Hp Pavilion Dv4 2045Dx Users Manual

2015-02-09

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Multimedia
User Guide

© Copyright 2009 Hewlett-Packard
Development Company, L.P.
Windows is a U.S. registered trademark of
Microsoft Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: August 2009
First Edition: August 2009
Document Part Number: 539977-002

Product notice
This user guide describes features that are
common to most models. Some features
may not be available on your computer.

Table of contents

1 Multimedia features
Identifying your multimedia components .............................................................................................. 2
Using the MediaSmart button (select models only) .............................................................................. 3
Adjusting the volume ............................................................................................................................ 4
Using the media activity hotkeys .......................................................................................................... 5
2 Multimedia software
Using HP MediaSmart software ........................................................................................................... 6
Using other preinstalled multimedia software ....................................................................................... 7
Installing multimedia software from a disc ............................................................................................ 7
3 Audio
Connecting external audio devices ...................................................................................................... 9
Checking your audio functions ............................................................................................................. 9
4 Video
Connecting an external monitor or projector ...................................................................................... 10
Connecting an HDMI device ............................................................................................................... 11
Configuring audio for HDMI ............................................................................................... 12
Watching TV (select models only) ...................................................................................................... 12
5 Optical drive
Identifying the installed optical drive ................................................................................................... 14
Using optical discs .............................................................................................................................. 15
Selecting the right disc ....................................................................................................................... 16
CD-R discs ......................................................................................................................... 16
CD-RW discs ..................................................................................................................... 16
DVD±R discs ..................................................................................................................... 16
DVD±RW discs .................................................................................................................. 16
LightScribe DVD+R discs .................................................................................................. 17
Blu-ray Disc ....................................................................................................................... 17
Playing music ..................................................................................................................................... 18
Watching a movie ............................................................................................................................... 19
Changing DVD region settings ........................................................................................................... 20
Creating or “burning” a CD or DVD .................................................................................................... 21
Removing an optical disc (CD or DVD) .............................................................................................. 22
6 Webcam

iii

7 Troubleshooting
The optical disc tray does not open for removal of a CD or DVD ....................................................... 24
The computer does not detect the optical drive ................................................................................. 25
A disc does not play ........................................................................................................................... 25
A disc does not play automatically ..................................................................................................... 26
A DVD movie stops, skips, or plays erratically ................................................................................... 26
A DVD movie is not visible on an external display ............................................................................. 27
The process of burning a disc does not begin, or it stops before completion .................................... 27
A DVD playing in Windows Media Player produces no sound or display ........................................... 27
A device driver must be reinstalled .................................................................................................... 28
Obtaining the latest HP device drivers ............................................................................... 29
Obtaining the latest Windows device drivers ..................................................................... 29
Index ................................................................................................................................................................... 30

Multimedia features

Your computer includes multimedia features that allow you to listen to music, watch movies, and view
pictures. Your computer may include the following multimedia components:
●

Optical drive for playing audio and video discs

●

Integrated speakers for listening to music

●

Integrated microphone for recording your own audio

●

Integrated webcam that allows you to capture and share video

●

Preinstalled multimedia software that allows you to play and manage your music, movies, and
pictures

●

Multimedia buttons and hotkeys that provide fast access to multimedia tasks

NOTE:

Your computer may not include all of the components listed.

The following sections explain how to identify and use the multimedia components included with your
computer.

Identifying your multimedia components
The following illustration and table describe the multimedia features of the computer.

Component

Description

(1)

Internal digital dual array microphones (2)

Record sound.

(2)

Webcam light

Turns on when video software accesses the webcam.

(3)

Webcam

Captures video.

(4)

Speakers (2)

Produce sound.

(5)

TV antenna/cable jack (select models only)

Connects a TV antenna, a digital cable device, or a satellite device
that receives standard or high-definition TV broadcasts.

(6)

Audio-out (headphone) jacks (2)

Produce sound when connected to optional powered stereo
speakers, headphones, earbuds, a headset, or television audio.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety and
Environmental Notices.
NOTE: When a device is connected to the headphone jack, the
computer speakers are disabled.

(7)

Audio-in (microphone) jack

Chapter 1 Multimedia features

Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.

Component

Description

(8)

Volume mute button

Mutes and restores speaker sound.

(9)

Volume scroll zone

Adjusts speaker volume. Slide your finger to the left to decrease
volume and to the right to increase volume. You can also tap the
minus sign on the scroll zone to decrease volume, or tap the plus
sign on the scroll zone to increase volume.

Using the MediaSmart button (select models only)
The function of the MediaSmart button varies by model and installed software. With this button, you can
watch movies, listen to music, and view pictures.

Pressing the MediaSmart button launches the HP MediaSmart program.
NOTE: If the computer has been set up to require a logon password, you may be asked to log on to
Windows. MediaSmart launches after you log on. Refer to Help and Support for more information.

Using the MediaSmart button (select models only)

Adjusting the volume
You can adjust the volume using the following controls:
●

●

Computer volume buttons:
◦

To mute or restore volume, press the mute button (1).

◦

To decrease volume, slide your finger across the volume scroll zone from right to left, or press
the volume down button (2).

◦

To increase volume, slide your finger across the volume scroll zone from left to right, or press
the volume up button (3).

Windows® volume control:
a.

Click the Speakers icon in the notification area, at the far right of the taskbar.

Increase or decrease the volume by moving the slider up or down. Click the Mute
Speakers icon to mute the volume.

– or –
a.

Right-click the Speakers icon in the notification area, and then click Open Volume Mixer.

In the Speakers column, increase or decrease the volume by moving the slider up or down.
You can also mute the volume by clicking the Mute Speakers icon.

If the Speakers icon is not displayed in the notification area, follow these steps to add it:

●

Right-click the Show hidden icons icon (the arrow at the left side of the notification area).

Click Customize notification icons.

Under Behaviors, select Show icon and notifications for the Volume icon.

Click OK.

Program volume control:
Volume can also be adjusted within some programs.

Chapter 1 Multimedia features

Using the media activity hotkeys
A media activity hotkey is a combination of the fn key (1) and a function key (2).
●

When an audio CD or a DVD is not playing, press fn+f9 (3) to play the disc.

●

When an audio CD or a DVD is playing, use the following hotkeys:
◦

To pause or resume playing the disc, press fn+f9 (3).

◦

To stop the disc, press fn+f10 (4).

◦

To play the previous track of an audio CD or the previous chapter of a DVD, press fn+f11
(5).

◦

To play the next track of an audio CD or the next chapter of a DVD, press fn+f12 (6).

Using the media activity hotkeys

Multimedia software

Your computer includes preinstalled multimedia software that allows you to play music, watch movies,
and view pictures. The following sections provide details about MediaSmart and other preinstalled
multimedia software.

Using HP MediaSmart software
MediaSmart turns your computer into a mobile entertainment center. With MediaSmart, you can enjoy
music and DVD movies. You can also play and sing along with karaoke CDs and view and record live
TV (select models only). MediaSmart includes the following features:
●

Internet TV—Classic oldies, a range of TV shows and channels, as well as the HP-TV channel
streamed in full-screen to computers with an Internet connection.

●

Playlist upload support:

●

◦

Upload your MediaSmart photo playlists to Internet photo albums, such as Snapfish.

◦

Upload your MediaSmart video playlists to YouTube.

◦

Export your MediaSmart playlist to the CyberLink DVD Suite.

Pandora Internet radio (North America only)—Listen to music selected just for you, streamed from
the Internet.

To start MediaSmart:
▲

Press the MediaSmart button on your computer.

For more information on using MediaSmart, refer to Help and Support.

Chapter 2 Multimedia software

Using other preinstalled multimedia software
To locate other preinstalled multimedia software:
▲

Select Start > All Programs, and then open the multimedia program you want to use. For example,
if you want to use Windows Media Player to play an audio CD, click Windows Media Player.
NOTE:

Some programs may be located in subfolders.

Installing multimedia software from a disc
To install any multimedia software from a CD or DVD, follow these steps:
1.

Insert the disc into the optical drive.

When the installation wizard opens, follow the on-screen instructions.

Restart the computer if you are prompted to do so.

NOTE: For details about using software included with the computer, refer to the software
manufacturer’s instructions, which may be provided on disc, in the software Help, or on the
manufacturer's Web site.

Using other preinstalled multimedia software

Audio

Your computer enables you to use a variety of audio features:

●

Play music using your computer speakers and/or connected external speakers

●

Record sound using the internal microphone or connect an external microphone

●

Download music from the Internet

●

Create multimedia presentations using audio and images

●

Transmit sound and images with instant messaging programs

●

Stream radio programs (select models only) or receive FM radio signals

●

Create or “burn” audio CDs

Chapter 3 Audio

Connecting external audio devices
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and
Environmental Notices.
To connect external devices such as external speakers, headphone, or a microphone, refer to the
information provided with the device. For best results, remember the following tips:
●

Be sure that the device cable is securely connected to the correct jack on your computer. (Cable
connectors are normally color-coded to match the corresponding jacks on the computer.)

●

Be sure to install any drivers required by the external device.
NOTE: A driver is a required program that acts like a translator between the device and the
programs that use the device.

Checking your audio functions
To check the system sound on your computer, follow these steps:
1.

Select Start > Control Panel.

Click Hardware and Sound.

Click Sound.

When the Sound window opens, click the Sounds tab. Under Program Events, select any sound
event, such as a beep or alarm, and click the Test button.
You should hear sound through the speakers or through connected headphones.

To check the record functions of the computer, follow these steps:
1.

Select Start > All Programs > Accessories > Sound Recorder.

Click Start Recording and speak into the microphone. Save the file to your desktop.

Open Windows Media Player or MediaSmart and play back the sound.

NOTE: For best results when recording, speak directly into the microphone and record sound in a
setting free of background noise.
To confirm or change the audio settings on your computer, select Start > Control Panel > Hardware
and Sound > Sound.

Connecting external audio devices

Video

Your computer enables you to use a variety of video features:
●

Watch movies

●

Play games over the Internet

●

Edit pictures and video to create presentations

●

Connect external video devices

●

Watch TV, including high-definition TV (select models only)

Connecting an external monitor or projector
The external monitor port connects an external display device such as an external monitor or a projector
to the computer.
▲

To connect a display device, connect the device cable to the external monitor port.

NOTE: If a properly connected external display device does not display an image, press fn+f4 to
transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the
computer display and the device.

Chapter 4 Video

Connecting an HDMI device
The computer includes an HDMI (High Definition Multimedia Interface) port. The HDMI port connects
the computer to an optional video or audio device, such as a high-definition television, or any compatible
digital or audio component.
The computer can support one HDMI device connected to the HDMI port, while simultaneously
supporting an image on the computer display or any other supported external display.
NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased
separately), available from most electronic retailers.
To connect a video or audio device to the HDMI port:
1.

Connect one end of the HDMI cable to the HDMI port on the computer.

Connect the other end of the cable to the video device, according to the device manufacturer’s
instructions.

Press fn+f4 on the computer to switch the image between the display devices connected to the
computer.

Connecting an HDMI device

Configuring audio for HDMI
To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the
HDMI port on your computer. Then configure the default audio playback device as follows:
1.

Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.

On the Playback tab, click either Digital Output or Digital Output Device (HDMI).

Click Set Default, and then click OK.

To return audio to the computer speakers, follow these steps:
1.

Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click
Playback devices.

On the Playback tab, click Speakers.

Click Set Default, and then click OK.

Watching TV (select models only)
Your computer may have an integrated TV tuner (select models only), or you may have an optional
external TV tuner, that enables you to watch, record, and pause live TV on the computer. In addition, if
your computer includes an integrated TV tuner, then two remote controls are included in the box with
the computer.
●

HP Mobile Remote Control—Provides remote control of some features such as audio and video
disc playback and can be stored in the ExpressCard slot.

●

HP Media Remote Control—Provides more comprehensive remote control of features such as
viewing TV and is a larger remote than the HP Mobile Remote Control.

Before you can watch TV on the computer, be sure that you have set up the TV tuner according to the
instructions provided in the printed Notebook Essentials guide included with the computer or in the user
guide included with your optional external TV tuner.
You can view TV in the MediaSmart TV mode, using a TV tuner or live streaming over the Internet. You
can also schedule recordings and view recorded TV shows on your computer.
NOTE: Some features of MediaSmart TV mode, such as Internet streaming, may not be available in
all regions, and may also require additional hardware or services, such as a high-speed Internet
connection.
MediaSmart TV mode supports the following options:

●

Slingbox (select models only)—Plays current TV broadcasts from your home TV.

●

EPG—Displays the EPG (electronic program guide).

●

Live TV—Plays live TV broadcasts.

●

Recorded TV—Displays programs recorded from the TV.

●

Schedule—Displays all current recording schedules.

●

Internet TV—Plays current TV broadcasts from the Internet.

Chapter 4 Video

This section explains how to watch TV using the HP Media Remote Control.
To view live television, follow these steps:
1.

Press the TV button on the HP Media Remote Control to open the MediaSmart TV mode.

Use the arrow keys to select the source name, and then press the OK button. The TV broadcast
begins to play in the preview window.

To watch in full-screen format, press the right arrow to move the cursor to the preview window, and
then press the OK button.

NOTE:

You can also use the keyboard to perform these steps.

To view a previously recorded TV program, follow these steps:
1.

Press the TV button on the HP Media Remote Control to open the MediaSmart TV mode.

Use the arrow keys to select Recorded TV, and then press the OK button. The console is refreshed
to display a list of any programs you have recorded.

Use the arrow keys to select the program you want to view, and then press the OK button. The
recorded program begins to play in the preview window.

To watch in full-screen format, press the right arrow to move the cursor to the preview window and
then press the OK button.

NOTE:

You can also use the keyboard to perform these steps.

For more information on using MediaSmart to watch TV, refer to Help and Support.

Watching TV (select models only)

Optical drive

Your computer includes an optical drive that expands the functionality of the computer. Identify what
kind of device is installed in your computer to see its capabilities. The optical drive allows you to read
data discs, play music, and watch movies. If your computer includes a Blu-ray Disc ROM Drive, then
you can also watch high-definition video from disc.

Identifying the installed optical drive
▲

Select Start > Computer.

You will see a list of all the devices installed on your computer, including your optical drive. You may
have one of the following types of drives:
●

DVD±RW/R and CD-RW Combo Drive with Double-Layer (DL) support

●

LightScribe DVD±RW/R and CD-RW Combo Drive with Double-Layer (DL) support

●

Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support

●

LightScribe Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support

NOTE:

Some of the drives listed above may not be supported by your computer.

Chapter 5 Optical drive

Using optical discs
An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs store
information, such as music, photos, and movies. DVDs have a higher storage capacity than CDs.
Your optical drive can read standard CD and DVD discs. If your optical drive is a Blu-ray Disc ROM
Drive, it can also read Blu-ray discs.
NOTE: Some of the optical drives listed may not be supported by your computer. The listed drives are
not necessarily all of the supported optical drives.
Some optical drives can also write to optical discs as described in the following table.
Optical drive type

Write to CD-RW

Write to DVD±RW/R

Write to DVD+RW DL Write label to
LightScribe CD or
DVD±RW/R

DVD±RW and CD-RW
SuperMulti DL Combo
Drive

Yes

DVD±RW and CD-RW
SuperMulti DL Combo
Drive with LightScribe

Yes

Blu-ray ROM
DVD±R/RW
SuperMulti DL Drive

Yes

Blu-ray ROM with
LightScribe
DVD±R/RW
SuperMulti DL Drive

Yes

CAUTION: To prevent possible audio and video degradation, loss of information, or loss of audio or
video playback functionality, do not initiate Sleep or Hibernation while reading or writing to a CD or DVD.

Using optical discs

Selecting the right disc
An optical drive supports optical discs (CDs and DVDs). CDs, used to store digital data, are also used
for commercial audio recordings and are convenient for your personal storage needs. DVDs are used
primarily for movies, software, and data backup purposes. DVDs are the same form factor as CDs but
have 6 to 7 times the storage capacity.
NOTE: The optical drive on your computer may not support all the types of optical discs discussed in
this section.

CD-R discs
Use CD-R (write-once) discs to create permanent archives and to share files with virtually anyone.
Typical uses include the following:
●

Distributing large presentations

●

Sharing scanned and digital photos, video clips, and written data

●

Making your own music CDs

●

Keeping permanent archives of computer files and scanned home records

●

Offloading files from your hard drive to free up disk space

After data is recorded, it cannot be erased or written over.

CD-RW discs
Use a CD-RW disc (a rewritable version of a CD) to store large projects that must be updated frequently.
Typical uses include the following:
●

Developing and maintaining large documents and project files

●

Transporting work files

●

Making weekly backups of hard drive files

●

Updating photos, video, audio, and data continuously

DVD±R discs
Use blank DVD±R discs to permanently store large amounts of information. After data is recorded, it
cannot be erased or written over.

DVD±RW discs
Use DVD±RW discs if you want to be able to erase or write over data that you saved earlier. This type
of disc is ideal for testing audio or video recordings before you burn them to a CD or DVD that cannot
be changed.

Chapter 5 Optical drive

LightScribe DVD+R discs
Use LightScribe DVD+R discs for sharing and storing data, home videos, and photos. These discs are
read-compatible with most DVD-ROM drives and DVD video players. With a LightScribe-enabled drive
and LightScribe software, you can write data to the disc and then add a designer label to the outside of
the disc.

Blu-ray Disc
Also called BD, Blu-ray Disc is a high-density optical disc format for the storage of digital information,
including high-definition video. A single-layer Blu-ray Disc can store 25 GB, over five times the size of
a single-layer DVD at 4.7 GB. A dual-layer Blu-ray Disc can store 50 GB, almost 6 times the size of a
dual-layer DVD at 8.5 GB.
Typical uses include the following:
●

Storage of large amounts of data

●

High-definition video playback and storage

Selecting the right disc

Playing music
1.

Turn on the computer.

Press the release button (1) on the optical drive bezel to release the disc tray.

Pull out the tray (2).

Hold the disc by the edges and position the disc label-side up over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.

Gently press the disc (3) down onto the tray spindle until the disc snaps into place.

Close the disc tray.

If you have not yet configured AutoPlay, the AutoPlay dialog box opens and asks how you want to
use the media content. Choose MediaSmart or Windows Media Player, both preinstalled on your
computer.

NOTE:

After you insert a disc, a short pause is normal.

If Sleep or Hibernation is initiated during playback of a disc, you may experience the following behaviors:

●

Your playback may be interrupted.

●

You may see a warning message asking if you want to continue. If this message is displayed, click
No.

●

You may need to restart the CD or DVD to resume playback.

Chapter 5 Optical drive

Watching a movie
Your optical drive allows you to watch movies from a disc. You can also watch high-definition movies
from a disc if your computer includes an optional Blu-ray Disc ROM Drive.
1.

Turn on the computer.

Press the release button (1) on the optical drive bezel to release the disc tray.

Pull out the tray (2).

Hold the disc by the edges and position the disc label-side up over the tray spindle.
NOTE:

If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.

Gently press the disc (3) down onto the tray spindle until the disc snaps into place.

Close the disc tray.

Launch the DVD playback feature in MediaSmart by pressing the MediaSmart button, and then
clicking the DVD icon. Then, follow the instructions on the screen.

NOTE: To watch a high-definition movie, you must use MediaSmart.

Watching a movie

Changing DVD region settings
Most DVDs that contain copyrighted files also contain region codes. The region codes help protect
copyrights internationally.
You can play a DVD containing a region code only if the region code on the DVD matches the region
setting on your DVD drive.
CAUTION: The region settings on your DVD drive can be changed only 5 times.
The region setting you select the fifth time becomes the permanent region setting on the DVD drive.
The number of region changes remaining is displayed on the DVD Region tab.
To change settings through the operating system:
1.

Select Start > Control Panel > System and Security. Then in the System area, click Device
Manager.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
applications, running utilities, or changing Windows settings. Refer to Windows Help for more
information.

Click the arrow next to DVD/CD-ROM drives to expand the list to show all of the installed drives.

Right-click the DVD drive for which you want to change region settings, and then click
Properties.

Make the desired changes on the DVD Region tab.

Click OK.

Chapter 5 Optical drive

Creating or “burning” a CD or DVD
If your computer includes a CD-RW, DVD-RW, or DVD±RW optical drive, you can use software such
as Windows Media Player or CyberLink Power2Go to burn data and audio files, including MP3 and WAV
music files. To burn video files to a CD or DVD, use MyDVD.
Observe the following guidelines when burning a CD or DVD:
●

Before burning a disc, save and close any open files and close all programs.

●

A CD-R or DVD-R is usually best for burning audio files because after the information is copied, it
cannot be changed.
NOTE:

You cannot create an audio DVD with CyberLink Power2Go.

●

Because some home and car stereos will not play CD-RWs, use CD-Rs to burn music CDs.

●

A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings
before you burn them to a CD or DVD that cannot be changed.

●

DVD players used in home systems usually do not support all DVD formats. Refer to the user guide
that came with your DVD player for a list of supported formats.

●

An MP3 file uses less space than other music file formats, and the process for creating an MP3
disc is the same as the process for creating a data file. MP3 files can be played only on MP3 players
or on computers with MP3 software installed.

To burn a CD or DVD, follow these steps:
1.

Download or copy the source files into a folder on your hard drive.

Insert a blank CD or DVD into the optical drive.

Select Start > All Programs and the name of the program you want to use.
NOTE:

Some programs may be located in subfolders.

Select the kind of CD or DVD you want to create—data, audio, or video.

Right-click Start, click Open Windows Explorer, and navigate to the folder where the source files
are stored.

Open the folder, and then drag the files to the drive that contains the blank optical disc.

Initiate the burning process as directed by the program you have selected.

For specific instructions, refer to the software manufacturer's instructions, which may be provided with
the software, on disc, or on the manufacturer's Web site.
CAUTION: Observe the copyright warning. It is a criminal offense, under applicable copyright laws,
to make unauthorized copies of copyright-protected material, including computer programs, films,
broadcasts, and sound recordings. Do not use this computer for such purposes.

Creating or “burning” a CD or DVD

Removing an optical disc (CD or DVD)
1.

Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the
tray (2) until it stops.

Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.

Close the disc tray and place the disc in a protective case.

Chapter 5 Optical drive

Webcam

Your computer includes an integrated webcam, located at the top of the display. The webcam is an input
device that allows you to capture and share video.
To use the webcam, click the HP MediaSmart icon on the desktop, select the video icon on the
MediaSmart SmartMenu, and then click Webcam.
NOTE: For more information on using HP MediaSmart, click Start > Help and Support, and type
MediaSmart in the Search field.
For optimum performance, observe the following guidelines while using the webcam:
●

If you are having trouble viewing or sending multimedia files to someone on another LAN or outside
your network firewall, temporarily disable the firewall, perform the task you want to perform, and
then reenable the firewall. To permanently resolve the problem, reconfigure the firewall as
necessary, and adjust the policies and settings of other intrusion detection systems.

●

Whenever possible, place bright light sources behind the camera and out of the picture area.

Troubleshooting

The following sections describe several common issues and resolutions.

The optical disc tray does not open for removal of a CD or
DVD
1.

Insert the end of a paper clip (1) into the release access in the front bezel of the drive.

Press in gently on the paper clip until the disc tray is released, and then pull out the tray (2) until it
stops.

Close the disc tray and place the disc in a protective case.

Chapter 7 Troubleshooting

The computer does not detect the optical drive
If Windows does not detect an installed device, the device driver software may be missing or corrupted.
If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the
Device Manager utility.
1.

Remove any discs from the optical drive.

Click Start > Control Panel > System and Security. Then in the System area, click Device
Manager.

In the Device Manager window, click the arrow next to DVD/CD-ROM drives to expand the list to
show all of the installed drives.

Right-click the optical device listing to perform the following tasks:
●

Update driver software

●

Disable

●

Uninstall

●

Scan for hardware changes. Windows scans your system for installed hardware and installs
any required drivers.

●

Click Properties to see if the device is working properly:
-The Properties window provides details about the device to help you troubleshoot issues.
-Click the Driver tab to update, disable, or uninstall drivers for this device.

A disc does not play
●

Save your work and close all open programs before playing a CD or a DVD.

●

Log off the Internet before playing a CD or a DVD.

●

Be sure that you insert the disc properly.

●

Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.

●

Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.

●

Disable Sleep mode before playing the disc.
Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning
message asking if you want to continue. If this message is displayed, click No. After you click No,
the computer may behave in either of the following ways:
◦

Playback may resume.

The computer does not detect the optical drive

– or –
◦

●

The playback window in the multimedia program may close. To return to playing the disc, click
the Play button in your multimedia program to restart the disc. In rare cases, you may need
to exit the program and then restart it.

Increase system resources:
◦

Turn off external devices such as printers and scanners. Disconnecting these devices frees
up valuable system resources and results in better playback performance.

◦

Change desktop color properties. Because the human eye cannot easily tell the difference
between colors beyond 16 bits, you should not notice any loss of color while watching a movie
if you lower system color properties to 16-bit color, as follows:
1. Right-click on a blank area of the computer desktop, and select Screen resolution.
2. Select Advanced Settings > Monitor tab.
3. Select High Color (16 bit), if this setting is not already selected.
4. Click OK.

A disc does not play automatically
1.

Click Start > Default Programs > Change AutoPlay Settings.

Select the check box for Use AutoPlay for all media and devices, and then click Save.
A CD or DVD should now start automatically when it is inserted into the optical drive.

A DVD movie stops, skips, or plays erratically
●

Clean the disc.

●

Conserve system resources by trying the following suggestions:
◦

Log off the Internet.

◦

Change the color properties of the desktop:
1. Right-click on a blank area of the computer desktop, and select Screen resolution.
2. Select Advanced Settings > Monitor tab.
3. Select High Color (16 bit), if this setting is not already selected.
4. Click OK.

◦

Disconnect external devices, such as a printer, scanner, camera, or handheld device.

Chapter 7 Troubleshooting

A DVD movie is not visible on an external display
1.

If both the computer display and an external display are turned on, press fn+f4 one or more times
to switch between the 2 displays.

Configure the monitor settings to make the external display primary:
a.

Right-click on a blank area of the computer desktop, and select Screen resolution.

Specify a primary display and a secondary display.

NOTE: When using both displays, the DVD image will not appear on any display designated as
the secondary display.
To get information about a multimedia question not covered in this guide, go to Start > Help and
Support.

The process of burning a disc does not begin, or it stops
before completion
●

Be sure that all other programs are closed.

●

Turn off Sleep mode and Hibernation.

●

Be sure that you are using the right kind of disc for your drive. See your user guides for more
information about disc types.

●

Be sure that the disc is inserted properly.

●

Select a slower write speed and try again.

●

If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.

●

Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.

A DVD playing in Windows Media Player produces no
sound or display
Use MediaSmart to play a DVD. MediaSmart is installed on the computer and is also available from the
HP Web site at http://www.hp.com.

A DVD movie is not visible on an external display

A device driver must be reinstalled
1.

Remove any discs from the optical drive.

Select Start > Control Panel > System and Security. Then in the System area, click Device
Manager.

In the Device Manager window, click the arrow next to the type of driver you want to uninstall and
then reinstall (for example, DVD/CD-ROMs, Modems, and so on).

Right-click the device listing and click Uninstall. When prompted, confirm that you want to delete
the device, but do not restart the computer. Repeat for any other drivers you want to delete.

In the Device Manager window, click Action, and then click Scan for hardware changes.
Windows scans your system for installed hardware and installs default drivers for any devices
requiring drivers.
NOTE: If you are prompted to restart the computer, save all open files, and then continue with
the restart.

Reopen Device Manager, if necessary, and then verify that the drivers are once again listed.

Try running your program again.

If uninstalling and reinstalling the device drivers does not correct the problem, you may need to update
your drivers using the procedures in the following sections.

Chapter 7 Troubleshooting

Obtaining the latest HP device drivers
1.

Open your Internet browser, go to http://www.hp.com/support, and select your country or region.

Click the option for software and driver downloads, type your computer model number in the search
box, and then press enter.
– or –
If you want a specific SoftPaq, enter the SoftPaq number in the search box, press enter, and follow
the instructions provided. Proceed to step 6.

Click your specific product from the models listed.

Click the Windows 7 operating system.

When the list of drivers is displayed, click an updated driver to open a window containing additional
information.

Click Install now to install the updated driver without downloading the file.
– or –
Click Download only to save the file to your computer. When prompted, click Save and then select
a storage location on your hard drive.
After the file is downloaded, navigate to the folder where the file was stored, and double-click the
file to install.

If prompted to do so, restart your computer after the installation is complete, and then verify the
operation of the device.

Obtaining the latest Windows device drivers
You can obtain the latest Windows device drivers by using Windows Update. This feature can be set to
automatically check for and install updates for the Windows operating system and other Microsoft
products.
To use Windows Update:
1.

Click Start > All Programs > Windows Update.
NOTE: If you have not previously set up Windows Update, you will be prompted to enter settings
before you can check for updates.

Click Check for updates.

Follow the on-screen instructions.

A device driver must be reinstalled

Index

A
audio devices, connecting
external 9
audio features 8
audio functions, checking 9
audio-in (microphone) jack 2
audio-out (headphone) jacks 2
B
Blu-ray disc 17
buttons
DVD 3
MediaSmart 3
volume mute 4
C
CD
burning 21
inserting 18
removing, with power 22
CD drive 15
checking audio functions 9
D
device drivers
HP drivers 29
Windows drivers 29
digital dual array microphones,
identifying 2
drives, optical drive 15
DVD
changing region setting 20
inserting 18
removing, with power 22
DVD drive 15
DVD region settings 20
E
earbuds 2

Index

external audio devices,
connecting 9
external monitor port 10
H
HDMI
connecting 11
HDMI port 11
headphone (audio-out) jacks 2
headphones 2
high-definition devices,
connecting 11
I
internal digital dual array
microphones, identifying
issues, resolving 24

J
jacks
audio-in (microphone) 2
audio-out (headphone) 2
TV antenna/cable 2
M
media activity hotkeys 5
MediaSmart
starting 3, 6
using 6, 19
MediaSmart button 3
MediaSmart software 6
microphones, internal 2
monitor, connecting 10
movie, watching 19
multimedia components,
identifying 2
multimedia software 6, 7
multimedia software, installing 7
mute button 4

O
optical disc
Blu-ray 17
inserting 18
removing, with power 22
using 15
optical drive 15
optical drive, using 14
P
ports
HDMI 11
ports, external monitor 10
projector, connecting 10
R
region codes, DVD 20
S
software
installing 7
MediaSmart 6
multimedia 7
Windows Media Player 7
speakers 2
T
troubleshooting
disc burning 27
disc play 25, 26
DVD movie play 26
external display 27
HP device drivers 29
optical disc tray 24
optical drive detection 25
Windows device drivers 29
TV antenna/cable jack,
identifying 2
TV, watching 12

V
video, using 10
volume mute button 4
volume scroll zone 4
volume, adjusting 4
W
watching TV 12
webcam 2
webcam light 2
webcam, using 23

Index

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