Hp Photosmart Premium C309 Users Manual

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HP Photosmart Premium Fax C309 series

HP Photosmart Premium Fax C309 series Help..............................................................................................................3

Finish setting up the HP Photosmart
Add the HP Photosmart to a network...................................................................................................................................5
Set up a Bluetooth connection...........................................................................................................................................10
Set up the HP Photosmart for faxing..................................................................................................................................12

Get to know the HP Photosmart
Printer parts........................................................................................................................................................................29
Control panel features........................................................................................................................................................31
Control panel features (HP Photosmart Premium Fax C309b series)................................................................................32
Display icons......................................................................................................................................................................33

Print
Print documents.................................................................................................................................................................43
Print photos........................................................................................................................................................................44
Print on a CD/DVD.............................................................................................................................................................49
Print a creative project........................................................................................................................................................52
Print a Web page................................................................................................................................................................55
Print forms and templates (Quick Forms).........................................................................................................................56

Scan
Scan to a computer............................................................................................................................................................61
Scan to a memory card or USB storage device.................................................................................................................63

Copy
Copy text or mixed documents...........................................................................................................................................67

Copy (HP Photosmart Premium Fax C309b series)
Copy text or mixed documents...........................................................................................................................................73

Reprint photos..................................................................................................................................................................77

10 Fax
Send a fax..........................................................................................................................................................................79
Receive a fax......................................................................................................................................................................84
11 Save photos
Save photos to your computer...........................................................................................................................................85
Back up photos to a USB storage device...........................................................................................................................86
12 Work with cartridges
Check the estimated ink levels...........................................................................................................................................87
Order ink supplies..............................................................................................................................................................88
Replace the cartridges.......................................................................................................................................................88
Cartridge warranty information...........................................................................................................................................90
13 Solve a problem
HP support..........................................................................................................................................................................91
Setup troubleshooting........................................................................................................................................................94
Print quality troubleshooting.............................................................................................................................................101
Print troubleshooting........................................................................................................................................................128
Memory card troubleshooting...........................................................................................................................................132
Scan troubleshooting........................................................................................................................................................135
Copy troubleshooting.......................................................................................................................................................138
Fax troubleshooting..........................................................................................................................................................146
Errors................................................................................................................................................................................185

Contents

15 Technical information
Notice...............................................................................................................................................................................225
Cartridge chip information................................................................................................................................................225
Specifications...................................................................................................................................................................226
Environmental product stewardship program...................................................................................................................228
Regulatory notices............................................................................................................................................................232
Regulatory wireless statements.......................................................................................................................................235
Regulatory telecommunication notices.............................................................................................................................236
Index......................................................................................................................................................................................241

HP Photosmart Premium Fax C309
series Help
For information about the HP Photosmart, see:
•
•
•
•
•
•
•
•
•
•
•

Finish setting up the HP Photosmart
Get to know the HP Photosmart
Print
Scan
Copy
Copy (HP Photosmart Premium Fax C309b series)
Reprint photos
Fax
Save photos
Work with cartridges
Technical information

HP Photosmart Premium Fax C309
series Help

HP Photosmart Premium Fax C309 series Help

Chapter 1

HP Photosmart Premium Fax C309
series Help
4

HP Photosmart Premium Fax C309 series Help

Finish setting up the HP Photosmart
•
•
•

Add the HP Photosmart to a network
Set up a Bluetooth connection
Set up the HP Photosmart for faxing

Add the HP Photosmart to a network
•
•
•

Wired (Ethernet) network
Wireless with a router (infrastructure network)
Wireless without a router (ad hoc connection)
Finish setting up the HP Photosmart

Wired (Ethernet) network
Before you connect the HP Photosmart to a network, make sure you have all of the required materials.
❑ A functional Ethernet network that includes a router, switch, or hub with an Ethernet port.
❑ CAT-5 Ethernet cable.

Although standard Ethernet cables look similar to standard telephone cables, they are not interchangeable.
There is a different number of wires in each one, and each has a different connector. An Ethernet cable connector
(also called an RJ-45 connector) is wider and thicker and always has 8 contacts on the end. A phone connector
has between 2 and 6 contacts.
❑ A desktop computer or laptop on the same network.
NOTE: The HP Photosmart supports networks with automatic speed negotiation capable of 10 or 100 Mbps.
To connect the HP Photosmart to the network
1. Remove the yellow plug from the back of the HP Photosmart.

2. Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart.

Finish setting up the HP Photosmart

Chapter 2

3. Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch.

Finish setting up the HP Photosmart

4. Once you have connected the HP Photosmart to the network, install the software.
Related topics
• Install the software for a network connection

Wireless with a router (infrastructure network)
To connect the HP Photosmart to an integrated wireless WLAN 802.11 network, you will need the following:
❑ A wireless 802.11 network that includes a wireless router or access point.
❑ A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The
computer must be connected to the wireless network that you intend to install the HP Photosmart on.
❑ Broadband Internet access (recommended) such as cable or DSL.
If you connect the HP Photosmart on a wireless network that has Internet access, HP recommends that you use
a wireless router (access point or base station) that uses Dynamic Host Configuration Protocol (DHCP).
❑ Network name (SSID).
❑ WEP key or WPA Passphrase (if needed).
To connect the HP Photosmart to wireless network
▲ Do one of the following:
Use Windows Connect Now
a. Turn on wireless radio.
❑ Press Setup.
❑ Highlight Network and press OK.
❑ Highlight Wireless Radio and press OK.
❑ Highlight On and press OK.
b. Insert memory with your network settings.
c. Connect to wireless network.
❑ Highlight Yes, set up printer on network using wireless settings on memory device and press
OK.
❑ Press OK to print a network configuration page.
d. Install software.

Finish setting up the HP Photosmart

Related topics
• Install the software for a network connection

Wireless without a router (ad hoc connection)
Use this section if you want to connect the HP Photosmart to a wireless-capable computer without using a wireless
router or access point.

There are two methods you may use to connect the HP Photosmart to your computer using an ad hoc wireless
network connection. Once connected, you can install the HP Photosmart software.
▲ Turn on the wireless radio for the HP Photosmart and the wireless radio on your computer. On your computer,
connect to the network name (SSID) hpsetup, which is the default ad hoc network created by the
HP Photosmart.
If the HP Photosmart was previously configured for a different network, use Restore Network Defaults to restore
the default ad hoc profile of hpsetup.
OR
▲ Use an ad hoc network profile on your computer to connect to the product. If your computer is not currently
configured with an ad hoc network profile, consult the Help file for your computer Operating System for the
proper method to create an ad hoc profile on your computer. Once the ad hoc network profile has been created,
run the Wireless Setup Wizard from the Network menu on the HP Photosmart and select the ad hoc network
profile you created on your computer.
NOTE: An ad hoc connection can be used if you do not have a wireless router or access point but do have a
wireless radio on your computer. However, an ad hoc connection may result in a lower level of network security
and possibly reduced performance when compared to an infrastructure network connection using a wireless
router or access point.

Add the HP Photosmart to a network

Finish setting up the HP Photosmart

Use Wireless Setup Wizard
a. Write down your network name (SSID) and WEP key or WPA passphrase.
b. Turn on wireless radio.
❑ Press Setup.
❑ Highlight Network and press OK.
❑ Highlight Wireless Radio and press OK.
❑ Highlight On and press OK.
c. Start Wireless Setup Wizard.
❑ Highlight Wireless Setup Wizard and press OK.
d. Connect to wireless network.
❑ The setup wizard searches for available networks, and then displays list of detected network names
(SSIDs).
❑ Highlight your network name and press OK
e. Follow prompts.
❑ Follow the prompts on display to complete connection.
❑ Press OK to print a network configuration page.
f. Install software.

Chapter 2

To connect the HP Photosmart to a Windows computer with an ad hoc connection, the computer must have a
wireless network adapter and an ad hoc profile.
To create a network profile
NOTE: The product comes configured with a network profile with hpsetup as the network name (SSID).
However, for security and privacy HP recommends you create a new network profile on your computer as
described here.

Finish setting up the HP Photosmart

1. In the Control Panel, double-click Network Connections.
2. On the Network Connections window, right-click the Wireless Network Connection. If you see Enable on
the pop-up menu, select it. Otherwise, if you see Disable on the menu, the wireless connection is already
enabled.
3. Right-click the Wireless Network Connection icon, and then click Properties.
4. Click the Wireless Networks tab.
5. Select the Use Windows to configure my wireless network settings check box.
6. Click Add, and then do the following:
a. In Network name (SSID) box, type in a unique network name of your choice.
NOTE: The network name is case sensitive, so it is important to remember any uppercase (capital) and
lowercase (small) letters.
b. If there is a Network Authentication list, select Open. Otherwise, go to the next step.
c. In the Data encryption list, select WEP.
NOTE: It is possible to create a network that does not use a WEP key. However, HP recommends using
a WEP key in order to secure your network.
d. Make sure that the check box is not selected next to The key is provided for me automatically. If it is
selected, click the check box to clear it.
e. In the Network key box, type a WEP key that has exactly 5 or exactly 13 alphanumeric (ASCII) characters.
For example, if you enter 5 characters, you might enter ABCDE or 12345. Or, if you enter 13 characters,
you might enter ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination of your
choosing.)
Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX WEP key must be 10
characters for 40 bit encryption, or 26 characters for 128 bit encryption.
f. In the Confirm network key box, type the same WEP key you typed in the previous step.
NOTE: You must remember the exact uppercase (capital) and lowercase (small) letters. If you enter
your WEP key incorrectly on the product, the wireless connection will fail.
g. Write down the WEP key exactly as you typed it, including uppercase and lowercase letters.
h. Select the check box for This is a computer-to-computer (ad hoc) network; wireless access points are
not used.
i. Click OK to close the Wireless network properties window, and then click OK again.
j. Click OK again to close the Wireless Network Properties Connection window.
Using the LAN card configuration program, create a network profile that has the following values:
•

Network name (SSID): Mynetwork (example only)
NOTE: You should create a network name that is unique and easy for you to remember. Just remember
that the network name is case-sensitive. Therefore, you must remember which letters are uppercase and
lowercase.

•
•

Communication mode: ad hoc
Encryption: enabled

To connect to a wireless ad hoc network
1. Press Setup.

Finish setting up the HP Photosmart

If you do not see your network name in the list
a. Select Enter a New Network Name (SSID).
The visual keyboard appears.
b. Enter the SSID. Use the arrow buttons on the control panel to highlight a letter or number on the visual
keyboard, and then press OK to select it.
NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the
wireless connection will fail.
c. When you are finished entering the new SSID, use the arrow buttons to highlight Done on the visual
keyboard, and then press OK.
TIP: If the product is unable to discover the network based on the network name you entered, you will
see the following prompts. You may want to move the product closer to the computer and try running
the Wireless Setup Wizard again to automatically discover the network.
d. Press the down arrow button until Ad Hoc is highlighted, and then press OK.
e. Press the down arrow button until Yes, my network uses WEP encryption is highlighted, and then press
OK. The visual keyboard displays.
If you do not want to use WEP encryption, press the down arrow button until No, my network does not
use encryption is highlighted, and then press OK. Go to step 7.
6. If prompted, enter your WEP key as follows. Otherwise go to step 7.
a. Use the arrow buttons to highlight a letter or number on the visual keyboard, and then press OK to select it.
NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the
wireless connection will fail.
b. When you are finished entering the WEP key, use the arrow buttons to highlight Done on the visual keyboard.
7. Press OK again to confirm.
The product will attempt to connect to the SSID. If a message says you entered an invalid WEP key, check the
key you wrote down for your new network, follow the prompts to correct the WEP key, and then try again.
8. When the product connects successfully to the network, go to your computer to install the software.
NOTE: You can print the Wireless Network Test report at the end of a successful Wireless Setup Wizard
connection which can help identify any potential future issues with the network setup.
Related topics
• Install the software for a network connection

Install the software for a network connection
Use this section to install the HP Photosmart software on a computer connected to a network. Before you install the
software, make sure you have connected the HP Photosmart to a network.

Add the HP Photosmart to a network

Finish setting up the HP Photosmart

2. Press the down arrow button until Network is highlighted, and then press OK.
3. Press the down arrow button to highlight Wireless Setup Wizard, and then press OK.
This runs the Wireless Setup Wizard. The setup wizard searches for available networks, and then displays a
list of detected network names (SSIDs). The infrastructure networks appear first in the list, followed by available
ad hoc networks. The networks with the strongest signal appear first, the weakest appear last.
4. On the display, look for the network name you created on your computer (for example, Mynetwork).
5. Use the arrow buttons to highlight the network name, and then press OK.
If you found your network name and selected it, go on to step 6.

Chapter 2

NOTE: 1 If your computer is configured to connect to a series of network drives, make sure that your computer
is currently connected to these drives before installing the software. Otherwise, the HP Photosmart software
installer might try to use one of the reserved drive letters and you will not be able to access that network drive
on your computer.
NOTE: 2 Installation time can range from 20 to 45 minutes depending on your operating system, the amount
of available space, and the processor speed of your computer.

Finish setting up the HP Photosmart

To install the Windows HP Photosmart Software
1. Quit all applications running on your computer, including any virus detection software.
2. Insert the Windows CD that came with the product into the CD-ROM drive on your computer and follow the
onscreen instructions.
3. If a dialog box about firewalls appears, follow the instructions. If you see firewall pop-up messages, you must
always accept or allow the pop-up messages.
4. On the Connection Type screen, select Through the network, and then click Next.
The Searching screen appears as the Setup program searches for the product on the network.
5. On the Printer Found screen, verify that the printer description is correct.
If more than one printer is found on the network, the Printers Found screen appears. Select the product you
want to connect.
6. Follow the prompts to install the software.
When you have finished installing the software, the product is ready for use.
7. If you disabled any virus detection software on your computer, make sure to enable it again.
8. To test your network connection, go to your computer and print a self-test report to the product.

Set up a Bluetooth connection
A Bluetooth connection provides a quick and easy way to print images from a Bluetooth-enabled computer without
using a cable. With a Bluetooth connection you can access many of the same printing features as with a USB
connection. For example, you can check the printer status, as well as the estimated amount of ink remaining in your
ink cartridges.
NOTE: The only software functionality available with a Bluetooth connection is printing. Scanning and softwarebased copying cannot be done over a Bluetooth connection.
You must have Windows Vista or Windows XP and either the Microsoft Bluetooth® Protocol Stack or the Widcomm
Bluetooth® Protocol Stack installed in order to connect the HP Photosmart. It is possible to have both the Microsoft
Stack and the Widcomm Stack on your computer, but you use only one of them to connect the product.
•

•

Microsoft stack If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer,
then your computer has the Microsoft Bluetooth® Protocol Stack. The Microsoft stack allows you to install an
external Bluetooth® adapter automatically. If your Bluetooth® adapter supports the Microsoft stack but it does
not install automatically, then you do not have the Microsoft stack on your computer. Check the documentation
that came with the Bluetooth® adapter to see if it supports the Microsoft stack.
Widcomm stack: If you have an HP computer with Bluetooth® built in, or if you have installed an HP bt450, then
your computer has the Widcomm stack. If you have an HP computer and plug in an HP bt450, it will install
automatically using the Widcomm stack.

To connect the HP Photosmart with a Bluetooth connection, you will need the following:
❑ A Bluetooth (compatible HCRP or SPP profile) capable device (such as a PDA, camera phone, or computer)
Some Bluetooth products exchange device addresses when they communicate with each other, so you might also
need to find out the device address of the HP Photosmart in order to establish a connection.
To find out the device address of the product
1. Press Setup.

Finish setting up the HP Photosmart

2. Press the down arrow button until Bluetooth Menu is highlighted, and then press OK.
NOTE: It is required that the Bluetooth Radio is turned on to enable the Bluetooth options in the Bluetooth
Menu.
3. Press the down arrow button until Device Address is highlighted, and then press OK.
The Device Address appears, which is read only.
4. Make a note of the device address. You might need it later.

NOTE: The purpose of installing the software is to make sure the printer driver is available for the
Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it.
If you want both a USB and a Bluetooth® connection to the HP Photosmart, install the USB connection first.
For more information, see the Setup Guide. However, if you do not want a USB connection, select Directly
to the computer on the Connection Type screen. Also, on the Connect Your Device Now screen, select
the check box next to If you are unable to connect your device now... at the bottom of the screen.
2. If you are using an external Bluetooth® adapter for your computer, make sure your computer is started and then
attach the Bluetooth® adapter to a USB port on the computer. If you have Windows Vista or Windows XP with
Service Pack 2 installed, the Bluetooth® drivers are installed automatically. If you are prompted to select a
Bluetooth® profile, select HCRP.
If your computer has Bluetooth® built in, just make sure the computer is started.
3. On the Windows taskbar, click Start, and then click Printers and Faxes (or click Control Panel, and then
Printers).
4. Click Add a printer).
5. Click Next, and then select A Bluetooth Printer.
6. Follow the onscreen instructions to finish the installation.
7. Print as you would to any printer.
To install and print using the Widcomm stack
1. Make sure that you have installed the HP Photosmart software on the computer.
NOTE: The purpose of installing the software is to make sure the printer driver is available for the
Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it.
If you want both a USB and a Bluetooth® connection to the HP Photosmart, install the USB connection first.
For more information, see the Setup Guide. However, if you do not want a USB connection, select Directly
to the computer on the Connection Type screen. Also, on the Connect Your Device Now screen, select
the check box next to If you are unable to connect your device now... at the bottom of the screen.
2.
3.
4.
5.

Click the My Bluetooth Places icon on the desktop or in the taskbar.
Click View devices in range.
Once the available printers are discovered, double-click the name of HP Photosmart to finish the installation.
Print as you would to any printer.

Set up a Bluetooth connection

Finish setting up the HP Photosmart

To install and print using the Microsoft stack
1. Make sure that you have installed the product software on the computer.

Chapter 2

Set up the HP Photosmart for faxing
Before you begin setting up the HP Photosmart for faxing, determine which kind of phone system your country/
region uses. The instructions for setting up the HP Photosmart for faxing differ depending on whether you have a
serial- or parallel-type phone system.
•

If you do not see your country/region listed in the table below, you probably have a serial-type phone system.
In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and
answering machines) does not allow a physical connection to the "2-EXT" port on the HP Photosmart. Instead,
all equipment must be connected at the telephone wall jack.
NOTE: In some countries/regions that use serial-type phone systems, the phone cord that came with the
HP Photosmart might have an additional wall plug attached to it. This enables you to connect other telecom
devices to the wall jack where you plug in the HP Photosmart.

•
Finish setting up the HP Photosmart

If your country/region is listed in the table below, you probably have a parallel-type telephone system. In a
parallel-type phone system, you are able to connect shared telephone equipment to the phone line by using the
"2-EXT" port on the back of the HP Photosmart.
NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied
with the HP Photosmart to connect the HP Photosmart to the telephone wall jack.

Countries/regions with a parallel-type phone system
Argentina

Australia

Brazil

Canada

Chile

China

Colombia

Greece

India

Indonesia

Ireland

Japan

Korea

Latin America

Malaysia

Mexico

Philippines

Poland

Portugal

Russia

Saudi Arabia

Singapore

Spain

Taiwan

Thailand

USA

Venezuela

Vietnam

If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
See the following sections to set up the HP Photosmart for faxing:
• Choose the correct fax setup for your home or office
• Select your fax setup case
• Additional fax setup information

Choose the correct fax setup for your home or office
To fax successfully, you need to know what types of equipment and services (if any) share the same phone line
with the HP Photosmart. This is important because you might need to connect some of your existing office equipment
directly to the HP Photosmart, and you might also need to change some fax settings before you can fax successfully.
To determine the best way to set up the HP Photosmart in your home or office, first read through the questions in
this section and record your answers. Next, refer to the table in the following section and choose the recommended
setup case based on your answers.

Finish setting up the HP Photosmart

1. Do you have a digital subscriber line (DSL) service through your telephone company? (DSL might be called
ADSL in your country/region.)
❑ Yes, I have DSL.
❑ No.
If you answered Yes, proceed directly to Case B: Set up the HP Photosmart with DSL. You do not need to
continue answering questions.
If you answered No, please continue answering questions.
2. Do you have a private branch exchange (PBX) phone system or an integrated services digital network (ISDN)
system?
If you answered Yes, proceed directly to Case C: Set up the HP Photosmart with a PBX phone system or an
ISDN line. You do not need to continue answering questions.
If you answered No, please continue answering questions.
3. Do you subscribe to a distinctive ring service through your telephone company that provides multiple phone
numbers with different ring patterns?
❑ Yes, I have distinctive ring.
❑ No.
If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service on the same line. You do
not need to continue answering questions.
If you answered No, please continue answering questions.
Are you unsure if you have distinctive ring? Many phone companies offer a distinctive ring feature that allows
you to have several phone numbers on one phone line.
When you subscribe to this service, each phone number will have a different ring pattern. For example, you can
have single, double, and triple rings for the different numbers. You might assign one phone number with a single
ring to your voice calls, and another phone number with double rings to your fax calls. This allows you to tell the
difference between voice and fax calls when the phone rings.
4. Do you receive voice calls at the same phone number you will use for fax calls on the HP Photosmart?
❑ Yes, I receive voice calls.
❑ No.
Please continue answering questions.
5. Do you have a computer dial-up modem on the same phone line as the HP Photosmart?
❑ Yes, I have a computer dial-up modem.
❑ No.
Are you unsure if you use a computer dial-up modem? If you answer Yes to any of the following questions, you
are using a computer dial-up modem:
• Do you send and receive faxes directly to and from your computer software applications through a dial-up
connection?
• Do you send and receive e-mail messages on your computer through a dial-up connection?
• Do you access the Internet from your computer through a dial-up connection?
Please continue answering questions.
6. Do you have an answering machine that answers voice calls at the same phone number you will use for fax
calls on the HP Photosmart?
❑ Yes, I have an answering machine.
❑ No.
Please continue answering questions.
7. Do you subscribe to a voice mail service through your telephone company at the same phone number you will
use for fax calls on the HP Photosmart?
❑ Yes, I have a voice mail service.
❑ No.
After you have completed answering the questions, proceed to the following section to select your fax setup
case.
Select your fax setup case

Set up the HP Photosmart for faxing

Finish setting up the HP Photosmart

Make sure to read and answer the following questions in the order they are presented.

Chapter 2

Select your fax setup case
Now that you have answered all the questions about the equipment and services that share the phone line with the
HP Photosmart, you are ready to choose the best setup case for your home or office.
From the first column in the following table, choose the combination of equipment and services applicable to your
home or office setting. Then look up the appropriate setup case in the second or third column based on your phone
system. Step-by-step instructions are included for each case in the sections that follow.
If you have answered all the questions in the previous section and have none of the described equipment or services,
choose "None" from the first column in the table.
NOTE: If your home or office setup is not described in this section, set up the HP Photosmart as you would a
regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your
telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP Photosmart. If you use
another phone cord, you might experience problems sending and receiving faxes.

Finish setting up the HP Photosmart

Other equipment/services sharing
your fax line

Recommended fax setup for paralleltype phone systems

Recommended fax setup for serialtype phone systems

None

Case A: Separate fax line (no voice calls
received)

Case B: Set up the HP Photosmart with
DSL

Case C: Set up the HP Photosmart with
a PBX phone system or an ISDN line

(You answered Yes to question 3 only.)

Case D: Fax with a distinctive ring service
on the same line

Case D: Fax with a distinctive ring
service on the same line

Voice calls

Case E: Shared voice/fax line

Case F: Shared voice/fax line with voice
mail

Case G: Fax line shared with computer
dial-up modem (no voice calls received)

Not applicable.

Case H: Shared voice/fax line with
computer dial-up modem

Not applicable.

Case I: Shared voice/fax line with
answering machine

Not applicable.

Case J: Shared voice/fax line with
computer dial-up modem and answering
machine

Not applicable.

Case K: Shared voice/fax line with
computer dial-up modem and voice mail

Not applicable.

(You answered No to all questions.)
DSL service
(You answered Yes to question 1 only.)
PBX or ISDN system
(You answered Yes to question 2 only.)
Distinctive ring service

(You answered Yes to question 4 only.)
Voice calls and voice mail service
(You answered Yes to questions 4 and 7
only.)
Computer dial-up modem
(You answered Yes to question 5 only.)
Voice calls and computer dial-up modem
(You answered Yes to questions 4 and 5
only.)
Voice calls and answering machine
(You answered Yes to questions 4 and 6
only.)
Voice calls, computer dial-up modem,
and answering machine
(You answered Yes to questions 4, 5, and
6 only.)
Voice calls, computer dial-up modem,
and voice mail service
(You answered Yes to questions 4, 5, and
7 only.)

Related topics
• Additional fax setup information

Finish setting up the HP Photosmart

Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected
on this phone line, set up the HP Photosmart as described in this section.

Telephone wall jack

Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port

To set up the HP Photosmart with a separate fax line
1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart.
NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart,
you might not be able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
2. Turn on the Auto Answer setting.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
When the phone rings, the HP Photosmart will answer automatically after the number of rings you set in the Rings
to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.

Case B: Set up the HP Photosmart with DSL
If you have a DSL service through your telephone company, use the instructions in this section to connect a DSL
filter between the telephone wall jack and the HP Photosmart. The DSL filter removes the digital signal that can
interfere with the HP Photosmart, so the HP Photosmart can communicate properly with the phone line. (DSL might
be called ADSL in your country/region.)
NOTE: If you have a DSL line and you do not connect the DSL filter, you will not be able to send and receive
faxes with the HP Photosmart.

Set up the HP Photosmart for faxing

Finish setting up the HP Photosmart

Back view of the HP Photosmart

Chapter 2

Back view of the HP Photosmart

Finish setting up the HP Photosmart

Telephone wall jack

DSL filter and cord supplied by your DSL provider

Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port

To set up the HP Photosmart with DSL
1. Obtain a DSL filter from your DSL provider.
2. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart.
NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart,
you might not be able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
3. Connect the DSL filter cord to the telephone wall jack.
NOTE: If you have other office equipment or services attached to this phone line, such as a distinctive ring
service, answering machine, or voice mail, see the appropriate section in this section for additional setup
guidelines.
4. Run a fax test.

Case C: Set up the HP Photosmart with a PBX phone system or an ISDN
line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following:
•

If you are using either a PBX or an ISDN converter/terminal adaptor, connect the HP Photosmart to the port that
is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type
for your country/region, if possible.
NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example,
you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If
you have problems when connected to the fax/phone port of your ISDN converter, try using the port
designated for multiple purposes; it might be labeled "multi-combi" or something similar.

•

If you are using a PBX phone system, set the call waiting tone to "off".
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call waiting
tone will interfere with any fax transmission, and you will not be able to send or receive faxes with the
HP Photosmart. Refer to the documentation that came with your PBX phone system for instructions on how
to turn off the call-waiting tone.

•
•

If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.
Make sure you use the supplied cord to connect from the telephone wall jack to the HP Photosmart. If you do
not, you might not be able to fax successfully. This special phone cord is different from the phone cords you
might already have in your home or office. If the supplied phone cord is too short, you can purchase a coupler
from your local electronics store and extend it.

Finish setting up the HP Photosmart

Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple
phone numbers on one phone line, each with a different ring pattern, set up the HP Photosmart as described in this
section.

Telephone wall jack

Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port

To set up the HP Photosmart with a distinctive ring service
1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart.
NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart,
you might not be able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
2. Turn on the Auto Answer setting.
3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax
number.
NOTE: By default, the HP Photosmart is set to answer all ring patterns. If you do not set the Distinctive
Ring to match the ring pattern assigned to your fax number, the HP Photosmart might answer both voice
calls and fax calls or it might not answer at all.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
The HP Photosmart will automatically answer incoming calls that have the ring pattern you selected (Distinctive
Ring setting) after the number of rings you selected (Rings to Answer setting). Then it will begin emitting fax
reception tones to the sending fax machine and receive the fax.

Set up the HP Photosmart for faxing

Finish setting up the HP Photosmart

Back view of the HP Photosmart

Chapter 2

Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or
voice mail) on this phone line, set up the HP Photosmart as described in this section.
Back view of the HP Photosmart

Finish setting up the HP Photosmart

Telephone wall jack

Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port

Telephone (optional)

To set up the HP Photosmart with a shared voice/fax line
1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart.
NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart,
you might not be able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
2. Now you need to decide how you want the HP Photosmart to answer calls, automatically or manually:
• If you set up the HP Photosmart to answer calls automatically, it answers all incoming calls and receives
faxes. The HP Photosmart will not be able to distinguish between fax and voice calls in this case; if you
suspect the call is a voice call, you will need to answer it before the HP Photosmart answers the call. To set
up the HP Photosmart to answer calls automatically, turn on the Auto Answer setting.
• If you set up the HP Photosmart to answer faxes manually, you must be available to respond in person to
incoming fax calls or the HP Photosmart cannot receive faxes. To set up the HP Photosmart to answer calls
manually, turn off the Auto Answer setting.
3. Run a fax test.
4. Plug your phone into the telephone wall jack.
5. Do one of the following, depending on your phone system:
• If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of
the HP Photosmart, and then connect a phone to this port.
• If you have a serial-type phone system, you might plug your phone directly on top of the HP Photosmart
cable which has a wall plug attached to it.
If you pick up the phone before the HP Photosmart answers the call and hear fax tones from a sending fax machine,
you will need to answer the fax call manually.

Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail
service through your telephone company, set up the HP Photosmart as described in this section.

Finish setting up the HP Photosmart

NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you
use for fax calls. You must receive faxes manually; this means you must be available to respond in person to
incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.

Telephone wall jack

Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port

To set up the HP Photosmart with voice mail
1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart.
NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart,
you might not be able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
2. Turn off the Auto Answer setting.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the HP Photosmart cannot receive faxes.

Case G: Fax line shared with computer dial-up modem (no voice calls
received)
If you have a fax line on which you receive no voice calls, and you also have a computer dial-up modem connected
on this line, set up the HP Photosmart as described in this section.

Set up the HP Photosmart for faxing

Finish setting up the HP Photosmart

Back view of the HP Photosmart

Chapter 2

Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both
your modem and the HP Photosmart simultaneously. For example, you cannot use the HP Photosmart for faxing if
you are using your computer dial-up modem to send an e-mail or access the Internet.
Back view of the HP Photosmart

Finish setting up the HP Photosmart

Telephone wall jack

Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port

Computer with modem

To set up the HP Photosmart with a computer dial-up modem
1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone
wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back
of the HP Photosmart.
3. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart.
NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart,
you might not be able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
4. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart
will not be able to receive faxes.
5. Turn on the Auto Answer setting.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7. Run a fax test.
When the phone rings, the HP Photosmart will answer automatically after the number of rings you set in the Rings
to Answer setting. Then it will begin emitting fax reception tones to the sending fax machine and receive the fax.

Case H: Shared voice/fax line with computer dial-up modem
If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem
connected on this phone line, set up the HP Photosmart as described in this section.
Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both
your modem and the HP Photosmart simultaneously. For example, you cannot use the HP Photosmart for faxing if
you are using your computer dial-up modem to send an e-mail or access the Internet.
There are two different ways to set up the HP Photosmart with your computer based on the number of phone ports
on your computer. Before you begin, check your computer to see if it has one or two phone ports.
•

Finish setting up the HP Photosmart

use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a
plug on the back.)
Example of a parallel splitter

•

If your computer has two phone ports, set up the HP Photosmart as described below.

Finish setting up the HP Photosmart

Back view of the HP Photosmart

Telephone wall jack

"IN" phone port on your computer

"OUT" phone port on your computer

Telephone

Computer with modem

Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port

Set up the HP Photosmart for faxing

Chapter 2

6. Now you need to decide how you want the HP Photosmart to answer calls, automatically or manually:
• If you set up the HP Photosmart to answer calls automatically, it answers all incoming calls and receives
faxes. The HP Photosmart will not be able to distinguish between fax and voice calls in this case; if you
suspect the call is a voice call, you will need to answer it before the HP Photosmart answers the call. To set
up the HP Photosmart to answer calls automatically, turn on the Auto Answer setting.
• If you set up the HP Photosmart to answer faxes manually, you must be available to respond in person to
incoming fax calls or the HP Photosmart cannot receive faxes. To set up the HP Photosmart to answer calls
manually, turn off the Auto Answer setting.
7. Run a fax test.
If you pick up the phone before the HP Photosmart answers the call and hear fax tones from a sending fax machine,
you will need to answer the fax call manually.

Case I: Shared voice/fax line with answering machine
Finish setting up the HP Photosmart

If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine
that answers voice calls at this phone number, set up the HP Photosmart as described in this section.
Back view of the HP Photosmart

Telephone wall jack

"IN" port on your answering machine

"OUT" port on your answering machine

Telephone (optional)

Answering machine

Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port

To set up the HP Photosmart with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart.
2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the
back of the HP Photosmart.
NOTE: If you do not connect your answering machine directly to the HP Photosmart, fax tones from a
sending fax machine might be recorded on your answering machine, and you probably will not be able to
receive faxes with the HP Photosmart.

Finish setting up the HP Photosmart

3. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart.
NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart,
you might not be able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect
a phone to the back of your answering machine at the "OUT" port.

5. Turn on the Auto Answer setting.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your
device. (The maximum number of rings varies by country/region.)
8. Run a fax test.
When the phone rings, your answering machine will answer after the number of rings you have set, and then play
your recorded greeting. The HP Photosmart monitors the call during this time, "listening" for fax tones. If incoming
fax tones are detected, the HP Photosmart will emit fax reception tones and receive the fax; if there are no fax tones,
the HP Photosmart stops monitoring the line and your answering machine can record a voice message.

Case J: Shared voice/fax line with computer dial-up modem and answering
machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer dial-up modem
and answering machine connected on this phone line, set up the HP Photosmart as described in this section.
Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both
your modem and the HP Photosmart simultaneously. For example, you cannot use the HP Photosmart for faxing if
you are using your computer dial-up modem to send an e-mail or access the Internet.
There are two different ways to set the HP Photosmart with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
•

If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler),
as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not
use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a
plug on the back.)
Example of a parallel splitter

Set up the HP Photosmart for faxing

Finish setting up the HP Photosmart

NOTE: If your answering machine does not let you connect an external phone, you can purchase and use
a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the
HP Photosmart. You can use standard phone cords for these connections.

Chapter 2

•

If your computer has two phone ports, set up the HP Photosmart as described below.
Back view of the HP Photosmart

Finish setting up the HP Photosmart

Telephone wall jack

"IN" phone port on your computer

"OUT" phone port on your computer

Telephone (optional)

Answering machine

Computer with modem

Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port

To set up the HP Photosmart on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone
wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back
of the HP Photosmart.
3. Unplug your answering machine from the telephone wall jack, and connect it to the “OUT” port on the back of
your computer modem.
This allows a direct connection between the HP Photosmart and your answering machine, even though the
computer modem is connected first in line.
NOTE: If you do not connect your answering machine in this way, fax tones from a sending fax machine
might be recorded on your answering machine, and you might not be able to receive faxes with the
HP Photosmart.
4. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart.
NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart,
you might not be able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect
a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and use
a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the
HP Photosmart. You can use standard phone cords for these connections.

Finish setting up the HP Photosmart

6. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart
will not be able to receive faxes.
7. Turn on the Auto Answer setting.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your
device. (The maximum number of rings varies by country/region.)
10. Run a fax test.

Case K: Shared voice/fax line with computer dial-up modem and voice
mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same
phone line, and subscribe to a voice mail service through your telephone company, set up the HP Photosmart as
described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you
use for fax calls. You must receive faxes manually; this means you must be available to respond in person to
incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both
your modem and the HP Photosmart simultaneously. For example, you cannot use the HP Photosmart for faxing if
you are using your computer dial-up modem to send an e-mail or access the Internet.
There are two different ways to set up the HP Photosmart with your computer based on the number of phone ports
on your computer. Before you begin, check your computer to see if it has one or two phone ports.
•

Set up the HP Photosmart for faxing

Finish setting up the HP Photosmart

When the phone rings, your answering machine will answer after the number of rings you have set, and then play
your recorded greeting. The HP Photosmart monitors the call during this time, "listening" for fax tones. If incoming
fax tones are detected, the HP Photosmart will emit fax reception tones and receive the fax; if there are no fax tones,
the HP Photosmart stops monitoring the line and your answering machine can record a voice message.

Chapter 2

•

If your computer has two phone ports, set up the HP Photosmart as described below.
Back view of the HP Photosmart

Finish setting up the HP Photosmart

Telephone wall jack

"IN" phone port on your computer

"OUT" phone port on your computer

Telephone

Computer with modem

Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port

To set up the HP Photosmart on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone
wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back
of the HP Photosmart.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart.
NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart,
you might not be able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
5. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart
will not be able to receive faxes.
6. Turn off the Auto Answer setting.
7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the HP Photosmart cannot receive faxes.

Additional fax setup information
For additional fax setup information, in specific countries/regions, see the Fax Configuration Web site listed below.

Austria

www.hp.com/at/faxconfig

Germany

www.hp.com/de/faxconfig

Switzerland (French)

www.hp.com/ch/fr/faxconfig

Finish setting up the HP Photosmart

Switzerland (German)

www.hp.com/ch/de/faxconfig

United Kingdom

www.hp.com/uk/faxconfig

Spain

www.hp.com/es/faxconfig

The Netherlands

www.hp.com/nl/faxconfig

Belgium (France)

www.hp.com/be/fr/faxconfig

Belgium (Dutch)

www.hp.com/be/nl/faxconfig

Portugal

www.hp.com/pt/faxconfig

Sweden

www.hp.com/se/faxconfig

Finland

www.hp.com/fi/faxconfig

Denmark

www.hp.com/dk/faxconfig

Norway

www.hp.com/no/faxconfig

Ireland

www.hp.com/ie/faxconfig

France

www.hp.com/fr/faxconfig

Italy

www.hp.com/it/faxconfig

South Africa

www.hp.com/za/faxconfig

Poland

www.hp.pl/faxconfig

Russia

www.hp.ru/faxconfig

North America

www.hp.com/us/faxsetup

Set up the HP Photosmart for faxing

Finish setting up the HP Photosmart

(continued)

Chapter 2

Finish setting up the HP Photosmart
28

Finish setting up the HP Photosmart

Get to know the HP Photosmart
•
•
•
•

Printer parts
Control panel features
Control panel features (HP Photosmart Premium Fax C309b series)
Display icons

Printer parts

•

Front view of the printer

Automatic document feeder

Control panel

CD/DVD tray access handle and CD/DVD tray

Photo tray

Paper tray extender (also referred to as the tray extender)

CD/DVD holder and CD/DVD holder storage area

Paper-width guide for the photo tray

Color graphics display (also referred to as the display)

Output tray

Memory card slot for Secure Digital and xD cards

Memory card slot for Memory Stick cards

Photo light

Memory card slot for CompactFlash cards

Front USB/PictBridge port for your camera or other storage device

Lid backing

Lid

Glass

Cartridge door access handle

Paper-width guide for the main input tray

Main input tray (also referred to as the input tray)

Get to know the HP Photosmart

•

Top and rear views of the printer

Get to know the HP Photosmart

Chapter 3

Printhead assembly

Cartridge access area

Model number location

Rear USB port

Ethernet port

Power connection (Use only with the power adapter supplied by HP.)

1-LINE (fax) and 2-EXT (phone) ports

Two-sided printing accessory

Get to know the HP Photosmart
30

Get to know the HP Photosmart

Control panel features
Control panel features

2 abc

3 def

4 ghi

5 jkl

6 mno

7 pqrs

8 tuv

9 wxyz

Color graphics display (also referred to as the display): Displays menus, photos, and messages. The display can be pulled
up and angled for better viewing.

Back: Returns to the previous screen.

Menu: Presents a set of options related to the current display.

Attention light: Indicates a problem occurred. See the display for more information.

Home: Returns to the Home screen (the default screen when you turn on the product).

OK: Selects a menu setting, value, or photo.

Directional pad: Navigates through photos and menu options.

Zoom In: Zooms in on a photo. Use this button together with the arrows on the directional pad to crop the photo before
printing.

Zoom Out: Zooms out to show more of a photo.

Red-Eye Removal: Turns the Red-eye Removal feature on or off. The setting applies to all the photos in the print queue.

Photo Reprints: Makes a copy of an original photo placed on the glass.

Quick Forms: Prints a variety of blank forms, such as school paper, music paper, mazes, and checklists.

Auto Answer: Turns the Auto Answer feature on or off. The recommended setting varies depending on the services and
equipment on your phone line.

Keypad: Enters fax numbers, values, or text.

On: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove
power, turn off the product, then unplug the power cord.

Wireless network indicator light: Indicates that the Wireless Radio is on.

Bluetooth indicator light: Indicates that the Bluetooth Radio is on.

Space: Enters spaces and pound signs for fax-related tasks.

Symbols: Enters symbols and asterisks for fax-related tasks.

Start Fax: Sends or receives a black-and-white or color fax.

CD/DVD access door handle: Lowers the CD/DVD tray.

Start Copy: Starts a black-and-white or color copy.

Start Scan: Opens the Scan Menu where you can select a destination for your scan.

Print Photos: Prints the photos selected on your memory card. If no photos are currently selected, the product prints the
photo currently showing on the display.

Cancel: Stops the current operation.

Help: Provides help about the current display.

Setup: Opens the Setup menu where you can change product settings and perform maintenance functions.

2-Sided: Opens the 2-sided menu where you can change settings to make 2-sided copies and faxes.

Control panel features

Get to know the HP Photosmart

CD/DVD

Chapter 3

Control panel features (HP Photosmart Premium Fax
C309b series)
Control panel features (HP Photosmart Premium Fax C309b series)

2 abc

3 def

4 ghi

5 jkl

6 mno

7 pqrs

8 tuv

9 wxyz

CD/DVD

Get to know the HP Photosmart
32

Color graphics display (also referred to as the display): Displays menus, photos, and messages. The display can be pulled
up and angled for better viewing.

Back: Returns to the previous screen.

Menu: Presents a set of options related to the current display.

Attention light: Indicates a problem occurred. See the display for more information.

Home: Returns to the Home screen (the default screen when you turn on the product).

OK: Selects a menu setting, value, or photo.

Directional pad: Navigates through photos and menu options.

Zoom In: Zooms in on a photo. Use this button together with the arrows on the directional pad to crop the photo before
printing.

Zoom Out: Zooms out to show more of a photo.

Red-Eye Removal: Turns the Red-eye Removal feature on or off. The setting applies to all the photos in the print queue.

This feature is not supported.

Quick Forms: Prints a variety of blank forms, such as school paper, music paper, mazes, and checklists.

Auto Answer: Turns the Auto Answer feature on or off. The recommended setting varies depending on the services and
equipment on your phone line.

Keypad: Enters fax numbers, values, or text.

On: Turns the product on or off. When the product is off, a minimal amount of power is still used. To completely remove
power, turn off the product, then unplug the power cord.

Wireless network indicator light: Indicates that the Wireless Radio is on.

Bluetooth indicator light: Indicates that the Bluetooth Radio is on.

Space: Enters spaces and pound signs for fax-related tasks.

Symbols: Enters symbols and asterisks for fax-related tasks.

Start Fax: Sends or receives a black-and-white or color fax.

CD/DVD access door handle: Lowers the CD/DVD tray.

Start PC Copy: Starts a black-and-white or color copy from your computer.

Start Scan: Opens the Scan Menu where you can select a destination for your scan.

Print Photos: Prints the photos selected on your memory card. If no photos are currently selected, the product prints the
photo currently showing on the display.

Cancel: Stops the current operation.

Help: Provides help about the current display.

Setup: Opens the Setup menu where you can change product settings and perform maintenance functions.

28 2-Sided: Opens the 2-sided menu where you can change settings to make 2-sided copies and faxes.
Get to know the HP Photosmart

NOTE: To make copies, the HP Photosmart and computer must be connected and turned on. The
HP Photosmart Software must also be installed and running on your computer prior to copying.
Refer to the label in the cartridge access area to determine the model number.

Display icons
The following icons can appear at the top right side of the display to provide important information about the
HP Photosmart.
Purpose
Shows that the ink level in all the ink cartridges is 50% or more.

Shows that one or more of the ink cartridges are low on ink. You should replace the ink cartridge when
the print quality is no longer acceptable.

Shows that an unknown ink cartridge is inserted. This icon might appear if an ink cartridge contains
non-HP ink.

Indicates that there is a wired network connection.

If the Auto Answer icon is showing on the display, the HP Photosmart will receive faxes automatically.
If there is no icon showing, you will have to receive faxes manually.

Indicates the presence and signal strength of a wireless network connection.

Indicates the presence of an ad hoc wireless network connection.

Indicates that the Bluetooth Radio is on and the HP Photosmart is ready for a Bluetooth connection.

Display icons

Get to know the HP Photosmart

Icon

Chapter 3

Get to know the HP Photosmart
34

Get to know the HP Photosmart

Paper basics
You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo
paper, transparencies, and envelopes.
By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically
and then adjust its settings to generate the highest quality output for that paper. If you are using special papers,
such as photo paper, transparency film, envelopes, or labels, or if you experience poor print quality using the
automatic setting, you can manually set the paper size and type for print and copy jobs.
This section contains the following topics:
•
•
•
•
•

Recommended papers for photo printing
Recommended papers for printing
Recommended printable CD/DVD discs
Load media
Information on paper

Recommended papers for photo printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of
project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
• This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo. It is available
in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch),
and two finishes - glossy or soft gloss (satin matte). For longer-lasting photos, it is acid-free.
NOTE: Sensors in your Auto Sense-enabled HP Photosmart scan the Auto Sense marks and automatically
adjust printer settings—including paper type, print quality, and size—for faster printing and outstanding
quality. You will even get an alert if your paper is loaded incorrectly. When you print using tabbed photo
papers, Auto Sense technology will ensure your printer adjusts to avoid printing on the tab.

HP Everyday Photo Paper
• Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable,
photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet
printer. It is available in semi-gloss finish in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch)
(with or without tabs). For longer-lasting photos, it is acid-free.
HP Photo Value Pack
• HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you
time and take the guesswork out of printing affordable professional photos with your HP Photosmart. Original
HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting
and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region,
follow the prompts to select your product, and then click one of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Paper basics

Paper basics

To ensure you have HP photo papers with Auto sense look for this symbol on the package:

Chapter 4

Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of
project you are printing.
Depending on your country/region, some of these papers might not be available.
HP Advanced Photo Paper
• This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. Your prints have a look and feel comparable to a store-processed photo. It is available
in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch),
and two finishes - glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
• Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable,
photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet
printer. It is available in semi-gloss finish in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch)
(with or without tabs). For longer-lasting photos, it is acid-free.
HP Brochure Paper or HP Superior Inkjet Paper
• These papers are glossy-coated or matte-coated on both sides for two-sided use. They are the perfect choice
for near-photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
HP Premium Presentation Paper or HP Professional Paper
• These papers are heavy two-sided matte papers perfect for presentation, proposals, reports, and newsletters.
They are heavyweight for an impressive look and feel.
HP Bright White Inkjet Paper
• HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided
color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. It features ColorLok
Technology for less smearing, bolder blacks, and vivid colors.
HP Printing Paper
• HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial
than documents printed on standard multipurpose or copy paper. It features ColorLok Technology for less
smearing, bolder blacks, and vivid colors. It is acid-free for longer lasting documents.

Paper basics

HP Office Paper
• HP Office Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday
documents. It features ColorLok Technology for less smearing, bolder blacks, and vivid colors. It is acid-free for
longer lasting documents.
HP Iron-On Transfers
• HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom Tshirts from your digital photos.
HP Premium Inkjet Transparency Film
• HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive. This film
is easy to use and handle and dries quickly without smudging.

Paper basics

HP Photo Value Pack
• HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you
time and take the guesswork out of printing affordable professional photos with your HP Photosmart. Original
HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting
and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.
ColorLok
• HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers
with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and
produce documents with crisp, vivid color, bolder blacks, and dry faster than ordinary plain papers. Look for
papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region,
follow the prompts to select your product, and then click one of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.

Recommended printable CD/DVD discs
If you want the best print quality, HP recommends using HP discs that are specifically designed for the type of project
you are printing.
Depending on your country/region, some of these might not be available.
HP Inkjet-Printable CD/DVD Discs
• HP Inkjet-Printable CD and DVD optical discs are offered in both white and silver matte finishes. Personalize
CDs and DVDs with titles, graphics, or photos by printing directly on the discs.

Paper basics

Load media
▲ Do one of the following:
Load 10 x 15 cm (4 x 6 inch) paper
a. Raise photo tray lid.
❑ Raise photo tray lid and slide paper-width guide outwards.

Load media

Chapter 4

b. Load paper.
❑ Insert stack of photo paper into photo tray with short edge forward and print side down.

❑ Slide stack of paper forward until it stops.
NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are
closest to you.
❑ Slide paper-width guide inward until it stops at edge of paper.

c. Lower photo tray lid.

Paper basics

Load A4 or 8.5 x 11 inch paper
a. Raise output tray.
❑ Raise output tray and slide paper-width guide outwards.

Paper basics

b. Load paper.
❑ Insert stack of paper into main input tray with short edge forward and print side down.

❑ Slide stack of paper forward until it stops.
❑ Slide paper-width guide inward until it stops at edge of paper.

Paper basics

c. Lower output tray.
❑ Lower output tray and pull tray extender towards you, as far as it will go. Flip the paper catch at the end
of the tray extender.

NOTE: When you use legal-size paper, leave the paper catch closed.
Load envelopes
a. Raise output tray.
❑ Raise output tray and slide paper-width guide outwards.

Load media

Chapter 4

❑ Remove all paper from the main input tray.
b. Load envelopes.
❑ Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing
up.

❑ Slide stack of envelopes forward until it stops.
❑ Slide paper-width guide inward against stack of envelopes until it stops.

c. Lower output tray.
Paper basics

Related topics
• Order ink supplies

Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty
does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty
date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the product as
indicated:

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.

Work with cartridges

13 Solve a problem
This section contains the following topics:
•
•
•
•
•
•
•
•
•

HP support
Setup troubleshooting
Print quality troubleshooting
Print troubleshooting
Memory card troubleshooting
Scan troubleshooting
Copy troubleshooting
Fax troubleshooting
Errors

HP support
•
•
•

Support process
HP support by phone
Additional warranty options

If you have a problem, follow these steps:
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
It is the fastest source for up-to-date product information and expert assistance and includes the following
features:
• Fast access to qualified online support specialists
• Software and driver updates for the product
• Valuable product and troubleshooting information for common problems
• Proactive product updates, support alerts, and HP newsgrams that are available when you register the
product
3. Call HP support. Support options and availability vary by product, country/region, and language.

HP support by phone
Phone support options and availability vary by product, country/region, and language.
This section contains the following topics:
•
•
•
•

Phone support period
Placing a call
Support phone numbers
After the phone support period

Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To
determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support.
Standard phone company charges apply.

Solve a problem

Support process

Chapter 13

Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
•
•

Product name (HP Photosmart Premium Fax C309 series)
Model number (located near the cartridge access area)

[[[[[

•
•
•

Serial number (located on the back or bottom of the product)
Messages that appear when the situation occurs
Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)?

Solve a problem

For the list of support phone numbers, see Support phone numbers.

Support phone numbers
The support phone numbers and associated costs listed here are those in effect at the time of publication and are
applicable only for calls made on a land line. Different rates may apply for mobile phones.
For the most current HP list of telephone support numbers and call costs information, see www.hp.com/support.

Solve a problem

www.hp.com/support

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HP support

Chapter 13

After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the
HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for
your country/region to learn more about support options.

Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support, select
your country/region and language, then explore the services and warranty area for information about the extended
service plans.

Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB cable before the
HP Photosmart software is installed on the computer. If you connected the product to your computer before the
software installation screen prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see Uninstall and reinstall the software.
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.
This section contains the following topics:
Solve a problem

•
•
•
•
•
•
•
•
•

The product will not turn on
I connected the USB cable, but I am having problems using the product with my computer
After setting up the product, it does not print
The wrong measurements are showing in menus on the display
The Minimum System Checks screen appears
A red X appears on the USB connect prompt
I received a message that an Unknown Error has occurred
The registration screen does not appear
Uninstall and reinstall the software

The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement from the product when you
turn it on.
•
•
•
•
•

Solution 1: Make sure you use the power cord that came with the product
Solution 2: Reset the product
Solution 3: Press the On button more slowly
Solution 4: Contact HP to replace the power supply
Solution 5: Contact HP support for service

Solution 1: Make sure you use the power cord that came with the product
Solution
• Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power
cord into a power outlet, surge protector, or power strip. Make sure the light on the adapter is lit.
94

Solve a problem

•
•
•

Power connection

Power cord and adapter

Power outlet

If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly
into a power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the
appliance has power. If not, then there might be a problem with the power outlet.
If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on
but still does not work, then there might be a problem with the power outlet.

Cause: The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press
the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.

Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly. Press the On button once. It
might take a few minutes for the product to turn on. If you press the On button again during this time, you might
turn the product off.
Cause: You pressed the On button too quickly.
If this did not solve the issue, try the next solution.

Solution 4: Contact HP to replace the power supply
Solution:

Contact HP support to request a power supply for the product.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: The power supply was not intended for use with this product.

Setup troubleshooting

Solve a problem

Solution 2: Reset the product

Chapter 13

If this did not solve the issue, try the next solution.

Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions and are still having a
problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical support.
Cause: You might need assistance to enable the product or software to function properly.

I connected the USB cable, but I am having problems using the product with my computer
Solution: You must first install the software that came with the product before connecting the USB cable.
During installation, do not plug in the USB cable until prompted by the onscreen instructions.
Once you have installed the software, plug one end of the USB cable into the back of your computer and the
other into the back of the product. You can connect to any USB port on the back of your computer.

Solve a problem

For more information on installing the software and connecting the USB cable, see the Start Here guide that
came with the product.
Cause: The USB cable was connected before the software was installed. Connecting the USB cable before
you are prompted can cause errors.

After setting up the product, it does not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•
•
•

Solution 1: Press the On button to turn on the product
Solution 2: Set your product as the default printer
Solution 3: Check the connection between the product and computer
Solution 4: Check that the cartridges are installed properly and have ink
Solution 5: Load paper in the input tray

Solution 1: Press the On button to turn on the product
Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press
the On button to turn on the product.
Cause: The product might not have been turned on.
96

Solve a problem

If this did not solve the issue, try the next solution.

Solution 2: Set your product as the default printer
Solution:

Use the system tools on your computer to change your product to be the default printer.

Cause: You sent the print job to the default printer, but this product was not the default printer.
If this did not solve the issue, try the next solution.

Solution 3: Check the connection between the product and computer
Solution:

Check the connection between the product and computer.

Cause: The product and computer were not communicating with each other.
If this did not solve the issue, try the next solution.

Solution 4: Check that the cartridges are installed properly and have ink
Solution:

Check that the cartridges are installed properly and have ink.

For more information, see:
•

Work with cartridges

Cause: There might have been a problem with one or more of the cartridges.
If this did not solve the issue, try the next solution.

Solution:

Solve a problem

Solution 5: Load paper in the input tray
Load paper in the input tray.

For more information, see:
•

Load media

Cause: The product might have been out of paper.

The wrong measurements are showing in menus on the display
Solution:

Change the country/region setting.

NOTE: You will be prompted to set both the language and the country/region settings, by using the following
procedure.
To set your language and country/region
1. Press Setup.

2. Press the down arrow button to highlight Preferences, and then press OK.
3. Press the down arrow button to highlight Set Language, and then press OK.
4. Press the down arrow button to scroll through the languages. When the language you want to use is
highlighted, press OK.
Setup troubleshooting

Chapter 13

5. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK.
The Preferences menu reappears.
6. Press the down arrow button to highlight Set Country/Region, and then press OK.
7. Press the down arrow button to scroll through the countries/regions. When the country/region you want to
use is highlighted, press OK.
8. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK.
Cause: You might have selected the incorrect country/region when setting up the product. The country/region
you select determines the paper sizes shown on the display.

The Minimum System Checks screen appears
Solution: Click Details to see what the specific problem is, and then correct the problem before attempting
to install the software.
Cause: Your system did not meet the minimum requirements to install the software.

A red X appears on the USB connect prompt
Solution:

Check that the product is turned on, and then try the USB connection again.

Solve a problem

To retry the USB connection
1. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB devices attached to your computer, you might want to unplug the other devices
during the installation.
2. Unplug the product power cord, and then plug it in again.
3. Verify that the USB cable and power cord are plugged in.

4. Click Retry to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause: The USB connection between the product and the computer failed.

Solve a problem

I received a message that an Unknown Error has occurred
Solution:

Uninstall the software completely, and then reinstall it.

To uninstall the software and reset the product
1. Disconnect and reset the product.
To disconnect and reset the product
a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product.
d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2. Uninstall the software completely.
NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the
software completely from the computer, before reinstalling it.
To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel).
b. Double-click Add/Remove Programs (or click Uninstall a program).
c. Remove all the items that are related to the HP Photosmart Software.
CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications
other than those listed below.

Solve a problem

• HP Imaging device functions
• HP Document Viewer
• HP Photosmart Essential
• HP Image Zone
• HP Photo and imaging gallery
• HP Photosmart, Officejet, Deskjet (with the product name and software version number)
• HP Software update
• HP Share to Web
• HP Solution Center
• HP Director
• HP Memories Disk Greeting Card Creator 32
d. Go to C:\Program Files\HP or C:\Program Files\Hewlett-Packard (for some older
products) and delete the Digital Imaging folder.
e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.
3. Turn off programs that run in the background.
NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident
(TSR) programs automatically loads. These programs activate some of the computer utilities, such as
the anti-virus software, but are not required for the computer to function. Occasionally, TSR's prevent
the HP software from loading so that it does not install properly. In Windows Vista and Windows XP, use
the MSCONFIG utility to prevent TSR programs and services from starting up.

Setup troubleshooting

Chapter 13

To turn off programs that run in the background
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type MSCONFIG, and then press Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press
Enter.
The MSCONFIG utility application appears.
c. Click the General tab.
d. Click Selective Startup.
e. If there is a check mark next to Load Startup Items, click the check mark to remove it.
f. Click the Services tab, and select the Hide All Microsoft Services box.
g. Click Disable all.
h. Click Apply, and then click Close.
NOTE: If you receive a message stating Access is denied while making changes, click OK and
continue. The message will not prevent you from making the changes.
i.

Click Restart to apply the changes to the computer during the next restart.
After the computer restarts, the You’ve used system configuration utility to make changes to the
way windows starts message appears.
j. Click the check box next to Do not show this message again.
4. Run the Disk Cleanup utility to delete temporary files and folders.
To run the Disk Cleanup utility
a. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories.
b. Click System Tools, and then click Disk Cleanup.
The Disk Cleanup analyzes the hard drive and then presents a report with a list of components to delete.
c. Select the appropriate check boxes to remove the unnecessary components.
Solve a problem

More information about the Disk Cleanup utility
The Disk Cleanup utility frees hard disk space on your computer by doing the following:
• Deleting temporary Internet files
• Deleting downloaded program files
• Emptying the Recycle Bin
• Deleting files from your temporary folder
• Deleting files created by other Windows tools
• Removing optional Windows components that you do not use
d. After selecting the components to remove, click OK.
5. Install the software.
To install the software
a. Insert software CD into the CD-ROM drive of the computer.
The software installation will start automatically.
NOTE: If the installation does not run automatically, from the Windows Start menu, click Start
Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press
Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.)
b. Follow the prompts on the computer screen to install the software.
6. Try using the product again.
Cause: The source of the error was unknown.

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Solve a problem

The registration screen does not appear
Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start,
pointing to Programs or All Programs, HP, Photosmart Premium Fax C309 series, and then clicking Product
Registration.
Cause: The registration screen did not launch automatically.

Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software
installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the
HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility
provided when you installed the software that came with the HP Photosmart.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the
product to your computer until after you have reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: 2 If you no longer have the installation CD, you can download the software from www.hp.com/
support.
7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system
tray.

Print quality troubleshooting
Use this section to solve these print quality problems:
•
•

Wrong, inaccurate, or bleeding colors
Ink is not filling the text or graphics completely

Print quality troubleshooting

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Solve a problem

NOTE: 1 If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and doubleclick it.

Chapter 13

•
•
•
•
•
•
•
•

The printout has a horizontal band of distortion near the bottom of a borderless print
Printouts have horizontal streaks or lines
Printouts are faded or have dull colors
Printouts seem blurry or fuzzy
Printouts have vertical streaks
Printouts are slanted or skewed
Ink streaks on the back of the paper
The text edges are jagged

Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this section for help.
•

•

Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer screen but print out differently,
or magenta was replaced with cyan in your printout.
Colors run into each other, or look like they are smeared on the page. The edges might have a feathering
appearance instead of being sharp and defined.

Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
•
•
•
•
•
•
•
•

Solution 1: Make sure you are using genuine HP ink cartridges
Solution 2: Check the paper loaded in the input tray
Solution 3: Check the paper type
Solution 4: Check the ink levels
Solution 5: Check the print settings
Solution 6: Align the printer
Solution 7: Clean the printhead
Solution 8: Contact HP support

Solve a problem

Solution 1: Make sure you are using genuine HP ink cartridges
Solution:

Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested
with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required
as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.

Solution 2: Check the paper loaded in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too thick.
• Load paper with the side you want to print on facing down. For example, if you are loading glossy photo
paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is too close to the printhead
during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick,
such as a mailing envelope.

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Solve a problem

For more information, see:
•

Load media

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.

Solution 3: Check the paper type
Solution:

HP recommends that you use HP papers or any other paper type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced
Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place.
When you are ready to print, remove only the paper you plan to use immediately. When you have finished
printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.
For more information, see:
•
•

Recommended papers for printing
Information on paper

Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.

Solution 4: Check the ink levels
Check the estimated ink levels in the cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the cartridges until print quality becomes unacceptable.
For more information, see:
•

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.

Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color
settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded in the product.
You might need to choose a lower print quality setting, if colors are running into each other. Or, choose a
higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced
Photo Paper, is loaded in the input tray.
NOTE: On some computer screens, colors might appear differently than they do when printed on paper.
In this case, there is nothing wrong with the product, print settings, or ink cartridges. No further
troubleshooting is required.
Cause: The print settings were set incorrectly.

Print quality troubleshooting

103

Solve a problem

Solution:

Chapter 13

If this did not solve the issue, try the next solution.

Solution 6: Align the printer
Solution:

Align the printer.

Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print
Properties dialog box, click the Features tab, and then click Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.

Solution 7: Clean the printhead
Solution:

If the previous solutions did not resolve the issue, try cleaning the printhead.

Solve a problem

To clean the printhead from the control panel
1. Press Setup.

2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
4. Press any button to return to the Tools menu.
After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality
problem still exists.
To print a print quality report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.

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To evaluate the print quality report
1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality
unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out
of ink.
NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control
panel or HP Photosmart Software.
NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low-ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
2. Look at the color bars in the middle of the page. The bars should have sharp edges and be solid extending
with uniform color all the way across the page.
Color bars - expected result

If any of the color bars are irregularly streaked, lighter on one side, or contain one or more streaks of a
different color, refer to the following steps.
Color bars - irregularly streaked or faded bar (top bar)
Solve a problem

•

Color bars - color mixing (yellow bar contains magenta streaks)

Print quality troubleshooting

105

Chapter 13

◦
◦
◦
◦
◦

Check the estimated ink levels in the cartridges.
Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts.
Reinstall the cartridge and make sure all of the cartridges are properly installed.
Clean the printhead, and then print this diagnostic page again.
If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding
to the streaked bar.
NOTE: If replacing the cartridge does not solve this print quality issue, contact HP support for
service.

•

If any of the color bars show regular white streaks, align the printer. If the issue persists, clean the
printhead, and then print this diagnostic page again.
NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for
service.

3. Look at the large text above the alignment pattern. The type should be sharp and clear.
Sample text area - expected result

•

If the type is jagged, align the printer, and then print this diagnostic page again.
Sample text area - jagged text

•

If the text is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again.
Sample text area - uneven ink distribution

Solve a problem

Sample text area - streaks or smears

4. Look at the alignment pattern above the color bars. The lines should be straight and sharp.
Alignment pattern - expected result

•

If the lines are jagged, align the printer, and then print this diagnostic page again.
Alignment pattern - jagged lines

106

Solve a problem

NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service.
Cause: The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.

Solution 8: Contact HP support
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem with the printhead.

Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing
or blank.
•
•
•
•
•
•

Solution 1: Make sure you are using genuine HP ink cartridges
Solution 2: Check the ink levels
Solution 3: Check the print settings
Solution 4: Check the paper type
Solution 5: Clean the printhead
Solution 6: Contact HP support

Solution:

Check to see if your ink cartridges are genuine HP ink cartridges.

Solution 2: Check the ink levels
Solution:

Check the estimated ink levels in the cartridges.

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.

Print quality troubleshooting

107

Solve a problem

Solution 1: Make sure you are using genuine HP ink cartridges

Chapter 13

If this did not solve the issue, try the next solution.

Solution 3: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.

Solution 4: Check the paper type
Solution:

HP recommends that you use HP papers or any other paper type that is appropriate for the product.

Recommended papers for printing
Information on paper

Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.
Solve a problem

Solution 5: Clean the printhead
Solution:

If the previous solutions did not resolve the issue, try cleaning the printhead.

To clean the printhead from the control panel
1. Press Setup.

108

Solve a problem

3. Press the down arrow button to highlight Tools, and then press OK.
4. Press the down arrow button to highlight Print Quality Report, and then press OK.
The product prints a print quality report that you can use to diagnose print quality issues.
To evaluate the print quality report
1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality
unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out
of ink.
NOTE: 1 If the print quality report is not legible, you can check the estimated ink levels from the control
panel or HP Photosmart Software.
NOTE: 2 Ink level warnings and indicators provide estimates for planning purposes only. When you
receive a low-ink warning message, consider having a replacement cartridge available to avoid possible
printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
2. Look at the color bars in the middle of the page. The bars should have sharp edges and be solid extending
with uniform color all the way across the page.

•

Print quality troubleshooting

109

Solve a problem

Color bars - expected result

Chapter 13

Color bars - color mixing (yellow bar contains magenta streaks)

◦
◦
◦
◦
◦

•

3. Look at the large text above the alignment pattern. The type should be sharp and clear.
Sample text area - expected result
Solve a problem

•

If the type is jagged, align the printer, and then print this diagnostic page again.
Sample text area - jagged text

•

If the text is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again.
Sample text area - uneven ink distribution

Sample text area - streaks or smears

4. Look at the alignment pattern above the color bars. The lines should be straight and sharp.
Alignment pattern - expected result

110

Solve a problem

•

If the lines are jagged, align the printer, and then print this diagnostic page again.
Alignment pattern - jagged lines

Solution 6: Contact HP support
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.

The printout has a horizontal band of distortion near the bottom of a
borderless print
Try the following solutions if your borderless print has a blurry band or line on the bottom of it.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or
printhead is not necessary.
•
•
•

Solution 1: Check the paper type
Solution 2: Use a higher print quality setting
Solution 3: Rotate the image

Solution 1: Check the paper type
Solution:

HP recommends that you use HP papers or any other paper type that is appropriate for the product.

Recommended papers for printing
Information on paper

Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.

Print quality troubleshooting

111

Solve a problem

Cause: There was a problem with the printhead.

Chapter 13

Solution 2: Use a higher print quality setting
Solution:

Check the print quality setting and make sure it is not set too low.

To select a print speed or quality
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate quality setting for your project.
NOTE: To find out what dpi the product will print based on the paper type and print quality settings you
selected, click Resolution.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•

Print using the maximum dpi

Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.

Solution 3: Rotate the image

Solve a problem

Solution: If the problem persists, use the software you installed with the product or another software
application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not
print at the bottom of the page.
Cause: The photo image had odd hues printed near the bottom of the page.

Printouts have horizontal streaks or lines
Try the following solutions if your printout has lines, streaks, or marks on it that run across the width of the page.
•
•
•
•
•
•
•

Solution 1: Make sure you are using genuine HP ink cartridges
Solution 2: Check the ink levels
Solution 3: Make sure the paper is loaded correctly
Solution 4: Use a higher print quality setting
Solution 5: Align the printer
Solution 6: Clean the printhead
Solution 7: Contact HP support

Solution 1: Make sure you are using genuine HP ink cartridges
Solution:

Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested
with HP printers to help you easily produce great results, time after time.

112

Solve a problem

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required
as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause: Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels
Solution:

Check the estimated ink levels in the cartridges.

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.

Solution 3: Make sure the paper is loaded correctly
Solution:

Make sure that the paper is loaded correctly in the input tray.

For more information, see:
Load media

Solve a problem

•

Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.

Solution 4: Use a higher print quality setting
Solution:

Check the print quality setting and make sure it is not set too low.

Print quality troubleshooting

113

Chapter 13

Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•

Print using the maximum dpi

Cause: The print quality or copy setting on the product was set too low.
If this did not solve the issue, try the next solution.

Solution 5: Align the printer
Solution:

Align the printer.

Solution 6: Clean the printhead
Solution:

If the previous solutions did not resolve the issue, try cleaning the printhead.

To clean the printhead from the control panel
1. Press Setup.

114

Solve a problem

•

Print quality troubleshooting

115

Solve a problem

Color bars - expected result

Chapter 13

Color bars - color mixing (yellow bar contains magenta streaks)

◦
◦
◦
◦
◦

•

3. Look at the large text above the alignment pattern. The type should be sharp and clear.
Sample text area - expected result
Solve a problem

•

If the type is jagged, align the printer, and then print this diagnostic page again.
Sample text area - jagged text

•

If the text is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again.
Sample text area - uneven ink distribution

Sample text area - streaks or smears

4. Look at the alignment pattern above the color bars. The lines should be straight and sharp.
Alignment pattern - expected result

116

Solve a problem

•

If the lines are jagged, align the printer, and then print this diagnostic page again.
Alignment pattern - jagged lines

Solution 7: Contact HP support
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem with the printhead.

Printouts are faded or have dull colors
•
•
•
•
•
•

Solve a problem

Try the following solutions if the colors in your printout are not as bright and intense as you expected.
Solution 1: Make sure you are using genuine HP ink cartridges
Solution 2: Check the ink levels
Solution 3: Check the print settings
Solution 4: Check the paper type
Solution 5: Clean the printhead
Solution 6: Contact HP support

Solution 1: Make sure you are using genuine HP ink cartridges
Solution:

Check to see if your ink cartridges are genuine HP ink cartridges.

Print quality troubleshooting

117

Chapter 13

Solution 2: Check the ink levels
Solution:

Check the estimated ink levels in the cartridges.

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.

Solution 4: Check the paper type
Solution:

HP recommends that you use HP papers or any other paper type that is appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced
Photo Paper.
Solve a problem

Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place.
When you are ready to print, remove only the paper you plan to use immediately. When you have finished
printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.
For more information, see:
•
•

Recommended papers for printing
Information on paper

Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.

Solution 5: Clean the printhead
Solution:

If the previous solutions did not resolve the issue, try cleaning the printhead.

To clean the printhead from the control panel
1. Press Setup.

2. Press the down arrow button to highlight Tools, and then press OK.

118

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3. Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
4. Press any button to return to the Tools menu.
After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality
problem still exists.
To print a print quality report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.

Solve a problem

Color bars - expected result

•

Print quality troubleshooting

119

Chapter 13

Color bars - color mixing (yellow bar contains magenta streaks)

◦
◦
◦
◦
◦

•

3. Look at the large text above the alignment pattern. The type should be sharp and clear.
Sample text area - expected result
Solve a problem

•

If the type is jagged, align the printer, and then print this diagnostic page again.
Sample text area - jagged text

•

If the text is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again.
Sample text area - uneven ink distribution

Sample text area - streaks or smears

4. Look at the alignment pattern above the color bars. The lines should be straight and sharp.
Alignment pattern - expected result

120

Solve a problem

•

If the lines are jagged, align the printer, and then print this diagnostic page again.
Alignment pattern - jagged lines

Solution 6: Contact HP support
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem with the printhead.

Printouts seem blurry or fuzzy
NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or
printhead is not necessary.
TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional
troubleshooting help. For more information, go to: www.hp.com/support.
•
•
•
•

Solution 1: Check the print settings
Solution 2: Use a higher quality image
Solution 3: Print the image in a smaller size
Solution 4: Align the printer

Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.

Solution 2: Use a higher quality image
Solution:

Use a higher resolution image.

If you are printing a photo or graphic, and the resolution is too low, it will be blurry or fuzzy when printed.
Print quality troubleshooting

121

Solve a problem

Try the following solutions if your printout is not sharp or unclear.

Chapter 13

If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed.
Cause: The resolution of the image was low.
If this did not solve the issue, try the next solution.

Solution 3: Print the image in a smaller size
Solution:

Reduce the size of the image and then print it.

If you are printing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed.
Cause: The image was printed in a larger size.
If this did not solve the issue, try the next solution.

Solution 4: Align the printer
Solution:

Align the printer.

The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.
Cause: The printer needed to be aligned.

Printouts have vertical streaks
Solution:

HP recommends that you use HP papers or any other paper type that is appropriate for the product.

Recommended papers for printing
Information on paper

Cause: The wrong kind of paper was loaded in the input tray.

122

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Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
•
•

Solution 1: Make sure the paper is loaded correctly
Solution 2: Make sure only one type of paper is loaded
Solution 3: Ensure that the Two-sided printing accessory is securely installed

Solution 1: Make sure the paper is loaded correctly
Solution:

Make sure that the paper is loaded correctly in the input tray.

For more information, see:
•

Load media

Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.

Solution 2: Make sure only one type of paper is loaded
Solution:

Load only one type of paper at a time.

Cause: More than one type of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.

Solution 3: Ensure that the Two-sided printing accessory is securely installed
Make sure the Two-sided printing accessory on the back of the product is securely installed.

Solve a problem

Solution:

Cause: The Two-sided printing accessory was not securely installed.

Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
•

Solution 1: Print on a page of plain paper
Solution 2: Wait while the ink dries

Solution 1: Print on a page of plain paper
Solution:

Print one or several pages of plain paper to soak up any excess ink in the product.

To remove excess ink using plain paper
1. Load several sheets of plain paper in the input tray.
2. Wait five minutes.

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3. Print a document with little or no text.
4. Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page
of plain paper.
Cause: Ink accumulated inside the product, where the back of the paper rests during printing.
If this did not solve the issue, try the next solution.

Solution 2: Wait while the ink dries
Solution:

Wait at least thirty minutes for the ink inside the product to dry, then try the print job again.

Cause: The excess ink in the product needed to dry out.

The text edges are jagged
Try the following solutions if the text in your printouts is not sharp and the edges are rough.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or
printhead is not necessary.
•
•
•

Solution 1: Use TrueType or OpenType fonts
Solution 2: Align the printer
Solution 3: Clean the printhead

Solution 1: Use TrueType or OpenType fonts
Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When
selecting a font, look for the TrueType or OpenType icon.

Solve a problem

TrueType icon

OpenType icon

Cause: The font was a custom size.
Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you
want to print bitmapped text, it might have jagged edges when enlarged or printed.
If this did not solve the issue, try the next solution.

Solution 2: Align the printer
Solution:

Align the printer.

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Solve a problem

3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print
Properties dialog box, click the Features tab, and then click Printer Services.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.

Solution 3: Clean the printhead
Solution:

If the previous solutions did not resolve the issue, try cleaning the printhead.

To clean the printhead from the control panel
1. Press Setup.

Solve a problem

After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality
problem still exists.
To print a print quality report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.

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Chapter 13

Color bars - expected result

•

Solve a problem

Color bars - color mixing (yellow bar contains magenta streaks)

◦
◦
◦

126

Solve a problem

◦
◦

Clean the printhead, and then print this diagnostic page again.
If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding
to the streaked bar.
NOTE: If replacing the cartridge does not solve this print quality issue, contact HP support for
service.

•

3. Look at the large text above the alignment pattern. The type should be sharp and clear.
Sample text area - expected result

•

If the type is jagged, align the printer, and then print this diagnostic page again.
Sample text area - jagged text

•

If the text is uneven, streaked, or smeared, clean the printhead, and then print this diagnostic page again.
Sample text area - uneven ink distribution

Solve a problem

Sample text area - streaks or smears

4. Look at the alignment pattern above the color bars. The lines should be straight and sharp.
Alignment pattern - expected result

•

If the lines are jagged, align the printer, and then print this diagnostic page again.
Alignment pattern - jagged lines

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Chapter 13

NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service.
Cause: The printhead needed to be cleaned.

Print troubleshooting
Use this section to solve these printing problems:
•
•
•
•
•
•

Envelopes print incorrectly
The product prints meaningless characters
The pages in my document came out in the wrong order
The margins are not printing as expected
A blank page came out while printing
The product prints slowly

Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•

Solution 1: Load the stack of envelopes correctly
Solution 2: Check the envelope type
Solution 3: Tuck the flaps to avoid paper jams

Solution 1: Load the stack of envelopes correctly
Solution:

Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left.

Make sure that you remove all paper from the input tray before loading the envelopes.

Solve a problem

For more information, see:
•

Load media

Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.

Solution 2: Check the envelope type
Solution:

Do not use shiny or embossed envelopes or envelopes that have clasps or windows.

Cause: The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.

Solution 3: Tuck the flaps to avoid paper jams
Solution:
128

Solve a problem

To avoid paper jams, tuck the flaps inside the envelopes.

Cause: The flaps might get caught in the rollers.

The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Reset the product
Solution 2: Print a previously saved version of the document

Solution 1: Reset the product
Solution:

Turn off the product and your computer for 60 seconds, then turn them both on and try printing again.

Cause: There was no available memory in the product.
If this did not solve the issue, try the next solution.

Solution 2: Print a previously saved version of the document
Solution: Try printing another document from the same software application. If this works, then try printing a
previously saved version of the document that is not corrupt.
Cause: The document was corrupt.

The pages in my document came out in the wrong order
Print the document in reverse order. When the document finishes printing, the pages will be in correct

To print a multiple-page document in reverse order
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or Preferences.
5. Click the Advanced tab.
6. In the Layout Options area, select Front to Back in the Page Order option.
NOTE: If you set your document to print on both sides of the page, the Front to Back option is not
available. Your document will automatically print in the correct order.
7. Click OK, and then click Print or OK in the Print dialog box.
NOTE: When you are printing multiple copies, each set is printed completely before the next set is
printed.
Cause: The print settings were set to print the first page of your document first. Because of the way the paper
feeds through the product, the first page will be print side up at the bottom of the stack.

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129

Solve a problem

Solution:
order.

Chapter 13

The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•

Solution 1: Check the printer margins
Solution 2: Verify the paper size setting
Solution 3: Load the stack of paper correctly

Solution 1: Check the printer margins
Solution:

Check the printer margins.

Make sure the margin settings for the document do not exceed the printable area of the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long as they are greater than
the minimum margins the product supports. For more information about setting margins in your software
application, see the documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software
application.
Cause: The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.

Solution 2: Verify the paper size setting
Solution: Verify that you have selected the proper paper size setting for your project. Make sure that you have
loaded the correct paper size in the input tray.
Solve a problem

Cause: The paper size setting might not have been set correctly for the project you were printing.
If this did not solve the issue, try the next solution.

Solution 3: Load the stack of paper correctly
Solution: Remove the stack of paper from the input tray, reload the paper, and then slide the paper width
guide inward until it stops at the edge of the paper.
For more information, see:
•

Load media

Cause: The paper guides were not positioned correctly.

A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Remove any extra pages or lines at the end of the document
Solution 2: Load paper in the input tray

Solution 1: Remove any extra pages or lines at the end of the document
Solution: Open the document file in your software application and remove any extra pages or lines at the end
of the document.
130

Solve a problem

Cause: The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.

Solution 2: Load paper in the input tray
Solution: If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty
of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper
into the input tray.
For more information, see:
•

Load media

Cause: The product picked up two sheets of paper.

The product prints slowly
Try the following solutions if the product is printing very slowly.
•
•
•

Solution 1: Use a lower print quality setting
Solution 2: Check the ink levels
Solution 3: Contact HP support

Solution 1: Use a lower print quality setting

Print using the maximum dpi

Cause: The print quality was set to a high setting.
If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges. Insufficient ink may cause the printhead to
overheat. When the printhead overheats, the printer slows down to allow it to cool.

Print troubleshooting

131

Solve a problem

Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than
Normal or Draft. Draft provides the fastest print speed.

Chapter 13

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.

Solution 3: Contact HP support
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem with the product.

Memory card troubleshooting
Use this section to solve these memory card problems:
•
•
•
•

My memory card no longer works in my digital camera
The product does not read the memory card
The photos on the memory card do not transfer to my computer
Photos in a connected digital camera with PictBridge do not print

Solve a problem

My memory card no longer works in my digital camera
Solution: Reformat your memory card in your camera or format your memory card on a Windows computer
by selecting the FAT format. For more information, see the documentation that came with your digital camera.
Cause: You formatted the card on a Windows XP computer. By default, Windows XP formats a memory card
of 8 MB or less and 64 MB or more with the FAT32 format. Digital cameras and other products use the FAT
(FAT16 or FAT12) format and cannot recognize a FAT32 formatted card.

The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•
•

Solution 1: Insert the memory card properly
Solution 2: Insert the memory card fully into the appropriate slot on the product
Solution 3: Remove the additional memory card
Solution 4: Reformat the memory card in your digital camera

Solution 1: Insert the memory card properly
Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then
push the card forward into the appropriate slot until the Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then
remain lit.

132

Solve a problem

Cause: The memory card was inserted backwards or upside down.
If this did not solve the issue, try the next solution.

Solution 2: Insert the memory card fully into the appropriate slot on the product
Solution:

Make sure you fully insert the memory card into the appropriate slot on the product.

If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then
remain lit.
Cause: The memory card was not fully inserted in the appropriate slot on the product.
If this did not solve the issue, try the next solution.

Solution 3: Remove the additional memory card
Solution:

You can insert only one memory card at a time.

If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear
on the computer screen. Remove the additional memory card to resolve the problem.
Cause: You had inserted more than one memory card.
If this did not solve the issue, try the next solution.

Solution 4: Reformat the memory card in your digital camera

If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information,
see the documentation that came with your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously
transferred the photos from your memory card to a computer, try printing the photos from the computer.
Otherwise, you will need to retake any photos you might have lost.
Cause: The memory card file system was corrupted.

The photos on the memory card do not transfer to my computer
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•
•

Solution 1: Install the product software
Solution 2: Turn on the product
Solution 3: Turn on the computer
Solution 4: Check the connection from the product to your computer

Memory card troubleshooting

133

Solve a problem

Solution: Check the computer screen for an error message telling you that the images on the memory card
are corrupted.

Chapter 13

Solution 1: Install the product software
Solution:

Install the product software that came with the product. If it is installed, restart your computer.

To install the product software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.
2. When prompted, click Install More Software to install the product software.
3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the
product.
Cause: The product software was not installed.
If this did not solve the issue, try the next solution.

Solution 2: Turn on the product
Solution:

Turn on the product.

Cause: The product was turned off.
If this did not solve the issue, try the next solution.

Solution 3: Turn on the computer
Solution:

Turn on the computer

Cause: The computer was turned off.
If this did not solve the issue, try the next solution.

Solve a problem

Solution 4: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the USB cable is securely
plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into
a USB port on your computer. After the cable is connected properly, turn off the product and then on again. If
the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the
respective connections are active and the product is turned on.

For more information on setting up the product and connecting it to your computer, see the Start Here guide
that came with the product.
Cause: The product was not properly connected to the computer.

134

Solve a problem

Photos in a connected digital camera with PictBridge do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•

Solution 1: Set the camera to PictBridge mode
Solution 2: Save the photos in a supported file format
Solution 3: Select photos on the camera for printing

Solution 1: Set the camera to PictBridge mode
Solution: If the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user
guide that came with the camera for instructions on how to do this.
Cause: The digital camera was not in PictBridge mode.
If this did not solve the issue, try the next solution.

Solution 2: Save the photos in a supported file format
Solution: Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature
supports (Exif/JPEG, JPEG, and DPOF).
Cause: The images were not in a supported format.
If this did not solve the issue, try the next solution.

Solution 3: Select photos on the camera for printing

NOTE: Some digital cameras do not allow you to select photos until after you have established a PictBridge
connection. If this is the case, connect your digital camera to the front USB port, turn on the camera and
change it to PictBridge mode, and then use the camera to select the photos you want to print.
Cause: You did not select any photos on the camera for printing.

Scan troubleshooting
Use this section to solve these scan problems:
•
•
•
•
•
•

Scanned image is blank
Scanned image is incorrectly cropped
Scanned image has incorrect page layout
Scanned image shows dotted lines instead of text
Text format is incorrect
Text is incorrect or missing

Scanned image is blank
Solution: Load the original on the glass or in the document feeder tray.
• If you are loading your original on the glass, place it print side down on the right front corner as shown below.
To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.

Scan troubleshooting

135

Solve a problem

Solution: Before you connect the digital camera to the front USB port on the product, select some photos on
the camera for printing.

Chapter 13

•

If you are loading your original in the document feeder tray, place the paper, with the print side up, in the
tray as shown below. Place the pages in the tray so that the top of the document goes in first.

Solve a problem

NOTE: Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the
glass.
Cause: The original was placed incorrectly on the glass or in the document feeder tray.

Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part of the main image.
Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the
scanned image manually, or not at all.
Cause: The software was set to automatically crop scanned pictures.

Scanned image has incorrect page layout
Solution:

Turn off autocropping in the software to retain the page layout.

Cause: Automatic cropping was changing the page layout.

136

Solve a problem

Scanned image shows dotted lines instead of text
Solution:

Make a black-and-white copy of the original and then scan the copy.

Cause: If you used the Text image type to scan text that you planned to edit, the scanner might not have
recognized color text. The Text image type scans at 300 x 300 dpi, in black and white.
If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have
recognized the text.

Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document
settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting
the text in different frames (boxes) in the destination application. In the software, select the correct format so
that the scanned text layout and formatting are retained.
Cause: The scan document settings were incorrect.

Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•

Solution 1: Adjust the brightness in the software
Solution 2: Clean the glass and lid
Solution 3: Select the correct OCR language

Solution 1: Adjust the brightness in the software
Solution:

Adjust the brightness in the software, and then rescan the original.
Solve a problem

Cause: The brightness was not set correctly.
If this did not solve the issue, try the next solution.

Solution 2: Clean the glass and lid
Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of
the document lid.
Cause: Debris might have been stuck on the glass or on the back of the document lid. This can cause poorquality scans.
If this did not solve the issue, try the next solution.

Solution 3: Select the correct OCR language
Solution:

Select the correct OCR language in the software.

NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might
not be installed on your computer. To install the OCR software, you must re-insert the software disk and
select OCR under the Custom installation options.
Cause: The scan document settings were not set to the correct optical character recognition (OCR) language.
The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR
language does not match the language in the original, the scanned text might be incomprehensible.

137

Chapter 13

Copy troubleshooting
Use this section to solve these copy problems:
•
•
•
•
•

Nothing happens when I try to copy
Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series)
Parts of the original do not appear or are cut off
Fit to Page is not working as expected
The printout is blank

Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•
•
•

Solution 1: Turn on the product
Solution 2: Make sure that the original is placed correctly
Solution 3: Wait until the product completes the current operation
Solution 4: The product does not support the paper type or envelope
Solution 5: Check for a paper jam

Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the
power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on
the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solve a problem

Solution 2: Make sure that the original is placed correctly
Solution: Load the original on the glass or in the document feeder tray.
• If you are loading your original on the glass, place it print side down on the right front corner as shown below.
To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.

138

Solve a problem

•

Solution 3: Wait until the product completes the current operation
Solution:

Check the On light. If it is blinking, the product is busy.

Cause: The product was busy copying or printing.
If this did not solve the issue, try the next solution.

Solution 4: The product does not support the paper type or envelope
Solution:

Do not use the product to copy onto envelopes or other papers it does not support.
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Chapter 13

Cause: The product did not recognize the paper type.
If this did not solve the issue, try the next solution.

Solution 5: Check for a paper jam
Solution:

Clear the paper jam and remove any torn paper that remains in the product.

NOTE: Remove any staples or clips from the original document.
Cause: The product had a paper jam.

Nothing happens when I try to copy (HP Photosmart Premium Fax C309b
series)
NOTE: This section provides solutions for the HP Photosmart Premium Fax C309b series model.
Refer to the label in the cartridge access area to determine the model number.
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solve a problem

•
•
•
•
•
•
•
•
•

Solution 1: Make sure that the product is turned on
Solution 2: Make sure your computer is turned on
Solution 3: Check the connection between the product and computer
Solution 4: Make sure the HP Photosmart Software is installed on your computer
Solution 5: Make sure the HP Photosmart Software is running on your computer
Solution 6: Make sure that the original is placed correctly
Solution 7: Wait for the product to finish other tasks
Solution 8: Make sure the paper loaded is recognized by the product
Solution 9: Check for a paper jam

Solution 1: Make sure that the product is turned on
Solution: Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the
power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on
the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.

Solution 2: Make sure your computer is turned on
Solution:

Turn on your computer.

Cause: The computer was not turned on.
If this did not solve the issue, try the next solution.

Solution 3: Check the connection between the product and computer
Solution:

Check the connection between the product and computer.

Cause: The product and computer were not communicating with each other.

140

Solve a problem

If this did not solve the issue, try the next solution.

Solution 4: Make sure the HP Photosmart Software is installed on your computer
Solution:

Insert the product installation CD and install the software.

For more information, see the Setup Guide.
Cause: The HP Photosmart Software was not installed on your computer.
If this did not solve the issue, try the next solution.

Solution 5: Make sure the HP Photosmart Software is running on your computer
Solution:

Open the software you installed with the product and try scanning again.

Solve a problem

NOTE: To check to see whether the software is running, right-click on the HP Digital Imaging Monitor
icon in the system tray at the far right of the Windows taskbar. Pick a device in the list, and then click Display
Status.

Cause: The HP Photosmart Software was not running on your computer.
If this did not solve the issue, try the next solution.

Solution 6: Make sure that the original is placed correctly
Solution: Load the original on the glass or in the document feeder tray.
• If you are loading your original on the glass, place it print side down on the right front corner as shown below.
To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.

Copy troubleshooting

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Chapter 13

•

Solve a problem

Solution 7: Wait for the product to finish other tasks
Solution:

Check the On light. If it is blinking, the product is busy.

If the product is performing another task such as printing or scanning, your copy job will be delayed until the
product completes the current task.
Cause: The product was busy with another task.
If this did not solve the issue, try the next solution.

142

Solve a problem

Solution 8: Make sure the paper loaded is recognized by the product
Solution:

Do not use the product to copy onto envelopes or other papers the product does not support.

Related topics
• Recommended papers for printing
Cause: The product did not recognize the inserted paper type.
If this did not solve the issue, try the next solution.

Solution 9: Check for a paper jam
Solution:

Clear the paper jam and remove any torn paper that remains in the product.

NOTE: Remove any staples or clips from the original document.
Cause: The product had a paper jam.

Parts of the original do not appear or are cut off

Solve a problem

Solution: Load the original on the glass or in the document feeder tray.
• If you are loading your original on the glass, place it print side down on the right front corner as shown below.
To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.

•

Copy troubleshooting

143

Chapter 13

Fit to Page is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
NOTE: For HP Photosmart Premium Fax C309b series, the Fit to Page feature is not available through the
control panel.
•
•
•

Solution 1: Scan, enlarge, and then print a copy
Solution 2: Make sure that the original is placed correctly on the glass
Solution 3: Wipe the glass and the back of the document lid

Solution 1: Scan, enlarge, and then print a copy

Solve a problem

Solution: Fit to Page can only enlarge the original up to the maximum percentage allowed by your model.
For example, 200% might be the maximum enlargement percentage allowed by your model. Enlarging a
passport photo by 200% might not enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer, resize the image in the
HP scanning software, and then print a copy of the enlarged image.
Cause: You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.

Solution 2: Make sure that the original is placed correctly on the glass
Solution:

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Load the original print side down on the right front corner of the glass as shown below.

NOTE: You cannot use the document feeder tray with the Fit to Page feature. To use the Fit to Page
feature, the original must be placed print side down on the right front corner of the glass.
Cause: The original was placed incorrectly on the glass or in the document feeder tray.

Solution 3: Wipe the glass and the back of the document lid
Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back
of the document lid.
Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets
anything it detects on the glass as part of the image.

The printout is blank
Solution: Load the original on the glass or in the document feeder tray.
• If you are loading your original on the glass, place it print side down on the right front corner as shown below.
To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.

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If this did not solve the issue, try the next solution.

Chapter 13

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Solve a problem

Fax troubleshooting
Use this section to solve the following fax problems:
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The product is having problems sending and receiving faxes
The product cannot send faxes, but can receive faxes
The product is having problems sending a manual fax
Pages of a fax I sent are missing
The quality of the fax I sent is poor
Parts of a fax I sent are cut off
The fax I sent was blank when it was received
Fax transmission is slow

Solve a problem

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Fax tones are recorded on my answering machine
The product cannot receive faxes, but can send faxes
The product is having problems receiving a manual fax
The product is not answering incoming fax calls
Pages of a fax I received are missing
Faxes are received but do not print
Parts of a fax I received are cut off
The fax I received is blank
The computer to which I am connecting has only one phone port
I hear static on my telephone line since connecting the product
The fax test failed
I am having problems faxing over the Internet using IP phone
The fax log report shows an error

For more Fax troubleshooting, you can access the HP Guided Solutions by clicking .

The product is having problems sending and receiving faxes
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Solution 1: Make sure the product is set up for faxing correctly
Solution 2: Turn on the product
Solution 3: Make sure you are using the correct type of phone cord
Solution 4: Make sure other office equipment is connected correctly
Solution 5: Try removing the splitter
Solution 6: Make sure the telephone wall jack works properly
Solution 7: Check the phone line for noise
Solution 8: Make sure extension phones or other equipment on the phone line are not in use
Solution 9: Make sure the product is connected to an analog phone line
Solution 10: If you use a DSL service, make sure you have a DSL filter installed
Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded
Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone
use
Solution 13: Check for and resolve any error messages
Solution 14: Lower the fax speed
Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time

Solution 1: Make sure the product is set up for faxing correctly
Solution: Make sure you set up the product properly for faxing, based on the equipment and services you
have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing.
Then, run a fax test to check the status of the product and to make sure you set it up properly.
To test your fax setup from the control panel
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.

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Chapter 13

5. Review the report.
• If the test passes and you are still having problems faxing, check the fax settings listed in the report to
verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any problems found.
6. After you pick up the fax report from the HP Photosmart, press OK.
If necessary, resolve any problems found and rerun the test.
The product prints a report with the results of the test. If the test fails, review the report for information on how
to fix the problem.
For more information, see:
•

The fax test failed

Cause: The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.

Solution 2: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press
the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.

Solution 3: Make sure you are using the correct type of phone cord
Solution
Solve a problem

NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the
box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India,
Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have
in your office. Check the end of the cord and compare it to the two types of cords shown below.

Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack.
One end of this special 2-wire phone cord should be connected to the port labeled 1-LINE on the back of the
product and the other end to your telephone wall jack, as shown below.

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Telephone wall jack

Use the phone cord supplied in the box with the product

If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord, and then connect the 2-wire
phone cord to the port labeled 1-LINE on the back of the product.
If the product came with a 2-wire phone cord adapter, you can use it with a 4-wire phone cord, in case the
supplied 2-wire phone cord is too short. Attach the 2-wire phone cord adapter to the port labeled 1-LINE on the
back of the product. Attach your 4-wire phone cord to the open port on the adapter and to the telephone wall
jack. For more information on using the 2-wire phone cord adapter, see the documentation that came with it.
For more information on setting up the product, see the printed documentation that came with the product.
Cause: The wrong phone cord was used to connect the product or the phone cord was plugged into the wrong
port.

Solution 4: Make sure other office equipment is connected correctly
Solution
NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the
box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India,
Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Make sure you have correctly connected the product to the telephone wall jack, and correctly connected any
additional equipment and services that share the phone line with the product.
Use the port labeled 1-LINE on the back of the product to connect to the telephone wall jack. Use the 2-EXT
port to connect to any other equipment, such as an answering machine or a telephone, as shown below.

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If this did not solve the issue, try the next solution.

Chapter 13

Telephone wall jack

Use the phone cord supplied in the box with the product

Telephone (optional)

For more information on setting up the product, see the printed documentation that came with the product.
Cause: Other office equipment (such as an answering machine or a telephone) was not set up properly with
the product.
If this did not solve the issue, try the next solution.

Solution 5: Try removing the splitter
Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into
a telephone wall jack.) If you are using a splitter, remove it and connect the product directly to the telephone
wall jack.
Solve a problem

Cause: You were using a phone line splitter.
If this did not solve the issue, try the next solution.

Solution 6: Make sure the telephone wall jack works properly
Solution: Try connecting a working telephone and phone cord to the telephone wall jack you are using for the
product and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service.
Cause: The telephone wall jack was not working properly.
If this did not solve the issue, try the next solution.

Solution 7: Check the phone line for noise
Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack
and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to
have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1. Press Setup.

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2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
The Advanced Fax Setup menu appears.
3. Press the down arrow button to highlight Error Correction Mode, and then press OK.
The Error Correction Mode menu appears.
4. Press the down arrow button to highlight Off or On.
5. Press OK.
Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing
problems.
If this did not solve the issue, try the next solution.

Solution 8: Make sure extension phones or other equipment on the phone line are not in use
Solution: Make sure extension phones (phones on the same phone line, but not connected to the product) or
other equipment are not in use or off the hook. For example, you cannot use the product for faxing if an extension
phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet.
Cause: Other equipment that uses the same phone line as the product might have been in use.
If this did not solve the issue, try the next solution.

Solution 9: Make sure the product is connected to an analog phone line
Solution: Make sure you connect the product to an analog phone line or you will not be able to send or receive
faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
product to an analog phone line and try sending or receiving a fax.

Cause: The product might have been connected to a telephone wall jack that was set up for digital phones.
If this did not solve the issue, try the next solution.

Solution 10: If you use a DSL service, make sure you have a DSL filter installed
Solution: If you use a DSL service, make sure that you have a DSL filter connected or you will not be able to
fax successfully. The DSL service sends out a digital signal on the phone line that can interfere with the product,
preventing the product from sending and receiving faxes. The DSL filter removes the digital signal and allows
the product to communicate properly with the phone line.
To check if you already have a filter installed, listen to your phone line or dial tone. If you hear noise or static on
the line, you probably do not have a DSL filter installed, or it is installed incorrectly. Obtain a DSL filter from your
DSL provider. If you already have a DSL filter, make sure it is connected correctly.
Cause: The product shares the same phone line with a DSL service and a DSL filter was not connected.
If this did not solve the issue, try the next solution.

Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded
Solution: If the DSL modem is not properly grounded, it can create noise on the phone line. Phone lines with
poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by
plugging a phone into the telephone wall jack and listening for static or other noise.
If you hear noise, turn off your DSL modem.
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NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with your service
provider.

Chapter 13

NOTE: For information on turning your DSL modem off, contact your DSL provider for support.
Completely remove power for at least 15 minutes, and then turn the DSL modem back on.
Listen to the dial tone again.
•

If the dial tone sounds clear (no noise or static), try sending or receiving a fax.
NOTE: You might notice static on the phone line again in the future. If the product stops sending and
receiving faxes, repeat this process.

•

If the phone line is still noisy, contact your phone company.

Cause: The product shares the same phone line with a DSL service and the DSL modem might not have been
properly grounded.
If this did not solve the issue, try the next solution.

Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for
fax and phone use
Solution: Make sure the product is connected to the port that is designated for fax and phone use. Also, make
sure that the terminal adapter is set to the correct switch type for your country/region, if possible.
NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example,
you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If
you have problems when connected to the fax/phone port of your ISDN converter, try using the port
designated for multiple purposes; it might be labeled "multi-combi" or something similar.
For more information on how to set up the product with a PBX phone system or ISDN line, see the printed
documentation that came with the product.
Cause: You were using either a PBX or an ISDN converter/terminal adapter.
Solve a problem

If this did not solve the issue, try the next solution.

Solution 13: Check for and resolve any error messages
Solution: Check the display or your computer for an error message providing information about the problem
and how to solve it. If there is an error, the product will not send or receive a fax until the error condition is
resolved.
You can also check the status of the product by clicking Status in the HP Solution Center.
Cause: Another process caused an error in the product.
If this did not solve the issue, try the next solution.

Solution 14: Lower the fax speed
Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium
(14400) or Slow (9600) if you use one of the following:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An ISDN service
To set the fax speed from the control panel
1. Press Setup.

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2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
3. Press the down arrow button to highlight Fax Speed, and then press OK.
4. Press the down arrow button to select one of the following settings, and then press OK.
Fax speed setting

Fax speed

Fast (33600)

v.34 (33600 baud)

Medium (14400)

v.17 (14400 baud)

Slow (9600)

v.29 (9600 baud)

Cause: The Fax Speed setting was set too fast.
If this did not solve the issue, try the next solution.

Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time
Solution: Try resending your fax at a later time. Also, make sure your Internet service provider supports faxing
over the Internet.
If the problem persists, contact your Internet service provider.
Cause: You were faxing over the Internet using an IP phone, and there was a problem with the transmission.

The product cannot send faxes, but can receive faxes
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Solve a problem

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Make sure the product is set up for faxing correctly
Solution 2: Check the fax number
Solution 3: Dial the fax number more slowly
Solution 4: Check the receiving fax machine for problems

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The fax test failed

Cause: The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.

Solution 2: Check the fax number
Solution: Check to see that the fax number you entered is correct and in the proper format. For example, you
might need to dial a "9" prefix, depending on your phone system.
If your phone line has a PBX system, make sure you are dialing the number for an outside line before dialing
the fax number.
Cause: The number you entered when sending the fax was not in the proper format.
If this did not solve the issue, try the next solution.

Solution 3: Dial the fax number more slowly
Solve a problem

Solution: Insert some pauses in the number sequence to slow the dialing pace. For example, if you need to
access an outside line before dialing the phone number, insert a pause following the access number. If your
number is 95555555, and 9 accesses an outside line, you might insert pauses as follows: 9-555-5555. To enter
a pause in the fax number you are typing, press the symbols button on the keypad (indicated by an asterisk)
until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You
can set the pace of your dialing and respond to prompts as you dial.
For more information, see:
•

Send a fax

Cause: The product might have been dialing too fast or too soon.
If this did not solve the issue, try the next solution.

Solution 4: Check the receiving fax machine for problems
Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones,
the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the
recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.
Cause: The receiving fax machine was having problems.

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The product is having problems sending a manual fax
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
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Solution 1: Ensure that the receiving fax machine can receive a manual fax
Solution 2: Connect the telephone to the correct port
Solution 3: Start sending the fax within 3 seconds of hearing fax tones
Solution 4: Lower the fax speed

Solution 1: Ensure that the receiving fax machine can receive a manual fax
Solution:

Check with the recipient to see if their fax machine can receive faxes manually.

Cause: The recipient's fax machine does not support manual faxing.
If this did not solve the issue, try the next solution.

Solution 2: Connect the telephone to the correct port
Solution
NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the
box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India,
Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Solve a problem

To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the product, as
shown below.

Telephone wall jack

Use the phone cord supplied in the box with the product

Telephone

For more information on setting up the product with your telephone, see the printed documentation that came
with the product.
Cause: The telephone used to initiate the fax call was not connected directly to the product or was not
connected properly.
If this did not solve the issue, try the next solution.

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Solution 3: Start sending the fax within 3 seconds of hearing fax tones
Solution: If you are sending a fax manually, make sure that you press Start Fax within three seconds of
hearing the recipient's fax tones, otherwise the transmission might fail.
Cause: You did not press Start Fax within three seconds of hearing fax tones.
If this did not solve the issue, try the next solution.

Solution 4: Lower the fax speed
Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium
(14400) or Slow (9600) if you use one of the following:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An ISDN service
To set the fax speed from the control panel
1. Press Setup.

Solve a problem

Fax speed setting

Fax speed

Fast (33600)

v.34 (33600 baud)

Medium (14400)

v.17 (14400 baud)

Slow (9600)

v.29 (9600 baud)

Cause: The Fax Speed setting might have been set too fast.

Pages of a fax I sent are missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•

Solution 1: Check the receiving fax machine for problems
Solution 2: Check the phone line for noise
Solution 3: Verify multiple pages are not being picked up from the document feeeder

Solution 1: Check the receiving fax machine for problems
Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones,
the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the
recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems.
Cause: The receiving fax machine was having problems.

Solution 2: Check the phone line for noise
Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack
and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to
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have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1. Press Setup.

Solution 3: Verify multiple pages are not being picked up from the document feeeder
Solution: Print a Last Transaction report to verify the number of pages that were sent. If two or more pages
stuck together and were fed into the document feeder tray at the same time, the number of pages in the report
would not match the actual number of pages. If the number of pages listed in the report does not match the
actual number of pages, you might need to clean the separator pad in the automatic document feeder.

Solve a problem

To print a Last Transaction report
1. Press Setup.

2. Press the down arrow button until Print Report is highlighted, and then press OK.
3. Press the down arrow button until Last Transaction is highlighted, and then press OK.
Cause: Two or more pages were fed through the document feeder tray at the same time.

The quality of the fax I sent is poor
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
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•
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•

Solution 1: Check the phone line for noise
Solution 2: Increase the fax resolution
Solution 3: Make sure the glass is clean
Solution 4: Check the receiving fax machine for problems
Solution 5: Use the Lighter/Darker setting to darken the original when sending the fax

Solution 1: Check the phone line for noise
Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack
and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to

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Solution 2: Increase the fax resolution
Solution:

For the highest-quality fax, change the fax resolution to Fine, Very Fine (if available), or Photo.

Cause: The fax resolution setting was set to a low resolution, such as Standard.
If this did not solve the issue, try the next solution.

Solve a problem

Solution 3: Make sure the glass is clean
Solution: If you are sending a fax from the glass, make a copy to check the quality of the printout. If the quality
of the printout is poor, clean the glass.
Cause: The glass of the product might have been dirty.
If this did not solve the issue, try the next solution.

Solution 5: Use the Lighter/Darker setting to darken the original when sending the fax
Solution: Make a copy to check the quality of the printout. If the printout is too light, you can darken it by
adjusting the Lighter/Darker setting when sending the fax.
Cause: The Lighter/Darker setting might have been set too light. If you were sending a faded, washed out,
or handwritten fax, or a document with a watermark (such as a red seal or stamp), you can change the Lighter/
Darker setting to send the fax darker than the original.

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Parts of a fax I sent are cut off
Solution: Make sure the receiving fax machine can accept the paper size you are using. If not, ask the recipient
if the receiving fax machine has a fit to page setting they can use to reduce the incoming fax to fit standard paper
size such as letter or A4.
Cause: Some fax machines cannot accept faxes larger than letter or A4 paper. The fax was larger than letter
or A4 paper.

The fax I sent was blank when it was received
Load your original print side down on the right front corner of the glass.

Solve a problem

Solution:

Cause: The original was not loaded or was loaded incorrectly.

Fax transmission is slow
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•
•
•

Solution 1: Send the fax in black and white
Solution 2: Lower the fax resolution
Solution 3: Check the phone line for noise
Solution 4: Check the receiving fax machine for problems
Solution 5: Increase the fax speed

Solution 1: Send the fax in black and white
Solution: Sending a fax in color can take longer than sending a black-and-white fax. Try sending the fax in
black and white.
Cause: You were sending a fax in color.

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If this did not solve the issue, try the next solution.

Solution 2: Lower the fax resolution
Solution: For faster transmission, use Standard resolution. This setting provides the fastest possible
transmission with the lowest quality of fax. The default resolution is Fine, which can take longer to send.
Cause: The document contained a lot of graphics or had very fine detail.
If this did not solve the issue, try the next solution.

Solution 3: Check the phone line for noise
Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack
and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to
have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1. Press Setup.

Solve a problem

Solution 5: Increase the fax speed
Solution:

Make sure the Fax Speed option is set to Fast (33600) or Medium (14400).

To set the fax speed from the control panel
1. Press Setup.

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Fax speed

Fast (33600)

v.34 (33600 baud)

Medium (14400)

v.17 (14400 baud)

Slow (9600)

v.29 (9600 baud)

Cause: The Fax Speed option was set to a slow transmission speed.

Fax tones are recorded on my answering machine
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Make sure the answering machine is connected to the correct port
Solution 2: Set up the product to answer faxes automatically

Solution 1: Make sure the answering machine is connected to the correct port
Solution

When you have an answering machine on the same phone line you use for fax calls, you must connect the
answering machine directly to the product using the port labeled 2-EXT, as shown below.

Telephone wall jack

Connect to the IN port on the answering machine

Connect to the OUT port on the answering machine

Telephone (optional)

Answering machine

Use the phone cord supplied in the box with the product

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Chapter 13

Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct.
The number of rings to wait for the product should be greater than the number of rings to answer for the answering
machine. If the answering machine and the product are set to the same number of rings to answer, both devices
will answer the call and fax tones will be recorded on the answering machine.
Set your answering machine to a low number of rings and the product to answer in the maximum number of
rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine
will answer the call and the product will monitor the line. If the product detects fax tones, the product will receive
the fax. If the call is a voice call, the answering machine will record the incoming message.
For more information on setting up the product when you have an answering machine, see Set up the
HP Photosmart for faxing.
Cause: The answering machine was not set up properly with the product or the number or rings to wait setting
was not correct.
If this did not solve the issue, try the next solution.

Solution 2: Set up the product to answer faxes automatically
Solution: Set up the product to answer incoming calls automatically by turning on Auto Answer. If it is turned
off, the product will not monitor incoming calls and receive faxes. In this case, the answering machine will answer
the fax call and record the fax tones.
For more information on setting up the product when you have an answering machine, see the printed
documentation that came with the product.
Cause: The product was set up to receive faxes manually, which means that the product would not answer
incoming calls. You must be available to respond in person to incoming fax calls, or the product will not receive
the fax and your answering machine will record the fax tones.

The product cannot receive faxes, but can send faxes
Solve a problem

Solution 1: Make sure the product is set up for faxing correctly
Solution 2: Check the Auto Answer setting
Solution 3: Set the product to answer faxes manually
Solution 4: If you have a computer dial-up modem on the same phone line as the product, make sure the modem
software is not intercepting the fax
Solution 5: If you have an answering machine on the same phone line as the product, record a new outgoing
message
Solution 6: If you have an answering machine on the same phone line as the product, make sure it is connected
to the correct port
Solution 7: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern
for your fax number
Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings
Solution 9: Make sure other equipment on the phone line is not reducing the fax signal
Solution 10: Clear the memory of the product
Solution 11: Check for error messages on the display

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Then, run a fax test to check the status of the product and to make sure you set it up properly.
To test your fax setup from the control panel
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.

3. Press the down arrow button to highlight Tools, and then press OK.
4. Press the down arrow button to highlight Run Fax Test, and then press OK.
The HP Photosmart displays the status of the test on the display and prints a report.
5. Review the report.
• If the test passes and you are still having problems faxing, check the fax settings listed in the report to
verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any problems found.
6. After you pick up the fax report from the HP Photosmart, press OK.
If necessary, resolve any problems found and rerun the test.
The product prints a report with the results of the test. If the test fails, review the report for information on how
to fix the problem.
For more information, see:
•

The fax test failed

Cause: The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.

Solve a problem

Solution 2: Check the Auto Answer setting
Solution: Depending on your office setup, you might be able to set the product to answer incoming calls
automatically. To find out what the recommended answer mode is for your office setup, see the printed
documentation that came with the product.
If you must have Auto Answer off, you will need to press Start Fax to receive a fax.
Cause: Auto Answer was turned off, which means that the product would not answer incoming calls. You
must be available to respond in person to incoming fax calls in order to receive faxes.
If this did not solve the issue, try the next solution.

Solution 3: Set the product to answer faxes manually
Solution: Set the product to answer faxes manually. You cannot receive faxes automatically if you have a
voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means
you must be available to respond in person to incoming fax calls.
For more information on how to set up the product when you have a voice mail service, see the printed
documentation that came with the product.
Cause: You subscribed to a voice mail service at the same phone number you used for fax calls.
If this did not solve the issue, try the next solution.

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Solution 4: If you have a computer dial-up modem on the same phone line as the product, make
sure the modem software is not intercepting the fax
Solution: If you have a computer dial-up modem on the same phone line as the product, check to make sure
that the software that came with your modem is not set to receive faxes automatically. Modems that are set up
to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the product
from receiving fax calls.
Cause: You had a computer dial-up modem on the same phone line as the product.
If this did not solve the issue, try the next solution.

Solution 5: If you have an answering machine on the same phone line as the product, record a
new outgoing message
Solution: Disconnect the answering machine and then try receiving a fax. If faxing is successful without the
answering machine, the answering machine might be causing the problem. Reconnect the answering machine
and record your outgoing message again.
• Record a message that is approximately 10 seconds in duration.
• Speak slowly and at a low volume when recording your message.
• Leave at least 5 seconds of silence at the end of the voice message.
• There should be no background noise when recording this silent time.
Cause: If you had an answering machine on the same phone line with the product, you might have had one
of the following problems:
• Your outgoing message might have been too long or too loud to allow the product to detect fax tones, and
the sending fax machine might have disconnected.
• Your answering machine might not have had enough quiet time after your outgoing message to allow the
product to detect fax tones. This problem is most common with digital answering machines.
If this did not solve the issue, try the next solution.
Solve a problem

Solution 6: If you have an answering machine on the same phone line as the product, make sure
it is connected to the correct port
Solution
NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the
box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India,
Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
When you have an answering machine on the same phone line you use for fax calls, you must connect the
answering machine directly to the product using the port labeled 2-EXT, as shown below. You also need to set
the correct number of rings to answer for both the answering machine and product.

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Telephone wall jack

Connect to the IN port on the answering machine

Connect to the OUT port on the answering machine

Telephone (optional)

Answering machine

Use the phone cord supplied in the box with the product

Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct.
The number of rings to answer for the product should be greater than the number of rings to answer for the
answering machine. Set your answering machine to a low number of rings and the product to answer in the
maximum number of rings supported by your product. (The maximum number of rings varies by country/region.)
In this setup, the answering machine will answer the call and the product will monitor the line. If the product
detects fax tones, the product will receive the fax. If the call is a voice call, the answering machine will record
the incoming message.
For more information on setting up the product, see Set up the HP Photosmart for faxing.
Cause: The answering machine was not set up properly with the product.
If this did not solve the issue, try the next solution.

Solution 7: If you use a distintive ring service, make sure the Distinctive Ring setting matches
the ring pattern for your fax number
Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through
your telephone company), make sure that the Distinctive Ring setting on the product is set to match. For
example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is
selected as the Distinctive Ring setting.
NOTE: The product cannot recognize some ring patterns, such as those with alternating short and long
ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to
assign a non-alternating ring pattern.
If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the product is set
to All Rings.
Cause: You had a special ring pattern for your fax phone number (using a distinctive ring service through your
telephone company), and the Distinctive Ring setting on the product did not match.
If this did not solve the issue, try the next solution.

Fax troubleshooting

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Chapter 13

Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring setting is
set to All Rings
Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the
product is set to All Rings.
Cause: The Distinctive Ring setting was not set to All Rings (and you were not using a distinctive ring
service).
If this did not solve the issue, try the next solution.

Solution 9: Make sure other equipment on the phone line is not reducing the fax signal
Solution: If the product shares the same phone line with other types of phone equipment, such as an
answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced.
The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your
phone. A reduced fax signal can cause problems during fax reception.
• If you are using a splitter or extension cables, try removing them and connecting the product directly to the
telephone wall jack.
• To find out if other equipment is causing a problem, disconnect everything except the product from the phone
line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or
more pieces of the other equipment is causing problems; try adding them back one at a time and receiving
a fax each time, until you identify which equipment is causing the problem.
Cause: The fax signal level might not have been strong enough, which can cause fax reception problems.
If this did not solve the issue, try the next solution.

Solution 10: Clear the memory of the product

Solve a problem

Solution: If Backup Fax Reception is enabled and there is an error condition on the product, the memory
might become full of faxes that have not yet been printed and the product will stop answering calls. If an error
condition exists that is preventing the product from printing faxes, review the display for information on the error
condition. Make sure:
• The product is on. Press the On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the
print cartridge carriage (including any packing materials), and then turn on the product again.
• The print cartridge door is closed. If not, close the print cartridge door, as shown below:

Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory.
To clear the memory, you can also delete the faxes stored in memory by turning off the product.
Cause: The memory of the product was full.
166

Solve a problem

If this did not solve the issue, try the next solution.

Solution 11: Check for error messages on the display
Solution: If an error condition exists that is preventing the product from printing faxes, review the display for
information on the error condition. Make sure:
• The product is on. Press the On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the
print cartridge carriage (including any packing materials), and then turn on the product again.
• The print cartridge door is closed. If not, close the print cartridge door, as shown below:

After you resolve any problems found, the product can begin answering incoming fax calls.
Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was
set to Off.

The product is having problems receiving a manual fax
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Lower the fax speed
Solution 2: Check for error messages on the display

Solution 1: Lower the fax speed
Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium
(14400) or Slow (9600) if you use one of the following:
• An Internet phone service
• A PBX system
• Fax over Internet Protocol (FoIP)
• An ISDN service
To set the fax speed from the control panel
1. Press Setup.

Fax troubleshooting

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Solve a problem

NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear
the message and resume faxing.

Chapter 13

Fax speed

Fast (33600)

v.34 (33600 baud)

Medium (14400)

v.17 (14400 baud)

Slow (9600)

v.29 (9600 baud)

Cause: The Fax Speed setting might have been set too fast.
If this did not solve the issue, try the next solution.

Solution 2: Check for error messages on the display
Solution: If an error condition exists that is preventing the product from printing faxes, review the display for
information on the error condition. Make sure:
• The product is on. Press the On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the
print cartridge carriage (including any packing materials), and then turn on the product again.
• The print cartridge door is closed. If not, close the print cartridge door, as shown below:
Solve a problem

NOTE: If the product has an alignment message, you might be able to press the button next to OK to clear
the message and resume faxing.
After you resolve any problems found, the product can begin answering incoming fax calls.
Cause: An error condition was preventing the product from receiving faxes and Backup Fax Reception was
set to Off.

168

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The product is not answering incoming fax calls
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•
•
•
•

Solution 1: Turn on the product
Solution 2: Check the Auto Answer setting
Solution 3: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern
for your fax number
Solution 4: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings
Solution 5: Clear the memory of the product
Solution 6: Check for error messages on the display

Solution 1: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press
the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.

If this did not solve the issue, try the next solution.

Solution 3: If you use a distintive ring service, make sure the Distinctive Ring setting matches
the ring pattern for your fax number
Solution: If you have a special ring pattern for your fax phone number (using a distinctive ring service through
your telephone company), make sure that the Distinctive Ring setting on the product is set to match. For
example, if the phone company has assigned your number a double ring pattern, make sure Double Rings is
selected as the Distinctive Ring setting.
NOTE: The product cannot recognize some ring patterns, such as those with alternating short and long
ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to
assign a non-alternating ring pattern.
If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the product is set
to All Rings.
Cause: You had a special ring pattern for your fax phone number (using a distinctive ring service through your
telephone company), and the Distinctive Ring setting on the product did not match.
If this did not solve the issue, try the next solution.

Fax troubleshooting

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Solve a problem

Cause: Auto Answer was turned off, which means that the product would not answer incoming calls. You
must be available to respond in person to incoming fax calls in order to receive faxes.

Chapter 13

Solution 4: If you do not use a distintive ring service, make sure the Distinctive Ring setting is
set to All Rings
Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the
product is set to All Rings.
Cause: The Distinctive Ring setting was not set to All Rings (and you were not using a distinctive ring
service).
If this did not solve the issue, try the next solution.

Solution 5: Clear the memory of the product
Solution: If Backup Fax Reception is enabled and there is an error condition on the product, the memory
might become full of faxes that have not yet been printed and the product will stop answering calls. If an error
condition exists that is preventing the product from printing faxes, review the display for information on the error
condition. Make sure:
• The product is on. Press the On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the
print cartridge carriage (including any packing materials), and then turn on the product again.
• The print cartridge door is closed. If not, close the print cartridge door, as shown below:

Solve a problem

Solution 6: Check for error messages on the display
Solution: If an error condition exists that is preventing the product from printing faxes, review the display for
information on the error condition. Make sure:
• The product is on. Press the On button to turn on the product.
• The product is set up correctly for faxing. See the printed documentation for more information.
• There is paper loaded in the input tray.
• There is no paper jam.
• The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the
print cartridge carriage (including any packing materials), and then turn on the product again.
• The print cartridge door is closed. If not, close the print cartridge door, as shown below:

170

Solve a problem

Pages of a fax I received are missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Load paper in the input tray
Solution 2: Check the sending fax machine for problems

Solution 1: Load paper in the input tray
Make sure you have paper loaded correctly.

If you have Backup Fax Reception enabled, the product might have stored the fax in memory upon reception.
After you have correctly loaded the paper in the input tray, the product automatically begins printing all the
unprinted faxes from memory, in the order they were received. If you do not have Backup Fax Reception
enabled, or if the fax was not stored in memory for some reason (for example, if the product was out of memory),
you will need to contact the sender and ask for the fax to be resent.
For more information, see:
•

Load media

Cause: The paper was not loaded correctly in the input tray.
If this did not solve the issue, try the next solution.

Solution 2: Check the sending fax machine for problems
Solution: Check with the sender to find out how many pages were sent. The sending fax machine might have
failed to feed each page of the original.
Cause: The sending fax machine was having problems.

Faxes are received but do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Clear any paper jams and make sure paper is loaded in the input tray
Solution 2: Check for error messages on the display
Fax troubleshooting

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Solution:

Chapter 13

Solution 1: Clear any paper jams and make sure paper is loaded in the input tray
Solution: The product might have a paper jam or be out of paper. If you have Backup Fax Reception enabled,
the product might have stored the fax in memory upon reception. After clearing the paper jam or loading paper
in the input tray, the product automatically begins printing all the unprinted faxes from memory, in the order they
were received. If you do not have Backup Fax Reception enabled, or if the fax was not stored in memory for
some reason (for example, if the product was out of memory), ask the sender to resend the fax.
For more information, see:
•

Load media

Cause: The product had a paper jam or was out of paper.
If this did not solve the issue, try the next solution.

Solve a problem

Parts of a fax I received are cut off
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Check the sending fax machine for problems
Solution 2: Make sure paper is loaded in the input tray

Solution 1: Check the sending fax machine for problems
Solution:
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Solve a problem

Check with the sender to see if the sending fax machine is having problems.

Cause: The sending fax machine had a problem.
If this did not solve the issue, try the next solution.

Solution 2: Make sure paper is loaded in the input tray
Solution:

Make sure you have paper loaded correctly.

For more information, see:
•

Load media

Cause: The paper-width guide was not positioned correctly.
If this did not solve the issue, try the next solution.

The fax I received is blank
Solution:

Check with the sender to see if the sending fax machine is having problems.

Cause: The sending fax machine had a problem.

The computer to which I am connecting has only one phone port

To set up the product on a shared fax/voice line with a computer dial-up modem
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT
on the back of the product.
2. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the product.
NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the product, you
might not be able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
3. Remove the white plug from the port labeled 2-EXT on the back of the product.
4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the product. Connect
the other end of the phone cord to the parallel splitter on the side with the single phone port.
5. Unplug your computer modem from the telephone wall jack, and connect it to the parallel splitter on the side
with two phone ports.

Fax troubleshooting

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Solution: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the
box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.

Chapter 13

6. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the product
will not be able to receive faxes.
7. (Optional) Connect a phone to the other open phone port on the parallel splitter.
Back view of the product

Solve a problem

Telephone wall jack

Phone cord connected to the 2-EXT port

Parallel splitter

Telephone (optional)

Computer with modem

Phone cord supplied in the box with the product connected to the 1-LINE port

8. Now you need to decide how you want the product to answer calls, automatically or manually:
• If you set up the product to answer calls automatically, it answers all incoming calls and receives faxes.
The product will not be able to distinguish between fax and voice calls in this case; if you suspect the
call is a voice call, you will need to answer it before the product answers the call. To set up the product
to answer calls automatically, turn on the Auto Answer setting.
• If you set up the product to answer faxes manually, you must be available to respond in person to
incoming fax calls or the product cannot receive faxes. To set up the product to answer calls manually,
turn off the Auto Answer setting.
9. Run a fax test.
If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine,
you will need to answer the fax call manually.
To set up the product on a shared fax/voice line with a computer dial-up modem and answering machine
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT
on the back of the product.
2. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the product.
NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the product, you
might not be able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
3. Remove the white plug from the port labeled 2-EXT on the back of the product.

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Solve a problem

4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the product. Connect
the other end of the phone cord to the parallel splitter on the side with the single phone port.
5. Unplug your computer modem from the telephone wall jack, and connect it to the parallel splitter on the side
with two phone ports.
6. Connect your answering machine to the other open phone port on the parallel splitter.
NOTE: If you do not connect your answering machine in this way, fax tones from a sending fax machine
might be recorded on your answering machine, and you might not be able to receive faxes with the
product.
7. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.

Telephone wall jack

Phone cord connected to the 2-EXT port

Parallel splitter

Telephone (optional)

Answering machine

Computer with modem

Phone cord supplied in the box with the product connected to the 1-LINE port

Solve a problem

Back view of the product

8. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the product
will not be able to receive faxes.
9. Turn on the Auto Answer setting.
10. Change the number of rings to wait on the product to the maximum number of rings supported by your
product. (The maximum number of rings varies by country/region.)
11. Set your answering machine to answer after a low number of rings.
12. Run a fax test.
When the phone rings, your answering machine will answer after the number of rings you have set, and then
play your recorded greeting. The product monitors the call during this time, "listening" for fax tones. If incoming
fax tones are detected, the product will emit fax reception tones and receive the fax; if there are no fax tones,
the product stops monitoring the line and your answering machine can record a voice message.

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Chapter 13

To set up the product on a shared fax/voice line with a computer dial-up modem and voice mail service
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT
on the back of the product.
2. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the product.
NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the product, you
might not be able to fax successfully. This special phone cord is different from the phone cords you might
already have in your home or office.
3. Remove the white plug from the port labeled 2-EXT on the back of the product.
4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the product. Connect
the other end of the phone cord to the parallel splitter on the side with the single phone port.
5. Unplug your computer modem from the telephone wall jack, and connect it to the parallel splitter on the side
with two phone ports.
6. If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE: If you do not turn off the automatic fax reception setting in your modem software, the product
will not be able to receive faxes.
7. (Optional) Connect a phone to the other open phone port on the parallel splitter.
Back view of the product

Solve a problem
1

Telephone wall jack

Phone cord connected to the 2-EXT port

Parallel splitter

Telephone (optional)

Computer with modem

Phone cord supplied in the box with the product connected to the 1-LINE port

8. Turn off the Auto Answer setting.
9. Run a fax test.
If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine,
you will need to answer the fax call manually.

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Solve a problem

I hear static on my telephone line since connecting the product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•

Solution 1: Make sure the product is set up for faxing correctly
Solution 2: Try removing the splitter
Solution 3: Try another power outlet

The fax test failed

Cause: The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.

Solution 2: Try removing the splitter
Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into
a telephone wall jack.) If you are using a splitter, remove it and connect the product directly to the telephone
wall jack.
Cause: You were using a phone line splitter.
If this did not solve the issue, try the next solution.

Solution 3: Try another power outlet
Solution:

Try connecting to another power outlet.

Cause: You were not using a proper power outlet for the product.

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To test your fax setup from the control panel
1. Load letter or A4 unused plain white paper into the input tray.
2. Press Setup.

Chapter 13

The fax test failed
If you tried to run the fax test from your computer and the fax test failed to run, the product might be busy with another
task or have an error condition preventing it from running the fax test.
What to check
• The product is set up properly, connected to a power supply, and is connected to your computer. For more
information on setting up the product, see the Setup Guide that came with the product.
• The product is turned on. If it is not, press the On button to turn on the product.
• The print cartridges are installed correctly, the print cartridge carriage is not blocked, and the print cartridge door
is closed.
• The product is not currently busy with another task such as aligning the printer. Check the display. If the product
is busy, wait until it completes the current task and run the fax test again.
• The rear door is attached to the back of the product.
• There are no error messages on the display. If there is an error message, resolve the problem and run the fax
test again.
If you run the fax test and the product reports that the test failed, read the following information carefully to determine
how to correct any problems with your fax setup. Different portions of the fax test might fail for different reasons.
•
•
•
•
•
•

The "Fax Hardware Test" failed
The "Fax Connected to Active Telephone Wall Jack" test failed
The "Phone Cord Connected to Correct Port on Fax" test failed
The "Using Correct Type of Phone Cord with Fax" test failed
The "Fax Line Condition" test failed
The "Dial Tone Detection" test failed

The "Fax Hardware Test" failed

Solve a problem

Solution
• Turn off the product by pressing the On button located on the control panel and then unplug the power cord
from the back of the product. After a few seconds, plug the power cord back in and turn the power on. Run
the test again. If the test fails again, continue reviewing the troubleshooting information in this section.
NOTE: Depending how long the product is unplugged, the date and time might be erased. You might
need to reset the date and time later, when you plug the power cord back in.
•
•

Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
If you are running the test from the Fax Setup Wizard, make sure the product is not busy completing another
task, such as making a copy. Check the display for a message indicating that the product is busy. If it is
busy, wait until it is finished and in the idle state, before running the test.

After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for
faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP Support. Go
to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.

The "Fax Connected to Active Telephone Wall Jack" test failed
Solution
• Check the connection between the telephone wall jack and the product to make sure the phone cord is
secure.
• Make sure you use the phone cord that came with the product. If you do not use the supplied phone cord to
connect from the telephone wall jack to the product, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the product, run the fax test again.
• Make sure you have correctly connected the product to the telephone wall jack. Using the phone cord
supplied in the box with the product, connect one end to your telephone wall jack, then connect the other
178

Solve a problem

end to the port labeled 1-LINE on the back of the product. For more information on setting up the product
for faxing, see the printed documentation.

•

Telephone wall jack

Use the phone cord supplied in the box with the product

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the
telephone wall jack.
Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product
and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them
check the line.
Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

The "Phone Cord Connected to Correct Port on Fax" test failed
Solution:

Plug the phone cord into the correct port.

To plug the phone cord into the correct port
1. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the back of the product.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or
receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering
machine or a telephone.

Fax troubleshooting

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After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for
faxing.

Chapter 13

Telephone wall jack

Use the phone cord supplied in the box with the product

2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it
passes and the product is ready for faxing.
3. Try to send or receive a test fax.

The "Using Correct Type of Phone Cord with Fax" test failed
Solution
• Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall
jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the product
and the other end to your telephone wall jack, as shown below.

Solve a problem

•

180

Telephone wall jack

Phone cord supplied in the box with the product

Check the connection between the telephone wall jack and the product to make sure the phone cord is
secure.

Solve a problem

The "Fax Line Condition" test failed
Solution
• Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes.
To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If
you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
product to an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the product to make sure the phone cord is
secure.
• Make sure you have correctly connected the product to the telephone wall jack. Using the phone cord
supplied in the box with the product, connect one end to your telephone wall jack, then connect the other
end to the port labeled 1-LINE on the back of the product. For more information on setting up the product
for faxing, see the printed documentation that came with the product.
• Other equipment, which uses the same phone line as the product, might be causing the test to fail. To find
out if other equipment is causing a problem, disconnect everything except the product from the phone line,
and then run the test again.
◦ If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at a time and rerunning the test each time,
until you identify which piece of equipment is causing the problem.
◦ If the Fax Line Condition Test fails without the other equipment, connect the product to a working phone
line and continue reviewing the troubleshooting information in this section.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for
faxing. If the Fax Line Condition Test continues to fail and you experience problems faxing, contact your
telephone company and have them check the phone line.

The "Dial Tone Detection" test failed
Solution
• Other equipment, which uses the same phone line as the product, might be causing the test to fail. To find
out if other equipment is causing a problem, disconnect everything except the product from the phone line,
and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one
or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the
test each time, until you identify which piece of equipment is causing the problem.
• Try connecting a working phone and phone cord to the telephone wall jack that you are using for the product
and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them
check the line.
• Make sure you have correctly connected the product to the telephone wall jack. Using the phone cord
supplied in the box with the product, connect one end to your telephone wall jack, then connect the other
end to the port labeled 1-LINE on the back of the product. For more information on setting up the product
for faxing, see the printed documentation that came with the product.

Fax troubleshooting

181

Solve a problem

NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with your service
provider.

Chapter 13

•

•
•

•

Telephone wall jack

Use the phone cord supplied in the box with the product

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the
telephone wall jack.
If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the
test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your country/region. If the country/
region setting is not set or is set incorrectly, the test might fail and you might have problems sending and
receiving faxes.
Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes.
To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If
you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
product to an analog phone line and try sending or receiving a fax.
NOTE: If you are unsure of the kind of phone line you have (analog or digital), check with your service
provider.

Solve a problem

After you resolve any problems found, run the fax test again to make sure it passes and the product is ready for
faxing. If the Dial Tone Detection Test continues to fail, contact your telephone company and have them check
the phone line.

I am having problems faxing over the Internet using IP phone
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•

Solution 1: Change the fax speed
Solution 2: Make sure the phone cord is connected to the correct port on the product
Solution 3: Make sure the telephone company supports faxing over the Internet

Solution 1: Change the fax speed
Solution: If you experience problems sending and receiving faxes while using an Internet fax service, use a
slower fax speed. You can do this by changing the Fax Speed setting from Fast (33600) (the default) to Medium
(14400) or Slow (9600).
To set the fax speed from the control panel
1. Press Setup.

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Solve a problem

Fax speed

Fast (33600)

v.34 (33600 baud)

Medium (14400)

v.17 (14400 baud)

Slow (9600)

v.29 (9600 baud)

Cause: The fax over Internet Protocol (FoIP) service might not have worked properly when the product was
sending and receiving faxes at high speed (33600 bps).
If this did not solve the issue, try the next solution.

Solution 2: Make sure the phone cord is connected to the correct port on the product
Solution: You can only send and receive faxes by connecting a phone cord to the port labeled 1-LINE on the
product. This means that your connection to the Internet must be done either through a converter box (which
supplies regular analog phone jacks for fax connections) or your telephone company.
Cause: The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.

Solution 3: Make sure the telephone company supports faxing over the Internet

Cause: Your telephone company did not support faxing over the Internet.

The fax log report shows an error
Solution: Review the following table for information on the error codes in the Fax Log report. This information
can help you troubleshoot any problems you encounter when using the fax features of the product. The table
also indicates which codes are specific to Error Correction Mode (ECM). If the same error appears repeatedly,
try turning off ECM.
Error code

Error definition

(223 Error Correction Mode)

One or more received pages might not be readable.

224
225-231

There is a feature incompatibility with the sending fax
machine.

232-234

The telephone connection was lost.

(235-236 Error Correction Mode)
237
238
(239-241 Error Correction Mode)

The sending fax machine sent an unexpected
communication.

242

The sending fax machine is attempting to receive instead of
send.

243-244

The sending fax machine prematurely ended the session.

(245-246 Error Correction Mode)

Fax troubleshooting

183

Solve a problem

Solution: Check with your telephone company to make sure their Internet phone service supports faxing. If
they do not support faxing, you will not be able to send and receive faxes through the Internet.

Chapter 13
(continued)
Error code

Error definition

247-248

There was a communication error with the sending fax
machine.

(249-251 Error Correction Mode)
252

Telephone line conditions were too poor to receive a fax.

253

The sending fax machine attempted to use an unsupported
page width.

281

The telephone connection was lost.

(282 Error Correction Mode)
283-284
(285 Error Correction Mode)
286
290

There was a communication error with the sending fax
machine.

291

The received fax could not be stored.

314-320

There is a feature incompatibility with the receiving fax
machine.

321

There was a communication error with the receiving fax
machine.

322-324

Telephone line conditions were too poor to send a fax.

(325-328 Error Correction Mode)

The receiving fax machine indicated one or more pages
might not be readable.

329-331
332-337
(338-342 Error Correction Mode)

The receiving fax machine sent an unexpected
communication.

343
344-348

The telephone connection was lost.

Solve a problem

(349-353 Error Correction Mode)
354-355
356-361

The receiving fax machine prematurely ended the session.

(362-366 Error Correction Mode)
367-372
(373-377 Error Correction Mode)

There was a communication error with the receiving fax
machine.

378-380
381

The telephone connection was lost.

382

The receiving fax machine stopped accepting pages.

383

The telephone connection was lost.

390-391

There was a communication error with the receiving fax
machine.

To change the ECM setting from the control panel
1. Press Setup.

2. Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
The Advanced Fax Setup menu appears.

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Solve a problem

3. Press the down arrow button to highlight Error Correction Mode, and then press OK.
The Error Correction Mode menu appears.
4. Press the down arrow button to highlight Off or On.
5. Press OK.
Cause: If there is a problem or error encountered during sending or receiving a fax, a Fax Log report will print.

Errors
This section contains the following categories of messages about your product:
•
•
•
•
•
•

Product messages
File messages
General user messages
Paper messages
Power and connection messages
Ink cartridge and printhead messages

Product messages
The following is a list of product-related error messages:
•
•
•
•
•
•

Firmware revision mismatch
Memory is full
Photo tray problem
Photo tray cannot engage
Photo tray cannot disengage
Missing HP Photosmart Software

Solution:

Solve a problem

Firmware revision mismatch
Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: The revision number of the product firmware did not match the revision number of the software.

Memory is full
Solution:

Try making fewer copies at a time.

Cause: The document you were copying exceeded the memory of the product.

Photo tray problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•
•
•
•

Solution 1: Load more paper in the photo tray
Solution 2: Make sure paper is loaded correctly in the photo tray
Solution 3: Remove excess paper from the photo tray
Solution 4: Make sure the sheets of paper are not stuck together
Solution 5: Make sure the photo paper is not curled
Solution 6: Load one sheet of paper at a time

Errors

185

Chapter 13

Solution 1: Load more paper in the photo tray
Solution: If the photo tray is empty or there are only a few sheets remaining, load more paper in the photo
tray. If there is paper in the photo tray, remove the paper, tap the stack of paper against a flat surface, and reload
the paper into the photo tray. Follow the prompts on the display or the computer screen to continue your print
job.
Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher
than the top of the paper-width guide.
Cause: There was not enough paper in the photo tray.
If this did not solve the issue, try the next solution.

Solution 2: Make sure paper is loaded correctly in the photo tray
Solution:

Make sure you have paper loaded correctly in the photo tray.

For more information, see:
•

Load media

Cause: The paper was not feeding properly because it was loaded incorrectly.
If this did not solve the issue, try the next solution.

Solution 3: Remove excess paper from the photo tray
Solution: Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is
no higher than the top of the paper-width guide.
Cause: There was too much paper loaded in the photo tray.
If this did not solve the issue, try the next solution.
Solve a problem

Solution 4: Make sure the sheets of paper are not stuck together
Solution: Remove the paper from the photo tray and shuffle the paper so it does not stick together. Reload
the paper into the photo tray and try printing again.
Cause: Two or more pieces of paper were stuck together.
If this did not solve the issue, try the next solution.

Solution 5: Make sure the photo paper is not curled
Solution: If the photo paper is curled, place the paper in a plastic bag and gently bend it the opposite direction
of the curl until the paper lies flat. If the problem persists, use photo paper that is not curled.
Cause: The photo paper was curled.
If this did not solve the issue, try the next solution.

Solution 6: Load one sheet of paper at a time
Solution:

Try loading just one sheet of photo paper in the photo tray at a time.

Cause: Paper might not feed properly if you are using the product in an extremely high- or low-humidity
environment.

186

Solve a problem

Photo tray cannot engage
Solution: Remove the output tray, and then replace it. Push the output tray in as far as it will go. Make sure
the output is lowered all the way and lays flat.
Cause: The output tray was not inserted all the way.

Photo tray cannot disengage
Solution:

Push the output tray all the way down.

Cause: The output tray was not lowered all the way.

Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•
•

Solution 1: Install the HP Photosmart Software
Solution 2: Turn on the product
Solution 3: Turn on the computer
Solution 4: Check the connection from the product to your computer

Solution 1: Install the HP Photosmart Software
Install the HP Photosmart Software that came with the product. If it is installed, restart your computer.

To install the HP Photosmart Software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart Software.
3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the
product.
Cause: The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.

Solution 2: Turn on the product
Solution:

Turn on the product.

Cause: The product was turned off.
If this did not solve the issue, try the next solution.

Solution 3: Turn on the computer
Solution:

Turn on the computer

Cause: The computer was turned off.
If this did not solve the issue, try the next solution.

187

Solve a problem

Solution:

Chapter 13

the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the
respective connections are active and the product is turned on.

For more information on setting up the product and connecting it to your computer, see the Start Here guide
that came with the product.
Cause: The product was not properly connected to the computer.

File messages
The following is a list of file-related error messages:

Solve a problem

•
•
•
•
•
•
•

Error reading or writing the file
Unreadable files. NN files could not be read
Photos not found
File not found
Invalid file name
Supported file types for the product
File corrupted

Error reading or writing the file
Solution:

Check to see if you have the right folder and file name.

Cause: The product software could not open or save the file.

Unreadable files. NN files could not be read
Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital
camera. If you already transferred the files to your computer, try printing those files by using the product software.
The copies might not be damaged.
Cause: Some of the files on the inserted memory card or attached storage device were damaged.

Photos not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

188

Solution 1: Reinsert the memory card
Solution 2: Print photos from the computer

Solve a problem

Solution 1: Reinsert the memory card
Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you
already transferred the files to your computer, try printing those files by using the product software. The copies
might not be damaged.
Cause: Some of the files on the inserted memory card or attached storage device were damaged.
If this did not solve the issue, try the next solution.

Solution 2: Print photos from the computer
Solution: Take some photos with your digital camera, or if you previously saved photos on your computer,
you can print them using the product software.
Cause: No photos were found on the memory card.

File not found
Solution:

Close some applications and try the task again.

Cause: There was not enough available memory on your computer to create a print preview file.

Invalid file name
Solution:

Make sure that you are not using any invalid symbols in the file name.

Cause: The file name you entered was invalid.

The product software only recognizes JPG and TIF images.

File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Reinsert the memory card in the product
Solution 2: Reformat the memory card in your digital camera.

Solution 1: Reinsert the memory card in the product
Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you
already transferred the files to your computer, try printing those files by using the product software. The copies
might not be damaged.
Cause: Some of the files on the inserted memory card or attached storage device were damaged.
If this did not solve the issue, try the next solution.

Solution 2: Reformat the memory card in your digital camera.
Solution: Check the computer screen for an error message telling you that the images on the memory card
are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital camera.

Errors

189

Solve a problem

Supported file types for the product

Chapter 13

General user messages
The following is a list of messages related to common user errors:
•
•
•
•
•
•
•
•

Memory card error
Cannot crop
Out of disk space
Card access error
Use only one card at a time
Card is inserted incorrectly
Card is damaged
Card is not fully inserted

Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•

Solution 1: Remove all but one memory card
Solution 2: Remove the memory card and reinsert it correctly
Solution 3: Push the memory card all the way forward

Solution 1: Remove all but one memory card
Solve a problem

Solution: Remove all but one memory card. The product reads the remaining memory card and displays the
first photo stored on the memory card.
Cause: There were two or more memory cards inserted into the product at the same time.
If this did not solve the issue, try the next solution.

Solution 2: Remove the memory card and reinsert it correctly
Solution: Remove the memory card and reinsert it correctly. The label of the memory card faces up and should
be readable as you insert it into the slot.
Cause: You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.

Solution 3: Push the memory card all the way forward
Solution:

Remove the memory card and reinsert it in the memory card slot until it stops.

Cause: You had not fully inserted the memory card.

190

Solve a problem

Cannot crop
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Close some applications or restart your computer
Solution 2: Empty the Recycle Bin on your desktop

Solution 1: Close some applications or restart your computer
Solution: Close all unnecessary applications. This includes applications that run in the background, such as
screensavers and virus checkers. (If you turn off your virus checker, remember to turn it back on after you finish.)
Try restarting your computer to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause: The computer did not have enough memory.
If this did not solve the issue, try the next solution.

Solution 2: Empty the Recycle Bin on your desktop
Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for
example, delete temporary files.
Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk.

Out of disk space
Solution:

Close some applications and try the task again.

Card access error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•

Solution 1: Remove all but one memory card
Solution 2: Remove the memory card and reinsert it correctly
Solution 3: Push the memory card all the way forward

Solution 1: Remove all but one memory card
Solution: Remove all but one memory card. The product reads the remaining memory card and displays the
first photo stored on the memory card.
Cause: There were two or more memory cards inserted into the product at the same time.
If this did not solve the issue, try the next solution.

Errors

191

Solve a problem

Cause: The computer did not have enough memory.

Chapter 13

Solution 3: Push the memory card all the way forward
Solution:

Remove the memory card and reinsert it in the memory card slot until it stops.

Cause: You had not fully inserted the memory card.

Use only one card at a time
Solution:

You can insert only one memory card at a time.

If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear
on the computer screen. Remove the additional memory card to resolve the problem.
Cause: There were two or more memory cards inserted into the product at the same time.

Card is inserted incorrectly
Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then
push the card forward into the appropriate slot until the Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then
remain lit.
Cause: You had inserted the memory card backwards or upside down.

Card is damaged
Solution: Reformat your memory card in your camera or format your memory card in a Windows XP computer
by selecting the FAT format. For more information, see the documentation that came with your digital camera.

Solve a problem

CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously
transferred the photos from your memory card to a computer, try printing the photos from the computer.
Otherwise, you will need to retake any photos you might have lost.
Cause: You formatted the card on a Windows XP computer. By default, Windows XP will format a memory
card of 8 MB or less and 64 MB or more with the FAT32 format. Digital cameras and other devices use the FAT
(FAT16 or FAT12) format and cannot recognize a FAT32 formatted card.

Card is not fully inserted
Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then
push the card forward into the appropriate slot until the Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then
remain lit.
Cause: You had not fully inserted the memory card.

Paper messages
The following is a list of paper-related error messages:
•

192

Ink is drying

Solve a problem

Ink is drying
Solution: Two-sided printing requires the printed sheets to be dry before printing on the back side. Wait until
the product pulls the printed sheet to print on the back side.
Cause: Transparencies and some other media require a drying time that is longer than normal.

Power and connection messages
The following is a list of power- and connection-related error messages:
•

Improper shutdown

Improper shutdown
Solution:

Press the On button to turn the product on and off.

Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning
off the switch on a power strip or by using a wall switch, the product can be damaged.

Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
Cartridges in wrong slot
General printer error
Incompatible ink cartridges
Incompatible printhead
Ink alert
Ink cartridge problem
Ink service capacity warning
Ink system failure
Check ink cartridges
Install printhead and then cartridges
Non-HP cartridge
Original HP ink depleted
Previously used genuine HP cartridge
Printhead appears to be missing or damaged
Printhead problem
Problem with printer preparation
Ink cartridge is missing, incorrectly installed, or not intended for your product

Solve a problem

•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Cartridges in wrong slot
Solution: Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges
to color and icon for each slot.

Errors

193

Chapter 13

Printing cannot occur without one of each type of ink cartridge inserted into the correct slot.
For more information, see:
•

Replace the cartridges

Cause: The indicated ink cartridges were inserted into the wrong slots.

General printer error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Reset the product
Solution 2: Contact HP support

Solution 1: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press
the On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.

Solution 2: Contact HP support
Solution:

Write down the error code provided in the message, and then contact HP support. Go to:

www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Solve a problem

Cause: There was a problem with the product.

Incompatible ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Check to see if the ink cartridges are compatible
Solution 2: Contact HP support

Solution 1: Check to see if the ink cartridges are compatible
Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible
ink cartridges, see the printed documentation that came with the product.
If you are using ink cartridges that are not compatible with the product, replace the indicated ink cartridges with
ink cartridges that are compatible.
CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
•
•

Order ink supplies
Replace the cartridges

Cause: The indicated ink cartridges were not intended for use in this product as it was currently configured.

194

Solve a problem

If this did not solve the issue, try the next solution.

Solution 2: Contact HP support
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: The ink cartridges were not intended for use in this product.

Incompatible printhead
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: The printhead was not intended for use in this product, or it was damaged.

Ink alert
Solution: When you receive an Ink Alert message, you do not need to replace the indicated ink cartridge.
However, the amount of ink might be low enough to cause poor print quality. Follow any prompts on the display
to continue.

If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product,
the ink level indicator might be inaccurate or unavailable.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert
message, consider having replacement ink cartridges available to avoid possible printing delays. You do not
need to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
•

Replace the cartridges

Cause: The indicated ink cartridges did not have enough ink to print properly.

Ink cartridge problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•
•
•

Solution 1: Install the ink cartridges correctly
Solution 2: Close the print carriage latch
Solution 3: Clean the electrical contacts
Solution 4: Replace the ink cartridge
Solution 5: Contact HP support

Errors

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Solve a problem

CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.

Chapter 13

Solution 1: Install the ink cartridges correctly
Solution:
error.

Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this

To make sure the ink cartridges are properly installed
1. Make sure the product is turned on.
2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.

The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and
color.

Solve a problem

4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely
down.
5. Press down on any cartridges that are sticking up.
They should snap down into place.
6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge
access door and check if the error message has gone away.
• If the message has gone away, stop troubleshooting here. The error has been resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge
to release it from the slot.

196

Solve a problem

8. Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not
make a snapping noise, the tab might need to be readjusted.
9. Remove the ink cartridge from the slot.
10. Gently bend the tab away from the ink cartridge.

Solve a problem

CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches).

11. Reinstall the ink cartridge.
It should now snap down into place.

12. Close the ink cartridge access door, and check if the error message has gone away.
13. If you still receive the error message, turn the product off, and then on again.
Cause: The indicated ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.

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197

Chapter 13

Solution 2: Close the print carriage latch
Solution: Lift the latch handle and carefully lower it to make sure that the latch securing the printhead is
securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems
printing. The latch must remain down in order to correctly install the ink cartridges.

Cause: The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.

Solution 3: Clean the electrical contacts
Solution:

Clean the cartridge electrical contacts.

To clean the electrical contacts
1. Make sure the product is turned on.
2. Open the cartridge access door by lifting the blue access handles on the side of the product, until the door
locks into place.
Solve a problem

The print carriage moves to the center of the product.
NOTE: Wait until the print carriage stops moving before proceeding.
3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge
to release it from the slot.

198

Solve a problem

Ink window

Electrical contacts

5. Wipe the contacts with a dry swab or lint-free cloth.
6. On the inside of the product, locate the contacts in the printhead.
The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink
cartridge.

7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.

Errors

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4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink
cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink
cartridge.

Chapter 13

9. Close the ink cartridge door, and check if the error message has gone away.
10. If you still receive the error message, turn the product off, and then on again.
If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge.
Check to see if your cartridge is still under warranty and the end of warranty date has not been reached.
•
•

If the end of warranty date has been reached, purchase a new ink cartridge.
If the end of warranty date has not been reached, contact HP support for service or replacement.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.

For more information, see:
•
•

Cartridge warranty information
Replace the cartridges

Cause: The electrical contacts needed to be cleaned.
Solve a problem

If this did not solve the issue, try the next solution.

Solution 4: Replace the ink cartridge
Solution:

Replace the indicated ink cartridge.

If your cartridge is still under warranty, contact HP support for service or replacement.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
•

For more information, see:
Cartridge warranty information

Cause: The indicated ink cartridges were defective.
If this did not solve the issue, try the next solution.

Solution 5: Contact HP support
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.

200

Solve a problem

Cause: The product had a problem.

Ink service capacity warning
Solution: If you are going to move or transport the product after receiving this message, make sure you keep
it upright and do not tip it on its side to avoid ink leakage.
Printing can continue, but ink system behavior might change.
Cause: The product has nearly maximized the ink service capacity.

Ink system failure
Solution: Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power cord back
in and turn on the product.
If you continue to receive this message, write down the error code provided in the message on the product
display, and then contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: The printhead or the ink delivery system failed and the product can no longer print.

Check ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Install all five ink cartridges
Solution 2: Make sure the ink cartridges are installed correctly
Solution 3: Contact HP support

Solve a problem

•
•
•

Solution 1: Install all five ink cartridges
Solution:

Install all five ink cartridges.

If all five of the ink cartridges are already installed, proceed to the next solution.
For more information, see:
•

Replace the cartridges

Cause: One or more of the ink cartridges were not installed.
If this did not solve the issue, try the next solution.

Solution 2: Make sure the ink cartridges are installed correctly
Solution:
error.

Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this

Errors

201

Chapter 13

Solve a problem

202

Solve a problem

CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches).

11. Reinstall the ink cartridge.
It should now snap down into place.

12. Close the ink cartridge access door, and check if the error message has gone away.
13. If you still receive the error message, turn the product off, and then on again.
Cause: The ink cartridges were not installed properly.
If this did not solve the issue, try the next solution.

Errors

203

Chapter 13

Solution 3: Contact HP support
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem with the ink cartridges.

Install printhead and then cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Install the printhead and then cartridges
Solution 2: Contact HP support

Solution 1: Install the printhead and then cartridges
Solution:

Check to make sure the printhead and the cartridges are installed.

To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.

Solve a problem

3. Remove every ink cartridge by pushing the tab on the ink cartridge and then pulling the ink cartridge out of
its slot. Place the ink cartridges on a piece of paper with the ink openings pointing up.

4. Lift the latch handle on the print carriage until it stops.

204

Solve a problem

5. Remove the printhead by lifting it straight up.

Solve a problem

6. Make sure the latch handle is raised, and then reinsert the printhead.

7. Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch
handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain
down in order to correctly install the ink cartridges.
8. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place
and is seated firmly in the slot.

Errors

205

Chapter 13

9. Close the ink cartridge door.

Cause: The printhead or ink cartridges were not installed or incorrectly installed.
If this did not solve the issue, try the next solution.
Solve a problem

Solution 2: Contact HP support
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem installing the printhead or ink cartridges.

Non-HP cartridge
Solution:

Follow the prompts on the display to continue, or replace the indicated ink cartridges.

CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested
with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required
as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit

206

Solve a problem

For more information, see:
•

Replace the cartridges

Cause: The product detected non-HP ink.

Original HP ink depleted
Solution:

Follow the prompts on the display to continue, or replace the indicated ink cartridges.

Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that
improves the quality.
Information about ink levels will not be available.
CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested
with HP printers to help you easily produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required
as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
•

Replace the cartridges

Cause: The original HP ink in the indicated ink cartridges was depleted.

Solution: Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to
see if that improves the quality.
To clean the printhead from the control panel
1. Press Setup.

2. Press the down arrow button to highlight Tools, and then press OK.
3. Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
4. Press any button to return to the Tools menu.
Follow the prompts on the display or computer screen to continue.
NOTE: HP recommends that you do not leave the ink cartridge outside of the printer for an extended period
of time. If a used cartridge is installed, check the print quality. If it is not satisfactory, run the cleaning
procedure from the toolbox.
Cause: The genuine HP ink cartridge was previously used in some other product.

Errors

207

Solve a problem

Previously used genuine HP cartridge

Chapter 13

Printhead appears to be missing or damaged
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Reinstall the printhead and cartridges
Solution 2: Contact HP support

Solution 1: Reinstall the printhead and cartridges
Solution:

Check to make sure the printhead and the cartridges are installed.

To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.

3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up.

Solve a problem

4. Lift the latch handle on the print carriage until it stops.

208

Solve a problem

5. Remove the printhead by lifting it straight up.

Plastic ramps on the sides of the nozzles

Edge between nozzles and contacts

Electrical contacts

CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with
your finger.
To clean the printhead
a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top.
Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows
on the cloth.

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge
between the nozzles and the contacts.
Errors

209

Solve a problem

6. Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink
nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.

Chapter 13

c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe
away from the nozzles.

d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step.
7. Clean the electrical contacts inside the product.

Solve a problem

To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many
fresh, clean cloths as necessary. Clean until no ink shows on the cloth.

c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the printhead.

210

Solve a problem

9. Carefully lower the latch handle.
NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch
handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain
down in order to correctly install the ink cartridges.

Solve a problem

10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place
and is seated firmly in the slot.

11. Close the ink cartridge door.

Cause: The printhead or ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.

Errors

211

Chapter 13

Solution 2: Contact HP support
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem with the printhead or ink cartridges.

Printhead problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•

Solution 1: Reinstall the printhead
Solution 2: Contact HP support

Solution 1: Reinstall the printhead
Solution:

Check to make sure the printhead is installed and the ink cartridge access door is closed.

Reinstall the printhead.
To reinstall the printhead
1. Make sure that the product is turned on.
2. Open the ink cartridge door.

Solve a problem

3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up.

4. Lift the latch handle on the print carriage until it stops.

212

Solve a problem

Plastic ramps on the sides of the nozzles

Edge between nozzles and contacts

Electrical contacts

Errors

213

Solve a problem

5. Remove the printhead by lifting it straight up.

Chapter 13

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge
between the nozzles and the contacts.

c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe
away from the nozzles.

Solve a problem

d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step.
7. Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many
fresh, clean cloths as necessary. Clean until no ink shows on the cloth.

214

Solve a problem

c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8. Make sure the latch handle is raised, and then reinsert the printhead.

NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch
handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain
down in order to correctly install the ink cartridges.
10. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place
and is seated firmly in the slot.

11. Close the ink cartridge door.

Errors

215

Solve a problem

9. Carefully lower the latch handle.

Chapter 13

Cause: There was a problem with the printhead.
If this did not solve the issue, try the next solution.

Solution 2: Contact HP support
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause: There was a problem with the printhead.

Problem with printer preparation

Solve a problem

Solution: Check the print quality of the current print job. If it is not satisfactory, it could mean the internal clock
failed and the product was not able to service the printhead as scheduled. Try cleaning the printhead to see if
that improves the quality.
To clean the printhead from the control panel
1. Press Setup.

Ink cartridge is missing, incorrectly installed, or not intended for your product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
•
•
•

216

Solution 1: Insert all ink cartridges
Solution 2: Check if all ink cartridges are properly installed
Solution 3: Clean the ink cartridge contacts
Solution 4: Contact HP support

Solve a problem

Solution 1: Insert all ink cartridges
Solution:

Make sure all of the ink cartridges are inserted.

For more information, see:
•

Replace the cartridges

Cause: One or more ink cartridges were missing.
If this did not solve the issue, try the next solution.

Solution 2: Check if all ink cartridges are properly installed
Solution:
error.

Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this

4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely
down.

Errors

217

Solve a problem

Chapter 13

5. Press down on any cartridges that are sticking up.
They should snap down into place.
6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge
access door and check if the error message has gone away.
• If the message has gone away, stop troubleshooting here. The error has been resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge
to release it from the slot.

CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches).

11. Reinstall the ink cartridge.
It should now snap down into place.

218

Solve a problem

12. Close the ink cartridge access door, and check if the error message has gone away.
13. If you still receive the error message, turn the product off, and then on again.
For more information, see:
•

Replace the cartridges

Cause: One or more of the ink cartridges were not installed.
If this did not solve the issue, try the next solution.

Solution 3: Clean the ink cartridge contacts
Clean the cartridge electrical contacts.

Errors

219

Solve a problem

Solution:

Chapter 13

Ink window

Electrical contacts

Solve a problem

7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.

220

Solve a problem

For more information, see:
•
•

Cartridge warranty information
Replace the cartridges

Cause: The indicated ink cartridge contacts were defective.
Solve a problem

If this did not solve the issue, try the next solution.

Solution 4: Contact HP support
Solution:

Contact HP support for service.

Errors

221

Chapter 13

Solve a problem
222

Solve a problem

14 Stop the current job

Stop the current job

To stop a print job from the product
▲ Press Cancel on the control panel. If the print job does not stop, press Cancel again.
It can take a few moments for the print job to be cancelled.

Stop the current job

223

Chapter 14

Stop the current job
224

Stop the current job

The technical specifications and international regulatory information for the HP Photosmart are provided in this
section.
For additional specifications, see the printed documentation that came with the HP Photosmart.
This section contains the following topics:
•
•
•
•
•
•
•

Notice
Cartridge chip information
Specifications
Environmental product stewardship program
Regulatory notices
Regulatory wireless statements
Regulatory telecommunication notices

Notice
Hewlett-Packard Company notices
The information contained in this document is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except
as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.
© 2009 Hewlett-Packard Development Company, L.P.
Windows, Windows 2000, and Windows XP are U.S. registered trademarks of Microsoft Corporation.
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
The Bluetooth trademarks are owned by its proprietor and used by Hewlett-Packard Company under license.

Cartridge chip information
The HP cartridges used with this product contain a memory chip that assists in the operation of the product. In
addition, this memory chip collects a limited set of information about the usage of the product, which might include
the following: the date when the cartridge was first installed, the date when the cartridge was last used, the number
of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors that might
have occurred, and the product model. This information helps HP design future products to meet our customers
printing needs.
The data collected from the cartridge memory chip does not contain information that can be used to identify a
customer or user of the cartridge or their product.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP
Planet Partners: www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The memory chips from this sampling
are read and studied in order to improve future HP products. HP partners who assist in recycling this cartridge might
have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If
you prefer to not allow access to this information, you can render the chip inoperable. However, after you render
the memory chip inoperable, the cartridge cannot be used in an HP product.
If you are concerned about providing this anonymous information, you can make this information inaccessible by
turning off the memory chip's ability to collect the product's usage information.
To disable the usage information function
1. Press Setup.

Technical information

225

Technical information

15 Technical information

Chapter 15

2. Press the down arrow button until Preferences is highlighted, and then press OK.
3. Press the down arrow button until Cartridge Chip Info is highlighted, and then press OK.
Technical information

NOTE: To re-enable the usage information function, restore the factory defaults.
NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect
the product's usage information.

Specifications
Technical specifications for the HP Photosmart are provided in this section. For complete product specifications,
see the Product Data Sheet at www.hp.com/support.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support Web site at
www.hp.com/support.
Environmental specifications
• Recommended operating temperature range: 15 ºC to 32 ºC (59 ºF to 90 ºF)
• Allowable operating temperature range: 5 ºC to 40 ºC (41 ºF to 104 ºF)
• Humidity: 15% to 80% RH non-condensing; 28 ºC maximum dewpoint
• Non-operating (Storage) temperature range: –40 ºC to 60 ºC (–40 ºF to 140 ºF)
• In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart may be slightly
distorted
• HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due
to potential high electromagnetic fields
Paper specifications
Type

Paper weight

Input tray*

Output tray†

Photo tray*

Document feeder
tray

Plain paper

20 to 24 lb. (75 to 90
gsm)

Up to 125 (20 lb.
paper)

50 (20 lb. paper)

n/a

Up to 50

Legal paper

20 to 24 lb. (75 to 90
gsm)

Up to 100 (20 lb.
paper)

10 (20 lb. paper)

n/a

Up to 50

Cards

110 lb. index max
(200 gsm)

Up to 20

n/a

Envelopes

20 to 24 lb. (75 to 90
gsm)

Up to 15

n/a

Transparency film

n/a

Up to 40

n/a

Labels

n/a

Up to 40

n/a

5 x 7 inch (13 x 18 cm)
Photo paper

145 lb.

Up to 20

n/a

4 x 6 inch (10 x 15 cm)
Photo paper

145 lb.

Up to 20

n/a

4 x 12 inch (10 x 30 cm)
Panorama Photo paper

n/a

Up to 40

n/a

226

(236 gsm)

Technical information

Type

Paper weight

Input tray*

Output tray†

Photo tray*

Document feeder
tray

8.5 x 11 inch (216 x 279
mm) Photo paper

n/a

Up to 40

n/a

*
†

Maximum capacity.
Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output
tray frequently. FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated up. Without
the end tray rotated up, both letter and legal-sized paper will fall on the first sheet.

NOTE: For a complete list of supported media sizes, see the printer driver.
Two-sided printing accessory paper specifications
Type

Size

Weight

Paper

Letter: 8.5 x 11 inches

60 to 90 g/m2 (16 to 24 lb.)

Executive: 7.25 x 10.5 inches
A4: 210 x 297 mm
A5: 148 x 210 mm
Brochure paper

Letter: 8.5 x 11 inches

Up to 180 g/m2 (48 lb. bond)

A4: 210 x 297 mm
Cards and photos

4 x 6 inches

Up to 200 g/m2 (110 lb. index)

5 x 8 inches
10 x 15 cm
A6: 105 x 148.5 mm
Hagaki: 100 x 148 mm

Alignment skew
• .006 mm/mm on plain paper (2nd side)
NOTE: Media type availability varies by country/region.
Print specifications
• Print speeds vary according to the complexity of the document
• Panorama-size printing
• Method: drop-on-demand thermal inkjet
• Language: PCL3 GUI
Scan specifications
• Image editor included
• Integrated OCR software automatically converts scanned text to editable text (if installed)
• Twain-compliant software interface
• Resolution: up to 4800 x 4800 ppi optical (depends on model); 19200 ppi enhanced (software)
For more information about ppi resolution, see the scanner software.
• Color: 48-bit color, 8-bit grayscale (256 levels of gray)
• Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Copy specifications
• Digital image processing
• Maximum number of copies varies by model
• Copy speeds vary according to the complexity of the document and model
• Maximum copy enlargement ranging from 200-400% (depends on model)
• Maximum copy reduction ranging from 25-50% (depends on model)

Specifications

227

Technical information

(continued)

Chapter 15

Technical information

Fax specifications
• Walk-up black-and-white and color fax capability.
• Up to 110 speed dials (varies by model).
• Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution). More
complicated pages or higher resolution takes longer and uses more memory.
• Manual fax send and receive.
• Automatic busy redial up to five times (varies by model).
• Automatic no-answer redial one time (varies by model).
• Confirmation and activity reports.
• CCITT/ITU Group 3 fax with Error Correction Mode.
• 33.6 Kbps transmission.
• 3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More
complicated pages or higher resolution take longer and use more memory.
• Ring detect with automatic fax/answering machine switching.
Photo (dpi)

Very Fine (dpi)

Fine (dpi)

Standard (dpi)

Black

200 x 200 (8-bit grayscale)

300 x 300

200 x 200

200 x 100

Color

200 x 200

Print resolution
To find out about the printer resolution, see the printer software. For more information, see View the print
resolution.
Ink cartridge yield
Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.

Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for
recycling has been incorporated into this product. The number of materials has been kept to a minimum while
ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners
and other connections are easy to locate, access, and remove using common tools. High priority parts have been
designed to access quickly for efficient disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

228

Eco-Tips
Paper use
Plastics
Material safety data sheets
Recycling program
HP inkjet supplies recycling program
Set the Energy Save Mode
Power consumption
Disposal of waste equipment by users in private households in the European Union
Chemical Substances
Toxic and hazardous substance table
Battery disposal in the Netherlands
Battery disposal in Taiwan
Attention California users
EU battery directive

Technical information

HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to
help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in
this product, please visit the HP Eco Solutions web site for more information on HP’s environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
Your product's Eco features
• Duplex printing: Use Paper-saving Printing to print two-sided documents with mutliple pages on same sheet
to reduce paper usage. For more information, see Use printing shortcuts.
• Smart Web printing: The HP Smart Web Printing interface includes a Clip Book and Edit Clips window where
you can store, organize, or print clips you have gathered from the Web. For more information, see Print a Web
page.
• Energy Savings information: To determine the ENERGY STAR® qualification status for this product, see
Power consumption.
• Recycled Materials: For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify
plastics for recycling purposes at the end of product life.

Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds

Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions, and partners
with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling
some of its most popular products. For more information regarding recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/

HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many
countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information,
go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Set the Energy Save Mode
When you turn off the HP Photosmart, it goes into Energy Save mode by default. This makes the product more
energy efficient, but also means it can take longer than expected to turn the product on. Additionally, when turned
off in Energy Save mode, the HP Photosmart might not be able to complete some automated maintenance tasks.
If you routinely see messages on the display about a real-time clock failure or if you want to reduce the start-up
time, you can turn off the Energy Save mode.
NOTE: This feature is on by default.
To turn energy saving mode on or off
1. Press Setup.

Environmental product stewardship program

229

Technical information

Eco-Tips

Chapter 15

Technical information

2. Press the down arrow button to highlight Preferences, and then press OK.
3. Press the down arrow button to highlight Energy Save Mode, and then press OK.
4. Press the down arrow or the up arrow button to highlight On or Off, and then press OK.

Power consumption
Power usage drops significantly while in Sleep mode, which saves natural resources and saves money without
affecting the high performance of this product. To determine the ENERGY STAR® qualification status for this product
see the Product Data Sheet or Specifications Sheet. Qualified products are also listed at www.hp.com/go/
energystar.

English
Français
Deutsch
Italiano
Español

Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es
responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos
en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los
lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la
tienda donde adquirió el producto.

Česky

Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným
sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete
vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt
zakoupili.

Dansk

Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr
ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på
tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere
om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.

Nederlands

Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur
af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte
apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over
waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product
hebt aangeschaft.

Eesti

Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete
utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.
Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme
ostsite.

Suomi

Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen
jälleenmyyjältä.

Ελληνικά

Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να
απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και
ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των
ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες
αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.

Magyar

A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.

Latviski

Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,
to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde
palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var
nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.

Lietuviškai

Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją
į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga
yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio
atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.

Português

Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.

Descarte de equipamentos por usuários em residências da União Européia
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais
informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que
adquiriu o produto.

Slovenčina

Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das
Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das
Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine
Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei
den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.

Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.

Slovenščina

Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer
que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter
votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.

Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,
da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,
v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.

Svenska

Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment
at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Polski

Disposal of waste equipment by users in private households in the European Union

Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU
Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation
för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både
människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar
kasserade produkter för återvinning.

Chemical Substances
HP is committed to providing our customers with information about the chemical substances in our products as
needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
230

Technical information

Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach.
Technical information

Toxic and hazardous substance table

Battery disposal in the Netherlands
Dit HP Product bevat een lithium-manganese-dioxide
batterij. Deze bevindt zich op de hoofdprintplaat.
Wanneer deze batterij leeg is, moet deze volgens de
geldende regels worden afgevoerd.

Battery disposal in Taiwan

Attention California users
The battery supplied with this product may contain perchlorate material. Special handling may apply. For more
information, go to the following Web site:
www.dtsc.ca.gov/hazardouswaste/perchlorate

Environmental product stewardship program

231

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English
Français

Directive sur les batteries de l'Union Européenne
Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a
été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un
technicien qualifié.

Deutsch

Batterie-Richtlinie der Europäischen Union
Dieses Produkt enthält eine Batterie, die dazu dient, die Datenintegrität der Echtzeituhr sowie der Produkteinstellungen zu erhalten, und die für die
Lebensdauer des Produkts ausreicht. Im Bedarfsfall sollte das Instandhalten bzw. Austauschen der Batterie von einem qualifizierten Servicetechniker
durchgeführt werden.

Italiano

Direttiva dell'Unione Europea relativa alla raccolta, al trattamento e allo smaltimento di batterie e accumulatori
Questo prodotto contiene una batteria utilizzata per preservare l'integrità dei dati dell'orologio in tempo reale o delle impostazioni del prodotto e
la sua durata si intende pari a quella del prodotto. Eventuali interventi di riparazione o sostituzione della batteria devono essere eseguiti da un
tecnico dell'assistenza qualificato.

Español

Directiva sobre baterías de la Unión Europea
Este producto contiene una batería que se utiliza para conservar la integridad de los datos del reloj de tiempo real o la configuración del producto
y está diseñada para durar toda la vida útil del producto. El mantenimiento o la sustitución de dicha batería deberá realizarla un técnico de
mantenimiento cualificado.

Česky

Směrnice Evropské unie pro nakládání s bateriemi
Tento výrobek obsahuje baterii, která slouží k uchování správných dat hodin reálného času nebo nastavení výrobku. Baterie je navržena tak, aby
vydržela celou životnost výrobku. Jakýkoliv pokus o opravu nebo výměnu baterie by měl provést kvalifikovaný servisní technik.

Dansk

EU's batteridirektiv
Produktet indeholder et batteri, som bruges til at vedligeholde dataintegriteten for realtidsur- eller produktindstillinger og er beregnet til at holde i
hele produktets levetid. Service på batteriet eller udskiftning bør foretages af en uddannet servicetekniker.

Nederlands

Richtlijn batterijen voor de Europese Unie
Dit product bevat een batterij die wordt gebruikt voor een juiste tijdsaanduiding van de klok en het behoud van de productinstellingen. Bovendien is
deze ontworpen om gedurende de levensduur van het product mee te gaan. Het onderhoud of de vervanging van deze batterij moet door een
gekwalificeerde onderhoudstechnicus worden uitgevoerd.

Eesti

Euroopa Liidu aku direktiiv
Toode sisaldab akut, mida kasutatakse reaalaja kella andmeühtsuse või toote sätete säilitamiseks. Aku on valmistatud kestma terve toote kasutusaja.
Akut tohib hooldada või vahetada ainult kvalifitseeritud hooldustehnik.

Suomi

Euroopan unionin paristodirektiivi
Tämä laite sisältää pariston, jota käytetään reaaliaikaisen kellon tietojen ja laitteen asetusten säilyttämiseen. Pariston on suunniteltu kestävän laitteen
koko käyttöiän ajan. Pariston mahdollinen korjaus tai vaihto on jätettävä pätevän huoltohenkilön tehtäväksi.

Ελληνικά

Οδηγία της Ευρωπαϊκής Ένωσης για τις ηλεκτρικές στήλες
Αυτό το προϊόν περιλαμβάνει μια μπαταρία, η οποία χρησιμοποιείται για τη διατήρηση της ακεραιότητας των δεδομένων ρολογιού πραγματικού
χρόνου ή των ρυθμίσεων προϊόντος και έχει σχεδιαστεί έτσι ώστε να διαρκέσει όσο και το προϊόν. Τυχόν απόπειρες επιδιόρθωσης ή αντικατάστασης
αυτής της μπαταρίας θα πρέπει να πραγματοποιούνται από κατάλληλα εκπαιδευμένο τεχνικό.

Magyar

Az Európai unió telepek és akkumulátorok direktívája
A termék tartalmaz egy elemet, melynek feladata az, hogy biztosítsa a valós idejű óra vagy a termék beállításainak adatintegritását. Az elem úgy
van tervezve, hogy végig kitartson a termék használata során. Az elem bármilyen javítását vagy cseréjét csak képzett szakember végezheti el.

Latviski

Eiropas Savienības Bateriju direktīva
Produktam ir baterija, ko izmanto reālā laika pulksteņa vai produkta iestatījumu datu integritātes saglabāšanai, un tā ir paredzēta visam produkta
dzīves ciklam. Jebkura apkope vai baterijas nomaiņa ir jāveic atbilstoši kvalificētam darbiniekam.

Lietuviškai

Europos Sąjungos baterijų ir akumuliatorių direktyva
Šiame gaminyje yra baterija, kuri naudojama, kad būtų galima prižiūrėti realaus laiko laikrodžio veikimą arba gaminio nuostatas; ji skirta veikti
visą gaminio eksploatavimo laiką. Bet kokius šios baterijos aptarnavimo arba keitimo darbus turi atlikti kvalifikuotas aptarnavimo technikas.

Polski

Dyrektywa Unii Europejskiej w sprawie baterii i akumulatorów
Produkt zawiera baterię wykorzystywaną do zachowania integralności danych zegara czasu rzeczywistego lub ustawień produktu, która
podtrzymuje działanie produktu. Przegląd lub wymiana baterii powinny być wykonywane wyłącznie przez uprawnionego technika serwisu.

Português

Diretiva sobre baterias da União Européia
Este produto contém uma bateria que é usada para manter a integridade dos dados do relógio em tempo real ou das configurações do produto e
é projetada para ter a mesma duração que este. Qualquer tentativa de consertar ou substituir essa bateria deve ser realizada por um técnico
qualificado.

Slovenčina

Smernica Európskej únie pre zaobchádzanie s batériami
Tento výrobok obsahuje batériu, ktorá slúži na uchovanie správnych údajov hodín reálneho času alebo nastavení výrobku. Batéria je skonštruovaná
tak, aby vydržala celú životnosť výrobku. Akýkoľvek pokus o opravu alebo výmenu batérie by mal vykonať kvalifikovaný servisný technik.

Svenska Slovenščina

Direktiva Evropske unije o baterijah in akumulatorjih
V tem izdelku je baterija, ki zagotavlja natančnost podatkov ure v realnem času ali nastavitev izdelka v celotni življenjski dobi izdelka. Kakršno koli
popravilo ali zamenjavo te baterije lahko izvede le pooblaščeni tehnik.

Български

Technical information

European Union Battery Directive
This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the
product. Any attempt to service or replace this battery should be performed by a qualified service technician.

Директива за батерии на Европейския съюз
Този продукт съдържа батерия, която се използва за поддържане на целостта на данните на часовника в реално време или настройките за
продукта, създадена на издържи през целия живот на продукта. Сервизът или замяната на батерията трябва да се извършва от квалифициран
техник.

Română

EU battery directive

Directiva Uniunii Europene referitoare la baterii
Acest produs conţine o baterie care este utilizată pentru a menţine integritatea datelor ceasului de timp real sau setărilor produsului şi care este
proiectată să funcţioneze pe întreaga durată de viaţă a produsului. Orice lucrare de service sau de înlocuire a acestei baterii trebuie efectuată de
un tehnician de service calificat.

EU:s batteridirektiv
Produkten innehåller ett batteri som används för att upprätthålla data i realtidsklockan och produktinställningarna. Batteriet ska räcka produktens
hela livslängd. Endast kvalificerade servicetekniker får utföra service på batteriet och byta ut det.

Regulatory notices
The HP Photosmart meets product requirements from regulatory agencies in your country/region.

232

Technical information

This section contains the following topics:
•
•
•
•
•
•
•

Technical information

Regulatory model identification number
FCC statement
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
Notice to users in Korea
Noise emission statement for Germany
HP Photosmart Premium Fax C309 series declaration of conformity

Regulatory model identification number
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model
Number for your product is SDGOB-0826. This regulatory number should not be confused with the marketing name
(HP Photosmart Premium Fax C309 series, etc.) or product numbers (CC335A, etc.).

FCC statement
FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
•
•
•

Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

For further information, contact:
Manager of Corporate Product Regulations
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
Modifications (part 15.21)
The FCC requires the user to be notified that any changes or modifications made to this
device that are not expressly approved by HP may void the user's authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.

VCCI (Class B) compliance statement for users in Japan

Regulatory notices

233

Chapter 15

Notice to users in Japan about the power cord
Technical information

Notice to users in Korea

Noise emission statement for Germany
Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19

HP Photosmart Premium Fax C309 series declaration of conformity

234

Technical information

Regulatory wireless statements
•
•
•
•
•

Technical information

This section contains the following regulatory information pertaining to wireless products:
Exposure to radio frequency radiation
Notice to users in Brazil
Notice to users in Canada
European Union regulatory notice
Notice to users in Taiwan

Exposure to radio frequency radiation
Exposure to radio frequency radiation
Caution The radiated output power of this device is far below the FCC radio
frequency exposure limits. Nevertheless, the device shall be used in such a manner
that the potential for human contact during normal operation is minimized. This
product and any attached external antenna, if supported, shall be placed in such
a manner to minimize the potential for human contact during normal operation. In
order to avoid the possibility of exceeding the FCC radio frequency exposure
limits, human proximity to the antenna shall not be less than 20 cm (8 inches)
during normal operation.

Notice to users in Brazil
Aviso aos usuários no Brasil
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção
contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar
interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001).

Notice to users in Canada
Notice to users in Canada/Note à l'attention des utilisateurs canadiens
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise
emissions from the digital apparatus set out in the Radio Interference Regulations of the
Canadian Department of Communications. The internal wireless radio complies with RSS
210 and RSS GEN of Industry Canada.
Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique
dépassant les limites applicables aux appareils numériques de la classe B prescrites dans
le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications
du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN
d'Industrie Canada.

Regulatory wireless statements

235

Chapter 15

European Union regulatory notice
Technical information

European Union Regulatory Notice
Products bearing the CE marking comply with the following EU Directives:
•
•

Low Voltage Directive 73/23/EEC
EMC Directive 2004/108/EC

CE compliance of this product is valid only if powered with the correct CE-marked AC
adapter provided by HP.
If this product has telecommunications functionality, it also complies with the essential
requirements of the following EU Directive:
•

R&TTE Directive 1999/5/EC

Compliance with these directives implies conformity to harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this
product or product family. This compliance is indicated by the following conformity
marking placed on the product.

The wireless telecommunications functionality of this product may be used in the following
EU and EFTA countries:
Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg,
Malta, Netherlands, Norway, Poland, Portugal, Slovak Republic, Slovenia, Spain,
Sweden, Switzerland, and United Kingdom.
Products with 2.4-GHz wireless LAN devices
France
For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This
product may be used indoor for the entire 2400-2483.5 MHz frequency band (channels
1-13). For outdoor use, only 2400-2454 MHz frequency band (channels 1-9) may be used.
For the latest requirements, see http://www.art-telecom.fr.
Italy
License required for use. Verify with your dealer or directly with the General Direction for
Frequency Planning and Management (Direzione Generale Pianificazione e Gestione
Frequenze).

Notice to users in Taiwan

Regulatory telecommunication notices
The HP Photosmart meets telecommunication requirements from regulatory agencies in your country/region.

236

Technical information

This section contains the following topics:
•
•
•
•
•

Technical information

Notice to users of the U.S. telephone network: FCC requirements
Notice to users of the Canadian telephone network
Notice to users in the European Economic Area
Notice to users of the German telephone network
Australia wired fax statement

Notice to users of the U.S. telephone network: FCC requirements
Notice to users of the U.S. telephone network: FCC requirements
This equipment complies with FCC rules, Part 68. On this equipment is a label that
contains, among other information, the FCC Registration Number and Ringer Equivalent
Number (REN) for this equipment. If requested, provide this information to your telephone
company.
An FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using
a compatible modular jack which is Part 68 compliant. This equipment connects to the
telephone network through the following standard network interface jack: USOC
RJ-11C.
The REN is useful to determine the quantity of devices you may connect to your telephone
line and still have all of those devices ring when your number is called. Too many devices
on one line might result in failure to ring in response to an incoming call. In most, but not
all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of the
number of devices you may connect to your line, as determined by the REN, you should call
your local telephone company to determine the maximum REN for your calling area.
If this equipment causes harm to the telephone network, your telephone company might
discontinue your service temporarily. If possible, they will notify you in advance. If advance
notice is not practical, you will be notified as soon as possible. You will also be advised of
your right to file a complaint with the FCC. Your telephone company might make changes
in its facilities, equipment, operations, or procedures that could affect the proper operation
of your equipment. If they do, you will be given advance notice so you will have the
opportunity to maintain uninterrupted service. If you experience trouble with this equipment,
please contact the manufacturer, or look elsewhere in this manual, for warranty or repair
information. Your telephone company might ask you to disconnect this equipment from the
network until the problem has been corrected or until you are sure that the equipment is not
malfunctioning.
This equipment may not be used on coin service provided by the telephone company.
Connection to party lines is subject to state tariffs. Contact your state public utility commission, public service commission, or corporation commission for more information.
This equipment includes automatic dialing capability. When programming and/or making
test calls to emergency numbers:
•

Remain on the line and explain to the dispatcher the reason for the call.

•

Perform such activities in the off-peak hours, such as early morning or late evening.
Note The FCC hearing aid compatibility rules for telephones are not applicable
to this equipment.

The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device, including fax machines, to send any message unless
such message clearly contains in a margin at the top or bottom of each transmitted page
or on the first page of transmission, the date and time it is sent and an identification of the
business, other entity, or other individual sending the message and the telephone number
of the sending machine or such business, other entity, or individual. (The telephone number
provided might not be a 900 number or any other number for which charges exceed local
or long-distance transmission charges.) In order to program this information into your fax
machine, you should complete the steps described in the software.

Regulatory telecommunication notices

237

Chapter 15

Notice to users of the Canadian telephone network
Technical information

Note à l’attention des utilisateurs du réseau téléphonique
canadien/Notice to users of the Canadian telephone network
Cet appareil est conforme aux spécifications techniques des équipements terminaux
d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
L’abréviation IC qui précède le numéro d’enregistrement indique que l’enregistrement a été
effectué dans le cadre d’une Déclaration de conformité stipulant que les spécifications
techniques d’Industrie Canada ont été respectées. Néanmoins, cette abréviation ne signifie
en aucun cas que l’appareil a été validé par Industrie Canada.
Pour leur propre sécurité, les utilisateurs doivent s’assurer que les prises électriques reliées
à la terre de la source d’alimentation, des lignes téléphoniques et du circuit métallique
d’alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution
est particulièrement importante dans les zones rurales.
Remarque Le numéro REN (Ringer Equivalence Number) attribué à chaque
appareil terminal fournit une indication sur le nombre maximal de terminaux qui
peuvent être connectés à une interface téléphonique. La terminaison d’une
interface peut se composer de n’importe quelle combinaison d’appareils, à
condition que le total des numéros REN ne dépasse pas 5.
Basé sur les résultats de tests FCC Partie 68, le numéro REN de ce produit est 0.0B.
This equipment meets the applicable Industry Canada Terminal Equipment Technical
Specifications. This is confirmed by the registration number. The abbreviation IC before the
registration number signifies that registration was performed based on a Declaration of
Conformity indicating that Industry Canada technical specifications were met. It does not
imply that Industry Canada approved the equipment.
Users should ensure for their own protection that the electrical ground connections of the
power utility, telephone lines and internal metallic water pipe system, if present, are
connected together. This precaution might be particularly important in rural areas.
Note The REN (Ringer Equivalence Number) assigned to each terminal device
provides an indication of the maximum number of terminals allowed to be
connected to a telephone interface. The termination on an interface might consist
of any combination of devices subject only to the requirement that the sum of the
Ringer Equivalence Numbers of all the devices does not exceed 5.
The REN for this product is 0.0B, based on FCC Part 68 test results.

Notice to users in the European Economic Area
Notice to users in the European Economic Area

This product is designed to be connected to the analog Switched Telecommunication
Networks (PSTN) of the European Economic Area (EEA) countries/regions.
Network compatibility depends on customer selected settings, which must be reset to use
the equipment on a telephone network in a country/region other than where the product
was purchased. Contact the vendor or Hewlett-Packard Company if additional product
support is necessary.
This equipment has been certified by the manufacturer in accordance with Directive
1999/5/EC (annex II) for Pan-European single-terminal connection to the public switched
telephone network (PSTN). However, due to differences between the individual PSTNs
provided in different countries, the approval does not, of itself, give an unconditional
assurance of successful operation on every PSTN network termination point.
In the event of problems, you should contact your equipment supplier in the first instance.
This equipment is designed for DTMF tone dialing and loop disconnect dialing. In the
unlikely event of problems with loop disconnect dialing, it is recommended to use this
equipment only with the DTMF tone dial setting.

238

Technical information

Notice to users of the German telephone network
Technical information

Hinweis für Benutzer des deutschen Telefonnetzwerks
Dieses HP-Fax ist nur für den Anschluss eines analogen Public Switched Telephone Network
(PSTN) gedacht. Schließen Sie den TAE N-Telefonstecker, der im Lieferumfang des
HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax kann
als einzelnes Gerät und/oder in Verbindung (mit seriellem Anschluss) mit anderen zugelassenen Endgeräten verwendet werden.

Australia wired fax statement
In Australia, the HP device must be connected to Telecommunication Network through a line
cord which meets the requirements of the Technical Standard AS/ACIF S008.

Regulatory telecommunication notices

239

Chapter 15

Technical information
240

Technical information

Index
10 x 15 cm photo paper
specifications 226

change measurements
distinctive ringing 17
DSL, set up with fax 15

ADSL. See DSL
after the support period 94
answer ring pattern 17
answering machine
fax tones recorded 161
set up with fax 22, 23, 173

B
blank
copy 145
scan 135
blank pages
fax 159
buttons, control panel 31

C
cancel
scheduled fax 83
CAT-5 Ethernet cable 5
CD/DVD
recommended types 37
color
dull 117
color graphics display 31, 32
computer modem
set up with fax 19, 20, 23, 25
computer modem, set up with fax 173
connection problems
fax 147, 153, 155, 162, 167
HP All-in-One will not turn on 94
control panel
buttons 31
features 31
copy
blank 145
fit to page fails 144
missing information 143
specifications 227
troubleshooting 138
correct port test, fax 179
crop
fails 191
customer support
warranty 94

D
damaged, ink cartridge 195
dial tone test, fax 181
dial-up modem. See computer modem
Display
icons 33
display

encryption
WEP key 8
envelopes
specifications 226
environment
Environmental product stewardship
program 228
environmental specifications 226
error messages
memory cards 190
reading or writing file 188

F
fax
answering machine, set up 22, 23,
173
computer modem, set up 19, 20, 23,
25, 173
coupler 173
distinctive ringing 17
DSL, set up 15
Internet, over 182
IP phone, using 182
ISDN line, set up 16
not answering 169
parallel splitter 173
PBX system, set up 16
poor quality printouts 107
problems receiving 169
specifications 228
troubleshoot 146
voice mail, set up 18, 25, 173
fax problems
blank pages 159
fax tones recorded 161
not printing 171
pages missing 156, 171
poor print quality 107, 157
receiving 147, 159, 162, 167
sending 147, 153, 155, 159
slow transmission 159
static on phone line 177
text cut off 159, 172
troubleshoot 146
file
invalid name 189
supported formats 189
unreadable 188
firmware revision mismatch 185
fit to page fails 144
FoIP 182

H
hardware test, fax

178

I
improper shutdown 193
ink
drying time 193
low 130
streaks on the back of paper
ink cartridges
damaged 195
error message 216
error messages 193
HP ink depleted 207
incompatible 194
incorrect 194, 216
missing 195
non-HP ink 206
previously used 207
ink levels
icons 33
interface card 6
Internet, fax using 182
invalid file name 189
IP
phone 182
ISDN line, set up with fax 16

123

Index

Symbols/Numerics

L
labels
specifications 226
legal paper
specifications 226
letter paper
specifications 226
line condition test, fax 181

M
margins
incorrect 130
memory cards
digital camera cannot read 132
error message 190
file unreadable 188
HP Photosmartcannot read 132
photos missing 188
troubleshoot 132
missing
information from copy 143
ink cartridge 195
text from scan 137
modem. See computer modem

N
network
interface card
security 8

241

Index

paper
recommended types 36
specifications 226
tips 41
parallel phone system 12
PBX system, set up with fax 16
PC modem. See computer modem
phone cord
check 179
connection, failure 179
phone support 91
phone support period
period for support 91
photo paper
recommended types 35
specifications 226
photos
missing 188
poor fax printout quality 107
poor print quality
fax 157
poor printout quality 102
print
blank printout 130
distorted printout 111
envelopes print incorrectly 128
faded 117
margins incorrect 130
meaningless characters 129
quality, troubleshoot 102, 107, 112,
121, 157
reversed page order 129
specifications 227
troubleshooting 128
vertical streaks 122
print cartridges
low ink 130
print quality
smeared ink 102
print settings
print quality 101
printer found screen, Windows 10
printhead
problems 212
printing
slow, troubleshoot 131
problems
copy 138
error messages 185
print 128
scan 135

scan
blank 135
crop incorrect 136
page layout incorrect 136
scan specifications 227
text appears as dotted lines 137
text format incorrect 137
text incorrect 137
troubleshooting 135
security
network, WEP key 8, 9
troubleshoot 8
serial phone system 12
setup
answering machine 22, 23, 173
computer modem 19, 20, 23, 25,
173
distinctive ringing 17
DSL 15
ISDN line 16
PBX system 16
separate fax line 15
shared phone line 18
voice mail 18, 25, 173
smeared ink 102
software installation
reinstall 101
uninstall 101
support process 91
system requirements 226

R
recycle
ink cartridges 229
regulatory notices
regulatory model identification
number 233
wireless statements 235
regulatory telecom notices 236
reinstall software 101
RJ-45 plug 5
router 5

242

T
technical information
copy specifications 227
environmental specifications 226
fax specifications 228
paper specifications 226
print specifications 227
scan specifications 227
system requirements 226
telephone wall jack test, fax 178
test
dial tone 181
fax hardware 178
fax line condition 181
fax port 179
phone cord 179
telephone wall jack 178
text
cut off 159, 172
dotted lines on scan 137
incorrect format on scan 137
incorrect or missing on scan 137
jagged 124
meaningless characters 129
not filled in 107
smooth fonts 124
transparencies
specifications 226
troubleshoot
fax problems 107, 146, 147, 153,
155, 156, 157, 159, 161, 162, 167,
169, 171, 172, 177, 182
incorrect measurements 97

print quality 102
setup 94
USB cable 96
troubleshooting
copy 138
error messages 185
memory card 132
print 128
scan 135

U
uninstall software 101
USB cable installation 96

V
voice mail
set up with fax 18, 25
voice mail, set up with fax 173

W
wall jack test, fax 178
warranty 94
WEP key, setup 8
wireless router 5

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Hp Photosmart Premium C309 Users Manual

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