Hp P4300 G2 16Tb Mdl Sas Starter China San Solution Reference Guide P4000_Support Resources_083012x

Hp-P4800-G2-140Tb-Mdl-Sas-San-Bladesystem-Reference-Guide-670192 hp-p4800-g2-140tb-mdl-sas-san-bladesystem-reference-guide-670192

2015-03-28

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HP LeftHand/P4000 Support Resource Guide

NOTE:

The information below will be kept up to date at the following link:

www.hp.com/go/P4000Support

TableofContents

Advice from the HP LeftHand/P4000 Support Experts ....................................................................... 3

Always check firmware, BIOS, and driver versions ....................................................................... 3

Install HP Insight Remote Support ................................................................................................ 3

Sign up to receive Product Alerts and Advisories........................................................................... 3

Support for Demos/Evaluations/Proof of Concepts ........................................................................... 5

Finding Manuals and other Technical Information ............................................................................. 6

HP LeftHand/P4000 Documentation Downloads ........................................................................... 6

Searching the Knowledge Base .................................................................................................. 6

Additional P4000 Technical Documents ....................................................................................... 6

View the HP LeftHand/P4000 Forum ........................................................................................... 6

Sign up for Support Community Forums ....................................................................................... 6

Finding Software and Patches ........................................................................................................ 7

Download the latest SAN/iQ Full Release Version ........................................................................ 7

Miscellaneous Free Software Components and User Documentation ................................................ 7

Previous SAN/iQ Versions, Software Components and User Documentation .................................... 7

www.hp.com/go/P4000Downloads ........................................................................................... 7

Specific Patches for HP LeftHand/P4000 Products ........................................................................ 7

Contracts and Support/Services Offerings ....................................................................................... 8

For Information on Support Offerings .......................................................................................... 8

For Warranty information .......................................................................................................... 8

Support Contract/Service Agreement ID (SAID) Care Pack Assistance ............................................. 8

Viewing Current Support Contracts ............................................................................................. 8

Bundle Serial Numbers vs. Individual Unit Serial Numbers ............................................................. 9

Installation ................................................................................................................................. 10

General Installation Services Information .................................................................................... 10

Purchase Installation Services ................................................................................................... 10

Schedule Installation ................................................................................................................ 10

Installation Escalations ............................................................................................................. 10

Self-Installations ...................................................................................................................... 10

Demo, Evaluation and Proof of Concept Installations ................................................................... 10

Product Training ......................................................................................................................... 11

Available Related Trainings ...................................................................................................... 11

Purchased Training.................................................................................................................. 11

Training seats that came with the product purchase ..................................................................... 11

Help Registering for Training .................................................................................................... 11

Hardware/Software Compatibility ................................................................................................ 12

Licensing ................................................................................................................................... 13

For Product Licensing ............................................................................................................... 13

Locating Entitlement Certificates ................................................................................................ 13

For replacement Entitlement Certificates ..................................................................................... 13

Locating Your HP Sales Order Number ...................................................................................... 13

Webware Help ....................................................................................................................... 13

Licensing Issues ....................................................................................................................... 13

Webware License Owner ........................................................................................................ 14

Deploying the License .............................................................................................................. 14

End-of-Service-Life Policy .............................................................................................................. 15

Web-based Management of Support Cases ................................................................................... 16

Bundle Serial Numbers vs. Individual Unit Serial Numbers ........................................................... 16

Calling Support .......................................................................................................................... 17

Bundle Serial Numbers vs. Individual Unit Serial Numbers ........................................................... 17

Purchasing/Presales .................................................................................................................... 20

Other HP LeftHand/P4000 Web Pages ......................................................................................... 21

Addendum A – Links Summary ..................................................................................................... 22

P4000 Firmware Requirements and Update Information .............................................................. 22

Insight Remote Support ............................................................................................................ 22

Product Alerts and Advisories ................................................................................................... 22

Support Center ....................................................................................................................... 22

Manuals and other Technical Information ................................................................................... 22

HP LeftHand/P4000 Forum ...................................................................................................... 22

Support Community Forums Sign-up .......................................................................................... 22

Latest Version of P4000 SAN/iQ Software, Documentation, and Related Components ................... 23

Previous Versions of P4000 SAN/iQ Software, Documentation, and Related Components .............. 23

Download P4000 patches ....................................................................................................... 23

Contract Administration ........................................................................................................... 23

Warranty Information .............................................................................................................. 23

Installation Services Information ................................................................................................ 23

Product Training Information ..................................................................................................... 23

Purchase Product Training, and Registration Assistance ............................................................... 23

Software/Hardware Compatibility and End-of-Service Life Policy .................................................. 23

www.hp.com/go/P4000Compatibility ...................................................................................... 23

Licensing ................................................................................................................................ 23

Licensing Help ........................................................................................................................ 23

Webware User Guide ............................................................................................................. 23

Submitting, managing and viewing Support cases ...................................................................... 24

Purchasing/Presales ................................................................................................................ 24

Addendum B – Acronym Summary ............................................................................................... 25

For More Information .................................................................................................................. 26

Call to Action ............................................................................................................................. 27

Advice from the HP LeftHand/P4000 Support Experts

The HP LeftHand/P4000 Support Team has the following recommendations for all HP LeftHand/P4000 SAN owners.

Always check firmware, BIOS, and driver versions

HP LeftHand/P4000 Technical Support strongly recommends that before putting newly installed Storage Modules into

production, and after adding applicable replacement parts, ALWAYS CHECK THE VERSIONS OF FIRMWARE, BIOS,

DRIVERS, ETC., and compare them to the P4000 requirements. There are many preventative fixes in proper firmware

which can prevent erroneous hard drive failures, for example, and other improvements that can improve data

availability. As necessary, follow the upgrade instructions provided.

For documented details register for SPOCK access at:

http://www.hp.com/storage/spock

You can then access the document from the SPOCK home page under “Other Hardware” along the left side of the

page, then “iSCSI / FCIP / DM (HP & Lefthand)”

Note that on the SPOCK page, there is one firmware matrix for the P4900, P4300 & P4500 products, one for the

P4800 product, and a separate matrix for the other HP LeftHand/P4000 products.

Install HP Insight Remote Support

HP LeftHand/P4000 Technical Support strongly recommends that you install Insight Remote Support as a means of

gathering logs from the SAN, receiving automated health status messages from the SAN, and auto-generating

Support tickets when issues are encountered.

NOTE:

With SAN/iQ version 9.0 and above, you are fully compatible with Insight Remote Support.

For SAN/iQ version 8.5, you must first install patch 10076 to be compatible with Insight Remote Support.

For SAN/iQ version 8.1 and below, you are not compatible with Insight Remote Support. We strongly recommend

that you upgrade to a compatible version of SAN/iQ.

For general Insight Remote Support information:

http://hp.com/go/insightremotesupport

Related Customer Notice:

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02776234/c02776234.pdf

IRS Standard Migration Guide:

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c03058614/c03058614.pdf

Download IRS Standard:

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSTANDARD

HP LeftHand/P4000 Technical Support strongly recommends that you sign up for HP Subscribers Choice to receive

customized product and solution updates and support alerts to keep your product current. A vast amount of other

information is also available, at either of the following sites:

https://h30046.www3.hp.com/SubChoice/country/us/en/subhub.aspx

http://www.hp.com/go/myadvisory

To receive software update notifications via email from Support Center, go to:

https://h20566.www2.hp.com/portal/site/hpsc/public/

Registration on Support Center and linking a support agreement to a user ID is required. For more information, go to:

https://h20566.www2.hp.com/portal/site/hpsc/aae/home?lang=en&cc=us&hpappid=SP4TS

If you are a previous ITRC user, see the “ITRC Users” section along the right side of the Support Center home page,

for assistance with migrating your ITRC profile data to Support Center. PROBLEMS WITH SUPPORT CENTER? Once logged

in, Select the “Contact HP” link at the top-left of the page.

Support for Demos/Evaluations/Proof of Concepts

For support on Demos, Evaluations and Proof of Concepts, please contact your local Sales Representative, Pre-Sales

Representative or the Partner that you purchased from or are working with. The Sales Associate will provide the

necessary support, and will contact other resources as necessary.

Finding Manuals and other Technical Information

HP LeftHand/P4000 Documentation Downloads

Searching the following page for keywords is often the easiest way to find the correct document:

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&

cc=us&docIndexId=64179&taskId=101&prodTypeId=12169&prodSeriesId=3936136

Searching the Knowledge Base

Log into your account on Support Center at:

https://h20566.www2.hp.com/portal/site/hpsc/public/kb/search/

Registration on Support Center and linking a support agreement to a user ID is required. For more information, go to:

https://h20566.www2.hp.com/portal/site/hpsc/aae/home?lang=en&cc=us&hpappid=SP4TS

If you are a previous ITRC user, see the “ITRC Users” section along the right side of the Support Center home page,

for assistance with migrating your ITRC profile data to Support Center. PROBLEMS WITH SUPPORT CENTER? Once logged

in, Select the “Contact HP” link at the top-left of the page.

Additional P4000 Technical Documents

Under ‘Product Information’, select ‘Resource Library’ at the following site:

www.hp.com/go/P4000

View the HP LeftHand/P4000 Forum

http://h30499.www3.hp.com/t5/HP-LeftHand-P4000/bd-p/itrc-1195

http://h30499.www3.hp.com/

Finding Software and Patches

Download the latest SAN/iQ Full Release Version

Follow the detailed instructions at:

www.hp.com/go/P4000downloads

Miscellaneous Free Software Components and User Documentation

www.hp.com/go/P4000downloads

 SAN/iQ Management SW DVD

 Centralized Management Console (CMC) installer (Windows, Linux and HPUX)

 SNMP MIBS for SAN/iQ

 Virtual Storage Appliance (VSA) (For Hyper-V, ESX OVF), Zero-to-VSA Installer, and Install and Config Guide

 SRA for VMware SRM, Readme and User Guide

 HP P4000 SAN User Guide

 HP P4000 Remote Copy User Guide

 P4x00 Storage System Quick Restore DVDs and System Recovery Procedures

 Application Integration Solution Pack DVD

 Application Aware Snapshot Manager Installer and Deployment Guide

 API/CLI for SAN/iQ, CLI Sample Scripts, and CLI Readme and User Manual

 MPIO/DSM for Windows Installer and User Guide

 Failover Manger (FOM) (For Hyper-V, ESX OVF and non-ESX)

 Multisite HA/DR User Guide

 P4800 Blade System Maintenance Guide

Previous SAN/iQ Versions, Software Components and User Documentation

To download previous versions of SAN/iQ and related software components and user documentation, select the link

titled ‘To download previous software versions of SAN/iQ’ at:

www.hp.com/go/P4000Downloads

Specific Patches for HP LeftHand/P4000 Products

Go to:

www.hp.com

 Click on “Support and Drivers” in the top menu

 From the resulting page, again select “Drivers & Software”

 Enter product “HP LeftHand” or other specific product model, and click SEARCH

 Select your Product, then Select “Cross operating system (BIOS, Firmware, Diagnostics, etc.”) as the Operating

System.

NOTE:

SAN/iQ CMC version 9.0 and higher can automatically download updates provided it can access the

internet, and is the preferred method to acquire P4000 updates.

Contracts and Support/Services Offerings

For Information on Support Offerings

Enter the product number in box 1, or select “HP Storage” in box 2 and then select “Storage Systems and

SAN Solutions” near the bottom of the page, and then select a Px00 product/solution. Next, click

“Expand All” for a list of all available services / care packs. The “Supporting Information” icon for each

item will provide details.

http://h20559.www2.hp.com/portal/site/cpc/template.PAGE/public/?javax.portlet.tpst=67778a6e4bb58e57aad

4ab02b053ce01&javax.portlet.pbp_67778a6e4bb58e57aad4ab02b053ce01=cpcNodeIdentifierAsString%3D30

533&javax.portlet.prp_67778a6e4bb58e57aad4ab02b053ce01=wsrp-

navigationalState%3Daction%25253DdetermineNodeContents%25257CcpcNodeIdentifierAsString%25253D30533

&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

For Warranty information

http://h18006.www1.hp.com/products/storageworks/warranty.html

Support Contract/Service Agreement ID (SAID) Care Pack Assistance

For assistance purchasing, uplifting, registering, renewing, updating or other questions regarding your Support

Contract/Service Agreement ID (SAID) Care Pack Assistance:

 Contact your HP Authorized reseller; they will work with the HP Distributor to address your contract needs.

 Or visit:

http://www.esca.hp.com/

 Alternatively, if you would like to speak to someone immediately, contact the following;

o USANDCANADA

US HP Services Customer Operations Business Center; 1-800-386-1115

 Select option #2 for Inquiries Regarding Support Agreements

 Select option #3 for Registration of Your Onsite HP CarePack

o LATINAMERICA

Tel: +1 305 267-4220

o EUROPE,MIDDLEEASTANDAFRICA

Email: UK&I_ContractAdministration@hp.com

o ASIAPACIFICANDJAPAN

Contact your local Sales Representative or Reseller

Viewing Current Support Contracts

To view your current support contracts, go to Support Center and select ‘My Support’ > ‘My Contracts and

Warranties’ > ‘View My Contracts and Warranties’ at:

https://h20566.www2.hp.com/portal/site/hpsc/public/

 Registration on Support Center and linking a support agreement to a user ID is required. For more

information, go to:

https://h20566.www2.hp.com/portal/site/hpsc/aae/home?lang=en&cc=us&hpappid=SP4TS

 If you are a previous ITRC user, assistance with migrating your ITRC profile data to Support Center can be

found in the ‘ITRC Users’ section along the right side of the Support Center home page. PROBLEMS WITH

SUPPORT CENTER? Once logged in, Select the “Contact HP” link at the top-left of the page.

 For a copy of your support contract or to discuss the terms and conditions please contact your HP

Authorized Reseller. If you do not purchase through a HP Authorized reseller please phone 1-800-386-

1115 and select option 1 to locate your contract administrator.

Bundle Serial Numbers vs. Individual Unit Serial Numbers

Many HP LeftHand/P4000 Storage Modules are purchased as part of a “bundle” or “SAN” package. In those

cases, each node will have a label with its individual serial number, but will also have a separate label with the

“Bundle Serial Number”. When providing serial numbers to technical support for contract or support entitlement

purposes, you will always refer to the bundle serial number. The bundle serial number is what the warranty and

support contracts are tied to.

Installation

General Installation Services Information

Information about general installation services can be found at:

http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA1-4008ENW.pdf

Purchase Installation Services

Contact HP Sales Rep or HP Authorized reseller.

Schedule Installation

IMPORTANT:InAmericas,installationservicesare NOTPROACTIVELYSCHEDULED.ThecustomerMUSTphoneintoschedule.

There is THREETOFIVEDAYSCHEDULINGWINDOW on all installation requests to be assigned to an HP engineer. If the customer

requires installation sooner than that (i.e. two days out), they can possibly be accommodated for an additional fee.

 AMERICAS:1‐800‐633‐3600

Wait for the prompt and then speak the following short-cut “RequestAnInstallation”

You will need your HPsalesordernumber; this number typically starts with 24W or 26W and can be found in the

upper right hand corner of your HP invoice that was included in the box with your hardware.

You will be given a casenumber and told that you will be contacted by an installer.

 EUROPE,MIDDLEEAST,AFRICA,ASIAPACIFICANDJAPAN

Typically the customer will be contacted proactively by the Installation Coordination team. Otherwise, contact your

regional Technical Support office (see details below) to open an installation case.

Installation Escalations

If you are not satisfied with your installation and would like to escalate, call:

 AMERICAS:1‐800‐633‐3600

Wait for the prompt and then speak the following short-cut “RequestAnInstallation”

o You will need to reference their installation case number and an escalation will be opened to determine

next steps.

o If you do not have your installation case number, you will need your HP sales order number that has the

installation purchase on it.

 EUROPE,MIDDLEEAST,AFRICA,ASIAPACIFICANDJAPAN

Contact your regional Technical Support office (see details below) to open an installation case.

Self-Installations

HP does not support self-installations over the phone. If you would like to purchase installation services, please

contact your HP sales representative or HP Authorized Reseller for pricing.

Demo, Evaluation and Proof of Concept Installations

For installation services on Demos, Evaluations and Proof of Concepts, please contact your local Sales Representative,

Pre-Sales Representative or the Partner that you purchased from or are working with. The Sales Associate will provide

the necessary support, and can contact other resources as necessary.

Product Training

Available Related Trainings

For a list of available related trainings, visit:

http://hp.com/education/sections/storage.html

The typical course for LeftHand/P4000 customers is the HK364s P4000 Configuration and Administration course.

More info can be found at:

http://www.hp.com/education/courses/hk364s.html

Purchased Training

For information on purchasing product training, contact your local HP sales rep, authorized reseller, or go to the

following link and call the number for your particular country:

http://www.hp.com/education/news/contact-phone.html

When purchasing product, you may add an HP Education Services Care Pack along with the product order.

Training seats that came with the product purchase

If training was included with your product purchase, a Welcome Letter is sent via email to the customer contact on the

order report. The email will have the following subject line:

“IMPORTANT:HPorderinformationfor[ACCOUNTNAME]”.

The email will explain what you purchased, Terms and Conditions, account number and a link to the courses. If you

cannot find your letter, be sure it is not in your spam/junk folder, and Confirm that the person asking for the

information is in communication with the contact provided on the sales order.

Otherwise, register for the HK364s P4000 Administration course at the following site. (If you are unable to locate

your welcome letter, use “Bundle” as the method of payment in the “other HP contract” field on the web registration

form):

http://hp.com/education/sections/storage.html

Help Registering for Training

If you need help registering, go to the following link and call the number for your particular country:

http://www.hp.com/education/news/contact-phone.html

Hardware/Software Compatibility

For a complete list of hardware and software compatibility, visit:

www.hp.com/go/P4000Compatibility

Licensing

For Product Licensing

Visit the following site, enter the HP Sales Order Number, and follow instructions to complete the registration process.

You will need the MAC address of the affected storage system(s):

www.webware.hp.com

Locating Entitlement Certificates

You should have received a blue package/envelope with each storage unit and/or VSA purchased that contains

information on how to access Webware and the license key generation system.

For replacement Entitlement Certificates

NOTE:THISISTHESAMEPROCESSFORANYHPDEMOLOANSYOUMAYHAVEINTHEFIELD



If you did not receive or accidently destroyed your Entitlement Certificates and need a replacement

Email: entitlement.support@hp.com (This is valid for all HP regions), or

 MI.licensing-NA@hp.com for the Americas

 MI.Licensing-EMEA@hp.com for Europe, Middle East and Africa

 LicensesAPAC@hp.com for Asia Pacific

 ELA.Administration@hp.com for ELA customers and SAWs requests

Americasonly: Normal turnaround time is 2 working days. If your need is urgent –mark it “URGENT” in the subject

line.

To speed the request, please provide:

 Customer Name and Address

 HP Order number (24W# or 26W#)

 Product Number purchased (e.g. BK716A) & Quantity (e.g. 1)

Determining how many Entitlement Certificates should come with each single P4000 Node (i.e. System) or Bundle

(i.e. SAN)?

 Every individual node comes with its own Entitlement Certificate

 E.g. BK715A, BK716A, BV890SB, BV891SB, BV931A, BV932A will come with one Entitlement Certificate

for each node, i.e. total of (2)

 E.g. BQ888A will come with (2) Entitlement Certificates plus (1) 10-License Entitlement Certificate for VSA

 E.g. BQ889A will come (4) Entitlement Certificates plus (1) 10-License Entitlement Certificate for VSA

 E.g. BK717A, BQ890A will come (5) Entitlement Certificates

Locating Your HP Sales Order Number

The Sales Order can be found in several places:

 Included in the blue package/envelope, printed on the entitlement certificate.

 Included in the contract information, viewable via Support Center

 Included in an email received from HP Contract Admin or HP Reseller after setup of the support contract.

Webware Help

From the Webware home page, under Resources on the left side of the page, select ‘Help’.

Licensing Issues

For license moves, licensing problems, questions, or problems with the Webware website (http://webware.hp.com),

contact the licensing center either by phone or email.

 AMERICAS

1-800-326-0411

Hours of operation: 6:00 am to 6:00 pm MST

Or email Americas_password@cnd.hp.com Please include the HP sales order number, Service Agreement ID

(SAID), serial number and a brief description of the problem.

 EUROPE, MIDDLE EAST AND AFRICA

Phone: (+31-55-543-4642)

Fax: (+31-55-543-4645)

Hours of operation: 9:00 to 18:00 CET

Or email Europe_password@cnd.hp.com Please include the HP sales order number, Service Agreement ID

(SAID), serial number and a brief description of the problem.

 ASIA PACIFIC AND JAPAN

Phone: (outside Japan) (+81-3-3227-5672) - English Support

Phone: (within Japan) 03-3227-5264 - Japanese Support

Fax: (+81-3-3227-5238)

Hours of operation: 9:00 am to 5:00 pm JST

Or email Asia_password@cnd.hp.com Please include the HP sales order number, Service Agreement ID (SAID),

serial number and a brief description of the problem.

Webware License Owner

License owners can be determined one of two ways:

 For legacy customers: The license owner is individual that was identified as the primary technical contact in

SalesForce before the acquisition.

 For new customers: The license owner is the contact provided by sales on the HP sales order

Deploying the License

To deploy the license, please follow the following steps:

1. Go to https://webware.hp.com/welcome.asp

2. Click on GENERATE NEW LICENSES

3. Login with your current account or create a new one if you are not an existing member already

4. You might be redirected to the initial page after logging in, please click on GENERATE NEW

LICENSES again if this is the case.

5. Enter your order number in the ―Order Numberǁ field and click ‗next‘

6. Select the product to license and click ‗next‘

7. Enter all the relevant details requested by the website (only the fields marked with an asterisk are

mandatory)

8. When finishing this procedure, the license key will be emailed to the address(es) you specified in

the profile and in the CC: field.

End-of-Service-Life Policy

Information can be found towards the end of the document at:

www.hp.com/go/P4000Compatibility

Web-based Management of Support Cases

To Submit, manage and view the status of Support Cases via the web, visit the Support Center. Under ‘Support

Options’, on the left side of the page, go to ‘Get help from HP’, and select ‘Submit or manage support cases’, at:

https://h20566.www2.hp.com/portal/site/hpsc/public/

 Registration on Support Center and linking a support agreement to a user ID is required. For more

information, go to:

https://h20566.www2.hp.com/portal/site/hpsc/aae/home?lang=en&cc=us&hpappid=SP4TS

 If you are a previous ITRC user, assistance with migrating your ITRC profile data to Support Center can be

found in the ‘ITRC Users’ section along the right side of the Support Center home page. PROBLEMS WITH

SUPPORT CENTER? Once logged in, Select the “Contact HP” link at the top-left of the page.

Bundle Serial Numbers vs. Individual Unit Serial Numbers

Many HP LeftHand/P4000 Storage Modules are purchased as part of a “bundle” or “SAN” package. In

those cases, each node will have a label with its individual serial number, but will also have a separate

label with the “Bundle Serial Number”. When providing serial numbers to technical support for contract

or support entitlement purposes, you will always refer to the bundle serial number. The bundle serial

number is what the warranty and support contract are tied to.

Calling Support

NOTE:

Customers with a Mission Critical support agreement should use the alternate Support number

provided with the contract.

Bundle Serial Numbers vs. Individual Unit Serial Numbers

Many HP LeftHand/P4000 Storage Modules are purchased as part of a “bundle” or “SAN” package. In those

cases, each node will have a label with its individual serial number, but will also have a separate label with the

“Bundle Serial Number”. When providing serial numbers to technical support for contract or support entitlement

purposes, you will always refer to the bundle serial number. The bundle serial number is what the warranty and

support contract are tied to.

NOTE: Below are the primary Support contact numbers. Other paths also exist and take you to the same phone

queue.

 AMERICAS

1-800-633-3600, at the voice prompt, say “

LeftHand Solution

”

 EUROPE, MIDDLE EAST AND AFRICA

Note:

If your country is not listed, contact your local service provider

Country HP Contract Support numbers

Algeria +213 21 67 66 66

Angola +234 1 27 14 777

Armenia +7 495 797 3525

Austria 08 1000 2000

Azerbaijan +7 495 797 3525

Bahrain +971 4 390 4785

Belarus +7 495 797 3525

Belgium 078 250 144

Bulgaria 2 960 1963

Croatia 1 6060 230

Cyprus +30 210 876 1880

Czech Republic 261 307 505

Denmark 35 25 65 00

Egypt 0800 888 7 888

Estonia 6 813 823/ After hours: +358 204 912 746

Faroe Islands +45 3525 6500

Finland 0203 203 00 or 0203 225 00

France 0825 00 4123

Georgia +7 495 797 3525

Germany 01805 332 525

Gibraltar +44 207 949 0148

Greece 801 11 47 22 73

Greenland +45 3525 6500

Guernsey 0870 842 2330

Hungary 06 1 382 11 22

Iceland +45 3525 6500

Iraq +971 4 390 4785

Ireland 1850 924 590

Israel 09 7623 300

Italy 02 4527 9050

Jersey 0870 842 2330

Jordan +971 4 390 4785

Kazakhstan +7 495 797 3525

Kenya 020 272 0846

Kosovo 6324 0005

Kuwait +971 4 390 4785

Kyrgyzstan +7 495 797 3525

Latvia 67 030 721 / Toll free: 800 80 12/ After Hours: +358 204

912 746

Lebanon +971 4 390 4785

Liechtenstein 0848 800 724

Lithuania 5 210 3333 / Toll free: 800 10000/ After Hours: +358

204 912 746

Luxembourg 27 303 111

Madagascar + 212 22 40 47 47

Mauritius +27 11 785 1000

Moldova +7 495 797 3525

Monaco +33 1 70 20 00 38

Montenegro 6324 0005 or +49 6966404301

Morocco 05 22 24 87 70

Netherlands 0900 115 0000

Nigeria 01 2714777

Norway 800 56044

Oman +971 4 390 4785

Poland 0801 300 310

Portugal 808 218 218 or 808 203 203

Quatar +971 4 390 4785

Reunion +212 22 40 47 47

Romania 021 303 84 01

Russia - Moscow 495 797 3525

Russia - St. Petersburg 812 346 7982

San Marino +39 02 4527 9050

Saudi Arabia 800 897 1451

Serbia 63240005 or +49 6966404301

Slovak republic / Slovakia 02 5752 5555/ After Hours: 905 70 74 74

Slovenia 1 2307 478

South Africa 086 000 1010

Spain 902 012 959/ After Hours: 902 012 969

Sweden 077 130 30 30/ After Hours: 077 130 30 50

Switzerland 0848 800 724

Syria +971 4 390 4785

Tajikistan +7 495 797 3525

Togo +212 5 22 24 87 70

Tunisia 23 925 000

Turkey 0212 444 71 72

Turkmenistan +7 495 7973525

Ukraine 44 496 9669

United Arabic Emirates 04 390 4785 or Toll Free: 800 4326

United Kingdom 0845 161 0050

Uzbekistan +7 495 797 3525

Vatican City State 02 4527 9050

West Africa, French-Speaking countries +212 22 24 87 70

West Africa, English Speaking countries +234 1 2714777/ +420 261 307737

Yemen +971 4 390 4785

ASIAPACIFICANDJAPAN



Contact Support Phone

Numbers

Primary Numbe

Alternative and/or After Hours Numbe

ustralia 13 11 47

China 8008106966

(CarePack customers need pin code *)

8008103888 (Base warranty Customer)

8008106966

(CarePack customers, need pin code *)

Hong Kong 35597333 or 29048338 22923333

India 18004254994 18004258080

Indonesia +6221 57987777 +62 213503408 (Warranty)

apan 0120 247168 (Carepack)

Korea 2199 0911 (Working Hours)

050 2199 0909 (After Hours)

Malaysia 1800 888 588 #1 #5 #3 (Warranty)

1800 88 1811 /+603 2095 1911 (Contract)

New Zealand 0800 664 747

Philippines +632 888 6211

Singapore 1800 272 4333 (Contract) +65 6272 5300 #1 # 5 #3 (Warranty)

Taiwan 0800 211666 02 87227688

Thailand +662 353 9199

Vietnam +84 8 382 34155 +84 4 393 50565

* Pin code is provided when purchasing the CarePack

Purchasing/Presales

For information on purchasing any of the following, your first contact should be with your HP Sales Rep or HP

Authorized reseller:

 Spare parts

 Media Retention Service (Allows you to keep defective hard drives with sensitive data, rather than returning

them)

 Training Services

 Installation Services

 Professional Services

 Etc.

To contact HP directly on these topics:

 AMERICAS

800-BUY-MYHP

 ALL OTHER REGIONS

Find the appropriate number for your country at:

http://welcome.hp.com/country/us/en/wwcontact_us.html

Other HP LeftHand/P4000 Web Pages

For general HP LeftHand/P4000 information and links to other useful information

www.hp.com/go/P4000

Addendum A – Links Summary

P4000 Firmware Requirements and Update Information

Go to “Other Hardware”, then “iSCSI / FCIP / DM (HP & Lefthand)” at:

http://www.hp.com/storage/spock

Insight Remote Support

General Info:

http://hp.com/go/insightremotesupport

Customer Notice:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c02511754

IRS Standard Migration Guide:

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c03058614/c03058614.pdf

Download IRS Standard:

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSTANDARD

Product Alerts and Advisories

https://h30046.www3.hp.com/SubChoice/country/us/en/subhub.aspx

http://www.hp.com/go/myadvisory

https://h20566.www2.hp.com/portal/site/hpsc/public/

Support Center

https://h20566.www2.hp.com/portal/site/hpsc/public/

Includes:

 Signing up for access

 Linking SAID to account

 View Knowledge Base

 View Support contracts

 Open support cases via Web

 Viewing case status

Manuals and other Technical Information

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&

cc=us&docIndexId=64179&taskId=101&prodTypeId=12169&prodSeriesId=3936136

www.hp.com/go/P4000 Under Product Information > Resource Library

HP LeftHand/P4000 Forum

http://h30499.www3.hp.com/t5/HP-LeftHand-P4000/bd-p/itrc-1195

Support Community Forums Sign-up

http://h30499.www3.hp.com/

Latest Version of P4000 SAN/iQ Software, Documentation, and Related

Components

www.hp.com/go/P4000Downloads

Previous Versions of P4000 SAN/iQ Software, Documentation, and

Related Components

www.hp.com/go/P4000Downloads, then go to link titled ‘To download previous software versions of SAN/iQ’

Download P4000 patches

www.hp.com Visit ‘Support and Drivers’ > Enter product “HP LeftHand” or “P4000” > ‘GO’ > ‘Select Your Product’

> Select “Cross operating system (BIOS, Firmware, Diagnostics, etc.”)

Contract Administration

http://www.esca.hp.com/

Warranty Information

http://h18006.www1.hp.com/products/storageworks/warranty.html

Installation Services Information

http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA1-4008ENW.pdf

Product Training Information

http://hp.com/education/sections/storage.html

Purchase Product Training, and Registration Assistance

http://www.hp.com/education/news/contact-phone.html

Software/Hardware Compatibility and End-of-Service Life Policy

www.hp.com/go/P4000Compatibility

Licensing

http://webware.hp.com

Licensing Help

AMERICAS: Americas_password@cnd.hp.com

EUROPE: Europe_password@cnd.hp.com

ASIA: Asia_password@cnd.hp.com

Webware User Guide

https://webware.hp.com/licensinghome/LicenseManagementGuide.asp?&SignIn=N&RedirectID=hppwelcome.asp&

ValidateMode=False&FromPage=LicenseManagementGuide.asp

Submitting, managing and viewing Support cases

https://h20566.www2.hp.com/portal/site/hpsc/public/

Purchasing/Presales

http://welcome.hp.com/country/us/en/wwcontact_us.html

AMERICAS: Dial 800-BUY-MYHP

Addendum B – Acronym Summary

P4000:

HP naming convention for the LeftHand iSCSI SAN product family

IRS:

Insight Remote Support

iSCSI:

Internet SCSI, or Internet Small Computer Systems Interface

SAN:

Storage Area Network

SAN/iQ:

Name of the software comprising the OS and management of P4000 SANs

SAID:

Service Agreement ID

SPOCK:

Website for Single Point of Connectivity Knowledge

BIOS:

Basic Input/Output System

CMC:

Centralized Management Console for SAN/iQ

CLI:

Command Line Interface

HA/DR:

High Availability / Disaster Recovery

SAN:

Storage Area Network

SRM:

VMware Site Recovery Manager

SRA:

Site Recovery Adapter, to interface with SRM

VSA:

Virtual Storage Appliance

MPIO:

Multi-Path I/O

DSM:

Device Specific Module, to interface with Microsoft’s MPIO framework

For More Information

To read more about HP LeftHand/P4000 products, go to www.hp.com/go/P4000

Call to Action

For further information, please contact your HP representative or visit:

www.hp.com/go/P4000

only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or

omissions contained herein.

Hp P4300 G2 16Tb Mdl Sas Starter China San Solution Reference Guide P4000_Support Resources_083012x

Hp-P4800-G2-140Tb-Mdl-Sas-San-Bladesystem-Reference-Guide-670192 hp-p4800-g2-140tb-mdl-sas-san-bladesystem-reference-guide-670192

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