Hp Ml330 G6 Users Manual ProLiant Server User Guide

ML330 G6 to the manual 1203f3cf-0b1a-4850-af2a-bffbae46304c

2015-02-09

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HP ProLiant ML330 G6 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 534305-003
March 2011
Edition: 3
© Copyright 2009, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
Contents 3
Contents
Component identification ............................................................................................................... 7
Front panel components ............................................................................................................................. 7
Front panel LEDs and buttons ...................................................................................................................... 8
Rear panel components .............................................................................................................................. 9
Rear panel LEDs and buttons ..................................................................................................................... 10
System board components ........................................................................................................................ 11
System maintenance switch ............................................................................................................. 12
NMI functionality ........................................................................................................................... 13
System board LEDs .................................................................................................................................. 13
System LEDs and internal health LED combinations ....................................................................................... 14
DIMM slots ............................................................................................................................................. 15
DIMM identification ................................................................................................................................. 15
SAS and SATA device numbers ................................................................................................................. 17
Hot-plug SATA or SAS hard drive LEDs ...................................................................................................... 18
Fan locations .......................................................................................................................................... 19
Operations ................................................................................................................................. 20
Power up the server ................................................................................................................................. 20
Power down the server ............................................................................................................................. 20
Open or remove the tower bezel ............................................................................................................... 20
Extend the server from the rack ................................................................................................................. 21
Remove the access panel.......................................................................................................................... 21
Install the access panel............................................................................................................................. 22
Remove the air baffle ............................................................................................................................... 22
Configure the air baffle ............................................................................................................................ 22
Remove the media bay blank .................................................................................................................... 23
Remove a bezel blank.............................................................................................................................. 24
Remove the processor board ..................................................................................................................... 24
Install the processor board ........................................................................................................................ 25
Setup ......................................................................................................................................... 28
Optional installation services .................................................................................................................... 28
Rack planning resources........................................................................................................................... 28
Optimum environment .............................................................................................................................. 28
Space and airflow requirements ...................................................................................................... 28
Temperature requirements ............................................................................................................... 29
Power requirements ....................................................................................................................... 29
Electrical grounding requirements .................................................................................................... 30
Rack warnings ........................................................................................................................................ 30
Identifying the server shipping carton contents............................................................................................. 31
Installing hardware options ....................................................................................................................... 31
Setting up a tower server .......................................................................................................................... 31
Installing a server in a rack ....................................................................................................................... 32
Installing the operating system................................................................................................................... 34
Registering the server ............................................................................................................................... 34
Hardware options installation ....................................................................................................... 35
Contents 4
Introduction ............................................................................................................................................ 35
Processor option ...................................................................................................................................... 35
Memory options ...................................................................................................................................... 41
Memory subsystem architecture ....................................................................................................... 41
Single-, dual-, and quad-rank DIMMs ............................................................................................... 41
Memory configurations ................................................................................................................... 42
General DIMM slot population guidelines ......................................................................................... 43
Installing DIMMs ........................................................................................................................... 47
Redundant hot-plug power supply option .................................................................................................... 48
Power supply configuration ............................................................................................................. 49
Installing the redundant hot-plug power supply option ........................................................................ 49
Redundant fan assembly option ................................................................................................................. 50
SAS or SATA hard drive option ................................................................................................................. 52
Expansion hard drive cage option (hot-plug) ............................................................................................... 53
Expansion hard drive cage option (non-hot-plug) ......................................................................................... 55
Removable media devices ........................................................................................................................ 57
Identifying guide screws ................................................................................................................. 58
SATA optical drive option ............................................................................................................... 58
USB tape drive option .................................................................................................................... 60
Full-height tape drive option ............................................................................................................ 62
Expansion board options .......................................................................................................................... 64
Removing the expansion slot cover .................................................................................................. 64
Installing expansion boards ............................................................................................................ 65
PCI-X extender board option ..................................................................................................................... 66
Storage controller option .......................................................................................................................... 69
Battery-backed write cache battery pack option ........................................................................................... 69
FBWC module and capacitor pack option .................................................................................................. 71
SAS controller option ............................................................................................................................... 73
Dedicated iLO 2 port module option .......................................................................................................... 74
HP Trusted Platform Module option ............................................................................................................ 75
Installing the Trusted Platform Module board ..................................................................................... 76
Retaining the recovery key/password .............................................................................................. 77
Enabling the Trusted Platform Module ............................................................................................... 78
Cabling ..................................................................................................................................... 79
Non-hot-plug SATA hard drive cabling ....................................................................................................... 79
Non-hot-plug SATA/SAS hard drive cabling ............................................................................................... 80
Hot-plug SATA/SAS hard drive cabling ..................................................................................................... 80
Non-hot-plug hard drive single power cabling ............................................................................................. 81
Hot-plug hard drive single power cabling ................................................................................................... 82
Non-hot-plug hard drive redundant power cabling ....................................................................................... 83
Hot-plug hard drive redundant power cabling ............................................................................................. 84
Configuration and utilities ............................................................................................................ 85
Configuration tools .................................................................................................................................. 85
SmartStart software ........................................................................................................................ 85
HP ROM-Based Setup Utility ............................................................................................................ 86
Option ROM Configuration for Arrays ............................................................................................. 88
Re-entering the server serial number and product ID ........................................................................... 89
Management tools ................................................................................................................................... 89
Automatic Server Recovery ............................................................................................................. 89
ROMPaq utility .............................................................................................................................. 89
iLO 2 technology ........................................................................................................................... 90
Erase Utility .................................................................................................................................. 90
Contents 5
Redundant ROM support ................................................................................................................ 90
USB support .................................................................................................................................. 91
Diagnostic tools ...................................................................................................................................... 91
HP Insight Diagnostics .................................................................................................................... 91
HP Insight Diagnostics survey functionality ........................................................................................ 92
Integrated Management Log ........................................................................................................... 92
Remote support and analysis tools ............................................................................................................. 92
HP Insight Remote Support software ................................................................................................. 92
Keeping the system current ....................................................................................................................... 93
Drivers ......................................................................................................................................... 93
ProLiant Support Packs ................................................................................................................... 93
Operating System Version Support .................................................................................................. 93
Change control and proactive notification ........................................................................................ 94
Care Pack .................................................................................................................................... 94
Troubleshooting .......................................................................................................................... 95
Troubleshooting resources ........................................................................................................................ 95
Pre-diagnostic steps ................................................................................................................................. 95
Important safety information ............................................................................................................ 95
Symptom information ..................................................................................................................... 97
Prepare the server for diagnosis ...................................................................................................... 97
Loose connections ................................................................................................................................... 99
Service notifications ............................................................................................................................... 100
Server health LEDs ................................................................................................................................. 100
Troubleshooting flowcharts ..................................................................................................................... 100
Start diagnosis flowchart .............................................................................................................. 100
General diagnosis flowchart ......................................................................................................... 101
Server power-on problems flowchart .............................................................................................. 103
POST problems flowchart ............................................................................................................. 106
OS boot problems flowchart ......................................................................................................... 108
Server fault indications flowchart ................................................................................................... 109
POST error messages and beep codes ..................................................................................................... 111
Battery replacement .................................................................................................................. 113
Regulatory compliance notices ................................................................................................... 114
Regulatory compliance identification numbers ........................................................................................... 114
Federal Communications Commission notice ............................................................................................. 114
FCC rating label .......................................................................................................................... 114
Class A equipment....................................................................................................................... 114
Class B equipment ....................................................................................................................... 114
Declaration of conformity for products marked with the FCC logo, United States only ..................................... 115
Modifications ........................................................................................................................................ 115
Cables ................................................................................................................................................. 115
Canadian notice (Avis Canadien) ............................................................................................................ 115
European Union regulatory notice ........................................................................................................... 116
Disposal of waste equipment by users in private households in the European Union ....................................... 116
Japanese notice .................................................................................................................................... 117
BSMI notice .......................................................................................................................................... 117
Korean notice ....................................................................................................................................... 117
Chinese notice ...................................................................................................................................... 118
Laser compliance .................................................................................................................................. 118
Battery replacement notice ...................................................................................................................... 118
Taiwan battery recycling notice ............................................................................................................... 119
Contents 6
Power cord statement for Japan ............................................................................................................... 119
Electrostatic discharge ............................................................................................................... 120
Preventing electrostatic discharge ............................................................................................................ 120
Grounding methods to prevent electrostatic discharge ................................................................................ 120
Specifications ........................................................................................................................... 121
Environmental specifications ................................................................................................................... 121
Mechanical specifications ...................................................................................................................... 121
Power supply specifications .................................................................................................................... 122
Technical support ...................................................................................................................... 123
Before you contact HP ............................................................................................................................ 123
HP contact information ........................................................................................................................... 123
Customer Self Repair ............................................................................................................................. 123
Acronyms and abbreviations ...................................................................................................... 131
Index ....................................................................................................................................... 134
Component identification 7
Component identification
Front panel components
Item Description
1 Optical drive
2
USB connectors (2)
3 Standard hard drive bays (4)
4 Expansion hard drive bays (4)
5 Media bays (2)
Component identification 8
Front panel LEDs and buttons
Item Description Status
1 System health LED Green = System health is normal.
Amber = System health is degraded. To identify the component in a
degraded state, see "System board LEDs (on page 13)."
Red = System health is critical. To identify the component in a critical
state, see "System board LEDs (on page 13)."
Off = System health is normal (when in standby mode).
2
NIC 1 link/activity LED
Off = No activity exists.
If power is off, view the LEDs on the RJ-45 connector. See "Rear panel
LEDs and buttons (on page 10)."
3 NIC 2 link/activity LED Green = Link exists.
Off = No link exists.
If power is off, view the LEDs on the RJ-45 connector. See "Rear panel
LEDs and buttons (on page 10)."
4 Drive activity LED Green = Drive activity is normal.
Off = No drive activity exists.
5 Power On/Stand by button
and system power LED
Green = Power is on.
Amber = System is in standby mode.
Component identification 9
Rear panel components
Item Description
1 Dedicated iLO 2 management port (optional)
2 Serial connector
3 10/100/1000 NIC 2 connector
4 10/100/1000 NIC 1 connector/shared iLO 2
management port
5 Mouse connector
6
Power supply 1
7 Power supply blank
8 Slot 1 PCI-X*
9 Slot 2 PCI-X*
10 Slot 3 PCIe1 x8 (1)
11 Slot 4 PCIe2 x16 (16, 8, 4, 2, 1)
12 Slot 5 PCIe2 x8 (4, 2, 1)
13 Slot 6 PCIe2 x8 (4, 2, 1)
14 Video connector
15 USB connectors (2)
16 Keyboard connector
Component identification 10
*Slots 1 and 2 are available only when an optional PCI-X extender board is installed.
Rear panel LEDs and buttons
Item Description Status
1 UID button/LED Blue = Activated
Flashing = System is being managed remotely.
Off = Deactivated
2 NIC/iLO 2 activity Green or flashing green = Activity exists.
Off = No activity exists.
3 NIC/iLO 2 link Green = Link exists.
Off = No link exists.
Component identification 11
System board components
For this server, some system board slots and connectors are reserved.
Item Description
1 Hard drive backplane connectors (2)
2 Internal USB connector
3 Redundant power supply connector
4 Front panel connector
5 Reserved
6
SATA connectors 1-4 (hard drive)
7 Hard drive LED connector
8 System maintenance switch
9 SATA connectors 5-6 (optical drive)
10 Slot 3 PCIe1 x8 (1)
11
SD card slot
12 Slot 4 PCIe2 x16 (16, 8, 4, 2, 1)
13 Slot 5 PCIe2 x8 (4, 2, 1)
14 Slot 6 PCIe2 x8 (4, 2, 1)
15 Fan 6 connector
16 Dedicated iLO 2 module connector (optional)
17 Hard drive backplane connector
18 NMI jumper
19 Processor board connectors
20 TPM connector
21
Processor 1 DIMMs (1-9)
22 USB connector
Component identification 12
Item Description
23 System power connector
24 Fan 1 connector
25 Fan 1.5 or 2 connector
26 Fan 3 connector
27 Reserved
28 Processor socket 1 (populated)
29 Battery
30 Reserved
31 Power connector
32 Front USB connector
* The server supports one optical drive that can be connected to either SATA connector 5 or SATA connector 6.
System maintenance switch
Position Default Function
S1 Off Off = iLO 2 security is enabled.
On = iLO 2 security is disabled.
S2 Off Off = Normal operation
On = RBSU will not commit any
configuration changes.*
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password enabled
On = Power-on password disabled*
S6 Off Off = Normal operation
On = BIOS will clear CMOS and
NVRAM.*
S7 Off Reserved
S8 Off Reserved
* "On" activates the function.
Component identification 13
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any of
the following:
• Short the NMI jumper pins
• Press the NMI switch
• Use the iLO Virtual NMI feature
For additional information, see the whitepaper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).
System board LEDs
Item LED description Status
1 Processor failure Amber = Processor has failed.
Off = Normal
2 Fan 6 failure Amber = Fan has failed or is missing.
Off = Normal
3 Power supply Off = No AC power or failed power supply
Green = Power supply is on and is functioning.
4 Overtemperature Amber = System has reached a cautionary or
critical temperature level.
Component identification 14
Item LED description Status
Off = Normal
5 Fan 1 failure Amber = Fan has failed or is missing.
Off = Normal
6 Fan 1.5 or 2 failure Amber = Fan has failed or is missing.
Off = Normal
7 DIMM failure (1-9) Amber = DIMM has failed or is missing.
Off = Normal
8 Fan 3 failure Amber = Fan has failed or is missing.
Off = Normal
System LEDs and internal health LED combinations
When the internal health LED on the front panel illuminates either amber or red, the server is experiencing a
health event. Combinations of illuminated system LEDs and the internal health LED indicate system status.
The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report
server status differently than the health LEDs because the software tracks more system attributes.
System LED and Color Internal Health
LED Color
Status
Processor failure
(amber)
Red One or more of the following conditions may exist:
•
Processor has failed.
•
Processor is not installed in the socket.
•
Processor is unsupported.
•
ROM detects a failed processor during POST.
Amber
Processor is in a pre-failure condition.
DIMM failure, slot X
(amber)
Red
•
DIMM in slot X has failed.
•
DIMM in slot X is an unsupported type, and no valid
memory exists in another channel.
Amber
•
DIMM in slot X has reached the single-bit correctable
error threshold.
•
DIMM in slot X is in a pre-failure condition.
•
DIMM in slot X is an unsupported type, but valid memory
exists in another channel.
DIMM failure, all slots in
one channel (amber)
Red No valid or usable memory is installed in the system.
Amber
•
The entire channel is not populated.
•
DIMMs do not match within the channel, but other valid
memory is available.
Overtemperature
(amber)
Amber The Health Driver has detected a cautionary temperature
level.
Red The server has detected a hardware critical temperature level.
Fan module (amber) Red The minimum fan requirements are not being met in one or
more of the fan modules. One or more fans have failed or are
missing.
Component identification 15
System LED and Color Internal Health
LED Color
Status
Power supply (amber)
Red
One or more of the following conditions may exist:
•
There is no AC power.
•
The power supply has failed.
Amber There is a power supply mismatch at POST.
DIMM slots
DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
DIMM identification
IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix
these two types causes the server to halt during BIOS initialization.
Component identification 16
The memory subsystem may be populated with either RDIMMs or UDIMMs, but mixing the two types is not
supported. To determine DIMM characteristics, use the label attached to the DIMM and the following
illustration and table.
Item Description Definition
1 Size —
2 Rank 1R = Single-rank
2R = Dual-rank
4R = Quad-rank
3 Data width x4 = 4-bit
x8 = 8-bit
4 Memory speed 10600 = 1333-MHz
8500 = 1066-MHz
5 DIMM type R = RDIMM (registered)
E = UDIMM (unbuffered with ECC)
For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com).
Component identification 17
SAS and SATA device numbers
• Standard configuration
• Optional configuration with hard drive expansion cage
Component identification 18
Hot-plug SATA or SAS hard drive LEDs
Item LED description Status
1 Fault/UID status Amber = Drive failure
Flashing amber = Fault-process activity
Blue = Unit identification is active
Off = No fault-process activity
2 Online/Activity status Green = Drive activity
Flashing green = High activity on the drive or
drive is being configured as part of an array
Off = No drive activity
The online/activity status LED will not illuminate if using SATA drives connected to the embedded storage
device. In this configuration, SATA hard drive activity can be identified using the hard drive activity LED on
the system front panel.
Component identification 19
Fan locations
• Standard fan configuration
• Redundant fan configuration
Operations 20
Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1. Back up the server data.
2. Shut down the operating system as directed by the operating system documentation.
NOTE: If the operating system automatically places the server in Standby mode, omit the next
step.
3. Press the Power On/Standby button to place the server in Standby mode. When the server activates
Standby power mode, the system power LED changes to amber.
IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear panels.
In a rack environment, this feature facilitates locating a server when moving between the front and
rear of the rack.
4. Disconnect the power cords.
The system is now without power.
Open or remove the tower bezel
This server has a removable bezel that must be unlocked and opened before accessing the front panel
components. The bezel should remain closed during normal server operations.
CAUTION: To avoid injury, HP recommends that only authorized technicians keep the bezel key.
CAUTION: To avoid breaking the bezel, remove the bezel before placing the server on its side.
To remove the component:
1. Power down the server (on page 20).
Operations 21
2. Using the key provided with the server, unlock the bezel.
3. Remove the bezel, as needed.
Extend the server from the rack
NOTE: If the optional cable management arm option is installed, you can extend the server
without powering down the server or disconnecting peripheral cables and power cords. These
steps are only necessary with the standard cable management solution.
1. Power down the server (on page 20).
2. Disconnect all peripheral cables and power cords from the server rear panel.
3. Extend the tray.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is
adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release
latches and sliding the server into the rack. The sliding rails could pinch your fingers.
4. After performing the installation or maintenance procedure, slide the server back into the rack:
a. Press the server rail-release latches and slide the server fully into rack.
b. Secure the server by tightening the thumbscrews.
5. Reconnect the peripheral cables and power cords.
Remove the access panel
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
Operations 22
3. Loosen the access panel screws.
4. Slide the access panel back about 1.5 cm (0.5 in).
5. Lift and remove the access panel.
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, hard drives, or blanks installed.
Install the access panel
1. Place the access panel on top of the server, allowing it to extend past the rear of the server
approximately 1.5 cm (0.5 in).
2. Slide the access panel forward until it clicks into place, and close the access panel latch.
Remove the air baffle
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Remove the air baffle.
If necessary, configure the air baffle (on page 22).
Configure the air baffle
This procedure is necessary for 2P models only.
1. Power down the server (on page 20).
2. Do one of the following:
Operations 23
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Remove the air baffle (on page 22).
5. Press and hold the release button.
6. Remove the partition.
Remove the media bay blank
1. Power down the server (on page 20).
2. Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
Operations 24
CAUTION: Always populate each media bay with either a device or a blank. Proper airflow can
only be maintained when the bays are populated. Unpopulated drive bays can lead to improper
cooling and thermal damage.
3. Remove the media bay blank.
Remove a bezel blank
1. Power down the server (on page 20).
2. Remove the front bezel ("Open or remove the tower bezel" on page 20).
3. Remove a bezel blank.
Remove the processor board
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
Operations 25
3. Remove the access panel (on page 21).
4. Place the tower server on its side.
5. Remove the air baffle (on page 22).
6. Disconnect the power cable from the processor board.
7. Using a T-15 Torx screwdriver, remove the screws securing the processor board.
8. Remove the processor board.
9. Using the wrench provided in the kit, remove the mezzanine support stand-offs.
10. Remove the metal plate.
Install the processor board
1. Power down the server (on page 20).
2. Do one of the following:
Operations 26
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Place the tower server on its side.
5. Remove the air baffle (on page 22).
6. Using a T-15 Torx screwdriver, remove the seven screws on the system board.
Save the screws.
7. Using the wrench provided in the kit, install the seven mezzanine base stand-offs.
8. Install the metal plate on the mezzanine base stand-offs.
Operations 27
9. Using the wrench from the kit, install the mezzanine support stand-offs.
10. Install the processor board.
11. Using the screws removed from the system board, secure the processor board.
Setup 28
Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate
both hardware and software support into a single package. A number of service level options are available
to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard product warranty with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of
the Care Pack services are:
• Hardware support
o 6-Hour Call-to-Repair
o 4-Hour 24x7 Same Day
o 4-Hour Same Business Day
• Software support
o Microsoft®
o Linux
• Startup and implementation services for both hardware and software
For more information on Care Packs, see the HP website (http://www.hp.com/hps/carepack).
Rack planning resources
The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For
more information on the content of each resource, refer to the rack resource kit documentation.
If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-density
deployment at the HP website (http://www.hp.com/products/servers/platforms).
Optimum environment
When installing the server in a rack, select a location that meets the environmental standards described in
this section.
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
Setup 29
• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack
or row of racks.
HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the
front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and
the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.
CAUTION: To prevent improper cooling and damage to the equipment, do not block the
ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking
panels to maintain proper airflow.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement
ensures proper
airflow. Using a rack without blanking panels results in improper cooling that can
lead to thermal damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front
and rear doors that provide 64 percent open area for ventilation.
CAUTION: When using a Compaq branded 7000 Series rack, you must install the high airflow
rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper
front-to-back airflow and cooling.
CAUTION: If a third-
party rack is used, observe the following additional requirements to ensure
adequate airflow and to prevent damage to the equipment:
• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow
5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).
• Side—The clearance between the installed rack component and the side panels of the rack
must be a minimum of 7 cm (2.75 in).
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated,
climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the server or to increase the
internal rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
Setup 30
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
When installing more than one server, you may need to use additional power distribution devices to safely
provide power to all devices. Observe the following guidelines:
• Balance the server power load between available AC supply branch circuits.
• Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current
rating.
• Do not use common power outlet strips for this equipment.
• Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install
the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as
any local and regional building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must
install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed
or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power
source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or
includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those
complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for
the server is not recommended.
Rack warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Setup 31
WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack
can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become
unstable when being moved on its casters.
• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle
the rack from both sides.
Identifying the server shipping carton contents
Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server. All the rack mounting hardware necessary for installing the server into the rack is included with the
rack or the server.
The contents of the server shipping carton include:
• Server
• Printed setup documentation, Documentation CD, and software products
• Power cord
• Rack mounting hardware kit and documentation
In addition to these supplied items, you may need:
• Application software CDs or diskettes
• Options to be installed
• T-10/T-15 Torx screwdriver
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page 35)."
Setting up a tower server
Follow the steps in this section to set up a tower model server. If you are going to install the server into a rack,
refer to the rack installation ("Installing a server in a rack" on page 32) section.
1. Connect peripheral devices to the server.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug
telephone or telecommunications connectors into RJ-45 connectors.
2. Connect the power cord to the rear of the server.
3. Connect the power cord to the AC power source.
Setup 32
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
•
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
Installing a server in a rack
The procedure to install the tray in the rack is similar to the procedures to install a server in a rack. For more
information, see the 2U Quick Deploy Rail System Installation Instructions that shipped in the rail kit.
CAUTION: To avoid damage to the equipment, be sure that the rack rails are installed in a
predetermined location on the rack so that airflow clearance issues are resolved. For airflow
clearance information, refer to the documentation that ships with the server.
To install the component:
1. See the "Installing the Product into a Rack" section of the 2U Quick Deploy Rack Rail System Installation
Instructions to do the following:
a. Install the component rails on the tray.
b. Install the rack rails in the rack.
2. Install the tray onto the rack rails, and then partially slide the assembly into the rack.
Setup 33
3. Attach the straps to the tray.
4. Place the server on the tray, and then secure the server to the tray.
CAUTION: To prevent damage to equipment, do not place the monitor on a rack-mounted
server. The rack enabling kit supports only the server.
5. Slide the tray fully into the rack, and then tighten the thumbscrews.
Setup 34
6. Slide the locking bracket forward, and then tighten the thumbscrews.
Installing the operating system
To operate properly, the server must have a supported operating system. For the latest information on
supported operating systems, refer to the HP website (http://www.hp.com/go/supportos).
Two methods are available to install an operating system on the server:
• SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server.
• Manual installation—Insert the operating system CD into the CD-ROM drive and reboot the server. This
process may require you to obtain additional drivers from the HP website
(http://www.hp.com/support).
Follow the on-screen instructions to begin the installation process.
For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant
Essentials Foundation Pack, included with the server.
Registering the server
To register the server, refer to the HP Registration website (http://register.hp.com).
Hardware options installation 35
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Processor option
The server supports single- and dual-processor operation. With two processors installed, the server supports
boot functions through the processor installed in processor socket 1. However, if processor 1 fails, the system
automatically boots from processor 2 and provides a processor failure message.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor
configurations must contain processors with the same part number.
CAUTION: To prevent possible server overheating, always populate processor socket 2 with a
processor and a heatsink or a processor socket cover and a heatsink blank.
CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the
heatsink is removed from the processor after it has been installed.
CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor
configurations must contain the same type of processors.
IMPORTANT: When installing the heatsink, align the guide pins on the processor retention
bracket with the alignment holes in the heatsink.
IMPORTANT:
Processor socket 1 must always be populated. If processor socket 1 is empty, the
server does not power up.
To install the component:
1. Update the system ROM.
Locate and download the latest ROM version from the HP website (http://www.hp.com/support).
Follow the instructions on the website to update the system ROM.
Hardware options installation 36
2. Power down the server (on page 20).
3. Disconnect all power cords from the power source.
4. Disconnect power cords from the server.
5. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
6. Remove the access panel (on page 21).
7. Place the tower server on its side.
8. Remove the air baffle (on page 22).
9. Configure the air baffle (on page 22).
10. Install the processor board (on page 25).
11. Connect an available system power cable to the processor board.
CAUTION: Failure to completely open the processor locking lever prevents the processor from
seating during installation, leading to hardware damage.
Hardware options installation 37
12. Open the processor locking lever and the processor socket retaining bracket. Do not remove the
processor socket cover.
IMPORTANT: Be sure the processor remains inside the processor installation tool.
13. If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
Handle the processor by the edges only, and do not touch the bottom of the processor, especially the
contact area.
Hardware options installation 38
14. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE
SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.
CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To
avoid damage to the system board:
• Never install or remove a processor without using the processor installation tool.
• Do not touch the processor socket contacts.
• Do not tilt or slide the processor when lowering the processor into the socket.
Hardware options installation 39
15. Press the tabs on the processor installation tool to separate it from the processor, and then remove the
tool.
16. Close the processor socket retaining bracket and the processor locking lever. The processor socket
cover is automatically ejected. Remove the cover.
CAUTION:
Be sure to close the processor socket retaining bracket before closing the processor
locking lever. The lever should close without resistance. Forcing the lever closed can damage the
processor and socket, requiring system board replacement.
Hardware options installation 40
17. Remove the heatsink protective cover.
18. Install the heatsink.
Be sure the airflow arrow on the heatsink points toward the rear of the server.
19. (Optional) To optimize performance, install DIMMs into the processor 2 DIMM slots ("Installing DIMMs"
on page 47).
For the location of the processor 2 DIMM slots, see "System board components (on page 11)."
20. Install the air baffle.
21. Install the access panel (on page 22).
22. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
23. Connect all power cords to the server.
24. Connect power cords to the power source.
Hardware options installation 41
25. Power up the server (on page 20).
Memory options
IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix
these two types causes the server to halt during BIOS initialization.
The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as DIMMs
when the information applies to both types. When specified as RDIMM or UDIMM, the information applies
to that type only. All memory installed in the server must be the same type.
The server supports the following DIMM speeds:
• Single- and dual-rank PC3-10600 (DDR-1333) DIMMs operating at 1333 and 1066 MHz
• Quad-rank PC3-8500 (DDR-1067) DIMMs operating at 1066 MHz
Depending on the processor model, the number of DIMMs installed, and whether UDIMMs or RDIMMs are
installed, the memory clock speed may be reduced to 1066 or 800 MHz. For more information on the effect
of DIMM slot population, see "General DIMM slot population guidelines (on page 43)."
Memory subsystem architecture
The memory subsystem in this server is divided into channels. Each processor supports three channels, and
each channel supports three DIMM slots, as shown in the following table.
Channel Slot Slot number
1 G
D
A
1
2
3
2 H
E
B
4
5
6
3 I
F
C
7
8
9
This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture
also enables the Mirrored Memory and Lockstep memory modes. This server supports both Registered PC3
DIMMs (RDIMMs) and Unbuffered DIMMs (UDIMMs).
DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for
specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting.
Single-, dual-, and quad-rank DIMMs
To understand and configure memory protection modes properly, an understanding of single-, dual-, and
quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only one
rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same module. Only
Hardware options installation 42
one rank is accessible at a time. The server memory control subsystem selects the proper rank within the
DIMM when writing to or reading from the DIMM.
Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-GB,
and a quad-rank DIMM would be 8-GB.
Memory configurations
To optimize server availability, the server supports the following AMP modes:
• Advanced ECC—provides the greatest memory capacity for a given DIMM size, while providing up to
4-bit error correction. This mode is the default option for this server.
• Mirrored Memory—provides maximum protection against failed DIMMs. Uncorrectable errors in one
channel are corrected by the mirror channel.
• Lockstep—provides enhanced protection while making all installed memory available to the operating
system. The server can continue to function if a single- or multi-bit memory failure within a single DRAM
device occurs.
Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not supported
by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see
"HP ROM-Based Setup Utility (on page 86)."
For the latest memory configuration information, see the QuickSpecs on the HP website
(http://www.hp.com).
RDIMM maximum memory configurations
The following table lists the maximum memory configuration possible with 8-GB RDIMMs.
Rank Processor
Single-rank 72 GB
Dual-rank 72 GB
Quad-rank 48 GB
UDIMM maximum memory configurations
The server supports a maximum of 24 GB using 4-GB dual-rank UDIMMs.
Low voltage DIMMs
Low Voltage DDR3 DIMMs operate at a lower voltage (1.35V) than standard voltage DDR3 DIMMs (1.5V),
and therefore consume less power. However, LVDIMMs are configured to operated at standard voltage
levels (1.5V) under the following conditions:
• If LVDIMMs are mixed with standard DDR3 DIMMs on the same server, the LVDIMMs operate at 1.5V.
• If there are two dual-rank LVDIMMs per channel on any populated memory channel in the system
running at 1333 MHz, the LVDIMMs operate at 1.5V.
This setting preserves maximum memory subsystem performance. To have DIMMs operate at 1.35V,
configure the Maximum Memory Bus Frequency option in the ROM-Based Setup Utility to 1066 MHz.
Hardware options installation 43
• If there is one quad-rank LVDIMM per channel on any populated memory channel in the system running
at 1066 MHz, the LVDIMMs operate at 1.5V.
This setting preserves maximum memory subsystem performance. To have DIMMs operate at 1.35V,
configure the Maximum Memory Bus Frequency option in the ROM-Based Setup Utility to 800 MHz.
LVDIMMs are only supported for use with the Intel® Xeon® 5600 series of processors.
Advanced ECC memory configuration
Advanced ECC memory is the default memory protection mode for this server. Standard ECC can correct
single-bit memory errors and detect multi-bit memory errors. When multi-bit errors are detected using
Standard ECC, the error is signaled to the server and causes the server to halt.
Advanced ECC protects the server against some multi-bit memory errors. Advanced ECC can correct both
single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM device on the DIMM.
Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain
memory errors that would otherwise be uncorrected and result in a server failure. The server provides
notification that correctable error events have exceeded a pre-defined threshold rate.
Mirrored memory configuration
Mirroring provides protection against uncorrected memory errors that would otherwise result in server
downtime. Mirroring is performed at the channel level. Channels 1 and 2 are used; channel 3 is not
populated.
Data is written to both memory channels. Data is read from one of the two memory channels. If an
uncorrectable error is detected in the active memory channel, data is retrieved from the mirror channel. This
channel becomes the new active channel, and the system disables the channel with the failed DIMM.
Online Spare memory configuration
Online spare memory provides protection against degraded DIMMs by reducing the likelihood of
uncorrected memory errors. This protection is available without any operating system support.
Online spare memory protection dedicates one rank of each memory channel for use as spare memory. The
remaining ranks are available for OS and application use. If correctable memory errors occur at a rate
higher than a specific threshold on any of the non-spare ranks, the server automatically copies the memory
contents of the degraded rank to the online spare rank. The server then deactivates the failing rank and
automatically switches over to the online spare rank.
Lockstep memory configuration
Lockstep mode provides protection against multi-bit memory errors that occur on the same DRAM device.
Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in each
channel must have identical HP part numbers.
Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be
populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC mode.
Memory performance with Advanced ECC is also slightly higher.
General DIMM slot population guidelines
Observe the following guidelines for all AMP modes:
Hardware options installation 44
• Populate DIMM slots for a processor only if the processor is installed.
• To maximize performance in multi-processor configurations, distribute the total memory capacity
between all processors as evenly as possible.
• Do not mix Unbuffered and Registered PC3 DIMMs.
• Each channel supports up to two Unbuffered DIMMs.
• If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on each
channel for that processor.
• If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel.
DIMM speeds are supported as indicated in the following table.
Populated slots
(per channel)
Rank Speeds supported
(MHz)
1 Single- or dual-rank 1333, 1066
1 Quad-rank 1066
2 Single- or dual-rank 1066
3 Single- or dual-rank 800
Advanced ECC population guidelines
For Advanced ECC mode configurations, observe the following guidelines:
• Observe the general DIMM slot population guidelines (on page 43).
• DIMMs may be installed individually.
Single-processor Advanced ECC population order
For Advanced ECC mode configurations with a single processor, populate the DIMM slots in the following
order:
• RDIMM: Sequentially in alphabetical order (A through I)
• UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I.
Multi-processor Advanced ECC population order
For Advanced ECC mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
• RDIMM: Sequentially in alphabetical order (A through I)
• UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I.
Lockstep Memory population guidelines
For Lockstep memory mode configurations, observe the following guidelines:
• Observe the general DIMM slot population guidelines (on page 43).
• Always install DIMMs in channels 1 and 2 for each installed processor.
• Do not install DIMMs in channel 3 for any processor.
• DIMM configuration on channel 1 and channel 2 of a processor must be identical.
Hardware options installation 45
• In multi-processor configurations, each processor must have a valid Lockstep Memory configuration.
• In multi-processor configurations, each processor may have a different valid Lockstep Memory
configuration.
Single-processor Lockstep population order
For Lockstep memory mode configurations with a single processor, populate the DIMM slots in the following
order:
• RDIMM
o First: A and B
o Next: D and E
o Last: G and H
o Do not populate slots C, F, or I.
• UDIMM
o First: A and B
o Last: D and E
o Do not populate slots C, F, G, H, or I.
After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring
lockstep memory" on page 88).
Multi-processor Lockstep population order
For Lockstep memory mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
• RDIMM
o First: A and B
o Next: D and E
o Last: G and H
o Do not populate slots C, F, or I.
• UDIMM
o First: A and B
o Last: D and E
o Do not populate slots C, F, G, H, or I.
After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring
lockstep memory" on page 88).
Mirrored Memory population guidelines
For Mirrored Memory mode configurations, observe the following guidelines:
• Observe the general DIMM slot population guidelines (on page 43).
• Always install DIMMs in channels 1 and 2 for each installed processor.
• Do not install DIMMs in channel 3 for any processor.
Hardware options installation 46
• DIMMs installed on channel 1 and channel 2 of an installed processor must be identical.
• In multi-processor configurations, each processor must have a valid Mirrored Memory configuration.
• In multi-processor configurations, each processor may have a different valid Mirrored Memory
configuration.
Single-processor Mirrored Memory population order
For Mirrored Memory mode configurations with a single processor, populate the DIMM slots in the following
order:
• RDIMM
o First: A and B
o Next: D and E
o Last: G and H
o Do not populate slots C, F, or I.
• UDIMM
o First: A and B
o Last: D and E
o Do not populate slots C, F, G, H, or I.
After installing the DIMMs, use RBSU to configure the system for Mirrored Memory support ("Configuring
mirrored memory" on page 87).
Multi-processor Mirrored Memory population order
For Mirrored Memory mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:
• RDIMM
o First: A and B
o Next: D and E
o Last: G and H
o Do not populate slots C, F, or I.
• UDIMM
o First: A and B
o Last: D and E
o Do not populate slots C, F, G, H, or I.
After installing the DIMMs, use RBSU to configure the system for mirrored memory support ("Configuring
mirrored memory" on page 87).
Online Spare population guidelines
For Online Spare mode configurations, observe the following guidelines:
• Observe the general DIMM slot population guidelines (on page 43).
• DIMM configuration on each channel of a processor must be identical.
Hardware options installation 47
• Each processor must have a valid Online Spare configuration.
• In multi-processor configurations, each processor can have a different valid Online Spare
configuration.
Single-processor Online Spare population order
For Online Spare mode configurations with a single processor, populate the DIMM slots in the following
order:
• RDIMM
o First: A, B, and C
o Next: D, E, and F
o Last: G, H, and I
• UDIMM
o First: A, B, and C
o Last: D, E, and F
o Do not populate slots G, H, and I.
After installing the DIMMs, use RBSU to configure the system for online spare memory support ("Configuring
online spare memory" on page 88).
Multi-processor Online Spare population order
For Online Spare mode configurations with a multiple processors, populate the DIMM slots for each
processor in the following order:
• RDIMM
o First: A, B, and C
o Next: D, E, and F
o Last: G, H, and I
• UDIMM
o First: A, B, and C
o Last: D, E, and F
o Do not populate slots G, H, and I.
After installing the DIMMs, use RBSU to configure the system for online spare memory support ("Configuring
online spare memory" on page 88).
Installing DIMMs
CAUTION: To avoid damage to the hard drives, memory, and other system components, the air
baffle, drive blanks, and access panel must be installed when the server is powered up.
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
Hardware options installation 48
3. Remove the access panel (on page 21).
4. Remove the air baffle (on page 22).
5. Open the DIMM slot latches.
6. Install the DIMM.
7. Install the air baffle.
8. Install the access panel (on page 22).
9. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
10. Power up the server (on page 20).
After installing DIMMs, configure the AMP mode in RBSU ("HP ROM-Based Setup Utility" on page 86).
Redundant hot-plug power supply option
The server supports a second hot-plug power supply to provide redundant power to the system if the primary
power supply fails.
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the equipment.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or
power supply blank to cool before touching it.
Hardware options installation 49
WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the
power cord to the power supply until the power supply is installed.
CAUTION: Always install either a hot-plug power supply or a power supply blank into each bay
to maintain proper airflow and cooling in the server. Improper airflow can lead to thermal
damage.
Power supply configuration
CAUTION: All power supplies installed in the server must have the same output power capacity
to operate in redundant mode. Verify that all power supplies have the same part number and
label color. When the system detects mismatched power supplies, the system displays POST
messages, does not power on the new power supply, and remains in non-redundant mode.
Label color Output
Orange 750 W
Installing the redundant hot-plug power supply option
WARNING:
To reduce the risk of personal injury or damage to the equipment, the installation of
power supplies should be performed only by individuals who are qualified in servicing server
equipment and trained to deal with products capable of producing hazardous energy levels.
WARNING:
To reduce the risk of personal injury from hot surfaces, observe the thermal labels on
each power supply or module.
WARNING: To reduce the risk of injury from electric shock hazards, do not open power
supplies. Refer all maintenance, upgrades, and servicing to qualified personnel.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Be sure that you
are properly grounded (earthed) before beginning any installation procedure.
To install the component:
1. Identify the redundant power supply bay.
IMPORTANT: Power supplies for the model shown are hot-pluggable. When using the redundant
power supply option, it is not necessary to power down the server before removing or installing
a power supply.
Hardware options installation 50
2. Remove the power supply blank.
WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect AC
power cords to uninstalled power supplies.
3. Slide the power supply into the power supply bay until the release/lock lever clicks, securing the power
supply.
4. Connect the power cord to the power supply.
5. Using the retaining clip shipped with the server, secure the power cord to the power supply handle.
Securing the cord will ensure enough slack.
6. Connect the power cord to the AC power source.
7. Be sure that the power supply LED is illuminated green ("Rear panel LEDs and buttons" on page 10).
Redundant fan assembly option
To install the component:
1. Power down the server (on page 20).
Hardware options installation 51
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Remove the air baffle (on page 22).
5. Remove the fan from fan bay 1.5.
6. Install the removed fan in fan bay 2.
7. Install a fan from the option kit in fan bay 1.
8. Locate the fan 1 connector ("System board components" on page 11).
9. Remove the jumper from the fan 1 connector.
10. Connect the fan cables to the system board ("System board components" on page 11):
a. Fan 1 cable to fan 1 connector
Hardware options installation 52
b. Fan 2 cable to fan 2 connector
11. Install the air baffle.
12. Install the access panel (on page 22).
13. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
14. Power up the server (on page 20).
SAS or SATA hard drive option
CAUTION: For proper cooling, do not operate the server without the access panel, baffles,
expansion slot covers, hard drives, or blanks installed.
To install the component:
1. Remove the hard drive blank.
Hardware options installation 53
2. Prepare the drive for installation.
3. Install the hard drive.
4. Determine the status of the drive by observing the drive LEDs ("Hot-plug SATA or SAS hard drive LEDs"
on page 18).
5. Resume normal server operations.
Expansion hard drive cage option (hot-plug)
To install the component:
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
Hardware options installation 54
4. Remove the air baffle (on page 22).
5. Using a T-15 Torx screwdriver, remove the hard drive cage blank.
6. Install the expansion hard drive cage.
7. Connect the following cables to the expansion hard drive cage.
a. SATA controller cable
b. Hard drive data cable
c. An available power cable
Hardware options installation 55
The server is not shown for clarity.
8. Do one of the following:
o If using a SATA/SAS RAID controller, install the controller ("Installing expansion boards" on page
65).
o If using SATA cables, connect the cables to the system board, and then proceed to step 10.
9. Connect the SATA controller cable to the RAID controller.
10. Connect the hard drive data cable to a hard drive backplane connector on the system board ("System
board components" on page 11).
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
11. Install any hard drives or blanks ("SAS or SATA hard drive option" on page 52).
12. Install the air baffle.
13. Install the access panel (on page 22).
14. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
15. Power up the server (on page 20).
Expansion hard drive cage option (non-hot-plug)
To install the component:
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
Hardware options installation 56
4. Remove the air baffle (on page 22).
5. Using a T-15 Torx screwdriver, remove the hard drive cage blank.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
6. Using four of the surplus T-15 screws located on the non-hot-plug hard drive expansion cage, install the
non-hot-plug hard drives.
7. Connect the power and data cables to the non-hot-plug hard drive.
8. Install the non-hot-plug hard drive expansion cage.
Hardware options installation 57
Be sure to thread the cables through the rear of the non-hot-plug expansion cage into the server.
9. Connect the cables to the SATA connectors 1-4 on the system board ("System board components" on
page 11).
10. Install the air baffle.
11. Install the access panel (on page 22).
12. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
13. Power up the server (on page 20).
Removable media devices
This section provides the following information and procedures:
• Identifying guide screws (on page 58)
• SATA optical drive option (on page 58)
• USB tape drive option (on page 60)
• Full-height tape drive option (on page 62)
Hardware options installation 58
Identifying guide screws
When installing drives in the removable media bay, guide screws must be installed so that the drives align
correctly in the drive cage. HP has provided extra guide screws, located behind the side access panel.
Depending on the option, use 5.25 M3 metric screws or HD 6-32 shipping screws. The metric screws
supplied by HP are black.
SATA optical drive option
For clarity, the following illustrations include option cabling only.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To install the component:
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Remove the applicable media bay blank ("Remove the media bay blank" on page 23).
5. Identify the guide screws ("Identifying guide screws" on page 58).
Hardware options installation 59
6. Install the guide screws on the optical drive.
7. Install the optical drive.
8. Connect the power cable to the rear of the drive.
Hardware options installation 60
9. Connect the optical drive cable to the rear of the optical drive and to the SATA connector on the system
board.
10. Remove the applicable bezel blank from the bezel ("Remove a bezel blank" on page 24).
11. Install the access panel (on page 22).
12. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
13. Power up the server (on page 20).
USB tape drive option
For clarity, the following illustrations include option cabling only.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all bays are populated with either a component or a blank.
To install the component:
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Remove the applicable media bay blank ("Remove the media bay blank" on page 23).
5. Identify the guide screws ("Identifying guide screws" on page 58).
Hardware options installation 61
6. Install the guide screws.
7. Install the tape drive.
8. Connect the power cable to the rear of the drive.
Hardware options installation 62
9. Connect the USB tape drive cable to the rear of the drive and to the USB tape drive connector on the
system board.
10. Remove the applicable bezel blank from the bezel ("Remove a bezel blank" on page 24).
11. Install the access panel (on page 22).
12. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
13. Power up the server (on page 20).
Full-height tape drive option
For clarity, the following illustrations include option cabling only.
To install the component:
1. Power down the server (on page 20).
2. Do one of the following:
o Unlock and remove the bezel ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Remove the applicable media bay blanks ("Remove the media bay blank" on page 23).
IMPORTANT: For correct cabling, install the full-height tape drive in the top two slots.
5. Identify the guide screws ("Identifying guide screws" on page 58).
Hardware options installation 63
6. Install the guide screws.
7. Install the tape drive.
8. Install a SAS controller ("Installing expansion boards" on page 65).
9. Connect the power cable to the rear of the drive.
Hardware options installation 64
10. Connect the tape drive cable to the rear of the drive and to the SAS controller.
11. Remove the applicable bezel blanks from the bezel ("Remove a bezel blank" on page 24).
12. Install the access panel (on page 22).
13. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
14. Power up the server (on page 20).
Expansion board options
The server supports PCI Express and PCI-X expansion boards. Slot 1 is located on the optional PCI-X extender
board ("PCI-X extender board option" on page 66).
Slot Expansion
board type
Connector Maximum speed
1 PCI-X (optional) 64 bit, 3.3 V 100 MHz
2 PCI-X (optional) 64 bit, 3.3 V 100 MHz
3 PCIe1 x8 x1
4 PCIe2 x16 x16
5 PCIe2 x8 x4
6 PCIe2 x8 x4
Removing the expansion slot cover
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
Hardware options installation 65
4. Open the slot cover retainer.
5. Remove the slot cover.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless
all PCI slots have either an expansion slot cover or an expansion board installed.
Installing expansion boards
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the expansion boards.
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
Hardware options installation 66
3. Remove the access panel (on page 21).
4. Remove the expansion slot cover ("Removing the expansion slot cover" on page 64).
5. Install the expansion board, and then press firmly to seat the board in the connector.
6. Close the slot cover retainer.
7. Connect any required internal cables to the expansion board. See the documentation that ships with the
expansion board.
8. Install the access panel (on page 22).
9. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
10. Connect any required external cables.
11. Power up the server (on page 20).
PCI-X extender board option
1. Power down the server (on page 20).
2. Disconnect power cords from the power source.
3. Disconnect all power cords from the server.
4. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
5. Remove the access panel (on page 21).
6. Remove the air baffle (on page 22).
Hardware options installation 67
7. Remove the protective film from the PCI-X expansion cage bracket.
8. Disconnect the power cable from the extender board.
9. Using a T-10 Torx screwdriver, remove the six screws securing the extender board, and then remove the
extender board from the PCI-X expansion cage bracket.
10. Remove fan 3.
11. Install the extender board.
Hardware options installation 68
12. Connect the power extender cables, provided in the option kit, to the power cables in the server.
For clarity, the following illustration includes cabling only.
13. Install the riser board in expansion slot 5.
14. Connect the mini-SAS data cable to the extender board and to the riser board.
15. (Optional) Install expansion boards in the extender board ("Installing expansion boards" on page 65).
16. Install fan 3.
17. Install the air baffle.
18. Install the access panel (on page 22).
Hardware options installation 69
19. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
20. Connect all power cords to the server.
21. Connect power cords to the power source.
22. Power up the server (on page 20).
Storage controller option
IMPORTANT: For additional installation and configuration information, refer to the
documentation that ships with the option.
To install the component:
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Remove the air baffle (on page 22).
5. Install the storage controller ("Installing expansion boards" on page 65).
6. Connect the mini-SAS to mini-SAS cable, provided in the mini-SAS to mini-SAS cable option kit, to the
hard drive backplane and to the storage controller.
7. Install the air baffle.
8. Install the access panel (on page 22).
9. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
10. Power up the server (on page 20).
Battery-backed write cache battery pack option
CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove
the battery pack while an array capacity expansion, RAID level migration, or stripe size migration
is in progress.
CAUTION: After the server is powered down, wait 15 seconds and then check the amber LED
before unplugging the cable from the cache module. If the amber LED blinks after 15 seconds, do
not remove the cable from the cache module. The cache module is backing up data, and data is
lost if the cable is detached.
Hardware options installation 70
IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST
error message is displayed when the server is powered up, indicating that the battery pack is
temporarily disabled. No action is necessary on your part. The internal circuitry automatically
recharges the batteries and enables the battery pack. This process might take up to four hours.
During this time, the cache module functions properly, but without the performance advantage of
the battery pack.
NOTE: The data protection and the time limit also apply if a power outage occurs. When power
is restored to the system, an initialization process writes the preserved data to the hard drives.
To install the component:
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Install the storage controller, if not installed ("Installing expansion boards" on page 65).
5. Open the cache module latches.
6. Install the cache module on the controller.
Hardware options installation 71
7. Connect the cable to the cache module.
8. Install the battery pack.
9. Route the cable.
10. Install the access panel (on page 22).
11. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
12. Power up the server (on page 20).
FBWC module and capacitor pack option
CAUTION: Do not use this controller with cache modules designed for other controller models,
because the controller can malfunction and you can lose data. Also, do not transfer this cache
module to a different controller module, because you can lose data.
Hardware options installation 72
To install the component:
1. Back up all data.
2. Close all applications.
3. Power down the server (on page 20).
CAUTION: In systems that use external data storage, be sure that the server is the first unit to be
powered down and the last to be powered back up. Taking this precaution ensures that the system
does not erroneously mark the drives as failed when the server is powered up.
4. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
5. Remove the access panel (on page 21).
6. Install the FBWC module.
7. Connect the cable.
Hardware options installation 73
8. Install the capacitor pack.
9. Route the cable.
10. Install the access panel (on page 22).
11. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
12. Power up the server (on page 20).
SAS controller option
To install the component:
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Remove the expansion slot cover ("Removing the expansion slot cover" on page 64).
5. Install the SAS controller ("Installing expansion boards" on page 65).
6. Disconnect the SATA cable from the hard drive backplane and from the system board.
7. Connect the SAS cable to the hard drive backplane and to the SAS controller.
8. Install the access panel (on page 22).
9. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
10. Power up the server (on page 20).
Hardware options installation 74
Dedicated iLO 2 port module option
To install the component:
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Using a Phillips screwdriver, remove the dedicated iLO 2 connector module blank.
5. Install the dedicated iLO 2 management port module.
Hardware options installation 75
6. Using a T-15 Torx screwdriver, secure the dedicated iLO 2 management port module.
7. Install the access panel.
8. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
9. Connect a network cable to the module, as needed.
10. Power up the server (on page 20).
HP Trusted Platform Module option
Use these instructions to install and enable a TPM on a supported server. This procedure includes three
sections:
1. Installing the Trusted Platform Module board (on page 76).
2. Retaining the recovery key/password (on page 77).
3. Enabling the Trusted Platform Module (on page 78).
Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU) ("HP ROM-Based Setup
Utility" on page 86). For more information about RBSU, see the HP website
(http://www.hp.com/support/smartstart/documentation).
TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows®
BitLocker™ Drive Encryption feature. For more information on BitLocker™, see the Microsoft website
(http://www.microsoft.com).
CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines
can cause hardware damage or halt data access.
When installing or replacing a TPM, observe the following guidelines:
• Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system
board.
Hardware options installation 76
• When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption
technology. For security reasons, only the customer can enable these features.
• When returning a system board for service replacement, do not remove the TPM from the system board.
When requested, HP Service provides a TPM with the spare system board.
• Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security
rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the
system compromised and take appropriate measures to ensure the integrity of the system data.
• When using BitLocker™, always retain the recovery key/password. The recovery key/password is
required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.
• HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the
encryption technology feature documentation provided by the operating system.
Installing the Trusted Platform Module board
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Remove the air baffle (on page 22).
IMPORTANT: When removing a processor board to install a TPM, the processor, heatsink, and
DIMMs can remain installed on the processor board.
5. Remove the processor board, if necessary ("Remove the processor board" on page 24).
6. Locate the TPM connector ("System board components" on page 11).
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures
the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to ensure
the integrity of the system data.
Hardware options installation 77
7. Install the TPM board. Press down on the connector to seat the board ("System board components" on
page 11).
8. Install the TPM security rivet by pressing the rivet firmly into the system board.
9. Install the processor board, if removed ("Install the processor board" on page 25).
10. Install the air baffle.
11. Install the access panel (on page 22).
12. Do one of the following:
o Close or install the tower bezel, as needed.
o Slide the server back into the rack.
13. Power up the server (on page 20).
Retaining the recovery key/password
The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after
BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery
Hardware options installation 78
key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system
integrity.
To help ensure maximum security, observe the following guidelines when retaining the recovery
key/password:
• Always store the recovery key/password in multiple locations.
• Always store copies of the recovery key/password away from the server.
• Do not save the recovery key/password on the encrypted hard drive.
Enabling the Trusted Platform Module
1. When prompted during the start-up sequence, access RBSU by pressing the F9 key.
2. From the Main Menu, select Server Security.
3. From the Server Security Menu, select Trusted Platform Module.
4. From the Trusted Platform Module Menu, select TPM Functionality.
5. Select Enable, and then press the Enter key to modify the TPM Functionality setting.
6. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
7. Reboot the server.
8. Enable the TPM in the OS. For OS-specific instructions, see the OS documentation.
CAUTION:
When a TPM is installed and enabled on the server, data access is locked if you fail
to follow the proper procedures for updating the system or option firmware, replacing the system
board, replacing a hard drive, or modifying OS application TPM settings.
For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module
Best Practices White Paper on the HP website (http://www.hp.com/support).
For more information on adjusting TPM usage in BitLocker™, see the Microsoft website
(http://technet.microsoft.com/en-us/library/cc732774.aspx).
Cabling 79
Cabling
Non-hot-plug SATA hard drive cabling
Item Description
1 Media bay 11
2
Media bay 10
3 Media bay 9
4 Hard drive bay (hard drives 1-4)
5 Hard drive bay (hard drives 5-8)
Cabling 80
Non-hot-plug SATA/SAS hard drive cabling
Item Description
1 Media bay 11
2 Media bay 10
3 Media bay 9
4 Hard drive bay (hard drives 1-4)
Hot-plug SATA/SAS hard drive cabling
Item Description
1 Media bay 11
2 Media bay 10
Cabling 81
Item Description
3 Media bay 9
4 Hard drive bay (hard drives 1-4)
Non-hot-plug hard drive single power cabling
The hard drive backplane uses the 4-pin power connectors.
When connecting SATA hard drives, be sure to use the black SATA power connectors.
Item Description
1 Media bay 11
2 Media bay 10
3 Hard drive bay (hard drives 1-4)
4 Power supply
5 4-pin power connector (P14)
6 4-pin power connector (P2)
7 24-pin power connector
Cabling 82
Hot-plug hard drive single power cabling
The hard drive backplane uses the 4-pin power connectors.
When connecting SATA hard drives, be sure to use the black SATA power connectors.
Item Description
1 Media bay 11
2 Media bay 10
3 Hard drive bay (hard drives 1-4)
4 Power supply
5 4-pin power connector (P14)
6 4-pin power connector (P2)
7 24-pin power connector
Cabling 83
Non-hot-plug hard drive redundant power cabling
The hard drive backplane uses the 4-pin power connectors.
When connecting SATA hard drives, be sure to use the black SATA power connectors.
Item Description
1 Media bay 11
2 Media bay 10
3 Media bay 9
4 Hard drive bay (hard drives 1-4)
5 Hard drive bay (hard drives 5-8)
6 Power supply
7 4-pin power connector (P19)
8 16-pin power connector
9 4-pin power connector (P3)
10 8-pin power connector
11
24-pin power connector
Cabling 84
Hot-plug hard drive redundant power cabling
The hard drive backplane uses the 4-pin power connectors.
When connecting SATA hard drives, be sure to use the black SATA power connectors.
Item Description
1 Media bay 11
2 Media bay 10
3 Media bay 9
4 Hard drive bay (hard drives 1-4)
5 Hard drive bay (hard drives 5-8)
6 Power supply
7 4-pin power connector (P19)
8 16-pin power connector
9 4-pin power connector (P3)
10 8-pin power connector
11 24-pin power connector
Configuration and utilities 85
Configuration and utilities
Configuration tools
SmartStart software
SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent
way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting
in proven, reliable configurations.
SmartStart assists the deployment process by performing a wide range of configuration activities, including:
• Preparing the system for installing "off-the-shelf" versions of leading operating system software
• Installing optimized server drivers, management agents, and utilities automatically with every assisted
installation
• Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 91)
• Installing software drivers directly from the CD. With systems that have Internet connection, the
SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
• Enabling access to the Array Configuration Utility and Erase Utility (on page 90)
SmartStart is included in the HP Insight Foundation suite for ProLiant. For more information about SmartStart
software, see the HP Insight Foundation suite for ProLiant or the HP website
(http://www.hp.com/go/foundation).
SmartStart Scripting Toolkit
The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended
automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to
support ProLiant BL, ML, DL, and SL servers. The toolkit includes a modular set of utilities and important
documentation that describes how to apply these tools to build an automated server deployment process.
The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are
used to automate many of the manual steps in the server configuration process. This automated server
configuration process cuts time from each deployment, making it possible to scale rapid, high-volume server
deployments.
For more information, and to download the SmartStart Scripting Toolkit, see the HP website
(http://www.hp.com/servers/sstoolkit).
Configuration Replication Utility
CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate
hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration
Utility, when doing a scripted server deployment. CONREP reads the state of the system environment
variables to determine the configuration and then writes the results to an editable script file. This file can then
be deployed across multiple servers with similar hardware and software components. For more information,
Configuration and utilities 86
refer to the SmartStart Scripting Toolkit User Guide on the HP website
(http://h18004.www1.hp.com/products/servers/management/toolkit/documentation.html).
HP ROM-Based Setup Utility
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:
• Configuring system devices and installed options
• Enabling and disabling system features
• Displaying system information
• Selecting the primary boot controller
• Configuring memory options
• Language selection
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
the HP website (http://www.hp.com/support/smartstart/documentation).
Using RBSU
To use RBSU, use the following keys:
• To access RBSU, press the F9 key during power-up when prompted.
• To navigate the menu system, use the arrow keys.
• To make selections, press the Enter key.
• To access Help for a highlighted configuration option, press the F1 key.
IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does
not prompt you for confirmation of settings before you exit the utility. To change a selected setting,
you must select a different setting and press the Enter key.
Default configuration settings are applied to the server at one of the following times:
• Upon the first system power-up
• After defaults have been restored
Default configuration settings are sufficient for proper typical server operation, but configuration settings can
be modified using RBSU. The system will prompt you for access to RBSU with each power-up.
Auto-configuration process
The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.
NOTE: The server may not support all the following examples.
Configuration and utilities 87
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not
automatically configure the array. You must run ORCA to configure the array settings.
Drives installed Drives used RAID level
1
1
RAID 0
2 2 RAID 1
3, 4, 5, or 6 3, 4, 5, or 6 RAID 5
More than 6 0 None
To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.
By default, the auto-configuration process configures the system for the English language. To change any
default settings in the auto-configuration process (such as the settings for language, operating system, and
primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are
selected, exit RBSU and allow the server to reboot automatically.
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
the HP website (http://www.hp.com/support/smartstart/documentation).
Boot options
Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a supported boot device. During this time, you can do the
following:
• Access RBSU by pressing the F9 key.
• Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or
Inspect) by pressing the F10 key.
• Access the boot menu by pressing the F11 key.
• Force a PXE Network boot by pressing the F12 key.
BIOS Serial Console
BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU
remotely through a serial connection to the server COM port. The server that you are remotely configuring
does not require a keyboard and mouse.
For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the
Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).
Configuring mirrored memory
To configure mirrored memory:
1. Install the required DIMMs ("Installing DIMMs" on page 47).
2. Access RBSU by pressing the F9 key during power-up when the prompt is displayed.
3. Select System Options.
4. Select Advanced Memory Protection.
5. Select Mirrored Memory with Advanced ECC Support.
Configuration and utilities 88
6. Press the Enter key.
7. Press the Esc key to exit the current menu or press the F10 key to exit RBSU.
For more information on mirrored memory, see the white paper on the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
Configuring lockstep memory
To configure Lockstep memory:
1. Install the required DIMMs ("Installing DIMMs" on page 47).
2. Access RBSU by pressing the F9 key during power-up when the prompt is displayed.
3. Select System Options.
4. Select Advanced Memory Protection.
5. Select Lockstep with Advanced ECC Support.
6. Press the Enter key.
7. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
For more information on Lockstep memory, see the white paper on the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
Configuring online spare memory
To configure online spare memory:
1. Install the required DIMMs ("Installing DIMMs" on page 47).
2. When the prompt appears, access RBSU by pressing the F9 key during power-up.
3. Select System Options.
4. Select Advanced Memory Protection.
5. Select Online Spare with Advanced ECC Support.
6. Press the Enter key.
7. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.
For more information on online spare memory, see the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).
Option ROM Configuration for Arrays
Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.
The utility also provides support for the following functions:
• Reconfiguring one or more logical drives
• Viewing the current logical drive configuration
• Deleting a logical drive configuration
• Setting the controller to be the boot controller
If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the controller user guide.
Configuration and utilities 89
For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup
Utility User Guide on the Documentation CD.
Re-entering the server serial number and product ID
After you replace the system board, you must re-enter the server serial number and the product ID.
1. During the server startup sequence, press the F9 key to access RBSU.
2. Select the Advanced Options menu.
3. Select Service Options.
4. Select Serial Number. The following warnings appear:
WARNING! WARNING! WARNING! The serial number is loaded into the system during
the manufacturing process and should NOT be modified. This option should only
be used by qualified service personnel. This value should always match the
serial number sticker located on the chassis.
Warning: The serial number should ONLY be modified by qualified personnel.
This value should always match the serial number located on the chassis.
5. Press the Enter key to clear the warning.
6. Enter the serial number and press the Enter key.
7. Select Product ID. The following warning appears:
Warning: The Product ID should ONLY be modified by qualified personnel. This
value should always match the Product ID on the chassis.
8. Enter the product ID and press the Enter key.
9. Press the Esc key to close the menu.
10. Press the Esc key to exit RBSU.
11. Press the F10 key to confirm exiting RBSU. The server automatically reboots.
Management tools
Automatic Server Recovery
ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as
a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management
driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the
system periodically resets the timer. However, when the operating system fails, the timer expires and restarts
the server.
ASR increases server availability by restarting the server within a specified time after a system hang or
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager
number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.
ROMPaq utility
The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a
ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash
Components for Windows and Linux operating systems are available for updating the system firmware.
Configuration and utilities 90
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware
revisions.
For more information, see the Download drivers and software page for the server. To access the
server-specific page, enter the following web address into the browser:
http://www.hp.com/support/<servername>
For example:
http://www.hp.com/support/dl360g6
iLO 2 technology
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating
system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and
provides other server management functions.
Using iLO 2, you can:
• Remotely power up, power down, or reboot the host server.
• Send alerts from iLO 2 regardless of the state of the host server.
• Access advanced troubleshooting features through the iLO 2 interface.
• Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.
For more information about iLO 2 features (which may require an iLO Advanced Pack or iLO Advanced for
BladeSystem license), see the iLO 2 documentation on the Documentation CD or on the HP website
(http://www.hp.com/servers/lights-out).
Erase Utility
CAUTION:
Perform a backup before running the System Erase Utility. The utility sets the system
to its original factory state, deletes the current hardware configuration information, including
array setup and disk partitioning, and erases all connected hard drives completely. Refer to the
instructions for using this utility.
Run the Erase Utility if you must erase the system for the following reasons:
• You want to install a new operating system on a server with an existing operating system.
• You encounter an error when completing the steps of a factory-installed operating system installation.
To access the Erase Utility, use the System Erase button on the home screen of the SmartStart CD ("SmartStart
software" on page 85).
Redundant ROM support
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has
a single ROM that acts as two separate ROM images. In the standard implementation, one side of the ROM
contains the current ROM program version, while the other side of the ROM contains a backup version.
Configuration and utilities 91
NOTE: The server ships with the same version programmed on each side of the ROM.
Safety and security benefits
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for
any reason. This feature protects the existing ROM version, even if you experience a power failure while
flashing the ROM.
USB support
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by
the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.
Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:
• POST
• RBSU
• Diagnostics
• DOS
• Operating environments which do not provide native USB support
Internal USB functionality
An internal USB connector is available for use with USB drive keys only. This solution provides for use of a
permanent boot drive from a USB drive key installed in the internal connector, avoiding issues of clearance
on the front of the rack and physical access to secure data.
For additional security, you can disable the external USB connectors through RBSU. Disabling the rear USB
connectors in RBSU disables both rear USB ports.
Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and Linux
versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).
Configuration and utilities 92
HP Insight Diagnostics survey functionality
HP Insight Diagnostics (on page 91) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.
This functionality supports operating systems that may not be supported by the server. For operating systems
supported by the server, see the HP website (http://www.hp.com/go/supportos).
If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be
installed through the HP PSP ("ProLiant Support Packs" on page 93).
NOTE: The current version of SmartStart provides the memory spare part numbers for the server.
To download the latest version, see the HP website (http://www.hp.com/support).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
• From within HP SIM
• From within Survey Utility
• From within operating system-specific IML viewers
o For NetWare: IML Viewer
o For Windows®: IML Viewer
o For Linux: IML Viewer Application
• From within the iLO 2 user interface
• From within HP Insight Diagnostics (on page 91)
For more information, see the Management CD in the HP Insight Foundation suite for ProLiant.
Remote support and analysis tools
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:
• HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.
Configuration and utilities 93
• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.
Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
To download the software, go to Software Depot (http://www.software.hp.com).
Select Insight Remote Support from the menu on the right.
Keeping the system current
Drivers
IMPORTANT: Always perform a backup before installing or updating device drivers.
The server includes new hardware that may not have driver support on all OS installation media.
If you are installing a SmartStart-supported OS, use the SmartStart software (on page 85) and its Assisted
Path feature to install the OS and latest driver support.
If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version
that your server supports. To verify that your server is using the latest supported version, see the HP website
(http://www.hp.com/support). For more information, see the documentation provided with the SmartStart
CD.
If you do not use the SmartStart CD to install an OS, drivers for some of the new hardware are required.
These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded
from the HP website (http://www.hp.com/support).
To directly locate the OS drivers for a particular server, enter the following web address into the browser:
http://www.hp.com/support/<servername>
In place of <servername>, enter the server name.
For example:
http://www.hp.com/support/dl360g6 (http://www.hp.com/support/dl360g6)
ProLiant Support Packs
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/psp.html).
Operating System Version Support
For information about specific versions of a supported operating system, refer to the operating system
support matrix (http://www.hp.com/go/supportos).
Configuration and utilities 94
Change control and proactive notification
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.
For more information, refer to the HP website (http://www.hp.com/go/pcn).
Care Pack
HP Care Pack Services offer upgraded service levels to extend and expand bundled services with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. For more
information, see the HP website (http://www.hp.com/services/carepack).
Troubleshooting 95
Troubleshooting
Troubleshooting resources
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:
• English (http://www.hp.com/support/ProLiant_TSG_en)
• French (http://www.hp.com/support/ProLiant_TSG_fr)
• Italian (http://www.hp.com/support/ProLiant_TSG_it)
• Spanish (http://www.hp.com/support/ProLiant_TSG_sp)
• German (http://www.hp.com/support/ProLiant_TSG_gr)
• Dutch (http://www.hp.com/support/ProLiant_TSG_nl)
• Japanese (http://www.hp.com/support/ProLiant_TSG_jp)
Pre-diagnostic steps
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
IMPORTANT: This guide provides information for multiple servers. Some information may not
apply to the server you are troubleshooting. Refer to the server documentation for information on
procedures, hardware options, software tools, and operating systems supported by the server.
1. Review the important safety information (on page 95).
2. Gather symptom information (on page 97).
3. Prepare the server for diagnosis (on page 97).
4. Use the Start diagnosis flowchart (on page 100) to begin the diagnostic process.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Troubleshooting 96
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the ris
k of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching.
15.0 kg
33.0 lb
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe
local occupational health and safety requirements and guidelines for manual material
handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords to
completely disconnect power from the system.
Warnings and cautions
WARNING: Only authorized technicians trained by HP should attempt to repair this equipment.
All troubleshooting and repair procedures are detailed to allow only subassembly/module-level
repair. Because of the complexity of the individual boards and subassemblies, no one should
attempt to make repairs at the component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Troubleshooting 97
WARNING: To reduce the risk of electric shock or damage to the equipment:
• Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
•
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
• Unplug the power cord from the power supply to disconnect power to the equipment.
• Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
15.0 kg
33.0 lb
WARNING: To reduce the risk of personal injury or damage to the equipment:
• Observe local occupation health and safety requirements and guidelines for manual
handling.
• Obtain adequate assistance to lift and stabilize the chassis during installation or
removal.
• The server is unstable when not fastened to the rails.
• When mounting the server in a rack, remove the power supplies and any other
removable module to reduce the overall weight of the product.
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of
clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper
operation, plug the AC power cord into a properly grounded AC outlet only.
Symptom information
Before troubleshooting a server problem, collect the following information:
• What events preceded the failure? After which steps does the problem occur?
• What has been changed since the time the server was working?
• Did you recently add or remove hardware or software? If so, did you remember to change the
appropriate settings in the server setup utility, if necessary?
• How long has the server exhibited problem symptoms?
• If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
• Run HP Insight Diagnostics (on page 91) and use the survey page to view the current configuration or
to compare it to previous configurations.
• Refer to your hardware and software records for information.
• Refer to server LEDs and their statuses.
Prepare the server for diagnosis
1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and
humidity control. For required environmental conditions, see the server documentation.
Troubleshooting 98
2. Record any error messages displayed by the system.
3. Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys.
4. Power down the server and peripheral devices if you will be diagnosing the server offline. If possible,
always perform an orderly shutdown:
a. Exit any applications.
b. Exit the operating system.
c. Power down the server (on page 20).
5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the
server). Do not disconnect the printer if you want to use it to print error messages.
6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
software utilities, necessary to troubleshoot the problem.
o You must have the appropriate Health Drivers and Management Agents installed on the server.
To verify the server configuration, connect to the System Management homepage and select Version
Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up-to-date.
o HP recommends you have access to the server documentation for server-specific information.
o HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process. Download the current version of SmartStart from the
HP website (http://www.hp.com/servers/smartstart).
Performing processor procedures in the troubleshooting process
Before performing any troubleshooting steps that involve processors, review the following guidelines:
• Be sure that only authorized personnel perform the troubleshooting steps that involve installing,
removing, or replacing a processor.
• Always locate the documentation for your processor model before performing any steps that require
installing, removing, or replacing a processor. If you cannot locate the hard copy of the instructions that
shipped with the processor, see the processor ("Processor option" on page 35) instructions in this
document.
• Some processor models require the use of a processor installation tool, and specific steps are
documented to ensure that you do not damage the processor or processor socket on the system board.
For server models that have pins inside the processor socket, remember that THE PINS ON THE SYSTEM
BOARD ARE VERY FRAGILE AND EASILY DAMAGED. If you damage the socket, you must replace the
system board.
• Depending on the server model, the contacts may be on the processor or they may be inside the
processor socket. Never touch the contacts. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND
EASILY DAMAGED. If the contacts inside the processor socket are damaged, the system board must be
replaced.
• Always complete all other troubleshooting procedures before removing or replacing a processor.
Breaking the server down to the minimum hardware configuration
During the troubleshooting process, you may be asked to break the server down to the minimum hardware
configuration. A minimum configuration consists of only the components needed to boot the server and
successfully pass POST.
Troubleshooting 99
When requested to break the server down to the minimum configuration, uninstall the following components,
if installed:
• All additional DIMMs
Leave only the minimum required to boot the server—either one DIMM or a pair of DIMMs. For more
information, see the memory guidelines in the server user guide.
• All additional cooling fans, if applicable
For the minimum fan configuration, see the server user guide.
• All additional power supplies, if applicable (leave one installed)
• All hard drives
• All optical drives (DVD-ROM, CD-ROM, and so forth)
• All optional mezzanine cards
• All expansion boards
Before removing the components, be sure to determine the minimum configuration for each component and
follow all guidelines in the server user guide.
Always use the recommended minimum configuration above before removing any processors. If you are
unable to isolate the issue with the configuration above, you will then remove all all but one of the additional
processors.
CAUTION: Before removing or replacing any processors, be sure to follow the guidelines
provided in "Performing processor procedures in the troubleshooting process (on page 98)."
Failu
re to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.
Loose connections
Action:
• Be sure all power cords are securely connected.
• Be sure all cables are properly aligned and securely connected for all external and internal
components.
• Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are
routed correctly through the tray.
• Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
• If a device has latches, be sure they are completely closed and locked.
• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
Troubleshooting 100
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select
the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Server health LEDs
Some servers have an internal health LED and an external health LED, while other servers have a single
system health LED. The system health LED provides the same functionality as the two separate internal and
external health LEDs. Depending on the model, the internal health LED and external health LED may either
appear solid or they may flash. Both conditions represent the same symptom.
For the location of server LEDs and information on their statuses, see the server documentation on the HP
website (http://www.hp.com/support).
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 100)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 101)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
• Start diagnosis flowchart (on page 100)
• General diagnosis flowchart (on page 101)
• Server power-on problems flowchart (on page 103)
• POST problems flowchart (on page 106)
• OS boot problems flowchart (on page 108)
• Server fault indications flowchart (on page 109)
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item See
1 "General diagnosis flowchart (on page 101)"
2 "Power-on problems flowchart ("Server power-on problems flowchart" on
page 103)"
3 "POST problems flowchart (on page 106)"
4
"OS boot problems flowchart (on page 108)"
5 "Server fault indications flowchart (on page 109)"
Troubleshooting 101
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item See
1 "Symptom information (on page 97)"
2 "Loose connections (on page 99)"
3 "Service notifications (on page 100)"
4 The most recent version of a particular server or option firmware is
available on the HP Support website (http://www.hp.com/support).
Troubleshooting 102
Item See
5 "General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
6 Server maintenance and service guide, located on the Documentation CD
or the HP website (http://www.hp.com/products/servers/platforms)
7
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 95)"
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
8 "Breaking the server down to the minimum hardware configuration (on
page 98)" or in the HP ProLiant Servers Troubleshooting Guide located on
the Documentation CD or see "Troubleshooting resources (on page 95)"
9
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
•
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
10
"HP contact information (on page 123)"
Troubleshooting 103
Server power-on problems flowchart
Symptoms:
• The server does not power on.
• The system power LED is off or amber.
Troubleshooting 104
• The external health LED is red or amber.
• The internal health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Possible causes:
• Improperly seated or faulty power supply
• Loose or faulty power cord
• Power source problem
• Power on circuit problem
• Improperly seated component or interlock problem
• Faulty internal component
Item See
1 "Server health LEDs (on page 100)" and "Component identification (on
page 7)"
2
"HP Insight Diagnostics (on page 91)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
3 "Loose connections (on page 99)"
4 Server maintenance and service guide, located on the Documentation CD,
or the HP website (http://www.hp.com/products/servers/platforms)
5 "Integrated Management Log (on page 92)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
6 "Power source problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or see "Troubleshooting resources (on
page 95)"
7
•
"Power supply problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 95)"
•
Server maintenance and service guide, located on the Documentation
CD, or the HP website
(http://www.hp.com/products/servers/platforms)
8 "System open circuits and short circuits" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
Troubleshooting 105
Troubleshooting 106
POST problems flowchart
Symptoms:
• Server does not complete POST
NOTE: The server has completed POST when the system attempts to access the boot device.
• Server completes POST with errors
Possible problems:
• Improperly seated or faulty internal component
• Faulty KVM device
• Faulty video device
Item See
1 "Video problems" in the HP ProLiant Servers Troubleshooting Guide
located on the Documentation CD or see "Troubleshooting resources (on
page 95)"
2
KVM or iLO 2 documentation
3 "POST error messages and beep codes (on page 111)"
4 "Symptom information (on page 97)"
5 "Port 85 and iLO messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting resources
(on page 95)"
6 "Server health LEDs (on page 100)" and "Component identification (on
page 7)"
7 "Loose connections (on page 99)"
8 "General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
9 Server maintenance and service guide, located on the Documentation CD
or the HP website (http://www.hp.com/products/servers/platforms).
10 "Breaking the server down to the minimum hardware configuration (on
page 98)" or in the HP ProLiant Servers Troubleshooting Guide located on
the Documentation CD or see "Troubleshooting resources (on page 95)"
11
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 95)"
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
12 "HP contact information (on page 123)"
Troubleshooting 107
Item See
13
•
"Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
•
"Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
Troubleshooting 108
OS boot problems flowchart
Symptoms:
• Server does not boot a previously installed operating system
• Server does not boot SmartStart
Possible causes:
• Corrupted operating system
• Hard drive subsystem problem
• Incorrect boot order setting in RBSU
Item See
1 HP ROM-Based Setup Utility User Guide
(http://www.hp.com/servers/smartstart)
2 "POST problems flowchart (on page 106)"
3
•
"Hard drive problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 95)"
•
Controller documentation
4 "HP Insight Diagnostics (on page 91)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
5
•
"CD-ROM and DVD drive problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
•
Controller documentation
•
"Loose connections (on page 99)"
6 "General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
7
•
"Operating system problems" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
•
"HP contact information (on page 123)"
8 "Breaking the server down to the minimum hardware configuration (on
page 98)" in the HP ProLiant Servers Troubleshooting Guide located on the
Documentation CD or see "Troubleshooting resources (on page 95)"
9
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 95)"
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
10 "General diagnosis flowchart (on page 101)"
Troubleshooting 109
Server fault indications flowchart
Symptoms:
• Server boots, but a fault event is reported by Insight Management Agents
• Server boots, but the internal health LED, external health LED, or component health LED is red or amber
NOTE: For the location of server LEDs and information on their statuses, refer to the server
documentation.
Troubleshooting 110
Possible causes:
• Improperly seated or faulty internal or external component
• Unsupported component installed
• Redundancy failure
• System overtemperature condition
Item See
1
•
"Integrated Management Log (on page 92)" or in the HP ProLiant
Servers Troubleshooting Guide located on the Documentation CD or
see "Troubleshooting resources (on page 95)"
•
"Event list error messages" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 95)"
2 "Component identification (on page 7)"
3 "Server health LEDs (on page 100)"
4 System Management Homepage (https://localhost:2381)
5 "Power-on problems flowchart ("Server power-on problems flowchart" on
page 103)"
6 "HP Insight Diagnostics (on page 91)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
7
•
"Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or see "Troubleshooting
resources (on page 95)"
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
8
•
"Smart Array SCSI Diagnosis feature" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 95)"
•
Server maintenance and service guide, located on the Documentation
CD or the HP website
(http://www.hp.com/products/servers/platforms)
•
"HP contact information (on page 123)"
Troubleshooting 111
POST error messages and beep codes
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).
Troubleshooting 112
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary
information in the server documentation before removing, replacing, reseating, or modifying
system components.
Battery replacement 113
Battery replacement
If the server no longer automatically displays the correct date and time, you may need to replace the battery
that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
• Replace only with the spare designated for this product.
To remove the component:
1. Power down the server (on page 20).
2. Do one of the following:
o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 20).
o Extend the server from the rack (on page 21).
3. Remove the access panel (on page 21).
4. Remove the battery.
IMPORTANT: Replacing the system board battery resets the system ROM to its default
configuration. After replacing the battery, reconfigure the system through RBSU.
To replace the component, reverse the removal procedure.
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Regulatory compliance notices 114
Regulatory compliance notices
Regulatory compliance identification numbers
For the purpose of regulatory compliance certifications and identification, this product has been assigned a
unique regulatory model number. The regulatory model number can be found on the product nameplate
label, along with all required approval markings and information. When requesting compliance information
for this product, always refer to this regulatory model number. The regulatory model number is not the
marketing name or model number of the product.
Federal Communications Commission notice
Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio
Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic
devices, including computers, generate RF energy incidental to their intended function and are, therefore,
covered by these rules. These rules place computers and related peripheral devices into two classes, A and
B, depending upon their intended installation. Class A devices are those that may reasonably be expected
to be installed in a business or commercial environment. Class B devices are those that may reasonably be
expected to be installed in a residential environment (for example, personal computers). The FCC requires
devices in both classes to bear a label indicating the interference potential of the device as well as additional
operating instructions for the user.
FCC rating label
The FCC rating label on the device shows the classification (A or B) of the equipment. Class B devices have
an FCC logo or ID on the label. Class A devices do not have an FCC logo or ID on the label. After you
determine the class of the device, refer to the corresponding statement.
Class A equipment
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. Operation of this equipment in a residential area
is likely to cause harmful interference, in which case the user will be required to correct the interference at
personal expense.
Class B equipment
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
Regulatory compliance notices 115
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit that is different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio or television technician for help.
Declaration of conformity for products marked with
the FCC logo, United States only
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
For questions regarding this product, contact us by mail or telephone:
• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 530113
Houston, Texas 77269-2000
• 1-800-HP-INVENT (1-800-474-6836). (For continuous quality improvement, calls may be recorded or
monitored.)
For questions regarding this FCC declaration, contact us by mail or telephone:
• Hewlett-Packard Company
P. O. Box 692000, Mail Stop 510101
Houston, Texas 77269-2000
• 1281-514-3333
To identify this product, refer to the part, series, or model number found on the product.
Modifications
The FCC requires the user to be notified that any changes or modifications made to this device that are not
expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Cables
Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in
order to maintain compliance with FCC Rules and Regulations.
Canadian notice (Avis Canadien)
Class A equipment
Regulatory compliance notices 116
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
Class B equipment
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
European Union regulatory notice
Products bearing the CE marking comply with the following EU Directives:
• Low Voltage Directive 2006/95/EC
• EMC Directive 2004/108/EC
• Ecodesign Directive 2009/125/EC, where applicable
CE compliance of this product is valid if powered with the correct CE-marked AC adapter provided by HP.
Compliance with these directives implies conformity to applicable harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product
family and available (in English only) either within the product documentation or at the following HP website
(http://www.hp.eu/certificates) (type the product number in the search field).
The compliance is indicated by one of the following conformity markings placed on the product:
For non-telecommunications products and for EU harmonized telecommunications products, such as
Bluetooth® within power class below 10mW.
For EU non-harmonized telecommunications products (If applicable, a 4-digit notified body number is
inserted between CE and !).
Please refer to the regulatory label provided on the product.
The point of contact for regulatory matters is Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger
Strasse 140, 71034 Boeblingen, GERMANY.
Disposal of waste equipment by users in private
households in the European Union
Regulatory compliance notices 117
This symbol on the product or on its packaging indicates that this product must not be disposed of
with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical
and electronic equipment. The separate collection and recycling of your waste equipment at the
time of disposal will help to conserve natural resources and ensure that it is recycled in a manner
that protects human health and the environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local city office, your household
waste disposal service or the shop where you purchased the product.
Japanese notice
BSMI notice
Korean notice
Class A equipment
Regulatory compliance notices 118
Class B equipment
Chinese notice
Class A equipment
Laser compliance
This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic
transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance
with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser
Notice No. 50, dated June 24, 2007; and with IEC 60825-1:2007.
WARNING: Use of controls or adjustments or performance of procedures other than those
specified herein or in the laser product's installation guide may result in hazardous radiation
exposure. To reduce the risk of exposure to hazardous radiation:
• Do not try to open the module enclosure. There are no user-serviceable components inside.
• Do not operate controls, make adjustments, or perform procedures to the laser device other
than those specified herein.
• Allow only HP Authorized Service technicians to repair the unit.
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. These regulations apply to laser products
manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
Battery replacement notice
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not
properly handled. To reduce the risk of personal injury:
• Do not attempt to recharge the battery.
• Do not expose the battery to temperatures higher than 60°C (140°F).
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Batteries, battery packs, and accumulators should not be disposed of together with the general
household waste. To forward them to recycling or proper disposal, use the public collection system or
return them to HP, an authorized HP Partner, or their agents.
Regulatory compliance notices 119
For more information about battery replacement or proper disposal, contact an authorized reseller or an
authorized service provider.
Taiwan battery recycling notice
The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the
Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion.
Contact a qualified Taiwanese recycler for proper battery disposal.
Power cord statement for Japan
Electrostatic discharge 120
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
• Avoid hand contact by transporting and storing products in static-safe containers.
• Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
• Place parts on a grounded surface before removing them from their containers.
• Avoid touching pins, leads, or circuitry.
• Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
• Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.
• Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
• Use conductive field service tools.
• Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.
Specifications 121
Specifications
Environmental specifications
Specification Value
Temperature
Operating1 10°C to 35°C (50°F to 90°F)
Non-operating 30°C to 60°C (-22°F to 140°F)
Maximum rate of temperature
change
Operating 2,3 10°C/hr (18°F/hr)
Non-operating 20°C/hr (36°F/hr)
Relative humidity
(noncondensing)***
Operating 10% to 90%
Non-operating 5% to 95%
Maximum wet bulb temperature
(non-condensing)
Operating
28
°
C (82.4
°
F)
Non-operating 38.7°C (101.7°F)
Altitude
Operating2 3,050 m (10,000 ft)
Non-operating
9144 m (30,000 ft)
Maximum rate of altitude change
Operating 3,000 m (10,000 ft)
Non-operating 9,144 m (30,000 ft)
1 All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m
(10,000 ft) is applicable. No direct sunlight is allowed.
2 The type and number of options installed can limit the upper limit.
3 System performance may be reduced if operating with a fan fault above 30ºC (86ºF).
Mechanical specifications
Specification Value
Height 20.0 cm (7.87 in)
Depth (without bezel) 42.70 cm (16.81 in)
Width 61.30 cm (24.13 in)
Weight (no drives installed)
16.04 kg (35.37 lb)
Specifications 122
Power supply specifications
Depending on installed options, the server is configured with one of the following power supplies:
• HP ProLiant 750 W Power Supply
Specification Value
Input requirements
Rated input voltage 100 to 120 VAC, 200 to
240 VAC
Rated input frequency 50 Hz to 60 Hz
Rated input current 9.4 A at 100 VAC
4.7 A at 200 VAC
Rated input power 857 W at 100V AC input
852 W at 200V AC input
BTUs per hour 2924 at 100V AC input
2907 at 200V AC input
Power supply output
Rated steady-state power 750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
Maximum peak power 750 W at 100V to 120V AC input
750 W at 200V to 240V AC input
• HP ProLiant 460 W Power Supply
Specification Value
Input requirements
Rated input voltage
100 to 120 VAC, 200 to
240 VAC
Rated input frequency 50 Hz to 60 Hz
Rated input current 10.0 A at 100 VAC
5.0 A at 200 VAC
Rated input power 626 W at 100V AC input
676 W at 200V AC input
BTUs per hour 2306 at 100V AC input
2306 at 200V AC input
Power supply output
Rated steady-state power 460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Maximum peak power 460 W at 100V to 120V AC input
460 W at 200V to 240V AC input
Technical support 123
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Product identification number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
HP contact information
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
week. For continuous quality improvement, calls may be recorded or monitored.
o If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information
about Care Packs, refer to the HP website (http://www.hp.com/hps).
• In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will
ship that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts,
you will be charged for the travel and labor costs of this service.
Technical support 124
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that HP replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty,
HP requires that an authorized service provider replace the part. These parts are identified as "No" in the
Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour del