Hp Officejet Pro L7780 Multifunction Printer C8192Aaba Users Manual

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HP Officejet Pro
L7300/L7500/L7600/L7700
User Guide
HP Officejet Pro L7300/L7500/
L7600/L7700 All-in-One series
User Guide
Copyright information
© 2007 Copyright Hewlett-Packard
Development Company, L.P.
Edition 1, 10/2006
Reproduction, adaptation or
translation without prior written
permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is
subject to change without notice.
The only warranties for HP products
and services are set forth in the
express warranty statements
accompanying such products and
services. Nothing herein should be
construed as constituting an
additional warranty. HP shall not be
liable for technical or editorial errors
or omissions contained herein.
Copyright (C) 1991-2, RSA Data
Security, Inc. Created 1991. All rights
reserved.
License to copy and use this software
is granted provided that it is identified
as the "RSA Data Security, Inc. MD4
Message-Digest Algorithm" in all
material mentioning or referencing
this software or this function.
License is also granted to make and
use derivative works provided that
such works are identified as "derived
from the RSA Data Security, Inc. MD4
Message-Digest Algorithm" in all
material mentioning or referencing the
derived work.
RSA Data Security, Inc. makes no
representations concerning either the
merchantability of this software or the
suitability of this software for any
particular purpose. It is provided "as
is" without express or implied
warranty of any kind.
These notices must be retained in any
copies of any part of this
documentation and/or software.
Trademarks
Intel®, Pentium® is a registered
trademark of Intel Corporation or its
subsidiaries in the United States and
other countries.
Microsoft®, Windows®, and Windows®
XP are U.S. registered trademarks of
Microsoft Corporation.
Secure Digital
memory card is supported by the
product. SD Logo is a trademark of its
proprietor.
Copy limitations
It is not lawful in many places to make
copies of the following items. When in
doubt, check with a legal
representative first.
•Governmental paper or
documents:
•Passports
•Immigration papers
•Selective service papers
•Identification badges, cards,
or insignias
•Governmental stamps:
•Postage stamps
•Food stamps
•Checks or drafts drawn on
governmental agencies
•Paper currency, traveler's
checks, or money orders
•Certificates of deposit
•Copyrighted works
Safety information
Always follow basic safety
precautions when using this product
to reduce risk of injury from fire or
electric shock.
1. Read and understand all
instructions in the documentation that
comes with the HP All-in-One.
2. Use only a grounded electrical
outlet when connecting this product to
a power source. If you do not know
whether the outlet is grounded, check
with a qualified electrician.
3. Observe all warnings and
instructions marked on the product.
4. Unplug this product from wall
outlets before cleaning.
5. Do not install or use this product
near water, or when you are wet.
6. Install the product securely on a
stable surface.
7. Install the product in a protected
location where no one can step on or
trip over the line cord, and the line
cord cannot be damaged.
8. If the product does not operate
normally, see Maintain and
troubleshoot.
9. There are no user-serviceable parts
inside. Refer servicing to qualified
service personnel.
Product restricted material
This HP product contains the
following material that might require
special handling at end-of-life:
Mercury in the fluorescent lamp in the
scanner (< 1.5 mg)
For recycling information, contact
http://www.hp.com/go/recycle, local
authorities, or the Electronics
Industries Alliance at http://
www.eiae.org.
For more information, see Recycling.
Contents
1 Get started
Find other resources for the product .......................................................................................10
Accessibility ............................................................................................................................11
Understand the HP All-in-One parts .......................................................................................12
Front view .........................................................................................................................13
Printing supplies area .......................................................................................................14
Memory card slots ............................................................................................................14
Back view .........................................................................................................................15
Control panel ....................................................................................................................15
Control panel buttons and lights .................................................................................16
Color display ...............................................................................................................18
Two-line display ..........................................................................................................19
Connection information .....................................................................................................19
2 Install the accessories
Install the duplexer .................................................................................................................21
Install Tray 2 ...........................................................................................................................21
Turn on accessories in the print driver ....................................................................................22
To turn on accessories on Windows computers ...............................................................23
To turn on accessories on Macintosh computers .............................................................. 23
3 Use the all-in-one
Use control panel menus ........................................................................................................24
Control-panel message types .................................................................................................25
Status messages ..............................................................................................................25
Warning messages ...........................................................................................................25
Error messages ................................................................................................................25
Critical error messages .....................................................................................................25
Change device settings ..........................................................................................................25
Use the HP Solution Center (Windows) ..................................................................................26
Use the HP photo and imaging software ................................................................................26
Text and symbols ...................................................................................................................28
Type numbers and text on the control-panel keypad ........................................................28
To enter text ................................................................................................................ 28
To enter a space, pause, or symbol ............................................................................28
To erase a letter, number, or symbol ..........................................................................28
Type text using the visual keyboard (some models only) .................................................29
Available symbols for dialing fax numbers (some models only) ........................................30
Load the originals ...................................................................................................................30
Load an original in the automatic document feeder (ADF) ................................................30
Load an original on the scanner glass ..............................................................................31
1
Select print media ...................................................................................................................32
Tips for selecting and using print media ...........................................................................32
Understand specifications for supported media ................................................................33
Understand supported sizes .......................................................................................33
Understand supported media types and weights ........................................................36
Set minimum margins .......................................................................................................37
Load media .............................................................................................................................37
Configure trays .......................................................................................................................40
Print on special and custom-sized media ...............................................................................41
To print on special or custom-sized media (Windows) ......................................................41
To print on special or custom-sized media (Mac OS) .......................................................41
Print borderless ......................................................................................................................42
To print a borderless document (Windows) ......................................................................42
To print a borderless document (Mac OS) ........................................................................43
Set up speed-dial entries (some models only) ........................................................................43
Set up fax numbers as speed-dial entries or groups ......................................................... 43
To set up speed-dial entries ........................................................................................ 44
To set up a speed-dial group ......................................................................................44
Set up network folders as speed-dial entries (some models) ...........................................45
To set up speed-dial entries ........................................................................................ 45
Print and view a list of speed-dial entries ..........................................................................46
To print a list of speed-dial entries ..............................................................................46
To view a list of speed-dial entries ..............................................................................46
4 Print
Change print settings ..............................................................................................................47
To change settings from an application for current jobs (Windows) .................................. 47
To change default settings for all future jobs (Windows) ..................................................47
To change settings (Mac OS) ...........................................................................................47
Print on both sides (duplexing) ...............................................................................................48
Guidelines for printing on both sides of a page .................................................................48
To perform duplexing (Windows) ......................................................................................48
To perform automatic duplexing (Mac OS) .......................................................................49
Cancel a print job ....................................................................................................................49
5 Copy
Make copies from the control panel ........................................................................................50
Change the copy settings .......................................................................................................50
Crop an original (color display models only) ...........................................................................50
Cancel a copy job ...................................................................................................................51
6 Scan
Scan an original ......................................................................................................................52
Set up Direct Digital Filing (some models only) ................................................................52
Scan an original to a network folder ..................................................................................53
Scan an original to a program on a computer (direct connection) ..................................... 54
Scan an original to a memory device ................................................................................55
Use Webscan via embedded Web server ...............................................................................55
Scan from a TWAIN-compliant or a WIA-compliant program ..................................................55
To scan from a TWAIN-compliant program ......................................................................56
To scan from a WIA-compliant program ...........................................................................56
2
Edit a scanned original ...........................................................................................................56
Edit a scanned photo or graphic .......................................................................................56
Edit a scanned document using optical character recognition (OCR) software ................56
Change scan settings .............................................................................................................57
Cancel a scan job ...................................................................................................................57
7 Work with memory devices (some models only)
Insert a memory card ..............................................................................................................58
Connect a digital camera ........................................................................................................59
Connect a storage device .......................................................................................................61
View photos ............................................................................................................................62
View photos (color display models only) ...........................................................................62
View photos using your computer .....................................................................................62
Print photos from the control panel .........................................................................................62
Print photos using a proof sheet .......................................................................................62
Print panoramic photos .....................................................................................................65
Print passport photos ........................................................................................................66
Print video action photos ..................................................................................................67
Save photos to your computer ................................................................................................68
8 Fax (some models only)
Send a fax ..............................................................................................................................70
Send a basic fax ...............................................................................................................70
Send a fax manually from a phone ...................................................................................71
Send a fax using monitor dialing .......................................................................................72
Send a fax using the broadcast fax option (color display models only) .............................73
Receive a fax ..........................................................................................................................73
Receive a fax manually .....................................................................................................73
Set up backup fax reception .............................................................................................74
Reprint received faxes from memory ................................................................................75
Forward faxes to another number .....................................................................................76
Block junk fax numbers .....................................................................................................77
Set the junk fax mode .................................................................................................77
Add numbers to the junk fax list ..................................................................................77
Remove numbers from the junk fax list .......................................................................78
View a list of blocked fax numbers ..............................................................................78
Change fax settings ................................................................................................................79
Configure the fax header ..................................................................................................79
Set the answer mode (Auto answer) .................................................................................79
Set the number of rings before answering ........................................................................80
Change the answer ring pattern for distinctive ring ...........................................................80
Set the fax error correction mode .....................................................................................81
To set the fax error-correction mode ...........................................................................81
Set the dial type ................................................................................................................81
To set the dial type .....................................................................................................81
Set the redial options ........................................................................................................81
To set the redial options .............................................................................................82
Set the fax speed ..............................................................................................................82
Fax over the Internet ............................................................................................................... 82
Test fax setup .........................................................................................................................83
Contents
3
Use reports .............................................................................................................................83
Print fax confirmation reports ............................................................................................84
Print fax error reports ........................................................................................................84
Print and view the fax log ..................................................................................................85
Cancel a fax ............................................................................................................................85
9 Configure and manage
Manage the device .................................................................................................................86
Overview of management tasks ........................................................................................ 86
Monitor the device ............................................................................................................87
Administer the device .......................................................................................................88
Use device management tools ...............................................................................................90
Embedded Web server .....................................................................................................90
To open the embedded Web server ...........................................................................90
Embedded Web server pages ....................................................................................91
Toolbox (Windows) ...........................................................................................................91
To open the Toolbox ...................................................................................................91
Toolbox tabs ...............................................................................................................92
HP Printer Utility (Mac OS) ...............................................................................................93
To open the HP Printer Utility .....................................................................................93
HP Printer Utility panels ..............................................................................................93
Network Printer Setup Utility (Mac OS) .............................................................................94
HP Web Jetadmin software ..............................................................................................94
HP Instant Support ...........................................................................................................94
Security and privacy ...................................................................................................95
To gain access to HP Instant Support ........................................................................95
myPrintMileage .................................................................................................................95
Understand the self-test diagnostic page ................................................................................96
Understand the network configuration page ...........................................................................98
Channel range definitions .................................................................................................99
Configure network options ......................................................................................................99
Change basic network settings .........................................................................................99
Use the Wireless Setup Wizard ................................................................................100
View and print network settings ................................................................................100
Turn the wireless radio on and off .............................................................................100
Change advanced network settings ................................................................................100
Set link speed ...........................................................................................................100
To View IP settings ...................................................................................................101
To Change IP settings ..............................................................................................101
4
Set up faxing for the device (some models only) ..................................................................101
Set up faxing (parallel phone systems) ...........................................................................102
Choose the correct fax setup for your home or office ...............................................102
Select your fax setup case ........................................................................................104
Case A: Separate fax line (no voice calls received) ..................................................105
Case B: Set up the device with DSL .........................................................................106
Case C: Set up the device with a PBX phone system or an ISDN line .....................107
Case D: Fax with a distinctive ring service on the same line ....................................108
Case E: Shared voice/fax line ...................................................................................109
Case F: Shared voice/fax line with voice mail ...........................................................110
Case G: Fax line shared with computer modem (no voice calls received) ................111
Case H: Shared voice/fax line with computer modem ..............................................113
Case I: Shared voice/fax line with answering machine .............................................117
Case J: Shared voice/fax line with computer modem and answering machine .........118
Case K: Shared voice/fax line with computer dial-up modem and voice mail ...........122
Serial-type fax setup .......................................................................................................124
Configure the device (Windows) ...........................................................................................125
Direct connection ............................................................................................................125
To install the software before connecting the device (recommended) ......................125
To connect the device before installing the software ................................................126
To share the device on a locally shared network ......................................................126
Network connection ........................................................................................................127
To install the device on a network .............................................................................127
To install the device software on client computers ....................................................127
To install the printer driver using Add Printer ............................................................128
Configure the device (Mac OS) ............................................................................................128
To install the software for network or direct connection ..................................................128
To share the device on a locally shared network ............................................................129
Set up the device for wireless communication (some models only) ......................................129
Understand 802.11 wireless network settings ................................................................. 130
To set up wireless communication using the control panel with wireless setup wizard ...131
To set up wireless communication using the installer (Windows) ...................................132
To set up wireless communication using SecureEasySetup (SES) ................................133
To set up the device on a wireless network (Mac OS) ....................................................133
To turn off wireless communication ................................................................................134
Guidelines for reducing interference on a wireless network ............................................134
Guidelines for ensuring wireless network security ..........................................................134
To add hardware addresses to a WAP .....................................................................134
Other guidelines ........................................................................................................135
Set up the device for Bluetooth communication ....................................................................135
To set up the device for Bluetooth communication via the embedded Web server .........136
Connect the device with Bluetooth .................................................................................. 136
Connecting the device with Bluetooth on Windows ..................................................136
Connect the device with Bluetooth on Mac OS .........................................................138
Set Bluetooth security for the device ..............................................................................138
Use a passkey to authenticate Bluetooth devices .....................................................139
To set the device to be visible or not visible to Bluetooth devices ............................139
Reset Bluetooth settings via the embedded Web server ..........................................140
Uninstall and reinstall the software .......................................................................................140
Contents
5
10 Maintain and troubleshoot
Supported ink cartridges .......................................................................................................143
Replace the ink cartridges ....................................................................................................144
Maintain the printheads ........................................................................................................145
To check printhead health ..............................................................................................145
To print the print quality diagnostic page ........................................................................145
To align the printheads ...................................................................................................146
To calibrate the linefeed .................................................................................................147
To clean the printheads ..................................................................................................147
To clean the printhead contacts manually ......................................................................147
To replace the printheads ...............................................................................................150
Store printing supplies ..........................................................................................................152
Store ink cartridges .........................................................................................................152
Store printheads .............................................................................................................152
Clean the device ...................................................................................................................152
Clean the scanner glass .................................................................................................153
Clean the automatic document feeder (ADF) .................................................................. 153
Clean the exterior ...........................................................................................................157
Troubleshooting tips and resources ......................................................................................157
Solve printing problems ........................................................................................................158
The device shuts down unexpectedly .............................................................................158
Error message appears on control-panel display ............................................................ 158
The device is not responding (nothing prints) .................................................................158
Device does not accept printhead ................................................................................... 159
Device takes a long time to print .....................................................................................160
Blank or partial page printed ...........................................................................................160
Something on the page is missing or incorrect ...............................................................161
Placement of the text or graphics is wrong .....................................................................161
The device prints half a page, then ejects the paper ......................................................162
Poor print quality and unexpected printouts ..........................................................................162
Poor quality printouts ......................................................................................................162
Meaningless characters print ..........................................................................................163
Ink is smearing ................................................................................................................ 163
Ink is not filling the text or graphics completely ...............................................................164
Output is faded or dull colored ........................................................................................164
Colors are printing as black and white ............................................................................164
Wrong colors are printing ................................................................................................164
Printout shows bleeding colors .......................................................................................165
Colors do not line up properly .........................................................................................165
Lines or dots are missing from text or graphics ..............................................................165
Solve paper-feed problems ...................................................................................................165
Optional Tray 2 cannot be inserted .................................................................................165
Another paper-feed problem is occurring ........................................................................165
6
Solve copy problems ............................................................................................................167
No copy came out ...........................................................................................................167
Copies are blank .............................................................................................................167
Wrong original was copied ..............................................................................................167
Documents are missing or faded ....................................................................................168
Size is reduced ...............................................................................................................168
Copy quality is poor ........................................................................................................168
Copy defects are apparent .............................................................................................168
Error messages appear ..................................................................................................169
The device prints half a page, then ejects the paper ......................................................169
Solve scan problems ............................................................................................................169
Scanner did nothing ........................................................................................................170
Scan takes too long ........................................................................................................170
Part of the document did not scan or text is missing .......................................................170
Text cannot be edited .....................................................................................................171
Error messages appear ..................................................................................................171
Scanned image quality is poor ........................................................................................171
Scan defects are apparent ..............................................................................................173
Unable to scan to network folder (Direct Digital Filing) ...................................................173
Solve fax problems ...............................................................................................................174
The fax test failed ...........................................................................................................174
Solve photo (memory card) problems ...................................................................................185
The device cannot read the memory card ......................................................................186
The device cannot read photos on the memory card ......................................................186
Some photos on the memory card will not print, causing the print job to cancel .............186
The device prints half a page, then ejects the paper ......................................................187
Solve device management problems ....................................................................................187
Embedded Web server cannot be opened .....................................................................187
Troubleshoot installation issues ............................................................................................188
Hardware installation suggestions ..................................................................................188
Software installation suggestions .................................................................................... 188
Solve alignment page problems ...................................................................................... 189
Solve software installation problems ...............................................................................189
Solve network problems .................................................................................................190
Solve wireless problems .................................................................................................191
Clear jams ............................................................................................................................192
Clear a jam in the device ................................................................................................193
Clear jams in the ADF .....................................................................................................195
Tips for avoiding jams .....................................................................................................197
A HP supplies and accessories
Order printing supplies online ...............................................................................................198
Accessories ..........................................................................................................................198
Supplies ................................................................................................................................198
Ink cartridges ..................................................................................................................198
Printheads ......................................................................................................................199
HP media ........................................................................................................................199
B Support and warranty
Obtain electronic support ......................................................................................................200
Contents
7
Obtain HP telephone support ...............................................................................................200
Before you call ................................................................................................................200
Telephone support numbers ...........................................................................................201
Hewlett-Packard limited warranty statement .........................................................................203
Prepare the device for shipment ...........................................................................................204
Remove the ink cartridges and printheads before shipment ...........................................204
Remove the control-panel faceplate ...............................................................................205
Pack the device ....................................................................................................................206
C Device specifications
Physical specifications ..........................................................................................................208
Product features and capacities ...........................................................................................208
Processor and memory specifications ..................................................................................209
System requirements ............................................................................................................209
Network protocol specifications ............................................................................................210
Embedded Web server specifications ................................................................................... 210
Print specifications ................................................................................................................210
Print resolution ................................................................................................................210
Copy specifications ...............................................................................................................211
Fax specifications .................................................................................................................211
Scan specifications ...............................................................................................................212
Direct Digital Filing specifications .........................................................................................212
Environmental specifications ................................................................................................212
Electrical specifications .........................................................................................................212
Acoustic emission specifications (print in Draft mode, noise levels per ISO 7779) ...............212
Supported devices ................................................................................................................213
Memory card specifications ..................................................................................................213
D Regulatory information
FCC statement .....................................................................................................................214
Shielded cables ..............................................................................................................214
Exposure to radio frequency radiation (wireless products only) ......................................215
Notice to users of the U.S. telephone network ................................................................216
Notice to users of the Canadian telephone network .............................................................217
Notice to users in the European Economic Area ..................................................................218
Other regulatory information .................................................................................................218
EMI statement (Korea) ....................................................................................................218
VCCI statement (Japan) .................................................................................................219
Regulatory model number ..............................................................................................219
Power cord statement .....................................................................................................219
LED classification ...........................................................................................................219
Regulatory information for wireless products ........................................................................219
Notice to users in Canada/Note à l'attention des utilisateurs Canadien ..........................220
Notice to users in Brazil/Notificação de Normas de Uso de Dispositivos Sem Fio do
Brasil ...............................................................................................................................220
Notice to users in the European Union (English) ............................................................221
Notice to users in France ................................................................................................222
Notice to users in Germany ............................................................................................223
Notice to users in Italy ....................................................................................................224
Notice to users in Spain ..................................................................................................225
Declaration of conformity ......................................................................................................226
8
Environmental sustainability program ...................................................................................228
Reduction and elimination ..............................................................................................228
Power consumption ........................................................................................................228
Battery information ..........................................................................................................228
Material safety data sheets .............................................................................................229
Recycling ........................................................................................................................229
Product packaging ....................................................................................................229
Plastics .....................................................................................................................229
Disposal of waste equipment by users in private households in the European
Union ........................................................................................................................229
HP products and supplies .........................................................................................229
Index...........................................................................................................................................230
Contents
9
1 Get started
This guide provides details about how to use the device and to resolve problems.
•Find other resources for the product
•Accessibility
•Understand the HP All-in-One parts
Find other resources for the product
You can obtain product information and further troubleshooting resources that are not
included in this guide from the following resources:
Resource Description Location
Setup poster Provides illustrated setup
information.
A printed version of the
document is provided with
the device.
Getting started guide Provides instructions for
setting up the device and
information about the
warranty and safety issues.
A printed version of the
document is provided with
the device.
Readme file and release notes Provide late-breaking
information and
troubleshooting tips.
Included on the Starter CD.
Embedded Web server
(network connection)
Allows you to view status
information, change settings,
and manage the device from
any computer on the network.
For more information, see
Embedded Web server.
Available through any
standard Web browser.
Toolbox (Microsoft®
Windows®)
Provides information about
printhead health and access
to maintenance services.
For more information, see
Toolbox (Windows).
The Toolbox is typically
installed with the device
software as an available
installation option.
HP Printer Utility (Mac OS) Contains tools to configure
print settings, calibrate the
device, clean the printheads,
print the configuration page,
order supplies online, and
find support information from
the Web site. You can also
configure settings for
wireless printing.
For more information, see HP
Printer Utility (Mac OS).
The HP Printer Utility is
typically installed with the
device software.
10 Get started
Resource Description Location
HP Instant Support Helps you quickly identify,
diagnose, and resolve
printing problems.
For more information, see HP
Instant Support.
Available through any
standard Web browser or
through the Toolbox
(Windows).
Control panel Provides status, error, and
warning information about
operations.
For more information, see
Control panel.
Logs and reports Provides information about
events that have occurred.
For more information, see
Monitor the device.
Self-test diagnostic page •Device information:
•Product name
•Model number
•Serial number
•Firmware version
number
•Accessories installed (for
example, the duplexer)
•Number of pages printed
from the trays and
accessories
•Ink levels
•Printhead health status
For more information, see
Understand the self-test
diagnostic page.
Network configuration page Provides network
configuration information.
For more information, see
Understand the network
configuration page.
Print quality diagnostic page Diagnoses issues that affect
print quality and helps you
decide whether to run any
maintenance tools to improve
the print quality of your
printouts.
For more information, see To
print the print quality
diagnostic page.
HP Web sites Provide the latest printer
software, and product and
support information.
www.hp.com/support
www.hp.com
HP telephone support Lists information to contact
HP. During the warranty
period, this support is often
free of charge.
For more information, see
Obtain HP telephone support.
HP photo and imaging
software help
Provides information about
using the software.
For more information, see
Use the HP photo and
imaging software.
Accessibility
The device provides a number of features that make it accessible for people with
disabilities.
(continued)
Accessibility 11
Visual
The device software is accessible for users with visual impairments or low vision
through the use of your operating system's accessibility options and features. It also
supports most assistive technology such as screen readers, Braille readers, and voice-
to-text applications. For users who are color blind, colored buttons and tabs used in
the software and on the control panel have simple text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the device software functions can be executed
through keyboard commands. The software also supports Windows accessibility
options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device
doors, buttons, paper trays, and paper guides can be operated by users with limited
strength and reach.
Support
For more details about the accessibility of this product and HP's commitment to
product accessibility, visit HP's Web site at www.hp.com/accessibility.
For accessibility information for the Mac OS, visit the Apple Web site at
www.apple.com/accessibility.
Understand the HP All-in-One parts
• Front view
•Printing supplies area
•Memory card slots
•Back view
•Control panel
•Connection information
Chapter 1
12 Get started
Front view
1Automatic document feeder (ADF)
2Scanner glass
3Control panel (differs based on the HP All-in-One model that you have)
4Display (differs based on the model that you have)
5Output tray
6Output tray extension
7Length/width guides
8Tray 1
9Tray 2 (available with some models)
10 Front universal serial bus (USB) port (PictBridge-enabled)
11 Memory card slots
12 Memory device light
13 Document feeder tray
14 Width guides
Understand the HP All-in-One parts 13
Printing supplies area
1Ink cartridge door
2Ink cartridges
3Print-carriage access door
4 Printheads
5Printhead latch
Memory card slots
1CompactFlash (types I and II)
2Secure Digital, MultimediaCard (MMC), Secure MMC
3xD
4Memory Stick, Magic Gate Memory Stick, Memory Stick Duo, Memory Stick Pro
5Front universal serial bus (USB) port (PictBridge-enabled)
Chapter 1
14 Get started
Back view
1Power input
2Ethernet network port
3Rear universal serial bus (USB) port
4Fax ports (1-LINE and 2-EXT) (available on some models)
5Rear access panel (for models with no duplexer)
6Automatic two-sided printing accessory (duplexer) (available on some models)
Control panel
The layout and functions available on the control panel depend on which model that
you have.
The following sections describe control panel buttons, lights, and displays. Your model
might not have all of the features described.
Understand the HP All-in-One parts 15
Control panel buttons and lights
The following diagram and related table provide a quick reference to the control panel
features.
Label Name and Description
1One-touch speed-dial buttons: Access the first five speed-dial numbers.
2Speed Dial: Selects a speed-dial number.
3Scan Menu: Presents the Scan To menu for selecting a scan destination.
4Digital Filing: Scans and saves a document to a folder and shares documents with other
people on your network.
5Fax Menu: Presents the Fax menu for selecting options.
6The button name and functionality depends on the country/region in which the device is sold.
Resolution: Adjusts the resolution for the fax you are sending.
Junk Fax Blocker: Presents the Junk Fax Blocker Set Up menu for managing unwanted fax
calls. You are required to subscribe to a caller ID service to use this feature.
7Keypad: Enters fax numbers, values, or text.
8Display: View menus and messages.
9Left arrow: Decreases values on the display.
10 OK: Selects a menu or a setting on the display.
11 Right arrow: Increases values on the display.
12 Attention light: When blinking, the attention light indicates an error has occurred that requires
your attention.
13 Reduce/Enlarge: Changes the size of a copy for printing.
14 Copy Menu: Presents the Copy menu for selecting options.
15 Number of Copies: Select the number of copies to be printed.
16 Photo Menu: Presents the Photo menu for selecting options.
Chapter 1
16 Get started
Label Name and Description
17 The button name and functionality depends on the model and the country/region in which the
device is sold.
Proof Sheet: Prints a proof sheet when a memory card is inserted in a memory card slot. A
proof sheet shows thumbnail views of all the photos on the memory card. You can select
photos on the proof sheet, and then print those photos by scanning the proof sheet.
Rotate: Rotate the current image on the display. The rotated image can be printed.
18 Power: Turns the device on or off. The Power button is lit when the device is on. The light
blinks while performing a job.
When the device is turned off, a minimal amount of power is still supplied. To completely
disconnect the power supply, turn the device off, and then unplug the power cord.
19 Zoom Out: Reduces the size of the image on the display.
20 Zoom In: Increases the size of the image on the display.
21 PRINT PHOTOS: Selects the photo function. Use this button to print photos from a memory
card or storage device, or to save photos to your computer.
22 Quality: Selects Best, Normal, or Fast quality for copying.
23 START COPY Color: Starts a color copy job.
24 START COPY Black: Starts a black-and-white copy job.
25 Collate: Organizes the copies in order so they are ready to use when the copying job finishes.
26 Cancel: Stops a job, exits a menu, or exits settings.
27 Help: Displays the Help menu. You can choose from a list of help topics. When you make a
selection, the detailed help information is displayed on the monitor of a connected computer.
28 Back: Moves you one level up in the menu.
29 2-sided: Performs a two-sided copy or fax job.
30 Setup: Presents the Setup Menu for generating reports, changing fax and other maintenance
settings, and accessing the Help menu. The topic that you select from the Help menu opens
a help window on your computer screen.
31 Auto Answer: When this button is lit, the device automatically answers incoming phone
calls. When off, the device does not answer any incoming fax calls.
32 START FAX Color: Starts a color fax.
33 START FAX Black: Starts a black-and-white fax.
34 Redial/Pause: Redials the most recently dialed number, or inserts a 3-second pause in a fax
number.
35 START SCAN: Starts a scan job and sends it to the destination you selected using the Scan
To button.
(continued)
Understand the HP All-in-One parts 17
Color display
NOTE: This type of display is available on some models.
The following icons appear at the bottom of the color display to provide important
information. Some of the icons appear only if your device has network capability. For
more information about networking, see Configure network options.
Icon Purpose
Shows the amount of ink in the ink cartridge. The color of the icon
corresponds to the color of the ink cartridge, and the fill level of the icon
corresponds to the fill level of the ink cartridge.
Shows that an unknown ink cartridge is inserted. This icon might appear if an
ink cartridge contains non-HP ink.
Shows that a wired network connection exists.
Shows that the device has wireless networking capability, but no wireless
network connection exists. This icon is gray when a wireless network signal is
not available, and blue when a signal exists. This is for infrastructure mode.
(This feature is supported on some models.) For more information, see Set up
the device for wireless communication (some models only).
Shows that a wireless network connection exists. The signal strength is
indicated by the number of curved lines. This is for infrastructure mode. (This
feature is supported on some models.) For more information, see Set up the
device for wireless communication (some models only).
Shows that an ad hoc, or computer-to-computer, wireless network connection
exists. (This feature is supported on some models.) For more information, see
Set up the device for wireless communication (some models only).
Shows that a Bluetooth adapter is installed, and a connection exists. A
separate Bluetooth adapter is required. For more information, see Accessories.
For more information on setting up Bluetooth, see Guidelines for ensuring
wireless network security.
Chapter 1
18 Get started
Two-line display
NOTE: This type of display is available on some models.
The two-line display shows status and error messages, menu options, and advisory
messages. If you insert a memory card or connect a camera, the display goes into
photo state and shows the top of the Photo menu.
Connection information
Description Recommended
number of connected
computers for best
performance
Supported software
features
Setup instructions
USB connection One computer
connected with a USB
cable to the rear USB
2.0 high-speed port on
the device.
All features are
supported, except
Webscan. For
information, see Use
Webscan via embedded
Web server.
Follow the getting
started guide for
detailed instructions.
Ethernet (wired)
connection
Up to five computers
connected to the device
using a hub or router.
All features are
supported, including
Webscan.
Follow the instructions
in the getting started
guide, and then see To
share the device on a
locally shared network
in this guide for further
instructions.
Printer sharing Up to five computers.
The host computer must
be turned on at all
times, or the other
computers cannot print
to the device.
All features resident on
the host computer are
supported. Only print is
supported from the
other computers.
Follow the instructions
in To share the device
on a locally shared
network.
802.11 wireless Up to five computers
connected to the device
using a hub or router.
All features are
supported, including
Webscan.
Follow the instructions
in Set up the device for
wireless communication
(some models only).
HP bt300, Printer and
PC Adapter with
One Bluetooth device or
computer.
Printing from a
Bluetooth device such
Follow the instructions
in Set up the device for
Understand the HP All-in-One parts 19
Description Recommended
number of connected
computers for best
performance
Supported software
features
Setup instructions
Bluetooth® Wireless
Technology
as a PDA, camera
phone, or Bluetooth-
enabled computer.
Bluetooth
communication.
Chapter 1
20 Get started
2Install the accessories
This section contains the following topics:
•Install the duplexer
•Install Tray 2
•Turn on accessories in the print driver
Install the duplexer
NOTE: This feature is available with some models of the device.
You can print on both sides of a sheet of paper automatically when the optional
automatic two-sided printing accessory (duplexer) is installed. For information on using
the duplexer, see Print on both sides (duplexing).
To install the duplexer
1. Push the buttons on the rear access panel and remove the panel from the device.
2. Slide the duplexer into the device until the unit locks into place. Do not press the
buttons on either side of the duplexer when installing the unit; use them only for
removing the unit from the device.
Install Tray 2
NOTE: This feature is available with some models of the device.
Install the accessories 21
Tray 2 can hold up to 350 sheets of plain paper. For ordering information, see
Accessories.
To install Tray 2
1. Unpack the tray, remove the packing tapes and materials, and move the tray to the
prepared location. The surface must be sturdy and level.
2. Turn off the device, and disconnect the power cord.
3. Set the device on top of the tray.
CAUTION: Be careful to keep your fingers and hands clear of the bottom of
the device.
4. Connect the power cord and turn on the device.
5. Enable Tray 2 in the print driver. For more information, see Turn on accessories in
the print driver.
Turn on accessories in the print driver
• To turn on accessories on Windows computers
•To turn on accessories on Macintosh computers
Chapter 2
22 Install the accessories
To turn on accessories on Windows computers
After you install the device software on Windows computers, Tray 2 must be turned on
in the print driver in order for it to work with the device. (The duplexer does not need to
be turned on.)
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
3. Select one of these tabs: Configure, Device Settings, or Device Options. (The
name of the tab depends on the print driver and the operating system.) On the
selected tab, click the accessory that you want to turn on, click Installed from the
drop-down menu, and then click OK.
To turn on accessories on Macintosh computers
The Mac OS automatically turns on all accessories in the print driver when you install
the device software. If you add a new accessory later, follow these steps:
1. Click the Printer Setup Utility icon in the Dock.
2. On the Printer List window, click once on the device you want to set up to select it.
3. From the Printers menu, select Show info.
4. Click the Names and Location drop-down menu and select Installable Options.
5. Check the accessory that you want to turn on.
6. Click Apply Changes.
Turn on accessories in the print driver 23
3 Use the all-in-one
This section contains the following topics:
•Use control panel menus
•Control-panel message types
•Change device settings
•Use the HP Solution Center (Windows)
•Use the HP photo and imaging software
•Text and symbols
•Load the originals
•Select print media
•Load media
•Configure trays
•Print on special and custom-sized media
•Print borderless
•Set up speed-dial entries (some models only)
Use control panel menus
The following sections provide a quick reference to top-level menus that appear on the
control-panel display. To display a menu, press the menu button for the function you
want to use.
NOTE: The type of display on the control panel—color display or two-line display
—depends on the model you have.
•Scan menu: Presents a list of destinations; for example, HP photo and imaging
software. On some models, you can scan and reprint a photo or scan to a memory
card.
•Fax menu: Allows you to enter a fax or speed-dial number, or display the Fax
menu. Menu options include:
• Modifying resolution
• Lightening/darkening
• Sending delayed faxes
• Setting up new defaults
•Copy menu: Menu options include:
• Selecting copy quantities
• Reducing/enlarging
• Selecting media type and size
•Photo menu: Menu options include:
• Selecting print options
• Using special features
• Editing
24 Use the all-in-one
• Transferring to a computer
• Selecting a proof sheet
Control-panel message types
This section contains the following topics:
•Status messages
•Warning messages
•Error messages
•Critical error messages
Status messages
Status messages reflect the current state of the device. They inform you of normal
operation and require no action to clear them. They change as the state of the device
changes. Whenever the device is ready, not busy, and has no pending warning
messages, the status message READY appears if the device is turned on.
Warning messages
Warning messages inform you of events that require your attention, but they do not
prevent the device from operating. An example of a warning message is CYAN INK
LOW. These messages appear until you resolve the condition.
Error messages
Error messages communicate that some action must be performed, such as adding
media or clearing a media jam. These messages are usually accompanied by a
blinking red Attention light. Take the appropriate action to continue printing.
If the error message shows an error code, press the Power button to turn off the
device, and then turn it on again. In most situations, this action solves the problem. If
the message persists, your device might need service. Write down the error code, and
then go to HP Instant Support to learn more about possible causes for the message.
For more information, see HP Instant Support.
Critical error messages
Critical error messages inform you of a device failure. Some of these messages can
be cleared by pressing the Power button to turn off the device, and then turning it on
again. If a critical error persists, service is required. For more information, see Support
and warranty.
Change device settings
You can change the device settings from these places:
• From the control panel.
• From the HP Solution Center (Windows) or HP Device Manager (Mac OS). For
more information, see Use the HP photo and imaging software.
• From the embedded Web server. For more information, see Embedded Web server.
Control-panel message types 25
NOTE: When you are configuring settings in HP Solution Center or in HP Device
Manager, you cannot see the settings that have been configured from the control
panel (such as the scan settings).
To change settings from the control panel
1. At the control panel, press the menu button for the function you are using (for
example, Copy Menu).
2. To reach the option that you want to change, use one of the following methods:
• Press a control-panel button, and then use the left or right arrow keys to adjust
the value.
• Select the option from the menu on the control-panel display.
3. Select the value that you want, and then press OK.
To change settings from the HP photo and imaging software (Mac OS)
1. Click the HP Device Manager icon in the Dock.
2. Select the device in the Devices drop-down menu.
3. On the Information and Settings menu, click an item that you want to change.
To change settings from the embedded Web server
1. Open the embedded Web server.
2. Select the page with the setting you want to change.
3. Change the setting and then click Apply.
Use the HP Solution Center (Windows)
On a Windows computer, the HP Solution Center is the entry point for the
HP Photosmart Software. Use the HP Solution Center to change print settings, start
the Fax Setup Wizard, order supplies, and access the onscreen Help.
The features available in the HP Solution Center vary depending on the devices you
have installed. The HP Solution Center is customized to show icons that are
associated with the selected device. If the selected device is not equipped with a
particular feature, then the icon for that feature does not appear in the HP Solution
Center.
If the HP Solution Center on your computer does not contain any icons, an error might
have occurred during the software installation. To correct this, use the Control Panel in
Windows to completely uninstall the HP Photosmart Software, and then reinstall the
software. For more information, see the onscreen Help that came with the device.
For information about opening the HP Solution Center, see Use the HP photo and
imaging software.
Use the HP photo and imaging software
You can use the HP photo and imaging software to access many features that are not
available from the control panel.
Chapter 3
26 Use the all-in-one
The software is installed on your computer during setup. For further information, see
the setup documentation that came with your device.
Access to the HP photo and imaging software differs by operating system (OS). For
example, if you have a Windows computer, the HP photo and imaging software entry
point is the HP Photosmart Software window. If you have a Macintosh computer, the
HP photo and imaging software entry point is the HP Photosmart Studio window.
Regardless, the entry point serves as the launching pad for the HP photo and imaging
software and services.
To open the HP Photosmart Software on a Windows computer
1. Do one of the following:
• On the Windows desktop, double-click the HP Photosmart Software icon.
• In the system tray at the far right of the Windows taskbar, double-click the HP
Digital Imaging Monitor icon.
• On the taskbar, click Start, point to Programs or All Programs, select HP,
and then click the HP Photosmart Software.
2. If you have more than one HP device installed, select the tab with your product's
name.
NOTE: On a Windows computer, the features available in the HP Photosmart
Software vary depending on the devices you have installed. The software is
customized to show icons that are associated with the selected device. If the
selected device is not equipped with a particular feature, then the icon for that
feature does not appear in the software.
TIP: If the HP Photosmart Software on your computer does not contain any
icons, an error might have occurred during the software installation. To correct
this, use the Control Panel in Windows to completely uninstall the
HP Photosmart Software; then reinstall the software. For more information, see
the Getting Started Guide that came with your device.
To open the HP Photosmart Studio software on a Macintosh computer
1. Click the HP Photosmart Studio icon in the Dock.
The HP Photosmart Studio window appears.
2. In the HP Photosmart Studio task bar, click Devices.
The HP Device Manager window appears.
3. Select your device from the Device drop-down menu.
From here, you can scan, send faxes, import documents, and perform
maintenance procedures such as checking the ink levels for the ink cartridges.
NOTE: On a Macintosh computer, the features available in the
HP Photosmart Studio software vary depending on the selected device.
TIP: When the HP Photosmart Studio software is opened, you can gain
access to the Dock menu shortcuts by selecting and holding the mouse button
over the HP Photosmart Studio icon in the Dock.
Use the HP photo and imaging software 27
Text and symbols
You can use the keypad on the control panel to enter text and symbols. You can also
enter text and symbols from the control panel by using the visual keyboard (some
models only). The visual keyboard appears automatically on the color display when
you set up a wired or wireless network, the fax header, or speed-dial entries.
You can also enter symbols from the keypad when you dial a fax or phone number.
When the device dials the number, it interprets the symbol and responds accordingly.
For example, if you enter a dash in the fax number, the device will pause before
dialing the remainder of the number. A pause is useful if you need to gain access to an
outside line before dialing the fax number.
NOTE: If you want to enter a symbol in your fax number, such as a dash, you
need to enter the symbol by using the keypad.
Type numbers and text on the control-panel keypad
You can enter text or symbols by using the keypad on the control panel.
After you are done entering text, press OK to store your entry.
To enter text
1. Press the keypad numbers that correspond to the letters of a name. For example,
the letters a, b, and c correspond to the number 2, as shown on the button below.
TIP: Press a button multiple times to see the available characters. Depending
on your language and country/region setting, other characters might be
available in addition to the ones shown on the keypad.
2. After the correct letter appears, wait for the cursor to advance automatically to the
right, or press the right arrow button. Press the number that corresponds to the
next letter in the name. Press the button multiple times until the correct letter
appears. The first letter of a word is automatically set to uppercase.
To enter a space, pause, or symbol
• To insert a space, press Space.
• To enter a pause, press Redial/Pause. A dash appears in the number sequence.
• To enter a symbol, such as @, press the Symbols button repeatedly to scroll
through the list of available symbols: asterisk (*), dash (-), ampersand (&), period
(.), slash (/), parentheses ( ), apostrophe ('), equals (=), number sign (#), at (@),
underscore (_), plus (+), exclamation (!), semicolon (;), question (?), comma (,),
colon (:), percent (%), and approximation (~).
To erase a letter, number, or symbol
▲If you make a mistake, press the left arrow button to clear it, and then make the
correct entry.
Chapter 3
28 Use the all-in-one
Type text using the visual keyboard (some models only)
You can enter text or symbols by using the visual keyboard that automatically appears
on the color display when you must enter text. For example, the visual keyboard
automatically appears when you are setting up a wired or wireless network, the fax
header, or speed-dial entries.
To enter text by using the visual keyboard
1. To select a letter, number, or symbol using the visual keyboard, press the arrow
keys to highlight the appropriate selection.
To enter lowercase letters, uppercase letters, numbers, and symbols
• To enter lowercase letters, select the abc button on the visual keyboard, and
then press OK.
• To enter uppercase letters, select the ABC button on the visual keyboard, and
then press OK.
• To enter numbers and symbols, select the 123 button on the visual keyboard,
and then press OK.
To add a space
To add a space, press the right arrow button on the visual keyboard, and then
press OK.
NOTE: Make sure you use the right arrow button on the visual keyboard to
add a space. You cannot add a space by using the arrow buttons on the
control panel.
2. When you have highlighted the appropriate letter, number, or symbol, press OK on
the control panel to select it.
The selection appears on the color display.
TIP: To erase a letter, number, or symbol, select Clear on the visual
keyboard, and then press OK.
3. When you are finished entering text, numbers, or symbols, select Done on the
visual keyboard, and then press OK.
Text and symbols 29
Available symbols for dialing fax numbers (some models only)
To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of
symbols. The following table provides the symbols that you can use in a fax or phone
number sequence, fax header information, and speed-dial entries.
Available
symbols
Description Available when entering
*Displays an asterisk symbol when
required for dialing.
Fax header name, speed-dial
names, speed-dial numbers, fax or
phone numbers, and monitor dial
entries
-When auto-dialing, the device enters a
pause in the number sequence.
Fax header name, fax header
number, speed-dial names, speed-
dial numbers, and fax or phone
numbers
( ) Displays a left or right parenthesis to
separate numbers, such as area codes,
for easier reading. These symbols do
not affect dialing.
Fax header name, fax header
number, speed-dial names, speed-
dial numbers, and fax or phone
numbers
WWhen auto-dialing, W causes the device
to wait for a dial tone before continuing
to dial.
Speed-dial numbers and fax or
phone numbers
RDuring auto-dialing, the R functions the
same as a Flash button on your
telephone.
Speed-dial numbers and fax or
phone numbers
+Displays a plus symbol. This symbol
does not affect dialing.
Fax header name, fax header
number, speed-dial names, speed-
dial numbers, and fax or phone
numbers
Load the originals
You can load an original for a copy, fax, or scan job in the automatic document feeder
or on the scanner glass. Originals that are loaded in the automatic document feeder
are automatically fed into the device.
Load an original in the automatic document feeder (ADF)
You can copy, scan, or fax a one-sided or two-sided, single- or multiple-page, A4- or
letter-size document by placing it in the document feeder tray.
CAUTION: Do not load photos in the ADF; this might cause damage to your
photos.
NOTE: Two-sided legal-size documents cannot be scanned, copied, or faxed
using the ADF. Some features, such as the Fit to Page copy feature, do not work
when you load your originals in the ADF. You must load your originals on the glass.
The document feeder tray holds a maximum of 50 sheets of plain paper.
Chapter 3
30 Use the all-in-one
To load an original in the document feeder tray
1. Load your original, with the print side up, into the document feeder tray. Place the
pages so that the top edge of the document goes in first. Slide the media into the
automatic document feeder until you hear a beep or see a message on the display
indicating that the loaded pages were detected.
TIP: For more help on loading originals in the automatic document feeder,
refer to the diagram engraved in the document feeder tray.
2. Slide the width guides inward until they stop at the left and right edges of the media.
NOTE: Remove all originals from the document feeder tray before lifting the lid on
the device.
Load an original on the scanner glass
You can copy, scan, or fax up to letter- or A4-size originals by loading them on the
glass. Some models support legal-size originals on the glass. If your original contains
multiple full-size pages, load it in the automatic document feeder. If your model does
not support legal-size originals on the glass, load legal-size originals in the automatic
document feeder.
NOTE: Many of the special features will not work correctly if the glass and lid
backing are not clean. For more information, see Clean the device.
To load an original on the scanner glass
1. Remove all originals from the document feeder tray, and then lift the lid.
2. Load your original print side down in the right front corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along
the edge of the glass.
Load the originals 31
3. Close the lid.
Select print media
The device is designed to work well with most types of office media. It is best to test a
variety of print media types before buying large quantities. Use HP media for optimum
print quality. Visit the HP Web site at www.hp.com for more information about HP
media.
Tips for selecting and using print media
For the best results, observe the following guidelines.
• Always use media that conforms to the device specifications. For more
information, see Understand specifications for supported media.
• Load only one type of media at a time into a tray.
• For Tray 1 and Tray 2, load media print-side down and aligned against the right
and back edges of the tray. Tray 2 is available with some models. For more
information, see Load media.
• Tray 2 is designed to hold only plain paper.
• Do not overload the trays. For more information, see Understand specifications for
supported media.
• To prevent jams, poor print quality, and other printing problems, avoid the following
media:
• Multipart forms
• Media that is damaged, curled, or wrinkled
• Media with cutouts or perforations
• Media that is heavily textured, embossed, or does not accept ink well
• Media that is too lightweight or stretches easily
Cards and envelopes
• Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, or
windows. Also avoid cards and envelopes with thick, irregular, or curled edges, or
areas that are wrinkled, torn, or otherwise damaged.
• Use tightly constructed envelopes, and make sure the folds are sharply creased.
• Load envelopes with the flaps facing up.
Chapter 3
32 Use the all-in-one
Photo media
• Use the Best mode to print photographs. Note that in this mode, printing takes
longer and more memory is required from your computer.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Transparencies
• Insert transparencies with the rough side down and the adhesive strip pointing
towards the back of the device.
• Use the Normal mode to print transparencies. This mode provides longer drying
time and ensures that the ink dries completely before the next page is delivered to
the output tray.
• Remove each sheet as it prints and set it aside to dry. Allowing wet media to stack
up may cause smearing.
Custom-sized media
• Use only custom-sized media that is supported by the device.
• If your application supports custom-sized media, set the media size in the
application before printing the document. If not, set the size in the print driver. You
might need to reformat existing documents to print them correctly on custom-sized
media.
Understand specifications for supported media
Use the Understand supported sizes and Understand supported media types and
weights tables to determine the correct media to use with your device, and determine
what features will work with your media.
•Understand supported sizes
•Understand supported media types and weights
Understand supported sizes
NOTE: Tray 2 and the duplexer are available with some models.
Media size Tray 1 Tray 2 Duplexer ADF
Standard media sizes
U.S. Letter (216 x 279 mm; 8.5 x
11 inches)
8.5 x 13 inches (216 x 330 mm)*
U.S. Legal (216 x 356 mm; 8.5 x
14 inches)
A4 (210 x 297 mm; 8.3 x 11.7
inches)
U.S. Executive (184 x 267 mm;
7.25 x 10.5 inches)
Select print media 33
Media size Tray 1 Tray 2 Duplexer ADF
U.S. Statement (140 x 216 mm;
5.5 x 8.5 inches)
B5 (182 x 257 mm; 7.17 x 10.12
inches)
A5 (148 x 210 mm; 5.8 x 8.3
inches)
6 x 8 inches*
Borderless A4 (210 x 297 mm;
8.3 x 11.7 inches)*
Borderless A5 (148 x 210 mm;
5.8 x 8.3 inches)*
Borderless B5 (182 x 257 mm;
7.17 x 10.12 inches)*
Envelopes
U.S. #10 Envelope (105 x 241
mm; 4.12 x 9.5 inches)*
Monarch Envelope (98 x 191 mm;
3.88 x 7.5 inches)*
HP Greeting Card Envelope (111
x 152 mm; 4.38 x 6 inches)*
A2 Envelope (111 x 146 mm;
4.37 x 5.75 inches)*
DL Envelope (110 x 220 mm; 4.3
x 8.7 inches)*
C5 Envelope (162 x 229 mm; 6.4
x 9 inches)*
C6 Envelope (114 x 162 mm; 4.5
x 6.4 inches)*
Japanese Envelope Chou #3
(120 x 235 mm; 4.7 x 9.3 inches)*
Japanese Envelope Chou #4 (90
x 205 mm; 3.5 x 8.1 inches)*
Cards
Index card (76.2 x 127 mm; 3 x 5
inches)*
Index card (102 x 152 mm; 4 x 6
inches)*
Index card (127 x 203 mm; 5 x 8
inches)*
A6 card (105 x 148.5 mm; 4.13 x
5.83 inches)*
Chapter 3
(continued)
34 Use the all-in-one
Media size Tray 1 Tray 2 Duplexer ADF
Borderless A6 card (105 x 148.5
mm; 4.13 x 5.83 inches)*
Hagaki** (100 x 148 mm; 3.9 x
5.8 inches)*
Photo media
Photo media (76.2 x 127 mm; 3 x
5 inches)*
Photo media (102 x 152 mm; 4 x
6 inches)*
Photo media (5 x 7 inches)*
Photo media (8 x 10 inches)*
Photo media (10 x 15 cm)*
Photo L (89 x 127 mm; 3.5 x 5
inches)*
Borderless photo media (102 x
152 mm; 4 x 6 inches)*
Borderless photo media (5 x 7
inches)*
Borderless photo media (8 x 10
inches)*
Borderless photo media (8.5 x 11
inches)*
Borderless photo media (10 x 15
cm)*
Borderless Photo L (89 x 127
mm; 3.5 x 5 inches)*
Other media
Custom-sized media between
76.2 to 216 mm wide and 127 to
356 mm long (3 to 8.5 inches
wide and 5 to 14 inches long) *
Custom-sized media (ADF)
between 127 to 216 mm wide and
241 to 305 mm long (5 to 8.5
inches wide and 9.5 to 12 inches
long)
Panorama (4 x 10 inches, 4 x 11
inches, and 4 x 12 inches) *
Borderless panorama (4 x 10
inches, 4 x 11 inches, and 4 x 12
inches) *
(continued)
Select print media 35
* Not compatible for use with the ADF for single- or double- sided printing
** The device is compatible with plain and inkjet hagaki from Japan Post only. It is not
compatible with photo hagaki from Japan Post.
Understand supported media types and weights
NOTE: Tray 2 and the duplexer are available with some models.
Tray Type Weight Capacity
Tray 1 Paper 60 to 105 g/m2
(16 to 28 lb bond)
Up to 250 sheets of
plain paper
(25 mm or 1 inch
stacked)
Transparencies Up to 70 sheets
(17 mm or 0.67 inch
stacked)
Photo media 280 g/m2
(75 lb bond)
Up to 100 sheets
(17 mm or 0.67 inch
stacked)
Labels Up to 100 sheets
(17 mm or 0.67 inch
stacked)
Envelopes 75 to 90 g/m2
(20 to 24 lb bond
envelope)
Up to 30 sheets
(17 mm or 0.67 inch
stacked)
Cards Up to 200 g/m2
(110 lb index)
Up to 80 cards
Tray 2 Plain paper only 60 to 105 g/m2
(16 to 28 lb bond)
Up to 350 sheets of
plain paper
(35 mm or 1.38 inch
stacked)
Duplexer Paper 60 to 105 g/m2
(16 to 28 lb bond)
Not applicable
Output-bin All supported media Up to 150 sheets of
plain paper (text
printing)
Chapter 3
36 Use the all-in-one
Set minimum margins
The document margins must match (or exceed) these margin settings in portrait
orientation.
Media (1) Left
margin
(2) Right
margin
(3) Top
margin
(4) Bottom
margin*
U.S. Letter
U.S. Legal
A4
U.S. Executive
U.S. Statement
8.5 x 13 inch
B5
A5
Cards
Custom-sized media
Photo media
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
Envelopes 3.3 mm (0.13
inch)
3.3 mm (0.13
inch)
16.5 mm
(0.65 inch)
16.5 mm
(0.65 inch)
* To achieve this margin setting on a computer running Windows, click the Advanced
tab in the print driver, and select Minimize Margins.
NOTE: If you are using the duplexer (available with some models), the minimum
top and bottom margins must match or exceed 12 mm (0.47 inch).
Load media
This section provides instructions for loading media into the device.
NOTE: Tray 2 is available with some models. For ordering information, see Order
printing supplies online.
Load media 37
To load Tray 1 (main tray)
1. Lift the output tray.
2. Insert the media print-side down along the right of the tray. Make sure the stack of
media aligns with the right and back edges of the tray, and does not exceed the
line marking in the tray.
NOTE: Do not load paper while the device is printing.
3. Slide the media guides in the tray to adjust them for the media size that you have
loaded, and then lower the output tray.
4. Pull out the extension on the output tray.
Chapter 3
38 Use the all-in-one
To load Tray 2
1. Pull the tray out of the device by grasping under the front of the tray.
2. Insert the paper print-side down along the right of the tray. Make sure the stack of
paper aligns with the right and back edges of the tray, and does not exceed the
line marking in the tray.
NOTE: Tray 2 can be loaded only with plain paper.
3. Slide the media guides in the tray to adjust them for the size that you have loaded.
Load media 39
4. Gently reinsert the tray.
5. Pull out the extension on the output tray.
Configure trays
NOTE: Tray 2 is available with some models. For ordering information, see Order
printing supplies online.
By default, the device draws media from Tray 1. If Tray 1 is empty, the device draws
media from Tray 2 (if it is installed and loaded with media). You can change this
default behavior by using the following features:
•Tray Lock: Use this feature to protect special media such as letterhead or
preprinted media from accidental use. If the device runs out of media while printing
a document, it will not use media from a locked tray to complete the print job.
•Default Tray: Use this feature to determine the first tray from which the device
draws media.
NOTE: To use the tray lock and default tray settings, you must select the
automatic tray selection option in the device software. If the device is on a network
and you set a default tray, the setting will affect all users of the device.
Tray 2 is designed to hold only plain paper.
The following table lists possible ways you can use the tray settings to meet your
printing needs.
I want to... Follow these steps
Load both trays with the same media, and
have the device pick media from one tray if
the other one is empty.
•Load media in Tray 1 and Tray 2. For
more information, see Load media.
•Make sure tray lock is disabled.
Have both special media (such as
transparencies or letterhead) and plain paper
loaded in the trays.
•Load special media in Tray 1 and plain
paper in Tray 2.
•Make sure tray lock is set to Tray 1.
Load media in both trays but have the device
pick media from a specific tray first.
•Load media in Tray 1 and Tray 2.
•Make sure default tray is set to the
appropriate tray.
Chapter 3
40 Use the all-in-one
To configure the trays
1. Make sure the device is turned on.
2. Perform one of the following:
•Embedded Web server: Click the Settings tab and click Paper Handling in
the left panel.
•Print driver (Windows): Click the Printer services button on either the
Features or Color tab, and then select Paper Handling.
•Toolbox (Windows): Click the Services tab and click Paper Handling.
•HP Printer Utility (Mac OS): Click Paper Handling from the Printer Settings
panel.
•Control panel: Press the Setup button, select Preferences, and then select
Default Tray or Tray Lock.
3. Click OK or Apply after changing the desired tray settings.
Print on special and custom-sized media
• To print on special or custom-sized media (Windows)
•To print on special or custom-sized media (Mac OS)
To print on special or custom-sized media (Windows)
1. Load the appropriate media. For more information, see Load media.
2. With a document open, click Print on the File menu, and then click Setup,
Properties, or Preferences.
3. Click the Paper/Features tab.
4. Select the media size from the Size is drop-down list.
To set a custom media size:
a. Click the Custom button.
b. Type a name for the new custom size.
c. In the Width and Height boxes, type the dimensions, and then click Save.
d. Click OK twice to close the properties or preferences dialog box. Open the
dialog box again.
e. Select the new custom size.
5. To select the media type:
a. Click More in the Type is drop-down list.
b. Click the desired media type, and then click OK.
6. Select the media source from the Source is drop-down list.
7. Change any other settings, and then click OK.
8. Print your document.
To print on special or custom-sized media (Mac OS)
1. Load the appropriate media. For more information, see Load media.
2. On the File menu, click Page Setup.
3. Select the media size.
Print on special and custom-sized media 41
4. To set a custom media size:
a. Click Manage Custom Sizes in the Paper Size pull-down menu.
b. Click New and type a name for the size in the Paper Size Name box.
c. In the Width and Height boxes, type the dimensions and set the margins, if
desired.
d. Click Done or OK, and then click Save.
5. On the File menu, click Page Setup, and then select the new custom size.
6. Click OK.
7. On the File menu, click Print.
8. Open the Paper Handling panel.
9. Under Destination Paper Size, click the Scale to fit paper size tab, and then
select the customized paper size.
10. Change any other desired settings, and then click OK or Print.
Print borderless
Borderless printing lets you print to the edges of certain media types and a range of
standard media sizes.
NOTE: Open the file in a software application and assign the image size. Make
sure the size corresponds to the media size on which you are printing the image.
You can also gain access to this feature from the Printing Shortcuts tab. Open
the printer driver, select the Printing Shortcuts tab, and select the printing
shortcut for this print job drop-down list.
To print a borderless document (Windows)
1. Load the appropriate media. For more information, see Load media.
2. Open the file that you want to print.
3. From the application, open the print driver:
a. Click File, and then click Print.
b. Click Properties or Setup.
4. Click the Paper/Quality tab.
5. Select the media size from the Size is drop-down list.
6. Select the Borderless Printing check box.
7. Select the media source from the Source is drop-down list.
8. Select the media type from the Type is drop-down list.
9. If you are printing photos, select Best from the Print Quality drop-down list.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized
dpi* for optimum print quality.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will
print more slowly.
10. Change any other print settings, and then click OK.
Chapter 3
42 Use the all-in-one
11. Print the document.
12. If you printed on photo media with a tear-off tab, remove the tab to make the
document completely borderless.
To print a borderless document (Mac OS)
1. Load the appropriate media. For more information, see Load media.
2. Open the file that you want to print.
3. Click File, and then click Page Setup.
4. Select the borderless media size, and then click OK.
5. Click File, and then click Print.
6. Open the Paper Type/Quality panel.
7. Click the Paper tab, and then select the media type from the Paper type drop-
down list.
8. If you are printing photos, select Best from the Quality drop-down list.
Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized
dpi*.
*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This setting
might temporarily use a large amount of hard disk space (400 MB or more) and will
print more slowly.
9. Select the media source. If you are printing on thick or photo media, select the
manual feed option.
10. Change any other print settings, and then click Print.
11. If you printed on photo media with a tear-off tab, remove the tab to make the
document completely borderless.
Set up speed-dial entries (some models only)
You can set up frequently used fax numbers and network folders as speed-dial
entries. This lets you dial those numbers quickly by using the control panel. The first
five entries for each of these destinations are associated with the five speed-dial
buttons on the control panel.
Set up fax numbers as speed-dial entries or groups
You can store fax numbers or groups of fax numbers as speed-dial entries. Speed-dial
entries 1 through 5 are associated with the corresponding five speed-dial buttons on
the control panel.
For information about printing a list of the speed-dial entries that are set up, see Print
and view a list of speed-dial entries.
Set up speed-dial entries (some models only) 43
To set up speed-dial entries
•Embedded Web server (network connection): Open the embedded Web server,
click the Settings tab, and then click Fax Speed-dial in the left pane.
• To add an entry: Type the required information in the fields in the Quick Add
Fax Speed-Dial Entry section.
• To edit or remove an entry, in the Fax Speed-dial Address Book section,
select the entry and click either the Edit or Delete icon.
• Click Apply when you are finished.
•HP Photosmart Software: Open the HP Photosmart Software and follow the
instructions in the onscreen Help.
•HP Device Manager (Mac OS): Launch HP Device Manager, click Information
and Settings, and then select Fax Speed Dial Settings from the drop-down list.
•Control panel: Press Setup, and then select the Speed Dial Setup option.
• To add or change an entry: Select Individual Speed Dial or Group Speed
Dial and press the arrow keys to move to an unused entry number, or type a
number on the keypad. Type the fax number, and then press OK. Include any
pauses or other required numbers, such as an area code, an access code for
numbers outside a PBX system (usually a 9 or 0), or a long-distance prefix.
Type the name, and then press OK.
• To delete one entry or all entries: Select Delete Speed Dial, press the arrow
keys to highlight the speed-dial entry that you want to delete, and then press OK.
To set up a speed-dial group
If you send information to the same group of fax numbers on a regular basis, you can
set up a speed-dial entry for a group in order to simplify the task. The speed-dial entry
for a group can be associated with a speed-dial button on the control panel.
A group member must be a member of the speed-dial list before you can add the
member to a speed-dial group. You can add up to 20 fax numbers to each group (with
up to 50 characters for each fax number).
•Embedded Web server (network connection): Open the embedded Web server,
click the Settings tab, and then click Fax Speed-dial in the left pane. Click the link
that contains the number for the entry (for example, 26-50) in the Fax Speed-dial
Address Book.
• To add a group, in the Fax Speed-dial Address Book, click the New Group
button, and then select the individual entries from the selection. Enter the
appropriate group information and click Apply.
• To edit or remove an entry, in the Fax Speed-dial Address Book, select the
entry and click either the Edit or Delete icon.
• To delete a group: Select the entries and click theDelete button.
• Click Apply when you are finished.
•HP Photosmart Software: Open the HP Photosmart Software and follow the
instructions in the onscreen Help.
Chapter 3
44 Use the all-in-one
•HP Device Manager (Mac OS): Launch HP Device Manager, click Information
and Settings, and then select Fax Speed Dial Settings from the drop-down list.
•Control panel: Press the Setup button, and then select the Speed Dial Setup
option.
• To add a group: Select Group Speed Dial, select an unassigned speed-dial
entry, and then press OK. Use the arrow keys to highlight a speed-dial entry,
and then press OK to select it (a check mark appears next to the speed-dial
entry). Repeat this step to add additional speed-dial entries to this group.
When finished, select the Done Selecting option, and then press OK. Use the
onscreen keyboard to enter a group speed-dial name, and then select Done.
• To add entries to a group: Select Group Speed Dial, select the group speed-
dial entry that you want to change, and then press OK. Use the arrow keys to
highlight a speed-dial entry, and then press OK to select it (a check mark
appears next to the speed-dial entry). Repeat this step to add additional speed-
dial entries to this group. When finished, select the Done Selecting option,
and then press OK. Select Done at the Group Name screen.
• To delete an entry from a group: Select Group Speed Dial, select the group
speed-dial entry that you want to change, and then press OK. Use the arrow
keys to highlight a speed-dial entry, and then press OK to select it (the check
mark is removed from the speed-dial entry). Repeat this step to remove
additional speed-dial entries from this group. When finished, select the Done
Selecting option, and then press OK. Select Done at the Group Name screen.
• To delete a group: Select Delete Speed Dial, press the arrow keys to highlight
the speed-dial entry that you want to delete, and then press OK.
Set up network folders as speed-dial entries (some models)
You can store up to ten network folders as speed-dial entries. Five entries are
associated with the corresponding five speed-dial buttons on the control panel. You
cannot set up group speed-dial entries. The Direct Digital Filing Speed-dial allows you
to create folders to scan and store digital documents for speed-dial sending. Use the
Friendly Name, Network Path, User Name, Password and Optional PIN fields to add a
new Direct Digital Filing speed-dial entry.
For information about printing a list of the speed-dial entries that are set up, see Print
and view a list of speed-dial entries.
To set up speed-dial entries
Embedded Web server (network connection): Open the embedded Web server,
click the Settings tab, and then click Direct Digital Filing Speed-dial in the left pane.
• To add or change an entry: Select an entry in the Direct Digital Filing Speed-dial
Address Book, click the Edit button, make necessary changes, and then click
Apply.
• To delete an entry: Select the entry and then click the Delete button.
• Click Apply when you are finished.
Set up speed-dial entries (some models only) 45
Print and view a list of speed-dial entries
You can print or view a list of all of the speed-dial entries that have been set up. Each
entry in the list contains the following information:
• Speed-dial number (the first five entries correspond to the five speed-dial buttons
on the control panel)
• Name associated with the fax number or group of fax numbers
• For the fax speed-dial list, the fax number (or all of the fax numbers for a group)
• For the network folder list, the folder path name
To print a list of speed-dial entries
Embedded Web server: Select the Settings tab, select Fax Speed-dial from the left
pane, and then print the Fax Speed-dial Address Book page from your browser.
To view a list of speed-dial entries
•Embedded Web server (network connection): Open the embedded Web server,
click the Settings tab, and then click Fax Speed-dial in the left pane.
•HP Device Manager (Mac OS): Launch HP Device Manager, click Information
and Settings, and then select Fax Speed Dial Settings from the drop-down list.
•HP Photosmart Software: Open the HP Photosmart Software and follow the
instructions in the onscreen Help.
Chapter 3
46 Use the all-in-one
4 Print
This section contains the following topics:
•Change print settings
•Print on both sides (duplexing)
•Cancel a print job
Change print settings
You can change print settings (such as paper size or type) from an application or the
printer driver. Changes made from an application take precedence over changes
made from the printer driver. However, after the application is closed, the settings
return to the defaults configured in the driver.
NOTE: To set print settings for all print jobs, make the changes in the printer
driver.
For more information about the features of the Windows printer driver, see the
online help for the driver. For more information about printing from a specific
application, see the documentation that came with the application.
To change settings from an application for current jobs (Windows)
1. Open the document that you want to print.
2. On the File menu, click Print, and then click Setup, Properties, or Preferences.
(Specific options may vary depending on the application that you are using.)
3. Change the settings that you want, and then click OK, Print, or a similar command.
To change default settings for all future jobs (Windows)
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Right-click the printer icon, and then click Properties, Document Defaults, or
Printing Preferences.
3. Change the settings that you want, and then click OK.
To change settings (Mac OS)
1. On the File menu, click Page Setup.
2. Change the settings that you want (such as paper size), and then click OK.
3. On the File menu, click Print to open the print driver.
4. Change the settings that you want (such as media type), and then click OK or Print.
Print 47
Print on both sides (duplexing)
You can print on both sides of a sheet of media, either automatically by using the
optional automatic two-sided printing accessory (duplexer), or manually by turning the
media over and feeding it into the device again.
•Guidelines for printing on both sides of a page
•To perform duplexing (Windows)
•To perform automatic duplexing (Mac OS)
Guidelines for printing on both sides of a page
• Always use media that conforms to the device specifications. For more
information, see Understand specifications for supported media.
• Specify duplex options in your application or in the printer driver.
• Do not print on both sides of transparencies, envelopes, photo paper, glossy
media, or paper lighter than 16 lb bond (60 g/m2) or heavier than 28 lb bond (105 g/
m2). Jams might occur with these media types.
• Several kinds of media require a specific orientation when you print on both sides
of a page, such as letterhead, preprinted paper, and paper with watermarks and
prepunched holes. When you print from a computer running Windows, the device
prints the first side of the media first. When you print from a computer using the
Mac OS, the device prints the second side first. Load the media with the front side
facing down.
• For auto-duplexing, when printing finishes on one side of the media, the device
holds the media and pauses while the ink dries. Once the ink dries, the media is
pulled back into the device and the second side is printed. When printing is
complete, the media is dropped onto the output tray. Do not grab it before printing
is complete.
• You can print on both sides of supported custom-sized media by turning the media
over and feeding it into the device again. For more information, see Understand
specifications for supported media.
To perform duplexing (Windows)
1. Load the appropriate media. For more information, see Guidelines for printing on
both sides of a page and Load media.
2. Make sure the duplexer is properly installed. For more information, see Install the
duplexer.
3. With a document open, click Print on the File menu, and then click Setup,
Properties, or Preferences.
4. Click the Features tab.
5. Select the Two-sided printing drop-down list. For auto-duplexing, ensure that
Automatic is selected.
6. To automatically resize each page to match the document's onscreen layout,
ensure Preserve Layout is selected. Clearing this option might result in unwanted
page breaks.
7. Select or clear the Flip Pages Up check box depending on which way you want
the binding. See the graphics in the print driver for examples.
Chapter 4
48 Print
8. Choose a booklet layout from the Booklet Layout drop-down list, if you want.
9. Change any other settings, and then click OK.
10. Print your document.
To perform automatic duplexing (Mac OS)
1. Load the appropriate media. For more information, see Guidelines for printing on
both sides of a page and Load media.
2. Make sure the duplexer is properly installed. For more information, see Install the
duplexer.
3. On the File menu, click Print.
4. Open the Two-Sided Printing panel.
5. Select the option to print on both sides.
6. Select the binding orientation by clicking the appropriate icon.
7. Change any other settings, and then click Print.
Cancel a print job
You can cancel a print job using one of the following methods.
Control panel: Press (Cancel button). This clears the job that the device is
currently processing. It does not affect jobs waiting to be processed.
Windows: Double-click the printer icon that appears in the lower-right corner of the
computer screen. Select the print job, and then press the Delete key on the keyboard.
Mac OS: Double-click the printer in the Printer Setup Utility. Select the print job, click
Hold, and then click Delete.
Cancel a print job 49
5 Copy
You can produce high-quality color and grayscale copies on a variety of paper types
and sizes.
This section contains the following topics:
•Make copies from the control panel
•Change the copy settings
•Crop an original (color display models only)
•Cancel a copy job
Make copies from the control panel
You can make quality copies from the control panel.
To make a copy from the control panel
1. Make sure you have paper loaded in the input tray.
2. Load your original using the scanner glass or the ADF. For more information, see
Load the originals
3. Do one of the following:
• Press START COPY Black to start a black-and-white copy job.
• Press START COPY Color to start a color copy job.
NOTE: If you have a color original, pressing START COPY Black produces a
black-and-white copy of the color original, while pressing START COPY Color
produces a full-color copy of the color original.
Change the copy settings
You can customize the copy settings to handle nearly any task.
When you change copy settings, the changes are for the current copy job only. You
must set the changes as defaults for the settings to apply to all future copy jobs.
To save the current settings as defaults for future jobs
1. Make any necessary changes to the settings in the Copy Menu.
2. Press Copy Menu, and then press the arrow keys until Set New Defaults appears.
3. Press the arrow keys to select Yes, and then press OK.
Crop an original (color display models only)
Before copying an original, you might want to select an area to copy using the Crop
setting from the Copy Menu. Selecting the Crop setting starts a scan and shows a
preview of the original on the color display.
Cropping changes the dimensions of the image, thus decreasing its physical size.
50 Copy
TIP: You can resize the cropped image by changing the Reduce/Enlarge setting.
Use Fit to Page to make a copy with borders. Enlarging a cropped image might
affect print quality depending on the resolution of the image.
To crop an image from the control panel
1. In the Copy area, press Copy Menu and then select Crop.
2. Use the arrow buttons to set the position of the upper-left corner of the crop area.
3. Press OK.
4. Use the arrow buttons to set the position of the lower-right corner of the crop area.
5. Press OK.
The cropped image is displayed on the color graphics display.
Cancel a copy job
▲To stop copying, press Cancel on the control panel.
Cancel a copy job 51
6 Scan
You can scan originals and send them to a variety of destinations, such as a folder on
the network or a program on a computer. You can use the control panel, the HP photo
and imaging software, and TWAIN-compliant or WIA-compliant programs on a
computer.
This section contains the following topics:
•Scan an original
•Use Webscan via embedded Web server
•Scan from a TWAIN-compliant or a WIA-compliant program
•Edit a scanned original
•Change scan settings
•Cancel a scan job
Scan an original
You can start a scan from a computer or from the control panel. This section explains
how to scan from the control panel only.
NOTE: You can also use the HP Photosmart Software to scan an image,
including panorama images. Using this software, you can edit a scanned image
and create special projects using a scanned image. For information about how to
scan from the computer, and how to adjust, resize, rotate, crop, and sharpen your
scans, see the onscreen HP Photosmart Software Help that came with your
software.
To use the scan features, your device and computer must be connected and turned
on. The printer software must also be installed and running on your computer prior to
scanning. To verify that the printer software is running on a computer running
Windows, look for the device icon in the system tray at the lower-right side of the
screen, near the clock. To verify this on a computer using the Mac OS, open the HP
Device Manager, and click Scan Picture. If a scanner is available, it will launch the HP
ScanPro application. If it is not available, a message appears to let you know that a
scanner was not found.
NOTE: Closing the HP Digital Imaging Monitor icon in your Windows system tray
can cause your device to lose some of its scan functionality and result in the No
Connection error message. If this happens, you can restore full functionality by
restarting your computer or by starting the HP Photosmart Software.
Set up Direct Digital Filing (some models only)
Direct Digital Filing is a feature that allows you to scan and save a document to a
folder and share documents with other people on your network. You can set up Direct
Digital Filing speed-dial by using the embedded Web server on your computer.
52 Scan
NOTE: The implementation of Direct Digital Filing requires a basic understanding
of networking concepts. Setup of these features should be completed by users with
some networking experience.
To set up a network folder
▲Create a folder on your network. This folder is used to store files that are scanned
by using the Direct Digital Filing feature.
NOTE: Make sure that all of the people using the network folder have
permission to access the folder, including the ability to write and change the
contents of the folder. To change the permissions for folders, see the
documentation available for your operating system.
To set up a speed-dial entry
1. Open a Web browser and type in the IP Address that is assigned to the device. For
example, if the IP address is 123.123.123.123, type the following address into the
Web browser: http://123.123.123.123
NOTE: The printer must be connected to the network. The IP address of the
device can be obtained from the control panel.
2. Click the Settings tab.
3. Under Address Book, click Direct Digital Filing Speed-dial.
4. Enter the information for the speed-dial entry, and then modify any scan settings
that you want to change.
NOTE: You can also add a personal identification number (PIN) to help
prevent unauthorized people from using this speed-dial. After the PIN is set,
the device control panel prompts for the PIN whenever the speed-dial is used.
To disable the PIN, leave the PIN field blank.
5. Click Add. The entry is added to the Direct Digital Filing Speed-dial Address Book.
Scan an original to a network folder
You can scan originals directly into a network folder without any computer-based
software. The shared folder can reside on a file server or on any computer on your
network.
Before using this feature, you must set up a folder location in the Direct Digital Filing
Speed-dial address book by using the embedded Web server (EWS) as described in
Scan an original 53
the previous section. For more information, also see Set up network folders as speed-
dial entries (some models) or the Getting Started Guide that came with the device.
To send a scan to a network folder
1. Load the original on the scanner glass or in the automatic document feeder (ADF).
For more information, see Load the originals.
2. Press Digital Filing, and then do one of the following:
• Select a destination from the speed-dial entries on the display.
• Select a destination by pressing one of the five speed-dial buttons on the
display.
NOTE: If a PIN has been set up for the speed-dial entry, you must enter your
PIN before continuing.
3. Press START SCAN.
NOTE: The connection might take some time, depending on network traffic and
connection speed.
Scan an original to a program on a computer (direct connection)
Use the following steps if your device is directly connected to a computer via a USB
cable.
When the scan is complete, the program that you have selected opens and displays
the document that you have scanned.
To send a scan to a program on a computer from the HP photo and imaging
software
1. At the computer, open the HP photo and imaging software. For more information,
see Use the HP photo and imaging software.
2. See the onscreen Help for further instructions.
To send a scan to a program on a computer from the control panel (direct
connect)
1. Load the original on the scanner glass or in the ADF. For more information, see
Load the originals.
2. Press the Scan Menu or Scan To button.
3. Press the arrow keys to select the program that you want to use (such as the HP
photo and imaging software), and then press OK.
4. Press START SCAN.
To send a scan to a program on a computer from the control panel (network
connection)
1. Load the original on the scanner glass or in the ADF. For more information, see
Load the originals.
2. Press the Scan Menu or Scan To button.
3. Select Select Computer.
Chapter 6
54 Scan
4. Select a computer name from the list of available computers, and then press OK.
5. Press the arrow keys to select the program that you want to use (such as the HP
photo and imaging software).
6. Press OK or START SCAN.
Scan an original to a memory device
You can send the scanned image as a JPEG image or a PDF file to the memory card
that is currently inserted, or to a storage device that is currently attached to the front
USB port. You also have other scanning options including quality and paper size
settings.
To scan to a memory device
1. Load your original print-side down in the right-front corner of the glass or in the ADF.
2. Insert the memory device.
3. Press START SCAN.
• The Scan Menu appears, listing various options or destinations. The default
destination is whichever one you selected the last time you used this menu.
• If your device is directly connected to your computer, the Scan To menu
appears.
4. Press the arrow keys to highlight Memory Device, and then press OK.
The device scans the image and saves the file to the memory card or storage
device.
Use Webscan via embedded Web server
Webscan is a feature of the embedded Web server that lets you scan photos and
documents from your device to your computer using a Web browser. This feature is
available even if you did not install the device software on your computer.
▲Click the Information tab, click Webscan in the left pane, make selections for
Image Type and Document Size, and then click Scan or Preview.
For more information on the embedded Web server, see Embedded Web server.
Scan from a TWAIN-compliant or a WIA-compliant program
The device is TWAIN-complaint and WIA-compliant and works with programs that
support TWAIN-compliant and WIA-compliant scanning devices. While you are in a
TWAIN-compliant or WIA-compliant program, you can gain access to the scanning
feature and scan an image directly into the program.
TWAIN is supported for all Windows and Mac OS operating systems, for both network
connections and direct connections.
For Windows operating systems, WIA is supported only for Windows XP direct
connections. It is not supported for the Mac OS.
Use Webscan via embedded Web server 55
To scan from a TWAIN-compliant program
Generally, a software program is TWAIN-compliant if it has a command such as
Acquire, File Acquire, Scan, Import New Object, Insert from, or Scanner. If you
are unsure whether the program is compliant or you do not know what the command is
called, see the software program Help or documentation.
Start the scan from within the TWAIN-compliant program. See the software program
Help or documentation for information about the commands and steps to use.
NOTE: If you start a TWAIN scan while a fax is being received, an error message
will be displayed and the scan is not performed. Wait until the fax has been
received and then restart the scan.
To scan from a WIA-compliant program
Generally, a software program is WIA-compliant if it has a command such as Picture/
From Scanner or Camera in the Insert or File menu. If you are unsure whether the
program is compliant or you do not know what the command is called, see the
software program Help or documentation.
Start the scan from within the WIA-compliant program. See the software program Help
or documentation for information about the commands and steps to use.
Edit a scanned original
You can edit a scanned image using the HP Photosmart Software. You can also edit a
scanned document by using your Optical Character Recognition (OCR) software.
Edit a scanned photo or graphic
You can edit a scanned photo or graphic using the HP Photosmart Software. Use this
software to adjust the brightness, contrast, color saturation, and more. You can also
rotate the image using the HP Photosmart Software.
For more information, see the onscreen HP Photosmart Software Help.
Edit a scanned document using optical character recognition (OCR) software
You can use OCR software to import scanned text into your preferred word-processing
program for editing. This allows you to edit faxes, letters, newspaper clippings, and
many other documents.
You can specify the word-processing program that you want to use for editing. If the
word-processing icon is not present or active, either you do not have word-processing
software installed on your computer, or the scanner software did not recognize the
program during the installation. See the onscreen Help for the HP photo and imaging
software for information about how to create a link to the word-processing program.
The OCR software does not support scanning colored text. Colored text is always
converted to black-and-white text before being sent to OCR. Thus, all text in the final
document is in black and white, regardless of the original color.
Because of the complexity of some word-processing programs and their interaction
with the device, it is sometimes preferable to scan to Wordpad (a Windows
Chapter 6
56 Scan
accessory), and then cut and paste the text into the preferred word-processing
program.
Change scan settings
To change scan settings
•HP Device Manager (Mac OS): Launch HP Device Manager, click Information
and Settings, and then select Scan Preferences from the drop-down list.
•Windows: Open the device software, select Settings, select Scan Settings and
Preferences, then select from the available options and make your selections.
Cancel a scan job
▲Press Cancel on the control panel.
Change scan settings 57
7 Work with memory devices
(some models only)
The device comes with a memory card reader that can read several types of digital
camera memory cards. You can use the device to save photos from these memory
cards. You can also print a proof sheet, which shows thumbnail views of photos that
are stored on a memory card.
This section contains the following topics:
•Insert a memory card
•Connect a digital camera
•Connect a storage device
•View photos
•Print photos from the control panel
•Save photos to your computer
Insert a memory card
If your digital camera uses a memory card to store photos, you can insert the memory
card into the device to print or save your photos.
CAUTION: Attempting to remove a memory card while it is being accessed can
damage files on the card. You can safely remove a card only when the photo light
is not blinking. Also, never insert more than one memory card at a time as this can
also damage files on the memory cards.
The device supports the memory cards described below. Each type of memory card
can only be inserted in the appropriate slot for that card.
1CompactFlash (types I and II)
2Secure Digital, MultimediaCard (MMC), Secure MMC
3xD
4Memory Stick, MagicGate Memory Stick, Memory Stick Duo, and Memory Stick Pro
58 Work with memory devices (some models only)
5Front universal serial bus (USB) port (PictBridge-enabled)
To insert a memory card
1. Turn the memory card so that the label faces left, and the contacts are facing the
device.
2. Insert the memory card into the corresponding memory card slot.
Connect a digital camera
The PictBridge-enabled front USB port is located beneath the memory card slots.
NOTE: If your USB device does not fit into this port due to size limitations, or if
the connector on the device is shorter than 11 millimeters, you will need to
purchase a USB extension cable in order to use your device with this port.
Camera-selected photos are photos you marked for printing with your digital camera.
Depending on your camera, the camera might identify page layout, number of copies,
rotation, and other print settings.
(continued)
Connect a digital camera 59
The device supports two industry-standard formats, PictBridge and Digital Print Order
Format (DPOF) file format 1.1, so you do not have to reselect the photos to print.
• The PictBridge standard saves the print instructions on the camera itself. In order
to print photos using PictBridge, you need to put the camera into PictBridge mode,
and then plug the camera into the front USB port of the device with a USB cable.
• The DPOF standard saves the print instructions as a file on your memory card. In
order to print photos from a DPOF file, you need to remove the memory card from
your camera and then insert the memory card into the appropriate slot on the
device.
When you print camera-selected photos, the device print settings do not apply; the
PictBridge or DPOF settings for page layout and number of copies override those of
the device.
NOTE: Not all digital cameras enable you to tag your photos for printing. See the
documentation that came with your digital camera to see if your camera supports
the PictBridge standard or DPOF file format 1.1.
To print camera-selected photos using the PictBridge standard
1. Connect your digital camera to the front USB port on the device using the USB
cable supplied with your camera.
2. Turn on your camera and make sure it is in PictBridge mode.
NOTE: Check your camera documentation to verify how to change the USB
mode to PictBridge. Different cameras use different terms to describe
PictBridge mode. For instance, some cameras have a digital camera setting
and a disk drive setting. In this instance, the digital camera setting is the
PictBridge mode setting.
To print camera-selected photos using the DPOF standard
1. Insert your memory card into the appropriate slot on the device.
2. When prompted, do one of the following:
• Press OK to print all DPOF-tagged photos.
The device prints all DPOF-tagged photos.
• Press the arrow keys to highlight No, and then press OK.
This bypasses DPOF printing.
Chapter 7
60 Work with memory devices (some models only)
Connect a storage device
You can connect a storage device such as a keychain drive, portable hard drive, or a
digital camera in storage mode to the front USB port. The front USB port is located
beneath the memory card slots.
NOTE: Digital cameras that are in storage mode can be attached to the front USB
port. The device treats cameras that are in this mode as a normal storage device.
Digital cameras in storage mode are referred to as storage devices throughout this
section.
If your USB device does not fit into this port due to size limitations, or if the
connector on the device is shorter than 11 millimeters, you will need to purchase a
USB extension cable in order to use your device with this port. For more
information on supported USB devices, see Supported devices.
Check your camera documentation to verify how to change the USB mode to
storage mode. Different cameras use different terms to describe the storage mode.
For instance, some cameras have a digital camera setting and a disk drive
setting. In this instance, the disk drive setting is the storage mode setting. If
storage mode does not work on your camera, you might need to upgrade the
camera firmware. For more information, see the documentation that came with the
camera.
Once you have connected the storage device, you can do the following with the files
that are stored on your storage device:
• Transfer the files to your computer
• View photos (color display only)
• Edit photos using the control panel (color display only)
• Print photos
CAUTION: Never attempt to disconnect a storage device while it is being
accessed. Doing so can damage files on the storage device. You can safely
remove a storage device only when the status light next to the memory card slots
is not blinking.
Connect a storage device 61
View photos
You can view photos on the color display of your device. You can also view photos
using the HP Photosmart Software.
View photos (color display models only)
You can view and select photos on the color display of your device.
To view a photo
1. Insert the memory card into the appropriate slot on your device, or connect a
storage device to the front USB port.
2. Press Photo Menu.
The Photosmart Express menu appears. By default, View & Print is highlighted.
3. Press the arrow keys until the photo you want to view appears on the color display.
TIP: You can press and hold down the arrow keys to quickly navigate through
all photos.
View photos using your computer
You can view and edit photos using the HP Photosmart Software that came with your
device.
For more information, see the onscreen HP Photosmart Software Help.
Print photos from the control panel
The device enables you to print photos directly from your memory card or storage
device without first transferring the files to a computer. You can print borderless photos
(one per sheet of paper) or you can print multiple photos on a single sheet of paper.
This section contains the following topics:
•Print photos using a proof sheet
•Print panoramic photos
•Print passport photos
•Print video action photos
Print photos using a proof sheet
A proof sheet is a simple and convenient way to select photos and make prints directly
from a memory card or storage device without a computer. A proof sheet (which might
be several pages long) shows thumbnail views of the stored photos. The file name,
index number, and date appear under each thumbnail.
Chapter 7
62 Work with memory devices (some models only)
Proof sheets are also a quick way to create a printed catalog of your photos.
NOTE: From the device, you can only access JPEG and TIFF image files. To
print other types of files, transfer the files from your memory card or storage device
to your computer and use the HP Photosmart Software.
Printing photos from a proof sheet requires three steps:
• Print a proof sheet of the photos on your memory card or storage device
• Complete the proof sheet
• Scan the proof sheet
To print a proof sheet
1. Insert a memory card into the appropriate slot on the device, or connect a storage
device to the front USB port.
2. Choose the appropriate display:
For color display models
a. Press the Photo Menu button, and then select View & Print.
When you press OK, the most recent photo appears on the display.
b. Press OK to display the Print Menu.
c. Press the arrow keys to select Projects.
d. Press the arrow keys to select Proof Sheet.
e. Press the arrow keys to select Print Proof Sheet, and then press OK.
f. Press the arrow keys to select the appropriate Paper Size and Paper Type.
For two-line display models
a. Press the Photo Menu button.
A message displays with the number of files found on the card or storage
device.
b. Press the Proof Sheet button, press the arrow keys to select Print, and then
press OK.
Print photos from the control panel 63
To complete a proof sheet
1. Select the photos to print by using a dark pen or pencil to fill in the circles located
under the thumbnail images on the proof sheet. If you want to print more than one
copy of a photo, fill in the second or third circle. You can print up to three copies of
each selected photo.
TIP: If you want to print all the photos on the memory card, fill in the Select
All Photos circle below the layout options in step 2 of the proof sheet. One
copy of each photo prints.
2. Select one layout style by filling in a circle in step 2 of the proof sheet.
NOTE: If you need more control over print settings than the proof sheet
provides, you can print photos directly from the control panel.
3. (Optional) If you want to print a date/time stamp on your photos, fill in the Date
Stamp circle below the layout options in step 2 of the proof sheet.
To scan a completed proof sheet
1. Load the proof sheet print-side down on the right-front corner of the glass. Make
sure the sides of the proof sheet touch the right and front edges. Close the lid.
2. Make sure the same memory card or storage device you used to print the proof
sheet is still inserted in the device when you scan that proof sheet.
3. Make sure you have photo media loaded into the device.
Chapter 7
64 Work with memory devices (some models only)
4. Press the Photo Menu button.
5. Choose the appropriate display:
For color display models
a. Press the arrow keys to select View & Print, and then press OK.
b. Press the arrow keys to select Projects, and then select Proof Sheet.
c. Press the arrow keys to select Scan Proof Sheet, and then press OK.
d. When prompted, select the paper size and paper type, and then press OK.
For two-line display models
▲Press the Proof Sheet button, press the arrow keys to select Scan, and then
press OK.
The device scans the proof sheet and prints the selected photos.
Print panoramic photos
The device enables you to select multiple panoramic photos from your memory card or
storage device and print them.
NOTE: The device will not stitch multiple photos together to create a panoramic
photo, you must use another software application, such as HP Photosmart software.
To print a panoramic photo
1. Insert a memory card into the appropriate slot on the device, or connect a storage
device to the front USB port.
2. Press Photo Menu.
The Photosmart Express menu appears. By default, View & Print is highlighted.
3. Press OK to select View & Print.
When you press OK, the most recent photo appears on the display.
4. Press the arrow keys to scroll through the photos on your memory card or storage
device.
5. When the photo you want to print appears, press OK.
The Print menu appears.
6. Press the arrow keys to highlight Projects, and then press OK.
The Projects menu appears.
7. Press the arrow keys to highlight Panorama Prints, and then press OK.
8. When prompted, load 10 x 30 cm (4 x 12 inch) panorama photo paper in the input
tray, and then press OK.
When you press OK, the selected photo reappears.
9. (Optional) Change print settings or select additional photos to print.
To print more than one copy of the selected photo
a. Press OK to display the selection menu.
b. Press the arrow keys to highlight Number of Copies, and then press OK.
c. Press the arrow keys to increase or decrease the number of copies, and then
press OK.
Print photos from the control panel 65
To edit the selected photo before printing
a. Press OK to display the selection menu.
b. Press the arrow keys to highlight Edit, and then press OK.
To select additional photos for printing
a. Press the arrow keys to scroll through the photos on your memory card or
storage device.
b. When the photo you want to print appears, press OK.
c. Press OK to select Select to Print.
d. Repeat these steps for each photo you want to print.
10. When you are done changing print settings and selecting photos, press OK to
display the selection menu.
11. Press the arrow keys to highlight Done Selecting, and then press OK.
The Print Summary screen appears.
12. Press the arrow keys to highlight one of the following options, and then press OK.
Print Options Enables you to manually specify the type of paper on which you are
printing and whether you want to print a date and time stamp on your
photo.
By default, the Date Stamp setting is set to Off. If you want, you can
change the default of this setting with the Set New Defaults option.
Print Preview
(color display only)
Displays a preview of what your printed page will look like. This
enables you to verify your settings before printing and wasting paper
and ink on potential mistakes.
Print Now Prints your photos with the size and layout you selected.
Print passport photos
You can print your own passport-size photos from your memory card or storage
device. If you have questions on guidelines or restrictions for passport photos, contact
a local passport service agency.
To print passport photos
1. Insert a memory card into the appropriate slot on the device, or connect a storage
device to the front USB port.
The Photosmart Express menu appears. By default, View & Print is highlighted.
2. Press OK to select View & Print.
When you press OK, the most recent photo appears on the display.
3. Press the arrow keys to scroll through the photos on your memory card or storage
device.
4. When the photo you want to print appears, press OK.
The Print menu appears.
5. Press the arrow keys to highlight Projects, and then press OK.
The Projects menu appears.
6. Press the arrow keys to highlight Passport Photos, and then press OK.
Chapter 7
66 Work with memory devices (some models only)
7. Press the arrow keys to highlight the size you want to print, and then press OK.
When you press OK, the selected photo reappears.
8. (Optional) Change print settings or select additional photos to print.
To print more than one copy of the selected photo
a. Press OK to display the selection menu.
b. Press the arrow keys to highlight Number of Copies, and then press OK.
c. Press the arrow keys to increase or decrease the number of copies, and then
press OK.
To edit the selected photo before printing
a. Press OK to display the selection menu.
b. Press the arrow keys to highlight Edit, and then press OK.
To select additional photos for printing
a. Press the arrow keys to scroll through the photos on your memory card or
storage device.
b. When the photo you want to print appears, press OK.
c. Press OK to select Select to Print.
d. Repeat these steps for each photo you want to print.
9. When you are done changing print settings and selecting photos, press OK to
display the selection menu.
10. Press the arrow keys to highlight Done Selecting, and then press OK.
The Print Summary screen appears.
11. Press the arrow keys to highlight one of the following options, and then press OK.
Print Options Enables you to manually specify the type of paper on which you are
printing and whether you want to print a date and time stamp on your
photo.
By default, the Paper Type is set to Plain and the Date Stamp
setting is set to Off. If you want, you can change the defaults of these
settings with the Set New Defaults option.
Print Preview
(color display only)
Displays a preview of what your printed page will look like. This
enables you to verify your settings before printing and wasting paper
and ink on potential mistakes.
Print Now Prints your photos with the size and layout you selected.
Print video action photos
You can use the Video Action Prints option to print a sequence of photos from a
video file on a memory card or a storage device. This option prints nine frames of a
Print photos from the control panel 67
video on one sheet of paper in the order that they appear in the video. The video
frames are automatically selected by your device.
To create video action prints
1. Insert a memory card into the appropriate slot on the device, or connect a storage
device to the front USB port.
The Photosmart Express menu appears. By default, View & Print is highlighted.
2. Press OK to select View & Print.
When you press OK, the most recent photo appears on the display.
3. Press the arrow keys to scroll through the photos and videos on your memory card
or storage device.
4. When the video you want to print appears, press OK.
The Print menu appears.
5. Press the arrow keys to highlight Projects, and then press OK.
The Projects menu appears.
6. Press the arrow keys to highlight Video Action Prints, and then press OK.
7. Press the arrow keys to highlight the size you want to print, and then press OK.
8. Press the arrow keys to highlight the type of paper you are printing on, and then
press OK.
9. The video reappears, press OK to continue.
10. (Optional) Edit the video or print the video.
To edit the selected photo before printing
a. Press OK to display the selection menu.
b. Press the arrow keys to highlight Edit, and then press OK.
To print now
▲Select Print Now, press OK.
Save photos to your computer
After you take photos with your digital camera, you can print them immediately or save
them to your computer. To save the photos to your computer, remove the memory
card from your digital camera and insert it in the appropriate memory card slot on the
device.
You can also save photos from a storage device (such as a digital camera or keychain
drive) by plugging the device into the front USB port on the device.
Chapter 7
68 Work with memory devices (some models only)
To save photos
1. Insert a memory card into the appropriate slot on the device, or connect a storage
device to the front USB port.
2. Press Photo Menu.
3. Choose the appropriate display:
For color display models
a. Press the arrow keys and select Save.
b. Press the arrow keys and select Transfer to computer, and then select the
name of your computer.
c. Follow the onscreen prompts on your computer to save the photos to your
computer.
For two-line display models
a. Press the arrow keys and select Photo Transfer, and then press OK.
b. Press the arrow keys and select Yes.
c. Press the arrow keys and select Transfer to computer, and then select the
name of your computer.
d. Follow the onscreen prompts on your computer to save the photos to your
computer.
Save photos to your computer 69
8Fax (some models only)
You can use the device to send and receive faxes, including color faxes. You can
schedule faxes to be sent at a later time and set up speed-dials to send faxes quickly
and easily to frequently used numbers. From the control panel, you can also set a
number of fax options, such as resolution and the contrast between lightness and
darkness on the faxes you send.
If the device is directly connected to a computer, you can use the HP photo and
imaging software to perform fax procedures that are not available from the control
panel. For more information about using the HP photo and imaging software, see Use
the HP photo and imaging software.
NOTE: Before you begin faxing, make sure you have set up the device properly
for faxing. You might have already done this as part of the initial setup, by using
either the control panel or the software that came with the device. You can verify
the fax is set up correctly by running the fax setup test from the control panel. To
run the fax test, press Setup, select Tools, select Run fax test, and then press OK.
This section contains the following topics:
•Send a fax
•Receive a fax
•Change fax settings
•Fax over the Internet
•Test fax setup
•Use reports
•Cancel a fax
Send a fax
You can send a fax in a variety of ways. Using the control panel, you can send a black-
and-white or color fax. You can also send a fax manually from an attached phone.
This allows you to speak with the recipient before sending the fax.
Send a basic fax
You can easily send a single- or multiple-page black-and-white fax by using the control
panel.
NOTE: If you need printed confirmation that your faxes were successfully sent,
enable fax confirmation before sending any faxes.
TIP: You can also send a fax manually from a phone or by using monitor dialing.
These features allow you to control the pace of your dialing. They are also useful
when you want to use a calling card to charge the call and you have to respond to
tone prompts while dialing.
70 Fax (some models only)
To send a basic fax from the control panel
1. Load your originals. For additional information, see Load media.
NOTE: If you are sending a multiple-page fax, you must load the originals in
the document feeder tray. You cannot fax a multiple-page document from the
glass.
2. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed
dial button to select a speed dial, or press Redial/Pause to redial the last number
dialed.
TIP: To add a pause in the fax number you are entering, press Redial/Pause,
or press the Symbols (*) button repeatedly, until a dash (-) appears on the
display.
3. Press START FAX Black or START FAX Color.
•If the device detects an original loaded in the automatic document feeder,
it sends the document to the number you entered.
•If the device does not detect an original loaded in the automatic
document feeder, the Fax from glass? prompt appears. Make sure your
original is loaded print-side down on the glass, and then select Yes.
TIP: If the recipient reports issues with the quality of the fax you sent, you can
try changing the resolution or contrast of your fax.
Send a fax manually from a phone
You can send a fax from a telephone on the same phone line if you prefer to use the
keypad on your phone, instead of the keypad on the control panel of the device. You
can do this by plugging in a phone into the 2–EXT port on the back of the device.
When you send a fax manually, you can hear the dial tones, telephone prompts, or
other sounds through the handset on your telephone. This makes it easy for you to
use a calling card to send your fax.
Depending on how the recipient has their fax machine set up, the recipient might
answer the phone, or the fax machine might take the call. If a person answers the
phone, you can speak with the recipient before sending the fax. If a fax machine
answers the call, you can send the fax directly to the fax machine when you hear the
fax tones from the receiving fax machine.
To send a fax manually from a phone
1. Load your originals. For additional information, see Load media.
NOTE: This feature is not supported if you load your originals on the glass.
You must load your originals in the document feeder tray.
2. Dial the number by using the keypad on the phone that is connected to the device.
NOTE: Do not use the keypad on the control panel of the device when
manually sending a fax. You must use the keypad on your phone to dial the
recipient's number.
Send a fax 71
3. If the recipient answers the telephone, you can engage in a conversation before
sending your fax.
NOTE: If a fax machine answers the call, you will hear fax tones from the
receiving fax machine. Proceed to the next step to transmit the fax.
4. When you are ready to send the fax, press START FAX Black or START FAX
Color.
NOTE: If prompted, select Send Fax, and then press START FAX Black or
START FAX Color again.
If you were speaking with the recipient before sending the fax, inform the recipient
that they should press Start on their fax machine after they hear fax tones.
The telephone line is silent while the fax is transmitting. At this point, you can hang
up the telephone. If you want to continue speaking with the recipient, remain on
the line until the fax transmission is complete.
Send a fax using monitor dialing
Monitor dialing allows you to dial a number from the control panel as you would dial a
regular telephone. When you send a fax using monitor dialing, you can hear the dial
tones, telephone prompts, or other sounds through the speakers on the device. This
enables you to respond to prompts while dialing, as well as control the pace of your
dialing.
TIP: If you do not enter your calling card PIN fast enough, the device might start
sending fax tones too soon and cause your PIN not to be recognized by the calling
card service. If this is the case, you can create a speed dial entry to store the PIN
for your calling card.
NOTE: Make sure the volume is turned on, or you will not hear a dial tone.
To send a fax using monitor dialing from the control panel
1. Load your originals. For additional information, see Load media.
NOTE: If you are sending a multiple-page fax, you must load the originals
print-side up in the document feeder tray. You cannot fax a multiple-page
document from the glass. For additional information, see Load media.
2. Press START FAX Black or START FAX Color.
•If the device detects an original loaded in the automatic document feeder,
you will hear a dial tone.
•If the device does not detect an original loaded in the automatic
document feeder, the Fax from glass? prompt appears. Make sure that your
original is loaded on the glass, and then select Yes.
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72 Fax (some models only)
3. When you hear the dial tone, enter the number by using the keypad on the control
panel.
4. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling
card PIN stored as a speed dial, when prompted to enter your PIN, press
Speed Dial or a one-touch speed dial button to select the speed dial entry
where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax using the broadcast fax option (color display models only)
You can send a fax to multiple recipients without first setting up a group speed dial.
NOTE: The list of recipients you specify for this fax is not saved and only works
for sending faxes in black. If you intend to send other faxes to the same recipient
list, you should create a group speed dial list. For more information, see Set up fax
numbers as speed-dial entries or groups
To broadcast a fax to multiple recipients from the control panel
1. Press Fax Menu and select Broadcast Fax.
2. Enter a fax number by using the keypad, or use the arrow keys to access speed
dials.
NOTE: You can add up to 20 individual fax numbers.
3. Press START FAX Black.
4. When prompted, load your originals print side up and top first in the center of the
document feeder tray. For additional information, see Load media.
5. Press START FAX Black again.
Receive a fax
You can receive faxes automatically or manually. If you turn off the Auto Answer
option, you must receive faxes manually. If you turn on the Auto Answer option (the
default setting), the device automatically answers incoming calls and receives faxes
after the number of rings that are specified by the Rings to Answer setting. (The
default Rings to Answer setting is five rings.)
If you receive a legal-size fax and the device is not currently set to use legal-size
paper, the device reduces the fax so that it fits on the paper that is loaded. If you have
disabled the Automatic Reduction feature, the device prints the fax on two pages.
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax
while you are still connected. This is referred to as manual faxing. Use the instructions
in this section to receive a manual fax.
Receive a fax 73
You can receive faxes manually from a phone that is:
• Directly connected to the device (on the 2-EXT port)
• On the same phone line, but not directly connected to the device
To receive a fax manually
1. Make sure the device is turned on and you have paper loaded in the input tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the device answers. Or, turn off the Auto Answer setting so
that the device does not automatically answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start
on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Press START FAX Black or START FAX Color on the control panel.
b. When prompted, select Fax Receive.
c. After the device begins to receive the fax, you can hang up the phone or
remain on the line. The phone line is silent during fax transmission.
Set up backup fax reception
Depending on your preference and security requirements, you can set up the device to
store all the faxes it receives, only the faxes it receives while the device is in an error
condition, or none of the faxes it receives.
The following Backup Fax Reception modes are available:
On The default setting. When Backup Fax Reception is On, the device
stores all received faxes in memory. This enables you to reprint up to
eight of the most recently printed faxes if they are still saved in memory.
NOTE: When device memory is low, it overwrites the oldest, printed
faxes as it receives new faxes. If the memory becomes full of unprinted
faxes, the device stops answering incoming fax calls.
NOTE: If you receive a fax that is too large, such as a very detailed
color photo, it might not be stored in memory due to memory limitations.
On Error Only Causes the device to store faxes in memory only if an error condition
exists that prevents the device from printing the faxes (for example, if the
device runs out of paper). The device continues to store incoming faxes
as long as there is memory available. (If the memory becomes full, the
device stops answering incoming fax calls.) When the error condition is
resolved, the faxes stored in memory print automatically, and then they
are deleted from memory.
Off Faxes are never stored in memory. For example, you might want to turn
off Backup Fax Reception for security purposes. If an error condition
occurs that prevents the device from printing (for example, the device
runs out of paper), the device stops answering incoming fax calls.
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74 Fax (some models only)
NOTE: If Backup Fax Reception is enabled and you turn off the device, all faxes
stored in memory are deleted, including any unprinted faxes that you might have
received while the device was in an error condition. You must contact the senders
to ask them to resend any unprinted faxes. For a list of the faxes you have
received, print the Fax Log. The Fax Log is not deleted when the device is turned
off.
To set backup fax reception from the control panel
1. Press Setup.
2. Select Advance Fax Setup, and then select Backup Fax Reception.
3. Press the right arrow button to select On, On Error Only, or Off.
4. Press OK.
To set backup fax reception via the embedded Web server
▲Select the Settings tab, select Fax from the left pane, select the Advanced sub-
tab, and then select On in the Backup Fax Reception drop-down menu.
Reprint received faxes from memory
If you set the Backup Fax Reception mode to On, the received faxes are stored in
memory, whether the device has an error condition or not.
NOTE: After the memory becomes full, the oldest, printed faxes are overwritten
as new faxes are received. If all the stored faxes are unprinted, the device does
not receive any fax calls until you print or delete the faxes from memory. You might
also want to delete the faxes in memory for security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to eight of the most
recently printed faxes, if they are still in memory. For example, you might need to
reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the control panel
1. Make sure you have paper loaded in the input tray.
2. Press Setup.
3. Select Tools, and then select Reprint Faxes in Memory.
The faxes are printed in the reverse order from which they were received with the
most recently received fax printed first, and so on.
4. If you want to stop reprinting the faxes in memory, press Cancel.
To delete all the faxes in memory from the control panel
▲Depending on the model you have, do one of the following:
•Two–line display: Turn off the device by pressing the Power button.
All faxes stored in memory are deleted from memory when you turn off the
power.
•Color display: Press Setup, select Tools, and then select Clear Fax Log.
Receive a fax 75
To clear fax logs via the embedded Web server
▲Select the Settings tab, select Fax from the left pane, select the Options sub-tab,
and then click the Clear button under the Clear Fax Logs heading.
Forward faxes to another number
You can set up the device to forward your faxes to another fax number. A received
color fax is forwarded in black and white.
HP recommends that you verify the number you are forwarding to is a working fax line.
Send a test fax to make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the control panel
1. Press Setup.
2. Select Advance Fax Setup, and then select Fax Forwarding Black Only.
3. Press the right arrow button until On-Forward or On-Print & Forward appears,
and then press OK.
• Choose On-Forward if you want to forward the fax to another number without
printing a backup copy on the device.
NOTE: If the device is not able to forward the fax to the designated fax
machine (for example, if it is not turned on), the device prints the fax. If you
set up the device to print error reports for received faxes, it will also print an
error report.
• Choose On-Print & Forward to print a backup copy of your received fax while
forwarding the fax to another number.
4. At the prompt, enter the number of the fax machine that will receive the forwarded
faxes.
5. At the prompt, enter a start time and date and a stop time and date.
6. Press OK.
Fax Forwarding appears on the control-panel display.
If the device loses power when Fax Forwarding is set up, it saves the Fax
Forwarding setting and phone number. When power is restored to the device, the
Fax Forwarding setting is still On.
NOTE: You can cancel fax forwarding by pressing Cancel on the control
panel when the Fax Forwarding message is visible on the display, or you can
select Off from the Fax Forwarding Black Only menu.
To forward faxes using the embedded Web server
1. Click the Settings tab, click Fax in the left pane, and then click the Options sub-
tab.
2. Select On — Print and Forward or On — Forward from the Fax Forwarding
drop-down menu.
3. Type a Fax Forward Number in the box, and then click Apply.
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76 Fax (some models only)
Block junk fax numbers
If you subscribe to a caller ID service through your phone provider, you can block
specific fax numbers so the device does not print faxes received from those numbers.
When an incoming fax call is received, the device compares the number to the list of
junk fax numbers to determine if the call should be blocked. If the number matches a
number in the blocked fax numbers list, the fax is not printed. (The maximum number
of fax numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported
in your country/region, Junk Fax Blocker Set Up does not appear in the Basic
Fax Setup menu.
Set the junk fax mode
By default, Block Junk Fax mode is turned On. If you do not subscribe to a caller ID
service through your phone provider, or do not want to use this feature, you can turn
off this setting.
To set the junk fax mode
▲Some models have a Block Junk Fax button. Depending on the model you have,
do one of the following:
•Block Junk Fax button: Press the Junk Fax Blocker button, select the Block
Junk Fax option, and then select On or Off.
•Color display menu: Press Setup, select Basic Fax Menu, select Junk Fax
Blocker Setup, select Block Junk Fax, and then select On or Off.
Add numbers to the junk fax list
There are two ways to add a number to your junk list. You can select numbers from
your caller ID history, or you can enter new numbers. The numbers in your junk list are
blocked if Block Junk Fax mode is set to On.
To select a number from the caller ID list
1. Press Setup.
2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup.
3. Press Add number to Junk List, and then press Select Number.
4. Press the right arrow button to scroll through the numbers from which you have
received faxes. When the number you want to block appears, press OK to select it.
5. When the Select Another? prompt appears, do one of the following:
•If you want to add another number to the list of junk fax numbers, press
Yes, and then repeat step 4 for each number you want to block.
•If you are done, press No.
To manually enter a number to block
1. Press Setup.
2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup.
3. Press Add number to Junk List, and then press Enter Number.
Receive a fax 77
4. Use the keypad to enter a fax number to block, and then press OK.
Make sure you enter the fax number as it appears on the control-panel display,
and not the fax number that appears on the fax header of the received fax, as
these numbers can be different.
5. When the Enter Another? prompt appears, do one of the following:
•If you want to add another number to the list of junk fax numbers, press
Yes, and then repeat step 4 for each number you want to block.
•If you are done, press No.
To enter numbers to block via the embedded Web server
▲Select the Settings tab, select Fax from the left pane, select the Blocked Fax sub-
tab, and then enter numbers to block in the Fax Number fields. Click the Apply
button.
Remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove a number from your junk
fax list.
To remove numbers from the list of junk fax numbers
1. Press Setup.
2. Press Basic Fax Setup, and then press Junk Fax Blocker Setup.
3. Press Remove Number from Junk List.
4. Press the right arrow button to scroll through the numbers you have blocked.
When the number you want to remove appears, press OK to select it.
5. When the Delete Another? prompt appears, do one of the following:
•If you want to remove another number from the list of junk fax numbers,
press Yes, and then repeat step 4 for each number you want to block.
•If you are done, press No.
To remove numbers from the list of junk fax numbers via the embedded Web
server
▲Open the embedded Web server. For more information, see To open the
embedded Web server. Click the Settings tab, select Fax from the left pane, click
the Junk Fax Blocker sub-tab, add or remove numbers to block in the Fax
Number fields, and then click Apply.
View a list of blocked fax numbers
You can view a list of blocked fax numbers only from the embedded Web server,
which requires a network connection.
To view a list of blocked numbers via the embedded Web server
▲Open the embedded Web server. For more information, see To open the
embedded Web server. Click the Settings tab, select Fax from the left pane, and
then click the Junk Fax Blocker sub-tab.
Chapter 8
78 Fax (some models only)
Change fax settings
After completing the steps in the getting started guide that came with the device, use
the following steps to change the initial settings or to configure other options for faxing.
Configure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP
recommends that you set up the fax header by using the software that you installed
with the device. You can also set up the fax header from the control panel, as
described here.
NOTE: In some countries/regions, the fax header information is a legal
requirement.
To set or change the fax header
1. Press Setup.
2. Press Basic Fax Setup, and then press Fax Header.
3. Enter your personal or company name using the numeric keypad, and then press OK.
4. Enter your fax number by using the numeric keypad, and then press OK.
To set or change the fax header via the embedded Web server
▲Select the Settings tab, select Fax from the left pane, select the Basic sub-tab,
and then enter the Fax Header Name and Fax Number. Click the Apply button.
Set the answer mode (Auto answer)
The answer mode determines whether the device answers incoming calls.
• Turn on the Auto Answer setting if you want the device to answer faxes
automatically. The device answers all incoming calls and faxes.
• Turn off the Auto Answer setting if you want to receive faxes manually. You must
be available to respond in person to the incoming fax call or the device does not
receive faxes.
To set the answer mode to manual or automatic via the control panel
▲Press Auto Answer to turn the light on or off, as appropriate for your setup.
When the Auto Answer light is on, the device answers calls automatically. When
the light is off, the it does not answer calls.
To set the answer mode to manual or automatic via the embedded Web server
1. Open the embedded Web server, click the Settings tab, click Fax in the left pane,
and then click the Basic sub-tab.
2. Select On or Off in the Auto Answer drop-down menu in the Other Basic Fax
Settings section.
Change fax settings 79
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before
incoming calls are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the
same phone line as the device, because you want the answering machine to answer
the phone before the device does. The number of rings to answer for the device
should be greater than the number of rings to answer for the answering machine.
For example, set your answering machine to a low number of rings and the device to
answer in the maximum number of rings. (The maximum number of rings varies by
country/region.) In this setup, the answering machine answers the call and the device
monitors the line. If the device detects fax tones, it receives the fax. If the call is a
voice call, the answering machine records the incoming message.
To set the number of rings before answering via the control panel
1. Press Setup.
2. Press Basic Fax Setup, and then press Rings to Answer.
3. Enter the appropriate number of rings by using the keypad, or press the left or right
arrow button to change the number of rings.
4. Press OK to accept the setting.
To set the number of rings before answering via the embedded Web server
1. Open the embedded Web server, click the Settings tab, click Fax in the left pane
and then click the Basic sub-tab.
2. Select a number in the Rings-to-answer drop-down menu in the Other Basic Fax
Settings section.
Change the answer ring pattern for distinctive ring
Many phone companies offer a distinctive ring feature that allows you to have several
phone numbers on one phone line. When you subscribe to this service, each number
is assigned a different ring pattern. You can set up the device to answer incoming calls
that have a specific ring pattern.
If you connect the device to a line with distinctive ring, have your telephone company
assign one ring pattern to voice calls and another ring pattern to fax calls. HP
recommends that you request double or triple rings for a fax number. When the device
detects the specified ring pattern, it answers the call and receives the fax.
If you do not have a distinctive ring service, use the default ring pattern, which is All
Rings.
To change the answer ring pattern for distinctive ring via the control panel
1. Verify that the device is set to answer fax calls automatically.
2. Press Setup.
3. Press Advance Fax Setup, and then press Distinctive Ring.
4. Press the right arrow button to select an option, and then press OK.
When the phone rings with the ring pattern assigned to your fax line, the device
answers the call and receives the fax.
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80 Fax (some models only)
To set the answer ring pattern via the embedded Web server
▲Click the Settings tab, click Fax in the left pane, click the Advanced sub-tab,
select a ring pattern in the Distinctive Ring drop-down menu, and then click the
Apply button.
Set the fax error correction mode
Typically, the device monitors the signals on the phone line while it is sending or
receiving a fax. If it detects an error signal during the transmission and the error-
correction setting is on, the device can request that a portion of the fax be resent.
Turn off error correction only if you are having trouble sending or receiving a fax, and
you want to accept the errors in the transmission. Turning off the setting might be
useful when you are trying to send a fax to another country/region or receive a fax
from another country/region, or if you are using a satellite phone connection.
To set the fax error-correction mode
•Embedded Web server (network connection): Open the embedded Web server,
click the Settings tab, click Fax in the left pane, click the Advanced tab, select On
or Off in the Error Correction Mode drop-down menu, and then click the Apply
button.
•Control panel: Press Fax Menu, open the Advance Fax Setup menu, and then
use the Error correction mode option.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is
Tone. Do not change the setting unless you know that your phone line cannot use
tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
•Embedded Web server (network connection): Open the embedded Web server,
click the Settings tab, click Fax in the left pane, click the Basic tab, make a
selection in the Tone or Pulse Dialing drop-down menu, and then click the Apply
button.
•Control panel: Press Setup, press Basic Fax Setup, and then use the Tone or
Pulse Dialing option.
Set the redial options
If the device was unable to send a fax because the receiving fax machine did not
answer or was busy, the device attempts to redial based on the settings for the busy-
redial and no-answer-redial options. Use the following procedure to turn the options on
or off.
•Busy redial: If this option is turned on, the device redials automatically if it
receives a busy signal. The factory-set default for this option is ON.
•No answer redial: If this option is turned on, the device redials automatically if the
receiving fax machine does not answer. The factory-set default for this option is OFF.
Change fax settings 81
To set the redial options
•Embedded Web server (network connection): Open the embedded Web server,
click the Settings tab, click Fax in the left pane, and then click the Advanced tab.
•Control panel: Press Setup, press Advance Fax Setup, and then use the Busy
Redial or No Answer Redial options.
Set the fax speed
You can set the fax speed used to communicate between your device and other fax
machines when sending and receiving faxes. The default fax speed is Fast.
If you use one of the following, setting the fax speed to a slower speed might be
required:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, you might want to try setting
the Fax Speed setting to Medium or Slow. The following table provides the available
fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 baud)
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
To set the fax speed from the control panel
1. Press Setup.
2. Select Advanced Fax Setup, and then press Fax Speed.
3. Select an option using the arrow keys, and then press OK.
Fax over the Internet
You may subscribe to a low cost phone service that allows you to send and receive
faxes with your device by using the Internet. This method is called Fax over Internet
Protocol (FoIP). You probably use a FoIP service (provided by your telephone
company) if you:
• Dial a special access code along with the fax number, or
• Have an IP converter box that connects to the Internet and provides analog phone
ports for the fax connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the
port labeled "1-LINE" on the device and not from the Ethernet port. This means
that your connection to the Internet must be done either through a converter box
(which supplies regular analog phone jacks for fax connections) or your telephone
company.
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82 Fax (some models only)
Some Internet faxing services do not work properly when the device is sending and
receiving faxes at high speed (33600bps). If you experience problems sending and
receiving faxes while using an Internet fax service, use a slower fax speed. You can
do this by changing the Fax Speed setting from High (the default) to Medium. For
information on changing this setting, see Set the fax speed.
You should also check with your telephone company to make sure their Internet faxing
service supports faxing.
Test fax setup
You can test your fax setup to check the status of the device and to make sure it is set
up properly for faxing. Perform this test after you have completed setting up the device
for faxing. The test does the following:
• Tests the fax hardware
• Verifies the correct type of phone cord is connected to the device
• Checks that the phone cord is plugged into the correct port
• Checks for a dial tone
• Checks for an active phone line
• Tests the status of your phone line connection
The device prints a report with the results of the test. If the test fails, review the report
for information on how to fix the problem and rerun the test.
To test fax setup
1. Set up the device for faxing according to your particular home or office setup
instructions.
2. Make sure the ink cartridges and printheads are installed, and that full-size paper
is loaded in the input tray before starting the test.
3. From the control panel, press Setup.
4. Select Tools, and then select Run Fax Test.
The device displays the status of the test on the display and prints a report.
5. Review the report.
• If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any
problems found.
Use reports
You can set up the device to print error reports and confirmation reports automatically
for each fax you send and receive. You can also manually print system reports as
required; these reports provide useful system information about the device.
By default, the device is set to print a report only if there is a problem sending or
receiving a fax. A confirmation message that indicates whether a fax was successfully
sent appears briefly on the control-panel display after each transaction.
Test fax setup 83
Print fax confirmation reports
If you require printed confirmation that your faxes were successfully sent, follow these
instructions to enable fax confirmation before sending any faxes. Select either On Fax
Send or Send & Receive.
The default fax confirmation setting is Off. This means that a confirmation report is not
printed for each fax sent or received. A confirmation message indicating whether a fax
was successfully sent appears briefly on the control-panel display after each
transaction.
To enable fax confirmation
1. Press Setup.
2. Press Print Report, and then Fax Confirmation.
3. Press the right arrow button to select one of the following, and then press OK.
Off Does not print a fax confirmation report when you send and receive
faxes successfully. This is the default setting.
On Fax Send Prints a fax confirmation report for every fax you send.
On Fax Receive Prints a fax confirmation report for every fax you receive.
Send & Receive Prints a fax confirmation report for every fax you send and receive.
TIP: If you choose On Fax Send or Send & Receive, and scan your fax to
send from memory, you can include an image of the first page of the fax on the
Fax Sent Confirmation report. Press Setup, press Fax Confirmation, and
then press On Fax Send again. Select On from the Image on Fax Send
Report menu.
Print fax error reports
You can configure the device so that it automatically prints a report when there is an
error during transmission or reception.
To set the device to print fax error reports automatically
1. Press Setup.
2. Press Print Report, and then press Fax Error Report.
3. Press the right arrow button to select one of the following, and then press OK.
Send & Receive Prints whenever a fax error occurs. This is the default setting.
Off Does not print any fax error reports.
On Fax Send Prints whenever a transmission error occurs.
On Fax Receive Prints whenever a receiving error occurs.
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84 Fax (some models only)
Print and view the fax log
You can print a log of faxes that have been received and sent by the device. Each
entry in the log contains the following information:
• Transmission date and time
• Type (whether received or sent)
• Fax number
• Duration
• Number of pages
• Result (status) of transmission
The logs list faxes that have been sent from the control panel and all faxes that have
been received.
To view the fax log from the embedded Web server
▲On the Information tab, click Log in the left pane, then click the Fax Log sub-tab.
The log lists faxes that have been sent from the HP photo and imaging software and
all faxes that have been received.
To view the fax log from the HP photo and imaging software
1. At the computer, open the HP photo and imaging software. For more information,
see Use the HP photo and imaging software.
2. See the onscreen Help for the HP photo and imaging software for further
instructions.
The log lists faxes that have been sent from the control panel and the HP photo and
imaging software and all faxes that have been received.
To print the fax log from the control panel
1. On the control panel, press Setup.
2. Press the arrow key to move down to Print Report, and then press OK.
3. Press the arrow key to move down to Fax Log, and then press OK.
4. Press OK again to print the log.
Cancel a fax
You can cancel a fax you are sending or receiving at any time.
To cancel a fax
▲Press Cancel on the control panel to stop a fax you are sending or receiving. If the
device does not stop faxing, press Cancel again.
The device prints any pages it has already started printing and then cancels the
remainder of the fax. This can take a few moments.
To cancel a number you are dialing
▲Press Cancel to cancel a number you are currently dialing.
Cancel a fax 85
9 Configure and manage
This section is intended for the administrator or individual who is responsible for
managing the device. This section contains information about the following topics.
•Manage the device
•Use device management tools
•Understand the self-test diagnostic page
•Understand the network configuration page
•Configure network options
•Set up faxing for the device (some models only)
•Configure the device (Windows)
•Configure the device (Mac OS)
•Set up the device for wireless communication (some models only)
•Set up the device for Bluetooth communication
•Uninstall and reinstall the software
Manage the device
• Overview of management tasks
•Monitor the device
•Administer the device
Overview of management tasks
The following table lists common tools that can be used to manage the device.
Specific procedures might include other methods. For information about accessing
and using the tools, see Use device management tools.
NOTE: Mac OS users can use the control panel, the embedded Web server, and
the HP Printer Utility. Windows users can use the control panel, the embedded
Web server, the printer driver, the Toolbox, the HP Web Jetadmin, and
myPrintMileage.
For more information about the HP Web Jetadmin software, open the HP Web
Jetadmin software and see its documentation. For more information about
myPrintMileage, visit the myPrintMileage Web site.
If you want
to...
use these tools...
Control
panel parts
Embedded
Web server
Toolbox
(Windows)
HP Printer
Utility
(Mac OS)
HP Web
Jetadmin
software
myPrint-
Mileage
*
Monitor the device
Status of
supplies
86 Configure and manage
If you want
to...
use these tools...
Usage of
supplies and
media
Operation and
status
Administer the device
Device
maintenance
Device security
Scanner bulb
time
Tray settings
Device volume
or control
button volume
settings
Alerts and
notifications
* Available if myPrintMileage is installed.
Monitor the device
This section provides instructions for monitoring the device.
Use this tool... to obtain the following information....
Control panel Obtain information about the status of jobs
that are being processed, the operating status
of the device, and the status of ink cartridges
and printheads.
Embedded Web server •Printer status information: Click the
Information tab, and then click an option
available on the left pane.
•Ink cartridge and printhead status:
Click the Information tab, and then click
Ink Supplies in the left pane.
•Accumulated ink and media usage:
Click the Information tab, and then click
Usage in the left pane.
Toolbox (Windows) Ink cartridge information: Click the
Estimated Ink Levels tab to view the ink-
level information, and then scroll to display
the Cartridge Details button. Click the
Cartridge Details button to view information
(continued)
Manage the device 87
Use this tool... to obtain the following information....
about replacement ink cartridges and
expirations dates.
NOTE: The ink levels shown are an
estimate only. Actual ink volumes may vary.
HP Printer Utility (Mac OS) Ink cartridge information: Open the
Information and Support panel and click
Supplies Status.
Administer the device
This section provides information about administering the device and modifying
settings.
Use this tool... to do the following...
Control panel •Language and country/region: Press Setup,
and then open the Preferences menu.
•Control panel volume: Press Setup, and then
open the Preferences menu.
•Fax sound volume: Press Setup, and then
select Fax Sound Volume.
•Automatic report printing: Press Setup, and
then open the Advance Fax Setup menu.
•Set the dial type: Press Setup, and then open
the Basic Fax Setup menu.
•Set up redial options: Press Setup, and then
open the Advance Fax Setup menu.
•View the IP address of the device (see
Change advanced network settings).
•Set the date and time: Press Setup, press
Tools, and then press Date and Time.
•Set the scanner bulb time: Press Setup,
select Preferences, and then select Set Bulb
Time.
Embedded Web server •Set embedded Web server password: Click
the Settings tab, and then click Security in the
left pane.
•Change tray settings: Click the Settings tab,
and then click Paper Handling in the left pane.
•Perform device maintenance tasks: Click the
Settings tab, and then click Device Services
in the left pane.
•Language and country/region: Click the
Settings tab, and then click International in
the left pane.
•Fax sound volume: Click the Settings tab,
click Fax in the left pane, and then adjust the
Fax Sound Volume option.
Chapter 9
(continued)
88 Configure and manage
Use this tool... to do the following...
•Configure network settings: Click the
Networking tab, and then click an option in the
left pane.
•Set a static IP address: Click the Networking
tab, and then click either Wired 802.3 or
Wireless 802.11. In the IP Address
Configuration section, select Manual IP and
enter the static IP address. Enter the Manual
Subnet Mask and Manual Default Gateway, if
necessary, and then click Apply. For more
information, see Troubleshooting tips and
resources.
NOTE: It is not recommended that you assign
a static IP address to the device. However, a
static IP address might resolve certain setup
and printing problems, such as a conflict with a
personal firewall.
•Configure Direct Digital Filing settings:
Click the Settings tab, and then click Direct
Digital Filing Speed-dial.
•Automatic fax report printing: Click the
Settings tab, and then click Fax in the left
pane. Then click the Advanced tab.
•Setting up the dial type: Click the Settings
tab, and then click Fax in the left pane. Then
click the Basic tab.
•Setting up redial options: Click the Settings
tab, and then click Fax. Click the Advanced tab.
•Order supplies: On any tab, click the Order
Supplies button, and then follow the onscreen
instructions.
•Support: On any tab, click the Support button,
and then select a support option.
•Configure Bluetooth settings: Click the
Bluetooth tab.
•Set the date and time: Click the Settings tab,
click Time Services in the left pane, type the
necessary values in the fields, and then click
Apply.
Toolbox (Windows) •Change tray settings: Click Paper Handling
on the Services tab.
•Perform device maintenance tasks: Click the
Services tab.
HP Printer Utility (Mac OS) •Change tray settings: Click Paper Handling
from the Printer Settings panel.
•Perform device maintenance tasks: Open
the Information and Support panel, and then
click the option for the task that you want to
perform.
(continued)
Manage the device 89
Use device management tools
• Embedded Web server
•Toolbox (Windows)
•HP Printer Utility (Mac OS)
•Network Printer Setup Utility (Mac OS)
•HP Web Jetadmin software
•HP Instant Support
•myPrintMileage
Embedded Web server
When the device is connected to a network, you can use the embedded Web server to
view status information, change settings, and manage it from your computer.
NOTE: For a list of system requirements for the embedded Web server, see
Embedded Web server specifications.
Some settings might be restricted by the requirement for a password.
You can open and use the embedded Web server without being connected to the
Internet; however, some features will not be available.
To open the embedded Web server
You can open the embedded Web server by using these methods:
NOTE: To open the embedded Web server from the printer driver (Windows), or
the HP Printer Utility (Mac OS), the device must be on a network and must have an
IP address.
•Web browser: In a supported Web browser on your computer, type the IP address
that has been assigned to the device.
For example, if the IP address is 123.123.123.123, type the following address into
the Web browser: http://123.123.123.123
The IP address for the device is listed on the self-test diagnostic page. For more
information, see Understand the network configuration page.
After opening the embedded Web server, you can bookmark it so that you can
return to it quickly in the future.
•HP Printer Utility (Mac OS): On the Printer Settings panel, click Additional
Settings, and then click the Open Embedded Web Server button.
Chapter 9
90 Configure and manage
Embedded Web server pages
The embedded Web server contains pages that you can use to view product
information and change device settings. The pages also contain links to other e-
services.
Pages/buttons Contents
Information page Shows status information about the device, its ink
supplies and usage, and a log of device events
(such as errors).
Settings page Shows the settings that have been configured for
the device and gives you the ability to change
these settings.
Networking page Shows network status and the network settings that
have been configured for the device. These pages
only appear if the device is connected to a network.
For more information, see Configure network options.
Bluetooth page Shows the Bluetooth settings that have been
configured for the device and gives you the ability
to change these settings.
Support and Order Supplies buttons Support provides a number of support services,
including e-services such as HP Instant Support,
myPrintMileage. For more information, see HP
Instant Support and myPrintMileage.
Order Supplies connects you to online ordering of
supplies.
Toolbox (Windows)
The Toolbox provides maintenance information about the device.
NOTE: The Toolbox can be installed from the Starter CD by selecting the full
installation option if the computer meets the system requirements.
To open the Toolbox
• From the HP Solution Center, click the Settings menu, point to Print Settings,
and then click Printer Toolbox.
• Right-click the HP Digital Imaging Monitor in the tray, point to Printer Model Name
and then click Display Printer Toolbox.
Use device management tools 91
Toolbox tabs
The Toolbox contains the following tabs.
Tabs Contents
Estimated Ink Level •Ink Level Information: Shows estimated ink
level for each cartridge.
NOTE: The ink levels shown are an estimate
only. Actual ink volumes may vary.
•Shop Online: Provides access to a Web site
from which you can order printing supplies for
the device online.
•Order by Phone: Shows telephone numbers
that you can call to order supplies for the
device. Telephone numbers are not available
for all countries/regions.
•Cartridge Details: Shows order numbers and
expiration dates of the installed ink cartridges.
Information Printer Information: Provides a link to
myPrintMileage and shows the device hardware
and printhead health information. Information tab
options include:
•Hardware information
•myPrintmileage (if installed)
•HP Instant Support
•HP printhead health
Services •Print PQ (print quality) Diagnostic Page:
Allows you to diagnose issues affecting the
print quality of the device. For more
information, see To print the print quality
diagnostic page.
•Print Self-Test Diagnostic Page: Allows you
to print the self-test diagnostic page of the
device. This page contains information about
the device and the supplies. For more
information, see Understand the self-test
diagnostic page.
•Align Printheads: Guides you through
aligning the printheads. For more information,
see To align the printheads.
•Clean Printheads: Guides you through
cleaning the printheads. For more information,
see To clean the printheads.
•Calibrate Linefeed: Allows you to perform
linefeed calibration. For more information, see
To calibrate the linefeed.
•Paper Handling: Allows you to set the tray
lock and select a default tray (if Tray 2 is
installed). For more information, see Configure
trays.
Chapter 9
92 Configure and manage
HP Printer Utility (Mac OS)
The HP Printer Utility contains tools to configure print settings, calibrate the device,
clean the printheads, print the self-test diagnostic page, order supplies online, and find
Web site support information.
To open the HP Printer Utility
1. From the Finder, select Computer from the Go menu.
2. Select Library, and then select Printers.
3. Select hp, select Utilities, and then select HP Printer Selector.
4. Select the device and click Launch Utility.
HP Printer Utility panels
Information and Support panel
•Supplies Status: Shows the information about currently installed printheads and
ink cartridges.
•Supply Info: Shows the ink cartridge replacement options.
•Device Information: Displays information about the model and serial number.
Also allows you to print the self-test diagnostic page of the device. This page
contains information about the device and the supplies. For more information, see
Understand the self-test diagnostic page.
•Print Quality Diagnostics: Allows you to diagnose issues affecting the print
quality of the device. For more information, see To print the print quality diagnostic
page.
•Clean: Guides you through cleaning the printheads. For more information, see To
clean the printheads.
•Align: Guides you through aligning the printheads. For more information, see To
align the printheads.
•Calibrate Linefeed: Allows you to perform linefeed calibration. For more
information, see To calibrate the linefeed.
•HP Support: Gain access to HP Web site where you can find support for the
device, register the device, and find information about returning and recycling used
printing supplies.
Printer Settings panel
•Trays Configuration: Set the default media type and size for a tray, and set the
tray priority. For more information, see Configure trays.
•Additional Settings: Launch the embedded Web server to change network
settings. Configure IP settings for network connectivity.
Use device management tools 93
Network Printer Setup Utility (Mac OS)
This tool allows you to configure network settings for the device. You can configure
wireless settings such as network location name and wireless mode, and wired
settings such as TCP/IP address, router, and subnet mask.
To open the Network Printer Setup Utility
1. From the Finder, select Computer from the Go menu.
2. Select Library, and then select Printers.
3. Select hp, select Utilities, and then select Network Printer Setup Utility.
4. Follow the onscreen instructions to configure network settings for the device.
HP Web Jetadmin software
The HP Web Jetadmin software is a Web-based management solution for remotely
installing, configuring (both individually or in batch mode), monitoring status (including
levels for supplies), conducting remote diagnostics, and troubleshooting a wide variety
of HP and non-HP network peripherals.
After the software is installed, you can gain access to it from anywhere within your
intranet by using a standard Web browser. To get more information or to download the
software, go to www.hp.com/go/webjetadmin.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools. It helps you quickly
identify, diagnose, and resolve printing problems.
HP Instant Support provides the following information about your device:
•Easy access to troubleshooting tips: Provides tips that are customized for your
device.
•Resolution of specific device errors: Provides immediate access to information
that can help you resolve error messages specific to your device. To see a
description of the problem, as well as recommendations for solving or preventing
the problem, click the link within the message.
•Notification of print driver updates: Alerts you when there is an update for the
printer driver. A message appears on the HP Instant Support homepage; click the
link within the message to go directly to the download section of the HP Web site.
•Obtaining support services: Provides a list of the support services that are
available for your device.
•Managing ink and media usage (myPrintMileage): Helps you manage and
forecast device supplies usage.
•Self diagnostic testing for your device: Runs a diagnostic test of your device.
Select Printer on the Self Help menu on the Instant Support page to start
diagnosing the devices. HP Instant Support checks the computer, and a list of
configured devices appears. When you select the device that you want to
diagnose, HP Instant Support can help you with tasks.
Chapter 9
94 Configure and manage
•HP expert help online (Active Chat): Provides personalized help from an HP
support expert over the Web at any time through real-time chat. Simply submit a
question or a description of your problem. Your recent device history, system
configuration, and any actions that you have attempted are automatically
forwarded to HP (upon your approval) so that you will not need to describe the
problem again.
•Knowledge database: Use the HP knowledge database to quickly find answers to
your questions.
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial
number, error conditions, and status, is sent to HP. HP respects your privacy and
manages this information according to the guidelines that are outlined in the HP
Online Privacy Statement (welcome.hp.com/country/us/en/privacy.html).
NOTE: To view all the data that is sent to HP, select Source (for Internet Explorer
and Opera) or Page Source (for Netscape and Mozilla Firefox) from the View
menu in your Web browser.
To gain access to HP Instant Support
•Toolbox (Windows): Click the Information tab, and then click HP Instant Support.
•Embedded Web server: Click the Support button, then click HP Instant Support.
NOTE: The Support button is available in all pages.
NOTE: Do not bookmark the Web pages that are used to open HP Instant
Support. If you bookmark the site and connect to it by using the bookmark, the
pages do not contain the current information.
myPrintMileage
myPrintMileage is a service that HP provides to help you track and forecast your
device usage and plan the purchase of supplies.
To use myPrintMileage, you must have the following:
• Internet connection
• Device connected
Use device management tools 95
On the myPrintMileage Web site, you can see the print analysis, such as the amount
of ink you have used, whether you use more black or color ink, and the estimated
number of pages you can print with the remaining amount of ink
To gain access to myPrintMileage
•Embedded Web server: Click the Support button, and then click myPrintMileage.
NOTE: The Support button is available in all pages.
•Toolbox (Windows): Click the Information tab, and then click myPrintMileage
and follow the onscreen instructions.
•Windows taskbar: Right-click the HP Digital Imaging icon in the Windows
taskbar, choose the device you wish to view, and then click myPrintMileage.
NOTE: Do not bookmark the Web pages that are used to open myPrintMileage. If
you bookmark the site and connect to it by using the bookmark, the pages do not
contain the current information.
Understand the self-test diagnostic page
Use the self-test diagnostic page to:
• View current device information, ink cartridge status, and printhead health status
• Help troubleshoot problems
• Verify installation of optional accessories, such as the duplexer
The self-test diagnostic page also contains a log of recent events.
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96 Configure and manage
If you need to call HP, it is often useful to print the self-test diagnostic page before
calling.
1. Printer Information: Shows device information (such as the product name, model
number, serial number, and firmware version number), the accessories that are
installed (such as the duplexer), and the number of pages printed from the trays
and accessories.
2. Ink Cartridge Status: Shows the estimated ink levels (represented in graphical
form as gauges) and the part numbers and expiration dates of the ink cartridges.
NOTE: The ink levels shown are an estimate only. Actual ink volumes may
vary.
3. Printhead Status: Shows the status of the printhead health and the part numbers,
first-installation dates, and end-of-warranty dates of the printheads, as well as the
accumulated ink usage. The status options for the printhead are: good, fair, and
replace. If the status is 'fair,' then the print quality must be monitored, but the
printhead does not need to replaced. If the status is 'replace,' then the printhead
should be replaced, as the device will not function until it is.
4. Event Log: Shows a log of recent events that have occurred.
To print the Self-Test Diagnostic Page
•Control panel: Press Setup, select Print Report, select Self-Test Report, and
then press OK.
•Toolbox (Windows): Click the Services tab, and then click Print Self-test
Diagnostic Page.
•HP Printer Utility (Mac OS): Click Device Information from the Information and
Support panel, and then click Print Configuration Page.
Understand the self-test diagnostic page 97
Understand the network configuration page
If the device is connected to a network, you can print a network configuration page to
view the network settings for the device. You can use the network configuration page
to help troubleshoot network connectivity problems. If you need to call HP, it is often
useful to print this page before calling.
Network Configuration Page
1. General Information: Shows information about the current status and active
connection type of the network, and other information, such as the URL of the
embedded Web server.
2. 802.3 Wired: Shows information about the active wired network connection, such
as the IP address, subnet mask, default gateway, as well as the hardware address
of the device.
3. 802.11 Wireless: Shows information about the active wireless network connection,
such as the IP address, the communication mode, the network name,
authentication type, and signal strength.
4. Bluetooth: Shows information about the active Bluetooth wireless connection,
such as the device name and address, as well as the passkey.
5. SNMP: Shows information about the current SNMP settings and status, including
the community name settings.
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98 Configure and manage
To print the network configuration page from the control panel
• If the device has a two-line display: Press the Setup button, select Network
Setup, select Print Network Settings, and then press OK.
• If the device has a color display: Press the Setup button, select Network, select
View Network Settings, select Print Network Configuration Page, and then
press OK.
Channel range definitions
The following table lists the 802.11 Wireless channel range definitions.
The first digit stands for Locale Number
Locale 0: Channels 1-11:
•high-power 802.11b
•low-power 802.11g
Locale 1: Channels 1-13:
•low-power 802.11b
•low-power 802.11g
Locale 2: Channels 1-14:
•low-power 802.11b
•low-power 802.11g
NOTE: 802.11g is not allowed on channel 14.
The second digit stands for Ad-Hoc
Compatibility Mode
0: Ad-Hoc connection status nominal
1: Ad-Hoc always appears connected
The third digit stands for Infrastructure Rate
Restriction
0: 802.11b or 802.11g
1: 802.11b only
The fourth digit stands for Ad-Hoc Rate
Restriction
0: 802.11b or 802.11g
1: 802.11b only
Configure network options
You can manage network settings for the device through the control panel as
described in the next section. Additional advanced settings are available in the
embedded Web server, a configuration and status tool you access from your Web
browser using an existing network connection to the device. For more information, see
Embedded Web server.
Change basic network settings
The control-panel options enable you to set up and manage a wireless connection and
to perform a variety of network management tasks. This includes viewing the network
settings, restoring the network defaults, turning the wireless radio on and off, and
changing the network settings.
Configure network options 99
Use the Wireless Setup Wizard
The Wireless Setup Wizard provides an easy way to set up and manage a wireless
connection to your device. For more information on setting up a wireless connection
and the Wireless Setup Wizard, see Set up the device for wireless communication
(some models only).
View and print network settings
You can display a summary of the network settings on the control panel, or you can
print a more detailed network configuration page. The network configuration page lists
all of the important network settings such as the IP address, link speed, DNS, and
mDNS. For information on the network settings, see Understand the network
configuration page.
1. Press the Setup button.
2. Press the arrow keys until Network is highlighted, and then press OK.
3. Do one of the following:
• To display wired (Ethernet) network settings, select View Network Settings,
and then select Display Wired Summary.
• To display wireless network settings, select View Network Settings, and then
select Display Wireless Summary.
• To print the network configuration page, select View Network Settings, and
then select Print Network Configuration Page.
Turn the wireless radio on and off
The wireless radio is on by default, as indicated by the blue light on the front of the
device. In order to stay connected to a wireless network, the radio must stay on.
However, if your device is connected to a wired network or you have a USB
connection, the radio is not used. In this case you might want to turn the radio off.
1. Press the Setup button.
2. Press the arrow keys until Network is highlighted, and then press OK.
3. Select Wireless Radio, and then select Yes to turn the radio on, or No to turn the
radio off.
Change advanced network settings
The advanced network settings are provided for your convenience. However, unless
you are an advanced user, you should not change any of these settings. The
advanced settings include Link Speed, IP Settings, and Memory Card Security.
Set link speed
You can change the speed at which data is transmitted over the network. The default
is Automatic.
1. Press the Setup button.
2. Press the arrow keys until Network is highlighted, then press OK.
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100 Configure and manage
3. Select Advanced Setup, then select Link Speed.
4. Press the number next to the link speed that matches your network hardware:
•1. Automatic
•2. 10-Full
•3. 10-Half
•4. 100-Full
•5. 100-Half
To View IP settings
• Color display: To view the IP address of the device from the control panel, press
the Setup button, select Network, select View Network Settings, and then select
either Display Wired Summary or Display Wireless Summary.
• Two-line display: To view the IP address of the device, you must print the network
configuration page. For more information, see Understand the network
configuration page.
To Change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings
automatically. However, if you are an advanced user, you might want to manually
change the IP address, subnet mask, or the default gateway.
CAUTION: Be careful when manually assigning an IP address. If you enter an
invalid IP address during the installation, your network components will not be able
to connect with the device.
1. Press the Setup button.
2. Press the arrow keys until Network is highlighted, and then press OK.
3. Select Advanced Setup, select IP Settings, and then select Manual IP Settings.
4. Press the number next to the IP setting:
•1. IP Address
•2. Subnet Mask
•3. Default Gateway
5. Enter your changes, and then press OK.
Set up faxing for the device (some models only)
After completing all the steps in the getting started guide, use the instructions in this
section to complete your fax setup. Keep your getting started guide for later use.
In this section, you will learn how to set up the device so that faxing works successfully
with equipment and services you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility
(Mac OS) to help you quickly set up some important fax settings such as the
answer mode and fax header information. You can access the Fax Setup Wizard
(Windows) or HP Fax Setup Utility (Mac OS) through the software you installed
with the device. After you run the Fax Setup Wizard (Windows) or HP Fax Setup
Utility (Mac OS), follow the procedures in this section to complete your fax setup.
Set up faxing for the device (some models only) 101
Set up faxing (parallel phone systems)
Before you begin setting up the device for faxing, determine which kind of phone
system your country/region uses. The instructions for fax setup differ depending on
whether you have a serial- or parallel-type phone system.
• If you do not see your country/region listed in the table below, you probably have a
serial-type phone system. In a serial-type phone system, the connector type on
your shared telephone equipment (modems, phones, and answering machines)
does not allow a physical connection to the "2-EXT" port on the device. Instead, all
equipment must be connected at the telephone wall jack.
NOTE: In some countries/regions that use serial-type phone systems, the
phone cord that came with the device might have an additional wall plug
attached to it. This enables you to connect other telecom devices to the wall
jack where you plug in the device.
• If your country/region is listed in the table below, you probably have a parallel-type
telephone system. In a parallel-type phone system, you are able to connect shared
telephone equipment to the phone line by using the "2-EXT" port on the back of
the device.
NOTE: If you have a parallel-type phone system, HP recommends you use
the 2-wire phone cord supplied with the device to connect it to the telephone
wall jack.
Table 9-1 Countries/regions with a parallel-type phone system
Argentina Australia Brazil
Canada Chile China
Colombia Greece India
Indonesia Ireland Japan
Korea Latin America Malaysia
Mexico Philippines Poland
Portugal Russia Saudi Arabia
Singapore Spain Taiwan
Thailand USA Venezuela
Vietnam
If you are unsure which kind of telephone system you have (serial or parallel), check
with your telephone company.
Choose the correct fax setup for your home or office
To fax successfully, you need to know what types of equipment and services (if any)
share the same phone line with the device. This is important because you might need
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102 Configure and manage
to connect some of your existing office equipment directly to the device, and you might
also need to change some fax settings before you can fax successfully.
To determine the best way to set up the device in your home or office, first read
through the questions in this section and record your answers. Next, refer to the table
in the following section and choose the recommended setup case based on your
answers.
Make sure to read and answer the following questions in the order they are presented.
1. Do you have a digital subscriber line (DSL) service through your telephone
company? (DSL might be called ADSL in your country/region.)
If you answered Yes, proceed directly to Case B: Set up the device with DSL. You
do not need to continue answering questions.
If you answered No, continue answering questions.
2. Do you have a private branch exchange (PBX) phone system or an integrated
services digital network (ISDN) system?
If you answered Yes, proceed directly to Case C: Set up the device with a PBX
phone system or an ISDN line. You do not need to continue answering questions.
If you answered No, continue answering questions.
3. Do you subscribe to a distinctive ring service through your telephone company that
provides multiple phone numbers with different ring patterns?
If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service
on the same line. You do not need to continue answering questions.
If you answered No, continue answering questions.
Are you unsure if you have distinctive ring? Many phone companies offer a
distinctive ring feature that allows you to have several phone numbers on one
phone line.
When you subscribe to this service, each phone number will have a different ring
pattern. For example, you can have single, double, and triple rings for the different
numbers. You might assign one phone number with a single ring to your voice
calls, and another phone number with double rings to your fax calls. This allows
you to tell the difference between voice and fax calls when the phone rings.
4. Do you receive voice calls at the same phone number you will use for fax calls on
the device?
Continue answering questions.
5. Do you have a computer dial-up modem on the same phone line as the device?
Are you unsure if you use a computer dial-up modem? If you answer Yes to any of
the following questions, you are using a computer dial-up modem:
• Do you send and receive faxes directly to and from your computer software
applications through a dial-up connection?
• Do you send and receive e-mail messages on your computer through a dial-up
connection?
• Do you access the Internet from your computer through a dial-up connection?
Continue answering questions.
Set up faxing for the device (some models only) 103
6. Do you have an answering machine that answers voice calls at the same phone
number you will use for fax calls on the device?
Continue answering questions.
7. Do you subscribe to a voice mail service through your telephone company at the
same phone number you will use for fax calls on the device?
After you have completed answering the questions, proceed to the next section to
select your fax setup case.
Select your fax setup case
Now that you have answered all the questions about the equipment and services that
share the phone line with the device, you are ready to choose the best setup case for
your home or office.
From the first column in the following table, choose the combination of equipment and
services applicable to your home or office setting. Then look up the appropriate setup
case in the second or third column based on your phone system. Step-by-step
instructions are included for each case in the sections that follow.
If you have answered all the questions in the previous section and have none of the
described equipment or services, choose "None" from the first column in the table.
NOTE: If your home or office setup is not described in this section, set up the
device as you would a regular analog phone. Make sure you use the phone cord
supplied in the box to connect one end to your telephone wall jack and the other
end to the port labeled 1-LINE on the back of the device. If you use another phone
cord, you might experience problems sending and receiving faxes.
Other equipment/services
sharing your fax line
Recommended fax setup
for parallel-type phone
systems
Recommended fax setup
for serial-type phone
systems
None
(You answered No to all
questions.)
Case A: Separate fax line (no
voice calls received)
Refer to your country in
Serial-type fax setup
DSL service
(You answered Yes to
question 1 only.)
Case B: Set up the device
with DSL
Refer to your country in
Serial-type fax setup
PBX or ISDN system
(You answered Yes to
question 2 only.)
Case C: Set up the device
with a PBX phone system or
an ISDN line
Refer to your country in
Serial-type fax setup
Distinctive ring service
(You answered Yes to
question 3 only.)
Case D: Fax with a distinctive
ring service on the same line
Refer to your country in
Serial-type fax setup
Voice calls
(You answered Yes to
question 4 only.)
Case E: Shared voice/fax line Refer to your country in
Serial-type fax setup
Voice calls and voice mail
service
Case F: Shared voice/fax line
with voice mail
Refer to your country in
Serial-type fax setup
Chapter 9
104 Configure and manage
Other equipment/services
sharing your fax line
Recommended fax setup
for parallel-type phone
systems
Recommended fax setup
for serial-type phone
systems
(You answered Yes to
questions 4 and 7 only.)
Computer dial-up modem
(You answered Yes to
question 5 only.)
Case G: Fax line shared with
computer modem (no voice
calls received)
Not applicable.
Voice calls and computer dial-
up modem
(You answered Yes to
questions 4 and 5 only.)
Case H: Shared voice/fax line
with computer modem
Not applicable.
Voice calls and answering
machine
(You answered Yes to
questions 4 and 6 only.)
Case I: Shared voice/fax line
with answering machine
Not applicable.
Voice calls, computer dial-up
modem, and answering
machine
(You answered Yes to
questions 4, 5, and 6 only.)
Case J: Shared voice/fax line
with computer modem and
answering machine
Not applicable.
Voice calls, computer dial-up
modem, and voice mail service
(You answered Yes to
questions 4, 5, and 7 only.)
Case K: Shared voice/fax line
with computer dial-up modem
and voice mail
Not applicable.
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have
no other equipment connected on this phone line, set up the device as described in
this section.
Figure 9-1 Back view of the device
(continued)
Set up faxing for the device (some models only) 105
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to
the 1-LINE port
To set up the device with a separate fax line
1. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
2. Turn on the Auto Answer setting.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
When the phone rings, the device answers automatically after the number of rings you
set in the Rings to Answer setting. The device begins emitting fax reception tones to
the sending fax machine and receives the fax.
Case B: Set up the device with DSL
If you have a DSL service through your telephone company, and do not connect any
equipment to the device, use the instructions in this section to connect a DSL filter
between the telephone wall jack and the device. The DSL filter removes the digital
signal that can interfere with the device, so the device can communicate properly with
the phone line. (DSL might be called ADSL in your country/region.)
NOTE: If you have a DSL line and you do not connect the DSL filter, you will not
be able to send and receive faxes with the device.
Figure 9-2 Back view of the device
1Telephone wall jack
2DSL (or ADSL) filter and cord supplied by your DSL provider
Chapter 9
106 Configure and manage
3Use the phone cord supplied in the box with the device to connect to
the 1-LINE port
To set up the device with DSL
1. Obtain a DSL filter from your DSL provider.
2. Using the phone cord supplied in the box with the device, connect one end to the
open port on the DSL filter, and then connect the other end to the port labeled 1-
LINE on the back of the device.
NOTE: If you do not use the supplied cord to connect from the DSL filter to
the device, you might not be able to fax successfully. This special phone cord
is different from the phone cords you might already have in your home or office.
As only one phone cord is supplied, you may will need to obtain additional
phone cords for this setup.
3. Connect an additional phone cord from the DSL filter to the telephone wall jack.
4. Run a fax test.
Case C: Set up the device with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter,
make sure you do the following:
• If you are using either a PBX or an ISDN converter/terminal adaptor, connect the
device to the port that is designated for fax and phone use. Also, make sure that
the terminal adapter is set to the correct switch type for your country/region, if
possible.
NOTE: Some ISDN systems allow you to configure the ports for specific
phone equipment. For example, you might have assigned one port for
telephone and Group 3 fax and another port for multiple purposes. If you have
problems when connected to the fax/phone port of your ISDN converter, try
using the port designated for multiple purposes; it might be labeled "multi-
combi" or something similar.
• If you are using a PBX phone system, set the call waiting tone to "off."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on"
by default. The call waiting tone will interfere with any fax transmission, and
you will not be able to send or receive faxes with the device. Refer to the
documentation that came with your PBX phone system for instructions on how
to turn off the call-waiting tone.
• If you are using a PBX phone system, dial the number for an outside line before
dialing the fax number.
• Make sure you use the supplied cord to connect from the telephone wall jack to
the device. If you do not, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your home
or office. If the supplied phone cord is too short, you can purchase a coupler from
your local electronics store and extend it.
(continued)
Set up faxing for the device (some models only) 107
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that
allows you to have multiple phone numbers on one phone line, each with a different
ring pattern, set up the device as described in this section.
Figure 9-3 Back view of the device
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to
the 1-LINE port
To set up the device with a distinctive ring service
1. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
2. Turn on the Auto Answer setting.
3. Change the Distinctive Ring setting to match the pattern that the telephone
company assigned to your fax number.
NOTE: By default, the device is set to answer all ring patterns. If you do not
set the Distinctive Ring to match the ring pattern assigned to your fax
number, the device might answer both voice calls and fax calls or it might not
answer at all.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
The device automatically answers incoming calls that have the ring pattern you
selected (Distinctive Ring setting) after the number of rings you selected (Rings to
Answer setting). The device begins emitting fax reception tones to the sending fax
machine and receives the fax.
Chapter 9
108 Configure and manage
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have
no other office equipment (or voice mail) on this phone line, set up the device as
described in this section.
Figure 9-4 Back view of the device
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to
the 1-LINE port
3Telephone (optional)
To set up the device with a shared voice/fax line
1. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
2. Do one of the following:
• If you have a parallel-type phone system, remove the white plug from the port
labeled 2-EXT on the back of the device, and then connect a phone to this port.
• If you have a serial-type phone system, you might plug your phone directly on
top of the device cable which has a wall plug attached to it.
Set up faxing for the device (some models only) 109
3. Now you need to decide how you want the device to answer calls, automatically or
manually:
• If you set up the device to answer calls automatically, it answers all incoming
calls and receives faxes. The device will not be able to distinguish between fax
and voice calls in this case; if you suspect the call is a voice call, you will need
to answer it before the device answers the call. To set up the device to answer
calls automatically, turn on the Auto Answer setting.
• If you set up the device to answer faxes manually, you must be available to
respond in person to incoming fax calls or the device cannot receive faxes. To
set up the device to answer calls manually, turn off the Auto Answer setting.
4. Run a fax test.
If you pick up the phone before the device answers the call and hear fax tones from a
sending fax machine, you will need to answer the fax call manually.
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also
subscribe to a voice mail service through your telephone company, set up the device
as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at
the same phone number you use for fax calls. You must receive faxes manually;
this means you must be available to respond in person to incoming fax calls. If you
want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Figure 9-5 Back view of the device
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to
the "1-LINE" port
Chapter 9
110 Configure and manage
To set up the device with voice mail
1. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
2. Turn off the Auto Answer setting.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the device cannot
receive faxes.
Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a
computer modem connected on this line, set up the device as described in this section.
NOTE: If you have a computer dial-up modem, your computer dial-up modem
shares the phone line with the device. You will not be able to use both your modem
and the device simultaneously. For example, you cannot use the device for faxing
while you are using your computer dial-up modem to send an e-mail or access the
Internet.
• Set up the device with a computer dial-up modem
•Set up the device with a computer DSL/ADSL modem
Set up the device with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up
modem, follow these directions for setting up the device.
Figure 9-6 Back view of the device
Set up faxing for the device (some models only) 111
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to
the "1-LINE" port
3Computer with modem
To set up the device with a computer dial-up modem
1. Remove the white plug from the port labeled 2-EXT on the back of the device.
2. Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the device.
3. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
4. If your modem software is set to receive faxes to your computer automatically, turn
off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your
modem software, the device will not be able to receive faxes.
5. Turn on the Auto Answer setting.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7. Run a fax test.
When the phone rings, the device automatically answers after the number of rings you
set in the Rings to Answer setting. The device begins emitting fax reception tones to
the sending fax machine and receives the fax.
Set up the device with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions
to set up your fax.
Chapter 9
112 Configure and manage
1Telephone wall jack
2Parallel splitter
3DSL/ADSL splitter
Connect one end of the phone jack that was supplied with the device
to connect to the 1-LINE port on the back of the device. Connect the
other end of the cord to the DSL/ADSL filter.
4 Computer
5Computer DSL/ADSL modem
NOTE: You will need to purchase a parallel splitter (also called a coupler). A
parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has
two RJ-11 ports on the front and a plug on the back.
To set up the device with a computer DSL/ADSL modem
1. Obtain a DSL filter from your DSL provider.
2. Using the phone cord provided in the box with the device, connect one end to the
DSL filter, and then connect the other end to the port labeled 1-LINE on the back
of the device.
NOTE: If you do not use the supplied cord to connect from the DSL filter to
the back of the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
3. Connect the DSL filter to the parallel splitter.
4. Connect the DSL modem to the parallel splitter.
5. Connect the parallel splitter to the wall jack.
6. Run a fax test.
When the phone rings, the device automatically answers after the number of rings you
set in the Rings to Answer setting. The device begins emitting fax reception tones to
the sending fax machine and receives the fax.
Case H: Shared voice/fax line with computer modem
If you receive both voice calls and fax calls at the same phone number, and you also
have a computer modem connected on this phone line, set up the device as described
in this section.
Set up faxing for the device (some models only) 113
NOTE: Since your computer modem shares the phone line with the device, you
cannot use both your modem and the device simultaneously. For example, you
cannot use the device for faxing while you are using your computer modem to
send an e-mail or access the Internet.
• Shared voice/fax with computer dial-up modem
•Shared voice/fax with computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to
set up your fax.
There are two different ways to set up the device with your computer based on the
number of phone ports on your computer. Before you begin, check your computer to
see if it has one or two phone ports.
• If your computer has only one phone port, you will need to purchase a parallel
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11
port on the front and two RJ-11 ports on the back. Do not use a two-line phone
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front
and a plug on the back.)
Figure 9-7 Example of a parallel splitter
• If your computer has one phone port, set up the device as described below.
Figure 9-8 Back view of the device
1Telephone wall jack
2Phone cord provided with the device plugged into the 1-LINE port on
the back of the device
3Parallel splitter
Chapter 9
114 Configure and manage
4 Computer
5 Telephone
To set up the device on the same phone line as a computer with one phone port
1. Remove the white plug from the port labeled 2-EXT on the back of the device.
2. Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the parallel splitter.
3. Connect a phone cord from the parallel splitter to the port labeled 2-EXT on the
back of the device.
4. Connect a phone to the parallel splitter.
5. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
6. If your modem software is set to receive faxes to your computer automatically, turn
off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your
modem software, the device will not be able to receive faxes.
7. Now you need to decide how you want the device to answer calls, automatically or
manually:
• If you set up the device to answer calls automatically, it answers all incoming
calls and receives faxes. The device will not be able to distinguish between fax
and voice calls in this case; if you suspect the call is a voice call, you will need
to answer it before the device answers the call. To set up the device to answer
calls automatically, turn on the Auto Answer setting.
• If you set up the device to answer faxes manually, you must be available to
respond in person to incoming fax calls or the device cannot receive faxes. To
set up the device to answer calls manually, turn off the Auto Answer setting.
8. Run a fax test.
NOTE: If your computer has two telephone ports on the back, you do not need to
use a parallel splitter. You can plug the telephone into the “OUT” port on the
computer dial-up modem.
If you pick up the phone before the device answers the call and hear fax tones from a
sending fax machine, you will need to answer the fax call manually.
If you use your phone line for voice, fax, and your computer dial-up modem, follow
these directions to set up your fax.
Set up faxing for the device (some models only) 115
Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem
1Telephone wall jack
2Parallel splitter
3DSL/ADSL filter
4Phone cord supplied with the device
5DSL/ADSL modem
6 Computer
7 Telephone
NOTE: You will need to purchase a parallel splitter (also called a coupler). A
parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has
two RJ-11 ports on the front and a plug on the back.
Chapter 9
116 Configure and manage
To set up the device with a computer DSL/ADSL modem
1. Obtain a DSL filter from your DSL provider.
NOTE: Phones in other parts of the home/office sharing the same phone
number with DSL service will need to be connected to additional DSL filters,
otherwise you will experience noise when making voice calls.
2. Using the phone cord supplied in the box with the devices, connect one end to the
DSL filter, then connect the other end to the port labeled 1-LINE on the back of the
device.
NOTE: If you do not use the supplied cord to connect from the DSL filter to
the device, you might not be able to fax successfully. This special phone cord
is different from phone cords you might already have in your home or office.
3. If you have a parallel-type phone system, remove the white plug from the port
labeled 2-EXT on the back of the device, and then connect a phone to this port.
4. Connect the DSL filter to the parallel splitter.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Run a fax test.
When the phone rings, the device automatically answers after the number of rings you
set in the Rings to Answer setting. The device begins emitting fax reception tones to
the sending fax machine and receives the fax.
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also
have an answering machine that answers voice calls at this phone number, set up the
device as described in this section.
Figure 9-9 Back view of the device
1Telephone wall jack
2Use the phone cord provided to connect to the 1-LINE port on the back of
the device
3Answering machine
4Telephone (optional)
Set up faxing for the device (some models only) 117
To set up the device with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled 2-EXT on the back of the device.
2. Unplug your answering machine from the telephone wall jack, and connect it to the
port labeled 2-EXT on the back of the device.
NOTE: If you do not connect your answering machine directly to the device,
fax tones from a sending fax machine might be recorded on your answering
machine, and you probably will not be able to receive faxes with the device.
3. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
4. (Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external
phone, you can purchase and use a parallel splitter (also known as a coupler)
to connect both the answering machine and telephone to the device. You can
use standard phone cords for these connections.
5. Turn on the Auto Answer setting.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the device to the maximum number of
rings supported by your device. (The maximum number of rings varies by country/
region.)
8. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you
have set, and then plays your recorded greeting. The device monitors the call during
this time, "listening" for fax tones. If incoming fax tones are detected, the device emits
fax reception tones and receives the fax; if there are no fax tones, the device stops
monitoring the line and your answering machine can record a voice message.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also
have a computer modem and answering machine connected on this phone line, set up
the device as described in this section.
Chapter 9
118 Configure and manage
NOTE: Since your computer dial-up modem shares the phone line with the
device, you cannot use both your modem and the device simultaneously. For
example, you cannot use the device for faxing while you are using your computer
dial-up modem to send an e-mail or access the Internet.
• Shared voice/fax line with computer dial-up modem and answering machine
•Shared voice/fax line with computer DSL/ADSL modem and answering machine
Shared voice/fax line with computer dial-up modem and answering machine
There are two different ways to set the device with your computer based on the
number of phone ports on your computer. Before you begin, check your computer to
see if it has one or two phone ports.
• If your computer has only one phone port, you will need to purchase a parallel
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11
port on the front and two RJ-11 ports on the back. Do not use a two-line phone
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front
and a plug on the back.)
Figure 9-10 Example of a parallel splitter
• If your computer has one phone port, set up the device as described below.
Figure 9-11 Back view of the device
1Telephone wall jack
2Telephone cord connected to the parallel splitter
3Parallel splitter
4Telephone (optional)
5Answering machine
6Computer with modem
Set up faxing for the device (some models only) 119
7Use the phone cord supplied in the box with the device to connect to
the "1-LINE" port
To set up the device on the same phone line as a computer with one phone port
1. Remove the white plug from the port labeled 2-EXT on the back of the device.
2. Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the device.
3. Unplug your answering machine from the telephone wall jack, and connect it to the
port labeled 2-EXT on the back of the device.
NOTE: If you do not connect your answering machine directly to the device,
fax tones from a sending fax machine might be recorded on your answering
machine, and you probably will not be able to receive faxes with the device.
4. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
5. (Optional) If your answering machine does not have a built-in phone, for
convenience you might want to connect a phone to the back of your answering
machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external
phone, you can purchase and use a parallel splitter (also known as a coupler)
to connect both the answering machine and telephone to the device. You can
use standard phone cords for these connections.
6. If your modem software is set to receive faxes to your computer automatically, turn
off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your
modem software, the device will not be able to receive faxes.
7. Turn on the Auto Answer setting.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the device to the maximum number of
rings supported by your device. (The maximum number of rings varies by country/
region.)
10. Run a fax test.
NOTE: If you are using a computer with two telephone ports, you do not need
a parallel splitter. You can plug the answering machine into the “OUT” port on
the back of the computer.
Chapter 9
120 Configure and manage
When the phone rings, your answering machine answers after the number of rings you
have set, and then plays your recorded greeting. The device monitors the call during
this time, "listening" for fax tones. If incoming fax tones are detected, the device emits
fax reception tones and receives the fax; if there are no fax tones, the device stops
monitoring the line and your answering machine can record a voice message.
Shared voice/fax line with computer DSL/ADSL modem and answering machine
1Telephone wall jack
2Parallel splitter
3DSL/ADSL filter
4Phone cord provided with the device connected to the 1-LINE port on
the back of the device
5DSL/ADSL modem
6 Computer
7Answering machine
8Telephone (optional)
NOTE: You will need to purchase a parallel splitter (also called a coupler). A
parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has
two RJ-11 ports on the front and a plug on the back.
Set up faxing for the device (some models only) 121
To set up the device with a computer DSL/ADSL modem
1. Obtain a DSL/ADSL filter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/office sharing the same phone
number with DSL/ADSL service will need to be connected to additional DSL/
ADSL filters, otherwise you will experience noise when making voice calls.
2. Using the phone cord supplied in the box with the device, connect one end to the
DSL/ADSL filter, then connect the other end to the port labeled 1-LINE on the back
of the device.
NOTE: If you do not use the supplied cord to connect from the DSL/ADSL
filter to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
3. Connect the DSL/ADSL filter to the splitter.
4. Unplug the answering machine from the telephone wall jack, and connect it to the
port labeled 2-EXT on the back of the device.
NOTE: If you do not connect your answering machine directly to the device,
fax tones from a sending fax machine might be recorded on your answering
machine, and you probably will not be able to receive faxes with the device.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Change your Rings to Answer setting on the device to the maximum number of
rings supported by the device.
NOTE: The maximum number of rings varies by country/region
9. Run a fax test.
When the phone rings, your answering machine will answer after the number of rings
you have set, and then play your recorded greeting. The device monitors the call
during this time, “listening” for fax tones. If incoming fax tones are detected, the device
will emit fax reception tones and receive the fax; if there are no fax tones, the device
stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem,
follow these instructions to set up your fax.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a
computer dial-up modem on the same phone line, and subscribe to a voice mail
service through your telephone company, set up the device as described in this section.
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122 Configure and manage
NOTE: You cannot receive faxes automatically if you have a voice mail service at
the same phone number you use for fax calls. You must receive faxes manually;
this means you must be available to respond in person to incoming fax calls. If you
want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the device, you cannot
use both your modem and the device simultaneously. For example, you cannot use
the device for faxing if you are using your computer dial-up modem to send an e-mail
or access the Internet.
There are two different ways to set up the device with your computer based on the
number of phone ports on your computer. Before you begin, check your computer to
see if it has one or two phone ports.
• If your computer has only one phone port, you will need to purchase a parallel
splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11
port on the front and two RJ-11 ports on the back. Do not use a two-line phone
splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front
and a plug on the back.)
Figure 9-12 Example of a parallel splitter
• If your computer has two phone ports, set up the device as described below.
Figure 9-13 Back view of the device
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to
the 1-LINE port
3Computer with modem
4 Telephone
Set up faxing for the device (some models only) 123
To set up the device on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the device.
2. Find the phone cord that connects from the back of your computer (your computer
dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone
wall jack and plug it into the port labeled 2-EXT on the back of the device.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE: If you do not use the supplied cord to connect from the telephone wall
jack to the device, you might not be able to fax successfully. This special
phone cord is different from the phone cords you might already have in your
home or office.
5. If your modem software is set to receive faxes to your computer automatically, turn
off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your
modem software, the device will not be able to receive faxes.
6. Turn off the Auto Answer setting.
7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the device cannot
receive faxes.
Serial-type fax setup
For information on setting up the device for faxing using a serial-type phone system,
see the Fax Configuration Web site for your country/region.
Austria www.hp.com/at/faxconfig
Germany www.hp.com/de/faxconfig
Switzerland (French) www.hp.com/ch/fr/faxconfig
Switzerland (German) www.hp.com/ch/de/faxconfig
United Kingdom www.hp.com/uk/faxconfig
Finland www.hp.fi/faxconfig
Denmark www.hp.dk/faxconfig
Sweden www.hp.se/faxconfig
Norway www.hp.no/faxconfig
Netherlands www.hp.nl/faxconfig
Belgium (Dutch) www.hp.be/nl/faxconfig
Belguim (French) www.hp.be/fr/faxconfig
Portugal www.hp.pt/faxconfig
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124 Configure and manage
Spain www.hp.es/faxconfig
France www.hp.com/fr/faxconfig
Ireland www.hp.com/ie/faxconfig
Italy www.hp.com/it/faxconfig
Configure the device (Windows)
You can connect the device directly to a computer, or you can share the device among
other users on a network.
NOTE: Microsoft Internet Explorer 6.0 must be installed on the computer system
to run the installation program.
Also, you must have administrator privileges to install a printer driver on Windows
2000, Windows XP, or Windows Server 2003.
When setting up the device, HP recommends that you connect it after you install the
software because the installation program is designed to provide you with the easiest
setup experience. However, if you have connected the cable first, see To connect the
device before installing the software.
Direct connection
You can connect the device directly to your computer using a USB cable.
NOTE: If you install the device software and connect the device to a computer
running Windows, you can connect additional devices to the same computer with
USB cables without reinstalling the device software.
When setting up the device, HP recommends that you connect the device after you
install the software because the installation program is designed to provide you with
the easiest setup experience. However, if you have connected the cable first, see To
connect the device before installing the software.
To install the software before connecting the device (recommended)
1. Close any applications that are running.
2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD..
3. On the CD menu, click Install and follow the onscreen instructions.
4. When prompted, turn on the device and connect it to the computer using a USB
cable. The Found New Hardware wizard appears on the computer screen, and
the device icon is created in the Printers folder.
NOTE: You may connect the USB cable at a later time when you need to use the
device.
You can also share the device with other computers using a simple form of
networking known as locally shared networking. For more information, see To
share the device on a locally shared network.
(continued)
Configure the device (Windows) 125
To connect the device before installing the software
If you connected the device to the computer before installing the device software, the
Found New Hardware wizard displays on the computer screen.
NOTE: If you turned on the device, do not turn it off or unplug the cable from the
device while the installation program is running. If you do so, the installation
program will not finish.
1. In the Found New Hardware dialog box that displays methods for locating the
printer driver, select the Advanced option, and then click Next.
NOTE: Do not allow the Found New Hardware wizard to perform an
automatic search for the printer driver.
2. Select the check box for specifying the driver location, and ensure that the other
check boxes are clear.
3. Insert the Starter CD into the CD drive. If the CD menu appears, close it.
4. Browse to locate the root directory on the Starter CD (for example, D), and then
click OK.
5. Click Next and follow the onscreen instructions.
6. Click Finish to close the Found New Hardware wizard. The wizard automatically
starts the installation program (this might take a short while).
7. Complete the installation process.
NOTE: You can also share the device with other computers using a simple form
of networking known as locally shared networking. For more information, see To
share the device on a locally shared network.
To share the device on a locally shared network
In a locally shared network, the device is connected directly to the USB connector of a
selected computer (known as the server) and is shared by other computers (clients).
NOTE: When sharing a directly connected device, use the computer with the
newest operating system as the server. For example, if you have a computer
running Windows XP and another computer running an older version of Windows,
use the computer running Windows XP as the server.
Use this configuration only in small groups or when usage is low. The connected
computer is slowed down when many users print to the device.
Only the printing function is shared. Scan, Copy, and Fax functions are not shared.
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Right-click the device icon, click Properties, and then click the Sharing tab.
3. Click the option to share the device, and give it a share name.
4. To share the device with client computers that use other versions of Windows,
click Additional Drivers to install those drivers as a convenience to the users. You
must have the Starter CD in your CD drive.
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126 Configure and manage
Network connection
If the device has network capability, it can be shared in a network environment by
connecting it directly to the network. This type of connection offers the ability to
manage the device using the embedded Web server from any computer on the
network.
NOTE: Microsoft Internet Explorer 6.0 must be installed on the computer system
to run the installation program.
Choose the installation option for the type of network you have:
•Client/server network: If your network has a computer acting as a dedicated print
server, install the device software on the server, and then install the device
software on the client computers. For more information see To install the device on
a network and To install the device software on client computers. This method
does not allow you to share the full functionality of the device. Client computers
can only print from the device.
•Peer-to-peer network: If you have a peer-to-peer network (a network without a
dedicated print server), install the software on the computers that will be using the
device. For more information, see To install the device on a network.
In addition, you can connect to a network printer on both types of networks using the
Add Printer wizard in Windows. For more information, see To install the printer driver
using Add Printer.
To install the device on a network
Use the following steps to install the device software in the following networking
scenarios:
You have a peer-to-peer network (a network without a dedicated print server)
1. Remove the protective cover from the device's network port and connect the
device to the network.
2. Close any third-party firewall and any applications that are running on the
computer system that are acting as the print server.
3. Insert the Starter CD into the CD drive. The CD menu starts automatically. If the
CD menu does not start automatically, browse to the CD drive of the computer and
double-click Setup.exe.
4. On the CD menu, click Install, and then follow the onscreen instructions.
5. On the Connection Type screen, select Wired network/Wireless, and then click
Next.
6. Follow the onscreen instructions to complete the installation.
NOTE: To share the device with Windows client computers, see To install the
device software on client computers and To share the device on a locally shared
network.
To install the device software on client computers
After printer drivers are installed on the computer that is acting as the print server, the
printing functionality can be shared. Individual Windows users who want to use the
network device must install the software on their computers (clients).
Configure the device (Windows) 127
A client computer can connect to the device in the following ways:
• In the Printers folder, double-click the Add Printer icon and follow the instructions
for a network installation. For more information, see To install the printer driver
using Add Printer.
• On the network, browse to the device and drag it to your Printers folder.
• Add the device and install the software from the INF file on your network. On the
Starter CD, the INF files are stored in the root directory of the CD.
To install the printer driver using Add Printer
1. Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Double-click Add Printer, and then click Next.
3. Select Network Printer or Network Printer Server.
4. Click Next.
5. Do one of the following:
Type in the network path or queue name of the shared device, and then click Next.
Click Have Disk when prompted to select the device model.
Click Next and locate the device in the list of shared printers.
6. Click Next and follow the onscreen instructions to complete the installation.
Configure the device (Mac OS)
You can use the device with a single Macintosh computer using a USB cable, or you
can share it among other users on a network.
This section contains the following topics:
•To install the software for network or direct connection
•To share the device on a locally shared network
To install the software for network or direct connection
1. Connect the device to your computer with a USB cable.
2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop,
and then double-click the setup icon. Also, you can locate the Installer folder on
the Starter CD.
3. Click Install Software and follow the onscreen instructions.
4. If necessary, share the device with other Macintosh computer users.
•Direct connection: Share the device with the other Macintosh computer
users. For more information, see To share the device on a locally shared
network.
•Network connection: Individual Macintosh computer users who want to use
the device on the network must install the device software on their computers.
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128 Configure and manage
To share the device on a locally shared network
When you connect the device directly, you can share it with other computers using a
simple form of networking known as locally shared networking. Use this configuration
only in small groups or when usage is low. The connected computer is slowed down
when many users print to the device.
Basic requirements for sharing in the Mac OS environment include the following items:
• The Macintosh computers must be communicating on the network using TCP/IP,
and they must have IP addresses. (AppleTalk is not supported.)
• The device that is being shared must be connected to a built-in USB port on the
host Macintosh computer.
• Both the host Macintosh computer and the client Macintosh computers that are
using the shared device must have device sharing software installed, and the
driver or PPD for the device that is installed. (You can run the installation program
to install the device sharing software and associated Help files.)
For more information about USB device sharing, see the support information on the
Apple Web site (www.apple.com) or the Apple Macintosh Help on the computer.
To share the device among computers running Mac OS
1. Turn on printer sharing on all Macintosh computers (host and clients) that are
connected to the printer. Depending on the OS version you are using, do one of
the following:
•Mac OS 10.3: Open System Preferences, click Print & Fax, and then check
the box next to Share my printers with other computers.
•Mac OS 10.4: Open System Preferences, click Print & Fax, click the Sharing
tab, check the box next to Share these printers with other computers, and
then select the printer to be shared.
2. To print from the other Macintosh computers (the clients) on the network, do the
following:
a. Click File, and then select Page Setup in the document you want to print.
b. In the drop-down menu next to Format for, select Shared Printers, and then
select your device.
c. Select the Paper Size, and then click OK.
d. In the document, click File, and then select Print.
e. From the drop-down menu next to Printer, select Shared Printers, and then
select your device.
f. Make additional settings, if necessary, and then click Print.
Set up the device for wireless communication (some
models only)
You may set up the device for wireless communication using one of the following ways:
Wireless communication mode Infrastructure Ad hoc*
Control panel
Set up the device for wireless communication (some models only) 129
Network cable
For more information, see To set up the device on
a wireless network (Mac OS) or To set up wireless
communication using the installer (Windows).
SecureEasySetup (SES)
For more information, see To set up wireless
communication using SecureEasySetup (SES).
* An ad hoc network can be set up using the Wireless Connection Utility on the Starter
CD.
NOTE: If you encounter problems, see Solve wireless problems.
To use the device with any wireless connection, you must run the installation
program at least once from the Starter CD and create a wireless connection.
Make sure the device is not connected to the network using a network cable.
The sending device must have built-in 802.11 capabilities or an 802.11 wireless
card installed.
The device and the computers that use it must be on the same subnet.
Before installing the device software, you may wish to find out the settings of your
network. Obtain the information from your system administrators, or complete the
following tasks:
• Obtain your network's network name or Service Set Identifier (SSID) and
communication mode (infrastructure or ad hoc) from the configuration utility for the
network's wireless access point (WAP) or the computer's network card.
• Find out the type of encryption your network uses, such as Wired Equivalent
Privacy (WEP).
• Find out the security password or encryption key of the wireless device.
Understand 802.11 wireless network settings
Network name (SSID)
By default, the device looks for the wireless network name or SSID named "hpsetup."
Your network may have a different SSID.
Communication mode
There are two communication mode options:
•Ad hoc: On an ad hoc network, the device is set to ad hoc communication mode
and communicates directly with other wireless devices without the use of a WAP.
All devices on the ad hoc network must:
• Be 802.11 compatible
• Have ad hoc as the communication mode
• Have the same network name (SSID)
Chapter 9
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130 Configure and manage
• Be on the same subnet and same channel
• Have the same 802.11 security settings
•Infrastructure (recommended): On an infrastructure network, the device is set to
infrastructure communication mode and communicates with other devices on the
network, whether the devices are wired or wireless, through a WAP. WAPs
commonly act as routers or gateways on small networks.
Security settings
NOTE: For the available settings for the device, see Understand the network
configuration page.
For more information on wireless security, visit www.weca.net/opensection/pdf/
whitepaper_wi-fi_security4-29-03.pdf.
•Network authentication: The device's factory default setting is 'Open,' which
does not require security for authorization or encryption. The other possible values
are 'OpenThenShared,' 'Shared,' and 'WPA-PSK' (Wi-Fi® Protected Access Pre-
Shared Key).
WPA increases the level of over-the-air data protection and access control on
existing and future Wi-Fi networks. It addresses all known weaknesses of WEP,
the original native security mechanism in the 802.11 standard.
WPA2 is the second generation of WPA security; it provides enterprise and
consumer Wi-Fi users with a high level of assurance that only authorized users
can access their wireless networks.
•Data encryption:
• Wired Equivalent Privacy (WEP) provides security by encrypting data sent over
radio waves from one wireless device to another wireless device. Devices on a
WEP-enabled network use WEP keys to encode data. If your network uses
WEP, you must know the WEP key(s) it uses.
• WPA uses the Temporal Key Integrity Protocol (TKIP) for encryption and
employs 802.1X authentication with one of the standard Extensible
Authentication Protocol (EAP) types available today.
• WPA2 provides a new encryption scheme, the Advanced Encryption Standard
(AES). AES is defined in counter cipher-block chaining mode (CCM) and
supports the Independent Basic Service Set (IBSS) to enable security between
client workstations operating in ad hoc mode.
To set up wireless communication using the control panel with wireless setup
wizard
The Wireless Setup Wizard provides an easy way to set up and manage a wireless
connection to your device.
NOTE: To use this method, you must have a wireless network set up and running.
1. Set up the device hardware (see the getting started guide or the setup poster that
came with your device).
2. On the control panel, press the Setup button.
3. Press an arrow button to move to Network, and then press OK.
Set up the device for wireless communication (some models only) 131
4. Press an arrow button to move to Wizard, and then press OK.
5. Follow the display instructions to complete the setup.
To set up wireless communication using the installer (Windows)
For this method, you will need to have a network set up and running.
1. Set up the device hardware (see the getting started guide).
2. Remove the protective cover from the device's network port.
3. Close any applications that are running on your computer system.
4. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
5. On the CD menu, click Install and follow the onscreen instructions.
6. On the Connection Type screen, select Wireless, and then click Next.
NOTE: If the device cannot be found, you will have the option to temporarily
use a network cable to communicate with the device and configure its wireless
settings.
Complete the following steps to temporarily connect the printer to your
network if you are unable to establish wireless communication.
a. Temporarily connect the device to the network with an Ethernet cable.
b. Follow the onscreen instructions and disconnect the cable when prompted.
7. On the Select a Network Name (SSID) screen, click Select a detected Wireless
Network Name (SSID) to select the wireless network, or click Specify a wireless
network to enter a new network name.
8. If you chose to enter a new network name, enter it on the control panel, and then
press Done.
NOTE: If the SSID that you entered is not found, you will be asked to provide
security information. If the network does not use encryption, setup will attempt
to verify the SSID before continuing.
9. If the device cannot connect to the network name, supply the appropriate WEP key
or WPA passphrase on the keypad when prompted, and then press Done.
Chapter 9
132 Configure and manage
NOTE: Be sure to unplug the Ethernet cable when you are done.
To set up wireless communication using SecureEasySetup (SES)
If your wireless router is SES compatible, see the following instructions to set up using
SES.
NOTE: You will need a wireless access point with SecureEasySetup to use this
method. Set your access point to SecureEasySetup mode. Refer to your access
point documentation for more instructions.
1. Press the SES button on the wireless router.
2. Within 2 minutes, press Setup. If the device has a two-line display, select
Network, select Wireless Setup Wizard, select SecureEasySetup, and then
follow the onscreen instructions.
3. Wait about 2 minutes, print the device's self-test diagnostic page, and verify that
the SES settings match the router's wireless settings.
NOTE: If the connection fails, you might need to reset the device's network
settings or modify the wireless settings and repeat the steps. For more
information, see Solve wireless problems.
4. Close any applications that are running on your computer system.
5. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
6. On the CD menu, click Install and follow the onscreen instructions.
7. At the Connection Type dialog, select Wired network/Wireless and follow the
onscreen instructions.
To set up the device on a wireless network (Mac OS)
1. Set up the device hardware (see the getting started guide).
2. Ensure an AirPort card is installed on the computer.
3. Close any applications that are running on your computer system.
4. Open the AirPort Setup Assistant from the Utilities folder. Refer to the AirPort
documentation for details on setting up on wireless networks.
Set up the device for wireless communication (some models only) 133
5. For ad hoc networks, click the AirPort icon on the menu bar and select "hpsetup"
under Computer to Computer Networks. For wireless networks, click the AirPort
icon, and then click Other to join the network.
6. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
menu does not start automatically, double-click the setup icon on the Starter CD.
7. On the CD menu, click Install Software and follow the onscreen instructions.
8. On the Connection Type screen, select the wireless network option, and then
click Done.
9. Follow the onscreen instructions in the Network Printer Setup Utility, which starts
running automatically, to install the printer driver.
To turn off wireless communication
On the control panel, press Setup, then select Network Menu, then select Wireless
Radio, and then select either On or Off.
Guidelines for reducing interference on a wireless network
The following tips will help reduce the chances for interference in a wireless network:
• Keep the wireless devices away from large metal objects, such as filing cabinets,
and other electromagnetic devices, such as microwaves and cordless telephones,
as these objects can disrupt radio signals.
• Keep the wireless devices away from large masonry structures and other building
structures as these objects can absorb radio waves and lower signal strength.
• For an infrastructure network, position the WAP in a central location in line of sight
with the wireless devices on the network.
• Keep all wireless devices on the network within range of one another.
Guidelines for ensuring wireless network security
• To add hardware addresses to a WAP
•Other guidelines
To add hardware addresses to a WAP
MAC filtering is a security feature in which a WAP is configured with a list of MAC
addresses (also called "hardware addresses") of devices that are allowed to gain
access to the network through the WAP.
If the WAP does not have the hardware address of a device attempting to access the
network, the WAP denies the device access to the network.
If the WAP filters MAC addresses, then the device's MAC address must be added to
the WAP's list of accepted MAC addresses.
1. Print the network configuration page. For information on the network configuration
page, see Understand the network configuration page.
2. Open the WAP's configuration utility, and add the device's hardware address to the
list of accepted MAC addresses.
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134 Configure and manage
Other guidelines
To keep the wireless network secure, follow these guidelines:
• Use a password with at least 20 random characters. You can use up to 63
characters in a WPA password.
• Avoid any common words or phrases, easy sequences of characters (such as all
1s), and personally-identifiable information for passwords. Always use random
strings composed of uppercase and lowercase letters, numbers, and if allowed,
special characters such as punctuation.
• Change the password periodically.
• Change the default password provided by the manufacturer for administrator
access to the access point or wireless router. Some routers let you change the
administrator name as well.
• Place the access point or router in the center of a room and not near a window.
• Turn off administrative access over wireless if possible. If you do this, you need to
connect to the router with a wired Ethernet connection when you want to make
configuration changes.
• Turn off remote administrative access over the Internet on your router, if possible.
You can use Remote Desktop to make an encrypted connection to a computer
running behind your router and make configuration changes from the local
computer you are accessing over the Internet.
• To avoid accidentally connecting to another party's wireless network, turn off the
setting to automatically connect to non-preferred networks. This is disabled by
default in Windows XP.
Set up the device for Bluetooth communication
The HP Bluetooth Wireless Printer Adapter allows you to print documents from
Bluetooth devices without a cable connection. Simply insert the HP Bluetooth adapter
into the front USB port and print from a Bluetooth device such as a PDA or camera
phone. You can also use Bluetooth technology to print from a computer to the device.
To set up the device for Bluetooth communication from the control panel
1. Insert the HP Bluetooth Adapter into the front USB port (shown in the graphic
below).
Set up the device for Bluetooth communication 135
2. Some Bluetooth devices exchange addresses when they communicate with each
other and establish a connection. Also, some Bluetooth devices display the name
of the other device when connected. If you do not want the default name displayed
as the name of your device, you can change the device name.
Do the following, as appropriate:
To find out the address of the device
a. Press Setup.
b. Select Bluetooth, and then select Device Address. The device address is
displayed, which is read only.
c. To enter the address into your all-in-one, follow the instructions that came with
your Bluetooth device.
To change the name of the device from the default
a. Press Setup.
b. Select Bluetooth, and then select Device Name.
NOTE: The device ships with the predefined name of "Officejet L7XXX
Series."
c. Use the keypad to enter a new name.
d. When you have finished entering a name for the device, press OK.
The name you entered will appear on your Bluetooth device when you connect
to the device to print.
3. Press OK to exit the Setup menu.
To set up the device for Bluetooth communication via the embedded Web server
▲Open the embedded Web server, click the Bluetooth tab, complete the required
fields in each section, and then click Apply.
To change the device name from the default via the embedded Web server
▲Open the embedded Web server, click the Bluetooth tab, type a new name in the
Device Name field, and then click Apply.
Connect the device with Bluetooth
With a Bluetooth connection you can access many of the same printing features as
with a USB connection. For example, you can check the device status, as well as the
estimated amount of ink remaining in your ink cartridges.
NOTE: The only software functionality available with a Bluetooth connection is
printing. Scanning and software-based faxing cannot be done over a Bluetooth
connection. However, stand-alone copy and fax functions are still available.
Connecting the device with Bluetooth on Windows
You must have Windows XP and either the Microsoft Bluetooth Protocol Stack or the
Widcomm/Broadcom Bluetooth Protocol Stack installed in order to connect the device.
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136 Configure and manage
It is possible to have both the Microsoft Stack and the Widcomm/Broadcom Stack on
your computer, but use only one of them to connect the device.
•Microsoft stack: If you have Windows XP with Service Pack 2 installed on your
computer, then your computer has the Microsoft Bluetooth Protocol Stack. The
Microsoft stack allows you to install an external Bluetooth adapter automatically. If
your Bluetooth adapter supports the Microsoft stack but it does not install
automatically, then you do not have the Microsoft stack on your computer. Check
the documentation that came with the Bluetooth adapter to see if it supports the
Microsoft stack.
•Widcomm/Broadcom stack: If you have an HP computer with Bluetooth built in,
or if you have installed an HP Bluetooth adapter, then your computer has the
Widcomm/Broadcom stack. If you have an HP computer and plug in an
HP Bluetooth adapter, it will install automatically using the Widcomm/Broadcom
stack.
To install and print using the Microsoft stack
NOTE: Make sure that you have installed the device software on the computer.
The purpose of installing the software is to make sure the printer driver is available
for the Bluetooth connection. Therefore, if you have already installed the software,
you do not need to reinstall it. If you want both a USB and a Bluetooth connection
to the device, install the USB connection first. For more information, see Direct
connection. However, if you do not want a USB connection, select Directly to the
computer on the Connection Type screen. Also, on the Connect Your Device
Now screen, select the check box next to If you are unable to connect your
device now... at the bottom of the screen.
1. Attach an HP Bluetooth adapter to the front USB port of the device.
2. If you are using an external Bluetooth adapter for your computer, make sure your
computer is started and then attach the Bluetooth adapter to a USB port on the
computer. If you have Windows XP with Service Pack 2 installed, the Bluetooth
drivers are installed automatically. If you are prompted to select a Bluetooth profile,
select HCRP.
If your computer has Bluetooth built in, just make sure the computer is started.
3. On the Windows taskbar, click Start, and then click Printers and Faxes.
4. Double-click the Add Printer icon.
5. Click Next, and then select A Bluetooth Printer.
6. Follow the onscreen instructions to finish the installation.
7. Print as you would to any printer.
To install and print using the Widcomm/Broadcom stack
1. Make sure that you have installed the device software on the computer.
2. Attach an HP Bluetooth adapter to the front USB port.
3. Click the My Bluetooth Places icon on the desktop or in the taskbar.
4. Click View devices in range.
5. Once the available devices are discovered, double-click the name of the device to
finish the installation.
6. Print as you would to any device.
Set up the device for Bluetooth communication 137
Connect the device with Bluetooth on Mac OS
You can connect the device to a Mac that has Bluetooth built in, or you can install an
external Bluetooth adapter.
To install and print using Bluetooth
NOTE: Mac Bluetooth must be enabled in the OS. To verify, open System
Preferences, click on Network, select Network Port Configurations, and then
assure that Bluetooth is checked.
1. Make sure that you have installed the device software on the computer.
2. Attach an HP Bluetooth Adapter to the front USB port of the device.
3. Press the Power button on the control panel to turn the device off, and press it
again to turn it on.
4. Attach an HP Bluetooth adapter to the computer and turn it on. Make sure that you
have installed the software that came with the adapter. Or, if your computer has
Bluetooth built in, just turn on your computer.
5. Open the Printer Setup Utility.
6. In the Printer List, click Add.
The computer searches for the device.
7. Depending on the Mac OS version you are using, do one of the following:
▲Mac OS 10.3: Select Bluetooth from the pull-down menu.
▲Mac OS 10.4: Assure that connection type Bluetooth is selected in the
Default Browser tab.
8. Select Bluetooth from the pull-down menu. Select the all-in-one and click Add.
The all-in-one is added to the device list.
9. Print as you would to any device.
Set Bluetooth security for the device
You can enable the following device security settings either through the control panel
menu or the embedded Web server:
• Require passkey authentication prior to someone printing to the device from a
Bluetooth device.
• Make the device visible or invisible to Bluetooth devices that are within range.
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138 Configure and manage
Use a passkey to authenticate Bluetooth devices
You can set the security level of the device to either High or Low.
•Low: The device does not require a passkey. Any Bluetooth device within range
can print to it.
NOTE: The default security setting is Low. Low level security does not
require authentication.
•High: The device requires a passkey from the Bluetooth device before allowing it
to send a print job to it. The passkey must be 1 to 4 characters long, and can only
consist of numbers.
NOTE: The device ships with a predefined passkey that is set to four zeroes
"0000".
To set the device to require passkey authentication via the control panel
1. Press Setup.
2. Select Bluetooth, and then select Passkey.
3. Use the keypad to enter a new passkey.
4. When you have finished entering your passkey, press OK.
5. Select Security Level, and then select High.
6. Press OK.
High level security requires authentication.
Passkey authentication is now set for the device.
To set the device to require passkey authentication via the embedded Web server
▲Open the embedded Web server, click the Bluetooth tab, enter a new passkey in
the Passkey section, click High in the Security Level section, and then click Apply.
To set the device to be visible or not visible to Bluetooth devices
You can set the device to be either visible to Bluetooth devices (public) or not visible to
any (private).
•Visible: Any Bluetooth device within range can print to the device.
•Not visible: Only Bluetooth devices that have stored the device address of the all-
in-one can print to it.
NOTE: The device ships with a default accessibility level of Visible.
To set the device to be not visible from the control panel
1. Press Setup on the control panel.
2. Press Bluetooth, and then press Visibility.
3. Use the arrow buttons to select Not Visible, and then press OK.
The all-in-one is inaccessible to Bluetooth devices that have not stored its device
address.
Set up the device for Bluetooth communication 139
To set the device to be not visible from the embedded Web server
▲Open the embedded Web server, click the Bluetooth tab, select Not Visible in the
Visibility section, and then click Apply.
Reset Bluetooth settings via the embedded Web server
To reset Bluetooth settings on the device to the factory defaults:
1. Open the embedded Web server, and then click the Bluetooth tab.
2. Click Reset Bluetooth in the Reset Bluetooth section, and then click Apply.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer
before prompted by the software installation screen, you might need to uninstall and
then reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and one
method to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1. Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2. Press the Power button to turn off the device.
3. On the Windows taskbar, click Start, select Programs or All Programs, select
HP, select Officejet Pro L7XXX Series, and then click Uninstall.
4. Follow the onscreen instructions.
5. If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
6. Restart your computer.
7. To reinstall the software, insert the device Starter CD into your computer's CD-
ROM drive, follow the onscreen instructions, and also see To install the software
before connecting the device (recommended).
8. After the software is installed, connect the device to your computer.
9. Press the Power button to turn the device on.
After connecting and turning on the device, you might have to wait several minutes
for all of the Plug and Play events to complete.
10. Follow the onscreen instructions.
When the software installation is complete, the HP Digital Imaging Monitor icon
appears in the Windows system tray.
To uninstall from a Windows computer, method 2
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
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140 Configure and manage
1. On the Windows taskbar, click Start, select Settings, select Control Panel, and
then click Add/Remove Programs.
- Or -
Click Start, click Control Panel, and then double-click Programs and Features.
2. Select HP Officejet Pro All-in-One Series, and then click Change/Remove or
Uninstall/Change.
Follow the onscreen instructions.
3. Disconnect the device from your computer.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Insert the device Starter CD into your computer's CD-ROM drive and then start the
Setup program.
6. Follow the onscreen instructions and also see To install the software before
connecting the device (recommended).
To uninstall from a Windows computer, method 3
NOTE: Use this method if Uninstall is not available in the Windows Start menu.
1. Insert the device Starter CD into your computer's CD-ROM drive, and then start
the Setup program.
2. Disconnect the device from your computer.
3. Select Uninstall and follow the onscreen directions.
4. Restart your computer.
NOTE: It is important that you disconnect the device before restarting your
computer. Do not connect the device to your computer until after you have
reinstalled the software.
5. Start the Setup program for the device again.
6. Select Install.
7. Follow the onscreen instructions and also see To install the software before
connecting the device (recommended).
To uninstall from a Macintosh computer
1. Launch HP Device Manager.
2. Click Information and Settings.
3. Select Uninstall HP AiO Software from the pull-down menu.
Follow the onscreen instructions.
4. After the software is uninstalled, restart your computer.
5. To reinstall the software, insert the device Starter CD into your computer's CD-
ROM drive.
Uninstall and reinstall the software 141
6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer.
7. Follow the onscreen instructions and also see To install the software before
connecting the device (recommended).
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142 Configure and manage
10 Maintain and troubleshoot
This section contains the following topics:
•Supported ink cartridges
•Replace the ink cartridges
•Maintain the printheads
•Store printing supplies
•Clean the device
•Troubleshooting tips and resources
•Solve printing problems
•Poor print quality and unexpected printouts
•Solve paper-feed problems
•Solve copy problems
•Solve scan problems
•Solve fax problems
•Solve photo (memory card) problems
•Solve device management problems
•Troubleshoot installation issues
•Clear jams
Supported ink cartridges
The availability of ink cartridges varies by country/region. The ink cartridges might
come in different sizes. To obtain a list of supported ink cartridges for your device,
print the self-test diagnostic page and read the information in the ink cartridge status
section. [For more information, see Understand the self-test diagnostic page .]
You can find the ink cartridge number in the following places:
• On the self-test diagnostic page (see Understand the self-test diagnostic page).
• On the label of the ink cartridge you are replacing.
•Windows: From the Toolbox, if you have bidirectional communication, click the
Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then
click Cartridge Details.
•Mac OS: From the HP Printer Utility, click Supply Info from the Information and
Support panel, and then click Retail Supplies Information.
NOTE: Ink from the cartridges is used in the printing process in a number of
different ways, including in the initialization process, which prepares the device and
cartridges for printing, and in printhead servicing, which keeps print nozzles clear
and ink flowing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information see www.hp.com/go/inkusage.
Maintain and troubleshoot 143
Replace the ink cartridges
You can check the estimated ink levels from the Toolbox (Windows), the HP Printer
Utility (Mac OS), or the embedded Web server. For information about using these
tools, see Use device management tools. You can also print the self-test diagnostic
page to view this information (see Understand the self-test diagnostic page).
NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary.
After removing a cartridge from its package, install it right away. Do not remove a
cartridge from the device for long periods of time.
To find out which ink cartridges work with your device, see Supplies.
To replace the ink cartridges
1. Gently pull open the ink cartridge cover.
2. Remove the ink cartridge that requires replacement by grasping it between your
thumb and forefinger and pulling it firmly toward you.
3. Remove the new ink cartridge from its package.
4. Align the cartridge with its color-coded slot and insert the cartridge into the slot.
Press down firmly on the cartridge to ensure proper contact.
5. Close the ink cartridge cover.
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144 Maintain and troubleshoot
Maintain the printheads
If printed characters are incomplete, or dots or lines are missing from printouts, ink
nozzles might be clogged and you might need to clean the printheads.
When the quality of printouts deteriorates, complete the relevant steps based on the
following sequence:
1. Check the health of the printheads. For more information, see To check printhead
health.
2. Print the print quality diagnostic page on a clean sheet of white paper. Evaluate
any problem areas, and perform the recommended actions. For more information,
see To print the print quality diagnostic page.
3. Manually clean the printhead contacts. For more information, see To clean the
printheads.
4. Replace the printheads if the problems persist after cleaning. For more
information, see To replace the printheads.
CAUTION: HP is not responsible for damage to the device that results from
modifying the printheads.
To check printhead health
Use one of the following means to check the printhead health. If the status of any
printhead is not good or fair, then perform one or more of the maintenance functions,
or clean or replace the printhead.
•Self-Test Diagnostic page: Print the self-test diagnostic page on a clean sheet of
white paper, and check the printhead health section. For more information, see
Understand the self-test diagnostic page.
•Embedded Web server: Open the embedded Web server. For more information,
see To open the embedded Web server. Click the Information tab, and then click
Ink Supplies in the left pane.
•Toolbox (Windows): Open the Toolbox. For more information, see To open the
Toolbox. Click the Information tab, and then click Printhead Health.
To print the print quality diagnostic page
Use the print quality diagnostic page to diagnose issues affecting the print quality. This
will help you decide whether to run any maintenance tools to improve the print quality
of your printouts. You can also view the ink level information, and the printhead health
status on the page.
•Control panel: Press the Setup button, select Print Report, select Print Quality
Page, and then press OK.
•Embedded Web server: Click the Settings tab, click Device Services in the left
pane, select Print PQ (print quality) diagnostic page from the drop-down list in
the Print Quality section, and then click Run Diagnostic.
•Toolbox (Windows): Click the Services tab, and then click Print PQ (print
quality) diagnostic page and follow the onscreen instructions.
•HP Printer Utility (Mac OS): Click Print Quality Diagnostics from the
Information and Support panel.
Maintain the printheads 145
1Printer Information: Shows device information (such as the product model number, serial
number, and firmware version number), the number of pages printed from the trays and
duplexer, the ink level information, and the printhead health status.
2Test Pattern 1: If the lines are not straight and connected, align the printheads. For more
information, see To align the printheads.
3Test Pattern 2: If there are thin white lines across any of the colored blocks, clean the
printheads. For more information, see To clean the printheads.
4Test Pattern 3: If there are dark lines or white gaps where the arrows are pointing,
calibrate the linefeed. For more information, see To calibrate the linefeed.
To align the printheads
Whenever you replace a printhead, the device automatically aligns the printheads to
ensure the best print quality. However, if the appearance of your printed pages
indicates that the printheads are misaligned, you can start the alignment process
manually.
•Control panel: Press the Setup button, select Tools, select Align Printer, and
then press OK. Press OK when the alignment is done to continue.
•Embedded Web server: Click the Settings tab, click Device Services in the left
pane, select Align Printheads from the drop-down list in the Print Quality
section, and then click Run Diagnostic.
•Toolbox (Windows): Click the Services tab, and then click Align Printheads and
follow the onscreen instructions.
•HP Printer Utility (Mac OS): Click Align from the Information and Support panel.
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146 Maintain and troubleshoot
To calibrate the linefeed
•Control panel: Press theSetup button, select Tools, select Calibrate Linefeed,
and then press OK.
•Embedded Web server: Click the Settings tab, click Device Services in the left
pane, select Calibrate Linefeed from the drop-down list in the Print Quality
section, and then click Run Diagnostic.
•Toolbox (Windows): Click the Services tab, and then click Calibrate Linefeed
and follow the onscreen instructions.
•HP Printer Utility (Mac OS): Click Calibrate Linefeed from the Information and
Support panel.
To clean the printheads
NOTE: Cleaning uses ink, so clean the printheads only when necessary.
The cleaning process takes up to 3.5 minutes. Some noise might be generated in
the process.
•Control panel: Press the Setup button, select Tools, and then select Clean
Printhead.
•Embedded Web server: Click the Device Settings tab, click Device Services in
the left pane, select Clean printheads from the drop-down list in the Print Quality
section, and then click Run Diagnostic.
•Toolbox (Windows): Click the Services tab, and then click Clean Printheads
and follow the onscreen instructions.
•HP Printer Utility (Mac OS): Click Clean from the Information and Support panel.
To clean the printhead contacts manually
After the printheads are installed, you might get a control panel message telling you
the device will not print. If you receive this message, you might need to clean the
electrical contacts on the printheads and in the device.
CAUTION: Clean the electrical contacts only after you have attempted to clean
the printheads. Electrical contacts contain sensitive electronic components that can
be damaged easily. For more information, see To clean the printheads.
1. Open the top cover.
2. If the carriage does not move to the left automatically, press and hold the OK
button for five seconds. Wait for the carriage to stop moving, and then unplug the
power cord from the printer.
Maintain the printheads 147
3. Lift the printhead latch.
4. Lift the handle of the printhead (which corresponds to the control panel message)
and use it to pull the printhead out of its slot.
5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials include
paper coffee filters and eyeglass lens cleaning paper.
CAUTION: Do not use water.
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6. Wipe the electrical contacts on the printhead but do not touch the nozzles.
NOTE: The electrical contacts are small copper-color squares, grouped on
one face of the printhead.
The nozzles are on a different face of the printhead. Ink will be visible on the
nozzles.
CAUTION: Touching the nozzles can cause permanent nozzle damage. Also,
ink can permanently mark clothing.
7. After cleaning, place the printhead on a sheet of paper or paper towel. Make sure
the nozzles are facing up and are not in contact with the paper.
Maintain the printheads 149
8. Clean the electrical contacts in the printhead slot inside the device with a clean,
dry, soft and lint-free cloth.
9. Plug in the power cord and turn on the device. The control panel should indicate
that the printhead is missing.
10. Insert the printhead into its color-coded slot (the label on the printhead must match
the label on the printhead latch). Press down firmly on the printhead to ensure
proper contact.
11. Pull the printhead latch all the way forward, and then press down to ensure that
the latch is properly engaged. You might have to apply some pressure to engage
the latch.
12. Where necessary, repeat the above steps for the remaining printhead.
13. Close the top cover.
14. If the control panel message remains, repeat the cleaning procedure described
above for the printhead which corresponds to the message.
15. If the control panel message remains, replace the printhead which corresponds to
the message.
16. Wait while the device initializes the printheads and prints the alignment pages. If
the device does not print the pages, start the alignment process manually. For
more information, see To align the printheads.
To replace the printheads
NOTE: To find out which printheads work with your printer, see Supplies.
1. Open the top cover.
2. If the carriage does not move to the left automatically, press and hold the OK
button for 5 seconds. Wait for the carriage to stop moving.
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150 Maintain and troubleshoot
3. Lift the printhead latch.
4. Lift the handle of a printhead and use it to pull the printhead out of its slot.
5. Before installing a printhead, shake the printhead up and down at least six times
while the printhead is still in its packaging.
Maintain the printheads 151
6. Remove the new printhead from its package, and then remove its orange
protective caps.
CAUTION: Do not shake printheads after the caps are removed.
7. Insert the printhead into its color-coded slot (the label on the printhead must match
the label on the printhead latch). Press down firmly on the printhead to ensure
proper contact.
8. Pull the printhead latch all the way forward, and then press down to ensure that
the latch is properly engaged. You might have to apply some pressure to engage
the latch.
9. Close the top cover.
10. Wait while the device initializes the printheads and prints the alignment pages. If
the device does not print the pages, start the alignment process manually. For
more information, see To align the printheads.
Store printing supplies
This section covers the following topics:
•Store ink cartridges
•Store printheads
Store ink cartridges
Ink cartridges can be left in the device for extended periods of time. If you remove the
ink cartridges, place them in an airtight container, such as a resealable plastic bag.
Store printheads
Printheads can be left in the device for extended periods of time. If you remove the
printheads, place them in an airtight container, such as a resealable plastic bag.
Clean the device
This section provides instructions for keeping the device in top working condition.
Perform these maintenance procedures as necessary.
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152 Maintain and troubleshoot
Dust or dirt on the scanner glass, ADF lid backing, or ADF frame can slow down
performance, degrade the quality of scans, and affect the accuracy of special features
such as fitting copies to a certain page size.
Clean the scanner glass
To clean the scanner glass
1. Turn off the device.
2. Lift the ADF.
3. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner. Dry the glass with a dry, soft, lint-free cloth.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners
that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which
can damage the scanner glass. Avoid isopropyl alcohol because it can leave
streaks on the glass.
CAUTION: Do not spray the glass cleaner directly on the glass. If too much
glass cleaner is applied, the cleaner could leak under the glass and damage
the scanner.
4. Close the ADF, and turn on the device.
Clean the automatic document feeder (ADF)
The ADF requires periodic cleaning depending on the amount of use and the type of
paper that is fed through it. If you use the ADF several times per week, monthly
cleaning is recommended. Set up a cleaning routine that is appropriate for the device.
If streaks exist on scanned documents, cleaning the ADF frame might solve the
problem.
Clean the device 153
To clean the ADF
1. Turn off the device.
2. Lift the ADF.
3. Locate the ADF frame on the underside of the ADF.
4. Press the ADF frame release.
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154 Maintain and troubleshoot
5. Unhook and remove the ADF frame.
6. Clean the ADF frame by using a soft, lint-free cloth that has been sprayed with a
mild glass cleaner. Clean both sides of the transparent film, including the white
strip on the inside of the ADF frame.
CAUTION: Use only glass cleaner. Avoid cleaners that contain abrasives,
acetone, benzene, and carbon tetrachloride, all of which can damage the ADF
frame. Avoid isopropyl alcohol because it can leave streaks.
7. Follow these steps to replace the ADF frame:
a. Lift the ADF lid backing, and then hook the ADF frame into the ADF lid.
Clean the device 155
b. Slide the ADF frame under the backing, and then snap it into place.
CAUTION: ADF frame must be under the backing for ADF to function.
8. Close the ADF and then turn on the device.
To clean the ADF lid backing
1. Turn off the device.
2. Lift the ADF.
3. Clean the white ADF lid backing by using a soft, lint-free cloth that has been
sprayed with a mild glass cleaner. Wash the backing gently to loosen debris; do
not scrub the backing.
4. Dry the backing with a dry, soft, lint-free cloth.
CAUTION: Do not use paper-based wipes, because these might scratch the
backing.
5. If this does not clean the backing thoroughly, repeat the previous steps using
isopropyl (rubbing) alcohol. Wipe the backing with a damp cloth to remove any
residual alcohol, and then dry the backing with a dry, soft, lint-free cloth.
6. Close the ADF and then turn on the device.
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156 Maintain and troubleshoot
Clean the exterior
NOTE: Before cleaning the device, turn off the power and unplug the power cord
from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The
exterior of the device does not require cleaning. Keep fluids away from the interior of
the device, as well as from the control panel.
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems.
• For a paper jam, see Clear a jam in the device.
• For paper-feed problems, such as the paper skew and paper pick, see Solve
paper-feed problems.
• Power light is on and not blinking. When the device is turned on for the first time, it
takes approximately 12 minutes to initialize it after the printheads are installed.
• No error messages appear on the computer screen.
• Power cord and other cables are working, and are firmly connected to the device.
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see Electrical
specifications.
• Media is loaded correctly in the tray and is not jammed in the device.
• Printheads and ink cartridges are properly installed in their correct color-coded
slots. Press down firmly on each one to ensure proper contact. Ensure you have
removed the orange protective caps from each printhead.
• Printhead latch and all covers are closed.
• The rear access panel or optional duplexer is locked into place.
• All packing tapes and materials are removed.
• The device can print a self-test diagnostic page. For more information, see
Understand the self-test diagnostic page.
• The device is set as the current or default printer. For Windows, set it as the
default in the Printers folder. For the Mac OS, set it as the default in the Printer
Setup Utility. See your computer's documentation for more information.
•Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
• You can have a static IP address for wired networking, and have a dynamic IP
address for wireless networking, and vice versa. For more information, see To
Change IP settings.
Troubleshooting tips and resources 157
To set a static IP address
1. Open the embedded Web server, click the Networking tab, click Wired (802.3) or
Wireless (802.11) in the left pane, and then click the IP Configuration sub-tab.
2. Select Manual IP, and then type the static IP address in the Manual IP Address
box.
3. Enter the Manual Subnet Mask and the Manual Default Gateway, if necessary,
and then click Apply.
CAUTION: Changing the IP address can disrupt the current connection to the
embedded Web server.
Solve printing problems
• The device shuts down unexpectedly
•Error message appears on control-panel display
•The device is not responding (nothing prints)
•Device does not accept printhead
•Device takes a long time to print
•Blank or partial page printed
•Something on the page is missing or incorrect
•Placement of the text or graphics is wrong
•The device prints half a page, then ejects the paper
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet. For voltage requirements, see Electrical specifications.
Error message appears on control-panel display
A non-recoverable error has occurred
Disconnect all cables (such as power cord, network cable, and USB cable), wait about
20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site
(www.hp.com/support) for the latest troubleshooting information, or product fixes and
updates.
The device is not responding (nothing prints)
If the device supports wireless communication, see also Solve wireless problems.
Check the device setup
For more information, see Troubleshooting tips and resources.
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158 Maintain and troubleshoot
Check the printhead initialization
When printheads are installed or replaced, the device automatically prints a few
alignment pages to align the printheads. This process takes about 12 minutes. Until
this process is complete, only the automatic alignment pages can be printed.
Check the device software installation
If the device is turned off when printing, an alert message should appear on your
computer screen; otherwise, the device software might not be installed correctly. To
resolve this, uninstall the software completely, and then reinstall the device software.
For more information, see Uninstall and reinstall the software.
Check the cable connections
• Make sure both ends of the network/USB cable are secure.
• If the device is connected to a network, check the following:
• Check the Link light on the back of the device.
• Make sure you are not using a phone cord to connect the device.
• The network hub, switch, or router is turned on and working properly.
Check the device setup for a network environment
Ensure the correct device driver and printer driver port are being used. For more
information about network connections, see Configure the device (Windows),
Configure the device (Mac OS), or the documentation provided by your network
vendors.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the device. If there is a problem communicating with the device, try temporarily
disabling the firewall. If the problem persists, the firewall is not the source of the
communication problem. Re-enable the firewall.
If disabling the firewall allows you to communicate with the device, you might want to
assign a static IP address to the device and re-enable the firewall. For more
information, see To Change IP settings.
Device does not accept printhead
Check the printhead latch
Make sure the printhead latch is properly closed.
Check the printhead
• Make sure the printhead is inserted into its correct color-coded slot. For more
information, see To replace the printheads.
• Remove the printhead, and check to make sure the orange protective caps have
been removed from the printhead.
Solve printing problems 159
Clean the printhead
Complete the printhead cleaning procedure. For more information, see Maintain the
printheads.
Turn off the device after removing the printhead
After removing the printhead, turn off the device, wait about 20 seconds, and turn it on
again without the printhead installed. After the device has restarted, reinsert the
printhead.
Device takes a long time to print
Check the system configuration
Make sure the computer meets the minimum system requirements for the device. For
more information, see System requirements.
Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see Change print settings.
Check for radio interference
If the device is connected using wireless communication and is printing slowly, then
the radio signal might be weak. For more information, see Guidelines for reducing
interference on a wireless network.
Blank or partial page printed
Check for empty ink cartridges
Check the control panel to see which cartridge is low or empty. The Toolbox
(Windows), HP Printer Utility (Mac OS), and the self-test diagnostic page (see
Understand the self-test diagnostic page) provide information about ink levels. If you
are printing black text and a blank page prints, the black cartridge might be empty. For
more information, see Replace the ink cartridges.
Check the printhead latch
Make sure the printhead latch is properly closed.
Check the printhead
• Make sure the printhead is inserted into its correct color-coded slot. For more
information, see To replace the printheads.
• Remove the printhead, and check to make sure the orange protective caps have
been removed from the printhead.
Clean the printhead
Complete the printhead cleaning procedure. For more information, see Maintain the
printheads.
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160 Maintain and troubleshoot
Turn off the device after removing the printhead
After removing the printhead, turn off the device, wait about 20 seconds, and turn it on
again without the printhead installed. After it has restarted, reinsert the printhead.
Something on the page is missing or incorrect
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of
the device. For more information, see Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the print driver.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack
of media, and make sure the trays are not overloaded. For more information, see Load
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media
that you are using.
• Make sure the media size selected in the printer driver match the size of media
loaded in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin
settings for the document do not exceed the printable area of your device. For more
information, see Set minimum margins.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see Change print settings.
Solve printing problems 161
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known
software conflicts, refer to the application's documentation, or contact the software
manufacturer for specific help.
The device prints half a page, then ejects the paper
Check the ink cartridges
The ink cartridges may have run out of ink, and the print job was cancelled. Replace
the ink cartridges, and then resend the print job to the device. For more information,
see Replace the ink cartridges.
Poor print quality and unexpected printouts
• Poor quality printouts
•Meaningless characters print
•Ink is smearing
•Ink is not filling the text or graphics completely
•Output is faded or dull colored
•Colors are printing as black and white
•Wrong colors are printing
•Printout shows bleeding colors
•Colors do not line up properly
•Lines or dots are missing from text or graphics
Poor quality printouts
Check the printheads and ink cartridges
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Check the paper quality
The paper might be too moist or too rough. Make sure the media meets HP
specifications, and try to print again. For more information, see Select print media.
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162 Maintain and troubleshoot
Check the type of media loaded in the device
• Make sure the tray supports the type of media you have loaded. For more
information, see Understand specifications for supported media.
• Make sure you have selected the tray in the print driver that contains the media
that you want to use.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less
than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Meaningless characters print
If an interruption occurs to a job that is printing, the device might not recognize the rest
of the job.
Cancel the print job and wait for the device to return to the ready state. If the device
does not return to the ready state, cancel all jobs and wait again. When the device is
ready, resend the job. If prompted by the computer to retry the job, click Cancel.
Check the cable connections
If the device and computer are connected with a USB cable, the problem may be due
to a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the device, disconnect the cable from the device, turn on the device without
connecting the cable, and delete any remaining jobs from the print spooler. When the
Power light is on and not flashing, reconnect the cable.
Check the document file
The document file may be damaged. If you can print other documents from the same
application, try printing a backup copy of your document, if available.
Ink is smearing
Check the print settings
• When you print documents that use much ink, allow more time to dry before
handling the printouts. This is especially true for transparencies. In the printer
driver, select the Best print quality, and also increase the ink drying time and
reduce the ink saturation using the ink volume under the advanced features
(Windows) or ink features (Mac OS). However, note that decreasing ink saturation
might give printouts a "washed-out" quality.
• Color documents that have rich, blended colors can wrinkle or smear when printed
using the Best print quality. Try using another print mode, such as Normal, to
reduce ink, or use HP Premium Paper designed for printing vivid color documents.
For more information, see Change print settings.
Poor print quality and unexpected printouts 163
Check the media type
Some types of media do not accept ink well. For these types of media, ink will dry
more slowly and smearing may occur. For more information, see Select print media.
Ink is not filling the text or graphics completely
Check the media type
Some media types are not suitable for use with the device. For more information, see
Select print media.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Output is faded or dull colored
Check the print mode
The Draft or Fast mode in the printer driver allows you to print at a faster rate, which is
good for printing drafts. To get better results, select Normal or Best. For more
information, see Change print settings.
Check the paper type setting
When printing on transparencies or other special media, select the corresponding
media type in the print driver. For more information, see To print on special or custom-
sized media (Windows).
Colors are printing as black and white
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver.
Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
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164 Maintain and troubleshoot
Printout shows bleeding colors
Check the ink cartridges
Make sure ink cartridges have not been tampered with. Refilling processes and the
use of incompatible inks can disrupt the intricate printing system and result in reduced
print quality and damage to the device or printhead. HP does not guarantee or support
refilled ink cartridges. For ordering information, see HP supplies and accessories.
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Colors do not line up properly
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the
placement of graphics on the page.
Lines or dots are missing from text or graphics
Check the printheads
Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any
problem areas, and perform the recommended actions. For more information, see To
print the print quality diagnostic page.
Solve paper-feed problems
For information on resolving jams, see Clear a jam in the device.
Optional Tray 2 cannot be inserted
• Reinsert the tray. Make sure it is aligned with the device opening.
• Check for a paper jam. For more information, see Clear a jam in the device.
Another paper-feed problem is occurring
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see Understand specifications for supported media.
Solve paper-feed problems 165
Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the
opposite direction of the curl.
• Make sure that the tray is completely loaded. If you are using special media that is
only available in small quantities, try placing the special media on top of other
paper of the same size to help fill the tray. (Some media is picked up more easily if
the tray is full.)
• Make sure Tray 2 (optional) is inserted properly.
Media is not coming out correctly
• Make sure the output tray extension is extended; otherwise, printed pages may fall
off the device.
• Remove excess media from the output tray. There is a limit to the number of
sheets the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the device and reload the media properly, making sure that
the paper guides are properly aligned.
• Make sure the rear access panel or duplexer is properly installed.
• Load media into the device only when it is not printing.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the
media size you are loading. Also make sure the guides are snug, but not tight,
against the stack.
• Make sure the tray is not overloaded with paper.
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166 Maintain and troubleshoot
• Make sure that the tray is completely loaded. If you are using special media that is
only available in small quantities, try placing the special media on top of other
paper of the same size to help fill the tray. (Some media is picked up more easily if
the tray is full.)
• When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion
with a full stack of paper may cause sheets to slide up within the device, causing
the device to jam or pick multiple sheets at one time.
• Use HP media for optimum performance and efficiency.
Solve copy problems
If the following topics do not help, see Support and warranty for information about HP
support.
No copy came out
•Check the power
Make sure that the power cord is securely connected, and the device turned on.
•Check the status of the device
• The device might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
• The device might be jammed. Check for jams. See Clear jams.
•Check the trays
Make sure that media is loaded. See Load media for more information.
Copies are blank
•Check the trays
• If you are copying from the ADF, make sure that the originals have been
loaded correctly. For more information, see Load an original in the automatic
document feeder (ADF).
• If you are copying from the scanner glass, make sure that the ADF is empty.
•Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See Select print media for more information.
•Check the settings
The contrast setting might be set too light. Use the Copy button on the control
panel to create darker copies.
Wrong original was copied
Check the trays
If you are copying from the scanner glass, make sure that the ADF is empty.
Solve copy problems 167
Documents are missing or faded
•Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See Select print media for more information.
•Check the settings
The quality setting of Fast (which produces draft-quality copies) might be
responsible for the missing or faded documents. Change to the Normal or Best
setting.
•Check the original
• The accuracy of the copy depends on the quality and size of the original. Use
the Copy menu to adjust the brightness of the copy. If the original is too light,
the copy might not be able to compensate, even if you adjust the contrast.
• Colored backgrounds might cause images in the foreground to blend into the
background, or the background might appear in a different shade.
Size is reduced
• The reduce/enlarge or other copy feature might have been set from the control
panel to reduce the scanned image. Check the settings for the copy job to make
sure that they are for normal size.
• The HP photo and imaging software settings might be set to reduce the scanned
image. Change the settings, if needed. See the onscreen Help for the HP photo
and imaging software for more information.
Copy quality is poor
•Take steps to improve the copy quality
• Use quality originals.
• Load the media correctly. If the media is loaded incorrectly, it might skew,
causing unclear images. See Select print media for more information.
• Use or make a carrier sheet to protect your originals.
•Check the device
• The ADF might not be closed properly.
• The scanner glass, ADF lid backing, or ADF window might need cleaning. See
Clean the device for more information.
Copy defects are apparent
•Vertical white or faded stripes
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See Select print media for more information.
•Too light or dark
Try adjusting the contrast and copy-quality settings.
•Unwanted lines
The scanner glass, ADF lid backing, or ADF frame might need cleaning. See
Clean the device for more information.
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168 Maintain and troubleshoot
•Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass or ADF lid backing. Try cleaning the device. See Clean the device for more
information.
•Unclear text
• Try adjusting the contrast and copy-quality settings.
• The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see Change the copy settings.
•Incompletely filled text or graphics
Try adjusting the contrast and copy-quality settings.
•Copy is slanted or skewed
• Make sure that the ADF input tray is not too full.
• Make sure that the ADF width adjusters are snug against the sides of the media.
•Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see Change the copy settings.
•Horizontal grainy or white bands in light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see Change the copy settings.
Error messages appear
“Reload document and then reload job”
Press the OK button, and then reload the remaining documents (up to 50 pages) in
the ADF. For more information see Load media.
The device prints half a page, then ejects the paper
Check the ink cartridges
The ink cartridges may have run out of ink, and the print job was cancelled. Replace
the ink cartridges, and then resend the print job to the device. For more information,
see Replace the ink cartridges.
Solve scan problems
If the following topics do not help, see Support and warranty for information about HP
support.
NOTE: If you are starting the scan from a computer, see the software Help for
troubleshooting information.
Solve scan problems 169
Scanner did nothing
•Check the original
Make sure that the original is loaded correctly. For more information, see Load an
original on the scanner glass.
•Check the device
The device might be coming out of PowerSave mode after a period of inactivity,
which delays processing a short while. Wait until the device reaches the READY
state.
Scan takes too long
•Check the settings
• If you set the resolution too high, the scan job takes longer and results in larger
files. To obtain good results when scanning or copying, do not use a resolution
that is higher than needed. You can lower the resolution to scan more quickly.
• If you acquire an image through TWAIN, you can change the settings so that
the original scans in black and white. See the onscreen Help for the TWAIN
program for information.
•Check the status of the device
If you sent a print or copy job before you tried to scan, the scan starts if the
scanner is not busy. However, the printing and scanning processes share memory,
which means that the scan might be slower.
Part of the document did not scan or text is missing
•Check the original
• Make sure that you loaded the original correctly. For more information, see
Load the originals.
• If you scanned the document from the ADF, try scanning the document directly
from the scanner glass. For more information, see Load an original on the
scanner glass.
• Colored backgrounds can cause images in the foreground to blend into the
background. Try adjusting the settings before you scan the original, or try
enhancing the image after you scan the original.
•Check the settings
• Make sure that the input media size is large enough for the original that you
are scanning.
• If you are using the HP photo and imaging software, the default settings in the
HP photo and imaging software might be set to automatically perform a
specific task other than the one that you are attempting. See the onscreen
Help for the HP photo and imaging software for instructions about changing the
properties.
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170 Maintain and troubleshoot
Text cannot be edited
•Check the settings
• Make sure that the OCR software is set to edit text.
• When you scan the original, make sure that you select a document type that
creates editable text. If text is classified as a graphic, it is not converted to text.
• Your OCR program might be linked to a word-processing program that does
not perform OCR tasks. See the product software Help for more information
about linking programs.
•Check the originals
• For OCR, the original must be loaded into the ADF with the top forward and
face-up. Make sure that you loaded the original correctly. For more information,
see Load the originals.
• The OCR program might not recognize text that is tightly spaced. For example,
if the text that the OCR program converts has missing or combined characters,
"rn" might appear as "m."
• The accuracy of the OCR program depends on the image quality, text size,
and structure of the original and the quality of the scan itself. Make sure that
your original has good image quality.
• Colored backgrounds can cause images in the foreground to blend too much.
Try adjusting the settings before you scan the original, or try enhancing the
image after you scan the original. If you are performing an OCR operation on
an original, any colored text on the original does not scan well, if at all.
Error messages appear
•"Unable to activate TWAIN source" or "An error occurred while acquiring the
image"
• If you are acquiring an image from another device, such as a digital camera or
another scanner, make sure that the other device is TWAIN-compliant. Devices
that are not TWAIN-compliant do not work with the device software.
• Make sure that you have connected the USB Device Cable to the correct port
on the back of your computer.
• Verify that the correct TWAIN source is selected. In the software, check the
TWAIN source by selecting Select Scanner on the File menu.
•“Reload document and then restart job”
Press the OK button, and then reload the remaining documents (up to 50 pages)
in the ADF. For more information see Load media.
Scanned image quality is poor
The original is a second-generation photo or picture
Reprinted photographs, such as those in newspapers or magazines, are printed by
using tiny dots of ink that make an interpretation of the original photograph, which
degrades the quality. Often, the ink dots form unwanted patterns that can be detected
when the image is scanned or printed or when the image appears on a screen. If the
Solve scan problems 171
following suggestions do not solve the problem, you might need to use a better-quality
version of the original.
• To eliminate the patterns, try reducing the size of the image after scanning.
• Print the scanned image to see if the quality is better.
• Make sure that the resolution and color settings are correct for the type of scan job.
• For best results, use the flatbed scanner for scanning rather than the ADF.
•Text or images on the back of a two-sided original appear in the scan
Two-sided originals can "bleed" text or images from the back side to the scan if the
originals are printed on media that is too thin or too transparent.
•The image quality is better when printed
The image that appears on the screen is not always an accurate representation of
the quality of the scan.
• Try adjusting your computer monitor settings to use more colors (or levels of
gray). On Windows computers, you typically make this adjustment by opening
Display on the Windows control panel.
• Try adjusting the resolution and color settings.
•The scanned image is skewed (crooked)
The original might have been loaded incorrectly. Be sure to use the media guides
when you load the originals into the ADF. For more information, see Load the
originals.
•The scanned image shows blots, lines, vertical white stripes, or other defects
• If the scanner glass is dirty, the image produced does not have optimum
clarity. See Clean the device for cleaning instructions.
• The defects might be on the original and not a result of the scanning process.
•Graphics look different from the original
The graphics settings might not be suitable for the type of scan job that you are
performing. Try changing the graphics settings.
•Take steps to improve the scan quality
• Use the flatbed scanner to scan rather than the ADF.
• Use high-quality originals.
• Load the media correctly. If the media is loaded incorrectly, it might skew,
which causes unclear images. For more information, see Load the originals.
• Adjust the software settings according to how you plan to use the scanned
page.
• Use or make a carrier sheet to protect your originals.
• Clean the scanner glass. See Clean the scanner glass for more information.
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172 Maintain and troubleshoot
Scan defects are apparent
•Blank pages
• The original might have been loaded upside down. Make sure that you loaded
the original correctly. For more information, see Load the originals.
• If you are producing blank pages when you scan from the flatbed scanner,
make sure that the original document is loaded correctly. Place the original
document face down on the flatbed scanner with the top-left corner of the
document located in the lower-right corner of the scanner glass. Also, make
sure that the ADF is empty.
•Too light or dark
• Try adjusting the settings. Be sure to use the correct resolution and color
settings.
• The original image might be very light or dark or might be printed on colored
paper.
•Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass. Try cleaning the scanner glass. See Clean the device for more information.
•Black dots or streaks
• Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass, the scanner glass might be dirty or scratched, or the ADF lid backing
might be dirty. Try cleaning the scanner glass and lid backing. See Clean the
device for more information. If cleaning does not correct the problem, the
scanner glass or ADF lid backing might need to be replaced.
• The defects might be on the original and not a result of the scanning process.
•Unclear text
Try adjusting the settings. Make sure that the resolution and color settings are
correct.
•Size is reduced
The HP software settings might be set to reduce the scanned image. See the
product software Help for more information about changing the settings.
Unable to scan to network folder (Direct Digital Filing)
NOTE: The Direct Digital Filing feature does not support Windows Active Directory.
•The device is not set up correctly on the network
Make sure that the device is set up properly and connected to the network. PING
the device and make sure that it is responding.
•The network folder has not been set up correctly
• Make sure the folder is created on the server. For more information, see the
documentation available for your operating system.
• Make sure the folder name uses only the letters A through Z (uppercase or
lowercase) and the numbers 1 through 9.
• Some common punctuation marks are also supported. However, do not use
accented or special characters in the folder name.
Solve scan problems 173
• Make sure the folder has been shared and that users can both read and write
to the folder. For more information, see the documentation available for your
operating system.
• Make sure the folder name is entered in the correct format in the EWS and that
the username and password are entered correctly. For more information, see
the information in the EWS.
•The disk is full
Make sure the server containing the folder has enough disk space available.
•The device cannot create a unique filename using the assigned prefix and
suffix
The device can create up to 9,999 files using the same prefix and suffix. If you
have scanned many files to a folder, change the prefix.
•The filename prefix has not been set up correctly
Make sure the folder name and filename prefix uses only the letters A through Z,
uppercase or lowercase; the numbers 1 through 9. Some common punctuation
marks are also supported. However, do not use accented or special characters in
the folder name. If unsupported characters are used in filename prefixes, they will
not appear correctly when the file is created.
•The server name cannot be resolved
Sending to network folder might fail if the server name provided during setup
cannot be resolved to specific IP addresses. When setting up the Direct Digital
Filing feature, be sure to do the following:
• Try to use fully qualified DNS names.
• Make sure the DNS server is set up correctly on the device.
•TIP: If you have recently changed the DNS settings, turn off and then turn
on the all-in-one.
Solve fax problems
This section contains fax setup troubleshooting information for the device. If the device
is not set up properly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
If you are having faxing problems, you can print a fax test report to check the status of
the device. The test will fail if the device is not set up properly for faxing. Perform this
test after you have completed setting up the device for faxing. For more information,
see Test fax setup.
If the test fails, review the report for information on how to fix any problems found. For
more information, see The fax test failed.
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about
the error. For more detailed information, check the report to see which part of the test
failed, and then review the appropriate topic in this section for solutions to try.
•The "Fax Hardware Test" failed
•The "Fax Connected to Active Telephone Wall Jack" test failed
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174 Maintain and troubleshoot
• The "Phone Cord Connected to Correct Port on Fax" test failed
•The "Using Correct Type of Phone Cord with Fax" test failed
•The "Dial Tone Detection" test failed
•The "Fax Line Condition" test failed
The "Fax Hardware Test" failed
Solution:
• Turn off the device by using the Power button located on the control panel and
then unplug the power cord from the back of the device. After a few seconds,
plug the power cord in again, and then turn the power on. Run the test again. If
the test fails again, continue reviewing the troubleshooting information in this
section.
• Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
• If you are running the test from the Fax Setup Wizard (Windows) or HP Fax
Setup Utility (Mac OS), make sure the device is not busy completing another
task, such as receiving a fax or making a copy. Check the display for a
message indicating that the device is busy. If it is busy, wait until it is finished
and in the idle state before running the test.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it
passes and the device is ready for faxing. If the Fax Hardware Test continues to
fail and you experience problems faxing, contact HP Support. Go to www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution:
• Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
Solve fax problems 175
• Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the device. For more information on setting up the device for
faxing, see Set up faxing for the device (some models only).
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
• Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it
passes and the device is ready for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution: Plug the phone cord into the correct port.
1. Using the phone cord supplied in the box with the device, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the device.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack,
you will not be able to send or receive faxes. The 2-EXT port should only
be used to connect other equipment, such as an answering machine or a
telephone.
Figure 10-1 Back view of the device
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the "1-LINE"
port
Chapter 10
176 Maintain and troubleshoot
2. After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the device is ready for faxing.
3. Try to send or receive a test fax.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
The "Using Correct Type of Phone Cord with Fax" test failed
Solution:
• Make sure you used the phone cord supplied in the box with the device to
connect to the telephone wall jack. One end of the phone cord should be
connected to the port labeled 1-LINE on the back of the device, and the other
end to your telephone wall jack, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the "1-LINE"
port
If the phone cord that came with the device is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics
store that carries phone accessories. You will also need another phone cord,
which can be a standard phone cord that you might already have in your home
or office.
• Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
Solve fax problems 177
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
The "Dial Tone Detection" test failed
Solution:
• Other equipment, which uses the same phone line as the device, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again. If the
Dial Tone Detection Test passes without the other equipment, then one or
more pieces of the equipment is causing problems; try adding them back one
at a time and rerunning the test each time, until you identify which piece of
equipment is causing the problem.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
• Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the device.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
• If your telephone system is not using a standard dial tone, such as some PBX
systems, this might cause the test to fail. This will not cause a problem sending
or receiving faxes. Try sending or receiving a test fax.
• Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
• Make sure you connect the device to an analog phone line or you will not be
able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the device to an analog phone line and try sending or receiving a fax.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it
passes and the device is ready for faxing. If the Dial Tone Detection test
Chapter 10
178 Maintain and troubleshoot
continues to fail, contact your telephone company and have them check the phone
line.
The "Fax Line Condition" test failed
Solution:
• Make sure you connect the device to an analog phone line or you will not be
able to send or receive faxes. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
Connect the device to an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
• Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the device.
• Other equipment, which uses the same phone line as the device, might be
causing the test to fail. To find out if other equipment is causing a problem,
disconnect everything from the phone line, and then run the test again.
• If the Fax Line Condition Test passes without the other equipment, then
one or more pieces of the equipment is causing problems; try adding them
back one at a time and rerunning the test each time, until you identify which
piece of equipment is causing the problem.
• If the Fax Line Condition Test fails without the other equipment, connect
the device to a working phone line and continue reviewing the
troubleshooting information in this section.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the device, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it
passes and the device is ready for faxing. If the Fax Line Condition test continues
to fail and you experience problems faxing, contact your telephone company and
have them check the phone line.
The display always shows Phone Off Hook
Solution: You are using the wrong type of phone cord. Make sure you are using
the phone cord that came with the device to connect the device to your phone line.
If the phone cord that came with the device is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics store
Solve fax problems 179
that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have in your home or office.
Solution: Other equipment that uses the same phone line as the device might be
in use. Make sure extension phones (phones on the same phone line, but not
connected to the device) or other equipment are not in use or off the hook. For
example, you cannot use the device for faxing if an extension phone is off the
hook, or if you are using a computer dial-up modem to send e-mail or access the
Internet.
The device is having problems sending and receiving faxes
Solution: Make sure the device is turned on. Look at the display on the device. If
the display is blank and the Power light is not lit, the device is turned off. Make
sure the power cord is firmly connected to the device and plugged into a power
outlet. Press the Power button to turn on the device.
After turning on the device, HP recommends you wait five minutes before sending
or receiving a fax. The device cannot send or receive faxes while it is initializing
after being turned on.
Solution:
• Make sure you used the phone cord supplied in the box with the device to
connect to the telephone wall jack. One end of the phone cord should be
connected to the port labeled 1-LINE on the back of the device and the other
end to your telephone wall jack, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the "1-LINE"
port
If the phone cord that came with the device is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics
store that carries phone accessories. You will also need another phone cord,
Chapter 10
180 Maintain and troubleshoot
which can be a standard phone cord that you might already have in your home
or office..
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
• Other equipment, which uses the same phone line as the device, might be in
use. For example, you cannot use the device for faxing if an extension phone
is off the hook, or if you are using a computer dial-up modem to send an e-mail
or access the Internet.
• Check to see if another process has caused an error. Check the display or
your computer for an error message providing information about the problem
and how to solve it. If there is an error, the device will not send or receive a fax
until the error condition is resolved.
• The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line
by plugging a phone into the telephone wall jack and listening for static or other
noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing
again. For information about changing ECM, see the onscreen Help. If the
problem persists, contact your telephone company.
• If you are using a digital subscriber line (DSL) service, make sure that you
have a DSL filter connected or you will not be able to fax successfully. For
more information, see Case B: Set up the device with DSL.
• Make sure the device is not connected to a telephone wall jack that is set up
for digital phones. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones.
• If you are using either a private branch exchange (PBX) or an integrated
services digital network (ISDN) converter/terminal adapter, make sure the
device is connected to the correct port and the terminal adapter is set to the
correct switch type for your country/region, if possible. For more information,
see Case C: Set up the device with a PBX phone system or an ISDN line.
• If the device shares the same phone line with a DSL service, the DSL modem
might not be properly grounded. If the DSL modem is not properly grounded, it
can create noise on the phone line. Phone lines with poor sound quality (noise)
can cause faxing problems. You can check the sound quality of the phone line
by plugging a phone into the telephone wall jack and listening for static or other
noise. If you hear noise, turn off your DSL modem and completely remove
power for at least 15 minutes. Turn the DSL modem back on and listen to the
dial tone again.
NOTE: You might notice static on the phone line again in the future. If the
device stops sending and receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information
on turning your DSL modem off, contact your DSL provider for support.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the device directly to the telephone wall jack.
Solve fax problems 181
The device is having problems sending a manual fax
Solution:
NOTE: This possible solution applies only in the countries/regions that
receive a 2-wire phone cord in the box with the device, including: Argentina,
Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia,
Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland,
Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA,
Venezuela, and Vietnam.
• Make sure the telephone you use to initiate the fax call is connected directly to
the device. To send a fax manually, the telephone must be connected directly
to the port labeled 2-EXT on the device, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the "1-LINE"
port
3 Telephone
• If you are sending a fax manually from your phone that is connected directly to
the device, you must use the keypad on the telephone to send the fax. You
cannot use the keypad on the control panel of the device.
NOTE: If using a serial-type phone system, please connect your phone
directly on top of the device cable which has a wall plug attached to it.
The device cannot receive faxes, but can send faxes
Solution:
• If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the device is set to All Rings. For more
information, see Change the answer ring pattern for distinctive ring.
•If Auto Answer is set to Off, you will need to receive faxes manually;
otherwise, the device will not receive the fax. For information on receiving
faxes manually, see Receive a fax manually.
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182 Maintain and troubleshoot
• If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that you
must be available to respond in person to incoming fax calls. For information
on setting up the device when you have a voice mail service, see Case F:
Shared voice/fax line with voice mail. For information on receiving faxes
manually, see Receive a fax manually.
• If you have a computer dial-up modem on the same phone line with the device,
check to make sure that the software that came with your modem is not set to
receive faxes automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all incoming faxes, which
prevents the device from receiving fax calls.
• If you have an answering machine on the same phone line with the device, you
might have one of the following problems:
• Your answering machine might not be set up properly with the device.
• Your outgoing message might be too long or too loud to allow the device to
detect fax tones, and the sending fax machine might disconnect.
• Your answering machine might not have enough quiet time after your
outgoing message to allow the device to detect fax tones. This problem is
most common with digital answering machines.
The following actions might help solve these problems:
• When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the device as
described in Case I: Shared voice/fax line with answering machine.
• Make sure the device is set to receive faxes automatically. For information
on setting up the device to receive faxes automatically, see Receive a fax.
• Make sure the Rings to Answer setting is set to a greater number of rings
than the answering machine. For more information, see Set the number of
rings before answering.
• Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might
be causing the problem.
• Reconnect the answering machine and record your outgoing message
again. Record a message that is approximately 10 seconds in duration.
Speak slowly and at a low volume when recording your message. Leave at
least 5 seconds of silence at the end of the voice message. There should
be no background noise when recording this silent time. Try to receive a
fax again.
NOTE: Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back your
outgoing message to check.
Solve fax problems 183
• If the device shares the same phone line with other types of phone equipment,
such as an answering machine, a computer dial-up modem, or a multi-port
switch box, the fax signal level might be reduced. The signal level can also be
reduced if you use a splitter or connect extra cables to extend the length of
your phone. A reduced fax signal can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the device from the phone line, and then try to receive a fax. If you can
receive faxes successfully without the other equipment, one or more pieces of
the other equipment is causing problems; try adding them back one at a time
and receiving a fax each time, until you identify which equipment is causing the
problem.
• If you have a special ring pattern for your fax phone number (using a distinctive
ring service through your telephone company), make sure that the Distinctive
Ring feature on the device is set to match. For more information, see Change
the answer ring pattern for distinctive ring.
The device cannot send faxes, but can receive faxes
Solution:
• The device might be dialing too fast or too soon. You might need to insert
some pauses in the number sequence. For example, if you need to access an
outside line before dialing the phone number, insert a pause following the
access number. If your number is 95555555, and 9 accesses an outside line,
you might insert pauses as follows: 9-555-5555. To enter a pause in the fax
number you are typing, press Redial/Pause, or press the Space (#) button
repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond to
prompts as you dial. For more information, see Send a fax using monitor dialing.
• The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the fax
number from a telephone and listen for fax tones. If you cannot hear fax tones,
the receiving fax machine might not be turned on or connected, or a voice mail
service could be interfering with the recipient's phone line. You can also ask
the recipient to check the receiving fax machine for any problems.
Chapter 10
184 Maintain and troubleshoot
Fax tones are recorded on my answering machine
Solution:
• When you have an answering machine on the same phone line you use for fax
calls, try connecting the answering machine directly to the device as described
in Case I: Shared voice/fax line with answering machine. If you do not connect
the answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the device is set to receive faxes automatically and that the Rings
to Answer setting is correct. The number of rings to answer for the device
should be greater than the number of rings to answer for the answering
machine. If the answering machine and the device are set to the same number
of rings to answer, both devices answer the call and fax tones are recorded on
the answering machine.
• Set your answering machine to a low number of rings and the device to answer
in the maximum number of rings supported. (The maximum number of rings
varies by country/region.) In this setup, the answering machine answers the
call and the device monitors the line. If the device detects fax tones, the device
receives the fax. If the call is a voice call, the answering machine records the
incoming message. For more information, see Set the number of rings before
answering.
The phone cord that came with my device is not long enough
Solution: If the phone cord that came with the device is not long enough, you
can use a coupler to extend the length. You can purchase a coupler at an
electronics store that carries phone accessories. You will also need another phone
cord, which can be a standard phone cord that you might already have in your
home or office.
TIP: If the device came with a 2-wire phone cord adaptor, you can use it with
a 4-wire phone cord to extend the length. For information on using the 2-wire
phone cord adaptor, see the documentation that came with it.
To extend your phone cord
1. Using the phone cord supplied in the box with the device, connect one end to
the coupler, then connect the other end to the port labeled 1-LINE on the back
of the device.
2. Connect another phone cord to the open port on the coupler and to the
telephone wall jack.
Solve photo (memory card) problems
If the following topics do not help, see Support and warranty for information about HP
support.
Solve photo (memory card) problems 185
NOTE: If you are starting a memory card operation from a computer, see the
software Help for troubleshooting information.
The device cannot read the memory card
•Check the memory card
• Make sure that the memory card is one of the supported types. For Compact
Flash II - solid state memory only. For more information, see Insert a memory
card.
• Some memory cards have a switch that controls how they can be used. Make
sure that the switch is set so that the memory card can be read.
• Inspect the ends of the memory card for dirt or material that closes a hole or
spoils a metal contact. Clean the contacts with a lint-free cloth and small
amounts of isopropyl alcohol.
• Assure that the memory card is working properly by testing it with other devices.
•Check the memory card slot
• Make sure that the memory card is fully inserted into the correct slot. For more
information, see Insert a memory card.
• Remove the memory card (when the light is not blinking) and shine a flashlight
into the empty slot. See if any of the small pins inside are bent. When the
computer is off, you can straighten slightly bent pins by using the tip of a thin,
retracted ballpoint pen. If a pin has bent in such a way that it touches another
pin, replace the memory card reader or have the device serviced. For more
information, see Support and warranty.
• Make sure that only one memory card has been inserted at a time in the slots.
An error message should appear on the control-panel display if more than one
memory card is inserted.
The device cannot read photos on the memory card
Check the memory card
• The memory card might be corrupt.
• The photos might be in a format that is not recognized. An error message should
appear on the control-panel display if the format is unrecognizable. Use the
procedure for printing photos from the control panel, because more formats might
be recognized. For more information, see Print photos from the control panel. If the
device is connected to a computer, you can save the photos from the memory card
to your computer and then print them from a software program.
Some photos on the memory card will not print, causing the print job to cancel
Check the photo files
Print a proof sheet and note which photos are corrupt. Set up the print job so that it
does not include the corrupted photos. For more information, see Print photos using a
proof sheet.
Chapter 10
186 Maintain and troubleshoot
The device prints half a page, then ejects the paper
Check the ink cartridges
The ink cartridges may have run out of ink, and the print job was cancelled. Replace
the ink cartridges, and then resend the print job to the device. For more information,
see Replace the ink cartridges.
Solve device management problems
This section provide solutions to common problems that involve managing the device.
This section contains the following topic:
Embedded Web server cannot be opened
Embedded Web server cannot be opened
Check your network setup
• Make sure you are not using a phone cord or a cross cable to connect the device
to the network. For more information, see Configure the device (Windows) or
Configure the device (Mac OS).
• Make sure the network cable is securely connected to the device.
• Make sure the network hub, switch, or router is turned on and working properly.
Check the computer
Make sure the computer that you are using is connected to the network.
Check your Web browser
Make sure the Web browser meets the minimum system requirements. For more
information, see System requirements.
Check the device IP address
• To check the IP address of the device from the control panel (color display models
only), press the Setup button, select Network, select View Network Settings,
and then select either Display Wired Summary or Display Wireless Summary.
For devices with a two-line display, the user must obtain the IP address by printing
a network configuration page. Press the Setup button, select Network, select
Network Settings, and then select Print Network Configuration Page.
• Ping the device using the IP address from the command prompt.
For example, if the IP address is 123.123.123.123, type the following at the MS-
DOS prompt:
C:\Ping 123.123.123.123
If a reply appears, the IP address is correct. If a time-out response appears, the IP
address is incorrect.
Solve device management problems 187
Troubleshoot installation issues
If the following topics do not help, see Support and warranty for information about HP
support.
•Hardware installation suggestions
•Software installation suggestions
•Solve alignment page problems
•Solve software installation problems
•Solve network problems
•Solve wireless problems
Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and
inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should be
on. If the Attention light is blinking, check for messages on the control panel.
• Make sure that the device can print a self-test diagnostic page.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the device and to a
working power outlet.
• Make sure that the phone cord is connected to the 1-LINE port.
Check the printheads and ink cartridges
• Make sure that you have removed the orange caps from the printheads.
• Make sure that all of the printheads and ink cartridges are firmly installed in their
correct, colorcoded slot. Press down firmly on each one to ensure proper contact.
The device cannot work if they are not all installed.
• Make sure that the printhead latch is closed properly.
• If the display shows a printhead error message, clean the contacts on the
printheads.
Software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
Chapter 10
188 Maintain and troubleshoot
Verify installation preliminaries
• Make sure to use the Starter CD that contains the correct installation software for
your operating system.
• Before installing software, make sure that all other programs are closed.
• If the computer does not recognize the path to the CD-ROM drive that you type,
make sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
(www.hp.com/support).
Solve alignment page problems
Check the device to ensure the following:
• Power light is on and not blinking. When the device is first turned on, it takes
approximately 45 seconds to warm up.
• The device is in the Ready state, and no other lights on the control panel are lit or
blinking. If lights are lit or blinking, see the message on the control panel.
• Ensure power cord and other cables are working, and are firmly connected to the
device.
• All packing tapes and materials are removed from the device.
• Rear access panel or duplexer is locked into place.
• Paper is loaded correctly in the tray, and is not jammed in the device.
• Ensure the orange protective caps have been removed from each printhead.
• Printheads and ink cartridges are properly installed in their correct color-coded
slots. Press down firmly on each one to ensure proper contact.
• Printhead latch and all covers are closed.
Solve software installation problems
Check or perform the following:
• Make sure the computer meets the system requirements.
• Before installing software on a Windows computer, ensure all other programs are
closed.
• If the computer does not recognize the path to the CD drive that you typed, ensure
you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for
damage. You can download the device driver from the HP Web site (www.hp.com/
support).
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the Starter CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Troubleshoot installation issues 189
Solve network problems
NOTE: After correcting any of the following, run the installation program again.
General network troubleshooting
• If you are unable to install the device software, verify that:
• All cable connections to the computer and the device are secure.
• The network is operational and the network hub is turned on.
• All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running Windows.
• Make sure the device is installed on the same subnet as the computers that
will be using the device.
• If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation
program. For more information, see Understand the network configuration page
• If you are using a computer running Windows, make sure that the network ports
created in the device driver match the device IP address:
• Print the device’s network configuration page.
• Click Start, point to Settings, and then click Printers or Printers and Faxes.
- Or -
Click Start, click Control Panel, and then double-click Printers.
• Right-click the device icon, click Properties, and then click the Ports tab.
• Select the TCP/IP port for the device, and then click Configure Port.
• Compare the IP address listed in the dialog box and make sure it matches the
IP address listed on the network configuration page. If the IP addresses are
different, change the IP address in the dialog box to match the address on the
network configuration page.
• Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
• If the Link light on the network connector does not turn on, make sure that all of
the “General network troubleshooting” conditions are met.
• Though it is not recommended that you assign the device with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
Chapter 10
190 Maintain and troubleshoot
Solve wireless problems
If the device is unable to communicate with the network after completing the wireless
setup and software installation, perform one or more of the following tasks.
Check the wireless communication settings
• Make sure the computer’s wireless card is set to the correct wireless profile. A
wireless profile is a set of network settings unique to a given network. A single
wireless card might have several wireless profiles (for example, one for a home
network and one for an office network). Open the Configuration utility for the
network card installed on your computer, and ensure that the profile selected is the
profile for the device’s network.
• Make sure the device’s network settings match those of your network. Do one of
the following to find the settings for your network:
•Infrastructure communication: Open the wireless access point’s (WAP)
Configuration utility.
•Ad hoc communication: Open the Configuration utility for the network card
installed in your computer.
• Compare the network’s settings to those on the device’s network configuration
page, and note any differences. For more information, see Understand the network
configuration page. Possible problems include the following:
• The WAP filters hardware addresses (MAC addresses).
• One of these settings in the device might be incorrect: communication mode,
network name (SSID), channel (ad hoc networks only), authentication type,
encryption.
• Print a document. If the document still does not print, then reset the device’s
network settings and reinstall the device software.
If the wireless network settings are correct, the computer might be associated with
another wireless network. Ensure that the computer is associated with the same
wireless network as that of the device.
Users can ensure this by checking the wireless settings on their respective computers.
In addition, ensure that the computers have access to the wireless network.
If the wireless network settings are incorrect, follow these steps to correct the device’s
settings:
1. Connect the device to your network with a network cable or to the computer using
the network cable.
2. Open the device’s embedded Web server.
3. Click the Networking tab, and then click Wireless (802.11) in the left pane.
4. Use the Wireless Setup wizard on the Wireless Setup tab to change the device’s
settings to match the settings of the network.
5. Close the device’s embedded Web server, and then disconnect the network cable
from the device.
6. Uninstall the device software completely, and then reinstall the software.
Troubleshoot installation issues 191
Add hardware addresses to a wireless access point (WAP)
MAC filtering is a security feature in which a wireless access point (WAP) is configured
with a list of MAC addresses (also called “hardware addresses”) of devices that are
allowed to gain access to the network through the WAP. If the WAP does not have the
hardware address of a device attempting to access the network, the WAP denies the
device access to the network. If the WAP filters MAC addresses, then the device’s
MAC address must be added to the WAP’s list of accepted MAC addresses.
• Print the network configuration page. For more information, see Understand the
network configuration page.
• Open the WAP’s configuration utility, and add the device’s hardware address to
the list of accepted MAC addresses.
Reset network configuration settings
If the device is still unable to communicate with the network, reset the device’s network
settings.
• Press Setup. Press an arrow button to move to Network, and then press OK.
• Press an arrow button to move to Restore Network Defaults, and then press OK.
• Print the network configuration page and verify that the network settings have
been reset. For more information, see Understand the network configuration page.
By default, the network name (SSID) is “hpsetup” and the communication mode is
“ad hoc.”
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies before
you attempt to clear the jam.
• Make sure that you are printing with media that meets specifications. For more
information, see Select print media.
• Make sure that you are printing with media that is not wrinkled, folded, or damaged.
• Make sure that the device is clean. For more information, see Clean the device.
• Make sure that the input trays are loaded correctly and are not too full. For more
information, see Load media.
Chapter 10
192 Maintain and troubleshoot
Clear a jam in the device
To clear a jam
1. Remove all media from the output tray.
2. Check the rear access panel or the duplexer.
a. Push the button on either side of the rear access panel or the duplexer, and
then remove the panel or unit.
b. Locate any jammed media inside the device, grasp it with both hands and then
pull it towards you.
c. If the jam is not there, push the latch on the top of the duplexer and lower its
cover. If the jam is inside, carefully remove it. Close the cover.
d. Reinsert the rear access panel or the duplexer into the device.
Clear jams 193
3. If you cannot locate the jam, lift the output tray and check for a jam in Tray 1. If
media is jammed in the tray, do the following:
a. Raise the output tray.
b. Pull the paper towards you.
c. Lower the output tray.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and
remove the jammed media, if possible. If not, do the following:
a. Ensure the device is turned off and disconnect the power cord.
b. Lift the device off Tray 2.
c. Remove the jammed media from the bottom of the device or from Tray 2.
d. Reposition the device on top of Tray 2.
5. Open the print carriage access door. If there is paper remaining inside the device,
ensure the carriage has moved to the right of the device, free any paper scraps or
wrinkled media, and pull the media towards you through the top of the device.
WARNING! Do not reach into the device when it is on and the carriage is
stuck. When you open the print carriage access door, the carriage should
return to its position on the right side of the device. If it does not move to the
right, turn off the device before you remove any jam.
6. After clearing the jam, close all covers, turn on the device (if you turned it off) and
resend the print job.
Chapter 10
194 Maintain and troubleshoot
Clear jams in the ADF
If media is jammed in the ADF, use the following instructions below to clear the jam.
For information about how to avoid jams, see Tips for avoiding jams.
To clear a jam in the ADF
1. If a page is sticking out of an area, gently try to remove it without tearing the page.
If you feel resistance, continue with the following steps.
2. Remove the document feeder and open the ADF cover.
3. Remove the jam cleanout part. Using both hands, lift up on the two handles until
the part unsnaps. Rotate and lift out the cleanout and set it aside.
Clear jams 195
4. While lifting the green lever, rotate the pick mechanism until it stays open.
5. Gently try to remove the page without tearing it. If you feel resistance, continue
with the next step.
6. Open the ADF and gently loosen the media by using both hands.
7. When the media is free, gently pull it out.
8. Close the ADF.
9. Lower the green lever.
10. Reinstall the jam cleanout part by inserting it as shown. Push down on the two tabs
until the part snaps into place.
NOTE: If the cleanout part is not replaced correctly, future jamming might
occur.
Chapter 10
196 Maintain and troubleshoot
11. Close the ADF and replace the document feeder tray.
Tips for avoiding jams
• Make sure that nothing is blocking the paper path.
• Do not overload the trays. For more information, see Understand specifications for
supported media.
• Load paper properly and when the device is not printing. For more information, see
Load media and Load an original in the automatic document feeder (ADF).
• When reinserting Tray 2 (optional) into the device, do so gently. Forceful insertion
with a full stack of paper may cause sheets to slide up within the device, causing it
to jam or pick multiple sheets at one time.
• Do not use media that is curled or crumpled.
• Always use media that conforms with specifications. For more information, see
Select print media.
• Make sure the output tray is not overly full.
• Make sure media is aligned against the right side of a tray.
• Make sure the media length and width guides are adjusted snugly against the
media, but do not crinkle or bend it.
Clear jams 197
AHP supplies and accessories
This section provides information on HP supplies and accessories for the device. The information
is subject to changes, visit the HP Web site (www.hpshopping.com) for the latest updates. You
may also make purchases through the Web site.
•Order printing supplies online
•Accessories
• Supplies
Order printing supplies online
Besides the HP Web site, you may order printing supplies using the following tools:
•Embedded Web server: Click the Order Supplies button from any page in the embedded
Web server.
•Toolbox (Windows): On the Estimated Ink Level tab, click Shop Online.
•HP Printer Utility (Mac OS): Click Supplies Status from the Information and Support
panel, click the Shop for HP Supplies drop-down menu, and then choose Online.
Accessories
HP automatic two-sided
printing accessory
C9278A Auto-duplexer allowing printing on
both sides of a sheet of paper
automatically
350-sheet input tray CB007A Optional second tray for up to 350
pages of plain paper
HP Jetdirect 175x Print
Server-Fast Ethernet*
J6035C External print server (USB 1.0)
HP Jetdirect en3700 Fast
Ethernet Print Server*
J7942A External print server (USB 2.0)
HP Jetdirect ew2400 802.11g
Wireless Print Server*
J7951A Wireless or wired external print server
HP bt300, Bluetooth Wireless
Printer Adapter
Q3395A Bluetooth compatible USB adapter
*Only supports print functionality.
Supplies
• Ink cartridges
• Printheads
•HP media
Ink cartridges
Use only the replacement cartridges that have the same cartridge number as the ink cartridge
you are replacing. You can find the cartridge number in the following places:
• On the self-test diagnostic page. For more information, see Understand the self-test
diagnostic page.
• On the label of the ink cartridge you are replacing.
198 HP supplies and accessories
•Embedded Web server: Click the Information tab, and then click Ink Supplies in the left
pane.
•Toolbox (Windows): Click the Estimated Ink Level tab, and then click the Cartridge
Details button to view information about replacement ink cartridges.
•HP Printer Utility (Mac OS): Open the Information and Support panel, and then click
Supply Info.
NOTE: The availability of ink cartridges varies by country/region. If you live in Europe, go to
www.hp.com/eu/hard-to-find-supplies to locate information on HP ink cartridges.
Printheads
HP 88 Black and Yellow C9381A
HP 88 Magenta and Cyan C9382A
HP media
To order media such as HP Premium Plus Photo Paper or HP Premium Paper, go to www.hp.com.
Choose your country/region, and then select Buy or Shopping.
Supplies 199
BSupport and warranty
The information in Maintain and troubleshoot suggests solutions to common problems. If your
device is not operating correctly and those suggestions did not solve your problem, try using one
of the following support services to obtain assistance.
This section contains the following topics:
•Obtain electronic support
• Obtain HP telephone support
•Hewlett-Packard limited warranty statement
• Prepare the device for shipment
• Pack the device
Obtain electronic support
To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
This Web site also offers technical support, drivers, supplies, ordering information and other
options such as:
• Access online support pages.
• Send HP an e-mail message for answers to your questions.
• Connect with an HP technician by using online chat.
• Check for software updates.
You can also obtain support from HP from the following electronic sources:
•Toolbox (Windows): The Toolbox provides easy, step-by-step solutions to common printing
problems. For more information, see Toolbox (Windows).
•Embedded Web server: When the device is connected to a network, you can use the
embedded Web server to view status information, change settings, and manage the device at
your computer. For more information, see Embedded Web server.
Support options and availability vary by product, country/region, and language.
Obtain HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
This section contains the following topics:
•Before you call
• Telephone support numbers
Before you call
Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product
fixes and updates.
To assist our Customer Care Center representatives to serve you better, prepare the following
information if you need to call HP.
1. Print the self-test diagnostic page of the device. For more information, see Understand the
self-test diagnostic page. If the device does not print, get the following information ready:
• Device model
• Model number and serial number (check the back of the device)
2. Check the operating system that you are using, such as Windows XP.
3. If the device is connected to the network, check the network operating system.
200 Support and warranty
4. Note how the device is connected to your system, such as through USB or network
connection.
5. Obtain the version number of the printer software, such as HP Officejet Pro L7500 Series
Version: 60.52.213.0. (To find the version number of the printer driver, open the printer
settings or properties dialog box, and click the About tab.)
6. If you have a problem printing from a particular application, note the application and version
number.
Telephone support numbers
In many locations, HP provides toll free telephone support during the warranty period. However,
some of the support numbers listed below may not be toll free.
For the most current list of telephone support numbers, see www.hp.com/support.
Obtain HP telephone support 201
Appendix B
202 Support and warranty
Hewlett-Packard limited warranty statement
Hewlett-Packard limited warranty statement 203
Prepare the device for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the device in for service, make sure you remove and keep the following items before
returning your device:
• The ink cartridges and printheads
• The control-panel faceplate
• The power cord, USB cable, and any other cable connected to the device
• Any paper loaded in the input tray
• Remove any originals you might have loaded in the device
This section contains the following topics:
•Remove the ink cartridges and printheads before shipment
• Remove the control-panel faceplate
Remove the ink cartridges and printheads before shipment
Before you return the device, make sure you remove your ink cartridges and printheads.
NOTE: This information does not apply to customers in Japan.
To remove ink cartridges before shipment
1. Turn on the device and wait until the print carriage is idle and silent. If the device will not turn
on, skip this step and go to step 2.
NOTE: If the device does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the ink cartridges.
2. Gently pull open the ink cartridge cover.
Appendix B
204 Support and warranty
3. Remove the ink cartridges from their slots by grasping each between your thumb and
forefinger and pulling it firmly toward you.
4. Place the ink cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
5. Close the ink cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
6. After the scanner is idle and has returned to its parked position, press the Power button to
turn off the device.
To remove printheads before shipment
1. Open the top cover.
2. If the carriage does not move to the left automatically, press and hold the OK button for 5
seconds. Wait for the carriage to stop moving.
3. Lift the printhead latch.
4. Lift the handle of a printhead and use it to pull the printhead out of its slot.
5. Place the printheads in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the device unless the HP customer support call agent instructs
you to.
6. Close the top cover.
7. After the scanner is idle and has returned to its parked position, press the Power button to
turn off the device.
Remove the control-panel faceplate
Complete the following steps once you have removed the ink cartridges and printheads.
NOTE: This information does not apply to customers in Japan.
CAUTION: The device must be unplugged before following these steps.
CAUTION: The replacement device will not be shipped with a power cord. Store the power
cord in a safe place until the replacement arrives.
To remove the control-panel faceplate
1. Press the Power button to turn off the device.
2. Unplug the power cord, and then disconnect it from the device. Do not return the power cord
with the device.
Prepare the device for shipment 205
3. Remove the control-panel faceplate as follows:
a. Lift the ADF lid.
b. Use either your finger or insert a thin object in the tab on the upper right corner of the
control-panel faceplate to pry the control-panel faceplate off.
4. Retain the control-panel faceplate. Do not return the control-panel faceplate with the HP All-
in-One.
CAUTION: The replacement device might not come with a control-panel faceplate.
Store your control-panel faceplate in a safe place, and when the replacement device
arrives, reattach your control-panel faceplate. You must attach your control-panel
faceplate to use the control-panel functions on the replacement device.
NOTE: See the setup poster that came with the device for instructions on how to attach
your control-panel faceplate. The replacement device might come with instructions for
setting up your device.
Pack the device
Complete the following steps after you have prepared the device for shipment.
Appendix B
206 Support and warranty
To pack the device
1. If available, pack the device for shipment by using the original packaging materials, or use
the packaging materials that came with your replacement device.
If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
2. Place the return shipping label on the outside of the box.
3. Include the following items in the box:
• A complete description of symptoms for service personnel (samples of print quality
problems are helpful).
• A copy of the sales slip or other proof of purchase to establish the warranty coverage
period.
• Your name, address, and a phone number where you can be reached during the day.
Pack the device 207
CDevice specifications
For media and media-handling specifications, see Understand specifications for supported media.
Physical specifications
Size (width x depth x height)
•Device with A4/Letter-size scanner glass (L7300, L7500): 505 x 402 x 356 mm (19.9 x
15.8 x 14 inches)
•Device with Legal-size scanner glass (L7600, L7700): 531 x 465 x 356 mm (20.9 x 18.3 x
14 inches)
•With Duplexer: Adds 64 mm (2.5 inches) to the rear of the device.
•With Tray 2: Adds 76 mm (3 inches) to the height of the device.
Device weight (does not include printheads or ink cartridges)
•Device with A4/Letter-size scanner glass (L7300, L7500): 14.2 kg (31.3 lb)
•Device with Legal-size scanner glass (L7600, L7700): 14.76 kg (32.5 lb)
•With Duplexer: Adds 0.95 kg (2.0 lb)
•With Tray 2: Adds 2.5 kg (5.5 lb)
Product features and capacities
Feature Capacity
Connectivity •USB 2.0-compliant high speed
• USB host connector is only supported up
to full speed.
• Fast Ethernet 10/100Base-TX for wired
network connection (some models only)
• 802.11b/g wireless network (some
models only)
Print method Drop-on-demand thermal inkjet printing
Ink cartridges Four ink cartridges (one each for black, cyan,
magenta, and yellow)
Printheads Two printheads (one black and yellow, and
one magenta and cyan)
Supply yields Visit www.hp.com/pageyield/ for more
information on estimated ink cartridge yields.
Device languages HP PCL 3 enhanced
Font support US fonts: CG Times, CG Times Italic,
Universe, Universe Italic, Courier, Courier
Italic, Letter Gothic, Letter Gothic Italic.
Duty cycle Up to 7500 pages per month
Control panel language support
Language availability varies by country/region.
Bulgarian, Croatian, Czech, Danish, Dutch,
English, Finnish, French, German, Greek,
208 Device specifications
Feature Capacity
Hungarian, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese, Romanian,
Russian, Simplified Chinese, Slovak,
Slovenian, Spanish, Swedish, Traditional
Chinese, Turkish, Ukrainian.
Processor and memory specifications
Device processor
192 MHz ARM946ES, ETM9 (medium)
Device memory
• L7300/L7500: 64 MB built-in RAM, 16 MB built-in MROM + 2 MB built-in Flash ROM
• L7600: 64 MB built-in RAM, 16 MB built-in MROM + 4 MB built-in Flash ROM
• L7700: 64 + 32 MB built-in RAM, 16 MB built-in MROM + 4 MB built-in Flash ROM
System requirements
NOTE: For the most current information about supported operating systems and system
requirements, visit http://www.hp.com/support/
Operating system compatibility
• Windows 2000, Windows XP, Windows XP x64* (Professional and Home Editions)
• Mac OS X (10.3, 10.4)
• Linux
NOTE: Printer and scanner drivers for Windows Server 2003 (both 32-bit and 64-bit
versions) require a minimum of an Intel® Pentium® II or Intel Celeron® processor, 128 MB
RAM, 200 MB free hard disk space. The drivers are available at http://www.hp.com/support/.
Minimum requirements
•Windows 2000: Intel Pentium II or Celeron processor, 128 MB RAM, 280 MB free hard disk
space
•Windows XP (32-bit): Intel Pentium II or Celeron processor, 128 MB RAM, 280 MB free hard
disk space
•Windows XP x64: Intel Pentium II or Celeron processor, 128 MB RAM, 280 MB free hard
disk space
•Mac OS X (10.3.8, 10.4.x): 400 MHz Power PC G3 (v10.3.8 and v10.4.x) or 1.83 GHz Intel
Core Duo (v10.4.x), 128 MB memory, 300 MB free hard disk space
•Microsoft Internet Explorer 6.0
Recommended requirements
•Windows 2000: Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk
space
•Windows XP (32-bit): Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard
disk space
•Windows XP x64: Intel Pentium III or higher processor, 256 MB RAM, 500 MB free hard disk
space
Processor and memory specifications 209
•Mac OS X (10.3.8, 10.4.x): 400 MHz Power PC G3 (v10.3.8 and v10.4.x) or 1.83 GHz Intel
Core Duo (v10.4.x), 256 MB memory, 600 MB free hard disk space
•Microsoft Internet Explorer 6.0 or later
Network protocol specifications
Network operating system compatibility
• Windows 2000, Windows XP (32-bit), Windows XP x64 (Professional and Home Editions)
• Mac OS X (10.3, 10.4)
• Microsoft Windows 2000 Server Terminal Services with Citrix Metaframe XP with Feature
Release 3
• Microsoft Windows 2000 Server Terminal Services with Citrix Presentation Server 4.0
• Microsoft Windows 2000 Server Terminal Services
• Microsoft Windows 2003 Server Terminal Services
• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0
• Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature
Release 3
• Novell Netware 6, 6.5, Open Enterprise Server 6.5
Compatible network protocols
TCP/IP
Network management
• HP Web Jetadmin plug-ins
•Embedded Web server
Features
• Ability to remotely configure and manage network devices
• myPrintMileage
Embedded Web server specifications
Requirements
• A TCP/IP-based network (IPX/SPX-based networks are not supported)
• A Web browser (either Microsoft Internet Explorer 5.5, Netscape 7.0, Opera 7.54, Mozilla
Firefox 1.0, or Safari 1.2, or later)
• A network connection (you cannot use the embedded Web server connected directly to a
computer with a USB cable)
• An Internet connection (required for some features)
NOTE: You can open the embedded Web server without being connected to the
Internet. However, some features will not be available.
• It must be on the same side of a firewall as the device.
Print specifications
Print resolution
Black
Up to 1200 dpi with pigmented black ink
Appendix C
210 Device specifications
Color
HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium
Plus photo papers with 1200 by 1200 input dpi)
Copy specifications
• Digital image processing
• Up to 100 copies from original (varies by model)
• Digital zoom: from 25 to 400% (varies by model)
• Fit to page, pre-scan
• Copy speed: up to 30 copies per minute black; 24 copies per minute color (varies by model)
• Copy speeds vary according to the complexity of the document
Mode Type Speed (ppm) Scan resolution (dpi)
1
Best Black up to 0.8 up to 600 x 1200
Color up to 0.8 up to 600 x 1200
Normal Black up to 8.5 up to 300 x 300
Color up to 5.1 up to 300 x 300
Fast Black up to 30 up to 300 x 300
Color up to 24 up to 300 x 300
1 Maximum at 400% scaling.
Fax specifications
• Walk-up black-and-white and color fax capability.
• Up to 110 speed dials (varies by model).
• Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard
resolution). More complicated pages or higher resolution takes longer and uses more memory.
• Manual fax send and receive.
• Automatic busy redial up to five times (varies by model).
• Automatic no-answer redial one time (varies by model).
• Confirmation and activity reports.
• CCITT/ITU Group 3 fax with Error Correction Mode.
• 33.6 Kbps transmission.
• 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard
resolution). More complicated pages or higher resolution take longer and use more memory.
• Ring detect with automatic fax/answering machine switching.
Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi)
Black 196 x 203 (8-bit
grayscale)
300 x 300 196 x 203 196 x 98
Color 200 x 200 200 x 200 200 x 200 200 x 200
Copy specifications 211
Scan specifications
• Image editor included
• Integrated OCR software automatically converts scanned text to editable text
• Scan speeds vary according to the complexity of the document
• Twain-compliant interface
• Resolution: 2400 x 4800 ppi optical, up to 19,200 ppi enhanced
• Color: 16-bit per RGB color, 48-bit total
• Maximum scan size from glass: 216 x 297 mm (8.5 x 11.7 inches)
Direct Digital Filing specifications
• Scan a hardcopy original from the ADF or scanner glass to create a digital document (with
network connection) that is placed in a network folder
• Supports pre-programmed network folder path
• Supports Digital Filing Speed-dials
• Resolution: 75 dpi, 200 dpi, 300 dpi, 600 dpi
• Supported file formats: PDF, JPG
• Supported network configuration: TCP/IP network
Environmental specifications
Operating environment
Operating temperature: 5° to 40° C (41° to 104° F)
Recommended operating conditions: 15° to 32° C (59° to 90° F)
Recommended relative humidity: 25 to 75% noncondensing
Storage environment
Storage temperature: -40° to 60° C (-40° to 140° F)
Storage relative humidity: Up to 90% noncondensing at a temperature of 65° C (150° F)
Electrical specifications
Power supply
Universal power adapter (external)
Power requirements
Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3Hz)
Output voltage: 32 Vdc, 2500 mA
Power consumption
• L7300/L7500: 32 watts printing; 35 watts faxing or copying
• L7600/L7700: 33 watts printing; 37 watts faxing or copying
Acoustic emission specifications (print in Draft mode, noise levels
per ISO 7779)
Sound pressure (bystander position)
LpAd 55 (dBA)
Sound power
LwAd 6.9 (BA)
Appendix C
212 Device specifications
Supported devices
USB flash drives
HP has fully tested the following USB flash drives with the device:
•SanDisk Cruzer Micro: High-speed, 0120-256, 256 MB
•Iomega Micro Mini: Full-speed, 064-0417450-YCAE032171, 128 MB
•Kingston DataTraveler II: High-speed, KF112504 f5274-006, 128 MB and 256 MB
•Sony Microvault: High-speed, D04825AB, 256 MB
•Lexar Media JumpDrive: 256 MB
Note: You might be able to use other USB flash drives with the device. However, HP cannot
guarantee that they will function properly with the device because they have not been fully tested.
Memory card specifications
• Maximum recommended number of files on a memory card: 1,000
• Maximum recommended individual file size: 12 megapixel maximum, 8 MB maximum
• Maximum recommended memory card size: 1 GB (solid state only)
NOTE: Approaching any of the recommended maximums on a memory card might cause
the performance of the device to be slower than expected.
Supported memory card types
• CompactFlash
• Memory Stick
• Memory Stick Duo
• Memory Stick Pro
• Secure Digital
• MultiMediaCard (MMC)
• xD-Picture Card
Other memory cards, including Memory Stick Magic Gate Duo, Memory Stick Duo, and Secure
Multimedia Card, are supported with the use of an adapter. See the instructions that came with
your memory card for more information.
Supported devices 213
DRegulatory information
This section contains the following topics:
• FCC statement
• Notice to users of the Canadian telephone network
•Notice to users in the European Economic Area
• Other regulatory information
• Regulatory information for wireless products
•Declaration of conformity
• Environmental sustainability program
FCC statement
The United States Federal Communications Commission (in 47 cfr 15.105) has specified that the
following notices be brought to the attention of users of this product. This device complies with
part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Shielded cables
Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC
Rules.
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment
not expressly approved by the Hewlett-Packard Company, may cause harmful interference
and void the FCC authorization to operate this equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
For further information, contact:
Manager of Corporate Product Regulations
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, CA 94304
(650) 857-1501
214 Regulatory information
Exposure to radio frequency radiation (wireless products only)
FCC statement 215
Notice to users of the U.S. telephone network
Appendix D
216 Regulatory information
Notice to users of the Canadian telephone network
Notice to users of the Canadian telephone network 217
Notice to users in the European Economic Area
Other regulatory information
• EMI statement (Korea)
• VCCI statement (Japan)
•Regulatory model number
• Power cord statement
• LED classification
EMI statement (Korea)
Appendix D
218 Regulatory information
VCCI statement (Japan)
Regulatory model number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SNPRC-0602–01 or SNPRC-0602–02. This
regulatory number should not be confused with the marketing name (HP Officejet Pro L7300/
L7500/L7600/L7700) or product number (CB778A, C8157A, C8158A, C8159A).
Power cord statement
The power cord cannot be repaired. If it is defective, it should be discarded or returned to the
supplier.
LED classification
Regulatory information for wireless products
• Notice to users in Canada/Note à l'attention des utilisateurs Canadien
•Notice to users in Brazil/Notificação de Normas de Uso de Dispositivos Sem Fio do Brasil
• Notice to users in the European Union (English)
• Notice to users in France
•Notice to users in Germany
• Notice to users in Italy
• Notice to users in Spain
Regulatory information for wireless products 219
Notice to users in Canada/Note à l'attention des utilisateurs Canadien
Notice to users in Brazil/Notificação de Normas de Uso de Dispositivos Sem Fio do
Brasil
Appendix D
220 Regulatory information
Notice to users in the European Union (English)
Regulatory information for wireless products 221
Notice to users in France
Appendix D
222 Regulatory information
Notice to users in Germany
Regulatory information for wireless products 223
Notice to users in Italy
Appendix D
224 Regulatory information
Notice to users in Spain
Regulatory information for wireless products 225
Declaration of conformity
HP Officejet Pro L7500/L7600
Appendix D
226 Regulatory information
HP Officejet Pro L7700
Declaration of conformity 227
Environmental sustainability program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
HP continuously improves the design processes of its products to minimize the negative impact
on the office environment and on the communities where devices are manufactured, shipped,
and used. HP has also developed processes to minimize the negative impact of the disposal of
the device at the end of its printing life.
For more information about HP's environmental sustainability program, see www.hp.com/hpinfo/
globalcitizenship/environment/index.html.
Reduction and elimination
Paper use
This product's two-sided (duplex) printing and N-up printing feature (which allows you to print
multiple pages of a document on one sheet of paper) can reduce paper usage and the resulting
demands on natural resources. See this guide for more information about using these features.
Ink use
This product's draft mode uses less ink, which might extend the life of the cartridges. See the
print driver's online Help for more information.
Ozone-depleting chemicals
Ozone-depleting chemicals, such as chlorofluorocarbons (CFCs), have been eliminated from HP
manufacturing processes.
Power consumption
Power usage drops significantly while in PowerSave/Sleep mode, which saves natural resources
and saves money without affecting the high performance of this product.
Battery information
This device contains the following, mercury-free battery:
Specification Value
Battery part numbe 1420-0887
Battery material Lithium polycarbon monfluoride
Battery type Button/coin cell battery
Quantity per product 1
Weight 2.50 grams (0.09 ounces)
Battery manufacturer Panasonic, Japan
NOTE: The battery might require recycling or proper disposal at end-of-life.
Appendix D
228 Regulatory information
Material safety data sheets
Material safety data sheets (MSDSs) can be obtained from the following HP Web site:
www.hp.com/go/msds.
Recycling
Design for recycling has been incorporated into this device:
• The number of materials has been kept to a minimum while ensuring proper functionality and
reliability.
• Dissimilar materials have been designed to separate easily.
• Fasteners and other connections are easy to locate, access, and remove using common tools.
• High-priority parts have been designed so that they can be accessed quickly for efficient
disassembly and repair.
Product packaging
The packaging materials for this device have been selected to provide maximum protection for
the least cost possible, while attempting to minimize environmental impact and facilitate recycling.
The rugged design of the device assists in minimizing both packaging materials and damage rates.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of the product's life.
Disposal of waste equipment by users in private households in the European
Union
This symbol on the product or on its packaging indicates that this
product must not be disposed of with your other household
waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for
the recycling of waste electrical and electronic equipment. The
separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and
ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can
drop off your waste equipment for recycling, please contact your
local city office, your household waste disposal service or the
shop where you purchased the product.
HP products and supplies
HP's Planet Partners™ recycling service provides an easy way to recycle any brand of computer
equipment or HP printing supplies. HP's state-of-the-art processes ensure that your unwanted
hardware or HP printing supply is recycled in a way that conserves resources.
For more information, see www.hp.com/recycle.
Environmental sustainability program 229
Index
A
accessibility 11
accessories
installation 21
order 198
self-test diagnostic page 97
turn on and off in driver 22
warranty 203
acoustic emissions 212
Add Printer installation 128
ADF (automatic document
feeder)
capacity 30
clean 153
clear jams 195
load originals 30
media sizes supported 33
administrator
management tools 86
settings 88
ADSL, fax setup with
parallel phone systems 106
aligning printheads 146
answer ring pattern
change 80
parallel phone systems 108
answering machine
fax tones recorded 185
set up with fax (parallel
phone systems) 117
set up with fax and
modem 118
Attention light 16
Auto Answer button 17
automatic document feeder
(ADF)
capacity 30
clean 153
clear jams 195
load originals 30
media sizes supported 33
B
Back button 17
backup fax reception 74
baud rate 82
black and white pages
copy 50
fax 70
troubleshoot 164
black dots or streaks,
troubleshoot
copies 169
scan 173
blank pages, troubleshoot
copy 167
print 160
scan 173
blocked fax numbers
control panel button 16
set up 77
view list 78
Bluetooth
color display icon 18
connect devices 136
dongle, order online 198
features available 20
Mac OS, print from 138
security settings 138
setup 135
Windows, print from 136
borderless printing
Mac OS 43
Windows 42
both sides, print on 48
broadcast faxing
send 73
buttons, control panel 16
C
cables
order USB 198
regulatory compliance 214
calibrate linefeed 147
cameras
connect 59, 61
control panel display
mode 19
insert memory cards 58
port, locating 14, 59
print DPOF files 59
save photos to computer 68
cancel
copy 51
print job 49
scan 57
Cancel button 17
capacity
ADF 30
trays 36
cards
guidelines 32
sizes supported 34
tray supporting 36
cartridges. See ink cartridges
chlorofluorocarbons (CFCs) 228
clean
ADF 153
exterior 157
printheads 147
scanner glass 152
color copy 50
colored text, and OCR 56
colors
bleeding 165
faded or dull 164
print black and white,
troubleshoot 164
specifications 210
troubleshoot 165
wrong 164
CompactFlash memory card
insert 58
slot, locating 14
computer modem
shared with fax (parallel
phone systems) 111
shared with fax and
answering machine
(parallel phone
systems) 118
shared with fax and voice
line (parallel phone
systems) 113
shared with fax and voice
mail (parallel phone
systems) 122
confirmation reports, fax 84
230
connections
Bluetooth 135
features available 19
connectors, locating 15
control panel
administrator settings 88
buttons 16
copy from 50
crop images 51
display 19
enter text and symbols 28
faceplate, removing 205
lights 16
locating 13
manage device 86
menus 24
messages 25
network settings 99
print photos 62
scan from 52
send faxes 71
send scans to
programs 54
settings, change 25
status icons 18
copy
cancel 51
crop originals 50
from the control panel 50
quality 168
settings 50
specifications 211
troubleshoot 167
Copy button 16
Copy menu 24
correct port test, fax 176
critical error messages 25
crop originals 50
custom-sized media
guidelines 33
print on 41
sizes supported 35
customer support
electronic 200
HP Instant Support 94
phone support 200
cut-off pages, troubleshoot 161
D
dark images, troubleshoot
copies 168
scans 173
Declaration of Conformity
(DOC) 226
default settings
control panel 25
copy 50
driver 47
print 47
deleting faxes from memory 75
dial tone test, failure 178
dial type, setting 81
dial-up modem
shared with fax (parallel
phone systems) 111
shared with fax and
answering machine
(parallel phone sy
anstems) 118
shared with fax and voice
line (parallel phone
systems) 113
shared with fax and voice
mail (parallel phone
systems) 122
digital cameras
connect 59, 61
control panel display
mode 19
insert memory cards 58
port, locating 14, 59
print DPOF files 59
save photos to computer 68
Digital Filing
scan to 54
digital filing
set up 52
Digital Filing button 16
display, control panel 19
distinctive ringing
change 80
parallel phone systems 108
DOC 226
documentation 10
dots or streaks, troubleshoot
copies 169
dots per inch (dpi)
fax 16
print 210
dots, troubleshoot
scan 173
double-sided printing 48
DPOF files 59
driver
accessories settings 22
settings 47
version 201
warranty 203
DSL, fax setup with
parallel phone systems 106
duplex printing accessory
order online 198
duplexer
clear jams 192
installation 21
locating 15
margins, minimum 37
media sizes supported 33
media types and weights
supported 36
turn on and off in driver 22
using 48
duty cycle 208
E
edit
scanned images 56
text in OCR program 56
electrical specifications 212
embedded Web server
about 90
administrator settings 88
answer ring pattern, fax 81
backup fax reception, set
up 75
blocked fax numbers,
view 78
clear fax log 76
fax header, setting 79
fax log, view 85
features 86
forwarding faxes 76
opening 90
pages 91
system requirements 210
troubleshoot, cannot be
opened 187
Webscan 55
envelopes
guidelines 32
sizes supported 34
tray supporting 36
environmental
specifications 212
environmental sustainability
program 228
Index
231
error messages
control panel 25
unable to activate TWAIN
source 171
error reports, fax 84
error-correction mode, fax 81
Ethernet connections 19
Ethernet network port,
locating 15
European Union waste
disposal 229
event log 97
EWS. See embedded Web
server
F
faded copies 168
faded stripes on copies,
troubleshoot 168
fax
answer mode 79
answering machine and
modem, shared with
(parallel phone
systems) 118
answering machine
troubleshoot 185
answering machine, set up
(parallel phone
systems) 117
auto answer 17, 79
backup fax reception 74
block numbers 16
blocking numbers 77
clear log 76
confirmation reports 84
deleting from memory 75
dial tone test, failed 178
dial type, setting 81
distinctive ringing setup
(parallel phone
systems) 108
distinctive ringing, change
pattern 80
DSL, set up (parallel phone
systems) 106
enter text and symbols 28
error reports 84
error-correction mode 81
forwarding 76
header 79
Internet, over 82
ISDN line, set up (parallel
phone systems) 107
line condition test, failed 179
log, print 85
manual receive 73
modem and answering
machine, shared with
(parallel phone
systems) 118
modem and voice line,
shared with (parallel
phone systems) 113
modem and voice mail,
shared with (parallel
phone systems) 122
modem, shared with
(parallel phone
systems) 111
monitor dialing 72, 73
network folder speed-dial
entries 45
parallel phone systems 102
pause 28
PBX system, set up
(parallel phone
systems) 107
phone cord connection test,
failed 176
phone cord too short 185
phone cord type test,
failed 177
receive 73
receive, troubleshoot 180,
182
redial options 81
Redial/Pause button 17
reports 83
reprint 75
rings to answer 80
scan 17
send 70
send, troubleshoot 180,
182, 184
separate line setup (parallel
phone systems) 105
set up 101
settings, change 79
setup types 102
shared phone line setup
(parallel phone
systems) 109
specifications 211
speed 82
speed-dial entries, set up 43
speed-dial groups, set up 44
test failed 174
test setup 83
troubleshoot 174
voice mail, set up (parallel
phone systems) 110
wall jack test, failed 175
Fax menu 24
Fax Menu button 16
fax port, locating 15
FCC statement 214
firewalls, troubleshoot 159
FoIP 82
fonts supported 208
forwarding faxes 76
G
getting started guide 10
glass, scanner
clean 152
load originals 31
locating 13
grainy or white bands on
copies, troubleshoot 169
graphics
incompletely filled on
copies 169
ink not filling in 164
look different from original
scan 172
missing lines or dots 165
groups, speed-dial
set up 44
H
hardware, fax setup test 175
header, fax 79
help
HP Instant Support 94
see also customer support
Help button 17
HP Instant Support
about 94
accessing 95
myPrintMileage 94
security and privacy 95
HP Photosmart Software
send scans to programs 54
HP Photosmart Studio
send scans to programs 54
HP Planet Partners 229
232
HP Printer Utility (Mac OS)
administrator settings 89
features 86
opening 93
panels 93
HP Solution Center 26
HP Web Jetadmin
about 94
features 86
humidity specifications 212
I
Information tab, Toolbox
(Windows) 92
ink cartridge door, locating 14
ink cartridges
expiration dates 97
locating 14
order online 198
part numbers 97, 198
remove 204
replace 144
status 87, 97
supported 143, 208
warranty 203
yields 208
ink level icons 18
ink smearing, troubleshoot 163
installation
accessories 21
Add Printer, Windows 128
duplexer 21
ink cartridges 144
software for Mac OS 128
software for Windows 125
tray 2 21
troubleshoot 188
Windows network
software 127
Internet
fax, using 82
IP address
checking for device 187
static, setting 158
IP settings 101
ISDN line, set up with fax
parallel phone systems 107
J
jams
ADF 195
clear 192
media to avoid 32
prevent 197
Japanese VCCI statement 219
jobs
settings 25
Junk Fax Blocker button 16
junk fax mode 77
K
keypad, control panel
enter text and symbols 28
locating 16
Korean EMI statement 218
L
language, printer 208
LED classification
statement 219
left arrow 16
light images, troubleshoot
copies 168
scans 173
lights, control panel 16
line condition test, fax 179
linefeed, calibrate 147
lines
copies, troubleshoot 168
scans, troubleshoot 172,
173
link speed, setting 100
load
originals in ADF (automatic
document feeder) 30
tray 1 38
tray 2 39
locking trays 40
log, clear fax 76
log, fax
print 85
view 85
M
Mac OS
Bluetooth 138
borderless printing 43
duplexing 49
HP Photosmart Studio 26
HP Printer Utility 93
install software 128
Network Printer Setup
Utility 94
print on special, or custom-
sized media 41
print settings 47
sharing device 129
system requirements 209
turn accessories on and off
in driver 22
uninstall software 141
wireless communication
setup 133
management tools 86
manual faxing
receive 73
send 71, 72
margins
duplexer 37
setting, specifications 37
material safety data sheets
(MSDSs) 229
media
ADF capacity 30
borderless printing 42
clear jams 192
duplexing 48
HP, order 199
load tray 1 37
load tray 2 39
locking trays 40
print on custom-sized 41
selecting 32
skewed pages 166
specifications 33
supported sizes 33
troubleshoot feeding 166
types and weights
supported 36
usage 87
memory
deleting faxes 75
reprint faxes 75
save faxes 74
specifications 209
memory cards
control panel display
mode 19
fax 17
insert 58
print DPOF files 59
print photos 62
proof sheets 62
save photos to computer 68
scan to 55
slots, locating 14
Index
233
specifications 213
troubleshoot 186
memory device light, locating 13
Memory Stick cards
insert 58
slot, locating 14, 58
menus, control panel 24
missing lines or dots,
troubleshoot 165
missing or incorrect
information, troubleshoot 161
MMC memory card
insert 58
slot, locating 14
model number 97
modem
shared with fax (parallel
phone systems) 111
shared with fax and
answering machine
(parallel phone
systems) 118
shared with fax and voice
line (parallel phone
systems) 113
shared with fax and voice
mail (parallel phone
systems) 122
monitor dialing 72, 73
monitoring tools 87
multi-feeds, troubleshoot 166
myPrintMileage
about 95
accessing 96
features 86
N
network folders
scan to 53
troubleshoot 173
network folders, as speed-dial
entries 45
Network Printer Setup Utility
(Mac OS) 94
networks
advanced settings 100
connector illustration 15
Digital Filing button 16
Ethernet connections 19
firewalls, troubleshoot 159
HP Web Jetadmin 94
IP settings 101
link speed 100
Mac OS setup 128
operating systems
supported 210
protocols supported 210
self-test diagnostic page 96
settings, change 99
sharing, Windows 126
static IP address,
setting 158
system requirements 210
view and printsettings 100
Windows setup 127
wireless communication
setup 129
wireless settings 98, 130
Wireless Setup Wizard 100
noise information 212
Number of Copies button 16
O
OCR
edit scanned documents 56
troubleshoot 171
OK button 16
On button 17
one-touch speed dial buttons 16
operating environment
specifications 212
operating systems
supported 209
originals
crop 50
edit scans 56
load ADF (automatic
document feeder) 30
scan 52
output tray
locating 13
media supported 36
ozone-depleting chemicals 228
P
packing the device 206
pages per month (duty
cycle) 208
panoramic photos 65
paper. See media
paper-feed problems,
troubleshoot 165
parallel phone systems
answering machine
setup 117
countries/regions with 102
distinctive ringing setup 108
DSL setup 106
ISDN setup 107
modem and answering
machine setup 118
modem and voice mail
setup 122
modem setup 111
modem shared with voice
line setup 113
PBX setup 107
separate line setup 105
setup types 102
shared line setup 109
part numbers, supplies and
accessories 198
passkey authentication,
Bluetooth 138
passport photos 66
PBX system, set up with fax
parallel phone systems 107
PCL 3 support 208
phone cord
connected to correct port
test failed 176
correct type test failed 177
extend 185
phone customer support 200
phone line, answer ring
pattern 80
phone, fax from
receive 73
send, 71
photo media
guidelines 33
sizes supported 35
Photo menu 24
Photo Menu button 16
photos
borderless printing 42
connect a PictBridge
camera 59
connect storage device 61
edit scans 56
insert memory cards 58
panoramic 65
passport 66
print from control panel 62
print from DPOF files 59
proof sheets 62
save to computer 68
234
troubleshoot memory
cards 186
video action prints 67
view 62
Photosmart Software
send scans to programs 54
Photosmart Studio
send scans to programs 54
PictBridge mode 59, 60
PictBridge-enabled digital
camera port, locating 14, 59
ports, specifications 208
power
consumption 228
specifications 212
troubleshoot 158
power cord statement 219
power input, locating 15
power on button 17
print
Bluetooth 135
cancel 49
double-sided 48
fax logs 85
fax reports 83
faxes 75
panoramic photos 65
passport photos 66
photos from DPOF file 59
photos from memory card 62
proof sheets 62
self-test diagnostic page 97
settings 47
slow 160
speed-dial entries 46
troubleshoot 158
video action photos 67
print cartridges. See ink
cartridges
print driver
accessories settings 22
settings 47
version 201
warranty 203
print quality
diagnostic page 145
troubleshoot 162
Print quality diagnostic
page 145
print-carriage access door,
locating 14
printer driver
accessories settings 22
settings 47
version 201
warranty 203
printhead latch, locating 14
printheads
aligning 146
clean 147
clean contacts manually 147
health, check 145
locating 14
maintaining 145
order online 198
part numbers 199
remove 204
replace 150
status 87, 97, 145
supported 208
troubleshoot 159
warranty 203
privacy, HP Instant Support 95
processor specifications 209
Proof Sheet button
control panel button 17
proof sheet button 17
proof sheets
fill in 64
print 62
scan 64
pulse dialing 81
Q
Quality button 17
quality, troubleshoot
copy 168
diagnostic page 145
print 162
scan 171
R
radio frequency radiation 215
radio interference
reducing 134
regulatory information 219
radio, turn off 100
readme 10
rear access panel
clear jams 192
illustration 15
receive faxes
auto answer mode 79
automatically 73
blocking numbers 77
forwarding 76
manually 73
rings to answer 80
troubleshoot 180, 182
recycling 229
redial options, setting 81
Redial/Pause button 17
Reduce/Enlarge button 16
regulatory information 214, 219
regulatory model number 219
release notes 10
remove ink cartridges and
printheads 204
replace
ink cartridges 144
printheads 150
reports
confirmation, fax 84
error, fax 84
fax test failed 174
reprint
faxes from memory 75
resolution
fax 16, 17
print 210
Resolution button 16
Right arrow 16
rings to answer 80
Rotate button 17
S
save
default settings 25
faxes in memory 74
photos to computer 68
scan
cancel 57
Direct Digital Filing 52
edit images 56
error messages 171
from a TWAIN- or WIA-
compliant program 55
from control panel 52
from Webscan 55
OCR 56
proof sheets 64
quality 171
Scan Menu button 16
scan specifications 212
send to a program 54
settings for 57
slow 170
Start Color Photo button 17
Index
235
Start Color Scan button 17
to memory card 55
troubleshoot 169
Scan menu 24
Scan Menu button 16
scanner glass
clean 152
load originals 31
locating 13
Secure Digital memory card
insert 58
slot, locating 14
Secure MMC memory card
slot, locating 14
SecureEasySetup (SES),
wireless communication 133
security
Bluetooth 138
HP Instant Support 95
manage 87
wireless communication 134
wireless settings 131
self-test diagnostic page
information on 96
print 97
send faxes
basic fax 70
manually 71
monitor dialing 72, 73
troubleshoot 180, 182, 184
send scans
for OCR 56
to a program 54
troubleshoot 169
serial number 97
serial phone systems
countries/regions with 102
setup types 102
Services tab, Toolbox
(Windows) 92
settings
administrator 88
control panel 25
copy 50
driver 47
network 99
scan 57
speed, fax 82
setup
answering machine
(parallel phone
systems) 117
answering machine and
modem (parallel phone
systems) 118
Bluetooth 135
computer modem (parallel
phone systems) 111
computer modem and
answering machine
(parallel phone
systems) 118
computer modem and
voice line (parallel phone
systems) 113
computer modem and
voice mail (parallel
phone systems) 122
connection types 19
distinctive ringing 80
distinctive ringing (parallel
phone systems) 108
DSL (parallel phone
systems) 106
fax 101
fax scenarios 102
fax, with parallel phone
systems 102
ISDN line (parallel phone
systems) 107
PBX system (parallel
phone systems) 107
separate fax line (parallel
phone systems) 105
shared phone line (parallel
phone systems) 109
test fax 83
voice mail (parallel phone
systems) 110
voice mail and computer
modem (parallel phone
systems) 122
Windows 125
Windows networks 127
Setup button 17
setup poster 10
sharing 19
sharing device
Mac OS 129
Windows 126
shipping the device 204
size
scans, troubleshoot 173
troubleshoot copy 168
skew, troubleshoot
copy 169
print 166
scan 172
slow print, troubleshoot 160
software
accessories settings 22
connection types 19
HP Photosmart 26
installation on Mac OS 128
installation on Windows 125
management tools 86
OCR 56
uninstall from Mac OS 141
uninstall from Windows 140
warranty 203
Webscan 55
Solution Center 26
sound pressure 212
specifications
acoustic emissions 212
electrical 212
media 33
network protocols 210
operating environment 212
physical 208
processor and memory 209
storage environment 212
system requirements 209
speed
troubleshoot for
scanner 170
troubleshoot print 160
speed dial
buttons 16
Digital Filing 53
fax numbers, set up 43
groups, set up 44
network folders 45
one-touch buttons 16
print and view 46
send fax 70
Start Color Photo button 17
Start Color Scan button 17
Start Copy buttons
black 17
color 17
Start Fax buttons
black 17
color 17
static IP address, setting 158
status
messages 25
236
network configuration
page 98
self-test diagnostic page 97
supplies 86, 87
status icons 18
storage devices
connect 61
USB flash drives
supported 213
storage environment
specifications 212
streaks, troubleshoot
copies 169
scan 173
stripes on scans,
troubleshoot 172
subscriber identification code 79
supplies
myPrintMileage 95
order online 198
self-test diagnostic page 97
status 86, 87
yields 208
support. See customer support
symbols, enter 28
system requirements 209
T
technical information
copy specifications 211
fax specifications 211
memory card
specifications 213
scan specifications 212
telephone customer support 200
telephone line, answer ring
pattern 80
telephone wall jack, fax 175
telephone, fax from
receive 73
send 71
temperature specifications 212
tests, fax
dial tone, failed 178
failed 174
fax line condition 179
fax phone cord type test
failed 177
hardware, failed 175
port connection, failed 176
setup 83
telephone wall jack 175
text
cannot be edited after
scan, troubleshoot 171
enter from control panel 28
incompletely filled on
copies 169
missing from scan,
troubleshoot 170
splotchy on copies 169
troubleshoot 161, 164, 165
unclear on copies,
troubleshoot 169
unclear scans 173
tone dialing 81
Toolbox (Windows)
about 91
administrator settings 89
Estimated Ink Level tab 92
features 86
Information tab 92
opening 91
Services tab 92
transparencies 33
tray 1
capacity 36
load media 38
locating 13
media sizes supported 33
media types and weights
supported 36
tray 2
capacity 36
installation 21
load media 39
locating 13
media sizes supported 33
media types and weights
supported 36
order online 198
troubleshoot installation 165
turn on and off in driver 22
trays
capacities 36
clear jams 192
installation tray 2 21
load media 37
locating 13
locking 40
management tools 87
media sizes supported 33
media types and weights
supported 36
paper guides illustration 13
setting default 40
troubleshoot feeding 166
turn on and off in driver 22
troubleshoot
answering machines 185
blank pages printed 160
bleeding colors 165
colors 164, 165
control panel messages 25
copy 167
copy quality 168
cut-off pages, incorrect text
or graphics
placement 161
embedded Web server 187
fax 174
fax dial tone test failed 178
fax hardware test failed 175
fax line test failed 179
fax phone cord connection
test failed 176
fax phone cord type test
failed 177
fax tests 174
fax wall jack test, failed 175
firewalls 159
HP Instant Support 94
ink not filling text or
graphics 164
ink smearing 163
installation 188
meaningless characters
print 163
media not picked up from
tray 166
memory cards 186
missing lines or dots 165
missing or incorrect
information 161
multiple pages are
picked 166
network configuration
page 98
nothing prints 158
paper-feed problems 165
power 158
print 158
print quality 162
printheads 159
receive faxes 180, 182
scan 169
scan quality 171
self-test diagnostic page 96
Index
237
send faxes 180, 182, 184
skewed copies 169
skewed pages 166
slow print 160
tips 157
tray 2 installation 165
TWAIN
scan from 55
unable to activate
source 171
two-line display, control
panel 19
Two-sided button 17
two-sided printing 48
two-sided printing accessory.
See duplexer
U
uninstall software
Mac OS 141
Windows 140
USB cable, order 198
USB connection
Bluetooth adapter 135
digital cameras 59
features available 19
port, locating 13, 15
setup Mac OS 128
setup Windows 125
specifications 208
USB flash drives 213
V
vertical stripes on copies,
troubleshoot 168
videos
print action photos 67
view
blocked fax numbers 78
fax log 85
network settings 100
photos 62
speed-dial entries 46
voice mail
set up with fax (parallel
phone systems) 110
set up with fax and
computer modem
(parallel phone
systems) 122
voltage specifications 212
W
wall jack test, fax 175
warning messages 25
warranty 203
Web sites
accessibilty information 12
Apple 129
customer support 200
environmental
programs 228
European ink cartridges 199
HP Web Jetadmin 94
material safety data
sheets 229
order supplies and
accessories 198
recycling 229
supply yield data sheet 208
wireless security 131
Webscan 55
white bands or stripes,
troubleshoot
copies 168, 169
scans 172
WIA (Windows Image
Application), scan from 55
Windows
Add Printer installation 128
Bluetooth 136
borderless printing 42
duplexing 48
HP Photosmart Software 26
HP Solution Center 26
install software 125
network setup 127
print on special or custom-
sized media 41
print settings 47
set up wireless
communication 132
sharing device 126
system requirements 209
turn accessories on and off
in driver 22
uninstall software 140
Windows Image Application
(WIA), scan from 55
wireless communication
Bluetooth 135
Ethernet setup 132
radio, turn off 100
reducing interference 134
regulatory information 219
SecureEasySetup
(SES) 133
security 134
set up 129
set up on Mac OS 133
settings 130
turn off 134
wizard 131
wireless connection icons
ad hoc 18
no connection exists 18
Wireless Setup Wizard 100
X
xD-Picture memory card
insert 58
slot, locating 14, 58
Z
Zoom in button 17
Zoom out button 17
238
© 2007 Hewlett-Packard Development Company, L.P.
www.hp.com

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