Hp Photosmart C4400 Users Manual All In One Series

Hp-Photosmart-C4435-All-In-One-Printer-Users-Manual-140793 hp-photosmart-c4435-all-in-one-printer-users-manual-140793

HP Photosmart C4400 Printer Manual c01416570 Troubleshoot HP Photosmart C4400 Printer |

C4400 to the manual 4b410c81-9f0c-495e-a580-a5dedcd26041

2015-02-09

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Contents
HP Photosmart C4400 All-in-One series Help
HP All-in-One overview
Find more information
How do I?
Connection information
- Supported connection types
- Use printer sharing
Load originals and load paper
Print from your computer
Use the photo features
Use the copy features
Use the scan features
Maintain the HP All-in-One
Shop for ink supplies
Troubleshooting
HP warranty and support
Technical information
Index

HP Photosmart C4400 All-in-One series

Windows Help

HP Photosmart C4400 All-in-

One series

Contents

1 HP Photosmart C4400 All-in-One series Help........................................................................3

2 HP All-in-One overview

The HP All-in-One at a glance....................................................................................................5

Control panel buttons.................................................................................................................6

Menu overview............................................................................................................................7

Use the HP Photosmart Software...............................................................................................7

3 Find more information..............................................................................................................9

4 How do I?.................................................................................................................................11

5 Connection information

Supported connection types.....................................................................................................13

Use printer sharing...................................................................................................................13

6 Load originals and load paper

Load originals...........................................................................................................................15

Choose papers for printing and copying...................................................................................17

Load paper...............................................................................................................................20

Avoid paper jams......................................................................................................................26

7 Print from your computer

Print from a software application..............................................................................................29

Make the HP All-in-One the default printer...............................................................................30

Change the print settings for the current job............................................................................30

Change the default print settings..............................................................................................34

Printing shortcuts......................................................................................................................34

Perform special print jobs.........................................................................................................36

Stop a print job.........................................................................................................................47

8 Use the photo features

Insert a memory card................................................................................................................49

Print photos..............................................................................................................................50

Save photos to your computer..................................................................................................53

Edit photos using your computer..............................................................................................53

Share photos with friends and relatives....................................................................................54

9 Use the copy features

Make a copy.............................................................................................................................55

Change the copy settings for the current job............................................................................56

Perform special copy jobs........................................................................................................58

Stop copying.............................................................................................................................61

10 Use the scan features

Make reprints of your photos....................................................................................................63

Scan an image or document.....................................................................................................64

Contents

Edit a scanned image...............................................................................................................65

Edit a scanned document.........................................................................................................66

Stop scanning...........................................................................................................................66

11 Maintain the HP All-in-One

Clean the HP All-in-One...........................................................................................................67

Print a self-test report...............................................................................................................69

Work with print cartridges.........................................................................................................69

Turn off the HP All-in-One........................................................................................................84

12 Shop for ink supplies.............................................................................................................85

13 Troubleshooting

View the Readme file................................................................................................................87

Setup troubleshooting...............................................................................................................87

Paper jams................................................................................................................................97

Print quality troubleshooting.....................................................................................................99

Print troubleshooting...............................................................................................................116

Memory card troubleshooting.................................................................................................129

Copy troubleshooting..............................................................................................................134

Scan troubleshooting..............................................................................................................139

Errors......................................................................................................................................143

14 HP warranty and support

Warranty.................................................................................................................................221

Print cartridge warranty information........................................................................................221

Support process.....................................................................................................................221

Before you call HP customer support.....................................................................................222

HP support by phone..............................................................................................................222

Additional warranty options....................................................................................................223

HP Quick Exchange Service (Japan).....................................................................................224

HP Korea customer support...................................................................................................224

Prepare the product for shipment...........................................................................................225

Pack the HP All-in-One...........................................................................................................225

15 Technical information

Specifications.........................................................................................................................227

Environmental product stewardship program.........................................................................228

Regulatory notices..................................................................................................................231

Index............................................................................................................................................237

Contents

1 HP Photosmart C4400 All-in-

One series Help

For information about the HP All-in-One, see:

•“

HP All-in-One overview” on page 5

•“

Find more information” on page 9

•“

How do I?” on page 11

•“

Connection information” on page 13

•“

Load originals and load paper” on page 15

•“

Print from your computer” on page 29

•“

Use the copy features” on page 55

•“

Use the photo features” on page 49

•“

Use the scan features” on page 63

•“

Maintain the HP All-in-One” on page 67

•“

Shop for ink supplies” on page 85

•“

HP warranty and support” on page 221

•“

Technical information” on page 227

HP Photosmart C4400 All-in-One series Help 3

HP Photosmart C4400 All-in-

One series Help

Chapter 1

4 HP Photosmart C4400 All-in-One series Help

HP Photosmart C4400 All-in-

One series Help

2 HP All-in-One overview

Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy,

scanning documents, or printing photos from a memory card. You can access many

HP All-in-One functions directly from the control panel, without turning on your computer.

This section contains the following topics:

•The HP All-in-One at a glance

•Control panel buttons

•Menu overview

•Use the HP Photosmart Software

The HP All-in-One at a glance

Label Description

1On button

2Control panel

3Memory card slots

4Input tray

5Tray extender

6Paper-width guide

7Print cartridge door

8Glass

9Lid backing

10 Rear door

The HP All-in-One at a glance 5

HP All-in-One overview

Label Description

11 Rear USB port

12 Power connection*

* Use only with the power adapter supplied by HP.

Control panel buttons

The following diagram and related table provide a quick reference to the HP All-in-One

control panel features.

Label Icon Name and Description

1On: Turns the product on or off. When the product is off, a

minimal amount of power is still used. To completely remove

power, turn off the product, and then unplug the power cord.

2Settings: Opens the copy settings menu. When a memory

card is inserted, this button opens the photo settings menu.

3OK: Confirms the copy or photo settings. In certain situations

(for example, after clearing a paper jam), this button resumes

printing.

4Cancel: Stops a task (such as scanning or copying) or resets

settings (such as Quality, Size, and Copies).

5Scan/Reprint: Opens the Scan/Reprint menu. When a

memory card is inserted, this button advances to the next

photo on the memory card when pressed.

6Start Copy Black: Starts a black-and-white copy. When a

memory card is inserted, this button acts as a previous image

button.

Chapter 2

(continued)

6 HP All-in-One overview

HP All-in-One overview

Label Icon Name and Description

7Start Copy Color: Starts a color copy. When a memory card

is inserted, this button starts printing the image currently on

the display.

Menu overview

The following topics provide a quick reference to top-level menus that appear on the

HP All-in-One display.

•Default Menu

•Scan/Reprint Menu

•Settings Menu

Default Menu

The following options are available on the display by default.

Scan/Reprint

Start Copy Black

Start Copy Color

Scan/Reprint Menu

The following options are available when you press the button next to Scan/Reprint.

Scan to PC

Scan to Print

Settings Menu

The following options are available when you press Settings.

Quality

Size

Copies

Use the HP Photosmart Software

The HP Photosmart Software provides a fast and easy way to make prints of your photos.

It also provides access to other basic HP imaging software features, such as saving and

viewing your photos.

For more information on using the HP Photosmart Software:

•Check the Contents panel on the left. Look for the HP Photosmart Software Help

contents book at the top.

•If you do not see the HP Photosmart Software Help contents book at the top of the

Contents panel, access the software help through the HP Solution Center.

(continued)

Use the HP Photosmart Software 7

HP All-in-One overview

Chapter 2

8 HP All-in-One overview

HP All-in-One overview

3 Find more information

You can access a variety of resources, both printed and onscreen, that provide

information about setting up and using the HP All-in-One.

Setup Guide

The Setup Guide provides instructions for setting up the HP All-in-One and

installing software. Make sure you follow the steps in the Setup Guide in order.

If you have problems during setup, check the Setup Guide for troubleshooting

information, or see “Troubleshooting” on page 87 in this onscreen Help.

Basics Guide

The Basics Guide contains an overview of the HP All-in-One, including step-

by-step instructions for basic tasks, troubleshooting tips, and technical

information.

HP Photosmart animations

The HP Photosmart animations, located in the relevant sections of the onscreen

Help, show you how to complete key tasks on the HP All-in-One. You will learn

how to load paper, insert a memory card, replace the print cartridges, and scan

originals.

Onscreen Help

The onscreen Help provides detailed instructions on using all features of the

HP All-in-One.

•The How Do I? section provides links so you can quickly find information

on performing common tasks.

•The HP All-in-One overview section provides general information about

the main features of the HP All-in-One.

•The Troubleshooting section provides information about resolving errors

you might encounter with the HP All-in-One.

Readme

The Readme file contains the most recent information which might not be found

in other publications.

Install the software to access the Readme file.

www.hp.com/support If you have Internet access, you can get help and support from the HP Web

site. This Web site offers technical support, drivers, supplies, and ordering

information.

Find more information 9

Find more information

Chapter 3

10 Find more information

Find more information

4 How do I?

This section contains links to commonly performed tasks, such as sharing and printing

photos and optimizing your print jobs.

•“

How do I make a borderless copy of a photo?” on page 58

•“

How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?” on page 36

•“

How do I get the best print quality?” on page 32

•“

How do I print on both sides of the paper?” on page 40

•“

How do I make multiple copies of a document?” on page 56

How do I? 11

How do I?

Chapter 4

12 How do I?

How do I?

5 Connection information

The HP All-in-One comes equipped with a USB port so you can connect directly to a

computer using a USB cable. You can also share the product over an existing home

network.

This section contains the following topics:

•Supported connection types

•Use printer sharing

Supported connection types

The following table contains a list of supported connection types.

Description Recommended number

of connected

computers for best

performance

Supported software

features

Setup instructions

USB connection One computer connected

with a USB cable to the

rear USB 2.0 High Speed

port on the HP All-in-One.

All features are

supported.

Follow the Setup Guide

for detailed instructions.

Printer sharing Up to five computers.

The host computer must

be on at all times in order

to print from the other

computers.

All features resident on

the host computer are

supported. Only printing

is supported from the

other computers.

Follow the instructions in

“Use printer sharing”

on page 13.

Use printer sharing

If your computer is on a network, and another computer on the network has an HP All-

in-One connected to it by a USB cable, you can print to that printer using printer sharing.

The computer directly connected to the HP All-in-One acts as the host for the printer and

has full software functionality. The other computer, which is referred to as a client, has

access only to the print features. You must perform other functions, such as scanning

and copying, from the host computer or from the control panel on the HP All-in-One.

To enable printer sharing on a Windows computer

▲Refer to the user guide that came with your computer or see the Windows onscreen

Help.

Use printer sharing 13

Connection information

Chapter 5

14 Connection information

Connection information

6 Load originals and load paper

You can load many different types and sizes of paper in the HP All-in-One, including letter

or A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-in-One

is set to detect the size and type of paper you load in the input tray automatically and then

adjust its settings to generate the highest quality output for that paper.

If you are using special papers, such as photo paper, transparency film, envelopes, or

labels, or if you experience poor print quality using the Automatic setting, you can

manually set the paper size and type for print and copy jobs.

This section contains the following topics:

•Load originals

•Choose papers for printing and copying

•Load paper

•Avoid paper jams

Load originals

You can copy or scan up to letter- or A4-size originals and thick publications by loading

them on the glass.

To load an original on the glass

1. Lift the lid to the open position.

2. Load your original print side down on the right front corner of the glass.

TIP: For more help on loading an original, refer to the engraved guides along the

edge of the glass.

Load originals 15

Load originals and load paper

3. Close the lid.

To load a thick publication on the glass

1. Lift the lid to the open position, grasp the sides of the lid, and then push the lid away

from the product until it comes off.

2. Load the thick publication print side down on the right front corner of the glass.

TIP: For more help on loading the thick publication, refer to the engraved guides

along the edge of the glass.

Chapter 6

16 Load originals and load paper

Load originals and load paper

3. Place the lid over the thick publication while you are copying or scanning.

4. When you finish copying or scanning, replace the lid by inserting the tabs on the lid

back into the appropriate slots of the product.

Choose papers for printing and copying

You can use different types and sizes of paper in the HP All-in-One. Review the following

recommendations to get the best printing and copying quality. If you use plain or photo

paper, the HP All-in-One can automatically detect the paper type and size. If you use

other types of paper, change the paper type and size settings in the software.

Choose papers for printing and copying 17

Load originals and load paper

This section contains the following topics:

•Recommended papers for printing and copying

•Recommended papers for printing only

•Papers to avoid

Recommended papers for printing and copying

If you want the best print quality, HP recommends using HP papers that are specifically

designed for the type of project you are printing. If you are printing photos, for example,

load HP Premium or HP Premium Plus photo paper in the input tray.

The following is a list of HP papers you can use for copying and printing. Depending on

your country/region, some of these papers might not be available.

HP Premium Plus Photo Paper

HP Premium Plus Photo Papers are the best HP photo paper, with image quality and

fade resistance superior to store-processed photos. They are ideal for printing your high-

resolution images for framing or including in a photo album. These papers are available

in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), A4, and 8.5 x

11 inch sizes for printing or copying photos from the product.

HP Premium Photo Paper

HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo

papers. They look and feel like store-processed photos and can be mounted under glass

or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6

inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from

the product.

HP Advanced Photo Paper or HP Photo Paper

HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that

features an instant-dry finish for easy handling without smudging. It resists water, smears,

fingerprints, and humidity. Your prints have a look and feel comparable to a store-

processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, and 10 x

15 cm (4 x 6 inch) (with or without tabs) for printing or copying photos from the product.

HP Advanced Photo Paper is marked on the nonprinting corners with the following

symbol.

HP Premium Inkjet Transparency Film

HP Premium Inkjet Transparency Film make your color presentations vivid and even more

impressive. This film is easy to use and handle and dries quickly without smudging.

HP Premium Inkjet Paper

HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A

smooth, matte finish makes it ideal for your highest-quality documents.

Chapter 6

18 Load originals and load paper

Load originals and load paper

HP Bright White Inkjet Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque

enough for two-sided color usage with no show-through, which makes it ideal for

newsletters, reports, and flyers.

HP All-in-One Paper or HP Printing Paper

•HP All-in-One Paper is specifically designed for HP All-in-One products. It has an

extra bright blue-white shade that produces sharper text and richer colors than

ordinary multifunction papers.

•HP Printing Paper is a high-quality multifunction paper. It produces documents that

look and feel more substantial than documents printed on standard multipurpose or

copy paper.

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,

choose your country/region, follow the prompts to select your product, and then click one

of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

Related topics

•“

Recommended papers for printing and copying” on page 18

•“

Make a borderless copy of a photo” on page 58

•“

Print small-size photos” on page 50

•“

Print a borderless image” on page 36

Chapter 6

22 Load originals and load paper

Load originals and load paper

Load index cards

You can load index cards into the input tray of the HP All-in-One to print notes, recipes,

and other text.

To load index cards in the input tray

1. Remove all paper from the input tray.

2. Slide the paper-width guide to its outermost position.

3. Insert the stack of cards, print side down, into the far-right side of the input tray. Slide

the stack of cards forward until it stops.

Load paper 23

Load originals and load paper

4. Slide the paper-width guide inward against the stack of cards until it stops.

Do not overload the input tray; make sure the stack of cards fits within the input tray

and is no higher than the top of the paper-width guide.

Related topics

•“

Load full-size paper or small-size photo paper” on page 20

•“

Change the print settings for the current job” on page 30

Load envelopes

You can load one or more envelopes into the input tray of the HP All-in-One. Do not use

shiny or embossed envelopes or envelopes that have clasps or windows.

NOTE: For specific details on how to format text for printing on envelopes, consult

the help files in your word processing software. For best results, consider using a label

for the return address on envelopes.

To load envelopes

1. Remove all paper from the input tray.

Chapter 6

24 Load originals and load paper

Load originals and load paper

2. Slide the paper-width guide to its outermost position.

3. Insert one or more envelopes into the far-right side of the input tray, with the envelope

flaps on the left and facing up. Slide the stack of envelopes forward until it stops.

TIP: To avoid paper jams, tuck the flap inside each envelope.

4. Slide the paper-width guide inward against the stack of envelopes until it stops.

Do not overload the input tray; make sure the stack of envelopes fits within the input

tray and is not higher than the top of the paper-width guide.

Related topics

“Print a group of addresses on labels or envelopes” on page 45

Load other types of paper

The following types of paper are designed for special projects. Create your project in the

HP Photosmart Software or another application, set the paper type and size, and then

print.

Load paper 25

Load originals and load paper

HP Premium Inkjet Transparency Film

▲Insert the film so that the white transparency strip (with arrows and the HP logo) is on

top and is going into the input tray first.

NOTE: The HP All-in-One cannot automatically detect the paper type. For best

results, set the paper type to transparency film in the software before printing onto

transparency film.

HP Iron-On Transfers

1. Flatten the transfer sheet completely before using it; do not load curled sheets.

TIP: To prevent curling, keep transfer sheets sealed in the original package until

you are ready to use them.

2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually

feed one sheet at a time into the input tray with the blue stripe facing up.

HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards

▲Insert a small stack of HP greeting card paper into the input tray with the print side

down; slide the stack of cards forward until it stops.

TIP: Make sure the area on which you want to print is inserted first, facing down

in the input tray.

Related topics

•“

Choose papers for printing and copying” on page 17

•“

Set the paper type for printing” on page 31

•“

Print on transparencies” on page 45

•“

Reverse an image for iron-on transfers” on page 44

•“

Print a group of addresses on labels or envelopes” on page 45

Avoid paper jams

To help avoid paper jams, follow these guidelines.

•Remove printed papers from the output tray frequently.

•Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a

resealable bag.

•Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

•Do not combine different paper types and paper sizes in the input tray; the entire stack

of paper in the input tray must be the same size and type.

•Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure

the paper-width guide does not bend the paper in the input tray.

•Do not overload the input tray; make sure the stack of paper fits within the input tray

and is no higher than the top of the paper-width guide.

•Do not force paper too far forward in the input tray.

•Use paper types that are recommended for the product.

Chapter 6

26 Load originals and load paper

Load originals and load paper

Related topics

“Clear paper jams” on page 98

Avoid paper jams 27

Load originals and load paper

Chapter 6

28 Load originals and load paper

Load originals and load paper

7 Print from your computer

The HP All-in-One can be used with any software application that allows printing. You

can print a range of projects, such as borderless images, newsletters, greeting cards,

iron-on transfers, and posters.

This section contains the following topics:

•Print from a software application

•Make the HP All-in-One the default printer

•Change the print settings for the current job

•Change the default print settings

•Printing shortcuts

•Perform special print jobs

•Stop a print job

Print from a software application

Most print settings are automatically handled by the software application. You need to

change the settings manually only when you change print quality, print on specific types

of paper or transparency film, or use special features.

To print from a software application

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. If you need to change settings, click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

NOTE: When printing a photo, you must select options for the specific photo

paper and photo enhancement.

5. Select the appropriate options for your print job by using the features available in the

Advanced, Printing Shortcuts, Features, and Color tabs.

TIP: You can easily select the appropriate options for your print job by choosing

one of the predefined print tasks on the Printing Shortcuts tab. Click a type of

print task in the Printing Shortcuts list. The default settings for that type of print

task are set and summarized on the Printing Shortcuts tab. If necessary, you

can adjust the settings here and save your custom settings as a new printing

shortcut. To save a custom printing shortcut, select the shortcut and click Save

As. To delete a shortcut, select the shortcut and click Delete.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

Print from a software application 29

Make the HP All-in-One the default printer

You can set the HP All-in-One as the default printer to use from all software applications.

This means that the HP All-in-One is automatically selected in the printer list when you

select Print from the File menu in a software application. The default printer is

automatically selected when you click the Print button in the toolbar of most software

applications. For more information, see the Windows Help.

Change the print settings for the current job

You can customize the print settings of the HP All-in-One to handle nearly any print task.

This section contains the following topics:

•Set the paper size

•Set the paper type for printing

•View the print resolution

•Change the print speed or quality

•Change the page orientation

•Scale the document size

•Change the saturation, brightness, or color tone

•Preview your print job

Set the paper size

The Size setting helps the HP All-in-One determine the printable area on the page. Some

of the paper size choices have a borderless equivalent, which allows you to print to the

top, bottom, and side edges of the paper.

Usually, you set the paper size in the software application you used to create your

document or project. However, if you are using custom-size paper, or if you cannot set

the paper size from your software application, you can change the paper size in the

Properties dialog box before printing.

To set the paper size

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Resizing Options area, click the appropriate paper size from the Size list.

The following table lists the suggested paper size settings for the different types of

paper you can load in the input tray. Make sure to look at the long list of choices in

Chapter 7

30 Print from your computer

the Size list to see if a defined paper size already exists for the type of paper you are

using.

Paper type Suggested paper size settings

Copier, multi-purpose, or

plain papers

Letter or A4

Envelopes Appropriate listed envelope size

Greeting-card papers Letter or A4

Index cards Appropriate listed card size (if listed sizes are not appropriate,

you can specify a custom paper size)

Inkjet papers Letter or A4

Iron-on T-shirt transfers Letter or A4

Labels Letter or A4

Legal Legal

Letterhead Letter or A4

Panorama photo paper Appropriate listed panorama size (if listed sizes are not

appropriate, you can specify a custom paper size)

Photo papers 10 x 15 cm (4 x 6 inch) (with or without tab), up to 13 x 18 cm

(5 x 7 inch) (with or without tab), letter, A4, or an appropriate

listed size

Transparency films Letter or A4

Custom-size papers Custom paper size

Set the paper type for printing

If you print on special papers, such as photo paper, transparency film, envelopes, or

labels, or if you experience poor print quality, you can set the paper type manually.

To set the paper type for printing

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, from the Paper Type drop-down list, select More.

7. Select the type of paper that you have loaded, and then click OK.

View the print resolution

The printer software displays the print resolution in dots per inch (dpi). The dpi varies

according to the paper type and print quality that you select in the printer software.

Change the print settings for the current job 31

To view the print resolution

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Print Quality drop-down list, select the appropriate print quality setting for your

project.

7. In the Paper Type drop-down list, select the type of paper that you have loaded.

8. Click the Resolution button to view the print resolution dpi.

Change the print speed or quality

The HP All-in-One automatically chooses a print quality and speed setting depending on

the paper type setting you select. You can also change the print quality setting to

customize the speed and quality of the print process.

To select a print speed or quality

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Print Quality drop-down list, select the appropriate quality setting for your

project.

NOTE: To view the maximum dpi that the product will print, click Resolution.

7. In the Paper Type drop-down list, select the type of paper that you have loaded.

Change the page orientation

The page orientation setting allows you to print your document vertically or horizontally

on the page.

Usually, you set the page orientation in the software application you used to create your

document or project. However, if you are using custom-size or special HP paper, or if you

cannot set the page orientation from your software application, you can change the page

orientation in the Properties dialog box before printing.

To change the page orientation

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

Chapter 7

32 Print from your computer

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, do one of the following:

• Click Portrait to print the document vertically on the page.

• Click Landscape to print the document horizontally on the page.

Scale the document size

The HP All-in-One allows you to print the document at a different size than the original.

To scale the document size

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Resizing options area, click Scale to paper size, and then click the

appropriate paper size from the drop-down list.

Change the saturation, brightness, or color tone

You can change the intensity of colors and the level of darkness in your printout by

adjusting the Saturation, Brightness, or Color Tone options.

To change the saturation, brightness, or color tone

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Color tab.

6. Click the More Color Options button.

7. Move the sliders to adjust the Saturation, Brightness, or Color Tone.

•Brightness indicates the lightness or darkness of the printed document.

•Saturation is the relative purity of printed colors.

•Color Tone affects the perceived warmth or coolness of printed colors, by adding

more orange or blue tones, respectively, to your image.

Preview your print job

You can preview your print job before sending it to the HP All-in-One. This helps to prevent

wasting paper and ink on projects that do not print as expected.

Change the print settings for the current job 33

To preview your print job

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Select the print settings appropriate for your project on each of the tabs in the dialog

box.

6. Click the Features tab.

7. Select the Show Preview Before Printing check box.

8. Click OK, and then click Print or OK in the Print dialog box.

Your print job displays in the preview window.

9. In the HP preview window, do one of the following:

• To print, click Start Printing.

• To cancel, click Cancel Printing.

Change the default print settings

If there are settings that you frequently use for printing, you might want to make them the

default print settings so they are already set when you open the Print dialog box from

within your software application.

To change the default print settings

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Settings.

2. Make changes to the print settings, and click OK.

Printing shortcuts

Use printing shortcuts to print with print settings that you use often. The printer software

has several specially designed printing shortcuts that are available in the Printing

Shortcuts list.

NOTE: When you select a printing shortcut the appropriate printing options are

automatically displayed. You can leave them as is, change them, or create your own

shortcuts for commonly used tasks.

Use the Printing Shortcuts tab for the following print tasks:

•General Everyday Printing: Print documents quickly.

•Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm

(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.

•Photo Printing–With White Borders: Print a photo with a white border around the

edges.

•Fast/Economical Printing: Produce draft-quality printouts quickly.

Chapter 7

34 Print from your computer

•Presentation Printing: Print high-quality documents, including letters and

transparencies.

•Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One

manually.

This section contains the following topics:

•Create printing shortcuts

•Delete printing shortcuts

Related topics

•“

Print a borderless image” on page 36

•“

Print a photo on photo paper” on page 37

•“

Print on transparencies” on page 45

•“

Print on both sides of the page” on page 40

Create printing shortcuts

In addition to the printing shortcuts that are available in the Printing Shortcuts list, you

can create your own printing shortcuts.

If you frequently print on transparency film, for example, you can create a printing shortcut

by selecting the Presentation Printing shortcut, changing the paper type to HP Premium

Inkjet Transparency Film, and then saving the modified shortcut under a new name; for

example, Transparency Presentations. After creating the printing shortcut, simply

select it when printing on transparency film rather than changing the print settings each

time.

To create a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts list, click a printing shortcut.

The print settings for the selected printing shortcut are displayed.

6. Change the print settings to those you want in the new printing shortcut.

7. Click Save as and type a name for the new printing shortcut, and then click Save.

The printing shortcut is added to the list.

Delete printing shortcuts

You might want to delete printing shortcuts that you no longer use.

To delete a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

Printing shortcuts 35

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.

6. Click Delete.

The printing shortcut is removed from the list.

NOTE: Only the shortcuts that you have created can be deleted. The original HP

shortcuts cannot be deleted.

Perform special print jobs

In addition to supporting standard print jobs, the HP All-in-One can perform special jobs

such as printing borderless images, iron-on transfers, and posters.

This section contains the following topics:

•Print a borderless image

•Print a photo on photo paper

•Print using Maximum dpi

•Print on both sides of the page

•Print a multiple-page document as a booklet

•Print multiple pages on a single sheet

•Print a multiple-page document in reverse order

•Reverse an image for iron-on transfers

•Print on transparencies

•Print a group of addresses on labels or envelopes

•Print a poster

•Print a Web page

Print a borderless image

Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6

inch) and 13 x 18 cm (5 x 7 inch) photo paper.

TIP: For the best results, use HP Premium Photo Papers or HP Premium Plus Photo

Papers to print your photos.

Chapter 7

36 Print from your computer

To print a borderless image

1. Remove all paper from the input tray.

2. Place the photo paper print side down on the right side of the input tray.

3. On the File menu in your software application, click Print.

4. Make sure the product is the selected printer.

5. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

6. Click the Features tab.

7. In the Size list, click the size of photo paper loaded in the input tray.

If a borderless image can be printed on the specified size, the Borderless printing

check box is enabled.

8. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

NOTE: You cannot print a borderless image if the paper type is set to Plain

paper or to a type of paper other than a photo paper.

9. Select the Borderless printing check box if it is not already checked.

If the borderless paper size and paper type are not compatible, the product software

displays an alert and allows you to select a different type or size.

10. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start

to curl, which could reduce the quality of your printout. Photo paper should be flat

before printing.

Print a photo on photo paper

To achieve the best print quality, HP recommends using HP papers that are specifically

designed for the type of project you are printing along with genuine HP ink. HP papers

and HP ink are specifically designed to work well together to provide high-quality output.

For photo printing, HP recommends that you use HP Premium Plus Photo Papers with

the HP All-in-One.

Perform special print jobs 37

To print a photo on photo paper

1. Remove all paper from the input tray, and then load the photo paper print side down.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, select the appropriate photo paper type from the Paper

Type drop-down list.

7. In the Resizing Options area, click the appropriate paper size from the Size list.

If the paper size and paper type are not compatible, the product software displays an

alert and allows you to select a different type or size.

8. In the Basic Options area, select a high print quality, such as Best, from the Print

Quality drop-down list.

NOTE: For maximum dpi resolution, go to the Advanced tab, and then select

Enabled from the Maximum dpi drop-down list. For more information, see “Print

using Maximum dpi” on page 39.

9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select

from the following options:

•Off: applies no HP Real Life Technologies to the image.

•Basic: enhances low-resolution images; moderately adjusts image sharpness.

•Full: automatically adjusts brightness, contrast, and sharpness; enhances low-

resolution images; automatically removes red-eye coloring in the photo.

TIP: You can remove red-eye coloring in the photo when using the Off or

Basic mode by selecting the Remove red eye check box.

10. Click OK to return to the Properties dialog box.

Chapter 7

38 Print from your computer

11. (Optional) If you want to print the photo in black and white, click the Color tab and

select the Print in grayscale check box. From the drop-down list, select one of the

following options:

•High Quality: uses all the available colors to print your photo in grayscale. This

creates smooth and natural shades of gray.

•Black Ink Only: uses black ink to print your photo in grayscale. The gray shading

is created by varying patterns of black dots, which might result in a grainy image.

12. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start to

curl, which could reduce the quality of your printout. Photo paper should be flat before

printing.

Print using Maximum dpi

Use Maximum dpi mode to print high-quality, sharp images.

To get the most benefit from Maximum dpi mode, use it to print high-quality images such

as digital photographs. When you select the Maximum dpi setting, the printer software

displays the optimized dots per inch (dpi) that the HP All-in-One will print.

Printing in Maximum dpi takes longer than printing with other settings and requires a

large amount of disk space.

NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A

photo print cartridge can be purchased separately if it is not included with the HP All-

in-One.

To print in Maximum dpi mode

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

6. In the Printer Features area, select Enabled from the Maximum dpi drop-down list.

7. Click the Features tab.

8. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

9. In the Print Quality drop-down list, click Maximum dpi.

NOTE: To view the maximum dpi that the product will print, click Resolution.

10. Select any other print settings that you want, and then click OK.

Related topics

“Use a photo print cartridge” on page 75

Perform special print jobs 39

Print on both sides of the page

You can print two-sided pages with the HP All-in-One manually. When printing two-sided

pages, make sure to use paper that is thick enough so that images do not show through

to the other side.

To print on both sides of the page

1. Load paper into the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Paper saving options area, select Manual from the Two-sided printing drop-

down list.

7. For binding, do one of the following:

• For binding on the top like a notebook or calendar, select the Flip Pages Up check

box.

This causes the odd and even pages of your document to print opposite of each

other top-to-bottom. This ensures that the top of the page is always at the top of

the sheet when you flip the pages up in your bound document.

• For binding on the side like a book or magazine, click to clear the Flip Pages

Up check box.

This causes the odd and even pages of your document to print opposite of each

other left-to-right. This ensures that the top of the page is always at the top of the

sheet when you turn the pages in your bound document.

Chapter 7

40 Print from your computer

8. Click OK, and then click Print or OK in the Print dialog box.

The product begins printing. Wait until all the odd-numbered pages are printed before

removing any of the printed pages from the output tray.

A dialog box displays instructions on the screen when it is time to process the second

side of your job.

9. Click Continue when done.

Print a multiple-page document as a booklet

The HP All-in-One allows you to print your document as a small booklet, which you can

fold and then staple together.

For best results, design your document to fit on a multiple of four pages, such as an 8,

12, or 16-page program for a child's school play or for a wedding.

To print a multiple-page document as a booklet

1. Load paper into the input tray.

The paper should be thick enough so that the images do not show through to the

other side.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Paper saving options area, select Manual from the Two-sided printing drop-

down list.

7. Select the binding edge from the Booklet layout is list, as appropriate for your

language.

• If your language reads left-to-right, click Left edge binding.

• If your language reads right-to-left, click Right edge binding.

The Pages per sheet box is automatically set to two pages per sheet.

8. Click OK, and then click Print or OK in the Print dialog box.

The product begins printing.

A dialog box displays instructions on the screen when it is time to process the second

side of your job. Do not click Continue in the dialog box until you have reloaded the

paper as instructed in the following steps.

Perform special print jobs 41

9. Wait until the product has stopped printing for several seconds before removing any

of the printed pages from the output tray.

If you remove the pages while the document is still printing, the pages might get out

of order.

10. Follow the instructions that appear on your screen for reloading the paper to print on

the second side, and then click Continue.

11. When the entire document has finished printing, fold the stack of paper in half, so that

the first page is on top, then staple the document along the crease.

TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long

reach to staple the booklet.

Figure 7-1 Left-edge binding for left-to-right languages

Figure 7-2 Right-edge binding for right-to-left languages

Print multiple pages on a single sheet

You can print up to 16 pages on a single sheet of paper.

Chapter 7

42 Print from your computer

To print multiple pages on a single sheet

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Pages per sheet list, click 2, 4, 6, 9, or 16.

7. If you want a border to appear around each page image printed on the sheet of paper,

select the Print page borders check box.

8. In the Page order list, click an appropriate page order option.

The sample output graphic is numbered to show how the pages will be ordered if you

select each option.

9. Click OK, and then click Print or OK in the Print dialog box.

Print a multiple-page document in reverse order

Because of the way the paper feeds through the HP All-in-One, the first page that prints

is print side up at the bottom of the stack. Usually this means you need to put the printed

pages in the correct order.

A better way is to print the document in reverse order so that the pages are stacked

correctly.

TIP: Set this option as a default setting so you do not have to remember to set it

every time you print a multiple-page document.

To print a multiple-page document in reverse order

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

Perform special print jobs 43

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

6. In the Layout Options area, select Front to Back in the Page Order option.

NOTE: If you set your document to print on both sides of the page, the Front to

Back option is not available. Your document will automatically print in the correct

order.

7. Click OK, and then click Print or OK in the Print dialog box.

NOTE: When you are printing multiple copies, each set is printed completely

before the next set is printed.

Reverse an image for iron-on transfers

This feature reverses an image so you can use it for iron-on transfers. This feature is also

useful for transparencies when you want to make notations on the back of the

transparency without scratching the original.

To reverse an image for iron-on transfers

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Features tab.

5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer

from the list.

6. If the selected size is not what you want, click an appropriate size in the Size list.

7. Click the Advanced tab.

8. In the Printer Features area, select On from the Mirror Image drop-down list.

9. Click OK, and then click Print or OK in the Print dialog box.

NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input

tray one sheet at a time.

Chapter 7

44 Print from your computer

Print on transparencies

For the best results, HP recommends you use HP transparency products with the HP All-

in-One.

To print on transparencies

1. Load the transparency into the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, from the Paper Type drop-down list, select More. Then

select the appropriate paper type.

TIP: If you want to make notations on the back of the transparencies and erase

them later without scratching the original, click the Advanced tab, and select the

Mirror Image check box.

7. In the Resizing Options area, from the Size drop-down list, select More. Then, select

an appropriate size.

8. Click OK, and then click Print or OK in the Print dialog box.

NOTE: The product automatically waits for transparencies to dry before

releasing them. Ink dries slower on film than on plain paper. Make sure you allow

enough time for the ink to dry before handling the transparency.

Print a group of addresses on labels or envelopes

With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label

sheets designed for inkjet printers.

To print a group of addresses on labels or envelopes

1. Print a test page on plain paper first.

2. Place the test page on top of the label sheet or envelope, and hold both up to the

light. Check the spacing for each block of text. Make adjustments as needed.

3. Load the labels or envelopes into the input tray.

CAUTION: Do not use envelopes with clasps or windows. They can get stuck in

the rollers and cause paper jams.

4. If you are printing on envelopes, do the following:

a. Display the print settings, and click the Features tab.

b. In the Resizing Options area, click the appropriate envelope size in the Size list.

5. Click OK, and then click Print or OK in the Print dialog box.

Perform special print jobs 45

Print a poster

You can create a poster by printing a document on multiple pages. The HP All-in-One

prints dotted lines on some pages to indicate where to trim the pages before taping them

together.

To print a poster

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

6. Expand Document Options, and then expand Printer Features.

7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),

4x4 (16 sheets), or 5x5 (25 sheets).

This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or

25 pages.

If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16,

or 25 pages. For example, if you have a one-page original and you select 3x3, you

will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.

8. Click OK, and then click Print or OK in the Print dialog box.

9. After the poster has printed, trim the edges of the sheets and tape the sheets together.

Print a Web page

You can print a Web page from your Web browser on the HP All-in-One.

If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web

Printing to ensure simple, predictable web printing with control over what you want and

how you want it printed. You can access HP Smart Web Printing from the toolbar in

Internet Explorer. For more information about HP Smart Web Printing, see the help file

provided with it.

Chapter 7

46 Print from your computer

To print a Web page

1. Make sure you have paper loaded in the main input tray.

2. On the File menu in your Web browser, click Print.

The Print dialog box appears.

3. Make sure the product is the selected printer.

4. If your Web browser supports it, select the items on the Web page that you want to

include in the printout.

For example, in Internet Explorer, click the Options tab to select options such as As

laid out on screen, Only the selected frame, and Print all linked documents.

5. Click Print or OK to print the Web page.

TIP: To print Web pages correctly, you might need to set your print orientation to

Landscape.

Stop a print job

Although you can stop a print job from either the HP All-in-One or the computer, HP

recommends you stop it from the HP All-in-One for best results.

To stop a print job from the product

▲Press Cancel. If the print job does not stop, press Cancel again.

It can take a few moments for the print job to be cancelled.

To stop a print job from the computer

1. On the Windows taskbar, click Start, and then click Control Panel.

2. Click Printers (or double-click Printers and Faxes).

3. Double-click the product icon.

TIP: You can also double-click the printer icon in the Windows taskbar.

4. Select the print job you want to cancel.

5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key

on your keyboard.

It can take a few moments for the print job to be cancelled.

Stop a print job 47

Chapter 7

48 Print from your computer

8 Use the photo features

The HP All-in-One is equipped with memory card slots which enable you to insert a

memory card and begin printing photos from your digital camera without uploading your

photos to a computer first. Additionally, if the HP All-in-One is connected to a computer

with a USB cable, you can also transfer your photos to the computer to print, edit, or

share.

This section contains the following topics:

•Insert a memory card

•Print photos

•Save photos to your computer

•Edit photos using your computer

•Share photos with friends and relatives

Insert a memory card

The HP All-in-One supports the memory cards described below. Each type of memory

card can only be inserted in the appropriate slot for that card, and only one card may be

inserted at a time.

CAUTION: Do not insert more than one memory card at a time. If more than one

memory card is inserted, unrecoverable data loss might occur.

1xD-Picture Card, Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital

High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter

required), TransFlash MicroSD Card, or Secure MultiMedia Card

2Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory

Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)

Insert a memory card 49

Photos

To insert a memory card

1. Make sure the product is on.

2. Insert the memory card into the appropriate slot.

The memory card has a Photo light (below the camera icon) that indicates the status

of the memory card. When it is solid green, your photos are ready to be viewed.

CAUTION: Do not pull out the memory card while the Photo light is flashing. A

flashing light means the product is accessing the memory card. Wait until the light

remains solid. Removing a memory card while it is being accessed might corrupt

information on the card or damage the product or memory card.

NOTE: The product only recognizes the JPG and TIF file formats on your memory

card.

Print photos

The HP All-in-One enables you to print one borderless or bordered photo per page directly

from your memory card, without first having to transfer the files to a computer.

TIP: To achieve the best print quality, HP recommends using HP papers that are

specifically designed for the type of project you are printing along with genuine HP

ink. HP papers and HP ink are specifically designed to work well together to provide

high-quality output.

This section contains the following topics:

•Print small-size photos

•Print enlargements

•Print photos from the HP Photosmart Software

•Print camera-selected (DPOF) photos

Print small-size photos

You can select specific photos on your memory card to print as small-size photos.

To print one or more small-size photos

1. Load 10 x 15 cm (4 x 6 inch) photo paper in the input tray.

2. Insert your memory card into the appropriate slot on the product.

Chapter 8

50 Use the photo features

Photos

3. Press the buttons next to the up arrow or down arrow icons on the display to scroll

through the photos on your memory card until the photo you want to print appears.

4. Press Settings.

5. Leave the default Size setting as Borderless.

6. Press the button next to Prints/Total to increase the number of copies you want to

print of the current image.

The first number on the display indicates how many copies of the current image will

be printed. The second number indicates how many total prints are in the print queue.

7. Press OK.

TIP: You can repeat steps 3 through 8 to add photos to the print queue.

8. Press the button next to Print on the display.

TIP: While the photo is printing, you can continue scrolling through the photos

on your memory card. When you see a photo you want to print, you can press the

Print button to add that photo to the print queue.

Print enlargements

You can print the photos on your memory card in a variety of sizes, up to the size of letter

(8.5 x 11 inch) or A4 (210 x 297 mm) paper.

To print an enlargement of a photo

1. Load letter- or A4-sized photo paper in the input tray.

2. Insert your memory card into the appropriate slot on the product.

3. Press the buttons next to the up arrow or down arrow icons on the display to scroll

through the photos on your memory card until the photo you want to print appears.

4. Press Settings.

5. Do one of the following:

• Press the button next to Size until Resize to Fit is the selected setting on the

display.

Your printed photo will be enlarged and centered to fit the printable area of the

page, and will be either bordered or borderless on all four sides depending on the

relative sizes of the digital photo and the paper on which you are printing.

• Leave the default Size setting as Borderless.

Your printed photo will be enlarged to fill the entire page size and will be

borderless. This could result in some parts of the image being cropped.

Print photos 51

Photos

6. Press the button next to Prints/Total to increase the number of copies you want to

print of the current image.

The first number on the display indicates how many copies of the current image will

be printed. The second number indicates how many total prints are in the print queue.

7. Press OK.

8. Repeat steps 3 through 7 to add photos to the print queue.

9. Press the button next to Print on the display.

TIP: While the photo is printing, you can continue scrolling through the photos

on your memory card. When you see a photo you want to print, you can press the

Print button to add that photo to the print queue.

Print photos from the HP Photosmart Software

You can use the HP Photosmart Software installed on your computer to transfer photos

from a memory card to your computer’s hard drive for advanced photo editing, sharing

photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from

your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.

NOTE: The HP All-in-One must be connected to a computer that has the

HP Photosmart Software installed on it.

To print photos

1. Insert your memory card into the appropriate slot on the product.

The software opens on your computer.

2. Click Import to transfer your photos to the computer for printing.

3. Use the software on your computer to transfer the photos from your memory card to

the computer for viewing and editing.

Print camera-selected (DPOF) photos

Camera-selected photos are photos you marked for printing with your digital camera.

When you select photos with your camera, the camera saves an industry-standard Digital

Print Order Format (DPOF) file on the memory card that identifies which photos have

been tagged for printing.

The DPOF file on your memory card specifies the following information:

•Which photos to print

•The quantity of each photo to print

•Rotation applied to a photo

•Cropping applied to a photo

•Index printing (thumbnails of selected photos)

The HP All-in-One can read DPOF file format 1.1 from a memory card so you do not have

to reselect the photos to print. When you print camera-selected photos, the HP All-in-One

print settings do not apply; the settings in the DPOF file for photo layout and number of

copies override those of the HP All-in-One.

Chapter 8

52 Use the photo features

Photos

NOTE: Not all digital cameras enable you to tag your photos for printing. See the

documentation that came with your digital camera to see if your camera supports

DPOF file format 1.1.

To print camera-selected photos using the DPOF standard

1. Insert your memory card into the appropriate slot on the product.

2. When prompted, do one of the following:

• Select OK to print all DPOF-tagged photos.

• Select CANCEL to bypass DPOF printing.

Save photos to your computer

You can use the HP Photosmart Software installed on your computer to transfer photos

from a memory card to your computer’s hard drive for advanced photo editing, sharing

photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from

your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.

NOTE: The HP All-in-One must be connected to a computer that has the

HP Photosmart Software installed on it.

To save photos

1. Insert your memory card into the appropriate slot on the product.

The software opens on your computer.

2. Follow the onscreen prompts on your computer to save the photos to your computer.

NOTE: Only images that were not previously saved are copied to your computer.

Edit photos using your computer

You can use the HP Photosmart Software installed on your computer to transfer photos

from a memory card to your computer’s hard drive for advanced photo editing, sharing

photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from

your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.

NOTE: The HP All-in-One must be connected to a computer that has the

HP Photosmart Software installed on it.

To edit photos

1. Insert a memory card into the appropriate slot on the product.

The software opens on your computer.

2. Use the software on your computer to transfer the photos from your memory card to

the computer for viewing and editing.

Edit photos using your computer 53

Photos

Share photos with friends and relatives

You can use the HP Photosmart Software installed on your computer to transfer photos

from a memory card to your computer’s hard drive for advanced photo editing, sharing

photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from

your digital camera and insert it in the appropriate memory card slot on the HP All-in-One.

NOTE: The HP All-in-One must be connected to a computer that has the

HP Photosmart Software installed on it.

To share photos

1. Insert a memory card into the appropriate slot on the product.

The software opens on your computer.

2. Use the software on your computer to transfer the photos from your memory card to

the computer.

3. Send your photos to family and friends using e-mail or go to www.snapfish.com to

set up an online account for sharing your photos or ordering prints.

Chapter 8

54 Use the photo features

Photos

9 Use the copy features

The HP All-in-One allows you to produce high-quality color and black-and-white copies

on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific

paper size, adjust the copy quality, and make high-quality copies of photos, including

borderless copies.

This section contains the following topics:

•Make a copy

•Change the copy settings for the current job

•Perform special copy jobs

•Stop copying

Make a copy

You can make quality copies from the control panel.

To make a copy from the control panel

1. Load paper in the input tray.

2. Load your original print side down on the right front corner of the glass.

3. Press the button next to Start Copy Black or Start Copy Color to begin copying.

Make a copy 55

Use the copy features

Change the copy settings for the current job

You can customize the copy settings of the HP All-in-One to handle nearly any copy task.

This section contains the following topics:

•Make multiple copies of the same original

•Change copy speed or quality

Make multiple copies of the same original

You can set the number of copies from the control panel of the HP All-in-One or from the

HP Photosmart Software. This task explains how to set the number of copies from the

control panel only.

NOTE: For information on initiating copies from the software, see the software

portion of the HP Photosmart Software Help.

To make multiple copies of an original from the control panel

1. Load paper in the input tray.

2. Load your original print side down on the right front corner of the glass.

3. Press Settings.

The Settings menu appears.

Chapter 9

56 Use the copy features

Use the copy features

4. Press the button next to Copies to increase the number of copies. When you reach

the maximum, the setting returns to 1 copy.

TIP: Use the software that you installed with the product to set a higher number

of copies. When the number of copies is greater than 9, only the last digit of the

number of copies is displayed on the control panel.

5. Press OK.

6. Press the button next to Start Copy Black or Start Copy Color.

In this example, the product makes six copies of the original 10 x 15 cm (4 x 6 inch)

photo.

Related topics

“Use the HP Photosmart Software” on page 7

Change copy speed or quality

The HP All-in-One, provides three options, indicated by one, two, or three stars, that affect

copy speed and quality:

•One star copies faster than the other two quality settings. On plain paper, the text is

comparable to the quality of two stars, but the graphics might be of lower quality. This

setting uses less ink and extends the life of your print cartridges.

NOTE: This setting is not available when the HP All-in-One detects photo paper.

•Two stars delivers high-quality output and is the recommended setting for most of

your copying. Two stars copies faster than the three stars quality setting.

•Three stars produces the highest quality output for all paper and eliminates the

banding (striping) effect that sometimes occurs in solid areas. Three stars copies

slower than the other quality settings.

To change the copy quality

1. Load paper in the input tray.

Change the copy settings for the current job 57

Use the copy features

2. Load your original print side down on the right front corner of the glass.

3. Press Settings.

The Settings menu appears.

4. Press the button next to Quality to select one star, two stars, or three stars.

5. Press OK.

6. Press the button next to Start Copy Black or Start Copy Color.

Perform special copy jobs

In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs

such as copying borderless photos and resizing originals.

This section contains the following topics:

•Make a borderless copy of a photo

•Resize an original to fit onto letter or A4 paper

Make a borderless copy of a photo

Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6

inch) and 13 x 18 cm (5 x 7 inch) photo paper.

For the best quality when copying a photo, load photo paper in the input tray.

TIP: You can optimize the quality of the color photos you print and copy with the

HP All-in-One by purchasing a photo print cartridge. Remove the black print cartridge

and insert the photo print cartridge in its place. With the tri-color print cartridge and

photo print cartridge installed, you have a six-ink system, which provides enhanced

quality color photos.

Chapter 9

58 Use the copy features

Use the copy features

To make a borderless 13 x 18 cm (5 x 7 inch) copy of a photo from the control panel

1. Load photo paper in the input tray.

NOTE: The product automatically detects the type of paper you are using. If you

do not use photo paper, your copy will include a white border around one or more

edges.

2. Load your original photo print side down on the right front corner of the glass.

3. Press Settings.

The Settings menu appears.

4. Press the button next to Size to select Borderless.

5. Press OK.

6. Press the button next to Start Copy Color.

The product makes a borderless copy of your original photo, as shown below.

Perform special copy jobs 59

Use the copy features

Resize an original to fit onto letter or A4 paper

You can use the Resize to Fit feature to copy an original to fit within the printable margins

of a page without the risk of cropping some part of your original. This is useful for reducing

or enlarging an original. For example:

•If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on

letter or A4 paper, some part of your photo will be cropped. The Resize to Fit feature

will enlarge the photo as much as possible to fit the page without cropping any part

of your photo.

•If the image or text on your original fills the entire sheet of paper with no margins, you

can use the Resize to Fit feature to reduce your original and prevent unwanted

cropping of the text or images at the edges of the sheet.

NOTE: In order to resize your original without changing the proportions or cropping

the edges, the HP All-in-One might leave an uneven amount of white space around

the edges of the paper.

To resize a document from the control panel

1. Load paper in the input tray.

Chapter 9

60 Use the copy features

Use the copy features

2. Load your original print side down on the right front corner of the glass.

3. Press Settings.

The Settings menu appears.

4. Press the button next to Size to select Resize to Fit.

5. Press OK.

6. Press the button next to Start Copy Black or Start Copy Color.

Stop copying

To stop copying

▲Press Cancel.

Stop copying 61

Use the copy features

Chapter 9

62 Use the copy features

Use the copy features

10 Use the scan features

Scanning is the process of converting text and pictures into an electronic format for your

computer. You can scan almost anything (photos, magazine articles, and text documents)

on the HP All-in-One.

You can use the scanning features of the HP All-in-One to do the following:

•Scan text from an article into your word processor, and quote it in a report.

•Print business cards and brochures by scanning a logo and using it in your publishing

software.

•Send photos to friends and relatives by scanning your favorite prints and including

them in e-mail messages.

•Create a photographic inventory of your house or office.

•Archive treasured photos in an electronic scrapbook.

NOTE: If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the

OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

This section contains the following topics:

•Make reprints of your photos

•Scan an image or document

•Edit a scanned image

•Edit a scanned document

•Stop scanning

Make reprints of your photos

You can scan a printed copy of a photo to make reprints in a variety of sizes, up to the

size of letter (8.5 x 11 inch) or A4 (210 x 297 mm) paper.

By default, the HP All-in-One is set to detect the type of paper you are using automatically.

To reprint an original photo

1. Press the button next to Scan/Reprint.

The Scan/Reprint menu appears.

2. Press the button next to Scan to Print.

The Scan to Print menu appears.

Make reprints of your photos 63

Scan

3. When prompted, load your original photo print side down on the right front corner of

the glass.

4. Press OK.

A preview image of the scan appears on the display.

5. Do one of the following:

To reprint your original photo using the default print settings

▲Press the button next to Print.

To change print settings before reprinting your original photo

a.Press Settings to change the print settings.

The Settings screen appears.

b. Do one of the following:

• Press the button next to Print Size to change the print size.

• Press the button next to Borderless to change the border printing options.

• Press the button next to Prints to change the number of prints.

c.Press OK.

d. Press the button next to Print.

Scan an image or document

For original documents or images placed on the glass, you can start a scan from your

computer or from the HP All-in-One. This section explains the second option: how to scan

from the control panel of the HP All-in-One to a computer.

To use the scan features, the HP All-in-One and computer must be connected and turned

on. The HP Photosmart Software must also be installed and running on your computer

prior to scanning. To verify that the HP Photosmart Software is running on a Windows

computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower

right side of the screen, near the time.

Chapter 10

64 Use the scan features

Scan

NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray

can cause the HP All-in-One to lose some of its scan functionality. If this happens,

you can restore full functionality by restarting your computer or by starting the

HP Photosmart Software.

NOTE: When scanning, the HP Photosmart Software enables you to save an image

in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.

To scan to a computer

1. Load your original print side down on the right front corner of the glass.

NOTE: Ensure that there are no memory cards inserted in the memory card slots

on the product.

2. Press the button next to Scan/Reprint.

The Scan/Reprint menu appears.

3. Press the button next to Scan to PC.

A preview image of the scan appears on your computer, where you can edit it. Any

edits that you make apply to the current scan session only.

The HP Photosmart Software has many tools that you can use to edit your scanned

image. You can improve the overall image quality by adjusting the brightness,

sharpness, color tone, and saturation. You can also crop, straighten, rotate, or resize

the image.

4. Make any edits to the preview image, and then click Accept when you are finished.

Related topics

•“

Control panel buttons” on page 6

•“

Load originals” on page 15

Edit a scanned image

You can edit a scanned image, such as a photo or graphic, using the software you

installed with the HP All-in-One. Using this software, you can rotate or crop the image,

as well as adjust the brightness, contrast, and color saturation.

Edit a scanned image 65

Scan

NOTE: If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the

OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

Related topics

“Use the HP Photosmart Software” on page 7

Edit a scanned document

You can edit a scanned document using your Optical Character Recognition (OCR)

software. Scanning text using OCR software enables you to bring the content of magazine

articles, books, and other printed matter into your favorite word processor and many other

applications as editable text. Learning to use OCR software correctly is important if you

want to obtain the best results. Do not expect scanned text documents to be letter-perfect

the first time you use your OCR software. Using OCR software is an art that takes time

and practice to master.

NOTE: If you are using the HP Photosmart Software, the Optical Character

Recognition (OCR) software might not be installed on your computer. To install the

OCR software, you must re-insert the software disk and select OCR under the

Custom installation options.

Related topics

“Use the HP Photosmart Software” on page 7

Stop scanning

To stop scanning

▲Press Cancel.

Chapter 10

66 Use the scan features

Scan

11 Maintain the HP All-in-One

The HP All-in-One requires little maintenance. Sometimes you might want to clean the

glass and lid backing to remove surface dust and ensure that your copies and scans

remain clear. You will also need to replace, align, or clean your print cartridges from time

to time. This section provides instructions for keeping the HP All-in-One in top working

condition. Perform these simple maintenance procedures as necessary.

This section contains the following topics:

•Clean the HP All-in-One

•Print a self-test report

•Work with print cartridges

•Turn off the HP All-in-One

Clean the HP All-in-One

To ensure that your copies and scans remain clear, you might need to clean the glass

and lid backing. You might also want to dust the exterior of the HP All-in-One.

TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones

(Q6260A) that provides everything needed to safely clean your HP product. For more

information, go to: www.shopping.hp.com/accessories-store/printer.

This section contains the following topics:

•Clean the exterior

•Clean the glass

•Clean the lid backing

Clean the exterior

Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the

case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from

the control panel and the interior of the HP All-in-One.

CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol

or alcohol-based cleaning products.

Clean the glass

Fingerprints, smudges, hair, and dust on the main glass surface slow down performance

and affect the accuracy of the copy and scan features.

Clean the HP All-in-One 67

Maintain the HP All-in-One

To clean the glass

1. Turn off the product, unplug the power cord, and raise the lid.

2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive

glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on

the glass, since they can damage it. Do not place or spray liquid directly on the

glass. The liquid might seep under the glass and damage the product.

3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.

4. Turn on the product.

Clean the lid backing

Minor debris can accumulate on the white document backing located underneath the lid

of the HP All-in-One.

To clean the lid backing

1. Turn off the product, unplug the power cord, and raise the lid.

2. Clean the white document backing with a soft cloth or sponge slightly moistened with

a mild soap and warm water.

Wash the backing gently to loosen debris. Do not scrub the backing.

3. Dry the backing with a dry, soft, lint-free cloth.

CAUTION: Do not use paper-based wipes, as these might scratch the backing.

4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)

alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual

alcohol.

CAUTION: Be careful not to spill alcohol on the glass or exterior of the product,

as this might damage it.

5. Plug in the power cord, and then turn on the product.

Chapter 11

68 Maintain the HP All-in-One

Maintain the HP All-in-One

Print a self-test report

If you are experiencing problems with printing, print a self-test report before you replace

the print cartridges. This report provides useful information on several aspects of your

product, including your print cartridges.

To print a self-test report

1. Load letter or A4 unused plain white paper into the input tray.

2. Press and hold the Cancel button and then press the Start Copy Color button.

The product prints a self-test report, which might indicate the source of the printing

problem. A sample of the ink test area of the report is shown below.

3. Make sure the test patterns show a complete grid and the thick color lines are

complete.

• If more than a few lines in a pattern are broken, this might indicate a problem with

the nozzles. You might need to clean the print cartridges.

• If the black line is missing, faded, streaked, or shows lines, this might indicate a

problem with the black or photo print cartridge in the right slot.

• If any of the color lines are missing, faded, streaked, or show lines, this might

indicate a problem with the tri-color print cartridge in the left slot.

Related topics

•“

Clean the print cartridges” on page 79

•“

Replace the print cartridges” on page 71

•“

Align the print cartridges” on page 78

Work with print cartridges

To ensure the best print quality from the HP All-in-One, you will need to perform some

simple maintenance procedures. This section provides guidelines for handling the print

cartridges and instructions for replacing, aligning, and cleaning the print cartridges.

You might also need to check your print cartridges if a message appears on the screen.

Work with print cartridges 69

Maintain the HP All-in-One

This section contains the following topics:

•Handle the print cartridges

•Check the estimated ink levels

•Replace the print cartridges

•Use a photo print cartridge

•Use the print cartridge protector

•Remove ink from your skin and clothing

•Ink-backup mode

•Advanced print cartridge maintenance

Handle the print cartridges

Before you replace or clean a print cartridge, you should know the part names and how

to handle the print cartridges.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

Hold the print cartridges by their black plastic sides, with the label on top. Do not touch

the copper-colored contacts or the ink nozzles.

NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause

temporary printing problems, or even permanent damage.

Check the estimated ink levels

You can easily check the ink supply level to determine how soon you might need to

replace a print cartridge. The ink supply level shows an estimate of the amount of ink

remaining in the print cartridges. Actual ink levels may vary.

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70 Maintain the HP All-in-One

Maintain the HP All-in-One

TIP: You can also print a self-test report to see if your print cartridges might need to

be replaced.

NOTE: If the print cartridges were used before being installed in the product, or have

been refilled, the estimated ink levels on the Estimated Ink levels tab may be

inaccurate or unavailable.

NOTE: Ink from the cartridges is used in the printing process in a number of different

ways, including in the initialization process, which prepares the product and cartridges

for printing, and in print head servicing, which keeps print nozzles clear and ink flowing

smoothly. In addition, some residual ink is left in the cartridge after it is used. For more

information, see www.hp.com/go/inkusage.

To check the ink levels from the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the

Printer Services button.

The Printer Toolbox appears.

2. Click the Estimated Ink Level tab.

The estimated ink levels for the print cartridges appear.

Replace the print cartridges

Follow these instructions when you need to replace print cartridges.

NOTE: When the ink level for the print cartridge is low, a message appears on the

display. You can also check the ink levels by using the Printer Toolbox available

through the HP Photosmart Software on your computer or through the Print

Properties dialog box on your computer.

If you do not already have replacement print cartridges for the HP All-in-One, go to

www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts

to select your product, and then click one of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

Choose the right cartridge combination

Choose the best combination of cartridges for your print job:

•Everyday printing: Use a black cartridge along with a tri-color cartridge.

•Color photos: Use a photo cartridge along with a tri-color cartridge.

Work with print cartridges 71

Maintain the HP All-in-One

To replace the print cartridges

1. Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door to

access the print cartridges, it will not release the cartridges for changing. You

might damage the product if the print cartridges are not docked safely when you

try to remove them.

2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.

3. Open the print cartridge door.

The print carriage moves to the far right side of the product.

4. Wait until the print carriage is idle and silent. Lightly press down on a print cartridge

to release it, and then pull the print cartridge toward you out of its slot.

If you are replacing the tri-color print cartridge, remove the print cartridge from the

slot on the left.

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72 Maintain the HP All-in-One

Maintain the HP All-in-One

If you are replacing the black or photo print cartridge, remove the print cartridge from

the slot on the right.

1Print cartridge slot for the tri-color print cartridge

2Print cartridge slot for the black and photo print cartridges

TIP: If you are removing the black print cartridge in order to install the photo print

cartridge, store the black print cartridge in the print cartridge protector or an airtight

plastic container.

5. Remove the new print cartridge from its packaging and, being careful to touch only

the black plastic, gently remove the plastic tape by using the pink pull tab.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do

not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad

electrical connections.

Work with print cartridges 73

Maintain the HP All-in-One

6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into

the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps

into place.

If you are installing the tri-color print cartridge, slide it into the left slot.

If you are installing a black or photo print cartridge, slide it into the right slot.

7. Close the print cartridge door.

8. When prompted, press OK.

The product prints a print cartridge alignment page.

NOTE: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

9. Load the page print side down on the right front corner of the glass, and then press

OK to scan the page.

10. When the On button stops flashing, the alignment is complete. Remove the alignment

page and recycle or discard it.

Chapter 11

74 Maintain the HP All-in-One

Maintain the HP All-in-One

Related topics

“Align the print cartridges” on page 78

Use a photo print cartridge

You can optimize the quality of the color photos you print and copy with the HP All-in-

One by purchasing a photo print cartridge. Remove the black print cartridge and insert

the photo print cartridge in its place. With the tri-color print cartridge and photo print

cartridge installed, you have a six-ink system, which provides enhanced quality color

photos.

When you want to print regular text documents, swap the black print cartridge back in.

Use a print cartridge protector or an airtight plastic container to keep your print cartridge

secure when it is not being used.

Related topics

•“

Replace the print cartridges” on page 71

•“

Use the print cartridge protector” on page 75

Use the print cartridge protector

In some countries/regions, when you purchase a photo print cartridge, you might also

receive a print cartridge protector. In other countries/regions, a print cartridge protector

comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-in-

One came with a print cartridge protector, you can use an airtight plastic container to

protect your print cartridge.

NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge

do not touch the plastic.

The print cartridge protector is designed to keep a print cartridge secure and prevent it

from drying out when it is not being used. Whenever you remove a print cartridge from

the HP All-in-One with the intention of using it again later, store it in the print cartridge

protector. For example, store the black print cartridge in a print cartridge protector if you

are removing it so you can print high-quality photos with the photo and tri-color print

cartridges.

Work with print cartridges 75

Maintain the HP All-in-One

To insert a print cartridge into the print cartridge protector

▲Place the print cartridge into the print cartridge protector at a slight angle and snap it

securely into place.

To remove the print cartridge from the print cartridge protector

▲Press down on the top of the print cartridge protector to release the print cartridge,

and then gently remove the print cartridge out of the print cartridge protector.

Remove ink from your skin and clothing

Follow these instructions to remove ink from your skin and clothing:

Surface Remedy

Skin Wash the area with an abrasive soap.

White fabric Wash the fabric in cold water and use chlorine bleach.

Color fabric Wash the fabric in cold water and use sudsy ammonia.

CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can

set the ink into the fabric.

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Ink-backup mode

Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The

ink-backup mode is initiated when a print cartridge is removed from the print cartridge

carriage. During ink-backup mode, the product can only print jobs from the computer.

You cannot initiate a print job from the control panel (such as copying or scanning an

original).

NOTE: When the HP All-in-One operates in ink-backup mode, a message is

displayed on screen. If the message is displayed and two print cartridges are installed

in the product, verify that the protective piece of plastic tape has been removed from

each print cartridge. When plastic tape covers the print cartridge contacts, the product

cannot detect that the print cartridge is installed.

For more information about ink-backup mode, see the following topics:

•Ink-backup mode output

•Exit ink-backup mode

Ink-backup mode output

Printing in ink-backup mode slows the HP All-in-One and affects the quality of printouts.

Installed print cartridge Result

Black print cartridge Colors print as grayscale.

Tri-color print cartridge Colors print but black is grayed and is not a true black.

Photo print cartridge Colors print as grayscale.

NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.

Exit ink-backup mode

Install two print cartridges in the HP All-in-One to exit ink-backup mode.

For information about installing a print cartridge, see “Replace the print cartridges”

on page 71.

Advanced print cartridge maintenance

If you are experiencing problems with printing, you might have a problem with one or both

of the print cartridges. You should perform the procedures in the following sections only

when directed to do so for resolving print quality issues.

Performing the aligning and cleaning procedures unnecessarily can waste ink and

shorten the life of the cartridges.

If you receive an error message about the print cartridges, see “Print cartridge

messages” on page 199 for more information.

This section contains the following topics:

•Align the print cartridges

•Clean the print cartridges

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Maintain the HP All-in-One

•Clean the print cartridge contacts

•Clean the area around the ink nozzles

Align the print cartridges

The product aligns the cartridges every time a new print cartridge is installed. You can

also align the print cartridges at any time from the software you installed with the product

to help resolve print quality issues. Aligning the print cartridges ensures high-quality

output.

NOTE: If you remove and reinstall the same print cartridge, the product will not

prompt you to align the print cartridges. The product remembers the alignment values

for that print cartridge, so you do not need to realign the print cartridges.

To align newly installed print cartridges

1. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then

press the button next to OK.

NOTE: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

The product prints a test page, aligns the print cartridges, and calibrates the printer.

2. Load the page print side down on the right front corner of the glass, and then press

the button next to OK to scan the page.

When the On button stops flashing, the alignment is complete and the page can be

removed. Recycle or discard the page.

To align the print cartridges from the HP Photosmart Software

1. Load letter or A4 unused plain white paper into the input tray.

NOTE: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click

Printer Services.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the

Printer Services button.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Align the Print Cartridges.

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6. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then

press the button next to OK.

NOTE: If you have colored paper loaded in the input tray when you align the print

cartridges, the alignment will fail. Load unused plain white paper into the input

tray, and then try the alignment again.

The product prints a print cartridge alignment sheet.

7. Load the page print side down on the right front corner of the glass, and then press

the button next to OK to scan the page.

When the On button stops flashing, the alignment is complete and the page can be

removed. Recycle or discard the page.

Clean the print cartridges

Use this feature when the self-test report shows streaking, white lines through any of the

lines of color or when a color is muddy after installing a print cartridge for the first time.

Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the

ink nozzles.

To clean the print cartridges from the HP Photosmart Software

1. Load letter, A4, or legal unused plain white paper into the input tray.

2. In the HP Solution Center, click Settings.

3. In the Print Settings area, click Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click

Printer Services.

The Printer Toolbox appears.

4. Click the Device Services tab.

5. Click Clean the Print Cartridges.

6. Follow the prompts until you are satisfied with the quality of the output, and then click

Done.

7. Follow the prompts until you are satisfied with the quality of the output, and then click

Done.

There are three stages of cleaning. Each stage lasts from one to two minutes, uses

one sheet of paper, and uses an increasing amount of ink. After each stage, review

the quality of the printed page. You should only initiate the next phase of cleaning if

the print quality is poor.

If print quality still seems poor after you clean the print cartridges, try cleaning the

print cartridge contacts before replacing the affected print cartridge.

Related topics

•“

Clean the print cartridge contacts” on page 80

•“

Replace the print cartridges” on page 71

Work with print cartridges 79

Maintain the HP All-in-One

Clean the print cartridge contacts

CAUTION: Do not clean the print cartridge contacts unless you are having a problem

with print quality and other measures have not been successful. For more information,

see “Print quality troubleshooting” on page 99.

Clean the print cartridge contacts if you get repeated messages on your computer screen

prompting you to check a print cartridge after you already have cleaned or aligned the

print cartridges.

Before cleaning the print cartridge contacts, remove the print cartridge and verify that

nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you

continue to get messages to check the print cartridges, clean the print cartridge contacts.

Make sure you have the following materials available:

•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or

leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

•Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge

contacts. These can damage the print cartridge or the product.

To clean the print cartridge contacts

1. Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door to

access the print cartridges, it will not release the cartridges for changing. You

might damage the product if the print cartridges are not docked safely when you

try to remove them.

2. Open the print cartridge door.

The print carriage moves to the far right side of the product.

3. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the product.

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4. Lightly press down on the print cartridge to release it, and then pull it towards you out

of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and clean

each print cartridge one at a time. Do not leave a print cartridge outside the product

for more than 30 minutes.

5. Inspect the print cartridge contacts for ink and debris buildup.

6. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any

excess water from it.

7. Hold the print cartridge by its sides.

8. Clean only the copper-colored contacts. Allow the print cartridges to dry for

approximately ten minutes.

1Copper-colored contacts

2Ink nozzles (do not clean)

9. Hold the print cartridge with the HP logo on top, and insert the print cartridge back

into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

Work with print cartridges 81

Maintain the HP All-in-One

10. Repeat if necessary for the other print cartridge.

11. Gently close the print cartridge door and plug the power cord into the back of the

product.

Related topics

•“

Clean the area around the ink nozzles” on page 82

•“

Replace the print cartridges” on page 71

Clean the area around the ink nozzles

If the product is used in a dusty environment, a small amount of debris might accumulate

inside the product. This debris can include dust, hair, carpet, or clothing fibers. When

debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages.

Ink streaking can be corrected by cleaning around the ink nozzles as described here.

NOTE: Clean the area around the ink nozzles only if you continue to see streaks

and smudges on your printed pages after you have already cleaned the print

cartridges by using the software you installed with the product.

Make sure you have the following materials available:

•Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or

leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

•Distilled, filtered, or bottled water (tap water might contain contaminants that can

damage the print cartridges).

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching

these parts can result in clogs, ink failure, and bad electrical connections.

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To clean the area around the ink nozzles

1. Make sure the product is turned on.

CAUTION: If the product is turned off when you open the print cartridge door to

access the print cartridges, it will not release the cartridges for changing. You

might damage the product if the print cartridges are not docked safely when you

try to remove them.

2. Open the print cartridge door.

The print carriage moves to the far right side of the product.

3. Wait until the print carriage is idle and silent, and then unplug the power cord from

the back of the product.

4. Lightly press down on the print cartridge to release it, and then pull it towards you out

of the slot.

NOTE: Do not remove both print cartridges at the same time. Remove and clean

each print cartridge one at a time. Do not leave a print cartridge outside the product

for more than 30 minutes.

5. Place the print cartridge on a piece of paper with the ink nozzles facing up.

6. Lightly moisten a clean foam rubber swab with distilled water.

7. Clean the face and edges around the ink nozzle area with the swab, as shown below.

1Nozzle plate (do not clean)

2Face and edges around the ink nozzle area

CAUTION: Do not clean the nozzle plate.

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Maintain the HP All-in-One

8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back

into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

9. Repeat if necessary for the other print cartridge.

10. Gently close the print cartridge door and plug the power cord into the back of the

product.

Related topics

“Clean the print cartridges” on page 79

Turn off the HP All-in-One

To avoid damaging the product, you must properly shut it down by using the On button

located on the product. Wait until the On light turns off before you unplug the power cord

or turn off a power strip.

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12 Shop for ink supplies

For a list of print cartridge numbers, see the printed documentation that came with the

HP All-in-One. You can also use the software that came with the HP All-in-One to find

out the reorder number for all the print cartridges. You can order print cartridges online

from the HP Web site. Additionally, you can contact a local HP reseller to find out the

correct print cartridge reorder numbers for your product and purchase print cartridges.

To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies. If

prompted, choose your country/region, follow the prompts to select your product, and

then click one of the shopping links on the page.

NOTE: Ordering print cartridges online is not supported in all countries/regions. If it

is not supported in your country/region, contact a local HP reseller for information

about purchasing print cartridges.

To order print cartridges from your desktop

▲Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.

You will see a list of original HP printing supplies that are compatible with your product,

as well as options to conveniently purchase the supplies you need (options vary by

country/region).

If you deleted this icon from your desktop, click the Start menu, point to the HP folder,

then click Shop for Supplies.

To order print cartridges through the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the

Printer Services button.

2. Click the Estimated Ink Levels tab.

3. Click Print Cartridge Ordering Information.

The print cartridge reorder numbers appear.

4. Click Order Online.

HP sends detailed printer information, including model number, serial number, and

ink supply levels, to an authorized online reseller. The supplies you need are

preselected; you can change quantities, add or remove items, and then check out.

Shop for ink supplies 85

Shop for ink supplies

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13 Troubleshooting

This section contains the following topics:

•View the Readme file

•Setup troubleshooting

•Paper jams

•Print quality troubleshooting

•Print troubleshooting

•Memory card troubleshooting

•Copy troubleshooting

•Scan troubleshooting

•Errors

View the Readme file

You might want to refer to the Readme file for information on system requirements and

possible installation problems.

You can access the Readme file by clicking Start, pointing to Programs or All

Programs, pointing to HP, pointing to Photosmart C4400 series, and then clicking

Readme.

You can access the Readme file by double-clicking the icon located in the top-level folder

of the HP All-in-One software CD-ROM.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB

cable before the HP Photosmart software is installed on the computer. If you connected

the product to your computer before the software installation screen prompts you to do

so, you must follow these steps:

Troubleshooting common setup issues

1. Disconnect the USB cable from the computer.

2. Uninstall the software (if you have already installed it).

For more information, see “Uninstall and reinstall the software” on page 96.

3. Restart your computer.

4. Turn off the product, wait one minute, then restart it.

5. Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the

software installation screen.

Setup troubleshooting 87

Troubleshooting

This section contains the following topics:

•The product will not turn on

•I connected the USB cable, but I am having problems using the product with my

computer

•After setting up the product, it does not print

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The Minimum System Checks screen appears

•I received a message that an Unknown Error has occurred

•A red X appears on the USB connect prompt

•The registration screen does not appear

•Uninstall and reinstall the software

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement

from the product when you turn it on.

•Solution 1: Make sure you use the power cord that came with the product

•Solution 2: Reset the product

•Solution 3: Press the On button more slowly

•Solution 4: Contact HP to replace the power supply

•Solution 5: Contact HP support for service

Solution 1: Make sure you use the power cord that came with the product

Solution:

•Make sure the power cord is firmly connected to both the product and the power

adapter. Plug the power cord into a power outlet, surge protector, or power strip.

1Power connection

2Power cord and adapter

3Power outlet

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•If you are using a power strip, make sure the power strip is turned on. Or, try

plugging the product directly into a power outlet.

•Test the power outlet to make sure it is working. Plug in an appliance that you

know works, and see if the appliance has power. If not, then there might be a

problem with the power outlet.

•If you plugged the product into a switched outlet, make sure the outlet is switched

on. If it is switched to on but still does not work, then there might be a problem

with the power outlet.

Cause: The product was not being used with the power cord provided.

If this did not solve the issue, try the next solution.

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power

cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 3: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly.

Press the On button once. It might take a few minutes for the product to turn on. If

you press the On button again during this time, you might turn the product off.

CAUTION: If the product still does not turn on, it might have a mechanical failure.

Unplug the product from the power outlet.

Contact HP support for service.

Go to: www.hp.com/support. If prompted, choose your country/region, and then

click Contact HP for information on calling for technical support.

Cause: You pressed the On button too quickly.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP to replace the power supply

Solution: Contact HP support to request a power supply for the product.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: The power supply was not intended for use with this product.

If this did not solve the issue, try the next solution.

Setup troubleshooting 89

Troubleshooting

Solution 5: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions

and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical

support.

Cause: You might need assistance to enable the product or software to function

properly.

I connected the USB cable, but I am having problems using the product with my

computer

Solution: You must first install the software that came with the product before

connecting the USB cable. During installation, do not plug in the USB cable until

prompted by the onscreen instructions.

Once you have installed the software, connecting your computer to the product with

a USB cable is straightforward. Simply plug one end of the USB cable into the back

of your computer and the other into the back of the product. You can connect to any

USB port on the back of your computer.

For more information on installing the software and connecting the USB cable, see

the Setup Guide that came with the product.

Cause: The USB cable was connected before the software was installed.

Connecting the USB cable before you are prompted can cause errors.

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After setting up the product, it does not print

Solution:

•Look at the On button located on the product. If it is not lit, the product is turned

off. Make sure the power cord is firmly connected to the product and plugged into

a power outlet. Press the On button to turn on the product.

•Make sure the print cartridges are installed.

•Make sure you have paper loaded in the input tray.

•Make sure that the product does not have a paper jam.

•Check that the print carriage is not jammed.

Open the front access door to access the print carriage area. Remove any objects

that are blocking the print carriage, including any packing materials. Turn off the

product, and then turn it on again.

•Print a test page to see if the product can print and is communicating with the

computer. For more information, see “Print a self-test report” on page 69.

•Make sure that the print queue is not paused. If it is, choose the appropriate setting

to resume printing. For more information about accessing the print queue, see

the documentation that came with the operating system installed on your

computer.

•Check the USB cable. If you are using an older cable, it might not be working

properly. Try connecting it to another product to see if the USB cable works. If

you experience problems, the USB cable might need to be replaced. Also verify

that the cable does not exceed 3 meters (9.8 feet) in length.

•Make sure your computer is USB ready and that you are using a supported

operating system. For more information, see the Readme file.

•Check the connection from the product to your computer. Verify that the USB

cable is securely plugged into the USB port on the back of the product. Make sure

the other end of the USB cable is plugged into a USB port on your computer. After

the cable is connected properly, turn off the product, and then turn it on again.

•If you are connecting the product through a USB hub, make sure the hub is turned

on. If the hub is on, try connecting directly to your computer.

Setup troubleshooting 91

Troubleshooting

•Check other printers or scanners. You might need to disconnect older products

from your computer.

•Try connecting the USB cable to another USB port on your computer. After you

check the connections, try restarting your computer. Turn off the product, and

then turn it on again.

•After you check the connections, try restarting your computer. Turn off the

product, and then turn it on again.

•If necessary, remove and then install the software you installed with the product

again. For more information, see “Uninstall and reinstall the software”

on page 96.

For more information on setting up the product and connecting it to your computer,

see the Setup Guide that came with the product.

Cause: The product and computer were not communicating with each other.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1. From the Windows Start menu, click Run (or click Accessories, and then Run).

2. In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive

letter.

Cause: The installation failed to run automatically.

The Minimum System Checks screen appears

Solution: Click Details to see what the specific problem is, and then correct the

problem before attempting to install the software.

Cause: Your system did not meet the minimum requirements to install the software.

I received a message that an Unknown Error has occurred

Solution: Uninstall the software completely, and then reinstall it.

To uninstall the software and reset the product

1. Disconnect and reset the product.

To disconnect and reset the product

a. Make sure the product is turned on.

b. Press the On button to turn off the product.

c. Disconnect the power cord from the back of the product.

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d. Reconnect the power cord to the back of the product.

e. Press the On button to turn on the product.

2. Uninstall the software completely.

NOTE: It is important that you follow the uninstall procedure carefully to

ensure you have removed the software completely from the computer, before

reinstalling it.

To uninstall the software completely

a. On the Windows taskbar, click Start, Settings, Control Panel, (or just

Control Panel).

b. Double-click Add/Remove Programs (or click Uninstall a program).

c. Remove all the items that are related to the HP Photosmart Software.

CAUTION: If the computer is manufactured by HP or Compaq, do not

remove any applications other than those listed below.

• HP Imaging device functions

• HP Document Viewer

• HP Photosmart Essential

• HP Image Zone

• HP Photo and imaging gallery

• HP Photosmart, Officejet, Deskjet (with the product name and software

version number)

• HP Software update

• HP Share to Web

• HP Solution Center

•HP Director

• HP Memories Disk Greeting Card Creator 32

d.Go to C:\Program Files\HP or C:\Program Files\Hewlett-

Packard (for some older products) and delete the Digital Imaging

folder.

e.Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.

3. Turn off programs that run in the background.

NOTE: When the computer is turned on, a software group called the

Terminate and Stay Resident (TSR) programs automatically loads. These

programs activate some of the computer utilities, such as the anti-virus

software, but are not required for the computer to function. Occasionally,

TSR's prevent the HP software from loading so that it does not install properly.

In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR

programs and services from starting up.

Setup troubleshooting 93

Troubleshooting

To turn off programs that run in the background

a. On the Windows taskbar, click Start.

b. Depending on your operating system, do one of the following:

• In Windows Vista: In Start Search, type MSCONFIG, and then press

Enter.

When the User Account Control dialog box appears, click Continue.

• In Windows XP: Click Run. When the Run dialog box appears, type

MSCONFIG, and then press Enter.

The MSCONFIG utility application appears.

c. Click the General tab.

d. Click Selective Startup.

e. If there is a check mark next to Load Startup Items, click the check mark to

remove it.

f. Click the Services tab, and select the Hide All Microsoft Services box.

g. Click Disable all.

h. Click Apply, and then click Close.

NOTE: If you receive a message stating Access is denied while making

changes, click OK and continue. The message will not prevent you from

making the changes.

i. Click Restart to apply the changes to the computer during the next restart.

After the computer restarts, the You’ve used system configuration utility

to make changes to the way windows starts message appears.

j. Click the check box next to Do not show this message again.

4. Run the Disk Cleanup utility to delete temporary files and folders.

To run the Disk Cleanup utility

a. On the Windows taskbar, click Start, click Programs or All Programs, and

then click Accessories.

b. Click System Tools, and then click Disk Cleanup.

The Disk Cleanup analyzes the hard drive and then presents a report with a

list of components to delete.

c. Select the appropriate check boxes to remove the unnecessary components.

More information about the Disk Cleanup utility

The Disk Cleanup utility frees hard disk space on your computer by doing the

following:

• Deleting temporary Internet files

• Deleting downloaded program files

• Emptying the Recycle Bin

• Deleting files from your temporary folder

• Deleting files created by other Windows tools

• Removing optional Windows components that you do not use

d. After selecting the components to remove, click OK.

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5. Install the software.

To install the software

a. Insert software CD into the CD-ROM drive of the computer.

The software installation will start automatically.

NOTE: If the installation does not run automatically, from the Windows

Start menu, click Start Search (or Run). In the Start Search (or Run

dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM

drive is not assigned to drive letter D, enter the appropriate drive letter.)

b. Follow the prompts on the computer screen to install the software.

6. Try using the product again.

Cause: The source of the error was unknown.

A red X appears on the USB connect prompt

Solution: Check that the product is turned on, and then try the USB connection

again.

To retry the USB connection

1. Verify that the USB cable is set up properly as follows:

• Unplug the USB cable and plug it in again or try plugging the USB cable into

a different USB port.

• Do not attach the USB cable to a keyboard.

• Verify that the USB cable is 3 meters (9.8 feet) or less in length.

• If you have several USB devices attached to your computer, you might want

to unplug the other devices during the installation.

2. Unplug the product power cord, and then plug it in again.

3. Verify that the USB cable and power cord are plugged in.

Setup troubleshooting 95

Troubleshooting

4. Click Retry to retry the connection.

5. Continue with the installation and restart the computer when prompted.

Cause: The USB connection between the product and the computer failed.

The registration screen does not appear

Solution: You can access the registration (Sign up now) screen from the Windows

taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart

C4400 series, and then clicking Product Registration.

Cause: The registration screen did not launch automatically.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before

prompted by the software installation screen, you might need to uninstall and then

reinstall the software. Do not simply delete the HP All-in-One application files from your

computer. Make sure to remove them properly using the uninstall utility provided when

you installed the software that came with the HP All-in-One.

To uninstall and reinstall the software

1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control

Panel).

2. Double-click Add/Remove Programs (or click Uninstall a program).

3. Select HP Photosmart All-In-One Driver Software, and then click Change/

Remove.

Follow the onscreen instructions.

4. Disconnect the product from your computer.

5. Restart your computer.

NOTE: It is important that you disconnect the product before restarting your

computer. Do not connect the product to your computer until after you have

reinstalled the software.

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6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the

Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the

CD-ROM drive and double-click it.

NOTE: When the computer is turned on, a software group called the Terminate

and Stay Resident (TSR) programs automatically loads. These programs activate

some of the computer utilities, such as the anti-virus software, that are not required

for the computer to function. Occasionally, TSR's prevent the HP software from

loading so that it does not install properly. In Windows Vista and Windows XP,

use the MSCONFIG utility to prevent TSR programs and services from starting

up.

7. Follow the onscreen instructions and the instructions provided in the Setup Guide that

came with the product.

When the software installation is complete, the HP Digital Imaging Monitor icon appears

in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon

on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and

Scan Document), the software has been properly installed.

Paper jams

To help avoid paper jams, follow these guidelines:

•Remove printed papers from the output tray frequently.

•Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a

resealable bag.

•Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

•Do not combine different paper types and paper sizes in the input tray; the entire stack

of paper in the input tray must be the same size and type.

•Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure

the paper-width guide does not bend the paper in the input tray.

•Do not force paper too far forward in the input tray.

•Use paper types that are recommended for the product.

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Troubleshooting

This section contains the following topics:

•Clear paper jams

•Information on paper

Clear paper jams

Solution: In case of a paper jam, check the rear door. You might need to clear the

paper jam from the rear door.

To clear a paper jam from the rear door

1. Press in the tab on the left side of the rear door to release the door. Remove the

door by pulling it away from the product.

2. Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check

the rollers and wheels for torn pieces of paper that might be remaining inside

the product. If you do not remove all the pieces of paper from the product,

more paper jams are likely to occur.

3. Replace the rear door. Gently push the door forward until it snaps into place.

4. Press OK on the control panel to continue the current job.

Cause: Paper had jammed in the product.

Information on paper

The HP All-in-One is designed to work well with most paper types. Test a variety of paper

types before buying a large quantity. Find a paper type that works well and is easy to

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98 Troubleshooting

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purchase. HP papers are designed for the best quality results. In addition, follow these

tips:

•Do not use paper that is too thin, that has a slick texture, or that stretches easily. It

can feed incorrectly through the paper path, causing paper jams.

•Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag.

•Do not leave unused photo paper in the input tray. The paper might start to curl, which

might reduce the quality of your printouts. Curled paper can also cause paper jams.

•Always hold photo paper by the edges. Fingerprints on photo paper can reduce print

quality.

•Do not use paper that is heavily textured. It can cause graphics or text to print

improperly.

•Do not combine different paper types and paper sizes in the input tray; the entire stack

of paper in the input tray must be the same size and type.

•Store printed photos under glass or in a storage book to prevent bleeding over time

from high humidity.

Print quality troubleshooting

Use this section to solve these print quality problems:

•Wrong, inaccurate, or bleeding colors

•Ink is not filling the text or graphics completely

•The printout has a horizontal band of distortion near the bottom of a borderless print

•Printouts have horizontal streaks or lines

•Printouts are faded or have dull colors

•Printouts seem blurry or fuzzy

•Printouts have vertical streaks

•Printouts are slanted or skewed

•Ink streaks on the back of the paper

•Paper is not picked up from the input tray

•The text edges are jagged

Wrong, inaccurate, or bleeding colors

If your printout has one of the following print quality problems, try the solutions in this

section for help.

•Colors look different than what you expected.

For example, the colors in your graphic or photo look one way on your computer

screen but print out differently, or magenta was replaced with cyan in your printout.

•Colors run into each other, or look like they are smeared on the page. The edges

might have a feathering appearance instead of being sharp and defined.

Print quality troubleshooting 99

Troubleshooting

Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.

•Solution 1: Make sure you are using genuine HP print cartridges

•Solution 2: Make sure paper is loaded correctly in the input tray

•Solution 3: Check the paper type

•Solution 4: Check to see if the product is in ink-backup mode

•Solution 5: Check the print settings

•Solution 6: Clean or replace the print catridges

Solution 1: Make sure you are using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print

cartridges are designed and tested with HP printers to help you easily produce great

results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP print cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 2: Make sure paper is loaded correctly in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too

thick.

•Load paper with the side you want to print on facing down. For example, if you

are loading glossy photo paper, load the paper with the glossy side down.

•Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is

too close to the print head during printing, the ink might be smeared. This can

happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

For more information, see:

“Load paper” on page 20

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing

images, use HP Advanced Photo Paper.

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100 Troubleshooting

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Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

For more information, see:

•“

Recommended papers for printing and copying” on page 18

•“

Information on paper” on page 98

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 4: Check to see if the product is in ink-backup mode

Solution: Check to see if the the product is printing in ink-backup mode, with only

one print cartridge installed.

If the product is in ink-backup mode, text and photo quality will differ from those printed

when using both print cartridges.

If you are satisfied with the print quality, continue printing in ink-backup mode. Or,

replace the missing print cartridge.

For more information, see:

•“

Ink-backup mode” on page 77

•“

Replace the print cartridges” on page 71

Cause: A print cartridge was missing and the product was printing in ink-backup

mode.

If this did not solve the issue, try the next solution.

Solution 5: Check the print settings

Solution: Check the print settings.

•Check the print settings to see if the color settings are incorrect.

For example, check to see if the document is set to print in grayscale. Or, check

to see if advanced color settings such as saturation, brightness, or color tone, are

set to modify the appearance of colors.

•Check the print quality setting and make sure it matches the type of paper loaded

in the product.

You might need to choose a lower print quality setting, if colors are running into

each other. Or, choose a higher setting if you are printing a high-quality photo,

and then make sure photo paper such as HP Premium Photo Papers, is loaded

in the input tray.

Print quality troubleshooting 101

Troubleshooting

NOTE: On some computer screens, colors might appear differently than they do

when printed on paper. In this case, there is nothing wrong with the product, print

settings, or print cartridges. No further troubleshooting is required.

For more information, see:

•“

Change the print speed or quality” on page 32

•“

Choose papers for printing and copying” on page 17

Cause: The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 6: Clean or replace the print catridges

Solution: Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

purposes only. When you receive a low-ink warning message, consider having a

replacement cartridge available to avoid possible printing delays. You do not need

to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem,

print a self-test report to determine if there is a problem with the print cartridges. If the

self-test report shows a problem, clean the print cartridges. If the problem persists,

you might need to replace the print cartridges.

For more information, see:

•“

Check the estimated ink levels” on page 70

•“

Print a self-test report” on page 69

•“

Clean the print cartridges” on page 79

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

Ink is not filling the text or graphics completely

Try the following solutions if the ink is not filling the text or image completely so that it

appears that parts are missing or blank.

•Solution 1: Check the print settings

•Solution 2: Check the paper type

•Solution 3: Make sure you are using genuine HP print cartridges

•Solution 4: Check the print catridges

•Solution 5: Replace the print cartridge

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Solution 1: Check the print settings

Solution: Check the print settings.

•Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

•Check the quality setting. Use a higher quality setting to increase the amount of

ink used for printing.

For more information, see:

•“

Set the paper type for printing” on page 31

•“

Change the print speed or quality” on page 32

•“

Print using Maximum dpi” on page 39

•“

Change copy speed or quality” on page 57

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing

images, use HP Advanced Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

For more information, see:

•“

Recommended papers for printing and copying” on page 18

•“

Information on paper” on page 98

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: Make sure you are using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print

cartridges are designed and tested with HP printers to help you easily produce great

results, time after time.

Print quality troubleshooting 103

Troubleshooting

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP print cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 4: Check the print catridges