Hp Compaq Pro 4300 Small Form Factor Pc Service And Maintain

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Maintenance and Service Guide
HP Compaq Pro 4300 Small Form Factor
Business PC

© Copyright 2012 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
HP Compaq Pro 4300 Small Form Factor
Business PC
Second Edition (November 2012)
First Edition (July 2012)
Document Part Number: 701466-002

About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE:

Text set off in this manner provides important supplemental information.

iii

Table of contents

1 Product Features ............................................................................................................................................ 1
Standard Configuration Features ......................................................................................................... 1
Front Panel Components ..................................................................................................................... 2
Rear Panel Components ...................................................................................................................... 3
Serial Number Location ........................................................................................................................ 4
2 Activating and Customizing the Software .................................................................................................... 5
Activating and customizing the software in Windows 7 ........................................................................ 5
Activating the Windows operating system ........................................................................... 5
Downloading Windows 7 updates ........................................................................................ 6
Installing or upgrading device drivers .................................................................................. 6
Customizing the monitor display .......................................................................................... 6
Activating and customizing the software in Windows 8 ........................................................................ 6
Activating the Windows Operating System .......................................................................... 6
Downloading Windows 8 updates ........................................................................................ 7
Customizing the monitor display .......................................................................................... 7
3 Computer Setup (F10) Utility ......................................................................................................................... 8
Computer Setup (F10) Utilities ............................................................................................................. 8
Using Computer Setup (F10) Utilities .................................................................................. 9
Computer Setup—File ....................................................................................................... 10
Computer Setup—Storage ................................................................................................ 11
Computer Setup—Security ................................................................................................ 14
Computer Setup—Power ................................................................................................... 18
Computer Setup—Advanced ............................................................................................. 19
Recovering the Configuration Settings ............................................................................................... 21
4 Serial ATA (SATA) Drive Guidelines and Features .................................................................................... 22
SATA Hard Drives .............................................................................................................................. 22
SATA Hard Drive Cables .................................................................................................................... 22
SATA Data Cable .............................................................................................................. 22

SMART ATA Drives ............................................................................................................................ 23
5 Identifying the Chassis, Routine Care, and Disassembly Preparation .................................................... 24
Chassis Designations ......................................................................................................................... 24
Small Form Factor (SFF) ................................................................................................... 24
Electrostatic Discharge Information .................................................................................................... 25
Generating Static ............................................................................................................... 25
Preventing Electrostatic Damage to Equipment ................................................................ 25
Personal Grounding Methods and Equipment ................................................................... 26
Grounding the Work Area .................................................................................................. 26
Recommended Materials and Equipment .......................................................................... 26
Operating Guidelines .......................................................................................................................... 27
Routine Care ...................................................................................................................................... 28
General Cleaning Safety Precautions ................................................................................ 28
Cleaning the Computer Case ............................................................................................ 28
Cleaning the Keyboard ...................................................................................................... 28
Cleaning the Monitor .......................................................................................................... 29
Cleaning the Mouse ........................................................................................................... 29
Service Considerations ...................................................................................................................... 29
Power Supply Fan ............................................................................................................. 29
Tools and Software Requirements .................................................................................... 30
Screws ............................................................................................................................... 30
Cables and Connectors ..................................................................................................... 30
Hard Drives ........................................................................................................................ 30
Lithium Coin Cell Battery ................................................................................................... 31
6 Illustrated parts catalog ............................................................................................................................... 32
Spare parts ......................................................................................................................................... 32
Computer major components ............................................................................................ 32
Sequential part number listing ........................................................................................... 36
7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis ............................................ 48
Serial Number Location ...................................................................................................................... 48
Preparation for Disassembly .............................................................................................................. 48
Computer Access Panel ..................................................................................................................... 50
Front Bezel ......................................................................................................................................... 51
Bezel Blanks ....................................................................................................................................... 52
System Board Connections ................................................................................................................ 53
Installing Additional Memory .............................................................................................................. 54
DIMMs ............................................................................................................................... 54

DDR3-SDRAM DIMMs ...................................................................................................... 54
Populating DIMM Sockets ................................................................................................. 55
Installing DIMMs ................................................................................................................ 55
Removing or Installing an Expansion Card ........................................................................................ 57
Cable Management ............................................................................................................................ 64
Drives ................................................................................................................................................. 65
Drive Positions ................................................................................................................... 66
Installing and Removing Drives ......................................................................................... 66
Removing an Internal 5.25-inch Drive ............................................................... 68
Installing an Optical Drive into the 5.25-inch Drive Bay .................................... 70
Removing an Internal 3.5-inch Drive ................................................................. 72
Installing a Drive into the 3.5-inch Internal Drive Bay ....................................... 74
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive ....... 77
Baffle .................................................................................................................................................. 80
Front Fan Assembly ........................................................................................................................... 81
Front I/O, Power Switch Assembly ..................................................................................................... 82
Speaker .............................................................................................................................................. 83
Heat sink ............................................................................................................................................ 84
Processor ........................................................................................................................................... 87
Power Supply ..................................................................................................................................... 89
System Board ..................................................................................................................................... 91
Battery ................................................................................................................................................ 93
Type 1 Battery Holder ........................................................................................................ 94
Type 2 Battery Holder ........................................................................................................ 94
Type 3 Battery Holder ........................................................................................................ 95
Using the Small Form Factor Computer in a Tower Orientation ........................................................ 96
Installing a Security Lock .................................................................................................................... 97
HP/Kensington MicroSaver Security Cable Lock ............................................................... 97
Padlock .............................................................................................................................. 98
Front Bezel Security .......................................................................................................... 99
Appendix A Power Cord Set Requirements ................................................................................................ 101
General Requirements ..................................................................................................................... 101
Japanese Power Cord Requirements .............................................................................................. 101
Country-Specific Requirements ........................................................................................................ 102
Appendix B POST Error Messages .............................................................................................................. 103
POST Numeric Codes and Text Messages ..................................................................................... 104
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 105

vii

Appendix C Troubleshooting Without Diagnostics .................................................................................... 107
Safety and Comfort .......................................................................................................................... 107
Before You Call for Technical Support ............................................................................................. 107
Helpful Hints ..................................................................................................................................... 108
Solving General Problems ................................................................................................................ 110
Solving Power Problems .................................................................................................................. 114
Solving Hard Drive Problems ........................................................................................................... 116
Solving Media Card Reader Problems ............................................................................................. 119
Solving Display Problems ................................................................................................................. 121
Solving Audio Problems ................................................................................................................... 126
Solving Printer Problems .................................................................................................................. 128
Solving Keyboard and Mouse Problems .......................................................................................... 130
Solving Hardware Installation Problems ........................................................................................... 132
Solving Network Problems ............................................................................................................... 134
Solving Memory Problems ............................................................................................................... 137
Solving Processor Problems ............................................................................................................ 139
Solving CD-ROM and DVD Problems .............................................................................................. 139
Solving USB Flash Drive Problems .................................................................................................. 141
Solving Front Panel Component Problems ...................................................................................... 143
Solving Internet Access Problems .................................................................................................... 143
Solving Software Problems .............................................................................................................. 145
Contacting Customer Support .......................................................................................................... 147
Appendix D HP PC Hardware Diagnostics .................................................................................................. 148
Why run HP PC Hardware Diagnostics ............................................................................................ 148
How to access and run HP PC Hardware Diagnostics ..................................................................... 149
Downloading HP PC Hardware Diagnostics to a USB device .......................................................... 150
Appendix E Backup and Recovery ............................................................................................................... 151
Restoring and recovering in Windows 7 ........................................................................................... 151
System Restore ............................................................................................................... 151
System Recovery ............................................................................................................. 151
System Recovery when Windows is responding ............................................ 152
System Recovery when Windows is not responding ...................................... 153
System recovery using recovery media .......................................................... 153
Creating recovery media ................................................................ 154
Using recovery media ..................................................................... 155
Backup and recovery in Windows 8 ................................................................................................. 156
Backing up your information ............................................................................................ 156
Performing a system recovery ......................................................................................... 157

viii

Using the Windows recovery tools .................................................................. 157
Using f11 recovery tools .................................................................................. 158
Using Windows 8 operating system media (purchased separately) ............... 158
Appendix F Password Security and Resetting CMOS ................................................................................ 159
Resetting the Password Jumper ...................................................................................................... 160
Clearing and Resetting the CMOS ................................................................................................... 161
Appendix G Drive Protection System (DPS) ............................................................................................... 163
Accessing DPS Through Computer Setup ....................................................................................... 164
Appendix H Specifications ............................................................................................................................ 165
Index ................................................................................................................................................................. 167

Product Features

Standard Configuration Features
The HP Compaq Small Form Factor features may vary depending on the model. For a complete
listing of the hardware and software installed in the computer, run the diagnostic utility (included on
some computer models only).
NOTE: The Small Form Factor computer can also be used in a tower orientation. For more
information, see Using the Small Form Factor Computer in a Tower Orientation on page 96 in this
guide.
Figure 1-1 Small Form Factor Configuration

Standard Configuration Features

Front Panel Components
Drive configuration may vary by model. Some models have a bezel blank covering one or more drive
bays.
Figure 1-2 Front Panel Components

Table 1-1 Front Panel Components
1

5.25-inch Optical Drive

USB (Universal Serial Bus) Ports

Optical Drive Activity Light

Microphone Connector

Optical Drive Eject Button

3.5-inch Media Card Reader (optional)

Dual-State Power Button

Hard Drive Activity Light

Power On Light

Headphone Connector

NOTE: The Power On Light is normally green when the power is on. If it is flashing red, there is a problem with
the computer and it is displaying a diagnostic code.

Chapter 1 Product Features

Rear Panel Components
Figure 1-3 Rear Panel Components

Table 1-2 Rear Panel Components
1

RJ-45 Network Connector

DVI-D Connector

VGA Monitor Connector

PS/2 Mouse Connector (green)

Serial Connector

PS/2 Keyboard Connector (purple)

Power Cord Connector

Line-Out Connector for powered audio
devices (green)

Universal Serial Bus (USB)

Line-In Audio Connector (blue)

NOTE: An optional second serial port and an optional parallel port are available from HP.
The monitor connectors on the system board are inactive when a graphics card is installed in the computer.
If a graphics card is installed into one of the system board slots, the connectors on the graphics card and the
system board may be used at the same time. Some settings may need to be changed in Computer Setup to use
both connectors.

Rear Panel Components

Serial Number Location
Each computer has a unique serial number and product ID number in the location shown below. Keep
these numbers available for use when contacting customer service for assistance.
Figure 1-4 Serial Number and Product ID Location

Chapter 1 Product Features

Activating and Customizing the
Software

NOTE:

This chapter provides information for both Windows 7 and Windows 8.

Activating and customizing the software in Windows 7
If your computer was not shipped with a Windows® operating system, some portions of this
documentation do not apply. Additional information is available in online help after you activate the
operating system.
CAUTION: Do not add optional hardware or third-party devices to the computer until the operating
system is successfully activated. Doing so may cause errors and prevent the operating system from
installing properly.
NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor
to permit the required airflow.

Activating the Windows operating system
The first time you turn on the computer, the operating system is set up and activated automatically.
This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to
complete the activation.
We recommend that you register your computer with HP during operating system setup so you can
receive important software updates, facilitate support questions, and sign up for special offers.
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage
the software that runs the computer or prevent its proper installation.
NOTE: If the computer shipped with more than one operating system language on the hard drive,
the activation process could take up to 60 minutes.

Activating and customizing the software in Windows 7

Downloading Windows 7 updates
Microsoft may release updates to the operating system. To help keep the computer running optimally,
HP recommends checking for the latest updates during the initial installation and periodically
throughout the life of the computer.
1.

To set up your Internet connection, click Start > Internet Explorer and follow the instructions on
the screen.

After an Internet connection has been established, click the Start > All Programs > Windows
Update.

Run Windows Update monthly thereafter.

Installing or upgrading device drivers
When installing optional hardware devices after the operating system installation is complete, you
must also install the drivers for each of the devices.
In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use
the Browse button in the dialog box to locate the i386 folder. This action points the operating system
to the appropriate drivers.
Obtain the latest support software, including support software for the operating system, from
http://www.hp.com/support. Select your country and language, select Download drivers and
software (and firmware), enter the model number of the computer, and press Enter.

Customizing the monitor display
If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font
sizes, and power management settings.
For more information, refer to the online documentation provided with the graphics controller utility or
the documentation that came with your monitor.
Right-click on the Windows desktop, then click Personalize to change display settings.

Activating and customizing the software in Windows 8
Additional information is available in online help after you activate the operating system.
NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor
to permit the required airflow.

Activating the Windows Operating System
The first time you turn on the computer, the operating system is set up and activated automatically.
This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to
complete the activation.
We recommend that you register your computer with HP during operating system set up so you can
receive important software updates, facilitate support questions, and sign up for special offers. You
can also register your computer with HP using the Register with HP app on the Start screen.

Chapter 2 Activating and Customizing the Software

CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL
THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage
the software that runs the computer or prevent its proper installation.

Downloading Windows 8 updates
Microsoft may release updates to the operating system. To help keep the computer running optimally,
HP recommends checking for the latest updates during the initial installation and periodically
throughout the life of the computer.
Run Windows Update as soon as possible after you set up your computer.
1.

Point to the upper-right or lower-right corner of the Start screen to display the charms.

Click Settings > Change PC Settings > Windows Update.

Run Windows Update monthly thereafter.

Customizing the monitor display
You can customize display settings for Windows 8 separately for the Start screen and the Desktop.
To customize the Start screen:
1.

Point to the upper-right or lower-right corner of the Start screen to display the charms.

Click Settings > Change PC Settings.

Click Personalize to change the display settings.

To customize the Desktop:
1.

Click the Desktop app on the Start screen.

Right-click on the desktop, and then click Personalize to change display settings.

Activating and customizing the software in Windows 8

Computer Setup (F10) Utility

Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:

●

Change factory default settings.

●

Set the system date and time.

●

Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.

●

Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash
media devices.

●

Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run
during a Full Boot. You can set the system to:
❑

always Quick Boot (default);

❑

periodically Full Boot (from every 1 to 30 days); or

❑

always Full Boot.

●

Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test
(POST) messages. Post Messages Disabled suppresses most POST messages, such as
memory count, product name, and other non-error text messages. If a POST error occurs, the
error is displayed regardless of the mode selected. To manually switch to Post Messages
Enabled during POST, press any key (except F1 through F12).

●

Establish an Ownership Tag, the text of which is displayed each time the system is turned on or
restarted.

●

Enter the Asset Tag or property identification number assigned by the company to this computer.

●

Enable the power-on password prompt during system restarts (warm boots) as well as during
power-on.

●

Establish a setup password that controls access to the Computer Setup (F10) Utility and the
settings described in this section.

●

Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or
embedded NIC, so that they cannot be used until they are unsecured.

●

Enable or disable removable media boot ability.

Chapter 3 Computer Setup (F10) Utility

●

Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST).

●

Replicate the system setup by saving system configuration information on a USB device and
restoring it on one or more computers.

●

Execute self-tests on a specified ATA hard drive (when supported by drive).

●

Enable or disable DriveLock security (when supported by drive).

Using Computer Setup (F10) Utilities
Computer Setup can be accessed only by turning the computer on or restarting the system.
To access the Computer Setup Utilities menu, complete the following steps:
1.

Turn on or restart the computer.

Repeatedly press F10 when the monitor light turns green to access the utility.
You can also press Esc to a menu that allows you to access different options available at
startup, including the Computer Setup utility.
NOTE: If you do not press F10 at the appropriate time, you must restart the computer and
again repeatedly press F10 when the monitor light turns green to access the utility.

A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,
Power, and Advanced.

Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and
down) keys to select the option you want, then press Enter. To return to the Computer Setup
Utilities menu, press Esc.

To apply and save changes, select File > Save Changes and Exit.
●

If you have made changes that you do not want applied, select Ignore Changes and Exit.

●

To reset to factory settings or previously saved default settings (some models), select
Apply Defaults and Exit. This option will restore the original factory system defaults.

NOTE: Not all settings shown in the following sections are available for all models
CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup
(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only
after exiting the F10 Setup screen.
Table 3-1 Computer Setup (F10) Utility
Heading

Table

File

Computer Setup—File on page 10

Storage

Computer Setup—Storage on page 11

Security

Computer Setup—Security on page 14

Power

Computer Setup—Power on page 18

Advanced

Computer Setup—Advanced on page 19

Computer Setup (F10) Utilities

Computer Setup—File
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-2 Computer Setup—File
Option

Description

System Information

Lists:
●

Product name

●

SKU number

●

Processor type/speed/stepping

●

Cache size (L1/L2/L3) (dual core processors have this listed twice)

●

Installed memory size/speed, number of channels (single or dual) (if applicable)

●

Integrated MAC address for embedded, enabled NIC (if applicable)

●

System BIOS (includes family name and version)

●

Chassis serial number

●

Asset tracking number

●

ME firmware version

●

ME Management mode

About

Displays copyright notice.

Set Time and Date

Allows you to set system time and date.

Flash System ROM

Allows you to update the system ROM with a BIOS image file located on removable media.

Replicated Setup

Save to Removable Media
Saves system configuration to a formatted USB flash media device.
Restore from Removable Media
Restores system configuration from a USB flash media device.

Default Setup

Save Current Settings as Default
Saves the current system configuration settings as the default.
Restore Factory Settings as Default
Restores the factory system configuration settings as the default.

Apply Defaults and
Exit

Applies the currently selected default settings and clears any established passwords.

Ignore Changes
and Exit

Exits Computer Setup without applying or saving any changes.

Save Changes and
Exit

Saves changes to system configuration or default settings and exits Computer Setup.

Chapter 3 Computer Setup (F10) Utility

Computer Setup—Storage
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-3 Computer Setup—Storage
Option

Description

Device Configuration

Lists all installed BIOS-controlled storage devices.
When a device is selected, detailed information and options are displayed. The following options
may be presented:
●

Hard Disk: Size, model, firmware version, serial number, connector color.
Translation mode (ATA disks only)
Lets you select the translation mode to be used for the device. This enables the BIOS to
access disks partitioned and formatted on other systems and may be necessary for users of
older versions of UNIX (e.g., SCO UNIX version 3.2). Options are Automatic, Bit-Shift,
LBA Assisted, User, and Off.
Available only when the drive translation mode is set to User, allows you to specify the
parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate
disk I/O requests (from the operating system or an application) into terms the hard drive can
accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256.
The number of sectors per track may not exceed 63.
CAUTION: Ordinarily, the translation mode selected automatically by the BIOS should not
be changed. If the selected translation mode is not compatible with the translation mode that
was active when the disk was partitioned and formatted, the data on the disk will be
inaccessible.

●

CD-ROM: Model, firmware version, serial number, connector color (not included for USB CDROM).

●

SSD Life Used
NOTE: Displays for solid-state drives.

●

SMART (ATA disks only)

●

Diskette: Model and firmware version.

NOTE: Displays for USB diskette drives.
●

Default Values (ATA disks only)
See Translation Mode above for details.
SATA Defaults

Computer Setup (F10) Utilities

Table 3-3 Computer Setup—Storage (continued)
Storage Options

eSATA Port
Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled.
This setting affects only the port with the black connector, labeled as eSATA on the system board.
This port should have the eSATA back panel connector attached to use eSATA drives. For more
information, see the eSATA white paper at www.hp.com.
SATA Emulation
Allows you to choose how the SATA controller and devices are accessed by the operating
system. There are three supported options: IDE, RAID, and AHCI (default).
CAUTION: SATA emulation changes may prevent access to existing hard drive data and
degrade or corrupt established volumes.
IDE - This is the most backwards-compatible setting of the three options. Operating systems
usually do not require additional driver support in IDE mode.
RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver
loaded in the operating system to take advantage of RAID features.
AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take
advantage of more advanced features of the SATA controller.
NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/
AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver
installed, the system will crash (blue screen). RAID volumes may become corrupted if they are
booted to after disabling RAID.
Removable Media Boot
Enables/disables ability to boot the system from removable media. Default is enabled.
Max eSATA Speed
Allows you to choose 1.5 Gbps or 3.0 Gpbs as the maximum eSATA speed. By default, the speed
is limited to 1.5 Gbps for maximum reliability.
CAUTION: Consult your eSATA drive and cable manufacturer before enabling 3.0 Gpbs speed.
Some drive and cable combinations may not run reliably at 3.0 Gpbs.

Chapter 3 Computer Setup (F10) Utility

Table 3-3 Computer Setup—Storage (continued)
DPS Self-Test

Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection
System (DPS) self-tests.
NOTE: This selection will only appear when at least one drive capable of performing the DPS
self-tests is attached to the system.

Boot Order

Allows you to:
●

EFI Boot Sources: Specify the order in which EFI boot sources (such as a internal hard
drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable
operating system image. Each device on the list may be individually excluded from or
included for consideration as a bootable operating system source.
EFI boot sources always have precedence over legacy boot sources.

●

Legacy Boot Sources: Specify the order in which legacy boot sources (such as a network
interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for
a bootable operating system image. Each device on the list may be individually excluded
from or included for consideration as a bootable operating system source.
Specify the order of attached hard drives. The first hard drive in the order will have priority in
the boot sequence and will be recognized as drive C (if any devices are attached).

NOTE: To drag a device to a preferred place, press Enter. To remove the device from
consideration as a bootable device, press F5.
You can use F5 to disable individual boot items, as well as disable EFI boot and/or legacy boot.
NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating
system has started.
Shortcut to Temporarily Override Boot Order
To boot one time from a device other than the default device specified in Boot Order, restart the
computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping
the boot menu) when the monitor light turns green. After POST is completed, a list of bootable
devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter.
The computer then boots from the selected non-default device for this one time.

Computer Setup (F10) Utilities

Computer Setup—Security
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-4 Computer Setup—Security
Option

Description

Setup Password

Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the
ROM, and make changes to certain plug and play settings under Windows.

Power-On Password

Allows you to set and enable a power-on password. The power-on password prompt appears
after a power cycle or reboot. If the user does not enter the correct power-on password, the unit
will not boot.

Password Options

Allows you to enable/disable:

(This selection appears
only if a power-on
password or setup
password is set.)

●

Lock Legacy Resources (determines whether or not Windows Device Manager is allowed to
change resource settings for serial and parallel ports).

●

Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing,
the F10 Setup Options without entering setup password). Default is enabled.

●

Password prompt on F9 & F12 (requires setup password to use these boot functions).
Default is enabled.

●

Network Server Mode. Default is disabled.

Smart Cover

Allows you to:
●

Lock/unlock the Cover Lock.

●

Set the Cover Removal Sensor to Disable/Notify User/Setup Password.

NOTE: Notify User alerts the user that the sensor has detected that the cover has been
removed. Setup Password requires that the setup password be entered to boot the computer if
the sensor detects that the cover has been removed.
Device Security

Allows you to set Device Available/Device Hidden (default is Device Available) for:
●

Embedded security device

●

System audio

●

USB controller (varies by model)

●

Network controller
NOTE: You must disable AMT before trying to hide the network controller.

USB Security

●

Serial port

●

Parallel port

●

SATA ports (varies by model)

Allows you to set Enabled/Disabled (default is Enabled) for:
●

Front USB Ports

●

Rear USB Ports

●

Accessory USB Ports

Chapter 3 Computer Setup (F10) Utility

Table 3-4 Computer Setup—Security (continued)
Slot Security

Allows you to disable any PCI or PCI Express slot. Default is enabled.

Network Boot

Enables/disables the computer’s ability to boot from an operating system installed on a network
server. (Feature available on NIC models only; the network controller must be either a PCI
expansion card or embedded on the system board.) Default is enabled.

System IDs

Allows you to set:

Master Boot Record
Security

●

Asset tag (18-byte identifier), a property identification number assigned by the company to
the computer.

●

Ownership tag (80-byte identifier) displayed during POST.

●

Universal Unique Identifier (UUID) number. The UUID can only be updated if the current
chassis serial number is invalid. (These ID numbers are normally set in the factory and are
used to uniquely identify the system.)

●

Keyboard locale setting for System ID entry.

Enables/disables Master Boot Record (MBR) security.
The MBR contains information needed to successfully boot from a disk and to access the data
stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes
to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
It also allows you to recover the "last known good" MBR, should changes to the MBR be detected
when the system is restarted.
When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the
current bootable disk while in MS-DOS or Windows Safe Mode.
NOTE: Most operating systems control access to the MBR of the current bootable disk; the
BIOS cannot prevent changes that may occur while the operating system is running.
Restores the backup Master Boot Record to the current bootable disk. Default is disabled.
Only appears if all of the following conditions are true:
●

MBR security is enabled

●

A backup copy of the MBR has been previously saved

●

The current bootable disk is the same disk from which the backup copy was saved

CAUTION: Restoring a previously saved MBR after a disk utility or operating system has
modified the MBR, may cause the data on the disk to become inaccessible. Only restore a
previously saved MBR if you are confident that the current bootable disk's MBR has been
corrupted or infected with a virus.

Computer Setup (F10) Utilities

Table 3-4 Computer Setup—Security (continued)
System Security
(these options are
hardware dependent)

Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches.
Default is enabled.
SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor.
Changing this setting requires turning the computer off and then back on. Default is disabled.
Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the
processor. Changing this setting requires turning the computer off and then back on. Default is
disabled.
Virtualization Technology Directed I/O (VTd) (enable/disable) - Controls virtualization DMA
remapping features of the chipset. Changing this setting requires turning the computer off and
then back on. Default is disabled.
Trusted Execution Technology (enable/disable) - Controls the underlying processor and chipset
features needed to support a virtual appliance. Changing this setting requires turning the
computer off and then back on. Default is disabled. To enable this feature you must enable the
following features:
●

Embedded Security Device Support

●

Virtualization Technology

●

Virtualization Technology Directed I/O

Embedded Security Device (enable/disable) - Permits activation and deactivation of the
Embedded Security Device.
NOTE: To configure the Embedded Security Device, a Setup password must be set.
●

Reset to Factory Settings (Do not reset/Reset) - Resetting to factory defaults will erase all
security keys and leave the device in a disabled state. Changing this setting requires that
you restart the computer. Default is Do not reset.
CAUTION: The embedded security device is a critical component of many security
schemes. Erasing the security keys will prevent access to data protected by the Embedded
Security Device. Choosing Reset to Factory Settings may result in significant data loss.

●

System Security
(continued)

Measure boot variables/devices to PCR1 - Typically, the computer measures the boot path
and saves collected metrics to PCR5 (a register in the Embedded Security Device). Bitlocker
tracks changes to any of these metrics, and forces the user to re-authenticate if it detects
any changes. Enabling this feature lets you set Bitlocker to ignore detected changes to boot
path metrics, thereby avoiding re-authentication issues associated with USB keys inserted in
a port. Default is enabled.

OS management of Embedded Security Device (enable/disable) - This option allows the user to
limit OS control of the Embedded Security Device. Default is enabled. This option is automatically
disabled if Trusted Execution Technology is enabled.
●

Reset of Embedded Security Device through OS (enable/disable) - This option allows the
user to limit the operating system ability to request a Reset to Factory Settings of the
Embedded Security Device. Default is disabled.
NOTE: To enable this option, a Setup password must be set.

●

No PPI provisioning (Windows 8 only) - This option lets you set Windows 8 to bypass the PPI
(Physical Presence Interface) requirement and directly enable and take ownership of the
TPM on first boot. You cannot change this setting after TPM is owned/initialized, unless the
TPM is reset. Default is disabled for non-Windows 8 systems, and enabled for Windows 8.

●

Allow PPI policy to be changed by OS. Enabling this option allows the operating system to
execute TPM operations without Physical Presence Interface. Default is disabled.
NOTE: To enable this option, a Setup password must be set.

Chapter 3 Computer Setup (F10) Utility

Table 3-4 Computer Setup—Security (continued)
DriveLock Security

Allows you to assign or modify a master or user password for hard drives. When this feature is
enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither
is successfully entered, the hard drive will remain inaccessible until one of the passwords is
successfully provided during a subsequent cold-boot sequence.
NOTE: This selection will only appear when at least one drive that supports the DriveLock
feature is attached to the system.

Secure Boot
Configuration

This is a feature of Windows 8.
●

Legacy Support—Enable/Disable. Allows you to turn off all legacy support on the computer,
including booting to DOS, running legacy graphics cards, booting to legacy devices, and so
on. If set to disable, legacy boot options in Storage > Boot Order are not displayed. Default
is enabled.

●

Secure Boot—Enable/Disable. Allows you to make sure an operating system is legitimate
before booting to it, making Windows resistant to malicious modification from preboot to full
OS booting, preventing firmware attacks. UEFI and Windows Secure Boot only allow code
signed by pre-approved digital certificates to run during the firmware and OS boot process.
Default is disabled, except for Windows 8 systems which have this setting enabled. Secure
Boot enabled also sets Legacy Support to disabled.

●

Key Management—This option lets you manage the custom key settings.

●

◦

Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded
custom boot keys. Default is Don't Clear.

◦

Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify
the contents of the secure boot signature databases and the platform key (PK) that
verifies kernels during system start up, allowing you to use alternative operating
systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific
boot keys. Default is HP Keys.

Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f
keys to access items before the operating system loads. Default is disabled.
NOTE: If Windows 8 detects a serious error, it will interrupt the boot process automatically
and display advanced boot options.
From Windows 8, you can press Shift and select Restart to access the screen that lets you
boot to a device or troubleshoot your computer.

Computer Setup (F10) Utilities

Computer Setup—Power
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-5 Computer Setup—Power
Option

Description

OS Power
Management

●

Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the
processors power consumption when the processor is idle. Default is extended.

●

Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce
processor voltage and frequency when the current software load does not require the full
capabilities of the processor. Default is enabled.

●

Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a
visual indication of what sleep state the system is in. Each sleep state has a unique blink
pattern. Default is disabled.
NOTE: For Windows 8 systems with Fast Boot support, a normal shutdown goes to the S4
state, not the S5 state.

Hardware Power
Management

◦

S0 (On) = Solid green LED.

◦

S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 3 blinks and a pause.

◦

S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds
(green LED) — repeated cycles of 4 blinks and a pause.

◦

S5 (Soft Off) = LED is off.

SATA Power Management – Enables or disables SATA bus and/or device power management.
Default is enabled.
S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to
meet EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled.
PCI Express x16 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets
you set lower power modes that activate when the bus is not being used. Options are Disabled,
LOs, L1, LOs and L1. Default is ASPM Disabled.
PCI Express x1 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you
set lower power modes that activate when the bus is not being used. Options are Disabled, LOs,
L1, LOs and L1. Default is ASPM Disabled.
Network Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate
when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM
Disabled.
USB 3.0 Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate
when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM
Disabled.

Thermal

Fan idle mode—This bar graph controls the minimum permitted fan speed.
NOTE: This setting only changes the minimum fan speed. The fans are still automatically
controlled.

Chapter 3 Computer Setup (F10) Utility

Computer Setup—Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware
configuration.
Table 3-6 Computer Setup—Advanced (for advanced users)
Option

Heading

Power-On Options

Allows you to set:
●

POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days).
◦

QuickBoot (default) = Do not clear memory or perform a memory test.

◦

FullBoot = Memory test (count) on cold boot. Clears memory on all boots.

◦

Clear Memory = No memory count on cold boot. Clears memory on all boots.

◦

FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No
more memory counts until 1st cold boot on or after x days. Clears memory on all boots.

●

POST messages (enable/disable). Enabling this feature will cause the system to display
POST error messages, which are error messages displayed on the monitor during the Power
On Self Test if the BIOS encounters some kind of problem while starting the PC. A POST
error message will only display on screen if the computer is capable of booting this far. If the
POST detects an error before this point, a beep code is generated instead. Default is
disabled.

●

Press the ESC key for Startup Menu (Enable/Disable). This feature controls the display of
the text “Press the ESC key for Startup Menu” during POST. This text does not display on
Windows 8 systems with Fast Boot support. Other text also will not display (for example,
Ownership Tag). Default is enabled.

●

Option ROM Prompt (enable/disable). Enabling this feature will cause the system to display
a message before loading option ROMs. Default is enabled.

●

After Power Loss (off/on/previous state). Default is Power off. Setting this option to:
◦

Power off—causes the computer to remain powered off when power is restored.

◦

Power on—causes the computer to power on automatically as soon as power is
restored.

◦

Previous state—causes the computer to power on automatically as soon as power is
restored, if it was on when power was lost.

NOTE: If you turn off power to the computer using the switch on a power strip, you will not be
able to use the suspend/sleep feature or the Remote Management features.
●

POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST
process. This delay is sometimes needed for hard disks on some PCI cards that spin up very
slowly, so slowly that they are not ready to boot by the time POST is finished. The POST
delay also gives you more time to select F10 to enter Computer (F10) Setup. Default is
None.

●

Remote Wakeup Boot Source (remote server/local hard drive). Default is Local hard drive.

●

Factory Recovery Boot Support (Enable/Disable). Provides the ability for the BIOS to redirect
the boot to the recovery partition on the user hard drive, if present. Some versions of the
recovery software honor the F11 key press even when this feature is disabled by the BIOS.
Default is disabled.

●

Bypass F1 Prompt on Configuration Changes (Enable/Disable). Allows you to set the
computer not to confirm when changes were made. Default is disabled.

Computer Setup (F10) Utilities

Table 3-6 Computer Setup—Advanced (for advanced users) (continued)
BIOS Power-On

Allows you to set the computer to turn on automatically at a time you specify.

Onboard Devices

Allows you to set resources for or disable Legacy devices.
Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all
operating systems. To hide a device from the operating system, see Security > Device Security.

Bus Options

Device Options

Allows you to enable or disable:
●

PCI SERR# Generation. Default is enabled.

●

PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration
space; only needed when more than one graphics controller is installed. Default is disabled.

Allows you to set:
●

Printer mode (Bi-Directional, EPP + ECP, Output Only). ECP = Enhanced Capabilities Port,
EPP = Enhanced Parallel Port. Default is EPP+ECP.

●

Num Lock State at Power-On (off/on). Default is off.

●

Integrated Video (enable/disable). Use this option to disable the integrated video controller
when another video controller is present in the system. Default is enabled.

●

Integrated Graphics (Auto/Disable/Force) Use this option to manage integrated (UMA)
graphics memory allocation. The value you choose is allocated permanently to graphics and
is unavailable to the operating system. For example, if you set this value to 512M on a
system with 2 GB of RAM, the system always allocates 512 MB for graphics and the other
1.5 GB for use by the BIOS and operating system. Default is Auto which sets memory
allocation to 512 MB.
If you select Force, the UMA Frame Buffer Size option displays, which lets you set the UMA
memory size allocation between 32 MB and 1 GB.

●

Internal Speaker (does not affect external speakers). Default is enabled.

●

NIC PXE Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded
NIC option ROM to allow the unit to boot through the network to a PXE server. This is
typically used to download a corporate image to a hard drive. The NIC option ROM takes up
memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space.
This space is limited. This F10 option will allow users to disable the downloading of this
embedded NIC option ROM thus giving more DCH space for additional PCI cards which may
need option ROM space. The default will be to have the NIC option-ROM-enabled. Default is
PXE.

●

SATA RAID Option ROM Download (enable/disable). The BIOS contains an embedded
SATA RAID option ROM for RAID support. This can be temporarily disabled to save DCH
space. Note that with the option ROM disabled, users will be unable to boot to hard drives in
the system while running in RAID mode. Default is disabled.

●

Multi-Processor (enable/disable). Use this option to disable multi-processor support under
the OS. Default is enabled.

●

Hyper threading (enable/disable). Use this option to disable processor hyper-threading.

●

Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature,
which allows one core of the system to run at a higher than standard frequency and power if
other cores are idle. Default is enabled.

Chapter 3 Computer Setup (F10) Utility

Table 3-6 Computer Setup—Advanced (for advanced users) (continued)
VGA Configuration

Displayed only if there is an add-in video card in the system. Allows you to specify which VGA
controller will be the “boot” or primary VGA controller.

AMT Configuration

Allows you to set:
●

AMT (enable/disable). Allows you to enable or disable functions of the embedded
Management Engine (ME) such as Active Management Technology (AMT). If set to disable,
the Management Engine is set to a temporarily disabled state and will not provide functions
beyond necessary system configuration. Default is enabled.

●

Unconfigure AMT/ME (enable/disable). Allows you to unconfigure any provisioned
management settings for AMT. The AMT settings are restored to factory defaults. This
feature should be used with caution as AMT will not be able to provide any set AMT
management functions once unconfigured. Default is disabled.

●

Hide Unconfigure ME Confirmation Prompt (enable/disable). Allows you to set the system to
not display the confirmation to unconfigure ME.

●

Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system
and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is
deactivated by BIOS and would indicate that a halt occurred during execution if the alert is
sent to the management console. An operating system alert is deactivated by the operating
system image and would indicate that a hang occurred during its initialization. Default is
enabled.

Recovering the Configuration Settings
This method of recovery requires that you first perform the Save to Removable Media command
with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup—File
on page 10 in the Computer Setup—File table.)
NOTE: It is recommended that you save any modified computer configuration settings to a USB
flash media device and save the device for possible future use.
To restore the configuration, insert the USB flash media device with the saved configuration and
perform the Restore from Removable Media command with the Computer Setup (F10) Utility. (See
Computer Setup—File on page 10 in the Computer Setup—File table.)

Recovering the Configuration Settings

Serial ATA (SATA) Drive Guidelines
and Features

NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel
ATA (PATA) drives are supported.

SATA Hard Drives
Serial ATA Hard Drive Characteristics
Number of pins/conductors in data cable

7/7

Number of pins in power cable

Maximum data cable length

39.37 in (100 cm)

Data interface voltage differential

400-700 mV

Drive voltages

3.3 V, 5 V, 12 V

Jumpers for configuring drive

N/A

Data transfer rate

3.0 Gb/s

SATA Hard Drive Cables
SATA Data Cable
Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA
1.5 Gb/s drives.
Current HP desktop products ship with SATA 3.0 Gb/s hard drives.
SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and
never bend it tighter than a 30 mm (1.18 in) radius.
The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.

Chapter 4 Serial ATA (SATA) Drive Guidelines and Features

SMART ATA Drives
The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal
Computers have built-in drive failure prediction that warns the user or network administrator of an
impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure
indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If
the drive determines that a failure is imminent, it generates a fault alert.

SMART ATA Drives

Identifying the Chassis, Routine Care,
and Disassembly Preparation

This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to
the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.

Chassis Designations
Small Form Factor (SFF)
Figure 5-1 Small Form Factor chassis

Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation

Electrostatic Discharge Information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic
device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work
perfectly throughout a normal cycle. The device may function normally for a while, but it has been
degraded in the internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the
discharge contains enough power to alter device parameters or melt silicon junctions.

Generating Static
The following table shows that:
●

Different activities generate different amounts of static electricity.

●

Static electricity increases as humidity decreases.
Relative Humidity

Event

55%

40%

10%

Walking across carpet

7,500 V

15,000 V

35,000 V

Walking across vinyl floor

3,000 V

5,000 V

12,000 V

Motions of bench worker

400 V

800 V

6,000 V

Removing DIPs from plastic tube

400 V

700 V

2,000 V

Removing DIPs from vinyl tray

2,000 V

4,000 V

11,500 V

Removing DIPs from Styrofoam

3,500 V

5,000 V

14,500 V

Removing bubble pack from PCB

7,000 V

20,000 V

26,500 V

Packing PCBs in foam-lined box

5,000 V

11,000 V

21,000 V

These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

NOTE:

700 volts can degrade a product.

Preventing Electrostatic Damage to Equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the
degree of sensitivity. The following packaging and grounding precautions are necessary to prevent
damage to electric components and accessories.
●

To avoid hand contact, transport products in static-safe containers such as tubes, bags, or
boxes.

●

Protect all electrostatic parts and assemblies with conductive or approved containers or
packaging.

●

Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.

●

Place items on a grounded surface before removing them from their container.

Electrostatic Discharge Information

●

Always be properly grounded when touching a sensitive component or assembly.

●

Avoid contact with pins, leads, or circuitry.

●

Place reusable electrostatic-sensitive parts from assemblies in protective packaging or
conductive foam.

Personal Grounding Methods and Equipment
Use the following equipment to prevent static electricity damage to equipment:
●

Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground
cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord
must be connected and fit snugly into the banana plug connector on the grounding mat or
workstation.

●

Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible
with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on
both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method

Voltage

Antistatic plastic

1,500

Carbon-loaded plastic

7,500

Metallized laminate

15,000

Grounding the Work Area
To prevent static damage at the work area, use the following precautions:
●

Cover the work surface with approved static-dissipative material. Provide a wrist strap connected
to the work surface and properly grounded tools and equipment.

●

Use static-dissipative mats, foot straps, or air ionizers to give added protection.

●

Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate.
Handle them only at static-free work areas.

●

Turn off power and input signals before inserting and removing connectors or test equipment.

●

Use fixtures made of static-safe materials when fixtures must directly contact dissipative
surfaces.

●

Keep work area free of nonconductive materials such as ordinary plastic assembly aids and
Styrofoam.

●

Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended Materials and Equipment
Materials and equipment that are recommended for use in preventing static electricity include:

●

Antistatic tape

●

Antistatic smocks, aprons, or sleeve protectors

Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation

●

Conductive bins and other assembly or soldering aids

●

Conductive foam

●

Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

●

Static-dissipative table or floor mats with hard tie to ground

●

Field service kits

●

Static awareness labels

●

Wrist straps and footwear straps providing one-megohm +/- 10% resistance

●

Material handling packages

●

Conductive plastic bags

●

Conductive plastic tubes

●

Conductive tote boxes

●

Opaque shielding bags

●

Transparent metallized shielding bags

●

Transparent shielding tubes

Operating Guidelines
To prevent overheating and to help prolong the life of the computer:
●

Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and
cold.

●

Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all
vented sides of the computer and above the monitor to permit the required airflow.

●

Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the
keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also
restricts airflow.

●

Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign
matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning
the air vents.

●

Never operate the computer with the cover or side panel removed.

●

Do not stack computers on top of each other or place computers so near each other that they
are subject to each other’s re-circulated or preheated air.

●

If the computer is to be operated within a separate enclosure, intake and exhaust ventilation
must be provided on the enclosure, and the same operating guidelines listed above will still
apply.

●

Keep liquids away from the computer and keyboard.

Operating Guidelines

●

Never cover the ventilation slots on the monitor with any type of material.

●

Install or enable power management functions of the operating system or other software,
including sleep states.

Routine Care
General Cleaning Safety Precautions
1.

Never use solvents or flammable solutions to clean the computer.

Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and
then use the cloth on the component.

Always unplug the computer when cleaning with liquids or damp cloths.

Always unplug the computer before cleaning the keyboard, mouse, or air vents.

Disconnect the keyboard before cleaning it.

Wear safety glasses equipped with side shields when cleaning the keyboard.

Cleaning the Computer Case
Follow all safety precautions in General Cleaning Safety Precautions on page 28 before cleaning the
computer.
To clean the computer case, follow the procedures described below:
●

To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.

●

For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with
a cloth or swab dampened with clear water.

●

For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will
evaporate quickly and not leave a residue.

●

After cleaning, always wipe the unit with a clean, lint-free cloth.

●

Occasionally clean the air vents on the computer. Lint and other foreign matter can block the
vents and limit the airflow.

Cleaning the Keyboard
Follow all safety precautions in General Cleaning Safety Precautions on page 28 before cleaning the
keyboard.
To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the
Computer Case on page 28.
When cleaning debris from under the keys, review all rules in General Cleaning Safety Precautions
on page 28 before following these procedures:

Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from
under the keys.
●

Visible debris underneath or between the keys may be removed by vacuuming or shaking.

●

Canned, pressurized air may be used to clean debris from under the keys. Caution should be
used as too much air pressure can dislodge lubricants applied under the wide keys.

●

If you remove a key, use a specially designed key puller to prevent damage to the keys. This
tool is available through many electronic supply outlets.
CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these
keys are improperly removed or installed, the keyboard may not function properly.

●

Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed
out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to
remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.

Cleaning the Monitor
●

Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for
cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into
the housing and damage a component. Never use solvents or flammable liquids on the monitor.

●

To clean the monitor body follow the procedures in Cleaning the Computer Case on page 28.

Cleaning the Mouse
Before cleaning the mouse, ensure that the power to the computer is turned off.
●

Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out
any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.

●

To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 28.

Service Considerations
Listed below are some of the considerations that you should keep in mind during the disassembly and
assembly of the computer.

Power Supply Fan
The power supply fan is a variable-speed fan based on the temperature in the power supply.
CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is
off when the computer is in “Standby,” “Suspend,” or “Off” modes.
You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.

Service Considerations

Tools and Software Requirements
To service the computer, you need the following:
●

Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001)

●

Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)

●

Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)

●

Phillips #2 screwdriver

●

Diagnostics software

●

HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamperresistant bits (Smart Cover FailSafe Key, PN 166527-002)

Screws
The screws used in the computer are not interchangeable. They may have standard or metric threads
and may be of different lengths. If an incorrect screw is used during the reassembly process, it can
damage the unit. HP strongly recommends that all screws removed during disassembly be kept with
the part that was removed, then returned to their proper locations.
CAUTION: Metric screws have a black finish. U.S. screws have a silver finish and are used on hard
drives only.
CAUTION: As each subassembly is removed from the computer, it should be placed away from the
work area to prevent damage.

Cables and Connectors
Most cables used throughout the unit are flat, flexible cables. These cables must be handled with
care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or
removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid
bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot
be caught or snagged by parts being removed or replaced.
CAUTION: When servicing this computer, ensure that cables are placed in their proper location
during the reassembly process. Improper cable placement can damage the computer.

Hard Drives
Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This
applies to failed drives as well as replacement spares.

●

If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective
packaging and label the package “Fragile: Handle With Care.”

●

Do not remove hard drives from the shipping package for storage. Keep hard drives in their
protective packaging until they are actually mounted in the CPU.

●

Avoid dropping drives from any height onto any surface.

●

If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive
while the computer is on or in standby mode.

Chapter 5 Identifying the Chassis, Routine Care, and Disassembly Preparation

●

Before handling a drive, ensure that you are discharged of static electricity. While handling a
drive, avoid touching the connector. For more information about preventing electrostatic
damage, refer to Electrostatic Discharge Information on page 25

●

Do not use excessive force when inserting a drive.

●

Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic
fields such as monitors or speakers.

Lithium Coin Cell Battery
The battery that comes with the computer provides power to the real-time clock and has a minimum
lifetime of about three years.
See the appropriate removal and replacement chapter for the chassis you are working on in this
guide for instructions on the replacement procedures.
WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the
battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose
in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the
battery.
NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the
general household waste. In order to forward them to recycling or proper disposal, please use the
public collection system or return them to HP, their authorized partners, or their agents.

Service Considerations

Illustrated parts catalog

This chapter provides parts information for the chassis.

Spare parts
Computer major components

Chapter 6 Illustrated parts catalog

Item

Description

Spare part number

(1)

Access panel

636924-001

(2)

Front bezel

636920-001

(3)

Power supply
240W, 85% efficiency

613663-001

240W, high voltage protection

613664-001

240W

613763-001

(4)

Speaker, internal

636925-001

(5)

System board (includes replacement thermal material)
For use in models without Windows 8

676358-001

For use in models with Windows 8 Standard

676358-501

For use in models with Windows 8 Professional

676358-601

For use in models with NetClone

699943-001

(6)

Chassis fan

636922-001

(7)

Baffle

636921-001

(8)

Heat sink (includes replacement thermal material)

636919-001

(9)

Front I/O and power switch assembly

636926-001

Cables
(10)

SATA power cable

636923-001

(11)

SATA cable, 1 straight end, 1 angled end (25 inch; 365 mm)

638814-001

(12)

SATA cable, 2 straight ends 19-inch; 483 mm)

638813-001

SATA USB 3.0 SuperSpeed power extension cable, 20 in

663214-001

SATA power extension cable, 20 in

633756-001

HP DisplayPort cable

487562-001

Adapter, DMS-59 to dual VGA

463023-001

Adapter, DisplayPort (DP) to DVI

662723-001

Adapter, DVI to VGA

657401-001

Adapter, DisplayPort (DP) to HDMI

617450-001

Adapter, DisplayPort (DP) to VGA

603250-001

Memory modules (PC3-12800, 1666-MHz)
8-MB

689375-001

4-GB

671613-001

2-GB

671612-001

Hard drives
1-TB

636930-001

Spare parts

Item

Description

Spare part number

500-GB

636929-001

500-GB, 2.5-inch, self-encrypting (SED)

696442-001

250-GB

636927-001

256-GB Solid-state drive (SSD), SATA 6.0

661842-001
680020-001

180-GB Solid-state drive (SSD), SATA 6.0

696622-001

120-GB Solid-state drive (SSD), SATA 2.0

661841-001

Optical drives
6X BD-Writer SuperMulti drive

656792-001

16X DVD±RW SuperMulti drive

690418-001
660408-001

16X DVD-ROM drive

682550-001

Expansion cards
For use in models without Windows 8
●

ATI Radeon HD7450, 1-GB PCIe x16 graphics card, includes adapter

682411-001

●

ATI Radeon HD6350, 512-MB PCIe x16 graphics card

637995-001

●

AMD FirePro 2270 PCIe x16 graphics card, 512-MB

637213-001

●

nVidia Quadro NVS310 PCIe x16 graphics card

680653-001

●

nVidia Quadro NVS300 PCIe x16 graphics card

632486-001

For use in models with Windows 8
●

ATI Radeon HD7450, 1-GB PCIe x16 graphics card, includes adapter

702647-001

●

ATI Radeon HD6350, 512-MB PCIe x16 graphics card

697246-001

●

nVidia Quadro NVS300 PCIe x16 graphics card

700578-001

Other boards
●

HP FireWire / IEEE 1394a PCIe x1 Card

637591-001

●

USB 3.0 SuperSpeed PCI-3 x1 card, includes 2 external Type A ports and 2 internal
ports

663213-001

●

USB 3.0 SuperSpeed PCI-3 x1 card, includes 2 external Type A ports

608151-001

●

HP WLAN 802.11 g/n 1x2 PCIe NIC

538048-001

●

Intel PRO/1000CT2 NIC, includes bracket

635523-001

Keyboard
NOTE: For a list of supported countries and associated dash numbers, see Sequential
part number listing on page 36.

PS/2 (non-Windows 8)

537745-xxx

PS/2 (Windows 8)

701428-xxx

Chapter 6 Illustrated parts catalog

Item

Description

Spare part number

USB (non-Windows 8)

537746-xxx

USB (Windows 8)

701429-xxx

USB SmartCard (non-Windows 8)

631411-xxx

USB SmartCard (Windows 8)

701427-xxx

Wireless (non-Windows 8)

674314-xxx

Wireless (Windows 8)

701426-xxx

Washable (non-Windows 8)

613125-xxx

Washable (Windows 8)

700510-xxx

Processors (include replacement thermal material)
●

Intel Core i7 3770s processor, 3.1 GHz

689370-001

●

Intel Core i5 3570s processor, 3.1 GHz

695079-001

●

Intel Core i5 3475s processor, 2.9 GHz

695078-001

●

Intel Core i5 3470s processor, 2.9 GHz

695077-001

●

Intel Core i3 3240 processor, 3.4 GHz

688951-001

●

Intel Core i3 3225 processor, 3.3 GHz

689578-001

●

Intel Core i3 3220 processor, 3.3 GHz

688950-001

●

Intel Core i3 2130 processor, 3.4 GHz

665120-001

●

Intel Core i3 2120 processor, 3.3 GHz

638629-001

●

Intel Pentium Dual-Core G2130 processor, 3.2 GHz

715898-001

●

Intel Pentium Dual-Core G2120 processor, 3.1 GHz

703282-001

●

Intel Pentium Dual-Core G2020 processor, 2.9 GHz

715897-001

●

Intel Pentium Dual-Core G2010 processor, 2.8 GHz

715896-001

●

Intel Pentium Dual-Core G870 processor, 3.1 GHz

691936-001

●

Intel Pentium Dual-Core G860 processor, 3.0 GHz

665123-001

●

Intel Pentium Dual-Core G645 processor, 2.9 GHz

704228-001

●

Intel Pentium Dual-Core G640 processor, 2.8 GHz

691935-001

●

Intel Celeron G1620 processor, 2.7 GHz

715894-001

●

Intel Celeron G1610 processor, 2.6 GHz

715893-001

●

Intel Celeron G555 processor, 2.7 GHz

704227-001

●

Intel Celeron G550 processor, 2.6 GHz

691934-001

●

Intel Celeron G540 processor, 2.5 GHz

665119-001

●

Intel Celeron G465 processor, 1.9 GHz

706883-001

●

Intel Celeron G460 processor, 1.8 GHz

682410-001

Mouse

Spare parts

Item

Description

Spare part number

Wireless

674317-001

USB, optical, black

537749-001

USB, laser, black

570580-001

Washable

619580-001

Wireless keyboard/mouse transceiver

674319-001

Bezel blank, 5.25-inch

570838-001

Antenna for use with WLAN module 538048-001

583345-001

Hard drive grommet

450712-001

Hard drive adapter, 2.5 inch

586721-001

Printer port kit

638817-001

Serial port kit

638815-001

Card reader, 22-in-1

636166-001

USB speakers, external

636917-001

USB webcam

674317-001

Rubber Feet Kit

583654-001

Chassis stand

688952-001

HP Business Digital Headset

642738-001

Hard drive conversion bracket

397117-001

Screw Kit

393956-001

Sequential part number listing

Spare part
number

Description

393956-001

Screw Kit

397117-001

Hard drive conversion bracket

450712-001

Hard drive grommet

463023-001

Adapter, DMS-59 to dual VGA

487562-001

HP DisplayPort cable

508987-001

Clamp Lock Kit, includes universal cable (plate not included)

537745-001

Keyboard, PS/2, the United States

537745-031

Keyboard, PS/2, non-Windows 8, the United Kingdom

537745-041

Keyboard, PS/2, non-Windows 8, Germany

537745-051

Keyboard, PS/2, non-Windows 8, France

537745-061

Keyboard, PS/2, non-Windows 8, Italy

Chapter 6 Illustrated parts catalog

Spare part
number

Description

537745-071

Keyboard, PS/2, non-Windows 8, Spain

537745-081

Keyboard, PS/2, non-Windows 8, Denmark

537745-091

Keyboard, PS/2, non-Windows 8, Norway

537745-101

Keyboard, PS/2, non-Windows 8, Sweden

537745-111

Keyboard, PS/2, non-Windows 8, Switzerland

537745-121

Keyboard, PS/2, non-Windows 8, French Canada

537745-131

Keyboard, PS/2, non-Windows 8, Portugal

537745-141

Keyboard, PS/2, non-Windows 8, Turkey

537745-151

Keyboard, PS/2, non-Windows 8, Greece

537745-161

Keyboard, PS/2, non-Windows 8, Latin America

537745-171

Keyboard, PS/2, non-Windows 8, Saudi Arabia

537745-181

Keyboard, PS/2, non-Windows 8, Belgium

537745-201

Keyboard, PS/2, non-Windows 8, Brazil

537745-211

Keyboard, PS/2, non-Windows 8, Hungary

537745-221

Keyboard, PS/2, non-Windows 8, the Czech Republic

537745-231

Keyboard, PS/2, non-Windows 8, Slovakia

537745-251

Keyboard, PS/2, non-Windows 8, Russia

537745-261

Keyboard, PS/2, non-Windows 8, Bulgaria

537745-271

Keyboard, PS/2, non-Windows 8, Romania

537745-281

Keyboard, PS/2, non-Windows 8, Belarus

537745-291

Keyboard, PS/2, non-Windows 8, Japan

537745-371

Keyboard, PS/2, non-Windows 8, international

537745-AA1

Keyboard, PS/2, non-Windows 8, Simplified Chinese

537745-AB1

Keyboard, PS/2, non-Windows 8, Taiwan

537745-B41

Keyboard, PS/2, non-Windows 8, BHCSY

537745-BB1

Keyboard, PS/2, non-Windows 8, Israel

537745-D61

Keyboard, PS/2, non-Windows 8, India

537745-DE1

Keyboard, PS/2, non-Windows 8, Arab

537745-KD1

Keyboard, PS/2, non-Windows 8, South Korea

537745-L31

Keyboard, PS/2, non-Windows 8, International

537746-001

Keyboard, USB, non-Windows 8, the United States

537746-031

Keyboard, USB, non-Windows 8, the United Kingdom

537746-041

Keyboard, USB, non-Windows 8, Germany

537746-051

Keyboard, USB, non-Windows 8, France

Spare parts

Spare part
number

Description

537746-061

Keyboard, USB, non-Windows 8, Italy

537746-071

Keyboard, USB, non-Windows 8, Spain

537746-081

Keyboard, USB, non-Windows 8, Denmark

537746-091

Keyboard, USB, non-Windows 8, Norway

537746-101

Keyboard, USB, non-Windows 8, Sweden

537746-111

Keyboard, USB, non-Windows 8, Switzerland

537746-121

Keyboard, USB, non-Windows 8, French Canada

537746-131

Keyboard, USB, non-Windows 8, Portugal

537746-141

Keyboard, USB, non-Windows 8, Turkey

537746-151

Keyboard, USB, non-Windows 8, Greece

537746-161

Keyboard, USB, non-Windows 8, Latin America

537746-171

Keyboard, USB, non-Windows 8, Saudi Arabia

537746-181

Keyboard, USB, non-Windows 8, Belgium

537746-201

Keyboard, USB, non-Windows 8, Brazil

537746-211

Keyboard, USB, non-Windows 8, Hungary

537746-221

Keyboard, USB, non-Windows 8, the Czech Republic

537746-231

Keyboard, USB, non-Windows 8, Slovakia

537746-251

Keyboard, USB, non-Windows 8, Russia

537746-281

Keyboard, USB, non-Windows 8, Belarus

537746-291

Keyboard, USB, non-Windows 8, Japan

537746-371

Keyboard, USB, non-Windows 8, international

537746-AA1

Keyboard, USB, non-Windows 8, Simplified Chinese

537746-AB1

Keyboard, USB, non-Windows 8, Taiwan

537746-B41

Keyboard, USB, non-Windows 8, BHCSY

537746-BB1

Keyboard, USB, non-Windows 8, Israel

537746-D61

Keyboard, USB, non-Windows 8, India

537746-DE1

Keyboard, USB, non-Windows 8, Arab

537746-KD1

Keyboard, USB, non-Windows 8, South Korea

537746-L31

Keyboard, USB, non-Windows 8, International

537749-001

Mouse, USB, optical, black

538048-001

HP WLAN 802.11 g/n 1x2 PCIe NIC

570580-001

Mouse, USB

570838-001

Bezel blank, 5.25-inch

583654-001

Rubber Feet Kit

Chapter 6 Illustrated parts catalog

Spare part
number

Description

603250-001

Adapter, DisplayPort (DP) to VGA

608151-001

USB 3.0 SuperSpeed PCI-3 x1 card, includes 2 external Type A ports

613125-121

Keyboard, washable, French Canada

613125-001

Keyboard, washable, the United States

613663-001

Power supply, 240W, 85% efficiency

613664-001

Power supply, 240W, High Voltage protection

613763-001

Power supply, 240 W

617450-001

Adapter, DisplayPort (DP) to HDMI

619580-001

Mouse, washable

631411-004

Keyboard, SmartCard, non-Windows 8, the United States

631411-034

Keyboard, SmartCard, non-Windows 8, the United Kingdom

631411-044

Keyboard, USB, SmartCard, non-Windows 8, Germany

631411-054

Keyboard, USB, SmartCard, non-Windows 8, France

631411-064

Keyboard, USB, SmartCard, non-Windows 8, Italy

631411-074

Keyboard, USB, SmartCard, non-Windows 8, Spain

631411-084

Keyboard, USB, SmartCard, non-Windows 8, Denmark

631411-094

Keyboard, USB, SmartCard, non-Windows 8, Norway

631411-104

Keyboard, USB, SmartCard, non-Windows 8, Sweden

631411-114

Keyboard, USB, SmartCard, non-Windows 8, Switzerland

631411-124

Keyboard, USB, SmartCard, non-Windows 8, French Canada

631411-134

Keyboard, USB, SmartCard, non-Windows 8, Portugal

631411-144

Keyboard, USB, SmartCard, non-Windows 8, Turkey

631411-154

Keyboard, USB, SmartCard, non-Windows 8, Greece

631411-164

Keyboard, USB, SmartCard, non-Windows 8, Latin America

631411-174

Keyboard, USB, SmartCard, non-Windows 8, Saudi Arabia

631411-184

Keyboard, USB, SmartCard, non-Windows 8, Belgium

631411-204

Keyboard, USB, SmartCard, non-Windows 8, Brazil

631411-214

Keyboard, USB, SmartCard, non-Windows 8, Hungary

631411-224

Keyboard, USB, SmartCard, non-Windows 8, the Czech Republic

631411-234

Keyboard, USB, SmartCard, non-Windows 8, Slovakia

631411-254

Keyboard, USB, SmartCard, non-Windows 8, Russia

631411-264

Keyboard, USB, SmartCard, non-Windows 8, Bulgaria

631411-274

Keyboard, USB, SmartCard, non-Windows 8, Romania

631411-284

Keyboard, USB, SmartCard, non-Windows 8, Thailand

Spare parts

Spare part
number

Description

631411-294

Keyboard, USB, SmartCard, non-Windows 8, Japan

631411-374

Keyboard, USB, SmartCard, non-Windows 8, international

631411-AA4

Keyboard, USB, SmartCard, non-Windows 8, Simplified Chinese

631411-AB4

Keyboard, USB, SmartCard, non-Windows 8, Taiwan

631411-B44

Keyboard, USB, SmartCard, non-Windows 8, International English

631411-BB4

Keyboard, USB, SmartCard, non-Windows 8, Israel

631411-DE4

Keyboard, USB, SmartCard, non-Windows 8, Arab

631411-KD4

Keyboard, USB, SmartCard, non-Windows 8, South Korea

631411-L34

Keyboard, USB, SmartCard, non-Windows 8, International

632486-001

nVidia Quadro NVS300 PCIe x16 graphics card

635523-001

Intel PRO/1000CT2 NIC, includes bracket

636166-001

Card reader, 22-in-1

636917-001

USB speakers, external

636919-001

Heat sink (includes replacement thermal material)

636920-001

Front bezel

636921-001

Baffle

636922-001

Chassis fan

636923-001

SATA power cable

636924-001

Access panel

636925-001

Speaker, internal

636926-001

Front I/O and power switch assembly

636927-001

250-GB hard drive

636929-001

500-GB hard drive

636930-001

1-TB hard drive

637213-001

AMD FirePro 2270 PCIe x16 graphics card, 512-MB

637591-001

HP FireWire / IEEE 1394a PCIe x1 Card

637995-001

ATI HD6350, 512-MB PCIe x16 graphics card

638629-001

Intel Core i3 2120 processor, 3.3 GHz

638813-001

SATA cable, 2 straight ends (19 inch (483 mm)

638814-001

SATA cable, 1 straight end, 1 angled end (25 inch; 635 mm)

638815-001

Serial port

638817-001

Printer port

642738-001

HP Business Digital Headset

656792-001

6X BD-Writer SuperMulti drive

Chapter 6 Illustrated parts catalog

Spare part
number

Description

657401-001

Adapter, DVI to VGA

660408-001

16X DVD±RW SuperMulti drive

661841-001

120 GB Solid-state drive (SSD), SATA 2.0

661842-001

256 GB Solid-state drive (SSD), SATA 6.0

662723-001

Adapter, DisplayPort (DP) to DVI

663213-001

USB 3.0 SuperSpeed PCI-3 x1 card, includes 2 external Type A ports and 2 internal ports

663214-001

SATA USB 3.0 SuperSpeed power extension cable, 20 in

665119-001

Intel Celeron G540 processor, 2.5 GHz

665120-001

Intel Core i3 2130 processor, 3.4 GHz

665123-001

Intel Pentium Dual-Core G860 processor, 3.0 GHz

671612-001

Memory module, 2-GB, PC3 12800, 1666-MHz

671613-001

Memory module, 4-GB, PC3 12800, 1666-MHz

674314-001

Keyboard, wireless, non-Windows 8, the United States

674314-031

Keyboard, wireless, non-Windows 8, the United Kingdom

674314-041

Keyboard, wireless, non-Windows 8, Germany

674314-051

Keyboard, wireless, non-Windows 8, France

674314-061

Keyboard, wireless, non-Windows 8, Italy

674314-071

Keyboard, wireless, non-Windows 8, Spain

674314-081

Keyboard, wireless, non-Windows 8, Denmark

674314-091

Keyboard, wireless, non-Windows 8, Norway

674314-101

Keyboard, wireless, non-Windows 8, Sweden

674314-111

Keyboard, wireless, non-Windows 8, Switzerland

674314-121

Keyboard, wireless, non-Windows 8, French Canada

674314-131

Keyboard, wireless, non-Windows 8, Portugal

674314-141

Keyboard, wireless, non-Windows 8, Turkey

674314-151

Keyboard, wireless, non-Windows 8, Greece

674314-161

Keyboard, wireless, non-Windows 8, Latin America

674314-171

Keyboard, wireless, non-Windows 8, Saudi Arabia

674314-181

Keyboard, wireless, non-Windows 8, Belgium

674314-201

Keyboard, wireless, non-Windows 8, Brazil

674314-211

Keyboard, wireless, non-Windows 8, Hungary

674314-221

Keyboard, wireless, non-Windows 8, the Czech Republic

674314-231

Keyboard, wireless, non-Windows 8, Slovakia

674314-251

Keyboard, wireless, non-Windows 8, Russia

Spare parts

Spare part
number

Description

674314-281

Keyboard, wireless, non-Windows 8, Belarus

674314-291

Keyboard, wireless, non-Windows 8, Japan

674314-371

Keyboard, wireless, non-Windows 8, international

674314-AA1

Keyboard, wireless, non-Windows 8, Simplified Chinese

674314-AB1

Keyboard, wireless, non-Windows 8, Taiwan

674314-B41

Keyboard, wireless, non-Windows 8, BHCSY

674314-BB1

Keyboard, wireless, non-Windows 8, Israel

674314-D61

Keyboard, wireless, non-Windows 8, India

674314-DE1

Keyboard, wireless, non-Windows 8, Arab

674314-KD1

Keyboard, wireless, non-Windows 8, South Korea

674314-L31

Keyboard, wireless, non-Windows 8, International

682411-001

ATI Radeon HD7450 PCIe x16 graphics card, 1 GB (includes adapter)

695080-001

Front bezel

674314-121

Keyboard, wireless, for use in French Canada

674317-001

Mouse, wireless

674319-001

Wireless keyboard/mouse transceiver

676358-001

System board for use in models without Windows 8 (includes replacement thermal material)

676358-501

System board for use in models with Windows 8 Standard

676358-601

System board for use in models with Windows 8 Professional

680020-001

256 GB Solid-state drive (SSD)

680653-001

nVidia Quadro NVS310 PCIe x16 graphics card

682410-001

Intel Celeron G460 processor, 1.8 GHz

682550-001

16X DVD-ROM drive

688950-001

Intel Core i3 3220 processor, 3.3 GHz

688951-001

Intel Core i3 3240 processor, 3.4 GHz

688952-001

Chassis stand

689370-001

Intel Core i7 3770s processor, 3.1 GHz

689375-001

Memory module, 8-GB, PC3 12800, 1666-MHz

689578-001

Intel Core i3 3225 processor, 3.3 GHz

690418-001

16X DVD±RW SuperMulti drive

691934-001

Intel Celeron G550 processor, 2.6 GHz

691935-001

Intel Pentium Dual-Core G640 processor, 2.8 GHz

691936-001

Intel Pentium Dual-Core G870 processor, 3.1 GHz

695077-001

Intel Core i5 3470s processor, 2.9 GHz

Chapter 6 Illustrated parts catalog

Spare part
number

Description

695078-001

Intel Core i5 3475s processor, 2.9 GHz

695079-001

Intel Core i5 3570s processor, 3.1 GHz

695080-001

Front bezel

696442-001

500 GB, 7200 rpm, 2.5-inch, self-encrypting (SED) hard drive

696622-001

180 GB Solid-state drive (SSD), SATA 6.0

697246-001

ATI Radeon HD6350, 512-MB PCIe x16 graphics card for use in models with Windows 8

699943-001

System board for use in models with NetClone

700510-001

Keyboard, washable, the United States

700510-121

Keyboard, washable, French Canada

700578-001

nVidia Quadro NVS300 PCIe x16 graphics card for use in models with Windows 8

701426-001

Keyboard, wireless, Windows 8, the United States

701426-031

Keyboard, wireless, Windows 8, the United Kingdom

701426-041

Keyboard, wireless, Windows 8, Germany

701426-051

Keyboard, wireless, Windows 8, France

701426-061

Keyboard, wireless, Windows 8, Italy

701426-071

Keyboard, wireless, Windows 8, Spain

701426-081

Keyboard, wireless, Windows 8, Denmark

701426-091

Keyboard, wireless, Windows 8, Norway

701426-101

Keyboard, wireless, Windows 8, Sweden

701426-111

Keyboard, wireless, Windows 8, Switzerland

701426-121

Keyboard, wireless, Windows 8, French Canada

701426-131

Keyboard, wireless, Windows 8, Portugal

701426-141

Keyboard, wireless, Windows 8, Turkey

701426-151

Keyboard, wireless, Greece

701426-161

Keyboard, wireless, Windows 8, Latin America

701426-171

Keyboard, wireless, Windows 8, Saudi Arabia

701426-181

Keyboard, wireless, Windows 8, Belgium

701426-201

Keyboard, wireless, Windows 8, Brazil

701426-211

Keyboard, wireless, Windows 8, Hungary

701426-221

Keyboard, wireless, Windows 8, the Czech Republic

701426-231

Keyboard, wireless, Windows 8, Slovakia

701426-251

Keyboard, wireless, Windows 8, Russia

701426-261

Keyboard, wireless, Windows 8, Bulgaria

701426-281

Keyboard, wireless, Windows 8, Belarus

Spare parts

Spare part
number

Description

701426-291

Keyboard, wireless, Windows 8, Japan

701426-371

Keyboard, wireless, Windows 8, international

701426-AA1

Keyboard, wireless, Windows 8, Simplified Chinese

701426-AB1

Keyboard, wireless, Windows 8, Taiwan

701426-B41

Keyboard, wireless, Windows 8, BHCSY

701426-BB1

Keyboard, wireless, Windows 8, Israel

701426-D61

Keyboard, wireless, Windows 8, India

701426-DE1

Keyboard, wireless, Windows 8, Arab

701426-KD1

Keyboard, wireless, Windows 8, South Korea

701426-L31

Keyboard, wireless, Windows 8, International

701427-001

Keyboard, USB, Smart card, Windows 8, the United States

701427-031

Keyboard, USB, Smart card, Windows 8, the United Kingdom

701427-041

Keyboard, USB, Smart card, Windows 8, Germany

701427-051

Keyboard, USB, Smart card, Windows 8, France

701427-061

Keyboard, USB, Smart card, Windows 8, Italy

701427-071

Keyboard, USB, Smart card, Windows 8, Spain

701427-081

Keyboard, USB, Smart card, Windows 8, Denmark

701427-091

Keyboard, USB, Smart card, Windows 8, Norway

701427-101

Keyboard, USB, Smart card, Windows 8, Sweden

701427-111

Keyboard, USB, Smart card, Windows 8, Switzerland

701427-121

Keyboard, USB, Smart card, Windows 8, French Canada

701427-131

Keyboard, USB, Smart card, Windows 8, Portugal

701427-141

Keyboard, USB, Smart card, Windows 8, Turkey

701427-151

Keyboard, USB, Smart card, Greece

701427-161

Keyboard, USB, Smart card, Windows 8, Latin America

701427-171

Keyboard, USB, Smart card, Windows 8, Saudi Arabia

701427-181

Keyboard, USB, Smart card, Windows 8, Belgium

701427-201

Keyboard, USB, Smart card, Windows 8, Brazil

701427-211

Keyboard, USB, Smart card, Windows 8, Hungary

701427-221

Keyboard, USB, Smart card, Windows 8, the Czech Republic

701427-231

Keyboard, USB, Smart card, Windows 8, Slovakia

701427-251

Keyboard, USB, Smart card, Windows 8, Russia

701427-261

Keyboard, USB, Smart card, Windows 8, Bulgaria

701427-281

Keyboard, USB, Smart card, Windows 8, Belarus

Chapter 6 Illustrated parts catalog

Spare part
number

Description

701427-291

Keyboard, USB, Smart card, Windows 8, Japan

701427-371

Keyboard, USB, Smart card, Windows 8, international

701427-AA1

Keyboard, USB, Smart card, Windows 8, Simplified Chinese

701427-AB1

Keyboard, USB, Smart card, Windows 8, Taiwan

701427-B41

Keyboard, USB, Smart card, Windows 8, BHCSY

701427-BB1

Keyboard, USB, Smart card, Windows 8, Israel

701427-D61

Keyboard, USB, Smart card, Windows 8, India

701427-DE1

Keyboard, USB, Smart card, Windows 8, Arab

701427-KD1

Keyboard, USB, Smart card, Windows 8, South Korea

701427-L31

Keyboard, USB, Smart card, Windows 8, International

701428-001

Keyboard, PS/2, Windows 8, the United States

701428-031

Keyboard, PS/2, Windows 8, the United Kingdom

701428-041

Keyboard, PS/2, Windows 8, Germany

701428-051

Keyboard, PS/2, Windows 8, France

701428-061

Keyboard, PS/2, Windows 8, Italy

701428-071

Keyboard, PS/2, Windows 8, Spain

701428-081

Keyboard, PS/2, Windows 8, Denmark

701428-091

Keyboard, PS/2, Windows 8, Norway

701428-101

Keyboard, PS/2, Windows 8, Sweden

701428-111

Keyboard, PS/2, Windows 8, Switzerland

701428-121

Keyboard, PS/2, Windows 8, French Canada

701428-131

Keyboard, PS/2, Windows 8, Portugal

701428-141

Keyboard, PS/2, Windows 8, Turkey

701428-151

Keyboard, PS/2, Windows 8, Greece

701428-161

Keyboard, PS/2, Windows 8, Latin America

701428-171

Keyboard, PS/2, Windows 8, Saudi Arabia

701428-181

Keyboard, PS/2, Windows 8, Belgium

701428-201

Keyboard, PS/2, Windows 8, Brazil

701428-211

Keyboard, PS/2, Windows 8, Hungary

701428-221

Keyboard, PS/2, Windows 8, the Czech Republic

701428-231

Keyboard, PS/2, Windows 8, Slovakia

701428-251

Keyboard, PS/2, Windows 8, Russia

701428-261

Keyboard, PS/2, Windows 8, Bulgaria

701428-281

Keyboard, PS/2, Windows 8, Belarus

Spare parts

Spare part
number

Description

701428-291

Keyboard, PS/2, Windows 8, Japan

701428-371

Keyboard, PS/2, Windows 8, international

701428-AA1

Keyboard, PS/2, Windows 8, Simplified Chinese

701428-AB1

Keyboard, PS/2, Windows 8, Taiwan

701428-B41

Keyboard, PS/2, Windows 8, BHCSY

701428-BB1

Keyboard, PS/2, Windows 8, Israel

701428-D61

Keyboard, PS/2, Windows 8, India

701428-DE1

Keyboard, PS/2, Windows 8, Arab

701428-KD1

Keyboard, PS/2, Windows 8, South Korea

701428-L31

Keyboard, PS/2, Windows 8, International

701429-001

Keyboard, USB, Windows 8, the United States

701429-031

Keyboard, USB, Windows 8, the United Kingdom

701429-041

Keyboard, USB, Windows 8, Germany

701429-051

Keyboard, USB, Windows 8, France

701429-061

Keyboard, USB, Windows 8, Italy

701429-071

Keyboard, USB, Windows 8, Spain

701429-081

Keyboard, USB, Windows 8, Denmark

701429-091

Keyboard, USB, Windows 8, Norway

701429-101

Keyboard, USB, Windows 8, Sweden

701429-111

Keyboard, USB, Windows 8, Switzerland

701429-121

Keyboard, USB, Windows 8, French Canada

701429-131

Keyboard, USB, Windows 8, Portugal

701429-141

Keyboard, USB, Windows 8, Turkey

701429-151

Keyboard, USB, Greece

701429-161

Keyboard, USB, Windows 8, Latin America

701429-171

Keyboard, USB, Windows 8, Saudi Arabia

701429-181

Keyboard, USB, Windows 8, Belgium

701429-201

Keyboard, USB, Windows 8, Brazil

701429-211

Keyboard, USB, Windows 8, Hungary

701429-221

Keyboard, USB, Windows 8, the Czech Republic

701429-231

Keyboard, USB, Windows 8, Slovakia

701429-251

Keyboard, USB, Windows 8, Russia

701429-261

Keyboard, USB, Windows 8, Bulgaria

701429-281

Keyboard, USB, Windows 8, Belarus

Chapter 6 Illustrated parts catalog

Spare part
number

Description

701429-291

Keyboard, USB, Windows 8, Japan

701429-371

Keyboard, USB, Windows 8, international

701429-AA1

Keyboard, USB, Windows 8, Simplified Chinese

701429-AB1

Keyboard, USB, Windows 8, Taiwan

701429-B41

Keyboard, USB, Windows 8, BHCSY

701429-BB1

Keyboard, USB, Windows 8, Israel

701429-D61

Keyboard, USB, Windows 8, India

701429-DE1

Keyboard, USB, Windows 8, Arab

701429-KD1

Keyboard, USB, Windows 8, South Korea

701429-L31

Keyboard, USB, Windows 8, International

702647-001

ATI Radeon HD7450, 1-GB PCIe x16 graphics card, includes adapter for use in models with Windows 8

703282-001

Intel Pentium Dual-Core G2120 processor, 3.1 GHz

704227-001

Intel Celeron G555 processor, 2.7 GHz

704228-001

Intel Pentium Dual-Core G645 processor, 2.9 GHz

706883-001

Intel Celeron G465 processor, 1.9 GHz

715893-001

Intel Celeron G1610 processor, 2.6 GHz

715894-001

Intel Celeron G1620 processor, 2.7 GHz

715895-001

Intel Core i3-3210 processor, 3.2 GHz

715896-001

Intel Pentium Dual-Core G2010 processor, 2.8 GHz

715897-001

Intel Pentium Dual-Core G2020 processor, 2.9 GHz

715898-001

Intel Pentium Dual-Core G2130 processor, 3.2 GHz

Spare parts

Removal and Replacement Procedures
Small Form Factor (SFF) Chassis

Adherence to the procedures and precautions described in this chapter is essential for proper service.
After completing all necessary removal and replacement procedures, run the Diagnostics utility to
verify that all components operate properly.
NOTE:

Not all features listed in this guide are available on all computers.

Preparation for Disassembly
See Identifying the Chassis, Routine Care, and Disassembly Preparation on page 24 for initial safety
procedures.

Remove/disengage any security devices that prohibit opening the computer (Installing a Security
Lock on page 97).

Close any open software applications.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Exit the operating system.

Remove any compact disc or media card from the computer.

Turn off the computer and any peripheral devices that are connected to it.
CAUTION: Turn off the computer before disconnecting any cables.
Regardless of the power-on state, voltage is always present on the system board as long as the
system is plugged into an active AC outlet. In some systems the cooling fan is on even when the
computer is in the “Standby,” or “Suspend” modes. The power cord should always be
disconnected before servicing a unit.

Disconnect the power cord from the electrical outlet and then from the computer.

Disconnect all peripheral device cables from the computer.
NOTE: During disassembly, label each cable as you remove it, noting its position and routing.
Keep all screws with the units removed.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using
the wrong screw in an application may damage the unit.

Preparation for Disassembly

Computer Access Panel
Description

Spare part number

Access panel

636924-001

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

If the computer is on a stand, remove the computer from the stand.

Loosen the captive thumbscrew (1), then lift the access panel off the computer (2).
Figure 7-2 Removing the Access Panel

To install the access panel, reverse the removal procedure.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Front Bezel
Description

Spare part number

Front bezel

695080-001

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2).
Figure 7-3 Removing the Front Bezel

To install the front bezel, reverse the removal procedure.

Front Bezel

Bezel Blanks
Description

Spare part number

5.25-inch bezel blank

570838-001

On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that
need to be removed before installing a drive. To remove a bezel blank:
1.

Remove the access panel (Computer Access Panel on page 50).

Remove the front bezel (Front Bezel on page 51)..

To remove a bezel blank, push the two retaining tabs that hold the bezel blank in place towards
the outer right edge of the bezel (1) and slide the bezel blank back and to the right to remove it
(2).
Figure 7-4 Removing a Bezel Blank

Replace the front bezel.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

System Board Connections
Refer to the following illustration and table to identify the system board connectors.
Figure 7-5 System Board Connections

Table 7-1 System Board Connections
No.

System Board Connector

System Board Label

Color

Component

DIMM (Channel A)

XMM3

black

Memory Module

DIMM (Channel B)

XMM1

black

Memory Module

Power

SATAPWR1

black

SATA Drives

Media Card Reader

MEDIA1

black

Media Card Reader

SATA

SATA1

white

Optical Drive

SATA

SATA0

dark blue

Hard Drive

PCI Express x1

X1PCIEXP1

black

Expansion Card

PCI Express x16

X16PCIEXP

black

Expansion Card

PCI (2)

PCI1 and PCI2

white

Expansion Card

System Board Connections

Installing Additional Memory
Description

Spare part number

8-GB, PC3-12800

689375-001

4-GB, PC3-12800

671613-001

2-GB, PC3-12800

671612-001

The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs).

DIMMs
The memory sockets on the system board can be populated with up to two industry-standard DIMMs.
These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum
memory support, you can populate the system board with up to 8 GB of memory configured in a highperforming dual channel mode.

DDR3-SDRAM DIMMs
For proper system operation, the DDR3-SDRAM DIMMs must be:
●

industry-standard 240-pin

●

unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant

●

1.5 volt DDR3-SDRAM DIMMs

The DDR3-SDRAM DIMMs must also:
●

support CAS latency 11 DDR3 1600 MHz (11-11-11 timing)

●

contain the mandatory JEDEC SPD information

In addition, the computer supports:
●

512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies

●

single-sided and double-sided DIMMs

●

DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not
supported

NOTE:

The system will not operate properly if you install unsupported DIMMs.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Populating DIMM Sockets
There are two DIMM sockets on the system board: XMM1 and XMM3 with one socket per Channel.
XMM3 operates in memory channel A. XMM1 operates in memory Channel B.
The system will automatically operate in single channel mode, dual channel mode, or flex mode,
depending on how the DIMMs are installed.
●

The system will operate in single channel mode if the DIMM sockets are populated in one
channel only.

●

The system will operate in a higher-performing dual channel mode if the total memory capacity
of the DIMM in Channel A is equal to the total memory capacity of the DIMM in Channel B.

●

The system will operate in flex mode if the total memory capacity of the DIMM in Channel A is
not equal to the total memory capacity of the DIMM in Channel B. In flex mode, the channel
populated with the least amount of memory describes the total amount of memory assigned to
dual channel and the remainder is assigned to single channel. If one channel will have more
memory than the other, the larger amount should be assigned to Channel A.

●

In any mode, the maximum operational speed is determined by the slowest DIMM in the system.

Installing DIMMs
CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power
to drain before adding or removing memory modules. Regardless of the power-on state, voltage is
always supplied to the memory modules as long as the computer is plugged into an active AC outlet.
Adding or removing memory modules while voltage is present may cause irreparable damage to the
memory modules or system board.
The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is
important to use memory modules with gold-plated metal contacts to prevent corrosion and/or
oxidation resulting from having incompatible metals in contact with each other.
Static electricity can damage the electronic components of the computer or optional cards. Before
beginning these procedures, ensure that you are discharged of static electricity by briefly touching a
grounded metal object.
When handling a memory module, be careful not to touch any of the contacts. Doing so may damage
the module.
1.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

Installing Additional Memory

Rotate up the drive bay housing to access the memory module sockets on the system board.
Figure 7-6 Rotating the Drive Cage Up

Open both latches of the memory module socket (1), and insert the memory module into the
socket (2).
Figure 7-7 Installing a DIMM

NOTE: A memory module can be installed in only one way. Match the notch on the module
with the tab on the memory socket.
A DIMM must occupy the black XMM1 socket.
For maximum performance, populate the sockets so that the memory capacity is equal between
Channel A and Channel B. Refer to Populating DIMM Sockets on page 55 for more information.
5.

Push the module down into the socket, ensuring that the module is fully inserted and properly
seated. Make sure the latches are in the closed position (3).

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Rotate the drive cage back down to its normal position.
Figure 7-8 Rotating the Drive Cage Down

Replace the access panel.

If the computer was on a stand, replace the stand.

Reconnect the power cord and turn on the computer.

10. Lock any security devices that were disengaged when the access panel was removed.
The computer should automatically recognize the additional memory the next time you turn on the
computer.

Removing or Installing an Expansion Card
Description

Spare part number

Graphics cards for models without Windows 8
ATI HD6350, 512-MB PCIe x16 graphics card

637995-001

nVidia Quadro NVS310 PCIe x16 graphics card

680653-001

nVidia Quadro NVS300 PCIe x16 graphics card

632486-001

ATI Radeon HD7450 PCIe x16 graphics card, 1 GB (includes adapter)

682411-001

AMD FirePro 2270 PCIe x16 graphics card, 512-MB

637213-001

Graphics cards for models with Windows 8
ATI Radeon HD7450 PCIe x16 graphics card, 1 GB (includes adapter)

702647-001

ATI HD6350, 512-MB PCIe x16 graphics card

697246-001

nVidia Quadro NVS300 PCIe x16 graphics card

700578-001

Other boards
USB 3.0 SuperSpeed PCI-3 x1 card, includes 2 external Type A ports and 2 internal ports

663213-001

USB 3.0 SuperSpeed PCI-3 x1 card, includes 2 external Type A ports

608151-001

HP WLAN 802.11 g/n 1x2 PCIe NIC

538048-001

Removing or Installing an Expansion Card

Description

Spare part number

Intel PRO/1000CT2 NIC, includes bracket

635523-001

HP FireWire / IEEE 1394a PCIe x1 Card

637591-001

Printer port

638817-001

Serial port, full height

638815-001

The computer has two PCI expansion slots, one PCI Express x1 expansion slot, and one PCI
Express x16 expansion slot.
NOTE:

The PCI and PCI Express slots support only low profile cards.

NOTE:

You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 slot.

To install an expansion card:
1.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

Locate the correct vacant expansion socket on the system board and the corresponding
expansion slot on the back of the computer chassis.

Release the slot cover retention latch that secures the slot covers by lifting the green tab on the
latch and rotating the latch to the open position.
Figure 7-9 Opening the Expansion Slot Retainer

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Before installing an expansion card, remove the expansion slot cover or the existing expansion
card.
a.

If you are installing an expansion card in a vacant socket, remove the appropriate
expansion slot cover on the back of the chassis. Pull the slot cover straight up then away
from the inside of the chassis.
Figure 7-10 Removing an Expansion Slot Cover

Removing or Installing an Expansion Card

If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end,
and carefully rock it back and forth until the connectors pull free from the socket. Pull the
expansion card straight up from the socket (1) then away from the inside of the chassis to
release it from the chassis frame (2). Be sure not to scrape the card against the other
components.
NOTE: Before removing an installed expansion card, disconnect any cables that may be
attached to the expansion card.
Figure 7-11 Removing a PCI Express x1 Expansion Card

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

If you are removing a PCI Express x16 card, pull the retention arm on the back of the
expansion socket away from the card and carefully rock the card back and forth until the
connectors pull free from the socket. Pull the expansion card straight up from the socket
then away from the inside of the chassis to release it from the chassis frame. Be sure not to
scrape the card against the other components.
Figure 7-12 Removing a PCI Express x16 Expansion Card

Store the removed card in anti-static packaging.

If you are not installing a new expansion card, install an expansion slot cover to close the open
slot.
CAUTION: After removing an expansion card, you must replace it with a new card or
expansion slot cover for proper cooling of internal components during operation.

Removing or Installing an Expansion Card

To install a new expansion card, hold the card just above the expansion socket on the system
board then move the card toward the rear of the chassis (1) so that the bracket on the card is
aligned with the open slot on the rear of the chassis. Press the card straight down into the
expansion socket on the system board (2).
Figure 7-13 Installing an Expansion Card

NOTE: When installing an expansion card, press firmly on the card so that the whole
connector seats properly in the expansion card slot.
9.

Rotate the slot cover retention latch back in place to secure the expansion card.
Figure 7-14 Closing the Expansion Slot Retainer

10. Connect external cables to the installed card, if needed. Connect internal cables to the system
board, if needed.
11. Replace the access panel.
12. If the computer was on a stand, replace the stand.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

13. Reconnect the power cord and turn on the computer.
14. Lock any security devices that were disengaged when the access panel was removed.
15. Reconfigure the computer, if necessary.

Removing or Installing an Expansion Card

Cable Management
The Small Form Factor chassis is a very compact computer and proper routing of the internal cables
is critical to the operation of the computer. Follow good cable management practices when working
inside the computer.
●

Keep cables away from major heat sources like the heat sink.

●

Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these
are not designed to take excessive pressure on them.

●

Keep cables clear of movable or rotating parts like the power supply and drive cage to prevent
them from being cut or crimped when the component is lowered into its normal position.

●

When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the
wires.

●

Some flat ribbon cables come prefolded. Never change the folds on these cables.

●

Do not bend any cable sharply. A sharp bend can break the internal wires.

●

Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius.

●

Never crease a SATA data cable.

●

Do not rely on components like the drive cage, power supply, or computer cover to push cables
down into the chassis. Always position the cables to lay properly by themselves.

When removing the power supply power cables from the connector on the system board, always
follow these steps:
1.

Squeeze on the top of the retaining latch attached to the cable end of the connector (1).

Grasp the cable end of the connector and pull it straight up (2).
CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could
damage the cable and result in a failed power supply.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Drives
Description

Spare part number

Optical drives:
6X BD-Writer SuperMulti drive

656792-001

16X DVD±RW SuperMulti drive

690418-001
660408-001

16X DVD-ROM drive

682550-001

Hard drives:
1 TB hard drive

636930-001

500 GB hard drive

636929-001

500 GB, 2.5-inch, self-encrypting (SED) hard drive

696442-001

250 GB hard drive

636927-001

256 GB Solid-state drive (SSD), SATA 6.0

661842-001
680020-001

180 GB Solid-state drive (SSD), SATA 6.0

696622-001

120 GB Solid-state drive (SSD), SATA 2.0

661841-001

Drive cables:
SATA cable, 2 straight ends (19 inch, 483 mm)

638813-001

SATA cable, 1 straight end, 1 angled end (25-inch (635 mm)

638814-001

SATA power cable

636923-001

A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive.
CAUTION: Make sure personal files on the hard drive are backed up to an external storage device
before removing the hard drive. Failure to do so will result in data loss. After replacing the primary
hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files.

Drives

Drive Positions
Figure 7-15 Drive Positions

Table 7-2 Drive Positions
1

3.5-inch internal hard drive bay

3.5-inch internal drive bay for optional drives (media card reader shown)

5.25-inch internal drive bay for optional drives (optical drive shown)

NOTE: The drive configuration on your computer may be different than the drive
configuration shown above.

To verify the type, size, and capacity of the storage devices installed in the computer, run Computer
Setup.

Installing and Removing Drives
When installing additional drives, follow these guidelines:
NOTE: Refer to System Board Connections on page 53 for an illustration of the system board drive
connectors.

●

The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA
connector on the system board labeled SATA0.

●

Connect a SATA optical drive to the white SATA connector on the system board labeled SATA1.

●

Connect a media card reader USB cable to the USB connector on the system board labeled
MEDIA1.

●

The power cable for the SATA drives is a three-headed cable that is plugged into the system
board with the first connector routed to the rear of the hard drive, the second connector routed to
the rear of the 3.5” drive, and the third connector routed to the rear of the 5.25” optical drive.

●

The system does not support Parallel ATA (PATA) optical drives or PATA hard drives.

●

You must install mounting screws to ensure the drive will line up correctly in the drive cage and
lock in place. HP has provided extra mounting screws for the internal drive bays (five 6-32
standard screws and four M3 metric screws), installed in the front of the chassis, under the front
bezel. The 6-32 standard screws are required for a secondary hard drive (not supported). All
other drives (except the primary hard drive) use M3 metric screws. The HP-supplied metric
screws are black and the HP-supplied standard screws are silver.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

NOTE: If you are replacing the primary hard drive, you must remove the four silver and blue
6-32 isolation mounting screws from the old hard drive and install them in the new hard drive.
Figure 7-16 Extra Mounting Screw Locations

Table 7-3 Extra Mounting Screws
No.

Mounting Screw

Device

Black M3 Metric Screws

All Drives (except hard drives)

Silver 6-32 Standard Screws

Secondary Hard Drive (in systems supporting two hard drives)

There are a total of five extra silver 6-32 standard screws. Four are used as mounting screws for a secondary hard
drive (not supported). The fifth is used for bezel security (see Front Bezel Security on page 99 for more
information).

CAUTION: To prevent loss of work and damage to the computer or drive:
If you are inserting or removing a drive, shut down the operating system properly, turn off the
computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby
mode.
Before handling a drive, ensure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Handle a drive carefully; do not drop it.
Do not use excessive force when inserting a drive.
Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields
such as monitors or speakers.
If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and
label the package “Fragile: Handle With Care.”

Drives

Removing an Internal 5.25-inch Drive
CAUTION: All removable media should be taken out of a drive before removing the drive from the
computer.
To remove a 5.25-inch internal drive:
1.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

Rotate the drive cage to its upright position (1) and remove the mounting screw on the back left
side of the drive (2).
Figure 7-17 Removing the Drive Mounting Screw

Press and hold down the latch to disconnect the power cable (1) and data cable (2) from the rear
of the optical drive.
Figure 7-18 Disconnecting the Power and Data Cables

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Rotate the drive cage back down to its normal position.
CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.
Figure 7-19 Rotating the Drive Cage Down

Slide the drive back until it stops, then lift it up and out of the drive cage.
Figure 7-20 Removing the 5.25-inch Drive

NOTE:

When replacing a drive, transfer the four mounting screws from the old drive to the new one.

Drives

Installing an Optical Drive into the 5.25-inch Drive Bay
To install an optional 5.25-inch optical drive:
1.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then
remove the bezel blank. See Bezel Blanks on page 52 for more information.

Install three M3 metric mounting screws in the lower holes on each side of the drive: two on the
right side and one on the front left side. HP has provided extra M3 metric mounting screws on
the front of the chassis, under the front bezel. The M3 metric mounting screws are black. Refer
to Installing and Removing Drives on page 66 for an illustration of the extra M3 metric mounting
screws location.
CAUTION: Use only 5-mm long screws as mounting screws. Longer screws can damage the
internal components of the drive.
NOTE: When replacing the drive, transfer the three M3 metric mounting screws from the old
drive to the new one.
Figure 7-21 Installing Mounting Screws in the Optical Drive

Position the mounting screws on the drive into the J-slots in the drive bay. Then slide the drive
toward the front of the computer until it stops.
Figure 7-22 Installing the Optical Drive

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Rotate the drive cage to its upright position (1) and install an M3 mounting screw in the back left
side of the drive (2) to secure the drive to the drive cage.
Figure 7-23 Securing the Drive in the Drive Cage

Connect the SATA data cable to the white system board connector labeled SATA1 if it is not
already connected.

Route the data cable through the cable guides.
CAUTION: There are two cable guides that keep the data cable from being pinched by the
drive cage when raising or lowering it. One is located on the bottom side of the drive cage. The
other is located on the chassis frame under the drive cage. Ensure that the data cable is routed
through these guides before connecting it to the optical drive.

Connect the power cable (1) and data cable (2) to the rear of the optical drive.
NOTE: The power cable for the optical drive is a three-headed cable that is routed from the
system board to the hard drive, then to the rear of the optical drive.
Figure 7-24 Connecting the Power and Data Cables

Drives

10. Rotate the drive cage back down to its normal position.
CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.
Figure 7-25 Rotating the Drive Cage Down

11. Replace the access panel.
12. If the computer was on a stand, replace the stand.
13. Reconnect the power cord and turn on the computer.
14. Lock any security devices that were disengaged when the access panel was removed.
The system automatically recognizes the drive and reconfigures the computer.

Removing an Internal 3.5-inch Drive
CAUTION: All removable media should be taken out of a drive before removing the drive from the
computer.
The 3.5-inch drive is located underneath the 5.25-inch drive. You must remove the internal 5.25-inch
drive before removing the internal 3.5-inch drive.
1.

Follow the procedure in Removing an Internal 5.25-inch Drive on page 68 to remove the 5.25inch drive and access the 3.5-inch drive.
CAUTION: Ensure that the computer is turned off and that the power cord is disconnected
from the electrical outlet before proceeding.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

If you are removing a media card reader, disconnect the USB cable from the system board.
Figure 7-26 Disconnecting the Media Card Reader USB Cable

Rotate the drive cage to its upright position (1) and remove the mounting screw on the back left
side of the drive (2).
Figure 7-27 Removing the Drive Mounting Screw

Rotate the drive cage back down to its normal position.
Figure 7-28 Rotating the Drive Cage Down

Drives

Slide the drive back until it stops, then lift it up and out of the drive cage.
Figure 7-29 Removing a 3.5-inch Drive (Media Card Reader Shown)

NOTE: When replacing a 3.5-inch drive, transfer the four mounting screws from the old drive to the
new one.

Installing a Drive into the 3.5-inch Internal Drive Bay
The 3.5-inch bay is located underneath the 5.25-inch drive. To install a drive into the 3.5-inch bay:
1.

Follow the procedure in Removing an Internal 5.25-inch Drive on page 68 to remove the 5.25inch drive and access the 3.5-inch drive bay.
CAUTION: Ensure that the computer is turned off and that the power cord is disconnected
from the electrical outlet before proceeding.

If you are installing a drive in a bay covered by a bezel blank, remove the front bezel then
remove the bezel blank. See Bezel Blanks on page 52 for more information.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Position the mounting screws on the drive into the J-slots in the drive bay. Then slide the drive
toward the front of the computer until it stops.
Figure 7-31 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown)

Rotate the drive cage to its upright position (1) and install an M3 mounting screw in the back left
side of the drive (2) to secure the drive to the drive cage.
Figure 7-32 Securing the Drive in the Drive Cage

Rotate the drive cage back down to its normal position.
CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down.
Figure 7-33 Rotating the Drive Cage Down

Drives

If installing a media card reader, connect the USB cable from the media card reader to the USB
connector on the system board labeled MEDIA1.
Figure 7-34 Connecting the Media Card Reader USB Cable

NOTE: Refer to System Board Connections on page 53 for an illustration of the system board
drive connectors.
8.

Replace the 5.25-inch drive.

Replace the access panel.

10. If the computer was on a stand, replace the stand.
11. Reconnect the power cord and turn on the computer.
12. Lock any security devices that were disengaged when the access panel was removed.
The system automatically recognizes the drive and reconfigures the computer.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive
NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so
that you can transfer the data to the new hard drive.
The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the
hard drive:
1.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

Rotate the drive cage for internal drives to its upright position.
Figure 7-35 Rotating the Drive Cage Up

Rotate the power supply to its upright position. The hard drive is located beneath the power
supply.
Figure 7-36 Raising the Power Supply

Drives

Press and hold down the latch to disconnect the power cable (1) and data cable (2) from the
back of the hard drive.
Figure 7-37 Disconnecting the Hard Drive Power Cable and Data Cable

Press down on the green release latch next to the hard drive (1). While holding the latch down,
slide the drive forward until it stops, then lift the drive up and out of the bay (2).
Figure 7-38 Removing the Hard Drive

To install a hard drive, you must transfer the silver and blue isolation mounting screws from the
old hard drive to the new hard drive.
Figure 7-39 Installing Hard Drive Mounting Screws

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Align the mounting screws with the slots on the chassis drive cage, press the hard drive down
into the bay, then slide it back until it stops and locks in place.
Figure 7-40 Installing the Hard Drive

Connect the power and data cables to the back of the hard drive.
NOTE: When replacing the primary hard drive, be sure to route the SATA and power cables
through the cable guide on the bottom of the chassis frame behind the hard drive.
The data cable must be connected to the dark blue connector labeled SATA0 on the system
board to avoid any hard drive performance problems.

10. Rotate the drive cage for internal drives and the power supply down to their normal positions.
11. Replace the access panel.
12. If the computer was on a stand, replace the stand.
13. Reconnect the power cord and turn on the computer.
14. Lock any security devices that were disengaged when the access panel was removed.

Drives

Baffle
Description

Spare part number

Baffle

636921-001

The baffle sits between the front fan and the heat sink.
1.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

Remove the cables from the holder on the side of the baffle.

Lift the baffle straight up out of the chassis.
Figure 7-41 Removing the baffle

To install the baffle, reverse the removal procedure.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Front Fan Assembly
Description

Spare part number

Front fan assembly

636922-001

The front fan assembly is attached to the front of the chassis.
1.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

Remove the front bezel (Front Bezel on page 51).

Remove the baffle (Baffle on page 80).

Disconnect the fan cable from the red/brown system board connector labeled CHFAN.

Press the two tabs (left, bottom) that secure the fan assembly to the chassis front.
Figure 7-42 Front fan tab locations

Pull the assembly toward the rear of the unit, and then lift it out of the chassis.
Figure 7-43 Removing the front fan

To install the front fan, reverse the removal procedure. Be sure to orient the air flow into the unit.

Front Fan Assembly

Front I/O, Power Switch Assembly
Description

Spare part number

Front I/O and power switch assembly

636926-001

The front I/O and power switch/LEDs are one assembly, attached to the front of the chassis. Push the
assembly into the chassis to remove.
1.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

Remove the front bezel (Front Bezel on page 51).

Remove the chassis fan (Front Fan Assembly on page 81).

Rotate the drive cage to its upright position.

Disconnect the four cables from the system board as follows:

●

Yellow connector labeled FRONT USB1

●

Green connector labeled FRONT USB2

●

Blue connector labeled FRONT AUD

●

Black connector labeled PB/LED

Remove the screw that secures the assembly to the front of the chassis.
Figure 7-44 Removing the front I/O, power switch/LED assembly screw

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Route the cables through the slots beneath the drive cage, pull the assembly (right side first) into
the chassis, and then remove the assembly from the computer.
Figure 7-45 Routing the cables and removing the power switch assembly

To install the front I/O and power switch assembly, reverse the removal procedure.
NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly.
Proper cable routing prevents damage to the cables and allows the drive cage to close properly.

Speaker
Description

Spare part number

Speaker

636925-001

The speaker is attached to the front of the chassis under the rotating drive cage.
1.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

Remove the front bezel (Front Bezel on page 51).

Rotate the drive cage to its upright position.

Disconnect the speaker wire from the white system board labeled SPKR

Remove the two screws that secure the speaker to the chassis (1).

Speaker

Lift the speaker from the inside of the chassis to remove it (2).
Figure 7-46 Removing the speaker

To install the speaker, reverse the removal procedures.

Heat sink
Description

Spare part number

Heat sink

636919-001

The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not
include a fan.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

Remove the baffle (Baffle on page 80).

Remove the chassis fan (Front Fan Assembly on page 81).

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Loosen the four captive screws that secure the heat sink to the system board tray.
CAUTION: Heat sink retaining screws should be removed in diagonally opposite pairs (as in
an X) to even the downward forces on the processor. This is especially important as the pins on
the socket are very fragile and any damage to them may require replacing the system board.
Figure 7-47 Removing the heat sink screws

Heat sink

Lift the heat sink from atop the processor and set it on its side to keep from contaminating the
work area with thermal grease.
Figure 7-48 Removing the heat sink

When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and
fresh thermal grease has been applied to the top of the processor.
CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X)
to evenly seat the heat sink on the processor to avoid damage that could require replacing the system
board.
Failure to install the baffle may cause the computer to overheat.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Processor
Description

Spare part number

Intel Core i7 3770s processor, 3.1 GHz

689370-001

Intel Core i5 3570s processor, 3.1 GHz

695079-001

Intel Core i5 3475s processor, 2.9 GHz

695078-001

Intel Core i5 3470s processor, 2.9 GHz

695077-001

Intel Core i3 3240 processor, 3.4 GHz

688951-001

Intel Core i3 3225 processor, 3.3 GHz

689578-001

Intel Core i3 3220 processor, 3.3 GHz

688950-001

Intel Core i3 3210 processor, 3.2 GHz

715895-001

Intel Core i3 2130 processor, 3.4 GHz

665120-001

Intel Core i3 2120 processor, 3.3 GHz

638629-001

Intel Pentium Dual-Core G870 processor, 3.1 GHz

691936-001

Intel Pentium Dual-Core G860 processor, 3.0 GHz

665123-001

Intel Pentium Dual-Core G640 processor, 2.8 GHz

691935-001

Intel Pentium Dual-Core G2130 processor, 3.2 GHz

715898-001

Intel Pentium Dual-Core G2120 processor, 3.1 GHz

703282-001

Intel Pentium Dual-Core G2020 processor, 2.9 GHz

715897-001

Intel Pentium Dual-Core G2010 processor, 2.8 GHz

715896-001

Intel Celeron G1620 processor, 2.7 GHz

715894-001

Intel Celeron G1610 processor, 2.6 GHz

715893-001

Intel Celeron G645 processor, 2.9 GHz

704228-001

Intel Celeron G555 processor, 2.7 GHz

704227-001

Intel Celeron G550 processor, 2.6 GHz

691934-001

Intel Celeron G540 processor, 2.5 GHz

665119-001

Intel Celeron G465 processor, 1.9 GHz

706883-001

Intel Celeron G460 processor, 1.8 GHz

682410-001

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

Remove the baffle (Baffle on page 80).

Remove the heat sink (Heat sink on page 84).

Rotate the locking lever to its full open position (1).

Raise and rotate the microprocessor retainer to its fully open position (2).

Processor

Carefully lift the processor from the socket (3).
CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and
handling them could cause irreparable damage. Once pins are damaged it may be necessary to
replace the system board.
The heat sink must be installed within 24 hours of installing the processor to prevent damage to
the processor’s solder connections.
Figure 7-49 Removing the processor

To install a new processor:
1.

Place the processor in its socket and close the retainer.

Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink,
go to step 6.

If reusing the existing heat sink, clean the bottom of the heat sink with the alcohol pad provided
in the spares kit.
CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the
bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has
evaporated, apply thermal grease to the top of the processor from the syringe supplied in the
spares kit.

Apply the thermal grease provided in the spares kit to the top of the processor and install the
heat sink atop the processor.

Go to step 7.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

If using a new heat sink, remove the protective covering from the bottom of the heat sink and
place it in position atop the processor.

Secure the heat sink to the system board and system board tray with the four captive screws
and attach the heat sink control cable to the system board.
CAUTION: heat sink retaining screws should be tightened in diagonally opposite pairs (as in
an X) to evenly seat the heat sink on the processor. This is especially important as the pins on
the socket are very fragile and any damage to them may require replacing the system board.

NOTE: After installing a new processor onto the system board, always update the system ROM to
ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can
be found on the Web at: http://h18000.www1.hp.com/support/files.

Power Supply
Description

Spare part number

Power supply, 240W, 85% efficiency

613663-001

Power supply, 240W, High voltage protection

613664-001

Power supply, 240W

613763-001

WARNING! To reduce potential safety issues, only the power supply provided with the computer, a
replacement power supply provided by HP, or a power supply purchased as an accessory from HP
should be used with the computer.
The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no
screws are used.
WARNING! Voltage is always present on the system board when the computer is plugged into an
active AC outlet. To avoid possible personal injury and damage to the equipment the power cord
should be disconnected from the computer and/or the AC outlet before opening the computer.
1.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

Rotate the drive cage up and disconnect the power cables from all of the drives.

Disconnect the power cables from the system board connectors labeled PWRCPU, PWR, and
PWRCMD.

Rotate the power supply to its full upright position.

Release the power supply cables from the cable retaining clip under the drive cage.

Power Supply

Pull the power supply forward (1) until the posts (2) on the power supply move forward in the
power supply bracket, and then lift the power supply straight up and out of the chassis.
Figure 7-50 Removing the power supply

Use the following table to determine the correct power supply/system board connections.
Table 7-4 Power supply cable – system board connector
Power supply connector label

System board connector

PWR

PWRCMD

PWRCPU

To install the power supply, reverse the removal procedure.
CAUTION: When installing the power supply cables, make sure they are properly positioned so
they are not cut by the drive cage and are not pinched by the rotating power supply.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

System Board
NOTE:

All system board spare part kits come with replacement thermal material.

Description

Spare part number

System board for use in models without Windows 8

676358-001

System board for use in models with Windows 8 Standard

676358-501

System board for use in models with Windows 8 Professional

676358-601

System board for use in models with NetClone

699943-001

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).

When replacing the system board, make sure the following components are removed from the
defective system board and installed on the replacement system board:
●

Memory modules (seeInstalling Additional Memory on page 54)

●

Expansion cards (Removing or Installing an Expansion Card on page 57)

●

Heat sink (Heat sink on page 84)

●

Processor (Processor on page 87)

Remove the baffle from the chassis (Baffle on page 80).

Remove the fan from the chassis (Front Fan Assembly on page 81).

Rotate the drive cage to its upright position.

Rotate the power supply to its full upright position.

Disconnect all data and power cables from the system board.

Disconnect the balance of the cables from the system board.

10. Remove the eight screws (1) that secure the system board to the chassis.

System Board

11. Slide the system board toward the front of the chassis (2), and then lift the rear of the system
board up and out of the chassis (3).
Figure 7-51 Removing the system board

To install the system board, reverse the removal procedure.
NOTE:
BIOS.

When replacing the system board, you must also change the chassis serial number in the

CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom
of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply
thermal grease to the top of the processor from the syringe supplied in the spares kit.
CAUTION: When reconnecting the cables it is important that they be positioned so they do not
interfere with the rotation of the drive cage or power supply.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Battery
The battery that comes with your computer provides power to the real-time clock and has a lifetime of
about three years. When replacing the battery, use a battery equivalent to the battery originally
installed on the computer. The computer comes with a 3-volt lithium coin cell battery.
NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC
wall socket. The lithium battery is only used when the computer is NOT connected to AC power.
WARNING! This computer contains an internal lithium manganese dioxide battery. There is a risk of
fire and burns if the battery is not handled properly. To reduce the risk of personal injury:
Do not attempt to recharge the battery.
Do not expose to temperatures higher than 140°F (60°C).
Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Replace the battery only with the HP spare designated for this product.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings.
When the battery is removed or replaced, the CMOS settings will be cleared.
NOTE: HP encourages customers to recycle used electronic hardware, HP original print cartridges,
and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/
recycle.
CAUTION: Static electricity can damage the electronic components of the computer or optional
equipment. Before beginning these procedures, ensure that you are discharged of static electricity by
briefly touching a grounded metal object.
1.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Remove the access panel (Computer Access Panel on page 50).
NOTE: It may be necessary to remove an expansion card to gain access to the battery.

Locate the battery and battery holder on the system board.

Depending on the type of battery holder on your system board, complete the following
instructions to replace the battery:

Battery

Type 1 Battery Holder
1.

Lift the battery out of its holder.
Figure 7-52 Removing the battery from a type 1 holder

Slide the replacement battery into position, positive side up.

The battery holder automatically secures the battery in the proper position.

Replace the computer access panel.

Plug in the computer and turn on power to the computer.

Reset the date and time, your passwords, and any special system setups, using Computer
Setup. Refer to Computer Setup (F10) Utility on page 8.

Type 2 Battery Holder
1.

To release the battery from its holder, squeeze the metal clamp that extends above one edge of
the battery. When the battery pops up, lift it out (1).

To insert the new battery, slide one edge of the replacement battery under the holder’s lip with
the positive side up (2). Push the other edge down until the clamp snaps over the other edge of
the battery.
Figure 7-53 Removing the battery from a type 2 holder

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Replace the computer access panel.

Plug in the computer and turn on power to the computer.

Reset the date and time, your passwords, and any special system setups, using Computer
Setup. Refer to Computer Setup (F10) Utility on page 8.

Type 3 Battery Holder
1.

Pull back on the clip (1) that holds the battery in place, then remove the battery (2).

Insert the new battery and position the clip back in place.
Figure 7-54 Removing the battery from a type 3 holder

Replace the computer access panel.

Plug in the computer and turn on power to the computer.

Reset the date and time, your passwords, and any special system setups, using Computer
Setup. Refer to Computer Setup (F10) Utility on page 8.

Battery

Using the Small Form Factor Computer in a Tower
Orientation
The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front
bezel is adjustable for either desktop or tower orientation.
1.

Prepare the computer for disassembly (Preparation for Disassembly on page 48).

Orient the computer so that its right side is facing down and place the computer in the optional
stand.
Figure 7-55 Changing from Desktop to Tower Orientation

NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the
optional tower stand.
3.

Lock any security devices that were disengaged when the access panel was removed.

NOTE: Ensure at least 10.2 centimeters (4 inches) of space on all sides of the computer remains
clear and free of obstructions.

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Installing a Security Lock
The security locks displayed below and on the following pages can be used to secure the computer.

HP/Kensington MicroSaver Security Cable Lock
Figure 7-56 Installing a Cable Lock

Installing a Security Lock

Padlock
Figure 7-57 Installing a Padlock

Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Front Bezel Security
The front bezel can be locked in place by installing a security screw provided by HP. To install the
security screw:
1.

Remove/disengage any security devices that prohibit opening the computer.

Remove all removable media, such as compact discs or USB flash drives, from the computer.

Turn off the computer properly through the operating system, then turn off any external devices.

Disconnect the power cord from the power outlet and disconnect any external devices.
CAUTION: Regardless of the power-on state, voltage is always present on the system board
as long as the system is plugged into an active AC outlet. You must disconnect the power cord
to avoid damage to the internal components of the computer.

If the computer is on a stand, remove the computer from the stand.

Remove the access panel and front bezel.

Remove one of the five silver 6-32 standard screws located on the front of the chassis behind
the bezel.
Figure 7-58 Retrieving the Front Bezel Security Screw

Replace the front bezel.

Installing a Security Lock

Install the security screw next to the middle front bezel release tab to secure the front bezel in
place.
Figure 7-59 Installing the Front Bezel Security Screw

10. Replace the access panel.
11. If the computer was on a stand, replace the stand.
12. Reconnect the power cord and turn on the computer.
13. Lock any security devices that were disengaged when the access panel was removed.

100 Chapter 7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Power Cord Set Requirements

The power supplies on some computers have external power switches. The voltage select switch
feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts
AC. Power supplies on those computers that do not have external power switches are equipped with
internal switches that sense the incoming voltage and automatically switch to the proper voltage.
The power cord set received with the computer meets the requirements for use in the country where
you purchased the equipment.
Power cord sets for use in other countries must meet the requirements of the country where you use
the computer.

General Requirements
The requirements listed below are applicable to all countries:
1.

The power cord must be approved by an acceptable accredited agency responsible for
evaluation in the country where the power cord set will be installed.

The power cord set must have a minimum current capacity of 10A (7A Japan only) and a
nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system.

The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and the length of the cord
must be between 1.8 m (6 feet) and 3.6 m (12 feet).

The power cord should be routed so that it is not likely to be walked on or pinched by items placed
upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point
where the cord exits from the product.
WARNING! Do not operate this product with a damaged power cord set. If the power cord set is
damaged in any manner, replace it immediately.

Japanese Power Cord Requirements
For use in Japan, use only the power cord received with this product.
CAUTION: Do not use the power cord received with this product on any other products.

General Requirements 101

Country-Specific Requirements
Additional requirements specific to a country are shown in parentheses and explained below.
Country

Accrediting Agency

Country

Accrediting Agency

Australia (1)

EANSW

Italy (1)

IMQ

Austria (1)

OVE

Japan (3)

METI

Belgium (1)

CEBC

Norway (1)

NEMKO

Canada (2)

CSA

Sweden (1)

SEMKO

Denmark (1)

DEMKO

Switzerland (1)

SEV

Finland (1)

SETI

United Kingdom (1)

BSI

France (1)

UTE

United States (2)

Germany (1)

VDE

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it
will be used.

The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.

Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm2 conductor size. Wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration.

102 Appendix A Power Cord Set Requirements

POST Error Messages

This appendix lists the error codes, error messages, and the various indicator light and audible
sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the
probable source of the problem, and steps you can take to resolve the error condition.
POST Message Disabled suppresses most system messages during POST, such as memory count
and non-error text messages. If a POST error occurs, the screen will display the error message. To
manually switch to the POST Messages Enabled mode during POST, press any key (except F10,
F11, or F12). The default mode is POST Message Disabled.
The speed at which the computer loads the operating system and the extent to which it is tested are
determined by the POST mode selection.
Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish
the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup.
NOTE:

For more information on Computer Setup, see the Computer Setup (F10) Utility Guide.

103

POST Numeric Codes and Text Messages
This section covers those POST errors that have numeric codes associated with them. The section
also includes some text messages that may be encountered during POST.
NOTE:

The computer will beep once after a POST text message is displayed on the screen.

Table B-1 Numeric Codes and Text Messages
Control panel message

Description

Recommended action

ERROR: No boot disk has been detected or
the disk has failed.

The computer cannot read the boot sector
of the boot disk.

Check drive data and power cables.

Use F10 Setup to make sure the first
boot device is set to drive C or the
primary hard drive.

The drive has failed due to mechanical
or virus corruption. Replace the drive.

Reconnect keyboard with computer
turned off.

Check connector for bent or missing
pins.

Ensure that none of the keys are
depressed.

Replace keyboard.

Replace the system board.

Reseat CPU fan.

Reseat fan cable.

Replace CPU fan.

Determine if hard drive is giving correct
error message. Enter Computer Setup
and run the Drive Protection System
test under Storage > DPS Self-test.

Apply hard drive firmware patch
if applicable. (Available at
http://www.hp.com/support.)

Back up contents and replace hard
drive.

Keyboard Error

511-CPU Fan not Detected

1720-SMART Hard Drive Detects Imminent
Failure

Keyboard failure.

CPU fan is not connected or may have
malfunctioned.

Hard drive is about to fail. (Some hard
drives have a hard drive firmware patch that
will fix an erroneous error message.)

Unsupported CPU

Recently installed processor is not
supported by the system.

Install a processor supported by your
system.

Time & Date Not Set

Invalid time or date in configuration
memory.

Reset the date and time under Control
Panel (Computer Setup can also be used).
If the problem persists, replace the RTC
battery.

RTC (real-time clock) battery may need to
be replaced.
CMOS jumper may not be properly
installed.

104 Appendix B POST Error Messages

Check for proper placement of the CMOS
jumper if applicable.

Interpreting POST Diagnostic Front Panel LEDs and
Audible Codes
This section covers the front panel LED codes as well as the audible codes that may occur before or
during POST that do not necessarily have an error code or text message associated with them.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
NOTE: If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of
the computer and refer to the following table to determine the front panel LED codes.
Recommended actions in the following table are listed in the order in which they should be
performed.
Not all diagnostic lights and audible codes are available on all models.
Table B-2 Diagnostic Front Panel LEDs and Audible Codes
Activity

Blinks

Possible Cause

Recommended Action

Red Power LED flashes
two times, once every
second, followed by a two
second pause. Beeps stop
after fifth iteration but
LEDs continue until
problem is solved.

Processor thermal protection
activated:

Ensure that the computer air vents are not
blocked and the processor cooling fan is running.

A fan may be blocked or not
turning.

Open hood, press power button, and see if the
processor fan spins. If the processor fan is not
spinning, make sure the fan's cable is plugged
onto the system board header.

If fan is plugged in, but is not spinning, then
replace heat sink/fan assembly.

Contact an authorized reseller or service
provider.

Check to see that the processor is present.

Reseat the processor.

OR
The heat sink/fan assembly
is not properly attached to
the processor.

Red Power LED flashes
three times, once every
second, followed by a two
second pause. Beeps stop
after fifth iteration but
LEDs continue until
problem is solved.

Processor not installed (not
an indicator of bad
processor).

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes 105

Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued)
Activity

Blinks

Possible Cause

Recommended Action

Red Power LED flashes
four times, once every
second, followed by a two
second pause. Beeps stop
after fifth iteration but
LEDs continue until
problem is solved.

Power failure (power supply
is overloaded).

Open the hood and ensure the 4 or 6-wire power
supply cable is seated into the connector on the
system board.

Check if a device is causing the problem by
removing ALL attached devices (such as hard,
diskette, or optical drives, and expansion cards).
Power on the system. If the system enters the
POST, then power off and replace one device at
a time and repeat this procedure until failure
occurs. Replace the device that is causing the
failure. Continue adding devices one at a time to
ensure all devices are functioning properly.

Replace the power supply.

Replace the system board.

OR
The incorrect external power
supply adapter is being used
on the USDT.

OR
The USDT power supply adapter must be at 135W
and use the Smart ID technology before the system
will power up. Replace the power supply adapter with
the HP-supplied USDT power supply adapter.
Red Power LED flashes
five times, once every
second, followed by a two
second pause. Beeps stop
after fifth iteration but
LEDs continue until
problem is solved.

Red Power LED flashes
six times, once every
second, followed by a two
second pause. Beeps stop
after fifth iteration but
LEDs continue until
problem is solved.

Pre-video memory error.

Pre-video graphics error.

CAUTION: To avoid damage to the DIMMs or the
system board, you must unplug the computer power
cord before attempting to reseat, install, or remove a
DIMM module.
1.

Reseat DIMMs.

Replace DIMMs one at a time to isolate the faulty
module.

Replace third-party memory with HP memory.

Replace the system board.

For systems with a graphics card:
1.

Reseat the graphics card.

Replace the graphics card.

Replace the system board.

For systems with integrated graphics, replace the
system board.
Red Power LED flashes
eight times, once every
second, followed by a two
second pause. Beeps stop
after fifth iteration but
LEDs continue until
problem is solved.

106 Appendix B POST Error Messages

Invalid ROM based on bad
checksum.

Reflash the system ROM with the latest BIOS
image.

Replace the system board.

Troubleshooting Without Diagnostics

This chapter provides information on how to identify and correct minor problems, such as USB
devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter
problems with the computer, refer to the tables in this chapter for probable causes and recommended
solutions.
NOTE: For information on specific error messages that may appear on the screen during Power-On
Self-Test (POST) at startup, refer to Appendix A, POST Error Messages on page 103.

Safety and Comfort
WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment
may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/
ergo for more information on choosing a workspace and creating a safe and comfortable work
environment. For more information, refer to the Safety & Regulatory Information guide.

Before You Call for Technical Support
If you are having problems with the computer, try the appropriate solutions below to try to isolate the
exact problem before calling for technical support.
●

Run the HP diagnostic tool.

●

Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 8
for more information.

●

Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights
are error codes that will help you diagnose the problem. Refer to Appendix A, POST Error
Messages on page 103 for more information.

●

If the screen is blank, plug the monitor into a different video port on the computer if one is
available. Or, replace the monitor with a monitor that you know is functioning properly.

●

If you are working on a network, plug another computer with a different cable into the network
connection. There may be a problem with the network plug or cable.

●

If you recently added new hardware, remove the hardware and see if the computer functions
properly.

●

If you recently installed new software, uninstall the software and see if the computer functions
properly.

●

Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When
booting the operating system, use “Last Known Configuration.”

Safety and Comfort 107

●

Refer to the comprehensive online technical support at http://www.hp.com/support.

●

Refer to Helpful Hints on page 108 in this guide.

To assist you in resolving problems online, HP Instant Support Professional Edition provides you with
self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional
Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/
go/ispe.
Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online
support information, software and drivers, proactive notification, and worldwide community of peers
and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that
your service call is handled properly:
●

Be in front of your computer when you call.

●

Write down the computer serial number, product ID number, and monitor serial number before
calling.

●

Spend time troubleshooting the problem with the service technician.

●

Remove any hardware that was recently added to your system.

●

Remove any software that was recently installed.

●

Restore the system from the Recovery Disc Set that you created or restore the system to its
original factory condition in System Software Requirement Disks (SSRD).

CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data
files before running the restore process.
NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized
service provider or dealer.

Helpful Hints
If you encounter problems with the computer, monitor, or software, see the following list of general
suggestions before taking further action:
●

Check that the computer and monitor are plugged into a working electrical outlet.

●

Check that the voltage select switch (some models) is set to the appropriate voltage for your
region (115V or 230V).

●

Check that the computer is turned on and the green power light is on.

●

Check that the monitor is turned on and the green monitor light is on.

●

Turn up the brightness and contrast controls of the monitor if the monitor is dim.

●

Press and hold any key. If the system beeps, then the keyboard should be operating correctly.

●

Check all cable connections for loose connections or incorrect connections.

108 Appendix C Troubleshooting Without Diagnostics

●

Wake the computer by pressing any key on the keyboard or pressing the power button. If the
system remains in suspend mode, shut down the computer by pressing and holding the power
button for at least four seconds then press the power button again to restart the computer. If the
system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The
computer will restart if it is set to power on automatically as soon as power is restored in
Computer Setup. If it does not restart, press the power button to start the computer.

●

Reconfigure the computer after installing a non-plug and play expansion board or other option.
See Solving Hardware Installation Problems on page 132 for instructions.

●

Be sure that all the needed device drivers have been installed. For example, if you are using a
printer, you need a driver for that model printer.

●

Remove all bootable media (CD/DVD or USB device) from the system before turning it on.

●

If you have installed an operating system other than the factory-installed operating system,
check to be sure that it is supported on the system.

●

If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed
(embedded video on some models only) and a single monitor, the monitor must be plugged into
the monitor connector on the source selected as the primary VGA adapter. During boot, the
other monitor connectors are disabled and if the monitor is connected into these ports, the
monitor will not function. You can select which source will be the default VGA source in
Computer Setup.

CAUTION: When the computer is plugged into an AC power source, there is always voltage applied
to the system board. You must disconnect the power cord from the power source before opening the
computer to prevent system board or component damage.

Helpful Hints 109

Solving General Problems
You may be able to easily resolve the general problems described in this section. If a problem
persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the
operation, contact an authorized dealer or reseller.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
Table C-1 Solving General Problems
Computer appears locked up and will not turn off when the power button is pressed.
Cause

Solution

Software control of the power switch is not functional.

Press and hold the power button for at least four
seconds until the computer turns off.

Disconnect the power cord from the electrical outlet.

Computer will not respond to keyboard or mouse.
Cause

Solution

Computer is in Sleep state.

To resume from Sleep state, press the power button.
CAUTION: When attempting to resume from Sleep state,
do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.

System has locked up.

Restart computer.

Computer date and time display is incorrect.
Cause

Solution

RTC (real-time clock) battery may need to be replaced.

Reset the date and time under Control Panel (Computer
Setup can also be used to update the RTC date and time). If
the problem persists, replace the RTC battery. See the
Removal and Replacement section for instructions on
installing a new battery, or contact an authorized dealer or
reseller for RTC battery replacement.

NOTE: Connecting the computer to a live AC outlet
prolongs the life of the RTC battery.

To access Control Panel in Windows 7, select Start, and
then select Control Panel.
To access Control Panel in Windows 8, from the Start
screen, type c, and then select Control Panel from the list of
applications.

110 Appendix C Troubleshooting Without Diagnostics

Cursor will not move using the arrow keys on the keypad.
Cause

Solution

The Num Lock key is turned on.

Press the Num Lock key. The Num Lock light must be off if
you want to use the arrow keys on the keypad. You can also
disable or enable the Num Lock key in Computer Setup at
Advanced > Device Options.

There is no sound or sound volume is too low.
Cause

Solution

System volume may be set low or muted.

Check the Computer Setup settings to make sure the
internal system speaker is not muted (this setting does
not affect the external speakers).

Make sure the external speakers are properly
connected and powered on and that the speakers'
volume control is set correctly.

Use the system volume control available in the
operating system to make sure the speakers are not
muted or to increase the volume.

Cannot remove computer cover or access panel.
Cause

Solution

Smart Cover Lock, featured on some computers, is locked.

Unlock the Smart Cover Lock using Computer Setup.
In case of forgotten password, power loss, or computer
malfunction, you must manually disable the Smart Cover
lock . A key to unlock the Smart Cover Lock is not available
from HP. Keys are typically available from a hardware store.

Poor performance.
Cause

Solution

Processor is too hot.

Make sure airflow to the computer is not blocked. Leave
a 10.2-cm (4-inch) clearance on all vented sides of the
computer and above the monitor to permit the required
airflow.

Make sure fans are connected and working properly
(some fans only operate when needed).

Make sure the processor heat sink is installed properly.

Hard drive is full.

Transfer data from the hard drive to create more space on
the hard drive.

Low on memory.

Add more memory.

Hard drive fragmented.

Defragment hard drive.

Program previously accessed did not release reserved
memory back to the system.

Restart the computer.

Solving General Problems 111

Table C-1 Solving General Problems (continued)
Poor performance.
Cause

Solution

Virus resident on the hard drive.

Run virus protection program.

Too many applications running.

Windows 7:
1.

Close unnecessary applications to free up memory.

Add more memory.

Some applications run in the background and can be
closed by right-clicking on their corresponding icons in
the task tray. To prevent these applications from
launching at startup:
In Windows 7:
a.

Go to Start > All Programs > Accessories > Run

Type msconfig, and then press Enter.

On the Startup tab of the System Configuration
Utility, clear applications that you do not want to
launch automatically, and the click OK.

In Windows 8:

Some software applications, especially games, are stressful
on the graphics subsystem.

Cause unknown.

112 Appendix C Troubleshooting Without Diagnostics

On the Start screen, right-click, and then select the
All apps icon.

Under Windows System, click Run.

Type msconfig, and then press Enter.

On the Startup tab of the System Configuration
Utility, clear applications that you do not want to
launch automatically, and the click OK.

Lower the display resolution for the current application
or consult the documentation that came with the
application for suggestions on how to improve
performance by adjusting parameters in the application.

Add more memory.

Upgrade the graphics solution.

Restart the computer.

Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a
two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing).
Cause

Solution

Processor thermal protection activated:

Ensure that the computer air vents are not blocked and
the processor cooling fan is running.

Open the access panel, press the power button, and
see if the processor fan (or other system fan) spins. If
the fan does not spin, make sure the fan cable is
plugged onto the system board header.

If fan a plugged in and not spinning, replace it.

A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.

System does not power on and the LEDs on the front of the computer are not flashing.
Cause

Solution

System unable to power on.

Press and hold the power button for less than 4 seconds. If
the hard drive LED turns green, then:
1.

If equipped with a voltage selector, check that the
voltage selector (located on the rear of the power
supply) is set to the appropriate voltage. Proper voltage
setting depends on your region.

Remove the expansion cards one at a time until the
5V_aux light on the system board turns on.

Replace the system board.

OR
Press and hold the power button for less than 4 seconds. If
the hard drive LED does not turn on green then:
1.

Check that the unit is plugged into a working AC outlet.

Open the access panel and check that the power button
cable is properly connected to the system board.

Check that the power supply cables are properly
connected to the system board.

Check to see if the 5V_aux light on the system board is
turned on. If it is turned on, then replace the power
button assembly.

If the 5V_aux light on the system board is off, then
replace the power supply.

Replace the system board.

Solving General Problems 113

Solving Power Problems
Common causes and solutions for power problems are listed in the following table.
Table C-2 Solving Power Problems
Power supply shuts down intermittently.
Cause

Solution

If equipped with a voltage selector, voltage selector switch
on rear of computer chassis (some models) not switched to
correct line voltage (115V or 230V).

Select the proper AC voltage using the selector switch.

Power supply will not turn on because of internal power
supply fault.

Replace the power supply.

Solution

Processor thermal protection activated:

Ensure that the computer air vents are not blocked and
the processor cooling fan is running.

Open the access panel, press the power button, and
see if the processor fan (or other system fan) spins. If
the fan does not spin, make sure the fan cable is
plugged onto the system board header.

If fan a plugged in and not spinning, replace it.

A fan may be blocked or not turning.
OR
The heat sink is not properly attached to the processor.

114 Appendix C Troubleshooting Without Diagnostics

Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps
four times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause

Solution

Power failure (power supply is overloaded).

If equipped with a voltage selector, check that the
voltage selector, located on the rear of the power supply
(some models), is set to the appropriate voltage. Proper
voltage setting depends on your region.

Open the access panel and ensure the power supply
cable is seated into the connector on the system board.

Check if a device is causing the problem by removing
ALL attached devices (such as hard drives or optical
drives and expansion cards). Power on the system. If
the system enters POST, then power off and replace
one device at a time and repeat this procedure until
failure occurs. Replace the device that is causing the
failure. Continue adding devices one at a time to ensure
all devices are functioning properly.

Replace the power supply.

Replace the system board.

The incorrect external power supply adapter is being used on
the All-in One or USDT.

The power supply adapter must be at the correct power
rating and use the Smart ID technology before the system
will power up. Replace the power supply adapter with the
HP-supplied power supply adapter.

Solving Power Problems 115

Solving Hard Drive Problems
Table C-3 Solving Hard Drive Problems
Hard drive error occurs.
Cause

Solution

Hard disk has bad sectors or has failed.

In Windows 7, click Start, click Computer, and rightclick on a drive. Select Properties, and then select the
Tools tab. Under Error-checking click Check Now.
In Windows 8, on the Start screen type e, and then
select File Explorer from the list of applications. In the
left column, expand Computer, right-click on a drive,
select Properties, and then select the Tools tab. Under
Error checking click Check.

Use a utility to locate and block usage of bad sectors. If
necessary, reformat the hard disk.

Disk transaction problem.
Cause

Solution

Either the directory structure is bad or there is a problem with
a file.

In Windows 7, click Start, expand Computer, and right-click
on a drive. Select Properties, and then select the Tools tab.
Under Error-checking click Check Now.
In Windows 8, on the Start screen type e, and then click File
Explorer from the list of applications. In the left column,
expand Computer, right-click on a drive, select Properties,
and then select the Tools tab. Under Error checking click
Check.

Drive not found (identified).
Cause

Solution

Cable could be loose.

Check cable connections.

The system may not have automatically recognized a newly
installed device.

See reconfiguration directions in the Solving Hardware
Installation Problems on page 132 section. If the system still
does not recognize the new device, check to see if the
device is listed within Computer Setup. If it is listed, the
probable cause is a driver problem. If it is not listed, the
probable cause is a hardware problem.
If this is a newly installed drive, run the Computer Setup
utility and try adding a POST delay under Advanced >
Power-On Options.

The device is attached to a SATA port that has been hidden
in Computer Setup.

Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.

Drive responds slowly immediately after power-up.

Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.

116 Appendix C Troubleshooting Without Diagnostics

Nonsystem disk/NTLDR missing message.
Cause

Solution

The system is trying to start from the hard drive but the hard
drive may have been damaged.

Perform Drive Protection System (DPS) testing in
system ROM.

System files missing or not properly installed.

Insert bootable media and restart the computer.

Boot to the windows installation media and select the
recovery option. If only a restore kit is available, then
select the File Backup Program option, and then
restore the system.

Install system files for the appropriate operating system.

Hard drive boot has been disabled in Computer Setup.

Run the Computer Setup utility and enable the hard drive
entry in the Storage > Boot Order list.

Bootable hard drive is not attached as first in a multi-hard
drive configuration.

If attempting to boot from a hard drive, ensure it is attached
to the system board dark blue SATA connector.

Bootable hard drive is not listed first in the Boot Order.

Run the Computer Setup utility and select Storage > Boot
Order and ensure the bootable hard drive is listed
immediately under the Hard Drive entry.

Computer will not boot from hard drive.
Cause

Solution

The device is attached to a SATA port that has been hidden
in Computer Setup.

Check SATA cable connections.

Run the Computer Setup utility and ensure Device
Available is selected for the device's SATA port in
Security > Device Security.

Boot order is not correct.

Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.

Hard Drive's “Emulation Type” is set to “None.” (some
models)

Run the Computer Setup utility and change the “Emulation
Type” to “Hard Disk” in the device's details under Storage >
Device Configuration.

Hard drive is damaged.

Observe if the front panel Power LED is blinking RED and if
any beeps are heard. See Appendix A, POST Error
Messages on page 103 to determine possible causes for the
blinking red and beep codes.
See the Worldwide Limited Warranty for terms and
conditions.

Solving Hard Drive Problems 117

Computer seems to be locked up.
Cause

Solution

Program in use has stopped responding to commands.

Use the task manager to close programs that do not
respond.

Attempt the normal Windows “Shut Down” procedure. If
this fails, press the power button for four or more
seconds to turn off the power. To restart the computer,
press the power button again.

118 Appendix C Troubleshooting Without Diagnostics

Solving Media Card Reader Problems
Table C-4 Solving Media Card Reader Problems
Media card will not work in a digital camera after formatting it in Windows.
Cause

Solution

By default, Windows will format any media card with a
capacity greater than 32MB with the FAT32 format. Some
digital cameras use the FAT (FAT16 & FAT12) format and
can not operate with a FAT32 formatted card.

Either format the media card in the digital camera or select
FAT file system to format the media card in a computer with
Windows.

A write-protected or locked error occurs when attempting to write to the media card.
Cause

Solution

Media card is locked. Locking the media card is a safety
feature that prevents writing to and deleting from an SD/
Memory Stick/PRO card.

If using an SD card, make sure that the lock tab located on
the right of the SD card is not in the locked position. If using
a Memory Stick/PRO card, make sure that the lock tab
located on the bottom of the Memory Stick/PRO card is not
in the locked position.

Can not write to the media card.
Cause

Solution

The media card is a read-only memory (ROM) card.

Check the manufacturer’s documentation included with your
card to see if it writable. Refer to the previous section for a
list of compatible cards.

Media card is locked. Locking the media card is a safety
feature that prevents writing to and deleting from an SD/
Memory Stick/PRO card.

Unable to access data on the media card after inserting it into a slot.
Cause

Solution

The media card is not inserted properly, is inserted in the
wrong slot, or is not supported.

Ensure that the card is inserted properly with the gold
contact on the correct side. The green LED will light if
inserted properly.

Solving Media Card Reader Problems 119

Do not know how to remove a media card correctly.
Cause

Solution

The computer’s software is used to safely eject the card.

In Windows 7, click Start, select Computer, right-click on the
corresponding drive icon, and then select Eject. Pull the card
out of the slot.
In Windows 8, on the Start screen, type e, and then click File
Explorer from the list of applications. Expand Computer,
right-click on the corresponding drive icon, and then select
Eject. Pull the card out of the slot.
NOTE: Never remove the card when the green LED is
flashing

After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized
by the computer.
Cause

Solution

The operating system needs time to recognize the device if
the reader was just installed into the computer and you are
turning the PC on for the first time.

Wait a few seconds so that the operating system can
recognize the reader and the available ports, and then
recognize the media inserted in the reader.

After inserting a media card in the reader, the computer attempts to boot from the media card.
Cause

Solution

The inserted media card has boot capability.

If you do not want to boot from the media card, remove
it during boot or do not select the option to boot from the
inserted media card during the boot process.

During POST (Power On Self-Test), press F9 to modify
the boot menu.

Change the boot sequence in F10 Computer Setup.

120 Appendix C Troubleshooting Without Diagnostics

Solving Display Problems
If you encounter display problems, see the documentation that came with the monitor and to the
common causes and solutions listed in the following table.
Table C-5 Solving Display Problems
Blank screen (no video).
Cause

Solution

Monitor is not turned on and the monitor light is not on.

Turn on the monitor and check that the monitor light is on.

Bad monitor.

Try a different monitor.

The cable connections are not correct.

Check the cable connection from the monitor to the computer
and to the electrical outlet.

You may have a screen blanking utility installed or energy
saver features are enabled.

Press any key or click the mouse button and type your
password (if set).

System ROM is corrupted; system is running in Boot Block
Emergency Recovery Mode (indicated by eight beeps).

Reflash the system ROM with the latest BIOS image.

You are using a fixed-sync monitor and it will not sync at the
resolution chosen.

Be sure that the monitor can accept the same horizontal
scan rate as the resolution chosen.

Computer is in Sleep state.

Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep state,
do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.

Monitor cable is plugged into the wrong connector.

Systems may have a monitor connection on both the
motherboard or an add-in card. Try moving the monitor
connection to a different connector on the back of the
computer

Monitor settings in the computer are not compatible with the
monitor.

In Control Panel, select Category from the View by list,
then under Appearance and Personalization, select
Adjust screen resolution.
To access Control Panel in Windows 7, click Start, and
then select Control Panel.
To access Control Panel in Windows 8, from the Start
screen, type c, and then select Control Panel from the
list of applications.

2.
Monitor is configured to use an input that is not active.

Expand the Resolution box, and then use the sliding
control to reset the resolution.

Use the monitor's on-screen menu controls to select the
input that is being driven by the system. Refer to the
monitor's user documentation for more information on the onscreen controls and settings.

Solving Display Problems 121

Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and
the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause

Solution

Pre-video memory error.

Reseat DIMMs. Power on the system.

Replace DIMMs one at a time to isolate the faulty
module.

Replace third-party memory with HP memory.

Replace the system board.

Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and
the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause

Solution

Pre-video graphics error.

For systems with a graphics card:
1.

Reseat the graphics card (if applicable). Power on the
system.

Replace the graphics card (if applicable).

Replace the system board.

For systems with integrated graphics, replace the system
board.

Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and
the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause

Solution

System board failure (ROM detected failure prior to video).

Replace the system board.

Monitor does not function properly when used with energy saver features.
Cause

Solution

Monitor without energy saver capabilities is being used with
energy saver features enabled.

Disable monitor energy saver feature.

Dim characters.
Cause

Solution

The brightness and contrast controls are not set properly.

Adjust the monitor brightness and contrast controls.

Cables are not properly connected.

Check that the graphics cable is securely connected to the
graphics card (if applicable) or video connector and the
monitor.

122 Appendix C Troubleshooting Without Diagnostics

Blurry video or requested resolution cannot be set.
Cause

Solution

If the graphics controller was upgraded, the correct graphics
drivers may not be loaded.

Install the video drivers included in the upgrade kit.

Monitor is not capable of displaying requested resolution.

Change requested resolution.

Graphics card is bad.

Replace the graphics card.

The picture is broken up, rolls, jitters, or flashes.
Cause

Solution

The monitor connections may be incomplete or the monitor
may be incorrectly adjusted.

Be sure the monitor cable is securely connected to the
computer.

In a two-monitor system or if another monitor is in close
proximity, be sure the monitors are not interfering with
each other’s electromagnetic field by moving them
apart.

Fluorescent lights or fans may be too close to the
monitor.

Monitor needs to be degaussed.

Degauss the monitor. Refer to the documentation that came
with the monitor for instructions.

Image is not centered.
Cause

Solution

Position may need adjustment.

Press the monitor's Menu button to access the OSD menu.
Select ImageControl/ Horizontal Position or Vertical
Position to adjust the horizontal or vertical position of the
image.

“No Connection, Check Signal Cable” displays on screen.
Cause

Solution

Monitor video cable is disconnected.

Connect the video cable between the monitor and computer.
CAUTION: Ensure that the computer power is off while
connecting the video cable.

Solving Display Problems 123

“Out of Range” displays on screen.
Cause

Solution

Video resolution and refresh rate are set higher than what
the monitor supports.

Restart the computer and enter Safe Mode. Change the
settings to a supported setting then restart the computer so
that the new settings take effect.
To enter Safe Mode in Windows 7:
1.

Restart the computer.

Press and hold the F8 key as your computer restarts,
before the Windows logo appears. If the Windows logo
appears, you must restart the computer and try again.

On the Advanced Boot Options screen, use the arrow
keys to highlight the safe mode option you want, and
then press Enter.

Log on to your computer with a user account that has
administrator rights.
When your computer is in safe mode, Safe Mode
displays in the corners of your monitor. To exit safe
mode, restart your computer and let Windows start
normally.

To enter Safe Mode in Windows 8:
1.

Press the Windows logo + l to open the Settings charm.

Select Change PC Settings, select General, and then
under Advanced startup, click Restart now.

Select Troubleshoot, select Advanced options, select
Startup Settings, and then click Restart.

Use the function keys or number keys to select the safe
mode option you want.
When your computer is in safe mode, Safe Mode
displays in the corners of your monitor. To exit safe
mode, restart your computer and let Windows start
normally.

High pitched noise coming from inside a flat panel monitor.
Cause

Solution

Brightness and/or contrast settings are too high.

Lower brightness and/or contrast settings.

124 Appendix C Troubleshooting Without Diagnostics

Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to
center the picture on the screen (flat panel monitors using an analog VGA input connection only).
Cause

Solution

Flat panel monitor’s internal digital conversion circuits may
be unable to correctly interpret the output synchronization of
the graphics card.

Select the monitor’s Auto-Adjustment option in the
monitor’s on-screen display menu.

Manually synchronize the Clock and Clock Phase onscreen display functions. To download a SoftPaq that
will assist you with the synchronization, go to the
following Web site, select the appropriate monitor, and
download either SP32347 or SP32202:
http://www.hp.com/support

Reseat the graphics card.

Replace the graphics card.

Graphics card is not seated properly or is bad (some
models).

Certain typed symbols do not appear correct.
Cause

Solution

The font you are using does not support that particular
symbol.

Use the Character Map to locate and select the appropriate
symbol. You can copy the symbol from the Character Map
into a document.
In Windows 7, click Start, select All Programs, select
Accessories, select System Tools, and then select
Character Map.
In Windows 8, on the Start screen, type ch, and then select
Character Map from the list of applications.

Solving Display Problems 125

Solving Audio Problems
If the computer has audio features and you encounter audio problems, see the common causes and
solutions listed in the following table.
Table C-6 Solving Audio Problems
Sound cuts in and out.
Cause

Solution

Processor resources are being used by other open
applications.

Shut down all open processor-intensive applications.

Sound does not come out of the speaker or headphones.
Cause

Solution

Software volume control is turned down or muted.

Double-click the Speaker icon on the taskbar, then make
sure that Mute is not selected and use the volume slider to
adjust the volume.
NOTE: In Windows 8, the taskbar is available at the bottom
of the Desktop screen.

Audio is hidden in Computer Setup.

Enable the audio in Computer Setup: Security >
Device Security > System Audio.

The external speakers are not turned on.

Turn on the external speakers.

The audio device may be connected to the wrong jack.

Ensure that the device is connected to the correct jack on the
computer. The rear audio jack output is the green receptacle.
The speakers should be plugged into the line-out jack and
the headphones should be plugged into the headphone jack.

External speakers plugged into the wrong audio jack on a
recently installed sound card.

See the sound card documentation for proper speaker
connection. The rear audio jack output is the green
receptacle.

Headphones or devices connected to the line-out connector
mute the internal speaker.

Turn on and use headphones or external speakers, if
connected, or disconnect headphones or external speakers.

Computer is in Sleep state.

Internal speaker is disabled in Computer Setup.

Enable the internal speaker in Computer Setup. Select
Advanced > Device Options > Internal Speaker.

The application is set to use a different audio device than
speakers.

Some graphics cards support audio over the DisplayPort
connection (if applicable), so multiple audio devices may be
listed in Device Manager. Make sure the correct device is
being used.
To access Device Manager in Windows 7, click Start, select
Control Panel, and then select Device Manager.
To access Device Manager in Windows 8, from the Start
screen, type c, select Control Panel from the list of
applications, and then select Device Manager.

126 Appendix C Troubleshooting Without Diagnostics

Table C-6 Solving Audio Problems (continued)
Sound does not come out of the speaker or headphones.
Cause

Solution

Some applications can select which audio output device is
used.

Make sure the application has selected the correct audio
device.

The operating system controls may be set to use a different
audio device as the default output device than what is
expected.

Set the operating system to use the correct audio device.

Sound from headphones is not clear or muffled.
Cause

Solution

Headphones are plugged into the rear audio output
connector. The rear audio output connector is for powered
audio devices and is not designed for headphone use.

Plug the headphones into the headphone connector on the
front of the computer.

Computer appears to be locked up while recording audio.
Cause

Solution

The hard disk may be full.

Before recording, make sure there is enough free space on
the hard disk. You can also try recording the audio file in a
compressed format.

Line-in jack is not functioning properly.
Cause

Solution

Jack has been reconfigured in the audio driver or application
software.

In the audio driver or application software, reconfigure the
jack or set the jack to its default value.

There is no sound or sound volume is too low.
Cause

Solution

The application is set to use a different audio device than
speakers.

Solving Audio Problems 127

Table C-6 Solving Audio Problems (continued)
There is no sound or sound volume is too low.
Cause

Solution

Some applications can select which audio output device is
used.

Make sure the application has selected the correct audio
device.

The operating system controls may be set to use a different
audio device as the default output device than what is
expected.

Set the operating system to use the correct audio device.

Solving Printer Problems
If you encounter printer problems, see the documentation that came with the printer and to the
common causes and solutions listed in the following table.
Table C-7 Solving Printer Problems
Printer will not print.
Cause

Solution

Printer is not turned on and online.

Turn the printer on and make sure it is online.

The correct printer drivers for the application are not
installed.

Install the correct printer driver for the application.

Try printing using the MS-DOS command:

DIR C:\ > [printer port]
where [printer port] is the address of the printer being
used. If the printer works, reload the printer driver.
To run MS-DOS commands, press the Windows key + r, type
cmd in the Open box, and then click OK.
If you are on a network, you may not have made the
connection to the printer.

Make the proper network connections to the printer.

Printer may have failed.

Run printer self-test.

Printer will not turn on.
Cause

Solution

The cables may not be connected properly.

Reconnect all cables and check the power cord and
electrical outlet.

Printer prints garbled information.
Cause

Solution

The correct printer driver for the application is not installed.

Install the correct printer driver for the application.

128 Appendix C Troubleshooting Without Diagnostics

Table C-7 Solving Printer Problems (continued)
Printer prints garbled information.
Cause

Solution

The cables may not be connected properly.

Reconnect all cables.

Printer memory may be overloaded.

Reset the printer by turning it off for one minute, then turn it
back on.

Printer will not print.
Cause

Solution

The printer may be out of paper.

Check the paper tray and refill it if it is empty.

Solving Printer Problems 129

Solving Keyboard and Mouse Problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment
and to the common causes and solutions listed in the following table.
Table C-8 Solving Keyboard Problems
A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/
keyboard, or no function of mouse/keyboard and external drive.
Cause

Solution

If your computer is equipped with USB 3.0 ports, connected
USB 3.0 devices can interfere with the wireless keyboard
USB receiver.

Connect the wireless keyboard USB receiver to a USB 2.0
port that is separated from ports with USB 3.0 devices. If you
still experience interference, you may have to place the
connectors farther apart using an external USB hub.

Keyboard commands and typing are not recognized by the computer.
Cause

Solution

Keyboard connector is not properly connected.

Shut down the computer, reconnect the keyboard to the back
of the computer, and then restart the computer.

Program in use has stopped responding to commands.

Shut down your computer using the mouse and then restart
the computer.

Keyboard needs repairs.

See the Worldwide Limited Warranty for terms and
conditions.

Computer is in Sleep state.

Press the power button to resume from Sleep state.
CAUTION: When attempting to resume from Sleep date,
do not hold down the power button for more than four
seconds. Otherwise, the computer will shut down and you
will lose any unsaved data.

Cursor will not move using the arrow keys on the keypad.
Cause

Solution

The Num Lock key is on.

Press the Num Lock key. The Num Lock light should be off if
you want to use the arrow keys on the keypad. You can
disable or enable the Num Lock key in Computer Setup at
Advanced > Device Options.

130 Appendix C Troubleshooting Without Diagnostics

Table C-9 Solving Mouse Problems
Mouse does not respond to movement or is too slow.
Cause

Solution

Mouse connector is not properly plugged into the back of the
computer.

Shut down the computer using the keyboard.
Windows 7:
1.

Press the Ctrl and Esc keys at the same time (or press
the Windows logo key) to display the Start menu.

Use the arrow keys to select Shut Down and then
press Enter.

After the shutdown is complete, plug the mouse
connector into the back of the computer (or the
keyboard) and restart.

Windows 8:
1.

Press the Windows logo + l to open the Settings charm.

Use the arrow keys to select Power, and then press
Enter.

Use the arrow keys to select Shut Down, and then
press Enter.

After the shutdown is complete, plug the mouse
connector into the back of the computer (or the
keyboard) and restart.

Program in use has stopped responding to commands.

Shut down the computer using the keyboard then restart the
computer.

Mouse may need cleaning.

Remove the roller ball cover on the mouse and clean the
internal components.

Mouse may need repair.

See the Worldwide Limited Warranty for terms and
conditions.

Computer is in Sleep state.

Mouse will only move vertically, horizontally, or movement is jerky.
Cause

Solution

Mouse roller ball or the rotating encoder shafts that make
contact with the ball are dirty.

Remove roller ball cover from the bottom of the mouse and
clean the internal components with a mouse cleaning kit
available from most computer stores.

Solving Keyboard and Mouse Problems 131

Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove hardware, such as an additional
drive or expansion card. If you install a plug and play device, Windows automatically recognizes the
device and configures the computer. If you install a non-plug and play device, you must reconfigure
the computer after completing installation of the new hardware. In Windows, use the Add Hardware
Wizard and follow the instructions that appear on the screen.
To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe.
WARNING! When the computer is plugged into an AC power source, voltage is always applied to
the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet and allow the internal system components to
cool before touching.
Table C-10 Solving Hardware Installation Problems
A new device is not recognized as part of the system.
Cause

Solution

Device is not seated or connected properly.

Ensure that the device is properly and securely connected
and that pins in the connector are not bent down.

Cable(s) of new external device are loose or power cables
are unplugged.

Ensure that all cables are properly and securely connected
and that pins in the cable or connector are not bent down.

Power switch of new external device is not turned on.

Turn off the computer, turn on the external device, then turn
on the computer to integrate the device with the computer
system.

When the system advised you of changes to the
configuration, you did not accept them.

Reboot the computer and follow the instructions for
accepting the changes.

A plug and play board may not automatically configure when
added if the default configuration conflicts with other devices.

Use Windows Device Manager to deselect the automatic
settings for the board and choose a basic configuration that
does not cause a resource conflict. You can also use
Computer Setup to reconfigure or disable devices to resolve
the resource conflict.
To access Device Manager in Windows 7, click Start, select
Control Panel, and then select Device Manager.
To access Device Manager in Windows 8, from the Start
screen, type c, select Control Panel from the list of
applications, and then select Device Manager.

USB ports on the computer are disabled in Computer Setup.

132 Appendix C Troubleshooting Without Diagnostics

Run the Computer Setup utility and ensure that Device
available is selected for appropriate USB ports under
Security > USB Security.

Computer will not start.
Cause

Solution

Wrong memory modules were used in the upgrade or
memory modules were installed in the wrong location.

Review the documentation that came with the system to
determine if you are using the correct memory modules
and to verify the proper installation.
NOTE: DIMM1 or XMM1 must always be installed. On
all computers except the USDT, DIMM1 must be
installed before DIMM2, and DIMM3 must be installed
before DIMM4.

Observe the beeps and LED lights on the front of the
computer. Beeps and flashing LEDs are codes for
specific problems.

If you still cannot resolve the issue, contact Customer
Support.

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps
five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause

Solution

Memory is installed incorrectly or is bad.

CAUTION: To avoid damage to the DIMMs or the system
board, you must unplug the computer power cord before
attempting to reseat, install, or remove a DIMM module.
1.

Reseat DIMMs. Power on the system.

Replace DIMMs one at a time to isolate the faulty
module.
NOTE: DIMM1 or XMM1 must always be installed. On
all computers except the USDT, DIMM1 must be
installed before DIMM2, and DIMM3 must be installed
before DIMM4

Replace third-party memory with HP memory.

Replace the system board.

Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six
times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause

Solution

Graphics card (some models) is not seated properly or is
bad, or system board is bad.

For systems with a graphics card:
1.

Reseat the graphics card. Power on the system.

Replace the graphics card.

Replace the system board.

For systems with integrated graphics, replace the system
board.

Solving Hardware Installation Problems 133

Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten
times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause

Solution

Bad option card.

Check each option card by removing the cards one at
time (if multiple cards), then power on the system to see
if fault goes away.

Once bad card is identified, remove and replace bad
option card.

Replace the system board.

Solving Network Problems
Some common causes and solutions for network problems are listed in the following table. These
guidelines do not discuss the process of debugging the network cabling.
Table C-11 Solving Network Problems
Wake-on-LAN feature is not functioning.
Cause

Solution

S5 Maximum Power Saving feature is enabled.

Disable the S5 Maximum Power Saving option in Computer
Setup. Select Power > Hardware Power Management > S5
Maximum Power Savings.

S5 Wake on LAN is disabled (some models).

Enable the S5 Wake on LAN option in Computer Setup.
Select Advanced > Device Options > S5 Wake on LAN.

Wake-on-LAN is not enabled.

To enable Wake-on-LAN in Windows 7:
1.

Select Start > Control Panel > Network and Sharing
Center.

Under Tasks, select Manage network connections.

Click Local Area Connection.

Click the Properties button.

Click the Configure button.

Click the Power Management tab, then select Allow
this device to wake the computer.

To enable Wake-on-LAN in Windows 8:

134 Appendix C Troubleshooting Without Diagnostics

From the Start screen, type c, and then select Control
Panel from the list of applications.

Select Network and Sharing Center, and then click the
Ethernet link next to the connection.

Click the Properties button.

Click the Configure button.

Click the Power Management tab, then enable the
appropriate Wake-on LAN option.

Network driver does not detect network controller.
Cause

Solution

Network controller is disabled.

Run Computer Setup and enable network controller.

Enable the network controller in the operating system
using Device Manager.
To access Device Manager in Windows 7, click Start,
select Control Panel, and then select Device
Manager.
To access Device Manager in Windows 8, from the
Start screen, type c, select Control Panel from the list
of applications, and then select Device Manager.

Incorrect network driver.

Check the network controller documentation for the correct
driver or obtain the latest driver from the manufacturer’s Web
site.

Network status link light never flashes.
NOTE: The network status light is supposed to flash when there is network activity.
Cause

Solution

No active network is detected.

Check cabling and network equipment for proper connection.

Network controller is not set up properly.

Check for the device status within Windows, such as Device
Manager for driver load and the Network Connections applet
within Windows for link status.
To access Device Manager in Windows 7, click Start, select
Control Panel, and then select Device Manager.
To access Device Manager in Windows 8, from the Start
screen, type c, select Control Panel from the list of
applications, and then select Device Manager.

Network controller is disabled.

Run Computer Setup and enable network controller.

Network driver is not properly loaded.

Reinstall network drivers.

System cannot autosense the network.

Disable auto-sensing capabilities and force the system into
the correct operating mode.

Solving Network Problems 135

Diagnostics reports a failure.
Cause

Solution

The cable is not securely connected.

Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.

The cable is attached to the incorrect connector.

Ensure that the cable is attached to the correct connector.

There is a problem with the cable or a device at the other
end of the cable.

Ensure that the cable and device at the other end are
operating correctly.

Network controller interrupt is shared with an expansion
board.

Under the Computer Setup Advanced menu, change the
resource settings for the board.

The network controller is defective.

Contact an authorized service provider.

Diagnostics passes, but the computer does not communicate with the network.
Cause

Solution

Network drivers are not loaded, or driver parameters do not
match current configuration.

Make sure the network drivers are loaded and that the driver
parameters match the configuration of the network controller.
Make sure the correct network client and protocol is installed.

The network controller is not configured for this computer.

Select the Network and Sharing Center icon in the Control
Panel and configure the network controller.
To access Control Panel in Windows 7, click Start, and then
select Control Panel.
To access Control Panel in Windows 8, from the Start
screen, type c, and then select Control Panel.

Network controller stopped working when an expansion board was added to the computer.
Cause

Solution

Network controller interrupt is shared with an expansion
board.

Under the Computer Setup Advanced menu, change the
resource settings for the board.

The network controller requires drivers.

Verify that the drivers were not accidentally deleted when the
drivers for a new expansion board were installed.

The expansion board installed is a network card (NIC) and
conflicts with the embedded NIC.

Under the Computer Setup Advanced menu, change the
resource settings for the board.

Network controller stops working without apparent cause.
Cause

Solution

The files containing the network drivers are corrupted.

Reinstall the network drivers using the Recovery Disc Set in
Windows 7 or Windows recovery tools in Windows 8.
If necessary, download the softpaq from the web (from a
different computer).

136 Appendix C Troubleshooting Without Diagnostics

Table C-11 Solving Network Problems (continued)
Network controller stops working without apparent cause.
Cause

Solution

The cable is not securely connected.

Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.

The network controller is defective.

Contact an authorized service provider.

New network card will not boot.
Cause

Solution

New network card may be defective or may not meet
industry-standard specifications.

Install a working, industry-standard NIC, or change the boot
sequence to boot from another source.

Cannot connect to network server when attempting Remote System Installation.
Cause

Solution

The network controller is not configured properly.

Verify Network Connectivity, that a DHCP Server is present,
and that the Remote System Installation Server contains the
NIC drivers for your NIC.

System setup utility reports unprogrammed EEPROM.
Cause

Solution

Unprogrammed EEPROM.

Contact an authorized service provider.

Solving Memory Problems
If you encounter memory problems, some common causes and solutions are listed in the following
table.
CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending
on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you
must unplug the computer power cord before attempting to reseat, install, or remove a memory
module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC
memory. Otherwise, the computer will not boot the operating system.
NOTE: The memory count will be affected by configurations with the Management Engine (ME)
enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dualchannel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), thirdparty data storage, and other management functions.

Solving Memory Problems 137

Table C-12 Solving Memory Problems
System will not boot or does not function properly after installing additional memory modules.
Cause

Solution

A memory module is not installed in the DIMM1 or XMM1
socket.

Ensure that a memory module is installed in the DIMM1 or
XMM1 socket on the system board. This socket must be
populated with a memory module.

Memory module is not the correct type or speed grade for
the system or the new memory module is not seated
properly.

Replace module with the correct industry-standard device for
the computer. On some models, ECC and non-ECC memory
modules cannot be mixed.

Out of memory error.
Cause

Solution

You have run out of memory to run the application.

Check the application documentation to determine the
memory requirements.

Memory count during POST is wrong.
Cause

Solution

The memory modules may not be installed correctly.

Check that the memory modules have been installed
correctly and that proper modules are used.

Integrated graphics may use system memory.

No action required.

Insufficient memory error during operation.
Cause

Solution

Too many Terminate and Stay Resident programs (TSRs)
are installed.

Delete any TSRs that you do not need.

You have run out of memory for the application.

Check the memory requirements for the application or add
more memory to the computer.

Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps
five times. (Beeps stop after fifth iteration but LEDs continue flashing.)
Cause

Solution

Memory is installed incorrectly or is bad.

Reseat DIMMs. Power on the system.

Replace DIMMs one at a time to isolate the faulty
module.

Replace third-party memory with HP memory.

Replace the system board.

138 Appendix C Troubleshooting Without Diagnostics

Solving Processor Problems
If you encounter processor problems, common causes and solutions are listed in the following table.
Table C-13 Solving Processor Problems
Poor performance is experienced.
Cause

Solution

Processor is hot.

Make sure the airflow to the computer is not blocked.

Make sure the fans are connected and working properly
(some fans only operate when needed).

Make sure the processor heat sink is installed properly.

Power LED flashes Red three times, once every second, followed by a two second pause.
Cause

Solution

Processor is not seated properly or not installed.

Check to see that the processor is present.

Reseat the processor.

Power LED flashes Red eleven times, once every second, followed by a two second pause.
Cause

Solution

The current processor does not support a feature previously
enabled on this system.

Install a TXT (Trusted Execution Technology) capable
processor.

Disable TXT in the Computer Setup (F10) utility.

Reinstall the original processor.

Solving CD-ROM and DVD Problems
If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the
following table or to the documentation that came with the optional device.
Table C-14 Solving CD-ROM and DVD Problems
System will not boot from CD-ROM or DVD drive.
Cause

Solution

The device is attached to a SATA port that has been hidden
in the Computer Setup utility.

Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.

Removable Media Boot is disabled in the Computer Setup
utility.

Run the Computer Setup utility and enable booting to
removable media in Storage > Storage Options. Ensure
CD-ROM is enabled in Storage > Boot Order.

Solving Processor Problems 139

Table C-14 Solving CD-ROM and DVD Problems (continued)
System will not boot from CD-ROM or DVD drive.
Cause

Solution

Network Boot is enabled in Computer Setup.

Run the Computer Setup utility and disable Network Boot in
Security > Network Boot.

Non-bootable CD in drive.

Try a bootable CD in the drive.

Boot order not correct.

Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.

Drive not found (identified).
Cause

Solution

Cable could be loose.

Check cable connections.

The system may not have automatically recognized a newly
installed device.

The device is attached to a SATA port that has been hidden
in Computer Setup.

Run the Computer Setup utility and ensure Device Available
is selected for the device's SATA port in Security > Device
Security.

Drive responds slowly immediately after power-up.

Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.

CD-ROM or DVD devices are not detected or driver is not loaded.
Cause

Solution

Drive is not connected properly or not properly configured.

See the documentation that came with the optional device.

Movie will not play in the DVD drive.
Cause

Solution

Movie may be regionalized for a different country.

See the documentation that came with the DVD drive.

Decoder software is not installed.

Install decoder software.

Damaged media.

Replace media.

Movie rating locked out by parental lock.

Use DVD software to remove parental lock.

Media installed upside down.

Reinstall media.

140 Appendix C Troubleshooting Without Diagnostics

Cannot eject compact disc (tray-load unit).
Cause

Solution

Disc not properly seated in the drive.

Turn off the computer and insert a thin metal rod into the
emergency eject hole and push firmly. Slowly pull the tray
out from the drive until the tray is fully extended, then remove
the disc.

CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start.
Cause

Solution

Media is corrupt.

Try different media to confirm whether media is valid.

Media has been inserted upside down.

Re-insert the media with the label facing up.

The DVD-ROM drive takes longer to start because it has to
determine the type of media played, such as audio or video.

Wait at least 30 seconds to let the DVD-ROM drive
determine the type of media being played. If the disc still
does not start, read the other solutions listed for this topic.

CD or DVD disc is dirty.

Clean CD or DVD with a CD cleaning kit, available from most
computer stores.

Windows does not detect the CD-ROM or DVD-ROM drive.

Use Device Manager to remove or uninstall the device.
To access Device Manager in Windows 7, click Start,
select Control Panel, and then select Device
Manager.
To access Device Manager in Windows 8, from the
Start screen, type c, select Control Panel from the list
of applications, and then select Device Manager.

Restart the computer and let Windows detect the CD or
DVD driver.

Recording or copying CDs is difficult or impossible.
Cause

Solution

Wrong or poor quality media type.

Try using a slower speed when recording.

Verify that you are using the correct media for the drive.

Try a different brand of media. Quality varies widely
between manufacturers.

Solving USB Flash Drive Problems
If you encounter USB flash drive problems, common causes and solutions are listed in the following
table.

Solving USB Flash Drive Problems 141

Table C-15 Solving USB Flash Drive Problems
USB flash drive is not seen as a drive letter in Windows.
Cause

Solution

The drive letter after the last physical drive is not available.

Change the default drive letter for the flash drive in Windows.

USB flash drive not found (identified).
Cause

Solution

The device is attached to a USB port that has been hidden in
Computer Setup.

Run the Computer Setup utility and enable USB ports in
Security > USB Security.

The device was not properly seated before power-up.

Ensure the device is fully inserted into the USB port before
applying power to the system

System will not boot from USB flash drive.
Cause

Solution

Boot order is not correct.

Run the Computer Setup utility and change boot sequence in
Storage > Boot Order.

Removable Media Boot is disabled in the Computer Setup
utility.

Run the Computer Setup utility and enable booting to
removable media in Storage > Storage Options. Ensure
USB is enabled in Storage > Boot Order.

The computer boots to DOS after making a bootable flash drive.
Cause

Solution

Flash drive is bootable.

Install the flash drive only after the operating system boots.

Flash drive is defective.

Try a different flash drive.

142 Appendix C Troubleshooting Without Diagnostics

Solving Front Panel Component Problems
If you encounter problems with devices connected to the front panel, refer to the common causes and
solutions listed in the following table.
A USB device, headphone, or microphone is not recognized by the computer.
Cause

Solution

Device is not properly connected.

Turn off the computer.

Reconnect the device to the front of the computer and
restart the computer.

The device does not have power.

If the USB device requires AC power, be sure one end is
connected to the device and one end is connected to a live
outlet.

The correct device driver is not installed.

Install the correct driver for the device.

You might need to reboot the computer.

If possible, replace the cable.

Restart the computer.

Replace the device.

Restart the computer.

The cable from the device to the computer does not work.

The device is not working.

USB ports on the computer are disabled in Computer Setup.

Run the Computer Setup utility and ensure that the USB
ports are set to Enabled in Security > USB Security.

Solving Internet Access Problems
If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the
common causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause

Solution

Internet Service Provider (ISP) account is not set up
properly.

Verify Internet settings or contact your ISP for assistance.

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work
with your ISP.

Cable/DSL modem is not plugged in.

Plug in cable/DSL modem. You should see a “power” LED
light on the front of the cable/DSL modem.

Cable/DSL service is not available or has been interrupted
due to bad weather.

Try connecting to the Internet at a later time or contact your
ISP. (If the cable/DSL service is connected, the “cable” LED
light on the front of the cable/DSL modem will be on.)

The CAT5 UTP cable is disconnected.

Connect the CAT5 UTP cable between the cable modem
and the computers’s RJ-45 connector. (If the connection is
good, the “PC” LED light on the front of the cable/DSL
modem will be on.)

Solving Front Panel Component Problems 143

Unable to connect to the Internet.
Cause

Solution

IP address is not configured properly.

Contact your ISP for the correct IP address.

Cookies are corrupted. (A “cookie” is a small piece of
information that a Web server can store temporarily with the
Web browser. This is useful for having the browser
remember some specific information that the Web server can
later retrieve.)

Windows 7:
1.

Select Start > Control Panel.

Click Internet Options.

In the Browsing history section on the General tab,
click the Delete button.

Select the Cookies check box and click the Delete
button.

Windows 8:
1.

From the Start screen, type c, and then select Control
Panel from the list of applications..

Click Internet Options.

In the Browsing history section on the General tab,
click the Delete button.

Select the Cookies check box and click the Delete
button.

Cannot automatically launch Internet programs.
Cause

Solution

You must log on to your ISP before some programs will start.

Log on to your ISP and launch the desired program.

144 Appendix C Troubleshooting Without Diagnostics

Solving Software Problems
Most software problems occur as a result of the following:
●

The application was not installed or configured correctly.

●

There is insufficient memory available to run the application.

●

There is a conflict between applications.

●

Be sure that all the needed device drivers have been installed.

●

If you have installed an operating system other than the factory-installed operating system,
check to be sure it is supported on the system.

If you encounter software problems, see the applicable solutions listed in the following table.
Computer will not continue and the HP logo does not display.
Cause

Solution

ROM issue - POST error has occurred.

Observe the beeps and LED lights on the front of the
computer. See Appendix A, POST Error Messages
on page 103 to determine possible causes.
See the Worldwide Limited Warranty for terms and
conditions.

Solving Software Problems 145

Computer will not continue after HP logo screen displays.
Cause

Solution

System files may be damaged.

In Windows 7, use recovery media to scan hard drive for
errors, or use Windows Startup Repair to fix problems that
might prevent Windows from starting correctly. Windows
Startup Repair is one of the recovery tools in the System
Recovery Options menu. You can also create a system
repair disc that contains the System Recovery Options
menu. If the problem is severe enough that Startup Repair
doesn't start on its own and you can't access the System
Recovery Options menu on your computer's hard disk, you
can get to the menu and start Startup Repair by using the
Windows installation disc or a system repair disc that you
created earlier.
In Windows 8, use Automatic Repair to fix problems that
might prevent Windows from starting correctly.
To access Automatic Repair:
1.

Press the Windows logo + l to open the Settings charm.

Select Change PC Settings, select General, and then
under Advanced startup, click Restart now.

Select Troubleshoot, select Advanced options, and
then select Automatic Repair.
Windows starts Automatic Repair.

Select the account to use to begin Automatic Repair,
and type the password for the account.
Windows diagnoses the computer and attempts the
repair it.

“Illegal Operation has Occurred” error message is displayed.
Cause

Solution

Software being used is not Microsoft-certified for your
version of Windows.

Verify that the software is certified by Microsoft for your
version of Windows (see program packaging for this
information).

Configuration files are corrupt.

If possible, save all data, close all programs, and restart the
computer.

146 Appendix C Troubleshooting Without Diagnostics

Contacting Customer Support
For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you,
visit http://www.hp.com.
NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service,
remember to provide the setup and power-on passwords if they are set.
Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical
assistance.

Contacting Customer Support 147

HP PC Hardware Diagnostics

Use the UEFI-based hardware diagnostic solution that HP includes on all products to diagnose
hardware issues. You can use this tool even if the computer will not boot to the operating system.
This tool also works with components not diagnosed in HPSA.

Why run HP PC Hardware Diagnostics
The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and
expedite the support process when issues are found. The tools save time by pinpointing the
component that needs to be replaced.
●

Isolate true hardware failures: The diagnostics run outside of the operating system so they
effectively isolate hardware failures from issues that may be caused by the operating system or
other software components.

●

Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID
is generated. This ID can then be provided to the call agent, who will either schedule support or
provide replacement parts.

148 Appendix D HP PC Hardware Diagnostics

How to access and run HP PC Hardware Diagnostics
You can run the diagnostics from one of three places, depending on your preference and the health
of the computer.
1.

Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears.

Press F2 or select Diagnostics (F2).
Pressing F2 signals the system to search for the diagnostics in the following locations:
a.

A connected USB drive (to download the diagnostics tools to a USB drive, see the
instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 150)

The hard disk drive

A core set of diagnostics in the BIOS (for memory and hard disk drive) that are accessible
only if the USB or hard disk drive versions are not detected

How to access and run HP PC Hardware Diagnostics 149

Downloading HP PC Hardware Diagnostics to a USB
device
1.

Go to http://www.hp.com.

Click the Support & Drivers link.

Select the Drivers & Software tab.

Enter the product name in the text box and click Search.

Select your specific computer model.

Select your operating system.

In the Diagnostic section, click the HP UEFI Support Environment link. This link provides
additional information.
- or Click the Download button and select Run. The download includes instructions (in English) on
how to install the tools on the USB device.

NOTE: HP diagnostic solutions are developed to test components typically included on HP
products. They may not diagnose all third-party accessories that can be added to the system.

150 Appendix D HP PC Hardware Diagnostics

Backup and Recovery

Restoring and recovering in Windows 7
To protect from loss or damage, back up your personal data files. Refer to the operating system or
backup utility documentation for instructions on making backup copies of your data files.
To protect the software from loss or damage, keep a backup copy of all system software,
applications, and related files stored on the hard drive.
If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support.
To obtain the support telephone number for your region, see http://www.hp.com/support/contactHP.

System Restore
If you have a problem that might be due to software that you installed on your computer, use System
Restore to return the computer to a previous restore point. You can also set restore points manually.
NOTE:

Always use this System Restore procedure before you use the System Recovery feature.

NOTE: Some features might not be available on systems that are shipped without a Windows
operating system.
To start System Restore:
1.

Close all open programs.

Click the Start button, right-click Computer, and then click Properties.

Click System protection, System Restore, click Next, and then follow the on-screen
instructions.

To add restore points manually:
1.

Close all open programs.

Click the Start button, right-click Computer, click Properties, and then click System
protection.

Under Protection Settings, select the disk for which you want to create a restore point.

Click Create, and then follow the on-screen instructions.

System Recovery
WARNING! This procedure will delete all user information. To prevent loss of information, be sure
to back up all user information so you can restore it after recovery.

Restoring and recovering in Windows 7 151

System Recovery completely erases and reformats the hard disk drive, deleting all data files that you
have created, and then reinstalls the operating system, programs, and drivers. However, you must
reinstall any software that was not installed on the computer at the factory. This includes software that
came on media included in the computer accessory box, and any software programs you installed
after purchase.
NOTE: Always use the System Restore procedure before you use the System Recovery program.
See System Restore on page 151.
NOTE: Some features might not be available on systems that are shipped without a Windows
operating system.
You must choose one of the following methods to perform a System Recovery:
●

Recovery image — Run System Recovery from a recovery image stored on your hard disk drive.
The recovery image is a file that contains a copy of the original factory-shipped software. To
perform a System Recovery from a recovery image, see System Recovery when Windows is
responding on page 152 or System Recovery when Windows is not responding on page 153.

●

Recovery media — Run System Recovery from recovery media that you have created from files
stored on your hard disk drive or purchased separately. To create recovery media, see System
recovery using recovery media on page 153.

System Recovery when Windows is responding
CAUTION: System Recovery deletes all data and programs you created or installed. Before you
begin, back up any important data to a CD or DVD or to a USB flash drive.
NOTE: In some cases, you must use recovery media for this procedure. To create this media, follow
the instructions in Creating recovery media on page 154.
If the computer is working and Windows 7 is responding, use these steps to perform a System
Recovery.
1.

Turn off the computer.

Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.

Turn on the computer.

When Windows has loaded, click the Start button, click All Programs, click Security and
Protection, click Recovery Manager, and then click Recovery Manager. If prompted, click Yes
to allow the program to continue.

Under I need help immediately, click System Recovery.

Select Yes, and then click Next. Your computer restarts.
NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery
media that you have created. Insert the first disc or the USB flash drive, select Yes, and then
click Next to restart the computer. If you are using discs, insert the next disc when prompted.

When the computer restarts, you will see the Recovery Manager welcome screen again. Under I
need help immediately, click System Recovery. If you are prompted to back up your files, and
you have not done so, select Back up your files first (recommended), and then click Next.
Otherwise, select Recover without backing up your files, and then click Next.

152 Appendix E Backup and Recovery

System Recovery begins. After System Recovery is complete, click Finish to restart the
computer.

When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then
turn the computer back on.

System Recovery when Windows is not responding
CAUTION: System Recovery deletes all data and programs you created or installed.
If Windows is not responding, but the computer is working, follow these steps to perform a System
Recovery.
1.

Turn off the computer. If necessary, press and hold the power button until the computer turns off.

Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse.

Press the power button to turn on the computer.

As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the
Windows is Loading Files… message appears on the screen.

Under I need help immediately, click System Recovery.

If you are prompted to back up your files, and you have not done so, select Back up your files
first (recommended), and then click Next. Otherwise, select Recover without backing up
your files, and then click Next.

System Recovery begins. After System Recovery is complete, click Finish to restart the
computer.

When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then
turn the computer back on.

System recovery using recovery media
You should create a set of recovery media, either a set of DVDs or a USB flash drive, from the
recovery image stored on your hard disk drive. This image contains the operating system and
software program files that were originally installed on your computer at the factory. You can create
only one set of recovery media for your computer, and the media can be used only with this
computer. Store the recovery media in a safe place.
NOTE: Some features might not be available on systems that are shipped without a Windows
operating system.
●

To create recovery discs, your computer must have a DVD writer, and you must use only highquality blank DVD+R or DVD-R discs.
NOTE: You cannot use DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVDR DL discs to create recovery discs.

●

You have the option of creating a recovery USB flash drive instead, using a high-quality USB
drive.

Restoring and recovering in Windows 7 153

●

If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to
reject defective discs. You will be prompted to insert a new blank disc to try again.

●

The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6
DVDs). The Recovery Media Creation program tells you the specific number of blank discs
needed to make the set. If you are using a USB flash drive, the program will tell you the size of
the drive required to store all the data (minimum of 8 GB).
NOTE: The process of creating recovery media is lengthy. You can quit the process at any
time. The next time you initiate the process, it resumes where it left off.

Creating recovery media
To create recovery discs:
1.

Close all open programs.

Click the Start button, click All Programs, click Security and Protection, and then click HP
Recovery Media Creation. If prompted, click Yes to allow the program to continue.

Click Create recovery media using blank DVD(s), and then click Next.

Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1,
Recovery 2), and then store the discs in a secure place.

To create a recovery USB flash drive:
NOTE:

You must use a flash drive with a capacity of at least 8 GB.

Close all open programs.

Insert the USB flash drive into a USB port on the computer.

Click the Start button, click All Programs, click Security and Protection, and then click
Recovery Media Creation.

Click Create recovery media with a USB flash drive, and then click Next.

Select the USB flash drive from the list of media. The program will let you know how much
storage is required to create the recovery drive. If the USB flash drive does not have enough
storage capacity, it will appear grayed out, and you must replace it with a larger USB flash drive.
Click Next.
NOTE: Recovery Media Creation formats the flash drive, deleting any files on it.

Follow the on-screen instructions. When the process is complete, label the USB flash drive and
store it in a secure place.

NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up
from a media card and you may not be able to run system recovery.

154 Appendix E Backup and Recovery

Using recovery media
CAUTION: System Recovery deletes all data and programs you have created or installed. Back up
any important data to a CD or DVD or to a USB flash drive.
To create recovery media, see System recovery using recovery media on page 153.
To perform a System Recovery using recovery media:
1.

If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If
you are using a recovery USB flash drive, insert it into a USB port.

If the computer is not responding, press and hold the power button for approximately 5 seconds
or until the computer turns off.
or
Click the Start button, and then click Shut Down.

Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.

Press the power button to turn on the computer.

Press Esc as the computer is powering on to see the startup menu. Use the arrow keys to select
the boot menu and press Enter. Use the arrow keys to select the location where the recovery
media is inserted (USB or DVD). Press Enter to boot from that device.

If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select
Media. On the Welcome screen, under I need help immediately, click Factory Reset.

If you are prompted to insert the next recovery disc, do so.

When Recovery Manager is finished, remove the recovery disc or the recovery USB flash drive
from the system.

10. Click Finish to restart the computer.

Restoring and recovering in Windows 7 155

Backup and recovery in Windows 8
To protect your information, use Windows Backup and Restore to back up individual files and folders,
back up your entire hard drive, create system repair media, or create system restore points. In case
of system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed
options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these
topics in Help and Support. From the Start screen, type h, and then select Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them
for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information. From the Start screen, type h, and then select Help and Support.

Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system
repair media and your initial backup immediately after initial system setup. As you add new software
and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. The system repair media is used to start up (boot) the computer and
repair the operating system in case of system instability or failure. Your initial and subsequent
backups allow you to restore your data and settings if a failure occurs.
Type backup on the Start screen, click Settings, and then select Save backup copies of your files
with File History.
You can back up your information to an optional external hard drive, or a network drive.
Note the following when backing up:
●

Store personal files in the Documents library, and back it up regularly.

●

Back up templates that are stored in their associated programs.

●

Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot
of your settings. The screen shot can be a time-saver if you have to reset your preferences.

To create a backup using Backup and Restore:
NOTE:

Be sure that the computer is connected to AC power before you start the backup process.

NOTE: The backup process may take over an hour, depending on file size and the speed of the
computer.
1.

From the Start screen, type backup, click Settings, and then select from the list of displayed
options.

Follow the on-screen instructions to set up your backup, create a system image, or create
system repair media.

156 Appendix E Backup and Recovery

Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●

Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Automatic Repair to fix problems that
might prevent Windows from starting correctly.

●

f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the
factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair
media you previously created, you must purchase Windows 8 operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows 8 operating
system media (purchased separately) on page 158.

Using the Windows recovery tools
To recover information you previously backed up:
▲

From the Start screen, type h, and then select Help and Support.

To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. For
additional information go to Help and Support. From the Start screen, type h, and then select Help
and Support.
1.

If possible, back up all personal files.

If possible, check for the presence of the HP Recovery partition and the Windows partition:
From the Start screen, type e, and then click Windows Explorer.
– or –
From the Start screen, type c, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover
your operating system and programs using the Windows 8 operating system media and the
Driver Recovery media (both purchased separately). For additional information, see Using
Windows 8 operating system media (purchased separately) on page 158.

If the Windows partition and the HP Recovery partition are listed, restart the computer after
Windows has loaded, and then press and hold Shift while clicking Restart.
NOTE: If the computer fails to boot to Windows after several attempts, the system will boot to
the Windows Recovery Environment by default.

Select Troubleshoot, select Advanced Options, and then select Automatic Repair.

Follow the on-screen instructions.

NOTE: For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support. From the Start screen, type h, and then select Help and
Support.

Backup and recovery in Windows 8 157

Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files
that you have created and any software that you have installed on the computer are permanently
removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that
were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1.

If possible, back up all personal files.

If possible, check for the presence of the HP Recovery partition: From the Start screen, type C,
and then select Computer.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and
programs using the Windows 8 operating system media, and the Driver Recovery media (both
purchased separately). For additional information, see Using Windows 8 operating system
media (purchased separately) on page 158.

If the HP Recovery partition is listed, restart the computer, and then press esc while the
company logo is displayed. The computer Startup Menu displays.

Press f11 to select the System Recovery option.

Follow the on-screen instructions.

Using Windows 8 operating system media (purchased separately)
To order Windows 8 operating system media, go to http://www.hp.com/support, select your country or
region, and follow the on-screen instructions. You can also order the media by calling support.
CAUTION: Using Windows 8 operating system media completely erases hard drive contents and
reformats the hard drive. All files that you have created and any software that you have installed on
the computer are permanently removed. When reformatting is complete, the recovery process helps
you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using Windows 8 operating system media:
NOTE:

This process takes several minutes.

If possible, back up all personal files.

Restart the computer, and then follow the instructions provided with the Windows 8 operating
system media to install the operating system.

When prompted, press any keyboard key.

Follow the on-screen instructions.

After the repair is completed:
1.

Remove the Windows 8 operating system media, and then insert the Driver Recovery media.

Install the Hardware Enabling Drivers first, and then install Recommended Applications.

158 Appendix E Backup and Recovery

Password Security and Resetting
CMOS

This computer supports security password features, which can be established through the Computer
Setup Utilities menu.
This computer supports two security password features that are established through the Computer
Setup Utilities menu: setup password and power-on password. When you establish only a setup
password, any user can access all the information on the computer except Computer Setup. When
you establish only a power-on password, the power-on password is required to access Computer
Setup and any other information on the computer. When you establish both passwords, only the
setup password will give you access to Computer Setup.
When both passwords are set, the setup password can also be used in place of the power-on
password as an override to log in to the computer. This is a useful feature for a network administrator.
If you forget the password for the computer, you can clear that password so you can gain access to
the information on the computer by resetting the password jumper.
CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to
back up the computer CMOS settings before resetting them in case they are needed later. Back up is
easily done through Computer Setup. See the Computer Setup (F10) Utility Guide for information on
backing up the CMOS settings.

159

Resetting the Password Jumper
To disable the power-on or setup password features, or to clear the power-on or setup passwords,
complete the following steps:
1.

Shut down the operating system properly, then turn off the computer and any external devices,
and disconnect the power cord from the power outlet.

With the power cord disconnected, press the power button again to drain the system of any
residual power.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet, and allow the internal system
components to cool before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to
the system board even when the unit is turned off. Failure to disconnect the power cord can
result in damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly
touching a grounded metal object. See the Regulatory, Safety and Environmental Notices guide
for more information.

Remove the computer cover or access panel.

Locate the header and jumper.
NOTE: The password jumper is green so that it can be easily identified. For assistance
locating the password jumper and other system board components, see the Illustrated Parts &
Service Map (IPSM) for that particular system. The IPSM can be downloaded from
http://www.hp.com/support.

Remove the jumper from pins 1 and 2. Place the jumper on either pin 1 or 2, but not both, so
that it does not get lost.

Replace the access panel.

Reconnect the external equipment.

Plug in the computer and turn on power. Allow the operating system to start. This clears the
current passwords and disables the password features.

To establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 1
and 2, then repeat steps 6 through 8. Establish the new passwords in Computer Setup.

160 Appendix F Password Security and Resetting CMOS

Clearing and Resetting the CMOS
The computer’s configuration memory (CMOS) stores information about the computer’s configuration.
1.

Turn off the computer and any external devices, and disconnect the power cord from the power
outlet.

Disconnect the keyboard, monitor, and any other external equipment connected to the computer.
WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be
sure to disconnect the power cord from the wall outlet, and allow the internal system
components to cool before touching.
CAUTION: When the computer is plugged in, the power supply always has voltage applied to
the system board even when the unit is turned off. Failure to disconnect the power cord can
result in damage to the system.
Static electricity can damage the electronic components of the computer or optional equipment.
Before beginning these procedures, ensure that you are discharged of static electricity by briefly
touching a grounded metal object. See the Regulatory, Safety and Environmental Notices guide
for more information.

Remove the computer cover or access panel.
CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is
important to back up the computer CMOS settings before resetting them in case they are
needed later. Back up is easily done through Computer Setup.

Locate, press, and hold the CMOS button in for five seconds.
NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS
button will not clear CMOS if the power cord is connected.
Figure F-1 CMOS button

NOTE: For assistance locating the CMOS button and other system board components, see the
Illustrated Parts & Service Map (IPSM).
5.

Replace the computer cover or access panel.

Clearing and Resetting the CMOS 161

Reconnect the external devices.

Plug in the computer and turn on power.
NOTE: You will receive POST error messages after clearing CMOS and rebooting advising
you that configuration changes have occurred. Use Computer Setup to reset any special system
setups along with the date and time.

162 Appendix F Password Security and Resetting CMOS

Drive Protection System (DPS)

The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in some
computers. DPS is designed to help diagnose problems that might result in unwarranted hard drive
replacement.
When these systems are built, each installed hard drive is tested using DPS, and a permanent record
of key information is written onto the drive. Each time DPS is run, test results are written to the hard
drive. Your service provider can use this information to help diagnose conditions that caused you to
run the DPS software.
Running DPS will not affect any programs or data stored on the hard drive. The test resides in the
hard drive firmware and can be executed even if the computer will not boot to an operating system.
The time required to execute the test depends on the manufacturer and size of the hard drive; in most
cases, the test will take approximately two minutes per gigabyte.
Use DPS when you suspect a hard drive problem. If the computer reports a SMART Hard Drive
Detect Imminent Failure message, there is no need to run DPS; instead, back up the information on
the hard drive and contact a service provider for a replacement hard drive.

163

Accessing DPS Through Computer Setup
When the computer does not power on properly you should use Computer Setup to access the DPS
program. To access DPS, perform the following steps:
1.

Turn on or restart the computer.

When the F10 Setup message appears in the lower-right corner of the screen, press the F10
key.
NOTE: If you do not press the F10 key while the message is displayed, you must turn the
computer off, then on again, to access the utility.
A choice of five headings appears in the Computer Setup Utilities menu: File, Storage,
Security, Power, and Advanced.

Select Storage > DPS Self-Test.
The screen will display the list of DPS-capable hard drives that are installed on the computer.
NOTE: If no DPS-capable hard drives are installed, the DPS Self-Test option will not appear
on the screen.

Select the hard drive to be tested and follow the screen prompts to complete the testing process.

When the test has been completed, one of three messages will be displayed:
●

Test Succeeded. Completion Code 0.

●

Test Aborted. Completion Code 1 or 2.

●

Test Failed. Drive Replacement Recommended. Completion Code 3 through 14.

If the test failed, the completion code should be recorded and reported to your service provider for
help in diagnosing the computer problem.

164 Appendix G Drive Protection System (DPS)

Specifications

Table H-1 Specifications
Desktop Dimensions (in the desktop position)
Height

3.95 in

10.0 cm

Width

13.3 in

33.8 cm

Depth

14.9 in

37.8 cm

Approximate Weight

16.72 lb

7.6 kg

Weight Supported (maximum distributed load in desktop position)

77 lb

35 kg

Operating

50° to 95°F

10° to 35°C

Nonoperating

-22° to 140°F

-30° to 60°C

Temperature Range

NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct
sustained sunlight. Maximum rate of change is 10° C/Hr. The upper limit may be limited by the type and number of options
installed.
Relative Humidity (noncondensing)
Operating

10-90%

Nonoperating (38.7°C max wet bulb)

5-95%

Operating

10,000 ft

3048 m

Nonoperating

30,000 ft

9144 m

Max STD PS

1063 BTU/hr

268 kg-cal/hr

Typical STD PS idle

198 BTU/hr

50 kg-cal/hr

Max EPA 87/89/85% @ 20/50/100% load PS

941 BTU/hr

237 kg-cal/hr

Typical EPA 87/89/85% @ 20/50/100% load PS idle

150 BTU/hr

38 kg-cal/hr

Maximum Altitude (unpressurized)

Heat Dissipation

165

Table H-1 Specifications (continued)

Power Supply

115V

230V

Power Output

240W

Rated Input Current (maximum)1

4A @ 100 VAC

2A @ 230 VAC

Rated Line Frequency

50/60 Hz

Operating Line Frequency Range

47-63 Hz

Max Allowable Leakage Current

275 µA

Power Supply Fan

92mm variable speed

This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark
requirements for use in the countries of the European Union. The active power factor corrected power supply also has the
added benefit of not requiring an input voltage range select switch.

166 Appendix H Specifications

Index

A
access panel
spare part number 33, 50
access panel, locked 111
audible codes 105
audio connectors 2, 3
audio problems 126
B
Backup and Restore 156
baffle
removal and replacement 80
spare part number 33, 40, 80
battery
disposal 31
removal and replacement 93
beep codes 105
bezel blank
spare part number 36, 38
booting options
Full Boot 103
C
cable management
SFF 64
cable pinouts
SATA data 22
cables
spare part numbers 33
cautions
AC power 24
cables 30
cooling fan 29
electrostatic discharge 25
keyboard cleaning 29
keyboard keys 29
CD-ROM or DVD problems 139
chasis types, illustrated 24

chassis
illustrated 24
chassis fan
spare part number 40
chassis fan,
spare part number 33
cleaning
computer 28
mouse 29
safety precautions 28
CMOS
backing up 159
clearing and resetting 161
computer
specifications 165
computer access panel
removing 50
computer cleaning 28
connecting drive cables 66
country power cord set
requirements 102
Customer Support 107, 147

error
codes 103, 105
messages 104
expansion card
installing 57
removing 57
expansion slot cover
removing 59
replacing 61
F
f11 recovery 158
fan
spare part number 33, 40
fan, power supply 29
flash drive problems 141
flashing LEDs 105
front bezel
removing 51
removing blanks 52
security 99
spare part number 33, 40, 51
front fan
removal and replacement 81
front fan assembly
spare part number 81
front I/O and power switch
assembly
spare part number 40, 82
front I/O, power switch assembly
removal and replacement 82
front panel components 2
front panel problems 143

D
DIMMs. See memory
disassembly preparation 48
Drive Protection System (DPS)
163
drives
connecting cables 66
installing 66
locations 66
removing 66
SFF removal and
replacement 65
E
electrostatic discharge (ESD)
preventing damage 25

G
general problems 110
grounding methods 26
25

Index 167

H
hard drive
installing 77
proper handling 30
removing 77
SATA characteristics 22
spare part number 65
spare part numbers 33, 34, 40
hard drive problems 116
hard drive recovery 158
hardware installation problems
132
headphone connector 2
heat sink
removal and replacement 84
spare part number 33, 40, 84
helpful hints 108
I
installing
drive cables 66
expansion card 57
hard drive 77
media card reader 74
memory 54
mounting screws 66
optical drive 70
Internet access problems 143
K
keyboard
cleaning 28
connector 3
spare part numbers 34, 36,
37, 39, 41, 43, 44, 45, 46
keyboard problems 130
L
LEDs
blinking power 105
blinking PS/2 keyboard
line-in connector 3
line-out connector 3
locks
cable lock 97
front bezel 99
padlock 98

168 Index

105

M
media card reader
installing 74
removing 72
Media Card Reader problems
119
memory
installing 54
populating sockets 55
specifications 54
memory module
spare part number 54
memory modules
spare part number 33, 41, 42
memory problems 137
microphone connector 2
monitor connector
DVI-D 3
VGA 3
monitor problems 121
mounting screws 66
mouse
cleaning 29
mouse connector 3
mouse problems 130
mouse, spare part number
spare part number 36, 38
N
network connector 3
network problems 134
numeric error codes 104
O
operating guidelines 27
optical drive
installing 70
removing 68
spare part number 41, 42, 65
spare part numbers 34
optical drive problems 139
overheating, prevention 27
P
password
clearing 159
power-on 159
setup 159
PCI card 60
PCI Express card 61
POST error messages

103

power cord set requirements
country specific 102
power problems 114
power supply 166
fan 29
removal and replacement 89
spare part number 33, 39, 89
power switch/LED assembly
spare part number 33
power-on password 159
printer problems 128
problems
audio 126
CD-ROM or DVD 139
flash drive 141
front panel 143
general 110
hard drive 116
hardware installation 132
Internet access 143
keyboard 130
Media Card Reader 119
memory 137
monitor 121
mouse 130
network 134
power 114
printer 128
processor 139
software 145
processor
removal and replacement 87
spare part number 35
processor problems 139
product ID location 4, 48
R
rear panel components 3
recovery partition 158
removal and replacement
baffle 80
battery 93
front fan 81
front I/O, power switch
assembly 82
heat sink 84
power supply 89
processor 87
SFF drives 65

speaker 83
system board 91
removing
bezel blanks 52
computer access panel 50
expansion card 57
expansion slot cover 59
front bezel 51
hard drive 77
media card reader 72
optical drive 68
PCI card 60
PCI Express card 61
resetting
CMOS 159
password jumper 159
restoring the hard drive 158
S
safety and comfort 107
safety precautions
cleaning 28
SATA
connectors on system board
22
data cable pinouts 22
hard drive characteristics 22
SATA cable
spare part number 33, 40
SATA hard drive cable
spare part number 40
SATA optical drive cable
spare part number 33
screws, correct size 30
security
cable lock 97
front bezel 99
padlock 98
serial connector 3
serial number location 4, 48
service considerations 29
setup password 159
SFF
cable management 64
drives removal and
replacement 65
software
problems 145
servicing computer 30

spare part number
tamper-resistant wrench 30
Torx T-15 screwdriver 30
speaker
removal and replacement 83
spare part number 83
specifications
computer 165
static electricity 25
system board
removal and replacement 91
SATA connectors 22
spare part number 33, 42, 91
system board connections 53
T
tamper-proof screws
tool 30
temperature control 27
tools, servicing 30
Torx T15 screwdriver 30
tower orientation 96
U
USB ports
front panel 2
rear panel 3
V
ventilation, proper 27
W
Wake-on-LAN feature 134
Windows 8 operating system
DVD 158

Index 169

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