Hp B1000 Users Manual

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Service Handbook
HP VISUALIZE B1000/C3000 UNIX® Workstations

Manufacturing Part Number: n.a.
Printed in USA May 2001
Edition E0501

Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard assumes no responsibility for the use or reliability of its software on
equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright. All rights
reserved. No part of this document may be photocopied, reproduced or translated to
another language without the prior written consent of Hewlett-Packard Company.

Hewlett-Packard Warranty Statement
HP PRODUCT
HP VISUALIZE Workstations

DURATION OF WARRANTY
one Year

Model B1000/C3000
1. HP warrants HP hardware, accessories and supplies against defects in materials and
workmanship for the period specified above. If HP receives notice of such defects during
the warranty period, HP will, at its option, either repair or replace products which
prove to be defective. Replacement products may be either new or like-new.
2. HP warrants that HP software will not fail to execute its programming instructions, for
the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP
will replace software media which does not execute its programming instructions due to
such defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or error
free. If HP is unable, within a reasonable time, to repair or replace any product to a
condition as warranted, the customer will be entitled to a refund of the purchase price
upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to new in performance or
may have been subject to incidental use.
5. The warranty period begins on the date of delivery or on the date of installation if
installed by HP. If customer schedules installation or causes installation by HP to be
delayed more than 30 days after delivery, warranty begins on the 31st day from
delivery.
6. Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by

HP, (c) unauthorized modification or misuse, (d) operation outside of the published
environmental specifications for the product, or (e) improper site preparation or
maintenance.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE
EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN
OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY
IMPLIED
WARRANTIES
OR
CONDITIONS
OF
MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
8. HP will be liable for damage to tangible property per incident up to the greater of
$300,000 or the actual amount paid for the product that is the subject of the claim, and
for damages for bodily injury or death, to the extent that all such damages are
determined by a court of competent jurisdiction to have been directly caused by a
defective HP product.
9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE CUSTOMER’S SOLE AND EXCLUSIVE
REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR
OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY
AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

Restricted Rights Legend
Use, duplication, or disclosure by the U.S. Government Department of Defense is subject to
restrictions as set forth in paragraph (b)(3)(ii) of the Rights in Technical Data and
Software clause in DFARS 252.227.7013.
© Copyright 2001 Hewlett-Packard Company. All Rights Reserved.
This document contains proprietary information that is protected by copyright. All rights
are reserved. No part of this document may be photocopied, reproduced or translated to
another language without the prior written consent of Hewlett-Packard Company.
UNIX is a registered trademark in the United States and other countries, licensed
exclusively through X/Open Company Limited.
© Copyright 1980, 1984 AT&T, Inc.
© Copyright 1979, 1980, 1983 The Regents of the University of California.
This software and documentation is based in part on the Fourth Berkeley Software
Distribution under license from the Regents of University of California.

Printing History
New editions of this manual incorporate all material updated since the previous edition.
Update packages may be issued between editions and contain replacement and additional
pages to be merged into the manual by the user.
The manual part number and printing date indicate its current edition. The manual part
number changes when extensive technical changes are incorporated. The printing date
changes when a new edition is printed. (Minor corrections and updates which are
incorporated at reprint do not cause the date to change.)

HP Part Number

Printing Date

Non-Applicable

May 2001

Edition
First

Contents

1. Product Information
Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
System Unit Front Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
System LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
System Power Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Storage Device Controls and Features . . . . . . . . . . . . . . . . . . . . . . . . .22
Security Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
System Unit Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Audio Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
USB Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
HP Parallel I/O Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
802.3 Network Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
RS-232 Serial Input/Output Connectors . . . . . . . . . . . . . . . . . . . . . . . .28
SCSI Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
TOC Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Power Cord Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Security Loop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Monitor Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
HP Supported USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
USB Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
USB HP Scroll Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
HP Hub for USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Operating System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Memory Failures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
2. Configuration
Chapter Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Workstation Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
FRU Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Internal Storage Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
CD Drive (Optional) Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Contents

Floppy Disk Drive (Optional) Configuration . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
I/O Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Monitor-Type Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

42
43
45
46

3. Troubleshooting
Flow Diagrams for Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Identifying LCD-Indicated Conditions . . . . . . . . . . . . . . . . . . . . . . . . . .
LCD Fan Failures and Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dealing with a Boot Failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Searching for Bootable Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stable Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Boot Command Notations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Supported Boot Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ISL Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selftest Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chassis Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Memory Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Running System Verification Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Running ODE-Based Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49
54
55
57
58
58
59
59
59
60
61
83
84
86

4. Field Replaceable Units
Exchange and Non-exchange Part Numbers . . . . . . . . . . . . . . . . . . . . . 93
FRUs Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
FRU Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
System Unit Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
System Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
I/O Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
System Unit Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Removable Media Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Contents

DIMM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
System Unit LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
The System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
5. Diagrams
System Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153
6. Boot Console Handler
Boot Console Handler Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Accessing the Boot Console Handler . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Boot Console Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159
Booting The Workstation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
Searching for Bootable Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Resetting the Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Displaying and Setting Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168
Displaying and Setting the Monitor Type . . . . . . . . . . . . . . . . . . . . . . .170
The Monitor Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170
Displaying the Current Monitor Configuration . . . . . . . . . . . . . . . . .171
Setting the Monitor Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172
Setting the Monitor Type at Power On . . . . . . . . . . . . . . . . . . . . . . . .173
Troubleshooting Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Displaying the Current Memory Configuration. . . . . . . . . . . . . . . . . . .175
Memory Information Sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
Displaying the Status of the I/O slots. . . . . . . . . . . . . . . . . . . . . . . . . . .177
Setting the Auto Boot and Auto Search Flags . . . . . . . . . . . . . . . . . . . .178
Displaying and Setting the Security Mode. . . . . . . . . . . . . . . . . . . . . . .179
Displaying and Setting Fastboot Mode. . . . . . . . . . . . . . . . . . . . . . . . . .180
Displaying and Setting the LAN Station Address . . . . . . . . . . . . . . . . .181
Displaying System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Displaying PIM Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Contents

Stable Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ISL Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Invoking ISL from the Boot Console Handler . . . . . . . . . . . . . . . . . .
ISL User Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Obtaining and Updating System Firmware . . . . . . . . . . . . . . . . . . . . .
To install the firmware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Firmware Update Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

184
185
185
185
187
187
188

A. Product Specifications
Regulatory and Safety Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Emissions Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Special Video Configuration Statement. . . . . . . . . . . . . . . . . . . . . . .
Emissions Regulations Compliance . . . . . . . . . . . . . . . . . . . . . . . . . .
Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Laser Safety Statement (U.S.A.) . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrostatic Discharge (ESD) Precautions . . . . . . . . . . . . . . . . . . . .
Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DC Magnetic Field Interference. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electromagnetic Compatibility (EMC). . . . . . . . . . . . . . . . . . . . . . . .
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Humidity (Non-condensing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leakage Current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Shock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Input Power
........................................
Line Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

192
194
194
195
196
196
196
196
197
198
198
198
198
198
198
198
198
198
199
200
200
200

Contents

B. SCSI Connections
SCSI Bus Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
SCSI Restrictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204
Terminators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206
Number of Devices Per SCSI Bus . . . . . . . . . . . . . . . . . . . . . . . . . . . .206
Considerations for Selecting SCSI Devices. . . . . . . . . . . . . . . . . . . . .206
SCSI Bus Length Constraints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Ultra Narrow Single-Ended SCSI Bus Length. . . . . . . . . . . . . . . . . .208
Ultra2 Wide Low-Voltage Differential SCSI Bus Length. . . . . . . . . .208
Assigning SCSI Device IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210
Assigning Ultra Narrow Single-Ended SCSI Device IDs. . . . . . . . . .211
Assigning Ultra2 Wide Low-Voltage Differential SCSI Device IDs .211
Connecting to the SCSI Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212
System SCSI Port Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212
C. Related Documentation
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
Installation Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
Service Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
Reference Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
Glossary

Contents

Figures

Figure 1-1.. System Unit Front Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 1-2.. LCD Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Figure 1-3.. CD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 1-4.. Floppy Drive Controls and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Figure 1-5.. System Unit Rear Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Figure 1-6.. Audio Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Figure 1-7.. Security Loop Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 2-1.. Hard Drive, 9Gbyte/18Gbyte Ultra2 Low Voltage Differential . . . . . . . . . . . 39
Figure 2-2.. 9Gbyte, 7200 RPM, Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 2-3.. CD Drive Jumper Setting (Rear View). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 2-4.. Memory Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 2-5.. PCI Card Slot Numbering and Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 3-1.. Power On LCD, Troubleshooting Flow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Figure 3-2.. Console Troubleshooting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Figure 3-3.. Bootable Device Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Figure 3-4.. Troubleshooting HP-UX Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Figure 3-5.. Fan Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Figure 4-1.. B1000/C3000 Workstation Main Components. . . . . . . . . . . . . . . . . . . . . . . . . 89
Figure 4-2.. CD Drive Bracket Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Figure 4-3.. Floppy Drive Bracket Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Figure 4-4.. Hard Disk Drive Bracket Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Figure 4-5.. Opening the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Figure 4-6.. Opening the Left Side Panel of the System Unit. . . . . . . . . . . . . . . . . . . . . . 100
Figure 4-7.. Unscrewing the Power Supply Captive Screws . . . . . . . . . . . . . . . . . . . . . . . 102
Figure 4-8.. Propping Up the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Figure 4-9.. Disconnecting the Power Supply Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Figure 4-10.. Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Figure 4-11.. PCI Card Slot Numbering and Capabilities . . . . . . . . . . . . . . . . . . . . . . . . 106
Figure 4-12.. I/O Slot Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Figure 4-13.. Removing the I/O Card Retainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Figure 4-14.. Removing the I/O Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Figure 4-15.. Fan Cooling Areas for the System Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Figure 4-16.. Removing the Fan from the Hard Disk Drive Chassis . . . . . . . . . . . . . . . . 111
Figure 4-17.. Removing the Fan Rivets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Figure 4-18.. Removing CPU Area Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Figure 4-19.. Removing the System Unit Air Divider . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Figure 4-20.. Removing the Fan and Speaker from the I/O Area . . . . . . . . . . . . . . . . . . . 115
Figure 4-21.. Removing the Fan and Speaker from the Bracket . . . . . . . . . . . . . . . . . . . 115
Figure 4-22.. Removing the CD Drive Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Figures

Figure 4-23.. Front of System Unit with the Front Panel Removed . . . . . . . . . . . . . . . . .118
Figure 4-24.. Removing the CD Drive Bracket and Blank. . . . . . . . . . . . . . . . . . . . . . . . .119
Figure 4-25.. Installing the CD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Figure 4-26.. Tightening the Bracket Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
Figure 4-27.. Plugging in the ATAPI and Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . .121
Figure 4-28.. Replacing the Rear EMI CD Drive Cover . . . . . . . . . . . . . . . . . . . . . . . . . . .121
Figure 4-29.. Removing the CD Drive’s Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
Figure 4-30.. Front of the System Unit with the Front Panel Removed . . . . . . . . . . . . . .122
Figure 4-31.. Removing the CD Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Figure 4-32.. Installing the CD Drive Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Figure 4-33.. Tightening the Bracket Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124
Figure 4-34.. Replacing the CD Drive Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
Figure 4-35.. Removing the Floppy Disk’s Rear Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Figure 4-36.. Front of Workstation with the Front Panel Removed . . . . . . . . . . . . . . . . .126
Figure 4-37.. Removing the Floppy Disk Bracket and Blank . . . . . . . . . . . . . . . . . . . . . .127
Figure 4-38.. Installing the Floppy Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Figure 4-39.. Tightening the Bracket Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Figure 4-40.. Plugging in the Data and Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Figure 4-41.. Replacing the Rear Floppy Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Figure 4-42.. Removing the Floppy Disk’s Rear Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . .130
Figure 4-43.. Front of Workstation with the Front Panel Removed . . . . . . . . . . . . . . . . .130
Figure 4-44.. Removing the Floppy Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Figure 4-45.. Installing the Floppy Disk Blank and Bracket. . . . . . . . . . . . . . . . . . . . . . .132
Figure 4-46.. Tightening the Bracket Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132
Figure 4-47.. Replacing the Rear Floppy Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Figure 4-48.. The Hard Drive Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Figure 4-49.. Removing the Hard Drive Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Figure 4-50.. Inserting the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Figure 4-51.. The Hard Drive Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Figure 4-52.. Removing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Figure 4-53.. Removing the Hard Disk Drive from the Bracket . . . . . . . . . . . . . . . . . . . .139
Figure 4-54.. Replacing the Hard Disk Drive Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . .140
Figure 4-55.. Propping Up the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Figure 4-56.. DIMM Card Slot Numbers and Loading Sequence . . . . . . . . . . . . . . . . . . .142
Figure 4-57.. Installing Memory Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143
Figure 4-58.. Propping Up the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Figure 4-59.. Removing Memory Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Figure 4-60.. Removing the System Unit LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Figure 4-61.. Removing the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Figures

Figure 4-62.. Installing the System Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 5-1.. Power Distribution Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 5-2.. System Unit Functional Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure A-1.. VCCI Class B ITE (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure A-2.. RRL Class A EMI (Korea) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure A-3.. EMI Class A (Taiwan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure B-1.. SCSI Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

149
152
153
195
195
195
212

Figures

Tables

Table 1-1.. CD Drive Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Table 1-2.. Floppy Drive Controls and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Table 1-3.. Audio Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Table 1-4.. Serial I/O Pins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Table 2-1.. Default Device IDs TABLE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Table 3-1.. Fan Numbers and Corresponding Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Table 3-2.. Chassis Codes for B1000/C3000 Workstations . . . . . . . . . . . . . . . . . . . . . . . . . 61
Table 4-1.. Exchange Parts FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Table 4-2.. Non-exchange Parts FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Table 6-1.. System Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Table 6-2.. Mnemonic Style Notation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Table B-1.. SCSI Bus Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Table B-2.. Ultra Narrow Single-Ended SCSI Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Table B-3.. Ultra2 Wide Low-Voltage Differential SCSI Cables. . . . . . . . . . . . . . . . . . . . 205

Tables

1 Product Information
This chapter introduces the HP VISUALIZE B1000/C3000 workstations, including their
controls and indicators. This information is provided to help familiarize you with the main
features and components of these workstations.

Product Information

Included in this chapter are the following topics:
• Product description
• System unit front panel controls
• System unit rear panel connectors
• Monitor information
• Keyboard and Mouse information
• Operating System Overview

Chapter 1

Product Information
Product Description

Product Description
The HP VISUALIZE B1000 and C3000 workstations contain the following key features:
• Processor:
— One 300MHz PA8500 processor in the B1000 or one 400MHz PA8500 processor in
the C3000
— One 750MHz PA8700 processor in the C3700
— The PA8500 processor has a 0.5MByte instruction cache and a 1.0MByte data cache
— The PA8700 processor has a 0.75MByte instruction cache and a 1.5MByte data cache
• Operating System:
The B1000/C3000 requires the HP-UX 10.20 and Workstation Additional Core
Enhancements (ACE) for HP-UX 10.20 (June, 1999) and the C3700 requires the HP-UX
11.0 and Workstation Additional Core Enhancements (ACE) for HP-UX 11.0
(November, 1999) or HP-UX 11i operating system and the Hardware Enablement
Bundle (HWE) for HP-UX 11i (June, 2001).
• User Interface:
HP CDE graphical user interface
• Compatibility: Source and binary code compatible with the Series 700 product family
• Monitors:
— 19-inch, 1280×1024 and 1600×1200 color, 75Hz
— 21-inch 1280×1024 (stereo capability) and 1600×1200 color, 75Hz
• Optional Graphics:
HP VISUALIZE-EG and VISUALIZE fx2 Pro (for B1000)
HP VISUALIZE-EG, VISUALIZE fx2 Pro and VISUALIZE fx4 Pro (for C3000)
• Main Memory:
— 128MByte and 256MByte DIMMs for B1000 and C3000 workstations
— Eight memory slots available per each B1000 and C3000 workstations
— Minimum of 128MBytes and a maximum of 2GBytes of memory (B1000 and C3000)
• Internal Storage Devices:
– Wide Ultra2 Low-Voltage Differential SCSI – up to two:
9.0 GB Hard Disk Drive
18.0 GB Hard Disk Drive
– Removable Media (one of each maximum)
CD-ROM Drive

Chapter 1

Product Information
Product Description

Floppy Disk Drive
• Standard Network:
– RJ45, Twisted Pair 10 BaseT/100 BaseT
• Standard I/O Ports:
— Ultra2 Wide Low-Voltage Differential (LVD) SCSI, one
— Ultra Narrow Single-Ended (NSE) SCSI, one
— Parallel port (IEEE 1284), one
— Universal Serial Bus (USB) ports, two
— Serial Interface ports (RS-232C), two
— Audio ports (Line-in, Line-out, headset, and microphone-in)
• Optional I/O:
Six PCI slots are available for the B1000/C3000 workstations.
– 1 PCI 4X:64 bit, 66 MHz, primary graphics (full size, 3.3V)
– 2 PCI 1X:32 bit, 33 MHz, (half size, 5V)
– 3 PCI 2X:64 bit, 33 MHz, (full size, 5V)
• Keyboard:
– Universal Serial Bus (USB) keyboard, one
• Mouse:
– Universal Serial Bus (USB) mouse, one

Chapter 1

Product Information
System Unit Front Panel Controls

System Unit Front Panel Controls
Figure 1-1 shows the location of the system unit front panel controls.
Figure 1-1. System Unit Front Panel Controls
System
LCD Display

System
Power Switch

Storage
Devices

Security
Lock

System LCD
The Liquid Crystal Display (LCD) is located on the left side of the front panel. The LCD
displays 2-lines of information, with up to 16-characters per line. It displays messages
about the state of the system, including error codes. Figure 1-2. on page 22, describes the
symbols representing the different system activities. For information about error codes,
refer to Chapter 3 , “Troubleshooting,” on page 47.

Chapter 1

Product Information
System Unit Front Panel Controls

Figure 1-2. LCD Symbols

System Power Switch
Use the Power switch to power the system unit on and off. When you use the soft power
down procedure, the B1000/C3000 workstations’ hardware is designed to produce the
proper diagnostic and self test messages, and broadcasts a warning message to remote
terminals that it is about to shutdown. The operating system executes an automatic
shutdown -q command. Turning the power switch back on again automatically boots up
the HP-UX 10.20 or later operating system if the system has been configured to auto
boot. For information on setting auto boot, refer to the section “Setting the Auto Boot
and Auto Search Flags” on page 178.

Storage Device Controls and Features
This workstation allows either or both of the following internal storage devices: CD drive
or floppy disk drive. The following sections describe the controls and features of these
devices.
NOTE

You cannot have two internal storage devices of the same type. For example,
you cannot have two floppy disk drives, and you cannot have two CDROMs.

Figure 1-3. shows the operating controls and features of the CD drive, and Table 1-1.
describes those controls and features.

Chapter 1

Product Information
System Unit Front Panel Controls

Figure 1-3. CD Drive
Disk Tray

Busy Indicator

Emergency
Eject

Eject Button

Table 1-1. CD Drive Controls
Control/Feature

Purpose

Eject Button

Press to open the Disc Tray and insert or remove a disc. When
the drive is in use, press the eject button for more than one
second to open the Disc Tray. Press to close the tray.

Emergency Eject

If the workstation does no have power, you can insert the end
of a paper clip into this small hole to open the Disc Tray.

Disk Tray

The Disk Tray holds the CD. This style of CD drive does not
use a disk caddy.

Busy Indicator

Lights during a data access operation and blinks during a
data transfer. The indicator blinks initially and then stays lit
when there is one of the following.
• A defective disc
• A disc insertion error (for example, an upside down disc)
• No disc present

NOTE

Chapter 1

The audio features of the CD drive are supported through applications only.
One such application is xmcd. The xmcd utility is not a part of HP-UX, you
will need to download it off the web using your web browser and this URL:
http://metalab.unc.edu/tkan/xmcd

Product Information
System Unit Front Panel Controls

The optional floppy disk drive (Product Number A5009A) is a 3.5-inch form factor device
with a PC/AT interface. It connects to the workstation via a 34-pin PC/AT ribbon cable and
a 4-pin power cable. The floppy disk drive has up to 1.44 MByte capacity depending on the
media and format used.
Figure 1-4. shows the operating controls and features of the floppy drive, and Table 1-2.
describes those controls and features.
Figure 1-4. Floppy Drive Controls and Features

Busy Indicator

Eject Button

Table 1-2. Floppy Drive Controls and Features
Control/Feature

Purpose

Floppy Drive Eject Button

Push the eject button to remove floppy
diskettes from the drive.

Floppy Drive Activity
LED

The floppy drive LED flashes to
indicate the drive is in use.

Security Lock
Access to the mass storage devices is controlled by a security lock on the front panel.
Locking the workstation front panel minimizes potential unauthorized user access.
To prevent access to internal components requires the use of the security loop on the rear
panel of the workstation. See “Unit Rear Panel Controls”.

Chapter 1

Product Information
System Unit Rear Panel Connectors

System Unit Rear Panel Connectors
This section describes the following connectors on the system unit’s rear panel:
• Two serial ports (RS-232)
• Two Universal Serial Bus ports (USB)
• LAN connector, 10 BaseT/100 BaseT
• HP parallel IEEE 1284 (printer) connector
• Audio connectors (PCI based, line in, line out, headset, and microphone in)
• Ultra2 Wide LVD (Low Voltage Differential) SCSI
• Ultra Narrow Single-Ended (NSE) SCSI
• TOC (transfer of control) button
• AC power cord connector
• Security loop
NOTE

To maintain FCC/EMI compliance, verify that all cables are fully seated and
properly fastened.

Figure 1-5. System Unit Rear Panel Connectors

Security Loop
Serial Ports (2)
TOC Button

USB Ports (2)
LAN Port
Parallel Port

Audio Connectors:
Line In
Line Out
Microphone
Headphones
Ultra2 Wide LVD SCSI

AC Power Cord
Connector

Ultra Narrow Single-Ended (NSE) SCSI

Chapter 1

Product Information
System Unit Rear Panel Connectors

Audio Connectors
The Model B1000 and C3000 workstations have audio-input and -output capabilities
through external input and output connectors on the rear panel and through an internal
speaker. The sound is 16-bit, 44 kHz (CD-quality).
The rear panel contains the Audio IN (Stereo line-in) and Microphone (Mic-in), and Audio
OUT (Stereo line-out) and Headphones (headphone-out) connectors. This workstation also
has a mono internal speaker.
The audio connectors are standard stereo audio mini-jacks (see Figure 1-6).
NOTE

Hewlett-Packard recommends using gold-plated plugs available through
audio retailers for best quality recording and playback through the external
connectors.

Figure 1-6. Audio Connectors

Audio IN

Audio OUT

Microphone IN

Headset

Table 1-3. summarizes the audio electrical specifications for the Model B1000/C3000
workstations.

Chapter 1

Product Information
System Unit Rear Panel Connectors

Table 1-3. Audio Electrical Specifications
Frequency Response

25 to 20KHz

Input Sensitivity/Impedance
Line in

2.0V pk/47kohm

Microphone in

22mVpk/1kohm

Max Output Level/Impedance
Line Out

2.8Vpp/47kohm

Headphone

2.75Vpp/50ohm

Speaker (internal)

5.88Vpp/48ohm

Output Impedance
Line Out

619ohm

Headphone

118ohm

USB Connectors
The USB connectors located on the rear panel of the workstation provide an interface for
the keyboard and mouse to the system. These USB connectors support only the HP
keyboard, scroll mouse and hub. The keyboard and mouse may be plugged into the rear of
the workstation or plugged into the USB hub. No other USB configuration is currently
supported. Consult the documentation that accompanies each input device for specific
information concerning its use.
For more information on the Universal Serial Bus, refer to the following URL:
http://www.usb.org
CAUTION

Usage of devices other than USB specification may result in unpredictable
functionality and inferior performance of the B1000/C3000 workstations.

NOTE

The USB clip on the rear of the chassis provides strain relief for the USB
cables.

HP Parallel I/O Connector
The 25-pin HP Parallel I/O interface uses IEEE 1284 I/O interface protocols to support
peripheral devices such as printers and plotters. Consult the documentation that
accompanies each peripheral device for specific information concerning its use.

802.3 Network Connectors
The B1000/C3000 workstations have a built-in Twisted Pair (TP) connector for the 802.3
(ETHERNET) or 10BaseT/100BaseT network. Connections to ThinLAN networks require

Chapter 1

Product Information
System Unit Rear Panel Connectors

an external transceiver. The workstation automatically selects the correct network setting.

RS-232 Serial Input/Output Connectors
There are a variety of peripheral devices that can attach to the RS-232 Serial
Input/Output (SIO) ports on this workstation. Refer to the label on the rear of the
workstation to locate serial port 1 and serial port 2. Peripheral devices include printers,
plotters, modems, and scanners. Consult the documentation that accompanies each
peripheral device for specific information concerning its use.
The SIO ports are programmable, allowing functions such as bit rate, character length,
parity, and stop bits to be set using the System Administration Manager (SAM) or by
selecting a system special device file with the functions already programmed. The SIO
Ports are used as interfaces for serial asynchronous devices to the CPU.
Table 1-4. shows the SIO connector pin listings. The serial connectors are 9-pin D-sub
connectors. Signal names are those specified in the EIA RS-232 standard.
Table 1-4. Serial I/O Pins
Pin No.

Signal

Description

DCD

Data Carrier Detect

RXD

Receive Data

TXD

Transmit Data

DTR

Data Terminal Ready

GND

Ground

DSR

Data Set Ready

RTS

Request To Send

CTS

Clear To Send

Ring Indicator

SCSI Connectors
The B1000/C3000 workstations have built in SCSI connectors for Ultra2 Wide
Low-Voltage Differential (LVD) SCSI and Ultra Narrow Single-Ended (NSE) SCSI. Use
the SCSI connectors to connect external SCSI devices such as DDS-format tape drives and
CD-ROM drives. Consult the documentation that accompanies each SCSI device for
specific information concerning its use. Refer to Appendix B, SCSI Connections, for
information about connecting SCSI devices to your workstation.
NOTE

There must ALWAYS be a terminator at both ends of a SCSI bus. This means
one internal terminator and one external terminator.

Chapter 1

Product Information
System Unit Rear Panel Connectors

TOC Button
The TOC (transfer of control) button interrupts the system and transfers control from the
default device to an auxiliary device. A transfer of control saves the state of the processor
in Processor Internal Memory (PIM) and begins execution of recovery software at a
nonzero location specified by a special location in Page Zero called MEM_TOC. The TOC
code is protected by a checksum.

Power Cord Connector
Plug the workstation’s power cord into the power cord connector to provide AC power to
the system.

Security Loop
The security loop provides a means of locking the left side panel with a padlock or other
locking device to prevent unauthorized access. To operate the security loop:
1. Inspect left side panel for proper seating in the mainframe chassis.
2. Push in the retractable pin on the spring loaded square fastener.
3. Insert the locking device through the top and bottom holes of the square fastener.
4. Inspect after locking device is in place to assure that the retractable pin is captured in
the side panel insert hole.
The internal components of the workstation is now secured. See Figure 1-7. on page 30.
NOTE

Chapter 1

A locking device is not supplied with the workstation; the customer must
supply a lock to use with the security loop.

Product Information
System Unit Rear Panel Connectors

Figure 1-7. Security Loop Operation

Security Loop Pin Pushed
In Place By The Padlock

Security Loop Pin
Hole

Security Loop Pin
and Spring

Chapter 1

Product Information
Monitor Information

Monitor Information
The B1000/C3000 workstations support the following monitors:
• 19-inch, 1280×1024 color monitor (A4575A)
• 19-inch, 1600×1200 color monitor (A4575A)
• 21-inch, 1280×1024 color monitor (A4576A)
• 21-inch, 1600×1200 color monitor (A4576A)

For information on the A4575A monitors, see:
• HP A4575A Color Monitor CE Handbook (A4575-90099)
The A4575A is a 19" high-range resolution, multi-mode color monitor for use on
workstations and X-terminals. The 19" refers to the tube size. This monitor only has an 18"
visible display. This monitor can be used in the Northern and Southern hemispheres. The
A4575A and A4576A are substitutes for the A4331A/D and the A4332A. It is a full
multi-sync/multi-frequency multi-mode product capable of running in VGA mode with
resolutions ranging from 640 480× up to a maximum resolution of 1600×1200 (75Hz).
For information on the A4576A monitor, see:
• HP A4576A Color Monitor CE Handbook (A4576-90039)
The A4576A is a 21" high-range resolution, multi-mode color monitor for use on
workstations. The 21" refers to the tube size. This monitor only has an 20" visible display.
This monitor can be used in the Northern hemisphere. It is a full
multi-sync/multi-frequency multi-mode product capable of running in VGA mode with
resolutions ranging from 640×480 up to a maximum resolution of 1600×1200 (75Hz).
NOTE

Note that the word “multi-sync” is used as a common word to refer to
“multi-frequency” and/or “multi-mode.” Care should be taken when using
“multi-sync” because “MultiSync (TM)” is a registered trademark of NEC.

NOTE

The connection to earlier HP monitors with 15-pin mini-DSub cables can be
made using the A4168A adapter cable shipped with the system miscellaneous
kit.

Chapter 1

Product Information
HP Supported USB Devices

HP Supported USB Devices
USB Keyboard
The HP VISUALIZE B1000/C3000 workstations support USB keyboards. The keyboard
shipped with the workstation provides a localized PC-104, PC-105 or HP-JIS-106
compatible input device for USB-equipped PA-RISC workstations and other
USB-compatible computers that support the HP-UX operating system. The keyboard
includes a captive cable terminated in a USB Style A connector.
The USB keyboard is designed specifically for use with HP workstations. All keyboard
models with the exception of the JIS-106 layout may also be compatible with conventional
personal computers.
Some applications may expect to use keycodes generated by keys existing on other types of
keyboards. Consult the documentation that accompanies each input device for specific
information concerning its use.

NOTE

HIL and PS/2 devices are not supported by the B1000/C3000 workstations.

USB HP Scroll Mouse
The HP scroll mouse (USB) has a left and right button that function the same as most
mice. However, it also has a scroll wheel located between the two buttons that allows for
vertical scrolling in a window. Note that vertical scrolling will only occur if you are in a
window’s vertical scroll bar. This scroll wheel also functions as a middle button when you
press down on it. Essentially, the HP scroll mouse is a three-button mouse.
For general information on the various cursor shapes associated with different areas of HP
CDE while using a mouse, see the Using Your HP Workstation document.

HP Hub for USB Devices
The HP USB hub (part number D6804) provides the ability to connect more than one USB
device to the workstation, as well as the ability to extend your USB device’s cable length.
As an example, you may desire to locate the workstation’s keyboard and mouse at a
greater distance from your workstation. To accomplish this, connect the HP USB hub to
one of the USB connectors on the rear of the system. The keyboard and mouse are then
plugged into the USB hub. This is the only acceptable USB hub configuration currently
supported by Hewlett-Packard.

Chapter 1

Product Information
Operating System Overview

Operating System Overview
The B1000/C3000 workstation uses the HP-UX operating system, version 10.20 and the
Workstation Additional Core Enhancements for HP-UX 10.20 (June, 1999). The B3700
workstation uses the HP-UX 11.0 and Workstation Additional Core Enhancements (ACE)
for HP-UX 11.0 (November, 1999) or HP-UX 11i operating system and the Hardware
Enablement Bundle (HWE) for HP-UX 11i (June, 2001). To verify which version of the
operating system you are running, use the following command in a terminal window:
system name:$ swlist -l bundle Enter
If you’re running HP-UX 11.0, the result from this command will be similar to this:
# Bundle (s):
B3929BA

B.11.00

B5357AA

B.11.00.02

B5357AAA

HP OnLineJFS (Advanced VxFS)
MPWeb2.0 s700 reference bundle

B.11.00.02

HP MPower//Web for Series 700 - English

B6268AA

B.11.00.03

Graphics and Technical Computing Software

B8342AA

B.11.00.03

Netscape Communicator 4.72

HPUXEng64RT B.11.00.01
QPK1100

English HP-UX 64-bit Runtime Environment

B.11.00.49.01 Quality Pack for HP-UX 11.00 (June 2000)

UXCoreMedia B.11.00.01
XSWGR1100

HP-UX Media Kit (Reference Only. See Description)

B.11.00.49.3 HP-UX General Release Patches, June 2000

Instant Ignition systems (systems with preloaded software) have X-Windows,
Hewlett-Packard’s graphical user interface, and HP CDE installed and configured.
If the Instant Ignition system does not have the kernel preconfigured with all of the device
drivers, you need to refer to the manual Managing Systems and Workgroups to configure
your kernel.
For problems or questions with Instant Ignition, refer to Using Your HP Workstation for
more information.
Note that both of the documents mentioned in the previous paragraphs can be found at the
following Uniform Resource Locator (URL):
http://www.docs.hp.com/

Chapter 1

Product Information
Memory

Memory
The main memory for an HP VISUALIZE B1000/C3000 workstation can vary from a
minimum of 128 MBytes to a maximum of 2 GBytes. The workstation has eight memory
card slots. Currently the B1000/C3000 workstations support only 128 MByte and 256
MByte memory DIMM cards in these slots.
To install DIMM cards in the B1000/C3000 workstation reference “Installing Additional
Memory” on page 141 in this Service Handbook.
CAUTION

If memory is installed improperly or it is defective the B1000/C3000
workstation operating system will not boot-up, and a DIMM error will appear
in the LCD. If an error does occur, reference Chapter 3, “Troubleshooting” for
additional information.

Memory Failures
The HP VISUALIZE B1000/C3000 system (with HP-UX 10.20 and later) uses Memory Page
Deallocation, a feature that allows the system to provide information to the operating
system about memory failures.
You can use the command memrpt with the detail switch to obtain information about the
Memory Page Deallocation Table (PDT) as well as single bit errors logged by the system.
# /usr/sbin/sysdiag Enter
DUI>logtool Enter
LOGTOOL>memrpt detail

Enter

The PDT can also be checked using the pdt command in the Service menu of the Boot
Console Handler (Refer to Chapter 6). If you replace a defective DIMM, use the Service
Menu pdt clear command to clear out the PDT.

Chapter 1

2 Configuration
This chapter provides details about setting up and changing the system configuration for
the HP VISUALIZE B1000/C3000 workstations.

Configuration
Chapter Overview

Chapter Overview
This chapter contains the following sections:
• Workstation Configurations
• Field Replaceable Unit (FRU) Configurations
— Internal Storage Devices
— Memory
— I/O Cards
— Monitor-Type Selection

Chapter 2

Configuration
Workstation Configurations

Workstation Configurations
Refer to the HP Workstations Website for a complete list of supported accessories,
peripherals, and operating system versions for the HP VISUALIZE B1000/C3000
workstations. The URL for the Website is:
http://www.hp.com/workstations/support/

Chapter 2

Configuration
FRU Configurations

FRU Configurations
This section provides information for setting up or changing the configuration of the
system Field Replaceable Units (FRUs).

Internal Storage Configurations
Hard Disk Drive Configuration
The SCSI IDs for hard disk drives are hard-wired into the SCA Ultra2 Wide LVD SCSI
interfaces in the backplane of the two disk bays within the B1000 and C3000 workstations.
Hence, SCSI IDs do not need to be set for the hard disk drives (up to two) installed in these
workstations. From top to bottom, the pre-set SCSI IDs for hard disk drives are: 6 and 5.
Similarly, no jumpers are installed at the factory, nor is any jumper installation required
at the customer’s site, on either of the hard disk drive models that are supported with the
B1000 and C3000 workstations. Both hard disk drive models may be installed into these
workstations. See the section titled “Hard Disk Drive” on page 134 for details on installing
hard disk drives.
NOTE

There must ALWAYS be a terminator at both ends of a SCSI bus. This means
one internal terminator and one external terminator.

Table 2-1 lists the default device IDs for internal storage devices. These IDs are the default
IDs for each storage device. If an existing device already uses an ID, select an alternate ID.
Table 2-1. Default Device IDs TABLE
Ultra2 Wide Low-Voltage Differential SCSI
1st Hard Disk Drive

ID6

2nd Hard Disk Drive

ID5

DDS Drive, external optional device

ID3

** Do not assign SCSI ID7 to any internal storage device.

Figures 2-1 and 2-2 show the two types of hard disk drives supported for the B1000/C3000
workstation.

Chapter 2

Configuration
FRU Configurations

Figure 2-1. Hard Drive, 9Gbyte/18Gbyte Ultra2 Low Voltage Differential

The hard disk drive in Figure 2-2 is used exclusively for the HP VISUALIZE B1000
workstation.
Figure 2-2. 9Gbyte, 7200 RPM, Hard Disk Drive

Chapter 2

Configuration
FRU Configurations

Configuring a Hard Disk Drive
This section describes how to add a hard drive to your system as a file system using SAM.
For more information about configuring a hard disk drive, refer to the manual Managing
Systems and Workgroups.
The procedures in this section require you to log in as root. If you cannot log in as root,
contact your system administrator.
1. Log in as root and create a mount directory (for example, /disk1).
2. Move the mouse pointer to the Application Manager control for tools and click the left
mouse button.

3. Click twice on the System_Admin icon in the Application Manager window.

4. Click twice on the Sam icon in the Application Manager -- System_Admin window. If you
are root, the System Application Manager (SAM) will appear on your screen; otherwise
you will be asked to enter the root password and press Enter. The SAM window will
appear. You will then need to re-execute steps 1 through 4.

5. Double click on the Disk and File System icon.

Chapter 2

Configuration
FRU Configurations

6. Double click on the Disk Devices icon.

The following screen message is displayed:
Scanning the system’s hardware...
The Disk and File Systems window opens containing a list of drives currently
configured on this system. You need to select one of the appropriate drives that is not in
use.
7. Click on Add in the Actions menu and select the item Not Using the Logical Volume
Manager.
8. Enter the mount directory name in the Mount Directory field of the Add Disk window
and click on OK. The following message appears:
Task started.
Creating the device file...
Modifying “/etc/checklist”...
Task completed.
Click OK. You have successfully added a hard disk drive to your system unit.

Chapter 2

Configuration
FRU Configurations

CD Drive (Optional) Configuration
The optional CD drive connects to the ATAPI (IDE) interface in the CD drive bay
backplane within the B1000/C3000 workstations via a 40-pin ribbon cable, a 4-pin audio
cable, and a 4-pin power cable. No interfacing addressing is required for the CD drive.
However, as shown in Figure 2-3. the CD drive should have a jumper set on the C SEL
(Cable Select) selection pins. (The CD drive should ship from the factory already jumpered
for C SEL.)
CAUTION

CD-ROM drives are susceptible to mechanical and electrostatic shock. When
handling the drive, always wear the static-grounding wrist strap that came in
the CD-ROM drive kit. Always handle the drive carefully.

Figure 2-3. CD Drive Jumper Setting (Rear View)

Jumpered for C SEL

See the section titled “Installing a CD Drive” on page 117 for installation details.

Floppy Disk Drive (Optional) Configuration
The optional 3.5-inch floppy disk drive requires no ID, switch, or jumper settings. See the
section titled “Installing a Floppy Disk Drive” on page 125 for installation details.
CAUTION

Floppy disk drives are susceptible to mechanical and electrostatic shock.
When handling the drive, always wear the static-grounding wrist strap that
came in the floppy disk drive kit. Always handle the drive carefully.

Chapter 2

Configuration
FRU Configurations

Memory
This workstation has 8 memory slots, labeled 0 through 7. Memory can be configured from
128MB to 1.4GB for the B1000 and 256 MB to 2 GB for the C3000. Memory does not have
to be configured in pairs for the B1000/C3000, but must be loaded in the order described in
Figure 2-4.. Notice the alternating load pattern by location on the system board.
Figure 2-4. Memory Connectors

Hard Disk
Drive Fan

CAUTION

Chapter 2

The memory cards must be installed in the correct order, else the system will
not boot properly.

Configuration
FRU Configurations

The B1000/C3000 workstation supports the 128 MByte DIMMs or the 256 MByte DIMMs.
If users install different size memory boards in a single unit, the largest size must be
loaded first then the smaller capacity memory boards for maximum performance. For
example, load a 256 MByte DIMM in slot 0 and a 128 MByte DIMM in slot 1.
NOTE

Users who wish to achieve both maximum performance and maximum future
capacity are advised to use 256 MB boards exclusively.

See the section titled “DIMM Cards” on page 141 for details on installing memory. Also,
note that there is a label on the floor of the workstation’s interior showing the
B1000/C3000 memory loading order.
Use the Boot Console Handler to verify that the workstation recognizes the installed
memory. See “Displaying the Current Memory Configuration” on page 175 of this manual.

Chapter 2

Configuration
FRU Configurations

I/O Cards
There are six I/O slots located on the rear panel of the B1000 and C3000 workstations.
Slots 1 through 4 are full-size PCI slots. Slots 5 and 6 are half-size Peripheral Connect
Interface (PCI) slots. See Figure 2-5. for a brief description of slot capabilities.
Figure 2-5. PCI Card Slot Numbering and Capabilities

To maintain good graphics performance, you should always use slot 2 (SL2) as your
primary graphics card slot and slot 4 (SL4) as your secondary graphics card slot.
NOTE

If you connect your monitor to a different graphics card slot, you will need to
change the graphics path for that monitor. To do this see the section,
“Displaying and Setting the Monitor Type” in Chapter 6, Boot Console
Handler in this document.

See the section titled “I/O Cards” on page 106 for details on installing I/O cards.

Chapter 2

Configuration
FRU Configurations

Monitor-Type Selection
The B1000/C3000 supports the following monitors:
• 19-inch, 1280×1024 color monitor, 75 Hz (A4575A)
• 19-inch, 1600×1200 color monitor, 75 Hz (A4575A)
• 21-inch, 1280×1024 color monitor (stereo capability), 75 Hz (A4576A)
• 21-inch, 1600×1200 color monitor, 75 Hz (A4576A)
The monitor type does not have to change since the workstation is set up to support the
above mentioned monitors. However, if for some reason the monitor type needs to
change, refer to Chapter 6, Boot Console Handler, of this manual.
Note that connection to earlier HP monitors with 15-pin mini-DSub cables can be made
using the A4168A adapter cable shipped with your system miscellaneous kit.
NOTE

Unsupported monitors may “lock up” if unable to sync to a scan rate provided
by the workstation.

NOTE

The B1000/C3000 workstations support a maximum of four VISUALIZE-EG
graphics cards with four monitors. One, two, three, or four VISUALIZE-EG
graphics cards may be installed per workstation.

Chapter 2

3 Troubleshooting
This chapter provides information about isolating a failing component, known as a Field
Replaceable Unit (FRU), in the B1000/C3000 workstations.

Troubleshooting

To troubleshoot a HP VISUALIZE B1000/C3000 workstation, you must be familiar with the
HP-UX operating system and be able to start and stop processes. You should also be
familiar with the boot ROM diagnostics, and the Mesa (Support Tools Manager) on-line
tests, which we describe in this chapter.
As a super-user who is troubleshooting a HP-UX system, you should be able to shutdown
and reboot a system, start and stop processes, and examine error logs. You should also be
able to use systems utilities such as ioscan to check device files and configurations,
swlist to show loaded patches and software bundles, and SAM to configure and show
enabled services and configurations. You should also be familiar with STM, the on-line
diagnostics tool. You can view a man page on any of these on-line utilities or commands.
Note any error or status messages, then run the power-up boot ROM diagnostics, known as
Self Test. If the Self Test diagnostics fail, replace the FRU that is indicated. If the tests
pass, but you still suspect a problem, run the ISL diagnostics and Mesa (Support Tools
Manager) on-line tests.
For a complete description of using ISL diagnostics and using Mesa (Support Tools
Manager), refer to the website URL:
http://wojo.rose.hp.com/

Chapter 3

Troubleshooting
Flow Diagrams for Troubleshooting

Flow Diagrams for Troubleshooting
The following four figures contain troubleshooting flowcharts you can follow to isolate a
failing Field Replaceable Unit (FRU). Figure 3-1., “Power On LCD, Troubleshooting Flow,”
contains the main troubleshooting flowchart. Figures 3-2 through 3-4 then contain
flowcharts for console, bootable device, and HP-UX troubleshooting, respectively.
NOTE

Chapter 3

For the system to power up, the left side panel must be properly seated in the
mainframe chassis to engage the safety interlock switch.

Troubleshooting
Flow Diagrams for Troubleshooting

Figure 3-1. Power On LCD, Troubleshooting Flow

Chapter 3

Troubleshooting
Flow Diagrams for Troubleshooting

Figure 3-2. Console Troubleshooting Messages

Chapter 3

Troubleshooting
Flow Diagrams for Troubleshooting

Figure 3-3. Bootable Device Troubleshooting

Chapter 3

Troubleshooting
Flow Diagrams for Troubleshooting

Figure 3-4. Troubleshooting HP-UX Boot

Chapter 3

Troubleshooting
Identifying LCD-Indicated Conditions

Identifying LCD-Indicated Conditions
This workstation uses an LCD panel to display firmware/OS progress codes. the codes,
referred to as chassis codes, consist of one of the mnemonics listed below, followed by a
4-digit hexadecimal number identifying the code module being executed. The mnemonics
and their meanings are:
FLT

A hardware error has been detected

TST

Hardware being tested

SHU

System being shutdown

INI

Hardware being initialized

WRN

A non-optimal operating condition exists

RUN

Computer is running operating system

In general, the LCD display has the following format:

ZZZ

YYYY:

FFFFFF

WWWWWWWWWWWWWWWW

Line 1
Line 2

ZZZ

Three character chassis code mnemonic

YYYY

Four digit hexadecimal code

FFFFFF

Six character field replaceable unit description

WWWWWWWWWWWWWWWW Description of the chassis code
If the system encounters an FLT code while the system is booting, the FLT code is
interpreted and a message is displayed. For example, you may have information similar to
the following in the LCD:
FLT

Three character chassis code mnemonic

30FC

Four digit hexadecimal code

SYS BD

Six character field replaceable unit description

bad sys bd id

Description of the chassis code

Chapter 3

Troubleshooting
LCD Fan Failures and Warnings

LCD Fan Failures and Warnings
This section provides the failure and warning messages you will see in the LCD if there is
a problem with a fan in the B1000/C3000 workstation.
A chassis code which indicates that a fan has failed (FLT D01n) or is running too slowly
(WRN D02n) within a B1000 or C3000 workstation specifies the fan number, n. Table 3-1.,
“Fan Numbers and Corresponding Name,” lists the fan numbers and their names.
Table 3-1. Fan Numbers and Corresponding Name
Fan Number

Name of the Fan

(not used)

Lower System Fan

Upper System Fan

PCI Card Fan

Turbo Cooler Fan, CPU

Disk/Memory Fan

Here is an example of a failure message for the I/O (PCI card) fan:
WRN D014 SYS BD
fan 4: failure!

Here is an example of a warning message for the Turbo Cooler Fan, CPU:
WRN D025 SYS BD
fan 5: too slow!

To locate the correct fan, see Figure 3-5.

Chapter 3

Troubleshooting
LCD Fan Failures and Warnings

Figure 3-5. Fan Locations

Turbo Cooler
Fan (5)
PCI Card Fan (4)

Upper System

Fan (2)

Lower System
Fan (3)

Memory Fan (6)

In the case of a fan problem, you will need to replace:
• The fan itself, if it is either a system board cooling fan, PCI (I/O) fan, or a memory fan.
• The entire system board tray assembly, if it is a turbo cooler fan (that is, a fan mounted
on a PA-8500 or PA-8700 microprocessor on the system board)
See Chapter 4 , “Field Replaceable Units,” for the procedures you should follow to remove
and replace these components.

Chapter 3

Troubleshooting
Dealing with a Boot Failure

Dealing with a Boot Failure
To start this workstation from an operating system stored on a device different from the
usual boot device, to boot from a different disk, or to boot from another type of device (such
as DDS tape drive, an alternate hard disk or CD), see the following situations and
examples that use the Boot Console Handler. To access the Boot Console Handler, see
Chapter 6 of this manual.
• To boot from a known device containing a bootable operating system, type the following
at the prompt and press Enter:
Main Menu: Enter a command or a menu > boot device
where device is the hardware path to the device, specified in Mnemonic Style Notation
For example, to boot an operating system stored on a DDS-format tape in a drive
located at “scsi.1.0,” go to the Main Menu of the Boot Console Interface and then type
the following command at the prompt and press Enter:
Main Menu: Enter a command > boot scsi.1.0
The operating system on the specified device is used to start the workstation.
• To interact with the Initial System Loader (ISL) before booting the workstation, type
the following at the prompt and press Enter:
Main Menu: Enter a command or a menu > boot
You are prompted: Interact with ISL (Y or N) > y
Answering yes (y) causes the ISL to be loaded from the specified device. After a short
time, the following prompt appears on the screen:
ISL>
ISL is the program that actually controls the loading of the operating system. By
interacting with ISL, you can choose to load an alternate version of the HP-UX
operating system.
For example, if the usual kernel (/stand/vmunix for HP-UX 10.20, 11.0 or 11i) on the
root disk (fwscsi.6.0) has become corrupted, boot the workstation from the backup
kernel (/stand/vmunix.prev for HP-UX 10.20, 11.0 or 11i) by typing the following at
the ISL> prompt and press Enter:
ISL> hpux /stand/vmunix.prev
• To find the location of the bootable operating systems on the various media in the file
system, use the search ipl command.

Chapter 3

Troubleshooting
Dealing with a Boot Failure

Searching for Bootable Media
To list all devices that may contain bootable media, go to the Main Menu of the Boot
Console Interface and then type the following at the prompt:
Main Menu: Enter a command or a menu > search ipl
The search may turn up more devices than there are lines on the display. If using a text
terminal, you can control the progress of the search from the terminal’s keyboard by
performing the following steps:
• To hold the display temporarily, press Ctrl S
• To continue the display, press Ctrl Q
• To halt the search, press Esc
These flow-control commands do not work with a bitmapped display, but such a display can
show more than forty lines of text, so they are unnecessary.
To search for devices of just one type that actually contain bootable media, go to the Main
Menu of the Boot Console Interface and then type the following at the prompt:
Main Menu: Enter a command > search ipl device_type
where device_type is one of the following:
• fwscsi is the built-in fast, Ultra2 Wide LVD (Low Voltage Differential) SCSI bus.
• scsi is the built-in single-ended SCSI bus.
• lan is all connections to the built-in LAN.
• ide is the built-in CD-ROM drive.
• pcin is an optional SCSI interface in slot number n.

Stable Storage
Stable Storage is non-volatile memory associated with each PA-RISC processor module.
Stable storage is used by the processor (CPU) to store device path information, the state of
the boot flags, HPMC error information, and operating system initialization data.

Chapter 3

Troubleshooting
Dealing with a Boot Failure

Boot Command Notations
The boot command supports the following two notations:
• Mnemonic
• Path number
Type help scsi or help lan for more information on the boot path parameters.
Here are examples of mnemonic notation:
• boot with “no parameters” selects the primary boot path in stable storage.
• boot with the alternate or alt parameters selects the alternate boot path in stable
storage.
Here is an example of path number notation:
• boot p1 [Enter] attempts to boot from the second path in a list generated by a previous
search command.

Supported Boot Paths
SCSI devices are bootable when connected to the SCSI port on the system. Diskless
workstations can only boot from the LAN port on the system board. The workstation can
be booted from the CD-ROM for software installation.

ISL Environment
The ISL environment provides the means to load the operating system (HP-UX)
environment. The ISL environment also provides an off-line platform to execute diagnostic
and utility programs from a boot device when HP-UX does not load.
The ISL program is the first program loaded into main memory from an external media
(LAN, disk, or tape) and launched by the initial program loader (IPL) routine during the
Boot Administration environment.
The ISL environment provides the following capabilities:
• Execute user-entered commands to modify boot device paths and boot options in stable
storage.
• Run off-line diagnostic programs and utilities.
• Provide automatic booting of the HP-UX operating system after power-on or reset.
The ISL program provides a stand-alone environment for loading off-line diagnostic and
utility programs from the LIF directory. The ISL program also provides user commands to
configure the boot parameters into Stable Storage.

Chapter 3

Troubleshooting
Selftest Failures

Selftest Failures
Chassis codes are the key to debugging selftest errors. If a failure is found during selftest,
chassis codes are displayed in the LCD. The procedure for using these codes to debug a
failure is as follows:
1. Using Table 3-2., “Chassis Codes for B1000/C3000 Workstations,” find the chassis code
listed on the LCD.
2. To get additional information about failures from the Boot Console Handler, use the
Service Menu’s pim, pdt, and ChassisCodes commands.
In the following table, the FRU column shows messages printed on the LCD that refer to
system FRUs. Only FLT codes have FRUs associated with them. Some WRN codes are also
device specific, especially to IODC calls; for example, 8xxx codes. TST and INI codes do not
necessarily correspond to any FRU. All codes are listed in numeric order.

Chapter 3

Troubleshooting
Selftest Failures

Chassis Codes
Table 3-2. lists all of the chassis codes for the B1000 and C3000 workstations.
Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

FLT

1n01

SYS BD

HPMC occurred

CPU n detected an unexpected HPMC.

FLT

1n02

SYS BD

powerfail intrpt

CPU n detected an unexpected power fail
interrupt.

FLT

1n03

SYS BD

recvry cntr trap

CPU n detected an unexpected recovery
counter trap.

FLT

1n04

SYS BD

external intrrpt

CPU n detected an unexpected external
interrupt.

FLT

1n05

SYS BD

LPMC occurred

CPU n detected an unexpected LPMC.

FLT

1n06

SYS BD

ITLB mis/Ipg flt

CPU n detected an unexpected ITLB miss
or instruction page fault.

FLT

1n07

SYS BD

I mem prot trap

CPU n detected an unexpected instruction
memory protection trap.

FLT

1n08

SYS BD

illegal inst trp

CPU n detected an unexpected illegal
instruction trap.

FLT

1n09

SYS BD

break instr trap

CPU n detected an unexpected break
instruction trap.

FLT

1n0A

SYS BD

privilgd op trap

CPU n detected an unexpected privileged
operation trap.

FLT

1n0B

SYS BD

privlgd reg trap

CPU n detected an unexpected privileged
register trap.

FLT

1n0C

SYS BD

overflow trap

CPU n detected an unexpected overflow
trap.

FLT

1n0D

SYS BD

conditional trap

CPU n detected an unexpected conditional
trap.

FLT

1n0E

SYS BD

assist exep trap

CPU n detected an unexpected assist
exception trap.

FLT

1n0F

SYS BD

DTLB mis/Dpg flt

CPU n detected an unexpected DTLB
miss or data page fault.

FLT

1n10

SYS BD

non-acc ITLB mis

CPU n detected an unexpected non-access
ITLB miss fault.

FLT

1n11

SYS BD

non-acc DTLB mis

CPU n detected an unexpected non-access
DTLB miss or data page fault.

FLT

1n12

SYS BD

data mem prot tr

CPU n detected an unexpected data
memory protection trap.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

FLT

1n13

SYS BD

data mem brk trp

CPU n detected an unexpected data
memory break trap.

FLT

1n14

SYS BD

TLB dirty bit tr

CPU n detected an unexpected TLB dirty
bit trap.

FLT

1n15

SYS BD

page refrnce trp

CPU n detected an unexpected page
reference trap.

FLT

1n16

SYS BD

assist emul trap

CPU n detected an unexpected assist
emulation trap.

FLT

1n17

SYS BD

hi-priv xfer trp

CPU n detected an unexpected
higher-privilege transfer trap.

FLT

1n18

SYS BD

lo-priv xfer trp

CPU n detected an unexpected
lower-privilege transfer trap.

FLT

1n19

SYS BD

taken branch trp

CPU n detected an unexpected
taken-branch trap.

FLT

1n1A

SYS BD

data mem acc rts

CPU n detected an unexpected data
memory access rights trap.

FLT

1n1B

SYS BD

data mem prot ID

CPU n detected an unexpected data
memory protection ID trap.

FLT

1n1C

SYS BD

unalign data ref

CPU n detected an unexpected unaligned
data reference trap.

FLT

1n1D

SYS BD

perf mon intrrpt

CPU n detected an unexpected
performance monitor interrupt.

TST

1n20

SYS BD

CPUn basic test

CPU n is starting its basic operations
self-test.

TST

1n21

SYS BD

CPUn alu test

CPU n is starting its arithmetic and
logical unit self-test.

TST

1n22

SYS BD

CPUn branch test

CPU n is starting its branch instruction
self-test.

TST

1n23

SYS BD

CPUn arith cond

CPU n is starting its arthimetic condition
self-test.

TST

1n24

SYS BD

CPUn bit opers

CPU n is starting its bit operation
instruction self-test.

TST

1n25

SYS BD

CPUn cntrl regs

CPU n is starting its control register
self-test.

TST

1n26

SYS BD

CPUn ext intrpt

CPU n is starting its external interrupt
self-test.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

TST

1n27

SYS BD

CPUn itimer test

CPU n is starting its interval timer
self-test.

TST

1n28

SYS BD

CPUn multi-media

CPU n is starting its multi-media
instructions self-test.

TST

1n29

SYS BD

CPUn shadow reg

CPU n is starting its shadow register
self-test.

TST

1n2A

SYS BD

CPUn diagnse reg

CPU n is starting its diagnose register
self-test.

TST

1n2B

SYS BD

CPUn rdr test

CPU n is starting its remote diagnose
register self-test.

TST

1n2C

SYS BD

CPUn bypass test

CPU n is starting its integer bypass
operation self-test.

TST

1n30

SYS BD

CPUn start est

CPU n is starting its early (pre-memory)
self-tests.

WRN

1n31

SYS BD

CPUn skip est

CPU n is bypassing its early self-tests to
save time.

FLT

1n32

SYS BD

CPUn bad tst mod

CPU n detected an unsupported system
mode.

INI

1n3C

SYS BD

CPUn initialize

CPU n is initializing after self-tests.

TST

1n3E

SYS BD

CPUn exit est

CPU n finished its early self-tests.

TST

1nA0

SYS BD

CPUn fpu tests

CPU n is starting its floating-point unit
self-tests.

TST

1nA1

SYS BD

CPUn fpu reg tst

CPU n is starting its floating-point
register self-test.

TST

1nA2

SYS BD

CPUn fpu inst

CPU n is starting its floating-point
instruction self-test.

TST

1nA3

SYS BD

CPUn fpu traps

CPU n is starting its floating-point trap
self-test.

TST

1nA4

SYS BD

CPUn fpu misc

CPU n is starting its floating-point
miscellaneous operations self-test.

TST

1nA5

SYS BD

CPUn fpu bypass

CPU n is starting its floating-point
bypassing self-test.

TST

1nB1

SYS BD

CPUn TLB RAM tst

CPU n is starting its TLB register
self-test.

TST

1nB2

SYS BD

CPUn TLB trans

CPU n is starting its TLB translation
self-test.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

FLT

1nBA

SYS BD

monarch CPU fail

The monarch CPU failed.

FLT

1nBB

SYS BD

bad CPUn number

The CPU identifier was out of range.

FLT

1nBF

SYS BD

CPUn halt boot

Bootstrap failure--machine halted.

INI

1nCA

SYS BD

CPUn sys bus arb

Monarch CPU is initializing the system
bus arbitration.

WRN

1nCD

SYS BD

CPUn deconfig

CPU n deconfigured itself.

WRN

1nCE

SYS BD

CPUn extinguish

PDC_PROC halted CPU n.

FLT

1nCF

SYS BD

slaven failed

Slave CPU n failed self-test.

WRN

1mDs

SYS BD

slaves deconfig

Monarch CPU m deconfigured slave CPU
s.

WRN

1nEF

SYS BD

CPUn slftst warn

CPU n detected a non-fatal error during
its self-tests.

WRN

1mFs

SYS BD

monm stop slaves

Monarch CPU m halted slave CPU s.

INI

1nFC

SYS BD

CPUn sync’ing

CPU n is synchronizing with the rest of
the system.

INI

1nFD

SYS BD

CPUn stat wd tst

CPU n is testing the system status word.

FLT

1nFF

SYS BD

monarchn selftst

Monarch CPU n failed self-test.

TST

2n20

SYS BD

CPUn icache RAM

CPU n is starting its instruction cache
RAM self-test.

FLT

2n25

SYS BD

CPUn ic ld d err

CPU n detected a data error during data
cache load.

FLT

2n26

SYS BD

CPUn ic ld t err

CPU n detected a tag error during data
cache load.

TST

2n30

SYS BD

CPUn icache tag

CPU n is starting its instruction cache tag
self-test.

TST

2n40

SYS BD

CPUn icache par

CPU n is starting its instruction cache
parity detection self-test.

TST

2n50

SYS BD

CPUn dc stor que

CPU n is starting its data cache store
queue self-test.

FLT

2n51

SYS BD

CPUn dc st q err

CPU n detected an error during its data
cache store queue self-test.

TST

2n70

SYS BD

CPUn dcache RAM

CPU n is starting its data cache RAM
self-test.

TST

2n80

SYS BD

CPUn dcache tag

CPU n is starting its data cache tag
self-test.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

TST

2n90

SYS BD

CPUn dcache ECC

CPU n is starting its data cache ECC
self-test.

FLT

2BAD

SYS BD

assertion fail

A firmware assertion failed.

TST

3n00

SYS BD

ROM checksum tst

Monarch CPU n is testing the boot ROM
integrity.

FLT

3n00

SYS BD

ROM checksum BAD

The boot ROM failed checksum.

INI

3n00

SYS BD

ROM checksum ok

The boot ROM passed checksum.

TST

3n01

SYS BD

PDH control test

Monarch CPU n is testing PDH control
register.

INI

3n01

SYS BD

PDH control init

Monarch CPU n is initializing the PDH
control register.

FLT

3n01

SYS BD

PDH control err

Monarch CPU n detected an error in the
PDH control register.

TST

3n02

SYS BD

scratch RAM test

Monarch CPU n is testing scratch RAM.

INI

3n02

SYS BD

scratch RAM ok

The scratch RAM test failed.

FLT

3n02

SYS BD

scratch RAM bad

The scratch RAM test passed.

WRN

3n03

SYS BD

stbl st read err

CPU n detected a non-fatal error reading
the stable store.

FLT

3n03

SYS BD

stbl st read err

CPU n detected a non-fatal error reading
the stable store.

INI

3nC4

SYS BD

clearing EEPROM

Monarch CPU n is clearing the EEPROM.

INI

3nD4

SYS BD

deflting EEPROM2

Monarch CPU n is initializing the
EEPROM to system defaults.

WRN

3n04

SYS BD

EEPROM write err

CPU n detected a non-fatal error writing
the EEPROM.

FLT

3n04

SYS BD

EEPROM write err

CPU n detected a fatal error writing the
EEPROM.

FLT

3n05

SYS BD

EEPROM wrt limit

CPU n detected a fatal error writing the
EEPROM.

WRN

3n06

SYS BD

EEPROM read err

CPU n detected a non-fatal error reading
the EEPROM.

FLT

3n06

SYS BD

EEPROM read err

CPU n detected a fatal error reading the
EEPROM.

INI

3n07

SYS BD

CPUn invoke LDB

CPU n is starting the low-level debugger.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

FLT

3n09

SYS BD

bad sys mde byte

CPU n detected an unsupported system
mode.

WRN

3n1A

SYS BD

hversion mismtch

Stable store hardware version doesn’t
match system.

TST

3n1B

SYS BD

chck model strng

Check model string with version in stable
store.

WRN

3n1B

SYS BD

model str msmtch

Model string doesn’t match that in stable
store.

FLT

3n1B

SYS BD

fatal model str

Error reading model string from stable
store.

TST

3n1C

SYS BD

test software ID

Check LANIC address.

WRN

3n1C

SYS BD

update sw ID

Update LANIC address.

FLT

3n1C

SYS BD

update sw ID err

Error updating LANIC address.

INI

3n2s

SYS BD

Invoke LDB: s

CPU n is awaiting the low-level debugger
for s more seconds.

FLT

3nBC

IO BD

tick timeout

The real-time clock is ticking too slowly or
not at all.

TST

3nBC

IO BD

test sys clocks

CPU n is verifying processor clocks with
the real-time clock.

INI

3nBC

SYS BD

init sys clocks

CPU n has initialized the processor clocks.

FLT

3nCD

IO BD

RTC tick timeout

The real time clock is ticking too slowly or
not at all.

TST

3nCD

SYS BD

check defaults

CPU n is initializing stable store values to
system defaults.

INI

3nCD

SYS BD

init defaults

CPU n finished initializing stable store
values.

FLT

3nCD

SYS BD

init EEPROM err

CPU n detected an error writing to stable
store.

FLT

3nEC

SYS BD

bad sys config

CPU n detected an illegal CPU board
configuration.

FLT

3nF4

SYS BD

EEPROM boot limt

CPU n detected a fatal error writing the
EEPROM.

FLT

3nFC

SYS BD

bad sys bd id

CPU n cannot identify CPU board.

TST

4n00

SYS BD

CPUn start lst

CPU n is starting its late (with memory)
self-tests.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

WRN

4n01

SYS BD

CPUn skip lst

CPU n is bypassing its late self-tests to
save time.

TST

4n0E

SYS BD

CPUn exit lst

CPU n finished its late self-tests.

TST

4n20

SYS BD

CPUn lst erly st

CPU n is re-executing some of its early
self-tests from system memory.

TST

4n21

SYS BD

CPUn lst basic

CPU n is re-executing its basic operations
self-test.

TST

4n22

SYS BD

CPUn lst alu

CPU n is re-executing its arithmetic and
logic unit self-test.

TST

4n23

SYS BD

CPUn lst branch

CPU n is re-executing its branch
instruction self-test.

TST

4n24

SYS BD

CPUn lst arth cd

CPU n is re-executing its arithmetic
conditions self-test.

TST

4n25

SYS BD

CPUn lst bit ops

CPU n is re-executing its bit operations
self-test.

TST

4n26

SYS BD

CPUn lst ctl reg

CPU n is re-executing its control register
self-test.

TST

4n27

SYS BD

CPUn lst ext int

CPU n is re-executing its external
interrupt self-test.

TST

4n28

SYS BD

CPUn lst itimer

CPU n is re-executing its interval timer
self-test.

TST

4n29

SYS BD

CPUn lst mltimed

CPU n is re-executing its multi-media
instructions self-test.

TST

4n2A

SYS BD

CPUn lst shadow

CPU n is re-executing its shadow register
self-test.

TST

4n2B

SYS BD

CPUn lst dg regs

CPU n is re-executing its diagnose
register self-test.

TST

4n2C

SYS BD

CPUn lst rdrs

CPU n is re-executing its remote diagnose
register self-test.

TST

4n2D

SYS BD

CPUn lst bypass

CPU n is re-executing its integer bypass
operation self-test.

TST

4n30

SYS BD

CPUn cache byte

CPU n is starting its data cache sub-word
operations self-test.

TST

4n40

SYS BD

CPUn cache flush

CPU n is starting its cache flush self-test.

TST

4n50

SYS BD

CPUn icache miss

CPU n is starting its instruction cache
miss self-test.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

TST

4n60

SYS BD

CPUn dcache miss

CPU n is starting its data cache miss
self-test.

FLT

5n00

SYS BD

unknown bus err

CPU n detected an unknown error on the
system bus (Runway).

FLT

5n02

SYS BD

path err assertd

CPU n detected a path error on the
system bus (Runway).

FLT

5n04

SYS BD

data parity err

CPU n detected a data, address, or control
parity error on the system bus (Runway).

FLT

5n07

SYS BD

Runway dir error

CPU n detected a directed error on the
system bus (Runway).

FLT

5n08

SYS BD

Runway broad err

CPU n detected a broadcast error on the
system bus (Runway).

FLT

5n0A

SYS BD

illegal response

CPU n received data that did not match
any outstanding data request.

FLT

5n0B

SYS BD

bus timeout

CPU n timed out before receiving
requested data. The responder is logged in
the system responder address.

FLT

5n0C

SYS BD

CPU sync failure

CPU n’s synchronizer detected a rule
violation on the system bus (Runway).

INI

7000

DIMM

start DIMM scan

Start looking for installed DIMMs.

INI

7002

SYS BD

init mem tables

Initialize memory data structures.

FLT

7004

SYS BD

mem plt upd fail

Error updating memory platform data.

FLT

7005

DIMM

insufficient mem

Insufficient memory detected to continue.

TST

7010

DIMM

check DIMM order

Start memory DIMM order check.

WRN

7011

DIMM

skip DIMM ord ck

Bypass memory DIMM order check.

FLT

7012

DIMM

DIMM order error

Memory DIMMs are not in the proper
order.

FLT

7013

DIMM

DIMM order error

Memory DIMMs are not in the proper
order. As a result, the system cannot
access one or more DIMMs and has
deallocated all inaccessible DIMMs.

TST

7016

DIMM

DIMM pair check

Start memory DIMM pair check (DIMMs
in a pair (e.g. 0a/0b) must match in
J7000).

WRN

7017

DIMM

skip mem pair ck

Bypass memory DIMM set check.

FLT

701F

DIMM

no memory found

Memory scan couldn’t find any DIMMs.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

TST

7020

SYS BD

search for IMM

Try to find a single memory bank to use
for the initial memory module.

TST

703s

DIMM

DIMM s IMM vrfy

DIMM s was the initial memory module
last boot. Verify it still works.

FLT

704s

DIMM

DIMM s IMM fail

DIMM s failed the initial memory module
test.

TST

705s

DIMM

DIMM s IMM test

Test DIMM in slot s as the initial memory
module.

INI

706s

DIMM

DIMM s is IMM

DIMM s chosen as initial memory module.

INI

70F0

DIMM

DIMM scan done

Memory DIMM scan complete.

TST

7100

SYS BD

mem register tst

Start testing registers in memory
controller.

WRN

7101

SYS BD

skip mem reg tst

Bypass the memory controller register
test.

FLT

7102

SYS BD

mem addr reg tst

Firmware detected an error in the
memory controller address registers.

FLT

7103

SYS BD

mem mbat reg tst

Firmware detected an error in the
memory controller bank registers.

FLT

7104

SYS BD

mem reg tst fail

Firmware detected an error in the
memory controller memory registers.

FLT

7105

SYS BD

mem err reg test

Firmware detected an error in the
memory controller error registers.

FLT

7106

SYS BD

mem err clr fail

Firmware was unable to clear the error
registers after testing.

INI

7200

DIMM

strt DIMM detect

Start the Serial Presence Detection (SPD)
to search for memory DIMMs.

INI

7201

DIMM

DIMM detect x%

SPD is x% finished.

WRN

7202

SYS BD

skip DIMM detect

Bypass Serial Presence Detection.

FLT

7203

DIMM

unsupp DIMM type

SPD found an unsupported DIMM type.

FLT

7204

DIMM

SPD fatal error

SPD detected an unexpected, fatal error.

INI

7205

DIMM

add HP DIMM type

New HP manufactured DIMM type added
to tables.

INI

7206

DIMM

non-HP DIMM type

New non-HP DIMM type added to tables
(use at own risk).

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

FLT

7207

DIMM

DIMM table full

The DIMM table is full--cannot add new
type.

FLT

7208

DIMM

no DIMMs found

SPD didn’t find any memory DIMMs.

INI

721s

DIMM

is DIMM s inst?

SPD is checking memory slot s.

INI

722s

DIMM

???? DIMM in s

SPD found a DIMM in slot s, but can’t
determine its size. DIMM will not be used.

INI

723s

DIMM

128M DIMM in s

SPD found a 128MB DIMM in slot s.

INI

724s

DIMM

256M DIMM in s

SPD found a 256MB DIMM in slot s.

INI

725s

DIMM

512M DIMM in s

SPD found a 512MB DIMM in slot s.

FLT

72As

DIMM

DIMM s checksum

DIMM in slot s failed SPD checksum and
will not be used.

FLT

72Cs

DIMM

DIMM s mismatch

DIMM in slot s didn’t match the other in
pair. (J7000 only--DIMMs must be in
matched pairs.)

FLT

72Ds

DIMM

DIMM s load err

Memory DIMMs are not in the proper
order. As a result, the system cannot
access DIMM s and has deallocated it.

INI

7300

SYS BD

mem config start

Starting main memory configuration.

TST

7301

SYS BD

check mem config

Checking for memory configuration
change since last boot.

WRN

7302

SYS BD

mem confg changd

Memory physical configuration changed
since last boot.

INI

7303

SYS BD

use saved config

Memory physical configuration didn’t
change. Use stored configuration data.

INI

7304

SYS BD

build mem intrlv

Building memory configuration with all
DIMMs interleaved.

INI

7305

SYS BD

save mem config

Saving memory configuration information
in non-volatile memory.

WRN

7306

SYS BD

use alt mem conf

Memory will be configured from fixed
values, instead of detected DIMMs.

INI

7307

SYS BD

interleve memory

Generating the memory interleave.

FLT

7308

SYS BD

PDT is disabled

Firmware detected bad memory pages,
but the Page Deallocation Table is
disabled.

FLT

7309

DIMM

insufficient mem

Insufficient error-free memory to
continue.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

FLT

730C

SYS BD

mem intrlv fail

Memory interleave generation failed.

INI

730F

SYS BD

mem config done

Main memory configuration complete.

TST

7400

DIMM

non-dest mem tst

Starting non-destructive memory test.

TST

740F

DIMM

non-dst tst done

Non-destructive memory test complete.

INI

7500

SYS BD

memory reset

Resetting memory system.

WRN

7501

SYS BD

mem log clr warn

Memory error logs didn’t clear on first try.

FLT

7502

SYS BD

mem err log fail

Firmware could not clear memory error
logs.

TST

7600

DIMM

dest mem test

Starting the destructive memory test.

WRN

7601

DIMM

mem init only

Skip the test, just initialize memory to
save time.

TST

7602

DIMM

tst 1st mem page

Starting 3-pass test of first memory page.

TST

7603

DIMM

tst rest of mem

Starting 3-pass test of the rest of memory.

TST

7604

DIMM

start 1st pass

Starting 1st pass of memory test (write
pseudorandom sequence).

TST

7605

DIMM

1st pass x%

First pass is x% complete.

TST

7606

DIMM

start 2nd pass

Starting 2nd pass of memory test (verify
pseudorandom sequence, write inverse).

TST

7607

DIMM

2nd pass x%

Second pass is x% complete.

TST

7608

DIMM

start 3rd pass

Starting 3rd pass of memory test (verify
inverse sequence).

TST

7609

DIMM

3rd pass x%

Third pass is x% complete.

TST

760A

DIMM

start mem init

Starting memory initialization. (Initialize
to zero to set ECC.)

TST

760B

DIMM

mem init x%

Memory initialization is x% complete.

WRN

760C

DIMM

repeat dest test

Re-execute destructive test for hardware
troubleshooting.

FLT

760D

DIMM

mem code cpy err

Firmware tried to copy code from ROM to
memory, but the copy didn’t match the
original.

FLT

7610

DIMM

ECC wrt/read err

Writing and reading back good data
caused memory ECC error.

FLT

7611

DIMM

ECC single data

Memory ECC test failed to detect
single-bit data error.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

FLT

7612

DIMM

ECC single ECC

Memory ECC test failed to detect
single-bit ECC error.

FLT

7613

DIMM

ECC multipl data

Memory ECC test failed to detect
multiple-bit data error.

FLT

7614

DIMM

ECC multpl signl

Memory ECC test failed to signal
multiple-bit error.

FLT

7800

SYS BD

mem err summary

Printing memory error summary word to
RS-232.

FLT

7801

SYS BD

bus ctrl par err

System bus (Runway) control parity error
detected.

FLT

7802

SYS BD

bus addr par err

System bus (Runway) address parity error
detected.

FLT

7803

SYS BD

bus data par err

System bus (Runway) data parity error
detected.

FLT

7804

SYS BD

mem out of range

Memory access outside configured
memory space.

FLT

7805

SYS BD

bus broadcst err

System bus (Runway) broadcast error
detected.

FLT

7806

SYS BD

mem addr par err

Memory bus address parity error
detected.

FLT

7807

SYS BD

mem ctlr stat wd

Printing memory controller status word to
RS-232.

FLT

781s

SYS BD

DIMM s uncor err

Uncorrectable ECC error detected in
DIMM s.

FLT

782s

SYS BD

DIMM s corr err

Correctable ECC error detected in DIMM
s.

FLT

7840

SYS BD

unexpected HPMC

Unexpected HPMC detected.

FLT

7841

SYS BD

mem status invld

Memory error status word is invalid.

FLT

7842

SYS BD

mem summ invalid

Memory summary word is invalid.

FLT

7843

SYS BD

fwd prog invalid

Memory forward progress word is invalid.

FLT

7844

SYS BD

mem HPMC summ wd

Printing memory error summary word to
RS-232.

FLT

7845

SYS BD

mem ctlr stat wd

Printing memory controller status word to
RS-232.

FLT

7846

SYS BD

mem err overflow

Multiple memory errors detected.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

FLT

7848

SYS BD

addr not mapped

Memory address outside configured
memory space.

FLT

785s

DIMM

MBE in DIMM s

Destructive memory test detected an
uncorrectable memory error in DIMM s.

FLT

786s

DIMM

SBE&MBE DIMM s

Destructive memory test detected both an
uncorrectable and a correctable memory
error in DIMM s.

FLT

787s

DIMM

mem err DIMM s

Destructive memory test detected a
pattern compare error in DIMM s.

FLT

788s

DIMM

SBE in DIMM s

Destructive memory test detected a
correctable memory error in DIMM s.

FLT

7890

DIMM

MBE overwrt SBE

Firmware replaced a correctable memory
error entry in the PDT with an
uncorrectable memory error entry at the
same address.

FLT

7891

DIMM

dup entry in PDT

The PDT already contains an entry at
that address.

FLT

7892

SYS BD

PDT write error

Error adding the entry to the PDT.

FLT

7893

SYS BD

PDT is full

The PDT is full--cannot add new entry.

FLT

7900

SYS BD

no DMT entry

Internal error--cannot find DIMM entry.

FLT

7901

SYS BD

no rank entry

Internal error--cannot find rank entry.

FLT

7902

SYS BD

bad refrsh intvl

Computed refresh interval is invalid.

FLT

7903

SYS BD

mem intrlv fail

Cannot generate memory interleave.

FLT

7904

SYS BD

mem reloc failed

Cannot interleave with relocated range
(3.75GB - 4.0GB).

FLT

7905

SYS BD

mem intrlv error

Undefined memory interleave failure.

FLT

79FF

SYS BD

mem firmware err

Internal error--never expected this to
happen.

WRN

80F3

SYS BD

err rd IODC byte

Cannot read IODC from ROM or card.

WRN

80F4

EXT IO

boot read error

Cannot load IODC entry_init for boot
device.

WRN

80F5

EXT IO

boot exec error

Error initializing boot device.

WRN

80F6

EXT IO

boot read error

Cannot load IODC entry_io for boot
device.

WRN

80F7

EXT IO

boot IO error

Error detected during boot device I/O.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

WRN

80F8

EXT IO

invalid boot dev

Invalid boot device class; bad IODC?

WRN

80FC

EXT IO

invalid boot dev

Unexpected error; bad IODC?

INI

8800

IOCARD

PCI BusWlk start

Starting PCI bus and device discovery.

INI

88r1

IOCARD

PCI Rope r walk

Starting PCI bus and device discovery on
Rope r.

INI

8802

IOCARD

PCI BusWalk done

PCI bus and device discovery complete.

INI

8803

SYS BD

PCI alloc done

Done allocating address space for PCI
devices.

INI

8804

SYS BD

PCI config done

Done configuring PCI devices.

FLT

881r

IO BD

R2PCIr not found

Rope-to-PCI bridge r not found.

FLT

883r

IO BD

Rope r config
err

PCI configuration failed below
Rope-to-PCI bridge r.

FLT

884r

EXT IO

Rope r tgl fail

Rope r debug register toggle failed.

INI

8850

SYS_BD

early rope0 init

Initializing rope 0 for early RS-232
output.

FLT

8850

SYS_BD

rope0 init fail

Couldn’t initialize rope 0.

INI

8860

SYS_BD

rope0 init done

Rope 0 initialization complete.

INI

8870

IO_BD

early R2PCI init

Initializing rope-to-PCI bridge 0 for early
RS-232 output.

FLT

8870

IO_BD

R2PCI init fail

Couldn’t initialize rope-to-PCI bridge 0.

INI

8880

IO_BD

R2PCI init done

Rope-to-PCI bridge 0 initialization.

INI

8890

IO_BD

early Super init

Iniitalizing Super-I/O for early RS-232
output.

FLT

8890

IO_BD

Super init fail

Couldn’t initialize Super-I/O.

INI

88A0

IO_BD

Super init done

Super-I/O initialization complete.

WRN

8A03

EXT IO

No graph console

Cannot re-establish communications with
the graphics console.

WRN

8A04

EXT IO

No USB keyboard

Cannot re-establish communications with
the USB keyboard.

TST

8C06

EXT IO

PCI BIST test

Running PCI Built-In Self-Test

WRN

8C07

EXT IO

PCI BIST error

PCI Built-In Self-Test failed.

WRN

8C08

SYS BD

PCI alloc error

PCI address space allocation failed.

WRN

8C09

IO BD

PCI mem mngr err

Memory allocation for PCI device failed.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

WRN

8C0A

EXT IO

PCI mem type err

PCI device requested invalid memory
type.

WRN

8C0B

IO BD

PCI max bus dpth

PCI bus depth exceeded maximum
supported depth.

WRN

8C0C

EXT IO

PCI dev not cnfg

Unable to configure PCI device.

WRN

8C0F

IO BD

dev tree ovrflow

Data space for PCI devices is full.

WRN

8DEC

IO BD

init LAN SROM

Initializing the core LAN serial EPROM.

SHU

8DEC

IO BD

resetting system

Restarting system after core LAN
initialization.

FLT

8E10

IO BD

PARALEL port cfg

Parallel port configuration failed.

FLT

8E11

IO BD

SERIAL1 port cfg

Serial 1 port configuration failed.

FLT

8E12

IO BD

SERIAL2 port cfg

Serial 2 port configuration failed.

FLT

8E13

IO BD

FLOPPY drive cfg

Floppy drive configuration failed.

FLT

8E20

IO BD

bad USB port cfg

USB port configuration failed.

WRN

9001

EXT IO

no console found

Search for console display device failed.

INI

9151

IO BD

init SERIAL_1

Initializing serial 1 port as console
display.

INI

9152

IO BD

init SERIAL_2

Initializing serial 2 port as console
display.

INI

915F

IO BD

init unknown dev

Initializing unknown device as console
display.

INI

916s

EXT IO

init PCI slot s

Initializing PCI device in slot s as console
display.

INI

91DB

IO BD

init SERIAL_LDB

Initializing serial LDB port as console
display.

INI

9C51

IO BD

consol is SER_1

Console display is on serial port 1.

WRN

9C51

IO BD

bad init SERIAL1

Serial port 1 failed to initialize as a
console device.

INI

9C52

IO BD

consol is SER_2

Console display is on serial port 2.

WRN

9C52

IO BD

bad init SERIAL2

Serial port 2 failed to initialize as a
console device.

INI

9C6s

EXT IO

consol is GRAPHs

Console display is on graphics card in PCI
slot s.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

WRN

9C6s

EXT IO

bad PCI slot s

Graphics in PCI slot s failed to initialize
as a console device.

INI

9C8t

EXT IO

cnfg mon type t

Set graphics console to monitor type t.
(Seen when cycling through types.)

WRN

9C8t

EXT IO

mon type t fail

Failed to configure console to monitor type
t.

INI

9CDB

IO BD

consl is SER_LDB

Console display is on serial LDB port.

WRN

9CDB

IO BD

bad init SER_LDB

Serial LDB port failed to initialize as a
console device.

FLT

A088

IO BD

consl path fault

Unable to boot--no console device found.

WRN

A008

EXT IO

no boot device

Unable to boot--no bootable device found.

WRN

A0BD

EXT IO

device not ready

Boot device not ready--operation may be
retried.

FLT

A0FF

EXT IO

unknown launch

Unable to boot. Explanation may appear
on console.

WRN

A50F

EXT IO

init pri pth err

Unable to boot from primary boot device.

WRN

A70F

EXT IO

init otr pth err

Unable to boot from non-primary boot
device.

INI

C10m

SYS BD

CPUm is monarch

CPU m was chosen as the monarch
processor. (All other CPUs are slaves.)

INI

C30m

SYS BD

monarchm test

CPU m finished the monarch-only tests
and system initialization.

INI

C30C

SYS BD

mnrch slv chck

The monarch CPU is checking whether
the slaves are in the correct rendezvous.

INI

C3FF

SYS/IO

late monarch tst

The monarch CPU is starting the late
(post-memory) monarch-only tests.

FLT

C3FF

SYS/IO

late monarch flt

The late (post-memory) monarch-only
tests failed.

INI

C4CC

SYS BD

initialize ccp

Searching for (lab-only) debugger card.

INI

C4CD

SYS BD

no ccp found

Debugger card not found.

INI

C4CE

SYS BD

ccp disabled

Debugger card disabled.

INI

C4CF

SYS BD

ccp found

Debugger card found.

INI

C500

SYS BD

get primary path

Autoboot is reading primary boot path
from stable store.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

INI

C540

EXT IO

init pri path

Autoboot is trying to boot from primary
boot device.

INI

C580

EXT IO

load IPL pri pth

Loading IPL from primary boot device.

WRN

C5F0

EXT IO

err read pri IPL

Error loading IPL from primary boot
device.

FLT

C5F0

EXT IO

pri IPL fault

Error loading IPL from primary boot
device.

WRN

C5F1

EXT IO

err read pri IPL

Cannot load IPL from primary boot
device--load address invalid.

WRN

C5F2

EXT IO

err read pri IPL

Cannot load IPL from primary boot
device--file is not IPL image.

WRN

C5F3

EXT IO

err read pri IPL

Cannot load IPL from primary boot
device--IPL image size invalid.

WRN

C5F4

EXT IO

err read pri IPL

Cannot load IPL from primary boot
device--IPL entry point address invalid.

WRN

C5F8

EXT IO

err read pri IPL

Cannot load IPL from primary boot
device--IPL image checksum failed.

INI

C5FF

launch pri IPL

Booting from primary boot path.

INI

C642

EXT IO

init kybrd consl

Try to initialize USB keyboard.

FLT

C642

EXT IO

kybd error

An error was detected trying to access the
keyboard.

WRN

C643

EXT IO

keyboard reinit

Keyboard was re-initialized.

WRN

C64F

EXT IO

reset montr type

The console device failed to initialize with
the given monitor type. Try again with
type 1.

TST

C68s

SYS BD

test graph in s

Look for graphics card in PCI slot s.

INI

C68s

SYS BD

init graph in s

Successfully initialized graphics card in
PCI slot s.

WRN

C68s

SYS BD

fail graph in s

Card in PCI slot s failed graphics
initialization or is not a graphics card.

INI

C740

EXT IO

init other path

Autoboot is trying to boot from
non-primary boot device.

INI

C780

EXT IO

ld IPL othr path

Loading IPL from non-primary boot
device.

WRN

C7F0

EXT IO

other IPL fault

Error loading IPL from non-primary boot
device.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

WRN

C7F1

EXT IO

bad alt IPL read

Cannot load IPL from non-primary boot
device--load address invalid.

WRN

C7F2

EXT IO

bad alt IPL read

Cannot load IPL from non-primary boot
device--file is not IPL image.

WRN

C7F3

EXT IO

bad alt IPL read

Cannot load IPL from non-primary boot
device--IPL image size invalid.

WRN

C7F4

EXT IO

bad alt IPL read

Cannot load IPL from non-primary boot
device--IPL entry point address invalid.

WRN

C7F8

EXT IO

bad alt IPL read

Cannot load IPL from non-primary boot
device--IPL image checksum failed.

WRN

C7FF

launch IPL other

Booting from a device other than the
primary boot path.

INI

CB00

SYS BD

TOC initiated

A Transfer of Control entered the
firmware TOC handler.

WRN

CB01

SYS BD

no OS TOC vector

There is no TOC vector for the operating
system. Firmware will soft boot the
system.

WRN

CB02

SYS BD

bad OS TOC addr

The operating system TOC handler vector
is invalid. Firmware will soft boot the
system.

WRN

CB03

SYS BD

bad OS TOC code

The operating system TOC handler is
invalid. Firmware will soft boot the
system.

WRN

CB04

SYS BD

bad OS TOC len

The size of the operating system TOC
handler is invalid. Firmware will soft boot
the system.

WRN

CB05

SYS BD

bad OS TOC chksm

The operating system TOC handler failed
the checksum test. Firmware will soft boot
the system.

WRN

CB0A

SYS BD

prev TOC logged

Firmware detected unread PIM data from
a previous TOC and will not overwrite it.
(PIM for this TOC is lost.)

INI

CB0B

SYS BD

branch to OS TOC

Branching to the operating system TOC
handler.

WRN

CB0C

SYS BD

br OS TOC failed

Branch to the operating system TOC
handler failed. Firmware will soft boot the
system.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

WRN

CB10

SYS BD

LPMC initiated

A Low-Priority Machine Check entered
the firmware LPMC handler. The handler
should log the error and return to normal
operation.

WRN

CB11

SYS BD

icache LPMC err

An instruction cache parity error caused
the LPMC.

WRN

CB12

SYS BD

dcache LPMC err

A data cache parity/ECC error caused the
LPMC.

WRN

CB13

SYS BD

dcache tag error

The parity error is in the tag portion of
the data cache.

WRN

CB14

SYS BD

dcache data err

The parity error is in the data portion of
the data cache.

FLT

CB1F

SYS BD

OS LPMC failed

Firmware couldn’t branch to the operating
system LPMC handler. It will halt the
CPU, requiring a power cycle to recover.

WRN

CB71

SYS BD

HPMC occurred

A High-Priority Machine Check caused
entry to PDCE_CHECK (the firmware
trap handler).

WRN

CB72

SYS BD

LPMC occurred

A Low-Priority Machine Check caused
entry to PDCE_CHECK (the firmware
trap handler).

WRN

CB73

SYS BD

TOC occurred

A Transfer of Control caused entry to
PDCE_CHECK (the firmware trap
handler).

FLT

CB9r

IO BD

Error on roper

An error was detected on rope r.

FLT

CB99

SYS BD

seed IVA handler

PDC_SEED_ERROR triggered an HPMC.

FLT

CB9A

SYS BD

HPMC overwrite

Firmware is overwriting PIM data from a
previous HPMC.

OFF

CBA1

SYS BD

AIOC int dat err

I/O controller internal error.

OFF

CBA2

IO BD

EtoA rope perr

Parity error between I/O controller and
Rope-to-PCI bridge.

OFF

CBA3

SYS BD

access invld TLB

An invalid I/O TLB entry was accessed.

OFF

CBA4

IO BD

EtoA rp cmd perr

Command parity error between I/O
controller and Rope-to-PCI bridge.

OFF

CBA5

IO BD

CDF timeout

Rope Command/Data FIFO is backed up.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

OFF

CBA6

IO BD

R2PCI resp tmout

Rope-to-PCI bridge timed out. Could be a
failure of the PCI card, rope, or R2PCI
bridge.

OFF

CBA7

IO BD

Unknown AIOC err

Unknown I/O controller error.

OFF

CBB1

IO BD

PCI timeout

A PCI card requested the bus but failed to
use it.

OFF

CBB2

IO BD

PCI timeout; OV

More than once aPCI card requested the
bus but failed to use it.

OFF

CBB3

IO BD

R2PCI intrnl err

Rope-to-PCI bridge internal error.

OFF

CBB4

IO BD

R2PCI int err;OV

Multiple Rope-to-PCI bridge internal
errors.

OFF

CBB6

IO BD

PCI data req err

PCI bus data requestor error: R2PCI
detected PERR# assertion.

OFF

CBB8

IO BD

PCI D req err;OV

Rope-to-PCI bridge detected multiple
PERR# assertions.

OFF

CBBA

IO BD

PCI data par err

PCI bus data parity error.

OFF

CBBC

IO BD

PCI Dpar err;OV

Multiple PCI bus data parity errors.

OFF

CBBE

IO BD

R2PCI intrnl err

Error in R2PCI internal data to PCI bus.

OFF

CBC0

IO BD

R2PCI int err;OV

Multiple R2PCI internal data to PCI bus
errors.

OFF

CBC2

IO BD

PCI data parity

PCI data parity error. I/O error log word 3
contains the error address.

OFF

CBC4

IO BD

PCI data par; OV

Multiple PCI data parity errors. I/O error
log word 3 contains the error address.

OFF

CBC6

IO BD

R2PCI intrnl err

Rope-to-PCI bridge internal data error:
R2PCI detected PERR# assertion.

OFF

CBC8

IO BD

R2PCI int err;OV

Multiple R2PCI internal data errors:
R2PCI detected multiple PERR#
assertions.

OFF

CBCA

IO BD

PCI data rs err

PCI bus data responder error: R2PCI
detected PERR# assertion.

OFF

CBCC

IO BD

PCI D rs err; OV

Multiple PCI bus data responder errors:
R2PCI detected multiple PERR#
assertions.

OFF

CBCE

IO BD

R2PCI T-Abort

Rope-to-PCI bridge signalled Target
Abort.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

OFF

CBD0

IO BD

R2PCI T-Abort;OV

Rope-to-PCI bridge signalled multiple
Target Aborts.

OFF

CBD2

IO BD

PCI parity err

PCI address/command parity error.

OFF

CBD4

IO BD

PCI par err; OV

Multiple PCI address/command parity
errors.

OFF

CBD6

IO BD

PCI no DEVSEL#

No PCI device selected (DEVSEL#
assertion). I/O error log word 3 contains
the error address.

OFF

CBD8

IO BD

PCI no DEVSEL;OV

Multiple DEVSEL# assertions. I/O error
log word 3 contains the error address.

OFF

CBDA

IO BD

PCI target abort

A PCI device signalled Target Abort. I/O
error log word 3 contains the error
address.

OFF

CBDC

IO BD

PCI T-Abort; OV

A PCI device signalled multiple Target
Aborts. I/O error log word 3 contains the
error address.

OFF

CBDD

IO BD

PCI assrts LOCK#

A PCI device asserted LOCK#.

OFF

CBDE

IO BD

PCI LOCK#; OV

A PCI device asserted LOCK# multiple
times.

OFF

CBE0

IO BD

PCI assrts SERR#

A PCI device asserted SERR#: address
parity error or other system error.

OFF

CBE2

IO BD

PCI SERR#; OV

A PCI device asserted SERR# multiple
times.

OFF

CBE3

IO BD

Unknown PCI err

Unknown PCI error detected.

OFF

CBE6

SYS BD

AtoE rope perr

Parity error between system I/O controller
and Rope-to-PCI bridge.

OFF

CBE7

IO BD

R2PCI intrnl err

Rope-to-PCI bridge internal data error.

OFF

CBE8

SYS BD

AtoE rope perr

Command parity error between system
I/O controller and Rope-to-PCI bridge.

OFF

CBE9

IO BD

Unknown Rope err

Unknown rope error occurred.

FLT

CBF0

SYS BD

HPMC initiated

A High-Priority Machine Check entered
the firmware HPMC handler.

FLT

CBF1

SYS BD

no OS HPMC IVA

There is no HPMC vector for the
operating system. Firmware will halt the
CPU, requiring a power cycle to recover.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

FLT

CBF2

SYS BD

bad OS HPMC len

The size of the operating system HPMC
handler is invalid. Firmware will halt the
CPU, requiring a power cycle to recover.

FLT

CBF3

SYS BD

bad OS HPMC addr

The operating system HPMC handler
vector is invalid. Firmware will halt the
CPU, requiring a power cycle to recover.

FLT

CBF4

SYS BD

bad OS HPMC cksm

The operating system HPMC handler
failed the checksum test. Firmware will
halt the CPU, requiring a power cycle to
recover.

FLT

CBF5

SYS BD

OS HPMC vector 0

The size of the operating system HPMC
handler is zero. Firmware will halt the
CPU, requiring a power cycle to recover.

WRN

CBFA

SYS BD

prev HPMC logged

Firmware detected unread PIM data from
a previous HPMC and will overwrite it.

FLT

CBFB

SYS BD

brnch to OS HPMC

Branching to the operating system HPMC
handler.

FLT

CBFC

SYS BD

OS HPMC br err

Branch to the operating system HPMC
handler failed. Firmware will halt the
CPU, requiring a power cycle to recover.

FLT

CBFD

SYS BD

unknown check

The firmware trap handler didn’t detect
an HPMC, LPMC, or TOC.

FLT

CBFE

SYS BD

HPMC during TOC

A High-Priority Machine Check occurred
during Transfer of Control processing.

FLT

CBFF

SYS BD

multiple HPMCs

A High-Priority Machine Check occurred
while processing another HPMC.

INI

CC0n

SYS BD

CPUn OS rendezvs

Slave CPU n entering the final
rendezvous, waiting for the operating
system to awaken it.

INI

CC1n

SYS BD

CPUn early rend

Slave CPU n entering the early
rendezvous, waiting for the monarch CPU
to initialize scratch RAM and other
system state.

INI

CC2n

SYS BD

CPUn rendezvous

Slave CPU n entering rendezvous. Slave
CPUs enter this rendezvous numerous
times during boot.

INI

CC3n

SYS BD

CPUn cache rend

Slave CPU n entering cached rendezvous,
waiting for the monarch CPU to configure
the system bus.

Chapter 3

Troubleshooting
Selftest Failures

Table 3-2. Chassis Codes for B1000/C3000 Workstations
Ostat

Code

FRU

Message

Description

INI

CC4n

SYS BD

CPUn mem rendez

Slave CPU n entering memory
rendezvous, waiting for the monarch CPU
to select a boot device.

TST

D000

SYS BD

micro controller

Firmware is initializing communications
with the system controller.

WRN

D004

SYS BD

micro not resp

Firmware detected a communications
error with the system controller.

INI

D005

SYS BD

set dom1 fan spd

Firmware is initializing communications
with the system controller.

INI

D006

SYS BD

set dom2 fan spd

Firmware is initializing communications
with the system controller.

WRN

D007

SYS BD

bad microctl cmd

Firmware detected a communications
error with the system controller.

FLT

D01n

SYS/IO

fan n: failure!

Firmware detected system fan n stopped.

WRN

D02n

SYS/IO

fan n: too slow!

Firmware detected system fan n is
running too slowly.

Memory Failures
The B1000/C3000 system requires Memory Page Deallocation to be implemented. This
feature allows the workstation to provide information to the operating system about
memory failures.
HP-UX 10.20 or later uses information to map out failing memory areas and continue
normal operation. You can use the command memrpt with the detail switch to obtain
information about the Memory Page Deallocation Table (PDT) as well as single-bit errors
logged by the system.
# /usr/sbin/sysdiag Enter
DUI > logtool Enter
LOGTOOL> memrpt detail Enter

The PDT can also be checked using the pdt command in the Service menu of the Boot
Console Handler (refer to “Boot Console Menus” on page 159).
For allowable memory configurations see Chapter 2 of this manual.

Chapter 3

Troubleshooting
Running System Verification Tests

Running System Verification Tests
HP-UX uses an on-line diagnostics product named Mesa (Support Tools Manager) that
allows system operation verification.
Three interfaces are available with the Support Tools Manager:
• a command line interface (accessed through the cstm command)
• a menu-driven interface (accessed through the mstm command)
• a graphical user interface (accessed through the xstm command)
For more information on these user interfaces, see the on-line man pages by entering the
following at a command line prompt:
man cstm

Enter

man mstm

Enter

man xstm

Enter

For information on the enhanced on-line diagnostics, see the enhanced on-line diagnostics,
see the Support Media User’s Manual (HP Part Number B3782-90176).
To access the Support Tools Manager, perform the following steps:
1. In a terminal window, type the following at the # prompt to invoke the command line
interface:
# cstm

Enter

2. The following message appears:
Support Tools Manager

Version A.01.00

Type ‘help’ for a list of available commands.
CSTM>

3. To verify the system operation, type the following at the CSTM> prompt and press Enter:
CSTM> verify all
Messages similar to the following appear:
Verification has started on device (CPU).
Verification has started on device (FPU).
CSTM> Verification of(FPU)has completed.
CSTM> Verification of(CPU) has completed.
4. Press Enter to return to the CSTM> prompt after all test results are reported.

Chapter 3

Troubleshooting
Running System Verification Tests

5. To exit the Support Tools Manager, enter the following:
CSTM> exit Enter

If any tests failed, run Self Test and ISL diagnostics to isolate the problem.

Chapter 3

Troubleshooting
Running ODE-Based Diagnostics

Running ODE-Based Diagnostics
The Offline Diagnostic Environment (ODE) consists of diagnostic modules for testing and
verifying system operation. ODE provides all the necessary functions for the user to load
specified tests and interact with those tests.
ODE is an ISL utility. To boot ODE:
1. Invoke the ISL environment from the system disk or CD-ROM.
2. Type ode [Enter] after the ISL> prompt to invoke ODE from the LIF directory on the
system disk. The prompt changes to ODE>.
Not all of the test modules are available on all systems. To see what test modules are
available to run on this system, type ls at the ODE> prompt. The available modules include
the following:
• wdiag – tests and verifies the basic functionality of the PA-8500 chip. This tool tests the
CPU, cache, TLB and floating point functions.
• memtest – tests and verifies the memory arrays. If an error is detected, the diagnostic
reports the memory card and its slot number that needs replacement. It also, provides a
map of the memory configuration so that the user can identify the types of memory and
its slot location.
• mapper – identifies the configuration of HPPA systems. It displays path, identification,
and revision information of I/O components, configuration of memory controllers,
processors, co-processors, cache, and TLB, as well as processor board component
revisions and values of various HPPA system identifiers, revisions and capabilities.
• astrodiag – tests and verifies the basic functionality of the Astro memory/IO controller
chip.
• siodiag – tests and verifies the functionality of the super IO multifunction IO chip,
including serial, parallel, USB, etc.
For further information on the various ODE commands and a complete listing of the
command set, type help [Enter] at the ODE> prompt or at the prompt of one of the test
modules.

Chapter 3

4 Field Replaceable Units
This chapter lists the HP VISUALIZE B1000/C3000 Workstation Field Replaceable Units
(FRUs) and provides procedures and illustrations showing their removal and replacement.

Field Replaceable Units

WARNING

For all removal and replacement procedures in this chapter, you
must power off the workstation and unplug the workstation power
cord from the AC power outlet.

NOTE

To maintain FCC/EMI compliance, verify that all covers are replaced and
that all screws are properly seated.

Use the following tools to remove or replace FRUs:
• Torx T-10 driver
• Torx T-15 driver
• Light duty flat blade screw driver with 6-inch (150mm) blade
• Needle-nose pliers
• ESD equipment (see “Electrostatic Discharge (ESD) Precautions” on page 196)
• Pen knife
NOTE

To maintain FCC/EMI compliance, verify that all covers are replaced and
that all gasket material is intact.

Figure 4-1. shows an exploded view of the internal components (FRUs) in the B1000 and
C3000 workstations.
Refer to this figure for the locations of the various workstation FRUs while performing the
FRU removal and replacement procedures in this chapter.

Chapter 4

Field Replaceable Units

Figure 4-1. B1000/C3000 Workstation Main Components

Fan/Speaker

System
Fans

PCI Retainer
Chassis

LCD/
Power
Switch
Air Divider

Power Supply

Side
Panel

System
Board
Memory
Cards

CD Drive
Carrier

Hard Disk Drive Fan
Assembly
Floppy
Disk Drive
Carrier

Chapter 4

Hard Disk
Drive
Carrier

Field Replaceable Units

Figure 4-2. CD Drive Bracket Assembly

CD Drive
Bracket
Blank Filler
Plate

Blank Filler Screws
(T-10 Torx Screws)
Bracket Screws
(T-15 Torx Screws)

Figure 4-2. shows the CD Drive Bracket FRUs for the B1000/C3000 workstation.

Chapter 4

Field Replaceable Units

Figure 4-3. Floppy Drive Bracket Assembly

Floppy Drive
Bracket

Bracket
Screw

Blank Filler Screws
(T-10 Torx)
Bracket Screw
(T-15 Torx)

Blank

Figure 4-3. shows the Floppy Disk Drive Bracket Assembly for the B1000/C3000
workstation.

Chapter 4

Field Replaceable Units

Figure 4-4. Hard Disk Drive Bracket Assembly

6-32 Shoulder
Screws

Drive
Mounting
Bracket

Figure 4-4 shows the Hard Disk Drive Bracket Assembly FRUs for the B1000/C3000
workstation.

Chapter 4

Field Replaceable Units
Exchange and Non-exchange Part Numbers

Exchange and Non-exchange Part Numbers
In this chapter we refer to exchange and non-exchange part numbers.
You must return FRUs with exchange part numbers in exchange for a replacement FRU.
Do not return FRUs with non-exchange part numbers—you may discard them.
Each of the B1000/C3000 workstation exploded views show field replaceable units. Table
4-1 lists the exchange parts, and Table 4-2 lists the non-exchange parts in the
B1000/C3000 workstation.

Chapter 4

Field Replaceable Units
Exchange and Non-exchange Part Numbers

FRUs Part Numbers
Table 4-1. Exchange Parts FRU List
Part Number

Description

A4986-69012

300MHz B1000 CPU Assembly

A4986-69014

400MHz C3000 CPU Assembly

A6057-69010

750MHz C3700 CPU Assembly

A3862-69501

256 MByte SDRAM DIMM

A3860-69501

128 MByte SDRAM DIMM

A1658-69028

9GB 7200 RPM LVD Disk

A1658-69026

18GB 10K RPM Disk

A1658-69027

9GB 10K RPM Disk

A4986-69001

500W Power Supply

Chapter 4

Field Replaceable Units
Exchange and Non-exchange Part Numbers

Table 4-2. Non-exchange Parts FRU List
Part Number

Description

A4986-66530

SCA Disk Backplane

D2035-60282

Floppy Drive

D4385-60001

32x ATAPI CD Drive

A4978-62005

SCA - drive bracket

A4978-62006

CD Drive bracket assembly

A4986-62006

Floppy Disk Drive bracket assembly

5063-4513

Speaker

A4978-62025

LCD/ Power Switch

A4978-62012

Fan- 92 mm

A4978-62013

Fan - 120 mm

A4978-68501

Fan - 80 mm - low profile

A4983-60401

USB Keyboard, United States

A4983-60101

USB Mouse, United States

A4986-63008

LVD SCSI Terminator

A1658-63012

NSE SCSI Terminator

A4986-40007

PCI Retainer Clip

A4986-62003

Front Bezel w/ CD Filler (blank)

A4986-63002

Cable - CD Signal

5182-1857

CD Audio Cable

A4986-63003

Cable - Ultra SCSI Signal

A4986-63004

Cable - Floppy Signal

A4986-63005

Floppy/CD ROM Power Cable

A4986-63006

LCD Signal Cable

A4978-62005

SCA Drive Bracket Assembly

A4986-62001

Main Chassis w/ keys, fans

A4986-00026

PCI Air Separator (Divider)

A4986-00039

Fan Bracket- Disk/Memory

0624-0727

Screw - 6-32 X 0.437 T-15 w/ slot

A4978-00039

6-32 Thumbscrew

Chapter 4

Field Replaceable Units
Exchange and Non-exchange Part Numbers

Table 4-2. Non-exchange Parts FRU List
Part Number

Description

0624-0727

Screw - T-15 w/ slot

1826-4269

Real Time Clock Module (internal battery)

Chapter 4

Field Replaceable Units
FRU Removal and Replacement

FRU Removal and Replacement
The procedures in this section describe how to remove field replaceable units (FRUs).
Observe any notices and prerequisites before removing a FRU. Replacement is the reverse
of removal, unless noted.
Before performing these procedures, observe the following precautions:
Step 1. Power off the system, the monitor, and any peripheral devices.

NOTE

There is no need to manually shutdown the HP-UX operating system on the
workstation before switching it off. When the front panel power switch is
pressed to off, the workstation automatically shuts down the operating
system before terminating the power. Wait for the system to completely
shutdown and power off before disconnecting the power cord.

CAUTION

Unplugging the power cord while HP-UX is running can damage the system
files. Do not remove the left side panel before powering down the workstation.
Remember that the left side panel is integral to the power supply safety
interlock.

Step 2. Unplug the workstation power cord and the power cord of any peripheral devices
from AC wall outlets.
Step 3. Unplug the system unit power cord from the AC input connector.
Step 4. Disconnect any external cables from the connectors on the front and rear of the
system unit.
Step 5. Attach a static-grounding wrist strap to your wrist and a location on the system
chassis that is bare metal. Attach the sticky end of the wrist strap to bare metal
on the rear panel of the workstation.
Step 6. Lay the workstation on a flat stable surface, such as a table top or floor. To protect
against scratches, remove miscellaneous debris and preferably use an ESD mat
to cushion the workstation.

CAUTION

Follow normal ESD, anti-static precautions when handling the workstation
or any of its components. Failure to do so can cause component degradation or
failure.

Step 7. If installed, remove any locking device from the security loop on the rear of the
system unit. To access the storage media, the front panel security lock must be in
the unlock position.

Chapter 4

Field Replaceable Units
FRU Removal and Replacement

System Unit Front Panel
This section describes how to open and close the workstation front panel.
Opening the System Unit Front Panel
Perform the following steps to open the system unit.
1. Power off the workstation, and unplug the power cord from the electrical outlet.
2. Attach the static-grounding wrist strap by following the instructions on the package.
Attach the sticky end of the wrist strap to bare metal on the back panel of the system
unit.
3. Unlock the front panel (also known as the front bezel) by pressing in on the two latch
buttons located on the right side of the front panel. See Figure 4-5.
Figure 4-5. Opening the Front Bezel

Latch
Button

Front Panel
Lock

Latch
Button

4. Swing the panel clockwise on its left snap hinges until the panel comes free and place
the front panel in a location to avoid damage.
Closing the System Unit Front Panel
Perform the following steps to close the system unit.
1. Locate the snap hinges on the left side of the front panel, and insert them into the holes
located along the left edge of the system unit.
2. Rotate the front panel counterclockwise until you hear the two latch buttons snap in
place. The front panel is now closed. If there is a need to lock the front panel, use the
system unit keys supplied with the system to lock the panel.

Chapter 4

Field Replaceable Units
FRU Removal and Replacement

3. Plug in the system unit power cord, and power on the system.
Left Side Panel of the System Unit
This section explains how to open and close the left side panel of the system unit. This side
panel will have to be opened whenever you need access to the internal components of the
workstation.
Opening the Left Side Panel of the System Unit
Perform these steps to open the left side panel.
WARNING

If you remove the left side panel while the workstation is running,
the safety interlock switch will power down the workstation. Be
aware that cutting off power to the workstation via the safety
interlock does not perform a clean shutdown of the workstation.

1. Turn the computer around so the rear is facing you. On the right edge of the computer,
there are two thumbscrews with slotted T-15 Torx heads as shown in Figure 4-6.
Remove the two thumbscrews.
2. Grasp the back edge of the left side panel and rotate it outward approximately 45
degrees to the computer. Next, pull the panel toward you as shown in Figure 4-6. This
releases the panel’s left side hook hinges from their hinge slots. See Figure 4-6.

Chapter 4

Field Replaceable Units
FRU Removal and Replacement

Figure 4-6. Opening the Left Side Panel of the System Unit

Hinge Slot
T-15 Torx Thumbscrew

EMI gasket

Safety
Interlock
Switch

NOTE

100

Safety
Interlock
Release
Pin

The EMI gasket, as shown in Figure 4-6, must not be removed from the side
panel.

Chapter 4

Field Replaceable Units
FRU Removal and Replacement

Closing the Left Side Panel of the System Unit
Perform these steps to close the left side panel.
NOTE

Power supply thumbscrews must be fully tightened before closing the left side
panel. Failure to tighten thumbscrews may damage the left side panel.

1. Hold the left side panel so that the hook hinges can be inserted into their hinge slots.
See Figure 4-6. Note that the hinge slots are located on the far right edge of the system
unit (using the back of the system unit as the reference).
2. Swing the back edge of the panel toward the system unit’s back edge and press the
outside edges of the side panel tightly against the system unit. This will ensure a tight
seal of the EMI gaskets.
3. Secure the side panel in place by screwing the top and bottom slotted T-15 Torx thumb
screws into their brackets. The recommended torque setting is 6 inch-pounds.

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System Power Supply
This section will prove important to you as you begin to service the system. For example,
you may need to install memory in the system unit. To do this, you need to position the
power supply so you can access the memory slots. To remove the system board, you will
need to remove the power supply. If the power supply fails, you will need to replace it with
a new one. This section will help you accomplish these tasks.
WARNING

To prevent injury, unplug the workstation power cord from the
electrical outlet before servicing any internal components.

The topics covered in this section are:
• Propping up the Power Supply
• Removing the Power Supply
Propping Up the Power Supply
To prop the power supply up, follow these steps:
1. Lay the system on its side on a cushioned surface to protect against damage to the
exterior workstation surfaces as shown in Figure 4-8.
2. Open the left side panel of the system unit by following the procedure in the section
“Opening the Left Side Panel of the System Unit” in this chapter.
3. Unscrew the two screws on the power supply chassis as shown in Figure 4-7.
Figure 4-7. Unscrewing the Power Supply Captive Screws
Power Supply
Handle

Power Supply

Captive Screws

4. Lift up on the power supply handle. The power supply bail automatically engages once

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the power supply is propped in the upright position as shown in Figure 4-8. Note that
the bail automatically springs into the bail lock to secure the power supply.
Figure 4-8. Propping Up the Power Supply

Bail Lock

Bail

Power Supply

Closing the System
Once you have completed the task you set out to perform, you are ready to close the
system. To close the system follow these steps:
1. Push slightly back on the power supply until you are able to remove the bail from the
bail lock. Using the power supply handle lower it downward into its original operating
position. See Figure Figure 4-7.
2. Tighten both captive screws in place as seen in Figure 4-7.
3. Replace the left side panel of the system unit as shown in the section “Closing the Left
Side Panel of the System Unit” in this chapter.
Removing the Power Supply
To remove the power supply follow these steps:
1. Follow the steps covered in the section “Propping Up the Power Supply.”
2. Disconnect both power cables from the system board, the control cable, and the power
cable for the SCA disk drives. See Figure 4-9. Note that these cables are keyed to
prevent you from incorrectly plugging them in when you replace the power supply.

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FRU Removal and Replacement

Figure 4-9. Disconnecting the Power Supply Cables

Power
Cable
Connectors

Control Cable
Connector

3. Remove the bail from the bail lock. See Figure 4-10.
4. Grasp the power supply by the handle and slide the spring hinge lever to the right and
rotate it downward to lock it in place. See Figure 4-10. This allows you pull outward on
the left side of the power supply while moving the power supply to the left as shown in
Figure 4-10. The power supply should be free from its left spring hinge and right hinge.
You can now remove the power supply from the system unit.

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Figure 4-10. Removing the Power Supply
Power Supply

Right Hinge
Spring Lever

Spring Hinge
Bail Lock

Bail

Closing the System
Once you have completed the task you set out to perform, you are ready to close the
system. To close the system follow these steps:
1. Pick up the power supply by its handle and slide the power supply pivot hole over the
right side hinge pin.
2. Position the left end of the power supply in its proper location and release the hinge
lever by lifting it up and allow the hinge pin to spring back into place. Adjust the angle
of the power supply until the bail drops into the bail bracket. It will now remain in
place.
3. Replace all power supply and sensor cables as shown in Figure 4-9. Make sure the
cables are positioned so they will not be damaged by power supply movement.
4. Grab the handle of the power supply and lower it into its original operating position.
See Figure 4-7.
5. Tighten both captive screws in place as seen in Figure 4-7.
6. Replace the left side panel to the system unit as shown in the section “Closing the Left

Side Panel of the System Unit” in this chapter.

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I/O Cards
The B1000 and C3000 computer’s PCI assembly has six slots. Slots 5 and 6 are half-size
Peripheral Connect Interface (PCI) slots. Slots 1 through 4 are full-size PCI slots. See
Figure 4-11 for a brief description of slot capabilities.
Figure 4-11. PCI Card Slot Numbering and Capabilities

NOTE

To maintain good graphics performance, you should always use slot 2 (SL2) as
the primary graphics card slot and slot 4 (SL4) as the secondary graphics
card slot.

The six I/O slots as seen from the back of the computer are labeled from top to bottom
starting with one. See Figure 4-12.
Figure 4-12. I/O Slot Numbering
I/O Slot 1

I/O Slot 6

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FRU Removal and Replacement

Removing I/O Cards
This section assumes that you already have I/O cards loaded in the system unit, and you
would like to remove them. You will need a T-15 Torx driver or a flat blade screw driver to
remove the I/O slot bulkhead screws.
Here are the steps required for remove an I/O card from the system unit.
1. Open the side panel of the system unit as explained in the section “Opening the Left
Side Panel of the System Unit” in this chapter.
2. Pull evenly in the direction of the arrow on both sides of the I/O card retainer to remove
it. See Figure 4-13.
Figure 4-13. Removing the I/O Card Retainer

I/O Card

I/O Card
Retainer

Air Divider
3. Locate the I/O card you want to remove and using a T-15 Torx driver or flat blade screw
driver remove the I/O card’s bulkhead screw as shown in Figure 4-14.
Figure 4-14. Removing the I/O Card

I/O Card Being Removed

4. Pull evenly on the outside edges of the I/O card to remove it.

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Installing I/O Cards
To install a new I/O card, do the following:
NOTE

Slots two and four are the graphics card slots. The primary graphics card slot
is slot number two and the secondary graphics card slot is slot number four.

1. Open the left side panel of the system unit as explained in the section “Opening the Left
Side Panel of the System Unit” in this chapter.
2. Locate the appropriate slot for the I/O card that is to be installed. See Figure 4-12.
3. Unscrew the T-15 Torx screw from the bulkhead blank of the slot you have chosen. If no
blank is present, you may skip to step four.
4. Pull evenly in the direction of the arrow on both sides of the I/O card retainer to remove
it. See Figure 4-13.
5. Insert the I/O card into the slot you have chosen with the bulkhead appropriately
positioned. The ends of the card should be placed in the I/O card guides. Press firmly
and evenly on the I/O card until it is in the connector. Screw the T-15 Torx screw into
the I/O card’s bulkhead to secure the I/O card.
6. Replace the I/O card retainer by placing the bottom retainer clip in the slot on the air
divider and the clips on the PULL tabs snap into their slots on the upper chassis.
7. Close the left side panel of the system unit by following the procedure in the section
“Closing the Left Side Panel of the System Unit” in this chapter.

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System Unit Fans
The B1000/C3000 has five fans that are used to cool various areas within the unit. If one of
these fans is not working, you will need to replace it to ensure no heat damage is caused to
the system unit. To replace a bad fan, you will need to follow one of three sets of procedures
that are covered in this section. The three procedures are:
• Removing the fan from the hard disk drive area
• Removing the fans from the CPU area
• Removing the fan and speaker from the I/O card area.
Figure 4-15. Fan Cooling Areas for the System Unit

I/O Card
Area

Hard Disk
Drive Area
CPU
Area

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Removing the Fan from the Hard Disk Drive Area
This section provides the procedure for removing the cooling fan from the back of the hard
disk drive chassis. You will need to remove this fan when it needs replacement and when
you need to access or remove the:
• SCA disk interface board
• System board
• DIMM cards
Here are the steps necessary for removing the fan from the hard disk drive chassis.
1. Remove the system unit’s side panel. See the section “Opening the Left Side Panel of
the System Unit” in this chapter.
2. Lay the system unit on its right side (determined by facing the workstation front panel),
and prop up the power supply. See the section “Propping Up the Power Supply” in this
chapter.
3. Unplug the fan power cable from the system board. If you are removing the hard disk
drive fan to access the memory cards, you do not need to unplug the fan’s power cable.
4. Lift up on the handle of the fan bracket to remove the fan. See Figure 4-16. As you lift
up on the fan bracket, the top alignment tabs will be removed from their hard disk drive
alignment screws, and the bottom alignment tabs will be removed from their holes
allowing the fan to be removed. Once the hard disk drive fan is removed, place it on top
of the hard disk drive chassis.

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Figure 4-16. Removing the Fan from the Hard Disk Drive Chassis

Top
Alignment
Tab

Fan Bracket Handle

Fan Bracket
Memory Fan
Bottom
Alignment Tab
DIMM Card

Fan Bracket
Guide

Bottom Alignment Hole

DIMM Card Connector

Removing the Fans from the CPU Area
This section provides the procedure for removing the cooling fans from the CPU area of the
system unit’s chassis. You will need to remove these fans when they need replacement or
repair and when you need to remove the system board.
Here are the steps necessary for removing the fans from the CPU area of the system unit’s
chassis.
1. Remove the system units left side panel. See the section “Opening the Left Side Panel of
the System Unit” in this chapter.
2. Lay the system unit on its right side (determined by facing the system units front
panel), and remove the power supply. See the section “Removing the Power Supply” in
this chapter.
3. Unplug the power cables for the fans as shown in Figure 4-18., and position yourself so
you are facing the back of the system unit. See Figure 4-17.

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Figure 4-17. Removing the Fan Rivets

Plastic
Rivet(s)
Plastic
Rivet(s)

Plastic
Rivet(s)

4. Remove the plastic mounting rivets that hold the fans in place. See Figure 4-17. To
remove the rivets, press in on the backside of the rivet to release the fastener. If the
rivet backside is inaccessible, use a sharp edged device to remove the rivet from the face
of the rear panel. Also, while removing the rivets, you will need to reach inside the
system unit and hold on to the fan you are removing. If you are removing the top fan,
hold on to the fan and pull outward as shown by the arrow in Figure 4-18. If you are
removing the lower fan, you will need to hold both edges of the fan and slide it to the
right. See arrow one in Figure 4-18. Next pull outward on the fan. See arrow two in
Figure 4-18.

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Figure 4-18. Removing CPU Area Fans
Top of
Workstation

(Upper)
System Fan 2

Front of
Workstatio

(Lower)
System Fan 3

Note that you can replace the fans using the original rivets; however, the plastic rivets will
be slightly deformed. If you would like new rivets to replace the old ones, new rivets for
mounting the fans are supplied in the replacement kit.
Installing the Fans for the CPU Area
To replace the system board fans, do the following:
Installing the Bottom Fan
1. Position the bottom fan so its power cable channel is against the system unit chassis,
and the power cable channel as you face the fan is in the lower right corner.
2. Slide the lower left corner of the fan into the fan support. See Figure 4-15.
3. Line up the rivet holes of the fan with the rivet holes of the system unit chassis.
4. Press the plastic rivets into place. See Figure 4-17.
5. Plug the fan power cable into its connector on the system board. See Figure 4-18.
Installing the Top Fan
1. Position the top fan so its power cable channel is up against the workstation chassis,
and the power cable channel as you face the fan is in the upper right corner.
2. Line up the rivet holes of the fan with the rivet holes of the system unit chassis.
3. Press the plastic rivets into place. See Figure 4-17.
4. Plug the fan power cable into its connector on the system board. See Figure 4-18.

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Removing the Fan and Speaker from the I/O Card Area
The I/O area of the system unit has its own cooling fan. Note that there is a speaker
attached to the same mounting bracket as the fan. This section explains how to remove the
fan and speaker if they are defective.
To remove the I/O cooling fan or speaker, do the following:
1. Remove the workstation left side panel. See the section “Opening the Left Side Panel of
the System” in this chapter.
2. Lay the workstation on its side, and remove all of the I/O cards. See the section
“Removing I/O Cards” in this chapter.
3. Remove the system unit air divider as shown in Figure 4-19 by unscrewing the two T-15
Torx screws, which hold it in place. Next grasp the edge of the air divider and pull it
towards you.
Figure 4-19. Removing the System Unit Air Divider

T-15 Screw

Air Divider

4. Remove the fan and speaker cables from the system board and lift up on the bracket
mounting clip. See arrow in Figure 4-20. Next grab hold of the fan and speaker bracket
and rotate it about 15 degrees to the left. See the arrow in Figure 4-20. The fan and
speaker bracket should now be free of the clip retainer hole and the bracket stop. Now
move the whole mounting bracket to the left or toward the back of the CD Drive chassis.
The fan and speaker mounting bracket is now free of the system unit.

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Figure 4-20. Removing the Fan and Speaker from the I/O Area
Fan

Speaker
Bracket Mounting
Clip

Speaker Cable
Clips

Fan Power
Cable

Bracket

CD Drive Chassis

Bracket Stop
Mounting Clip
Retainer Hole

5. To remove the speaker from the mounting bracket, push a finger through the access
hole and spread the two retaining clips. The speaker will pop free of the mounting clips.
Figure 4-21. Removing the Fan and Speaker from the Bracket
Fan

Speaker
Mounting
Clip

Mounting
Bracket

Speaker
Cable

Fan
Mounting
Clip
Speaker

Bracket Mounting Clip

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Fan Key
Power Cable
Channel

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6. Remove the fan from the bracket by slightly pulling the left and right fan mounting
clips away from the fan, and then pulling outward in the direction of the arrow. See
Figure 4-21.
Installing a Fan or Speaker in the I/O Card Area
If you are replacing a fan or speaker in the I/O card area, follow the steps covered in this
section.
1. Remove the fan or speaker from the I/O card area by following the procedure in the
section “Removing the Fan and Speaker from the I/O Card Area” in this chapter.
2. Install the fan by positioning the fan power cable channel so that it is located in the
lower right corner of the fan and speaker mounting bracket. See Figure 4-20. Note that
the power cable channel must be positioned against the mounting bracket. Once you
have the fan in the correct position, pull outward on the fan mounting clips and put the
fan in place. Then release the mounting clips so that they hold the fan on the mounting
bracket.
3. Install the speaker by positioning it so that the speaker cable can be easily run out of
the hole in the back of the mounting bracket. See Figure 4-20. Note that the speaker
cable must be held in place on the backside of the mounting bracket by the speaker
cable clips as shown in Figure 4-20. Once you have the speaker in the correct position,
pull outward on the speaker mounting clips and put the speaker in place. Then release
the mounting clips so that they hold the speaker on the mounting bracket.
4. Replace the fan/speaker bracket in the chassis by inserting the bottom and in first
between the system board and the CD cage. Insert the edge into the slots provided an
then rotate it into place until the mounting clip snaps into place. See Figure 4-20. on
page 115.
5. Position the fan power cable, speaker cable and LCD ribbon cable so that they run along
the system board side of the computer chassis. See Figure 4-20. Dress the cables so that
they are free from damage by other system components.
6. Place the air divider into its proper position as shown in Figure 4-19., and screw the
T-15 Torx screws into place.
7. Replace all I/O cards into their proper slots as explained in the section “I/O Cards” in
this chapter.
8. Close the system unit as discussed in the section “Closing the System Unit” in this
chapter.

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Removable Media Devices
There are only two removable media devices allowed in a B1000/C3000 computer:
• CD Drive
• 3.5-inch floppy disk drive.
The procedures provided in the subsequent sections explain how to install and remove
media devices.
Installing a CD Drive
Install the CD drive by following the procedure covered in this section.
WARNING

Turn the workstation off and unplug the power cord before
installing the CD drive.

Note you will have to verify that the master/slave/CSEL jumper is set in the CSEL
position. Since different manufacturers of CD drives have different locations for the CSEL
jumper, look at the documentation that comes with the CD drive for the proper location of
this jumper.
CAUTION

CD drives are susceptible to mechanical and electronic shock. When handling
the drive, always wear the static-grounding wrist strap that came in the CD
drive kit. Always handle the drive carefully.

1. Perform the procedures in the sections “Opening the System Unit Front Panel” and
“Opening the Left Side Panel of the System Unit.” The front panel must be open to
insert the CD drive into its proper location in the chassis. The left side panel must be
open to access the CD drive ATAPI connector and its power connector.
2. Remove the CD Drive rear cover by unscrewing the T-15 Torx screw as shown in Figure
4-22. Note that the CD drive’s rear cover is located on the rear of the removable media
chassis inside the workstation. Push the cover handle away from the rear of the
removable media chassis approximately one inch. Next pull the cover handle toward
you. The ATAPI data cable, CD audio cable and power cable are now accessible to you.

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Figure 4-22. Removing the CD Drive Rear Cover
Rear
Cover
Rear Cover
Handle

Audio
Cable

T-15 Torx/slotted
Screw

ATAPI Cable
Power Cable

3. Rotate the system unit around until you see the front of the unit as shown in Figure
4-23.
Figure 4-23. Front of System Unit with the Front Panel Removed

LCD Display
System Power Switch

CD Drive Blank

Floppy Disk Drive Blank

4. Remove both CD Drive bracket screws (T-15 Torx screws) and pull the CD Drive bracket
out of the chassis assembly as shown in Figure 4-24. Next remove the four CD Drive
blank screws (T-10 Torx screws) as shown in Figure 4-24. and remove the blank from
the bracket. You are now ready to mount the CD Drive into the CD Drive bracket.

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Figure 4-24. Removing the CD Drive Bracket and Blank

CD Drive Bracket

Blank

Bracket

Blank Filler Screws
(T-10 Torx Screws)
Bracket Screws

5. Read the CAUTION statement at the beginning of this section. Next remove the CD
Drive from its shipping container, and using the four T-10 screws mount the disk drive
to the bracket as shown in Figure 4-24.

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Figure 4-25. Installing the CD Drive

CD Drive Bracket Guide

CD Drive

Blank Filler Screws

CD Drive Bracket Runner

Bracket Screws

6. Slide the CD Drive and its bracket into the system unit chassis as shown in Figure 4-25.
There are runners on the side of each bracket and guides inside the CD Drive chassis
that will help the assembly to slide into place.
7. Tighten the two CD Drive bracket screws as shown in Figure 4-26.
Figure 4-26. Tightening the Bracket Screws

Bracket
Screw
(hidden)

Bracket Screw

8. Plug the ATAPI and power cables into their appropriate connectors. Note that the
connectors are keyed for proper insertion. See Figure 4-27.

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Figure 4-27. Plugging in the ATAPI and Power Cables

Audio Cable

ATAPI Cable

Power Cable

9. Make sure that the ATAPI and power cables are positioned so that they come out of the
bottom edge of the rear CD Drive cover. This edge is rounded to prevent cutting of the
cables. See Figure 4-28. Next tighten the T-15 Torx screw.
Figure 4-28. Replacing the Rear EMI CD Drive Cover
T-15
Torx/Slotted
Screw
Rear
Cover

10. Complete the installation of the CD Drive by replacing the front and side panels of the
system unit. You should also make sure that all cables are positioned with in the system
unit so that they do not hang loosely. This prevents damage to the cables.
Removing a CD Drive
This section explains how to remove a CD Drive from you system unit.
CAUTION

Chapter 4

CD Drives are susceptible to mechanical and electronic shock. When handling
the drive, always wear the static-grounding wrist strap that came in the CD
Drive kit. Always handle the drive carefully.

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1. Perform the procedures in the sections “Opening the System Unit Front Panel” and
“Opening the Left Side Panel of the System Unit.” The front panel must be open to
remove the CD Drive from the system chassis. The left side panel needs to be opened so
you can get to the CD Drive’s ATAPI connector and its power connector.
2. Remove the CD Drive rear disk cover by unscrewing the T-15 Torx screw as shown in
Figure 4-29. Note that the CD Drive’s rear cover is located on the back of the removable
media chassis inside the system unit. Push the cover handle away from the back of the
removable media chassis approximately one inch. Next pull the cover handle toward
you. The ATAPI and power cables are now accessible to you. Disconnect these cables
from the CD Drive.
Figure 4-29. Removing the CD Drive’s Rear Cover
Rear Cover

Rear Cover
Handle

Audio
Cable
T-15
Torx/slotted
Screw
ATAPI Cable
Power Cable

3. Rotate the system unit around until you see the front of the unit as shown in Figure
4-30.
Figure 4-30. Front of the System Unit with the Front Panel Removed

LCD

Bracket Screw
(hidden)
Power Switch

Bracket Screw

4. Remove both CD Drive bracket screws (T-15 Torx screws) and pull the CD Drive out of
the chassis assembly as shown in Figure 4-31. Next remove the four CD Drive

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mounting screws (T-10 Torx screws) as shown in Figure 4-31 and remove the CD Drive
from the bracket. You are now ready to attach the CD Drive blank to the CD Drive
bracket.
Figure 4-31. Removing the CD Drive

Bracket Guide

CD Drive

Bracket Runner

CD Drive Mounting
Screws
CD Drive Bracket

Bracket Screws

5. Insert the CD Drive blank in the CD Drive bracket and tighten the four CD Drive
mounting screws to secure the blank. Align the bracket runners and bracket guides and
slide the CD Drive blank and bracket into place. See Figure 4-32.

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Figure 4-32. Installing the CD Drive Blank

Bracket Guide

Blank

Bracket Runner
CD Drive Mounting
Screws
CD Drive Bracket
Bracket Screws

6. Tighten the two CD Drive bracket screws as shown in Figure 4-33.
Figure 4-33. Tightening the Bracket Screws

Bracket Screw

7. Place the ATAPI cable and power cables inside the CD Drive chassis, and position the
cables so that they go under the bottom edge of the CD Drive’s rear cover. The rear

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cover’s edge is rounded to keep you from cutting the cables. Figure 4-34. Next, place the
end opposite the rear cover handle into the cover slot and tighten the T-15 Torx screw to
secure the rear cover. You have now completed the removal of the CD Drive.
Figure 4-34. Replacing the CD Drive Rear Cover
Rear Cover

Rear Cover Handle

Audio Cable
T-15
Torx/slotted
Screw

ATAPI Cable

Power Cable

Installing a Floppy Disk Drive
Install the floppy disk drive by following the procedure covered in this section. Note there
are no jumper settings required for the installation of the floppy disk drive.
WARNING

Turn the workstation off and unplug the power cord before
installing the floppy disk drive.

CAUTION

Floppy disk drives are susceptible to mechanical and electronic shock. When
handling the drive, always wear the static-grounding wrist strap that came in
the Floppy disk drive kit. Always handle the drive carefully.

1. Perform the procedures in the sections “Opening the System Unit Front Panel” and
“Opening the Left Side Panel of the System Unit.” The front panel needs to be opened so
you can insert the floppy disk drive into its proper location in the chassis. The left side
panel needs to be opened to access the floppy’s data connector and its power connector.
2. Remove the floppy rear-disk cover by unscrewing the T-15 Torx screw as shown in
Figure 4-35. Note that the floppy’s rear cover is located on the rear of the removable
media chassis inside the system unit. Push the cover handle away from the rear of the
removable media chassis approximately one inch. Next pull the cover handle toward
you. The data and power cables are now accessible to you.

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Figure 4-35. Removing the Floppy Disk’s Rear Cover

Rear Cover
Rear Cover
Handle

Power Cable
T-15
Torx/slotted
Screw
Floppy Data Cable

3. Rotate the system unit around until you see the front of the workstation as shown in
Figure 4-36.
Figure 4-36. Front of Workstation with the Front Panel Removed

LCD

CD Drive
Blank

Power Switch
Floppy Drive
Bank

4. Remove both floppy disk bracket screws (T-15 Torx screws) and pull the floppy disk
bracket out of the chassis assembly as shown in Figure 4-37. Next remove the four
floppy disk blank screws (T-10 Torx screws) as shown in Figure 4-37. and remove the
blank from the bracket. You are now ready to mount the floppy disk drive into the
floppy disk bracket.

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Figure 4-37. Removing the Floppy Disk Bracket and Blank

Bracket

Bracket
Screw

Blank Filler Screws

Bracket Screw
Blank

5. Read the CAUTION statement at the beginning of this section. Next remove the floppy
disk drive from its shipping container, and using the four T-10 blank screws mount the
disk drive to the bracket as shown in Figure 4-38.

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Figure 4-38. Installing the Floppy Disk Drive

Floppy Disk
Drive Front
Panel

Floppy Disk Drive Mounting
Screws (T-10 Torx Screws)

Floppy Disk Drive Bracket
Bracket Screws

6. Slide the floppy disk and its bracket into the system unit chassis as shown in Figure
4-38.
7. Tighten the two floppy bracket screws as shown in Figure 4-39.
Figure 4-39. Tightening the Bracket Screws

Bracket Screw
(hidden)
Bracket Screw

8. Plug the data and power cables into their appropriate connectors. Note that the
connectors are keyed for proper insertion. See Figure 4-40.

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Figure 4-40. Plugging in the Data and Power Cables

Power
Cable

Data Cable

9. Verify that the data and power cables are positioned to come out of the top edge of the
rear floppy cover. This edge is rounded to prevent cutting of the cables. See Figure 4-41.
Next tighten the T-15 rear cover screw.
Figure 4-41. Replacing the Rear Floppy Cover

T-15
Torx/slotted
Screw

Power Cable

Data Cable

Floppy Rear Cover

10.Complete the installation of the floppy disk drive by replacing the front and side panels
of the system unit. You should also make sure that all cables are positioned within the
system unit so that they do not hang loosely. This will prevent damage to the cables.
Removing a Floppy Disk Drive
1. Perform the procedures in the sections “Opening the System Unit Front Panel” and
“Opening the Left Side Panel of the System Unit.” The front panel needs to be opened so
you can remove the floppy disk drive from the system unit chassis. The left side panel
needs to be opened so you can get to the floppy’s data connector and its power connector.

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2. Remove the floppy rear disk cover by unscrewing the T-15 Torx screw as shown in
Figure 4-42. Note that the floppy’s rear cover is located on the rear of the removable
media chassis inside the system unit. Push the cover handle away from the rear of the
removable media chassis approximately one inch. Next pull the cover handle toward
you. Remove the data and power cables from their connectors.
Figure 4-42. Removing the Floppy Disk’s Rear Cover

T-15
Torx/slotted
Screw

Power Cable

Data Cable

Floppy Rear Cover

3. Rotate the workstation around until you can see the front of the unit as shown in
Figure 4-43..
Figure 4-43. Front of Workstation with the Front Panel Removed
LCD

Power Switch
Bracket
Screw
(hidden)
Floppy Disk Drive

Bracket Screw

4. Remove both floppy disk bracket screws (T-15 torx screws) and pull the floppy disk drive
out of the chassis assembly as shown in Figure 4-43. Next remove the four floppy disk
mounting screws (T-10 torx screws) as shown in Figure 4-44 and remove the floppy disk
drive from the bracket. You are now ready to attach the floppy disk drive blank to the
floppy disk bracket.

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Figure 4-44. Removing the Floppy Disk Drive

Floppy Disk
Mounting Screw
(four, T-10)

Bracket
Screw
Floppy Disk Drive

Floppy Disk Bracket

5. Place the floppy disk blank in the floppy disk bracket and insert the four floppy disk
mounting screws into the bracket and tighten them. See Figure 4-45.

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Figure 4-45. Installing the Floppy Disk Blank and Bracket

Floppy Disk
Bracket

Bracket Screw

Floppy Disk
Mounting Screws
(four, T-10)
Floppy Disk Blank

6. Slide the floppy disk blank and its bracket into the system unit chassis as shown in
Figure 4-45.
7. Tighten the two floppy disk bracket screws as shown in Figure 4-46..
Figure 4-46. Tightening the Bracket Screws

Bracket Screw

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8. Inspect and verify that the data and power cables are positioned to come out of the top
edge of the rear floppy cover. This edge is rounded to prevent cutting of the cables. See
Figure 4-47. Put the rear cover in place and tighten the T-15 rear cover screw.
Figure 4-47. Replacing the Rear Floppy Cover

Rear Cover

T-15
Torx/slotted
Screw
Power
Cable

Data Cable

Rear Cover Handle

9. Complete the installation of the floppy disk drive by replacing the front and side panels
of the system unit. Verify that all cables are positioned properly within the workstation
to avoid damage to the cables.

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Hard Disk Drive
This section describes installation and removal of hard disk drives in the B1000/C3000
workstation.The first subsection details how to install a hard drive, the second subsection
details how to remove a hard disk drive and the final subsection describes how to configure
the hard disk after it is installed.
The B1000/C3000 workstations may have a maximum of two hard drives. The hard drive
that came with the workstation was set to SCSI ID 6. If adding a second hard disk drive,
the second hard disk drive will use SCSI ID 5. Note that the two slots for the hard disk
drives have SCSI ID numbers 5 and 6 preassigned to them. You will not be able to change
the SCSI ID numbers.
NOTE

Do not use SCSI ID 7 for any of the internal or external disk drives. The host
SCSI controller uses SCSI ID 7.

Installing a Hard Disk Drive
NOTE

If you are installing a new hard disk drive, the slotted pan screws for
attaching the drive in the carrier are stored on the carrier rails. Also, see the
section titled “Hard Disk Drive Configuration” in Chapter 2 in this manual.

1. Open the front panel of the workstation, refer to the section “Opening the System Unit
Front Panel.” In the front lower-right corner of the workstation, there are two hard
drive slots. The slot on the far right is the one discussed in this section. See Figure 4-48.

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Figure 4-48. The Hard Drive Slots

Hard Disk Drive
Slots

SCSI ID 5

SCSI ID 6

(Boot Disk)

2. Open the hard drive slot by pressing the plastic release hook upward and pulling
outward on the release lever as shown in Figure 4-49. As you pull outward on the
release lever the hard drive bracket will easily slide out of the slot.

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Figure 4-49. Removing the Hard Drive Bracket

Hard Disk Drive Bracket

Two T-15 Torx Hard Disk
Drive Mounting Screws
(hidden)

Plastic Release Hook

Release Lever

Two T-15 Torx Hard Disk Drive Mounting Screws

3. Mount the hard disk drive on the hard drive bracket using the four T-10 torx screws and
rubber mounting grommets as shown in Figure 4-50. Next, slide the assembly into its
hard drive slot, and push inward on the release lever until the front of the hard dive
bracket is flush with the system unit. To verify a good connection with the SCA hard
disk interface (backplane board) connector, press firmly around the corners of the hard
drive bracket.
NOTE

If you are installing a hard disk drive, you will need to mount it and create a
file system on it. This should be done after you have installed the hard disk
drive.
To mount a hard disk drive and create a file system on it use the procedure in
the section “Adding a Hard Disk Drive as a File System Using SAM” found in
this chapter.

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Figure 4-50. Inserting the Hard Disk Drive

Mounting Grommet
(do not remove)
T-15 Torx
Shoulder Screw

Hard Drive Bracket

Plastic Release
Hook
Hard Disk
Drive

Release Lever

Removing a Hard Disk Drive
This procedure explains how to remove the hard disk drive. Note that there are no cables
for you to worry about when removing a hard disk drive.
1. Open the front panel of the system using the instructions found in the section “Opening
the System Front Panel.” In the lower-right corner of the system unit as you face it,
there are two hard drive slots. The slot on the far right is the one discussed in this
section. See Figure 4-51.

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Figure 4-51. The Hard Drive Slots

Hard Disk Drive
Slots

SCSI ID 5

SCSI ID 6

2. Open the hard drive slot by pressing the plastic release hook upward and pulling
outward on the release lever as shown in Figure 4-52.. As you pull outward on the
release lever, the hard drive bracket will slide out of its slot.
Figure 4-52. Removing the Hard Disk Drive

Hard Disk Drive
Hard Disk Drive
Bracket
Plastic
Release Hook
Release Lever

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3. Remove the four T-15 Torx screws from the hard disk drive bracket. See Figure 4-53..
Figure 4-53. Removing the Hard Disk Drive from the Bracket

Mounting Grommet
(do not remove)

T-15 Torx Shoulder
Screw

Hard Disk Drive
Bracket

Plastic Release Hook

Plastic Release
Lever
Hard Disk
Drive

4. Slide the assembly into its hard drive slot, and push inward on the release lever until
the front of the hard dive bracket is flush with the system unit. See Figure 4-54.

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Figure 4-54. Replacing the Hard Disk Drive Bracket

Hard Disk Drive
Bracket

Plastic Release Hook

Release Lever

Storage Location for the
Four T-15 Shoulder Screws

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DIMM Cards
This section contains information regarding the installation and removal of memory
(DIMM cards). Before continuing with this section, carefully read the following list of
considerations:
• Use the procedure described in “Displaying the Current Memory Configuration” on
page 175 before attempting to install additional memory DIMMs in the workstation.
• Review the steps involved in installing memory DIMMs before you begin.
• Insert DIMMs in the order shown. Please refer to Figure 4-56.
• Note the proper orientation for DIMMs when inserting them into their connectors
because the connectors are keyed to prevent backwards installation. See Figure 4-57.
• Use the “Boot Console Handler” to verify that the computer recognizes the additional
DIMMs when you have finished installation.
Installing Additional Memory
Perform the following steps to add memory (DIMM cards) to the workstation.
1. Open the side panel of the system unit as explained in the section “Opening the Left
Side Panel of the System Unit” of this chapter.
2. Lay the system on its side as shown in Figure 4-55. The memory slots should be aligned
as shown in Figure 4-57. Figure 4-56. provides the loading sequence for the DIMM
cards. Currently the B1000 and C3000 workstations use 128 Mbyte and 256 Mbyte
DIMM cards. Note that the DIMM cards do not have to be loaded in pairs.
Figure 4-55. Propping Up the Power Supply

Power Supply

Disk/Memory Fan

DIMM Card
DIMM Connector

3. Prop up the system unit power supply as explained in the section “Propping Up the
System Unit Power Supply” in this chapter.

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4. For ease in installation of additional memory the hard disk drive fan may need to be
removed. See the section “Removing the Fan from the Hard Disk Drive Area” on page
110 in this chapter.
5. Load the DIMM cards in the slots using the loading sequence provided in Figure 4-56.
Figure 4-56. DIMM Card Slot Numbers and Loading Sequence

Disk/Memory
Fan

NOTE

When installing DIMMs, you need to orient the notches on the bottom edge of
the DIMM card so that they are aligned with the keys on the DIMM
connector. See Figure 4-57. The keyed DIMM connectors prevent you from
installing the DIMM cards backwards.

6. Press downward on the ejector tabs located on both sides of the DIMM connector. See
Figure 4-57. This opens the connector for DIMM card insertion.

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Figure 4-57. Installing Memory Cards
Press down on ejector tabs to open
Step 1 them and place the DIMM card in
the connector so that your fingers
are on the edge of the DIMM card.
Notches

Step 2
Black
Ejector Tab

Push the DIMM card down firmly
and evenly into the connector to
be sure it is properly seated.
White Ejector Tab

7. Place the DIMM card in the connector, lining it up with the guides. Make sure to put
the notched end toward the white ejector tab (to the left). See Figure 4-57.
8. Close the ejector tab.
9. Press firmly and evenly on the DIMM card to ensure that it seats properly. The ejector
tabs engage when the DIMM is properly seated.
10.Replace the power supply and workstation left side panel. You may now plug the power
cord back in to the electrical outlet.
11.Verify that this installation was successful by following the steps in Chapter 6, “The
Boot Console Handler.” If you have only replaced a faulty DIMM, you must execute the
pdt clear command in the service menu of the Boot Console Handler. Answer yes (Y)
to the prompt “Continue? (Y/N) >.”
Once you have completed the steps listed above, the DIMM cards are properly loaded.
Removing Memory
Perform the following steps to remove memory (DIMM cards) from the system unit.
1. Open the side panel of the system unit as explained in the section “Opening the Left
Side Panel of the System Unit” in this chapter.
2. Lay the system on its side as shown in Figure 4-58.

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Figure 4-58. Propping Up the Power Supply

Power
Supply

Disk/Memory
Fan

Fan
Bracket

DIMM Connectors

3. Prop up the system unit power supply as explained in the section “Propping Up the
System Unit Power Supply” in this chapter.
4. For ease in removing memory cards, remove the fan from the hard disk drive chassis.
See the section “Removing the Fan from the Hard Disk Drive Chassis” in this chapter.
5. Press downward on the ejector tabs located on both sides of the DIMM connector. See
Figure 4-59. This raises the DIMM card for easy extraction.
Figure 4-59. Removing Memory Cards

Ejector Tabs

Notches

6. Lift up evenly on the outside edges of the DIMM card. See Figure 4-59..
7. Replace the power supply and system unit side panel. You may now plug the power cord
back into the electrical outlet.
8. Verify that the removal was successful by following the steps in Chapter 6, “Boot
Console Handler.”

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System Unit LCD
This section describes how to remove and replace the B1000/C3000 workstation power
switch/LCD assembly, which is located on the front panel.
Removing the System Unit LCD
To remove the LCD assembly, perform the following steps:
1. Open the system unit’s front panel as shown in the section “Opening the System Unit
Front Panel.”
2. Unplug the LCD’s connector as shown in Figure 4-60.
Figure 4-60. Removing the System Unit LCD

LCD Connector

Mount Clip

LCD

Mounting Clips

3. Press inward on the mount clip located on the right side of the LCD mount and pull the
right side of the LCD outward in a clockwise motion. See Figure 4-60.. This action
releases the LCD’s left side mounting clips.
Replacing the Power Switch/LCD Assembly
To replace the power switch/LCD assembly, do the following:
1. Open the system unit’s front panel as shown in the section “Opening the System Unit
Front Panel.”
2. Insert the LCD’s left-side mounting clips into the slots shown on the system unit
chassis. See Figure 4-60. Press inward on the mount clip located on the right side of the
LCD mount bracket and insert this clip into the hole provided for it on the system unit
chassis.
3. Plug in the LCD connector as shown in Figure 4-60.

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4. Replace the system unit’s front panel. This completes the installation of the system
LCD assembly.

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The System Board
The system board contains the I/O section, computer main memory, CPU, and all of the
circuitry and connections that control how the workstation’s hardware and operating
system interact with each other. If any of the components on the system board are
defective, you must remove the system board from the workstation chassis.
The system board in the B1000/C3000 workstation is mounted on a tray. The following
procedures describe how to remove and replace the system board tray assembly as a
complete unit.
Removing the System Board
To remove the system board tray assembly, do the following:
1. Remove the left side panel as explained in the section “Opening the Left Side Panel of
the System Unit” in this chapter.
NOTE

Remove the terminators on the rear panel of the workstation.

2. Remove the two T-15 Torx screws that secure the system board tray assembly to the
rear panel of the workstation.
3. Remove the system unit power supply as covered in the section “System Unit Power
Supply” in this chapter.
4. Remove the hard disk drive fan as described in the section “Removing the Fan from the
Hard Disk Drive Area”.
5. Remove the DIMM cards as explained in the section “Removing Memory” in this
chapter.
6. Remove the PCI retainer, the I/O cards from their PCI slots and the air divider as
covered earlier in this chapter.
7. Unplug the following cables from the system board:
a. Floppy disk drive data cable
b. CD drive data cable
c. Hard disk drive fan cable
d. Fan/Speaker cables
e. LCD ribbon cable
f. CD drive audio cable
g. System board fan cables (2)
h. Ultra2 Wide LVD SCSI cable

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Figure 4-61. Removing the System Board

System Board

Left
Edge
Right
Edge

8. Fold back the workstation cables to avoid interference or damage.
9. Grasp the system board tray handle and slide the system board to the front of the
workstation. The system board tray keyholes are unlatched from the chassis wall hooks.
Lift the system board up then rotate to clear the top chassis hem and remove.
Installing the System Board Tray Assembly
To install the system board perform the following steps:
1. Angle the system board assembly diagonally as you begin installation. Position the
system board flat inside the chassis. Slide the system board tray slightly to the front
and then to the rear of the workstation to engage the chassis wall hooks. See Figure
4-62.

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Figure 4-62. Installing the System Board
Fan Power
Connector
Speaker
Connector
LCD Display
Connector
CD Power
Connector

CD Drive
Connector

Floppy
Drive
Connector

Fan
Power
Connector

Ultra2 Wide LVD SCSI Connector

2. Re-attach the cables described in step 7 of “Removing the System Board” on page 147
and replace the two T-15 Torx screws on the rear of the chassis.
3. Replace the following components:
a. Power supply
b. DIMM cards
c. Hard disk drive fan
d. PCI air divider
e. PCI cards
f. PCI retainer
4. Replace the left side panel as explained in the section “Opening the Left Side Panel of
the System Unit” in this chapter.

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Replacing the Battery
The battery in the B1000/C3000 workstation is contained within the real time clock
module, part number 1826-4269, on the system board. The component reference
designation is U33 on the system board. Follow the steps below to replace the battery:
1. Close all open applications on the workstation then use the power button on the front
panel to shut down.
2. Unplug the power cord from the workstation to disconnect all AC power. Remove the
workstation left side panel and place the workstation flat on a cushioned stable surface.
Adhere to electrostatically safe best practices before handling any internal components.
3. Remove the two captive screws for the power supply shown in Figure 4-7. on page 102.
Pull up on the power supply handle to engage the bail support for positioning the power
supply at approximately 90˚ to the system board.
Unplug the 6-pin power supply cable from the system board and move aside for
accessing the dual-in-line pin socket connector.
4. Carefully remove the defective real time clock module. Note the polarity dot which is
silk-screened on the component side of the circuit board.
CAUTION

Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer. Dispose of used
batteries according to the manufacturer’s instructions

CAUTION

Il y a danger d´explosion s´il y a remplacement incorrect de la batterie.
Remplacer uniquement acvec une batterie du même type ou d´un type
recommandé par le constructeur. Mettre au rébut les batteries usagées
conformément aux instructions du fabricant.

5. Insert the replacement part for U33 with the correct polarity to ensure proper
functionality. See Table 4-2. on page 95 for the correct part number.
6. Reconnect the 6-pin power supply cable to the system board. Push back slightly on the
power supply to disengage the support bail from the bail lock. Lower the power supply
to original operating position. See Figure 4-8. on page 103.
7. Replace the left side panel of the system unit as shown in the section “Closing the left
Side Panel of the System Unit” in this chapter.
Carefully inspect the seating of the left side panel in the mainframe chassis to assure
that the safety interlock switch is activated.
Apply AC power to the workstation and cycle the power button to the on position.
8. The B1000/C3000 workstation is now ready to reboot with the operational battery.

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5 Diagrams
This chapter provides functional information about the B1000/C3000 workstations. The
following block diagrams are intended as a guide to understanding the overall power
distribution and the functional overview of the workstations.

151

Diagrams
System Power

System Power
Figure 5–1 shows the system power distribution.
Figure 5-1. Power Distribution Diagram

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Figure 5–2 shows the system unit block diagram.
Figure 5-2. System Unit Functional Block Diagram

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Diagrams

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This chapter explains how to use the Boot Console Handler, which provides an interactive
environment after the power-on sequence in HP Visualize B1000/C3000 workstations.

155

Boot Console Handler

Here are the topics covered in this chapter:
• Boot Console Handler Features
• Accessing the Boot Console Handler
• Booting the Workstation
• Searching for Bootable Media
• Resetting the Workstation
• Displaying and Setting Paths
• Displaying and Setting the Monitor type
• Changing the Console to an External Terminal
• Displaying the Current Memory Configuration
• Display the Status of the System I/O
• Setting the Auto Boot and Auto Search
• Displaying and Setting the Security Mode
• Displaying and setting the Fastboot
• Displaying the LAN station address
• Displaying System Information
• Displaying PIM information

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Boot Console Handler Features
There are times when you want to interact directly with the hardware of your computer
before it boots the operating system. The workstation provides a menu-driven boot console
handler that allows you to perform special tasks, display information, and set certain
system parameters, even if the operating system is unavailable.
Here are some of the things you can do:
• Boot your computer
• Search for bootable media
• Reset your computer
• Display and set boot paths
• Display and set your monitor type
• Display memory configuration information
• Display the status of the PCI slots
• Set Auto Boot, Auto Search, and Auto Start
• Set Fastboot
• Display LAN information
• Display system information
The boot console menus follow, showing the various tasks you can perform and the
available information.
The shortened version of all commands is indicated by the uppercase letters.
Help is available for all the menus and commands by using either help, he or ? and the
menu or command for which you want help.

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Accessing the Boot Console Handler
If the workstation has crashed or power was turned off for some reason, press the power
switch and proceed to step 3. Otherwise, to access the boot console handler, follow these
steps:
1. Close any files and applications on your computer.
2. Press the power switch on the front panel of the workstation.
NOTE

There is no need to manually shut down the HP-UX operating system on your
computer before powering it off. When you turn off the power switch, your
computer automatically shuts down the operating system before terminating
the power.

Make sure you do not unplug the system’s power cord or otherwise interrupt power to
the system unit at this time.
3. Power on the workstation after it has completely shut down. If Autoboot is turned off,
the boot sequence automatically stops at the boot console Main Menu.
If auto boot is turned on, you will see the following message:
Processor is starting Autoboot process. To
discontinue, press any key within 10 seconds.
If auto boot and auto search are both turned on, you will see the following message:
Processor is booting from first available device. To discontinue,
press any key within 10 seconds.
NOTE

If you are using a power-saving monitor, you will have less than 10 seconds
from the time this message appears to press a key.

4. Press a key. You will then see the message:
Boot terminated
The Main Menu of the boot console appears.

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Boot Console Menus

Boot Console Menus
The boot console menus follow, showing the various tasks you can perform and the
available information.
The shortened version of all commands is indicated by the uppercase letters.
Help is available for all the menus and commands by typing either help, he or ? and the
menu or command for which you want help.

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Here are the menus:
---------------- Main Menu -----------------------------------------------Command
Description
-------------------------------------------BOot [PRI|ALT|]
Boot from specified path
PAth [PRI|ALT|CON|KEY|[]
Display or modify a path
SEArch [DIsplay|IPL] []
Search for boot devices
COnfiguration
[]
INformation []
Service []

Access Configuration menu/commands
Access Information menu/commands
Access Service menu/commands

DIsplay
HElp [|]
RESET

Redisplay the current menu
Display help for menu or command
Restart the system

------------Main Menu: Enter command >

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------ Configuration Menu ----------------------------Command
-------

Description
-----------

Display or set specified auto flag
Display or modify processor boot ID
Display boot-related information
Seconds allowed for boot attempt
Config/deconfig processor
Set the system to predefined values
Display or set boot tests execution
Display or set LAN Configuration
Change the current monitor type
Display or modify a path
Search for boot devices
Set/show security mode
Read or set real time clock in GMT
Set previous power state

BOot [|]
DIsplay
HElp [|]
RESET
MAin

Display help for menu or command
Redisplay the current menu
Display help for menu or command
Restart the system
Return to Main Menu

----Configuration Menu: Enter command >

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------------- Information Menu -------------------------------------Command
-------

Description
-----------------------------

ALL
BootINfo
CAche
ChipRevisions
COprocessor
FwrVersion
IO
LanAddress
MEmory
PRocessor
WArnings

Display
Display
Display
Display
Display
Display
Display
Display
Display
Display
Display

BOot [PRI|ALT|]
DIsplay
HElp [|]
RESET
MAin

Boot from specified path
Redisplay the current menu
Display help for menu or command
Restart the system
Return to Main Menu

all system information
boot-related information
cache information
revisions of VLSI and firmware
coprocessor information
firmware version
I/O interface information
built-in system LAN address
memory information
processor information
selftest warning messages

-----Information Menu: Enter command >

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------ Service Menu ----------------------------------Command
-------

Description
------------------------------------

ChassisCodes []
CLEARPIM
EepromRead [] {}
MemRead [] [a]
PCIDelay []
PDT [CLEAR]

Display/enable/disable chassis codes
Clear (zero) the contents of PIM
Read EEPROM locations
Read memory locations
Display or set PCI delay value
Display or clear the Page Deallocation Table

PIM [ [HPMC|LPMC|TOC]]
ScRoll [ON|OFF]

Display PIM information
Display or change scrolling ability

BOot [PRI|ALT|]
DIsplay
HElp
RESET
MAin

Boot from specified path
Redisplay the current menu
Display help for menu or command
Restart the system
Return to Main Menu

----Service Menu: Enter command >

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Booting The Workstation

Booting The Workstation
In general the B1000/C3000 workstation is started by the power switch and HP-UX boots
automatically. However, you may not always want the usual sequence to occur.
For example, you may want to start the workstation from an operating system that is
stored on a device that is different from the usual boot device. If the normal operating
system kernel or the disk on which it resides becomes damaged or unusable, you may wish
to boot from a different disk or perhaps another type of device, such as a CD drive.
Here are some possible booting scenarios you may encounter:
• If you know which device you want to boot from, and you know that it contains a
bootable operating system, follow the directions in “Accessing the Boot Console
Handler” earlier in this chapter, and then type the following at the prompt and press
Enter:
Main Menu:

Enter command

boot device

where device is the hardware path to the device, specified in Mnemonic Style Notation.
For example, if you wish to boot an operating system that is stored on a DDS-format
tape drive that is located at the hardware path scsi.1.0, you would type the following
command at the prompt and press Enter:
Main Menu:

Enter command

boot scsi.1.0

• If you do not know which device you want to boot from, then type the following at the
prompt and press Enter:
Main Menu:

Enter command

A message similar to the following will be displayed:
Path Number
----------P0
P1

Device Path
---------------IDE
FWSCSI.6.0

Device Type
-----------------TEAC CD-532E-B
SEAGATE ST39102LC

At the prompt, you might type the following and press Enter:
Main Menu:

Enter

command

boot P1

Note that the operating system on the specified device (P1) is used to boot the
workstation (also, see the section “Searching for Bootable Media”).
• If you wish to interact with the Initial System Loader (ISL) before booting the
workstation, follow the directions in “Accessing the Boot Console Handler” earlier in
this chapter, and then type the following at the prompt and press Enter:
Main Menu:

Enter

command

boot device

The following prompt will appear:
Interact with ISL

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Answering yes (Y) causes the ISL to be loaded from the specified device. After a short
time, the following prompt appears on your screen:
ISL>
ISL is the program that actually controls the loading of the operating system. By
interacting with ISL, you can choose to load an alternate version of the HP-UX
operating system. If you do not want to interact with ISL, you must enter no (N).
For example, if the usual kernel (/stand/vmunix) on your root disk (fwscsi.6.0) has
become corrupted, and you wish to boot your computer from the backup kernel
(/stand/vmunix.prev), type the following at the ISL> prompt and press Enter:
ISL>

hpux

/stand/vmunix.prev

• If you do not know which media in your file systems have bootable operating systems,
you can find them with the search ipl command. See the subsequent section
“Searching for Bootable Media” on page 166.

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Searching for Bootable Media
To list devices that contain bootable media, follow the directions in “Accessing the Boot
Console Handler” earlier in this chapter, and then type the following at the prompt and
press Enter:
Main Menu: Enter command > search ipl
The search command searches all buses. The search may turn up more devices than there
are lines on your display. If you are using a text terminal, you may control the progress of
the search from your terminal’s keyboard by performing the following steps:
• To hold the display temporarily, press Ctrl S
• To continue the display, press Ctrl Q
• To halt the search, press any other key
These flow-control commands do not work with a bit-mapped display, but such a display
can show more than forty lines of text, so you are unlikely to need them.
To search for devices of just one type that actually contain bootable media, follow the
directions in “Accessing the Boot Console Handler” earlier in this chapter, and then type
the following at the prompt and press Enter:
Main Menu: Enter command> search ipl device_type
Where device_type is one of the following:
•

fwscsi is the built-in Ultra2 Wide LVD SCSI bus.

•

scsi is the built-in Fast Narrow Single-Ended SCSI bus.

•

lan is all connections to the built-in LAN.

•

ide is the built-in CD-ROM.

•

pcin is an optional SCSI interface in slot number n.

For more information about the SEARCH command, type the following at the prompt and
press Enter:
Main Menu: Enter command> help search

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Resetting the Workstation
To reset your workstation to its predefined values, follow the directions in “Accessing the
Boot Console Handler” earlier in this chapter, and then type the following at the prompt
and press Enter:
Main Menu: Enter command > co
When the Configuration Menu appears, type the following at the prompt and press Enter:
Configuration Menu: Enter command > default
When the Configuration Menu appears, type the following at the prompt and press Enter:
Config Menu: Enter command > reset

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Displaying and Setting Paths

Displaying and Setting Paths
A path is the hardware address of a device that is attached to the I/O system of your
workstation. The path command sets the system paths shown in Table 6-1.
The path command sets and displays the hardware address of a specified device attached
to the I/O bus of your workstation.
Table 6-1. System Paths
Path Type

Device

primary or pri

Your workstation’s default boot device (usually the root disk)

alternate or alt

Your workstation’s alternate boot device (usually a DDS-format tape
device)

console or con

Your workstation’s primary display device

keyboard or key

Your workstation’s primary ASCII input device

To display the current settings for the system paths, type the following at the prompt and
press Enter:
Main Menu: Enter command > path
The paths are displayed in Mnemonic Style Notation, as shown in Table 6-2.
Table 6-2. Mnemonic Style Notation
I/O

Specification Format

Built-in LVD SCSI

fwscsi.scsi_address.logical_unit_number

Built-in NSE SCSI

scsi.scsi_address.logical_unit_number

Optional SCSI

pcin.scsi_address.logical_unit_number

Built-in LAN

lan.server_address.init_timeout.io_timeout

Built-in IDE

IDE

To display the current setting for a particular system path, follow the directions in
“Accessing the Boot Console Handler” earlier in this chapter, and then type the following
at the prompt and press Enter:
Main Menu: enter command > path path_type
where path_type is one of the path types listed in Table 6-1.
For example, to get the path to the primary boot device, follow the directions in “Accessing
Boot Console Handler” earlier in this chapter, and then type the following at the prompt
and press Enter:
Main Menu: Enter command > path primary
To set a system path to a new value, follow the directions in “Accessing the Boot Console

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Handler” earlier in this chapter, and then type the following at the prompt and press Enter:
Main Menu: Enter command > path path_type path
where path_type is one of the path types listed in Table 6-1. and path is the specification of
the path in Mnemonic Style Notation (as described in Table 6-2.). For example, to set the
primary boot path to a SCSI disk with an ID of 6.0, follow the directions in “Accessing the
Boot Console Handler” earlier in this chapter, and then type the following at the prompt:
Main Menu: Enter command > path pri fwscsi.6.0

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Displaying and Setting the Monitor Type
The workstation ships from the factory preset to use a monitor with a specific resolution
and frequency. If you replace your workstation’s monitor with a different type of monitor,
you must reconfigure your workstation to support the new monitor.

The Monitor Command
The monitor command lets you change your workstation’s graphics configuration. This
command is available in the Configuration Menu of the Boot Console Handler.
NOTE

The monitor command lets you change your workstation’s graphics
configuration before you replace your monitor. For information about
changing the configuration after you replace your monitor, go to the section
“Changing Your Monitor Type” in the “Setting the Monitor Type at Power On”
on page 173.

To display the current graphics and console information, enter the following command:
Main Menu:

Enter command>

Configuration Menu:

Enter

configuration
command>

monitor

The correct usage for setting the graphics configurations is:
monitor graphics_path

type

where valid graphics_path parameters are:
graphics(1) - Graphics adapter installed in option slot 1.
graphics(2) - Graphics adapter installed in option slot 2 (primary slot).
graphics(3) - Graphics adapter installed in option slot 3.
graphics(4) - Graphics adapter installed in option slot 4 (secondary slot).
graphics(5) - Graphics adapter installed in option slot 5.
graphics(6) - Graphics adapter installed in option slot 6.
and type is the numerical monitor type as shown with the monitor list command. See
“Setting the Monitor Type” on page 172 for a list of types. For example, an HP
VISUALIZE-EG graphics card (A4977A) installed in option slot 2 would be graphics(2).
Note that you can have graphics(1) through graphics(6) for your graphics_path;
however, there are two preferred I/O slots available for graphics cards in the workstation.
Those slots are slots 2 and 4. Slot 2 is the primary graphics card slot, and slot 4 is the
secondary graphics card slot.
NOTE

170

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Displaying the Current Monitor Configuration
To display the current monitor configuration for your system from the Configuration Menu
of the Boot Console Handler, follow the directions in “Accessing the Boot Console Handler”
on page 158 in this chapter. Once you are in the Boot Console Handler Main Menu, type
the following command and press Enter:
Main Menu: Enter command> configuration
This places you in the Configuration Menu. From here, type the following command at the
prompt and press Enter:
Config Menu: Enter command> monitor
The screen displays a list of the current graphics adapters and their monitor types
configured for the workstation.
MONITOR INFORMATION
Path
-------

Slot Head
----- ----

GRAPHICS(2) 2

HPA
------

Resolution
----------

fffa000000

1280x1024

Freq

Type

Class

----- ---- ------75Hz

PCI

Configuration Menu: Enter command>
In this example, only the graphics adapter, GRAPHICS(2), is configured. The monitor type
for GRAPHICS(2) is set to type 1, which for this card is a 1280x1024 monitor that uses a
frequency of 75 Hz.

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Setting the Monitor Type
You can set the monitor type for a graphics adapter by typing the following at the prompt
and pressing Enter:
Configuration Menu: Enter command> monitor graphics(n) tt
Where n is the number of the graphics adapter and tt is the monitor type. To display a list
of supported monitors that are used by the graphics card, type the following command at
the prompt and press Enter:
Configuration Menu: Enter command> monitor list
A list of valid monitor types similar to the following is displayed:
MONITOR INFORMATION
Path
Slot Head Type
------- ---- ---GRAPHICS(2) 2
1
1
GRAPHICS(2) 2
1
2
GRAPHICS(2) 2
1
3
GRAPHICS(2) 2
1
4
GRAPHICS(2) 2
1
5
GRAPHICS(2) 2
1
6
GRAPHICS(2) 2
1
7
GRAPHICS(2) 2
1
8
GRAPHICS(2) 2
1
9
GRAPHICS(2) 2
1
10
GRAPHICS(2) 2
1
11
GRAPHICS(2) 2
1
12
GRAPHICS(2) 2
1
13
GRAPHICS(2) 2
1
14
GRAPHICS(2) 2
1
15

Size
Freq Class
--------- ---- ----1280x1024 75Hz PCI
1280x1024 75Hz PCI, Double buffered
1280x1024 75Hz PCI, Greyscale
1280x1024 75Hz PCI, Double buffered, Greyscale
1280x768 75Hz PCI
800x600 75Hz PCI
640x480 75Hz PCI
1600x1200 75Hz PCI
1600x1200 75Hz PCI, Greyscale
1200x1600 75Hz PCI
1200x1600 75Hz PCI, Greyscale
1280x1024 72Hz
1280x1024 72Hz Double buffered
640x480 60Hz
---------- user defined -----------

Configuration Menu: Enter command>

To set the monitor type for GRAPHICS(2) to monitor type 1 type the following at the
command prompt and press Enter:
Config Menu: Enter command> monitor graphics(2) 1
This will take effect on the next reboot.
MONITOR INFORMATION
Path

Slot

-----

GRAPHICS(2) 2

Head

----- -----1

Configuration Menu:

172

HPA

fffa000000

Resolution

Freq

Type

----------- ------ --1280x1024

75Hz

Class
------PCI

Enter command>

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The boot console may display a message that tells you that your new monitor selection will
take effect the next time you reboot your workstation. The boot console also displays the
new monitor information.
Trying to change the monitor type to a number not listed for that graphics device fails and
gives you the following warning message:
Value of monitor type n out of range (n - nn)
Trying to change the monitor type on an empty slot fails and gives you the following
warning message:
No such graphics card.

Setting the Monitor Type at Power On
If you replace your workstation’s monitor with a different monitor type, you need to let the
computer’s firmware know you made this change. To do this, reboot the workstation and
use either the automatic monitor selection process or the boot console handler’s monitor
command. The monitor command is described in the section “Setting the Monitor Type” on
page 172. The automatic monitor selection process is described in this section.
Once you have rebooted the system by turning it off, wait for a short time for the hard disk
drive’s disk to stop spinning. Next, turn the workstation on and watch for the Num Lock
light to flash.
NOTE

It takes approximately one to two minutes after powering on the workstation
before the Num Lock light flashes.

Wait two seconds after the Num Lock light comes on, which is near the end of the boot
sequence, then press Tab to initiate the automatic monitor selection process. If your screen
remains blank after two minutes of waiting for something to be displayed, see the section
“Troubleshooting Monitor Problems” in this chapter. Otherwise, if you see information
similar to the following displayed on your screen and it is the correct monitor type, press
the Enter key to select it.
MONITOR INFORMATION
Path
------

Slot

Head

------ ----

GRAPHICS(2) 2

Type

Size

-----

-------

nnnnxnnnn

Freq

Class

----- -------

nnHz

PCI

Press[RETURN]to select this monitor type(type n of n types)
Note that if you do not select this monitor type, the system cycles through all of the
available monitor types one at a time until you find one that meets your needs.
Once you have made your monitor type selection, the system queries you to confirm your
selection. Press Y to save this monitor type.
If you press any key other than Y, the following message is displayed:
Monitor type not saved.

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At this point, the new monitor type is active, but not saved. Because you didn’t save the
monitor type, the next time you reboot the system the original monitor type will be used.
Next, the following message is displayed:
To select a new Graphics Monitor Type press the key now,
otherwise EXIT by entering any other key (or will time out in 15
seconds)...
To restart the monitor selection process, press Tab.

Troubleshooting Monitor Problems
In the event that your console stops displaying to your graphics device, use the following
procedure to set the console for displaying to an external terminal.
1. Turn the workstation power off.
2. Disconnect the USB keyboard connector from the rear panel.
3. Connect a serial terminal emulator to the Serial 1 connector (the left serial connector)
on the system rear panel. Configure the terminal for: 9600 baud, No Stop Bits, No
Parity, and 8 Bits.
4. Power on the system. The system will now display the console to the terminal connected
to Serial 1 port. Note that you can use a 9-pin to 9-pin serial cable (HP Part Number
F1044-80002) to connect an HP Omnibook serial port to the workstation.
5. Set the monitor type and path using the Boot Console Handler. For information,
reference the section “Displaying and Setting the Monitor Type” on page 170.

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Displaying the Current Memory Configuration
The following sample screen output uses the memory command to show a memory
configuration table with properly-installed and configured memory.
To display the current memory configuration for you system, from the Information Menu of
the boot console handler, follow the directions in “Accessing the Boot Console Handler” on
page 158. Once you are in the Boot Console Handler Main Menu, type the following at the
prompt and press Enter:
Main Menu: Enter command> information
This places you in the Information Menu. From here, type the following at the prompt and
press Enter:
Information Menu: Enter command> memory
The screen displays status and configuration information for the memory DIMMs installed
in the workstation. See the section, “Memory Information Sample” on page 176

Chapter 6

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Boot Console Handler
Displaying the Current Memory Configuration

Memory Information Sample
The following sample shows the memory information when memory modules are properly
installed and configured:
MEMORY INFORMATION
MEMORY STATUS TABLE
Slot
Size
-----------0
256MB
1
256MB
2
128MB
---------

Status
-----Active
Active
Active

TOTAL MEMORY = 640MB
MEMORY FAULT TABLE
Slot
-----

Size
------

Status
------------

Active, Installed Memory
Deallocated Pages

: 640MB of SDRAM
: 0 Pages
---------------------------

Available Memory
Good Memory Required by OS

: 640 MB
:

0 (not initialized)

Memory
HVERSION SVERSION
---------------0×0860

176

0×0900

Chapter 6

Boot Console Handler
Displaying the Status of the I/O slots

Displaying the Status of the I/O slots
The I/O command lets you identify all built-in I/O devices and optional I/O devices
installed in the option slots. It is available in the Information Menu.
To use the IO command from the Information Menu of the boot console, type the following
command at the prompt and press Enter:
Information Menu: Enter command> IO
Information about the built-in and optional I/O devices is displayed.

I/O MODULE INFORMATION
Path
Decimal
---------LAN
10/0/12/0
AUDIO
10/0/13/0
IDE
10/0/14/0
SUPERIO MISC 10/0/14/0
FLOPPY
10/0/14/1/0
SERIAL_1
10/0/14/1/1
SERIAL_2
10/0/14/1/2
PARALLEL
10/0/14/1/3
USB
10/0/14/2
SCSI
10/0/15/0
FWSCSI
10/0/15/1
GRAPHICS(2) 10/6/2/0

Type
---Ethernet
Audio
IDE
Bridge Device
Floppy Disk
RS232 port
RS232 port
Parallel port
USB
SCSI
SCSI
Display

Location
-------built-in
built-in
built-in
built-in
built-in
built-in
built-in
built-in
built-in
built-in
built-in
slot2

HVER
---0060

SVER
---a200

Vers
---0x02

Dep
--0x00

0060

a300

0x00

0060
0060

8c00
8c00

0x01
0x01

0x00
0x00

0060
0060
0060
0070

a900
a300
a300
8500

0x95
0x00
0x00
0x01

0x00
0x00
0x00
0x00

Main Menu: Enter command>

Chapter 6

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Boot Console Handler
Setting the Auto Boot and Auto Search Flags

Setting the Auto Boot and Auto Search Flags
The auto boot and auto search flags are variables stored in your workstation’s
nonvolatile memory. (Non-volatile memory retains its contents even after power is turned
off.) If you reset these flags to a new value, the change takes effect the next time you reboot
the workstation.
The auto boot flag boots the operating system whenever the workstation is turned on.
To examine the state of the auto boot and auto search flags, type the following at the
prompt and press Enter:
Configuration Menu: Enter command> auto
If auto boot is set to on, your workstation automatically attempts to boot the operating
system when turned on. If auto boot is set to off, your workstation enters the boot
administration mode of the Boot Console Handler.
The state of the auto search flag determines how your workstation seeks a boot device
during autoboot. If auto search is set to on, your workstation will search for other boot
devices if the primary boot device is not available. If auto search is off, your workstation
will default to the boot administration mode if it can’t see the primary boot device.
To change the state of the auto boot or auto search flags, type the following at the prompt
and press Enter:
Config Menu: Enter command> auto boot state
or
Config Menu: Enter command> auto search state
where state is on or off.
Auto search searches for devices in the following order:
Primary Boot Path (can be set by the user)
Alternate Boot Path (can be set by the user)
Ultra2 Wide Low-Voltage Differential SCSI (built-in)
PCI 1 through PCI 6 (plug-in interface cards)
Ultra Narrow Single-Ended SCSI (built-in)
LAN (built-in)

178

Chapter 6

Boot Console Handler
Displaying and Setting the Security Mode

Displaying and Setting the Security Mode
The secure flag is a variable stored in non-volatile memory. (Non-volatile memory retains
its contents even after power is turned off.) If you reset this flag to a new value, the change
takes effect the next time you reboot the computer.
When the secure flag is set to on, auto boot and auto search are enabled and cannot be
stopped. The system boots from the default boot paths regardless of user intervention.
Note that the secure command must be executed from within the Boot Console Handler.
For information, reference the section “Accessing the Boot Console Handler” on page 158.
Once the Main Menu is present, type the following command at the prompt and press
Enter:
Main Menu: Enter command> configuration
To display the current setting for the secure flag, type the following command at the
prompt and press Enter:
Configuration Menu: Enter command> secure
To set the secure flag on, type the following command at the prompt and press Enter:
Configuration Menu: Enter command> secure on
To set the secure flag off, you need to disconnect all possible boot devices to interrupt the
boot-up sequence and force the prompt to the Boot Console Handler. Next, type the
following command at the prompt and press Enter:
Configuration Menu: Enter command> secure off

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179

Boot Console Handler
Displaying and Setting Fastboot Mode

Displaying and Setting Fastboot Mode
When fastboot is enabled (set to on), the workstation does a quick check of the memory
and skips some processor self tests during the power-on self tests. This enables the
workstation to complete its boot process quicker. The default factory setting is for
fastboot to be enabled (set to on).
When fastboot is disabled (set to off), more extensive memory and processor testing is
performed during the self tests, causing the boot process to take longer.
If you are experiencing difficulty in booting the workstation, set fastboot to off and reboot
the system. The more extensive testing may reveal the error condition.
To display the status of fastboot, type the following at the prompt and press Enter:
Configuration Menu: Enter command> fastboot
To disable fastboot, type the following and press Enter:
Configuration Menu: Enter command> fastboot off
To enable fastboot, type the following and press Enter:
Configuration Menu: Enter command> fastboot on

180

Chapter 6

Boot Console Handler
Displaying and Setting the LAN Station Address

Displaying and Setting the LAN Station Address
It is sometimes necessary to supply the LAN station address of the workstation to other
users. For example, if the workstation is to become a member of a cluster, the cluster
administrator needs to know your LAN station address in order to add your workstation to
the cluster. Note that the LAN station address can be determined using the Boot Console
Handler Information Menu.
A LAN station address for the workstation is the label that uniquely identifies the LAN
connection for the workstation at the link level (the hardware level).
To display the workstation’s LAN station address, type the following at the prompt and
press Enter:
Information Menu: Enter command> lanaddress
The LAN station address is displayed as a twelve-digit number in hexadecimal notation,
similar to the following:
LAN Station Address:

001083-000429

The address is for the workstation’s built-in LAN interface.

Chapter 6

181

Boot Console Handler
Displaying System Information

Displaying System Information
The all command allows you to display the system’s processor revision and speed, cache
size, memory size, flag settings, and the boot and console paths. To display system
information from the Information Menu, type the following at the prompt and press Enter:
Information Menu: Enter command> all
This information is paged to allow you to view it as necessary, unless the ScRoll command
has been used to disable scrolling.

182

Chapter 6

Boot Console Handler
Displaying PIM Information

Displaying PIM Information
The pim command allows you to display the most recent PIM information for the specified
fault type. To display PIM information for a specific fault, from the Service Menu, type the
following at the prompt and press Enter:
Service Menu: Enter command > pim processor_number fault_type
You can use pim in the following ways:
pim - No arguments for the pim command returns the HPMC information for processor 0
pim 0 - HPMC information on processor 0
pim 0 fault_type - fault type information on processor 0
where fault_type is HPMC (high priority machine check), LPMC (low priority machine check),
or TOC (transfer of control).

Chapter 6

183

Boot Console Handler
Stable Storage

Stable Storage
Stable storage is non-volatile memory associated with the PA-RISC processor module.
Stable storage is used by the processor (CPU) to store:
• Device path information
• The state of the boot flags
• HPMC error information
• Operating system initialization data

184

Chapter 6

Boot Console Handler
ISL Environment

ISL Environment
The ISL environment provides the means to load the operating system (HP-UX)
environment. The ISL environment also provides an offline platform to execute optional
diagnostic and utility programs from a boot device when HP-UX does not load.
The ISL program is the first program loaded into main memory from an external medium
(LAN, disk, or tape) and launched by the initial program loader (IPL) routine from the
Boot Administration environment.
The ISL environment provides the following capabilities:
• Execute user-entered commands to modify boot device paths and boot options in stable
storage.
• Run offline diagnostic programs and utilities
• Provide automatic booting of the HP-UX operating system after power-on or reset

Invoking ISL from the Boot Console Handler
Perform the following steps to invoke ISL from the boot console handler:
Step 1. Follow the directions in “Accessing the Boot Console Handler” on page 158, and
then type the following at the prompt and press Enter:
Main Menu: Enter command > boot device
You are prompted:
Interact with ISL (Y, N, or Q) > y
Step 2. Answering yes (y) causes the ISL to be loaded from the specified device. After a
short time, the following prompt appears on your screen:
ISL>
ISL is the program that actually controls the loading of the operating system. By
interacting with ISL, you can choose to load an alternate version of the HP-UX
operating system.
For example, if the usual kernel (/stand/vmunix) on your root disk (fwscsi.6.0)
has become corrupted, and you wish to boot the workstation from the backup
kernel (/stand/vmunix.prev), type the following at the ISL> prompt and press
Enter:
ISL> hpux /stand/vmunix.prev

ISL User Commands
The following commands available in the ISL environment allow you to display and modify
the boot characteristics of the system.
• help - lists ISL command menu and available utilities.

Chapter 6

185

Boot Console Handler
ISL Environment

• display - displays the boot and console paths in Stable Storage and the current setting
of the ISL Boot Flags.
• primpath - modifies the primary boot path entry in Stable Storage. The entry in Stable
Storage for the primary boot device begins at byte address 0 and ends at byte address
31.
• altpath - modifies the alternate boot path entry in Stable Storage. The entry for the
alternate boot device begins at byte address 128 and ends at 159.
• conspath - modifies the console path entry in Stable Storage. The console device begins
at byte address 96 and ends at byte address 127. The entry for the keyboard and mouse
devices begins at byte address 160 and ends at 191.
• listautofl or lsautofl - lists the contents of the (HP-UX) autoboot file.
• support - boots the Support Tape from the boot device.
• readss - displays 4 bytes (one word) from Stable Storage. The readss command
requires a decimal number between 0 and 255 to address four bytes in Stable Storage.

186

Chapter 6

Boot Console Handler
Obtaining and Updating System Firmware

Obtaining and Updating System Firmware
To update a system’s firmware, the firmware patch must be obtained from the patch server
website at http://us-external_support.hp.com or http://europe-external_support.hp.com.
The patch file is a combined shar’ed file that contains an ASCII cataloging file, a readme
type ASCII file, and the firmware LIF binary file. The LIF volume is bootable to ODE
which in turns runs the UPDATER utility to download the firmware image files.
Creating the Firmware Update Tape (on any HP-UX system)
Step 1. Verify the checksum of the file ".FRM" using the "sum" command. Results of the
command should be equal to the "sum" value as documented in the header of this
document.
Step 2. Use the "dd" command to copy the file "CXXXXXXX.FRM" to tape, as follows: dd
if=CXXXXXX.FRM of=/dev/rmt/0m bs=2k
(device path dependent)
NOTE: Blocksize (bs) must be = 2k
Identify Current Version of Firmware (on system to be updated)
Step 1. Re-boot your system and do the following:
a. Interrupt the boot process and from the Boot Console Handler prompt, type
and press [return].
b. Identify your firmware revision. The last two digits in the patch name indicate
the revision. In this case, X.X is the revision. If the revision on your system is
equal to or higher than X.X, do not proceed with the update.

To install the firmware update
The following are the directions from the readme file that are the firmware updating
instructions for a DAT tape drive:
Step 1. Install the tape you have just created into your tape drive.
Step 2. Shutdown your system via the power switch and power back on, or execute the
reboot command resetting your system.
Step 3. When the display reads "Searching for a system to boot" press [escape]. At the
BOOT ADMIN prompt, type search and press Enter or Return to identify the tape
device path.
Step 4. Boot from the appropriate boot path. (You must boot from the device that
contains the firmware update tape.) When the display reads “Interact with
IPL (Y, N, Q)>”, type N and press Enter.

Chapter 6

187

Boot Console Handler
Obtaining and Updating System Firmware

NOTE

This process is automatic and requires no interaction until directed to do so.
Please do not interrupt the process. The load process will take about 2
minutes.

Step 5. A warning message will be issued, followed by "Continue ([y]/n)?” type y and
press Enter if you wish to continue. Be sure the image on the tape is a newer
version than that on your system before proceeding.
After several screens go by, you will be informed as to what firmware image is on
your system and which image is on the tape. You will be asked if you want to
proceed. "Continue ([y]/n)?"
If the image on the tape has a higher revision number, type and press Enter.
If no, then type n and press Enter.

NOTE

FROM THIS POINT FORWARD, THIS PROCESS CANNOT BE
INTERRUPTED UNTIL COMPLETION. INTERRUPTING THIS PROCESS
WILL CAUSE YOUR SYSTEM TO BE INOPERATIVE.
DURING THE EXECUTION OF THIS UPDATE, THE FIRMWARE FONTS
FILE WILL BE RE-WRITTEN. IF THESE ARE NEW FONTS, YOU WILL
NOT SEE ANY TEXT WRITTEN TO THE SCREEN AFTER THE
MESSAGE.

You will see 2 carriage returns and 2 line feeds and then the display will remain
the same. In approximately 40 seconds the system will automatically re-boot. If it
doesn’t, the update has failed. Attempt to run the update again from Step 2. If it
still fails, or you cannot get to the Boot Administration prompt, call your HP
Service Representative.
The system will continue the normal boot process from the default primary path.

Firmware Update Example
When you update the firmware, you will see the following information on the display.

188

Chapter 6

Boot Console Handler
Obtaining and Updating System Firmware

launch IPL other

ISL Revision A.00.38

ISL booting

OCT 26, 1994

ode fupdate; update pdc

***************************************************************************
******

******

Offline Diagnostic Environment

******
******

******

******
******
******

******

HP shall not be liable for any damages resulting from the

******

use of this program.

******

Version A.02.14

******

SysLib Version A.00.69

******

Loader Version A.00.47

******

Mapfile Version A.01.03

******

***************************************************************************

Type HELP for command information.
ISL_CMD> fupdate; update pdc

***************************************************************************
******

******

FUPDATE

******
******

******

******
******
******

******

HP shall not be liable for any damages resulting from the

******

use of this program.

******

******
******

******
Version A.01.05

******

******
******

***************************************************************************
Please wait while I map the system: Done.

Chapter 6

189

Boot Console Handler
Obtaining and Updating System Firmware
Cannot get module’s product string.

Continuing

Please wait while I examine the LIF for F/W files: Done.

Type HELP for command information.

File Name

| Intended Product

| Version

------------+--------------------------------+---------PDC

| Forte/Allegro Firmware (PDC)

| 1.1

**************************************************************
*

WARNING!

* Downloading incorrect F/W to a module can cause permanent

* damage to the module or card you are downloading to.

* DO NOT INTERRUPT THIS PROCESS OR THE MODULE MAY BE DAMAGED!*
**************************************************************
F/W file Note:
Built Tue Mar

9 10:11:58 MST 1999 by fwbtr.

Continue ([y]/n)? y

**************************************************************
* CPU Firmware will now be downloaded.
* more then 2 minutes.

It should take no

When the Firmware is successfully

* downloaded the CPU will automatically reboot.

However, if *

* The download failed and the system is hung, you will most

* probably have to replace the Flash Memory chip manually.

* Rebooting manually may work but most likely will not.

**************************************************************

**************************************************************
*

Firmware downloaded SUCCESSFULLY!

**************************************************************

THIS UTILITY WILL NOW RESET THE SYSTEM....

190

Chapter 6

A Product Specifications
This appendix lists the regulatory specifications, safety requirements, environmental
specifications, and electrical specifications for the HP VISUALIZE B1000/C3000
workstations.

191

Product Specifications
Regulatory and Safety Statements

Regulatory and Safety Statements
This section lists the regulatory and safety statements for the B1000 and the C3000
workstations.

192

Appendix A

Product Specifications
Regulatory and Safety Statements

Appendix A

193

Product Specifications
Regulatory and Safety Statements

Emissions Regulations
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules and Canadian Department of
Communications. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communication. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception (determined by turning the
equipment off and on), you can correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Ask the dealer or an experienced radio/television technician for help.
Hewlett-Packard’s system certification tests were conducted with HP-supported peripheral
devices and HP shielded cables, such as those you receive with your computer. Changes or
modifications not expressly approved by Hewlett-Packard could void the user’s authority to
operate the equipment.
Operation of this device is subject to the following conditions:
• This device may not cause harmful interference.
• This device must accept interference received, including interference that may cause
undesired operation.
• Cables used with this device must be properly shielded to comply with the
requirements of the FCC.

Special Video Configuration Statement
When a Video Out card has a cable connected to its video out connector, the HP Visualize
B1000/C3000 workstation no longer meets FCC Class B regulations. The workstation now
becomes FCC Class A compliant. This statement applies only to those applications which
include a cable connected to the video out connector on a Video Out card. No modification
to the regulatory statements is necessary for applications which include cables connected
to other connectors on the card, but not to the Video Out connector.

194

Appendix A

Product Specifications
Regulatory and Safety Statements

Figure A-1. VCCI Class B ITE (Japan)

Figure A-2. RRL Class A EMI (Korea)

Figure A-3. EMI Class A (Taiwan)

Emissions Regulations Compliance
Any third-party I/O device installed in HP system(s) must be in accordance with the
requirements set forth in the preceding Emissions Regulations statements: In the event
that a third-party noncompliant I/O device is installed, the customer assumes all

Appendix A

195

Product Specifications
Regulatory and Safety Statements

responsibility and liability arising therefrom.

Acoustics
Regulation On Noise Declaration For Machines -3. GSGV
Lpa <70dB

Lpa <70dB

operator position

am Arbeitsplatz

normal operation

normaler Betrieb

per ISO 7779

nach DIN 45635 T.19

Laser Safety Statement (U.S.A.)
(For workstations that have a CD drive installed.)
The CD-ROM mass-storage system is certified as a Class 1 laser product under the U.S.
Department of Health and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety Act of 1968.
This means that the mass-storage system does not produce hazardous laser radiation.
Because laser light emitted inside the mass-storage system is completely confined within
protective housings and external covers, the laser beam cannot escape from the machine
during any phase of user operation.

LEDs
The LEDs on this product are classified as “Class 1 LED PRODUCT” in accordance with
EN 60825-1.

Electrostatic Discharge (ESD) Precautions
Electrostatic charges can damage the integrated circuits on printed circuits boards. To
prevent such damage from occurring, observe the following precautions during board
unpacking and installation:
• Stand on a static-free mat.
• Wear a static strap to ensure that any accumulated electrostatic charge is discharged
from your body to ground.
• Connect all equipment together, including the static-free mat, static strap, routing
nodes, and peripheral units.
• Keep uninstalled printed circuit boards in their protective antistatic bags.
• Handle printed circuit boards by their edges, once you have removed them from their
protective antistatic bags.

196

Appendix A

Product Specifications
Regulatory and Safety Statements

Warnings

Appendix A

197

Product Specifications
Environmental Specifications

Environmental Specifications
Acoustics
Deskside: 4.7 bels typical @ 25˚ C
4.9 bels typical @ 30˚ C

Altitude
Operating:

0-10,000 ft. above sea level (0-3000m)

Non-operating (storage or shipping): 0-15,000 ft. above sea level (0-4500m)

DC Magnetic Field Interference
Operating: <1 Gauss at surface of product
Non-operating: <2 mGauss @ 7 feet

Electromagnetic Compatibility (EMC)
Emissions:

FCC Class B, CISPR B

Immunity:

EN61000-4-2: 1995 - 4KV contact discharge, 8KV air discharge (ESD)
EN61000-4-3: 1991 - 10V/m (radiated immunity)
EN61000-4-4: 1995 - 2kV signal lines, 4kV power lines (EFT)

Temperature
Operating:

5 to +40˚ C

Non-operating (shipping or storage): -40 to +70˚ C

Humidity (Non-condensing)
Operating:

15 to 80% RH

Non-operating: 0 to 90% RH (storage or shipping)

Leakage Current
Less than 3 milliamps

Shock
Operating: 20g at 3ms, 1/2 sine in normal axis with no hard errors
Non-operating (shipping): 80g at 3ms, 1/2 sine, normal axis

198

Appendix A

Product Specifications
Environmental Specifications

Vibration
Operating random:

0.21 Grms, 5-500 Hz

Swept sine survival (shipping): 0.5 G (0-peak), 5-500 Hz
Random survival (shipping):

Appendix A

2.09 Grms, 5-500 Hz

199

Product Specifications
Electrical Specifications

Electrical Specifications
Input Power
For B1000 and C3000 workstations:
7.4 Amps RMS max @ 100V
6.2 Amps RMS max @ 120V
3.8 Amps RMS max @ 200V
3.2 Amps RMS max @ 230V

Line Power
AC Frequency: 48-66 Hz
AC Voltage: 90-264V
Maximum Power Input: 805 Watts
Maximum Current Load: 10 Amps

200

Appendix A

B SCSI Connections
This appendix provides information about connecting Small Computer System Interface
(SCSI) devices to an HP VISUALIZE B1000/C3000 workstation.

201

SCSI Connections

The following topics are covered within this section:
• SCSI bus differences
• SCSI restrictions
• Determining SCSI bus length
• Assigning SCSI device IDs
• Connecting to the SCSI ports
If you are on a B1000/C3000 workstation, the instructions in this chapter assume you are
using HP-UX 10.20 operating system and Workstation Additional Core Enhancements for
HP-UX 10.20 (June 1999) with HP CDE (Common Desktop Environment). If you are on a
C3700 workstation, the instructions in this chapter assume you are using HP-UX 11.0 and
Workstation Additional Core Enhancements (ACE) for HP-UX 11.0 (November, 1999) or
HP-UX 11i operating system and the Hardware Enablement Bundle (HWE) for HP-UX 11i
(June, 2001) with HP CDE (Common Desktop Environment).
NOTE

202

When attaching external SCSI devices, be sure to terminate the last device on
the external SCSI bus. The terminators are shipped with the B1000/C3000
workstations.

Appendix B

SCSI Connections
SCSI Bus Differences

SCSI Bus Differences
A Small Computer Systems Interface (SCSI) bus is an IEEE standard bus for connecting
your workstation to internal and external devices (SCSI devices) running at different
speeds. There may be one device connected to the external SCSI port or more than one
device may be daisy chained to a single external SCSI port. Examples of SCSI devices are
4-mm DDS-format tape drives and hard disk drives.
There are two types of SCSI buses available with this workstation—an Ultra Narrow
Single-Ended SCSI bus (NSE SCSI), and an Ultra2 Wide Low-Voltage Differential SCSI
bus (LVD SCSI). The following table shows the specification differences between these
SCSI buses.

CAUTION

Currently Hewlett-Packard does not support mixing Ultra Narrow
Single-Ended and Ultra2 Wide LVD devices on any one bus type.

Table B-1. SCSI Bus Differences
Type

Transfer
Rate

Data Bus
Width

Available
SCSI
Addresses1

Maximum
Cable Length

Device
Physical
Location2

Ultra Narrow
Single-Ended

Up to 20
Mbytes/sec

8 bits

0 through 6

3.0 meters
(9.84 feet)

External

Ultra2 Wide
Low-Voltage
Differential

Up to 80
Mbytes/sec

16 bits

0 through 6;
8 through 15

12 meters
(39.37 feet)

Internal and
external

1. Address 7 is reserved for host controller use on all buses.
2. This information is specific to the HP VISUALIZE B1000/C3000 workstations.

Appendix B

203

SCSI Connections
SCSI Restrictions

SCSI Restrictions
This section describes the SCSI restrictions that apply to your workstation in the following
areas:
• Cables
• Terminators
• Number of Devices Per SCSI Bus
• Considerations for Selecting SCSI Devices
NOTE

The Ultra Narrow, single-ended SCSI bus supports only 7 devices because
address 7 is reserved by the system. The Ultra2 Wide, Low-Voltage
Differential SCSI bus supports 15 devices because address 7 is reserved by
the system.

Cables
Only SCSI cables approved by HP can be used to connect your workstation and any SCSI
devices. HP offers the following SCSI cables for Ultra Narrow single-ended SCSI devices:
Table B-2. Ultra Narrow Single-Ended SCSI Cables
Cable Number

Cable
Length

Description

C2955A

0.5m

50-pin HDTS1 to 50-pin HDTS

C2908A

1.0m

C2956A

1.5m

C2957A

2.0m

1. High Density Thumb Screw (HDTS)

204

Appendix B

SCSI Connections
SCSI Restrictions

HP offers the following SCSI cables for connecting externally connected devices to the
system Ultra2 Wide Low-Voltage Differential port:
Table B-3. Ultra2 Wide Low-Voltage Differential SCSI Cables
Cable Number

Cable
Length

Description

C2978A

0.5m

68-pin HDTS1 to 68-pin HDTS

C2979A

1.5m

C2911B

1.0m

C2924B

2.5m

C2361A

1.0m

C2362A

2.5m

C2363A

10.0m

C2365A

5.0m

68-pin VHDCI2 to 68-pin HDTS

1. High Density Thumbscrew (HDTS)
2. Very High Density Cabled Interconnect (VHDCI)

CAUTION

SCSI cables approved by HP are designed to function within the SCSI
tolerances for HP devices. Use of other cables can result in significant
problems with system operation.

Always use the shortest possible cable(s) for your configuration.
NOTE

Appendix B

See “Determining SCSI Bus Length” later in this Appendix to determine the
total length of your cables.

205

SCSI Connections
SCSI Restrictions

Terminators
The terminators for Ultra2 Wide Low-Voltage Differential SCSI (LVD SCSI) and Ultra
Narrow Single-Ended SCSI (NSE SCSI) are different. The NSE SCSI terminator has 50
pins and will fit on an NSE SCSI connector. The LVD SCSI terminator has 68 pins and will
fit on a LVD SCSI connector. Note that these SCSI terminators were shipped with your
system.
CAUTION

It is necessary to put a terminator on unused SCSI connectors on the back
panel of the system. However, if SCSI devices are attached to the SCSI bus
via these connectors, the external device connected to the SCSI bus must be
terminated with a SCSI terminator. If you do not already have the SCSI
terminators, you must order terminator A1658-63012 (for the 50-pin
terminator; NSE SCSI) or A4986-63008 (for the 68-pin terminator; LVD
SCSI) from Hewlett-Packard.

Number of Devices Per SCSI Bus
The number of SCSI devices per bus is limited (see Table B-1. on page 203). Before adding
another SCSI device, determine if the system can support the additional device.
This workstation offers the following types of SCSI buses, each with their own
configuration constraints:
• Ultra Narrow Single-Ended SCSI bus
• Ultra2 Wide Low-Voltage Differential SCSI bus

Considerations for Selecting SCSI Devices
SCSI devices supported by the Hewlett-Packard Company for the Ultra Narrow
Single-Ended (NSE) and Ultra2 Wide Low-Voltage Differential (LVD) SCSI buses have
been qualified as SCSI devices which meet NSE and LVD specifications. Contact the local
HP sales representative for a current list of SCSI devices supported by HP for use on the
Ultra Narrow Single-Ended and Ultra2 Wide Low-Voltage Differential SCSI buses.
If devices other than those supported by HP are connected to the Ultra Narrow
Single-Ended or the Ultra2 Wide Low-Voltage Differential SCSI bus on this system, they
must adhere to cabling, termination and bus length restrictions discussed in this chapter
to assure functionality of the SCSI busses.
Because Ultra2 Wide Low-Voltage Differential SCSI is a relatively new technology, there
can be products which are advertised as LVD compliant, but may not meet LVD
specifications. Therefore, additional caution must be exercised when choosing Ultra2 Wide
Low-Voltage Differential SCSI bus on this system. For example, the cabling inside one of
these devices in question may not have a differential impedance between 110 ohms and
135 ohms and it may be constructed in a way such that the device has considerable
crosstalk on critical signals, such as Reset, Select and Busy. Failure to strictly adhere to
the Ultra2 Wide Low-Voltage Differential SCSI bus specifications will impact the
performance of the LVD bus. The Ultra2 Wide Low-Voltage Differential interface is a much

206

Appendix B

SCSI Connections
SCSI Restrictions

higher performance SCSI bus than previous SCSI buses and is more sensitive to
adherence to the electrical specifications.
Low-voltage differential signaling specifications are described in the SCSI Parallel
Interface-2 (SPI-2) document and in the Electrical Characteristics of Low Voltage
Differential Signaling (LVDS) Interface Circuits TIA/EIA-644 document. Both of these
documents can be obtained from:

Global Engineering Documents
15 Inverness Way East
Englewood, CO 80112-5704
(800) 854-7179 or (303) 397-7956

Appendix B

207

SCSI Connections
SCSI Bus Length Constraints

SCSI Bus Length Constraints
This section discusses SCSI bus length constraints for the Ultra Narrow Single-Ended
SCSI bus and the Ultra2 Wide Low-Voltage Differential SCSI bus.

Ultra Narrow Single-Ended SCSI Bus Length
The maximum cable length for a Ultra Narrow Single-Ended SCSI bus is 3 meters. The
HP VISUALIZE B1000/C3000 system uses a negligible amount of this maximum cable
length.
NOTE

When calculating the total Ultra Narrow Single-Ended SCSI cable/bus/trace
length used externally, remember to account for cables connecting external
devices together as well as the bus length internal to those devices.

There are two total cable length specifications that apply to the Ultra Narrow
Single-Ended SCSI bus on the workstation. Note that these specifications are based on the
requirement that the SCSI device being connected to the NSE SCSI bus does not exceed
the maximum capacitance of 25 picofarads (pF). Check with the vendor of the SCSI device
for the maximum capacitance specification.
The total cable length specifications are described below:
• For a total of one to four devices being connected to the NSE SCSI bus the total length
of cable used should not exceed 3.0 meters
• For a total of five to eight devices being connected to the NSE SCSI bus the total length
of cable used should not exceed 1.5 meters.
NOTE

Remember that the workstation is counted as one of the total device, and the
internal length of its cabling is 0.15 meters. This length needs to be
considered in your total cable length determination.

Ultra2 Wide Low-Voltage Differential SCSI Bus Length
The maximum cable length for a Ultra Wide Low-Voltage Differential SCSI bus is 12
meters. The HP VISUALIZE B1000/C3000 system uses 1 meter of this maximum cable
length internally. This means that up to 11 meters of cable can be used for connecting
external Ultra2 Wide Low-Voltage Differential SCSI devices to this workstation.

208

Appendix B

SCSI Connections
SCSI Bus Length Constraints

NOTE

Appendix B

When calculating the total Ultra2 Wide Low-Voltage Differential SCSI
cable/bus/trace length used externally, remember to account for cables
connecting external devices together as well as the bus length internal to
those devices.

209

SCSI Connections
Assigning SCSI Device IDs

Assigning SCSI Device IDs
Before assigning a SCSI device ID to your drive, you need to check the existing SCSI
device IDs. To determine which SCSI device IDs are available for your device, use the
ioscan command in a terminal window:
1. At a command line prompt, enter the following:
/usr/sbin/ioscan -f
After a few moments, the ioscan utility lists all of the SCSI I/O devices it could find. The
list appears similar to the following:
Class

H/W Path

Driver

S/W State

H/W Type

Description

=============================================================================
bc

root

CLAIMED

BUS_NEXUS

ccio2

CLAIMED

BUS_NEXUS

I/O Adapter

10/0

ROPEtoPCI CLAIMED

BUS_NEXUS

graphics

PCI Bus Bridge - ROPEtoPCI

10/0/1/0

graph3

CLAIMED

INTERFACE

PCI(103c1005)

lan

10/0/12/0

btlan3

CLAIMED

INTERFACE

PCI(10110019)

audio

10/0/13/0

audio

CLAIMED

INTERFACE

PCI(11d41189)

ext_bus

10/0/14/0

side

CLAIMED

INTERFACE

PCI(100b0002)

target

10/0/14/0.0

tgt

CLAIMED

DEVICE

disk

10/0/14/0.0.0

sdisk

CLAIMED

DEVICE

target

10/0/14/0.7

tgt

CLAIMED

DEVICE

ctl

10/0/14/0.7.0

sctl

CLAIMED

DEVICE

Initiator

10/0/14/1

superio

CLAIMED

BUS_NEXUS

PCI Core I/O Adapter

tty

10/0/14/1/1

asio0

CLAIMED

INTERFACE

Built-in RS-232C

tty

10/0/14/1/2

asio0

CLAIMED

INTERFACE

Built-in RS-232C

ext_bus

10/0/14/1/3

SCentIf

CLAIMED

INTERFACE

Built-in Parallel Interface

siopc

10/0/14/1/4

siofdc

CLAIMED

INTERFACE

Built-in Floppy Drive

floppy

10/0/14/1/4.1

sioflop

CLAIMED

DEVICE

HP_PC_FDC_FLOPPY

usb

10/0/14/2

hcd

CLAIMED

INTERFACE

Built-in USB Interface

usbhub

10/0/14/2.1

hub

CLAIMED

DEVICE

USB Root Hub

ext_bus

10/0/15/0

c720

CLAIMED

INTERFACE

Ultra Narrow Single-Ended SCSI

target

10/0/15/0.7

tgt

CLAIMED

DEVICE

ctl

10/0/15/0.7.0

sctl

CLAIMED

DEVICE

Initiator

ext_bus

10/0/15/1

c720

CLAIMED

INTERFACE

Ultra2 Wide LVD SCSI

target

10/0/15/1.6

tgt

CLAIMED

DEVICE

disk

10/0/15/1.6.0

sdisk

CLAIMED

DEVICE

target

10/0/15/1.7

tgt

CLAIMED

DEVICE

ctl

10/0/15/1.7.0

sctl

CLAIMED

DEVICE

Initiator

10/1

ROPEtoPCI CLAIMED

BUS_NEXUS

PCI Bus Bridge - ROPEtoPCI

10/2

ROPEtoPCI CLAIMED

BUS_NEXUS

PCI Bus Bridge - ROPEtoPCI

10/4

ROPEtoPCI CLAIMED

BUS_NEXUS

PCI Bus Bridge - ROPEtoPCI

10/6

ROPEtoPCI CLAIMED

BUS_NEXUS

PCI Bus Bridge - ROPEtoPCI

processor

processor CLAIMED

PROCESSOR

Processor

processor

processor CLAIMED

PROCESSOR

Processor

memory

MEMORY

Memory

210

CLAIMED

TEAC CD-532E-B

SEAGATE ST39102LC

Appendix B

SCSI Connections
Assigning SCSI Device IDs

Assigning Ultra Narrow Single-Ended SCSI Device IDs
You can determine which Ultra Narrow Single-Ended SCSI (NSE SCSI) devices are
currently in use by reviewing the output from the ioscan command discussed above and
looking under the “H/W Path” heading. The entry 10/0/15/0 is the built-in Ultra Narrow
Single-Ended SCSI bus. For devices connected to the built-in Ultra Narrow Single-Ended
SCSI bus, such as disks, the number between the two decimals and after the third “/” in
the hardware path specifies the SCSI ID for that device. For example, a hardware path of
10/0/15/0.2.0 specifies a NSE SCSI device at SCSI ID 2.
Here is the break down of the hardware path:
SCSI device 10/0/15/0.2.0
NSE SCSI

10/0/15/0.2.0

SCSI ID 2

10/0/15/0.2.0

CAUTION

Do not use SCSI device ID 7 for any device. It is reserved for the built-in SCSI
bus controller.

Assigning Ultra2 Wide Low-Voltage Differential SCSI Device IDs
You can determine which Ultra2 Wide Low-Voltage Differential SCSI (LVD SCSI) devices
are currently in use by reviewing the output from the ioscan command discussed above
and looking under the “H/W Path” heading. The entry 10/0/15/1 is the built-in Ultra2
Wide Low-Voltage Differential SCSI bus. For devices connected to the built-in Ultra2 Wide
Low-Voltage Differential SCSI bus, such as disks, the number between the two decimals
and after the third “/” in the hardware path specifies the SCSI ID for that device. For
example, a hardware path of 10/0/15/1.5.0 specifies a LVD SCSI device at SCSI ID 5.
Here is the break down of the hardware path:
SCSI device

10/0/15/1.5.0

LVD SCSI

10/0/15/1.5.0

SCSI ID 5

10/0/15/1.5.0

CAUTION

Appendix B

Do not use SCSI device ID 7 for any device. It is reserved for the built-in SCSI
bus controller.

211

SCSI Connections
Connecting to the SCSI Ports

Connecting to the SCSI Ports
This section describes how to connect to the system SCSI ports (Ultra Narrow
Single-Ended and Ultra2 Wide Low-Voltage Differential).

System SCSI Port Connection
The system contains two SCSI connectors:
• Ultra Narrow, Single-Ended SCSI (NSE SCSI) connector
• Ultra2 Wide Low-Voltage Differential SCSI (LVD SCSI) connector
Figure B-1 shows the two SCSI connectors. SCSI cables connect to these ports with a
high-density thumbscrew connector.
Figure B-1. SCSI Ports

Ultra2 Wide
LVD SCSI
Connector
(Connect
Terminator)
Ultra Narrow Single-Ended SCSI
Connector (Connect Terminator)

212

Appendix B

SCSI Connections
Connecting to the SCSI Ports

NOTE

Appendix B

It is necessary to put a terminator on unused SCSI connectors on the rear
panel, or the last device connected to the SCSI bus. Terminators are shipped
with the system. Only use a NSE SCSI terminator for the NSE SCSI bus and
a FW LVD terminator for the FW LVD SCSI bus.

213

SCSI Connections
Connecting to the SCSI Ports

214

Appendix B

C Related Documentation
This appendix provides part numbers and titles to related documentation.

215

Hp B1000 Users Manual

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