Hp Pavilion Dv4 1225Dx Users Manual

2015-02-09

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Multimedia
User Guide

© Copyright 2008 Hewlett-Packard
Development Company, L.P.
Microsoft, Windows, and Windows Vista are
U.S. registered trademarks of Microsoft
Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: November 2008
Document Part Number: 505968-001

Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.

Table of contents

1 Multimedia features
Identifying your multimedia components .............................................................................................. 1
Using the MediaSmart button ............................................................................................................... 3
Adjusting the volume ............................................................................................................................ 3
Using the media activity functions ........................................................................................................ 4
Using the media activity buttons .......................................................................................... 5
Previous/rewind button ........................................................................................ 5
Play/pause button ............................................................................................... 5
Next/fast forward button ...................................................................................... 6
Stop button .......................................................................................................... 6
Using the media activity hotkeys ......................................................................................... 6
2 Multimedia software
Using HP MediaSmart software ........................................................................................................... 7
Using other preinstalled multimedia software ....................................................................................... 7
Installing multimedia software from a disc ............................................................................................ 8
3 Audio
Connecting external audio devices ...................................................................................................... 9
Checking your audio functions ............................................................................................................. 9
4 Video
Connecting an external monitor or projector ...................................................................................... 11
Connecting an HDMI device ............................................................................................................... 12
Configuring the audio using HDMI ..................................................................................... 12
Determining the type of graphics card installed on your computer ................... 12
Setting HDMI as the default audio playback device .......................................... 13
Watching TV (select models only) ...................................................................................................... 13
5 Optical drive
Identifying the installed optical drive ................................................................................................... 15
Using optical discs .............................................................................................................................. 15
Selecting the right disc ....................................................................................................................... 16
CD-R discs ......................................................................................................................... 16
CD-RW discs ..................................................................................................................... 16
DVD±R discs ..................................................................................................................... 17
DVD±RW discs .................................................................................................................. 17
LightScribe DVD+R discs .................................................................................................. 17

iii

Blu-ray Disc ....................................................................................................................... 17
Playing music ..................................................................................................................................... 17
Watching a movie ............................................................................................................................... 18
Changing DVD region settings ........................................................................................................... 19
Creating or “burning” a CD or DVD .................................................................................................... 20
Removing an optical disc (CD or DVD) .............................................................................................. 21
6 Webcam
7 Troubleshooting
The optical disc tray does not open for removal of a CD or DVD ....................................................... 23
The computer does not detect the optical drive ................................................................................. 24
A disc does not play ........................................................................................................................... 24
A disc does not play automatically ..................................................................................................... 25
A DVD movie stops, skips, or plays erratically ................................................................................... 25
A DVD movie is not visible on an external display ............................................................................. 25
The process of burning a disc does not begin, or it stops before completion .................................... 25
A DVD playing in Windows Media Player produces no sound or display ........................................... 26
A device driver must be reinstalled .................................................................................................... 26
Obtaining the latest HP device drivers ............................................................................... 27
Obtaining the latest Windows device drivers ..................................................................... 27
Index ................................................................................................................................................................... 29

Multimedia features

Your computer includes multimedia features that allow you to listen to music, watch movies, and view
pictures. Your computer may include the following multimedia components:
●

Optical drive for playing audio and video discs

●

Integrated speakers for listening to music

●

Integrated microphone for recording your own audio

●

Integrated webcam that allows you to capture and share video

●

Preinstalled multimedia software that allows you to play and manage your music, movies, and
pictures

●

Multimedia buttons and hotkeys that provide fast access to multimedia tasks

NOTE:

Your computer may not include all of the components listed.

The following sections explain how to identify and use the multimedia components included with your
computer.

Identifying your multimedia components
The following illustration and table describe the multimedia features of the computer.

Identifying your multimedia components

Component

Description

(1)

Internal digital dual array microphones (2)

Record sound.

(2)

Webcam light

Turns on when video software accesses the webcam.

(3)

Webcam

Captures video.

(4)

Speakers (2)

Produce sound.

(5)

TV antenna/cable jack (select models only)

Connects a TV antenna, a digital cable device, or a satellite device
that receives standard or high-definition TV broadcasts.

(6)

Audio-out (headphone) jacks (2)

Produce sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety and
Environmental Notices.
NOTE: When a device is connected to the headphone jack, the
computer speakers are disabled.

(7)

Audio-in (microphone) jack

Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.

(8)

Volume mute button

Mutes and restores speaker sound.

(9)

Volume scroll zone

Adjusts speaker volume. Slide your finger to the left to decrease
volume and to the right to increase volume. You can also tap the

Chapter 1 Multimedia features

Component

Description
minus sign on the scroll zone to decrease volume, or tap the plus
sign on the scroll zone to increase volume.

Using the MediaSmart button
The function of the MediaSmart button varies by model and installed software. With this button, you can
watch movies, listen to music, and view pictures.

Pressing the MediaSmart button launches the HP MediaSmart program.
NOTE: If the computer has been set up to require a logon password, you may be asked to log on to
Windows. MediaSmart launches after you log on. Refer to Help and Support for more information.

Adjusting the volume
You can adjust the volume using the following controls:
●

Computer volume buttons:
◦

To mute or restore volume, press the mute button (1).

◦

To decrease volume, slide your finger across the volume scroll zone from right to left, or press
the volume down button (2).

Using the MediaSmart button

◦

●

To increase volume, slide your finger across the volume scroll zone from left to right, or press
the volume up button (3).

Windows® volume control:
a.

Click the Volume icon in the notification area, at the far right of the taskbar.

Increase or decrease the volume by moving the slider up or down. Click the Mute icon to mute
the volume.

– or –
a.

Right-click the Volume icon in the notification area, and then click Open Volume Mixer.

In the Master Volume column, increase or decrease the volume by moving the Volume slider
up or down. You can also mute the volume by clicking the Mute icon.

If the Volume icon is not displayed in the notification area, follow these steps to add it:

●

Right-click in the notification area, and then click Properties.

Click the Notification Area tab.

Under System icons, select the Volume check box.

Click OK.

Program volume control:
Volume can also be adjusted within some programs.

Using the media activity functions
The media activity buttons and the media activity hotkeys control the play of an audio CD or a DVD that
is inserted into the optical drive.

Chapter 1 Multimedia features

Using the media activity buttons
The following illustration and tables describe the functions of the media activity buttons when a disc is
inserted in the optical drive.
●

Previous/rewind button (1)

●

Play/pause button (2)

●

Next/fast forward button (3)

●

Stop button (4)

Previous/rewind button
Disc status

Button

Function

Playing

Previous/rewind button

Plays a previous track or chapter.

Playing

fn + previous/rewind button

Rewinds the playback.

Disc status

Button

Function

Not playing

Play/pause button

Plays the disc.

Playing

Play/pause button

Pauses the playback.

Play/pause button

Using the media activity functions

Next/fast forward button
Disc status

Button

Function

Playing

Next/fast forward button

Plays the next track or chapter.

Playing

fn + next/fast forward button

Fast forwards the playback.

Disc status

Button

Function

Playing

Stop button

Stops the playback.

Stop button

Using the media activity hotkeys
A media activity hotkey is a combination of the fn key (1) and a function key (2).

●

When an audio CD or a DVD is not playing, press fn+f9 (3) to play the disc.

●

When an audio CD or a DVD is playing, use the following hotkeys:
◦

To pause or resume playing the disc, press fn+f9 (3).

◦

To stop the disc, press fn+f10 (4).

◦

To play the previous track of an audio CD or the previous chapter of a DVD, press fn+f11
(5).

◦

To play the next track of an audio CD or the next chapter of a DVD, press fn+f12 (6).

Chapter 1 Multimedia features

Multimedia software

Your computer includes preinstalled multimedia software that allows you to play music, watch movies,
and view pictures. The following sections provide details about MediaSmart and other preinstalled
multimedia software.

Using HP MediaSmart software
MediaSmart turns your computer into a mobile entertainment center. With MediaSmart, you can enjoy
music and DVD movies. You can also play and sing along with karaoke CDs (select models only) and
view and record live TV (select models only). MediaSmart includes the following features:
●

Internet TV—Classic oldies, a range of TV shows and channels, as well as the HP-TV channel
streamed in full-screen to computers with an Internet connection.

●

Playlist upload support:

●

◦

Upload your MediaSmart photo playlists to Internet photo albums, such as Snapfish.

◦

Upload your MediaSmart video playlists to YouTube.

◦

Export your MediaSmart playlist to the CyberLink DVD Suite.

Pandora Internet radio (North America only)—Listen to music selected just for you, streamed from
the Internet.

To start MediaSmart:
▲

Press the MediaSmart button on your computer.

For more information on using MediaSmart, refer to Help and Support.

Using other preinstalled multimedia software
To locate other preinstalled multimedia software:
▲

Select Start > All Programs, and then open the multimedia program you want to use. For example,
if you want to use Windows Media Player to play an audio CD, click Windows Media Player.
NOTE:

Some programs may be located in subfolders.

Using HP MediaSmart software

Installing multimedia software from a disc
To install any multimedia software from a CD or DVD, follow these steps:
1.

Insert the disc into the optical drive.

When the installation wizard opens, follow the on-screen instructions.

Restart the computer if you are prompted to do so.

NOTE: For details about using software included with the computer, refer to the software
manufacturer’s instructions, which may be provided on disc, in the software Help, or on the
manufacturer's Web site.

Chapter 2 Multimedia software

Audio

Your computer enables you to use a variety of audio features:
●

Play music using your computer speakers and/or connected external speakers

●

Record sound using the internal microphone or connect an external microphone

●

Download music from the Internet

●

Create multimedia presentations using audio and images

●

Transmit sound and images with instant messaging programs

●

Stream radio programs (select models only) or receive FM radio signals

●

Create or “burn” audio CDs

Connecting external audio devices
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and
Environmental Notices.
To connect external devices such as external speakers, headphone, or a microphone, refer to the
information provided with the device. For best results, remember the following tips:
●

Be sure that the device cable is securely connected to the correct jack on your computer. (Cable
connectors are normally color-coded to match the corresponding jacks on the computer.)

●

Be sure to install any drivers required by the external device.
NOTE: A driver is a required program that acts like a translator between the device and the
programs that use the device.

Checking your audio functions
To check the system sound on your computer, follow these steps:
1.

Select Start > Control Panel.

Click Hardware and Sound.

Click Sound.

When the Sound window opens, click the Sounds tab. Under Program, select any sound event,
such as a beep or alarm, and click the Test button.

Connecting external audio devices

You should hear sound through the speakers or through connected headphones.
To check the record functions of the computer, follow these steps:
1.

Select Start > All Programs > Accessories > Sound Recorder.

Click Start Recording and speak into the microphone. Save the file to your desktop.

Open Windows Media Player or MediaSmart and play back the sound.

NOTE: For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.
▲

To confirm or change the audio settings on your computer, right-click the Sound icon on the
taskbar, or select Start > Control Panel > Hardware and Sound > Sound icon.

Chapter 3 Audio

Video

Your computer enables you to use a variety of video features:
●

Watch movies

●

Play games over the Internet

●

Edit pictures and video to create presentations

●

Connect external video devices

●

Watch TV, including high-definition TV (select models only)

Connecting an external monitor or projector
The external monitor port connects an external display device such as an external monitor or a projector
to the computer.
▲

To connect a display device, connect the device cable to the external monitor port.

NOTE: If a properly connected external display device does not display an image, press fn+f4 to
transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the
computer display and the device.

Connecting an external monitor or projector

Connecting an HDMI device
The computer includes an HDMI (High Definition Multimedia Interface) port. The HDMI port connects
the computer to an optional video or audio device, such as a high-definition television, or any compatible
digital or audio component.
The computer can support one HDMI device connected to the HDMI port, while simultaneously
supporting an image on the computer display or any other supported external display.
NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased
separately), available from most electronic retailers.
To connect a video or audio device to the HDMI port:
1.

Connect one end of the HDMI cable to the HDMI port on the computer.

Connect the other end of the cable to the video device, according to the device manufacturer’s
instructions.

Press fn+f4 on the computer to switch the image between the display devices connected to the
computer.

Configuring the audio using HDMI
For best results, connect an audio or video device, such as a high-definition TV, to the HDMI port on
your computer, and use MediaSmart as your media program.
You must also determine what type of graphics card is installed on your computer, and then configure
the default audio playback device according to that graphics card.

Determining the type of graphics card installed on your computer
▲

Check the label on the computer keyboard.

– or –

Select Start > Computer > System properties.

In the left pane, click Device Manager, and then click the plus sign (+) next to Display
adapters.

Chapter 4 Video

Setting HDMI as the default audio playback device
1.

Select Start > Control Panel > Hardware and Sound > Sound icon.

If you have an Intel integrated graphics card or an ATI or NVIDIA graphics card, click the
Playback tab, click Digital Output Device (HDMI), and then click Set Default.

Click OK.

Start MediaSmart (or restart it if it is already running).

Watching TV (select models only)
Your computer may have an integrated TV tuner (select models only), or you may have an optional
external TV tuner, that enables you to watch, record, and pause live TV on the computer. In addition, if
your computer includes an integrated TV tuner, then two remote controls are included in the box with
the computer.
●

HP Mobile Remote Control—Provides remote control of some features such as audio and video
disc playback and can be stored in the ExpressCard slot.

●

HP Media Remote Control—Provides more comprehensive remote control of features such as
viewing TV and is a larger remote than the HP Mobile Remote Control.

Before you can watch TV on the computer, be sure that you have set up the TV tuner according to the
instructions provided in the printed Notebook Essentials guide included with the computer or in the user
guide included with your optional external TV tuner.
You can view TV in the MediaSmart TV mode, using a TV tuner or live streaming over the Internet. You
can also schedule recordings and view recorded TV shows on your computer.
NOTE: Some features of MediaSmart TV mode, such as Internet streaming, may not be available in
all regions, and may also require additional hardware or services, such as a high-speed Internet
connection.
MediaSmart TV mode supports the following options:
●

Slingbox (select models only)—Plays current TV broadcasts from your home TV.

●

EPG—Displays the EPG (electronic program guide).

●

Live TV—Plays live TV broadcasts.

●

Recorded TV—Displays programs recorded from the TV.

●

Schedule—Displays all current recording schedules.

●

Internet TV—Plays current TV broadcasts from the Internet.

This section explains how to watch TV using the HP Media Remote Control.

Watching TV (select models only)

To view live television, follow these steps:
1.

Press the TV button on the HP Media Remote Control to open the MediaSmart TV mode.

Use the arrow keys to select the source name, and then press the OK button. The TV broadcast
begins to play in the preview window.

To watch in full-screen format, press the right arrow to move the cursor to the preview window, and
then press the OK button.

NOTE:

You can also use the keyboard to perform these steps.

To view a previously recorded TV program, follow these steps:
1.

Press the TV button on the HP Media Remote Control to open the MediaSmart TV mode.

Use the arrow keys to select Recorded TV, and then press the OK button. The console is refreshed
to display a list of any programs you have recorded.

Use the arrow keys to select the program you want to view, and then press the OK button. The
recorded program begins to play in the preview window.

To watch in full-screen format, press the right arrow to move the cursor to the preview window and
then press the OK button.

NOTE:

You can also use the keyboard to perform these steps.

For more information on using MediaSmart to watch TV, refer to Help and Support.

Chapter 4 Video

Optical drive

Your computer may include an optical drive that expands the functionality of the computer. Identify what
kind of device is installed in your computer to see its capabilities. The optical drive allows you to read
data discs, play music, and watch movies. If your computer includes a Blu-ray Disc ROM Drive, then
you can also watch high-definition video from disc.

Identifying the installed optical drive
▲

Select Start > Computer.

You will see a list of all the devices installed on your computer, including your optical drive. You may
have one of the following types of drives:
●

DVD-ROM Drive

●

DVD±RW/R and CD-RW Combo Drive

●

DVD±RW/R and CD-RW Combo Drive with Double-Layer (DL) support

●

LightScribe DVD±RW/R and CD-RW Combo drive with Double-Layer (DL) support

●

Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double Layer (DL) support

NOTE:

Some of the drives listed above may not be supported by your computer.

Using optical discs
An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs store
information, such as music, photos, and movies. DVDs have a higher storage capacity than CDs.
Your optical drive can read standard CD and DVD discs. If your optical drive is a Blu-ray Disc ROM
Drive, it can also read Blu-ray discs.
NOTE: Some of the optical drives listed may not be supported by your computer. The listed drives are
not necessarily all of the supported optical drives.
Some optical drives can also write to optical discs as described in the following table.
Optical drive type

Write to CD-RW

Write to DVD±RW/R

Write to DVD+R DL

Write label to
LightScribe CD or DVD
±RW/R

SuperMulti DVD±RW
and CD-RW Combo
Drive with DL support

Yes

Identifying the installed optical drive

Optical drive type

Write to CD-RW

Write to DVD±RW/R

Write to DVD+R DL

Write label to
LightScribe CD or DVD
±RW/R

SuperMulti
LightScribe DVD±RW
and CD-RW Combo
Drive with DL support

Yes

Blu-ray Disc ROM
Drive with SuperMulti
DVD±R/RW DL
support

Yes

CAUTION: To prevent possible audio and video degradation, loss of information, or loss of audio or
video playback functionality, do not initiate Sleep or Hibernation while reading or writing to a CD or DVD.

Selecting the right disc
An optical drive supports optical discs (CDs and DVDs). CDs, used to store digital data, are also used
for commercial audio recordings and are convenient for your personal storage needs. DVDs are used
primarily for movies, software, and data backup purposes. DVDs are the same form factor as CDs but
have 6 to 7 times the storage capacity.
NOTE: The optical drive on your computer may not support all the types of optical discs discussed in
this section.

CD-R discs
Use CD-R (write-once) discs to create permanent archives and to share files with virtually anyone.
Typical uses include the following:
●

Distributing large presentations

●

Sharing scanned and digital photos, video clips, and written data

●

Making your own music CDs

●

Keeping permanent archives of computer files and scanned home records

●

Offloading files from your hard drive to free up disk space

After data is recorded, it cannot be erased or written over.

CD-RW discs
Use a CD-RW disc (a rewritable version of a CD) to store large projects that must be updated frequently.
Typical uses include the following:

●

Developing and maintaining large documents and project files

●

Transporting work files

●

Making weekly backups of hard drive files

●

Updating photos, video, audio, and data continuously

Chapter 5 Optical drive

DVD±R discs
Use blank DVD±R discs to permanently store large amounts of information. After data is recorded, it
cannot be erased or written over.

DVD±RW discs
Use DVD±RW discs if you want to be able to erase or write over data that you saved earlier. This type
of disc is ideal for testing audio or video recordings before you burn them to a CD or DVD that cannot
be changed.

LightScribe DVD+R discs
Use LightScribe DVD+R discs for sharing and storing data, home videos, and photos. These discs are
read-compatible with most DVD-ROM drives and DVD video players. With a LightScribe-enabled drive
and LightScribe software, you can write data to the disc and then add a designer label to the outside of
the disc.

Blu-ray Disc
Also called BD, Blu-ray Disc is a high-density optical disc format for the storage of digital information,
including high-definition video. A single-layer Blu-ray Disc can store 25 GB, over five times the size of
a single-layer DVD at 4.7 GB. A dual-layer Blu-ray Disc can store 50 GB, almost 6 times the size of a
dual-layer DVD at 8.5 GB.
Typical uses include the following:
●

Storage of large amounts of data

●

High-definition video playback and storage

Playing music
1.

Turn on the computer.

Press the release button (1) on the optical drive bezel to release the disc tray.

Pull out the tray (2).

Hold the disc by the edges and position the disc label-side up over the tray spindle.
NOTE:

If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.

Playing music

Gently press the disc (3) down onto the tray spindle until the disc snaps into place.

Close the disc tray.

If you have not yet configured AutoPlay, the AutoPlay dialog box opens and asks how you want to
use the media content. Choose MediaSmart or Windows Media Player, both preinstalled on your
computer.

NOTE:

After you insert a disc, a short pause is normal.

If Sleep or Hibernation is initiated during playback of a disc, you may experience the following behaviors:
●

Your playback may be interrupted.

●

You may see a warning message asking if you want to continue. If this message is displayed, click
No.

●

You may need to restart the CD or DVD to resume playback.

Watching a movie
Your optical drive allows you to watch movies from a disc. You can also watch high-definition movies
from a disc if your computer includes an optional Blu-ray Disc ROM Drive.
1.

Turn on the computer.

Press the release button (1) on the optical drive bezel to release the disc tray.

Pull out the tray (2).

Hold the disc by the edges and position the disc label-side up over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.

Chapter 5 Optical drive

Gently press the disc (3) down onto the tray spindle until the disc snaps into place.

Close the disc tray.

Launch the DVD playback feature in MediaSmart by pressing the MediaSmart button, and then
clicking the DVD icon. Then, follow the instructions on the screen.

NOTE: To watch a high-definition movie, you must use MediaSmart.

Changing DVD region settings
Most DVDs that contain copyrighted files also contain region codes. The region codes help protect
copyrights internationally.
You can play a DVD containing a region code only if the region code on the DVD matches the region
setting on your DVD drive.
CAUTION:

The region settings on your DVD drive can be changed only 5 times.

The region setting you select the fifth time becomes the permanent region setting on the DVD drive.
The number of region changes remaining is displayed on the DVD Region tab.
To change settings through the operating system:
1.

Select Start > Computer > System properties.

In the left pane, click Device Manager.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
applications, running utilities, or changing Windows settings. Refer to Windows Help for more
information.

Click the plus sign (+) next to DVD/CD-ROM drives.

Right-click the DVD drive for which you want to change region settings, and then click
Properties.

Changing DVD region settings

Make the desired changes on the DVD Region tab.

Click OK.

Creating or “burning” a CD or DVD
If your computer includes a CD-RW, DVD-RW, or DVD±RW optical drive, you can use software such
as Windows Media Player or CyberLink Power2Go to burn data and audio files, including MP3 and WAV
music files. To burn video files to a CD or DVD, use MyDVD.
Observe the following guidelines when burning a CD or DVD:
●

Before burning a disc, save and close any open files and close all programs.

●

A CD-R or DVD-R is usually best for burning audio files because after the information is copied, it
cannot be changed.
NOTE: You cannot create an audio DVD with CyberLink Power2Go.

●

Because some home and car stereos will not play CD-RWs, use CD-Rs to burn music CDs.

●

A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings
before you burn them to a CD or DVD that cannot be changed.

●

DVD players used in home systems usually do not support all DVD formats. Refer to the user guide
that came with your DVD player for a list of supported formats.

●

An MP3 file uses less space than other music file formats, and the process for creating an MP3
disc is the same as the process for creating a data file. MP3 files can be played only on MP3 players
or on computers with MP3 software installed.

To burn a CD or DVD, follow these steps:
1.

Download or copy the source files into a folder on your hard drive.

Insert a blank CD or DVD into the optical drive.

Select Start > All Programs and the name of the program you want to use.
NOTE: Some programs may be located in subfolders.

Select the kind of CD or DVD you want to create—data, audio, or video.

Right-click Start, click Explore, and navigate to the folder where the source files are stored.

Open the folder, and then drag the files to the drive that contains the blank optical disc.

Initiate the burning process as directed by the program you have selected.

For specific instructions, refer to the software manufacturer's instructions, which may be provided with
the software, on disc, or on the manufacturer's Web site.
CAUTION: Observe the copyright warning. It is a criminal offense, under applicable copyright laws,
to make unauthorized copies of copyright-protected material, including computer programs, films,
broadcasts, and sound recordings. Do not use this computer for such purposes.

Chapter 5 Optical drive

Removing an optical disc (CD or DVD)
1.

Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the
tray (2) until it stops.

Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE:

If the tray is not fully accessible, tilt the disc carefully as you remove it.

Close the disc tray and place the disc in a protective case.

Removing an optical disc (CD or DVD)

Webcam

Your computer includes an integrated webcam, located at the top of the display. The webcam is an input
device that allows you to capture and share video.
To use the webcam, click the HP MediaSmart icon on the desktop, select the video icon on the
MediaSmart SmartMenu, and then click Webcam.

NOTE: For more information on using HP MediaSmart, click Start > Help and Support, and type
MediaSmart in the Search field.
For optimum performance, observe the following guidelines while using the webcam:

●

If you are having trouble viewing or sending multimedia files to someone on another LAN or outside
your network firewall, temporarily disable the firewall, perform the task you want to perform, and
then reenable the firewall. To permanently resolve the problem, reconfigure the firewall as
necessary, and adjust the policies and settings of other intrusion detection systems.

●

Whenever possible, place bright light sources behind the camera and out of the picture area.

Chapter 6 Webcam

Troubleshooting

The following sections describe several common issues and resolutions.

The optical disc tray does not open for removal of a CD or
DVD
1.

Insert the end of a paper clip (1) into the release access in the front bezel of the drive.

Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it
stops.

Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE:

If the tray is not fully accessible, tilt the disc carefully as you remove it.

Close the disc tray and place the disc in a protective case.

The optical disc tray does not open for removal of a CD or DVD

The computer does not detect the optical drive
If Windows does not detect an installed device, the device driver software may be missing or corrupted.
If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the
Device Manager utility.
1.

Remove any discs from the optical drive.

Click Start and type device manager in the Start Search box.
As you type, search results are listed in the pane above the box.

In the results pane, click Device Manager. If prompted by User Account Control, click Continue.

In the Device Manager window, click the plus sign (+) next to DVD/CD-ROM drives, unless a minus
sign (-) is already showing. Look for an optical drive listing.
If the drive is not listed, install (or reinstall) the device driver as instructed in the following section.

A disc does not play
●

Save your work and close all open programs before playing a CD or a DVD.

●

Log off the Internet before playing a CD or a DVD.

●

Be sure that you insert the disc properly.

●

Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.

●

Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.

●

Disable Sleep mode before playing the disc.
Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning
message asking if you want to continue. If this message is displayed, click No. After you click No,
the computer may behave in either of the following ways:
◦

Playback may resume.

– or –
◦

●

The playback window in the multimedia program may close. To return to playing the disc, click
the Play button in your multimedia program to restart the disc. In rare cases, you may need
to exit the program and then restart it.

Increase system resources:
◦

Turn off external devices such as printers and scanners. Disconnecting these devices frees
up valuable system resources and results in better playback performance.

◦

Change desktop color properties. Because the human eye cannot easily tell the difference
between colors beyond 16 bits, you should not notice any loss of color while watching a movie
if you lower system color properties to 16-bit color, as follows:
1. Right-click on a blank area of the computer desktop, and select Personalize > Display
Settings.

Chapter 7 Troubleshooting

2. Set Colors to Medium (16 bit), if this setting is not already selected.

A disc does not play automatically
1.

Click Start and type autoplay in the Start Search box.
As you type, search results are listed in the pane above the box.

In the results pane, click AutoPlay. If prompted by User Account Control, click Continue.

Select the check box for Use AutoPlay for all media and devices, and then click Save.
A CD or DVD should now start automatically when it is inserted into the optical drive.

A DVD movie stops, skips, or plays erratically
●

Clean the disc.

●

Conserve system resources by trying the following suggestions:
◦

Log off the Internet.

◦

Change the color properties of the desktop:
1. Right-click on a blank area of the computer desktop, and select Personalize > Display
Settings.
2. Set Colors to Medium (16 bit), if this setting is not already selected.

◦

Disconnect external devices, such as a printer, scanner, camera, or handheld device.

A DVD movie is not visible on an external display
1.

If both the computer display and an external display are turned on, press fn+f4 one or more times
to switch between the 2 displays.

Configure the monitor settings to make the external display primary:
a.

Right-click on a blank area of the computer desktop, and select Personalize > Display
Settings.

Specify a primary display and a secondary display.

NOTE: When using both displays, the DVD image will not appear on any display designated as
the secondary display.
To get information about a multimedia question not covered in this guide, go to Start > Help and
Support.

The process of burning a disc does not begin, or it stops
before completion
●

Be sure that all other programs are closed.

●

Turn off Sleep mode and Hibernation.

A disc does not play automatically

●

Be sure that you are using the right kind of disc for your drive. See your user guides for more
information about disc types.

●

Be sure that the disc is inserted properly.

●

Select a slower write speed and try again.

●

If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.

●

Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.

A DVD playing in Windows Media Player produces no
sound or display
Use MediaSmart to play a DVD. MediaSmart is installed on the computer and is also available from the
HP Web site at http://www.hp.com.

A device driver must be reinstalled
1.

Remove any discs from the optical drive.

Click Start and type device manager in the Start Search box.
As you type, search results are listed in the pane above the box.

In the results pane, click Device Manager. If prompted by User Account Control, click Continue.

In Device Manager, click the plus sign (+) next to the type of driver you want to uninstall and reinstall
(for example, DVD/CD-ROMs, Modems, and so on) unless the minus sign (-) is already showing.

Click a listed driver, and press the delete key. When prompted, confirm that you want to delete the
driver, but do not restart the computer.
Repeat for any other drivers you want to delete.

In the Device Manager window, click the Scan for hardware changes icon in the toolbar. Windows
scans your system for installed hardware and installs default drivers for any devices requiring
drivers.
NOTE: If you are prompted to restart the computer, save all open files, and then continue with
the restart.

Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.

Try running your program again.

If uninstalling and reinstalling the default device drivers does not correct the problem, you may need to
update your drivers using the procedures in the following sections.

Chapter 7 Troubleshooting

Obtaining the latest HP device drivers
You can obtain the latest HP device drivers in either of the following ways:
●

Using the HP Update Utility

●

Using the HP Web site

To use the HP Update Utility:
1.

Select Start > All Programs > HP > HP Update.

On the HP Welcome screen, click Settings and select a time when the utility should check for
software updates on the Web.

Click Next to immediately check for HP software updates.

To use the HP Web site:
1.

Open your Internet browser, go to http://www.hp.com/support, and select your country or region.

Click the option for software and driver downloads, type your computer model number in the search
box, and then press enter.
– or –
If you want a specific SoftPaq, enter the SoftPaq number in the search box, press enter, and follow
the instructions provided. Proceed to step 6.

Click your specific product from the models listed.

Click the Windows Vista® operating system.

When the list of drivers is displayed, click an updated driver to open a window containing additional
information.

Click Install now to install the updated driver without downloading the file.
– or –
Click Download only to save the file to your computer. When prompted, click Save and then select
a storage location on your hard drive.
After the file is downloaded, navigate to the folder where the file was stored, and double-click the
file to install.

If prompted to do so, restart your computer after the installation is complete, and then verify the
operation of the device.

Obtaining the latest Windows device drivers
You can obtain the latest Windows device drivers by using Microsoft® Update. This Windows feature
can be set to automatically check for and install updates for the Windows operating system and other
Microsoft products.
To use Microsoft Update:
1.

Open your Internet browser and go to http://www.microsoft.com.

Click Security & Updates.

A device driver must be reinstalled

Click Microsoft Update to get the latest updates for your computer operating system, programs,
and hardware.

Follow the on-screen instructions to install Microsoft Update. If prompted by User Account Control,
click Continue.

Click Change settings and select a time for Microsoft Update to check for updates to the Windows
operating system and other Microsoft products.

If prompted to do so, restart your computer.

Chapter 7 Troubleshooting

Index

A
audio devices, connecting
external 9
audio features 9
audio functions, checking 9
audio-in (microphone) jack 2
audio-out (headphone) jacks 2

DVD region settings 19

B
Blu-ray disc 17
buttons
DVD 3
MediaSmart 3
next/fast forward 5
play/pause 5
previous/rewind 5
stop 5
volume mute 3

H
HDMI
configuring 12
connecting 12
HDMI port 12
headphone (audio-out) jacks 2
headphones 2
high-definition devices,
connecting 12

C
CD
burning 20
inserting 17
removing, with power 21
CD drive 15
checking audio functions 9
configuring HDMI 12
D
device drivers
HP drivers 27
Windows drivers 27
digital dual array microphones,
identifying 2
drives, optical drive 15
DVD
changing region setting 19
inserting 17
removing, with power 21
DVD drive 15

E
earbuds 2
external audio devices,
connecting 9
external monitor port 11

I
internal digital dual array
microphones, identifying 2
issues, resolving 23
J
jacks
audio-in (microphone) 2
audio-out (headphone) 2
TV antenna/cable 2
M
media activity buttons 5
media activity hotkeys 6
MediaSmart
starting 3, 7
using 7, 19
MediaSmart button 3
MediaSmart software 7
microphones, internal 2
monitor, connecting 11
movie, watching 18

multimedia components,
identifying 1
multimedia software 7
multimedia software, installing 8
mute button 3
O
optical disc
Blu-ray 17
inserting 17
removing, with power 21
using 15
optical drive 15
optical drive, using 15
P
ports
HDMI 12
ports, external monitor 11
projector, connecting 11
R
region codes, DVD

S
software
installing 8
MediaSmart 7
multimedia 7
Windows Media Player 7
speakers 2
T
troubleshooting
disc burning 25
disc play 24, 25
DVD movie play 25
external display 25
HP device drivers 27
optical disc tray 23

Index

optical drive detection 24
Windows device drivers 27
TV antenna/cable jack,
identifying 2
TV, watching 13
V
video, using 11
volume mute button 3
volume scroll zone 3
volume, adjusting 3
W
watching TV 13
webcam 2
webcam light 2
webcam, using 22

Index

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