Hp Compaq Presario 12Xl202 Notebook Pc Maintenance And Service Guide &

XL2, XL201, XL202, XL203, XL204, XL205, XL212, XL220, XL222, XL223, XL3 - Maintenance & Service Guide Presario 1200 Series c02005974

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Product
Description

Specifications

Pin
Assignments

Battery & Power
Management

Troubleshooting

Removal
Sequence

Parts
Catalog

MSG Index

Welcome to the Maintenance & Service Guide (MSG)

Welcome to the Maintenance and Service Guide (MSG) for Compaq Presario 1200XL Series Portable
Notebooks. This online guide is designed to serve the needs of technicians whose job is to repair
Compaq products.
For copyright and trademark information, refer to the Notice section of this MSG. To locate your
unit’s serial number, to see symbol conventions, or to view technician’s notes, see the Preface. This
MSG is updated periodically online as needed.
For comments or questions about the contents of this MSG, contact Compaq.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For help on navigating in this guide, refer to Using this Guide.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

WELCOME TO THE MAINTENANCE & SERVICE GUIDE (MSG) 1

Using this Guide
To effectively use this guide, refer to the list of bookmarks at the left of the screen. These
bookmarks help you navigate through the document quickly and easily. They are accessible from
anywhere in the Maintenance and Service Guide (MSG).

Viewing a Chapter
Click one of the bookmarks or one of the color-coded bubbles on the Welcome page to view a
chapter of this MSG.

Expanding & Hiding Topics
Click the + to expand or show the contents of a section, or click the – to hide the contents.
Opening another Chapter
Return to the Welcome page by clicking the bookmark, 1200 Series Maintenance and Service
Guide, and then click the bookmark or color-coded bubble for another chapter.

Printing the MSG
For portable copies of this MSG, you can print single pages, multiple pages, or the entire guide. In
the Acrobat Reader, click File, and then Print... for printing options.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

WELCOME TO THE MAINTENANCE & SERVICE GUIDE (MSG) 2

Before You Begin
Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS
OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be photocopied or
reproduced in any form without prior written consent from Compaq Computer Corporation.
© 2000 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
Compaq, Presario 1200 Series Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Windows 98 and Windows 2000 are trademarks of Microsoft
Corporation.
The software described in this guide is furnished under a license agreement or nondisclosure
agreement. The software may be used or copied only in accordance with the terms of the
agreement.
Product names mentioned herein may be trademarks and/or
registered trademarks of their respective companies.
Maintenance and Service Guide
Compaq Presario 1200 Series Notebook Computer
First Edition (July 2000) Compaq Computer Corporation

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

BEFORE YOU BEGIN 1

Preface
This Maintenance and Service Guide is a troubleshooting guide that is used as a reference guide
when servicing the Compaq Presario 1200 Series Notebook Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1200
Series Notebooks without notice.

Symbols
The following words and symbols mark special messages throughout this guide.

WARNING: Text set off in this manner indicates that a failure to follow directions
in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that a failure to follow directions
could result in damage to equipment or loss of data.

Important: Text set off in this manner preseats clarifying information or specific
instructions.
Note: Text set off in this manner presents commentary, sidelights, or interesting
points of information.

Technician Notes

WARNING: Only authorized technicians trained by Compaq should repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module level repair. Because of the complexity of the individual
boards and subassemblies, the user should not attempt to make repaires at the
component level or to make modifications to any printed circuit board. Improper
repairs can create a safety hazard. Any indications of component replacement or
printed circuit board modifications may void any warranty.

Serial Number
When requesting information or ordering spare parts, you should provide the Notebook serial
number to Compaq. The serial number location is underneath the Notebook.

2 BEFORE YOU BEGIN

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Locating Additional Information
The following documentation is available to support this product:

•

Compaq Presario 1200XL Series Notebook Computer documentation set

•

Introducing Windows 98 Guide

•

Introducing Windows 2000 Guide

•

Service Training Guides

•

Compaq Service Advisories and Bulletins

•

Compaq QuickFind

•

Compaq Service Quick Reference Guide

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

BEFORE YOU BEGIN 3

Product Description
Models and Features
XL2, XL201-205
Compaq Presario 1200 Series Portable Notebook Computer Models
Feature

XL2

XL201

XL202

Display

12.1-in HPA

Processor

Cel/566(128)
FCPGA

Hard Drive

5.0 GB

CD or DVD

24X CD-Rom

Diskette
Drive

1.44 Std. Diskette

Modem

56K Mini PCI
d/f 1, Bear*

56K Mini PCI d/f 2,
Seminole*

Battery

3.8 NiMH

System
Memory

32 MB

64 MB

Feature

XL203

XL204

XL205

Display

12.1-in HPA

13.0-in HPA

12.1-in HPA

Processor

Cel/566(128)
FCPGA

Hard Drive

5.0 GB

CD or DVD

24X CD-Rom

Diskette
Drive

1.44 Std. Diskette

Modem

56K Mini PCI d/f 2
Seminole*

56K Mini PCI
d/f 1, Bear*

56K Mini PCI
d/f 2&3*

Battery

3.8 NiMH

System
Memory

32 MB

64 MB

*See Modem Legend
Additional Models on Next Page

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

PRODUCT DESCRIPTION 1

XL212-223

Compaq Presario 1200 Series Portable Notebook Computer Models
Feature

XL212

XL220

XL222

XL223

Display

13.3-in TFT

13.0-in HPA

12.1-in TFT

13.3-in TFT

Processor

PIII/650(256)
FCPGA

Cel/600(128)
FCPGA

Cel/566(128)
FCPGA

Cel/600(128)
FCPGA

Hard Drive

5.0 GB

6.0 GB

5.0 GB

6.0 GB

CD or DVD

24X CD-Rom

DVD

Diskette
Drive

1.44 Std. Diskette

Modem

56K Mini PCI
d/f 2&3*

56K Mini PCI d/f 1* 56K Mini PCI d/f 2,
Seminole*

56K Mini PCI d/f 1*

Battery

3.2 Li-ion

System
Memory

64 MB

* Modem Legend
1) 56K Mini PCI d/f 1 = Bear/Grizzly Modem/NIC Combo = NA, CKK, LA
2) 56K Mini PCI d/f 2 = Seminole = EMEA/APD
3) 56K Mini PCI d/f 3 = Seminole 2 = All AUS/NZ
Additional Models on Next Page

2 PRODUCT DESCRIPTION

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

XL3, XL301-310

Compaq Presario 1200 Series Portable Notebook Computer Models
Feature

XL3

XL301

XL302

XL303

Display

12.1-in HPA

12.1-in TFT

Processor

Cel/566(128)
FCPGA

Cel/600(128)
FCPGA

Hard Drive

5.0 GB

6.0 GB or 10.0 GB

CD or DVD

24X CD-Rom

Diskette
Drive

1.44 Std. Diskette

56K Mini PCI
d/f 1, Bear*

56K Mini PCI
d/f 1*

56K Mini PCI d/f 2,
Seminole*

56K Mini PCI d/f 2*

3.8 NiMH

3.2 Li-ion or
3.8 NiMH

System
Memory

32 MB

64 MB

Feature

XL304

XL305

XL307

XL310

Display

13.0-in HPA

12.1-in TFT

13.3-in TFT

12.1-in TFT

Processor

Cel/600(128)
FCPGA

Hard Drive

6.0 GB

6.0 GB or 10.0 GB

6.0 GB

CD or DVD

24X CD-Rom

8X DVD

Diskette
Drive

1.44 Std. Diskette

Modem

56K Mini PCI
d/f 1, Bear*

56K Mini PCI
d/f 1&3*

56K Mini PCI d/f 2* 56K Mini PCI d/f 1*

Battery

3.8 NiMH

3.2 Li-ion

System
Memory

64 MB

Modem
Battery

*See Modem Legend
Additional Models on Next Page

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

PRODUCT DESCRIPTION 3

XL311-325

Compaq Presario 1200 Series Portable Notebook Computer Models
Feature

XL311

XL312

XL314

Display

13.3-in TFT

12.1-in TFT

13.3-in TFT

Processor

Cel/700(256) FCPGA

PIII/700(256) FCPGA

Hard Drive

10.0 GB

6.0 GB

CD or DVD

8X DVD

24X CD-Rom

Diskette
Drive

1.44 Std. Diskette

Modem

56K Mini PCI d/f 1*

56K Mini PCI d/f 1&3*

Battery

3.2 Li-ion

System
Memory

64 MB

Feature

XL320

XL323

XL325

Display

12.1-in TFT

13.3-in TFT

Processor

Cel/633(128) FCPGA

PIII/650(256) FCPGA

Hard Drive

6.0 GB

10.0 GB

6.0 GB

CD or DVD

24X CD-Rom

8X DVD

Diskette
Drive

1.44 Std. Diskette

Modem

56K Mini PCI d/f 1*

Battery

3.2 Li-ion

3.8 NiMH

3.2 Li-ion

System
Memory

64 MB

4 PRODUCT DESCRIPTION

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

XL326-330
Compaq Presario 1200 Series Portable Notebook Computer Models
Feature

XL326

XL327

XL330

Display

13.0-in HPA

12.1-in TFT

Processor

Cel/600(128)
FCPGA

Cel/633(128)
FCPGA

PIII/650(256)
FCPGA

Hard Drive

6.0 GB

CD or DVD

24X CD-Rom

Diskette
Drive

1.44 Std. Diskette

Modem

56K Mini PCI
d/f 1*

56K Mini PCI d/f 1*

Battery

3.2 Li-ion

System
Memory

128 MB

64 MB

* Modem Legend
1) 56K Mini PCI d/f 1 = Bear/Grizzly Modem/NIC Combo = NA, CKK, LA
2) 56K Mini PCI d/f 2 = Seminole = EMEA/APD
3) 56K Mini PCI d/f 3 = Seminole 2 = All AUS/NZ

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

PRODUCT DESCRIPTION 5

Front of Unit

Description

6 PRODUCT DESCRIPTION

1 Display Release Latch

6 Right TouchPad Button

2 Display

7 Scroll Button

3 Power (On/Off) Button

8 Left TouchPad Button

4 Lid Switch

9 TouchPad

5 Speakers

- Keyboard

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Internet Zone Buttons and Lights

Description

1 Num Lock Light

4 Instant E-mail Access Button

2 Caps Lock Light

5 Retail Central Button

3 Instant Internet Access Button

6 Power Button

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

PRODUCT DESCRIPTION 7

Front Bezel Components

Description

1 Power (On/Off) Light

4 Volume Down Button

2 Battery Charge Light

5 Volume Up Button

3 AC Power Light

8 PRODUCT DESCRIPTION

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Right-Side Components

Description

Battery Compartment

PC Card Eject Button

PC Card Slot

Microphone Jack

Headphone Jack

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

PRODUCT DESCRIPTION 9

Left-Side Components

Description

Security Slot

CD or DVD Manual Eject Hole

CD or DVD Player

Diskette Drive

CD/DVD Eject Button

Diskette Drive Eject Button

10 PRODUCT DESCRIPTION

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Underneath the Unit

Description

1 Stand Feet

4 Speaker Ports

2 Serial and Model Number

5 Modem Compartment

3 Memory Compartment

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

PRODUCT DESCRIPTION 11

Rear Connectors

Description

1 Modem

5 Fan Vent

2 AC Power

6 VGA External Monitor

3 Keyboard/Mouse Port

7 USB Ports

4 Printer/Parallel Port

12 PRODUCT DESCRIPTION

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Specifications
Physical and Environmental
Computer Specifications
Dimensions

U.S.

Metric

Height
Width
Depth

1.75 in
9.73 in
12.36 in

4.44 cm
24.715 cm
31.4 cm

7.23 lb
7.32 lb
7.36 lb

3.28
3.32
3.34
3.26

Weight
with 12.1”
with 12.1”
with 13.0”
with 13.3”

HPA Display
TFT Display
HPA Display
TFT Display

Stand-Alone (Battery Pack) Power
Requirements
Nominal Operating
Maximum Average
Peak Operating
AC Power Requirements
Operating Voltage
Operating Current
Operating Frequency
Maximum Transient

kg
kg
kg
kg

Li-ion Enhanced & Li-ion 4.0 AHr
W @ 14.8 V
W @ 14.8 V
W @ 14.8 V
100-240 V
1.3A/0.8A RMS 1.5A Max. (60W)
47-63 Hz
Meets IEC1000-4-4 and IEC1000-4-5
1kV for 50 ns

Temperature
Operating
Nonoperating

50° to 95°F
-4° to 140°F

Relative Humidity (noncondensing)
Operating
Nonoperating (tw = 38.7°C max)

10 to 90%
5 to 95%

10° to 35°C
-20° to 60°C

Continued

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

SPECIFICATIONS 1

U.S.

Metric

Altitude
Operating
Non-Operating

0 to 10,000 ft
0 to 30,000 ft

0 to 3.15 km
0 to 9.14 km

Shock
Operating
Nonoperating

10 G, 11 ms, half sine
240 G, 2 ms, half sine

Vibration
Operating
Nonoperating

0.5 G
1.5 G

2 SPECIFICATIONS

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

System Interrupts
IRQ

Device(s)

System Timer

Standard 101/102-Key or Microsoft Natural Keyboard

Programmable Interrupt Controller

Standard Floppy Disk Controller

Printer Port

System CMOS/Real Time Clock

VIA PCI Audio Controller

Texas Instruments PCI-1410 CardBus Controller

Trident CyberBlade i1 AGP (51)

SCI IRQ used by ACPI Bus

ACPI IRQ Holder for PCI IRQ Steering

VIA Tech 3038 PCI to USB Universal Host Controller

ACPI IRQ Holder for PCI IRQ Steering

Compaq PCI Modem Enumerator

Synaptics PS/2 TouchPad

Numeric Data Processor

VIA Bus Master PCI IDE Controller

Primary IDE Controller (Dual FIFO)

VIA Bus Master PCI IDE Controller

Secondary IDE Controller (Dual FIFO)

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

SPECIFICATIONS 3

System DMA
DMA

Device(s)

Standard Floppy Disk Controller

Direct Memory Access Controller

System I/O Address
I/O Address

System Function (Shipping Configuration)

0000h-000Fh

Direct Memory Access Controller

0020h-0021h

Programmable Interrupt Controller

0040h-0043h

System Timer

0060h-0060h

Standard 101/102-Key or Microsoft Natural Keyboard

0061h-0061h

System Speaker

0062h-0062h

ACPI Embedded Controller

0064h-0064h

Standard 101/102-Key or Microsoft Natural Keyboard

0066h-0066h

ACPI Embedded Controller

0070h-0075h

System CMOS/Real Time Clock

0081h-008Fh

Direct Memory Access Controller

00A0h-00A1h

Programmable Interrupt Controller

00C0h-00DFh

Direct Memory Access Controller

00F0h-00FFh

Numeric Data Processor

0170h-0177h

VIA Bus Master PCI IDE Controller

0170h-0177h

Secondary IDE Controller (Dual FIFO)

01F0h-01F7h

VIA Bus Master PCI IDE Controller

01F0h-01F7h

Primary IDE Controller (Dual FIFO)

0200h-0207h

Gameport Joystick

02F8h-02FFh

Compaq 56K V.90 HSF Mini PCI Modem

0376h-0376h

Secondary IDE Controller (Dual FIFO)

0376h-0376h

VIA Bus Master PCI IDE Controller

0378h-037Fh

Printer Port (LPT1)

03B0h-03BBh

Trident CyberBlade i1 AGP (51)

4 SPECIFICATIONS

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

System Function (Shipping Configuration)

03C0h-03DFh

Trident CyberBlade i1 AGP (51)

03E8h-03EFh

Symphony Port (COM3)

03F0h-03F5h

Standard Floppy Disk Controller

03F6h-03F6h

VIA Bus Master PCI IDE Controller

03F6h-03F6h

Primary IDE Controller (Dual FIFO)

03F7h-03F7h

Standard Floppy Disk Controller

0CF8h-0CFFh

PCI Bus

1000h-10FFh

VIA PCI Audio Controller (WDM)

1400h-141Fh

VIA Tech 3038 PCI to USB Universal Host Controller

1420h-1427h

Primary IDE Controller (Dual FIFO)

1420h-142Fh

VIA Bus Master PCI IDE Controller

1428h-142Fh

Secondary IDE Controller (Dual FIFO)

1430h-1433h

VIA PCI Audio Controller (WDM)

1434h-1437h

VIA PCI Audio Controller (WDM)

1438h-143Fh

Compaq PCI Modem Enumerator

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

SPECIFICATIONS 5

System Memory Catalog
Memory Address

Device(s)

00000000h-0009FFFFh

System Board Extension for ACPI BIOS

000A0000h-000AFFFFh

Trident CyberBlade i1 AGP (51)

000B0000h-000BFFFFh

Trident CyberBlade i1 AGP (51)

000C0000h-000CBFFFh

Trident CyberBlade i1 AGP (51)

000DC000h-000DFFFFh

System Board Extension for ACPI BIOS

000E0000h-000FFFFFh

System Board Extension for ACPI BIOS

03800000h-03800FFFh

Texas Instruments PCI-1410 CardBus Controller

F4000000h-F400FFFFh

Compaq PCI Modem Enumerator

F4100000h-F411FFFFh

Trident CyberBlade i1 AGP (51)

F4100000h-F57FFFFFh

PCI Standard PCI-to-PCI Bridge

F4120000h-F412FFFFh

Trident CyberBlade i1 AGP (51)

F4800000h-F4FFFFFFh

Trident CyberBlade i1 AGP (51)

F5000000h-F57FFFFFh

Trident CyberBlade i1 AGP (51)

F8000000h-FBFFFFFFh

PCI Standard Host CPU Bridge

FFFE0000h-FFFFFFFFh

System Board Extension for ACPI BIOS

6 SPECIFICATIONS

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Display Information
12.1-in HPA & 12.1-in TFT
12.1-in HPA Display Panel
U.S.

Metric

Dimensions
Height
Width

7.97 in
10.82 in

20.25 cm
27.5 cm

Display Dimensions
Height
Width

9.73 in
12.36 in

24.715 cm
31.4 cm

Weight

2.3 lb

1.045 kg

Contrast Ratio

40:1

Brightness

100 nits

Total Power
Consumption

1.2 to 1.5W typ (Assuming backlight current of 5.0
mA, or 100 nits luminance)

Response Time

150 ms

Refresh Rate

150 Hz
12.1-in TFT Display Panel
U.S.

Metric

Dimensions
Height
Width

7.83 in
10.82 in

19.9 cm
27.5 cm

Display Dimensions
Height
Width

9.73 in
12.36 in

24.715 cm
31.4 cm

Weight

2.425 lb

1.1 kg

Contrast Ratio

100:1

Brightness

100 nits

Total Power
Consumption

1.2 to 1.5W typ (Assuming backlight current of 5.0
mA, or 100 nits luminance)

Response Time

50 ms

Refresh Rate

60 Hz

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

SPECIFICATIONS 7

13.0-in HPA & 13.3-in TFT
13.0-in HPA Display Panel
U.S.

Metric

Dimensions
Height
Width

8.58 in
11.61 in

21.8 cm
29.5 cm

Display Dimensions
Height
Width

9.73 in
12.36 in

24.715 cm
31.4 cm

Weight

2.425 lb

1.1 kg

Contrast Ratio

50:1

Brightness

100 nits

Total Power
Consumption

1.3 to 2.1W typ (Assuming backlight current of 5.0
mA, or 100 nits luminance)

Response Time

150 ms

Refresh Rate

150 Hz
13.3-in TFT Display Panel
U.S.

Metric

Dimensions
Height
Width

7.89 in
10.82 in

21.5 cm
28.4 cm

Display Dimensions
Height
Width

9.73 in
12.36 in

24.715 cm
31.4 cm

Weight

2.3 lb

1.045 kg

Contrast Ratio

150:1

Brightness

100 nits

Total Power
Consumption

1.2 to 1.5W typ (Assuming backlight current of 5.0
mA, or 100 nits luminance)

Response Time

50 ms

Refresh Rate

150 Hz

8 SPECIFICATIONS

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Memory Expansion
Memory Expansion
System
Memory

Expansion
Board
Memory

Total
Memory

32MB

none

32MB

64MB

32MB

64MB

96MB

32MB

128MB

160MB

32MB

256MB

288MB

64MB

none

64MB

32MB

96MB

64MB

128MB

64MB

128MB

193MB

64MB

256MB

320MB

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

SPECIFICATIONS 9

Diskette Drive
Diskette Drive

10 SPECIFICATIONS

Capacity per Diskette (High/Low)

1.44 MB/720KB

Diskette Size

3.5 inch

Number of LED Indicators (Read/
Write)

Number of Drives Supported

Drive Rotation (rpm)

300

Transfer Rate (Kbps)

500

Bytes per Sector

512

Sectors per Track (High/Low)

18/9

Tracks per Side (High/Low)

Access Times
Track-to-Track (ms)
Average (ms)
Setting Time (ms)
Latency Average (ms)

3
94
15
100

Cylinders (High/Low)

Number of Read/Write Heads

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Hard Drive
Hard Drives
Drive Type

6.0GB

12.0GB

Capacity Per Drive

6.0GB

12.0GB

Logical Configuration
Cylinders
Heads
Sectors per Track
Bytes per Sector

8647
4
190/330
512

11968
6
190/330
512

Seek Times
Typical
(including settling in ms)
Single Track
Full Stroke

4
14
24

Transfer Rate at Interface

33.3 MB/s

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

SPECIFICATIONS 11

CD or DVD Drive
CD or DVD Drive
8x DVD

24x CD-ROM

Dimensions

128 x 129 x 12.7 mm

Weight

0.29 kg

0.19 kg

Rotational Speed Approx.

2300 rpm

4225 rpm

5400 KB/s

3600 KB/s

Access Time
Average Random Access
Time

140 ms

120 ms

Spin Up Time

3.8 s

2.7 s

Data Buffer Capacity

128 KB

Typical Transfer Rate
Sustained Data- Transfer
Rate

12 SPECIFICATIONS

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Battery Pack
Battery Pack
Type

Lithium Ion (Li-ION)

Dimensions
Height
Length
Width

0.8 in (20.3 mm)
5.7 in (145 mm)
3.1 in (78.7 mm)

Weight

0.90 lb (408.2 g)

Operating Lifetime

2 hr 30 min*

Energy
Nominal Open
Circuit Voltage
Capacity
Power

14.4 V
3000 mAH
43.2 WH

Temperature Requirements
Operating
Non-Operating
Charging

32° F (0 to 50° C)
-20° C to 60° C
5° C to 45° C

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

SPECIFICATIONS 13

Pin Assignments
This appendix provides connector pin assignment tables for Compaq Presario 1200 Series Portable
Computers. For more information on connectors, refer to the section on Rear Connectors.
Note: The signals in all tables of this appendix are considered active high unless
otherwise indicated by an asterisk (*).

Parallel Connector

Pin Assignments
Pin

Signal

Strobe*

Acknowledge*

Data Bit 0

Busy

Data Bit 1

Paper Out

Data Bit 2

Select

Data Bit 3

Auto Linefeed*

Data Bit 4

Error*

Data Bit 5

Initialize Printer*

Data Bit 6

Select In*

Data Bit 7

18-25

Signal Ground

* = Active low

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

PIN ASSIGNMENTS 1

Universal Serial Bus (USB) Connectors

Pin Assignments
Pin

Signal

+5V

Data -

Data +

Ground

External VGA Monitor Connector

Pin Assignments

2 PIN ASSIGNMENTS

Signal

Red Analog

+5V

Green Analog

Ground

Blue Analog

Monitor Detect

Not connected

DDC2B Data

Ground

Horizontal Sync

Ground Analog

Vertical Sync

Ground Analog

DDC2B Clock

Ground Analog

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Modem Connector

Pin Assignments
Pin

Signal

Unused

Tip

Ring

Unused

Keyboard/Mouse Connector

Pin Assignments
Pin

Signal

Data 1

+5 V

Data 2

Clock 1

Ground

Clock 2

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

PIN ASSIGNMENTS 3

Battery and Power Management
This chapter describes power management and proper battery operating practices for Presario 1200
Series Notebooks. These practices include conservation of AC power and effective control of energy
to extend the operating life of the battery. The following Power Mode sections also outline the
correct methods of starting and shutting down the Notebook in various situations.

Power Modes
Presario 1200 Series Notebooks have three levels of low power: Hibernation, Standby, and Full Off.

Hibernation
Hibernation mode helps conserve battery life and protect data. The Notebook automatically enters
Hibernation when the battery has little power left, or when the Notebook (operating on battery
power) is in Standby mode for more than one hour. As the Notebook enters Hibernation, it
automatically stores the contents of its memory to the hard drive before shutdown. When the
Notebook wakes from Hibernation, it returns to its former state.
Note: When the Notebook enters or wakes from Hibernation mode, a Progress window is
displayed.
To activate Hibernation mode, press the Power

Ÿ button once.

To resume from Hibernation mode, press the Power

Ÿ button once.

Standby
Standby is a low-power mode, also referred to as Sleep mode. The Notebook maintains system
information and open files while in Standby mode. Selecting Standby instead of turning off the
Notebook when your have finished working has two advantages: 1. It allows the Notebook to wake
up faster than it would if it had been turned off; 2. It saves more power than the Active-On mode.

CAUTION: Unsaved information is lost if the Notebook is turned off prior to
system wake-up, or if a power loss occurs while using the AC adapter.

To activate Standby/Sleep mode, press Fn+F4 or click Start. Select the Shut Down option, and
then Standby.
To resume from Stand/Sleep mode, press any key.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

BATTERY AND POWER MANAGEMENT 1

Full Off
Full Off mode consumes no power. The battery charges continuously if the battery is installed while
the Notebook is in Full Off mode and if the Notebook remains plugged into external AC power.
Note: Unsaved information is lost if the Notebook is turned off without first saving the
data.
To activate Full Off mode, complete the following steps:
1. Click the Start button on the Windows taskbar.
2. Click Shut Down, then select Shut Down from the options.
To resume from Full Off mode, press the Power button once.

CAUTION: The Notebook must be turned off (Full Off mode) when installing or
replacing components. Follow the instructions for putting the Notebook into
Full Off mode. Be sure to unplug the Notebook from the outlet, and remove the
battery pack (refer to the removal procedures section: Battery Pack) before
servicing any parts.

2 BATTERY AND POWER MANAGEMENT

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Summary of Power Modes
The following table outlines the procedures for entering and exiting the various power modes, and
the external indicators for each mode.
Standby Mode

Automatic
Activation

Manual
Activation

Resume/
Exit

Indicators

Hibernation Mode

Off Mode

15 minutes if using
battery power* (preset
default)

When battery is low or
after 1 hour of
Standby*

Standard Shutdown*:
click Start on the
Windows taskbar, click
Shut Down, and then
Shut Down from menu
options.

Press Fn+F4 key
combination or click
Start on the Windows
taskbar, Shut Down, and
then Standby.

Press the Power
button once.

Manual Shutdown**:
Press and hold down the
Power Ÿ button for
four seconds.
OR
Fn+Power (press and
hold the Fn key then
press the Power
button).

Press any key.

Press the Power
button once.

Power light flashes and
Moon é icon appears on
status display.

Power light is off,
screen is blank, and
Power Ÿ icon does not
appear on status
display.

* TThe Notebook will not automatically enter Standby or Hibernation mode if using AC power.
** Important: The Manual Shutdown procedure is not recommended unless the Standard Shutdown is
uuuunsuccessful.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

BATTERY AND POWER MANAGEMENT 3

Power Settings
Power management modes can be initiated based on the amount of time passed since the last
system activity. System activity includes keyboard strokes, mouse movement, CD/DVD playback,
and modem usage.

Power Schemes
Different patterns of Notebook use determine the level of power management needed. The Power
management settings can be selected using several predefined Power Schemes. To access these
options, select Power Management on the Control Panel, then click the Power Schemes tab. The
default Power Schemes are Home/Office Desk, Portable/Laptop, and Always On. Power Schemes can
also be customized by changing the following options:

•

System Standby: the length of inactivity before the Notebook goes into Standby mode

•

Turn Off Monitor: the length of inactivity before the screen times out and goes blank

•

Turn Off Hard Disks: the length of inactivity before the hard drive goes into low-power
mode
Important: The setting for the Hard Disk must be less than or equal to the setting for
the System. If the Notebook is on a network, Compaq recommends that System
Standby be set to Never.

The following table shows the default settings for each Power Scheme.
Power Scheme

AC Power

Battery Power

Always On
System Standby
Turn OFF Monitor
Turn OFF Hard Disks
Hibernate

Never
20 minutes
Never
Never

Never
15 minutes
30 minutes
Never

Portable/Laptop
System Standby
Turn OFF Monitor
Turn OFF Hard Disks
Hibernate

Never
3 hours
15 minutes
Never

15 minutes
Never
10 minutes
1 hour

Home/Office Desk
System Standby
Turn OFF Monitor
Turn OFF Hard Disks
Hibernate

Never
20 minutes
Never
Never

5 minutes
5 minutes
10 minutes
20 minutes

4 BATTERY AND POWER MANAGEMENT

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Alarms
The Notebook can be set to Alarm when the battery power level is reduced or when it reaches a
critically low level. The Notebook can also be set to enter a low-power mode when the battery
reaches a specific power level.

CAUTION: The settings on the Alarms tab are preset for the Notebook to run at
optimum efficiency. Changing any of these settings may cause the Notebook to
function improperly. It is recommended that these settings be left at their default
values.

Default Alarm Settings
Setting

Low Battery

Critical Battery

Alarm power level

10%

Notification

Sound

No Action

Power Mode

No Action

Hibernation

Active

Enabled

Rebooting After a Lockup
To reboot the Notebook when the keyboard is frozen, or when the screen is locked, press and hold
down the Power Ÿ button for at least four seconds to perform a Manual Shutdown. Then restart the
Notebook with a single press of the Power Ÿ button.
If the Notebook still does not recover, shut it down by pressing the Power Ÿ button and holding it
down for four seconds. Then remove the battery and unplug the AC power for at least 30 seconds.
Reinsert the battery or reconnect AC power, and press the Power Ÿ button once to reboot.

Recovering From a Loss of Electrical Power
Loss of electrical power causes the Notebook to turn off automatically. This may cause loss of data
because the Microsoft Windows operating system is not able to close all the files and programs
properly.
Loss of power may be caused by one of the following:

•

Interruption of electrical power service

•

Accidental disconnection of the power cord

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

BATTERY AND POWER MANAGEMENT 5

Presario 1200 Series
Model XL2, XL201, XL202, XL203, XL204, XL205, XL212, XL220, XL222, XL223,
XL3, XL301, XL302, XL303, XL304, XL305, XL307, XL310, XL311,
XL312, XL314, XL320, XL323, XL325, XL326, XL327, XL330
If power surges or sags, the display and status lights may flicker, and the Notebook may
automatically restart. If an improper shutdown occurs, the Microsoft Windows utility program,
ScanDisk, runs automatically once power is restored. ScanDisk determines whether the improper
shutdown has caused any errors on the hard disk. These errors may occur if the Microsoft Windows
operating system is not able to close all files correctly before the shutdown. If no errors are found,
the restart process continues. If ScanDisk does detect errors, follow the instructions on the screen
to continue the restart process. Work or information that was not saved before the loss of power or
shutdown may be lost.
If a power failure occurs, or if the power cord disconnects while the Notebook is turned on, turn it off
until normal service is restored. The next time the Notebook is turned on, ScanDisk may run to
check the hard disk for errors caused by improper shutdown.

Increasing Battery Pack Operating Time
Battery pack operating life is affected by several variables. To avoid unnecessary replacement,
consider the following when determining how long a charged battery pack should last:

•

Power conservation settings

•

Hardware configuration

•

Software applications

•

Installed options

•

Display brightness\\Server\projects\Compaq_Port\Portable TimesheetHard drive usage

•

Changes in operating temperatures

•

Type and number of installed PC cards
Note: Power consumption requirements for PC cards vary widely. Some cards drain the
battery pack very rapidly.

Battery pack operating life can be increased by as much as 50 percent by controlling the energy
required by the Notebook and the energy stored in the battery pack.

Minimizing the Energy Required
To minimize the energy required by the Notebook, follow these guidelines:

•

Set the power conservation levels in the Power Management utility to Maximum.

•

Customize the time-out value to work more efficiently with the applications. The length of
battery life depends on the values selected.

6 BATTERY AND POWER MANAGEMENT

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Maximizing the Energy Stored
To maximize the energy stored in the battery pack, follow these guidelines:

•

Condition a Battery Pack at least every 30 days to improve overall battery performance.

•

Keep a battery pack in the Notebook when using it with AC power to supply the battery pack
with a constant trickle charge.

•

Store the battery pack in a cool, dry place when not in use.

Conditioning a Battery Pack

CAUTION: To avoid loss of data, make sure that all information is saved before
completely discharging a battery pack.

To condition a battery pack, complete the following steps:
1. Plug in the AC adapter and allow the battery to charge until the fast charge arrow on the
status display disappears. The battery gauge may read 100% for a period of time before the
arrow disappears.
Note: Do not unplug the AC adapter until the arrow disappears.
2. Unplug the AC adapter and allow the battery to drain until the Notebook enters Hibernation
mode. The Notebook can be used normally during this process.
Note: If the AC adapter is connected while the battery is draining, the process must be
repeated, beginning with Step 1.
The battery is now reconditioned. Plug in the AC adapter and begin using the Notebook.
The table below shows typical battery charging times for each model.
Battery Charge Time
Li-ion Battery Pack

Battery Power

Computer On Line

4.75 hours

Computer Off Line

3.00 hours

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

BATTERY AND POWER MANAGEMENT 7

Disposing of a Used Battery Pack
In the interests of safeguarding our environment, Compaq Computer Corporation recommends that
nickel metal hydride (NiMH) and lithium-ion (Li-ion) battery packs be recycled. Battery packs should
be handled in accordance with country, state, province, or local regulations.

WARNING: Battery pack contains harmful components when exposed. Do not
open, crush, puncture, or incinerate the battery pack. It contains no
field-serviceable parts. Dispose of battery packs properly. Failure to dispose
of battery packs properly may cause harm to humans, animals, and
the environment.

8 BATTERY AND POWER MANAGEMENT

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Troubleshooting
This section provides troubleshooting information for Compaq Presario 1200XL Series Portable
Notebooks. The basic steps in troubleshooting include:
1. Preliminary Steps.
2. The Power-On Self-Test (POST).
3. The recommended actions described in the diagnostic tables in case you are unable to run
POST, or if POST displays an error message.
When following the recommended actions in the sections on Power-On Self-Test (POST) and
Diagnostic Error Codes, perform the steps in the order listed above. Rerun POST after each
recommended action until the problem is solved, or until no error message occurs. Once the
problem is solved, do not continue with any remaining recommended actions.
Note: If the problem is intermittent, check your computer several times to verify that
the problem is solved.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

TROUBLESHOOTING 1

Preliminary Steps
Before running the Power-On Self-Test (POST), complete the following steps:
1. If a Power-on password is established, type the password and press the Enter key. If you do
not know the password, see Clearing the Power-On Password.
2. Run Compaq Diagnostics.
3. Turn off the computer and its external devices.
4. Disconnect any external devices you do not want to test. Do not disconnect the printer if you
want to test it or use it to log error messages.
Important: If the problem only occurs when an external device is connected to the
computer, the problem may be related to the external device or its cable. Check this
problem by running POST both with and without the external device connected.
5. Install loop-back plugs in the serial and parallel connectors if you want to test these ports.
6. Ensure that the hard drive is installed in the Notebook.
7. Ensure that the battery pack is inserted into the Notebook, and that it is connected to an
external AC power source.
When these preliminary steps are completed, you are ready to run POST.

2 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Clearing the Power-On Password
Note: Clearing the Power-on password also removes all Notebook setup attributes that
are programmed in the CMOS.
If you do not know the password, clear the password by performing the following steps:
1. Turn off the computer.
2. Disconnect the power cord.
3. Remove the battery pack.
4. Remove the keyboard.
5. Remove the LED button bezel.
6. Disconnect the back-light cable from the connector on the system board.

Continued

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

TROUBLESHOOTING 3

Presario 1200 Series
Model XL2, XL201, XL202, XL203, XL204, XL205, XL212, XL220, XL222, XL223,
XL3, XL301, XL302, XL303, XL304, XL305, XL307, XL310, XL311,
XL312, XL314, XL320, XL323, XL325, XL326, XL327, XL330
7. To clear the password, remove the RTC battery by prying it out of the socket on the system
board with a non-metallic object. Replace the battery after at least 10 seconds.
Simultaneously make contact with the two pads located at R37 on the system boarding, using
a conductive piece of material such as a piece of wire or tool.

8. Reassemble the Notebook.
9. Turn on the Notebook to verify that the Power-on password has been cleared. If it has not
been cleared, repeat Steps 1 through 7.

4 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Power-On Self-Test (POST)
To run POST, complete the following action:
Turn off the Notebook, then turn it on again. As soon as the Compaq logo appears, press ESC to
clear the logo and display the POST messages as they occur.
If the Notebook does not beep, POST has successfully completed its test and detected no errors.
POST will automatically boot up the Notebook. If a bootable diskette is installed in the diskette drive,
the Notebook will boot from the diskette instead of the hard drive.
However, if POST detects errors, the Notebook will beep and may display a text message.
Note: If the system is not functioning well enough to complete POST, or the display is unable
to show POST error messages, refer to the section Solving Minor Problems.

POST Messages
A list of the POST error codes and their descriptions are shown in the following tables:

102–System Board Failure

Power–On Self–Test Messages
102–System Board Failure
Probable Cause

Recommended Action

DMA, timers, and so on.

Replace the system board.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

TROUBLESHOOTING 5

162–System Options Not Set

162–System Options Not Set
Probable Cause

Recommended Action

Incorrect configuration.

Run Computer Setup.

CMOS reflects an invalid
configuration setting.

Run Computer Setup.

RAM failure.

1.
2.
1.
2.

Memory test data error.
XX000YZZ RAM failure.

Replace
Replace
Replace
Replace

the
the
the
the

memory modules.
system board.
memory modules.
system board.

Replace the system board.

201–Memory Error

XX000YZZ 201–Memory Error
Probable Cause
Keyboard failure.

Recommended Action
1. Ensure that no keys are
pressed during POST.
2. Reconnect the keyboard with
the Notebook off.
3. Replace the keyboard.

301–Keyboard Error

301–Keyboard Error
Probable Cause
Keyboard failure.

6 TROUBLESHOOTING

Recommended Action
1. Ensure that no keys are
pressed during POST.
2. Reconnect the keyboard with
the Notebook off.
3. Replace the keyboard.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

304–Keyboard or System Unit Error

304–Keyboard or System Unit Error
Probable Cause
Keyboard or system board error.

Recommended Action
1. Replace the keyboard.
2. Replace the TouchPad or
mouse.
3. Replace the system board.

601–Diskette Controller Error

601–Diskette Controller Error
Probable Cause
Mismatch in drive type or failure
in the diskette controller.

Recommended Action
1. Run Computer Checkup
(TEST).
2. Check or replace cables.
3. Replace the system board.

605–Diskette Drive Error

605–Diskette Drive Error
Probable Cause

Recommended Action

Mismatch in drive type.

Run Computer Setup.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

TROUBLESHOOTING 7

1780–Primary Hard Drive 0 Failure

1780–Primary Hard Drive 0 Failure
Probable Cause
Disk 0 failed to respond.

Hard drive format error.

Recommended Action
1. Run Computer Checkup
(TEST).
2. Replace the hard drive.
1. Run Computer Checkup
(TEST).
2. Replace the hard drive.

1782–Hard Drive Controller

1782–Hard Drive Controller
Probable Cause
Hard drive controller failure.

8 TROUBLESHOOTING

Recommended Action
1. Run Computer Setup.
2. Replace the hard drive.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Compaq Diagnostics
Compaq Diagnostics is installed on the hard drive of the Notebook. Run the Diagnostic utilities when
you want to view or test system information, and if you have installed or connected devices. If you
run Compaq Diagnostics from a diskette, ensure that the diagnostic program is version 10.11 or
later.
The Diagnostics menu includes the following utilities:

•

Computer Checkup (TEST)

•

View System Information (INSPECT)

•

Diagnostic Error Codes

•

Troubleshooting without Diagnostics

•

Before Replacing Parts

•

Solving Minor Problems

•

Solving Hard Drive Problems

•

Solving Hardware Installation Problems

•

Solving Keyboard/Numeric Keypad Problems

•

Solving Memory Problems

•

Solving PC Card Problems

•

Solving Power Problems

•

Solving Printer Problems

•

Solving TouchPad/Pointing Device Problems

•

Contacting Compaq Support

If you have a problem you cannot solve, run the Diagnostics utilities before calling for support. Run
Computer Checkup, and select to save the device list to a file and print or save the log of errors. Run
the View System Information (INSPECT) utility and select to print or save that information. Have the
files or the printed information available when you call for support.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

TROUBLESHOOTING 9

Computer Checkup (TEST)
Computer Checkup (TEST) determines whether the various computer components and devices are
recognized by the system and are functioning properly. You can display, print, or save the
information generated by Computer Checkup.
Follow these steps to run Computer Checkup:
1. Plug the Notebook into an external power source. (A low-battery condition could interrupt the
program.)
2. Turn on the external devices you want to test. Connect the printer if you want to print a log of
error messages.
3. Insert the Compaq Diagnostics diskette in drive A.
4. Turn on or restart the Notebook. The Notebook starts from drive A, and the Diagnostics
Welcome screen is displayed.
5. Press Enter to continue. The Diagnostics menu is displayed.
6. Select Computer Checkup on the Diagnostics menu to display a Test Option menu.
7. Select View the Device List from the Test Option menu. A list of the installed Compaq
devices is displayed.
8. If the list of installed devices is correct, select OK. The Test Option menu is displayed.
Note: If the list is incorrect, ensure that any new devices are installed properly.
Select one of the following from the Test Option menu:

•

Quick Check Diagnostics. Runs a quick, general test on each device with a minimal
number of prompts. If errors occur, they are display when the testing is complete. You
cannot print or save the error messages.

•

Automatic Diagnostics. Runs unattended, maximum testing of each device with minimal
prompts. You can choose how many times to run the tests, to stop on errors, or to print or
save a log of errors.

•

Prompted Diagnostics. Allows maximum control over testing the devices. You can
choose attended or unattended testing, decide to stop on errors, or choose to print or save
a log of errors.

9. Follow the instructions on the screen as the devices are tested. When testing is complete, the
Test Option menu is displayed.
10. Exit the Test Option menu and the Diagnostics menu.

10 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the Notebook and
installed or connected devices. You can display, print, or save the information.
Follow these steps to run View System Information (INSPECT) from the Compaq Diagnostics
diskette:
1. Turn on the external devices you want to test. Connect the printer if you want to print the
information.
2. Insert the Compaq Diagnostics diskette in drive A.
3. Turn on or restart the Notebook. The Notebook starts from drive A, and the Diagnostics
Welcome screen is displayed.
4. Press Enter to continue. The Diagnostics menu is displayed.
5. Select View System Information (INSPECT) from the Diagnostics menu.
6. Select the item you want to view from the following list:
System

Memory

ROM

Audio

Keyboard

Operating system

System ports

System files

System storage

Windows files

Graphics
7. Follow the on-screen instructions to cycle through the screens, return to the list and choose
another item, or print the information.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

TROUBLESHOOTING 11

Diagnostic Error Codes
Diagnostic error codes are displayed if the system recognizes a problem while running the Compaq
Diagnostics program. These error codes help to identify subassemblies with possible damage or
defects.
The following tables list error codes, a description of the error condition, and the action required to
resolve the error condition.
Important: Retest the system after completing each step. If the problem is resolved, do
not proceed with any remaining steps.
For the removal and replacement of a particular subassembly, see Removal Sequence.

12 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Error Code Table
Error Code Type

Error Code Number

Processor Test

101 through 114 (pg 13)

Memory Test

200 through 215 (pg 14)

Keyboard Test

300 through 304 (pg 15)

Parallel Printer Test

401 through 403 (pg 15)

Video Test

501 through 516 (pg 18)

Diskette Drive Test

600 through 699 (pg 16)

Serial Test

1101 (pg 16)

Hard Drive Test

1701 through 1736 (pg 17)

Video Test

2402 through 2456 (pg 19)

Video Test

2419 through 2456 (pg 20)

Video Test

2458 through 2480 (pg 20)

Audio Test

3206 (pg 21)

DVD or CD Test

3301 through 6623 (pg 21)

TouchPad Pointing Device Test

8601 through 8602 (pg 20)

Processor Test Error Codes

Processor Test Error Codes
Error Code

Description

101-xx

CPU test failed.

102-xx

Co-processor or Weitek Error.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Recommended Action
Replace the processor and retest.
1. Run the Configuration and Diagnostics
Utilities.
2. Replace the processor board and
retest.

TROUBLESHOOTING 13

Description

Recommended Action

103-xx

DMA page registers test failed.

Replace the system board and retest.

104-xx

Interrupt controller master test
failed.

105-xx

Port 61 error.

106-xx

Keyboard controller self-test
failed.

107-xx

CMOS RAM test failed.

108-xx

CMOS interrupt test failed.

109-xx

CMOS clock test failed.

110-xx

Programmable timer load data
test failed.

113-xx

Protected mode test failed.

114-01

Speaker test failed.

1. Check system configuration.
2. Check cable connections to speaker.
3. Replace the system board and retest.

Memory Test Error Codes

Memory Test Error Codes
Error Code

Description

200-xx

Memory machine ID test failed.

202-xx

211-xx

Memory system ROM checksum failed. 2. Replace the system board and retest.
1. Remove the memory module and
Write/read test failed.
retest.
2. Install a new memory module and
Address test failed.
retest.
Random pattern test failed.

214-xx

Noise test failed.

215-xx

Random address test failed.

203-xx
204-xx

14 TROUBLESHOOTING

Recommended Action
1. Flash the system ROM and retest.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Keyboard Test Error Codes

Keyboard Test Error Codes
Error Code

Description

300-xx

Failed ID Test.

301-xx

Failed Self Test/Interface Test.

302-xx

Failed Individual Key Test.

304-xx

Failed Keyboard Repeat Test.

Recommended Action
1. Check the keyboard connection. If
disconnected, turn off the computer
and reconnect the keyboard.
2. Replace the keyboard and retest.
3. Replace the system board and retest.

Parallel Printer Test Error Codes

Parallel Printer Test Error Codes
Error Code

Description

401-xx

Printer failed or not connected.

402-xx

Port test failed.

403-xx

Printer pattern test failed.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Recommended Action
1. Connect the printer.
2. Check power to the printer.
3. Install the loop-back connector and
retest.
4. Check port and IRQ configuration.
5. Replace the system board and retest.

TROUBLESHOOTING 15

Diskette Drive Test Error Codes
Diskette Drive Test Error Codes
Error Code

Description

600-xx

Diskette ID drive types test
failed.

601-xx

Diskette format failed.

602-xx

Diskette read test failed.

603-xx

Diskette write/read test failed.

604-xx

Diskette random read test failed.

605-xx

Diskette ID media failed.

606-xx

Diskette speed test failed.

609-xx

Diskette reset controller test
failed.

610-xx

Diskette change line test.

697-xx

Diskette type error.

698-xx

Diskette drive speed not within
limits.

699-xx

Diskette drive/media ID error.

Recommended Action
1. Replace the diskette media and retest.
2. Check and/or replace the diskette
power and signal cables and retest.
3. Replace the diskette and retest.
4. Replace the system board and retest.

1. Replace media.
2. Run the Configuration and Diagnostics
Utilities.

Serial Test Error Codes

Serial Test Error Codes
Error Code

Description

1101-xx

Serial port test failed.

16 TROUBLESHOOTING

Recommended Action
1. Check port configuration.
2. Replace the system board and retest.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Hard Drive Test Error Codes
Hard Drive Test Error Codes
Error Code
1701-xx
1702-xx
1703-xx
1704-xx
1705-xx

Description

Recommended Action
1.
Run the Configuration and
Hard drive format test
Diagnostics
Utilities and
failed.
verify drive type.
Hard drive read test failed.
2. Verify that all secondary
Hard drive write/read test
drives have secondary
failed.
drive capability.
Hard drive random seek test 3. Replace the hard drive
and retest.
failed.
4.
Replace the system board
Hard drive controller test
and
retest.
failed.

1706-xx

Hard drive ready test failed.

1707-xx

Hard drive re-calibration
test failed.

1708-xx

Hard drive format bad track
test failed.

1709-xx

Hard drive reset controller
test failed.

1710-xx

Hard drive park head test
failed.

1715-xx

Hard drive head select test
failed.

1716-xx

Hard drive conditional
format test failed.

1717-xx

Hard drive ECC* test failed.

1719-xx

Hard drive power mode test
failed.

1724-xx

Network preparation test
failed.

1736-xx

Drive monitoring test failed.

*ECC = Error Correction Code

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TROUBLESHOOTING 17

Video Test Error Codes
Video Test Error Codes
Error Code

Description

501-xx

Video controller test failed.

502-xx

Video memory test failed.

503-xx

Video attribute test failed.

504-xx

Video character set test failed.

505-xx

Video 80 x 25 mode 9 x 14
character cell test failed.

506-xx

Video 80 x 25 mode 8 x 8
character cell test failed.

507-xx

Video 40 x 25 mode test failed.

508-xx

Video 320 x 200 mode color set
0 test failed.

509-xx

Video 320 x 200 mode color set
1 test failed.

510-xx

Video 640 x 200 mode test
failed.

511-xx

Video screen memory page test
failed.

512-xx

Video gray scale test failed.

514-xx

Video white screen test failed.

516-xx

Video noise pattern test failed.

18 TROUBLESHOOTING

Recommended Action
The following steps apply to error codes
501-xx through 516-xx:
1. Disconnect external monitor and test
with internal LCD display.
2. Replace the display assembly and
retest.
3. Replace the system board and retest.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Description

2402-xx

Video memory test failed.

2403-xx

Video attribute test failed.

2404-xx

Video character set test failed.

2405-xx

Video 80 x 25 mode 9 x 14
character cell test failed.

2406-xx

Video 80 x 25 mode 8 x 8
character cell test failed.

2408-xx

Video 320 x 200 mode color set
0 test failed.

2409-xx

Video 320 x 200 mode color set
1 test failed.

2410-xx

Video 640 x 200 mode test
failed.

2411-xx

Video screen memory page test
failed.

2412-xx

Video gray scale test failed.

2414-xx

Video white screen test failed.

2416-xx

Video noise pattern test failed.

2418-xx

ECG/VGC memory test failed.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Recommended Action
The following steps apply to error codes
2402-xx through 2456-xx:
1. Run the Configuration and Diagnostics
Utilities.
2. Replace the display assembly and
retest.
3. Replace the system board and retest.

TROUBLESHOOTING 19

Description

2419-xx

ECG/VGC ROM checksum test
failed.

2421-xx

ECG/VGC 640 x 200 graphics
mode test failed.

2422-xx

ECG/VGC 640 x 350 16 color set
test failed.

2423-xx

ECG/VGC 640 x 350 64 color set
test failed.

2424-xx

ECG/VGC monochrome text
mode test failed.

2425-xx

ECG/VGC monochrome graphics
mode test failed.

2431-xx

640 x 480 graphics test failure.

2432-xx

320 x 200 graphics (256 color
mode) test failure.

2448-xx

Advanced VGA Controller test
failed.

2451-xx

132-column Advanced VGA test
failed.

2456-xx

Advanced VGA 256 Color test
failed.

Recommended Action
1. Run the Configuration and Diagnostics
Utilities.
2. Disconnect external monitor and test
with internal LCD display.
3. Replace the display assembly and
retest.
4. Replace the system board and retest.

Video Test Error Codes (Continued)
Error Code

Description

2458-xx

Advanced VGA BitBLT test failed. The following applies to error codes
2458-xx through 2480-xx:
Advanced VGA DAC test failed.

2468-xx

Recommended Action

2477-xx

Advanced VGA data path test
failed.

2478-xx

Advanced VGA BitBLT test failed.

2480-xx

Advanced VGA LineDraw test
failed.

20 TROUBLESHOOTING

Replace the system board and retest.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Audio Test Error Codes

Audio Test Error Codes
Error Code

Description

Recommended Action

3206-xx

Audio System Internal Error.

Replace the system board and retest.

TouchPad Test Error Codes

TouchPad/Pointing Device Interface Test Error Codes
Error Code

Description

8601-xx

Mouse test failed.

8602-xx

Interface test failed.

Recommended Action
1. Replace the TouchPad and retest.
2. Replace the system board and retest.

DVD or CD Test Error Codes
DVD or CD Drive Test Error Codes
Error Code
3301-xx
3305-xx
6600-xx
6605-xx
6608-xx
6623-xx

Description

Recommended Action
1.
Replace the DVD or CD and retest.
DVD or CD drive read test failed.
2. Verify that the speakers are
DVD or CD drive seek test failed.
connected.
ID test failed.
3. Verify that drivers are loaded and
Read test failed.
properly installed.
4.
Replace
the DVD or CD drive and
Controller test failed.
retest.
Random read test failed.
5. Replace the system board and retest.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

TROUBLESHOOTING 21

Troubleshooting without Diagnostics
This section provides information about how to identify and correct some common hardware,
memory, and software problems. It also explains several types of common messages that may be
displayed on the screen. The following pages contain troubleshooting information about:
Audio

Memory

Battery

PC Card

CD or DVD Drive

Power

Diskette Drive

Printer

Display

TouchPad

Hard Drive

Keyboard/Numeric Keypad

Hardware Installation
Since symptoms can be similar, carefully match the symptoms of the computer malfunction against
the problem description in the tables to avoid a misdiagnosis.

WARNING: To avoid a potential shock hazard during troubleshooting procedures,
disconnect all power sources before removing the keyboard cover or the display
bezel.

Before Replacing Parts
Verify that cables are connected properly to the suspected defective parts.

•

Run Computer Setup after connecting external devices.

•

Verify that all required device drivers are installed.

•

Verify that all required changes have been made to the CONFIG.SYS file.

•

Verify that all required changes have been made to the AUTOEXEC.BAT file.

•

Verify that all printer drivers have been installed for each application.

22 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Solving Minor Problems
Some minor problems and possible solutions are outlined in the following tables. If the problem
appears related to a software application, check the documentation provided with the software.

Solving Audio Problems
Some common audio problems and solutions are listed in the following table.
Solving Audio Problems
Problem

Probable Cause

Solution

Computer does not
beep after the PowerOn Self-Test (POST).

This is typical; it indicates
successful completion of the
Power-On Self-Test (POST).

No action is required.

Solving Battery Pack/Gauge Problems
Some common causes and solutions for battery pack problems are listed in the following table. The
"Solving Power Problems" section in this chapter may also be applicable.
Solving Battery Pack/Gauge Problems
Problem

Probable Cause

Solution(s)

Computer won’t turn
on when battery pack
is inserted and power
cord is unplugged.

Battery pack is discharged.

• Connect the computer to an
external power source and
charge the battery pack.
OR
• Replace the battery pack with a
fully charged battery pack.
Check the battery connectors on
the system board to verify that
they are evenly spaced and are
not bent or broken.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

TROUBLESHOOTING 23

Probable Cause

Notebook is beeping
and battery icon is
blinking.

Battery charge is low.

Immediately save any open
file(s). Then complete one of the
following:
• Connect the Notebook to an
external power source to
charge the battery pack.
• Turn off the Notebook or initiate
Hibernation until you can find
another power source or charge
the battery pack.

Battery icon on the
front of the unit blinks
to indicate low battery
condition, but
computer does not
beep.

Volume is turned down too
low.

Adjust the volume.

Battery icon doesn’t
light and battery pack
won’t fast charge.

Battery pack is already
charged.

No action is necessary.

Battery pack was exposed to
temperature extremes.

Allow time for the battery pack to
return to room temperature.

Battery pack is at end of its
life.

Replace the battery pack.

You have to set the
date and time every
time you turn on the
Notebook.

RTC battery is dead.

Replace the RTC battery.

Battery charge does
not last as long as
expected.

Battery is being exposed to
high temperatures or
extremely cold temperatures.

Keep the battery pack within the
recommended temperature range
for operation or storage.
• Operating Range: 50°F to
104°F (10°C to 40°C)
• Storage Range: -4°F to 86°F
(-20°C to 30°C)
Recharge the battery pack.

Battery has partially selfdischarged.

Recharge the battery. Discharge
the battery completely and then
recharge it.

24 TROUBLESHOOTING

Solution(s)

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Probable Cause

Solution(s)

Power management is
disabled.

Set a power management level in
Computer Setup.

An external device or PC Card
is draining the battery.

Turn off or disconnect external
devices when not in use.

Battery pack is warm
to the touch after
charging.

Normal warming has occurred
due to charging.

No action is required.

Battery pack operating
time is far less than
the documented
average operating
time.

Power management is turned
off or disabled.

Enable power management in
Computer Setup and in Windows
Power Properties.

An external device or PC Card
is draining the battery.

Turn off or disconnect external
devices when not in use.

Battery pack has partially
self-discharged.

Condition the battery pack by fully
charging, fully discharging, then
fully recharging it.
To maintain the charge, leave the
battery pack in the Notebook
when it is connected to external
power.
If the Notebook is disconnected
from external power for more
than two weeks, remove battery
packs to reduce the discharge
rate.

Battery pack is being exposed
to high temperatures or
extremely cold temperatures.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

TROUBLESHOOTING 25

Solving CD and DVD Drive Problems
Some common causes and solutions for CD and DVD drive problems are listed in the following table.
Solving CD or DVD Drive Problems
Problem

Probable Cause

Solution(s)

CD or DVD drive
cannot read a Compact
Disc or Digital Versatile
Disc.

Disc is upside down or is
improperly inserted in the
CD or DVD drive.

Open the loading tray, lay the CD
label side up in the tray, then
close the tray.

CD is CD Plus or Pregap/Track
0 type.

Cannot read these types of CDs in
24X. Remove the CD.

Solving Diskette Drive Problems
Some common causes and solutions for diskette drive problems are listed in the following table.
Solving Diskette Drive Problems
Problem

Probable Cause

Solution(s)

Diskette drive cannot
write to a diskette.

Diskette is write-protected.

Disable the diskette’s writeprotect feature or use a diskette
that is not write-protected.

Computer is writing to the
wrong drive.

Check the drive letter in the path
statement.

Not enough space is left on
the diskette.

Use another diskette.

Drive error has occurred.

Run Computer Checkup from the
Compaq Diagnostics diskette.

Diskette is not formatted.

Format the diskette. At the
system prompt, enter:
FORMAT A:

Diskette drive cannot read a
diskette.

Use the type of diskette required
by the drive.

Diskette has a bad sector.

Copy files to hard drive or another
diskette. Reformat bad floppy.

Drive error has occurred.

Run Computer Checkup from the
Compaq Diagnostics diskette.

Diskette drive cannot
read a diskette.

26 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Probable Cause

Solution(s)

Diskette drive cannot
read a diskette.

Diskette is not formatted.

Format the diskette. At the
system prompt, enter
FORMAT A:

Cannot boot from
diskette.

Bootable diskette is not in
drive A.

Put the bootable diskette in drive
A.

Diskette Boot has incorrect
setting in Computer Setup.

Run Computer Setup and set
diskette as first to boot.

Solving Display Problems
This section lists some common causes and solutions for computer display and external monitor
problems.
You can perform a monitor self-test on an external VGA color or monochrome monitor by
disconnecting the monitor from the Notebook, then completing the following steps:
1. Turn off the monitor.
2. Turn off the Notebook.
3. Disconnect the monitor signal cable from the Notebook.
4. Turn on the monitor and allow it to warm up for one minute.

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TROUBLESHOOTING 27

Presario 1200 Series
Model XL2, XL201, XL202, XL203, XL204, XL205, XL212, XL220, XL222, XL223,
XL3, XL301, XL302, XL303, XL304, XL305, XL307, XL310, XL311,
XL312, XL314, XL320, XL323, XL325, XL326, XL327, XL330
The display should be white. A narrow black border may also appear on the left and right sides of
the display. Either of these displays indicates that the monitor is working properly.
Solving Display Problems
Problem

Probable Cause

Solution(s)

Screen is dim.

Brightness Control
(if available) is not set
properly.

Adjust the Brightness of the
display by pressing Fn+F7 or
Fn+F8.

Computer screen is in direct
light.

Tilt display or move computer.

Screen save was initiated by
Power Management due to
lack of user activity.

Press any key or touch the
TouchPad.

Display has overheated.

If the Notebook is in direct
sunlight, move it and allow it to
cool off.

Display is blank and
the Suspend icon is
flashing.

System is in Suspend mode.

Press any key or touch the
TouchPad.

Internal display is
blank and the screen
on an external monitor
displays information.

Display function was switched
to the external monitor.

Press Fn+F3 to switch between
LCD or CRT.

Internal display
flashes or has garbled
characters when
Notebook is connected
to external monitor.

Using 1024 x 768 or higher
resolution on external monitor
and toggling back to internal
display, which supports up to
800 x 600.

Restart the Notebook.

The light tubes on the
edge of the display
panel do not light up
at all and the PowerOn Self-Test (POST)
completes when the
unit is powered up.**

Improper back-light or display
cable connections

Replace the display assembly.

Defective inverter board.

Replace the display assembly.

Defective display cable.

Replace the display assembly.

Defective display panel.

Replace the display assembly.

Defective system board.

Replace the system board.

Screen is blank.

28 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Probable Cause

Solution(s)

The light tubes on the
edge of the display
panel do not light up
at all and Power-On
Self-Test (POST) does
not complete when the
unit is powered up.**

Defective system board.

Replace the system board.

Back-light (brightness)
cannot be adjusted
with Fn+F7 or Fn+F8.

Improper display cable
connections.

1. Re-seat the display cable to the
system board.
2. Replace the display assembly.

(Continued)

Defective inverter board.

Replace the display assembly.

Defective display cable.

Replace the display assembly.

Defective system board.

Replace the system board.

**This problem indicates that the back-light or its power circuitry has failed. If the backlight is not functioning, the POST result cannot be observed. Connect the unit to an external
monitor before powering up the unit. If an external monitor is not available verify that POST
is complete by opening and closing the display, listening for the single or double beep, and
watching for the icons to turn on at the front of the notebook.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

TROUBLESHOOTING 29

Probable Cause

This display panel has
a continuous pattern
across it (e.g.,
“jailbars” pattern), has
a single color on it, or
has garbled graphics
across the entire
panel. This failure is
for patterns across the
entire panel (not just
on one section).

Improper display cable
connections.

Re-seat the display cable to the
following until the problem is
solved:
1. System board
2. Display assembly

Defective display cable.

Replace the display assembly.

Defective inverter board.

Replace the display assembly.

Defective system board.

Replace the system board.

Defective display panel.

Replace the display assembly.

A single line, small
group of lines, or block
appears on the display
panel. This failure
occurs in only a
section of the display
panel.

Solution(s)

Note: When you perform a "self-test" on an external VGA color or monochrome monitor,
the screen should be white. A narrow black border may also appear on the left and right
sides of the display. Either of these displays indicates that the monitor is working
properly.

30 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Solving Hard Drive Problems
Some common causes and solutions for hard drive problems are listed in the following table.

CAUTION: To prevent loss of information, maintain an up-to-date backup of your
hard drive at all times in case of errors or failures.

Solving Hard Drive Problems
Problem

Probable Cause

Solution(s)

Reading hard drive
takes an unusually
long time after
restarting the
Notebook.

System entered Hibernation
due to low battery condition
and is now exiting from it.

Give the system time to restore
the previously saved data to its
exact state before Hibernation.

Hard drive error
occurs.

Hard drive has bad sectors or
has failed.

Run Computer Checkup.

Hard drive does not
work.

Hard drive is not seated
properly.

Turn off and unplug the Notebook,
remove the battery pack, and
remove and then reinstall the
hard drive.

Solving Hardware Installation Problems
Some common causes and solutions for hardware installation problems are listed in the following
table.
Solving Hardware Installation Problems
Problem

Probable Cause

Solution(s)

A new device is not
recognized as part of
the computer system.

Cable(s) of new external
device are loose or power
cables are unplugged.

Ensure that all cables are properly
and securely connected.

Power switch of new external
device is not turned on.

Turn off the Notebook, turn on the
external device, then turn on the
Notebook to integrate the device
with the computer system.

Device is not seated properly.

Turn off the Notebook and reinsert
the device.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

TROUBLESHOOTING 31

Solving Keyboard/Numeric Keypad Problems
Some common causes and solutions for keyboard/numeric keypad problems are listed in the
following table.
Solving Keyboard/Numeric Keypad Problems
Problem

Probable Cause

Solution(s)

Embedded numeric
keypad on notebook
keyboard is disabled.

Num Lock function is not
enabled.

Press the Shift+NumLk keys to
enable the Num Lock function and
embedded numeric keypad. The
Num Lock light on the notebook
turns on.

Embedded numeric
keypad is disabled and
Num Lock function is
on.

External numeric keypad is
connected to the notebook.

Disconnect the external numeric
keypad from the notebook.

Solving Memory Problems
Some common causes and solutions for memory problems are listed in the following table.
Solving Memory Problems
Problem

Probable Cause

Solution(s)

Memory count during
Power-On Self-Test
(POST) is incorrect.

Optional memory expansion
card is installed incorrectly, is
incompatible with the
computer, or is defective.

Ensure that the optional memory
expansion card is installed
correctly.

“Out of Memory”
message is displayed
on the screen or
insufficient memory
error occurs during
operation.

System ran out of memory for
the application.

Check the application
documentation for memory
requirements.
If necessary, install additional
memory.

Too many TSR (terminateand-stay-resident)
applications are running.

Remove from memory any TSR
applications that you do not need.

32 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Solving PC Card Problems
The following table lists some common causes and solutions for PC Card problems.
Solving PC Card Problems
Problem

Probable Cause

Solution(s)

When turned on, the
Notebook does not
beep when a PC Card
is inserted.

Card is not inserted properly.

Ensure that the card is inserted in
the correct orientation.

PC Card beeps are disabled.

Double-click the PC Card icon on
the Control Panel, click the Global
Settings tab, the enable PC Card
sound effects.

Speaker is turned off or
volume is turned down.

Press Volume buttons to turn the
speaker on, then increase the
volume.

PC Card drivers are not
installed.

Double-click the Add New
Hardware icon on the Control
Panel for installation instructions.
If PC Card or drivers are not
compatible with Windows, install
drivers and use the PC Card in
MS-DOS mode.

Card or card driver is not
supported.

Contact a Compaq authorized
service provider for a list of PC
Cards tested successfully in
Compaq PC Card platforms.

Card is not fully inserted into
the slot or is not inserted
properly.

Ensure that the card is inserted in
the correct orientation.

Telephone cord is not plugged
in all the way.

Check and secure telephone
connection.

Necessary drivers are not
installed (turned on).

Install drivers.

You are trying to access the
card using the wrong COM
port.

See Specifications to verify COM
port.

PC Card modem, fax,
or network card does
not work.

PC Card modem or fax
card does not work.

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TROUBLESHOOTING 33

Modem network PC
Card does not work.

Memory or storage
card does not work.

34 TROUBLESHOOTING

Probable Cause

Solution(s)

The card conflicts with a serial
device.

See Specifications to verify
address.

The card is not supported.

Use supported cards only.

Network driver is not installed
or is not set up properly.

Install driver.

Telephone cord is not properly
connected.

Verify telephone connection.

SRAM and flash memory
cards require the memory
card driver to be loaded
(turned on).
Flash memory cards require
the Microsoft FlashFile System
to be loaded.
Hard drives on flash
mass- storage cards require
the PC Card ATA driver to be
loaded.

Install driver.

You are trying to access the
hard drive card using the
wrong drive letter.

Double-click My Computer to
verify the drive letter assigned to
the card.

The card is not supported.

Contact a Compaq authorized
service provider for a list of PC
Cards tested successfully in
Compaq PC Card platforms.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Solving Power Problems
Also see Solving Battery Pack/Gauge Problems in this section.
Solving Power Problems
Problem

Probable Cause

Solution(s)

Notebook will not turn
on and the battery
pack is not inserted.

Notebook is not connected to
a power source.

Insert battery or connect an
external power source.

Power cords to the external
power source are unplugged.

Ensure that power cords
connecting the Notebook and the
external power source are
plugged in properly.

Power adapter is defective.

Replace AC Adapter and restart.

System board is defective.

Replace the system board.

System initiated Hibernation
due to a critical low-battery
condition.

Replace the battery pack with a
fully charged battery pack or
connect the Notebook to an
external power source. Then turn
on the Notebook.

System initiated Hibernation
after a preset time-out.

Turn on the Notebook.

Notebook turned off
while it was left
unattended and the
power icon is off.

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TROUBLESHOOTING 35

Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to the documentation provided
with your printer for instructions. If the self-test fails, it is a printer-specific problem. Also refer to
the printing section of your application documentation.
Solving Printer Problems
Problem

Probable Cause

Solution(s)

Printer will not turn on. The signal cable may not be
connected properly, or the
printer is unplugged.

Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.

Printer will not print.

Printer is not turned on or is
off-line.

Turn the printer on and set it to
online.

The device drivers for the
application are not installed.

Refer to the printer
documentation to install the
correct printer driver.

Printer that is set up for a
network is not connected to
the network.

Connect the printer to the
network.

Printer cable is too long,
unshielded, or defective.

Replace the cable.

Paper tray is empty.

Fill the paper tray with paper and
set the printer to online.

Correct printer drivers are not
installed.

Refer to the printer
documentation to install the
correct printer driver.

Cable is not connected
properly.

Ensure that the printer signal
cable is properly connected to the
Notebook.

Cable is defective.

Replace the printer cable and
retest.

Printer prints garbled
information.

36 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Solving TouchPad/Pointing Device Problems
The following table lists some common causes and solutions for TouchPad/pointing device problems.
Solving TouchPad/Pointing Device Problems
Problem

Probable Cause

Solution(s)

TouchPad or mouse
does not work.

Incorrect or no device driver
is installed.

Install the device driver and add
to the AUTOEXEC.BAT file or
CONFIG.SYS file.

The device driver is not
installed in Windows.

Install the TouchPad/mouse driver
in Windows.

External mouse does
not work.

Mouse is not securely
connected or is connected to
an incorrect external
connector.

Ensure that the mouse is securely
connected to the appropriate
external connector.

TouchPad or mouse do
not work even though
the device is enabled
in Windows.

Mouse is not enabled.

Type MOUSE at the system
prompt to activate the mouse
device driver.
Add a line in the AUTOEXEC.BAT
file to activate the mouse driver
automatically each time the
computer is turned on or
restarted.

Cable is not properly seated
in TouchPad board.

Re-seat cable.

Defective TouchPad board.

Replace the TouchPad board.

Defective system board.

Replace system board.

Device driver is not correctly
installed in Windows.

Install the appropriate device
driver in Windows.

The TouchPad needs to be
cleaned.

Clean the TouchPad with a cloth
dampened with alcohol or an
ammonia-based glass cleaner.
Wipe up liquid with a dry cloth.

Cursor skips or moves
abnormally when using
the TouchPad.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

TROUBLESHOOTING 37

Contacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support:

•

Product name.

•

Product serial number.

•

Purchase date.

•

Conditions in which the problem occurred.

•

Any error messages that have occurred.

•

Hardware configuration.

•

Type of printer connected.

•

Hardware/software installed.

•

Printed results of Computer Checkup (TEST).

•

Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible.

Shipping Preparation
To ship the Notebook, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskettes are not exposed to
electrical or magnetic fields while stored or in transit.
2. Turn off the Notebook and external devices.
3. Disconnect the external devices from their power sources, then from the Notebook.
Important: Ensure that there is no diskette in the diskette drive and that there are no
PC Cards in the PC slots.
4. Close the display and all exterior doors of the Notebook.
5. Pack the Notebook with sufficient packing material to protect it. Use the original packing box
or similar packaging.

38 TROUBLESHOOTING

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Removal Sequence
This chapter describes the removal and replacement process for the Presario 1200XL Series
Notebook.

Electrostatic Discharge
When removing or replacing parts, be careful to discharge static electricity before touching the
internal Notebook components. A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor
heard, but damage occurs. An electronic device that has been exposed to electrostatic discharge
(ESD) may not seem to be affected and work perfectly throughout a normal cycle. Although it may
function normally for a period of time, it may have been degraded in the internal layers, reducing its
life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.

Generating Static
The table below shows the amount of static electricity generated during common activities
associated with servicing computers.
Electrostatic Voltage
Event

Relative Humidity
10%

40%

50%

Walking across carpet

35,000V

15,000V

7,500V

Walking across vinyl floor

12,000V

5,000V

3,000V

Motion of bench worker

6,000V

800V

400V

Removing DIPS from plastic tubes

2,000V

700V

400V

Removing DIPS from vinyl trays

11,500V

4,000V

2,000V

Removing DIPS from styrofoam

14,500V

5,000V

3,500V

Removing bubble pack from PCBs

26,000V

20,000V

7,000V

Packing PCBs in foam-lined box

21,000V

11,000V

5,000V

CAUTION: As little as 700 Volts can degrade Notebook components. Be sure to
ground yourself before touching the Notebook or its subassemblies.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 1

Tool and Software Requirements
The following items are required to service the Notebook:

•

Torx T-9 screwdriver

•

5mm nut drivers (for screwlocks and standoffs)

•

Small standard screwdriver

•

Small Phillips screwdriver

•

Diagnostics software

Screws
The screws used in the Notebook are not interchangeable. If an incorrect screw is used during the
reassembly process, it can damage the unit. Compaq strongly recommends that all screws removed
during disassembly be kept with the part that was removed, then returned to their proper locations.
Important: As each subassembly is removed from the Notebook, place it away from the
work area to prevent damage.
Note: Compaq Presario 1200XL Series Portable Notebooks have several screws of
various sizes that are not interchangeable. Care must be taken during reassembly to
ensure that the correct screws are used in their correct location. During removal keep
respective screws with their associated subassembly.

Connectors and Plastic Parts
Plastic parts can be damaged by the use of excessive force during disassembly and reassembly.
When handling plastic parts, use care. Apply pressure only at the points designated in the
instructions. Most of the connectors in these Notebooks are ZIF Connectors.

2 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

ZIF Connector
The 1200XL Series Notebooks use zero insertion force (ZIF) connectors on the system board.

CAUTION: A ZIF connector and its attached cable can be easily damaged. Handle
only the connector slide when removing or replacing a cable. Never pull or twist on
the cable while it is connected.

To remove a cable from a ZIF connector, lift both corners of the ZIF connector and slide the cable out
simultaneously with constant light force.

CAUTION: When servicing this Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the Notebook.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 3

Cables
Most cables used throughout the unit are ribbon cables.
Cables must be handled with extreme care to avoid damage. Use the following precautions when
handling cables to avoid damage to the cable and Notebook:

•

Always handle cables by their connectors.

•

In all cases, avoid bending, twisting, pulling, or tearing cables.

•

Apply only the minimum force required to seat or unseat cables from their connectors.

•

Place the cables in such a manner that they cannot be caught or snagged by parts being
removed or replaced.

•

Handle flex cables with extreme care; they can tear easily.

CAUTION: When servicing these Notebooks, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
cause severe damage to the unit.

The following illustrations show the proper placement for each cable:

•
•

Diskette Drive Ribbon Cable
Speaker Assembly Cable

4 REMOVAL SEQUENCE

•
•

Keyboard Ribbon Cable
Hard Drive Ribbon Cable

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Diskette Drive Ribbon Cable
The ribbon cable position for the diskette drive is shown below.

CAUTION: When servicing this Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the Notebook.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 5

Speaker Assembly Cable
The cable position for the speaker assembly is shown below. The cable is routed under the battery
charger board and under the edge of the system board.

CAUTION: When servicing this Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the Notebook.

6 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Keyboard Ribbon Cable
The ribbon cable position for the keyboard is shown below.

CAUTION: When servicing this Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the Notebook.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 7

Hard Drive Ribbon Cable
The ribbon cable position for the hard drive is shown below.

CAUTION: When servicing the Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the Notebook.

8 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Preparing for Disassembly
Before beginning the removal or replacement of any Notebook components, complete the
following steps:
1. Disconnect AC power and any external devices.
2. Remove the battery pack (pg 10).
3. Remove any PC Cards.
Important: The battery pack should be removed before performing any internal
maintenance on the Notebook.

WARNING: The Battery Pack contains harmful components when exposed. Do not
open, crush, puncture, or incinerate the battery pack. It contains no
field-serviceable parts. Dispose of battery packs properly. Failure to dispose of
battery packs correctly may cause harm to humans, animals, and
the environment.

CAUTION: Metal objects can damage the battery pack as well as the battery
contacts in the battery compartment. To prevent damage, do not allow metal
objects to touch the battery contacts. Place only the battery pack for the Compaq
Presario 1200XL Series Portable Notebooks into the battery compartment. Do not
force the battery pack into the bay if insertion does not occur easily. Do not open
a battery pack; opening causes damage to the pack, making it unuseable.

Note: Compaq Presario 1200XL Series Portable Notebooks have several screws of
various sizes that are not interchangeable. Care must be taken during reassembly
to ensure that the correct screws are used in their correct location. During removal
keep respective screws with their associated subassembly.
Important: As each component is removed from the Notebook, place the screws
and its associates away from the work area to prevent damage.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 9

Removal Procedures
Battery Pack
To remove the battery pack, complete the following steps:

1 the battery compartment door down and remove it from the chassis.
Pull 2 the battery from the chassis by the tab located on the end of the battery pack.

1. Slide
2.

To replace the battery, reverse these procedures.
Important: The battery pack should be removed before performing any internal
maintenance on the Notebook.
Metal objects can damage the battery pack as well as the battery
Å WARNING:
contacts in the battery compartment. To prevent damage, do not allow metal

objects to touch the battery contacts. Place only the battery pack for Compaq
Presario 1200XL Series Portable Notebooks into the battery compartment. Do not
force the battery pack into the bay if insertion does not occur easily.

Do not crush, puncture, or incinerate the battery pack. Do not open a
Ä CAUTION:
battery pack; this action damages the pack, makes it unusable, and exposes
potentially harmful battery components. No field-serviceable parts are located
inside the battery pack.

10 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Modem
To remove the modem, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Close the display, turn Notebook upside down and locate the modem compartment (left side
when the front of the Notebook is toward you).
3. Remove one screw
it.

1 from the modem door, 2 slide the door forward and then lift to remove

Continued on the next page

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 11

2 lift the modem from the system

To replace the modem board, reverse these procedures.

12 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Memory Module
To remove the memory module, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Close the display and turn the Notebook upside down.
3. Remove the screw from the memory compartment.
4. With the front of the Notebook facing you, slide the door to the left and lift.
5. Pull 1 the side levers to release the memory module and lift
system board.

2 it off the connector on the

To replace the memory module, reverse these procedures.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 13

Palmrest Cover with TouchPad
Note: Compaq Presario 1200XL Series Portable Notebooks have several screws of
various sizes that are not interchangeable. Care must be taken during reassembly
to ensure that the correct screws are used in their correct location. During removal
keep respective screws with their associated subassembly.
Note: components of the Notebook.
To remove the Palmrest cover with TouchPad, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Close the display and turn the Notebook upside down.
3. Remove five screws from underneath the Notebook.

Continued on next page

14 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Presario 1200 Series
Model XL2, XL201, XL202, XL203, XL204, XL205, XL212, XL220, XL222, XL223,
XL3, XL301, XL302, XL303, XL304, XL305, XL307, XL310, XL311,
XL312, XL314, XL320, XL323, XL325, XL326, XL327, XL330
4. Turn the Notebook right side up.
5. Pull the display release latches and open the display assembly.
6. Lift up 1 the front end of the Palmrest cover, 2 disconnect the flex cable from the underside
of the Palmrest LED and Volume Control board.
7. Lift the cover off the unit.

To replace the Palmrest cover with TouchPad, reverse these procedures.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 15

Keyboard
To remove the keyboard, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest cover with TouchPad (pg 14).
3. Gently lift up the front of the keyboard, slide it forward, and then turn the keyboard over
allowing it to rest where the Palmrest cover normally sits.
4. Disconnect the flex cable from the ZIF Connector on the system board and remove the
keyboard.

To replace the keyboard, reverse these procedures.
When replacing the keyboard, the Keyboard Ribbon Cable should fold behind the ZIF Connector
rather than underneath the keyboard.

16 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Heatspreader
To remove the Heatspreader, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove four screws from the Heatspreader and lift out of the chassis.

To replace the Heatspreader, reverse these procedures.
Note: If the thermal pads on the Heatspreader are missing or damaged, a new
Heatspreader should be installed.
Important: Before installing the new Heatspreader, remove the plastic covering
from the thermal pads.

ÅTo prevent damage, do not use excessive force when replacing the screws.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 17

Internet Zone Cover
(Status Panel Assembly)
Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.
To remove the Internet Zone cover, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the Keyboard (pg 16).
4. Open the display, squeeze the sides of the display hinge covers and slide them off the hinges.

Continued on next page

18 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Presario 1200 Series
Model XL2, XL201, XL202, XL203, XL204, XL205, XL212, XL220, XL222, XL223,
XL3, XL301, XL302, XL303, XL304, XL305, XL307, XL310, XL311,
XL312, XL314, XL320, XL323, XL325, XL326, XL327, XL330
5. Close the Display, turn the unit upside down, and then remove two screws that secure the
Internet Zone cover to the chassis located in the back of the Notebook.

Continued on next page

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 19

Continued on next page

20 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Presario 1200 Series
Model XL2, XL201, XL202, XL203, XL204, XL205, XL212, XL220, XL222, XL223,
XL3, XL301, XL302, XL303, XL304, XL305, XL307, XL310, XL311,
XL312, XL314, XL320, XL323, XL325, XL326, XL327, XL330
7. Turn the unit right side up and open the display.
8. Lift 1 up one corner of the Internet Zone cover and push forward from the back (center piece)
to release the snaps on the Internet Zone cover.
9. Remove

2 Internet Zone cover from the chassis.

To replace the status panel assembly, reverse these procedures.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 21

LVDS Board
(Available only on models with a TFT display panel)
Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.
To remove the internet button board, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Internet Zone cover (pg 18).
3. Carefully disconnect the display flex cable

Continued on the next page

22 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

To replace the LVDS button board, reverse these procedures.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 23

Hard Drive
Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.
To remove the hard drive, complete the following steps:
1. Prepare the unit for disassembly (pg 9).
2. Remove the Palmrest cover with TouchPad (pg 14).
3. Remove the four screws from the hard drive mounting bracket.
4. Disconnect the hard drive ribbon cable.
5. Lift out the hard drive with mounting brackets attached.

Continued on next page

24 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Hard Drive Mounting Brackets
To remove the hard drive mounting brackets, remove two screws from each side of the hard drive.

To replace the hard drive and mounting brackets, reverse these procedures.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 25

Processor
To remove the processor, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Lift the lever to release the processor, and lift the processor off the system board connector.

Continued on next page

26 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Processor (Replacing)
To replace the processor, perform the following:
1. Fully align the processor pins with the system board connector.
Note: When replacing the processor, verify that the number one pin (the gold triangle) is
properly aligned with the number one pin on the system board connector.
2. Press down carefully on the processor directly over the connectors to seat the processor on the
system board.
3. Lower the lever to lock the processor in place.
4. Reassemble the remaining components by reversing their removal procedures.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 27

CD/DVD Drive
To remove the CD/DVD Drive, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Turn the Notebook upside down and remove the two screws securing the CD/DVD drive to the
chassis.
6. Turn the Notebook over (right side up) and push the CD/DVD drive forward from the back of
the drive to slide it out of the chassis.

To replace the CD/DVD drive, reverse these procedures.

28 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Display Panel Assembly
Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.
1. To remove the display panel assembly, complete the following steps:
2. Prepare the Notebook for disassembly (pg 9).
3. Remove the Internet zone cover (pg 18).
4. Disconnect the display flex cable

1 and backlight cable 2 from the system board.

Continued on the next page

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 29

Presario 1200 Series
Model XL2, XL201, XL202, XL203, XL204, XL205, XL212, XL220, XL222, XL223,
XL3, XL301, XL302, XL303, XL304, XL305, XL307, XL310, XL311,
XL312, XL314, XL320, XL323, XL325, XL326, XL327, XL330
5. While supporting the display, remove 1 the two outermost screws securing the display to the
chassis and lift 2 the display panel out of the hinges.

To replace the display panel, reverse these procedures.

30 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Upper CPU Cover
To remove the upper CPU cover, complete the following:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Remove the Internet zone cover (pg 18).
6. Remove the LVDS button board (pg 22).
7. Remove the hard drive (pg 24).
8. Remove the display panel assembly (pg 29).
9. Remove four screws located on the top of the upper CPU cover and lift the cover off the
chassis.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 31

Fan Assembly
To remove the fan assembly, complete the following:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Remove the Internet zone cover (pg 18).
6. Remove the LVDS button board (pg 22).
7. Remove the hard drive (pg 24).
8. Remove the display panel assembly (pg 29).
9. Remove the upper CPU cover (pg 31).
10. Disconnect 1 the fan cable from the connector on the system board and lift
assembly from the chassis slot.

2 the fan

Continued on the next page

32 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Fan Gasket
To remove the fan gasket, pull the gasket from the fan.

To replace the fan assembly and gasket, reverse these procedures.
Important: When replacing the fan assembly ensure the manufacturing label is pointing
inward.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 33

Real Time Clock Battery

CAUTION: Removing the RTC battery clears the power-on password and removes
all setup attributes that are programmed in the CMOS.

To remove the RTC battery, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Remove the Upper CPU Cover (pg 31).
6. Locate the RTC battery next to the CD/DVD connector.
7. Using a non-metallic object, gently pry upward to remove the RTC battery.
To replace the RTC battery, press the battery firmly into the socket and reassemble the remaining
components by reversing their removal procedures.

34 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Battery Charger Board
(Voltage Converter Board)
To remove the battery charger board, complete the following:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Remove the Internet zone cover (pg 18).
6. Remove the LVDS button board (pg 22).
7. Remove the hard drive (pg 24).
8. Remove the display panel assembly (pg 29).
9. Remove the upper CPU cover (pg 31).
10. Remove the hard drive cable located above the battery charger board.
11. Remove the floppy cable located above the battery charger board.
Continued on next page

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 35

2 the board from the

13. Lift the battery charger board out of the chassis.

To replace the battery charger board, reverse these procedures.
Important: When replacing the battery charger board, ensure that the pins are aligned
with the connector on the system board.

36 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Diskette Drive
To remove the diskette drive, complete the following:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Remove the CD or DVD drive (pg 28).
6. Remove the Internet Zone cover (pg 18).
7. Remove the LVDS button board (pg 22).
8. Remove the display panel assembly (pg 29).
9. Remove the hard drive (pg 24).
10. Remove the upper CPU cover (pg 31).
11. Remove the battery charger board (pg 35).
Continued on next page

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 37

1 screw from the diskette drive retaining bracket and lift 2 the bracket out of the

Continued on next page

38 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

To replace the diskette drive, reverse these procedures.

CAUTION: Ensure that cables are placed in their proper locations during the
reassembly process.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 39

Speaker Assembly
To remove the speaker assembly, complete the following:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the display panel assembly (pg 29).
5. Remove the Internet zone cover (pg 18).
6. Remove the LVDS button board (pg 22).
7. Remove the Heatspreader (pg 17).
8. Remove the upper CPU cover (pg 31).
9. Remove the hard drive (pg 24).
10. Remove the battery charger board (pg 35).

Continued on next page

40 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Presario 1200 Series
Model XL2, XL201, XL202, XL203, XL204, XL205, XL212, XL220, XL222, XL223,
XL3, XL301, XL302, XL303, XL304, XL305, XL307, XL310, XL311,
XL312, XL314, XL320, XL323, XL325, XL326, XL327, XL330
11. Disconnect 1 the speaker cables from the system board and lift 2 the speaker assembly from
the chassis.
Note: Before disconnecting the speaker cables from the system board, verify the color
coded positioning of the left and right speaker cables to ensure that the Speaker
Assembly Cable is placed in its proper location during the reassembly process.

To replace the speaker assembly, reverse these procedures.

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 41

System Board
To remove the system board, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the display panel assembly (pg 29).
5. Remove the Internet zone cover (pg 18).
6. Remove the LVDS button board (pg 22).
7. Remove the Heatspreader (pg 17).
8. Remove the processor (pg 26).
9. Remove the CD or DVD drive (pg 28).
10. Remove the upper CPU cover (pg 31).
11. Remove the hard drive (pg 24).
12. Remove the fan assembly (pg 32).
13. Remove the battery charger board (pg 35).
14. Disconnect the diskette drive ribbon cable from the system board (pg 5).
15. Disconnect the speaker assembly cables from the system board (pg 40).

Continued on next page

42 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

17. Remove the two screws from the CD/DVD drive mounting rail and lift the mounting rail from
the system board.

Continued on next page

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

REMOVAL SEQUENCE 43

Note: Ensure that the PCMCIA eject button is not sticking out through the slot in the
chassis.
19. Shift the board to the left and lift to remove it from the chassis.

To replace the system board, reverse these procedures.
Before replacing the system board, remove all remaining cables.

44 REMOVAL SEQUENCE

PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200 SERIES

Parts Catalog
This section provides illustrations of the spare parts for the Compaq Presario 1200 Series Notebook
Computer and identifies the spare part’s order number and the availability of each item.

Illustrated Parts
The Notebook serial number should be provided to Compaq whenever you request information or
order spare parts. To order parts, refer to Part Numbers & Availability section shown later in this
chapter. The serial number 1 is located underneath the unit.

PRESARIO NOTEBOOK MAINTENANCE

AND

SERVICE GUIDE 1200 SERIES

PARTS CATALOG 1

System Units

Battery, Keyboard, Chassis, etc.

Description

1 Keyboards
2 Palmrest w/ Touchpad Button Board
3 Upper CPU Cover
4 Speakers with Enclosure
5 Enclosure Base
6 Battery Packs

Li-Ion Enhanced
Li-Ion Enhanced 4.0Ahr

To order parts, refer to Part Numbers &
Availability shown later in this chapter.

2 PARTS CATALOG

PRESARIO N OTEBOOK MAINTENANCE

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SERVICE GUIDE 1200 SERIES

System Boards

Description

1 Heat Spreader

5 Modems

2 Fan Assembly

6 Processors

3 System I/O Boards

7 Memory

56K Mini 3 US
56K Mini 3 INTL
56K Mini 3 AU
CEL
CEL
PIII
PIII

w/64MB SDRAM
w/32MB SDRAM
w/64MB TFT

566MHz
600MHz
600MHz 256K
650MHz 256K

4 Voltage Converter Board (3C)
To order parts, refer to Part Numbers & Availability shown later in this
chapter.

PRESARIO NOTEBOOK MAINTENANCE

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SERVICE GUIDE 1200 SERIES

PARTS CATALOG 3

Display Panel Assembly

Description
Display Panel Assemblies
12.1” HPA Display Panel
12.1” TFT Display Panel
13.0” HPA Display Panel
13.3” TFT Display Panel
To order parts, refer to Part Numbers &
Availability shown later in this chapter.

4 PARTS CATALOG

PRESARIO N OTEBOOK MAINTENANCE

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SERVICE GUIDE 1200 SERIES

Mass Storage Devices
#

Description

1 Hard Drives
5.0GB
6.0GB

2 Diskette Drive
3 8X DVD Drive
4 24X CD ROM Drive
(Not Shown)

To order parts, refer to Part Numbers &
Availability shown later in this chapter.

PRESARIO NOTEBOOK MAINTENANCE

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SERVICE GUIDE 1200 SERIES

PARTS CATALOG 5

Miscellaneous Cables
Description
Miscellaneous Cable Kit*

Hard Drive Cable

FFC FDD (Citizen) Cable

Cable INV/LCD Trans Board 12.1 in; 13.0
in

FFC TouchPad Board/M/B Cable

DisqPlay LCD display FFC

*Kit includes one each of the above
items unless otherwise specified.
To order parts, refer to Part Numbers
& Availability shown later in this
chapter.

6 PARTS CATALOG

PRESARIO N OTEBOOK MAINTENANCE

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SERVICE GUIDE 1200 SERIES

Miscellaneous Hardware
#

Description

Miscellaneous Hardware Kit

Hard Drive Mounting Bracket (L)

Hard Drive Mounting Bracket (R)

Reinforcement Bracket (L)

CD-ROM/DVD Bracket (L) (not shown)

CD-ROM/DVD Bracket (R) (not shown)

Spring Latch (not shown)

14.1” Spring Latch (not shown)

Description
Adapter 60W SLIM
AC 2-Wire
3-Wire

To order parts, refer to Part Numbers &
Availability shown later in this chapter.

PRESARIO NOTEBOOK MAINTENANCE

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SERVICE GUIDE 1200 SERIES

PARTS CATALOG 7

Miscellaneous Plastics

Description

Miscellaneous Plastics Kit

1 Battery Compartment Door (qty. 2)

q Rubber Plug (side mount for display)

2 Memory Compartment Door

w Rubber Plug (qty. 10)

3 PCMCIA Door

e LCD(LED) Rubber Plug (3 types)

4 Display Hinge Cover (R)

r MDC Cover

5 Display Hinge Cover (L)

t LCD FPC Cover

6 CD-ROM Drive Guide

y FPC Cover (not shown)

7 Latch (L) (qty. 10)

u Mini PCI Modem Cover (not shown)

8 Latch (R) (qty. 10)
9 Stand Foot (qty. 10)
- Rubber Foot (qty. 10)

8 PARTS CATALOG

(qty. 10)

(not shown)

To order parts, refer to Part Numbers &
Availability shown later in this chapter.

PRESARIO N OTEBOOK MAINTENANCE

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SERVICE GUIDE 1200 SERIES

Documentation and Software
Description

Spare Part Numbers

Quick Restore CD 1

US/PR
Mexico
APD
PRC
Korea
AUS
Japan
UK
France
Italy
Belgium

Quick Restore CD 2

Not Available

Beyond Setup Guide (BSG)

TBD

Quick Reference Guide

Not Available

169298-001
169298-161
169298-371
169298-AA1
169298-AD1
169298-371
169298-291
169298-031
169298-051
169298-061
169298-AK1

Quick Find for Windows North America, Not Available
Latin America, Asia Pacific
QuickFind for Windows Europe, Middle
East, Africa

Not Available

QuickFind is updated monthly. To complete the QuickFind part number, add the suffix from the table
below for the desired month. If you do not specify the 3-digit suffix, the default is the current month
in which the order is placed.
QuickFind Part Number Suffix
Suffix

Month

Suffix

Month

-001

January

-007

July

-002

February

-008

August

-003

March

-009

September

-004

April

-010

October

-005

May

-011

November

-006

June

-012

December

PRESARIO NOTEBOOK MAINTENANCE

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SERVICE GUIDE 1200 SERIES

PARTS CATALOG 9

Part Numbers and Availability
This section is a comprehensive list of the parts associated with the 1200 Series Notebooks. It
provides the part number, applicable model(s), and the availability of each item.

Alphabetical Spares Listing
In this section, the following spare parts pertaining to the 1200 Series Notebooks are listed
alphabetically. To find a part, choose the letter that your part starts with from the alphabet index
below (Example: choose “P” for Processor).

ABCDEFGHIJKLMNOPQRSTUVWXYZ
Spare Part Description

Part
Number

Applicable Models

AC Adapter (60W Slim 3 Wire)

180675-001

202, 203, 205, 212, 222, 302, 303, 305,
307, 312, 314

AC Adapter (60W Slim 2 Wire)

180676-001

2, 201, 204, 220, 223, 3, 301, 304, 310,
311, 320, 323, 325, 326, 327, CTO

AC Power Cord (3 Wire) US

170513-001

205, 212, 305, 312, 314

AC Power Cord (3 Wire) Intl

170513-002

202, 203, 222, 302, 303, 307

AC Power Cord (3 Wire) UK

170513-031

203, 222, 302, 303, 307

AC Power Cord (3 Wire) SWI

170513-115

202, 222, 302

AC Power Cord (3 Wire) AU

170513-011

205, 212, 305, 312

AC Power Cord (3 Wire) DK

170513-081

205, 212, 305, 312

AC Power Cord (3 Wire) PRC

170513-AA3

202, 302

AC Power Cord (3 Wire) IT

170513-061

205, 212

AC Power Cord NA

293831-001

202, 222, 302, 303, 307

Additional AC Adapter with Power Cord

TBD

CTO

Additional Battery (Li-ion 3.2)

TBD

CTO

Additional Mouse USB

TBD

CTO

Battery Pack (Li-ion Enhanced)

138184-001

212, 220, 222, 223, 303, 307, 310, 311,
312, 314, 320, 323, 325, 326, 327, 330,
CTO

Battery Pack (4.0 Ahr, Li-ion Enhanced)

202960-001

2, 201, 202, 203, 204, 205, 3, 301, 302,
303, 304, 305, CTO

Battery Pack (Li-ion Enhanced)

177458-001

311, CTO

Battery Pack (3.8 NiMH)

TBD

CTO

Return to the alphabet index.

10 PARTS CATALOG

PRESARIO N OTEBOOK MAINTENANCE

AND

SERVICE GUIDE 1200 SERIES

Part
Number

Applicable Models

Button Board Cover w/Internet Buttons

202959-001

All, CTO

Base Unit (1200T, WinME, US)

TBD

CTO

CD-ROM Drive 24X

159487-001

2, 201, 202, 203, 204, 205, 212, 220,
222, 3, 301, 302, 303, 304, 305, 312,
314, 320, 326, 327, 330, CTO

CTO Packaging

TBD

CTO

Diskette Drive (1.44 MB)

202961-001

All, CTO

Display Panel (12.1-in TFT)

202949-001

222, 303, 305, 310, 312, 320, 330, CTO

Display Panel (12.1-in HPA)

202947-001

2, 201, 202, 203, 205, 3, 301, 302, CTO

Display Panel (13.0-in HPA)

202948-001

204, 220, 304, 326, 327

Display Panel (13.3-in TFT)

202950-001

212, 223, 307, 311, 314, 323, 325

DVD Drive (8X)

202952-001

223, 307, 310, 311, 323, 325, CTO

Enclosure Base

202957-001

All, CTO

Fan

159500-001

All, CTO

Hard Drive (5.0 GB)

202953-001

2, 201, 202, 203, 204, 205, 212, 3, 301,
302, CTO

Hard Drive (6.0 GB)

202954-001

220, 222, 223, 303, 304, 305, 307, 310,
312, 314, 320, 325, 326, 327, 330, CTO

Hard Drive (10.0 GB)

200349-001

303, 311, 323, CTO

Heat Spreader FC-PGA

202963-001

All, CTO

Keyboard (US)

207683-001

2, 204, 205, 212, 220, 223, 3, 302, 303,
304, 305, 307, 310, 312, 314, 320, 323,
325, 326, 327, 330, CTO

Keyboard (UK)

207683-031

203, 222, 302, 303, 307

Keyboard (FR)

207683-051

203, 222, 302, 307

Keyboard (IT)

207683-061

203, 222, 302, 303

Keyboard (DK)

207683-081

202, 302

Keyboard (NOR)

207683-091

202, 302

Keyboard (SE)

207683-101

202, 302

Keyboard (PT)

207683-131

202, 302, 303

Keyboard (LA)

207683-161

201, 202, 222, 301, 302, 303

Keyboard (SG)

207683-311

202, 222

Return to the alphabet index.

PRESARIO NOTEBOOK MAINTENANCE

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SERVICE GUIDE 1200 SERIES

PARTS CATALOG 11

Part
Number

Applicable Models

Keyboard (AR)

207683-171

202, 222, 302

Keyboard (NL)

207683-331

202, 222, 302, 303

Keyboard (BE)

207683-181

202, 302

Keyboard (FC)

207683-121

204, 304

Keyboard (BR)

207683-201

311

Logo Kit

212595-001

All, CTO

LVDS Board

202951-001

212, 222, 223, 303, 307, 310, 311, 312,
314, 320, 323, 325, 330, CTO

Memory (S.O. DIMM 32 MB PC100)

122699-001

CTO

Memory (S.O. DIMM 64 MB PC100)

122700-001

CTO

Memory 64 SD 100 MHz (down)

TBD

CTO

Memory 96 SD 100 MHz (64down + 32up)

TBD

CTO

Memory 128 SD 100 MHz (64up + 64down) TBD

CTO

Memory 192 SD 100 MHz (64down+128up)

TBD

CTO

Miscellaneous Cable Kit

202962-001

All, CTO

Miscellaneous Plastic Kit

159498-001

All, CTO

Miscellaneous Hardware Kit

159499-001

All, CTO

Miscellaneous Screw Kit

138161-001

All, CTO

Modem (K-56K Mini) US

159502-001

2, 201, 204, 205, 212, 223, 220

Modem (K-56K Mini) Intl

159502-002

202, 203, 222

Modem (K-56K Mini) AU

159502-011

205, 212

Modem (K-56K Mini) US

218857-001

3, 301, 304, 305, 310, 311, 312, 314,
320, 323, 325, 326, 327, 330, CTO

Modem (K-56K Mini) Intl

218857-002

302, 303, 307

Modem (K-56K Mini) AU

218857-011

305

Palmrest w/TouchPad & Internet Buttons

202956-001

All, CTO

Processors, Celeron 566MHz 1.5V FC-PGA

201565-001

2, 201, 202, 203, 204, 205, 222, 3, CTO

Processors, Celeron 600 MHz 1.5V FC-PGA

201566-001

220, 223, 301, 302, 303, 304, 305, 307,
310, 326, CTO

Processors, Celeron 633 MHz 1.6V FC-PGA

217844-001

320, 323, 327, CTO

Processors, PIII 600 MHz 256K Cache

159485-001

220

Processors, PIII 650 MHz 256K Cache

175308-001

212, 311, 325, 330

12 PARTS CATALOG

PRESARIO N OTEBOOK MAINTENANCE

AND

SERVICE GUIDE 1200 SERIES

Part
Number

Applicable Models

Processors, PIII 700 MHz 256K Cache

221415-001

312, 314, CTO (Available after 11/12/00)

Software (Feature Home Collection CD)

TBD

CTO

Software (Office 2000 Professional CD)

TBD

CTO

Software (Office 2000 SBE CD)

TBD

CTO

Speakers with Enclosure

159494-001

All, CTO

System Board (I/O w/64 MB SDRAM)

202945-001

202, 205, 220

System Board (I/O w/32 MB SDRAM)

202946-001

2, 201, 203, 204

System Board (I/O w/64 MB TFT)

210814-001

212, 222, 223

System Board (I/O w/32 MB DSTN REV:
CG-C)

217841-001

System Board (I/O w/64 MB DSTN REV:
CG-C)

217842-001

301, 302, 304, 326, 327

System Board (I/O w/64 MB TFT REV: CGC)

217843-001

303, 307, 310, 311, 312, 314, 320, 323,
325, 330

System Board (I/O w/32 MB DSTN & TFT
SB)

221414-001

CTO

System Board (I/O w/64 MB DSTN & TFT)

222699-001

CTO

Upper CPU Cover

202958-001

All, CTO

Voltage Converter 3C Board

352891-001

All, CTO

Return to the alphabet index.

PRESARIO NOTEBOOK MAINTENANCE

AND

SERVICE GUIDE 1200 SERIES

PARTS CATALOG 13

14 PARTS CATALOG

PRESARIO N OTEBOOK MAINTENANCE

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SERVICE GUIDE 1200 SERIES

Source Exif Data:

File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.3
Linearized                      : No
Create Date                     : 2000:10:03 18:24:31
Producer                        : Acrobat Distiller 4.05 for Windows
Creator                         : FrameMaker 5.5P4f
Modify Date                     : 2002:08:16 11:40:57-05:00
Title                           : Compaq Maintenance & Service Guide
Subject                         : Presario 1200XL Series Notebook Computers
Author                          : Mike Wessels; Mary Taylor
Keywords                        : Produced by Kitba Consulting Services, Inc.
Page Count                      : 137
Page Mode                       : UseOutlines

EXIF Metadata provided by EXIF.tools

Hp Compaq Presario 12Xl202 Notebook Pc Maintenance And Service Guide &

XL2, XL201, XL202, XL203, XL204, XL205, XL212, XL220, XL222, XL223, XL3 - Maintenance & Service Guide Presario 1200 Series c02005974

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