Hp Omnibook 800Ct Users Manual 800CS/CT PC Service Manual, F1360 90049

800CT to the manual 7fb783cd-6494-493d-92e0-dac34c65c2b7

2015-02-09

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Service Manual

HP OmniBook 800CS/CT

Notice

In a continuing effort to improve the quality of our products,

technical and environmental information in this document is

subject to change without notice.

Hewlett-Packard makes no warranty of any kind with regard to

this material, including, but not limited to, the implied warranties

of merchantability and fitness for a particular purpose. Hewlett-

Packard shall not be liable for errors contained herein or for

incidental or consequential damages in connection with the

furnishing, performance, or use of this material.

Hewlett-Packard assumes no responsibility for the use or

reliability of its software on equipment that is not furnished by

Hewlett-Packard.

As an ENERGY STAR partner, HP has determined that these

products meet the ENERGY STAR guidelines for energy

efficiency.

All Certifications may not be completed at product introduction.

Please check with your HP reseller for certification status.

This equipment is subject to FCC rules. It will comply with the

appropriate FCC rules before final delivery to the buyer.

ENERGY STAR is a service mark of the U.S. Environmental

Protection Agency. IBM and OS/2 are registered trademarks

and TrackPoint is a trademark of International Business

Machines Corporation. Pentium and the Intel Inside logo are

registered trademarks and MMX is a trademark of Intel

Corporation. Photo CD is a registered trademark of Kodak

Corporation. Microsoft, MS-DOS, and Windows are registered

trademarks, and the Genuine Microsoft Products logo is a

trademark of Microsoft Corporation in the United States of

America and in other countries. Sound Blaster is a trademark of

Creative Technology Ltd.

 Hewlett-Packard Company 1997.

without prior written permission is prohibited except as allowed

under copyright laws.

Printed in U.S.A.

F1360-90049

Table of Contents

List of Figures.............................................................................................................................iii

List of Tables..............................................................................................................................iv

Introduction .................................................................................................................................v

Product Overview........................................................................................................................1

What’s New .............................................................................................................................2

Product Features .....................................................................................................................3

Product at a Glance .................................................................................................................4

Product Comparisons...............................................................................................................6

Troubleshooting...........................................................................................................................3

Power-On Self-Test .................................................................................................................4

Beep Codes..........................................................................................................................4

Display Codes ......................................................................................................................5

OmniBook Diagnostics.............................................................................................................7

Running the diagnostics program..........................................................................................7

Main diagnostic screen.........................................................................................................7

Special test hardware requirements......................................................................................9

Loop Back Connectors........................................................................................................10

Command line options........................................................................................................12

User interface commands...................................................................................................13

Details on using the diagnostic tests ...................................................................................17

Desktop Management Interface (DMI)....................................................................................28

Description of DMI..............................................................................................................28

Contents of the DMI Package.............................................................................................28

Setup and Configuration ........................................................................................................31

SCU Main Screen...............................................................................................................31

System Menu Screen .........................................................................................................32

Password Configuration......................................................................................................34

Input/Output Menu Screen..................................................................................................35

Power Menu Screen ...........................................................................................................37

Default Menu Screen..........................................................................................................38

Exit Menu Screen...............................................................................................................39

Troubleshooting Tips..............................................................................................................40

OmniBook Components......................................................................................................40

CD ROM Drive Troubleshooting .........................................................................................45

Resolving Docking Station Operating Problems..................................................................46

Resolving OmniBook Docking Problems ............................................................................47

Hardware Repair .......................................................................................................................49

Battery (End User Replaceable).............................................................................................50

Memory (End User Replaceable) ...........................................................................................51

Hard Disk Drive (End User Replaceable) ..............................................................................53

Hard Disk Drive Breather Holes..........................................................................................57

Mouse (End User Replaceable)..............................................................................................58

Small Parts (End User Replaceable)......................................................................................59

Battery Latch......................................................................................................................59

I/O Door .............................................................................................................................59

Memory Cover....................................................................................................................59

PCMCIA Card Tray.............................................................................................................59

Rubber Feet .......................................................................................................................59

Keyboard (HP Authorized Service Providers Only) ................................................................60

Display (HP Authorized Service Providers Only)....................................................................62

CPU (HP Authorized Service Providers Only)........................................................................67

Heat Transfer Disk..............................................................................................................68

Logic PCA Board (HP Authorized Service Providers Only).....................................................70

Electronic Serial Number....................................................................................................70

Paw Active (HP Authorized Service Providers Only)..............................................................73

Other Components and Accessories (HP Authorized Service Providers Only)........................74

Appendix A - Technical Specifications.......................................................................................78

Mass Storage Specifications..................................................................................................78

Hard Disk Drive..................................................................................................................78

Floppy Disk Drive...............................................................................................................78

CD-ROM Drive...................................................................................................................79

System Resources.................................................................................................................80

System Interrupts (IRQs)....................................................................................................80

DMA Channels ...................................................................................................................81

Memory Map ......................................................................................................................81

I/O Addresses.....................................................................................................................82

Appendix B - Hewlett-Packard Password Removal Policy..........................................................83

Appendix C - Hewlett-Packard TFT Display Quality Statement..................................................85

Appendix D - OmniBook Diagnostics BIOS Checksums ............................................................86

Appendix E - OmniBook Diagnostics Error Messages................................................................87

Hewlett-Packard supplied test messages............................................................................87

Watergate Software supplied test messages ......................................................................90

Appendix F - Part Numbers .......................................................................................................95

iii

List of Figures

Figure 1 - OmniBook 800 External Features................................................................................3

Figure 2 - OmniBook 800 External Features (continued) .............................................................3

Figure 3 - Exploded Diagram.......................................................................................................4

Figure 4 - Main Diagnostic Screen...............................................................................................8

Figure 5 - Serial Loop Back Connector ......................................................................................10

Figure 6 - Parallel Loop Back Connector ...................................................................................10

Figure 7 - SCSI Loop Back Connector.......................................................................................10

Figure 8 - SyCard Solder Bridges ..............................................................................................11

Figure 9 - Sycard Test Results ..................................................................................................19

Figure 10 - Keyboard Test Screen.............................................................................................21

Figure 11 - Mouse Test Screen (text mode)...............................................................................23

Figure 12 - Mouse Test Screen (graphics mode) .......................................................................24

Figure 13 - Dock Keyboard Test Screen ....................................................................................27

Figure 14 - DMI Components.....................................................................................................29

Figure 15 - Removing the Battery..............................................................................................50

Figure 16 - 8- and 16-MB Memory Modules...............................................................................51

Figure 17 - New and Old 32-MB Memory Module (respectively) ................................................51

Figure 18 - Removing the Memory Module................................................................................52

Figure 19 - Hard Drive Screws...................................................................................................53

Figure 20 - Folding the Keyboard Open.....................................................................................54

Figure 21 - Hard Drive Removal................................................................................................54

Figure 22 - Hard Drive Removal (continued) .............................................................................55

Figure 23 - Hard Drive Insulator Flap.........................................................................................55

Figure 24 - Inserting the Hard Drive...........................................................................................56

Figure 25 - Proper Keyboard Flex Cable Position ......................................................................56

Figure 26 - IBM and Toshiba Hard Drive Breather Holes (respectively) .....................................57

Figure 27 - Removing the Mouse...............................................................................................58

Figure 28 - Keyboard Screws.....................................................................................................60

Figure 29 - Folding the Keyboard Open.....................................................................................60

Figure 30 - Keyboard Flex Cables .............................................................................................61

Figure 31 - Keyboard Flex Cable Placement .............................................................................61

Figure 32 - Bottom Case Screws and Rubber Feet ....................................................................62

Figure 33 - Keyboard Support Plate Screws ..............................................................................63

Figure 34 - Display Flex Cables.................................................................................................64

Figure 35 - Top Case and Display Removal ..............................................................................65

Figure 36 - Intel Inside Sticker Placement .................................................................................66

Figure 37 - Removing the CPU..................................................................................................67

Figure 38 - Heat Transfer Disk and Keyboard Support Insulator ................................................68

Figure 39 - CPU Thermal Coupling............................................................................................68

Figure 40 - Logic PCA Removal ................................................................................................71

Figure 41 - Grommet and Bushing Placement...........................................................................72

Figure 42 - Paw Active Removal ...............................................................................................73

List of Tables

Table 1 - Parts Identification........................................................................................................5

Table 2 - POST Beep Codes .......................................................................................................4

Table 3 - POST Display Codes....................................................................................................5

Table 4 - Diagnotic Command Line Options ..............................................................................12

Table 5 - Diagnostic Test Selection Commands ........................................................................13

Table 6 - Diagnostic Commands for Toggling Settings ..............................................................14

Table 7 - Diagnostic Hidden Commands....................................................................................15

Table 8 - Diagnostic Test Parameters........................................................................................16

Table 9 - System Menu Settings................................................................................................32

Table 10 - System Password Matrix ..........................................................................................34

Table 11 - Input/Output Menu Settings ......................................................................................35

Table 12 - Power Menu Settings................................................................................................37

Table 13 - Default Menu Settings ..............................................................................................38

Table 14 - Exit Menu Settings....................................................................................................39

Table 15 - OmniBook Troubleshooting Tips...............................................................................40

Table 16 - CD-ROM Troubleshooting Tips.................................................................................45

Table 17 - Hard Disk Drive Specifications..................................................................................78

Table 18 - Floppy Disk Drive Specifications...............................................................................79

Table 19 - CD-ROM Drive Specifications ..................................................................................79

Table 20 - Interrupts for F1171 - F1175 .....................................................................................80

Table 21 - Interrupts for F1360 ..................................................................................................80

Table 22 - DMA Channels for F1171 - F1175, and F1360..........................................................81

Table 23 - Memory Map for F1171 - F1175 ...............................................................................81

Table 24 - Memory Map for F1360 ............................................................................................81

Table 25 - I/O Address for F1171 - F1175 .................................................................................82

Table 26 - I/O Addresses for F1360...........................................................................................82

Table 27 - OmniBook F1171 - F1175 BIOS Checksums............................................................86

Table 28 - OmniBook F1360 BIOS Checksums.........................................................................86

Introduction

This document provides reference information for the HP OmniBook 800. It is intended to be

used by HP-qualified service personnel to help with the installation, servicing, and repair of these

HP OmniBook PCs.

It is a self-paced guide designed to train you to install, configure, and repair the OmniBook

Notebook PC. You can follow it without having any equipment available.

The following table lists additional sources where supplementary information can be obtained:

Resource Number/Address Comments

HP External Web http://hpcc998.external.hp.com/mcd/ No usage restriction

HP-MCD Internal Web http://webmcd.cv.hp.com Restricted to HP internet

access only

HP MCD Service

Engineer svc-eng_mcd@om.cv.hp.com Email address for service

related questions and

issues

Part 1

Product Overview

• What’s New

• Product Features

• Product at a Glance

• Product Comparisons

What’s New

This version of the HP OmniBook 800 Service Manual has been updated to include the HP

OmniBook 800 with MMX Technology (F1360A). The following is a list comparing the

technologies of the various models of the OmniBook 800.

Feature OmniBook 800 with MMX

(F1360) OmniBook 800

(F1171 - F1175)

Processor Intel Pentium 166-MHz with

MMX Technology Intel Pentium 100- and 133-

MHz processor

Cache 512-KB L2 256-KB L2

Video NeoMagic NM2093 128-bit

accelerated controller with

2MB video RAM and Zoom

Video

NeoMagic NM2070 128-bit

accelerated controller with

1MB RAM

PC Card CardBus support No CardBus support

Desktop Management

Interface Pre-installed DMI 1.1 software No DMI software installed

Advanced Power

Management APM 1.2 APM 1.1

Product Features

The following two illustrations point out the key external features of the OmniBook 800.

Figure 1 - OmniBook 800 External Features

1. Latch

2. Kensington security connector

3. Fn-key icon strip

4. Sound jacks

5. Card slots

6. Card-eject lever

7. On/Off key

8. Mouse

9. Mouse-eject button

10. Charging light

11. Display adjustments

18 17 16 15 14 13

Figure 2 - OmniBook 800 External Features (continued)

12. Docking/SCSI port

13. Parallel port connector

14. Infrared port (IrDA)

15. Serial port connector

16. Floppy drive port

17. VGA output connector

18. AC adapter socket

19. Reset button

20. Memory-expansion slot

21. Identification pocket

22. Battery

Product at a Glance

The following diagram represents all models of the OmniBook 800. Use Table 1 to identify each

part for the F1171 - F1175, and F1360 OmniBooks. Refer to the corresponding repair

procedure(s) in Part 3 for the exact placement of each component.

40 40

930

Figure 3 - Exploded Diagram

Table 1 - Parts Identification

DESCRIPTION PART

NUMBER EXCHANGE

PART NUMBER CUSTOMER

REPLACEABLE F1171 -

F1175 F1360

Only

1BATTERY - LI-ION F1121-80002 yes

2BATTERY LATCH F1170-40006 yes

3BUSHING F1170-40025 no

4CARD TRAY ASSY F1052-60005 yes

5CPU

CPU 100MHZ F1170-60919 F1170-69019 no

CPU 133MHZ F1170-60920 1170-69020 no

CPU 166MHZ F1360-60911 1360-69011 no

6DISPLAY

DISPLAY CSTN F1170-60902 F1170-69002 no

DISPLAY TFT F1170-60901 F1170-69001 no

DISPLAY TFT F1360-60901 F1360-69001 no

7DOOR - PIVOT LEFT F1052-40007 no

8EJECT ARM LEFT F1360-40005 no

9EJECT BUTTON LEFT F1170-40030 no

10 GROMMET F1360-40004 no

11 HARD DISK DRIVE

810MB HDD 0950-3084 F1191-69001 yes

1.44GB HDD 0950-3133 F1170-69012 yes

2.1GB HDD 0950-3193 F1360-69012 yes

12 I/O DOOR F1170-40010 yes

13 INSULATOR - CPU F1360-20007 no

14 KEYBOARD *no

15 KEYBOARD BOTTOMCASE

KEYBOARD BTMCASE F1170-60904 no

KEYBOARD BTMCASE F1360-60904 no

16 KEYBOARD TOPCASE

KEYBOARD TOPCASE F1170-60903 no

KEYBOARD TOPCASE F1360-60903 no

17 LOGIC PCA

LOGIC PCA 16MB F1170-60906 F1170-69006 no

LOGIC PCA 16MB F1360-60906 F1360-69006 no

18 MICROPHONE ASSY F1067-60012 no

19 PAW ACTIVE F1170-60909 no

20 PAW EJECT ARM F1170-40008 no

21 PAW EJECT BUTTON F1170-40005 no

22 PAW EJECT SPRING F1030-00016 no

23 PAW MECHANICAL 5061-4390 yes

24 PAW SHIELD F1170-00009 no

25 PIVOT DOOR SPRING F1030-00026 no

26 RAM DOOR F1170-40007 yes

27 RUBBER FEET - FALSE FOOT F1170-40009 yes

28 RUBBER FEET-SCREW COVER F1030-40018 yes

29 RUBBER HDD HOLE PLUG F1170-40018 yes

30 SCREW 2.0 X.4 6MM 0515-2396 yes

31 SCREW M1.6X.35X4 0515-2852 no

32 SCREW M2X.40X4.5WH 0515-2853 no

33 SCREW M2X.4X11.5WH 0515-2920 no

34 SCREW M2X.4X3.5WH 0515-2921 no

35 SCREW M2X.4X7PH T6 0515-2846 yes

36 SCREW M3X.5X5WH T6 0515-2847 yes

37 SPEAKER 9164-0422 no

38 SPRING EJECT LATCH F1030-00029 no

39 STANDOFF - HEX 0380-4606 no

40 TOPY SPRING NUT 0510-1634 no

Note, this is a partial parts list. For a complete parts list, please refer to Appendix F or the Product Support Plan.

* For a complete listing of localized keyboards, please refer to Appendix F or the Product Support Plan.

Product Comparisons

HP OmniBook 800

with MMX Technology HP OmniBook 800 HP OmniBook 5700

Size Closed 18.49 × 28.24 × 3.99 cm

(7.28 × 11.12 × 1.57 in) 18.49 × 28.24 × 3.99 cm

(7.28 × 11.12 × 1.57 in) 29.5 x 22.6 x 4.9 cm

(11.6 x 8.9 x 1.93 in)

Weight 1.77 kg (3.90 lb) 1.70 kg (3.75 lb) 3.27 kg (7.2 lb)

Processor 166-MHz Intel Pentium

with MMX Technology 100-, 133-MHz Intel

Pentium166- or 150-MHz Intel

Pentium with MMX

technology

Bus Architecture 32-bit PCI bus 32-bit PCI bus 32-bit PCI bus

Cache 512-KB external L2

cache 256-KB external L2

cache 512-KB burst-

synchronous L2 cache

Display Size • 10.4-inch TFT • 10.0-inch CSTN

• 10.4-inch TFT • 12.1-inch TFT

Display Resolution • SVGA TFT 800 x 600

x 64K colors • SVGA CSTN 800 x 600

x 256 colors

• SVGA TFT 800 x 600 x

256 colors

• XGA TFT 1024 x

768 x 64k colors

• SVGA TFT 800 x

600 x 16M colors

Pointing Device pop-up mouse pop-up mouse TrackPoint III

Video Bus Accelerated 128-bit PCI

bus Accelerated 128-bit PCI

bus 32-bit PCI bus

Video RAM 2MB 1MB 2MB

VGA-out Support • SVGA-out supports

1024×768×256 at 75

Hz and 800x600x64k

at 85 Hz

• MPEG software

support

• Zoomed Video

enabled

• SVGA-out supports up

to 1024×768×256

colors

• MPEG software support

• SVGA-out supports

up to 1024 x 768 x

64k colors

• Zoomed Video

enabled

Video Controller NeoMagic NM2093 NeoMagic NM2070 C&T 65554

Power • AC adapter 100 to 240

Vac (50 to 60 Hz) input

• 12 Vdc, 3.3 A output

• AC adapter 100 to 240

Vac (50 to 60 Hz) input

• 12 Vdc, 3.3 A output

• AC adapter 100 to

240 Vac (50 to 60

Hz) input

• 12 Vdc, 3.3 A output

Battery Type • 7.2 Vdc rechargeable

Lithium Ion battery • 7.2 Vdc rechargeable

Lithium Ion battery • 14.4-Vdc, 2.5-AH

rechargeable

Lithium-Ion battery

• Optional, 14.4-Vdc,

3.75-AH enhanced

Lithium Ion battery

Battery Life Battery life up to 3.0

hours. Battery life up to 3.0

hours. 1.75 to 2.5 hours with

one LiIon battery

(enhanced LiIon

battery adds 2.5 to

3.75 hours)

Recharge Rate Battery pack recharges

to high level in less than

2.5 hours using AC

adapter

Battery pack recharges to

high level in less than 2.5

hours using AC adapter

Battery recharges to

high level in 4 hours

using AC adapter

while PC is on or off

Advanced Power • Instant-on maintains • Instant-on maintains • Instant-on maintains

HP OmniBook 800

with MMX Technology HP OmniBook 800 HP OmniBook 5700

Management computer in ready-to-

work state for months

on a charge. Turn it on

again, and you're

instantly back where

you were.

• 2-minute low-battery

warning

• APM 1.2

computer in ready-to-

work state for months

on a charge. Turn it on

again, and you're

instantly back where

you were.

• 2-minute low-battery

warning

• APM 1.1

computer in ready-

to-work state for

weeks on a full

charge; returns you

to your application or

file instantly

• 2-minute low-battery

warning

• APM 1.2

Removable

Modules • Hard disk drive

• RAM

• Battery

• Hard disk drive

• RAM

• Battery

• Floppy disk drive

• Hard disk drive

• RAM

• Battery

Hard Disk Drive • 2.1-billion-byte

enhanced-IDE

• mode-4, PCI-bus

• 12.7 mm

• 810-million-byte, 1.44-

billion-byte enhanced-

IDE

• mode-4, PCI-bus

• 12.7 mm

• 3.0 billion-byte or 2.0

billion byte

enhanced- IDE

Floppy Disk Drive External ultra-thin,

three-mode floppy disk

drive (included with

product)

External ultra-thin, three-

mode floppy disk drive

(included with product)

Internal 3.5-inch, 1.44-

MB, standard

CD-ROM Drive Optional, external 8x

speed Optional, external 8x

speed Optional, internal, 10x

Memory • 16 MB standard VEDO

DRAM

• 60 ns

• upgradable to 80 MB

• 16-, 32-, 64-MB RAM

expansion cards

• 16 MB standard VEDO

DRAM

• 60 ns

• upgradable to 80 MB

• 8-, 16-, 32-, 64-MB

RAM expansion cards

• Self-refreshed FPM

DRAM

• 16 or 32-MB models,

expandable to 128

• 8-, 16-, 32-, and 64-

MB RAM cards

available

Audio • 16-bit Sound Blaster

Pro stereo compatible.

• Two built-in speakers

(not stereo sound)

• 16-bit Sound Blaster

Pro stereo compatible.

• Two built-in speakers

(not stereo sound)

• 16-bit with Sound

Blaster and MIDI

support

• Stereo sound via two

built-in speakers

IO Ports • 9-pin, 115,200-b/s,

RS-232 port

• 25-pin EPP/ECP

parallel port

• SVGA-out (up to 1024

× 768 × 256)

• 4 Mbps Fast IRDA

• Docking system

connector (dock is

optional)

• SCSI-2 port available

with accessory cable

(fits in docking port)

• Floppy drive port

• Headphone/stereo-out

• 9-pin, 115,200-b/s,

RS-232 port

• 25-pin EPP/ECP

parallel port

• SVGA-out (up to 1024 ×

768 × 256)

• 4 Mbps Fast IRDA

• Docking system

connector (dock is

optional)

• SCSI-2 port available

with accessory cable

(fits in docking port)

• Floppy drive port

• Headphone/stereo-out

• 9-pin, 115,200-bps,

RS-232 port

• 25-pin bidirectional

ECP/EPP parallel

port

• SVGA-out (up to

1024 x 768 x 64K)

• Fast-IR-IRDA

compliant @ 4Mbps

• Expansion bus

connector

• PS/2

keyboard/mouse port

• Headphone/stereo-

out port

HP OmniBook 800

with MMX Technology HP OmniBook 800 HP OmniBook 5700

port

• Stereo-in and

microphone ports

port

• Stereo-in and

microphone ports

• Stereo-in and

microphone ports

• MIDI/joystick port

PCMCIA • One Type III PCMCIA

slot (or use as two

Type II slots)

• Zoomed video support

in upper slot

• CardBus-ready

• One Type III PCMCIA

slot (or use as two Type

II slots)

• One Type III

PCMCIA slot (or use

as two Type II slots)

with 3.3-V or 5-V

support

• Zoomed video

support for lower slot

• CardBus support

Docking Optional docking system

with EPP/ECP parallel,

serial, VGA-out (up to

1024 × 768), keyboard,

PS/2 or Microsoft

mouse, and SCSI-2

ports; external floppy

connector; stereo out;

and standard half-length

ISA/PCI slot.

Optional docking system

with EPP/ECP parallel,

serial, VGA-out (up to

1024 × 768), keyboard,

PS/2 or Microsoft mouse,

and SCSI-2 ports;

external floppy

connector; stereo out;

and standard half-length

ISA/PCI slot.

Optional docking

system with one

PCI/ISA and one ISA

slot, parallel, serial,

SVGA-out (up to 1024

x 768 x 64k),

keyboard, PS/2

mouse, MIDI/joystick,

audio and SCSI-2

Pre-installed

Software • Microsoft Windows

for Workgroups 3.11

and MS-DOS 6.22

dual-loaded with

Windows 95

• User upgradable Plug

and Play BIOS

• APM 1.2

• Diagnostic Software

• HP PIM and Financial

Calculator

• DMI 1.1 under

Windows 95 with

TopTOOLS

• On-line documentation

• Microsoft Windows

for Workgroups 3.11

and MS-DOS 6.22

dual-loaded with

Windows 95

• User upgradable Plug

and Play BIOS

• APM 1.1

• Diagnostic Software

• HP PIM and Financial

Calculator

• SystemSoft CardLite

and Monarch PC card

software

• On-line documentation

• Microsoft

Windows for

Workgroups 3.11

and MS-DOS 6.22

co-loaded with

Microsoft Windows

95*

• User upgradable

Plug and Play BIOS

• Advanced Power

Management 1.2

• DMI 1.1 under

Windows 95 with

TopTools

• HP PIM and

Financial Calculator

• On-line

documentation

Security Features • 2-level password

protection

• Hardware-based hard

drive password

• Kensington lock slots

• System administrator

password

• PC ID

• EEPROM-based serial

number for DMI

tracking

• 2-level password

protection

• Optional hardware-

based hard drive

password

• Kensington lock slots

• System administrator

password

• PC ID

• 2-level password

protection

• Hardware-based

hard drive password

• Electronic serial

number

• PC ID (tattooing)

• Drive lock

• Kensington lock slots

Warranty Free three-year world-

wide warranty (1-year on Free three-year world-

wide warranty (1-year

HP OmniBook 800

with MMX Technology HP OmniBook 800 HP OmniBook 5700

battery and accessories) battery and accessories) on battery and

accessories)

Part 2

Troubleshooting

• Power-On Self-Test

• OmniBook Diagnostics

• Desktop Management Interface

• System Configuration Utility

• Troubleshooting Tips

Power-On Self-Test

The OmniBook 800 BIOS includes a Power-On Self-Test (POST) facility that tests a number of

hardware and firmware items in the unit at each cold-start (BOOT or RESET).

The OmniBook self-test alone should not be used to diagnose a hardware problem. If the self-

test results are absolutely clear and repeatable, confirm the results with at least two other non-

self-test failure symptoms.

Within POST, there are three kinds of messages:

• Error Messages – These messages appear when there is a failure in hardware,

software, or firmware.

• Informational Messages – These messages provide information to the user but

require no action.

• Beep Codes – This kind of warning sounds when POST errors occur and the screen

is not yet available.

Beep Codes

These multiple beep codes indicate a failure in a simple test of:

• a portion of base memory

• flash BIOS checksum

• a portion of conventional memory

• a portion of extended memory

If the unit fails to boot, ensure that

• all accessories are removed, including:

memory, floppy drive, docking station, modems and other PC Cards, printers,

external displays, pointing devices, and keyboard

• clean AC power is provided (no “chained” battery chargers or auto adapters), and

press reset.

If the unit still fails to boot, it requires service.

Beep codes are used to identify a POST error that occurs when the screen is not available.

Once the screen is operating, diagnostic messages are reported to the screen. There are beep

codes for both fatal and non-fatal system board errors.

Table 2 - POST Beep Codes

Beep Code Description

S-S-S-P-S-S-L-P The DMA page registers are faulty.

S-S-S-P-S-L-S-P The refresh circuitry is faulty

S-S-S-P-S-L-L-P The ROM checksum is incorrect

S-S-S-P-L-S-S-P The CMOS RAM test failed

S-S-S-P-L-S-L-P The DMA controller is faulty

S-S-S-P-L-L-S-P The interrupt controller failed

S-S-S-P-L-L-L-P The 8042 keyboard controller failed

S-S-L-P-S-S-S-P No video adapter was found

S-S-L-P-S-S-L-P No RAM installed. No message is displayed.

Display Codes

There are a number of Power On Self Test (POST) tests that are performed after the Beep Code

tests. Failure of one or more of these tests will result in a displayed failure code (such as

03044). It is extremely important not to interpret a failure code immediately as a hardware

failure. The failure should be confirmed with a clean boot. A clean boot is defined as pressing

the reset button after removing all accessories (including additional memory, floppy drive,

modems, PC cards, and printers) and providing a reliable power source. Note, make sure the

display is adjusted to be visible.

The following tables lists common PC error messages. Not all of these messages will appear on

every model of the OmniBook 800.

Table 3 - POST Display Codes

Message Possible Cause

CLOCK NOT TICKING CORRECTLY The real time clock is not ticking.

COLOR/MONO SWITCH INCORRECT The COLOR/MONO switch on the system

board is incorrect for the installed

hardware.

CMOS CHECKSUM INVALID - RUN SCU CMOS RAM information has been

corrupted and needs to be reinitialized via

the System Configuration Utility.

CMOS FAILURE - RUN SCU CMOS RAM has lost power and needs to

be reinitialized via the System

Configuration Utility.

FLOPPY CONTROLLER FAILED The floppy controller failed to respond to

the reset command. Power down the

system and check all appropriate

connections. It the floppy controller

continues to fail, you may need to replace

it.

FLOPPY DISK TRACK 0 FAILED The floppy drive cannot read track 0 of

the floppy disk in the drive. Try another

diskette. If the problem persists, you may

need to replace the floppy drive.

FLOPPY INFORMATION INVALID - RUN SCU The drive parameters stored in CMOS do

not match the floppy drives detected in

the system.

HARD DISK CONTROLLER ERROR The hard disk controller failed to respond

to the reset command. Possible

solutions: 1) Check the drive parameters.

2) Power down the system and check all

appropriate connections. If the problem

persists, you may need to replace the

hard disk controller.

HARDWARE INFO DOES NOT MATCH VIDEO

CARD - RUN SCU The video adapter type specified in

CMOS RAM does not match the installed

hardware.

KEYBOARD CONTROLLER FAILURE The keyboard failed the self-test

command. Check to see if the keyboard

controller is properly installed. If the

problem continues, replace the controller.

Message Possible Cause

KEYBOARD FAILURE The keyboard failed to respond to the

RESET ID Command.

MACHINE IS LOCKED - TURN KEY The system will not continue the boot

sequence until you insert the key into the

key lock and turn it.

NO BOOTABLE FLOPPY DRIVE 0 INSTALLED No bootable floppy drive was detected.

Possible solutions: 1) Power down the

system and check all appropriate

connections, cables, etc. 2) In

configurations where no floppy drive is

installed, run System Configuration Utility

and make sure the diskette drive

configuration item is set to “None”. 3)

Replace the diskette drive if necessary.

NO INTERRUPTS FROM TIMER 0 The periodic timer interrupt is not

occurring.

RAM PARITY ERROR AT LOCATION xxxx A RAM parity error occurred at the

specified (hexadecimal) location.

ROM AT xxxx (LENGTH YYYY) WITH NON-ZERO

CHECKSUM (zz) An illegal adapter ROM was located at

the specified address. An external

adapter (such as a video card) may be

causing a conflict.

TIME/DATE CORRUPT - RUN SCU The time and date stored in the real time

clock have been corrupted, possibly by a

power loss.

UNEXPECTED AMOUNT OF MEMORY - RUN SCU The amount of memory detected by

POST does not match the amount

specified in CMOS RAM.

CMOS RAM TEST FAILED A walking built test of CMOS RAM

locations 0E (Hex) - 3F (Hex) failed.

DMA CONTROLLER FAULTY A sequential read/write of the transfer

count and transfer address registers

within the primary and secondary DMA

controllers failed.

FAULTY DMA PAGE REGISTERS A walking bit read/write of the 16 DMA

controller page registers starting at

location 80 Hex failed.

FAULTY REFRESH CIRCUIT A continuous read/write test of port 61h

found that bit 4 (Refresh Detect) failed to

toggle within an allotted amount of time.

INTERRUPT CONTROLLER FAILED A sequential read/write of various

Interrupt Controller registers failed.

ROM CHECKSUM INCORRECT A checksum of the ROM BIOS does not

match the byte value at F000:FFFF.

OmniBook Diagnostics

The OmniBook diagnostics program provides an effective tool for diagnosing and isolating a

hardware problem. The diagnostics software is intended for use in concert with additional

troubleshooting methods to accurately determine the cause of trouble. The diagnostics program

is not designed for unassisted end customer use.

Diag is a DOS program developed to test the OmniBook 800 computer and docking station. For

the most part Diag is a stand-alone program, testing components and subsystems independently.

Some tests require “loopback” adapters for complete testing, and some tests require other

hardware (e.g. SCSI devices). Basic knowledge of running software is assumed.

Running the diagnostics program

A “clean boot” is the environment from which to run Diag. For a system that normally boots up

to Windows for Workgroups, press F5 at bootup. For a Windows 95 system, press Shift+F5.

Alternatively, the CONFIG.SYS and AUTOEXEC.BAT files may be modified to exclude drivers

and/or launch Diag if desired. Please note that the SCSI tests do require loading some drivers;

those drivers will be addressed in the context of those tests.

The diagnostic program is located in the c:\omnibook\diag directory and is invoked by typing

diag followed by the Enter key.

Main diagnostic screen

The OmniBook diagnostic program is controlled primarily from a single screen. The top two

thirds of the screen reports the tests selected and test results. The bottom third is used to scroll

test results as the tests run. Thirty tests are listed under the Menu heading. See Figure 4 for a

sample of the main diagnostic screen.

Tests selected for looped running show a test level of 1 to 3 to the left of the test name. When a

test ends, the status of the test and the date and time are reported. As a test runs, ongoing

status can be reported either on the same line as the test, or scrolled into the bottom region.

When looping tests are performed, the bottom line reports when the loops begun and which loop

is currently running. If a test ever fails, a red ‘x’ appears to the left of the test name. The

version of Diag is reported near the bottom of the display, as is the version of the BIOS.

External monitor colors can be checked at a glance with the RED GREEN and BLUE colored

text boxes.

Figure 4 - Main Diagnostic Screen

Running selected tests

Tests may be initiated individually, or as a group. Some tests may be run at different levels. In

general, tests that can take a long time to be fully checked have levels that permit testing more

quickly while still providing a reasonable level of testing. An unselected test has a <Space>

before the test name. A test at a quick level has a <1> before the test name. A standard level

test has a <2> before the test name. A long test has a <3> before the test name. Every test has

a standard level. Some tests also have a quick level, and some tests also have a long level.

Some have both quick and long.

Menu Status Date Time

2 CPU Ok 08/08 14:36:18

2 Cache Ok 08/08 14:35:20

1 RAM, motherboard 16 MB Ok 08/08 14:36:22

1 RAM, plug in 00 MB Ok 08/08 14:36:23

2 BIOS flash ROMS OK C-F=8676? Altera=E56C? Boot=C600? 08/08 14:36:25

2 CMOS Ok 08/08 14:36:26

Upper PC Card

Lower PC Card

2 Timers Ok 08/08 14:36:26

2 Real time clock Ok 08/08 14:36:30

2 IRQ controller Ok 08/08 14:36:31

2 DMA controller Ok 08/08 14:36:32

IR port

Serial port

Printer port

1 Hard disk 813Mb Ok 08/08 14:36:32

Floppy disk

2 Battery Bat=LiIo (OK) Chg=FC B%=60 Vb=8.17 Ta=57.2 08/08 14:36:33

SCSI loopback

1 Keyboard Ok 08/08 14:36:36

1 HP mouse Ok 08/08 14:36:36

2 Audio Ok 08/08 14:36:39

1 Display Ok 08/08 14:36:42

1 Docked device Ok: NOTHING. 08/08 14:36:42

SCSI CD ROM

SCSI Hard disk

Dock slots

Dock keyboard

Dock PS2 mouse

Dock EEPROM

Keyboard Power-On Selftest

Keyboard IRQ Test

Keyboard Interface Test

+3708 +3695

DSP Chip

DMA Channel

Interrupt Lines

Sound Output Test

Version 04 Jan 97, Bios 97/01/29 RED GREEN BLUE

ARROW keys select tests. ENTER or 1, 2, 3 runs test. Or press SPACE to mark

tests then ENTER to run them. F1 or ? gives help. DIAG /? Shows options.

loops=2/20. Last loop begun at 08/08 14:36:18

The name of the currently selected test is always shown inversed.

To help monitor the progress of testing, the LEDs (near the On button) blink about once per

second from green to off. If a test has failed the LEDs blink from red to off. When Diag finishes

testing, the LEDs blink rapidly. If the system locks up for some reason, the LEDs generally stop

blinking.

Alternative methods for running tests

Individual tests may be run by moving the highlight to the desired test and running it. Move the

highlight and run the tests by the following means:

Keyboard – cursor <Up> and <Down> keys to select, <Enter> to run. Also <Space> to specify a

test level, <Backspace> to cancel a test, <Esc> to exit Diag. Many other features and options

are also available from the keyboard.

Contrast/Brightness buttons – <Down> to select (mimics the Down key), <Up> to run (mimics

the Enter key). This is most useful on production units that have no keyboard. For checking

“Newton rings” during display testing, it is necessary to adjust the contrast. To have the contrast

keys operate normally, press both at once. To have them mimic the Down and Enter keys, press

both again.

Mouse – when the -m command line option is specified, use the top or bottom “bumper” to

select, and left button to run. Also use the right button to specify test level (space), right bumper

to cancel a test (Backspace), and left bumper to exit Diag (Esc).

Serial – same keys as with a keyboard, but from a remote system (HP 100LX, etc) connected

into the RS232 port on the OmniBook. The remote computer’s serial port should be configured

for 9600,N,8,1. The communication program Kermit is well suited to communicate with Diag, in

that it sends cursor and function key codes as PC key codes (e.g. <Up> transmits <NULL> then

<;>). Controlling Diag via the serial port permits the same level of control of modes and toggles

as does direct keyboard control. Please note that the serial test cannot be run when the serial

port is used for control (though the serial port gets a decent workout controlling Diag anyway).

Special test hardware requirements

The following tests require the following hardware to operate:

• The Upper/Lower PC Card tests require a Sycard test card and a modified

extender card.

• The IR port test requires another OmniBook 800 running the fast IR test.

• The Serial port test requires an HP RS-232 serial loop back connector.

• The Printer port test requires an HP parallel port loop back connector.

• The SCSI test requires an HP SCSI port loop back connector.

• The SCSI CD ROM test requires a CD ROM device connected by SCSI cable.

• The SCSI Hard disk test requires a Hard disk connected by SCSI cable.

• The Dock slots test are currently unimplemented.

• The Dock keyboard test requires a docking station and an external keyboard.

• The Dock PS2 mouse test requires a docking station and a PS2 mouse.

• The Dock EEPROM test requires a docking station.

Loop Back Connectors

In order to run the RS232 serial port, parallel port, and SCSI port self-test, a loop back connector

is needed. The loop back may be placed on either the OmniBook port or at the end of the

corresponding cable. This feature is also helpful in diagnosing a defective serial, parallel, or

SCSI cable.

Loop back connectors may be purchased or can easily be constructed. The following illustrations

identify the correct pin-out configurations for the serial, parallel, and scsi loop back connectors.

Figure 5 - Serial Loop Back Connector

Figure 6 - Parallel Loop Back Connector

Figure 7 - SCSI Loop Back Connector

PCMCIA Type III extender card

The PCMCIA test that makes use of SyCard Technology’s SyCard also requires an extender

card modified with two jumpers or with solder bridges. In order for the Sycard to be detected,

CD1- and GND must be shorted together, and GND with CD2- must also be shorted together.

These are both pairs of endmost pins on the extender. Once these jumpers or solder bridges are

added, the SyCard will successfully be detected and the SyCard tests can be performed. See

Figure 8.

Figure 8 - SyCard Solder Bridges

Solder Bridges

Command line options

When Diag is run, either from the command line, or from a batch file, a number of switches (or

options) may be included to “customize” the operation of Diag. Switches must be specified

separately, and must begin with either a - or a / character. Upper or lower case may be used as

desired. Switches may be used in any order. The switches, a brief description, and their use are

described below:

Table 4 - Diagnotic Command Line Options

Switch Description

-? Report the standard command line options available.

-! Report standard and hidden command line and keyboard commands available.

-cNxxxx Specify Nth ROM checksum. The “BIOS flash ROMs” test the flash memory for

correctness. In order for Diag to maintain usefulness in the face of new and

different BIOSes, a way is needed to specify the BIOS ROM values. Though the

test will not fail (as of this writing) if the checksums are not specified, a ‘?’ will show

after a sum to indicate checksum uncertainty. All three checksums must be

specified to fully qualify the ROMs. As an example, to test a build with the

960701.ROM, the user would enter: Diag -c121E9 -c2D631 -c3C600. Batch files

that need to work with both F1175 and F1360 OmniBooks may specify two

checksums after each switch, the first one for the F1175 and the second one for the

F1360. For example, to test the 970121 ROMs for both units, use the following

switches: -c1B7386A45 -c2DC8CDC8C -c316001600.

-d Select Dock tests only. For testers wishing to test docks, this switch restricts the test

shown to those that pertain to the dock only. The set of tests shown in this mode

include the following: Serial port, Printer port, SCSI loopback, Audio, Floppy disk,

Docked device, Dock keyboard, Dock PS2 mouse, Dock EEPROM.

-f Run Fast IR loopback mode on startup. The IR port test needs a computer running

in “passive” mode to send IR data back to the computer being tested. An IR test

station can be automated by having the passive computer run Diag with the -f option

in its AUTOEXEC.BAT file. The key <Alt+F> can also be used to put the computer

into passive mode. Press <Esc> to exit from passive mode.

-k<file> Run a Keyboard macro file. This switch is by far the most powerful and versatile in

that it lets the operator set up different configurations and test sequences and play

them back later just as though they were typing the commands from the keyboard.

For information on creating a keyboard macro file, see the <Alt+R> command.

-m Enable Mouse keyboard control. For units that do not have a keyboard, use this

option to control Diag with a mouse. For more information on this feature, see the

<Alt+M> command

-r<test#> Run nth test and return exit code. For testing from a batch file, this switch can be

used to run a single test and return the test result in the errorlevel. 0=pass, 1=fail,

2=aborted, 3=no loop/can’t run. Tests are specified by ordinal number counting

from 1 at the top. Use the -1, -2, -3 option below to set the test level.

-s Disable control via Serial port. By default, the serial port can be used to control

Diag via a host computer (running Kermit connected at 9600, N, 8, 1) when no

keyboard is available, the unit cannot be easily accessed for entering commands, or

remote automated operation is needed. Serial control is always automatically

disabled during the serial port test, but if the serial port is used for other activities,

use this switch to completely disable control.

-x Test for the eXtra key on foreign keyboards. Foreign keyboards have an extra key

to the left of the space key. To include this key in the internal keyboard test, add a -

X parameter when running Diag. Because the keyboard test is scancode based (not

ASCII character), the key names are NOT localized to their foreign equivalents.

Also some key caps have characters that cannot be displayed with the text

characters available. Therefore, when running the keyboard test on a foreign

keyboard, the POSITION of the key within the keyboard should match the

POSITION of the key shown on the display, not necessarily the character printed on

the key (although in nearly all cases, it does match). When -x is specified, the extra

key appears as >< before the SP key.

-1 Mark all tests for quickest test available. This has the same effect as using the <M>

command once and is mainly used with the -r switch.

-2 Mark all tests for standard test available. This has the same effect as using the <M>

command twice and is mainly used with the -r switch

-3 Mark all tests for longest test available. This has the same effect as using the <M>

command thrice and is mainly used with the -r switch.

EDOCK An undocumented/hidden Diag switch: Set the dock serial number. Use this

undocumented switch to set the dock serial number in the dock EEPROM. The date

and time must be valid, and the date must be Jan 1 1996 or later. The serial

number is set to the following code: MDDHHMMS where M is month 1-9 A-C, DD is

day 01-31, HH is hour 00-23, MM is minute 00-59, and S is seconds 0-5 (tens of

seconds only).

User interface commands

The user interface commands of the diagnostics program are divided into three groups:

commands that select tests, commands that toggle test settings, and commands that set test

parameters.

Commands for test selection

The following table describes the various commands used to select test within the diagnostics

program.

Table 5 - Diagnostic Test Selection Commands

Command Description

Down Highlight the next test. At the bottom, wrap to the top test.

Up Highlight previous test. At the top, wrap to the bottom test.

Home Highlight the top test.

End Highlight the bottom test.

Space Mark the highlighted test. Tests that permit multiple levels progress from the

quickest test to the longest test then back to not selected.

MMark all tests. If no tests are selected, <M> will select all tests to run at the

quickest possible level. Another <M> sets all tests to the standard level.

Another <M> sets the longest possible level. Another <M> unselects all tests. If

any other mixture of tests is selected all tests are unselected.

Enter Run all selected tests. <Enter> is used to begin running a group of selected

tests. If no tests are selected, the highlighted test is run at the standard level.

1 2 3 Run highlighted test ONLY (short, standard, long). If short or long is not

available for the specified test, the standard test is run.

<Backspace> Stop current test. The <Backspace> key is universally used to abort a test that

is running. Some tests may not be able to quickly respond to the keyboard and

it may be necessary to depress the key a few times or hold the key down for it to

be recognized.

Esc Exit Self-test. Upon exit, the Diag display is cleared and the DOS display is

restored. Every attempt is made to restore all settings to their previous state

upon exit (no reboot necessary in most cases).

Alt+F12 Dump the text screen to a file named DIAG.xxx where xxx begins at 000 and

increases by one each time another screen dump is captured. Screen dumps

from previous runs of Diag are preserved.

? or F1 Display a help screen of keyboard commands.

Commands for toggling test settings

The following table describes the various commands used to toggle test settings within the

diagnostics program.

Table 6 - Diagnostic Commands for Toggling Settings

Command Description

Ctrl+C Toggle battery Charging on/off. This command sends a request to the charging

software in the BIOS to enable charging / disable charging.

Ctrl+E Toggle ignore Errors on/off (continue after error when on). Normally Diag stops

looping when an error occurs, but with this command, Diag will continue to loop

until all requested loops are complete.

Ctrl+L Toggle Logging to disk file (errors, all, all+status, none). This command appends

results to the file DIAG.LOG on the current drive and directory from which Diag

was run. The data logged is either: 1) only tests which fail, 2) all tests results, 3)

all test results, and all messages shown in the lower status window, or 4) none.

For looping tests, the loop count and time is logged at the start of each loop. If a

floppy or hard disk critical error happens when logging results, the normal “Abort,

Retry, Ignore” message may not be visible depending on the display mode. A

special error handler has been incorporated into diag to handle this case. A

flashing message will appear on the top line should an error of this type occur.

Press A, R, or I to continue. If no keyboard is available, press the Contrast Up

button to Retry, or the contrast Down button to Ignore the error.

Ctrl+N Toggle Noise (beep & flash) at test completion. When a test or set of tests

completes, Diag waits for the user to enter more commands. To help notify the

operator of when this happens, use Ctrl+N to cause Diag to invert the display and

sound a noise until the user responds in some way.

Ctrl+P Toggle Power management on/off. Tests that require measuring power levels

may require that Power management be on or off. This can be controlled directly

with this command.

Ctrl+T Toggle between the four types of mouse tests. The HP mouse tests are 1) text

mode mouse test, 2) graphic mode sine wave mouse test, 3) combined text and

sine tests, and 4) graphic draw mode test.

Ctrl+V Toggle Verbose test status reporting. Some tests can report more detailed

information. These tests include: all dock related tests (reports voltages), the HP

and External mouse tests (reports x/y data and button status).

Ctrl+W Toggle printing to Wired serial port (errors, all, all+status, none). Like the

<Ctrl+L> command that logs results to disk, this command similarly logs results to

the com 1 serial port.

Alt+A Toggle cAche on/off. If it is necessary to disable the cache, use this command.

Processor level commands are used to perform this operation.

Alt+K Toggle miKe on & line off, mike off & line on, both off.

Alt+M Toggle program control with Mouse on or off. Like the -m command line option,

Alt+M enables controlling Diag with a mouse. The mouse actions listed below

have the following keyboard equivalents:

Mouse switch Key Action

Top Bumper <Up> Highlight previous test.

Bottom Bumper <Down> Highlight next test.

Left Button <Enter> Run current or selected tests.

Right Button <Space> Mark highlighted test.

Right Bumper <Backspace> Cancel currently running test.

Left Bumper <Esc> Exit Diag.

Alt+P Toggle ‘Prompt to retry test after a failure.’ Sometimes it is useful to trap failures

and give the operator another opportunity to run a test before logging the test as

failed. When this option is enabled, if a test failed (other than user aborted) the

user is prompted with “Retry test now?”. If <Y> is pressed, the test is immediately

run again and no logging whatsoever of the failure is recorded anywhere. This

option has been useful for running tests manually where test fixtures need to be

installed prior to testing.

Alt+R Record keystrokes in a file for configuring tests. Used to record keystrokes for

later recall, the user is prompted for the name of a file to store the keystroke

names in (note that the extension used with the keyfile is automatically set to

.KEY). Once a unique name has been entered, every key press is recorded to the

file (except keys pressed during the execution of an individual test) until <Alt+R>

is pressed again, or Diag is exited. If Diag is exited, the final <Esc> key is

included in the key file. Please note that macro files run when Diag first starts up,

and that any keys pressed before <Alt+R> is pressed will NOT be included. In

particular, keys that select tests or test settings should be avoided before

recording a keyboard macro file. If you wish to avoid having to wait until AFTER a

set of tests is run to save the keyboard macro file simply enter all the keys you

need UP TO WHERE YOU WOULD PRESS THE ENTER KEY. At this point,

press <Esc> to exit Diag, then use EDIT or another ASCII text editor to add

“<Enter>” to the end of the file.

Alt+S Toggle Suspend hard disk at end of test. The hard disk can either be left spinning

(default) at the end of its test, or spun down and stopped.

Alt+T Toggle 1000Hz Tone on/off. The PC speaker generates a 1000Hz tone when this

option is enabled.

Alt+V Toggle Videos used between both, external, and internal. Diag can drive either or

both displays. When Diag is first run, the currently selected displays continue to

function (whatever the user has specified). The first <Alt+V> enables both

displays, the second enables the external display only, and the third enables the

internal display only.

Alt+W Walk through tests. Sometimes it is useful to advance slowly through a particular

test. By enabling this option, Diag will beep and wait for a keypress each time the

test would normally just check to see if the <Backspace> key was pressed.

The following two-key commands are hidden from general use:

Table 7 - Diagnostic Hidden Commands

Command Description

Alt+E + Alt+C Set the lost mickey Count threshold. Use this command to specify the

minimum number of “lost mickeys” at which a mouse “mickey” error can occur.

The default value is 530 mickeys. See also the Alt+E + Alt+T command, and

the mouse test section.

Alt+E + Alt+D Show dock EEPROM serial number (hidden function). Use this command to

verify the dock serial number is set.

Alt+E + Alt+H Set the Horizontal lost calibration speed thresholds used in the graphic draw

mouse test. The defaults limits are 300 to 500.

Alt+E + Alt+V Set the Vertical lost calibration speed thresholds used in the graphic draw

mouse test. The defaults limits are 200 to 400.

Alt+E + Alt+M Set mouse bumper failure threshold. The default number of mickeys for this is

1000. The number reflects how much bumper compression is permitted before

a bumper is rejected.

Alt+E + Atl+S Set sine mouse test threshold. For mice that exhibit sine wave patterns along

the left side of the screen, use this key to specify how much will be tolerated.

The default value is 10.

Alt+E + Alt+T Set the lost mickey Time threshold. Use this command to specify the minimum

number of “timer tics” at which a mouse “mickey” error can occur. The default

value is 10 timer tics. See the Alt+E + Alt+C command and the mouse test

section.

Alt+E + Alt+Z Shell out from Diag to a command prompt. This can be used to run small

tasks, (e.g. copy files) without losing any current diagnostic settings. When

ready to return to Diag, type EXIT.

Commands for setting test parameters

The following table describes the various commands used to set test parameters within the

diagnostics program.

Table 8 - Diagnostic Test Parameters

Command Description

#Set loop count limit for looping tests. By default 1 loop is run. If 0 loops are

specified, Diag will loop indefinitely. Other values will loop for the count specified.

Ctrl+A Set wakeup Alarm delay after suspend. The OmniBook can be set to

automatically wake up after a suspend by setting a wakeup alarm of 1 to 59 hours,

minutes, or seconds. By default, no wakeup is scheduled. If an alarm delay has

been set and multiple test loops are set then Diag will automatically suspend at the

completion of each loop.

Ctrl+D Set loop Delay interval. By default, looped testing runs as rapidly as possible with

no delays between loops. This command lets the user specify that each loop of

testing start from 1 to 59 hours, minutes, or seconds after the previous loop

started. No delay will occur if the tests have already run for the specified delay

time (for example, if 2 minutes of delay are specified and the tests selected ran for

2 minutes 10 seconds, then no delay would occur at the end of the loop.

Ctrl+H Report System Hardware found. This test reports on various OmniBook

components. The following are reported: CPU speed (100, 133, 150, etc); Display

technology (TFT, DSTN); Hard disk capacity (814M, 1.4G, etc); Cache size (256,

512, etc) and state (ON,OFF); OS version (varies); system RAM (16M, 24M, …

80M); and disk volume id (varies).

Ctrl+R Set Retries before reporting disk error. By default, 5 retries are permitted before a

disk error is reported. Specifying fewer retries will detect marginal media more

quickly. A related feature of Diag regarding soft read errors (checksum errors), is

that these sectors will be written back to disk to repair the checksum error.

Ctrl+S Enter Suspend state. This command will put the OmniBook into an off state

similar to pressing the Off key. Once suspended, the OmniBook will remain off

indefinitely unless a wakeup alarm has been set with <Ctrl+A>.

Alt+B Set Brightness 0-255. Specify a display brightness from 0 to 255 with this

command. This exceeds the normal range permitted with the brightness buttons

and can result in a blank display. Repeat the command with a less extreme value

to restore the display.

Alt+C Set Contrast 0-255. Systems with a DSTN display can specify a display contrast

from 0 to 255. This exceeds the normal range permitted with the contrast buttons

and can result in a blank display. Repeat the command with a less extreme value

to restore the display.

Alt+D Set device type that should be found in the dock port. Once specified, the

“Docked device” test will only pass if the correct device is found. The OmniBook

dock port can accept either a SCSI cable for connection to a tower, or a dock

device. Specify N, S, or D when prompted for nothing, SCSI cable, or dock.

Alt+F Set Fast IR loopback mode. The fast I/R test requires two OmniBooks with their

I/R ports directed at each other. One OmniBook must be run in fast IR loopback

mode. To put an OmniBook into this mode either use this command or use the /f

command line option when starting Diag. To exit this mode press the <Esc> key.

Alt+I Enter Idle state. This command puts the OmniBook in a low power state while still

maintaining full readiness to run. Press any key to resume.

Alt+N Enter a Note to log to disk file. When logging to a disk file has been enabled with

<Ctrl+L>, this command can be used to permit entering a line of text, then logging

the text to the log file DIAG.LOG

Details on using the diagnostic tests

Details for the various tests are described below. The levels permitted for each test and a brief

note on hardware or other options are described.

Numerous tests involve pattern testing to determine if the hardware can accept the various data

combinations required. Tests that make use of 18 data patterns use the following pattern set:

0FFFFh, 00000h, 0F0F0h, 0AAAAh, 05555h, 08080h, 04040h, 2020h, 01010h, 00808h, 00404h,

00202h, 00101h, 01111h, 02222h, 04444h, and 08888h. These data patterns are used in place

of “walking bits”, “checkerboards”, and “bit stuck high/low”.

CPU

Level: 2. The CPU test contains numerous subtests as follows. The CPU register test writes the

18 data patterns to the registers and reads them back to verify correctness. The CPU arithmetic

test performs ACD, ADD, DEC, DIV, IDIV, IMUL, INC, MUL, SBB and SUB with 16 and 32 bit

operands. The CPU logical test performs AND, NOT, OR, and XOR with 16 and 32 bit operands.

The CPU string test performs LODS, MOVS, SCAS, and STOS with 16 and 32 bit operands.

The CPU interrupts / exceptions tests software interrupts and real-mode accessible exceptions; if

Diag is running in a DOS box, Windows prevents testing all exceptions but divide by 0. The

coprocessor tests the numeric coprocessor register stack, exception handling, arithmetic,

comparison, and transcendental operations. Failures are reported by register and operation. A

final test of CPU speed is performed to ensure measured speed is within 10% of the expected

value, values below this will fail the test.

Cache

Level: 2. This tests the translation lookaside buffer and the Pentium on-chip cache first with

this test to run.

RAM, motherboard

Levels: 1,2,3. The level 1 test performs an address test only with the 18 data patterns. The

level 2 test performs a pattern test, address test, bus throughput, and code test. The level 3 test

does what level 2 does except the pattern and address tests are repeated 10 times. The

operation of all tests depend on the presence or absence of XMS or EMS drivers. In general, if

there is no XMS and no EMS driver, then memory will be accessed directly in pseudo-32-bit

mode (i.e. with 4 GB selectors but from real code), if there is an XMS/EMS driver, the XMS

driver will be used to access memory. The recommended environment is real mode without

XMS or EMS drivers (i.e. a clean boot).

Pattern testing and address testing are similar. The pattern test sequentially writes the 18

patterns to memory and reads them back. The address test uses each individual memory

location as the pattern data, but otherwise the test functions just like a pattern test.

Base memory is always pattern/address tested in 16-KB blocks. Extended memory, if no

EMS/XMS drivers are present, will be tested in blocks of up to 1MB. The contents of the

memory is not preserved.

Bus throughput testing is only available for base memory. The test reads memory using a tight

REP LODSD loop, not checking the actual data, but looking out for parity errors (from the

memory, cache, and interface chips).

Code test is only available for extended memory. The test writes a 1-MB program to memory,

switches the CPU to protected mode and runs the program that is in extended memory. This

approach tests not only the data cache and fetch of a CPU, but also the code cache and fetch.

Exceptions and parity errors are also monitored in protected mode.

RAM, plug in

Levels: 1,2,3. These tests are identical to the RAM, motherboard tests except the RAM on the

plug in card is tested.

BIOS

Level: 2 - command line option. This tests the 256k bytes of flash ROM memory. Depending on

whether or not checksums are specified on the command line (with -C1xxxx -C2xxxx and -

C3xxxx) the test either confirms the checksums specified or just reports the checksums found. If

the checksums are unknown, run this test manually once to determine their value, then use these

values for regular testing by specifying the checksums reported on the command line when Diag

runs. The BIOS is logically divided into three sections named: C-F (BIOS memory C000:0000 to

F000:7FFF), Altera (BIOS memory F000:8000 to F000:BFFF), and Boot (BIOS memory from

F000:C000 to F000:FFFF).

CMOS

Level: 2. This tests CMOS addresses 010h - 03Fh of the nonvolatile real time clock CMOS RAM

with the 18 data patterns, and tests for a correct CMOS checksum.

Upper PC Card

Level: 2. This test uses the Sycard Technology PCMCIA test to check the TI PCI-1130,1131

controller. The controller is checked for I/O signals, VCC and VPP voltages, proper audio signal

generation, INPACK number generation, 3.3 and 5 volt operation and other aspects as detailed

in the following listing of a typical test result. Please note that during the Audio out test a 1KHz

tone should be heard. The Sycard test card is manufactured by Sycard Technology of Santa

Clara, California.

Figure 9 - Sycard Test Results

The OmniBook model F1360 supports zoom video and Cardbus. If a Sycard model 450

PCMCIA socket tester is found (in the upper slot only), a zoom video test will be run on that slot.

Lower PC Card

Level: 2. This test operates like the upper PC card test, but for the lower slot. Manual insertion

is generally required to test both slots.

Timers

Level: 2. This test checks that all three system timers are counting correctly, and that the control

lines of programmable clock 2 are functioning properly.

Real time clock

Level: 2. This test checks for generation of IRQ0, generation of interrupt 1C, time updates,

periodic interrupt, alarm interrupt, and time/date roll-over.

IRQ controller

Level: 2. This test checks the IRQ controllers’ mask register, request register, in-service register,

poll command, and EOI commands. Note that Windows prevents testing the poll command.

DMA controller

Level: 2. This test checks the DMA registers and page registers with the pattern registers, then a

DMA read/write transfer is tested. Note that Windows prevents testing the DMA controller.

IR port

Level: 2. This test requires a second OmniBook running in fast IR loopback mode. The second

OmniBook can be put in fast IR loopback mode either by running Diag with the /F command line

option, or by first running Diag then pressing Alt+F. When in loopback mode, all IR data

Sycard Technology PCCtest 27x/37x software v1.50a

Looking for Texas Instruments PCI-1130 PCI Controller…

TI PCI-1130 Found at Bus 00, Function 00, Device 04

TI PCI-1130 Successfully Configured for I/O address

3E0/3E1

Testing Slot 0

Socket Controller = Texas Instruments PCI-1130

Checking Socket Controller…............Passed

Power on delay (Vcc = 5 volt)….........Complete

Basic operational test…................Passed

Data pattern test….....................Passed

Address pattern test…..................Passed

Status bit pattern test…...............Passed

Wait bit test….........................Passed

Reset test…............................Passed

INPACK test…...........................Passed

Card voltage test….....................Passed

Audio out test…........................Complete

Power on delay (Vcc = 3.3 volt)….......Complete

Card voltage test (Vcc = 3.3 volt)…....Passed

Test completed with 0 errors - PASSED

received is echoed back to the host. The IR port is first tested in slow mode by sending /

receiving data packets at 115K baud. If this passes, then data packets are transmitted in high

speed at 1 megabit then 4 megabit. These IR transmission tests are repeated 3 times.

Serial port

Levels: 1,2. The level 1 test checks the internal operation of the serial port and does not require

a loopback. The internal registers are pattern tested to ensure the port can interrupt the system.

Then an internal loopback tests for proper internal character transmission. Finally, operation of

RTS, DTR, CTS, and DSR status signals are checked.

The level 2 test performs what level 1 does plus a test at various baud rates for successful

transmission of characters through a loop back connector.

Printer port

Level: 2. This test checks for command and data ports with the 18 data patterns, then uses the

parallel loopback connector for proper operation of signal lines and IRQ generation.

Hard disk

Levels: 1,2,3. The level 1 test checks to ensure the internal drive signals are functioning

correctly; if no errors occur the capacity of the drive is reported. The level 2 test checks all

sectors on the outermost and innermost tracks as follows: a sector of data is read, the data is

inverted and written, the data is read again and verified for correctness, finally the original data is

written back. At level 3, all data between the inner and outer tracks are read to ensure data

integrity. Any failure aborts further testing.

Note that the internal hard disk remaps the physical characteristics of the drive to a logical

collection of tracks, heads and sectors.

Floppy disk

Levels: 1,2,3. This test operates similarly to the hard disk test. Note that the level 1 test does

not require that the floppy disk be connected.

Battery

Level: 2. This test simply reports the status of the charging system: battery type (none or lithium

ion); charge state (NA - battery powered (no AC), NC - no charging, the battery is full, FC - fast

charging, TC - trickle charging, or EC - error charging); percent of battery charged (0 - 100);

battery voltage, and ambient system temperature (Celsius).

SCSI loopback

Levels: 1,2,3. The level 1 test requires a dock or SCSI cable, the devices are checked for

properly terminated signals. At level 2, an attached loopback device checks for opens and

shorts. At level 3, the level 2 test is run, then the user is prompted to remove the loopback, then

the level 1 test is run.

Keyboard

Levels: 1,2. The level 1 keyboard test checks that the keyboard responds appropriately to

commands sent from the CPU. The level 2 keyboard test also checks that each key functions

properly. The level 2 test passes when each key has been pressed or aborts if the <Space> or

<Esc> key is pressed three times in a row. The special keys that do not generate key codes (

<Fn>, <Contrast-Up>, and <Contrast-down> ) are tested after the other keys have been tested.

Press the key when prompted to complete the keyboard test. The display shown during the main

test mirrors the layout of the OmniBook keyboard.

Figure 10 - Keyboard Test Screen

HP mouse

Levels: 1,2. The HP mouse consists of a pop-up device with two mouse buttons. A sliding bar

holds this to the computer. Internal sensors detect when the mouse is against a top, bottom,

inner or outer edge. The output from the mouse is scaled so that moving the mouse from top to

bottom or left to right will match the physical dimensions of the display.

The level 1 checks that the mouse responds properly to reset and related commands. The level

2 test lets you operate the mouse and check for button, bumper, and motion activity in both

graphical or textual ways. The mouse test can be set to run in any of four modes selected using

the <Ctrl+T> key to toggle from mode to mode. The first and default mode presents the mouse

test screen used for testing general mouse movement, bumper, and button functionality. The

second mode is designed for measuring the “sine” mouse characteristics. The third mode runs

both the first and second modes. The fourth mode lets the operator draw on the screen similar

to how Paintbrush operates to test for button use and motion continuity. Each test is described

separately below.

Text mode mouse test

This is the default mouse test. The upper right corner of the screen shows the HP mouse, drawn

with line characters. In and around the mouse are names for mouse events. Initially, all events

are blinking to indicate that they have not been tested. When an event is active, it is displayed

in red text on a green background. After an event becomes inactive, it is displayed in green on a

black background.

The mouse is first tested in “I/O” mode: bumpers are observable as switches and do not cause

the mouse position to change (as is the normal case). After all switches have been operated and

the mouse moved in all directions, press a key to conclude the I/O mode test and begin the PS2

mode test. In the PS2 mode, the bumpers are no longer detectable switches but rather cause

Last Three Scan codes:

EC F1 F2 F3 F4 F5 F6 F7 F8 F9 F0 F1 F2 PS NL PA

1 2 3 4 5 6 7 8 9 0 - = BS HO

TB Q W E U T Y U I O P [ ] \ EN

CL A S D F G H H K L ; ‘ RT PU

SH Z X C V B N M , . / SH UP PD

CO AL `~ SP AL IN DE LE DO RI

>> Press SPACE Or ESC Three (3) Times To Exit. <<

the mouse position to change. Press both buttons and move the mouse in all directions, then

press a key again to exit the test. This will end the text mode mouse test.

IMPORTANT NOTE ON THE USE OF BOTH BUTTONS: any time both buttons are pressed

down, a release of just one button will NOT be recognized. BOTH buttons must be released to

clear the button status.

If verbose mode is enabled with Ctrl+V, then all switch changes are reported in a scrolling

window along the left edge. The following codes are used to report the various switches:

IN the left, or inner bumper is engaged

OUT the right, or outer bumper is

engaged

TOP the top bumper is engaged

BOT the bottom bumper is engaged

LEFT the left mouse button is engaged

RIGHT the right mouse button is engaged

Note: in PS2 mode, only LEFT and RIGHT are reported.

Whenever a button or switch engages or disengages, the current state of all switches and the

current mouse position is scrolled up into the display, and then the new state of the switches is

reported. If it is a button that is pressed, then the mouse position variables are also cleared to 0.

Mouse positions are indicated in a unit called mickeys, and there are roughly 2950 mickeys in

the horizontal (X) direction, and 1695 mickeys in the vertical (Y) direction. If the mouse is

moved very rapidly (faster than practical use will permit), signal loss occurs. To test for

acceptable signal strength the mouse should be moved right and left against both edge stops

repeatedly. After each full cycle, the time taken to complete the cycle together with the count of

lost mickeys is displayed in a table in the lower right portion of the screen. If the number of lost

mickeys is greater than the set limit and the time to complete the cycle is also longer than the set

limit, then Diag will report a MICKEY error. To clear the table of results (either to retest or run

the test in the perpendicular direction) press both mouse buttons simultaneously.

The TIC column reports the number of timer tics (1/18th of a second per tic) taken to move from

one bumper to the opposite one and back again. The CUR column reports the number of

mickeys off for the current motion cycle. The MIN column reports the minimum counts ever

recorded at that speed. The AVG column reports the average number of counts at that speed.

The MAX column reports the maximum counts ever recorded at that speed.

A sample screen dump for the text mode mouse test appears below. The results on the left half

of the display were generated from having verbose mode enabled with Ctrl+V. The results in the

lower right corner were generated by moving the mouse right and left against the bumpers.

Figure 11 - Mouse Test Screen (text mode)

Graphic mode mouse sine test

This mouse test is used to measure the maximum “sine effect” of the mouse. To select this test,

press <Ctrl+T> once before running the mouse test. When run, the screen switches to an

800x600 graphic mode, a blue box is drawn scaled to the expected distance the mouse can

move, and a prompt appears along top line as follows:

-10 +42 TOP

-3 OUT -1034 UP

+14 -46

+22 -95 BOT

-30 TOP +1635 LB RB

-3 +54

+21 -1688 BOT

-65 TOP +1640

+5 +48

+17 -658 BOT IN LEFT RIGHT OUT

-235 -4

+15 +93

+195 -688 BOT

+97 +25

-177 TOP +1639

+23 +48 DOWN

+411 -1145 BOT BOTTOM

+105 -33

+70 TOP +1667 Internal Mouse - I/O test

+8 +21 Move the mouse in all four directions.

+227 TOP -44 Press both mouse buttons.

+34 +47 Press the mouse against each edge stop

+169 -639 BOT Park the mouse when finished.

+42 -25 Press any key to exit the mouse test.

-44 TOP +1655

-15 +30

+129 OUT -730

+9 -24

-2815 -861 LEFT

-76 +22 20 43 43 43 43

+2802 OUT +145 19 12 12 12 12

+132 +166 17 2 2 2 2

-89 OUT -50 16 21 21 21 21

+89 +8 15 12 12 12 12

IN -2965 -223 14 48 27 47 66

+0 -25 13 69 40 67 93

IN +0 -16 12 91 0 45 91

-26 -19 11 21 21 56 81

+879 +39 RIGHT 10 40 40 40 40

+0 +2 9 41 1 23 71

+0 +0 LEFT 8 93 1 32 93

+0 +0 7 40 1 31 53

+0 -1 RIGHT 6 12 12 39 84

+0 +1 5 507 507 507 507

-1 -1 TIC CUR MIN AVG MAX

Figure 12 - Mouse Test Screen (graphics mode)

As the prompt indicates, to run this test, you must move the mouse to the corner where the white

box is displayed (initially the top right corner). When you activate BOTH bumpers at that corner,

the white box moves counterclockwise to the next corner. KEEP THE MOUSE PRESSED

AGAINST THE TOP BUMPER AS YOU MOVE. In order to ensure the mouse is moving in a

straight line, the mouse must stay in contact with the bumper. As you move the mouse, the path

of the mouse is drawn on the display. Move the mouse all the way to the top left corner and

press the mouse into the top left corner (careful not to press so hard that you “park” the mouse).

Once you engage BOTH bumpers at the new corner, the white box will advance to the next

corner. It is important to observe the white box to ensure that you have indeed engaged BOTH

bumpers at the corner you are moving to. To help you know when a bumper is engaged, a white

bar is displayed along an edge whenever the bumper for that edge is engaged. Continue to

move the mouse counterclockwise until you reach the lower right corner. At this point you should

see a red trail of dots indicating the path the mouse has traveled. This completes the first test

cycle. Now continue moving the mouse to the top right corner again to begin the second (and

last) test cycle. Blue is used during the second cycle to distinguish the first cycle from the

second. SUCCESSFUL OPERATION OF THIS TEST REQUIRES THAT THE MOUSE BE

MOVED TO THE CORNER WHERE THE WHITE BOX APPEARS; WHEN YOU GET TO THE

CORNER, GENTLY PRESS THE MOUSE INTO THE CORNER UNTIL BOTH BUMPERS ARE

ENGAGED. WHEN THIS IS DONE, THE WHITE BLOCK WILL ADVANCE TO THE NEXT

CORNER.

As the mouse moves, the status of the mouse is reported along the top line, for example:

Cycle=1/2, X=1050,Y=1, Err^=3 Errv=0 TopEdgeErr=0 BotEdgeErr=0

Cycle indicates which test cycle is in progress.

Xindicates the X position (0 is the left edge).

Yindicates the Y position (0 is the top edge).

Err^ indicates the current maximum error drift upward.

Errv indicates the current maximum error drift downward.

TopEdgeErr indicates the maximum total sine error along the top edge.

FOLLOW THE FROM CORNER TO CORNER. PRESS MOUSE INTO EDGE BUMPERS AS YOU MOVE.

BotEdgeErr indicates the maximum total sine error along the bottom edge.

When the two cycles are complete, the maximum of the top and bottom errors is compared

against a test threshold. If above, the test fails, else the test passes. The default threshold is 10

pixels. The threshold can be set with the command key <Alt+E><Alt+S>.

NOTE: for test stations that have no “bumpers” to indicate edge detection, the operator must

move the mouse to the top right corner, then press either mouse button to indicate the mouse is

in position. Proceed counterclockwise as normally, keeping the mouse pressed against the edge

of the test fixture.

Text mouse and graphic sine mouse tests selected.

This test simply combines the first and second mouse tests. Note that the sine test is not

repeated after the PS-2 text mode mouse test.

Graphic draw screen mouse test selected.

This test lets the operator draw on the display to visually inspect for the degree of mouse sine.

Hold the left button to draw in blue, the right to draw in yellow, and both to draw in green. The

cursor is a red heart shape. The prompt for the test is as follows:

LEFT=BLUE RIGHT=YELLOW BOTH=GREEN. ENTER OR ^ TO PASS, OTHERS FAIL

The raw mouse coordinate position is also reported to the right of the prompt. Additionally, as

bumper or button events occur, these events are reported on the right end of the top line as

rightward scrolling text that changes from white to red as new events occur. The characters L,

R, and four arrows pointing to each side indicate the event that has just occurred.

The mouse can be toggled between manual and automatic calibration. The current selection is

indicated by the word MANU or AUTO in the top left corner. Change the selection by pressing

the mouse into the top left corner. When manual calibration is selected, move the mouse to

each edge to calibrate the mouse (permit movement to all screen positions). When automatic

calibration is selected, move the mouse to an edge and hold it there to calibrate the mouse.

After drawing as desired, press <Enter> or the contrast up button (^) to indicate pass, any other

to indicate failure.

This test is can also be used for determining button signal strength at various positions on the

screen. Hold both buttons and draw to all regions of the display. Green dots only should appear

on the screen as you draw. Blue or yellow (or nothing at all) indicate button signal strength loss.

Mouse Calibration testing. To begin measuring lost calibration due to speed in the vertical

[horizontal] direction, move the mouse against the upper [left] edge and press the left mouse

button. The top line will prompt the operator to move the mouse in the selected direction. With

each sweep of the mouse the speed will be displayed within the expected speed range (e.g. a

speed of 400 when the low limit is 300 and the high limit is 500 shows as: 300<400<500 ). If the

speed is below the low limit the pixels are colored blue, if above the high limit they are colored

red, if within the limits they are colored white. To end speed testing with success, press <Enter>

or <Contrast_Up>. Press any other key to end with failure. To resume normal draw mode, move

the mouse to either the bottom or right edge and press the left button. If failure is returned, the

message “Vertical calibration lost”, or “Horizontal calibration lost” is reported.

Audio

Level: 2. This test checks the SoundBlaster compatible audio sound system. The DSP chip,

DMA Channel, and Interrupt Lines are checked for proper operation. An audible sound test

completes the test; a bong sound alternating between left and right speakers should be heard.

Display

Levels: 1,2,3. This test checks multiple display subsystems. When manual testing is done, the

display pixels are first tested with 7 operator-paced test patterns: one each for white, red, green,

blue, and black; then a vertical stripe pattern followed by a random display pattern. Press Enter

or Contrast Up to pass, Esc or Contrast Down to fail, until the automated test begins. The

automated display test first tests video memory by flipping to all video modes supported while

writing / reading the video buffer with the 18 test patterns. Lastly, the VGA controller registers

and VGA color-DAC registers are tested for proper operation.

Docked device

Levels: 1,2. The dock port can be left unconnected, connected to a SCSI tower via SCSI cable

or connected to a dock. The level 1 test simply reports what is connected. If a specific device

has been specified with the <Alt+D> command, then the test will report an error if anything other

than that which what was specified is found. If a dock is connected and level 2 is selected, then

the dock LED’s and latch are tested by blinking the selected LED and locking/unlocking.

Respond ‘Y’ or ‘N’ as prompted to pass or fail each test depending on the observed performance.

SCSI CD ROM

Levels: 1,2. This test checks a SCSI CD ROM using the MSCDEX API. Instead of a clean boot,

drivers must be loaded in CONFIG.SYS and AUTOEXEC.BAT. The following are a minimum

driver set to enable SCSI CD’s as well as SCSI hard disks. Note: the directories listed below are

the default.

CONFIG.SYS:

devicehigh=c:\scsi\aspi8xx.sys /v

devicehigh=c:\scsi\symcd.sys /d:aspicd0

devicehigh=c:\scsi\symdisk.sys

AUTOEXEC.BAT:

c:\windows\command\mscdex /d:aspicd0 /m:12 /l:H

The level 1 test does a quick random scan of the CD. The level 2 test does a linear scan,

random scan, and a funnel scan of the CD to test for proper operation.

SCSI Hard disk

Levels: 1,2,3. This test operates similarly to the hard disk test. If multiple SCSI hard disks are

present, only the first disk is tested. Load the SCSI hard disk drivers in CONFIG.SYS and

AUTOEXEC.BAT before running this test.

Dock slots

This test is unimplemented at this time.

Dock keyboard

Levels: 1,2. This test operates like the Keyboard test except that it uses a standard 101 key

keyboard connected to the dock. The display shown during this test mirrors the layout of a

standard 101 key keyboard. Its operation is similar to the internal keyboard test, but for an

external keyboard.

Figure 13 - Dock Keyboard Test Screen

Dock PS2 mouse

Levels: 1,2. This test operates much in the same way that the internal mouse test works.

Dock EEPROM

Level: 2. This test checks each of the 512 EEPROM bytes. Each byte is inverted and written,

then read back to ensure the inverted data is found. The original data is written back, restoring

the original data.

Last Three Scan codes:

EC F1 F2 F3 F4 F5 F6 F7 F8 F9 F0 F1 F2 PS SL PA

` 1 2 3 4 5 6 7 8 9 0 - = BS IN HO PU NL / * -

TB Q W E U T Y U I O P [ ] \ DL EN PD 7 8 9

CL A S D F G H H K L ; ‘ RT 4 5 6 +

SH Z X C V B N M , . / SH UP 1 2 3

CO AL SP AL CO LE DO RI 0 . EN

>> Press SPACE Or ESC Three (3) Times To Exit. <<

Desktop Management Interface (DMI)

The Desktop Management Task Force (DMTF) was founded in 1992 by a group of leading

computer manufacturers, including Hewlett-Packard, to define a standard method of managing

the physical and logical components of personal computers. The result of these efforts is the

Desktop Management Interface (DMI).

Description of DMI

DMI is basically a set of rules for accessing information about a personal computer. Using DMI,

an application program can determine, for example, which hardware and software components

are present in a personal computer, the operating system that is being used, and the number of

accessory board slots that are available. Using the DMI interface, a local or remote application

program can check what hardware and software components are installed on your computer,

how well they are working, and whether any needs replacing.

All this information is stored in a special Management Information Format (MIF) file, installed on

each personal computer as part of the DMI package. The MIF file specifies information about

components at two levels:

• Groups contain all the information concerning a particular hardware or software

component. If more than one component of the same type is present, as is often the

case with serial ports and hard disk drives, a group is repeated.

• Attributes are specific items of information relating to a group. Attributes of the Mouse

group, for example, include the number of mouse buttons and the name and version

number of the mouse driver being used.

Hewlett-Packard has developed a number of extensions to DMI to allow the enhanced features

of HP OmniBook Notebook PCs to be managed with DMI. These extensions cover:

• Administrator and user passwords.

• Tattooing: a string of characters that uniquely identifies the computer.

Note: The DMI software package included with the OmniBook can only be used with the HP

OmniBook Notebook PC.

For full details of the structure of the MIF file, including an explanation of the meaning of the

fields of groups and attributes and how to write an application program that accesses this

information, you can access the DMTF FTP server ftp.dmtf.org or the DMTF Web Pages at the

URL www.dmtf.org .

Contents of the DMI Package

The DMI software and associated documentation is supplied either pre-installed on the

OmniBook’s hard disk drive or on two flexible disks. The contents of the package are the same

in both cases.

Since the information accessed by the DMI software is specific to a particular computer, it must

be installed on each computer separately.

The following software is supplied with the DMI package:

• A Microsoft Windows utility, SETUP.EXE, to install and initialize the DMI software.

• A Windows utility, HP TopTools. After DMI is installed, this utility can be used to display

information about the computer through the DMI.

• A Management Information Format (MIF) file. This file contains information about

everything on the computer that can be controlled using DMI facilities, and is initialized

during installation.

• A component code, identifying the version of MIF file to use for specific models of HP

OmniBook Notebook PCs.

• Windows-compatible DMTF Service Layer software, which controls access to the DMI.

• A client agent. The HP Remote DMI Agent is a DMI application and also a network

server-side stream-based application. The Remote Agent is listening for Remote

Application connection requests. If the main window of the Remote Agent is hidden, then

no icon will appear on the screen when it is running.

Figure 14 provides a visual representation of the many components of the DMI package.

Management Applications

Management Interface (MI)

Service Layer

Component Interface (CI)

MIF

Database

Management

console

Desktop

management

application

LAN

management

application

Modem

Word

processor

Hard disk

CD-ROM

Spreadsheet

Printer

Manageable Products

Installation

or setup

program

Support

application

Figure 14 - DMI Components

Installing the DMI Package from Windows 95

The DMI package is included with the OmniBook, but it must be properly installed before it can

be used. The following steps explain how.

To install the DMI preloaded on the hard disk:

• Start Windows 95, if it is not already running.

• Click on “Start”.

• Go to “Programs - HP DMI”.

• Select and run “SETUP”.

To alternatively install the DMI from floppy disks;

• Copy the DMI software from the \omnibook\drivers\win95\dmi directory of either the hard

disk or Recovery CD to two floppy diskettes (copy contents of the \disk1 subdirectory to

diskette #1 and contents of the \disk2 subdirectory to diskette #2).

• Start Windows 95, if it is not already running.

• Insert diskette #1 into the floppy drive.

• Select and run the SETUP program from the diskette #1.

Uninstalling the DMI Package from Windows 95

• Go to the HP DMI group.

• Launch the program “Uninstall DMI”.

• Reboot the PC.

Using the DMI Interface

For a complete explanation of how to fully take advantage of DMI, the following documentation

is provided with the OmniBook:

• A README.TXT file.

• A Windows online help file describing Hewlett-Packard’s implementation of DMI (group and

attribute definitions). Since not all Hewlett-Packard enhanced features are supported on all

models, this document also describes any restrictions that apply.

Setup and Configuration

The System Configuration Utility (SCU) is an operating system independent pop-up

program. It can only be accessed at boot-time by pressing F2.

SCU Main Screen

System Menu Screen

Table 9 - System Menu Settings

Setting Parameters Default Comment

Date and Time… Day; Month;

Year; Hour;

Minute; Second

n/a Enter appropriate settings for time

and date.

Boot Devices…

Boot Device FDD First; HDD

First FDD First Booting from HDD first is useful for

protecting a computer from

becoming infected by a boot-sector

virus.

CardBus Mode Legacy; Disable;

CardBus Mode Legacy Available only on F1360.

Determines the BIOS power up

mode for the CardBus controller.

Boot Configuration Full; Boot

devices only;

Auto-detect

Auto-Detect Fully configures all PnP devices;

Boot devices only is used with

Win95; Auto-detect will configure

for the loaded OS.

Fast Boot Selected; not

selected Not selected Fast Boot skips RAM test.

Force PCI Bridge

Configuration Selected; not

selected Not selected Configure PCI bridge for use with

Windows NT 3.51. Do not select

this option for other operating

systems.

Hot Dock: OS

Configure PCI Selected; not

selected Not selected Available only on F1360. Allows

the OS to configure PCI devices at

hot-dock.

Docking Messages Selected; not

selected Selected Not available if Boot devices only

is selected in Boot Devices

submenu.

Passwords…

Password options…

User Password

required to: Turn ON,

Always;

Turn ON, after

FN-OFF;

Undock;

Save Setup

changes

selections Password is required before

proceeding beyond the selected

items, and is ALWAYS required to

save changes to these

checkboxes.

Admin Password

required to save

changes to PC ID

Selected; not

selected Not selected Admin password can be used in

place of any user password.

Disable hard disk

drive lock Selected; not

selected Not selected Check to remove password locking

of hard drive.

Set Admin password none Allows entry of Admin password.

Set User password none Allows entry of User password.

PC Identification blank The text entered (max of 4 lines of

24 chars) will be displayed at boot.

Enable Cache Selected; not

selected Selected Enable cache for faster

performance.

Status Panel Enable Selected; not

selected Selected Enable status panel.

Status Panel

Settings…

Status Panel

Position Upper left; Lower

left; Upper right;

Lower right

Lower right Determine where status panel

appears in the display.

Items to Show in SP Determine what items are

displayed in the status panel, and

when they are displayed

Battery Status Always; Never;

Only when low. Always

Keyboard Status Always; Never;

Only when

locked.

Only when

locked

Hard Drive Status Always; Never;

Only when active Only when

active

Password Configuration

The Password Options dialog allows the User and an Administrator to control access to certain

portions of the OmniBook.

If an Administrator Password is set, then modification of the PC Identification Strings or some

SCU settings may be restricted by checking the appropriate checkboxes. Note that even if an

Administrator Password is required to Save setup changes, the User Password (and its

associated options) can still be changed without knowing the Administrator Password.

The Save setup changes option does not apply to changing PC Identification (PCID) Strings.

The ability to change PCID strings can only be restricted by the Save modifications to the PC ID

texts checkbox available under Admin Password.

If the User Password is set, then access to the machine may be restricted (at every turn-on, or

only at turn-ons after the machine was turned off by pressing FN+OFF). Also, if Undock is

checked, a password will be required before the machine can be undocked. Also, the User

Password may be required before some changes to the SCU, even if no Administrator Password

has been entered.

The following table illustrates which SCU settings are subject to password protection.

Table 10 - System Password Matrix

SCU Feature Password Never

Required Password may

be Required

Date/Time X

Boot Devices User or Admin

PC ID Admin only

Status Panel X

HDD Configuration User or Admin

COM Ports User or Admin

LPT Port/LPT Type User or Admin

Keyboard Setup X

External Devices X

Power Management X

Basic/Advanced Audio User or Admin

User PW or User PW Options User or Admin

Admin PW when none

currently exists User

Admin PW or Admin PW

Options (Admin PW exists) Admin

As mentioned above, PC Identification can only be password-protected via the Administrator

Password PC ID option.

Any time a password is required, the Administrator password (if defined) may be entered,

however, only the Administrator password may be (successfully) entered to satisfy the

conditions checked in the Administrator Password required to: group box.

Input/Output Menu Screen

Table 11 - Input/Output Menu Settings

Setting Parameters Default Comment

COM Ports…

Serial Port: None

COM1, Addr 3F8, IRQ 4

COM2, Addr 2F8, IRQ 3

COM3, Addr 3E8, IRQ 4

COM4, Addr 2E8, IRQ 3

COM1, Addr

3F8, IRQ 4 The serial port will be

mapped to the selected

COM port. The actual

settings will also depend

on the operating system

and Boot Configuration.

LPT Port

Printer Port None

LPT1, Addr 378, IRQ7

LPT2, Addr 278, IRQ5

LPT1, Addr

378, IRQ7 The parallel printer port

will be mapped to the

selected LPT port. The

actual settings will also

depend on the operating

system and Boot

Configuration.

LPT Type

Port Definition Standard AT (Centronics)

Bidirectional (PS-2) Bidirectional

(PS-2) Select the parallel port

definition.

Keyboard Setup…

Key Delay ¼ sec; ½ sec; ¾ sec; 1

sec ½ sec Select the delay period to

wait (after a key is

pressed) before it will

begin to repeat.

Setting Parameters Default Comment

Key Repeat

Rate 2 cps; 6 cps; 10 cps; 15

cps; 20 cps; 30 cps 10 cps Select the rate at which

keys will be repeated when

they are held down longer

than the Key Delay period.

Keyboard

Numlock Selected, Not selected Not selected Start computer with NUM

LOCK enabled.

External Devices…

VGA Display

device External VGA if attached,

LCD off;

Both external VGA and

LCD

External

VGA if

attached,

LCD off;

When ‘External VGA…’ is

selected, if an external

VGA monitor is detected, it

will be enabled and the

LCD will be turned off.

When ‘Both external

VGA…’ is selected, both

are ALWAYS on.

Force

recognition of

external VGA

Selected; Not selected Not selected Available only when Both

external VGA and LCD is

selected.

Enable External

FN Key Selected; Not selected Selected When enabled, CTRL +

ALT on external keyboard

acts as FN key.

Ignore External

Pointing Device Selected; Not selected Not selected This will ignore any

external pointing device.

Audio Port…

Basic Audio…

Disable internal Selected; not selected. Not selected. Disabling internal sound

board removes any

possible conflict with a

sound board installed in

the dock.

Beeper volume: 0-7 4

Audio volume 0-7 4Sets master volume, not

volume ceiling.

Advanced Audio… If Boot devices only is

Audio selected in Boot Devices

IRQ 5, 7, 9, 10 5menu, then the Advanced

DMA

Channel 0, 1, 3 1Audio menu will be

Address 220, 230, 240, 250 220 disabled.

Wave 2 Audio

IRQ 11 11 IRQ is fixed at 11

DMA 0, 5, 6 5

Video Stretched Selected; not selected Not Selected Option available on F1360

only. Set video to

Stretched or Centered

mode (if hardware

capable).

Enabled IrDA IR Selected; not selected Selected Allocate resources needed

to enable IrDA Infrared

Port.

Power Menu Screen

Table 12 - Power Menu Settings

Setting Parameters Default Comment

Power Controls

CPU Power

Management Maximum;

Moderate; None Maximum Determine the amount of CPU-related

power savings.

Auto Turn-off

w/Battery: Never; after 1, 2, 3,

4, 5, 10, 15, 20, or

30 minutes

after 3 minutes When the system has been idle for the

selected period, the computer will be

turned off. (Battery power only.)

HDD power-

down

w/Battery:

Never; after 1, 2, 3,

4, 5, 10, or 15

minutes

1 minute The hard disk will be powered down if

there has been no disk access for the

selected period. Hard disk power will

be restored when the disk is needed

again. (Battery power only.)

Auto Turn-off

w/AC: Never; after 1, 2, 3,

4, 5, 10, 15, 20, or

30 minutes

Never The hard disk and display are powered

down if there is no disk access or user

input for the selected period. Hard

disk power is restored when the disk is

needed again. Display power is

restored when the ON key is pressed.

Enable audio

power savings Selected; Not

selected Not selected Enables power-down of audio analog

when idle. Also shuts off line-in.

Port Activity

Auto Turn-off,

Even if Active IRQ3, IRQ4, IRQ5,

IRQ7, IRQ9,

IRQ10, IRQ11,

IRQ15

none selected

(all selected on

F1360 only)

Indicate IRQ activity that should be

ignored with regard to automatic turn-

off.

Default Menu Screen

Table 13 - Default Menu Settings

Setting Parameters Default Comment

Factory Default

Settings n/a Restore current setup to factory default

settings (except password and PC

Identification).

Restore Settings n/a Restore current setup to settings at

SCU startup (except password and PC

Identification).

Exit Menu Screen

Table 14 - Exit Menu Settings

Setting Parameters Default Comment

Save n/a Save settings and exit SCU. The OmniBook will

automatically reboot.

Quit n/a Exit SCU without saving settings.

Version

Info… n/a Report current BIOS version info.

Troubleshooting Tips

This section provides various troubleshooting tips for the OmniBook 800 and its accessories. As

with all troubleshooting, these tips should be combined with other techniques and tools to

effectively diagnose hardware issues.

OmniBook Components

The following table lists various symptoms of several OmniBook components. Troubleshooting

techniques are then listed for both Call Center and Repair Center Personnel.

Table 15 - OmniBook Troubleshooting Tips

Symptom Call Center Repair Center

Mouse

Cursor moves on its own Is the link warped? (The link is

the flat piece of plastic Mouse grommet (Service Note

800-08). Alternatively, inspect

Cursor floats in direction

different for mouse

movement

connecting the mouse to the

computer) If so, send the

customer a new mouse.

for a burr on a contact inside

the hole the grommet fits in on

the logic board (carefully file

off the burr).

Cursor sticks to one side of

display after mouse has

moved in opposite direction

Otherwise, send in for repair. Sticking can be an open or

missing resistor on the logic

board. Replace logic assy.

Cursor won’t go to edge of

display Press firmly with mouse when

reaching edge of screen. If

problem still occurs, send in for

repair.

Mouse grommet or paw active

assy; if cursor won’t move at

all, most probably a bad paw

active assy. Also could be an

open resistor on logic board.

Cursor jitters Send in for repair Paw active assy or warped link.

Mouse button press not

recognized Does customer have access to

another OB with a mouse? If so,

swap mouse. If OB works now,

send a new mouse. If not, send

in for repair.

Mouse or paw active assembly

Stiff up/down motion Send in for repair Paw active assembly (Service

Note 800-10)

Fine positioning of cursor

difficult Some vertical backlash on the

right side of the display is

normal. It requires slightly more

mouse movement on the right

side before the cursor moves.

Paw active assembly

Display

Brightness does not adjust The adjustment steps are very

small and may not be very

noticeable. Also, TFT display

will not darken as much as a

CSTN, so customer’s previous

experiences with notebooks may

affect expectation.

Verify brightness adjusts

properly. If ineffective, replace

display.

Garbage on display when

first turned on Try a hard reset. If this doesn’t

help, send in for repair. Replace logic PCA if problem

occurs on both internal and

Symptom Call Center Repair Center

external displays.

Screen white Send in for repair. Replace display

Bright or missing pixels or

lines Explain display spec for missing

pixels. Send in for repair if it

fails display spec criteria.

Replace display if it fails

display spec criteria.

Intermittent or no display Press [Fn]+[SysRq]. If

ineffective, send in for repair. Check for display cable

pinched in case parts.

Power/battery

Short battery life Turn display brightness down. New BIOS v 1.02.00

New BIOS v 1.02.00 Run PWR800.exe to measure)

Set Computer and Hard Drive

“Idle Time Before Turn-off” to

equal values (Select OmniBook

Power Management in Control

Panel).

battery life (program obtainable

from the MCD Internal Web at

http//webmcd.cv.hp.com/prods

upp/ob800/software/index.htm

Remove any PCMCIA cards and

run PWR800.exe

If above ineffective, send in for

repair.

Battery gauge falls rapidly Normal behavior at higher levels.

Does the customer have another

battery to try?

Battery won’t charge Does customer have access to

another battery and ac adapter?

If so, have them try different

combinations to isolate to

battery, ac adapter or

OmniBook, and send defective

component in for replacement. If

not, send in all 3 for repair.

Isolate to defective component

(battery, ac adapter or logic

board).

Computer won’t turn

on/won’t boot

On ac or battery Is the charge light on when on

AC? If not, try another AC

adapter if available. If yes, hard

reset. If no response, remove

battery and AC, letting computer

sit for a minute. Reinsert battery

and press reset button. If this

works, update the BIOS. Any

sound? If yes, plug in external

display and press [Fn]+[SysRq].

Check for display cable

pinched in case parts. Is

charge light on when on AC? If

no, replace CPU board first,

then logic board. If yes, try to

boot off a floppy. If this works,

reburn BIOS. If it’s still bad,

then replace HD. If still bad,

replace logic board and

reinstall old HD.

On battery (OK on ac) What does the fuel gauge read?

If empty, press [f4]+[ON]. If still

empty, does customer have a 2nd

battery to try? If not, send in for

repair.

Try a known good battery first.

Examine battery contacts for

contamination or physical

damage. Then replace logic

board.

Error message: “Invalid

system disk” If floppy drive is connected,

check for non-system (boot)

floppy disk in drive. If so,

remove floppy and reset. Use

recovery CD to rebuild system if

still bad.

Will computer boot off floppy

drive? If yes, verify keyboard

support plate is of later design

or has I/O insulator (see

Service Note 800-09). Verify

hard drive insulator is above

Error message: “Floppy disk the keyboard support plate tabs

Symptom Call Center Repair Center

fault – insert valid boot disk

and press any key” and not trapped under them

(where they can short hard

drive PCA). Then try another

hard drive. If problem is

solved,

Error message: “Auto IDE

error” or “HDD not ready” Verify latest BIOS (v1.02.00).

Send in for repair. original HD may be corrupted,

have a virus or be defective. If

problem persists, reinstall old

HD and try replacing the CPU

board and if that doesn’t work,

then replace the logic board.

Lockup/computer freezes

After warm docking Verify latest BIOS (v1.02.00). New BIOS v 1.02.00

After hot docking Does the user have an external

monitor? If so, BIOS versions

after 1.00.00 may exhibit this

problem about 5% of the time. A

future revision of the BIOS will

address this issue.

After undocking Is there a card in dock? Remove

card from undocked

configuration.

Is the user an HP COE user? If

so, does the user use COE

Connect and COE Disconnect?

If not, refer them to their IT dept.

for instructions.

While booting Press reset button.

If ineffective, can user boot from

floppy? If no, send in for repair.

If yes, run CHKDSK /f on hard

drive, then attempt to boot from

HD again.

Can you boot from floppy? If

no, replace CPU first, then

logic board. If yes, run

CHKDSK /f on hard drive, then

attempt to boot from HD again.

Run Scandisk to check for HD

platter defects. Verify

keyboard support plate is of

later design or has I/O insulator

(Service Note 800-09).

After turning on New BIOS v 1.02.00 New BIOS v 1.02.00. Try

replacing HD, then CPU, and

then logic board.

When shutting down, during

“Windows 95 Shutting Down”

screen

Microsoft has a web page to help

with these problems, which are

usually the result of driver

conflicts.

(www.microsoft.com/kb/articles/q

145/9/26.htm)

If HP COE user, make certain

they are using COE Disconnect.

Refer them to their IT

department.

Keyboard

Keys stiff Is customer comparing OB800

keyboard to other notebook or

desktop keyboards? Is customer

If the keyboard is stiff, replace

with a new keyboard of

datecode Aug 1 or later.

Symptom Call Center Repair Center

comparing it to another OB800?

Is customer a heavy user?

Some or all keys not working Remove the 2 keyboard screws

and check keyboard flex cable

connections visually. If not

aligned properly in the

connector, send in for repair.

These connectors can be

damaged if the proper tool is not

used to disconnect the cables.

Check keyboard flex

connection. If OK, try another

keyboard. If still bad, replace

logic board.

Computer noisy but working

HDD “clunking or scratchy” Was the computer dropped?

Back the drive up immediately! Replace HD. Check computer

case for evidence of customer

abuse.

Buzzing or whining Back the drive up immediately!

Is the sound present when HD

not spinning? Is there a

PCMCIA hard drive in the slot

that is making the noise? Does

pressing a key cause the sound

to change? If yes, then this is

probably power supply noise.

Only if it is very objectionable

should computer be sent in for

repair.

Replace logic board.

Miscellaneous

Computer does not resume

after:

• Being suspended

• A reset

• An alarm from an

application

Try using reset button. Check

BIOS version and install latest

(v1.02.00). Otherwise, send in

for repair.

Replace CPU board (see

Service Note 800-02A).

File corruption Run a virus scan program. Boot

to DOS and run CHKDSK to look

for lost clusters, cross-linked

chains. If present, run CHKDSK

/f to fix. Then run Scandisk

surface scan to test for damaged

HD platter. Use Recovery CD to

recover Omnibook files

corrupted. If computer still has

problems, return for repair.

Try steps at left. If keyboard

support plate of old design

(without notch), add I/O

insulator to plate above HD

connector (see Service Note

800-09). Check for latest BIOS

(v 1.02.00). Run a virus

checker.

Computer gets hot It is normal for computer to get

hot, especially when charging.

DOS applications (games?) and

poorly written Windows

applications can contribute. Run

System Monitor and look at CPU

activity. Suspend applications

that drive CPU usage toward

100%. PCMCIA modem cards

normally get very hot when in

use.

Computer won’t time out Does the cursor jitter? If so, Does the cursor jitter? This will

Symptom Call Center Repair Center

(i.e., doesn’t automatically

turn off after a preset

interval)

send in for repair. If not, check

the timeout settings in Omnibook

Power Management in the

Control Panel. Set hard drive

timeout = computer timeout. A

future BIOS will address this

issue.

prevent timeout. If so, replace

paw active assembly.

Computer pauses and won’t

permit kybd or mouse input

for a few seconds

This is probably normal W95

behavior. The operating system

processes events in the

background and sometimes

these interfere with the

responsiveness of the

application.

If the hard disk has spun down to

conserve power, it can take up to

five seconds to spin back up.

You can hear this happen. You

can set the hard drive timeout

equal to the computer timeout

such that this does not happen

often.

COE users should use COE

Disconnect and recognize that

various COE activities (like virus

scans) are happening in the

background.

Some file browsers (like the one

in PowerPoint in the Insert

Picture dialog box) will process

and display a graphic image

before they respond to keys.

This can take twenty seconds.

File browsers may wait for

broken/non-existent network

connections to time out.

PCMCIA cards recognized

but not available for use. If this occurs with PCMCIA HD,

flash card or LAN card, it may be

the computer has run out of

IRQ’s. Check in System

Properties for available IRQ’s. If

card is an ATA card, install new

driver, SSHP800.VXD (see

Service Note 800-03). Also try

the card in another machine

and/or run diagnostics on the

card.

If card is an ATA card, install

new driver, SSHP800.VXD

(see Service Note 800-03).

If HP COE customer,

modems/PCMCIA cards not

recognized consistently

See local IT dept for a PC COE

Reliability Tracker patch which

solves this problem.

Difficult to install RAM

expansion door Was RAM expansion just

added? Does door work without

RAM expansion? If yes to both,

send in RAM for replacement.

Was RAM expansion just

added? Does door work

without RAM expansion? See

Service Note 800-11.

Symptom Call Center Repair Center

Dock latch jammed, won’t

permit computer to dock Try manual undocking to get the

system apart. See dock User’s

Guide (pg 1-13 English or

appropriate language’s page) for

procedure. Send in dock for

repair.

Replace dock

Clock won’t keep time In Control Panel, click on Power.

Power Management must be set

to Advanced. Has the computer

ever failed to resume and had a

dead battery (causing the clock

to stop)? If so, replace the

BIOS.

Verify that Power Management

is set to Advanced. Test clock

accuracy with unit suspended.

If still not accurate, replace

logic and retest.

Computer runs slow See: “Computer pauses and

won’t permit keyboard or mouse

input for a few seconds.”

Make sure cache is enabled in

SCU. If yes, then

press [Fn][+]. One beep

indicates slow mode, 2 beeps

fast mode. If problem persists,

send in for repair.

Verify problem and replace

CPU first, then logic board.

Hard drive errors Can use Spin Rite 4 to

thoroughly diagnose the

problem.

RAM module does not fit

into OmniBook connector If the RAM module does not

connect 1000% try another

module. A few of the RAM

modules received from the

vendor are out of alignment.

CD ROM Drive Troubleshooting

The following table lists several troubleshooting tips specifically for the optional CD-ROM drive.

Table 16 - CD-ROM Troubleshooting Tips

Trouble Possible CausesSolutions

• The POWER switch is

ON, but nothing appears

on the CD-ROM display.

• The power cable is not

plugged into the

OmniBook connector or

the DC IN jack.

• The batteries are not

installed correctly or are

dead.

• Plug in the power cable correctly.

• Install the batteries correctly or

replace with new ones.

Trouble Possible CausesSolutions

• The CD-ROM drive is not

accessible from the

OmniBook.

• For Windows 95, the CD-

ROM drive was not turned

on when you plugged it

into the OmniBook.

• For Windows for

Workgroups, the CD-ROM

drive was not turned on

when you rebooted the

OmniBook.

• Turn on the drive, then click Start,

Eject PC. When prompted, unplug

and reconnect the SCSI adapter

cable to the OmniBook.

• Turn on the drive, then exit

Windows and press

CTRL+ALT+DEL to reboot.

• The data from the CD is

not properly transmitted

to the OmniBook.

• The SCSI adapter cable is

not connected properly.

• Devices with duplicate

SCSI ID numbers are

connected to the

OmniBook.

• SCSI termination on the

CD-ROM drive is OFF.

• There is a problem with

the OmniBook software.

• Connect the SCSI adapter cable

correctly.

• Make sure each SCSI device

connected to the OmniBook has a

unique ID number.

• Change the terminator switch

(switch 4) on the CD-ROM drive

from OFF to ON.

• See the OmniBook User’s Guide.

• A “no dISC” message

appears on the display

after inserting a CD, the

sound skips, or data can

not be read.

• The CD is upside down.

• The CD is dirty.

• The CD is damaged.

• There is moisture on the

CD-ROM drive or the CD,

possibly due to

temperature change

condensation.

• Reinsert the CD with the label side

up.

• Clean the CD with a soft, dry cloth.

• Replace with new CD.

• Remove the CD from the CD-ROM

drive and do not use for 1 hour.

• The CD-ROM drive does

not play sound. • Headphones or amplified

speakers are not

connected to the CD-ROM

drive.

• VOLUME control is set to

“0”.

• Connect the headphones or

amplified speakers to the CD-ROM

drive PHONES jack.

• Set the VOLUME control to a

higher number.

• The control buttons do

not function. • CD-ROM drive has been

playing audio CD

controlled by OmniBook

software.

• Open and close the disk cover.

• The control buttons and

POWER switch do not

function.

• Disconnect the CD-ROM power

cable and remove the batteries,

then reconnect the power cable

and reinstall the batteries.

Resolving Docking Station Operating Problems

Below are several scenarios of Docking Station operating problems. Possible causes and

troubleshooting tips are provided for each.

If a serial or parallel device, external display, or floppy drive doesn’t work

• Make sure the OmniBook is fully inserted in the docking system. Connection should be snug.

• If the green light on the docking system isn’t on, check power to the docking system, then try

undocking and docking again.

If an external PS/2 mouse or keyboard doesn’t work

• Make sure the OmniBook is fully inserted in the docking system. Connection should be

snug.

• Make sure the mouse is plugged into the correct port. The mouse and keyboard ports look

the same.

• Turn the system off and on.

• Reboot the system.

• Undock the OmniBook, unplug and reconnect the ac adapter, then dock again.

If network connections don’t work

• Make sure that the LAN cable is connected.

• You normally lose connections when you turn off the system or undock. See if your network

software has a reconnect feature.

• Check your configuration files to make sure that the network drivers are properly installed.

• If the green light on the docking system isn’t on, check power to the docking system, then try

undocking and docking again.

• Check that there is no address or interrupt conflict. Check these settings on the network

board—or, if the board has configuration software, check the settings using that software—

see the manual for the network board. Also check these settings in your network software.

If SCSI devices don’t work

• Try rebooting and selecting a startup option that loads the SCSI drivers.

• Check the device id for conflicts.

• Make sure you turn on the SCSI devices before you reboot the system. They're configured at

boot time.

• Check your connections and SCSI termination.

• Check your configuration files to make sure that the SCSI drivers are properly installed.

• Try pushing the OmniBook into the docking system a bit harder.

• If the green light on the docking system isn’t on, check power to the docking system, then try

undocking and docking again.

• Check that there is no address or interrupt conflict. The SCSI interface normally uses I/O

address 3100F and interrupt 10.

If a network-enabled system locks up when rebooting

The following hints apply to Windows for Workgroups only:

• Edit AUTOEXEC.BAT to disable Windows for Workgroups network support for all non-

network startup options. Add the /N switch to the WIN command (win /n) for each of the non-

network options.

• Edit CONFIG.SYS and AUTOEXEC.BAT to load network drivers only for the “Docking

system” startup option, and not for undocked startup options.

For other operating systems:

• Check any available online tools—Device Wizard in Windows 95, for example—or check

with your system administrator.

Resolving OmniBook Docking Problems

Below are several scenarios of problems that may occur when docking the OmniBook. Possible

causes and troubleshooting tips are provided for each.

If your docking password isn’t accepted

• Check whether Num Lock is off.

• If you’ve forgotten your password, have your OmniBook at hand and call Hewlett-Packard

support. See your OmniBook Support and Service booklet.

If the OmniBook isn’t released after pressing the Undock button

• If you’re using a password, make sure it’s accepted.

• If you’re prompted about shutting down devices, and if no applications are using those

devices, press ENTER. Otherwise, close those applications and try undocking again.

• To override the undocking software, press a paper clip or other thin object into the security

opening in the docking system. Hold it in while sliding one release latch forward.

Part 3

Hardware Repair

• Battery

• Memory

• Hard Disk Drive

• Mouse

• Small Parts

• Keyboard

• Display

• CPU

• Logic PCA

• Paw Active

• Other Components and Accessories

CAUTION:Always provide proper grounding when performing any of the

following repairs. An electrostatic discharge may cause irreparable

damage to the OmniBook and its components

Battery

(End User Replaceable)

WARNING:Do not mutilate, puncture, or dispose of batteries in fire. The batteries can

burst or explode, releasing hazardous chemicals. A rechargeable battery

pack must be recycled or disposed of properly.

Required Equipment

• none

Removal Procedure

1. Turn the OmniBook off. If ac power is plugged in, don’t remove the ac power while the

battery is out.

2. Turn the unit over and slide the two latches away from body of battery and lift the battery

out. See Figure 15.

Replacement Procedure

1. Insert the new battery pack so the metal battery contacts on the pack line up with the

contacts in the compartment, then latch the cover.

Figure 15 - Removing the Battery

Memory

(End User Replaceable)

Required Equipment

• none

CAUTION:To avoid damage due to electrostatic discharge, handle the memory module

by the edges only.

Removal Procedure

1. Exit all applications, including Windows.

2. Remove the ac adapter and battery from the OmniBook.

3. Turn the unit upside down and slide the memory cover off by using the two finger grips. See

Figure 18 on page 52.

4. To remove the Memory Module, gently lift up the front of the module to disengage the pins.

CAUTION:If the memory module is an older model of the 32-MB RAM (see Figure 17)

take care not to crimp the flex cable end when removing or replacing.

Figure 16 - 8- and 16-MB Memory Modules

Figure 17 - New and Old 32-MB Memory Module (respectively)

Replacement Procedure

1. To replace, position the non-connector end first, then press the front of the module down into

the connector.

CAUTION:Apply pressure to the memory module only on the connector to avoid

damaging the circuit board.

Figure 18 - Removing the Memory Module

Hard Disk Drive

(End User Replaceable)

Required Equipment

• Torx #6 screwdriver

Removal Procedure

1. Exit all applications, including Windows.

2. Turn the OmniBook off and remove the battery and ac adapter.

3. Use a Torx-T6 screwdriver to remove the two keyboard screws and the three hard drive

screws (the exact location of the hard drive screws vary with the manufacturer of hard drive).

See Figure 19.

4. Turn the OmniBook over and open the cover. Grasp the top edge of the Keyboard and fold

out gently. Note – the Keyboard Flex Cables do not need to be disconnected. See Figure

20 on page 54.

CAUTION:To avoid damage due to keyboard flex cables, do not pull the cables out of

the connectors or pick up the OmniBook while the keyboard is still

connected.

Figure 19 - Hard Drive Screws

Hard Drive Screws

M3.0x0.5x5.0mm

1.5 - 3.5 in-lb

(p/n 0515-2847)

Keyboard Screws

M2.0x0.4x7.0mm

1.5-3.5 in-lb

(p/n 0515-2846)

5. Disengage the hard drive connectors by grasping the left flap of the plastic insulator and

gently pulling straight to the right as shown in Figure 21.

CAUTION:To avoid damage to the hard drive connector, do not pull the hard drive

insulator up or at an angle – only straight to the right.

6. Lift up on the insulator sheet and remove the hard drive. See Figure 22. The insulator sheet

stays in place.

CAUTION:Handle the hard drive only by its edges to avoid damage from electrostatic

discharge.

Figure 20 - Folding the Keyboard Open

Figure 21 - Hard Drive Removal

Replacement Procedure

1. If the new hard drive is from a different manufacturer than the old one, it may have screws in

different positions. Determine which mounting holes in the bottom case are needed; then, if

necessary, push out the rubber screw-hole covers from the inside of the bottom case. (From

the outside of the computer, insert the rubber covers into the holes that are not needed.)

2. If the new hard drive has screws in different positions from the old one, the insulator sheet

will also need to be adjusted. Compare the location of the screw-holes in the new hard drive

with those in the insulator sheet. If there is no screw at position A, then unfold the flap at

position A, and lay it flat before laying the hard drive down on the insulator. See Figure 23.

3. Holding the new hard drive by its edges, lay it in place. Grasp the right flap of the insulator

and pull to the left to engage the connection between the hard drive and the computer. See

Figure 24 on page 56. If the hard drive’s connectors do not engage the computer’s

connectors, pull the hard drive back out and try again. Then fold the insulator sheet back

over the hard drive.

Figure 22 - Hard Drive Removal (continued)

Figure 23 - Hard Drive Insulator Flap

CAUTION:Do not force the drive into the connector or the pins may bend and cause

damage to the hard drive.

4. Holding the Keyboard in place, so as not to damage the flex cables, turn the OmniBook over

and re-insert the three hard drive screws removed in step one. Note, it may be necessary to

support the hard drive with one hand in order for the screws to engage.

CAUTION:Do not over-tighten the hard drive screws—screw just until you feel

resistance (1.7 in.-lbs.). If the screws are over-tightened, the HDD may not

function properly.

5. Fold the Keyboard in place and tuck the Keyboard Flex Cables into the frame of the

OmniBook. See Figure 25.

CAUTION:To avoid damage to the keyboard flex cables, they must be positioned

properly in the OmniBook frame.

Figure 24 - Inserting the Hard Drive

Figure 25 - Proper Keyboard Flex Cable Position

6. Replace the two Keyboard Screws and the remainder of the components and reboot.

Hard Disk Drive Breather Holes

Hard drives used in the OmniBook 800 have a breather hole located on the metal side of the

drive (see Figure 26 for location of breather holes for both IBM and Toshiba). The hole is

necessary to provide pressure equilibrium. The breather holes must not be obstructed. Any

labels covering this breather hole must be removed to prevent data loss on the hard drive.

Just below the metal surface of the drive, a white material can be seen through the breather

hole. This is a filter and should not be disturbed. A drive with this filter damaged should be

considered defective.

Figure 26 - IBM and Toshiba Hard Drive Breather Holes (respectively)

Breather

Holes

Mouse

(End User Replaceable)

Required Equipment

• none

Removal Procedure

1. Press the mouse-eject button to eject the mouse.

2. Pull the mouse firmly away from the OmniBook (see Figure 27). The entire mouse assembly

will pull free.

Replacement Procedure

1. Place the end of the mouse “stick” into the mouse housing.

2. Slide the mouse into the slot and firmly push the mouse until it is completely flush with the

side of the OmniBook.

Figure 27 - Removing the Mouse

Small Parts

(End User Replaceable)

The following small parts are all end user replaceable.

Battery Latch

Once the battery is removed (refer to the Battery Removal Procedure on page 50), the battery

latches will slide out of the bottom case. To replace, align the sides of the latches with the

grooves in the slots. Press firmly into place.

I/O Door

To remove the I/O door, open it fully. Flex the middle of the door until the side pins clear the

holes in the back case. Reverse to replace.

Memory Cover

Slide the memory cover off by using the two finger grips. Replace by aligning the edges of the

cover with the slots on the bottom case. Slide firmly into place.

PCMCIA Card Tray

Slide the two tray latches toward each other. Pull the tray out of the card slot. If present,

remove the PCMCIA card from the tray. To replace the tray, insert into the appropriate card slot.

Slide the two latches away from each other to secure the tray.

Rubber Feet

Place a probe or similar device between the rubber foot and the plastic of the bottom case. Pry

upward to pop the foot out. To replace, firmly press the foot into the hole.

Keyboard

(HP Authorized Service Providers Only)

Required Equipment

• Torx #6 screwdriver

Removal Procedure

1. Exit all applications, including Windows.

2. Turn the OmniBook off and remove the battery and ac adapter.

3. Remove the two keyboard screws from the bottom case. See Figure 28.

4. Remove the keyboard by inserting your fingertips between the top row of keys and the case

and then lifting. Then fold the keyboard gently forward so that it lies upside down on the

table. Do not pick up the computer while the keyboard is in this position. See Figure 29.

Figure 28 - Keyboard Screws

Figure 29 - Folding the Keyboard Open

Keyboard Screws

M2.0x0.4x7.0

1.5-3.5 in-lb

(p/n 0515-2846)

5. Lastly, remove the keyboard flex cables from the zero insertion force slots. If available, use

the provided Keyboard Flex Cable Removal Tool (part number 5182-7482) to assist in

“opening” the zero insertion force slots. Otherwise, a pick may be used to gently lift up the

top of the slots. See Figure 30.

CAUTION:To avoid damage to the solder joints, do not open the zero force insertion

connectors by prying against the case of the OmniBook.

Replacement Procedure

1. To replace, reverse the Removal Procedure. Once reconnected, the keyboard flex cables

must be tucked properly into the frame. See Figure 31.

CAUTION:To ensure a proper connection, be sure to place the keyboard flex cables

securely into the zero insertion force connectors.

To avoid damage to the keyboard flex cables, do not allow them to fold

under the keyboard.

Figure 30 - Keyboard Flex Cables

Figure 31 - Keyboard Flex Cable Placement

Display

(HP Authorized Service Providers Only)

Required Equipment

• Torx #6 screwdriver

Removal Procedure

1. Exit all applications, including Windows.

2. Turn the OmniBook off and remove the battery and ac adapter.

3. Follow the Hard Disk Drive Removal Procedure on page 53 and the Keyboard Removal

Procedure on page 60 to remove these components.

4. Remove the three rubber feet and six screws from the bottom case. See Figure 32.

5. Remove the Keyboard Support Plate Screws. Refer to Figure 33 for proper placement of

screws for each of the OmniBook 800s. The F1360 has three screws, while the F1171-

F1175 only have two. Note – If the Keyboard Support Plate Screws are impossible to

unfasten (due to thread corrosion or stripped head), remove the CPU Screws instead,

which can be accessed from the Keyboard Support Plate. The Top Case and Display

Figure 32 - Bottom Case Screws and Rubber Feet

Rubber Feet - qty

(p/n F1030-40018)

Bottom Case

Screws - qty 6

M2.0x0.4x6.0

2.5-4.0 in-lb

(p/n 0515-2396)

Assembly can then be removed with the CPU still attached to the underside of the

Keyboard Support Plate. This avoids causing damage to the CPU or Logic PCA.

6. Close the cover and gently pry the Top Case and Display Assembly from the Bottom Case

along the case seam. See Figure 34 on page 64 and Figure 35 on page 65. Take caution

of the Display Flex Cable(s) still connected to the Bottom Case, as it is the only

component now holding the Top Case and Display Assembly to the Bottom Case; do

not lay the Top Case and Display Assembly down at this point.

CAUTION:To avoid damage to the display cables, take care not to pull the cables out

of the connector while prying open the case.

Figure 33 - Keyboard Support Plate Screws

F1360 only F1171 - F1175

M2.0x0.4x4.5

qty 2

1.5-3.0 in-lb

(p/n 0515-2853)

M2.0x0.4x11.5

qty 2

1.5-3.0 in-lb

(p/n 0515-2920)

M2.0x0.4x3.5

qty 1

1.5-3.0 in-lb

(p/n 0515-2921)

7. Note -- TFT displays (OmniBook 800CT) have two Display Flex Cables, while DSTN

displays (OmniBook 800CS) only have one. Take care to properly remove both cables on

TFT units (the smaller cable may be hidden under the larger cable). While still supporting

the Top Case and Display Assembly, remove the Display Flex Cable(s) from the connector

slot(s).

Figure 34 - Display Flex Cables

8. To separate the Display from the Top Case, thread the Display Flex Cable(s) through the

opening of the Top Case.

Replacement Procedure

1. If the replacement Display arrived without an Intel Inside sticker, one will need to be placed

equidistant between the edges of the Display. For the F1360 OmniBooks, the sticker is

placed about 7mm above the hinge. For F1171 - F1175 OmniBooks, the sticker is placed

about 10mm above the hinge. See Figure 36 for examples.

Figure 35 - Top Case and Display Removal

2. Thread the Display Flex Cable(s) of the replacement Display through the opening in the Top

Case and “close” the assembly comprising of the Top Case and Display Assembly.

3. Firmly place the Display Flex Cables(s) into the connector(s) on the Logic PCA.

4. Snap the Top Case and Display assembly in place and replace the keyboard support screws.

Note – For F1360 only, the two long screws MUST be replaced before the short screw.

CAUTION:Use care when replacing the top case and display assembly so as not to

pinch the display flex cables between the top case I/O backplane. Always

inspect the back seam of the OmniBook to ensure the cables are not

pinched.

5. Replace the remainder of the components and reboot.

Figure 36 - Intel Inside Sticker Placement

Intel Inside

Sticker for

F1360 only

(p/n 7121-7455)

Intel Inside

Sticker for

F1171 - F1175

(p/n 5182-5113)

CPU

(HP Authorized Service Providers Only)

Required Equipment

• Torx #6 screwdriver

Removal Procedure

1. Follow the Display Removal Procedure to gain access to the CPU.

2. Remove the two CPU screws (see Figure 37).

3. Gently rock the CPU back and forth from front to back to remove from the connector.

Replacement Procedure

1. Ensure the CPU Insulator is positioned over the CPU connector on the Logic PCA.

2. Position the replacement CPU over the connector on the Logic PCA and press firmly but

gently. For F1360 units, please refer to the Heat Transfer Disk information on page 68.

CAUTION:To avoid damage, apply pressure to the CPU only directly above the

connector.

3. Replace the remainder of the components and reboot.

Figure 37 - Removing the CPU

CPU Screws

M1.6x0.35x4.0mm

1.0-2.0 in-lb

(p/n 0515-2852)

CPU Insulator

(p/n F1360-20007)

CPU

Heat Transfer Disk

(The following information applies to F1360 units only.)

With each replacement of the CPU, a new Heat Transfer Disk must be placed on the underside

of the Top Case. See Figure 38. Simply pull back the Keyboard Support Insulator, remove the

old Heat Transfer Disk, center the new Heat Transfer Disk in the indentation and reposition the

Insulator. Ensure the rectangle opening in the Insulator is positioned squarely over the Heat

Transfer Disk so that the edges of the Insulator opening retain the disk.

The heat generated by the CPU must be transferred through the CPU Thermal Coupling to the

Heat Transfer Disk. See Figure 39. The material used to facilitate the heat transfer is a paraffin-

based thermally conductive wax. When heated, the wax on the disk melts and flows to fill in

thermally restrictive air gaps between the Top Case and the CPU.

Figure 38 - Heat Transfer Disk and Keyboard Support Insulator

Figure 39 - CPU Thermal

Coupling

Keyboard Support Insulator

(p/n F1360-20004)

CPU Thermal Coupling

Heat Transfer Disk

(p/n F1360-20006)

Under normal conditions, it is important not to disturb the wax residue on the Top Case and

CPU. If the Top Case is replaced, it will have a new Heat Transfer Disk already in place on the

Keyboard Support Plate. However, to ensure the integrity of the heat transfer, this Heat Transfer

Disk should be replaced with a new disk after installation of the new Top Case Assembly.

Logic PCA Board

(HP Authorized Service Providers Only)

Electronic Serial Number

The OmniBook 800 (F1360 only) is shipped with an electronic serial number programmed in

EEPROM on the Logic PCA Board. This built-in serial number will help MIS managers in

tracking assets and software configuration. Serial numbers can also be used for security and in

tracking lost or stolen notebooks. The Desktop Management Interface (DMI) TopTools

application shipped with the OmniBook can be used to read the serial number locally and across

a network.

Programming the Electronic Serial Number

All replacement Logic PCA Boards will arrive with a temporary serial number programmed in

EEPROM. The following procedure provides the steps necessary to reprogram the electronic

serial number.

1. After installation of the replacement Logic PCA Board and upon reboot, the OmniBook will

halt with this prompt:

INVALID ELECTRONIC SERIAL NUMBER

PRESS ANY KEY TO CONTINUE

2. After a key is pressed, the OmniBook will continue a normal boot process. The HP

Authorized Service Provider must program a valid serial number before the OmniBook can

be shipped to the customer.

3. Run the ESN.EXE program located in the c:\omnibook\diag directory.

4. The ESN program will prompt for a valid serial number.

5. Enter the serial number located on the bottom of the OmniBook. The ESN program will burn

the serial number into EEPROM.

Overriding an Incorrect Electronic Serial Number

If an incorrect serial number is inadvertently burned into EEPROM, it can be corrected. Perform

the following steps:

1. Run the ESN.EXE program located in the c:\omnibook\diag directory.

2. The ESN program will prompt to confirm that the serial number is incorrect. It will then

generate a five (5) digit number key.

3. The HP Authorized Service Provider must contact Hewlett-Packard Technical Support at this

point.

4. HP Technical Support will ask for a CZ authorization number and the five (5) digit number

(from step 2).

5. HP Technical Support will provide a validation key to the HP Authorized Service Provider.

6. Enter the validation key. This will reset the electronic serial number with a temporary

number.

7. Follow the above steps in Programming the Electronic Serial Number to enter the correct

serial number.

Note, updating the BIOS on the OmniBook will not affect the electronic serial number.

Required Equipment

• Torx #6 screwdriver

• 5mm hexdriver (F1171 & F1175 only)

Removal Procedure

1. Follow the Display Removal Procedure to gain access to the Logic PCA.

2. For convenience, the Microphone Assembly may be removed at this point. See Figure 40.

3. The Eject Button and Spring along with the Pivot Door and Spring do not need to be

removed to replace the Logic PCA. However, both of these springs are easily dislodged at

this point and can become lost. It is best to remove them and set them aside.

Figure 40 - Logic PCA Removal

Microphone

Assembly

(p/n F1067-60012)

Paw Eject Button

(p/n F1170-40005)

Paw Eject Arm

(p/n F1170-40008)

Standoffs

(p/n 0380-4606

F1171 - F1175

only)

Logic PCA

(p/n F1170-60906

F1171 - F1175)

(p/n F1360-60906

F1360 only)

Bottom Case

(p/n F1170-

60904

F1171 & F1175)

(p/n F1360-

60904

Speaker

Connection

Paw Active

Flex Cable

Connection

4. Remove the Paw Eject Arm, Paw Eject Button, two standoffs (F1171 - F1175 only, the CPU

must be removed to gain access to the two standoffs), and disconnect the Paw Active Flex

Cable and the Speaker Cable.

5. Remove the Logic PCA from the bottom case by first lifting up on the right-hand side . Note

– the Logic PCA fits snugly into the bottom case. Removing it will require a little

force; take care not to damage the I/O port connectors by lifting up on them.

Replacement Procedure

1. To replace the Logic PCA, reverse the above procedure. Ensure that the Grommet and

Bushing are in place on the Logic PCA (see

2. Figure 41).

CAUTION:To avoid damage to the OmniBook components, ensure the paw active flex

cable is completely and squarely inserted into the zero insertion force

connector.

Figure 41 - Grommet and Bushing Placement

Logic PCA

(top view)

Bushing

(p/n F1170-40025)

Grommet

(p/n F1360-40004)

Paw Active

(HP Authorized Service Providers Only)

Required Equipment

• Torx #6 screwdriver

• 5mm hexdriver (F1171 - F1175 only)

Removal Procedure

1. Follow the Logic Board PCA Removal Procedure to gain access to the Paw Active.

2. Remove the Paw Shield. Refer to Figure 42 for location of components.

3. The Paw Eject Arm and Paw Eject Spring may be removed at this point for convenience.

4. Lift the Paw Active from the plastic posts holding it in place.

Replacement Procedure

1. To replace the Paw Active, reverse the steps in the Removal Procedure.

CAUTION:To avoid damage to the OmniBook components, ensure the paw active flex

cable is completely and squarely inserted into the zero insertion force

connector.

Figure 42 - Paw Active Removal

Paw Shield

(p/n F1170-00009)

Paw Active

(p/n F1170-60909)

Paw Eject Arm

(p/n F1170-40008)

Paw Eject Spring

(p/n F1030-00016)

Bottom Case

(p/n F1170-

60904

F1171 - F1175)

(p/n F1360-

60904

Other Components and Accessories

(HP Authorized Service Providers Only)

The below table list additional replaceable components and the disassembly procedure(s)

necessary to gain access to each.

Component Disassembly

Procedure(s)/Page

Equipment Special Notes

CD-ROM Drive • n/a • none This accessory

contains no repairable

parts. The entire unit

must be exchanged.

Docking Station • n/a • none This accessory

contains no repairable

parts. The entire unit

must be exchanged.

Top Case • Display • Torx #6 screwdriver

Bottom Case • Logic PCA Board

• Paw Active • Torx #6 screwdriver

• 5mm hexdriver (F1171

- F1175 only)

Grommet

Bushing • Logic PCA Board • Torx #6 screwdriver

• 5mm hexdriver (F1171

- F1175 only)

Mouse Button Latch • Display • Torx #6 screwdriver Also need to remove

the Topcase.

Mylar Mouse Shield • Logic PCA Board • Torx #6 screwdriver

• 5mm hexdriver (F1171

- F1175 only)

Eject Button

Eject Arm

Eject Arm Spring

• Display • Torx #6 screwdriver Also need to remove

the Topcase.

Pivot Door

Pivot Door Spring • Display • Torx #6 screwdriver Also need to remove

the Topcase.

Speaker Logic PCA Board • Torx #6 screwdriver

• 5mm hexdriver (F1171

- F1175 only)

Remove the three topy

spring nuts with a

probe or similar

device.

Appendices

• A - Technical Specifications

• B - Hewlett-Packard Password

Removal Policy

• C - Hewlett-Packard TFT Display

Quality Statement

• D - OmniBook Diagnostics BIOS

Checksums

• E - OmniBook Diagnostics Error

Messages

• F - Part Numbers

Appendix A - Technical Specifications

Mass Storage Specifications

Hard Disk Drive

The hard disk drive can be removed by the user for easy upgrades.

Hard drive manufacturers are subject to change without notice.

Table 17 - Hard Disk Drive Specifications

810-million-byte

Hard Drive 1.44-billion-byte

Hard Drive 2.1-billion-byte

Hard Drive

Manufacturer Toshiba IBM Toshiba

Size 12.7-mm (2.5-in) 12.7-mm (2.5-in) 12.7-mm (2.5-in)

Interface ATA-2 Interface ATA-3 Interface ATA-3 Interface

Recording Method Peek Detect PRML (Partial Response

Maximum Likelihood) PRML (Partial

Response Maximum

Likelihood)

Heads Thin Film MR (Magneto Resistive) MR (Magneto

Resistive)

Average seek (read) 13 ms 13 ms 13 ms

Track to track seek 3 ms 4 ms 3 ms

Full Track 25 ms 23 ms (read)

24 ms (write) 25 ms

Average latency 7.14 ms 7.5 ms 7.14 ms

Rotational speed 4200 +/- 0.1% rpm 4200 rpm 4,200 +/- 0.1% rpm

Media Transfer rate 24.7 (inner), 44.9

(outer) Mbits/sec 40 (inner), 61 (outer)

Mbits/sec 38.6 - 69.8 Mbits/sec

Buffer to host 16.6 Mbytes/sec 16.6 Mbytes/sec 16.6 Mbytes/sec

Buffer size 128 KB 96 KB 128 KB

Spindle start time 5 sec 2.3 sec 5 sec

Reliability:

MTBF: Power-on

Hours 300,000 hours 300,000 hours 300,000 hours

Unrecoverable errors 1.0E-13 bits transfer 1.0E-13 bits transfer 1.0E-13 bits transfer

Configuration:

Sector Size 512 Bytes 512 Bytes 512 Bytes

User Cylinders 2,920 2,800 5,160

Data Heads 6 4 6

Disks 3 2 3

Floppy Disk Drive

The floppy disk drive connects to a dedicated port, leaving the parallel port free. It is hot-

swappable and configurable as drive A.

Floppy disk drive manufacturers are subject to change without notice.

Table 18 - Floppy Disk Drive Specifications

3.5-inch Floppy Drive

Manufacturer TEAC

Size 10.67 cm (W) x 14.48 cm (D) x 1.40 cm (H)

(4.2 in (W) x 5.7 in (D) x 0.55 in (H))

Weight 250g (0.55 lbs)

Data Capacity 1.44MB (formatted)

2M (unformatted) 1.2MB (formatted)

1.6M (unformatted) 724KB (formatted)

1M (unformatted)

Data Transfer Rate 500k bits/sec 250k bits/sec

Disk Rotational Speed 300rpm 360 rpm 300rpm

Track Density 135tpi

Cylinders 80

Track-to-track Time 3ms

Average Seek Time 94ms

Start Time 480ms

Average latency 100ms 83.3ms 100ms

Mean Time Between

Failures 30,000 hours

Error Rate

Soft (recoverable) 1 or less per 109 bits read

Hard

(unrecoverable) 1 or less per 1012 bits read

Seek 1 or less per 106 bits read

CD-ROM Drive

The CD-ROM Drive is an accessory to the HP OmniBook 800 and can be purchased separately.

It is a SCSI device that connects to the OmniBook’s docking port via a proprietary docking-

connector-to-SCSI cable. The CD-ROM is can be powered with six AA batteries or by daisy-

chaining to the OmniBook’s ac adapter.

CD-ROM drive manufacturers are subject to change without notice.

Table 19 - CD-ROM Drive Specifications

4x CD-ROM Drive 8x CD-ROM Drive

Manufacturer Panasonic Panasonic

Size 138mm x 196mm x 37mm

(WxDxH) 138mm x 196mm x 37mm

(WxDxH)

Weight 450g (without battery) 430g (without battery)

Interface SCSI-2 SCSI-2

Transfer Rate 150 KB/s Normal Speed

300 KB/s Double Speed

600 KB/s Quad Speed

150 KB/s Normal Speed

1200KB/s Octo Speed

Buffer 128 KB 128 KB

Access Speed 350 ms (1/3 stroke; ac adapter)

600 ms (full stroke; ac adapter)

990 ms (1/3 stroke; alkaline

battery)

1500 ms (full stroke; alkaline

battery)

180 ms (1/3 stroke: ac adapter)

300 ms (full stroke: ac adapter)

Start up Time < 30 secs < 10 secs

Modes CD-DA, CD-ROM, CD-ROM XA

(except for ADPCM), Photo

CD, CD R, Video CD, CD-I

CD-DA, CD-ROM, CD-Extra, CD-

ROM XA (except for ADPCM),

Photo CD, CD R, Video CD, CD-I

Mean Time Between

Failures 25,000 hours 25,000 hours

System Resources

The following tables list the various system resources for each OmniBook 800 model.

System Interrupts (IRQs)

Table 20 - Interrupts for F1171 - F1175

0System timer

1Keyboard

2Redirect IRQ 9

3Free (COM2 or COM4 if modem installed)

4COM1 and COM3 (external serial port)

5ESS Sound Chip

6Floppy drive

7LPT1 (external parallel port)

8Real-time clock

9Free

10 SCSI

11 Wave 2 (sound)

12 Mouse

13 Math co-processor

14 Internal hard disk (primary IDE controller)

15 Infrared when undocked, PCI Card when docked (if installed)

Table 21 - Interrupts for F1360

0System timer

1Keyboard

2Redirect IRQ 9

3Free (COM2 or COM4 if modem installed)

4COM1 and COM3

5Sound

6Floppy drive

7LPT1 (or LAN)

8Real-time clock

9Free

10 Infrared/SCSI

11 Free

12 Mouse

13 Math co-processor

14 Internal hard disk (primary IDE controller)

15 Free

DMA Channels

Table 22 - DMA Channels for F1171 - F1175, and F1360

0Free

1Sound

2Floppy drive

3Free

4DMA Controller

5Wave 2

6Free

7Free

Memory Map

Table 23 - Memory Map for F1171 - F1175

F0000 - FFFFF 64K System BIOS

EC000 - EFFFF 16K PCI BIOS

E8800 - EBFFF 14K Plug-n-Play BIOS

E8000 - E87FF 2K Enhanced Parallel Port

D2000 - E7FFF 90K Free

D0000 - D1FFF 8K PCMCIA Memory

CA000 - CFFFF 24K Free

C0000 - C9FFF 40K NeoMagic Video

Table 24 - Memory Map for F1360

E8800 - FFFFF 82K Plug-n-Play, ISA, and PCI System BIOS

E8000 - E87FF 2K Enhanced Parallel Port

D2000 - E7FFF 90K Free

D0000 - D1FFF 8K PC Card (can be expanded if necessary)

CA000 - CFFFF 24K Free

C0000 - C9FFF 40K NeoMagic Video

I/O Addresses

Table 25 - I/O Address for F1171 - F1175

1F0 - 1F7 Internal Hard Disk

220 - 22F ESS Sound

2F8 - 2FF COM 2 (if modem installed)

330 - 331 Wave 2 (sound)

378 - 37A LPT1 (external parallel port)

388 - 38B Sound

3B0 - 3BF NeoMagic Video Adapter

3C0 - 3CF NeoMagic Video Adapter

3E0 - 3E1 PCMCIA Bridge on PCI

3F0 - 3F5 Floppy Controller

3F6 Internal Hard Disk

3F7 Floppy Controller

3F8 - 3FF COM1 (external serial support)

3000 - 301F PIC Infrared Controller

4100 - 41FF SymBIOS SCSI on PCI

FFFF Plug-n-Play

Table 26 - I/O Addresses for F1360

1F0 - 1F7 Internal Hard Disk

220 - 22F ESS Sound

2F8 - 2FF COM 2 (if modem installed)

330 - 331 Wave 2 (sound)

378 - 37A LPT1 (external parallel port)

388 - 38B Sound

3B0 - 3DF NeoMagic Video Adapter

3E0 - 3E1 PC Card Bridge on PCI

3F0 - 3F5 Floppy Controller

3F6 Internal Hard Disk

3F7 Floppy Controller

3F8 - 3FF COM1 (external serial support)

3000 - 301F PCI Infrared Controller

4100 - 41FF SymBIOS SCSI on PCI

Appendix B - Hewlett-Packard Password

Removal Policy

If the user forgets the system password, there is a master password that will

unlock the OmniBook. The user calls Technical Support to determine this

master password as follows:

1. Support will tell the user the keys to type at the password entry screen:

[Alt][Shift][f10]

2. The OmniBook generates and displays an encoded master password.

This is displayed under the normal password entry area. At this point, this

is the only password that will unlock the OmniBook unless the user

presses [ESC] to remove the encoded master from the password entry

screen. Then the user's stored password can be entered.

3. The user reads the encoded master password to Support.

4. Support runs a program that decodes the encoded password, and reads

the decoded password (alphanumeric) to the user.

5. The user types in the decoded password.

6. OmniBook decodes the encoded master password it generated and

compares it to the decoded password typed in by the user.

7. If the two passwords match, the OmniBook is unlocked. The forgotten

password is automatically erased. Support can then guide the user

through the process of entering a new password.

8. If the two passwords do not match, the previous sequence must be

repeated until the user correctly enters a master password.

The encoded master password is an eight-character alphanumeric sequence

that the OmniBook generates at random every time the appropriate keys are

pressed in the password entry screen. Because it is generated randomly, a

master password can only be used to unlock the OmniBook once. If the user

forgets the password at another time, it will require another call to Support. (If

the user presses the appropriate keys by mistake, pressing [ESC] will allow

entering the stored password.)

The password descramble programs for the HP OmniBook Notebook PCs are

protected as HP Company Private information. They may not be copied,

backed-up, printed or distributed. There are only six official copies of each

program.

In addition to the program being protected, its use is also controlled. Hewlett-

Packard and authorized support providers must ensure with written evidence

that the OmniBook that is being "descrambled" is actually in the hands of the

unit's actual and current owner. This requires a sales receipt showing the unit

serial number and owner's name, or a written statement from the owner

attesting that he or she is the owner of the unit. The statement can be a fax

copy of the document. The fact that the unit is in the hands of an HP

representative on behalf of the customer is not evidence of ownership. In

addition, HP will not descramble a unit for any non-owner, even if it involves

law enforcement agencies. If you receive such a request, you should notify

management and HP Corporate Legal immediately. (These requests may

require a court order prior to our participation.)

Further, you must log the name, serial number and date of the running of the

descramble program, and file the written backup with the log. The log and

backup are subject to standard record retention process and review.

The final issue relating to descramble of passwords is that HP cannot provide

information to users that would assist them in improperly descrambling a

password and opening a unit.

Appendix C - Hewlett-Packard TFT Display

Quality Statement

TFT display manufacturing is a high precision but imperfect technology and manufacturers

cannot currently produce large displays that are cosmetically perfect. Most, if not all, TFT

displays will exhibit some level of cosmetic imperfection. These cosmetic imperfections may be

visible to the customer under varying display conditions and can appear as bright, dim or dark

spots. This issue is common across all vendors supplying TFT displays in their products and is

not specific to the HP OmniBook display.

HP OmniBook TFT displays meet or exceed all TFT manufacturers’ standards for cosmetic

quality of TFT displays. HP does not warrant that the displays will be free of cosmetic

imperfections. TFT displays may have a small number of cosmetic imperfections and still

conform to the display manufacturers’ cosmetic quality specifications.

Here are some guidelines to use in determining what action to take on customers’ complaint of

cosmetic imperfection in their TFT display:

1. The unit should be viewed in the customer's normal operating condition.

This means if the customer uses the unit predominately in DOS, or Windows, or in some

other application or combination of applications, that is where the determination shall be

made. Self test is not a normal operating condition and is not a sufficient tool to interpret

display quality.

2. In the customer's normal operating mode:

a) If 4 or more variant pixels appear clustered in the area approximated by a

thumbprint on the display surface, then the display should be considered for

replacement.

b) On OmniBook 4000CT models, if more than 30 total pixels anywhere on the display

are bad, then the display should be considered for replacement. On OmniBook

600CT, OmniBook 800CT, OmniBook 5000CT, OmniBook 5500CT, and OmniBook

5700CT models, if more than 15 total pixels anywhere on the display are bad, then

the display should be considered for replacement.

These are the only conditions in this guideline that may call for a replacement due to a defect in

material or workmanship based on the HP Limited Warranty Statement.

3. If a display is considered for replacement, it should be clear to the customer that cosmetic

variations on the replacement display may also exist, and may require the customer to

use a work-around to obscure the cosmetic imperfection.

4. Customers with cosmetic-based complaints only, that do not conform to the above

conditions and tests will not normally be considered for display replacement. It will be left

to the judgment of the HP-responsible person working with the customer, to identify work-

arounds that are reasonable and appropriate for the individual customer. Customers who

must have a more perfect display solution should consider switching to an OmniBook with

a DSTN display.

We expect over time that the industry will continue to improve in its ability to produce displays

with fewer inherent cosmetic imperfections and we will adjust our HP guidelines as the

improvements are implemented.

Appendix D - OmniBook Diagnostics BIOS

Checksums

When running the OmniBook diagnostics program, these checksums can be specified on the

command line with the -c option.

Table 27 - OmniBook F1171 - F1175 BIOS Checksums

ROMDATE C_F

-C1 Altera

-C2 Boot

-C3 Total SUM

960808 3E55 DC8C C600 A0E1

960910 258F DC8C 1900 DB1B

960917 D040 DC8C 1900 85CC

961009 3C32 DC8C 0900 E1BE

961011 4024 DC8C 0900 E5B0

961018 5091 DC8C 0900 F61D

961025 3E93 DC8C 3500 101F

961028 3E93 DC8C 3500 101F

961031 9743 DC8C 3500 68CF

961111 7690 DC8C 3500 481C

961127 39C9 DC8C 3500 0B55

961209 5B2A DC8C 1600 0DB6

961219 3F4A DC8C 1600 F1D6

961231 2911 DC8C 1600 DB9D

970107 C12B DC8C 1600 73B7

970110 952B DC8C 1600 47B7

970113 E558 DC8C 1600 97E4

970121 B738 DC8C 1600 69C4

Table 28 - OmniBook F1360 BIOS Checksums

ROMDATE C_F

-C1 Altera

-C2 Boot

-C3 Total SUM

961018 DC97 DC8C 0900 8223

961025 CA99 DC8C 3500 9C25

961028 CA99 DC8C 3500 9C25

961031 2349 DC8C 3500 F4D5

961111 C19B DC8C 3500 9327

961127 84D4 DC8C 3500 5660

961209 A635 DC8C 1600 58C1

961219 2CF6 DC8C 1600 DF82

961231 16BD DC8C 1600 C949

970107 AED7 DC8C 1600 6163

970110 47D2 DC8C 1600 FA5E

970113 97FF DC8C 1600 4A8B

970121 6A45 DC8C 1600 1CD1

Appendix E - OmniBook Diagnostics Error

Messages

The following are messages that may appear when running the OmniBook diagnostics program.

Hewlett-Packard supplied test messages

The following test messages were supplied by Hewlett-Packard.

CPU

XXXMHz CPU, speed=XXX (failed).

BIOS flash roms

OK C-F=XXXX Altera=XXXX Boot=XXXX

FAIL C-F=XXXX#YYYY ...

PCMCIA CARDS (SyCard supplied)

Failed: no extender card

Failed: no SyCard

Voltage Sense 1 (VS1) Error - Stuck Low

Voltage Sense 1 (VS1) Error - Stuck High

Voltage Sense 2 (VS2) Error - Stuck Low

Voltage Sense 2 (VS2) Error - Stuck High

Error - INPACK failure

DMA Write Error - expected XX, received XX

DMA cycle did not complete:

Timeout error

Read Data error

Missing TC error

Premature TC error

Write Data error

Unknown DMA error

on DMA channel X

DMA Status Check Error - XXXX

DMA Not Complete - 8237A Status = XX

ERROR - Texas Instruments PCI-1130 not found on PCI Bus

Socket control r/w error - wrote XX, read back XX @ offset XX

Databook Socket control r/w error 2 - wrote XX, read back XX @ offset XX

Basic 8 bit I/O read/write failure, wrote XX, read XX

Basic 16 bit I/O read/write failure, wrote XXXX, read XXXX

Basic 16 bit common memory R/W failure, wrote XXXX, read XXXX

16 bit memory read error, wrote 4321, read XXXX

Data Error, expected XXXX, received XXXX

Vcc tolerance error (3.3V) = N.NN)

Vcc tolerance error (5V) = N.NN)

Vpp2 tolerance error (12V) = N.NN)

Vpp1 tolerance error (3.3V) = N.NN)

Vpp1 tolerance error (5V) = N.NN)

Vpp2 tolerance error (3.3V) = N.NN)

Vpp2 tolerance error (5V) = N.NN)

Vpp1 tolerance error (0V) = N.NN)

Vpp2 tolerance error (0V) = N.NN)

Vpp2 tolerance error (12V) = N.NN)

Card Vpp2 12V = N.NN (XX)

Vpp2 tolerance error (3.3V) = N.NN)

Vpp2 tolerance error (5V) = N.NN)

Vpp1 tolerance error (12V) = N.NN)

-REG bit error - stuck high

-REG bit error - stuck low

Address miscompare, access = XXXXXXXX, latched = XXXXXXXX

Error - Wait bit has no effect

BVD1/-STSCNG (Pin 63) error - stuck low

BVD1/-STSCNG (Pin 63) error - stuck high

BVD2/-SPKR (Pin 62) error - stuck low

BVD2/-SPKR (Pin 62) error - stuck high

WP/-IOIS16 (Pin 33) error - stuck low

READY/-IREQ (Pin 16) error - stuck low

Reset error - stuck low

Reset error - stuck high

Card Detect Error -CD1 stuck high

Card Detect Error -CD1 stuck low

Disk Drives (SCSI HD / internal HD / Floppy)

Internal Diag error: not enough memory for disk buffer.

Failed: no scsi or dock connection.

Error X resetting drive.

Error reading drive parameters.

Failed: no formatted Floppy in drive.

Failed: disk is write protected.

Error: data read does not match data written.

(Note: when the above error occurs, the status window will report the

offset where the mismatch occurred and four bytes of expected and actual

data as follows: Data ERROR offset NNN wrote:XX-XX-XX-XX read:XX-XX-XX-XX)

Error X at track T, head H, sector S.

1.4Mb/813Mb/1.4Gb Ok SeekRetries=N, ReadRetries=N, WriteRetriees=N

The codes reported translate to the following errors:

0x00 successful completion

0x01 invalid function in AH or invalid parameter

0x02 address mark not found

0x03 disk write-protected

0x04 sector not found/read error

0x05 reset failed (hard disk)

0x06 disk changed (floppy)

0x07 drive parameter activity failed (hard disk)

0x08 DMA overrun

0x09 data boundary error attempted DMA across 64K boundary or >80h sectors

0x0A bad sector detected (hard disk)

0x0B bad track detected (hard disk)

0x0C unsupported track or invalid media

0x0D invalid number of sectors on format (PS/2 hard disk)

0x0E control data address mark detected (hard disk)

0x0F DMA arbitration level out of range (hard disk)

0x10 uncorrectable CRC or ECC error on read

0x11 data ECC corrected (hard disk)

0x20 controller failure

0x31 no such drive (Compaq)

0x32 incorrect drive type stored in CMOS (Compaq)

0x40 seek failed

0x80 timeout (not ready)

0xAA drive not ready (hard disk)

0xBB undefined error (hard disk)

0xCC write fault (hard disk)

0xE0 status register error (hard disk)

0xFF sense operation failed (hard disk)

Battery

Battery type = None (OK), LiIo (OK), NiMH (OK), ERROR (BIOS not sure)

Charge state = NA (no bat), NC (no charger), FC (fast charge),

TC (trickle charge), EC (error charging), WC (waiting to charge)

B%=100 (percent of battery charged)

Vb=8.57 (battery voltage)

Ta=37.9 (Ambient temperature)

SCSI loopback test

Failure: "X" Register Read/Write Error

Failure: NO CABLE, Couldn't find SCSI controller #N

Failure: "X" Pin #N ("X") is stuck low.

Failure: "X" Pin #N ("X") is stuck high.

Failure: "X" Interrupt line problem

Failure: "X" can't Bus Master

Failure: "X" can't issue interrupt

HP mouse

Unable to prepare internal mouse for i/o.

Failed: "X" bumper ON while moving "X".

Failed: "X" bumper and movement "X" at the same time.

Failed: (one or more of LEFT RIGHT UP DOWN TOP BOTTOM IN OUT)

Failed: HMICKEYS or VMICKEYS

Failed: Vertical calibration lost

Failed: Horizontal calibration lost

Docked device

Ok: NOTHING

Ok: 800 DOCK

Failed: Red LED

Failed: Green LED

Failed: Dock Lock

Ok: SCSI CABLE

Error: UNCLEAR

Dock PS2 mouse

Failed: no dock connected for PS2 mouse.

Failure code N ("X" while enabling external PS2 mouse.

Failed: (one or more of LEFT RIGHT UP DOWN)

Dock EEPROM

FAILED at XXXX: wrote XX read XX.

System hardware configuration (invoked with Ctrl+H)

Cpu speed (CPU=100 133)

Display type (DSP=DSTN or TFT)

Hard disk size (HD=814M .. 1.3G)

L2 Cache (L2=000 or 256), On or Off

Op Sys Version (OS=0.04.09...)

Ram memory (RAM=08 .. 80)

Volume ID (VOL=1ORID14ABA...)

Watergate Software supplied test messages

The following test messages were supplied by Watergate Software.

CPU test responses

General Register Test "AX", "BX", "CX", "DX" -- " FAILED"

"EAX", "EBX", "ECX", "EDX" -- "FAILED

Index Register Test "SI", "DI" -- "FAILED"

"ESI", "EDI" -- "FAILED

Pointer Register Test "BP", "SP" -- "FAILED"

"EBP", "ESP" -- "FAILED

Segment Register Test "DS", "ES", "SS" -- "FAILED"

"FS", "GS" -- "FAILED"

Flag Register Test "CF", "PF", "AF", "ZF", "SF", "IF", "DF", "OF" -- "FAILED"

Simple Arithmetic "ADC", "ADD", "DEC", "DIV", "IDIV", "IMUL", "INC", "MUL",

"SBB", "SUB" -- "FAILED"

"ADC32", "ADD32", "DEC32", "DIV32", "IDIV32", "IMUL32",

"INC32", "MUL32", "SBB32", "SUB32" -- "FAILED"

Logical Operations "AND", "NOT", "OR", "XOR" -- "FAILED"

"AND32", "NOT32", "OR 32", "XOR 32" -- "FAILED"

String Operations "LODSB", "MOVSB", "SCASB", "STOSB" -- "FAILED"

"LODSW", "MOVSW", "SCASW", "STOSW" -- "FAILED"

"LODSD", "MOVSD", "SCASD", "STOSD" -- "FAILED"

Shift/Rotate "RCL", "RCR", "ROL", "ROR","SHL","SHR" -- "FAILED"

"RCL32", "RCR 32", "ROL32", "ROR 32","SHL32","SHR 32" --

"FAILED"

Interrupts "INT XXXH Failed"

Exceptions "Divide", "InvOpCode","CoProc" -- "FAILED"

Co-CPU test responses

"FLDLZ","FLDPI","FLDLN2","FLDLG2","FLDL2T","FLDL2E","FLD

1" -- "FAILED"

Exceptions "InvOp", "DenOp", "ZeroDiv", "OverF", "UnderF","Prec", "StackF"

-- "FAILED"

Arithmetics "FADD","FDIV","FIADD","FIDIV","FIMUL","FISUB","FMUL","FSU

B" -- "FAILED"

"FABS","FCHS","FPREM","FRNDINT","FSCALE","FSQRT","FXT

RACT" -- "FAILED"

"FPREM1" -- "FAILED"

Comparison "FBLD/FBSTP", "FILD/FIST","FLD/FST","FXCH" -- "FAILED"

"FCOM","FICOM","FTST","FXAM" -- "FAILED"

"FUCOM" -- "FAILED"

Trigonometry "F2XM1","FPATAN","FPTAN","FYL2X","FYL2XP1" -- "FAILED"

"FCOS","FSIN","FSINCOS" -- "FAILED"

Memory test responses

Suspend RAM test "Failed: memory manager loaded"

Extended Pattern And

Address Test "Could not allocate buffer"

"BIOS reports no extended memory available"

"Error at address XXXXXXXXH"

"Parity Error at blocks XXXXXXXH-YYYYYYYYH"

"Test aborted at block XXXXXXXH"

Base/UMB Pattern And

Address Test "Error at memory paragraph XXXXH"

"Parity Error at paragraphs XXXXH-YYYYH"

"Test aborted at paragraph XXXXH"

Base/UMB Bus Throughput

Test "Error at segment XXXXH"

"Bus Throughput Test aborted at segment XXXXH"

EMS Bus Throughput Test "Not Enough EMS Memory Available!"

"Could Not Allocate EMS Memory!"

"Error at segment XXXXH"

"Could Not Establish EMS Page Frame Location!"

EMS Pattern And Address

Test "Error on page XXXXX"

"Parity Error on page XXXXX"

"Test aborted at EMS page XXXXX"

Code Test "BIOS reports no extended memory available"

“PC-DOCTOR encountered an unexpected exception while code-

testing memory in protected mode. System halted (this error is

unrecoverable).'”

Cache test responses

Cache Test “Error at memory block XXXXXXXH”

“Parity Error at blocks XXXXXXH-YYYYYYYH”

“Test aborted at block XXXXXXXXH”

VGA test responses

Video Pages "Aborted at mode XXXH (III)"

"Mode XXXH (III) page Y failed"

Video Memory "Pattern Error in mode XXXH (III) plane Y, bits XXXXH Failed"

"Pattern Error in mode XXXH (III) bits XXXXH Failed"

Color Registers "Could not initialize mode 13H"

"DAC-register N " -- "Red ", "Green ", "Blue " -- "FAILED"

VGA Controller Registers "Video RAM Enable" -- "FAILED"

"Video IRQ" -- "FAILED"

"Map Mask Register" -- "FAILED"

"Set/Reset Register" -- "FAILED"

"Enable Set/Reset Register" -- "FAILED"

"Color Compare Register" -- "FAILED"

"Data Rotate Register" -- "FAILED"

"Read Map Select Register" -- "FAILED"

"Mode Register" -- "FAILED"

"Color Don't Care Register" -- "FAILED"

"Bit Mask Register"

Timer chip test responses

Timer chip test "Clock 0 Not Counting", "Clock 1 Not Counting" -- "FAILED"

"Clock 2 Not Counting"

"Could Not Control Clock 2"

CMOS RAM test responses

CMOS RAM Test "Addr XXH Failed, In YYH, Out ZZH"

"CMOS Checksum Failed, ChkSum is XXH, not YYH",

"CMOS Pattern Test" -- "FAILED"

Sound test responses

DSP "No sound card detected"

"DSP Chip Data Path Failed"

DMA "No sound card detected"

"No DMA Request Generated"

Interrupt "No sound card detected"

"No interrupt generated"

Sound output "No sound card detected"

Keyboard test responses

Keyboard Test "Failed: Fn key"

"Failed: Contrast Up button"

"Failed: Contrast Down button"

"Windows prevents keyboard testing"

"OS/2 prevents keyboard testing"

"Could not test keyboard because of stuck key(s)"

"Keyboard Power-On Selftest Failed"

"Keyboard IRQ Failed"

"Keyboard clock line stuck low"

"Keyboard clock line stuck high"

"Keyboard data line stuck low"

"Keyboard data line stuck high"

"Interface chip internal diagnostics error"

Manual keyboard test

Manual Keyboard Test "Error reading KBD file."

"Test aborted before all keys were pressed."

LPT test responses

Registers Test "Wrote XXH, Read YYH"

External Loopback "Interrupt Failed"

"DATA0-->ERROR"

"STROBE-->SLCT"

PCDR LOOPBACK PLUGS "AUTOFD-->PE"

"INIT-->ACK"

"SLCTIN-->BUSY"

ACER LOOPBACK PLUGS "DATA1-->SLCT"

"DATA2-->PE"

"DATA3-->ACK"

"DATA4-->BUSY"

COM test responses

Registers "Baud rate divisor failed"

"Divisor latch access bit failed"

"Line control register pattern test failed"

"Modem control register failed"

"Interrupt failed. It was not generated."

Loopback Tests

(Internal/External) "RTS-->CTS", "DTR-->DSR", "Delta-CTS", "Delta-DSR" --

"FAILED"

"Test aborted at XXXX BPS"

"Send timeout at XXXX BPS"

"Wrong character count at XXXX BPS (YY vs 96)"

"Data at XX should be YY, it is ZZ"

"Received data miscompare at XXXX BPS"

IRQ test resonses

IRQ Test "IRQ Controller 0", "IRQ Controller 1"

"(Masking)","(IRR)","(ISR)", "(PollCmd)","(NS-EOI)","(S-EOI)"

DMA test responses

DMA Test "Channel N register patterns failed"

"Channel N page register patterns failed"

"Channel N DMA transfer failed (with termination or no data or XX

NMIs)

HD test responses

HD Test "HD XX SelfTest Failed: FC=YY ER=ZZ SR=AA CS=BB",

"Error Seeking To Track XXX"

"Error verifying track XXX"

FD test responses

FD Test "Error verifying track XXX"

"Sector Read Failed"

"Could not establish drive parameters"

"Error seeking to track 0"

"Error Seeking To Track XXX"

"Error verifying track XXX Head YYY"

WRITE TESTS "Could not allocate buffer segment"

"Error writing track XX Head YY"

"Error reading track XX Head YY"

"Error in data of track XX Head YY"

CD ROM test responses

CD ROM Test "Invalid Drive";

"Not Ready";

"Error Code XX (II)"

"Error reading sector

Appendix F - Part Numbers

PART # EXCHANGE

PART # DESCRIPTION CUSTOMER

REPLACEABLE F1171 -

F1175 F1360

0380-4606 STANDOFF - HEX no

0515-1634 TOPY SPRING NUT no

0515-2396 SCREW 2.0 X.4 6MM yes

0515-2846 SCREW M2X.4X7PH T6 yes

0515-2847 SCREW M3X.5X5WH T6 yes

0515-2852 SCREW M1.6X.35X4 no

0515-2853 SCREW M2X.40X4.5WH no

0515-2920 SCREW M2X.4X11.5WH no

0515-2921 SCREW M2X.4X3.5WH no

5182-5110 LABEL PROD ID/CS yes

5182-5111 LABEL PROD ID/CT yes

5182-5113 LABEL - INTEL no

5182-7482 KEYBOARD REMOVAL

TOOL no

7121-7455 LABEL - INTEL MMX no

8120-6921 FLOPPY DRIVE CABLE yes

9164-0422 SPEAKER no

F1030-00016 PAW EJECT SPRING no

F1030-00026 PIVOT DOOR SPRING no

F1030-00029 SPRING EJECT LATCH no

F1030-40018 RUBBER FEET-SCREW

COVER yes

F1030-80063 FFC-THETA no

F1052-40007 DOOR - PIVOT LEFT no

F1052-60005 CARD TRAY ASSY yes

F1065-40019 IR LENS no

F1065-80010 LBL-CONTRAST CSTN yes

F1065-90042 BUSINESS CARD yes

F1067-20004 I/O INSULATOR no

F1067-60012 MICROPHONE ASSY no

F1067-80008 LBL-CONTRAST TFT yes

F1170-00009 PAW SHIELD no

F1170-40005 PAW EJECT BUTTON no

F1170-40006 BATTERY LATCH yes

F1170-40007 RAM DOOR yes

F1170-40008 PAW EJECT ARM no

F1170-40009 RUBBER FEET - FALSE

FOOT yes

F1170-40010 I/O DOOR yes

F1170-40018 RUBBER HDD HOLE

PLUG yes

F1170-40025 BUSHING no

F1170-40030 EJECT BUTTON LEFT no

F1170-60901 F1170-69001 SVC DISPLAY TFT no

F1170-60902 F1170-69002 SVC DISPLAY CSTN no

PART # EXCHANGE

PART # DESCRIPTION CUSTOMER

REPLACEABLE F1171 -

F1175 F1360

F1170-60903 SVC KYBRD TOPCASE no

F1170-60904 SVC KYBRD BTMCASE no

F1170-60906 F1170-69006 SVC LOGIC PCA 16MB no

F1170-60909 SVC PAW ACTIVE no

F1170-60919 F1170-69019 SVC CPU 100MHZ no

F1170-60920 F1170-69020 SVC CPU 133MHZ no

F1170-80020 REGULATORY LABEL no

F1170-80023 OL FN ICON WIN95 yes

F1170-80036 OL FN ICON WFW3.11 yes

F1360-20004 INSULATOR-KYBD SPRT no

F1360-20006 DISK - HEAT XFER no

F1360-20007 INSULATOR - CPU no

F1360-40004 GROMMET no

F1360-40005 EJECT ARM LEFT no

F1360-60901 F1360-69001 SVC DISPLAY TFT no

F1360-60903 SVC KYBRD TOPCASE no

F1360-60904 SVC KYBRD BTMCASE no

F1360-60906 F1360-69006 SVC LOGIC PCA 16MB no

F1360-60911 F1360-69011 SVC CPU 166MHZ no

F1360-80029 REGULATORY LABEL no

ACCESSORIES

0950-3043 AC/DC ADAPTER 40W yes

0950-3083 FLOPPY DRIVE yes

0950-3084 F1191-69001 810MB HDD yes

0950-3133 F1170-69012 1.44GB HDD yes

0950-3163 SVC CD-ROM (8X) yes

0950-3193 F1360-69012 2.1GB HDD yes

5061-4390 PAW MECHANICAL yes

F1063-80003 EXTERNAL BATTERY

CHARGER yes

F1064-60901 AUTO ADAPTOR yes

F1119-60001 F1119-69001 SVC 64MB RAM yes

F1121-80002 LI-ION BATTERY yes

F1140-60901 AC/DC ADAPTOR 60W yes

F1167-60001 F1167-69001 SVC 8MB RAM yes

F1168-60001 F1168-69001 SVC 16MB RAM yes

F1169-60001 F1169-69001 SVC 32MB RAM yes

F1177-60901 F1177-69001 SVC DOCKING SYSTEM yes

F1182-80001 SCSI CABLE yes

F1196-80001 CD-ROM POWER CABLE yes

POWER

CORDS

8120-2104 PWR CORD SWISS yes

8120-2956 PWR CORD DANISH yes

8120-4211 PWR CORD S. AFRICA yes

8120-5342 PWR CORD JAPAN yes

PART # EXCHANGE

PART # DESCRIPTION CUSTOMER

REPLACEABLE F1171 -

F1175 F1360

8120-6260 PWR CORD US yes

8120-6261 PWR CORD UK yes

8120-6262 PWR CORD EUROPE yes

8120-6346 PWR CORD AUSTRALIA yes

MANUALS

5965-0204 SUPP BKLT US yes

5965-0205 SUPP BKLT GERMAN yes

5965-0206 SUPP BKLT FRENCH yes

5965-0207 SUPP BKLT SPANISH yes

5965-0208 SUPP BKLT ITALIAN yes

5965-0241 SUPP BKLT-MULTILANG yes

5965-0242 ADDEND. SHEET - MULTI yes

F1170-90001 GET START ENGLISH yes

F1170-90002 GET START E,G,F,S,I,P yes

F1170-90003 GET START E,D,S,F,N yes

F1170-90004 GET START JAPAN yes

F1170-90005 GET START KOREA yes

F1170-90012 USERS GUIDE KOREA yes

F1170-90014 USERS GUIDE JAPAN yes

F1170-90049 OB800 FAMILIARIZATION

GUIDE yes

F1170-90051 OB LIGHTWEIGHT

GROUP TRAINING KIT yes

F1360-90001 SETUP GUIDE ENGLISH yes

F1360-90002 SETUP GUIDE E,G,F,S,I yes

F1360-90003 SETUP GUIDE E,D,S,F,N yes

F1360-90049 SERVICE MANUAL-

OB800 yes

KEYBOARDS

F1170-80005 KYBRD US no

F1170-80006 KYBRD GERMAN no

F1170-80007 KYBRD SPANISH no

F1170-80008 KYBRD FRENCH no

F1170-80009 KYBRD KOREA no

F1170-80010 KYBRD UK no

F1170-80011 KYBRD SWEDISH no

F1170-80012 KYBRD SWISS no

F1170-80013 KYBRD DANISH no

F1170-80014 KYBRD NORDIC no

F1170-80015 KYBRD ITALIAN no

F1170-80016 KYBRD JAPAN no

F1170-80037 KYBRD FRENCH

CANADIAN no

RECOVERY

KITS

F1170-60911 RECOVERY KIT -

ENGLISH yes

F1170-60912 RECOVERY KIT - yes

PART # EXCHANGE

PART # DESCRIPTION CUSTOMER

REPLACEABLE F1171 -

F1175 F1360

FRENCH

F1170-60913 RECOVERY KIT -

ITALIAN yes

F1170-60914 RECOVERY KIT -

GERMAN yes

F1170-60915 RECOVERY KIT -

SPANISH yes

F1170-60918 RECOVERY KIT -

SWEDISH yes

F1360-60912 RECOVERY KIT -

ENGLISH yes

F1360-60913 RECOVERY KIT -

FRENCH yes

F1360-60914 RECOVERY KIT -

ITALIAN yes

F1360-60915 RECOVERY KIT -

GERMAN yes

F1360-60916 RECOVERY KIT -

SPANISH yes

F1360-60917 RECOVERY KIT -

SWEDISH yes

HP Part Number

F1360-90049

Hp Omnibook 800Ct Users Manual 800CS/CT PC Service Manual, F1360 90049

800CT to the manual 7fb783cd-6494-493d-92e0-dac34c65c2b7

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