Hp Officejet J3680 Multifunction Printer Cb071Aaba Users Manual J3500/J3600 All In One Series User Guide

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2015-02-09

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Contents
Get started
- Find other resources for the product
- Understand the device parts
Use the device
Print
Copy
Scan
Fax
Configure and manage
Maintain and troubleshoot
HP supplies
- Order printing supplies online
- Supplies
  - Print cartridges
  - HP media
Support and warranty
Device specifications
Regulatory information
Index

HP Officejet J3500/J3600

User Guide

HP Officejet J3500/J3600

All-in-One series

User Guide

Development Company, L.P.

Hewlett-Packard Company

notices

The information contained in this

document is subject to change without

notice.

adaptation, or translation of this

material is prohibited without prior

written permission of Hewlett-Packard,

except as allowed under copyright laws.

The only warranties for HP products

and services are set forth in the express

warranty statements accompanying

such products and services. Nothing

herein should be construed as

constituting an additional warranty. HP

shall not be liable for technical or

editorial errors or omissions contained

herein.

Acknowledgements

Windows and Windows XP are U.S.

registered trademarks of Microsoft

Corporation. Windows Vista is either a

registered trademark or trademark of

Microsoft Corporation in the United

States and/or other countries.

Adobe® and Acrobat® are trademarks

of Adobe Systems Incorporated.

Safety information

Always follow basic safety precautions

when using this product to reduce risk

of injury from fire or electric shock.

1. Read and understand all instructions

in the documentation that comes with

the device.

2. Use only a grounded electrical outlet

when connecting this product to a

power source. If you do not know

whether the outlet is grounded, check

with a qualified electrician.

3. Observe all warnings and

instructions marked on the product.

4. Unplug this product from wall outlets

before cleaning.

5. Do not install or use this product near

water, or when you are wet.

6. Install the product securely on a

stable surface.

7. Install the product in a protected

location where no one can step on or

trip over the line cord, and the line cord

cannot be damaged.

8. If the product does not operate

normally, see Maintain and

troubleshoot.

9. There are no user-serviceable parts

inside. Refer servicing to qualified

service personnel.

Accessibility

The device provides a number of

features that make it accessible for

people with disabilities.

Visual

The device software is accessible for

users with visual impairments or low

vision through the use of your operating

system's accessibility options and

features. It also supports most assistive

technology such as screen readers,

Braille readers, and voice-to-text

applications. For users who are color

blind, colored buttons and tabs used in

the software and on the control panel

have simple text or icon labels that

convey the appropriate action.

Mobility

For users with mobility impairments, the

device software functions can be

executed through keyboard

commands. The software also supports

Windows accessibility options such as

StickyKeys, ToggleKeys, FilterKeys,

and MouseKeys. The device doors,

buttons, paper trays, and paper guides

can be operated by users with limited

strength and reach.

Support

For more details about the accessibility

of this product and HP's commitment to

product accessibility, visit HP's Web

site at www.hp.com/accessibility.

For accessibility information for the Mac

OS, visit the Apple Web site at

www.apple.com/accessibility.

Contents

1 Get started

Find other resources for the product .........................................................................................9

Understand the device parts.....................................................................................................10

Front view...........................................................................................................................10

Printing supplies area.........................................................................................................11

Back view............................................................................................................................11

Control panel buttons and lights.........................................................................................12

Connection information.......................................................................................................13

2 Use the device

Use control panel menus..........................................................................................................15

Control-panel message types...................................................................................................15

Status messages................................................................................................................16

Warning messages.............................................................................................................16

Error messages..................................................................................................................16

Critical error messages.......................................................................................................16

Change device settings............................................................................................................16

Use the HP Solution Center (Windows)...................................................................................17

Use the HP photo and imaging software..................................................................................17

Text and symbols......................................................................................................................18

Type numbers and text on the control-panel keypad.........................................................19

To enter text..................................................................................................................19

To enter a space, pause, or symbol.............................................................................19

To erase a letter, number, or symbol............................................................................19

Available symbols for dialing fax numbers.........................................................................20

Load originals...........................................................................................................................20

Load an original in the automatic document feeder (ADF).................................................20

Select print media.....................................................................................................................21

Tips for selecting and using print media.............................................................................21

Understand specifications for supported media.................................................................22

Understand supported sizes.........................................................................................22

Understand supported media types and weights.........................................................23

Set minimum margins.........................................................................................................24

Load media...............................................................................................................................24

Load full-size paper............................................................................................................24

Load 10 x 15 cm (4 x 6 inch) photo paper..........................................................................26

Load index cards................................................................................................................27

Load envelopes..................................................................................................................28

Load other types of paper...................................................................................................28

Print on special and custom-sized media.................................................................................29

Print on special or custom-sized media (Windows)............................................................30

Print on special or custom-sized media (Mac OS).............................................................30

Set up speed-dial entries..........................................................................................................31

Set up fax numbers as speed-dial entries or groups..........................................................31

Set up speed-dial entries..............................................................................................31

Set up a speed-dial group............................................................................................31

Print and view a list of speed-dial entries...........................................................................32

View a list of speed-dial entries....................................................................................32

3Print

Change print settings................................................................................................................33

Change settings from an application for current jobs (Windows).......................................33

Change default settings for all future jobs (Windows)........................................................33

Change settings (Mac OS).................................................................................................34

Print on both sides (duplexing).................................................................................................34

Guidelines for printing on both sides of a page..................................................................34

Perform duplexing..............................................................................................................34

Cancel a print job......................................................................................................................35

4Copy

Make copies from the control panel..........................................................................................37

Change the copy settings.........................................................................................................37

Set the number of copies..........................................................................................................38

Set the copy paper size............................................................................................................38

Set the copy paper type............................................................................................................38

Change copy speed or quality..................................................................................................39

Resize an original to fit onto letter or A4 paper........................................................................40

Copy a legal-size document onto letter paper..........................................................................40

Adjust the lightness and darkness of your copy.......................................................................41

Enhance blurred areas of your copy.........................................................................................41

Enhance light areas of your copy.............................................................................................42

Cancel a copy job.....................................................................................................................42

5Scan

Scan an original........................................................................................................................43

Scan an original to a program on a computer....................................................................43

Scan from a TWAIN-compliant or a WIA-compliant program...................................................44

Scan from a TWAIN-compliant program.............................................................................44

Scan from a WIA-compliant program..................................................................................44

Edit a scanned original.............................................................................................................44

Edit a scanned photo or graphic.........................................................................................45

Edit a scanned document using optical character recognition (OCR) software.................45

Change scan settings...............................................................................................................45

Cancel a scan job.....................................................................................................................45

6Fax

Send a fax................................................................................................................................47

Send a basic fax.................................................................................................................47

Send a fax manually from a phone.....................................................................................48

Send a fax using monitor dialing........................................................................................49

Send a fax from memory....................................................................................................50

Schedule a fax to send later...............................................................................................50

Send a fax to multiple recipients.........................................................................................51

Send a fax to multiple recipients from the control panel ..............................................51

Send a fax to multiple recipients from the HP Photosmart Studio Software (Mac

OS)...............................................................................................................................52

Send a color original or photo fax.......................................................................................53

Change the fax resolution and Lighter / Darker settings...................................................53

Change the fax resolution.............................................................................................53

Change the Lighter / Darker setting............................................................................54

Set new default settings...............................................................................................55

Send a fax in Error Correction Mode..................................................................................55

Receive a fax............................................................................................................................55

Receive a fax manually......................................................................................................56

Set up backup fax reception...............................................................................................56

Reprint received faxes from memory..................................................................................57

Poll to receive a fax............................................................................................................58

Forward faxes to another number......................................................................................58

Set the paper size for received faxes.................................................................................59

Set automatic reduction for incoming faxes........................................................................59

Block junk fax numbers......................................................................................................60

Set the junk fax mode...................................................................................................60

Add numbers to the junk fax list...................................................................................60

Remove numbers from the junk fax list........................................................................61

Change fax settings..................................................................................................................61

Configure the fax header....................................................................................................62

Set the answer mode (Auto answer)..................................................................................62

Set the number of rings before answering..........................................................................62

Change the answer ring pattern for distinctive ring............................................................63

Set the fax error correction mode.......................................................................................63

Set the dial type..................................................................................................................64

Set the redial options..........................................................................................................64

Set the fax speed................................................................................................................64

Fax over the Internet................................................................................................................65

Test fax setup...........................................................................................................................65

Use reports...............................................................................................................................66

Print fax confirmation reports..............................................................................................66

Print fax error reports..........................................................................................................67

Print and view the fax log...................................................................................................67

Cancel a fax..............................................................................................................................68

7 Configure and manage

Manage the device...................................................................................................................69

Monitor the device..............................................................................................................69

Administer the device.........................................................................................................70

Contents

Use device management tools.................................................................................................70

Toolbox (Windows).............................................................................................................70

Open the Toolbox.........................................................................................................71

Toolbox tabs ................................................................................................................71

HP Printer Utility (Mac OS).................................................................................................71

Open the HP Printer Utility............................................................................................71

HP Printer Utility panels................................................................................................72

Set up faxing for the device .....................................................................................................72

Set up faxing (parallel phone systems)..............................................................................73

Choose the correct fax setup for your home or office...................................................73

Select your fax setup case...........................................................................................75

Case A: Separate fax line (no voice calls received).....................................................76

Case B: Set up the device with DSL.............................................................................77

Case C: Set up the device with a PBX phone system or an ISDN line........................78

Case D: Fax with a distinctive ring service on the same line........................................79

Case E: Shared voice/fax line......................................................................................80

Case F: Shared voice/fax line with voice mail..............................................................81

Case G: Fax line shared with computer modem (no voice calls received)...................82

Case H: Shared voice/fax line with computer modem..................................................84

Case I: Shared voice/fax line with answering machine................................................88

Case J: Shared voice/fax line with computer modem and answering machine............89

Case K: Shared voice/fax line with computer dial-up modem and voice mail..............93

Serial-type fax setup...........................................................................................................95

Configure the device (Windows)...............................................................................................96

Direct connection................................................................................................................96

Install the software before connecting the device (recommended)..............................96

Connect the device before installing the software........................................................97

Share the device on a locally shared network..............................................................97

Configure the device (Mac OS)................................................................................................98

Install the software for a direct connection.........................................................................98

Share the device on a locally shared network....................................................................98

Uninstall and reinstall the software...........................................................................................99

8 Maintain and troubleshoot

Work with print cartridges.......................................................................................................103

Supported print cartridges................................................................................................103

Handle the print cartridges...............................................................................................104

Replace the print cartridges..............................................................................................104

Align the print cartridges...................................................................................................108

Clean the print cartridges.................................................................................................109

Clean the print cartridge contacts.....................................................................................110

Clean the area around the ink nozzles.............................................................................112

Store print cartridges........................................................................................................113

Clean the device.....................................................................................................................114

Clean the glass strip.........................................................................................................114

Clean the white strip.........................................................................................................115

Clean the exterior.............................................................................................................116

Troubleshooting tips and resources.......................................................................................116

Solve printing problems..........................................................................................................116

The device shuts down unexpectedly...............................................................................117

Error message appears on control-panel display.............................................................117

The device is not responding (nothing prints)...................................................................117

Device takes a long time to print......................................................................................118

Blank or partial page printed.............................................................................................118

Something on the page is missing or incorrect.................................................................118

Placement of the text or graphics is wrong.......................................................................119

Poor print quality and unexpected printouts...........................................................................119

Poor quality printouts........................................................................................................120

Meaningless characters print............................................................................................120

Ink is smearing..................................................................................................................121

Ink is not filling the text or graphics completely................................................................121

Output is faded or dull colored..........................................................................................121

Colors are printing as black and white..............................................................................122

Wrong colors are printing.................................................................................................122

Printout shows bleeding colors.........................................................................................122

Colors do not line up properly...........................................................................................122

Lines or dots are missing from text or graphics................................................................122

Solve paper-feed problems....................................................................................................123

Media is not supported for the printer or tray....................................................................123

Media is not picked up from the tray.................................................................................123

Media is not coming out correctly.....................................................................................123

Pages are skewing...........................................................................................................123

Multiple pages are being picked up..................................................................................123

Solve copy problems..............................................................................................................124

No copy came out.............................................................................................................124

Copies are blank...............................................................................................................124

Documents are missing or faded......................................................................................124

Size is reduced.................................................................................................................125

Copy quality is poor..........................................................................................................125

Copy defects are apparent...............................................................................................125

Error messages appear....................................................................................................126

Solve scan problems..............................................................................................................126

Scanner did nothing..........................................................................................................126

Scan takes too long..........................................................................................................126

Part of the document did not scan or text is missing........................................................127

Text cannot be edited.......................................................................................................127

Error messages appear....................................................................................................128

Scanned image quality is poor.........................................................................................128

Scan defects are apparent...............................................................................................129

Solve fax problems.................................................................................................................129

The fax test failed.............................................................................................................130

Troubleshoot installation issues.............................................................................................141

Hardware installation suggestions....................................................................................141

Software installation suggestions.....................................................................................142

Clear paper jams....................................................................................................................142

Avoid paper jams....................................................................................................................144

Contents

A HP supplies

Order printing supplies online.................................................................................................145

Supplies..................................................................................................................................145

Print cartridges..................................................................................................................145

HP media..........................................................................................................................145

B Support and warranty

Hewlett-Packard limited warranty statement..........................................................................148

Obtain electronic support........................................................................................................149

Obtain HP telephone support.................................................................................................149

Before you call..................................................................................................................149

Support process...............................................................................................................149

HP support by phone........................................................................................................150

Phone support period.................................................................................................150

Telephone support numbers.......................................................................................150

Placing a call...............................................................................................................151

After the phone support period...................................................................................152

Additional warranty options..............................................................................................152

HP Quick Exchange Service (Japan)...............................................................................152

Call HP Korea customer support......................................................................................153

Prepare the device for shipment.............................................................................................153

Remove the print cartridges before shipment...................................................................153

Remove the control-panel faceplate.................................................................................154

Pack the device......................................................................................................................155

C Device specifications

Physical specifications............................................................................................................157

Product features and capacities.............................................................................................157

Memory specifications............................................................................................................158

System requirements..............................................................................................................158

Print specifications..................................................................................................................159

Copy specifications.................................................................................................................159

Fax specifications...................................................................................................................159

Scan specifications.................................................................................................................160

Environmental specifications..................................................................................................160

Electrical specifications..........................................................................................................160

Acoustic emission specifications (noise levels per ISO 7779)................................................160

D Regulatory information

FCC statement........................................................................................................................164

Notice to users in Korea.........................................................................................................164

VCCI (Class B) compliance statement for users in Japan......................................................164

Notice to users in Japan about the power cord......................................................................165

RoHS notices (China only).....................................................................................................165

Noise emission statement for Germany.................................................................................165

Notice to users of the U.S. telephone network: FCC requirements........................................166

Notice to users of the Canadian telephone network...............................................................166

Notice to users in the European Economic Area....................................................................168

Australia wired fax statement.................................................................................................168

Warning for Australia and New Zealand with phone handset.................................................168

Regulatory model number......................................................................................................168

Declaration of conformity........................................................................................................169

Environmental product stewardship program.........................................................................170

Paper use.........................................................................................................................170

Plastics.............................................................................................................................170

Material safety data sheets...............................................................................................170

Recycling program............................................................................................................170

HP inkjet supplies recycling program...............................................................................170

Disposal of waste equipment by users in private households in the European

Union................................................................................................................................171

Energy consumption.........................................................................................................171

Index............................................................................................................................................173

Contents

1 Get started

This guide provides details about how to use the device and to resolve problems.

•Find other resources for the product

•Understand the device parts

Find other resources for the product

You can obtain product information and further troubleshooting resources that are not

included in this guide from the following resources:

Resource Description Location

Setup poster Provides illustrated setup

information.

A printed version of the

document is provided with the

device.

Fax Getting Started Guide Provides instructions for

setting up the device and

information about the warranty

and safety issues.

A printed version of the

document is provided with the

device.

Readme file and release

notes

Provide late-breaking

information and

troubleshooting tips.

Included on the Starter CD.

Toolbox (Microsoft®

Windows®)

Provides tools to align the

device, clean print cartridges,

print a test page, view ink level

of print cartridges, and order

supplies online.

For more information, see

Toolbox (Windows).

The Toolbox is typically

installed with the device

software as an available

installation option.

HP Printer Utility (Mac OS)

(Mac OS supported by

HP Officejet J3600 only)

Contains tools to configure

print settings, align the device,

clean the print cartridges, view

ink level of print cartridges,

order supplies online, and find

support information from the

Web site.

For more information, see HP

Printer Utility (Mac OS).

The HP Printer Utility is

typically installed with the

device software.

Control panel Provides status, error, and

warning information about

operations.

For more information, see

Control panel buttons and

lights.

Logs and reports Provides information about

events that have occurred.

For more information, see

Monitor the device.

HP Web sites Provide the latest printer

software, and product and

support information.

www.hp.com/support

www.hp.com

Get started 9

Resource Description Location

HP telephone support Lists information to contact

HP. During the warranty

period, this support is often

free of charge.

For more information, see

Obtain HP telephone support.

HP photo and imaging

software help

Provides information about

using the software.

For more information, see Use

the HP photo and imaging

software.

Understand the device parts

•Front view

•Printing supplies area

•Back view

•Control panel buttons and lights

•Connection information

Front view

1Document feeder tray

2Control panel display

3Paper guides

4Control panel

5Print cartridge door

6Input tray

7Tray extender

8Paper-width guide

9Document catcher

Chapter 1

(continued)

10 Get started

10 Document catcher extender

11 Handset

Printing supplies area

1Print cartridge door

2Print cartridges

NOTE: The HP Officejet J3500 supports a black print cartridge only.

Back view

1Power connection

2Rear universal serial bus (USB) port

3Fax ports (1-LINE and 2-EXT)

4Rear door

5Rear door access tab

(continued)

Understand the device parts 11

Control panel buttons and lights

The following diagram and related table provide a quick reference to the control panel

features.

Label Name and Description

1Speed Dial: Selects a speed dial number.

2Redial/Pause: Redials the most recently dialed number or inserts a 3-second pause in a fax

number.

3Lighter / Darker: Lightens or darkens black-and-white faxes being sent.

4Fax Resolution: Adjusts the resolution for black-and-white faxes being sent.

5On light: Indicates, when lighted, that the device is on. The light blinks when the device is

performing a task.

6Attention light: When blinking, the attention light indicates an error has occurred that requires

your attention.

7Display: View menus and messages.

8Auto Answer: Switches among the Answer Mode settings. Depending on the setting, the device

automatically answers incoming phone calls, requires you to receive the fax manually, or

"listens" for fax tones.

9Flash: Cancels a fax and brings up a dial tone. Also used to answer a call waiting.

10 Setup: Presents the Setup Menu for generating reports, changing fax and other maintenance

settings, and accessing the Help menu. Press to scroll through the Help topics available, and

then press OK to select a topic. The Help topic you select opens on your computer screen.

11 Fax Menu: Places the device in fax mode and presents the Fax Menu. Press Fax Menu

repeatedly to scroll through the options in the Fax Menu.

12 Scan To: Places the device in scan mode and presents the Scan To menu for selecting a scan

destination.

13 Copy Menu: Places the device in copy mode and presents the Copy Menu. Press Copy

Menu repeatedly to scroll through the options in the Copy Menu.

Chapter 1

12 Get started

Label Name and Description

14 Start Black: Starts a black-and-white copy, scan, or fax job.

Start Color: Starts a color copy, scan, or fax job (HP Officejet J3600 only.)

15 Cancel: Stops a job, exits a menu, or exits settings.

16 Right arrow: Increases values on the display.

17 OK: Selects a menu or a setting on the display.

18 Left arrow: Decrease values on the display.

19 Power: Turns the device on or off. The On light next to the Power button is lit when the device

is on. The light blinks while performing a job.

When the device is off, a minimal amount of power is still supplied to the device. To completely

disconnect the power supply to the HP All-in-One, turn the device off, and then unplug the power

cord.

20 Keypad: Enter fax numbers, values, or text.

21 One-touch speed dial buttons: Accesses the first ten speed dial numbers. Press a speed dial

button once to select the speed dial number presented in the left column. Press the same speed

dial button a second time to select the speed dial number in the right column.

Connection information

Description Recommended number

of connected

computers for best

performance

Supported software

features

Setup instructions

USB connection One computer connected

with a USB cable to the

rear USB 2.0 high-speed

port on the device.

All features are

supported.

Follow the setup poster

guide for detailed

instructions.

Printer sharing Up to five computers.

The host computer must

be turned on at all times,

or the other computers

cannot print to the device.

All features resident on

the host computer are

supported. Only print is

supported from the other

computers.

For Windows, follow the

instructions in Share the

device on a locally shared

network. For Mac OS,

follow the instructions in

Share the device on a

locally shared network.

(continued)

Understand the device parts 13

Chapter 1

14 Get started

2 Use the device

This section contains the following topics:

•Use control panel menus

•Control-panel message types

•Change device settings

•Use the HP Solution Center (Windows)

•Use the HP photo and imaging software

•Text and symbols

•Load originals

•Select print media

•Load media

•Print on special and custom-sized media

•Set up speed-dial entries

Use control panel menus

The following sections provide a quick reference to top-level menus that appear on the

control-panel display. To display a menu, press the menu button for the function you want

to use.

•Scan menu: Presents a list of destinations; for example, HP photo and imaging

software.

•Fax menu: Allows you to enter a fax or speed-dial number, or display the Fax menu.

Menu options include:

• Modifying resolution

• Lightening/darkening

• Sending delayed faxes

• Setting up new defaults

•Copy menu: Menu options include:

• Selecting copy quantities

• Reducing/enlarging

• Selecting media type and size

Control-panel message types

This section contains the following topics:

•Status messages

•Warning messages

•Error messages

•Critical error messages

Use the device 15

Status messages

Status messages reflect the current state of the device. They inform you of normal

operation and require no action to clear them. They change as the state of the device

changes. Whenever the device is ready, not busy, and has no pending warning

messages, the status message READY appears if the device is turned on.

Warning messages

Warning messages inform you of events that require your attention, but they do not

prevent the device from operating. An example of a warning message is a low ink warning.

These messages appear until you resolve the condition.

Error messages

Error messages communicate that some action must be performed, such as adding

media or clearing a media jam. These messages are usually accompanied by a blinking

red Attention light. Take the appropriate action to continue printing.

If the error message shows an error code, press the Power button to turn off the device,

and then turn it on again. In most situations, this action solves the problem. If the message

persists, your device might need service. For more information, see Support and

warranty.

Critical error messages

Critical error messages inform you of a device failure. Some of these messages can be

cleared by pressing the Power button to turn off the device, and then turning it on again.

If a critical error persists, service is required. For more information, see Support and

warranty.

Change device settings

You can change the device settings from these places:

• From the control panel.

• From the HP Solution Center (Windows) or HP Device Manager (Mac OS). For more

information, see Use the HP photo and imaging software.

NOTE: When you are configuring settings in HP Solution Center or in HP Device

Manager, you cannot see the settings that have been configured from the control

panel (such as the scan settings).

To change settings from the control panel

1. At the control panel, press the menu button for the function you are using (for example,

Copy Menu).

2. To reach the option that you want to change, use one of the following methods:

• Press a control-panel button, and then use the left or right arrow keys to adjust

the value.

• Select the option from the menu on the control-panel display.

3. Select the value that you want, and then press OK.

Chapter 2

16 Use the device

To change settings from the HP Solution Center (Windows)

▲See Use the HP photo and imaging software.

To change settings from the HP photo and imaging software (Mac OS)

1. Click the HP Device Manager icon in the Dock.

2. Select the device in the Devices drop-down menu.

3. On the Information and Settings menu, click an item that you want to change.

NOTE: Mac OS is supported by HP Officejet J3600 only.

Use the HP Solution Center (Windows)

On a Windows computer, the HP Solution Center is the entry point for the HP Photosmart

Software. Use the HP Solution Center to change print settings, start the Fax Setup

Wizard, order supplies, and access the onscreen Help.

The features available in the HP Solution Center vary depending on the devices you have

installed. The HP Solution Center is customized to show icons that are associated with

the selected device. If the selected device is not equipped with a particular feature, then

the icon for that feature does not appear in the HP Solution Center.

If the HP Solution Center on your computer does not contain any icons, an error might

have occurred during the software installation. To correct this, use the Control Panel in

Windows to completely uninstall the HP Photosmart Software, and then reinstall the

software. For more information, see the onscreen Help that came with the device.

For information about opening the HP Solution Center, see Use the HP photo and imaging

software.

Use the HP photo and imaging software

You can use the HP photo and imaging software to access many features that are not

available from the control panel.

The software is installed on your computer during setup. For further information, see the

setup documentation that came with your device.

Access to the HP photo and imaging software differs by operating system (OS). For

example, if you have a Windows computer, the HP photo and imaging software entry

point is the HP Photosmart Software window. If you have a Macintosh computer, the HP

photo and imaging software entry point is the HP Photosmart Studio window. Regardless,

Use the HP Solution Center (Windows) 17

the entry point serves as the launching pad for the HP photo and imaging software and

services.

To open the HP Photosmart Software on a Windows computer

1. Do one of the following:

• On the Windows desktop, double-click the HP Photosmart Software icon.

• In the system tray at the far right of the Windows taskbar, double-click the HP

Digital Imaging Monitor icon.

• On the taskbar, click Start, point to Programs or All Programs, select HP, and

then click the HP Photosmart Software.

2. If you have more than one HP device installed, select the tab with your product's

name.

NOTE: On a Windows computer, the features available in the HP Photosmart

Software vary depending on the devices you have installed. The software is

customized to show icons that are associated with the selected device. If the

selected device is not equipped with a particular feature, then the icon for that

feature does not appear in the software.

TIP: If the HP Photosmart Software on your computer does not contain any

icons, an error might have occurred during the software installation. To correct

this, use the Control Panel in Windows to completely uninstall the HP Photosmart

Software; then reinstall the software.

To open the HP Photosmart Studio software on a Macintosh computer

1. Click the HP Photosmart Studio icon in the Dock.

The HP Photosmart Studio window appears.

NOTE: Mac OS is supported by HP Officejet J3600 only.

2. In the HP Photosmart Studio task bar, click Devices.

The HP Device Manager window appears.

3. Select your device from the Device drop-down menu.

From here, you can scan, send faxes, import documents, and perform maintenance

procedures such as checking the ink levels for the ink cartridges.

NOTE: On a Macintosh computer, the features available in the HP Photosmart

Studio software vary depending on the selected device.

TIP: When the HP Photosmart Studio software is opened, you can gain access

to the Dock menu shortcuts by selecting and holding the mouse button over the

HP Photosmart Studio icon in the Dock.

Text and symbols

You can use the keypad on the control panel to enter text and symbols.

You can also enter symbols from the keypad when you dial a fax or phone number. When

the device dials the number, it interprets the symbol and responds accordingly. For

example, if you enter a dash in the fax number, the device will pause before dialing the

Chapter 2

18 Use the device

remainder of the number. A pause is useful if you need to gain access to an outside line

before dialing the fax number.

NOTE: If you want to enter a symbol in your fax number, such as a dash, you need

to enter the symbol by using the keypad.

Type numbers and text on the control-panel keypad

You can enter text or symbols by using the keypad on the control panel.

After you are done entering text, press OK to store your entry.

To enter text

1. Press the keypad numbers that correspond to the letters of a name. For example, the

letters a, b, and c correspond to the number 2, as shown on the button below.

TIP: Press a button multiple times to see the available characters. Depending

on your language and country/region setting, other characters might be available

in addition to the ones shown on the keypad.

2. After the correct letter appears, wait for the cursor to advance automatically to the

right, or press the right arrow button. Press the number that corresponds to the next

letter in the name. Press the button multiple times until the correct letter appears. The

first letter of a word is automatically set to uppercase.

To enter a space, pause, or symbol

• To insert a space, press Space.

• To enter a pause, press Redial/Pause. A dash appears in the number sequence.

• To enter a symbol, such as @, press the Symbols button repeatedly to scroll through

the list of available symbols: asterisk (*), dash (-), ampersand (&), period (.), slash

(/), parentheses ( ), apostrophe ('), equals (=), number sign (#), at (@), underscore

(_), plus (+), exclamation (!), semicolon (;), question (?), comma (,), colon (:), percent

(%), and approximation (~).

To erase a letter, number, or symbol

▲If you make a mistake, press the left arrow button to clear it, and then make the correct

entry.

Text and symbols 19

Available symbols for dialing fax numbers

To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of

symbols. The following table provides the symbols that you can use in a fax or phone

number sequence, fax header information, and speed-dial entries.

Available

symbols

Description Available when entering

*Displays an asterisk symbol when

required for dialing.

Fax header name, speed-dial

names, speed-dial numbers, fax or

phone numbers, and monitor dial

entries

-When auto-dialing, the device enters a

pause in the number sequence.

Fax header name, fax header

number, speed-dial names, speed-

dial numbers, and fax or phone

numbers

( ) Displays a left or right parenthesis to

separate numbers, such as area codes,

for easier reading. These symbols do not

affect dialing.

Fax header name, fax header

number, speed-dial names, speed-

dial numbers, and fax or phone

numbers

WWhen auto-dialing, W causes the device

to wait for a dial tone before continuing to

dial.

Speed-dial numbers and fax or

phone numbers

RDuring auto-dialing, the R functions the

same as a Flash button on your telephone.

Speed-dial numbers and fax or

phone numbers

+Displays a plus symbol. This symbol does

not affect dialing.

Fax header name, fax header

number, speed-dial names, speed-

dial numbers, and fax or phone

numbers

Load originals

You can load an original for a copy, fax, or scan job in the automatic document feeder.

Originals that are loaded in the automatic document feeder are automatically fed into the

device.

CAUTION: In areas of high humidity and temperature; avoid putting photo originals

through the automatic document feeder. They could become jammed and damage

your photos.

TIP: To avoid scratches or other damage to your original photos, place your photo

in a transparent photo sleeve before loading.

Load an original in the automatic document feeder (ADF)

You can copy, scan, or fax a single or multiple-page A4, letter, or legal-size document by

placing it in the document feeder tray.

The document feeder tray holds a maximum of 20 sheets of letter or A4-size paper or 15

sheets of legal-size paper.

Chapter 2

20 Use the device

To load an original in the document feeder tray

1. Load your original, with the print side down, into the document feeder tray. Place the

pages so that the top edge of the document goes in first. Slide the media into the

automatic document feeder until you hear a beep or see a message on the display

indicating that the loaded pages were detected.

TIP: For more help on loading originals in the automatic document feeder, refer

to the diagram engraved in the document feeder tray.

2. Slide the width guides inward until they stop at the left and right edges of the media.

Select print media

The device is designed to work well with most types of office media. It is best to test a

variety of print media types before buying large quantities. Use HP media for optimum

print quality. Visit the HP Web site at www.hp.com for more information about HP media.

Tips for selecting and using print media

For the best results, observe the following guidelines.

• Always use media that conforms to the device specifications. For more information,

see Understand specifications for supported media.

• Load only one type of media at a time into a tray.

• Load media print-side down and aligned against the right and back edges of the tray.

For more information, see Load media.

• Do not overload the tray. For more information, see Understand specifications for

supported media.

• To prevent jams, poor print quality, and other printing problems, avoid the following

media:

• Multipart forms

• Media that is damaged, curled, or wrinkled

• Media with cutouts or perforations

• Media that is heavily textured, embossed, or does not accept ink well

• Media that is too lightweight or stretches easily

Select print media 21

Cards and envelopes

• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or windows.

Also avoid cards and envelopes with thick, irregular, or curled edges, or areas that

are wrinkled, torn, or otherwise damaged.

• Use tightly constructed envelopes, and make sure the folds are sharply creased.

• Load envelopes with the flaps facing up.

Photo media

•Use the Best mode to print photographs. Note that in this mode, printing takes longer

and more memory is required from your computer.

• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack

up may cause smearing.

Transparencies

• Insert transparencies with the rough side down and the adhesive strip pointing

towards the back of the device.

• Use the Normal mode to print transparencies. This mode provides longer drying time

and ensures that the ink dries completely before the next page is delivered to the

output tray.

• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack

up may cause smearing.

Custom-sized media

• Use only custom-sized media that is supported by the device.

• If your application supports custom-sized media, set the media size in the application

before printing the document. If not, set the size in the print driver. You might need

to reformat existing documents to print them correctly on custom-sized media.

Understand specifications for supported media

Use the following tables to determine the correct media to use with your device, and

determine what features will work with your media.

•Understand supported sizes

•Understand supported media types and weights

Understand supported sizes

NOTE: The HP Officejet J3600 supports all media listed in the table below. The

HP Officejet J3500 supports paper only.

Type Size

Paper A4: 210 x 297 mm (8.3 x 11.7 inches)

Legal: 216 x 356 mm (8.5 x 14 inches)

B5–JIS: 182 x 257 mm (7.2 x 10.1 inches)

Envelopes U.S. #10: 105 x 241 mm (4.13 x 9.5 inches)

Chapter 2

22 Use the device

Type Size

A2: 111 x 146 mm (4.4 x 5.8 inches)

DL: 110 x 220 mm (4.3 x 8.7 inches)

C6: 114 x 162 mm (4.5 x 6.4 inches)

Transparency film Letter: 216 x 279 mm (8.5 x 11 inches)

A4: 210 x 297 mm

Premium photo paper 10 x 15 cm (4 x 6 inches)

Letter: 216 x 280 mm (8.5 x 11 inches)

A4: 210 x 297 mm

Cards Index card: 127 x 203 mm (5 x 8 inches)

A4: 210 x 297 mm

Labels Letter: 216 x 279 mm (8.5 x 11 inches)

A4: 105 x 149 mm

Custom 102 x 152 mm up to 216 x 356 mm (4 x 6 inches up to 8.5 x 14

inches)

Understand supported media types and weights

NOTE: The HP Officejet J3600 supports all media listed in the table below. The

HP Officejet J3500 supports plain paper and legal paper only.

Type Paper weight Input tray* Output tray** Document

feeder tray

Plain paper 16 to 24 lb. (60 to

90 gsm)

up to 100

(16 lb. paper)

up to 20

(16 lb. paper)

up to 20

Legal paper 20 to 24 lb. (75 to

90 gsm)

up to 100

(16 lb. paper)

up to 20

(16 lb. paper)

up to 15

Cards up to 110 lb.

index (200 gsm)

20 10 N/A

Envelopes 20 to 24 lb. (75 to

90 gsm)

10 10 N/A

Transparency film N/A 25 up to 10 N/A

Labels N/A up to 20 up to 10 N/A

4 x 6 inch photo

paper

up to 75 lb. (280

gsm)

30 20 N/A

8.5 x 11 inch photo

paper

N/A 40 20 N/A

* Maximum capacity. The input tray has a maximum input stack height capacity of 10 mm.

** Output tray capacity is affected by the type of paper and the amount of ink you are

using. HP recommends emptying the output tray frequently.

(continued)

Select print media 23

Set minimum margins

NOTE: The HP Officejet J3500 does not support envelopes and cards.

Top (leading edge) Bottom (trailing

edge)

Left and Right

margins

U.S. (Letter, Legal,

Executive)

1.5 mm (0.06 inches) 12.7 mm (0.50

inches)

6.4 mm (0.25 inches)

ISO (A4, A5) and JIS (B5) 1.8 mm (0.07 inches) 12.7 mm (0.50

inches)

3.2 mm (0.13 inches)

Envelopes 3.2 mm (0.13 inches) 3.2 mm (0.13 inches) 1.0 mm (0.04 inches)

Cards 1.0 mm (0.04 inches) 12.7 mm (0.50

inches)

3.2 mm (0.13 inches)

Load media

This section describes the procedure for loading different types and sizes of paper into

the device for your copies, printouts, or faxes.

TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in

a resealable bag. If the paper is not stored properly, extreme changes in temperature

and humidity might result in curled paper that does not work well in the device.

This section contains the following topics:

•Load full-size paper

•Load 10 x 15 cm (4 x 6 inch) photo paper

•Load index cards

•Load envelopes

•Load other types of paper

Load full-size paper

You can load many types of letter, A4, or legal paper into the input tray of the device.

To load full-size paper

1. Slide the paper-width guide to its outermost position.

Chapter 2

24 Use the device

2. Flip the tray extender up toward you.

NOTE: When you use legal-size paper, leave the tray extender closed.

3. Tap a stack of paper on a flat surface to align the edges, and then check the paper

for the following:

• Make sure it is free of rips, dust, wrinkles, and curled or bent edges.

• Make sure all the paper in the stack is the same size and type.

Load media 25

4. Insert the stack of paper into the input tray with the short edge forward and the print

side down. Slide the stack of paper forward until it stops.

CAUTION: Make sure that the device is idle and silent when you load paper into

the input tray. If it is servicing the print cartridges or otherwise engaged in a task,

the paper stop inside the device might not be in place. You could push the paper

too far forward, causing the device to eject blank pages.

TIP: If you are using letterhead, insert the top of the page first with the print side

down. For more help on loading full-size paper and letterhead, refer to the diagram

engraved in the base of the input tray.

5. Slide the paper-width guide inward until it stops at the edge of the paper.

Do not overload the input tray; make sure the stack of paper fits within the input tray

and is no higher than the top of the paper-width guide.

Load 10 x 15 cm (4 x 6 inch) photo paper

(HP Officejet J3600 only)

You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the device. For

the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium

Photo Paper.

TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in

a resealable bag. If the paper is not stored properly, extreme changes in temperature

and humidity might result in curled paper that does not work well in the device.

For best results, set the paper type and paper size before copying or printing.

Chapter 2

26 Use the device

To load 10 x 15 cm ( 4 x 6 inch) photo paper with tab in the input tray

1. Remove all paper from the input tray.

2. Insert the stack of photo paper into the far-right side of the input tray with the short

edge forward and the print side down. Slide the stack of photo paper forward until it

stops.

Load the photo paper so that the tabs are closest to you.

TIP: For more help on loading small-size photo paper, refer to the guides

engraved in the base of the input tray for loading photo paper.

3. Slide the paper-width guide inward against the photo paper until it stops.

Do not overload the input tray; make sure the stack of paper fits within the input tray

and is no higher than the top of the paper-width guide.

Load index cards

(HP Officejet J3600 only)

You can load index cards into the input tray of the device to print notes, recipes, and other

text.

For best results, set the paper type and paper size before copying or printing.

To load index cards in the input tray

1. Remove all paper from the input tray.

2. Insert the stack of cards, print side down, into the far-right side of the input tray. Slide

the stack of cards forward until it stops.

3. Slide the paper-width guide inward against the stack of cards until it stops.

Do not overload the input tray; make sure the stack of cards fits within the input tray

and is no higher than the top of the paper-width guide.

Load media 27

Load envelopes

(HP Officejet J3600 only)

You can load one or more envelopes into the input tray of the device. Do not use shiny

or embossed envelopes or envelopes that have clasps or windows.

NOTE: For specific details on how to format text for printing on envelopes, consult

the help files in your word processing software. For best results, consider using a label

for the return address on envelopes.

To load envelopes

1. Remove all paper from the input tray.

2. Insert one or more envelopes into the far-right side of the input tray with the envelope

flaps up and on the left. Slide the stack of envelopes forward until it stops.

TIP: For more help on loading envelopes, refer to the diagram engraved in the

base of the input tray.

3. Slide the paper-width guide inward against the stack of envelopes until it stops.

Do not overload the input tray; make sure the stack of envelopes fits within the input

tray and is not higher than the top of the paper-width guide.

Load other types of paper

(HP Officejet J3600 only)

The following papers require extra attention to load them properly.

NOTE: Not all paper sizes and paper types are available with all the functions on

the device. Some paper sizes and paper types can only be used if you are starting a

print job from the Print dialog box in a software application. They are not available

for copying or faxing. Papers that are only available for printing from a software

application are indicated as such.

Chapter 2

28 Use the device

HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency

Film

▲Insert the film so that the white transparency strip (with arrows and the HP logo) is on

top and is going into the input tray first.

NOTE: The device cannot automatically detect the paper size or paper type. For

best results, set the paper type to transparency film before printing or copying

onto transparency film.

HP Iron-On Transfers (for printing only)

1. Flatten the transfer sheet completely before using it; do not load curled sheets.

TIP: To prevent curling, keep transfer sheets sealed in the original package until

you are ready to use them.

2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually

feed one sheet at a time into the input tray with the blue stripe facing up.

HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards (for

printing only)

▲Insert a small stack of HP greeting card paper into the input tray with the print side

down; slide the stack of cards forward until it stops.

TIP: Make sure the area on which you want to print is inserted first, facing down

in the input tray.

HP Inkjet labels (for printing only)

1. Always use letter or A4 label sheets designed for use with HP inkjet devices (such as

HP inkjet labels), and make sure that the labels are no more than two years old. Labels

on older sheets might peel off when the paper is pulled through the device, causing

subsequent paper jams.

2. Fan the stack of labels to make sure none of the pages are sticking together.

3. Place a stack of label sheets on top of full-size plain paper in the input tray, label side

down. Do not insert labels one sheet at a time.

For best results, set the paper type and paper size before copying or printing.

other documents.

You can specify the word-processing program that you want to use for editing. If the word-

processing icon is not present or active, either you do not have word-processing software

installed on your computer, or the scanner software did not recognize the program during

the installation. See the onscreen Help for the HP photo and imaging software for

information about how to create a link to the word-processing program.

The OCR software does not support scanning colored text. Colored text is always

converted to black-and-white text before being sent to OCR. Thus, all text in the final

document is in black and white, regardless of the original color.

Because of the complexity of some word-processing programs and their interaction with

the device, it is sometimes preferable to scan to Wordpad (a Windows accessory), and

then cut and paste the text into the preferred word-processing program.

Change scan settings

To change scan settings

•HP Device Manager (Mac OS): Launch HP Device Manager, click Information and

Settings, and then select Scan Preferences from the drop-down list.

•Windows: Open the device software, select Settings, select Scan Settings and

Preferences, then select from the available options and make your selections.

Cancel a scan job

▲Press Cancel on the control panel.

Change scan settings 45

Chapter 5

46 Scan

6Fax

You can use the device to send and receive faxes, including color faxes. You can

schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly and

easily to frequently used numbers. From the control panel, you can also set a number of

fax options, such as resolution and the contrast between lightness and darkness on the

faxes you send.

If the device is directly connected to a computer, you can use the HP photo and imaging

software to perform fax procedures that are not available from the control panel. For more

information, see Use the HP photo and imaging software.

NOTE: Before you begin faxing, make sure you have set up the device properly for

faxing. You might have already done this as part of the initial setup, by using either

the control panel or the software that came with the device. You can verify the fax is

set up correctly by running the fax setup test from the control panel. To run the fax

test, press Setup, select Tools, select Run fax test, and then press OK.

This section contains the following topics:

•Send a fax

•Receive a fax

•Change fax settings

•Fax over the Internet

•Test fax setup

•Use reports

•Cancel a fax

Send a fax

You can send a fax in a variety of ways. Using the control panel, you can send a black-

and-white or color fax. You can also send a fax manually from an attached phone. This

allows you to speak with the recipient before sending the fax.

•Send a basic fax

•Send a fax manually from a phone

•Send a fax using monitor dialing

•Send a fax from memory

•Schedule a fax to send later

•Send a fax to multiple recipients

•Send a color original or photo fax

•Change the fax resolution and Lighter / Darker settings

•Send a fax in Error Correction Mode

Send a basic fax

You can easily send a single- or multiple-page black-and-white fax by using the control

panel.

Fax 47

NOTE: If you need printed confirmation that your faxes were successfully sent,

enable fax confirmation before sending any faxes.

TIP: You can also send a fax manually from a phone or by using monitor dialing.

These features allow you to control the pace of your dialing. They are also useful

when you want to use a calling card to charge the call and you have to respond to

tone prompts while dialing.

To send a basic fax from the control panel

1. Load your originals. For additional information, see Load originals.

2. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed

dial button to select a speed dial, or press Redial/Pause to redial the last number

dialed.

TIP: To add a pause in the fax number you are entering, press Redial/Pause,

or press the Symbols (*) button repeatedly, until a dash (-) appears on the display.

3. Press START FAX Black.

If the device detects an original loaded in the automatic document feeder, it

sends the document to the number you entered.

TIP: If the recipient reports issues with the quality of the fax you sent, you can

try changing the resolution or contrast of your fax.

Send a fax manually from a phone

Sending a fax manually allows you to make a phone call and talk with the recipient before

you send the fax. This is useful if you want to inform the recipient that you are going to

send them a fax before sending it. When you send a fax manually, you can hear the dial

tones, telephone prompts, or other sounds through the handset on your telephone. This

makes it easy for you to use a calling card to send your fax.

Depending on how the recipient has their fax machine set up, the recipient might answer

the phone, or the fax machine might take the call. If a person answers the phone, you

can speak with the recipient before sending the fax. If a fax machine answers the call,

you can send the fax directly to the fax machine when you hear the fax tones from the

receiving fax machine.

NOTE: The HP Officejet J3500 supports black-and-white faxes only.

To send a fax manually from a phone

1. Load your originals. For additional information, see Load an original in the automatic

document feeder (ADF).

2. Dial the number by using the keypad on the phone that is connected to the device.

NOTE: Do not use the keypad on the control panel of the device when manually

sending a fax. You must use the keypad on your phone to dial the recipient's

number.

Chapter 6

48 Fax

3. If the recipient answers the telephone, you can engage in a conversation before

sending your fax.

NOTE: If a fax machine answers the call, you will hear fax tones from the

receiving fax machine. Proceed to the next step to transmit the fax.

4. When you are ready to send the fax, press START FAX Black or START FAX

Color.

NOTE: If prompted, select Send Fax, and then press START FAX Black or

START FAX Color again.

If you were speaking with the recipient before sending the fax, inform the recipient

that they should press Start on their fax machine after they hear fax tones.

The telephone line is silent while the fax is transmitting. At this point, you can hang

up the telephone. If you want to continue speaking with the recipient, remain on the

line until the fax transmission is complete.

To send a fax manually from a phone using the attached handset

1. Load your originals print side down and top first in the center of the document feeder

tray.

2. Pick up the handset that is attached to the HP All-in-One and dial the number by using

the keypad on the control panel.

3. If the recipient answers the telephone, you can engage in a conversation before

sending your fax.

NOTE: If a fax machine answers the call, you will hear fax tones from the

receiving fax machine. Proceed to the next step to transmit the fax.

4. Once you are ready to send the fax, press START FAX Black or START FAX

Color.

NOTE: If prompted, press 1 to select Send Fax, and then press START FAX

Black or START FAX Color again.

If you were speaking with the recipient before sending the fax, inform the recipient

that they should press Start on their fax machine after they hear fax tones.

The telephone line is silent while the fax is transmitting. At this point, you can hang

up the telephone. If you want to continue speaking with the recipient, remain on the

line until the fax transmission is complete.

Send a fax using monitor dialing

Monitor dialing allows you to dial a number from the control panel as you would dial a

regular telephone. When you send a fax using monitor dialing, you can hear the dial tones,

telephone prompts, or other sounds through the speakers on the device. This enables

you to respond to prompts while dialing, as well as control the pace of your dialing.

TIP: If you do not enter your calling card PIN fast enough, the device might start

sending fax tones too soon and cause your PIN not to be recognized by the calling

card service. If this is the case, you can create a speed dial entry to store the PIN for

your calling card.

Send a fax 49

NOTE: Make sure the volume is turned on, or you will not hear a dial tone.

NOTE: The HP Officejet J3500 supports black-and-white faxes only.

To send a fax using monitor dialing from the control panel

1. Load your originals. For additional information, see Load an original in the automatic

document feeder (ADF).

2. Press START FAX Black or START FAX Color.

If the device detects an original loaded in the automatic document feeder, you will

hear a dial tone.

3. When you hear the dial tone, enter the number by using the keypad on the control

panel.

4. Follow any prompts that might occur.

TIP: If you are using a calling card to send a fax and you have your calling card

PIN stored as a speed dial, when prompted to enter your PIN, press Speed

Dial or a one-touch speed dial button to select the speed dial entry where you

have your PIN stored.

Your fax is sent when the receiving fax machine answers.

Send a fax from memory

You can scan a black-and-white fax into memory and then send the fax from memory.

This feature is useful if the fax number you are trying to reach is busy or temporarily

unavailable. The device scans the originals into memory and sends them once it is able

to connect to the receiving fax machine. After the device scans the pages into memory,

you can immediately remove the originals from the document feeder tray.

NOTE: You can only send a black-and-white fax from memory.

To send a fax from memory

1. Load your originals print side down into the document feeder tray.

2. In the Fax area, press Fax Menu.

The Enter Number prompt appears.

3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed

dial button to select a speed dial, or press Redial/Pause to redial the last number

dialed.

4. In the Fax area, press Fax Menu repeatedly until How to Fax appears.

5. Press until Scan & Fax appears, and then press OK.

6. Press START FAX Black.

The device scans the originals into memory and sends the fax when the receiving fax

machine is available.

Schedule a fax to send later

You can schedule a black-and-white fax to be sent within the next 24 hours. This enables

you to send a black-and-white fax late in the evening, when phone lines are not as busy

or phone rates are lower, for example. The device automatically sends your fax at the

specified time.

Chapter 6

50 Fax

You can only schedule one fax to be sent at a time. You can continue to send faxes

normally, however, while a fax is scheduled.

NOTE: You can only send faxes in black and white due to memory limitations.

To schedule a fax from the control panel

1. Load your originals print side down into the document feeder tray.

2. In the Fax area, press Fax Menu repeatedly until How to Fax appears.

3. Press until Send Fax Later appears, and then press OK.

4. Enter the send time by using the numeric keypad, and then press OK. If prompted,

press 1 for AM, or 2 for PM.

5. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed

dial button to select a speed dial, or press Redial/Pause to redial the last number

dialed.

6. Press START FAX Black.

The device scans all pages and the scheduled time appears on the display. The fax

is sent at the scheduled time.

To cancel a scheduled fax

1. In the Fax area, press Fax Menu repeatedly until How to Fax appears.

2. Press until Send Fax Later appears, and then press OK.

If there is a fax already scheduled, the Cancel prompt appears on the display.

3. Press 1 to select Yes.

NOTE: You can also cancel the scheduled fax by pressing Cancel on the control

panel when the scheduled time is visible on the display.

Send a fax to multiple recipients

This section contains the following topics:

•Send a fax to multiple recipients from the control panel

•Send a fax to multiple recipients from the HP Photosmart Studio Software (Mac OS)

Send a fax to multiple recipients from the control panel

You can send a fax to multiple recipients without first setting up a group speed dial.

NOTE: The list of recipients you specify for this fax is not saved and only works for

sending faxes in black. If you intend to send other faxes to the same recipient list, you

should create a group speed dial list. For more information, see Set up fax numbers

as speed-dial entries or groups

To send a fax to multiple recipients without using group speed dial

1. Press Fax Menu and select Broadcast Fax.

2. Enter a fax number by using the keypad, or use the arrow keys to access speed dials.

NOTE: You can add up to 20 individual fax numbers.

Send a fax 51

3. Press START FAX Black.

4. When prompted, load your originals print side up and top first in the center of the

document feeder tray. For additional information, see Load an original in the

automatic document feeder (ADF).

5. Press START FAX Black again.

You can send a fax to multiple recipients at once by grouping individual speed dial entries

into group speed dial entries.

To send a fax to multiple recipients using group speed dial

1. Load your originals print side down into the document feeder tray.

2. Press Speed Dial repeatedly, until the appropriate group speed dial entry appears.

TIP: You can also scroll through the speed dial entries by pressing or , or

you can select a speed dial entry by entering its speed dial code using the keypad

on the control panel.

3. Press START FAX Black.

If the device detects an original loaded in the automatic document feeder, it sends

the document to each number in the group speed dial entry.

NOTE: You can only use group speed dial entries to send faxes in black and

white, because of memory limitations. The device scans the fax into memory then

dials the first number. When a connection is made, it sends the fax and dials the

next number. If a number is busy or not answering, the device follows the settings

for Busy Redial and No Answer Redial. If a connection cannot be made, the

next number is dialed and an error report is generated.

Send a fax to multiple recipients from the HP Photosmart Studio Software (Mac OS)

To send a fax to multiple recipients from the software

1. Load your originals print side down into the document feeder tray.

2. Select the HP Device Manager from the Dock.

The HP Device Manager window appears.

3. In the Devices pop-up menu, choose the HP All-in-One, and then double-click Send

Fax.

The Print dialog box opens.

4. From the Printer pop-up menu, choose the HP All-in-One (Fax).

5. From the pop-up menu, choose Fax Recipients.

6. Enter the recipient information, and then click Add to Recipients.

NOTE: You can also add recipients from the Phone Book or from the Address

Book. To select a recipient from the Address Book, click Open Address

Book, and then drag and drop the recipient to the Fax Recipients area.

7. Continue to enter recipients, clicking Add to Recipients after each one, until all the

appropriate recipients are in the Recipient List.

8. Click Send Fax Now.

Chapter 6

52 Fax

Send a color original or photo fax

(HP Officejet J3600 only)

You can fax a color original or photo from the device. If it determines that the recipient's

fax machine only supports black-and-white faxes, the fax is sent in black and white.

HP recommends that you use only color originals for color faxing.

To send a color original or photo fax from the control panel

1. Load your originals print side down into the document feeder tray.

2. In the Fax area, press Fax Menu.

The Enter Number prompt appears.

3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed

dial button to select a speed dial, or press Redial/Pause to redial the last number

dialed.

4. Press START FAX Color.

If the device detects an original loaded in the automatic document feeder, it sends

the document to the number you entered.

NOTE: If the recipient's fax machine only supports black-and-white faxes, the

HP All-in-One automatically sends the fax in black and white. A message appears

after the fax has been sent indicating that the fax was sent in black and white.

Press OK to clear the message.

Change the fax resolution and Lighter / Darker settings

You can change the Resolution and Lighter / Darker settings for documents that you

are faxing.

NOTE: These settings do not affect copy settings. Copy resolution and lightness/

darkness are set independently from fax resolution and lightness/darkness. Also, the

settings that you change from the control panel do not affect faxes you send from your

computer.

This section contains the following topics:

•Change the fax resolution

•Change the Lighter / Darker setting

•Set new default settings

Change the fax resolution

The Resolution setting affects the transmission speed and quality of faxed black-and-

white documents. If the receiving fax machine does not support the resolution you have

chosen, the HP All-in-One sends faxes at the highest resolution supported by the

receiving fax machine.

NOTE: You can only change the resolution for faxes that you are sending in black

and white. The device sends all color faxes using Fine resolution.

Send a fax 53

The following resolution settings are available for sending faxes: Fine, Very Fine,

Photo, and Standard.

•Fine: provides high-quality text suitable for faxing most documents. This is the default

setting. When sending faxes in color, the device always uses the Fine setting.

•Very Fine: provides the best quality fax when you are faxing documents with very

fine detail. If you choose Very Fine, be aware that the faxing process takes longer to

complete and you can only send black-and-white faxes using this resolution. If you

send a color fax, it will be sent using Fine resolution instead.

•Photo: provides the best quality fax when sending photographs in black and white.

If you choose Photo, be aware that the faxing process takes longer to complete.

When faxing photographs in black and white, HP recommends that you choose

Photo.

•Standard: provides the fastest possible fax transmission with the lowest quality.

When you exit the Fax menu, this option returns to the default setting unless you set your

changes as the default.

To change the resolution from the control panel

1. Load your originals print side up into the document feeder tray.

2. In the Fax area, press Fax Menu.

The Enter Number prompt appears.

3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed

dial button to select a speed dial, or press Redial/Pause to redial the last number

dialed.

4. In the Fax area, press Fax Menu repeatedly until Resolution appears.

5. Press to select a resolution setting, and then press OK.

6. Press START FAX Black.

If the device detects an original loaded in the automatic document feeder, it sends

the document to the number you entered.

Change the Lighter / Darker setting

You can change the contrast of a fax to be darker or lighter than the original. This feature

is useful if you are faxing a document that is faded, washed out, or handwritten. You can

darken the original by adjusting the contrast.

NOTE: The Lighter / Darker setting applies to black-and-white faxes only, not color

faxes.

When you exit the Fax menu, this option returns to the default setting unless you set your

changes as the default.

To change the Lighter / Darker setting from the control panel

1. Load your originals print side up into the document feeder tray.

2. In the Fax area, press Fax Menu.

The Enter Number prompt appears.

3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed

dial button to select a speed dial, or press Redial/Pause to redial the last number

dialed.

Chapter 6

54 Fax

4. In the Fax area, press Fax Menu repeatedly until Lighter / Darker appears.

5. Press to lighten the fax or press to darken it, and then press OK.

The indicator moves to the left or right as you press an arrow button.

6. Press START FAX Black.

If the device detects an original loaded in the automatic document feeder, it sends

the document to the number you entered.

Set new default settings

You can change the default value for the Resolution and Lighter / Darker settings

through the control panel.

To set new default settings from the control panel

1. Make changes to the Resolution and Lighter / Darker settings.

2. In the Fax area, press Fax Menu repeatedly until Set New Defaults appears.

3. Press until Yes appears, and then press OK.

Send a fax in Error Correction Mode

Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting

errors that occur during transmission and automatically requesting retransmission of the

erroneous portion. Phone charges are unaffected, or might even be reduced, on good

phone lines. On poor phone lines, ECM increases sending time and phone charges, but

sends the data much more reliably. The default setting is On. Turn ECM off only if it

increases phone charges substantially, and you can accept poorer quality in exchange

for reduced charges.

Before turning the ECM setting off, consider the following. If you turn ECM off

• The quality and transmission speed of faxes you send and receive are affected.

•The Fax Speed is automatically set to Medium.

• You will no longer be able to send or receive faxes in color.

To change the ECM setting from the control panel

1. Press Setup.

2. Press 5, and then press 6.

This selects Advanced Fax Setup and then selects Error Correction Mode.

3. Press to select On or Off.

4. Press OK.

Receive a fax

You can receive faxes automatically or manually. If you turn off the Auto Answer option,

you must receive faxes manually. If you turn on the Auto Answer option (the default

setting), the device automatically answers incoming calls and receives faxes after the

number of rings that are specified by the Rings to Answer setting. (The default Rings

to Answer setting is five rings.)

If you receive a legal-size fax and the device is not currently set to use legal-size paper,

the device reduces the fax so that it fits on the paper that is loaded. If you have disabled

the Automatic Reduction feature, the device prints the fax on two pages.

Receive a fax 55

NOTE: The HP Officejet J3500 can receive black-and-white faxes only.

•Receive a fax manually

•Set up backup fax reception

•Reprint received faxes from memory

•Poll to receive a fax

•Forward faxes to another number

•Set the paper size for received faxes

•Set automatic reduction for incoming faxes

•Block junk fax numbers

Receive a fax manually

When you are on the phone, the person you are speaking with can send you a fax while

you are still connected. This is referred to as manual faxing. Use the instructions in this

section to receive a manual fax.

NOTE: You can pick up the handset to talk or listen for fax tones.

You can receive faxes manually from a phone that is:

• Directly connected to the device (on the 2-EXT port)

• On the same phone line, but not directly connected to the device

NOTE: The HP Officejet J3500 can receive black-and-white faxes only.

To receive a fax manually

1. Make sure the device is turned on and you have paper loaded in the input tray.

2. Remove any originals from the document feeder tray.

3. Set the Rings to Answer setting to a high number to allow you to answer the incoming

call before the device answers. Or, turn off the Auto Answer setting so that the device

does not automatically answer incoming calls.

4. If you are currently on the phone with the sender, instruct the sender to press Start

on their fax machine.

5. When you hear fax tones from a sending fax machine, do the following:

a.Press START FAX Black or START FAX Color on the control panel.

b. When prompted, select Fax Receive.

c. After the device begins to receive the fax, you can hang up the phone or remain

on the line. The phone line is silent during fax transmission.

Set up backup fax reception

Depending on your preference and security requirements, you can set up the device to

store all the faxes it receives, only the faxes it receives while the device is in an error

condition, or none of the faxes it receives.

Chapter 6

56 Fax

The following Backup Fax Reception modes are available:

On The default setting. When Backup Fax Reception is On, the device stores

all received faxes in memory. This enables you to reprint up to eight of the

most recently printed faxes if they are still saved in memory.

NOTE: When device memory is low, it overwrites the oldest, printed faxes

as it receives new faxes. If the memory becomes full of unprinted faxes, the

device stops answering incoming fax calls.

NOTE: If you receive a fax that is too large, such as a very detailed color

photo, it might not be stored in memory due to memory limitations.

On Error Only Causes the device to store faxes in memory only if an error condition exists

that prevents the device from printing the faxes (for example, if the device

runs out of paper). The device continues to store incoming faxes as long

as there is memory available. (If the memory becomes full, the device stops

answering incoming fax calls.) When the error condition is resolved, the

faxes stored in memory print automatically, and then they are deleted from

memory.

Off Faxes are never stored in memory. For example, you might want to turn off

Backup Fax Reception for security purposes. If an error condition occurs

that prevents the device from printing (for example, the device runs out of

paper), the device stops answering incoming fax calls.

NOTE: If Backup Fax Reception is enabled and you turn off the device, all faxes

stored in memory are deleted, including any unprinted faxes that you might have

received while the device was in an error condition. You must contact the senders to

ask them to resend any unprinted faxes. For a list of the faxes you have received,

print the Fax Log. The Fax Log is not deleted when the device is turned off.

To set backup fax reception from the control panel

1. Press Setup.

2. Select Advance Fax Setup, and then select Backup Fax Reception.

3. Press the right arrow button to select On, On Error Only, or Off.

4. Press OK.

Reprint received faxes from memory

If you set the Backup Fax Reception mode to On, the received faxes are stored in

memory, whether the device has an error condition or not.

NOTE: After the memory becomes full, the oldest, printed faxes are overwritten as

new faxes are received. If all the stored faxes are unprinted, the device does not

receive any fax calls until you print or delete the faxes from memory. You might also

want to delete the faxes in memory for security or privacy purposes.

Receive a fax 57

Depending on the sizes of the faxes in memory, you can reprint up to eight of the most

recently printed faxes, if they are still in memory. For example, you might need to reprint

your faxes if you lost the copy of your last printout.

To reprint faxes in memory from the control panel

1. Make sure you have paper loaded in the input tray.

2. Press Setup.

3. Select Tools, and then select Reprint Faxes in Memory.

The faxes are printed in the reverse order from which they were received with the

most recently received fax printed first, and so on.

4. If you want to stop reprinting the faxes in memory, press Cancel.

To delete all the faxes in memory from the control panel

▲Turn off the device by pressing the Power button.

All faxes stored in memory are deleted from memory when you turn off the power.

Poll to receive a fax

Polling allows the HP All-in-One to ask another fax machine to send a fax that it has in

its queue. When you use the Poll to Receive feature, the HP All-in-One calls the

designated fax machine and requests the fax from it. The designated fax machine must

be set for polling and have a fax ready to send.

NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes

are a security feature that require the receiving fax machine to provide a pass code

to the device it is polling in order to receive the fax. Make sure the device you are

polling does not have a pass code set up (or has not changed the default pass code)

or the HP All-in-One will not be able to receive the fax.

NOTE: The HP Officejet J3500 can receive black-and-white faxes only.

To set up poll to receive a fax from the control panel

1. In the Fax area, press Fax Menu repeatedly until How to Fax appears.

2. Press until Poll to Receive appears, and then press OK.

3. Enter the fax number of the other fax machine.

4. Press START FAX Black or START FAX Color.

NOTE: If you press START FAX Color but the sender sent the fax in black and

white, the device prints the fax in black and white.

Forward faxes to another number

You can set up the device to forward your faxes to another fax number. A received color

fax is forwarded in black and white.

Chapter 6

58 Fax

HP recommends that you verify the number you are forwarding to is a working fax line.

Send a test fax to make sure the fax machine is able to receive your forwarded faxes.

To forward faxes from the control panel

1. Press Setup.

2. Select Advance Fax Setup, and then select Fax Forwarding Black Only.

3. Press the right arrow button until On-Forward or On-Print & Forward appears, and

then press OK.

• Choose On-Forward if you want to forward the fax to another number without

printing a backup copy on the device.

NOTE: If the device is not able to forward the fax to the designated fax

machine (for example, if it is not turned on), the device prints the fax. If you

set up the device to print error reports for received faxes, it will also print an

error report.

• Choose On-Print & Forward to print a backup copy of your received fax while

forwarding the fax to another number.

4. At the prompt, enter the number of the fax machine that will receive the forwarded

faxes.

5. At the prompt, enter a start time and date and a stop time and date.

6. Press OK.

Fax Forwarding appears on the control-panel display.

If the device loses power when Fax Forwarding is set up, it saves the Fax

Forwarding setting and phone number. When power is restored to the device, the

Fax Forwarding setting is still On.

NOTE: You can cancel fax forwarding by pressing Cancel on the control panel

when the Fax Forwarding message is visible on the display, or you can select

Off from the Fax Forwarding Black Only menu.

Set the paper size for received faxes

You can select the paper size for received faxes. The paper size you select should match

what is loaded in your input tray. Faxes can be printed on letter, A4, or legal paper only.

NOTE: If an incorrect paper size is loaded in the input tray when you receive a fax,

the fax does not print and an error message appears on the display. Load letter, A4,

or legal paper, and then press OK to print the fax.

To set the paper size for received faxes from the control panel

1. Press Setup.

2. Press 4, and then press 4.

This selects Basic Fax Setup and then selects Fax Paper Size.

3. Press to select an option, and then press OK.

Set automatic reduction for incoming faxes

The Automatic Reduction setting determines what the HP All-in-One does if it receives

a fax that is too large for the default paper size. This setting is turned on by default, so

Receive a fax 59

the image of the incoming fax is reduced to fit on one page, if possible. If this feature is

turned off, information that does not fit on the first page is printed on a second page.

Automatic Reduction is useful when you receive a legal-size fax and letter-size paper

is loaded in the input tray.

To set automatic reduction from the control panel

1. Press Setup.

2. Press 5, and then press 4.

This selects Advanced Fax Setup and then selects Automatic Reduction.

3. Press to select Off or On.

4. Press OK.

Block junk fax numbers

If you subscribe to a caller ID service through your phone provider, you can block specific

fax numbers so the device does not print faxes received from those numbers. When an

incoming fax call is received, the device compares the number to the list of junk fax

numbers to determine if the call should be blocked. If the number matches a number in

the blocked fax numbers list, the fax is not printed. (The maximum number of fax numbers

you can block varies by model.)

NOTE: This feature is not supported in all countries/regions. If it is not supported in

your country/region, Junk Fax Blocker Set Up does not appear in the Basic Fax

Setup menu.

NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the

user has not signed up for the Caller ID service with the phone company.

Set the junk fax mode

By default, Block Junk Fax mode is turned On. If you do not subscribe to a caller ID

service through your phone provider, or do not want to use this feature, you can turn off

this setting.

To set the junk fax mode

▲Press the Junk Fax Blocker button, select the Block Junk Fax option, and then

select On or Off.

Add numbers to the junk fax list

There are two ways to add a number to your junk list. You can select numbers from your

caller ID history, or you can enter new numbers. The numbers in your junk list are blocked

if Block Junk Fax mode is set to On.

To select a number from the caller ID list

1. Press Setup.

2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup.

3. Press Add number to Junk List, and then press Select Number.

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60 Fax

4. Press the right arrow button to scroll through the numbers from which you have

received faxes. When the number you want to block appears, press OK to select it.

5. When the Select Another? prompt appears, do one of the following:

•If you want to add another number to the list of junk fax numbers, press

Yes, and then repeat step 4 for each number you want to block.

•If you are done, press No.

To manually enter a number to block

1. Press Setup.

2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup.

3. Press Add number to Junk List, and then press Enter Number.

4. Use the keypad to enter a fax number to block, and then press OK.

Make sure you enter the fax number as it appears on the control-panel display, and

not the fax number that appears on the fax header of the received fax, as these

numbers can be different.

5. When the Enter Another? prompt appears, do one of the following:

•If you want to add another number to the list of junk fax numbers, press

Yes, and then repeat step 4 for each number you want to block.

•If you are done, press No.

Remove numbers from the junk fax list

If you no longer want to block a fax number, you can remove a number from your junk

fax list.

To remove numbers from the list of junk fax numbers

1. Press Setup.

2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup.

3. Press Remove Number from Junk List.

4. Press the right arrow button to scroll through the numbers you have blocked. When

the number you want to remove appears, press OK to select it.

5. When the Delete Another? prompt appears, do one of the following:

•If you want to remove another number from the list of junk fax numbers,

press Yes, and then repeat step 4 for each number you want to block.

•If you are done, press No.

Change fax settings

After completing the steps in the getting started guide that came with the device, use the

following steps to change the initial settings or to configure other options for faxing.

•Configure the fax header

•Set the answer mode (Auto answer)

•Set the number of rings before answering

•Change the answer ring pattern for distinctive ring

•Set the fax error correction mode

Change fax settings 61

•Set the dial type

•Set the redial options

•Set the fax speed

Configure the fax header

The fax header prints your name and fax number on the top of every fax you send. HP

recommends that you set up the fax header by using the software that you installed with

the device. You can also set up the fax header from the control panel, as described here.

NOTE: In some countries/regions, the fax header information is a legal requirement.

To set or change the fax header

1. Press Setup.

2. Press Basic Fax Setup, and then press Fax Header.

3. Enter your personal or company name using the numeric keypad, and then press

OK.

4. Enter your fax number by using the numeric keypad, and then press OK.

Set the answer mode (Auto answer)

The answer mode determines whether the device answers incoming calls.

• Turn on the Auto Answer setting if you want the device to answer faxes

automatically. The device answers all incoming calls and faxes.

• Turn off the Auto Answer setting if you want to receive faxes manually. You must

be available to respond in person to the incoming fax call or the device does not

receive faxes.

To set the answer mode to manual or automatic via the control panel

▲Press Auto Answer to turn the light on or off, as appropriate for your setup.

When the Auto Answer light is on, the device answers calls automatically. When the

light is off, the it does not answer calls.

Set the number of rings before answering

If you turn on the Auto Answer setting, you can specify how many rings occur before

incoming calls are automatically answered.

The Rings to Answer setting is important if you have an answering machine on the same

phone line as the device, because you want the answering machine to answer the phone

before the device does. The number of rings to answer for the device should be greater

than the number of rings to answer for the answering machine.

For example, set your answering machine to a low number of rings and the device to

answer in the maximum number of rings. (The maximum number of rings varies by

country/region.) In this setup, the answering machine answers the call and the device

Chapter 6

62 Fax

monitors the line. If the device detects fax tones, it receives the fax. If the call is a voice

call, the answering machine records the incoming message.

To set the number of rings before answering via the control panel

1. Press Setup.

2. Press Basic Fax Setup, and then press Rings to Answer.

3. Enter the appropriate number of rings by using the keypad, or press the left or right

arrow button to change the number of rings.

4. Press OK to accept the setting.

Change the answer ring pattern for distinctive ring

Many phone companies offer a distinctive ring feature that allows you to have several

phone numbers on one phone line. When you subscribe to this service, each number is

assigned a different ring pattern. You can set up the device to answer incoming calls that

have a specific ring pattern.

If you connect the device to a line with distinctive ring, have your telephone company

assign one ring pattern to voice calls and another ring pattern to fax calls. HP

recommends that you request double or triple rings for a fax number. When the device

detects the specified ring pattern, it answers the call and receives the fax.

If you do not have a distinctive ring service, use the default ring pattern, which is All

Rings.

NOTE: The HP fax cannot receive faxes when teh main phone number is off the

hook.

To change the answer ring pattern for distinctive ring via the control panel

1. Verify that the device is set to answer fax calls automatically.

2. Press Setup.

3. Press Advance Fax Setup, and then press Distinctive Ring.

4. Press the right arrow button to select an option, and then press OK.

When the phone rings with the ring pattern assigned to your fax line, the device

answers the call and receives the fax.

Set the fax error correction mode

Typically, the device monitors the signals on the phone line while it is sending or receiving

a fax. If it detects an error signal during the transmission and the error-correction setting

is on, the device can request that a portion of the fax be resent.

Turn off error correction only if you are having trouble sending or receiving a fax, and you

want to accept the errors in the transmission. Turning off the setting might be useful when

you are trying to send a fax to another country/region or receive a fax from another

country/region, or if you are using a satellite phone connection.

To set the fax error-correction mode

▲Control panel: Press Fax Menu, open the Advance Fax Setup menu, and then use

the Error correction mode option.

Change fax settings 63

Set the dial type

Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is

Tone. Do not change the setting unless you know that your phone line cannot use tone

dialing.

NOTE: The pulse-dialing option is not available in all countries/regions.

To set the dial type

▲Control panel: Press Setup, press Basic Fax Setup, and then use the Tone or

Pulse Dialing option.

Set the redial options

If the device was unable to send a fax because the receiving fax machine did not answer

or was busy, the device attempts to redial based on the settings for the busy-redial and

no-answer-redial options. Use the following procedure to turn the options on or off.

•Busy redial: If this option is turned on, the device redials automatically if it receives

a busy signal. The factory-set default for this option is ON.

•No answer redial: If this option is turned on, the device redials automatically if the

receiving fax machine does not answer. The factory-set default for this option is

OFF.

To set the redial options

▲Control panel: Press Setup, press Advance Fax Setup, and then use the Busy

Redial or No Answer Redial options.

Set the fax speed

You can set the fax speed used to communicate between your device and other fax

machines when sending and receiving faxes. The default fax speed is Fast.

If you use one of the following, setting the fax speed to a slower speed might be required:

• An Internet phone service

• A PBX system

• Fax over Internet Protocol (FoIP)

• An integrated services digital network (ISDN) service

If you experience problems sending and receiving faxes, you might want to try setting the

Fax Speed setting to Medium or Slow. The following table provides the available fax

speed settings.

Fax speed setting Fax speed

Fast v.34 (33600 baud)

Medium v.17 (14400 baud)

Slow v.29 (9600 baud)

Chapter 6

64 Fax

To set the fax speed from the control panel

1. Press Setup.

2. Select Advanced Fax Setup, and then press Fax Speed.

3. Select an option using the arrow keys, and then press OK.

Fax over the Internet

You may subscribe to a low cost phone service that allows you to send and receive faxes

with your device by using the Internet. This method is called Fax over Internet Protocol

(FoIP). You probably use a FoIP service (provided by your telephone company) if you:

• Dial a special access code along with the fax number, or

• Have an IP converter box that connects to the Internet and provides analog phone

ports for the fax connection.

NOTE: You can only send and receive faxes by connecting a phone cord to the port

labeled "1-LINE" on the device. This means that your connection to the Internet must

be done either through a converter box (which supplies regular analog phone jacks

for fax connections) or your telephone company.

Some Internet faxing services do not work properly when the device is sending and

receiving faxes at high speed (33600bps). If you experience problems sending and

receiving faxes while using an Internet fax service, use a slower fax speed. You can do

this by changing the Fax Speed setting from High (the default) to Medium. For

information on changing this setting, see Set the fax speed.

If you have questions about internet faxing, contact your internet faxing services support

department.

Test fax setup

You can test your fax setup to check the status of the device and to make sure it is set

up properly for faxing. Perform this test after you have completed setting up the device

for faxing. The test does the following:

• Tests the fax hardware

• Verifies the correct type of phone cord is connected to the device

• Checks that the phone cord is plugged into the correct port

• Checks for a dial tone

• Checks for an active phone line

• Tests the status of your phone line connection

The device prints a report with the results of the test. If the test fails, review the report for

information on how to fix the problem and rerun the test.

To test fax setup

1. Set up the device for faxing according to your particular home or office setup

instructions.

2. Make sure the print cartridges are installed, and that full-size paper is loaded in the

input tray before starting the test.

Fax over the Internet 65

3. From the control panel, press Setup.

4. Select Tools, and then select Run Fax Test.

The device displays the status of the test on the display and prints a report.

5. Review the report.

• If the test passes and you are still having problems faxing, check the fax settings

listed in the report to verify the settings are correct. A blank or incorrect fax setting

can cause problems faxing.

• If the test fails, review the report for more information on how to fix any problems

found.

Use reports

You can set up the device to print error reports and confirmation reports automatically for

each fax you send and receive. You can also manually print system reports as required;

these reports provide useful system information about the device.

By default, the device is set to print a report only if there is a problem sending or receiving

a fax. A confirmation message that indicates whether a fax was successfully sent appears

briefly on the control-panel display after each transaction.

•Print fax confirmation reports

•Print fax error reports

•Print and view the fax log

Print fax confirmation reports

If you require printed confirmation that your faxes were successfully sent, follow these

instructions to enable fax confirmation before sending any faxes. Select either On Fax

Send or Send & Receive.

The default fax confirmation setting is Off. This means that a confirmation report is not

printed for each fax sent or received. A confirmation message indicating whether a fax

was successfully sent appears briefly on the control-panel display after each transaction.

To enable fax confirmation

1. Press Setup.

2. Press Print Report, and then Fax Confirmation.

3. Press the right arrow button to select one of the following, and then press OK.

Off Does not print a fax confirmation report when you send and receive

faxes successfully. This is the default setting.

On Fax Send Prints a fax confirmation report for every fax you send.

On Fax Receive Prints a fax confirmation report for every fax you receive.

Chapter 6

66 Fax

Send & Receive Prints a fax confirmation report for every fax you send and receive.

TIP: If you choose On Fax Send or Send & Receive, and scan your fax to send

from memory, you can include an image of the first page of the fax on the Fax

Sent Confirmation report. Press Setup, press Fax Confirmation, and then

press On Fax Send again. Select On from the Image on Fax Send Report menu.

Print fax error reports

You can configure the device so that it automatically prints a report when there is an error

during transmission or reception.

To set the device to print fax error reports automatically

1. Press Setup.

2. Press Print Report, and then press Fax Error Report.

3. Press the right arrow button to select one of the following, and then press OK.

Send & Receive Prints whenever a fax error occurs. This is the default setting.

Off Does not print any fax error reports.

On Fax Send Prints whenever a transmission error occurs.

On Fax Receive Prints whenever a receiving error occurs.

Print and view the fax log

The logs list faxes that have been sent from the control panel and all faxes that have been

received.

You can print a log of faxes that have been received and sent by the device. Each entry

in the log contains the following information:

• Transmission date and time

• Type (whether received or sent)

• Fax number

•Duration

• Number of pages

• Result (status) of transmission

To view the fax log from the HP photo and imaging software

1. At the computer, open the HP photo and imaging software. For more information, see

Use the HP photo and imaging software.

2. See the onscreen Help for the HP photo and imaging software for further instructions.

The log lists faxes that have been sent from the control panel and the HP photo and

imaging software and all faxes that have been received.

Use reports 67

To print the fax log from the control panel

1. On the control panel, press Setup.

2. Press the arrow key to move down to Print Report, and then press OK.

3. Press the arrow key to move down to Fax Log, and then press OK.

4. Press OK again to print the log.

Cancel a fax

You can cancel a fax you are sending or receiving at any time.

To cancel a fax

▲Press Cancel on the control panel to stop a fax you are sending or receiving. If the

device does not stop faxing, press Cancel again.

The device prints any pages it has already started printing and then cancels the

remainder of the fax. This can take a few moments.

To cancel a number you are dialing

▲Press Cancel to cancel a number you are currently dialing.

Chapter 6

68 Fax

7 Configure and manage

This section is intended for the administrator or individual who is responsible for managing

the device. This section contains information about the following topics.

•Manage the device

•Use device management tools

•Set up faxing for the device

•Configure the device (Windows)

•Configure the device (Mac OS)

•Uninstall and reinstall the software

Manage the device

The following, common tools can be used to manage the device. For information about

accessing and using the tools, see Use device management tools.

NOTE: Specific procedures might include other methods.

Windows

• Device control panel

• Printer driver

• Toolbox

Mac OS

• Device control panel

• HP Printer Utility

NOTE: Mac OS is supported by HP Officejet J3600 only.

•Monitor the device

•Administer the device

Monitor the device

This section provides instructions for monitoring the device.

NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary.

Use this tool... to obtain the following information....

Control panel Obtain information about the status of jobs that

are being processed, the operating status of the

device, and the status of the print cartridges.

Toolbox (Windows) Print cartridge information: Click the

Estimated Ink Levels tab to view the ink-level

information, and then scroll to display the

Configure and manage 69

Use this tool... to obtain the following information....

Cartridge Details button. Click the Cartridge

Details button to view information about

replacement print cartridges and expiration

dates.

HP Printer Utility (Mac OS) (supported by

HP Officejet J3600 only)

Print cartridge information: Open the

Information and Support panel and click

Supplies Status.

Administer the device

This section provides information about administering the device and modifying settings.

Use this tool... to do the following...

Control panel •Language and country/region: Press Setup,

and then open the Preferences menu. If you do

not see your country/region, press 99, and then

find your country/region in the list.

•Control panel volume: Press Setup, and then

open the Preferences menu.

•Fax sound volume: Press Setup, and then

select Fax Sound Volume.

•Automatic report printing: Press Setup, and

then open the Advance Fax Setup menu.

•Set the dial type: Press Setup, and then open

the Basic Fax Setup menu.

•Set up redial options: Press Setup, and then

open the Advance Fax Setup menu.

•Set the date and time: Press Setup, press

Tools, and then press Date and Time.

Toolbox (Windows) Perform device maintenance tasks: Click the

Device Services tab.

HP Printer Utility (Mac OS) (supported

by HP Officejet J3600 only)

Perform device maintenance tasks: Open the

Information and Support panel, and then click the

option for the task that you want to perform.

Use device management tools

•Toolbox (Windows)

•HP Printer Utility (Mac OS)

Toolbox (Windows)

The Toolbox provides maintenance information about the device.

NOTE: The Toolbox can be installed from the Starter CD by selecting the full

installation option if the computer meets the system requirements.

Chapter 7

(continued)

70 Configure and manage

Open the Toolbox

• From the HP Solution Center, click the Settings menu, point to Print Settings, and

then click Printer Toolbox.

• Right-click the HP Digital Imaging Monitor in the tray, point to Printer Model Name

and then click Display Printer Toolbox.

Toolbox tabs

The Toolbox contains the following tabs.

Tabs Contents

Estimated Ink Level •Ink Level Information: Shows estimated ink

level for a print cartridge.

NOTE: The ink levels shown are an estimate

only. Actual ink volumes may vary.

•Shop Online: Provides access to a Web site

from which you can order printing supplies for the

device online.

•Order by Phone: Shows telephone numbers

that you can call to order supplies for the device.

Telephone numbers are not available for all

countries/regions.

•Cartridge Details: Shows order numbers and

expiration dates of the installed print cartridges.

Device Services •Align the Print Cartridges: Guides you through

aligning the print cartridges. For more

information, see Align the print cartridges.

•Clean the Print Cartridges: Guides you through

cleaning the print cartridges. For more

information, see Clean the print cartridges.

•Print a Test Page: Guides you through printing

a test page.

HP Printer Utility (Mac OS)

The HP Printer Utility contains tools to configure print settings, calibrate the device, order

supplies online, and find Web site support information.

NOTE: Mac OS is supported by HP Officejet J3600 only.

Open the HP Printer Utility

To open the HP Printer Utility from the Desktop

1. From the Finder, select Computer from the Go menu.

2. Select Library, and then select Printers.

3. Select HP, select Utilities, and then select HP Printer Selector.

4. Select the device and click Launch Utility.

Use device management tools 71

To open the HP Printer Utility from the Printer Setup Utility

1. From the Finder, select Computer from the Go menu.

2. Select the device from the list, and then press Utility.

3. Select the device from the menu, and then press Launch Utility.

HP Printer Utility panels

Information and Support panel

•Supplies Status: Shows the information about currently installed print cartridges.

•Supply Info: Shows the print cartridge replacement options.

•Device Information: Displays information about the model and serial number. This

page contains information about the device and the supplies.

•Clean: Guides you through cleaning the print cartridges.

•Align: Guides you through aligning the print cartridges.

•HP Support: Gain access to HP Web site where you can find support for the device,

supplies.

Set up faxing for the device

After completing all the steps in the getting started guide, use the instructions in this

section to complete your fax setup. Keep your getting started guide for later use.

In this section, you will learn how to set up the device so that faxing works successfully

with equipment and services you might already have on the same phone line.

TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac

OS) to help you quickly set up some important fax settings such as the answer mode

and fax header information. You can access the Fax Setup Wizard (Windows) or HP

Fax Setup Utility (Mac OS) through the software you installed with the device. After

you run the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), follow

the procedures in this section to complete your fax setup.

Chapter 7

72 Configure and manage

Set up faxing (parallel phone systems)

Before you begin setting up the device for faxing, determine which kind of phone system

your country/region uses. The instructions for fax setup differ depending on whether you

have a serial- or parallel-type phone system.

• If you do not see your country/region listed in the table below, you probably have a

serial-type phone system. In a serial-type phone system, the connector type on your

shared telephone equipment (modems, phones, and answering machines) does not

allow a physical connection to the "2-EXT" port on the device. Instead, all equipment

must be connected at the telephone wall jack.

NOTE: In some countries/regions that use serial-type phone systems, the phone

cord that came with the device might have an additional wall plug attached to it.

This enables you to connect other telecom devices to the wall jack where you plug

in the device.

• If your country/region is listed in the table below, you probably have a parallel-type

telephone system. In a parallel-type phone system, you are able to connect shared

telephone equipment to the phone line by using the "2-EXT" port on the back of the

device.

NOTE: If you have a parallel-type phone system, HP recommends you use the

2-wire phone cord supplied with the device to connect it to the telephone wall jack.

Table 7-1 Countries/regions with a parallel-type phone system

Argentina Australia Brazil

Canada Chile China

Colombia Greece India

Indonesia Ireland Japan

Korea Latin America Malaysia

Mexico Philippines Poland

Portugal Russia Saudi Arabia

Singapore Spain Taiwan

Thailand USA Venezuela

Vietnam

If you are unsure which kind of telephone system you have (serial or parallel), check with

your telephone company.

Choose the correct fax setup for your home or office

To fax successfully, you need to know what types of equipment and services (if any) share

the same phone line with the device. This is important because you might need to connect

some of your existing office equipment directly to the device, and you might also need to

change some fax settings before you can fax successfully.

Set up faxing for the device 73

To determine the best way to set up the device in your home or office, first read through

the questions in this section and record your answers. Next, refer to the table in the

following section and choose the recommended setup case based on your answers.

Make sure to read and answer the following questions in the order they are presented.

1. Do you have a digital subscriber line (DSL) service through your telephone company?

(DSL might be called ADSL in your country/region.)

If you answered Yes, proceed directly to Case B: Set up the device with DSL. You

do not need to continue answering questions.

If you answered No, continue answering questions.

2. Do you have a private branch exchange (PBX) phone system or an integrated

services digital network (ISDN) system?

If you answered Yes, proceed directly to Case C: Set up the device with a PBX phone

system or an ISDN line. You do not need to continue answering questions.

If you answered No, continue answering questions.

3. Do you subscribe to a distinctive ring service through your telephone company that

provides multiple phone numbers with different ring patterns?

If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service

on the same line. You do not need to continue answering questions.

If you answered No, continue answering questions.

Are you unsure if you have distinctive ring? Many phone companies offer a distinctive

ring feature that allows you to have several phone numbers on one phone line.

When you subscribe to this service, each phone number will have a different ring

pattern. For example, you can have single, double, and triple rings for the different

numbers. You might assign one phone number with a single ring to your voice calls,

and another phone number with double rings to your fax calls. This allows you to tell

the difference between voice and fax calls when the phone rings.

4. Do you receive voice calls at the same phone number you will use for fax calls on the

device?

Continue answering questions.

5. Do you have a computer dial-up modem on the same phone line as the device?

Are you unsure if you use a computer dial-up modem? If you answer Yes to any of

the following questions, you are using a computer dial-up modem:

• Do you send and receive faxes directly to and from your computer software

applications through a dial-up connection?

• Do you send and receive e-mail messages on your computer through a dial-up

connection?

• Do you access the Internet from your computer through a dial-up connection?

Continue answering questions.

6. Do you have an answering machine that answers voice calls at the same phone

number you will use for fax calls on the device?

Continue answering questions.

7. Do you subscribe to a voice mail service through your telephone company at the same

phone number you will use for fax calls on the device?

After you have completed answering the questions, proceed to the next section to

select your fax setup case.

Chapter 7

74 Configure and manage

Select your fax setup case

Now that you have answered all the questions about the equipment and services that

share the phone line with the device, you are ready to choose the best setup case for

your home or office.

From the first column in the following table, choose the combination of equipment and

services applicable to your home or office setting. Then look up the appropriate setup

case in the second or third column based on your phone system. Step-by-step

instructions are included for each case in the sections that follow.

If you have answered all the questions in the previous section and have none of the

described equipment or services, choose "None" from the first column in the table.

NOTE: If your home or office setup is not described in this section, set up the device

as you would a regular analog phone. Make sure you use the phone cord supplied in

the box to connect one end to your telephone wall jack and the other end to the port

labeled 1-LINE on the back of the device. If you use another phone cord, you might

experience problems sending and receiving faxes.

Other equipment/services

sharing your fax line

Recommended fax setup for

parallel-type phone systems

Recommended fax setup for

serial-type phone systems

None

(You answered No to all

questions.)

Case A: Separate fax line (no

voice calls received)

Refer to your country in Serial-

type fax setup

DSL service

(You answered Yes to question

1 only.)

Case B: Set up the device with

DSL

Refer to your country in Serial-

type fax setup

PBX or ISDN system

(You answered Yes to question

2 only.)

Case C: Set up the device with

a PBX phone system or an

ISDN line

Refer to your country in Serial-

type fax setup

Distinctive ring service

(You answered Yes to question

3 only.)

Case D: Fax with a distinctive

ring service on the same line

Refer to your country in Serial-

type fax setup

Voice calls

(You answered Yes to question

4 only.)

Case E: Shared voice/fax line Refer to your country in Serial-

type fax setup

Voice calls and voice mail

service

(You answered Yes to

questions 4 and 7 only.)

Case F: Shared voice/fax line

with voice mail

Refer to your country in Serial-

type fax setup

Computer dial-up modem

(You answered Yes to question

5 only.)

Case G: Fax line shared with

computer modem (no voice

calls received)

Not applicable.

Voice calls and computer dial-

up modem

(You answered Yes to

questions 4 and 5 only.)

Case H: Shared voice/fax line

with computer modem

Not applicable.

Set up faxing for the device 75

Other equipment/services

sharing your fax line

Recommended fax setup for

parallel-type phone systems

Recommended fax setup for

serial-type phone systems

Voice calls and answering

machine

(You answered Yes to

questions 4 and 6 only.)

Case I: Shared voice/fax line

with answering machine

Not applicable.

Voice calls, computer dial-up

modem, and answering

machine

(You answered Yes to

questions 4, 5, and 6 only.)

Case J: Shared voice/fax line

with computer modem and

answering machine

Not applicable.

Voice calls, computer dial-up

modem, and voice mail service

(You answered Yes to

questions 4, 5, and 7 only.)

Case K: Shared voice/fax line

with computer dial-up modem

and voice mail

Not applicable.

Case A: Separate fax line (no voice calls received)

If you have a separate phone line on which you receive no voice calls, and you have no

other equipment connected on this phone line, set up the device as described in this

section.

Figure 7-1 Back view of the device

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the

1-LINE port

Chapter 7

(continued)

76 Configure and manage

To set up the device with a separate fax line

1. Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back

of the device.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the device, you might not be able to fax successfully. This special phone

cord is different from the phone cords you might already have in your home or

office.

2. Turn on the Auto Answer setting.

3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

4. Run a fax test.

When the phone rings, the device answers automatically after the number of rings you

set in the Rings to Answer setting. The device begins emitting fax reception tones to the

sending fax machine and receives the fax.

Case B: Set up the device with DSL

If you have a DSL service through your telephone company, and do not connect any

equipment to the device, use the instructions in this section to connect a DSL filter

between the telephone wall jack and the device. The DSL filter removes the digital signal

that can interfere with the device, so the device can communicate properly with the phone

line. (DSL might be called ADSL in your country/region.)

NOTE: If you have a DSL line and you do not connect the DSL filter, you will not be

able to send and receive faxes with the device.

Figure 7-2 Back view of the device

1Telephone wall jack

2DSL (or ADSL) filter and cord supplied by your DSL provider

3Use the phone cord supplied in the box with the device to connect to the

1-LINE port

Set up faxing for the device 77

To set up the device with DSL

1. Obtain a DSL filter from your DSL provider.

2. Using the phone cord supplied in the box with the device, connect one end to the

open port on the DSL filter, and then connect the other end to the port labeled 1-LINE

on the back of the device.

NOTE: If you do not use the supplied cord to connect from the DSL filter to the

device, you might not be able to fax successfully. This special phone cord is

different from the phone cords you might already have in your home or office.

As only one phone cord is supplied, you may will need to obtain additional phone

cords for this setup.

3. Connect an additional phone cord from the DSL filter to the telephone wall jack.

4. Run a fax test.

Case C: Set up the device with a PBX phone system or an ISDN line

If you are using either a PBX phone system or an ISDN converter/terminal adapter, make

sure you do the following:

• If you are using either a PBX or an ISDN converter/terminal adaptor, connect the

device to the port that is designated for fax and phone use. Also, make sure that the

terminal adapter is set to the correct switch type for your country/region, if possible.

NOTE: Some ISDN systems allow you to configure the ports for specific phone

equipment. For example, you might have assigned one port for telephone and

Group 3 fax and another port for multiple purposes. If you have problems when

connected to the fax/phone port of your ISDN converter, try using the port

designated for multiple purposes; it might be labeled "multi-combi" or something

similar.

• If you are using a PBX phone system, set the call waiting tone to "off."

NOTE: Many digital PBX systems include a call-waiting tone that is set to "on"

by default. The call waiting tone will interfere with any fax transmission, and you

will not be able to send or receive faxes with the device. Refer to the

documentation that came with your PBX phone system for instructions on how to

turn off the call-waiting tone.

• If you are using a PBX phone system, dial the number for an outside line before dialing

the fax number.

• Make sure you use the supplied cord to connect from the telephone wall jack to the

device. If you do not, you might not be able to fax successfully. This special phone

cord is different from the phone cords you might already have in your home or office.

If the supplied phone cord is too short, you can purchase a coupler from your local

electronics store and extend it.

Chapter 7

78 Configure and manage

Case D: Fax with a distinctive ring service on the same line

If you subscribe to a distinctive ring service (through your telephone company) that allows

you to have multiple phone numbers on one phone line, each with a different ring pattern,

set up the device as described in this section.

Figure 7-3 Back view of the device

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the

1-LINE port

To set up the device with a distinctive ring service

1. Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back

of the device.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the device, you might not be able to fax successfully. This special phone

cord is different from the phone cords you might already have in your home or

office.

2. Turn on the Auto Answer setting.

3. Change the Distinctive Ring setting to match the pattern that the telephone company

assigned to your fax number.

NOTE: By default, the device is set to answer all ring patterns. If you do not set

the Distinctive Ring to match the ring pattern assigned to your fax number, the

device might answer both voice calls and fax calls or it might not answer at all.

4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

5. Run a fax test.

The device automatically answers incoming calls that have the ring pattern you selected

(Distinctive Ring setting) after the number of rings you selected (Rings to Answer

setting). The device begins emitting fax reception tones to the sending fax machine and

receives the fax.

Set up faxing for the device 79

Case E: Shared voice/fax line

If you receive both voice calls and fax calls at the same phone number, and you have no

other office equipment (or voice mail) on this phone line, set up the device as described

in this section.

Figure 7-4 Back view of the device

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the

1-LINE port

3Telephone (optional)

To set up the device with a shared voice/fax line

1. Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back

of the device.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the device, you might not be able to fax successfully. This special phone

cord is different from the phone cords you might already have in your home or

office.

2. Do one of the following:

• If you have a parallel-type phone system, remove the white plug from the port

labeled 2-EXT on the back of the device, and then connect a phone to this port.

• If you have a serial-type phone system, you might plug your phone directly on top

of the device cable which has a wall plug attached to it.

Chapter 7

80 Configure and manage

3. Now you need to decide how you want the device to answer calls, automatically or

manually:

• If you set up the device to answer calls automatically, it answers all incoming

calls and receives faxes. The device will not be able to distinguish between fax

and voice calls in this case; if you suspect the call is a voice call, you will need to

answer it before the device answers the call. To set up the device to answer calls

automatically, turn on the Auto Answer setting.

• If you set up the device to answer faxes manually, you must be available to

respond in person to incoming fax calls or the device cannot receive faxes. To

set up the device to answer calls manually, turn off the Auto Answer setting.

4. Run a fax test.

If you pick up the phone before the device answers the call and hear fax tones from a

sending fax machine, you will need to answer the fax call manually.

Case F: Shared voice/fax line with voice mail

If you receive both voice calls and fax calls at the same phone number, and you also

subscribe to a voice mail service through your telephone company, set up the device as

described in this section.

NOTE: You cannot receive faxes automatically if you have a voice mail service at

the same phone number you use for fax calls. You must receive faxes manually; this

means you must be available to respond in person to incoming fax calls. If you want

to receive faxes automatically instead, contact your telephone company to subscribe

to a distinctive ring service, or to obtain a separate phone line for faxing.

Figure 7-5 Back view of the device

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the

"1-LINE" port

Set up faxing for the device 81

To set up the device with voice mail

1. Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back

of the device.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the device, you might not be able to fax successfully. This special phone

cord is different from the phone cords you might already have in your home or

office.

2. Turn off the Auto Answer setting.

3. Run a fax test.

You must be available to respond in person to incoming fax calls, or the device cannot

receive faxes. You must initiate the manual fax before voicemail picks up the line.

Case G: Fax line shared with computer modem (no voice calls received)

If you have a fax line on which you receive no voice calls, and you also have a computer

modem connected on this line, set up the device as described in this section.

NOTE: If you have a computer dial-up modem, your computer dial-up modem shares

the phone line with the device. You will not be able to use both your modem and the

device simultaneously. For example, you cannot use the device for faxing while you

are using your computer dial-up modem to send an e-mail or access the Internet.

•Set up the device with a computer dial-up modem

•Set up the device with a computer DSL/ADSL modem

Set up the device with a computer dial-up modem

If you are using the same phone line for sending faxes and for a computer dial-up modem,

follow these directions for setting up the device.

Figure 7-6 Back view of the device

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the

"1-LINE" port

Chapter 7

82 Configure and manage

3Computer with modem

To set up the device with a computer dial-up modem

1. Remove the white plug from the port labeled 2-EXT on the back of the device.

2. Find the phone cord that connects from the back of your computer (your computer

dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall

jack and plug it into the port labeled 2-EXT on the back of the device.

3. Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back

of the device.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the device, you might not be able to fax successfully. This special phone

cord is different from the phone cords you might already have in your home or

office.

4. If your modem software is set to receive faxes to your computer automatically, turn

off that setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem

software, the device will not be able to receive faxes.

5. Turn on the Auto Answer setting.

6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).

7. Run a fax test.

When the phone rings, the device automatically answers after the number of rings you

set in the Rings to Answer setting. The device begins emitting fax reception tones to the

sending fax machine and receives the fax.

Set up the device with a computer DSL/ADSL modem

If you have a DSL line and use that phone line to send faxes, follow these instructions to

set up your fax.

(continued)

Set up faxing for the device 83

1Telephone wall jack

2Parallel splitter

3DSL/ADSL filter

Connect one end of the phone jack that was supplied with the device to

connect to the 1-LINE port on the back of the device. Connect the other

end of the cord to the DSL/ADSL filter.

4Computer

5Computer DSL/ADSL modem

NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11

port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter,

a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug

on the back.

To set up the device with a computer DSL/ADSL modem

1. Obtain a DSL filter from your DSL provider.

2. Using the phone cord provided in the box with the device, connect one end to the

DSL filter, and then connect the other end to the port labeled 1-LINE on the back of

the device.

NOTE: If you do not use the supplied cord to connect from the DSL filter to the

back of the device, you might not be able to fax successfully. This special phone

cord is different from the phone cords you might already have in your home or

office.

3. Connect the DSL filter to the parallel splitter.

4. Connect the DSL modem to the parallel splitter.

5. Connect the parallel splitter to the wall jack.

6. Run a fax test.

When the phone rings, the device automatically answers after the number of rings you

set in the Rings to Answer setting. The device begins emitting fax reception tones to the

sending fax machine and receives the fax.

Case H: Shared voice/fax line with computer modem

If you receive both voice calls and fax calls at the same phone number, and you also have

a computer modem connected on this phone line, set up the device as described in this

section.

Chapter 7

84 Configure and manage

NOTE: Since your computer modem shares the phone line with the device, you

cannot use both your modem and the device simultaneously. For example, you cannot

use the device for faxing while you are using your computer modem to send an e-mail

or access the Internet.

•Shared voice/fax with computer dial-up modem

•Shared voice/fax with computer DSL/ADSL modem

Shared voice/fax with computer dial-up modem

If you use your phone line for both fax and telephone calls, use these instructions to set

up your fax.

There are two different ways to set up the device with your computer based on the number

of phone ports on your computer. Before you begin, check your computer to see if it has

one or two phone ports.

• If your computer has only one phone port, you will need to purchase a parallel splitter

(also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the

front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial

splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the

back.)

Figure 7-7 Example of a parallel splitter

• If your computer has one phone port, set up the device as described below.

Figure 7-8 Back view of the device

1Telephone wall jack

2Phone cord provided with the device plugged into the 1-LINE port on the

back of the device

Set up faxing for the device 85

3Parallel splitter

4Computer

5Telephone

To set up the device on the same phone line as a computer with one phone port

1. Remove the white plug from the port labeled 2-EXT on the back of the device.

2. Find the phone cord that connects from the back of your computer (your computer

dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall

jack and plug it into the parallel splitter.

3. Connect a phone cord from the parallel splitter to the port labeled 2-EXT on the back

of the device.

4. Connect a phone to the parallel splitter.

5. Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back

of the device.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the device, you might not be able to fax successfully. This special phone

cord is different from the phone cords you might already have in your home or

office.

6. If your modem software is set to receive faxes to your computer automatically, turn

off that setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem

software, the HP device will not be able to receive faxes.

7. Now you need to decide how you want the device to answer calls, automatically or

manually:

• If you set up the device to answer calls automatically, it answers all incoming

calls and receives faxes. The device will not be able to distinguish between fax

and voice calls in this case; if you suspect the call is a voice call, you will need to

answer it before the device answers the call. To set up the device to answer calls

automatically, turn on the Auto Answer setting.

• If you set up the device to answer faxes manually, you must be available to

respond in person to incoming fax calls or the device cannot receive faxes. To

set up the device to answer calls manually, turn off the Auto Answer setting.

8. Run a fax test.

NOTE: If your computer has two telephone ports on the back, you do not need to

use a parallel splitter. You can plug the telephone into the “OUT” port on the computer

dial-up modem.

If you pick up the phone before the device answers the call and hear fax tones from a

sending fax machine, you will need to answer the fax call manually.

If you use your phone line for voice, fax, and your computer dial-up modem, follow these

directions to set up your fax.

Chapter 7

86 Configure and manage

Shared voice/fax with computer DSL/ADSL modem

Use these instructions if your computer has a DSL/ADSL modem

1Telephone wall jack

2Parallel splitter

3DSL/ADSL filter

4Phone cord supplied with the device

5DSL/ADSL modem

6Computer

7Telephone

NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11

port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter,

a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug

on the back.

Set up faxing for the device 87

To set up the device with a computer DSL/ADSL modem

1. Obtain a DSL filter from your DSL provider.

NOTE: Phones in other parts of the home/office sharing the same phone number

with DSL service will need to be connected to additional DSL filters, otherwise

you will experience noise when making voice calls.

2. Using the phone cord supplied in the box with the devices, connect one end to the

DSL filter, then connect the other end to the port labeled 1-LINE on the back of the

device.

NOTE: If you do not use the supplied cord to connect from the DSL filter to the

device, you might not be able to fax successfully. This special phone cord is

different from phone cords you might already have in your home or office.

3. If you have a parallel-type phone system, remove the white plug from the port labeled

2-EXT on the back of the device, and then connect a phone to this port.

4. Connect the DSL filter to the parallel splitter.

5. Connect the DSL modem to the parallel splitter.

6. Connect the parallel splitter to the wall jack.

7. Run a fax test.

When the phone rings, the device automatically answers after the number of rings you

set in the Rings to Answer setting. The device begins emitting fax reception tones to the

sending fax machine and receives the fax.

Case I: Shared voice/fax line with answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have

an answering machine that answers voice calls at this phone number, set up the device

as described in this section.

Figure 7-9 Back view of the device

1Telephone wall jack

2Use the phone cord provided to connect to the 1-LINE port on the back of

the device

3Answering machine

Chapter 7

88 Configure and manage

4Telephone (optional)

To set up the device with a shared voice/fax line with answering machine

1. Remove the white plug from the port labeled 2-EXT on the back of the device.

2. Unplug your answering machine from the telephone wall jack, and connect it to the

port labeled 2-EXT on the back of the device.

NOTE: If you do not connect your answering machine directly to the device, fax

tones from a sending fax machine might be recorded on your answering machine,

and you probably will not be able to receive faxes with the device.

3. Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back

of the device.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the device, you might not be able to fax successfully. This special phone

cord is different from the phone cords you might already have in your home or

office.

4. (Optional) If your answering machine does not have a built-in phone, for convenience

you might want to connect a phone to the back of your answering machine at the

"OUT" port.

NOTE: If your answering machine does not let you connect an external phone,

you can purchase and use a parallel splitter (also known as a coupler) to connect

both the answering machine and telephone to the device. You can use standard

phone cords for these connections.

5. Turn on the Auto Answer setting.

6. Set your answering machine to answer after a low number of rings.

7. Change the Rings to Answer setting on the device to the maximum number of rings

supported by your device. (The maximum number of rings varies by country/region.)

8. Run a fax test.

When the phone rings, your answering machine answers after the number of rings you

have set, and then plays your recorded greeting. The device monitors the call during this

time, "listening" for fax tones. If incoming fax tones are detected, the device emits fax

reception tones and receives the fax; if there are no fax tones, the device stops monitoring

the line and your answering machine can record a voice message.

Case J: Shared voice/fax line with computer modem and answering machine

If you receive both voice calls and fax calls at the same phone number, and you also have

a computer modem and answering machine connected on this phone line, set up the HP

device as described in this section.

(continued)

Set up faxing for the device 89

NOTE: Since your computer dial-up modem shares the phone line with the HP

device, you cannot use both your modem and the device simultaneously. For

example, you cannot use the HP device for faxing while you are using your computer

dial-up modem to send an e-mail or access the Internet.

•Shared voice/fax line with computer dial-up modem and answering machine

•Shared voice/fax line with computer DSL/ADSL modem and answering machine

Shared voice/fax line with computer dial-up modem and answering machine

There are two different ways to set the HP device with your computer based on the

number of phone ports on your computer. Before you begin, check your computer to see

if it has one or two phone ports.

• If your computer has only one phone port, you will need to purchase a parallel splitter,

as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11

ports on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel

splitter which has two RJ-11 ports on the front and a plug on the back.)

Figure 7-10 Example of a parallel splitter

• If your computer has one phone port, set up the HP device as described below.

Figure 7-11 Back view of the device

1Telephone wall jack

2Telephone cord connected to the parallel splitter

3Parallel splitter

4Telephone (optional)

5Answering machine

Chapter 7

90 Configure and manage

6Computer with modem

7Use the phone cord supplied in the box with the device to connect to the

"1-LINE" port

To set up the device on the same phone line as a computer with one phone port

1. Remove the white plug from the port labeled 2-EXT on the back of the HP device.

2. Find the phone cord that connects from the back of your computer (your computer

dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall

jack and plug it into the port labeled 2-EXT on the back of the device.

3. Unplug your answering machine from the telephone wall jack, and connect it to the

port labeled 2-EXT on the back of the device.

NOTE: If you do not connect your answering machine directly to the device, fax

tones from a sending fax machine might be recorded on your answering machine,

and you might not be able to receive faxes with the device.

4. Using the phone cord supplied in the box with the HP device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back

of the HP device.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the device, you might not be able to fax successfully. This special phone

cord is different from the phone cords you might already have in your home or

office.

5. (Optional) If your answering machine does not have a built-in phone, for convenience

you might want to connect a phone to the back of your answering machine at the

"OUT" port.

NOTE: If your answering machine does not let you connect an external phone,

you can purchase and use a parallel splitter (also known as a coupler) to connect

both the answering machine and telephone to the device. You can use standard

phone cords for these connections.

6. If your modem software is set to receive faxes to your computer automatically, turn

off that setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem

software, the device will not be able to receive faxes.

7. Turn on the Auto Answer setting.

8. Set your answering machine to answer after a low number of rings.

9. Change the Rings to Answer setting on the HP device to the maximum number of

rings supported by your HP device. (The maximum number of rings varies by country/

region.)

10. Run a fax test.

NOTE: If you are using a computer with two telephone ports, you do not need a

parallel splitter. You can plug the answering machine into the “OUT” port on the

back of the computer.

Set up faxing for the device 91

When the phone rings, your answering machine answers after the number of rings you

have set, and then plays your recorded greeting. The device monitors the call during this

time, "listening" for fax tones. If incoming fax tones are detected, the device emits fax

reception tones and receives the fax; if there are no fax tones, the device stops monitoring

the line and your answering machine can record a voice message.

Shared voice/fax line with computer DSL/ADSL modem and answering machine

1Telephone wall jack

2Parallel splitter

3DSL/ADSL filter

4Phone cord provided with the device connected to the 1-LINE port on the

back of the device

5DSL/ADSL modem

6Computer

7Answering machine

8Telephone (optional)

NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11

port on the front and two RJ-11 ports on the back. Do not use a 2–line phone splitter,

a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug

on the back.

Chapter 7

92 Configure and manage

To set up the device with a computer DSL/ADSL modem

1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.

NOTE: Phones in other parts of the home/office sharing the same phone number

with DSL/ADSL service will need to be connected to additional DSL/ADSL filters,

otherwise you will experience noise when making voice calls.

2. Using the phone cord supplied in the box with the device, connect one end to the

DSL/ADSL filter, then connect the other end to the port labeled 1-LINE on the back

of the device.

NOTE: If you do not use the supplied cord to connect from the DSL/ADSL filter

to the device, you might not be able to fax successfully. This special phone cord

is different from the phone cords you might already have in your home or office.

3. Connect the DSL/ADSL filter to the splitter.

4. Unplug the answering machine from the telephone wall jack, and connect it to the

port labeled 2-EXT on the back of the device.

NOTE: If you do not connect your answering machine directly to the device, fax

tones from a sending fax machine might be recorded on your answering machine,

and you probably will not be able to receive faxes with the device.

5. Connect the DSL modem to the parallel splitter.

6. Connect the parallel splitter to the wall jack.

7. Set your answering machine to answer after a low number of rings.

8. Change your Rings to Answer setting on the device to the maximum number of rings

supported by the device.

NOTE: The maximum number of rings varies by country/region

9. Run a fax test.

When the phone rings, your answering machine will answer after the number of rings you

have set, and then play your recorded greeting. The device monitors the call during this

time, “listening” for fax tones. If incoming fax tones are detected, the device will emit fax

reception tones and receive the fax; if there are no fax tones, the device stops monitoring

the line and your answering machine can record a voice message.

If you use the same phone line for telephone, fax, and have a computer DSL modem,

follow these instructions to set up your fax.

Case K: Shared voice/fax line with computer dial-up modem and voice mail

If you receive both voice calls and fax calls at the same phone number, use a computer

dial-up modem on the same phone line, and subscribe to a voice mail service through

your telephone company, set up the device as described in this section.

NOTE: You cannot receive faxes automatically if you have a voice mail service at

the same phone number you use for fax calls. You must receive faxes manually; this

means you must be available to respond in person to incoming fax calls. If you want

to receive faxes automatically instead, contact your telephone company to subscribe

to a distinctive ring service, or to obtain a separate phone line for faxing.

Set up faxing for the device 93

Since your computer dial-up modem shares the phone line with the device, you cannot

use both your modem and the device simultaneously. For example, you cannot use the

device for faxing if you are using your computer dial-up modem to send an e-mail or

access the Internet.

There are two different ways to set up the device with your computer based on the number

of phone ports on your computer. Before you begin, check your computer to see if it has

one or two phone ports.

• If your computer has only one phone port, you will need to purchase a parallel splitter

(also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the

front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial

splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the

back.)

Figure 7-12 Example of a parallel splitter

• If your computer has two phone ports, set up the device as described below.

Figure 7-13 Back view of the device

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the

1-LINE port

3Computer with modem

4Telephone

Chapter 7

94 Configure and manage

To set up the device on the same phone line as a computer with two phone ports

1. Remove the white plug from the port labeled 2-EXT on the back of the device.

2. Find the phone cord that connects from the back of your computer (your computer

dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall

jack and plug it into the port labeled 2-EXT on the back of the device.

3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.

4. Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back

of the device.

NOTE: If you do not use the supplied cord to connect from the telephone wall

jack to the device, you might not be able to fax successfully. This special phone

cord is different from the phone cords you might already have in your home or

office.

5. If your modem software is set to receive faxes to your computer automatically, turn

off that setting.

NOTE: If you do not turn off the automatic fax reception setting in your modem

software, the device will not be able to receive faxes.

6. Turn off the Auto Answer setting.

7. Run a fax test.

You must be available to respond in person to incoming fax calls, or the device cannot

receive faxes.

Serial-type fax setup

For information on setting up the device for faxing using a serial-type phone system, see

the Fax Configuration Web site for your country/region.

Austria www.hp.com/at/faxconfig

Germany www.hp.com/de/faxconfig

Switzerland (French) www.hp.com/ch/fr/faxconfig

Switzerland (German) www.hp.com/ch/de/faxconfig

United Kingdom www.hp.com/uk/faxconfig

Finland www.hp.fi/faxconfig

Denmark www.hp.dk/faxconfig

Sweden www.hp.se/faxconfig

Norway www.hp.no/faxconfig

Netherlands www.hp.nl/faxconfig

Belgium (Dutch) www.hp.be/nl/faxconfig

Belguim (French) www.hp.be/fr/faxconfig

Portugal www.hp.pt/faxconfig

Set up faxing for the device 95

Spain www.hp.es/faxconfig

France www.hp.com/fr/faxconfig

Ireland www.hp.com/ie/faxconfig

Italy www.hp.com/it/faxconfig

Configure the device (Windows)

You can connect the device directly to a computer, or you can share the device among

other users on a network.

NOTE: Microsoft Internet Explorer 6.0 or later must be installed on the computer

system to run the installation program.

You must have administrator privileges to install a printer driver on Windows 2000,

Windows XP, or Windows Vista.

Only the printer and scanner drivers are supported by devices running Windows 2000.

When setting up the device, HP recommends that you connect it after you install the

software because the installation program is designed to provide you with the easiest

setup experience. However, if you have connected the cable first, see Connect the device

before installing the software.

Direct connection

You can connect the device directly to your computer using a USB cable.

NOTE: If you install the device software and connect the device to a computer

running Windows, you can connect additional devices to the same computer with USB

cables without reinstalling the device software.

When setting up the device, HP recommends that you connect the device after you install

the software because the installation program is designed to provide you with the easiest

setup experience. However, if you have connected the cable first, see Connect the device

before installing the software.

Install the software before connecting the device (recommended)

To install the software

1. Close any applications that are running.

2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD

menu does not start automatically, double-click the setup icon on the Starter CD.

3. On the CD menu, click Install and follow the onscreen instructions.

4. When prompted, turn on the device and connect it to the computer using a USB cable.

The Found New Hardware wizard appears on the computer screen, and the device

icon is created in the Printers folder.

Chapter 7

(continued)

96 Configure and manage

NOTE: You may connect the USB cable at a later time when you need to use the

device.

You can also share the device with other computers using a simple form of networking

known as locally shared networking. For more information, see Share the device on

a locally shared network.

Connect the device before installing the software

If you connected the device to the computer before installing the device software, the

Found New Hardware wizard displays on the computer screen.

NOTE: If you turned on the device, do not turn it off or unplug the cable from the

device while the installation program is running. If you do so, the installation program

will not finish.

To connect the device

1. In the Found New Hardware dialog box that displays methods for locating the printer

driver, select the Advanced option, and then click Next.

NOTE: Do not allow the Found New Hardware wizard to perform an automatic

search for the printer driver.

2. Select the check box for specifying the driver location, and ensure that the other check

boxes are clear.

3. Insert the Starter CD into the CD drive. If the CD menu appears, close it.

4. Browse to locate the root directory on the Starter CD (for example, D), and then click

OK.

5. Click Next and follow the onscreen instructions.

6. Click Finish to close the Found New Hardware wizard. The wizard automatically

starts the installation program (this might take a short while).

7. Complete the installation process.

NOTE: You can also share the device with other computers using a simple form of

networking known as locally shared networking. For more information, see Share the

device on a locally shared network.

Share the device on a locally shared network

In a locally shared network, the device is connected directly to the USB connector of a

selected computer (known as the server) and is shared by other computers (clients).

NOTE: When sharing a directly connected device, use the computer with the newest

operating system as the server. For example, if you have a computer running

Windows XP and another computer running an older version of Windows, use the

computer running Windows XP as the server.

Use this configuration only in small groups or when usage is low. The connected

computer is slowed down when many users print to the device.

Only the printing function is shared. Scan, Copy, and Fax functions are not shared.

Configure the device (Windows) 97

To share the device

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2. Right-click the device icon, click Properties, and then click the Sharing tab.

3. Click the option to share the device, and give it a share name.

4. To share the device with client computers that use other versions of Windows, click

Additional Drivers to install those drivers as a convenience to the users. You must

have the Starter CD in your CD drive.

Configure the device (Mac OS)

NOTE: Mac OS is supported by HP Officejet J3600 only.

You can use the device with a single Macintosh computer using a USB cable, or you can

share it among other users on a network.

This section contains the following topics:

•Install the software for a direct connection

•Share the device on a locally shared network

Install the software for a direct connection

To install the software

1. Connect the device to your computer with a USB cable.

2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop, and

then double-click the setup icon. Also, you can locate the Installer folder on the Starter

CD.

3. Click Install Software and follow the onscreen instructions.

4. If necessary, share the device with other Macintosh computer users.

For more information, see Share the device on a locally shared network.

Share the device on a locally shared network

When you connect the device directly, you can share it with other computers using a

simple form of networking known as locally shared networking. Use this configuration

only in small groups or when usage is low. The connected computer is slowed down when

many users print to the device.

Basic requirements for sharing in the Mac OS environment include the following items:

• The Macintosh computers must be communicating on the network using TCP/IP, and

they must have IP addresses. (AppleTalk is not supported.)

• The device that is being shared must be connected to a built-in USB port on the host

Macintosh computer.

• Both the host Macintosh computer and the client Macintosh computers that are using

the shared device must have device sharing software installed, and the driver or PPD

for the device that is installed. (You can run the installation program to install the

device sharing software and associated Help files.)

Chapter 7

98 Configure and manage

For more information about USB device sharing, see the support information on the Apple

Web site (www.apple.com) or the Apple Macintosh Help on the computer.

To share the device among computers running Mac OS

1. Turn on printer sharing on all Macintosh computers (host and clients) that are

connected to the printer. Depending on the OS version you are using, do one of the

following:

•Mac OS 10.3: Open System Preferences, click Print & Fax, and then check the

box next to Share my printers with other computers.

•Mac OS 10.4: Open System Preferences, click Print & Fax, click the Sharing

tab, check the box next to Share these printers with other computers, and then

select the printer to be shared.

2. To print from the other Macintosh computers (the clients) on the network, do the

following:

a. Click File, and then select Page Setup in the document you want to print.

b. In the drop-down menu next to Format for, select Shared Printers, and then

select your device.

c. Select the Paper Size, and then click OK.

d. In the document, click File, and then select Print.

e. From the drop-down menu next to Printer, select Shared Printers, and then

select your device.

f. Make additional settings, if necessary, and then click Print.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before

prompted by the software installation screen, you might need to uninstall and then

reinstall the software. Do not simply delete the device application files from your

computer. Make sure to remove them properly using the uninstall utility provided when

you installed the software that came with the device.

There are three methods to uninstall the software on a Windows computer, and one

method to uninstall on a Macintosh computer.

To uninstall from a Windows computer, method 1

1. Disconnect the device from your computer. Do not connect it to your computer until

after you have reinstalled the software.

2. Press the Power button to turn off the device.

3. On the Windows taskbar, click Start, select Programs or All Programs, select HP,

select Officejet J3500/J3600 Series, and then click Uninstall.

4. Follow the onscreen instructions.

5. If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work properly if the files are deleted.

6. Restart your computer.

7. To reinstall the software, insert the device Starter CD into your computer's CD-ROM

drive, follow the onscreen instructions, and also see Install the software before

connecting the device (recommended).

Uninstall and reinstall the software 99

8. After the software is installed, connect the device to your computer.

9. Press the Power button to turn the device on.

After connecting and turning on the device, you might have to wait several minutes

for all of the Plug and Play events to complete.

10. Follow the onscreen instructions.

When the software installation is complete, the HP Digital Imaging Monitor icon appears

in the Windows system tray.

To uninstall from a Windows computer, method 2

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. On the Windows taskbar, click Start, select Settings, select Control Panel, and then

click Add/Remove Programs.

- Or -

Click Start, click Control Panel, and then double-click Programs and Features.

2. Select Officejet J3500/J3600 Series, and then click Change/Remove or Uninstall/

Change.

Follow the onscreen instructions.

3. Disconnect the device from your computer.

4. Restart your computer.

NOTE: It is important that you disconnect the device before restarting your

computer. Do not connect the device to your computer until after you have

reinstalled the software.

5. Insert the device Starter CD into your computer's CD-ROM drive and then start the

Setup program.

6. Follow the onscreen instructions and also see Install the software before connecting

the device (recommended).

To uninstall from a Windows computer, method 3

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1. Insert the device Starter CD into your computer's CD-ROM drive, and then start the

Setup program.

2. Disconnect the device from your computer.

3. Select Uninstall and follow the onscreen directions.

4. Restart your computer.

NOTE: It is important that you disconnect the device before restarting your

computer. Do not connect the device to your computer until after you have

reinstalled the software.

5. Start the Setup program for the device again.

6. Select Install.

7. Follow the onscreen instructions and also see Install the software before connecting

the device (recommended).

Chapter 7

100 Configure and manage

To uninstall from a Macintosh computer

1. Launch HP Device Manager.

2. Click Information and Settings.

3. Select Uninstall HP AiO Software from the pull-down menu.

Follow the onscreen instructions.

4. After the software is uninstalled, restart your computer.

5. To reinstall the software, insert the device Starter CD into your computer's CD-ROM

drive.

6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer.

7. Follow the onscreen instructions and also see Configure the device (Mac OS).

NOTE: If you cannot launch the HP Device Manager, you can uninstall the software

by opening the Hard Drive, selecting Applications, select Hewlett-Packard, and

opening HP Uninstaller.

Uninstall and reinstall the software 101

Chapter 7

102 Configure and manage

8 Maintain and troubleshoot

This section contains the following topics:

•Work with print cartridges

•Clean the device

•Troubleshooting tips and resources

•Solve printing problems

•Poor print quality and unexpected printouts

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Troubleshoot installation issues

•Clear paper jams

•Avoid paper jams

Work with print cartridges

This section contains the following topics:

•Supported print cartridges

•Handle the print cartridges

•Replace the print cartridges

•Align the print cartridges

•Clean the print cartridges

•Clean the print cartridge contacts

•Clean the area around the ink nozzles

•Store print cartridges

Supported print cartridges

The availability of print cartridges varies by country/region. The print cartridges might

come in different sizes. In addition, the HP Officejet J3500 supports one black print

cartridge only.

You can find the print cartridge number in the following places:

• On the label of the print cartridge you are replacing.

•Windows: From the Toolbox, if you have bidirectional communication, click the

Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then

click Cartridge Details.

•Mac OS: From the HP Printer Utility, click Supply Info from the Information and

Support panel, and then click Retail Supplies Information.

Mac OS is supported by HP Officejet J3600 only.

Maintain and troubleshoot 103

NOTE: Ink from the cartridges is used in the printing process in a number of different

ways, including in the initialization process, which prepares the device and cartridges

for printing. In addition, some residual ink is left in the cartridge after it is used. For

more information see www.hp.com/go/inkusage.

Handle the print cartridges

Before you replace or clean a print cartridge, you should know the part names and how

to handle the print cartridges.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

Hold the print cartridges by their black plastic sides, with the label on top. Do not touch

the copper-colored contacts or the ink nozzles.

NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause

temporary printing problems, or even permanent damage.

Replace the print cartridges

Follow these instructions when the ink level is low.

NOTE: When the ink level for a print cartridge is low, a message appears on the

display. You can also check the ink levels by using the printer Toolbox (Windows) or

the HP Printer Utility (Mac OS).

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104 Maintain and troubleshoot

When you receive a low-ink warning message on the display, make sure you have a

replacement print cartridge available. You should also replace the print cartridges when

you see faded text or if you experience print quality issues related to the print cartridges.

To order print cartridges for the device, go to www.hpshopping.com. If prompted, choose

your country/region, follow the prompts to select your product, and then click one of the

shopping links on the page.

NOTE: The HP Officejet J3500 supports one black print cartridge only.

To replace the print cartridges

1. Make sure the device is on.

CAUTION: If the HP All-in-One is off when you open the print cartridge door to

access the print cartridges, it will not release the cartridges for changing. You

might damage the device if the print cartridges are not docked safely when you

try to remove them.

2. Open the print cartridge door.

The print carriage moves to the far right side of the device.

3. Wait until the print carriage is idle and silent, and then lightly press down on a print

cartridge to release it.

If you are replacing the tri-color print cartridge (HP Officejet J3600 only), remove the

print cartridge from the slot on the left.

If you are replacing the black print cartridge, remove the print cartridge from the slot

on the right.

NOTE: The HP Officejet J3500 has a slot for one black print cartridge only.

Work with print cartridges 105

Figure 8-1 Remove print cartridge from the HP Officejet J3500

Figure 8-2 Remove print cartridge from the HP Officejet J3600

4. Pull the print cartridge toward you out of its slot.

5. If you are removing the print cartridge because it is low or out of ink, recycle the print

cartridge. The HP Inkjet Supplies Recycling Program is available in many countries/

regions, and lets you recycle used print cartridges free of charge. For more

information, go to the following Web site:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html

Chapter 8

106 Maintain and troubleshoot

6. Remove the new print cartridge from its packaging and, being careful to touch only

the black plastic, gently remove the plastic tape by using the pink pull tab.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching

these parts can result in clogs, ink failure, and bad electrical connections.

7. Slide the new print cartridge forward into the empty slot. Then gently push on the

upper part of the print cartridge forward until it clicks into the socket.

If you are installing the tri-color print cartridge, slide it into the left slot.

If you are installing a black print cartridge, slide it into the right slot.

NOTE: The HP Officejet J3500 has a slot for one black print cartridge only.

Work with print cartridges 107

Figure 8-3 Insert a print cartridge in the HP Officejet J3500

Figure 8-4 Install a print cartridge in the HP Officejet J3600

8. Close the print cartridge door.

Align the print cartridges

The HP All-in-One prompts you to align cartridges every time you install or replace a print

cartridge. You can also align the print cartridges at any time from the control panel or by

using the software you installed with the device. Aligning the print cartridges ensures

high-quality output.

NOTE: If you remove and reinstall the same print cartridge, the device will not prompt

you to align the print cartridges. It remembers the alignment values for that print

cartridge, so you do not need to realign the print cartridges.

NOTE: The HP Officejet J3500 supports one black print cartridge only.

Chapter 8

108 Maintain and troubleshoot

To align the print cartridges from the control panel when prompted

1. Make sure you have letter or A4 unused plain white paper loaded in the input tray,

and then press OK.

2. The device prints a test page and calibrates the printer. Recycle or discard the page.

NOTE: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

If the alignment fails again, you might have a defective sensor or print cartridge.

Contact HP Support. Go to www.hp.com/support. If prompted, choose your

country/region, and then click Contact HP for information on calling for technical

support.

To align the cartridges from the control panel at any time

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. Press Setup.

3. Press 6, then press 2.

This selects Tools and then selects Align Print Cartridge.

4. The device prints a test page and calibrates the printer. Recycle or discard the page.

To align the print cartridges from the HP Photosmart Software (Windows)

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Services tab, and then click

Service this device.

The Printer Toolbox appears.

3. Click the Device Services tab.

4. Click Align the Print Cartridges.

The device prints a test page and calibrates the printer. Recycle or discard the page.

To align the print cartridges from the HP Photosmart Studio Software (Mac OS)

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information, see

HP Printer Utility (Mac OS). Click Align and follow the onscreen instructions.

NOTE: Mac OS is supported by HP Officejet J3600 only.

Clean the print cartridges

Use this feature when there is streaking, white lines through any of the lines of color or

when a color is muddy after installing a print cartridge for the first time. Do not clean print

cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles.

Work with print cartridges 109

NOTE: The HP Officejet J3500 supports one black print cartridge only.

To clean the print cartridges from the control panel

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. Press Setup.

3. Press 6, then press 1.

This selects Tools and then selects Clean Print Cartridge.

The device prints a page that you can recycle or discard.

If copy or print quality still seems poor after you clean the print cartridges, try cleaning

the print cartridge contacts before replacing the affected print cartridge.

To clean the print cartridges from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Services tab, and then click

Service this device.

The Printer Toolbox appears.

3. Click the Device Services tab.

4. Click Clean the Print Cartridges.

5. Follow the prompts until you are satisfied with the quality of the output, and then click

Done.

If copy or print quality still seems poor after you clean the print cartridges, try cleaning

the print cartridge contacts before replacing the affected print cartridge.

HP Printer Utility (Mac OS)

1. Open the HP Printer Utility. For more information, see HP Printer Utility (Mac OS).

2. Click Clean and follow the onscreen instructions.

NOTE: Mac OS is supported by HP Officejet J3600 only.

Clean the print cartridge contacts

Clean the print cartridge contacts only if you get repeated messages on the display

prompting you to check a print cartridge after you already have cleaned or aligned the

print cartridges.

Before cleaning the print cartridge contacts, remove the print cartridge and verify that

nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you

continue to get messages to check the print cartridges, clean the print cartridge contacts.

Chapter 8

110 Maintain and troubleshoot

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or

leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge

contacts. These can damage the print cartridge or the HP All-in-One.

To clean the print cartridge contacts

1. Turn on the device and open the print cartridge door.

The print carriage moves to the far right side of the device.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the device.

NOTE: Depending how long the HP All-in-One is unplugged, the date and time

might be erased. You might need to reset the date and time later, when you plug

the power cord back in.

3. Lightly press down on the print cartridge to release it, and then pull it toward you out

of the slot.

NOTE: Do not remove both print cartridges at the same time

(HP Officejet J3600). Remove and clean each print cartridge one at a time. Do

not leave a print cartridge outside the HP All-in-One for more than 30 minutes.

4. Inspect the print cartridge contacts for ink and debris buildup.

5. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any

excess water from it.

6. Hold the print cartridge by its sides.

Work with print cartridges 111

7. Clean only the copper-colored contacts. Allow the print cartridges to dry for

approximately ten minutes.

1Copper-colored contacts

2Ink nozzles (do not clean)

8. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks

into place.

9. Repeat if necessary for the other print cartridge (HP Officejet J3600 only).

10. Gently close the print cartridge door and plug the power cord into the back of the

device.

Clean the area around the ink nozzles

If the device is used in a dusty environment, a small amount of debris might accumulate

inside the device. This debris can include dust, hair, carpet, or clothing fibers. When

debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages.

Ink streaking can be corrected by cleaning around the ink nozzles as described here.

NOTE: Clean the area around the ink nozzles only if you continue to see streaks

and smudges on your printed pages after you have already cleaned the print

cartridges by using the control panel or the software you installed with the

HP All-in-One.

Make sure you have the following materials available:

• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or

leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

• Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching

these parts can result in clogs, ink failure, and bad electrical connections.

Chapter 8

112 Maintain and troubleshoot

To clean the area around the ink nozzles

1. Turn on the device and open the print cartridge door.

The print carriage moves to the far right side of the device.

2. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the device.

NOTE: Depending how long the HP All-in-One is unplugged, the date and time

might be erased. You might need to reset the date and time later, when you plug

the power cord back in.

3. Lightly press down on the print cartridge to release it, and then pull it toward you out

of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and clean

each print cartridge one at a time. Do not leave a print cartridge outside the device

for more than 30 minutes.

4. Place the print cartridge on a piece of paper with the ink nozzles facing up.

5. Lightly moisten a clean foam rubber swab with distilled water.

6. Clean the face and edges around the ink nozzle area with the swab, as shown below.

1Nozzle plate (do not clean)

2Face and edges around the ink nozzle area

CAUTION: Do not clean the nozzle plate.

7. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks

into place.

8. Repeat if necessary for the other print cartridge.

9. Gently close the print cartridge door and plug the power cord into the back of the

device.

Store print cartridges

Print cartridges can be left in the device for extended periods of time. If you remove the

print cartridges, place them in an airtight container, such as a resealable plastic bag.

Work with print cartridges 113

Clean the device

To ensure that your copies and scans remain clear, you might need to clean the glass

strip or white strip inside the automatic document feeder. You might also want to dust the

exterior of the HP All-in-One.

Clean the glass strip

Minor debris can accumulate on the white strip located inside the automatic document

feeder.

To clean the glass strip inside the automatic document feeder

1. Turn off the device, and unplug the power cord.

NOTE: Depending how long the device is unplugged, the date and time might

be erased. You might need to reset the date and time later, when you plug the

power cord back in.

2. Lift the cover of the automatic document feeder.

There is a glass strip under the automatic document feeder.

3. Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive

glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on

the glass, since they can damage it. Do not place or spray liquid directly on the

glass. The liquid might seep under the glass and damage the device.

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114 Maintain and troubleshoot

4. Close the automatic document feeder cover.

CAUTION: Make sure you close the automatic document feeder cover before

loading any paper or originals. If you do not close the cover, you might damage

the mechanism.

5. Plug in the power cord, and then turn on the device.

Clean the white strip

Minor debris can accumulate on the white strip located inside the automatic document

feeder.

To clean the white strip

1. Turn off the device and unplug the power cord.

NOTE: Depending how long the device is unplugged, the date and time might

be erased. You might need to reset the date and time later, when you plug the

power cord back in.

2. Lift the cover of the automatic document feeder.

3. Clean the white strip with a soft cloth or sponge slightly moistened with a mild soap

and warm water.

Wash the strip gently to loosen debris. Do not scrub the strip.

Clean the device 115

4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)

alcohol, and wipe the strip thoroughly with a damp cloth to remove any residual

alcohol.

CAUTION: Be careful not to spill alcohol on the glass or exterior of the

HP All-in-One, as this might damage the device.

5. Close the automatic document feeder cover.

6. Plug in the power cord, and then turn on the device.

Clean the exterior

NOTE: Before cleaning the device, turn off the power and unplug the power cord

from the electrical socket.

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The

exterior of the device does not require cleaning. Keep fluids away from the interior of the

device, as well as from the control panel.

Troubleshooting tips and resources

Use the following tips and resources to resolve printing problems.

• For a paper jam, see Clear paper jams.

• For paper-feed problems, such as the paper skew and paper pick, see Solve paper-

feed problems.

• Power light is on and not blinking. When the device is turned on for the first time, it

takes approximately 12 minutes to initialize it after the print cartridges are installed.

• Power cord and other cables are working, and are firmly connected to the device.

Make sure the device is connected firmly to a functioning alternating current (AC)

power outlet, and is turned on. For voltage requirements, see Electrical

specifications.

• Media is loaded correctly in the input tray and is not jammed in the device.

• All packing tapes and materials are removed.

• The device is set as the current or default printer. For Windows, set it as the default

in the Printers folder. For the Mac OS, set it as the default in the Printer Setup Utility.

See your computer's documentation for more information.

•Pause Printing is not selected if you are using a computer running Windows.

• You are not running too many programs when you are performing a task. Close

programs that you are not using or restart the computer before attempting the task

again.

Solve printing problems

•The device shuts down unexpectedly

•Error message appears on control-panel display

•The device is not responding (nothing prints)

•Device takes a long time to print

•Blank or partial page printed

Chapter 8

116 Maintain and troubleshoot

•Something on the page is missing or incorrect

•Placement of the text or graphics is wrong

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power

outlet. For voltage requirements, see Electrical specifications.

Error message appears on control-panel display

A non-recoverable error has occurred

Disconnect all cables (such as power cord, network cable, and USB cable), wait about

20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site

(www.hp.com/support) for the latest troubleshooting information, or product fixes and

updates.

The device is not responding (nothing prints)

There are print jobs stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. Try to print

after the computer reboots. Refer to the Help system for the operating system for more

information.

Check the device setup

For more information, see Troubleshooting tips and resources.

Check the device software installation

If the device is turned off when printing, an alert message should appear on your computer

screen; otherwise, the device software might not be installed correctly. To resolve this,

uninstall the software completely, and then reinstall the device software. For more

information, see Uninstall and reinstall the software.

Check the cable connections

• Make sure both ends of the network/USB cable are secure.

• If the device is connected to a network, check the following:

• Check the Link light on the back of the device.

• Make sure you are not using a phone cord to connect the device.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from

intrusion. However, the firewall might block communication between the computer and

the device. If there is a problem communicating with the device, try temporarily disabling

the firewall. If the problem persists, the firewall is not the source of the communication

problem. Re-enable the firewall.

Solve printing problems 117

Device takes a long time to print

Check the system configuration and resources

Make sure the computer meets the minimum system requirements for the device. For

more information, see System requirements.

Check the device software settings

Print speed is slower when Best or Maximum dpi is selected as the print quality. To

increase the print speed, select different print settings in the device driver. For more

information, see Change print settings.

Blank or partial page printed

Clean the print cartridge

Complete the print cartridge cleaning procedure. For more information, see Work with

print cartridges.

Check the media settings

• Make sure you select the correct print quality settings in the printer driver for the media

loaded in the trays.

• Make sure the page settings in the printer driver match the page size of media loaded

in the tray.

More than one page is being picked

For more information on paper-feed problems, see Solve paper-feed problems.

There is a blank page in the file

Check the file to make sure there is no blank page.

Something on the page is missing or incorrect

Check the print cartridges

Make sure the correct print cartridges are installed and the print cartridges are not low

on ink. For more information, see Manage the device and Supported print cartridges.

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the

device. For more information, see Set minimum margins.

Check the color print settings

Make sure Print in Grayscale is not selected in the print driver. (HP Officejet J3600 only.)

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the device away from the source of the

Chapter 8

118 Maintain and troubleshoot

electromagnetic fields. Also, it is recommended that you use a USB cable that is less than

3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack of

media, and make sure the trays are not overloaded. For more information, see Load

media.

Check the media size

• Content on a page might be cut off if the document size is larger than the media that

you are using.

• Make sure the media size selected in the printer driver match the size of media loaded

in the tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings

for the document do not exceed the printable area of your device. For more information,

see Set minimum margins.

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the

settings in the printer driver. For more information, see Change print settings.

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the device away from the source of the

electromagnetic fields. Also, it is recommended that you use a USB cable that is less than

3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

If the above solutions do not work, the problem may be caused by the inability of the

application to interpret print settings properly. See the release notes for known software

conflicts, refer to the application's documentation, or contact the software manufacturer

for specific help.

Poor print quality and unexpected printouts

•Poor quality printouts

•Meaningless characters print

•Ink is smearing

•Ink is not filling the text or graphics completely

•Output is faded or dull colored

•Colors are printing as black and white

•Wrong colors are printing

•Printout shows bleeding colors

Poor print quality and unexpected printouts 119

•Colors do not line up properly

•Lines or dots are missing from text or graphics

Poor quality printouts

Check the print cartridges

Make sure the correct print cartridges are installed and the print cartridges are not low

on ink. For more information, see Manage the device and Supported print cartridges.

Check the paper quality

The paper might be too moist or too rough. Make sure the media meets HP specifications,

and try to print again. For more information, see Select print media.

Check the type of media loaded in the device

Make sure the device supports the type of media you have loaded. For more information,

see Understand specifications for supported media.

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the device away from the source of the

electromagnetic fields. Also, it is recommended that you use a USB cable that is less than

3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Meaningless characters print

If an interruption occurs to a job that is printing, the device might not recognize the rest

of the job.

Cancel the print job and wait for the device to return to the ready state. If the device does

not return to the ready state, cancel all jobs and wait again. When the device is ready,

resend the job. If prompted by the computer to retry the job, click Cancel.

Check the cable connections

If the device and computer are connected with a USB cable, the problem may be due to

a poor cable connection.

Make sure the cable connections at both ends are secure. If the problem persists, turn

off the device, disconnect the cable from the device, turn on the device without connecting

the cable, and delete any remaining jobs from the print spooler. When the Power light is

on and not flashing, reconnect the cable.

Check the document file

The document file may be damaged. If you can print other documents from the same

application, try printing a backup copy of your document, if available.

Chapter 8

120 Maintain and troubleshoot

Ink is smearing

Check the print settings

(HP Officejet J3600 only)

• When you print documents that use much ink, allow more time to dry before handling

the printouts. This is especially true for transparencies. In the printer driver, select the

Best print quality, and also increase the ink drying time and reduce the ink saturation

using the ink volume under the advanced features (Windows) or ink features (Mac

OS). However, note that decreasing ink saturation might give printouts a "washed-

out" quality.

• Color documents that have rich, blended colors can wrinkle or smear when printed

using the Best print quality. Try using another print mode, such as Normal, to reduce

ink, or use HP Premium Paper designed for printing vivid color documents. For more

information, see Change print settings.

Check the media type

Some types of media do not accept ink well. For these types of media, ink will dry more

slowly and smearing may occur. For more information, see Select print media.

Ink is not filling the text or graphics completely

Check the media type

Some media types are not suitable for use with the device. For more information, see

Select print media.

Check the print cartridges

Make sure the print cartridges are not low on ink. For more information, see Manage the

device.

Output is faded or dull colored

Check the print mode

The Fast mode in the printer driver allows you to print at a faster rate, which is good for

printing drafts. To get better results, select Normal or Best. For more information, see

Change print settings.

Check the paper type setting

When printing on transparencies or other special media (HP Officejet J3600 only) select

the corresponding media type in the print driver. For more information, see Print on

special and custom-sized media.

Poor print quality and unexpected printouts 121

Colors are printing as black and white

(HP Officejet J3600 only)

Check the print settings

Make sure Print in Grayscale is not selected in the printer driver. For more information,

see Change print settings.

Wrong colors are printing

(HP Officejet J3600 only)

Check the print settings

Make sure Print in Grayscale is not selected in the printer driver. For more information,

see Change print settings.

Check the print cartridges

Make sure the correct print cartridges are installed and the print cartridges are not low

on ink. For more information, see Manage the device and Supported print cartridges.

Printout shows bleeding colors

Check the print cartridges

Make sure print cartridges have not been tampered with. Refilling processes and the use

of incompatible inks can disrupt the intricate printing system and result in reduced print

quality and damage to the device. HP does not guarantee or support refilled print

cartridges. For ordering information, see Supported print cartridges and HP supplies.

Colors do not line up properly

(HP Officejet J3600 only)

Check the print cartridges

Make sure the correct print cartridges are installed and the print cartridges are not low

on ink. For more information, see Manage the device and Supported print cartridges.

Check the graphics placement

Use the zoom or print preview feature of your software to check for gaps in the placement

of graphics on the page.

Align the print cartridges

Align the print cartridges. For more information, see Align the print cartridges.

Lines or dots are missing from text or graphics

Check the print cartridges

Make sure the print cartridges are not low on ink. For more information, see Manage the

device.

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122 Maintain and troubleshoot

Solve paper-feed problems

For information on resolving jams, see Clear paper jams.

Media is not supported for the printer or tray

Use only media that is supported for the device. For more information, see Understand

specifications for supported media.

Media is not picked up from the tray

• Make sure media is loaded in the tray. For more information, see Load media. Fan

the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media

size you are loading. Also make sure the guides are snug, but not tight, against the

stack.

• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite

direction of the curl.

Media is not coming out correctly

• Make sure the output tray extension is extended; otherwise, printed pages may fall

off the device.

• Remove excess media from the output tray. There is a limit to the number of sheets

the tray can hold.

Pages are skewing

• Make sure the media loaded in the tray is aligned to the paper guides. If needed, pull

out the tray from the device and reload the media properly, making sure that the paper

guides are properly aligned.

• Load media into the device only when it is not printing.

Multiple pages are being picked up

• Fan the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media

size you are loading. Also make sure the guides are snug, but not tight, against the

stack.

Solve paper-feed problems 123

• Make sure the tray is not overloaded with paper.

• Use HP media for optimum performance and efficiency.

Solve copy problems

If the following topics do not help, see Support and warranty for information about HP

support.

No copy came out

•Check the power

Make sure that the power cord is securely connected, and the device turned on.

•Check the status of the device

• The device might be busy with another job. Check the control-panel display for

information about the status of jobs. Wait for any job that is processing to finish.

• The device might be jammed. Check for jams. See Clear paper jams.

•Check the trays

Make sure that media is loaded. See Load media for more information.

Copies are blank

•Check the trays

If you are copying from the ADF, make sure that the originals have been loaded

correctly. For more information, see Load an original in the automatic document

feeder (ADF).

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the

media is too moist or too rough). See Select print media for more information.

•Check the settings

The contrast setting might be set too light. Use the Copy button on the control panel

to create darker copies.

Documents are missing or faded

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the

media is too moist or too rough). See Select print media for more information.

•Check the settings

The quality setting of Fast (which produces draft-quality copies) might be responsible

for the missing or faded documents. Change to the Normal or Best setting.

•Check the original

• The accuracy of the copy depends on the quality and size of the original. Use the

Copy menu to adjust the brightness of the copy. If the original is too light, the

copy might not be able to compensate, even if you adjust the contrast.

• Colored backgrounds might cause images in the foreground to blend into the

background, or the background might appear in a different shade.

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124 Maintain and troubleshoot

Size is reduced

• The reduce/enlarge or other copy feature might have been set from the control panel

to reduce the scanned image. Check the settings for the copy job to make sure that

they are for normal size.

• The HP photo and imaging software settings might be set to reduce the scanned

image. Change the settings, if needed. See the onscreen Help for the HP photo and

imaging software for more information.

Copy quality is poor

•Take steps to improve the copy quality

• Use quality originals.

• Load the media correctly. If the media is loaded incorrectly, it might skew, causing

unclear images. See Load media for more information.

• Use or make a carrier sheet to protect your originals.

•Check the device

The ADF might need cleaning. See Clean the device for more information.

Copy defects are apparent

•Vertical white or faded stripes

The media might not meet Hewlett-Packard media specifications (for example, the

media is too moist or too rough). See Select print media for more information.

•Too light or dark

Try adjusting the contrast and copy-quality settings.

•Unwanted lines

The ADF might need cleaning. See Clean the device for more information.

•Black dots or streaks

Ink, glue, correction fluid, or an unwanted substance might be on the ADF. Try

cleaning the device. See Clean the device for more information.

•Unclear text

• Try adjusting the contrast and copy-quality settings.

• The default enhancement setting might not be suitable for the job. Check the

setting and change it to enhance text or photographs, if needed. For more

information, see Adjust the lightness and darkness of your copy.

•Incompletely filled text or graphics

Try adjusting the contrast and copy-quality settings.

• Copy is slanted or skewed

• Make sure that the ADF input tray is not too full.

• Make sure that the ADF width adjusters are snug against the sides of the media.

Solve copy problems 125

•Large, black typefaces look splotchy (not smooth)

The default enhancement setting might not be suitable for the job. Check the setting

and change it to enhance text or photographs, if needed. For more information, see

Change the copy settings.

•Horizontal grainy or white bands in light-gray to medium-gray areas

The default enhancement setting might not be suitable for the job. Check the setting

and change it to enhance text or photographs, if needed. For more information, see

Change the copy settings.

Error messages appear

“Reload document and then reload job”

Press the OK button, and then reload the remaining documents (up to 20 pages) in the

ADF. For more information see Load originals.

Solve scan problems

If the following topics do not help, see Support and warranty for information about HP

support.

NOTE: If you are starting the scan from a computer, see the onscreen software Help

for troubleshooting information.

Scanner did nothing

•Check the original

Make sure that the original is loaded correctly. For more information, see Load

originals.

•Check the device

The device might be coming out of PowerSave mode after a period of inactivity, which

delays processing a short while. Wait until the device reaches the READY state.

Scan takes too long

•Check the settings

• If you set the resolution too high, the scan job takes longer and results in larger

files. To obtain good results when scanning or copying, do not use a resolution

that is higher than needed. You can lower the resolution to scan more quickly.

• If you acquire an image through TWAIN, you can change the settings so that the

original scans in black and white. See the onscreen Help for the TWAIN program

for information.

•Check the status of the device

If you sent a print or copy job before you tried to scan, the scan starts if the scanner

is not busy. However, the printing and scanning processes share memory, which

means that the scan might be slower.

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126 Maintain and troubleshoot

Part of the document did not scan or text is missing

•Check the original

• Make sure that you loaded the original correctly. For more information, see Load

originals.

• Colored backgrounds can cause images in the foreground to blend into the

background. Try adjusting the settings before you scan the original, or try

enhancing the image after you scan the original.

•Check the settings

• Make sure that the input media size is large enough for the original that you are

scanning.

• If you are using the HP photo and imaging software, the default settings in the HP

photo and imaging software might be set to automatically perform a specific task

other than the one that you are attempting. See the onscreen Help for the HP

photo and imaging software for instructions about changing the properties.

Text cannot be edited

•Check the settings

• Make sure that the OCR software is set to edit text.

• When you scan the original, make sure that you select a document type that

creates editable text. If text is classified as a graphic, it is not converted to text.

• Your OCR program might be linked to a word-processing program that does not

perform OCR tasks. See the product software Help for more information about

linking programs.

•Check the originals

• For OCR, the original must be loaded into the ADF face-down. Make sure that

you loaded the original correctly. For more information, see Load originals.

• The OCR program might not recognize text that is tightly spaced. For example, if

the text that the OCR program converts has missing or combined characters, "rn"

might appear as "m."

• The accuracy of the OCR program depends on the image quality, text size, and

structure of the original and the quality of the scan itself. Make sure that your

original has good image quality.

• Colored backgrounds can cause images in the foreground to blend too much. Try

adjusting the settings before you scan the original, or try enhancing the image

after you scan the original. If you are performing an OCR operation on an original,

any colored text on the original does not scan well, if at all.

Solve scan problems 127

Error messages appear

•"Unable to activate TWAIN source" or "An error occurred while acquiring the

image"

• If you are acquiring an image from another device, such as a digital camera or

another scanner, make sure that the other device is TWAIN-compliant. Devices

that are not TWAIN-compliant do not work with the device software.

• Make sure that you have connected the USB cable to the correct port on the back

of your computer.

• Verify that the correct TWAIN source is selected. In the software, check the

TWAIN source by selecting Select Scanner on the File menu.

•“Reload document and then restart job”

Press the OK button, and then reload the remaining documents (up to 20 pages) in

the ADF. For more information see Load media.

Scanned image quality is poor

The original is a second-generation photo or picture

Reprinted photographs, such as those in newspapers or magazines, are printed by using

tiny dots of ink that make an interpretation of the original photograph, which degrades the

quality. Often, the ink dots form unwanted patterns that can be detected when the image

is scanned or printed or when the image appears on a screen. If the following suggestions

do not solve the problem, you might need to use a better-quality version of the original.

• To eliminate the patterns, try reducing the size of the image after scanning.

• Print the scanned image to see if the quality is better.

• Make sure that the resolution and color settings are correct for the type of scan job.

•Text or images on the back of a two-sided original appear in the scan

Two-sided originals can "bleed" text or images from the back side to the scan if the

originals are printed on media that is too thin or too transparent.

•The image quality is better when printed

The image that appears on the screen is not always an accurate representation of

the quality of the scan.

• Try adjusting your computer monitor settings to use more colors (or levels of gray).

On Windows computers, you typically make this adjustment by opening

Display on the Windows control panel.

• Try adjusting the resolution and color settings.

•The scanned image is skewed (crooked)

The original might have been loaded incorrectly. Be sure to use the media guides

when you load the originals into the ADF. For more information, see Load originals.

•The scanned image shows blots, lines, vertical white stripes, or other defects

• If the scanner is dirty, the image produced does not have optimum clarity. See

Clean the device for cleaning instructions.

• The defects might be on the original and not a result of the scanning process.

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128 Maintain and troubleshoot

•Graphics look different from the original

The graphics settings might not be suitable for the type of scan job that you are

performing. Try changing the graphics settings.

•Take steps to improve the scan quality

• Use high-quality originals.

• Load the media correctly. If the media is loaded incorrectly, it might skew, which

causes unclear images. For more information, see Load originals.

• Adjust the software settings according to how you plan to use the scanned page.

• Use or make a carrier sheet to protect your originals.

Scan defects are apparent

•Blank pages

The original might have been loaded upside down. Make sure that you loaded the

original correctly. For more information, see Load originals.

•Too light or dark

• Try adjusting the settings. Be sure to use the correct resolution and color settings.

• The original image might be very light or dark or might be printed on colored paper.

•Unwanted lines

Ink, glue, correction fluid, or an unwanted substance might be on the scanner. See

Clean the device for more information.

•Black dots or streaks

• Ink, glue, correction fluid, or an unwanted substance might be on the scanner, the

scanner might be dirty or scratched, or the ADF lid backing might be dirty. See

Clean the device for more information.

• The defects might be on the original and not a result of the scanning process.

•Unclear text

Try adjusting the settings. Make sure that the resolution and color settings are correct.

•Size is reduced

The HP software settings might be set to reduce the scanned image. See the product

software Help for more information about changing the settings.

Solve fax problems

This section contains fax setup troubleshooting information for the device. If the device

is not set up properly for faxing, you might experience problems when sending faxes,

receiving faxes, or both.

If you are having faxing problems, you can print a fax test report to check the status of

the device. The test will fail if the device is not set up properly for faxing. Perform this test

after you have completed setting up the device for faxing. For more information, see Test

fax setup.

If the test fails, review the report for information on how to fix any problems found. For

more information, see The fax test failed.

Solve fax problems 129

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the

error. For more detailed information, check the report to see which part of the test failed,

and then review the appropriate topic in this section for solutions to try.

•The "Fax Hardware Test" failed

•The "Fax Connected to Active Telephone Wall Jack" test failed

•The "Phone Cord Connected to Correct Port on Fax" test failed

•The "Using Correct Type of Phone Cord with Fax" test failed

•The "Dial Tone Detection" test failed

•The "Fax Line Condition" test failed

The "Fax Hardware Test" failed

Solution:

• Turn off the device by using the Power button located on the control panel and

then unplug the power cord from the back of the device. After a few seconds, plug

the power cord in again, and then turn the power on. Run the test again. If the

test fails again, continue reviewing the troubleshooting information in this section.

• Try to send or receive a test fax. If you can send or receive a fax successfully,

there might not be a problem.

• If you are running the test from the Fax Setup Wizard (Windows) or HP Fax

Setup Utility (Mac OS), make sure the device is not busy completing another

task, such as receiving a fax or making a copy. Check the display for a message

indicating that the device is busy. If it is busy, wait until it is finished and in the idle

state before running the test.

• Make sure you use the phone cord that came with the device. If you do not use

the supplied phone cord to connect from the telephone wall jack to the device,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the device, run the fax test again.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes

and the device is ready for faxing. If the Fax Hardware Test continues to fail and you

experience problems faxing, contact HP Support. Go to www.hp.com/support. If

prompted, choose your country/region, and then click Contact HP for information on

calling for technical support.

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130 Maintain and troubleshoot

The "Fax Connected to Active Telephone Wall Jack" test failed

Solution:

• Check the connection between the telephone wall jack and the device to make

sure the phone cord is secure.

• Make sure you use the phone cord that came with the device. If you do not use

the supplied phone cord to connect from the telephone wall jack to the device,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the device, run the fax test again.

• Make sure you have correctly connected the device to the telephone wall jack.

Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the

back of the device. For more information on setting up the device for faxing, see

Set up faxing for the device.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

• Try connecting a working phone and phone cord to the telephone wall jack that

you are using for the device and check for a dial tone. If you do not hear a dial

tone, contact your telephone company and have them check the line.

• Try to send or receive a test fax. If you can send or receive a fax successfully,

there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it passes

and the device is ready for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

Solution: Plug the phone cord into the correct port.

1. Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the

back of the device.

NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you

will not be able to send or receive faxes. The 2-EXT port should only be used

to connect other equipment, such as an answering machine.

Solve fax problems 131

Figure 8-5 Back view of the device

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

2. After you have connected the phone cord to the port labeled 1-LINE, run the fax

test again to make sure it passes and the device is ready for faxing.

3. Try to send or receive a test fax.

• Make sure you use the phone cord that came with the device. If you do not use

the supplied phone cord to connect from the telephone wall jack to the device,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the device, run the fax test again.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

The "Using Correct Type of Phone Cord with Fax" test failed

Solution:

• Make sure you used the phone cord supplied in the box with the device to connect

to the telephone wall jack. One end of the phone cord should be connected to the

Chapter 8

132 Maintain and troubleshoot

port labeled 1-LINE on the back of the device, and the other end to your telephone

wall jack, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

If the phone cord that came with the device is not long enough, you can use a

coupler to extend the length. You can purchase a coupler at an electronics store

that carries phone accessories. You will also need another phone cord, which can

be a standard phone cord that you might already have in your home or office.

• Check the connection between the telephone wall jack and the device to make

sure the phone cord is secure.

• Make sure you use the phone cord that came with the device. If you do not use

the supplied phone cord to connect from the telephone wall jack to the device,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the device, run the fax test again.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

The "Dial Tone Detection" test failed

Solution:

• Other equipment, which uses the same phone line as the device, might be causing

the test to fail. To find out if other equipment is causing a problem, disconnect

everything from the phone line, and then run the test again. If the Dial Tone

Detection Test passes without the other equipment, then one or more pieces of

the equipment is causing problems; try adding them back one at a time and

rerunning the test each time, until you identify which piece of equipment is causing

the problem.

• Try connecting a working phone and phone cord to the telephone wall jack that

you are using for the device and check for a dial tone. If you do not hear a dial

tone, contact your telephone company and have them check the line.

Solve fax problems 133

• Make sure you have correctly connected the device to the telephone wall jack.

Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the

back of the device.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

• If your telephone system is not using a standard dial tone, such as some PBX

systems, this might cause the test to fail. This will not cause a problem sending

or receiving faxes. Try sending or receiving a test fax.

• Check to make sure the country/region setting is set appropriately for your

country/region. If the country/region setting is not set or is set incorrectly, the test

might fail and you might have problems sending and receiving faxes.

• Make sure you connect the device to an analog phone line or you will not be able

to send or receive faxes. To check if your phone line is digital, connect a regular

analog phone to the line and listen for a dial tone. If you do not hear a normal

sounding dial tone, it might be a phone line set up for digital phones. Connect the

device to an analog phone line and try sending or receiving a fax.

• Make sure you use the phone cord that came with the device. If you do not use

the supplied phone cord to connect from the telephone wall jack to the device,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the device, run the fax test again.

After you resolve any problems found, run the fax test again to make sure it passes

and the device is ready for faxing. If the Dial Tone Detection test continues to fail,

contact your telephone company and have them check the phone line.

The "Fax Line Condition" test failed

Solution:

• Make sure you connect the device to an analog phone line or you will not be able

to send or receive faxes. To check if your phone line is digital, connect a regular

analog phone to the line and listen for a dial tone. If you do not hear a normal

sounding dial tone, it might be a phone line set up for digital phones. Connect the

device to an analog phone line and try sending or receiving a fax.

• Check the connection between the telephone wall jack and the device to make

sure the phone cord is secure.

• Make sure you have correctly connected the device to the telephone wall jack.

Using the phone cord supplied in the box with the device, connect one end to your

telephone wall jack, then connect the other end to the port labeled 1-LINE on the

back of the device.

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134 Maintain and troubleshoot

• Other equipment, which uses the same phone line as the device, might be causing

the test to fail. To find out if other equipment is causing a problem, disconnect

everything from the phone line, and then run the test again.

•If the Fax Line Condition Test passes without the other equipment, then one

or more pieces of the equipment is causing problems; try adding them back

one at a time and rerunning the test each time, until you identify which piece

of equipment is causing the problem.

• If the Fax Line Condition Test fails without the other equipment, connect the

device to a working phone line and continue reviewing the troubleshooting

information in this section.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

• Make sure you use the phone cord that came with the device. If you do not use

the supplied phone cord to connect from the telephone wall jack to the device,

you might not be able to send or receive faxes. After you plug in the phone cord

that came with the device, run the fax test again.

After you resolve any problems found, run the fax test again to make sure it passes

and the device is ready for faxing. If the Fax Line Condition test continues to fail and

you experience problems faxing, contact your telephone company and have them

check the phone line.

The display always shows Phone Off Hook

Solution: You are using the wrong type of phone cord. Make sure you are using

the phone cord that came with the device to connect the device to your phone line. If

the phone cord that came with the device is not long enough, you can use a coupler

to extend the length. You can purchase a coupler at an electronics store that carries

phone accessories. You will also need another phone cord, which can be a standard

phone cord that you might already have in your home or office.

Solution: Other equipment that uses the same phone line as the device might be

in use. Make sure extension phones (phones on the same phone line, but not

connected to the device) or other equipment are not in use or off the hook. For

example, you cannot use the device for faxing if an extension phone is off the hook,

or if you are using a computer dial-up modem to send e-mail or access the Internet.

The device is having problems sending and receiving faxes

Solution: Make sure the device is turned on. Look at the display on the device. If

the display is blank and the Power light is not lit, the device is turned off. Make sure

the power cord is firmly connected to the device and plugged into a power outlet.

Press the Power button to turn on the device.

After turning on the device, HP recommends you wait five minutes before sending or

receiving a fax. The device cannot send or receive faxes while it is initializing after

being turned on.

Solve fax problems 135

Solution:

• Make sure you used the phone cord supplied in the box with the device to connect

to the telephone wall jack. One end of the phone cord should be connected to the

port labeled 1-LINE on the back of the device and the other end to your telephone

wall jack, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

If the phone cord that came with the device is not long enough, you can use a

coupler to extend the length. You can purchase a coupler at an electronics store

that carries phone accessories. You will also need another phone cord, which can

be a standard phone cord that you might already have in your home or office..

• Try connecting a working phone and phone cord to the telephone wall jack that

you are using for the device and check for a dial tone. If you do not hear a dial

tone, call your local telephone company for service.

• Other equipment, which uses the same phone line as the device, might be in use.

For example, you cannot use the device for faxing if an extension phone is off the

hook, or if you are using a computer dial-up modem to send an e-mail or access

the Internet.

• Check to see if another process has caused an error. Check the display or your

computer for an error message providing information about the problem and how

to solve it. If there is an error, the device will not send or receive a fax until the

error condition is resolved.

• The phone line connection might be noisy. Phone lines with poor sound quality

(noise) can cause faxing problems. Check the sound quality of the phone line by

plugging a phone into the telephone wall jack and listening for static or other noise.

If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.

For information about changing ECM, see the onscreen Help. If the problem

persists, contact your telephone company.

• If you are using a digital subscriber line (DSL) service, make sure that you have

a DSL filter connected or you will not be able to fax successfully. For more

information, see Case B: Set up the device with DSL.

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136 Maintain and troubleshoot

• Make sure the device is not connected to a telephone wall jack that is set up for

digital phones. To check if your phone line is digital, connect a regular analog

phone to the line and listen for a dial tone. If you do not hear a normal sounding

dial tone, it might be a phone line set up for digital phones.

• If you are using either a private branch exchange (PBX) or an integrated services

digital network (ISDN) converter/terminal adapter, make sure the device is

connected to the correct port and the terminal adapter is set to the correct switch

type for your country/region, if possible. For more information, see Case C: Set

up the device with a PBX phone system or an ISDN line.

• If the device shares the same phone line with a DSL service, the DSL modem

might not be properly grounded. If the DSL modem is not properly grounded, it

can create noise on the phone line. Phone lines with poor sound quality (noise)

can cause faxing problems. You can check the sound quality of the phone line by

plugging a phone into the telephone wall jack and listening for static or other noise.

If you hear noise, turn off your DSL modem and completely remove power for at

least 15 minutes. Turn the DSL modem back on and listen to the dial tone again.

NOTE: You might notice static on the phone line again in the future. If the

device stops sending and receiving faxes, repeat this process.

If the phone line is still noisy, contact your telephone company. For information

on turning your DSL modem off, contact your DSL provider for support.

• If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the device directly to the telephone wall jack.

The device is having problems sending a manual fax

Solution:

NOTE: This possible solution applies only in the countries/regions that receive

a 2-wire phone cord in the box with the device, including: Argentina, Australia,

Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,

Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,

Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and

Vietnam.

Solve fax problems 137

• Make sure the telephone you use to initiate the fax call is connected directly to

the device. To send a fax manually, the telephone must be connected directly to

the port labeled 2-EXT on the device, as shown below.

1Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

3Telephone

• If you are sending a fax manually from your phone that is connected directly to

the device, you must use the keypad on the telephone to send the fax. You cannot

use the keypad on the control panel of the device.

NOTE: If using a serial-type phone system, please connect your phone

directly on top of the device cable which has a wall plug attached to it.

The device cannot receive faxes, but can send faxes

Solution:

• If you are not using a distinctive ring service, check to make sure that the

Distinctive Ring feature on the device is set to All Rings. For more information,

see Change the answer ring pattern for distinctive ring.

•If Auto Answer is set to Off, you will need to receive faxes manually; otherwise,

the device will not receive the fax. For information on receiving faxes manually,

see Receive a fax manually.

• If you have a voice mail service at the same phone number you use for fax calls,

you must receive faxes manually, not automatically. This means that you must be

available to respond in person to incoming fax calls. For information on setting up

the device when you have a voice mail service, see Case F: Shared voice/fax line

with voice mail. For information on receiving faxes manually, see Receive a fax

manually.

• If you have a computer dial-up modem on the same phone line with the device,

check to make sure that the software that came with your modem is not set to

receive faxes automatically. Modems that are set up to receive faxes

automatically take over the phone line to receive all incoming faxes, which

prevents the device from receiving fax calls.

Chapter 8

138 Maintain and troubleshoot

• If you have an answering machine on the same phone line with the device, you

might have one of the following problems:

• Your answering machine might not be set up properly with the device.

• Your outgoing message might be too long or too loud to allow the device to

detect fax tones, and the sending fax machine might disconnect.

• Your answering machine might not have enough quiet time after your outgoing

message to allow the device to detect fax tones. This problem is most

common with digital answering machines.

The following actions might help solve these problems:

• When you have an answering machine on the same phone line you use for

fax calls, try connecting the answering machine directly to the device as

described in Case I: Shared voice/fax line with answering machine.

• Make sure the device is set to receive faxes automatically. For information on

setting up the device to receive faxes automatically, see Receive a fax.

• Make sure the Rings to Answer setting is set to a greater number of rings

than the answering machine. For more information, see Set the number of

rings before answering.

• Disconnect the answering machine and then try receiving a fax. If faxing is

successful without the answering machine, the answering machine might be

causing the problem.

• Reconnect the answering machine and record your outgoing message again.

Record a message that is approximately 10 seconds in duration. Speak slowly

and at a low volume when recording your message. Leave at least 5 seconds

of silence at the end of the voice message. There should be no background

noise when recording this silent time. Try to receive a fax again.

NOTE: Some digital answering machines might not retain the recorded

silence at the end of your outgoing message. Play back your outgoing

message to check.

• If the device shares the same phone line with other types of phone equipment,

such as an answering machine, a computer dial-up modem, or a multi-port switch

box, the fax signal level might be reduced. The signal level can also be reduced

if you use a splitter or connect extra cables to extend the length of your phone. A

reduced fax signal can cause problems during fax reception.

To find out if other equipment is causing a problem, disconnect everything except

the device from the phone line, and then try to receive a fax. If you can receive

faxes successfully without the other equipment, one or more pieces of the other

equipment is causing problems; try adding them back one at a time and receiving

a fax each time, until you identify which equipment is causing the problem.

• If you have a special ring pattern for your fax phone number (using a distinctive

ring service through your telephone company), make sure that the Distinctive

Ring feature on the device is set to match. For more information, see Change the

answer ring pattern for distinctive ring.

Solve fax problems 139

The device cannot send faxes, but can receive faxes

Solution:

• The device might be dialing too fast or too soon. You might need to insert some

pauses in the number sequence. For example, if you need to access an outside

line before dialing the phone number, insert a pause following the access number.

If your number is 95555555, and 9 accesses an outside line, you might insert

pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing,

press Redial/Pause, or press the Space (#) button repeatedly, until a dash (-)

appears on the display.

You can also send the fax using monitor dialing. This enables you to listen to the

phone line as you dial. You can set the pace of your dialing and respond to

prompts as you dial. For more information, see Send a fax using monitor

dialing.

• The number you entered when sending the fax is not in the proper format or the

receiving fax machine is having problems. To check this, try calling the fax number

from a telephone and listen for fax tones. If you cannot hear fax tones, the

receiving fax machine might not be turned on or connected, or a voice mail service

could be interfering with the recipient's phone line. You can also ask the recipient

to check the receiving fax machine for any problems.

Fax tones are recorded on my answering machine

Solution:

• When you have an answering machine on the same phone line you use for fax

calls, try connecting the answering machine directly to the device as described in

Case I: Shared voice/fax line with answering machine. If you do not connect the

answering machine as recommended, fax tones might be recorded on your

answering machine.

• Make sure the device is set to receive faxes automatically and that the Rings to

Answer setting is correct. The number of rings to answer for the device should

be greater than the number of rings to answer for the answering machine. If the

answering machine and the device are set to the same number of rings to answer,

both devices answer the call and fax tones are recorded on the answering

machine.

• Set your answering machine to a low number of rings and the device to answer

in the maximum number of rings supported. (The maximum number of rings varies

by country/region.) In this setup, the answering machine answers the call and the

device monitors the line. If the device detects fax tones, the device receives the

fax. If the call is a voice call, the answering machine records the incoming

message. For more information, see Set the number of rings before answering.

The phone cord that came with my device is not long enough

Solution: If the phone cord that came with the device is not long enough, you can

use a coupler to extend the length. You can purchase a coupler at an electronics store

that carries phone accessories. You will also need another phone cord, which can be

a standard phone cord that you might already have in your home or office.

Chapter 8

140 Maintain and troubleshoot

TIP: If the device came with a 2-wire phone cord adaptor, you can use it with a

4-wire phone cord to extend the length. For information on using the 2-wire phone

cord adaptor, see the documentation that came with it.

To extend your phone cord

1. Using the phone cord supplied in the box with the device, connect one end to the

coupler, then connect the other end to the port labeled 1-LINE on the back of the

device.

2. Connect another phone cord to the open port on the coupler and to the telephone

wall jack.

Troubleshoot installation issues

If the following topics do not help, see Support and warranty for information about HP

support.

•Hardware installation suggestions

•Software installation suggestions

Hardware installation suggestions

Check the device

• Make sure that all packing tape and material have been removed from outside and

inside the device.

• Make sure that the device is loaded with paper.

• Make sure that no lights are on or blinking except the Ready light, which should be

on. If the Attention light is blinking, check for messages on the control panel.

Check the hardware connections

• Make sure that any cords and cables that you are using are in good working order.

• Make sure that the power cord is connected securely to both the device and to a

working power outlet.

• Make sure that the phone cord is connected to the 1-LINE port.

Check the print cartridges

• Make sure the tape is removed from the print cartridges.

• Make sure that the print cartridges are firmly installed in their correct slot. Press down

firmly on each one to ensure proper contact. The HP Officejet J3500 supports a black

print cartridge only.

Check the device to ensure the following:

• Power light is on and not blinking. When the device is first turned on, it takes

approximately 45 seconds to warm up.

• The device is in the Ready state, and no other lights on the control panel are lit or

blinking. If lights are lit or blinking, see the message on the control panel.

Troubleshoot installation issues 141

• Ensure power cord and other cables are working, and are firmly connected to the

device.

• All packing tapes and materials are removed from the device.

• Rear access panel is locked into place.

• Paper is loaded correctly in the tray, and is not jammed in the device.

Software installation suggestions

Check the computer system

• Make sure that your computer is running one of the supported operating systems.

• Make sure that the computer meets at least the minimum system requirements.

Verify installation preliminaries

• Make sure to use the Starter CD that contains the correct installation software for your

operating system.

• Before installing software, make sure that all other programs are closed.

• If the computer does not recognize the path to the CD-ROM drive that you type, make

sure that you are specifying the correct drive letter.

• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the

Starter CD for damage. You can download the device driver from the HP Web site

(www.hp.com/support).

Check or perform the following:

• Make sure the computer meets the system requirements.

• Before installing software on a Windows computer, ensure all other programs are

closed.

• If the computer does not recognize the path to the CD drive that you typed, ensure

you are specifying the correct drive letter.

• If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for

damage. You can download the device driver from the HP Web site (www.hp.com/

support).

• In the Windows device manager, make sure that the USB drivers have not been

disabled.

• If you are using a computer running Windows, and the computer cannot detect the

device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to perform

a clean uninstallation of the device driver. Restart your computer, and reinstall the

device driver.

Clear paper jams

If the paper was loaded in the input tray, you might need to clear the paper jam from the

rear door.

Chapter 8

142 Maintain and troubleshoot

Paper can also jam in the automatic document feeder. Several common actions can

cause paper to jam the automatic document feeder:

• Placing too much paper in the document feeder tray.

• Using paper that is too thick or too thin for the device.

• Trying to add paper to the document feeder tray while the HP All-in-One is feeding

pages.

To clear a paper jam from the rear door

1. Press in the tab on the left side of the rear door to release the door. Remove the door

by pulling it away from the HP All-in-One.

CAUTION: Trying to clear a paper jam from the front of the device can damage

the print mechanism. Always access and clear paper jams through the rear door.

2. Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check

the rollers and wheels for torn pieces of paper that might be remaining inside the

device. If you do not remove all the pieces of paper from the device, more paper

jams are likely to occur.

3. Replace the rear door. Gently push the door forward until it snaps into place.

4. Press OK to continue the current job.

To clear a paper jam in the automatic document feeder

1. Lift the cover of the automatic document feeder.

Clear paper jams 143

2. Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check

the rollers and wheels for torn pieces of paper that might be remaining inside the

device. If you do not remove all the pieces of paper from the device, more paper

jams are likely to occur.

3. Close the cover of the automatic document feeder.

Avoid paper jams

To help avoid paper jams, follow these guidelines.

• Remove printed papers from the output tray frequently.

• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.

• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

• Do not combine different paper types and paper sizes in the input tray; the entire stack

of paper in the input tray must be the same size and type.

• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure

the paper-width guide does not bend the paper in the input tray.

• Do not force paper too far forward in the input tray.

• Use paper types that are recommended for the HP All-in-One. For more information,

see Understand specifications for supported media.

Chapter 8

144 Maintain and troubleshoot

A HP supplies

This section provides information on HP supplies for the device. The information is subject to change;

visit the HP Web site (www.hpshopping.com) for the latest updates. You may also make purchases

through the Web site.

•Order printing supplies online

•Supplies

Order printing supplies online

To order genuine HP supplies for the HP All-in-One, go to www.hpshopping.com. If prompted,

choose your country/region, follow the prompts to select your product, and then click one of the

shopping links on the page.

Besides the HP Web site, you may order printing supplies using the following tools:

•Toolbox (Windows): On the Estimated Ink Level tab, click Shop Online.

•HP Printer Utility (Mac OS): Click Supplies Status from the Information and Support panel,

click the Shop for HP Supplies drop-down menu, and then choose Online.

Mac OS is supported by the HP Officejet J3600 only.

Supplies

•Print cartridges

•HP media

Print cartridges

Use only the replacement cartridges that have the same cartridge number as the print cartridge you

are replacing. You can find the cartridge number in the following places:

• On the label of the print cartridge you are replacing.

•Toolbox (Windows): Click the Estimated Ink Level tab, and then click the Cartridge Details

button to view information about replacement print cartridges.

•HP Printer Utility (Mac OS): Open the Information and Support panel, and then click Supply

Info.

Mac OS is supported by the HP Officejet J3600 only.

NOTE: Ordering print cartridges online is not supported in all countries/regions. If it is not

supported in your country/region, contact a local HP reseller for information about purchasing

print cartridges.

If you live in Europe, go to www.hp.com/eu/hard-to-find-supplies to locate information on HP

print cartridges.

NOTE: The HP Officejet J3500 supports black print cartridges only.

HP media

To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to

www.hpshopping.com.

NOTE: The HP Officejet J3500 supports plain paper only.

HP supplies 145

Appendix A

146 HP supplies

B Support and warranty

The information in Maintain and troubleshoot suggests solutions to common problems. If your device

is not operating correctly and those suggestions did not solve your problem, try using one of the

following support services to obtain assistance.

This section contains the following topics:

•Hewlett-Packard limited warranty statement

•Obtain electronic support

•Obtain HP telephone support

•Prepare the device for shipment

•Pack the device

Support and warranty 147

Hewlett-Packard limited warranty statement

Appendix B

148 Support and warranty

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted,

choose your country/region, and then click Contact HP for information on calling for technical

support.

This Web site also offers technical support, drivers, supplies, ordering information and other options

such as:

• Access online support pages.

• Send HP an e-mail message for answers to your questions.

• Connect with an HP technician by using online chat.

• Check for software updates.

You can also obtain support from the Toolbox (Windows). The Toolbox provides easy, step-by-step

solutions to common printing problems. For more information, see Toolbox (Windows).

Support options and availability vary by product, country/region, and language.

Obtain HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center.

This section contains the following topics:

•Before you call

•Support process

•HP support by phone

•Additional warranty options

•HP Quick Exchange Service (Japan)

•Call HP Korea customer support

Before you call

Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product

fixes and updates.

To assist our Customer Care Center representatives to serve you better, prepare the following

information if you need to call HP.

1. If the device does not print, get the following information ready:

• Device model

• Model number and serial number (check the back of the device)

2. Check the operating system that you are using, such as Windows XP.

3. Note how the device is connected to your system, such as through a USB connection.

4. Obtain the version number of the printer software. (To find the version number of the printer

driver, open the printer settings or properties dialog box, and click the About tab.)

5. If you have a problem printing from a particular application, note the application and version

number.

Support process

If you have a problem, follow these steps:

1. Check the documentation that came with the device.

2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to

all HP customers. It is the fastest source for up-to-date device information and expert assistance

and includes the following features:

• Fast access to qualified online support specialists

• Software and driver updates for the device

Obtain electronic support 149

• Valuable troubleshooting information for common problems

• Proactive device updates, support alerts, and HP newsgrams that are available when you

3. Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

This section contains the following topics:

•Phone support period

•Telephone support numbers

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including

Mexico). For the most current list of telephone support numbers, go to www.hp.com/support.

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However,

some of the support numbers listed below may not be toll free.

For the most current list of telephone support numbers, see www.hp.com/support.

Appendix B

150 Support and warranty

Obtain HP telephone support 151

Placing a call

Call HP support while you are in front of the computer and the HP All-in-One. Be prepared to provide

the following information:

• Model number (located on the label on the front of the device)

• Serial number (located on the back or bottom of the device)

• Messages that appear when the situation occurs

• Answers to these questions:

• Has this situation happened before?

• Can you re-create it?

• Did you add any new hardware or software to your computer at about the time that this

situation began?

• Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-One was

moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be

available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call

the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/

support, select your country/region and language, then explore the services and warranty area for

information about the extended service plans.

HP Quick Exchange Service (Japan)

Appendix B

152 Support and warranty

For instructions on how to pack your device for exchange, see Pack the device.

Call HP Korea customer support

Prepare the device for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested to

send the device in for service, make sure you remove and keep the following items before returning

your device:

• The print cartridges

• The control-panel faceplate

• The power cord, USB cable, and any other cable connected to the device

• Any paper loaded in the input tray

• Remove any originals you might have loaded in the device

This section contains the following topics:

•Remove the print cartridges before shipment

•Remove the control-panel faceplate

Remove the print cartridges before shipment

Before you return the device, make sure you remove the print cartridges.

NOTE: This information does not apply to customers in Japan.

Prepare the device for shipment 153

To remove print cartridges before shipment

1. Turn on the device and wait until the print carriage is idle and silent. If the device will not turn

on, skip this step and go to step 2.

NOTE: If the device does not turn on, you can unplug the power cord and then manually

slide the print carriage to the far right side to remove the print cartridges.

2. Gently pull open the print cartridge cover.

3. Remove the print cartridges from their slots by grasping each between your thumb and forefinger

and pulling it firmly toward you.

4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them

aside. Do not send them with the device unless the HP customer support call agent instructs

you to.

5. Close the print cartridge door and wait a few minutes for the print carriage to move back to its

home position (on the left side).

6. After the scanner is idle and has returned to its parked position, press the Power button to turn

off the device.

Remove the control-panel faceplate

Complete the following steps once you have removed the print cartridges.

NOTE: This information does not apply to customers in Japan.

CAUTION: The device must be unplugged before following these steps.

CAUTION: The replacement device will not be shipped with a power cord. Store the power

cord in a safe place until the replacement arrives.

Appendix B

154 Support and warranty

To remove the control-panel faceplate

1. Press the Power button to turn off the device.

2. Unplug the power cord, and then disconnect it from the device. Do not return the power cord

with the device.

3. Remove the control-panel faceplate as follows:

a.Lift the ADF lid.

b. Use either your finger or insert a thin object in the tab on the upper right corner of the control-

panel faceplate to pry the control-panel faceplate off.

4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the device.

CAUTION: The replacement device might not come with a control-panel faceplate. Store

your control-panel faceplate in a safe place, and when the replacement device arrives,

reattach your control-panel faceplate. You must attach your control-panel faceplate to use

the control-panel functions on the replacement device.

NOTE: See the setup poster that came with the device for instructions on how to attach

your control-panel faceplate. The replacement device might come with instructions for

setting up your device.

Pack the device

Complete the following steps after you have prepared the device for shipment.

Pack the device 155

To pack the device

1. If available, pack the device for shipment by using the original packaging materials, or use the

packaging materials that came with your replacement device.

If you do not have the original packaging materials, please use other adequate packaging

materials. Shipping damage caused by improper packaging and/or improper transportation is

not covered under the warranty.

2. Place the return shipping label on the outside of the box.

3. Include the following items in the box:

• A complete description of symptoms for service personnel (samples of print quality problems

are helpful).

• A copy of the sales slip or other proof of purchase to establish the warranty coverage period.

• Your name, address, and a phone number where you can be reached during the day.

Appendix B

156 Support and warranty

C Device specifications

For media and media-handling specifications, see Understand specifications for supported media.

This section contains the following topics:

•Physical specifications

•Product features and capacities

•Memory specifications

•System requirements

•Print specifications

•Copy specifications

•Fax specifications

•Scan specifications

•Environmental specifications

•Electrical specifications

•Acoustic emission specifications (noise levels per ISO 7779)

Physical specifications

• Height: 330.2 mm (13 inches)

• Width: 416.6 mm (16.4 inches)

• Depth: 203.2 mm (8 inches)

• Weight: 5.5 kg (12 pounds)

Product features and capacities

Feature Capacity

Connectivity • USB 2.0-compliant high speed

• USB host connector is only supported up to

full speed.

Print cartridges HP Officejet J3500: Black print cartridge

HP Officejet J3600: Black and tri-color print

cartridge

Supply yields Visit www.hp.com/pageyield/ for more

information on estimated print cartridge yields.

Device languages HP PCL 3 enhanced

Font support US fonts: CG Times, CG Times Italic, Universe,

Universe Italic, Courier, Courier Italic, Letter

Gothic, Letter Gothic Italic.

Duty cycle Up to 1000 pages per month

Control panel language support

Language availability varies by country/region.

Bulgarian, Croatian, Czech, Danish, Dutch,

English, Finnish, French, German, Greek,

Hungarian, Italian, Japanese, Korean,

Norwegian, Polish, Portuguese, Romanian,

Russian, Simplified Chinese, Slovak,

Device specifications 157

Feature Capacity

Slovenian, Spanish, Swedish, Traditional

Chinese, Turkish, Ukrainian.

Memory specifications

Device memory

2 MB ROM, 16 MB RAM

System requirements

NOTE: Mac OS is supported by HP Officejet J3600 only.

For the most current information about supported operating systems and system requirements,

visit http://www.hp.com/support/

Operating system compatibility

• Windows 2000, Windows XP, Windows XP x64* (Professional and Home Editions), Windows

Vista

NOTE: For Windows 2000, only printer drivers, scanner drivers, and the Toolbox are

available.

• Mac OS X (10.3, 10.4) (HP Officejet J3600 only)

• Linux

Minimum requirements

• Windows 2000 Service Pack 4: Intel Pentium II or Celeron processor, 128 MB RAM, 150 MB

free hard disk space

• Windows XP (32-bit): Intel Pentium II or Celeron processor, 128 MB RAM, 290 MB free hard

space

• Microsoft® Windows® x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel

EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 128 MB RAM, 280 MB

free hard disk space, Microsoft Internet Explorer 6.0

• Windows Vista: 800 MHz 32-bit (x86) or 64-bit (x64) processor, 512 MB RAM, 750 MB free hard

disk space

• Mac OS X (10.3.9 and higher, 10.4.6 and higher): 400 MHz Power PC G3 (v10.3.9 and higher,

10.4.6 and higher) or 1.83 GHz Intel Core Duo (10.4.6 and higher), 256 MB memory, 500 MB

free hard disk space, QuickTime 5.0 or later

• Microsoft Internet Explorer 6.0 (Windows)

• Adobe Acrobat Reader 5 or later

Recommended requirements

• Windows 2000 Service Pack 4: Intel Pentium III or higher processor, 200 MB RAM, 150 MB free

hard disk space

• Windows XP (32-bit): Intel Pentium III or higher processor, 256 MB RAM, 300 MB free hard disk

space

• Microsoft® Windows® XP x64: AMD Athlon 64, AMD Opteron, Intel Xeon processor with Intel

EM64T support, or Intel Pentium 4 processor with Intel EM64T support, 256 MB RAM, 300 MB

free hard disk space

• Windows Vista: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 1 GB RAM, 1.1 GB free hard disk

space

Appendix C

(continued)

158 Device specifications

• Mac OS X (10.3.9 and higher, 10.4.6 and higher): 400 MHz Power PC G4 (v10.3.9 and higher,

10.4.6 and higher) or 1.83 GHz Intel Core Duo (10.4.6 and higher), 256 MB memory, 800 MB

free hard disk space, QuickTime 5.0 or later

• Microsoft Internet Explorer 6.0 or later

• Adobe Acrobat Reader 5 or later

Print specifications

• Resolution: 1200 x 1200 dpi black, 4800 optimized dpi color

• Method: drop-on-demand thermal inkjet

• Language: Lightweight Imaging Device Interface Language (LIDIL)

NOTE: HP Officejet J3500 supports black print cartridges only.

Copy specifications

• Digital image processing

• Up to 99 copies from original (varies by model)

• Digital zoom: from 25 to 400% (varies by model)

• Fit to page, pre-scan

NOTE: HP Officejet J3500 supports black and white copies only.

Mode Type Scan resolution (dpi)

Best Black up to 600 x 1200

Color up to 600 x 1200

Normal Black up to 300 x 300

Color up to 300 x 300

Fast Black up to 300 x 300

Color up to 300 x 300

Fax specifications

• Walk-up black-and-white and color fax capability.

• Up to 100 speed dials

• Up to 200-page memory (varies by model, based on ITU-T Test Image #1 at standard

resolution). More complicated pages or higher resolution takes longer and uses more memory.

• Manual fax send and receive.

• Automatic busy redial up to five times.

• Automatic no-answer redial one time (varies by model).

• Confirmation and activity reports.

• CCITT/ITU Group 3 fax with Error Correction Mode.

• 33.6 Kbps transmission.

• Ring detect with automatic fax/answering machine switching.

Print specifications 159

Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi)

Black 196 x 203 (8-bit

grayscale)

300 x 300 196 x 203 196 x 98

Color 200 x 200 200 x 200 200 x 200 200 x 200

Scan specifications

• Image editor included

• Integrated OCR software automatically converts scanned text to editable text

• Scan speeds vary according to the complexity of the document

• Twain-compliant and WIA-compliant interface

• Resolution: 1200 x 1200 dpi optical, up to 19,200 dpi enhanced

• Color: 16-bit per RGB color, 48-bit total

• Sheet fed scanner maximum scan width 216 mm (8.5 inches), maximum scan length 356 mm

(14 inches)

Environmental specifications

Operating environment

Operating temperature: 5° to 40° C (41° to 104° F)

Recommended operating conditions: 15° to 32° C (59° to 90° F)

Recommended relative humidity: 15 to 80% noncondensing

Storage environment

Storage temperature: -40° to 60° C (-40° to 140° F)

Storage relative humidity: Up to 90% noncondensing at a temperature of 65° C (150° F)

Electrical specifications

Power requirements

External AC adaptor input (max): 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz)

System DC input (max): 15 Vdc or 16 Vdc at 400 mA; 32 Vdc at 500 mA

NOTE: The AC adaptor shipped might be specified to provide more power than system DC

input (max) requirement above.

Acoustic emission specifications (noise levels per ISO 7779)

HP Officejet J3500

If you have Internet access, you can get acoustic information for the HP Officejet J3500 from the HP

website. Go to www.hp.com/support.

HP Officejet J3600

• Sound pressure (bystander position)

• Color printing: LpAd 42 (dBA)

• Black-and-white printing and copying: LpAd 47 (dBA)

• Black-and-white printing (Fast mode): LpAd 52 (dBA)

Appendix C

160 Device specifications

• Sending black-and-white fax: LpAd 40 (dBA)

• Idle: LpAd 21 (dBA)

• Sound power

• Color printing: LwAd 5.5 (BA)

• Black-and-white printing and copying: LwAd 5.9 (BA)

• Black-and-white printing (Fast mode): LwAd 6.4 (BA)

• Sending black-and-white fax: LwAd 5.3 (BA)

• Idle: LwAd 3.3 (BA)

Acoustic emission specifications (noise levels per ISO 7779) 161

Appendix C

162 Device specifications

D Regulatory information

The device meets product requirements from regulatory agencies in your country/region.

This section contains the following topics:

•FCC statement

•Notice to users in Korea

•VCCI (Class B) compliance statement for users in Japan

•Notice to users in Japan about the power cord

•RoHS notices (China only)

•Noise emission statement for Germany

•Notice to users of the U.S. telephone network: FCC requirements

•Notice to users of the Canadian telephone network

•Notice to users in the European Economic Area

•Australia wired fax statement

•Warning for Australia and New Zealand with phone handset

•Regulatory model number

•Declaration of conformity

•Environmental product stewardship program

Regulatory information 163

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified

that the following notice be brought to the attention of users of this product.

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-

able protection against harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can

be determined by turning the equipment off and on, the user is encouraged to try to correct

the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

For further information, contact:

Manager of Corporate Product Regulations

Hewlett-Packard Company

3000 Hanover Street

Palo Alto, Ca 94304

(650) 857-1501

Modifications (part 15.21)

The FCC requires the user to be notified that any changes or modifications made to this

device that are not expressly approved by HP may void the user's authority to operate the

equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following

two conditions: (1) this device may not cause harmful interference, and (2) this device must

accept any interference received, including interference that may cause undesired

operation.

Notice to users in Korea

VCCI (Class B) compliance statement for users in Japan

Appendix D

164 Regulatory information

Notice to users in Japan about the power cord

RoHS notices (China only)

Toxic and hazardous substance table

Noise emission statement for Germany

Geräuschemission

LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19

Notice to users in Japan about the power cord 165

Notice to users of the U.S. telephone network: FCC requirements

This equipment complies with FCC rules, Part 68. On this equipment is a label that

contains, among other information, the FCC Registration Number and Ringer Equivalent

Number (REN) for this equipment. If requested, provide this information to your telephone

company.

An FCC compliant telephone cord and modular plug is provided with this equipment. This

equipment is designed to be connected to the telephone network or premises wiring using

a compatible modular jack which is Part 68 compliant. This equipment connects to the

telephone network through the following standard network interface jack: USOC

RJ-11C.

The REN is useful to determine the quantity of devices you may connect to your telephone

line and still have all of those devices ring when your number is called. Too many devices

on one line might result in failure to ring in response to an incoming call. In most, but not

all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of the

number of devices you may connect to your line, as determined by the REN, you should call

your local telephone company to determine the maximum REN for your calling area.

If this equipment causes harm to the telephone network, your telephone company might

discontinue your service temporarily. If possible, they will notify you in advance. If advance

notice is not practical, you will be notified as soon as possible. You will also be advised of

your right to file a complaint with the FCC. Your telephone company might make changes

in its facilities, equipment, operations, or procedures that could affect the proper operation

of your equipment. If they do, you will be given advance notice so you will have the

opportunity to maintain uninterrupted service. If you experience trouble with this equipment,

please contact the manufacturer, or look elsewhere in this manual, for warranty or repair

information. Your telephone company might ask you to disconnect this equipment from the

network until the problem has been corrected or until you are sure that the equipment is not

malfunctioning.

This equipment may not be used on coin service provided by the telephone company.

Connection to party lines is subject to state tariffs. Contact your state public utility commis-

sion, public service commission, or corporation commission for more information.

This equipment includes automatic dialing capability. When programming and/or making

test calls to emergency numbers:

• Remain on the line and explain to the dispatcher the reason for the call.

• Perform such activities in the off-peak hours, such as early morning or late evening.

Note The FCC hearing aid compatibility rules for telephones are not applicable

to this equipment.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a

computer or other electronic device, including fax machines, to send any message unless

such message clearly contains in a margin at the top or bottom of each transmitted page

or on the first page of transmission, the date and time it is sent and an identification of the

business, other entity, or other individual sending the message and the telephone number

of the sending machine or such business, other entity, or individual. (The telephone number

provided might not be a 900 number or any other number for which charges exceed local

or long-distance transmission charges.) In order to program this information into your fax

machine, you should complete the steps described in the software.

Appendix D

166 Regulatory information

Notice to users of the Canadian telephone network

Note à l’attention des utilisateurs du réseau téléphonique

canadien/Notice to users of the Canadian telephone network

Cet appareil est conforme aux spécifications techniques des équipements terminaux

d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.

L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été

effectué dans le cadre d’une Déclaration de conformité stipulant que les spécifications

techniques d’Industrie Canada ont été respectées. Néanmoins, cette abréviation ne signifie

en aucun cas que l’appareil a été validé par Industrie Canada.

Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées

à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique

d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution

est particulièrement importante dans les zones rurales.

Remarque Le numéro REN (Ringer Equivalence Number) attribué à chaque

appareil terminal fournit une indication sur le nombre maximal de terminaux qui

peuvent être connectés à une interface téléphonique. La terminaison d’une

interface peut se composer de n’importe quelle combinaison d’appareils, à

condition que le total des numéros REN ne dépasse pas 5.

Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.0B.

This equipment meets the applicable Industry Canada Terminal Equipment Technical

Specifications. This is confirmed by the registration number. The abbreviation IC before the

registration number signifies that registration was performed based on a Declaration of

Conformity indicating that Industry Canada technical specifications were met. It does not

imply that Industry Canada approved the equipment.

Users should ensure for their own protection that the electrical ground connections of the

power utility, telephone lines and internal metallic water pipe system, if present, are

connected together. This precaution might be particularly important in rural areas.

Note The REN (Ringer Equivalence Number) assigned to each terminal device

provides an indication of the maximum number of terminals allowed to be

connected to a telephone interface. The termination on an interface might consist

of any combination of devices subject only to the requirement that the sum of the

Ringer Equivalence Numbers of all the devices does not exceed 5.

The REN for this product is 0.0B, based on FCC Part 68 test results.

Notice to users of the Canadian telephone network 167

Notice to users in the European Economic Area

This product is designed to be connected to the analog Switched Telecommunication

Networks (PSTN) of the European Economic Area (EEA) countries/regions.

Network compatibility depends on customer selected settings, which must be reset to use

the equipment on a telephone network in a country/region other than where the product

was purchased. Contact the vendor or Hewlett-Packard Company if additional product

support is necessary.

This equipment has been certified by the manufacturer in accordance with Directive

1999/5/EC (annex II) for Pan-European single-terminal connection to the public switched

telephone network (PSTN). However, due to differences between the individual PSTNs

provided in different countries, the approval does not, of itself, give an unconditional

assurance of successful operation on every PSTN network termination point.

In the event of problems, you should contact your equipment supplier in the first instance.

This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the

unlikely event of problems with loop disconnect dialing, it is recommended to use this

equipment only with the DTMF tone dial setting.

Australia wired fax statement

In Australia, the HP device must be connected to Telecommunication Network through a line

cord which meets the requirements of the Technical Standard AS/ACIF S008.

Warning for Australia and New Zealand with phone handset

Warning! This equipment will be inoperable when main power fails.

Warning! The handset ear cap used with this product may attract dangerous objects like

pins, staples, or needles. Take care to avoid harm that might occur from the retention of

dangerous objects on the ear piece of the handset.

Regulatory model number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The

Regulatory Model Number for your product is SDGOB-0604-03. This regulatory number should not

be confused with the marketing name (HP Officejet J3500 All-in-One series or HP Officejet J3600

All-in-One series) or product number.

Appendix D

168 Regulatory information

Declaration of conformity

DECLARATION OF CONFORMITY

according to ISO/IEC 17050-1 and EN17050-1

__________________________________________________________________________

Manufacturer's Name: Hewlett-Packard Company DoC#: SDGOB-0604-rel. 2.1

Manufacturer's Address: 16399 West Bernardo Drive

San Diego CA 92127, USA

Declares, that the product:

Product Name: HP Officejet 4300 Series, HP Officejet J3600 Series,

HP Officejet J3500 Series, HP Fax 1250

Regulatory Model Number:

SDGOB-0604-01, SDGOB-0604-02, SDGOB-0604-03

Product Options: All

Power Adapter(s): 0957-2146, 0957-2119

Conforms to the following Product Specifications:

Safety: IEC 60950-1: 2001 / EN 60950-1: 2001

UL 60950-1: 2003 / CAN/CSA-22.2 No. 60950-1-03

NOM 019-SFCI-1993, AS/NZS 60950: 2000, GB4943: 2001

EMC: EN 55022:1998 + A1:2000 + A2:2003 / CISPR 22:1998 + A1:2000 + A2:2002 Class B

EN 55024:1998 +A1:2001 + A2:2003 / CISPR 24:1997 + A1: 2001 + A2:2002

IEC 61000-3-2: 2000 / EN 61000-3-2: 2000

IEC 61000-3-3:1994 +A1:2001 / EN 61000-3-3:1995 +A1:2001

FCC Part 15-Class B/ICES-003, Issue 4 / GB9254: 1998

Telecom: TBR 21:1998/ EG201 121: 2000-02

TBR38:1998 (SDGOB-0604-01, -03 only)

AS/ACIF S002: 2001+A1

TIA/EIA/968:2001

FCC Part 68

Supplementary Information:

1) The product herewith complies with the requirements of the Low Voltage Directive 2006/95/EC, the EMC

Directive 2004/108/EC and with the R&TTE Directive 1999/5/EC (Annex II) and carries the CE-marking

accordingly. The product was tested in a typical configuration

2) For regulatory purpose, this product is assigned a Regulatory Model Number (RMN). This number should not

be confused with the product name or number.

3) The product was tested in a typical configuration.

4) This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This

device may not cause harmful interference. (2) This device must accept any interference received, including

interference that may cause undesired operation.

For Regulatory Topics only, contact:

European Contact: Hewlett Packard GmbH, HQ-TRE, Herrenberger Strasse 140,D-71034 Böblingen Germany

www.hp.com/go/certificates

USA Contact: Hewlett Packard, 3000 Hanover St. Palo Alto 94304, USA 650-857-1501

Declaration of conformity 169

Environmental product stewardship program

Hewlett-Packard is committed to providing quality products in an environmentally sound manner.

Design for recycling has been incorporated into this product. The number of materials has been kept

to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been

designed to separate easily. Fasteners and other connections are easy to locate, access, and

remove using common tools. High priority parts have been designed to access quickly for efficient

disassembly and repair.

For more information, visit HP’s Commitment to the Environment Web site at:

www.hp.com/hpinfo/globalcitizenship/environment/index.html

This section contains the following topics:

•Paper use

•Plastics

•Material safety data sheets

•Recycling program

•HP inkjet supplies recycling program

•Disposal of waste equipment by users in private households in the European Union

•Energy consumption

Paper use

This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability

to identify plastics for recycling purposes at the end of product life.

Material safety data sheets

Material safety data sheets (MSDS) can be obtained from the HP Web site at:

www.hp.com/go/msds

Recycling program

HP offers an increasing number of product return and recycling programs in many countries/regions,

and partners with some of the largest electronic recycling centers throughout the world. HP

conserves resources by reselling some of its most popular products. For more information regarding

recycling of HP products, please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

HP inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is

available in many countries/regions, and lets you recycle used print cartridges and ink cartridges

free of charge. For more information, go to the following Web site:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Appendix D

170 Regulatory information

Disposal of waste equipment by users in private households in the European Union

Disposal of Waste Equipment by Users in Private Households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste

equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment

at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where

you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne

La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.

Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des

équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer

que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter

votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.

Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU

Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das

Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das

Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine

Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei

den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.

Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea

Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo

smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio

separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate

nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,

il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.

Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea

Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es

responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos

en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los

lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la

tienda donde adquirió el producto.

Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU

Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé

zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným

sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete

vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt

zakoupili.

Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU

Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr

ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på

tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere

om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.

Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie

Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur

af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte

apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over

waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product

hebt aangeschaft.

Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus

Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete

utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.

Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme

ostsite.

Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella

Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite

toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,

että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen

jälleenmyyjältä.

Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση

Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να

απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και

ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των

ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες

αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.

A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban

Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,

hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.

A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az

egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon

a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.

Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās

Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,

to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde

palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var

nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.

Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas

Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją

į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga

yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio

atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.

Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej

Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za

dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów

przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można

uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.

Descarte de equipamentos por usuários em residências da União Européia

Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos

a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do

descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais

informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que

adquiriu o produto.

Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu

Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom

mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a

zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,

vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.

Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije

Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem

mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,

da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,

v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.

Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU

Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation

för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både

människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar

kasserade produkter för återvinning.

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Environmental product stewardship program 171

Energy consumption

This product is designed to reduce power consumption and save natural resources without

compromising product performance. It has been designed to reduce total energy consumption both

during operation and when the device is not active. Specific information on power consumption may

be found in the printed documentation that came with the device.

Appendix D

172 Regulatory information

Index

Symbols/Numerics

10 x 15 cm photo paper

copy 38

load 26

4 x 6 inch photo paper

copy 38

4 x 6 inch photo paper, load 26

A4 paper, load 24

accessibility 4

acoustic emissions 160

ADF (automatic document

feeder)

capacity 20

load originals 20

media sizes supported 22

administrator

settings 70

ADSL, fax setup with

parallel phone systems 77

after the support period 152

align print cartridges 108

answer ring pattern

change 63

parallel phone systems 79

answering machine

fax tones recorded 140

set up with fax (parallel

phone systems) 88

set up with fax and

modem 89

attention light 12

automatic document feeder

(ADF)

capacity 20

load originals 20

media sizes supported 22

automatic fax reduction 59

backup fax reception 56

baud rate 64

best copy quality 39

black and white pages

copy 37

fax 47

troubleshoot 122

black dots or streaks,

troubleshoot

copies 125

scan 129

blank pages, troubleshoot

copy 124

print 118

scan 129

blocked fax numbers

set up 60

both sides, print on 34

broadcast faxing

send 51

buttons, control panel 12

cancel

button 13

copy 42

print job 35

scan 45

scheduled fax 51

capacity

ADF 20

trays 23

cards

guidelines 22

tray supporting 23

cartridges. See print cartridges

clean

exterior 116

glass strip 114

print cartridge contacts 110

print cartridge ink nozzle

area 112

print cartridges 109

scanner 114

white strip 115

color

copies 42

fax 53

color copy 37

colored text, and OCR 45

colors

bleeding 122

faded or dull 121

print black and white,

troubleshoot 122

wrong 122

computer modem

shared with fax (parallel

phone systems) 82

shared with fax and

answering machine

(parallel phone

systems) 89

shared with fax and voice

line (parallel phone

systems) 84

shared with fax and voice

mail (parallel phone

systems) 93

confirmation reports, fax 66

connections

features available 13

connectors, locating 11

contrast, fax 54

control panel

administrator settings 70

buttons 12

copy from 37

enter text and symbols 18

faceplate, removing 154

lights 12

locating 10

menus 15

messages 15

scan from 43

send faxes 48

send scans to programs 44

settings, change 16

copy

button 12

cancel 42

enhance light areas 42

from the control panel 37

legal to letter 40

number of copies 38

173

paper size 38

paper types,

recommended 38

photos, enhance 41

quality 39, 125

reduce 40

settings 37

specifications 159

speed 39

text, enhance 41

troubleshoot 124

Copy menu 15

correct port test, fax 131

critical error messages 16

custom-sized media

guidelines 22

print on 29

customer support

electronic 149

Korea 153

phone support 149

warranty 152

cut-off pages, troubleshoot 119

dark images, troubleshoot

copies 125

scans 129

darken

copies 41

faxes 54

Declaration of Conformity

(DOC) 169

default settings

control panel 16

copy 38

driver 33

fax 55

print 33

deleting faxes from memory 58

Device Services tab 71

dial tone test, failure 133

dial type, setting 64

dial-up modem

shared with fax (parallel

phone systems) 82

shared with fax and

answering machine

(parallel phone sy

anstems) 89

shared with fax and voice

line (parallel phone

systems) 84

shared with fax and voice

mail (parallel phone

systems) 93

distinctive ringing

change 63

parallel phone systems 79

DOC 169

documentation 9

dots or streaks, troubleshoot

copies 125

dots, troubleshoot

scan 129

double-sided printing 34

driver

settings 33

version 149

warranty 148

DSL, fax setup with

parallel phone systems 77

duty cycle 157

ECM. See error correction mode

edit

scanned images 44

text in OCR program 45

electrical specifications 160

envelopes

guidelines 22

load 28

tray supporting 23

environmental

specifications 160

environmental sustainability

program 170

error correction mode 55

error messages

control panel 16

unable to activate TWAIN

source 128

error reports, fax 67

error-correction mode, fax 63

faded copies 124

faded stripes on copies,

troubleshoot 125

fast copy quality 39

fax

answer mode 12, 62

answering machine and

modem, shared with

(parallel phone

systems) 89

answering machine

troubleshoot 140

answering machine, set up

(parallel phone

systems) 88

auto answer 62

backup fax reception 56

blocking numbers 60

button 12

confirmation reports 66

contrast 54

darken or lighten 54

default settings 55

deleting from memory 58

dial tone test, failed 133

dial type, setting 64

distinctive ringing setup

(parallel phone

systems) 79

distinctive ringing, change

pattern 63

DSL, set up (parallel phone

systems) 77

enter text and symbols 18

error correction mode 55

error reports 67

error-correction mode 63

forwarding 58

header 62

Internet, over 65

ISDN line, set up (parallel

phone systems) 78

lighten or darken 54

line condition test,

failed 134

log, print 67

manual receive 56

modem and answering

machine, shared with

(parallel phone

systems) 89

modem and voice line,

shared with (parallel

phone systems) 84

modem and voice mail,

shared with (parallel

phone systems) 93

174

modem, shared with (parallel

phone systems) 82

monitor dialing 49, 51

paper size 59

parallel phone systems 73

pause 18

PBX system, set up (parallel

phone systems) 78

phone cord connection test,

failed 131

phone cord too short 140

phone cord type test,

failed 132

photos 53

poll to receive 58

receive 55

receive, troubleshoot 135,

138

redial options 64

reduction 59

reports 66

reprint 57

resolution 53

rings to answer 62

schedule 50

send 47

send to multiple

recipients 51

send, troubleshoot 135, 137,

140

separate line setup (parallel

phone systems) 76

set up 72

settings 53

settings, change 61

setup types 73

shared phone line setup

(parallel phone

systems) 80

specifications 159

speed 64

speed-dial entries, set

up 31

speed-dial groups, set

up 31

test failed 130

test setup 65

troubleshoot 129

voice mail, set up (parallel

phone systems) 81

wall jack test, failed 131

Fax menu 15

fax port, locating 11

Fax Resolution 12

firewalls, troubleshoot 117

fit to page 40

FoIP 65

fonts supported 157

forwarding faxes 58

getting started guide 9

glass strip

clean 114

grainy or white bands on copies,

troubleshoot 126

graphics

incompletely filled on

copies 125

ink not filling in 121

look different from original

scan 129

missing lines or dots 122

greeting cards, load 28

groups, speed-dial

set up 31

hardware, fax setup test 130

header, fax 62

help

button 12

Hp Officejet J3680 Multifunction Printer Cb071Aaba Users Manual J3500/J3600 All In One Series User Guide

Hp-Officejet-J3608-All-In-One-Printer-Users-Manual-140504 hp-officejet-j3608-all-in-one-printer-users-manual-140504

If not then c01181836 Manual: ://h10032.www1.hp.com/ctg/Manual/c01181836

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