Hp F2200 Users Manual

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2015-02-09

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Contents
HP Deskjet F2200 All-in-One series Help
HP All-in-One overview
Find more information
How do I?
Connection information
- Supported connection types
- Use printer sharing
Load originals and load paper
Print from your computer
Use the copy features
Use the scan features
Maintain the HP All-in-One
Shop for ink supplies
Troubleshooting
HP warranty and support
Technical information
Index

HP Deskjet F2200 All-in-One series

Windows Help

HP Deskjet F2200 All-in-One series

Contents

1 HP Deskjet F2200 All-in-One series Help...............................................................................7

2 HP All-in-One overview

The HP All-in-One at a glance....................................................................................................9

Control panel buttons...............................................................................................................10

Status light overview.................................................................................................................12

Use the HP Photosmart software.............................................................................................13

3 Find more information............................................................................................................15

4 How do I?.................................................................................................................................17

5 Connection information

Supported connection types.....................................................................................................19

Use printer sharing...................................................................................................................19

6 Load originals and load paper

Load originals...........................................................................................................................21

Choose papers for printing and copying...................................................................................21

Recommended papers for printing and copying.................................................................22

Recommended papers for printing only..............................................................................23

Papers to avoid...................................................................................................................23

Load paper...............................................................................................................................24

Load full-size paper............................................................................................................24

Load 10 x 15 cm (4 x 6 inch) photo paper..........................................................................26

Load index cards................................................................................................................27

Load envelopes..................................................................................................................28

Load other types of paper...................................................................................................29

7 Print from your computer

Print from a software application..............................................................................................31

Make the HP All-in-One the default printer...............................................................................32

Change the print settings for the current job............................................................................32

Set the paper size...............................................................................................................32

Set the paper type for printing............................................................................................33

View the print resolution.....................................................................................................33

Change the print speed or quality.......................................................................................34

Change the page orientation..............................................................................................34

Scale the document size....................................................................................................35

Preview your print job.........................................................................................................35

Change the default print settings..............................................................................................36

Printing shortcuts......................................................................................................................36

Create printing shortcuts....................................................................................................36

Delete printing shortcuts.....................................................................................................37

Contents

Perform special print jobs.........................................................................................................37

Print a borderless image.....................................................................................................38

Print a photo on photo paper..............................................................................................39

Print using Maximum dpi...................................................................................................40

Print on both sides of the page...........................................................................................41

Print a multiple-page document as a booklet.....................................................................42

Print multiple pages on a single sheet................................................................................45

Print a multiple-page document in reverse order................................................................46

Reverse an image for iron-on transfers..............................................................................47

Print on transparencies.......................................................................................................47

Print a group of addresses on labels or envelopes............................................................48

Print a poster......................................................................................................................49

Print a Web page................................................................................................................49

Stop a print job.........................................................................................................................50

Resume a print job...................................................................................................................51

8 Use the copy features

Make a copy.............................................................................................................................53

Set the copy paper type............................................................................................................53

Change copy speed..................................................................................................................54

Make multiple copies of the same original................................................................................55

Copy a two-page black-and-white document...........................................................................56

Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo.....................................................56

Stop copying.............................................................................................................................57

9 Use the scan features

Scan an original........................................................................................................................59

Edit a scanned preview image..................................................................................................61

Edit a scanned image...............................................................................................................61

Edit a scanned document.........................................................................................................61

Stop scanning...........................................................................................................................62

10 Maintain the HP All-in-One

Clean the HP All-in-One...........................................................................................................63

Clean the exterior...............................................................................................................63

Clean the glass...................................................................................................................63

Clean the lid backing..........................................................................................................64

Print a self-test report...............................................................................................................65

Contents

Work with print cartridges.........................................................................................................65

Handle the print cartridges.................................................................................................66

Check the estimated ink levels...........................................................................................67

Replace the print cartridges................................................................................................67

Use ink-backup mode.........................................................................................................71

Ink-backup mode output...............................................................................................71

Exit ink-backup mode...................................................................................................71

Use a photo print cartridge.................................................................................................71

Store the print cartridges....................................................................................................72

Print cartridge storage and handling.............................................................................72

Print cartridge protector................................................................................................72

Align the print cartridges.....................................................................................................73

Clean the print cartridges...................................................................................................74

Clean the print cartridge contacts.......................................................................................75

Clean the area around the ink nozzles...............................................................................77

Remove ink from your skin and clothing.............................................................................80

11 Shop for ink supplies.............................................................................................................81

12 Troubleshooting

View the Readme file................................................................................................................83

Hardware setup troubleshooting...............................................................................................83

The product will not turn on................................................................................................84

Software installation troubleshooting........................................................................................87

Uninstall and reinstall the software.....................................................................................90

Paper jams................................................................................................................................92

Information on paper..........................................................................................................93

Print cartridge troubleshooting..................................................................................................93

Information on print cartridges............................................................................................94

Resolving print cartridge problems.....................................................................................95

Resolving print cartridge error messages...........................................................................95

Print quality troubleshooting.....................................................................................................98

Wrong, inaccurate, or bleeding colors................................................................................99

Ink is not filling the text or graphics completely................................................................102

The printout has a horizontal band of distortion near the bottom of a borderless

print...................................................................................................................................103

Printouts have horizontal streaks or lines.........................................................................105

Printouts are faded or have dull colors.............................................................................106

Printouts seem blurry or fuzzy..........................................................................................108

Printouts are slanted or skewed.......................................................................................110

Ink streaks on the back of the paper................................................................................110

Print troubleshooting...............................................................................................................112

Envelopes print incorrectly...............................................................................................112

Borderless printing produces unexpected results.............................................................113

The product is not responding..........................................................................................113

The product prints meaningless characters......................................................................116

Nothing happens when I try to print..................................................................................117

The margins are not printing as expected........................................................................119

Text or graphics are cut off at the edge of the page.........................................................121

A blank page came out while printing...............................................................................122

Contents

Copy troubleshooting..............................................................................................................124

Nothing happens when I try to copy.................................................................................125

Parts of the original do not appear or are cut off..............................................................126

The printout is blank.........................................................................................................127

A borderless copy has white space around the edges.....................................................128

Scan troubleshooting..............................................................................................................129

Scan fails..........................................................................................................................129

Text is incorrect or missing...............................................................................................132

Errors......................................................................................................................................133

Flashing lights...................................................................................................................133

Product messages............................................................................................................135

Mechanism error.........................................................................................................136

Scan errors.................................................................................................................137

Unable to print............................................................................................................152

Product might not be correctly installed......................................................................157

Product was not found................................................................................................161

Product could not find available scan destinations.....................................................165

Error occurred while communicating with the product................................................168

File messages...................................................................................................................172

Supported file types for the HP All-in-One..................................................................173

General user messages...................................................................................................173

Cannot crop................................................................................................................173

Paper messages...............................................................................................................174

Out of paper................................................................................................................175

Power and connection messages.....................................................................................179

Communication test failed..........................................................................................180

Two-way communication lost......................................................................................181

Print cartridge messages..................................................................................................182

The print carriage is stalled........................................................................................185

Need alignment or alignment failed............................................................................189

Print cartridges missing or not detected.....................................................................191

Incompatible print cartridges......................................................................................195

Print cartridge problem...............................................................................................198

13 HP warranty and support

Warranty.................................................................................................................................205

Print cartridge warranty information........................................................................................205

Support process.....................................................................................................................205

Before you call HP customer support.....................................................................................206

HP support by phone..............................................................................................................206

Phone support period.......................................................................................................206

Placing a call....................................................................................................................207

After the phone support period.........................................................................................207

Additional warranty options....................................................................................................207

HP Quick Exchange Service (Japan).....................................................................................208

HP Korea customer support...................................................................................................208

Prepare the product for shipment...........................................................................................209

Pack the product.....................................................................................................................209

14 Technical information

Specifications.........................................................................................................................211

Contents

Notice to Windows 2000 users...............................................................................................212

Environmental product stewardship program.........................................................................212

Paper use.........................................................................................................................213

Plastics.............................................................................................................................213

Material safety data sheets...............................................................................................213

Recycling program............................................................................................................213

HP inkjet supplies recycling program...............................................................................213

Energy Star® notice.........................................................................................................213

Disposal of waste equipment by users in private households in the European

Union................................................................................................................................214

Regulatory notices..................................................................................................................214

FCC statement..................................................................................................................215

Notice to users in Korea...................................................................................................215

VCCI (Class B) compliance statement for users in Japan................................................216

Notice to users in Japan about the power cord................................................................216

Noise emission statement for Germany...........................................................................216

Toxic and hazardous substance table..............................................................................216

HP Deskjet F2200 All-in-One series declaration of conformity.........................................217

Index............................................................................................................................................219

Contents

1 HP Deskjet F2200 All-in-

One series Help

For information about the HP All-in-One, see:

•HP All-in-One overview

•Find more information

•How do I?

•Connection information

•Load originals and load paper

•Print from your computer

•Use the copy features

•Use the scan features

•Maintain the HP All-in-One

•Shop for ink supplies

•HP warranty and support

•Technical information

NOTE: If you are using the product with a Windows 2000 computer, some features

may not be available. For more information, see Notice to Windows 2000 users.

HP Deskjet F2200 All-in-One series Help 7

HP Deskjet F2200 All-in-One series

Help

Chapter 1

8 HP Deskjet F2200 All-in-One series Help

HP Deskjet F2200 All-in-One series

Help

2 HP All-in-One overview

The HP Deskjet F2200 All-in-One series is a versatile device that enables easy-to-use

copying, scanning, and printing.

Copy

The HP All-in-One allows you to produce high-quality color and black-and-white copies

on a variety of paper types. You can enlarge or reduce the size of an original to fit a

specific paper size, adjust the copy quality, and make high-quality copies of photos.

Scan

Scanning is the process of converting text and pictures into an electronic format for your

computer. You can scan almost anything (photos, magazine articles, and text documents)

on the HP All-in-One.

Print from your computer

The HP All-in-One can be used with any software application that allows printing. You

can print a range of projects, such as borderless images, newsletters, greeting cards,

iron-on transfers, and posters.

This section contains the following topics:

•The HP All-in-One at a glance

•Control panel buttons

•Status light overview

•Use the HP Photosmart software

The HP All-in-One at a glance

Label Description

1Control panel

2Input tray

HP All-in-One overview 9

HP All-in-One overview

Label Description

3Tray extender

4Paper-width guide

5Print cartridge door

6Glass

7Lid backing

8Rear access door

9Rear USB port

10 Power connection*

* Use only with the power adapter supplied by HP.

Control panel buttons

Label Icon Name and Description

1On: Turns the HP All-in-One on or off. The On button is lit when the HP All-

in-One is powered on. The light blinks while performing a job.

When the HP All-in-One is off, a minimal amount of power is still used by the

device. To completely disconnect the power supply to the HP All-in-One, turn

the device off, and then unplug the power cord.

CAUTION: Before you unplug the power cord, you must press the On

button and allow the HP All-in-One to turn itself off. This prevents the print

cartridges from drying out.

2Check Print Cartridge lights: Indicates the need to reinsert the specified print

cartridge, replace the print cartridge, or close the print cartridge door. The

Black/Photo light indicates that the problem is with the black or photo print

Chapter 2

(continued)

10 HP All-in-One overview

HP All-in-One overview

Label Icon Name and Description

cartridge, and the Color light indicates that the problem is with the tri-color

print cartridge.

3Cancel: Stops a print, copy, or scan job.

A blinking Paper light next to the Cancel button indicates the need to load

paper or clear a paper jam. Press any button after a problem is solved to

instruct the HP All-in-One to continue.

4Scan: Starts scanning the original currently on the glass. The Scan command

is ignored if the HP All-in-One is busy with any other job. The Scan command

functions only when the computer is on.

5Paper Type: Changes the paper type setting to either plain or photo paper.

Make sure the appropriate paper type is loaded in the input tray. The default

paper type setting is Plain Paper.

The Paper Type lights indicate the currently selected paper size and type:

•Plain Paper: Letter and A4 paper

•Photo Paper (Large): Letter and A4 photo paper

•Photo Paper (Small): 10 x 15 cm (4 x 6 inch) photo paper

6Start Copy Black: Starts a black-and-white copy job.

Press this button multiple times to specify multiple black copies. The printer

will start printing shortly after the number of copies have been selected. The

number of copies to be printed is shown to the right of this button.

TIP: The maximum number of copies you can make using the control panel

is 9 (varies by model). To make more copies at once, use the HP Software.

When initiating multiple copies of an original from the software, only the last

digit of the number of copies is represented on the control panel. For

example, if you are making 25 copies, the number 5 appears on the display.

7Start Copy Color: Starts a color copy job.

Press this button multiple times to specify multiple color copies. The printer

will start printing shortly after the number of copies have been selected. The

number of copies to be printed is shown to the right of this button.

TIP: The maximum number of copies you can make using the control panel

is 9 (varies by model). To make more copies at once, use the HP Software.

When initiating multiple copies of an original from the software, only the last

digit of the number of copies is represented on the control panel. For

example, if you are making 25 copies, the number 5 appears on the display.

(continued)

Control panel buttons 11

HP All-in-One overview

Status light overview

Several indicator lights inform you of the status of the HP All-in-One.

Label Description

1On light

2Check Print Cartridge lights

3Paper light

4Paper Type lights (for the Paper Type button)

The following table describes common situations and explains what the lights mean.

Light status What it means

All lights are off. The HP All-in-One is turned off. Press the On button to turn on the device.

The On light and one of the Paper

Type lights are on.

The HP All-in-One is ready for printing, scanning, or copying.

The On light is blinking. The HP All-in-One is busy printing, scanning, copying, or aligning the

print cartridges.

The On light blinks quickly for 3

seconds and then is on steady.

You pressed a button while the HP All-in-One is already busy printing,

scanning, copying, or aligning the print cartridges.

The On light blinks for 20 seconds

and then is steady.

You pressed the Scan button and there was no response from the

computer.

The Paper light is blinking. •The HP All-in-One is out of paper.

•The HP All-in-One has a paper jam.

•The paper size setting in the copy software does not match the paper

size detected in the input tray.

The Check Print Cartridge light is

blinking.

•The print cartridge door is open.

•The print cartridges are missing or not seated correctly.

•The tape was not removed from the print cartridge.

Chapter 2

12 HP All-in-One overview

HP All-in-One overview

Light status What it means

•The print cartridge is not intended for use in this HP All-in-One.

•The print cartridge might be defective.

•The print cartridge is low on ink.

The On, Paper, and Check Print

Cartridge lights are blinking.

Scanner failure. For more information, see Scan fails.

Turn off the HP All-in-One, then turn it on again. If the problem persists,

contact HP Support.

NOTE: HP All-in-One will still operate as a printer.

All lights are blinking. The HP All-in-One has a fatal error.

1. Turn the HP All-in-One off.

2. Unplug the power cord.

3. Wait a minute, then plug the power cord back in.

4. Turn the HP All-in-One back on.

If the problem persists, contact HP Support.

Use the HP Photosmart software

The HP Photosmart Software provides a fast and easy way to make prints of your photos.

It also provides access to other basic HP imaging software features, such as saving and

viewing your photos.

For more information on using the HP Photosmart Software:

•Check the Contents panel on the left. Look for the HP Photosmart Software Help

contents book at the top.

•If you do not see the HP Photosmart Software Help contents book at the top of the

Contents panel, access the software help through the HP Solution Center.

NOTE: The HP Photosmart software supports the following file formats: BMP, DCX,

FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG

(continued)

Use the HP Photosmart software 13

HP All-in-One overview

Chapter 2

14 HP All-in-One overview

HP All-in-One overview

3 Find more information

You can access a variety of resources, both printed and onscreen, that provide

information about setting up and using the HP All-in-One.

Setup Guide

The Setup Guide provides instructions for setting up the HP All-in-One and

installing software. Make sure you follow the steps in the Setup Guide in order.

If you have problems during setup, check the Setup Guide for troubleshooting

information, or see Troubleshooting in this onscreen Help.

Basics Guide

The Basics Guide contains an overview of the HP All-in-One, including step-

by-step instructions for basic tasks, troubleshooting tips, and technical

information.

HP Photosmart animations

The HP Photosmart animations, located in the relevant sections of the onscreen

Help, show you how to complete key tasks on the HP All-in-One. You will learn

how to load paper and other media, replace the print cartridges, and scan

originals.

Onscreen Help

The onscreen Help provides detailed instructions on using all features of the

HP All-in-One.

•The How Do I? topic provides links so you can quickly find information on

performing common tasks.

•The The HP All-in-One overview topic provides general information about

the main features of the HP All-in-One.

•The Troubleshooting topic provides information about resolving errors

you might encounter with the HP All-in-One.

Readme

The Readme file contains the most recent information which might not be found

in other publications.

Install the software to access the Readme file. For more information, see View

the Readme file.

www.hp.com/support If you have Internet access, you can get help and support from the HP Web

site. This Web site offers technical support, drivers, supplies, and ordering

information.

Find more information 15

Find more information

Chapter 3

16 Find more information

Find more information

4 How do I?

This section contains links to commonly performed tasks, such as printing photos and

optimizing your print jobs.

•How do I change the print settings?

•How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?

•How do I load envelopes?

•How do I scan using the control panel?

•How do I get the best print quality?

•How do I print on both sides of the paper?

•How do I replace the print cartridges?

•How do I align the print cartridges?

•How do I clear a paper jam?

How do I? 17

How do I?

Chapter 4

18 How do I?

How do I?

5 Connection information

The HP All-in-One comes equipped with a USB port so you can connect directly to a

computer using a USB cable. You can also share the product over an existing home

network.

This section contains the following topics:

•Supported connection types

•Use printer sharing

Supported connection types

The following table contains a list of supported connection types.

Description Recommended number

of connected

computers for best

performance

Supported software

features

Setup instructions

USB connection One computer connected

with a USB cable to the

rear USB 1.1 full speed

peripheral connection

port on the HP All-in-One.

All features are

supported.

Follow the Setup Guide

for detailed instructions.

Printer sharing Up to five.

The host computer must

be on at all times in order

to print from the other

computers.

All features resident on

the host computer are

supported. Only printing

is supported from the

other computers.

Follow the instructions in

Use printer sharing.

Use printer sharing

If your computer is on a network, and another computer on the network has an HP All-

in-One connected to it by a USB cable, you can print to that printer using printer sharing.

The computer directly connected to the HP All-in-One acts as the host for the printer and

has full software functionality. The other computer, which is referred to as a client, has

access only to the print features. You must perform other functions from the host

computer or from the control panel on the HP All-in-One.

To enable printer sharing on a Windows computer

▲Refer to the user guide that came with your computer or see the Windows onscreen

Help.

Connection information 19

Connection information

Chapter 5

20 Connection information

Connection information

6 Load originals and load paper

You can load many different types and sizes of paper in the HP All-in-One, including letter

or A4 paper, photo paper, transparencies, and envelopes.

This section contains the following topics:

•Load originals

•Choose papers for printing and copying

•Load paper

Load originals

You can copy or scan up to letter- or A4-size originals by loading them on the glass.

To load an original on the glass

1. Lift the lid on the HP All-in-One.

2. Place your original with the side you want to copy or scan face down on the left front

corner of the glass.

TIP: For more help on loading an original, refer to the engraved guides along the

edge of the glass.

TIP: To get the correct copy size, make sure that there is no tape or other foreign

object on the glass.

3. Close the lid.

Choose papers for printing and copying

You can use different types and sizes of paper in the HP All-in-One. Review the following

recommendations to get the best printing and copying quality. Whenever you change

paper types, remember to change the paper type settings. For more information, see Set

the paper type for printing.

Load originals and load paper 21

Load originals and load paper

This section contains the following topics:

•Recommended papers for printing and copying

•Recommended papers for printing only

•Papers to avoid

Recommended papers for printing and copying

If you want the best print quality, HP recommends using HP papers that are specifically

designed for the type of project you are printing. If you are printing photos, for example,

load HP Premium or HP Premium Plus photo paper in the input tray.

The following is a list of HP papers you can use for copying and printing. Depending on

your country/region, some of these papers might not be available.

NOTE: To achieve a borderless print, you must use 10 x 15 cm (4 x 6 inch) paper

with tab. The HP All-in-One prints to the edge of three sides of the paper. When you

remove the tab from the fourth side, you have a borderless print.

HP Premium Plus Photo Paper

HP Premium Plus Photo Papers are the best HP photo papers, with image quality and

fade resistance superior to store-processed photos. They are ideal for printing your high-

resolution images for framing or including in a photo album. These papers are available

in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), A4, and 8.5 x 11

inch sizes for printing or copying photos from the product.

HP Premium Photo Paper

HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo

papers. They look and feel like store-processed photos and can be mounted under glass

or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6

inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from

the product.

HP Premium Inkjet Transparency Film

HP Premium Inkjet Transparency Film make your color presentations vivid and even more

impressive. This film is easy to use and handle and dries quickly without smudging.

HP Premium Inkjet Paper

HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A

smooth, matte finish makes it ideal for your highest-quality documents.

HP Bright White Inkjet Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque

enough for two-sided color usage with no show-through, which makes it ideal for

newsletters, reports, and flyers.

Chapter 6

22 Load originals and load paper

Load originals and load paper

HP All-in-One Paper or HP Printing Paper

•HP All-in-One Paper is specifically designed for HP All-in-One products. It has an

extra bright blue-white shade that produces sharper text and richer colors than

ordinary multifunction papers.

•HP Printing Paper is a high-quality multifunction paper. It produces documents that

look and feel more substantial than documents printed on standard multipurpose or

copy paper.

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,

choose your country/region, follow the prompts to select your product, and then click one

of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

Related topics

•Recommended papers for printing and copying

•Change the print settings for the current job

•Set the copy paper type

Load index cards

You can load index cards into the input tray of the HP All-in-One to print notes, recipes,

and other text.

For best results, set the paper type before copying or printing.

NOTE: The HP All-in-One leaves a 1.2 cm (0.5 inch) border on one short edge.

Before printing many cards, print one test card to make sure that the border does not

crop your text.

Load paper 27

Load originals and load paper

To load index cards in the input tray

1. Remove all paper from the input tray.

2. Insert the stack of cards vertically (short edge facing outwards), with the side you

want to print on facing down, into the far-right side of the input tray. Slide the stack of

cards forward until it stops.

3. Slide the paper-width guide inward against the stack of cards until it stops.

Do not overload the input tray; make sure the stack of cards fits within the input tray

and is no higher than the top of the paper-width guide.

For best results, set the paper type before copying or printing.

Related topics

•Load 10 x 15 cm (4 x 6 inch) photo paper

•Change the print settings for the current job

•Set the copy paper type

Load envelopes

You can load one or more envelopes into the input tray of the HP All-in-One. Do not use

shiny or embossed envelopes or envelopes that have clasps or windows.

NOTE: For specific details on how to format text for printing on envelopes, consult

the help files in your word processing software. For best results, consider using a label

for the return address on envelopes.

Chapter 6

28 Load originals and load paper

Load originals and load paper

To load envelopes

1. Remove all paper from the input tray.

2. Insert one or more envelopes into the far-right side of the input tray, with the envelope

flaps on the left and facing up. Slide the stack of envelopes forward until it stops.

TIP: To avoid paper jams, tuck the flap inside each envelope.

TIP: For more help on loading envelopes, refer to the diagram engraved in the

base of the input tray.

3. Slide the paper-width guide inward against the stack of envelopes until it stops.

Do not overload the input tray; make sure the stack of envelopes fits within the input

tray and is not higher than the top of the paper-width guide.

Load other types of paper

The following papers require extra attention to load them properly.

NOTE: Not all paper sizes and paper types are available with all the functions on

the HP All-in-One. Some paper sizes and paper types can only be used if you are

starting a print job from the Print dialog box in a software application. They are not

available for copying. Papers that are only available for printing from a software

application are indicated as such.

HP Premium Inkjet Transparency Film

▲Insert the film so that the white transparency strip (with arrows and the HP logo) is on

top and is going into the input tray first.

NOTE: The HP All-in-One cannot automatically detect the paper type. For best

results, set the paper type to transparency film in the software before printing onto

transparency film.

HP Iron-On Transfers (for printing only)

1. Flatten the transfer sheet completely before using it; do not load curled sheets.

TIP: To prevent curling, keep transfer sheets sealed in the original package until

you are ready to use them.

2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually

feed one sheet at a time into the input tray with the blue stripe facing up.

Load paper 29

Load originals and load paper

Related topics

•Load 10 x 15 cm (4 x 6 inch) photo paper

•Set the paper type for printing

•Set the copy paper type

Chapter 6

30 Load originals and load paper

Load originals and load paper

7 Print from your computer

The HP All-in-One can be used with any software application that allows printing. You

can print a range of projects, such as borderless images, newsletters, greeting cards,

iron-on transfers, and posters.

This section contains the following topics:

•Print from a software application

•Make the HP All-in-One the default printer

•Change the print settings for the current job

•Change the default print settings

•Printing shortcuts

•Perform special print jobs

•Stop a print job

•Resume a print job

Print from a software application

Most print settings are automatically handled by the software application. You need to

change the settings manually only when you change print quality, print on specific types

of paper or transparency film, or use special features.

To print from a software application

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. If you need to change settings, click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

NOTE: When printing a photo, you must select options for the specific photo

paper and photo enhancement.

5. Select the appropriate options for your print job by using the features available in the

Advanced, Printing Shortcuts, Features, and Color tabs.

TIP: You can easily select the appropriate options for your print job by choosing

one of the predefined print tasks on the Printing Shortcuts tab. Click a type of

print task in the Printing Shortcuts list. The default settings for that type of print

task are set and summarized on the Printing Shortcuts tab. If necessary, you

can adjust the settings here and save your custom settings as a new printing

shortcut. To save a custom printing shortcut, select the shortcut and click Save

As. To delete a shortcut, select the shortcut and click Delete.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

Print from your computer 31

Make the HP All-in-One the default printer

You can set the HP All-in-One as the default printer to use from all software applications.

This means that the HP All-in-One is automatically selected in the printer list when you

select Print from the File menu in a software application. The default printer is

automatically selected when you click the Print button in the toolbar of most software

applications. For more information, see the Windows Help.

Change the print settings for the current job

You can customize the print settings of the HP All-in-One to handle nearly any print task.

This section contains the following topics:

•Set the paper size

•Set the paper type for printing

•View the print resolution

•Change the print speed or quality

•Change the page orientation

•Scale the document size

•Preview your print job

Set the paper size

The paper size setting helps the HP All-in-One determine the printable area on the page.

Some of the paper size choices have a borderless equivalent, which allows you to print

to the top, bottom, and side edges of the paper.

Usually, you set the paper size in the software application you used to create your

document or project. However, if you are using custom-size paper, or if you cannot set

the paper size from your software application, you can change the paper size in the

Properties dialog box before printing.

To set the paper size

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Resizing Options area, click the appropriate paper size from the Size list.

The following table lists the suggested paper size settings for the different types of

paper you can load in the input tray. Make sure to look at the long list of choices in

Chapter 7

32 Print from your computer

the Size list to see if a defined paper size already exists for the type of paper you are

using.

Paper type Suggested paper size settings

Copier, multi-purpose, or

plain papers

Letter or A4

Envelopes Appropriate listed envelope size

Greeting-card papers Letter or A4

Index cards Appropriate listed card size (if listed sizes are not appropriate,

you can specify a custom paper size)

Inkjet papers Letter or A4

Iron-on T-shirt transfers Letter or A4

Labels Letter or A4

Legal Legal

Letterhead Letter or A4

Panorama photo paper Appropriate listed panorama size (if listed sizes are not

appropriate, you can specify a custom paper size)

Photo papers 10 x 15 cm (4 x 6 inch), letter, A4, or an appropriate listed size

Transparency films Letter or A4

Custom-size papers Custom paper size

Set the paper type for printing

If you print on special papers, such as photo paper, transparency film, envelopes, or

labels, or if you experience poor print quality, you can set the paper type manually.

To set the paper type for printing

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, from the Paper Type drop-down list, select More.

7. Select the type of paper that you have loaded, and then click OK.

View the print resolution

The printer software displays the print resolution in dots per inch (dpi). The dpi varies

according to the paper type and print quality that you select in the printer software.

Change the print settings for the current job 33

To view the print resolution

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Print Quality drop-down list, select the appropriate print quality setting for your

project.

7. In the Paper Type drop-down list, select the type of paper that you have loaded.

8. Click the Resolution button to view the print resolution dpi.

Change the print speed or quality

The HP All-in-One automatically chooses a print quality and speed setting depending on

the paper type setting you select. You can also change the print quality setting to

customize the speed and quality of the print process.

To select a print speed or quality

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Print Quality drop-down list, select the appropriate quality setting for your

project.

NOTE: To view the maximum dpi that the product will print, click Resolution.

7. In the Paper Type drop-down list, select the type of paper that you have loaded.

Change the page orientation

The page orientation setting allows you to print your document vertically or horizontally

on the page.

Usually, you set the page orientation in the software application you used to create your

document or project. However, if you are using custom-size or special HP paper, or if you

cannot set the page orientation from your software application, you can change the page

orientation in the Properties dialog box before printing.

To change the page orientation

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

Chapter 7

34 Print from your computer

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, do one of the following:

• Click Portrait to print the document vertically on the page.

• Click Landscape to print the document horizontally on the page.

Scale the document size

The HP All-in-One allows you to print the document at a different size than the original.

To scale the document size

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Resizing options area, click Scale to paper size, and then click the

appropriate paper size from the drop-down list.

Preview your print job

You can preview your print job before sending it to the HP All-in-One. This helps to prevent

wasting paper and ink on projects that do not print as expected.

To preview your print job

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Select the print settings appropriate for your project on each of the tabs in the dialog

box.

6. Click the Features tab.

7. Select the Show Preview Before Printing check box.

8. Click OK, and then click Print or OK in the Print dialog box.

Your print job displays in the preview window.

9. In the HP preview window, do one of the following:

• To print, click Start Printing.

• To cancel, click Cancel Printing.

Change the print settings for the current job 35

Change the default print settings

If there are settings that you frequently use for printing, you might want to make them the

default print settings so they are already set when you open the Print dialog box from

within your software application.

To change the default print settings

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Settings.

2. Make changes to the print settings, and click OK.

Printing shortcuts

Use printing shortcuts to print with print settings that you use often. The printer software

has several specially designed printing shortcuts that are available in the Printing

Shortcuts list.

NOTE: When you select a printing shortcut the appropriate printing options are

automatically displayed. You can leave them as is or change them. You can also

create a shortcut. For more information, see Create printing shortcuts.

Use the Printing Shortcuts tab for the following print tasks:

•General Everyday Printing: Print documents quickly.

•Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm

(4 x 6 inch) HP Premium Plus Photo Papers with a tear-off tab.

•Photo Printing–With White Borders: Print a photo with a white border around the

edges.

•Fast/Economical printing: Produce draft-quality printouts quickly.

•Presentation printing: Print high-quality documents, including letters and

transparencies.

•Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One

manually.

This section contains the following topics:

•Create printing shortcuts

•Delete printing shortcuts

Related topics

•Print a borderless image

•Print a photo on photo paper

•Print on transparencies

•Print on both sides of the page

Create printing shortcuts

In addition to the printing shortcuts that are available in the Printing Shortcuts list, you

can create your own printing shortcuts.

If you frequently print on transparency film, for example, you can create a printing shortcut

by selecting the Presentation Printing shortcut, changing the paper type to HP Premium

Chapter 7

36 Print from your computer

Inkjet Transparency Film, and then saving the modified shortcut under a new name; for

example, Transparency Presentations. After creating the printing shortcut, simply

select it when printing on transparency film rather than changing the print settings each

time.

To create a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts list, click a printing shortcut.

The print settings for the selected printing shortcut are displayed.

6. Change the print settings to those you want in the new printing shortcut.

7. Click Save as and type a name for the new printing shortcut, and then click Save.

The printing shortcut is added to the list.

Delete printing shortcuts

You might want to delete printing shortcuts that you no longer use.

To delete a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.

6. Click Delete.

The printing shortcut is removed from the list.

NOTE: Only the shortcuts that you have created can be deleted. The original HP

shortcuts cannot be deleted.

Perform special print jobs

In addition to supporting standard print jobs, the HP All-in-One can perform special jobs

such as printing borderless images, iron-on transfers, and posters.

This section contains the following topics:

•Print a borderless image

•Print a photo on photo paper

•Print using Maximum dpi

•Print on both sides of the page

Perform special print jobs 37

•Print a multiple-page document as a booklet

•Print multiple pages on a single sheet

•Print a multiple-page document in reverse order

•Reverse an image for iron-on transfers

•Print on transparencies

•Print a group of addresses on labels or envelopes

•Print a poster

•Print a Web page

Print a borderless image

Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6

inch) HP Premium Plus Photo Papers with a tear-off tab. When you remove the tear-off

tab, the printed image is borderless and extends to the edges of the paper.

TIP: You can automatically adjust the settings in the Properties dialog box to print

a borderless 10 x 15 cm (4 x 6 inch) photo on HP Premium Plus Photo Paper. Click

the Printing Shortcuts tab, and then, in the Printing Shortcuts list, select Photo

printing-borderless. You can also set the options manually as described in the

following procedure.

To print a borderless image

1. Remove all paper from the input tray.

2. Place the photo paper, with the print side down and the short edge forward, on the

right side of the input tray. Verify that the tear-off tab is pointing away from the product.

3. On the File menu in your software application, click Print.

4. Make sure the product is the selected printer.

5. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

Chapter 7

38 Print from your computer

6. Click the Features tab.

7. In the Size list, click the size of photo paper loaded in the input tray.

If a borderless image can be printed on the specified size, the Borderless printing

check box is enabled.

8. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

NOTE: You cannot print a borderless image if the paper type is set to Plain

paper or to a type of paper other than a photo paper.

9. Select the Borderless printing check box if it is not already checked.

If the borderless paper size and paper type are not compatible, the product software

displays an alert and allows you to select a different type or size.

10. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start

to curl, which could reduce the quality of your printout. Photo paper should be flat

before printing.

Related topics

Load 10 x 15 cm (4 x 6 inch) photo paper

Print a photo on photo paper

To achieve the best print quality, HP recommends using HP papers that are specifically

designed for the type of project you are printing along with genuine HP ink. HP papers

and HP ink are specifically designed to work well together to provide high-quality output.

For photo printing, HP recommends that you use HP Premium Plus Photo Papers with

the HP All-in-One.

To print a photo on photo paper

1. Remove all paper from the input tray, and then load the photo paper print side down.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

Perform special print jobs 39

6. In the Basic Options area, select the appropriate photo paper type from the Paper

Type drop-down list.

7. In the Resizing Options area, click the appropriate paper size from the Size list.

If the paper size and paper type are not compatible, the product software displays an

alert and allows you to select a different type or size.

8. In the Basic Options area, select a high print quality, such as Best, from the Print

Quality drop-down list.

NOTE: For maximum dpi resolution, go to the Advanced tab, and then select

Enabled from the Maximum dpi drop-down list. For more information, see Print

using Maximum dpi.

9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select

from the following options:

•Off: applies no HP Real Life Technologies to the image.

•Basic: enhances low-resolution images; moderately adjusts image sharpness.

•Full: automatically adjusts brightness, contrast, and sharpness; enhances low-

resolution images; automatically removes red-eye coloring in the photo.

TIP: You can remove red-eye coloring in the photo when using the Off or

Basic mode by selecting the Remove red eye check box.

10. Click OK to return to the Properties dialog box.

11. (Optional) If you want to print the photo in black and white, click the Color tab and

select the Print in grayscale check box. From the drop-down list, select one of the

following options:

•High Quality: uses all the available colors to print your photo in grayscale. This

creates smooth and natural shades of gray.

•Black Ink Only: uses black ink to print your photo in grayscale. The gray shading

is created by varying patterns of black dots, which might result in a grainy image.

12. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start to

curl, which could reduce the quality of your printout. Photo paper should be flat before

printing.

Print using Maximum dpi

Use Maximum dpi mode to print high-quality, sharp images.

To get the most benefit from Maximum dpi mode, use it to print high-quality images such

as digital photographs. When you select the Maximum dpi setting, the printer software

displays the optimized dots per inch (dpi) that the HP All-in-One will print.

Printing in Maximum dpi takes longer than printing with other settings and requires a

large amount of disk space.

NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A

photo print cartridge can be purchased separately if it is not included with the HP All-

in-One. Photo print cartridges are not supported on all models of the product.

Chapter 7

40 Print from your computer

To print in Maximum dpi mode

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

6. In the Printer Features area, select Enabled from the Maximum dpi drop-down list.

7. Click the Features tab.

8. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

9. In the Print Quality drop-down list, click Maximum dpi.

NOTE: To view the maximum dpi that the product will print, click Resolution.

10. Select any other print settings that you want, and then click OK.

Related topics

Work with print cartridges

Print on both sides of the page

You can print two-sided pages with the HP All-in-One manually. When printing two-sided

pages, make sure to use paper that is thick enough so that images do not show through

to the other side.

To print on both sides of the page

1. Load paper into the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Paper saving options area, select Manual from the Two-sided printing drop-

down list.

Perform special print jobs 41

7. For binding, do one of the following:

• For binding on the top like a notebook or calendar, select the Flip Pages Up check

box.

This causes the odd and even pages of your document to print opposite of each

other top-to-bottom. This ensures that the top of the page is always at the top of

the sheet when you flip the pages up in your bound document.

• For binding on the side like a book or magazine, click to clear the Flip Pages

Up check box.

This causes the odd and even pages of your document to print opposite of each

other left-to-right. This ensures that the top of the page is always at the top of the

sheet when you turn the pages in your bound document.

8. Click OK, and then click Print or OK in the Print dialog box.

The product begins printing. Wait until all the odd-numbered pages are printed before

removing any of the printed pages from the output tray.

A dialog box displays instructions on the screen when it is time to process the second

side of your job.

9. Click Continue when done.

Print a multiple-page document as a booklet

The HP All-in-One allows you to print your document as a small booklet, which you can

fold and then staple together.

For best results, design your document to fit on a multiple of four pages, such as an 8,

12, or 16-page program for a child's school play or for a wedding.

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Chapter 7

42 Print from your computer

To print a multiple-page document as a booklet

1. Load paper into the input tray.

The paper should be thick enough so that the images do not show through to the

other side.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Paper saving options area, select Manual from the Two-sided printing drop-

down list.

7. Select the binding edge from the Booklet layout is list, as appropriate for your

language.

• If your language reads left-to-right, click Left edge binding.

• If your language reads right-to-left, click Right edge binding.

The Pages per sheet box is automatically set to two pages per sheet.

8. Click OK, and then click Print or OK in the Print dialog box.

The product begins printing.

A dialog box displays instructions on the screen when it is time to process the second

side of your job. Do not click Continue in the dialog box until you have reloaded the

paper as instructed in the following steps.

9. Wait until the product has stopped printing for several seconds before removing any

of the printed pages from the output tray.

If you remove the pages while the document is still printing, the pages might get out

of order.

10. Follow the instructions that appear on your screen for reloading the paper to print on

the second side, and then click Continue.

11. When the entire document has finished printing, fold the stack of paper in half, so that

the first page is on top, then staple the document along the crease.

TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long

reach to staple the booklet.

Perform special print jobs 43

Figure 7-1 Left-edge binding for left-to-right languages

Figure 7-2 Right-edge binding for right-to-left languages

Chapter 7

44 Print from your computer

Print multiple pages on a single sheet

You can print up to 16 pages on a single sheet of paper.

To print multiple pages on a single sheet

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Pages per sheet list, click 2, 4, 6, 9, or 16.

7. If you want a border to appear around each page image printed on the sheet of paper,

select the Print page borders check box.

8. In the Page order list, click an appropriate page order option.

The sample output graphic is numbered to show how the pages will be ordered if you

select each option.

9. Click OK, and then click Print or OK in the Print dialog box.

Perform special print jobs 45

Print a multiple-page document in reverse order

Because of the way the paper feeds through the HP All-in-One, the first page that prints

is print side up at the bottom of the stack. Usually this means you need to put the printed

pages in the correct order.

A better way is to print the document in reverse order so that the pages are stacked

correctly.

TIP: Set this option as a default setting so you do not have to remember to set it

every time you print a multiple-page document.

To print a multiple-page document in reverse order

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

6. In the Layout Options area, select Front to Back in the Page Order option.

NOTE: If you set your document to print on both sides of the page, the Front to

Back option is not available. Your document will automatically print in the correct

order.

7. Click OK, and then click Print or OK in the Print dialog box.

NOTE: When you are printing multiple copies, each set is printed completely

before the next set is printed.

Chapter 7

46 Print from your computer

Reverse an image for iron-on transfers

This feature reverses an image so you can use it for iron-on transfers. This feature is also

useful for transparencies when you want to make notations on the back of the

transparency without scratching the original.

To reverse an image for iron-on transfers

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Features tab.

5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer

from the list.

6. If the selected size is not what you want, click an appropriate size in the Size list.

7. Click the Advanced tab.

8. In the Printer Features area, select On from the Mirror Image drop-down list.

9. Click OK, and then click Print or OK in the Print dialog box.

NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input

tray one sheet at a time.

Print on transparencies

For the best results, HP recommends you use HP transparency products with the HP All-

in-One.

To print on transparencies

1. Load the transparency into the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

Perform special print jobs 47

6. In the Basic Options area, from the Paper Type drop-down list, select More. Then

select the appropriate paper type.

TIP: If you want to make notations on the back of the transparencies and erase

them later without scratching the original, click the Advanced tab, and select the

Mirror Image check box.

7. In the Resizing Options area, from the Size drop-down list, select More. Then, select

an appropriate size.

8. Click OK, and then click Print or OK in the Print dialog box.

NOTE: The product automatically waits for transparencies to dry before

releasing them. Ink dries slower on film than on plain paper. Make sure you allow

enough time for the ink to dry before handling the transparency.

Print a group of addresses on labels or envelopes

With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label

sheets designed for inkjet printers.

To print a group of addresses on labels or envelopes

1. Print a test page on plain paper first.

2. Place the test page on top of the label sheet or envelope, and hold both up to the

light. Check the spacing for each block of text. Make adjustments as needed.

3. Load the labels or envelopes into the input tray.

CAUTION: Do not use envelopes with clasps or windows. They can get stuck in

the rollers and cause paper jams.

4. If you are printing on envelopes, do the following:

a. Display the print settings, and click the Features tab.

b. In the Resizing Options area, click the appropriate envelope size in the Size list.

5. Click OK, and then click Print or OK in the Print dialog box.

Related topics

Load envelopes

Chapter 7

48 Print from your computer

Print a poster

You can create a poster by printing a document on multiple pages. The HP All-in-One

prints dotted lines on some pages to indicate where to trim the pages before taping them

together.

To print a poster

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

6. Expand Document Options, and then expand Printer Features.

7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),

4x4 (16 sheets), or 5x5 (25 sheets).

This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or

25 pages.

If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16,

or 25 pages. For example, if you have a one-page original and you select 3x3, you

will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.

8. Click OK, and then click Print or OK in the Print dialog box.

9. After the poster has printed, trim the edges of the sheets and tape the sheets together.

Print a Web page

You can print a Web page from your Web browser on the HP All-in-One.

If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web

Printing to ensure simple, predictable web printing with control over what you want and

how you want it printed. You can access HP Smart Web Printing from the toolbar in

Internet Explorer. For more information about HP Smart Web Printing, see the help file

provided with it.

Perform special print jobs 49

To print a Web page

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your Web browser, click Print.

TIP: For best results, select HP Smart Web Printing on the File menu. A check

mark appears when it is selected.

The Print dialog box appears.

3. Make sure the product is the selected printer.

4. If your Web browser supports it, select the items on the Web page that you want to

include in the printout.

For example, in Internet Explorer, click the Options tab to select options such as As

laid out on screen, Only the selected frame, and Print all linked documents.

5. Click Print or OK to print the Web page.

TIP: To print Web pages correctly, you might need to set your print orientation to

Landscape.

Stop a print job

Although you can stop a print job from either the HP All-in-One or the computer, HP

recommends you stop it from the HP All-in-One for best results.

To stop a print job from the product

▲Press Cancel. If the print job does not stop, press Cancel again.

It can take a few moments for the print job to be cancelled.

To stop a print job from the computer (Windows Vista users)

1. On the Windows taskbar, click Start, and then click Control Panel.

2. Click Printers.

3. Double-click the product icon.

TIP: You can also double-click the printer icon in the Windows taskbar.

4. Select the print job you want to cancel.

5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key

on your keyboard.

It can take a few moments for the print job to be cancelled.

To stop a print job from the computer (Windows XP users)

1. On the Windows taskbar, click Start, and then click Control Panel.

2. Open the Printers and Faxes control panel.

3. Double-click the product icon.

TIP: You can also double-click the printer icon in the Windows taskbar.

Chapter 7

50 Print from your computer

4. Select the print job you want to cancel.

5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key

on your keyboard.

It can take a few moments for the print job to be cancelled.

To stop a print job from the computer (Windows 2000 users)

1. On the Windows taskbar, click Start, point to Settings, and then click Printers.

2. Double-click the product icon.

TIP: You can also double-click the printer icon in the Windows taskbar.

3. Select the print job you want to cancel.

4. On the Document menu, click Cancel or press the Delete key on your keyboard.

It can take a few moments for the print job to be cancelled.

Related topics

Control panel buttons

Resume a print job

If an error occurs while printing, you may need to resume the job from the HP All-in-One

or the computer after you address the error.

To resume a print job from the control panel

▲On the control panel, press any button.

To resume a print job from the computer (Windows Vista users)

1. On the Windows taskbar, click Start, and then click Control Panel.

2. Click Printers.

3. Double-click the product icon.

TIP: You can also double-click the printer icon in the Windows taskbar.

4. Select the print job you want to resume.

5. On the Document menu, click Resume Printing or Resume.

It can take a few moments to resume the print job.

To resume a print job from the computer (Windows XP users)

1. On the Windows taskbar, click Start, and then click Control Panel.

2. Open the Printers and Faxes control panel.

3. Double-click the product icon.

TIP: You can also double-click the printer icon in the Windows taskbar.

4. Select the print job you want to resume.

5. On the Document menu, click Resume Printing or Resume.

It can take a few moments to resume the print job.

Resume a print job 51

To resume a print job from the computer (Windows 2000 users)

1. On the Windows taskbar, click Start, point to Settings, and then click Printers.

2. Double-click the product icon.

TIP: You can also double-click the printer icon in the Windows taskbar.

3. Select the print job you want to resume.

4. On the Document menu, click Resume.

It can take a few moments to resume the print job.

Related topics

Control panel buttons

Chapter 7

52 Print from your computer

8 Use the copy features

The HP All-in-One allows you to produce high-quality color and black-and-white copies

on a variety of paper types. You can enlarge or reduce the size of an original to fit a

specific paper size, adjust the copy quality, and make high-quality copies of photos,

including borderless copies.

NOTE: If you are using the product with a Windows 2000 computer, some features

may not be available. For more information, see Notice to Windows 2000 users.

This section contains the following topics:

•Make a copy

•Set the copy paper type

•Change copy speed

•Make multiple copies of the same original

•Copy a two-page black-and-white document

•Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo

•Stop copying

Make a copy

You can make quality copies from the control panel.

To make a copy from the control panel

1. Make sure you have paper loaded in the input tray.

2. Place your original with the side you want to copy or scan face down on the left front

corner of the glass.

TIP: For quality copies, ensure that the scanner glass is clean and that there are

no foreign materials adhering to it. For more information, see Clean the glass.

3. Press the Paper Type button to set the paper type.

4. Press Start Copy Black or Start Copy Color.

Related topics

Control panel buttons

Set the copy paper type

You can set the paper type for copying to either Plain or Photo.

To set the paper type for copies

1. Make sure you have paper loaded in the input tray.

2. Place your original with the side you want to copy or scan face down on the left front

corner of the glass.

Use the copy features 53

Use the copy features

3. Press the Paper Type button to set the paper type.

Copies made on photo paper are automatically made using Best quality. When Photo

Paper is selected, the HP All-in-One enlarges or shrinks the original to fit within the

copy margin of the detected paper size.

Copies made on plain paper are automatically made using Normal quality. When the

Plain Paper is selected, the HP All-in-One makes an exact copy of the original placed

on the scanner glass.

NOTE: Ensure that the scanner glass is clean for the copy function to work

properly.

4. Press Start Copy Black or Start Copy Color.

Refer to the following table to determine which paper type setting to choose based on the

paper loaded in the input tray.

Paper type Control panel setting

Copier paper or letterhead Plain

HP Bright White Paper Plain

HP Premium Plus Photo Paper, Glossy Photo

HP Premium Plus Photo Paper, Matte Photo

HP Premium Plus 4 x 6 inch Photo Paper Photo

HP Photo Paper Photo

HP Everyday Photo Paper Photo

HP Everyday Photo Paper, Semi Gloss Photo

Other photo paper Photo

HP Premium Paper Plain

HP All-in-One Paper Plain

HP Printing Paper Plain

Other inkjet paper Plain

Legal Plain

Related topics

Control panel buttons

Change copy speed

Copies made from the control panel on regular, plain paper automatically use Normal

quality.

You can make a Fast copy using the instructions below. Fast copies faster with

comparable quality text, but the graphics quality might be lower. Fast copies use less ink

and extend the life of your print cartridges.

Chapter 8

54 Use the copy features

Use the copy features

NOTE: Fast or Normal are not available when the paper type is set to Photo.

To make a Fast copy

1. Make sure you have paper loaded in the input tray.

2. Place your original with the side you want to copy or scan face down on the left front

corner of the glass.

TIP: For quality copies, ensure that the scanner glass is clean and that there are

no foreign materials adhering to it. For more information, see Clean the glass.

3. Press the Paper Type button to set the paper type.

4. Press and hold down the Scan button, and then press either Start Copy Black or

Start Copy Color.

Related topics

Control panel buttons

Set the copy paper type

Make multiple copies of the same original

You can set the number of copies from the control panel or from the software that you

installed with the HP All-in-One.

To make multiple copies of an original from the control panel

1. Make sure you have paper loaded in the input tray.

2. Place your original with the side you want to copy or scan face down on the left front

corner of the glass.

TIP: For quality copies, ensure that the scanner glass is clean and that there are

no foreign materials adhering to it. For more information, see Clean the glass.

3. Press the Paper Type button to set the paper type.

4. Press the Start Copy Black or Start Copy Color button to increase the number of

copies up to a maximum of 9 (varies by model). The product starts the copy job after

the last button press.

TIP: Use the software that you installed with the product to set the number of

copies higher than 9.

In this example, the product makes six copies of the original 10 x 15 cm (4 x 6 inch)

photo.

Make multiple copies of the same original 55

Use the copy features

Related topics

Control panel buttons

Copy a two-page black-and-white document

You can use the HP All-in-One to copy a single- or multiple-page document in color or

black and white. In this example, the HP All-in-One is used to copy a two-page black-

and-white original.

To copy a two-page document from the control panel

1. Make sure you have paper loaded in the input tray.

2. Place your original with the side you want to copy or scan face down on the left front

corner of the glass.

3. Press the Paper Type button to set the paper type.

4. Press Start Copy Black.

5. Wait until the product has finished printing the first page. Remove the first page from

the glass and load the second page.

6. Press Start Copy Black.

Related topics

Control panel buttons

Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo

To make a borderless copy of a photo, use the 10 x 15 cm (4 x 6 inch) HP Premium Plus

Photo Paper with a tear-off tab. When you remove the tear-off tab, the output is a

borderless copy of the image that extends to the edges of the paper.

Chapter 8

56 Use the copy features

Use the copy features

To make a borderless copy of a photo from the control panel

1. Load 10 x 15 cm (4 x 6 inch) tabbed photo paper in the input tray. Verify that the tab

is pointing away from the product.

NOTE: To make a borderless copy, you must use tabbed photo paper.

2. Load your original print side down on the left front corner of the glass.

3. Press Paper Type to select the Photo paper type.

NOTE: When the Photo paper type is selected, the HP All-in-One defaults to

making a borderless copy with a 10 x 15 cm (4 x 6 inch) original.

4. Press Start Copy Color.

Remove the tab to make the copy completely borderless.

Related topics

Control panel buttons

Stop copying

To stop copying

▲Press Cancel on the control panel.

Stop copying 57

Use the copy features

Related topics

Control panel buttons

Chapter 8

58 Use the copy features

Use the copy features

9 Use the scan features

Scanning is the process of converting text and pictures into an electronic format for your

computer. You can scan almost anything (photos, magazine articles and text documents)

on the HP All-in-One.

NOTE: When scanning, the HP Photosmart Software enables you to save an image

in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.

You can use the scanning features of the HP All-in-One to do the following:

•Scan text from an article into your word processor and quote it in a report.

•Print business cards and brochures by scanning a logo and using it in your publishing

software.

•Send photos to friends and relatives by scanning your favorite prints and including

them in e-mail messages.

•Create a photographic inventory of your house or office.

•Archive treasured photos in an electronic scrapbook.

NOTE: If you are using the product with a Windows 2000 computer, some features

may not be available. For more information, see Notice to Windows 2000 users.

NOTE: If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the

OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

This section contains the following topics:

•Scan an original

•Edit a scanned preview image

•Edit a scanned image

•Edit a scanned document

•Stop scanning

Scan an original

For original documents or images placed on the glass, you can start a scan from your

computer or from the HP All-in-One. This section explains the second option: how to scan

from the control panel of the HP All-in-One to a computer.

To use the scan features, the HP All-in-One and computer must be connected and turned

on. The HP Photosmart Software must also be installed and running on your computer

prior to scanning. To verify that the HP Photosmart Software is running on a Windows

Use the scan features 59

Scan

computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower

right side of the screen, near the time.

NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray

can cause the HP All-in-One to lose some of its scan functionality. If this happens,

you can restore full functionality by restarting your computer or by starting the

HP Photosmart Software.

The HP Photosmart Software that you installed on your computer has many tools that

you can use to edit and print your scanned image. You can improve the overall image

quality by adjusting the brightness, sharpness, color tone, or saturation. You can also

crop, straighten, rotate, or resize the image. When the scanned image looks just the way

you want it, you can open it in another application, send it through e-mail, save it to a file,

or print it.

Chapter 9

60 Use the scan features

Scan

To scan to a computer

1. Place your original with the side you want to copy or scan face down on the left front

corner of the glass.

TIP: For quality copies, ensure that the scanner glass is clean and that there are

no foreign materials adhering to it. For more information, see Clean the glass.

2. Press Scan.

The product scans the original automatically. A preview image of the scan appears

on your computer, where you can edit it. Any edits that you make apply to the current

scan session only.

The HP Photosmart Software has many tools that you can use to edit your scanned

image. You can improve the overall image quality by adjusting the brightness,

sharpness, color tone, or saturation. You can also crop, rotate, or resize the image.

3. Make any edits to the preview image, and then click Accept when you are finished.

Related topics

Control panel buttons

Edit a scanned preview image

You can use the tools in the HP Scanning software to modify a preview image. Any

changes that you make, such as brightness, image type, resolution, and more apply only

to this scan session.

You can make additional changes in the HP Photosmart software after the image is

scanned.

Related topics

Use the HP Photosmart software

Edit a scanned image

You can edit a scanned image, such as a photo or graphic, using the software you

installed with the HP All-in-One. Using this software, you can rotate or crop the image,

as well as adjust the brightness, contrast, and color saturation.

NOTE: If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the

OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

Related topics

Use the HP Photosmart software

Edit a scanned document

You can edit a scanned document using your Optical Character Recognition (OCR)

software. Scanning text using OCR software enables you to bring the content of magazine

articles, books, and other printed matter into your favorite word processor and many other

Edit a scanned preview image 61

Scan

applications as editable text. Learning to use OCR software correctly is important if you

want to obtain the best results. Do not expect scanned text documents to be letter-perfect

the first time you use your OCR software. Using OCR software is an art that takes time

and practice to master.

NOTE: If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the

OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

Related topics

Use the HP Photosmart software

Stop scanning

To stop scanning

▲Press Cancel on the control panel.

Related topics

Control panel buttons

Chapter 9

62 Use the scan features

Scan

10 Maintain the HP All-in-One

The HP All-in-One requires little maintenance. Sometimes you might want to clean the

glass and lid backing to remove surface dust and ensure that your copies and scans

remain clear. You will also need to replace, align, or clean your print cartridges from time

to time. This section provides instructions for keeping the HP All-in-One in top working

condition. Perform these simple maintenance procedures as necessary.

This section contains the following topics:

•Clean the HP All-in-One

•Print a self-test report

•Work with print cartridges

Clean the HP All-in-One

To ensure that your copies and scans remain clear, you might need to clean the glass

and lid backing. You might also want to dust the exterior of the HP All-in-One.

This section contains the following topics:

•Clean the exterior

•Clean the glass

•Clean the lid backing

Clean the exterior

Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the

case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from

the control panel and the interior of the HP All-in-One.

CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol

or alcohol-based cleaning products.

Clean the glass

Fingerprints, smudges, hair, and dust on the main glass surface slow down performance

and affect the accuracy of the copy and scan features.

To clean the glass

1. Turn off the product, unplug the power cord, and raise the lid.

2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive

glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on

the glass, since they can damage it. Do not place or spray liquid directly on the

glass. The liquid might seep under the glass and damage the product.

Maintain the HP All-in-One 63

Maintain the HP All-in-One

3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.

4. Plug in the power cord, and then turn on the product.

Clean the lid backing

Minor debris can accumulate on the white document backing located underneath the lid

of the HP All-in-One.

To clean the lid backing

1. Turn off the product, unplug the power cord, and raise the lid.

2. Clean the white document backing with a soft cloth or sponge slightly moistened with

a mild soap and warm water.

Wash the backing gently to loosen debris. Do not scrub the backing.

3. Dry the backing with a dry, soft, lint-free cloth.

CAUTION: Do not use paper-based wipes, as these might scratch the backing.

Chapter 10

64 Maintain the HP All-in-One

Maintain the HP All-in-One

4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)

alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual

alcohol.

CAUTION: Be careful not to spill alcohol on the glass or exterior of the product,

as this might damage it.

5. Plug in the power cord, and then turn on the product.

Print a self-test report

If you are experiencing problems with printing, print a self-test report before you replace

the print cartridges. This report provides useful information on several aspects of your

product, including your print cartridges.

To print a self-test report

1. Load letter or A4 unused plain white paper into the input tray.

2. Press and hold the Cancel button and then press the Start Copy Color button.

The product prints a self-test report, which might indicate the source of the printing

problem. A sample of the ink test area of the report is shown below.

3. Make sure the test patterns show a complete grid and the thick color lines are

complete.

• If more than a few lines in a pattern are broken, this might indicate a problem with

the nozzles. You might need to clean the print cartridges.

• If the black line is missing, faded, streaked, or shows lines, this might indicate a

problem with the black or photo print cartridge in the right slot.

• If any of the color lines are missing, faded, streaked, or show lines, this might

indicate a problem with the tri-color print cartridge in the left slot.

Related topics

•Clean the print cartridges

•Replace the print cartridges

•Control panel buttons

Work with print cartridges

To ensure the best print quality from the product, you will need to perform some simple

maintenance procedures. This section provides guidelines for handling the print

cartridges and instructions for replacing, aligning, and cleaning the print cartridges.

You might also need to check your print cartridges if the Check Print Cartridge light is on.

This might mean that the print cartridges are not installed properly or are missing, the

Print a self-test report 65

Maintain the HP All-in-One

plastic tape has not been removed from the print cartridges, the print cartridges are low

on ink, or the print carriage is blocked.

This section contains the following topics:

•Handle the print cartridges

•Check the estimated ink levels

•Replace the print cartridges

•Use ink-backup mode

•Use a photo print cartridge

•Store the print cartridges

•Align the print cartridges

•Clean the print cartridges

•Clean the print cartridge contacts

•Clean the area around the ink nozzles

•Remove ink from your skin and clothing

Handle the print cartridges

Before you replace or clean a print cartridge, you should know the part names and how

to handle the print cartridges.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

Hold the print cartridges by their black plastic sides, with the label on top. Do not touch

the copper-colored contacts or the ink nozzles.

Chapter 10

66 Maintain the HP All-in-One

Maintain the HP All-in-One

NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause

temporary printing problems, or even permanent damage.

Check the estimated ink levels

You can easily check the ink supply level to determine how soon you might need to

replace a print cartridge. The ink supply level shows an estimate of the amount of ink

remaining in the print cartridges. Actual ink levels may vary.

TIP: You can also print a self-test report to see if your print cartridges might need to

be replaced.

NOTE: If the print cartridges were used before being installed in the product, or have

been refilled, the estimated ink levels on the Estimated Ink levels tab may be

inaccurate or unavailable.

NOTE: Ink from the cartridges is used in the printing process in a number of different

ways, including in the initialization process, which prepares the product and cartridges

for printing, and in print head servicing, which keeps print nozzles clear and ink flowing

smoothly. In addition, some residual ink is left in the cartridge after it is used. For more

information, see www.hp.com/go/inkusage.

To check the ink levels from the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the

Printer Services button.

The Printer Toolbox appears.

2. Click the Estimated Ink Level tab.

The estimated ink levels for the print cartridges appear.

Related topics

Print a self-test report

Replace the print cartridges

When the ink level for the print cartridge is low, a message appears on your computer

screen. You can also check the ink levels by using the software installed with the HP All-

in-One. Follow these instructions when the ink level is low.

NOTE: Ink level warnings and indicators provide estimates for planning purposes

only. When you receive a low-ink warning message, consider having a replacement

cartridge available to avoid possible printing delays. You do not need to replace the

print cartridges until print quality becomes unacceptable.

Work with print cartridges 67

Maintain the HP All-in-One

To order print cartridges for the HP All-in-One, go to www.hp.com/buy/supplies. If

prompted, choose your country/region, follow the prompts to select your product, and

then click one of the shopping links on the page.

Choose the right cartridge combination

Choose the best combination of cartridges for your print job:

•Everyday printing: Use a black cartridge along with a tri-color cartridge.

•Color photos: Use a photo cartridge along with a tri-color cartridge.

NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A

photo print cartridge can be purchased separately if it is not included with the

HP All-in-One. Photo print cartridges are not supported on all models of the

product.

To replace the print cartridges

1. Make sure the product is on and you have letter or A4 unused plain white paper loaded

in the input tray.

CAUTION: If the product is turned off when you open the print cartridge door to

access the print cartridges, it will not release the cartridges for changing. You

might damage the product if the print cartridges are not docked safely when you

try to remove them.

2. Open the print cartridge door.

The print carriage should move to the center of the product. If the print carriage does

not move to the center, turn the product off, and then on.

3. Wait until the print carriage is idle and silent, and then lightly press down on a print

cartridge to release it.

If you are replacing the tri-color print cartridge, remove the print cartridge from the

slot on the left.

Chapter 10

68 Maintain the HP All-in-One

Maintain the HP All-in-One

If you are replacing the black or photo print cartridge, remove the print cartridge from

the slot on the right.

1Print cartridge slot for the tri-color print cartridge

2Print cartridge slot for the black and photo print cartridges

4. Pull the print cartridge toward you out of its slot.

5. If you are removing the black print cartridge in order to install the photo print cartridge,

store the black print cartridge in the print cartridge protector or an airtight plastic

container.

If you are disposing of the print cartridge, recycle the print cartridge. The HP Inkjet

Supplies Recycling Program is available in many countries/regions, and lets you

recycle used print cartridges free of charge. For more information, go to the following

Web site:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html

6. Remove the new print cartridge from its packaging, being careful to touch only the

black plastic. Gently remove the plastic tape using the pink pull tab.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching

these parts can result in clogs, ink failure, and bad electrical connections.

Work with print cartridges 69

Maintain the HP All-in-One

7. Slide the new print cartridge at a slight upward angle into the empty slot. Then gently

push on the upper part of the print cartridge forward until it snaps into place.

If you are installing the tri-color print cartridge, slide it into the left slot.

If you are installing a black or photo print cartridge, slide it into the right slot.

8. Close the print cartridge door.

9. After the print cartridge alignment sheet prints, load it on the left front corner of the

glass with the top of the page to the left.

Chapter 10

70 Maintain the HP All-in-One

Maintain the HP All-in-One

10. Press the Scan button.

The product aligns the print cartridges. Recycle or discard the print cartridge

alignment sheet.

Related topics

•Check the estimated ink levels

•Control panel buttons

Use ink-backup mode

Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The

ink-backup mode is initiated when a print cartridge is removed from the print cartridge

carriage. During ink-backup mode, the product can only print jobs from the computer.

You cannot initiate a print job from the control panel (such as copying or scanning an

original).

NOTE: When the HP All-in-One operates in ink-backup mode, a message is

displayed on screen. If the message is displayed and two print cartridges are installed

in the product, verify that the protective piece of plastic tape has been removed from

each print cartridge. When plastic tape covers the print cartridge contacts, the product

cannot detect that the print cartridge is installed.

For more information about ink-backup mode, see the following topics:

•Ink-backup mode output

•Exit ink-backup mode

Ink-backup mode output

Printing in ink-backup mode slows the HP All-in-One and affects the quality of printouts.

Installed print cartridge Result

Black print cartridge Colors print as grayscale.

Tri-color print cartridge Colors print but black is grayed and is not a true black.

Photo print cartridge Colors print as grayscale.

NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.

Exit ink-backup mode

Install two print cartridges in the HP All-in-One to exit ink-backup mode.

For information about installing a print cartridge, see Replace the print cartridges.

Use a photo print cartridge

You can optimize the quality of the color photos you print and copy with the HP All-in-

One by purchasing a photo print cartridge. Remove the black print cartridge and insert

the photo print cartridge in its place. With the tri-color print cartridge and photo print

cartridge installed, you have a six-ink system, which provides enhanced quality color

photos.

Work with print cartridges 71

Maintain the HP All-in-One

When you want to print regular text documents, swap the black print cartridge back in.

Use a print cartridge protector or an airtight plastic container to keep your print cartridge

secure when it is not being used.

NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A

photo print cartridge can be purchased separately if it is not included with the HP All-

in-One. Photo print cartridges are not supported on all models of the product.

Related topics

•Replace the print cartridges

•Control panel buttons

Store the print cartridges

Follow these guidelines to maintain and store HP print cartridges and to ensure consistent

print quality.

•Print cartridge storage and handling

•Print cartridge protector

Print cartridge storage and handling

Follow these guidelines to help maintain HP print cartridges and ensure consistent print

quality:

•When you remove a print cartridge from the device, store it in an airtight plastic

container to prevent the ink from drying out. If you are storing a photo print cartridge,

you can use a print cartridge protector. For more information, see Print cartridge

protector.

•Keep all unused print cartridges in their original sealed packages until they are

needed. Store print cartridges at room temperature (15–35 degrees C or 59–95

degrees F).

•Do not remove the plastic tape covering the ink nozzles until you are ready to install

the print cartridge in the device. If the plastic tape has been removed from the print

cartridge, do not attempt to reattach it. Reattaching the tape damages the print

cartridge.

CAUTION: Always turn the HP All-in-One off with the Power button before you

unplug the power cord or turn off a power strip. This allows the device to store the

print cartridges properly. When you store the HP All-in-One, always leave the active

print cartridges inside the device.

Print cartridge protector

In some countries/regions, when you purchase a photo print cartridge (not supported on

all models of the product), you might also receive a print cartridge protector. If a print

cartridge protector is not available, you can use an airtight plastic container to protect

your print cartridge.

The print cartridge protector is designed to keep a print cartridge secure and prevent it

from drying out when it is not being used. Whenever you remove a print cartridge from

the HP All-in-One with the intention of using it again later, store it in the print cartridge

protector. For example, store the black print cartridge in a print cartridge protector if you

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Maintain the HP All-in-One

are removing it so you can print high-quality photos with the photo and tri-color print

cartridges.

To insert a print cartridge into the print cartridge protector

▲Place the print cartridge into the print cartridge protector at a slight angle and snap it

securely into place.

To remove the print cartridge from the print cartridge protector

▲Press down on the top of the print cartridge protector to release the print cartridge,

and then gently remove the print cartridge out of the print cartridge protector.

Align the print cartridges

Aligning the print cartridges ensures high-quality output. The HP All-in-One prompts you

to align and calibrate the print cartridges every time you install a new print cartridge. Make

sure you align the print cartridges when prompted to ensure excellent print quality.

NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will

not prompt you to align the print cartridges. The HP All-in-One remembers the

alignment values for that print cartridge, so you do not need to realign the print

cartridges.

Work with print cartridges 73

Maintain the HP All-in-One

To align newly installed print cartridges

1. Make sure you have letter or A4 unused plain white paper loaded in the input tray.

The HP All-in-One prints a print cartridge alignment sheet.

NOTE: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

If the alignment fails again, you might have a defective sensor or print cartridge.

Contact HP Support. Go to www.hp.com/support. If prompted, choose your

country/region, and then click Contact HP for information on calling for technical

support.

2. Load the print cartridge alignment sheet print side down on the left front corner of the

glass with the top of the page to the left.

3. Press the Scan button.

The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge

alignment sheet.

To align the print cartridges from the HP Photosmart Software

1. Load letter or A4 unused plain white paper into the input tray.

NOTE: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

2. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the

Printer Services button.

The Printer Toolbox appears.

3. Click the Device Services tab.

4. Click Align the Print Cartridges.

The HP All-in-One prints a print cartridge alignment sheet.

5. Load the print cartridge alignment sheet print side down on the left front corner of the

glass.

6. Press the Scan button.

The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge

alignment sheet.

Related topics

Control panel buttons

Clean the print cartridges

Use this feature when the self-test report shows streaking, white lines through any of the

lines of color or when a color is muddy after installing a print cartridge for the first time.

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Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the

ink nozzles.

To clean the print cartridges from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the

Printer Services button.

The Printer Toolbox appears.

3. Click the Device Services tab.

4. Click Clean the Print Cartridges.

5. Follow the prompts until you are satisfied with the quality of the output, and then click

Done.

If print quality still seems poor after you clean the print cartridges, try cleaning the

print cartridge contacts before replacing the affected print cartridge.

Related topics

•Clean the print cartridge contacts

•Replace the print cartridges

Clean the print cartridge contacts

CAUTION: Do not clean the print cartridge contacts unless you are having a problem

with print quality and other measures have not been successful. For more information,

see Print quality troubleshooting.

Clean the print cartridge contacts if you get repeated messages on your computer screen

prompting you to check a print cartridge after you already have cleaned or aligned the

print cartridges, or if the Check Print Cartridge light is blinking.

Before cleaning the print cartridge contacts, remove the print cartridge and verify that

nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you

continue to get messages to check the print cartridges, clean the print cartridge contacts.

Make sure you have the following materials available:

•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or

leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

•Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge

contacts. These can damage the print cartridge or the product.

Work with print cartridges 75

Maintain the HP All-in-One

To clean the print cartridge contacts

1. Turn on the product and open the print cartridge door.

The print carriage moves to the center of the product.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the product.

3. Lightly press down on the print cartridge to release it, and then pull it toward you out

of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and clean

each print cartridge one at a time. Do not leave a print cartridge outside the HP All-

in-One for more than 30 minutes.

4. Inspect the print cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any

excess water from it.

6. Hold the print cartridge by its sides.

7. Clean only the copper-colored contacts. Allow the print cartridges to dry for

approximately ten minutes before reinserting.

1Copper-colored contacts

2Ink nozzles (do not clean)

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8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back

into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

9. Repeat if necessary for the other print cartridge.

10. Gently close the print cartridge door and plug the power cord into the back of the

product.

Related topics

•Clean the area around the ink nozzles

•Replace the print cartridges

Clean the area around the ink nozzles

If the HP All-in-One is used in a dusty environment, a small amount of debris might

accumulate inside the device. This debris can include dust, hair, carpet, or clothing fibers.

When debris gets on the print cartridges, it can cause ink streaks and smudges on printed

pages. Ink streaking can be corrected by cleaning around the ink nozzles as described

here.

NOTE: Clean the area around the ink nozzles only if you continue to see streaks

and smudges on your printed pages after you have already cleaned the print

cartridges by using the software you installed with the HP All-in-One.

Work with print cartridges 77

Maintain the HP All-in-One

Make sure you have the following materials available:

•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or

leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

•Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching

these parts can result in clogs, ink failure, and bad electrical connections.

To clean the area around the ink nozzles

1. Turn on the product and open the print cartridge door.

The print carriage moves to the center of the product.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the product.

3. Lightly press down on the print cartridge to release it, and then pull it towards you out

of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and clean

each print cartridge one at a time. Do not leave a print cartridge outside the product

for more than 30 minutes.

4. Place the print cartridge on a piece of paper with the ink nozzles facing up.

5. Lightly moisten a clean foam rubber swab with distilled water.

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6. Clean the face and edges around the ink nozzle area with the swab, as shown below.

1Nozzle plate (do not clean)

2Face and edges around the ink nozzle area

CAUTION: Do not clean the nozzle plate.

7. Hold the print cartridge with the HP logo on top, and insert the print cartridge back

into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

8. Repeat if necessary for the other print cartridge.

9. Gently close the print cartridge door and plug the power cord into the back of the

product.

Related topics

Clean the print cartridges

Work with print cartridges 79

Maintain the HP All-in-One

Remove ink from your skin and clothing

Follow these instructions to remove ink from your skin and clothing:

Surface Remedy

Skin Wash the area with an abrasive soap.

White fabric Wash the fabric in cold water and use chlorine bleach.

Color fabric Wash the fabric in cold water and use sudsy ammonia.

CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can

set the ink into the fabric.

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11 Shop for ink supplies

For a list of print cartridge numbers, see the printed documentation that came with the

HP All-in-One. You can also use the software that came with the HP All-in-One to find

out the reorder number for all the print cartridges. You can order print cartridges online

from the HP Web site. Additionally, you can contact a local HP reseller to find out the

correct print cartridge reorder numbers for your product and purchase print cartridges.

To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies. If

prompted, choose your country/region, follow the prompts to select your product, and

then click one of the shopping links on the page.

NOTE: Ordering print cartridges online is not supported in all countries/regions. If it

is not supported in your country/region, contact a local HP reseller for information

about purchasing print cartridges.

To order print cartridges from your desktop

▲Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.

You will see a list of original HP printing supplies that are compatible with your device,

as well as options to conveniently purchase the supplies you need (options vary by

country/region).

If you deleted this icon from your desktop, click the Start menu, point to the HP folder,

then click Shop for Supplies.

To order print cartridges through the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the

Printer Services button.

2. Click the Estimated Ink Levels tab.

3. Click Print Cartridge Ordering Information.

The print cartridge reorder numbers appear.

4. Click Order Online.

HP sends detailed printer information, including model number, serial number, and

ink supply levels, to an authorized online reseller. The supplies you need are

preselected; you can change quantities, add or remove items, and then check out.

Shop for ink supplies 81

Shop for ink supplies

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82 Shop for ink supplies

Shop for ink supplies

12 Troubleshooting

This section contains the following topics:

•View the Readme file

•Hardware setup troubleshooting

•Software installation troubleshooting

•Paper jams

•Print cartridge troubleshooting

•Print quality troubleshooting

•Print troubleshooting

•Copy troubleshooting

•Scan troubleshooting

•Errors

View the Readme file

You might want to refer to the Readme file for information on system requirements and

possible installation problems.

You can access the Readme file by clicking Start, pointing to Programs or All

Programs, pointing to HP, pointing to Deskjet F2200 All-In-One series, and then

clicking Readme.

You can access the Readme file by double-clicking the icon located in the top-level folder

of the HP All-in-One software CD-ROM.

Hardware setup troubleshooting

This section contains hardware troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB

cable before the HP Photosmart software is installed on the computer. If you connected

the product to your computer before the software installation screen prompts you to do

so, you must follow these steps:

Troubleshooting common setup issues

1. Disconnect the USB cable from the computer.

2. Uninstall the software (if you have already installed it).

For more information, see Uninstall and reinstall the software.

3. Restart your computer.

4. Turn off the product, wait one minute, then restart it.

5. Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the

software installation screen.

Troubleshooting 83

Troubleshooting

This section contains the following topics:

•The product will not turn on

•I connected the USB cable, but I am having problems using the HP All-in-One with

my computer

•After setting up the product, it does not print

The product will not turn on

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•Solution 1: Make sure the power cord is connected

•Solution 2: Press the On button more slowly

Solution 1: Make sure the power cord is connected

Solution:

•Make sure the power cord is firmly connected to both the product and the power

adapter. Plug the power cord into a power outlet, surge protector, or power strip.

1Power connection

2Power cord and adapter

•If you are using a power strip, make sure the power strip is on. Or, try plugging

the product directly into a power outlet.

•Test the power outlet to make sure it is working. Plug in an appliance that you

know works, and see if the appliance has power. If not, then there might be a

problem with the power outlet.

•If you plugged the product into a switched outlet, make sure the outlet is switched

on. If it is switched to on but still does not work, then there might be a problem

with the power outlet.

Cause: The product was not properly connected to a power supply.

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If this did not solve the issue, try the next solution.

Solution 2: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly.

Press the On button once. It might take a few minutes for the product to turn on. If

you press the On button again during this time, you might turn the product off.

CAUTION: If the product still does not turn on, it might have a mechanical failure.

Unplug the product from the power outlet.

Contact HP support for service.

Go to: www.hp.com/support. If prompted, choose your country/region, and then

click Contact HP for information on calling for technical support.

Cause: You pressed the On button too quickly.

I connected the USB cable, but I am having problems using the HP All-in-One with

my computer

Solution: You must first install the software that came with the product before

connecting the USB cable. During installation, do not plug in the USB cable until

prompted by the onscreen instructions.

Once you have installed the software, connecting your computer to the product with

a USB cable is straightforward. Simply plug one end of the USB cable into the back

of your computer and the other into the back of the product. You can connect to any

USB port on the back of your computer.

If you installed the software, uninstall it and then reinstall it, connecting the USB cable

only when prompted.

Hardware setup troubleshooting 85

Troubleshooting

For more information on installing the software and connecting the USB cable, see

the Setup Guide that came with the product.

Cause: The USB cable was connected before the software was installed.

Connecting the USB cable before prompted can cause errors.

After setting up the product, it does not print

Solution:

•Look at the On button located on the product. If it is not lit, the product is turned

off. Make sure the power cord is firmly connected to the product and plugged into

a power outlet. Press the On button to turn on the product.

•Make sure the print cartridges are installed.

•Make sure you have paper loaded in the input tray.

•Make sure that the product does not have a paper jam.

•Check that the print carriage is not jammed.

Open the print cartridge door to access the print carriage area. Remove any

objects that are blocking the print carriage, including any packing materials. Turn

the product off and then turn it on again.

•Print a test page to see if the product can print and is communicating with the

computer. For more information, see Print a self-test report.

•Make sure that the print queue is not paused. If it is, choose the appropriate setting

to resume printing. For more information about accessing the print queue, see

the documentation that came with the operating system installed on your

computer.

•Check the USB cable. If you are using an older cable, it might not be working

properly. Try connecting it to another product to see if the USB cable works. If

you experience problems, the USB cable might need to be replaced. Also verify

that the cable does not exceed 3 meters (9.8 feet) in length.

•Make sure your computer is USB ready and that you are using a supported

operating system. For more information, see the Readme file.

•Check the connection from the product to your computer. Verify that the USB

cable is securely plugged into the USB port on the back of the product. Make sure

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86 Troubleshooting

Troubleshooting

the other end of the USB cable is plugged into a USB port on your computer. After

the cable is connected properly, turn the product off and then on again.

•If you are connecting the product through a USB hub, make sure the hub is turned

on. If the hub is on, try connecting directly to your computer.

•Check other printers or scanners. You might need to disconnect older products

from your computer.

•Try connecting the USB cable to another USB port on your computer. After you

check the connections, try restarting your computer. Turn the product off and then

on again.

•After you check the connections, try restarting your computer. Turn the product

off and then on again.

•If necessary, remove and then install the software you installed with the product

again. For more information, see Uninstall and reinstall the software.

For more information on setting up the product and connecting it to your computer,

see the Setup Guide that came with the product.

Cause: The product and computer were not communicating with each other.

Software installation troubleshooting

Use this section to solve any problems you might encounter while setting up the

HP Photosmart software.

This section contains the following topics:

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The Minimum System Checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an Unknown Error has occurred

•Some of the buttons are missing in the HP Solution Center

Software installation troubleshooting 87

Troubleshooting

•The registration screen does not appear

•The HP Digital Imaging Monitor does not appear in the system tray

•Uninstall and reinstall the software

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1. From the Windows Start menu, click Run.

2. In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive

letter.

Cause: The installation failed to run automatically.

The Minimum System Checks screen appears

Solution: Click Details to see what the specific problem is, and then correct the

problem before attempting to install the software.

Cause: Your system did not meet the minimum requirements to install the software.

A red X appears on the USB connect prompt

Solution: Verify that the product is set up properly, and then try to re-establish the

connection.

To retry the USB connection

1. Verify that the USB cable is set up properly as follows:

• Unplug the USB cable and plug it in again or try plugging the USB cable into

a different USB port.

• Do not attach the USB cable to a keyboard.

• Verify that the USB cable is 3 meters (9.8 feet) or less in length.

• If you have several USB devices attached to your computer, you might want

to unplug the other devices during the installation.

2. Unplug the product power cord, and then plug it in again.

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Troubleshooting

3. Verify that the USB cable and power cord are plugged in.

4. Click Retry to retry the connection.

5. Continue with the installation and restart the computer when prompted.

Cause: Normally, a green check appears indicating that the plug and play was

successful. A red X indicates that the plug and play failed.

I received a message that an Unknown Error has occurred

Solution: Try to continue with the installation. If that does not work, stop and then

restart the installation, and follow the directions on the screen. If an error occurs, you

might need to uninstall and then reinstall the software. Do not simply delete the

product application files from your computer. Make sure to remove them properly

using the uninstall utility provided when you installed the software that came with the

product.

For more information, see:

Uninstall and reinstall the software

Cause: The source of the error is unknown.

Some of the buttons are missing in the HP Solution Center

Solution: If the appropriate icons and buttons for your product do not appear in the

HP Solution Center, your installation might not be complete, and you might need to

uninstall and then reinstall the software. Do not simply delete the product application

files from your hard drive. Make sure to remove them properly using the uninstall utility

provided in the HP All-in-One program group.

For more information, see:

Uninstall and reinstall the software

Software installation troubleshooting 89

Troubleshooting

Cause: The installation might not be complete.

The registration screen does not appear

Solution: You can access the registration (Sign up now) screen from the Windows

taskbar by clicking Start, pointing to Programs or All Programs, HP, Deskjet F2200

All-In-One series, and then clicking Product Registration.

Cause: The registration screen did not launch automatically.

The HP Digital Imaging Monitor does not appear in the system tray

Solution: If the HP Digital Imaging Monitor does not appear in the system tray

(normally located at the lower-right corner of the desktop), start the HP Solution

Center.

If the appropriate icons and buttons for your product do not appear in the HP Solution

Center, your installation might not be complete, and you might need to uninstall and

then reinstall the software. Do not simply delete the product application files from your

hard drive. Make sure to remove them properly using the uninstall utility provided in

the HP All-in-One program group.

For more information, see:

Uninstall and reinstall the software

Cause: The installation might not be complete.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before

prompted by the software installation screen, you might need to uninstall and then

reinstall the software. Do not simply delete the HP All-in-One application files from your

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Troubleshooting

computer. Make sure to remove them properly using the uninstall utility provided when

you installed the software that came with the HP All-in-One.

To uninstall from a Windows computer

NOTE: Use this method if Uninstall is not available in the Windows Start menu (click

Programs or All Programs, HP, Deskjet F2200 All-In-One series, Uninstall).

1. Open the Windows control panel and double-click Add or Remove Programs.

NOTE: The procedure to open the control panel varies by operating system. If

you are not sure how to do this, see the Windows Help.

2. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove.

Follow the onscreen instructions.

3. Disconnect the product from your computer.

4. Restart your computer.

NOTE: It is important that you disconnect the product before restarting your

computer. Do not connect the product to your computer until after you have

reinstalled the software.

5. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the

Setup program.

6. Follow the onscreen instructions and the instructions provided in the Setup Guide that

came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears

in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon

on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and

Scan Document), the software has been properly installed.

Software installation troubleshooting 91

Troubleshooting

Paper jams

To help avoid paper jams, follow these guidelines:

•Remove printed papers from the output tray frequently.

•Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.

•Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

•Do not combine different paper types and paper sizes in the input tray; the entire stack

of paper in the input tray must be the same size and type.

•Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure

the paper-width guide does not bend the paper in the input tray.

•Do not force paper too far forward in the input tray.

•Use paper types that are recommended for the product.

For more information, see the following topics:

•Clear paper jams

•Information on paper

Clear paper jams

Solution: Clear the paper jam through the rear access door.

To clear a paper jam from the rear access door

1. Press in the tab on the left side of the rear access door to release the door.

Remove the door by pulling it away from the product.

CAUTION: Trying to clear a paper jam from the front of the product can

damage the print mechanism. Always access and clear paper jams through

the rear access door.

2. Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check

the rollers and wheels for torn pieces of paper that might be remaining inside

the product. If you do not remove all the pieces of paper from the product,

more paper jams are likely to occur.

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3. Replace the rear access door. Gently push the door forward until it snaps into

place.

4. Press any button on the control panel to continue the current job.

Cause: Paper had jammed in the product.

Information on paper

The HP All-in-One is designed to work well with most paper types. Test a variety of paper

types before buying a large quantity. Find a paper type that works well and is easy to

purchase. HP Premium papers are designed for the best quality results. In addition, follow

these tips:

•Do not use paper that is too thin, that has a slick texture, or that stretches easily. It

can feed incorrectly through the paper path, causing paper jams.

•Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag.

•Do not leave unused photo paper in the input tray. The paper might start to curl, which

might reduce the quality of your printouts. Curled paper can also cause paper jams.

•Always hold photo paper by the edges. Fingerprints on photo paper can reduce print

quality.

•Do not use paper that is heavily textured. It can cause graphics or text to print

improperly.

•Do not combine different paper types and paper sizes in the input tray; the entire stack

of paper in the input tray must be the same size and type.

•Store printed photos under glass or in a storage book to prevent bleeding over time

from high humidity. Use HP Premium Plus photo paper for maximum performance.

Print cartridge troubleshooting

If you are experiencing problems with printing, you might have a problem with one of the

print cartridges. If you receive an error message about the print cartridges, see Print

cartridge messages for more information.

Try the following:

•Information on print cartridges

•Resolving print cartridge problems

•Resolving print cartridge error messages

Print cartridge troubleshooting 93

Troubleshooting

Information on print cartridges

For best results, use HP print cartridges. The following tips help maintain HP print

cartridges and ensure consistent print quality.

•Keep all print cartridges in the original sealed packages until they are needed.

•Store print cartridges at room temperature (15.6°-26.6° C or 60°-78° F).

•Do not reattach the protective tape once it has been removed from the print cartridge.

Reattaching the plastic tape might damage the print cartridge. Place the print cartridge

in the product immediately after removing the plastic tape. If this is not possible, store

it in a print cartridge protector or airtight plastic container.

•HP recommends that you do not remove the print cartridges from the product until

you have replacement print cartridges available to install.

•Turn off the product from the control panel. Do not turn off the product by turning off

a power strip or unplugging the power cord from the product. If you improperly turn

off the product, the print carriage does not return to the correct position and the print

cartridges can dry out.

•Do not open the print cartridge door unless necessary. This exposes the print

cartridges to air, which reduces the life of the print cartridges.

NOTE: If you leave the print cartridge door open for a long period of time, the

product will recap the print cartridges to protect them from exposure to air.

•It might be necessary to clean the print cartridges when you notice a significant

decrease in print quality.

TIP: You might notice a decrease in print quality if the print cartridges have not

been used for a long time.

•Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life

of the cartridges.

•Handle print cartridges carefully. Dropping, jarring, or rough handling during

installation can cause temporary printing problems. If print quality is poor right after

cartridge installation, allow half an hour for the print cartridge to recover.

For more information, see:

Print cartridge troubleshooting

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Resolving print cartridge problems

Many problems can be resolved with the following procedures. If you receive a specific

error message about the print cartridges, see Print cartridge messages for more

information.

To troubleshoot the print cartridges

1. Remove and reinstall the print cartridges.

For more information, see Replace the print cartridges.

NOTE: Make sure the plastic tape has been removed. If it is still covering the ink

nozzles, gently remove the plastic tape by using the pink pull tab.

2. If print quality is suffering, check the estimated ink levels.

For more information, see Check the estimated ink levels.

3. Print a self-test report and review the test patterns.

For more information, see Print a self-test report.

4. Clean the print cartridges:

• First, try cleaning the print cartridges from the HP Photosmart Software. For more

information, see Clean the print cartridges.

CAUTION: Performing this procedure unnecessarily can waste ink and

shorten the life of the cartridges.

• If cleaning the print cartridges from the software did not help, you can try cleaning

the print cartridge contacts. For more information, see Clean the print cartridge

contacts.

5. If none of the previous procedures resolved the problem, replace the print cartridges.

For more information, see Replace the print cartridges.

Resolving print cartridge error messages

After you install a print cartridge, one or both of the print cartridge status lights begin to

blink. The printer will not print. One of the following messages may appear on your

computer screen:

Print Cartridge Problem

Incorrect Print Cartridge(s)

Incorrectly Installed Cartridge(s)

Print Cartridge(s) Missing

Work through the following sections in order. When the print cartridge light stops blinking,

you have solved the problem.

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NOTE: In the procedures below, the problem cartridge is identified by the blinking

light. The light on the left blinks when the tri-color print cartridge (on the left) is the

problem, the light on the right blinks when the black or photo cartridge (on the right)

is the problem, and both lights blink when both cartridges are the problem.

•Solution 1: Remove and reinstall the print cartridges

•Solution 2: Clean the print cartridge contacts

•Solution 3: Print in ink-backup mode

Solution 1: Remove and reinstall the print cartridges

Solution: The print cartridge may not have full electrical contact with the printer.

Removing and reinstalling the cartridge may help.

NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.

To verify and install the correct print cartridges

1. Make sure the product is on. Press the On button if it is not lit.

2. Open the print cartridge door, and then wait until the print carriage is idle and

silent.

3. Press down lightly on the end of the problem cartridge to release it.

4. Slide the cartridge out and inspect it:

CAUTION: Do not touch the copper electrical contacts or the ink nozzles.

• Check the electrical contacts for debris.

• Make sure all the clear nozzle protective tape has been removed.

CAUTION: Do not attempt to remove the copper electrical strip!

5. Read the selection number on the print cartridge label and make sure it is

compatible with the product. Compatible print cartridges are listed in the printed

documentation that came with the product.

1Selection number

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6. If the print cartridge has the wrong selection number, install a new print cartridge.

For more information, see Replace the print cartridges.

7. Close the print cartridge door.

If this did not solve the issue, try the next solution.

Solution 2: Clean the print cartridge contacts

Solution: If the print cartridge selection number is correct and the previous solution

did not resolve the problem, try cleaning the print cartridge. For more information, see

Clean the print cartridge contacts.

If the print cartridge status light continues to flash after cleaning the print cartridge,

replace the print cartridge. For more information, see Replace the print cartridges.

If this did not solve the issue, try the next solution.

Solution 3: Print in ink-backup mode

Solution: If you do not have a replacement print cartridge, you can still print in ink

backup mode. Remove the problem cartridge and print with the remaining cartridge.

For more information, see:

Use ink-backup mode

Print cartridge troubleshooting 97

Troubleshooting

Print quality troubleshooting

If you are having problems with print quality, try the solutions in this section and observe

the following guidelines.

To troubleshoot print quality issues

1. Check the print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print

cartridges are designed and tested with HP printers to help you easily produce great

results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

For more information, see Replace the print cartridges.

2. Check the ink levels.

If you have installed a refilled or remanufactured print cartridge, or a cartridge that

has been used in another printer, the ink level indicator will be inaccurate or

unavailable. The ink levels provided are an estimate. When print cartridges are truly

low on ink, printouts will be faded or streaked. As long as print quality is acceptable,

there is no reason to replace print cartridges. Low ink warnings are provided for

planning purposes only.

For more information, see Check the estimated ink levels.

3. Make sure you turn off the product by pressing the On button.

CAUTION: Do not turn off the product by turning off a power strip or unplugging

the power cord from it. If you improperly turn off the product, the print carriage

does not return to the correct position and the print cartridges can dry out.

4. To achieve the best print quality, HP recommends using HP papers that are

specifically designed for the type of project you are printing along with genuine HP

ink. HP papers and HP ink are specifically designed to work well together to provide

high-quality output.

5. Check the product settings to make sure that the print mode and paper selection is

correct for the paper and the task.

For more information, see Set the paper type for printing and Choose papers for

printing and copying.

6. If the cartridges are genuine HP and the product is not in backup mode, print a self-

test report to determine if the product and ink supplies are operating correctly.

This will use one sheet of plain paper and a very small amount of ink.

For more information, see Print a self-test report.

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7. Evaluate the self-test report.

If the self-test report shows a defect, try the following:

• Clean the print cartridges automatically. For more information, see Clean the print

cartridges.

• If you are missing lines when you print, clean the electrical contacts. For more

information, see Clean the print cartridge contacts.

• Replace the print cartridge. For more information, see Replace the print

cartridges.

For more information, see Print a self-test report.

8. If the self-test report does not show a problem, investigate other causes, such as the

image file or software program.

For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/

support.

This section contains the following topics:

•Wrong, inaccurate, or bleeding colors

•Ink is not filling the text or graphics completely

•The printout has a horizontal band of distortion near the bottom of a borderless print

•Printouts have horizontal streaks or lines

•Printouts are faded or have dull colors

•Printouts seem blurry or fuzzy

•Printouts have vertical streaks

•Printouts are slanted or skewed

•Ink streaks on the back of the paper

•Paper is not picked up from the input tray

•The text edges are jagged

Wrong, inaccurate, or bleeding colors

If your printout has one of the following print quality problems, try the solutions in this

section for help.

•Colors look different than what you expected.

For example, the colors in your graphic or photo look one way on your computer

screen but print out differently, or magenta was replaced with cyan in your printout.

•Colors run into each other, or look like they are smeared on the page. The edges

might have a feathering appearance instead of being sharp and defined.

Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.

•Solution 1: HP recommends using genuine HP print cartridges

•Solution 2: Check the paper loaded in the input tray

•Solution 3: Check the paper type

•Solution 4: Check to see if the product is in ink-backup mode

•Solution 5: Check the print settings

•Solution 6: Clean the print cartridges

Solution 1: HP recommends using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

Print quality troubleshooting 99

Troubleshooting

HP recommends that you use genuine HP print cartridges. Genuine HP print

cartridges are designed and tested with HP printers to help you easily produce great

results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink was being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper loaded in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too

thick.

•Load paper with the side you want to print on facing down. For example, if you

are loading glossy photo paper, load the paper with the glossy side down.

•If the paper is too close to the print cartridge during printing, the ink might be

smeared. This can happen if the paper is raised, wrinkled, or very thick, such as

a mailing envelope. Make sure the paper lays flat in the input tray and is not

wrinkled.

For more information, see:

•Load paper

•Information on paper

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

Solution: HP recommends that you use HP Premium Papers or any other paper

type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing

images, use HP Premium Plus Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

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For more information, see:

•Recommended papers for printing and copying

•Information on paper

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 4: Check to see if the product is in ink-backup mode

Solution: Check to see if the the product is printing in ink-backup mode, with only

one print cartridge installed.

If the product is in ink-backup mode, text and photo quality will differ from those printed

when using both print cartridges.

If you are satisfied with the print quality, continue printing in ink-backup mode. Or,

replace the missing print cartridge.

For more information, see:

•Use ink-backup mode

•Replace the print cartridges

Cause: A print cartridge was missing and the product was printing in ink-backup

mode.

If this did not solve the issue, try the next solution.

Solution 5: Check the print settings

Solution: Check the print settings.

•Check the print settings to see if the color settings are incorrect.

For example, check to see if the document is set to print in grayscale. Or, check

to see if advanced color settings such as saturation, brightness, or color tone, are

set to modify the appearance of colors.

•Check the print quality setting and make sure it matches the type of paper loaded

in the product.

You might need to choose a lower print quality setting, if colors are running into

each other. Or, choose a higher setting if you are printing a high-quality photo,

and then make sure photo paper such as HP Premium Photo Papers, is loaded

in the input tray.

NOTE: On some computer screens, colors might appear differently than they do

when printed on paper. In this case, there is nothing wrong with the product, print

settings, or print cartridges. No further troubleshooting is required.

For more information, see:

•Change the print speed or quality

•Choose papers for printing and copying

Cause: The print settings were set incorrectly.

Print quality troubleshooting 101

Troubleshooting

If this did not solve the issue, try the next solution.

Solution 6: Clean the print cartridges

Solution: Print a self-test report to determine if there is a problem with the print

cartridges. If the self-test report shows a problem, clean the print cartridges. If the

problem persists, you might need to replace the print cartridges.

For more information on print cartridges, see Print cartridge troubleshooting.

Cause: The print cartridges need to be cleaned.

Ink is not filling the text or graphics completely

Try the following solutions if the ink is not filling the text or image completely so that it

appears that parts are missing or blank.

•Solution 1: HP recommends using genuine HP print cartridges

•Solution 2: Check the print settings

•Solution 3: Check the paper type

•Solution 4: Clean the print cartridges

Solution 1: HP recommends using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print

cartridges are designed and tested with HP printers to help you easily produce great

results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink was being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the print settings

Solution: Check the print settings.

•Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

•Check the quality setting. Use a higher quality setting to increase the amount of

ink used for printing.

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For more information, see:

•Set the paper type for printing

•Change the print speed or quality

•Print using Maximum dpi

•Change copy speed

Cause: The paper type or print quality settings were incorrectly.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

Solution: HP recommends that you use HP Premium Papers or any other paper

type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing

images, use HP Premium Plus Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

For more information, see:

•Recommended papers for printing and copying

•Information on paper

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 4: Clean the print cartridges

Solution: Print a self-test report to determine if there is a problem with the print

cartridges. If the self-test report shows a problem, clean the print cartridges. If the

problem persists, you might need to replace the print cartridges.

For more information on print cartridges, see Print cartridge troubleshooting.

Cause: The print cartridges need to be cleaned.

The printout has a horizontal band of distortion near the bottom of a borderless

Try the following solutions if your borderless print has a blurry band or line on the bottom

of it.

Print quality troubleshooting 103

Troubleshooting

NOTE: There is no problem with the ink supplies and replacing the print cartridges

is unnecessary.

•Solution 1: Check the paper type

•Solution 2: Check the print quality setting

•Solution 3: Rotate the image

Solution 1: Check the paper type

Solution: HP recommends that you use HP Premium Papers or any other paper

type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing

images, use HP Premium Plus Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

For more information, see:

•Recommended papers for printing and copying

•Information on paper

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 2: Check the print quality setting

Solution: Check the quality setting. Use a higher quality setting to increase the

amount of ink used for printing.

NOTE: For maximum dpi resolution, go to the Advanced tab, and then select

Enabled from the Maximum dpi drop-down list. For more information, see Print

using Maximum dpi.

For more information, see:

•Change the print speed or quality

•Print using Maximum dpi

•Change copy speed

Cause: The print quality setting was set too low.

If this did not solve the issue, try the next solution.

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Solution 3: Rotate the image

Solution: If the problem persists, use the software you installed with the product or

another software application to rotate your image 180 degrees so that the light blue,

gray, or brown hues in your image do not print at the bottom of the page.

For more information, see:

Change the page orientation

Cause: The photo image had light blue, gray, or brown hues that print near the

bottom of the page.

Printouts have horizontal streaks or lines

Try the following solutions if your printout has lines, streaks, or marks on it that run side-

to-side across the width of the page.

•Solution 1: Make sure the paper is loaded correctly

•Solution 2: Check the print quality setting

•Solution 3: If the print cartridge was dropped, wait for it to recover

•Solution 4: Clean the print cartridge nozzles

•Solution 5: Clean the print cartridges

Solution 1: Make sure the paper is loaded correctly

Solution: Make sure the paper is loaded correctly.

For more information, see:

Load full-size paper

Cause: The paper was not feeding properly or was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 2: Check the print quality setting

Solution: Check the quality setting. Use a higher quality setting to increase the

amount of ink used for printing.

NOTE: For maximum dpi resolution, go to the Advanced tab, and then select

Enabled from the Maximum dpi drop-down list. For more information, see Print

using Maximum dpi.

For more information, see:

•Change the print speed or quality

•Print using Maximum dpi

•Change copy speed

Cause: The print quality setting was set too low.

If this did not solve the issue, try the next solution.

Print quality troubleshooting 105

Troubleshooting

Solution 3: If the print cartridge was dropped, wait for it to recover

Solution: Allow 30 minutes for the print cartridge to recover.

Cause: A tri-color or photo print cartridge was jarred or handled roughly during

installation.

If this did not solve the issue, try the next solution.

Solution 4: Clean the print cartridge nozzles

Solution: Check the print cartridges. If it looks as though there are fibers or dust

around the ink nozzles, clean the ink nozzle area of the print cartridge.

For more information, see:

Clean the area around the ink nozzles

Cause: The print cartridge nozzles needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 5: Clean the print cartridges

Solution: Check the estimated ink levels remaining in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

purposes only. When you receive a low-ink warning message, consider having a

replacement cartridge available to avoid possible printing delays. You do not need

to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem,

print a self-test report to determine if there is a problem with the print cartridges. If the

self-test report shows a problem, clean the print cartridges. If the problem persists,

you might need to replace the print cartridges.

For more information, see:

•Print cartridge troubleshooting

•Print a self-test report

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

Printouts are faded or have dull colors

Try the following solutions if the colors in your printout are not as bright and intense as

you expected.

•Solution 1: Check the print settings

•Solution 2: Check the paper type

•Solution 3: If you are making a copy, place a protective sheet on the glass

•Solution 4: Clean the glass

•Solution 5: Clean the print cartridges

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Solution 1: Check the print settings

Solution: Check the print settings.

•Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

•Check the quality setting. Use a higher quality setting to increase the amount of

ink used for printing.

For more information, see:

•Set the paper type for printing

•Change the print speed or quality

•Print using Maximum dpi

•Change copy speed

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper type

Solution: HP recommends that you use HP Premium Papers or any other paper

type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing

images, use HP Premium Plus Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

For more information, see:

•Recommended papers for printing and copying

•Information on paper

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: If you are making a copy, place a protective sheet on the glass

Solution: If you are making a copy, try placing one or more clear plastic sheet

protectors directly on the glass, and then place the original print side down on top of

the sheet protectors.

Cause: The quality of the original was poor.

If this did not solve the issue, try the next solution.

Print quality troubleshooting 107

Troubleshooting

Solution 4: Clean the glass

Solution: Clean the glass and lid backing.

For more information, see:

•Clean the lid backing

•Clean the glass

Cause: Debris might be stuck on the glass or on the back of the document lid; this

causes poor copy quality and slows down processing.