Hp Officejet Pro 8100 N811A Inkjet Printer Users Manual EPrinter User Guide – ENWW

2015-02-09

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Contents
Get started
Print
HP ePrint
Work with ink cartridges
Solve a problem
Technical information
HP supplies and accessories
- Order printing supplies online
- Supplies
  - Ink cartridges and printheads
  - HP media
Network setup
Printer management tools
Index

OFFICEJET PRO 810 0

User Guide

HP Officejet Pro 8100

ePrinter

User Guide

Development Company, L.P.

Edition 1, 5/2012

Hewlett-Packard Company

notices

The information contained in this

document is subject to change without

notice.

adaptation, or translation of this

material is prohibited without prior

written permission of Hewlett-Packard,

except as allowed under copyright laws.

The only warranties for HP products

and services are set forth in the express

warranty statements accompanying

such products and services. Nothing

herein should be construed as

constituting an additional warranty. HP

shall not be liable for technical or

editorial errors or omissions contained

herein.

Acknowledgements

Microsoft, Windows, Windows XP,

Windows Vista, and Windows 7 are

U.S. registered trademarks of Microsoft

Corporation.

ENERGY STAR and the ENERGY

STAR mark are registered U.S. marks.

Safety information

Always follow basic safety precautions

when using this product to reduce risk

of injury from fire or electric shock.

1. Read and understand all instructions

in the documentation that comes with

the printer.

2. Observe all warnings and

instructions marked on the product.

3. Unplug this product from wall outlets

before cleaning.

4. Do not install or use this product near

water, or when you are wet.

5. Install the product securely on

a stable surface.

6. Install the product in a protected

location where no one can step on or

trip over the line cord, and the line cord

cannot be damaged.

7. If the product does not operate

normally, see Solve a problem.

8. There are no user-serviceable parts

inside. Refer servicing to qualified

service personnel.

Contents

1 Get started

Accessibility................................................................................................................................6

Eco..............................................................................................................................................7

Manage power......................................................................................................................7

Conserve printing supplies...................................................................................................8

Understand the printer parts.......................................................................................................8

Front view.............................................................................................................................8

Printing supplies area...........................................................................................................9

Back view..............................................................................................................................9

Use the printer control panel....................................................................................................10

Overview of buttons and lights...........................................................................................10

Change printer settings......................................................................................................11

Print reports........................................................................................................................11

Finding the printer model number.............................................................................................11

Select print media.....................................................................................................................12

Recommended papers for printing ....................................................................................12

Recommended papers for photo printing...........................................................................13

Tips for selecting and using media.....................................................................................14

Load media...............................................................................................................................14

Load standard-size media..................................................................................................15

Load envelopes..................................................................................................................16

Load cards and photo paper...............................................................................................17

Load custom-size media.....................................................................................................18

Install the accessories..............................................................................................................19

Install the automatic two-sided printing accessory (duplexer) ...........................................20

Install Tray 2.......................................................................................................................20

Configure trays...................................................................................................................22

Turn on accessories in the printer driver............................................................................23

To turn on accessories (Windows)...............................................................................23

To turn on accessories (Mac OS X)..............................................................................23

Maintain the printer...................................................................................................................24

Clean the exterior ..............................................................................................................24

Update the printer.....................................................................................................................24

Turn the printer off....................................................................................................................25

2Print

Print documents........................................................................................................................26

Print documents (Windows)................................................................................................26

Print documents (Mac OS X)..............................................................................................27

Print brochures.........................................................................................................................27

Print brochures (Windows).................................................................................................28

Print brochures (Mac OS X)................................................................................................28

Print on envelopes....................................................................................................................28

Print on envelopes (Windows)............................................................................................29

Print on envelopes (Mac OS X)..........................................................................................29

Print photos..............................................................................................................................30

Print photos on photo paper (Windows).............................................................................30

Print photos on photo paper (Mac OS X)...........................................................................30

Print on special and custom-size paper....................................................................................31

Print on special or custom-size paper (Mac OS X).............................................................31

Print borderless documents or photos......................................................................................32

Print borderless documents or photos (Windows)..............................................................32

Print borderless documents or photos (Mac OS X)............................................................33

Print on both sides (duplexing).................................................................................................33

View print resolutions...............................................................................................................34

3HP ePrint

Set up HP ePrint.......................................................................................................................35

Set up HP ePrint using the HP printer software ................................................................35

Set up HP ePrint using the printer’s control panel..............................................................36

Set up HP ePrint using the embedded web server.............................................................36

Use HP ePrint...........................................................................................................................36

Print using HP ePrint..........................................................................................................37

Find the printer’s email address.........................................................................................37

Turn off HP ePrint...............................................................................................................37

Remove Web Services.............................................................................................................37

4 Work with ink cartridges

Information on ink cartridges and the printhead.......................................................................38

Check the estimated ink levels.................................................................................................39

Print when one or more ink cartridges are depleted.................................................................39

Replace the ink cartridges........................................................................................................40

Store printing supplies..............................................................................................................41

Anonymous Usage Information Storage...................................................................................41

5 Solve a problem

HP support................................................................................................................................43

Obtain electronic support....................................................................................................44

HP support by phone..........................................................................................................44

Before you call..............................................................................................................45

Phone support period...................................................................................................45

Telephone support numbers.........................................................................................45

After the phone support period.....................................................................................47

General troubleshooting tips and resources.............................................................................47

Solve printer problems..............................................................................................................47

The printer shuts down unexpectedly.................................................................................48

Alignment fails....................................................................................................................48

The printer is not responding (nothing prints).....................................................................48

The printer prints slowly......................................................................................................49

The printer is making some unexpected noises.................................................................50

Blank or partial page printed...............................................................................................50

Something on the page is missing or incorrect...................................................................51

Placement of the text or graphics is wrong.........................................................................51

Print quality troubleshooting.....................................................................................................52

Solve paper-feed problems......................................................................................................56

Solve problems using HP ePrint and HP websites...................................................................58

Solve problems using HP ePrint.........................................................................................58

Solve problems using HP websites....................................................................................59

Solve Ethernet network problems.............................................................................................59

General network troubleshooting........................................................................................59

Solve wireless problems...........................................................................................................59

Basic wireless troubleshooting...........................................................................................60

Advanced wireless troubleshooting....................................................................................61

Step 1: Make sure your computer is connected to your network..................................61

Step 2: Make sure that the printer is connected to your network.................................62

Step 3: Check to see if the firewall software is blocking communication......................63

Step 4: Make sure the printer is online and ready........................................................64

Step 5: Make sure the wireless version of the printer is set as the default printer

driver (Windows only)...................................................................................................64

Step 6: Make sure your computer is not connected to your network over a Virtual

Private Network (VPN)..................................................................................................65

After resolving the problems ..............................................................................................65

Configure your firewall software to work with the printer..........................................................66

Solve printer management problems........................................................................................67

Embedded web server cannot be opened..........................................................................67

Troubleshoot installation issues...............................................................................................68

Hardware installation suggestions......................................................................................68

HP software installation suggestions..................................................................................69

Solve network problems.....................................................................................................69

Understand the printer status report.........................................................................................70

Understand the network configuration page.............................................................................72

Printhead maintenance.............................................................................................................74

Clean the printhead............................................................................................................74

Align the printhead..............................................................................................................75

Remove and reinstall the printhead....................................................................................75

Clear jams.................................................................................................................................77

Clear paper jams................................................................................................................77

Avoid paper jams................................................................................................................79

Control panel lights reference...................................................................................................79

A Technical information

Warranty information................................................................................................................87

Hewlett-Packard limited warranty statement......................................................................88

Ink cartridge warranty information......................................................................................89

Contents

Printer specifications................................................................................................................90

Physical specifications........................................................................................................90

Product features and capacities.........................................................................................90

Processor and memory specifications................................................................................91

System requirements..........................................................................................................91

Network protocol specifications..........................................................................................91

Embedded web server specifications.................................................................................92

Media specifications...........................................................................................................92

Understand specifications for supported media...........................................................92

Set minimum margins...................................................................................................95

Guidelines for printing on both sides of a page............................................................96

Print specifications..............................................................................................................96

HP ePrint and HP website specifications...........................................................................96

HP ePrint specifications................................................................................................96

HP website specifications.............................................................................................97

Environmental specifications..............................................................................................97

Electrical specifications.......................................................................................................97

Acoustic emission specifications........................................................................................97

Regulatory information.............................................................................................................98

FCC statement....................................................................................................................98

Notice to users in Korea.....................................................................................................99

VCCI (Class B) compliance statement for users in Japan..................................................99

Notice to users in Japan about the power cord..................................................................99

GS Declaration (Germany).................................................................................................99

Gloss of housing of peripheral devices for Germany..........................................................99

European Union Regulatory Notice..................................................................................100

Regulatory information for wireless products...................................................................101

Exposure to radio frequency radiation........................................................................101

Notice to users in Brazil..............................................................................................101

Notice to users in Canada..........................................................................................101

Notice to users in Taiwan...........................................................................................101

Regulatory model number................................................................................................102

Environmental product stewardship program.........................................................................103

Paper use.........................................................................................................................103

Plastics.............................................................................................................................103

Material safety data sheets...............................................................................................103

Recycling program............................................................................................................103

HP inkjet supplies recycling program...............................................................................103

Disposal of waste equipment by users in private households in the European

Union................................................................................................................................104

Power consumption..........................................................................................................105

Chemical Substances.......................................................................................................105

Battery information...........................................................................................................105

Battery disposal in Taiwan..........................................................................................105

Attention California users...........................................................................................105

Battery disposal in Netherlands..................................................................................105

EU battery directive..........................................................................................................106

RoHS notices (China only)...............................................................................................107

RoHS notices (Ukraine only)............................................................................................107

Third-party licenses................................................................................................................108

B HP supplies and accessories

Order printing supplies online.................................................................................................116

Supplies..................................................................................................................................116

Ink cartridges and printheads...........................................................................................116

HP media..........................................................................................................................117

C Network setup

Change basic network settings...............................................................................................118

View and print network settings........................................................................................118

Turn the wireless radio on and off....................................................................................118

Change advanced network settings.......................................................................................118

Set link speed...................................................................................................................119

View IP settings................................................................................................................119

Change IP settings...........................................................................................................119

Configure the printer’s firewall settings.............................................................................119

Creating and using firewall rules................................................................................120

Reset network settings.....................................................................................................121

Set up the printer for wireless communication........................................................................121

Before you begin..............................................................................................................122

Set up the printer on your wireless network.....................................................................122

Set up the printer using the HP printer software (Recommended)...................................122

Set up the printer using WiFi Protected Setup (WPS)......................................................122

To connect the printer using the Push Button Method...............................................123

To connect the printer using the PIN Method.............................................................123

Set up the printer using the embedded web server (EWS)..............................................123

Change the connection type.............................................................................................123

To change from an Ethernet connection to a wireless connection.............................123

To change from a USB connection to a wireless connection.....................................124

To change from a wireless connection to a USB or Ethernet connection .................124

Test the wireless connection............................................................................................124

Guidelines for ensuring wireless network security............................................................124

Overview of security settings......................................................................................125

Add hardware addresses to a wireless router (MAC filtering)....................................125

Other wireless security guidelines..............................................................................125

Guidelines for reducing interference on a wireless network.............................................126

Uninstall and reinstall the HP software...................................................................................126

Windows...........................................................................................................................126

Mac OS X.........................................................................................................................127

D Printer management tools

Toolbox (Windows).................................................................................................................128

HP Utility (Mac OS X).............................................................................................................128

Embedded web server............................................................................................................128

About cookies...................................................................................................................129

To open the embedded web server..................................................................................129

Index............................................................................................................................................138

Contents

1 Get started

This guide provides details about how to use the printer and how to resolve problems.

•Accessibility

•Eco

•Understand the printer parts

•Use the printer control panel

•Finding the printer model number

•Select print media

•Load media

•Install the accessories

•Maintain the printer

•Update the printer

•Turn the printer off

NOTE: If you are using the printer with a computer running Windows XP Starter

Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features

might not be available. For more information, see System requirements.

Accessibility

The printer provides a number of features that make it accessible for people with

disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments

or low vision by using your operating system's accessibility options and features. The

software also supports most assistive technology such as screen readers, Braille readers,

and voice-to-text applications. For users who are color blind, colored buttons and tabs

used in the HP software and on the printer control panel have simple text or icon labels

that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through

keyboard commands. The HP software also supports Windows accessibility options such

as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons,

paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this printer and HP's commitment to product

accessibility, visit HP's website at www.hp.com/accessibility.

For accessibility information for Mac OS X, visit the Apple website at www.apple.com/

accessibility.

6 Get started

Eco

Hewlett-Packard is committed to providing quality products in an environmentally sound

manner. Design for recycling has been incorporated into this product. For more

information, see Environmental product stewardship program

HP is committed to helping customers reduce their environmental footprint. HP has

provided these features to help you focus on ways to assess and reduce the impact of

your printing choices.

For more information about HP's environmental initiatives, visit www.hp.com/hpinfo/

globalcitizenship/environment/.

Manage power

To conserve electricity, the printer comes with the following features:

Sleep mode

Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will

enter Sleep mode after 5 minutes of inactivity.

To change the setting, complete the following steps:

1. Open the EWS. For more information, see Embedded web server.

2. Click the Settings tab.

3. In the Preferences section, click Energy Save Mode and select the desired option.

4. Click Apply.

Auto Power-Off

Auto Power-Off is automatically enabled by default when you turn on the printer. When

Auto Power-Off is enabled, the printer will automatically turn off after 8 hours of inactivity

to help reduce energy use. Auto Power-Off is automatically disabled when the printer

establishes a network connection. You can change the Auto Power-Off setting from the

printer software. Once you change the setting, the printer will maintain the setting that

you choose. Auto Power-Off turns the printer off completely, so you must use the power

button to turn the printer back on.

Windows: Open Toolbox. (For more information, see Toolbox (Windows).) In the

Advanced Settings tab, click Change, and then select the preferred amount of time.

Mac OS X: Open HP Utility. (For more information, see HP Utility (Mac OS X).) In the

Printer Settings section, click Power Management, and then select the preferred

amount of time.

TIP: If you are printing through an Ethernet connection over a network, Auto Power-

Off should be disabled to ensure that print jobs do not get lost. Even when Auto Power-

Off is disabled, the printer will enter a Sleep mode after 5 minutes of inactivity to help

reduce energy use.

Eco 7

NOTE: The printer’s Sleep Mode and Auto Power-Off features are temporarily not

available if one or more of the ink cartridges are missing. After the cartridge is

reinstalled, these features resume.

CAUTION: HP recommends that you replace any missing cartridges as soon as

possible to avoid print quality issues and possible extra ink usage or damage to the

ink system. Never turn off the printer when ink cartridges are missing.

Conserve printing supplies

To conserve printing supplies such as ink and paper, try the following:

• Change the print mode to a draft setting. Draft setting uses less ink.

• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the

cartridges.

• Reduce paper usage by printing on both sides of the paper. If the printer has an

automatic two-sided printing accessory (duplexer), see Print on both sides

(duplexing). Otherwise, you can first print just the odd pages, flip the pages over, and

then print just the even pages.

Understand the printer parts

This section contains the following topics:

•Front view

•Printing supplies area

•Back view

Front view

1Top cover

2Ink-cartridge access door

3Output tray

4Control panel display

Chapter 1

8 Get started

5 (Power) button

6Control panel

7Output tray extension

8Tray 1

Printing supplies area

1Ink-cartridge access door

2Ink cartridges

Back view

1Ethernet network port

2Rear universal serial bus (USB) port

3Power input

4Automatic two-sided printing accessory (duplexer)

(continued)

Understand the printer parts 9

Use the printer control panel

This section contains the following topics:

•Overview of buttons and lights

•Change printer settings

•Print reports

Overview of buttons and lights

For more information about control panel light patterns and messages, see Control panel

lights reference.

2134

911 810

Label Name and Description

1Printhead align control panel icon. Shows that the printhead requires alignment.

2Ink cartridge access door open icon. Shows that the printer's ink cartridge access door or top

cover is open.

3Out of paper icon. Shows that the printer is out of paper.

4Paper jam icon. Shows that the printer has a paper jam.

5Resume button and light. The Resume light blinks when the button must be pressed to resume

printing. Press to continue a print job after clearing a paper jam, adding paper, or installing a

cartridge. Press to cancel a print job when a media size mismatch occurs. Press and hold for

three seconds to print a demo page.

6Cancel button. Press once to stop a print job, or press and hold for three seconds to print a

printer status report.

7Power button and light. Press to turn the printer on or off. The light indicates whether the printer

is on or off.

Chapter 1

10 Get started

Label Name and Description

8HP ePrint button and light. Press to turn on the HP ePrint function and print an information

page. The light indicates whether the printer is connected to an HP ePrint server.

9Wireless button and light. Press to turn the wireless network feature on or off. The button is

lit when the wireless network is on.

10 Ethernet network icon. Shows that an Ethernet network connection exists.

11 Wireless network icon. Shows that a wireless network connection exists.

12 Ink cartridge information icons. Displays ink cartridge information, including fill levels.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When

you receive a low on ink message, consider having a replacement cartridge available to avoid

possible printing delays. You do not need to replace cartridges until prompted to do so.

Change printer settings

If the printer is connected to a computer, you can change the printer settings using HP

software tools available on your computer — such as the HP printer software, HP Utility

(Mac OS X), or the EWS. For more information about these tools, see Printer

management tools.

Print reports

Use the control panel to print the following reports for the printer.

•Printer status report. Press and hold the (Cancel) button for three seconds.

•Network configuration page and Wireless network test page. Press and hold the

(Resume) button, and then press the (Wireless) button.

•Demo page. Press and hold the (Resume) button for three seconds.

Finding the printer model number

In addition to the model name that appears on the front of the printer, the printer has

a specific model number. You can use this number when obtaining support and to help

determine which supplies or accessories are available for your printer.

The model number is printed on a label located near the ink-cartridge access door.

(continued)

Finding the printer model number 11

Select print media

The printer is designed to work well with most types of office media. It is best to test

a variety of print media types before buying large quantities. Use HP media for optimum

print quality. Visit the HP website at www.hp.com for more information about HP media.

HP recommends plain papers with the ColorLok logo for printing

and copying of everyday documents. All papers with the ColorLok

logo are independently tested to meet high standards of reliability

and print quality, and produce documents with crisp, vivid color,

bolder blacks and dry faster than ordinary plain papers. Look for

papers with the ColorLok logo in a variety of weights and sizes

from major paper manufacturers.

This section contains the following topics:

•Recommended papers for printing

•Recommended papers for photo printing

•Tips for selecting and using media

Related topics

HP supplies and accessories

Store printing supplies

Ink cartridges can be left in the printer for extended periods of time. However, to assure

optimal ink cartridge health, be sure to turn off the printer properly. For more information,

see Turn the printer off.

Anonymous Usage Information Storage

The HP cartridges used with this printer contain a memory chip that assists in the

operation of the printer. In addition, this memory chip stores a limited set of anonymous

information about the usage of the printer, which might include the following: the date

when the cartridge was first installed, the date when the cartridge was last used, the

number of pages printed using the cartridge, the page coverage, frequency of printing,

the printing modes used, any printing errors that might have occurred, and the printer

model.

This information helps HP design future printers to meet our customers' printing needs.

The data collected from the cartridge memory chip does not contain information that can

be used to identify a customer or user of the cartridge or their printer.

Anonymous Usage Information Storage 41

HP collects a sampling of the memory chips from cartridges returned to HP's free return

and recycling program (HP Planet Partners: www.hp.com/hpinfo/globalcitizenship/

environment/recycle/). The memory chips from this sampling are read and studied in

order to improve future HP printers. HP partners who assist in recycling this cartridge

might have access to this data, as well.

Any third party possessing the cartridge might have access to the anonymous information

on the memory chip. If you prefer to not allow access to this information, you can render

the chip inoperable. However, after you render the memory chip inoperable, the cartridge

cannot be used in an HP printer.

If you are concerned about providing this anonymous information, you can make this

information inaccessible by turning off the memory chip's ability to collect the printer's

usage information.

To disable the usage information function

1. Open the EWS. For more information, see Embedded web server.

2. Click the Settings tab.

3. In the Preferences section, click the option that shows usage information or cartridge

chip info.

4. Select the option to turn off and click Apply.

NOTE: You can continue to use the cartridge in the HP printer if you turn off the

memory chip's ability to collect the printer's usage information.

Chapter 4

42 Work with ink cartridges

5 Solve a problem

The information in this chapter suggests solutions to common problems. If your printer is

not operating correctly and those suggestions did not solve your problem, try using one

of the following support services to obtain assistance.

This section contains the following topics:

•HP support

•General troubleshooting tips and resources

•Solve printer problems

•Print quality troubleshooting

•Solve paper-feed problems

•Solve problems using HP ePrint and HP websites

•Solve Ethernet network problems

•Solve wireless problems

•Configure your firewall software to work with the printer

•Solve printer management problems

•Troubleshoot installation issues

•Understand the printer status report

•Understand the network configuration page

•Printhead maintenance

•Clear jams

•Control panel lights reference

HP support

If you have a problem, follow these steps

1. Check the documentation that came with the printer.

2. Visit the HP online support website at www.hp.com/go/customercare. This website

provides information and utilities that can help you correct many common printer

problems. HP online support is available to all HP customers. It is the fastest source

for up-to-date printer information and expert assistance and includes the following

features:

• Fast access to qualified online support specialists

• HP software and driver updates for the HP printer

• Valuable troubleshooting information for common problems

• Proactive printer updates, support alerts, and HP newsgrams that are available

when you register the printer

For more information, see Obtain electronic support.

3. Call HP support. Support options and availability vary by printer, country/region, and

language. For more information, see HP support by phone.

Solve a problem 43

Obtain electronic support

To find support and warranty information, go to the HP website at www.hp.com/go/

customercare. This website provides information and utilities that can help you correct

many common printer problems. If prompted, select your country/region, and then click

Contact HP for information about calling for technical support.

This website also offers technical support, drivers, supplies, ordering information and

other options such as:

• Access online support pages.

• Send HP an email message for answers to your questions.

• Connect with an HP technician by using online chat.

• Check for HP software updates.

You can also obtain support from the HP software for Windows or Mac OS X, which

provide easy, step-by-step solutions to common printing problems. For more information,

see Printer management tools.

Support options and availability vary by printer, country/region, and language.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time

of publication and are applicable only for calls made on a land line. Different rates may

apply for mobile phones.

For the most current HP list of telephone support numbers and call costs information, see

www.hp.com/go/customercare. This website provides information and utilities that can

help you correct many common printer problems.

During the warranty period, you may obtain assistance from the HP Customer Care

Center.

NOTE: HP does not provide telephone support for Linux printing. All support is

provided online at the following website: https://launchpad.net/hplip. Click the Ask

a question button to begin the support process.

The HPLIP website does not provide support for Windows or Mac OS X. If you are

using these operating systems, see www.hp.com/go/customercare. This website

provides information and utilities that can help you correct many common printer

problems.

This section contains the following topics:

•Before you call

•Phone support period

•Telephone support numbers

•After the phone support period

Chapter 5

44 Solve a problem

Before you call

Call HP support while you are in front of the computer and the printer. Be prepared to

provide the following information:

• Model number (for more information, see Finding the printer model number)

• Serial number (located on the back or bottom of the printer)

• Messages that appear when the situation occurs

• Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time

that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm or moving

the printer)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America

(including Mexico).

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period.

However, some of the support numbers might not be toll free.

HP support 45

For the most current list of telephone support numbers, see www.hp.com/go/

customercare. This website provides information and utilities that can help you correct

many common printer problems.

Chapter 5

46 Solve a problem

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may

also be available at the HP online support website: www.hp.com/go/customercare. This

website provides information and utilities that can help you correct many common printer

problems. Contact your HP dealer or call the support phone number for your country/

region to learn more about support options.

General troubleshooting tips and resources

NOTE: Many of the following steps require HP software. If you did not install the HP

software, you can install it using the HP software CD included with the printer, or you

can download the HP software from the HP support website (www.hp.com/go/

customercare). This website provides information and utilities that can help you

correct many common printer problems.

Check or do the following before you begin troubleshooting:

• Try turning the printer off and then on again.

• For a paper jam, see Clear jams.

• For paper-feed problems, such as the paper skew and paper pick, see Solve paper-

feed problems.

• Power light is on and not blinking. When the printer is turned on for the first time, it

takes approximately 12 minutes to initialize it after the ink cartridges are installed.

• Power cord and other cables are working, and are firmly connected to the printer.

Make sure the printer is connected firmly to a functioning alternating current (AC)

power outlet, and is turned on. For voltage requirements, see Electrical

specifications.

• Media is loaded correctly in the input tray and is not jammed in the printer.

• All packing tapes and materials are removed.

• The printer is set as the current or default printer. For Windows, set it as the default

in the Printers folder. For Mac OS X, set it as the default in the Print & Fax or Print

& Scan section of the System Preferences. For more information, see your

computer's documentation.

•Pause Printing is not selected if you are using a computer running Windows.

• You are not running too many programs when you are performing a task. Close

programs that you are not using or restart the computer before attempting the task

again.

Solve printer problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

This section contains the following topics:

•The printer shuts down unexpectedly

•Alignment fails

•The printer is not responding (nothing prints)

Solve printer problems 47

•The printer prints slowly

•The printer is making some unexpected noises

•Blank or partial page printed

•Something on the page is missing or incorrect

•Placement of the text or graphics is wrong

The printer shuts down unexpectedly

Check the power and power connections

Make sure the printer is connected firmly to a functioning alternating current (AC) power

outlet. For voltage requirements, see Electrical specifications.

Alignment fails

If the alignment process fails, make sure you have loaded unused, plain white paper into

the input tray. If you have colored paper loaded in the input tray when you align the ink

cartridges, the alignment fails.

If the alignment process fails repeatedly, you might have a defective sensor or ink

cartridge. Contact HP support. Go to www.hp.com/go/customercare. This website

provides information and utilities that can help you correct many common printer

problems. If prompted, select your country/region, and then click Contact HP for

information on calling for technical support.

The printer is not responding (nothing prints)

There are print jobs stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. Try to print

after the computer reboots. For more information, refer to the Help system for the

operating system.

Check the printer setup

For more information, see General troubleshooting tips and resources.

Check the HP software installation

If the printer is turned off when printing, an alert message should appear on your computer

screen; otherwise, the HP software provided with the printer might not be installed

correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP

software. For more information, see Uninstall and reinstall the HP software.

Check the cable connections

• Make sure both ends of the USB cable or Ethernet cable are secure.

• If the printer is connected to a network, check the following:

◦Check the Link light on the back of the printer.

◦Make sure you are not using a phone cord to connect the printer.

Chapter 5

48 Solve a problem

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from

intrusion. However, the firewall might block communication between the computer and

the printer. If there is a problem communicating with the printer, try temporarily disabling

the firewall. If the problem persists, the firewall is not the source of the communication

problem. Re-enable the firewall.

The printer prints slowly

Try the following solutions if the printer is printing very slowly.

•Solution 1: Use a lower print quality setting

•Solution 2: Check the ink levels

•Solution 3: Contact HP support

Solution 1: Use a lower print quality setting

Solution: Check the print quality setting. Best and Maximum dpi provide the best

quality but are slower than Normal or Draft. Draft provides the fastest print speed.

Cause: The print quality was set to a high setting.

If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes

only. When you receive a low on ink message, consider having a replacement

cartridge available to avoid possible printing delays. You do not need to replace

the ink cartridges until prompted to do so.

NOTE: The printer can operate with one or more depleted cartridges. However,

printing with depleted cartridges slows the printer and affects the quality of printed

documents. If the black cartridge is depleted, blacks are not as dark. If a color

cartridge is depleted, output is in grayscale. When possible, replace the depleted

cartridge. Do not remove the depleted cartridge until you have a new ink cartridge

available. For information about how to install new cartridges, see Replace the

ink cartridges.

CAUTION: While ink cartridges are not damaged when left outside of the printer,

the printhead does need to have all cartridges installed at all times after the printer

is set up and in use. Leaving one or more cartridge slots empty for an extended

period may lead to print quality problems and possibly damage the printhead. If

you have recently left a cartridge out of the printer for an extended period and

have noticed poor print quality, clean the printhead. For more information, see

Clean the printhead.

For more information, see:

Check the estimated ink levels

Solve printer problems 49

Cause: The ink cartridges might have insufficient ink. Insufficient ink may cause the

printhead to overheat. When the printhead overheats, the printer slows down to allow

it to cool.

If this did not solve the issue, try the next solution.

Solution 3: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/go/customercare. This website provides information and utilities

that can help you correct many common printer problems.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: There was a problem with the printer.

The printer is making some unexpected noises

You might hear some unexpected noises made by the printer. These are the servicing

sounds when the printer performs automatic servicing functions to maintain the health of

the printheads.

NOTE: To prevent any potential damage to your printer:

Do not turn off the printer while the printer is performing any servicing. If you are

turning off the printer, wait for the printer to come to a complete stop before turning

off using the (Power) button. See Turn the printer off.

Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the

printer will perform extra servicing to protect the printheads.

Blank or partial page printed

Clean the printhead

Complete the printhead cleaning procedure. For more information, see Clean the

printhead. The printhead may need to be cleaned if the printer was turned off incorrectly.

NOTE: Incorrectly turning off the printer can cause print quality problems like blank

or partial pages. Printhead cleaning can solve these problems, but turning off the

printer correctly can prevent them in the first place. Always turn the printer off by

pressing the (Power) button on the printer. Wait until the (Power) light goes out

before unplugging the power cord or turning off a power strip.

Check the media settings

• Make sure you select the correct print quality settings in the printer driver for the media

loaded in the trays.

• Make sure the page settings in the printer driver match the page size of media loaded

in the tray.

Chapter 5

50 Solve a problem

More than one page is being picked

For more information on paper-feed problems, see Solve paper-feed problems.

There is a blank page in the file

Check the file to make sure there is no blank page.

Something on the page is missing or incorrect

Check the Print Quality Diagnostic page

Print a Print Quality Diagnostic page to help you decide whether to run any maintenance

tools to improve the print quality of your printouts. For more information, see Print quality

troubleshooting.

To print and evaluate the Print Quality Diagnostic page, hold down the (Power) button,

press the (Cancel) button seven times, press the (Resume) button two times, and

then release the (Power) button.

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the

printer. For more information, see Set minimum margins.

Check the color print settings

Make sure Print in Grayscale is not selected in the printer driver.

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the printer away from the source of the

electromagnetic fields. Also, it is recommended that you use a USB cable that is less than

3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack of

media, and make sure the tray is not overloaded. For more information, see Load

media.

Check the media size

• Content on a page might be cut off if the document size is larger than the media that

you are using.

• Make sure the media size selected in the printer driver match the size of media loaded

in the tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings

for the document do not exceed the printable area of your printer. For more information,

see Set minimum margins.

Solve printer problems 51

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the

settings in the printer driver. For more information, see Print.

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes

cause slight distortions to printouts. Move the printer away from the source of the

electromagnetic fields. Also, it is recommended that you use a USB cable that is less than

3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

If the above solutions do not work, the problem may be caused by the inability of the

application to interpret print settings correctly. See the release notes for known software

conflicts, refer to the application's documentation, or contact the software manufacturer

for specific help.

Print quality troubleshooting

Try the solutions in this section to resolve print quality problems in your printout.

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

•Solution 1: Make sure you are using genuine HP ink cartridges

•Solution 2: Check the ink levels

•Solution 3: Check the paper loaded in the input tray

•Solution 4: Check the paper type

•Solution 5: Check the print settings

•Solution 6: Print and evaluate a print quality report

•Solution 7: Contact HP support

Solution 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges

are designed and tested with HP printers to help you easily produce great results,

time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply are not covered

under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Chapter 5

52 Solve a problem

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes

only. When you receive a low-ink alert, consider having a replacement cartridge

available to avoid possible printing delays. You do not need to replace the ink

cartridges until prompted to do so.

NOTE: The printer can operate with one or more depleted cartridges. However,

printing with depleted cartridges slows the printer and affects the quality of printed

documents. If the black cartridge is depleted, blacks are not as dark. If a color

cartridge is depleted, output is in grayscale. When possible, replace the depleted

cartridge. Do not remove the depleted cartridge until you have a new ink cartridge

available. For information about how to install new cartridges, see Replace the

ink cartridges.

CAUTION: While ink cartridges are not damaged when left outside of the printer,

the printhead does need to have all cartridges installed at all times after the printer

is set up and in use. Leaving one or more cartridge slots empty for an extended

period may lead to print quality problems and possibly damage the printhead. If

you have recently left a cartridge out of the printer for an extended period and

have noticed poor print quality, clean the printhead. For more information, see

Clean the printhead.

For more information, see:

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper loaded in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too

thick.

• Load paper with the print side facing down. For example, if you are loading glossy

photo paper, load the paper with the glossy side down.

• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is

too close to the printhead during printing, the ink might be smeared. This can

happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

For more information, see:

Load media.

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.

If this did not solve the issue, try the next solution.

Solution 4: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type with

ColorLok technology that is appropriate for the printer. All papers with the ColorLok

Print quality troubleshooting 53

logo are independently tested to meet high standards of reliability and print quality,

and produce documents with crisp, vivid color, bolder blacks and dry faster than

ordinary plain papers.

Always make sure the paper you are printing on is flat. For best results when printing

images, use HP Advanced Photo Paper.

Store specialty media in its original packaging inside a resealable plastic bag on a

flat surface in a cool, dry place. When you are ready to print, remove only the paper

you plan to use immediately. When you have finished printing, return any unused

photo paper to the plastic bag. This prevents the photo paper from curling.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore,

replacing the ink cartridges is not necessary.

For more information, see:

Select print media

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 5: Check the print settings

Solution: Check the print settings.

• Check the print settings to see if the color settings are incorrect.

For example, check to see if the document is set to print in grayscale. Or, check

to see if advanced color settings such as saturation, brightness, or color tone, are

set to modify the appearance of colors.

• Check the print quality setting and make sure it matches the type of paper loaded

in the printer.

You might need to choose a lower print quality setting if colors are running into

each other. Or, choose a higher setting if you are printing a high-quality photo,

and then make sure photo paper such as HP Advanced Photo Paper is loaded in

the input tray.

NOTE: On some computer screens, colors might appear differently than they do

when printed on paper. In this case, there is nothing wrong with the printer, print

settings, or ink cartridges. No further troubleshooting is required.

For more information, see:

Select print media

Cause: The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Chapter 5

54 Solve a problem

Solution 6: Print and evaluate a print quality report

Solution:

To print a print quality report

•Control panel: Press and hold the (Power) button, press the (Cancel) button

seven times, press the (Resume) button two times, and release the (Power)

button.

•Embedded web server: Click the Tools tab, click Print Quality Toolbox under

Utilities, and then click Print Quality Report.

•HP Utility (Mac OS X): In the Information And Support section, click Print

Quality Diagnostics, and then click Print.

Print quality troubleshooting 55

If defects are seen on the Print Quality Diagnostic report, follow the steps below:

1. If the Print Quality Diagnostic report shows faded, partial, streaked, or missing

color bars or patterns, check for depleted ink cartridges, and replace the ink

cartridge that corresponds to the defective color bar or color pattern. If there is no

depleted ink cartridge, remove and reinstall all ink cartridges to make sure they

are properly installed.

2. Align the printhead. For more information, see Align the printhead.

3. Clean the printhead. For more information, see Clean the printhead.

4. Replace the printhead. For more information, see Remove and reinstall the

printhead.

Cause: Print quality problems can have many causes: software settings, a poor

image file, or the printing system itself. If you are unhappy with the quality of your

prints, a Print Quality Diagnostic page can help you determine if the printing system

is working correctly.

Solution 7: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/go/customercare. This website provides information and utilities

that can help you correct many common printer problems.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: There was a problem with the printhead.

Solve paper-feed problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

Media is not supported for the printer or tray

Use only media that is supported for the printer and the tray being used. For more

information, see Media specifications.

Media is not picked up from a tray

• Make sure media is loaded in the tray. For more information, see Load media. Fan

the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media

size you are loading. Also make sure the guides are snug, but not tight, against the

stack.

• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite

direction of the curl.

Chapter 5

56 Solve a problem

Media is not coming out correctly

• Make sure the output tray extender is fully extended; otherwise, printed pages may

fall off the printer.

• Remove excess media from the output tray. There is a limit to the number of sheets

the tray can hold.

Pages are skewing

• Make sure the media loaded in the trays is aligned to the paper guides. If needed,

pull out the trays from the printer and reload the media correctly, making sure that the

paper guides are aligned correctly.

• Load media into the printer only when it is not printing.

• Remove and replace the automatic two-sided printing accessory (duplexer).

◦Push the button on either side of the duplexer, and then remove the unit.

◦Reinsert the duplexer into the printer.

Multiple pages are being picked up

• Fan the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media

size you are loading. Also make sure the guides are snug, but not tight, against the

stack.

Solve paper-feed problems 57

• Make sure the tray is not overloaded with paper.

• Use HP media for optimum performance and efficiency.

Solve problems using HP ePrint and HP websites

This section provides solutions to common problems using HP ePrint and HP websites.

•Solve problems using HP ePrint

•Solve problems using HP websites

Solve problems using HP ePrint

If you are having problems using HP ePrint, check the following:

• Make sure the printer is connected to the Internet using an Ethernet or wireless

connection.

NOTE: You cannot use these web features if the printer is connected using

a USB cable.

• Make sure the latest product updates have been installed on the printer. For more

information, see Update the printer.

• Make sure HP ePrint is enabled on the printer. For more information, see Set up HP

ePrint using the printer’s control panel.

• Make sure the network hub, switch, or router is turned on and working correctly.

• If you are connecting the printer using an Ethernet cable, make sure you are not

connecting the printer using a phone cord or a crossover cable to connect the printer

to the network and that the Ethernet cable is securely connected to the printer. For

more information, see Solve Ethernet network problems.

• If you are connecting the printer using a wireless connection, make sure the wireless

network is functioning properly. For more information, see Solve wireless problems.

• If you are using HP ePrint, check the following:

◦Make sure the printer’s email address is correct.

◦Make sure that the printer’s email address is the only address listed in the “To”

line of the email message. If other email addresses are listed in the “To” line, the

attachments you are sending might not print.

◦Make sure you are sending documents that meet the HP ePrint requirements. For

more information, see HP ePrint specifications.

• If your network uses proxy settings when connecting to the Internet, make sure the

proxy settings you are entering are valid:

◦Check the settings being used by the Web browser you are using (such as Internet

Explorer, Firefox, or Safari).

◦Check with the IT administrator or person who set up your firewall.

If the proxy settings used by your firewall have changed, you must update these

settings in either the printer’s control panel. If these settings are not updated, you

will not be able to use HP ePrint.

For more information, see Set up HP ePrint using the printer’s control panel.

Chapter 5

58 Solve a problem

TIP: For additional help on setting up and using HP ePrint, visit ePrintCenter

(www.eprintcenter.com).

Solve problems using HP websites

If you are having problems using HP websites from your computer, check the following:

• Make sure the computer that you are using is connected to the Internet.

• Make sure the web browser meets the minimum system requirements. For more

information, see HP website specifications.

• If your web browser uses any proxy settings to connect to the Internet, try turning off

these settings. For more information, see the documentation provided with your web

browser.

Solve Ethernet network problems

If you are unable to connect the printer to your Ethernet network, perform one or more of

the following tasks.

NOTE: After correcting any of the following, run the installation program again.

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

•General network troubleshooting

General network troubleshooting

If you are unable to install the HP software provided with the printer, verify the following:

• All cable connections to the computer and the printer are secure.

• The network is operational and the network hub is turned on.

• All applications, including virus protection programs, spyware protection programs,

and firewalls, are closed or disabled for computers running Windows

• The printer is installed on the same subnet as the computers that use the printer.

If the installation program cannot discover the printer, print the network configuration

page, and enter the IP address manually in the installation program. For more information,

see Understand the network configuration page or you can download the HP Home

Network Diagnostic Utility on the HP website.

Solve wireless problems

This section provides information about solving problems you might encounter when

connecting the printer to your wireless network.

Solve wireless problems 59

Follow these suggestions in order, starting with those listed in the “Basic wireless

troubleshooting” section. If you still encounter problems, follow the suggestions provided

in the “Advanced wireless troubleshooting” section.

•Basic wireless troubleshooting

•Advanced wireless troubleshooting

•After resolving the problems

TIP: For more information about troubleshooting wireless problems, go to

www.hp.com/go/wirelessprinting.

TIP: If you are using a computer running Windows, HP provides a tool called HP

Home Network Diagnostic Utility that can help retrieve this information for some

systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/

wirelessprinting), and then click Network Diagnostic Utility in the Quick Links

section. (At this time, this tool might not be available in all languages.)

NOTE: After you resolve the problem, follow the instructions in After resolving the

problems.

Basic wireless troubleshooting

Perform the following steps in the order presented.

Step 1 - Make sure the wireless (802.11) light is turned on

If the blue light near the printer's wireless button is not lit, the wireless capabilities might

not have been turned on. Press the (Wireless) button to turn on the printer's wireless

capabilities.

NOTE: If your printer supports Ethernet networking, make sure that an Ethernet

cable has not been connected to the printer. Connecting an Ethernet cable turns off

the printer's wireless capabilities.

Step 2 - Restart components of the wireless network

Turn off the router and the printer, and then turn them back on in this order: router first

and then the printer. If you still are unable to connect, turn off the router, printer, and your

computer. Sometimes, turning off the power and then turning it back on recovers from a

network communication issue.

Step 3 - Run the Wireless Network Test

For wireless networking issues, run the Wireless Network Test. To print a Wireless

Network Test page, press and hold the (Resume) button, and then press the

(Wireless) button. If a problem is detected, the printed test report includes

recommendations that might help solve the problem.

TIP: : If the Wireless Network Test indicates the signal is weak, try moving the printer

closer to the wireless router.

Chapter 5

60 Solve a problem

Advanced wireless troubleshooting

If you have tried the suggestions provided in Basic wireless troubleshooting and are still

unable to connect to your printer to the wireless network, try the following suggestions in

the order presented:

•Step 1: Make sure your computer is connected to your network

•Step 2: Make sure that the printer is connected to your network

•Step 3: Check to see if the firewall software is blocking communication

•Step 4: Make sure the printer is online and ready

•Step 5: Make sure the wireless version of the printer is set as the default printer driver

(Windows only)

•Step 6: Make sure your computer is not connected to your network over a Virtual

Private Network (VPN)

Step 1: Make sure your computer is connected to your network

Make sure your computer is connected to your network—either your Ethernet network or

your wireless network. If the computer is not connected to the network, you cannot use

the printer over the network.

To check an Ethernet connection

▲Many computers have indicator lights beside the port where the Ethernet cable from

the router connects to your computer. Usually there are two indicator lights, one that

is on and another that blinks. If your computer has indicator lights, check to see if the

indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to

the computer and the router. If you still do not see lights, there might be a problem

with the router, the Ethernet cable, or your computer.

NOTE: Macintosh computers do not have indicator lights. To check the Ethernet

connection on a Macintosh computer, click System Preferences in the Dock, and

then click Network. If the Ethernet connection is working correctly, Built-in

Ethernet appears in the list of connections, along with the IP address and other

status information. If Built-in Ethernet does not appear in the list, there might be

a problem with the router, the Ethernet cable, or your computer. For more

information, click the Help button in the window.

Solve wireless problems 61

To check a wireless connection

1. Make sure that your computer's wireless has been turned on. (For more information,

see the documentation that came with your computer.)

2. If you are not using a unique network name (SSID), then it is possible that your

wireless computer could be connected to a nearby network that is not yours.

The following steps can help you determine if your computer is connected to your

network.

Windows

a. Click Start, click Control Panel, point to Network Connections, and then click

View Network Status and Tasks.

– OR –

Click Start, select Settings, click Control Panel, double-click Network

Connections, click the View menu, and then select Details.

Leave the network dialog box open while you continue to the next step.

b. Disconnect the power cord from the wireless router. The connection status of your

computer should change to Not Connected.

c. Reconnect the power cord to the wireless router. The connection status should

change to Connected.

Mac OS X

▲Click the AirPort icon in the menu bar at the top of the screen. From the menu

that appears, you can determine if the AirPort is turned on and which wireless

network your computer is connected to.

NOTE: For more detailed information about your AirPort connection, click

System Preferences in the Dock, and then click Network. If the wireless

connection is working correctly, a green dot appears next to AirPort in the list

of connections. For more information, click the Help button in the window.

If you are unable to get your computer connected to your network, contact the person

who set up your network or the router manufacturer as there might be a hardware issue

with either your router or computer.

TIP: If you are able to access the Internet and are using a computer running

Windows, you can also use the HP Network Assistant for help in setting up a network.

To use this tool, visit www.hp.com/sbso/wireless/tools-setup.html?

jumpid=reg_R1002_USEN. (This Web site is only available in English.)

Step 2: Make sure that the printer is connected to your network

If your printer is not connected to the same network as your computer, you cannot use

the printer over the network. Follow the steps described in this section to find out if your

printer is actively connected to the correct network.

NOTE: If your wireless router or Apple AirPort Base Station is using a hidden SSID,

your printer cannot automatically detect the network

Chapter 5

62 Solve a problem

A: Make sure the printer is on the network

1. If the printer supports Ethernet networking and is connected to an Ethernet network,

make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet

cable is plugged into the back, then wireless connectivity is disabled.

2. If the printer is connected to a wireless network, print the network configuration page.

For more information, see Understand the network configuration page.

3. After the page has been printed, check the Network Status and URL:

Network Status •If the Network Status is Ready, the printer

is actively connected to a network.

•If the Network Status is Offline, the printer

is not connected to a network. Run the

Wireless Network Test (using the

instructions at the beginning of this

section) and follow any

recommendations.

URL The URL shown here is the network address

assigned to the printer by your router. You

need this to connect to the embedded web

server (EWS).

For information about connecting the printer to a wireless network, see Set up the

printer for wireless communication.

B: Check to see if you can access the EWS

▲After you establish that the computer and the printer both have active connections to

a network, you can verify if they are on the same network by opening the printer's

EWS. For more information, see Embedded web server.

To access the EWS

a. On your computer, open the EWS. For more information, see Embedded web

server.

NOTE: If you are using a proxy server in your browser, you might need to

disable it to access the EWS.

b. If you can open the EWS, try using the printer over the network (such as to print)

to see if your network setup was successful.

c. If you cannot open the EWS or are still having problems using the printer over the

network, continue to the next section regarding firewalls.

Step 3: Check to see if the firewall software is blocking communication

If you cannot access the EWS and are sure both the computer and printer have active

connections to the same network, the firewall security software might be blocking

communication. Temporarily turn off any firewall security software running on your

computer and then try to open the EWS again. If you can open the EWS, try using the

printer (for printing).

If you are able to open the EWS and use your printer with the firewall turned off, you need

to reconfigure your firewall settings to allow the computer and printer to communicate

Solve wireless problems 63

with each other over the network. For more information, see Configure your firewall

software to work with the printer.

If you are able to open the EWS, but are still unable to use the printer even with the firewall

turned off, try enabling the firewall software to recognize the printer. For more information,

see the documentation provided with your firewall software.

Step 4: Make sure the printer is online and ready

If you have the HP software installed, you can check the printer’s status from your

computer to see if the printer is paused or offline, preventing you from using it.

To check the printer’s status, follow the instructions for your operating system:

Windows

1. Click Start, and then click Printers or Printers and Faxes or Devices and

Printers.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2. If the printers on your computer are not being displayed in Details view, click the

View menu, and then click Details.

3. Do one of the following, depending on the printer status:

a. If the printer is Offline, right-click the printer, and click Use Printer Online.

b. If the printer is Paused, right-click the printer, and click Resume Printing.

4. Try using the printer over the network.

Mac OS X

1. Click System Preferences in the Dock, and then click Print & Fax or Print &

Scan.

2. Select the printer, and then click Open Print Queue.

3. If the print job is on hold, click Resume.

4. If the printer is paused, click Resume Printer.

If you can use the printer after performing the steps above but find that the symptoms

persist as you continue to use the printer, your firewall might be interfering. For more

information, see Configure your firewall software to work with the printer

If you still cannot use the printer over the network, continue to the next section for

additional troubleshooting help

Step 5: Make sure the wireless version of the printer is set as the default printer

driver (Windows only)

If you install the HP software again, the installer might create a second version of the

printer driver in your Printers or Printers and Faxes or Devices and Printers folder. If

Chapter 5

64 Solve a problem

you have difficulties printing or connecting to the printer, make sure the correct version

of the printer driver is set as the default.

1. Click Start, and then click Printers or Printers and Faxes or Devices and

Printers.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2. Determine if the version of the printer driver in the Printers or Printers and Faxes

or Devices and Printers folder is connected wirelessly:

a. Right-click the printer icon, and then click Properties, Document Defaults, or

Printing Preferences.

b. On the Ports tab, look for a port in the list with a checkmark. The version of the

printer driver that is connected wirelessly has HP network re-discovery port

monitor as the Port description, next to the checkmark.

3. Right-click the printer icon for the version of the printer driver that is connected

wirelessly, and select Set as Default Printer.

NOTE: If there is more than one icon in the folder for the printer, right-click the printer

icon for the version of the printer driver that is connected wirelessly, and select Set

as Default Printer.

Step 6: Make sure your computer is not connected to your network over a Virtual

Private Network (VPN)

A Virtual Private Network (VPN) is a computer network that uses the Internet to provide

a remote, secure connection to an organization’s network. However, most VPN services

do not allow you to access local devices (like your printer) on your local network while

your computer is connected to the VPN.

To connect to the printer, disconnect from the VPN.

TIP: To use the printer while connected to the VPN, you can connect the printer to

your computer with a USB cable. The printer uses its USB and network connections

at the same time.

For more information, contact your network administrator or the person who set up the

wireless network.

After resolving the problems

After you resolve any problems and have successfully connected the printer to your

wireless network, complete the following steps for your operating system:

Windows

1. On the computer desktop, click Start, select Programs or All Programs, click HP,

select your printer name, and then click Printer Setup & Software.

2. Click Connect a new printer, and then select the type of connection you want to use.

Solve wireless problems 65

Mac OS X

1. Open HP Utility. For more information, see HP Utility (Mac OS X).

2. Click the Applications icon on the toolbar, double-click HP Setup Assistant, and

then follow the onscreen instructions.

Configure your firewall software to work with the printer

A personal firewall, which is security software running on your computer, can block

network communication between your printer and your computer.

If you are having problems such as:

• Printer not found when installing HP software

• Unable to print, print job stuck in queue or printer goes offline

• Unable to see printer status on your computer

The firewall might be preventing your printer from notifying computers on your network

where it can be found.

If you are using the HP software on a computer running Windows and cannot find the

printer during installation (and you know the printer is on the network)—or if you have

already successfully installed HP software and experience problems—check the

following:

• If you have just installed the HP software, try turning off your computer and the printer,

and then turning them both on again.

• Keep your security software up to date. Many security software vendors provide

updates that correct known issues and provide the latest defenses against new

security threats.

• If your firewall has "High", "Medium", or "Low" security settings, use the "Medium"

setting when your computer is connected to your network.

• If you have changed any firewall settings from default, try going back to the default

setting.

• If your firewall has a setting called "trusted zone", use this setting when your computer

is connected to your network.

• If your firewall has a setting to "not show alert messages", you should disable this.

When installing the HP software and using the HP printer you may see alert messages

from your firewall software that provide options to "allow", "permit" or "unblock". You

should allow any HP software that causes an alert. Also, if the alert has a "remember

this action" or "create a rule for this" selection, select it. This is how the firewall learns

what can be trusted on your network.

• Do not have more than one firewall enabled at the same time on your computer. An

example would be having both the Windows firewall provided by the operating system

and a 3rd party firewall enabled at the same time. Having more than one firewall

enabled at the same time will not make your computer any safer and may cause

problems.

For more information about using your printer with personal firewall software, visit

www.hp.com/go/wirelessprinting, and then click Firewall Help in the Wireless Network

Help section.

NOTE: At this time, some portions of this site are not available in all languages.

Chapter 5

66 Solve a problem

Solve printer management problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

This section provides solutions to common problems that involve managing the printer.

This section contains the following topic:

•Embedded web server cannot be opened

NOTE: To use the EWS, the printer must be connected to a network using either an

Ethernet or a wireless connection. You cannot use the embedded web server if the

printer is connected to a computer with a USB cable.

Embedded web server cannot be opened

Check your network setup

• Make sure you are not using a phone cord or a crossover cable to connect the printer

to the network.

• Make sure the network cable is securely connected to the printer.

• Make sure the network hub, switch, or router is turned on and working correctly.

Check the computer

Make sure the computer that you are using is connected to the network.

NOTE: To use the EWS, the printer must be connected to a network using either an

Ethernet or a wireless connection. You cannot use the embedded web server if the

printer is connected to a computer with a USB cable.

Check your web browser

• Make sure the web browser meets the minimum system requirements. For more

information, see Embedded web server specifications.

• If your web browser uses any proxy settings to connect to the Internet, try turning off

these settings. For more information, see the documentation available with your web

browser.

• Make sure JavaScript and cookies are enabled in your web browser. For more

information, see the documentation available with your web browser.

Solve printer management problems 67

Check the printer IP address

• To check the IP address of the printer, obtain the IP address on the network

configuration page. To print a network configuration page, press and hold the

(Resume) button, and then press the (Wireless) button.

• Ping the printer using the IP address from the command prompt (Windows) or from

Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the

Applications folder at the top level of the hard disk.).

For example, if the IP address is 123.123.123.123, type the following at the command

prompt (Windows):

C:\Ping 123.123.123.123

- OR –

In Network Utility (Mac OS X) click the Ping tab, type the 123.123.123.123 in the box,

and then click Ping.

If a reply appears, the IP address is correct. If a time-out response appears, the IP

address is incorrect.

Troubleshoot installation issues

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

If the following topics do not help, see HP support for information about HP support.

•Hardware installation suggestions

•HP software installation suggestions

•Solve network problems

Hardware installation suggestions

Check the printer

• Make sure that all packing tape and material have been removed from outside and

inside the printer.

• Make sure that the printer is loaded with paper.

• Make sure that no lights are on or blinking except the Ready light, which should be

on. If the Attention light is blinking, check for messages on the printer control panel.

Check the hardware connections

• Make sure that any cords and cables that you are using are in good working order.

• Make sure that the power cord is connected securely to both the printer and to

a working power outlet.

Check the printheads and ink cartridges

• Make sure that all of the printheads and ink cartridges are firmly installed in their

correct, color-coded slot. Press down firmly on each one to ensure proper contact.

The printer cannot work if they are not all installed.

• Make sure that the printhead latch is closed correctly.

• If the display shows a printhead error message, clean the contacts on the printheads.

Chapter 5

68 Solve a problem

HP software installation suggestions

Check the computer system

• Make sure that your computer is running one of the supported operating systems. For

more information, see System requirements

• Make sure that the computer meets at least the minimum system requirements.

• In the Windows Device Manager, make sure that the USB drivers have not been

disabled.

• If you are using a computer running Windows, and the computer cannot detect the

printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to

perform a clean uninstallation of the printer driver. Restart your computer, and reinstall

the printer driver.

Verify installation preliminaries

• Make sure to use the installation CD that contains the correct HP software for your

operating system.

• Before installing HP software, make sure that all other programs are closed.

• If the computer does not recognize the path to the CD-ROM drive that you type, make

sure that you are specifying the correct drive letter.

• If the computer cannot recognize the installation CD in the CD-ROM drive, inspect

the installation CD for damage. You can download the printer driver from the HP

website (www.hp.com/go/customercare).

NOTE: After correcting any problems, run the installation program again.

Solve network problems

General network troubleshooting

• If you are unable to install the HP software, verify that:

You can access HP Home Network Diagnostic Utility on the HP website for help in

setting up a network.

◦All cable connections to the computer and the printer are secure.

◦The network is operational and the network hub is turned on.

◦All applications, including virus protection programs, spyware protection

programs, and firewalls, are closed or disabled for computers running Windows.

Troubleshoot installation issues 69

◦Make sure the printer is installed on the same subnet as the computers that use

the printer.

◦If the installation program cannot discover the printer, print the network

configuration page and enter the IP address manually in the installation program.

For more information, see Understand the network configuration page.

• If you are using a computer running Windows, make sure that the network ports

created in the printer driver match the printer IP address:

◦Print the printer’s network configuration page. For more information, see

Understand the network configuration page.

◦Click Start, and then click Printers or Printers and Faxes or Devices and

Printers.

- Or -

Click Start, click Control Panel, and then double-click Printers.

◦Right-click the printer icon, click Properties, and then click the Ports tab.

◦Select the TCP/IP port for the printer, and then click Configure Port.

◦Compare the IP address listed in the dialog box and make sure it matches the IP

address listed on the network configuration page. If the IP addresses are different,

change the IP address in the dialog box to match the address on the network

configuration page.

◦Click OK twice to save the settings and close the dialog boxes.

Problems connecting to an Ethernet network

• If the Network light on the printer control panel does not turn on, make sure that all

of the “General network troubleshooting” conditions are met.

• Though it is not recommended that you assign the printer with a static IP address,

you might resolve some installation problems (such as a conflict with a personal

firewall) by doing so.

To reset the printer's network settings

1. To reset the administrator password and network settings, press and hold

(Wireless) button and (Cancel) button for three seconds.

2. Press and hold the (Resume) button, and then press the (Wireless) button to

print the network configuration page and verify that the network settings have been

reset.

Understand the printer status report

Use the printer status report to view current printer information and ink cartridge status.

Also use the printer status report to help you troubleshoot problems with the printer.

The printer status report also contains a log of recent events.

If you need to call HP, it is often useful to print the printer status report before calling.

To print the printer status report

On the printer control panel, press and hold the (Cancel) button for three seconds.

Chapter 5

70 Solve a problem

1. Printer Information: Shows printer information (such as the printer name, model

number, serial number, and firmware version number), the accessories that are

installed (such as the automatic two-sided printing accessory or duplexer), and the

connectivity settings.

2. Print Usage Information: Provides the total number of pages printed, as well as the

number of borderless pages printed.

3. Ink Delivery System Information: Shows the estimated ink levels (represented in

graphical form as gauges) and the part numbers and warranty expiration dates of the

ink cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

purposes only. When you receive a low on ink message, consider having

a replacement cartridge available to avoid possible printing delays. You do not

need to replace cartridges until prompted to do so.

4. Print Head Information: Shows the pen ID number and first-installation date of the

printhead.

5. Additional Assistance: Provides information about available methods for finding

more information about the printer.

6. Wireless Network Test: Provides information about testing the wireless network

connection to the printer.

Understand the printer status report 71

Understand the network configuration page

If the printer is connected to a network, you can print a network configuration page to

view the network settings for the printer. You can use the network configuration page to

help troubleshoot network connectivity problems. If you need to call HP, it is often useful

to print this page before calling.

To print the network configuration page

On the printer control panel, press and hold the (Resume) button, and then press the

(Wireless) button.

Chapter 5

72 Solve a problem

1. WPS PIN: Shows the WPS PIN for you to set up the printer on your wireless network

using the PIN Method.

2. General Information: Shows information about the current status and active

connection type of the network, and other information, such as the URL of the

embedded web server.

3. 802.3 Wired: Shows information about the active Ethernet network connection, such

as the IP address, subnet mask, default gateway, as well as the hardware address

of the printer.

4. 802.11 Wireless: Shows information about your wireless network connection, such

as the hostname, IP address, subnet mask, default gateway, and server.

5. Miscellaneous: Shows information about more advanced network settings.

•Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-

proprietary TCP/IP port on the printer is the default port for printing. It is accessed

by HP software (for example, the HP Standard Port).

•LPD: Line Printer Daemon (LPD) refers to the protocol and programs associated

with line-printer spooling services that may be installed on various TCP/IP

systems.

NOTE: The LPD functionality can be used with any host implementation of

LPD that complies with the RFC 1179 document. The process for configuring

printer spoolers, however, might differ. See your system documentation for

information about configuring these systems.

•Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name

System) are typically used on small networks for IP address and name resolution

(through UDP port 5353), where a conventional DNS server is not used.

•SLP: Service Location Protocol (SLP) is an Internet standard network protocol

that provides a framework to allow networking applications to discover the

existence, location, and configuration of networked services in enterprise

networks. This protocol simplifies discovery and use of network resources such

as printers, web servers, fax machines, video cameras, files systems, backup

devices (tape drives), databases, directories, mail servers, calendars.

•Microsoft Web Services: Enable or disable the Microsoft Web Services Dynamic

Discovery (WS Discovery) protocols or Microsoft Web Services for Devices

(WSD) Print services supported on the printer. Disable unused print services to

prevent access through those services.

NOTE: For more information about WS Discovery and WSD Print, visit

www.microsoft.com.

•SNMP: SNMP (Simple Network Management Protocol) is used by network

management applications for device management. The printer supports SNMPv1

protocol on IP networks.

•WINS: If you have a Dynamic Host Configuration Protocol (DHCP) server on your

network, the printer automatically obtains its IP address from that server and

registers its name with any RFC 1001 and 1002-compliant dynamic name

services as long as a WINS server IP address has been specified.

•IPP: Internet Printing Protocol (IPP) is a standard network protocol for remote

printing. Unlike other remote IP-based protocols, IPP supports access control,

authentication, and encryption, allowing for more secure printing.

Understand the network configuration page 73

Printhead maintenance

If you are experiencing problems with printing, you might have a problem with the

printhead. You should perform the procedures in the following sections only when

directed to do so for resolving print quality issues.

Performing the aligning and cleaning procedures unnecessarily can waste ink and

shorten the life of the cartridges.

This section contains the following topics:

•Clean the printhead

•Align the printhead

•Remove and reinstall the printhead

Clean the printhead

If your printed output is streaked or has any incorrect or missing colors, the printhead

might need to be cleaned.

If print quality still seems poor after cleaning, try aligning the printer. If print quality

problems persist after cleaning and aligning, contact HP support. For more information,

see HP support.

NOTE: Cleaning uses ink, so clean the printheads only when necessary. The

cleaning process takes a few minutes. Some noise might be generated in the process.

Not turning the printer off correctly can cause print quality problems. For more

information, see Turn the printer off.

To clean the printhead from the printer control panel

1. On the printer control panel, press and hold (Power) button.

2. Press (Cancel) button two times, and then press (Resume) button once.

3. Release (Power) button.

To clean the printhead from Toolbox (Windows)

1. Open Toolbox. For more information, see Open the Toolbox.

2. From the Device Services tab, click the icon to the left of Clean Printheads.

3. Follow the onscreen instructions.

To clean the printhead from HP Utility (Mac OS X)

1. Open HP Utility. For more information, see HP Utility (Mac OS X).

2. In the Information And Support section, click Clean Printheads.

3. Click Clean, and then follow the onscreen instructions.

Chapter 5

74 Solve a problem

To clean the printhead from the embedded web server (EWS)

1. Open the EWS. For more information, see To open the embedded web server.

2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.

3. Click Clean Printhead and follow the onscreen instructions.

Align the printhead

The printer automatically aligns the printhead during the initial setup.

You might want to use this feature when the printer status page shows streaking or white

lines through any of the blocks of color or if you are having print quality issues with your

printouts.

To align the printhead from the printer control panel

1. Load letter, A4, or legal unused plain white paper into the main input tray.

2. On the printer control panel, press and hold the (Power) button.

3. Press (Resume) button three times.

To align the printhead from Toolbox (Windows)

1. Open Toolbox. For more information, see Open the Toolbox.

2. From the Device Services tab, click the icon to the left of Align Printheads.

3. Follow the onscreen instructions.

To align the printhead from HP Utility (Mac OS X)

1. Open HP Utility. For more information, see HP Utility (Mac OS X).

2. In the Information And Support section, click Align Printhead.

3. Click Align, and then follow the onscreen instructions.

To align the printhead from the embedded web server (EWS)

1. Open the EWS. For more information, see To open the embedded web server.

2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.

3. Click Align Printhead and follow the onscreen instructions.

Remove and reinstall the printhead

NOTE: This procedure should only be performed when a Missing or Failed

Printhead message has been seen and the printer has first been turned off and then

back on to try to resolve the message. If the message persists, try this procedure.

Printhead maintenance 75

Remove and reinstall the printhead

1. Make sure that the printer is turned on.

2. Open the top cover and the ink-cartridge access door.

3. Lift the latch handle on the print carriage.

4. Remove the printhead by lifting it up and then pulling it out of the printer.

Chapter 5

76 Solve a problem

5. Make sure the latch handle is raised, and then reinsert the printhead.

6. Carefully lower the latch handle.

NOTE: Make sure you lower the latch handle before reinserting the ink

cartridges. Leaving the latch handle raised can result in incorrectly seated ink

cartridges and problems printing. The latch must remain down in order to correctly

install the ink cartridges.

7. Close the ink-cartridge access door and the top cover.

Clear jams

Occasionally, media becomes jammed during a job.

This section contains the following topics:

•Clear paper jams

•Avoid paper jams

Clear paper jams

CAUTION: To prevent possible damage to the printhead, clear paper jams as soon

as possible.

TIP: If you notice poor print quality, clean the printhead. For more information, see

Clean the printhead.

Clear jams 77

To clear a jam

Use these steps to clear a paper jam.

1. Remove all media from the output tray.

CAUTION: Trying to clear a paper jam from the front of the printer can damage

the print mechanism. Always access and clear paper jams through the automatic

two-sided printing accessory (duplexer).

2. Check the duplexer.

a. Push the button on either side of the duplexer, and then remove the unit.

b. Locate any jammed media inside the printer, grasp it with both hands and then

pull it towards you.

c. If the jam is not there, push the latch on top of the duplexer and lower the cover.

If media is jammed inside, carefully remove it. Close the cover.

d. Reinsert the duplexer into the printer.

3. Open the top cover and remove any debris.

Chapter 5

78 Solve a problem

4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove

the jammed media, if possible. If not, do the following:

a. Ensure the printer is turned off and disconnect the power cord.

b. Lift the printer off Tray 2.

c. Remove the jammed media from the bottom of the printer or from Tray 2.

d. Reposition the printer on top of Tray 2.

5. Open the print carriage access door. If there is paper remaining inside the printer,

ensure the carriage has moved to the right of the printer, free any paper scraps or

wrinkled media, and pull the media towards you through the top of the printer.

WARNING! Do not reach into the printer when it is on and the carriage is stuck.

When you open the print carriage access door, the carriage should return to its

position on the right side of the printer. If it does not move to the right, turn off the

printer before you remove any jam.

6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and

resend the print job.

Avoid paper jams

To help avoid paper jams, follow these guidelines.

• Remove printed papers from the output tray frequently.

• Make sure that you are printing with media that is not wrinkled, folded, or damaged.

• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.

• Do not use paper that is too thick or too thin for the printer.

• Make sure that the trays are loaded correctly and are not too full. For more

information, see Load media.

• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

• Do not combine different paper types and paper sizes in the input tray; the entire stack

of paper in the input tray must be the same size and type.

• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure

the paper-width guide does not bend the paper in the input tray.

• Do not force paper too far forward in the input tray.

• Use paper types that are recommended for the printer. For more information, see

Select print media.

• If the printer is about to run out of paper, allow the printer to run out of paper first and

then add paper. Do not try to add paper while the printer is trying to pickup a sheet.

• If you are printing on both sides of a page, do not print highly saturated images on

light weight paper.

• Make sure that the printer is clean. For more information, see Maintain the printer.

Control panel lights reference

The control panel lights indicate status and are useful for diagnosing printing problems.

This section contains information about the lights, what they indicate, and what action to

take if necessary.

Control panel lights reference 79

For more information about the printer control panel, see Use the printer control panel.

2134

911 810

Label Name and Description

1Printhead align icon. Shows that the printhead requires alignment.

2Ink cartridge access door open icon. Shows that the printer's ink cartridge access door or top

cover is open.

3Out of paper icon. Shows that the printer is out of paper.

4Paper jam icon. Shows that the printer has a paper jam.

5Resume button and light. The Resume light blinks when the button must be pressed to resume

printing. Press to continue a print job after clearing a paper jam, adding paper, or installing a

cartridge. Press to cancel a print job when a media size mismatch occurs. Press and hold for

three seconds to print a demo page.

6Cancel button. Press once to stop a print job, or press and hold for three seconds to print a

printer status report.

7Power button and light. Press to turn the printer on or off. The light indicates whether the printer

is on or off.

8HP ePrint button and light. Press to turn on the HP ePrint function and print an information

page. The light indicates whether the printer is connected to an HP ePrint server.

9Wireless button and light. Press to turn the 802.11 wireless feature on or off. The button lights

when the wireless feature is on.

10 Ethernet network icon. Shows that an Ethernet network connection exists.

11 Wireless network icon. Shows that a wireless network connection exists.

12 Ink cartridge information icons. Displays ink cartridge information, including fill levels.

Chapter 5

80 Solve a problem

Label Name and Description

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When

you receive a low on ink message, consider having a replacement cartridge available to avoid

possible printing delays. You do not need to replace cartridges until prompted to do so.

Interpreting control panel lights

Light description/Light pattern Explanation and recommended action

All lights are off. The printer is off.

•Connect the power cable.

•Press (Power) button.

The Power light is on. The printer is ready.

No action is required.

The Power light is on and the Resume light blinks. The media width setting does not match the

media loaded.

Change the media setting in the print driver to

match the media loaded. For more information,

see Print on special and custom-size paper.

Load paper and press (Resume) button to

cancel.

Print the document again.

(continued)

Control panel lights reference 81

Light description/Light pattern Explanation and recommended action

The Power light is on, the Out of Paper icon blinks, and

the Resume light blinks.

The printer is out of paper.

Load paper and press (Resume) button.

The Power light is on, and the Access Door Open icon

blinks.

The access door or top cover is not closed

completely.

Make sure the access door and top cover are

completely closed.

The Power light blinks. The printer is turning on or off, or is processing a

print job.

No action is required.

The printer is pausing for the ink to dry.

Wait for the ink to dry.

Chapter 5

(continued)

82 Solve a problem

Light description/Light pattern Explanation and recommended action

The Power light, the Paper Jam icon, and the Resume

light blink.

Print media is jammed in the printer.

Remove all media from the output tray. Locate

and clear the jam. For more information, see

Clear jams.

The Power light and the Resume light blink. The printer carriage has stalled.

•Open the top cover and remove any

obstructions (such as jammed media).

•Press (Resume) button to continue

printing.

•If the error persists, turn the printer off, and

then on again.

The Power light blinks and the Printhead Alert icon is on. The printhead is incompatible.

•Ensure the printhead is properly installed.

•If the error persists, replace the printhead.

For more information, see Remove and

reinstall the printhead.

(continued)

Control panel lights reference 83

Light description/Light pattern Explanation and recommended action

The Power light is on, the Printhead Alert icon blinks, and

all ink cartridge icons blink.

The printhead is missing, not installed properly, or

damaged.

•Ensure the printhead is properly installed.

•If the error persists, replace the printhead.

For more information, see Remove and

reinstall the printhead.

The Power light and one or more of the ink cartridge lights

blink.

One or more of the ink cartridges need attention,

or are damaged or incompatible.

•Ensure the indicated ink cartridge is properly

installed, and then try to print. Remove and

reinsert the ink cartridge a few times if

necessary.

•If the error persists, replace the indicated ink

cartridge.

The Power light is on; and for one or more ink cartridge

lights, only one segment of the ink indicator is on.

One or more of the ink cartridges are low on ink

and will need to be replaced soon.

Get new ink cartridges and replace the existing

cartridges when prompted to do so.

NOTE: Ink level alerts and indicators provide

estimates for planning purposes only. When you

receive a low on ink message, consider having a

replacement cartridge available to avoid possible

printing delays.

Chapter 5

(continued)

84 Solve a problem

Light description/Light pattern Explanation and recommended action

The Power light is on, the Resume light blinks, and one or

more ink cartridge icons blink.

The original HP ink in one or more cartridges has

been depleted.

If they were sold to you as new, genuine HP

cartridges, they might be counterfeit. For more

information, see Used, Refilled or Counterfeit

Cartridge Detected.

The Power light is on, and one or more ink cartridge icons

blink.

•One or more ink cartridges must be replaced

to resume printing.

Get new ink cartridges and replace the

existing cartridges when prompted to do so.

•One or more of the ink cartridges are missing

or incorrect.

Install the indicated ink cartridge, and then try

to print. Remove and reinsert the ink cartridge

a few times if necessary.

NOTE: Ink level alerts and indicators provide

estimates for planning purposes only. When you

receive a low on ink message, consider having a

replacement cartridge available to avoid possible

printing delays.

The HP ePrint light is off. •HP ePrint has not been set up.

To set up HP ePrint, press the (HP ePrint)

button, and then follow the instructions on the

information page that prints.

•HP ePrint has been set up but has been

turned off.

To turn on HP ePrint, press the (HP

ePrint) button.

•HP ePrint is turned on but is unable to

connect.

HP ePrint is unable to connect, possibly

because the server is unavailable or the

network is not functioning properly.

If your network uses proxy settings when

connecting to the Internet, make sure the

proxy settings you are entering are valid. For

more information, see the getting started

guide provided with the printer or check with

the IT administrator or person who set up

your network.

(continued)

Control panel lights reference 85

Light description/Light pattern Explanation and recommended action

Press the (HP ePrint) button to try

connecting again.

◦If the printer can connect, the HP ePrint

light turns on, and the printer prints an

information page.

◦If the printer still cannot connect, the HP

ePrint light blinks and then turns off.

•HP ePrint has been set up but has been

turned off because the printer has not been

updated.

If a mandatory update for the printer is

available but has not been installed, HP

ePrint is turned off. After the update has been

installed, HP ePrint turns on automatically.

For more information about installing the

printer update, see Update the printer.

The HP ePrint light is on. HP ePrint is turned on.

If you press the (HP ePrint) button once, the

printer prints an information page which provides

some instructions on setting up HP ePrint.

To turn off HP ePrint, press and hold the (HP

ePrint) button. The light blinks for five seconds

before turning off.

The HP ePrint light blinks. HP ePrint is trying to connect.

The HP ePrint light blinks when you turn on or turn

off HP ePrint.

If HP ePrint is able to connect successfully, the

light blinks and then turns on. If HP ePrint cannot

connect, the light blinks and then turns off.

Chapter 5

(continued)

86 Solve a problem

A Technical information

This section contains the following topics:

•Warranty information

•Printer specifications

•Regulatory information

•Environmental product stewardship program

•Third-party licenses

Warranty information

This section contains the following topics:

•Hewlett-Packard limited warranty statement

•Ink cartridge warranty information

Technical information 87

Hewlett-Packard limited warranty statement

A. Extent of limited warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects

in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the

customer.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not

warrant that the operation of any product will be interrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover

any other problems, including those that arise as a result of:

a. Improper maintenance or modification;

b. Software, media, parts, or supplies not provided or supported by HP;

c. Operation outside the product's specifications;

d. Unauthorized modification or misuse.

4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the

customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of

a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to

service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's

warranty, HP shall either repair or replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,

within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the

product being replaced.

9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts

for additional warranty services, such as on-site service, may be available from any authorized HP service facility in

countries where the product is distributed by HP or by an authorized importer.

B. Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY

OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR

CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.

C. Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and

exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN

THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR

DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON

CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES.

D. Local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary

from state to state in the United States, from province to province in Canada, and from country to country elsewhere in

the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed

modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty

Statement may not apply to the customer. For example, some states in the United States, as well as some governments

outside the United States (including provinces in Canada), may:

a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer

(e.g., the United Kingdom);

b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or

c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer

cannot disclaim, or allow limitations on the duration of implied warranties.

3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT

EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS

APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

HP Limited Warranty

Dear Customer,

You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your

country.

You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not

in any way affected by this HP Limited Warranty.

Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2

United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN

Malta: Hewlett-Packard International Trade B.V., Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA

South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa

HP product Duration of limited warranty

Software Media 90 days

Printer 1 year

Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed

on the cartridge has been reached, whichever occurs first. This

warranty does not cover HP ink products that have been refilled,

remanufactured, refurbished, misused, or tampered with.

Printheads (only applies to products with customer 1 year

replaceable printheads)

Accessories 1 year unless otherwise stated

Appendix A

88 Technical information

Ink cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device.

This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,

misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end

of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found

on the product as indicated:

Warranty information 89

Printer specifications

This section contains the following topics:

•Physical specifications

•Product features and capacities

•Processor and memory specifications

•System requirements

•Network protocol specifications

•Embedded web server specifications

•Media specifications

•Print specifications

•HP ePrint and HP website specifications

•Environmental specifications

•Electrical specifications

•Acoustic emission specifications

Physical specifications

•Size (with automatic two-sided printing accessory, without Tray 2, and with output tray

extension closed) (width x height x depth): 494 x 202 x 460 mm (19.5 x 8 x 18.1 inches)

•With Tray 2: Adds 82 mm (3.2 inches) to the height of the printer.

•Printer weight (with automatic two-sided printing accessory or duplexer but without

printing supplies): 8.11kg (17.9 lb)

•With Tray 2: Adds 2.79 kg (6.2 lb)

Product features and capacities

Feature Capacity

Connectivity • USB 2.0 high speed compliant

• Wireless 802.11b/g/n*

• Ethernet (802.3) network

* The printer supports the 802.11n 2.4 GHz

frequency band.

Print method Drop-on-demand thermal inkjet printing

Ink cartridges Four ink cartridges (one each for black, cyan,

magenta, and yellow)

NOTE: Not all ink cartridges are supported in

all countries/regions.

Printhead One printhead

Supply yields For more information on estimated ink cartridge

yields, visit www.hp.com/go/

learnaboutsupplies/.

Printer languages HP PCL 3

Font support US fonts: CG Times, CG Times Italic, Universe,

Universe Italic, Courier, Courier Italic, Letter

Gothic, Letter Gothic Italic.

Appendix A

90 Technical information

Feature Capacity

Duty cycle Up to 25,000 pages per month

Processor and memory specifications

Printer processor

ARM R4

Printer memory

128 MB DDR2

System requirements

NOTE: For the most current information about supported operating systems and system

requirements, visit www.hp.com/go/customercare.

Operating system compatibility

• Windows XP Service Pack 3, Windows Vista, Windows 7

• Mac OS X v10.5, v10.6, v10.7

• Linux (For more information, see http://hplipopensource.com/hplip-web/index.html)

Minimum system requirements

• Microsoft® Windows® 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk space,

CD-ROM/DVD drive or Internet connection, USB port; Internet Explorer

• Microsoft Windows Vista®: 800 MHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk

space, CD-ROM/DVD drive or Internet connection, USB port; Internet Explorer

• Microsoft Windows XP Service Pack 3 or higher (32-bit only): Intel® Pentium® II , Celeron®, or

compatible processor; 233 MHz or higher; CD-ROM/DVD drive or Internet connection, USB port,

Internet Explorer 6.0 or higher

• Mac OS X v10.5, v10.6, v10.7: PowerPC G4, G5, or Intel Core processor, 900 MB free hard

disk space, CD-ROM/DVD drive or Internet connection, USB port

Network protocol specifications

Network operating system compatibility

• Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit

(Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit)

• Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and 64-

bit, Windows 2003 Server R2 32-bit and 64-bit (Standard Edition, Enterprise Edition)

• Windows Small Business Server 2008 64-bit, Windows 2008 Server 32-bit and 64-bit, Windows

2008 Server R2 64-bit (Standard Edition, Enterprise Edition)

• Citrix XenDesktop 4

• Citrix XenServer 5.5

• Mac OS X v10.5, v10.6, v10.7

• Microsoft Windows 2003 Server Terminal Services

• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0

• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5

• Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5.0

• Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature

Release 3

• Microsoft Windows 2003 Small Business Server Terminal Services

(continued)

Printer specifications 91

• Microsoft Windows Server 2008 Terminal Services

• Microsoft Windows Small Business Server 2008 Terminal Services

• Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0

• Novell Netware 6.5, Open Enterprise Server 2

Compatible network protocols

TCP/IP

Network management

Embedded web server (Ability to remotely configure and manage network printers)

Embedded web server specifications

Requirements

• A TCP/IP-based network (IPX/SPX-based networks are not supported)

• A web browser (either Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or higher,

Safari 3.0 or higher, or Google Chrome 3.0 or higher)

• A network connection (you cannot use the embedded web server connected directly to

a computer with a USB cable)

• An Internet connection (required for some features)

NOTE: You can open the embedded web server without being connected to the Internet.

However, some features are not available.

NOTE: The embedded web server must be on the same side of a firewall as the printer.

Media specifications

Use these tables to determine the correct media to use with your printer, and determine what features

work with your media.

•Understand specifications for supported media

•Set minimum margins

•Guidelines for printing on both sides of a page

Understand specifications for supported media

Use the tables to determine the correct media to use with your printer, and to determine what features

work with your media.

•Understand supported sizes

•Understand supported media types and weights

Understand supported sizes

NOTE: Tray 2 is available as an optional accessory.

Media size Tray 1 Tray 2 Duplexer

Standard media sizes

10x15cm*

U.S. Letter (216 x 279 mm; 8.5 x 11 inches)

8.5 x 13 inches (216 x 330 mm)

Appendix A

92 Technical information

Media size Tray 1 Tray 2 Duplexer

U.S. Legal (216 x 356 mm; 8.5 x 14 inches)

A4 (210 x 297 mm; 8.3 x 11.7 inches)*

U.S. Executive (184 x 267 mm; 7.25 x 10.5

inches)

U.S. Statement (140 x 216 mm; 5.5 x 8.5

inches)

B5 (JIS) (182 x 257 mm; 7.17 x 10.12

inches)*

A5 (148 x 210 mm; 5.8 x 8.3 inches)*

6 x 8 inches

Edge-to-Edge A4*

Edge-to-Edge Letter*

Envelopes

U.S. #10 Envelope (105 x 241 mm; 4.12

x 9.5 inches)

Monarch Envelope (98 x 191 mm; 3.88 x 7.5

inches)

Card Envelope (111 x 152 mm; 4.4 x 6

inches)

A2 Envelope (111 x 146 mm; 4.37 x 5.75

inches)

DL Envelope (110 x 220 mm; 4.3 x 8.7

inches)

C5 Envelope (162 x 229 mm; 6.4 x 9 inches)

C6 Envelope (114 x 162 mm; 4.5 x 6.4

inches)

Japanese Envelope Chou #3 (120 x 235

mm; 4.7 x 9.3 inches)

Japanese Envelope Chou #4 (90 x 205 mm;

3.5 x 8.1 inches)

Cards

Index card (76.2 x 127 mm; 3 x 5 inches)

Index card (102 x 152 mm; 4 x 6 inches)

Index card (127 x 203 mm; 5 x 8 inches)

A6 card (105 x 148.5 mm; 4.13 x 5.83

inches)

(continued)

Printer specifications 93

Media size Tray 1 Tray 2 Duplexer

A4 index card (210 x 297 mm; 8.3 x 11.7

inches)

Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)

Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8

inches)

Index Card Letter (216 x 279 mm; 8.5 x 11

inches)

Photo media

Photo media (76.2 x 127 mm; 3 x 5 inches)

Photo media (102 x 152 mm; 4 x 6 inches)

Photo media (5 x 7 inches)

Photo media (8 x 10 inches)

Photo media (8.5 x 11 inches)

Photo L (89 x 127 mm; 3.5 x 5 inches)

Photo 2L (127 x 178 mm)

13 x 18 cm*

Other media

NOTE: Defining custom-sized media

sizes in the HP printing software is only

available in Mac OS X.

Custom-sized media between 76.2 to 216

mm wide and 127 to 356 mm long (3 to 8.5

inches wide and 5 to 14 inches long)

Custom-sized media between 127 to 216

mm wide and 241 to 305 mm long (5 to 8.5

inches wide and 9.5 to 12 inches long)

* These sizes can be used for borderless printing.

** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible

with photo hagaki from Japan Post.

Understand supported media types and weights

NOTE: Tray 2 is available as an optional accessory.

Appendix A

(continued)

94 Technical information

Tray Type Weight Capacity

Tray 1 Paper 60 to 105 g/m2

(16 to 28 lb bond)

Up to 250 sheets of plain

paper

(25 mm or 1 inch

stacked)

Photo media 280 g/m2

(75 lb bond)

Up to 100 sheets

(17 mm or 0.67 inch

stacked)

Labels Up to 100 sheets

(17 mm or 0.67 inch

stacked)

Envelopes 75 to 90 g/m2

(20 to 24 lb bond

envelope)

Up to 30 sheets

(17 mm or 0.67 inch

stacked)

Cards Up to 200 g/m2

(110 lb index)

Up to 80 cards

Tray 2 Plain paper only 60 to 105 g/m2

(16 to 28 lb bond)

Up to 250 sheets of plain

paper

(25 mm or 1.0 inch

stacked)

Duplexer Plain and brochure 60 to 105 g/m2

(16 to 28 lb bond)

Not applicable

Output tray All supported media Up to 150 sheets of plain

paper (text printing)

Set minimum margins

The document margins must match (or exceed) these margin settings in portrait orientation.

Printer specifications 95

Media (1) Left

margin

(2) Right

margin

(3) Top

margin

(4) Bottom

margin

U.S. Letter

U.S. Legal

U.S. Executive

U.S. Statement

8.5 x 13 inch

Cards

Custom-sized media

Photo media

3.3 mm (0.13

inch)

3.3 mm (0.13

inch)

3.3 mm (0.13

inch)

3.3 mm (0.13

inch)

Windows and

12mm (0.47

inch) Mac OS

X and Linux

Envelopes 3.3 mm (0.13

inch)

3.3 mm (0.13

inch)

16.5 mm (0.65

inch)

16.5 mm

(0.65 inch)

Guidelines for printing on both sides of a page

• Always use media that conforms to the printer specifications. For more information, see Media

specifications.

• Specify two-sided printing options in your application or in the printer driver.

• Do not print on both sides of envelopes, photo paper, glossy media, or paper lighter than 16 lb

bond (60 g/m2) or heavier than 28 lb bond (105 g/m2). Jams might occur with these media types.

• Several kinds of media require a specific orientation when you print on both sides of a page.

These include letterhead, preprinted paper, and paper with watermarks and prepunched holes.

When you print from a computer running Windows, the printer prints the first side of the media

first. Load the media with the print side facing down.

• For auto-duplexing, when printing finishes on one side of the media, the printer holds the media

and pauses while the ink dries. Once the ink dries, the media is pulled back into the printer and

the second side is printed. When printing is complete, the media is dropped onto the output tray.

Do not grab it before printing is complete.

• You can print on both sides of supported custom-sized media by turning the media over and

feeding it into the printer again. For more information, see Media specifications.

Print specifications

•Black print resolution

600 x 600 dpi with pigmented black ink

•Color print resolution

Up to 4800 x 1200 dpi Optimized on HP Advanced Photo Paper with 1200 x 1200 input dpi

For more information, see View print resolutions.

HP ePrint and HP website specifications

This section contains the following topics:

•HP ePrint specifications

•HP website specifications

HP ePrint specifications

• An Internet connection using either an Ethernet or wireless connection.

• Maximum size of email and attachments: 5 MB

Appendix A

96 Technical information

• Maximum number of attachments: 10

NOTE: The printer’s email address must be the only address listed in the “To” line of the

email message.

• Supported file types:

◦PDF

◦HTML

◦Standard text file formats

◦Microsoft Word, PowerPoint

◦Image files, such as PNG, JPEG, TIFF, GIF, BMP

NOTE: You might be able to use other types of files with HP ePrint. However, HP cannot

guarantee that the printer will print other types of files because they have not been fully

tested.

HP website specifications

• A web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher,

Safari 3.2.3 or higher, or Google Chrome 3.0) with the Adobe Flash plug-in (version 10 or higher).

• An Internet connection

Environmental specifications

Operating environment

Operating temperature: 5° to 40° C (41° to 104° F)

Operating humidity: 15 to 80% RH non-condensing

Recommended operating conditions: 15° to 32° C (59° to 90° F)

Recommended relative humidity: 20 to 80 % RH non-condensing

Shipping environment

Maximum shipping temperature: -40° to 60° C (-40° to 140° F)

Maximum shipping humidity: 5 to 90% RH non-condensing

Electrical specifications

Power supply

Universal power adapter (external)

Power requirements

Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3 Hz)

Output voltage: 32 Vdc at 2000 mA

Power consumption

30 watts printing (Fast Draft Mode)

Acoustic emission specifications

Print in Draft mode, noise levels per ISO 7779

• Sound pressure (bystander position)

LpAm 57 (dBA) (mono Draft print)

• Sound power

LwAd 7.1 (BA)

Printer specifications 97

Regulatory information

The printer meets product requirements from regulatory agencies in your country/region.

This section contains the following topics:

•FCC statement

•Notice to users in Korea

•VCCI (Class B) compliance statement for users in Japan

•Notice to users in Japan about the power cord

•GS Declaration (Germany)

•Gloss of housing of peripheral devices for Germany

•European Union Regulatory Notice

•Regulatory information for wireless products

•Regulatory model number

FCC statement

The United States Federal Communications Commission (in 47 CFR 15.105) has specified

that the following notice be brought to the attention of users of this product.

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-

able protection against harmful interference in a residential installation. This equipment

generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can

be determined by turning the equipment off and on, the user is encouraged to try to correct

the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

For further information, contact:

Manager of Corporate Product Regulations

Hewlett-Packard Company

3000 Hanover Street

Palo Alto, Ca 94304

(650) 857-1501

Modifications (part 15.21)

The FCC requires the user to be notified that any changes or modifications made to this

device that are not expressly approved by HP may void the user's authority to operate the

equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following

two conditions: (1) this device may not cause harmful interference, and (2) this device must

accept any interference received, including interference that may cause undesired

operation.

Appendix A

98 Technical information

Notice to users in Korea

VCCI (Class B) compliance statement for users in Japan

Notice to users in Japan about the power cord

GS Declaration (Germany)

Geräuschemission

LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19

Gloss of housing of peripheral devices for Germany

Regulatory information 99

European Union Regulatory Notice

Products bearing the CE marking comply with the following EU Directives:

• Low Voltage Directive 2006/95/EC

• EMC Directive 2004/108/EC

• Ecodesign Directive 2009/125/EC, where applicable

CE compliance of this product is valid only if powered with the correct CE-marked AC adapter

provided by HP.

If this product has telecommunications functionality, it also complies with the essential requirements

of the following EU Directive:

R&TTE Directive 1999/5/EC

Compliance with these directives implies conformity to applicable harmonized European standards

(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product

or product family and available (in English only) either within the product documentation or at the

following web site: www.hp.com/go/certificates (type the product number in the search field).

The compliance is indicated by one of the following conformity markings placed on the product:

For non-telecommunications products

and for EU harmonized

telecommunications products, such as

Bluetooth® within power class below

10mW.

For EU non-harmonized

telecommunications products (If

applicable, a 4-digit notified body

number is inserted between CE and !).

Please refer to the regulatory label provided on the product.

The telecommunications functionality of this product may be used in the following EU and EFTA

countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,

Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,

Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain,

Sweden, Switzerland, and United Kingdom.

The telephone connector (not available for all products) is intended for connection to analogue

telephone networks.

Products with wireless LAN devices

Some countries may have specific obligations or special requirements about the operation of

Wireless LAN networks such as indoor use only or restrictions of the channels available. Please

make sure that the country settings of the wireless network are correct.

France

For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be

used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For outdoor

use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest

requirements, see www.arcep.fr.

The point of contact for regulatory matters is:

Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen,

GERMANY

Appendix A

100 Technical information

Regulatory information for wireless products

This section contains the following regulatory information pertaining to wireless products:

•Exposure to radio frequency radiation

•Notice to users in Brazil

•Notice to users in Canada

•Notice to users in Taiwan

Exposure to radio frequency radiation

Caution The radiated output power of this device is far below the FCC radio

frequency exposure limits. Nevertheless, the device shall be used in such a manner

that the potential for human contact during normal operation is minimized. This

product and any attached external antenna, if supported, shall be placed in such

a manner to minimize the potential for human contact during normal operation. In

order to avoid the possibility of exceeding the FCC radio frequency exposure

limits, human proximity to the antenna shall not be less than 20 cm (8 inches)

during normal operation.

Notice to users in Brazil

Aviso aos usuários no Brasil

Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra

interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência

a sistemas operando em caráter primário. (Res.ANATEL 282/2001).

Notice to users in Canada

Notice to users in Canada/Note à l'attention des utilisateurs canadiens

For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise

emissions from the digital apparatus set out in the Radio Interference Regulations of the

Canadian Department of Communications. The internal wireless radio complies with RSS

210 and RSS GEN of Industry Canada.

Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique

dépassant les limites applicables aux appareils numériques de la classe B prescrites dans

le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications

du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN

d'Industrie Canada.

Notice to users in Taiwan

Regulatory information 101

Regulatory model number

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The

Regulatory Model Number for your product is VCVRA-1101. This regulatory number should not be

confused with the marketing name (HP Officejet Pro 8100 ePrinter) or product number.

Appendix A

102 Technical information

Environmental product stewardship program

Hewlett-Packard is committed to providing quality products in an environmentally sound manner.

Design for recycling has been incorporated into this product. The number of materials has been kept

to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been

designed to separate easily. Fasteners and other connections are easy to locate, access, and

remove using common tools. High priority parts have been designed to access quickly for efficient

disassembly and repair.

For more information, visit HP’s Commitment to the Environment website at:

www.hp.com/hpinfo/globalcitizenship/environment/index.html

This section contains the following topics:

•Paper use

•Plastics

•Material safety data sheets

•Recycling program

•HP inkjet supplies recycling program

•Disposal of waste equipment by users in private households in the European Union

•Power consumption

•Chemical Substances

•Battery information

•EU battery directive

•RoHS notices (China only)

•RoHS notices (Ukraine only)

Paper use

This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability

to identify plastics for recycling purposes at the end of product life.

Material safety data sheets

Material safety data sheets (MSDS) can be obtained from the HP website at:

www.hp.com/go/msds

Recycling program

HP offers an increasing number of product return and recycling programs in many countries/regions,

and partners with some of the largest electronic recycling centers throughout the world. HP

conserves resources by reselling some of its most popular products. For more information regarding

recycling of HP products, please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

HP inkjet supplies recycling program

HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is

available in many countries/regions, and lets you recycle used print cartridges and ink cartridges

free of charge. For more information, go to the following website:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Environmental product stewardship program 103

Disposal of waste equipment by users in private households in the European Union

Disposal of Waste Equipment by Users in Private Households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste

equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment

at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where

you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne

La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.

Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des

équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer

que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter

votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.

Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU

Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das

Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das

Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine

Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei

den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.

Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea

Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo

smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio

separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate

nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,

il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.

Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea

Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es

responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos

en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los

lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la

tienda donde adquirió el producto.

Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU

Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé

zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným

sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete

vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt

zakoupili.

Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU

Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr

ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på

tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere

om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.

Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie

Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur

af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte

apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over

waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product

hebt aangeschaft.

Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus

Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete

utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.

Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme

ostsite.

Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella

Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite

toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,

että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen

jälleenmyyjältä.

Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση

Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να

απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και

ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των

ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες

αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.

A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban

Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,

hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.

A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az

egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon

a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.

Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās

Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,

to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde

palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var

nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.

Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas

Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją

į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga

yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio

atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.

Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej

Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za

dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów

przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można

uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.

Descarte de equipamentos por usuários em residências da União Européia

Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos

a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do

descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais

informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que

adquiriu o produto.

Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu

Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom

mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a

zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,

vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.

Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije

Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem

mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,

da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,

v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.

Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU

Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation

för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både

människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar

kasserade produkter för återvinning.

EnglishFrançaisDeutschItalianoEspañolČeskyDanskNederlandsEestiSuomiΕλληνικάMagyarLatviskiLietuviškaiPolskiPortuguêsSlovenčinaSlovenščinaSvenska

Appendix A

104 Technical information

Power consumption

Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified

to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging

equipment. The following mark appears on ENERGY STAR qualified imaging products:

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,

HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.

Additional ENERGY STAR qualified imaging product model information is listed at:

www.hp.com/go/energystar

Chemical Substances

HP is committed to providing our customers with information about the chemical substances in our

products as needed to comply with legal requirements such as REACH (Regulation EC No

1907/2006 of the European Parliament and the Council). A chemical information report for this

product can be found at: www.hp.com/go/reach

Battery information

The printer has internal batteries that are used to maintain printer settings when the printer is turned

off. These batteries might require special handling and disposal.

This section contains the following topics:

•Battery disposal in Taiwan

•Attention California users

•Battery disposal in Netherlands

Battery disposal in Taiwan

Attention California users

The battery supplied with this product may contain perchlorate material. Special handling may apply.

For more information, go to the following website: www.dtsc.ca.gov/hazardouswaste/perchlorate.

Battery disposal in Netherlands

Dit HP Product bevat een lithium-manganese-dioxide

batterij. Deze bevindt zich op de hoofdprintplaat.

Wanneer deze batterij leeg is, moet deze volgens de

geldende regels worden afgevoerd.

Environmental product stewardship program 105

EU battery directive

European Union Battery Directive

This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the

product. Any attempt to service or replace this battery should be performed by a qualified service technician.

Directive sur les batteries de l'Union Européenne

Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a

été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un

technicien qualifié.

Batterie-Richtlinie der Europäischen Union

Dieses Produkt enthält eine Batterie, die dazu dient, die Datenintegrität der Echtzeituhr sowie der Produkteinstellungen zu erhalten, und die für die

Lebensdauer des Produkts ausreicht. Im Bedarfsfall sollte das Instandhalten bzw. Austauschen der Batterie von einem qualifizierten Servicetechniker

durchgeführt werden.

Direttiva dell'Unione Europea relativa alla raccolta, al trattamento e allo smaltimento di batterie e accumulatori

Questo prodotto contiene una batteria utilizzata per preservare l'integrità dei dati dell'orologio in tempo reale o delle impostazioni del prodotto e

la sua durata si intende pari a quella del prodotto. Eventuali interventi di riparazione o sostituzione della batteria devono essere eseguiti da un

tecnico dell'assistenza qualificato.

Directiva sobre baterías de la Unión Europea

Este producto contiene una batería que se utiliza para conservar la integridad de los datos del reloj de tiempo real o la configuración del producto

y está diseñada para durar toda la vida útil del producto. El mantenimiento o la sustitución de dicha batería deberá realizarla un técnico de

mantenimiento cualificado.

Směrnice Evropské unie pro nakládání s bateriemi

Tento výrobek obsahuje baterii, která slouží k uchování správných dat hodin reálného času nebo nastavení výrobku. Baterie je navržena tak, aby

vydržela celou životnost výrobku. Jakýkoliv pokus o opravu nebo výměnu baterie by měl provést kvalifikovaný servisní technik.

EU's batteridirektiv

Produktet indeholder et batteri, som bruges til at vedligeholde dataintegriteten for realtidsur- eller produktindstillinger og er beregnet til at holde i

hele produktets levetid. Service på batteriet eller udskiftning bør foretages af en uddannet servicetekniker.

Richtlijn batterijen voor de Europese Unie

Dit product bevat een batterij die wordt gebruikt voor een juiste tijdsaanduiding van de klok en het behoud van de productinstellingen. Bovendien is

deze ontworpen om gedurende de levensduur van het product mee te gaan. Het onderhoud of de vervanging van deze batterij moet door een

gekwalificeerde onderhoudstechnicus worden uitgevoerd.

Euroopa Liidu aku direktiiv

Toode sisaldab akut, mida kasutatakse reaalaja kella andmeühtsuse või toote sätete säilitamiseks. Aku on valmistatud kestma terve toote kasutusaja.

Akut tohib hooldada või vahetada ainult kvalifitseeritud hooldustehnik.

Euroopan unionin paristodirektiivi

Tämä laite sisältää pariston, jota käytetään reaaliaikaisen kellon tietojen ja laitteen asetusten säilyttämiseen. Pariston on suunniteltu kestävän laitteen

koko käyttöiän ajan. Pariston mahdollinen korjaus tai vaihto on jätettävä pätevän huoltohenkilön tehtäväksi.

Οδηγία της Ευρωπαϊκής Ένωσης για τις ηλεκτρικές στήλες

Αυτό το προϊόν περιλαμβάνει μια μπαταρία, η οποία χρησιμοποιείται για τη διατήρηση της ακεραιότητας των δεδομένων ρολογιού πραγματικού

χρόνου ή των ρυθμίσεων προϊόντος και έχει σχεδιαστεί έτσι ώστε να διαρκέσει όσο και το προϊόν. Τυχόν απόπειρες επιδιόρθωσης ή αντικατάστασης

αυτής της μπαταρίας θα πρέπει να πραγματοποιούνται από κατάλληλα εκπαιδευμένο τεχνικό.

Az Európai unió telepek és akkumulátorok direktívája

A termék tartalmaz egy elemet, melynek feladata az, hogy biztosítsa a valós idejű óra vagy a termék beállításainak adatintegritását. Az elem úgy

van tervezve, hogy végig kitartson a termék használata során. Az elem bármilyen javítását vagy cseréjét csak képzett szakember végezheti el.

Eiropas Savienības Bateriju direktīva

Produktam ir baterija, ko izmanto reālā laika pulksteņa vai produkta iestatījumu datu integritātes saglabāšanai, un tā ir paredzēta visam produkta

dzīves ciklam. Jebkura apkope vai baterijas nomaiņa ir jāveic atbilstoši kvalificētam darbiniekam.

Europos Sąjungos baterijų ir akumuliatorių direktyva

Šiame gaminyje yra baterija, kuri naudojama, kad būtų galima prižiūrėti realaus laiko laikrodžio veikimą arba gaminio nuostatas; ji skirta veikti

visą gaminio eksploatavimo laiką. Bet kokius šios baterijos aptarnavimo arba keitimo darbus turi atlikti kvalifikuotas aptarnavimo technikas.

Dyrektywa Unii Europejskiej w sprawie baterii i akumulatorów

Produkt zawiera baterię wykorzystywaną do zachowania integralności danych zegara czasu rzeczywistego lub ustawień produktu, która

podtrzymuje działanie produktu. Przegląd lub wymiana baterii powinny być wykonywane wyłącznie przez uprawnionego technika serwisu.

Diretiva sobre baterias da União Européia

Este produto contém uma bateria que é usada para manter a integridade dos dados do relógio em tempo real ou das configurações do produto e

é projetada para ter a mesma duração que este. Qualquer tentativa de consertar ou substituir essa bateria deve ser realizada por um técnico

qualificado.

Smernica Európskej únie pre zaobchádzanie s batériami

Tento výrobok obsahuje batériu, ktorá slúži na uchovanie správnych údajov hodín reálneho času alebo nastavení výrobku. Batéria je skonštruovaná

tak, aby vydržala celú životnosť výrobku. Akýkoľvek pokus o opravu alebo výmenu batérie by mal vykonať kvalifikovaný servisný technik.

Direktiva Evropske unije o baterijah in akumulatorjih

V tem izdelku je baterija, ki zagotavlja natančnost podatkov ure v realnem času ali nastavitev izdelka v celotni življenjski dobi izdelka. Kakršno koli

popravilo ali zamenjavo te baterije lahko izvede le pooblaščeni tehnik.

EU:s batteridirektiv

Produkten innehåller ett batteri som används för att upprätthålla data i realtidsklockan och produktinställningarna. Batteriet ska räcka produktens

hela livslängd. Endast kvalificerade servicetekniker får utföra service på batteriet och byta ut det.

Директива за батерии на Европейския съюз

Този продукт съдържа батерия, която се използва за поддържане на целостта на данните на часовника в реално време или настройките за

продукта, създадена на издържи през целия живот на продукта. Сервизът или замяната на батерията трябва да се извършва от квалифициран

техник.

Directiva Uniunii Europene referitoare la baterii

Acest produs conţine o baterie care este utilizată pentru a menţine integritatea datelor ceasului de timp real sau setărilor produsului şi care este

proiectată să funcţioneze pe întreaga durată de viaţă a produsului. Orice lucrare de service sau de înlocuire a acestei baterii trebuie efectuată de

un tehnician de service calificat.

EnglishFrançaisDeutschItalianoEspañolČeskyDanskNederlandsEestiSuomiΕλληνικάMagyarLatviskiLietuviškaiPolskiPortuguêsSlovenčinaSlovenščinaSvenskaБългарскиRomână

Appendix A

106 Technical information

RoHS notices (China only)

Toxic and hazardous substance table

RoHS notices (Ukraine only)

Environmental product stewardship program 107

Third-party licenses

LICENSE.aes-pubdom--crypto

---------------------

/* rijndael-alg-fst.c

* @version 3.0 (December 2000)

* Optimised ANSI C code for the Rijndael cipher (now AES)

* @author Vincent Rijmen <vincent.rijmen@esat.kuleuven.ac.be>

* @author Antoon Bosselaers <antoon.bosselaers@esat.kuleuven.ac.be>

* @author Paulo Barreto <paulo.barreto@terra.com.br>

* This code is hereby placed in the public domain.

* THIS SOFTWARE IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS

* OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

* WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

* ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE

* LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR

* CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF

* SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR

* BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY,

* WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE

* OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE,

* EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

LICENSE.expat-mit--expat

---------------------

Permission is hereby granted, free of charge, to any person obtaining

a copy of this software and associated documentation files (the

"Software"), to deal in the Software without restriction, including

without limitation the rights to use, copy, modify, merge, publish,

distribute, sublicense, and/or sell copies of the Software, and to

permit persons to whom the Software is furnished to do so, subject to

the following conditions:

The above copyright notice and this permission notice shall be included

in all copies or substantial portions of the Software.

Appendix A

108 Technical information

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,

EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY

CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT,

TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE

SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

LICENSE.hmac-sha2-bsd--nos_crypto

---------------------

/* HMAC-SHA-224/256/384/512 implementation

* Last update: 06/15/2005

* Issue date: 06/15/2005

* Redistribution and use in source and binary forms, with or without

* modification, are permitted provided that the following conditions

* are met:

* 1. Redistributions of source code must retain the above copyright

* notice, this list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright

* notice, this list of conditions and the following disclaimer in the

* documentation and/or other materials provided with the distribution.

* 3. Neither the name of the project nor the names of its contributors

* may be used to endorse or promote products derived from this software

* without specific prior written permission.

* THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND

* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE

* ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE

* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL

* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT

* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY

* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF

* SUCH DAMAGE.

LICENSE.open_ssl--open_ssl

---------------------

Third-party licenses 109

This package is an SSL implementation written

by Eric Young (eay@cryptsoft.com).

The implementation was written so as to conform with Netscapes SSL.

This library is free for commercial and non-commercial use as long as

the following conditions are aheared to. The following conditions

apply to all code found in this distribution, be it the RC4, RSA,

lhash, DES, etc., code; not just the SSL code. The SSL documentation

included with this distribution is covered by the same copyright terms

except that the holder is Tim Hudson (tjh@cryptsoft.com).

the code are not to be removed.

If this package is used in a product, Eric Young should be given attribution

as the author of the parts of the library used.

This can be in the form of a textual message at program startup or

in documentation (online or textual) provided with the package.

Redistribution and use in source and binary forms, with or without

modification, are permitted provided that the following conditions

are met:

1. Redistributions of source code must retain the copyright

notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright

notice, this list of conditions and the following disclaimer in the

documentation and/or other materials provided with the distribution.

3. All advertising materials mentioning features or use of this software

must display the following acknowledgement:

"This product includes cryptographic software written by

Eric Young (eay@cryptsoft.com)"

The word 'cryptographic' can be left out if the rouines from the library

being used are not cryptographic related :-).

4. If you include any Windows specific code (or a derivative thereof) from

the apps directory (application code) you must include an acknowledgement:

"This product includes software written by Tim Hudson (tjh@cryptsoft.com)"

THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND

ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE

ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE

FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL

DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT

Appendix A

110 Technical information

LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY

OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF

SUCH DAMAGE.

The licence and distribution terms for any publically available version or

derivative of this code cannot be changed. i.e. this code cannot simply be

copied and put under another distribution licence

[including the GNU Public Licence.]

====================================================================

Redistribution and use in source and binary forms, with or without

modification, are permitted provided that the following conditions

are met:

1. Redistributions of source code must retain the above copyright

notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright

notice, this list of conditions and the following disclaimer in

the documentation and/or other materials provided with the

distribution.

3. All advertising materials mentioning features or use of this

software must display the following acknowledgment:

"This product includes software developed by the OpenSSL Project

for use in the OpenSSL Toolkit. (http://www.openssl.org/)"

4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to

endorse or promote products derived from this software without

prior written permission. For written permission, please contact

openssl-core@openssl.org.

5. Products derived from this software may not be called "OpenSSL"

nor may "OpenSSL" appear in their names without prior written

permission of the OpenSSL Project.

6. Redistributions of any form whatsoever must retain the following

acknowledgment:

"This product includes software developed by the OpenSSL Project

for use in the OpenSSL Toolkit (http://www.openssl.org/)"

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY

EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

Third-party licenses 111

PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR

ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED

OF THE POSSIBILITY OF SUCH DAMAGE.

====================================================================

This product includes cryptographic software written by Eric Young

(eay@cryptsoft.com). This product includes software written by Tim

Hudson (tjh@cryptsoft.com).

====================================================================

Redistribution and use in source and binary forms, with or without

modification, are permitted provided that the following conditions

are met:

1. Redistributions of source code must retain the above copyright

notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright

notice, this list of conditions and the following disclaimer in

the documentation and/or other materials provided with the

distribution.

3. All advertising materials mentioning features or use of this

software must display the following acknowledgment:

"This product includes software developed by the OpenSSL Project

for use in the OpenSSL Toolkit. (http://www.openssl.org/)"

4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be used to

endorse or promote products derived from this software without

prior written permission. For written permission, please contact

openssl-core@openssl.org.

5. Products derived from this software may not be called "OpenSSL"

nor may "OpenSSL" appear in their names without prior written

permission of the OpenSSL Project.

6. Redistributions of any form whatsoever must retain the following

Appendix A

112 Technical information

acknowledgment:

"This product includes software developed by the OpenSSL Project

for use in the OpenSSL Toolkit (http://www.openssl.org/)"

THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY

EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR

ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,

SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT

NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;

LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE)

ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED

OF THE POSSIBILITY OF SUCH DAMAGE.

====================================================================

This product includes cryptographic software written by Eric Young

(eay@cryptsoft.com). This product includes software written by Tim

Hudson (tjh@cryptsoft.com).

====================================================================

ECC cipher suite support in OpenSSL originally developed by

SUN MICROSYSTEMS, INC., and contributed to the OpenSSL project.

LICENSE.sha2-bsd--nos_crypto

---------------------

/* FIPS 180-2 SHA-224/256/384/512 implementation

* Last update: 02/02/2007

* Issue date: 04/30/2005

* Redistribution and use in source and binary forms, with or without

* modification, are permitted provided that the following conditions

* are met:

* 1. Redistributions of source code must retain the above copyright

* notice, this list of conditions and the following disclaimer.

* 2. Redistributions in binary form must reproduce the above copyright

* notice, this list of conditions and the following disclaimer in the

* documentation and/or other materials provided with the distribution.

Third-party licenses 113

* 3. Neither the name of the project nor the names of its contributors

* may be used to endorse or promote products derived from this software

* without specific prior written permission.

* THIS SOFTWARE IS PROVIDED BY THE PROJECT AND CONTRIBUTORS ``AS IS'' AND

* ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE

* IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR

PURPOSE

* ARE DISCLAIMED. IN NO EVENT SHALL THE PROJECT OR CONTRIBUTORS BE LIABLE

* FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL

* DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS

* OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)

* HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT,

STRICT

* LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY

* OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF

* SUCH DAMAGE.

LICENSE.zlib--zlib

---------------------

zlib.h -- interface of the 'zlib' general purpose compression library

version 1.2.3, July 18th, 2005

This software is provided 'as-is', without any express or implied

warranty. In no event will the authors be held liable for any damages

arising from the use of this software.

Permission is granted to anyone to use this software for any purpose,

including commercial applications, and to alter it and redistribute it

freely, subject to the following restrictions:

1. The origin of this software must not be misrepresented; you must not

claim that you wrote the original software. If you use this software

in a product, an acknowledgment in the product documentation would be

appreciated but is not required.

2. Altered source versions must be plainly marked as such, and must not be

misrepresented as being the original software.

3. This notice may not be removed or altered from any source distribution.

Jean-loup Gailly Mark Adler

jloup@gzip.org madler@alumni.caltech.edu

The data format used by the zlib library is described by RFCs (Request for

Appendix A

114 Technical information

Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt

(zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).

Third-party licenses 115

B HP supplies and accessories

This section provides information on HP supplies and accessories for the printer. The information is

subject to changes, visit the HP website (www.hpshopping.com) for the latest updates. You may

also make purchases through the website.

NOTE: Not all cartridges are available in all countries/regions.

This section contains the following topics:

•Order printing supplies online

•Supplies

Order printing supplies online

To order supplies online or create a printable shopping list, open the HP software that came with

your printer and click Shopping. Select Shop for Supplies Online. The HP software uploads, with

your permission, printer information, including model number, serial number, and estimated ink

levels. The HP supplies that work in your printer are pre-selected. You can change quantities, add

or remove items, and then print the list or purchase online at the HP Store or other online retailers

(options differ by country/region). Cartridge information and links to online shopping also appear on

low on ink messages.

You can also order online by visiting www.hp.com/buy/supplies. If prompted, select your country/

region, follow the prompts to select your printer, and then the supplies you need.

NOTE: Ordering cartridges online is not supported in all countries/regions. However, many

countries have information on ordering by telephone, locating a local store and printing

a shopping list. In addition, you can select the 'How to Buy' option at the top of the www.hp.com/

buy/supplies page to obtain information about purchasing HP products in your country.

Supplies

•Ink cartridges and printheads

•HP media

Ink cartridges and printheads

Ordering cartridges online is not supported in all countries/regions. However, many countries have

information on ordering by telephone, locating a local store and printing a shopping list. In addition,

you can select the 'How to Buy' option at the top of the www.hp.com/buy/supplies page to obtain

information about purchasing HP products in your country.

Use only the replacement cartridges that have the same cartridge number as the ink cartridge you

are replacing. You can find the cartridge number in the following places:

• In the embedded web server, by clicking the Tools tab, and then, under Product Information

clicking Ink Gauge. For more information, see Embedded web server.

• On the printer status page (see Understand the printer status report).

• On the label of the ink cartridge you are replacing.

• On a sticker inside the printer.

CAUTION: The Setup ink cartridge that comes with the printer is not available for separate

purchase. Check for the correct cartridge number through the EWS, on the printer status

report, or on the sticker inside the printer.

116 HP supplies and accessories

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When

you receive a low on link message, consider having a replacement cartridge available to avoid

possible printing delays. You do not need to replace cartridges until prompted to do so.

HP media

To order media such as HP Premium Paper, go to www.hp.com.

HP recommends plain papers with the ColorLok logo for printing

of everyday documents. All papers with the ColorLok logo are

independently tested to meet high standards of reliability and print

quality, and produce documents with crisp, vivid color, bolder

blacks, and that dry faster than ordinary plain papers. Look for

papers with the ColorLok logo in a variety of weights and sizes

from major paper manufacturers.

Supplies 117

CNetwork setup

You can manage network settings for the printer through the printer control panel as described in

the next section. Additional advanced settings are available in the embedded web server,

a configuration and status tool you access from your web browser using an existing network

connection to the printer. For more information, see Embedded web server.

This section contains the following topics:

•Change basic network settings

•Change advanced network settings

•Set up the printer for wireless communication

•Uninstall and reinstall the HP software

Change basic network settings

The control panel options enable you to set up and manage a wireless connection and to perform

a variety of network management tasks. This includes viewing the network settings, restoring the

network defaults, turning the wireless radio on and off, and changing the network settings.

This section contains the following topics:

•View and print network settings

•Turn the wireless radio on and off

View and print network settings

The control panel allows you to see the network status of the printer. To view more details, you can

print the network configuration page, which lists network settings such as the IP address, link speed,

DNS, and mDNS. For more information, see Understand the network configuration page.

Turn the wireless radio on and off

The wireless radio is on by default, as indicated by the blue light on the front of the printer. In order

to stay connected to a wireless network, the radio must stay on. However, if your printer is connected

to an Ethernet network or you have a USB connection, the radio is not used. In this case you might

want to turn the radio off. To turn the wireless radio off, press and hold the (Wireless) button.

Change advanced network settings

CAUTION: Network settings are provided for your convenience. However, unless you are an

advanced user, you should not change some of these settings (such as the link speed, IP

settings, default gateway, and firewall settings).

This section contains the following topics:

•Set link speed

•View IP settings

•Change IP settings

•Configure the printer’s firewall settings

•Reset network settings

118 Network setup

Set link speed

You can change the speed at which data is transmitted over the network. The default is

Automatic.

1. Open the embedded web server (EWS). For more information, see To open the embedded web

server.

2. Click the Network tab, and then click Advanced in the Wired (802.3) section.

3. In the Link Settings section, click Manual.

4. Click to select the link speed that matches your network hardware:

•2. 10-Full

•3. 10-Half

•4. 100-Full

•5. 100-Half

View IP settings

To view the IP address of the printer:

• Print the network configuration page. For more information, see Understand the network

configuration page.

• Or, open the HP software (Windows), double-click Estimated Ink Levels, click the Device

Information tab. The IP address is listed in the Network Information section.

Change IP settings

The default IP setting for the IP settings is Automatic, which sets the IP settings automatically.

However, if you are an advanced user, you might want to manually change settings such as the IP

address, subnet mask, or the default gateway.

CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP

address during the installation, your network components cannot connect with the printer.

1. Open the embedded web server (EWS). For more information, see To open the embedded web

server.

2. Click the Network tab, and then click IPv4 in the Wired (802.3) section.

3. In the IP Address Configuration section, click Manual.

4. A message appears warning that changing the IP address removes the printer from the network.

Click OK to continue.

5. Change the IP settings:

•Manual IP Address

•Manual Subnet Mask

•Manual Default Gateway

6. Click Apply.

Configure the printer’s firewall settings

Firewall features provide network-layer security on both IPv4 and IPv6 networks. The firewall

provides simple control of IP addresses that are allowed access.

NOTE: In addition to firewall protection at the network layer, the printer also supports open

secure sockets layer (SSL) standards at the transport layer for secure client-server applications,

such as client-server authentication or HTTPS web browsing.

For firewall operation on the printer, you must configure a firewall policy to apply to specified IP traffic.

Firewall policy pages are accessed through the EWS and displayed by your web browser.

After a policy is configured, it is not activated until you click Apply in the EWS.

Change advanced network settings 119

Creating and using firewall rules

Firewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on IP

addresses and services.

Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for

those addresses and services.

This section contains the following topics:

•Create a firewall rule

•Change the priority of firewall rules

•Change firewall options

•Reset firewall settings

•Limitations to rules, templates, and services

Create a firewall rule

To create a firewall rule, complete the following steps:

1. Open the embedded web server. For more information, see Embedded web server.

2. Click the Settings tab, click Firewall Rules.

3. Click New, and then follow the onscreen instructions.

NOTE: After clicking Apply, the connection to the EWS might be temporarily disrupted for a

short period of time. If the IP address was unchanged, the EWS connection will be enabled

again. However, if the IP address was changed, use the new IP address to open the EWS.

Change the priority of firewall rules

To change the priority in which a firewall rule is used, complete the following steps:

1. Open the embedded web server. For more information, see Embedded web server.

2. Click the Settings tab, click Firewall Rules Priority.

3. Select the priority in which you want the rule to be used from the Rule Precedence list, with 10

having the highest priority and 1 having the lowest priority.

4. Click Apply.

Change firewall options

To change firewall options for the printer, complete the following steps:

1. Open the embedded web server. For more information, see Embedded web server.

2. Click the Settings tab, click Firewall Options.

3. Change any settings, and then click Apply.

NOTE: After clicking Apply, the connection to the EWS might be temporarily disrupted for a

short period of time. If the IP address was unchanged, the EWS connection will be enabled

again. However, if the IP address was changed, use the new IP address to open the EWS.

Reset firewall settings

To reset the firewall settings to the factory defaults, restore the printer’s network settings.

To reset the printer's network settings, see Reset network settings.

Limitations to rules, templates, and services

When creating firewall rules, note the following limitations to rules, templates, and services.

Item Limit

Maximum number of rules. 10 (one default rule)

Maximum number of Address Templates. 12

Appendix C

120 Network setup

Item Limit

Maximum number of user-defined address

templates.

Maximum number of services you can add to a

user-defined service template.

NOTE: The predefined All Services template

is not subject to this limitation and includes all

services supported by the print server.

Maximum number of services you can add to

the policy.

For a given rule, only one address template and

one service template can be added.

Maximum number of service templates in the

policy.

Maximum number of user-defined custom

service templates.

Reset network settings

To reset the administrator password and network settings, press and hold (Wireless) button and

(Cancel) button for three seconds.

NOTE: Print the network configuration page and verify that the network settings have been

reset. For more information, see Understand the network configuration page.

NOTE: Resetting the printer’s network settings also resets the printer’s firewall settings. For

more information about configuring the printer’s firewall settings, see Configure the printer’s

firewall settings.

Set up the printer for wireless communication

You may set up the printer for wireless communication.

This section contains the following topics:

•Before you begin

•Set up the printer on your wireless network

•Set up the printer using the HP printer software (Recommended)

•Set up the printer using WiFi Protected Setup (WPS)

•Set up the printer using the embedded web server (EWS)

•Change the connection type

•Test the wireless connection

•Guidelines for ensuring wireless network security

•Guidelines for reducing interference on a wireless network

NOTE: If you encounter problems connecting the printer, see Solve wireless problems

TIP: For more information about setting up and using the printer wirelessly, visit the HP

Wireless Printing Center (www.hp.com/go/wirelessprinting).

(continued)

Set up the printer for wireless communication 121

Before you begin

Before you begin setting up the wireless connection, check the following:

• The printer is not connected to the network using a network cable.

• The wireless network is set up and functioning correctly.

• The printer and the computers that use the printer are on the same network (subnet).

While connecting the printer, you might be prompted to enter the wireless network name (SSID) and

a wireless password:

• The wireless network name is the name of your wireless network.

• The wireless password prevents other people from connecting to your wireless network without

your permission. Depending on the level of security required, your wireless network might use

either a WPA key or WEP passphrase.

If you have not changed the network name or the security passkey since setting up your wireless

network, you can sometimes find them on the back or side of the wireless router.

If you cannot find the network name or the security passkey or cannot remember this information,

see the documentation available with your computer or with the wireless router. If you still cannot

find this information, contact your network administrator or the person who set up the wireless

network.

TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network

Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit

the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then click Network

Diagnostic Utility in the Quick Links section. (At this time, this tool might not be available in all

languages.)

Set up the printer on your wireless network

To set up the printer on your wireless network, use one of the following methods:

• Set up the printer using the Wireless Setup Wizard (Recommended)

• Set up the printer using the HP printer software (Recommended)

• Set up the printer using WiFi Protected Setup (WPS)

• Set up the printer using the embedded web server (EWS)

NOTE: If you have already been using the printer with a different type of connection, such as

a USB connection, follow the instructions in Change the connection type to set up the printer on

your wireless network.

Set up the printer using the HP printer software (Recommended)

In addition to enabling key printer features, you can use the HP printer software that came with your

printer to set up wireless communication.

If you have already been using the printer with a different type of connection, such as a USB

connection, follow the instructions in Change the connection type to set up the printer on your

wireless network.

Set up the printer using WiFi Protected Setup (WPS)

Wi-Fi Protected Setup (WPS) allows you to quickly set up the printer on your wireless network,

without having to enter the wireless network name (SSID), wireless password (WPA passphrase,

WEP key), or other wireless settings.

NOTE: Only set up wireless using WPS if your wireless network uses WPA data encryption. If

your wireless network uses WEP or is not using any encryption at all, use one of the other

methods provided in this section to set up the printer on your wireless network.

Appendix C

122 Network setup

NOTE: To use WPS, make sure your wireless router or wireless access point supports WPS.

Routers that support WPS often have a Wireless (WPS) button or a button labeled “WPS”.

You can use one of the following methods to set up the printer using WPS:

• Push Button Method: Use the Wireless (WPS) or WPS button, if available, on your router.

• PIN Method: Enter the PIN generated by the printer in the router’s configuration software.

To connect the printer using the Push Button Method

1. On the printer, press and hold the Wireless (Wireless) button for 3 seconds. The wireless light

starts blinking.

2. On the wireless router or wireless access point, press and hold the WPS button for 3 seconds.

Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking but

remains lit.

To connect the printer using the PIN Method

1. Print the network configuration page and locate the pin for WPS. For more information, see

Understand the network configuration page.

2. On the printer, press and hold the Wireless (Wireless) button for 3 seconds. The Wireless light

starts blinking.

3. Open the configuration utility or software for the wireless router or wireless access point, and

then enter the WPS PIN printed on the network configuration page.

NOTE: For more information about using the configuration utility, see the documentation

provided with the router or wireless access point.

Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking but

remains lit.

Set up the printer using the embedded web server (EWS)

If the printer is connected to a network, you can use the printer’s embedded web server (EWS) to

set up wireless communication.

1. Open the EWS. For more information, see Embedded web server.

2. On the Home tab, click Wireless Setup Wizard in the Setup box.

3. Follow the onscreen instructions.

TIP: You can also set up wireless communication by entering or changing individual wireless

settings. To change these settings, on the Network tab, click Advanced in the Wireless (802.11)

section on the left, change the wireless settings, and then click Apply.

Change the connection type

After you have installed the HP software and connected the printer to your computer or to a network,

you can use the HP software to change the connection type (for example, from a USB connection

to a wireless connection).

To change from an Ethernet connection to a wireless connection

Windows

1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your

printer name, and then click Printer Setup & Software.

2. Click Connect a new printer, and then select the type of connection you want to use.

3. Follow the display instructions to complete the setup.

Set up the printer for wireless communication 123

Mac OS X

1. Open HP Utility. For more information, see .HP Utility (Mac OS X)

2. Click the Applications icon on the HP Utility toolbar.

3. Double-click HP Setup Assistant, and then follow the onscreen instructions.

To change from a USB connection to a wireless connection

Follow the instructions for your operating system.

Windows

1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your

printer name, and then click Printer Setup & Software.

2. Click Connect a new printer, and then click Convert a USB connected printer to wireless.

3. Follow the display instructions to complete the setup.

Mac OS X

1. Open HP Utility. For more information, see HP Utility (Mac OS X).

2. Click the Applications icon on the HP Utility toolbar.

3. Double-click HP Setup Assistant, and then follow the onscreen instructions.

To change from a wireless connection to a USB or Ethernet connection

To change from a wireless connection to a USB or Ethernet connection, connect the USB or Ethernet

cable to the printer.

NOTE: If you are using a computer with Mac OS X, add the printer to the print queue. Click

System Preferences in the Dock, click Print & Fax or Print & Scan in the Hardware section,

click +, and then select the printer.

Test the wireless connection

Print the wireless test page for information about the printer's wireless connection. The wireless test

page provides information about the printer's status, hardware (MAC) address, and IP address. If

the printer is connected to a network, the test page displays details about the network settings.

To print the wireless test page

▲To print the wireless test page, press and hold the (Resume) button, and then press the

(Wireless) button when the network is enabled.

Guidelines for ensuring wireless network security

The following information can help you keep your wireless network and wireless printer secure from

unauthorized use.

For more information, visit www.hp.com/go/wirelessprinting.

This section contains the following topics:

•Overview of security settings

•Add hardware addresses to a wireless router (MAC filtering)

•Other wireless security guidelines

Appendix C

124 Network setup

Overview of security settings

To help improve the security of the wireless network and prevent unauthorized access, the printer

supports many common types of network authentication, including WEP, WPA, and WPA2.

• WEP: Provides security by encrypting data sent over radio waves from one wireless device to

another wireless device. Devices on a WEP-enabled network use WEP keys to encode data. If

your network uses WEP, you must know the WEP key(s) it uses.

• WPA: Increases the level of over-the-air data protection and access control on existing and

future wireless networks. It addresses all known weaknesses of WEP, the original native security

mechanism in the 802.11 standard. WPA uses the Temporal Key Integrity Protocol (TKIP) for

encryption and employs 802.1X authentication with one of the standard Extensible

Authentication Protocol (EAP) types available today.

• WPA2: Provides enterprise and consumer wireless users with a high level of assurance that

only authorized users can access their wireless networks. WPA2 provides the Advanced

Encryption Standard (AES). AES is defined in counter cipher-block chaining mode (CCM) and

supports the Independent Basic Service Set (IBSS) to enable security between client

workstations operating connected wirelessly without a wireless router (such as a Linksys

wireless router or Apple AirPort Base Station).

Add hardware addresses to a wireless router (MAC filtering)

MAC filtering is a security feature in which a wireless router or wireless access point is configured

with a list of hardware addresses (also called "MAC addresses") of devices that are allowed to gain

access to the network through the router.

If the router filters hardware addresses, then the printer's hardware address must be added to the

router’s list of accepted hardware addresses. If the router does not have the hardware address of a

printer attempting to access the network, the router denies the printer access to the network.

CAUTION: This method is not recommended, however, because your MAC addresses can

easily be read and falsified by unwanted users outside your network.

To add hardware addresses to a wireless router or wireless access point

1. Print the network configuration page, and then locate the printer’s hardware address. For more

information, see Understand the network configuration page.

NOTE: The printer maintains separate hardware addresses for the Ethernet connection

and for wireless connection. Both hardware addresses are listed on the printer’s network

configuration page.

2. Open the configuration utility for the wireless router or wireless access point, and add the

printer's hardware address to the list of accepted hardware addresses.

NOTE: For more information about using the configuration utility, see the documentation

provided with the router or wireless access point.

Other wireless security guidelines

To keep the wireless network secure, follow these guidelines:

• Use a wireless password with at least 20 random characters. You can use up to 64 characters

in a WPA wireless password.

• Avoid any common words or phrases, easy sequences of characters (such as all 1s), and

personally-identifiable information for wireless passwords. Always use random strings

composed of uppercase and lowercase letters, numbers, and if allowed, special characters such

as punctuation.

• Change the default wireless password provided by the manufacturer for administrator access

to the access point or wireless router. Some routers let you change the administrator name as

well.

Set up the printer for wireless communication 125

• Turn off administrative access over wireless if possible. If you do this, you need to connect to

the router with an Ethernet connection when you want to make configuration changes.

• Turn off remote administrative access over the Internet on your router, if possible. You can use

Remote Desktop to make an encrypted connection to a computer running behind your router

and make configuration changes from the local computer you are accessing over the Internet.

• To avoid accidentally connecting to another party's wireless network, turn off the setting to

automatically connect to non-preferred networks. This is disabled by default in Windows XP.

Guidelines for reducing interference on a wireless network

The following tips will help reduce the chances for interference in a wireless network:

• Keep the wireless devices away from large metal objects, such as filing cabinets, and other

electromagnetic devices, such as microwaves and cordless telephones, as these objects can

disrupt radio signals.

• Keep the wireless devices away from large masonry structures and other building structures as

these objects can absorb radio waves and lower signal strength.

• Position the access point or wireless router in a central location in line of sight with the wireless

devices on the network.

• Keep all wireless devices on the network within range of one another.

Uninstall and reinstall the HP software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted

by the HP software installation screen, you might need to uninstall and then reinstall the HP software

that came with the printer. Do not simply delete the printer application files from your computer. Make

sure to remove them correctly using the uninstall utility provided when you installed the HP software.

Windows

To uninstall, method 1

1. Disconnect the printer from your computer. Do not connect it to your computer until after you

have reinstalled the HP software.

2. On the computer desktop, click Start, select Programs or All Programs, click HP, click the

printer name, and then click Uninstall.

3. Follow the onscreen instructions.

4. If you are asked whether you would like to remove shared files, click No.

Other programs that use these files might not work correctly if the files are deleted.

5. Restart your computer.

6. To reinstall the HP software, insert the HP software CD into your computer's CD drive, and follow

the onscreen instructions.

7. Connect the printer when the HP software prompts you to connect it to the computer.

8. Press the (Power) button to turn the printer on.

After connecting and turning on the printer, you might have to wait several minutes for all of the

Plug and Play events to complete.

9. Follow the onscreen instructions.

To uninstall, method 2

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

Appendix C

126 Network setup

1. On the computer desktop, click Start, select Settings, click Control Panel, and then click Add/

Remove Programs.

- Or -

Click Start, click Control Panel, and then double-click Programs and Features.

2. Select the printer name, and then click Change/Remove or Uninstall/Change.

Follow the onscreen instructions.

3. Disconnect the printer from your computer.

4. Restart your computer.

NOTE: It is important that you disconnect the printer before restarting your computer. Do

not connect the printer to your computer until after you have reinstalled the HP software.

5. Insert the HP software CD into your computer's CD drive and then start the Setup program.

6. Follow the onscreen instructions.

Mac OS X

To uninstall

1. Double-click the HP Uninstaller icon (located in the Hewlett-Packard folder in the

Applications folder at the top level of the hard disk), and then click Continue.

2. When prompted, type the correct administrator’s name and password, and then click OK.

3. Follow the onscreen instructions.

4. When the HP Uninstaller finishes, restart your computer.

Uninstall and reinstall the HP software 127

D Printer management tools

This section contains the following topics:

•Toolbox (Windows)

•HP Utility (Mac OS X)

•Embedded web server

Toolbox (Windows)

The Toolbox provides maintenance information about the printer.

NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the

system requirements.

Open the Toolbox

1. From the computer desktop, click the Start tab, select Programs or All Programs, click HP,

click the folder for your printer, and then select the icon with your printer’s name.

2. Double-click Printer Preferences, and then double-click Maintenance Tasks.

HP Utility (Mac OS X)

HP Utility contains tools to configure print settings, calibrate the printer, order supplies online, and

find website support information.

NOTE: The features available in HP Utility vary depending on the selected printer.

Ink level warnings and indicators provide estimates for planning purposes only. When you

receive a low on ink message, consider having a replacement cartridge available to avoid

possible printing delays. You do not need to replace cartridges until prompted to do so.

Open HP Utility

To open HP Utility

Click System Preferences in the Dock, click Print & Fax or Print & Scan in the Hardware section,

click Open Print Queue, and then do the following for your version of Mac OS X:

• Mac OS X v10.5: Click Utility on the toolbar.

• Mac OS X v10.6: Click Printer Setup on the toolbar, click the Utility tab, and then click Open

Printer Utility.

– Or –

Double-click the HP Utility icon. This icon is located in the Hewlett-Packard folder in the

Applications folder at the top level of the hard disk.

Embedded web server

When the printer is connected to a network, you can use the printer's home page (embedded web

server or EWS) to view status information, change settings, and manage it from your computer.

NOTE: For a list of system requirements for the embedded web server, see Embedded web

server specifications.

To view or change some settings, you might need a password.

You can open and use the embedded web server without being connected to the Internet.

However, some features are not available.

128 Printer management tools

This section contains the following topics:

•About cookies

•To open the embedded web server

About cookies

The embedded web server (EWS) places very small text files (cookies) on your hard drive when you

are browsing. These files let the EWS recognize your computer the next time you visit. For example,

if you have configured the EWS language, a cookie helps remember which language you have

selected so that the next time you access the EWS, the pages are displayed in that language. Though

some cookies are cleared at the end of each session (such as the cookie that stores the selected

language), others (such as the cookie that stores customer-specific preferences) are stored on the

computer until you clear them manually.

You can configure your browser to accept all cookies, or you can configure it to alert you every time

a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use

your browser to remove unwanted cookies.

NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the

following features:

• Starting where you left the application (especially useful when using setup wizards)

• Remembering the EWS browser language setting

• Personalizing the EWS Home page

For information about how to change your privacy and cookie settings and how to view or delete

cookies, see the documentation available with your web browser.

To open the embedded web server

NOTE: The printer must be on a network and must have an IP address. The IP address and

hostname for the printer are listed on the status report. For more information, see Understand

the network configuration page.

In a supported web browser on your computer, type the IP address or hostname assigned to the

printer.

For example, if the IP address is 123.123.123.123, type the following address into the web browser:

http://123.123.123.123

TIP: After opening the embedded web server, you can bookmark it so that you can return to it

quickly.

TIP: If you are using the Safari web browser in Mac OS X, you can also use the Bonjour

bookmark to open the EWS without typing the IP address. To use the Bonjour bookmark, open

Safari, and then from the Safari menu, click Preferences. On the Bookmarks tab, in the

Bookmarks bar section, select Include Bonjour, and then close the window. Click the

Bonjour bookmark, and then select your networked printer to open the EWS.

Embedded web server 129

E How do I?

•Get started

•Print

•Work with ink cartridges

•Solve a problem

130 How do I?

F Errors (Windows)

Unable to Communicate with Printer

The computer cannot communicate with the printer because one of the following events has

occurred:

• The printer has been turned off.

• The cable connecting the printer - such as a USB cable or a network (Ethernet) cable – has

been disconnected.

• If the printer is connected to a wireless network, the wireless connection has been broken.

To solve this problem, try the following solutions:

•Make sure the printer is turned on and that the (Power) light is on.

• Make sure the power cord and other cables are working and are firmly connected to the printer.

• Make sure the power cord is connected firmly to a functioning, alternating current (AC) power

outlet.

• If the printer is connected to a network, make sure the network is functioning properly. For more

information, see Solve Ethernet network problems.

• If the printer is connected to a wireless network, make sure the wireless network is functioning

properly. For more information, see Solve wireless problems.

Low on ink

The ink cartridge identified in the message is low on ink.

Ink level warnings and indicators provide estimates for planning purposes only. When you receive

a low on ink message, consider having a replacement cartridge available to avoid possible printing

delays. You do not need to replace cartridges until prompted to do so.

For information about replacing ink cartridges, see Replace the ink cartridges. For information about

ordering ink cartridges, see Order printing supplies online. For information about recycling used ink

supplies, see HP inkjet supplies recycling program.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways,

including in the initialization process, which prepares the printer and cartridges for printing. In

addition, some residual ink is left in the cartridge after it is used. For more information see

www.hp.com/go/inkusage.

Printhead problem

The printhead is missing, not detected, incorrectly installed, or incompatible.

If this error occurs at printer setup, try the following solutions.

Solution 1: Remove and reinstall the printhead.

CAUTION: The printheads contain electrical contacts that can be damaged easily.

For more information, see Remove and reinstall the printhead.

If the problem persists after you reinstall the printhead, contact HP support. For more information,

see HP support.

If this error occurs after the printer has been used for a period of time, try the following

solutions.

Solution 1: Turn the printer off and on.

Errors (Windows) 131

Turn off the printer, and then turn it on again.

If the problem persists, contact HP support for service or replacement.

Cartridge Problem

The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the

wrong slot in the printer.

NOTE: If the cartridge is identified in the message as incompatible, see Order printing supplies

online for information about obtaining cartridges for the printer.

To solve this problem, try the following solutions. Solutions are listed in order, with the most likely

solution first. If the first solution does not solve the problem, continue trying the remaining solutions

until the issue is resolved.

• Solution 1: Turn the printer off and on

• Solution 2: Install the ink cartridges correctly

• Solution 3: Clean the electrical contacts

• Solution 4: Replace the ink cartridge

Solution 1: Turn the printer off and on

Turn off the printer, and then turn it on again.

If the problem persists, try the next solution.

Solution 2: Install the ink cartridges correctly

Make sure all of the ink cartridges are properly installed:

1. Gently pull open the ink cartridge cover.

2. Remove the ink cartridge by grasping it and pulling it firmly toward you.

3. Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.

4. Close the ink cartridge cover and check if the error message has gone away.

If the problem persists, try the next solution.

Solution 3: Clean the electrical contacts

To clean the electrical contacts in the printer

1. Lightly dampen a clean, lint-free cloth with bottled or distilled water.

2. Clean the electrical contacts in the printer by wiping with the cloth from top to bottom. Use as

many fresh, clean cloths as necessary. Clean until no ink shows on the cloth.

3. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.

Solution 4: Replace the ink cartridge

Replace the indicated ink cartridge. For more information, seeReplace the ink cartridges.

NOTE: If your cartridge is still under warranty, contact HP support for service or replacement.

For more information about ink cartridge warranty, see Ink cartridge warranty information. If the

problem persists after you replace the cartridge, contact HP support. For more information, see

HP support.

Paper Mismatch

The paper size or type selected in the printer driver does not match the paper loaded in the printer.

Make sure that the correct paper is loaded in the printer, and then print the document again. For

more information, see Load media.

NOTE: If the paper loaded in the printer is the correct size, change the selected paper size in

the printer driver, and then print the document again.

Appendix F

132 Errors (Windows)

The cartridge cradle cannot move

Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges).

To clear the obstruction, press (Power) button to turn off the printer, and then check the printer

for jams.

For more information, see Clear jams.

Paper Jam

Paper has become jammed in the printer.

Before you try to clear the jam, check the following:

• Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or

damaged. For more information, see Media specifications.

• Make sure that the printer is clean. For more information, see Maintain the printer.

• Make sure that the trays are loaded correctly and are not too full. For more information, see

Load media.

For instructions on clearing jams, as well as more information about how to avoid jams, see Clear

jams.

The printer is out of paper

The default tray is empty.

Load more paper, and then touch OK.

For more information, see Load media.

Printer Offline

The printer is currently offline. While offline, the printer cannot be used.

To change the printer's status, complete the following steps.

1. Click Start, and then click Printers or Printers and Faxes or Devices and Printers.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2. If the printers listed in the dialog box are not being displayed in Details view, click the View menu,

and then click Details.

3. If the printer is Offline, right-click the printer, and click Use Printer Online.

4. Try using the printer again.

Printer Paused

The printer is currently paused. While paused, new jobs are added to the queue but are not printed.

To change the printer’s status, complete the following steps.

1. Click Start, and then click Printers or Printers and Faxes or Devices and Printers.

- Or -

Click Start, click Control Panel, and then double-click Printers.

2. If the printers listed in the dialog box are not being displayed in Details view, click the View menu,

and then click Details.

3. If the printer is paused, right-click the printer, and click Resume Printing.

4. Try using the printer again.

Printer Paused 133

Document failed to print

The printer could not print the document because a problem occurred in the printing system.

For information about solving printing problems, see Solve printer problems.

Printer failure

There was a problem with the printer. Usually, you can resolve such problems by completing the

following steps:

1. Press the (Power) button to turn off the printer.

2. Unplug the power cord, and then plug in the power cord again.

3. Press the (Power) button to turn on the printer.

If this problem persists, write down the error code provided in the message, and then contact HP

support. For more information about contacting HP support, see HP support.

Door or cover open

Before the printer can print documents, all doors and covers must be closed.

TIP: When completely closed, most doors and covers snap into place.

If the problem persists after you’ve securely closed all doors and covers, contact HP support. For

more information, see HP support.

Previously used ink cartridge installed

The ink cartridge identified in the message was previously used in a different printer.

You can use ink cartridges in different printers, but if the cartridge was left outside of a printer for an

extended period of time, the print quality of your documents might be affected. Also, if you use ink

cartridges that have been used in a different printer, the ink level indicator might be inaccurate or

unavailable.

If the print quality is unsatisfactory, try cleaning the printheads. For more information, see Clean the

printhead.

NOTE: Ink from the cartridges is used in the printing process in a number of different ways,

including in the initialization process, which prepares the printer and cartridges for printing, and

in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition,

some residual ink is left in the cartridge after it is used. For more information, see www.hp.com/

go/inkusage.

For more information about storing ink cartridges, see Supplies.

Ink cartridges depleted

The cartridges listed in the message must be replaced to resume printing. HP recommends that you

do not remove an ink cartridge until a replacement is ready to install. For more information, see

Replace the ink cartridges.

Ink cartridge failure

The cartridges listed in the message are damaged or have failed. For more information, see Replace

the ink cartridges.

Appendix F

134 Errors (Windows)

Printer supply upgrade

The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on

this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel Print

and then remove the cartridge.

Printer supply upgrade successful

The supply upgrade was successful. The cartridges listed in the message can now be used in the

printer.

Printer supply upgrade problem

The supply upgrade was not successful. The cartridges listed in the message can still be used in

this printer. Replace the Supply Upgrade cartridge. For more information, see Replace the ink

cartridges.

Non-HP ink cartridges installed

HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required

as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased

Genuine HP ink cartridges, visit HP at www.hp.com/go/anticounterfeit for more information or to

report fraud.

Using Genuine HP Cartridges has its Rewards

HP rewards loyal customers for using genuine HP supplies. Click the button below the message to

view Rewards online. Reward may not be available in all regions.

Counterfeit Cartridge Advisory

The installed cartridge is not a new, genuine HP cartridge. Contact the store where this cartridge

was purchased. To report suspected fraud, visit HP at www.hp.com/go/anticounterfeit. To continue

using the cartridge, click Continue.

Used, Refilled or Counterfeit Cartridge Detected

The original HP ink in the cartridge has been depleted. The solution for this problem is to replace

the ink cartridge or click OK to continue using the cartridge. For more information about replacing

the cartridge, see Replace the ink cartridges. HP rewards loyal customers for using genuine HP

supplies. Click the button below the message to view Rewards online. Rewards may not be available

in all regions.

WARNING! HP's ink cartridge warranty does not cover non-HP ink or cartridges. HP's printer

warranty does not cover repairs or service due to use of non-HP cartridges or ink. HP does not

guarantee the quality or reliability of non-HP ink. Information about ink levels will not be available.

Use SETUP cartridges

Use the SETUP cartridges that came with the printer for printer initialization. You must replace the

cartridge with the setup cartridge to clear this message. For more information, see Replace the ink

cartridges.

Use SETUP cartridges 135

Do not use SETUP cartridges

SETUP cartridges cannot be used after the printer has been initialized. Remove and install non-

SETUP cartridges. For more information, see Replace the ink cartridges.

New printhead low on ink

The used cartridges listed in the message might not have enough ink to complete one-time startup

processes.

Solution: Install new cartridges that came with your replacement printhead or click Continue to use

installed cartridges.

If startup cannot complete with installed cartridges, new cartridges will be needed. For information

on how to install new cartridges, see Replace the ink cartridges.

Use black ink only?

The cartridges listed in the message are low on ink.

Solutions: To print in color, replace the empty cartridges. For information about how to install new

cartridges, see Replace the ink cartridges.

To temporarily print using Black ink only, click Use Black Only. The printer will replace color with

grayscale. The empty cartridges will need to be replaced soon.

CAUTION: Do not remove the empty cartridge to print in black-ink only mode.

Use color ink only?

The black cartridge is low on ink.

Solutions: To temporarily replace black with color, click Use Color Only. Black will be simulated.

Text and photo quality will differ from those printed when using all cartridges. The black cartridge

will need to be replaced soon.

CAUTION: Do not remove the empty cartridge to print in color-ink only mode.

To print with black, replace the black ink cartridge. For information about how to install new

cartridges, see Replace the ink cartridges.

Incompatible ink

The printer has detected that the type of ink in the cartridges listed in the message is incompatible

with the ink system for the printer and can cause serious harm to the printhead.

Solution: Remove this cartridge immediately and replace with a compatible ink cartridge. For

information about how to install new cartridges, see Replace the ink cartridges.

Ink sensor warning

The ink sensor is reporting an unexpected condition. This could be caused by the cartridge, or the

sensor may have failed. If the sensor has failed, it can no longer sense when your cartridges are low

on ink. Printing with an empty cartridge will cause air to enter the ink system, which causes poor

print quality. Significant amounts of ink will be used up to recover from this condition, which will

deplete much of the ink supply for all cartridges.

Solution: Click OK to continue printing or replace the cartridge. For information about how to install

new cartridges, see Replace the ink cartridges.

Appendix F

136 Errors (Windows)

Problem with printer preparation

The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge

might be inaccurate.

Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead

cleaning procedure from the toolbox might improve it. For more information about cleaning the

printhead, see Clean the printhead.

Color cartridge low on ink

The cartridges listed in the message are low on ink.

Solutions: To print in color, replace the empty cartridges. For information about how to install new

cartridges, see Replace the ink cartridges.

To temporarily print using black ink only, click Cancel Print and then re-send the print job. The Use

black ink only? message appears before the job prints. The empty cartridges will need to be

replaced soon.

CAUTION: Do not remove the empty cartridge to print in black-ink only mode.

Black cartridge low on ink

The black cartridge is low on ink.

Solutions: Replace the black ink cartridge. For information about how to install new cartridges, see

Replace the ink cartridges.

To temporarily replace black with color, click Cancel Print and re-send the print job. The Use color

ink only? message appears before the job prints. The black cartridge will need to be replaced soon.

CAUTION: Do not remove the empty cartridge to print in color-ink only mode.

Startup routine ink alert

The cartridges listed might not have enough ink to complete one-time startup processes.

Use of installed cartridges may result in air left in the print system after one time startup routine,

which causes poor print quality. Significant amounts of ink will be used to try to recover from this

situation.

If you received cartridges with your replacement printer or printhead, use them for startup. Install

new cartridges or click OK to use currently installed cartridges.

Problem with ink system

Please remove the ink cartridges and examine them for any sign of leaks. If any cartridges have

leaks, contact HP. Do not use cartridges that are leaking.

If there are no leaks, re-install cartridges and close the printer cover. Turn the printer off then on

again. If you get this message a second time, contact HP.

Replace the ink cartridge

Replace the indicated ink cartridge. For more information, see Replace the ink cartridges.

NOTE: If your cartridge is still under warranty, contact HP support for service or replacement.

For more information about ink cartridge warranty, see Ink cartridge warranty information. If the

problem persists after you replace the cartridge, contact HP support. For more information, see

HP support.

Replace the ink cartridge 137

Index

accessibility 6

accessories

installation 19

printer status report 71

turn on and off in driver 23

warranty 88

acoustic emissions 97

after the support period 47

align printhead 75

blank pages, troubleshoot

print 50

both sides, print on 33

buttons, control panel 10

Cancel button 10, 80

capacity

trays 94

cards

sizes supported 93

tray supporting 94

cartridges. See ink cartridges

clean

exterior 24

printhead 74

Configure

firewall 66

connectors, locating 9

control panel

buttons 10

illustration 81

lights 10

lights, understanding 81

custom-size paper

Mac OS 31, 32

print on 31

custom-sized media

sizes supported 94

customer support

electronic 44

cut-off pages, troubleshoot 51

diagnostic page 55

double-sided printing 33

driver

accessories settings 23

warranty 88

duplexer

clear jams 77

installation 20

media sizes supported 92

media types and weights

supported 94

turn on and off in driver 23

duty cycle 91

electrical specifications 97

embedded web server

about 128

opening 129

system requirements 92

troubleshoot, cannot be

opened 67

envelopes

sizes supported 93

tray supporting 94

environmental specifications 97

environmental sustainability

program 103

EWS. See embedded web

server

Firewall

configure 66

firewall settings 119, 120

firewalls, troubleshoot 49

fonts supported 90

head 74

Hewlett-Packard Company

notices 3

HP software

uninstall from Windows 126

HP Utility (Mac OS X)

opening 128

humidity specifications 97

ink cartridge door, locating 9

ink cartridges

check ink levels 39

lights 81

locating 9

ordering online 116

part numbers 71, 116

replace 40

status 71

supported 90

tips 38

warranty 88

warranty dates 71

yields 90

ink level icons 11, 80

ink levels, check 39

ink-carriage access door,

locating 9

installation

accessories 19

duplexer 20

hardware installation

suggestions 68

HP software installation

suggestions 69

tray 2 20

troubleshooting issues 68

IP address

checking for printer 68

IP settings 119

jams

clear 77

media to avoid 14

paper 77, 79

language, printer 90

138

lights on control panel

illustration 81

understanding 81

lights reference 79

lights, control panel 10

link speed, setting 119

load

photo 17

tray 15, 16

tray 2 21

load cards 17

load custom-size media 18

load envelopes 16

load media 15

locking trays 22

Mac OS

custom-size paper 31, 32

Print borderless 33

Print photos 30

print settings 27

turn accessories on and off

in driver 23

Mac OS X

HP Utility 128

maintain

printhead 74

maintenance

align printhead 75

check ink levels 39

clean printhead 74

diagnostic page 55

print quality report 55

printhead 74

replace ink cartridges 40

margins

setting, specifications 95

media

clear jams 77

duplexing 33

HP, order 117

load tray 14

load tray 2 21

locking trays 22

print on custom-size 31

selecting 14

skewed pages 57

specifications 92

supported sizes 92

troubleshoot feeding 56

types and weights

supported 94

memory

specifications 91

missing or incorrect information,

troubleshoot 51

model number 71

multi-feeds, troubleshoot 57

networks

advanced settings 118

connector illustration 9

firewall settings 119, 120

firewalls, troubleshoot 49

IP settings 119

link speed 119

operating systems

supported 91

protocols supported 92

settings, change 118

solve problems 69

system requirements 92

view and print settings 118

wireless communication

setup 121

wireless settings 72

noise information 97

operating environment

specifications 97

operating systems

supported 91

output tray

locating 8

media supported 95

pages per month (duty

cycle) 91

paper

jams 77, 79

paper-feed problems,

troubleshoot 56

PCL 3 support 90

phone support 44

phone support period

period for support 45

photo media

sizes supported 94

ports, specifications 90

power

specifications 97

troubleshoot 48

power input, locating 9

diagnostic page 55

double-sided 33

print quality report 55

printer status report 70

troubleshoot 47

Print borderless

Mac OS 33

Windows 32

Print brochures

print 28

Print envelope 29

Print envelopes

Mac OS 29

Print photos

Mac OS 30

Windows 30

print quality report 55

print settings

print quality 52

printer control panel

locating 8

network settings 118

printer driver

accessories settings 23

warranty 88

printer exterior

clean 24

printer software (Windows)

about 128

opening 128

printer status report

information on 70

print 70

printhead

clean 74

information 71

printhead latch, locating 9

printhead, align 75

printheads

lights 81

ordering online 116

supported 90

printing

slow, troubleshoot 49

processor specifications 91

Index

139

radio interference

reducing 126

regulatory information 101

radio, turn off 118

rear access panel

clear jams 77

illustration 9

recycle

print cartridges 103

regulatory information 98, 101

regulatory model number 102

replace ink cartridges 40

reports

diagnostic 55

print quality 55

printhead 74

Resume button 10, 80

serial number 71

settings

network 118

shipping environment

specifications 97

skew, troubleshoot

print 57

software

accessories settings 23

warranty 88

sound pressure 97

specifications

acoustic emissions 97

electrical 97

media 92

network protocols 92

operating environment 97

physical 90

processor and memory 91

shipping environment 97

system requirements 91

status

network configuration

page 72

printer status report 71

supplies

ordering online 116

printer status report 71

yields 90

support 43

system requirements 91

temperature specifications 97

text

troubleshoot 51

tray 1

capacity 94

media sizes supported 92

media types and weights

supported 94

tray 2

capacity 94

installation 20

load media 21

media sizes supported 92

media types and weights

supported 94

turn on and off in driver 23

trays

capacities 94

clear jams 77

installation tray 2 20

load media 14

locating 8

locking 22

media sizes supported 92

media types and weights

supported 94

paper guides illustration 8

setting default 22

troubleshoot feeding 56

turn on and off in driver 23

troubleshoot

blank pages printed 50

cut-off pages, incorrect text

or graphics placement 51

embedded web server 67

firewalls 49

jams, paper 79

media not picked up from

tray 56

missing or incorrect

information 51

multiple pages are

picked 57

network configuration

page 72

nothing prints 48

paper-feed problems 56

power 48

print 47

printer status report 70

skewed pages 57

tips 47

troubleshooting

Ethernet network 59

general network

troubleshooting 59

hardware installation

suggestions 68

HP software installation

suggestions 69

installation issues 68

lights 81

solve network problems 69

wireless problems 59

two-sided printing 33

uninstall HP software

Windows 126

USB connection

port, locating 8, 9

view

network settings 118

voltage specifications 97

warranty 88

websites

accessibility information 6

customer support 44

environmental

programs 103

order supplies and

accessories 116

supply yield data sheet 90

Windows

borderless 32

print brochures 28

Print photos 30

print settings 26

system requirements 91

turn accessories on and off

in driver 23

uninstall HP software 126

wireless communication

advanced wireless

troubleshooting 61

basic wireless

troubleshooting 60

radio, turn off 118

reducing interference 126

140

regulatory information 101

set up 121

Index

141

142

Podręcznik użytkownika

www.hp.com/go/customercare

Hp Officejet Pro 8100 N811A Inkjet Printer Users Manual EPrinter User Guide – ENWW

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