Hp Laserjet Pro M1212Nf Ce841Abgj Users Manual Professional M1130/M1210 MFP Series User Guide ENWW

2015-02-09

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LASERJET PROFESSIONAL M1130/M1210
MFP SERIES
User Guide
HP LaserJet Professional M1130/M1210 MFP
Series
User Guide
Copyright and License
© 2010 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number: CE841-90904
Edition 1, 4/2010
Trademark Credits
Adobe®, Acrobat®, and PostScript® are
trademarks of Adobe Systems Incorporated.
Intel® Core™ is a trademark of Intel
Corporation in the U.S. and other countries.
Java™ is a US trademark of Sun
Microsystems, Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.
ENERGY STAR and the ENERGY STAR
mark are registered U.S. marks.
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the
product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury,
catastrophic loss of data, or extensive damage to the product.
ENWW iii
iv Conventions used in this guide ENWW
Table of contents
1 Product basics
Product comparison ............................................................................................................................. 2
Environmental features ........................................................................................................................ 3
Product features ................................................................................................................................... 4
Product views ....................................................................................................................................... 6
Front view ............................................................................................................................ 6
Back view ............................................................................................................................. 8
Serial number and model number location ........................................................................ 10
Control-panel layout ........................................................................................................... 11
2 Control panel menus (M1210 Series only)
Control-panel menus .......................................................................................................................... 14
3 Software for Windows
Supported operating systems for Windows ........................................................................................ 22
Printer driver ....................................................................................................................................... 22
Priority for print settings ...................................................................................................................... 22
Change printer-driver settings for Windows ....................................................................................... 23
Change the settings for all print jobs until the software program is closed ........................ 23
Change the default settings for all print jobs ...................................................................... 23
Change the product configuration settings ........................................................................ 23
Remove software for Windows ........................................................................................................... 23
Supported utilities for Windows .......................................................................................................... 24
HP Toolbox software ......................................................................................................... 24
HP Embedded Web Server (M1210 Series only) .............................................................. 24
Other Windows components and utilities ........................................................................... 24
4 Use the product with Mac
Software for Mac ................................................................................................................................ 26
Supported operating systems for Macintosh ..................................................................... 26
Supported printer drivers for Macintosh ............................................................................. 26
Remove software for Mac .................................................................................................. 26
Priority for print settings for Macintosh .............................................................................. 26
ENWW v
Change printer-driver settings for Mac .............................................................................. 27
Print with Mac ..................................................................................................................................... 28
Create and use printing presets with Mac ......................................................................... 28
Resize documents or print on a custom paper size with Mac ............................................ 28
Print a cover page with Mac .............................................................................................. 28
Print multiple pages on one sheet of paper with Mac ........................................................ 29
Print on both sides (duplex) with Mac ................................................................................ 29
Fax with Mac (M1210 Series only) ..................................................................................................... 31
Scan with Mac .................................................................................................................................... 32
5 Connect the product
Supported network operating systems ............................................................................................... 34
Printer sharing disclaimer .................................................................................................. 34
Connect with USB .............................................................................................................................. 35
CD installation .................................................................................................................... 35
HP Smart Install ................................................................................................................. 35
Connect to a network (M1210 Series only) ........................................................................................ 36
Supported network protocols ............................................................................................. 36
Install the product on a wired network ............................................................................... 36
Configure network settings ................................................................................................ 37
6 Paper and print media
Understand paper use ........................................................................................................................ 40
Special paper guidelines .................................................................................................... 40
Change the printer driver to match the paper type and size .............................................................. 42
Supported paper sizes ....................................................................................................................... 43
Supported paper types ....................................................................................................................... 44
Load paper trays ................................................................................................................................ 45
Load the input tray ............................................................................................................. 45
Tray adjustment for short media ....................................................................................... 46
Load the document feeder (M1210 Series only) ................................................................ 48
Tray and bin capacity ......................................................................................................... 49
Paper orientation for loading trays ..................................................................................... 49
Configure trays ................................................................................................................................... 50
Change the default paper-size setting (M1130 Series) ..................................................... 50
Change the default paper-size setting (M1210 Series) ..................................................... 50
Change the default paper-type setting (M1130 Series) ..................................................... 51
Change the default paper-type setting (M1210 Series) ..................................................... 51
7 Print tasks
Cancel a print job ............................................................................................................................... 54
Print with Windows ............................................................................................................................. 55
Open the printer driver with Windows ................................................................................ 55
vi ENWW
Get help for any printing option with Windows ................................................................... 55
Change the number of print copies with Windows ............................................................. 56
Print colored text as black with Windows ........................................................................... 56
Save custom print settings for reuse with Windows .......................................................... 57
Improve print quality with Windows ................................................................................... 59
Print on preprinted letterhead or forms with Windows ....................................................... 60
Print on special paper, labels, or transparencies with Windows ........................................ 61
Print the first or last page on different paper with Windows ............................................... 63
Scale a document to fit page size ...................................................................................... 64
Add a watermark to a document with Windows ................................................................. 66
Print on both sides (duplex) with Windows ........................................................................ 66
Create a booklet with Windows ......................................................................................... 68
Print multiple pages per sheet with Windows .................................................................... 70
Select page orientation with Windows ............................................................................... 71
8 Copy
Use copy functions ............................................................................................................................. 74
One-touch copy ................................................................................................................. 74
Multiple copies ................................................................................................................... 74
Copy a multiple-page original ............................................................................................ 75
Copy identification cards (M1210 Series only) .................................................................. 75
Cancel a copy job .............................................................................................................. 76
Reduce or enlarge a copy image ....................................................................................... 76
Collate a copy job .............................................................................................................. 79
Copy settings ...................................................................................................................................... 79
Change copy quality .......................................................................................................... 79
Copy on both sides (duplex) ............................................................................................................... 84
Copy a two-sided original to a one-sided document .......................................................... 84
Copy a two-sided original to a two-sided document .......................................................... 84
9 Scan
Use scan functions ............................................................................................................................. 88
Scan methods .................................................................................................................... 88
Cancel a scan .................................................................................................................... 90
Scan settings ...................................................................................................................................... 91
Scan file format .................................................................................................................. 91
Scanner resolution and color ............................................................................................. 91
Scan quality ....................................................................................................................... 93
10 Fax (M1210 Series only)
Fax features ....................................................................................................................................... 96
Set up fax ........................................................................................................................................... 97
Install and connect the hardware ....................................................................................... 97
ENWW vii
Configure fax settings ...................................................................................................... 100
Use the HP Fax Setup Wizard ......................................................................................... 102
Use the phone book ......................................................................................................................... 103
Use the control panel to create and edit the fax phone book .......................................... 103
Import or export Microsoft Outlook contacts into the fax phone book .............................. 103
Use phone-book data from other programs ..................................................................... 103
Delete phone book ........................................................................................................... 104
Set fax settings ................................................................................................................................. 105
Send fax settings ............................................................................................................. 105
Receive fax settings ......................................................................................................... 108
Set fax polling .................................................................................................................. 114
Use fax ............................................................................................................................................. 115
Fax software .................................................................................................................... 115
Cancel a fax ..................................................................................................................... 115
Delete faxes from memory ............................................................................................... 115
Use fax on a DSL, PBX, or ISDN system ........................................................................ 116
Use fax on a VoIP service ............................................................................................... 116
Fax memory ..................................................................................................................... 117
Send a fax ........................................................................................................................ 117
Receive a fax ................................................................................................................... 124
Solve fax problems ........................................................................................................................... 126
Fax troubleshooting checklist .......................................................................................... 126
Fax error messages ........................................................................................................ 126
Fax logs and reports ........................................................................................................ 132
Change error correction and fax speed ........................................................................... 134
Problems sending faxes .................................................................................................. 135
Problems receiving faxes ................................................................................................. 138
Regulatory information and warranties ............................................................................................. 141
11 Manage and maintain the product
Print information pages .................................................................................................................... 144
Use the HP Toolbox software ........................................................................................................... 146
View HP Toolbox software ............................................................................................... 146
Status ............................................................................................................................... 147
Fax (M1210 Series only) .................................................................................................. 147
Shop for Supplies ............................................................................................................ 150
Other Links ...................................................................................................................... 150
Use the HP Embedded Web Server (M1210 Series only) ............................................................... 151
Open the HP Embedded Web Server .............................................................................. 151
Features ........................................................................................................................... 151
Product security features .................................................................................................................. 153
Lock the formatter ............................................................................................................ 153
Economy settings ............................................................................................................................. 154
viii ENWW
Print with EconoMode ...................................................................................................... 154
Auto-Off mode ................................................................................................................. 154
Manage supplies and accessories ................................................................................................... 156
Print when a cartridge reaches estimated end of life ....................................................... 156
Manage print cartridges ................................................................................................... 156
Replacement instructions ................................................................................................ 157
Clean the product ............................................................................................................................. 168
Clean the pickup roller ..................................................................................................... 168
Clean the separation pad ................................................................................................. 172
Clean the paper path ....................................................................................................... 175
Clean the print-cartridge area .......................................................................................... 177
Clean the exterior ............................................................................................................ 180
Clean the scanner glass strip and platen ......................................................................... 180
Product updates ............................................................................................................................... 182
12 Solve problems
Solve general problems .................................................................................................................... 184
Troubleshooting checklist ................................................................................................ 184
Factors that affect product performance .......................................................................... 185
Restore the factory-set defaults (M1210 Series only) ...................................................................... 185
Interpret control-panel light patterns (M1130 Series only) ............................................................... 186
Interpret control-panel messages (M1210 Series only) .................................................................... 189
Control-panel message types .......................................................................................... 189
Control-panel messages .................................................................................................. 189
Clear jams ........................................................................................................................................ 192
Common causes of jams ................................................................................................. 192
Jam locations ................................................................................................................... 193
Clear jams from the document feeder (M1210 Series only) ............................................ 194
Clear jams from the output areas .................................................................................... 195
Clear jams from the input tray .......................................................................................... 197
Clear jams from inside the product .................................................................................. 199
Change the jam recovery setting ..................................................................................... 200
Solve paper-handling problems ........................................................................................................ 202
Solve image-quality problems .......................................................................................................... 203
Print-quality examples ..................................................................................................... 203
Repetitive defects ruler .................................................................................................... 209
Optimize and improve image quality ................................................................................ 210
Solve performance problems ........................................................................................................... 211
Solve connectivity problems ............................................................................................................ 211
Solve direct-connect problems ........................................................................................ 211
Solve network problems .................................................................................................. 211
Solve software problems .................................................................................................................. 213
Solve common Windows problems ................................................................................. 213
ENWW ix
Solve common Mac problems ......................................................................................... 213
Appendix A Supplies and accessories
Order parts, accessories, and supplies ............................................................................................ 218
Part numbers .................................................................................................................................... 218
Paper-handling accessories ............................................................................................ 218
Print cartridges ................................................................................................................. 218
Cables and interfaces ...................................................................................................... 218
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 220
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 221
End User License Agreement .......................................................................................................... 222
Customer self-repair warranty service .............................................................................................. 224
Customer support ............................................................................................................................. 224
Repack the product .......................................................................................................................... 225
Service information form .................................................................................................................. 226
Appendix C Specifications
Physical specifications ..................................................................................................................... 228
Power consumption, electrical specifications, and acoustic emissions ............................................ 228
Environmental specifications ............................................................................................................ 228
Appendix D Regulatory information
FCC regulations ............................................................................................................................... 230
Environmental product stewardship program ................................................................................... 230
Protecting the environment .............................................................................................. 230
Ozone production ............................................................................................................ 230
Power consumption ......................................................................................................... 230
Toner consumption .......................................................................................................... 231
Paper use ........................................................................................................................ 231
Plastics ............................................................................................................................ 231
HP LaserJet print supplies ............................................................................................... 231
Return and recycling instructions ..................................................................................... 231
Paper ............................................................................................................................... 232
Material restrictions (M1130 Series) ................................................................................ 232
Material restrictions (M1210 Series) ................................................................................ 232
Disposal of waste equipment by users in private households in the European Union .... 233
Chemical substances ....................................................................................................... 233
Material Safety Data Sheet (MSDS) ................................................................................ 233
For more information ....................................................................................................... 233
Declaration of conformity (base model) ............................................................................................ 234
Declaration of conformity (fax model) ............................................................................................... 235
xENWW
Safety statements ............................................................................................................................. 236
Laser safety ..................................................................................................................... 236
Canadian DOC regulations .............................................................................................. 236
Power cord instructions ................................................................................................... 236
EMC statement (Korea) ................................................................................................... 236
Laser statement for Finland ............................................................................................. 237
GS statement (Germany) ................................................................................................. 237
Substances Table (China) ............................................................................................... 238
Restriction on Hazardous Substances statement (Turkey) ............................................. 238
Additional statements for telecom (fax) products ............................................................................. 239
EU Statement for Telecom Operation .............................................................................. 239
New Zealand Telecom Statements .................................................................................. 239
Additional FCC statement for telecom products (US) ...................................................... 239
Telephone Consumer Protection Act (US) ...................................................................... 240
Industry Canada CS-03 requirements ............................................................................. 240
Index ................................................................................................................................................................. 243
ENWW xi
xii ENWW
1 Product basics
●Product comparison
●Environmental features
●Product features
●Product views
ENWW 1
Product comparison
The product is available in the following configurations.
M1130 Series M1210 Series
●Prints letter-size pages at speeds up to 19 pages per
minute (ppm) and A4-size pages at speeds up to 18 ppm.
●The input tray holds up to 150 sheets of print media or up
to 10 envelopes.
●The output bin holds up to 100 sheets
●2-digit LED control-panel display
●Manual two-sided (duplex) printing and copying.
●Copy from the flatbed scanner
●Full-color scanning
●Hi-Speed USB 2.0 port.
●8-MB random-access memory (RAM).
●Prints letter-size pages at speeds up to 19 pages per
minute (ppm) and A4-size pages at speeds up to 18 ppm.
●The input tray holds up to 150 sheets of print media or up
to 10 envelopes.
●The output bin holds up to 100 sheets
●LCD control-panel display
●Manual two-sided (duplex) printing, fax receiving, and
copying.
●Copy from the flatbed scanner or from the document
feeder
●Full-color scanning
●Hi-Speed USB 2.0 port.
●Integrated networking for connecting to a 10/100Base-TX
network.
●V.34 fax modem and 4-megabyte (MB) flash fax-storage
memory.
●Two RJ-11 fax/phone cable ports.
●64-MB random-access memory (RAM).
●35-page document feeder.
2 Chapter 1 Product basics ENWW
Environmental features
Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper.
Access this feature through the printer driver.
Recycling Reduce waste by using recycled paper.
Recycle print cartridges by using the HP return process.
Energy savings Save energy by initiating Auto-off mode for the product.
HP Smart Web printing Use HP Smart Web printing to select, store, and organize text and graphics from multiple Web
pages and then edit and print exactly what you see onscreen. It gives you the control you need
for printing meaningful information while minimizing waste.
Download HP Smart Web printing from this Web site: www.hp.com/go/smartwebprinting.
ENWW Environmental features 3
Product features
Print ●Prints letter-size pages at speeds up to 19 ppm and A4-size pages at speeds up to
18 ppm.
●Prints at 400x2 dots per inch (dpi) with FastRes 600 (default). Supports FastRes 1200 for
high-quality printing of text and graphics.
●Includes adjustable settings to optimize print quality.
Copy ●Scans at 300 pixels per inch (ppi) and prints with FastRes 600.
●Easily change the number of copies, adjust the lightness or darkness, or reduce or enlarge
the size of copies from the control panel.
Scan ●Provides up to 1200 pixels per inch (ppi) full-color scanning from the flatbed scanner.
●Provides up to 300 ppi full-color scanning from the document feeder.
●Scan from TWAIN-compliant or Windows Imaging Application (WIA)-compliant software.
●Scan from a computer by using HP LaserJet Scan software for Windows or by using
HP Director software for Mac.
Fax (M1210 Series only) ●Full-functionality fax capabilities with a V.34 fax; includes a phone book and delayed-fax
features.
●Stores up to 500 pages in memory.
●Recovers faxes from memory for up to four days following a power failure.
Supported operating
systems
●Windows 7
●Windows Vista (32-bit and 64-bit)
●Windows XP (32-bit and 64-bit)
●Mac OS X 10.4, 10.5, 10.6
Memory ●M1130 Series: Includes 8-megabyte (MB) random-access memory (RAM).
●M1210 Series: Includes 64-MB RAM.
Paper handling ●The input tray holds up to 150 sheets of paper or 10 envelopes.
●The document feeder holds up to 35 sheets of paper.
●The output bin holds up to 100 sheets of paper.
Printer driver features ●Print multiple pages on one sheet.
●Print booklets.
●Scale to fit different paper sizes.
●Print cover pages on different paper.
Interface connections ●Hi-Speed USB 2.0 port.
●RJ-45 network port. (M1210 Series only)
●Two RJ-11 fax/phone cable ports. (M1210 Series only)
Economical printing ●N-up printing (printing more than one page on a sheet) and the manual two sided printing
features save paper.
●EconoMode printer driver feature saves toner.
4 Chapter 1 Product basics ENWW
Archive printing Archive printing feature for printing pages that you plan to store for a long time.
Supplies ●Authentication for genuine HP print cartridges.
●Easy ordering for replacement supplies.
●Supplies status page shows estimated toner level in the print cartridge. Not available for
non-HP supplies.
Self-help Quick-reference pages available from www.hp.com/support/ljm1130series or www.hp.com/
support/ljm1210series.
Accessibility ●All doors and covers can be opened by using one hand.
Security ●Receptacle for a cable-type security lock.
ENWW Product features 5
Product views
Front view
M1130 Series
6
3
5
4
1
2
7
8
1Scanner lid
2Scanner assembly
3Output bin with extension for long paper
4Print-cartridge door lift-tab
5Input tray
6Short media extender tool
7Power button
8Control panel
6 Chapter 1 Product basics ENWW
M1210 Series
8
5
7
10
6
1
2
3
4
9
1Document feeder
2Document feeder output bin
3Scanner lid
4Scanner assembly
5Output bin with extension for long paper
6Print-cartridge door lift-tab
7Input tray
8Short media extender tool
9Power button
10 Control panel
ENWW Product views 7
Back view
M1130 Series
1 2
3
1Slot for a cable-type security lock
2Hi-Speed USB 2.0 port
3Power connection
8 Chapter 1 Product basics ENWW
M1210 Series
1
2
3
5
4
1Slot for a cable-type security lock
2RJ-45 network port
3Hi-Speed USB 2.0 port
4RJ-11 fax ports
5Power connection
ENWW Product views 9
Serial number and model number location
The serial number and product model number label is at the back of the product.
10 Chapter 1 Product basics ENWW
Control-panel layout
M1130 Series
2 3 4 5
6
1
7
891011
1 LED display screen: Displays the number of copies, the level of darkness for copies, and the percentage of copy-
size reduction or enlargement. It also shows error codes that alert you of problems that require attention.
2Up and down arrows: Increases or decreases the number of copies, the level of darkness for copies, or the
percentage of copy-size reduction or enlargement.
●Press the buttons for less than one second to increase or decrease copy settings by one increment.
●Press the buttons for one second or longer to increase or decrease the level of darkness to the maximum or
minimum value.
●Press the buttons for one second or longer to increase or decrease the number of copies or the percentage of
copy-size reduction or enlargement by 10 increments.
3Reduce/Enlarge copy light: Indicates the copy-size reduction or enlargement feature is active.
4Darker/Lighter copy light: Indicates the copy-darkness feature is active.
5Number Of Copies light: Indicates the number-of-copies feature is active.
6Setup button: Scrolls between the copy settings for number of copies, darkness, and copy size for each job. The
default option is the number of copies. To change the default settings for all jobs, scroll to the setting and then press
and hold the button for 3 seconds. When the light is blinking, adjust the setting. Press this button again to save the
setting.
7Start Copy button: Starts a copy job.
8Cancel button: Cancels the current job, or clears the last setting you made. When the product is in the Ready state,
press this button to reset the copy settings to the default values.
9Toner-level status light: Indicates the level of toner in the print cartridge is low.
10 Attention light: Indicates a problem with the product.
11 Ready light: Indicates the product is ready or is processing a job.
ENWW Product views 11
M1210 Series
4 5 6
1
2
8
3
13 12 11
9
15
7
14
10
1Toner-level status light: Indicates the level of toner in the print cartridge is low.
2Attention light: Indicates a problem with the product. View the LCD display for a message.
3Ready light: Indicates the product is ready or is processing a job.
4 LCD display screen: Displays status information, menus, and messages.
5Copy Settings button: Opens the Copy Settings menu.
6Setup button: Opens the menus.
7Left and right arrows: Enter and navigate through the menus. Decrease or increase the current value on the screen.
Move the screen cursor backward or forward one space.
8OK button: Acknowledges a setting or confirms an action to proceed.
9Cancel button: Cancels the current job, or clears the last setting you made. When the product is in the Ready state,
press this button to reset the copy settings to the default values.
10 Start Copy button: Starts a copy job.
11 Back arrow: Returns to the previous level in the menus.
12 Send Fax button: Starts a fax job.
13 Redial button: Recalls the last digits used for the previous fax job.
14 Darker/Lighter copy button: Adjusts the darkness setting for the current copy job.
15 Numeric keypad: Use the keypad to enter fax numbers or to enter data.
12 Chapter 1 Product basics ENWW
2 Control panel menus (M1210 Series
only)
●Control-panel menus
ENWW 13
Control-panel menus
These menus are available from the control-panel main menu:
●Use the Phone Book menu to open the list of entries in the fax phone book.
●Use the Fax Job status menu to display a list of all faxes that are waiting to be sent, or have been
received but are waiting to be printed, forwarded, or uploaded to the computer.
●Use the Fax functions menu to configure fax functions such as scheduling a delayed fax,
cancelling the Receive to PC mode, reprinting faxes that were previously printed, or clearing faxes
that are stored in memory.
●Use the Copy setup menu to configure basic copy default settings such as contrast, collation, or
the number of copies printed.
●Use the Reports menu to print reports that provide information about the product.
●Use the Fax setup menu to configure the outgoing and incoming fax options and the basic settings
for all faxes.
●Use the System setup menu to establish basic product settings such as language, print quality,
or volume levels.
●Use the Service menu to restore default settings, clean the product, and activate special modes
that affect print output.
●Use the Network config. menu to establish network configuration settings.
Table 2-1 Phone Book menu
Menu item Sub-menu item Description
Phone Book Add/Edit
Delete
Delete all
Edits the fax phone book. The product supports up to 100 phone book entries.
Table 2-2 Fax Job status menu
Menu item Description
Fax Job status Displays pending fax jobs, and allows you to cancel pending fax jobs.
Table 2-3 Fax functions menu
Menu item Description
Send fax later Allows a fax to be sent at a later time and date.
Stop Recv to PC Disables the Receive to PC setting that allows a computer to upload all current faxes that have
not been printed and all future faxes received by the product.
Reprint last Reprints the faxes that are stored in the product memory.
Polling receive Allows the product to call another fax machine that has polling send enabled.
Clear saved faxs Clears all faxes in the product memory.
14 Chapter 2 Control panel menus (M1210 Series only) ENWW
Table 2-4 Copy setup menu
Menu item Sub-menu item Description
Default Quality Text
Draft
Mixed
Film photo
Picture
Sets the default copy quality.
Def. light/dark Sets the default contrast option.
Def. Collation Off
On
Sets whether copies are collated as they are printed.
Def. # of copies (Range: 1-99) Sets the default number of copies.
Def. Reduce/Enlrg Original=100%
A4 to Letter=94%
Letter to A4=97%
Full Page=91%
2 pages per sheet
4 pages per sheet
Custom: 25 to 400%
Sets the default percentage to reduce or enlarge a copied
document.
Table 2-5 Reports menu
Menu Item Sub-menu item Sub-menu item Description
Demo page Prints a page that demonstrates print quality.
Fax Reports Fax Confirmation Never
Send fax only
Receive fax
Every fax
Sets whether or not the product prints a confirmation
report after a successful sending or receiving job.
Fax Error report Every error
Send error
Receive error
Never
Sets whether or not the product prints a report after a
failed sending or receiving job.
Last Call report Prints a detailed report of the last fax operation, either
sent or received.
Include 1st page On
Off
Sets whether or not the product includes a thumbnail
image of the first page of the fax on the report.
ENWW Control-panel menus 15
Menu Item Sub-menu item Sub-menu item Description
Fax Activity log Print log now
Auto Log Print
Print log now: Prints a list of the last 40 faxes that have
been sent from or received by this product.
Auto Log Print: Select On to automatically print a report
after every 40 fax jobs. Select Off to turn off the
automatic print feature.
Phone Book report Prints a list of the phone book entries that have been set
up for this product.
Block Fax list Prints a list of phone numbers that are blocked from
sending faxes to this product.
All fax reports Prints all fax-related reports.
Menu structure Prints a control-panel menu layout map. The active
settings for each menu are listed.
Config report Prints a list of all the product settings, including the
network and fax settings.
Supplies Status Prints information about the print cartridge, including the
estimated number of pages remaining and the number
of pages printed.
Table 2-6 Fax setup menu
Menu Item Sub-menu item Sub-menu item Description
Fax header Your fax number
Company name
Sets the identifying information that is sent to the receiving
product.
Fax Send setup Def. Resolution Fine
Superfine
Photo
Standard
Sets the resolution for sent documents. Higher resolution
images have more dots per inch (dpi), so they show more
detail. Lower resolution images have fewer dots per inch and
show less detail, but the file size is smaller.
Changing the resolution setting might affect the fax speed.
Def. light/dark Sets the darkness of outgoing faxes.
Def. Glass size Letter
A4
Sets the default paper size to use when scanning and
copying from the flatbed glass.
Dialing Mode Tone
Pulse
Sets whether the product should use tone or pulse dialing.
Redial if busy On
Off
Sets whether or not the product should attempt to redial if
the line is busy.
Redial-no answer On
Off
Sets whether the product should attempt to dial if the
recipient fax number does not answer.
Redial Comm.
Error
On
Off
Sets whether the product should attempt to redial the
recipient fax number if a communication error occurs.
Table 2-5 Reports menu (continued)
16 Chapter 2 Control panel menus (M1210 Series only) ENWW
Menu Item Sub-menu item Sub-menu item Description
Dial Prefix On
Off
Specifies a prefix number that must be dialed when sending
faxes from the product.
Detect dial tone On
Off
Sets whether the product should check for a dial tone before
sending a fax.
Fax Recv. setup Answer mode Automatic
TAM
Fax/Tel
Manual
Sets the type of answer mode. The following options are
available:
●Automatic: The product automatically answers an
incoming call on the configured number of rings.
●TAM: Use this setting when a telephone answering
machine is connected to the product. The product does
not automatically answer the call. Instead, it waits until
it detects the fax tone.
●Fax/Tel: The product answers incoming calls
immediately. If it detects the fax tone, it processes the
call as a fax. If it does not detect the fax tone, it creates
an audible ring to alert you to answer the incoming
voice call.
●Manual : You must press the Send Fax button or
use an extension phone to make the product answer
the incoming call.
Rings to answer Sets the number of rings that must occur before the fax
modem answers.
Answer Ring Type All Rings
Single
Double
Triple
Double&Triple
Allows you to have two or three phone numbers on a single
line, each with a different ring pattern (on a phone system
with distinctive-ring service).
●All Rings: The product answers any calls that come
through the telephone line.
●Single: The product answers any calls that produce a
single-ring pattern.
●Double: The product answers any calls that produce a
double-ring pattern.
●Triple: The product answers any calls that produce a
triple-ring pattern.
●Double&Triple: The product answers any calls that
produce a double-ring or triple-ring pattern.
Extension Phone On
Off
When this feature is enabled, you can press the 1-2-3
buttons on the extension phone to cause the product to
answer an incoming fax call.
Silence detect On
Off
Sets whether the product can receive faxes from older
model fax machines that do not emit the initial fax tones used
during fax transmission.
Fit to page On
Off
Shrinks faxes that are larger than Letter-size or A4-size so
that they can fit onto a Letter-size or A4-size page. If this
feature is set to Off, faxes larger than Letter or A4 will print
on multiple pages.
Table 2-6 Fax setup menu (continued)
ENWW Control-panel menus 17
Menu Item Sub-menu item Sub-menu item Description
Stamp faxes On
Off
Sets product to add the date, time, sender's phone number,
and page number to each page of the faxes that this product
receives.
Forward fax On
Off
Sets product to send all received faxes to another fax
machine.
Block faxes Add entry
Delete entry
Clear all
Modifies the blocked fax list. The blocked fax list can contain
up to 30 numbers. When the product receives a call from
one of the blocked fax numbers, it deletes the incoming fax.
It also logs the blocked fax in the activity log along with job-
accounting information.
Reprint faxes On
Off
Sets whether all received faxes stored in available memory
can be reprinted.
Private receive On
Off
Print faxes
Setting the Private receive feature to On requires you to set
a password. After the password is set, the following options
are set:
●The Private receive feature is turned on.
●All old faxes are deleted from memory.
●The Forward fax or Receive to PC options are set to
Off and are not allowed to be set.
●All incoming faxes are stored in memory.
F/T ring time This item sets the time, in seconds, for how long the product
generates the audible ring sound for an incoming voice call.
All faxes Error correction On
Off
Sets whether the product sends or receives the error portion
again when a fax transmission error occurs.
Fax Speed Fast(V.34)
Medium(V.17)
Slow(V.29)
Increases or decreases the allowed fax communication
speed.
Table 2-7 System setup menu
Menu Item Sub-menu item Sub-menu item Description
Language (List of available
control-panel
display languages.)
Sets the language in which the control panel displays
messages and product reports.
Paper setup Def. paper size Letter
A4
Legal
Sets the size for printing internal reports or any copy job.
Def. paper type Lists available
paper types.
Sets the type for printing internal reports or any copy job.
Print Density (Range of 1-5) Sets how much toner the product should use to darken lines
and edges.
Table 2-6 Fax setup menu (continued)
18 Chapter 2 Control panel menus (M1210 Series only) ENWW
Menu Item Sub-menu item Sub-menu item Description
Volume settings Alarm volume Soft
Medium
Loud
Off
Sets the volume levels for the product.
Ring volume
Key-press volume
Phoneline volume
Time/Date (Settings for time
format, current time,
date format, and
current date.)
Sets the time and date setting for the product.
Table 2-8 Service menu
Menu item Sub-menu item Description
T.30 trace Never
Now
If error
At end of call
Prints or schedules a report that is used to troubleshoot fax
transmission issues.
Restore Defaults Sets all customized settings to the factory default values.
Cleaning Mode Cleans the product when specks or other marks appear on printed
output. The cleaning process removes dust and excess toner from
the paper path.
When selected, the product prompts you to load plain Letter or A4
paper in the tray. Press the OK button to begin the cleaning
process. Wait until the process completes. Discard the page that
prints.
USB speed High
Full
Sets the USB speed.
Less paper curl On
Off
When printed pages are consistently curled, this option sets the
product to a mode that reduces curl.
The default setting is Off.
Archive print On
Off
When printing pages that will be stored for a long time, this option
sets the product to a mode that reduces toner smearing and
dusting.
The default setting is Off.
Table 2-7 System setup menu (continued)
ENWW Control-panel menus 19
Table 2-9 Network config. menu
Menu item Sub-menu item Description
TCP/IP Config Automatic
Manual
Select the Automatic option to automatically
configure all the TCP/IP settings.
Select the Manual option to manually configure the
IP address, subnet mask, and default gateway.
The default setting is Automatic.
Link Speed Automatic (default)
10T Full
10T Half
100TX Full
100TX Half
Sets the link speed manually if needed.
After setting the link speed, the product automatically
restarts.
Network Services IPv4
IPv6
This item is used by the network administrator to limit
the network services available on this product.
On
Off
The default setting for all items is On.
Show IP address No
Yes
No: The product IP address will not appear on the
control-panel display.
Yes: The product IP address will appear on the
control-panel display, alternating between supplies
information and the product IP address. The IP
address will not be displayed if an error condition
exits.
The default setting is No.
Restore Defaults Press the OK button to restore the network
configuration settings to the default values.
20 Chapter 2 Control panel menus (M1210 Series only) ENWW
3 Software for Windows
●Supported operating systems for Windows
●Printer driver
●Priority for print settings
●Change printer-driver settings for Windows
●Remove software for Windows
●Supported utilities for Windows
ENWW 21
Supported operating systems for Windows
The product supports the following Windows operating systems:
Full software installation
●Windows XP
●Windows Vista (32-bit and 64-bit)
●Windows 7 (32-bit and 64-bit)
Print and scan drivers only
●Windows 2003 Server
●Windows 2008 Server
Printer driver
Printer drivers provide access to product features, such as printing on custom-sized paper, resizing
documents, and inserting watermarks.
NOTE: The most recent drivers are available at www.hp.com/go/ljm1130series_software or
www.hp.com/go/ljm1210series_software. Depending on the configuration of Windows-based
computers, the installation program for the product software automatically checks the computer for
Internet access in order to obtain the latest drivers.
Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.
●Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed here override settings changed
anywhere else.
●Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and usually do not override changes made in the Page Setup dialog box.
●Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open
the printer driver. Settings changed in the Printer Properties dialog box usually do not override
settings anywhere else in the printing software. You can change most of the print settings here.
●Default printer driver settings: The default printer driver settings determine the settings used in
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.
●Printer control panel settings: Settings changed at the printer control panel have a lower priority
than changes made anywhere else.
22 Chapter 3 Software for Windows ENWW
Change printer-driver settings for Windows
Change the settings for all print jobs until the software program is closed
1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
The steps can vary; this procedure is most common.
Change the default settings for all print jobs
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu
view): Click Start, click Settings, and then click Printers.
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.
2. Right-click the driver icon, and then select Printing Preferences.
Change the product configuration settings
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu
view): Click Start, click Settings, and then click Printers.
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.
2. Right-click the driver icon, and then select Properties.
3. Click the Device Settings tab.
Remove software for Windows
Windows XP
1. Click Start, Control Panel, and then Add or Remove Programs.
2. Find and select the product from the list.
3. Click the Change/Remove button to remove the software.
Windows Vista
1. Click Start, Control Panel, and then Programs and Features.
2. Find and select the product from the list.
3. Select the Uninstall/Change option.
ENWW Change printer-driver settings for Windows 23
Supported utilities for Windows
HP Toolbox software
HP Toolbox is a software program that you can use for the following tasks:
●Check the product status.
●Configure the product settings.
●Configure pop-up-alert messages.
●View troubleshooting information.
●View online documentation.
HP Embedded Web Server (M1210 Series only)
The product is equipped with the HP Embedded Web Server, which provides access to information
about product and network activities. This information appears in a Web browser, such as Microsoft
Internet Explorer, Netscape Navigator, Apple Safari, or Mozilla Firefox.
The HP Embedded Web Server resides on the product. It is not loaded on a network server.
The HP Embedded Web Server provides an interface to the product that anyone who has a network-
connected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
HP Embedded Web Server, type the IP address for the product in the address line of the browser.
Other Windows components and utilities
●Software installer — automates the printing system installation
●Online Web registration
●HP LaserJet Scan
●PC Fax Send
24 Chapter 3 Software for Windows ENWW
4 Use the product with Mac
●Software for Mac
●Print with Mac
●Fax with Mac (M1210 Series only)
●Scan with Mac
ENWW 25
Software for Mac
Supported operating systems for Macintosh
The product supports the following Macintosh operating systems:
●Mac OS X V10.3.9, V10.4, V10.5, and later
NOTE: For Mac OS X V10.4 and later, PPC and Intel® Core™ Processor Macs are supported.
Supported printer drivers for Macintosh
The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, a CUPS driver,
and the HP Printer Utilities for Mac OS X. The HP printer PPD file, in combination with the CUPS driver,
provides full printing functionality and access to specific HP printer features.
Remove software for Mac
Use the uninstall utility to remove the software.
1. Browse to the following folder on the hard drive:
Library/Printers/hp/laserjet/M1130_M1210Series/
2. Double-click the HP Uninstaller.app file.
3. Click the Continue button, and then follow the onscreen instructions to remove the software.
Priority for print settings for Macintosh
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.
●Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed here might override settings changed
anywhere else.
●Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and do not override changes made in the Page Setup dialog box.
●Default printer driver settings: The default printer driver settings determine the settings used in
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.
●Printer control panel settings: Settings changed at the printer control panel have a lower priority
than changes made anywhere else.
26 Chapter 4 Use the product with Mac ENWW
Change printer-driver settings for Mac
Change the settings for all print jobs
until the software program is closed
Change the default settings for all
print jobs
Change the product configuration
settings
1. On the File menu, click thePrint
button.
2. Change the settings that you want
on the various menus.
1. On the File menu, click thePrint
button.
2. Change the settings that you want
on the various menus.
3. On the Presets menu, click the
Save As... option and type a name
for the preset.
These settings are saved in the
Presets menu. To use the new settings,
you must select the saved preset option
every time you open a program and print.
Mac OS X 10.4
1. From the Apple menu , click the
System Preferences menu and
then click the Print & Fax icon.
2. Click the Printer Setup button.
3. Click the Installable Options
menu.
Mac OS X 10.5 and 10.6
1. From the Apple menu , click the
System Preferences menu and
then click the Print & Fax icon.
2. Select the product in the left side of
the window.
3. Click the Options & Supplies
button.
4. Click the Driver tab.
5. Configure the installed options.
ENWW Software for Mac 27
Print with Mac
Create and use printing presets with Mac
Use printing presets to save the current printer driver settings for reuse.
Create a printing preset
1. On the File menu, click the Print option.
2. Select the driver.
3. Select the print settings that you want to save for reuse.
4. In the Presets menu, click the Save As... option, and type a name for the preset.
5. Click the OK button.
Use printing presets
1. On the File menu, click the Print option.
2. Select the driver.
3. In the Presets menu, select the printing preset.
NOTE: To use printer-driver default settings, select the standard option.
Resize documents or print on a custom paper size with Mac
Mac OS X 10.4, 10.5, and 10.6 1. On the File menu, click the Page Setup option.
2. Select the product, and then select the correct settings for the Paper Size and
Orientation options.
Mac OS X 10.5 and 10.6
Use one of these methods.
1. On the File menu, click the Print option.
2. Click the Page Setup button.
3. Select the product, and then select the correct settings for the Paper Size and
Orientation options.
1. On the File menu, click the Print option.
2. Open the Paper Handling menu.
3. In the Destination Paper Size area, click the Scale to fit paper size box, and
then select the size from the drop-down list.
Print a cover page with Mac
1. On the File menu, click the Print option.
2. Select the driver.
28 Chapter 4 Use the product with Mac ENWW
3. Open the Cover Page menu, and then select where to print the cover page. Click either the Before
Document button or the After Document button.
4. In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu.
Print multiple pages on one sheet of paper with Mac
1. On the File menu, click the Print option.
2. Select the driver.
3. Open the Layout menu.
4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet
(1, 2, 4, 6, 9, or 16).
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
Print on both sides (duplex) with Mac
Print on both sides manually
1. Load paper face-up in the input tray.
2. On the File menu, click Print.
ENWW Print with Mac 29
3. Mac OS X v10.4: In the Layout drop-down list, select the Long-edged binding item or the Short-
edged binding item.
-or-
Mac OS X v10.5 and v10.6: Click the Two-sided check box.
4. Click Print. Follow the instructions in the dialog box that opens on the computer screen before
placing the output stack in the tray for printing the second half.
5. Retrieve the printed stack from the output bin, and, maintaining the paper orientation, place it with
the printed-side facing down in the input tray.
6. At the computer, click the Continue button to print the second side of the job.
30 Chapter 4 Use the product with Mac ENWW
Fax with Mac (M1210 Series only)
1. In the software program, on the File menu, select Print.
2. Click PDF, and then select Fax PDF.
3. Enter a fax number in the To field.
4. To include a fax cover page, select Use Cover Page, and then enter the cover page subject and
message (optional).
5. Click Fax.
ENWW Fax with Mac (M1210 Series only) 31
Scan with Mac
Use the HP Director software to scan images to a Mac computer.
Use page-by-page scanning
1. Load the original that is to be scanned face-down in the document feeder.
2. Click the HP Director icon in the dock.
3. Click the HP Director, and then click Scan to open the HP dialog box.
4. Click Scan.
5. To scan multiple pages, load the next page and click Scan. Repeat until all pages are scanned.
6. Click Finish, and then click Destinations.
Scan to file
1. In Destinations, choose Save To File(s).
2. Name the file and specify the destination location.
3. Click Save. The original is scanned and saved.
Scan to e-mail
1. In Destinations, choose E-mail.
2. A blank e-mail opens with the scanned document as an attachment.
3. Enter an e-mail recipient, add text, or other attachments, then click Send.
32 Chapter 4 Use the product with Mac ENWW
5 Connect the product
●Supported network operating systems
●Connect with USB
●Connect to a network (M1210 Series only)
ENWW 33
Supported network operating systems
NOTE: Only the M1210 Series series supports network functions.
The following operating systems support network printing:
●Windows 7
●Windows Vista (Starter Edition, 32-bit, and 64-bit)
●Windows XP (32-bit, Service Pack 2)
●Windows XP (64-bit, Service Pack 1)
●Windows Server 2003 (Service Pack 1)
●Windows Server 2008 (32-bit and 64-bit)
●Mac OS X v10.4, v10.5, and v10.6
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems
and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
34 Chapter 5 Connect the product ENWW
Connect with USB
This product supports a USB 2.0 connection. You must use an A-to-B type USB cable that is no longer
than 2 meters (6.56 feet).
CD installation
1. Insert the software installation CD into the computer CD drive.
NOTE: Do not connect the USB cable until prompted.
2. If the installation program does not open automatically, browse the CD contents and run the
SETUP.EXE file.
3. Follow the onscreen instructions for installing the software.
When you use the CD to install the software, you can select the following types of installations:
●Easy Install (recommended)
You are not prompted to accept or make changes to defaults.
●Advanced Install
You are prompted to accept or make changes to defaults.
HP Smart Install
NOTE: This installation type is supported for Windows only.
The HP Smart Install allows you to install the product driver and software by connecting the product to
a computer through a USB cable.
NOTE: The installation CD is not required during an HP Smart Install. Do not insert the software
installation CD into the computer CD drive.
1. Turn the product on.
2. Connect the USB cable.
3. The HP Smart Install program should start automatically. Follow the onscreen instructions to install
the software.
●If the HP Smart Install program does not start automatically, AutoPlay might be disabled on
the computer. Browse the computer and double-click the HP Smart Install drive to run the
program.
●If the program prompts you to select a connections type, select the Connect via the USB
Port option.
ENWW Connect with USB 35
Connect to a network (M1210 Series only)
Supported network protocols
To connect a networking-equipped product to your network, you need a network that uses the following
protocol.
●Functional wired TCP/IP network
Install the product on a wired network
You can install the product on a network by using the HP Smart Install or from the product CD. Before
you begin the installation process, do the following:
1. Connect the CAT-5 Ethernet cable to an available port on the Ethernet hub or router. Do not connect
the cable to an uplink port on the hub or router.
2. Connect the Ethernet cable to the Ethernet port on the back of the product.
3. Verify that one of the network lights (10 or 100) is illuminated on the network port located on the
back of the product.
HP Smart Install on a wired network
1. Print a configuration page and locate the product IP address.
2. Open a Web browser using the computer where you want to install the product.
3. Type the IP address for the product in the address line of the browser.
4. Click the HP Smart Install tab.
5. Click the Download button.
6. Follow the onscreen instructions to complete the product installation.
36 Chapter 5 Connect the product ENWW
CD installation on a wired network
NOTE: When you use the CD to install the software, you can select the Easy Install (recommended)
or the Advanced Install (you are prompted to accept or make changes to defaults) installation type.
1. Insert the software installation CD into the computer CD drive.
2. If the installation program does not open automatically, browse the CD contents and run the
SETUP.EXE file.
3. Follow the on-screen instructions for setting up the product and installing the software.
NOTE: Make sure that you select Connect via the Network when prompted.
Configure network settings
View or change network settings
Use the embedded Web server to view or change IP configuration settings.
1. Print a configuration page, and locate the IP address.
●If you are using IPv4, the IP address contains only digits. It has this format:
xxx.xxx.xxx.xxx
●If you are using IPv6, the IP address is a hexadecimal combination of characters and digits.
It has a format similar to this:
xxxx::xxxx:xxxx:xxxx:xxxx
2. To open the embedded Web server, type the IP address into the address line of a Web browser.
3. Click the Networking tab to obtain network information. You can change settings as needed.
Set or change the network password
Use the embedded Web server to set a network password or change an existing password.
1. Open the embedded Web server, click the Networking tab, and click the Password link.
NOTE: If a password has previously been set, you are prompted to type the password. Type the
password, and then click the Apply button.
2. Type the new password in the Password box and in the Confirm Password box.
3. At the bottom of the window, click the Apply button to save the password.
IP address
The product IP address can be set manually, or it can be configured automatically using DHCP, BootP,
or AutoIP.
To change the IP address manually, use the Networking tab in the embedded Web server.
Link speeds and duplex settings
NOTE: In this section duplex refers to bi-directional communication, not two-sided printing.
ENWW Connect to a network (M1210 Series only) 37
Use the Networking tab in the embedded Web server to set the link speed if necessary.
Incorrect changes to the link speed setting might prevent the product from communicating with other
network devices. For most situations, leave the product in automatic mode. Changes can cause the
product to turn off, and then on. Make changes only when the product is idle.
38 Chapter 5 Connect the product ENWW
6 Paper and print media
●Understand paper use
●Change the printer driver to match the paper type and size
●Supported paper sizes
●Supported paper types
●Load paper trays
●Configure trays
ENWW 39
Understand paper use
This product supports a variety of paper and other print media in accordance with the guidelines in this
user guide. Paper or print media that does not meet these guidelines might cause poor print quality,
increased jams, and premature wear on the product.
For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do
not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend
the use of other brands of media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and/or humidity levels,
or other variables over which Hewlett-Packard has no control.
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might
cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard
warranty or service agreements.
Special paper guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory
results. When using special paper or print media, be sure to set the type and size in the printer driver
to obtain the best results.
CAUTION: HP LaserJet products use fusers to bond dry toner particles to the paper in very precise
dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper could damage the
product.
Media type Do Do not
Envelopes ●Store envelopes flat.
●Use envelopes where the seam
extends all the way to the corner of
the envelope.
●Use peel-off adhesive strips that
are approved for use in laser
printers.
●Do not use envelopes that are
wrinkled, nicked, stuck together, or
otherwise damaged.
●Do not use envelopes that have
clasps, snaps, windows, or coated
linings.
●Do not use self-stick adhesives or
other synthetic materials.
Labels ●Use only labels that have no
exposed backing between them.
●Use labels that lie flat.
●Use only full sheets of labels.
●Do not use labels that have wrinkles
or bubbles, or are damaged.
●Do not print partial sheets of labels.
Transparencies ●Use only transparencies that are
approved for use in color laser
printers.
●Place transparencies on a flat
surface after removing them from
the product.
●Do not use transparent print media
not approved for laser printers.
Letterhead or preprinted forms ●Use only letterhead or forms
approved for use in laser printers.
●Do not use raised or metallic
letterhead.
40 Chapter 6 Paper and print media ENWW
Media type Do Do not
Heavy paper ●Use only heavy paper that is
approved for use in laser printers
and meets the weight specifications
for this product.
●Do not use paper that is heavier
than the recommended media
specification for this product unless
it is HP paper that has been
approved for use in this product.
Glossy or coated paper ●Use only glossy or coated paper
that is approved for use in laser
printers.
●Do not use glossy or coated paper
designed for use in inkjet products.
ENWW Understand paper use 41
Change the printer driver to match the paper type and
size
Change the paper size and type (Windows)
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a size from the Paper size drop-down list.
5. Select a paper type from the Paper type drop-down list.
6. Click the OK button.
Change the paper size and type (Mac)
1. On the File menu in the software program, click the Print option.
2. In the Copies & Pages menu, click the Paper Handling menu.
3. Select a size from the Paper Size drop-down list, and then click the OK button.
4. Open the Paper menu.
5. Select a type from the Type is drop-down list.
6. Click the Print button.
42 Chapter 6 Paper and print media ENWW
Supported paper sizes
This product supports various paper sizes, and it adapts to various media.
NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before
printing.
Table 6-1 Supported paper and print media sizes
Size Dimensions Input tray Document feeder
Letter 216 x 279 mm (8.5 x 11 in)
Legal 216 x 356 mm (8.5 x 14 in)
A4 210 x 297 mm (8.27 x 11.69 in)
Executive 184 x 267 mm (7.25 x 10.5 in)
A5 148 x 210 mm (5.83 x 8.27 in)
A6 105 x 148 mm (4.13 x 5.83 in)
B5 (JIS) 182 x 257 mm (7.17 x 10.12 in)
16k 184 x 260 mm (7.24 x 10.23 in)
195 x 270 mm (7.68 x 10.62 in)
197 x 273 mm (7.75 x 10.75 in)
Custom Minimum: 76 x 127 mm
(3 x 5 in)
Maximum: 216 x 356 mm
(8.5 x 14.0 in)
Minimum: 147 x 211 mm
(5.8 x 8.3 in)
Maximum: 216 x 356 mm
(8.5 x 14.0 in)
Table 6-2 Supported envelopes and postcards
Size Dimensions Input tray
Envelope #10 105 x 241 mm (4.13 x 9.49 in)
Envelope DL 110 x 220 mm (4.33 x 8.66 in)
Envelope C5 162 x 229 mm (6.93 x 9.84 in)
Envelope B5 176 x 250 mm (6.7 x 9.8 in)
Envelope Monarch 98 x 191 mm (3.9 x 7.5 in)
Postcard (JIS) 100 x 148 mm (3.94 x 5.83 in)
Double postcard (JIS) 148 x 200 mm (5.83 x 7.87 in)
ENWW Supported paper sizes 43
Supported paper types
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/
ljm1130series or www.hp.com/support/ljm1210series.
Input tray The input tray supports the following paper types:
●Plain
●Light (60-74 g/m2)
●Mid-Weight (96-110 g/m2)
●Heavy (111-130 g/m2)
●Extra Heavy (131-175 g/m2)
●Transparency
●Labels
●Letterhead
●Envelope
●Preprinted
●Prepunched
●Color
●Bond
●Recycled
●Rough
●Vellum
Document feeder The document feeder supports paper types that are within the following weight range:
●60-90 g/m2 (16-24 lb bond)
44 Chapter 6 Paper and print media ENWW
Load paper trays
Load the input tray
NOTE: When you add new media, make sure that you remove all of the media from the input tray and
straighten the stack of new media. Do not fan the media. This reduces jams by preventing multiple
sheets of media from feeding through the product at one time.
1. Load the paper face-up, top forward in the input
tray.
2. Adjust the guides until they are snug against
the paper.
ENWW Load paper trays 45
Tray adjustment for short media
To print on media shorter than 185 mm (7.28 in), use the short media extender to adjust your input tray.
1. Remove the short media extender tool from the
storage slot on the left side of the media input
area.
2. Attach the tool to the front media guide.
3. Insert the paper into the product, and adjust the
side media guides so they are snug against the
paper.
46 Chapter 6 Paper and print media ENWW
4. Push the paper into the product until it stops,
and then slide the front media guide so the tool
supports the paper.
5. When finished printing with short media,
remove the short media extender tool, and then
place it back in the storage slot.
ENWW Load paper trays 47
Load the document feeder (M1210 Series only)
NOTE: When you add new media, make sure that you remove all of the media from the input tray and
straighten the stack of new media. Do not fan the media. This reduces jams by preventing multiple
sheets of media from feeding through the product at one time.
CAUTION: To prevent damage to the product, do not load an original document that contains
correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals,
or fragile originals into the document feeder.
1. Insert the originals into the document feeder
face-up.
2. Adjust the guides until they are snug against
the paper.
48 Chapter 6 Paper and print media ENWW
Tray and bin capacity
Tray or bin Paper type Specifications Quantity
Input tray Paper Range:
60 g/m2 (16 lb) bond to 163 g/m2
(43 lb) bond
150 sheets of 60 g/m2 (16 lb)
bond
Envelopes 60 g/m2 (16 lb) bond to 90 g/m2
(24 lb) bond
Up to 10 envelopes
Transparencies Minimum 0.13 mm (0.005 in)
thick
Up to 75 transparencies
Output bin Paper Range:
60 g/m2 (16 lb) bond to 163 g/m2
(43 lb) bond
Up to 100 sheets of 75 g/m2
(20 lb) bond
Envelopes Less than 60 g/m2 (16 lb) bond to
90 g/m2 (24 lb) bond
Up to 10 envelopes
Transparencies Minimum 0.13 mm (0.005 in)
thick
Up to 75 transparencies
Document feeder (M1210 Series
only)
Paper Range:
60 g/m2 (16 lb) bond to 90 g/m2
(24 lb) bond
Up to 35 sheets
Paper orientation for loading trays
If you are using paper that requires a specific orientation, load it according to the information in the
following table.
Paper type How to load paper
Preprinted or letterhead ●Face up
●Top edge leading into the product
Prepunched ●Face up
●Holes toward the left side of the product
Envelope ●Face up
●Left short edge leading into the product
ENWW Load paper trays 49
Configure trays
Change the default paper-size setting (M1130 Series)
1. Use the printer driver to change the default settings. Follow the appropriate procedure, depending
on the operating system you are using.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view)
a. Click Start, and then click Printers and Faxes.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu
view)
a. Click Start, click Settings, and then click Printers.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Windows Vista
a. Click Start, click Control Panel, and then in the category for Hardware and Sound click
Printer.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Mac OS X 10.4
a. From the Apple menu , click the System Preferences menu and then click the Print &
Fax icon.
b. Click the Printer Setup button.
Mac OS X 10.5 and 10.6
a. From the Apple menu , click the System Preferences menu and then click the Print &
Fax icon.
b. Select the product in the left side of the window.
c. Click the Options & Supplies button.
d. Click the Driver tab.
2. Select the appropriate paper size.
Change the default paper-size setting (M1210 Series)
1. Press the Setup button.
2. Use the arrow buttons to select the System setup menu, and then press the OK button.
50 Chapter 6 Paper and print media ENWW
3. Use the arrow buttons to select the Paper setup menu, and then press the OK button.
4. Use the arrow buttons to select the Def. paper size menu, and then press the OK button.
5. Use the arrow buttons to select a size, and then press the OK button.
Change the default paper-type setting (M1130 Series)
You cannot set a default paper type for this model.
Change the default paper-type setting (M1210 Series)
1. Press the Setup button.
2. Use the arrow buttons to select the System setup menu, and then press the OK button.
3. Use the arrow buttons to select the Paper setup menu, and then press the OK button.
4. Use the arrow buttons to select the Def. paper type menu, and then press the OK button.
5. Use the arrow buttons to select a type, and then press the OK button.
ENWW Configure trays 51
52 Chapter 6 Paper and print media ENWW
7 Print tasks
●Cancel a print job
●Print with Windows
ENWW 53
Cancel a print job
1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control
panel.
NOTE: Pressing the Cancel button clears the job that the product is currently processing. If
more than one process is running, pressing the Cancel button clears the process that currently
appears on the product control panel.
2. You can also cancel a print job from a software program or a print queue.
●Software program: Typically, a dialog box appears briefly on the computer screen, allowing
you to cancel the print job.
●Windows print queue: If a print job is waiting in a print queue (computer memory) or print
spooler, delete the job there.
◦Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click
Printers and Faxes. Double-click the product icon to open the window, right-click the
print job that you want to cancel, and then click Cancel.
◦Windows Vista: Click Start, click Control Panel, and then, under Hardware and
Sound, click Printer. Double-click the product icon to open the window, right-click the
print job that you want to cancel, and then click Cancel.
●Macintosh print queue: Open the print queue by double-clicking the product icon in the dock.
Highlight the print job, and then click Delete.
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Print with Windows
Open the printer driver with Windows
1. On the File menu in the software program, click
Print.
2. Select the product, and then click the
Properties or Preferences button.
Get help for any printing option with Windows
1. Click the Help button to open the online Help.
ENWW Print with Windows 55
Change the number of print copies with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. In the Copies area, use the arrow buttons to adjust the number of copies.
If you are printing multiple copies, click the Collate check box to collate the copies.
Print colored text as black with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Advanced tab.
4. Click the Print All Text as Black check box. Click the OK button.
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Save custom print settings for reuse with Windows
Use a printing quick set
1. On the File menu in the software program, click
Print.
2. Select the product, and then click the
Properties or Preferences button.
3. In the Print Task Quick Sets drop-down list ,
select one of the quick sets, and then click the
OK button to print the job with the predefined
settings.
NOTE: The Print Task Quick Sets drop-
down list appears on all tabs except the
Services tab.
Create a custom printing quick set
1. On the File menu in the software program, click
Print.
ENWW Print with Windows 57
2. Select the product, and then click the
Properties or Preferences button.
3. Select the print options for the new quick set.
4. Type a name for the new quick set, and click
the Save button.
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Improve print quality with Windows
Select a page size
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a size from the Size is drop-down list.
Select a custom page size
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the Custom button. The Custom Paper Size dialog box opens.
5. Type a name for the custom size, specify the dimensions, and then click the Save button.
6. Click the Close button, and then click the OK button.
Select a paper type
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Select a type from the Type is drop-down list.
Select the print resolution
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. In the Print Quality area, select an option from the drop-down list. See the printer-driver online
Help for information about each of the available options.
NOTE: To use a draft-quality resolution, in the Print Quality area, click the EconoMode check
box.
ENWW Print with Windows 59
Print on preprinted letterhead or forms with Windows
1. On the File menu in the software program, click
Print.
2. Select the product, and then click the
Properties or Preferences button.
60 Chapter 7 Print tasks ENWW
3. Click the Paper/Quality tab.
4. From the Type is drop-down list, select the type
of paper you are using, and click the OK button.
Print on special paper, labels, or transparencies with Windows
1. On the File menu in the software program, click
Print.
ENWW Print with Windows 61
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Type is drop-down list, select the type
of paper you are using, and click the OK button.
62 Chapter 7 Print tasks ENWW
Print the first or last page on different paper with Windows
1. On the File menu in the software program, click
Print.
2. Select the product, and then click the
Properties or Preferences button.
ENWW Print with Windows 63
3. Click the Paper/Quality tab.
4. Click the Use Different Paper/Covers check
box, and then select the necessary settings for
the front cover, other pages, and back cover.
Scale a document to fit page size
1. On the File menu in the software program, click
Print.
64 Chapter 7 Print tasks ENWW
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Effects tab.
4. Select the Print Document On option, and
then select a size from the drop-down list.
ENWW Print with Windows 65
Add a watermark to a document with Windows
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Effects tab.
4. Select a watermark from the Watermarks drop-down list.
To print the watermark on the first page only, click the First Page Only check box. Otherwise, the
watermark is printed on each page.
Print on both sides (duplex) with Windows
Manually print on both sides (duplex) with Windows
1. Load paper face-up in the input tray.
2. On the File menu in the software program, click
Print.
66 Chapter 7 Print tasks ENWW
3. Select the product, and then click the
Properties or Preferences button.
4. Click the Finishing tab.
5. Select the Print on both sides (manually)
check box. Click the OK button to print the first
side of the job.
ENWW Print with Windows 67
6. Retrieve the printed stack from the output bin,
and, maintaining the paper orientation, place it
with the printed-side facing down in the input
tray.
7. At the computer, click the Continue button to
print the second side of the job.
Create a booklet with Windows
1. On the File menu in the software program, click
Print.
2. Select the product, and then click the
Properties or Preferences button.
68 Chapter 7 Print tasks ENWW
3. Click the Finishing tab.
4. Click the Print on both sides (manually)
check box.
5. In the Booklet Printing drop-down list, select
a binding option. The Pages per sheet option
automatically changes to 2 pages per sheet.
ENWW Print with Windows 69
Print multiple pages per sheet with Windows
1. On the File menu in the software program, click
Print.
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Finishing tab.
70 Chapter 7 Print tasks ENWW
4. Select the number of pages per sheet from the
Pages per sheet drop-down list.
5. Select the correct Print page borders, Page
order, and Orientation options.
Select page orientation with Windows
1. On the File menu in the software program, click
Print.
ENWW Print with Windows 71
2. Select the product, and then click the
Properties or Preferences button.
3. Click the Finishing tab.
4. In the Orientation area, select the Portrait or
Landscape option.
To print the page image upside down, select
the Rotate by 180 degrees option.
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8Copy
●Use copy functions
●Copy settings
●Copy on both sides (duplex)
ENWW 73
Use copy functions
One-touch copy
1. Load the document onto the scanner glass or into the document feeder (M1210 Series).
2. Press the Start Copy button to start copying.
3. Repeat the process for each copy.
Multiple copies
Create multiple copies (M1130 Series)
1. Load the document onto the scanner glass.
2. Press the Setup button, and make sure that the Number of Copies light is on.
74 Chapter 8 Copy ENWW
3. Press the arrow buttons to adjust the number of copies.
4. Press the Start Copy button to start copying.
Create multiple copies (M1210 Series)
1. Load the document onto the scanner glass or into the document feeder.
2. Use the keypad to enter the number of copies.
3. Press the Start Copy button to start copying.
Copy a multiple-page original
M1130 Series: Load the first page onto the scanner glass, and press the Start Copy button. Repeat
this process for each page.
M1210 Series: Load a stack of original documents into the document feeder, and press the Start
Copy button.
Copy identification cards (M1210 Series only)
Use the ID copy feature to copy both sides of identification cards, or other small-size documents, onto
the same side of one sheet of paper. The product scans half of the image area, prompts you to turn the
document over, and then scans again. The product prints both images at the same time.
1. Place the first side of the document face-down on the scanner glass.
2. Press the Copy Settings button three times to open the ID Copy menu. Press the OK button.
3. The product scans the first page of the document and then prompts you to load the next page.
Open the scanner lid and turn the document over. Press the OK button.
4. For multiple-page documents, repeat these steps until you have scanned all the pages.
5. Press the Start Copy button to print the pages.
ENWW Use copy functions 75
Cancel a copy job
Cancel a copy job (M1130 Series)
Press the Cancel button on the product control panel.
NOTE: If more than one process is running, pressing the Cancel button clears the current
process and all pending processes.
Cancel a copy job (M1210 Series)
1. Press the Cancel button on the product control panel.
NOTE: If more than one process is running, pressing the Cancel button clears the current
process and all pending processes.
2. Remove the remaining pages from the document feeder.
3. Press the OK button to eject the remaining pages from the document-feeder paper path.
Reduce or enlarge a copy image
Reduce or enlarge copies (M1130 Series)
1. Load the document onto the scanner glass.
76 Chapter 8 Copy ENWW
2. Press the Setup button repeatedly until the
Reduce/Enlarge light is on.
3. Press the up arrow to increase the copy size,
or press the down arrow to decrease the
copy size.
4. Press the Start Copy button to start
copying.
Reduce or enlarge copies (M1210 Series)
1. Load the document onto the scanner glass or
into the document feeder.
ENWW Use copy functions 77
2. Press the Copy Settings button one time to
open the Reduce/Enlarge menu.
3. Use the arrow buttons to select the correct
reduction or enlargement option, and then
press the OK button.
4. Press the Start Copy button to start
copying.
78 Chapter 8 Copy ENWW
Collate a copy job
M1130 Series: The product cannot automatically collate copies.
Collate copies (M1210 Series)
1. Press the Setup button.
2. Use the arrow buttons to select the Copy
setup menu, and then press the OK button.
3. Use the arrow buttons to select the Def.
Collation option, and then press the OK
button.
4. Use the arrow buttons to select the On option,
and then press the OK button.
Copy settings
Change copy quality
The following copy-quality settings are available:
●Text: Use this setting for documents that contain mostly text. This is the default setting for the
M1210 Series models.
●Draft: Use this setting when you are not concerned about the quality of the copy. This setting uses
less toner.
●Mixed: Use this setting for documents that contain a mixture of text and graphics. This is the default
setting for the M1130 Series models.
●Film photo: Use this setting to copy photographs.
●Picture: Use this setting to copy non-photographic graphics.
ENWW Copy settings 79
Change the copy quality setting (M1130 Series)
NOTE: For this model, you cannot change the copy-quality setting for individual copy jobs. Use this
procedure to change the default copy-quality setting for all copy jobs.
1. Use the printer driver to change the default settings. Follow the appropriate procedure, depending
on the operating system you are using.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view)
a. Click Start, and then click Printers and Faxes.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu
view)
a. Click Start, click Settings, and then click Printers.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Windows Vista
a. Click Start, click Control Panel, and then in the category for Hardware and Sound click
Printer.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Mac OS X 10.4
a. From the Apple menu , click the System Preferences menu and then click the Print &
Fax icon.
b. Click the Printer Setup button.
Mac OS X 10.5 and 10.6
a. From the Apple menu , click the System Preferences menu and then click the Print &
Fax icon.
b. Select the product in the left side of the window.
c. Click the Options & Supplies button.
d. Click the Driver tab.
2. Select the appropriate Copy Quality setting.
80 Chapter 8 Copy ENWW
Change the copy quality setting (M1210 Series)
1. Press the Copy Settings button two times to
open the Copy Quality menu.
2. Use the arrow buttons to select a copy-quality
option, and press the OK button.
NOTE: The setting returns to the default
value after two minutes.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can
affect performance. Use the following procedure to clean the scanner glass and white plastic backing.
1. Use the power switch to turn off the product,
and then unplug the power cord from the
electrical socket.
2. Open the scanner lid.
ENWW Copy settings 81
3. Clean the scanner glass and the white plastic
backing with a soft cloth or sponge that has
been moistened with nonabrasive glass
cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these
can damage the product. Do not place liquids
directly on the glass or platen. They might seep
and damage the product.
4. Dry the glass and white plastic with a chamois
or a cellulose sponge to prevent spotting.
5. Plug in the product, and then use the power
switch to turn on the product.
Adjust the lightness or darkness for copies
Adjust the lightness or darkness for copies (M1130 Series)
1. Press the Setup button repeatedly until the
Lighter/Darker light is on.
2. Use the arrow buttons to increase or decrease
the Lighter/Darker setting.
NOTE: The setting returns to the default
value after two minutes.
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Adjust the lightness or darkness for copies (M1210 Series)
1. Press the Lighter/Darker button.
2. Use the arrow buttons to increase or decrease
the Lighter/Darker setting.
NOTE: The setting returns to the default
value after two minutes.
ENWW Copy settings 83
Copy on both sides (duplex)
Copy a two-sided original to a one-sided document
1. Load the first page of the document onto the
scanner glass or into the document feeder
(M1210 Series).
2. Press the Start Copy button.
3. Flip the original, and then reload it onto the
scanner glass or into the document feeder.
4. Press the Start Copy button.
5. Repeat steps 1 through 4 for each page until all
of the original document pages have been
copied.
Copy a two-sided original to a two-sided document
1. Load the first page of the document onto the
scanner glass or into the document feeder
(M1210 Series).
2. Press the Start Copy button.
3. Flip the original, and then reload it onto the
scanner glass or into the document feeder.
84 Chapter 8 Copy ENWW
4. Remove the copied page from the output bin
and place it face down into the input tray.
5. Press the Start Copy button.
6. Remove the copied page from the output bin,
and then set it aside for manual collating.
7. Repeat steps 1 through 6, following the original
document page order, until all pages of the
original are copied.
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86 Chapter 8 Copy ENWW
9 Scan
●Use scan functions
●Scan settings
ENWW 87
Use scan functions
Scan methods
Scan jobs can be performed in the following ways.
●Scan from the computer by using HP LaserJet Scan (Windows)
●Scan by using HP Director (Mac)
●Scan from TWAIN-compliant or Windows Imaging Application (WIA)-compliant software
NOTE: To learn about and use text-recognition software, install the Readiris program from the
software CD-ROM. Text-recognition software is also known as optical character recognition (OCR)
software.
Scan by using HP LaserJet Scan (Windows)
1. In the HP program group, select Scan to to start HP LaserJet Scan.
2. Select a scanning destination.
3. Click Scan.
NOTE: OK should indicate the action that you want to accomplish.
Scan by using HP Director (Mac)
Use page-by-page scanning
1. Load the original that is to be scanned face-down in the document feeder.
2. Click the HP Director icon in the dock.
3. Click the HP Director, and then click Scan to open the HP dialog box.
4. Click Scan.
5. To scan multiple pages, load the next page and click Scan. Repeat until all pages are scanned.
6. Click Finish, and then click Destinations.
Scan to file
1. In Destinations, choose Save To File(s).
2. Name the file and specify the destination location.
3. Click Save. The original is scanned and saved.
Scan to e-mail
1. In Destinations, choose E-mail.
2. A blank e-mail opens with the scanned document as an attachment.
3. Enter an e-mail recipient, add text, or other attachments, then click Send.
88 Chapter 9 Scan ENWW
Scan by using other software
The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product works
with Windows-based programs that support TWAIN-compliant or WIA-compliant scanning devices and
with Macintosh-based programs that support TWAIN-compliant scanning devices.
While you are in a TWAIN-compliant or WIA-compliant program, you can gain access to the scanning
feature and scan an image directly into the open program. For more information, see the Help file or the
documentation that came with your TWAIN-compliant or WIA-compliant software program.
Scan from a TWAIN-compliant program
Generally, a software program is TWAIN-compliant if it has a command such as Acquire, File
Acquire, Scan, Import New Object, Insert from, or Scanner. If you are unsure whether the program
is compliant or you do not know what the command is called, see the software program Help or
documentation.
When scanning from a TWAIN-compliant program, the HP LaserJet Scan software program might start
automatically. If the HP LaserJet Scan program starts, you can make changes while previewing the
image. If the program does not start automatically, the image goes to the TWAIN-compliant program
immediately.
Start the scan from within the TWAIN-compliant program. See the software program Help or
documentation for information about the commands and steps to use.
Scan from a WIA-compliant program
WIA is another way to scan an image directly into a software program, such as Microsoft Word. WIA
uses Microsoft software to scan, instead of HP LaserJet Scan software.
Generally, a software program is WIA-compliant if it has a command such as Picture/From Scanner
or Camera in the Insert or File menu. If you are unsure whether the program is WIA-compliant, see the
software program Help or documentation.
Start the scan from within the WIA-compliant program. See the software program Help or documentation
for information about the commands and steps to use.
-Or-
In the Cameras and Scanner folder, double-click the product icon. This opens the standard Microsoft
WIA Wizard, which enables you to scan to a file.
Scanning by using optical character recognition (OCR) software
You can use third-party OCR software to import scanned text into your preferred word-processing
program for editing.
Readiris
The Readiris OCR program is included on a separate CD-ROM that shipped with the product. To use
the Readiris program, install it from the appropriate software CD-ROM, and then follow the instructions
in the online Help.
ENWW Use scan functions 89
Cancel a scan
To cancel a scan job, use one of the following procedures.
●On the product control panel, press the Cancel button.
●Click the Cancel button in the onscreen dialog box.
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Scan settings
Scan file format
The default file format of a scanned document or photo depends on the scan type as well as the object
being scanned.
●Scanning a document or a photo to a computer results in the file being saved as a .TIF file.
●Scanning a document to e-mail results in the file being saved as a .PDF file.
●Scanning a photo to e-mail results in the file being saved as a .JPEG file.
NOTE: Different file types can be selected when using the scan software program.
Scanner resolution and color
If you are printing a scanned image, and the quality is not what you expected, you might have selected
a resolution or color setting in the scanner software that does not match your needs. Resolution and
color affect the following features of scanned images:
●Image clarity
●Texture of gradations (smooth or rough)
●Scan time
●File size
Scanning resolution is measured in pixels per inch (ppi).
NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.
Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner
hardware resolution to up to 1200 ppi. The software can perform an enhanced resolution up to
19,200 ppi. You can set color and grayscale at 1 bit (black and white), or at 8 bit (256 levels of gray or
color) to 24 bit (true color).
The resolution and color guidelines table lists simple tips that you can follow to meet your scanning
needs.
NOTE: Setting the resolution and color to a high value can create large files that take up disk space
and slow the scanning process. Before setting the resolution and color, determine how you are going
to use the scanned image.
ENWW Scan settings 91
Resolution and color guidelines
The following table describes the recommended resolution and color settings for different types of scan
jobs.
Intended use Recommended resolution Recommended color settings
Fax 150 ppi ●Black and White
E-mail 150 ppi ●Black and White, if the image does not require
smooth gradation
●Grayscale, if the image requires smooth gradation
●Color, if the image is in color
Edit text 300 ppi ●Black and White
Print (graphics or text) 600 ppi for complex graphics, or if you
want to significantly enlarge the
document
300 ppi for normal graphics and text
150 ppi for photos
●Black and White for text and line art
●Grayscale for shaded or colored graphics and
photos
●Color, if the image is in color
Display on screen 75 ppi ●Black and White for text
●Grayscale for graphics and photos
●Color, if the image is in color
Color
You can set the color values to the following settings when scanning.
Setting Recommended use
Color Use this setting for high-quality color photos or documents in which the color is important.
Black and White Use this setting for text documents.
Grayscale Use this setting when file size is an issue or when you want a document or photograph to
be scanned quickly.
92 Chapter 9 Scan ENWW
Scan quality
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can
affect performance. Use the following procedure to clean the scanner glass and white plastic backing.
1. Use the power switch to turn off the product,
and then unplug the power cord from the
electrical socket.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic
backing with a soft cloth or sponge that has
been moistened with nonabrasive glass
cleaner.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these
can damage the product. Do not place liquids
directly on the glass or platen. They might seep
and damage the product.
4. Dry the glass and white plastic with a chamois
or a cellulose sponge to prevent spotting.
5. Plug in the product, and then use the power
switch to turn on the product.
ENWW Scan settings 93
94 Chapter 9 Scan ENWW
10 Fax (M1210 Series only)
●Fax features
●Set up fax
●Use the phone book
●Set fax settings
●Use fax
●Solve fax problems
●Regulatory information and warranties
ENWW 95
Fax features
The product has the following fax features, which are available from the control panel or from the product
software.
●Fax Setup Wizard for easy fax configuration
●Plain-paper analog fax with 35-page document feeder and output tray of up to 100-page paper
capacity
●100-entry phone book
●Automatic redial
●Digital storage of up to 500 fax pages
●Fax forwarding
●Delayed sending of faxes
●Ring features: Configure rings to answer and distinctive ring compatibility (service required through
local telecommunications company)
●Fax confirmation report
●Junk fax blocking
●Eight cover page templates available
NOTE: Not all features are listed. The product software might need to be installed for some features
to be available.
96 Chapter 10 Fax (M1210 Series only) ENWW
Set up fax
Install and connect the hardware
Connect fax to a telephone line
The product is an analog device. HP recommends using the product on a dedicated analog telephone
line.
Connect additional devices
The product includes two fax ports:
●The “line” port , which connects the product to the wall telephone jack.
●The “telephone” port , which connects additional devices to the product.
Telephones used in conjunction with the product can be employed in two ways:
●An extension phone is a phone plugged into the same phone line at another location.
●A downstream phone is one that is plugged into the product or a device that is plugged into the
product.
Connect additional devices in the order that is described in the following steps. The output port for each
device is connected to the input port of the next, forming a "chain". If you do not want to connect a
specific device, skip the step that explains it and continue to the next device.
NOTE: Do not connect more than three devices to the telephone line.
NOTE: Voicemail is not supported with this product.
1. Unplug the power cords for all of the devices that you want to connect.
2. If the product is not yet connected to a telephone line, see the product installation guide before
proceeding. The product should already be connected to a telephone jack.
3. Remove the plastic insert from the "telephone" port (the port that is marked with the telephone
icon).
ENWW Set up fax 97
4. To connect an internal or external modem on a computer, plug one end of a telephone cord into
the product “telephone” port . Plug the other end of the telephone cord into the modem “line”
port.
NOTE: Some modems have a second “line” port to connect to a dedicated voice line. If you have
two “line” ports, see your modem documentation to make sure that you connect to the correct “line”
port.
5. To connect a caller-ID box, plug a telephone cord into the previous device’s “telephone” port. Plug
the other end of the telephone cord into the caller-ID box “line” port.
98 Chapter 10 Fax (M1210 Series only) ENWW
6. To connect an answering machine, plug a telephone cord into the previous device’s “telephone”
port. Plug the other end of the telephone cord into the answering machine “line” port.
7. To connect a telephone, plug a telephone cord into the previous device’s “telephone” port. Plug
the other end of the telephone cord into the telephone “line” port.
8. After you have finished connecting additional devices, plug all of the devices into their power
sources.
Set up fax with a telephone answering machine
●Set the product rings-to-answer setting for at least one ring more than the number of rings for which
the answering machine is set.
●If an answering machine is connected to the same telephone line but on a different jack (in another
room, for example), it might interfere with the product's ability to receive faxes.
Set up fax with an extension phone
With this setting turned on, you can alert the product to pick up the incoming fax call by pressing 1-2-3
sequentially on the telephone keypad. The default setting is On. Turn this setting off only if you use
pulse dialing or if you have a service from your telephone company that also uses the 1-2-3 sequence.
The telephone company service does not work if it conflicts with the product.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
4. Use the arrow buttons to select the Extension Phone menu, and then press the OK button.
5. Use the arrow buttons to select the On or Off option, and then press the OK button to save the
selection.
ENWW Set up fax 99
Setup for stand-alone fax
1. Unpack and set up the product.
2. At the control panel, press the Setup button.
3. Use the arrow buttons to select the System setup menu, and then press the OK button.
4. Use the arrow buttons to select the Time/Date menu, and then press the OK button.
5. Use the arrow buttons to select the 12-hour clock or 24-hour clock, and then press the OK button.
6. Use the keypad to enter the current time.
7. Complete one of the following:
●For the 12-hour clock, use the arrow buttons to move past the fourth character. Select 1 for
a.m. or 2 for p.m. Press the OK button.
●For the 24-hour clock, press the OK button.
8. Use the keypad to enter the current date. Use two digits to specify the month, day, and year. Press
the OK button.
9. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
10. Use the arrow buttons to select the Fax header menu, and then press the OK button.
11. Use the keypad to enter your fax number and your company name or header, and then press the
OK button.
NOTE: The maximum number of characters for the fax number is 20; use up to 25 characters for
the company name.
12. Set other settings as necessary to configure for the product environment.
Configure fax settings
The product fax settings can be set from the control panel, from HP Toolbox, or from HP Director. At
the initial set-up process, the HP Fax Setup Wizard can be used to configure the settings.
In the United States and many other countries/regions, setting the time, date, and other fax header
information is a legal requirement.
Use the control panel to set the fax time, date, and header
To use the control panel to set the date, time, and header, complete the following steps:
1. At the control panel, press the Setup button.
2. Use the arrow buttons to select the System setup menu, and then press the OK button.
3. Use the arrow buttons to select the Time/Date menu, and then press the OK button.
4. Use the arrow buttons to select the 12-hour clock or 24-hour clock, and then press the OK button.
5. Use the keypad to enter the current time.
100 Chapter 10 Fax (M1210 Series only) ENWW
6. Complete one of the following:
●For the 12-hour clock, use the arrow buttons to move past the fourth character. Select 1 for
a.m. or 2 for p.m. Press the OK button.
●For the 24-hour clock, press the OK button.
7. Use the keypad to enter the current date. Use two digits to specify the month, day, and year. Press
the OK button.
8. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
9. Use the arrow buttons to select the Fax header menu, and then press the OK button.
10. Use the keypad to enter your fax number and your company name or header, and then press the
OK button.
NOTE: The maximum number of characters for the fax number is 20; use up to 25 characters for
the company name.
ENWW Set up fax 101
Use the HP Fax Setup Wizard
If you completed the software installation, you are ready to send faxes from your computer. If you did
not complete the fax setup process at the time you installed the software, you can complete it at any
time by using the HP Fax Setup Wizard.
Set fax time, date, and header
1. Click Start, and then click Programs.
2. Click HP, click the name of the product, and then click HP Fax Setup Wizard.
3. Follow the onscreen instructions in the HP Fax Setup Wizard to set the time, date, and fax header,
as well as several other settings.
Use of common localized letters in fax headers
When using the control panel to enter your name in the header or to enter a name for a one-touch key,
speed-dial entry, or group-dial entry, press the appropriate alphanumeric button repeatedly until the
letter that you need appears. Then, press the right arrow button to select that letter and move to the
next space. The following table shows which letters and numbers appear on each alphanumeric button.
Key number Characters
1 1
2A B C a b c 2
3D E F d e f 3
4G H I g h i 4
5J K L j k l 5
6M N O m n o 6
7P Q R S p q r s 7
8T U V t u v 8
9W X Y Z w x y z 9
0 0
*( ) + - . / , “ * & @
# space # ,
NOTE: Use the right arrow button to move the cursor on the control panel, and use the left
arrow button to delete characters.
102 Chapter 10 Fax (M1210 Series only) ENWW
Use the phone book
You can store frequently dialed fax numbers (up to 100 entries).
Use the control panel to create and edit the fax phone book
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Phone
Book menu, and then press the OK button.
3. Use the arrow buttons to select the Add/Edit
menu, and then press the OK button.
4. Enter the fax number and name, and then press
the OK button.
Import or export Microsoft Outlook contacts into the fax phone book
1. Open HP Toolbox.
2. Click Fax, and then click Fax Phone Book.
3. Browse to the program phone book, and then click Import.
Use phone-book data from other programs
NOTE: Before a phone book from another program can be imported, you must use the export feature
in that other program.
HP Toolbox can import contact information from other software program phone books. The following
table shows which programs are supported for HP Toolbox.
ENWW Use the phone book 103
Program Description
Microsoft Outlook Personal Address Book (PAB) entries, Contacts entries, or both combined may be selected.
Individuals and groups from the PAB are combined with individuals from Contacts only if the
combined option is selected.
If a Contacts entry has both a home and a business fax number, two entries will be displayed. The
“name” of these two entries will be modified. “:(B)” will be added to the name in the business entry
and “:(H)” will be added to the name in the home entry.
If a duplicate entry occurs (one from Contacts and one from the PAB with the same name and fax
number), a single entry will be displayed. However, if an entry exists in the PAB with a duplicate in
Contacts, and the Contacts entry has both a business and a home fax number, all three entries will
be displayed.
Windows Address Book The Windows Address Book (WAB), used by Outlook Express and Internet Explorer, is supported.
If an individual has both a home and a business fax number, two entries will be displayed. The
“name” of these two entries will be modified. “:(B)” will be added to the name in the business entry
and “:(H)” will be added to the name in the home entry.
Goldmine Goldmine version 4.0 is supported. HP Toolbox imports the file last used by Goldmine.
Symantec Act! Act! versions 4.0 and 2000 are supported. HP Toolbox imports the database last used by Act!.
Delete phone book
You can delete all phone book entries that are programmed in the product.
CAUTION: After phone book entries are deleted, they cannot be recovered.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Phone
Book menu, and then press the OK button.
3. Use the arrow buttons to select the Delete all
option, and then press the OK button.
4. Press the OK button to confirm the deletion.
104 Chapter 10 Fax (M1210 Series only) ENWW
Set fax settings
Send fax settings
Set special dialing symbols and options
You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing
internationally or connecting to an outside line.
●Insert a dialing pause: Press the Pause # button repeatedly until a comma (,) appears on the
control-panel display, indicating that the pause will occur at that point in the dialing sequence.
●Insert a pause for dial tone: Press the Symbols * button repeatedly until W appears on the control-
panel display to have the product wait for a dial tone before dialing the remainder of the telephone
number.
●Insert a hook flash: Press the Symbols * button repeatedly until R appears on the control-panel
display to have the product perform a hook flash.
Set a dialing prefix
A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax
number you enter at the control panel or from the software. The maximum number of characters for a
dial prefix is 50.
The default setting is Off. You might want to turn this setting on and enter a prefix if, for example, you
have to dial a number such as 9 to get a telephone line outside of your company telephone system.
While this setting is activated, you can dial a fax number without the dial prefix by using manual dial.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Send setup menu, and then press the OK button.
4. Use the arrow buttons to select the Dial Prefix menu, and then press the OK button.
5. Use the arrow buttons to select the On or Off option, and then press the OK button.
6. If you selected the On option, use the keypad to enter the prefix, and then press the OK button.
You can use numbers, pauses, and dialing symbols.
Set the dial-tone detection
Normally, the product begins dialing a fax number immediately. If you are using the product on the same
line as your telephone, turn on the detect-dial-tone setting. This prevents the product from sending a
fax while someone is on the telephone.
The factory-set default for detect dial tone is On for France and Hungary, and Off for all other countries/
regions.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Send setup menu, and then press the OK button.
ENWW Set fax settings 105
4. Use the arrow buttons to select the Detect dial tone menu, and then press the OK button.
5. Use the arrow buttons to select the On or Off option, and then press the OK button.
Set tone-dialing or pulse-dialing
Use this procedure to set the product to tone-dialing or pulse-dialing mode. The factory-set default is
Tone. Do not change this setting unless you know that the telephone line cannot use tone dialing.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Send setup menu, and then press the OK button.
4. Use the arrow buttons to select the Dialing Mode menu, and then press the OK button.
5. Use the arrow buttons to select the Tone or Pulse option, and then press the OK button to save
the selection.
NOTE: The pulse-dialing option is not available in all countries/regions.
Set autoredial and the time between redials
If the product was unable to send a fax because the receiving fax machine did not answer or was busy,
the product attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-
communication-error options. Use the procedures in this section to turn these options on or off.
Set the redial-on-busy option
If this option is turned on, the product redials automatically if it receives a busy signal. The factory-set
default for the redial-on-busy option is On.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Send setup menu, and then press the OK button.
4. Use the arrow buttons to select the Redial if busy menu, and then press the OK button.
5. Use the arrow buttons to select the On or Off option, and then press the OK button.
Set the redial-on-no-answer option
If this option is turned on, the product redials automatically if the receiving machine does not answer.
The factory-set default for the redial-on-no-answer option is Off.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Send setup menu, and then press the OK button.
4. Use the arrow buttons to select the Redial-no answer menu, and then press the OK button.
5. Use the arrow buttons to select the On or Off option, and then press the OK button.
106 Chapter 10 Fax (M1210 Series only) ENWW
Set the redial-on-communication-error option
If this option is turned on, the product redials automatically if some sort of communication error occurs.
The factory-set default for the redial-on-communication-error option is On.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Send setup menu, and then press the OK button.
4. Use the arrow buttons to select the Redial Comm. Error menu, and then press the OK button.
5. Use the arrow buttons to select the On or Off option, and then press the OK button.
Set light/dark and resolution
Set the default light/dark (contrast) setting
The contrast affects the lightness and darkness of an outgoing fax as it is being sent.
The default light/dark setting is the contrast that is normally applied to items that are being faxed. The
slider is set to the middle as the default setting.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Send setup menu, and then press the OK button.
4. Use the arrow buttons to select the Def. light/dark menu, and then press the OK button.
5. Use the left arrow button to move the slider to the left to make the fax lighter than the original,
or use the right arrow button to move the slider to the right to make the fax darker than the
original.
6. Press the OK button to save the selection.
Set resolution settings
NOTE: Increasing the resolution increases the fax size. Larger faxes increase the send time and could
exceed the available memory in the product.
The factory-set default resolution setting is Fine.
Use this procedure to change the default resolution for all fax jobs to one of the following settings:
●Standard: This setting provides the lowest quality and the fastest transmission time.
●Fine: This setting provides a higher resolution quality than Standard that is usually appropriate for
text documents.
●Superfine: This setting is best used for documents that mix text and images. The transmission
time is slower than the Fine setting but faster than the Photo setting.
●Photo: This setting produces the best images, but greatly increases the transmission time.
ENWW Set fax settings 107
Set the default resolution setting
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Send setup menu, and then press the OK button.
4. Use the arrow buttons to select the Def. Resolution menu, and then press the OK button.
5. Use the arrow buttons to change the resolution setting.
6. Press the OK button to save the selection.
Cover-page templates
Several business and personal fax cover-page templates are available in the PC Fax Send software
program.
NOTE: Cover-sheet templates cannot be altered. While fields within the templates may be edited, the
templates themselves are fixed forms.
Customize a fax cover sheet
1. Open the PC Fax Send software program.
2. In the Fax To section, provide the recipient fax number, name, and company.
3. In the Resolution section, select a resolution setting.
4. In the Include With Fax section, select Cover Page.
5. Add more information in the Notes and Subject text boxes.
6. In the Cover Page Template drop-down box, select a template, and then select Pages in
Document Tray.
7. Do one of the following:
●Click Send Now to send the fax without previewing the cover page.
●Click Preview to view the cover page prior to sending the fax.
Receive fax settings
Set fax forwarding
You can set your product to forward incoming faxes to another fax number. When the fax arrives at your
product, it is stored in the memory. The product then dials the fax number that you have specified and
sends the fax. If the product cannot forward a fax because of an error (for example, the number is busy)
and repeated redial attempts are unsuccessful, your product prints the fax.
If the product runs out of memory while receiving a fax, it terminates the incoming fax and only forwards
the pages and partial pages that have been stored in the memory.
108 Chapter 10 Fax (M1210 Series only) ENWW
When it is using the fax-forwarding feature, the product (rather than the computer) must be receiving
the faxes, and the answer mode must be set to Automatic.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
4. Use the arrow buttons to select the Forward fax menu, and then press the OK button.
5. Use the arrow buttons to select the On or Off option, and then press the OK button.
6. If you turn on the fax-forwarding feature, use the keypad to specify the fax number where the fax
is to be sent, and then press the OK button to save the selection.
Set the answer mode
Depending on the situation, set the product answer mode to Automatic, TAM, Fax/Tel, or Manual. The
factory-set default is Automatic.
●Automatic: The product answers incoming calls after a specified number of rings or upon
recognition of special fax tones.
●TAM: The product does not automatically answer the call. Instead, it waits until it detects the fax
tone.
●Fax/Tel: The product answers incoming calls immediately. If it detects the fax tone, it processes
the call as a fax. If it does not detect the fax tone, it creates an audible ring to alert you to answer
the incoming voice call.
●Manual: The product never answers calls. You must start the fax-receiving process yourself, either
by pressing the Send Fax button on the control panel or by picking up a telephone that is
connected to that line and dialing 1-2-3.
To set or change the answer mode, complete the following steps:
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
4. Press the OK button to select the Answer mode menu.
5. Use the arrow buttons to select the answer mode, and then press the OK button.
Block or unblock fax numbers
If you do not want to receive faxes from specific people or businesses, you can block as many as 30
fax numbers by using the control panel. When you block a fax number and someone from that number
sends you a fax, the control-panel display indicates that the number is blocked, the fax does not print,
and the fax is not saved in memory. Faxes from blocked fax numbers appear in the fax activity log with
a “discarded” designation. You can unblock blocked fax numbers individually or all at one time.
NOTE: The sender of a blocked fax is not notified that the fax failed.
ENWW Set fax settings 109
Complete the following steps to block or unblock fax numbers by using the control panel:
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
4. Use the arrow buttons to select the Block faxes menu, and then press the OK button.
5. To block a fax number, use the arrow buttons to select the Add entry option, and then press the
OK button. Enter the fax number exactly as it appears in the header (including spaces), and then
press the OK button. Enter a name for the blocked number, and then press the OK button.
To unblock a single fax number, use the arrow buttons to select the Delete entry option, and then
press the OK button. Use the arrow buttons to select the fax number that you want to delete, and
then press the OK button to confirm the deletions.
To unblock all blocked fax numbers, use the arrow buttons to select the Clear all option, and then
press the OK button. Press the OK button again to confirm the deletions.
Set the number of rings-to-answer
When the answer mode is set to Automatic, the product rings-to-answer setting determines the number
of times the telephone rings before the product answers an incoming call.
If the product is connected to a line that receives both fax and voice calls (a shared line) and that also
uses an answering machine, you might need to adjust the rings-to-answer setting. The number of rings-
to-answer for the product must be greater than the rings-to-answer on the answering machine. This
allows the answering machine to answer the incoming call and record a message if it is a voice call.
When the answering machine answers the call, the product listens to the call and automatically answers
it if it detects fax tones.
The default setting for rings-to-answer is five for the U.S. and Canada, and two for other countries/
regions.
Use the following table to determine the number of rings-to-answer to use.
Type of telephone line Recommended rings-to-answer setting
Dedicated fax line (receiving only fax calls) Set to a number of rings within the range shown on the control-
panel display. (The minimum and maximum number of rings
allowed varies by country/region.)
One line with two separate numbers and a ring-pattern service One or two rings. (If you have an answering machine or
computer voicemail for the other telephone number, make sure
that the product is set to a greater number of rings than the
answering system. Also, use the distinctive-ring feature to
differentiate between voice and fax calls.)
Shared line (receiving both fax and voice calls) with only an
attached telephone
Five rings or more.
Shared line (receiving both fax and voice calls) with an
attached answering machine or computer voicemail
Two rings more than the answering machine or computer
voicemail.
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To set or change the number of rings-to-answer, use the following steps:
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
4. Use the arrow buttons to select the Rings to answer menu, and then press the OK button.
5. Use the keypad to enter the number of rings-to-answer, and then press the OK button.
Set distinctive ring
Ring-pattern or distinctive-ring service is available through some local telephone companies. The
service allows you to have more than one telephone number on a single line. Each telephone number
has a unique ring pattern, so that you can answer voice calls and the product can answer fax calls.
If you subscribe to a ring-pattern service with a telephone company, you must set the product to answer
the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone
company to determine if this service is available in your country/region.
NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something
other than the default, All Rings, the product might not be able to receive faxes.
The settings are as follows:
●All Rings: The product answers any calls that come through the telephone line.
●Single: The product answers any calls that produce a single-ring pattern.
●Double: The product answers any calls that produce a double-ring pattern.
●Triple: The product answers any calls that produce a triple-ring pattern.
●Double&Triple: The product answers any calls that produce a double-ring or triple-ring pattern.
To change ring patterns for call answering, complete the following steps:
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
4. Use the arrow buttons to select the Answer Ring Type menu, and then press the OK button.
5. Use the arrow buttons to select the ring pattern that you want, and then press the OK button.
6. After product installation is complete, ask someone to send a fax to you in order to verify that the
ring-pattern service is working correctly.
Use autoreduction for incoming faxes
If the fit-to-page option is turned on, the product automatically reduces long faxes up to 75% to fit the
information on the default paper size (for example, the fax is reduced from legal to letter size).
If the fit-to-page option is turned off, long faxes print at full size on multiple pages. The factory-set default
for incoming fax autoreduction is On.
ENWW Set fax settings 111
If you have the Stamp faxes option turned on, you might also want to turn on autoreduction. This reduces
the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto two pages.
NOTE: Make sure that the default media size setting matches the size of the media that is loaded in
the tray.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
4. Use the arrow buttons to select the Fit to page menu, and then press the OK button.
5. Use the arrow buttons to select the On or Off option, and then press the OK button to save the
selection.
Set fax reprint settings
The default fax reprint setting is On. To change this setting from the control panel, complete the following
steps:
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
4. Use the arrow buttons to select the Reprint faxes menu, and then press the OK button.
5. Use the arrow buttons to select the On or Off option, and then press the OK button.
Set the silence-detect mode
This setting controls whether or not you can receive faxes from older-model fax machines that do not
emit a fax signal during fax transmissions. At the time of this publication, these silent-model fax machines
represented very few of the fax machines in use. The default setting is Off. The silence-detect mode
setting should be changed only if you regularly receive faxes from someone who uses an older-model
fax machine.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
4. Use the arrow buttons to select the Silence detect menu, and then press the OK button.
5. Use the arrow buttons to select the On or Off option, and then press the OK button to save the
selection.
Set the fax volume
Control the volume of the fax sounds from the control panel. You can make changes to the following
sounds:
●The fax sounds that are associated with incoming and outgoing faxes
●The ring for incoming faxes
112 Chapter 10 Fax (M1210 Series only) ENWW
The factory-set default for the fax-sounds volume is Soft.
Set the alert volume, phone-line volume, and ring volume
1. Press the Setup button.
2. Use the arrow buttons to select the System setup menu, and then press the OK button.
3. Use the arrow buttons to select the Volume settings menu, and then press the OK button.
4. Use the arrow buttons to select the Alarm volume menu, the Phoneline volume menu, or the
Ring volume menu, and then press the OK button.
5. Use the arrow buttons to select the Off, Soft, Medium, or Loud setting.
6. Press the OK button to save the selection.
Set stamp-received faxes
The product prints the sender identification information at the top of each received fax. You can also
choose to stamp the incoming fax with your own header information to confirm the date and time that
the fax was received. The factory-set default for stamp-received faxes is Off.
NOTE: Turning on the stamp-received setting might increase the page size and cause the product to
print a second page.
NOTE: This option applies only to received faxes that the product prints.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
4. Use the arrow buttons to select the Stamp faxes menu, and then press the OK button.
5. Use the arrow buttons to select the On or Off option, and then press the OK button to save the
selection.
Set the private receive feature
NOTE: The private receive feature does not affect the reprint last fax feature. To limit access to all
received faxes, make sure that the Reprint faxes setting is set to Off.
When the private-receive feature is activated, received faxes are stored in memory. A personal
identification number (PIN) is required to print the stored faxes.
Turn on the private receive feature
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
4. Use the arrow buttons to select the Private receive menu, and then press the OK button.
5. Use the arrow buttons to select the On option, and then press the OK button.
ENWW Set fax settings 113
6. Use the keypad to enter the product security password, and then press the OK button.
7. To confirm the product security password, use the keypad to re-enter the product security
password, and then press the OK button.
Turn off the private receive feature
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the keypad to enter the product security password, and then press the OK button.
4. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
5. Use the arrow buttons to select the Private receive menu, and then press the OK button.
6. Use the arrow buttons to select the Off option, and then press the OK button.
If any unprinted faxes exist in the fax memory, the product will print the faxes and then erase them
from memory.
Set fax polling
If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This
is known as polling another machine).
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax functions menu, and then press the OK button.
3. Use the arrow buttons to select the Polling receive option, and then press the OK button.
The product dials the other fax machine and requests the fax.
114 Chapter 10 Fax (M1210 Series only) ENWW
Use fax
Fax software
Supported fax programs
The PC fax program that came with the product is the only PC fax program that works with the product.
In order to continue to use a PC fax program previously installed on the computer, it must be used with
the modem that is already connected to the computer; it will not function through the product modem.
Cancel a fax
Use these instructions to cancel a single fax that is currently dialing or a fax that is being transmitted or
received.
Cancel the current fax
Press the Cancel button on the control panel. Any pages that have not been transmitted are canceled.
Pressing the Cancel button also stops group-dial jobs.
Cancel a pending fax job
Use this procedure to cancel a fax job in the following situations:
●The product is waiting to redial after encountering a busy signal, an unanswered call, or a
communication error.
●The fax is scheduled to be sent at a future time.
Use the following steps to cancel a fax job by using the Fax Job status menu:
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax Job status menu, and then press the OK button.
3. Use the arrow buttons to scroll through pending jobs until you reach the job that you want to clear.
4. Press the OK button to select the job that you want to cancel.
5. Press the OK button to confirm that you want to cancel the job.
Delete faxes from memory
Use this procedure only if you are concerned that someone else has access to your product and might
try to reprint faxes from the memory.
CAUTION: In addition to clearing the reprint memory, this procedure clears any fax that is currently
being sent, unsent faxes that are pending redial, faxes that are scheduled to be sent at a future time,
and faxes that are not printed or forwarded.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax functions menu, and then press the OK button.
3. Use the arrow buttons to select the Clear saved faxs option, and then press the OK button.
4. Press the OK button to confirm the deletion.
ENWW Use fax 115
Use fax on a DSL, PBX, or ISDN system
HP products are designed specifically for use with traditional analog phone services. They are not
designed to work on DSL, PBX, ISDN lines, or VoIP services, but they might work with the proper setup
and equipment.
NOTE: HP recommends discussing DSL, PBX, ISDN, and VoIP setup options with the service
provider.
The HP LaserJet product is an analog device that is not compatible with all digital phone environments
(unless a digital-to-analog converter is used). HP does not guarantee that the product will be compatible
with digital environments or digital-to-analog converters.
DSL
A digital subscriber line (DSL) uses digital technology over standard copper telephone wires. This
product is not directly compatible with digital signals. However, if the configuration is specified during
DSL setup, the signal can be separated so that some of the bandwidth is used to transmit an analog
signal (for voice and fax) while the remaining bandwidth is used to transmit digital data.
NOTE: Not all faxes are compatible with DSL services. HP does not guarantee that the product will
be compatible with all DSL service lines or providers.
The DSL modem requires a high-pass filter. The service provider typically provides a low-pass filter, for
normal telephone wiring.
NOTE: Contact the DSL provider for more information or for assistance.
PBX
The product is an analog device that is not compatible in all digital phone environments. Digital-to-analog
filters or converters may be needed for faxing functionality. If faxing issues occur in a PBX environment,
it might be necessary to contact the PBX provider for assistance. HP does not guarantee that the product
will be compatible with digital environments or digital-to-analog converters.
Contact the PBX provider for more information and for assistance.
ISDN
Contact the ISDN provider for more information and for assistance.
Use fax on a VoIP service
Voice over internet protocol (VoIP) services are often not compatible with fax machines unless the
provider explicitly states that it supports fax over IP services.
If the product experiences problems getting a fax to work on a VoIP network, verify that all cables and
settings are correct. Decreasing the fax-speed setting might allow the product to send a fax over a VoIP
network.
If faxing problems continue, contact the VoIP provider.
116 Chapter 10 Fax (M1210 Series only) ENWW
Fax memory
Fax memory is retained when there is a loss of power
The flash memory protects against data loss when a power failure occurs. Other fax devices store fax
pages in either normal RAM or short-term RAM. Normal RAM immediately loses data when power is
lost, while short-term RAM loses data about 60 minutes after a power failure occurs. Flash memory can
maintain its data for years without power applied.
Send a fax
Fax from the flatbed scanner
1. Place the document face-down on the scanner
glass.
2. Press the Setup button.
3. Select the Phone Book menu, and then press
the OK button.
4. From the list, select the phone book entry. If no
entry exists, use the keypad on the control
panel to dial the number.
5. On the control panel, press the Send Fax
button. The product starts the fax job.
ENWW Use fax 117
Fax from the document feeder
1. Insert the originals into the document feeder
face-up.
NOTE: The document feeder capacity is up
to 35 sheets of 75 g/m
2
or 20 lb media.
CAUTION: To prevent damage to the
product, do not use an original that contains
correction tape, correction fluid, paper clips, or
staples. Also, do not load photographs, small
originals, or fragile originals into the document
feeder.
2. Adjust the guides until they are snug against
the paper.
3. Press the Setup button.
4. Select the Phone Book menu, and then press
the OK button.
5. From the list, select the phone book entry. If no
entry exists, use the keypad on the control
panel to dial the number.
6. On the control panel, press the Send Fax
button. The product starts the fax job.
Manual dial faxing
Usually, the product dials after you press the Send Fax button. At times, however, you might want
the product to dial each number as you press it. For example, if you are charging your fax call to a calling
card, you might need to dial the fax number, wait for the acceptance tone of your telephone company,
and then dial the calling card number. When dialing internationally, you might need to dial part of the
number and then listen for dial tones before continuing to dial.
118 Chapter 10 Fax (M1210 Series only) ENWW
Send a fax to a group manually (ad hoc faxing)
Use the following instructions to send a fax to a group of recipients:
1. Load the document into the document feeder input tray.
2. Press the Setup button.
3. Select the Phone Book menu, and then press the OK button.
4. From the list, select the phone book entry. If no entry exists, use the keypad on the control panel
to dial the number.
5. To continue dialing numbers, repeat steps 3 and 4. If you are finished dialing numbers, go to the
next step.
6. Press the Send Fax button.
7. If you have more pages to scan, press 1 to select the Yes option, and then repeat step 6 for each
page of the fax job. If you are finished, press 2 to select the No option.
The product sends the fax to each fax number. If a number in the group is busy or does not answer, the
product redials that number based on the redial setting. If all redial attempts fail, the product updates
the fax activity log by adding the error, and then it proceeds to the next number in the group.
Manual redial
1. Load the document into the document feeder.
2. On the control panel, press the Redial button.
3. Press the Send Fax button.
4. If you have more pages to scan, press 1 to select the Yes option, and then repeat step 3 for each
page of the fax job. If you are finished, press 2 to select the No option.
The product sends the fax to the number that it redialed. If the number is busy or does not answer, the
product redials the number based on its redial setting. If all redial attempts fail, the product updates the
fax activity log by adding the error.
ENWW Use fax 119
Send a fax from the software
The following information provides basic instructions for sending faxes by using the software that came
with the product. All other software-related topics are covered in the software Help, which can be opened
from the software-program Help menu.
You can fax electronic documents from a computer if you meet the following requirements:
●The product is connected directly to the computer.
●The product software is installed on the computer.
●The computer operating system is Microsoft Windows XP, Windows Vista, or Mac OS X 10.4, 10.5,
10.6, or later.
Send a fax from the software (Windows XP or Vista)
The procedure to send a fax varies according to your specifications. The most typical steps follow.
1. Click Start, click Programs (or All Programs in Windows XP), and then click Hewlett-Packard.
2. Click the product name, and then click Send fax. The fax software appears.
3. Enter the fax number of one or more recipients.
4. Load the document in the document feeder.
5. Include a cover page. (This step is optional.)
6. Click Send Now.
Send a fax from the software (Mac OS X 10.4 and later)
Using Mac OS X, you can choose between two methods of sending faxes from the product software.
To send a fax by using HP Director complete the following steps:
1. Load the document into the document feeder.
2. Open HP Director by clicking the icon in the dock, and then click Fax. The Apple print dialog
appears.
3. Select Fax PDF from the PDF pop-up menu.
4. Enter the fax number of one or more recipients under To.
5. Select the product under Modem.
6. Click Fax.
To send a fax by printing to a fax driver, complete the following steps:
1. Open the document that you want to fax.
2. Click File and then click Print.
3. Select Fax PDF from the PDF pop-up menu.
4. Enter the fax number of one or more recipients under To.
120 Chapter 10 Fax (M1210 Series only) ENWW
5. Select the product under Modem.
6. Click Fax.
Send a fax from a third-party software program, such as Microsoft Word (all operating systems)
1. Open a document in a third-party program.
2. Click the File menu, and then click Print.
3. Select the fax print driver from the printer driver drop-down list. The fax software appears.
4. Complete one of the following procedures:
●Windows
a. Enter the fax number of one or more recipients.
b. Include a cover page. (This step is optional.)
c. Include any pages loaded at the product. (This step is optional.)
d. Click Send Now.
●Macintosh
a. Select Fax PDF from the PDF pop-up menu.
b. Enter the fax number of one or more recipients.
c. Select the product under Modem.
d. Click Fax.
ENWW Use fax 121
Send a fax by dialing from a telephone connected to the fax line
Occasionally, you might want to dial a fax number from a telephone that is connected to the same line
as the product. For example, if you are sending a fax to a person whose device is in the manual receive
mode, you can precede the fax with a voice call to let that person know that the fax is coming.
NOTE: The telephone must be connected to the product "telephone" port .
1. Load the document into the document feeder.
2. Pick up the handset of a telephone that is connected to the same line as the product. Dial the fax
number by using the telephone keypad.
3. When the recipient answers, instruct the person to start the fax machine.
4. When you hear the fax tones, press theSend Fax button, wait until Connecting appears on
the control-panel display, and then hang up the telephone.
Schedule a fax to be sent later
Use the product control panel to schedule a fax to be sent automatically at a future time to one or more
people. When this procedure is completed, the product scans the document into memory and then
returns to the Ready state.
NOTE: If the product cannot transmit the fax at the scheduled time, that information is indicated on
the fax error report (if that option is turned on) or recorded in the fax activity log. The transmittal might
not be initiated because the fax-sending call is not answered, or because a busy signal stops the redial
attempts.
If a fax has been scheduled to be sent at a future time but it requires updating, send the additional
information as another job. All faxes that are scheduled to go to the same fax number at the same time
are delivered as individual faxes.
1. Load the document into the document feeder.
122 Chapter 10 Fax (M1210 Series only) ENWW
2. On the control panel, press the Setup button.
3. Use the arrow buttons to select the Fax
functions menu, and then press the OK
button.
4. Use the arrow buttons to select the Send fax
later menu, and then press the OK button.
5. Use the keypad to enter the time.
6. If the product is set to the 12-hour time mode,
use the arrow buttons to move the cursor past
the fourth character to set A.M. or P.M. Select
1 for A.M. or select 2 for P.M., and then press
the OK button. If the product is set to the 24-
hour time mode, press the OK button.
7. Press the OK button to accept the default date
or use the keypad to enter the date, and then
press the OK button.
8. Enter the fax number.
NOTE: This feature does not support
undefined (ad hoc) groups.
9. Press the OK button or the Send Fax
button. The product scans the document into
memory and sends it at the designated time.
Use access codes, credit cards, or calling cards
To use access codes, credit cards, or calling cards, dial manually to allow for pauses and dialing codes.
Send faxes internationally
To send a fax to an international destination, dial manually to allow for pauses and international dialing
codes.
ENWW Use fax 123
Receive a fax
Print a fax
When the product receives a fax transmission, it prints the fax (unless the private-receive feature is
enabled) and also stores it automatically to flash memory.
Print a stored fax when the private receive feature is on
To print stored faxes, you must provide the private-receive PIN. After the product prints the stored faxes,
the faxes are deleted from memory.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the keypad to enter the product security PIN, and then press the OK button.
4. Use the arrow buttons to select the Fax Recv. setup menu, and then press the OK button.
5. Use the arrow buttons to select the Private receive menu, and then press the OK button.
6. Use the arrow buttons to select the Print faxes option, and then press the OK button.
Reprint a fax
If you want to reprint a fax because the print cartridge was empty or if the fax was printed on the wrong
type of media, you can try to reprint it. The amount of memory that is available determines the actual
number of faxes that are stored for reprinting. The most recent fax prints first; the oldest fax that is in
storage prints last.
These faxes are stored continuously. Reprinting them does not clear them from the memory.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax functions menu, and then press the OK button.
3. Use the arrow buttons to select the Reprint last option, and then press the OK button. The product
begins reprinting the most recently printed fax.
NOTE: To stop the printing at any time, press the Cancel button.
CAUTION: If the Reprint faxes setting is set to Off, misprinted or faded faxes cannot be reprinted.
Receive faxes when fax tones are audible on the phone line
If you have a telephone line that receives both fax and telephone calls, and you hear fax tones when
you answer the telephone, you can start the receiving process in one of two ways:
●If you are close to the product, press the Send Fax button on the control panel.
●If not, press 1-2-3 in sequence on the telephone keypad, listen for fax transmission sounds, and
then hang up.
NOTE: In order for the second method to work, the Extension Phone setting must be set to Yes.
124 Chapter 10 Fax (M1210 Series only) ENWW
Receive faxes to a computer
NOTE: Receiving faxes by using a computer is not supported for Macintosh.
Receiving faxes to a computer is available only if a full software installation was performed during initial
product setup.
To receive faxes to your computer, turn on the receive-to-PC setting in the software.
1. Open HP Toolbox.
2. Select the product.
3. Click Fax.
4. Click Fax Tasks.
5. Under Fax Receive Mode, select Receive faxes to this computer.
Turn off the receive-to-PC setting from the control panel
The receive-to-PC setting can be activated only from one computer. If for any reason that computer is
no longer available, you can use the following procedure to turn the receive-to-PC setting off from the
control panel.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax functions menu, and then press the OK button.
3. Use the arrow buttons to select the Stop Recv to PC option, and then press the OK button.
View a new fax when in receive to PC mode
1. Open HP Toolbox.
2. Select the product.
3. Click Fax.
4. Click Fax Receive Log.
5. In the Fax Image column, click the “view” link of the fax that you want to view.
ENWW Use fax 125
Solve fax problems
Fax troubleshooting checklist
Tips for fax troubleshooting:
●Print the menu map from the Reports menu to show the control-panel menus and available
settings.
●Try to send or receive a fax after implementing each solution.
●Disconnect all devices except for the product. Verify that the telephone cord from the product is
plugged directly into the wall telephone jack.
1. Verify that the product firmware is current:
a. Print a configuration page from the Reports menu.
b. Go to www.hp.com/support/ljm1210series, and select the operating system that you are
using.
c. Scroll to the firmware table, and then compare the current version listed with the version listed
on the configuration page. If versions are different, download the newest firmware.
d. Print a new configuration page to verify that the firmware is current.
2. Verify that the telephone cord is plugged into the correct port.
3. Verify that the fax is set up. Use the control panel or the HP Fax Setup Wizard to configure the fax
time, date, and fax header information.
4. Check the phone line.
a. Unplug the telephone cord from the product.
b. Plug the telephone cord into a telephone and verify that there is a dial tone.
c. Reconnect the telephone cord into the correct port on the product.
5. If using a DSL service, check the installation and features. The DSL modem requires a high-pass
filter. The service provider typically provides a low-pass filter, for normal telephone wiring.
6. If using a VoIP service, check the installation and features. The VoIP service might not support fax
over IP. If fax over IP is supported, change the Fax Speed setting to Slow(V.29).
7. If you cannot send or receive faxes, do the following:
a. Change the error correction settings.
NOTE: Changing these settings might reduce image quality.
b. Change the Fax Speed setting to Medium(V.17) or Slow(V.29).
Fax error messages
Alert and warning messages appear temporarily and might require you to acknowledge the message
by pressing the OK button to resume or by pressing the Cancel button to cancel the job. With certain
warnings, the job might not complete or the print quality might be affected. If the alert or warning message
126 Chapter 10 Fax (M1210 Series only) ENWW
is related to printing and the auto-continue feature is on, the product will attempt to resume printing the
job after the warning has appeared for 10 seconds without acknowledgement.
Alert and warning messages
Control panel message Description Recommended action
Comm. error A fax communication error occurred between
the product and the sender or receiver.
Allow the product to retry sending the fax.
Unplug the product telephone cord from the
wall, plug in a telephone, and try making a
call. Plug the product phone cord into a jack
for another phone line.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
Fax delayed
Send memory full
Fax memory is full. Cancel the fax by pressing the Cancel
button. Resend the fax. You might need to
send the fax in multiple sections if the error
occurs again.
Fax is busy
Canceled send
The fax line to which you were sending a fax
was busy. The product has canceled sending
the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check that the Redial if busy option is
enabled.
Check for a dial tone on the phone line by
pressing the Send Fax button.
Make sure that the phone is working by
disconnecting the product, plugging in a
telephone to the phone line, and making a
voice call.
Plug the product phone cord into a jack for
another phone line, and then try sending the
fax again.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
ENWW Solve fax problems 127
Control panel message Description Recommended action
Fax is busy
Redial pending
The fax line to which you were sending a fax
was busy. The product automatically redials
the busy number.
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check for a dial tone on the phone line by
pressing the Send Fax button.
Make sure that the phone is working by
disconnecting the product, plugging in a
telephone to the phone line, and making a
voice call.
Plug the product phone cord into a jack for
another phone line, and try sending the fax
again.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
Fax memory full
Canceling recv.
During the fax transmission, the product ran
out of memory. Only the pages that fit into
memory will be printed.
Print all of the faxes, and then have the
sender resend the fax. Have the sender
divide the fax job into multiple jobs before
resending. Cancel all fax jobs or clear the
faxes from memory.
Fax memory full
Canceling send
During the fax job, the memory filled. All
pages of the fax have to be in memory for a
fax job to work correctly. Only the pages that
fit into memory were sent.
Print all received faxes or wait until all
pending faxes are sent.
Ask the sender to send the fax again.
Cancel all fax jobs or clear the faxes from
memory.
128 Chapter 10 Fax (M1210 Series only) ENWW
Control panel message Description Recommended action
Fax recv. error An error occurred while trying to receive a fax. Ask the sender to resend the fax.
Try faxing back to the sender or another fax
machine.
Check for a dial tone on the phone line by
pressing the Send Fax button.
Check that the telephone cord is securely
connected by unplugging and replugging the
cord.
Make sure that you are using the telephone
cord that came with the product.
Make sure that the phone is working by
disconnecting the product, plugging in a
telephone to the phone line, and making a
voice call.
Decrease the fax speed. Ask the sender to
resend the fax.
Turn off error-correction mode. Ask the
sender to resend the fax.
Connect the product to a different phone line.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
Fax Send error An error occurred while trying to send a fax. Try resending the fax.
Try faxing to another fax number.
Check for a dial tone on the phone line by
pressing the Send Fax button.
Check that the telephone cord is securely
connected by unplugging and replugging the
cord.
Make sure that you are using the telephone
cord that came with the product.
Make sure that the phone is working by
disconnecting the product, plugging in a
telephone to the phone line, and making a
voice call.
Connect the product to a different phone line.
Set the fax resolution to Standard instead of
the default of Fine.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
Invalid entry Invalid data or response. Correct the entry.
ENWW Solve fax problems 129
Control panel message Description Recommended action
No dial tone The product could not detect a dial tone. Check for a dial tone on the phone line by
pressing the Send Fax button.
Unplug the telephone cord from both the
product and the wall and replug the cord.
Make sure that you are using the telephone
cord that came with the product.
Unplug the product telephone cord from the
wall, plug in a telephone, and try making a
voice call.
Make sure that the phone cord from the wall
telephone jack is plugged into the line
port.
Plug the product phone cord into a jack for
another phone line.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
No document sent The product did not scan any pages, or it did
not receive any pages from the computer to
transmit a fax.
Try sending the fax again.
No fax answer.
Canceled send
Attempts to redial a fax number failed, or the
Redial-no answer option was turned off.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check that the redial option is enabled.
Unplug the telephone cord from both the
product and the wall and replug the cord.
Unplug the product telephone cord from the
wall, plug in a telephone, and try making a
voice call.
Make sure that the phone cord from the wall
telephone jack is plugged into the line
port.
Plug the product phone cord into a jack for
another phone line.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
130 Chapter 10 Fax (M1210 Series only) ENWW
Control panel message Description Recommended action
No fax answer.
Redial pending
The receiving fax line did not answer. The
product attempts to redial after a few minutes.
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
If the product continues to redial, unplug the
product telephone cord from the wall, plug in
a telephone, and try making a voice call.
Make sure that the phone cord from the wall
telephone jack is plugged into the line
port.
Plug the product phone cord into a jack for
another phone line.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
No fax detected The product answered the incoming call but
did not detect that a fax machine was calling.
Allow the product to retry receiving the fax.
Try a different phone cord.
Plug the product phone cord into a jack for
another phone line.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
ENWW Solve fax problems 131
Fax logs and reports
Use the following instructions to print fax logs and reports:
Print all fax reports
Use this procedure to print all of the following reports at one time:
●Fax Activity log
●Phone Book report
●Config report
●Block Fax list
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Reports
menu, and then press the OK button.
3. Use the arrow buttons to select the Fax
Reports menu, and then press the OK button.
4. Use the arrow buttons to select the All fax
reports option, and then press the OK button.
The product exits the menu settings and prints
the reports.
Print individual fax reports
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Reports menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Reports menu, and then press the OK button.
4. Use the arrow buttons to select the report to be printed, and then press the OK button. The product
exits the menu settings and prints the report.
132 Chapter 10 Fax (M1210 Series only) ENWW
NOTE: If you selected the Fax Activity log report and pressed the OK button, press the OK
button again to select the Print log now option. The product exits the menu settings and prints the
log.
Set the fax activity log to print automatically
You can decide whether or not you want the fax log to print automatically after every 40 entries. The
factory-set default is On. Use the following steps to set the fax activity log to print automatically:
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Reports menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Reports menu, and then press the OK button.
4. Use the arrow buttons to select the Fax Activity log menu, and then press the OK button.
5. Use the arrow buttons to select the Auto Log Print menu, and then press the OK button.
6. Use the arrow buttons to select the On option, and then press the OK button to confirm the
selection.
Set the fax error report
A fax error report is a brief report that indicates the product experienced a fax job error. It can be set to
print after the following events:
●Every fax error (the factory-set default)
●Send fax error
●Receive fax error
●Never
NOTE: If you select Never, you will have no indication that a fax failed to be transmitted unless you
print a fax activity log.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Reports menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Reports menu, and then press the OK button.
4. Use the arrow buttons to select the Fax Error report menu, and then press the OK button.
5. Use the arrow buttons to select the option for when you want the fax error reports to be printed.
6. Press the OK button to save the selection.
Set the fax confirmation report
A confirmation report is a brief report that indicates the product successfully sent or received a fax job.
It can be set to print after the following events:
●Every fax job
●Send fax
ENWW Solve fax problems 133
●Receive fax
●Never (the factory-set default)
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Reports menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Reports menu, and then press the OK button.
4. Use the arrow buttons to select the Fax Confirmation menu, and then press the OK button.
5. Use the arrow buttons to select the option for when you want the fax error reports to be printed.
6. Press the OK button to save the selection.
Include the first page of each fax on the fax confirmation, fax error, and last call reports
If this option is turned on and the page image still exists in the product memory, the fax configuration,
fax error, and last call reports include a thumbnail (50% reduction) of the first page of the most recent
fax that was sent or received. The factory-set default for this option is On.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Reports menu, and then press the OK button.
3. Use the arrow buttons to select the Fax Reports menu, and then press the OK button.
4. Use the arrow buttons to select the Include 1st page menu, and then press the OK button.
5. Use the arrow buttons to select the On option, and then press the OK button to confirm the
selection.
Change error correction and fax speed
Set the fax-error-correction mode
Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If
the product detects an error during the transmission and the error-correction setting is On, the product
can request that the portion of the fax be resent. The factory-set default for error correction is On.
You should turn off error correction only if you are having trouble sending or receiving a fax, and you
are willing to accept the errors in the transmission. Turning off the setting might be useful when you are
trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone
connection.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the All faxes menu, and then press the OK button.
4. Use the arrow buttons to select the Error correction menu, and then press the OK button.
5. Use the arrow buttons to select the On or Off option, and then press the OK button to save the
selection.
134 Chapter 10 Fax (M1210 Series only) ENWW
Change the fax speed
The fax-speed setting is the modem protocol that the product uses to send faxes. It is the worldwide
standard for full-duplex modems that send and receive data across telephone lines at up to 33,600 bits
per second (bps). The factory-set default for the fax-speed setting is Fast(V.34).
You should change the setting only if you are having trouble sending a fax to or receiving a fax from a
particular device. Decreasing the fax speed might be useful when you are trying to send a fax overseas,
or receive one from overseas, or if you are using a satellite telephone connection.
1. On the control panel, press the Setup button.
2. Use the arrow buttons to select the Fax setup menu, and then press the OK button.
3. Use the arrow buttons to select the All faxes menu, and then press the OK button.
4. Use the arrow buttons to select the Fax Speed menu, and then press the OK button.
5. Use the arrow buttons to select a speed setting, and then press the OK button.
Problems sending faxes
The document stops feeding in the middle of faxing.
Cause Solution
The maximum length of a page that you can load is 355 mm
(14 inches). Faxing of a longer page stops at this
measurement.
Print the document on shorter media.
If no jam exists and less than one minute has elapsed, wait a
moment before pressing the Cancel button. If a jam exists,
remove the jam. Then, resend the job.
If the item is too small, it can jam inside the document
feeder.
The minimum page size for the document feeder is 148 x
105 mm (5.83 x 4.13 inches).
If a jam exists, remove the jam. Then, resend the job.
Faxes stop during sending.
Cause Solution
The receiving fax machine might be malfunctioning. Try sending to another fax machine.
The telephone line might not be working. Do one of the following:
●Turn up the volume on the product, and then press the
Send Fax button on the control panel. If you hear a
dial tone, the telephone line is working.
●Disconnect the product from the jack in the wall, and then
connect a telephone to the jack. Try to make a telephone
call to verify that the telephone line is working.
A communication error might be interrupting the fax job. Change the redial-on-communication-error setting to On.
ENWW Solve fax problems 135
The product is receiving faxes but is not sending them.
Cause Solution
If the product is on a digital system, the system might be
generating a dial tone that the product cannot detect.
Disable the detect-dial-tone setting.
If the error persists, contact the system service provider.
A poor telephone connection might exist. Try again later.
The receiving fax machine might be malfunctioning. Try sending to another fax machine.
The telephone line might not be working. Do one of the following:
●Turn up the volume on the product and press the Send
Fax button on the control panel. If a dial tone exists,
the telephone line is working.
●Disconnect the product from the telephone jack and
connect a telephone. Try to make a telephone call to
verify that the telephone line is working.
Outgoing fax calls continue to be dialed.
Cause Solution
The product automatically redials a fax number if the redial
options are set to On.
To stop the product from redialing a fax, press the Cancel
button. Or change the redial setting.
Sent faxes are not arriving at the receiving fax machine.
Cause Solution
The receiving fax machine might be off or might have an error
condition, such as being out of paper.
Call the recipient to verify that the fax machine is on and ready
to receive faxes.
The originals might be incorrectly loaded. Verify that the original documents are correctly loaded into the
document feeder.
A fax might be in memory because it is waiting to redial a busy
number, other jobs that are ahead of it are waiting to be sent,
or the fax is set up for a delayed send.
If a fax job is in memory for any of these reasons, an entry for
the job appears in the fax log. Print the fax activity log and
check the Status column for jobs that show a Pending
designation.
136 Chapter 10 Fax (M1210 Series only) ENWW
The control panel shows a low-memory error.
Cause Solution
The fax might be too large, or the resolution might be too high. Try one of the following:
●Divide a large fax into smaller sections, and then fax them
individually.
●Clear stored faxes to make more memory available for
outgoing faxes.
●Configure the outgoing fax as a delayed fax, and then
verify that it will send completely.
●Make sure that the product is using the lowest resolution
setting (Standard).
Faxes are transmitting very slowly.
Cause Solution
The fax might be very complex, such as one with many
graphics.
Complex faxes take longer to be sent or received. Breaking
longer faxes into multiple jobs and decreasing the resolution
can increase the transmission speed.
The receiving fax machine might have a slow modem speed. The product sends the fax only at the fastest modem speed
that the receiving fax machine can accept.
The resolution at which the fax was sent might be very high. To send the fax, lower the resolution and resend the fax.
The telephone line might be experiencing line noise. Hang up and resend the fax. Have the telephone company
check the telephone line.
If the fax is being sent via a digital phone line, contact the
service provider.
The fax is being sent via an international call. Allow more time to transmit fax jobs internationally.
The original document has a colored background. Reprint the original document with a white background, and
then resend the fax.
ENWW Solve fax problems 137
Problems receiving faxes
NOTE: Use the fax cord that came with the product in order to ensure that the product functions
correctly.
The product cannot receive faxes from an extension telephone.
Cause Solution
The extension-telephone setting might be disabled. Change the extension-telephone setting.
The fax cord might not be securely connected. Verify that the fax cord is securely connected between the
telephone jack and the product (or another device that is
connected to the product). Press 1-2-3 in sequence, wait for
three seconds, and then hang up.
The product dialing mode might be incorrectly set, or the
extension phone might be incorrectly set.
Verify that the product dialing mode is set to Tone. Verify that
the extension phone is set up for tone dialing as well.
The product is not answering incoming fax calls.
Cause Solution
The answer mode might be set to Manual.If the answer mode is set to Manual, the product does not
answer calls. Start the fax-receiving process manually.
The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting to verify that it is set
properly.
The answer-ring pattern feature might be turned on, but you
do not have the service, or you do have the service and the
feature is not set correctly.
Check the answer-ring pattern feature to verify that it is set
properly.
The fax cord might not be correctly connected, or the fax cord
is not working.
See the getting started guide to check the installation. Verify
that you are using the fax cord that came with the product.
The product might not be able to detect incoming fax tones
because the answering machine is playing a voice message.
Re-record the answering machine message, leaving at least
two seconds of silence at the beginning of the message.
Too many devices might be connected to the telephone line. Do not attach more than three devices to the line. Remove the
last device that was connected and determine whether the
product works. If not, continue removing devices one at a time
and retry after removing each one.
The telephone line might not be working. Do one of the following:
●Increase the volume on the product, and then press the
Send Fax button on the control panel. If a dial tone
exists, the telephone line is working.
●Disconnect the product from the telephone jack, and then
connect a telephone. Try to make a telephone call to
verify that the telephone line is working.
138 Chapter 10 Fax (M1210 Series only) ENWW
The product is not answering incoming fax calls.
Cause Solution
A voice-messaging service might be interfering with the
product as it attempts to answer calls.
Do one of the following:
●Disable the messaging service.
●Get a telephone line that is dedicated to fax calls.
●Set the product answer mode to Manual. In manual
mode, you must start the fax-receive process yourself.
●Leave the product set to automatic mode and lower the
rings-to-answer setting for the product to a number less
than the rings-to-answer setting for the voice mail. The
product will answer all incoming calls.
The product might be out of paper and the memory is full. Refill the media input tray. Press the OK button. The product
prints all of the faxes it has saved in memory and then resumes
answering fax calls.
Faxes are not printing.
Cause Solution
The media input tray is empty. Load media. Any faxes that are received while the input tray is
empty are stored in memory and will print after the tray has
been refilled.
The receive-to-PC option might be selected, and faxes are
being received by the computer.
Check to determine whether the computer is receiving faxes.
The product has encountered an error. Check the control panel for an error message.
Faxes are printing on two pages instead of one.
Cause Solution
The autoreduction setting might not be set correctly. Turn on the autoreduction setting.
The incoming faxes might have been sent on larger media. Adjust the autoreduction setting to allow larger pages to be
printed on one page.
Received faxes are too light, are blank, or have poor print quality.
Cause Solution
The product ran out of toner while printing a fax. The product stores the most recently printed faxes. (The
amount of memory that is available determines the actual
number of faxes stored for reprinting.) As soon as possible,
replace the print cartridge, and then reprint the fax.
The fax that was sent was too light. Contact the sender and have the sender resend the fax after
altering the contrast settings.
ENWW Solve fax problems 139
Faxes are being received very slowly.
Cause Solution
The fax might be very complex, such as one with many
graphics.
Complex faxes take longer to be received. Breaking longer
faxes into multiple jobs and decreasing the resolution can
increase the transmission speed.
The resolution at which the fax was sent or is being received
might be very high.
To receive the fax, call and ask the sender to lower the
resolution and resend the fax.
The fax is being sent via an international call. Allow more time to transmit fax jobs internationally.
140 Chapter 10 Fax (M1210 Series only) ENWW
Regulatory information and warranties
For regulatory and warranty information, see Additional statements for telecom (fax) products
on page 239.
ENWW Regulatory information and warranties 141
142 Chapter 10 Fax (M1210 Series only) ENWW
11 Manage and maintain the product
●Print information pages
●Use the HP Toolbox software
●Use the HP Embedded Web Server (M1210 Series only)
●Product security features
●Economy settings
●Manage supplies and accessories
●Clean the product
●Product updates
ENWW 143
Print information pages
Information pages reside within the product memory. These pages help diagnose and solve problems
with the product.
NOTE: M1210 Series: If the product language was not correctly set during installation, you can set
the language manually so the information pages print in one of the supported languages. Change the
language by using the System setup menu on the control panel.
Page description How to print the page
Configuration page
Shows the current settings and product properties.
Both models
1. Open the printer driver, and then click the Properties or
Preferences button.
2. Click the Services tab, and then, in the Print Information
Pages drop-down list, click the Config Page list item.
3. Click the Print button.
M1130 Series
At the control panel, press and hold the Cancel button until
the Ready light starts blinking, and then release the button.
M1210 Series
1. On the product control panel, press the Setup button.
2. Use the arrow buttons to select the Reports menu, and
then press the OK button.
3. Use the arrow buttons to select the Config report option,
and then press the OK button.
Supplies Status page
Shows the status of the print cartridge, information about the
number of pages and jobs printed with the print cartridge, and
information about ordering a new print cartridge.
Both models
1. Open the printer driver, and then click the Properties or
Preferences button.
2. Click the Services tab, and then, in the Print Information
Pages drop-down list, click the Supplies Status Page list
item.
3. Click the Print button.
M1130 Series
At the control panel, press and hold the Cancel button until
the Ready light starts blinking, and then release the button.
The supplies status page prints after the configuration page
prints.
M1210 Series
1. On the product control panel, press the Setup button.
2. Use the arrow buttons to select the Reports menu, and
then press the OK button.
3. Use the arrow buttons to select the Supplies Status
option, and then press the OK button.
144 Chapter 11 Manage and maintain the product ENWW
Page description How to print the page
Demo page
Contains examples of text and graphics.
Both models
1. Open the printer driver, and then click the Properties or
Preferences button.
2. Click the Services tab, and then, in the Print Information
Pages drop-down list, click the Demo Page list item.
3. Click the Print button.
M1210 Series
1. On the product control panel, press the Setup button.
2. Use the arrow buttons to select the Reports menu, and
then press the OK button.
3. Use the arrow buttons to select the Demo page option,
and then press the OK button.
Menu map (M1210 Series only)
Shows the control-panel menus and available settings.
1. On the product control panel, press the Setup button.
2. Use the arrow buttons to select the Reports menu, and
then press the OK button.
3. Use the arrow buttons to select the Menu structure
option, and then press the OK button.
Fax reports (M1210 Series only) 1. On the product control panel, press the Setup button.
2. Use the arrow buttons to select the Reports menu, and
then press the OK button.
3. Use the arrow buttons to select the Fax Reports option,
and then press the OK button.
ENWW Print information pages 145
Use the HP Toolbox software
Perform a full software installation in order to use the HP Toolbox.
HP Toolbox is a software program that you can use for the following tasks:
●Check the product status.
●Configure the product settings.
●Configure pop-up-alert messages.
●View troubleshooting information.
●View online documentation.
View HP Toolbox software
Open HP Toolbox in one of these ways:
M1130 Series 1. Open the printer driver, and then click the Properties or Preferences button.
2. Click the Services tab.
M1210 Series ●In the Windows system tray, double-click the product icon .
●On the Windows Start menu, click Programs (or All Programs in Windows XP), click
HP, click HP LaserJet Professional M1130/M1210 MFP Series, and then click
HP Toolbox.
The HP Toolbox software contains the following sections for each product in the Devices window:
●Status
●Fax (M1210 Series only)
In addition to these sections, every page contains the following common elements:
●Shop for Supplies.
●Other links.
146 Chapter 11 Manage and maintain the product ENWW
Status
The Status folder contains links to the following main pages:
●Device Status. View product status information. This page indicates product conditions such as
a jam or an empty tray. After you correct a product problem, click Refresh status to update the
product status.
Fax (M1210 Series only)
Use the HP Toolbox Fax tab to perform fax tasks from your computer. The Fax tab contains links to the
following main pages:
●Fax Tasks. Perform such tasks as sending a fax or clearing the fax memory, or set the fax receive
mode.
●Fax Phone Book. Add, edit, or delete entries in the all-in-one phone book.
●Fax Send Log. View all of the recent faxes that have been sent from the all-in-one.
●Fax Receive Log. View all of the recent faxes that have been received by the all-in-one.
●Fax Data Properties. Manage the space used to store faxes on a computer. These settings apply
only if you have chosen to send or receive faxes remotely from a computer.
Fax tasks
The following three options are available when receiving a fax:
●Print the fax. You can also select an option to have a message appear on your computer to notifying
you when the fax was printed.
●Receive the fax on your computer. You can also select an option to have a message appear on
your computer to notifying you when the fax arrives. If the fax machine is connected to multiple
computers, only one computer can be designated to receive faxes.
●Forward the fax to another fax machine.
NOTE: You must click Apply before the changes take effect.
Fax phone book
Use the HP Toolbox Fax phone book to add and remove entries or import phone books from a variety
of sources.
●To add a new entry, click New. Type the contact name in the Contact name window. Type the fax
number in the Fax number window. Click Add/Edit.
●To edit an existing entry, click anywhere on the row containing the contact name to select it, type
changes in the appropriate windows, and then click Add/Edit. Make sure that you do not have a
check mark in the Select column.
●To delete an entry, select the item and then click Delete.
●To move entries, you can select the entry and then click Move, or you can select Move and then
specify the entry in the dialog box. Either select Next empty row or specify the number of the row
where you want to move the entry.
ENWW Use the HP Toolbox software 147
NOTE: If you specify a row that is occupied, the new entry will overwrite the existing entry.
●To import contacts from a phone book that exists in Lotus Notes, Outlook, or Outlook Express, click
Import Phone Book. Select the appropriate software program, navigate to the appropriate file,
and then click OK. You can also select individual entries from the phone book instead of importing
the entire phone book.
●To select all of the entries in your phone book, click the Select column heading.
In addition to numerical digits, the following are valid characters for fax numbers:
●(
●)
●+
●-
●*
●#
●R
●W
●.
●,
●<space>
NOTE: You must click Apply before the changes take effect.
148 Chapter 11 Manage and maintain the product ENWW
Fax send log
The HP Toolbox Fax send log lists all recently sent faxes and information about them, including the date
and time sent, job number, fax number, page count, and the results.
When you send a fax from a computer that is connected to the product, the fax contains a View link.
Clicking this link opens a new page that provides information about the fax.
Click any column heading in the Fax send log to re-sort the information in that column in ascending or
descending order.
The Results column provides the status of the fax. If the fax attempt was unsuccessful, this column
provides a description of why the fax was not sent.
NOTE: You must click Apply before the changes take effect.
Fax receive log
The HP Toolbox Fax receive log provides a list of all recently received faxes and information about them
including the date and time received, job number, fax number, page count, results, and an abbreviated
fax image.
When you receive a fax on a computer that is connected to the all-in-one, the fax contains a View link.
Clicking this link opens a new page that provides information about the fax.
Click on any column heading in the Fax receive log to re-sort the information in that column in ascending
or descending order.
The Results column provides the status of the fax. If the fax attempt was unsuccessful, this column
provides a description of why the fax was not received.
NOTE: You must click Apply before the changes take effect.
ENWW Use the HP Toolbox software 149
Shop for Supplies
This button, at the top of each page, links to a Web site where you can order replacement supplies. You
must have Internet access to use this feature.
Other Links
This section contains links that connect you to the Internet. You must have Internet access in order to
use any of these links. If you use a dial-up connection and did not connect when you first opened the
HP Toolbox, you must connect before you can visit these Web sites. Connecting might require that you
close the HP Toolbox and reopen it.
●HP Instant Support. Connects to the HP Instant Support Web site.
●Product Support. Connects to the support site for the product where you can search for help with
a specific problem.
●Shop for Supplies. Order supplies at the HP Web site.
●Product Registration. Connects to the HP product registration Web site.
150 Chapter 11 Manage and maintain the product ENWW
Use the HP Embedded Web Server (M1210 Series only)
Use the HP Embedded Web Server (EWS) to view product and network status and to manage printing
functions from a computer.
●View product status information
●Determine the remaining life on all supplies and order new ones
●View and change the product default configuration settings
●View and change network configuration
You do not need to install any software on the computer. You only need to use one of these supported
Web browsers:
●Internet Explorer 6.0 (and later)
●Firefox 1.0 (and later)
●Mozilla 1.6 (and later)
●Opera 7.0 (and later)
●Safari 1.2 (and later)
●Konqueror 3.2 (and later)
The HP Embedded Web Server works when the product is connected to a TCP/IP-based network. The
HP Embedded Web Server does not support IPX-based connections or direct USB connections.
NOTE: You do not have to have Internet access to open and use the HP Embedded Web Server.
However, if you click a link on any of the pages, you must have Internet access to go to the site
associated with the link.
Open the HP Embedded Web Server
To open the HP Embedded Web Server, type the IP address or host name of the product in the address
field of a supported Web browser. To find the IP address or host name, print a configuration page.
NOTE: If an error occurs while opening the HP Embedded Web Server, confirm that the proxy settings
are correct for your network.
TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.
Features
Information tab
The Information pages group consists of the following pages:
●Device Status displays the status of the product and HP supplies.
●Device Configuration shows the information found on the Configuration page.
ENWW Use the HP Embedded Web Server (M1210 Series only) 151
●Supplies Status shows the status of HP supplies and provides part numbers. To order new
supplies, click Order Supplies in the upper-right part of the window.
●Network Summary shows the information found on the Network Summary page.
Settings tab
Use this tab to configure the product from your computer. If this product is networked, always consult
with the product administrator before changing settings on this tab.
The Settings tab contains the Printing page where you can view and change the default print job
settings.
Networking tab
Network administrators can use this tab to control network-related settings for the product when it is
connected to an IP-based network.
HP Smart Install tab
NOTE: This tab is supported for Windows only.
Use this tab to install the product driver and software on a computer. Click the Download button to start
the installation process, and then follow the onscreen instructions to finish the process.
Links
Links are located in the upper-right part of the status pages. You must have Internet access to use any
of these links. If you use a dial-up connection and did not connect when you first opened the
HP Embedded Web Server, you must connect before you can visit these Web sites. Connecting might
require that you close the HP Embedded Web Server and reopen it.
●Shop for Supplies. Click this link to connect to the Sure Supply Web site and order genuine
HP supplies from HP or a reseller of your choice.
●Support. Connects to the product support site. You can search for help regarding general
topics.
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Product security features
Lock the formatter
1. The formatter area, on the back of the product,
has a slot that you can use to attach a security
cable. Locking the formatter prevents someone
from removing valuable components from it.
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Economy settings
Print with EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use
less toner and decrease the cost per page. However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade under
these circumstances, you must install a new print cartridge, even if there is toner supply remaining in
the cartridge.
1. On the File menu in the software program, click Print.
2. Select the product, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
Auto-Off mode
Auto-Off is an energy-saving feature of this product. After a user-specified time period, the product
automatically reduces its power consumption (Auto-Off). The product returns to the ready state when a
button is pressed or a print job is received.
Change the Auto-Off delay time
You can change how long the product remains idle (Auto-Off delay) before it enters Auto-Off mode.
NOTE: The default Auto-Off delay setting is 5 minutes.
1. Use the printer driver to change the default settings. Follow the appropriate procedure, depending
on the operating system you are using.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view)
a. Click Start, and then click Printers and Faxes.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu
view)
a. Click Start, click Settings, and then click Printers.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
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Windows Vista
a. Click Start, click Control Panel, and then in the category for Hardware and Sound click
Printer.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Mac OS X 10.4
a. From the Apple menu , click the System Preferences menu and then click the Print &
Fax icon.
b. Click the Printer Setup button.
Mac OS X 10.5 and 10.6
a. From the Apple menu , click the System Preferences menu and then click the Print &
Fax icon.
b. Select the product in the left side of the window.
c. Click the Options & Supplies button.
d. Click the Driver tab.
2. Select the Auto-Off delay from the Auto-Off drop-down list.
NOTE: The changed setting does not go into effect until a print job is sent to product.
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Manage supplies and accessories
Correctly using, storing, and monitoring the print cartridge can help ensure high-quality print output.
Print when a cartridge reaches estimated end of life
When a print cartridge reaches the end of its estimated useful life, the product turns on the toner light
on the control panel. You do not need to replace the supply at this time unless print quality is no longer
acceptable. When the supply has reached this condition, the HP Premium Protection warranty for that
supply has ended.
Manage print cartridges
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes.
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured.
NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and
service agreements.
HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge
is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
●You are experiencing a high number of problems with the print cartridge.
●The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).
Recycle supplies
To recycle a genuine HP print cartridge, place the used cartridge in the box in which the new cartridge
arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete
information, see the recycling guide that is included with each new HP supply item.
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Replacement instructions
Redistribute toner
When a small amount of toner remains in print cartridge, faded or light areas might appear on the printed
page. You might be able to temporarily improve print quality by redistributing the toner.
1. Lift the scanner assembly, and open the print-cartridge door.
2. Remove the print cartridge.
ENWW Manage supplies and accessories 157
3. To redistribute the toner, gently rock the print cartridge from front to back.
CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold
water. Hot water sets toner into the fabric.
4. Install the print cartridge.
5. Close the print-cartridge door and the scanner assembly.
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If the print is still light, install a new print cartridge.
Replace the print cartridge
When a print cartridge approaches the end of useful life, you can continue printing with the current
cartridge until redistributing the toner no longer yields acceptable print quality.
1. Lift the scanner assembly, and open the print-
cartridge door.
2. Remove the old print cartridge.
ENWW Manage supplies and accessories 159
3. Remove the new print cartridge from the
packaging. Place the used print cartridge in the
bag and box for recycling.
CAUTION: To prevent damage to the print
cartridge, hold the print cartridge at each end.
Do not touch the cartridge shutter or the roller
surface.
4. Grasp both sides of the print cartridge and
gently rock the print cartridge to distribute the
toner evenly inside the cartridge.
5. Bend the tab on the left side of the cartridge
until the tab breaks loose, and then pull the tab
until all the tape is removed from the cartridge.
Place the tab and tape in the print-cartridge box
to return for recycling.
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6. Install the print cartridge.
7. Close the print-cartridge door and the scanner
assembly.
CAUTION: If toner gets on your clothing,
wipe it off with a dry cloth and wash the clothing
in cold water. Hot water sets toner into the
fabric.
ENWW Manage supplies and accessories 161
Replace the pickup roller
The pickup roller wears out with normal use. Using poor-quality paper can cause the pickup roller to
wear out more frequently. If the product regularly does not pick up a sheet of paper, you might need to
clean or replace the pickup roller.
1. Lift the scanner assembly, and open the print-cartridge door.
2. Remove the print cartridge.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover
the print cartridge with a sheet of paper.
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3. Find the pickup roller.
4. Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller toward
the front.
ENWW Manage supplies and accessories 163
5. Gently pull the pickup roller up and out.
6. Position the new pickup roller in the slot. The circular and rectangular slots on each side prevents
you from installing the roller incorrectly.
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7. Rotate the top of the new pickup roller away from you until both sides snap into place.
8. Install the print cartridge.
9. Close the print-cartridge door and the scanner assembly.
ENWW Manage supplies and accessories 165
Replace the separation pad
The separation pad wears out with normal use. Using poor-quality paper can cause the separation pad
to wear out more frequently. If the product regularly pulls multiple sheets of paper at a time, you might
need to clean or replace the separation pad.
NOTE: Before changing the separation pad, clean the pickup roller.
WARNING! Before changing the separation pad, turn the product off, disconnect the power cord from
the wall outlet, and then wait for the product to cool.
1. Disconnect the power cord from the product.
2. Remove the paper and close the input tray. Set the product on its side.
CAUTION: The scanner assembly opens when the product is on its side.
3. At the bottom of the product, unscrew the two screws holding the separation pad in place.
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4. Remove the separation pad.
5. Insert the new separation pad, and screw it into place.
6. Place the product in the upright position, reconnect the power cord, and then turn on the product.
ENWW Manage supplies and accessories 167
Clean the product
Clean the pickup roller
If you want to clean the pickup roller before deciding to replace it, follow these instructions:
WARNING! Before cleaning the pickup roller, turn the product off, disconnect the power cord from the
wall outlet, and then wait for the product to cool.
1. Lift the scanner assembly, and open the print-cartridge door.
2. Remove the print cartridge.
CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover
the print cartridge with a sheet of paper.
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3. Find the pickup roller.
4. Release the small, white tabs on each side of the pickup roller, and rotate the pickup roller toward
the front.
ENWW Clean the product 169
5. Gently pull the pickup roller up and out.
6. Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.
WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before
you close the product and plug in the power cord, allow the alcohol to dry completely.
NOTE: In certain areas of California, air pollution control regulations restrict the use of liquid
Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the
previous recommendations and use a dry, lint-free cloth, moistened with water, to clean the pickup
roller.
7. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.
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8. Allow the pickup roller to dry completely before you reinstall it in the product.
9. Reconnect the power cord.
ENWW Clean the product 171
Clean the separation pad
The separation pad wears out with normal use. Using poor-quality paper can cause the separation pad
to wear out more frequently. If the product regularly pulls multiple sheets of paper at a time, you might
need to clean or replace the separation pad.
WARNING! Before cleaning the separation pad, turn the product off, disconnect the power cord from
the wall outlet, and then wait for the product to cool.
1. Disconnect the power cord from the product.
2. Remove the paper and close the input tray. Set the product on its side.
CAUTION: The scanner assembly opens when the product is on its side.
3. At the bottom of the product, unscrew the two screws holding the separation pad in place.
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4. Remove the separation pad.
5. Dab a lint-free cloth in isopropyl alcohol, and scrub the separation pad. Use a dry, lint-free cloth to
remove the loosened dirt, and wait for the separation pad to dry.
WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before
you close the product and plug in the power cord, allow the alcohol to dry completely.
NOTE: In certain areas of California, air pollution control regulations restrict the use of liquid
Isopropyl Alcohol (IPA) as a cleaning agent. In those areas of California, please disregard the
previous recommendations and use a dry, lint-free cloth, moistened with water, to clean the pickup
roller.
ENWW Clean the product 173
6. Insert the cleaned separation pad, and screw it into place.
7. Place the product in the upright position, reconnect the power cord, and then turn on the product.
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Clean the paper path
If you are experiencing toner specks or dots on the printouts, clean the paper path. This process uses
a transparency to remove dust and toner from the paper path. Do not use bond or rough paper.
NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can
use copier-grade media (60 to 163 g/m
2
(16 to 43 lb)) that has a smooth surface.
1. Make sure that the product is idle and the Ready light is on.
2. Load media in the input tray.
3. Use the printer driver to process the cleaning page. Follow the appropriate procedure, depending
on the operating system you are using.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view)
a. Click Start, and then click Printers and Faxes.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu
view)
a. Click Start, click Settings, and then click Printers.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Windows Vista
a. Click Start, click Control Panel, and then in the category for Hardware and Sound click
Printer.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Mac OS X 10.4
a. From the Apple menu , click the System Preferences menu and then click the Print &
Fax icon.
b. Click the Printer Setup button.
ENWW Clean the product 175
Mac OS X 10.5 and 10.6
a. From the Apple menu , click the System Preferences menu and then click the Print &
Fax icon.
b. Select the product in the left side of the window.
c. Click the Options & Supplies button.
d. Click the Driver tab.
4. In the Cleaning Page area, click the Start button to process the cleaning page.
NOTE: The cleaning process takes about 2 minutes. The cleaning page stops periodically during the
cleaning process. Do not turn the product off until the cleaning process has finished. You might need to
repeat the cleaning process several times to thoroughly clean the product.
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Clean the print-cartridge area
You do not need to clean the print-cartridge area often. However, cleaning this area can improve the
quality of the printed sheets.
1. Disconnect the power cord from the product.
2. Lift the scanner assembly, and open the print-cartridge door.
ENWW Clean the product 177
3. Remove the print cartridge.
CAUTION: Do not touch the black-sponge transfer roller inside the product. Doing so can
damage the product.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece
of paper.
4. With a dry, lint-free cloth, wipe any residue from the paper-path area and the print-cartridge cavity.
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5. Install the print cartridge.
6. Close the print-cartridge door and the scanner assembly.
ENWW Clean the product 179
7. Reconnect the power cord.
8. Print a few pages to clean any toner residue from the product.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Clean the scanner glass strip and platen
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can
affect performance. Use the following procedure to clean the scanner glass and white plastic backing.
1. Use the power switch to turn off the product, and then unplug the power cord from the electrical
socket.
2. Open the scanner lid.
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3. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been
moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the product; these can damage the product. Do not place liquids directly
on the glass or platen. They might seep and damage the product.
4. Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting.
5. Plug in the product, and then use the power switch to turn on the product.
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Product updates
Software and firmware updates and installation instructions for this product are available at
www.hp.com/support/ljm1130series or www.hp.com/support/ljm1210series. Click Downloads and
drivers, click the operating system, and then select the download for the product.
182 Chapter 11 Manage and maintain the product ENWW
12 Solve problems
●Solve general problems
●Restore the factory-set defaults (M1210 Series only)
●Interpret control-panel light patterns (M1130 Series only)
●Interpret control-panel messages (M1210 Series only)
●Clear jams
●Solve paper-handling problems
●Solve image-quality problems
●Solve performance problems
●Solve connectivity problems
●Solve software problems
ENWW 183
Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1. Make sure that the product is set up correctly.
a. Press the power button to turn on the product or to deactivate the Auto-Off mode.
b. Check the power-cable connections.
c. Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip and
its voltage is not within specifications, plug the product directly into the wall. If it is already
plugged into the wall, try a different outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the product and the computer. Make sure that the
connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection (M1210 Series only): Make sure the network light is lit. The
network light is next to the network port on the back of the product.
If the product remains unable to connect to the network, uninstall and then reinstall the
product. If the error persists, contact a network administrator.
3. M1130 Series: Check to see if any control-panel lights are lit.
M1210 Series: Check to see if any messages appear on the control panel.
4. Make sure that the paper that you are using meets specifications.
5. Make sure that the paper is loaded correctly in the input tray.
6. Make sure that the product software is installed correctly.
7. Verify that you have installed the printer driver for this product, and that you are selecting this
product from the list of available printers.
8. Print a configuration page.
a. If the page does not print, verify that the input tray contains paper.
b. Make sure that the print cartridge is installed correctly.
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c. If the page jams in the product, clear the jam.
d. If the print quality is unacceptable, complete the following steps:
●Verify that the print settings are correct for the media that you are using.
●Solve print-quality problems.
9. Print a small document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print), complete these steps:
a. Try printing the job from another computer that has the product software installed.
b. Check the cable connection. Direct the product to the correct port, or reinstall the software,
selecting the connection type that you are using.
Factors that affect product performance
Several factors affect the time it takes to print a job:
●The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●Product processing and download time
●The complexity and size of graphics
●The speed of the computer you are using
●The USB or network connection
●The product I/O configuration
Restore the factory-set defaults (M1210 Series only)
Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears the
fax header name, phone number, and any stored faxes in the product memory.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it
also clears the fax header name, phone number, and any stored faxes in the product memory. This
procedure also clears the fax phone book, and deletes any pages that are stored in the memory. The
procedure then automatically restarts the product.
1. On the product control panel, press the Setup button.
2. Use the arrows buttons to select the Service menu, and then press the OK button.
3. Use the arrows buttons to select the Restore Defaults option, and then press the OK button.
The product automatically restarts.
ENWW Restore the factory-set defaults (M1210 Series only) 185
Interpret control-panel light patterns (M1130 Series only)
If the product requires attention, an error code appears on the control-panel display.
Table 12-1 Status-light legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"
Table 12-2 Control-panel light patterns
Light status Error code State of the product Action
All lights are off. The product is turned off. Press the power button to turn on the
product.
Ready and attention lights blink. The status lights cycle during the
formatter initialization period or when
the product is processing a cleaning
page.
No action is required. Wait for the
initialization period to end. The product
should enter the ready state when the
initialization period is finished.
Ready light is on. The product is in the ready state. No action is required. The product is
ready to receive a print job.
Ready light is blinking. The product is receiving or processing
data.
No action is required. The product is
receiving or processing a print job.
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Light status Error code State of the product Action
Ready light is blinking slowly. The product is in low power mode. No action is required.
Attention light is blinking. E0 Paper is jammed in the product. Clear the jam.
E1 The input tray is empty. Load the tray.
E2 A door is open Verify that the print-cartridge door is
fully closed.
E4 The product memory is full The job is too complex for the product
to print. Simplify the job, or divide it into
multiple files.
E5 The product did not pick up paper from
the tray.
You might need to clean or replace the
pickup roller.
H0 The product is in manual-feed mode. Load the correct paper type and size
into the input tray.
H1 The product is processing a manual
duplex job.
Load the pages into the input tray to
print the second sides.
The attention and toner lights are
blinking.
E3 The print cartridge is missing or is not
installed correctly.
Install the print cartridge.
The toner light is on. The print cartridge has reached the end
of its estimated useful life. When the
supply has reached this condition, the
HP Premium Protection warranty for
that supply has ended.
You do not need to replace the print
cartridge at this time unless print
quality is no longer acceptable.
Table 12-2 Control-panel light patterns (continued)
ENWW Interpret control-panel light patterns (M1130 Series only) 187
Light status Error code State of the product Action
Attention light is blinking, and ready
light is on.
The product has experienced a
continual error from which it will recover
on its own.
If the recovery is successful, the
product continues to the processing
data state and completes the job.
If the recovery is unsuccessful, the
product continues to the continuable
error state. Try removing any media
from the media path and turning the
product power off, and then on again.
The attention and ready lights are on. E6
E7
E8
E9
The product has experienced a fatal
error from which it cannot recover.
1. Turn off the product or disconnect
the power cord from the product.
2. Wait 30 seconds, and then turn
on the product or reconnect the
power cord to the product.
3. Wait for the product to initialize.
If the error persists, contact
HP customer support.
Table 12-2 Control-panel light patterns (continued)
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Interpret control-panel messages (M1210 Series only)
Control-panel message types
Alert and warning messages appear temporarily and might require you to acknowledge the message
by pressing the OK button to resume or by pressing the Cancel button to cancel the job. With certain
warnings, the job might not complete or the print quality might be affected. If the alert or warning message
is related to printing and the auto-continue feature is on, the product will attempt to resume the printing
job after the warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Turning off and then turning on the power
might fix the problem. If a critical error persists, the product might require service.
Control-panel messages
Control panel message Description Recommended action
50.X Fuser Error
Turn off then on
The product has experienced an internal
hardware error.
1. Turn off the power by using the power
switch, and then wait at least 30
seconds.
2. If a surge protector is being used,
remove it. Plug the product directly into
the wall socket.
3. Turn on the power and wait for the
product to initialize.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
52 Scanner Error
Turn off then on
The product has experienced a scanner
error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
54.1C Error
Turn off then on
The product has experienced an internal
hardware error.
Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
ENWW Interpret control-panel messages (M1210 Series only) 189
Control panel message Description Recommended action
Comm. error The product experienced a communication
error while attempting to send or receive a
fax.
Verify that the fax phone line is working
correctly.
Try sending or receiving the fax again.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
Device error
Press [OK]
The product experienced an internal
communication error.
This is a warning message only. Job output
might be affected.
Door open The cover above the print cartridge is open. Close the cover.
Engine comm. Error The product has experienced an internal
hardware error.
1. Turn off the power by using the power
switch, and then wait at least 30
seconds.
2. If a surge protector is being used,
remove it. Plug the product directly into
the wall socket.
3. Turn on the power and wait for the
product to initialize.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
Fax recv. error The product was unable to receive an
incoming fax.
Verify that the fax phone line is working
correctly.
Ask the person who sent the fax to send it
again.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
Fax Send error The product was unable to send the fax. Try sending the fax later, or confirm with the
recipient that the receiving fax machine is
ready.
If the error persists, contact HP. See
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
Jam in <location>
alternates with
Open door and clear jam
The product has detected a jam in the
location indicated in the message.
Clear the jam from the area indicated in the
message, and then follow the control-panel
instructions. Clearing some jams requires
you to open the top cover and remove the
print cartridge.
Load tray 1 PLAIN <SIZE>
alternates with
Cleaning Mode
The product is performing a cleaning cycle. Load the tray with plain paper of the size
indicated. Press the OK button to start the
cleaning cycle.
Load tray <TYPE>, <SIZE> The tray is empty. Load the tray with the correct type and size of
paper.
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Control panel message Description Recommended action
Manual duplex
alternates with
Load tray1
Press [OK]
The product is processing a manual duplex
job.
To print the second side, place the pages
face down in the tray with the top edge first.
Manual feed <SIZE>, <TYPE>
alternates with
Press [OK] for available media
The product is set for the manual feed mode. Load the tray with the correct size and type of
paper, or press the OK button to use the
paper that is in the tray.
Memory is low
Press [OK]
The product does not have enough memory
to process the job.
If the product is processing other jobs, send
the job again after those jobs have finished.
If the problem continues, turn off the power
by using the power switch, and then wait at
least 30 seconds. Turn on the power and wait
for the product to initialize.
Misprint
Press [OK]
The product has experienced an internal
hardware error.
Press the OK button to continue. Job output
might be affected.
No paper pickup
Press [OK]
The product has experienced an internal
hardware error.
Press the OK button to continue. Job output
might be affected.
Page too complex
Press [OK]
The product could not print the current page
because of its complexity.
Press the OK button to clear the message.
Allow the product to finish the job, or press
the Cancel button to cancel the job.
Printer jam clear paper path The product has detected a jam in the input
tray.
Clear the jam from the area indicated in the
message, and then follow the control panel
instructions.
Settings cleared The product has cleared job settings. Re-enter any appropriate job settings.
ENWW Interpret control-panel messages (M1210 Series only) 191
Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product,
it could cause additional jams.
Common causes of jams
●The input tray is loaded incorrectly or is too full.
NOTE: When you add new media, always remove all of the media from the input tray and
straighten the entire stack. This helps prevent multiple feeds and reduces media jams.
●The media does not meet HP specifications.
●The product might need to be cleaned to remove paper dust and other particles from the paper
path.
Loose toner might remain in the product after a media jam. This toner clears up after a few sheets print.
CAUTION: If you get any toner on your clothes, wash them in cold water. Hot water will permanently
set the toner into the fabric.
192 Chapter 12 Solve problems ENWW
Jam locations
Jams can occur at the following locations in the product.
1
4
2
3
1Document feeder (M1210 Series only)
2Output bin
3Input tray
4Internal areas (open the print-cartridge door)
NOTE: Jams can occur in more than one location.
ENWW Clear jams 193
Clear jams from the document feeder (M1210 Series only)
1. Open the document-feeder lid.
2. Carefully remove jammed paper. Gently try to
remove the page without tearing it.
3. Close the document feeder lid.
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Clear jams from the output areas
CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.
1. Lift the scanner assembly, and open the print-
cartridge door.
2. Remove the print cartridge.
3. Keep the print cartridge door open, and then
with both hands, grasp the side of the jammed
media that is most visible (this includes the
middle), and carefully pull it free from the
product.
ENWW Clear jams 195
4. Install the print cartridge.
5. Close the print-cartridge door and the scanner
assembly.
196 Chapter 12 Solve problems ENWW
Clear jams from the input tray
1. Lift the scanner assembly, and open the print-
cartridge door.
2. Remove the print cartridge.
3. Remove the media stack from the input tray.
ENWW Clear jams 197
4. With both hands, grasp the side of the jammed
media that is most visible (this includes the
middle), and carefully pull it free from the
product.
5. Install the print cartridge.
6. Close the print-cartridge door and the scanner
assembly.
198 Chapter 12 Solve problems ENWW
Clear jams from inside the product
1. Lift the scanner assembly, and open the print-
cartridge door.
2. Remove the print cartridge.
3. If you can see the jammed paper, carefully
grasp the jammed paper, and slowly pull it out
of the product.
ENWW Clear jams 199
4. Reinstall the print cartridge.
5. Close the print-cartridge door and the scanner
assembly.
Change the jam recovery setting
When the Jam Recovery feature is turned on, the product reprints any pages that are damaged during
a jam.
1. Use the printer driver to change the default settings. Follow the appropriate procedure, depending
on the operating system you are using.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view)
a. Click Start, and then click Printers and Faxes.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
200 Chapter 12 Solve problems ENWW
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu
view)
a. Click Start, click Settings, and then click Printers.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Windows Vista
a. Click Start, click Control Panel, and then in the category for Hardware and Sound click
Printer.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Mac OS X 10.4
a. From the Apple menu , click the System Preferences menu and then click the Print &
Fax icon.
b. Click the Printer Setup button.
Mac OS X 10.5 and 10.6
a. From the Apple menu , click the System Preferences menu and then click the Print &
Fax icon.
b. Select the product in the left side of the window.
c. Click the Options & Supplies button.
d. Click the Driver tab.
2. Click the Auto option or the Off option under Jam Recovery.
ENWW Clear jams 201
Solve paper-handling problems
The following problems with media cause print-quality deviations, jamming, or damage to the product.
Problem Cause Solution
Poor print quality or toner adhesion The paper is too moist, too rough, too
heavy or too smooth, is embossed, or
from a faulty paper lot.
Try another kind of paper, between 100
and 250 Sheffield, with 4% to 6%
moisture content.
Dropouts, jamming, or curl The paper has been stored incorrectly. Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.
Turn the paper over.
Excessive curl The paper is too moist, has the wrong
grain direction, or is of short-grain
construction
Use long-grain paper.
The paper varies from side-to-side. Turn the paper over.
Jamming, damage to product The paper has cutouts or perforations. Use paper that is free of cutouts or
perforations.
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for
laser printers.
The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong grain
direction, is of short-grain construction,
or it is embossed, or from a faulty paper
lot.
Try another kind of paper, between 100
and 250 Sheffield, 4% to 6% moisture
content.
Use long-grain paper.
Print is skewed (crooked). The media guides might be incorrectly
adjusted.
Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust the
media guides to the width and length of
the media that you are using and try
printing again.
More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray.
The media might be wrinkled, folded, or
damaged.
Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
The product does not pull media from the
input tray.
The product might be in manual-feed
mode.
At the computer, follow the onscreen
instructions to deactivate manual-feed
mode. Or, at the product, open and close
the print-cartridge door.
The pickup roller might be dirty or
damaged.
Contact HP Customer Care. See
www.hp.com/support/ljm1130series or
www.hp.com/support/ljm1210series or
the support flyer that came in the box.
The paper-length adjustment control in
the input tray is set at a length that is
greater than the media size.
Set the paper-length adjustment control
to the correct length.
202 Chapter 12 Solve problems ENWW
Solve image-quality problems
Print-quality examples
General print-quality issues
The following examples depict letter-size paper that has passed through the product short-edge-first.
These examples illustrate problems that would affect all of the pages that you print. The topics that follow
list the typical cause and solution for each of these examples.
Problem Cause Solution
Print is light or faded. The paper might not meet HP specifications. Use paper that meets HP specifications.
The print cartridge might be defective or low.
If you use a non-HP print cartridge, no
messages appear on the product control
panel.
Replace the print cartridge.
If the print cartridge is not low or empty,
inspect the toner roller to see if the roller is
damaged. If it is, replace the print cartridge.
If the whole page is light, the print density
adjustment is too light or EconoMode might
be turned on.
Adjust the print density, and disable
EconoMode in the printer driver.
Toner specks appear. The paper might not meet HP specifications. Use paper that meets HP specifications.
The paper path might need cleaning. Clean the paper path.
Dropouts appear. A single sheet of paper might be defective. Try reprinting the job.
The moisture content of the paper is uneven
or the paper has moist spots on its surface.
Try different paper, such as high-quality
paper that is intended for laser printers.
The paper lot is flawed. The manufacturing
processes can cause some areas to reject
toner.
The print cartridge might be defective or low. Replace the print cartridge.
If the error persists, contact HP. See
www.hp.com/support/ljm1130series or
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
ENWW Solve image-quality problems 203
Problem Cause Solution
Vertical streaks or bands appear
on the page.
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
The print cartridge might be defective. Replace the print cartridge.
The amount of background toner
shading becomes unacceptable.
The paper might not meet HP specifications. Use a different paper with a lighter basis
weight.
The print-density setting is too high. Decrease the print-density setting. This
decreases the amount of background
shading.
Very dry (low humidity) conditions can
increase the amount of background shading.
Check the product environment.
The print cartridge might be defective or low. Replace the print cartridge.
Toner smears appear on the
media.
The paper might not meet HP specifications. Use paper that meets HP specifications.
If toner smears appear on the leading edge
of the paper, the media guides are dirty, or
debris has accumulated in the print path.
Clean the media guides and the paper path.
The print cartridge might be defective. Replace the print cartridge.
The fuser temperature might be too low. In the printer driver, make sure the
appropriate paper type is selected.
The toner smears easily when
touched.
The product is not set to print on the type of
paper on which you want to print.
In the printer driver, select the Paper/
Quality tab and set Paper Type to match
the type of paper on which you are printing.
Print speed might be slower if you are using
heavy paper.
The paper might not meet HP specifications. Use paper that meets HP specifications.
The paper path might need cleaning. Clean the paper path.
The power source might be defective. Plug the product directly into an AC outlet
instead of into a power strip.
The fuser temperature might be too low. In the printer driver, make sure the
appropriate paper type is selected.
204 Chapter 12 Solve problems ENWW
Problem Cause Solution
Marks repeatedly appear at even
intervals on the page.
The product is not set to print on the type of
paper on which you want to print.
In the printer driver, select the Paper/
Quality tab and set Paper Type to match
the type of paper on which you are printing.
Print speed might be slower if you are using
heavy paper.
Internal parts might have toner on them. The problem typically corrects itself after a
few more pages.
The paper path might need cleaning. Clean the paper path.
The print cartridge might be damaged. If a repetitive mark occurs at the same spot
on the page, install a new HP print cartridge.
The printed page contains
misformed characters.
The paper might not meet HP specifications. Use a different paper, such as high-quality
paper that is intended for laser printers.
If characters are incorrectly formed so that
they produce a wavy effect, the laser scanner
might need service.
Verify that the problem also occurs on the
configuration page. If so, contact HP. See
www.hp.com/support/ljm1130series or
www.hp.com/support/ljm1210series or the
support flyer that came in the product box.
The printed page is curled or
wavy.
The product is not set to print on the type of
paper on which you want to print.
In the printer driver, select the Paper/
Quality tab and set Paper Type to match
the type of paper on which you are printing.
Print speed might be slower if you are using
heavy paper.
If the problem persists, select a paper type
that uses a lower fuser temperature, such
as transparencies or light media.
The paper might have been in the input tray
too long.
Turn over the stack of paper in the tray.
Also, try rotating the paper 180° in the input
tray.
The paper might not meet HP specifications. Use a different paper, such as high-quality
paper that is intended for laser printers.
Both high temperature and humidity can
cause paper curl.
Check the product environment.
The fuser temperature might be curling the
paper.
M1130 Series select a paper type that uses
a lower fuser temperature, such as
transparencies or light media.
M1210 SeriesAt the product control panel,
turn on the Less paper curl setting in the
Service menu.
ENWW Solve image-quality problems 205
Problem Cause Solution
Text or graphics are skewed on
the printed page.
The paper might be loaded incorrectly or the
input tray might be too full.
Verify that the paper is loaded correctly and
that the paper guides are not too tight or too
loose against the stack.
The paper might not meet HP specifications. Use a different paper, such as high-quality
paper that is intended for laser printers.
The printed page contains
wrinkles or creases.
The paper might be loaded incorrectly or the
input tray might be too full.
Turn over the stack of paper in the input tray,
or try rotating the paper 180° in the input
tray.
Verify that the paper is loaded correctly and
that the paper guides are not too tight or too
loose against the stack.
There might be a jam in the paper path. Clear any jams in the product.
The paper might not meet HP specifications. Use a different paper, such as high-quality
paper that is intended for laser printers.
Air pockets inside envelopes can cause them
to wrinkle.
Remove the envelope, flatten it, and try
printing again.
Toner appears around the printed
characters.
The paper might be loaded incorrectly. Turn over the stack of paper in the tray.
If large amounts of toner have scattered
around the characters, the paper might have
high resistivity.
Use a different paper, such as high-quality
paper that is intended for laser printers.
An image that appears at the top
of the page (in solid black) repeats
farther down the page (in a gray
field).
Software settings might affect image
printing.
In your software program, change the tone
(darkness) of the field in which the repeated
image appears.
In your software program, rotate the whole
page 180° to print the lighter image first.
The order of images printed might affect
printing.
Change the order in which the images are
printed. For example, have the lighter image
at the top of the page, and the darker image
farther down the page.
A power surge might have affected the
product.
If the defect occurs later in a print job, turn
the product off for 10 minutes, and then turn
on the product to restart the print job.
206 Chapter 12 Solve problems ENWW
Copy print-quality problems
Problem Cause Solution
Images are missing or faded. The print cartridge might be defective or low. Replace the print cartridge.
The original might be of poor quality. If your original is too light or damaged, the
copy might not be able to compensate, even
if you adjust the contrast. If possible, find an
original document in better condition.
The contrast settings might be set
incorrectly.
Use the control-panel to change the contrast
setting.
The original might have a colored
background.
Colored backgrounds might cause images in
the foreground to blend into the background,
or the background might appear in a
different shade. If possible, use an original
document without a colored background.
Vertical white or faded stripes
appear on the copy.
The paper might not meet HP specifications. Use paper that meets HP specifications.
The print cartridge might be defective or low. Replace the print cartridge.
Unwanted lines appear on the
copy.
A
A
A
A
A
B
B
B
B
B
C
C
C
C
C
a
a
a
a
a
c
c
c
c
c
b
b
b
b
b
The document feeder scanning strip might
be dirty.
Clean the document feeder scanning strip.
The photosensitive drum inside the print
cartridge might have been scratched.
Replace the print cartridge.
Black dots or streaks appear on
the copy.
Ink, glue, correction fluid, or an unwanted
substance might be on the document feeder.
Clean the document feeder scanning strip.
The power to the product might have
fluctuated.
Reprint the job.
Copies are too light or dark. The printer driver or product software
settings may be incorrect.
Verify that the quality settings are correct.
See the product software Help for more
information about changing the settings.
Text is unclear. The printer driver or product software
settings may be incorrect.
Verify that the quality settings are correct.
Verify that the EconoMode setting is off.
See the product software Help for more
information about changing the settings.
ENWW Solve image-quality problems 207
Scan-quality problems
Prevent scan-quality problems
The following are a few simple steps you can take to improve copy and scan quality.
●Use high-quality originals.
●Load the paper correctly. If the paper is loaded incorrectly, it might skew, which causes unclear
images.
●Adjust the software settings according to how you plan to use the scanned page.
●If your product frequently feeds more than one page at a time, the separation pad might need to
be cleaned or replaced.
●Use or make a carrier sheet to protect your originals.
Solve scan-quality problems
Problem Cause Solution
Blank pages The original might have been loaded upside
down.
In the document feeder, put the top end of
the stack of originals into the document
feeder, with the media stack face-down and
the first page to be scanned on the bottom
of the stack.
Too light or dark The resolution and color levels may be set
incorrectly.
Verify that you have the correct resolution
and color settings.
Unwanted lines The document-feeder glass might be dirty. Clean the scanner strip.
Black dots or streaks The power to the product might have
fluctuated.
Reprint the job.
Unclear text The resolution levels might be set
incorrectly.
Verify that the resolution settings are
correct.
208 Chapter 12 Solve problems ENWW
Repetitive defects ruler
If defects repeat at regular intervals on the page, use this ruler to identify the cause of the defect. Place
the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect
indicates which component needs to be replaced.
If the defect correlates with the print engine or the fuser, the product might require service. Contact
HP Customer Care.
Figure 12-1 Repetitive defects ruler
0 mm
27 mm
29 mm
39 mm
56 mm
75 mm
Distance between defects Product components that cause the defect
27 mm Print engine
29 mm Print engine
39 mm Print engine
56 mm Fuser
75 mm Print cartridge
ENWW Solve image-quality problems 209
Optimize and improve image quality
Change print density
1. Use the printer driver to change the default settings. Follow the appropriate procedure, depending
on the operating system you are using.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu
view)
a. Click Start, and then click Printers and Faxes.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu
view)
a. Click Start, click Settings, and then click Printers.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Windows Vista
a. Click Start, click Control Panel, and then in the category for Hardware and Sound click
Printer.
b. Right-click the driver icon, and then select Properties.
c. Click the Device Settings tab.
Mac OS X 10.4
a. From the Apple menu , click the System Preferences menu and then click the Print &
Fax icon.
b. Click the Printer Setup button.
Mac OS X 10.5 and 10.6
a. From the Apple menu , click the System Preferences menu and then click the Print &
Fax icon.
b. Select the product in the left side of the window.
c. Click the Options & Supplies button.
d. Click the Driver tab.
2. Adjust the Print Density slider to change the setting.
Manage and configure printer drivers
The product uses the paper-type setting to establish many internal settings that affect print quality.
Always use the correct paper-type setting in the printer driver. Also make sure that the other settings
on the Paper/Quality tab in the printer driver are correct.
210 Chapter 12 Solve problems ENWW
Solve performance problems
Problem Cause Solution
Pages print but are totally blank. The sealing tape might still be in the print
cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.
Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning. To check the product, print a
Configuration page.
Pages print very slowly. Heavier paper types can slow the print
job.
Print on a different type of paper.
Complex pages can print slowly. Proper fusing may require a slower print
speed to ensure the best print quality.
Pages did not print. The product might not be pulling paper
correctly.
Make sure paper is loaded in the tray
correctly.
The paper is jamming in the product. Clear the jam.
The USB cable might be defective or
incorrectly connected.
●Disconnect the USB cable at both
ends and reconnect it.
●Try printing a job that has printed in
the past.
●Try using a different USB cable.
Other devices are running on your
computer.
The product might not share a USB port.
If you have an external hard drive or
network switchbox that is connected to
the same port as the product, the other
device might be interfering. To connect
and use the product, you must
disconnect the other device or you must
use two USB ports on the computer.
Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the USB cable.
●Verify that the USB cable is connected to the computer and to the product.
●Verify that the USB cable is not longer than 2 m (6.5 ft). Replace the cable if necessary.
●Verify that the USB cable is working correctly by connecting it to another product. Connect the
cable to another port on the computer. Replace the cable if necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
print a configuration page.
ENWW Solve performance problems 211
Problem Solution
Poor physical connection Verify that the product is attached to the correct network port using a cable of the
correct length.
Verify that cable connections are secure.
Look at the network port connection on the back of the product, and verify that the
amber activity light and the green link-status light are lit.
If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate
with the product.
Use the command prompt to ping the product from your computer. For example:
ping 192.168.45.39
Verify that the ping displays round-trip times, which indicates that it is working.
If the ping command failed, verify that the network hubs are on, and then verify that
the network settings, the product, and the computer are all configured for the same
network.
Incorrect link and duplex settings Hewlett-Packard recommends leaving this setting in automatic mode (the default
setting).
Incorrect IP address for the product on
the computer
Use the correct IP address. The IP address is listed on the configuration page.
Open the printer properties and click the Ports tab. Verify that the current IP address
for the product is selected.
●If you installed the product using the HP standard TCP/IP port, select the box
labeled Always print to this printer, even if its IP address changes.
●If you installed the product using a Microsoft standard TCP/IP port, use the
hostname instead of the IP address.
If the IP address is correct, delete the product and then add it again.
New software programs have caused
compatibility problems.
Verify that any new software programs are correctly installed and that they use the
correct printer driver.
Your computer or workstation is set up
incorrectly.
Check the network drivers, printer drivers, and the network redirection.
Verify that the operating system is configured correctly.
The protocol is disabled, or other
network settings are incorrect.
Review the configuration page to check the status of the protocol. Enable it if
necessary.
Reconfigure the network settings if necessary.
212 Chapter 12 Solve problems ENWW
Solve software problems
Solve common Windows problems
Error message:
“(Name of the program, for example, Internet Explorer) has encountered a problem and needs to close. We are sorry
for the inconvenience”
Cause Solution
Close all software programs, restart Windows, and try again.
If the application referenced is the printer driver, select or install
a different printer driver. If the product PCL 6 printer driver is
selected, switch to the PCL 5 or HP postscript level 3 emulation
printer driver.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages, or go to www.microsoft.com.
Solve common Mac problems
Table 12-3 Problems in Mac OS X
The printer driver is not listed in the Printer Setup Utility or the Print & Fax list.
Cause Solution
The product software might not have been installed or was installed
incorrectly.
Make sure that the product .GZ file is in the following hard-drive folder:
●Mac OS X v10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where <lang> is the two-letter
language code for the language that you are using.
●Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder:
●Mac OS X v10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where <lang> is the two-letter
language code for the language that you are using.
●Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
Contents/Resources
Reinstall the software. See the getting started guide for instructions.
The product name does not appear in the product list in the Printer Setup Utility or Print & Fax list.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the Ready light is on.
ENWW Solve software problems 213
The product name does not appear in the product list in the Printer Setup Utility or Print & Fax list.
Cause Solution
The wrong product name is being used. Print a configuration page to check the product name. Verify that the
name on the configuration page matches the product name in the
Printer Setup Utility or the Print & Fax list.
The interface cable might be defective or of poor quality. Replace the cable with a high-quality cable.
The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax list.
Cause Solution
The product might not be ready. Make sure that the cables are connected correctly, the product is on,
and the Ready light is on.
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD is in the following hard-drive folder:
●Mac OS X v10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where <lang> is the two-letter
language code for the language that you are using.
●Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
Contents/Resources
If necessary, reinstall the software. See the getting started guide for
instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the .GZ file from the following hard-drive folder:
●Mac OS X v10.4: Library/Printers/PPDs/Contents/
Resources/<lang>.lproj, where <lang> is the two-letter
language code for the language that you are using.
●Mac OS X v10.5 and v10.6: Library/Printers/PPDs/
Contents/Resources
Reinstall the software. See the getting started guide for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause Solution
The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs.
The wrong product name is being used. Another product with the
same or similar name might have received your print job.
Print a configuration page to check the product name. Verify that the
name on the configuration page matches the product name in the
Printer Setup Utility or Print & Fax list.
Table 12-3 Problems in Mac OS X (continued)
214 Chapter 12 Solve problems ENWW
You are unable to print from a third-party USB card.
Cause Solution
This error occurs when the software for USB products is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is
selected.
Cause Solution
This problem is caused by either a software or a hardware
component.
Software troubleshooting
●Check that your Mac supports USB.
●Verify that your Mac operating system is Mac OS X v10.4 or
later.
●Ensure that your Mac has the appropriate USB software from
Apple.
Hardware troubleshooting
●Check that the product is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate high-speed USB cable.
●Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●Check to see if more than two non-powered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain, and then connect the cable directly to the USB
port on the host computer.
NOTE: The iMac keyboard is a non-powered USB hub.
Table 12-3 Problems in Mac OS X (continued)
ENWW Solve software problems 215
216 Chapter 12 Solve problems ENWW
A Supplies and accessories
●Order parts, accessories, and supplies
●Part numbers
ENWW 217
Order parts, accessories, and supplies
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Part numbers
The following list of accessories was current at the time of printing. Ordering information and availability
of the accessories might change during the life of the product.
Paper-handling accessories
Item Description Part number
Pickup roller Pickup roller for input tray RL1-1443-000CN
Separation pad assembly Separation pad for input tray RM1-4006-000CN
Print cartridges
Item Description Part number
HP LaserJet print cartridge Black print cartridge See one the following items to determine
the print cartridge part number.
●The configuration page
●The supplies status page
●The current print cartridge
●www.hp.com/go/ljsupplies
Cables and interfaces
Item Description Part number
USB cable 2-meter A-to-B cable 8121-0868
218 Appendix A Supplies and accessories ENWW
B Service and support
●Hewlett-Packard limited warranty statement
●HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement
●End User License Agreement
●Customer self-repair warranty service
●Customer support
●Repack the product
●Service information form
ENWW 219
Hewlett-Packard limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY
HP LaserJet Professional M1130, M1210 One year from date of purchase
HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives
notice of such defects during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or equivalent in performance to
new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Some countries/regions, states or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary from country/region to country/region, state
to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
220 Appendix B Service and support ENWW
HP's Premium Protection Warranty: LaserJet print
cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
ENWW HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement 221
End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License
Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and
(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This
EULA does not apply if there is a separate license agreement between you and HP or its suppliers for
the Software, including a license agreement in online documentation. The term “Software” may include
(i) associated media, (ii) a user guide and other printed materials, and (iii) “online” or electronic
documentation (collectively “User Documentation”).
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO
ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO
NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE
SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE
RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A
REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE
AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED
PRODUCT.
1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software
(“HP Software”), software under licenses from third parties (“Third Party Software” and “Third Party
License”). Any Third Party Software is licensed to you subject to the terms and conditions of the
corresponding Third Party License. Generally, the Third Party License is located in a file such as
license.txt; you should contact HP support if you cannot find any Third Party License. If the Third Party
Licenses include licenses that provide for the availability of source code (such as the GNU General
Public License) and the corresponding source code is not included with the Software, then check the
product support pages of HP’s website (hp.com) to learn how to obtain such source code.
2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and
conditions of this EULA:
a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing, copying,
storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the
HP Software or disable any licensing or control feature of the HP Software. If this Software is provided
by HP for Use with an imaging or printing product (for example, if the Software is a printer driver,
firmware, or add-on), the HP Software may only be used with such product (“HP Product”). Additional
restrictions on Use may appear in the User Documentation. You may not separate component parts of
the HP Software for Use. You do not have the right to distribute the HP Software.
b. Copying. Your right to copy means you may make archival or back-up copies of the HP Software,
provided each copy contains all the original HP Software’s proprietary notices and is used only for back-
up purposes.
3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement (collectively
“Upgrade”), you must first be licensed for the original HP Software identified by HP as eligible for the
Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no longer use such
HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In
case of a conflict between this EULA and such other terms, the other terms will prevail.
4. TRANSFER.
a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the
HP Software to another end user. Any transfer will include all component parts, media, User
Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
222 Appendix B Service and support ENWW
Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically
terminated.
b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial
timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except
as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are
owned by HP or its suppliers and are protected by law, including applicable copyright, trade secret,
patent, and trademark laws. You will not remove any product identification, copyright notice, or
proprietary restriction from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or
disassemble the HP Software, except and only to the extent that the right to do so is allowed under
applicable law.
7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you
provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support
services related to the Software or the HP Product. All such information will be subject to HP’s privacy
policy. HP will not use such information in a form that personally identifies you except to the extent
necessary to enhance your Use or provide support services.
8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of
HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the
greater of the amount actually paid by you for the Product or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING
DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY,
OR LOSS OF PRIVACY) RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE
SOFTWARE, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states
or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
9. U.S. GOVERNMENT CUSTOMERS. If you are a U.S. Government entity, then consistent with FAR
12.211 and FAR 12.212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed under the applicable HP commercial license
agreement.
10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i)
applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including
any restrictions on nuclear, chemical, or biological weapons proliferation.
11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you
in this EULA.
(c) 2007 Hewlett-Packard Development Company, L.P.
Rev. 11/06
ENWW End User License Agreement 223
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to
you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether
a defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
Customer support
Get telephone support, free during your warranty period, for
your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/.
Get 24-hour Internet support www.hp.com/support/ljm1130series or www.hp.com/support/
ljm1210series
Get support for products used with a Macintosh computer www.hp.com/go/macosx
Download software utilities, drivers, and electronic information www.hp.com/go/ljm1130series_software or www.hp.com/go/
ljm1210series_software
Order additional HP service or maintenance agreements www.hp.com/go/carepack
224 Appendix B Service and support ENWW
Repack the product
If HP Customer Care determines that your product needs to be returned to HP for repair, follow these
steps to repack the product before shipping it.
CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.
1. Remove and retain the print cartridge.
CAUTION: It is extremely important to remove the print cartridge before shipping the product. A
print cartridge that remains in the product during shipping can leak and cover the product engine
and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge
in its original packing material or so that it is not exposed to light.
2. Remove and retain the power cable, interface cable, and optional accessories, such as an EIO
card.
3. If possible, include print samples and 50 to 100 sheets of paper or other print media that did not
print correctly.
4. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original
packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.
ENWW Repack the product 225
Service information form
WHO IS RETURNING THE EQUIPMENT? Date:
Person to contact: Phone:
Alternate contact: Phone:
Return shipping address:
Special shipping instructions:
WHAT ARE YOU SENDING?
Model name: Model number: Serial number:
Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not required to complete
the repair.
HAVE YOU REMOVED THE PRINT CARTRIDGES?
You must remove them before shipping the printer, unless a mechanical problem prevents you from doing so.
[ ] Yes. [ ] No, I cannot remove them.
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What software were you
running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. If the unit connected to any of the following, give the manufacturer and model number.
Personal computer: Modem: Network:
4. Additional comments:
HOW WILL YOU PAY FOR THE REPAIR?
[ ] Under warranty Purchase/received date:
(Attach proof of purchase or receiving document with original received date.)
[ ] Maintenance contract number:
[ ] Purchase order number:
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany any request for
service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair prices can be obtained by contacting
an HP-authorized repair center.
Authorized signature: Phone:
Billing address:
Special billing instructions:
226 Appendix B Service and support ENWW
C Specifications
●Physical specifications
●Power consumption, electrical specifications, and acoustic emissions
●Environmental specifications
ENWW 227
Physical specifications
Table C-1 Physical specifications
1
Specification M1130 Series M1210 Series
Product weight 7.0 kg (15.4 lb) 8.3 kg (18.3 lb)
Product height 250 mm (9.8 in) 306 mm (12.0 in)
Product depth 265 mm (10.4 in) 265 mm (10.4 in)
Product width 415 mm (16.3 in) 435 mm (17.1 in)
1Values are based on preliminary data. See www.hp.com/support/ljm1130series or www.hp.com/support/ljm1210series.
Power consumption, electrical specifications, and
acoustic emissions
See www.hp.com/go/ljm1130series_regulatory or www.hp.com/go/ljm1210series_regulatory for current
information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not
convert operating voltages. This will damage the product and void the product warranty.
Environmental specifications
Table C-2 Environmental specifications
Operating
1
Storage
1
Temperature 10° to 32.5°C (50° to 91°F) 0° to 35°C (32° to 95°F)
Relative Humidity 10% to 80% 10% to 80%
1Values are based on preliminary data. See www.hp.com/support/ljm1130series or www.hp.com/support/ljm1210series.
228 Appendix C Specifications ENWW
D Regulatory information
●FCC regulations
●Environmental product stewardship program
●Declaration of conformity (base model)
●Declaration of conformity (fax model)
●Safety statements
●Additional statements for telecom (fax) products
ENWW 229
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy. If this equipment is not installed and used in accordance with the instructions, it may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
●Reorient or relocate the receiving antenna.
●Increase separation between equipment and receiver.
●Connect equipment to an outlet on a circuit different from that to which the receiver is located.
●Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production
This product generates no appreciable ozone gas (O
3
).
Power consumption
Power usage drops significantly while in Ready or Auto-Off mode, which saves natural resources and
saves money without affecting the high performance of this product. Hewlett-Packard printing and
imaging equipment marked with the ENERGY STAR
®
logo is qualified to the U.S. Environmental
Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark will
appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
230 Appendix D Regulatory information ENWW
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge.
Paper use
This product’s manual duplex feature (two-sided printing) and N-up printing (multiple pages printed on
one page) capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with
HP Planet Partners. Multilingual program information and instructions are included in every new
HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further
when you return multiple cartridges together rather than separately.
HP is committed to providing inventive, high-quality products and services that are environmentally
sound, from product design and manufacturing to distribution, customer use and recycling. When you
participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled
properly, processing them to recover plastics and metals for new products and diverting millions of tons
of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be
returned to you. Thank you for being environmentally responsible!
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this
label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty
returns. For information about recycling your HP inkjet cartridges please go to http://www.hp.com/
recycle.
Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more
HP LaserJet print cartridges after use. Please follow the applicable instructions below.
Multiple returns (more than one cartridge)
1. Package each HP LaserJet print cartridge in its original box and bag.
2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg
(70 lb).
3. Use a single pre-paid shipping label.
OR
1. Use your own suitable box, or request a free bulk collection box from www.hp.com/recycle or
1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).
2. Use a single pre-paid shipping label.
ENWW Environmental product stewardship program 231
Single returns
1. Package the HP LaserJet print cartridge in its original bag and box.
2. Place the shipping label on the front of the box.
Shipping
For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery
or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off
center, call 1-800-PICKUPS or visit www.ups.com. If you are returning via USPS label, give the package
to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more information, or to
order additional labels or boxes for bulk returns, visit www.hp.com/recycle or call 1-800-340-2445.
Requested UPS pickup will be charged normal pickup rates. Information subject to change without
notice.
Residents of Alaska and Hawaii
Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service
provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and
Hawaii.
Non-U.S. returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in
the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/
recycle. Select your country/region for information on how to return your HP LaserJet printing supplies.
Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper
according to EN12281:2002.
Material restrictions (M1130 Series)
This HP product does not contain added mercury.
This HP product does not contain a battery.
Material restrictions (M1210 Series)
This HP product does not contain added mercury.
This HP product contains a battery that might require special handling at end-of-life. The batteries
contained in or supplied by Hewlett-Packard for this product include the following:
HP LaserJet Professional M1210 MFP Series
Type Carbon monofluoride lithium
Weight 0.8 g
Location On formatter board
User-removable No
232 Appendix D Regulatory information ENWW
For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the
Electronics Industries Alliance: www.eiae.org.
Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop where
you purchased the product.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006
of the European Parliament and the Council). A chemical information report for this product can be found
at: www.hp.com/go/reach.
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/
community/environment/productinfo/safety.
For more information
To obtain information about these environmental topics:
●Product environmental profile sheet for this and many related HP products
●HP’s commitment to the environment
●HP’s environmental management system
●HP’s end-of-life product return and recycling program
●Material Safety Data Sheets
Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.
ENWW Environmental product stewardship program 233
Declaration of conformity (base model)
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1 DoC#: BOISB-0901-02-rel.1.0
Manufacturer's Name: Hewlett-Packard Company
Manufacturer's Address: 11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA
declares, that the product
Product Name: HP LaserJet M1132 Series; HP LaserJet M1134 Series; HP LaserJet M1136 Series
Regulatory Model Number2) BOISB-0901-02
Product Options: ALL
Print Cartridges: CE284A, CE285A, CE286A
conforms to the following Product Specifications:
SAFETY: IEC 60950-1:2001 / EN60950-1: 2001 +A11
IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001
EMC: CISPR22:2005 +A1:2005 / EN55022:2006 +A1:2007 – Class B1)
EN 61000-3-2:2006
EN 61000-3-3:1995 +A1 +A2
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 4
GB9254-1998, GB17625.1-2003
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, and
carries the CE-Marking accordingly.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name
or the product number(s).
Boise, Idaho , USA
December, 2009
For regulatory topics only:
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe,, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143), http://www.hp.com/go/certificates
USA Contact: Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone:
208-396-6000)
234 Appendix D Regulatory information ENWW
Declaration of conformity (fax model)
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1 DoC#: BOISB-0901-03-rel.1.0
Manufacturer's Name: Hewlett-Packard Company
Manufacturer's Address: 11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA
declares, that the product
Product Name: HP LaserJet M1212 Series; HP LaserJet M1214 Series; HP LaserJet M1216 Series
Accessories4):BOISB-0906-00 - (US-Fax Module LIU)
BOISB-0906-01 - (EURO-Fax Module LIU)
Regulatory Model Number2) BOISB-0901-03
Product Options: ALL
Print Cartridges: CE284A, CE285A, CE286A
conforms to the following Product Specifications:
SAFETY: IEC 60950-1:2001 / EN60950-1: 2001 +A11
IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001
EMC: CISPR22:2005 +A1:2005 / EN55022:2006 +A1:2007 – Class B1)
EN 61000-3-2:2006
EN 61000-3-3:1995 +A1 +A2
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 4
GB9254-1998, GB17625.1-2003
TELECOM: ES 203 021; FCC Title 47 CFR, Part 683)
Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, the
R&TTE Directive 1999/5/EC (Annex II), and carries the CE-Marking accordingly.
This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name
or the product number(s).
3) Telecom approvals and standards appropriate for the target countries/regions have been applied to this product, in addition to those listed
above.
4) This product uses an analog fax accessory module which Regulatory Model numbers are: BOISB-0906-00 (US-LIU) or BOISB-0906-01
(EURO LIU), as needed to meet technical regulatory requirements for the countries/regions this product will be sold.
Boise, Idaho , USA
December, 2009
For regulatory topics only:
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe,, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143), http://www.hp.com/go/certificates
USA Contact: Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone:
208-396-6000)
ENWW Declaration of conformity (fax model) 235
Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product
under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the
device is completely confined within protective housings and external covers, the laser beam cannot
escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified
in this user guide may result in exposure to hazardous radiation.
Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the
product label. The product uses either 110-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the
product.
EMC statement (Korea)
236 Appendix D Regulatory information ENWW
Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet Professional M1132/M1134/M1136, M1212/M1214/M1216, laserkirjoitin on käyttäjän
kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää
lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN
60825-1 (1994) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet Professional M1132/M1134/M1136, M1212/M1214/M1216 - kirjoittimen sisällä ei ole
käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen
koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan
puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia,
jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert werden.
ENWW Safety statements 237
Substances Table (China)
Restriction on Hazardous Substances statement (Turkey)
Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur
238 Appendix D Regulatory information ENWW
Additional statements for telecom (fax) products
EU Statement for Telecom Operation
This product is intended to be connected to the analog Public Switched Telecommunication Networks
(PSTN) of European Economic Area (EEA) countries/regions.
It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE
conformity marking.
For more details see Declaration of Conformity issued by the manufacturer in another section of this
manual.
However due to differences between individual national PSTNs the product may not guarantee
unconditional assurance of successful operation on every PSTN termination point. Network compatibility
depends on the correct setting being selected by the customer in preparation of its connection to the
PSTN. Please follow the instructions provided in the user manual.
If you experience network compatibility issues, please contact your equipment supplier or Hewlett-
Packard help desk in the country/region of operation.
Connecting to a PSTN termination point may be the subject of additional requirements set out by the
local PSTN operator.
New Zealand Telecom Statements
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted
that the item complies with minimum conditions for connection to its network. It indicates no endorsement
of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance
that any item will work correctly in all respects with another item of Telepermitted equipment of a different
make or model, nor does it imply that any product is compatible with all of Telecom’s network services.
This equipment may not provide for the effective hand-over of a call to another device connected to the
same line.
This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service.
This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for
New Zealand.
Additional FCC statement for telecom products (US)
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On
the back of this equipment is a label that contains, among other information, a product identifier in the
format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
The REN is used to determine the quantity of devices, which may be connected to the telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all, areas, the sum of the RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total RENs, contact the
telephone company to determine the maximum REN for the calling area.
This equipment uses the following USOC jacks: RJ11C.
An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is
designed to be connected to the telephone network or premises wiring using a compatible modular jack,
ENWW Additional statements for telecom (fax) products 239
which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin
service. Connection to Party Line Service is subject to state tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. If advance notice is not practical,
the telephone company will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that
could affect the operation of the equipment. If this happens, the telephone company will provide advance
notice in order for you to make the necessary modifications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please see the numbers in this manual for repair and (or)
warranty information. If the trouble is causing harm to the telephone network, the telephone company
may request you remove the equipment from the network until the problem is resolved.
The customer can do the following repairs: Replace any original equipment that came with the device.
This includes the print cartridge, the supports for trays and bins, the power cord, and the telephone cord.
It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device
is connected. This is to avoid damage to the equipment caused by local lightning strikes and other
electrical surges.
Telephone Consumer Protection Act (US)
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer
or other electronic device, including fax machines, to send any message unless such message clearly
contains, in a margin at the top or bottom of each transmitted page or on the first page of the
transmission, the date and time it is sent and an identification of the business, other entity, or individual
sending the message and the telephone number of the sending machine or such business, or other
entity, or individual. (The telephone number provided cannot be a 900 number or any other number for
which charges exceed local or long distance transmission charges).
Industry Canada CS-03 requirements
Notice: The Industry Canada label identifies certified equipment. This certification means the equipment
meets certain telecommunications network protective, operational, and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The
Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing
this equipment, users should ensure that it is permissible for the equipment to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations. Repairs to certified equipment
should be coordinated by a representative designated by the supplier. Any repairs or alterations made
by the user to this equipment, or equipment malfunctions, may give the telecommunications company
cause to request the user to disconnect the equipment. Users should ensure for their own protection
that the electrical ground connections of the power utility, telephone lines, and internal metallic water
pipe system, if present, are connected together. This precaution can be particularly important in rural
areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Number
(REN) of this device is 0.0.
Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum
240 Appendix D Regulatory information ENWW
of the Ringer Equivalence Number of all the devices does not exceed five (5.0). The standard connecting
arrangement code (telephone jack type) for equipment with direct connections to the telephone network
is CA11A.
ENWW Additional statements for telecom (fax) products 241
242 Appendix D Regulatory information ENWW
Index
Symbols/Numerics
2-sided printing
Windows 66
A
accessibility features 5
accessories
ordering 217, 218
part numbers 218
acoustic specifications 228
ad hoc groups, sending faxes
to 119
address, printer
Macintosh,
troubleshooting 213
answer mode, setting 109
answering machines, connecting
fax settings 110
anticounterfeit supplies 156
autoreduction settings, fax 111
B
background shading,
troubleshooting 204
bands and streaks,
troubleshooting 204
batteries included 232
bin, output
capacity 4
jams, clearing 195
locating 6
black and white scanning 92
blank pages
troubleshooting 211
blank scans, troubleshooting 208
blocking faxes 109
booklets
printing (Windows) 68
busy signals, redialing
options 106
C
cables
USB, troubleshooting 211
caller-ID boxes, connecting 98
calling cards 118
Canadian DOC regulations 236
canceling
copy jobs 76
faxes 115
print job 54
scan jobs 90
capacity
document feeder 4
output bin 4
cartridge-door release, locating 6
cartridges
non-HP 156
part numbers 218
recycling 156, 231
replacing 159
status, viewing 147
storage 156
warranty 221
cautions iii
change
pickup roller 162
print cartridge 159
separation pad 166
characters, troubleshooting 205
checklist
fax troubleshooting 126
general troubleshooting 184
cleaning
exterior 180
glass 81, 93, 180
paper path 175
pickup roller 168
product 168
separation pad 172
clearing jams
locations 193
collating copies 79
color, scanning settings 91, 92
comparison, product models 2
configuration page
printing 144
connecting to the network 36
connectivity
solving problems 211
contrast settings
copy 82
fax 107
control panel
buttons and lights 11, 12
menus 14
message types 189
messages,
troubleshooting 189
settings 22, 26
status-light patterns 186
conventions, document iii
copying
canceling 76
collation 79
contrast, adjusting 82
double-sided 84
enlarging 76
light/dark settings 82
multiple copies 74
one-touch 74
quality, adjusting 79
quality, troubleshooting 207
reducing 76
setup menu 15
counterfeit supplies 156
cover pages
printing (Mac) 28
creases, troubleshooting 206
ENWW Index 243
crooked pages 202, 206
curled media 205
custom-size copies 76
custom-size paper settings
Mac 28
Windows 59
customer support
online 224
repacking product 225
service information form 226
D
dark copying 207
darkness, contrast settings
copy 82
fax 107
defaults, restoring 185
defects, repeating 209
delaying fax sending 122
deleting faxes from memory 115
demo page, printing 145
dial-tone detection settings 105
dialing
fax 16
from a telephone 122
manually 118
pauses, inserting 105
prefixes, inserting 105
redial manually 119
redialing automatically,
settings 106
tone or pulse settings 106
troubleshooting 136
disposal, end-of-life 232
distinctive-ring settings 111
document conventions iii
document feeder
capacity 4, 49
loading 48
locating 6
page sizes supported 135
dots per inch (dpi)
fax 107
specifications 4
dots, troubleshooting 203
double-sided printing
Macintosh 29
paper loading orientation 49
See also duplex printing
dpi (dots per inch)
fax 107
faxing 16
scanning 91
specifications 4
drivers
changing paper types and
sizes 42
changing settings (Mac) 27
changing settings
(Windows) 23
choosing (Windows) 210
Macintosh,
troubleshooting 213
presets (Mac) 28
quick sets (Windows) 57
settings 22, 26
settings (Mac) 28
settings (Windows) 55
supported 22
DSL
faxing 116
duplex printing
Macintosh 29
paper loading orientation 49
Windows 66
See also double-sided printing
E
e-mail, scanning to
Mac 32, 88
resolution settings 92
EconoMode setting 154
electrical specifications 228
electronic faxes
receiving 125
sending 120
embedded Web server
Configuration page 151
HP Smart Install tab 152
Information tab 151
Networking tab 152
product status 151
Settings tab 152
shop for supplies 152
supplies status 152
support 152
using 151
end-of-life disposal 232
enlarging documents
copying 76
envelopes
loading orientation 49
environment specifications 228
environmental features 3
environmental stewardship
program 230
error messages
control panel 189
error messages, fax 126
error report, fax
printing 133
error-correction setting, fax 134
European Union, waste
disposal 233
EWS. See embedded Web server
extension phones
receiving faxes from 99
sending faxes from 122
F
factory-set defaults, restoring 185
faded print 203
fax
ad hoc groups 119
answer mode 17, 109
autoreduction 111
blocking 109
canceling 115
contrast setting 107
delaying sending 122
deleting from memory 115
detect-dial-tone settings 105
dial prefixes 105
dialing, tone or pulse 106
error messages 127
error report, printing 133
error-correction 134
extension phone receiving 99
factory-set defaults,
restoring 185
forwarding 108
manual dialing 118
pauses, inserting 105
polling 114
printing 124
printing private faxes 124
private receive 113
receive log 149
244 Index ENWW
receiving from software 125
receiving when you hear fax
tones 124
redial manually 119
redial settings 106
reports 15
reports, printing all 132
reprinting from memory 124
resolution 107
ring patterns 111
ring type 17
rings-to-answer 110
security, private receive 113
send log 149
sending from a telephone 122
sending from software 120
silence-detect mode 112
stamp-received 113
troubleshooting receiving 138
troubleshooting sending 135
using DSL, PBX, or ISDN 116
using VoIP 116
V.34 setting 135
volume settings 112
fax date, setup
use control panel 100
use HP Fax Setup
Wizard 102
fax header, setup
use control panel 100
use HP Fax Setup
Wizard 102
fax ports, locating 9
fax reports, printing 15
Fax tab
HP Toolbox 147
fax time, setup
use control panel 100
use HP Fax Setup
Wizard 102
fax troubleshooting
checklist 126
faxing
from a computer (Mac) 31,
120
from a computer
(Windows) 120
features
product 4
feeding problems, solving 202
file, scanning to
Mac 32, 88
Finnish laser safety
statement 237
first page
use different paper 28
Fit to Page setting, fax 111
forms
printing (Windows) 60
forwarding faxes 108
fraud hotline 156
G
glass, cleaning 81, 93, 180
gray background,
troubleshooting 204
grayscale printing, Windows 56
grayscale scanning 92
H
help
printing options (Windows) 55
HP Customer Care 224
HP Embedded Web Server 24
HP fraud hotline 156
HP LaserJet Scan (Windows) 88
HP Smart Install tab (embedded
Web server) 152
HP Toolbox
about 146
Fax tab 147
Status tab 147
humidity specifications 228
I
identification cards
copying 75
image quality
copy, troubleshooting 207
scans, troubleshooting 208
Information tab (embedded Web
server) 151
input tray
capacity 49
loading 45
locating 6
interface ports
locating 8, 9
types included 4
international dialing 118
IP address
Macintosh,
troubleshooting 213
manual configuration 37
ISDN
faxing 116
J
jams
common causes of 192
document feeder,
clearing 194
locations 193
output-bin, clearing 195
tray, clearing 197
K
Korean EMC statement 236
L
labels
printing (Windows) 61
landscape orientation
changing (Windows) 71
laser safety statements 236, 237
LaserJet Scan (Windows) 88
letterhead
printing (Windows) 60
license, software 222
light copying 207
light patterns
control panel 186
light print, troubleshooting 203
lightness
copy contrast 82
faded print,
troubleshooting 203
fax contrast 107
lines, troubleshooting
copies 207
printed pages 204
scans 208
link speed settings 37
loading media
document feeder 48
input tray 45
lock
product 153
logs, fax
error 133
printing all 132
ENWW Index 245
loose toner, troubleshooting 204
M
Mac
changing paper types and
sizes 42
driver settings 27, 28
faxing 31
faxing from 120
problems,
troubleshooting 213
removing software 26
resize documents 28
scanning from TWAIN-
compliant software 89
scanning page-by-page 32,
88
scanning to e-mail 32, 88
scanning to file 32, 88
Mac driver settings
custom-size paper 28
Macintosh
drivers, troubleshooting 213
support 224
supported operating
systems 26
USB card,
troubleshooting 215
managing network 37
manual dialing 118
manual redial 119
material restrictions 232
Material Safety Data Sheet
(MSDS) 233
media
curled, troubleshooting 205
custom-size, Mac settings 28
default size for tray 50
document feeder, sizes
supported 135
fax autoreduction settings 111
first page 28
pages per sheet 29
supported sizes 43
wrinkled 206
memory
deleting faxes 115
reprinting faxes 124
specifications 4
menu
Copy setup 15
Fax functions 14
Fax Job status 14
Fax setup 16
Phone Book 14
Reports 15
Service 19
System setup 18
menu map
printing 145
mercury-free product 232
messages
control panel 189
Microsoft Word, faxing from 121
model
comparison 2
number, locating 10
modems, connecting 98
multiple pages per sheet
printing (Windows) 70
N
n-up printing
selecting (Windows) 70
network
IP address configuration 37
link speed settings 37
operating systems
supported 34
password, changing 37
password, setting 37
settings, changing 37
settings, viewing 37
network connections 36
network port
locating 9
Networking tab (embedded Web
server) 152
non-HP supplies 156
notes iii
number of copies, changing 74
number of print copies
changing (Windows) 56
O
OCR software 89
online support 224
opening printer drivers
(Windows) 55
operating environment
specifications 228
operating systems supported 22,
26
operating systems, networks 34
optical character recognition
software 89
ordering
part numbers for 218
supplies and accessories 218
ordering supplies
Web sites 217
orientation
changing (Windows) 71
paper, while loading 49
output bin
capacity 4, 49
locating 6
output quality
copy, troubleshooting 207
scans, troubleshooting 208
outside lines
dial prefixes 105
pauses, inserting 105
P
packaging product 225
page orientation
changing (Windows) 71
page sizes
scaling documents to fit
(Windows) 64
page-by-page scanning
(Mac) 32, 88
pages
blank 211
not printing 211
printing slowly 211
skewed 206
pages per minute 4
pages per sheet
selecting (Windows) 70
pages, skewed 202
paper
curled, troubleshooting 205
custom-size, Mac settings 28
document feeder, sizes
supported 135
fax autoreduction settings 111
first page 28
246 Index ENWW
loading orientation 49
pages per sheet 29
printing on preprinted letterhead
or forms (Windows) 60
supported sizes 43
supported types 44
wrinkled 206
paper handling
problem-solving 202
paper input trays
feeding problems, solving 202
paper jams. See jams
paper path, cleaning 175
paper size
changing 42
changing (Windows) 59
custom (Windows) 59
paper type
changing (Windows) 59
paper types
changing 42
paper, covers
printing (Windows) 63
paper, ordering 218
paper, special
printing (Windows) 61
part numbers
print cartridges 218
pauses, inserting 105
PBX
faxing 116
phone book, fax
deleting all entries 104
HP Toolbox 147
importing 103
phones
receiving faxes from 99, 124
phones, connecting extra 99
phones, downstream
sending faxes from 122
physical specifications 228
pickup roller
change 162
clean 168
pixels per inch (ppi), scanning
resolution 91
polling faxes 114
portrait orientation
changing (Windows) 71
ports
locating 8, 9
troubleshooting
Macintosh 215
types included 4
power
consumption 228
problem-solving 184
ppi (pixels per inch), scanning
resolution 91
prefixes, dial 105
preprinted paper
printing (Windows) 60
presets (Mac) 28
print cartridges
door release, locating 6
non-HP 156
part numbers 218
recycling 156, 231
redistributing toner 157
status, viewing 147
storage 156
warranty 221
print density 210
print job
canceling 54
print media
supported 43
print-cartridges
replacing 159
printer drivers
supported 22
printer drivers (Mac)
changing settings 27
settings 28
printer drivers (Windows)
changing settings 23
choosing 210
settings 55
printing
configuration page 144
demo page 145
Macintosh 28
menu map 145
settings (Mac) 28
settings (Windows) 55
supplies status page 144
troubleshooting 211
priority, settings 22, 26
private receive 113
problem-solving
clear jams 192
connectivity 211
control-panel messages 189
image quality 203
Mac issues 213
paper handling 202
performance 211
status-light patterns 186
Windows issues 213
See also solving
product
cleaning 168
model comparison 2
serial number, locating 10
product registration 150
protocol settings, fax 135
pulse-dialing 106
Q
quality
copy settings 79
copy, troubleshooting 207
print settings (Macintosh) 28
scans, troubleshooting 208
quick sets 57
R
Readiris OCR software 89
receiving faxes
answer mode, setting 109
autoreduction settings 111
blocking 109
error report, printing 133
from extension phone 99
from software 125
log, HP Toolbox 149
polling 114
reprinting 124
ring patterns, settings 111
rings-to-answer settings 110
silence-detect mode 112
stamp-received setting 113
troubleshooting 138
when you hear fax tones 124
recycling
HP printing supplies returns and
environmental program 231
recycling supplies 156
ENWW Index 247
redial
manually 119
redialing
automatically, settings 106
redistributing toner 157
reducing documents
copying 76
registration, product 150
removing Mac software 26
repacking product 225
repeating defects,
troubleshooting 209
repetitive defects,
troubleshooting 206
reports
configuration page 16, 144
demo page 15, 145
fax 15
menu map 16, 145
supplies status page 16, 144
reports, fax
error 133
printing all 132
reprinting faxes 124
resize documents
Mac 28
Windows 64
resizing documents
copying 76
resolution
changing (Windows) 59
fax 107
scanning 91
specifications 4
restoring factory-set defaults 185
ring patterns 111
ring tones
distinctive 111
rings-to-answer setting 110
ruler, repetitive defect 209
S
safety statements 236, 237
scale documents
Mac 28
Windows 64
scaling documents
copying 76
scanner
glass cleaning 81, 93, 180
scanning
black and white 92
blank pages,
troubleshooting 208
canceling 90
color 91
file formats 91
from HP LaserJet Scan
(Windows) 88
from Mac software 32
grayscale 92
methods 88
OCR software 89
page-by-page (Mac) 32, 88
quality, troubleshooting 208
resolution 91
to e-mail (Mac) 32, 88
to file (Mac) 32, 88
TWAIN-compliant software 89
WIA-compliant software 89
scatter, troubleshooting 206
sending faxes
ad hoc groups 119
canceling 115
delaying 122
error report, printing 133
forwarding 108
from downstream
telephone 122
from software 120
log, HP Toolbox 149
manual dialing 118
troubleshooting 135
separation pad
change 166
clean 172
serial number, locating 10
service
information form 226
repacking product 225
Service menu 19
settings
driver presets (Mac) 28
drivers 23
drivers (Mac) 27
factory-set defaults,
restoring 185
priority 22, 26
Settings tab (embedded Web
server) 152
shipping product 225
silence-detect mode 112
size specifications, product 228
size, copy
reducing or enlarging 76
sizes, media
Fit to Page setting, faxing 111
skewed pages 202, 206
slow speed, troubleshooting
faxing 137, 140
small documents
copying 75
smeared toner,
troubleshooting 204
software
embedded Web server 24
Readiris OCR 89
receiving faxes 125
scanning from TWAIN or
WIA 89
sending faxes 120
settings 22, 26
software license
agreement 222
supported operating
systems 22, 26
uninstalling for Windows 23
uninstalling Mac 26
Windows 24
Windows components 21
solving
direct-connect problems 211
feeding problems 202
network problems 211
skewed pages 202
See also problem-solving
special media
guidelines 40
special paper
guidelines 40
printing (Windows) 61
special paper for covers
printing (Windows) 63
specifications
electrical and acoustic 228
environment 228
physical 228
product features 4
specks, troubleshooting 203
248 Index ENWW
speed
fax, troubleshooting 137, 140
print specifications 4
spots, troubleshooting 203
status
fax job 14
viewing 147
status-light patterns 186
storing
print cartridges 156
product 228
streaks, troubleshooting 204
supplies
counterfeit 156
non-HP 156
ordering 150, 217, 218
part numbers 218
recycling 156, 231
status, viewing 147
supplies status page
printing 144
support
online 150, 224
repacking product 225
service information form 226
supported media 43
System setup menu 18
T
TCP/IP
operating systems
supported 34
technical support
online 224
repacking product 225
service information form 226
telephones
receiving faxes from 99, 124
telephones, connecting extra 99
telephones, downstream
sending faxes from 122
temperature specifications 228
text, troubleshooting 205
tips iii
tone-dialing 106
toner
loose, troubleshooting 204
redistributing 157
scatter, troubleshooting 206
smeared, troubleshooting 204
specks, troubleshooting 203
toner cartridges. See print
cartridges
transparencies
printing (Windows) 61
tray
capacity 4
jams, clearing 197
trays
default media size 50
double-sided printing 29
locating 6
paper orientation 49
troubleshooting
blank pages 211
blank scans 208
control panel messages 189
copy quality 207
curled media 205
dialing 136
direct-connect problems 211
faded print 203
fax error-correction
setting 134
faxes 126
lines, copies 207
lines, printed pages 204
lines, scans 208
loose toner 204
Mac problems 213
network problems 211
pages not printing 211
pages printing slowly 211
pages too dark 207
pages too light 207
receiving faxes 138
repeating defects 209
repetitive defects 206
scan quality 208
sending faxes 135
skewed pages 206
speed, faxing 137, 140
text 205
toner scatter 206
toner smear 204
toner specks 203
USB cables 211
wrinkles 206
See also solving; problem-
solving
troubleshooting checklist 184
TWAIN-compliant software,
scanning from 89
two-sided printing
Windows 66
U
unblocking fax numbers 109
uninstalling Mac software 26
uninstalling Windows software 23
USB cable, part number 218
USB port
locating 8, 9
troubleshooting 211
troubleshooting
Macintosh 215
type included 4
V
V.34 setting 135
vertical lines,
troubleshooting 204
vertical white or faded
stripes 207
VoIP
faxing 116
volume
settings 19
volume, adjusting 112
W
warnings iii
warranty
customer self repair 224
license 222
print cartridges 221
product 220
watermarks
printing (Windows) 66
wavy paper, troubleshooting 205
Web sites
customer support 224
fraud reports 156
Macintosh customer
support 224
Material Safety Data Sheet
(MSDS) 233
ordering supplies 217
ENWW Index 249
white or faded stripes,
troubleshooting 207
WIA-compliant software, scanning
from 89
Windows
changing paper types and
sizes 42
driver settings 23
faxing from 120
problem-solving issues 213
scanning from TWAIN or WIA
software 89
software components 21, 24
software for 146
supported operating
systems 22
Word, faxing from 121
wrinkles, troubleshooting 206
250 Index ENWW
© 2010 Hewlett-Packard Development Company, L.P.
www.hp.com
*CE481-90904*
*CE481-90904*
CE481-90904

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