Hp Compaq 4000 Pro Small Form Factor Pc Service And Maintain Tiguan SFF IPSM

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HP Compaq 4000 Pro, SFF Chassis 640048-001 page 1

Illustrated Parts & Service Map

HP Compaq 4000 Pro

Small Form Factor Business PC

© 2011 Hewlett-Packard Development Company, L.P. The information contained

herein is subject to change without notice. HP shall not be liable for technical or edito-

rial errors or omissions contained herein. Intel, Pentium, Intel Inside, and the Intel

logo are trademarks or registered trademarks of the Intel Corporation and its subsid-

iaries in the U. S. and other countries.

Document Number 640048-001. 1st Edition January 2011.

Key Specifications

Spare Parts

Processor Type Intel® Pentium Dual-Core, Core 2, Core2 Duo, Core2 Quad

RAM Type DDR3-SDRAM DIMMs, PC3-10600 (1333 MHz) non-ECC

Maximum RAM Supported 8 GB

Expansion Slots • (1) PCIe-x16

• (1) PCIe-x1

• (2) PCI

Chipset Intel B43 Express

Graphics Adapter Integrated Intel GMA 4500 graphics

Bays • (1) external 5.25-inch for optical drive

• (1) external 3.5-inch for media card reader

• (1) internal 3.5-inch or hard drive

I/O Interfaces Front: (4) USB, microphone, headphone

Rear: (4) USB, PS/2 keyboard and mouse, line in, line out,

VGA, DVI-D, RJ-45, serial

Operating Systems • Windows® Vista

• Windows 7

• RedFlag Linux

• FreeDos

System Unit

1 Access panel 636924-001

2 Chassis Not spared

3 Power supply, 240W 613763-001

* Power supply, 240W, 85% efficient 613663-001

* Power supply, 240W, High Voltage protection 613664-001

4 Front bezel 636920-001

* Bezel blank, 3.5-inch 583653-001

* Bezel blank, 5.25-inch 570838-001

* Not shown

Cables

1 SATA ODD cable, 25 inch, 1 straight, 1 angled end 638814-001

2 19-inch SATA cable, 2 straight ends 638813-001

3 Front I/O cable and power assembly 636926-001

4 SATA power cable 636923-001

Keyboards (not illustrated)

PS/2, Basic

USB, Basic

USB SmartCard

USB Mini[b]

Washable[b]

537745-xx1

537746-xx1

631411-xx4

535873-xx1

577495-xx1

Arabic -17x Kazakstanian -DFx

Belgian -18x LA Spanish -16x

BHCSY -B4x Netherlands -33x

BHCSY -BLx Norwegian -09x

Brazilian Portuguese -20x People’s Republic of China

-AAx

Bulgarian[c] -26x Polish

-24x

Czech -22x Portuguese -13x

Danish -08x Romanian[a] -27x

Estonian -CAx Russian -25x

Finnish[c] -35x Saudi Arabian -DEx

French -05x Slovakian -23x

French Canadian -12x South Korean -KDx

German -04x Spanish -07x

Greek -15x Swedish -10x

Hebrew -BBx Swiss -11x

Hong Kong[d][e] -ACx Taiwanese -ABx

Hungarian -21x Thai -28x

Icelandic

-DDx

Turkish -14x

International[e] -B3x Turkish F -54x

International English -L3x U.S. -00x

Italian -06x U.K. -03x

[a] only for 631411-xx4

[b] only for -001 and -021

[c] only for 631411 and 537745

[d] use -AC2 for 537746

[e] only for 537745 and 537746

Mass Storage Devices (not illustrated)

16X SATA DVD±RW drive with LightScribe 615646-001

16X SATA DVD-ROM drive 581599-001

6X BD-Writer and DVD+/-RW SuperMulti DL Drive 581601-001

1 TB SATA hard drive 636930-001

500 GB SATA hard drive 636929-001

320 GB SATA hard drive 636928-001

250 GB SATA hard drive 636927-001

HP Compaq 4000 Pro, SFF Chassis 640048-001 page 2

Standard and Optional Boards

System boards with thermal material

1 System board 608748-001

* System board, Netclone (China only) 640126-001

Memory modules (PC3-10600, CL9)

1 GB 635802-001

22 GB 635803-001

*4 GB 585157-001

Other boards

* nVidia Quadro NVS300 PCIe x1 graphics card 632827-001

* nVidia Quadro NVS300 PCIe x16 graphics card 632486-001

* ATI Radeon HD6350 PCIe x16 graphics card, 512 MB 637995-001

Intel Pentium Dual Core Processors (include thermal material)

* E6800, 3.33 GHz, 2-MB L2 cache 631758-001

* E6700, 3.20 GHz, 2-MB L2 cache, 1066-MHz FSB 617840-001

* E5800, 3.20 GHz, 2-MB L2 cache, 800-MHz FSB 646376-001

Intel Celeron Processors (include thermal material)

* E3500, 2.7 GHz, 1-MB L2 cache 633219-001

* E3400, 2.6 GHz, 1-MB L2 cache 602071-001

* E3300, 2.5 GHz, 1-MB L2 cache 585886-001

Intel Core 2 Quad Processors (include thermal material)

* Q9550S, 2.83 GHz, 12-MB L2 cache 593228-001

* Q9505S, 2.83 GHz, 6-MB L2 cache (65W) 593229-001

Intel Core 2 Duo Processors (include thermal material)

* E8600, 3.33 GHz, 6-MB L2 cache 497732-001

* E8500, 3.16 GHz, 6-MB L2 cache 466170-001

* E8400, 3.00 GHz, 6-MB L2 cache 509554-001

* E7600, 3.06 GHz, 3-MB L2 cache 573954-001

* E7500, 2.93 GHz, 3-MB L2 cache 583006-001

* Not shown

Miscellaneous Parts

1 Internal speaker 636925-001

2 Chassis fan assembly 636922-001

3 Heat sink (includes thermal material) 636919-001

4 Baffle 636921-001

* Rubber feet kit 583654-001

* Chassis stand 587451-001

* 2nd serial port 638815-001

* Card reader, 22-in-1 636166-001

* Hood sensor 638816-001

* USB powered speakers 609249-001

* Mouse, PS2, optical, jack black 537748-001

* Mouse, optical, jack black 537749-001

* Mouse, laser, jack black 570580-001

* Mouse, washable 619580-001

* Printer port kit 638817-001

*Not shown

LP = Low profile

HP Compaq 4000 Pro, SFF Chassis 640048-001 page 3

System Board

System Setup and Boot

Basic system information regarding system information, setup, power management, hardware,

and passwords is maintained in the Setup Utility held in the system ROM. The Setup Utility is

accessed by pressing the F10 key when prompted (on screen) to do so during the boot sequence.

If the screen prompt opportunity is missed, a restart will be necessary. For more information

about Setup Utilities refer to the Service Reference Guide.

System Board Connectors and Jumpers (component location may vary)

CMOS CMOS header SATA PWR SATA drive power connec-

tor

BAT Battery socket P2 Power connector

CHFAN System fan connector P126 Parallel port connector

PROCES-

SOR

Processor socket COMB Serial port connector

PWRCPU CPU power connector IN/OUT Double stack audio con-

nector

XMM1& 3 Memory sockets SERIAL PS2 Stacked serial port/PS2

connector

PB/LED Power switch connector VGA/DVI Stacked VGA/DVI connec-

tor

SPKR Speaker connector HSENSE Hood sensor connector

FRNT AUD Front panel connector USB USB connector

FRNT_USB

2

2nd USB connector RJ45/USB Stacked RJ-45/USB con-

nectors

FRNT_USB 1st USB connector X1PCIEXP1 PCIe X1 slot

E49 X16PCIEXP2 PCIe X16, slot 2

SATA1 Primary SATA hard drive PWR Main power connector

SATA2 1st SATA optical drive PCI1 PCI slot 1

PWR Main power connector PCI2 PCI slot 2

Computer Setup Menu

Heading Option/Description

File System Information - Lists the following main system specifications:

• Product name

• SKU number (some models)

• Processor type/speed/stepping

• Cache size (L1/L2)

• Installed memory size/speed/

channels

• Integrated MAC Address

• System BIOS

• Chassis serial number

• Asset tracking number

About - Displays copyright notice.

Set Time and Date - Allows you to set system time and date.

Flash System ROM - Allows you to select a drive containing a new BIOS.

Replicated Setup - Save to Rmv Media and Restore from Rmv Media

Default Setup

• Save Current Settings as Default

• Restore Factory Settings as Default

Apply Defaults and Exit - Applies the selected default settings and clears

any established passwords.

Ignore Changes and Exit - Exits Computer setup without saving changes.

Save Changes and Exit - Saves changes to system configuration or default

settings and exits Computer Setup.

Storage Device Configuration - Lists all installed BIOS-controlled storage devices.

The following options are available:

•Hard Disk

•CD-ROM

• Default Values

• SATA Defaults

• Translation Mode

• Removable Media Boot

• Max SATA Speed

• SATA Emulation

DPS Self-Test - Allows you to execute self-tests on ATA hard drives.

Boot Order - Allows you to specify boot order.

• Shortcut to Temporarily Override Boot Order

Computer Setup Menu (Continued)

Heading Option / Description

Security Setup Password - Allows you to set and enable the setup (Administrator)

password.

Power-On Password - Allows you to set and enable power-on password.

Password Options - When any password exists allows you to lock legacy

resources, enable/disable network server mode, specify password require-

ment for warm boot, and allows you to enable/disable Setup Browse Mode.

Smart Cover (some models) - Allows you to lock/unlock cover lock and set

status of cover removal sensor.

Device Security (some models) - Enables/disables all I/O ports, audio, net-

work controllers, SATA ports, and embedded security devices.

USB Security - Allows you to set Device Available/Device Hidden for front

USB ports 3-6, rear USB ports 9-12, internal USB ports 1-2.

Slot Security - Allows you to disable any PCI or PCI Express slot.

Network Service Boot - Enables/disables boot from OS on a server.

System IDs - Allows you to set Asset tag, Ownership tag, Chassis serial

number or UUID, and keyboard locale setting.

DriveLock Security - Allows you to assign/modify a hard drive password for

added security.

System Security (some models) - Allows you to enable/disable:

• Data Execution Prevention

• PAVP (Protect Audio Video Path) (some models)

• Virtualization Technology

• Virtualization Technology Directed I/O (some models)

• Trusted Execution Technology (some models)

• Embedded Security Device Support (some models)

• OS management of Embedded Security Device through OS (some models)

Master Boot Record Security - Protects the master boot record from viruses

or other corruption. Saves of copy of the current master boot record.

Setup Security Level - Provides method to allow users limited access to

change specified setup options without knowing Setup password.

Power OS Power Management - Allows you to enable/disable Runtime Power

Management, Idle Power Savings, ACPI S3 Hard Disk Reset, ACPI S3 PS2

Mouse Wakeup, USB Wake on Device Insertion (some models), Unique

Sleep State Blink Rates.

Hardware Power Management - Allows you to enable/disable SATA bus

power management and S5 maximum power savings.

Thermal - Allows you to control minimum permitted fan idle speed.

Advanced Power-On Options - Allows you to set:

• POST mode - QuickBoot, FullBoot, Clear Memory, FullBoot every x

days

• POST messages - Enable/disable

• F9 prompt - Hidden/displayed

• F10 prompt - Hidden/displayed

• F11 prompt - Hidden/displayed

• F12 prompt - Hidden/displayed

• Factory Recovery Boot Support - Enable/disable

• Option ROM prompt - Enable/disable

• Remote wakeup boot source - Remote server/local hard drive

• After Power Loss - Off/on/previous state

• POST delay - None, 5, 10, 15, or 20 seconds

• Bypass F1 Prompt on Configuration Changes - Enable/disable

Execute Memory Test (some models) -Restarts computer and executes

POST memory test.

BIOS Power-On - Allows you to set the computer to turn on at a preset time.

Onboard Devices - Allows you to set resources or disable onboard system

devices.

PCI Devices - Lists installed PCI devices with their IRQ settings and allows

you to reconfigure IRQ or disable devices.

PCI VGA Configuration - Allows you to specify which VGA controller will

be used when multiple video adapters are available.

Bus Options (some models) - Allows you to enable/disable PCI SERR#

Generation and PCI VGA palette snooping.

Device Options - Allows you to set:

• Printer Mode - Bi-Directional, EPP & ECP, Output Only

• Num Lock state at power-on - off/on

• S5 Wake on LAN - enable/disable

• Multi-Processor - enable/disable

• Internal speaker - enable/disable

• Monitor Tracking - enable/disable

• NIC Option ROM Download - enable/disable

Management Devices - Only displayed in Advanced menu when BIOS

detects multiple management options.

Management Operations - Allows you to set:

• MEBx Setup Prompt - enable/disable

• Intel Remote PC Assist Prompt - enable/disable

• Intel PC Assist Timeout - 5, 10, 15, 20, 30, 40, 50, 60, 120, 180, 240 sec-

onds

• SOL Character Echo - enable/disable

• SOL Terminal Emulation Mode - enable/disable

• SOL Keyboard - enable/disable

• Unprovision AMT on next boot

HP Compaq 4000 Pro, SFF Chassis 640048-001 page 4

Password Security

Establishing a Setup or Power-On password:

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down >Restart.

2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter

Computer Setup. Press Enter to bypass the title screen, if necessary. If you do not press F10

when prompted, a restart will be necessary.

3. To establish a Setup password, select Security > Setup Password and follow the instructions

on the screen.

- or -

To establish a Power-On password, select Security > Power-On Password and follow the

instructions on the screen

4. Before exiting, click File > Save Changes and Exit.

Changing a Setup or Power-On password:

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

To change the Setup password, go to step 2.

To change the Power-on password, go to step 3.

2. To change the Setup password, as soon as the computer is turned on, press F10 when the

monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if

necessary.

3. When the key icon appears, type your current password, a slash (/) or alternate delimiter

character, your new password, another slash (/) or alternate delimiter character, and your new

password again as shown:

current password/new password/new password.

NOTE: Type the new password carefully since the characters do not appear on the screen.

4. Press Enter.

The new password will take effect the next time the computer is restarted.

Deleting a Power-On or Setup password

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

To delete the Setup password, go to step 2.

To delete the Power-On password, go to step 3.

2. To change the Setup password, as soon as the computer is turned on, press F10 when the

monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if

necessary.

3. When the key icon appears, type your current password followed by a slash (/) or alternate

delimiter character as shown. Example: currentpassword/

4. Press Enter.

Hewlett-Packard Vision Diagnostics

The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hard-

ware configuration of the computer and perform hardware diagnostic tests on the subsystems of

the computer. The utility simplifies the process of effectively identifying, diagnosing, and iso-

lating hardware issues.

Use HP Vision Diagnostics to determine if all the devices installed on the computer are recog-

nized by the system and functioning properly. Running tests is optional but recommended after

installing or connecting a new device.

To access HP Vision Diagnostics, you must create a Recovery Disc Set then boot to the CD con-

taining the utility. It can also be downloaded from http://www.hp.com and either burned to CD

or installed to a USB flash drive.

1. In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to a

CD or copy it to a USB flash drive.

2. While the computer is on, insert the CD in the Optical Drive or USB flash drive in a USB port

on the computer.

3. Shut down the operating system and turn off the computer.

4. Turn on the computer. The system will boot into HP Vision Diagnostics.

NOTE: If the system does not boot to the CD in the optical drive or to the USB flash drive,

you may need to change the boot order in the Computer Setup (F10) utility.

5. At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware

components in the computer or the HP Memory Test utility to test memory only.

NOTE: The HP Memory Test is a comprehensive memory diagnostic utility that is run as a

stand-alone application, outside of HP Vision Diagnostics.

6. If running HP Vision Diagnostics, select the appropriate language and click Continue.

7. In the End User License Agreement page, select Agree if you agree with the terms. The HP

Vision Diagnostics utility launches with the Survey tab displayed.

Clearing CMOS

1. Turn off the computer and any external devices, and disconnect the power cord from the

power outlet.

2. Remove the chassis access panel.

3. On the system board, press and hold the CMOS button for 5 seconds.

4. Replace the chassis access panel and reconnect the power cord.

5. Turn on the computer and allow it to start.

Diagnostic LEDs

LED Color LED Activity State/Message

Power Green On Computer on

Power Green 1 blink every 2 seconds Normal Suspend Mode

Power Red 1 blink every second followed

by a 2 second pause

CPU thermal shutdown

Power Red 3 blinks, 1 blink every second

followed by a 2 second pause

Processor not installed

Power Red 4 blinks, 1 blink every second

followed by a 2 second pause

Power failure (power supply overload)

Power Red 5 blinks, 1 blink every second

followed by a 2 second pause

Pre-video memory error

Power Red 6 blinks, 1 blink every second

followed by a 2 second pause

Pre-video graphics error

Power Red 7 blinks, 1 blink every second

followed by a 2 second pause

System board failure (ROM

Power Red 8 blinks, 1 blink every second

followed by a 2 second pause

Invalid ROM based on Checksum

Power Red 9 blinks, 1 blink every second

followed by a 2 second pause

System powers on but is unable to boot

Power Red 10 blinks, 1 blink every second

followed by a 2 second pause

Bad option card

Power Red 11 blinks, 1 blink every second

followed by a 2 second pause

The current processor does not support

a feature previously enabled on this

system.

none none System does not power on and

LEDs are not flashing

System unable to power on

Common POST Error Messages

Screen Message Probable Cause Recommended Action

101-Option ROM Error 1. System ROM checksum

error.

2. Expansion board option

ROM checksum

1. Verify ROM, reflash if required

2. Remove suspected card, reboot

3. Clear CMOS memory, reboot

4. Replace system board

103-System Board

Failure

DMA, timers 1. Clear CMOS memory.

2. Remove expansion boards.

3. Replace system board.

104-ECC Network Con-

troller has been enabled

Enable network controller For this setting to take effect,

remove power from the system for

15 seconds.

164-Memory Size Error

and

201-Memory Error

Incorrect memory configu-

ration

1. Run Setup (F10).

2. Check DIMMs for proper

seating, type, and HP

compatibility.

3. Remove DIMMs singularly and

reboot to isolate faulty DIMM.

4. Replace system board.

213-Incompatible Mem-

ory Module in Memory

Socket(s) X, X,

Memory module missing

SPD information or incom-

patible with chipset

1. Verify memory module type.

2. Try another memory socket.

3. Replace with module

conforming to SPD standard.

214-DIMM Configura-

tion Warning

Populated DIMM configura-

tion is not optimized

Rearrange the DIMMs so that

each channel has the same amount

of memory.

301-, 304-Keyboard error Keyboard failure Check keyboard connection or

keys. Check connector for bent of

missing pins. Replace keyboard. If

304, possible system board prob-

lem.

501-Display Adapter

Failure

Graphics display controller 1. Reseat graphics card.

2. Clear CMOS.

3. Check monitor connection.

4. Replace graphics card.

510-Flash Screen Image

Corrupted

Flash screen image has

errors

Reflash the system ROM with the

latest BIOS image.

513-Front Chassis fan not

detected

515-Power Supply fan not

detected

Fan not connected or mal-

functioning

1. Reseat fan.

2. Reseat fan cable.

3. Replace fan.

660-Display cache is

detected unreliable

Integrated graphics control-

ler display cache not work-

ing properly and disabled

Replace system board if minimal

graphics degrading is an issue.

1720-SMART Hard Drive

Detects Imminent Failure

Hard drive is about to fail 1. Determine if hard drive is

giving correct error message.

Enter Computer Setup and run

the Drive Protection System

test under Storage > DPS Self-

test.

2. Apply hard drive firmware

patch if applicable.

3. Back up contents and replace

hard drive.

1796-SATA Cabling Error One or more SATA devices

are improperly attached. For

optimal performance, the

SATA 0 and SATA 1 con-

nectors must be used before

SATA 2 and SATA 3

Ensure SATA connectors are used

in ascending order. For one

device, use SATA 0. For two

devices, use SATA 0 and SATA 1.

For three devices, use SATA 0,

SATA1, and SATA 2.

1801-Microcode Patch

Error

Processor not supported by

ROM BIOS

1. Upgrade BIOS to proper

version.

2. Change the processor.