Hp Elitedesk 800 G1 Tower Pc Service And Maintain
Hp-Elitedesk-800-G1-Small-Form-Factor-Pc-Service-And-Maintain-147830 hp-elitedesk-800-g1-small-form-factor-pc-service-and-maintain-147830
Hp-Elitedesk-800-G1-Ultra-Slim-Pc-Service-And-Maintain-147840 hp-elitedesk-800-g1-ultra-slim-pc-service-and-maintain-147840
HP EliteDesk 800 G1 Tower HP EliteDesk 800 G1 Small Form Factor HP EliteDesk 800 G1 Ultra-Slim Desktop HP EliteDesk 800 G1 Tower HP EliteDesk 800 G1 Small Form Factor HP EliteDesk 800 G1 Ultra-Slim Desktop shared.swissparts.ch - /Manuals/HP/Notebook/EliteDesk/
HP EliteDesk 800 G1 Tower HP EliteDesk 800 G1 Small Form Factor HP EliteDesk 800 G1 Ultra-Slim Desktop HP EliteDesk 800 G1 Tower HP EliteDesk 800 G1 Small Form Factor HP EliteDesk 800 G1 Ultra-Slim Desktop shared.swissparts.ch - /Manuals/HP/PC/EliteDesk/
2015-01-05
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Maintenance and Service Guide HP EliteDesk 800 G1 Tower HP EliteDesk 800 G1 Small Form Factor HP EliteDesk 800 G1 Ultra-Slim Desktop © Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Second Edition (December 2013) First Edition (July 2013) Document Part Number: 723282-002 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information. iii iv About This Book Table of contents 1 Product features ............................................................................................................... 1 Standard configuration features ................................................................................................. 1 Tower (TWR) ............................................................................................................ 1 Small Form Factor (SFF) ............................................................................................. 2 Ultra-slim Desktop (USDT) ........................................................................................... 2 Tower (TWR) front panel components ......................................................................................... 3 Small Form Factor (SFF) front panel components .......................................................................... 4 Ultra-slim Desktop (USDT) front panel components ........................................................................ 5 Tower (TWR) rear panel components .......................................................................................... 6 Small Form Factor (SFF) rear panel components ........................................................................... 7 Ultra-slim Desktop (USDT) rear panel components ......................................................................... 8 Serial number location .............................................................................................................. 8 Tower (TWR) ............................................................................................................ 9 Small Form Factor (SFF) ............................................................................................. 9 Ultra-slim Desktop (USDT) ......................................................................................... 10 2 Activating and Customizing the Software ........................................................................ 11 Activating and customizing the software in Windows 7 .............................................................. 11 Activating the Windows operating system .................................................................. 11 Downloading Windows 7 updates ............................................................................ 12 Installing or upgrading device drivers ........................................................................ 12 Customizing the monitor display ............................................................................... 12 Activating and customizing the software in Windows 8 .............................................................. 12 Activating the Windows Operating System ................................................................. 12 Downloading Windows 8 updates ............................................................................ 13 Customizing the monitor display ............................................................................... 13 3 Illustrated parts catalog .................................................................................................. 14 Tower (TWR) chassis spare parts .............................................................................................. 14 Computer major components .................................................................................... 14 Cables ................................................................................................................... 16 v Miscellaneous parts ................................................................................................. 17 Mass storage devices .............................................................................................. 18 Misc boards ........................................................................................................... 19 Sequential part number listing ................................................................................... 19 Small Form Factor (SFF) chassis spare parts ............................................................................... 22 Computer major components .................................................................................... 22 Cables ................................................................................................................... 23 Miscellaneous parts ................................................................................................. 24 Mass storage devices .............................................................................................. 25 Misc boards ........................................................................................................... 26 Sequential part number listing ................................................................................... 26 Ultra-Slim Desktop (USDT) chassis spare parts ............................................................................ 29 Computer major components .................................................................................... 29 Cables ................................................................................................................... 30 Miscellaneous parts ................................................................................................. 31 Mass storage devices .............................................................................................. 32 Misc boards ........................................................................................................... 33 Sequential part number listing ................................................................................... 33 4 Routine care, SATA drive guidelines, and disassembly preparation ................................. 35 Electrostatic discharge information ........................................................................................... 35 Generating static .................................................................................................... 36 Preventing electrostatic damage to equipment ............................................................. 36 Personal grounding methods and equipment .............................................................. 37 Grounding the work area ......................................................................................... 37 Recommended materials and equipment .................................................................... 37 Operating guidelines .............................................................................................................. 38 Routine care .......................................................................................................................... 39 General cleaning safety precautions .......................................................................... 39 Cleaning the Computer Case .................................................................................... 39 Cleaning the keyboard ............................................................................................ 39 Cleaning the monitor ............................................................................................... 40 Cleaning the mouse ................................................................................................. 40 Service considerations ............................................................................................................ 40 Power supply fan .................................................................................................... 40 Tools and software Requirements .............................................................................. 41 Screws ................................................................................................................... 41 Cables and connectors ............................................................................................ 41 Hard Drives ............................................................................................................ 41 Lithium coin cell battery ............................................................................................ 42 SATA hard drives ................................................................................................................... 42 vi SATA hard drive cables .......................................................................................................... 43 SATA data cable ..................................................................................................... 43 SMART ATA drives ................................................................................................................. 43 Cable management ................................................................................................................ 43 5 Removal and replacement procedures: Tower (TWR) ....................................................... 44 Preparation for disassembly .................................................................................................... 44 Access panel ......................................................................................................................... 45 Front bezel security ................................................................................................................ 46 Front bezel ............................................................................................................................ 47 Bezel blanks .......................................................................................................................... 48 Memory ................................................................................................................................ 50 DIMMs .................................................................................................................. 50 DDR3-SDRAM DIMMs .............................................................................................. 50 Populating DIMM sockets ......................................................................................... 50 Installing DIMMs ..................................................................................................... 51 Expansion cards .................................................................................................................... 53 System board connections ....................................................................................................... 57 Drives ................................................................................................................................... 59 Drive positions ........................................................................................................ 61 Removing a 5.25-inch drive ..................................................................................... 62 Installing a 5.25-inch drive ....................................................................................... 62 Removing a 3.5-inch device ..................................................................................... 64 Installing a 3.5-inch device ....................................................................................... 66 Removing a slim optical drive ................................................................................... 67 Installing a slim optical drive .................................................................................... 68 Removing a 3.5-inch or 2.5-inch hard drive ............................................................... 70 Installing a 3.5-inch or 2.5-inch hard drive ................................................................. 71 Front I/O assembly ................................................................................................................ 76 Power switch/LED assembly .................................................................................................... 77 Fan sink ................................................................................................................................ 79 Processor .............................................................................................................................. 81 Speaker ................................................................................................................................ 82 Smart Cover Lock (solenoid lock) .............................................................................................. 83 Hood sensor .......................................................................................................................... 86 Fan ...................................................................................................................................... 87 Power supply ......................................................................................................................... 89 System board and PCI expansion slot daughter card .................................................................. 92 6 Removal and replacement procedures: Small Form Factor (SFF) ....................................... 94 Preparation for disassembly .................................................................................................... 94 vii Access panel ......................................................................................................................... 95 Front bezel ............................................................................................................................ 96 Front bezel security ................................................................................................................ 97 Bezel blanks .......................................................................................................................... 99 Memory .............................................................................................................................. 100 DIMMs ................................................................................................................ 100 DDR3-SDRAM DIMMs ............................................................................................ 100 Populating DIMM sockets ....................................................................................... 100 Installing DIMMs ................................................................................................... 101 Expansion card .................................................................................................................... 103 System board connections ..................................................................................................... 107 Drives ................................................................................................................................. 108 Drive positions ...................................................................................................... 110 Removing a 3.5-inch device ................................................................................... 111 Installing a 3.5-inch device ..................................................................................... 112 Removing a slim optical drive ................................................................................. 114 Installing a slim optical drive .................................................................................. 115 Removing and replacing a 3.5-inch hard drive ......................................................... 116 Removing a 2.5-inch hard drive .............................................................................. 119 Installing a 2.5-inch hard drive ............................................................................... 119 Power supply ....................................................................................................................... 121 Fan duct ............................................................................................................................. 124 Smart Cover Lock (solenoid lock) ............................................................................................ 125 Hood sensor ........................................................................................................................ 128 Cable routing ...................................................................................................................... 129 Front I/O assembly .............................................................................................................. 130 Power switch assembly ......................................................................................................... 132 Speaker .............................................................................................................................. 134 Fan sink .............................................................................................................................. 135 Processor ............................................................................................................................ 136 System board ...................................................................................................................... 138 Changing from desktop to tower configuration ........................................................................ 140 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) ................................. 141 Preparation for disassembly .................................................................................................. 141 Access panel ....................................................................................................................... 142 Front bezel .......................................................................................................................... 143 Front bezel security .............................................................................................................. 144 Bezel blank ......................................................................................................................... 145 System board connections ..................................................................................................... 146 Memory .............................................................................................................................. 147 viii SODIMMs ............................................................................................................ 147 DDR3-SDRAM SODIMMs ....................................................................................... 147 Populating SODIMM sockets .................................................................................. 148 Installing SODIMMs .............................................................................................. 149 Front fan ............................................................................................................................. 150 Optical drive ....................................................................................................................... 151 Removing the optical drive ..................................................................................... 151 Preparing the new optical drive .............................................................................. 152 Installing the new optical drive ................................................................................ 153 Hard drive .......................................................................................................................... 154 Speaker .............................................................................................................................. 156 Heat sink ............................................................................................................................ 157 Processor ............................................................................................................................ 159 Smart Cover Lock (solenoid lock) ............................................................................................ 160 Drive cage .......................................................................................................................... 164 Hood sensor ........................................................................................................................ 165 Card reader ........................................................................................................................ 166 WLAN module .................................................................................................................... 168 Graphics board ................................................................................................................... 169 Power switch ....................................................................................................................... 170 System board ...................................................................................................................... 171 Rear fan .............................................................................................................................. 173 Antennas ............................................................................................................................ 174 Changing from desktop to tower configuration ........................................................................ 178 Port cover ........................................................................................................................... 179 Power supply, external .......................................................................................................... 179 8 Computer Setup (F10) Utility ......................................................................................... 180 Computer Setup (F10) Utilities ............................................................................................... 180 Using Computer Setup (F10) Utilities ........................................................................ 181 Computer Setup—File ............................................................................................ 182 Computer Setup—Storage ...................................................................................... 183 Computer Setup—Security ...................................................................................... 185 Computer Setup—Power ........................................................................................ 190 Computer Setup—Advanced .................................................................................. 192 Recovering the Configuration Settings ..................................................................................... 194 9 Troubleshooting without diagnostics ............................................................................. 195 Safety and comfort ............................................................................................................... 195 Before you call for technical support ....................................................................................... 195 Helpful hints ........................................................................................................................ 196 ix Solving general problems ...................................................................................................... 198 Solving power problems ....................................................................................................... 202 Solving hard drive problems .................................................................................................. 204 Solving media card reader problems ...................................................................................... 207 Solving display problems ...................................................................................................... 209 Solving audio problems ........................................................................................................ 214 Solving printer problems ....................................................................................................... 216 Solving keyboard and mouse problems .................................................................................. 218 Solving Hardware Installation Problems .................................................................................. 220 Solving Network Problems .................................................................................................... 222 Solving memory problems ..................................................................................................... 226 Solving processor problems ................................................................................................... 228 Solving CD-ROM and DVD problems ...................................................................................... 229 Solving USB flash drive problems ........................................................................................... 231 Solving front panel component problems ................................................................................. 232 Solving Internet access problems ............................................................................................ 232 Solving software problems .................................................................................................... 234 10 POST error messages .................................................................................................. 236 POST numeric codes and text messages .................................................................................. 237 Interpreting POST diagnostic front panel LEDs and audible codes .............................................. 245 11 Password security and resetting CMOS ....................................................................... 249 Resetting the password jumper ............................................................................................... 250 Clearing and resetting the CMOS .......................................................................................... 251 12 HP PC Hardware Diagnostics ...................................................................................... 253 Why run HP PC Hardware Diagnostics – UEFI ......................................................................... 253 How to access and run HP PC Hardware Diagnostics - UEFI ...................................................... 253 Downloading HP PC Hardware Diagnostics to a USB device ..................................................... 254 13 System backup and recovery ...................................................................................... 255 Backing up, restoring, and recovering in Windows 8 ............................................................... 255 Creating recovery media and backups .................................................................... 256 Restoring and recovering using Windows 8 tools ...................................................... 257 Using Windows 8 Refresh ....................................................................... 257 Using Windows 8 Reset .......................................................................... 258 Recovery using the Windows 8 recovery USB flash drive ............................ 259 Recovery using Windows 8 operating system media (purchased separately) . 260 Backing up, restoring, and recovering in Windows 7 ............................................................... 261 x Creating recovery media ........................................................................................ 261 Creating recovery media using HP Recovery Manager (select models only) ... 262 Creating recovery discs with HP Recovery Disc Creator (select models only) . . 263 Creating recovery discs ............................................................ 263 Backing up your information .................................................................... 264 System Restore ...................................................................................................... 264 System Recovery ................................................................................................... 265 System Recovery when Windows is responding ......................................... 265 System Recovery when Windows is not responding .................................... 266 System Recovery using recovery media (select models only) ......................... 266 Using HP Recovery Disc operating system discs (select models only) ............. 267 Appendix A Battery replacement ..................................................................................... 269 Appendix B Power cord set requirements ........................................................................ 272 General requirements ........................................................................................................... 272 Japanese power cord requirements ........................................................................................ 272 Country-specific requirements ................................................................................................ 273 Appendix C Specifications ................................................................................................ 274 TWR specifications ............................................................................................................... 274 SFF specifications ................................................................................................................. 275 USDT specifications .............................................................................................................. 276 Index ............................................................................................................................... 277 xi xii 1 Product features Standard configuration features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). NOTE: All three computer models can be used in a tower orientation or a desktop orientation. Tower (TWR) Standard configuration features 1 Small Form Factor (SFF) Ultra-slim Desktop (USDT) 2 Chapter 1 Product features Tower (TWR) front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. 1 5.25-inch Half-Height Drive Bay (behind bezel) 6 Hard Drive Activity Light 2 USB 2.0 Ports (black) 7 Slim Optical Drive (optional) 3 USB 3.0 Ports (blue) 8 3.5-inch Media Card Reader (optional) 4 Headphone Connector 9 Microphone/Headphone Connector 5 Dual-State Power Button NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if you want to use the connector for a microphone Line-In device or a headphone. You can reconfigure the connector at any time by double-clicking the Audio Manager icon in the Windows taskbar. NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code. Refer to Interpreting POST diagnostic front panel LEDs and audible codes on page 245 to interpret the code. Tower (TWR) front panel components 3 Small Form Factor (SFF) front panel components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. 1 Slim Optical Drive (optional) 5 Headphone Connector 2 USB 2.0 Ports (black) 6 Dual-State Power Button 3 USB 3.0 Ports (blue) 7 Hard Drive Activity Light 4 Microphone/Headphone Connector 8 3.5-inch Media Card Reader (optional) NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if you want to use the connector for a microphone Line-In device or a headphone. You can reconfigure the connector at any time by double-clicking the Audio Manager icon in the Windows taskbar. NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code.Refer to Interpreting POST diagnostic front panel LEDs and audible codes on page 245 to interpret the code. 4 Chapter 1 Product features Ultra-slim Desktop (USDT) front panel components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. 1 Slim Optical Drive (optional) 5 Headphone Connector 2 USB 2.0 Ports (black) 6 Hard Drive Activity Light 3 USB 3.0 Ports (blue) 7 Dual-State Power Button 4 Microphone/Headphone Connector 8 SD Media Card Reader (optional) NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if you want to use the connector for a microphone Line-In device or a headphone. You can reconfigure the connector at any time by double-clicking the Audio Manager icon in the Windows taskbar. NOTE: The Power On Light is normally white when the power is on. If it is flashing red, there is a problem with the computer and it is displaying a diagnostic code.Refer to Interpreting POST diagnostic front panel LEDs and audible codes on page 245 to interpret the code. Ultra-slim Desktop (USDT) front panel components 5 Tower (TWR) rear panel components 1 Power Cord Connector 7 Line-Out Connector for powered audio devices (green) 2 PS/2 Keyboard Connector (purple) 8 PS/2 Mouse Connector (green) 3 USB 2.0 Ports (black) 9 RJ-45 Network Connector 4 DisplayPort Monitor Connectors 10 Serial Connector 5 VGA Monitor Connector 11 Line-In Audio Connector (blue) 6 USB 3.0 Ports (blue) NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by double-clicking the Audio Manager icon in the Windows taskbar. When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time. However, for such a configuration, only the display connected to the discrete graphics card will display POST messages. The system board graphics can be disabled by changing settings in Computer Setup. 6 Chapter 1 Product features Small Form Factor (SFF) rear panel components 1 PS/2 Mouse Connector (green) 7 PS/2 Keyboard Connector (purple) 2 RJ-45 Network Connector 8 DisplayPort Monitor Connectors 3 Serial Connector 9 VGA Monitor Connector 4 USB 2.0 Ports (black) 10 USB 3.0 Ports (blue) 5 Line-In Audio Connector (blue) 11 Line-Out Connector for powered audio devices (green) 6 Power Cord Connector NOTE: An optional second serial port and an optional parallel port are available from HP. When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by double-clicking the Audio Manager icon in the Windows taskbar. When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and the integrated graphics on the system board may be used at the same time. However, for such a configuration, only the display connected to the discrete graphics card will display POST messages. The system board graphics can be disabled by changing settings in Computer Setup. Small Form Factor (SFF) rear panel components 7 Ultra-slim Desktop (USDT) rear panel components 1 Line-Out Connector for powered audio devices (green) 6 VGA Monitor Connector 2 USB 2.0 Ports (black) 7 Power Cord Connector 3 USB 3.0 Ports (blue) 8 Line-In Audio Connector (blue) 4 DisplayPort Monitor Connectors 9 RJ-45 Network Connector 5 PS/2 Keyboard Connector (purple) 10 PS/2 Mouse Connector (green) NOTE: When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the connector for a line-in device or a microphone. You can reconfigure the connector at any time by double-clicking the Audio Manager icon in the Windows taskbar. If an MXM graphics card is installed, all of the video connectors may be used at the same time. However, for such a configuration, only the display connected to the upper DisplayPort will display POST messages. The system board graphics can be disabled by changing settings in Computer Setup. Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting customer service for assistance. 8 Chapter 1 Product features Tower (TWR) Small Form Factor (SFF) Serial number location 9 Ultra-slim Desktop (USDT) 10 Chapter 1 Product features 2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully activated. Doing so may cause errors and prevent the operating system from installing properly. NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to permit the required airflow. Activating the Windows operating system The first time you turn on the computer, the operating system is set up and activated automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers. CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation. NOTE: If the computer shipped with more than one operating system language on the hard drive, the activation process could take up to 60 minutes. Activating and customizing the software in Windows 7 11 Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3. Run Windows Update monthly thereafter. Installing or upgrading device drivers When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices. In Windows 7, if prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers. Obtain the latest support software, including support software for the operating system, from http://www.hp.com/support. Select your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Customizing the monitor display If you wish, you can select or change the monitor refresh rates, screen resolution, color settings, font sizes, and power management settings. For more information, refer to the online documentation provided with the graphics controller utility or the documentation that came with your monitor. Right-click on the Windows desktop, then click Personalize to change display settings. Activating and customizing the software in Windows 8 Additional information is available in online help after you activate the operating system. NOTE: Be sure there is a 10.2 cm (4 inch) clearance at the back of the unit and above the monitor to permit the required airflow. Activating the Windows Operating System The first time you turn on the computer, the operating system is set up and activated automatically. This process takes about 5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. 12 Chapter 2 Activating and Customizing the Software We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen. CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation. Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. Run Windows Update as soon as possible after you set up your computer. 1. Point to the upper-right or lower-right corner of the Start screen to display the charms. 2. Click Settings > Change PC Settings > Windows Update. 3. Run Windows Update monthly thereafter. Customizing the monitor display You can customize display settings for Windows 8 separately for the Start screen and the Desktop. To customize the Start screen: 1. Point to the upper-right or lower-right corner of the Start screen to display the charms. 2. Click Settings > Change PC Settings. 3. Click Personalize to change the display settings. To customize the Desktop: 1. Click the Desktop app on the Start screen. 2. Right-click on the desktop, and then click Personalize to change display settings. Activating and customizing the software in Windows 8 13 3 Illustrated parts catalog This chapter provides spare part information for all chassis. Tower (TWR) chassis spare parts Computer major components 14 Chapter 3 Illustrated parts catalog Item Description (1) Front bezel Spare part number For use in all countries and regions except China 732751-001 For use in China 732752-001 (2) Access panel 732748-001 (3) Power supply 320W, 92% efficient 702452-001 320W, 90% efficient 702453-001 320W, standard 702454-001 320W, HV, standard 707906-001 (4) HP PCI expansion slot daughter card 696971-001 (5) System board (includes replacement thermal material) For use in models without Windows 8 696969-001 For use in models with Windows 8 Standard 696969-501 For use in models with Windows 8 Professional 696969-601 For use in models with NetClone 727720-001 Memory modules (PC3-12800) 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material) Intel Core i7 4770 (3.4-GHz, 8-MB L3 cache) 727373-001 Intel Core i5 4670 (3.4-GHz, 6-MB L3 cache) 727381-001 Intel Core i5 4570 (3.2-GHz, 6-MB L3 cache) 727380-001 Tower (TWR) chassis spare parts 15 Cables 16 Item Description Spare part number (1) Front I/O assembly 732750-001 (2) Power switch/LED assembly 732749-001 (3) Drive power cable 732754-001 Hard drive SATA cable, 14 inch, 1 straight end, 1 angled end 732753-001 Hard drive SATA cable, 17.7 inch, 2 straight ends 639959-001 SATA cable, 18 inch, 1 straight end, 1 angled end 646830-001 DMS-59 to dual VGA cable 463023-001 Adapter, DisplayPort to VGA 632484-001 Adapter, DisplayPort to DVI 662723-001 Adapter, DisplayPort to HDMI 617450-001 DisplayPort cable 487562-001 Chapter 3 Illustrated parts catalog Miscellaneous parts Item Description Spare part number (1) Fan sink (includes replacement thermal material) 727142-001 (2) Solenoid lock 641498-001 (3) Speaker (40 x 70 mm) 645330-001 (4) Hood sensor 638816-001 (5) Fan 727135-001 Optical drive 5.25-inch bezel blank 732770-001 Printer port, PCI card 638817-001 HP Ultraslim Keyed Cable Lock 703372-001 Hard drive conversion bracket 397117-001 Serial port, PCI card 638815-001 USB powered speakers 636917-001 Mouse PS2, optical 674315-001 USB, HP Elite 674318-001 Washable 724795-001 Wireless, HP Elite 674317-001 USB, optical 674316-001 Foot kit 460890-001 Tower (TWR) chassis spare parts 17 Item Description Spare part number Keyboard PS/2 724718-xx1 USB 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireless keyboard, mouse, and dongle 730323-xx1 Mass storage devices Description Spare part number Hard drive 2 TB, 7200 rpm 616608-001 1 TB, hybrid SSD, 2.5-inch hard drive 724937-001 1 TB, 10000 rpm 719106-001 1 TB, 7200 rpm 613202-001 750 GB, 7200 rpm, hybrid SSD, 2.5-inch hard drive 719105-001 500 GB, 10000 rpm 683923-001 500 GB, 7200 rpm, self-encrypting (SED) 696442-001 500 GB, hybrid SSD, 2.5-inch hard drive 724938-001 256 GB Solid-state Drive (SSD), self-encrypting (SED) 680020-001 128 GB Solid-state Drive (SSD) 665961-001 32 GB mSATA drive, 2.5-inch 686616-001 32 GB mSATA drive 719566-001 Optical drive 18 Blu-ray BD-RW SuperMulti XL Drive 719157-001 DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Chapter 3 Illustrated parts catalog Misc boards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8470 PCIe x16 graphics card, 2 GB DDR3 729085-001 AMD Radeon HD 8350 1GB PCIe x16 DH GFX 717220-001 AMD Radeon HD8350 PCIe x16 graphics card, 1 GB DDR3 729084-001 GeForce GT630 PCIe x16 graphics card, 2 GB 702084-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe module 695915-001 Sequential part number listing Spare part number Description 397117-001 Hard drive conversion bracket 460890-001 Foot kit 463023-001 DMS-59 to dual VGA cable 487562-001 DisplayPort cable 608394-001 DVD-ROM drive 613202-001 1 TB, 7200 rpm hard drive 616608-001 2 TB, 7200 rpm SATA hard drive 617450-001 Adapter, DisplayPort to HDMI 662723-001 Adapter, DisplayPort to DVI 632484-001 Adapter, DisplayPort to VGA 636917-001 USB powered speakers 638815-001 Serial port PCI card 638816-001 Hood sensor 638817-001 Printer port, PCI card 639959-001 Hard drive SATA cable, 17.7 inch, 2 straight ends 641498-001 Solenoid lock 643907-001 Fan sink (includes replacement thermal material) Tower (TWR) chassis spare parts 19 20 Spare part number Description 643908-001 Chassis fan 645330-001 Speaker (40 x 70 mm) 646831-001 Hard drive power cable 646832-001 SATA optical drive power cable 657958-001 DVD±RW drive 665961-001 128-GB Solid-state drive 671612-001 Memory module, 2-GB, PC3 12800 671613-001 Memory module, 4-GB, PC3-12800 674315-001 Mouse, PS2, optical 674316-001 Mouse, USB, optical 674317-001 Mouse, wireless 674318-001 Mouse, USB 680020-001 256 GB Solid-state drive, self-encrypting (SED) 683923-001 500 GB, 10000 rpm SATA hard drive 686616-001 32 GB mSATA drive, 2.5-inch 689375-001 Memory module, 8-GB, PC3-12800 695915-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 696442-001 500 GB, 7200 rpm hard drive, self-encrypting (SED) 696969-001 System board for use in models without Windows 8 (includes replacement thermal material) 696969-501 System board for use in models with Windows 8 Standard (includes replacement thermal material) 696969-601 System board for use in models with Windows 8 Professional (includes replacement thermal material) 696971-001 HP PCI expansion slot daughter card 701427-xx1 Keyboard, smart card, for use in models with Windows 8 702084-001 GeForce GT630 PCIe x16 graphics card, 2 GB 702452-001 320W, 92% efficient 702453-001 320W, 90% efficient 702454-001 320W, standard 703372-001 HP Ultraslim Keyed Cable Lock 707252-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707906-001 320W, HV, standard 717219-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717220-001 AMD Radeon HD 8350 1GB PCIe x16 DH GFX Chapter 3 Illustrated parts catalog Spare part number Description 719105-001 750 GB, 7200 rpm, 2.5-inch hard drive, hybrid SSD 719106-001 1 TB, 10000 rpm hard drive 719157-001 Blu-ray BD-RW SuperMulti XL Drive 719566-001 32 GB mSATA drive 720837-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 724718-xx1 Keyboard, PS/2, for use in models with Windows 8 724720-xx1 Keyboard, USB, black, for use in models with Windows 8 724722-xx1 Keyboard, wireless, for use in models with Windows 8 724795-001 Mouse, washable 724937-001 1 TB hard drive, hybrid SSD, 2.5-inch hard drive 724938-001 500 GB hard drive, hybrid SSD, 2.5-inch hard drive 727135-001 Rear chassis fan 727142-001 Fan sink (includes replacement thermal material) 727373-001 Intel Core i7 4770 processor (3.4-GHz, 8-MB L3 cache) (includes thermal material) 727380-001 Intel Core i5 4570 processor (3.2-GHz, 6-MB L3 cache) (includes thermal material) 727381-001 Intel Core i5 4670 processor (3.4-GHz, 6-MB L3 cache) (includes thermal material) 727720-001 System board for use in NetClone models 728562-001 Intel PRO/1000 single port GbE NIC, includes bracket 729084-001 AMD Radeon HD8350 PCIe x16 graphics card, 1 GB DDR3 729085-001 AMD Radeon HD8470 PCIe x16 graphics card, 2 GB DDR3 730323-xx1 Wireless keyboard, mouse, and dongle 732748-001 Access panel 732749-001 Power switch/LED with holder 732750-001 Front I/O assembly 732751-001 Front bezel for use in all countries and regions except for China 732752-001 Front bezel for use in China 732753-001 Hard drive SATA cable, 14 inch, 1 straight end, 1 angled end 732754-001 Drive power cable 732770-001 Optical drive 5.25-inch bezel blank Tower (TWR) chassis spare parts 21 Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 732757-001 (2) Access panel 732760-001 (3) Power supply (4) 240W, 92% efficient 702455-001 240W, 90% efficient 702456-001 240W, standard 702457-001 System board (includes replacement thermal material) For use in models without Windows 8 717522-001 For use in models with Windows 8 Standard 717522-501 For use in models with Windows 8 Professional 717522-601 For use in models with NetClone 727722-001 Memory modules (PC3-12800) 22 Chapter 3 Illustrated parts catalog Item Description Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material) Intel Core i7 4770 (3.4-GHz, 8-MB L3 cache) 727373-001 Intel Core i5 4670 (3.4-GHz, 6-MB L3 cache) 727381-001 Intel Core i5 4570 (3.2-GHz, 6-MB L3 cache) 727380-001 Item Description Spare part number (1) Front I/O assembly 732755-001 (2) Power switch assembly 732756-001 (3) SATA drive power cable 732759-001 Hard drive SATA cable, 14 inch, 1 straight end, 1 angled end 732753-001 Optical drive SATA cable, 19.5 inch, 2 straight ends 638813-001 SATA cable, 25.2 inch, 1 straight end, 1 angled end 638814-001 DMS-59 to dual VGA cable 463023-001 Adapter, DisplayPort to VGA 632484-001 Adapter, DisplayPort to DVI 662723-001 Adapter, DisplayPort to HDMI 617450-001 DisplayPort cable 487562-001 Cables Small Form Factor (SFF) chassis spare parts 23 Miscellaneous parts Item Description Spare part number (1) Fan sink (includes replacement thermal material) 727150-001 (2) Fan duct 727145-001 (3) Speaker 727149-001 (4) Hood sensor 638816-001 Optical drive bezel blank 732769-001 Solenoid lock 732772-001 Printer port, PCI card 638817-001 HP Ultraslim Keyed Cable Lock 703372-001 Rubber foot kit (includes four rubber feet) 583654-001 Chassis stand 688952-001 Serial port, PCI card 638815-001 Hard drive conversion bracket 397117-001 USB powered speakers 636917-001 Mouse 24 PS2, optical 674315-001 USB, HP Elite 674318-001 Washable 724795-001 Wireless, HP Elite 674317-001 USB, optical 674316-001 Rubber foot kit (includes four rubber feet) 583654-001 Chapter 3 Illustrated parts catalog Item Description Spare part number Keyboard PS/2 724718-xx1 USB 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireless keyboard, mouse, and dongle 730323-xx1 Mass storage devices Description Spare part number Hard drive 2 TB, 7200 rpm 616608-001 1 TB hard drive, hybrid SSD, 2.5-inch hard drive 724937-001 1 TB, 10000 rpm 719106-001 1 TB, 7200 rpm 613202-001 750 GB, 7200 rpm, hybrid SSD, 2.5-inch hard drive 719105-001 500 GB, 10000 rpm 683923-001 500 GB, 7200 rpm, self-encrypting (SED) 696442-001 500 GB hard drive, hybrid SSD, 2.5-inch hard drive 724938-001 256-GB Solid-state Drive (SSD), self-encrypting (SED) 680020-001 128-GB Solid-state Drive (SSD) 665961-001 32 GB mSATA drive 719566-001 32 GB mSATA drive, 2.5-inch 686616-001 Optical drive Blu-ray BD-RW SuperMulti XL Drive 719157-001 DVD±RW drive 657958-001 DVD-ROM drive 608394-001 NOTE: 2.5-inch solid-state drives require an adapter for installation. Small Form Factor (SFF) chassis spare parts 25 Misc boards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8450 PCIe x16 graphics card, 1 GB 717220-001 GeForce GT630 PCIe x16 graphics card, 2 GB 702084-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe module 695915-001 Sequential part number listing 26 Spare part number Description 397117-001 Hard drive conversion bracket 463023-001 DMS-59 to dual VGA cable 487562-001 DisplayPort cable 583654-001 Rubber foot kit (includes four rubber feet) 608394-001 DVD-ROM drive 613202-001 1 TB, 7200 rpm hard drive 616608-001 2 TB, 7200 rpm SATA hard drive 617450-001 Adapter, DisplayPort to HDMI 632484-001 Adapter, DisplayPort to VGA 636917-001 USB powered speakers 638813-001 Optical drive SATA cable, 19.5 inch, 2 straight ends 638814-001 SATA cable, 25.2 inch, 1 straight end, 1 angled end 638815-001 Serial port PCI card 638816-001 Hood sensor 638817-001 Printer port, PCI card 657958-001 DVD±RW drive 662723-001 Adapter, DisplayPort to DVI 665961-001 128-GB Solid-state drive 671612-001 Memory module, 2-GB, PC3 12800 Chapter 3 Illustrated parts catalog Spare part number Description 671613-001 Memory module, 4-GB, PC3-12800 674317-001 Mouse, wireless, HP Elite 674318-001 Mouse, USB, HP Elite 674315-001 Mouse, PS2, optical 674316-001 Mouse, USB, optical 680020-001 256-GB Solid-state drive, self-encrypting (SED) 683923-001 500 GB, 10000 rpm SATA hard drive 686616-001 32 GB mSATA drive, 2.5-inch 688952-001 Chassis stand 689375-001 Memory module, 8-GB, PC3-12800 695915-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 696442-001 500 GB, 7200 rpm hard drive, self-encrypting (SED) 701427-xx1 Keyboard, smart card, for use in models with Windows 8 702455-001 320W, 92% efficient 702456-001 320W, 90% efficient 702457-001 320W, standard 703372-001 HP Ultraslim Keyed Cable Lock 707252-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 717219-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717220-001 AMD Radeon HD8450 PCIe x16 graphics card, 1 GB 717522-001 System board for use in models without Windows 8 (includes replacement thermal material) 717522-501 System board for use in models with Windows 8 Standard (includes replacement thermal material) 717522-601 System board for use in models with Windows 8 Professional (includes replacement thermal material) 719105-001 750 GB, 7200 rpm, 2.5-inch, hard drive, hybrid SSD 719106-001 1 TB, 10000 rpm hard drive 719157-001 Blu-ray BD-RW SuperMulti XL Drive 719566-001 32 GB mSATA drive 720837-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 724718-xx1 Keyboard, PS/2, for use in models with Windows 8 724720-xx1 Keyboard, USB, black, for use in models with Windows 8 724722-xx1 Keyboard, wireless, for use in models with Windows 8 724795-001 Mouse, washable Small Form Factor (SFF) chassis spare parts 27 28 Spare part number Description 724937-001 1 TB hard drive, hybrid SSD, 2.5-inch hard drive 724938-001 500 GB hard drive, hybrid SSD, 2.5-inch hard drive 727145-001 Fan duct 727149-001 Speaker 727150-001 Fan sink 727373-001 Intel Core i7 4770 processor (3.4-GHz, 8-MB L3 cache) (includes thermal material) 727380-001 Intel Core i5 4570 processor (3.2-GHz, 6-MB L3 cache) (includes thermal material) 727381-001 Intel Core i5 4670 processor (3.4-GHz, 6-MB L3 cache) (includes thermal material) 727722-001 System board for use in NetClone models (includes replacement thermal material) 728562-001 Intel PRO/1000 single port GbE NIC, includes bracket 732753-001 Hard drive SATA cable, 14 inch, 1 straight end, 1 angled end 732759-001 SATA drive power cable 732755-001 Front I/O cable assembly 732756-001 Power switch assembly 732757-001 Front bezel 732760-001 Access panel 732769-001 Optical drive bezel blank 732772-001 Solenoid lock Chapter 3 Illustrated parts catalog Ultra-Slim Desktop (USDT) chassis spare parts Computer major components Item Description Spare part number (1) Access panel 732763-001 (2) Front bezel 732764-001 (3) Stand 612496-001 (4) System board (includes replacement thermal material) For use in models without Windows 8 696970-001 For use in models with Windows 8 Standard 696970-501 For use in models with Windows 8 Professional 696970-601 For use in models with NetClone 727721-001 AC adapter 180W, standard 613766-001 135W, standard 648964-001 Memory modules (PC3-12800) 8-GB 689374-001 4-GB 689373-001 Ultra-Slim Desktop (USDT) chassis spare parts 29 Item Description Spare part number 2-GB 689372-001 Processors (include replacement thermal material) Intel Core i7 4770s (3.1-GHz, 8-MB L3 cache) 732507-001 Intel Core i5 4670s (3.1-GHz, 6-MB L3 cache) 732506-001 Intel Core i5 4570s (2.9-GHz, 6-MB L3 cache) 732505-001 Item Description Spare part number (1) Optical drive cable/connector 605163-001 Adapter, DisplayPort to VGA 632484-001 Adapter, DisplayPort to DVI 662723-001 Adapter, DisplayPort to HDMI 617450-001 DisplayPort cable 487562-001 Cables 30 Chapter 3 Illustrated parts catalog Miscellaneous parts Item Description Spare part number (1) Heat sink for use with the processor (includes replacement thermal material) 587456-001 Heat sink for use with the discrete graphics card (includes replacement thermal material; not illustrated) 689369-001 (2) Power switch assembly 732767-001 (3) Speaker 689384-001 (4) Rear port cover 588981-001 (5) Fan, rear 732766-001 (6) Front I/O panel 732762-001 (7) Chassis fan, front 732765-001 Optical drive bezel blank 732771-001 Card reader, UHS-I 716390-001 Card reader, UHS-II 736299-001 Solenoid lock 732772-001 HP Ultraslim Keyed Cable Lock 703372-001 Optical disc drive mounting cage 732761-001 Ultra-Slim Desktop (USDT) chassis spare parts 31 Item Description Spare part number USB powered speakers 636917-001 Mouse PS2, optical 674315-001 USB, HP Elite 674318-001 Washable 724795-001 Wireless, HP Elite 674317-001 USB, optical 674316-001 Keyboard PS/2 724718-xx1 USB, basic 724720-xx1 USB, wireless 724722-xx1 Smart card 701427-xx1 Wireless keyboard, dongle, and mouse 730323-xx1 Mass storage devices Description Spare part number Hard drive 750 GB, 7200 rpm, hybrid SSD 719105-001 500 GB, 7200 rpm, self-encrypting (SED) 696442-001 500 GB, 7200 rpm 686217-001 320 GB, 7200 rpm 639135-001 500 GB hard drive, hybrid SSD 724938-001 256-GB Solid-state Drive (SSD), self-encrypting (SED) 680020-001 128-GB Solid-state Drive (SSD) 665961-001 32-GB Solid-state Drive (SSD), 2.5-inch 686616-001 32-GB mSATA drive 719566-001 Optical drive 32 DVD-ROM drive 608394-001 DVD±RW drive 657958-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Chapter 3 Illustrated parts catalog Misc boards Description Spare part number AMD Radeon HD 7650A 2GB MXM Graphics 708866-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 695915-001 Sequential part number listing Spare part number Description 487562-001 DisplayPort cable 587456-001 Heat sink for use with the processor (includes thermal material) 605163-001 Optical drive cable/connector 608394-001 DVD-ROM drive 612496-001 Stand 613766-001 180-W power adapter, standard 617450-001 Adapter, DisplayPort to HDMI 632484-001 Adapter, DisplayPort to VGA 636917-001 USB powered speakers 638816-001 Hood sensor 639135-001 320 GB, 7200 rpm hard drive 648964-001 AC adapter, 135W, standard 657958-001 DVD±RW drive 662723-001 Adapter, DisplayPort to DVI 665961-001 128-GB Solid-state drive 674315-001 Mouse, PS2, optical 674316-001 Mouse, USB, optical 674317-001 Mouse, wireless, HP Elite 674318-001 Mouse, USB, HP Elite 680020-001 256-GB Solid-state drive, self-encrypting (SED) 686217-001 500 GB, 7200 rpm hard drive 686616-001 32-GB Solid-state drive, 2.5-inch 689369-001 Heat sink for use on models with discrete graphics cards (includes thermal material) 689372-001 Memory module, 2-GB, PC3-12800 Ultra-Slim Desktop (USDT) chassis spare parts 33 34 Spare part number Description 689373-001 Memory module, 4-GB, PC3-12800 689374-001 Memory module, 8-GB, PC3-12800 689384-001 Speaker 695915-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 696442-001 500 GB, 7200 rpm, self-encrypting (SED) hard drive 696970-001 System board (includes replacement thermal material) 701427-xx1 Keyboard, smart card, for use in models with Windows 8 703372-001 HP Ultraslim Keyed Cable Lock 708866-001 AMD Radeon HD 7650A 2GB MXM Graphics 716390-001 Card reader, UHS-I 719105-001 750 GB, 7200 rpm hard drive, hybrid SSD 719157-001 Blu-ray BD-RW SuperMulti XL Drive 719566-001 32-GB mSATA drive 724718-xx1 Keyboard, PS/2, for use in models with Windows 8 724720-xx1 Keyboard, USB, black, for use in models with Windows 8 724722-xx1 Keyboard, wireless, for use in models with Windows 8 724795-001 Mouse, washable 724938-001 500 GB hard drive, hybrid SSD 727721-001 System board for use in NetClone models 732505-001 Intel Core i5 4570s processor (2.9-GHz, 6-MB L3 cache) (includes thermal material) 732506-001 Intel Core i5 4670s processor (3.1-GHz, 6-MB L3 cache) (includes thermal material) 732507-001 Intel Core i7 4770s processor (3.1-GHz, 8-MB L3 cache) (includes thermal material) 732761-001 Optical disc drive mounting cage 732762-001 Front I/O assembly 732763-001 Access panel 732764-001 Front bezel 732765-001 Front fan 732766-001 Chassis fan, rear 732767-001 Power switch assembly 732771-001 Optical drive bezel blank 732772-001 Solenoid lock 736299-001 Card reader, UHS-II Chapter 3 Illustrated parts catalog 4 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. Electrostatic discharge information 35 Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event 55% 40% 10% Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs from plastic tube 400 V 700 V 2,000 V Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V These are then multi-packaged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. 36 ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging. ● Keep electrostatic sensitive parts in their containers until they arrive at static-free stations. ● Place items on a grounded surface before removing them from their container. ● Always be properly grounded when touching a sensitive component or assembly. ● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Chapter 4 Routine care, SATA drive guidelines, and disassembly preparation Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation. ● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground. Static Shielding Protection Levels Method Voltage Antistatic plastic 1,500 Carbon-loaded plastic 7,500 Metallized laminate 15,000 Grounding the work area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ● Turn off power and input signals before inserting and removing connectors or test equipment. ● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. ● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment Materials and equipment that are recommended for use in preventing static electricity include: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids Electrostatic discharge information 37 ● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating guidelines To prevent overheating and to help prolong the life of the computer: 38 ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. ● Never restrict the airflow into the computer by blocking any vents or air intakes. Do not place the keyboard, with the keyboard feet down, directly against the front of the desktop unit as this also restricts airflow. ● Occasionally clean the air vents on all vented sides of the computer. Lint, dust, and other foreign matter can block the vents and limit the airflow. Be sure to unplug the computer before cleaning the air vents. ● Never operate the computer with the cover or side panel removed. ● Do not stack computers on top of each other or place computers so near each other that they are subject to each other’s re-circulated or preheated air. ● If the computer is to be operated within a separate enclosure, intake and exhaust ventilation must be provided on the enclosure, and the same operating guidelines listed above will still apply. ● Keep liquids away from the computer and keyboard. Chapter 4 Routine care, SATA drive guidelines, and disassembly preparation ● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or damp cloths. 4. Always unplug the computer before cleaning the keyboard, mouse, or air vents. 5. Disconnect the keyboard before cleaning it. 6. Wear safety glasses equipped with side shields when cleaning the keyboard. Cleaning the Computer Case Follow all safety precautions in General cleaning safety precautions on page 39 before cleaning the computer. To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue. ● After cleaning, always wipe the unit with a clean, lint-free cloth. ● Occasionally clean the air vents on the computer. Lint and other foreign matter can block the vents and limit the airflow. Cleaning the keyboard Follow all safety precautions in General cleaning safety precautions on page 39 before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Cleaning the Computer Case on page 39. When cleaning debris from under the keys, review all rules in General cleaning safety precautions on page 39 before following these procedures: Routine care 39 CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys. ● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly. Cleaning the monitor ● Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor. ● To clean the monitor body follow the procedures in Cleaning the Computer Case on page 39. Cleaning the mouse Before cleaning the mouse, ensure that the power to the computer is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 39. Service considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer. Power supply fan The power supply fan is a variable-speed fan based on the temperature in the power supply. CAUTION: The cooling fan is always on when the computer is in the “On” mode. The cooling fan is off when the computer is in “Standby,” “Suspend,” or “Off” modes. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. 40 Chapter 4 Routine care, SATA drive guidelines, and disassembly preparation Tools and software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● Tamper-resistant T-15 wrench Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. CAUTION: drives only. Metric screws have a black finish. U.S. screws have a silver finish and are used on hard CAUTION: As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage. Cables and connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. CAUTION: When servicing this computer, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can damage the computer. Hard Drives Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares. ● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “Fragile: Handle With Care.” ● Do not remove hard drives from the shipping package for storage. Keep hard drives in their protective packaging until they are actually mounted in the CPU. ● Avoid dropping drives from any height onto any surface. Service considerations 41 ● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic discharge information on page 35 ● Do not use excessive force when inserting a drive. ● Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. Lithium coin cell battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Do not attempt to recharge the battery. NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives Serial ATA Hard Drive Characteristics 42 Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.0 Gb/s Chapter 4 Routine care, SATA drive guidelines, and disassembly preparation SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius. The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive. SMART ATA drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert. Cable management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved. ● When folding a flat ribbon cable, never fold to a sharp crease. Sharp creases may damage the wires. ● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves. SATA hard drive cables 43 5 Removal and replacement procedures: Tower (TWR) Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly See Routine care, SATA drive guidelines, and disassembly preparation on page 35 for initial safety procedures. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Turn off the computer before disconnecting any cables. Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit. 5. As applicable, lay the computer down on its side to achieve a safe working position. NOTE: During disassembly, label each cable as you remove it, noting its position and routing. Keep all screws with the units removed. CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong screw in an application may damage the unit. 44 Chapter 5 Removal and replacement procedures: Tower (TWR) Access panel Description Spare part number Access panel 732748-001 To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Access panel 45 Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 46 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45) 3. Remove the security screw from the side of the hard drive bay just behind the front panel. 4. Install the security screw through the middle front bezel release tab to secure the front bezel in place. Chapter 5 Removal and replacement procedures: Tower (TWR) Front bezel Description Spare part number Front bezel 732751-001 Front bezel for use in China 732752-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45) 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Front bezel 47 Bezel blanks Description Spare part number Optical drive 5.25-inch bezel blank 732770-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access panel on page 45) 2. Remove the front bezel (Front bezel on page 47) 3. Remove the bezel blank for the appropriate drive: ● To remove a 5.25-inch bezel blank, press inward on the retaining tabs that hold the bezel blank in place (1) then pull the bezel blank from the front bezel (2). NOTE: After removing the 5.25-inch drive bezel blank and installing a drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the drive. 48 Chapter 5 Removal and replacement procedures: Tower (TWR) ● To remove a 3.5-inch bezel blank, press outward on the two retaining tabs that hold the bezel blank in place (1) and rotate the bezel blank back and to the right to remove it (2). ● To remove a slim optical drive bezel blank, press inward on the retaining tabs that hold the bezel blank in place (1) then pull the bezel blank from the front bezel (2). NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blanks 49 Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 32-GB of memory configured in a highperforming dual channel mode. DDR3-SDRAM DIMMs For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240-pin ● unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant ● 1.35 volt or 1.5 volt DDR3/DDR3L-SDRAM DIMMs The DDR3-SDRAM DIMMs must also: ● support CAS latency 11 DDR3 1600 MHz (11-11-11 timing) ● contain the mandatory JEDEC SPD information In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and double-sided DIMMs ● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported DIMMs. Populating DIMM sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A. 50 Chapter 5 Removal and replacement procedures: Tower (TWR) The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels. For example, if Channel A is populated with two 1-GB DIMMs and Channel B is populated with one 2-GB DIMM, the system will operate in dual channel mode. ● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GB DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other. Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45) Memory 51 3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. Refer to Populating DIMM sockets on page 50 for more information. 4. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). 5. Repeat steps 3 and 4 to install any additional modules. The computer should automatically recognize the additional memory the next time you turn on the computer. 52 Chapter 5 Removal and replacement procedures: Tower (TWR) Expansion cards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8470 PCIe x16 graphics card, 2 GB DDR3 729085-001 AMD Radeon HD 8350 1GB PCIe x16 DH GFX 717220-001 GeForce GT630 PCIe x16 graphics card, 2 GB 702084-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 HP PCI expansion slot daughter card 696971-001 The computer has two PCI Express x1 expansion slots, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot. Some models also have an optional standard PCI expansion slot. NOTE: You can install a PCI Express x1, x8, or x16 expansion card in the PCI Express x16 slots. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4. You can add the optional standard PCI expansion slot to the system board by purchasing a PCI extender board from HP. To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45) 3. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. Expansion cards 53 4. Press straight down on the two green thumb tabs on the exterior of the chassis (1) and rotate the expansion card retention latch open (2). 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. 54 If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Lift the expansion slot cover from the expansion slot. Chapter 5 Removal and replacement procedures: Tower (TWR) b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. 6. Store the removed card in anti-static packaging. 7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. Expansion cards 55 8. To install a new expansion card, slide the bracket on the end of the card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board. NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 9. Close the expansion card retention latch, making sure that it snaps firmly into place. 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 56 Chapter 5 Removal and replacement procedures: Tower (TWR) System board connections Refer to the following illustration and table to identify the system board connectors. No. System Board Connector System Board Label Color Component 1 System Board PCI Extender Connectors EXT black System Board PCI Extender (optional, shown installed) 2 SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 3 USB 2.0 MEDIA black USB 2.0 Device, such as a USB 2.0 Media Card Reader 4 SATA 3.0 SATA0 dark blue Primary Hard Drive 5 SATA 3.0 SATA2 light blue Any SATA Device other than the Primary Hard Drive 6 PCI (optional) PCI1 white Expansion Card 7 System Board PCI Extender (optional) (not applicable) (not applicable) Expansion Card 8 PCI Express x16 downshifted to a x4 X4PCIEXP white Expansion Card 9 PCI Express x1 X1PCIEXP2 black Expansion Card 10 PCI Express x1 X1PCIEXP1 black Expansion Card 11 PCI Express x16 X16PCIEXP black Expansion Card 12 Parallel Port PAR black Parallel Port 13 Serial Port COMB black Serial Port 14 Hood Lock HLCK black Hood Lock 15 Hood Sensor HSENSE white Hood Sensor System board connections 57 58 No. System Board Connector System Board Label Color Component 16 Battery BAT black Battery 17 DIMM4 (Channel A) DIMM4 white Memory Module 18 DIMM3 (Channel A) DIMM3 black Memory Module 19 DIMM2 (Channel B) DIMM2 white Memory Module 20 DIMM1 (Channel B) DIMM1 black Memory Module 21 Power SATA PWR0 black SATA Drives 22 Power PWR white System Board 23 USB 3.0 FRONT USB3.0 blue Front USB 3.0 Ports 24 USB 3.0 MEDIA3.0 black USB 3.0 Device, such as a USB 3.0 Media Card Reader 25 SATA 3.0 SATA3 light blue Any SATA Device other than the Primary Hard Drive 26 SATA 3.0 SATA5 light blue Any SATA Device other than the Primary Hard Drive Chapter 5 Removal and replacement procedures: Tower (TWR) Drives Description Spare part number Optical drives DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Hard drives 2 TB, 7200 rpm hard drive 616608-001 1 TB hard drive, hybrid SSD, 2.5-inch hard drive 724937-001 1 TB, 10000 rpm hard drive 719106-001 1 TB, 7200 rpm hard drive 613202-001 750 GB, 7200 rpm, 2.5-inch hard drive, hybrid SSD 719105-001 500 GB, 10000 rpm hard drive 683923-001 500 GB, 7200 rpm, 2.5-inch hard drive, self-encrypting (SED) 696442-001 500 GB, 7200 rpm hard drive 696442-001 500 GB hard drive, hybrid SSD, 2.5-inch hard drive 724938-001 256 GB Solid State Drive (SSD), self-encrypting (SED) 680020-001 128 GB Solid State Drive (SSD) 665961-001 32 GB mSATA drive 719566-001 32 GB mSATA drive, 2.5-inch 686616-001 When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect secondary hard drives and optical drives to any of the light blue SATA connectors on the system board (labeled SATA1, SATA2, SATA3, and SATA5). ● Connect a media card reader USB 3.0 cable to the USB connector on the system board labeled MEDIA3.0. ● The power cable for the drives has two branches coming off the system board connector. The first branch is a three-headed cable with the first connector routed to the 5.25-inch bay, the second connector routed to the 3.5-inch bay, and the third (two-wire) connector routed to the slim optical drive bay. The second branch is a three-headed cable with the first connector routed to the bottom Drives 59 2.5-inch hard drive bay, the second connector routed to the middle 3.5-inch hard drive bay, and the third connector routed to the top 3.5-inch hard drive bay. ● 60 You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws (four 6-32 silver and blue isolation mounting guide screws and four silver 6-32 standard guide screws) installed on the side of the drive bays. The 6-32 isolation mounting screws are required for 3.5-inch hard drives installed in the 3.5-inch hard drive bays. The 6-32 standard guide screws are required for a USB 3.0 media card reader installed in the 3.5-inch optional drive bay. M3 metric guide screws for 5.25-inch optical drives and M3 isolation mounting guide screws for 2.5-inch hard drives are not provided. If you are replacing a drive, remove the guide screws from the old drive and install them in the new drive. No. Guide Screw Device 1 Silver Standard 6-32 Guide Screws USB 3.0 Media Card Reader 2 Silver and Blue 6-32 Isolation Mounting Screws Secondary Hard Drive in 3.5-inch Hard Drive Bay Chapter 5 Removal and replacement procedures: Tower (TWR) CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle a drive carefully; do not drop it. Do not use excessive force when inserting a drive. Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label the package “Fragile: Handle With Care.” Drive positions 1 5.25-inch half-height drive bay 2 Slim optical drive bay 3 3.5-inch drive bay for optional drive (such as a media card reader) 4 Primary 3.5-inch internal hard drive bay 5 Secondary 3.5-inch internal hard drive bay 6 Secondary 2.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. Drives 61 Removing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drive may have been installed by the user or third-party vendor. CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 44) 2. Remove the access panel (Access panel on page 45) 3. Remove the front bezel (Front bezel on page 47) 4. Disconnect the power cable and data cable from the back of the drive. CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. 5. Press down on the green drivelock mechanism (1) and slide the drive from the drive bay (2). Installing a 5.25-inch drive NOTE: HP does not offer a 5.25-inch optical drive for this computer model. A 5.25-inch optical drive can be purchased through a third-party vendor. 62 1. Prepare the computer for disassembly (Preparation for disassembly on page 44) 2. Remove the access panel (Access panel on page 45) 3. Remove the front bezel (Front bezel on page 47). If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See Bezel blanks on page 48 for more information. Chapter 5 Removal and replacement procedures: Tower (TWR) 4. If you are installing an optical drive, install four M3 metric guide screws (not provided) in the lower holes on each side of the drive. NOTE: When replacing an optical drive, transfer the four M3 metric guide screws from the old drive to the new one. CAUTION: Use only 5-mm long screws as guide screws. Longer screws can damage the internal components of the drive. 5. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. 6. Connect the power cable and data cable to the rear of the optical drive. Drives 63 7. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board. NOTE: Refer to System board connections on page 57 for an illustration of the system board drive connectors. 8. Replace the front bezel. NOTE: An optional bezel trim piece that surrounds the front of the 5.25-inch drive is available from HP. Install the bezel trim piece in the front bezel before replacing the front bezel. Removing a 3.5-inch device CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 64 1. Prepare the computer for disassembly (Preparation for disassembly on page 44) 2. Remove the access panel (Access panel on page 45) 3. Remove the front bezel (Front bezel on page 47) 4. Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB cable from the system board as indicated in the following illustration. Chapter 5 Removal and replacement procedures: Tower (TWR) 5. Press the release lever at the rear of the drive away from the drive (1) and slide the drive from the drive bay (2). Drives 65 Installing a 3.5-inch device 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. Remove the front bezel (Front bezel on page 47). Remove the front bezel. If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See System board connections on page 57 for more information. 4. Install 6-32 guide screws in the holes on each side of the drive. NOTE: HP has supplied four extra 6-32 guide screws on top of the drive cage. Refer to Drives on page 59 for an illustration of the extra guide screws location. When replacing a drive, transfer the four 6-32 guide screws from the old drive to the new one. 5. 66 Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. Chapter 5 Removal and replacement procedures: Tower (TWR) 6. If installing a USB 3.0 media card reader, connect the USB cable from the media card reader to the USB 3.0 connector on the system board labeled MEDIA3.0. NOTE: Refer to System board connections on page 57 for an illustration of the system board drive connectors. Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 44) 2. Remove the access panel (Access panel on page 45) 3. Remove the front bezel (Front bezel on page 47) 4. Disconnect the power cable and data cable from the back of the drive. CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. Drives 67 5. Push the green release lever on the right rear side of the drive toward the center of the drive (1), then slide the drive forward and out of the bay (2). Installing a slim optical drive 68 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. Remove the front bezel (Front bezel on page 47). If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See System board connections on page 57 for more information. 4. Before the new optical drive can be used, the release latch must be attached. a. Peel the backing off the adhesive on the release latch. b. Without allowing the release latch to touch the optical drive, carefully align the holes on the release latch with the pins on the side of the optical drive. Make sure the release latch is oriented properly. c. Insert the pin at the front of the optical drive into the hole at the end of the release latch, and press firmly. Chapter 5 Removal and replacement procedures: Tower (TWR) d. Insert the second pin, and press the entire release latch firmly to fasten the latch securely to the optical drive. 5. Slide the optical drive through the front bezel all the way into the bay so that it locks in place. 6. Connect the power cable and data cable to the rear of the optical drive. 7. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board. NOTE: Refer to System board connections on page 57 for an illustration of the system board drive connectors. 8. Replace the front bezel. NOTE: An optional bezel trim piece that surrounds the front of the slim optical drive is available from HP. Install the bezel trim piece in the front bezel before replacing the front bezel. Drives 69 Removing a 3.5-inch or 2.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 70 1. Prepare the computer for disassembly (Preparation for disassembly on page 44) 2. Remove the access panel (Access panel on page 45) 3. Disconnect the power cable (1) and data cable (2) from the back of the hard drive. Chapter 5 Removal and replacement procedures: Tower (TWR) 4. Release the drive by pulling the release tab away from the drive (1) and sliding the drive out of the bay (2). 5. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive. Installing a 3.5-inch or 2.5-inch hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 44) 2. Remove the access panel (Access panel on page 45) Drives 71 3. Install guide screws on the sides of the drive. 3.5-inch hard drives use standard 6-32 silver and blue isolation mounting screws. 2.5-inch hard drives use metric M3 black and blue isolation mounting screws. NOTE: Four extra 6-32 isolation mounting guide screws for 3.5-inch hard drives are installed on the exterior of the hard drive bays. Extra guide screws for 2.5-inch hard drives are not provided on the chassis but can be purchased from HP. Refer to Drives on page 59 for an illustration of the extra 6-32 isolation mounting guide screws location. If you are replacing a drive, transfer the guides screws from the old drive to the new one. 72 ● If you are installing a 3.5-inch hard drive, install four silver and blue 6-32 isolation mounting guide screws (two on each side of the drive). ● If you are installing a 2.5-inch hard drive, install four black and blue M3 isolation mounting guide screws (two on each side of the drive). Chapter 5 Removal and replacement procedures: Tower (TWR) ● You can also install a 2.5-inch hard drive into a 3.5-inch drive bay using an adapter bracket similar to the example shown below. ◦ Slide the drive into the bay adapter bracket, ensuring the connector on the drive is fully inserted into the connector on the adapter bracket. ◦ Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive. Drives 73 ◦ 4. 74 Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket). Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. Chapter 5 Removal and replacement procedures: Tower (TWR) 5. Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: The power cable for the hard drives is a three-headed cable that is routed from the system board to the rear of the hard drive bays. 6. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to one of the light blue SATA connectors. Drives 75 Front I/O assembly Description Spare part number Front I/O assembly 732750-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. Remove the front bezel (Front bezel on page 47). 4. Disconnect the three front I/O cables from the following system board connectors: ● FRONT USB ● MEDIA 3.0 ● FRONT AUD 5. Remove the Torx T15 screw that secures the assembly to the chassis (1). 6. Rotate the right side of the assembly outward (2). 7. Pull the assembly away from the computer while threading the wires through the hole in the front of the chassis. To reinstall the assembly, reverse the removal procedure. 76 Chapter 5 Removal and replacement procedures: Tower (TWR) Power switch/LED assembly Description Spare part number Power switch/LED assembly 732749-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. Remove the front bezel (Front bezel on page 47). 4. Disconnect the cable from the system board connector labeled PB/LED. Power switch/LED assembly 77 78 5. Press down on the top of the assembly to disengage the tab that secures the assembly to the chassis. 6. Rotate the assembly downward to remove it from the chassis. 7. Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis. Chapter 5 Removal and replacement procedures: Tower (TWR) Fan sink Description Spare part number Fan sink (includes replacement thermal material) 727142-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. Loosen the four silver captive Torx T15 screws that secure the heat sink to the system board. CAUTION: Remove fan sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor. The pins on the socket are very fragile and any damage to them may require replacing the system board. Fan sink 79 4. Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the fan sink from atop the processor (2). CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board. 80 Chapter 5 Removal and replacement procedures: Tower (TWR) Processor Description Spare part number Intel Core i7 processor (includes thermal material) 4770, 3.4 GHz, 8-MB L3 cache, 86W 727373-001 Intel Core i5 processors (include thermal material) 4670, 3.4 GHz, 6-MB L3 cache, 86W 727381-001 4570, 3.2 GHz, 6-MB L3 cache, 86W 727380-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. Remove the fan sink (Fan sink on page 79). 4. Rotate the locking lever to its full open position (1). 5. Raise and rotate the microprocessor retainer to its fully open position (2). 6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. Processor 81 NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Speaker Description Spare part number Speaker (40 x 70 mm) 645330-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. Disconnect the speaker wire from the system board connector labeled SPKR (1). 4. From the inside of the chassis, remove the Torx T15 screw (2) that secures the speaker to the front of the chassis. 5. Rotate the top of the speaker downward (3), and then remove it from the chassis. To replace the speaker, reverse the removal procedures. 82 Chapter 5 Removal and replacement procedures: Tower (TWR) Smart Cover Lock (solenoid lock) Description Spare part number Solenoid lock 641498-001 NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position. If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will need a Smart Cover FailSafe Key to open the computer cover. You will need the key to access the internal computer components in any of the following circumstances: ● Power outage ● Startup failure ● PC component (for example, processor or power supply) failure ● Forgotten password NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: ● Contact an authorized HP reseller or service provider. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key. ● Refer to the HP Web site (http://www.hp.com) for ordering information. ● Call the appropriate number listed in the warranty. 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). Smart Cover Lock (solenoid lock) 83 3. From the outside, rear side of the chassis, use the Smart Cover FailSafe Key to remove the tamperproof screw(s) that secure the Smart Cover Lock to the chassis. CAUTION: After you remove the screws, the lock may fall into the computer. Hold the lock while removing the screws to avoid damaging the lock or internal components. 4. From the inside of the chassis, disconnect the cable (1) from the system board connector labeled HLOCK. 5. Remove the solenoid lock from the chassis (2). To install the solenoid lock, reverse the removal procedure. 84 Chapter 5 Removal and replacement procedures: Tower (TWR) Place the lock up against the tab at the top of the installation location on the rear of the chassis. From the outside of the chassis, line up the screw holes and install both security screws. Plug the connector into the system board connector. Insert the cable into the clip on the back of the system board USB port. Install the clip if necessary. NOTE: If both the hood lock and hood sensor are installed, make sure the hood sensor cable is under the hood lock cable in the clip. Smart Cover Lock (solenoid lock) 85 Hood sensor Description Spare part number Hood sensor 638816-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. Disconnect the cable from the system board connector labeled HSENSE (1). 4. Using a tool, remove the sensor from the slot by pushing it into the computer to remove it (2). To install the hood sensor, reverse the removal procedure. 86 Chapter 5 Removal and replacement procedures: Tower (TWR) Fan Description Spare part number Fan 727135-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. From the outside, rear side of the chassis, remove the three silver Phillips screws that secure the fan to the chassis. 4. From the inside of the chassis, disconnect the fan control cable (1) from the system board connector labeled CHFAN2. Fan 87 5. Lift the fan out of the chassis (2). To install the fan, reverse the removal procedure. Be sure to orient the air flow out of the computer. 88 Chapter 5 Removal and replacement procedures: Tower (TWR) Power supply Description Spare part number Power supply, 320W, 92% efficient 702452-001 Power supply, 320W, 90% efficient 702453-001 Power supply, 320W 702454-001 Power supply, HV, 320W 707906-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. Disconnect the power cables from the following system board connectors:. ● PWR ● PWRCPU ● PWRCMD Power supply 89 90 4. Remove the power cables from the clip on the base pan. 5. From the outside, rear of the chassis, remove the four silver Torx T15 screws that connect the power supply to the chassis. 6. Press the tab (1) on the base pan in front of the power supply that holds it in place. Chapter 5 Removal and replacement procedures: Tower (TWR) 7. Slide the power supply toward the front of the computer (2), rotate slightly into the computer so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). To install the power supply, reverse the removal procedure. Power supply 91 System board and PCI expansion slot daughter card NOTE: All system board spare part kits include replacement thermal material. 92 Description Spare part number System board for use in models without Windows 8 696969-001 System board for use in models with Windows 8 Standard 696969-501 System board for use in models with Windows 8 Professional 696969-601 System board for use in models with NetClone 727720-001 HP PCI expansion slot daughter card 696971-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 44). 2. Remove the access panel (Access panel on page 45). 3. When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board: ● Memory modules (Memory on page 50) ● Expansion cards (Expansion cards on page 53) ● Fan sink (Fan sink on page 79). ● Processor (Processor on page 81) 4. Disconnect all cables connected to the system board, noting their location for reinstallation. 5. If a PCI expansion slot daughter card is installed, remove the two Torx T15 screws (1) that secure the PCI extension board to the chassis. Chapter 5 Removal and replacement procedures: Tower (TWR) 6. Slide the board toward the side of the chassis to disengage it from the system board connector , and then lift the extension board from the chassis (2). 7. Remove the eight Torx T15 screws (1) that secure the system board to the chassis. 8. Slide the system board toward the front of the computer to disengage the I/O panel, and then lift the system board out of the computer (2). When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS. System board and PCI expansion slot daughter card 93 6 Removal and replacement procedures: Small Form Factor (SFF) Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly See Routine care, SATA drive guidelines, and disassembly preparation on page 35 for initial safety procedures. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Turn off the computer before disconnecting any cables. Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit. 5. If the computer is on a stand, remove the computer from the stand and lay the computer down. NOTE: During disassembly, label each cable as you remove it, noting its position and routing. Keep all screws with the units removed. 94 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) Access panel Description Spare part number Access panel 732760-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Lift up on the access panel handle (1) then lift the access panel off the computer (2). To install the access panel, reverse the removal procedure. Access panel 95 Front bezel Description Spare part number Front bezel 732757-001 Optical drive bezel blank 732769-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure. 96 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the access panel (Access panel on page 95). 4. Remove the front bezel (Front bezel on page 96). 5. Remove one of the five silver 6-32 standard screws located on top of the drive cage. Front bezel security 97 6. 98 Install the security screw through the middle front bezel release tab to secure the front bezel in place. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) Bezel blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access panel on page 95). 2. Remove the front bezel (Front bezel on page 96). 3. To remove a 3.5-inch bezel blank, press inward on the five retaining tabs (1) and pull the blank off the front bezel (2). To remove a slim optical drive bezel blank, press the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel (3) and slide the bezel blank back and to the right to remove it (4). 4. Replace the front bezel. NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blanks 99 Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 32-GB of memory configured in a highperforming dual channel mode. DDR3-SDRAM DIMMs For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240-pin ● unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant ● 1.35 volt or 1.5 volt DDR3/DDR3L-SDRAM DIMMs The DDR3-SDRAM DIMMs must also: ● support CAS latency 11 DDR3 1600 MHz (11-11-11 timing) ● contain the mandatory JEDEC SPD information In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and double-sided DIMMs ● DIMMs constructed with x8 and x16 DDR devices; DIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported DIMMs. Populating DIMM sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A. 100 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. NOTE: Single channel and unbalanced dual channel memory configurations will result in inferior graphics performance. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels. For example, if Channel A is populated with two 1-GB DIMMs and Channel B is populated with one 2-GB DIMM, the system will operate in dual channel mode. ● The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 2-GB DIMM, and three 1-GB DIMMs, Channel A should be populated with the 2-GB DIMM and one 1-GB DIMM, and Channel B should be populated with the other two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other. Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Rotate up the internal drive bay housing to access the memory module sockets on the system board. Memory 101 4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. Refer to Populating DIMM sockets on page 100 for more information. 5. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). 6. Repeat steps 4 and 5 to install any additional modules. The computer should automatically recognize the additional memory the next time you turn on the computer. 102 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) Expansion card Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 707252-001 nVidia Quadro NVS315 PCIe x16 graphics card, 1 GB 720837-001 AMD Radeon HD8490 PCIe x16 graphics card, 1 GB 717219-001 AMD Radeon HD8450 PCIe x16 graphics card, 1 GB 717220-001 HP WLAN 802.11 a/b/g/n 2x2 PCIe module 695915-001 Intel PRO/1000 single port GbE NIC, includes bracket 728562-001 The computer has two PCI Express x1 expansion slots, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot. NOTE: The PCI Express slots support only low profile cards. You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 slot. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express x16 slot that is NOT downshifted to a x4. To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the access panel (Access panel on page 95). 4. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. Expansion card 103 5. Release the slot cover retention latch that secures the slot covers by lifting the green tab on the latch and rotating the latch to the open position. 6. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. 104 If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) 7. b. If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2). Be sure not to scrape the card against the other components. c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. Store the removed card in anti-static packaging. Expansion card 105 8. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 9. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2). NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 10. Rotate the slot cover retention latch back in place to secure the expansion card. 106 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) 11. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 12. Reconfigure the computer, if necessary. System board connections Refer to the following illustration and table to identify the system board connectors for your model. No. System Board Connector System Board Label Color Component 1 PCI Express x16 downshifted to a x4 X4PCIEXP white Expansion Card 2 PCI Express x1 X1PCIEXP2 black Expansion Card 3 PCI Express x1 X1PCIEXP1 black Expansion Card 4 PCI Express x16 X16PCIEXP black Expansion Card 5 Parallel Port PAR black Parallel Port 6 Serial Port COMB black Serial Port 7 Hood Lock HLCK black Hood Lock 8 Hood Sensor HSENSE white Hood Sensor 9 Battery BAT black Battery 10 DIMM4 (Channel A) DIMM4 white Memory Module 11 DIMM3 (Channel A) DIMM3 black Memory Module 12 DIMM2 (Channel B) DIMM2 white Memory Module 13 DIMM1 (Channel B) DIMM1 black Memory Module 14 Power SATAPWR0 black SATA Drives System board connections 107 No. System Board Connector System Board Label Color Component 15 Power PWR white System Board 16 USB 3.0 FRONT USB3.0 blue Front USB 3.0 Ports 17 USB 3.0 MEDIA3.0 black USB 3.0 Device, such as a USB 3.0 Media Card Reader 18 SATA 3.0 SATA0 dark blue Primary Hard Drive 19 SATA 3.0 SATA1 light blue Any SATA Device other than the Primary Hard Drive 20 SATA 3.0 SATA2 light blue Any SATA Device other than the Primary Hard Drive 21 USB 2.0 MEDIA black USB 2.0 Device, such as a USB 2.0 Media Card Reader Drives Description Spare part number Optical drives DVD±RW drive 657958-001 DVD-ROM drive 608394-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Hard drives 108 2 TB, 7200 rpm hard drive 616608-001 1 TB hard drive, hybrid SSD, 2.5-inch hard drive 724937-001 1 TB, 10000 rpm hard drive 719106-001 1 TB, 7200 rpm hard drive 613202-001 750 GB, 7200 rpm, 2.5-inch hard drive, hybrid SSD, 2.5-inch hard drive 719105-001 500 GB, 10000 rpm hard drive 683923-001 500 GB, 7200 rpm hard drive, self-encrypting (SED) 696442-001 500 GB hard drive, hybrid SSD, 2.5-inch hard drive 724938-001 256 GB Solid State Drive (SSD), self-encrypting (SED) 680020-001 128 GB Solid State Drive (SSD) 665961-001 32 GB mSATA drive, 2.5-inch 686616-001 32 GB mSATA drive 719566-001 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect secondary hard drives and optical drives to one of the light blue SATA connectors on the system board (labeled SATA1 and SATA2). ● Connect a media card reader USB 3.0 cable to the USB connector on the system board labeled MEDIA3.0. ● The power cable for the drives has two branches coming off the system board connector. The first branch is a dual-headed cable with the first connector (four-wire) routed to the 3.5-inch optional drive bay and the second connector (two-wire) routed to the slim optical drive bay. The second branch is a dual-headed cable with the first connector routed to the 3.5-inch hard drive bay and the second connector routed to the 2.5-inch hard drive bay. ● You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided four extra 6-32 standard guide screws installed on the top of the drive bay. The 6-32 standard guide screws are required for a media card reader or a secondary hard drive installed in the 3.5-inch optional drive bay. M3 isolation mounting guide screws for 2.5-inch hard drives are not provided. If you are replacing a drive, remove the guide screws from the old drive and install them in the new drive. There are a total of five extra silver 6-32 standard screws. One is used for bezel security (1) (see Front bezel security on page 97 for more information). The other four are used as guide screws for a media card reader or a secondary hard drive in the 3.5-inch optional drive bay (2). Drives 109 CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Handle a drive carefully; do not drop it. Do not use excessive force when inserting a drive. Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic fields such as monitors or speakers. If a drive must be mailed, place the drive in a bubble-pack mailer or other protective packaging and label the package “Fragile: Handle With Care.” Drive positions 1 Slim optical drive bay 2 3.5-inch internal hard drive bay 3 3.5-inch drive bay for optional drives (media card reader shown) 4 2.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup. 110 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) Removing a 3.5-inch device CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Remove the front bezel (Front bezel on page 96). 4. Rotate the drive cage to its upright position. 5. Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB cable from the system board as indicated in the following illustration. 6. Press inward on the release lever at the rear of the drive (1) and slide the drive out of the rear of the drive bay (2). Drives 111 Installing a 3.5-inch device 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Remove the front bezel (Front bezel on page 96). If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See Bezel blanks on page 99 for more information. 4. Install 6-32 guide screws in the holes on each side of the drive. NOTE: HP has supplied four extra 6-32 guide screws on top of the drive cage. Refer to Drives on page 108 for an illustration of the extra guide screws location. When replacing a drive, transfer the four 6-32 guide screws from the old drive to the new one. 112 5. Rotate the drive cage to its upright position. 6. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) 7. If installing a USB 3.0 media card reader, connect the USB cable from the media card reader to the USB 3.0 connector on the system board labeled MEDIA3.0. NOTE: Refer to System board connections on page 107 for an illustration of the system board drive connectors. 8. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. Drives 113 Removing a slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Disconnect the power cable (1) and data cable (2) from the rear of the optical drive, push the green release latch on the right rear side of the drive toward the center of the drive (3), then slide the drive forward and out of the bay through the front bezel (4). CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. 114 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) Installing a slim optical drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the access panel (Access panel on page 95). 4. Remove the front bezel (Front bezel on page 96) if you are installing a drive in a bay covered by a bezel blank, then remove the bezel blank. See Bezel blanks on page 99 for more information. 5. Before the new optical drive can be used, the release latch must be attached. a. Peel the backing off the adhesive on the release latch. b. Without allowing the release latch to touch the optical drive, carefully align the holes on the release latch with the pins on the side of the optical drive. Make sure the release latch is oriented properly. c. Insert the pin at the front of the optical drive into the hole at the end of the release latch, and press firmly. d. Insert the second pin, and press the entire release latch firmly to fasten the latch securely to the optical drive. Drives 115 6. Slide the optical drive through the front bezel all the way into the bay so that it locks in place (1), then connect the power cable (2) and data cable (3) to the rear of the drive. 7. Connect the opposite end of the data cable to one of the light blue SATA connectors on the system board. NOTE: Refer to System board connections on page 107 for an illustration of the system board drive connectors. 8. Replace the front bezel if it was removed. NOTE: An optional bezel trim piece that surrounds the front of the optical drive is available from HP. Install the bezel trim piece in the front bezel before installing the front bezel. Removing and replacing a 3.5-inch hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 116 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the access panel (Access panel on page 95). 4. Disconnect the power cable and data cable from the back of the hard drive. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) 5. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, then lift the drive up and out of the bay (2). 6. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive. Drives 117 7. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it forward until it stops and locks in place. 8. Connect the power cable and data cable to the back of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. 9. Replace the access panel. 10. If the computer was on a stand, replace the stand. 11. Reconnect the power cord and turn on the computer. 12. Lock any security devices that were disengaged when the access panel was removed. 118 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) Removing a 2.5-inch hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Rotate the drive cage to its upright position. 4. Disconnect the power cable and data cable from the back of the hard drive. 5. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay (2). Installing a 2.5-inch hard drive 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the access panel (Access panel on page 95). Drives 119 4. Install four black and blue M3 isolation mounting guide screws (two on each side of the drive). NOTE: M3 metric isolation mounting guide screws can be purchased from HP. When replacing a drive, transfer the four M3 isolation mounting guide screws from the old drive to the new one. 5. Rotate the drive cage to its upright position. 6. Align the guide screws on the drive with the J-slots on the sides of the drive bay. Press the drive up into the drive bay then slide it forward until it locks in place. 7. Connect the power cable and data cable to the back of the hard drive. NOTE: If the 2.5-inch hard drive is the primary drive, connect the data cable to the dark blue SATA connector labeled SATA0 on the system board. If it is a secondary drive, connect the data cable to one of the light blue SATA connectors on the system board. 8. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 120 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) Power supply Description Spare part number Power supply, 92% efficient 702455-001 Power supply, 90% efficient 702456-001 Power supply, standard 702457-001 WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is located at the rear of the chassis. It is held in place by three Torx screws outside of the chassis and a release lever inside of the chassis. WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Rotate the drive cage to the upright position. 4. Disconnect all power cables from the following system board connectors: ● PWRCPU ● PWRCMD ● PWR Power supply 121 5. 122 Release the power supply cables from the cable retaining clip under the drive cage. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) 6. From the outside, rear of the computer, remove the three Torx screws that secure the power supply to the rear of the chassis. 7. From the inside of the chassis, press the release button at the front of the power supply (1). 8. Slide the power supply forward (2), and then lift it out of the chassis (3). To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned in the clip under the drive cage. Power supply 123 Fan duct Description Spare part number Fan duct 727145-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Rotate the fan duct upward. 4. Pull the duct away from the chassis to disengage the clips on the duct from the chassis. To install the fan duct, reverse the removal procedure. 124 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) Smart Cover Lock (solenoid lock) Description Spare part number Solenoid lock 732772-001 NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position. If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will need a Smart Cover FailSafe Key to open the computer cover. You will need the key to access the internal computer components in any of the following circumstances: ● Power outage ● Startup failure ● PC component (for example, processor or power supply) failure ● Forgotten password NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: ● Contact an authorized HP reseller or service provider. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key. ● Refer to the HP Web site (http://www.hp.com) for ordering information. ● Call the appropriate number listed in the warranty. The solenoid lock is mounted to the back of the computer. Remove it using one security screw on the outside of the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). Smart Cover Lock (solenoid lock) 125 3. From the outside, rear side of the chassis, remove the silver security screw that secures the solenoid lock to the chassis. 4. From the inside of the chassis, disconnect the cable (1) from the system board connector labeled HLOCK. 5. Remove the solenoid lock from the chassis (2). To install the solenoid lock, reverse the removal procedure. Refer to the following image for the location of the slots on the back of the chassis in which to install the solenoid lock. When installing, insert the top tabs into the top slots, and then rotate the lock downward. Then install the security screw on the outside of the computer. Plug the connector into the system board connector. 126 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) Smart Cover Lock (solenoid lock) 127 Hood sensor Description Spare part number Hood sensor 638816-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Disconnect the cable from the system board connector labeled HSENSE (1). 4. Using a tool, remove the sensor from the slot by pushing it into the computer to remove it (2). To install the hood sensor, reverse the removal procedure. 128 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) Cable routing Use the following image to determine proper cable routing in the Small Form Factor computer. Cable routing 129 Front I/O assembly 130 Description Spare part number Front I/O assembly 732755-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Remove the front bezel (Front bezel on page 96). 4. Rotate the drive cage to its upright position. 5. Disconnect the cables from the system board as follows: ● Yellow connector labeled FRONT_USB ● Black connector labeled MEDIA 3.0 ● Blue connector labeled FRONT AUD Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) 6. Remove the cables from the cable clip under the drive cage. 7. Remove the Torx T15 screw (1) that secures the assembly to the front of the chassis. 8. Press the tab on the right side of the assembly (2) to disengage it from the chassis. 9. Push the assembly into the chassis (3), and remove it from the chassis. To install the front I/O assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly. Proper cable routing prevents damage to the cables and allows the drive cage to close properly. See Cable routing on page 129 for proper cable placement. Front I/O assembly 131 Power switch assembly 132 Description Spare part number Power switch assembly 732756-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Remove the front bezel (Front bezel on page 96). 4. Rotate the drive cage to its upright position. 5. Disconnect the cable from the system board connector labeled PB/LED. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) 6. Remove the cable from the cable clip under the drive cage. 7. From the inside of the chassis, press down on the tab on the top of the power switch (1) to disengage the power switch from the chassis. 8. Pull the power switch out the front of the chassis (2), while routing the cable through the hole in the chassis. To install the power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly. Proper cable routing prevents damage to the cables and allows the drive cage to close properly. See Cable routing on page 129 for proper cable placement. Power switch assembly 133 Speaker Description Spare part number Speaker 727149-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Remove the front bezel (Front bezel on page 96). 4. Rotate the drive cage to its upright position. 5. Disconnect the speaker wire from the white system board connector labeled SPKR. 6. Remove the two Torx screws that secure the speaker to the chassis. 7. Lift the speaker from the inside of the chassis to remove it. To install the speaker, reverse the removal procedures. 134 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) Fan sink Description Spare part number Fan sink 727150-001 The fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Remove the fan duct (Fan duct on page 124). 4. Loosen the four captive Torx T15 screws that secure the fan sink to the system board tray. CAUTION: Remove fan sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board. Fan sink 135 5. Disconnect the fan cable from the system board connector labeled CPUFAN (1), and then lift the heat sink from atop the processor (2). When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor to avoid damage that could require replacing the system board. Make sure to replace the fan duct. Failure to install the fan duct may cause the computer to overheat. Processor Description Spare part number Intel Core i7 processor (includes thermal material) 4770, 3.4 GHz, 8-MB L3 cache, 86W 727373-001 Intel Core i5 processors (include thermal material) 136 4670, 3.4 GHz, 6-MB L3 cache, 86W 727381-001 4570, 3.2 GHz, 6-MB L3 cache, 86W 727380-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. Remove the fan duct (Fan duct on page 124). 4. Remove the fan sink (Fan sink on page 135). Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) 5. Rotate the locking lever to its full open position (1). 6. Raise and rotate the microprocessor retainer to its fully open position (2). 7. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor 137 System board 138 Description Spare part number System board for use in models without Windows 8 (includes thermal material) 717522–001 System board for use in models with Windows 8 Standard (includes thermal material) 717522–501 System board for use in models with Windows 8 Professional (includes thermal material) 717522–601 System board for use in models with NetClone (includes thermal material) 727722–001 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). 3. When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board: ● Memory modules (Memory on page 100) ● Expansion cards (Expansion card on page 103) ● Fan sink (Fan sink on page 135) ● Processor (Processor on page 136) 4. Remove the fan duct from the chassis (Fan duct on page 124). 5. Rotate the drive cage to its upright position. 6. Disconnect all data and power cables from the system board. 7. Remove the eight Torx screws (1) that secure the system board to the chassis. Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) 8. Slide the system board toward the front of the chassis to disengage the connectors (2), and then lift the system board up and out of the chassis (3). To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. CAUTION: When reconnecting the cables it is important that they be positioned correctly. System board 139 Changing from desktop to tower configuration The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Orient the computer so that its right side is facing down and place the computer in the optional stand. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. 3. Reconnect the power cord and any external devices, then turn on the computer. NOTE: Ensure at least 10.2 centimeters (4 inches) of space on all sides of the computer remains clear and free of obstructions. 140 Chapter 6 Removal and replacement procedures: Small Form Factor (SFF) 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly See Routine care, SATA drive guidelines, and disassembly preparation on page 35 for initial safety procedures. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Turn off the computer before disconnecting any cables. Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the computer is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit. 5. If the computer is on a stand, remove the computer from the stand and lay the computer down. NOTE: During disassembly, label each cable as you remove it, noting its position and routing. Keep all screws with the units removed. Preparation for disassembly 141 Access panel Description Spare part number Access panel 732763-001 To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Loosen the thumbscrew on the rear of the computer (1), slide the access panel toward the rear of the computer, then lift it off (2). To install the access panel, reverse the removal procedure. 142 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Front bezel Description Spare part number Front bezel 732764-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure. Front bezel 143 Front bezel security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 144 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the front bezel (Front bezel on page 143). 4. Remove the black screw on the front of the chassis behind the bezel. The screw is located next to the optical drive and is labeled "BEZEL." 5. Replace the front bezel. 6. Install the security screw through the middle front bezel release tab and into the chassis to secure the front bezel in place. Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Bezel blank Description Spare part number Optical drive bezel blank 732771-001 On some models, there is a bezel blank covering the slim optical drive bay that needs to be removed before installing a slim optical drive. To remove a bezel blank: 1. Remove the access panel (Access panel on page 142). 2. Remove the front bezel (Front bezel on page 143). 3. To remove the bezel blank, press inward on the six retaining tabs (1) and pull the blank off the front bezel (2). NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blank 145 System board connections Refer to the following illustration and table to identify the system board connectors. 146 No. System Board Connector System Board Label Color Component 1 Mini PCI Express x1 X1PCIEXP1 black Expansion Card (for example, WLAN card) 2 Mini-SATA mSATA white Ultra-Small SSD 3 Hood Lock HLOCK black Hood Lock 4 SATA 3.0 SATA1 light blue Optical Drive 5 Battery BAT black Battery 6 Power SATA PWR1 white Optical Drive 7 Mobile PCI Express Module MXM black Graphics Card 8 Hood Sensor HSENSE white Hood Sensor 9 USB 3.0 MEDIA 3.0 black SD Media Card Reader Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Memory Description Spare part number 8-GB, PC3-12800, SODIMM 689374-001 4-GB, PC3-12800, SODIMM 689373-001 2-GB, PC3-12800, SODIMM 689372-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM. To achieve the maximum memory support, you can populate the system board with up to 16-GB of memory. DDR3-SDRAM SODIMMs For proper system operation, the SODIMMs must be: ● industry-standard 204-pin ● unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant ● 1.35 volt or 1.5 volt DDR3-SDRAM SODIMMs The DDR3-SDRAM SODIMMs must also: ● support CAS latency 11 DDR3 1600 MHz (11-11-11 timing) ● contain the mandatory Joint Electronic Device Engineering Council (JEDEC) specification In addition, the computer supports: ● 512-Mbit, 1-Gbit, and 2-Gbit non-ECC memory technologies ● single-sided and double-sided SODIMMS ● SODIMMs constructed with x8 and x16 devices; SODIMMs constructed with x4 SDRAM are not supported NOTE: The system will not operate properly if you install unsupported SODIMMs. Memory 147 Populating SODIMM sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM3. The DIMM1 socket operates in memory channel B. The DIMM3 socket operates in memory channel A. Item Description System Board Label Socket Color 1 SODIMM1 socket, Channel B DIMM1 Black 2 SODIMM3 socket, Channel A DIMM3 Black The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the SODIMMs are installed. 148 ● The system will operate in single channel mode if the SODIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capacity of the SODIMM in Channel B. ● The system will operate in flex mode if the memory capacity of the SODIMM in Channel A is not equal to the memory capacity of the SODIMM in Channel B. In flex mode, the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. If one channel will have more memory than the other, the larger amount should be assigned to channel A. ● In any mode, the maximum operational speed is determined by the slowest SODIMM in the system. Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Installing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts. When upgrading the memory, it is important to use memory modules with gold-plated metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other. Static electricity can damage the electronic components of the computer or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. For more information, refer to Electrostatic discharge information on page 35. When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Locate the memory module sockets on the system board. WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 4. To remove a SODIMM, press outward on the two latches on each side of the SODIMM (1) then pull the SODIMM out of the socket (2). To install memory modules, reverse the removal procedure. The computer automatically recognizes the additional memory when you turn on the computer. Memory 149 Front fan Description Spare part number Front fan 732765-001 The front fan sits against the front on the left side of the chassis. 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Disconnect the fan control cable from the red system board connector labeled CHFAN (1). 4. Lift the fan straight up and out of the chassis (2). To install the front fan, reverse the removal procedure. 150 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Optical drive The Ultra-Slim Desktop uses a slimline Serial ATA (SATA) optical drive. Description Spare part number DVD-ROM drive 608394-001 DVD±RW drive 657958-001 Blu-ray BD-RW SuperMulti XL Drive 719157-001 Removing the optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the front bezel (Front bezel on page 143). 4. Disconnect the cables on the rear of the optical drive (1), push the green release latch on the right rear side of the drive toward the center of the drive (2), then slide the drive forward and out of the bay through the front bezel (3). CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. Optical drive 151 Preparing the new optical drive Before the new optical drive can be used, the release latch must be attached. 152 1. Peel the backing off the adhesive on the release latch. 2. Without allowing the release latch to touch the optical drive, carefully align the holes on the release latch with the pins on the side of the optical drive. Make sure the release latch is oriented properly. 3. Insert the pin at the front of the optical drive into the hole at the end of the release latch, and press firmly. 4. Insert the second pin, and press the entire release latch firmly to fasten the latch securely to the optical drive. Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Installing the new optical drive NOTE: If you are installing an optical drive in a bay that did not previously have a drive in it, you must remove the access panel and the bezel blank covering the opening of the bay before proceeding. Follow the procedures in Access panel on page 142 and Bezel blank on page 145. 1. Follow the instructions for removing the optical drive. Refer to Removing the optical drive on page 151. 2. Attach the release latch to the new optical drive. Refer to Preparing the new optical drive on page 152. 3. Slide the optical drive through the front bezel all the way into the bay so that it locks in place (1), then connect the cable to the rear of the drive (2). Optical drive 153 Hard drive Description Spare part number 750 GB, 7200 rpm, hybrid SSD 719105-001 500 GB, 7200 rpm, self-encrypting (SED) 696442-001 500 GB, 7200 rpm 686217-001 320 GB, 7200 rpm 639135-001 500 GB, hybrid SSD 724938-001 256 GB Solid State Drive (SSD), self-encrypting (SED) 680020-001 128 GB Solid State Drive (SSD) 665961-001 32 MB mSATA drive 719566-001 NOTE: The Ultra-Slim Desktop supports only 2.5-inch Serial ATA (SATA) internal hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The 2.5-inch hard drive is enclosed in a carrier under the optical drive. 154 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the optical drive (Removing the optical drive on page 151). 4. Press in the release latch on the left side of the hard drive carrier (1) then rotate the carrier handle up (2). Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) 5. Lift the hard drive carrier straight up and out of the chassis. 6. Remove the four guide screws from the sides of the hard drive carrier. 7. Lift the hard drive up to the top of the carrier (1) and slide the drive out of the carrier (2). Hard drive 155 To replace the hard drive, reverse the removal procedures. When replacing the hard drive, position the hard drive so that the top of the hard drive is up against the top of the carrier so that the circuit board on the bottom of the hard drive does not come in contact with the tabs on the bottom of the carrier, then slide the new hard drive into the carrier. CAUTION: Do not allow the circuit board on the bottom of the hard drive to scrape along the tabs on the bottom of the carrier when sliding the hard drive into the carrier. Doing so can cause irreparable damage to the hard drive. Speaker Description Spare part number Speaker 689384-001 The speaker is secured to the front of the chassis between the fan and the I/O ports. Remove the screws from the outside and then remove the speaker from the inside. 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the front bezel (Front bezel on page 143). 4. Disconnect the speaker cable from the white system board connector labeled SPKR. 5. On the outside of the chassis, remove the two Torx T8 screws that secure the speaker to the chassis (1), and then from the inside of the chassis, slide the speaker up to remove it (2). To install the speaker, reverse the removal procedure. 156 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Heat sink Description Spare part number Heat sink 587456-001 The heat sink is secured by four Torx screws. It does not have an attached fan. 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Lift the front fan up and place it on top of the optical drive to access the front bezel release tabs. You do not need to disconnect the fan cable from the system board. 4. Loosen the four Torx T15 screws that secure the heat sink to the system board, and then lift the heat sink from the system board. CAUTION: Heat sink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor to avoid damage that could require replacing the system board. 5. Lay the heat sink on its top in a safe area to prevent the thermal grease from contaminating the work surface. If reusing the existing heat sink go to step 1. Heat sink 157 If using a new heat sink, go to step 3. 1. If reusing the existing heat sink, clean bottom of the heat sink and apply the thermal material provided in the spares kit to the top of the processor. 2. Position the heat sink atop the processor. 3. If using a new heat sink, remove the protective covering from the bottom of the heat sink and place it in position atop the processor. 4. Secure the heat sink to the system board and system board tray with the 4 captive screws. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board. 158 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Processor Description Spare part number Intel Core i7 4770s, 3.4 GHz, 8-MB L3 cache (includes thermal material) 732507-001 Intel Core i5 4670s, 3.1 GHz, 6-MB L3 cache (includes thermal material) 732506-001 Intel Core i5 4570s, 2.9 GHz, 6-MB L3 cache (includes thermal material) 732505-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the heat sink (Heat sink on page 157). 4. Rotate the processor locking lever to its full open position (1). 5. Raise and rotate the microprocessor retainer to its fully open position (2). 6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. To install the processor, reverse the removal procedures. NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor 159 Smart Cover Lock (solenoid lock) Description Spare part number Solenoid lock 732772-001 NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position. If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will need a Smart Cover FailSafe Key to open the computer cover. You will need the key to access the internal computer components in any of the following circumstances: ● Power outage ● Startup failure ● PC component (for example, processor or power supply) failure ● Forgotten password NOTE: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need it. To obtain a FailSafe Key: ● Contact an authorized HP reseller or service provider. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key. ● Refer to the HP Web site (http://www.hp.com) for ordering information. ● Call the appropriate number listed in the warranty. The solenoid lock is mounted to the back of the computer. Remove it using one security screw on the outside of the computer. 160 1. Prepare the computer for disassembly (Preparation for disassembly on page 94). 2. Remove the access panel (Access panel on page 95). Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) 3. From the outside, rear side of the chassis, remove the silver security screw that secures the lock to the chassis. 4. From the inside of the chassis, lift the lock up to gain access to the system board connector. Smart Cover Lock (solenoid lock) 161 5. Disconnect the cable from the system board connector labeled HLOCK. To install the Smart Cover Lock, reverse the removal procedure. Refer to the following image for the location of the slots on the back of the chassis in which to install the lock. When installing, insert the top tabs into the top slots, and then rotate the lock downward. Then install the security screw on the outside of the computer. Plug the connector into the system board connector. 162 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Smart Cover Lock (solenoid lock) 163 Drive cage Description Spare part number Optical disc drive mounting cage 732761-001 The drive cage sits behind the USB ports on the front of the chassis. 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the optical drive (Removing the optical drive on page 151). 4. Remove the hard drive (Hard drive on page 154). 5. Remove the two Torx screws that secure cage to the chassis (1), lift the tab (2) on the cage, slide the cage toward the rear of the unit (3), and then pull the cage up and out of the chassis. To install the drive cage, reverse the removal procedures. 164 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Hood sensor Description Spare part number Hood sensor 638816-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the optical drive (Removing the optical drive on page 151). 4. Remove the hard drive (Hard drive on page 154). 5. Remove the drive cage (Drive cage on page 164). 6. Remove the optical drive (Removing the optical drive on page 151). 7. Unplug the hood sensor cable from the white system board connector labeled HSENSE (1) and remove the cable from the white clip mounted on the inside chassis wall (2). 8. Slide the hood sensor into the chassis to remove it from its slot (3). Disengaging the hood sensor from the chassis may require use of a screwdriver or similar tool. To install the hood sensor, reverse the removal procedures. Hood sensor 165 Card reader Description Spare part number Card reader, UHS-I 716390-001 Card reader, UHS-II 736299-001 The card reader is secured to the front right corner of the chassis. 166 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the front bezel (Front bezel on page 143). 4. Remove the optical drive (Removing the optical drive on page 151). 5. Remove the hard drive (Hard drive on page 154). 6. Remove the drive cage (Drive cage on page 164). 7. Disconnect the cable from the system board connector labeled MEDIA. 8. On the outside of the chassis, remove the one Torx screw that secures the card reader to the chassis. Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) 9. Pull the reader away from the front of the chassis while threading the cable through the slot in the front of the chassis. To install the card reader, reverse the removal procedure. Card reader 167 WLAN module Description Spare part number HP WLAN 802.11 a/b/g/n 2x2 PCIe NIC 695915-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the optical drive (Removing the optical drive on page 151). 4. Remove the hard drive (Hard drive on page 154). 5. Remove the drive cage (Drive cage on page 164). 6. Disconnect the two antenna cables from the connectors on the module (1). 7. Remove the two Phillips screws (2) that secure the module to the system board. 8. Lift the module to a 45 degree angle, and then remove the module from the connector by pulling it away at an angle (3). To install the WLAN module, reverse the removal procedure. Make sure the antenna cables are correctly routed. 168 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Graphics board Description Spare part number AMD Radeon HD 7650A 2GB MXM Graphics 708866-001 CAUTION: Be very careful when removing or replacing the system board to prevent damaging it. 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the optical drive (Removing the optical drive on page 151). 4. Remove the hard drive (Hard drive on page 154). 5. Remove the drive cage (Drive cage on page 164). 6. Remove the two Torx T8 screws (1) that secure the graphics board to the system board, rotate the board upward to a 45-degree angle (2), and the pull it away from the system board connector and out of the computer (3). NOTE: Graphics card appearance may vary. To install the graphics board, reverse the removal procedure. If you need to remove the heat sink from the graphics board, loosen the four captive Torx screws that secure the heat sink from the graphics board, and then lift the heat sink from the graphics board. Graphics board 169 Power switch Description Spare part number Power switch 732767-001 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the front bezel (Front bezel on page 143). 4. Remove the optical drive (Removing the optical drive on page 151). 5. Remove the hard drive (Hard drive on page 154). 6. Remove the drive cage (Drive cage on page 164). 7. Disconnect the power switch cable from the system board connector labeled PB/LED. 8. Remove the power switch cable from atop the front I/O bracket. 9. From the front of the computer, press down (or squeeze) on the top on the power switch (1), and then rotate it down (2) to disengage it from the chassis. 10. Pull the power switch and cable assembly out through the hole in the front of the chassis. To install the power switch, reverse the removal procedure. 170 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) System board Description Spare part number System board for use in models without Windows 8 696970-001 System board for use in models with Windows 8 Standard 696970-501 System board for use in models with Windows 8 Professional 696970-601 System board for use in NetClone models 727721-001 Front I/O panel 732762-001 CAUTION: Be very careful when removing or replacing the system board to prevent damaging it. 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the memory modules (Memory on page 147). 4. Remove the front fan (Front fan on page 150). 5. Remove the optical drive (Removing the optical drive on page 151). 6. Remove the hard drive (Hard drive on page 154). 7. Remove the drive cage (Drive cage on page 164). 8. Remove the heat sink (Heat sink on page 157). 9. Disconnect the rear fan cable from the system board. 10. Remove the power button cable from atop the front I/O panel. 11. Disconnect any remaining cables connected to the system board, noting their location for reinstallation. 12. Remove the front I/O panel: a. Remove the Torx T15 screw from the right side of the panel that secures it to the front of the chassis. System board 171 b. Press the tab on right side of the panel (1), and then swing the right side of the cage away from the chassis to remove it (2). 13. Remove the three remaining Torx T15 screws that secure the system board to the chassis. 14. Slide system board toward the front of the unit until the rear connectors are clear of their slots in the chassis (1). 172 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) 15. Lift the rear of the system board until it clears the chassis, and then remove the system board from the chassis (2). To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. Rear fan Description Spare part number Rear fan 732766-001 The rear fan is secured to the rear right corner of the chassis. You must remove the system board before you can remove the rear fan. 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the optical drive (Removing the optical drive on page 151). 4. Remove the front fan (Front fan on page 150). 5. Remove the hard drive (Hard drive on page 154). 6. Remove the drive cage (Drive cage on page 164). 7. Remove the heat sink (Heat sink on page 157). 8. Remove the system board (System board on page 171). Rear fan 173 9. From the outside of the chassis, remove the four Phillips screws that secure the fan to the chassis. 10. From the inside of the chassis, slide the fan out from underneath the chassis lip, and then remove the fan. To install the rear fan, reverse the removal procedure. Antennas Two antennas are secured to chassis – one on the front, one on the back. You must remove all other components to remove the antennas. 174 1. Prepare the computer for disassembly (Preparation for disassembly on page 141). 2. Remove the access panel (Access panel on page 142). 3. Remove the optical drive (Removing the optical drive on page 151). 4. Remove the front fan (Front fan on page 150). 5. Remove the hard drive (Hard drive on page 154). Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) 6. Remove the drive cage (Drive cage on page 164). 7. Remove the heat sink (Heat sink on page 157). 8. Remove the system board (System board on page 171). 9. Remove the rear fan (Rear fan on page 173). 10. To remove the front antenna, from the inside of the front of the chassis, remove the antenna from the clips built into the base pan. 11. From the outside of the front of the chassis, remove the two Torx T8 screws (1) that secure the antenna to the chassis. Antennas 175 12. Pull the antenna out of the clips on the front of the chassis (2), and then pull the antenna out of the hole it routes through (3). 13. To remove the rear antenna, from the inside of the front of the chassis, remove the antenna from the plastic clips attached to the side of the chassis. 176 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) 14. From the outside of the rear of the chassis, remove the two Torx T8 screws that secure the antenna to the chassis. 15. Pull the antenna through the hole it routes through. To install the rear fan, reverse the removal procedure. Antennas 177 Changing from desktop to tower configuration The Ultra-slim Desktop can be used in a tower orientation with the tower stand included with the computer. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. 5. Orient the computer so that its left side is facing down and place the computer firmly down into the stand. 6. Reconnect the external equipment, plug the power cord into a power outlet, and turn the computer on. NOTE: Ensure at least 10.2 centimeters (4 inches) of space on all sides of the computer remains clear and free of obstructions. NOTE: An optional Quick Release mounting bracket is available from HP for mounting the computer to a wall, desk, or swing arm. When the mounting bracket is used, do not install the computer with the I/O ports oriented towards the ground. 178 Chapter 7 Removal and replacement procedures: Ultra-slim Desktop (USDT) Port cover Description Spare part number Port cover 588981-001 An optional rear port cover is available for the computer. To install the port cover: 1. Thread the cables through the bottom hole on the port cover (1) and connect the cables to the rear ports on the computer. 2. Insert the hooks on the port cover into the slots on the rear of the chassis, then slide the cover to the right to secure it in place (2). NOTE: For security purposes, you can install an optional cable lock to the chassis that locks the port cover and secures the computer. The port cover is secured in place by a retention lever just inside the port cover opening. To remove the port cover, pull the lever back towards the port cover opening (1), then slide the cover to the left and off the computer (2). Power supply, external The USDT chassis uses an external power supply. WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. Port cover 179 8 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: 180 ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices. ● Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot. You can set the system to: ❑ always Quick Boot (default); ❑ periodically Full Boot (from every 1 to 30 days); or ❑ always Full Boot. ● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test (POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12). ● Establish an Ownership Tag, the text of which is displayed each time the system is turned on or restarted. ● Enter the Asset Tag or property identification number assigned by the company to this computer. ● Enable the power-on password prompt during system restarts (warm boots) as well as during power-on. ● Establish a setup password that controls access to the Computer Setup (F10) Utility and the settings described in this section. ● Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or embedded NIC, so that they cannot be used until they are unsecured. Chapter 8 Computer Setup (F10) Utility ● Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: 1. Turn on or restart the computer. 2. Repeatedly press F10 when the monitor light turns green to access the utility. You can also press Esc to a menu that allows you to access different options available at startup, including the Computer Setup utility. NOTE: If you do not press F10 at the appropriate time, you must restart the computer and again repeatedly press F10 when the monitor light turns green to access the utility. 3. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security, Power, and Advanced. 4. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. 5. To apply and save changes, select File > Save Changes and Exit. ● If you have made changes that you do not want applied, select Ignore Changes and Exit. ● To reset to factory settings or previously saved default settings (some models), select Apply Defaults and Exit. This option will restore the original factory system defaults. NOTE: Not all settings shown in the following sections are available for all models CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen. Computer Setup (F10) Utilities 181 Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 8-1 Computer Setup—File Option Description System Information Lists: ● Product name ● SKU number ● Processor type/speed/stepping ● Cache size (L1/L2/L3) (dual core processors have this listed twice) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for embedded, enabled NIC (if applicable) ● System BIOS (includes family name and version) ● Chassis serial number ● Asset tracking number ● ME firmware version ● ME Management mode About Displays copyright notice. Set Time and Date Allows you to set system time and date. Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media. Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device. Restore from Removable Media Restores system configuration from a USB flash media device. Default Setup Save Current Settings as Default Saves the current system configuration settings as the default. Restore Factory Settings as Default Restores the factory system configuration settings as the default. 182 Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords. Ignore Changes and Exit Exits Computer Setup without applying or saving any changes. Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup. Chapter 8 Computer Setup (F10) Utility Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 8-2 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ● Hard Disk: Size, model, firmware version, serial number, connector color. ● CD-ROM: Model, firmware version, serial number, connector color (not included for USB CDROM). ● SMART (ATA disks only) ● Diskette: Model and firmware version. NOTE: Displays for USB diskette drives. Computer Setup (F10) Utilities 183 Table 8-2 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are three supported options: IDE, RAID, and AHCI (default). CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes. IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode. RAID - Allows DOS and boot access to RAID volumes. Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features. AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller. NOTE: The RAID/AHCI device driver must be installed prior to attempting to boot from a RAID/ AHCI volume. If you attempt to boot from a RAID/AHCI volume without the required device driver installed, the system will crash (blue screen). RAID volumes may become corrupted if they are booted to after disabling RAID. Removable Media Boot Enables/disables ability to boot the system from removable media. Default is enabled. Boot Order Allows you to: ● EFI Boot Sources: Specify the order in which EFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source. EFI boot sources always have precedence over legacy boot sources. ● Legacy Boot Sources: Specify the order in which legacy boot sources (such as a network interface card, internal hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source. Specify the order of attached hard drives. The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached). NOTE: To drag a device to a preferred place, press Enter. To remove the device from consideration as a bootable device, press F5. You can use F5 to disable individual boot items, as well as disable EFI boot and/or legacy boot. NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started. Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order, restart the computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping the boot menu) when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time. 184 Chapter 8 Computer Setup (F10) Utility Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 8-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears after a power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot. Password Options Allows you to enable/disable: (This selection appears only if a power-on password or setup password is set.) ● Lock Legacy Resources (determines whether or not Windows Device Manager is allowed to change resource settings for serial and parallel ports). ● Stringent security (enabling the stringent password disables the ability to reset the password by moving the jumper on the system board). Default is disabled. CAUTION: If you enable the stringent security feature and you forget the setup password or the power-on password, the computer is inaccessible and can no longer be used. If you lose or forget the password, the system board must be replaced. This scenario is not covered under warranty. To prevent the computer from becoming permanently unusable, record your configured setup password or power-on password in a safe place away from your computer. Without these passwords, the computer cannot be unlocked. Smart Cover ● Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing, the F10 Setup Options without entering setup password). Default is enabled. ● Password prompt on F9 & F12 (requires setup password to use these boot functions). Default is enabled. ● Network Server Mode. Default is disabled. Allows you to: ● Lock/unlock the Cover Lock. ● Set the Cover Removal Sensor to Disable/Notify User/Setup Password. NOTE: Notify User alerts the user that the sensor has detected that the cover has been removed. Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed. Computer Setup (F10) Utilities 185 Table 8-3 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: USB Security 186 You must disable AMT before trying to hide the network controller. ● Serial port ● Parallel port ● SATA ports (varies by model) Allows you to set Enabled/Disabled (default is Enabled) for: ● Front USB Ports ● Rear USB Ports ● Accessory USB Ports Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled. System IDs Allows you to set: ● Asset tag (18-byte identifier), a property identification number assigned by the company to the computer. ● Ownership tag (80-byte identifier) displayed during POST. ● Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.) ● Keyboard locale setting for System ID entry. Chapter 8 Computer Setup (F10) Utility Table 8-3 Computer Setup—Security (continued) Master Boot Record Security Enables/disables Master Boot Record (MBR) security. The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities. It also allows you to recover the "last known good" MBR, should changes to the MBR be detected when the system is restarted. When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode. NOTE: Most operating systems control access to the MBR of the current bootable disk; the BIOS cannot prevent changes that may occur while the operating system is running. Restores the backup Master Boot Record to the current bootable disk. Default is disabled. Only appears if all of the following conditions are true: ● MBR security is enabled ● A backup copy of the MBR has been previously saved ● The current bootable disk is the same disk from which the backup copy was saved CAUTION: Restoring a previously saved MBR after a disk utility or operating system has modified the MBR, may cause the data on the disk to become inaccessible. Only restore a previously saved MBR if you are confident that the current bootable disk's MBR has been corrupted or infected with a virus. Computer Setup (F10) Utilities 187 Table 8-3 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled. SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology (VTx) (enable/disable) - Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled. Virtualization Technology Directed I/O (VTd) (enable/disable) - Controls virtualization DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled. Trusted Execution Technology (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. Default is disabled. To enable this feature you must enable the following features: ● Embedded Security Device Support ● Virtualization Technology ● Virtualization Technology Directed I/O Embedded Security Device (enable/disable) - Permits activation and deactivation of the Embedded Security Device. NOTE: ● To configure the Embedded Security Device, a Setup password must be set. Reset to Factory Settings (Do not reset/Reset) - Resetting to factory defaults will erase all security keys and leave the device in a disabled state. Changing this setting requires that you restart the computer. Default is Do not reset. CAUTION: The embedded security device is a critical component of many security schemes. Erasing the security keys will prevent access to data protected by the Embedded Security Device. Choosing Reset to Factory Settings may result in significant data loss. ● 188 Measure boot variables/devices to PCR1 - Typically, the computer measures the boot path and saves collected metrics to PCR5 (a register in the Embedded Security Device). Bitlocker tracks changes to any of these metrics, and forces the user to re-authenticate if it detects any changes. Enabling this feature lets you set Bitlocker to ignore detected changes to boot path metrics, thereby avoiding re-authentication issues associated with USB keys inserted in a port. Default is enabled. Chapter 8 Computer Setup (F10) Utility Table 8-3 Computer Setup—Security (continued) System Security (continued) OS management of Embedded Security Device (enable/disable) - This option allows the user to limit OS control of the Embedded Security Device. Default is enabled. This option is automatically disabled if Trusted Execution Technology is enabled. ● Reset of Embedded Security Device through OS (enable/disable) - This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device. Default is disabled. NOTE: ● No PPI provisioning (Windows 8 only) - This option lets you set Windows 8 to bypass the PPI (Physical Presence Interface) requirement and directly enable and take ownership of the TPM on first boot. You cannot change this setting after TPM is owned/initialized, unless the TPM is reset. Default is disabled for non-Windows 8 systems, and enabled for Windows 8. ● Allow PPI policy to be changed by OS. Enabling this option allows the operating system to execute TPM operations without Physical Presence Interface. Default is disabled. NOTE: DriveLock Security To enable this option, a Setup password must be set. To enable this option, a Setup password must be set. Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence. NOTE: This selection will only appear when at least one drive that supports the DriveLock feature is attached to the system. Secure Boot Configuration This is a feature of Windows 8. ● Legacy Support—Enable/Disable. Allows you to turn off all legacy support on the computer, including booting to DOS, running legacy graphics cards, booting to legacy devices, and so on. If set to disable, legacy boot options in Storage > Boot Order are not displayed. Default is enabled. ● Secure Boot—Enable/Disable. Allows you to make sure an operating system is legitimate before booting to it, making Windows resistant to malicious modification from preboot to full OS booting, preventing firmware attacks. UEFI and Windows Secure Boot only allow code signed by pre-approved digital certificates to run during the firmware and OS boot process. Default is disabled, except for Windows 8 systems which have this setting enabled. Secure Boot enabled also sets Legacy Support to disabled. ● Key Management—This option lets you manage the custom key settings. ◦ Clear Secure Boot Keys—Don't Clear/Clear. Allows you to delete any previously loaded custom boot keys. Default is Don't Clear. ◦ Key Ownership—HP Keys/Custom Keys. Selecting Custom Mode allows you to modify the contents of the secure boot signature databases and the platform key (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Computer Setup (F10) Utilities 189 Table 8-3 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. ● Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f keys to access items before the operating system loads. Default is disabled. NOTE: If Windows 8 detects a serious error, it will interrupt the boot process automatically and display advanced boot options. From Windows 8, you can press Shift and select Restart to access the screen that lets you boot to a device or troubleshoot your computer. Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 8-4 Computer Setup—Power Option Description OS Power Management ● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle. Default is extended. ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. Default is enabled. ● Unique Sleep State Blink Rates—Enable/Disable. This feature is designed to provide a visual indication of what sleep state the system is in. Each sleep state has a unique blink pattern. Default is disabled. NOTE: For Windows 8 systems with Fast Boot support, a normal shutdown goes to the S4 state, not the S5 state. 190 ◦ S0 (On) = Solid white LED. ◦ S3 (Stand By)= 3 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated cycles of 3 blinks and a pause. ◦ S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated cycles of 4 blinks and a pause. ◦ S5 (Soft Off) = LED is off. Chapter 8 Computer Setup (F10) Utility Table 8-4 Computer Setup—Power (continued) Hardware Power Management SATA Power Management – Enables or disables SATA bus and/or device power management. Default is enabled. S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled. PCI Express x16 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled. PCI Express x1 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled. Network Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled. USB 3.0 Controller – Sets ASPM of the bus. ASPM lets you set lower power modes that activate when the bus is not being used. Options are Disabled, LOs, L1, LOs and L1. Default is ASPM Disabled. Thermal Fan idle mode—This bar graph controls the minimum permitted fan speed. NOTE: This setting only changes the minimum fan speed. The fans are still automatically controlled. Computer Setup (F10) Utilities 191 Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 8-5 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots. ◦ Clear Memory = No memory count on cold boot. Clears memory on all boots. ◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days. Clears memory on all boots. ● POST messages (enable/disable). Enabling this feature will cause the system to display POST error messages, which are error messages displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC. A POST error message will only display on screen if the computer is capable of booting this far. If the POST detects an error before this point, a beep code is generated instead. Default is disabled. ● Press the ESC key for Startup Menu (Enable/Disable). This feature controls the display of the text “Press the ESC key for Startup Menu” during POST. This text does not display on Windows 8 systems with Fast Boot support. Other text also will not display (for example, Ownership Tag). Default is enabled. ● Option ROM Prompt (enable/disable). Enabling this feature will cause the system to display a message before loading option ROMs. Default is enabled. ● After Power Loss (off/on/previous state). Default is Power off. Setting this option to: ◦ Power off—causes the computer to remain powered off when power is restored. ◦ Power on—causes the computer to power on automatically as soon as power is restored. ◦ Previous state—causes the computer to power on automatically as soon as power is restored, if it was on when power was lost. NOTE: If you turn off power to the computer using the switch on a power strip, you will not be able to use the suspend/sleep feature or the Remote Management features. 192 ● POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup. Default is None. ● Remote Wakeup Boot Source (remote server/local hard drive). Default is Local hard drive. ● Factory Recovery Boot Support (Enable/Disable). Provides the ability for the BIOS to redirect the boot to the recovery partition on the user hard drive, if present. Some versions of the recovery software honor the F11 key press even when this feature is disabled by the BIOS. Default is disabled. ● Bypass F1 Prompt on Configuration Changes (Enable/Disable). Allows you to set the computer not to confirm when changes were made. Default is disabled. Chapter 8 Computer Setup (F10) Utility Table 8-5 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security. Bus Options Device Options Allows you to enable or disable: ● PCI SERR# Generation. Default is enabled. ● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed. Default is disabled. Allows you to set: ● Printer mode (Bi-Directional, EPP + ECP, Output Only). ECP = Enhanced Capabilities Port, EPP = Enhanced Parallel Port. Default is EPP+ECP. ● Num Lock State at Power-On (off/on). Default is off. ● Integrated Video (enable/disable). Use this option to disable the integrated video controller when another video controller is present in the system. Default is enabled. ● Integrated Graphics (Auto/Disable/Force) Use this option to manage integrated (UMA) graphics memory allocation. The value you choose is allocated permanently to graphics and is unavailable to the operating system. For example, if you set this value to 512M on a system with 2 GB of RAM, the system always allocates 512 MB for graphics and the other 1.5 GB for use by the BIOS and operating system. Default is Auto which sets memory allocation to 512 MB. If you select Force, the UMA Frame Buffer Size option displays, which lets you set the UMA memory size allocation between 32 MB and 1 GB. ● Internal Speaker (does not affect external speakers). Default is enabled. ● NIC PXE Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option-ROM-enabled. Default is PXE. ● SATA RAID Option ROM Download (enable/disable). The BIOS contains an embedded SATA RAID option ROM for RAID support. This can be temporarily disabled to save DCH space. Note that with the option ROM disabled, users will be unable to boot to hard drives in the system while running in RAID mode. Default is disabled. ● Multi-Processor (enable/disable). Use this option to disable multi-processor support under the OS. Default is enabled. ● Hyper threading (enable/disable). Use this option to disable processor hyper-threading. ● Turbo Mode (enable/disable). Allows you to enable and disable the Intel Turbo Mode feature, which allows one core of the system to run at a higher than standard frequency and power if other cores are idle. Default is enabled. Computer Setup (F10) Utilities 193 Table 8-5 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable). Allows you to enable or disable functions of the embedded Management Engine (ME) such as Active Management Technology (AMT). If set to disable, the Management Engine is set to a temporarily disabled state and will not provide functions beyond necessary system configuration. Default is enabled. ● Unconfigure AMT/ME (enable/disable). Allows you to unconfigure any provisioned management settings for AMT. The AMT settings are restored to factory defaults. This feature should be used with caution as AMT will not be able to provide any set AMT management functions once unconfigured. Default is disabled. ● Hide Unconfigure ME Confirmation Prompt (enable/disable). Allows you to set the system to not display the confirmation to unconfigure ME. ● Watchdog Timer (enable/disable). Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated. BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console. An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization. Default is enabled. Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup—File on page 182 in the Computer Setup—File table.) NOTE: It is recommended that you save any modified computer configuration settings to a USB flash media device and save the device for possible future use. To restore the configuration, insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup (F10) Utility. (See Computer Setup—File on page 182 in the Computer Setup—File table.) 194 Chapter 8 Computer Setup (F10) Utility 9 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions. NOTE: For information on specific error messages that may appear on the screen during Power-On Self-Test (POST) at startup, refer to Appendix A, POST error messages on page 236. Safety and comfort WARNING! Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury. Refer to the Safety & Comfort Guide at http://www.hp.com/ ergo for more information on choosing a workspace and creating a safe and comfortable work environment. For more information, refer to the Safety & Regulatory Information guide. Before you call for technical support If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. ● Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 180 for more information. ● Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST error messages on page 236 for more information. ● If the screen is blank, plug the monitor into a different video port on the computer if one is available. Or, replace the monitor with a monitor that you know is functioning properly. ● If you are working on a network, plug another computer with a different cable into the network connection. There may be a problem with the network plug or cable. ● If you recently added new hardware, remove the hardware and see if the computer functions properly. Safety and comfort 195 ● If you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful hints on page 196 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe. Access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. ● Restore the system from the Recovery Disc Set that you created or restore the system to its original factory condition in System Software Requirement Disks (SSRD). CAUTION: Restoring the system will erase all data on the hard drive. Be sure to back up all data files before running the restore process. NOTE: For sales information and warranty upgrades (Care Packs), call your local authorized service provider or dealer. Helpful hints If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking further action: 196 ● Check that the computer and monitor are plugged into a working electrical outlet. ● Check that the voltage select switch (some models) is set to the appropriate voltage for your region (115V or 230V). ● Check that the computer is turned on and the white power light is on. ● Check that the monitor is turned on and the green monitor light is on. Chapter 9 Troubleshooting without diagnostics ● Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST error messages on page 236 for more information. ● Turn up the brightness and contrast controls of the monitor if the monitor is dim. ● Press and hold any key. If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup. If it does not restart, press the power button to start the computer. ● Reconfigure the computer after installing a non-plug and play expansion board or other option. See Solving Hardware Installation Problems on page 220 for instructions. ● Be sure that all the needed device drivers have been installed. For example, if you are using a printer, you need a driver for that model printer. ● Remove all bootable media (CD/DVD or USB device) from the system before turning it on. ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter. During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function. You can select which source will be the default VGA source in Computer Setup. CAUTION: When the computer is plugged into an AC power source, there is always voltage applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage. Helpful hints 197 Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Computer appears locked up and will not turn off when the power button is pressed. Cause Solution Software control of the power switch is not functional. 1. Press and hold the power button for at least four seconds until the computer turns off. 2. Disconnect the power cord from the electrical outlet. Computer will not respond to keyboard or mouse. Cause Solution Computer is in Sleep state. To resume from Sleep state, press the power button. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. System has locked up. Restart computer. Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. NOTE: Connecting the computer to a live AC outlet prolongs the life of the RTC battery. To access Control Panel in Windows 7, select Start, and then select Control Panel. To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel from the list of applications. 198 Chapter 9 Troubleshooting without diagnostics Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Options. There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1. Check the Computer Setup settings to make sure the internal system speaker is not muted (this setting does not affect the external speakers). 2. Make sure the external speakers are properly connected and powered on and that the speakers' volume control is set correctly. 3. Use the system volume control available in the operating system to make sure the speakers are not muted or to increase the volume. Cannot remove computer cover or access panel. Cause Solution Smart Cover Lock, featured on some computers, is locked. Unlock the Smart Cover Lock using Computer Setup. In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot. 1. Make sure airflow to the computer is not blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. 2. Make sure fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heat sink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. Low on memory. Add more memory. Solving general problems 199 Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: 1. Close unnecessary applications to free up memory. 2. Add more memory. 3. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup: In Windows 7: a. Go to Start > All Programs > Accessories > Run b. Type msconfig, and then press Enter. c. On the Startup tab of the System Configuration Utility, clear applications that you do not want to launch automatically, and the click OK. In Windows 8: Some software applications, especially games, are stressful on the graphics subsystem. Cause unknown. 200 Chapter 9 Troubleshooting without diagnostics a. On the Start screen, right-click, and then select the All apps icon. b. Under Windows System, click Run. c. Type msconfig, and then press Enter. d. On the Startup tab of the System Configuration Utility, clear applications that you do not want to launch automatically, and the click OK. 1. Lower the display resolution for the current application or consult the documentation that came with the application for suggestions on how to improve performance by adjusting parameters in the application. 2. Add more memory. 3. Upgrade the graphics solution. Restart the computer. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins. If the fan does not spin, make sure the fan cable is plugged onto the system board header. 3. If fan a plugged in and not spinning, replace it. A fan may be blocked or not turning. OR The heat sink is not properly attached to the processor. System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns white, then: 1. If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. 3. Replace the system board. OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on white then: 1. Check that the unit is plugged into a working AC outlet. 2. Open the access panel and check that the power button cable is properly connected to the system board. 3. Check that the power supply cables are properly connected to the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button assembly. 5. If the 5V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. Solving general problems 201 Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply. Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins. If the fan does not spin, make sure the fan cable is plugged onto the system board header. 3. If fan a plugged in and not spinning, replace it. A fan may be blocked or not turning. OR The heat sink is not properly attached to the processor. 202 Chapter 9 Troubleshooting without diagnostics Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Open the access panel and ensure the power supply cable is seated into the connector on the system board. 3. Check if a device is causing the problem by removing ALL attached devices (such as hard drives or optical drives and expansion cards). Power on the system. If the system enters POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly. 4. Replace the power supply. 5. Replace the system board. The incorrect external power supply adapter is being used on the All-in One or USDT. The power supply adapter must be at the correct power rating and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied power supply adapter. Solving power problems 203 Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and rightclick on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then select File Explorer from the list of applications. In the left column, expand Computer, right-click on a drive, select Properties, and then select the Tools tab. Under Error checking click Check. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with a file. In Windows 7, click Start, expand Computer, and rightclick on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then click File Explorer from the list of applications. In the left column, expand Computer, right-click on a drive, select Properties, and then select the Tools tab. Under Error checking click Check. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 220 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > PowerOn Options. 204 Chapter 9 Troubleshooting without diagnostics Drive not found (identified). Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard drive may have been damaged. 1. Perform Drive Protection System (DPS) testing in system ROM. System files missing or not properly installed. 1. Insert bootable media and restart the computer. 2. Boot to the windows installation media and select the recovery option. If only a restore kit is available, then select the File Backup Program option, and then restore the system. 3. Install system files for the appropriate operating system. Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility and enable the hard drive entry in the Storage > Boot Order list. Bootable hard drive is not attached as first in a multi-hard drive configuration. If attempting to boot from a hard drive, ensure it is attached to the system board dark blue SATA connector. Bootable hard drive is not listed first in the Boot Order. Run the Computer Setup utility and select Storage > Boot Order and ensure the bootable hard drive is listed immediately under the Hard Drive entry. Computer will not boot from hard drive. Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup. 1. Check SATA cable connections. 2. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Solving hard drive problems 205 Computer will not boot from hard drive. Cause Solution Hard Drive's “Emulation Type” is set to “None.” (some models) Run the Computer Setup utility and change the “Emulation Type” to “Hard Disk” in the device's details under Storage > Device Configuration. Hard drive is damaged. Observe if the front panel Power LED is blinking RED and if any beeps are heard. See Appendix A, POST error messages on page 236 to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. Computer seems to be locked up. 206 Cause Solution Program in use has stopped responding to commands. 1. Use the task manager to close programs that do not respond. 2. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. Chapter 9 Troubleshooting without diagnostics Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card. Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows. A write-protected or locked error occurs when attempting to write to the media card. Cause Solution Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/ Memory Stick/PRO card. If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position. If using a Memory Stick/PRO card, make sure that the lock tab located on the bottom of the Memory Stick/PRO card is not in the locked position. Can not write to the media card. Cause Solution The media card is a read-only memory (ROM) card. Check the manufacturer’s documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards. Media card is locked. Locking the media card is a safety feature that prevents writing to and deleting from an SD/ Memory Stick/PRO card. If using an SD card, make sure that the lock tab located on the right of the SD card is not in the locked position. If using a Memory Stick/PRO card, make sure that the lock tab located on the bottom of the Memory Stick/PRO card is not in the locked position. Unable to access data on the media card after inserting it into a slot. Cause Solution The media card is not inserted properly, is inserted in the wrong slot, or is not supported. Ensure that the card is inserted properly with the gold contact on the correct side. The green LED will light if inserted properly. Solving media card reader problems 207 Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. In Windows 8, on the Start screen, type e, and then click File Explorer from the list of applications. Expand Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. NOTE: Never remove the card when the green LED is flashing After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that the operating system can recognize the reader and the available ports, and then recognize the media inserted in the reader. After inserting a media card in the reader, the computer attempts to boot from the media card. 208 Cause Solution The inserted media card has boot capability. 1. If you do not want to boot from the media card, remove it during boot or do not select the option to boot from the inserted media card during the boot process. 2. During POST (Power On Self-Test), press F9 to modify the boot menu. 3. Change the boot sequence in F10 Computer Setup. Chapter 9 Troubleshooting without diagnostics Solving display problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct. Check the cable connection from the monitor to the computer and to the electrical outlet. You may have a screen blanking utility installed or energy saver features are enabled. Press any key or click the mouse button and type your password (if set). System ROM is corrupted; system is running in Boot Block Emergency Recovery Mode (indicated by eight beeps). Reflash the system ROM with the latest BIOS image. You are using a fixed-sync monitor and it will not sync at the resolution chosen. Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Monitor cable is plugged into the wrong connector. Systems may have a monitor connection on both the motherboard or an add-in card. Try moving the monitor connection to a different connector on the back of the computer Monitor settings in the computer are not compatible with the monitor. 1. In Control Panel, select Category from the View by list, then under Appearance and Personalization, select Adjust screen resolution. To access Control Panel in Windows 7, click Start, and then select Control Panel. To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel from the list of applications. 2. Monitor is configured to use an input that is not active. Expand the Resolution box, and then use the sliding control to reset the resolution. Use the monitor's on-screen menu controls to select the input that is being driven by the system. Refer to the monitor's user documentation for more information on the on-screen controls and settings. Solving display problems 209 Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: 1. Reseat the graphics card (if applicable). Power on the system. 2. Replace the graphics card (if applicable). 3. Replace the system board. For systems with integrated graphics, replace the system board. Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause, and the computer beeps seven times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Replace the system board. Monitor does not function properly when used with energy saver features. 210 Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled. Disable monitor energy saver feature. Chapter 9 Troubleshooting without diagnostics Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Check that the graphics cable is securely connected to the graphics card (if applicable) or video connector and the monitor. Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted. 1. Be sure the monitor cable is securely connected to the computer. 2. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart. 3. Fluorescent lights or fans may be too close to the monitor. Monitor needs to be degaussed. Degauss the monitor. Refer to the documentation that came with the monitor for instructions. Image is not centered. Cause Solution Position may need adjustment. Press the monitor's Menu button to access the OSD menu. Select ImageControl/ Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image. Solving display problems 211 “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. To enter Safe Mode in Windows 7: 1. Restart the computer. 2. Press and hold the F8 key as your computer restarts, before the Windows logo appears. If the Windows logo appears, you must restart the computer and try again. 3. On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option you want, and then press Enter. 4. Log on to your computer with a user account that has administrator rights. When your computer is in safe mode, Safe Mode displays in the corners of your monitor. To exit safe mode, restart your computer and let Windows start normally. To enter Safe Mode in Windows 8: 1. Press the Windows logo + l to open the Settings charm. 2. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, select Startup Settings, and then click Restart. 4. Use the function keys or number keys to select the safe mode option you want. When your computer is in safe mode, Safe Mode displays in the corners of your monitor. To exit safe mode, restart your computer and let Windows start normally. 212 Chapter 9 Troubleshooting without diagnostics High pitched noise coming from inside a flat panel monitor. Cause Solution Brightness and/or contrast settings are too high. Lower brightness and/or contrast settings. Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Flat panel monitor’s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card. 1. Select the monitor’s Auto-Adjustment option in the monitor’s on-screen display menu. 2. Manually synchronize the Clock and Clock Phase onscreen display functions. To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics card is not seated properly or is bad (some models). 1. Reseat the graphics card. 2. Replace the graphics card. Certain typed symbols do not appear correct. Cause Solution The font you are using does not support that particular symbol. Use the Character Map to locate and select the appropriate symbol. You can copy the symbol from the Character Map into a document. In Windows 7, click Start, select All Programs, select Accessories, select System Tools, and then select Character Map. In Windows 8, on the Start screen, type ch, and then select Character Map from the list of applications. Solving display problems 213 Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted. Double-click the Speaker icon on the taskbar, then make sure that Mute is not selected and use the volume slider to adjust the volume. NOTE: In Windows 8, the taskbar is available at the bottom of the Desktop screen. Audio is hidden in Computer Setup. Enable the audio in Computer Setup: Security > Device Security > System Audio. The external speakers are not turned on. Turn on the external speakers. The audio device may be connected to the wrong jack. Ensure that the device is connected to the correct jack on the computer. The rear audio jack output is the green receptacle. The speakers should be plugged into the line-out jack and the headphones should be plugged into the headphone jack. External speakers plugged into the wrong audio jack on a recently installed sound card. See the sound card documentation for proper speaker connection. The rear audio jack output is the green receptacle. Headphones or devices connected to the line-out connector mute the internal speaker. Turn on and use headphones or external speakers, if connected, or disconnect headphones or external speakers. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Internal speaker is disabled in Computer Setup. 214 Chapter 9 Troubleshooting without diagnostics Enable the internal speaker in Computer Setup. Select Advanced > Device Options > Internal Speaker. Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Some applications can select which audio output device is used. Make sure the application has selected the correct audio device. The operating system controls may be set to use a different audio device as the default output device than what is expected. Set the operating system to use the correct audio device. Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output connector. The rear audio output connector is for powered audio devices and is not designed for headphone use. Plug the headphones into the headphone connector on the front of the computer. Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format. Line-in jack is not functioning properly. Cause Solution Jack has been reconfigured in the audio driver or application software. In the audio driver or application software, reconfigure the jack or set the jack to its default value. Solving audio problems 215 There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Some applications can select which audio output device is used. Make sure the application has selected the correct audio device. The operating system controls may be set to use a different audio device as the default output device than what is expected. Set the operating system to use the correct audio device. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. To run MS-DOS commands, press the Windows key + r, type cmd in the Open box, and then click OK. 216 If you are on a network, you may not have made the connection to the printer. Make the proper network connections to the printer. Printer may have failed. Run printer self-test. Chapter 9 Troubleshooting without diagnostics Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application. The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer will not print. Cause Solution The printer may be out of paper. Check the paper tray and refill it if it is empty. Solving printer problems 217 Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive. Cause Solution If your computer is equipped with USB 3.0 ports, connected USB 3.0 devices can interfere with the wireless keyboard USB receiver. Connect the wireless keyboard USB receiver to a USB 2.0 port that is separated from ports with USB 3.0 devices. If you still experience interference, you may have to place the connectors farther apart using an external USB hub. Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. Shut down the computer, reconnect the keyboard to the back of the computer, and then restart the computer. Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the computer. Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Cursor will not move using the arrow keys on the keypad. 218 Cause Solution The Num Lock key is on. Press the Num Lock key. The Num Lock light should be off if you want to use the arrow keys on the keypad. You can disable or enable the Num Lock key in Computer Setup at Advanced > Device Options. Chapter 9 Troubleshooting without diagnostics Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press Enter. 3. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Windows 8: 1. Press the Windows logo + l to open the Settings charm. 2. Use the arrow keys to select Power, and then press Enter. 3. Use the arrow keys to select Shut Down, and then press Enter. 4. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard) and restart. Program in use has stopped responding to commands. Shut down the computer using the keyboard then restart the computer. Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Mouse will only move vertically, horizontally, or movement is jerky. Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty. Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. Solving keyboard and mouse problems 219 Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen. To open the Add Hardware Wizard, open a Command Prompt and open hdwwiz.exe. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. Table 9-1 Solving Hardware Installation Problems A new device is not recognized as part of the system. Cause Solution Device is not seated or connected properly. Ensure that the device is properly and securely connected and that pins in the connector are not bent down. Cable(s) of new external device are loose or power cables are unplugged. Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down. Power switch of new external device is not turned on. Turn off the computer, turn on the external device, then turn on the computer to integrate the device with the computer system. When the system advised you of changes to the configuration, you did not accept them. Reboot the computer and follow the instructions for accepting the changes. A plug and play board may not automatically configure when added if the default configuration conflicts with other devices. Use Windows Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. USB ports on the computer are disabled in Computer Setup. 220 Chapter 9 Troubleshooting without diagnostics Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security > USB Security. Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4. 2. Observe the beeps and LED lights on the front of the computer. Beeps and flashing LEDs are codes for specific problems. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. NOTE: DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving Hardware Installation Problems 221 Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card (some models) is not seated properly or is bad, or system board is bad. For systems with a graphics card: 1. Reseat the graphics card. Power on the system. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away. 2. Once bad card is identified, remove and replace bad option card. 3. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table 9-2 Solving Network Problems Wake-on-LAN feature is not functioning. 222 Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 Maximum Power Saving option in Computer Setup. Select Power > Hardware Power Management > S5 Maximum Power Savings. Chapter 9 Troubleshooting without diagnostics Table 9-2 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN. Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows 7: 1. Select Start > Control Panel > Network and Sharing Center. 2. Under Tasks, select Manage network connections. 3. Click Local Area Connection. 4. Click the Properties button. 5. Click the Configure button. 6. Click the Power Management tab, then select Allow this device to wake the computer. To enable Wake-on-LAN in Windows 8: 1. From the Start screen, type c, and then select Control Panel from the list of applications. 2. Select Network and Sharing Center, and then click the Ethernet link next to the connection. 3. Click the Properties button. 4. Click the Configure button. 5. Click the Power Management tab, then enable the appropriate Wake-on LAN option. Solving Network Problems 223 Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site. Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. 224 Network driver is not properly loaded. Reinstall network drivers. System cannot autosense the network. Disable auto-sensing capabilities and force the system into the correct operating mode. Chapter 9 Troubleshooting without diagnostics Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the cable. Ensure that the cable and device at the other end are operating correctly. Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller is defective. Contact an authorized service provider. Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current configuration. Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. The network controller is not configured for this computer. Select the Network and Sharing Center icon in the Control Panel and configure the network controller. To access Control Panel in Windows 7, click Start, and then select Control Panel. To access Control Panel in Windows 8, from the Start screen, type c, and then select Control Panel. Network controller stopped working when an expansion board was added to the computer. Cause Solution Network controller interrupt is shared with an expansion board. Under the Computer Setup Advanced menu, change the resource settings for the board. The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. Under the Computer Setup Advanced menu, change the resource settings for the board. Solving Network Problems 225 Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from a different computer). The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is defective. Contact an authorized service provider. New network card will not boot. Cause Solution New network card may be defective or may not meet industrystandard specifications. Install a working, industry-standard NIC, or change the boot sequence to boot from another source. Cannot connect to network server when attempting Remote System Installation. Cause Solution The network controller is not configured properly. Verify Network Connectivity, that a DHCP Server is present, and that the Remote System Installation Server contains the NIC drivers for your NIC. System setup utility reports unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider. Solving memory problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system. 226 Chapter 9 Troubleshooting without diagnostics NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dualchannel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), thirdparty data storage, and other management functions. System will not boot or does not function properly after installing additional memory modules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board. This socket must be populated with a memory module. Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly. Replace module with the correct industry-standard device for the computer. On some models, ECC and non-ECC memory modules cannot be mixed. Out of memory error. Cause Solution You have run out of memory to run the application. Check the application documentation to determine the memory requirements. Memory count during POST is wrong. Cause Solution The memory modules may not be installed correctly. Check that the memory modules have been installed correctly and that proper modules are used. Integrated graphics may use system memory. No action required. Insufficient memory error during operation. Cause Solution Too many Terminate and Stay Resident programs (TSRs) are installed. Delete any TSRs that you do not need. You have run out of memory for the application. Check the memory requirements for the application or add more memory to the computer. Solving memory problems 227 Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table. Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heat sink is installed properly. Power LED flashes Red three times, once every second, followed by a two second pause. Cause Solution Processor is not seated properly or not installed. 1. Check to see that the processor is present. 2. Reseat the processor. Power LED flashes Red eleven times, once every second, followed by a two second pause. 228 Cause Solution The current processor does not support a feature previously enabled on this system. 1. Install a TXT (Trusted Execution Technology) capable processor. 2. Disable TXT in the Computer Setup (F10) utility. 3. Reinstall the original processor. Chapter 9 Troubleshooting without diagnostics Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure CD-ROM is enabled in Storage > Boot Order. Network Boot is enabled in Computer Setup. Run the Computer Setup utility and disable Network Boot in Security > Network Boot. Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections. The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 220 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > PowerOn Options. The device is attached to a SATA port that has been hidden in Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Security > Device Security. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Solving CD-ROM and DVD problems 229 Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media. Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media is corrupt. Try different media to confirm whether media is valid. Media has been inserted upside down. Re-insert the media with the label facing up. The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video. Wait at least 30 seconds to let the DVD-ROM drive determine the type of media being played. If the disc still does not start, read the other solutions listed for this topic. CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, available from most computer stores. Windows does not detect the CD-ROM or DVD-ROM drive. 1. Use Device Manager to remove or uninstall the device. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager. 2. 230 Chapter 9 Troubleshooting without diagnostics Restart the computer and let Windows detect the CD or DVD driver. Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Computer Setup. Run the Computer Setup utility and enable USB ports in Security > USB Security. The device was not properly seated before power-up. Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure USB is enabled in Storage > Boot Order. The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. Flash drive is defective. Try a different flash drive. Solving USB flash drive problems 231 Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power. If the USB device requires AC power, be sure one end is connected to the device and one end is connected to a live outlet. The correct device driver is not installed. 1. Install the correct driver for the device. 2. You might need to reboot the computer. 1. If possible, replace the cable. 2. Restart the computer. 1. Replace the device. 2. Restart the computer. The cable from the device to the computer does not work. The device is not working. USB ports on the computer are disabled in Computer Setup. Run the Computer Setup utility and ensure that the USB ports are set to Enabled in Security > USB Security. Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. 232 Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance. Web browser is not set up properly. Verify that the Web browser is installed and set up to work with your ISP. Cable/DSL modem is not plugged in. Plug in cable/DSL modem. You should see a “power” LED light on the front of the cable/DSL modem. Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.) Chapter 9 Troubleshooting without diagnostics Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.) Windows 7: 1. Select Start > Control Panel. 2. Click Internet Options. 3. In the Browsing history section on the General tab, click the Delete button. 4. Select the Cookies check box and click the Delete button. Windows 8: 1. From the Start screen, type c, and then select Control Panel from the list of applications.. 2. Click Internet Options. 3. In the Browsing history section on the General tab, click the Delete button. 4. Select the Cookies check box and click the Delete button. Cannot automatically launch Internet programs. Cause Solution You must log on to your ISP before some programs will start. Log on to your ISP and launch the desired program. Solving Internet access problems 233 Solving software problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred. Observe the beeps and LED lights on the front of the computer. See Appendix A, POST error messages on page 236 to determine possible causes. See the Worldwide Limited Warranty for terms and conditions. 234 Chapter 9 Troubleshooting without diagnostics Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu. You can also create a system repair disc that contains the System Recovery Options menu. If the problem is severe enough that Startup Repair doesn't start on its own and you can't access the System Recovery Options menu on your computer's hard disk, you can get to the menu and start Startup Repair by using the Windows installation disc or a system repair disc that you created earlier. In Windows 8, use Automatic Repair to fix problems that might prevent Windows from starting correctly. To access Automatic Repair: 1. Press the Windows logo + l to open the Settings charm. 2. Select Change PC Settings, select General, and then under Advanced startup, click Restart now. 3. Select Troubleshoot, select Advanced options, and then select Automatic Repair. Windows starts Automatic Repair. 4. Select the account to use to begin Automatic Repair, and type the password for the account. Windows diagnoses the computer and attempts the repair it. “Illegal Operation has Occurred” error message is displayed. Cause Solution Software being used is not Microsoft-certified for your version of Windows. Verify that the software is certified by Microsoft for your version of Windows (see program packaging for this information). Configuration files are corrupt. If possible, save all data, close all programs, and restart the computer. Solving software problems 235 10 POST error messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message. To manually switch to the POST Messages Enabled mode during POST, press any key (except F10, F11, or F12). The default mode is POST Message Disabled. The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection. Quick Boot is a fast startup process that does not run all of the system level tests, such as the memory test. Full Boot runs all of the ROM-based system tests and takes longer to complete. Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis. To establish the schedule, reconfigure the computer to the Full Boot Every x Days mode, using Computer Setup. NOTE: For more information on Computer Setup, see Computer Setup (F10) Utility on page 180. 236 Chapter 10 POST error messages POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2. Flash the ROM if needed. 3. If an expansion board was recently added, remove it to see if the problem remains. 4. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 249.) 5. If the message disappears, there may be a problem with the expansion card. 6. Replace the system board. 1. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 249.) 2. Remove expansion boards. 3. Replace the system board. 1. If a PCI expansion card was recently added, remove it to see if the problem remains. 2. In Computer Setup, set Advanced > Device Options > NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card's option ROM. Internal PXE option ROM is used for booting from the NIC to a PXE server. 103-System Board Failure 110-Out of Memory Space for Option ROMs 162-System Options Not Set DMA or timers. Recently added PCI expansion card contains an option ROM too large to download during POST. Configuration incorrect. RTC (real-time clock) battery may need to be replaced. Run Computer Setup and check the configuration in Advanced > Onboard Devices. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. POST numeric codes and text messages 237 Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement. RTC (real-time clock) battery may need to be replaced. 163-Time & Date Not Set CMOS jumper may not be properly installed. Check for proper placement of the CMOS jumper if applicable. 164-MemorySize Error Memory amount has changed since the last boot (memory added or removed). Press the F1 key to save the memory changes. 164-MemorySize Error Memory configuration incorrect. 1. Run Computer Setup or Windows utilities. 2. Make sure the memory module(s) are installed properly. 3. If third-party memory has been added, test using HP-only memory. 4. Verify proper memory module type. 1. Ensure memory modules are correctly installed. 2. Verify proper memory module type. 3. Remove and replace the identified faulty memory module(s). 4. If the error persists after replacing memory modules, replace the system board. A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. 1. Verify proper memory module type. 2. Try another memory socket. 3. Replace DIMM with a module conforming to the SPD standard. 214-DIMM Configuration Warning Populated DIMM Configuration is not optimized. Rearrange the DIMMs so that each channel has the same amount of memory. 219-ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module(s) support ECC memory error correction. 1. If additional memory was recently added, remove it to see if the problem remains. 2. Check product documentation for memory support information. 201-Memory Error 213-Incompatible Memory Module in Memory Socket(s) X, X, ... 238 RAM failure. Chapter 10 POST error messages Control panel message Description Recommended action 301-Keyboard Error Keyboard failure. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat the graphics card (if applicable). 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 249.) 3. Verify monitor is attached and turned on. 4. Replace the graphics card (if possible). 303-Keyboard Controller Error 304-Keyboard or System Unit Error 501-Display Adapter Failure I/O board keyboard controller. Keyboard failure. Graphics display controller. 510-Flash Screen Image Corrupted Flash Screen image has errors. Reflash the system ROM with the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. 1. Reseat chassis, rear chassis, or front chassis fan. 2. Reseat fan cable. 3. Replace chassis, rear chassis, or front chassis fan. 1. Reseat front chassis fan. 2. Reseat fan cable. 3. Replace front chassis fan. 512-Chassis, Rear Chassis, or Front Chassis Fan not Detected 513-Front Chassis fan not detected Chassis, rear chassis, or front chassis fan is not connected or may have malfunctioned. Front chassis fan is not connected or may have malfunctioned. POST numeric codes and text messages 239 Control panel message Description Recommended action 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctioned. 1. Reseat CPU or chassis fan. 2. Reseat fan cable. 3. Replace CPU or chassis fan. 1. Reseat power supply fan. 2. Reseat fan cable. 3. Replace power supply fan. 1. Check and/or replace cables. 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 249.) 3. Replace diskette drive. 4. Replace the system board. 1. Disconnect any other diskette controller devices (tape drives). 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 249.) 515-Power Supply fan not detected 601-Diskette Controller Error 605-Diskette Drive Type Error Power supply fan is not connected or may have malfunctioned. Diskette controller circuitry or floppy drive circuitry incorrect. Mismatch in drive type. 660-Display cache is detected unreliable Integrated graphics controller display cache is not working properly and will be disabled. Replace system board if minimal graphics degrading is an issue. 912-Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup. No action required. 917-Front Audio Not Connected Front audio harness has been detached or unseated from motherboard. Reconnect or replace front audio harness. 918-Front USB Not Connected Front USB harness has been detached or unseated from motherboard. Reconnect or replace front USB harness. 921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this device and the system or PCI Express Link could not be retrained to an x1. Try rebooting the system. If the error reoccurs, the device may not work with this system 1151-Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 249.) 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 240 Chapter 10 POST error messages Control panel message Description Recommended action 1152-Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 249.) 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password security and resetting CMOS on page 249.) 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test in F2 Diagnostics. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 1155-Serial Port Address Conflict Detected 1720-SMART Hard Drive Detects Imminent Failure Both external and internal serial ports are assigned to same IRQ. Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1796-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3. Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2. 1797-SATA Drivelock is not supported in RAID mode. Drivelock is enabled on one or more SATA hard drives, and they cannot be accessed while the system is configured for RAID mode. Either remove the Drivelocked SATA device or disable the Drivelock feature. To disable the Drivelock feature, enter Computer Setup, change Storage > Storage Options > SATA Emulation to IDE, and select File > Save Changes and Exit. Reenter Computer Setup and select Security > Drivelock Security. For each listed Drivelock-capable SATA device, ensure Drivelock is Disabled. Lastly, change Storage > Storage Options > SATA Emulation back to RAID and select File > Save Changes and Exit. 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. POST numeric codes and text messages 241 Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the computer, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4. If the error persists, replace the system board. 2201-MEBx Module did not checksum correctly 2202-PMM Deallocation Error during MEBx cleanup 2203-Setup error during MEBx execution 242 Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. MEBx selection or exit resulted in a setup failure. Chapter 10 POST error messages Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. 2205-Interface error during MEBx execution MEBx operation experienced a hardware error during communication with ME. 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. 2212-USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly. 1. Try a different USB key device for provisioning. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 1. Update to the latest ME firmware version. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. 3. If the error still persists, replace the system board. 1. Recreate the provisioning file using third party management console software. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board. 2217-ME Firmware Version request failure 2218-ME Firmware Version should be updated 2219-USB Key Provisioning file has invalid header identifier ME firmware is not properly responding to BIOS query for version information. ME firmware must be updated to match current functionality contained in the system BIOS. Provisioning file contained on the USB key has been corrupted or is not a valid version for the current ME firmware. POST numeric codes and text messages 243 Control panel message Description Recommended action 2220-USB Key Provisioning file has mismatch version Provisioning file contained on the USB key is not a valid version for the current ME firmware. 1. Reboot the computer. 2. If the error persists and system BIOS has been recently updated, restore previous system BIOS version. Otherwise, update the ME firmware version. 3. If the error still persists, replace the system board. Error occurred during MEBx execution which fails into the “General” grouping. Status information displayed along with the error provides further clarity into the failure. MEBx handles transference of information between the system BIOS and ME firmware. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. Error occurred during MEBx execution which fails into “ME” grouping. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading. A failure has occurred after the ME firmware update process in which the BIOS could not relock the ME firmware region. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. Special system configurations with reduced ME firmware image require BIOS control of ME firmware upgrading. A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version and ME firmware version. 3. If the error still persists, replace the system board. Electronic serial number is missing. Enter the correct serial number in Computer Setup. 2230-General error during MEBx execution 2231-ME error during MEBx execution 2232-AMT error during MEBx execution 2233-HECI error during MEBx execution 2239-ME image lock failure 2240-ME image unlock failure Invalid Electronic Serial Number 244 Error occurred during MEBx execution which fails into “AMT” grouping. Error occurred during MEBx execution which fails into “MEI or HECI” grouping. Chapter 10 POST error messages Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities. Interpreting POST diagnostic front panel LEDs and audible codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board. To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching. NOTE: If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs on the front panel of the computer and refer to the following table to determine the front panel LED codes. Recommended actions in the following table are listed in the order in which they should be performed. Not all diagnostic lights and audible codes are available on all models. Activity Beeps Possible cause Recommended action White Power LED On. None Computer on. None White Power LED flashes every two seconds. None Computer in Suspend to RAM mode (some models only) or normal Suspend mode. None required. Press any key or move the mouse to wake the computer. Interpreting POST diagnostic front panel LEDs and audible codes 245 Activity Beeps Possible cause Recommended action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins. If the processor fan is not spinning, make sure the fan's cable is plugged onto the system board header. 3. If fan is plugged in, but is not spinning, then replace heat sink/fan assembly. 4. Contact an authorized reseller or service provider. Processor not installed (not an indicator of bad processor). 1. Check to see that the processor is present. 2. Reseat the processor. Power failure (power supply is overloaded). 1. Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board. 2. Check if a device is causing the problem by removing ALL attached devices (such as hard, diskette, or optical drives, and expansion cards). Power on the system. If the system enters the POST, then power off and replace one device at a time and repeat this procedure until failure occurs. Replace the device that is causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly. 3. Replace the power supply. 4. Replace the system board. A fan may be blocked or not turning. OR The heat sink/fan assembly is not properly attached to the processor. Red Power LED flashes three times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 3 Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 OR The incorrect external power supply adapter is being used on the USDT. OR The USDT power supply adapter must be at 135W and use the Smart ID technology before the system will power up. Replace the power supply adapter with the HP-supplied USDT power supply adapter. 246 Chapter 10 POST error messages Activity Beeps Possible cause Recommended action Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 5 Pre-video memory error. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. Red Power LED flashes six times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 6 Pre-video graphics error. 1. Reseat DIMMs. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. For systems with a graphics card: 1. Reseat the graphics card. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board. Red Power LED flashes seven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 7 System board failure (ROM detected failure prior to video). Replace the system board. Red Power LED flashes eight times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 8 Invalid ROM based on bad checksum. 1. Reflash the system ROM with the latest BIOS image. 2. Replace the system board. Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 1. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Unplug the AC power cord from the computer, wait 30 seconds, then plug the power cord back in to the computer. 3. Replace the system board. 4. Replace the processor. System powers on but is unable to boot. Interpreting POST diagnostic front panel LEDs and audible codes 247 Activity Beeps Possible cause Recommended action Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 10 Bad option card. 1. Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away. 2. Once a bad card is identified, remove and replace the bad option card. 3. Replace the system board. 1. Install a TXT capable processor. 2. Disable TXT in the Computer Setup (F10) utility. 3. Reinstall the original processor. Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 11 System does not power on and LEDs are not flashing. None The current processor does not support a feature previously enabled on this system. System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns white, the power button is working correctly. Try the following: 1. Check that the voltage selector (some models), located on the rear of the power supply, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Replace the system board. OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on white then: 248 Chapter 10 POST error messages 1. Check that the unit is plugged into a working AC outlet. 2. Open hood and check that the power button harness is properly connected to the system board. 3. Check that both power supply cables are properly connected to the system board. 4. Check to see if the 5V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. If the problem persists, replace the system board. 5. If the 5V_aux light on the system board is not turned on, remove the expansion cards one at a time until the 5V_aux light on the system board turns on. It the problem persists, replace the power supply. 11 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup. When you establish only a power-on password, the power-on password is required to access Computer Setup and any other information on the computer. When you establish both passwords, only the setup password will give you access to Computer Setup. When both passwords are set, the setup password can also be used in place of the power-on password as an override to log in to the computer. This is a useful feature for a network administrator. If you forget the password for the computer, you can clear that password so you can gain access to the information on the computer by resetting the password jumper. CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 180 for information on backing up the CMOS settings. 249 Resetting the password jumper CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on password, the computer is inaccessible and can no longer be used. Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board. If you lose or forget the password, the system board must be replaced. This scenario is not covered under warranty. To prevent the computer from becoming permanently unusable, record your configured setup password or power-on password in a safe place away from your computer. Without these passwords, the computer cannot be unlocked. To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system. Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the access panel. 4. Locate the header and jumper. NOTE: The password jumper is green so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. 250 5. Remove the jumper from pins 1 and 2. 6. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost. 7. Replace the access panel and reconnect the external equipment. 8. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. 9. Shut down the computer, unplug the power, and disconnect the external equipment. Chapter 11 Password security and resetting CMOS 10. Remove the access panel. 11. Place the jumper on pins 1 and 2. 12. Replace the access panel. 13. Reconnect the external equipment and plug in the computer. Clearing and resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P during POST. 1. Turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. Disconnect the keyboard, monitor, and any other external equipment connected to the computer. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching. CAUTION: When the computer is plugged in, the power supply always has voltage applied to the system board even when the unit is turned off. Failure to disconnect the power cord can result in damage to the system. Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. See the Safety & Regulatory Information guide for more information. 3. Remove the computer cover or access panel. CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting them in case they are needed later. Back up is easily done through Computer Setup. See Computer Setup (F10) Utility on page 180 for information on backing up the CMOS settings. Clearing and resetting the CMOS 251 4. Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in the computer and turn on power. NOTE: You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred. Use Computer Setup to reset any special system setups along with the date and time. For instructions on Computer Setup, see Computer Setup (F10) Utility on page 180. 252 Chapter 11 Password security and resetting CMOS 12 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced. ● Isolate true hardware failures: The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components. ● Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is generated. This ID can then be provided to the call agent, who will either schedule support or provide replacement parts. How to access and run HP PC Hardware Diagnostics - UEFI To access the UEFI diagnostics: 1. Restart or turn on the computer and press Esc repeatedly until the BIOS boot menu appears. 2. Press F2 or select Diagnostics (F2). Why run HP PC Hardware Diagnostics – UEFI 253 After pressing F2, the BIOS sequentially searches three places for the system diagnostics: a. First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 254). b. Second – the hard disk drive. c. Third – in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected. Downloading HP PC Hardware Diagnostics to a USB device 1. Go to http://www.hp.com. 2. Click the Support & Drivers link. 3. Select the Drivers & Software tab. 4. Enter the product name in the text box and click Search. 5. Select your specific computer model. 6. Select your operating system. 7. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device. NOTE: HP diagnostic solutions are developed to test components typically included on HP products. They may not diagnose all third-party accessories that can be added to the system. 254 Chapter 12 HP PC Hardware Diagnostics 13 System backup and recovery Backing up, restoring, and recovering in Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system NOTE: This section describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support. Backing up, restoring, and recovering in Windows 8 255 Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a Windows 8 computer that is unable to start. The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory. NOTE: Any information on the USB flash drive will be erased before the recovery media is created. To create the recovery media, from the Start screen, type recovery drive, and then click on Settings, then click on Create a recovery drive. Follow the on-screen instructions to continue. 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. 3. As you add photos, video, music, and other personal files, create a backup of your personal information. Windows File History can be set to regularly and automatically back up files from libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows. NOTE: File History is not enabled by default, so you must turn it on. For more information and steps for enabling Windows File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. 256 Chapter 13 System backup and recovery Restoring and recovering using Windows 8 tools Windows recovery tools provide access to several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. ● If you want to restore the system to a previous state without losing any personal information, Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to an automatically created restore point. For more information and steps for using Windows System Restore, see Windows Help and Support. From the Start screen, type h, and then select Help and Support. ● If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that came preinstalled on your computer or were purchased from the Windows Store, Windows Refresh is an option. This method does not require backing up data to another drive. See Using Windows 8 Refresh on page 257. ● If you want to reset your computer to its original state, Windows Reset provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. The Reset recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Any personal files must be restored from backups you made. See Using Windows 8 Reset on page 258. ● If the computer is unable to start, you can use the Windows recovery USB flash drive you created to recover the system. See Recovery using the Windows 8 recovery USB flash drive on page 259. ● If the computer is unable to start and you did not create a recovery USB flash drive or the one you created does not work, see Recovery using Windows 8 operating system media (purchased separately) on page 260. Using Windows 8 Refresh NOTE: You may be prompted for your permission or password when using Refresh. See Windows Help and Support for more information. From the Start screen, type h, and then select Help and Support. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. Backing up, restoring, and recovering in Windows 8 257 If Windows is responding, use these steps to start Refresh: 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions. If Windows is not responding, use these steps to start Refresh: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows 8 recovery USB flash drive on page 259. Or you must use the Windows 8 operating system media and the Driver Recovery media (purchased separately); see Recovery using Windows 8 operating system media (purchased separately) on page 260 3. If the HP Recovery partition is listed, restart the computer, and then press esc while the company logo is displayed. The computer Startup Menu displays. 4. Press f11 to select the System Recovery option. 5. Choose your keyboard layout. 6. Select Troubleshoot. 7. Select Refresh. 8. Follow the on-screen instructions to continue. Using Windows 8 Reset NOTE: You may be prompted for your permission or password when using Reset. See Windows Help and Support for more information. From the Start screen, type h, and then select Help and Support. IMPORTANT: Reset does not provide backups of your information. Before using Reset, back up any personal information you wish to retain. If Windows is responding, use these steps to start Reset: 258 1. On the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. Chapter 13 System backup and recovery 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. If Windows is not responding, use these steps to start Reset: 1. If possible, back up all personal files. 2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type c, and then select Computer. NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows 8 recovery USB flash drive on page 259. Or you must use the Windows 8 operating system media and the Driver Recovery media (purchased separately); see Recovery using Windows 8 operating system media (purchased separately) on page 260. 3. If the HP Recovery partition is listed, restart the computer, and then press esc while the company logo is displayed. The computer Startup Menu displays. 4. Press f11 to select the System Recovery option. 5. Choose your keyboard layout. 6. Select Troubleshoot. 7. Select Reset. 8. Follow the on-screen instructions to continue. Recovery using the Windows 8 recovery USB flash drive To recover your system using the recovery USB flash drive you previously created: NOTE: If you did not create a recovery USB flash drive or the one you created does not work, see Recovery using Windows 8 operating system media (purchased separately) on page 260. 1. If possible, back up all personal files. 2. Insert the recovery USB flash drive you created into a USB port on your computer. 3. Restart the computer and as soon as you see the HP logo screen, press f9 to display a list of boot devices. Use the arrow keys to select your USB flash drive from the UEFI Boot Sources list. Press Enter to boot from that device. 4. Choose your keyboard layout. 5. Select Troubleshoot. 6. Select Refresh your PC. 7. Follow the on-screen instructions. Backing up, restoring, and recovering in Windows 8 259 Recovery using Windows 8 operating system media (purchased separately) This recovery process requires Windows 8 operating system media, which can be ordered from the support website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the media by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using Windows 8 operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using Windows 8 operating system media: NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then follow the instructions provided with the Windows 8 operating system media to install the operating system. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. After the repair is completed and the Windows 8 desktop appears: 260 1. Remove the Windows 8 operating system media, and then insert the Driver Recovery media. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Chapter 13 System backup and recovery Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system NOTE: This section describes an overview of backing up, restoring, and recovering options. For more details about the Windows Backup and Restore tools provided, see Help and Support. To access Help and Support, select Start > Help and Support. Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create recovery media. This media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. See Creating recovery media on page 261. 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Help and Support. To access Help and Support, select Start > Help and Support. 3. As you add photos, video, music, and other personal files, create a backup of your personal information. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up. In case of system failure, you can use the backup files to restore the contents of your computer. See Backing up your information on page 264. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. Backing up, restoring, and recovering in Windows 7 261 There are two types of recovery media. To determine which steps to follow for your computer: 1. Click the Start button. 2. Click All Programs. ● If Security and Protection is listed, continue with the steps in Creating recovery media using HP Recovery Manager (select models only) on page 262. ● If Productivity and Tools is listed, continue with the steps in Creating recovery discs with HP Recovery Disc Creator (select models only) on page 263. Creating recovery media using HP Recovery Manager (select models only) ● To create recovery discs, your computer must have a DVD writer. Use DVD+R or DVD-R discs (purchased separately). The discs you use will depend on the type of optical drive you are using. NOTE: DVD+R DL, DVD-R DL, or DVD±RW disc are not supported. ● You have the option of creating a recovery USB flash drive instead, using a high-quality USB drive. ● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs). The Recovery Media Creation program tells you the specific number of blank discs needed to make the set. If you are using a USB flash drive, the program will tell you the size of the drive required to store all the data (minimum of 8 GB). NOTE: The process of creating recovery media is lengthy. You can quit the process at any time. The next time you initiate the process, it resumes where it left off. NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from a media card and you may not be able to run system recovery. To create recovery discs: 1. Close all open programs. 2. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. 3. Click Create recovery media using blank DVD(s), and then click Next. 4. Follow the on-screen instructions. Label each disc after you make it (for example, Recovery 1, Recovery 2), and then store the discs in a secure place. To create a recovery USB flash drive: 262 Chapter 13 System backup and recovery NOTE: You must use a USB flash drive with a capacity of at least 8 GB. 1. Close all open programs. 2. Insert the USB flash drive into a USB port on the computer. 3. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click Recovery Media Creation. 4. Click Create recovery media with a USB flash drive, and then click Next. 5. Select the USB flash drive from the list of media. The program will let you know how much storage is required to create the recovery drive. If the USB flash drive does not have enough storage capacity, it will appear grayed out, and you must replace it with a larger USB flash drive. Click Next. NOTE: Recovery Media Creation formats the USB flash drive, deleting any files on it. 6. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in a secure place. Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator. The recovery discs allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator creates two kinds of recovery discs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. To create recovery discs, your computer must have a DVD writer. Use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. Creating recovery discs NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that media will not be available after you create a Windows DVD. To create the Windows DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Windows disk. 3. From the drop-down menu, select the drive for burning the recovery media. 4. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place. Backing up, restoring, and recovering in Windows 7 263 After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: 1. Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. 2. Select Driver disk. 3. From the drop-down menu, select the drive for burning the recovery media. 4. Click the Create button to start the burning process. Label the disc after you create it, and store it in a secure place. Backing up your information You should create your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs. You can back up your information to an optional external hard drive, a network drive, or discs. Note the following when backing up: ● Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated directories. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences. ● When backing up to discs, number each disc after removing it from the drive. NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password. Refer to Help and Support. To access Help and Support, select Start > Help and Support. To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup. System Restore If you have a problem that might be due to software that you installed on your computer, or if you want to restore the system to a previous state without losing any personal information, use System Restore to return the computer to a previous restore point. NOTE: Always use this System Restore procedure before you use the System Recovery feature. 264 Chapter 13 System backup and recovery To start System Restore: 1. Close all open programs. 2. Click the Start button, right-click Computer, and then click Properties. 3. Click System protection, System Restore, click Next, and then follow the on-screen instructions. System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase. Any personal files must be restored from backups you made. If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the recovery disc set by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. NOTE: Always use the System Restore procedure before you use the System Recovery program. See System Restore on page 264. You must choose one of the following methods to perform a System Recovery: ● Recovery image — Run System Recovery from a recovery image stored on your hard disk drive. The recovery image is a file that contains a copy of the original factory-shipped software. To perform a System Recovery from a recovery image, see System Recovery when Windows is responding on page 265 or System Recovery when Windows is not responding on page 266. ● Recovery media — Run System Recovery from recovery media that you have created from files stored on your hard disk drive or purchased separately. See System Recovery using recovery media (select models only) on page 266. System Recovery when Windows is responding CAUTION: System Recovery deletes all data and programs you created or installed. Before you begin, back up any important data to a CD or DVD or to a USB flash drive. NOTE: In some cases, you must use recovery media for this procedure. If you have not already created this media, follow the instructions in Creating recovery media on page 261. If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery: 1. Turn off the computer. 2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. Backing up, restoring, and recovering in Windows 7 265 3. Turn on the computer. 4. When Windows has loaded, click the Start button, click All Programs. is listed, follow the steps in System Recovery when Windows is not responding on page 266. ● If Security and Protection is listed, continue with step 5. ● If Productivity and Tools is listed, follow the steps in System Recovery when Windows is not responding on page 266. 5. Click Security and Protection, click Recovery Manager, and then click Recovery Manager. If prompted, click Yes to allow the program to continue. 6. Under I need help immediately, click System Recovery. 7. Select Yes, and then click Next. Your computer restarts. 8. When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need help immediately, click System Recovery. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended), and then click Next. Otherwise, select Recover without backing up your files, and then click Next. 9. System Recovery begins. After System Recovery is complete, click Finish to restart the computer. 10. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System Recovery when Windows is not responding CAUTION: System Recovery deletes all data and programs you created or installed. If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer. If necessary, press and hold the power button until the computer turns off. 2. Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. 3. Press the power button to turn on the computer. 4. As soon as you see the HP logo screen, repeatedly press the F11 key on your keyboard until the Windows is Loading Files… message appears on the screen. 5. At the HP Recovery Manager screen, follow the on-screen instructions to continue. 6. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System Recovery using recovery media (select models only) Use the steps provided in this section if you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on page 262. If you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in Using HP Recovery Disc operating system discs (select models only) on page 267. 266 Chapter 13 System backup and recovery CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To perform a System Recovery using recovery media: 1. If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port. 2. Click the Start button, and then click Shut Down. or If the computer is not responding, press and hold the power button for approximately 5 seconds or until the computer turns off. 3. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse. 4. Press the power button to turn on the computer, and press Esc as the computer is powering on to display the startup menu. 5. Use the arrow keys to select the boot menu, and press Enter. Use the arrow keys to select the location where the recovery media is inserted (USB or DVD). Press Enter to boot from that device. 6. If Recovery Manager asks if you want to run System Recovery from Media or Hard Drive, select Media. On the Welcome screen, under I need help immediately, click Factory Reset. 7. If you are prompted to back up your files, and you have not done so, select Back up your files first (recommended), and then click Next. Otherwise, select Recover without backing up your files, and then click Next. 8. If you are prompted to insert the next recovery disc, do so. 9. When Recovery Manager is finished, remove the recovery disc or the recovery USB flash drive from the system. 10. Click Finish to restart the computer. Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using Creating recovery media using HP Recovery Manager (select models only) on page 262. use the steps in System Recovery using recovery media (select models only) on page 266. If you cannot use the recovery discs you previously created using the HP Recovery Disc Creator (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD and Driver Recovery DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the DVDs by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. Backing up, restoring, and recovering in Windows 7 267 CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. NOTE: If the computer does not boot to the DVD, restart the computer and press Esc as the computer is powering on to see the startup menu. Use the arrow keys to select the boot menu and press Enter. Use the arrow keys to select the location where the recovery DVD is inserted. Press Enter to boot from that device. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Install now. 7. Follow the on-screen instructions. After the repair is completed: 268 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Follow the on-screen instructions to install the Hardware Enabling Drivers first, and then install Recommended Applications. Chapter 13 System backup and recovery A Battery replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery. Do not expose to temperatures higher than 60°C (140ºF). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace the battery only with the HP spare designated for this product. CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Static electricity can damage the electronic components of the computer or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/ recycle. 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices. CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. 5. Remove the access panel. 269 6. Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery. 7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). b. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2). Type 3 a. 270 Pull back on the clip (1) that is holding the battery in place, and remove the battery (2). Appendix A Battery replacement b. Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup. 11. Lock any security devices that were disengaged when the access panel was removed. 271 B Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage. The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment. Power cord sets for use in other countries must meet the requirements of the country where you use the computer. General requirements The requirements listed below are applicable to all countries: 1. The power cord must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be installed. 2. The power cord set must have a minimum current capacity of 10A (7A Japan only) and a nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system. 3. The diameter of the wire must be a minimum of 0.75 mm2 or 18AWG, and the length of the cord must be between 1.8 m (6 feet) and 3.6 m (12 feet). The power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it. Particular attention should be paid to the plug, electrical outlet, and the point where the cord exits from the product. WARNING! Do not operate this product with a damaged power cord set. If the power cord set is damaged in any manner, replace it immediately. Japanese power cord requirements For use in Japan, use only the power cord received with this product. CAUTION: Do not use the power cord received with this product on any other products. 272 Appendix B Power cord set requirements Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used. 2. The flexible cord must be Type SVT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration. 3. Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 0.75 mm2 conductor size. Wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration. Country-specific requirements 273 C Specifications TWR specifications Chassis Height 15.7 in 39.9 cm Width 6.7 in 17.0 cm Depth 17.4 in 44.2 cm Approximate Weight 20.5 lb 9.3 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight. Maximum rate of change is 10° C/Hr. The upper limit may be limited by the type and number of options installed. Relative Humidity (noncondensing) Operating 10-90% 10-90% Nonoperating (38.7°C max wet bulb) 5-95% 5-95% Operating 10,000 ft 3048 m Nonoperating 30,000 ft 9144 m Maximum Altitude (unpressurized) Power Supply 274 Operating Voltage Range 90-264 VAC Rated Voltage Range1 100-240 VAC Rated Line Frequency 50-60 Hz Operating Line Frequency 47-63 Hz Standard Efficiency 320W Appendix C Specifications Rated Input Current 1 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch. SFF specifications Chassis (in the desktop position) Height 3.95 in 10.0 cm Width 13.3 in 33.8 cm Depth 14.9 in 37.9 cm Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight. Maximum rate of change is 10° C/Hr. The upper limit may be limited by the type and number of options installed. Relative Humidity (noncondensing) Operating 10-90% 10-90% Nonoperating (38.7°C max wet bulb) 5-95% 5-95% Operating 10,000 ft 3048 m Nonoperating 30,000 ft 9144 m Maximum Altitude (unpressurized) Power Supply 1 Operating Voltage Range 90-264 VAC Rated Voltage Range1 100-240 VAC Rated Line Frequency 50-60 Hz Operating Line Frequency 47-63 Hz Standard Efficiency 240W active PFC Rated Input Current 4A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch. SFF specifications 275 USDT specifications Chassis Height 2.60 in 6.6 cm Width 9.90 in 25.1 cm Depth 10.00 in 25.4 cm Approximate Weight 6.8 lb 3.1 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg 50° to 95° F 10° to 35° C -22° to 140° F -30° to 60° C (depth will increase if the computer is equipped with a port security bracket) Temperature Range (values subject to change with increasing altitude above sea level) Operating Nonoperating NOTE: Operating temperature is derated 1.0° C per 300 m (1,000 ft) to 3,000 m (10,000 ft) above sea level, no direct sustained sunlight. Maximum rate of change is 10° C (50° F)/Hr. The upper limit may be limited by the type and number of options installed. Relative Humidity (noncondensing) Operating (28° C (82.4° F) max wet bulb) 10-90% 10-90% Nonoperating (38.7° C (101.66° F) max wet bulb) 5-95% 5-95% Operating 10,000 ft 3,048 m Nonoperating 30,000 ft 9,144 m Maximum Altitude (unpressurized) Power Supply 1 276 Operating Voltage Range 90-264 VAC Rated Voltage Range1 100-240 VAC Rated Line Frequency 50-60 Hz Operating Line Frequency 47-63 Hz Rated Input Current N/A This system utilizes an active power factor corrected external power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch. Appendix C Specifications Index A AC adapter, USDT spare part number 29, 33 access panel locked 199 SFF removal and replacement 95 SFF spare part number 95 SFF, spare part number 22, 28 TWR removal 45 TWR spare part number 45 TWR, spare part number 15, 21 USDT removal and replacement 142 USDT spare part number 142 USDT, spare part number 29, 34 adapter, DisplayPort to DVI, spare part number 16, 19, 23, 26, 30 adapter, DisplayPort to HDMI, spare part number 16, 19, 23, 26, 30 adapter, DisplayPort to VGA, spare part number 16, 19, 23, 26, 30 audible codes 245 audio problems 214 B backup and recovery, Windows 7 261 Backup and Restore, Windows 7 264 backups creating Windows 7 261, 264 personal files for Windows 8 computer models 256 battery disposal 42 battery replacement 269 beep codes 245 bezel blank spare part number 48 USDT, spare part number 34 bezel blank (USDT), spare part number 31 booting options Full Boot 236 Quick Boot 236 C cable lock, spare part number 17, 20, 24, 27, 31, 34 cable management 43 cable pinouts, SATA data 43 card reader USDT removal and replacement 166 USDT spare part number 166 cautions AC power 35 cables 41 cooling fan 40 electrostatic discharge 35 keyboard cleaning 40 keyboard keys 40 CD-ROM or DVD problems 229 chasis types, illustrated 35 chassis fan TWR, spare part number 20 USDT, spare part number 34 chassis stand spare part number 24 cleaning computer 39 mouse 40 safety precautions 39 CMOS backing up 249 clearing and resetting 251 computer specifications 275, 276 computer cleaning 39 country power cord set requirements 273 Customer Support 195 D deleted files restoring for Windows 8 computer models 257 DIMMs. See memory disassembly preparation SFF 94 TWR 44 USDT 141 DisplayPort cable, spare part number 16, 19, 23, 26, 30 DMS-59 to dual VGA cable, spare part number 16, 19, 23, 26 drive power cable SFF, spare part number 23, 28 TWR, spare part number 16, 21 drive rail USDT removal and replacement 164 Index 277 Driver Recovery DVD, creating 263 using for restore 267 Driver Recovery media, Windows 8 260 drives SFF locations 110 TWR cable connections 59 TWR installation 59 TWR locations 61 E electrostatic discharge (ESD) preventing damage 36 error codes 236, 245 messages 237 expansion card SFF installation 103 SFF removal 103 TWR installation 53 TWR removal 53 35 F f11 recovery, Windows 8 257 fan TWR spare part number 21, 87 TWR, spare part number 17, 20 USDT, spare part number 31, 34 fan duct SFF removal and replacement 124 SFF spare part number 124 SFF, spare part number 24, 28 fan sink SFF removal and replacement 135 SFF spare part number 135 SFF, spare part number 24, 28 TWR removal and replacement 79 TWR spare part number 79 TWR, spare part number 17, 19, 21 fan, power supply 40 278 Index flash drive problems 231 flashing LEDs 245 front bezel removing blanks 99, 145 SFF removal and replacement 96 SFF security 97 SFF spare part number 96 SFF, spare part number 22, 28 TWR blank removal 48 TWR removal 47 TWR security 46 TWR spare part number 47 TWR, spare part number 15, 21 USDT removal and replacement 143 USDT security 144 USDT spare part number 143 USDT, spare part number 29, 34 front fan USDT removal and replacement 150 USDT spare part number 150 front I/O assembly SFF removal and replacement 130 SFF spare part number 130 SFF, spare part number 23, 28 TWR spare part number 76 TWR, spare part number 16, 21 USDT, spare part number 31 front panel components SFF 4 TWR 3 USDT 5 front panel problems 232 front USB panel TWR removal and replacement 76 G general problems 198 graphics board USDT removal and replacement 169 graphics card, spare part number 19, 26 grounding methods 37 H hard drive proper handling 41 SATA characteristics 42 spare part numbers 18, 25, 32 USDT installation 154 USDT removal 154 hard drive (2.5-inch) SFF installation 119 SFF removal 119 TWR installation 71 TWR removal 70 hard drive (3.5-inch) SFF installation 116 SFF removal 116 TWR installation 71 TWR removal 70 hard drive problems 204 hard drive recovery Windows 7 265 Windows 8 257 hardware installation problems 220 heat sink USDT removal and replacement 157 USDT spare part number 157 USDT, spare part number 31 Help and Support Windows 7 261 helpful hints 196 hood sensor SFF spare part number 128 spare part number 17, 19, 24, 26, 33 TWR spare part number 86 USDT removal and replacement 165 USDT spare part number 165 HP Recovery Disc Creator, using 263 I installing battery 269 SFF 2.5-inch hard drive 119 SFF 3.5-inch hard drive 116 SFF expansion card 103 SFF media card reader 112 SFF memory 100 SFF slim optical drive 115 TWR 2.5-inch hard drive 71 TWR 3.5-inch hard drive 71 TWR 5.25-inch optical drive 62 TWR drive cables 59 TWR expansion card 53 TWR media card reader 66 TWR memory 50 TWR slim optical drive 68 USDT hard drive 154 USDT memory 147 USDT optical drive 153 Internet access problems 232 K keyboard cleaning 39 spare part numbers 18, 25, 32 keyboard problems 218 L LEDs blinking PS/2 keyboard 245 locks SFF front bezel 97 TWR front bezel 46 USDT front bezel 144 M media card reader problems 207 SFF installation 112 SFF removal 111 TWR installation 66 TWR removal 64 memory problems 226 SFF installation 100 SFF socket population 100 SFF specifications 100 TWR installation 50 TWR socket population 50 TWR specifications 50 USDT installation 147 USDT socket population 148 USDT specifications 147 memory modules spare part number 15, 20, 22, 27, 50, 100 USDT, spare part number 29, 34, 147 monitor problems 209 mouse cleaning 40 problems 218 mouse, spare part number 17, 24, 32 N network problems 222 NIC, spare part number 21, 28 numeric error codes 237 O operating guidelines 38 operating system media, Windows 8 260 optical disc drive mounting cage USDT spare part number 31, 34, 164 optical drive problems 229 spare part numbers 18, 20, 25, 26, 27, 32, 33 USDT installation 153 USDT release latch attachment 152 USDT removal 151 USDT, spare part number 151 optical drive (5.25-inch) TWR installation 62 TWR removal 62 optical drive (slim) SFF installation 115 SFF removal 114 TWR installation 68 TWR removal 67 optical drive cable/connector, USDT spare part number 30 overheating, prevention 38 P password clearing 249 power-on 249 setup 249 PCI expansion slot daughter card TWR removal and replacement 92 port cover USDT spare part number 179 POST error messages 236 power cord set requirements country specific 273 power problems 202 power supply fan 40 operating voltage range 274, 275, 276 SFF removal and replacement 121 SFF, spare part number 22, 27 TWR removal and replacement 89 TWR spare part number 89 TWR, spare part number 15, 20 power switch assembly SFF removal and replacement 132 SFF spare part number 132 SFF, spare part number 23, 28 TWR removal and replacement 77 TWR spare part number 77 TWR, spare part number 16, 21 USDT removal and replacement 170 power-on password 249 printer port (expansion), PCI card spare part number 24 printer port (expansion), spare part number 17, 19, 26 printer problems 216 problems audio 214 CD-ROM or DVD 229 flash drive 231 front panel 232 general 198 hard drive 204 Index 279 hardware installation 220 Internet access 232 keyboard 218 Media Card Reader 207 memory 226 monitor 209 mouse 218 network 222 power 202 printer 216 processor 228 software 234 processor SFF removal and replacement 136 spare part number 15, 21, 23, 28, 30 TWR removal and replacement 81 USDT removal and replacement 159 processor problems 228 product ID locations 8 R rear fan TWR removal and replacement 87 TWR, spare part number 21 USDT removal and replacement 173, 174 USDT spare part number 173 rear panel components SFF 7 TWR 6 USDT 8 rear port cover, USDT spare part number 31 recovery discs, steps for creating Windows 7 262 recovery discs, using for restore 267 recovery media, creating 263 recovery media, creating Windows 7 261 recovery partition, Windows 8 257 recovery USB flash drive, steps for creating Windows 7 262 280 Index recovery using Windows 8 operating system media 260 removal and replacement power switch assembly 132 SFF fan duct 124 SFF fan sink 135 SFF front bezel 95, 96 SFF front I/O assembly 130 SFF hood sensor 128 SFF power supply 121 SFF processor 136 SFF Smart Cover Lock 125 SFF solenoid lock 125 SFF speaker 134 SFF system board 138 TWR fan 87 TWR fan sink 79 TWR front USB panel 76 TWR hood sensor 86 TWR PCI expansion slot daughter card 92 TWR power supply 89 TWR power switch assembly 77 TWR processor 81 TWR solenoid lock 83 TWR speaker 82 TWR system board 92 USDT access panel 142 USDT card reader 166 USDT front bezel 143 USDT front fan 150 USDT graphics board 169 USDT heat sink 157 USDT hood sensor 165 USDT optical drive rail 164 USDT power switch 170 USDT processor 159 USDT rear fan 173, 174 USDT Smart Cover Lock 160 USDT solenoid lock 160 USDT speaker 156 USDT system board 171 USDT WLAN tuner module 168 removing battery 269 bezel blanks 99, 145 SFF 2.5-inch hard drive 119 SFF 3.5-inch hard drive 116 SFF expansion card 103 SFF media card reader 111 SFF slim optical drive 114 TWR 2.5-inch hard drive 70 TWR 3.5-inch hard drive 70 TWR 5.25-inch optical drive 62 TWR access panel 45 TWR bezel blanks 48 TWR expansion card 53 TWR front bezel 47 TWR media card reader 64 TWR slim optical drive 67 USDT hard drive 154 USDT optical drive 151 resetting CMOS 249 password jumper 249 restore Windows File History 257 restoring the hard drive, Windows 8 257 rubber foot spare part number 24 S safety and comfort 195 safety precautions cleaning 39 SATA connectors on system board 42 data cable pinouts 43 hard drive characteristics 42 SATA cable SFF, spare part number 23 SATA hard drive cable TWR, spare part number 20 SATA optical drive cable TWR, spare part number 20 screws, correct size 41 security SFF front bezel 97 TWR front bezel 46 USDT front bezel 144 serial number locations 8 serial port (expansion), spare part number 19, 26 serial port, spare part number 17, 24 service considerations 40 setup password 249 SFF access panel, spare part number 22, 28 disassembly preparation 94 drive power cable, spare part number 23, 28 fan duct removal and replacement 124 fan duct, spare part number 24, 28 fan sink removal and replacement 135 fan sink, spare part number 24, 28 font I/O assembly, spare part number 28 front bezel removal and replacement 95, 96 front bezel, spare part number 22, 28 front I/O assembly removal and replacement 130 front I/O assembly, spare part number 23 power supply removal and replacement 121 power supply, spare part number 22, 27 power switch assembly removal and replacement 132 power switch assembly, spare part number 23, 28 preparation for disassembly 94 processor removal and replacement 136 SATA cable, spare part number 23 Smart Cover Lock removal and replacement 125 solenoid lock removal and replacement 125, 128 solenoid lock, spare part number 24 speaker removal and replacement 134 speaker, spare part number 24, 28 system board removal and replacement 138 system board, spare part number 22, 27, 28 Smart Cover Lock SFF removal and replacement 125 SFF spare part number 125 USDT spare part number 160 software problems 234 servicing computer 41 solenoid lock SFF removal and replacement 125, 128 SFF spare part number 125 SFF, spare part number 24 spare part number 28 TWR removal and replacement 83, 86 TWR spare part number 83 TWR, spare part number 17, 19 USDT removal and replacement 160 USDT spare part number 160 solid-state drive, spare part number 18, 25, 32 spare part number tamper-resistant wrench 41 Torx T-15 screwdriver 41 speaker SFF removal and replacement 134 SFF spare part number 134 SFF, spare part number 24, 28 TWR removal and replacement 82 TWR spare part number 82 TWR, spare part number 17, 20 USDT removal and replacement 156 USDT spare part number 156 USDT, spare part number 31, 34 specifications computer 274, 275, 276 SFF memory 100 TWR memory 50 USDT memory 147 stand (USDT), spare part number 29, 33 static electricity 36 system board SATA connectors 42 SFF removal and replacement 138 SFF spare part number 138 SFF, spare part number 22, 27, 28 TWR removal and replacement 92 TWR spare part number 92 TWR, spare part number 15, 20 USDT removal and replacement 171 USDT, spare part number 29, 34 system board connections SFF 107 TWR 57 USDT 146 System Recovery using Windows 7 recovery media 266 System Recovery, Windows 7 265 system restore point creating for Windows 8 computer models 256 restoring for Windows 8 computer models 257 system restore points, creating Windows 7 261 System Restore, Windows 7 264 T tamper-proof screws tool 41 temperature control 38 tools, servicing 41 Torx T15 screwdriver 41 tower conversion SFF 140 USDT 178 Index 281 TWR access panel, spare part number 15, 21 disassembly preparation 44 drive power cable, spare part number 16, 21 fan removal and replacement 87 fan sink removal and replacement 79 fan sink, spare part number 17, 19, 21 fan, spare part number 17, 20 front bezel, spare part number 15, 21 front I/O assembly, spare part number 16, 21 front USB panel removal and replacement 76 PCI expansion slot daughter card 92 power supply removal and replacement 89 power supply, spare part number 15, 20 power switch assembly removal and replacement 77 power switch assembly, spare part number 16, 21 preparation for disassembly 44 processor removal and replacement 81 SATA hard drive cable, spare part number 20 SATA optical drive cable, spare part number 20 solenoid lock removal and replacement 83, 86 speaker removal and replacement 82 speaker, spare part number 17, 20 system board removal and replacement 92 system board, spare part number 15, 20 282 Index U USB powered speakers, spare part number 17, 19, 24, 26, 32, 33 USDT AC adapter, spare part number 29, 33 access panel removal and replacement 142 access panel, spare part number 29, 34 card reader removal and replacement 166 chassis fan, spare part number 34 disassembly preparation 141 drive rail removal and replacement 164 fan (front), spare part number 31 fan (rear), spare part number 31 front bezel removal and replacement 143 front bezel, spare part number 29, 34 front fan removal and replacement 150 front I/O panel, spare part number 31 graphics board removal and replacement 169 heat sink removal and replacement 157 heat sink, spare part number 31 hood sensor removal and replacement 165 optical disc drive mounting cage, spare part number 31 optical drive cable/connector, spare part number 30 power switch removal and replacement 170 preparation for disassembly 141 processor removal and replacement 159 rear fan removal and replacement 173, 174 rear port cover, spare part number 31 Smart Cover Lock removal and replacement 160 solenoid lock removal and replacement 160 speaker removal and replacement 156 speaker, spare part number 31, 34 system board removal and replacement 171 system board, spare part number 29, 34 WLAN module removal and replacement 168 V ventilation, proper 38 W Wake-on-LAN feature 222 Windows backup 256 File History 256, 257 restoring files 257 system restore point 256, 257 Windows 7 backing up information 264 backup and recovery 261 Backup and Restore 264 creating backups 261 creating recovery media 261 creating system restore points 261 hard drive recovery 265 Help and Support 261 steps for creating recovery discs 262 steps for creating recovery media 262 steps for creating recovery USB flash drive 262 System Recovery 265 System Recovery using recovery media 266 System Restore 264 Windows 7 operating system discs using for restore 267 Windows 7 operating system DVD creating 263 using for restore 267 Windows 7 operating system media creating 263 Windows 8 backup and restore 255 Driver Recovery media 260 f11 recovery 257 hard drive recovery 257 operating system DVD 260 recovery partition 257 restoring the hard drive 257 WLAN module USDT removal and replacement 168 USDT spare part number 168 Index 283
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