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2017-02-23
User Manual: Hp Hp-M477Fnw-User-Manual-1003424
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User Guide
Color LaserJet Pro MFP M477
www.hp.com/support/colorljM477MFP
M477fnw
M477fdn
M477fdw
HP Color LaserJet Pro MFP M477
User Guide
Copyright and License
© 2015 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Part number: CF377-90919
Edition 1, 10/2015
Trademark Credits
Adobe®, Adobe Photoshop®, Acrobat®, and
PostScript® are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Computer, Inc., registered in the U.S. and
other countries. iPod is a trademark of Apple
Computer, Inc. iPod is for legal or rightholder-
authorized copying only. Don't steal music.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX® is a registered trademark of The Open
Group.
Table of contents
1 Product overview .......................................................................................................................................... 1
Product views ........................................................................................................................................................ 2
Printer front view ................................................................................................................................ 2
Printer back view ................................................................................................................................. 3
Control-panel view .............................................................................................................................. 4
Home screen layout .......................................................................................................... 5
How to use the touchscreen control panel ...................................................................... 6
Product specifications ........................................................................................................................................... 7
Technical specifications ...................................................................................................................... 7
Supported operating systems ............................................................................................................ 9
Mobile printing solutions .................................................................................................................. 10
Printer dimensions ............................................................................................................................ 11
Power consumption, electrical specifications, and acoustic emissions .......................................... 13
Operating-environment range .......................................................................................................... 13
Printer hardware setup and software installation ............................................................................................. 14
2 Paper trays ................................................................................................................................................. 15
Load paper into Tray 1 (multipurpose tray) ........................................................................................................ 16
Introduction ....................................................................................................................................... 16
Load paper into Tray 1 (multipurpose tray) ..................................................................................... 16
Tray 1 paper orientation ................................................................................................................... 18
Load paper into Tray 2 ......................................................................................................................................... 19
Introduction ....................................................................................................................................... 19
Load paper into Tray 2 ...................................................................................................................... 19
Tray 2 paper orientation ................................................................................................................... 22
Load and print envelopes .................................................................................................................................... 23
Introduction ....................................................................................................................................... 23
Print envelopes ................................................................................................................................. 23
Envelope orientation ......................................................................................................................... 24
ENWW iii
3 Supplies, accessories, and parts ................................................................................................................... 25
Order supplies, accessories, and parts ............................................................................................................... 26
Ordering ............................................................................................................................................. 26
Supplies and accessories .................................................................................................................. 26
Customer self-repair parts ............................................................................................................... 26
Replace the toner cartridges ............................................................................................................................... 28
Introduction ....................................................................................................................................... 28
Remove and replace the toner cartridges ........................................................................................ 29
4 Print ........................................................................................................................................................... 35
Print tasks (Windows) .......................................................................................................................................... 36
How to print (Windows) ..................................................................................................................... 36
Automatically print on both sides (Windows) .................................................................................. 37
Manually print on both sides (Windows) .......................................................................................... 37
Print multiple pages per sheet (Windows) ....................................................................................... 39
Select the paper type (Windows) ...................................................................................................... 39
Additional print tasks ........................................................................................................................ 39
Print tasks (OS X) ................................................................................................................................................. 41
How to print (OS X) ............................................................................................................................ 41
Automatically print on both sides (OS X) .......................................................................................... 41
Manually print on both sides (OS X) .................................................................................................. 41
Print multiple pages per sheet (OS X) ............................................................................................... 42
Select the paper type (OS X) ............................................................................................................. 42
Additional print tasks ........................................................................................................................ 42
Store print jobs on the product to print later or print privately ......................................................................... 44
Introduction ....................................................................................................................................... 44
Before you begin ............................................................................................................................... 44
Set up the printer for job storage ..................................................................................................... 44
Step one: Install the USB storage device ....................................................................... 44
Step two: Update the print driver ................................................................................... 45
Create a stored job (Windows) .......................................................................................................... 45
Print a stored job ............................................................................................................................... 47
Delete a stored job ............................................................................................................................ 47
Mobile printing ..................................................................................................................................................... 48
Introduction ....................................................................................................................................... 48
Wi-Fi Direct and NFC Printing (wireless models only) ...................................................................... 48
Enable or disable Wi-Fi Direct ......................................................................................... 48
Change the printer Wi-Fi Direct name ............................................................................ 49
HP ePrint via email ............................................................................................................................ 49
HP ePrint software ............................................................................................................................ 50
AirPrint ............................................................................................................................................... 50
iv ENWW
Android embedded printing .............................................................................................................. 51
Use walk-up USB printing .................................................................................................................................... 52
Introduction ....................................................................................................................................... 52
Step one: Access USB files on the printer ......................................................................................... 52
Step two: Print USB documents ........................................................................................................ 52
Option one: Print documents .......................................................................................... 52
Option two: Print photos ................................................................................................ 53
5 Copy ........................................................................................................................................................... 55
Make a copy ......................................................................................................................................................... 56
Copy on both sides (duplex) ................................................................................................................................ 57
Copy on both sides automatically ..................................................................................................... 57
Copy on both sides manually ............................................................................................................ 57
Additional copy tasks .......................................................................................................................................... 58
6 Scan ........................................................................................................................................................... 59
Scan by using the HP Scan software (Windows) ................................................................................................. 60
Scan by using the HP Scan software (OS X) ........................................................................................................ 61
Scan to a USB flash drive ..................................................................................................................................... 62
Set up the Scan to Network Folder feature ........................................................................................................ 63
Introduction ....................................................................................................................................... 63
Before you begin ............................................................................................................................... 63
Method one: Use the Scan to Network Folder Wizard (Windows) .................................................... 63
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server
(Windows) .......................................................................................................................................... 65
Step one: Access the HP Embedded Web Server (EWS) ................................................. 65
Step two: Configure the Scan to Network Folder feature .............................................. 65
Set up the Scan to Network Folder feature on a Mac ....................................................................... 66
Step one: Access the HP Embedded Web Server (EWS) ................................................. 66
Method one: Use a Web browser to open the HP Embedded Web
Server (EWS) ................................................................................................. 66
Method two: Use the HP Utility to open the HP Embedded Web Server
(EWS) ............................................................................................................. 67
Step two: Configure the Scan to Network Folder feature .............................................. 67
Scan to a network folder ..................................................................................................................................... 69
Set up the Scan to E-mail feature ....................................................................................................................... 70
Introduction ....................................................................................................................................... 70
Before you begin ............................................................................................................................... 70
Method one: Use the Scan to Email Wizard (Windows) .................................................................... 70
Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows) ....... 71
Step one: Access the HP Embedded Web Server (EWS) ................................................. 72
ENWW v
Step two: Configure the Scan to E-mail feature ............................................................ 72
Step three: Add contacts to the E-mail Address Book ................................................... 74
Step four: Configure the default E-mail Options ........................................................... 74
Set up the Scan to E-mail feature on a Mac ...................................................................................... 75
Step one: Access the HP Embedded Web Server (EWS) ................................................. 75
Method one: Use a Web browser to open the HP Embedded Web
Server (EWS) ................................................................................................. 75
Method two: Use the HP Utility to open the HP Embedded Web Server
(EWS) ............................................................................................................. 75
Step two: Configure the Scan to E-mail feature ............................................................ 75
Step three: Add contacts to the E-mail Address Book ................................................... 77
Step four: Configure the default E-mail Options ........................................................... 77
Scan to email ....................................................................................................................................................... 79
Additional scan tasks ........................................................................................................................................... 80
7 Fax ............................................................................................................................................................. 81
Set up to send and receive faxes ......................................................................................................................... 82
Before starting .................................................................................................................................. 82
Step 1: Identify the phone connection type ..................................................................................... 82
Step 2: Set up the fax ........................................................................................................................ 83
Dedicated phone line ...................................................................................................... 83
Shared voice/fax line ...................................................................................................... 84
Shared voice/fax line with an answering machine ........................................................ 85
Step 3: Configure the fax time, date, and header ............................................................................ 86
HP Fax Setup Wizard ....................................................................................................... 87
Printer control panel ....................................................................................................... 87
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ........................... 87
Step 4: Run a fax test ........................................................................................................................ 88
Send a fax ............................................................................................................................................................ 89
Fax from the flatbed scanner ........................................................................................................... 89
Fax from the document feeder ......................................................................................................... 90
Use speed dials and group-dial entries ............................................................................................ 90
Send a fax from the software ........................................................................................................... 91
Send a fax from a third-party software program, such as Microsoft Word ..................................... 91
8 Manage the product ..................................................................................................................................... 93
Use HP Web Services applications ...................................................................................................................... 94
Change the product connection type (Windows) ................................................................................................ 95
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................ 96
Advanced configuration with HP Utility for OS X ................................................................................................ 99
Open HP Utility .................................................................................................................................. 99
vi ENWW
HP Utility features ............................................................................................................................. 99
Configure IP network settings ........................................................................................................................... 102
Introduction ..................................................................................................................................... 102
Printer sharing disclaimer ............................................................................................................... 102
View or change network settings ................................................................................................... 102
Rename the printer on a network ................................................................................................... 102
Manually configure IPv4 TCP/IP parameters from the control panel ............................................ 103
Link speed and duplex settings ...................................................................................................... 103
Product security features .................................................................................................................................. 105
Introduction ..................................................................................................................................... 105
Assign or change the system password using the Embedded Web Server ................................... 105
Energy-conservation settings ........................................................................................................................... 106
Introduction ..................................................................................................................................... 106
Print with EconoMode ..................................................................................................................... 106
Set the Sleep/Auto Off After setting .............................................................................................. 106
Set the Shut Down After delay and configure the printer to use 1 watt or less of power ............ 107
Set the Delay Shut Down setting .................................................................................................... 107
HP Web Jetadmin ............................................................................................................................................... 108
Update the firmware ......................................................................................................................................... 109
Method one: Update the firmware using the control panel ........................................................... 109
Method two: Update the firmware using the Firmware Update Utility ......................................... 109
9 Solve problems .......................................................................................................................................... 111
Customer support .............................................................................................................................................. 112
Control panel help system ................................................................................................................................ 113
Restore the factory-set defaults ...................................................................................................................... 114
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ...................... 115
Change the “Very Low” settings ..................................................................................................... 115
For printers with fax capability .................................................................................... 115
Order supplies ................................................................................................................................. 116
Product does not pick up paper or misfeeds .................................................................................................... 117
Introduction ..................................................................................................................................... 117
The printer does not pick up paper ................................................................................................. 117
The printer picks up multiple sheets of paper ............................................................................... 119
The document feeder jams, skews, or picks up multiple sheets of paper .................................... 122
Clean the pickup rollers and separation pad in the document feeder ........................................... 123
Clear paper jams ................................................................................................................................................ 125
Introduction ..................................................................................................................................... 125
Experiencing frequent or recurring paper jams? ............................................................................ 125
Paper jam locations ........................................................................................................................ 126
Clear paper jams in the document feeder ...................................................................................... 127
ENWW vii
Clear paper jams in Tray 1 .............................................................................................................. 129
Clear paper jams in Tray 2 .............................................................................................................. 132
Clear paper jams in the rear door and the fuser area .................................................................... 133
Clear paper jams in the output bin ................................................................................................. 135
Clear paper jams in the duplexer (duplex models only) ................................................................. 136
Improve print quality ......................................................................................................................................... 137
Introduction ..................................................................................................................................... 137
Print from a different software program ....................................................................................... 137
Check the paper-type setting for the print job ............................................................................... 137
Check the paper type setting (Windows) ..................................................................... 137
Check the paper type setting (OS X) ............................................................................. 138
Check toner-cartridge status .......................................................................................................... 138
Clean the product ............................................................................................................................ 139
Print a cleaning page .................................................................................................... 139
Check the scanner glass for dirt and smudges ............................................................ 139
Visually inspect the toner cartridge ............................................................................................... 139
Check paper and the printing environment .................................................................................... 140
Step one: Use paper that meets HP specifications ...................................................... 140
Step two: Check the environment ................................................................................ 140
Step three: Set the individual tray alignment .............................................................. 140
Adjust color settings (Windows) ..................................................................................................... 141
Calibrate the printer to align the colors ......................................................................................... 142
Check the EconoMode settings ....................................................................................................... 142
Try a different print driver .............................................................................................................. 143
Improve copy and scan image quality .............................................................................................................. 145
Introduction ..................................................................................................................................... 145
Check the scanner glass for dirt and smudges ............................................................................... 145
Eliminate lines or streaks when using the document feeder ........................................................ 146
Check the paper settings ................................................................................................................ 146
Check the image adjustment settings ............................................................................................ 146
Optimize for text or pictures .......................................................................................................... 147
Check the scanner resolution and color settings on the computer ............................................... 147
Resolution and color guidelines ................................................................................... 147
Color .............................................................................................................................. 148
Edge-to-edge copying .................................................................................................................... 148
Clean the pickup rollers and separation pad in the document feeder ........................................... 148
Improve fax image quality ................................................................................................................................ 150
Introduction ..................................................................................................................................... 150
Check the scanner glass for dirt and smudges ............................................................................... 150
Check the send-fax resolution settings ......................................................................................... 151
Check the error-correction settings ............................................................................................... 151
viii ENWW
Check the fit-to-page setting ......................................................................................................... 151
Clean the pickup rollers and separation pad in the document feeder ........................................... 151
Send to a different fax machine ..................................................................................................... 153
Check the sender's fax machine ..................................................................................................... 153
Solve wired network problems ......................................................................................................................... 154
Introduction ..................................................................................................................................... 154
Poor physical connection ................................................................................................................ 154
The computer is using the incorrect IP address for the printer ..................................................... 154
The computer is unable to communicate with the printer ............................................................ 154
The printer is using incorrect link and duplex settings for the network ....................................... 155
New software programs might be causing compatibility problems ............................................. 155
The computer or workstation might be set up incorrectly ............................................................ 155
The printer is disabled, or other network settings are incorrect ................................................... 155
Solve wireless network problems ..................................................................................................................... 156
Introduction ..................................................................................................................................... 156
Wireless connectivity checklist ....................................................................................................... 156
The printer does not print after the wireless configuration completes ........................................ 157
The printer does not print, and the computer has a third-party firewall installed ....................... 157
The wireless connection does not work after moving the wireless router or printer ................... 157
Cannot connect more computers to the wireless printer .............................................................. 157
The wireless printer loses communication when connected to a VPN .......................................... 158
The network does not appear in the wireless networks list .......................................................... 158
The wireless network is not functioning ........................................................................................ 158
Perform a wireless network diagnostic test .................................................................................. 158
Reduce interference on a wireless network ................................................................................... 158
Solve fax problems ............................................................................................................................................ 160
Introduction ..................................................................................................................................... 160
Fax troubleshooting checklist ........................................................................................................ 160
Solve general fax problems ............................................................................................................ 161
Faxes are sending slowly ............................................................................................. 161
Fax quality is poor ........................................................................................................ 162
Fax cuts off or prints on two pages .............................................................................. 163
Index ........................................................................................................................................................... 165
ENWW ix
xENWW
1 Product overview
●Product views
●Product specifications
●Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM477MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 1
Product views
●Printer front view
●Printer back view
●Control-panel view
Printer front view
10
2
4
11
1
9
8
7
6
5
3
1 Scanner
2 Document feeder
3 Regulatory label (inside the front door)
4Tray 2
5Tray 1
6 Power on/off button
7 Front door (provides toner cartridge access)
8 Output bin extension
9 Output bin
10 Walk-up USB port (for printing and scanning without a computer)
11 Touchscreen control panel (tilts up for easier viewing)
2 Chapter 1 Product overview ENWW
Printer back view
2
7
8
3
5
4
6
1
1 Front door release button
2 Duplexer (fdn and fdw models only)
3 USB port for job storage
4 USB port for direct connection to a computer
5 Ethernet port
6Fax ports
7 Power connection
8 Rear door (fnw model only) (provides access for clearing jams)
ENWW Product views 3
Control-panel view
2
1
345
1 Touchscreen Provides access to menus, help animations, and printer
information.
2 Home page screen indicator The display indicates which Home screen the control panel is
currently displaying.
3 Help button Provides access to the control-panel help system
4 Home button Provides access to the Home screen
5 Back button Returns to the previous screen
NOTE: While the control panel does not have a standard Cancel button, during many printer processes a
Cancel button appears on the touchscreen. This permits users to cancel a process before the printer
completes it.
4 Chapter 1 Product overview ENWW
Home screen layout
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the printer control panel.
NOTE: The features that appear on the Home screen can vary, depending on the printer configuration.
1
11 9 8 7 610 5 4 3
2
1Reset button Touch this button to reset any temporary job settings to the default printer settings.
2 Connection Information
button
Touch this button to open the Connection Information menu, which provides network information.
The button appears as either a wired network icon or a wireless network icon ,
depending on the type of network to which the printer is connected.
3Setup button Touch this button to open the Setup menu.
4Apps button Touch this button to open the Apps menu to print directly from select Web applications.
5Supplies button Touch this button to view information about supplies status.
6USB button Touch this button to open the USB Flash Drive menu.
7Fax button Touch this button to open the fax features.
8Scan button Touch this button to open the scan features:
●Scan to USB Drive
●Scan to Network Folder
●Scan to E-mail
9Jobs button Touch this button to open the stored jobs feature.
10 Copy button Touch this button to open the copy feature.
11 Printer status This screen area provides information about the overall printer status.
ENWW Product views 5
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling
through menus, briefly touch the screen to stop
the scrolling.
Touch the Setup button to open the Setup
menu.
Swipe Touch the screen and then move the finger
horizontally to move the screen sideways.
Swipe the Home screen to access the Setup
button.
Scroll Touch the screen, and then, without lifting the
finger, move the finger vertically to move the
screen.
Scroll through the Setup menu.
6 Chapter 1 Product overview ENWW
Product specifications
IMPORTANT: The following specifications are correct at the time of publication, but they are subject to
change. For current information, see www.hp.com/support/colorljM477MFP.
●Technical specifications
●Supported operating systems
●Mobile printing solutions
●Printer dimensions
●Power consumption, electrical specifications, and acoustic emissions
●Operating-environment range
Technical specifications
Model name
Product number
M477fnw
CF377A
M477fdn
CF378A
M477fdw
CF379A
Paper handling 50-sheet multipurpose tray (Tray 1)
Tray 2 (250-sheet capacity)
Automatic duplex printing Not available
Connectivity 10/100/1000 Ethernet LAN connection
with IPv4 and IPv6
Hi-Speed USB 2.0
Print server for wireless network
connectivity
Not available
Walk-up USB port
HP near field communication (NFC) and
Wi-Fi Direct for printing from mobile
devices
Not available Not available
Control-panel display
and input
Touchscreen control panel
Print Prints 27 pages per minute (ppm) on
A4 and 28 ppm on letter-size paper
USB printing (no computer required)
Job storage/PIN-protected printing
(Requires a 16 GB or greater USB
thumb drive.)
Fax
ENWW Product specifications 7
Model name
Product number
M477fnw
CF377A
M477fdn
CF378A
M477fdw
CF379A
Copy and Scan
NOTE: Copy and scan
speeds are subject to
change. For the most
current information,
go to www.hp.com/
support/
colorljM477MFP.
Copies 19 pages per minute (ppm)
Scans 26 ppm
50-page document feeder
Scan to E-mail, Scan to USB, and Scan
to Network Folder options
8 Chapter 1 Product overview ENWW
Supported operating systems
The following information applies to the printer-specific Windows PCL 6 and OS X print drivers.
Windows: The HP Software Installer installs the HP PCL.6, HP PCL-6, or HP PCL 6 driver depending on the
Windows operating system along with optional software when using the full software installer. See the
software installation notes for more information.
Mac computers and OS X: Mac computers and Apple mobile devices are supported with this printer. The OS X
print driver and print utility are available for download from hp.com and may also be available via Apple
Software Update. The HP installer software for OS X is not included in the in-box CD. Follow these steps to
download the OS X installer software:
1. Go to www.hp.com/support/colorljM477MFP.
2. Select Support Options, and then under Download Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the Download button.
Operating system Print driver installed Notes
Windows® XP SP3 or later, 32-
bit
The HP PCL.6 printer-specific print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver and scan
application only.
The full software installation is not supported for this
operating system.
Microsoft retired mainstream support for Windows XP in
April 2009. HP will continue to provide best-effort support
for the discontinued XP operating system.
Windows Vista®, 32-bit The HP PCL.6 printer-specific print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver only.
The full software installation is not supported for this
operating system.
Windows Server 2003 SP2 or
later, 32-bit
The HP PCL.6 printer-specific print
driver is installed for this operating
system as part of the basic software
installation. The basic installer
installs the driver only.
The full software installation is not supported for this
operating system.
Use UPD drivers for 64-bit operating systems.
Microsoft retired mainstream support for Windows Server
2003 in July 2010. HP will continue to provide best-effort
support for the discontinued Server 2003 operating
system.
Windows 7 SP1 or later, 32-bit
and 64-bit
The HP PCL 6 printer-specific print
driver is installed for this operating
system as part of the full software
installation.
Windows 8, 32-bit and 64-bit The HP PCL-6 printer-specific print
driver is installed for this operating
system as part of the basic software
installation.
Windows 8 RT support is provided through Microsoft IN OS
Version 4, 32-bit driver.
Windows 8.1, 32-bit and 64-bit The HP PCL-6 printer-specific print
driver is installed for this operating
system.
Windows 8.1 RT support is provided through Microsoft IN
OS Version 4, 32-bit driver.
Windows 10 The HP PCL-6 printer-specific print
driver is installed for this operating
system.
ENWW Product specifications 9
Operating system Print driver installed Notes
Windows Server 2008 SP2, 32-
bit
The HP PCL.6 printer-specific print
driver is installed for this operating
system as part of the basic software
installation.
Windows Server 2008 SP2, 64-
bit
The HP PCL.6 printer-specific print
driver is installed for this operating
system as part of the basic software
installation.
Windows Server 2008 R2, SP 1,
64-bit
The HP PCL 6 printer-specific print
driver is installed for this operating
system as part of the basic software
installation.
Windows Server 2012, 64-bit The software installer does not
support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 printer-
specific print drivers do support it.
Download the HP PCL 6 or PCL-6 driver from the HP Web
site www.hp.com/support/colorljM477MFP, and use the
Windows Add Printer tool to install it.
Windows Server 2012 R2, 64 bit The software installer does not
support Windows Server 2012 but
the HP PCL 6 and HP PCL-6 printer-
specific print drivers do support it.
Download the HP PCL 6 or PCL-6 driver from the HP Web
site www.hp.com/support/colorljM477MFP, and use the
Windows Add Printer tool to install it.
OS X 10.8 Mountain Lion, OS X
10.9 Mavericks, and OS X 10.10
Yosemite
The OS X print driver and print utility
are available for download from
hp.com and may also be available
via Apple Software Update. The HP
installer software for OS X is not
included in the in-box CD.
For OS X, download the full installer from the support Web
site for this printer.
1. Go to www.hp.com/support/colorljM477MFP.
2. Select Support Options, and then under Download
Options select Drivers, Software & Firmware.
3. Click the operating system version, and then click the
Download button.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/colorljM477MFP for
HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD PCL6, UPD PCL 5, and UPD PS
driver support for this printer, go to www.hp.com/go/upd and click the Specifications tab.
Mobile printing solutions
The printer supports the following software for mobile printing:
●HP ePrint software
NOTE: The HP ePrint Software supports the following operating systems: Windows 7 SP 1 (32-bit and
64-bit); Windows 8 (32-bit and 64-bit); Windows 8.1 (32-bit and 64-bit); Windows 10 (32-bit and 64-bit);
and OS X versions 10.8 Mountain Lion, 10.9 Mavericks, and 10.10 Yosemite.
●HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
●HP ePrint app (Available for Android, iOS, and Blackberry)
●ePrint Enterprise app (Supported on all printers with ePrint Enterprise Server Software)
10 Chapter 1 Product overview ENWW
●HP All-in-One Remote app for iOS and Android devices
●Google Cloud Print
●AirPrint
●Android Printing
Printer dimensions
Figure 1-1 Dimensions for the M477fnw models
3
3
1
1
2
2
Printer fully closed Printer fully open
1. Height 399.8 mm (15.74 in) 656 mm (25.83 in)
2. Depth 461 mm (18.15 in) 1025 mm (40.35 in)
3. Width 415.4 mm (16.35 in) 415.4 mm (16.35 in)
Weight (with cartridges) 21.8 kg (48.06 lb)
ENWW Product specifications 11
Figure 1-2 Dimensions for the M477fdn and M477fdw models
3
3
1
1
2
2
Printer fully closed Printer fully open
1. Height 399.8 mm (15.74 in) 656 mm (25.83 in)
2. Depth 472.3 mm (18.59 in) 1124.4 mm (44.27 in)
3. Width 415.4 mm (16.35 in) 415.4 mm (16.35 in)
Weight (with cartridges) 23.2 kg (51.15 lb)
Figure 1-3 Dimensions for models with optional Tray 3
3
1
2
1
2
3
Printer fully closed Printer fully open
1. Height 531.8 mm (20.93 in) 788 mm (31.02 in)
12 Chapter 1 Product overview ENWW
Printer fully closed Printer fully open
2. Depth 461 mm (18.15 in) (fnw model)
472.3 mm (18.59 in) (fdn and fnw models)
1025 mm (40.35 in) (fnw model)
1124.4 mm (44.27 in) (fdn and fnw models)
3. Width 415.4 mm (16.35 in) 415.4 mm (16.35 in)
Weight (with cartridges) 27 kg (59.52 lb) (fnw model)
28.4 kg (62.61 lb) (fdn and fnw models)
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/colorljM477MFP for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Table 1-1 Operating-environment specifications
Environment Recommended Allowed
Temperature 17° to 27°C (62.6° to 80.6°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 30% to 80% RH
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)
ENWW Product specifications 13
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/colorljM477MFP for HP's all-inclusive help for the printer. Find the following
support:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
14 Chapter 1 Product overview ENWW
2 Paper trays
●Load paper into Tray 1 (multipurpose tray)
●Load paper into Tray 2
●Load and print envelopes
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM477MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 15
Load paper into Tray 1 (multipurpose tray)
Introduction
Use Tray 1 to print single-page documents, documents that require multiple paper types, or envelopes.
●Load paper into Tray 1 (multipurpose tray)
●Tray 1 paper orientation
Load paper into Tray 1 (multipurpose tray)
1. Open Tray 1.
2. Press the tab on the right paper guide to move the paper
width guides outward, and then slide out the tray extension.
16 Chapter 2 Paper trays ENWW
3. Place the paper stack in the tray, and then adjust the side
guides so that they lightly touch the stack, but do not bend it.
For information about how to orient the paper, see Tray 1
paper orientation on page 18.
4. At the computer, begin the printing process from the software
application. Make sure that the driver is set to the correct
paper type and size for the paper being printed from Tray 1.
ENWW Load paper into Tray 1 (multipurpose tray) 17
Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the printer
123
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the printer
123
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the printer
18 Chapter 2 Paper trays ENWW
Load paper into Tray 2
Introduction
The following information describes how to load paper in Tray 2.
●Load paper into Tray 2
●Tray 2 paper orientation
Load paper into Tray 2
1. Open the tray.
2. Adjust the paper-width guides by squeezing the adjustment
latches on the guides and then sliding the guides to the size
of the paper being used.
ENWW Load paper into Tray 2 19
3. To load legal-size paper, extend the tray front by squeezing
the front latch and pulling the front of the tray.
NOTE: When loaded with legal-size paper, Tray 2 extends
from the front of the printer approximately 51 mm (2 in).
4. Load paper into the tray.
20 Chapter 2 Paper trays ENWW
5. Make sure that the paper stack is flat at all four corners. Slide
the paper length and width guides so that they are against
the stack of paper.
NOTE: To prevent jams, do not overfill the tray. Be sure that
the top of the stack is below the tray full indicator.
6. After making sure that the paper stack is below the tray full
indicator, close the tray.
ENWW Load paper into Tray 2 21
Tray 2 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following
table.
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge toward the printer
123
Letterhead or preprinted 2-sided printing Face-down
Top edge away from the printer
123
Prepunched 1-sided printing or 2-sided printing Face-up
Holes toward the left side of the printer
22 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. For the best performance, only 5 mm (.
2 in) of envelopes (4 to 6 envelopes) should be loaded into Tray 1, and only 10 envelopes should be loaded
into Tray2.
To print envelopes using either Tray 1 or Tray 2, follow these steps to select the correct settings in the print
driver.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print,
and then select the printer.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select the tray to be used.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
ENWW Load and print envelopes 23
Envelope orientation
Load envelopes in Tray 1 face up, with the short, postage end
leading into the printer.
Load envelopes in Tray 2 face up, with the short, postage end
leading into the printer.
24 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●Order supplies, accessories, and parts
●Replace the toner cartridges
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM477MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 25
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter
the printer IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which
provides options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 410A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black toner
cartridge
410A CF410A
HP 410X High Yield Black Original
LaserJet Toner Cartridge
High-capacity replacement black toner
cartridge
410X CF410X
HP 410A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
410A CF411A
HP 410X High Yield Cyan Original
LaserJet Toner Cartridge
High-capacity replacement cyan toner
cartridge
410X CF411X
HP 410A Yellow Original LaserJet
Toner Cartridge
Standard-capacity replacement yellow toner
cartridge
410A CF412A
HP 410X High Yield Yellow Original
LaserJet Toner Cartridge
High-capacity replacement yellow toner
cartridge
410X CF412X
HP 410A Magenta Original LaserJet
Toner Cartridge
Standard-capacity replacement magenta
toner cartridge
410A CF413A
HP 410X High Yield Magenta Original
LaserJet Toner Cartridge
High-capacity replacement magenta toner
cartridge
410X CF413X
Accessories
Optional 550-sheet paper feeder Optional Tray 3 CF404A
USB 2.0 printer cable A-to-B cable (2-meter standard) C6518A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More
information about the CSR program and benefits can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
26 Chapter 3 Supplies, accessories, and parts ENWW
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
●Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to
pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is
not provided under the HP product warranty.
●Parts listed as Optional self-replacement can be installed by HP service personnel at your request for
no additional charge during the printer warranty period.
Item Description Self-replacement
options
Part number
150-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-6377-000CN
550-sheet paper feeder Replacement optional Tray 3 Mandatory CF404-67901
ENWW Order supplies, accessories, and parts 27
Replace the toner cartridges
Introduction
This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary.
Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/
go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
The printer uses four colors and has a different toner cartridge for each color: yellow (Y), magenta (M), cyan
(C), and black (K). The toner cartridges are inside the front door.
Item Description Cartridge number Part number
HP 410A Black Original LaserJet Toner
Cartridge
Standard-capacity replacement black
toner cartridge
410A CF410A
HP 410X High Yield Black Original LaserJet
Toner Cartridge
High-capacity replacement black toner
cartridge
410X CF410X
HP 410A Cyan Original LaserJet Toner
Cartridge
Standard-capacity replacement cyan toner
cartridge
410A CF411A
HP 410X High Yield Cyan Original LaserJet
Toner Cartridge
High-capacity replacement cyan toner
cartridge
410X CF411X
HP 410A Yellow Original LaserJet Toner
Cartridge
Standard-capacity replacement yellow
toner cartridge
410A CF412A
HP 410X High Yield Yellow Original
LaserJet Toner Cartridge
High-capacity replacement yellow toner
cartridge
410X CF412X
HP 410A Magenta Original LaserJet Toner
Cartridge
Standard-capacity replacement magenta
toner cartridge
410A CF413A
HP 410X High Yield Magenta Original
LaserJet Toner Cartridge
High-capacity replacement magenta toner
cartridge
410X CF413X
Do not remove the toner cartridge from its package until it is time to install it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
If the toner cartridge must be removed from the printer for an extended period of time, place the cartridge in
the original plastic packaging, or cover the cartridge with a light-weight, opaque item.
The following illustration shows the toner-cartridge components.
28 Chapter 3 Supplies, accessories, and parts ENWW
2
1
3
3
1
1
2
1Handle
2 Imaging drum
3 Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot
water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
Remove and replace the toner cartridges
1. Open the front door by pressing the button on left panel.
ENWW Replace the toner cartridges 29
2. Grasp the blue handle on the toner cartridge drawer, and then
pull out the drawer.
3. Grasp the handle on the toner cartridge, and then pull the
toner cartridge straight up to remove it.
4. Remove the new toner cartridge package from the box, and
then pull the release tab on the packaging.
30 Chapter 3 Supplies, accessories, and parts ENWW
5. Remove the toner cartridge from the opened packaging shell.
6. Gently rock the toner cartridge from front to back to
distribute the toner evenly inside the cartridge.
7. Do not touch the imaging drum on the bottom of the toner
cartridge. Fingerprints on the imaging drum can cause print-
quality problems.
Also, do not expose the cartridge to light unnecessarily.
ENWW Replace the toner cartridges 31
8. Insert the new toner cartridge into the drawer. Make sure that
the color chip on the cartridge matches the color chip on the
drawer.
9. Close the toner cartridge drawer.
32 Chapter 3 Supplies, accessories, and parts ENWW
10. Close the front door.
11. Pack the used toner cartridge into the packaging that the new
cartridge came in.
In the U.S. and Canada, a pre-paid shipping label is included in
the box. In other countries/regions, go to www.hp.com/
recycle to print a pre-paid shipping label.
Adhere the pre-paid shipping label to the box, and then return
the used cartridge to HP for recycling (where available).
http://www.hp.com/recycle
2
1
ENWW Replace the toner cartridges 33
34 Chapter 3 Supplies, accessories, and parts ENWW
4Print
●Print tasks (Windows)
●Print tasks (OS X)
●Store print jobs on the product to print later or print privately
●Mobile printing
●Use walk-up USB printing
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM477MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 35
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click or tap the Properties or
Preferences button to open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select
Print, and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
NOTE: The print driver might look different than what is shown here, but the steps are the same.
36 Chapter 4 Print ENWW
3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings
on the Paper/Quality tab.
4. Click or tap the OK button to return to the Print dialog box. Select the number of copies to print from
this screen.
5. Click or tap the OK button to print the job.
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both
sides manually.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select
Print, and then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides check box. Click the OK button to close the Document Properties dialog
box.
5. In the Print dialog box, click the OK button to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
ENWW Print tasks (Windows) 37
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select
Print, and then select the printer.
3. Click or tap the Finishing tab.
4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the
job.
5. Retrieve the printed stack from the output bin, and place it in Tray 1.
6. If prompted, touch the appropriate control panel button to continue.
38 Chapter 4 Print ENWW
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select
Print, and then select the printer.
3. Click or tap the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click the OK button to close
the Document Properties dialog box.
6. In the Print dialog box, click the OK button to print the job.
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select
Print, and then select the printer.
3. Click or tap the Paper/Quality tab.
4. From the Paper type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and then click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
If the tray needs to be configured, a tray configuration message displays on the printer control panel.
9. Load the tray with the specified type and size of paper, and then close the tray.
10. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a
different paper size or type.
11. Select the correct type and size, and then touch the OK button.
Additional print tasks
Go to www.hp.com/support/colorljM477MFP.
ENWW Print tasks (Windows) 39
Instructions are available for performing specific print tasks, such as the following:
●Create and use printing shortcuts or presets
●Select the paper size, or use a custom paper size
●Select the page orientation
●Create a booklet
●Scale a document to fit a specific paper size
●Print the first or last pages of the document on different paper
●Print watermarks on a document
40 Chapter 4 Print ENWW
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using
AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for different software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
ENWW Print tasks (OS X) 41
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each
sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality
menu.
NOTE: The name of the item varies for different software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
●Media Type: Select the option for the type of paper for the print job.
●Print Quality: Select the resolution level for the print job.
●Edge-To-Edge Printing: Select this option to print close to the paper edges.
●EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
Additional print tasks
Go to www.hp.com/support/colorljM477MFP.
Instructions are available for performing specific print tasks, such as the following:
●Create and use printing shortcuts or presets
●Select the paper size, or use a custom paper size
42 Chapter 4 Print ENWW
●Select the page orientation
●Create a booklet
●Scale a document to fit a specific paper size
●Print the first or last pages of the document on different paper
●Print watermarks on a document
ENWW Print tasks (OS X) 43
Store print jobs on the product to print later or print privately
●Introduction
●Before you begin
●Set up the printer for job storage
●Create a stored job (Windows)
●Print a stored job
●Delete a stored job
Introduction
This section provides procedures for creating and printing documents that are stored on the printer. These
jobs can be printed at a later time or printed privately.
Before you begin
The job storage feature has the following requirements:
●A dedicated USB 2.0 storage device with at least 16 GB free space must be installed in the rear host USB.
This USB storage device holds the job storage jobs sent to the printer. Removing this USB storage device
from the printer disables the job storage feature.
●If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.
Set up the printer for job storage
Complete the following processes to enable the printer job storage feature.
Step one: Install the USB storage device
1. Locate the rear USB port.
NOTE: On some models, the rear USB port is covered. Remove the rear USB port cover before
proceeding.
44 Chapter 4 Print ENWW
2. Install the USB flash drive into the rear USB port.
The control panel displays a The USB drive will be formatted message.
3. Select OK to complete the procedure.
Step two: Update the print driver
Update the print driver in Windows
1. Click the Start button, and then click Devices and Printers.
2. Right-click on the name of the HP printer, and then select Printer properties.
3. In the Properties dialog, select the Device Settings tab.
4. Select Update Now, and then click OK. The print driver updates.
The updated print driver will include the Job Storage tab.
Create a stored job (Windows)
Store jobs on the printer for private or delayed printing.
NOTE: The print driver might look different than what is shown here, but the steps are the same.
1. From the software program, select the Print option.
ENWW Store print jobs on the product to print later or print privately 45
2. Select the printer from the list of printers, and then select Properties or Preferences (the name varies
for different software programs).
NOTE: The name of the button varies for different software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen app, select Devices, select
Print, and then select the printer.
3. Click the Job Storage tab.
4. Select a Job Storage Mode option.
Mode Description PIN protected Job deletion
Proof and Hold Print the first page of a
document to verify print
quality, and then print the
rest of the document from
the printer control panel
No Automatically after the job is
printed or when job retention
limit is reached.
Personal Job The job does not print until
you request it at the printer
control panel.
Yes (optional) Automatically after the job is
printed or when job retention
limit is reached.
46 Chapter 4 Print ENWW
Mode Description PIN protected Job deletion
Quick Copy Print the requested number
of copies of a job and store a
copy of the job in the printer
memory so you can print it
again later.
No Manually
Stored Job Store a job on the printer and
allow other users to print the
job at any time.
Yes (optional) Manually
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the
job name.
Select which option to use if another stored job already has that name:
●Use Job Name + (1-99): Append a unique number to the end of the job name.
●Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Print a stored job
Use the following procedure to print a job that is stored in the product memory.
1. From the Home screen on the product control panel, swipe until the Jobs menu displays. Touch the Jobs
icon to open the menu.
2. From the Job Folders list, select a user name. A list of jobs stored under that user name displays.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
4. To adjust the number of copies, touch Copies, enter the number of copies, and then touch OK.
5. Touch Print to print the job.
Delete a stored job
When you send a stored job to the printer memory, the printer overwrites any previous jobs with the same
user and job name. If the printer memory is full, the printer control panel displays a No more memory
message and existing stored jobs must be deleted before additional print jobs can be stored.
Use this procedure to delete a job that is stored in the printer memory.
1. From the Home screen on the printer control panel, swipe until the Jobs menu displays. Touch the Jobs
icon to open the menu.
2. From the Job Folders list, select a user name. A list of jobs stored under that user name displays.
3. Select the name of the job. If the job is private or encrypted, enter the PIN or password.
4. Select Delete, and then select OK to delete the job.
ENWW Store print jobs on the product to print later or print privately 47
Mobile printing
Introduction
HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/
go/LaserJetMobilePrinting.
●Wi-Fi Direct and NFC Printing (wireless models only)
●HP ePrint via email
●HP ePrint software
●AirPrint
●Android embedded printing
Wi-Fi Direct and NFC Printing (wireless models only)
Wi-Fi Direct and NFC enable printing from a wireless mobile device without requiring a connection to a
network or the Internet. NFC capabilities enable easy one-to-one print connection for mobile devices using
device-to-device touch.
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct and NFC.
Use Wi-Fi Direct to print wirelessly from the following devices:
●Android mobile devices compatible with the Android embedded print solution
●iPhone, iPad, or iPod touch using Apple AirPrint or the HP ePrint app
●Android mobile devices using the HP ePrint App or the Android embedded print solution
●PC and Mac devices using the HP ePrint Software
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
NFC and Wi-Fi Direct capabilities can be enabled or disabled from the printer’s control panel.
Enable or disable Wi-Fi Direct
Wi-Fi Direct capabilities must be enabled first from the printer control panel.
1. From the Home screen on the printer control panel, select the Connection Information
button.
2. Open the following menus:
●Wi-Fi Direct
●Settings
●On/Off
3. Touch the On menu item. Touching the Off button disables Wi-Fi Direct printing.
48 Chapter 4 Print ENWW
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing. The
Wi-Fi Direct Name is also available by touching the Connection Information icon from the Home
screen on the printer control panel, and then touching the Wi-Fi Direct icon.
Change the printer Wi-Fi Direct name
Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
Step one: Open the HP Embedded Web Server
1. From the Home screen on the printer control panel, select the Connection Information
button, and then touch the Network Connected or the Network Wi-Fi ON button to display the
IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
If the Web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).
NOTE: Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
Step two: Change the Wi-Fi Direct name
1. Click the Networking tab.
2. On the left navigation pane, click the Wi-Fi Direct Setup link.
3. In the Wi-Fi Direct Name field, enter the new name.
4. Click Apply.
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address
from any email-enabled device.
NOTE: The printer might require a firmware update to use this feature.
To use HP ePrint, the printer must meet these requirements:
●The printer must be connected to a wired or wireless network and have Internet access.
●HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
1. From the Home screen on the printer control panel, touch the Connection Information
button.
2. Open the following menus:
ENWW Mobile printing 49
●ePrint
●Settings
●Enable Web Services
3. Touch the Print button to read the terms of use agreement. Touch the OK button to accept the
terms of use and enable HP Web Services
The printer enables Web Services, and then prints an information page. The information page
contains the printer code that necessary to register the HP printer at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP
ePrint-capable product. This software makes it easy to find HP ePrint-enabled products that are registered to
your HP Connected account. The target HP printer can be located in the office or at locations across the
globe.
●Windows: After installing the software, open the Print option from within your application, and then
select HP ePrint from the installed printers list. Click the Properties button to configure print options.
●Mac: After installing the software, select File, Print, and then select the arrow next to PDF (in the
bottom left of the driver screen). Select HP ePrint.
For Windows, the HP ePrint software supports TCP/IP printing to local network printers on the network (LAN
or WAN) to products that support UPD PostScript®.
Windows and Mac both support IPP printing to LAN or WAN network-connected products that support ePCL.
Windows and Mac also both support printing PDF documents to public print locations and printing using HP
ePrint via email through the cloud.
Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: The HP ePrint software is a PDF workflow utility for Mac, and is not technically a print driver.
NOTE: HP ePrint Software does not support USB printing.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later and from Mac computers running OS X
10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod
touch (third generation or later) in the following mobile applications:
●Mail
●Photos
●Safari
●iBooks
●Select third-party applications
50 Chapter 4 Print ENWW
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and
earlier do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to
HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the supported operating systems, so installing drivers or downloading
software is not necessary.
For more information on how to use Android embedded printing and which Android devices are supported, go
to www.hp.com/go/LaserJetMobilePrinting.
ENWW Mobile printing 51
Use walk-up USB printing
Introduction
This printer features walk-up USB printing, for quickly printing files without sending them from a computer.
The printer accepts standard USB flash drives in the USB port. It supports the following types of files:
●.pdf
●.jpg
●.prn and .PRN
●.cht and .CHT
●.pxl
●.pcl and .PCL
●.ps and .PS
●.doc and .docx
●.ppt and .pptx
Step one: Access USB files on the printer
1. Insert the USB flash drive into the walk-up USB port on the printer.
2. The USB Flash Drive menu opens with the following options:
●Print Documents
●View and Print Photos
●Scan to USB Drive
Step two: Print USB documents
Option one: Print documents
1. To print a document, select Print Documents.
2. Select the name of the document to print. If the document is stored in a folder, select the folder first,
and then select the document to print.
3. When the summary screen opens, the following settings can be adjusted:
●Number of Copies
●Paper Size
●Paper Type
●Fit to Page
●Collation
●Output Color (color models only)
52 Chapter 4 Print ENWW
4. Select Print to print the document.
5. Retrieve the printed job from the output bin, and remove the USB flash drive.
Option two: Print photos
1. To print photos, select View and Print Photos.
2. Select the preview image of each photo to be printed, and then select Done.
3. When the summary screen opens, the following settings can be adjusted:
●Image Size
●Paper Size
●Paper Type
●Number of Copies
●Output Color (color printers only)
●Lighter/Darker
4. Select Print to print the photos.
5. Retrieve the printed job from the output bin, and remove the USB flash drive.
ENWW Use walk-up USB printing 53
54 Chapter 4 Print ENWW
5Copy
●Make a copy
●Copy on both sides (duplex)
●Additional copy tasks
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM477MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 55
Make a copy
1. Load the document on the scanner glass according to the indicators on the product.
2. From the Home screen on the product control panel, touch the Copy button.
3. To optimize copy quality for different types of documents, touch the Settings button, and then scroll to
and touch the Optimize button. Swipe the control panel screen to scroll through the options, and then
touch an option to select it. The following copy-quality settings are available:
●Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
●Mixed: Use this setting for documents that contain a mixture of text and graphics.
●Text: Use this setting for documents that contain mostly text.
●Picture: Use this setting for documents that contain mostly graphics.
4. Touch Number of Copies, and then use the touchscreen keypad to adjust the number of copies.
5. Touch the Black or Color button to start copying.
56 Chapter 5 Copy ENWW
Copy on both sides (duplex)
●Copy on both sides automatically
●Copy on both sides manually
Copy on both sides automatically
1. Load the original documents into the document feeder with the first page facing up, and with the top of
the page leading.
2. Adjust the paper guides to fit the size of the document.
3. From the Home screen on the product control panel, touch the Copy button.
4. Touch the Settings button.
5. Scroll to and touch the Two-Sided button.
6. Swipe through the options, and then touch an option to select it.
7. Touch the Black or Color button to start copying.
Copy on both sides manually
1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-
left corner of the glass. Close the scanner.
2. From the Home screen on the product control panel, touch the Copy button.
3. Touch the Settings button.
4. Scroll to and touch the Two-Sided button.
5. Swipe through the options, and then touch an option to select it.
6. Touch the Black or Color button to start copying.
7. The product prompts you to load the next original document. Place it on the glass, and then touch the
OK button.
8. Repeat this process until you have scanned the last page. Touch the Done button to finish printing the
copies.
ENWW Copy on both sides (duplex) 57
Additional copy tasks
Go to www.hp.com/support/colorljM477MFP.
Instructions are available for performing specific copy tasks, such as the following:
●Copy or scan pages from books or other bound documents
●Copy mixed-size documents
●Copy or scan both sides of an identification card
●Copy or scan a document into a booklet format
58 Chapter 5 Copy ENWW
6Scan
●Scan by using the HP Scan software (Windows)
●Scan by using the HP Scan software (OS X)
●Scan to a USB flash drive
●Set up the Scan to Network Folder feature
●Scan to a network folder
●Set up the Scan to E-mail feature
●Scan to email
●Additional scan tasks
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM477MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 59
Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned
image as a file or send it to another software application.
1. Load the document in the document feeder or on the scanner glass according to the indicators on the
printer.
2. From the computer, click Start, and then click Programs (or All Programs in Windows XP).
3. Click HP, and then select your printer.
4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary.
5. Click Scan.
NOTE: Click More to gain access to more options.
Click Create New Scan Shortcut to create a customized set of settings and save it in the list of shortcuts.
60 Chapter 6 Scan ENWW
Scan by using the HP Scan software (OS X)
Use the HP Scan software to initiate scanning from software on your computer.
1. Load the document in the document feeder or on the scanner glass according to the indicators on the
printer.
2. From the computer, open HP Scan, which is located in the Hewlett-Packard folder inside the
Applications folder.
3. Follow the on-screen instructions to scan the document.
4. When you have scanned all the pages, click File and then Save to save them to a file.
ENWW Scan by using the HP Scan software (OS X) 61
Scan to a USB flash drive
1. Load the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. Insert a USB flash drive into the walk-up USB port.
3. The USB Flash Drive menu opens with the following options:
●Print Documents
●View and Print Photos
●Scan to USB Drive
4. Select Scan to USB Drive.
5. When the summary screen opens, the following settings can be adjusted:
●Scan File Type
●Scan Resolution
●Scan Paper Size
●Scan Source
●File Name Prefix
●Output Color
6. Touch the Scan button to scan and save the file.
The printer creates a folder named HPSCANS on the USB drive, and it saves the file in .PDF or .JPG
format using an automatically generated file name.
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Set up the Scan to Network Folder feature
●Introduction
●Before you begin
●Method one: Use the Scan to Network Folder Wizard (Windows)
●Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server (Windows)
●Set up the Scan to Network Folder feature on a Mac
Introduction
The printer has a feature that enables it to scan a document and save it to a network folder. To use this scan
feature, the printer must be connected to a network; however, the feature is not available until it has been
configured. There are two methods for configuring Scan to network folder, the Scan to Network Folder
Wizard (Windows), which is installed in the HP program group for the printer as part of the full software
installation in Windows 7, and the Network Folder Setup through the HP Embedded Web Server (EWS). Use
the following information to set up the Scan to Network Folder feature.
Before you begin
To set up the Scan to Network Folder feature, the printer must have an active network connection to the
same network as the computer that will run the setup process.
Administrators need the following information before beginning the configuration process.
●Administrative access to the printer
●The network path of the destination folder (e.g., \\servername.us.companyname.net\scans)
NOTE: The network folder must be set up as a shared folder for the Scan to Network Folder feature to
work.
Method one: Use the Scan to Network Folder Wizard (Windows)
Some HP printers include driver installation from a software CD. At the end of this installation is an option to
Setup Scan to Folder and Email. The setup wizards include the options for basic configuration.
NOTE: The Scan to Network Folder Wizard is only available in the Windows 7 operating system.
1. Click Start, and then click Programs.
2. Click HP, click the name of the printer, and then click Scan to Network Folder Wizard.
NOTE: If the Scan to Network Folder Wizard option is not available, use Method two: Set up the Scan
to Network Folder feature via the HP Embedded Web Server (Windows) on page 65
3. In the Network Folder Profiles dialog, click the New button. The Scan to Network Folder Setup dialog
opens.
4. On the 1. Start page, enter the folder name in the Display Name field. This is the name that will display
on the printer control panel.
5. Complete the Destination Folder field in one of the following ways:
ENWW Set up the Scan to Network Folder feature 63
a. Enter the file path manually.
b. Click the Browse button and navigate to the folder location.
c. Complete the following task to create a shared folder:
i. Click Share Path.
ii. In the Manage Network Shares dialog, click New.
iii. In the Share Name field, enter the name to display for the shared folder.
iv. To complete the Folder Path field, click the Browse button, and then select one of the
following options. Click OK when done.
●Navigate to an existing folder on the computer.
●Click Make New Folder to create a new folder.
v. If the shared path needs a description, enter a description in the Description field.
vi. In the Share Type field, select one of the following options, and then click Apply.
●Public
●Private
NOTE: For security considerations, HP recommends selecting Private as the share type.
vii. When a The share was successfully created message displays, click OK.
viii. Select the check box for the destination folder, and then click OK.
6. To create a shortcut to the network folder on the computer desktop, select the Create a Desktop
shortcut to the network folder check box
7. To require a PIN to be entered on the printer control panel before the printer can send a scanned
document to a network folder, enter a 4-digit PIN in the Security PIN field, and then re-enter the PIN in
the Confirm Security PIN field. Click Next.
NOTE: HP recommends creating a PIN to secure the destination folder.
NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan is sent
to the network folder.
8. On the 2. Authenticate page, enter the Windows User Name and Windows Password used to log in to
the computer, and then click Next.
9. On the 3. Configure page, select the default scan settings by completing the following task, and then
click Next.
a. From the Document Type drop-down, select the default file format for scanned files.
b. From the Color Preference drop-down, select Black & White or Color.
c. From the Paper Size drop-down, select the default paper size for scanned files.
d. From the Quality Settings drop-down, select the default resolution for scanned files.
64 Chapter 6 Scan ENWW
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail, but the file size is smaller.
e. In the Filename Prefix field, enter a file name prefix (e.g., MyScan).
10. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error,
click the Back button to correct the error. If the settings are correct, click the Save and Test button to
test the configuration.
11. When the Congratulations message displays, click Finish to complete the configuration.
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web
Server (Windows)
●Step one: Access the HP Embedded Web Server (EWS)
●Step two: Configure the Scan to Network Folder feature
Step one: Access the HP Embedded Web Server (EWS)
1. From the Home screen on the printer control panel, touch the Network button or the Wireless
button to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
If the Web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).
NOTE: Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
Step two: Configure the Scan to Network Folder feature
1. Click the System tab.
2. On the left navigation pane, click the Administration link.
3. In the Enabled Features area, set the Scan to Network Folder option to On.
4. Click the Scan tab.
5. On the left navigation pane, make sure that the Network Folder Setup link is highlighted. the Scan to
Network Folder page should be displayed.
6. On the Network Folder Configuration page, click the New button.
7. In the Network Folder Information area, complete the following fields:
a. In the Display Name field, enter the name to display for the folder.
b. In the Network Path field, enter the network path to the folder.
c. In the Username field, enter the user name needed to access the folder on the network.
d. In the Password field, enter the password needed to access the folder on the network.
ENWW Set up the Scan to Network Folder feature 65
8. To require a PIN to be entered on the printer control panel before the printer can send a file to a
network folder, complete the following fields in the Secure the Folder Access with a PIN area:
a. In the PIN (Optional) field, enter a four digit PIN.
b. In the Confirm PIN field, re-enter the four digit PIN.
NOTE: HP recommends creating a PIN to secure the destination folder.
NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan is sent
to the network folder.
9. In the Scan Settings area, complete the following fields:
a. From the Scan File Type drop-down, select the default file format scanned files.
b. From the Scan Paper Size drop-down, select the default paper size for scanned files.
c. From the Scan Resolution drop-down, select the default scan resolution for scanned files.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail, but the file size is smaller.
d. In the Output Color drop-down, select whether scanned files will be in black and white or in color.
e. In the File Name Prefix field, enter a file name prefix (e.g., MyScan).
10. Review all the information, and then click one of the following options:
●Save and Test: Select this option to save the information and test the connection.
●Save Only: Select this option to save the information without testing the connection.
●Cancel: Select this option to quit the configuration without saving.
Set up the Scan to Network Folder feature on a Mac
●Step one: Access the HP Embedded Web Server (EWS)
●Step two: Configure the Scan to Network Folder feature
Step one: Access the HP Embedded Web Server (EWS)
Use one of the following methods to open the Embedded Web Server (EWS) interface.
Method one: Use a Web browser to open the HP Embedded Web Server (EWS)
1. From the Home screen on the printer control panel, touch the Network button or the Wireless
button to display the IP address or host name.
66 Chapter 6 Scan ENWW
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
If the Web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).
NOTE: Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
Method two: Use the HP Utility to open the HP Embedded Web Server (EWS)
1. From the Go menu, click Utilities, click the Hewlett-Packard folder, and then double-click HP Utility.
The main HP Utility screen displays.
2. In the main HP Utility screen, access the HP Embedded Web Server (EWS) in one of the following ways:
●In the Printer Settings area, click Additional Settings and then click Open Embedded Web Server.
●In the Scan Settings area, click Scan to Network Folder, and then click Register My Shared
Folder....
NOTE: If you do not have a shared network folder available, click Help Me Do This to create the
folder.
The HP Embedded Web Server (EWS) opens.
Step two: Configure the Scan to Network Folder feature
1. Click the System tab.
2. On the left navigation pane, click the Administration link.
3. In the Enabled Features area, set the Scan to Network Folder option to On.
4. Click the Scan tab.
5. On the left navigation pane, make sure that the Network Folder Setup link is highlighted. the Scan to
Network Folder page should be displayed.
6. On the Network Folder Configuration page, click the New button.
7. In the Network Folder Information area, complete the following fields:
a. In the Display Name field, enter the name to display for the folder.
b. In the Network Path field, enter the network path to the folder.
c. In the Username field, enter the user name needed to access the folder on the network.
d. In the Password field, enter the password needed to access the folder on the network.
8. To require a PIN to be entered on the printer control panel before the printer can send a file to a
network folder, complete the following fields in the Secure the Folder Access with a PIN area:
a. In the PIN (Optional) field, enter a four digit PIN.
b. In the Confirm PIN field, re-enter the four digit PIN.
ENWW Set up the Scan to Network Folder feature 67
NOTE: HP recommends creating a PIN to secure the destination folder.
NOTE: When a PIN is created, it must be entered on the printer control panel each time a scan is sent
to the network folder.
9. In the Scan Settings area, complete the following fields:
a. From the Scan File Type drop-down, select the default file format scanned files.
b. From the Scan Paper Size drop-down, select the default paper size for scanned files.
c. From the Scan Resolution drop-down, select the default scan resolution for scanned files.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail, but the file size is smaller.
d. In the Output Color drop-down, select whether scanned files will be in black and white or in color.
e. In the File Name Prefix field, enter a file name prefix (e.g., MyScan).
10. Review all the information, and then click one of the following options:
●Save and Test: Select this option to save the information and test the connection.
●Save Only: Select this option to save the information without testing the connection.
●Cancel: Select this option to quit the configuration without saving.
68 Chapter 6 Scan ENWW
Scan to a network folder
Use the printer control panel to scan a document and save it to a folder on the network.
NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Network
Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the
HP Embedded Web Server.
1. Load the document on the scanner glass according to the indicators on the printer.
2. From the Home screen on the printer control panel, touch the Scan icon.
3. Touch the Scan to Network Folder item.
4. In the list of network folders, select the folder to which you want to save the document.
5. The control panel screen displays the scan settings.
●If you want to change any of the settings, touch the Settings button, and then change the settings.
●If the settings are correct, go to the next step.
6. Touch the Scan button to start the scan job.
ENWW Scan to a network folder 69
Set up the Scan to E-mail feature
●Introduction
●Before you begin
●Method one: Use the Scan to Email Wizard (Windows)
●Method two: Set up the Scan to Email feature via the HP Embedded Web Server (Windows)
●Set up the Scan to E-mail feature on a Mac
Introduction
The printer has a feature that enables it to scan a document and send it to one or more email addresses. To
use this scan feature, the printer must be connected to a network; however, the feature is not available until
it has been configured. There are two methods for configuring Scan to Email, the Scan to Email Setup Wizard
(Windows), which is installed in the HP program group for the printer as part of the full software installation
in Windows 7, and the Scan to Email Setup through the HP Embedded Web Server (EWS). Use the following
information to set up the Scan to Email feature.
Before you begin
To set up the Scan to Email feature, the printer must have an active network connection to the same network
as the computer that will run the setup process.
Administrators need the following information before beginning the configuration process.
●Administrative access to the printer
●SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically easy to find by doing an Internet search. For example, use terms
like "gmail smtp server name" or "yahoo smtp server name" to search.
●SMTP port number
●SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits
for your email account. Some providers may temporarily lock your account if you exceed your sending
limit.
Method one: Use the Scan to Email Wizard (Windows)
Some HP printers include driver installation from a software CD. At the end of this installation is an option to
Setup Scan to Folder and Email. The setup wizards include the options for basic configuration.
NOTE: The Scan to Email Wizard is only available in the Windows 7 operating system.
70 Chapter 6 Scan ENWW
1. Click Start, and then click Programs.
2. Click HP, click the name of the printer, and then click Scan to E-mail Wizard.
NOTE: If the Scan to E-mail Wizard option is not available, use Method two: Set up the Scan to Email
feature via the HP Embedded Web Server (Windows) on page 71
3. In the Outgoing Email Profiles dialog, click the New button. The Scan to Email Setup dialog opens.
4. On the 1. Start page, enter the sender’s email address in the Email Address field.
5. In the Display Name field, enter the sender’s name. This is the name that will display on the printer
control panel.
6. To require a PIN to be entered on the printer control panel before the printer can send an email, enter a
4-digit PIN in the Security PIN field, and then re-enter the PIN in the Confirm Security PIN field, and
then click Next.
NOTE: HP recommends creating a PIN to secure the email profile.
NOTE: When a PIN is created, it must be entered on the printer control panel each time the profile is
used to send a scan to email.
7. On the 2. Authenticate page, enter the SMTP Server and Port Number.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as gmail, verify the SMTP address, port number,
and SSL settings from the service provider’s Web site or other sources. Typically, for gmail, the SMTP
address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to confirm these server settings are current and valid at the time of
configuration.
8. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS)
check box.
9. Select the Maximum Size of Email from the drop-down menu.
NOTE: HP recommends using the default file size of Automatic for the maximum size.
10. If the SMTP server requires authentication to send an email, select the Email Log-in Authentication
check box, and then enter the User ID and Password, and then click Next.
11. On the 3. Configure page, to automatically copy the sender on email messages sent from the profile,
select Include sender in all email messages sent out successfully from the printer, and then click
Next.
12. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error,
click the Back button to correct the error. If the settings are correct, click the Save and Test button to
test the configuration.
13. When the Congratulations message displays, click Finish to complete the configuration.
Method two: Set up the Scan to Email feature via the HP Embedded Web Server
(Windows)
●Step one: Access the HP Embedded Web Server (EWS)
ENWW Set up the Scan to E-mail feature 71
●Step two: Configure the Scan to E-mail feature
●Step three: Add contacts to the E-mail Address Book
●Step four: Configure the default E-mail Options
Step one: Access the HP Embedded Web Server (EWS)
1. From the Home screen on the printer control panel, touch the Network button or the Wireless
button to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
If the Web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).
NOTE: Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
Step two: Configure the Scan to E-mail feature
1. Click the System tab.
2. On the left navigation pane, click the Administration link.
3. In the Enabled Features area, set the Scan to Email option to On.
4. Click the Scan tab.
5. On the left navigation pane, click the Outgoing E-mail Profiles link.
6. On the Outgoing E-mail Profiles page, click the New button.
7. In the E-mail Address area, complete the following fields:
a. In the Your E-mail Address field, enter the sender’s email address for the new outgoing email
profile.
b. In the Display Name field, enter the sender’s name. This is the name that will display on the
printer control panel.
8. In the SMTP Server Settings area, complete the following fields:
72 Chapter 6 Scan ENWW
a. In the SMTP Server field, enter the address of the SMTP server.
b. In the SMTP Port field, enter the SMTP port number.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as gmail, verify the SMTP address, port
number, and SSL settings from the service provider’s Web site or other sources. Typically, for
gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to confirm these server settings are current and valid at the time of
configuration.
c. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/
TLS) check box.
9. If the SMTP server requires authentication to send an email, complete the following fields in the SMTP
Authentication area:
a. Select the SMTP server requires authentication for outgoing e-mail messages check box.
b. In the SMTP User ID field, enter the user ID for the SMTP server.
c. In the SMTP Password field, enter the password for the SMTP server.
10. To require a PIN to be entered on the printer control panel before an email is sent using the email
address, complete the following fields in the Optional PIN area:
a. In the PIN (Optional) field, enter a four digit PIN.
b. In the Confirm PIN field, re-enter the four digit PIN.
NOTE: HP recommends creating a PIN to secure the email profile.
NOTE: When a PIN is created, it must be entered on the printer control panel each time the profile is
used to send a scan to email.
11. To configure optional email preferences, complete the following fields in the E-mail Message
Preferences area:
a. From the Maximum Size for E-mail Message Attachments drop-down, select the maximum size
for email message attachments.
NOTE: HP recommends using the default file size of Automatic for the maximum size.
b. To automatically copy the sender on email messages sent from the profile, select the Auto CC
check box.
12. Review all the information, and then click one of the following options:
●Save and Test: Select this option to save the information and test the connection.
●Save Only: Select this option to save the information without testing the connection.
●Cancel: Select this option to quit the configuration without saving.
ENWW Set up the Scan to E-mail feature 73
Step three: Add contacts to the E-mail Address Book
▲In the left navigation pane, click E-mail Address Book to add email addresses to the address book
accessible from the printer.
To enter an individual email address complete the following task:
a. In the Contact Name field, enter the name of the new email contact.
b. In the Contact E-mail Address, enter the email address of the new email contact.
c. Click Add/Edit.
To create an email group, complete the following task:
a. Click New Group.
b. In the Enter the group name field, enter a name for the new group.
c. Click a name in the All Individuals area, and then click the arrow button to move it to the
Individuals in Group area.
NOTE: Select multiple names at one time by pressing Ctrl and then clicking a name.
d. Click Save.
Step four: Configure the default E-mail Options
▲In the left navigation pane, click E-mail options to configure the default email options.
a. In the Default Subject and Body Text area, complete the following fields:
i. In the E-mail Subject field, enter a default subject line for the email messages.
ii. In the Body Text field, enter a custom default message for the email messages.
iii. Select Show body text to enable the default body text to display in emails.
iv. Select Hide body text to suppress the default body text for an email.
b. In the Scan Settings area, complete the following fields:
i. From the Scan File Type drop-down, select the default file format for scanned files.
ii. From the Scan Paper Size drop-down, select the default paper size for scanned files.
iii. From the Scan Resolution drop-down, select the default resolution for scanned files.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail.
Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.
iv. From the Output Color drop-down, select Black & White or Color.
v. In the File Name Prefix field, enter a file name prefix (e.g., MyScan).
c. Click Apply.
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Set up the Scan to E-mail feature on a Mac
●Step one: Access the HP Embedded Web Server (EWS)
●Step two: Configure the Scan to E-mail feature
●Step three: Add contacts to the E-mail Address Book
●Step four: Configure the default E-mail Options
Step one: Access the HP Embedded Web Server (EWS)
Use one of the following methods to open the Embedded Web Server (EWS) interface.
Method one: Use a Web browser to open the HP Embedded Web Server (EWS)
1. From the Home screen on the printer control panel, touch the Network button or the Wireless
button to display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
If the Web browser displays a There is a problem with this website’s security certificate message
when attempting to open the EWS, click Continue to this website (not recommended).
NOTE: Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
Method two: Use the HP Utility to open the HP Embedded Web Server (EWS)
1. From the Go menu, click Utilities, click the Hewlett-Packard folder, and then double-click HP Utility.
The main HP Utility screen displays.
2. In the main HP Utility screen, access the HP Embedded Web Server (EWS) in one of the following ways:
●In the Printer Settings area, click Additional Settings and then click Open Embedded Web Server.
●In the Scan Settings area, click Scan to Email, and then click Begin Scan to E-mail Setup....
The HP Embedded Web Server (EWS) opens.
Step two: Configure the Scan to E-mail feature
1. Click the System tab.
2. On the left navigation pane, click the Administration link.
3. In the Enabled Features area, set the Scan to Email option to On.
4. Click the Scan tab.
5. On the left navigation pane, click the Outgoing E-mail Profiles link.
6. On the Outgoing E-mail Profiles page, click the New button.
7. In the E-mail Address area, complete the following fields:
ENWW Set up the Scan to E-mail feature 75
a. In the Your E-mail Address field, enter the sender’s email address for the new outgoing email
profile.
b. In the Display Name field, enter the sender’s name. This is the name that will display on the
printer control panel.
8. In the SMTP Server Settings area, complete the following fields:
a. In the SMTP Server field, enter the address of the SMTP server.
b. In the SMTP Port field, enter the SMTP port number.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as gmail, verify the SMTP address, port
number, and SSL settings from the service provider’s Web site or other sources. Typically, for
gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to confirm these server settings are current and valid at the time of
configuration.
c. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/
TLS) check box.
9. If the SMTP server requires authentication to send an email, complete the following fields in the SMTP
Authentication area:
a. Select the SMTP server requires authentication for outgoing e-mail messages check box.
b. In the SMTP User ID field, enter the user ID for the SMTP server.
c. In the SMTP Password field, enter the password for the SMTP server.
10. To require a PIN to be entered on the printer control panel before an email is sent using the email
address, complete the following fields in the Optional PIN area:
a. In the PIN (Optional) field, enter a four digit PIN.
b. In the Confirm PIN field, re-enter the four digit PIN.
NOTE: HP recommends creating a PIN to secure the email profile.
NOTE: When a PIN is created, it must be entered on the printer control panel each time the profile is
used to send a scan to email.
11. To configure optional email preferences, complete the following fields in the E-mail Message
Preferences area:
a. From the Maximum Size for E-mail Message Attachments drop-down, select the maximum size
for email message attachments.
NOTE: HP recommends using the default file size of Automatic for the maximum size.
b. To automatically copy the sender on email messages sent from the profile, select the Auto CC
check box.
12. Review all the information, and then click one of the following options:
76 Chapter 6 Scan ENWW
●Save and Test: Select this option to save the information and test the connection.
●Save Only: Select this option to save the information without testing the connection.
●Cancel: Select this option to quit the configuration without saving.
Step three: Add contacts to the E-mail Address Book
▲In the left navigation pane, click E-mail Address Book to add email addresses to the address book
accessible from the printer.
To enter an individual email address complete the following task:
a. In the Contact Name field, enter the name of the new email contact.
b. In the Contact E-mail Address, enter the email address of the new email contact.
c. Click Add/Edit.
To create an email group, complete the following task:
a. Click New Group.
b. In the Enter the group name field, enter a name for the new group.
c. Click a name in the All Individuals area, and then click the arrow button to move it to the
Individuals in Group area.
NOTE: Select multiple names at one time by pressing Ctrl and then clicking a name.
d. Click Save.
Step four: Configure the default E-mail Options
▲In the left navigation pane, click E-mail options to configure the default email options.
a. In the Default Subject and Body Text area, complete the following fields:
i. In the E-mail Subject field, enter a default subject line for the email messages.
ii. In the Body Text field, enter a custom default message for the email messages.
iii. Select Show body text to enable the default body text to display in emails.
iv. Select Hide body text to suppress the default body text for an email.
b. In the Scan Settings area, complete the following fields:
i. From the Scan File Type drop-down, select the default file format for scanned files.
ii. From the Scan Paper Size drop-down, select the default paper size for scanned files.
iii. From the Scan Resolution drop-down, select the default resolution for scanned files.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail.
Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.
ENWW Set up the Scan to E-mail feature 77
iv. From the Output Color drop-down, select Black & White or Color.
v. In the File Name Prefix field, enter a file name prefix (e.g., MyScan).
c. Click Apply.
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Scan to email
Use the printer control panel to scan a file directly to an email address. The scanned file is sent to the address
as an email message attachment.
NOTE: In order to use this feature, the printer must be connected to a network and the Scan to Email
feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web
Server.
1. Load the document on the scanner glass according to the indicators on the printer.
2. From the Home screen on the printer control panel, touch the Scan icon.
3. Touch Scan to E-mail.
4. Touch Send an E-mail.
5. Select the From address that you want to use. This is also known as an “outgoing email profile.”
NOTE: If the PIN feature has been set up, enter the PIN and touch the OK button. However, a PIN is not
required to use this feature.
6. Touch the To button and pick the address or group to which you want to send the file. Touch the Done
button when finished.
●To send the message to a different address, touch the New again and enter the email address.
7. Touch the Subject button if you would like to add a subject line
8. Touch the Next button.
9. The control panel screen displays the scan settings.
●If you want to change any of the settings, touch the Settings button, and then change the settings.
●If the settings are correct, go to the next step.
10. Touch the Scan button to start the scan job.
ENWW Scan to email 79
Additional scan tasks
Go to www.hp.com/support/colorljM477MFP.
Instructions are available for performing specific scan tasks, such as the following:
●How to scan a general photo or document
●How to scan as editable text (OCR)
●How to scan multiple pages into a single file
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7Fax
●Set up to send and receive faxes
●Send a fax
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM477MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 81
Set up to send and receive faxes
●Before starting
●Step 1: Identify the phone connection type
●Step 2: Set up the fax
●Step 3: Configure the fax time, date, and header
●Step 4: Run a fax test
Before starting
Make sure that the printer was fully set up before connecting the fax service.
NOTE: Use the telephone cable and any adapters that shipped with the printer to connect the printer to the
telephone jack.
NOTE: In countries/regions that use serial telephone systems, an adapter is shipped with the printer. Use
the adapter to connect other telecom devices to the same telephone jack the printer is connected to.
Complete the instructions in each of the following four steps:
Step 1: Identify the phone connection type on page 82.
Step 2: Set up the fax on page 83.
Step 3: Configure the fax time, date, and header on page 86.
Step 4: Run a fax test on page 88.
Step 1: Identify the phone connection type
Review the following equipment and service types to determine which setup method to use. The method
used depends on the equipment and services already installed on the phone system.
NOTE: The printer is an analog device. HP recommends using the printer on a dedicated analog telephone
line.
●Dedicated phone line: The printer is the only piece of equipment or service connected to the phone line
●Voice calls: Voice and fax calls use the same phone line
●Answering machine: An answering machine answers voice calls on the same phone line used for fax
calls
●Voice mail: A voice-mail subscription service uses the same phone line as the fax
●Distinctive ring service: A service from the telephone company that allows several phone numbers to
be associated with one phone line, and each number has a different ring pattern; the printer detects the
ring pattern assigned to it and answers the call
●Computer dial-up modem: A computer uses the phone line to connect to the Internet through a dial-up
connection
●DSL line: A digital subscriber line (DSL) service from the telephone company; this service might be called
ADSL in some countries/regions
82 Chapter 7 Fax ENWW
●PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services
digital network (ISDN) system
●VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider
Step 2: Set up the fax
Click the link below that best describes the environment in which the printer will be sending and receiving
faxes, and follow the setup instructions.
●Dedicated phone line on page 83
●Shared voice/fax line on page 84
●Shared voice/fax line with an answering machine on page 85
Instructions for only three of the connection types are included here. For more information about connecting
the printer with other connection types, go to the support Web site www.hp.com/support/colorljM477MFP.
NOTE: This printer is an analog fax device. HP recommends using the printer on a dedicated analog
telephone line. For a digital environment, such as DSL, PBX, ISDN, or VoIP, make sure to use the correct filters
and configure the digital settings correctly. For more information, contact the digital service provider.
NOTE: Do not connect more than three devices to the telephone line.
NOTE: Voice mail is not supported with this printer.
Dedicated phone line
Follow these steps to set up the printer on a dedicated phone line with no additional services.
1. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the
printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
2. Set the printer to answer fax calls automatically.
a. Turn the printer on.
b. From the Home screen on the printer control panel, touch the Setup button.
ENWW Set up to send and receive faxes 83
c. Touch the Fax Setup menu.
d. Touch the Basic Setup menu.
e. Touch the Answer Mode setting.
f. Touch the Automatic option.
3. Continue to Step 3: Configure the fax time, date, and header on page 86.
Shared voice/fax line
Follow these steps to set up the printer on a shared voice/fax line.
1. Disconnect any devices that are connected to the telephone jack.
2. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter to the telephone cable that came with the
printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
3. Remove the plug from the telephone line out port on the rear of the printer, and then connect a phone
to this port.
4. Set the printer to answer fax calls automatically.
a. Turn the printer on.
b. From the Home screen on the printer control panel, touch the Setup button.
c. Touch the Fax Setup menu.
d. Touch the Basic Setup menu.
e. Touch the Answer Mode setting, and then touch the Automatic option.
5. Set the printer to check for a dial tone before sending a fax.
NOTE: This prevents the printer from sending a fax while someone is on the telephone.
a. From the Home screen on the printer control panel, touch the Setup button.
b. Touch the Fax Setup menu.
84 Chapter 7 Fax ENWW
c. Touch the Advanced Setup menu.
d. Touch the Detect Dial Tone setting, and then touch On.
6. Continue to Step 3: Configure the fax time, date, and header on page 86.
Shared voice/fax line with an answering machine
Follow these steps to set up the printer on a shared voice/fax line with an answering machine.
1. Disconnect any devices that are connected to the telephone jack.
2. Remove the plug from the telephone line out port on the rear of the printer.
3. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the
printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
4. Connect the answering machine telephone cable to the telephone line out port on the rear of the
printer.
NOTE: Connect the answering machine directly to the printer, or the answering machine might record
fax tones from a sending fax machine and the printer might not receive faxes.
NOTE: If the answering machine does not have a built-in telephone, connect a telephone to the OUT
port on the answering machine for convenience.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
ENWW Set up to send and receive faxes 85
5. Configure the rings to answer setting on the printer.
a. Turn the printer on.
b. From the Home screen on the printer control panel, touch the Setup button.
c. Touch the Fax Setup menu.
d. Touch the Basic Setup menu.
e. Touch the Rings to Answer option.
f. Use the numeric keypad on the printer control panel to set the number of rings to 5 or more, and
then touch the OK button.
g. Touch the Home button to return to the main menu.
6. Set the printer to answer fax calls automatically.
a. From the Home screen on the printer control panel, touch the Setup button.
b. Touch the Fax Setup menu.
c. Touch the Basic Setup menu.
d. Touch the Answer Mode setting, and then touch the Automatic option.
e. Touch the Home button to return to the main menu.
7. Set the printer to check for a dial tone before sending a fax.
NOTE: This prevents the printer from sending a fax while someone is on the telephone.
a. From the Home screen on the printer control panel, touch the Setup button.
b. Touch the Fax Setup menu.
c. Touch the Advanced Setup menu.
d. Touch the Detect Dial Tone setting, and then touch the On button.
8. Continue to Step 3: Configure the fax time, date, and header on page 86.
Step 3: Configure the fax time, date, and header
Configure the printer fax settings using one of the following methods:
●HP Fax Setup Wizard on page 87 (recommended method)
●Printer control panel on page 87
●HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) on page 87 (if the software is
installed)
NOTE: In the United States and many other countries/regions, setting the time, date, and other fax header
information is a legal requirement.
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HP Fax Setup Wizard
Access the Fax Setup Wizard after initial setup and software installation by following these steps.
NOTE: The Fax Setup Wizard is only available in the Windows 7 operating system.
1. Click Start, and then click Programs.
2. Click HP, click the name of the printer, and then click HP Fax Setup Wizard.
3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings.
4. Continue to Step 4: Run a fax test on page 88.
Printer control panel
To use the control panel to set the date, time, and header, complete the following steps.
1. From the Home screen, touch the Setup button.
2. Touch the Fax Setup menu.
3. Touch the Basic Setup menu.
4. Scroll to and touch the Time/Date button.
5. Select the 12-hour clock or 24-hour clock.
6. Use the keypad to enter the current time, and then touch the OK button.
NOTE: Touch the 123 button to open a keypad that contains special characters, if needed.
7. Select the date format.
8. Use the keypad to enter the current date, and then touch the OK button.
9. Touch the Fax Header menu.
10. Use the keypad to enter the fax number, and then touch the OK button.
NOTE: The maximum number of characters for the fax number is 20.
11. Use the keypad to enter the company name or header, and then touch the OK button.
NOTE: The maximum number of characters for the fax header is 25.
12. Continue to Step 4: Run a fax test on page 88.
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
1. Start the HP EWS either from the Start menu or from a Web browser.
Start menu
a. Click the Start button, and then click the Programs item.
b. Click your HP printer group, and then click the HP Device Toolbox item.
ENWW Set up to send and receive faxes 87
Web browser
a. From the Home screen on the printer control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2. Click the Fax tab.
3. Follow the on-screen instructions to configure the fax settings.
4. Continue to Step 4: Run a fax test on page 88.
Step 4: Run a fax test
Run a fax test to make sure that the fax is set up correctly.
1. From the Home screen, touch the Setup button.
2. Scroll to and touch the Service menu.
3. Touch the Fax Service menu.
4. Touch the Run Fax Test option. The printer prints a test report.
5. Review the report.
●If the report indicates the printer passed the test, the printer is ready to send and receive faxes.
●If the report indicates the printer failed the test, review the report for more information about
fixing the problem. The fax troubleshooting checklist has more information on resolving fax
problems.
88 Chapter 7 Fax ENWW
Send a fax
●Fax from the flatbed scanner
●Fax from the document feeder
●Use speed dials and group-dial entries
●Send a fax from the software
●Send a fax from a third-party software program, such as Microsoft Word
Fax from the flatbed scanner
1. Place the document face-down on the scanner glass.
2. From the Home screen on the printer control panel, touch the
Fax icon.
3. Use the keypad to enter the fax number.
4. Touch the Start Fax button.
5. The printer prompts you to confirm that you are sending from
the scanner glass. Touch the Yes button.
6. The printer prompts you to load the first page. Touch the OK
button.
7. The printer scans the first page and then prompts you to load
another page. If the document has multiple pages, touch the
Yes button. Continue this process until you have scanned all
the pages.
8. When you have scanned the last page, touch the No button at
the prompt. The printer sends the fax.
ENWW Send a fax 89
Fax from the document feeder
1. Insert the originals into the document feeder face-up.
CAUTION: To prevent damage to the printer, do not use an
original that contains correction tape, correction fluid, paper
clips, or staples. Also, do not load photographs, small
originals, or fragile originals into the document feeder.
123
2. Adjust the paper guides until they are snug against the paper.
123
3. From the Home screen on the printer control panel, touch the
Fax icon.
4. Use the keypad to enter the fax number.
5. Touch the Start Fax button.
Use speed dials and group-dial entries
NOTE: Phone book entries must be set up using the Fax Menu prior to using the phone book to send faxes.
1. Load the document onto the scanner glass or into the
document feeder.
123
90 Chapter 7 Fax ENWW
2. From the Home screen on the printer control panel, touch the
Fax icon.
3. On the keypad, touch the fax phone book icon.
4. Touch the name of the individual or group entry that you want
to use.
5. Touch the Start Fax button.
Send a fax from the software
The procedure to send a fax varies according to your specifications. The most typical steps follow.
1. Click Start, click Programs (or All Programs in Windows XP), and then click HP.
2. Click the printer name, and then click Send fax. The fax software opens.
3. Enter the fax number of one or more recipients.
4. Load the document in the document feeder.
5. Click Send Now.
Send a fax from a third-party software program, such as Microsoft Word
1. Open a document in a third-party program.
2. Click the File menu, and then click Print.
3. Select the fax print driver from the print driver drop-down list. The fax software opens.
4. Enter the fax number of one or more recipients.
5. Include any pages loaded at the printer. This step is optional.
6. Click Send Now.
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92 Chapter 7 Fax ENWW
8 Manage the product
●Use HP Web Services applications
●Change the product connection type (Windows)
●Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
●Advanced configuration with HP Utility for OS X
●Configure IP network settings
●Product security features
●Energy-conservation settings
●HP Web Jetadmin
●Update the firmware
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM477MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 93
Use HP Web Services applications
HP Web Services applications provide useful content that can be automatically downloaded from the Internet
to the printer. Choose from a variety of applications including news, calendars, forms, and cloud-based
document storage.
To activate these applications and schedule the downloads, go to the HP Connected Web site at
www.hpconnected.com
NOTE: To use this feature, the printer must be connected to a wired or wireless network and have Internet
access. HP Web Services must be enabled on the printer.
Enable Web Services
This process enables both HP Web Services and the Apps button.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Touch HP Web Services.
3. Touch Enable Web Services.
4. To print the HP Web Services Terms of Use, touch Print.
5. Touch OK to complete the procedure.
After you download an application from the HP Connected Web site, it is available in the Apps menu on the
printer control panel.
94 Chapter 8 Manage the product ENWW
Change the product connection type (Windows)
If you are already using the product and you wish to change the way it is connected, use the Reconfigure
your HP Device shortcut on your computer desktop to change the connection. For example, you can
reconfigure the product to use a different wireless address, to connect to a wired or wireless network, or
change from a network connection to a USB connection. You can change the configuration without inserting
the product CD. After you select the type of connection you wish to make, the program goes directly to the
portion of the product setup procedure that needs to change.
ENWW Change the product connection type (Windows) 95
Advanced configuration with HP Embedded Web Server (EWS)
and HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer
control panel.
●View printer status information
●Determine the remaining life for all supplies and order new ones
●View and change tray configurations
●View and change the printer control-panel menu configuration
●View and print internal pages
●Receive notification of printer and supplies events
●View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP
Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open
and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is
connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Method one: Open the HP Embedded Web Server (EWS) from the Start menu
1. Click the Start button, and then click the Programs item.
2. Click the HP printer group, and then click the HP Device Toolbox item.
Method two: Open the HP Embedded Web Server (EWS) from a Web browser
1. From the Home screen on the printer control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on
the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while navigating
within the EWS for the HP printer.
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Tab or section Description
Home tab
Provides printer, status, and
configuration information.
●Device Status: Shows the printer status and shows the approximate percent life
remaining of HP supplies.
●Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual
supply life remaining can vary. Consider having a replacement supply available to install
when print quality is no longer acceptable. The supply does not need to be replaced
unless the print quality is no longer acceptable.
●Device Configuration: Shows the information found on the printer configuration page.
●Network Summary: Shows the information found on the printer network configuration
page.
●Reports: Print the configuration and supplies status pages that the printer generates.
●Job Storage Log: Shows a summary of all jobs stored in the printer memory.
●Color Usage Log: Shows a summary of color jobs that the printer has produced.
(Color printers only)
●Event Log: Shows a list of all printer events and errors.
System tab
Provides the ability to configure the
printer from your computer.
●Device Information: Provides basic printer and company information.
●Paper Setup: Change the default paper-handling settings for the printer.
●Print Quality: Change the default print-quality settings for the printer.
●Energy Settings: Change the default times for entering Sleep/Auto Off mode or
automatic shut down.
●Job Storage Setup: Configure the job storage settings for the printer.
●Print Density: Change the print density of contrasts, highlights, midtones, and shadows
●Paper Types: Configure print modes that correspond to the paper types that the printer
accepts.
●System Setup: Change the system defaults for the printer.
●Supply Settings: Change the settings for Cartridge is low alerts and other supplies
information.
●Service: Perform the cleaning procedure on the printer.
●Save and Restore: Save the current settings for the printer to a file on the computer. Use
this file to load the same settings onto another printer or to restore these settings to this
printer at a later time.
●Administration: Set or change the printer password. Enable or disable printer features.
NOTE: The System tab can be password-protected. If this printer is on a network, always
consult with the administrator before changing settings on this tab.
Print tab
Provides the ability to change
default print settings from your
computer.
●Printing: Change the default printer print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
●PCL5c: View and change the PCL5c settings.
●PostScript: Turn off or on the Print PS Errors feature.
ENWW Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 97
Tab or section Description
Fax tab
(Fax printers only)
●Receive Options: Configure how the printer handles incoming faxes.
●Phone Book: Add or delete entries in the fax phone book.
●Junk Fax List: Set fax numbers to block from sending faxes to the printer.
●Fax Activity Log: Review recent fax activity for the printer.
Scan tab
(MFP models only)
Configure the Scan to Network Folder and Scan to E-mail features.
●Network Folder Setup: Configure folders on the network to which the printer can save a
scanned file.
●Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.
●Outgoing E-mail Profiles: Set an email address that will appear as the “from” address
for all emails sent from the printer.
●Default SMTP Configuration: Configure the SMTP Server information.
●E-mail Address Book: Add or delete entries in the email address book.
●Network Contacts Setup: Configure the printer to connect to a network address book.
●E-mail Options: Configure a default subject line and body text. Configure default scan
settings for emails.
Networking tab
(Network-connected printers only)
Provides the ability to change
network settings from your
computer.
Network administrators can use this tab to control network-related settings for the printer
when it is connected to an IP-based network. It also allows the network administrator to set
up Wi-Fi Direct functionality. This tab does not appear if the printer is directly connected to a
computer.
HP Web Services tab Use this tab to set up and use various Web tools with the printer.
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Advanced configuration with HP Utility for OS X
Use the HP Utility to check printer status or to view or change printer settings from your computer.
You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based
network.
Open HP Utility
1. At the computer, open the System Preferences menu, and then click Print & Fax, Print & Scan, or
Printers & Scanners.
2. Select the printer in the list.
3. Click the Options & Supplies button.
4. Click the Utility tab.
5. Click the Open Printer Utility button.
HP Utility features
The HP Utility toolbar includes these items:
●Devices: Click this button to show or hide Mac products found by the HP Utility.
●All Settings: Click this button to return to the HP Utility main view.
●HP Support: Click this button to open a browser and go to the HP support Web site.
●Supplies: Click this button to open the HP SureSupply Web site.
●Registration: Click this button to open the HP registration Web site.
●Recycling: Click this button to open the HP Planet Partners Recycling Program Web site.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the
tasks that you can perform with HP Utility.
Item Description
Supplies Status Show the printer supplies status and provides links for ordering supplies online.
Device Information Show information about the currently selected printer, including the printer Service ID (if
assigned), the firmware version (FW Version), the Serial Number, and the IP address.
Commands Send special characters or print commands to the printer after the print job.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Color Usage
(Color printers only)
Show information about color jobs that the printer has produced.
ENWW Advanced configuration with HP Utility for OS X 99
Item Description
File Upload Transfer files from the computer to the printer. You can upload the following types of
files:
◦HP LaserJet printer command language (.PRN)
◦Portable document format (.PDF)
◦Postscript (.PS)
◦Text (.TXT)
Power Management Configure the printer economy settings.
Update Firmware Transfer a firmware update file to the printer.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
HP Connected Access the HP Connected Web site.
Upload Fonts Upload fonts from the computer to the printer.
Message Center Display error events that have occurred with the printer.
Duplex Mode Turn on the automatic two-sided printing mode.
Network Settings
(Network-connected printers only)
Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour
settings, and other settings.
Supplies Management Configure how the printer should behave when supplies are nearing the end of their
estimated life.
Trays Configuration Change paper size and type for each of the trays.
Additional Settings Open the HP Embedded Web Server (EWS) for the printer.
NOTE: USB connections are not supported.
Proxy Server Settings Configure a proxy server for the printer.
Basic Fax Settings
(MFP fax models only)
Set up the fields in the fax header and configure how the printer answers incoming calls.
Fax Forwarding
(MFP fax models only)
Set up the printer to send the incoming faxes to a different number.
Fax Logs
(MFP fax models only)
View the logs of all faxes.
Fax Speed Dials
(MFP fax models only)
Add fax numbers to the speed dial list.
Junk Fax Blocking
(MFP fax models only)
Store the fax numbers you want to block.
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Item Description
Scan to E-mail
(MFP printers only)
Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to
email.
Scan to Network Folder
(MFP printers only)
Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a
network folder.
ENWW Advanced configuration with HP Utility for OS X 101
Configure IP network settings
●Introduction
●Printer sharing disclaimer
●View or change network settings
●Rename the printer on a network
●Manually configure IPv4 TCP/IP parameters from the control panel
●Link speed and duplex settings
Introduction
Use the following sections to configure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems
and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
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a. From the Home screen on the printer control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2. Open the System tab.
3. On the Device Information page, the default printer name is in the Device Description field. You can
change this name to uniquely identify this printer.
NOTE: Completing the other fields on this page is optional.
4. Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set an IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, touch the Setup button.
2. Scroll to and touch the Network Setup menu.
3. Touch the IPv4 Config Method menu, and then touch the Manual button.
4. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes
button to confirm.
5. Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes
button to confirm.
6. Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the
Yes button to confirm.
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings
might prevent the printer from communicating with other network devices. To make changes, use the printer
control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
ENWW Configure IP network settings 103
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only
when the printer is idle.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Open the following menus:
●Network Setup
●Link Speed
3. Select one of the following options:
●Automatic: The print server automatically configures itself for the highest link speed and
communication mode allowed on the network.
●10T Full: 10 megabytes per second (Mbps), full-duplex operation
●10T Half: 10 Mbps, half-duplex operation
●100TX Full: 100 Mbps, full-duplex operation
●100TX Half: 100 Mbps, half-duplex operation
●1000T Full: 1000 Mbps, full-duplex operation
4. Touch the Save button, or press the OK button. The printer turns off and then on.
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Product security features
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure
data, and to prevent access to valuable hardware components.
●Assign or change the system password using the Embedded Web Server
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Connection Information
button, and then touch the Network Connected button or the Network Wi-Fi ON button to
display the IP address or host name.
b. Open a Web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If the Web browser displays a There is a problem with this website’s security certificate
message when attempting to open the EWS, click Continue to this website (not recommended).
Choosing Continue to this website (not recommended) will not harm the computer while
navigating within the EWS for the HP printer.
2. On the System tab, click the Administration link in the left navigation pane.
3. In the area labeled Product Security, enter the password in the Password field.
4. Re-enter the password in the Confirm Password field.
5. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
ENWW Product security features 105
Energy-conservation settings
●Introduction
●Print with EconoMode
●Set the Sleep/Auto Off After setting
●Set the Shut Down After delay and configure the printer to use 1 watt or less of power
●Set the Delay Shut Down setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply
might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer
acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
Set the Sleep/Auto Off After setting
Use the control panel menus to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto Off After setting:
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Open the following menus:
●System Setup
●Energy Settings
●Sleep/Auto Off After
3. Select the time for the Sleep/Auto Off After delay.
NOTE:
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Set the Shut Down After delay and configure the printer to use 1 watt or less of
power
Use the control panel menus to set the amount of time before the printer shuts down.
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
Complete the following procedure to change the Shut Down After Delay setting:
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Open the following menus:
●System Setup
●Energy Settings
●Shut Down After
3. Select the time for the Shut Down After delay.
NOTE: The default value is 4 hours.
Set the Delay Shut Down setting
Use the control panel menus to select whether or not the printer delays shutting down after the power
button is pressed.
Complete the following procedure to change the Delay Shut Down setting:
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Open the following menus:
●System Setup
●Energy Settings
●Delay Shut Down
3. Select one of the delay options:
●No Delay: The printer shuts down after a period of inactivity determined by the Shut Down After
setting.
●When Ports Are Active: When this option is selected the printer will not shut down unless all ports
are inactive. An active network link or fax connection will prevent the printer from shutting down.
ENWW Energy-conservation settings 107
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of
networked HP products, including printers, multifunction printers, and digital senders. This single solution
allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging
environment — ultimately increasing business productivity by helping you save time, control costs, and
protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product features.
Go to www.hp.com/go/webjetadmin for more information.
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Update the firmware
HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web
Service apps will update automatically.
There are two supported methods to perform a firmware update on this printer. Use only one of the following
methods to update the printer firmware.
Method one: Update the firmware using the control panel
Use these steps to load the firmware from the control panel (for network-connected printers only), and/or
set the printer to automatically load future firmware updates. For USB-connected printers, skip to method
two.
1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The printer must be connected to the internet to update the firmware via a network
connection.
2. From the Home screen on the printer control panel, touch the Setup button.
3. Scroll to and open the Service menu, and then open the LaserJet Update menu.
NOTE: If the LaserJet Update option is not listed, use method two.
4. Touch Check for Updates Now to check for updates.
NOTE: The printer automatically checks for an update, and if a newer version is detected, the update
process automatically starts.
5. Set the printer to automatically update the firmware when updates become available.
From the Home screen on the printer control panel, touch the Setup button.
Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage
Updates menu.
Set the Allow Updates option to YES, and then set the Check automatically option to ON.
Method two: Update the firmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only firmware update option available for printers connected to the computer via
a USB cable. It also works for printers connected to a network.
1. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search
field, press the ENTER button, and then select the printer from the list of search results.
2. Select the operating system.
3. Under the Firmware section, locate the Firmware Update Utility.
4. Click Download, click Run, and then click Run again.
ENWW Update the firmware 109
5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a configuration page to verify the installed firmware version before or after the update
process, click Print Config.
6. Follow the on-screen instructions to complete the installation, and then click the Exit button to close
the utility.
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9 Solve problems
●Customer support
●Control panel help system
●Restore the factory-set defaults
●A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●Product does not pick up paper or misfeeds
●Clear paper jams
●Improve print quality
●Improve copy and scan image quality
●Improve fax image quality
●Solve wired network problems
●Solve wireless network problems
●Solve fax problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/colorljM477MFP.
HP's all-inclusive help for the printer includes the following information:
●Install and configure
●Learn and use
●Solve problems
●Download software and firmware updates
●Join support forums
●Find warranty and regulatory information
ENWW 111
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the flyer that was in the
box with the printer or at www.hp.com/support/.
Get 24-hour Internet support, and download software utilities
and drivers
www.hp.com/support/colorljM477MFP
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
112 Chapter 9 Solve problems ENWW
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch
the Help button in the upper-right corner of the screen.
For some screens, the Help opens to a global menu where you can search for specific topics. You can browse
through the menu structure by touching the buttons in the menu.
Some Help screens include animations that guide you through procedures, such as clearing jams.
For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for
that screen.
If the printer alerts you of an error or warning, touch the Help button to open a message that describes the
problem. The message also contains instructions to help solve the problem.
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Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It
will not reset the page count, or tray size. To restore the printer to the factory-default settings, follow these
steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Scroll to and select the Service menu.
3. Scroll to and select Restore Defaults, and then touch OK.
The printer automatically restarts.
114 Chapter 9 Solve problems ENWW
A “Cartridge is low” or “Cartridge is very low” message displays
on the printer control panel
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge
life remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge
has ended.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new toner cartridge.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Open the following menus:
●System Setup
●Supply Settings
●Black Cartridge or Color Cartridges
●Very Low Setting
3. Select one of the following options:
●Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to
continue printing.
●Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
●Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing. A customer configurable option
on this printer is "Prompt to Remind Me in 100 pages, 200 pages, 300 pages, 400 pages, or never."
This option is provided as a customer convenience and is not an indication these pages will have
acceptable print quality.
For printers with fax capability
When the printer is set to the Stop or Prompt option, there is some risk that faxes will not print when the
printer resumes printing. This can occur if the printer has received more faxes than the memory can hold
while the printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the
Continue option for the toner cartridge, but print quality might degrade.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 115
Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter
the printer IP address or host name in the address/URL field. The
EWS contains a link to the HP SureSupply Web site, which
provides options for purchasing Original HP supplies.
116 Chapter 9 Solve problems ENWW
Product does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●The printer does not pick up paper
●The printer picks up multiple sheets of paper
●The document feeder jams, skews, or picks up multiple sheets of paper
●Clean the pickup rollers and separation pad in the document feeder
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
ENWW Product does not pick up paper or misfeeds 117
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations
or markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers.
Most HP printers have markings similar to these.
Figure 9-1 Size markings for Tray 1 or the multipurpose tray
Figure 9-2 Size markings for cassette trays
118 Chapter 9 Solve problems ENWW
5. Verify that the humidity in the room is within specifications for this printer and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper
dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from
the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing
the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side
of the stack of paper, and repeat this process. This process releases individual sheets without
introducing static electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 9-3 Technique for flexing the paper stack
12
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load
paper, and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the
cloth in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 9-4 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan
the paper. Return the stack of paper to the tray.
ENWW Product does not pick up paper or misfeeds 119
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to
reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process
releases individual sheets without introducing static electricity. Straighten the paper stack against a
table before returning it to the tray.
Figure 9-5 Technique for flexing the paper stack
12
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper
dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from
the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray, and flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
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5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is
overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of
the paper to the tray.
The following images show examples of the stack-height markings in the trays for various printers.
Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the
tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters the
printer.
Figure 9-6 Stack-height markings
Figure 9-7 Tab for the paper stack
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6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to
the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations
or markings in the tray.
The following images show examples of the paper-size indentations in the trays for various printers.
Most HP printers have markings similar to these.
Figure 9-8 Size markings for Tray 1 or the multipurpose tray
Figure 9-9 Size markings for cassette trays
7. Make sure the printing environment is within recommended specifications.
The document feeder jams, skews, or picks up multiple sheets of paper
NOTE: This information applies to MFP printers only.
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●The original might have something on it, such as staples or self-adhesive notes, that must be removed.
●Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
●Make sure that the top document-feeder cover is closed.
●The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
●The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the
paper stack is straight and the guides are against the paper stack.
●The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack fits below the guides in the input tray, and remove pages from the output
bin.
●Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
●Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
●From the Home screen on the printer control panel, scroll to and touch the Supplies button. Check the
status of the document-feeder kit, and replace it if necessary.
Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the
document-feeder rollers and separation pad.
1. Open the document-feeder access cover.
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2. Use a moist, lint-free cloth to wipe both pickup rollers and the
separation pad to remove dirt.
CAUTION: Do not use abrasives, acetone, benzene,
ammonia, ethyl alcohol, or carbon tetrachloride on any part
of the printer; these can damage the printer.
3. Close the document feeder access cover.
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Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the product.
●Experiencing frequent or recurring paper jams?
●Paper jam locations
●Clear paper jams in the document feeder
●Clear paper jams in Tray 1
●Clear paper jams in Tray 2
●Clear paper jams in the rear door and the fuser area
●Clear paper jams in the output bin
●Clear paper jams in the duplexer (duplex models only)
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the product, clear the jam and then print a configuration page to test the
product.
2. Check that the tray is configured for the correct paper size and type on the product control panel. Adjust
paper settings if necessary.
a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch
the Setup icon to open the menu.
b. Open the following menus:
●System Setup
●Paper setup
c. Select the tray from the list.
d. Select Paper Type and then select the type of paper that is in the tray.
e. Select Paper Size and then select the size of paper that is in the tray.
3. Turn the product off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the product.
a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch
the Setup icon to open the menu.
b. Touch the Service menu.
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c. Touch the Cleaning Page button.
d. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
5. Print a configuration page to test the product.
a. From the Home screen on the product control panel, swipe until the Setup menu displays. Touch
the Setup icon to open the menu.
b. Open the Reports menu.
c. Select Configuration Report.
If none of these steps resolves the problem, the product might need service. Contact HP customer support.
Paper jam locations
2
3
4
1
6
5
1 Document feeder
2 Output bin
3Tray 1
4Tray 2
5 Rear door and fuser area
6 Duplexer (duplex models only)
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Clear paper jams in the document feeder
The following information describes how to clear paper jams in the document feeder. When a jam occurs, the
control panel displays an animation that assists in clearing the jam.
1. Open the document-feeder cover.
2. Remove any jammed paper.
3. Close the scanner lid.
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4. Lift the document feeder input tray to provide better access
to the document feeder output bin, and then remove any
jammed paper from the output area.
5. Open the scanner lid. If paper is jammed behind the white
plastic backing, gently pull it out.
6. Lower the scanner lid.
NOTE: To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against
the document. Remove all staples and paper clips from original documents.
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NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals
that are printed on plain paper.
Clear paper jams in Tray 1
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
NOTE: If the sheet tears, remove all fragments before resuming printing.
1. If you can see the jammed sheet in Tray 1, remove the
jammed sheet by pulling it straight out.
2. If you cannot see the jammed sheet, close Tray 1, and then
remove Tray 2.
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3. At the left side of the Tray 2 cavity, press the tab to lower the
tray plate, and then remove any paper. Remove the jammed
sheet by gently pulling it straight out.
4. Push the tray plate back up into place.
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5. Reinstall Tray 2.
6. Reopen Tray 1 and load paper into the tray.
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Clear paper jams in Tray 2
Use the following procedure to check for a paper jam in Tray 2. When a jam occurs, the control panel displays
an animation that assists in clearing the jam.
1. Pull the tray completely out of the printer.
2. Remove any jammed or damaged sheets of paper.
3. Reinsert and close Tray 2.
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Clear paper jams in the rear door and the fuser area
Use the following procedure to check for paper inside the rear door. When a jam occurs, the control panel
displays an animation that assists in clearing the jam.
CAUTION: The fuser is located above the rear door, and it is hot. Do not attempt to reach into the area
above the rear door until the fuser is cool.
1. Open the rear door.
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2. Gently pull out any jammed paper from the rollers in the rear
door area.
3. Close the rear door.
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Clear paper jams in the output bin
Use the following procedure to clear jams in the output bin. When a jam occurs, the control panel displays an
animation that assists in clearing the jam.
1. If paper is visible in the output bin, grasp the leading edge and
remove it.
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Clear paper jams in the duplexer (duplex models only)
Use the following procedure to check for paper in the duplexer. When a jam occurs, the control panel displays
an animation that assists in clearing the jam.
1. At the rear of the printer, open the duplexer.
2. Remove any jammed or damaged sheets of paper.
CAUTION: The fuser is located above the rear door, and it is
hot. Do not attempt to reach into the area above the rear door
until the fuser is cool.
3. Close the duplexer.
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Improve print quality
Introduction
●Print from a different software program
●Check the paper-type setting for the print job
●Check toner-cartridge status
●Clean the product
●Visually inspect the toner cartridge
●Check paper and the printing environment
●Adjust color settings (Windows)
●Calibrate the printer to align the colors
●Check the EconoMode settings
●Try a different print driver
If the printer is having print-quality problems, try the following solutions in the order presented to resolve
the issue.
Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears,
fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
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Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Check the supplies status page for the following information:
●Estimated percentage of cartridge life remaining
●Approximate pages remaining
●Part numbers for HP toner cartridges
●Number of pages printed
Use the following procedure to print the supplies status page:
1. From the Home screen on the printer control panel, swipe until the Supplies menu displays. Touch the
Supplies icon to open the menu.
2. Touch the Report button to print the supplies status page.
3. Check the percent of life remaining for the toner cartridges and if applicable, the status of other
replaceable maintenance parts.
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very
low threshold, HP’s premium protection warranty on that supply has ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.
If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.
4. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has the words “HP” or “Hewlett-Packard” on it, or has the HP logo on it.
For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Hewlett Packard cannot recommend the use of non-HP supplies, either new or remanufactured.
Because they are not HP products, HP cannot influence their design or control their quality. If you are
using a refilled or remanufactured toner cartridge and are not satisfied with the print quality, replace
the toner cartridge with a genuine HP toner cartridge.
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Clean the product
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Touch the Service menu.
3. Touch the Cleaning Page button.
4. Load plain letter or A4 paper when you are prompted.
Wait until the process is complete. Discard the page that prints.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner.
1. Press the power button to turn the product off, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the product; these can damage the product. Do not place liquids directly on the glass or
platen. They might seep and damage the product.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the product on.
Visually inspect the toner cartridge
Follow these steps to inspect each toner cartridge.
1. Remove the toner cartridge from the printer.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5. Reinstall the toner cartridge, and print a few pages to see if the problem has resolved.
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Check paper and the printing environment
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
●Always use a paper type and weight that this printer supports.
●Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
●Use paper that has not been previously printed on.
●Use paper that does not contain metallic material, such as glitter.
●Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
Inkjet printers.
●Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly affect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
●Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
●Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
●Do not place the printer in a confined space, such as a cabinet.
●Place the printer on a sturdy, level surface.
●Remove anything that is blocking the vents on the printer. The printer requires good air flow on all
sides, including the top.
●Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when
printing from specific trays.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Open the following menus:
●System Setup
●Print Quality
●Adjust Alignment
3. Select Print Test Page.
4. Select the tray to adjust, and then follow the instructions on the printed pages.
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5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
6. Touch the OK button to save the new settings.
Adjust color settings (Windows)
Follow these steps if colors on the printed page to not match colors on the computer screen, or if the colors
on the printed page are not satisfactory.
Change the color theme
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Select the HP EasyColor check box to clear it.
5. Select a color theme from the Color Themes drop-down list.
●Default (sRGB): This theme sets the printer to print RGB data in raw device mode. When using this
theme, manage color in the software program or in the operating system for correct rendering.
●Vivid (sRGB): The printer increases the color saturation in the midtones. Use this theme when
printing business graphics.
●Photo (sRGB): The printer interprets RGB color as if it were printed as a photograph using a digital
mini lab. The printer renders deeper, more saturated colors differently than with the Default
(sRBG) theme. Use this theme when printing photos.
●Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color
space rather than sRGB. Turn off color management in the software program when using this
theme.
●None: No color theme is used.
●Custom Profile: Select this option to use a custom input profile to accurately control color output
(for example, to emulate a specific HP Color LaserJet product). Download custom profiles from
www.hp.com.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Change the color options
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Select the HP EasyColor check box to clear it.
5. Click the Automatic or Manual setting.
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●Automatic setting: Select this setting for most color print jobs
●Manual setting: Select this setting to adjust the color settings independently from other settings.
Click the Settings button to open the manual color-adjustment window.
NOTE: Changing color settings manually can impact output. HP recommends that only color
graphics experts change these settings.
6. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option
to print color documents for photocopying or faxing. Also use this option to print draft copies or to save
color toner.
7. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry
graphics, or other print-quality issues.
1. On the printer control panel, touch the Setup button.
2. Open the following menus:
●System Setup
●Print Quality
●Color Calibration
3. Touch Calibrate Now. A Calibrating message will display on the printer control panel. The calibration
process takes a few minutes to complete. Do not turn the printer off until the calibration process has
finished.
4. Wait while the printer calibrates, and then try printing again.
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply
might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer
acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you
can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
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●Select the 600 dpi option.
●Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
●Select the FastRes 1200 option.
●Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button
to print the job.
Try a different print driver
Try a different print driver when printing from a software program and the printed pages have unexpected
lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/colorljM477MFP.
HP PCL.6 driver
HP PCL 6 driver
HP PCL-6 driver
●Provided as the default driver on the printer CD. This driver is automatically
installed unless you select a different one.
●Recommended for all Windows environments
●Provides the overall best speed, print quality, and printer-feature support for most
users
●Developed to align with the Windows Graphic Device Interface (GDI) for the best
speed in Windows environments
●Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
HP UPD PS driver ●Recommended for printing with Adobe® software programs or with other highly
graphics-intensive software programs
●Provides support for printing from postscript emulation needs, or for postscript
flash font support
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HP UPD PCL 5 ●Recommended for general office printing in Windows environments
●Compatible with previous PCL versions and older HP LaserJet printers
●The best choice for printing from third-party or custom software programs
●The best choice when operating with mixed environments, which require the
printer to be set to PCL 5 (UNIX, Linux, mainframe)
●Designed for use in corporate Windows environments to provide a single driver for
use with multiple printer models
●Preferred when printing to multiple printer models from a mobile Windows
computer
HP UPD PCL 6 ●Recommended for printing in all Windows environments
●Provides the overall best speed, print quality, and printer feature support for most
users
●Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
●Might not be fully compatible with third-party and custom software programs that
are based on PCL 5
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Improve copy and scan image quality
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to resolve
the issue.
●Check the scanner glass for dirt and smudges
●Eliminate lines or streaks when using the document feeder
●Check the paper settings
●Check the image adjustment settings
●Optimize for text or pictures
●Check the scanner resolution and color settings on the computer
●Edge-to-edge copying
●Clean the pickup rollers and separation pad in the document feeder
Try these few simple steps first:
●Use the flatbed scanner rather than the document feeder.
●Use high-quality originals.
●When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print
quality” for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner.
1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or
platen. They might seep and damage the printer.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
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Eliminate lines or streaks when using the document feeder
If lines or streaks appear on copied or scanned documents when using the document feeder, use the
procedure below to clean debris from the document feeder glass. Debris can include dust, paper or toner
dust, residue from sticky note adhesive, correction fluid or tape, ink, fingerprints, and more.
1. Open the scanner lid.
2. Locate the one-inch strip of glass to the left of the main scanner flatbed glass, and then use a soft, lint-
free cloth moistened with water to clean the glass strip.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or
platen. They might seep and damage the printer.
3. On the underside of the scanner lid above the strip of glass, use a soft, lint-free cloth moistened with
water to clean the upper plastic strip.
4. Dry the glass strip and the upper strip with a soft, dry cloth to prevent spotting, and then try again to
copy or scan.
Check the paper settings
1. From the Home screen on the printer control panel, touch the Copy icon.
2. Touch the Settings button, and then scroll to and touch the Paper button.
3. From the list of paper sizes, touch the name of the paper size that is in the tray.
4. From the list of paper types, touch the name of the paper type that is in the tray.
Check the image adjustment settings
1. From the Home screen, touch the Copy button.
2. Touch the Settings button, and then scroll to and touch the Image Adjustment button.
3. Touch the name of the setting you want to adjust.
●Lightness: Adjusts the lightness/darkness setting.
●Contrast: Adjusts the contrast between the lightest and darkest areas of the image.
●Sharpen: Adjusts clarity of text characters.
●Background Removal: Adjusts the darkness of the background of the image. This is especially
useful for original documents that are printed on colored paper.
●Color Balance: Adjusts the red, green, and blue color hues.
●Grayness: Adjusts the vividness of colors.
4. Touch the — or + buttons to adjust the value for the setting, and then touch the OK button.
5. Adjust another setting, or touch the back arrow to return to the main copy menu.
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Optimize for text or pictures
1. From the Home screen on the printer control panel, touch the Copy icon.
2. Touch the Settings button, and then scroll to and touch the Optimize button.
3. Touch the name of the setting you want to adjust.
●Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
●Mixed: Use this setting for documents that contain a mixture of text and graphics.
●Text: Use this setting for documents that contain mostly text.
●Picture: Use this setting for documents that contain mostly graphics.
Check the scanner resolution and color settings on the computer
If you are printing a scanned image, and the quality is not what you expected, you might have selected a
resolution or color setting in the scanner software that does not match your needs. Resolution and color
affect the following features of scanned images:
●Image clarity
●Texture of gradations (smooth or rough)
●Scan time
●File size
Scanning resolution is measured in pixels per inch (ppi).
NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.
Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner
hardware resolution to up to 1200 ppi.
The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs.
NOTE: Setting the resolution and color to a high value can create large files that take up disk space and
slow the scanning process. Before setting the resolution and color, determine how you are going to use the
scanned image.
Resolution and color guidelines
The following table describes the recommended resolution and color settings for different types of scan jobs.
NOTE: The default resolution is 200 ppi.
Intended use Recommended resolution Recommended color settings
Fax 150 ppi ●Black and White
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Intended use Recommended resolution Recommended color settings
Email 150 ppi ●Black and White, if the image does
not require smooth gradation
●Grayscale, if the image requires
smooth gradation
●Color, if the image is in color
Edit text 300 ppi ●Black and White
Print (graphics or text) 600 ppi for complex graphics, or if you
want to significantly enlarge the document
300 ppi for normal graphics and text
150 ppi for photos
●Black and White for text and line art
●Grayscale for shaded or colored
graphics and photos
●Color, if the image is in color
Display on screen 75 ppi ●Black and White for text
●Grayscale for graphics and photos
●Color, if the image is in color
Color
You can set the color values to the following settings when scanning.
Setting Recommended use
Color Use this setting for high-quality color photos or documents in
which the color is important.
Black and White Use this setting for text documents.
Grayscale Use this setting when file size is an issue or when you want to
scan a document or photograph quickly.
Edge-to-edge copying
The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the page.
Considerations for printing or scanning documents with cropped edges:
●When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the
corner indicated by the icon on the scanner. Recopy or scan in this position.
●When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to
reduce the image so the copy is not cropped.
Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the
document-feeder rollers and separation pad.
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1. Open the document-feeder access cover.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the
separation pad to remove dirt.
CAUTION: Do not use abrasives, acetone, benzene,
ammonia, ethyl alcohol, or carbon tetrachloride on any part
of the printer; these can damage the printer.
3. Close the document feeder access cover.
ENWW Improve copy and scan image quality 149
Improve fax image quality
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to resolve
the issue.
●Check the scanner glass for dirt and smudges
●Check the send-fax resolution settings
●Check the error-correction settings
●Check the fit-to-page setting
●Clean the pickup rollers and separation pad in the document feeder
●Send to a different fax machine
●Check the sender's fax machine
Try these few simple steps first:
●Use the flatbed scanner rather than the document feeder.
●Use high-quality originals.
●When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print
quality” for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect
performance. Use the following procedure to clean the scanner.
1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or
platen. They might seep and damage the printer.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the power button to turn the printer on.
150 Chapter 9 Solve problems ENWW
Check the send-fax resolution settings
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-
error options.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Open the Fax Resolution menu.
Check the error-correction settings
Usually, the printer monitors the signals on the telephone line while it is sending or receiving a fax. If the
printer detects an error during the transmission and the error-correction setting is On, the printer can request
that the portion of the fax be resent. The factory-set default for error correction is On.
You should turn off error correction only if you are having trouble sending or receiving a fax, and you are
willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to
send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Touch the Service menu.
3. Touch the Fax Service menu.
4. Touch the Error Correction button, and then touch the On button.
Check the fit-to-page setting
If the printer printed a fax job off the page, turn on the fit-to-page feature from the printer control panel.
NOTE: Make sure that the default paper size setting matches the size of the paper in the tray.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Touch the Fit to Page button, and then touch the On button.
Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the
document-feeder rollers and separation pad.
ENWW Improve fax image quality 151
1. Open the document-feeder access cover.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the
separation pad to remove dirt.
CAUTION: Do not use abrasives, acetone, benzene,
ammonia, ethyl alcohol, or carbon tetrachloride on any part
of the printer; these can damage the printer.
3. Close the document feeder access cover.
152 Chapter 9 Solve problems ENWW
Send to a different fax machine
Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial
recipient's fax machine settings or supplies status.
Check the sender's fax machine
Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the
following changes:
●Make sure the original document is on white (not colored) paper.
●Increase the fax resolution, quality level, or contrast settings.
●If possible, send the fax from a computer software program.
ENWW Improve fax image quality 153
Solve wired network problems
Introduction
Check the following items to verify that the printer is communicating with the network. Before beginning,
print a configuration page from the printer control panel and locate the printer IP address that is listed on
this page.
●Poor physical connection
●The computer is using the incorrect IP address for the printer
●The computer is unable to communicate with the printer
●The printer is using incorrect link and duplex settings for the network
●New software programs might be causing compatibility problems
●The computer or workstation might be set up incorrectly
●The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
and the green link-status light are lit.
4. If the problem continues, try a different cable or port on the hub.
The computer is using the incorrect IP address for the printer
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer configuration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to
this printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
154 Chapter 9 Solve problems ENWW
●For Windows, click Start, click Run, type cmd, and then press Enter.
●For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the printer, and the computer are all configured for the same network.
The printer is using incorrect link and duplex settings for the network
Hewlett-Packard recommends leaving these settings in automatic mode (the default setting). If you change
these settings, you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect
1. Review the configuration page to check the status of the network protocol. Enable it if necessary.
2. Reconfigure the network settings if necessary.
ENWW Solve wired network problems 155
Solve wireless network problems
●Introduction
●Wireless connectivity checklist
●The printer does not print after the wireless configuration completes
●The printer does not print, and the computer has a third-party firewall installed
●The wireless connection does not work after moving the wireless router or printer
●Cannot connect more computers to the wireless printer
●The wireless printer loses communication when connected to a VPN
●The network does not appear in the wireless networks list
●The wireless network is not functioning
●Perform a wireless network diagnostic test
●Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a
configuration page from the printer control panel
Wireless connectivity checklist
●Verify that the network cable is not connected.
●Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
●Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If
you are not sure the SSID is correct, run the wireless setup again.
●With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
●If the wireless network is working correctly, try accessing other computers on the wireless network. If
the network has Internet access, try connecting to the Internet over a wireless connection.
●Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
●Verify that the printer is within the range of the wireless network. For most networks, the printer must
be within 30 m (100 ft) of the wireless access point (wireless router).
●Verify that obstacles do not block the wireless signal. Remove any large metal objects between the
access point and the printer. Make sure poles, walls, or support columns containing metal or concrete
do not separate the printer and wireless access point.
156 Chapter 9 Solve problems ENWW
●Verify that the printer is located away from electronic devices that might interfere with the wireless
signal. Many devices can interfere with the wireless signal including motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
●Verify that the print driver is installed on the computer.
●Verify that you have selected the correct printer port.
●Verify that the computer and printer connect to the same wireless network.
●For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the
firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a configuration page.
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer
configuration for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block the
signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn off any third-party firewalls on your computer.
ENWW Solve wireless network problems 157
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
●Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
●Make sure the wireless router is turned on and has power.
●The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
●For Windows, click Start, click Run, type cmd, and then press Enter.
●For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a configuration page.
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the printer.
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
1. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the
Setup icon to open the menu.
2. Scroll to and select Self Diagnostics.
3. Select Run Wireless Test to start the test. The printer prints a test page that shows test results.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
158 Chapter 9 Solve problems ENWW
●Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio
signals.
●Keep the wireless devices away from large masonry structures and other building structures. These
objects can absorb radio waves and lower signal strength.
●Position the wireless router in a central location in line of sight with the wireless printers on the
network.
ENWW Solve wireless network problems 159
Solve fax problems
Introduction
Use the fax troubleshooting information to help resolve issues.
●Fax troubleshooting checklist
●Solve general fax problems
Fax troubleshooting checklist
●Several possible fixes are available. After each recommended action, retry faxing to see if the problem
is resolved.
●For best results during fax problem solving, make sure the line from the printer is connected directly to
the wall phone port. Disconnect all other devices that are connected to the printer.
1. Verify that the telephone cord is connected to the correct port on the back of the printer.
2. Check the phone line by using the fax test:
a. From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch
the Setup icon to open the menu.
b. Open the following menus:
●Service
●Fax Service
c. Select the Run Fax Test option. The printer prints a fax test report.
The report contains the following possible results:
●Pass: The report contains all of the current fax settings for review.
●Fail: The report indicates the nature of the error and contains suggestions for how to resolve
the issue.
3. Verify that the printer firmware is current:
a. Print a configuration page from the control panel Reports menu to obtain the current firmware
date code.
b. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the
search field, press the ENTER button, and then select the printer from the list of search results.
c. Select the operating system.
d. Under the Firmware section, locate the Firmware Update Utility.
NOTE: Make sure to use the firmware update utility that is specific to the printer model.
e. Click Download, click Run, and then click Run again.
f. When the utility launches, select the printer from the drop-down list, and then click Send
Firmware.
160 Chapter 9 Solve problems ENWW
NOTE: To print a configuration page to verify the installed firmware version before or after the
update process, click Print Config.
g. Follow the on-screen instructions to complete the installation, and then click the Exit button to
close the utility.
4. Verify that the fax was set up when the printer software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
5. Verify that the telephone service supports analog fax.
●If using ISDN or digital PBX, contact your service provider for information about configuring to an
analog fax line.
●If using a VoIP service, change the Fax Speed setting to Slow (V.29) from the control panel. Ask if
your service provider supports fax and for the recommended fax modem speed. Some companies
might require an adapter.
●If you are using a DSL service, make sure that a filter is included on the phone-line connection to
the printer. Contact the DSL service provider, or purchase a DSL filter if you do not have one. If a
DSL filter is installed, try another filter because filters can be defective.
Solve general fax problems
●Faxes are sending slowly
●Fax quality is poor
●Fax cuts off or prints on two pages
Faxes are sending slowly
The printer is experiencing poor phone line quality.
●Retry sending the fax when the line conditions have improved.
●Check with the phone service provider that the line supports fax.
●Turn off the Error Correction setting.
a. Open the Setup Menu menu.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the Off setting.
NOTE: This can reduce image quality.
●Use white paper for the original. Do not use colors such as gray, yellow, or pink.
●Increase the Fax Speed setting.
ENWW Solve fax problems 161
a. Open the Setup Menu menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Speed menu.
e. Select the correct setting.
●Divide large fax jobs into smaller sections, and then fax them individually.
●Change the fax settings on the control panel to a lower resolution.
a. Open the Setup Menu menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Resolution menu.
e. Select the correct setting.
Fax quality is poor
Fax is blurry or light.
●Increase fax resolution when sending faxes. Resolution does not affect received faxes.
a. Open the Setup Menu menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Resolution menu.
e. Select the correct setting.
NOTE: Increasing resolution slows transmission speed.
●Turn on the Error Correction setting from the control panel.
a. Open the Setup Menu menu.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the On setting.
●Check the toner cartridges and replace if necessary.
●Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.
162 Chapter 9 Solve problems ENWW
Fax cuts off or prints on two pages
●Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size
settings.
a. Open the Setup Menu menu.
b. Open the System Setup menu.
c. Open the Paper Setup menu.
d. Open the Default Paper Size menu.
e. Select the correct setting.
●Set the paper type and size for the tray used for faxes.
●Turn on the Fit to Page setting to print longer length faxes on letter or A4 size paper.
a. Open the Setup Menu menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fit to Page menu.
e. Select the On setting.
NOTE: If the Fit to Page setting is off and the Default Paper Size setting is set to letter, a legal size original
prints on two pages.
ENWW Solve fax problems 163
164 Chapter 9 Solve problems ENWW
Index
A
accessories
ordering 26
part numbers 26
acoustic specifications 13
AirPrint 50
Android devices
printing from 51
applications
downloading 94
Apps menu 94
B
bins, output
locating 2
browser requirements
HP Embedded Web Server 96
C
calibrate
colors 142
cartridge
replacing 28
checklist
fax troubleshooting 160
wireless connectivity 156
cleaning
glass 139, 145, 150
paper path 139
color options
changing, Windows 141
color theme
changing, Windows 141
colors
calibrate 142
control panel
help 113
locating 2
control panel buttons
locating 4
copying
edges of documents 148
multiple copies 56
optimizing for text or pictures
147
setting paper size and type 146
single copies 56
two-sided documents 57
covers, locating 2
customer support
online 112
D
defaults, restoring 114
deleting
stored jobs 47
dimensions, printer 11
document feeder 57
copying two-sided documents
57
faxing from 90
jams 127
paper-feeding problems 122
double-sided copying 57
double-sided printing
Mac 41
Windows 37
drivers, supported 9
duplex 57
duplex printing
Mac 41
duplex printing (double-sided)
settings (Windows) 37
Windows 37
duplexer
jams 136
duplexing
manually (Mac) 41
manually (Windows) 37
E
EconoMode setting 106, 142
economy settings 106
electrical specifications 13
electronic faxes
sending 91
Embedded Web Server (EWS)
assigning passwords 105
features 96
enabling
stored jobs 44
envelopes
loading in Tray 1 16
orientation 18
envelopes, loading 23
Explorer, versions supported
HP Embedded Web Server 96
F
factory-set defaults, restoring 114
fax
sending from software 91
solve general problems 161
speed dials 90
fax ports
locating 3
fax troubleshooting
checklist 160
faxing
from a computer (Windows) 91
from the document feeder 90
from the flatbed scanner 89
fuser
jams 133
ENWW Index 165
G
glass, cleaning 139, 145, 150
H
help, control panel 113
HP Customer Care 112
HP Device Toolbox, using 96
HP Embedded Web Server (EWS)
features 96
HP ePrint 49
HP ePrint software 50
HP EWS, using 96
HP Scan software (OS X) 61
HP Scan software (Windows) 60
HP Utility 99
HP Utility for Mac
Bonjour 99
features 99
HP Utility, Mac 99
HP Web Jetadmin 108
HP Web Services
applications 94
enabling 94
I
interface ports
locating 3
Internet Explorer, versions supported
HP Embedded Web Server 96
J
jams
document feeder 127
duplexer 136
fuser 133
locations 126
output bin 135
rear door 133
Tray 1 129
Tray 2 132
Jetadmin, HP Web 108
jobs, stored
creating (Windows) 45
deleting 47
enabling 44
printing 47
L
labels
printing (Windows) 39
loading
paper in Tray 1 16
paper in Tray 2 19
M
Macintosh
HP Utility 99
maintenance kits
part numbers 26
manual duplex
Mac 41
Windows 37
memory
included 7
memory chip (toner)
locating 28
Microsoft Word, faxing from 91
mobile printing
Android devices 51
mobile printing solutions 7
mobile printing, software
supported 10
multiple pages per sheet
printing (Mac) 42
printing (Windows) 39
multipurpose tray
loading 16
N
Near Field Communication printing
48
Netscape Navigator, versions
supported
HP Embedded Web Server 96
network duplex settings, changing
103
network installation 95
network link speed settings,
changing 103
network port
locating 3
networks
HP Web Jetadmin 108
installing the product 95
supported 7
NFC printing 48
number of copies, changing 56
O
on/off button, locating 2
online help, control panel 113
online support 112
operating systems (OS)
supported 7
operating systems, supported 9
ordering
supplies and accessories 26
OS (operating system)
supported 7
output bin
clear jams 135
locating 2
P
pages per minute 7
pages per sheet
selecting (Mac) 42
selecting (Windows) 39
paper
loading Tray 1 16
loading Tray 2 19
selecting 140
Tray 1 orientation 18
Tray 2 orientation 22
paper jams
document feeder 127
duplexer 136
fuser 133
locations 126
output bin 135
rear door 133
Tray 1 129
Tray 2 132
paper pickup problems
solving 117, 119
paper type
selecting (Windows) 39
paper types
selecting (Mac) 42
paper, ordering 26
part numbers
accessories 26
replacement parts 26
staple cartridges 26
supplies 26
toner cartridge 26
toner cartridges 26
phone book, fax
adding entries 90
power
consumption 13
166 Index ENWW
power connection
locating 3
power switch, locating 2
print drivers, supported 9
print media
loading in Tray 1 16
print on both sides
Mac 41
manually, Windows 37
Windows 37
printing
from USB flash drives 52
stored jobs 47
printing on both sides
settings (Windows) 37
private printing 44
product and serial number label
locating 3
R
rear door
jams 133
replacement parts
part numbers 26
replacing
toner cartridges 28
restoring factory-set defaults 114
S
scanner
faxing from 89
glass cleaning 139, 145, 150
scanning
from HP Scan software (OS X)
61
from HP Scan software
(Windows) 60
security lock slot
locating 3
sending faxes
from software 91
serial number label
locating 3
settings
factory-set defaults, restoring
114
shut down after delay
setting 107
single-sheet priority feed slot
paper orientation 18
sleep delay
setting 106
software
HP Utility 99
sending faxes 91
solve problems
fax 161
special paper
printing (Windows) 39
specifications
electrical and acoustic 13
speed dials
programming 90
staple cartridges
part numbers 26
status
HP Utility, Mac 99
store print jobs 44
stored jobs
creating (Windows) 45
deleting 47
enabling 44
printing 47
storing jobs
with Windows 45
supplies
low threshold settings 115
ordering 26
part numbers 26
replacing toner cartridges 28
status, viewing with HP Utility for
Mac 99
using when low 115
supplies status 138
support
online 112
system requirements
HP Embedded Web Server 96
T
technical support
online 112
toner cartridge
low threshold settings 115
part numbers 26
using when low 115
toner cartridges
components 28
part numbers 26
replacing 28
toner-cartridge status 138
transparencies
printing (Windows) 39
Tray 1
jams 129
loading 16
loading envelopes 23
paper orientation 18
Tray 2
jams 132
loading 19
paper orientation 22
trays
capacity 7
included 7
locating 2
troubleshooting
faxes 160
network problems 154
paper feed problems 117
wired network 154
wireless network 156
two-sided copying 57
two-sided printing
settings (Windows) 37
U
USB flash drives
printing from 52
USB port
locating 3
W
walk-up USB port
locating 2
walk-up USB printing 52
Web browser requirements
HP Embedded Web Server 96
Web Services
applications 94
enabling 94
Web sites
customer support 112
HP Web Jetadmin, downloading
108
weight, printer 11
Wi-Fi Direct Printing 48
Windows
faxing from 91
ENWW Index 167
wireless network
troubleshooting 156
wireless network interference 158
Word, faxing from 91
168 Index ENWW
© 2015 Hewlett-Packard Development Company, L.P.
www.hp.com
*CF377-90919*
*CF377-90919*
CF377-90919
