Hp Color Laserjet 3800 Users Manual 3000/3600/3800 User Guide ENWW

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HP Color LaserJet 3000/3600/3800 Series printers

User Guide

HP Color LaserJet 3000, 3600, and 3800
Series printers

User Guide

Trademark Credits

Adobe® is a trademark of Adobe Systems
Incorporated.

Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.

Arial® is a U.S. registered trademark of the
Monotype Corporation.

The information contained herein is subject
to change without notice.

CorelDRAW™ is a trademark or registered
trademark of Corel Corporation or Corel
Corporation Limited.

The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.

Microsoft® is a U.S. registered trademark of
the Microsoft Corporation.

Part number: Q5982-90907

Opera™ is a trademark of Opera Software
ASA.

Edition 1, 11/2005

Windows® and MS Windows®, are U.S.
registered trademarks of Microsoft Corp.
Netscape Navigator is a U.S. trademark of
Netscape Communications Corporation.

PANTONE® is Pantone, Inc's checkstandard trademark for color.
PostScript® is a trademark of Adobe
Systems Incorporated.
UNIX® is a registered trademark of The
Open Group.
Energy Star® and the Energy Star® logo are
U.S. registered marks of the United States
Environmental Protection Agency.

HP Customer Care
Online Services
For 24-hour access to updated HP printer-specific software, product information, and support
information using an Internet connection, go to the appropriate Web site.
●

HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000

●

HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600

●

HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800

Go to www.hp.com/support/net_printing for information about the HP Jetdirect external print server.
HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop
computing and printing products. Go to instantsupport.hp.com.
Telephone support
HP provides free telephone support during the warranty period. For the telephone number for your
country/region, see the flyer that shipped with the printer, or visit www.hp.com/support/callcenters.
Before calling HP, have the following information ready: the product name and serial number, the date
of purchase, and a description of the problem.
Software utilities, drivers, and electronic information
●

HP Color LaserJet 3000 Series printer: www.hp.com/go/clj3000_software

●

HP Color LaserJet 3600 Series printer: www.hp.com/go/clj3600_software

●

HP Color LaserJet 3800 Series printer: www.hp.com/go/clj3800_software

The Web page for the drivers is in English, but you can download the drivers themselves in several
languages.
HP direct ordering for accessories or supplies
●

United States: www.hp.com/sbso/product/supplies.

●

Canada: www.hp.ca/catalog/supplies

●

Europe: www.hp.com/supplies

●

Asia-Pacific: www.hp.com/paper/

To order genuine HP parts or accessories, go to the HP Parts Store at www.hp.com/buy/parts (U.S. and
Canada only), or call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).
HP service information
To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).
Outside the United States and Canada, call the customer support number for your country/region. See
the flyer that shipped in the box with the printer.
HP service agreements
Call 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).

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iii

For extended service, call 1-800-446-0522.
The HP Easy Printer Care Software
To check the printer status and settings and view troubleshooting information and online documentation,
use the HP Easy Printer Care Software. You must have performed a complete software installation in
order to use the HP Easy Printer Care Software. See Using the HP Easy Printer Care Software.
HP support and information for Macintosh computers
Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for
driver updates.
Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user.

HP Customer Care

ENWW

Table of contents

1 Printer basics
Quick access to printer information........................................................................................................2
Printers at a glance................................................................................................................................3
HP Color LaserJet 3000 Series printer..................................................................................3
HP Color LaserJet 3600 Series printer..................................................................................4
HP Color LaserJet 3800 Series printer..................................................................................4
Features at a glance...............................................................................................................................5
Walkaround............................................................................................................................................7
Printer software......................................................................................................................................9
HP Color LaserJet 3000 Series printer and HP Color LaserJet 3800 Series printer
drivers....................................................................................................................................9
HP Color LaserJet 3600 Series printer drivers......................................................................9
Additional drivers.................................................................................................................10
Opening the printer drivers..................................................................................................11
Software for networks..........................................................................................................11
HP Web Jetadmin...............................................................................................12
UNIX....................................................................................................................12
Linux....................................................................................................................12
Utilities.................................................................................................................................12
HP Easy Printer Care Software...........................................................................12
Embedded Web server.......................................................................................12
Features.............................................................................................13
Other components and utilities............................................................................13
Print-media specifications....................................................................................................................14
Supported media types........................................................................................................14
Supported media sizes........................................................................................................15
2 Control panel
Control-panel overview.........................................................................................................................18
Control-panel indicator lights...............................................................................................19
Display.................................................................................................................................19
Using the control-panel menus.............................................................................................................21
To use the menus................................................................................................................21
Retrieve Job menu...............................................................................................................................22
Information menu.................................................................................................................................23
Paper Handling menu...........................................................................................................................24
Configure Device menu........................................................................................................................25
Printing sub-menu................................................................................................................25
Print Quality sub-menu........................................................................................................27

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System Setup sub-menu.....................................................................................................28
I/O sub-menu.......................................................................................................................31
Resets sub-menu.................................................................................................................31
Diagnostics menu.................................................................................................................................33
Changing printer control-panel configuration settings..........................................................................34
Tray Behavior menu options................................................................................................34
To set the Use Requested Tray feature..............................................................34
To set the Manually Feed Prompt feature...........................................................35
To set the PS Defer Media feature......................................................................35
To set the Use Another Tray feature...................................................................35
To set the Size/Type Prompt feature..................................................................35
To set the Duplex Blank Pages feature...............................................................36
Sleep Delay and Sleep Mode features................................................................................36
To set the Sleep Delay feature............................................................................36
To disable or enable the Sleep Mode feature.....................................................37
Display Brightness feature...................................................................................................37
To set the Display Brightness feature.................................................................37
Personality feature...............................................................................................................37
To set the Personality feature.............................................................................37
Clearable Warnings feature.................................................................................................38
To set the Clearable Warnings feature...............................................................38
Auto Continue feature..........................................................................................................38
To set the Auto Continue feature........................................................................38
Replace Supplies feature.....................................................................................................39
To set the Replace Supplies feature...................................................................39
Jam Recovery feature..........................................................................................................39
To set the Jam Recovery feature........................................................................39
Language feature.................................................................................................................40
To select a language...........................................................................................40
Using the printer control panel in shared environments.......................................................................41
3 I/O configuration
USB configuration................................................................................................................................44
Connecting the USB cable...................................................................................................44
Network configuration...........................................................................................................................45
Manually configuring TCP/IP parameters from the printer control panel.............................45
Setting an IP address..........................................................................................45
Setting the subnet mask......................................................................................45
Setting the default gateway.................................................................................46
Disabling network protocols (optional).................................................................................47
To disable IPX/SPX.............................................................................................47
To disable AppleTalk...........................................................................................47
To disable DLC/LLC............................................................................................47
Enhanced I/O (EIO) configuration........................................................................................48
HP Jetdirect EIO print servers.............................................................................48
4 Printing tasks
Controlling print jobs.............................................................................................................................50
Source.................................................................................................................................50
Type and Size......................................................................................................................50

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Priority for print settings.......................................................................................................50
Gaining access to printer driver settings..............................................................................51
Selecting print media............................................................................................................................52
Paper to avoid......................................................................................................................52
Paper that can damage the printer......................................................................................52
Configuring trays..................................................................................................................................54
Configuring size...................................................................................................................54
Configuring type...................................................................................................................54
Configuring tray 1 for custom paper....................................................................................54
Configuring tray 2 or tray 3 for custom paper......................................................................55
Printing from tray 1 (multipurpose tray)...............................................................................56
Loading paper into tray 1....................................................................................57
Printing envelopes from tray 1.............................................................................................59
To load envelopes into tray 1..............................................................................59
Printing envelopes...............................................................................................60
Printing from tray 2 and tray 3.............................................................................................61
Loading tray 2.....................................................................................................61
Loading tray 3.....................................................................................................64
Automatic media type sensing (auto sense mode)..............................................................................67
Tray 1 sensing.....................................................................................................................67
Tray 2 or tray 3 sensing.......................................................................................................68
Using features in the Windows printer driver........................................................................................69
Creating and using quick sets..............................................................................................69
Using watermarks................................................................................................................70
Resizing documents............................................................................................................70
Setting a custom paper size from the printer driver.............................................................70
Using different paper and printing covers............................................................................71
Printing a blank first page....................................................................................................71
Printing multiple pages on one sheet of paper....................................................................71
Setting the color options......................................................................................................72
Using the HP Digital Imaging Options dialog box................................................................72
Using the Services tab.........................................................................................................73
Using features in the Macintosh printer driver......................................................................................74
Creating and using presets in Mac OS X.............................................................................74
Printing a cover page...........................................................................................................74
Printing multiple pages on one sheet of paper....................................................................75
Setting the color options......................................................................................................75
Printing on special media.....................................................................................................................76
Transparencies....................................................................................................................76
Glossy paper........................................................................................................................76
Colored paper......................................................................................................................76
Envelopes............................................................................................................................77
Labels..................................................................................................................................77
Heavy paper........................................................................................................................77
HP LaserJet Tough paper....................................................................................................78
Preprinted forms and letterhead..........................................................................................78
Recycled paper....................................................................................................................78
Using 2-sided (duplex) printing.............................................................................................................79
Automatic 2-sided printing...................................................................................................79
Control-panel settings for automatic 2-sided printing..........................................................80

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To turn 2-sided printing on or off from the control panel.....................................80
Options for binding 2-sided printing jobs.............................................................................80
Manual 2-sided printing.......................................................................................................80
Managing special printing situations....................................................................................................82
Printing a different first page................................................................................................82
Printing on custom-size media.............................................................................................82
Stopping a print request.......................................................................................................82
To stop the current print job from the printer control panel.................................82
To stop the current print job from the software program.....................................82
Managing stored jobs...........................................................................................................................84
Managing memory................................................................................................................................85
5 Managing the printer
Using printer information pages...........................................................................................................88
Configuring e-mail alerts......................................................................................................................90
Using the embedded Web server.........................................................................................................91
To access the embedded Web server by using a network connection................................91
Embedded Web server sections..........................................................................................91
Using the HP Easy Printer Care Software............................................................................................94
Supported operating systems..............................................................................................94
To use the HP Easy Printer Care Software.........................................................................94
HP Easy Printer Care Software sections.............................................................................94
Using the HP Printer Utility for Macintosh............................................................................................96
Opening the HP Printer Utility..............................................................................................96
HP Printer Utility features....................................................................................................96
6 Color
Using color.........................................................................................................................................100
HP ImageREt.....................................................................................................................100
Media selection..................................................................................................................100
Color options......................................................................................................................100
Standard red-green-blue (sRGB).......................................................................................100
Printing in four colors (CMYK)...........................................................................................101
CMYK ink-set emulation (PostScript only)........................................................101
Managing color...................................................................................................................................102
Print in Grayscale..............................................................................................................102
Automatic or manual color adjustment..............................................................................102
Manual color options.........................................................................................102
Restricting color printing....................................................................................................103
Matching colors..................................................................................................................................105
Sample book color matching.............................................................................................105
Printing color samples.......................................................................................................105
7 Maintenance
Managing supplies.............................................................................................................................108
Supplies life.......................................................................................................................108
Approximate print-cartridge replacement intervals............................................................108
Checking the print-cartridge life.........................................................................................108
Print-cartridge storage.......................................................................................................109

viii

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HP print cartridges.............................................................................................................110
Non-HP print cartridges.....................................................................................................110
Print-cartridge authentication.............................................................................................110
HP fraud hotline and Web site...........................................................................................110
Replacing supplies and parts.............................................................................................................111
Supply replacement guidelines..........................................................................................111
Changing print cartridges...................................................................................................111
To change the print cartridge............................................................................112
Cleaning the printer............................................................................................................................115
To clean the printer using the printer control panel...........................................................115
8 Problem solving
Basic troubleshooting checklist..........................................................................................................118
Factors that affect printer performance..............................................................................118
Control-panel message types.............................................................................................................119
Control-panel messages....................................................................................................................120
Jams...................................................................................................................................................136
Jam recovery.....................................................................................................................136
Common causes of jams....................................................................................................................138
Clearing jams.....................................................................................................................................139
Paper-handling problems...................................................................................................................149
Troubleshooting-information pages....................................................................................................154
Printer response problems.................................................................................................................156
Printer control-panel problems...........................................................................................................159
Color-printing problems......................................................................................................................160
Incorrect printer output.......................................................................................................................162
Printer output problems.....................................................................................................162
Guidelines for printing with different fonts..........................................................................163
Macintosh problems...........................................................................................................................164
Solving problems with Mac OS V9.x..................................................................................164
Solving problems with Mac OS X......................................................................................166
Software program problems...............................................................................................................169
Print-quality troubleshooting...............................................................................................................170
Print-quality problems associated with media....................................................................170
Overhead transparency defects.........................................................................................170
Print-quality problems associated with the environment....................................................171
Print quality problems associated with jams......................................................................171
Print-quality problems associated with toner buildup inside the printer.............................171
Print-quality-troubleshooting pages...................................................................................171
Calibrating the printer........................................................................................................172
Appendix A Supplies and accessories
Parts and supplies..............................................................................................................................174
Ordering by using the embedded Web server....................................................................................176
Appendix B Service and support
Hewlett-Packard limited warranty statement......................................................................................178
Print cartridge, transfer unit, and fuser limited warranty statement....................................................179
HP maintenance agreements.............................................................................................................180

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On-site service agreements...............................................................................................180
Next-day on-site service....................................................................................180
Weekly (volume) on-site service.......................................................................180
Extended warranty.............................................................................................................180
Repacking the printer.........................................................................................................................181
Appendix C Printer specifications
Physical specifications.......................................................................................................................183
Electrical specifications......................................................................................................................184
Power-consumption specifications.....................................................................................................185
Acoustic specifications.......................................................................................................................186
Operating-environment specifications................................................................................................187
Appendix D Regulatory information
FCC regulations.................................................................................................................................190
Environmental product stewardship program.....................................................................................191
Protecting the environment................................................................................................191
Ozone production..............................................................................................................191
Power consumption...........................................................................................................191
Toner consumption............................................................................................................191
Paper use..........................................................................................................................191
Plastics..............................................................................................................................191
HP LaserJet printing supplies............................................................................................191
HP printing supplies returns and recycling program information.......................................192
Paper.................................................................................................................................192
Material restrictions............................................................................................................192
Disposal of waste equipment by users in private households in the European Union......193
Material Safety Data Sheet (MSDS)..................................................................................193
Extended warranty.............................................................................................................193
For more information.........................................................................................................193
Declaration of conformity (HP Color LaserJet 3000 series)...............................................................194
Declaration of conformity (HP Color LaserJet 3600 series and HP Color LaserJet 3800 series)......195
Safety statements...............................................................................................................................196
Laser safety.......................................................................................................................196
Canadian DOC regulations................................................................................................196
EMI statement (Korea).......................................................................................................196
VCCI statement (Japan)....................................................................................................196
Power cord statement (Japan)...........................................................................................196
Laser statement for Finland...............................................................................................196
Appendix E Working with memory
Printer memory...................................................................................................................................199
Installing memory DIMMs...................................................................................................................200
To install memory and font DIMMs....................................................................................200
Enabling memory...............................................................................................................202
To enable memory for Windows.......................................................................202
Checking DIMM installation...............................................................................................203
To check DIMM installation...............................................................................203

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Glossary.............................................................................................................................................................205
Index...................................................................................................................................................................207

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Printer basics

This chapter contains basic information about the printer features:

ENWW

●

Quick access to printer information

●

Printers at a glance

●

Features at a glance

●

Walkaround

●

Printer software

●

Print-media specifications

Quick access to printer information
Several references are available for use with this printer.
●

HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000.

●

HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600.

●

HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800.

The following table lists available printer guides and the type of information that they include.
Table 1-1 Printer guides

Guide

Description

Getting started guide

Provides step-by-step instructions for installing and setting up the printer.

HP Jetdirect Embedded Print
Server Administrator’s Guide

Provides instructions to configure and troubleshoot the HP Jetdirect print server.

Accessory and consumable
installation guides

Provide step-by-step instructions for installing the accessories and supplies. (These guides
are supplied with the optional printer accessories and supplies.)

User guide

Provides detailed information for using and troubleshooting the printer. Available on the
printer CD.

Online Help

Provides information about options that are available in the printer drivers. To view a Help
file, open the online Help through the printer driver.

Chapter 1

Printer basics

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Printers at a glance
The HP Color LaserJet 3000, 3600, and 3800 Series printers are available in the configurations
described below.

HP Color LaserJet 3000 Series printer
Table 1-2 HP Color LaserJet 3000 Series printer configurations
HP Color LaserJet 3000 printer

HP Color LaserJet 3000n
printer

HP Color LaserJet
3000dn printer

HP Color LaserJet
3000dtn printer

●

HP Color LaserJet 3000
printer, plus:

●

128 MB RAM

●

256 MB RAM

●

256 MB RAM

●

HP Jetdirect fullfeatured embedded
print server to connect
to 10Base-T/
100Base-TX networks

●

HP Jetdirect fullfeatured embedded
print server to connect
to 10Base-T/
100Base-TX
networks

●

HP Jetdirect fullfeatured embedded
print server to connect
to 10Base-T/
100Base-TX networks

●

Automatic 2-sided
(duplex) printing

●

500-sheet input tray
(tray 3)

●

100-sheet multipurpose tray
(tray 1) and 250-sheet input tray
(tray 2)

●

Hi-Speed universal serial bus
(USB) 2.0 port and enhanced input/
output (EIO) slot

●

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Prints up to 30 pages-per-minute
(ppm) on letter-size media or
29 ppm on A4-size media in
monochrome (black and white) and
15 ppm in color.

64 megabytes (MB) of random
access memory (RAM)

Printers at a glance

HP Color LaserJet 3600 Series printer
Table 1-3 HP Color LaserJet 3600 Series printer configurations
HP Color LaserJet 3600 printer

HP Color LaserJet 3600n printer

HP Color LaserJet 3600dn printer

●

17 ppm print speed

HP Color LaserJet 3600 printer, plus:

●

100-sheet multipurpose tray (tray 1)
and 250-sheet input tray (tray 2)

●

Hi-Speed USB 2.0 port

●

64 MB RAM

HP Jetdirect value-featured
embedded print server to connect to
10Base-T/100Base-TX networks

●

128 MB RAM

●

Automatic 2-sided (duplex) printing

●

HP Jetdirect value-featured
embedded print server to connect to
10Base-T/100Base-TX networks

HP Color LaserJet 3800 Series printer
Table 1-4 HP Color LaserJet 3800 Series printer configurations

HP Color LaserJet 3800 printer

HP Color LaserJet 3800n
printer

HP Color LaserJet
3800dn printer

HP Color LaserJet
3800dtn printer

●

22 ppm (letter-size) or 21 ppm
(A4) print speed

HP Color LaserJet 3800
printer, plus:

●

100-sheet multipurpose tray
(tray 1) and 250-sheet input tray
(tray 2)

●

160 MB RAM

●

288 MB RAM

●

288 MB RAM

●

HP Jetdirect fullfeatured embedded
print server to connect
to 10Base-T/100BaseTX networks

●

Automatic 2-sided
(duplex) printing

●

Automatic 2-sided
(duplex) printing

●

HP Jetdirect fullfeatured embedded
print server to connect
to 10Base-T/100BaseTX networks

●

HP Jetdirect fullfeatured embedded
print server to connect
to 10Base-T/100BaseTX networks

●

500-sheet input tray
(tray 3).

●

Hi-Speed USB 2.0 port and EIO
slot

●

96 megabytes (MB) of random
access memory (RAM)

Chapter 1

Printer basics

ENWW

Features at a glance
Table 1-5 Features
Feature

HP Color LaserJet 3000 Series
printer

Performance
User interface

Printer drivers

Storage features

Fonts

Accessories

Connectivity

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HP Color LaserJet 3600 Series
printer

533 MHz processor

HP Color LaserJet 3800 Series
printer

360 MHz processor

533 MHz processor

●

Graphic display

●

Graphic display

●

Graphic display

●

Control-panel help

●

Control-panel help

●

Control-panel help

●

HP Easy Printer Care Software (a
Web-based status and
troubleshooting tool)

●

HP Easy Printer Care Software (a
Web-based status and
troubleshooting tool)

●

HP Easy Printer Care Software (a
Web-based status and
troubleshooting tool)

●

Windows and Macintosh printer
drivers

●

Windows and Macintosh printer
drivers

●

Windows and Macintosh printer
drivers

●

Embedded Web server to gain
access to support and to order
supplies (administrator tool for
network-connected models only)

●

Embedded Web server to gain
access to support and to order
supplies (administrator tool for
network-connected models only)

●

HP PCL 5c

●

HP PCL 5c

●

HP PCL 6

●

HP PCL 6

●

PostScript® 3 emulation

●

PostScript 3 emulation

●

Fonts, forms, and other macros

●

Fonts, forms, and other macros

●

Job retention

●

Job retention

●

80 internal fonts available for both
PCL and PostScript 3 emulation

●

80 internal fonts available for both
PCL and PostScript 3 emulation

●

80 printer-matching screen fonts
in TrueType format available with
the software solution

●

80 printer-matching screen fonts
in TrueType format available with
the software solution

●

Optional 500-sheet input tray
(tray 3) (standard on the HP Color
LaserJet 3000dtn printer)

●

Optional 500-sheet input tray
(tray 3) (standard on the HP Color
LaserJet 3800dtn printer)

●

Dual inline memory modules
(DIMM)

●

Dual inline memory modules
(DIMM)

●

Hi-Speed USB 2.0 cable interface

●

Hi-Speed USB 2.0 cable interface

●

Hi-Speed USB 2.0 cable interface

●

HP Jetdirect full-featured
embedded print server (standard
on the HP Color LaserJet 3000n,
3000dn, and 3000dtn printers)

●

HP Jetdirect value-featured
embedded print server (standard
on the HP Color LaserJet 3600n
and 3600dn printers)

●

HP Jetdirect full-featured
embedded print server (standard
on the HP Color LaserJet 3800n,
3800dn, and 3800dtn printers)

●

HP Web Jetadmin software
(standard on the HP Color
LaserJet 3000n, 3000dn, and
3000dtn printers)

●

HP Web Jetadmin software
(standard on the HP Color
LaserJet 3600n and 3600dn
printers)

●

HP Web Jetadmin software
(standard on the HP Color
LaserJet 3800n, 3800dn, and
3800dtn printers)

●

Enhanced input/output (EIO) slot

●

Enhanced input/output (EIO) slot

HP JetReady 4.2

None

Optional 500-sheet input tray
(tray 3)

Features at a glance

Table 1-5 Features (continued)
Feature

HP Color LaserJet 3000 Series
printer

Environmental
features

●

Sleep Mode setting

●

High content of recyclable components and materials

●

Energy Star® qualified

●

Supplies status page contains information about toner level, page count, and estimated pages remaining.

●

No-shake cartridge design

●

Printer checks for authentic HP print cartridges at cartridge installation.

●

Internet-enabled supply-ordering capabilities (using HP Easy Printer Care Software)

●

The online user guide is compatible with text screen-readers.

●

Print cartridges can be installed and removed by using one hand.

●

All doors and covers can be opened by using one hand.

●

Media can be loaded in tray 1 by using one hand.

Supplies

Accessibility

Chapter 1

Printer basics

HP Color LaserJet 3600 Series
printer

HP Color LaserJet 3800 Series
printer

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Walkaround
The following illustrations identify the locations and names of key printer components.

3
4
5
6
7
8

Figure 1-1 Front view (shown with optional 500-sheet paper feeder)

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Output bin extender

Output bin

Top cover

Printer control panel

Front door

Tray 1 (holds 100 sheets of standard paper)

Tray 2 (holds 250 sheets of standard paper)

Tray 3 (optional; holds 500 sheets of standard paper)

Walkaround

2
3
4
5

Figure 1-2 Back and side view

On/off switch

Power connection

EIO slot (available on the HP Color LaserJet 3000 and 3800 Series printers)

Hi-Speed USB 2.0 port

Network port (available on the HP Color LaserJet 3000n, 3000dn, 3000dtn, 3600n, 3600dn, 3800n, 3800dn, and 3800dtn
printers)

Chapter 1

Printer basics

ENWW

Printer software
The printing-system software is included with the printer. See the getting started guide for installation
instructions.
The printing system includes software for end users and network administrators, and printer drivers for
access to the printer features and communication with the computer.
NOTE For a list of the network environments that the network-administrator software
components support, see Network configuration.
For a list of printer drivers and updated HP printer software for the HP Color LaserJet 3000 Series
printer, go to www.hp.com/go/clj3000_software. For the HP Color LaserJet 3600 Series printer,
go to www.hp.com/go/clj3600_software. For the HP Color LaserJet 3800 Series printer, go to
www.hp.com/go/clj3800_software.

HP Color LaserJet 3000 Series printer and HP Color LaserJet 3800
Series printer drivers
The HP Color LaserJet 3000 and 3800 Series printers use the PCL 5c, PCL 6, and PostScript 3
emulation PDL drivers.
NOTE For Windows 2000, Windows XP, and Windows Server 2003, the HP Color LaserJet
3000 and 3800 Series printers include a monochrome PCL 6 driver that can be installed for users
who will be printing only black-and-white print jobs.
Table 1-6 Printer drivers for the HP Color LaserJet 3000 and 3800 Series printers
Operating system1

PCL 5c

PCL 62

PS 3 emulation

Windows 98, Windows Me
Windows 20003
Windows XP (32-bit)4
Windows Server 2003 (32-bit)
Windows Server 2003 (64-bit)
Mac OS v9.1 and later, and OS X v10.2
and later
1
2

Not all printer features are available from all drivers or operating systems.
The HP Color LaserJet 3000 and 3800 Series printers include both a monochrome and color PCL 6 driver for Windows 2000,
Windows XP, and Windows Server 2003 users.
For Windows 2000 and Windows XP (32-bit and 64-bit), download the PCL 5 driver from www.hp.com/go/clj3000_software
or www.hp.com/go/clj3800_software.
For Windows XP (64-bit), download the PCL 6 driver from www.hp.com/go/clj3000_software or www.hp.com/go/
clj3800_software.

HP Color LaserJet 3600 Series printer drivers
The HP Color LaserJet 3600 Series printer uses the HP JetReady 4.2 Page Description Language
(PDL), a host-based printer language. HP JetReady 4.2 uses the combined power of the computer and

ENWW

Printer software

the printer to render the printed page in a Windows or Macintosh system environment. HP JetReady
4.2 transfers the prerendered pages from the host computer to the printer and communicates
instructions to the printer about how to convert the pages to data that can be printed.
The HP JetReady 4.2 PDL driver is available on the installation CD for the following operating systems:
●

Windows 98, Windows Millenium Edition (Me)

●

Windows 2000

●

Windows XP (32-bit and 64-bit)

●

Windows Server 2003 (32-bit and 64-bit)

●

Macintosh OS X v10.2 and later
NOTE Not all printer features are available from all drivers or operating systems.
If your system did not automatically check the Internet for the latest drivers during software
installation, download them from www.hp.com/go/clj3600_software.

Additional drivers
The following drivers are not included on the CD, but are available from www.hp.com/go/
clj3000_software or www.hp.com/go/clj3800_software. These drivers are for the HP Color LaserJet
3000 and 3800 Series printers only.
●

UNIX® model scripts

●

Linux drivers

●

OS/2 PS and PCL printer driver
NOTE The OS/2 drivers are available from IBM and are packaged with OS/2. They are not
available for Traditional Chinese, Simplified Chinese, Korean, and Japanese languages.

Chapter 1

Printer basics

ENWW

Opening the printer drivers
Operating System

To change the settings for all
print jobs until the software
program is closed

To change the default settings To change the product
for all print jobs
configuration settings

Windows 98 and Me

On the File menu in the
software program, click
Print.

Click Start, click Settings,
and then click Printers.

2.
Select the driver, and then
click Properties.

Right-click the driver icon,
and then select Properties.

Click the Configure tab.

The steps can vary; this
procedure is most common.
Windows 2000, XP,
and Server 2003

On the File menu in the
software program, click
Print.

Click Start, click Settings,
and then click Printers or
Printers and Faxes.

Select the driver, and then
click Properties or
Preferences.

Right-click the driver icon,
and then select Printing
Preferences.

Right-click the driver icon,
and then select Properties.

Click the Device Settings
tab.

Click the desktop printer
icon.

The steps can vary; this
procedure is most common.
Mac OS 9.1 or later

On the File menu, click
Print.

(HP Color LaserJet
3000 and 3800
Series printers only)

Change the settings that you
want on the various pop-up
menus.

As you change settings on
2.
the pop-up menu, click Save
Settings.

On the File menu, click
Print.

In the Finder, on the Go
menu, click Applications.

Change the settings that you
want on the various pop-up
menus.

Open Utilities, and then
open Print Center (Mac OS
X V10.2) or Printer Setup
Utility (Mac OS X V10.3).

On the Presets pop-up
menu, click Save as and
type a name for the preset.

Click on the print queue.

On the Printers menu,
click Show Info.

Click the Installable
Options menu.

Mac OS X V10.2 and
V10.3

These settings are saved in the
Presets menu. To use the new
settings, you must select the
saved preset option every time
you open a program and print.

From the Printing menu,
click Change Setup.

NOTE Configuration
settings might not be
available in Classic
mode.

Software for networks
For a summary of available HP network installation and configuration software solutions, see the HP
Jetdirect Embedded Print Server Administrator’s Guide. You can find this guide on the printer CD.

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Printer software

HP Web Jetadmin
HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your
intranet, and it should be installed only on the network administrator’s computer.
To download a current version of HP Web Jetadmin and for the latest list of supported host systems,
visit www.hp.com/go/webjetadmin.
When installed on a host server, any client can gain access to HP Web Jetadmin by using a supported
Web browser (such as Microsoft Internet Explorer 4.x or Netscape Navigator 4.x or later) by navigating
to the HP Web Jetadmin host.

UNIX
For HP-UX and Solaris networks, go to www.hp.com/support/net_printing to download the HP Jetdirect
printer installer for UNIX.
NOTE The HP Color LaserJet 3600 Series printer does not support UNIX printing.

Linux
For information, go to www.hp.com/go/linuxprinting.

Utilities
The HP Color LaserJet 3000, 3600, and 3800 Series printers are equipped with several utilities that
make it easy to monitor and manage the printer on a network.

HP Easy Printer Care Software
The HP Easy Printer Care Software is a software program that you can use for the following tasks:
●

Checking the printer status

●

Checking the supplies status

●

Setting up alerts

●

Viewing printer documentation

●

Gaining access to troubleshooting and maintenance tools

You can view the HP Easy Printer Care Software when the printer is directly connected to your computer
or when it is connected to a network. Perform a complete software installation in order to use the
HP Easy Printer Care Software.

Embedded Web server
NOTE The HP Color LaserJet 3600 Series printer embedded Web server provides network
configuration and status information only.
The printers are equipped with an embedded Web server, which allows access to information about
printer and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer or Netscape Navigator.
The embedded Web server resides on the printer. It is not loaded on a network server.

Chapter 1

Printer basics

ENWW

The embedded Web server provides an interface to the printer that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the printer in the address line of the browser. (To find
the IP address, print a configuration page. For more information about printing a configuration page,
see Using printer information pages.)
Features
Use the HP embedded Web server for the following tasks:
●

View printer status information

●

Determine the remaining life on all supplies and order new ones

●

View and change tray configurations

●

View and change the printer control panel menu configuration

●

View and print internal pages

●

Set up e-mail notification for certain printer and supplies events

●

Add or customize links to other Web sites

●

Select the language in which to display the embedded Web server pages

●

View and change network configuration

●

Control access to color printing features (HP Color LaserJet 3000 Series printer only)

●

View support content that is printer-specific and specific to the current printer state

For a complete explanation of the features and functionality of the embedded Web server, see Using
the embedded Web server.

Other components and utilities
Several software programs are available for Windows and Macintosh users.

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Windows

Macintosh OS

●

Software installer — automates the printing system
installation

●

PostScript Printer Description files (PPDs) — for use with
the Apple PostScript drivers that come with the Mac OS

●

Online Web registration

●

The HP Printer Utility—allows you to change printer
settings from a Mac. This utility is supported for Mac OS
X v10.2 and v10.3.

Printer software

Print-media specifications
For optimum results, use conventional 75 g/m2 to 90 g/m2 (20 to 24 lb) photocopy paper. Verify that the
paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or
bent edges.

Supported media types
Table 1-7 Tray 1 media types
Type

Dimensions

Weight or thickness

Capacity1

Plain

Minimum: 76 x 127 mm (3 x 5 in)

60 to 163 g/m2 (16 to 43 lb bond)

100 sheets

Glossy paper

Maximum: 216 x 356 mm
(8.5 x 14 in)

HP Color LaserJet 3600 and 3800: 75 to
220 g/m2 (20 to 58 lb bond)

60 sheets

HP Color LaserJet 3000: 75 to 120 g/m2 (20
to 32 lb bond)

Transparencies2

0.12 to 0.13 mm thick (4.7 to 5 mils thick)

60 sheets

Envelopes

60 to 90 g/m2 (16 to 24 lb bond)

10 envelopes

Labels

75 to 163 g/m2 (20 to 43 lb bond)

60 sheets

Cardstock

163 to 220 g/m2 (43 to 58 lb cover)

60 sheets

Capacity can vary depending on media weight and thickness and environmental conditions. Smoothness should be 100 to
250 (Sheffield). For ordering information, see Supplies and accessories.
Use only transparencies that are designed for use with HP Color LaserJet printers. This printer can detect transparencies that
were not designed for use with HP Color LaserJet printers. For more information, see Print Quality sub-menu.

Table 1-8 Tray 2 and tray 3 media types
Type

Dimensions

Weight or thickness

Tray 2 capacity1

Tray 3
capacity1

Plain

Minimum: 148 x 210 mm (5.83
x 8.27 in)

60 to 120 g/m2 (16 to 32 lb bond)

250 sheets

500 sheets

106 to 120 g/m2 (28 to 32 lb bond) 100 sheets

200 sheets

0.12 to 0.13 mm thick (4.7 to
5 mils thick)

50 sheets

100 sheets

75 to 163 g/m2 (20 to 43 lb bond)

50 sheets

100 sheets

Glossy paper
Transparencies2

Maximum: 215.9 x 355.6 mm
(8.5 x 14 in)

Labels
1

The printer supports a wide range of standard and custom sizes of print media. Capacity can vary depending on media weight
and thickness and environmental conditions. Smoothness should be 100 to 250 (Sheffield). For ordering information, see
Supplies and accessories.
Use only transparencies that are designed for use with HP Color LaserJet printers. This printer can detect transparencies that
were not designed for use with HP Color LaserJet printers. For more information, see Print Quality sub-menu.

Chapter 1

Printer basics

ENWW

Supported media sizes
Table 1-9 Supported media sizes
Input tray

Letter

Legal

8.5 x 13

Executive
(JIS)

B5 (JIS)

Custom

Statement

Envelope1

Tray 1
Tray 2,
tray 3
1

Supported envelope sizes are #10, Monarch, C5, DL, and B5.

Table 1-10 Automatic 2-sided printing 1

Media size

Dimensions

Weight and thickness

Letter

216 x 279 mm (8.5 x 11 in)

60 to 120 g/m2 (16 to 32 lb bond)

Legal

216 x 356 mm (8.5 x 14 in)

210 x 297 mm (8.3 x 11.7 in)

8.5 x 13

216 x 330 mm (8.5 x 13 in)

Automatic 2-sided printing on weights heavier than those shown can produce unexpected results.

NOTE Automatic 2-sided (duplex) printing is available with the HP Color LaserJet 3000dn,
3000dtn, 3600dn, 3800dn, and 3800dtn printers.
Manual 2-sided printing. Most of the supported media sizes and types listed for printing from tray 1
can be manually duplexed. See Using 2-sided (duplex) printing for more information.

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Print-media specifications

Chapter 1

Printer basics

ENWW

Control panel

This chapter contains information about the printer control panel, which provides controls for printer
functions and communicates information about the printer and print jobs.

ENWW

●

Control-panel overview

●

Using the control-panel menus

●

Retrieve Job menu

●

Information menu

●

Paper Handling menu

●

Configure Device menu

●

Diagnostics menu

●

Changing printer control-panel configuration settings

●

Using the printer control panel in shared environments

Control-panel overview
The control panel provides controls for printer functions and shows messages about the printer, print
jobs, and supplies status.

Figure 2-1 Control panel buttons and lights
Number

Button or light

Function

Stop button

Halts the current job, presents a choice to resume or cancel the
current print job, clears media from the printer, and clears any
continuable errors that are associated with the halted job. If the printer
is not printing a job, pressing Stop pauses the printer.

Menu button

Opens and closes menus.

Ready light

Indicates that the printer is online or offline. See Control-panel
indicator lights.

Data light

Indicates whether or not the printer is receiving data. See Controlpanel indicator lights.

Attention light

Indicates that a critical error has occurred. See Control-panel
indicator lights.

Back arrow (

Up arrow (

Select (

Help ( ) button

Down arrow (

Supplies gauge

Shows the print cartridge-consumption levels. See Display.

Display

Shows status information, menus, help information, and error
messages. See Display.

) button
) button

) button

Navigates backward in nested menus.
Navigates menus and text, and increases the values of numerical
items in the display.
Makes selections, resumes printing after continuable errors, and
overrides a non-HP print cartridge.
Provides detailed information about printer messages or menus.

) button

Navigates menus and text, and decreases the values of numerical
items in the display.

The printer communicates through the display and the lights on the lower part of the control panel. The
display shows status information, as well as menus, help information, and error messages. The Ready,
Data, and Attention lights provide at-a-glance information about the printer state.

Chapter 2

Control panel

ENWW

You can perform most routine printing tasks from the computer through the printer driver or any software
program. Use the control panel to access printer features not supported by the printer driver or software
program. Any changes that you make from the computer will override the printer control-panel settings.
For information about using the printer driver, see Printer software.

Control-panel indicator lights
Indicator

Off

Flashing

Ready

Printer is online (can accept
and process data).

Printer is offline (paused), or
is turned off.

Printer is attempting to stop
printing and go offline. This
usually results from a user's
request to pause the current
job.

Processed data is present in
the printer, but more data is
needed to complete the job, or
the job is paused or waiting for
errors to be cleared.

Printer is not processing or
receiving data.

Printer is processing and
receiving data.

A critical error has occurred.
Printer requires attention.

No conditions exist that
require attention.

An error has occurred. Printer
requires attention.

(green)

Data
(green)

Attention
(amber)

Display
The printer display gives you complete, timely information about the printer and print jobs. Graphics
illustrate levels of supplies. Menus provide access to printer functions and detailed information.
The top-level screen on the display has two areas: message/prompt and supplies gauge.

3
Figure 2-2 Printer display
1

Message/prompt area

Supplies gauge

Print cartridge colors from left to right: black, yellow, cyan, and magenta

The message and prompt areas of the display alert you to the state of the printer and tell you how to
respond.

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Control-panel overview

The supplies gauge shows the consumption levels of print cartridges (black, cyan, magenta, and yellow).
When a non-HP print cartridge is installed, a ? might appear instead of the consumption level. The
supplies gauge appears whenever the printer shows the Ready state, and whenever the printer shows
a warning or error message concerning a cartridge.

Chapter 2

Control panel

ENWW

Using the control-panel menus
To gain access to the control-panel menus, complete the steps below.

To use the menus
1. Press Menu.
2. Press

3. Press

to select the appropriate option.

4. Press

to return to the previous level.

to navigate the listings.

5. Press Menu to exit the menu.
6. Press

to see additional information about a menu.

The main menus are shown in the table below.
Main menus

RETRIEVE JOB (HP Color LaserJet 3000 and 3800 Series printers
only)
INFORMATION
PAPER HANDLING
CONFIGURE DEVICE
DIAGNOSTICS
SERVICE

ENWW

Using the control-panel menus

Retrieve Job menu
NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.
NOTE This menu appears only if the printer has a hard disk installed.
Use the RETRIEVE JOB menu to print or delete stored jobs from the control panel.
Menu item

Value

Description

ALL PRIVATE JOBS

ALL PRIVATE JOBS appears if you have more than one
stored job protected by a personal identification number
(PIN).

will be the name assigned to the print job when
you sent it from your computer.
Once you have selected a print job, you can print or delete it.

For more information about stored jobs, see Managing stored jobs.

Chapter 2

Control panel

ENWW

Information menu
Use the INFORMATION menu to gain access to and print specific printer information.
Sub-menu

Description

PRINT MENU MAP

Prints the control-panel menu map, which shows the layout and current settings of the
control-panel menu items. See Using printer information pages.

PRINT CONFIGURATION

Prints the printer configuration page.

PRINT SUPPLIES STATUS PAGE

Prints information about toner level, page count, and estimated pages remaining.

SUPPLIES STATUS

Shows the supplies status in a scrollable list.

PRINT USAGE PAGE

Prints a count of all media sizes that have passed through the printer; lists whether they
were one-sided (simplex) , 2-sided (duplex), monochrome (black and white), or color;
and reports the page count.

(HP Color LaserJet 3000 and 3800
Series printers only)
PRINT COLOR USAGE JOB LOG

Prints a report that shows the user name, application name and color usage information
on a job-by-job basis.

(HP Color LaserJet 3000 and 3800
Series printers only)
PRINT DEMO

Prints a demonstration page.

PRINT RGB SAMPLES

Prints an RGB color palette that can be used for color matching.

PRINT CMYK SAMPLES

Prints a CMYK color palette that can be used for color matching.

(HP Color LaserJet 3000 and 3800
Series printers only)
PRINT FILE DIRECTORY

Prints the names and directory of files stored in the printer.

(HP Color LaserJet 3000 and 3800
Series printers only)
PRINT PCL FONT LIST

Prints the available PCL fonts.

(HP Color LaserJet 3000 and 3800
Series printers only)
PRINT PS FONT LIST

Prints the available PS (emulated PostScript) fonts.

(HP Color LaserJet 3000 and 3800
Series printers only)

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Information menu

Paper Handling menu
Use the PAPER HANDLING menu to configure trays by size and type.
NOTE To configure the trays correctly, use this menu before you print for the first time.
Menu item

Value

Description

TRAY 1 SIZE

A list of available sizes
appears.

Configures the paper size for tray 1. The default is ANY SIZE. See Supported
media sizes for a complete list of available sizes.

TRAY 1 TYPE

A list of available types
appears.

Configures the paper type for tray 1. The default is ANY TYPE. See Supported
media sizes for a complete list of available types.

TRAY 2 SIZE

A list of available sizes
appears.

Configures the paper size for tray 2 or tray 3. The default size is letter or A4,
depending on the country/region. See Supported media sizes for a complete
list of available sizes.

A list of available types
appears.

Configures the paper type for tray 2 or tray 3. The default is PLAIN. See
Supported media sizes for a complete list of available types.

TRAY 3 SIZE
TRAY 2 TYPE
TRAY 3 TYPE

Chapter 2

Control panel

ENWW

Configure Device menu
Use the CONFIGURE DEVICE menu to change or reset the default print settings, to adjust the print
quality, and to change the system configuration and I/O options. The five CONFIGURE DEVICE submenus are described in the sections below.

Printing sub-menu
These settings affect only jobs that do not have identified properties. Most jobs identify all of the
properties and override the values that are set from this menu. This menu can also be used to set the
default paper size and type.
Menu item

Values

Description

COPIES

1-32,000

Sets the default number of copies. The default number of copies is 1.

DEFAULT PAPER
SIZE

A list of available sizes
appears.

Sets the default paper size.

DEFAULT CUSTOM
PAPER SIZE

UNIT OF MEASURE

Sets the default size for any custom job without dimensions. Available
for tray 1.

X DIMENSION
Y DIMENSION
DUPLEX

OFF

(HP Color LaserJet
3000dn, 3000dtn,
3600dn, 3800dn, and
3800dtn printers only)

DUPLEX BINDING

LONG EDGE

(HP Color LaserJet
3000dn, 3000dtn,
3600dn, 3800dn, and
3800dtn printers only)

SHORT EDGE

OVERRIDE A4/
LETTER

NO
YES

MANUAL FEED

OFF

Enables or disables the duplex function (automatic 2-sided printing).
The default is OFF. You can override this setting in the printer driver.

Defines whether a duplex job will be flipped on the long edge or the short
edge. You can override this setting in the printer driver.

Sets the printer to print an A4 job on letter-size paper when no A4 paper
is loaded, or to print a letter-size job on A4 when no letter-size paper is
loaded. The default is NO.

The default is OFF. Setting it to ON makes MANUAL FEED the default
for jobs that do not select a tray. You can override this setting in the
printer driver.

COURIER FONT

REGULAR

Selects a version of the Courier font. The default is REGULAR.

(HP Color LaserJet
3000 and 3800 Series
printers only).

DARK

WIDE A4

(HP Color LaserJet
3000 and 3800 Series
printers only)

YES

PRINT PS ERRORS

OFF

Sets the printable area of A4 paper so that eighty 10-pitch characters
can be printed on a single line. The default is NO.

Select ON to print emulated PostScript (PS) error pages. The default is
OFF.

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Configure Device menu

Menu item

Values

Description

PRINT PDF ERRORS

OFF

Select ON to print portable document format (PDF) error pages. The
default is OFF.

(HP Color LaserJet
3000 and 3800 Series
printers only)

PCL

FORM LENGTH

Configures settings for the printer control language.

ORIENTATION

FORM LENGTH sets the number of lines per page. The default is 60.

(HP Color LaserJet 3000
and 3800 Series printers
only)

ORIENTATION determines long-edge versus short-edge page layout.
The default is PORTRAIT.

(HP Color LaserJet
3000 and 3800 Series
printers only)

FONT SOURCE
(HP Color LaserJet 3000
and 3800 Series printers
only)

FONT SOURCE selects the source of the font used on the printer control
panel. The default is INTERNAL. FONT NUMBER is the number of the
font you select. If this font is a contour font, use FONT PITCH to set the
pitch of a fixed-space font. The default is 10.00.
FONT POINT SIZE sets the size of fixed-space fonts. The default font
is 12 points.

FONT NUMBER
(HP Color LaserJet 3000
and 3800 Series printers
only)

SYMBOL SET sets the symbol set used by the printer control panel.
The default is PC-8.
APPEND CR TO LF sets whether a carriage return is appended to each
line feed in a backward-compatible PCL job. The default is NO.

FONT PITCH
(HP Color LaserJet 3000
and 3800 Series printers
only)
FONT POINT SIZE

SUPPRESS BLANK PAGES sets whether jobs using PCL that include
blank form feeds will automatically suppress the blank pages. YES
indicates that form feeds will be ignored if the page is blank.
The PCL5 MEDIA SOURCE MAPPING command selects an input tray
by a number that maps to the various available trays.

(HP Color LaserJet 3000
and 3800 Series printers
only)
SYMBOL SET
APPEND CR TO LF
SUPPRESS BLANK
PAGES
(HP Color LaserJet 3000
and 3800 Series printers
only)
MEDIA SOURCE
MAPPING
(HP Color LaserJet 3000
and 3800 Series printers
only)

Chapter 2

Control panel

ENWW

Print Quality sub-menu
Use this menu to adjust all aspects of print quality, including calibration, registration, and color half tone
settings.
Menu item

Values

Description

ADJUST COLOR

HIGHLIGHTS

Modifies the half tone settings for each color. The default for each color
is 0.

MIDTONES
SHADOWS
RESTORE COLOR
VALUES
SET REGISTRATION

PRINT TEST PAGE
SOURCE

Shifts the margin alignment to center the image on the page from top to
bottom, and left to right. You can also align the image that is printed on
the front with the image that is printed on the back.

ADJUST TRAY 1
ADJUST TRAY 2
ADJUST TRAY 3
AUTO SENSE MODE

TRAY 1 SENSING
TRAY >1 SENSING

If a tray is configured to PLAIN or ANY SIZE, and the print job does not
specify the media type, the printer will adjust the print quality for the type
of print media it senses. The default for tray 1 is FULL SENSING, which
senses transparencies, glossy paper, and tough paper.

PRINT MODES

A list of media types
appears. When you select
a type, a list of available
modes appears.

Associates each media type with a specific print mode.

OPTIMIZE

A list of parameters
appears.

Optimizes certain parameters for all jobs rather than (or in addition to)
optimizing by paper type.

EDGE CONTROL

OFF

Controls how edges are printed.

(HP Color LaserJet
3000 and 3800 Series
printers only)

LIGHT
NORMAL
MAXIMUM

QUICK CALIBRATE
NOW

Performs a limited printer calibration.

FULL CALIBRATE
NOW

Performs all printer calibrations to optimize print quality.

DELAY
CALIBRATION AT
WAKE/POWER-ON

Prints before the calibration process after turning on the printer or
bringing it out of sleep mode.

YES

(HP Color LaserJet
3000 and 3800 Series
printers only)
CREATE CLEANING
PAGE

Prints a cleaning page to be used for cleaning the printer. This page
contains instructions for processing the cleaning page. See Cleaning the
printer for more information.

(HP Color LaserJet
3000, 3000n, 3600,

ENWW

Configure Device menu

Menu item

Values

Description

3600n, 3800, and
3800n printers only)
PROCESS
CLEANING PAGE

For duplexing printers, this command creates and processes the
cleaning page. For non-duplexing printers, after the cleaning page is
loaded in tray 1, this menu item processes the cleaning page that was
created by the CREATE CLEANING PAGE command. The cleaning
process takes a few moments. See Cleaning the printer for more
information.

System Setup sub-menu
Use the SYSTEM SETUP menu to make changes to default settings for general printer configuration,
such as date/time, printer personality (language), and jam recovery. See Changing printer control-panel
configuration settings for more information.
Menu item

Values

Description

DATE/TIME

DATE

Sets the time and date on the printer.

DATE FORMAT
TIME
TIME FORMAT
JOB STORAGE LIMIT

1–100

Limits the number of stored jobs that can be saved to the
printer.

JOB HELD TIMEOUT

OFF

Sets the amount of time that a stored job can remain on the
printer before it is automatically deleted. The default is OFF.

(HP Color LaserJet 3000 and
3800 Series printers only)

1 HOUR

(HP Color LaserJet 3000 and
3800 Series printers only)

4 HOURS
1 DAY
1 WEEK
SHOW ADDRESS

AUTO
OFF

Select AUTO to show the printer IP address on the printer
control panel, alternating with the Ready message. The
default is OFF.
This menu item appears only if the printer is connected to a
network.

RESTRICT COLOR USE

DISABLE COLOR

(HP Color LaserJet 3000 and
3800 Series printers only)

ENABLE COLOR
COLOR IF ALLOWED

COLOR/BLACK MIX

AUTO
MOSTLY COLOR PAGES
MOSTLY BLACK PAGES

Chapter 2

Control panel

Disables or restricts color use. The default is ENABLE
COLOR. To use the COLOR IF ALLOWED setting, set up
user permissions by using the embedded Web server.
See Using the embedded Web server.
Establishes how the printer switches from color to
monochrome (black and white) mode for maximum
performance and print cartridge life.
AUTO will reset the printer to the factory default setting. The
default is AUTO.

ENWW

Menu item

Values

Description
Select MOSTLY COLOR PAGES if nearly all of your print
jobs are color with high page coverage.
Select MOSTLY BLACK PAGES if you print mostly
monochrome print jobs, or a combination of color and
monochrome print jobs.

TRAY BEHAVIOR

USE REQUESTED TRAY
MANUALLY FEED
PROMPT

Specifies settings for the tray selection behavior. (Use this
setting to configure the trays to behave like trays in some
previous HP printers.)
The default for USE REQUESTED TRAY is EXCLUSIVELY.

PS DEFER MEDIA
The default for MANUALLY FEED PROMPT is ALWAYS.
USE ANOTHER TRAY
SIZE/TYPE PROMPT
DUPLEX BLANK PAGES

PS DEFER MEDIA affects how paper is handled when
printing from an Adobe® PS print driver. ENABLED uses
HP's paper handling. DISABLED uses the Adobe PS paper
handling. The default is ENABLED.
USE ANOTHER TRAY defines whether the printer prompts
the user to use another tray when the selected tray is
unavailable. The default is ENABLED.
SIZE/TYPE PROMPT defines whether the printer prompts
the user to reconfigure the tray after loading and closing the
tray. The default is DISPLAY.
DUPLEX BLANK PAGES defines whether the printer flips
a page over even when a page is blank. The default is
AUTO (duplex models only).
See Tray Behavior menu options for more information.

SLEEP DELAY

1 MINUTE

Reduces power consumption when the printer has been
inactive for an extended period.

15 MINUTES
30 MINUTES
45 MINUTES
60 MINUTES

Sets the length of time the printer remains inactive before
going into sleep mode. The default is 30 MINUTES.
See Sleep Delay and Sleep Mode features for more
information.

90 MINUTES
2 HOURS
4 HOURS
WAKE TIME

MONDAY
TUESDAY
WEDNESDAY

Sets a “wake-up” time for the printer to warm up and calibrate
each day. The default for each day is OFF. If you set a wake
time, HP recommends setting an extended sleep delay time
period, so that the printer will not return to sleep mode soon
after waking.

THURSDAY
FRIDAY
SATURDAY
SUNDAY

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Configure Device menu

Menu item

Values

Description

OPTIMUM SPEED/ENERGY
USAGE

FASTER FIRST PAGE

Affects print speed by defining whether the fuser cools
between jobs. When FASTER FIRST PAGE is selected, the
fuser does not cool, and printing is faster. When SAVE
ENERGY is selected, the fuser cools between jobs. The
default is FASTER FIRST PAGE.

SAVE ENERGY
(HP Color LaserJet 3000 and
3800 Series printers only)
DISPLAY BRIGHTNESS

1–10

Adjusts the brightness of the printer control panel. The
default is 5. See Display Brightness feature.

PERSONALITY

AUTO

Sets the default personality to automatic switching, PCL,
PDF, or PostScript emulation. The default is AUTO.

(HP Color LaserJet 3000 and
3800 Series printers only)

PCL
See Personality feature for more information.
PDF
PS

CLEARABLE WARNINGS

JOB

(HP Color LaserJet 3000 and
3800 Series printers only)

Sets the amount of time that a clearable warning appears on
the printer control panel. The default is JOB, which appears
until the end of the job that generated the warning. ON
appears until the
is pressed.
See Clearable Warnings feature for more information.

AUTO CONTINUE

OFF

Determines printer behavior when the system generates an
auto-continuable error. The default is ON.

ON
ON automatically continues printing after 10 seconds.
OFF pauses printing. Press

to continue printing.

See Auto Continue feature for more information.
REPLACE SUPPLIES

STOP AT LOW

Sets low or out supplies operating options. The default is
STOP AT OUT.

STOP AT OUT
OVERRIDE AT OUT

STOP AT LOW pauses printing when a low supply is
reported. Press
to continue printing.
OVERRIDE AT OUT allows the printer to continue printing
even after some supplies have run out.
See Replace Supplies feature for more information.

ORDER AT

0–100

The user can set the percent remaining at which the ORDER
AT message is displayed. The default percentage is 15.

COLOR SUPPLY OUT

STOP

Sets the printer behavior when a color print cartridge is
empty. When the printer is set to AUTOCONTINUE BLACK,
the printer continues printing using black toner only. The
default is STOP.

AUTOCONTINUE BLACK

JAM RECOVERY

AUTO

Sets whether the printer will attempt to reprint pages after a
jam. The default is AUTO.

OFF
See Jam Recovery feature for more information.
ON

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Control panel

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Menu item

Values

Description

RAM DISK

AUTO

(HP Color LaserJet 3000 and
3800 Series printers only)

OFF

Determines how the RAM disk feature is configured. Select
AUTO to allow the printer to determine the optimal RAM disk
size based on the amount of available memory. OFF
disables the RAM disk, but a minimal RAM disk is still
available. The default is AUTO.

LANGUAGE

A list of available languages
appears.

Sets the default control-panel language.
See Language feature for more information.

I/O sub-menu
Use the I/O menu to configure the printer input/output options.
See Network configuration.
Menu item

Values

Description

I/O TIMEOUT

5–300

Selects the I/O timeout in seconds.

PAGE BUFFERING

OFF

(HP Color LaserJet 3600 Series
printer only)

Sets whether the printer should maximize performance or
minimize engine wear while waiting for information to be
transferred. Select ON if the printer uses USB or Ethernet
10Base-T. The default is OFF.

PARALLEL INPUT

HIGH SPEED

(HP Color LaserJet 3000 and
3800 Series printers only)

ADVANCED
FUNCTIONS

EMBEDDED JETDIRECT

Possible values are:
TCP/IP
IPX/SPX

Sets speed and other options for an optional parallel
connection.

Configures the HP Jetdirect embedded print server.
NOTE For the HP Color LaserJet 3600 Series printer,
the only available network protocol is TCP/IP.

APPLETALK
DLC/LLC
SECURE WEB
DIAGNOSTICS
RESET SECURITY
LINK SPEED
EIO 1 JETDIRECT
(HP Color LaserJet 3000 and
3800 Series printers only)

Values vary, depending
on the product in the EIO
slot.

See the documentation that came with the EIO device.

Resets sub-menu
Use the RESETS menu to reset factory settings and to disable and enable sleep mode.

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Configure Device menu

Menu item

Values

Description

RESTORE FACTORY
SETTINGS

None

Clears the page buffer, removes all perishable personality data, resets the
printing environment, and returns all default settings to factory defaults. This
menu does not restore HP Jetdirect network settings to factory default values.

SLEEP MODE

OFF

Enables and disables sleep mode. The default is ON.

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Control panel

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Diagnostics menu
Use the DIAGNOSTICS menu to run tests that can help identify and solve problems with the printer.

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Menu item

Description

PRINT EVENT LOG

Prints an event log that shows the last 50 entries in the printer event log, starting with the most recent.

SHOW EVENT LOG

Shows the last 50 printer events on the control-panel display, starting with the most recent.

PQ
TROUBLESHOOTING

Prints a series of print-quality assessment pages that help troubleshoot many print-quality problems.

PRINT DIAGNOSTICS
PAGE

Prints the diagnostics page.

DISABLE
CARTRIDGE CHECK

Prints with one or more cartridges removed so that you can diagnose print cartridge-related problems.

PAPER PATH
SENSORS

Shows the values of the sensors. Values are updated as media passes each sensor. Jobs can be
initiated from the control panel or sent from the computer.

PAPER PATH TEST

Tests the printer paper-handling features, such as the configuration of the trays.

MANUAL SENSOR
TEST

Allows a service representative to test the paper-path sensors and switches for correct operation.

COMPONENT TEST

Activates individual parts independently to isolate noise, leaking, and other hardware issues.

PRINT/STOP TEST

Isolates print-quality issues more accurately by stopping the printer in mid-print cycle. Stopping the
printer in mid-print cycle causes a jam that might need to be removed manually. Only a service
representative should perform this test.

Diagnostics menu

Changing printer control-panel configuration settings
Use the printer control panel to make changes to default printer configuration settings, such as tray size
and type, sleep delay time, printer personality (language), and jam recovery.
You can also gain access to the printer control panel from a computer by using the Settings page of
the embedded Web server. The computer shows the same information as the control panel. For more
information, see Using the embedded Web server.
CAUTION Configuration settings seldom need to be changed. Hewlett-Packard Company
recommends that only the system administrator change configuration settings.

Tray Behavior menu options
The TRAY BEHAVIOR menu provides the following user-defined options:
●

USE REQUESTED TRAY: Select EXCLUSIVELY (the default value) to ensure that the printer will
not automatically select another tray when you indicate that a specific tray should be used.
Select FIRST to allow the printer to pull from a second tray if the specified tray is empty or contains
a different media type or size.

●

MANUALLY FEED PROMPT: If you select ALWAYS (the default value), the system always
generates a prompt before pulling from the multipurpose tray. If you select UNLESS LOADED, the
system generates the prompt only if the multipurpose tray is empty or if it is configured for a different
type or size.

●

PS DEFER MEDIA: If you select ENABLED (the default value), the printer uses HP's paperselection process. Select DISABLED to allow the printer to use the Adobe paper-selection process.

●

USE ANOTHER TRAY. If you select ENABLED (the default value), the printer prompts users to
use another tray when the selected tray is unavailable. If you select DISABLED, the printer does
not prompt the user.

●

SIZE/TYPE PROMPT. If you select DISPLAY (the default value), the printer prompts users to
confirm the media size or type loaded in the tray immediately after the tray has been loaded. If you
select DO NOT DISPLAY, the printer does not prompt the user.

●

DUPLEX BLANK PAGES. If you select AUTO (the default value), the printer might not flip pages
in the duplexer for blank pages, which enhances printer performance. If you select YES, the printer
duplexer flips each page.

To set the Use Requested Tray feature
1. Press Menu.

2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight TRAY BEHAVIOR, and then press

5. Press

to select USE REQUESTED TRAY.

6. Press

7. Press

to save the selected behavior, and then press Menu to return to the Ready state.

Chapter 2

.
.

to select EXCLUSIVELY or FIRST.

Control panel

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To set the Manually Feed Prompt feature
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight TRAY BEHAVIOR, and then press

5. Press

to highlight MANUALLY FEED PROMPT, and then press

6. Press

7. Press

to save the selected behavior, and then press Menu to return to the Ready state.

.
.
.

to select ALWAYS or UNLESS LOADED.

To set the PS Defer Media feature
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight TRAY BEHAVIOR, and then press

5. Press

to highlight PS DEFER MEDIA, and then press

6. Press

7. Press

to save the selected behavior, and then press Menu to return to the Ready state.

to select ENABLED or DISABLED.

To set the Use Another Tray feature
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight TRAY BEHAVIOR, and then press

5. Press

to highlight USE ANOTHER TRAY, and then press

6. Press

7. Press

to save the selected behavior, and then press Menu to return to the Ready state.

.
.
.

to select ENABLED or DISABLED.

To set the Size/Type Prompt feature
1. Press Menu.

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2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight TRAY BEHAVIOR, and then press

5. Press

to highlight SIZE/TYPE PROMPT, and then press

.
.
.

Changing printer control-panel configuration settings

6. Press

to select DISPLAY or DO NOT DISPLAY.

7. Press

to save the selected behavior, and then press Menu to return to the Ready state.

To set the Duplex Blank Pages feature
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight TRAY BEHAVIOR, and then press

5. Press

to highlight DUPLEX BLANK PAGES, and then press

6. Press

7. Press

to save the selected behavior, and then press Menu to return to the Ready state.

.
.
.

to select AUTO or YES.

Sleep Delay and Sleep Mode features
The SLEEP DELAY feature determines how long the printer must be inactive before it switches to sleep
mode to reduce power consumption. You can set the length of time before the printer goes into sleep
mode to one of the following settings:
●

1 MINUTE

●

15 MINUTES

●

30 MINUTES (the default setting)

●

45 MINUTES

●

60 MINUTES

●

90 MINUTES

●

2 HOURS

●

4 HOURS
NOTE The printer display appears dimmed when the printer is in sleep mode. Sleep mode does
not affect printer warm-up time, unless the printer is in sleep mode for more than 8 hours.

To set the Sleep Delay feature
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight SLEEP DELAY, and then press

5. Press
period.

.
.

to select the appropriate time period, and then press

to set the selected time

6. Press Menu to return to the Ready state.

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Control panel

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To disable or enable the Sleep Mode feature
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight RESETS, and then press

4. Press

to highlight SLEEP MODE, and then press

5. Press

to select ON or OFF, and then press

.
to set the selection.

6. Press Menu to return to the Ready state.

Display Brightness feature
Change the brightness of the control-panel display by using the DISPLAY BRIGHTNESS option.

To set the Display Brightness feature
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight DISPLAY BRIGHTNESS, and then press

5. Press

.
.

to select the appropriate setting, and then press

to set the selection.

6. Press Menu to return to the Ready state.

Personality feature
NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.
This printer features automatic personality (printer language) switching.
●

AUTO: Configures the printer to automatically detect the type of print job and configure its
personality to accommodate that job.

●

PCL: Configures the printer to use Printer Control Language.

●

PDF: Configures the printer to use portable document format.

●

PS: Configures the printer to use PostScript emulation.

To set the Personality feature
1. Press Menu.

ENWW

2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight PERSONALITY, and then press

.
.

Changing printer control-panel configuration settings

5. Press

to select the appropriate personality, and then press

to set the personality.

6. Press Menu to return to the Ready state.

Clearable Warnings feature
NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.
Use this feature to determine the display time of control-panel clearable warnings by selecting ON or
JOB. The default value is JOB.
●

ON: Clearable warnings appear until you press

●

JOB: Clearable warnings appear until the end of the job for which they were generated.

To set the Clearable Warnings feature
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight CLEARABLE WARNINGS, and then press

5. Press

to set the selection.

to select the appropriate setting, and then press

6. Press Menu to return to the Ready state.

Auto Continue feature
Use this feature to determine printer behavior when the system generates an auto-continuable error.
ON is the default setting.
●

ON: An error message appears for ten seconds before automatically continuing to print.

●

OFF: Any time the printer shows an error message, the print job pauses until you press

To set the Auto Continue feature
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight AUTO CONTINUE, and then press

5. Press

.
.

to select the appropriate setting, and then press

to set the selection.

6. Press Menu to return to the Ready state.

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Replace Supplies feature
The printer has three options for low or exhausted supplies status:
●

STOP AT OUT (the default setting): The printer continues printing while a print cartridge is low.
When the cartridge is out, the printer cannot print.

●

STOP AT LOW: The printer pauses until you replace the low cartridge.

●

OVERRIDE AT OUT: The printer continues printing even after some supplies have run out.

To set the Replace Supplies feature
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight REPLACE SUPPLIES, and then press

5. Press

.
.

to select the appropriate setting, and then press

to set the selection.

If you select OVERRIDE AT OUT and then press , a warning message appears. To accept
the override, select YES, USE OVERRIDE and press , and then set the page limit for the
override and press .
6. Press Menu to return to the Ready state.

Jam Recovery feature
Use this option to configure the printer response to jams, including how it handles the pages
involved. AUTO is the default value.
●

AUTO: The printer automatically turns jam recovery on when sufficient memory is available.

●

ON: The printer reprints any page involved in a jam. Additional memory is allocated to store the last
few pages printed. This might cause overall printer performance to suffer.

●

OFF: The printer does not reprint any page that was involved in a paper jam. Because no memory
is used to store the most recent pages, performance is optimal.

To set the Jam Recovery feature
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight JAM RECOVERY, and then press

5. Press

to select the appropriate setting, and then press

to set the selection.

6. Press Menu to return to the Ready state.

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Changing printer control-panel configuration settings

Language feature
The option to set the default language might appear when the printer is turned on for the first time,
depending on the country/region in which you purchased the printer. As you scroll through the available
options, the list appears in the language that is highlighted. When the list appears in the appropriate
to set the language. You can also change the language at any time by performing
language, press
the following procedure.

To select a language
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight LANGUAGE, and then press

5. Press

to select the appropriate language, and then press

to set the selection.

6. Press Menu to return to the Ready state.

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Using the printer control panel in shared environments
If your printer is shared with other users, adhere to the following guidelines to ensure successful printer
operation:
●

Consult your system administrator before making changes to control-panel settings. Changing
control-panel settings could affect other print jobs.

●

Coordinate with other users before changing the default printer font or downloading soft fonts.
Coordinating these operations conserves memory and avoids unexpected printer output.

●

Be aware that switching printer personalities, such as switching emulated PostScript to PCL, affects
the printed output for other users.
NOTE Your network operating system might automatically protect each user’s print job from
the effects of other print jobs. Consult your system administrator for more information.

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Using the printer control panel in shared environments

Chapter 2

Control panel

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I/O configuration

This chapter describes how to configure certain network parameters on the printer.

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●

USB configuration

●

Network configuration

USB configuration
All printer models support USB connections. The USB port is on the right side of the printer.

Connecting the USB cable
Plug the USB cable into the printer. Plug the other end of the USB cable into the computer.

1
2

Figure 3-1 USB port connection

USB port

USB connector

Chapter 3

I/O configuration

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Network configuration
You might need to configure certain network parameters on the printer. You can configure these
parameters from the printer control panel, the embedded Web server, or for most networks, from the
HP Web Jetadmin software.
NOTE For more information about using the embedded Web server, see Using the embedded
Web server.
For a complete list of supported networks and for instructions on configuring network parameters from
software, see the HP Jetdirect Embedded Print Server Administrator’s Guide. The guide comes with
printers in which an HP Jetdirect embedded print server is installed.

Manually configuring TCP/IP parameters from the printer control
panel
Use manual configuration to set an IP address, subnet mask, and default gateway.

Setting an IP address
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight I/O, and then press

4. Press

to highlight EMBEDDED JETDIRECT, and then press

5. Press

to highlight TCP/IP, and then press

6. Press

to select CONFIG METHOD.

7. Press

to highlight MANUAL, and then press

8. Press

to highlight MANUAL SETTINGS, and then press

9. Press

to highlight IP Address:, and then press
or

10 Press the
.
11 Press
.

.
.

arrow to increase or decrease the number for the first byte of the IP address.

to move to the next set of numbers. (Press

to move to the previous set of numbers.)

NOTE To cycle through the numbers faster, hold down the arrow button.
12 Repeat steps 10 and 11 until the correct IP address is entered, and then press
.

to save the setting.

13 Press Menu to return to the Ready state.
.

Setting the subnet mask
1. Press Menu.
2. Press

ENWW

to highlight CONFIGURE DEVICE, and then press

Network configuration

3. Press

to highlight I/O, and then press

4. Press

to highlight EMBEDDED JETDIRECT, and then press

5. Press

to highlight TCP/IP, and then press

6. Press

to select CONFIG METHOD.

7. Press

to highlight MANUAL, and then press

8. Press

to highlight MANUAL SETTINGS, and then press

9. Press

to highlight SUBNET MASK, and then press

10 Press the
.
11 Press
.

.
.

arrow to increase or decrease the number for the first byte of the subnet mask.

to move to the next set of numbers. (Press

to move to the previous set of numbers.)

12 Repeat steps 10 and 11 until the correct subnet mask is entered, and then press
subnet mask.
.

to save the

13 Press Menu to return to the Ready state.
.

Setting the default gateway
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight I/O, and then press

4. Press

to highlight EMBEDDED JETDIRECT, and then press

5. Press

to highlight TCP/IP, and then press

6. Press

to select CONFIG METHOD.

7. Press

to highlight MANUAL, and then press

8. Press

to highlight MANUAL SETTINGS, and then press

9. Press

to highlight DEFAULT GATEWAY, and then press

10 Press the
.
gateway.
11 Press
.

.
.

.
.
.

arrow to increase or decrease the number for the first byte of the default

to move to the next set of numbers. (Press

to move to the previous set of numbers.)

12 Repeat steps 10 and 11 until the correct default gateway is entered, and then press
default gateway.
.

to save the

13 Press Menu to return to the Ready state.
.

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I/O configuration

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Disabling network protocols (optional)
By factory default, all supported network protocols are enabled. Disabling unused protocols has the
following benefits:
●

Decreases printer-generated network traffic

●

Prevents unauthorized users from printing to the printer

●

Provides only pertinent information on the configuration page

●

Allows the printer control panel to display protocol-specific error and warning messages

To disable IPX/SPX
NOTE Do not disable this protocol in Windows-based systems that print to the printer using
IPX/SPX.
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight I/O, and then press

4. Press

to highlight EMBEDDED JETDIRECT, and then press

5. Press

to highlight IPX/SPX, and then press

6. Press

to select ENABLE.

7. Press

to highlight OFF, and then press

.
.

8. Press Menu to return to the Ready state.

To disable AppleTalk
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight I/O, and then press

4. Press

to highlight EMBEDDED JETDIRECT, and then press

5. Press

to highlight APPLETALK, and then press

6. Press

to select ENABLE.

7. Press

to highlight OFF, and then press

.
.

8. Press Menu to return to the Ready state.

To disable DLC/LLC
1. Press Menu.

ENWW

2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight I/O, and then press

Network configuration

4. Press

to highlight EMBEDDED JETDIRECT, and then press

5. Press

to highlight DLC/LLC, and then press

6. Press

to select ENABLE.

7. Press

to highlight OFF, and then press

8. Press Menu to return to the Ready state.

Enhanced I/O (EIO) configuration
NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.
If you are adding a print server to a base model (HP Color LaserJet 3000 or HP Color LaserJet
3800), additional printer memory might be required.
The enhanced input/output (EIO) slot holds compatible accessory devices, such as the HP Jetdirect
print server network cards or other devices. Plugging an EIO network card into the slot increases the
number of network interfaces available to the printer.

HP Jetdirect EIO print servers
HP Jetdirect print servers (network cards) can be installed in EIO slots. These cards support multiple
network protocols and operating systems. HP Jetdirect print servers facilitate network management by
allowing you to connect a printer directly to your network at any location. HP Jetdirect print servers also
support the Simple Network Management Protocol (SNMP), which provides network managers with
remote printer management and troubleshooting through the HP Web Jetadmin software.
NOTE Configure the card either through the control panel, the printer installation software, or
with HP Web Jetadmin software. Refer to the HP Jetdirect print server documentation for more
information.

Chapter 3

I/O configuration

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Printing tasks

This chapter describes how to perform basic printing tasks:

ENWW

●

Controlling print jobs

●

Selecting print media

●

Configuring trays

●

Automatic media type sensing (auto sense mode)

●

Using features in the Windows printer driver

●

Using features in the Macintosh printer driver

●

Printing on special media

●

Using 2-sided (duplex) printing

●

Managing special printing situations

●

Managing stored jobs

●

Managing memory

Controlling print jobs
In Windows, three settings affect how the printer driver pulls media when you send a print job. The
Source, Type, and Size settings appear in the Page Setup, Print, or Print Properties dialog boxes in
most software programs. If you do not change these settings, the printer automatically uses the default
printer settings to select a tray.
CAUTION Make printer setup changes through the software program or the printer driver
whenever possible, because changes that you make at the control panel become default settings
for subsequent print jobs. Settings selected in the software or the printer driver override controlpanel settings.

Source
Print by Source to specify a tray from which the printer will pull media. The printer tries to print from this
tray, no matter what type or size is loaded in it. If you select a tray that is configured for a type or size
that does not match your print job, the job does not proceed until you load the tray with the correct type
or size. If you load the tray correctly, the printer begins printing. If you press , you can select another
tray.
NOTE If you have difficulties printing by Source, see Priority for print settings.

Type and Size
Print by Type or Size when you want to pull media from the first tray that is loaded with the type or size
that you select. Selecting media by type rather than source is similar to locking out trays and helps
protect special media from accidental use. For example, if a tray is configured for letterhead, and you
specify that the driver print on plain paper, the printer will not pull media from that tray, but will pull paper
from a tray that has plain paper loaded and is configured for plain paper.
NOTE Selecting the Any setting negates the tray lock-out function.
Selecting media by type and size results in significantly better print quality for heavy paper, glossy paper,
and overhead transparencies. Using the wrong setting can result in unsatisfactory print quality. Always
print by Type for special print media, such as labels or transparencies. Always print by Size for
envelopes.
●

If you want to print by Type or Size and the trays have not been configured for a certain type or
size, load the media into tray 1. Then, in the printer driver, select the Type or Size in the Page
Setup, Print, or Print Properties dialog box.

●

If you often print on a certain type or size of media, the printer administrator (for a network printer)
or you (for a local printer) can configure a tray for that type or size. Then, when you select that type
or size as you print a job, the printer pulls from the tray configured for that type or size. See
Configuring trays.

●

When you close tray 2 or optional tray 3, a message might appear prompting you to select a Type or
Size for the tray. If the tray is already configured correctly, press to return to the Ready state.

Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:

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NOTE The names of commands and dialog boxes might vary depending on your software
program.
●

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed here override settings changed
anywhere else.

●

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and do not override changes made in the Page Setup dialog box.

●

Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open
the printer driver. Settings changed in the Printer Properties dialog box do not override settings
anywhere else in the printing software.

●

Default printer driver settings: The default printer driver settings determine the settings used in
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.

●

Printer control panel settings: Settings changed at the printer control panel have a lower priority
than changes made anywhere else.

Gaining access to printer driver settings

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Operating System

Temporarily change settings for print jobs

Permanently change default settings1

Windows 98, 2000, Me,
and XP

From the File menu, click Print. Select the
printer, and then click Properties. (The steps
can vary; this procedure is most common.)

Click Start, point to Settings, and then click
Printers or Printers and Faxes. Right-click the
printer icon and select Printing Preferences.

Macintosh OS 9.1

On the File menu, click Print. Change settings
on the various pop-up menus.

On the File menu, click Print. After you change
settings on the pop-up menu, click Save
Settings.

Macintosh OS X

On the File menu, click Print. Change settings
on the various pop-up menus.

On the File menu, click Print. Change settings on
the various pop-up menus, and then, on the main
pop-up menu, click Save Custom Settings to
save them as the Custom option. To use the new
settings, you must select the Custom option
every time you open a program and print.

Because access to default printer settings can be restricted, the settings might be unavailable.

Controlling print jobs

Selecting print media
You can use many types of paper and other print media with this printer.
Before purchasing any paper or specialized forms in quantity, verify that your paper supplier has
obtained and understands the print-media requirements that are specified in the HP LaserJet Printer
Family Print Media Specification Guide.
See Supplies and accessories to order the HP LaserJet Printer Family Print Media Specification
Guide. To download a copy of the guide, go to www.hp.com/support/clj3000 for the HP Color LaserJet
3000 Series printer, www.hp.com/support/clj3600 for the HP Color LaserJet 3600 Series printer, or
www.hp.com/support/clj3800 for the HP Color LaserJet 3800 Series printer. Select Manuals.
It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer Family
Print Media Specification Guide and still not print satisfactorily. This can result from abnormal
characteristics of the printing environment or other variables over which HP has no control (for example,
extremes in temperature and humidity).
Hewlett-Packard Company recommends testing any paper before buying it in large quantities.
CAUTION Using paper that does not conform to the specifications listed here or in the print
media guide can cause problems that require service. This service is not covered by the HewlettPackard warranty or service agreements.

Paper to avoid
The printer can handle many types of paper. Using paper that does not meet specifications will cause
lower print quality and increase the chance of jams.
●

Do not use paper that is too rough.

●

Do not use paper, other than standard 3-hole punched paper, that contains cutouts or perforations.

●

Do not use multipart forms.

●

Do not use paper that has already been printed on, or that has been fed through a photocopier.

●

Do not use paper that contains a watermark if you are printing solid patterns.

Paper that can damage the printer
In rare circumstances, paper can damage the printer. The following paper must be avoided to prevent
possible damage to the printer:

●

Do not use paper with staples attached.

●

Do not use transparencies that are designed for Inkjet printers or other low temperature printers, or
for monochrome printing. Use only transparencies that are specified for use with HP Color LaserJet
printers.

●

Do not use photo paper that is intended for Inkjet printers.

●

Do not use paper that is embossed or coated, or any media that produces hazardous emissions, or
that melts, offsets, or discolors when exposed to 190° C (374° F) for 0.1 second. Also, do not use
letterhead paper that is made with dyes or inks that cannot withstand that temperature.

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To order HP Color LaserJet printing supplies:

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●

www.hp.com/go/ljsupplies in the U.S.

●

www.hp.com/ghp/buyonline.html worldwide

Selecting print media

Configuring trays
You can configure the printer trays by type and size. Load different media in the printer trays and then
request media by type or size in the software program.
NOTE If you have used previous HP Color LaserJet printers, you might be accustomed to
configuring tray 1 to first mode or cassette mode. To mimic the settings for first mode, configure
tray 1 for ANY SIZE and ANY TYPE. The printer will pull paper from tray 1 first (if paper is loaded
in that tray) when the print job does not specify another tray. This setting is recommended if you
use different types or sizes of paper in tray 1. To mimic the settings from cassette mode, set
either the size or type for tray 1 to a setting other than ANY SIZE or ANY TYPE. This setting is
recommended if you are using the same size and type of paper in tray 1.
NOTE If you use 2-sided printing, be sure that the media meets the specifications for duplex
printing. See Print-media specifications.
The following instructions are for configuring the trays at the printer control panel. You can also configure
the trays from your computer through the embedded Web server. See Using the embedded Web server.

Configuring size
1. Press Menu.
2. Press

to highlight PAPER HANDLING, and then press

3. Press

to highlight TRAY 1 SIZE, TRAY 2 SIZE, or TRAY 3 SIZE, and then press

4. Press

to highlight the appropriate size, and then press

5. Press Menu to return to the Ready state.

Configuring type
1. Press Menu.
2. Press

to highlight PAPER HANDLING, and then press

3. Press

to highlight TRAY 1 TYPE, TRAY 2 TYPE, or TRAY 3 TYPE, and then press

4. Press

to highlight the desired paper type, and then press

5. Press Menu to return to the Ready state.

Configuring tray 1 for custom paper
Use the ANY SIZE size setting when the selected media does not exactly match the size of the paper
specified in the document you are printing. If no source tray is specified, the printer looks first for paper
that exactly matches the document, and then it looks for and prints from a tray set to ANY SIZE or ANY
TYPE.
Use the ANY CUSTOM setting when you want to be able to print a number of custom sizes from the
tray without defining a set size for each job. Use the CUSTOM setting when you want to print a specific
print size from a particular tray. When you print a custom job, the printer looks for an exact size match.
If it does not find an exact match to the custom size specified, it looks for a tray set to ANY CUSTOM.
Finally, the printer looks for and uses media from a tray set to ANY SIZE.

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There are three steps to set up custom paper. When all are completed, the display returns to the PAPER
HANDLING menu. After a custom size is set for a tray, the printer retains the setting until you change
it in the control panel.

2
y
x

1
1

X dimension

Y dimension

Unit of measure
1. Press

to highlight UNIT OF MEASURE, and then press

2. Press

to highlight the correct measurement, and then press

X dimension
The X dimension is the width of the page as it feeds into the printer.
1. Press

to highlight X DIMENSION, and then press

2. Press

to highlight the correct value, and then press

Y dimension
The Y dimension is the length of the page as it feeds into the printer.
1. Press

to highlight Y DIMENSION, and then press

2. Press

to highlight the correct value, and then press

Configuring tray 2 or tray 3 for custom paper
The printer automatically detects many sizes of paper, but you can also configure trays for custom paper
sizes. You must specify the following parameters:

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●

Unit of measure (millimeters or inches)

●

X dimension (the width of the page as it feeds into the printer)

●

Y dimension (the length of the page as it feeds into the printer)

Configuring trays

3
X

1
1

Page length (Y dimension)

Page width (X dimension)

Media length guides

Media width guides

Use the following procedure to configure a tray for a custom size. Once a custom size is set for a tray,
it will be retained until the media length guides are reset.
Setting a custom size in tray 2 or tray 3
1. Open the tray and place the media face-up in the tray.
2. Set the media length guides to the appropriate non-standard position and close the tray.
3. When the tray configuration message appears, press

4. Press

to change ANY CUSTOM to CUSTOM, and then press

5. Press

to highlight the correct unit (either millimeters or inches), and then press

After the unit of measure is set properly, set the X dimension as follows:
6. Press

to highlight the correct value, and then press

If the value entered is outside the valid range, Invalid value appears for two seconds. The controlpanel display prompts you to enter another value.
After the X dimension is set properly, set the Y dimension as follows:
7. Press

to highlight the correct value, and then press

If the value entered is outside the valid range, Invalid value appears for two seconds. The controlpanel display prompts you to enter another value. The printer shows a message indicating the
dimensions for the custom size.

Printing from tray 1 (multipurpose tray)
Tray 1 is a multipurpose tray that holds up to 100 sheets of paper or 10 envelopes. It provides a
convenient way to print envelopes, transparencies, custom-size paper, or other types of paper without
having to unload the other trays.

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Loading paper into tray 1
CAUTION

Avoid adding print media to tray 1 while the printer is printing, or jams can occur.

1. Open tray 1.
NOTE If printing on special media, such as envelopes, use tray 1. See Printing envelopes
from tray 1 for more information.

2. Slide the output bin extension out from the bin.

3. Slide out the tray extender and, if necessary, open the additional tray extender.

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4. Slide the width guides slightly wider than the print media.

5. Place print media into the tray with the side to be printed down, and the top, short edge in first.

NOTE If you are printing on two sides, see Using 2-sided (duplex) printing for loading
instructions.
6. Slide the paper width guides inward until they lightly touch the print media stack on both sides without
bending it. Make sure that the media fits under the tabs on the width guides.

CAUTION Wait for the printer to finish printing before closing tray 1 (optional). Closing the
tray before the printer finishes can cause jams.

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Printing envelopes from tray 1
Many types of envelopes can be printed from tray 1. Up to 10 envelopes can be stacked in the tray.
Printing performance depends on the construction of the envelope.
In the software, set margins at least 15 mm (0.6 in) from the edge of the envelope.
CAUTION Envelopes that contain clasps, snaps, windows, coated linings, exposed self-stick
adhesives, or other synthetic materials can severely damage the printer. To avoid jams and
possible printer damage, never try to print on both sides of an envelope. Before you load
envelopes, make sure that they are flat, undamaged, and not stuck together. Do not use
envelopes that contain pressure-sensitive adhesive. To avoid jams, do not remove or insert
envelopes during printing.

To load envelopes into tray 1
1. Open tray 1.

2. Slide out the tray extender and, if necessary, open the additional tray extender.

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3. Set the paper-width guides.

4. Load as many as 10 envelopes in the center of tray 1 with the side to be printed on facing down,
with the stamp area farthest from the printer, and the short edge toward the printer. Slide the
envelopes into the printer as far as they will go without forcing them.

5. Adjust the guides to touch the envelope stack without bending the envelopes. Make sure that the
envelopes fit under the tabs on the guides.

Printing envelopes
1. If tray 1 is configured for a specific size, use the printer control panel to set the paper size for tray 1
to match the envelope size that you are printing.
2. Specify tray 1 in the software program.

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3. If your software does not automatically format an envelope, specify Landscape for page orientation
in the software program. Use the guidelines in the table that follows to set margins for return and
destination addresses on Commercial #10 or DL envelopes.
NOTE For envelopes of other sizes, adjust the margin settings appropriately.
4. Click Print in the software program or printer driver.
Address type

Left margin

Top margin

Return

15 mm (0.6 in)

Destination

102 mm (4.0 in)

51 mm (2.0 in)

Printing from tray 2 and tray 3
Tray 2 holds up to 250 sheets of standard paper, while optional tray 3 holds up to 500 sheets of standard
paper. Tray 2 and tray 3 adjust for many sizes. Tray 3 is installed underneath tray 2. When tray 3 is
installed, the printer detects it and lists tray 3 as a choice in the control panel CONFIGURE DEVICE
menu.
CAUTION The paper path for tray 3 passes through tray 2. If either tray 2 or tray 3 is partially
pulled out or removed, media from tray 3 cannot feed into the printer. This causes the printer to
jam.

Loading tray 2
CAUTION

To avoid jams, never open or remove a tray during printing.

1. Pull tray 2 out of the printer and remove any media.

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2. Slide the output bin extension out from the bin.

3. Adjust the length guide until the arrow points to the size that you are loading.

4. Move the side width guides until the arrow on the right width guide points to the size that you are
loading.

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5. Load the media into the tray. If this is special paper such as letterhead, load it face-up with the top
edge toward the front of the tray.
NOTE If you are duplex printing, see Using 2-sided (duplex) printing for loading instructions.

6. Make sure that the stack of media is flat and that the media is below the height tabs.

7. Slide the tray back into the printer.

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Configuring trays

Loading tray 3
1. Pull the tray out of the printer and remove any media.

2. Raise the output bin extension.

3. Adjust the length guide until the arrow points to the size that you are loading.

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4. Move the side width guides until the arrow on the right width guide points to the size that you are
loading.

5. Load the media into the tray. If this is special paper, such as letterhead, load it face-up with the top
edge toward the front of the tray.
NOTE If you are duplex printing, see Using 2-sided (duplex) printing for loading instructions.

6. Make sure that the stack of media is flat in the tray at all four corners, and keep it below the height
tabs.

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7. Slide the tray back into the printer.

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Automatic media type sensing (auto sense mode)
The HP Color LaserJet 3000 and 3800 Series printers can automatically classify media into one of the
following categories:
●

Plain

●

Transparency

●

Glossy

●

Extra-heavy glossy

●

Glossy film

●

Heavy

●

Light

The automatic media type sensor functions only when that tray is configured to Any Type Plain.
Configuring a tray to any other type, such as Bond or Glossy, deactivates the media sensor in that tray.
NOTE Get optimal performance with the automatic media sensing feature when using original
HP media designed for use in HP color LaserJet printers.

Tray 1 sensing
Full sensing (default)
●

The printer stops at each page to sense media type.

●

This is the best mode for using mixed media in a single print job.

Expanded sensing
●

Each time the printer begins a print job, it stops the first page to sense the type.

●

The printer assumes that the second and all subsequent pages are of the same media type as the
first page.

●

This is the second-fastest mode, and is useful for using stacks of the same media type.

Transparency

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●

The printer does not stop any pages for sensing but distinguishes between transparencies
(Transparency mode) and paper (Normal mode).

●

This is the fastest mode and is useful for high-volume printing in Normal mode.

Automatic media type sensing (auto sense mode)

Tray 2 or tray 3 sensing
Expanded sensing
●

The printer stops the first five pages fed from each paper tray to sense the type and averages the
five results.

●

The printer assumes that the sixth and all subsequent pages are of the same media type, until the
printer is turned off or goes into sleep mode, or until the tray is opened.

Transparency only (default)

●

The printer does not stop any pages for sensing but distinguishes between transparencies
(Transparency mode) and paper (Normal mode).

●

This is the fastest mode and is useful for high-volume printing in Normal mode.

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Using features in the Windows printer driver
When you print from a software program, many of the product features are available from the printer
driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section:
●

Creating and using quick sets

●

Using watermarks

●

Resizing documents

●

Setting a custom paper size from the printer driver

●

Using different paper and printing covers

●

Printing a blank first page

●

Printing multiple pages on one sheet of paper

●

Setting the color options

●

Using the HP Digital Imaging Options dialog box

●

Using the Services tab
NOTE Settings in the printer driver and software program generally override control-panel
settings. Software-program settings generally override printer-driver settings.

Creating and using quick sets
Use quick sets to save the current driver settings for reuse. Quick sets are available on most printerdriver tabs. You can save up to 25 Print Task Quick Sets.
To create a quick set
1. Open the printer driver (see Opening the printer drivers).
2. Select the print settings that you want to use.
3. In the Print Task Quick Sets box, type a name for the quick set.
4. Click Save.
To use quick sets
1. Open the printer driver (see Opening the printer drivers).
2. Select the quick set that you want to use from the Print Task Quick Sets drop-down list.
3. Click OK.
NOTE To use printer-driver default settings, select Default Print Settings from the Print Task
Quick Sets drop-down list.

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Using features in the Windows printer driver

Using watermarks
A watermark is a notice, such as "Confidential," that is printed in the background of each page of a
document.
1. Open the printer driver (see Opening the printer drivers).
2. From the Effects tab, click the Watermarks drop-down list.
3. Click the watermark that you want to use. To create a new watermark, click Edit.
4. If you want the watermark to appear only on the first page of the document, click First Page
Only.
5. Click OK.
To remove the watermark, click (none) in the Watermarks drop-down list.

Resizing documents
Use the document resizing options to scale a document to a percentage of its normal size. You can also
choose to print a document on a different size paper, with or without scaling.
To reduce or enlarge a document
1. Open the printer driver (see Opening the printer drivers).
2. On the Effects tab, next to % of Normal Size, type the percentage by which you want to reduce or
enlarge your document.
You can also use the scroll bar to adjust the percentage.
3. Click OK.
To print a document onto a different paper size
1. Open the printer driver (see Opening the printer drivers).
2. On the Effects tab, click Print Document On.
3. Select the paper size to print on.
4. To print the document without scaling it to fit, make sure that the Scale to Fit option is not selected.
5. Click OK.

Setting a custom paper size from the printer driver
1. Open the printer driver (see Opening the printer drivers).
2. On the Paper or Paper/Quality tab, click Custom.
3. On the Custom Paper Size window, type the name of the custom paper size.
4. Type the paper-size length and width. If you type a size that is too small or too large, the driver
adjusts the size to the minimum or maximum size that is allowed.
5. If necessary, click the button to change the unit of measure between millimeters and inches.

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6. Click Save.
7. Click Close. The name that you saved appears in the paper-size list for future use.

Using different paper and printing covers
Follow these instructions for printing a first page that is different from other pages in the print job.
1. Open the printer driver (see Opening the printer drivers).
2. On the Paper or Paper/Quality tab, select the appropriate paper for the first page of the print job.
3. Click Use Different Paper/Covers.
4. In the list box, click the pages or covers that you want to print on different paper.
5. To print front or back covers, you must also select Add Blank or Preprinted Cover.
6. Select the appropriate paper type or source for the other pages of the print job.
NOTE The paper size must be the same for all pages of the print job.

Printing a blank first page
1. Open the printer driver (see Opening the printer drivers).
2. On the Paper or Paper/Quality tab, click Use Different Paper/Covers.
3. In the list box, click Front Cover.
4. Click Add Blank or Preprinted Cover.

Printing multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper.
1. Open the printer driver (see Opening the printer drivers).
2. Click the Finishing tab.
3. In the section for Document Options, select the number of pages that you want to print on each
sheet (1, 2, 4, 6, 9, or 16).
4. If the number of pages is greater than 1, select the correct options for Print Page Borders and
Page Order.
5. Click OK. The product is now set to print the number of pages per sheet that you have selected.

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Setting the color options
Options on the Color tab control how colors are interpreted and printed from software programs. You
can choose either Automatic or Manual color options.
●

Select Automatic to optimize the color and halftone settings for text, graphics, and photographs.
The Automatic setting provides additional color options for programs and operating systems that
support color-management systems. This setting is recommended for printing all color documents.

●

Select Manual to adjust the color and halftone settings for text, graphics, and photographs. If you
are using a PCL driver, you can adjust the RGB data. If you are using the PS driver, you can adjust
RGB or CMYK data.

To set the color options
1. Open the printer driver (see Opening the printer drivers).
2. Click the Color tab.
3. In the Color Options area, select the option that you want to use.
4. If you selected Manual, click Settings to open the Color Settings dialog box. Adjust the individual
settings for text, graphics, and photographs. You can also adjust the general printing settings. Click
OK.
5. In the Color Themes area, select the RGB Color option that you want to use.
6. Click OK.

Using the HP Digital Imaging Options dialog box
Use HP Digital Imaging Options to print better-quality photos and images.
NOTE HP Digital Imaging Options are available for Windows 2000, Windows XP, and
Windows Server 2003.
The following options are available on the HP Digital Imaging Options dialog box:
●

Contrast Enhancement: Enhance colors and contrast for washed-out photos. Click Automatic to
allow the printer software to brighten areas of photos that need adjustment.

●

Digital Flash: Adjust the exposure in dark areas of photos to bring out detail. Click Automatic to
allow the printer software to balance lightness and darkness.

●

SmartFocus: Enhance the image quality and clarity of low resolution images such as those
downloaded from the Internet. Click On to allow the printer software to sharpen details in the image.

●

Sharpness: Adjust the image sharpness to your preference. Click Automatic to allow the printer
software to set the level of sharpening for the image.

●

Smoothing: Soften an image. Click Automatic to allow the printer software to set the level of
smoothing for the image.

Opening the HP Digital Imaging Options dialog box
1. Open the Printer Properties dialog box.
2. Click the Paper/Quality tab, and then click the HP Digital Imaging button.

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NOTE If you installed the HP Image Zone software, you can use it to edit and further enhance
digital photos.

Using the Services tab
NOTE The Services tab is not available for Windows 9x.
If the product is connected to a network, use the Services tab to obtain product and supply-status
information. Click the Device and Supplies status icon to open the Device Status page of the
HP Embedded Web Server. This page shows the current status of the product, the percentage of life
remaining for each supply, and information for ordering supplies.

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Using features in the Macintosh printer driver
When you print from a software program, many of the printer features are available from the printer
driver. For complete information about the features that are available in the printer driver, see the printerdriver Help. The following features are described in this section:
●

Creating and using presets in Mac OS X

●

Printing a cover page

●

Printing multiple pages on one sheet of paper

●

Setting the color options
NOTE Settings in the printer driver and software program generally override control-panel
settings. Software-program settings generally override printer-driver settings.

Creating and using presets in Mac OS X
Use presets to save the current printer driver settings for reuse.
To create a preset
1. Open the printer driver (see Opening the printer drivers).
2. Select the print settings.
3. In the Presets box, click Save As..., and type a name for the preset.
4. Click OK.
To use presets
1. Open the printer driver (see Opening the printer drivers).
2. In the Presets menu, select the preset that you want to use.
NOTE To use printer-driver default settings, select the Standard preset.

Printing a cover page
You can print a separate cover page for your document that includes a message (such as “Confidential”).
1. Open the printer driver (see Opening the printer drivers).
2. On the Cover Page or Paper/Quality pop-up menu, select whether to print the cover page Before
Document or After Document.
3. If you are using Mac OS X, in the Cover Page Type pop-up menu, select the message that you
want to print on the cover page.
NOTE To print a blank cover page, select Standard as the Cover Page Type.

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Printing multiple pages on one sheet of paper
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way
to print draft pages.
1. Open the printer driver (see Opening the printer drivers).
2. Click the Layout pop-up menu.
3. Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2, 4,
6, 9, or 16).
4. Next to Layout Direction, select the order and placement of the pages on the sheet.
5. Next to Borders, select the type of border to print around each page on the sheet.

Setting the color options
Use the Color Options pop-up menu to control how colors are interpreted and printed from software
programs.
1. Open the printer driver (see Opening the printer drivers).
2. Open the Color Options pop-up menu.
3. If you are using Mac OS X, click Show Advanced Options.
4. Adjust the individual settings for text, graphics, and photographs.

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Printing on special media
Use these guidelines when printing on special types of media.

Transparencies
●

Handle transparencies using the edges. Oils from your fingers deposited on the transparency can
cause print quality problems.

●

Use only overhead transparencies recommended for use in this printer. Hewlett-Packard
recommends using HP Color LaserJet Transparencies with this printer. HP products are designed
to work together for optimum printing results.

●

In either the software program or the printer driver, select TRANSPARENCY as the media type, or
print from a tray that is configured for transparencies.
CAUTION Transparencies not designed for LaserJet printing will melt in the printer, causing
damage to the printer. Do not use transparencies designed for monochrome printing.

Glossy paper
●

●

In either the software application or the driver, select GLOSSY as the media type, or print from a
tray that is configured for glossy paper.
●

HP Color LaserJet 3600 and 3800 Series printers: Select GLOSSY for media weights up to
120 g/m2 (32 lb bond). Select Heavy Glossy for media weights up to 163 g/m2 (43 lb bond).
Select Extra Heavy Glossy for media weights up to 220 g/m2 (58 lb bond).

●

HP Color LaserJet 3000 Series printer: Select GLOSSY for media weights up to 120 g/m2
(32 lb bond).

Because this affects all print jobs, it is important to return the printer to its original settings once the
job has printed. See Configuring trays for more information.
NOTE Hewlett-Packard recommends using HP Color LaserJet Soft Gloss paper with this
printer. HP products are designed to work together for optimum printing results. If HP Color
LaserJet Soft Gloss paper is not used with this printer, print quality may be compromised.

Colored paper

●

Colored paper should be of the same high quality as white xerographic paper.

●

Pigments used must be able to withstand the printer’s fusing temperature of 190° C (374° F) for 0.1
second without deterioration.

●

Do not use paper with a colored coating that was added after the paper was produced.

●

The printer creates colors by printing patterns of dots, overlaying and varying their spacing to
produce various colors. Varying the shade or color of the paper will affect the shades of the printed
colors.

Chapter 4

Printing tasks

ENWW

Envelopes
NOTE Envelopes can be printed only from tray 1. Set the tray media size to the specific
envelope size. See Printing envelopes from tray 1.
Adhere to the following guidelines to help ensure proper printing on envelopes and to help prevent printer
jams:
●

Do not load more than 10 envelopes into tray 1.

●

The weight rating of envelopes should not exceed 90 g/m2 (24 lb bond).

●

Envelopes should be flat.

●

Do not use envelopes with windows or clasps.

●

Envelopes must not be wrinkled, nicked, or otherwise damaged.

●

Envelopes with peel-off adhesive strips must use adhesives that can withstand the heat and
pressures of the printer’s fusing process.

●

Envelopes should be loaded face-down with the top of the envelope to the left, and the short edge
feeding into the printer first.
NOTE In high humidity environments, envelopes should be printed long-edge first to prevent
them from sealing during printing. For long-edge printing, envelopes should be loaded long edge
first, face down. See Printing envelopes from tray 1.

Labels
NOTE In either the application or the printer driver, select Labels as the media type, or configure
tray 1 for labels. See Configuring trays.
●

Verify that the labels’ adhesive material can tolerate temperatures of 190° C (374° F) for 0.1 second.

●

Verify that there is no exposed adhesive material between the labels. Exposed areas can cause
labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause
damage to printer components.

●

Do not re-feed a sheet of labels.

●

Verify that labels lie flat.

●

Do not use labels that are wrinkled, bubbled, or otherwise damaged.

Heavy paper

ENWW

●

Any tray will print most heavy media that does not exceed 105 g/m2 (28 lb bond).

●

Use cardstock (135 g/m2 to 220 g/m2 (36 to 58 lb bond)) only in tray 1.

●

In either the software application or the printer driver, select Heavy (106 g/m2 to 163 g/m2 (28 to
43 lb bond)) or Cardstock (135 g/m2 to 220 g/m2 (36 to 58 lb bond)) as the media type, or print from
a tray that is configured for heavy paper. Because this setting affects all print jobs, it is important to
return the printer back to its original settings once the job has printed. See Configuring trays.

Printing on special media

CAUTION In general, do not use paper that is heavier than the media specification
recommended for this printer. Doing so can cause misfeeds, paper jams, reduced print quality,
and excessive mechanical wear. However, some heavier media, such as HP Cover Stock, can
be safely used.

HP LaserJet Tough paper
●

Use only HP LaserJet Tough paper with this printer. HP products are designed to work together for
optimum printing results.

●

Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on HP LaserJet
Tough paper can cause print quality problems.

●

In either the software application or the printer driver, select Tough Paper as the media type, or
print from a tray that is configured for HP LaserJet Tough paper.
CAUTION Transparent media that are not designed for LaserJet printing will melt in the printer,
causing damage to the printer.

Preprinted forms and letterhead
●

Forms and letterhead must be printed with heat-resistant inks that will not melt, vaporize, or release
hazardous emissions when subjected to the printer’s fusing temperature of approximately 190° C
(374° F) or 0.1 second.

●

Inks must be nonflammable and should not adversely affect any printer rollers.

●

Forms and letterhead should be sealed in a moisture-proof wrapping to prevent changes during
storage.

●

Before loading preprinted paper, verify that the ink on the paper is dry. During the fusing process,
wet ink can come off of preprinted paper.

●

When 2-sided (duplex) printing, load preprinted forms and letterhead into tray 2 and tray 3 facedown with the top edge at the back of the tray. To load preprinted forms and letterhead into tray 1,
load them face-up with the bottom edge feeding in first.

●

When 1-sided (simplex) printing, load preprinted forms and letterhead into tray 2 or tray 3 face-up
with the top edge of the page at the front of the tray. To load preprinted forms and letterhead into
tray 1, place them in the tray with the side to be printed face-down with the bottom edge feeding in
first.

Recycled paper
This printer supports the use of recycled paper. Recycled paper must meet the same specifications as
standard paper. See the HP LaserJet Printer Family Print Media Specification Guide. Hewlett-Packard
recommends that recycled paper contain no more than 5 percent ground wood.

Chapter 4

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ENWW

Using 2-sided (duplex) printing
NOTE Two-sided printing is available for the HP Color LaserJet 3000dn, 3000dtn, 3600dn,
3800dn, and 3800dtn printers.
The printer can print on both sides of the paper. If the printer is not equipped with automatic 2-sided
printing, see Manual 2-sided printing.

Automatic 2-sided printing
NOTE You must specify automatic 2-sided printing options in your software program or in the
printer driver as well in order to print on both sides of the page.
Perform the following steps to use automatic 2-sided printing:
●

Verify that the printer driver is configured for 2-sided printing. (For instructions, see the online Help
for the printer driver.)

●

Select the appropriate 2-sided printing options in the printer driver software, including page and
binding orientation.

●

For certain media types, including transparencies, labels, cardstock, and glossy film, 2-sided printing
is not supported.

●

For best results, avoid 2-sided printing on rough-textured, heavy-weight paper.

●

When using 2-sided printing, load pre-printed forms and letterhead into tray 1 face-up with the
bottom edge of the page feeding first. Load preprinted forms and letterhead into tray 2 and tray 3
face-down with the top edge at the back of the tray.

NOTE Loading pre-printed forms and letterhead for 2-sided printing is different than loading
for 1-sided printing.
NOTE When duplexing, the printer prints on the first side of the page and then moves the page
into the output bin momentarily. The printer then pulls the page back into the printer to print the
second side of the page. Make sure that the page is complete before taking a page from the
output bin. Pulling a page from the bin while the printer is trying to pull the page back into the
printer can cause a jam.

ENWW

Using 2-sided (duplex) printing

Control-panel settings for automatic 2-sided printing
Many software programs include 2-sided printing settings. If your software program or printer driver does
not include 2-sided printing options, you can adjust these settings through the control panel. The factory
default setting is OFF.
CAUTION Do not use 2-sided printing when printing on labels, transparencies, or glossy paper.
Serious damage to the printer can result.

To turn 2-sided printing on or off from the control panel
NOTE Changing settings for 2-sided printing from the printer control panel affects all print jobs.
Whenever possible, change settings for 2-sided printing in your software program or printer
driver.
To select 2-sided printing from the printer driver, the driver must be configured correctly. For
instructions, see the online Help for the printer driver.
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to select PRINTING.

4. Press

to highlight DUPLEX, and then press

5. Press
press

to select ON to turn on 2-sided printing or OFF to turn off 2-sided printing, and then

6. Press Menu to return to the Ready state.

Options for binding 2-sided printing jobs
Before printing a 2-sided document, use the printer driver to specify the edge on which you will bind
your finished document. Long-edge or book binding is the conventional layout used for books. Shortedge or tablet binding is the typical calendar binding.
NOTE The default setting is to bind on the long edge for pages in portrait orientation. To change
to short-edge binding, select the Flip Pages Up check box.

Manual 2-sided printing
To print a duplexed document on media other than the supported sizes or weights (see Print-media
specifications), or if your printer does not support automatic 2-sided printing, go to the printer and reinsert
the paper manually after the first side has printed.
NOTE Damaged or reused media can cause jams and should not be used.

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To manually print on two sides (duplex)
1. For tray 1, load letterhead paper face-up, with the bottom edge feeding first.
For tray 2 (250-sheet tray) or tray 3 (500-sheet tray), load letterhead paper face-down, with the top
edge at the back of the tray.
2. Open the printer driver.
3. Select the appropriate size and type.
4. On the Finishing tab, select Print on Both Sides (Manually).
5. Click OK.
6. Go to the printer. When the MANUAL FEED prompt appears, remove any blank paper from tray 1.
Remove the printed stack from the output bin and insert the stack with the printed side up, bottom
edge feeding first. You must print the second side from tray 1.

NOTE Do not discard any blank sheets from the printed stack.
7. If prompted by a message at the control panel, press

NOTE If total sheets exceed the tray 1 capacity for manual duplex jobs, feed the top
100 sheets first and press . When prompted, feed the next 100 sheets and press .
Repeat as necessary until all of the sheets from the printed stack have been loaded into
tray 1.

ENWW

Using 2-sided (duplex) printing

Managing special printing situations
Printing a different first page
Use the following procedure to print the first page of a document on a different media type than the rest
of the document. For example, you can print the first page of a document on letterhead paper and the
rest on plain paper.
1. From your software program or printer driver, specify a tray for the first page and another tray for
the remaining pages.
2. Load the special media into the tray that you specified in step 1.
3. Load the media for the remaining pages of the document into another tray.
4. Print the document.
You can also print on different media by using the printer control panel or printer driver to set the types
of media that are loaded in the trays and then selecting the first and remaining pages by media type.

Printing on custom-size media
The printer supports single-sided printing and manual duplexing on custom-size media. Tray 1 supports
media sizes from 76 x 127 mm (3 x 5 inches) to 216 x 356 mm (8.5 x 14 inches). Tray 2 and tray 3
support media sizes from 148 x 210 mm (5.83 x 8.27 inches) to 215.9 x 355.6 mm (8.5 x 14 inches).
When printing on custom-size media, if tray 1 is configured in the printer control panel as TRAY X TYPE=
ANY TYPE and TRAY X SIZE= ANY, the printer will print on whatever media is loaded in the tray.
Some software programs and printer drivers allow you to specify custom media-size dimensions. Be
sure to set the correct media size in both the page setup and print dialog boxes. If your software does
not allow this, specify the custom media-size dimensions in the PAPER HANDLING control-panel menu.
See Paper Handling menu for more information.
If your software program requires you to calculate margins for custom-size media, see the online Help
for that program.

Stopping a print request
You can stop a print request by using the printer control panel or using your software program. For
instructions on how to stop a print request from a computer on a network, see the online Help for the
specific network software.
NOTE It can take some time for all printing to clear after you have canceled a print job.

To stop the current print job from the printer control panel
1. Press Stop on the printer control panel.
2. Press

to highlight Cancel Current Job, and then press

to cancel the job.

If the print job is too far into the printing process, you might not have the option to cancel it.

To stop the current print job from the software program
A dialog box will appear briefly on the screen, giving you the option to cancel the print job.

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If several requests have been sent to the printer through your software, they might be waiting in a print
queue (for example, in Windows Print Manager). See the software documentation for specific
instructions about canceling a print request from the computer.
If a print job is waiting in a print queue (computer memory) or print spooler (Windows 98, 2000, XP, or
Me), delete the print job there.
For Windows 98 or Windows Me, click Start, click Settings, and then click Printers. For Windows 2000
and Windows XP, click Start and then click Printers. Double-click the HP Color LaserJet 3000, 3600,
or 3800 printer icon to open the print spooler. Select the print job that you want to cancel, and then press
Delete. If the print job is not cancelled, you might need to shut down and restart the computer.

ENWW

Managing special printing situations

Managing stored jobs
NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.
NOTE This feature is available only for printers with installed hard drives.
To store print jobs on the printer, use the Job Storage tab in the printer driver Properties dialog box.
After a job is stored, you can print it or delete it from the printer control panel.
To print a stored job
1. Press Menu.
2. Press

to highlight RETRIEVE JOB, and then press

A list of users appears. If no jobs are stored , then the message NO STORED JOBS appears.
3. Press

to highlight your user name, and then press

If you have more than one stored job that is protected by a personal identification number (PIN),
the ALL PRIVATE JOBS menu item appears. If you want to print one of the PIN-protected jobs,
highlight ALL PRIVATE JOBS, and then press .
4. Press

to highlight the correct print job, and then press

5. Press

to highlight PRINT, and then press

If the job is not PIN-protected, go to step 7.
6. If prompted, provide a PIN by pressing
or
specified each number of the four-digit PIN.
7. Press

and

to change the number. Press

to specify the number of copies, and then press

after you have

to print the job.

To delete a stored job
1. Press Menu.
2. Press

to highlight RETRIEVE JOB, and then press

A list of users appears. If there are no stored jobs, then the message NO STORED JOBS appears.
3. Press

to highlight your user name, and then press

If you have more than one stored job that is PIN-protected, the ALL PRIVATE JOBS menu item
appears. If you want to delete one of the PIN-protected jobs, highlight ALL PRIVATE JOBS,
and then press .
4. Press

to highlight the correct print job, and then press

5. Press

to highlight DELETE, and then press

If the job is not PIN-protected, the printer deletes the job.
6. If prompted, provide a PIN by pressing
or
specified each number of the four-digit PIN.

to change the number. Press

The printer deletes the job after you set the fourth PIN digit and press

Chapter 4

Printing tasks

after you have

ENWW

Managing memory
The HP Color LaserJet 3000 and 3800 Series printers support up to 512 MB of memory. You can add
additional memory by installing a dual inline memory module (DIMM) in the DIMM slot, which accepts
128, 256, or 512 MB of RAM. For information about installing memory, see Working with memory.
The printer uses 200-pin, nonparity, synchronous DRAM memory modules. Extended data output (EDO)
DIMMs are not supported.
NOTE If memory problems occur when you are printing complex graphics, you can make more
memory available by removing downloaded fonts, style sheets, and macros from printer memory.
Reducing the complexity of a print job from within an application can help avoid memory
problems.
NOTE Be sure to update the printer configuration in the printer driver after adding memory. See
Enabling memory.

ENWW

Managing memory

Chapter 4

Printing tasks

ENWW

Managing the printer

This chapter describes how to manage the printer:

ENWW

●

Using printer information pages

●

Configuring e-mail alerts

●

Using the embedded Web server

●

Using the HP Easy Printer Care Software

●

Using the HP Printer Utility for Macintosh

Using printer information pages
From the printer control panel, you can print pages that give details about the printer and its current
configuration. The table below provides the procedures for printing the information pages.
NOTE Printer information pages for the HP Color LaserJet 3600 Series printer are available in
English only.
Page description

How to print the page

Menu map

Press Menu.

Shows the control-panel menus and
available settings.

Press

If PRINT MENU MAP is not highlighted, press
and then press
.

to highlight INFORMATION, and then press

until it is highlighted,

The content of the menu map varies, depending on the options currently installed in
the printer.
For a complete list of control panel menus and possible values, see Using the controlpanel menus.
Configuration page

Press Menu.

Shows printer settings and installed
accessories.

Press

to highlight INFORMATION, and then press

Press

to highlight PRINT CONFIGURATION, and then press

.
.

NOTE If the printer contains an HP Jetdirect print server or an optional hard
disk drive, an additional configuration page prints that provides information
about those devices.
Supplies status page

Press Menu.

Shows print-cartridge toner levels.

Press

to highlight INFORMATION, and then press

Press

to highlight PRINT SUPPLIES STATUS PAGE, and then press

.
.

NOTE If you are using non-HP supplies, the supplies status page might not
show the remaining life for those supplies. For more information, see NonHP print cartridges.
Usage page (HP Color LaserJet 3000
and 3800 Series printers only)

2.
Shows a page count for each size of
paper printed, the number of one-sided 3.
(simplexed) or two-sided (duplexed)
pages, and the average percentage of
coverage for each color.

Press Menu.
Press

to highlight INFORMATION, and then press

Press

to highlight PRINT USAGE PAGE, and then press

Demo page

Press Menu.

Shows a color photograph that allows
you to check print quality.

Press

to highlight INFORMATION, and then press

Press

to highlight PRINT DEMO, and then press

Chapter 5

Managing the printer

.
.

ENWW

Page description

How to print the page

Color usage log

Press Menu.

Shows color use statistics for the
printer.

Press

to highlight INFORMATION, and then press

Press

to highlight PRINT COLOR USAGE JOB LOG, and then press

Press Menu.

File directory (HP Color LaserJet 3000
and 3800 Series printers only)

2.
Shows information for all installed mass
storage devices.
3.

Press

to highlight INFORMATION, and then press

Press

to highlight PRINT FILE DIRECTORY, and then press

.
.

NOTE This option does not appear if no mass storage devices are installed.
PCL or PS font list (HP Color LaserJet
3000 and 3800 Series printers only)
Shows which fonts are currently
installed in the printer.

Press Menu.

Press

Press
to highlight PRINT PCL FONT LIST or PRINT PS FONT LIST, and
then press
.

to highlight INFORMATION, and then press

NOTE The font lists also show which fonts are resident on an optional hard
disk accessory or flash DIMM.

ENWW

Using printer information pages

Configuring e-mail alerts
NOTE If your host software does not support e-mail, this feature might not be available on the
HP Color LaserJet 3600 Series printer.
You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of
problems with the printer. The alerts take the form of e-mail messages to the e-mail account(s) that you
specify.
You can configure the following:
●

The printer(s) you want to monitor

●

The alerts you want to receive (for example, alerts for paper jams, paper out, supplies status, and
cover open)

●

The e-mail account(s) to which the alerts should be forwarded

Software

Information location

HP Web Jetadmin

See HP Web Jetadmin for general information about HP Web Jetadmin.
See the HP Web Jetadmin Help system for details on alerts and how to set them up.

Embedded Web server

See Using the embedded Web server for general information about the embedded Web
server.
See the embedded Web server Help system for details on alerts and how to set them up.

Chapter 5

Managing the printer

ENWW

Using the embedded Web server
NOTE The HP Color LaserJet 3600 Series printer embedded Web server provides network
configuration and status information only.
NOTE When the printer is directly connected to a computer, use the HP Easy Printer Care
Software to view the printer status.
●

View printer control status information

●

Set the type of paper loaded in each tray

●

Determine the remaining life on all supplies and order new ones

●

View and change tray configurations

●

View and change the printer control panel menu configuration

●

View and print internal pages

●

Receive notification of printer and supplies events

●

View and change network configuration

●

View support content that is specific to the current state of the printer

●

Restrict access to color printing features (HP Color LaserJet 3000 Series printer only)

When the printer is connected to the network, the embedded Web server is automatically available. You
can open the embedded Web server from Windows 95 and later.
Use the embedded Web server to view printer and network status and to manage printing functions from
your computer instead of from the printer control panel.
To use the embedded Web server, you must have Microsoft Internet Explorer 4 and later or Netscape
Navigator 4 and later. The embedded Web server works when the printer is connected to an IP-based
network. The embedded Web server does not support IPX-based or AppleTalk printer connections. You
do not need Internet access to open and use the embedded Web server.

To access the embedded Web server by using a network connection
1. In a supported Web browser on your computer, type the IP address for the printer in the address/
URL field. (To find the IP address, print a configuration page. See Using printer information
pages.)
NOTE After you open the URL, you can bookmark it so that you can return to it quickly in
the future.
2. The embedded Web server has three tabs that contain settings and information about the printer:
the Information tab, the Settings tab, and the Networking tab. Click the tab that you want to view.
See the following section for more information about each tab.

Embedded Web server sections
The table below describes the basic screens of the embedded Web server.

ENWW

Using the embedded Web server

Tab or section

Description

Information tab

●

Device Status: Shows the printer status and shows the life remaining of HP supplies,
with 0% indicating that a supply is empty. The page also shows the type and size of
print paper set for each tray. To change the default settings, click Change Settings.

●

Configuration Page: Shows the information found on the printer configuration page.

●

Supplies Status: Shows the life remaining of HP supplies, with 0 percent indicating
that a supply is empty. This page also provides supplies part numbers. To order new
supplies, click Order Supplies in the Other Links area on the left side of the window.

●

Event log: Shows a list of all printer events and errors.

●

Usage page: Shows a summary of the number of pages the printer has printed,
grouped by size and type.

●

Diagnostics Page: Provides information about printer calibration, color density, and
other parameters.

●

Device Information: Shows the printer network name, address, and model
information. To change these entries, click Device Information on the Settings tab.

●

Control Panel: Shows messages from the printer control panel, such as Ready or
Sleep mode on.

●

Color Usage Job Log: Shows user color print jobs on a job-by-job basis.

●

Print: Allows you to send print jobs to the printer.

Settings tab

●

Configure Device: Allows you to configure printer settings. This page contains the
traditional menus found on printers using a control-panel display.

Provides the ability to configure the
printer from your computer.

●

E-mail Server: Network only. Used in conjunction with the Alerts page to set up
incoming and outgoing e-mail, as well as to set e-mail alerts.

●

Alerts: Network only. Allows you to set up to receive e-mail alerts for various printer
and supplies events.

●

AutoSend: Allows you to configure the printer to send automated e-mails regarding
printer configuration and supplies to specific e-mail addresses.

●

Security: Allows you to set a password that must be entered to gain access to the
Settings and Networking tabs. Enable and disable certain features of the embedded
Web server.

●

Edit Other Links: Allows you to add or customize a link to another Web site. This link
is displayed in the Other Links area on all embedded Web server pages.

●

Device Information: Allows you to name the printer and assign an asset number to
it. Enter the name and e-mail address for the primary contact who will receive
information about the printer.

●

Language: Allows you to determine the language in which to display the embedded
Web server information.

●

Date & Time: Allows time synchronization with a network time server.

●

Wake Time: Allows you to set or edit a wake time for the printer.

●

Restrict Color: Allows you to set user color print job restrictions.

Provides printer, status, and
configuration information.

NOTE The Settings tab can be password-protected. If this printer is on a
network, always consult with the printer administrator before changing settings
on this tab.

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Managing the printer

ENWW

Tab or section

Description

Networking tab

Network administrators can use this tab to control network-related settings for the printer
when it is connected to an IP-based network. This tab does not appear if the printer is
directly connected to a computer, or if the printer is connected to a network using anything
other than an HP Jetdirect print server.

Provides the ability to change
network settings from your
computer.

NOTE The Networking tab can be password-protected.
Other links

●

HP Instant Support™: Connects you to the HP Web site to help you find solutions.
This service analyzes your printer error log and configuration information to provide
diagnostic and support information specific to your printer.

●

Order Supplies: Connects to the HP Web site, in which you can order genuine
HP supplies, such as print cartridges and paper.

●

Product Support: Connects to the support site for the printer, from which you can
search for help regarding general topics.

Contains links that connect you to
the Internet.

NOTE You must have Internet access in order to use any of these links. If you
use a dial-up connection and did not connect when you first opened the
embedded Web server, you must connect before you can visit these Web sites.
Connecting might require that you close the embedded Web server and reopen
it.

ENWW

Using the embedded Web server

Using the HP Easy Printer Care Software
The HP Easy Printer Care Software is an application that you can use for the following tasks:
●

Check the printer status.

●

Check supplies status.

●

Set up alerts.

●

Gain access to troubleshooting and maintenance tools.

You can use the HP Easy Printer Care Software when the printer is directly connected to your computer
or when it is connected to a network. You must perform a complete software installation to use the
HP Easy Printer Care Software.
NOTE You do not have to have Internet access to open and use the HP Easy Printer Care
Software. However, if you click a Web-based link, you must have Internet access to go to the site
associated with the link.

Supported operating systems
The HP Easy Printer Care Software is supported for Windows 2000 and Windows XP.

To use the HP Easy Printer Care Software
Use one of the following methods to open HP Easy Printer Care Software:
●

On the Start menu, select Programs, select HP, and then select HP Easy Printer Care Software.

●

In the Windows system tray (in the lower righthand corner of the desktop), double-click the HP Easy
Printer Care Software icon.

●

Double-click the desktop icon.

HP Easy Printer Care Software sections
The HP Easy Printer Care Software contains the sections described in the table below.

Section

Description

Overview tab

●

Devices list: Shows the printers that you can select.

Contains basic status
information for the
printer.

●

Device Status section: Shows printer status information. This section will indicate printer alert
conditions, such as an empty print cartridge. It also shows device-identification information,
control-panel messages, and print-cartridge levels. After you correct a problem with the printer,
click the
button to update the section.

●

Supplies Status section: Shows detailed supplies status, such as the percentage of toner
remaining in the print cartridges and the status of the media that is loaded in each tray.

●

Supplies Details link: Opens the supplies status page to view more detailed information about
printer supplies, ordering information, and recycling information.

Support tab

●

Provides device information, including alerts for items needing attention.

Provides help information
and links.

●

Provides links to troubleshooting information and tools.

●

Provides links to the HP Web site for registration, support, and for ordering supplies.

Chapter 5

Managing the printer

ENWW

Section

Description
NOTE If you use a dial-up connection and did not connect to the Internet when you
first opened the HP Easy Printer Care Software, you must connect before you can visit
these Web sites.

Supplies Ordering
window

●

Ordering list: Shows the supplies that you can order for each printer. If you want to order a
certain item, click the Order check box for that item in the supplies list.

Provides access to online
or e-mail supplies
ordering.

●

Shop Online for Supplies button: Opens the HP supplies Web site in a new browser window.
If you have checked the Order check box for any items, the information about those items can
be transferred to the Web site.

●

Print Shopping List button: Prints the information for the supplies that have the Order check
box selected.

●

Email Shopping List button: Creates a text list of items that have the Order check box selected.
The list can be copied into an e-mail message that you send to your supplier.

Alert Settings window

●

Alerts on or off: Activates or deactivates the alerts feature for a certain printer.

Allows you to configure
the printer to
automatically notify you
of printer issues.

●

When alerts appear: Sets when you want alerts to appear—either when you are printing to that
particular printer, or anytime there is a printer event.

●

Alert event type: Sets whether you want alerts for only critical errors, or for any error, including
continuable errors.

●

Notification type: Sets what type of alert should appear (pop-up message or system tray alert,
and e-mail message).

Device List tab

●

Printer information, including printer name, make, and model

Shows information about
each printer in the
Devices list.

●

An icon (if the View as drop-down box is set to Tiles, which is the default setting)

●

Any current alerts for the printer

If you click a printer in the list, the HP Easy Printer Care Software opens the Overview tab for that
printer.
Device List tab information includes the following:
Find Other Printers
window

Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window.
The Find Other Printers window provides a utility that detects other network printers so that you
can add them to the Devices list and then monitor those printers from your computer.

Allows you to add more
printers to your printer
list.

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Using the HP Easy Printer Care Software

Using the HP Printer Utility for Macintosh
Use the HP Printer Utility to configure and maintain a printer from a Mac OS X V10.2 or V10.3 computer.

Opening the HP Printer Utility
To open the HP Printer Utility in Mac OS X V10.2
1. Open the Finder, and then click Applications.
2. Click Library, and then click Printers.
3. Click hp, and then click Utilities.
4. Double-click HP Printer Selector to open the HP Printer Selector.
5. Select the printer that you want to configure, and then click Utility.
To open the HP Printer Utility in Mac OS X V10.3
1. In the Dock, click the Printer Setup Utility icon.
NOTE If the Printer Setup Utility icon does not appear in the Dock, open the Finder, click
Applications, click Utilities, and then double-click Printer Setup Utility.
2. Select the printer that you want to configure, and then click Utility.

HP Printer Utility features
The HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list.
The following table describes the tasks that you can perform from these pages.

Item

Description

Color Cleaning

Prints a cleaning page.

Configuration Page

Prints a configuration page.

Supplies Status

Shows the printer supplies status and provides links for online supplies-ordering.

HP Support

Provides access to technical assistance, online supplies ordering, online registration, and
recycling and return information.

File Upload

Transfers files from the computer to the printer.

Upload Fonts

Transfers font files from the computer to the printer.

Firmware Update

Transfers updated firmware files from the computer to the printer.

Duplex Mode

Turns on the automatic two-sided printing mode.

Economode Toner Density

Turns on the Economode setting to conserve toner, or adjusts toner density.

Resolution

Changes the resolution settings, including the REt setting.

Lock Resources

Locks or unlocks storage devices, such as a hard disk.

Stored Jobs

Manages print jobs that are stored on the printer hard disk.

Trays Configuration

Changes the default printer tray settings.

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Item

Description

IP Settings

Changes the printer network settings and provides access to the embedded Web server.

Additional Settings

Provides access to the embedded Web server.

E-mail Alerts

Configures the printer to send e-mail notices for certain events.

Using the HP Printer Utility for Macintosh

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Managing the printer

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Color

This chapter describes how to produce the best possible color printing:

ENWW

●

Using color

●

Managing color

●

Matching colors

Using color
The HP Color LaserJet 3000, 3600, and 3800 Series printers provide automatic color features that
generate excellent color results. Carefully designed and tested color tables provide smooth, accurate
color rendition of all printable colors.
The printers also provide sophisticated tools for the experienced professional.

HP ImageREt
HP ImageREt is a technology that provides the best color print quality without having to change printer
driver settings or make trade-offs between print quality, performance, and memory. ImageREt produces
photorealistic images.
Depending on your printer, the following HP ImageREt versions offer trapping technologies, control over
dot placement, and more precise control of the toner quality in a dot.
●

HP ImageREt 2400 (HP Color LaserJet 3000 Series printer) produces a 600x600 dpi print
resolution that provides 2400-dpi laser-class quality with millions of smooth colors.

●

HP ImageREt 3600 (HP Color LaserJet 3600 and 3800 Series printers) produces a 600x600 dpi
print resolution that provides 3600-dpi laser-class quality with millions of smooth colors.

Media selection
For the best color and image quality, select the appropriate media type from the software printer menu
or from the printer control panel. See Selecting print media.

Color options
Color options automatically provide optimal color output. These options use object tagging, which
provides optimal color and halftone settings for different objects (text, graphics, and photos) on a page.
The printer driver determines which objects appear on a page and uses halftone and color settings that
provide the best print quality for each object.
In the Windows environment, the Automatic and Manual color options are on the Color tab in the printer
driver.

Standard red-green-blue (sRGB)
Standard red-green-blue (sRGB) is a worldwide color standard that HP and Microsoft developed as a
common color language for monitors, input devices (scanners and digital cameras), and output devices
(printers and plotters). It is the default color space used for HP products, Microsoft operating systems,
the World Wide Web, and most office software. The sRGB standard represents the typical Windows
monitor and is the convergence standard for high-definition television.
NOTE Factors such as the type of monitor you use and the room lighting can affect the
appearance of colors on your screen. For more information, see Matching colors.
The latest versions of Adobe PhotoShop®, CorelDRAW, Microsoft Office, and many other programs use
sRGB to communicate color. Because it is the default color space in Microsoft operating systems, sRGB
has been adopted broadly. When programs and devices use sRGB to exchange color information,
typical users experience greatly improved color matching.

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The sRGB standard improves your ability to match colors between the printer, the computer monitor,
and other input devices automatically, and eliminates the need to become a color expert.

Printing in four colors (CMYK)
NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.
Cyan, magenta, yellow, and black (CMYK) are the inks that a printing press uses in four-color printing.
Graphic arts (printing and publishing) environments typically use CMYK data files to provide rich,
saturated colors for text and graphics. The printer uses the PS printer driver to accept CMYK colors.

CMYK ink-set emulation (PostScript only)
The HP Color LaserJet 3000 and 3800 Series printers use CMYK color rendering to emulate several
standard offset-press ink sets:

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●

Default CMYK+: This selection is good for general-purpose rendering of CMYK data. It is designed
to render photographs well while providing rich, saturated colors for text and graphics.

●

Specifications for Web Offset Publications (SWOP): This selection replicates the common ink
standard in the U.S. and other locations.

●

Euroscale: This selection replicates the common ink standard in Europe and other locations.

●

Dainippon Ink and Chemical (DIC): This selection replicates the common ink standard in Japan
and other locations.

●

Device: This selection turns off emulation. Color must be managed in the software program or
operating system in order to render photographs correctly.

Using color

101

Managing color
Setting color options to Automatic typically produces the best possible print quality for color documents.
However, you sometimes might want to print a color document in grayscale (black and white) or change
one of the printer color options.
●

In Windows, use the settings on the Color tab in the printer driver to print in grayscale or change
the color options.

●

When using a Macintosh computer, use the Color Matching pop-up menu in the Print dialog box
to print in grayscale or change the color options.

Print in Grayscale
Select the Print in Grayscale option from the printer driver to print a color document in black and white.
This option is useful for printing color documents that will be photocopied or faxed.
When Print in Grayscale is selected, the printer uses the monochrome mode, which reduces wear on
the color cartridges.

Automatic or manual color adjustment
The Automatic color adjustment option optimizes the neutral-gray color treatment, halftones, and edge
enhancements for each element in a document. For more information, see your printer driver online
Help.
NOTE Automatic is the default setting and is recommended for printing all color documents.
Use the Manual color adjustment option to adjust the neutral-gray color treatment, halftones, and edge
enhancements for text, graphics, and photographs. To gain access to the manual color options, from
the Color tab, select Manual, and then select Settings.

Manual color options
Use manual color adjustment to adjust the Color (or Color Map) and Halftoning options individually
for text, graphics, and photographs.
NOTE In programs that convert text or graphics to raster images, the Photographs settings
also control text and graphics.
Table 6-1 Manual color options

102

Setting description

Setting options

Halftone

●

Halftone options (available for the HP Color LaserJet
3000 and 3800 Series printers only) affect the color
output resolution and clarity.

Smooth provides better results for large, solid-filled print areas and
enhances photographs by smoothing color gradations. Select this
option when uniform and smooth area fills are the top priority.

●

Detail is useful for text and graphics that require sharp distinctions
among lines or colors, or images that contain a pattern or a high
level of detail. Select this option when sharp edges and details are
the top priority.

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Table 6-1 Manual color options (continued)
Setting description

Setting options

Neutral Grays

●

Black Only generates neutral colors (grays and black) by using
only black toner. This guarantees neutral colors without a color cast.

●

4-Color generates neutral colors (grays and black) by combining
all four toner colors. This method produces smoother gradients and
transitions to other colors, and it produces the darkest black.

The Neutral Grays setting (available for the HP Color
LaserJet 3000 and 3800 Series printers only)
determines the method for creating gray colors used
in text, graphics, and photographs.
Edge Control

HP Color LaserJet 3000 and 3800 Series printers:

The Edge Control setting determines how edges are
rendered. Edge control has two components:
adaptive halftoning and trapping. Adaptive halftoning
increases edge sharpness. Trapping reduces the
effect of color-plane misregistration by overlapping
the edges of adjacent objects slightly.

●

Maximum is the most aggressive trapping setting. Adaptive
halftoning is on.

●

Normal is the default trapping setting. Trapping is at a medium level
and adaptive halftoning is on.

●

Light sets trapping at a minimal level, and adaptive halftoning is
on.

●

Off turns off both trapping and adaptive halftoning.

HP Color LaserJet 3600 Series printer:

RGB Color (HP Color LaserJet 3000 and 3800
Series printers only)

●

Maximum is the most aggressive trapping setting.

●

Normal sets the trapping at a medium level.

●

Light sets trapping at a minimal level.

●

Off is the default trapping setting. Trapping is turned off.

●

Default (sRGB) instructs the printer to interpret RGB color as
sRGB. The sRGB standard is the accepted standard of Microsoft
and the World Wide Web Consortium (http://www.w3.org).

●

Image optimization (sRGB) (HP Color LaserJet 3800 Series
printer only) instructs the printer to use the best color matching for
rendering sRGB images. Select this option to print raster objects,
such as .BMP, .TIF, or .GIF files.

●

Adobe RGB (1998) (HP Color LaserJet 3800 Series printer only)
instructs the printer to use the best color matching for documents
or images that are in the Adobe RGB color space that some digital
cameras and high-end graphics programs create. When printing
with Adobe RGB from a professional software program, turn off the
color management in the program and allow the printer software to
manage the color space.

●

None instructs the printer to print RGB data in raw device mode.
You must manage color in the program in which you are working or
in the operating system in order to render photographs correctly
when this option is selected.

●

Custom Profile instructs the printer to use a custom input profile
to more accurately predict and control color output. Download
custom profiles from www.hp.com.

Restricting color printing
NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.

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The HP Color LaserJet 3000 and 3800 Series printers include a RESTRICT COLOR USE setting for
networked printers. A network administrator can use the setting to restrict user access to the color
printing features in order to conserve color toner. If you are unable to print in color, see your network
administrator.
1. Press Menu.
2. Press

to select PRINT QUALITY, and then press

3. Press

to select SYSTEM SETUP, and then press

4. Press

to select RESTRICT COLOR USE, and then press

5. Press

to select one of the following options:

●

DISABLE COLOR: This setting denies the printer color capabilities to all users.

●

ENABLE COLOR: This is the default setting, which allows all users to use the printer color
capabilities.

●

COLOR IF ALLOWED: This setting allows the network administrator to allow color use for select
users. Use the embedded Web server to designate users who can print in color.

6. Press

to save the setting.

The network administrator can monitor color usage for a specific HP Color LaserJet 3000 Series
printer by printing a color usage job log. See Using printer information pages.
NOTE For the HP Color LaserJet 3600 Series printer, the network administrator can deny
access to color printing through the Driver Management and Control (DMC) program.

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Matching colors
The process of matching printer output color to your computer screen is complex, because printers and
computer monitors use different methods of producing color. Monitors display colors by using light pixels
that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan,
magenta, yellow, and black) process.
Several factors can influence your ability to match printed colors to those on your monitor:
●

Print media

●

Printer colorants (inks or toners, for example)

●

Printing process (inkjet, press, or laser technology, for example)

●

Overhead lighting

●

Personal differences in perception of color

●

Software programs

●

Printer drivers

●

Computer operating systems

●

Monitors

●

Video cards and drivers

●

Operating environment (humidity, for example)

Keep these factors in mind when colors on your screen do not perfectly match your printed colors.
For most users, the best method for matching colors is to print sRGB colors.

Sample book color matching
NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.
The process for matching printer output to preprinted sample books and standard color references is
complex. In general, you can obtain a reasonably good match to a sample book if cyan, magenta, yellow,
and black inks are used in the sample book. These are usually referred to as process-color sample
books.
Some sample books are created from spot colors, which are specially created colorants. Many of these
spot colors are outside the printer gamut (color range). Most spot color sample books have companion
process sample books that provide CMYK approximations.
Most process sample books have a note about what process standards were used to print the sample
book: SWOP, EURO, or DIC. In most cases, for optimal color matching, select the corresponding ink
emulation from the printer menu. If you cannot identify the process standard, use SWOP ink emulation.

Printing color samples
To use the color samples, select the color sample that is the closest match to the desired color. Use the
sample’s color value in your program to describe the object that you wish to match. Colors can vary
depending on paper type and the software program used.

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105

Use the following procedure to print color samples from the printer control panel:
1. Press Menu.
2. Press

to highlight INFORMATION, and then press

3. Press
to highlight PRINT CMYK SAMPLES (HP Color LaserJet 3000 and 3800 Series printers
only) or PRINT RGB SAMPLES, and then press .

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Maintenance

This chapter describes ways to maintain your printer. The following topics are covered:

ENWW

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Managing supplies

●

Replacing supplies and parts

●

Cleaning the printer

107

Managing supplies
Using, storing, and monitoring print cartridges can help ensure quality printer output.

Supplies life
The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require.
For example, when printing text at 5 percent coverage, an HP print cartridge lasts an average of 4,000
or 6,000 pages, depending on the printer model. (A typical business letter is about 5 percent coverage.)
Cartridge life expectancy is reduced by frequently printing many 1- or 2-page jobs, heavy coverage, and
automatic duplexing. At any time, you can verify the life expectancy by checking the print cartridge life.
See Checking the print-cartridge life for more information.

Approximate print-cartridge replacement intervals
The following table lists the estimated replacement intervals for print cartridges and the control-panel
messages that indicate when to replace each item.
Printer

Page count

Approximate time period1

HP Color LaserJet 3000 Series printer

6,500 pages2 (black)

6 months

3,500 pages (color)
HP Color LaserJet 3600 Series printer

6,000 pages (black)

4 months

4,000 pages (color)
HP Color LaserJet 3800 Series printer

6,000 pages (black)

6 months

6,000 pages (color)
1
2

Approximate life is based on 1,500 pages per month.
Approximate average A4-/letter-size page count based on approximately 5% coverage of individual colors.

To order supplies online, go to one of the following Web sites:
●

www.hp.com/support/clj3000

●

www.hp.com/support/clj3600

●

www.hp.com/support/clj3800

Checking the print-cartridge life
You can check the print-cartridge life using the printer control panel, the embedded Web server, printer
software, HP Easy Printer Care Software, or HP Web Jetadmin software. Check the supplies gauge on
the printer control panel for approximate supply levels.

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3
Figure 7-1 Printer display
1

Message/Prompt area

Supplies gauge

Print cartridge colors from left to right: black, yellow, cyan, and magenta

For more precise levels, follow the instructions in the table below to print a supplies status page.
Device

Procedure

Printer control panel

Press Menu.

Press

Press
to highlight PRINT SUPPLIES STATUS PAGE, and then press
print the supplies status page.

to highlight INFORMATION, and then press

.
to

HP Easy Printer Care Software

In the Overview tab, in the Supplies Status section, click Supplies Details to open
the supplies status page.

Embedded Web server (HP Color
LaserJet 3000 and 3800 Series
printers only)

In your browser, enter the IP address for the printer home page and press Enter
to open the printer status page. See Using the embedded Web server.

On the left side of the screen, click Supplies Status to open the supplies status
page.
NOTE The IP address is found on the printer Jetdirect page, which is printed
with the configuration page. See Using printer information pages.

HP Web Jetadmin

In HP Web Jetadmin, select the printer device. The device status page shows print
cartridge information.

Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more than a
few minutes, and do not touch the surface of the roller.

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Managing supplies

109

HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
●

Percentage of supplies remaining

●

Estimated number of pages remaining

●

Number of pages printed

Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or
remanufactured. Because they are not genuine HP products, HP cannot influence their design or control
their quality. Service or repair that is required as a result of using a non-HP print cartridge will not be
covered under the printer warranty.
If you use a non-HP print cartridge, HP cannot ensure the accuracy of certain features.
If the non-HP print cartridge was sold to you as a genuine HP product, see HP fraud hotline and Web
site.

Print-cartridge authentication
The printer automatically authenticates the print cartridges when the cartridges are inserted into the
printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print
cartridge.
If the printer control panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, see HP fraud hotline and Web site.

HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the printer message says the cartridge is nonHP. HP will help determine if the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:

110

●

You are experiencing a high number of problems with the print cartridge.

●

The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).

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Replacing supplies and parts
Carefully follow the guidelines in this section when replacing printer supplies.

Supply replacement guidelines
To facilitate the replacement of supplies, keep the following guidelines in mind when setting up the
printer.
●

Sufficient space is required above and in the front of the printer for removing supplies.

●

The printer should be located on a flat, sturdy surface.

For instructions on installing supplies, see the installation guides provided with each supply item or see
more information at the following Web sites: .
●

HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000

●

HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600

●

HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800
CAUTION Hewlett-Packard recommends the use of HP products in this printer. Use of nonHP products may cause problems requiring service that is not covered by the HP warranty or
service agreements.

Changing print cartridges
When a print cartridge approaches the end of useful life, the control panel displays a message
recommending that you order a replacement. The printer can continue to print using the current print
cartridge until the control panel displays a message instructing you to replace the cartridge.
The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta
(M), and yellow (Y).
Replace a print cartridge when the printer control panel displays a REPLACE
CARTRIDGE message.
NOTE If all of the print cartridges wear out at the same time and you are printing mostly
monochrome (black and white), you should change the print mode to MOSTLY BLACK
PAGES. See System Setup sub-menu for more information.

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Replacing supplies and parts

111

To change the print cartridge
1. Open the front door.

CAUTION Do not place anything on the transfer unit and do not touch the transfer unit,
which is located on the inside of the front door.
2. Remove the used print cartridge from the printer.

3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.

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4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge
from side to side.
CAUTION

Do not touch the shutter or the surface of the roller.

5. Remove the orange shipping locks and the shipping tape attached to the left shipping lock from the
new print cartridge. Discard the shipping tape and shipping locks according to local regulations.

6. Align the print cartridge with the tracks inside the printer, and using the handles, insert the print
cartridge until it is firmly seated.

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113

7. Firmly close the front door.

After a short time, the control panel should display Ready.
8. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
See the enclosed recycling guide for recycling instructions.
9. If you are using a non-HP print cartridge, check the printer control panel for further instructions.
For additional help, see the Web sites listed in Supply replacement guidelines.

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Cleaning the printer
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over
time, this buildup can cause print-quality problems, such as toner specks or smearing. This printer has
a cleaning mode that can correct and prevent these types of problems.

To clean the printer using the printer control panel
1. Press Menu.
2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight PRINT QUALITY, and then press

NOTE If your printer has an automatic duplexer (HP Color LaserJet 3000dn, 3000dtn,
3600dn, 3800dn, and 3800dtn printers), go to step 7.
4. Press

to highlight CREATE CLEANING PAGE, and then press

5. Remove all paper from tray 1.
6. Remove the cleaning page and load it face-down in tray 1.
NOTE If you are not still in the menus, navigate to PRINT QUALITY using the above
instructions.
7. At the printer control panel, press
.

ENWW

to highlight PROCESS CLEANING PAGE, and then press

Cleaning the printer

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Problem solving

This chapter describes what to do if problems arise with your printer.

ENWW

●

Basic troubleshooting checklist

●

Control-panel message types

●

Control-panel messages

●

Jams

●

Common causes of jams

●

Clearing jams

●

Paper-handling problems

●

Troubleshooting-information pages

●

Printer response problems

●

Printer control-panel problems

●

Color-printing problems

●

Incorrect printer output

●

Macintosh problems

●

Software program problems

●

Print-quality troubleshooting

117

Basic troubleshooting checklist
If you are experiencing problems with the printer, use the following checklist to identify the cause of the
problem:
●

Is the printer connected to power?

●

Is the printer on?

●

Is the printer in the Ready state?

●

Are all necessary cables connected?

●

Do any messages appear on the control panel?

●

Are genuine HP supplies installed?

●

Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
removed?

For additional information about installation and setup, see the printer getting started guide.
If you cannot find solutions to printer problems in this guide, go to the appropriate Web site:
●

HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000

●

HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600

●

HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800

Factors that affect printer performance
Several factors affect the time it takes to print a job:
●

Maximum printer speed, measured in pages per minute (ppm)

●

The use of special paper (such as transparencies, heavy paper, and custom-size paper)

●

Printer processing and download time

●

The complexity and size of graphics

●

The speed of the computer you are using

●

The USB connection

●

The printer I/O configuration

●

The amount of printer memory installed

●

The network operating system and configuration (if applicable)

●

Printer personality (HP JetReady, PCL, or PS)
NOTE Although additional printer memory can resolve memory problems, improve how the
printer handles complex graphics, and improve download times, it will not increase maximum
printer speed (ppm).

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Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the printer.
Message type

Description

Status messages

Status messages reflect the current state of the printer. They inform you of normal printer operation
and require no interaction to clear them. They change as the state of the printer changes. Whenever
the printer is ready, not busy, and has no pending warning messages, the status message Ready
appears if the printer is online.

Warning messages

Warning messages inform you of data and print errors. These messages typically alternate with
the Ready or status messages and remain until the
button is pressed. Some warning messages
are clearable. If CLEARABLE WARNINGS is set to JOB on the printer CONFIGURE DEVICE menu,
the next print job clears these messages.

Error messages

Error messages communicate that some action must be performed, such as adding paper or clearing
a jam.
Some error messages are auto-continuable. If AUTO CONTINUE=ON is set on the menus, the printer
will continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE Pressing any button during the 10-second auto-continuable error message overrides
the auto-continue feature, and the button function takes precedence. For example, pressing
the Stop button pauses printing and offers the option to cancel the print job.

Critical-error messages

Critical error messages inform you of a device failure. Some of these messages can be cleared by
turning the printer off and then on. These messages are not affected by the AUTO CONTINUE setting.
If a critical error persists, service is required.

The following table lists and describes control-panel messages.

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Control-panel message types

119

Control-panel messages
Control panel message

Description

Recommended action

10.32.YY UNAUTHORIZED SUPPLY

A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press
.

If you believe you purchased an HP supply,
please go to www.hp.com/go/anticounterfeit.

Unauthorized supply in use
alternates with

Service or repairs required as a result of using
non-HP supplies are not covered under
HP warranty.

For help press
To continue printing, press
. The first
pending print job will be cancelled.
10.94.YY REMOVE SHIPPING LOCKS
FROM ALL CARTRIDGES

10.XX.YY SUPPLY MEMORY ERROR
For help press

11.XX INTERNAL CLOCK ERROR
alternates with

At least one print cartridge still has a shipping
lock attached.

The printer cannot read or write to at least one
print cartridge memory tag, or at least one
memory tag is missing.

Remove all the print cartridges and
check for orange shipping locks on each
end of each cartridge. Remove any
shipping locks that remain.

Reinstall the print cartridges.

Open the front door.

Remove the print cartridges, and then
reinstall them.

Close the front door.

Turn the printer off and then on.

If the error persists, contact HP Support.

The printer's internal clock is not working
correctly. Printing can continue, but you are
prompted to set the date and time each time
you turn the printer on.

Contact HP support.

A jam has occurred inside the front door.

Open the front door and clear the jam.

To continue press
13.XX.YY DUPLEX JAM INSIDE FRONT
DOOR

See Clearing jams.
alternates with
If the message persists after clearing all
pages and exiting Help, contact HP Support.

For help press
13.XX.YY DUPLEX PATH JAM FRONT
DOOR

A jam has occurred in the duplex output area
inside the front door.

Open the front door and clear the jam.
See Clearing jams.

alternates with
If the message persists after clearing all
pages and exiting Help, contact HP Support.

For help press
13.XX.YY FUSER JAM INSIDE TOP
COVER

A jam has occurred in the fuser.

Open the top cover and clear the jam.
CAUTION The fuser is hot. Wait
10 minutes for it to cool.

alternates with
For help press

See Clearing jams.
If the message persists after clearing all
pages and exiting Help, contact HP Support.

13.XX.YY JAM IN TRAY 1

A page is jammed in the multipurpose tray.

Clear the jam, and then press

See Clearing jams.

120

Chapter 8

Problem solving

ENWW

Control panel message

Description

alternates with

Recommended action
If the message persists after clearing all
pages, contact HP Support.

Clear jam then press
13.XX.YY JAM IN TRAY 2

A page is jammed in tray 2.

Remove tray 2, clear the jam, and then
reinstall tray 2.
See Clearing jams.
If the message persists after clearing all
pages, contact HP Support.

13.XX.YY JAM IN TRAY X

A page is jammed in tray 1 or tray 3.

Clear the jam, and then press

alternates with

Clear jam then press

See Clearing jams.

If the message persists after clearing all
pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE FRONT DOOR

A jam has occurred inside the front door.

Press

for help.

alternates with

For help press

See Clearing jams.
If the message persists after clearing all
pages and exiting Help, contact HP Support.

13.XX.YY JAM INSIDE TOP COVER

A page is jammed underneath the front cover.

Open the front door and remove any jammed
media.

The printer has received more data from the
computer than fits in available memory.

alternates with
For help press
20 INSUFFICIENT MEMORY

Press

alternates with

to continue printing.
NOTE

Data will be lost.

For help press
To continue press

22 EIO X BUFFER OVERFLOW

For the HP Color LaserJet 3000 and 3800
Series printers only with an EIO device.

Reduce the complexity of the print job to
avoid this error.

Adding memory to the printer may allow
printing of more complex pages.

Press

alternates with
To continue press

22 EMBEDDED I/O BUFFER OVERFLOW

NOTE

The printer EIO card in slot X has overflowed
its I/O buffer during a busy state.

HP Color LaserJet 3600 and 3800 Series
printers only.

Data will be lost.

If the message persists, contact
HP Support.

Press

to continue printing.
NOTE

The embedded HP Jetdirect print server
buffer has overflowed during a busy state.
2.

ENWW

to continue printing.

A loss of data will occur.

If the message persists, contact
HP Support.

Control-panel messages

121

Control panel message

Description

Recommended action

22 PARALLEL I/O BUFFER OVERFLOW

For the HP Color LaserJet 3000 and 3800
Series printers only.

Press

alternates with

NOTE Data will be lost.

The printer parallel buffer has overflowed
during a busy state.

To continue press

22 SERIAL I/O BUFFER OVERFLOW

For the HP Color LaserJet 3000 and 3800
Series printers only with an EIO device.

If the message persists after exiting Help,
contact HP Support.

Press

alternates with

22 USB I/O BUFFER OVERFLOW

The printer's USB buffer has overflowed
during a busy state.

to continue printing.
NOTE Data will be lost.

The printer serial buffer has overflowed
during a busy state.

To continue press

to continue printing.

If the message persists, contact
HP Support.

Press

alternates with

to continue printing.
NOTE Data will be lost.

To continue press

40 BAD SERIAL TRANSMISSION

For the HP Color LaserJet 3000 and 3800
Series printers only.

If the message persists, contact
HP Support.

Press

alternates with
A serial data error (parity, framing, or line
overrun) has occurred while the printer was
receiving data.

To continue press

40 EIO X BAD TRANSMISSION

For the HP Color LaserJet 3000 and 3800
Series printers only with an EIO device.

NOTE Data will be lost.

If the message persists, contact
HP Support.

Press

alternates with

2.
40 EMBEDDED I/0 BAD TRANSMISSION

to continue printing.
NOTE Data will be lost.

A connection with the card in the EIO slot has
broken.

To continue press

to continue printing.

If the message persists, contact
HP Support.

The connection with the HP Jetdirect
embedded print server has broken.

Press

Media is loaded that is longer or shorter in the
feed direction than the size configured for the
tray.

Press

To print from the current tray, load the
tray with the size and type indicated.

to continue printing.

alternates with
To continue press
41.3 UNEXPECTED SIZE IN TRAY X
alternates with
LOAD TRAY X

to print from a different tray.

Ensure that all trays are configured correctly
before printing again. See Configuring trays
for more information.
41.5 UNEXPECTED TYPE IN TRAY X
alternates with
LOAD TRAY X

122

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Problem solving

The printer senses a different media type
than what is configured in the tray.

Press

To print from the current tray, load the
tray with the size and type indicated.

to print from a different tray.

ENWW

Control panel message

Description

Recommended action
Ensure that all trays are configured correctly
before printing again. See Configuring trays
for more information.

41.X ERROR

A printer error has occurred.

Press
to continue or press
information.

If the message persists after exiting help,
turn the printer off and then on.

If the message persists, contact
HP Support.

Turn the printer off and then on.

If the message persists, contact
HP Support.

Turn the printer off.

Verify the fuser is installed correctly and
fully seated.

Turn on the printer.

If the message persists, contact
HP Support.

Press

If the message persists, turn the printer
off and then on.

If the message persists, contact
HP Support.

Press

If the message persists, turn the printer
off and then on.

If the message persists, contact
HP Support.

alternates with
To continue press

49.XXXXX ERROR

A critical firmware error has occurred.

alternates with

for more

To continue turn off then on
50.X FUSER ERROR

A fuser error has occurred.

For help press

51.XY ERROR

A printer error has occurred.

alternates with
To continue turn off then on

52.XY ERROR

A printer error has occurred.

alternates with
To continue turn off then on

to continue.

53.10.01 ERROR UNSUPPORTED RAM

The memory DIMM is not a supported DIMM.

Install a supported DIMM. See Working with
memory.

54.XX ERROR

A printer command error has occurred.

Turn the printer off and then on.

If the message persists, contact
HP support.

Turn the printer off and then on.

If the message persists, contact
HP Support.

Turn the printer off and then on.

If the message persists, contact
HP Support.

57.XX PRINTER ERROR

A printer fan error has occurred.

alternates with
To continue turn off then on
59.XY ERROR
alternates with

A printer motor error has occurred.

To continue turn off then on

ENWW

Control-panel messages

123

Control panel message

Description

Recommended action
NOTE This message might
also appear if the transfer unit is
missing or incorrectly installed.
Ensure that the transfer unit is
correctly installed.

62 NO SYSTEM

No system was found.

64 ERROR

Turn the printer off and then on.

If the message persists, contact
HP Support.

Turn the printer off and then on.

If the message persists, contact
HP Support.

Press

For 68.0 errors, turn the printer off and
then on.

If a 68.0 error persists, contact
HP Support.

For 68.1 errors, use the HP Web
Jetadmin software to delete files from the
disk drive.

For 68.1 errors that persist, contact
HP Support.

Press

If the problem persists, contact
HP Support.

One or more printer settings that were saved
in the non-volatile storage device are invalid
and have been reset to the factory default.
Press
to clear the message. Printing can
continue, but unexpected behavior could
result.

Press

Turn the printer off and then on.

If the message persists, contact
HP Support.

For the HP Color LaserJet 3000 and 3800
Series printers only.

Turn the printer off and then on.

If the problem persists, contact
HP Support.

Turn the printer off and then on.

If the problem persists, contact
HP Support.

For the HP Color LaserJet 3600 Series
printers only.

For help press

A scan buffer error has occurred.

alternates with
To continue turn off then on
68.X PERMANENT STORAGE FULL
alternates with

A non-volatile storage device is full. Press
to clear the message. Printing can continue,
but unexpected behavior could result.

To continue press

X Description
1 Removable disk (flash or hard)
0 Onboard NVRAM

68.X PERMANENT STORAGE WRITE FAIL A non-volatile storage device is full. Press
to clear the message. Printing can continue,
alternates with
but unexpected behavior could result.
To continue press

to continue.

X Description
0 Onboard NVRAM
1 Removable disk

68.X STORAGE ERROR SETTINGS
CHANGED
alternates with
To continue press
79.XXXX ERROR
alternates with

A critical hardware error has occurred.

to continue.

To continue turn off then on
8X.YYYY EIO ERROR

For the HP Color LaserJet 3000 and 3800
Series printers only.
The EIO accessory card has encountered a
critical error.

124

Chapter 8

Problem solving

ENWW

Control panel message

Description

Recommended action

8X.YYYY EMBEDDED JETDIRECT ERROR

The HP Jetdirect embedded print server has
encountered a critical error.

Turn the printer off and then on.

If the problem persists, contact
HP Support.

To change press

The printer has an internal clock that tracks
the date and time. You are prompted to set
the correct date and time the first time you
turn on the printer.

To skip, press STOP

Press

to change the date and time.

Press Stop to skip this step. You can set the
date and time later by using the SYSTEM
SETUP menu.
If the prompt appears each time you turn on
the printer, the clock is not working correctly.
Contact HP support.

Access Denied MENUS LOCKED

The printer administrator has enabled the
control-panel security mechanism. You
cannot modify control-panel settings in this
circumstance. The message disappears after
a few seconds, and the printer returns to
Ready or BUSY state.

Contact the printer administrator to change
settings.

ACTION NOT CURRENTLY AVAILABLE
ON TRAY X

You are trying to set duplex registration for a
tray that is configured for ANY SIZE or ANY
CUSTOM. Duplex registration is not available
when the tray size is set to either of these
settings.

Change the size setting for the tray.

The duplexer is not installed correctly.

Turn the printer off and then on to continue.

Calibrating...

The printer is calibrating.

No action necessary.

Canceling...

The printer is in the process of canceling a
job. The message appears while the job is
stopped, the paper path is flushed, and any
remaining incoming data on the active data
channel is received and discarded.

No action necessary.

Checking paper path

The engine is turning the rollers to check for
possible jams.

No action necessary.

Checking printer

The engine is performing an internal test.

No action necessary.

CHOSEN PERSONALITY NOT
AVAILABLE

The printer encountered a request for a
personality that did not exist in the printer.
The job is cancelled and no pages are
printed.

Press

Try a different driver.

alternates with
Tray size cannot be ANY SIZE/ANY
CUSTOM
BAD DUPLEXER CONNECTION
alternates with
To continue turn off then on

alternates with

NOTE For the HP Color LaserJet
3600 Series printers, you must use
the driver that was specifically
designed for these printers.

To continue press

CLEANING DISK X% COMPLETE
alternates with
DO NOT POWER OFF

ENWW

to continue.

The memory disk is being cleaned. This
process might take up to an hour. During this
time, no jobs can be printed.

Do not turn off the printer. Wait for the
process to complete.
The printer automatically restarts at the end
of the cleaning process.

Control-panel messages

125

Control panel message

Description

Recommended action

Cleaning...

The printer is processing the cleaning page.

No action necessary.

Clearing event log

This message appears while the event log is
cleared. The printer then returns to the
SERVICE menu.

No action necessary.

Clearing paper path

The printer jammed or detected misplaced
media. The printer is attempting to eject these
pages automatically.

No action necessary.

CLOSE TOP COVER AND FRONT DOOR

The top cover and front door need to be
closed.

Close the top cover and front door.

CODE CRC ERROR

An error has occurred during a firmware
upgrade.

Reinstall the firmware.

If the problem persists, contact
HP Support.

Reinstall the firmware.

If the problem persists, contact
HP Support.

Load the cleaning page into tray 1.

Press Menu.

Select PRINT QUALITY, and then press
.

Select PROCESS CLEANING PAGE,
and then press
.

COLOR RFU FAILED

An error has occurred during a firmware
upgrade.

Creating...CLEANING PAGE

DATA RECEIVED

The printer is generating a cleaning page.
The printer returns to the Ready state after
the cleaning page is printed.

alternates with

The printer received data and is waiting for a
form feed. When the printer receives another
file, the message disappears.

Ready

The printer is paused.

Event Log Empty

SHOW EVENT LOG was selected from the
control panel, and the event log is empty.

No action necessary.

Genuine HP supplies installed

A new HP cartridge has been installed. The
printer returns to the Ready state after
approximately 10 seconds.

No action necessary.

GENUINE HP SUPPLIES DESIGNED FOR

This genuine HP supply was not designed for
this printer and is not supported. The printer
can print with this supply, but print quality
might be affected.

Replace this supply with a genuine HP supply
that is designed for this printer.

Incorrect

The PIN number is incorrect.

Contact the network administrator.

INCORRECT CARTRIDGE

A color cartridge is installed in an incorrect
slot.

Press

alternates with

If the printer is waiting for a form feed,
press
to continue.
If the printer is paused, press Stop to
continue.

Ready

for help.

alternates with

For help press

See Changing print cartridges for more
information.

INCORRECT SUPPLIES
For status press

126

Chapter 8

Two or more print cartridges are installed in
an incorrect slot.

Press

and then press

for help.

Problem solving

ENWW

Control panel message

Description

Recommended action
See Replacing supplies and parts for more
information.

INFLATE FAILURE

An error has occurred during a firmware
upgrade.

Reinstall the firmware.

If the problem persists, contact
HP Support.

Initializing

This message appears when the printer is
turned on and begins initialization.

No action necessary.

Initializing permanent storage

This message appears when the printer is
turned on to show that permanent storage is
being initialized.

No action necessary.

INSERT OR CLOSE TRAY XX

A tray is open and the printer is trying to print
from another tray.

Close the tray indicated so that printing can
continue.

INSTALL CARTRIDGE

The cartridge is either not installed or not
correctly installed in the printer.

Press

for help.

alternates with

For help press

See Changing print cartridges for more
information.

INSTALL FUSER

The fuser is either not installed or not
correctly installed in the printer.

For help press

Press

for help.

or
Contact HP Customer Support or your
authorized HP service provider.

INSTALL SUPPLIES

Two or more cartridges are missing.

For status press

Install the missing cartridges.
Press

and then press

for help.

or
See Supply replacement guidelines for more
information.
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA

This message alternates with the name of the
storage device. The storage device does not
have enough memory to load the fonts or
other data.

Press
to continue printing without using
the data.
To solve the problem, increase the amount of
memory for the device. Press
information.

LOAD TRAY X
alternates with

Tray X is either empty or configured for a type
and size other than that specified in the job.
No other tray is available.

For help press
LOAD TRAY X

Press

for more

for help.

or
See Configuring trays for more information.

Tray X is either empty or configured for a type
and size other than that specified in the job.

Press

for help.

alternates with

To use another tray press

Press
to print from another tray. See
Configuring trays for more information.

Loading program X
alternates with

ENWW

Programs and fonts can be stored on the
printer file system and are loaded into RAM
when the printer is turned on. The number X

No action necessary.

Control-panel messages

127

Control panel message

Description

DO NOT POWER OFF

specifies a sequence number indicating the
current program being loaded.

Recommended action

For the HP Color LaserJet 3000 and 3800
Series printers only.
MANUALLY FEED

Tray 1 is empty and no other tray is available.

alternates with

Load media into tray 1, and press
continue.
Press

For help press

for help.

or
See Configuring trays for more information.
MANUALLY FEED
alternates with

Media is in tray 1, but the print job requires a
specific type and size that is not currently
available.

To continue press

Press

to print from the tray.

or
Press

for help.

or
See Configuring trays for more information.
MANUALLY FEED
alternates with

No media is in tray 1, and a print job requires
a specific type and size that is available in
another tray.

Press
to print from another tray. See
Configuring trays for more information.
or

To use another tray press
Press
MANUALLY FEED OUTPUT STACK

for help.

The first side of a manual 2-sided print job has
been printed and the printer is paused until
for the output stack is reinserted.

Take the printed stack out of the output bin
and reinsert it in tray 1 to print the second side
of the 2-sided print job. Press
to continue.
See Manual 2-sided printing for more
information.

MEM TEST FAILURE REPLACE DIMM 1

The memory DIMM has failed.

Install a supported memory DIMM. See
Working with memory.

Moving solenoid

The printer is testing a solenoid.

No action necessary.

The printer has detected that a nonHP supply is currently installed but
(override) was pressed.

If you believe you purchased an HP supply,
go to www.hp.com/go/anticounterfeit.

alternates with
Then press

to print second sides

alternates with
To exit press STOP key
NON HP SUPPLY IN USE
alternates with
Ready

NON HP SUPPLY INSTALLED
alternates with
For help press

A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press
.

Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
If you believe you purchased an HP supply,
go to www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press

128

Chapter 8

Problem solving

ENWW

Control panel message

Description

Recommended action

ORDER CARTRIDGE

The identified print cartridge is nearing the
end of its useful life. The printer is ready and
will print for the estimated number of pages
indicated.

Order the identified print cartridge. Printing
will continue until REPLACE
CARTRIDGE appears.

alternates with
Ready

NOTE Estimated pages remaining
is based upon historical page
coverage with this supply.
See Supplies and accessories for more
information.
NOTE To prevent this message
from appearing, in the SYSTEM
SETUP menu, set ORDER AT to
0%.

ORDER SUPPLIES

More than one supply item is low.

Press
to identify which supplies
should be ordered.

Order the supplies. Printing can continue
until REPLACE SUPPLIES appears.

alternates with
Ready

or
Press

for help.

See Supplies and accessories for more
information.
PAPER PATH JAM FRONT DOOR

A page is jammed in the paper path.

Open the front door and remove any jammed
media.

The printer has paused.

Press Stop to resume printing.

Performing upgrade

A firmware upgrade is in process.

No action necessary. Do not turn off the
printer.

Performing... PAPER PATH TEST

The printer is performing a paper-path test.

No action necessary.

PRINTING STOPPED

This message appears when a Print/Stop test
runs and the time expires.

Press

Printing... CONFIGURATION

The printer is generating the configuration
page. The printer will return to the Ready
state when the page has printed.

No action necessary.

Printing... DEMO PAGE

The printer is generating the demo page. The
printer will return to the Ready state when the
page has printed.

No action necessary.

Printing... DIAGNOSTICS PAGE

The printer is generating the diagnostics
page. The printer will return to the Ready
state when the page has printed.

No action necessary.

alternates with
For help press
Paused
alternates with
To return to Ready press the STOP key

to continue printing.

To continue press

ENWW

Control-panel messages

129

Control panel message

Description

Recommended action

Printing... EVENT LOG

The printer is generating the event log page.
The printer will return to the Ready state
when the page has printed.

No action necessary.

For the HP Color LaserJet 3000 and 3800
Series printers only.
Printing... FILE DIRECTORY

For the HP Color LaserJet 3000 and 3800
Series printers only.

No action necessary.

The printer is generating the mass storage
directory page. The printer will return to the
Ready state when the page has printed.
Printing... FONT LIST

The printer is generating either the PCL or PS
personality typeface list. The printer will
return to the Ready state when the page has
printed.

No action necessary.

For the HP Color LaserJet 3000 and 3800
Series printers only.
Printing... MENU MAP

The printer is generating the printer menu
map. The printer will return to the Ready state
when the page has printed.

No action necessary.

Printing... PQ troubleshooting

The printer is generating the print quality
troubleshooting pages. The printer will return
to the Ready state when the pages are
printed.

Follow the instructions on the printed pages.

Printing... REGISTRATION PAGE

The printer is generating the registration
page. The printer will return to the SET
REGISTRATION menu when the page has
printed.

Follow the instructions on the printed pages.

Printing... RGB SAMPLES

The printer is generating the RGB samples
page. The printer will return to the Ready
state when the page has printed.

No action necessary.

Printing... SUPPLIES STATUS

The printer is generating the supplies status
page. The printer will return to the Ready
state when the page has printed.

No action necessary.

Printing... USAGE PAGE

For the HP Color LaserJet 3000 and 3800
Series printers only.

No action necessary.

The printer is generating the usage page. The
printer will return to the online Ready state
when the page has printed.
PROCESSING DUPLEX JOB

During duplex printing, the paper emerges for
a short time before it is pulled back into the
printer.

Do not pick up pages until they come to rest
in the output bin.

Processing...

The printer is currently processing a job but
is not yet picking pages. When the media
begins to move, this message is replaced by
a message that indicates which tray the job is
being printed from.

No action necessary.

Processing... from tray

The printer is actively processing a job from
the designated tray.

No action necessary.

alternates with
Do not grab paper until job completes

130

Chapter 8

Problem solving

ENWW

Control panel message

Description

Recommended action

RAM DISK DEVICE FAILURE

For the HP Color LaserJet 3000 and 3800
Series printers only.

Printing can continue for jobs that do not
require the RAM disk.

The RAM disk has failed.

To remove this message from the
display, press
.

For the HP Color LaserJet 3000 and 3800
Series printers only.

Printing can continue.

To remove this message from the
display, press
.

If the message reappears, there might be
a problem with the software program.

Use HP Web Jetadmin software to delete
files from the RAM disk memory and try
again.

To remove this message from the
display, press
.

alternates with
Ready
To clear press
RAM DISK FILE OPERATION FAILED
alternates with
Ready
To clear press
RAM DISK FILE SYSTEM IS FULL

The printer received a PJL file system
command that attempted to perform an
illogical operation (for example, to download
a file to a non-existent directory).
For the HP Color LaserJet 3000 and 3800
Series printers only.

alternates with
Ready

The printer received a PJL file system
command to store something on the file
system, but the file system is full.

To clear press

See HP Web Jetadmin for more information.
RAM DISK IS WRITE PROTECTED

For the HP Color LaserJet 3000 and 3800
Series printers only.

To enable writing to the RAM disk
memory, use HP Web Jetadmin to turn
off write protection.

To remove this message from the
display, press
.

alternates with
Ready

The file system is protected and no new files
can be written to it.

To clear press

See HP Web Jetadmin for more information.
RAM DISK X Initializing

For the HP Color LaserJet 3000 and 3800
Series printers only.

No action necessary.

alternates with
DO NOT POWER OFF

The new RAM disk installed in slot X is
initializing.

Receiving upgrade

A firmware upgrade is in progress.

Do not turn the printer off until the printer
returns to Ready.

REMOVE ALL PRINT CARTRIDGES

The printer is performing a component test.

Remove all print cartridges.

alternates with

After diagnostics are complete, reinstall all
print cartridges.

To exit press STOP key
REMOVE AT LEAST ONE PRINT
CARTRIDGE

The printer is performing a disable cartridge
check or component test.

Remove one print cartridge.
After the test is complete, reinstall the print
cartridge.

alternates with
To exit press STOP key
REPLACE CARTRIDGE
alternates with

The print cartridge has reached its end of life.
Printing will not continue until the cartridge is
replaced.

Press

for help.

See Changing print cartridges or Replacing
supplies and parts for more information.

For help press
See Supplies and accessories for more
information.

ENWW

Control-panel messages

131

Control panel message

Description

Recommended action

REPLACE CARTRIDGE

The print cartridge is nearing the end of its
useful life and the REPLACE SUPPLIES
setting in SYSTEM SETUP is set to STOP AT
LOW. To override, press
.

Order the print cartridge.

Press

alternates with
To continue press

to continue.

or
Press

for help.

See Supplies and accessories for more
information.
REPLACE SUPPLIES

At least two print cartridges are out and need
to be replaced.

Press
to identify which supplies
should be replaced.

Press

alternates with
For status press

for help.

See Replacing supplies and parts for more
information.
See Supplies and accessories for more
information.
REPLACE SUPPLIES

More than one supply item is low, and the
REPLACE SUPPLIES setting in SYSTEM
SETUP is set to STOP AT LOW.

alternates with

Press Menu and navigate to the
SUPPLIES STATUS menu in order to
identify which supplies should be
ordered.

Order the supplies.

Press

To continue press

to continue printing.

See Supplies and accessories for more
information.
REPLACE SUPPLIES

At least one print cartridge is out, but printing
is continuing. Print-quality problems might
occur.

Override in use
alternates with

Press
to identify which supplies
should be ordered.

Order the identified supplies.

See Supplies and accessories for more
information.

Ready
REPLACE SUPPLIES

At least one color print cartridge is out.
Printing can continue, but only the black
cartridge is being used.

Using black only
alternates with

Press
to identify which supplies
should be ordered.

Order the identified supplies.

See Supplies and accessories for more
information.

Ready
Request accepted please wait

The printer has accepted a request to print an
internal page, but the current job must finish
printing before the internal page will print.

No action necessary.

Resend upgrade

The firmware upgrade was not successful.

Attempt the upgrade again.

Restoring factory settings

The printer is restoring factory settings.

No action necessary.

Restoring...

The printer is restoring settings.

No action necessary.

RESTRICTED FROM PRINTING IN COLOR This message appears only for the HP Color
LaserJet 3000 and 3800 Series printers.
alternates with

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HP Color LaserJet 3000: Enable color
printing on the SYSTEM SETUP menu. Set
RESTRICT COLOR USE to ENABLE
COLOR.

ENWW

Control panel message

Description

Recommended action

Ready

HP Color LaserJet 3000: The printer is set to
print in black only, but the job is in color.

HP Color LaserJet 3800: Get your network
administrator to set the user or program
permissions that will allow you to print in
color.

HP Color LaserJet 3800: The message
appears when the printer is set to COLOR IF
ALLOWED and you or your software
program are not authorized to print in color.
RFU LOAD ERROR

Rotating motor
alternates with

An error has occurred during a firmware
upgrade.

Reinstall the firmware.

If the problem persists, contact
HP Support.

A component test is in progress; the
component selected is Cartridge
motor.

Press Stop to stop this test.

The printer is testing a motor.

Press Stop to stop this test.

The memory disk is being sanitized. This
process might take up to an hour. During this
time, no jobs can be printed.

Do not turn off the printer. Wait for the
process to complete.

To exit press STOP key
Rotating motor
alternates with
To exit press STOP key
SANITIZING DISK X% COMPLETE
alternates with

The printer automatically restarts at the end
of the sanitation process.

DO NOT POWER OFF
Setting saved

A menu selection has been saved.

No action necessary.

SIZE MISMATCH IN TRAY XX

The tray is loaded with a media size that is
different than the size for which the tray is
configured. Printing can continue from other
trays, but not from this one.

Make sure the media guides are adjusted
correctly.

In the PAPER HANDLING menu,
configure the tray for the correct size.

Sleep mode on

The printer is in the sleep mode. Any button
press or the receipt of data clears sleep
mode.

No action necessary. The printer
automatically exits sleep mode.

STANDARD TOP BIN FULL

The output bin is full. Printing cannot
continue.

Empty the output bin. Printing resumes
automatically.

The printer is reporting the current
configuration of tray X.

No action necessary.

alternates with
Ready

alternates with
Remove all paper from bin
Tray X
alternates with

Press

to clear the message.

To change size or type press

Press

to change the type or size.

See Configuring trays for more information.
TRAY XX EMPTY

The tray is empty, but the current print job
does not require this tray.

Fill the tray. The message indicates the type
and size of media for which the tray is
currently configured.

The tray is open, but printing can continue.

Close the tray.

alternates with
Ready
TRAY XX OPEN

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Control-panel messages

133

Control panel message

Description

Recommended action

The tray is open or empty, but the current
print job does not require this tray.

Close or fill the tray.

The tray is loaded with a media type that is
different than the type for which the tray is
configured. Printing can continue from other
trays, but not from this one.

In the PAPER HANDLING menu, configure
the tray for the correct type.

The printer has detected that a non-HP
supply is currently installed and
(override)
was pressed.

If you believe you purchased an HP supply,
go to www.hp.com/go/anticounterfeit.

For help press
alternates with
Ready
TRAY XX OPEN OR EMPTY
alternates with
Ready
TYPE MISMATCH IN TRAY XX
alternates with
Ready
Unauthorized supply in use
alternates with
Ready

USB ACCESSORY ERROR

HP Color LaserJet 3000 and 3800 Series
printers only.
The printer has detected too much current on
the USB storage accessory.

USB Storage initializing

HP Color LaserJet 3000 and 3800 Series
printers only.

Service or repairs required as a result of using
non-HP supplies are not covered under
HP warranty.
1.

Turn the printer off.

Remove the USB storage accessory.

Replace the USB storage accessory.

Turn the printer on.

No action necessary.

The USB storage device is initializing.
USB Storage not functional

HP Color LaserJet 3000 and 3800 Series
printers only.

Replace the USB storage device.

The USB storage device is not working.
USB STORAGE DEVICE FAILURE

For the HP Color LaserJet 3000 and 3800
Series printers only.

Printing can continue for jobs that do not
require the storage device.

The USB storage device has failed.

To remove this message from the
display, press
.

If the message persists, turn the printer
off, remove and re-install the storage
device, and then turn the printer on.

If the message persists, replace the
storage device.

Printing can continue.

To remove this message from the
display, press
.

If the message reappears, a problem
might exist in the software program.

alternates with
Ready
To clear press

USB STORAGE FILE OPERATION FAILED For the HP Color LaserJet 3000 and 3800
Series printers only.
alternates with
The printer received a PJL file system
Ready
command that attempted to perform an
illogical operation (for example, to download
To clear press
a file to a nonexistent directory).

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Control panel message

Description

Recommended action

USB STORAGE FILE SYSTEM IS FULL

For the HP Color LaserJet 3000 and 3800
Series printers only.

Use HP Web Jetadmin software to
delete files from the storage device, and
then try again.

To remove this message from the
display, press
.

alternates with
Ready
To clear press

The printer received a PJL file system
command that attempted to store something
on the file system but was unsuccessful
because the file system is full.

See HP Web Jetadmin for more information.
USB STORAGE IS WRITE PROTECTED

For the HP Color LaserJet 3000 and 3800
Series printers only.

To enable writing to the storage device,
use HP Web Jetadmin to turn off write
protection.

To remove this message from the
display, turn the printer off and then on.

alternates with
Ready

The file system is protected and no new files
can be written to it.

To clear press
See HP Web Jetadmin for more information.
USB STORAGE X REMOVED

HP Color LaserJet 3000 and 3800 Series
printers only.

Turn the printer off.

To continue using the USB storage
accessory, reinstall it.

Turn the printer on.

Use
and
to highlight a different
size or type, and then press
to select
the size or type.

Press
type.

The USB storage accessory was removed
while the printer was turned on.
USE TRAY X

The printer is offering a selection of alternate
media to use for the print job.

to return to the previous size or

See Configuring trays for more information.

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Control-panel messages

135

Jams
Use this illustration to troubleshoot jams in the printer. For instructions to clear jams, see Clearing jams.

6
2

4
Figure 8-1 Jam locations (printer shown without optional tray 3)
1

Output bin

Paper path

Tray 1

Trays 2 or 3

Duplex path (for 2-sided printing)

Fuser

Jam recovery
This printer automatically provides jam recovery, a feature that you can use to set whether the printer
should attempt to automatically reprint jammed pages.
●

AUTO instructs the printer to attempt to reprint jammed pages.

●

OFF instructs the printer not to attempt to reprint jammed pages.

NOTE During the recovery process, the printer might reprint pages that were printed before the
jam occurred. Be sure to remove any duplicated pages.

To improve print speed and increase memory resources, you might want to disable the jam recovery.
To turn off jam recovery
1. Press Menu.

136

2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight SYSTEM SETUP, and then press

4. Press

to highlight JAM RECOVERY, and then press

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5. Press

to highlight OFF, and then press

6. Press Menu to return to the Ready state.

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Jams

137

Common causes of jams
Common causes of jams1
Cause

Solution

The media does not meet specifications.

Use only media that meets HP specifications. See Supported
media sizes.

A component is installed incorrectly.

Verify that all print cartridges, the transfer unit, and the fuser
are correctly installed.

You are using media that has already passed through a printer
or copier.

Do not use media that has been previously printed on or
copied.

An input tray is loaded incorrectly.

Remove any excess media from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
See Configuring trays.

The media is skewed.

The input-tray guides are not adjusted correctly. Adjust them
so they hold the stack firmly in place without bending it.

The media is binding or sticking together.

Remove the media, flex it, rotate it 180 degrees, or flip it over.
Reload the media into the input tray.
NOTE Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.

138

The media is removed before it settles into the output bin.

Reset the printer. Wait until the page completely settles in the
output bin before removing it.

During 2-sided printing, you removed the paper before the
second side of the document was printed.

Reset the printer and print the document again. Wait until the
page completely settles in the output bin before removing it.

The media is in poor condition.

Replace the media.

The internal rollers from tray 2 or tray 3 are not picking up the
media.

Remove the top sheet of media. If the media is heavier than
163 g/m2 (43 lb), it might not be picked from the tray.

The media has rough or jagged edges.

Replace the media.

The media is perforated or embossed.

Perforated or embossed media does not separate easily. Feed
single sheets from tray 1.

Printer supply items have reached the end of their useful life.

Check the printer control panel for messages prompting you to
replace supplies, or print a supplies status page to verify the
remaining life of the supplies. See Replacing supplies and
parts.

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.

If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider.

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ENWW

Clearing jams
Procedures in the following sections correspond with a jam message that might appear on the control
panel.
Jam in tray 1
1. Remove the media from the tray.

2. Grasp the jammed sheet by both corners and pull.

3. Place the media stack in tray 1.

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Clearing jams

139

4. Confirm that the media guides are against the stack without bending it and that the stack does not
extend above the fill tabs.

5. Press

to resume printing.

Jam in tray 2 or tray 3
1. If the optional tray 3 is installed, pull it out and place it on a flat surface. If the jammed sheet is visible,
remove it.

2. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed
media.
3. Pull out tray 2 and place it on a flat surface.

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4. If the jammed sheet is visible, remove it.

5. If the sheet is not visible, check inside the printer at the top of the tray opening. Remove any jammed
media.

6. Replace tray 2 and optional tray 3.

NOTE Use tray 1 when printing on heavier paper. See Printing on special media for more
information.

7. Press

to resume printing.

NOTE When printing from tray 2, printing resumes automatically.

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141

Jam inside the fuser area (top cover)
1. Open the top cover.

2. If the jammed sheet is visible, remove it and then close the top cover.

3. If the sheet is not visible, turn off the printer.

WARNING! The fuser will be hot. Wait 10 minutes before proceeding.

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4. Place your thumbs on the fuser latches, squeeze the latches, and pull up on the fuser to remove it.

5. On the fuser, lift the shutter door.
CAUTION

Do not open the shutter door while the fuser is in the printer.

6. Remove any jammed sheets.

NOTE If the sheet tears, make sure that all fragments are removed before you resume
printing.

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Clearing jams

143

7. Hold the fuser with your thumbs on the latches, and then push both sides of the fuser into the printer.
Press the fuser down until it clicks into place.

8. Close the top cover and then turn on the printer.

Jam inside the front door
1. Open the front door.

CAUTION Do not place anything on the transfer unit. Do not touch the top of the transfer
unit or the contacts on the left side of it.
NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.

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2. Remove any visible media.

3. Locate the green registration-plate tabs that are below the bottom print cartridge.

4. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the
registration plate to its closed position.

NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.

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Clearing jams

145

5. Close the front door.

Jam in the duplex path
NOTE This issue occurs only in models that provide automatic 2-sided printing.
1. Turn off the printer, and open the top cover.
If any media is visible, remove it.

2. Open the front door.

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3. Rotate the transfer unit up and away from the front door.

4. Remove any jammed sheets from under the transfer unit.

5. Locate the green registration-plate tabs that are below the bottom print cartridge.

ENWW

Clearing jams

147

6. Press the tabs, and then lift the registration plate. Remove any jammed media, and then return the
registration plate to its closed position.

NOTE If the sheet tears, make sure that all fragments are removed before resuming
printing.
7. Close the front door and then turn on the printer.

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Paper-handling problems
Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Specification Guide. For ordering information, see Supplies and accessories.
For paper specifications for this printer, see Supported media sizes.
Printer feeds multiple sheets
Cause

Solution

The tray is overfilled.

Remove excess media from the tray.

The paper exceeds the maximum stack-height indicator mark
in the tray (trays 2 or 3).

Open the tray and verify that the media stack is below the
maximum stack-height mark.

The paper is sticking together.

Remove the media, flex it, rotate it 180 degrees, or flip it over,
and then reload it into the tray.
NOTE Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.

The media does not meet the specifications for this printer.

Use only media that meets HP paper specifications for this
printer. See Supported media sizes.

Paper is being used in a high-humidity environment.

Use another type of paper.

Printer feeds incorrect page size
Cause

Solution

The correct size paper is not loaded in the tray.

Load the correct size paper in the tray.

The correct size of mediais not selected in the software
program or printer driver.

Confirm that the settings in the program and printer driver are
appropriate, because the program settings override the printerdriver and control-panel settings, and the printer-driver settings
override the control-panel settings.

The correct size or media for tray 1 is not selected on the
printer control panel.

At the control panel, select the correct size for tray 1.

The media size is not configured correctly for the tray.

Print a configuration page or use the control panel to determine
the size for which the tray is configured.

Printer pulls from an incorrect tray
Cause

Solution

You are using a driver for a different printer.

Use a driver for this printer.

The specified tray is empty.

Load media in the specified tray.

The tray behavior for the requested tray is set to FIRST in the Change the setting to EXCLUSIVELY.
SYSTEM SETUP submenu of the CONFIGURE DEVICE
menu.

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Paper-handling problems

149

Printer pulls from an incorrect tray
Cause

Solution

The media size is not configured correctly for the tray.

Print a configuration page or use the control panel to determine
the size for which the tray is configured.

The USE REQUESTED TRAY setting on the printer control
panel is set to EXCLUSIVELY, and the requested tray is
empty. The printer will not use another tray.

Load media in the requested tray.
or
Change the setting from EXCLUSIVELY to FIRST on the
CONFIGURE DEVICE menu. The printer can use the media
in other trays if none is loaded in the specified tray.

Media does not feed automatically
Cause

Solution

Manual feed is selected in the software program.

Load tray 1, or, if the tray is loaded, press

The correct size of media is not loaded.

Load the correct size.

The tray is empty.

Load media into the tray.

Media from a previous jam has not been completely removed.

Open the printer and remove any media that is in the paper
path. Closely inspect the fuser area for jams. See Jams.

The media size is not configured correctly for the tray.

Print a configuration page or use the control panel to determine
the size for which the tray is configured.

The guides in the tray are not against the media stack.

Verify that the guides are touching the stack.

The manual-feed prompt is set to ALWAYS. The printer
always prompts for manual feed, even if the tray is loaded.

Open the tray, reload the media, and then close the tray.

Or, change the manual-feed prompt setting to UNLESS
LOADED so that the printer prompts for manual feed only
when the tray is empty.
The USE REQUESTED TRAY setting on the printer control
panel is set to EXCLUSIVELY, and the requested tray is
empty. The printer will not use another tray.

Load the requested tray.
or
Change the setting from EXCLUSIVELY to FIRST on the
CONFIGURE DEVICE menu. The printer can use other trays
if no media is loaded in the specified tray.

Media does not feed from trays 2 and 3

150

Cause

Solution

Manual feed or tray 1 is selected in the software program.

Load tray 1, or, if the tray is loaded, press

The correct size of media is not loaded.

Load the correct size.

The tray is empty.

Load the tray.

The correct media type for the tray is not selected on the printer
control panel.

At the printer control panel, select the correct type for the tray.

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Media does not feed from trays 2 and 3
Cause

Solution

Media from a previous jam has not been completely removed.

Open the printer and remove any media that is in the paper
path. Closely inspect the fuser area for jams. See Jams.

Tray 3 (500-sheet paper feeder) does not appear as a tray
option.

Tray 3 appears as an option only if it is installed. Verify that
tray 3 is correctly installed and that the printer driver has been
configured to recognize tray 3. See Gaining access to printer
driver settings.

Tray 3 is incorrectly installed.

Print a configuration page to confirm that tray 3 is installed. If
not, verify that the optional 500-sheet feeder assembly is
correctly attached to the printer.

The media size is not configured correctly for the tray.

Print a configuration page or use the control panel to determine
the size for which the tray is configured.

The guides in the tray are not against the media stack.

Verify that the guides are touching the stack.

The USE REQUESTED TRAY setting on the printer control
panel is set to EXCLUSIVELY, and the requested tray is
empty. The printer will not use another tray.

Change the setting from EXCLUSIVELY, or load the requested
tray.

Transparencies or glossy paper will not feed
Cause

Solution

Transparencies that do not meet HP specifications might have
been loaded.

Use transparencies designed for HP Color LaserJet printers.

The correct media type is not specified in the software or printer
driver.

Verify that the correct type is selected in the software or printer
driver.

The tray is overfilled.

Remove excess media from the tray. Make sure the stack is
below the maximum stack height mark in tray 2 or 3. Do not
exceed the maximum stack height for tray 1.

Media in another tray is the same size as the transparencies,
and the printer is defaulting to the other tray.

Make sure that the tray that contains the transparencies or
glossy paper is selected in the software program or printer
driver. Use the printer control panel to configure the tray to the
type that is loaded. See Configuring trays.

The tray that contains the transparencies or glossy paper is not
configured correctly for type.

Envelopes jam or will not feed into the printer

ENWW

Cause

Solution

Envelopes are loaded in an unsupported tray. Only tray 1 can
feed envelopes.

Load envelopes into tray 1.

Envelopes are curled or damaged.

Try using different envelopes. Store envelopes in a controlled
environment. See Envelopes for more information.

Envelopes are sealing because the moisture content is too
high.

Try using different envelopes. Store envelopes in a controlled
environment.

Paper-handling problems

151

Envelopes jam or will not feed into the printer
Cause

Solution

The envelope orientation is incorrect.

Verify that the envelope is loaded correctly. See Configuring
trays.

This printer does not support the envelopes.

See Supported media sizes or the HP LaserJet Printer Family
Print Media Specification Guide.

Tray 1 is configured for a size other than envelopes.

Configure tray 1 size for envelopes.

Output is curled or wrinkled
Cause

Solution

The media does not meet the specifications for this printer.

Use only media that meets the HP paper specifications for this
printer. See Supported media sizes.

The media is damaged or in poor condition.

Remove the media from the tray and load media that is in good
condition.

The printer is operating in an excessively humid environment.

Verify that the printing environment is within humidity
specifications.

You are printing large, solid-filled areas.

Large, solid-filled areas can cause excessive curl. Try using a
different pattern.

The media was not stored correctly and may have absorbed
moisture.

Remove the media and replace it with media from a fresh,
unopened package.

The media has poorly cut edges.

Remove the media, flex it, rotate it 180 degrees, or turn it over,
and then reload it into the tray. Do not fan paper. If the problem
persists, replace the paper.

The specific media type was not configured for the tray or
selected in the software.

Configure the software for the media (see the software
documentation). Configure the tray for the media. See
Configuring trays.

The media was used previously.

Do not reuse media.

Printer will not perform duplexing (2-sided printing) or duplexes incorrectly

152

Cause

Solution

You are trying to perform 2-sided printing on unsupported
paper.

Verify that the paper is supported for 2-sided printing. See
Supported media sizes. If the paper is not supported, see
Manual 2-sided printing.

The printer driver is not set up for 2-sided printing.

Configure the printer driver for 2-sided printing. See Gaining
access to printer driver settings.

The first page is printing on the back of preprinted forms or
letterhead.

For tray 1, load the letterhead paper first-side-down, bottom
first. For tray 2 or tray 3, load the letterhead paper first-sideup, top edge toward the back of the tray. See Using 2-sided
(duplex) printing for more information.

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Printer will not perform duplexing (2-sided printing) or duplexes incorrectly
Cause

Solution

The printer model does not support automatic 2-sided printing.

The HP Color LaserJet 3000, 3000n, 3600, 3600n, 3800, and
3800n printers do not support automatic 2-sided printing. See
Manual 2-sided printing.

The printer configuration is not set for duplexing.

Run the automatic configuration feature:
1.

On the Windows taskbar, click Start, click Settings, and
then click Printers.
For Windows 2000 and Windows XP, click Start, and
then click Printers.

Select the printer.

In the File menu, click Properties.

Click the Device Settings tab or the Configure tab.

Under Installable Options, click Automatic
Configuration.

Click Update Now.

Printing is only on one side even when 2-sided (duplex) is selected

ENWW

Cause

Solution

Manual 2-sided printing is not enabled.

Configure the printer driver to enable manual 2-sided printing.
See Gaining access to printer driver settings.

The paper size that is selected does not support 2-sided
(duplex) printing.

Load and select a size and type of paper that supports
automatic 2-sided printing.

Paper-handling problems

153

Troubleshooting-information pages
From the printer control panel, you can print information pages that can help you diagnose printer
problems.
Page

Description

Paper-path-test page

The paper-path-test page is useful for testing the printer paper handling features. You can define the
paper path that you want to test by selecting the source and other available options.
1.

Press Menu.

Press

to highlight DIAGNOSTICS, and then press

Press

to highlight PAPER PATH TEST, and then press

.
.

The message Performing... PAPER PATH TEST appears on the control-panel display until the
printer finishes the paper-path test. The printer returns to the Ready state after printing the paperpath-test page.
Registration page

Event log

The registration page prints a horizontal arrow and a vertical arrow that show how far from center an
image can be printed on the page. Set registration values for a tray to center images on the back and
front of a page. Setting the registration also allows edge-to-edge printing to be set to within
approximately 2 mm (0.08 inch) of all edges of the paper. Image placement varies slightly for each
tray. Perform the registration procedure for each tray.
1.

Press Menu.

Press

to highlight CONFIGURE DEVICE, and then press

Press

to highlight PRINT QUALITY, and then press

Press

to highlight SET REGISTRATION, and then press

Press

to highlight SOURCE, and then press

Press

to highlight PRINT TEST PAGE, and then press

Follow the instructions on the printed page.

.
.

to highlight a tray, and then press

.
.

The event log lists the printer events, including jams, service errors, and other conditions.
1.

Press Menu.

Press

to highlight DIAGNOSTICS, and then press

Press

to highlight PRINT EVENT LOG, and then press

.
.

The message Printing... EVENT LOG appears on the control-panel display until the printer finishes
printing the event log. The printer returns to the Ready state after printing the event log.
Diagnostics page

Print-quality
troubleshooting page

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This page provides information about printer calibration, color density, and other parameters.
1.

Press Menu.

Press

to highlight DIAGNOSTICS, and then press

Press

to highlight PRINT DIAGNOSTICS PAGE, and then press

.
.

See Print-quality-troubleshooting pages.

Problem solving

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Page

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Description

Troubleshooting-information pages

155

Printer response problems
The control-panel display is blank
Cause

Solution

The printer power button is in the off position.

Verify that the printer is on. Fans may run while the printer is
in standby mode (off).

The printer memory DIMMs (available on the HP Color
LaserJet 3000 and 3800 Series printers only) are defective or
installed incorrectly.

Verify that the printer memory DIMMs are correctly installed
and are not defective.

The power cord is not firmly plugged into both the printer and
the power receptacle.

Turn off the printer and then disconnect and reconnect the
power cord. Turn the printer on.

The line voltage is incorrect.

Connect the printer to a correct voltage source, as specified on
the power rating label on the back of the printer.

The power cord is damaged or worn.

Replace the power cord.

The power source receptacle is not working correctly.

Connect the printer to a different power receptacle.

The formatter might not be installed correctly.

Remove the formatter assembly. To reinstall it, align the
formatter board in the tracks at the top and bottom of the slot,
and then slide the board back into the printer. Push the
formatter until you hear the formatter latches click into place.

The control-panel display is difficult to read
Cause

Solution

The contrast is too high or too low for the office environment.

Adjust the contrast on the control-panel display. See Display
Brightness feature.

The printer is on, but nothing prints

156

Cause

Solution

The printer Ready indicator light is not lit.

Press Stop to return the printer to the Ready state.

The top cover is not closed.

Close the top cover firmly.

The Data indicator light is flashing.

The printer is probably continuing to receive data. Wait for the
Data indicator to stop flashing.

REPLACE CARTRIDGE appears on the controlpanel display.

Replace the specified print cartridge.

A printer message other than Ready appears on the printer
control panel.

See Control-panel messages.

The parallel port might have an MS-DOS timeout error.

Add a MODE command to the AUTOEXEC.BAT file. See the
MS-DOS manual for additional information.

The PS (PostScript emulation) personality is not selected.

Select PS or AUTO for the printer language. See Changing
printer control-panel configuration settings.

Chapter 8

Problem solving

ENWW

The printer is on, but nothing prints
Cause

Solution

The correct driver is not selected in the software program or
printer driver (HP Color LaserJet 3000 and 3800 Series
printers only).

Select the PS driver in the software program or printer driver.

The printer is not configured correctly.

See Changing printer control-panel configuration settings.

The computer port is not configured or is not working correctly.

Connect another peripheral to this port to verify that the port is
working.

The printer has not been correctly named for the network or for
a Macintosh.

For Macintosh, use the appropriate utility to name the printer
on the network. From the Chooser, select the AppleTalk zone
and the printer.

The printer is on but is not receiving data
Cause

Solution

The printer Ready indicator light is not lit.

Press Stop to return the printer to the Ready state.

The front door is not closed.

Close the front door firmly.

A printer message other than Ready appears on the printer
control panel.

See Control-panel messages.

The interface cable is not correct for this configuration.

Select the correct interface cable for your configuration. See
USB configuration.

The interface cable is not securely connected to both the
printer and the computer.

Disconnect and reconnect the interface cable.

The printer is not configured correctly.

See Changing printer control-panel configuration settings.

The interface configurations shown on the printer configuration
page do not match those on the host computer.

Configure the printer to match the computer configuration.

The computer is not working correctly.

Try using a program that you know works correctly to check
the computer. Or, if the printer is connected through the parallel
port, open MS-DOS and type Dir>Prn at the MS-DOS
command prompt.

The computer port that the printer is connected to is not
configured or is not working correctly.

Connect another peripheral to this port to verify that the port is
working.

The printer has not been correctly named for the network or
Macintosh.

For Macintosh, use the appropriate utility to name the printer
on the network. From the Chooser, select the AppleTalk zone
and the printer.

Cannot select the printer from the computer

ENWW

Cause

Solution

If you are using a switch box, the printer might not be selected
for the computer.

Select the correct printer through the switch box.

The printer Ready indicator light is not lit.

Press Stop to return the printer to the Ready state.

Printer response problems

157

Cannot select the printer from the computer
Cause

Solution

A printer message other than Ready appears on the printer
control panel.

See Control-panel messages.

The correct printer driver is not installed in the computer.

Install the correct printer driver.

The correct printer and port are not selected on the computer.

Select the correct printer and port.

The network is not configured correctly for this printer.

Use the network software to verify the printer network
configuration, or consult with the network administrator.

The power receptacle is not working correctly.

Connect the printer to a different power receptacle.

A message appears that 2-sided printing is not available for the type and size selected

158

Cause

Solution

The selected paper is not supported for automatic 2-sided
printing.

Make sure manual 2-sided printing is enabled. See Gaining
access to printer driver settings.

Chapter 8

Problem solving

ENWW

Printer control-panel problems
The following table lists common printer control-panel problems and suggested solutions for resolving
them.
Control-panel settings do not work correctly
Cause

Solution

The printer control-panel display is blank, even when the fan
is running.

Fans might run while the printer is in standby mode (off). Press
the printer power button to turn on the printer.

Printer settings in the software program or printer driver differ
from the printer control-panel settings.

Confirm that the settings in the program and printer driver are
appropriate. The program settings override the printer-driver
and control-panel settings, and the printer-driver settings
override the control-panel settings.

Control-panel settings were not correctly saved.

Reselect the control-panel settings, and then press
asterisk (*) should appear to the right of the setting.

The Data indicator light is lit, and no pages are printing.

Buffered data remains in the printer. Press
to print the
buffered data by using current control-panel settings. Then, the
new control-panel settings can take effect.

If the printer is on a network, another user might have changed
printer control-panel settings.

Consult the network administrator to coordinate changes to
printer control-panel settings.

. An

Unable to select tray 3 (optional 500-sheet paper feeder)

ENWW

Cause

Solution

Tray 3 does not appear as an input tray option on the
configuration page or on the control panel.

Tray 3 appears as an option only if it is installed. Verify that
tray 3 is installed correctly.

Tray 3 does not appear as an option in the printer driver.

Verify that the printer driver configuration recognizes tray 3.
See the printer driver Help to set up and configure additional
trays. See Gaining access to printer driver settings.

Printer control-panel problems

159

Color-printing problems
Printing black instead of color
Cause

Solution

Grayscale is selected in the software program or printer driver.

In the software program or printer driver, select Color mode
instead of Grayscale or Monochrome mode.

The correct printer driver is not selected in your software
program.

Select the correct printer driver.

No color appears on the configuration page.

Contact HP support.

The control-panel setting for COLOR SUPPLY OUT is set to
AUTOCONTINUE BLACK, and one of the color print
cartridges is out. The printer continues to print in black only.

Replace the color print cartridge.

The control-panel setting for RESTRICT COLOR USE is set
to DISABLE COLOR, or it is set to COLOR IF ALLOWED and
you do not have permission to print in color.

Change the control-panel setting to ENABLE COLOR.

Incorrect hues print
Cause

Solution

The media does not meet the specifications for this printer.

See the HP LaserJet Printer Family Print Media Specification
Guide.
Go to www.hp.com/support/clj3000, www.hp.com/support/
clj3600, or www.hp.com/support/clj3800 for HP LaserJet
Printer Family Print Media Specification Guide ordering
information. When you connect, select Manuals.

The printer operates in excessively humid or dry conditions.

Verify that the printer environment is within humidity
specifications.
Store the print media in the same environment as the printer.
Calibrate the printer. See Print Quality sub-menu.
NOTE For more information about color-quality
problems see Print-quality troubleshooting.

A color is missing
Cause

Solution

The HP print cartridge is defective.

Replace the cartridge.

Inconsistent colors print after installing a print cartridge

160

Cause

Solution

New print cartridges sometimes require printing several pages
before they deliver consistent print quality.

Try printing approximately 50 pages with the new cartridge,
and then try the print job again.

Chapter 8

Problem solving

ENWW

Inconsistent colors print after installing a print cartridge
Cause

Solution

Another print cartridge might be low.

Check the supplies gauge on the control panel or print a
supplies status page. See Using printer information pages.

The printer might need calibration.

Calibrate the printer. See Calibrating the printer.

The print cartridge might be a refilled cartridge.

Use a genuine HP print cartridge. See Supplies and
accessories.

Printed colors do not match screen colors
Cause

Solution

Extremely light screen colors are not being printed.

The software program might interpret extremely light colors as
white. If so, avoid using extremely light colors.

Extremely dark screen colors print in black.

The software program might interpret extremely dark colors as
black. If so, avoid using extremely dark colors.

The printer might need calibration.

Calibrate the printer. See Calibrating the printer.

The colors on the computer screen differ from the printer
output.

On the printer driver Color tab, in the Color Options
section, select Manual.

For the HP Color LaserJet 3000 and 3800 Series printers only.

Click Settings.

In Manual Color Options, in the Color Options section,
select Default (sRGB) for each object.

Click OK to finish.
NOTE Several factors can influence your ability to
match printed colors to those on your screen: paper,
overhead lighting, software programs, operating
system palettes, monitors, and video cards and
drivers. See Color.

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Color-printing problems

161

Incorrect printer output
Printer output problems
Incorrect fonts print
Cause

Solution

The font has not been correctly selected in the software
program.

Reselect the font in the software program.

The font is not available to the printer. (HP Color LaserJet 3000
and 3800 series printers only.)

Download the font to the printer or use another font. (In
Windows, the driver does this automatically.)

The correct printer driver is not selected.

Select the correct printer driver.

The font might be correct, but the characters appear blurry
because the colors are not aligned correctly.

Perform a full printer calibration. See Calibrating the printer.

Cannot print all characters in a symbol set
Cause

Solution

The correct font is not selected.

Select the correct font.

The correct symbol set is not selected.

Select the correct symbol set.

The software program does not support the selected character
or symbol set.

Use a font that supports the character or symbol.

Text drifts between pages
Cause

Solution

The software program is not resetting the printer to the top of
the page.

See the software documentation or the PCL/PJL Technical
Reference Package for specific information.

Characters are erratic or missing, or the printout is interrupted

162

Cause

Solution

The interface cable is of poor quality.

Try using a different, higher quality, IEEE-compliant interface
cable.

The interface cable is loose.

Disconnect and reconnect the interface cable.

The interface cable is damaged or bad.

Try using a different interface cable.

The power cable is loose.

Disconnect and reconnect the power cable.

You are attempting to print a PCL job, but the printer is
configured for PS (HP Color LaserJet 3000 and 3800 Series
printers only).

From the printer control panel, select the correct printer
personality and then resend the print job.

You are attempting to print a PS job, but the printer is
configured for PCL (HP Color LaserJet 3000 and 3800 Series
printers only).

From the printer control panel, select the correct printer
personality and then resend the print job.

Chapter 8

Problem solving

ENWW

Partial printout
Cause

Solution

A memory-error message appears on the printer control panel.

Increase printer memory by deleting unneeded
downloaded fonts, style sheets, and macros from the
printer memory.
or

2.
The file that you are printing contains errors.

Add more memory to the printer.

Check the software program to verify that the file does not
contain errors.
1.

From within the same program, print another file that you
know is error-free.
or

Print the file from another program.

Smears, vertical lines, toner specks, or repetitive marks appear on printouts
Cause

Solution

The printer needs to be cleaned.

Clean the printer. See Cleaning the printer. If the problem
persists, see Print-quality troubleshooting.

Guidelines for printing with different fonts
NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.
●

The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode.

●

To conserve printer memory, download only those fonts that are needed.

●

If you require several downloaded fonts, consider installing additional printer memory.

Some software programs automatically download fonts at the beginning of each print job. It might be
possible to configure those programs to download only soft fonts that are not already resident in the
printer.

ENWW

Incorrect printer output

163

Macintosh problems
This section lists problems that can occur when using Mac OS V9.x or Mac OS X.

Solving problems with Mac OS V9.x
NOTE Mac OS V9.x is supported for the HP Color LaserJet 3000 and 3800 Series printers only.
NOTE Use the Desktop Printer Utility to set up for USB and IP printing. The printer will not
appear in the Chooser.
The printer name or IP address does not appear in the Desktop Printer Utility.
Cause

Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on,
and the Ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.

The wrong connection type might be selected.

Make sure that Printer (USB) or Printer (LPR) is selected in the
Desktop Printer Utility, depending on the type of connection.

The wrong printer name or IP address is being used.

To check the printer name or IP address, print a configuration page.
Verify that the printer name or IP address on the configuration page
matches the printer name or IP address in the Desktop Printer Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

The PostScript Printer Description (PPD) file is not listed in the Desktop Printer Utility.
Cause

Solution

The printer software might not have been installed or was installed
incorrectly.

Make sure that the PPD file for your printer model is in the following
hard-drive folder: System Folder/Extensions/Printer
Descriptions. If necessary, reinstall the software. See the getting
started guide for instructions.

The PPD file is corrupt.

Delete the PPD file from the following hard drive folder: System
Folder/Extensions/Printer Descriptions. Reinstall the
software. See the getting started guide for instructions.

A print job was not sent to the printer.
Cause

Solution

The print queue might be stopped.

Restart the print queue: Select the desktop printer icon, open the
Printing menu in the top menu bar, and then click Start Print Queue.

The wrong printer name or IP address is being used.

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on,
and the Ready light is on. If you are connecting through a USB or

164

Chapter 8

Problem solving

ENWW

A print job was not sent to the printer.
Cause

Solution
Ethernet hub, try connecting directly to the computer or use a different
port.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

You cannot use the computer while the printer is printing.
Cause

Solution

Background Printing has not been selected.

For LaserWriter 8.6 and later: Turn on background printing by
selecting Print Desktop on the File menu and then clicking
Background Printing in the pop-up menu.

An encapsulated PostScript (EPS) file prints with incorrect fonts.
Cause

Solution

This problem occurs with some programs.

●

Send the file in ASCII format instead of binary encoding.

●

Try downloading the fonts that are contained in the EPS file to
the printer before printing.

Your document is not printing with New York, Geneva, or Monaco fonts.
Cause

Solution

The printer might be substituting fonts.

Click Options in the Page Setup dialog box to clear substituted fonts.

You are unable to print from a third-party USB card.
Cause

Solution

This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.

When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the
driver is selected.
Cause

Solution

This problem is caused by either a software or hardware component.

Software troubleshooting

ENWW

●

Check that your Macintosh supports USB and has the
appropriate USB software from Apple.

●

Verify that your Macintosh operating system is Mac OS V9.1 or
later.

Macintosh problems

165

When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the
driver is selected.
Cause

Solution
NOTE The iMac and Blue G3 desktop Macintosh systems
meet all of the requirements to connect to a USB device.
Hardware troubleshooting
●

Check that the printer is turned on.

●

Verify that the USB cable is connected correctly.

●

Check that you are using the appropriate high-speed USB cable.

●

Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the chain
and connect the cable directly to the USB port on the host
computer.

●

Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE The iMac keyboard is a nonpowered USB hub.

Solving problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause

Solution

The printer software might not have been installed or was installed
incorrectly.

Make sure that the printer PPD file is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.

The PPD file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj,
where is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.

The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause

Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.

166

Chapter 8

Problem solving

ENWW

The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup
Utility.
Cause

Solution

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection.

The wrong printer name, IP address, or Rendezvous host name is
being used.

Print a configuration page. Verify that the printer name, IP address,
or Rendezvous host name on the configuration page matches the
printer name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause

Solution

The printer might not be ready.

The printer software might not have been installed or was installed
incorrectly.

The PPD file is corrupt.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

A print job was not sent to the printer that you wanted.
Cause

Solution

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start Jobs.

The wrong printer name, IP address, or Rendezvous host name is
being used.

An EPS file prints with incorrect fonts.
Cause

Solution

This problem occurs with some programs.

●

Try downloading the fonts that are contained in the EPS file to
the printer before printing.

●

Send the file in ASCII format instead of binary encoding.

ENWW

Macintosh problems

167

You are unable to print from a third-party USB card.
Cause

Solution

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause

Solution

This problem is caused by either a software or a hardware
component.

Software troubleshooting
●

Check that your Macintosh supports USB and has the
appropriate USB software from Apple.

●

Verify that your Macintosh operating system is Mac OS X V10.1
or later.

Hardware troubleshooting
●

Check that the printer is turned on.

●

Verify that the USB cable is connected correctly.

●

Check that you are using the appropriate high-speed USB cable.

●

Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.

●

168

Chapter 8

Problem solving

ENWW

Software program problems
Cannot change system selections
Cause

Solution

The printer control panel locks out system software changes.

Contact the network administrator.

The software program does not support system changes.

See the software program documentation.

The correct printer driver is not loaded.

Load the correct printer driver.

The correct program driver is not loaded.

Load the correct program driver.

Cannot select a font from the software
Cause

Solution

The font is not available to the software program.

See the software program documentation.

Cannot select colors
Cause

Solution

The software program does not support color.

See the software documentation.

Color mode is not selected in the software program or printer Select Color mode instead of Grayscale or Monochrome
driver.
mode.
The correct printer driver is not loaded.

Load the correct printer driver.

Printer driver does not recognize tray 3 or the 2-sided printing accessory

ENWW

Cause

Solution

The printer driver has not been configured to recognize tray 3
or the 2-sided printing accessory.

See the printer driver online Help for instructions to configure
the driver to recognize printer accessories.

The accessory might not be installed.

Verify that the accessory is installed correctly.

Software program problems

169

Print-quality troubleshooting
If you are experiencing problems with print quality, the following sections might help you identify the
cause of the problem.

Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
●

Use media that meets HP paper specifications. See Supported media sizes.

●

The surface of the media is too smooth. Use paper that meets HP paper specifications. See
Supported media sizes.

●

The moisture content is uneven, too high, or too low. Use media from a different source or from an
unopened ream.

●

Some areas of the media reject toner. Use media from a different source or from an unopened ream.

●

The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this
solves your problem, ask the supplier of your letterhead to use paper that meets the specifications
for this printer. See Supported media sizes.

●

The paper is excessively rough. Use a smoother, xerographic paper.

●

The driver setting is incorrect. To change the media type setting, see Type and Size.

●

The media that you are using is too heavy for the media type setting that you selected, and the toner
is not fusing to the media.

Overhead transparency defects
Overhead transparencies can display the same image-quality problems as other types of media and
also defects that are specific to printing on transparencies. Also, because transparencies are pliable in
the print path, the paper-handling components can mark their surface.
NOTE The HP Color LaserJet 3000 series printers do not support printing in color on
transparencies.
NOTE Allow transparencies to cool for at least 30 seconds before handling them.

170

●

In the printer driver Paper tab, select Transparency as the paper type. Also, make sure that the
tray is correctly configured for transparencies.

●

Make sure that the transparencies meet the specifications for this printer. See Supported media
sizes.

●

The transparencies are not designed for correct toner adhesion. Use only transparencies that are
designed for HP Color LaserJet printers.

●

Handle transparencies by the edges. Oil from fingers can cause spots and smudges.

●

Small, random, dark areas on the trailing edge of solid-fill pages might result when transparencies
stick together in the output bin. Try printing the job in smaller batches.

Chapter 8

Problem solving

ENWW

●

If printed colors look wrong when printed, select different colors in the software program or printer
driver.

●

If you are using a reflective overhead projector with the printed transparencies, use a standard
overhead projector instead.

Print-quality problems associated with the environment
If the printer is operating in excessively humid or dry conditions, verify that the printing environment is
within specifications. See the printer getting started guide for operating-environment specifications.

Print quality problems associated with jams
Make sure that all sheets are cleared from the paper path. See Jam recovery.
●

If the printer recently jammed, print two to three pages to clean the printer.

●

If the sheets do not pass through the fuser, which causes image defects on subsequent documents,
print two to three pages to clean the printer. However, if the problem persists, see Print-qualitytroubleshooting pages.

Print-quality problems associated with toner buildup inside the
printer
Over time, toner and other particles can collect inside the printer. This buildup can cause the following
print-quality problems:
NOTE To help reduce toner buildup, always configure the media type in the tray to match the
media type that you are using. Printing on media that is a different type than the configuration
setting can cause excess toner buildup.
●

Marks at even intervals on the printed side of the page

●

Toner that smears easily

●

Toner specs on the page

●

Vertical streaks or bands on the page

To correct these types of problems, clean the printer. See Cleaning the printer.

Print-quality-troubleshooting pages
Use the built-in print-quality-troubleshooting pages to help diagnose and solve print-quality problems.
1. Press Menu.

ENWW

2. Press

to highlight DIAGNOSTICS, and then press

3. Press

to highlight PQ TROUBLESHOOTING, and then press

.
to print the pages.

Print-quality troubleshooting

171

The printer returns to the Ready state after printing the print-quality-troubleshooting pages. If you see
print-quality defects on the print-quality-troubleshooting pages, calibrate the printer. See Calibrating the
printer. If defects continue to appear, go to the appropriate Web site for your printer:
●

www.hp.com/go/printquality/clj3000

●

www.hp.com/go/printquality/clj3800

Calibrating the printer
Calibration is a printer function that optimizes print quality. If you experience any print-quality problems,
calibrate the printer.
1. Press Menu.

172

2. Press

to highlight CONFIGURE DEVICE, and then press

3. Press

to highlight PRINT QUALITY, and then press

4. Press

to highlight FULL CALIBRATE NOW, and then press

Chapter 8

Problem solving

.
.

ENWW

Supplies and accessories

●

To order supplies in the U.S., go to www.hp.com/sbso/product/supplies.

●

To order supplies worldwide, go to www.hp.com/ghp/buyonline.html.

●

To order supplies in Canada, go to www.hp.ca/catalog/supplies.

●

To order supplies in Europe, go to www.hp.com/go/supplies.

●

To order supplies in Asia-Pacific, go to www.hp.com/paper/.

●

To order accessories, go to www.hp.com/go/accessories.

173

Parts and supplies
Spare parts and supplies for this printer will be available for at least five years after production has
stopped.
The table below lists available supplies and accessories for the HP Color LaserJet 3000, 3600, and
3800 Series printers.
Table A-1 Supplies, accessories, and part numbers
Part

Part number

Type/size

Memory upgrades (DIMMs)

Q7721A

Synchronous 128 MB DDR SDRAM DIMM

Q7722A

Synchronous 256 MB DDR SDRAM DIMM

Q7723A

Synchronous 512 MB DDR SDRAM DIMM

Accessories

Q5958A

Optional 500-sheet paper feeder (tray 3)

Internal (EIO) connectivity for the
HP Color LaserJet 3000 and 3800 Series
printers

J6073A/G

HP Jetdirect high-performance hard disk (20 GB)

J7934A

HP Jetdirect 620n print server (10/100base-TX Ethernet)

J7960A

HP Jetdirect 625n print server (10/100/1000T Ethernet)

J3258C

HP Jetdirect 170x print server (Ethernet)

J6035D

HP Jetdirect 175x print server (fast Ethernet, 10/100baseTX, USB 1.1)

J6072A

HP bt1300 Bluetooth1 wireless printer adapter (USB 1.1 or
parallel port interfaces)

J7942A

HP Jetdirect en3700 print server (fast Ethernet, full feature
set, 10/100base-TX, USB 2.0)

J7951A

HP Jetdirect ew2400 wired/wireless print server (fast
Ethernet, value feature set, USB 2.0)

Q7560A

Black print cartridge

Q7561A

Cyan print cartridge

Q7562A

Yellow print cartridge

Q7563A

Magenta print cartridge

Q6470A

Black print cartridge

Q6471A

Cyan print cartridge

Q6472A

Yellow print cartridge

Q6473A

Magenta print cartridge

Q6470A

Black print cartridge

Q7581A

Cyan print cartridge

Q7582A

Yellow print cartridge

Q7583A

Magenta print cartridge

C6518A

USB 2.0 printer cable (2-meter [6.5-foot] standard)

External (EX) connectivity

Printer supplies for the HP Color
LaserJet 3000 Series printer

Printer supplies for the HP Color
LaserJet 3600 Series printer

Printer supplies for the HP Color
LaserJet 3800 Series printer

Cables

174

Appendix A

Supplies and accessories

ENWW

Table A-1 Supplies, accessories, and part numbers (continued)
Part

Part number

Type/size

Media

C2934A

50 sheets
HP Color LaserJet Transparencies (letter)

C2936A

50 sheets
HP Color LaserJet Transparencies (A4)

Q2419A

HP LaserJet High Gloss paper (letter)

C4179A

200 sheets
HP LaserJet Soft Gloss paper (letter)

C4179B

200 sheets
HP LaserJet Soft Gloss paper (A4)

Reference materials

Q1298A

HP LaserJet Tough paper (letter)

Q1298B

HP LaserJet Tough paper (A4)

HPU1132

HP Premium Choice LaserJet paper (letter)

CHP410

HP Premium Choice LaserJet paper (A4)

HPJ1124

HP LaserJet paper (letter)

CHP310

HP LaserJet paper (A4)

5851-1468

HP LaserJet Printer Family Print Media Specification Guide

5021-0337

PCL/PJL Technical Reference Package
For downloadable versions, go to www.hp.com/support/
clj3000, www.hp.com/support/clj3600 or www.hp.com/
support/clj3800. When connected, select Manuals.

ENWW

Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

Parts and supplies

175

Ordering by using the embedded Web server
NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only.
Use the following steps to order printing supplies directly through the embedded Web server (see Using
the embedded Web server).
1. In the Web browser on the computer, type the IP address for the printer. The printer status window
appears. Or, go to the URL provided in the alert e-mail.
2. If asked to provide a password, type the password.
3. On the left side of the Device Configuration window, click Order Supplies. This provides the URL
where you can purchase supplies and view supplies information, including part numbers and printer
information.
4. Select the part numbers you want to order and follow the onscreen instructions.

176

Appendix A

Supplies and accessories

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Service and support

177

Hewlett-Packard limited warranty statement
HP PRODUCT

DURATION OF LIMITED WARRANTY

HP Color LaserJet 3000, 3000n, 3000dn, 3000dtn, 3600, 3600n,
3600dn, 3800, 3800n, 3800dn, and 3800dtn printers

One-year limited warranty

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials
and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
Replacement products may be either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase,
for the period specified above, due to defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will replace software which does not execute
its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b)
software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation
outside of the published environmental specifications for the product, or (e) improper site preparation or
maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or
provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might
not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from
country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/
region or locality where HP has a support presence for this product and where HP has marketed this product. The
level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function
of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory
reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

178

Appendix B

Service and support

ENWW

Print cartridge, transfer unit, and fuser limited warranty
statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

ENWW

Print cartridge, transfer unit, and fuser limited warranty statement

179

HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.

On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service agreements
with a selection of response times.

Next-day on-site service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on most onsite agreements (for additional charges).

Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products. This
agreement is designated for sites using 25 or more workstation products, including printers, plotters,
computers, and disk drives.

Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal
components. The hardware maintenance covers a 1 to 3 year period from date of the HP product
purchase. The customer must purchase HP SupportPack within the stated factory warranty. For more
information, contact the HP Customer Care Service and Support group.

180

Appendix B

Service and support

ENWW

Repacking the printer
If your printer needs to be moved or shipped to another location, perform the following procedure to
repack the printer.
CAUTION Shipping damage as a result of inadequate packing is the customer's responsibility.
The printer must remain upright during shipment.
To repack the printer
CAUTION It is extremely important to remove the print cartridges before shipping the printer.
Print cartridges left in the printer during shipping will leak and entirely cover the printer engine
and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller, and store the print cartridge
in its original packing material or so that it is not exposed to light.
1. Remove all four print cartridges and ship separately.
2. Remove optional tray 3 and ship the tray separately.
3. Use the original shipping container and packing material, if possible. If you have already disposed
of the printer packing material, contact a local mailing service for information about repacking the
printer. HP recommends insuring the equipment for shipment.

ENWW

Repacking the printer

181

182

Appendix B

Service and support

ENWW

Printer specifications

The printer specifications provide information about the size and weight, amount of power needed and
used, and noise output of the printer. The specifications also describe how the different operating modes
affect power consumption, heat output, and noise output.

Physical specifications
Table C-1 Physical dimensions for the HP Color LaserJet 3000, 3600, and 3800 Series printers

ENWW

Product

Height

Depth

Width

Weight1

Base model

400 mm (15.7 in)

450 mm (17.7 in)

400 mm (15.7 in)

20.3 kg
(44.8 lbs)

Base model plus duplexer

423 mm (16.7 in)

450 mm (17.7 in)

400 mm (15.7 in)

21.5 kg
(47.4 lbs)

Base model plus optional tray 3

540 mm (21.3 in)

450 mm (17.7 in)

400 mm (15.7 in)

25.4 kg (56 lbs)

Base model plus duplexer and optional
tray 3

563 mm (22.2 in)

450 mm (17.7 in)

400 mm (15.7 in)

26.6 kg
(58.6 lbs)

Printer weight does not include print cartridges.

Physical specifications

183

Electrical specifications
WARNING! Power requirements are based on the country/region where the printer is sold. Do
not convert operating voltages. This may damage the printer and void the product warranty.
Table C-2 Electrical specifications for the HP Color LaserJet 3000 Series printers
Item

110-volt models

220-volt models

Power requirements

100 to 127 V (+/-10%)

220 to 240 V (+/-10%)

50 to 60 Hz (+/-2 Hz)

6.5 A

3.5 A

Minimum recommended circuit capacity

Table C-3 Electrical specifications for the HP Color LaserJet 3600 Series printer
Item

110-volt models

220-volt models

Power requirements

100 to 127 V (+/-10%)

220 to 240 V (+/-10%)

50 to 60 Hz (+/-2 Hz)

6.5 A

3.5 A

Minimum recommended circuit capacity

Table C-4 Electrical specifications for the HP Color LaserJet 3800 Series printer
Item

110-volt models

220-volt models

Power requirements

100 to 127 V (+/-10%)

220 to 240 V (+/-10%)

50 to 60 Hz (+/-2 Hz)

6.5 A

3.5 A

Minimum recommended circuit capacity

184

Appendix C

Printer specifications

ENWW

Power-consumption specifications
Table C-5 Power consumption (average, in watts)1

3
4
5

Product Model

Printing2

Ready3

Sleep4

Off

Heat outputReady (BTU/
hour)5

HP Color LaserJet 3000

409

0.5

100

HP Color LaserJet 3000n

409

0.5

100

HP Color LaserJet 3000dn

409

0.5

100

HP Color LaserJet
3000dtn

409

0.5

100

HP Color LaserJet 3600

337

0.5

171

HP Color LaserJet 3600n

337

0.5

171

HP Color LaserJet 3600dn

337

0.5

171

HP Color LaserJet 3800

437

0.5

162

HP Color LaserJet 3800n

437

0.5

162

HP Color LaserJet 3800dn

437

0.5

162

HP Color LaserJet
3800dtn

407

0.7

162

The power consumption reflects the highest values measured for color and monochrome printing when using standard
voltages.
HP Color LaserJet 3000: The printing speed is 15 ppm for letter-size media and 29 ppm for A4-size media. HP Color LaserJet
3600: The printing speed is 17 ppm for letter-size media and 17 ppm for A4-size media. HP Color LaserJet 3800: The printing
speed is 20 ppm for letter-size media and 21 ppm for A4-size media.
The default activation time from ready mode to sleep mode is 30 minutes.
The recovery time from sleep mode to the start of printing is 6 seconds.
Maximum heat dissipation for all models in ready mode is 171 BTU per hour.

NOTE These values are subject to change.

ENWW

Power-consumption specifications

185

Acoustic specifications
Table C-6 Acoustic emissions for the HP Color LaserJet 3000 Series printers1

1
2

Sound power level

Declared per ISO 9296

Printing (15 ppm)2

LWAd = 6.9 Bels (A) [69 dB (A)]

Ready

LWAd = 5.3 Bels (A) [53 dB (A)]

Sound pressure level: bystander position

Declared per ISO 9296

Printing (15 ppm)2

LpAm = 55 dB (A)

Ready

LpAm = 39 dB (A)

The HP Color LaserJet 3000dn was tested in simplex mode with A4-size media.
The color printing speed is 15 ppm for letter-size media and A4-size media. The monochrome printing speed is 30 ppm for
letter-size media and 29 ppm for A4-size media.

Table C-7 Acoustic emissions for the HP Color LaserJet 3600 Series printer1

1
2

Sound power level

Declared per ISO 9296

Printing (17 ppm)2

LWAd = 6.4 Bels (A) [64 dB (A)]

Sound pressure level: bystander position

Declared per ISO 9296

Printing (17 ppm)2

LpAm = 49 dB (A)

The HP Color LaserJet 3600 printer was tested in simplex monochrome mode with A4-size media.
The printing speed is 17 ppm for letter-size media and 17 ppm for A4-size media.

Table C-8 Acoustic emissions for theHP Color LaserJet 3800 Series printers1

1
2

Sound power level

Declared per ISO 9296

Printing (20 ppm)2

LWAd = 6.4 Bels (A) [64 dB (A)]

Ready

LWAd = 5.4 Bels (A) [54 dB (A)]

Sound pressure level: bystander position

Declared per ISO 9296

Printing (20 ppm)2

LpAm = 50 dB (A)

Ready

LpAm = 40 dB (A)

The HP Color LaserJet 3800n was tested in simplex mode with A4-size media.
The printing speed is 20 ppm for letter-size media and 21 ppm for A4-size media.

NOTE These values are subject to change.

186

Appendix C

Printer specifications

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Operating-environment specifications
Table C-9 Operating environment specifications
Environment

Recommended

Allowed

Temperature

17 to 25° C (62.6 to 77° F)

10 to 27° C (50 to 81° F)

Humidity

20 to 60% relative humidity (RH)

10 to 70% RH

Altitude

Not applicable

0 to 2600 m (0 to 8530 ft)

NOTE These values are subject to change.

ENWW

Operating-environment specifications

187

188

Appendix C

Printer specifications

ENWW

Regulatory information

This section contains the following regulatory information:

ENWW

●

FCC regulations

●

Environmental product stewardship program

●

Declaration of conformity (HP Color LaserJet 3000 series)

●

Declaration of conformity (HP Color LaserJet 3600 series and HP Color LaserJet 3800 series)

●

Safety statements

189

FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy. If this equipment is not installed and used in accordance with the instructions, it may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
●

Reorient or relocate the receiving antenna.

●

Increase separation between equipment and receiver.

●

Connect equipment to an outlet on a circuit different from that to which the receiver is located.

●

Consult your dealer or an experienced radio/TV technician.
NOTE Any changes or modifications to the printer that are not expressly approved by HP could
void the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC
rules.

190

Appendix D

Regulatory information

ENWW

Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production
This product generates no appreciable ozone gas (O3).

Power consumption
Power usage drops significantly while in Sleep mode, which saves natural resources and saves money
without affecting the high performance of this product. This product qualifies for ENERGY STAR®
(Version 3.0), which is a voluntary program to encourage the development of energy-efficient office
products.

ENERGY STAR® and the ENERGY STAR mark are U.S. registered marks. As an ENERGY STAR
partner, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines
for energy efficiency. For more information, see www.energystar.gov/.

Toner consumption
Economode uses significantly less toner, which might extend the life of the print cartridge.

Paper use
This product’s optional automatic duplex feature and N-up printing (multiple pages printed on one page)
capability can reduce paper usage and the resulting demands on natural resources.

Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.

HP LaserJet printing supplies
It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet
Partners. HP is committed to providing inventive, high-quality products and services that are
environmentally sound, from product design and manufacturing to distribution, operation and recycling
processes. We ensure your returned HP LaserJet print cartridges are recycled properly, processing
them to recover valuable plastics and metals for new products and diverting millions of tons of waste
from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to
you. Your empty HP LaserJet print cartridges are recycled responsibly when you participate in the
HP Planet Partners program. Thank you for being environmentally responsible!

ENWW

Environmental product stewardship program

191

In many countries/regions, this product’s printing supplies (for example, print cartridges) can be returned
to HP through the HP Printing Supplies Returns and Recycling Program. An easy-to-use and free take
back program is available in more than 35 countries/regions. Multilingual program information and
instructions are included in every new HP LaserJet print cartridge and supplies package.

HP printing supplies returns and recycling program information
Since 1992, HP has offered HP LaserJet supplies return and recycling free of charge. In 2004, HP Planet
Partners for LaserJet Supplies was available in 85% of the world market where HP LaserJet supplies
are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most
HP LaserJet print cartridge boxes. Labels and bulk boxes are also available through the Web site:
www.hp.com/recycle.
Use the label to return empty, original HP LaserJet print cartridges only. Please do not use this label for
non-HP cartridges, refilled or remanufactured cartridges, or warranty returns. Printing supplies or other
objects inadvertently sent to the HP Planet Partners program cannot be returned.
More than 10 million HP LaserJet print cartridges were recycled globally in 2004 through the HP Planet
Partners supplies recycling program. This record number represents 26 million pounds of print cartridge
materials diverted from landfills. Worldwide, in 2004, HP recycled an average of 59% of the print
cartridge by weight consisting primarily of plastic and metals. Plastics and metals are used to make new
products such as HP products, plastic trays, and spools. The remaining materials are disposed of in an
environmentally responsible manner.
●

U.S. returns. For a more environmentally responsible return of used cartridges and supplies, HP
encourages the use of bulk returns. Simply bundle two or more cartridges together and use the
single, pre-paid, pre-addressed UPS label that is supplied in the package. For more information in
the U.S., call 1-800-340-2445 or visit the HP Web site at www.hp.com/recycle.

●

Non-U.S. returns. Non-U.S. customers should visit the www.hp.com/recycle Web site for further
information regarding availability of the HP Supplies Returns and Recycling Program.

Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Specification Guide. This product is suitable for the use of
recycled paper according to EN12281:2002.

Material restrictions
This HP product does not contain added mercury.
This HP product contains a battery that might require special handling at end-of-life. The batteries
contained in or supplied by Hewlett-Packard for this product include the following:

192

HP Color LaserJet 3000 and 3800 Series printers

HP Color LaserJet 3600 Series printer

Type: carbon monofluoride lithium battery BR1632

Type: carbon monofluoride lithium battery BR2032

Weight: (1.5 g)

Weight: (2.0 g)

Location: On formatter board

Location: On I-controller board

User-removable: No

Appendix D

Regulatory information

ENWW

For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the
Electronics Industries Alliance: www.eiae.org.

Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop where
you purchased the product.

Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/
community/environment/productinfo/safety.

Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP supplied internal
components. The hardware maintenance covers a three-year period from date of the HP product
purchase. The customer must purchase HP SupportPack within the stated factory warranty. For more
information, contact the HP Customer Care Service and HP Customer Support group. See HewlettPackard limited warranty statement.

For more information
To obtain information about these environmental topics:
●

Product environmental profile sheet for this and many related HP products

●

HP’s commitment to the environment

●

HP’s environmental management system

●

HP’s end-of-life product return and recycling program

●

Material Safety Data Sheets

Visit www.hp.com/go/environment or www.hp.com/hpinfo/community/environment/productinfo/safety.

ENWW

Environmental product stewardship program

193

Declaration of conformity (HP Color LaserJet 3000 series)
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Manufacturer's Address:

Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA

declares, that the product
Product Name:

HP Color LaserJet 3000 series

Regulatory Model:3)

BOISB-0504-01
Including
Q5985A – Optional 500 Sheet Input Tray
ALL
Q7560A, Q7561A, Q7562A, Q7563A

Product Options:
Print Cartridges:
conforms to the following Product Specifications:
SAFETY:

IEC 60950-1:2001 / EN60950-1: 2001 +A11
IEC 60825-1:1993 +A1+A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product) GB4943-2001

EMC:

CISPR22:1993 +A1 +A2 / EN55022:1994 +A1 +A2 - Class B1)
EN 61000-3-2:2000
EN 61000-3-3:1995 +A1
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 4 GB9254-1998, GB17625.1-2003

Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries
the CE-Marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, these products are assigned a Regulatory model number. This number should not be confused with the product
name or the product number(s).
Boise, Idaho 83713, USA
16 May, 2005
For Regulatory Topics Only:
Australia Contact

Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street,, Blackburn, Victoria 3130,
Australia

European Contact

Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards
Europe, Herrenberger Strasse 140, Böblingen, D-71034, Germany, (FAX+49-7031-14-3143)

USA Contact

Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, USA,
(Phone: 208-396-6000)

194

Appendix D

Regulatory information

ENWW

Declaration of conformity (HP Color LaserJet 3600 series
and HP Color LaserJet 3800 series)
Declaration of Conformity
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Manufacturer's Address:

Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA

declares, that the product
Product Names:4)

HP Color LaserJet 3600 series / HP Color LaserJet 3800 series

Regulatory Model:3)

BOISB-0504-00
Including
Q5985A – Optional 500 Sheet Input Tray
ALL
Q6470A, Q6471A, Q6472A, Q6473A, Q7581A, Q7582A, Q7583A

Product Options:
Print Cartridges:
conforms to the following Product Specifications:
SAFETY:

IEC 60950-1:2001 / EN60950-1: 2001 +A11
IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001

EMC:

Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries
the CE-Marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
3) For regulatory purposes, these products are assigned a Regulatory model number. This number should not be confused with the product
name or the product number(s).
4) CLJ3600 series and CLJ3800 series are similar in design, but use various interface boards.
Boise, Idaho 83713, USA
16 May, 2005
For Regulatory Topics Only:
Australia Contact

Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street,, Blackburn, Victoria 3130,
Australia

European Contact

Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard Gmbh, Department HQ-TRE / Standards
Europe, Herrenberger Strasse 140, Böblingen, D-71034, Germany, (FAX +49-7031-14-3143)

USA Contact

Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, USA,
(Phone: 208-396-6000)

ENWW

Declaration of conformity (HP Color LaserJet 3600 series and HP Color LaserJet 3800
series)

195

Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product
under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the
printer is completely confined within protective housings and external covers, the laser beam cannot
escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those
specified in this user guide may result in exposure to hazardous radiation.

Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »

EMI statement (Korea)

VCCI statement (Japan)

Power cord statement (Japan)

Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP Color LaserJet 3000, 3000n, 3000dn, 3000dtn, 3600, 3600n, 3600dn, 3800, 3800n,
3800dn, 3800dtn, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.

196

Appendix D

Regulatory information

ENWW

Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen
ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994)
mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren
utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP Color LaserJet 3000, 3000n, 3000dn, 3000dtn, 3600, 3600n, 3600dn, 3800, 3800n,
3800dn, 3800dtn -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen
saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi
huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai
muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka
voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen
ollessa toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för
osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin
säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.

ENWW

Safety statements

197

198

Appendix D

Regulatory information

ENWW

Working with memory

Printer memory
NOTE The information in this appendix pertains to the HP Color LaserJet 3000 and 3800 Series
printers only.
The HP Color LaserJet 3000 and 3800 Series printers have one dual inline memory module (DIMM)
slot. Use the DIMM slot to upgrade the printer with the following items:
●

More printer memory — DIMMs are available in 128, 256, and 512 MB

●

Other DIMM-based printer languages and printer options
NOTE Single in-line memory modules (SIMMs) used on previous HP LaserJet printers are not
compatible with the printer.
NOTE To order DIMMs, see Supplies and accessories.

You might want to add more memory to the printer if you often print complex graphics or PostScript
documents, or if you use many downloaded fonts. Additional memory also allows the printer to print
multiple collated copies at the maximum speed.
Before ordering additional memory, see how much memory is currently installed by printing a
configuration page. See Using printer information pages.

ENWW

Printer memory

199

Installing memory DIMMs
You can install more memory for the printer, and you can also install a font DIMM to allow the printer to
print characters for languages such as Chinese or the Cyrillic alphabet.
CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an
antistatic wrist strap, or frequently touch the surface of the DIMM antistatic package and then
touch bare metal on the printer.

To install memory and font DIMMs
1. Turn the printer off, and then disconnect all power and interface cables.

2. On the right side of the printer, gently pull the black tabs together, and then pull the formatter
assembly from the printer.

200

Appendix E

Working with memory

ENWW

3. Place the formatter board on a clean, flat, grounded surface.
To replace a DIMM that is currently installed, spread the latches apart on each side of the DIMM
slot, lift the DIMM up at an angle, and pull it out.

4. Remove the new DIMM from the antistatic package, and then locate the alignment notch on the
bottom edge of the DIMM.

5. Holding the DIMM by the edges, align the notch on the DIMM with the bar in the DIMM slot at an
angle and firmly press the DIMM into the slot until it is fully seated. When installed correctly, the
metal contacts are not visible.

ENWW

Installing memory DIMMs

201

6. Push down on the DIMM until both latches engage the DIMM.

NOTE If you have difficulty inserting the DIMM, make sure that the notch on the bottom of
the DIMM is aligned with the bar in the slot. If the DIMM still does not go in, make sure that
you are using the correct DIMM type.
7. Align the edge of the formatter board in the tracks at the top and bottom of the slot, and then slide
the board back into the printer. Push the formatter firmly until you hear the formatter latches click
into place.

8. Reconnect the power cable and USB or network cable, and then turn on the printer.
9. After installing a memory DIMM, see Enabling memory.

Enabling memory
If you installed a memory DIMM, set the printer driver to recognize the newly added memory.

To enable memory for Windows
1. On the Start menu, point to Settings, and click Printers or Printers and Faxes.
2. Select this printer and select Properties.
3. On the Configure tab, click More.
4. In the Total Memory field, type or select the total amount of memory that is now installed.

202

Appendix E

Working with memory

ENWW

5. Click OK.
6. Go to Checking DIMM installation.

Checking DIMM installation
Check that the DIMMs are installed correctly and working.

To check DIMM installation
1. Turn the printer on. Check that the printer is in the Ready state after the it has gone through the
startup sequence. If an error message appears, a DIMM may have been incorrectly installed.
2. Print a configuration page. See Using printer information pages.
3. Check the Installed Personalities and Options section on the configuration page and compare it with
the configuration page printed before the DIMM installation.
4. The DIMM may not be installed correctly. Repeat the installation procedure.
-orThe DIMM may be defective. Try a new DIMM.

ENWW

Installing memory DIMMs

203

204

Appendix E

Working with memory

ENWW

Glossary

bidirectional communication
bin

Two-way data transmission.

A receptacle for holding printed pages.

BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that a computer uses to find its IP address.
calibration

The process in which the printer makes internal adjustments to produce the best print quality.

chooser A Macintosh accessory that you use to select a device.
control panel The area on the printer that contains buttons and a display screen. Use the control panel to set
printer settings and to get information about the printer status.
default The normal or standard setting for hardware or software.
DHCP Abbreviation for “dynamic host configuration protocol.” Individual computers or peripherals that are
connected to a network use DHCP to find their own configuration information, including the IP address.
DIMM Abbreviation for “dual inline memory module.” A small circuit board that holds memory chips.
duplex

A feature that accommodates printing on both sides of a sheet of paper. Also called “2-sided printing.”

EIO Abbreviation for “enhanced input/output.” A hardware interface that is used to add a print server, network
adaptor, hard disk, or other plug-in item for HP printers.
Emulated PostScript Software that emulates Adobe PostScript, a programming language that describes the
appearance of the printed page. This printer language appears as “PS” in many menus.
EPS Abbreviation for “encapsulated PostScript,” a type of graphics file.
firmware Programming instructions that are stored in a read-only memory unit inside the printer.
font A complete set of letters, numerals, and symbols in a typeface.
fuser The assembly that uses heat to fuse the toner onto the print media.
grayscale Various shades of gray.
halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous-tone image such as
a photograph.
HP Easy Printer Care Software Software that provides the ability to track and maintain printers from your
computer desktop.
HP Jetdirect An HP product for network printing.
HP Web Jetadmin An HP-trademarked Web-based printer control software that you can use on a computer to
manage any peripheral that is connected to an HP Jetdirect print server.

ENWW

Glossary

205

I/O

Abbreviation for “input/output,” refers to computer-port settings.

IP address The unique number assigned to a computer device that is connected to a network.
IPX/SPX Abbreviation for “internetwork packet exchange/sequenced packet exchange.”
macro A single keystroke or command that results in a series of actions or instructions.
media The paper, labels, transparencies, or other material on which the printer prints the image.
memory tag A memory partition that has a specific address.
monochrome

Black and white. Devoid of color.

network A system of computers interconnected by telephone wires or other means in order to share information.
network administrator

A person who manages a network.

page buffer Temporary printer memory used to hold page data while the printer creates an image of the page.
PCL Abbreviation for “Printer Control Language.”
peripheral
computer.

An auxiliary device, such as a printer, modem, or storage system, that works in conjunction with a

personality

Distinctive features or characteristics of a printer or printer language.

pixel Abbreviation for “picture element,” the smallest unit of area in an image displayed on a screen.
PJL Abbreviation for “printer job language.”
PostScript

A trademarked page-description language.

PPD Abbreviation for “PostScript printer description.”
printer driver A software program that a computer uses to gain access to printer features.
RAM Abbreviation for “random access memory,” a type of computer memory that stores data that can change.
raster image
render

An image composed of dots.

The process of producing text or graphics.

ROM Abbreviation for “read-only memory,” a type of computer memory that stores data that should not change.
supplies Materials that the printer uses and that must be replaced. Supply items for this printer are the four print
cartridges.
TCP/IP

An internet protocol that has become the global standard for communications.

toner The fine black or colored powder that forms the image on the printed media.
transfer unit The black plastic belt that transports media inside the printer and transfers toner from the print
cartridges onto the media.
tray

The receptacle that holds blank paper.

206

Glossary

ENWW

Index

Symbols/Numerics
2-sided printing
binding options 80
control panel settings 80
A
A4
sizes supported 15
A5
sizes supported 15
accessibility features 6
accessories
ordering 173
address, printer
Macintosh, troubleshooting
164, 166
auto continue 38
automatic media sensing 67
B
B5
sizes supported 15
background printing,
troubleshooting 165
bin
locating 7
both sides, printing on 15, 36
brightness, control panel display
37
buttons, control panel 18
C
cancelling a print request 82
cardstock
printing on 77
sizes supported 14
cartridges
features 6
status messages 19
warranty 179

ENWW

cleaning the printer 115
clearable warnings 38
color
adjusting 102
halftone options 102
HP ImageREt 2400 100
HP ImageREt 3600 100
managing 102
matching 105
print in grayscale 102
printed vs. monitor 105
sRGB 100
using 100
Color tab settings 72, 75
colored paper, printing on 76
configuration page
printing 88
configurations 3
configuring
e-mail alerts 90
control panel
buttons 18
display 19
display brightness 37
language, setting default 40
lights 18
locating 7
menus 21
overview 17
settings 34
shared environments 41
controlling print jobs 50
cover pages 71, 74
covers 74
custom
sizes supported 15
custom paper sizes
driver settings 70

D
Desktop Printer Utility,
troubleshooting 164
diagnostics menu 33
DIMMs
installing 200
display, control panel
brightness, setting 37
language, setting default 40
messages 19
documentation 2
doors, locating 7
double-sided printing 15, 36, 79
downloading software 9
drivers
accessing 11
Macintosh, troubleshooting
166
presets 74
quick sets 69
Duplex Blank Pages feature 36
duplex printing 79
duplexing 15
E
e-mail alerts
configuring 90
EIO (Enhanced Input/Output)
configuring 48
EIO slot 8
embedded Web server
checking toner level 109
ordering supplies 176
using 91
using to configure alerts 90
Energy Star compliance 6
enlarging documents 70
envelope
sizes supported 15
envelopes

Index

207

loading in tray 1 59
printing on 77
types supported 14
EPS files, troubleshooting 165,
167
error messages, control panel 19
errors, auto-continuable 38
executive
sizes supported 15
extended warranty 180
F
FCC regulations 190
features 3, 5
file directory page
printing 89
first page
blank 71
use different paper 71, 74
font list
printing 89
fonts
EPS files, troubleshooting
165, 167
Macintosh, troubleshooting
165
fonts included 5
front door, locating 7
fuser warranty 179
G
glossy paper
printing on 76
types supported 14
grayscale printing 102
guides, printer information 2
H
heavy paper
printing on 77
types supported 14
HP Easy Printer Care Software
using 94
HP Easy Printer Care software
12
HP fraud hotline 110
HP Jetdirect print server 5
HP Jetdirect print servers 48
HP JetReady 9
HP LaserJet Tough paper 78
HP Printer Utility, Macintosh 13

208

Index

HP SupportPack 180
HP Web Jetadmin
checking toner level 109
using to configure e-mail alerts
90
HP-UX software 12
I
I/O menu 31
information menu 23
input trays
configuring 24, 54
IP address
Macintosh, troubleshooting
164, 166
J
jam recovery 39
jams
common causes 138
configuring e-mail alerts 90
locations 136
recovery 136
Japanese VCCI statement 196
Jetadmin, HP Web 12
Jetdirect print server 5
K
Korean EMI statement 196
L
labels
printing on 77
types supported 14
language, setting default 40
legal
sizes supported 15
letter
sizes supported 15
letterhead 78
lights, control panel 18, 19
Linux drivers 10
M
Macintosh
background printing 165
drivers, accessing 11
drivers, troubleshooting 166
fonts, troubleshooting 165
problems, troubleshooting
164

USB card, troubleshooting
165, 168
Macintosh, versions supported 9
maintenance agreements 180
manual 2-sided printing 80
manual feed 35
manuals 2
media
automatic sensing 67
colored paper 76
configuring trays 34
custom sizes, setting 70
document size, selecting 70
envelopes 77
first page 71, 74
glossy paper 76
heavy paper 77
HP LaserJet Tough paper 78
labels 77
letterhead 78
manual feed 35
pages per sheet 71, 75
preprinted forms 78
recycled paper 78
selecting 52
sizes supported 15
transparencies 76
two-sided printing 15
types supported 14
memory
adding 85, 199
enabling 202
installing 200
menu map
printing 88
menus
diagnostics 33
I/O 31
information 23
paper handling 24
print quality 27
printing 25
resets 31
system setup 28
messages, control panel 19
multiple pages per sheet 71, 75
N
n-up printing 71, 75
networks

ENWW

configuring 45
control panel use in 41
default gateway 46
disabling AppleTalk 47
disabling DLC/LLC 47
disabling IPX/SPX 47
disabling protocols 47
HP Jetdirect print servers 5
IP address 45
ports, locating 8
software 11
subnet mask 45
O
on-site service agreements 180
on/off switch 8
operating systems supported 9
OS/2 drivers 10
output bin extender 57
output bins
locating 7
P
pages per sheet 71, 75
paper
colored 76
configuring trays 34
custom sizes, setting 70
document size, selecting 70
first page 71, 74
glossy 76
heavy 77
HP LaserJet Tough 78
loading in tray 1 56
manual feed 35
pages per sheet 71, 75
recycled 78
selecting 52
sizes supported 15
two-sided printing 15
types supported 14
paper handling menu 24
paper path test page 154
pausing a print request 82
PCL drivers 9
PDL driver 9
Personality feature 37
ports
locating 8
supported 5

ENWW

troubleshooting Macintosh
165, 168
PostScript Printer Description
(PPD) files
troubleshooting 164
power saving. See Sleep Mode
feature
power switch 8
PPDs
troubleshooting 164
PPDs, Macintosh 13
preprinted forms 78
presets 74
print cartridge
authentication 110
checking the toner level 108
genuine HP 110
managing 108
non-HP 110
replacing 111
storing 109
print cartridges
features 6
status messages 19
warranty 179
Print Document On 70
print quality menu 27
printer driver
Services tab 73
printer drivers 9
printer information pages 88, 171
printing menu 25
printing system software 9
processor speed 5
product stewardship program
191
PS Defer Media feature 35
PS Emulation drivers 9
Q
quick sets 69
R
recycled paper 78
recycling
printer supplies 191
reducing documents 70
registration page 154
regulations
FCC 190

repacking the printer 181
Replace Supplies setting 39
resets menu 31
resizing documents 70
S
safety statements
laser safety 196
laser safety for Finland 196
scaling documents 70
service agreements 180
Services tab 73
settings
driver presets 74
quick sets 69
shared environments 41
shipping the printer 181
Size/Type Prompt feature 35
Sleep Delay feature 36
Sleep Mode feature 36
software
applications 13
drivers 9
embedded Web server 12
HP Easy Printer Care 12
HP Web Jetadmin 12
included 5
network 11
Web sites 9
Solaris software 12
special situations
custom-sized media 82
different first page 82
specifications
features 5
media sizes supported 15
paper types 52
paper types supported 14
statement
sizes supported 15
status, supplies
control panel messages 19
printer features 6
settings 39
stopping a print request 82
subnet mask 45
supplies
ordering 173
replacement intervals 108
supplies low

Index

209

configuring e-mail alerts 90
supplies out
configuring alerts 90
supplies status
control panel messages 19
printer features 6
settings 39
supplies status page
printing 88
SupportPack, HP 180
system setup menu 28
T
toner cartridge. See print cartridge
toner cartridges. See print
cartridges
top cover, locating 7
tough paper 78
transfer unit warrany 179
transparencies
printing on 76
sizes supported 14
Tray Behavior menu 34
trays
configuring 34
locating 7
paper sizes supported 15
paper types supported 14
troubleshooting
checklist 118
EPS files 165, 167
incorrect printer output 162
information pages 154
jams 136
Macintosh problems 164
overhead transparencies 170
print quality 170
two-sided printing 15, 36, 79

Use Requested Tray feature 34
W
warranty
extended 180
print cartridge 179
product 178
transfer unit and fuser 179
watermarks
cover page 74
Web sites
documentation 2
printer features 5
software, downloading 9
Windows
drivers, accessing 11
Windows, versions supported 9
wrong printer, sending to 164

U
UNIX model scripts 10
usage page
printing 88
USB port
locating 8
supported 5
troubleshooting Macintosh
165, 168
Use Another Tray feature 35
Use Different Paper/Covers 71

210

Index

ENWW

*Q5982-90907*
*Q5982-90907*
Q5982-90907

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