Hp Laserjet 1015 Users Manual 1010/1012/1015 Series Printer User Guide ENWW

1015 8946d1e3-42cb-448d-a3fd-accf98048900 HP (Hewlett-Packard) Printer 1015 User Guide |

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hp LaserJet
1010 1012 1015
series printer

use

hp LaserJet 1010
hp LaserJet 1012
hp LaserJet 1015
series printer

user guide

Copyright Information

Trademark Credits

Copyright Hewlett-Packard Company 2003

Microsoft®, Windows®, and Windows NT®
are U.S. registered trademarks of Microsoft
Corporation.

All Rights Reserved. Reproduction,
adaptation, or translation without prior written
permission is prohibited, except as allowed
under the copyright laws.
A user of the Hewlett-Packard printer
associated with this user guide is granted a
license to: a) print hard copies of this user
guide for PERSONAL, INTERNAL or
COMPANY use subject to the restriction not
to sell, re-sell or otherwise distribute the hard
copies; and b) place an electronic copy of this
user guide on a network server, provided
access to the electronic copy is limited to
PERSONAL, INTERNAL users of the
Hewlett-Packard printer associated with this
user guide.
The information contained in this document is
subject to change without notice.
Part number: Q2460-90909
Edition 2, 9/2003

Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.

Energy Star® and the Energy Star logo® are
U.S. registered marks of the United States
Environmental Protection Agency.
Netscape is a U.S. trademark of Netscape
Communications Corporation.
All other products mentioned herein may be
trademarks of their respective companies.

Contents
1 Printer basics
Quick access to more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
WWW links for drivers, software, and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
User guide links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Where to look for more information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
hp LaserJet 1010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
hp LaserJet 1012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
hp LaserJet 1015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Print with excellent quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Save time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Save money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Create professional documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Walk around . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
hp LaserJet 1010 series printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Media paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Main input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Priority input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Printer media guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Output bin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Print cartridge access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Print cartridge door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Supported operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Print setting priorities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Printer properties online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Software for Macintosh computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Printer connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
USB connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Parallel connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

2 Media
Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Media to avoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Media that may damage the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Optimizing print quality for media types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Main input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Priority input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Specific types of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Printing on transparencies or labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
To print transparencies or labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Printing on envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Printing one envelope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Printing multiple envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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Contents iii

Printing on letterhead and preprinted forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
To print letterhead or preprinted forms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Printing on custom-sized media and cardstock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
To print on custom-sized media or cardstock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

3 Printing tasks
Printing watermarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Accessing the watermark feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Printing multiple pages on a single sheet of paper (N-up printing) . . . . . . . . . . . . . . . . . . . . . 31
Accessing the multiple pages per sheet feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Printing on both sides of the paper (manual duplexing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
To manually duplex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Printing booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Canceling a print job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Understanding print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using EconoMode (Saves toner) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

4 Maintenance
Using HP print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
HP policy on non-HP print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Storing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Print cartridge life expectancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Changing the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Cleaning the print cartridge area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Cleaning the printer media path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

5 Managing the printer
Printer information pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Demo page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Configuration report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using the hp toolbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Supported operating systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Supported browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
To view hp toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
hp toolbox sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Other links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Status tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Troubleshooting tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Alerts tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Documentation tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Advanced printer settings window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

iv

Contents

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6 Problemsolving
Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Status light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Media handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Printed page is different than what appeared on screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Printer software problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Improving print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Light print or faded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Toner specks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Dropouts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Vertical lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Gray background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Toner smear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Loose toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Vertical repetitive defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Misformed characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Page skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Curl or wave . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Wrinkles or creases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Toner scatter outline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Typical media jam locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Removing a jammed page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Changing the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Changing the printer separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Appendix A Printer specifications
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Environmental product stewardship program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Declaration of Conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Laser safety statement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
VCCI statement (Japan). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Appendix B Media specifications
Printer media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Supported media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Guidelines for using media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

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Contents v

Appendix C Warranty and licensing
Hewlett-Packard software license agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Limited warranty for print cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Hardware service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Extended warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
How to contact HP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Appendix D Ordering supplies
Ordering supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Index

vi

Contents

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1

Printer basics

This chapter provides information on the following topics:

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●

Quick access to more information

●

Printer configurations

●

Printer features

●

Walk around

●

Printer control panel

●

Media paths

●

Print cartridge access

●

Printer software

●

Printer connections

Printer basics 1

Quick access to more information
WWW links for drivers, software, and support
If you need to contact HP for service or support, use one of the following links:
●

In the United States, see http://www.hp.com/support/lj1010

●

In other countries/regions, see http://www.hp.com

User guide links
●

Walk around (location of printer components)

●

Changing the print cartridge

●

Problemsolving

●

Ordering supplies

●

Index

Where to look for more information

2 Chapter 1

●

CD user guide: Detailed information on using and troubleshooting the printer. Available on
the CD-ROM that came with the printer.

●

Online Help: Information on printer options that are available from within printer drivers.
To view a Help file, access the online Help through the printer driver.

●

HTML (online) user guide: Detailed information on using and troubleshooting the printer.
Available at http://www.hp.com/support/lj1010. Once connected, select Manuals.

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Printer configurations
Below are the standard configurations of the HP LaserJet 1010 series printer.

hp LaserJet 1010
●

12 pages per minute (ppm) for A4

●

8 seconds to first page out

●

600 x 600 dpi with HP Resolution Enhancement technology (REt)

●

150 sheet paper capacity

●

horizontal paper path

●

priority feed slot

●

8 MB RAM

●

USB (compatible with the USB 2.0 specification)

●

host-based driver

hp LaserJet 1012
●

14 ppm for A4

●

8 seconds to first page out

●

1200 dpi effective output quality [600 x 600 x 2 dpi with HP Resolution Enhancement
technology (REt)]

●

150 sheet paper capacity

●

horizontal paper path

●

priority feed slot

●

8 MB RAM

●

USB (compatible with the USB 2.0 specification)

●

host-based driver

hp LaserJet 1015

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●

14 ppm for A4

●

8 seconds to first page out

●

1200 dpi effective output quality [600 x 600 x 2 dpi with HP Resolution Enhancement
technology (REt)]

●

150 sheet paper capacity

●

horizontal paper path

●

priority feed slot

●

16 MB RAM

●

USB and parallel (compatible with the USB 2.0 specification)

●

PCL 5e

●

host-based driver

Printer configurations 3

Printer features
Congratulations on the purchase of your new product. The HP LaserJet 1010 series provides the
following benefits.

Print with excellent quality
●

Print 600 to 1200 dots per inch.

●

PCL 5e already installed on the printer (HP LaserJet 1015 only).

●

The printer automatically determines and switches to the appropriate language for the
print job.

Save time
●

Fast printing at 12 pages per minute (HP LaserJet 1010) or 15 ppm for letter-size paper
(HP LaserJet 1012 and HP LaserJet 1015) and 14 ppm for A4-size paper.

●

No waiting. The first page is out in less than 8 seconds.

Save money
●

Use EconoMode to save toner.

●

Print multiple pages on a single sheet of paper (N-up printing).

Create professional documents

4 Chapter 1

●

Use watermarks, such as Confidential, to protect your documents.

●

Print booklets. You can use this feature to easily print the pages in the order required to create
cards or books. Once printed, all you have to do is fold and staple the pages.

●

Print the first page on different media than the rest of the pages.

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Walk around
hp LaserJet 1010 series printer

1
2

10

3
4

9

5
8
7

6

1

Attention light

2

Ready light

3

Go light

4

Go Button

5

Cancel job button

6

Print cartridge door

7

Priority feed slot

8

Main input tray

9

Tray cover (only with HP LaserJet 1012 printer and HP LaserJet 1015 printer in some
countries/regions)

10 Output bin

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Walk around 5

11
12

13

15

14

11 USB port
12 Parallel port (HP LaserJet 1015 printer only)
13 On/off switch
14 Power receptacle
15 Separation pad

6 Chapter 1

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Printer control panel
The printer control panel has three lights and two buttons. These lights produce patterns that
identify your printer’s status.

1
2
3
4

Note

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1

Attention light: Indicates printer media input tray is empty, print cartridge door is open, print
cartridge is missing, or other errors.

2

Ready light: Indicates that the printer is ready to print.

3

Go button and light: To print a demo page or to continue printing while in manual feed mode,
press and release the Go button. To print a configuration page, press and hold the Go button
for 5 seconds.

4

Cancel Job button: When the printer is processing data, press the Cancel Job button to
cancel the print job.

See Status light patterns for a description of the light patterns.

Printer control panel 7

Media paths
Main input tray
The enclosed main input tray, located in front of the printer, holds up to 150 sheets of 20 lb paper,
multiple envelopes, or other media.

Priority input tray
You should use the priority input tray when feeding up to 10 sheets of 20 lb paper or when printing
single envelopes, postcards, labels, or transparencies. You can also use the priority input tray to
print the first page on different media than the rest of the document.

Note

The printer automatically prints from the priority input tray before printing from the main input tray.
See Loading media for more information about media types.

Printer media guides
Both input trays have side media guides. The main input tray also has a rear media guide. Media
guides ensure that the media is correctly fed into the printer and that the print is not skewed
(crooked on the media). When loading media, adjust the media guides to match the width and
length of the media that you are using.

8 Chapter 1

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Output bin
The output bin is located on the top of the printer.
Fold open the tray extension to support the media as it exits the printer.

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Media paths 9

Print cartridge access
Print cartridge door
The print cartridge door is located on the top of the printer. You must open the print cartridge door
to access the print cartridge, clear jams, and clean the printer. To open the print cartridge door,
insert your finger in the indentation at the right side of the print cartridge door, and pull the print
cartridge door up.

10 Chapter 1

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Printer software
Supported operating systems
For easy printer setup and access to the full range of printer features, HP strongly recommends
that you install the software provided. Not all software is available in all languages. Install the
software before setting up the printer. See the Readme for the latest software information.
The most recent drivers, additional drivers, and other software are available from the Internet and
other sources.
The printer comes with software for the following operating systems:
●

Windows 95 and Windows NT 4.0 (driver only, parallel connections only)

●

Windows 98

●

Windows Me

●

Windows 2000

●

Windows XP (32-bit and 64-bit)

●

Mac OS 9, v9.1 and higher

●

Mac OS X, v10.1 and v10.2

Installing printer software
To install the print driver for Windows 95
To install the printer software for Windows 95, you must use the Add Printer Wizard.
1

Click Start, and then point to Settings.

2

Click Printers.

3

Double-click Add Printer, and click Next as necessary.

4

Select local printer, and click Next.

5

Click Have Disk.

6

Click Browse, and select the appropriate letter for the CD-ROM drive.

7

Double-click the correct folder for your language.

8

Double-click the Drivers folder.

9

Double-click the Win9X_ME folder.

10 Double-click the PCL 5e driver folder.
11 Click the hp1300w5.inf file to highlight it.
12 Click OK to complete the driver installation. Follow the instructions on the screen.

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Printer software 11

To install the print driver for Windows NT 4.0
To install the printer software for Windows NT 4.0, you must use the Add Printer Wizard.

Note

1

Click Start, and then point to Settings.

2

Click Printers.

3

Double-click Add Printer, and click Next as necessary.

4

Select My Computer, and click Next.

5

Select the appropriate port, and click Next.

For a local connection, the port is LPT1.
6

Click Have Disk.

7

Click Browse, and select the appropriate letter for the CD-ROM drive. If the letter for the
CD-ROM drive does not appear in the drop-down list, type the correct letter followed by a
colon and a forward slash. For example, type E:/

8

Double-click the correct folder for your language.

9

Double-click the Drivers folder.

10 Double-click the WinNT folder.
11 Double-click the PCL 5e driver folder.
12 The hp1300m5.inf file should be highlighted. If not, click it to highlight it.
13 Click Open.
14 In the Install from Disk dialog box, click OK.
15 Click Next.
16 Choose the printer name (this is optional), and the default printer options. Click Next.
17 Select whether the printer will be shared, and click Next.
18 Select Yes, print a test page, and click Finish to complete the driver installation.

To install printer software for all other operating systems
Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the
on-screen installation instructions.

12 Chapter 1

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Printer properties (driver)
Printer properties control the printer. You can change the default settings, such as media size
and type, printing multiple pages on a single sheet of media (N-up printing), resolution,
and watermarks. You can access the printer properties in the following ways:

Note

●

Through the software application that you are using to print. This only changes the settings
for the current software application.

●

Through the Windows® operating system. This changes the default settings for all future
print jobs.

Because many software applications use a different method of accessing the printer properties,
the following section describes the most common methods used in Windows 98, 2000, Millennium,
and Windows XP.

To only change the settings for the current software application
Note

Although the steps can vary between software applications, this is the most common method.
1

From the File menu in the software application, click Print.

2

On the Print dialog, click Properties.

3

Change the settings, and click OK.

To change the default settings for all future print jobs in Windows 98, 2000,
and Millennium

Note

1

In the Windows system tray, click Start, select Settings, and click Printers.

2

Right-click the HP LaserJet 1010 series printer icon.

3

Click Properties, (in Windows 2000, you can also click Printing Preferences).

4

Change the settings, and click OK.

In Windows 2000, many of these features are available from the Printing Preferences menu.

To change the default settings for all future print jobs in Windows XP

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1

In the Windows system tray, click Start, and click Control Panel.

2

Double-click Printers and Other Hardware.

3

Click Printers and Faxes.

4

Right-click the HP LaserJet 1010 series printer icon.

5

Click Properties, or click Printing Preferences.

6

Change the settings, and click OK.

Printer software 13

Print setting priorities
There are three ways to change print settings for this printer: in the software application, in the
printer driver, and in the HP toolbox. Changes made to print settings are prioritized according to
where the changes are made, as follows:
●

Changes made in the software application override settings changed anywhere else. Within a
software application, changes made in the Page Setup dialog box override changes made in
the Print dialog box.

●

Changes made in the printer driver (Printer Properties dialog box) override settings made
through the HP toolbox. Changes made in the printer driver do not override settings in the
software application.

●

Changes made in the HP toolbox have the lowest priority.

If a particular print setting can be changed in more than one of the ways listed above, use the
method that has the highest priority.

Printer properties online help
The printer properties (driver) online help includes specific information about the functions in the
printer properties. This online help guides you through the process of changing your printer’s
default settings.

To access the printer properties online help

14 Chapter 1

1

From the software application, click File, and then click Print.

2

Click Properties, and then click Help.

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Software for Macintosh computers
Accessing the print driver (Mac OS 9.x)
1

From the Apple menu, select the Chooser.

2

Click the hp LaserJet vx.x icon in the top left side of the Chooser dialog box.

3

Do one of the following, depending on how the computer and printer are connected.
• USB: Go to step 4.
• AppleTalk: Select the correct AppleTalk Zone for your printer in the lower left side of the
Chooser dialog box

4

Click the hp LaserJet 1010 series printer name in the right side of the Chooser dialog box.

5

Close the Chooser.

Accessing the print driver (Mac OS X v10.x)

Note

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1

Click the hard drive icon on the desktop.

2

Click Applications, and then click Utilities.

3

Click Print Center.

4

Click Add Printer. The Add Printer List dialog box appears.

5

Select USB or AppleTalk from the top menu.

If you are using AppleTalk, you might also need to select the correct Zone from the second menu list.
6

Select the printer name from the printer list.

7

Click Add.

Software for Macintosh computers 15

Printer connections
Note

Install the software before setting up the printer.

USB connections
All HP LaserJet 1010 series printers support USB connections. The USB port is on the back of the
printer.

Connecting the USB cable
Plug the USB cable into the printer. Plug the USB cable into the computer.

Parallel connections
In addition to USB, the HP LaserJet 1015 model also supports parallel connections. The parallel
port is on the back of the printer. Use an IEEE 1284-compliant parallel cable.

Connecting the parallel cable
Connect the parallel cable to the printer. Connect the other end of the parallel cable to the
computer.

16 Chapter 1

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2

Media

This chapter provides information on the following topics:

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●

Choosing paper and other media

●

Loading media

●

Printing on transparencies or labels

●

Printing on envelopes

●

Printing on letterhead and preprinted forms

●

Printing on custom-sized media and cardstock

Media 17

Choosing paper and other media
HP LaserJet printers produce excellent print quality documents. You can print on a variety of
media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels,
transparencies, and custom-sized media. The following are the supported media sizes:
●

Minimum: 76 by 127 mm (3 by 5 in.)

●

Maximum: 216 by 356 mm (8.5 by 14 in)

Properties such as weight, grain, and moisture content are important factors that affect printer
performance and quality. To achieve the best possible print quality, only use high-quality media
designed for laser printers. See Printer media specifications for detailed paper and media
specifications.
Note

18 Chapter 2

Always test a sample of the media before you purchase large quantities. Your media supplier should
understand the requirements specified in the HP LaserJet printer family print media guide (HP part
number 5963-7863). See Printer media specifications for more information.

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Media to avoid
The HP LaserJet 1010 series printer can handle many types of media. Use of media outside the
printer’s specifications will cause a loss of print quality and increase the chance of paper jams
occurring.
●

Do not use paper that is too rough.

●

Do not use paper with cutouts or perforations other than standard 3-hole punched paper.

●

Do not use multipart forms.

●

Do not use paper with a watermark if you are printing solid patterns.

Media that may damage the printer
In rare circumstances media can damage the printer. The following media must be avoided to
prevent possible damage:
●

Do not use media with staples attached.

●

Do not use transparencies designed for inkjet printers or other low temperature printers. Use
only transparencies that are specified for use with HP LaserJet printers.

●

Do not use photo paper intended for inkjet printers.

●

Do not use paper that is embossed or coated and is not designed for the temperatures of the
printer’s image fuser. Select media that can tolerate temperatures of 200° C (392° F) for
0.1 second. HP produces a selection of media that is designed for the HP LaserJet 1010
series printer.

●

Do not use letterhead paper with low temperature dyes or thermography. Preprinted forms or
letterhead must use inks that can tolerate temperatures of 200° C (392° F) for 0.1 second.

●

Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors
when exposed to 200° C (392° F) for 0.1 second.

To order HP LaserJet printing supplies, go to http://www.hp.com/go/ljsupplies in the U.S. or to
http://www.hp.com/ghp/buyonline.html worldwide.

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Choosing paper and other media 19

Optimizing print quality for media types
Media type settings control the temperature of your printer’s fuser. You can change the settings for
the media that you are using to optimize the print quality.
You can access the optimizing feature from the Paper tab in your printer driver or from HP toolbox.
Printing speeds are automatically reduced when printing special-sized media.

20 Chapter 2

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Loading media
Main input tray
The main input tray holds up to 150 pages of 20 lb paper or fewer pages of heavier media (25 mm
or less stack). Load media with the top forward and the side to be printed facing up. To prevent
jams and skewing, always adjust the media guides.

Priority input tray
The priority input tray holds up to 10 pages of 20 lb paper or one envelope, transparency, or card.
Load media with the top forward and the side to be printed facing up. To prevent jams and
skewing, always adjust the side media guides.
CAUTION

If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur.
See Printer media specifications for more information.

Note

When you add new media, make sure that you remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding through
the printer at one time, reducing media jams.

Specific types of media

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●

Transparencies and labels: Load transparencies and labels with the top forward and the
side to be printed facing up. See Printing on transparencies or labels for more information.

●

Envelopes: Load envelopes with the narrow, stamp side forward and the side to be printed
facing up. See Printing on envelopes for more information.

●

Letterhead or preprinted forms: Load with the top forward and the side to be printed facing
up. See Printing on letterhead and preprinted forms for more information.

●

Cards and custom-sized media: Load with the narrow side forward and the side to be
printed facing up. See Printing on custom-sized media and cardstock for more information.

Loading media 21

Printing on transparencies or labels
Only use transparencies and labels that are recommended for use in laser printers, such as
HP transparency film and HP LaserJet labels. See Printer media specifications for more
information.
CAUTION

Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn
edges or missing labels.

To print transparencies or labels

Note

1

Load a single page in the priority input tray or load multiple pages in the main input tray. Make
sure that the top of the media is forward and the side to be printed (rough side) is facing up.

2

Adjust the media guides.

3

Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions. On the Paper/Quality tab or the Paper tab (the Paper
Type/Quality tab for some Mac drivers), choose the correct media type.

Not all printer features are available from all drivers or operating systems. See the printer properties
(driver) online Help for information about availability of features for that driver.
4

22 Chapter 2

Print the document. Remove the media from the printer as it prints to prevent it from sticking
together, and place the printed pages on a flat surface.

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Printing on envelopes
Printing one envelope
Only use envelopes that are recommended for laser printers. See Printer media specifications for
more information.
Note

Use the priority input tray for printing one envelope. Use the main input tray for printing multiple
envelopes.
1

Note

Note

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Before loading the envelopes, slide the media guides outward to slightly wider than the
envelopes.

If the envelope has a flap on the short edge, feed that edge into the printer first.
2

Place the envelope with the side to be printed facing up and the top edge along the left media
guide.

3

Adjust the media guides to the length and width of the envelope.

4

Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions. On the Paper/Quality tab or the Paper tab (the Paper
Type/Quality tab for some Mac drivers), select Envelope as the media type.

Not all printer features are available from all drivers or operating systems. See the printer properties
(driver) online Help for information about availability of features for that driver.

Printing on envelopes 23

Printing multiple envelopes
Only use envelopes that are recommended for laser printers. See Printer media specifications for
more information.
Note

Note

24 Chapter 2

Use the priority input tray for printing one envelope. Use the main input tray for printing multiple
envelopes.
1

Open the input tray cover.

2

Before loading the envelopes, slide the media guides outward to slightly wider than the
envelopes.

3

Place the envelopes with the side to be printed facing up and the top edge along the left
media guide. Stack up to 15 envelopes.

If the envelopes have a flap on the short edge, feed that edge into the printer first.

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Note

4

Adjust the media guides to the length and width of the envelopes.

5

Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions. On the Paper/Quality tab or the Paper tab (the Paper
Type/Quality tab for some Mac drivers), select Envelope as the media type.

Not all printer features are available from all drivers or operating systems. See the printer properties
(driver) online Help for information about availability of features for that driver.
6

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Close the input tray cover.

Printing on envelopes 25

Printing on letterhead and preprinted forms
To print letterhead or preprinted forms

Note

26 Chapter 2

1

Load the paper with the top forward and the side to be printed facing up. Adjust the media
guides to fit the width of the paper.

2

Print the document.

To print a single-page cover letter on letterhead, followed by a multiple-page document, load the
letterhead in the priority input tray and load the standard paper in the main input tray. The printer
automatically prints from the priority input tray first.

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Printing on custom-sized media and cardstock
The HP LaserJet 1010 series printer can print on custom-sized media or cardstock between 76 by
127 mm (3 by 5 in.) and 216 by 356 mm (8.5 by 14 in.). Depending on the media, you can print up
to 10 sheets from the priority input tray. Use the main input tray for multiple sheets.
CAUTION

Make sure that the sheets are not stuck together before you load them.

To print on custom-sized media or cardstock

Note

1

Load the media with the narrow side forward and the side to be printed facing up.
Adjust the side and rear media guides to fit the media.

2

Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions.

3

On the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Mac
drivers), select the custom size option. Specify the dimensions of the custom-sized media.

Not all printer features are available from all drivers or operating systems. See the printer properties
(driver) online Help for information about availability of features for that driver.
4

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Print the document.

Printing on custom-sized media and cardstock 27

28 Chapter 2

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3

Printing tasks

This chapter provides information on the following topics:

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●

Printing watermarks

●

Printing multiple pages on a single sheet of paper (N-up printing)

●

Printing on both sides of the paper (manual duplexing)

●

Printing booklets

●

Canceling a print job

●

Understanding print quality settings

●

Using EconoMode (Saves toner)

Printing tasks 29

Printing watermarks
You can use the watermark option to print text ”underneath” (in the background) of an existing
document. For example, you might want to have large gray letters reading Draft or Confidential
printed diagonally across the first page or all of the pages of a document.

Accessing the watermark feature

Note

30 Chapter 3

1

From your software application, access the printer properties (or printing preferences in
Windows 2000 and XP). See Printer properties (driver) for instructions.

2

On the Effects tab (the Watermark/Overlay tab for some Mac drivers), select the watermark
you want to use.

Not all printer features are available from all drivers or operating systems. See the printer properties
(driver) online Help for information about availability of features for that driver.

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Printing multiple pages on a single sheet of paper (N-up printing)
You can select the number of pages that you want to print on a single sheet of paper. If you choose
to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in
the order that they would otherwise be printed.

Accessing the multiple pages per sheet feature

Note

1

From your software application, access the printer properties (or printing preferences in
Windows 2000 and XP). See Printer properties (driver) for instructions.

2

On the Finishing tab (the Layout tab for some Mac drivers), select the correct number of
pages per sheet.

Not all printer features are available from all drivers or operating systems. See the printer properties
(driver) online Help for information about availability of features for that driver.
3

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There is also a check box for page borders and a pull-down menu to specify the order of
pages printed on the sheet.

Printing multiple pages on a single sheet of paper (N-up printing) 31

Printing on both sides of the paper (manual duplexing)
To print on both sides of the paper (manual duplexing), you must run the paper through the printer
twice.
Note

Manual duplexing is only supported in Windows.

Note

Manual duplexing can cause the printer to become dirty, reducing print quality. See Cleaning the
printer for instructions if the printer becomes dirty.

To manually duplex

Note

1

Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions.

2

On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the option to
Print on Both Sides. Select the appropriate binding option, and click OK. Print the document.

Not all printer features are available from all drivers or operating systems. See the printer properties
(driver) online Help for information about availability of features for that driver.

3

32 Chapter 3

After side one has printed, remove the remaining paper from the input tray, and set it aside
until after you finish your manual duplexing job.

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4

Gather the printed pages, turn the printed side down, and straighten the stack.

5

Place the stack back in the input tray. Side one should be facing down with the bottom edge
feeding into the printer first. Replace the priority input tray.
Press the Go button, and wait for side two to print.

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Printing on both sides of the paper (manual duplexing) 33

Printing booklets
You can print booklets on letter, legal, executive, or A4 paper.

Note

34 Chapter 3

1

Load the paper in the main input tray.

2

Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions.

3

On the Finishing tab (the Paper Type/Quality tab for some Mac drivers), select the option to
Print on Both Sides. Select the appropriate binding option, and click OK. Print the document.

Not all printer features are available from all drivers or operating systems. See the printer properties
(driver) online Help for information about availability of features for that driver.

4

After side one has been printed, remove the remaining paper from the input tray, and set it
aside until your booklet job is complete.

5

Gather the printed pages, turn the printed side down, and straighten the stack of paper.

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6

Place the pages from side one back in the input tray. Side one should be facing down with the
bottom edge feeding into the printer first.
Press the Go button, and wait for side two to print.

7

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Fold and staple the pages.

Printing booklets 35

Canceling a print job
To cancel the print job, press and release the Cancel Job button on the printer control panel.
If the status lights on the control panel continue to blink after you cancel a print job, the computer
is still sending the job to the printer. Either delete the job from the print queue or wait until the
computer finishes sending data. The printer will return to the Ready state.

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Understanding print quality settings
Print quality settings affect how light or dark the print is on the page and the style that the graphics
are printed. You can also use the print quality settings to optimize the print quality for a specific
media type. See Optimizing print quality for media types for more information.
You can change the settings in the printer properties to accommodate the types of jobs you are
printing. The following are the settings:
●

600 dpi: This is the default setting.

●

FastRes 1200: This setting is available for the HP LaserJet 1012 and 1015 models. It
provides better print quality, but jobs take longer to print.

●

EconoMode (Saves toner): Text is printed using less toner. This setting is useful when you
are printing drafts. You can turn on this option independently of other print quality settings.

1

Access the printer properties (or printing preferences in Windows 2000 and XP). See Printer
properties (driver) for instructions.

2

On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac
drivers), select the print quality setting you want to use.

Note

Not all printer features are available from all drivers or operating systems. See the printer properties
(driver) online Help for information about availability of features for that driver.

Note

To change the print quality settings for all future print jobs, access the properties through the Start
menu in the Windows system tray. To change the print quality settings only for the current software
application’s use, access the properties through the Print Setup menu in the application you are
using to print. See Printer properties (driver) for more information.

ENWW

Understanding print quality settings 37

Using EconoMode (Saves toner)
An excellent way to extend the life of your print cartridge is by using EconoMode. EconoMode
uses substantially less toner than normal printing. The printed image is much lighter, but it is
adequate for printing drafts or proofs.
1

To enable EconoMode, access the printer properties (or printing preferences in Windows
2000 and XP). See Printer properties (driver) for instructions.

2

On the Paper/Quality tab or the Finishing tab (the Paper Type/Quality tab for some Mac
drivers), select the EconoMode checkbox.

Note

Not all printer features are available from all drivers or operating systems. See the printer properties
(driver) online Help for information about availability of features for that driver.

Note

See Printer properties (driver) for instructions on enabling EconoMode for all future jobs.

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4

Maintenance

This chapter provides information on the following topics:

ENWW

●

Using HP print cartridges

●

Storing print cartridges

●

Print cartridge life expectancy

●

Saving toner

●

Changing the print cartridge

●

Cleaning the printer

Maintenance 39

Using HP print cartridges
HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new,
refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence
their design or control their quality. Service or repair that is required as a result of using non-HP
print cartridges will not be covered under the printer warranty. For more information, see
Hewlett-Packard limited warranty statement.

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Storing print cartridges
Do not remove the print cartridge from its package until you are ready to use it. The shelf life of
a print cartridge in an unopened package is approximately 2.5 years. The shelf life of a print
cartridge in an opened package is approximately 6 months.
CAUTION

ENWW

To prevent damage to the print cartridge, minimize its exposure to direct light.

Storing print cartridges 41

Print cartridge life expectancy
The life of the print cartridge depends on the amount of toner that your print jobs require. When
printing text on letter/A4-size paper at 5 percent coverage, the print cartridge lasts an average of
2,000 pages. This assumes that you set the print density to 3 and disable EconoMode. (These are
the default settings.) See Ordering supplies for information on ordering replacement print
cartridges.

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Saving toner
While in EconoMode, the printer uses less toner on each page. Selecting this option will extend
the life of the print cartridge and reduce your cost per page, but it will reduce print quality. See
Using EconoMode (Saves toner) for more information.

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Saving toner 43

Changing the print cartridge
1

CAUTION

To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
2

44 Chapter 4

Open the print cartridge door, and remove the old print cartridge. See the recycling
information inside the print cartridge box.

Remove the new print cartridge from the packaging, and gently shake it from side to side to
distribute the toner evenly inside the cartridge.

ENWW

CAUTION

ENWW

3

Pull the tab until all the tape is removed from the print cartridge. Put the tab in the print
cartridge box to return for recycling.

4

Insert the print cartridge in the printer, making sure that the print cartridge is in position. Close
the print cartridge door.

If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water
sets toner into the fabric.

Changing the print cartridge 45

Cleaning the printer
Clean the outside of the printer with a clean, damp cloth when necessary.
CAUTION

Do not use ammonia-based cleaners on or around the printer.
During the printing process, media, toner, and dust particles can accumulate inside the printer.
Over time, this buildup can cause print quality problems, such as toner specks or smearing. To
correct and prevent these types of problems, you can clean the print cartridge area and the printer
media path.

Cleaning the print cartridge area
You do not need to clean the print cartridge area often. However, cleaning this area can improve
the quality of your printed sheets.

CAUTION

46 Chapter 4

1

Unplug the power cord, and wait for the printer to cool.

2

Open the print cartridge door, and remove the print cartridge.

To prevent damage, do not expose the print cartridge to light. Cover the print cartridge if necessary.
Also, do not touch the black sponge transfer roller inside the printer. By doing so, you can damage
the printer.

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ENWW

3

With a dry, lint-free cloth, wipe any residue from the media path area and the print cartridge
cavity.

4

Replace the print cartridge, and close the print cartridge door.

5

Plug the power cord back into the printer.

Cleaning the printer 47

Cleaning the printer media path
If you are experiencing toner specks or dots on the printouts, you can use the HP LaserJet
cleaning utility to remove excess media and toner particles that can accumulate on the fuser
assembly and rollers. Cleaning the media path might extend the life of the printer.

Note

Note

48 Chapter 4

For best results use a sheet of transparency. If you do not have any transparencies, you can use
copier grade media (18 to 24 lb. or 70 to 90 g/m2) with a smooth surface.
1

Make sure that the printer is idle and the Ready light is on.

2

Load the media in the input tray.

3

Access the HP toolbox. See Using the hp toolbox for instructions. Click the Troubleshooting
tab, and click Print Quality Tools. Select the cleaning page.

The cleaning process takes approximately 2 minutes. The cleaning page will stop periodically during
the cleaning process. Do not turn the printer off until the cleaning process has finished. You might
need to repeat the cleaning process several times to thoroughly clean the printer.

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5

Managing the printer

This chapter provides information on the following topics:

ENWW

●

Printer information pages

●

Using the hp toolbox

Managing the printer 49

Printer information pages
Special pages reside within the memory of the printer. These pages help you to diagnose and
solve problems with the printer.

Demo page
To print the Demo page, press GO when the printer is ready (Ready light on) and not printing.

Configuration report
The Configuration report lists current settings and properties of the printer. It also contains a
status log report. You can print a Configuration report from the printer or the HP toolbox.
To print the Configuration page from the printer, press GO for 5 seconds when the printer is in the
ready state. When the Go light turns on, release the Go button.

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Using the hp toolbox
The HP toolbox is a Web application that you can use for the following tasks:
●

Check the printer status.

●

Configure the printer settings.

●

View troubleshooting information.

●

View online documentation.

You must have performed a complete software installation to use the HP toolbox.
Note

You do not have to have Internet access to open and use the HP toolbox. However, if you click a link
in the Other Links area, you must have Internet access in order to go to the site associated with
the link. See Other links for more information.

Supported operating systems
HP toolbox is supported for the following operating systems:

Note

●

Windows 98, 2000, Me, and XP

●

Mac OSX, v.10.1 and v10.2

HP toolbox does not provide support for Windows 95 or Windows NT 4.0.

Supported browsers
To use the HP toolbox, you must have one of the following browsers:
●

Microsoft Internet Explorer 5 or later

●

Netscape Navigator 6 or later.

All pages can be printed from the browser.

To view hp toolbox

Note

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1

On the Start menu, point to Programs, point to HP LaserJet 1010, and choose the
HP toolbox.

2

The HP toolbox opens in a Web browser.

Once you open the URL, you can bookmark it so that you can return to it quickly in the future.

Using the hp toolbox 51

hp toolbox sections
The HP toolbox software contains these sections:
●

Status tab

●

Troubleshooting tab

●

Alerts tab

●

Documentation tab

●

Advanced printer settings window

Other links
Each page in the HP toolbox contains links to the HP website for product registration, product
support, and for ordering supplies. You must have Internet access in order to use any of these
links. If you use a dial-up connection and did not connect when you first opened the HP toolbox,
you must connect before you can visit these websites.

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Status tab
The Status tab has links to these main pages:
●

Device Status. View printer status information. This page will indicate printer conditions such
as a paper jam or an empty tray. After you correct a problem with the printer, click the Refresh
button to update the device status.

●

Print Info pages. Print the configuration page and various other information pages that are
available for the printer.

Troubleshooting tab
The Troubleshooting tab provides links to various printer troubleshooting information. For example,
these pages provide information on how to clear a jam, how to resolve print quality problems, how
to interpret the control panel lights, and how to resolve other problems with the printer.

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Using the hp toolbox 53

Alerts tab
The Alerts tab allows you to configure the printer to automatically notify you of printer alerts.

Set up status alerts
On the Set up status alerts page you can choose to turn alerts on or off, specify when the printer
should send an alert, and choose from two different types of alerts:
●

a pop-up message

●

a task bar icon

Click Apply to activate the settings.

Documentation tab
The Documentation tab contains links to these information sources:

54 Chapter 5

●

User Guide. Contains the information about the printer usage, warranty, specifications, and
support that you are currently reading. The user guide is available in both .html and .pdf
format.

●

Read Me. Contains information discovered after other documentation such as the user guide
was developed.

●

Late Breaking News. Contains late-breaking information about the printer. In English only.

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Advanced printer settings window
When you click the Advanced Printer Settings link, a new window opens. The Advanced Printer
Settings window has two tabs:
●

Information tab

●

Settings tab

Information tab
The Information tab provides quick links to the following information:
●

Device status

●

Configuration

●

Event log

●

Print Info pages

Settings tab
The Settings tab has links to several pages that allow you to view and change the printer’s
configuration.
Note

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Software settings can override settings made in the HP toolbox.
●

Device Information. View basic information about the printer.

●

Paper Handling. View and change the settings for the printer’s input tray.

●

Printing. View and change the default printer job settings.

●

PCL. (HP LaserJet 1015 printer only) View and change the PCL font information.

●

Print Quality. View and change the print quality settings.

●

Print Modes. View and change the print modes for various media types.

●

System Setup. View and change system information.

●

I/O. View and change the I/O timeout setting.

●

Resets. Change all the printer settings back to the factory default settings.

Using the hp toolbox 55

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6

Problemsolving

This chapter provides information on the following topics:

ENWW

●

Finding the solution

●

Status light patterns

●

Media handling problems

●

Printed page is different than what appeared on screen

●

Printer software problems

●

Improving print quality

●

Clearing jams

●

Changing the pickup roller

●

Cleaning the pickup roller

●

Changing the printer separation pad

Problemsolving 57

Finding the solution
You can use this section to find the solution to common printer problems.

Step 1: Is the printer set up correctly?
●

Is the printer plugged into a power outlet that is known to work?

●

Is the on/off switch in the on position?

●

Is the print cartridge properly installed? See Changing the print cartridge.

●

Is paper properly loaded in the input tray? See Loading media.

Yes: If you answered yes to the questions above, go to Step 2: Is the Ready light on?
No:

If the printer will not turn on, Contact HP support.

Step 2: Is the Ready light on?
Do the control panel lights look like this picture?

Yes: Go to Step 3: Can you print a demo page?
No:

If the control panel lights do not look like the picture above, see Status light patterns.
If you are unable to resolve the problem, Contact HP support.

Step 3: Can you print a demo page?
Press the Go button to print a demo page.
Yes: If the demo page printed, go to Step 4: Is the print quality acceptable?
No:

If no paper came out, see Media handling problems.
If you are unable to resolve the problem, Contact HP support.

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Step 4: Is the print quality acceptable?
Yes: If the print quality is acceptable, go to Step 5: Is the printer communicating with the
computer?
No:

If the print quality is poor, see Improving print quality.
Verify that the print settings are correct for the media you are using.
See the Media chapter for information on adjusting the settings for various types of media.
If you are unable to resolve the problem, Contact HP support.

Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
Yes: If the document prints, go to Step 6: Does the printed page look like you expected?
No:

If the document does not print, see Printer software problems.
If you are unable to resolve the problem, Contact HP support.

Step 6: Does the printed page look like you expected?
Yes: The problem should be resolved. If it is not resolved, Contact HP support.
No:

See Printed page is different than what appeared on screen.
If you are unable to resolve the problem, Contact HP support.

Contact HP support

ENWW

●

In the United States, see http://www.hp.com/support/lj1010

●

In other countries/regions, see http://www.hp.com

Finding the solution 59

Status light patterns

1

2

3

1

symbol for light off

2

symbol for light on

3

symbol for light blinking

Status light patterns
Status lights

Condition of the printer

Action

Ready
The printer is ready to print.

No action is necessary.

Processing
The printer is receiving or processing
data.

Wait for the job to print.

Cleaning Mode/Engine test
A cleaning page or engine test page is
printing.

Wait until the cleaning page is finished printing
and the printer is in Ready mode. This could
take up to 2 minutes.
Wait until the engine test page is finished
printing and the printer is in Ready mode.

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Status light patterns (continued)
Status lights

Condition of the printer

Action

Out of memory
The printer is out of memory.

The page you are printing might be too complex
for the printer’s memory capacity. Try lowering
the resolution. See Understanding print quality
settings for more information.

Door open, media out, no print
cartridge, or media jam.

Check the following:
● The print cartridge door is completely
closed.
● Media is loaded. See Loading media for
instructions.
● The print cartridge is correctly installed in
the printer. See Changing the print cartridge
for instructions.
● There is no media jam. See Clearing jams
for instructions.

The printer is in an error state that
requires operator intervention or help.

Printer initialization
A printer initialization is taking place.

No action is necessary.

Fatal error
All lights are on.

●
●

All lights are off.

●
●

Unplug the printer for 30 minutes, and then
plug it back in.
If the printer still has an error, contact
HP Support. See Contact HP support.

Make sure that there is power.
Unplug both ends of the power cord, and
plug them back in.

Return to Finding the solution.

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Status light patterns 61

Media handling problems
Choose the item that best describes the problem:
●

Media jam

●

Print is skewed (crooked)

●

More than one sheet of media feeds through the printer at one time

●

Printer does not pull media from the input tray

●

Printer curled the media

●

Print job is extremely slow

Media handling problems
Problem

Solution

Media jam

●
●
●
●

Print is skewed (crooked)

●
●

More than one sheet of
media feeds through the
printer at one time

●
●
●

See Clearing jams for more information.
Make sure that you are printing with media that meets specifications.
See Printer media specifications for more information.
Make sure that you are printing with media that is not wrinkled, folded,
or damaged.
Make sure that the printer is clean. See Cleaning the printer for more
information.
See Page skew for more information.
Adjust the media guides to the width and length of the media that you
are using and try reprinting. See Loading media for more information.
The input tray might be too full. See Loading media for more
information.
Make sure that the media is not wrinkled, folded, or damaged.
The printer separation pad might be worn. See Changing the printer
separation pad for more information.

Printer does not pull media The pickup roller might be dirty or damaged. See Cleaning the pickup roller
or Changing the pickup roller for instructions.
from the input tray
Printer curled the media

See Curl or wave for more information.

Print job is extremely slow The maximum speed of the printer is 12 to14 pages per minute. Your print
job might be very complex. Try the following:
● Reduce the complexity of your document (for example, reduce the
number of multiple graphics).
● Access the printer properties in the printer driver. See Printer properties
(driver) for instructions. Set the media type to plain paper.
Note: This may cause toner to fuse improperly if you are using heavy
media.
● Narrow media or heavy media will slow printing. Use normal media.
● Print speed is based on PC processor speed, the amount of memory,
and the amount of hard disk space available on your PC. Try increasing
these components.

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Printed page is different than what appeared on screen
Choose the item that best describes the problem:
●

Garbled, incorrect, or incomplete text

●

Missing graphics or text, or blank pages

●

Page format is different than on another printer

●

Graphics quality

Printed page problems
Problem

Solution

Garbled, incorrect, or incomplete text The USB or parallel cable might be loose or defective. Try the
following:
● Try printing a job that you know works.
● If possible, attach the USB or parallel cable and printer to another
computer, and try printing a job that you know works.
● Unplug the power cord, disconnect the USB or parallel cable at
both ends, reconnect the USB or parallel cable at both ends, and
plug the power cord back in.
CAUTION
Before you connect the cable to the printer, always unplug the printer.
Otherwise, the printer might be damaged.
The wrong printer driver might have been selected when the software
was installed. Make sure that the correct driver is selected in the
printer properties.
There might be a problem with your software application. Try printing
from another software application.
Missing graphics or text,
or blank pages

●
●

●

Make sure that your file does not contain blank pages.
The sealing tape might still be in the print cartridge. Remove the
print cartridge, and pull out the sealing tape. Reinstall the print
cartridge. See Changing the print cartridge for instructions.
The graphic settings in the printer properties might not be correct
for the type of job that you are printing. Try a different graphic
setting in the printer properties. See Printer properties (driver) for
more information.

Page format is different than on
another printer

If you used an older or different printer driver (printer software) to
create the document or the printer properties settings in the software
are different, the page format might change when you try to print
using your new printer driver or settings. To help eliminate this
problem, change the resolution, media size, font settings, and other
settings. See Printer properties (driver) for more information.

Graphics quality

The graphic settings might be unsuitable for your print job. Check the
graphic settings, such as resolution, in the printer properties and
adjust them as necessary. See Printer properties (driver) for more
information.

Return to Finding the solution.
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Printed page is different than what appeared on screen 63

Printer software problems
Printer software problems
Problem

Solution

A printer driver for the HP LaserJet
●
1010 series printer is not visible in the
Printer folder.

●
●

An error message was displayed
during the software installation

●

●

●

The printer is in Ready mode, but
nothing prints

●

Reinstall the printer software. In the Windows system tray, click
Start, select Programs, and select HP LaserJet 1010, and
click Uninstall. Unplug the power cord from the printer. Install
the printer software from the CD-ROM. Plug the power cord
back into the printer.
Note
Close any applications that are running. To close an application
that has an icon in the system tray, right-click the icon and select
Close or Disable.
Try plugging the USB cable into a different USB port on the PC.
If you are trying to print to a shared printer, in the Windows
system tray, click Start, select Settings, and select Printers.
Double-click the Add Printer icon. Follow the instructions in the
Add Printer Wizard.
Reinstall the printer software. In the Windows system tray, click
Start, select Programs, and select HP LaserJet 1010, and
click Uninstall. Unplug the power cord from the printer. Install
the printer software from the CD-ROM. Plug the power cord
back into the printer.
Note
Close any applications that are running. To close an application
that has an icon in the system tray, right-click the icon and select
Close or Disable.
Check the amount of free space on the drive where you are
installing the printer software. If necessary, free up as much
space as you can, and reinstall the printer software.
If necessary, run the Disk Defragmenter, and reinstall the printer
software.
Reinstall the printer software. In the Windows system tray, click
Start, select Programs, and select HP LaserJet 1010, and
click Uninstall. Unplug the power cord from the printer. Install
the printer software from the CD-ROM. Plug the power cord
back into the printer.
Note
Close any applications that are running. To close an application
that has an icon in the system tray, right-click the icon and select
Close or Disable.

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Improving print quality
This section provides information about identifying and correcting print defects.

Light print or faded
●
●

●

The toner supply is low. See Changing the print cartridge for
more information.
The media might not meet Hewlett-Packard’s media
specifications (for example, the media is too moist or too rough).
See Printer media specifications for more information.
If the whole page is light, the print density adjustment is too light
or EconoMode might be turned on. Adjust the print density and
disable EconoMode in the printer properties. See Saving toner
for more information.

Toner specks
●

●

The media might not meet Hewlett-Packard’s media
specifications (for example, the media is too moist or too rough).
See Printer media specifications for more information.
The printer might need to be cleaned. See Cleaning the printer or
Cleaning the printer media path for instructions.

Dropouts
●
●

●

●

Note

ENWW

A single sheet of media might be defective. Try reprinting the
job.
The media’s moisture content is uneven or the media has moist
spots on its surface. Try printing with new media. See Printer
media specifications for more information.
The media lot is bad. The manufacturing processes can cause
some areas to reject toner. Try a different type or brand of
media.
The print cartridge might be defective. See Changing the print
cartridge for more information.

If these steps do not correct the problem, contact an HP-authorized dealer or service representative.

Improving print quality 65

Vertical lines
●
●

Make sure that the priority input tray is in place.
The photosensitive drum inside the print cartridge has probably
been scratched. Install a new HP print cartridge. See Changing
the print cartridge for instructions.

Gray background
●
●

●
●
●

Make sure that the priority input tray is in place.
Decrease the print density setting through HP toolbox. This
decreases the amount of background shading. See Printer
media specifications.
Change the media to a lighter basis weight. See Printer media
specifications for more information.
Check the printer’s environment. Very dry (low humidity)
conditions can increase the amount of background shading.
Install a new HP print cartridge. See Changing the print
cartridge for instructions.

Toner smear
●

●
●
●

If toner smears appear on the leading edge of the media, the
media guides might be dirty. Wipe the media guides with a dry,
lint-free cloth. See Cleaning the printer for more information.
Check the media type and quality.
Try installing a new HP print cartridge. See Changing the print
cartridge for instructions.
The fuser temperature might be too low. In your printer driver,
make sure the appropriate media type is selected.

Loose toner
●
●
●
●
●

66 Chapter 6

Clean the inside of the printer. See Cleaning the printer for
instructions.
Check the media type and quality. See Printer media
specifications for more information.
Try installing a new HP print cartridge. See Changing the print
cartridge for instructions.
In your printer driver, make sure the appropriate media type is
selected.
Plug the printer directly into an AC outlet instead of into a power
strip.

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Vertical repetitive defects
●

●

●

The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new HP print
cartridge. See Changing the print cartridge for instructions.
The internal parts might have toner on them. See Cleaning the
printer for more information. If the defects occur on the back of
the page, the problem will probably correct itself after a few more
printed pages.
In your printer driver, make sure the appropriate media type is
selected.

Misformed characters
●

●

If characters are improperly formed, producing hollow images,
the media stock might be too slick. Try a different media. See
Printer media specifications for more information.
If characters are improperly formed, producing a wavy effect, the
printer might need service. Print a configuration page. If the
characters are improperly formed, contact an HP-authorized
dealer or service representative. See How to contact HP for
more information.

Page skew
●

●
●

Make sure that the media is loaded correctly and the media
guides are not too tight or too loose against the media stack. See
Loading media for more information.
The input bin might be too full. See Loading media for more
information.
Check the media type and quality. See Printer media
specifications for more information.

Curl or wave
●

●

●

ENWW

Check the media type and quality. Both high temperature and
humidity cause media to curl. See Printer media specifications
for more information.
The media might have been in the input tray too long. Turn over
the stack of media in the tray. Also, try rotating the media 180° in
the input tray.
The fuser temperature might be too high. In your printer driver,
make sure the appropriate media type is selected. If the problem
persists, select a media type that uses a lower fuser
temperature, such as transparencies or light media.

Improving print quality 67

Wrinkles or creases
●
●
●

Make sure that media is loaded properly. See Loading media for
more information.
Check the media type and quality. See Printer media
specifications for more information.
Turn over the stack of media in the tray. Also, try rotating the
media 180° in the input tray.

Toner scatter outline
●

●
●

If large amounts of toner have scattered around the characters,
the media might be resisting the toner. (A small amount of toner
scatter is normal for laser printing.) Try a different media type.
See Printer media specifications for more information.
Turn over the stack of media in the tray.
Use media designed for laser printers. See Printer media
specifications for more information.

Return to Finding the solution.

68 Chapter 6

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Clearing jams
Occasionally, media becomes jammed during a print job. Some of the causes include the
following:

Note

●

The input trays are loaded improperly or too full. See Loading media for more information.

●

The media does not meet HP specifications. See Printer media specifications for more
information.

When you add new media, always remove all of the media from the input tray and straighten the
stack of new media. This helps prevent multiple sheets of media from feeding through the printer
at one time, reducing media jams.
You are notified of a media jam by an error in the software and the printer control panel lights.
See Status light patterns for more information.

Typical media jam locations

Note

ENWW

●

Print cartridge area: See Removing a jammed page for instructions.

●

Input tray areas: If the page is still sticking out of the input tray, gently try to remove it from
the input tray without tearing the page. If you feel resistance, see Removing a jammed page
for instructions.

●

Output path: If the page is sticking out of the output bin, gently try to remove it without tearing
the page. If you feel resistance, see Removing a jammed page for instructions.

There might be loose toner in the printer after a media jam. This toner clears up after a few sheets
print.

Clearing jams 69

Removing a jammed page
CAUTION

Media jams might result in loose toner on the page. If you get any toner on your clothes, wash them
in cold water. Hot water will permanently set the toner into the fabric.

Note

When clearing jams, including jams in the output bin, always open the print cartridge door and
remove the print cartridge. Keep the door open and the cartridge out until the jam has been cleared.
Opening the print cartridge door and removing the print cartridge relieves tension on the printer
rollers, making removing jammed pages easier.

CAUTION

1

Open the print cartridge door.

2

Remove the print cartridge, and place it aside.

To prevent damage to the print cartridge, minimize its exposure to direct light.
3

70 Chapter 6

With both hands, grasp the side of the media that is most visible (this includes the middle),
and carefully pull it free from the printer.

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4

When you have removed the jammed media, replace the print cartridge, and close the print
cartridge door.

After clearing a media jam, you might need to turn the printer off and turn it back on.
Note

When you add new media, remove all of the media from the input tray and straighten the stack of
new media.
Return to Finding the solution.

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Clearing jams 71

Cleaning the pickup roller
If you want to clean the pickup roller rather than replace it, follow the instructions below:
Remove the pickup roller as described in steps 1 through 5 of Changing the pickup roller.
1

WARNING!

72 Chapter 6

Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.

Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before you close the
printer and plug in the power cord, allow the alcohol to dry completely.
2

Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

3

Allow the pickup roller to dry completely before you reinstall it in the printer (see steps 6
through 9 of Changing the pickup roller).

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Changing the pickup roller
If the printer regularly mispicks (no media feeds through or more than one sheet feeds through),
you might need to change or clean the pickup roller. See Ordering supplies to order a new pickup
roller.
CAUTION

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Failure to complete this procedure might damage the printer.
1

Unplug the power cord from the printer, and allow the printer to cool.

2

Open the print cartridge door, and remove the print cartridge.

3

Find the pickup roller.

4

Release the small, white tabs on either side of the pickup roller, and rotate the pickup roller
toward the front.

Changing the pickup roller 73

74 Chapter 6

5

Gently pull the pickup roller up and out.

6

Position the new or cleaned part in the slot of the previous pickup roller. See Cleaning the
pickup roller for instructions.Circular and rectangular pegs on each side prevent you from
incorrectly positioning the pickup roller.

7

Rotate the top of the new pickup roller away from you until both sides snap into place.

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ENWW

8

Reinstall the print cartridge, and close the print cartridge door.

9

Plug the printer in to turn it back on.

Changing the pickup roller 75

Changing the printer separation pad
Note

Before you change the separation pad, clean the pickup roller. See Cleaning the pickup roller for
instructions.
If your input tray feeds more than one page at a time, you might need to change the printer
separation pad. Recurring feed problems indicate that the printer separation pad is worn. See
Ordering supplies to order a new printer separation pad.

76 Chapter 6

1

Unplug the power cord from the printer, and allow the printer to cool.

2

At the back of the printer, unscrew the two screws holding the separation pad in place.

3

Remove the separation pad.

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ENWW

4

Insert the new separation pad, and screw it in place.

5

Plug the printer in, and turn it back on.

Changing the printer separation pad 77

78 Chapter 6

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A

Printer specifications

This appendix provides information on the following topics:

ENWW

●

Specifications

●

FCC compliance

●

Environmental product stewardship program

●

Material safety data sheet

●

Regulatory statements

Printer specifications 79

Specifications
Printer specifications
Environmental specifications
Operating environment

Install in a well-ventilated, dust-free area.
Printer plugged into an AC outlet:
● Temperature: 10° C to 32.5° C (50° F to 90.5° F)
● Humidity: 20%–80% (no condensation)

Storage environment

Printer unplugged from an AC outlet:
● Temperature: 0° C to 40° C (32° F to 104° F)
● Humidity: 10 to 80 percent (no condensation)

Acoustic emissions1
Declared per ISO 9296
HP LaserJet 1010
Sound power level

Printing (12 ppm): LWAd = < 6.2 Bels (A) [< 62 dB (A)]
PowerSave: essentially inaudible

Sound power level
bystander position

Printing (12 ppm): LWAd = < 6.2 Bels (A) [< 62 dB (A)]
PowerSave: essentially inaudible

HP LaserJet 1012
Sound power level

Printing (14 ppm): LWAd = < 6.2 Bels (A) [< 62 dB (A)]
PowerSave: essentially inaudible

Sound power level
bystander position

Printing (14 ppm): LWAd = < 6.2 Bels (A) [< 62 dB (A)]
PowerSave: essentially inaudible

HP LaserJet 1015

80 Appendix A

Sound power level

Printing (14 ppm): LWAd = < 6.2 Bels (A) [< 62 dB (A)]
PowerSave: essentially inaudible

Sound power level
bystander position

Printing (14 ppm): LWAd = < 6.2 Bels (A) [< 62 dB (A)]
PowerSave: essentially inaudible

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Printer specifications (continued)
Electrical specifications1
Warning! Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. Doing so might damage the printer and void the product warranty.
HP LaserJet 1010
Power requirements

●

110-127v (+/-10%), 50/60 Hz (+/-2)

or

Power consumption

●

220v-240v (+/-10%), 50/60 Hz (+/-2 Hz)

●

During printing (12 ppm): 250 watts (average)
During standby and PowerSave*: 2 Watts
* Instant on fuser technology
Off: 0 watts

●
●

Minimum recommended circuit ●
capacity for typical product
●

3.5 amps at 115 volts
2.0 amps at 230 volts

HP LaserJet 1012
Power requirements

●

110-127v (+/-10%), 50/60 Hz (+/-2)

or

Power consumption

●

220v-240v (+/-10%), 50/60 Hz (+/-2 Hz)

●

During printing (14 ppm): 250 watts (average)
During standby and PowerSave*: 2 Watts
* Instant on fuser technology
Off: 0 watts

●
●

Minimum recommended circuit ●
capacity for typical product
●

3.5 amps at 115 volts
2.0 amps at 230 volts

HP LaserJet 1015
Power requirements

●

110-127v (+/-10%), 50/60 Hz (+/-2)

or

Power consumption

●

220v-240v (+/-10%), 50/60 Hz (+/-2 Hz)

●

During printing (14 ppm): 250 watts (average)
During standby and PowerSave*: 2 Watts
* Instant on fuser technology
Off: 0 watts

●
●

Minimum recommended circuit ●
capacity for typical product
●

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3.5 amps at 115 volts
2.0 amps at 230 volts

Specifications 81

Printer specifications (continued)
Physical specifications
Dimensions

●
●
●

Weight (cartridge installed)

Width: 370 mm (14.6 inches)
Depth: 230 mm (9.1 inches)
Height: 208 mm (8.2 inches)

5.9 kg (13.0 lb)

Printer capacities and ratings
Print speed

●
●
●

12 ppm for A4 size paper (HP LaserJet 1010 model)
14 ppm for A4 size paper (HP LaserJet 1012 and 1015 models)
First page out in less than 8 seconds

Main input tray capacity

150 sheets of regular weight 20 lb (75 g/m2) paper or up to 15 envelopes

Priority feed slot capacity

10 sheets of regular weight 20 lb (75 g/m2) paper or 1 envelope

Output bin capacity

125 sheets of regular weight 20 lb (75 g/m2) paper

Minimum paper size

76 by 127 mm (3 by 5 inches)

Maximum paper size

216 by 356 mm (8.5 by 14 inches)

Media weight

up to 163 g/m2 (90 lb index or 43 lb bond)

Base memory

8 MB of RAM

Print resolution
HP LaserJet 1010

●

600 x 600 dpi with HP Resolution Enhancement technology (REt)

HP LaserJet 1012 and 1015

●

1200 dpi effective output quality [600 x 600 x 2 dpi with HP Resolution
Enhancement technology (REt)]

Duty cycle

7,000 single-sided pages per month (maximum)

PCL

Level 5e (HP LaserJet 1015 printer)

Port availability

82 Appendix A

USB

Compatible with the USB 2.0 specification

Parallel
(HP LaserJet 1015 printer)

●
●

IEEE 1284 level 2 device with an IEEE 1284-B receptacle
Set host computer to ECP

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FCC compliance
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:

Note

●

Reorient or relocate the receiving antenna.

●

Increase separation between equipment and receiver.

●

Connect equipment to an outlet on a circuit different from that to which the receiver is located.

●

Consult your dealer or an experienced radio/TV technician.

Any changes or modifications to the printer that are not expressly approved by Hewlett-Packard
could void the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

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FCC compliance 83

Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize the impact on our
environment.

Ozone production
This product generates no appreciable ozone gas (O3).

Energy consumption
Energy usage drops significantly while in PowerSave mode, which saves money without affecting
the high performance of this product. This product qualifies for ENERGY STAR, which is a voluntary
program to encourage the development of energy-efficient office products.

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
Hewlett-Packard Company has determined that this product meets ENERGY STAR guidelines for
energy efficiency. For more information, see http://www.energystar.gov.

Toner consumption
EconoMode uses significantly less toner, which might extend the life of the print cartridge.

Paper use
This product’s manual duplex (two-sided printing) and N-up printing (multiple pages printed on one
page) features can reduce paper usage and the resulting demands on natural resources.

Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the
ability to identify plastics for recycling purposes at the end of the product’s life.

HP LaserJet printing supplies
In many countries/regions, this product’s printing supplies (such as print cartridge, drum, and
fuser) can be returned to Hewlett-Packard through the HP printing supplies returns and recycling
program. This easy-to-use, free takeback program is available in over 48 countries/regions.
Multilingual program information and instructions are included in every new HP print cartridge and
consumables package.

84 Appendix A

ENWW

HP printing supplies returns and recycling program information
Since 1990, the HP printing supplies returns and recycling program has collected millions of used
print cartridges that otherwise might have been discarded in the world’s landfills. The HP LaserJet
print cartridges and consumables are collected and bulk-shipped to our resource and recovery
partners who disassemble the print cartridge. After a thorough quality inspection, selected parts
are reclaimed for use in new print cartridges. Remaining materials are separated and converted
into raw materials for use by other industries to make a variety of useful products.
U.S. recycling returns
For a more environmentally responsible return of used print cartridges and consumables,
Hewlett-Packard encourages you to use bulk returns. Simply bundle two or more print cartridges
together and use the single, prepaid, pre-addressed label that is supplied in the package. For
more information in the U.S., call (800) 340-2445 or visit the HP LaserJet supplies Web site at
http://www.hp.com/recycle.
Non-U.S. recycling returns
Non-U.S. customers should call the local HP sales and service office or visit the
http://www.hp.com/recycle website more information regarding availability of the HP printing
supplies returns and recycle program.

Paper
This printer is suited for the use of recycled papers when the paper meets the guidelines in the
HP LaserJet printer family print media guide. See Ordering supplies for ordering information. This
product is suitable for the use of recycled paper according to DIN 19309.

Material restrictions
This product does not contain added mercury (except lamps containing less than 10 mg).
This product does not contain added lead.
This product does not contain batteries.

Spare parts and supplies availability
Spare parts and consumable supplies for this product will be available for at least five years after
production has stopped.

For more information
For more information on the following HP environmental programs, see
http://www.hp.com/go/environment.

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●

Product environmental profile sheet for this and many related HP products

●

HP's commitment to the environment

●

HP's environmental management system

●

HP's end-of-life product return and recycling program

●

Material safety data sheets

Environmental product stewardship program 85

Material safety data sheet
Material safety data sheets (MSDS) can be obtained by contacting the HP LaserJet supplies
website at http://www.hp.com/go/msds.

86 Appendix A

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Regulatory statements
Declaration of Conformity
according to ISO/IEC Guide 22 and EN45014
Manufacturer's Name:

Hewlett-Packard Company

Manufacturer's Address:

11311 Chinden Boulevard
Boise, Idaho 83714-1021, USA

declares that the product
Product Name:

HP LaserJet 1010 Series

Product Number:

Q2460A, Q2461A, Q2462A

Regulatory Model Number3

BOISB-0207-00

Product Options:

ALL

conforms to the following Product Specifications:
Safety:

IEC 60950:1999 / EN 60950:2000
IEC 60825-1:1993 +A1/ EN 60825-1:1994+A11 (Class 1 Laser/LED Product)
GB4943:1995

EMC:

CISPR 22:1997/ EN 55022:1998 Class B1
EN 61000-3-2:1995/A14
EN 61000-3-3:1995
EN 55024:1998
FCC Title 47 CFR, Part 15 Class B2) / ICES-003, Issue 3
AS / NZS 3548:1995 +A1 +A2 / GB9254:1998

Supplementary Information:
The product herewith complies with the requirements of the following EMC Directive 89/336/EEC and the
Low Voltage Directive 73/23/EEC, and carries the CE-marking accordingly.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not
be confused with the marketing name (HP LaserJet 1010) or the product numbers (Q2460A, Q2461A,
Q2462A).
Boise, Idaho USA
April 1, 2003
For Regulatory Topics ONLY, contact:

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Australia Contact:

Product Regulations Manager, Hewlett-Packard Australia Ltd.,
31-41 Joseph Street, Blackburn, Victoria 3130, Australia

European Contact:

Your Local Hewlett-Packard Sales and Service Office or
Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe, Herrenberger Straße 140, D-71034 Böblingen
(FAX: +49-7031-14-3143)

USA Contact:

Product Regulations Manager, Hewlett-Packard Company,
PO Box 15 Mail Stop 160, Boise, ID 83707-0015
(Phone: 208-396-6000)

Regulatory statements 87

Laser safety statement
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug
Administration has implemented regulations for laser products manufactured since
August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer
is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services
(DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety
Act of 1968.
Since radiation emitted inside the printer is completely confined within protective housings and
external covers, the laser beam cannot escape during any phase of normal user operation.
WARNING!

Using controls, making adjustments, or performing procedures other than those specified in this
user guide could result in exposure to hazardous radiation.

Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
«Conforme á la classe B des normes canadiennes de compatibilité électromagnétiques. «CEM».»

Korean EMI statement

VCCI statement (Japan)

88 Appendix A

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Laser statement for Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet 1010 -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa
käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti.
VAROITUS!
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING!
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas
för osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet 1010 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa
avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi
ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa
lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman
erikoistyökaluja.
VARO!
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle lasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING!
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 770-795 nm
Teho 5 mW
Luokan 3B laser

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Regulatory statements 89

90 Appendix A

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B

Media specifications

This appendix provides information on the following topics:

ENWW

●

Printer media specifications

●

Supported media sizes

●

Guidelines for using media

Media specifications 91

Printer media specifications
HP LaserJet printers produce excellent print quality. The printer accepts a variety of media, such
as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and
custom-sized paper. Properties such as weight, grain, and moisture content are important factors
affecting printer performance and output quality.
The printer can use a variety of paper and other print media in accordance with the guidelines in
this user guide. Media that does not meet these guidelines might cause the following problems:
●

Poor print quality

●

Increased media jams

●

Premature wear on the printer, requiring repair

For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot
recommend the use of other brands. Because they are not HP products, HP cannot influence or
control their quality.
It is possible for media to meet all of the guidelines in this user guide and still not produce
satisfactory results. This might be the result of improper handling, unacceptable temperature and
humidity levels, or other variables over which Hewlett-Packard has no control.
Before you purchase a large quantity of media, make sure that it meets the requirements specified
in this user guide and in Guidelines for Paper and Other Print Media. (See Ordering supplies for
more information about ordering the guidelines.) Always test media before you purchase a large
quantity.
CAUTION

92 Appendix B

Using media that does not meet Hewlett-Packard’s specifications might cause problems for the
printer, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service
agreements.

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Supported media sizes
The following are the supported media sizes:

ENWW

●

Minimum: 76 x 127 mm (3 x 5 in.)

●

Maximum: 216 x 356 mm (8.5 x 14 in.)

Supported media sizes 93

Guidelines for using media
Paper
For best results, use conventional 20 lb (75 g/m2) paper. Make sure that the paper is of good
quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or
bent edges.
If you are unsure about what type of paper you are loading (such as bond or recycled), check the
label on the package of paper.
Some paper causes print quality problems, jamming, or damage to the printer.
Paper usage

Note

Symptom

Problem with paper

Solution

Poor print quality or toner
adhesion.
Problems with feeding.

Too moist, too rough, too
smooth, or embossed.
Faulty paper lot.

Try another kind of paper:
between 100-250 Sheffield
and 4-6 percent moisture
content.

Dropouts, jamming, or curl.

Stored improperly.

Store paper flat in its
moisture-proof wrapping.

Increased gray background
shading.

Might be too heavy.

Use lighter paper.

Excessive curl.
Problems with feeding.

Too moist, wrong grain
direction, or short-grain
construction.

Use long-grain paper.
Print using the
straight-through output path.

Jamming or damage to printer. Cutouts or perforations.

Do not use paper with cutouts
or perforations.

Problems with feeding.

Use good quality paper.

Ragged edges.

The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or
preprinted forms use inks that are compatible with the printer temperature (200° C or 392° F for
0.1 second).
Do not use letterhead that is printed with low-temperature inks, such as those used in some types
of thermography.
Do not use raised letterhead.
Do not use transparencies designed for inkjet printers or other low temperature printers. Use only
transparencies that are specified for use with HP LaserJet printers.

94 Appendix B

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Labels
Label construction
When selecting labels, consider the quality of the following components:
●

Adhesives: The adhesive material should be stable at 200° C (392° F), the printer’s
maximum temperature.

●

Arrangement: Only use labels with no exposed backing between them. Labels can peel off
sheets that have spaces between the labels, causing serious jams.

●

Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 in.) of curl in any
direction.

●

Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

Transparencies
Transparencies must be able to withstand 200° C (392° F), the printer’s maximum temperature.

ENWW

Guidelines for using media 95

Envelopes
Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers, but also within a box from the same manufacturer. Successful printing on
envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the
following components:
●

Weight: The weight of the envelope paper should not exceed 28 lb (105 g/m2), or jamming
might result.

●

Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in.) curl
and should not contain air. Envelopes that trap air may cause problems.

●

Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged.

●

Sizes: From 90 x 160 mm (3.5 x 6.3 in.) to 178 x 254 mm (7 x 10 in.).

Envelopes with double-side seams
An envelope with double-side-seam construction has vertical seams at both ends of the envelope
rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam
extends all the way to the corner of the envelope as shown in the following illustration:
1

2

1

acceptable envelope construction

2

unacceptable envelope construction

Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use
adhesives compatible with the heat and pressure in the printer: 200° C (392° F). The extra flaps
and strips might cause wrinkling, creasing, or jams.

Envelope storage
Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air
is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.

96 Appendix B

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Card stock and heavy media
You can print many types of card stock from the paper input tray, including index cards and
postcards. Some card stock performs better than others because its construction is better suited
for feeding through a laser printer.
For optimum printer performance, do not use paper heavier than 42 lb (157 g/m2). Paper that is
too heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print
quality, or excessive mechanical wear.
Note

You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use
paper with a smoothness rating of 100-180 Sheffield.

Card stock construction
●

Smoothness: 36-42 lb (135-157 g/m2) card stock should have a smoothness rating of
100-180 Sheffield. 16-36 lb (60-135 g/m2) card stock should have a smoothness rating of
100-250 Sheffield.

●

Construction: Card stock should lie flat with less than 5 mm (0.2 in.) of curl.

●

Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.

●

Sizes: Only use card stock within the following size ranges:
• Minimum: 76 x 127 mm (3 x 5 in.)
• Maximum: 216 x 356 mm (8.5 x 14.0 in.)

Card stock guidelines
Set margins at least 2 mm (0.08 in.) away from the edges.

ENWW

Guidelines for using media 97

98 Appendix B

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C

Warranty and licensing

This appendix provides information on the following topics:

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●

Hewlett-Packard software license agreement

●

Hewlett-Packard limited warranty statement

●

Limited warranty for print cartridge life

●

Hardware service

●

Extended warranty

●

Guidelines for repacking the printer

●

How to contact HP

Warranty and licensing 99

Hewlett-Packard software license agreement
ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE
TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF
THESE LICENSE TERMS.
HP SOFTWARE LICENSE TERMS
The following License Terms govern your use of the accompanying Software unless you have a
separate signed agreement with Hewlett-Packard.
License Grant. Hewlett-Packard grants you a license to use one copy of the Software. “Use”
means storing, loading, installing, executing, or displaying the Software. You may not modify the
Software or disable any licensing or control features of the Software. If the Software is licensed for
“concurrent use,” you may not allow more than the maximum number of authorized users to Use
the Software concurrently.
Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party
suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any
rights in the Software. Hewlett-Packard’s third-party suppliers may protect their rights in the event
of any violation of these License Terms.
Copies and Adaptations. You may only make copies or adaptations of the Software for archival
purposes or when copying or adaptation is an essential step in the authorized Use of the
Software. You must reproduce all copyright notices in the original Software on all copies or
adaptations. You may not copy the Software onto any public network.
No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP’s
prior written consent is obtained. In some jurisdictions, HP's consent may not be required for
limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed
information regarding any disassembly or decompilation. You may not decrypt the Software unless
decryption is a necessary part of the operation of the Software.
Transfer. Your license will automatically terminate upon any transfer of the Software. Upon
transfer, you must deliver the Software, including any copies and related documentation, to the
transferee. The transferee must accept these License Terms as a condition to the transfer.
Termination. HP may terminate your license upon notice for failure to comply with any of these
License Terms. Upon termination, you must immediately destroy the Software, together with all
copies, adaptations, and merged portions in any form.
Export Requirements. You may not export or re-export the Software or any copy or adaptation in
violation of any applicable laws or regulations.
U.S. Government Restricted Rights. The Software and any accompanying documentation have
been developed entirely at private expense. They are delivered and licensed as “commercial
computer software” as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May
1991), or DFARS 252.227-7014 (Jun 1995), as a “commercial item” as defined in FAR 2.101(a)
(Jun 1987), or as “Restricted computer software” as defined in FAR 52.227-19 (Jun 1987) (or any
equivalent agency regulation or contract clause), whichever is applicable. You have only those
rights provided for such Software and any accompanying documentation by the applicable DFARs
or FAR clause or the HP standard software agreement for the product involved.

100 Appendix C

ENWW

Hewlett-Packard limited warranty statement

DURATION OF WARRANTY:
One year from date of purchase.

1. HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies, will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be
defective. Replacement products may be either new or like-new.
2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase,
for the period specified above, due to defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will replace software media which does not
execute its programming instructions due to such defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a
reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the
purchase price upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to a new in performance or may have been subject to
incidental use.
5. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (d) improper site preparation
or maintenance.
6. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL. TO THE
EXTENT ALLOWED BY LOCAL LAW, ANY IMPLIED WARRANTY OR CONDITION OR MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF
THE EXPRESS WARRANTY SET FORTH ABOVE. Some countries/regions, states, or provinces do not allow
limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This
warranty gives you specific legal rights and you might also have other rights that vary from country/region to
country/region, state to state, or province to province.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states, or provinces do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY TERMS
CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE,
RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THIS PRODUCT TO YOU.

ENWW

Hewlett-Packard limited warranty statement 101

Limited warranty for print cartridge life
Note

The following warranty applies to the print cartridge that came with this printer.
HP print cartridges are warranted to be free from defects in materials and workmanship until the
HP toner is depleted. The warranty covers any defects or malfunctions in a new HP print cartridge.

Frequently asked questions
How long does the coverage last?
The coverage lasts until the HP toner is depleted, at which time the warranty expires.
How do I know when the HP toner is running out?
The HP toner is depleted and the print cartridge has reached the end of its useful life when faded
or light type appears on the printed page or when a cartridge life-low message appears on the
computer screen.
What will Hewlett-Packard do?
Hewlett-Packard will, at its option, either replace products that prove to be defective or refund the
purchase price. If possible, please attach a printout sample illustrating what the defective print
cartridge is printing.
What does this warranty not cover?
The warranty does not cover print cartridges that have been refilled or are emptied, abused,
misused, or tampered with in any way.
How do I return the faulty print cartridge?
In the event that the print cartridge proves to be defective, complete the Service Information Form
and attach a print sample illustrating the defect. Return the form and print cartridge to the place of
purchase, where the print cartridge will be replaced.
How does State, Province, or Country/Region Law apply?
This limited warranty gives you specific legal rights, and you may also have other rights which vary
from state to state, province to province, or country/region to country/region. This limited warranty
is the sole warranty on the HP print cartridge and supersedes any other warranty relating to this
product.
IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST
PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND; THE WARRANTY
TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE
MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

102 Appendix C

ENWW

Hardware service
The warranty for the HP LaserJet 1010 series printer varies depending on the date and
country/region of purchase.
For products that require service under the warranty, customers should call the customer support
center in their country/region. See How to contact HP for more information. Hewlett-Packard will
choose one of the following methods to fulfill the warranty:

ENWW

●

Repair the product.

●

Provide customer-replaceable parts for the customer to repair the unit.

●

Replace the product with a remanufactured unit.

●

Replace the product with a new or remanufactured product of equal or greater functionality.

●

Refund the purchase price.

●

Require that the customer return the unit to an authorized service provider.

Hardware service 103

Extended warranty
HP SupportPack provides coverage for the HP product and all HP-supplied internal components.
The HP SupportPack can provide Express Exchange or onsite service. Specific support pack
options will vary by country/region. The customer must purchase HP SupportPack within 180 days
of the HP product purchase. For more support information, go to the following HP Web site:
http://www.hp.com/peripherals2/care_netlj/index.html
or contact the customer care service and support group; see How to contact HP.

104 Appendix C

ENWW

Guidelines for repacking the printer
Use the following guidelines when repacking the printer:

CAUTION

ENWW

●

If possible, include print samples and 5 to 10 sheets of paper or other media that did not print
correctly.

●

Remove and keep any cables, trays, and optional accessories installed in the printer.

●

Remove and keep the print cartridge.

To prevent damage to the print cartridge, store the print cartridge in its original packing material, or
store it so that it is not exposed to light.
●

If possible, use the original shipping container and packing material. Shipping damage as a
result of inadequate packing is your responsibility. If you have already disposed of the printer’s
packing material, contact a local mailing service for information on repacking the printer.

●

Include a completed copy of the service information form.

●

Hewlett-Packard recommends that you insure the equipment for shipment.

Guidelines for repacking the printer 105

How to contact HP
If you need to contact HP for service or support, use one of the following links:

106 Appendix C

●

In the United States, see http://www.hp.com/support/lj1010

●

In other countries/regions, see http://www.hp.com

ENWW

D

Ordering supplies

Ordering supplies
Use accessories and supplies specifically designed for the HP LaserJet 1010 series printer
to ensure optimum performance.
Ordering information
Item
Printing supplies

Description or use

Order number

HP Multipurpose paper HP brand paper for a variety of uses
HPM1120
(1 box of 10 reams, 500 sheets each).
To order a sample, in the U.S.,
call 1-800-471-4701.
HP LaserJet paper

Premium HP brand paper for use with HPJ1124
HP LaserJet printers (1 box of
10 reams, 500 sheets each). To order
a sample, in the U.S., call
1-800-471-4701.

HP LaserJet
transparency film

HP brand transparency film for use
with HP LaserJet monochrome
printers.

Print cartridges

Replacement print cartridges for the
HP LaserJet 1010 series printer.

92296T (letter)
92296U (A4)

Q2612A

2,000 page cartridge
See Print cartridge life expectancy for
more information.
Supplementary
documentation

ENWW

HP LaserJet family
print media guide

A guide to using paper and other print 5963-7863
media with HP LaserJet printers.

Ordering supplies 107

Ordering information (continued)

Replacement parts

Item

Description or use

Order number

Media pickup roller

Used to pick the media from the input
tray and advance it through the
printer.

RL1-0266

Input tray cover

Used to cover the media in the input
tray. Also contains the priority input
tray media guides.

Separation pad for the
printer

108 Appendix D

Ordering supplies

U.S.
Europe

Q2460-40004
Q2460-40005

Used to keep multiple sheets from
feeding through the printer path.

RL1-0269

ENWW

Index
A
access, print cartridge 10
Alerts tab (HP toolbox) 54
Attention light 5

errors, software 64
extended warranty 104

F

blank pages 63
booklets, printing 34
button
Cancel job 5
Go 5

FCC compliance 83
features 4
professional quality 4
quality 4
save money 4
speed 4
forms, printing 26

C

G

cable
parallel 16
USB 16
Cancel job button 5
canceling a print job 36
cardstock
guidelines for using 97
printing 27
changing
pickup roller 73
separation pad 76
choosing paper and other media 18
cleaning
media path 48
pickup roller 72
print cartridge area 46
printer 46
clearing jams 69
configuration
HP LaserJet 1010 3
HP LaserJet 1012 3
HP LaserJet 1015 3
Configuration report 50
conserving toner 43
contacting HP 106
control panel 7
custom-sized media, printing 27

garbled text 63
Go button 5
Go light 5
graphics
missing 63
poor quality 63
guides, media 8

B

D

H
hardware service and repair 103
heavy media, guidelines for using 97
HP toolbox
Alerts tab 54
Documentation tab 54
printer settings 55
Status tab 53
Troubleshooting tab 53
viewing 51

I
improving print quality 65
information pages, printing 50
information, links to selected topics 2
input tray
loading main input tray 21
loading priority input tray 21
main 5, 8
priority 5, 8

default settings
print quality 37
Demo page 50
Documentation tab (HP toolbox) 54
door
print cartridge 5, 10
duplexing 32

J

E

labels
guidelines for using 95
printing 22
letterhead, printing 26
license, software 100
life expectancy, print cartridge 42

EconoMode 38
Energy Star 84
envelopes
guidelines for using 96
printing multiple envelopes 24
printing one envelope 23
environmental
specifications 80
Environmental Product Stewardship Program 84

ENWW

jams
clearing 69
removing a jammed page 70
typical media jam locations 69

L

Index 109

lights
Attention 5
Go 5
Ready 5
status light patterns 60
loading media
main input tray 21
priority input tray 21

M
main input tray 5, 8
loading 21
manual duplexing (printing on both sides of paper) 32
material safety data sheet (MSDS) 86
media
cleaning the media path 48
clearing jams 69
different types 21
guidelines for using 94
loading 21
printing custom-sized media 27
removing a jammed page 70
selecting 18
specifications 92
supported sizes 93
types that may damage the printer 19
types to avoid 19
typical jam locations 69
media guides 8
media paths
main input tray 8
media guides 8
output bin 9
priority input tray 8
missing graphics 63
missing text 63
multiple pages, printing on a single sheet of paper 31

N
non-HP print cartridges 40
N-up printing
Windows 31

O
on/off switch 6
online help, printer properties 14
operating systems, supported 11
output bin 5, 9
overview, printer 5

P
paper
guidelines for using 94
problems and solutions 94
selecting 18
paper handling problems 62
parallel cable, connecting 16
parallel port 6
Part ii
pickup roller
changing 73
cleaning 72
port
parallel 6
USB 6
power switch 6

110 Index

print cartridge
access 10
changing 44
cleaning the print cartridge area 46
door 5, 10
life expectancy 42
storing 41
using non-HP cartridges 40
warranty 102
where to send to recycle 85
print driver
installing 11
Macintosh 15
print quality
creases 68
curl 67
dropouts 65
EconoMode 38
gray background 66
light or faded print 65
loose toner 66
misformed characters 67
page skew 67
settings 37
toner scatter outline 68
toner smear 66
toner specks 65
vertical lines 66
vertical repetitive defects 67
wave 67
wrinkles 68
print settings, changing 14
printer
cleaning 46
connections 16
control panel 7
features 4
media guides 8
overview 5
repacking 105
software 11
software problems 64
specifications 80
printer drivers
sites for download 2
printer information pages
Configuration report 50
Demo page 50
printer properties
accessing 13
online help 14
printer settings
HP toolbox 55
printing
booklets 34
canceling a print job 36
cardstock 27
Configuration report 50
custom-sized media 27
Demo page 50
envelopes 23
forms, preprinted 26
labels 22
letterhead 26
multiple envelopes 24
multiple pages on a single sheet of paper 31
N-up 31
on both sides of the paper (manual duplexing) 32
transparencies 22
watermarks 30
ENWW

priority input tray 5, 8
loading 21

R
Ready light 5
recycling
HP Printing supplies returns and environmental program 84
where to send print cartridges 85
regulatory statements
Canadian DOC regulations 88
declaration of conformity 87
Korean EMI statement 88
laser safety statement 88
laser statement for Finland 89
removing a jammed page 70
repacking the printer 105
repairs
contacting HP 106
hardware 103
replacement parts, ordering 108
reports, printing 50
resolution, settings 37

S
selecting paper and other media 18
separation pad
changing 76
locating 6
service
contacting HP 106
hardware 103
settings
changing default settings for Windows 98, 2000, ME 13
changing default settings for Windows XP 13
changing for current software only 13
print quality 37
software
installing 11
license agreement 100
printer drivers, Macintosh 15
problems 64
sites for download 2
supported operating systems 11
specifications 80
acoustics 80
capacitites and ratings 82
electrical 81
environmental 80
media 92
physical 82
port availability 82
status light patterns 60
Status tab (HP toolbox) 53
supplies, ordering 107
support, web sites 2
supported media sizes 93

T
text
garbled 63
missing 63
toner
changing the print cartridge 44
cleaning the print cartridge area 46
conserving 43
loose toner 66
low 65
opening the print cartridge door 10

ENWW

print cartridge door 5
scatter outline 68
smear 66
specks 65
storing print cartridges 41
transparencies
guidelines for using 95
printing 22
tray
main input 5
priority input 5
tray cover 5
troubleshooting
blank pages 63
Configuration page, printing 50
contacting HP support 59
creases 68
curl 67
demo page 58
dropouts 65
garbled text 63
gray background 66
HP toolbox 51
incomplete text 63
light or faded print 65
loose toner 66
misformed characters 67
missing graphics or text 63
page skew 67
paper handling problems 62
poor graphics quality 63
print quality 59
printed page and expectations 59
printed page differs from onscreen page 63
printer setup 58
printer software problems 64
printer-computer communication 59
Ready light 58
solutions 58
toner scatter outline 68
toner smear 66
toner specks 65
vertical lines 66
vertical repetitive defects 67
wave 67
wrinkles 68
Troubleshooting tab (HP toolbox) 53
two-sided (duplex) printing 32
types of media 21

U
USB cable, connecting 16
USB port 6
user guide links 2

W
warranty
extended 104
HP limited warranty statement 101
print cartridge 102
watermarks, printing 30
web-based support 2

Index 111

112 Index

ENWW

copyright © 2003
Hewlett-Packard Company

www.hp.com

*Q2460-90909*
*Q2460-90909*
Q2460-90909



---

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