Hp Compaq Dc5800 Small Form Factor Pc Service And Maintain
2015-01-05
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Illustrated Parts & Service Map HP Compaq dc5800 Small Form Factor Business PC © 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP shall not be liable for technical or editorial errors or omissions contained herein. Intel, Pentium, Intel Inside, and the Intel logo are trademarks or registered trademarks of the Intel Corporation and its subsidiaries in the U. S. and other countries. Document Number 481404-001. 1st Edition February 2008. Cables 1 SATA cable, 25 inch, 1 straight end, 1 right angle end 461535-001 2 SATA cable, 17 inch, 2 straight ends 453317-001 3 Power switch/LED cable assembly 460896-001 4 Front I/O with USB 460895-001 * DMS-59 to dual VGA cable 463023-001 *Not shown Keyboards (not illustrated) PS/2, Basic USB, Basic USB SmartCard Key Specifications 435302-xxx 435382-xxx 435385-xxx Processor Type Intel Core 2 Duo, Core 2 Quad, Pentium dual-core, Celeron Arabic -171 Kazakh -DF1 RAM Type DDR2-SDRAM DIMMs, PC2-6400 (800 MHz) non-ECC Belgian -181 Korean (Hangul) -AD1* Maximum RAM Supported 8 GB BHCSY -B41 LA Spanish -161 Expansion Slots • • • Brazilian Portuguese -201 Norwegian -091 Czech -221 Polish -241 -081 Portuguese -131 1 PCIe-x16 (low profile) 2 PCIe-x1 1 PCI (low profile) Graphics Adapter Intel GMA 3100 integrated Danish Drive Support • • • • Dutch -331 Romanian -271 Estonian -CA1 Russian -251 Finnish -351 S. Chinese -AA1 French -051 Slovakian -231 I/O Interfaces (1) 5.25-inch external bays (1) 3.5-inch external bay (1) 3.5-inch internal hard drive bays (SATA 3.0 Gb/s) (1) diskette drive or (1) media card reader Serial (2, 1 optional), optional parallel, USB 2.0 (8), RJ-45, audio in (2), audio out (2), PS/2 ports (2), VGA, DVI-D Spare Parts French Arabic -DE1 Spanish -071 French Canadian -121 Swedish -101 German -041 Swiss -111 Greek -151 Taiwanese -AB1 Hebrew -BB1 Thai -281 Hungarian -211 Turkish “F” -541 Icelandic -DD1 Turkish “Q” -141 International -B31 U.S. -001 Italian -061 U.K. -031 Japanese -291 *For 435385, Korean = -KD1 Mass Storage Devices (not illustrated) System Unit 1 Access panel 460893-001 2 Front bezel 451148-001 3 Power supply, 240W 460888-001 3 Power supply, 240W, 80% efficient 460889-001 * 5.25-inch bezel blank 335937-001 * Chassis not spared Diskette drive with bezel 431452-001 Media card reader, 3.5-inch 407187-001 16X SATA DVD±RW and CD-RW drive with LightScribe 447310-001 16X SATA DVD-ROM drive 419496-001 48X CD-RW/DVD-ROM combo drive 419497-001 500 GB SATA hard drive 457909-001 250 GB, 7200-RPM SATA hard drive, 8-MB cache 449980-001 250 GB, 7200-RPM SATA hard drive, 8-MB cache 440747-001 160 GB, 7200-RPM SATA hard drive, 8-MB cache 449979-001 160 GB, 7200-RPM SATA hard drive, 8-MB cache 440499-001 160 GB, 10000-RPM SATA hard drive, 16-MB cache 439995-001 80 GB, 7200-RPM SATA hard drive, 8-MB cache 449978-001 80 GB, 7200-RPM SATA hard drive, 8-MB cache 440754-001 80 GB, 10000-RPM SATA hard drive, 16-MB cache 439994-001 * Not shown dc5800 Illustrated Parts & Service Map, SFF Chassis 481404-001 page 1 System Board Standard and Optional Boards (not illustrated) Memory modules: 512 MB, PC2-6400, CL6 418952-001 1 GB, PC2-6400, CL6 418951-001 2 GB, PC2-6400, CL6 457624-001 Other boards: Belkin 802.11a/g WLAN adapter for use in the United States and most of the world 391866-002 Belkin 802.11a/g, WLAN adapter for use in the rest of the world 391866-001 ATI HD X2400, PCIEx16, DMS-59 and TV outputs, 256MB graphics adapter 462477-001 nVidia Quadro NVS 290, 256MB, PCI-E graphics adapter 456137-001 Broadcom NetXtreme GbE PCI-E NIC, FH 430654-001 56K modem, Agere 2006 PCI Hi-Speed, FH 398661-001 nVidia GeForce 8400 GS 256-MB video card with DMS-59 and TV (S-Video) outputs, FH 461450-001 DVI, SDVO graphics card, FH 398333-001 HP FireWire IEEE 1394 PCI card, 2 external, 1 internal port, LP 393307-001 Intel Pro 1000 PT Gigabit PCIe NIC, FH 398754-001 ReadyBoost module, 1 GB 462851-001 System boards with thermal grease, alcohol pad, and CPU socket cover: System board 461536-001 System board, for Russia only 462850-001 Intel Celeron Processors with alcohol pad and thermal grease: System Board Connectors and Jumpers (position of some untitled components may vary in location) 430, 512-KB cache, 1.80 GHz 449165-001 J9 RJ-45 over dual USB P5 Power button/LED 420, 512-KB cache, 1.60 GHz 449164-001 J10 Quad stack USB P52 Second serial port J20 PCI slot 1 P53 Serial port connector J31 PCIe X1, slot 1 P6 Internal speaker J32 PCIe X1, slot 2 P60 SATA0 J41 PCIe X16 P61 SATA1 J66 Keyboard P62 SATA4 Intel Celeron Dual-Core Processors with alcohol pad and thermal grease: E1200, 512-KB cache, 1.60 GHz 468589-001 Intel Core 2 Quad Processors with alcohol pad and thermal grease: Q6600, 8-MB cache, 2.40 GHz 452451-001 Intel Core 2 Duo Processors with alcohol pad and thermal grease: E8400, 6-MB cache, 3.00 GHz 466169-001 J67 Mouse P63 SATA5 E8200, 6-MB cache, 2.67 GHz 466171-001 J69 VGA connector P8 CPU fan E6750, 4-MB cache, 2.66 GHz 450791-001 J78 Double stack audio connector P9 System fan E6550, 4-MB cache, 2.33 GHz 450694-001 P1 Main power SW50 Clear CMOS E4600, 2-MB cache, 2.40 GHz 462569-001 P10 Diskette drive XBT1 Real-time-clock battery E4500, 2-MB cache, 2.20 GHz 449452-001 P126 Parallel connector XMM1 DIMM 1 P150 Media reader XMM2 DIMM 2 Front audio XMM3 DIMM 3 Intel Pentium Dual-Core 2 Processors with alcohol pad and thermal grease: E2200, 1-MB cache, 2.20-GHz 465216-01 P23 E2180, 1-MB cache, 2.00-GHz 457656-01 P24 Front USB XMM4 DIMM 4 P25 ReadyBoost XU1 Processor P3 CPU power Miscellaneous Parts 1 Second serial port, LP 2 Chassis fan 393601-001 460891-001 3 Internal speaker 394779-001 4 Fan duct 460892-001 * Stand 451150-001 * Heatsink with alcohol pad and factory-applied thermal grease 460897-001 * Backwall 461533-001 * System board tray 460894-001 * Rubber feet 460890-001 * Mouse, PS2, optical 417966-001 * Mouse, optical 390938-001 * Mouse, USB laser 459821-001 * Battery, real-time clock 153099-001 *Not shown LP = Low profile dc5800 Illustrated Parts & Service Map, SFF Chassis 481404-001 page 2 Setup Utility Basic system information is maintained in the Setup Utility held in the system ROM, accessed by pressing the F10 key when prompted (on screen) during the boot sequence. Diagnostic LEDs Computer Setup Menu Heading File Option/Description System Information - Lists the following main system specifications: • • • • • • Product name SKU number (some models) Processor type/speed/stepping Cache Size (L1/L2) Memory size/speed/channels Integrated MAC Address • • • • • System BIOS Chassis serial number Asset tracking number ME firmware version ME management mode Color Beeps LED Activity State/Message Green none On Computer on Green none 1 blink every 2 seconds Suspend to RAM Mode Red 2 2 blinks every second followed by a 2 second pause • • • Red 3 3 blinks, 1 blink every second followed by a 2 second pause Processor not installed (not indicator of bad processor). Red 4 4 blinks, 1 blink every second followed by a 2 second pause Power failure (power supply overload). Red 5 5 blinks, 1 blink every second followed by a 2 second pause Pre-video memory error. Red 6 6 blinks, 1 blink every second followed by a 2 second pause Pre-video graphics error. Apply Defaults and Exit - Applies the selected default settings and clears any established passwords. Red 7 7 blinks, 1 blink every second followed by a 2 second pause System board failure (ROM detected failure prior to video). Ignore Changes and Exit - Exits Setup without applying or saving any changes. Red 8 Invalid ROM based on bad checksum. Save Changes and Exit - Saves changes to system configuration or default settings and exits Computer Setup. 8 blinks, 1 blink every second followed by a 2 second pause Red 9 9 blinks, 1 blink every second followed by a 2 second pause System powers on but is unable to boot. Red 10 10 blinks, 1 blink every second followed by a 2 second pause Bad option card. none none System does not power on and LEDs are not flashing System unable to power on. About - Displays copyright notice. Set Time and Date - Allows you to set system time and date. Flash System ROM - Allows you to select a drive containing a new BIOS. Replicated Setup - Save to Removable Media and restore from Removable Media Default Setup: Save Current Settings as Default, Restore Factory Settings as Default Storage Device Configuration - Lists all installed BIOS-controlled storage devices. The following options are available: • Diskette Type(Legacy Diskettes only)-3.5” 1.44 MB and 5.25” 1.2 MB • Drive Emulation • Emulation Type - ATAPI Zip drive, hard disk, legacy diskette, CD-ROM drive, and ATAPI LS-120 drive • Multisector Transfers (ATA disks only) • Translation Mode (ATA disks only) • Translation Parameters (ATA disks only) • SATA Default Values Storage Options • Removable Media Boot • Legacy Diskette Write DPS Self-Test - Allows you to execute self-tests on ATA hard drives. Boot Order - Allows you to specify boot order. Shortcut to Temporarily Override Boot Order Security Setup Password - Allows you to set and enable the setup (Administrator) password. Power-On Password - Allows you to set and enable power-on password. Password Options - When any password exists allows you to lock legacy resources, enable/disable network server mode, specify password requirement for warm boot, and allows you to enable/disable Setup Browse Mode. Smart Cover (some models) - Allows you to lock/unlock cover lock and set status of cover removal sensor. Device Security - Enables/disables all I/O ports, audio, network controllers, SMBus controller, and embedded security devices. Network Service Boot - Enables/disables boot from OS on a server. System IDs - Allows you to set Asset tag, ownership tag, Chassis serial number, UUID, and keyboard locale setting. DriveLock Security - Allows you to assign/modify a hard drive password for added security. Power Advanced Processor thermal protection activated. Fan blocked or not turning. Heatsink not properly attached. Boot Block Emergency Recovery Mode failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would be incomplete. This would render the system BIOS unusable. The Boot Block is a flashprotected section of the ROM that contains code that checks for a valid system BIOS image when the system is turned on. • If the system BIOS image is valid, the system starts normally. • If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support to search removable media for BIOS image files. If an appropriate BIOS image file is found, it is automatically flashed into the ROM. When an invalid system BIOS image is detected, the system power LED will blink red 8 times, one blink every second. Simultaneously, the speaker will beep 8 times. If the portion of the system ROM containing the video option ROM image is not corrupt, Boot Block Emergency Recovery Mode will be displayed on the screen. To recover the system after it enters Boot Block Emergency Recovery Mode, complete the following steps: 1. Turn off the computer. 2. Insert a flash drive or CD containing the BIOS image in the root directory. The media must be formatted using the FAT12, FAT16, or FAT32 file system. 3. Turn on the computer. If no appropriate BIOS image is found, you will be prompted to insert media containing a BIOS image file. The system will automatically flash the ROM. After a successful flash, the system will either automatically restart or prompt the user to unplug the unit, wait 5 seconds, reattach the power cord, and then press the power button. 4. Remove the removable media used to upgrade the BIOS. 5. Turn the power on to restart the computer. System Security (some models) - Allows you to enable/disable: • Data Execution Prevention • Virtualization Technology • Virtualization Technology Directed I/O • Trusted Execution Technology • Embedded Security Device Support • OS management of Embedded Security Device through OS • Virtual Appliance options • Smart Card BIOS Password Support NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is in an optical drive. If BitLocker is enabled, remove this CD before attempting to boot to Windows Vista. Setup Security Level - Provides method to allow users limited access to change specified setup options without knowing Setup password. 2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. If you do not press F10 when prompted, a restart will be necessary. Password Security Establishing a Setup password using computer setup 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. OS Power Management - Allows you to enable/disable Runtime Power Management, Idle Power Savings, ACPI S3 Hard Disk Reset, ACPI S3 PS2 Mouse Wakeup, USB Wake on Device Insertion (some models), Unique Sleep State Blink Rates. 3. Select Security > Setup Password and follow the instructions on the screen. Hardware Power Management - Allows you to enable/disable SATA bus power management. Changing a Power-on or Setup password 4. Before exiting, click File > Save Changes and Exit. Thermal - Allows you to control minimum permitted fan idle speed. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. Power-On Options - Allows you to set: • POST mode - QuickBoot, FullBoot, or FullBoot every 1-30 days. • POST messages - Enable/disable • MEBx Setup prompt - Enable/disable or hidden/displayed • F9 prompt - Enable/disable • F10 prompt - Enable/disable • F11 prompt - Enable/disable • F12 prompt - Enable/disable • Factory Recovery Boot Support - Enable/disable • Option ROM prompt - Enable/disable • Remote wakeup boot source - Remote server/local hard drive • After Power Loss - Off/on/previous state • POST Delay - None, 5, 10, 15, or 20 seconds • Limit CPUID Maximum Value to 3 2. If you want to change the Setup password, as soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. Execute Memory Test (some models) -Restarts computer and executes POST memory test. Deleting a Power-on or Setup password 3. If you want to change the Power-On password, when the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password. NOTE: Type the new password carefully since the characters do not appear on the screen. 4. Press Enter. The new password will take effect the next time the computer is restarted. BIOS Power-On - Allows you to set the computer to turn on at a preset time. Onboard Devices - Allows you to set resources or disable onbrd system devices. PCI Devices - Lists installed PCI devices with their IRQ settings and allows you to reconfigure IRQ or disable devices. PCI VGA Configuration - Allows you to specify which VGA controller will be used when multiple video adapters are available. Bus Options (some models) - Allows you to enable/disable PCI SERR# Generation and PCI VGA palette snooping. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. 2. To delete the Setup password, as soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary. 3. To delete the Power-on password, when the key icon appears, type the current password followed by a slash (/) or alternate delimiter character as shown: currentpassword/ 4. Press Enter. Device Options - Allows you to set: • Printer Mode - Bi-Directional, EPP & ECP, Output Only • Num Lock state at power-on - off/on • S5 Wake on LAN - enable/disable • Integrated Video - enable/disable • Multi-Processor - enable/disable • Internal speaker (some models) - enable/disable • Monitor Tracking - enable/disable • NIC PXE Option ROM Download - enable/disable dc5800 Illustrated Parts & Service Map, SFF Chassis 481404-001 page 3 HP Insight Diagnostics The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the current configuration of the computer. From the Survey tab, there is access to several categories of information about the computer. Other tabs provide additional information, including diagnostic test options and test results. The information in each screen of the utility can be saved as an html file and stored on a diskette or USB HP flash drive. Use HP Insight Diagnostics to determine if all the devices installed on the computer are recognized by the system and functioning properly. Running tests is optional but recommended after installing or connecting a new device. You should run tests, save the test results, and print them so that you have printed reports available before placing a call to the Customer Support Center. Insight Diagnostics may be found on the Documentation and Diagnostics CD that shipped with the computer. The tool may also be downloaded from the HP Web site using the following procedure: 1. Go to www.hp.com 219-ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module(s) support ECC memory error correction. If additional memory was recently added, remove it to see if the problem remains. 301-, 304-Keyboard error Keyboard failure. Check keyboard connection or keys. Check connector for bent of missing pins. Replace keyboard. If 304, possible system board problem. 501-Display Adapter Failure Graphics display controller. 3. Check monitor connection. 4. Replace graphics card. 510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned. 1. Reseat CPU fan. 3. Enter the product number (for example, dc5800) in the text box and press the Enter key. 4. Select the specific product. 512-Chassis, Rear Chassis, rear chassis, or Chassis, or Front Chas- front chassis fan is not consis Fan not Detected nected or may have malfunctioned. 6. Click the Diagnostics link. 7. Select HP Insight Diagnostics Offline Edition. 8. Select the proper language and click Download. CPU or chassis fan is not connected or may have malfunctioned. 1. Turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. Remove the access panel. 3. On the system board, press and hold the CMOS button for 5 seconds. 4. Replace the access panel, external devices, and reconnect the power cord. 5. Turn on the computer. You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. Common POST Error Messages 2. Expansion board option ROM checksum. 912-Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup. No action required. 1151-Serial Port A Address Conflict Detected 1152-Serial Port B Address Conflict Detected 1155-Serial Port Address Conflict Detected • Both external and internal serial ports are assigned to COM1. • Both external and internal serial ports are assigned to COM2. • Both external and internal serial ports are assigned to same IRQ. 1. Remove any serial port expansion cards. 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. Recommended Action 1. Verify ROM, reflash if required 3. If expansion board recently added, remove to see if problem remains. 5. If message disappears, may be problem with expansion card. 3. Replace system board. 162-System Options Not Set Configuration incorrect. RTC battery may need to be replaced. Run Computer Setup and check configuration in Advanced > Onboard Devices. Reset date and time in Control Panel. If problem persists, replace RTC battery. 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. 163-Time & Date Not Set CMOS jumper may not be properly installed. Check for proper placement of the CMOS jumper if applicable. 164-Memory Size Error Memory amount has changed since the last boot (memory added or removed). Press the F1 key to save the memory changes. -or1. Run Setup (F10). Incorrect memory configuration. 2. Make sure the memory module(s) are installed properly. One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 connectors must be used before SATA 4 and SATA 5. Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA1, and SATA 4. 1797-SATA Drivelock is not supported in RAID mode. Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode. Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options > SATA Emulation to IDE, and select File > Save Changes and Exit. Re-enter Computer Setup and select Security > Drivelock. For each listed Drivelock-capable SATA device, ensure Drivelock is Disabled. Lastly, change Storage > Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit. 1801-Microcode Patch Error Processor not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2200-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM 1. Reboot the computer. 4. If the error persists, replace the system board. Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. 1. Run Setup (F10). Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Verify proper memory module type. 3. Ensure that none of the keys are depressed. 4. Remove and replace the identified faulty memory module(s). 214-DIMM Configuration Warning A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 4. Verify proper memory module type. 2. Ensure memory modules are correctly installed. 213-Incompatible Memory Module in Memory Socket(s) X, X, ... 2. Change the processor. 3. If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer. 3. If third-party memory has been added, test using HP-only memory. RAM failure. 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 1796-SATA Cabling Error 1. Clear CMOS. 2. Remove expansion boards. 2. Clear CMOS. 3. Back up contents and replace hard drive. 6. Replace system board. 201-Memory Error 2. Reseat fan cable. 2. Apply hard drive firmware patch if applicable. 2. Remove suspected card, reboot 4. Clear CMOS. DMA, timers 1. Reseat CPU of chassis fan. 3. Replace CPU or chassis fan. Clearing CMOS Description 2. Reseat fan cable. 514-CPU or Chassis Fan not Detected NOTE: The download includes instructions on how to create a bootable CD. 101-Option ROM Error 1. System ROM checksum. 1. Reseat chassis, rear chassis, or front chassis fan. 3. Replace chassis, rear chassis, or front chassis fan. 5. Select the OS. 103-System Board Failure 2. Reseat fan cable. 3. Replace CPU fan. 2. Click the Software & Download driver link. Screen Message 1. Reseat graphics card. 2. Clear CMOS. 4. Replace keyboard. 5. If the error persists after replacing memory modules, replace the system board. Parity Check 2 Parity RAM failure. Third-party graphics card may be causing a problem. 1. Verify proper memory module type. System will not boot without fan CPU fan not installed or dis- 1. Remove computer cover, press connected. power button, see if processor fan spins. If processor fan not spinning, make sure fan's cable is plugged onto system board header. Ensure heatsink is properly seated and installed. 2. Try another memory socket. 3. Replace DIMM with a module conforming to the SPD standard. Populated DIMM configura- Rearrange the DIMMs so that each tion is not optimized. channel has the same amount of memory. dc5800 Illustrated Parts & Service Map, SFF Chassis 481404-001 Run Computer Setup and Diagnostic utilities. Remove third-party graphics card to see if problem goes away. 2. If fan is plugged in and heatsink is properly seated but fan does not spin, then replace heatsink assembly. page 4
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