numbers.
70

Fax

When an incoming fax call is received, the printer compares the number to the list of
junk fax numbers to determine if the call should be blocked. If the number matches
a number in the blocked fax numbers list, the fax is not printed. (The maximum number
of fax numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported
in your country/region, Junk Fax Blocker does not appear in the Fax Options or
Fax Settings menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you
are not subscribed to a Caller ID service.
•
•
•

Add numbers to the junk fax list
Remove numbers from the junk fax list
Print a Junk Fax Report

Add numbers to the junk fax list
You can block specific numbers by adding them to the junk fax list.
To add a number to the junk fax list
1. Touch Setup.
2. Touch Fax Setup, and then select Basic Fax Setup.
3. Touch Junk Fax Blocker.
4. A message appears stating that Caller ID is required to block junk faxes. Touch OK
to continue.
5. Touch Add Numbers.
6. To select a fax number to block from the caller ID list, touch Select from Caller ID
History.
- or To manually enter a fax number to block, touch Enter new number.
7. After entering a fax number to block, touch Done.
NOTE: Make sure you enter the fax number as it appears on the control-panel
display, and not the fax number that appears on the fax header of the received
fax, as these numbers can be different.
Remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove a number from your junk
fax list.
To remove numbers from the list of junk fax numbers
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch (down arrow), and then touch Junk Fax Blocker or Junk Fax Blocker
Setup.
4. Touch Remove Numbers.
5. Touch the number you want to remove, and then touch OK.

Receive a fax

Chapter 6

Print a Junk Fax Report
Use the following procedure to print a list of blocked junk fax numbers.
To print a Junk Fax Report
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch (down arrow), and then touch Junk Fax Blocker.
4. Touch Print Reports, and then touch Junk Fax List.

Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)
If the printer is connected to your computer with a USB cable, you can use HP Digital
Fax (Fax to PC and Fax to Mac) to automatically receive faxes and save faxes directly
to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your
faxes easily and also eliminate the hassle of dealing with bulky paper files.
NOTE: If the printer is connected to a network using an Ethernet cable or
a wireless connection, you can use HP Digital Fax instead. For more information,
see HP Digital Solutions.
Received faxes are saved as TIFF (Tagged Image File Format). Once the fax is
received, you get an onscreen notification with a link to the folder where the fax is
saved.
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where
X is the sender's information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to PC and Fax to Mac are available for receiving black-and-white
faxes only. Color faxes are printed instead of being saved to the computer.
This section contains the following topics:
•
•
•

Fax to PC and Fax to Mac requirements
Activate Fax to PC and Fax to Mac
Modify Fax to PC or Fax to Mac settings

Fax to PC and Fax to Mac requirements
• The administrator computer (the computer that activated the Fax to PC or Fax to
Mac feature) must be on at all times. Only one computer can act as the Fax to PC
or Fax to Mac administrator computer.
• The destination folder's computer or server must be on at all times. The destination
computer must also be awake, faxes will not be saved if the computer is asleep or
in hibernate mode.
• Paper must be loaded in the input tray. for more information, see Load media.

Fax

Activate Fax to PC and Fax to Mac
On a computer running Windows, you can use the Digital Fax Setup Wizard to activate
Fax to PC. On a Macintosh computer, you can use HP Utility.
To set up Fax to PC (Windows)
1. From the computer desktop, click Start, select Programs or All Programs, select
the folder for your HP printer, and then select the option for your HP printer.
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the onscreen instructions.
To set up Fax to Mac (Mac OS X)
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2. Click the Applications icon on the HP Utility toolbar.
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.
Modify Fax to PC or Fax to Mac settings
You can update the Fax to PC settings from your computer at any time from the Digital
Fax Setup Wizard. You can update the Fax to Mac settings from HP Utility.
You can turn off Fax to PC or Fax to Mac and disable printing faxes from the printer's
control panel.
To modify settings from the printer’s control panel
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.
3. Select the setting that you want to change. You can change the following settings:
• View PC hostname: View the name of the computer that is set up to
administer Fax to PC or Fax to Mac.
• Turn Off: Turn off Fax to PC or Fax to Mac.
NOTE: Use the HP software on your computer to turn on Fax to PC or Fax
to Mac.
•

Disable Fax Print: Choose this option to print faxes as they are received. If you
turn off printing, color faxes will still print.

To modify settings from the HP software (Windows)
1. From the computer desktop, click Start, select Programs or All Programs, select
the folder for your HP printer, and then select the option for your HP printer.
2. Double-click Fax Actions, and then double-click Digital Fax Setup Wizard.
3. Follow the onscreen instructions.
To modify settings from the HP software (Mac OS X)
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2. Click the Applications on the HP Utility toolbar.
3. Double-click HP Setup Assistant, and then follow the onscreen instructions.

Receive a fax

Chapter 6

Turn off Fax to PC or Fax to Mac
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, touch Basic Fax Setup, and then touch Fax to PC.
3. Touch Turn Off.

Set up speed-dial entries
You can set up frequently used fax numbers as speed-dial entries. This lets you dial
those numbers quickly by using the printer’s control panel.
TIP: In addition to creating and managing speed-dial entries from the printer’s
control panel, you can also use tools available on your computer, such as the HP
software included with the printer and the printer’s embedded web server (EWS).
For more information, see Printer management tools.
This section contains the following topics:
•
•
•
•

Set up and change speed-dial entries
Set up and change group speed-dial entries
Delete speed-dial entries
Print a list of speed-dial entries

Set up and change speed-dial entries
You can store fax numbers as speed-dial entries.
To set up speed-dial entries
1. On the printer’s control panel, touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch an unused entry number.
4. Type the fax number, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an
area code, an access code for numbers outside a PBX system (usually a 9 or
0), or a long-distance prefix.
5. Type the name for the speed-dial entry, and then touch Done.
To change speed-dial entries
1. On the printer’s control panel, touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Touch Add/Edit Speed Dial, and then touch the speed-dial entry you want to
change.

Fax

4. If you want to change the fax number, type the new number, and then touch Next.
NOTE: Be sure to include any pauses or other required numbers, such as an
area code, an access code for numbers outside a PBX system (usually a 9 or
0), or a long-distance prefix.
5. If you want to change the name of the speed-dial entry, type the new name, and
then touch Done.

Set up and change group speed-dial entries
You can store groups of fax numbers as group speed-dial entries.
To set up group speed-dial entries
NOTE: Before you can create a group speed-dial entry, you must have already
created at least one speed-dial entry.
1.
2.
3.
4.

On the printer’s control panel, touch (right arrow), and then touch Setup.
Touch Fax Setup, and then select Speed Dial Setup.
Touch Group Speed Dial, and then touch an unused entry number.
Touch the speed-dial entries you want to include in the group speed-dial entry, and
then touch OK.
5. Type the name for the speed-dial entry, and then touch Done.

To change group speed-dial entries
1. On the printer’s control panel, touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then select Speed Dial Setup.
3. Select Group Speed Dial, and then touch the entry you want to change.
4. If you want to add or remove speed-dial entries from the group, touch the speeddial entries you want to include or those you want to remove, and then touch OK.
5. If you want to change the name of the group speed-dial, type the new name, and
then touch Done.

Delete speed-dial entries
To delete speed-dial entries or group speed-dial entries, complete the following steps:
1. On the printer’s control panel, touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Speed Dial Setup.
3. Touch Delete Speed Dial, touch the entry you want to delete, and then touch Yes
to confirm.
NOTE: Deleting a group speed-dial entry does not delete the individual
speed-dial entries.

Set up speed-dial entries

Chapter 6

Print a list of speed-dial entries
To print a list of all of the speed-dial entries that have been set up, complete the
following steps:
1.
2.
3.
4.

Load paper in the tray. For more information, see Load media.
On the printer’s control panel, touch (right arrow), and then touch Setup.
Touch Fax Setup, and then touch Speed Dial Setup.
Touch Print Speed Dial List.

Change fax settings
After completing the steps in the getting started guide that came with the printer, use
the following steps to change the initial settings or to configure other options for faxing.
•
•
•
•
•
•
•
•

Configure the fax header
Set the answer mode (Auto answer)
Set the number of rings before answering
Change the answer ring pattern for distinctive ring
Set the dial type
Set the redial options
Set the fax speed
Set the fax sound volume

Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP
recommends that you set up the fax header by using the HP software provided with the
printer. You can also set up the fax header from the printer control panel, as described
here.
NOTE: In some countries/regions, the fax header information is a legal
requirement.
To set or change the fax header
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done.
5. Enter your fax number, and then touch Done.

Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
•
•

Fax

Turn on the Auto Answer setting if you want the printer to answer faxes
automatically. The printer answers all incoming calls and faxes.
Turn off the Auto Answer setting if you want to receive faxes manually. You must
be available to respond in person to the incoming fax call or else the printer does
not receive faxes.

To set the answer mode
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Auto Answer, and then touch On or Off.

Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before
incoming calls are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the
same phone line as the printer, because you want the answering machine to answer
the phone before the printer does. The number of rings to answer for the printer should
be greater than the number of rings to answer for the answering machine.
For example, set your answering machine to a low number of rings and the printer to
answer in the maximum number of rings. (The maximum number of rings varies by
country/region.) In this setup, the answering machine answers the call and the printer
monitors the line. If the printer detects fax tones, it receives the fax. If the call is a voice
call, the answering machine records the incoming message.
To set the number of rings before answering
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Rings to Answer.
4. Touch (up arrow) or (down arrow) to change the number of rings.
5. Touch Done to accept the setting.

Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several
phone numbers on one phone line. When you subscribe to this service, each number is
assigned a different ring pattern. You can set up the printer to answer incoming calls
that have a specific ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company
assign one ring pattern to voice calls and another ring pattern to fax calls. HP
recommends that you request double or triple rings for a fax number. When the printer
detects the specified ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer’s control
panel to set distinctive ring. With this feature, the printer recognizes and records the
ring pattern of an incoming call and, based on this call, automatically determines
the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All
Rings.
NOTE: The printer cannot receive faxes when the main phone number is off the
hook.

Change fax settings

Chapter 6

To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. On the printer control panel, touch (right arrow), and then touch Setup.
3. Touch Fax Setup, and then touch Advanced Fax Setup.
4. Touch Distinctive Ring.
5. A message appears stating that this setting should not be changed unless you
have multiple numbers on the same telephone line. Touch Yes to continue.
6. Do one of the following:
• Touch the ring pattern assigned by your telephone company to fax calls.
- Or • Touch Ring Pattern Detection, and then follow the instructions on the printer’s
control panel.
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if
you cancel the feature before it finishes, the ring pattern is automatically set to
the default, which is All Rings.
NOTE: If you are using either a PBX phone system that has different ring
patterns for internal and external calls, you must call the fax number from an
external number.

Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is
Tone. Do not change the setting unless you know that your phone line cannot use tone
dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch (down arrow), and then touch Tone or Pulse Dialing.
4. Touch to select Tone Dialing or Pulse Dialing.

Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not
answer or was busy, the printer attempts to redial based on the settings for the busyredial and no-answer-redial options. Use the following procedure to turn the options on
or off.
•
•

Fax

Busy redial: If this option is turned on, the printer redials automatically if it receives
a busy signal. The factory-set default for this option is On.
No answer redial: If this option is turned on, the printer redials automatically if the
receiving fax machine does not answer. The factory-set default for this option is
Off.

To set the redial options
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Advanced Fax Setup.
3. Touch Busy Redial or No Answer Redial, and then select the appropriate options.

Set the fax speed
You can set the fax speed used to communicate between your printer and other fax
machines when sending and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be
required:
•
•
•
•

An Internet phone service
A PBX system
Fax over Internet Protocol (FoIP)
An integrated services digital network (ISDN) service

If you experience problems sending and receiving faxes, try using a lower Fax Speed.
The following table provides the available fax speed settings.
Fax speed setting

Fax speed

Fast

v.34 (33600 baud)

Medium

v.17 (14400 baud)

Slow

v.29 (9600 baud)

To set the fax speed
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Advanced Fax Setup.
3. Touch Fax Speed.
4. Touch to select an option.

Set the fax sound volume
Use this procedure to increase or decrease the volume of the fax sounds.
To set the fax sound volume
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Basic Fax Setup.
3. Touch Fax Sound Volume.
4. Touch to select Soft, Loud, or Off.

Change fax settings

Chapter 6

Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such
as the following:
•
•
•
•

DSL: A Digital subscriber line (DSL) service through your telephone company.
(DSL might be called ADSL in your country/region.)
PBX: A private branch exchange (PBX) phone system.
ISDN: An integrated services digital network (ISDN) system.
FoIP: A low-cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax over Internet Protocol
(FoIP). For more information, see Fax over Internet Protocol.

HP printers are designed specifically for use with traditional analog phone services. If
you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might
need to use digital-to-analog filters or converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital
service lines or providers, in all digital environments, or with all digital-to-analog
converters. It is always recommended that you discuss with the telephone company
directly for the correct setup options based on their line services provided.

Fax over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and
receive faxes with your printer by using the Internet. This method is called Fax over
Internet Protocol (FoIP).
You probably use a FoIP service (provided by your telephone company) when you:
•
•

Dial a special access code along with the fax number, or
Have an IP converter box that connects to the Internet and provides analog phone
ports for the fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the
port labeled "1-LINE" on the printer. This means that your connection to the Internet
must be done either through a converter box (which supplies regular analog phone
jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone
systems are often limited. If you experience problems faxing, try using a slower fax
speed or disabling the fax error-correction mode (ECM). However, if you turn off
ECM, you cannot send and receive color faxes. (For more information about
changing the fax speed, see Set the fax speed. For more information about using
ECM, see Send a fax in Error Correction Mode.

If you have questions about Internet faxing, contact your Internet faxing services
support department or your local service provider for further assistance.

Fax

Use reports
You can set up the printer to print error reports and confirmation reports automatically
for each fax you send and receive. You can also manually print system reports as
required; these reports provide useful system information about the printer.
By default, the printer is set to print a report only if there is a problem sending or
receiving a fax. A confirmation message that indicates whether a fax was successfully
sent appears briefly on the control-panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from
the control panel or the HP software. For more information, see Printer
management tools.
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until prompted to do so.
NOTE: Ensure that the printhead and ink cartridges are in good condition and
installed properly. For more information, see Work with ink cartridges.
This section contains the following topics:
•
•
•
•
•
•
•

Print fax confirmation reports
Print fax error reports
Print and view the fax log
Clear the fax log
Print the details of the last fax transaction
Print a Caller ID Report
View the Call History

Print fax confirmation reports
If you require printed confirmation that your faxes were successfully sent, follow these
instructions to enable fax confirmation before sending any faxes. Select either On (Fax
Send) or On (Send and Receive).
The default fax confirmation setting is Off. This means that a confirmation report is not
printed for each fax sent or received. A confirmation message indicating whether a fax
was successfully sent appears briefly on the control-panel display after each
transaction.
NOTE: You can include an image of the first page of the fax on the Fax Sent
Confirmation report if you select On (Fax Send) or On (Send and Receive), and if
you scan the fax to send from memory or use the Scan and Fax option.
To enable fax confirmation
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Fax Reports.

Use reports

Chapter 6

3. Touch Fax Confirmation.
4. Touch to select one of the following options.
Off

Does not print a fax confirmation report when you send and receive
faxes successfully. This is the default setting.

On (Fax Send)

Prints a fax confirmation report for every fax you send.

On (Fax Receive)

Prints a fax confirmation report for every fax you receive.

On (Send and
Receive)

Prints a fax confirmation report for every fax you send and receive.

To include an image of the fax on the report
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Reports, and then touch Fax Confirmation.
3. Touch On (Fax Send) or On (Send and Receive).
4. Touch Fax Confirmation with image.

Print fax error reports
You can configure the printer so that it automatically prints a report when there is an
error during transmission or reception.
To set the printer to print fax error reports automatically
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Fax Error Report.
4. Touch to select one of the following.
On (Send and
Receive)

Prints whenever a transmission error occurs.

Off

Prints whenever a receiving error occurs.

On (Fax Send)

Prints whenever a fax error occurs. This is the default setting.

On (Fax Receive)

Does not print any fax error reports.

Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Fax Log.

Clear the fax log
Use the following steps to clear the fax log.

Fax

NOTE: Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. Touch (right arrow), and then touch Setup.
2. Do one of the following:
• Touch Tools.
- Or • Touch Fax Setup, and then touch Fax Tools.
3. Touch Clear Fax Log.

Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur.
Details include the fax number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Last Transaction.

Print a Caller ID Report
Use the following procedure to print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. Touch (right arrow), and then touch Setup.
2. Touch Fax Setup, and then touch Fax Reports.
3. Touch Caller ID Report.

View the Call History
Use the following procedure to view a list of all the calls placed from the printer.
NOTE: The call history cannot be printed. You can only view it from the printer’s
control panel display.
To view the Call History
1. Touch (right arrow), and then touch Fax.
2.
Touch
(Call History).

Use reports

Web Services
The printer offers innovative, web-enabled solutions that can help you quickly access
the Internet, obtain documents, and print them faster and with less hassle—and all
without using a computer.
NOTE: To use these web features, the printer must be connected to the Internet
(either using an Ethernet cable or wireless connection). You cannot use these web
features if the printer is connected using a USB cable.
This section contains the following topics:
•
•
•
•

What are Web Services?
Set up Web Services
Use Web Services
Remove Web Services

What are Web Services?
The printer includes the following Web Services:
•
•

HP ePrint
Printer Apps

HP ePrint
HP ePrint is a free service from HP that allows you to print to your web-connected
printer anytime, from any location. It’s as simple as sending an email to the email
address assigned to your printer when you enable Web Services on the printer. No
special drivers or software are needed. If you can send an email, you can print from
anywhere, using HP ePrint.
Once you have signed up for an account on ePrintCenter, you can sign in to view your
HP ePrint job status, manage your HP ePrint printer queue, control who can use your
printer’s HP ePrint email address to print, and get help for HP ePrint.

Printer Apps
Printer Apps allow you to easily locate and print preformatted web content, directly
from your printer. You can also scan and store your documents digitally on the Web.
Printer Apps provide a wide range of content, from store coupons to family activities,
news, travel, sports, cooking, photos, and many more. You can even view and print
your online images from popular photo sites.
Certain Printer Apps also allow you to schedule the delivery of app content to your
printer.
Pre-formatted content designed specifically for your printer means no cut-off text and
pictures, and no extra pages with only one line of text. On some printers, you can also
choose paper and print quality settings on the print preview screen.
All without even having to turn on your computer!
84

Web Services

Set up Web Services
To set up Web Services, complete the following steps.
NOTE: Before you set up Web Services, make sure you are connected to the
Internet using either a wired (Ethernet) or wireless connection.
•
•
•

Set up Web Services using the HP printer software
Set up Web Services using the printer’s control panel
Set up Web Services using the embedded web server

Set up Web Services using the HP printer software
In addition to enabling key printer features, you can use the HP printer software that
came with your printer to set up Web Services. If you didn’t set up Web Services when
you installed the HP software on your computer, you can still use the software to set up
Web Services.
To set up Web Services, complete the following steps for your operating system:
Windows
1. From the computer desktop, click Start, select Programs or All Programs, click
HP, click the folder for your printer, and then select the icon with your printer’s
name.
2. Double-click Web Connected Solutions, and then double-click ePrint Setup.
The printer’s embedded web server opens.
3. On the Web Services tab, click Setup in the Web Services Settings section.
4. Click Accept Terms of Use and Enable Web Services, and then click Next.
5. Click Yes to allow the printer to automatically check for and install product updates.
6. If your network uses proxy settings when connecting to the Internet, enter these
settings.
7. Follow the instructions on the Web Services information sheet to finish the setup.
Mac OS X
To set up and manage Web Services in Mac OS X, you can use the printer’s
embedded web server (EWS). For more information, see Set up Web Services
using the embedded web server.

Set up Web Services using the printer’s control panel
The printer’s control panel provides an easy way to set up and manage Web Services.
To set up Web Services, complete the following steps:
1. Make sure the printer is connected to the Internet.
2. On the printer control panel, touch (Apps) or
(HP ePrint).
3. Touch Accept to accept the Web Services terms of use and enable Web Services.
4. In the Auto Update screen, touch Yes to allow the printer to automatically check
for and install product updates.

Set up Web Services

Chapter 7

5. If your network uses proxy settings when connecting to the Internet, enter these
settings:
a. Touch Enter Proxy.
b. Enter the proxy server settings, and then touch Done.
6. Follow the instructions on the Web Services information sheet to finish the setup.

Set up Web Services using the embedded web server
You can use the printer’s embedded web server (EWS) to set up and manage Web
Services.
To set up Web Services, complete the following steps:
Open the EWS. For more information, see Embedded web server.
On the Web Services tab, click Setup in the Web Services Settings section.
Click Accept Terms of Use and Enable Web Services, and then click Next.
Click Yes to allow the printer to automatically check for and install product updates.
If your network uses proxy settings when connecting to the Internet, enter these
settings.
6. Follow the instructions on the Web Services information sheet to finish the setup.

1.
2.
3.
4.
5.

Use Web Services
The following section describes how to use and configure Web Services.
•
•

HP ePrint
Printer Apps

HP ePrint
HP ePrint allows you to print to your web-connected printer anytime, from any location.
To use HP ePrint, make sure to have the following:
•
•

An Internet- and email-capable computer or mobile device
An HP ePrint-capable printer on which Web Services has been enabled
TIP: For more information about managing and configuring HP ePrint settings and
to learn about the latest features, visit ePrintCenter (www.eprintcenter.com).

Web Services

Print using HP ePrint
To print documents using HP ePrint, complete the following steps:
1. On your computer or mobile device, open your email application.
NOTE: For information about using the email application on your computer or
mobile device, see the documentation provided with the application.
2. Create a new email message, and then attach the file that you want to print. For a
list of files that can be printed using HP ePrint, as well as guidelines to follow when
using HP ePrint, see Web Services and HP website specifications.
3. Enter the printer’s email address in the “To” line of the email message, and then
select the option to send the email message.
NOTE: Make sure that the printer’s email address is the only address listed in
the “To” line of the email message. If other email addresses are listed in the
“To” line, the attachments you are sending might not print.
Find the printer’s email address
To display your printer’s HP ePrint email address, complete the following steps:
1. From the Home screen, touch
(HP ePrint).
2. The email address for the printer appears on the display.
TIP: To print the email address, touch Print.
Turn off HP ePrint
To turn off HP ePrint, complete the following steps:
1. From the Home screen, touch
(HP ePrint), and then touch Settings.
2. Touch ePrint, and then touch Off.
NOTE: To remove all Web Services, see Remove Web Services.

Printer Apps
Printer Apps allow you to easily locate and print pre-formatted web content, directly
from your printer.
Use Printer Apps
To use the Printer Apps on your printer, touch Apps on the printer’s control panel
display, and then touch the Print App you want to use.
For more information about individual Printer Apps, visit (www.eprintcenter.com).
Manage Printer Apps
You can manage your Printer Apps with ePrintCenter. You can add, configure, or
remove Printer Apps, and set the order in which they appear on your printer’s display.

Use Web Services

Chapter 7

NOTE: To manage Printer Apps from ePrintCenter, create an account on
ePrintCenter and add your printer. For more information, see
(www.eprintcenter.com.
Turn off Printer Apps
To turn off Printer Apps, complete the following steps:
1. From the Home screen, touch
(HP ePrint), and then touch Settings.
2. Touch Apps, and then touch Off.
NOTE: To remove all Web Services, see Remove Web Services.

Remove Web Services
To remove Web Services, complete the following steps:
1. On the printer’s control panel display, touch
Settings.
2. Touch Remove Web Services.

Web Services

(HP ePrint), and then touch

Work with ink cartridges
To ensure the best print quality from the printer, you need to perform some simple
maintenance procedures. This section provides guidelines for handling the ink
cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the
printhead.
TIP: If you have problems copying documents, see Print quality troubleshooting.
This section contains the following topics:
•
•
•
•
•
•

Information on ink cartridges and the printhead
Check the estimated ink levels
Print with one or more depleted cartridges
Replace the ink cartridges
Store printing supplies
Usage information collection

Information on ink cartridges and the printhead
The following tips help maintain HP ink cartridges and ensure consistent print quality.
•

The instructions in this user guide are for replacing ink cartridges, and are not
intended for first time installation.

•

•
•
•
•
•
•

CAUTION: HP recommends that you replace any missing cartridges as soon
as possible to avoid print quality issues and possible extra ink usage or damage
to the ink system. Never turn off the printer when ink cartridges are missing.
Keep all ink cartridges in the original sealed packages until they are needed.
Be sure to turn off the printer properly. For more information, see Turn the printer
off.
Store ink cartridges at room temperature (15-35° C or 59-95° F).
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of
the cartridges.
Handle ink cartridges carefully. Dropping, jarring, or rough handling during
installation can cause temporary printing problems.
If you are transporting the printer, do the following to prevent ink leaking from the
printer or other damage from occurring to the printer:
Make sure you turn off the printer by pressing the
(Power button). Wait until

all sounds of internal motion stop before unplugging the printer. For more
information, see Turn the printer off.
Make sure you leave the ink cartridges and printhead installed.
The printer must be transported sitting flat; it should not be placed on its side,
back, front, or top.

Work with ink cartridges

Chapter 8

Related topics
• Check the estimated ink levels
• Printhead maintenance

Check the estimated ink levels
You can check the estimated ink levels from the printer software or from the printer
control panel. For information about using these tools, see Printer management tools
and Use the printer control panel. You can also print the Printer Status page to view
this information (see Understand the Printer Status Report).
NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not have to replace the
cartridges until you are prompted to do so.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge
that has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the printer and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it
is used. For more information, see www.hp.com/go/inkusage.

Print with one or more depleted cartridges
The printer can operate with one or more depleted cartridges. However, printing with
depleted cartridges slows the printer and affects the quality of printed documents. If the
black cartridge is depleted, blacks are not as dark. If a color cartridge is depleted,
output is in grayscale. When possible, replace the depleted cartridge. Do not remove
the depleted cartridge until you have a new ink cartridge available to replace. For
information about how to install new cartridges, see Replace the ink cartridges.
CAUTION: Wait until you have a new ink cartridge available before removing the
old ink cartridge. Do not leave the ink cartridge outside of the printer for an
extended period of time. This can result in damage to both the printer and the ink
cartridge.

Replace the ink cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies
recycling program.
If you do not already have replacement ink cartridges for the printer, see Ink cartridges
and printheads.

Work with ink cartridges

NOTE: At this time, some portions of the HP website are available in English only.
CAUTION: HP recommends that you replace any missing cartridges as soon as
possible to avoid print quality issues and possible extra ink usage or damage to the
ink system. Never turn off the printer when ink cartridges are missing.
Use these steps to replace the ink cartridges.
To replace the ink cartridges
1. Make sure the printer is turned on.
2. Open the ink cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Press the front of the ink cartridge to release it, and then remove it from the slot.

4. Remove the new ink cartridge from its packaging.
5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until
it is securely installed in the slot.
CAUTION: Do not lift the latch handle on the print carriage to install the ink
cartridges. Doing so could cause the printhead or ink cartridges to be
incorrectly seated, which can cause errors or print quality problems. The latch
must remain down in order to correctly install the ink cartridges.

Replace the ink cartridges

Chapter 8

Make sure that you insert the ink cartridge into the slot that has the same colored
letter as the color you are installing.

6. Repeat steps 3 through 5 for each ink cartridge you are replacing.
7. Close the ink cartridge access door.
Related topics
Ink cartridges and printheads

Store printing supplies
Ink cartridges can be left in the printer for extended periods of time. However, to assure
optimal ink cartridge health, be sure to turn off the printer properly. For more
information, see Turn the printer off.

Usage information collection
The HP cartridges used with this printer contain a memory chip that assists in the
operation of the printer.
In addition, this memory chip collects a limited set of information about the usage of the
printer, which might include the following: the date when the cartridge was first
installed, the date when the cartridge was last used, the number of pages printed using
the cartridge, the page coverage, the printing modes used, any printing errors that
might have occurred, and the printer model. This information helps HP design future
printers to meet our customers' printing needs.
The data collected from the cartridge memory chip does not contain information that
can be used to identify a customer or user of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free
return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory
chips from this sampling are read and studied in order to improve future HP printers.
HP partners who assist in recycling this cartridge might have access to this data, as
well.
Any third party possessing the cartridge might have access to the anonymous
information on the memory chip. If you prefer to not allow access to this information,
you can render the chip inoperable. However, after you render the memory chip
inoperable, the cartridge cannot be used in an HP printer.
92

Work with ink cartridges

If you are concerned about providing this anonymous information, you can make this
information inaccessible by turning off the memory chip's ability to collect the printer's
usage information:
To turn off usage information collection
1. On the printer control panel, touch (right arrow), and then touch Setup.
2. Select Preferences, and then select Cartridge Chip Information.
3. Touch OK to turn off usage information collection.
NOTE: If you turn off the memory chip's ability to collect the printer's usage
information, you can still continue to use the cartridge in the HP printer.

Usage information collection

Solve a problem
The information in this section suggests solutions to common problems. If your printer
is not operating correctly and these suggestions did not solve your problem, try using
one of the following support services to obtain assistance.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

HP support
General troubleshooting tips and resources
Solve printer problems
Print quality troubleshooting
Solve paper-feed problems
Solve copy problems
Solve scan problems
Solve fax problems
Solve problems using Web Services and HP websites
Solve HP Digital Solutions problems
Solve memory device problems
Solve wired (Ethernet) network problems
Solve wireless problems
Configure your firewall software to work with the printer
Solve printer management problems
Troubleshoot installation issues
Understand the Printer Status Report
Printhead maintenance
Understand the network configuration page
Clear jams

HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support website at www.hp.com/go/customercare. This website
provides information and utilities that can help you correct many common printer
problems. HP online support is available to all HP customers. It is the fastest
source for up-to-date printer information and expert assistance and includes the
following features:
• Fast access to qualified online support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the printer

Solve a problem

For more information, see Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see HP support by phone.

Obtain electronic support
To find support and warranty information, go to the HP website at www.hp.com/go/
customercare. This website provides information and utilities that can help you correct
many common printer problems. If prompted, select your country/region, and then click
Contact HP for information about calling for technical support.
This website also offers technical support, drivers, supplies, ordering information and
other options such as:
•
•
•
•

Access online support pages.
Send HP an email message for answers to your questions.
Connect with an HP technician by using online chat.
Check for HP software updates.

You can also obtain support from the HP software for Windows or Mac OS X, which
provide easy, step-by-step solutions to common printing problems. For more
information, see Printer management tools.
Support options and availability vary by printer, country/region, and language.

HP support by phone
The phone support numbers and associated costs listed here are those in effect at time
of publication and are applicable only for calls made on a land line. Different rates may
apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information,
see www.hp.com/go/customercare. This website provides information and utilities that
can help you correct many common printer problems.
During the warranty period, you may obtain assistance from the HP Customer Care
Center.
NOTE: HP does not provide telephone support for Linux printing. All support is
provided online at the following website: https://launchpad.net/hplip. Click the Ask
a question button to begin the support process.
The HPLIP website does not provide support for Windows or Mac OS X. If you are
using these operating systems, see www.hp.com/go/customercare. This website
provides information and utilities that can help you correct many common printer
problems.
This section contains the following topics:
•
•
•
•

Before you call
Phone support period
Telephone support numbers
After the phone support period

HP support

Chapter 9

Before you call
Call HP support while you are in front of the computer and the printer. Be prepared to
provide the following information:
•
•
•
•

Model number
Serial number (located on the back or bottom of the printer)
Messages that appear when the situation occurs
Answers to these questions:
Has this situation happened before?
Can you re-create it?
Did you add any new hardware or software to your computer at about the time
that this situation began?
Did anything else occur prior to this situation (such as a thunderstorm or
moving the printer)?

Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin
America (including Mexico).
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period.
However, some of the support numbers might not be toll free.

Solve a problem

For the most current list of telephone support numbers, see www.hp.com/go/
customercare. This website provides information and utilities that can help you correct
many common printer problems.

www.hp.com/support
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* @author Antoon Bosselaers
* @author Paulo Barreto
*
* This code is hereby placed in the public domain.
*
* THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS
* OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
* WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE
* LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
* CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF
* SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR
* BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,
* WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE
* OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,
* EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
*/
LICENSE.expat-mit--expat
--------------------Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd
Permission is hereby granted, free of charge, to any person obtaining
a copy of this software and associated documentation files (the
"Software"), to deal in the Software without restriction, including
without limitation the rights to use, copy, modify, merge, publish,
distribute, sublicense, and/or sell copies of the Software, and to
permit persons to whom the Software is furnished to do so, subject to
the following conditions:
The above copyright notice and this permission notice shall be included
in all copies or substantial portions of the Software.

184

Technical information

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY
CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT,
TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
LICENSE.hmac-sha2-bsd--nos_crypto
--------------------/* HMAC-SHA-224/256/384/512 implementation
* Last update: 06/15/2005
* Issue date: 06/15/2005
*
* Copyright (C) 2005 Olivier Gay (olivier.gay@a3.epfl.ch)
* All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
* modification, are permitted provided that the following conditions
* are met:
* 1. Redistributions of source code must retain the above copyright
* notice, this list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above copyright
* notice, this list of conditions and the following disclaimer in the
* documentation and/or other materials provided with the distribution.
* 3. Neither the name of the project nor the names of its contributors
* may be used to endorse or promote products derived from this software
* without specific prior written permission.
*
* THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND
* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE
* ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE
* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS
* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT
* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT
* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY
* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
* SUCH DAMAGE.
*/
LICENSE.md4-pubdom--jm_share_folder
---------------------

Third-party licenses

185

Appendix A
LibTomCrypt is public domain. As should all quality software be.
All of the software was either written by or donated to Tom St Denis for the purposes
of this project. The only exception is the SAFER.C source which has no known
license status (assumed copyrighted) which is why SAFER,C is shipped as disabled.
Tom St Denis
LICENSE.md5-pubdom--jm_share_folder
--------------------LibTomCrypt is public domain. As should all quality software be.
All of the software was either written by or donated to Tom St Denis for the purposes
of this project. The only exception is the SAFER.C source which has no known
license status (assumed copyrighted) which is why SAFER,C is shipped as disabled.
Tom St Denis
LICENSE.open_ssl--open_ssl
--------------------Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written
by Eric Young (eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as
the following conditions are aheared to. The following conditions
apply to all code found in this distribution, be it the RC4, RSA,
lhash, DES, etc., code; not just the SSL code. The SSL documentation
included with this distribution is covered by the same copyright terms
except that the holder is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in
the code are not to be removed.
If this package is used in a product, Eric Young should be given attribution
as the author of the parts of the library used.
This can be in the form of a textual message at program startup or
in documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the copyright
notice, this list of conditions and the following disclaimer.

186

Technical information

2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software
must display the following acknowledgement:
"This product includes cryptographic software written by
Eric Young (eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from
the apps directory (application code) you must include an acknowledgement:
"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND
ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE
FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS
OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT
LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY
OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
SUCH DAMAGE.
The licence and distribution terms for any publically available version or
derivative of this code cannot be changed. i.e. this code cannot simply be
copied and put under another distribution licence
[including the GNU Public Licence.]
====================================================================
Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the above copyright
notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in
the documentation and/or other materials provided with the
distribution.

Third-party licenses

187

Appendix A
3. All advertising materials mentioning features or use of this
software must display the following acknowledgment:
"This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to
endorse or promote products derived from this software without
prior written permission. For written permission, please contact
openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL"
nor may "OpenSSL" appear in their names without prior written
permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following
acknowledgment:
"This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR
ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE.
====================================================================
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).

====================================================================
Copyright (c) 1998-2006 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions
are met:
1. Redistributions of source code must retain the above copyright

188

Technical information

notice, this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in
the documentation and/or other materials provided with the
distribution.
3. All advertising materials mentioning features or use of this
software must display the following acknowledgment:
"This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/)"
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to
endorse or promote products derived from this software without
prior written permission. For written permission, please contact
openssl-core@openssl.org.
5. Products derived from this software may not be called "OpenSSL"
nor may "OpenSSL" appear in their names without prior written
permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following
acknowledgment:
"This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit (http://www.openssl.org/)"
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR
ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;
LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)
ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE.
====================================================================
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).

====================================================================

Third-party licenses

189

Appendix A
Copyright 2002 Sun Microsystems, Inc. ALL RIGHTS RESERVED.
ECC cipher suite support in OpenSSL originally developed by
SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project.

LICENSE.sha2-bsd--nos_crypto
--------------------/* FIPS 180-2 SHA-224/256/384/512 implementation
* Last update: 02/02/2007
* Issue date: 04/30/2005
*
* Copyright (C) 2005, 2007 Olivier Gay
* All rights reserved.
*
* Redistribution and use in source and binary forms, with or without
* modification, are permitted provided that the following conditions
* are met:
* 1. Redistributions of source code must retain the above copyright
* notice, this list of conditions and the following disclaimer.
* 2. Redistributions in binary form must reproduce the above copyright
* notice, this list of conditions and the following disclaimer in the
* documentation and/or other materials provided with the distribution.
* 3. Neither the name of the project nor the names of its contributors
* may be used to endorse or promote products derived from this software
* without specific prior written permission.
*
* THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND
* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE
* ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE
* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL
* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE
GOODS
* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,
STRICT
* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY
* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
* SUCH DAMAGE.
*/
LICENSE.unicode--jm_share_folder
--------------------/*
* Copyright 2001-2004 Unicode, Inc.

190

Technical information

*
* Disclaimer
*
* This source code is provided as is by Unicode, Inc. No claims are
* made as to fitness for any particular purpose. No warranties of any
* kind are expressed or implied. The recipient agrees to determine
* applicability of information provided. If this file has been
* purchased on magnetic or optical media from Unicode, Inc., the
* sole remedy for any claim will be exchange of defective media
* within 90 days of receipt.
*
* Limitations on Rights to Redistribute This Code
*
* Unicode, Inc. hereby grants the right to freely use the information
* supplied in this file in the creation of products supporting the
* Unicode Standard, and to make copies of this file in any form
* for internal or external distribution as long as this notice
* remains attached.
*/
LICENSE.zlib--zlib
--------------------zlib.h -- interface of the 'zlib' general purpose compression library
version 1.2.3, July 18th, 2005
Copyright (C) 1995-2005 Jean-loup Gailly and Mark Adler
This software is provided 'as-is', without any express or implied
warranty. In no event will the authors be held liable for any damages
arising from the use of this software.
Permission is granted to anyone to use this software for any purpose,
including commercial applications, and to alter it and redistribute it
freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not
claim that you wrote the original software. If you use this software
in a product, an acknowledgment in the product documentation would be
appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be
misrepresented as being the original software.
3. This notice may not be removed or altered from any source distribution.
Jean-loup Gailly Mark Adler
jloup@gzip.org madler@alumni.caltech.edu

Third-party licenses

191

Appendix A

The data format used by the zlib library is described by RFCs (Request for
Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt
(zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).

192

Technical information

HP supplies and accessories
This section provides information on HP supplies and accessories for the printer. The information
is subject to changes, visit the HP website (www.hpshopping.com) for the latest updates. You
may also make purchases through the website.
This section contains the following topics:
•

Order printing supplies online

•

Supplies

Order printing supplies online
To order supplies online or create a printable shopping list, open the HP software that came with
your printer and click Shopping. Select Shop for Supplies Online. The HP software uploads,
with your permission, printer information, including model number, serial number, and estimated
ink levels. The HP supplies that work in your printer are pre-selected. You can change quantities,
add or remove items, and then print the list or purchase online at the HP Store or other online
retailers (options differ by country/region). Cartridge information and links to online shopping also
appear on ink alert messages.
You can also order online by visiting www.hp.com/buy/supplies. If prompted, select your country/
region, follow the prompts to select your printer, and then the supplies you need.
NOTE: Ordering cartridges online is not supported in all countries/regions. However, many
countries have information on ordering by telephone, locating a local store and printing
a shopping list. In addition, you can select the 'How to Buy' option at the top of the
www.hp.com/buy/supplies page to obtain information about purchasing HP products in your
country.

Supplies
•

Ink cartridges and printheads

•

HP media

Ink cartridges and printheads
Ordering cartridges online is not supported in all countries/regions. However, many countries have
information on ordering by telephone, locating a local store and printing a shopping list. In
addition, you can select the How to Buy option at the top of the www.hp.com/buy/supplies page to
obtain information about purchasing HP products in your country.
Use only the replacement cartridges that have the same cartridge number as the ink cartridge you
are replacing. You can find the cartridge number in the following places:
•

In the embedded web server, by clicking the Tools tab, and then, under Product Information
clicking Ink Gauge. For more information, see Embedded web server.

•
•

On the printer status report (see Understand the Printer Status Report).
On the label of the ink cartridge you are replacing.
On a sticker inside the printer.
CAUTION: The Setup ink cartridge that comes with the printer is not available for
separate purchase. Check for the correct cartridge number through the EWS, on the
printer status report, or on the sticker inside the printer.

HP supplies and accessories

193

Appendix B
NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace cartridges until
prompted to do so.

HP media
To order media such as HP Premium Paper, go to www.hp.com.
HP recommends plain papers with the ColorLok logo for printing
and copying of everyday documents. All papers with the
ColorLok logo are independently tested to meet high standards
of reliability and print quality, and produce documents with crisp,
vivid color, bolder blacks, and that dry faster than ordinary plain
papers. Look for papers with the ColorLok logo in a variety of
weights and sizes from major paper manufacturers.

194

HP supplies and accessories

Additional fax setup
After completing all the steps in the getting started guide, use the instructions in this section to
complete your fax setup. Keep your getting started guide for later use.
In this section, you learn how to set up the printer so that faxing works successfully with
equipment and services you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X)
to help you quickly set up some important fax settings such as the answer mode and fax
header information. You can access these tools through the HP software you installed with
the printer. After you run these tools, follow the procedures in this section to complete your fax
setup.
This section contains the following topics:
•

Set up faxing (parallel phone systems)

•

Serial-type fax setup

•

Test fax setup

Set up faxing (parallel phone systems)
Before you begin setting up the printer for faxing, determine which kind of phone system your
country/region uses. The instructions for fax setup differ depending on whether you have a serialor parallel-type phone system.
•

If you do not see your country/region listed in the table, you probably have a serial-type phone
system. In a serial-type phone system, the connector type on your shared telephone
equipment (modems, phones, and answering machines) does not allow a physical connection
to the "2-EXT" port on the printer. Instead, all equipment must be connected at the telephone
wall jack.
NOTE: In some countries/regions that use serial-type phone systems, the phone cord
that came with the printer might have an additional wall plug attached to it. This enables
you to connect other telecom devices to the wall jack where you plug in the printer.
You might need to connect the supplied phone cord to the adapter provided for your
country/region.

•

If your country/region is listed in the table, you probably have a parallel-type telephone
system. In a parallel-type phone system, you are able to connect shared telephone equipment
to the phone line by using the "2-EXT" port on the back of the printer.
NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire
phone cord supplied with the printer to connect it to the telephone wall jack.

Table C-1 Countries/regions with a parallel-type phone system
Argentina

Australia

Brazil

Canada

Chile

China

Colombia

Greece

India

Indonesia

Ireland

Japan

Korea

Latin America

Malaysia

Additional fax setup

195

Appendix C
Countries/regions with a parallel-type phone system (continued)
Mexico

Philippines

Poland

Portugal

Russia

Saudi Arabia

Singapore

Spain

Taiwan

Thailand

USA

Venezuela

Vietnam
If you are unsure which kind of telephone system you have (serial or parallel), check with your
telephone company.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•

Select the correct fax setup for your home or office
Case A: Separate fax line (no voice calls received)
Case B: Set up the printer with DSL
Case C: Set up the printer with a PBX phone system or an ISDN line
Case D: Fax with a distinctive ring service on the same line
Case E: Shared voice/fax line
Case F: Shared voice/fax line with voice mail
Case G: Fax line shared with computer modem (no voice calls received)
Case H: Shared voice/fax line with computer modem
Case I: Shared voice/fax line with answering machine
Case J: Shared voice/fax line with computer modem and answering machine
Case K: Shared voice/fax line with computer dial-up modem and voice mail

Select the correct fax setup for your home or office
To fax successfully, you need to know what types of equipment and services (if any) share the
same phone line with the printer. This is important because you might need to connect some of
your existing office equipment directly to the printer, and you might also need to change some fax
settings before you can fax successfully.
1.

Determine if your telephone system is serial or parallel. See Set up faxing (parallel phone
systems).
a. Serial-type telephone system—See Serial-type fax setup.

Select the combination of equipment and services sharing your fax line.
•
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL
might be called ADSL in your country/region.)

b. Parallel-type telephone system—Go to step 2.

196

•

PBX: A private branch exchange (PBX) phone system or an integrated services digital
network (ISDN) system.

•

Distinctive ring service: A distinctive ring service through your telephone company
provides multiple telephone numbers with different ring patterns.

•

Voice calls: Voice calls are received at the same phone number you use for fax calls on
the printer.

•

Computer dial-up modem: A computer dial-up modem is on the same phone line as the
printer. If you answer Yes to any of the following questions, you are using a computer
dial-up modem:

Do you send and receive faxes directly to and from your computer software
applications through a dial-up connection?

Do you send and receive email messages on your computer through a dial-up
connection?

Do you access the Internet from your computer through a dial-up connection?

Additional fax setup

•

Answering machine: An answering machine that answers voice calls at the same phone
number you use for fax calls on the printer.

•

Voice mail service: A voice mail subscription through your telephone company at the
same number you use for fax calls on the printer.
From the following table, select the combination of equipment and services applicable to your
home or office setting. Then look up the recommended fax setup. Step-by-step instructions
are included for each case in the sections that follow.
NOTE: If your home or office setup is not described in this section, set up the printer as you
would a regular analog phone. Make sure you use the phone cord supplied in the box to
connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on
the back of the printer. If you use another phone cord, you might experience problems
sending and receiving faxes.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.

Other equipment or services sharing your fax line
DSL

PBX

Distinct
ive ring
service

Voice
calls

Computer
dial-up
modem

Answering
machine

Recommended fax
setup
Voice
mail
service
Case A: Separate
fax line (no voice
calls received)
Case B: Set up the
printer with DSL
Case C: Set up the
printer with a PBX
phone system or an
ISDN line
Case D: Fax with
a distinctive ring
service on the same
line
Case E: Shared
voice/fax line
Case F: Shared
voice/fax line with
voice mail
Case G: Fax line
shared with
computer modem
(no voice calls
received)
Case H: Shared
voice/fax line with
computer modem
Case I: Shared
voice/fax line with
answering machine

Set up faxing (parallel phone systems)

197

Appendix C
(continued)
Other equipment or services sharing your fax line
DSL

PBX

Distinct
ive ring
service

Voice
calls

Computer
dial-up
modem

Answering
machine

Recommended fax
setup
Voice
mail
service
Case J: Shared
voice/fax line with
computer modem
and answering
machine
Case K: Shared
voice/fax line with
computer dial-up
modem and voice
mail

Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other
equipment connected on this phone line, set up the printer as described in this section.

Back view of the printer

2
1

Telephone wall jack

Use the phone cord supplied in the box with the printer to connect to
the 1-LINE port.
You might need to connect the supplied phone cord to the adapter
provided for your country/region.

198

Additional fax setup

To set up the printer with a separate fax line
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for
your country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer,
you might not be able to fax successfully. This special phone cord is different from the
phone cords you might already have in your home or office.
2.

Turn on the Auto Answer setting.

(Optional) Change the Rings to Answer setting to the lowest setting (two rings).

4. Run a fax test.
When the phone rings, the printer answers automatically after the number of rings you set in the
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax
machine and receives the fax.

Case B: Set up the printer with DSL
If you have a DSL service through your telephone company, and do not connect any equipment to
the printer, use the instructions in this section to connect a DSL filter between the telephone wall
jack and the printer. The DSL filter removes the digital signal that can interfere with the printer, so
the printer can communicate correctly with the phone line. (DSL might be called ADSL in your
country/region.)
NOTE: If you have a DSL line and you do not connect the DSL filter, you cannot send and
receive faxes with the printer.

Back view of the printer

Telephone wall jack

DSL (or ADSL) filter and cord supplied by your DSL provider

Use the phone cord supplied in the box with the printer to connect to
the 1-LINE port.
You might need to connect the supplied phone cord to the adapter
provided for your country/region.

Set up faxing (parallel phone systems)

199

Appendix C
To set up the printer with DSL
1. Obtain a DSL filter from your DSL provider.
2.

Using the phone cord supplied in the box with the printer, connect one end to the open port
on the DSL filter, and then connect the other end to the port labeled 1-LINE on the back of the
printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for
your country/region.
If you do not use the supplied cord to connect from the DSL filter to the printer, you might
not be able to fax successfully. This special phone cord is different from the phone cords
you might already have in your home or office.
As only one phone cord is supplied, you might need to obtain additional phone cords for
this setup.

Connect an additional phone cord from the DSL filter to the telephone wall jack.

Run a fax test.

If you encounter problems setting up the printer with optional equipment, contact your local
service provider or vendor for further assistance.

Case C: Set up the printer with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure
you do the following:
•

If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the
port that is designated for fax and phone use. Also, make sure that the terminal adapter is set
to the correct switch type for your country/region, if possible.
NOTE: Some ISDN systems allow you to configure the ports for specific phone
equipment. For example, you might have assigned one port for telephone and Group 3
fax and another port for multiple purposes. If you have problems when connected to the
fax/phone port of your ISDN converter, try using the port designated for multiple
purposes; it might be labeled "multi-combi" or something similar.

•

If you are using a PBX phone system, set the call waiting tone to "off."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by
default. The call waiting tone interferes with any fax transmission, and you cannot send or
receive faxes with the printer. Refer to the documentation that came with your PBX phone
system for instructions on how to turn off the call-waiting tone.

•

If you are using a PBX phone system, dial the number for an outside line before dialing the
fax number.

•

Make sure you use the supplied cord to connect from the telephone wall jack to the printer. If
you do not, you might not be able to fax successfully. This special phone cord is different from
the phone cords you might already have in your home or office. If the supplied phone cord is
too short, you can purchase a coupler from your local electronics store and extend it.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.

If you encounter problems setting up the printer with optional equipment, contact your local
service provider or vendor for further assistance.

200

Additional fax setup

Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to
have multiple phone numbers on one phone line, each with a different ring pattern, set up the
printer as described in this section.

Back view of the printer

2
1

Telephone wall jack

Use the phone cord supplied in the box with the printer to connect to
the 1-LINE port.
You might need to connect the supplied phone cord to the adapter
provided for your country/region.

To set up the printer with a distinctive ring service
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for
your country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer,
you might not be able to fax successfully. This special phone cord is different from the
phone cords you might already have in your home or office.
2.

Turn on the Auto Answer setting.

Change the Distinctive Ring setting to match the pattern that the telephone company
assigned to your fax number.
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the
Distinctive Ring to match the ring pattern assigned to your fax number, the printer might
answer both voice calls and fax calls or it might not answer at all.
TIP: You can also use the Ring Pattern Detection feature in the printer’s control panel to
set distinctive ring. With this feature, the printer recognizes and records the ring pattern of
an incoming call and, based on this call, automatically determines the distinctive ring
pattern assigned by your telephone company to fax calls. For more information, see
Change the answer ring pattern for distinctive ring.

Set up faxing (parallel phone systems)

201

Appendix C
4.

(Optional) Change the Rings to Answer setting to the lowest setting (two rings).

Run a fax test.

The printer automatically answers incoming calls that have the ring pattern you selected
(Distinctive Ring setting) after the number of rings you selected (Rings to Answer setting). The
printer begins emitting fax reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local
service provider or vendor for further assistance.

Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other
office equipment (or voice mail) on this phone line, set up the printer as described in this section.

Back view of the printer

3
2
1

Telephone wall jack

Use the phone cord supplied in the box with the printer to connect to
the 1-LINE port.
You might need to connect the supplied phone cord to the adapter
provided for your country/region.

Telephone (optional)

To set up the printer with a shared voice/fax line
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for
your country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer,
you might not be able to fax successfully. This special phone cord is different from the
phone cords you might already have in your home or office.
2.

202

Do one of the following:
•

If you have a parallel-type phone system, remove the white plug from the port labeled 2EXT on the back of the printer, and then connect a phone to this port.

•

If you have a serial-type phone system, you might plug your phone directly on top of the
printer cable which has a wall plug attached to it.

Additional fax setup

Now you need to decide how you want the printer to answer calls, automatically or manually:
•

If you set up the printer to answer calls automatically, it answers all incoming calls and
receives faxes. The printer cannot distinguish between fax and voice calls in this case; if
you suspect the call is a voice call, you need to answer it before the printer answers the
call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.

•

If you set up the printer to answer faxes manually, you must be available to respond in
person to incoming fax calls or the printer cannot receive faxes. To set up the printer to
answer calls manually, turn off the Auto Answer setting.

4. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax
machine, you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local
service provider or vendor for further assistance.

Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to
a voice mail service through your telephone company, set up the printer as described in this
section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same
phone number you use for fax calls. You must receive faxes manually; this means you must
be available to respond in person to incoming fax calls. If you want to receive faxes
automatically instead, contact your telephone company to subscribe to a distinctive ring
service, or to obtain a separate phone line for faxing.

Back view of the printer

2
1

Telephone wall jack

Use the phone cord supplied in the box with the printer to connect to
the 1-LINE port.
You might need to connect the supplied phone cord to the adapter
provided for your country/region.

Set up faxing (parallel phone systems)

203

Appendix C
To set up the printer with voice mail
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
NOTE: You might need to connect the supplied phone cord to the adapter provided for
your country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer,
you might not be able to fax successfully. This special phone cord is different from the
phone cords you might already have in your home or office.
2.
3.

Turn off the Auto Answer setting.
Run a fax test.

You must be available to respond in person to incoming fax calls, or the printer cannot receive
faxes. You must initiate the manual fax before voicemail picks up the line.
If you encounter problems setting up the printer with optional equipment, contact your local
service provider or vendor for further assistance.

Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a computer modem
connected on this line, set up the printer as described in this section.
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the
phone line with the printer. You cannot use both your modem and the printer simultaneously.
For example, you cannot use the printer for faxing while you are using your computer dial-up
modem to send an email or access the Internet.
•
•

Set up the printer with a computer dial-up modem
Set up the printer with a computer DSL/ADSL modem

Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow
these directions for setting up the printer.

Back view of the printer

204

Additional fax setup

Telephone wall jack

Use the phone cord supplied in the box with the printer to connect to
the 1-LINE port.
You might need to connect the supplied phone cord to the adapter
provided for your country/region.

Computer with modem

To set up the printer with a computer dial-up modem
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2.

Find the phone cord that connects from the back of your computer (your computer dial-up
modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it
into the port labeled 2-EXT on the back of the printer.
Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for
your country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer,
you might not be able to fax successfully. This special phone cord is different from the
phone cords you might already have in your home or office.

If your modem software is set to receive faxes to your computer automatically, turn off that
setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software,
the printer cannot receive faxes.

Turn on the Auto Answer setting.

(Optional) Change the Rings to Answer setting to the lowest setting (two rings).

7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax
machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local
service provider or vendor for further assistance.

Set up faxing (parallel phone systems)

205

Appendix C

Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up
your fax.

4
1

Telephone wall jack

Parallel splitter

DSL/ADSL filter
Connect one end of the phone jack that was supplied with the printer to
connect to the 1-LINE port on the back of the printer. Connect the other
end of the cord to the DSL/ADSL filter.
You might need to connect the supplied phone cord to the adapter
provided for your country/region.

Computer

Computer DSL/ADSL modem
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the
front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or
a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

206

Additional fax setup

To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL filter from your DSL provider.
2.

Using the phone cord provided in the box with the printer, connect one end to the DSL filter,
and then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for
your country/region.
If you do not use the supplied cord to connect from the DSL filter to the back of the
printer, you might not be able to fax successfully. This special phone cord is different from
the phone cords you might already have in your home or office.

Connect the DSL filter to the parallel splitter.

4.
5.

Connect the DSL modem to the parallel splitter.
Connect the parallel splitter to the wall jack.

Run a fax test.

When the phone rings, the printer automatically answers after the number of rings you set in the
Rings to Answer setting. The printer begins emitting fax reception tones to the sending fax
machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local
service provider or vendor for further assistance.

Case H: Shared voice/fax line with computer modem
There are two different ways to set up the printer with your computer based on the number of
phone ports on your computer. Before you begin, check your computer to see if it has one or two
phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter
(also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on
the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)
•

Shared voice/fax with computer dial-up modem

•

Shared voice/fax with computer DSL/ADSL modem

Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to set up your
fax.
There are two different ways to set up the printer with your computer based on the number of
phone ports on your computer. Before you begin, check your computer to see if it has one or two
phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter
(also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on
the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)

Example of a parallel splitter

Set up faxing (parallel phone systems)

207

Appendix C
To set up the printer on the same phone line as a computer with two phone ports

Back view of the printer

3
1
5

Telephone wall jack

Use the phone cord supplied in the box with the printer to connect to the
1-LINE port.

Parallel splitter

Computer with modem

Telephone

Remove the white plug from the port labeled 2-EXT on the back of the printer.

3.
4.

Connect a phone to the "OUT" port on the back of your computer dial-up modem.
Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for
your country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer,
you might not be able to fax successfully. This special phone cord is different from the
phone cords you might already have in your home or office.

208

Additional fax setup

Now you need to decide how you want the printer to answer calls, automatically or manually:
•

•

7. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax
machine, you need to answer the fax call manually.
If you use your phone line for voice, fax, and your computer dial-up modem, follow these
directions to set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local
service provider or vendor for further assistance.

Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem

7
1

1
4

7
3

5
1

Telephone wall jack

Parallel splitter

DSL/ADSL filter

Use the phone cord provided to connect to the 1-LINE port on the back
of the printer.
You might need to connect the supplied phone cord to the adapter
provided for your country/region.

DSL/ADSL modem

Computer

Telephone

Set up faxing (parallel phone systems)

209

Appendix C
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the
front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or
a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL filter from your DSL provider.
NOTE: Phones in other parts of the home/office sharing the same phone number with
DSL service need to be connected to additional DSL filters to avoid noise when making
voice calls.
2.

Using the phone cord supplied in the box with the printers, connect one end to the DSL filter,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for
your country/region.
If you do not use the supplied cord to connect from the DSL filter to the printer, you might
not be able to fax successfully. This special phone cord is different from phone cords you
might already have in your home or office.

3.
4.

If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT
on the back of the printer, and then connect a phone to this port.
Connect the DSL filter to the parallel splitter.

Connect the DSL modem to the parallel splitter.

6.
7.

Connect the parallel splitter to the wall jack.
Run a fax test.

210

Additional fax setup

Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have an
answering machine that answers voice calls at this phone number, set up the printer as described
in this section.

Back view of the printer

2
1

Telephone wall jack

Use the phone cord provided to connect to the 1-LINE port on the back of
the printer
You might need to connect the supplied phone cord to the adapter
provided for your country/region.

Answering machine

Telephone (optional)

To set up the printer with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2.

Unplug your answering machine from the telephone wall jack, and connect it to the port
labeled 2-EXT on the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones
from a sending fax machine might be recorded on your answering machine, and you
might not receive faxes with the printer.

Using the phone cord supplied in the box with the printer, connect one end to your telephone
wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for
your country/region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer,
you might not be able to fax successfully. This special phone cord is different from the
phone cords you might already have in your home or office.

Set up faxing (parallel phone systems)

211

Appendix C
4.

(Optional) If your answering machine does not have a built-in phone, for convenience you
might want to connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can
purchase and use a parallel splitter (also known as a coupler) to connect both the
answering machine and telephone to the printer. You can use standard phone cords for
these connections.

Turn on the Auto Answer setting.

Set your answering machine to answer after a low number of rings.

Change the Rings to Answer setting on the printer to the maximum number of rings
supported by your printer. (The maximum number of rings varies by country/region.)

8. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set,
and then plays your recorded greeting. The printer monitors the call during this time, "listening" for
fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives
the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine
can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local
service provider or vendor for further assistance.

Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have
a computer modem and answering machine connected on this phone line, set up the printer as
described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you
cannot use both your modem and the printer simultaneously. For example, you cannot use
the printer for faxing while you are using your computer dial-up modem to send an email or
access the Internet.
•

Shared voice/fax line with computer dial-up modem and answering machine

•

Shared voice/fax line with computer DSL/ADSL modem and answering machine

Shared voice/fax line with computer dial-up modem and answering machine
There are two different ways to set up the printer with your computer based on the number of
phone ports on your computer. Before you begin, check your computer to see if it has one or two
phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter
(also called a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on
the front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.)

Example of a parallel splitter

212

Additional fax setup

To set up the printer on the same phone line as a computer with two phone ports

Back view of the printer

Telephone wall jack

"IN" phone port on your computer

"OUT" phone port on your computer

Telephone (optional)

Answering machine

Computer with modem

Use the phone cord supplied in the box with the printer to connect to the
1-LINE port.
You might need to connect the supplied phone cord to the adapter
provided for your country/region.

Remove the white plug from the port labeled 2-EXT on the back of the printer.

Unplug your answering machine from the telephone wall jack, and connect it to the port
labeled "OUT" on the back of the computer (the computer dial-up modem).

Set up faxing (parallel phone systems)

213

Appendix C
5.

Turn on the Auto Answer setting.

Set your answering machine to answer after a low number of rings.

Change the Rings to Answer setting on the printer to the maximum number of rings
supported by the product. (The maximum number of rings varies by country/region.)

10. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set,
and then plays your recorded greeting. The printer monitors the call during this time, "listening" for
fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receives
the fax; if there are no fax tones, the printer stops monitoring the line and your answering machine
can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local
service provider or vendor for further assistance.

Shared voice/fax line with computer DSL/ADSL modem and answering machine

1
7
8
3
4

2
5

214

Telephone wall jack

Parallel splitter

DSL/ADSL filter

Phone cord provided with the printer connected to the 1-LINE port on
the back of the printer

Additional fax setup

(continued)
You might need to connect the supplied phone cord to the adapter
provided for your country/region.
5

DSL/ADSL modem

Computer

Answering machine

Telephone (optional)
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the
front and two RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or
a parallel splitter which has two RJ-11 ports on the front and a plug on the back.

To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/office sharing the same phone number with
DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise
when making voice calls.
2.

Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL
filter, then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for
your country/region.
If you do not use the supplied cord to connect from the DSL/ADSL filter to the printer, you
might not be able to fax successfully. This special phone cord is different from the phone
cords you might already have in your home or office.

Connect the DSL/ADSL filter to the splitter.

Unplug the answering machine from the telephone wall jack, and connect it to the port labeled
2-EXT on the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones
from a sending fax machine might be recorded on your answering machine, and you
might not receive faxes with the printer.

5.
6.

Connect the DSL modem to the parallel splitter.
Connect the parallel splitter to the wall jack.

Set your answering machine to answer after a low number of rings.

Change your Rings to Answer setting on the printer to the maximum number of rings
supported by the printer.
NOTE: The maximum number of rings varies by country/region.

Run a fax test.

When the phone rings, your answering machine answers after the number of rings you have set,
and then play your recorded greeting. The printer monitors the call during this time, “listening” for
fax tones. If incoming fax tones are detected, the printer emits fax reception tones and receive the

Set up faxing (parallel phone systems)

215

Appendix C
fax; if there are no fax tones, the printer stops monitoring the line and your answering machine
can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these
instructions to set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local
service provider or vendor for further assistance.

Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up
modem on the same phone line, and subscribe to a voice mail service through your telephone
company, set up the printer as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same
phone number you use for fax calls. You must receive faxes manually; this means you must
be available to respond in person to incoming fax calls. If you want to receive faxes
automatically instead, contact your telephone company to subscribe to a distinctive ring
service, or to obtain a separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both
your modem and the printer simultaneously. For example, you cannot use the printer for faxing if
you are using your computer dial-up modem to send an email or access the Internet.
There are two different ways to set up the printer with your computer based on the number of
phone ports on your computer. Before you begin, check your computer to see if it has one or two
phone ports.
•

If your computer has only one phone port, you need to purchase a parallel splitter (also called
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and
two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel
splitter which has two RJ-11 ports on the front and a plug on the back.)

Example of a parallel splitter

•

If your computer has two phone ports, set up the printer as follows:

Back view of the printer

4
1

2
216

Additional fax setup

Telephone wall jack

Use the phone cord supplied in the box with the printer to connect to
the 1-LINE port
You might need to connect the supplied phone cord to the adapter
provided for your country/region.

Computer with modem

Telephone

To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2.

Connect a phone to the "OUT" port on the back of your computer dial-up modem.

Turn off the Auto Answer setting.

Run a fax test.

You must be available to respond in person to incoming fax calls, or the printer cannot receive
faxes.
If you encounter problems setting up the printer with optional equipment, contact your local
service provider or vendor for further assistance.

Serial-type fax setup
For information on setting up the printer for faxing using a serial-type phone system, see the Fax
Configuration website for your country/region.
Austria

www.hp.com/at/faxconfig

Germany

www.hp.com/de/faxconfig

Switzerland (French)

www.hp.com/ch/fr/faxconfig

Switzerland (German)

www.hp.com/ch/de/faxconfig

United Kingdom

www.hp.com/uk/faxconfig

Finland

www.hp.fi/faxconfig

Denmark

www.hp.dk/faxconfig

Serial-type fax setup

217

Appendix C
(continued)
Sweden

www.hp.se/faxconfig

Norway

www.hp.no/faxconfig

Netherlands

www.hp.nl/faxconfig

Belgium (Dutch)

www.hp.be/nl/faxconfig

Belgium (French)

www.hp.be/fr/faxconfig

Portugal

www.hp.pt/faxconfig

Spain

www.hp.es/faxconfig

France

www.hp.com/fr/faxconfig

Ireland

www.hp.com/ie/faxconfig

Italy

www.hp.com/it/faxconfig

Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up
correctly for faxing. Perform this test after you have completed setting up the printer for faxing.
The test does the following:
•
Tests the fax hardware
•

Verifies the correct type of phone cord is connected to the printer

•
•

Checks that the phone cord is plugged into the correct port
Checks for a dial tone

•

Checks for an active phone line

•
Tests the status of your phone line connection
The printer prints a report with the results of the test. If the test fails, review the report for
information on how to fix the problem and rerun the test.
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or office setup instructions.
2.
3.
4.
5.

218

Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray
before starting the test.
From the printer control panel, touch (right arrow), and then select Setup.
Select Tools, and then select Run Fax Test.
The printer displays the status of the test on the display and prints a report.
Review the report.
•

If the test passes and you are still having problems faxing, check the fax settings listed in
the report to verify the settings are correct. A blank or incorrect fax setting can cause
problems faxing.

•

If the test fails, review the report for more information on how to fix any problems found.

Additional fax setup

Network setup
You can manage network settings for the printer through the printer control panel as described in
the next section. Additional advanced settings are available in the embedded web server,
a configuration and status tool you access from your web browser using an existing network
connection to the printer. For more information, see Embedded web server.
This section contains the following topics:
•

Change basic network settings

•
•

Change advanced network settings
Set up the printer for wireless communication

•

Uninstall and reinstall the HP software

Change basic network settings
The control-panel options enable you to set up and manage a wireless connection and to perform
a variety of network management tasks. This includes viewing the network settings, restoring the
network defaults, turning the wireless radio on and off, and changing the network settings.
This section contains the following topics:
•

View and print network settings

•

Turn the wireless radio on and off

View and print network settings
You can display a summary of the network settings on the printer control panel or the HP software
that came with the printer. You can print a more detailed network configuration page, which lists
all of the important network settings such as the IP address, link speed, DNS, and mDNS. For
more information, see Understand the network configuration page.

Turn the wireless radio on and off
The wireless radio is on by default, as indicated by the blue light on the front of the printer. In
order to stay connected to a wireless network, the radio must stay on. However, if your printer is
connected to a wired network or you have a USB connection, the radio is not used. In this case
you might want to turn the radio off.
(right arrow), touch Setup, and then touch Network.

Touch

Touch Wireless, and then touch On to turn on the radio, or touch Off to turn off the radio.

Change advanced network settings
CAUTION: Network settings are provided for your convenience. However, unless you are an
advanced user, you should not change some of these settings (such as the link speed, IP
settings, default gateway, and firewall settings).
This section contains the following topics:
•
•

Set link speed
View IP settings

•

Change IP settings

•
•

Configure the printer’s firewall settings
Reset network settings

Network setup

219

Appendix D

Set link speed
You can change the speed at which data is transmitted over the network. The default is
Automatic.
1.
2.

Touch (right arrow), touch Setup, and then touch Network.
Touch Advanced Setup, then touch Link Speed.

Touch the number next to the link speed that matches your network hardware.

View IP settings
To view the IP address of the printer:
•

Print the network configuration page. For more information, see Understand the network
configuration page.
-Or-

•

Open the HP software (Windows), double-click Estimated Ink Levels, click the Device
Information tab. The IP address is listed in the Network Information section.

Change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically.
However, if you are an advanced user, you might want to manually change settings such as the IP
address, subnet mask, or the default gateway.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP
address during the installation, your network components cannot connect with the printer.
1.

Touch

Touch Advanced Setup, and then touch IP Settings.

A message appears warning that changing the IP address removes the printer from the
network. Touch OK to continue.

Automatic is selected by default. To change the settings manually, touch Manual, and then
enter the appropriate information for the following settings:

(right arrow), Setup, and then touch Network.

•

IP Address

•

Subnet Mask

•

Default Gateway

•

DNS Address

Enter your changes, and then touch Done.

Configure the printer’s firewall settings
Firewall features provide network-layer security on both IPv4 and IPv6 networks. The firewall
provides simple control of IP addresses that are allowed access.
NOTE: In addition to firewall protection at the network layer, the printer also supports open
secure sockets layer (SSL) standards at the transport layer for secure client-server
applications, such as client-server authentication or HTTPS web browsing.
For firewall operation on the printer, you must configure a firewall policy to apply to specified IP
traffic. Firewall policy pages are accessed through the EWS and displayed by your web browser.
After a policy is configured, it is not activated until you click Apply in the EWS.

Creating and using firewall rules
Firewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on
IP addresses and services.
Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for
those addresses and services.

220

Network setup

This section contains the following topics:
•

Create a firewall rule

•

Change the priority of firewall rules

•

Change firewall options

•

Reset firewall settings

•

Limitations to rules, templates, and services

Create a firewall rule
To create a firewall rule, complete the following steps:
1. Open the embedded web server. For more information, see Embedded web server.
2.

Click the Settings tab, click Firewall Rules.

Click New, and then follow the onscreen instructions.
NOTE: After clicking Apply, the connection to the EWS might be temporarily disrupted for a
short period of time. If the IP address was unchanged, the EWS connection will be enabled
again. However, if the IP address was changed, use the new IP address to open the EWS.

Change the priority of firewall rules
To change the priority in which a firewall rule is used, complete the following steps:
1.

Open the embedded web server. For more information, see Embedded web server.

Click the Settings tab, click Firewall Rules Priority.

Select the priority in which you want the rule to be used from the Rule Precedence list, with
10 having the highest priority and 1 having the lowest priority.

Click Apply.

Change firewall options
To change firewall options for the printer, complete the following steps:
1.

Open the embedded web server. For more information, see Embedded web server.

Click the Settings tab, click Firewall Options.

Change any settings, and then click Apply.
NOTE: After clicking Apply, the connection to the EWS might be temporarily disrupted for a
short period of time. If the IP address was unchanged, the EWS connection will be enabled
again. However, if the IP address was changed, use the new IP address to open the EWS.

Reset firewall settings
To reset the firewall settings to the factory defaults, restore the printer’s network settings. For
more information, see Solve network problems.
Limitations to rules, templates, and services
When creating firewall rules, note the following limitations to rules, templates, and services.
Item

Limit

Maximum number of rules.

10 (one default rule)

Maximum number of Address Templates.

Maximum number of user-defined address
templates.

Maximum number of services you can add to
a user-defined service template.

Change advanced network settings

221

Appendix D
(continued)
Item

Limit

NOTE: The predefined All Services template
is not subject to this limitation and includes all
services supported by the print server.
Maximum number of services you can add to
the policy.

For a given rule, only one address template
and one service template can be added.
Maximum number of service templates in the
policy.

Maximum number of user-defined custom
service templates.

Reset network settings
To reset the administrator password and network settings, touch (right arrow), touch Network,
touch Restore Network Defaults, and then select Yes. A message appears stating that the
network defaults have been restored.
NOTE: Print the network configuration page and verify that the network settings have been
reset. For more information, see Understand the network configuration page.
NOTE: Resetting the printer’s network settings also resets the printer’s firewall settings. For
more information about configuring the printer’s firewall settings, see Configure the printer’s
firewall settings.

Set up the printer for wireless communication
You can set up the printer for wireless communication.
This section contains the following topics:
•

Before you begin

•

Set up the printer on your wireless network

•

Change the connection type

•

Test the wireless connection

•

Guidelines for ensuring wireless network security

•

Guidelines for reducing interference on a wireless network
NOTE: If you encounter problems connecting the printer, see Solve wireless problems.
TIP: For more information about setting up and using the printer wirelessly, visit the HP
Wireless Printing Center (www.hp.com/go/wirelessprinting).

Before you begin
Before you begin setting up the wireless connection, check the following:

222

•

The printer is not connected to the network using a network cable.

•
•

The wireless network is set up and functioning correctly.
The printer and the computers that use the printer are on the same network (subnet).

Network setup

While connecting the printer, you might be prompted to enter the wireless network name (SSID)
and a wireless password:
•

The wireless network name is the name of your wireless network.

•

The wireless password prevents other people from connecting to your wireless network
without your permission. Depending on the level of security required, your wireless network
might use either a WPA key or WEP passphrase.

If you have not changed the network name or the security passkey since setting up your wireless
network, you can sometimes find them on the back or side of the wireless router.
If you cannot find the network name or the security passkey or cannot remember this information,
see the documentation available with your computer or with the wireless router. If you still cannot
find this information, contact your network administrator or the person who set up the wireless
network.
TIP: If you are using a computer running Windows, HP provides a tool called HP Home
Network Diagnostic Utility that can help retrieve this information for some systems. To use this
tool, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then click
Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not
available in all languages.)

Set up the printer on your wireless network
To set up the printer on your wireless network, use one of the following methods:
•
Set up the printer using the HP printer software (Recommended)
•

Set up the printer using the Wireless Setup Wizard

•
•

Set up the printer using WiFi Protected Setup (WPS)
Set up the printer using the embedded web server (EWS)
NOTE: If you have already been using the printer with a different type of connection, such as
a USB connection, follow the instructions in Change the connection type to set up the printer
on your wireless network.

Set up the printer using the HP printer software
In addition to enabling key printer features, you can use the HP printer software that came with
your printer to set up wireless communication.
If you have already been using the printer with a different type of connection, such as a USB
connection, follow the instructions in Change the connection type to set up the printer on your
wireless network.

Set up the printer using the Wireless Setup Wizard
The Wireless Setup Wizard provides an easy way to set up and manage a wireless connection to
your printer from the printer control panel.
1. Set up the printer hardware. See the getting started guide or the setup poster that came with
your printer.
2. On the printer control panel, touch (right arrow), and then touch Network.
3.

Touch Wireless, touch Wireless Setup Wizard, and then touch OK.

Follow the display instructions to complete the setup.
NOTE: If you cannot find the wireless network name (SSID) and wireless password (WPA
passphrase, WEP key), see Before you begin.

Set up the printer using WiFi Protected Setup (WPS)
Wi-Fi Protected Setup (WPS) allows you to quickly set up the printer on your wireless network,
without having to enter the wireless network name (SSID), wireless password (WPA passphrase,
WEP key), or other wireless settings.

Set up the printer for wireless communication

223

Appendix D
NOTE: Only set up wireless using WPS if your wireless network uses WPA data encryption.
If your wireless network uses WEP or is not using any encryption at all, use one of the other
methods provided in this section to set up the printer on your wireless network.
NOTE: To use WPS, make sure your wireless router or wireless access point supports
WPS. Routers that support WPS often have a

(WPS) button or a button labeled "WPS".

You can use one of the following methods to set up the printer using WPS:
•
Push Button Method: Use the
•

(WPS) or WPS button, if available, on your router.

PIN Method: Enter the PIN generated by the printer in the router’s configuration software.

To connect the printer using the Push Button Method
1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
2.

Touch Wi-Fi Protected Setup, and then follow the onscreen instructions.

When prompted, touch Push Button.

On the wireless router or wireless access point, press and hold the WPS button for 3
seconds.
Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking
but remains lit.

To connect the printer using the PIN Method
1. On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
A WPS PIN is printed at the bottom of the page.
2.

Touch Wi-Fi Protected Setup, and then follow the onscreen instructions.

When prompted, touch PIN.
The WPS PIN appears on the display.

Open the configuration utility or software for the wireless router or wireless access point, and
then enter the WPS PIN.
NOTE: For more information about using the configuration utility, see the documentation
provided with the router or wireless access point.
Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking
but remains lit.

Set up the printer using the embedded web server (EWS)
If the printer is connected to a network, you can use the printer’s embedded web server (EWS) to
set up wireless communication.
1.

Open the EWS. For more information, see Embedded web server.

2.
3.

On the Home tab, click Wireless Setup Wizard in the Setup box.
Follow the onscreen instructions.

TIP: You can also set up wireless communication by entering or changing individual wireless
settings. To change these settings, on the Network tab, click Advanced in the Wireless
(802.11) section on the left, change the wireless settings, and then click Apply.

Change the connection type
After you have installed the HP software and connected the printer to your computer or to a
network, you can use the HP software to change the connection type (for example, from a USB
connection to a wireless connection).

224

Network setup

NOTE: If you are changing to a wireless connection, make sure that an Ethernet cable has
not been connected to the printer. Connecting an Ethernet cable turns off the printer's
wireless capabilities.
You might be prompted to temporarily connect a USB cable during the setup process.
To change from an Ethernet connection to a wireless connection
1. On the printer control panel, touch (right arrow), and then touch Network.
2.

Touch Wireless, touch Wireless Setup Wizard, and then touch OK.

Follow the display instructions to complete the setup.
NOTE: If you cannot find the wireless network name (SSID) and wireless password
(WPA passphrase, WEP key), see Before you begin.

To change from a USB connection to a wireless connection
Follow the instructions for your operating system.
Windows
1. On the computer desktop, click Start, select Programs or All Programs, click HP, select
your printer name, and then click Printer Setup & Software.
2.

Click Connect a new printer, and then click Convert a USB connected printer to wireless.

Follow the display instructions to complete the setup.

Mac OS X
1. Open HP Utility. For more information, see HP Utility (Mac OS X).
2.

Click the Applications icon on the HP Utility toolbar.

3. Double-click HP Setup Assistant, and then follow the onscreen instructions.
To change from a wireless connection to a USB or Ethernet connection
To change from a wireless connection to a USB or Ethernet connection, connect the USB or
Ethernet cable to the printer.
NOTE: If you are using a computer with Mac OS X, add the printer to the print queue. Click
System Preferences in the Dock, click Print & Fax in the Hardware section, click +, and
then select the printer.

Test the wireless connection
Print the wireless test page for information about the printer's wireless connection. The wireless
test page provides information about the printer's status, hardware (MAC) address, and IP
address. If the printer is connected to a network, the test page displays details about the network
settings.
To print the wireless test page
1. On the printer control panel, touch
2.

(right arrow), and then touch Network.

Touch Wireless, and then touch Print Wireless Network Test.

Guidelines for ensuring wireless network security
The following information can help you keep your wireless network and wireless printer secure
from unauthorized use.
For more information, visit www.hp.com/go/wirelessprinting.
This section contains the following topics:
•

Overview of security settings

•

Add hardware addresses to a wireless router (MAC filtering)

•

Other wireless security guidelines

Set up the printer for wireless communication

225

Appendix D

Overview of security settings
To help improve the security of the wireless network and prevent unauthorized access, the printer
supports many common types of network authentication, including WEP, WPA, and WPA2.
•

WEP: Provides security by encrypting data sent over radio waves from one wireless device to
another wireless device. Devices on a WEP-enabled network use WEP keys to encode data.
If your network uses WEP, you must know the WEP key(s) it uses.

•

WPA: Increases the level of over-the-air data protection and access control on existing and
future wireless networks. It addresses all known weaknesses of WEP, the original native
security mechanism in the 802.11 standard. WPA uses the Temporal Key Integrity Protocol
(TKIP) for encryption and employs 802.1X authentication with one of the standard Extensible
Authentication Protocol (EAP) types available today.

•

WPA2: Provides enterprise and consumer wireless users with a high level of assurance that
only authorized users can access their wireless networks. WPA2 provides the Advanced
Encryption Standard (AES). AES is defined in counter cipher-block chaining mode (CCM) and
supports the Independent Basic Service Set (IBSS) to enable security between client
workstations operating connected wirelessly without a wireless router (such as a Linksys
wireless router or Apple AirPort Base Station).

Add hardware addresses to a wireless router (MAC filtering)
MAC filtering is a security feature in which a wireless router or wireless access point is configured
with a list of hardware addresses (also called "MAC addresses") of devices that are allowed to
gain access to the network through the router.
If the router filters hardware addresses, then the printer's hardware address must be added to the
router’s list of accepted hardware addresses. If the router does not have the hardware address of
a printer attempting to access the network, the router denies the printer access to the network.
CAUTION: This method is not recommended, however, because your MAC addresses can
easily be read and falsified by unwanted users outside your network.
To add hardware addresses to a wireless router or wireless access point
1. Print the network configuration page, and then locate the printer’s hardware address. For
more information, see Understand the network configuration page.
NOTE: The printer maintains separate hardware addresses for the Ethernet connection
and for wireless connection. Both hardware addresses are listed on the printer’s network
configuration page.
2.

Open the configuration utility for the wireless router or wireless access point, and add the
printer's hardware address to the list of accepted hardware addresses.
NOTE: For more information about using the configuration utility, see the documentation
provided with the router or wireless access point.

Other wireless security guidelines
To keep the wireless network secure, follow these guidelines:
•
•

•

226

Use a wireless password with at least 20 random characters. You can use up to 64
characters in a WPA wireless password.
Avoid any common words or phrases, easy sequences of characters (such as all 1s), and
personally-identifiable information for wireless passwords. Always use random strings
composed of uppercase and lowercase letters, numbers, and if allowed, special characters
such as punctuation.
Change the default wireless password provided by the manufacturer for administrator access
to the access point or wireless router. Some routers let you change the administrator name as
well.

Network setup

•

Turn off administrative access over wireless if possible. If you do this, you need to connect to
the router with a wired Ethernet connection when you want to make configuration changes.

•

Turn off remote administrative access over the Internet on your router, if possible. You can
use Remote Desktop to make an encrypted connection to a computer running behind your
router and make configuration changes from the local computer you are accessing over the
Internet.

•

To avoid accidentally connecting to another party's wireless network, turn off the setting to
automatically connect to non-preferred networks. This is disabled by default in Windows XP.

Guidelines for reducing interference on a wireless network
The following tips will help reduce the chances for interference in a wireless network:
•

Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones, as these objects can
disrupt radio signals.

•

Keep the wireless devices away from large masonry structures and other building structures
as these objects can absorb radio waves and lower signal strength.

•

Position the access point or wireless router in a central location in line of sight with the
wireless devices on the network.

•

Keep all wireless devices on the network within range of one another.

Uninstall and reinstall the HP software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the HP software installation screen, you might need to uninstall and then reinstall the
HP software that came with the printer. Do not simply delete the printer application files from your
computer. Make sure to remove them correctly using the uninstall utility provided when you
installed the HP software.
•

Windows

•

Mac OS X

Windows
To uninstall — method 1
1. Disconnect the printer from your computer. Do not connect it to your computer until after you
have reinstalled the HP software.
2. On the computer desktop, click Start, select Programs or All Programs, click HP, click the
printer name, and then click Uninstall.
3.

Follow the onscreen instructions.

If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work correctly if the files are deleted.
Restart your computer.

5.
6.

To reinstall the HP software, insert the HP software CD into your computer's CD drive, and
follow the onscreen instructions.

Connect the printer when the HP software prompts you to connect it to the computer.

(Power button) to turn the printer on.
Press the
After connecting and turning on the printer, you might have to wait several minutes for all of
the Plug and Play events to complete.
Follow the onscreen instructions.

To uninstall — method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.

Uninstall and reinstall the HP software

227

Appendix D
1.

On the computer desktop, click Start, select Settings, click Control Panel, and then click
Add/Remove Programs.
- Or Click Start, click Control Panel, and then double-click Programs and Features.
Select the printer name, and then click Change/Remove or Uninstall/Change.
Follow the onscreen instructions.

Disconnect the printer from your computer.

Restart your computer.
NOTE: It is important that you disconnect the printer before restarting your computer.
Do not connect the printer to your computer until after you have reinstalled the HP
software.

Insert the HP software CD into your computer's CD drive and then start the Setup program.

Follow the onscreen instructions.

Mac OS X
To uninstall from a Macintosh computer
1. Double-click the HP Uninstaller icon (located in the Hewlett-Packard folder in the
Applications folder at the top level of the hard disk), and then click Continue.

228

When prompted, type the correct administrator’s name and password, and then click OK.

3.
4.

Follow the onscreen instructions.
When the HP Uninstaller finishes, restart your computer.

Network setup

Printer management tools
This section contains the following topics:
•
•

Toolbox (Windows)
HP Utility (Mac OS X)

•

Embedded web server

Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the
system requirements.

Open the Toolbox
1.

From the computer desktop, click the Start tab, select Programs or All Programs, click HP,
click the folder for your printer, and then select the icon with your printer’s name.

Double-click Printer Preferences, and then double-click Maintenance Tasks.

HP Utility (Mac OS X)
HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and
find website support information.
NOTE: The features available in HP Utility vary depending on the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low on ink message, consider having a replacement cartridge available to avoid
possible printing delays. You do not need to replace cartridges until prompted to do so.

Open HP Utility
To open HP Utility
Double-click the HP Utility icon. This icon is located in the Hewlett-Packard folder in the
Applications folder at the top level of the hard disk.

Embedded web server
When the printer is connected to a network, you can use the printer's home page (embedded web
server or EWS) to view status information, change settings, and manage it from your computer.
NOTE: For a list of system requirements for the embedded web server, see Embedded web
server specifications.
To view or change some settings, you might need a password.
You can open and use the embedded web server without being connected to the Internet.
However, some features are not available.
This section contains the following topics:
•

About cookies

•

To open the embedded web server

Printer management tools

229

Appendix E

About cookies
The embedded web server (EWS) places very small text files (cookies) on your hard drive when
you are browsing. These files let the EWS recognize your computer the next time you visit. For
example, if you have configured the EWS language, a cookie helps remember which language
you have selected so that the next time you access the EWS, the pages are displayed in that
language. Though some cookies are cleared at the end of each session (such as the cookie that
stores the selected language), others (such as the cookie that stores customer-specific
preferences) are stored on the computer until you clear them manually.
You can configure your browser to accept all cookies, or you can configure it to alert you every
time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can
also use your browser to remove unwanted cookies.
NOTE: Depending on your printer, if you disable cookies, you also disable one or more of
the following features:
•

Starting where you left the application (especially useful when using setup wizards)

•
•

Remembering the EWS browser language setting
Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete
cookies, see the documentation available with your web browser.

To open the embedded web server
NOTE: The printer must be on a network and must have an IP address. The IP address and
hostname for the printer are listed on the status report. For more information, see Understand
the network configuration page.
In a supported web browser on your computer, type the IP address or hostname assigned to the
printer.
For example, if the IP address is 123.123.123.123, type the following address into the web
browser: http://123.123.123.123.
TIP: After opening the embedded web server, you can bookmark it so that you can return to
it quickly.
TIP: If you are using the Safari web browser in Mac OS X, you can also use the Bonjour
bookmark to open the EWS without typing the IP address. To use the Bonjour bookmark,
open Safari, and then from the Safari menu, click Preferences. On the Bookmarks tab, in
the Bookmarks bar section, select Include Bonjour, and then close the window. Click the
Bonjour bookmark, and then select your networked printer to open the EWS.

230

Printer management tools

How do I?
•

Get started

•
•

Print
Scan

•

Copy

•
•

Fax
HP Digital Solutions

•

Work with ink cartridges

•

Solve a problem

How do I?

231

Errors (Windows)

Fax memory full
If Backup Fax Reception or HP Digital Fax (Fax to PC or Fax to Mac) is enabled and the printer
has a problem (such as a paper jam), the printer saves incoming faxes to memory until the
problem is resolved. However, the printer’s memory might fill up with faxes that have not been
printed yet or transferred to the computer.
To solve this problem, resolve any problems with the printer.
For more information, see Solve fax problems.

Printer disconnected
The computer cannot communicate with the printer because one of the following events has
occurred:
•

The printer has been turned off.

•

The cable connecting the printer, such as a USB cable or a network (Ethernet) cable, has
been disconnected.

•

If the printer is connected to a wireless network, the wireless connection has been broken.

To solve this problem, try the following solutions:
•

Make sure the printer is turned on and that the

•

Make sure the power cord and other cables are working and are firmly connected to the
printer.

•

Make sure the power cord is connected firmly to a functioning, alternating current (AC) power
outlet.

•

If the printer is connected to a network, make sure the network is functioning properly. For
more information, see Solve wired (Ethernet) network problems.

•

If the printer is connected to a wireless network, make sure the wireless network is functioning
properly. For more information, see Solve wireless problems.

(Power button) light is on.

Low on ink
The ink cartridge identified in the message is low on ink.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace cartridges until prompted to do so.
For information about replacing ink cartridges, see Replace the ink cartridges. For information
about ordering ink cartridges, see Order printing supplies online. For information about recycling
used ink supplies, see HP inkjet supplies recycling program.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing. In
addition, some residual ink is left in the cartridge after it is used. For more information see
www.hp.com/go/inkusage.

Printhead problem
The printhead is missing, not detected, incorrectly installed, or incompatible.
If this error occurs at printer setup, try the following solutions.

232

Errors (Windows)

Solution 1: Reinstall the printhead.
For instructions, see Reinstall the printhead
CAUTION: The printheads contain electrical contacts that can be damaged easily.
If the problem persists after you reinstall the printhead, contact HP support. For more information,
see HP support.
If this error occurs after the printer has been used for a period of time, try the following
solutions.
Solution 1: Turn the printer off and on.
Turn off the printer, and then turn it on again.
If the problem persists, contact HP support for service or replacement. For more information, see
HP support.

Cartridge Problem
The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the
wrong slot in the printer.
NOTE: If the cartridge is identified in the message as incompatible, see Order printing
supplies online for information about obtaining cartridges for the printer.
To solve this problem, try the following solutions. Solutions are listed in order, with the most likely
solution first. If the first solution does not solve the problem, continue trying the remaining
solutions until the issue is resolved.
•

Solution 1: Turn the printer off and on.

•

Solution 2: Install the ink cartridges correctly.

•

Solution 3: Clean the electrical contacts.

•

Solution 4: Replace the ink cartridge.

Solution 1: Turn the printer off and on
Turn off the printer, and then turn it on again.
If the problem persists, try the next solution.
Solution 2: Install the ink cartridges correctly
Make sure all of the ink cartridges are properly installed:
1.

Gently pull open the ink cartridge access door.

Remove the ink cartridge by grasping it and pulling it firmly toward you.

Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.

Close the ink cartridge cover and check if the error message has gone away.

If the problem persists, try the next solution.
Solution 3: Clean the electrical contacts
To clean the electrical contacts in the printer
1. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
2.

Clean the electrical contacts in the printer by wiping with the cloth from top to bottom. Use as
many fresh, clean cloths as necessary. Clean until no ink shows on the cloth.

Wipe the area dry with a dry lint-free cloth before proceeding to the next step.

Solution 4: Replace the ink cartridge
Replace the indicated ink cartridge. For more information, see Replace the ink cartridges.
NOTE: If your cartridge is still under warranty, contact HP support for service or
replacement. For more information about ink cartridge warranty, see Ink cartridge warranty
information. If the problem persists after you replace the cartridge, contact HP support. For
more information, see HP support.

Cartridge Problem

233

Appendix G

Paper Mismatch
The paper size or type selected in the printer driver does not match the paper loaded in the
printer. Make sure that the correct paper is loaded in the printer, and then print the document
again. For more information, see Load media.
NOTE: If the paper loaded in the printer is the correct size, change the selected paper size
in the printer driver, and then print the document again.

The cartridge cradle cannot move
Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges).
To clear the obstruction, press
for jams.

(Power button) to turn off the printer, and then check the printer

For more information, see Clear jams.

Paper Jam
Paper has become jammed in the printer.
Before you try to clear the jam, check the following:
•

Make sure that you have loaded paper that meets specifications and is not wrinkled, folded,
or damaged. For more information, see Media specifications.

•

Make sure that the printer is clean. For more information, see Maintain the printer.

•

Make sure that the trays are loaded correctly and are not too full. For more information, see
Load media.

For instructions on clearing jams, as well as more information about how to avoid jams, see Clear
jams.

The printer is out of paper
The default tray is empty.
Load more paper, and then touch OK.
For more information, see Load media.

Printer Offline
The printer is currently offline. While offline, the printer cannot be used.
To change the printer's status, complete the following steps.
1.

Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.

If the printers listed in the dialog box are not being displayed in Details view, click the View
menu, and then click Details.

3.
4.

If the printer is Offline, right-click the printer, and click Use Printer Online.
Try using the printer again.

Printer Paused
The printer is currently paused. While paused, new jobs are added to the queue but are not
printed.

234

Errors (Windows)

To change the printer’s status, complete the following steps.
1.

Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or Click Start, click Control Panel, and then double-click Printers.

If the printers listed in the dialog box are not being displayed in Details view, click the View
menu, and then click Details.

3.
4.

If the printer is paused, right-click the printer, and click Resume Printing.
Try using the printer again.

Document failed to print
The printer could not print the document because a problem occurred in the printing system.
For information about solving printing problems, see Solve printer problems.

Printer failure
There was a problem with the printer. Usually, you can resolve such problems by completing the
following steps:
1.

Press

(Power button) to turn off the printer.

Unplug the power cord, and then plug in the power cord again.

Press

(Power button) to turn on the printer.

If this problem persists, write down the error code provided in the message, and then contact HP
support. For more information about contacting HP support, see HP support.

Door or cover open
Before the printer can print documents, all doors and covers must be closed.
TIP: When completely closed, most doors and covers snap into place.
If the problem persists after you’ve securely closed all doors and covers, contact HP support. For
more information, see HP support.

Previously used ink cartridge installed
The ink cartridge identified in the message was previously used in a different printer.
You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for
an extended period of time, the print quality of your documents might be affected. Also, if you use
ink cartridges that have been used in a different printer, the ink level indicator might be inaccurate
or unavailable.
If the print quality is unsatisfactory, try cleaning the printhead. For more information, see Clean the
printhead.
NOTE: Ink from the cartridges is used in the printing process in a number of different ways,
including in the initialization process, which prepares the printer and cartridges for printing,
and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In
addition, some residual ink is left in the cartridge after it is used. For more information, see
www.hp.com/go/inkusage.
For more information about storing ink cartridges, see Supplies.

Previously used ink cartridge installed

235

Appendix G

Ink cartridges depleted
The cartridges listed in the message must be replaced to resume printing. HP recommends that
you do not remove an ink cartridge until a replacement is ready to install.
For more information, see Replace the ink cartridges.

Ink cartridge failure
The cartridges listed in the message are damaged or have failed.
See Replace the ink cartridges.

Printer supply upgrade
The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on
this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel
Print and then remove the cartridge.

Printer supply upgrade successful
The supply upgrade was successful. The cartridges listed in the message can now be used in the
printer.

Printer supply upgrade problem
The supply upgrade was not successful. The cartridges listed in the message can still be used in
this printer. Replace the Supply Upgrade cartridge. For more information, see Replace the ink
cartridges.

Non-HP ink cartridges installed
HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs
required as a result of using a non-HP supply will not be covered under warranty. If you believe
you purchased Genuine HP ink cartridges, visit HP at www.hp.com/go/anticounterfeit for more
information or to report fraud.

Using Genuine HP Cartridges has its Rewards
HP rewards loyal customers for using genuine HP supplies. Click the button below the message
to view Rewards online. Reward may not be available in all regions.

Counterfeit Cartridge Advisory
The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge
was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To
continue using the cartridge, click Continue.

Used, Refilled or Counterfeit Cartridge Detected
The original HP ink in the cartridge has been depleted. The solution for this problem is to replace
the ink cartridge or click OK to continue using the cartridge. For more information about replacing
the cartridge, see Replace the ink cartridges. HP rewards loyal customers for using genuine HP

236

Errors (Windows)

supplies. Click the button below the message to view Rewards online. Rewards may not be
available in all regions.
WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's
printer warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP
does not guarantee the quality or reliability of non-HP ink. Information about ink levels will not
be available.

Use SETUP cartridges
Use the SETUP cartridges that came with the printer for printer initialization. You must replace the
cartridge with the setup cartridge to clear this message. For more information, see Replace the ink
cartridges.

Do not use SETUP cartridges
New SETUP cartridges cannot be installed after the printer has been initialized. Install regular
replacement cartridges. For more information, see Replace the ink cartridges.

New printhead ink alert
The used cartridges listed in the message might not have enough ink to complete one-time
startup processes.
Solution: Install new cartridges or click Continue to use installed cartridges.
If startup cannot complete with installed cartridges, new cartridges will be needed. For information
on how to install new cartridges, see Replace the ink cartridges.

Use black ink only?
The cartridges listed in the message are very low on ink.
Solutions: To print in color, replace the empty cartridges. For information about how to install new
cartridges, see Replace the ink cartridges.
To temporarily print using Black ink only, click Use Black Only. The printer will replace color with
grayscale. The empty cartridges will need to be replaced soon.
CAUTION: Do not remove the empty cartridge to print in black-ink only mode.

Use color ink only?
The black cartridge is very low on ink.
Solutions: To temporarily replace black with color, click Use Color Only. Black will be simulated.
Text and photo quality will differ from those printed when using all cartridges. The black cartridge
will need to be replaced soon.
CAUTION: Do not remove the empty cartridge to print in color-ink only mode.
To print with black, replace the black ink cartridge. For information about how to install new
cartridges, see Replace the ink cartridges.

Incompatible ink cartridges
The ink cartridge is not compatible with your printer'.
Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For
information about how to install new cartridges, see Replace the ink cartridges.

Incompatible ink cartridges

237

Appendix G

Ink sensor warning
The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the
sensor may have failed. If the sensor has failed, it can no longer sense when your cartridges are
very low on ink. Printing with an empty cartridge will cause air to enter the ink system, which
causes poor print quality. Significant amounts of ink will be used up to recover from this condition,
which will deplete much of the ink supply for all cartridges.
Solution: Click OK to continue printing or replace the cartridge. For information about how to
install new cartridges, see Replace the ink cartridges.

Problem with printer preparation
The printer clock has failed and ink preparation may not be complete. The estimated Ink Level
gauge might be inaccurate.
Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead
cleaning procedure from the toolbox might improve it. For more information about cleaning the
printhead, see Clean the printhead.

Color cartridge very low on ink
The cartridges listed in the message are very low on ink.
Solutions: To print in color, replace the empty cartridges. For information about how to install new
cartridges, see Replace the ink cartridges.
To temporarily print using black ink only, click Cancel Print and then re-send the print job. The
Use black ink only? message appears before the job prints. The empty cartridges will need to be
replaced soon.
CAUTION: Do not remove the empty cartridge to print in black-ink only mode.

Black cartridge very low on ink
The black cartridge is very low on ink.
Solutions: Replace the black ink cartridge. For information about how to install new cartridges, see
Replace the ink cartridges.
To temporarily replace black with color, click Cancel Print and re-send the print job. The Use
color ink only? message appears before the job prints. The black cartridge will need to be
replaced soon.
CAUTION: Do not remove the empty cartridge to print in color-ink only mode.

Automatic document feeder cover open
Close the cover of the Automatic Document Feeder to continue.

Ink sensor failure
The ink sensor has failed and the printer can no longer print.
Contact HP support. For more information, see HP support.

Problem with ink system
Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have
leaks, contact HP. Do not use cartridges that are leaking.

238

Errors (Windows)

If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on
again. If you get this message a second time, contact HP.

Replace the ink cartridge
Replace the indicated ink cartridge. For more information, see Replace the ink cartridges.
NOTE: If your cartridge is still under warranty, contact HP support for service or
replacement. For more information about ink cartridge warranty, see Ink cartridge warranty
information. If the problem persists after you replace the cartridge, contact HP support. For
more information, see HP support.

Replace the ink cartridge

239

Index
Symbols/Numerics
(ADF) automatic document
feeder
clean 34
feeding problems,
troubleshoot 34

A
accessibility 3, 10
accessories
installation 29
printer status report 148
turn on and off in driver 33
warranty 159
acoustic emissions 170
ADF (automatic document
feeder)
capacity 23
load originals 23
ADSL, fax setup with
parallel phone systems 199
after the support period 97
align printhead 150
answer ring pattern
change 77
parallel phone systems 201
answering machine
fax tones recorded 128
set up with fax (parallel
phone systems) 211
set up with fax and
modem 212
automatic document feeder
(ADF)
capacity 23
clean 34
feeding problems,
troubleshoot 34
load originals 23
automatic fax reduction 70

B
backup fax 68
baud rate 79

240

black and white pages
copy 59
fax 61
black dots or streaks,
troubleshoot
copies 111
scan 116
blank pages, troubleshoot
copy 109
print 101
scan 116
blocked fax numbers
set up 70
both sides, print on 44
broadcast faxing
send 66
buttons, control panel 14

C
cameras
insert memory cards 28
cancel
scheduled fax 66
Cancel button 14, 15
capacity
ADF 23
trays 166
cards
sizes supported 165
tray supporting 166
cartridges. See ink cartridges
clean
automatic document
feeder 34
exterior 34
printhead 149
scanner glass 33
clear
fax logs 82
color copy 59
colored text, and OCR 48
computer modem
shared with fax (parallel
phone systems) 204
shared with fax and
answering machine

(parallel phone
systems) 212
shared with fax and voice
line (parallel phone
systems) 207
shared with fax and voice
mail (parallel phone
systems) 216
Configure
firewall 143
confirmation reports, fax 81
connection type
change 224
connectors, locating 13
control panel
buttons 14
lights 14
status icons 15
Copy 16
copy
quality 110
settings 59
specifications 168
troubleshoot 109
copy settings
copy 60
correct port test, fax 118
custom-size paper
Mac OS X 42
print on 41
custom-sized media
sizes supported 166
customer support
electronic 95
cut-off pages, troubleshoot 102

D
dark images, troubleshoot
copies 111
scans 116
default settings
copy 60
diagnostic page 106
dial tone test, failure 121
dial type, setting 78

Index
dial-up modem
shared with fax (parallel
phone systems) 204
shared with fax and
answering machine
(parallel phone
systems) 212
shared with fax and voice
line (parallel phone
systems) 207
shared with fax and voice
mail (parallel phone
systems) 216
digital cameras
insert memory cards 28
distinctive ringing
change 77
parallel phone systems 201
dots or streaks, troubleshoot
copies 111
dots, troubleshoot
scan 116
double-sided printing 44
driver
accessories settings 33
warranty 159
DSL, fax setup with
parallel phone systems 199
duplexer
clear jams 154
installation 29
media sizes supported 164
media types and weights
supported 166
turn on and off in driver 33
duty cycle 162

E
ECM. See error correction
mode
edit
text in OCR program 48
electrical specifications 170
embedded web server
about 229
opening 230
system requirements 163
troubleshoot, cannot be
opened 144
Webscan 48
envelopes
sizes supported 164
tray supporting 166

environmental
specifications 170
environmental sustainability
program 180
error correction mode 66
error messages
unable to activate TWAIN
source 114
error reports, fax 82
EWS. See embedded web
server

F
faded copies 110
faded stripes on copies,
troubleshoot 111
fax
answer mode 76
answering machine and
modem, shared with
(parallel phone
systems) 212
answering machine
troubleshoot 128
answering machine, set up
(parallel phone
systems) 211
auto answer 76
backup fax 68
blocking numbers 70
confirmation reports 81
dial tone test, failed 121
dial type, setting 78
distinctive ringing setup
(parallel phone
systems) 201
distinctive ringing, change
pattern 77
DSL, set up (parallel phone
systems) 199
error correction mode 66
error reports 82
forwarding 69
header 76
Internet Protocol, over 80
ISDN line, set up (parallel
phone systems) 200
line condition test,
failed 122
log, clear 82
log, print 82
manual receive 67

modem and answering
machine, shared with
(parallel phone
systems) 212
modem and voice line,
shared with (parallel
phone systems) 207
modem and voice mail,
shared with (parallel
phone systems) 216
modem, shared with
(parallel phone
systems) 204
monitor dialing 64, 66
paper size 70
parallel phone systems 195
PBX system, set up
(parallel phone
systems) 200
phone cord connection test,
failed 118
phone cord too short 128
phone cord type test,
failed 119
poll to receive 69
print last transaction
details 83
receive 67
receive, troubleshoot 123,
126
redial options 78
reduction 70
reports 81
reprint 68
rings to answer 77
schedule 65
send 61
send, troubleshoot 123,
125, 128
separate line setup (parallel
phone systems) 198
settings, change 76
setup types 196
shared phone line setup
(parallel phone
systems) 202
sound volume 79
specifications 168
speed 79
test failed 117
test setup 218
troubleshoot 116

241

voice mail, set up (parallel
phone systems) 203
wall jack test, failed 118
Fax screen 16
Firewall
configure 143
firewall settings 220
firewalls, troubleshoot 99
FoIP 80
fonts supported 162
forwarding faxes 69

G
glass, scanner
clean 33
load originals 22
locating 12
grainy or white bands on
copies, troubleshoot 111
graphics
incompletely filled on
copies 111
look different from original
scan 115

H
hardware, fax setup test 117
head 149
header, fax 76
Help 16
Hewlett-Packard Company
notices 3
HP software
uninstall from Windows 227
HP Utility (Mac OS X)
opening 229
humidity specifications 170

I
ink cartridge access door,
locating 13
ink cartridges
check ink levels 90
locating 13
ordering online 193
part numbers 148, 193
replace 90
status 148
supported 161
tips 89
warranty 159

242

warranty expiration
dates 148
yields 162
ink level icons 17
ink levels, check 90
installation
accessories 29
duplexer 29
hardware installation
suggestions 145
HP software installation
suggestions 146
tray 2 30
troubleshooting issues 145
Internet Protocol
fax, using 80
IP address
checking for printer 145
IP settings 220
ISDN line, set up with fax
parallel phone systems 200

J
jams
clear 154
media to avoid 21
paper 154, 157
junk fax mode 70

L
language, printer 162
light images, troubleshoot
copies 111
scans 116
lights, control panel 14
line condition test, fax 122
lines
copies, troubleshoot 111
scans, troubleshoot 115,
116
link speed, setting 220
load
photo 26
tray 24, 25
tray 2 31
load cards 26
load custom-size media 27
load envelopes 25
load media 24
locking trays 32
log, fax
print 82

M
Mac OS
custom-size paper 42
Print borderless 43
Print photos 40
print settings 37
turn accessories on and off
in driver 33
Mac OS X
HP Utility 229
maintain
printhead 149
maintenance
align printhead 150
check ink levels 90
clean printhead 149
diagnostic page 106
print quality report 106
printhead 149
replace ink cartridges 90
manual faxing
receive 67
send 63, 64
margins
setting, specifications 167
media
ADF capacity 23
clear jams 154
duplexing 44
HP, order 194
load tray 24
load tray 2 31
locking trays 32
print on custom-size 41
selecting 21
skewed pages 108
specifications 163, 164
supported sizes 164
troubleshoot feeding 107
types and weights
supported 166
memory
reprint faxes 68
save faxes 68
specifications 162
memory cards
insert 28
specifications 171
memory devices
print files 41
troubleshoot 135
missing or incorrect information,
troubleshoot 102

Index
MMC memory card
insert 28
model number 148
modem
shared with fax (parallel
phone systems) 204
shared with fax and
answering machine
(parallel phone
systems) 212
shared with fax and voice
line (parallel phone
systems) 207
shared with fax and voice
mail (parallel phone
systems) 216
monitor dialing 64, 66
multi-feeds, troubleshoot 108

N
networks
advanced settings 219
connector illustration 13
firewall settings 220
firewalls, troubleshoot 99
IP settings 220
link speed 220
operating systems
supported 163
protocols supported 163
settings, change 219
solve problems 146
system requirements 163
view and print settings 219
wireless communication
setup 222
wireless settings 152
noise information 170

O
OCR
edit scanned documents 48
troubleshoot 113
operating environment
specifications 170
operating systems
supported 162
originals
scan 46
output tray
locating 12
media supported 167

P
pages per month (duty
cycle) 162
paper
jams 154, 157
size, set for fax 70
paper-feed problems,
troubleshoot 107
parallel phone systems
answering machine
setup 211
countries/regions with 195
distinctive ringing setup 201
DSL setup 199
ISDN setup 200
modem and answering
machine setup 212
modem and voice mail
setup 216
modem setup 204
modem shared with voice
line setup 207
PBX setup 200
separate line setup 198
setup types 196
shared line setup 202
PBX system, set up with fax
parallel phone systems 200
PCL 3 support 162
phone cord
connected to correct port
test failed 118
correct type test failed 119
extend 128
phone line, answer ring
pattern 77
phone support 95
phone support period
period for support 96
phone, fax from
receive 67
send, 63
photo media
sizes supported 165
Photo screen 16
photos
insert memory cards 28
print from memory
devices 41
troubleshoot memory
devices 136
poll to receive fax 69
ports, specifications 161

power
specifications 170
troubleshoot 99
power input, locating 13
print
diagnostic page 106
double-sided 44
fax logs 82
fax reports 81
faxes 68
last fax details 83
photos from memory
devices 41
print quality report 106
printer status report 148
troubleshoot 98
Print borderless
Mac OS X 43
Windows 43
Print brochures
print 38
Print envelope 39
Print envelopes
Mac OS X 39
Print photos
Mac OS X 40
Windows 40
print quality report 106
print settings
print quality 103
printer control panel
locating 12
network settings 219
scan from 46
send faxes 62
printer driver
accessories settings 33
warranty 159
printer software (Windows)
about 229
opening 229
printer status report
information on 147
print 148
printhead
clean 149
printhead latch, locating 13
printhead, align 150
printheads
ordering online 193
supported 161
printing
slow, troubleshoot 100

243

processor specifications 162
pulse dialing 78

Q
quality, troubleshoot
copy 110
scan 114

R
radio interference
reducing 227
regulatory information 178
radio, turn off 219
rear access panel
clear jams 154
illustration 13
receive faxes
auto answer mode 76
automatically 67
blocking numbers 70
forwarding 69
manually 67
polling 69
rings to answer 77
troubleshoot 123, 126
recycle
print cartridges 180
redial options, setting 78
reduce fax 70
regulatory information 172, 178
regulatory model number 179
replace ink cartridges 90
report
wireless test 225
reports
confirmation, fax 81
diagnostic 106
error, fax 82
fax test failed 117
print quality 106
printhead 149
reprint
faxes from memory 68
right navigation button 14, 15
rings to answer 77

S
save
faxes in memory 68
scan
error messages 114
from printer control panel 46

244

from Webscan 48
OCR 48
quality 114
Scan screen 16
scan specifications 169
slow 112
troubleshoot 112
Scan screen 16
scanner glass
clean 33
load originals 22
locating 12
schedule fax 65
Secure Digital memory card
insert 28
security
wireless
communication 225
send faxes
basic fax 61
manually 63
memory, from 64
monitor dialing 64, 66
schedule 65
troubleshoot 123, 125, 128
send scans
for OCR 48
troubleshoot 112
serial number 148
serial phone systems
countries/regions with 195
setup types 196
settings
copy 59
network 219
speed, fax 79
volume, fax 79
Setup 16
setup
answering machine (parallel
phone systems) 211
answering machine and
modem (parallel phone
systems) 212
computer modem (parallel
phone systems) 204
computer modem and
answering machine
(parallel phone
systems) 212
computer modem and voice
line (parallel phone
systems) 207

computer modem and voice
mail (parallel phone
systems) 216
distinctive ringing 77
distinctive ringing (parallel
phone systems) 201
DSL (parallel phone
systems) 199
fax scenarios 196
fax, with parallel phone
systems 195
ISDN line (parallel phone
systems) 200
PBX system (parallel phone
systems) 200
separate fax line (parallel
phone systems) 198
shared phone line (parallel
phone systems) 202
test fax 218
voice mail (parallel phone
systems) 203
voice mail and computer
modem (parallel phone
systems) 216
shipping environment
specifications 170
size
scans, troubleshoot 116
troubleshoot copy 110
skew, troubleshoot
copy 111
print 108
scan 115
software
accessories settings 33
OCR 48
warranty 159
Webscan 48
sound pressure 170
specifications
acoustic emissions 170
electrical 170
media 163, 164
network protocols 163
operating environment 170
physical 161
processor and memory 162
shipping environment 170
system requirements 162
speed
troubleshoot for
scanner 112

Index
speed dial
send fax 61
status
network configuration
page 152
printer status report 148
status icons 15
storage devices
USB flash drives
supported 171
streaks, troubleshoot
copies 111
scan 116
stripes on scans,
troubleshoot 115
subscriber identification
code 76
supplies
ordering online 193
printer status report 148
yields 162
support 94
system requirements 162

T
technical information
copy specifications 168
fax specifications 168
memory card
specifications 171
scan specifications 169
telephone line, answer ring
pattern 77
telephone wall jack, fax 118
telephone, fax from
receive 67
send 63
temperature specifications 170
tests, fax
dial tone, failed 121
failed 117
fax line condition 122
fax phone cord type test
failed 119
hardware, failed 117
port connection, failed 118
setup 218
telephone wall jack 118
text
cannot be edited after scan,
troubleshoot 113
incompletely filled on
copies 111

missing from scan,
troubleshoot 113
splotchy on copies 111
troubleshoot 102
unclear on copies,
troubleshoot 111
unclear scans 116
tone dialing 78
tray 1
capacity 166
media sizes supported 164
media types and weights
supported 166
tray 2
capacity 166
installation 30
load media 31
media sizes supported 164
media types and weights
supported 166
turn on and off in driver 33
trays
capacities 166
clear jams 154
installation tray 2 30
load media 24
locating 12
locking 32
media sizes supported 164
media types and weights
supported 166
paper guides illustration 12
setting default 32
troubleshoot feeding 107
turn on and off in driver 33
troubleshoot
answering machines 128
blank pages printed 101
copy 109
copy quality 110
cut-off pages, incorrect text
or graphics
placement 102
embedded web server 144
fax 116
fax dial tone test failed 121
fax hardware test failed 117
fax line test failed 122
fax phone cord connection
test failed 118
fax phone cord type test
failed 119
fax tests 117

fax wall jack test, failed 118
firewalls 99
jams, paper 157
media not picked up from
tray 107
memory devices 135
missing or incorrect
information 102
multiple pages are
picked 108
network configuration
page 152
nothing prints 99
paper-feed problems 107
power 99
print 98
printer status report 147
receive faxes 123, 126
scan 112
scan quality 114
send faxes 123, 125, 128
skewed copies 111
skewed pages 108
tips 98
troubleshooting
general network
troubleshooting 136
hardware installation
suggestions 145
HP software installation
suggestions 146
installation issues 145
solve network problems 146
wired network 136
wireless problems 136
TWAIN
unable to activate
source 114
two-sided printing 44

U
uninstall HP software
Windows 227
USB connection
port, locating 12, 13
specifications 161
USB flash drives 171

V
vertical stripes on copies,
troubleshoot 111

245

view
network settings 219
voice mail
set up with fax (parallel
phone systems) 203
set up with fax and
computer modem
(parallel phone
systems) 216
voltage specifications 170
volume
fax sounds 79

W
wall jack test, fax 118
warranty 159
Webscan 48
websites
accessibility information 3,
10
customer support 95
environmental
programs 180
order supplies and
accessories 193
supply yield data sheet 162
white bands or stripes,
troubleshoot
copies 111
scans 115
Windows
borderless 43
print brochures 37
Print photos 40
print settings 36
system requirements 162
turn accessories on and off
in driver 33
uninstall HP software 227
wireless communication
advanced wireless
troubleshooting 137
basic wireless
troubleshooting 137
radio, turn off 219
reducing interference 227
regulatory information 178
security 225
set up 222
wireless connection icons 15
wireless test report
print 225

246

X
xD-Picture memory card
insert 28

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