Hp Eprint Enterprise Troubleshooting Guide

2015-03-28

• Overview
• HP ePrint Enterprise Server
  • Installation problems
    • Installation error while running SQL script
    • Error in browsing Domain Users
  • Printing problems
    • HP CloudPrint Windows driver was not installed
    • Unable to print
      • Bidirectional communication
      • Clean up printer spooler files
      • Unable to print (401 error on Submission Test page)
    • Microsoft Office files are not printing
      • Support for Transport Neutral Encapsulation Format (TNEF) emails
      • Microsoft Office files do not print when User Account Control is set at its default level
    • Jobs sent to Secure Pull Printers are correctly submitted, but do not print
    • Jobs sent to Secure Pull Printers do not appear under the correct user
      • Secure Pull Print using HP Access Control
      • Secure Pull Print using SafeCom
    • Jobs sent to PIN printers are correctly submitted, but do not print
    • Print-ready documents print continuously
    • User can print from ePrint Services App but cannot print using Email Printing
    • Non HP printer status icon reflects the state as “Ready” inspite of printer being readily available
    • Missing images in HTML documents
  • Permission problems
    • IIS directory permission
    • File permission problems
    • MSMQ queues access rights
  • API configuration problems
    • Unable to access the new API
      • WCF Activation is missing (Windows Server 2008)
      • SVC mapping is missing (Windows Server 2008 or Windows Server 2012)
      • Unable to activate an HP ePrint Enterprise user on iOS or Android devices using the HP ePrint app
    • Configuring log for SVC calls
  • Other problems
    • Administration page layout problems — bad fonts and/or missing images
    • No proper host configuration found
      • Set as Mixed mode
      • Reset SQL Database connection password
    • SMTP service crashing
    • HP ePrint Enterprise fails to send any emails
    • Server connection problem using ‘Android’
    • HP ePrint Enterprise desktop shortcut does not open after HTTP(s) Port is changed
    • ePrint Enterprise fails to import printers exported in FIS format
    • Unable to log in to the HP ePrint Enterprise administration page even after entering credentials
  • Advanced logging
    • Driver logging
    • Persisting Print ready data
    • Save email messages
    • Default logging level
• HP ePrint Enterprise Data Administrator
  • Error while importing data
• HP ePrint Enterprise mobile apps
  • HP ePrint Enterprise app for BlackBerry OS 7.1 and lower
    • Error while downloading app from ePrint Enterprise Server
    • Unable to search printers
    • Can search printers, but not able to print
  • HP ePrint Enterprise mobile app for Android
    • Server connection problem using ‘Android’
  • HP ePrint Enterprise for Good
    • Red screen problems
    • Boot loop problems
    • Resetting passcode