Hp Laptop Cq58 Users Manual

2015-02-09

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Compaq Presario CQ58
Maintenance and Service Guide

© Copyright 2012 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Microsoft, Windows, and Windows Vista
are U.S. registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2012
Document Part Number: 679370-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).

iii

Safety warning notice

Table of contents

1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 5
Finding your hardware and software information ......................................................................... 5
Display ................................................................................................................................... 5
Button ..................................................................................................................................... 7
Keys ....................................................................................................................................... 8
Lights ...................................................................................................................................... 9
TouchPad .............................................................................................................................. 10
Front ..................................................................................................................................... 10
Left side ................................................................................................................................ 11
Right side .............................................................................................................................. 13
Bottom .................................................................................................................................. 14
3 Illustrated parts catalog .................................................................................................. 15
Service tag ............................................................................................................................ 16
Computer major components ................................................................................................... 17
Display assembly subcomponents ............................................................................................. 20
Mass storage devices ............................................................................................................. 22
Miscellaneous parts ................................................................................................................ 23
Sequential part number listing .................................................................................................. 24
4 Removal and replacement procedures ............................................................................ 27
Preliminary replacement requirements ....................................................................................... 27
Tools required ......................................................................................................... 27
Service considerations ............................................................................................. 27
Plastic parts ............................................................................................. 27
Cables and connectors ............................................................................. 27
Drive handling ......................................................................................... 28
Grounding guidelines .............................................................................................. 28
Electrostatic discharge damage .................................................................. 28

Packaging and transporting guidelines ........................................ 30
Component replacement procedures ........................................................................................ 32
Service tag ............................................................................................................. 32
Computer feet ......................................................................................................... 33
Battery ................................................................................................................... 34
Memory module ...................................................................................................... 35
WLAN module ........................................................................................................ 36
Keyboard ............................................................................................................... 38
Optical drive .......................................................................................................... 42
Hard drive ............................................................................................................. 44
RTC battery ............................................................................................................ 47
Top cover ............................................................................................................... 48
Power button board ................................................................................................. 51
TouchPad button board ............................................................................................ 52
Optical drive connector cable ................................................................................... 55
Speakers ................................................................................................................ 57
USB board ............................................................................................................. 59
System board ......................................................................................................... 61
Fan/heat sink assembly ........................................................................................... 63
Display assembly .................................................................................................... 66
Power connector cable ............................................................................................ 75
5 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 77
Starting Setup Utility (BIOS) ..................................................................................................... 77
Updating the BIOS ................................................................................................................. 77
Determining the BIOS version ................................................................................... 78
Downloading a BIOS update .................................................................................... 78
Using System Diagnostics ........................................................................................................ 79
6 Specifications ................................................................................................................. 80
Computer specifications .......................................................................................................... 80
15.6-in, SVA, display panel display specifications ..................................................................... 81
Hard drive specifications ........................................................................................................ 82
7 Backup and recovery ...................................................................................................... 83
Restore ................................................................................................................................. 83
Creating recovering media ...................................................................................................... 84
Performing a system restore ..................................................................................................... 85
Restoring using the dedicated recovery partition (select models only) ............................. 85
Restoring using the recovery media ........................................................................... 86

Changing the computer boot order ............................................................................ 86
Backing up and recovering your information ............................................................................. 87
Using Windows Backup and Restore ......................................................................... 88
Using Windows system restore points ........................................................................ 88
When to create restore points .................................................................... 88
Create a system restore point ..................................................................... 88
Restore to a previous date and time ............................................................ 89
8 Power cord set requirements .......................................................................................... 90
Requirements for all countries .................................................................................................. 90
Requirements for specific countries and regions ......................................................................... 91
9 Recycling ........................................................................................................................ 92
Index ................................................................................................................................. 93

vii

viii

Product description

Category

Description

Product Name

Compaq Presario CQ58

Processors

●

AMD® E2-1800 processor (1.70-GHz, 1333-MHz, 18 W, dual core; not
supported on computer models equipped with Windows® 7 Starter 32-bit
operating systems)

●

AMD E1-1200 processor (1.40-GHz, 1066-MHz, 18 W, dual core; not
supported on computer models equipped with Windows 7 Starter 32-bit
operating systems)

●

AMD E-300 processor (1.30-GHz, 1066-MHz, 18 W, dual core)

Processor is soldered to the system board
Chipset

AMD A68M fusion controller hub (FCH)

Graphics

Internal graphics:
●

AMD Radeon™ 7340 Series Graphics on computer models equipped with an
AMD E2-1800 processor

●

AMD Radeon 7310 Series Graphics on computer models equipped with an AMD
E1-1200 processor

●

AMD Radeon HD 6310M Discrete-Class Graphics on computer models equipped
with an AMD E-300 processor

Supports HD decode, DX11, and HDMI
Panel

15.6-in, light-emitting diode (LED), SVA, HD, BrightView (1366×768) display; typical
brightness: 200 nits
All display assemblies include one or two wireless local area network (WLAN)
antenna cables
Supports low voltage differential signalling (LVDS)

Category

Description

Memory

Two customer-accessible/upgradable memory module slots
DDR3-1333-MHz single channel support (DDR3-1600 downgrade to DDR3-1333) on
computer models equipped with an AMD E2-1800 processor
DDR3-1066-MHz single channel support (DDR3-1600 downgrade to DDR3-1066) on
computer models equipped with an AMD E1-1200 or E-300 processor
Supports 8192-MB of system RAM in the following configurations:

Hard drive

●

8192-MB (4096-MB×2; not supported on computer models equipped with a 32bit operating system)

●

6144-MB (4096-MB+2048×1; not supported on computer models equipped with
a 32-bit operating system)

●

4086-MB (4096-MB×1 or 2048×2; not supported on computer models equipped
with Windows 7, 32-bit operating system)

●

2048-MB (2048×1; not supported on computer models equipped with Windows
7, 32-bit operating system)

Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in)
thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:

Optical drive

●

750-GB, 5400-rpm, 9.5-mm

●

640-GB, 5400-rpm, 9.5-mm

●

500-GB, 5400-rpm, 9.5-mm

●

320-GB, 5400-rpm, 9.5-mm

Fixed
Serial ATA
12.7-mm tray load
Supports DVD±RW Double-Layer with SuperMulti Drive
Supports zero power optical drive

Audio and video

Two Altec-Lansing speakers
HD audio
Supports Microsoft premium requirements
VGA webcamera (fixed, no tilt with activity LED; 640×480 by 24 frames per second)
One digital microphone

Ethernet

Integrated 10/100 network interface card (NIC)

Wireless

Integrated wireless local area network (WLAN) options by way of wireless module

Chapter 1 Product description

Category

Description
One or two WLAN antennas built into display assembly, varying by computer model
Support for the following WLAN formats:

External media cards

Ports

Keyboard/pointing devices

●

Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter

●

Atheros HB125 802.11b/g/n 1×1 WLAN module

●

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0
Combo Adapter

●

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter

●

Ralink RT5390F 802.11b/g/n 1×1 WLAN module

●

Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter

●

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter

HP Multi-Format Digital Media reader with push-push technology, supporting:
●

Secure Digital (SD) Memory Card

●

Secure Digital Extended Capacity (SDxC) Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

MultiMediaCard (MMC)

●

Audio-in (mono microphone)

●

Audio-out (stereo headphone)

●

HDMI v1.4 supporting: up to 1920×1200 @ 60Hz

●

HP Smart AC adapter

●

RJ-45 (Ethernet Gigabit support with LED indicators)

●

USB 2.0 ports on computer: 3 (2 on one side, 1 on other; USB port allocation: 3
for the computer, 1 for camera 1 for MiniCard)

●

VGA (Dsub 15 pin) supporting: 2048×1536 external resolution @ 60 Hz, hot
plug and unplug and autodetection for correct output to wide-aspect vs. standard
aspect video

Full-size (15.6-in.), textured, pocket keyboard, no numeric keypad
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom
as default
Taps enabled by default

Power requirements

65W RC, V, EM, 3-wire HP Smart AC adapter with localized cable plug support (3wire plug with ground pin, supports 3-pin DC connector)
Supports the following batteries:
●

6-cell, 55-Wh, 2.55-Ah, Li-ion battery

●

6-cell, 47-Wh, 2.20-Ah, Li-ion battery

Category

Description

Security

Supports security cable lock

Operating system

Preinstalled:

Serviceability

Chapter 1 Product description

●

Windows® 7 Home Basic 64-bit

●

Windows 7 Home Premium 64-bit

●

Windows 7 Starter 32-bit (not supported on computer models equipped with a
750-, 640-, or 500-GB hard drive)

●

FreeDOS

End user replaceable parts:
●

AC adapter

●

Battery

●

Hard drive

●

Memory module

●

Optical drive

●

WLAN module

External component identification

Finding your hardware and software information
▲

Select Start > Computer.

A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state
drives (SSD), or a secondary hard drive.
To find out what software is included on your computer, select Start > All Programs.

Display

Item

Component

Description

(1)

WLAN antennas (2)*

Send and receive wireless signals to communicate
with WLANs.

(2)

Internal microphone

Records sound.

Finding your hardware and software information

Item

Component

Description

(3)

Webcam

Records video, captures still photographs, and allows
video conferences and online chat by means of
streaming video.
To use the webcam, select Start > All Programs >
Communication and Chat > CyberLink YouCam.

(4)

Webcam light

On: The webcam is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. These notices are located in Help and Support.

Chapter 2 External component identification

Button

Component

Description

Power button

●

When the computer is off, press the button to turn on
the computer.

●

When the computer is on, press the button briefly to
initiate Sleep.

●

When the computer is in the Sleep state, press
the button briefly to exit Sleep.

●

When the computer is in Hibernation, press
the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power
button will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft
Windows shutdown procedures are ineffective, press and
hold the power button down for at least 5 seconds to turn
off the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options.

Button

Keys

Item

Component

Description

(1)

esc key

Displays system information when pressed in combination
with the fn key.

(2)

fn key

Used in conjunction with hotkeys.

(3)

Windows logo key

Displays the Windows Start menu.

(4)

Action keys

Execute frequently used system functions.

(5)

Windows applications key

Displays a shortcut menu for items beneath the pointer.

Chapter 2 External component identification

Lights

Item

Component

Description

(1)

Caps lock light

On: Caps lock is on, which switches the keys to all
capital letters.

(2)

Power light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer
shuts off power to the display and other
unneeded components.

●

Off: The computer is off or in Hibernation.
Hibernation is an energy-saving mode that uses the
least amount of power.

●

White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.

●

Amber: All wireless devices are off.

(3)

Wireless light

Lights

TouchPad

Item

Component

Description

(1)

TouchPad on/off button

Turns the TouchPad on or off.

(2)

TouchPad light

●

On: The TouchPad is off.

●

Off: The TouchPad is on.

(3)

TouchPad zone

Moves the on-screen pointer and selects or activates items
on the screen.

(4)

Left TouchPad button

Functions like the left button on an external mouse.

(5)

Right TouchPad button

Functions like the right button on an external mouse.

Front

Component

Description

Speakers

Produce sound.

Chapter 2 External component identification

Left side

Item

Component

Description

(1)

External monitor port

Connects an external VGA monitor or projector.

(2)

Vents (2)

Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.

(3)

RJ-45 (network) jack

Connects a network cable.

(4)

HDMI port

Connects an optional video or audio device, such as a
high-definition television, any compatible digital or
audio device.

(5)

USB port

Connects an optional USB device.

(6)

Audio-in (microphone) jack

Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.

(7)

Audio-out (headphone) jack

Connects optional powered stereo speakers,
headphones, earbuds, a headset, or a television
audio cable.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information,
refer to the Regulatory, Safety, and Environmental
Notices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.

Left side

Item

Component

Description

(8)

Digital Media slot

Supports the following digital card formats:
●

Secure Digital (SD) Memory Card

●

Secure Digital Extended Capacity (SDxC)
Memory Card

●

Secure Digital High Capacity (SDHC) Memory Card

●

MultiMediaCard (MMC)

(9)

Hard drive light

Blinking white: The hard drive is being accessed.

(10)

Power light

●

White: The computer is on.

●

Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other
unneeded components.

Chapter 2 External component identification

Right side

Item

Component

Description

(1)

Optical drive

Reads and writes (select models only) to an optical disk.

(2)

Optical drive light

●

Green: The optical drive is being accessed.

●

Off: The optical drive is idle.

(3)

Optical drive eject button

Releases the disc tray.

(4)

USB port

Connects an optional USB device.
CAUTION: While there are multiple USB ports on the
same side, only one USB port will able to support a high
power device at a time.

(5)

AC adapter light

●

White: The AC adapter is connected and the battery
is charged.

●

Amber: The AC adapter is connected and the
battery is charging.

●

Off: The computer is using DC power.

(6)

Power connector

Connects an AC adapter.

(7)

Security cable slot

Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.

Right side

Bottom

Item

Component

Description

(1)

Battery bay

Holds the battery.

(2)

Vents (4)

(3)

Battery release latch

Releases the battery from the battery bay.

(4)

Memory module/wireless module
compartment cover

The memory module/wireless module compartment cover
provides access to the memory module compartment,
wireless module compartment, keyboard retention screw,
and optical drive bay.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module
authorized for use in the computer by the governmental
agency that regulates wireless devices in your country or
region. If you replace the module and then receive a
warning message, remove the module to restore
computer functionality, and then contact customer support
through Help and Support.

(5)

Hard drive compartment cover

Chapter 2 External component identification

The hard drive compartment cover provides access to the
hard drive bay and the RTC battery.

Illustrated parts catalog

Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.

Item

Description

Function

(1)

Product name

This is the product name affixed to the front of
the computer.

(2)

Serial number (s/n)

This is an alphanumeric identifier that is unique to
each product.

(3)

Part number/Product number (p/n)

This number provides specific information about the
product's hardware components. The part number
helps a service technician to determine what
components and parts are needed.

(4)

Warranty period

This number describes the duration of the warranty
period for the computer.

(5)

Model description

This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.

Chapter 3 Illustrated parts catalog

Computer major components

Item

Component

Spare part number

(1)

Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see Display assembly subcomponents on page 20.

Computer major components

Item

Component

(2)

Keyboard (includes keyboard cable):

Spare part number

For use in Belgium

646125-A41

For use in Bulgaria

646125-261

For use in the Czech Republic

646125-221

For use in Denmark, Finland, and Norway

646125-DH1

For use in France

646125-051

For use in Germany

646125-041

For use in Greece

646125-DJ1

For use in Hungary

646125-211

For use in Israel

646125-BB1

For use in Italy

646125-061

For use in the Netherlands

646125-B31

For use in Portugal

646125-131

For use in Romania

646125-271

For use in Russia

646125-251

For use in Saudi Arabia

646125-171

For use in Slovenia

646125-BA1

For use in Spain

646125-071

For use in Switzerland

646125-BG1

For use in Turkey

646125-141

For use in the United Kingdom and Singapore

646125-031

(3)

Top cover (includes the TouchPad board)

686283-001

(4)

Power button board (includes cable)

686270-001

(5)

TouchPad button board (includes bracket, TouchPad button board cable, and
TouchPad cable)

686271-001

(6)

Speakers (include speaker cables)

686279-001

(7)

Optical drive connector cable (includes bracket)

686257-001

(8)

USB board (includes cable)

686269-001

(9)

System board (includes processor and replacement thermal material):
For use on computer models equipped with an AMD E2-1800 processor (1.70-GHz,
1333-MHz, 18 W, dual core, UMA graphics subsystem memory)

688304-001

For use on computer models equipped with an AMD E1-1200 processor (1.40-GHz,
1066-MHz, 18 W, dual core, UMA graphics subsystem memory)

688303-001

Chapter 3 Illustrated parts catalog

Item

Component

Spare part number

For use on computer models equipped with an AMD E-300 processor (1.30-GHz,
1066-MHz, 18 W, dual core, UMA graphics subsystem memory)

688305-001

(10)

Fan/heat sink assembly (includes replacement thermal material)

688306-001

(11)

Power connector cable (includes bracket)

686258-001

(12)

Base enclosure (includes battery cover lock latch, battery cover release latch, power
connector barrel, and RJ45 cover)

686253-001

Rubber Kit (not illustrated, includes front and rear rubber feet, display bezel rubber
bumpers, and display bezel rubber screw covers)

686276-001

(13)

Battery:
6-cell, 55-Wh, 2.55-Ah, Li-ion battery

593554-001

6-cell, 47-Wh, 2.20-Ah, Li-ion battery

593553-001

(14)

DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel
and optical drive bracket)

686268-001

(15)

RTC battery

686274-001

(16)

Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):

(17)

(18)

640-GB, 5400-rpm, 9.5-mm

669300-001

500-GB, 5400-rpm, 9.5-mm

669299-001

320-GB, 5400-rpm, 9.5-mm

622643-001

Hard Drive Hardware Kit (not illustrated, includes hard drive bracket, hard drive
connector cable, and screws)

686261-001

Memory module (PC3, 12800, 1600-MHz):
4-GB memory module

652972-001

2-GB memory module

641369-001

WLAN module:
Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter

690019-001

Atheros HB125 802.11b/g/n 1×1 WLAN module

675794-001

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

655795-001

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0
Combo Adapter

657325-001

Ralink RT5390F 802.11b/g/n 1×1 WLAN module

670691-001

Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter

691415-001

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter

690020-001

Cover Kit, includes:

686272-001

(19)

Hard drive compartment cover (includes one captive screw, secured by a C-clip)

(20)

Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip)

Computer major components

Display assembly subcomponents

Item

Component

Spare part number

(1)

Display bezel

686255-001

(2)

Webcam/microphone module (includes double-sided adhesive)

686285-001

(3)

15.6-in, LED, SVA, HD, BrightView display panel

686273-001

Display Hinge Kit, includes:

686262-001

(4)

Left and right display hinge covers

(5)

Left and right display hinges and vertical support brackets

Chapter 3 Illustrated parts catalog

Item

Component

Spare part number

(6)

Display panel cable (includes webcam/microphone module cable)

686256-001

(7)

Antenna Kit (includes wireless antenna left and right (main and auxiliary) cables
and transceivers)

686249-001

(8)

Display enclosure

686251-001

Rubber Kit (not illustrated, includes front and rear rubber feet, display bezel rubber
bumpers, and display bezel rubber screw covers)

686276-001

Display assembly subcomponents

Mass storage devices

Item

Component

Spare part number

(1)

Hard drive (does not include hard drive bracket, hard drive connector cable, or screws):
640-GB, 5400-rpm, 9.5-mm

669300-001

500-GB, 5400-rpm, 9.5-mm

669299-001

320-GB, 5400-rpm, 9.5-mm

622643-001

Hard Drive Hardware Kit, includes:

686261-001

(2a)

Hard drive bracket

(2b)

Hard drive connector cable
Hard drive bracket screws (not illustrated)

(3)

DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel
and optical drive bracket)

Chapter 3 Illustrated parts catalog

686268-001

Miscellaneous parts
Component

Spare part number

65-W HP Smart AC adapter (RC, V, 3-wire)

609939-001

Power cord (3-pin, black, 1.83-m):
For use in Denmark

490371-081

For use in Europe

490371-021

For use in Israel

490371-BB1

For use in Italy

490371-061

For use in North America

490371-001

For use in South Africa

490371-AR1

For use in Switzerland

490371-111

For use in the United Kingdom and Singapore

490371-031

Screw Kit

686278-001

Miscellaneous parts

Sequential part number listing
Spare part number

Description

490371-001

Power cord for use in North America (3-pin, black, 1.83-m)

490371-021

Power cord for use in Europe (3-pin, black, 1.83-m)

490371-031

Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061

Power cord for use in Italy (3-pin, black, 1.83-m)

490371-081

Power cord for use in Denmark (3-pin, black, 1.83-m)

490371-111

Power cord for use in Switzerland (3-pin, black, 1.83-m)

490371-AR1

Power cord for use in South Africa (3-pin, black, 1.83-m)

490371-BB1

Power cord for use in Israel (3-pin, black, 1.83-m)

593553-001

6-cell, 47-Wh, 2.20-Ah, Li-ion battery

593554-001

6-cell, 55-Wh, 2.55-Ah, Li-ion battery

609939-001

65-W HP Smart AC adapter (RC, V, 3-wire)

622643-001

320-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686261-001.

641369-001

4-GB memory module (PC3, 12800, 1600-MHz)

646125-031

Keyboard for use in the United Kingdom and Singapore (includes keyboard cable)

646125-041

Keyboard for use in Germany (includes keyboard cable)

646125-051

Keyboard for use in France (includes keyboard cable)

646125-061

Keyboard for use in Italy (includes keyboard cable)

646125-071

Keyboard for use in Spain (includes keyboard cable)

646125-131

Keyboard for use in Portugal (includes keyboard cable)

646125-141

Keyboard for use in Turkey (includes keyboard cable)

646125-171

Keyboard for use in Saudi Arabia (includes keyboard cable)

646125-211

Keyboard for use in Hungary (includes keyboard cable)

646125-221

Keyboard for use in the Czech Republic (includes keyboard cable)

646125-251

Keyboard for use in Russia (includes keyboard cable)

646125-261

Keyboard for use in Bulgaria (includes keyboard cable)

646125-271

Keyboard for use in Romania (includes keyboard cable)

646125-A41

Keyboard for use in Belgium (includes keyboard cable)

646125-B31

Keyboard for use in the Netherlands (includes keyboard cable)

Chapter 3 Illustrated parts catalog

Spare part number

Description

646125-BA1

Keyboard for use in Slovenia (includes keyboard cable)

646125-BB1

Keyboard for use in Israel (includes keyboard cable)

646125-BG1

Keyboard for use in Switzerland (includes keyboard cable)

646125-DH1

Keyboard for use in Denmark, Finland, and Norway (includes keyboard cable)

646125-DJ1

Keyboard for use in Greece (includes keyboard cable)

652972-001

2-GB memory module (PC3, 12800, 1600-MHz)

655795-001

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

657325-001

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

669299-001

500-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686261-001.

669300-001

640-GB, 5400-rpm, 9.5-mm hard drive (does not include hard drive bracket, hard drive connector
cable, or screws)
NOTE: The hard drive bracket, hard drive connector cable, and screws are included in the Hard
Drive Hardware Kit, spare part number 686261-001.

670691-001

Ralink RT5390F 802.11b/g/n 1×1 WLAN module

675794-001

Atheros HB125 802.11b/g/n 1×1 WLAN module

686249-001

Antenna Kit (includes wireless antenna left and right (main and auxiliary) cables and transceivers)

686251-001

Display enclosure

686253-001

Base enclosure

686255-001

Display bezel

686256-001

Display panel cable (includes webcam/microphone module cable)

686257-001

Optical drive connector cable (includes bracket)

686258-001

Power connector cable

686261-001

Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws)

686262-001

Display Hinge Kit (includes left and right display hinges and vertical support brackets and left and
right display hinge covers)

686268-001

DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical
drive bracket)

686269-001

USB board (includes cable)

686270-001

Power button board (includes cable)

686271-001

TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable)

686272-001

Cover Kit (includes hard drive compartment cover and memory module/wireless module
compartment cover)

Sequential part number listing

Spare part number

Description

686273-001

15.6-in, LED, SVA, HD, BrightView display panel

686274-001

RTC battery

686276-001

Rubber Kit (includes front and rear rubber feet, display bezel rubber bumpers, and display bezel
rubber screw covers)

686278-001

Screw Kit

686279-001

Speakers (include speaker cables

686283-001

Top cover (includes the TouchPad board)

686285-001

Webcam/microphone module (includes double-sided adhesive)

688303-001

System board for use on computer models equipped with an AMD E1-1200 processor (1.40-GHz,
1066-MHz, 18 W, dual core, UMA graphics subsystem memory; includes processor and
replacement thermal material)

688304-001

System board for use on computer models equipped with an AMD E2-1800 processor (1.70-GHz,
1333-MHz, 18 W, dual core, UMA graphics subsystem memory; includes processor and
replacement thermal material)

688305-001

System board for use on computer models equipped with an AMD E-300 processor (1.30-GHz,
1066-MHz, 18 W, dual core, UMA graphics subsystem memory; includes processor and
replacement thermal material)

688306-001

Fan/heat sink assembly (includes replacement thermal material)

690019-001

Atheros AR9565 802.11b/g/n 1×1 WiFi + Bluetooth 4.0 Combo Adapter

690020-001

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter

691415-001

Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter

Chapter 3 Illustrated parts catalog

Removal and replacement
procedures

Preliminary replacement requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●

Flat-bladed screwdriver

●

Magnetic screwdriver

●

Phillips P0 and P1 screwdrivers

Service considerations
The following sections include some of the considerations that you must keep in mind during
disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all
accompanying screws) away from the work area to prevent damage.

Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use
care when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations
during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat
or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In
all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with
extreme care; these cables tear easily.

Preliminary replacement requirements

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether
the computer is off or in Hibernation, turn the computer on, and then shut it down through
the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,
avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and
be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors
or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure
determine the degree of sensitivity. Networks built into many integrated circuits provide some
protection, but in many cases, ESD contains enough power to alter device parameters or melt
silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,
reducing its life expectancy.

Chapter 4 Removal and replacement procedures

CAUTION: To prevent damage to the computer when you are removing or installing internal
components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event

10%

40%

55%

Walking across carpet

35,000 V

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic tube

2,000 V

700 V

400 V

Removing DIPS from vinyl tray

11,500 V

4,000 V

2,000 V

Removing DIPS from Styrofoam

14,500 V

5,000 V

3,500 V

Removing bubble pack from PCB

26,500 V

20,000 V

7,000 V

Packing PCBs in foam-lined box

21,000 V

11,000 V

5,000 V

Preliminary replacement requirements

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or
nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate
electric charges.

Workstation guidelines
Follow these grounding workstation guidelines:

●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle
these items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Chapter 4 Removal and replacement procedures

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground,
wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors,
use alligator clips to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)
can be used at standing workstations and are compatible with most types of shoes or boots. On
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one
megohm resistance between the operator and ground. To be effective, the conductive must be
worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:
●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive tabletop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.
Material

Use

Voltage protection level

Antistatic plastics

Bags

1,500 V

Carbon-loaded plastic

Floor mats

7,500 V

Metallized laminate

Floor mats

5,000 V

Preliminary replacement requirements

Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 72 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.

Service tag
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Battery
on page 34 for battery removal instructions.

Item

Component

Description

(1)

Product name

This is the product name affixed to the front of
the computer.

(2)

Serial number (s/n)

This is an alphanumeric identifier that is unique to
each product.

(3)

Part number/Product number (p/n)

This number provides specific information about
the product’s hardware components. The part number
helps a service technician determine what components
and parts are needed.

Chapter 4 Removal and replacement procedures

Item

Component

Description

(4)

Warranty period

This number describes the duration of the warranty
period for the computer.

(5)

Model description

This is the alphanumeric identifier used to locate
documents, drivers, and support for the computer.

Computer feet
The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to
the base enclosure, as indicated in the illustration below. These rubber feet are available in the Rubber
Kit, spare part number 686276-001.

Component replacement procedures

Battery
Description

Spare part number

6-cell, 55-Wh, 2.55-Ah, Li-ion battery

593554-001

6-cell, 47-Wh, 2.20-Ah, Li-ion battery

593553-001

IMPORTANT: The customer should not attempt to replace the computer battery, which is installed
and sealed at the factory. A broken battery seal voids the computer and battery warranties. The
computer has an internal rechargeable battery that can be replaced only by an authorized service
provider.
Before disassembling the computer, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery:
1.

Turn the computer upside down on a flat surface.

Slide the battery release latch (1) to release the battery.

Pivot the front edge of the battery (2) up and back.

Remove the battery (3) from the computer.

To insert the battery:

Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay.

Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release
latch will automatically lock into place.)

Chapter 4 Removal and replacement procedures

Memory module
Description

Spare part number

4-GB memory module (PC3, 12800, 1600-MHz)

652972-001

2-GB memory module (PC3, 12800, 1600-MHz)

641369-001

Before removing the memory module, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34).

Remove the memory module:
1.

Loosen the captive screw (1) that secures the memory module/wireless module compartment cover
to the computer.

Lift the rear edge of the memory module/wireless module compartment cover (2) up and forward
until it rests at an angle.

Remove the memory module/wireless module compartment cover (3) by sliding it away from the
computer at an angle. The memory module/wireless module compartment cover is available in the
Cover Kit, spare part number 686272-001.

Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)

Component replacement procedures

Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

WLAN module
Description

Spare part number

Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter

690019-001

Atheros HB125 802.11b/g/n 1×1 WLAN module

675794-001

Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter

655795-001

Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter

657325-001

Ralink RT5390F 802.11b/g/n 1×1 WLAN module

670691-001

Ralink RT5390R 802.11bg/n 1×1 WiFi Adapter

691415-001

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter

690020-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless
module authorized for use in the computer by the governmental agency that regulates wireless devices
in your country or region. If you replace the module and then receive a warning message, remove the
module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Chapter 4 Removal and replacement procedures

Remove the battery (see Battery on page 34).

Remove the memory module/wireless module compartment cover (see Memory module
on page 35).

Remove the WLAN module:
1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2
WLAN antenna cable is connected to the WLAN module #2 terminal.

Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board.
(The WLAN module tilts up.)

Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module,
the protective sleeves must be installed on the antenna connectors, as shown in the
following illustration.

Component replacement procedures

Reverse this procedure to install the WLAN module.

Keyboard
NOTE: The keyboard spare part kit includes the keyboard cable.
For use in country/region

Spare part number

For use in country/region

Spare part number

For use in Belgium

646125-A41

For use in the Netherlands

646125-B31

For use in Bulgaria

646125-261

For use in Portugal

646125-131

For use in the Czech Republic

646125-221

For use in Romania

646125-271

For use in Denmark, Finland,
and Norway

646125-DH1

For use in Russia

646125-251

For use in France

646125-051

For use in Saudi Arabia

646125-171

For use in Germany

646125-041

For use in Slovenia

646125-BA1

For use in Greece

646125-DJ1

For use in Spain

646125-071

For use in Hungary

646125-211

For use in Switzerland

646125-BG1

For use in Israel

646125-BB1

For use in Turkey

646125-141

For use in Italy

646125-061

For use in the United Kingdom
and Singapore

646125-031

Before removing the keyboard, follow these steps:

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34).

Remove the memory module/wireless module compartment cover (see Memory module
on page 35).

Chapter 4 Removal and replacement procedures

Remove the keyboard:
1.

Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer.

Rest and secure the computer on its left side.

Partially open the computer.

Component replacement procedures

Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back
of the keyboard until the keyboard disengages from the computer.

Turn the computer right-side up with the front toward you.

Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it
rests upside down on the palm rest.

Chapter 4 Removal and replacement procedures

Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and
then disconnect the keyboard cable (2) from the system board.

Remove the keyboard (3).

Reverse this procedure to install the keyboard.

Component replacement procedures

Optical drive
Description

Spare part number

DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical
drive bracket)

686268-001

Before removing the optical drive, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34).

Remove the memory module/wireless module compartment cover (see Memory module
on page 35).

Remove the optical drive:

Remove the Phillips PM2.5×4.0 screw (1) that secures the optical drive to the computer.

Use a flat-blade screw driver or similar tool to press on the optical drive bracket tab (2) to release
the optical drive.

Remove the optical drive (3) from the computer.

Chapter 4 Removal and replacement procedures

If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to
release the optical drive tray.

Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release
the optical drive bezel.

Release the left side of the optical drive bezel (3).

Remove the optical drive bezel (4).

If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel
toward you.

Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the
optical drive.

10. Remove the optical drive bracket (2).

Reverse this procedure to install the optical drive.

Component replacement procedures

Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector
cable, or screws.
Description

Spare part number

640-GB, 5400-rpm, 9.5-mm

669300-001

500-GB, 5400-rpm, 9.5-mm

669299-001

320-GB, 5400-rpm, 9.5-mm

622643-001

Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws)

686261-001

Before removing the hard drive, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34).

Remove the memory module/wireless module compartment cover (see Memory module
on page 35).

Remove the hard drive:

Loosen the captive screw (1) that secures the hard drive compartment cover to the computer.

Lift the rear edge of the hard drive compartment cover (2) up and forward until it rests at
an angle.

Chapter 4 Removal and replacement procedures

Remove the hard drive compartment cover (3) by sliding it away from the computer at an angle.
The hard drive compartment cover is available in the Cover Kit, spare part number 686272-001.

Disconnect the hard drive connector cable (1) from the system board, and then release the cable
from the clip (2) built into the base enclosure.

Remove the four Phillips PM2.5×4.0 screws (3) that secure the hard drive to the computer.

Remove the hard drive (4) from the hard drive bay.

Component replacement procedures

If it is necessary to disassemble the hard drive, perform the following steps:
a.

Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the
hard drive.

Remove the hard drive bracket (2) from the hard drive.

Disconnect the hard drive connector cable (3) from the hard drive. The hard drive bracket,
hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare
part number 686261-001.

Reverse this procedure to reassemble and install the hard drive.

Chapter 4 Removal and replacement procedures

RTC battery
Description

Spare part number

RTC battery

686274-001

Before removing the RTC battery, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34).

Remove the memory module/wireless module compartment cover (see Memory module
on page 35).

Remove the hard drive compartment cover (see Hard drive on page 44).

Remove the RTC battery:
1.

Use a flat-bladed, non-metallic tool (1) to release the RTC battery from the socket on the
system board.

Remove the RTC battery (2).

Component replacement procedures

Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+”
sign faces up.

Top cover
Description

Spare part number

Top cover (includes the TouchPad board)

686283-001

Before removing the top cover, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34), and then remove the following components:
a.

Memory module/wireless module compartment cover (see Memory module on page 35)

Keyboard (see Keyboard on page 38)

Hard drive (see Hard drive on page 44)

NOTE: When replacing the top cover, be sure to remove the following components from the defective
top cover and install them on the replacement top cover:
●

Power button board (see Power button board on page 51)

●

TouchPad button board (see TouchPad button board on page 52)

Remove the top cover:
1.

Remove the six Phillips PM2.5×6.5 screws (1) and the two Phillips PM2.5×10.0 screws (2) that
secure the top cover to the computer.

Chapter 4 Removal and replacement procedures

Remove the four Phillips PM2.0×2.5 screws on the rear edge of the battery bay and in the hard
drive bay that secure the top cover to the computer.

Remove the four Phillips PM2.5×4.0 screws on the front edge of the battery bay and near the hard
drive connector that secure the top cover to the computer.

Turn the computer right side up, with the front toward you.

Open the computer.

Release the ZIF connector to which the power button board cable is connected, and then
disconnect the power button board cable (1) from the system board.

Component replacement procedures

Release the ZIF connector to which the TouchPad button board cable is connected, and then
disconnect the TouchPad button board cable (2) from the system board.

Remove the Phillips PM2.0×2.5 screw (1) and the three Phillips PM2.5×6.5 screws (2) that secure
the top cover to the computer.

Lift the rear edge of the top cover (1) and swing it up and forward until the left and right sides of
the top cover detach from the base enclosure.

Chapter 4 Removal and replacement procedures

10. Remove the top cover (2).

Reverse this procedure to install the top cover.

Power button board
Description

Spare part number

Power button board (includes cable)

686270-001

Before removing the power button board, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34), and then remove the following components:
a.

Memory module/wireless module compartment cover (see Memory module on page 35)

Keyboard (see Keyboard on page 38)

Hard drive (see Hard drive on page 44)

Top cover (see Top cover on page 48)

Remove the power button board:
1.

Turn the top cover upside down, with the front toward you.

Remove the two Phillips PM2.0×3.0 screws (1) that secure the power button board to
the top cover.

Component replacement procedures

Remove the power button board (2).

Reverse this procedure to install the power button board.

TouchPad button board
Description

Spare part number

TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable)

686271-001

Before removing the TouchPad button board, follow these steps:

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34), and then remove the following components:
a.

Memory module/wireless module compartment cover (see Memory module on page 35)

Keyboard (see Keyboard on page 38)

Hard drive (see Hard drive on page 44)

Top cover (see Top cover on page 48)

Chapter 4 Removal and replacement procedures

Remove the TouchPad button board:
1.

Turn the top cover upside down, with the front toward you.

Detach the TouchPad button board cable (1) from the TouchPad. (The TouchPad button board
cable is attached to the TouchPad with double-sided tape).

Release the ZIF connector to which the TouchPad board cable is connected, and then disconnect
the TouchPad board cable (2) from the TouchPad board.

Release the two pieces of shielding tape that cover the left and right sides of the TouchPad button
board (3).

Remove the two Phillips PM2.5×4.0 screws (1) that secure the TouchPad button board to the top
cover. Lift the rear edge of the TouchPad button board (2) until it rests at an angle.

Component replacement procedures

Remove the TouchPad button board (3) by sliding it away from the top cover at an angle.

Reverse this procedure to install the TouchPad button board.

Chapter 4 Removal and replacement procedures

Optical drive connector cable
Description

Spare part number

Optical drive connector cable

686257-001

Before removing the optical drive connector cable, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34), and then remove the following components:
a.

Memory module/wireless module compartment cover (see Memory module on page 35)

Keyboard (see Keyboard on page 38)

Hard drive (see Hard drive on page 44)

Top cover (see Top cover on page 48)

Remove the optical drive connector cable:
1.

Disconnect the optical drive connector cable (1) from the system board.

Release the optical drive connector cable from the clips (2) and routing channel built into
the base enclosure.

Remove the two Phillips PM2.0×4.5 screws (3) that secure the optical drive connector to
the base enclosure.

Component replacement procedures

Remove the optical drive connector cable (4).

Reverse this procedure to install the optical drive connector cable.

Chapter 4 Removal and replacement procedures

Speakers
Description

Spare part number

Speakers (include speaker cables)

686279-001

Before removing the speakers, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34), and then remove the following components:
a.

Memory module/wireless module compartment cover (see Memory module on page 35)

Keyboard (see Keyboard on page 38)

Hard drive (see Hard drive on page 44)

Top cover (see Top cover on page 48)

Remove the speakers:
1.

Disconnect the speaker cable (1) from the system board.

Release the speaker cable from the clips (2) and routing channel built into the base enclosure.

Remove the two Phillips PM2.5×4.0 screws (3) that secure the speakers to the base enclosure.

Component replacement procedures

Remove the speakers (4).

Reverse this procedure to install the speakers.

Chapter 4 Removal and replacement procedures

USB board
Description

Spare part number

USB board (includes cable)

686269-001

Before removing the USB board, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34), and then remove the following components:
a.

Memory module/wireless module compartment cover (see Memory module on page 35)

Keyboard (see Keyboard on page 38)

Hard drive (see Hard drive on page 44)

Top cover (see Top cover on page 48)

Remove the USB board:
1.

Release the ZIF connector to which the USB board cable is connected, and then disconnect
the USB board cable (1) from the system board.

Remove the Phillips PM2.5×6.0 screw (2) that secures the USB board to the base enclosure.

Component replacement procedures

Remove the USB board (3).

Reverse this procedure to install the USB board.

Chapter 4 Removal and replacement procedures

System board
NOTE: The system board spare part kit includes the processor and replacement thermal material.
Description

Spare part number

For use on computer models equipped with an AMD E2-1800 processor (1.70-GHz, 1333-MHz,
18 W, dual core, UMA graphics subsystem memory)

688304-001

For use on computer models equipped with an AMD E1-1200 processor (1.40-GHz, 1066-MHz,
18 W, dual core, UMA graphics subsystem memory)

688303-001

For use on computer models equipped with an AMD E-300 processor (1.30-GHz, 1066-MHz, 18
W, dual core, UMA graphics subsystem memory)

688305-001

Before removing the system board, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34), and then remove the following components:
a.

Memory module/wireless module compartment cover (see Memory module on page 35)

WLAN module (see WLAN module on page 36)

Keyboard (see Keyboard on page 38)

Optical drive (see Optical drive on page 42)

Hard drive (see Hard drive on page 44)

Top cover (see Top cover on page 48)

When replacing the system board, be sure that the following components are removed from
the defective system board and installed on the replacement system board:
●

Memory module (see Memory module on page 35)

●

RTC battery (see RTC battery on page 47)

●

Fan/heat sink assembly (see Fan/heat sink assembly on page 63)

Component replacement procedures

Remove the system board:
1.

Disconnect the following cables from the system board.
(1) Speaker cable
(2) Optical drive connector cable
(3) Display panel cable
(4) USB board cable
(5) Power connector cable

Remove the three Phillips PM2.5×6.0 screws (1) that secure the system board to
the base enclosure.

Lift the right side of the system board (2) until it rests at an angle.

Chapter 4 Removal and replacement procedures

Remove the system board (3) by sliding it up and to the right at an angle.

Reverse this procedure to install the system board.

Fan/heat sink assembly
Description

Spare part number

Fan/heat assembly (includes replacement thermal material)

688306-001

Before removing the fan/heat sink assembly, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34), and then remove the following components:
a.

Memory module/wireless module compartment cover (see Memory module on page 35)

Keyboard (see Keyboard on page 38)

Hard drive (see Hard drive on page 44)

Component replacement procedures

Top cover (see Top cover on page 48)

System board (see System board on page 61)

Remove the fan/heat sink assembly:
1.

Turn the system board upside down, with the front toward you.

Disconnect the fan cable (1) from the system board.

Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips
screws (2) that secure the fan/heat sink assembly to the system board.

Remove the fan/heat sink assembly (3).
NOTE: Due to the adhesive quality of the thermal material located between the processor heat
sink and processor, it may be necessary to move the processor heat sink from side to side to
detach it.

The thermal material must be thoroughly cleaned from the surfaces of the processor heat sink and
the processor each time the processor heat sink is removed. Replacement thermal material is included
with the processor heat sink and system board spare part kits.
NOTE: The following illustration shows the replacement thermal material locations. Thermal paste is
used on the processor (1) and the heat sink section (2) that services it.

Chapter 4 Removal and replacement procedures

Reverse this procedure to install the fan/heat sink assembly.

Component replacement procedures

Display assembly
NOTE: The display assembly is spared at the subcomponent level only. For more display assembly
spare part information, see the individual removal subsections.
Before removing the display assembly, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34).

Disconnect the wireless antenna cables from the WLAN module (see Memory module
on page 35).

Remove the following components:
a.

Keyboard (see Keyboard on page 38)

Hard drive (see Hard drive on page 44)

Top cover (see Top cover on page 48)

Remove the display assembly:
1.

Disconnect the display panel cable (1) from the system board.

Chapter 4 Removal and replacement procedures

Release the wireless antenna cables (2) from the clips and routing channel built into the
base enclosure.

CAUTION: Support the display assembly when removing the following screws. Failure to
support the display assembly can result in damage to the display assembly and other
computer components.
3.

Remove the five Phillips PM2.5×6.5 screws (1) that secure the display assembly to
the base enclosure.

Component replacement procedures

Remove the display assembly (2).

If it is necessary to replace the display bezel or any of the display assembly subcomponents:
a.

Remove the two display bezel screw covers (1) and the two Phillips PM2.5×5.5 screws (2)
that secure the display bezel to the display assembly. The display bezel screw covers are
available in the Rubber Kit, spare part number 686276-001.

Flex the inside edges of the bottom edge (3), the left and right sides (4), and the
top edge (5) of the display bezel until the bezel disengages from the display enclosure.

Chapter 4 Removal and replacement procedures

Remove the display bezel (6). The display bezel is available using spare part number
686255-001.

If it is necessary to replace the display hinge covers:
a.

Remove the two Phillips PM2.5×4.0 screws (1) that secure the display hinge covers to the
display enclosure.

Remove the display hinge covers (2). The display hinge covers are available using spare
part number 686262-001.

Component replacement procedures

If it is necessary to replace the display panel:
a.

Release the display panel cable (1) from the clips built into the bottom edge of the
display enclosure.

Remove the four Phillips PM2.5×4.0 screws (2) that secure the display panel to the
display enclosure.

Lift the top edge of the display panel (3), and then swing it up and forward until it rests
upside down in front of the display enclosure.

Release the adhesive support strip (1) that secures the display panel cable to the
display panel.

Detach the display panel cable (2) from the display panel. (The display panel cable is
attached to the display panel with double-sided tape.)

Chapter 4 Removal and replacement procedures

Disconnect the display panel cable (3) from the display panel.

Remove the display panel. The display panel is available using spare part number
686273-001.

If it is necessary to replace the display hinges:
a.

Remove the six Phillips PM2.0×3.5 screws (1) that secure the display hinges to
the display panel.

Component replacement procedures

Remove the display hinges (2). The display hinges are available using spare part number
686262-001.

If it is necessary to replace the display panel cable:
a.

Detach the display panel cable (1) from the display enclosure. (The display panel cable is
attached to the display enclosure with double-sided tape in multiple locations.)

Disconnect the webcam/microphone cable (2) from the webcam/microphone module.

Chapter 4 Removal and replacement procedures

Remove the display panel cable (3). The display panel cable is available using spare part
number 686256-001 and includes the webcam/microphone cable.

Component replacement procedures

10. If it is necessary to replace the webcam/microphone module, gently detach the webcam/
microphone module from the display enclosure. (The webcam/microphone module is attached to
the display enclosure with double-sided tape.) The webcam/microphone module is available using
spare part number 686285-001.
CAUTION: Due to the thin profile of the webcam/microphone module, it is easily damaged.
Take extra precaution to ensure the webcam/microphone module is not damaged when removing
and replacing the module.

NOTE: Depending on computer model, some computer models may be equipped one or two
sets of wireless antenna cables and transceivers.
11. If it is necessary to replace the wireless antenna cables and transceivers:

Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless
antenna transceivers are attached to the display enclosure with double-sided tape.)

Release the wireless antenna cables from the clips and routing channels along the left, right,
and bottom edges of the display enclosure (2).

Chapter 4 Removal and replacement procedures

Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and
transceivers are available using spare part number 686249-001.

Reverse this procedure to install the display assembly.

Power connector cable
Description

Spare part number

Power connector cable (includes bracket)

686258-001

Before removing the power connector cable, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the battery (see Battery on page 34), and then remove the following components:
a.

Memory module/wireless module compartment cover (see Memory module on page 35)

Keyboard (see Keyboard on page 38)

Hard drive (see Hard drive on page 44)

Top cover (see Top cover on page 48)

Display assembly (see Display assembly on page 66)

Remove the power connector cable:
1.

Disconnect the power connector cable (1) from the system board.

Remove the Phillips PM2.5×6.5 screw (2) that secures the power connector and bracket to
the base enclosure.

Component replacement procedures

Remove the power connector bracket (3).

Remove the power connector cable (4).

Reverse this procedure to install the power connector cable.

Chapter 4 Removal and replacement procedures

Using Setup Utility (BIOS) and
System Diagnostics

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility
(BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the
amount of system and extended memory.

Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), follow these steps:
1.

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.

Press f10 to enter Setup Utility (BIOS).

Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.

Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Starting Setup Utility (BIOS)

Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed
on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn
+esc (if you are already in Windows) or by using Setup Utility (BIOS).
1.

Start Setup Utility (BIOS).

Use the arrow keys to select Main.

To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to
select Exit > Exit Discarding Changes, and then press enter.

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the AC
adapter. Do not download or install a BIOS update while the computer is running on battery power,
docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.

Select Start > Help and Support > Maintain.

Follow the on-screen instructions to identify your computer and access the BIOS update you want
to download.

At the download area, follow these steps:
a.

Identify the BIOS update that is later than the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information
to locate the update later, after it has been downloaded to your hard drive.

Follow the on-screen instructions to download your selection to the hard drive. Make a note
of the path to the location on your hard drive where the BIOS update is downloaded. You
will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the
download is complete. If no instructions are displayed, follow these steps:

Open Windows Explorer by selecting Start > Computer.

Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).

Chapter 5 Using Setup Utility (BIOS) and System Diagnostics

Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.

Double-click the file that has an .exe extension (for example, filename.exe). The BIOS
installation begins.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.

Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is
functioning properly.
To start System Diagnostics:
1.

Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,
press f2.

Click the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostics test while it is running, press esc.

Using System Diagnostics

Specifications

Computer specifications
Metric

U.S.

Width

37.60 cm

14.80 in

Depth

24.70 cm

9.72 in

Height (front to rear)

3.05 to 3.58 cm

1.20 to 1.41 in

Weight

2.45 kg

5.39 lb

Dimensions

Input power
Operating voltage and current

18.5V/ 3.5A or 19.5V/ 3.33A – 65W
19V/ 4.74A or 19.5V/ 4.62A – 90W

Temperature
Operating

5°C to 35°C

41°F to 95°F

Nonoperating

-20°C to 60°C

-4°F to 140°F

Relative humidity (noncondensing)
Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating

-15 m to 3,048 m

-50 ft to 10,000 ft

Nonoperating

-15 m to 12,192 m

-50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this
range of temperatures.

Chapter 6 Specifications

15.6-in, SVA, display panel display specifications
Metric

U.S.

Height

19.6 cm

7.72 in

Width

34.7 cm

13.66 in

Diagonal

39.8 cm

15.67 in

Number of colors

Up to 16.8 million

Contrast ratio

200:1 (typical)

Brightness

250 nits (typical)

Dimensions

Pixel resolution
Pitch

0.197 × 0.197 mm

Format

1366 × 768

Configuration

RGB vertical stripe

Backlight

LED

Character display

80 × 25

Total power consumption

3.46 W

Viewing angle

±65° horizontal, +50° vertical (typical)

15.6-in, SVA, display panel display specifications

Hard drive specifications
640-GB*

500-GB*

320-GB*

Height

9.5 mm

Length

100.4 mm

Width

69.9 mm

Weight

110 g

Interface type

SATA

Synchronous (maximum)

1.1 GB/sec

Security

ATA security

Dimensions

Transfer rate

Seek times (typical read, including setting)
Single track

1.5 ms

Average (read/write)

11/13 ms

Maximum

22 ms

Logical blocks

1,250,269,655

976,773,168

628,142,448

Disk rotational speed

5400 rpm

Operating temperature

0°C to 60°C (32°F to 140°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE:

Certain restrictions and exclusions apply. Contact technical support for details.

Chapter 6 Specifications

Backup and recovery

Your computer includes tools provided by the operating system and HP to help you safeguard your
information and restore it if necessary.
This chapter provides information about the following topics:
●

Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature)

●

Performing a system restore (from the recovery partition, recovery discs, or a recovery flash drive)

●

Backing up your information

●

Recovering a program or driver

Restore
In the event of hard drive failure, to restore your system to its factory image you must use a set of
recovery discs or a recovery flash drive that you have created using HP Recovery Manager. HP
recommends that you use HP Recovery Manager immediately after software setup to create either a set
of recovery discs or a recovery flash drive.
If you need to restore your system for some other reason than hard drive failure, you can use the HP
Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To
check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and
then click Disk Management. If the recovery partition is present, a Recovery drive is listed in
the window.
CAUTION: HP Recovery Manager (partition or discs/flash drive) restores only the software that was
installed at the factory. Software not provided with this computer must be reinstalled manually.
NOTE: Recovery discs have been included if your computer does not have a recovery partition.

Restore

Creating recovering media
HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that
you can restore your computer to its original factory state if the hard drive fails, or if for any reason you
cannot restore using the recovery partition tools. Create these discs or the flash drive after setting up
the computer for the first time.
NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or one recovery
flash drive. Handle these discs or the flash drive carefully and keep them in a safe place.
NOTE: If your computer does not include an integrated optical drive, you can use an optional
external optical drive (purchased separately) to create recovery discs, or you can purchase recovery
discs for your computer from the HP website. If you use an external optical drive, it must be connected
directly to a USB port on the computer, not to a USB port on an external device, such as a USB hub.
Guidelines:
●

Purchase high-quality DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs.
NOTE: Read-write discs, such as CD-RW, DVD±RW, double-layer DVD±RW, and BD-RE
(rewritable Blu-ray) discs, are not compatible with the HP Recovery Manager software.

●

The computer must be connected to AC power during this process.

●

Only one set of recovery discs or one recovery flash drive can be created per computer.
NOTE: If you are creating recovery discs, number each disc before inserting it into
the optical drive.

●

If necessary, you can exit the program before you have finished creating the recovery discs or
recovery flash drive. The next time you open HP Recovery Manager, you will be prompted to
continue the backup creation process.

To create a set of recovery discs or a recovery flash drive:

Select Start > All Programs > HP Help and Support > HP Recovery Manager > HP
Recovery Media Creation.

Follow the on-screen instructions.

Chapter 7 Backup and recovery

Performing a system restore
HP Recovery Manager software allows you to repair or restore the computer to its original factory state.
HP Recovery Manager works from recovery discs or a recovery flash drive, or from a dedicated
recovery partition (select models only) on the hard drive.
NOTE: A system restore must be performed if the computer hard drive has failed or if all attempts to
correct any functional computer issues fail. A system restore should be used only as a final attempt to
correct computer issues.
Note the following when performing a system restore:
●

You can restore the system only if you have previously backed it up. HP recommends that as soon
as you set up the computer you use HP Recovery Manager to create either a set of recovery discs
or a recovery flash drive.

●

Windows has its own built-in repair features, such as System Restore. If you have not already tried
these features, try them before using HP Recovery Manager.

●

HP Recovery Manager restores only software that was installed at the factory. Software not
provided with this computer must be downloaded from the manufacturer's website or reinstalled
from the disc provided by the manufacturer.

Restoring using the dedicated recovery partition (select
models only)
When using the dedicated recovery partition, you can back up pictures, music and other audio, videos
and movies, recorded TV shows, documents, spreadsheets and presentations, email, and Internet
favorites and settings during this process.
To restore the computer from the recovery partition, follow these steps:
1.

Access HP Recovery Manager in either of the following ways:
●

Select Start > All Programs > HP Help and Support > HP Recovery Manager >
HP Recovery Manager.
– or –

●

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen. Then, press f11 while the “F11
(System Recovery)” message is displayed on the screen.

Click System Recovery in the HP Recovery Manager window.

Follow the on-screen instructions.

Performing a system restore

Restoring using the recovery media
1.

If possible, back up all personal files.

Insert the first recovery disc into the optical drive on your computer or an optional external
optical drive, and then restart the computer.
– or –
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.

Press f9 at system bootup.

Select the optical drive or the flash drive.

Follow the on-screen instructions.

Changing the computer boot order
To change the boot order for recovery discs:
1.

Restart the computer.

Press esc while the computer is restarting, and then press f9 for boot options.

Select Internal CD/DVD ROM Drive from the boot options window.

To change the boot order for a recovery flash drive:

Insert the flash drive into a USB port.

Restart the computer.

Press esc while the computer is restarting, and then press f9 for boot options.

Select the flash drive from the boot options window.

Chapter 7 Backup and recovery

Backing up and recovering your information
It is very important to back up your files and keep any new software in a safe place. As you add new
software and data files, continue to create backups on a regular basis.
How completely you are able to recover your system depends on how recent your backup is.
NOTE: A recovery from your most recent backup should be performed if the computer is attacked by
a virus or if any major system components fail. In order to correct computer issues, attempt a recovery
before you attempt a system restore.
You can back up your information to an optional external hard drive, a network drive, or discs. Back
up your system at the following times:
●

At regularly scheduled times
TIP: TIP: Set reminders to back up your information periodically.

●

Before the computer is repaired or restored

●

Before you add or modify hardware or software

Guidelines:
●

Create system restore points using the Windows System Restore feature, and periodically copy
them to an optical disc or an external hard drive. For more information about using system restore
points, see the “Using Windows system restore points” section.

●

Store personal files in the Documents library and back up this folder periodically.

●

Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reenter your preferences.

To create a screen shot:
1.

Display the screen you want to save.

Copy the screen image.
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.

Open a word-processing document, and then select Edit > Paste. The screen image is added to
the document.

Save and print the document.

Backing up and recovering your information

Using Windows Backup and Restore
Guidelines
●

Connect the computer to AC power before you start the backup process.

●

Allow enough time to complete the backup process. Depending on file sizes, it may take over
an hour.

To create a backup:
1.

Select Start > Control Panel > System and Security > Backup and Restore.

Follow the on-screen instructions to schedule and create a backup.

NOTE: Windows includes the User Account Control feature to improve the security of the computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. For more information, see Help and Support.

Using Windows system restore points
A system restore point allows you to save and name a snapshot of your hard drive at a specific point in
time. You can then recover back to that point if you want to reverse subsequent changes.
NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since
the last restore point.
You also can create additional restore points to provide increased protection for your files and settings.

When to create restore points
●

Before you add or modify software or hardware

●

Periodically, whenever the computer is functioning optimally

Create a system restore point

Select Start > Control Panel > System and Security > System.

In the left pane, click System protection.

Click the System Protection tab.

Click Create.

Follow the on-screen instructions.

Chapter 7 Backup and recovery

Restore to a previous date and time
To revert to a restore point (created at a previous date and time), when the computer was functioning
optimally, follow these steps:
1.

Select Start > Control Panel > System and Security > System.

In the left pane, click System protection.

Click the System Protection tab.

Click System Restore.

Follow the on-screen instructions.

NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration.

Backing up and recovering your information

Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or
region where the computer is used.

Requirements for all countries
The following requirements are applicable to all countries and regions:

●

The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Chapter 8 Power cord set requirements

Requirements for specific countries and regions
Country/region

Accredited agency

Applicable note number

Australia

EANSW

Austria

OVE

Belgium

CEBC

Canada

CSA

Denmark

DEMKO

Finland

FIMKO

France

UTE

Germany

VDE

Italy

IMQ

Japan

METI

The Netherlands

KEMA

Norway

NEMKO

The People's Republic of China

COC

South Korea

Sweden

SEMKO

Switzerland

SEV

Taiwan

BSMI

The United Kingdom

BSI

The United States

The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.

The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole
grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug
must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.

The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it
will be used.

Requirements for specific countries and regions

Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for
battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and
rechargeable batteries. For more information about recycling programs, see the HP Web site at
http://www.hp.com/recycle.

Chapter 9 Recycling

Index

A
AC adapter light 13
AC adapter, spare part number
23, 24
Action keys 8
antenna
locations 5
removal 74
spare part number 21, 25, 75
Antenna Kit, spare part number
21, 25, 75
audio, product description 2
audio-in jack 11
audio-out jack 11
B
base enclosure, spare part
number 19, 25
battery
removal 34
spare part numbers 19, 24,
34
battery bay 14
battery release latch 14
bottom components 14
button component 7
buttons
optical drive eject 13
power 7
TouchPad 10
TouchPad on/off 10
C
cables, service considerations 27
caps lock light 9
chipset, product description 1
components
bottom 14
button 7

display 5
front 10
keys 8
left-side 11
lights 9
right-side 13
TouchPad 10
computer feet
locations 33
spare part number 19, 21, 26
computer major components 17
computer part number 32
computer specifications 80
connectors, service
considerations 27
Cover Kit, spare part number 19,
25, 35, 45
D
Digital Media slot 12
display
components 5
specifications 81
display assembly
removal 66
spare part number 66
subcomponents 20
display bezel
removal 68
spare part number 20, 25, 69
display enclosure, spare part
number 21, 25
display hinge
removal 71
spare part number 20, 25, 72
display hinge cover
removal 69
spare part number 20, 69

Display Hinge Kit, spare part
number 20, 25
display panel
product description 1
removal 70
spare part number 20, 26, 71
display panel cable
removal 72
spare part number 21, 25, 73
drives, preventing damage 28
DVD±RW Double-Layer with
SuperMulti Drive
precautions 28
removal 42
spare part number 19, 22,
25, 42
E
electrostatic discharge 28
equipment guidelines 31
esc key 8
Ethernet, product description 2
external monitor port 11
F
fan/heat sink assembly
removal 63
spare part number 19, 26, 63
feet
locations 33
spare part number 19, 21, 26
fn key 8
front component 10
G
graphics, product description 1
grounding guidelines 28
guidelines
equipment 31

Index

grounding
packaging
transporting
workstation

28
30
30
30

H
hard drive
precautions 28
product description 2
removal 44
spare part numbers 19, 22,
24, 25, 44
specifications 82
hard drive bracket
illustrated 22
removal 46
hard drive compartment cover
location 14
removal 45
spare part number 25, 45
hard drive connector cable
illustrated 22
removal 46
Hard Drive Hardware Kit
contents 22
spare part number 19, 22,
25, 44
hard drive light 12
HDMI port 11
headphone jack 11
J
jacks
audio-in 11
audio-out 11
headphone 11
microphone 11
network 11
RJ-45 11
K
key components 8
keyboard
product description 3
removal 38
spare part numbers 18, 24,
25, 38
keys
Action 8
esc 8
fn 8

Index

Windows applications 8
Windows logo 8
L
left-side components 11
light components 9
lights
AC adapter 13
caps lock 9
hard drive 12
optical drive 13
power 9, 12
TouchPad 10
webcam 6
wireless 9
M
mass storage device
illustrated 22
precautions 28
memory module
product description 2
removal 35
spare part numbers 19, 24,
25, 35
memory module/wireless module
compartment cover
location 14
removal 35
spare part number 25, 35
microphone
location 5
product description 2
microphone jack 11
model description 33
model name 1
monitor port 11
N
network jack 11
O
operating system, product
description 4
optical drive
location 13
precautions 28
product description 2
removal 42
spare part number 19, 22,
25, 42

optical drive connector cable
removal 55
spare part number 18, 25, 55
optical drive eject button 13
optical drive light 13
P
packaging guidelines 30
plastic parts, service
considerations 27
pointing device, product
description 3
ports
external monitor port 11
HDMI 11
monitor port 11
product description 3
USB 11, 13
power button 7
power button board
removal 51
spare part number 18, 25, 51
power connector 13
power connector cable
removal 75
spare part number 19, 25, 75
power cord
set requirements 90
spare part numbers 23, 24
power light 9, 12
power requirements, product
description 3
processor
product description 1
product description
audio 2
chipset 1
display panel 1
Ethernet 2
external media cards 3
graphics 1
hard drive 2
keyboard 3
memory module 2
microphone 2
operating system 4
optical drive 2
pointing device 3
ports 3
power requirements 3

processors 1
product name 1
security 4
serviceability 4
video 2
wireless 2
product name 1, 32
product number 32
R
removal/replacement
preliminaries 27
procedures 32
right-side components 13
RJ-45 jack 11
RTC battery
removal 47
spare part number 19, 26, 47
Rubber Kit, spare part number
19, 21, 26
S
Screw Kit, spare part number 23,
26
security cable slot 13
security, product description 4
serial number 32
service considerations
cables 27
connectors 27
plastic parts 27
service tag 16, 32
serviceability, product description
4
speakers
location 10
removal 57
spare part number 18, 26, 57
specifications
computer 80
display 81
hard drive 82
system board
removal 61
spare part numbers 18, 26,
61
T
tools required

top cover
removal 48
spare part number 18, 26, 48
TouchPad button 10
TouchPad button board
removal 52
spare part number 18, 25, 52
TouchPad components 10
TouchPad light 10
TouchPad on/off button 10
TouchPad zone 10
transporting guidelines 30
U
USB board
removal 59
spare part number 18, 25, 59
USB port 11, 13
V
vents 11, 14
video, product description 2
W
warranty period 33
webcam 6
webcam light 6
webcam/microphone module
removal 74
spare part number 20, 26, 74
Windows applications key 8
Windows logo key 8
wireless antenna
locations 5
removal 74
spare part number 21, 25, 75
wireless light 9
wireless, product description 2
WLAN module
removal 36
spare part numbers 19, 25,
26, 36
workstation guidelines 30

Index

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Author                          : calvertc

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