Hp Compaq Dc5850 Small Form Factor Pc Service And Maintain Illustrated Parts & Map

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dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001 page 1

Illustrated Parts & Service Map

HP Compaq dc5850 Small Form Factor

Business PC

© 2008 Hewlett-Packard Development Company, L.P. The information con-

tained herein is subject to change without notice. HP shall not be liable for

technical or editorial errors or omissions contained herein.

Document Number 481407-001. 1st Edition March 2008.

Key Specifications

Spare Parts

Processor Type AMD Athlon 64, Sempron-64, Phenom

RAM Type PC2-6400 (800 MHz) non-ECC

Maximum RAM Supported 8 GB

Expansion Slots • 1 PCIe-x16

•2 PCIe-x1

•3 PCI

Graphics Adapter ATI Radeon 3100 graphics

Drive Support • 4 SATA (HDD + Optical)

• RAID 1 Support

• FDD, Media Card Reader, Removable HDD

I/O Interfaces Serial (2, 1 optional), parallel (1), USB 2.0 (8), RJ-45 (1), front

and rear audio jacks (2 each), PS/2 ports (2), VGA connector

(1), USB header on system board

System Unit

1 Access panel 460893-001

2 Front bezel 451148-001

3 Power supply, 240W 460888-001

3 Power supply, 240W, 80% efficient 460889-001

* 5.25-inch bezel blank 335937-001

* Not shown

Cables

1 SATA cable, 25 inch, 1 straight end, 1 right angle end 461535-001

2 SATA cable, 17 inch, 2 straight ends 453317-001

3 Power switch/LED cable assembly 460896-001

4 Front I/O with USB 460895-001

*Not shown

Keyboards (not illustrated)

PS/2, Basic

USB, Basic

USB SmartCard

435302-xxx

435382-xxx

435385-xxx

Arabic -171 Korean (Hangul)

-AD1

Belgian -181 LA Spanish -161

BHCSY -B41 Norwegian -091

Brazilian Portuguese -201 PRC

-AA1

Czech -221 Portuguese -131

Danish -081 Romanian* -271

Finnish -351 Russian -251

French -051 Slovakian -231

French Arabic -DE1 Spanish -071

French Canadian -121 Swedish -101

German -041 Swiss -111

Greek -151 Taiwanese -AB1

Hebrew -BB1 Thai -281

Hungarian -211 Turkish -141

International -B31 U.S. -001

Italian -061 U.K. -031

Japanese -291

*Not for 435385-xxx

Mass Storage Devices (not illustrated)

Diskette drive with bezel 431452-001

Media card reader, 3.5-inch 412838-001

16X SATA DVD±RW and CD-RW drive with LightScribe 447310-001

16X SATA DVD-ROM drive 419496-001

48X CD-RW/DVD-ROM combo drive 419497-001

500 GB SATA hard drive, 3.0 Gb/s, NCQ 457909-001

250 GB, 7200-RPM SATA hard drive, 8-MB cache, 3.0 Gb/s, NCQ 449980-001

250 GB, 7200-RPM SATA hard drive, 8-MB cache, 3.0 Gb/s 440747-001

160 GB, 7200-RPM SATA hard drive, 8-MB cache, 3.0 Gb/s 449979-001

160 GB, 7200-RPM SATA hard drive, 8-MB cache, 3.0 Gb/s 440499-001

160 GB, 10000-RPM SATA hard drive, 16-MB cache, 1.5Gb/s 439995-001

80 GB, 7200-RPM SATA hard drive, 8-MB cache, 3 Gb/s, NCQ 449978-001

80 GB, 7200-RPM SATA hard drive, 8-MB cache, 3 Gb/s 440754-001

80 GB, 10000-RPM SATA hard drive, 16-MB cache, 1.5 Gb/s 439994-001

dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001 page 2

System Board

Standard and Optional Boards

1 ReadyBoost module, 1 GB 462851-001

Memory modules

* 512 MB, PC2-6400, CL6 418952-001

* 1 GB, PC2-6400, CL6 418951-001

* 2 GB, PC2-6400, CL6 457624-001

Other boards

* Belkin 802.11a/g, WLAN adapter for use in the rest of the world 391866-002

* ATI HD X2400, PCIEx16, DMS-59 and TV outputs, 256MB graphics

adapter

462477-001

* Broadcom NetXtreme GbE PCI-E NIC, FH 430654-001

* 56K modem, Agere 2006 PCI Hi-Speed, FH 398661-001

* nVidia GeForce 8400 GS 256-MB video card with DMS-59 and TV

(S-Video) outputs, LP

445743-001

HP FireWire IEEE 1394 PCI card, 2 external, 1 internal port, FH 441448-001

System boards with thermal grease, alcohol pad, and CPU socket cover

3 System board 461537-001

* System board, excludes ES 462852-001

AMD Athlon 64 processor with alcohol pad and thermal grease

* X2 5400+, 2.8 GHz, 2x512-KB L2 cache 465312-001

* X2 5200+, 2.7 GHz, 2x512-KB L2 cache 465302-001

* X2 5000+ 2.6 GHz, 2x512-KB L2 cache 465301-001

* X2 4450+, 2.3 GHz, 2x512-KB L2 cache 465303-001

* LE-1640, 2.6GHz, 1-GB L2 cache 465304-001

AMD Sempron-64 processor with alcohol pad and thermal grease

* 1300, 2.3 GHz, 512-KB L2 cache 458069-001

* 1200, 2.1 GHz, 512-KB L2 cache 460341-001

AMD Phenom processor with alcohol pad and thermal grease

* 9600, quad core, 2.4 GHz, 4x512-KB L2 cache 465459-001

* 8600, tri core, 2.3 GHz, 3x512-KB L2 cache 466174-001

* Not shown

Miscellaneous Parts

1 Second serial port, low profile 393601-001

2 Chassis fan 460891-001

3 Speaker 394779-001

4 Fan duct 460892-001

* Stand 451150-001

* Heatsink with alcohol pad and factory-applied thermal grease 460897-001

* Backwall 461533-001

* System board tray 460894-001

* Rubber feet 460890-001

* Mouse, PS2, optical 417966-001

* Mouse, optical 390938-001

* Mouse, USB laser 459821-001

* Printer port 465339-001

* Battery, real-time clock 153099-001

*Not shown

System Board Connectors and Jumpers (position of some untitled

components may vary in location)

E49 Password P23 Front audio

J9 RJ-45 over dual USB P25 ReadyBoost

J10 Quad stack USB P52 Second serial port

J20 PCI slot 1 P53 Serial port connector

J31 PCIe X1, slot 1 P6 Internal speaker

J32 PCIe X1, slot 2 P60 SATA0

J41 PCIe X16 P61 SATA1

J68_1 Mouse P62 SATA2

J68_2 Keyboard P63 SATA3

J69 VGA connector P70 Primary CPU fan

J70 DVI P8 Primary chassis fan

J78 Double stack audio connector P150 Media reader

P1 Main power XBT1 Real-time-clock battery

P16 System fan XMM1 DIMM 1

P126 Parallel connector XMM2 DIMM 2

P24 Front USB XMM4 DIMM 4

P3 CPU power XU1 Processor

P5 Power button/LED

dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001 page 3

Setup Utility

Basic system information is maintained in the Setup Utility held in the system ROM, accessed

by pressing the F10 key when prompted (on screen) during the boot sequence.

Boot Block Emergency Recovery Mode

failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash

would be incomplete. This would render the system BIOS unusable. The Boot Block is a flash-

protected section of the ROM that contains code that checks for a valid system BIOS image

when the system is turned on.

• If the system BIOS image is valid, the system starts normally.

• If the system BIOS image is not valid, a failsafe Boot Block BIOS provides enough support

to search removable media for BIOS image files. If an appropriate BIOS image file is found,

it is automatically flashed into the ROM.

When an invalid system BIOS image is detected, the system power LED will blink red 8 times,

one blink every second. Simultaneously, the speaker will beep 8 times. If the portion of the

system ROM containing the video option ROM image is not corrupt, Boot Block Emergency

Recovery Mode will be displayed on the screen.

To recover the system after it enters Boot Block Emergency Recovery Mode, complete the

following steps:

1. Turn off the computer.

2. Insert a flash drive or CD containing the BIOS image in the root directory. The media must be

formatted using the FAT12, FAT16, or FAT32 file system.

3. Turn on the computer. If no appropriate BIOS image is found, you will be prompted to insert

media containing a BIOS image file. The system will automatically flash the ROM. After a

successful flash, the system will either automatically restart or prompt the user to unplug the

unit, wait 5 seconds, reattach the power cord, and then press the power button.

4. Remove the removable media used to upgrade the BIOS.

5. Turn the power on to restart the computer.

NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS

image file is in an optical drive. If BitLocker is enabled, remove this CD before attempting to

boot to Windows Vista.

Password Security

Establishing a Setup password using computer setup

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter

Computer Setup. Press Enter to bypass the title screen, if necessary. If you do not press F10

when prompted, a restart will be necessary.

3. Select Security > Setup Password and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

Changing a Power-on or Setup password

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. If you want to change the Setup password, as soon as the computer is turned on, press F10

when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title

screen, if necessary.

3. If you want to change the Power-On password, when the key icon appears, type your current

password, a slash (/) or alternate delimiter character, your new password, another slash (/) or

alternate delimiter character, and your new password again as shown:

current password/new password/new password.

NOTE: Type the new password carefully since the characters do not appear on the screen.

4. Press Enter.

The new password will take effect the next time the computer is restarted.

Deleting a Power-on or Setup password

1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart.

2. To delete the Setup password, as soon as the computer is turned on, press F10 when the

monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if

necessary.

3. To delete the Power-on password, when the key icon appears, type the current password

followed by a slash (/) or alternate delimiter character as shown: currentpassword/

4. Press Enter.

Clearing CMOS

1. Turn off the computer and any external devices, and disconnect the power cord from the

power outlet.

2. Remove the access panel.

3. On the system board, press and hold the CMOS button for 5 seconds.

4. Replace the access panel, external devices, and reconnect the power cord.

5. Turn on the computer.

You will receive POST error messages after clearing CMOS and rebooting advising you that

configuration changes have occurred. Use Computer Setup to reset any special system setups

along with the date and time.

Computer Setup Menu

Heading Option/Description

File System Information - Lists the following main system specifications:

• Product name

• SKU number (some models)

• Processor type/speed/stepping

• Cache Size (L1/L2)

• Memory size/speed/ no. channels

• Integrated MAC Address

• System BIOS

• Chassis serial number

• Asset tracking number

About - Displays copyright notice.

Set Time and Date - Allows you to set system time and date.

Flash System ROM - Allows you to select a drive containing a new BIOS.

Replicated Setup-Save to Removable Media & Restore from Removable Media

Default Setup

• Save Current Settings as Default

• Restore Factory Settings as Default

Apply Defaults and Exit - Applies the selected default settings and clears any

established passwords.

Ignore Changes and Exit - Exits setup without applying or saving any changes.

Save Changes and Exit - Saves changes to system configuration or default set-

tings and exits Computer Setup.

Storage Device Configuration - Lists all installed BIOS-controlled storage devices. The

following options are available:

• Diskette Type(Legacy Diskettes only)-3.5” 1.44 MB and 5.25” 1.2 MB

• Emulation Type - ATAPI Zip drive, hard disk, legacy diskette, CD-ROM

drive, and ATAPI LS-120 drive

• Drive Emulation Type Options

• Multisector Transfers

• Translation Mode

• Translation Parameters

• Default Values SATA

Storage Options: Removable Media Boot, Legacy Diskette Write, SATA Emu-

lation, SATA 0 and 2, SATA 1 and 3

DPS Self-Test - Allows you to execute self-tests on ATA hard drives.

Boot Order - Allows you to specify boot order.

• Shortcut to Temporarily Override Boot Order

Security Setup Password - Allows you to set and enable setup (Administrator) password.

Power-On Password - Allows you to set and enable power-on password.

Password Options - When any password exists allows you to lock legacy

resources, enable/disable network server mode, specify password requirement

for warm boot, and allows you to enable/disable Setup Browse Mode.

Device Security (some models) - Enables/disables all I/O ports, audio, network

controllers, SMBus controller, and embedded security devices.

Network Service Boot - Enables/disables boot from OS on a server.

System IDs - Allows you to set Asset tag, ownership tag, Chassis serial number,

UUID, and keyboard locale setting.

DriveLock Security-Lets you assign/modify hard drive p/w for added security.

System Security (some models) - Allows you to enable/disable:

• Data Execution Prevention

• Virtualization Technology

• Virtualization Technology Directed I/O

• Trusted Execution Technology

• Embedded Security Device Support

• OS management of Embedded Security Device through OS

• Virtual Appliance options

• Smart Card BIOS Password Support

Setup Security Level - Provides method to allow users limited access to change

specified setup options without knowing Setup password.

Power OS Power Management - Lets you enable/disable Runtime Power Management,

Idle Power Savings, ACPI S3 Hard Disk Reset, ACPI S3 PS2 Mouse Wakeup,

USB Wake on Device Insertion, Unique Sleep State Blink Rates.

Hardware Power Management-Lets you enable/disable SATA bus power mgmt.

Thermal - Allows you to control minimum permitted fan idle speed.

Advanced Power-On Options - Allows you to set:

• POST mode - QuickBoot, FullBoot, or FullBoot every 1-30 days.

• POST messages - Enable/disable

• MEBx Setup prompt - Enable/disable or hidden/displayed

• F9 prompt - Enable/disable

• F10 prompt - Enable/disable

• F12 prompt - Enable/disable

• Factory Recovery Boot Support - Enable/disable

• Option ROM prompt - Enable/disable

• WOL After Power Loss - Enable/disable

• Remote wakeup boot source - Remote server/local hard drive

• After Power Loss - Off/on/previous state

• POST delay - None, 5, 10, 15, or 20 seconds

• Limit CPUID

Execute Memory Test -Restarts computer and executes POST memory test.

BIOS Power-On - Allows you to set the computer to turn on at a preset time.

Onboard Devices - Lets you set resources or disable onboard system devices.

PCI Devices - Lists installed PCI devices with their IRQ settings and allows you

to reconfigure IRQ or disable devices.

PCI VGA Configuration - Allows you to specify which VGA controller will be

used when multiple video adapters are available.

Bus Options (some models) - Allows you to enable/disable PCI SERR# Gener-

ation and PCI VGA palette snooping.

Device Options - Allows you to set:

• Printer Mode - Bi-Directional, EPP & ECP, Output Only

• Num Lock state at power-on - off/on

• S5 Wake on LAN - enable/disable

• Processor cache - enable/disable

• Multi-Processor - enable/disable

• Integrated video - enable/disable

• Internal speaker - enable/disable

• Monitor Tracking - enable/disable

• NIC PXE Option ROM Download - enable/disable

• SATA RAID Option ROM Download - enable/disable

• HPET - enable/disable

dc5850 Illustrated Parts & Service Map, SFF Chassis 481407-001 page 4

HP Insight Diagnostics

The HP Insight Diagnostics utility allows you to view information about the hardware configu-

ration of the computer and perform hardware diagnostic tests on the subsystems of the com-

puter. The utility simplifies the process of effectively identifying, diagnosing, and isolating

hardware issues.

The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the cur-

rent configuration of the computer. From the Survey tab, there is access to several categories of

information about the computer. Other tabs provide additional information, including diagnostic

test options and test results. The information in each screen of the utility can be saved as an html

file and stored on a diskette or USB HP flash drive.

Use HP Insight Diagnostics to determine if all the devices installed on the computer are recog-

nized by the system and functioning properly. Running tests is optional but recommended after

installing or connecting a new device.

You should run tests, save the test results, and print them so that you have printed reports avail-

able before placing a call to the Customer Support Center.

Insight Diagnostics may be found on the Documentation and Diagnostics CD that shipped with

the computer. The tool may also be downloaded from the HP Web site using the following pro-

cedure:

1. Go to www.hp.com

2. Click the Software & Download driver link.

3. Enter the product number (for example, dc5800) in the text box and press the Enter key.

4. Select the specific product.

5. Select the OS.

6. Click the Diagnostics link.

7. Select HP Insight Diagnostics Offline Edition.

8. Select the proper language and click Download.

NOTE: The download includes instructions on how to create a bootable CD.

Common POST Error Messages

Screen Message Description Recommended Action

101-Option ROM Error 1. System ROM checksum.

2. Expansion board option

ROM checksum.

1. Verify ROM, reflash if required

2. Remove suspected card, reboot

3. If expansion board recently added,

remove to see if problem remains.

4. Clear CMOS.

5. If message disappears, may be

problem with expansion card.

6. Replace system board.

162-System Options

Not Set

Configuration incorrect.

RTC battery may need to be

replaced.

Run Computer Setup and check con-

figuration in Advanced > Onboard

Devices. Reset date and time in Con-

trol Panel. If problem persists,

replace RTC battery.

163-Time & Date Not

Set

Invalid time or date in con-

figuration memory.

RTC (real-time clock) bat-

tery may need to be

replaced.

Reset the date and time under Con-

trol Panel (Computer Setup can also

be used). If the problem persists,

replace the RTC battery.

164-Memory Size

Error

Memory amount has

changed since the last

boot (memory added or

removed).

Incorrect memory configu-

ration.

Press the F1 key to save the memory

changes.

-or-

1. Run Setup (F10).

2. Make sure the memory module(s)

are installed properly.

3. If third-party memory has been

added, test using HP-only

memory.

4. Verify proper memory module

type.

201-Memory Error RAM failure. 1. Run Setup (F10).

2. Ensure memory modules are

correctly installed.

3. Verify proper memory module

type.

4. Remove and replace the identified

faulty memory module(s).

5. If the error persists after replacing

memory modules, replace the

system board.

213-Incompatible

Memory Module in

Memory Socket(s) X,

X, ...

A memory module in mem-

ory socket identified in the

error message is missing

critical SPD information, or

is incompatible with the

chipset.

1. Verify proper memory module

type.

2. Try another memory socket.

3. Replace DIMM with a module

conforming to the SPD standard.

214-DIMM Configura-

tion Warning

Populated DIMM configura-

tion is not optimized.

Rearrange the DIMMs so that each

channel has the same amount of

memory.

215-DIMM Configura-

tion Warning

Populated DIMM configura-

tion is not optimized.

Remove power from the system and

reinstall memory modules. Populate

modules starting with slot XMM4,

then XMM3, followed by slots

XMM2 and XMM1.

219-ECC Memory

Module Detected ECC

Modules not supported

on this Platform

Recently added memory

module(s) support ECC

memory error correction.

1. If additional memory was recently

added, remove it to see if the

problem remains.

2. Check product documentation for

memory support information.

301, 304-Keyboard

error

Keyboard failure. 1. Reconnect keyboard with

computer turned off.

2. Check connector for bent of

missing pins.

3. Ensure that none of the keys are

depressed.

4. Replace keyboard.

5. If 304 possible system board

issue.

Common POST Error Messages (continued)

Screen Message Description Recommended Action

501-Display Adapter

Failure

Graphics display controller. 1. Reseat graphics card.

2. Clear CMOS.

3. Check monitor connection.

4. Replace graphics card (if

possible).

510-Flash Screen

Image Corrupted

Flash Screen image has

errors.

Reflash the system ROM with the

latest BIOS image.

511-CPU, CPUA, or

CPUB Fan not

Detected

CPU fan is not connected or

may have malfunctioned.

1. Reseat CPU fan.

2. Reseat fan cable.

3. Replace CPU fan.

512-Chassis, Rear

Chassis, or Front Chas-

sis Fan not Detected

Chassis, rear chassis, or

front chassis fan is not con-

nected or may have mal-

functioned.

1. Reseat chassis, rear chassis, or

front chassis fan.

2. Reseat fan cable.

3. Replace chassis, rear chassis, or

front chassis fan.

601-Diskette Control-

ler Error

Diskette controller circuitry

or floppy drive circuitry

incorrect.

1. Run Computer Setup.

2. Check and/or replace cables.

3. Clear CMOS.

4. Replace diskette drive.

5. Replace the system board.

605-Diskette Drive

Type Error

Mismatch in drive type. 1. Run Computer Setup.

2. Disconnect any other diskette

controller devices (tape drives).

3. Clear CMOS.

917-Front Audio Not

Connected

Front audio harness has

been detached or unseated

from motherboard.

Reconnect or replace front audio

harness.

918-Front USB Not

Connected

Front USB harness has been

detached or

unseated from motherboard.

Reconnect or replace front USB har-

ness.

921-Device in PCI

Express slot failed to

initialize

There is an incompatibility/

problem with this device

and the system or PCI

Express Link could not be

retrained to an x1.

Try rebooting the system. If the error

reoccurs, the device may not work

with this system

1720-SMART Hard

Drive Detects Immi-

nent Failure

Hard drive is about to fail.

(Some hard drives have a

hard drive firmware patch

that will fix an erroneous

error message.)

1. Determine if hard drive is giving

correct error message. Enter

Computer Setup and run the Drive

Protection System test under

Storage > DPS Self-test.

2. Apply hard drive firmware patch

if applicable.

3. Back up contents and replace hard

drive.

1796-SATA Cabling

Error

One or more SATA devices

are improperly attached. For

optimal performance, the

SATA 0 and SATA 1 con-

nectors must be used before

SATA 4 and SATA 5.

Ensure SATA connectors are used in

ascending order. For one device, use

SATA 0. For two devices, use SATA

0 and SATA 1. For three devices, use

SATA 0, SATA1, and SATA 4.

1797-SATA Drivelock

is not supported in

RAID mode.

Drivelock is enabled on one

or more SATA hard drives,

and they cannot be accessed

while the system is config-

ured for RAID mode.

Either remove the Drivelocked

SATA device or disable the Drive-

lock feature. To disable the Drive-

lock feature, enter Computer Setup,

change Storage > Storage Options

> SATA Emulation to IDE, and

select File > Save Changes and

Exit. Re-enter Computer Setup and

select Security > Drivelock. For

each listed Drivelock-capable SATA

device, ensure Drivelock is Disabled.

Lastly, change Storage > Storage

Options > SATA Emulation back to

RAID and select File > Save

Changes and Exit.

1801-Microcode Patch

Error

Processor not supported by

ROM BIOS.

1. Upgrade BIOS to proper version.

2. Change the processor.

Invalid Electronic

Serial Number

Electronic serial number is

missing.

Enter the correct serial number in

Computer Setup.

Memory Parity Error Parity RAM failure.

Third-party graphics card

may be causing a problem.

Run Computer Setup and Diagnostic

utilities. Remove third-party graph-

ics card to see if the problem goes

away.

Network Server Mode

Active and No Key-

board Attached

Keyboard failure while Net-

work Server Mode enabled.

1. Reconnect keyboard with

computer turned off.

2. Check connector for bent or

missing pins.

3. Ensure that none of the keys are

depressed.

4. Replace keyboard.

Parity Check 2 Parity RAM failure.

Third-party graphics card

may be causing a problem.

Run Computer Setup and Diagnostic

utilities. Remove third-party graph-

ics card to see if problem goes away.