Hp Photosmart C4580 All In One Printer Users Manual C4500 Series

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2015-01-05

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HP Photosmart C4500 All-in-One series

Windows Help

HP Photosmart C4500
All-in-One series

HP Photosmart C4500 All-in-One series Help........................................................................3

HP All-in-One overview
The HP All-in-One at a glance....................................................................................................5
Control panel features................................................................................................................6
Menu overview............................................................................................................................7
Use the HP Photosmart Software...............................................................................................8

Find more information..............................................................................................................9

Connection information
Supported connection types.....................................................................................................11
USB connection........................................................................................................................11
Network connection..................................................................................................................12

How do I?.................................................................................................................................27

Load originals and load paper
Load originals...........................................................................................................................29
Choose papers for printing and copying...................................................................................31
Load paper...............................................................................................................................34
Avoid paper jams......................................................................................................................40

Print from your computer
Print from a software application..............................................................................................43
Make the HP All-in-One the default printer...............................................................................44
Change the print settings for the current job............................................................................44
Change the default print settings..............................................................................................48
Printing shortcuts......................................................................................................................48
Perform special print jobs.........................................................................................................50
Stop a print job.........................................................................................................................61

Use the photo features
Insert a memory card................................................................................................................63
Print photos..............................................................................................................................64
Save photos to your computer..................................................................................................65

Use the scan features
Make reprints of your photos....................................................................................................67
Scan an image or document.....................................................................................................68
Edit a scanned image...............................................................................................................69
Edit a scanned document.........................................................................................................69
Stop scanning...........................................................................................................................70

10 Use the copy features
Make a copy.............................................................................................................................71
Change the copy settings for the current job............................................................................72

Contents

Perform special copy jobs........................................................................................................74
Stop copying.............................................................................................................................77
11 Maintain the HP All-in-One
Work with print cartridges.........................................................................................................79
Print a self-test report...............................................................................................................94
Clean the HP All-in-One...........................................................................................................94
Turn off the HP All-in-One........................................................................................................96
12 Shop for ink supplies.............................................................................................................97
Contents

13 Troubleshooting
View the Readme file................................................................................................................99
Setup troubleshooting...............................................................................................................99
Network troubleshooting.........................................................................................................109
Paper jams..............................................................................................................................114
Print quality troubleshooting...................................................................................................115
Print troubleshooting...............................................................................................................131
Memory card troubleshooting.................................................................................................144
Scan troubleshooting..............................................................................................................149
Copy troubleshooting..............................................................................................................153
Errors......................................................................................................................................159
14 HP warranty and support
Warranty.................................................................................................................................237
Print cartridge warranty information........................................................................................237
Support process.....................................................................................................................237
Before you call HP support.....................................................................................................238
HP support by phone..............................................................................................................238
Additional warranty options....................................................................................................239
HP Quick Exchange Service (Japan).....................................................................................240
HP Korea customer support...................................................................................................240
Prepare the product for shipment...........................................................................................240
Pack the HP All-in-One...........................................................................................................241
15 Technical information
Specifications.........................................................................................................................243
Environmental product stewardship program.........................................................................244
Regulatory notices..................................................................................................................247
Regulatory wireless statements..............................................................................................250
Index............................................................................................................................................255

HP Photosmart C4500 All-inOne series Help
For information about the HP All-in-One, see:
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•
•
•
•
•
•
•
•
•
•
•
•

“HP All-in-One overview” on page 5
“Find more information” on page 9
“Connection information” on page 11
“How do I?” on page 27
“Load originals and load paper” on page 29
“Print from your computer” on page 43
“Use the photo features” on page 63
“Use the scan features” on page 67
“Use the copy features” on page 71
“Maintain the HP All-in-One” on page 79
“Shop for ink supplies” on page 97
“HP warranty and support” on page 237
“Technical information” on page 243

HP Photosmart C4500 All-in-One series Help

HP Photosmart C4500 All-inOne series Help

Chapter 1

HP Photosmart C4500 All-inOne series Help
4

HP Photosmart C4500 All-in-One series Help

HP All-in-One overview
Use the HP All-in-One to print documents or photos from your computer, print photos
directly from a memory card, scan documents or photos, or make copies. HP papers that
are specifically designed for the type of project you are printing produce the best results.
This section contains the following topics:
•
•
•
•

The HP All-in-One at a glance
Control panel features
Menu overview
Use the HP Photosmart Software

HP All-in-One overview

The HP All-in-One at a glance

Label

Description

On button

Wireless network indicator light and button

Control panel

Memory card slots

Input tray

Paper tray extender (also referred to as the tray extender)

Paper-width guide

Print cartridge door

Glass

Lid backing

The HP All-in-One at a glance

Chapter 2
(continued)
Label

Description

Rear door

Rear USB port

Power connection*

* Use only with the power adapter supplied by HP.

Control panel features
The following diagram and related table provide a quick reference to the HP All-in-One
control panel features.

HP All-in-One overview

Label

Icon

Name and Description

On: Turns the product on or off. When the product is off, a
minimal amount of power is still used. To completely remove
power, turn off the product, and then unplug the power cord.

Wireless: Opens the Wireless menu. By default, the wireless
feature is off. When turned on, it enables wireless printing and
scanning.

Settings: Opens the Photo settings menu when a memory
card is inserted. Otherwise, this button opens the Copy
settings menu.

OK: Confirms the copy or photo settings. In certain situations
(for example, after clearing a paper jam), this button resumes
printing.

Cancel: Stops a task (such as scanning or copying) or resets
settings (such as Quality, Size, and Copies).

HP All-in-One overview

(continued)
Label

Icon

Name and Description

By default, this button is labelled Scan/Reprint and opens the
Scan/Reprint menu. When a photo is shown on the display,
this button advances to the next photo on the memory card.
When the Copy or Photo settings menu is open, this button
the changes copy or print settings.

By default, this button is labelled Start Copy Black and starts
a black-and-white copy. When a photo is shown on the
display, this button advances to the previous photo on the
memory card. When the Copy or Photo settings menu is open,
this button changes copy or print settings.

By default, this button is labelled Start Copy Color and starts
a color copy. When a photo is shown on the display, this button
initiates a print job. When the Copy or Photo settings menu is
open, this button changes copy or print settings.

Menu overview
The following topics provide a quick reference to top-level menus that appear on the
HP All-in-One display.
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•
•
•

Default Menu
Scan/Reprint Menu
Settings Menu
Wireless Menu

Default Menu
The following options are available on the display by default.
HP All-in-One overview

Scan/Reprint
Start Copy Black
Start Copy Color

Scan/Reprint Menu
The following options are available when you press the button next to Scan/Reprint.
Scan to PC
Scan to Print

Settings Menu
The following options are available if you press the Settings button when a memory card
is inserted in the HP All-in-One.
Print Size
Borderless
Prints

Menu overview

Chapter 2

The following options are available if you press the Settings button when there is no
memory card inserted in the HP All-in-One.
Quality
Size
Copies

Wireless Menu
The following options are available when you press the Wireless button.
Enable Wireless
Wireless Settings
Signal Strength

Use the HP Photosmart Software
The HP Photosmart Software provides a fast and easy way to make prints of your photos.
It also provides access to other basic HP imaging software features, such as saving and
viewing your photos.
For more information on using the HP Photosmart Software:
•
•

Check the Contents panel on the left. Look for the HP Photosmart Software Help
contents book at the top.
If you do not see the HP Photosmart Software Help contents book at the top of the
Contents panel, access the software help through the HP Solution Center.

HP All-in-One overview
8

HP All-in-One overview

Find more information
You can access a variety of resources, both printed and onscreen, that provide
information about setting up and using the HP All-in-One.
Start Here guide
The Start Here guide provides instructions for setting up the HP All-in-One and
installing software. Make sure you follow the steps in the Start Here guide in
order.
If you have problems during setup, check the Start Here guide for
troubleshooting information, or see “Troubleshooting” on page 99 in this
onscreen Help.
Basics Guide
The Basics Guide contains an overview of the HP All-in-One, including stepby-step instructions for basic tasks, troubleshooting tips, and technical
information.

HP Photosmart animations
The HP Photosmart animations, located in the relevant sections of the onscreen
Help, show you how to complete key tasks on the HP All-in-One. You will learn
how to load paper, insert a memory card, replace the print cartridges, and scan
originals.
Onscreen Help
The onscreen Help provides detailed instructions on using all features of the
HP All-in-One.

•
•
•

The How Do I? section provides links so you can quickly find information
on performing common tasks.
The HP All-in-One overview section provides general information about
the main features of the HP All-in-One.
The Troubleshooting section provides information about resolving errors
you might encounter with the HP All-in-One.

Readme
The Readme file contains the most recent information which might not be found
in other publications.
Install the software to access the Readme file.
If you have Internet access, you can get help and support from the HP Web
site. This Web site offers technical support, drivers, supplies, and ordering
information.
Find more information

www.hp.com/support

Find more information

Chapter 3

Find more information
10

Find more information

Connection information
Connection information

The HP All-in-One comes equipped with a USB port so you can connect directly to a
computer using a USB cable. You can also connect the HP All-in-One to a wireless
network or use printer sharing to share the device over an existing home network.
This section contains the following topics:
•
•
•

Supported connection types
USB connection
Network connection

Supported connection types
The following table contains a list of supported connection types.
Description

Recommended number
of connected
computers for best
performance

Supported software
features

Setup instructions

USB connection

One computer connected
with a USB cable to the
rear USB 2.0 High Speed
port on the HP All-in-One.

All features are
supported.

Follow the Start Here
guide for detailed
instructions.

Integrated wireless
WLAN 802.11 connection

Up to five computers
connected using a
wireless router
(infrastructure mode).

All features are
supported.

Follow instructions in “Set
up the HP All-in-One on
an integrated wireless
(WLAN 802.11) network”
on page 12.

All features resident on
the host computer are
supported. Only printing
is supported from the
other computers.

Follow the instructions in
“USB connection”
on page 11.

One computer (ad hoc
mode).
Printer sharing

Up to five computers.
The host computer must
be on at all times in order
to print from the other
computers.

USB connection
The HP All-in-One supports a rear USB 2.0 High Speed port for connection to a computer.
If you use a USB cable to connect the HP All-in-One to a computer on a network, you
can set up printer sharing on your computer. This enables other computers on the network
to print to the HP All-in-One, using your computer as the host.
The host computer (your computer, connected directly to the HP All-in-One by a USB
cable) has full software functionality. Other computers, which are referred to as the
clients, have access only to the print features. HP recommends upto 5 computers for the
best performance. You must perform other functions from the host computer or from the
control panel on the HP All-in-One.

USB connection

Chapter 4

To connect the product with the USB cable
▲ Refer to the Start Here guide that came with your product for information on
connecting to a computer with a USB cable.
Connection information

NOTE: Do not connect the USB cable to the product until you are prompted to
do so.
To enable printer sharing on a Windows computer
▲ Refer to the user guide that came with your computer or see the Windows onscreen
Help.

Network connection
This section describes how to connect the HP All-in-One to a network and how to view
and manage network settings.
If you want to:

See this section:

Connect to a wireless network with a wireless
router (infrastructure).

“Set up the HP All-in-One on an integrated
wireless (WLAN 802.11) network”
on page 12

Connect directly to a wireless-capable
computer without a wireless router (ad-hoc).

“Connect to a wireless ad hoc network”
on page 17

Add connections to more computers on the
network.

“Connect to additional computers on a
network” on page 17

Change the HP All-in-One from a USB
connection to a network connection.

“Change the HP All-in-One from a USB
connection to a network connection”
on page 18

NOTE: Use the instructions in this section if
you first installed the HP All-in-One with a USB
connection, and you now want to change to a
wireless network connection.
View or change the network settings.

“Manage your network settings” on page 18

Find troubleshooting information.

“Network troubleshooting” on page 109

Learn what a specific networking term means.

“Network glossary” on page 24

Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network
The HP All-in-One uses an internal networking component that supports a wireless
network.
For optimal performance and security in your wireless network, HP recommends you use
a wireless router or access point (802.11) to connect the product and the other network
elements. When network elements are connected through a wireless router or access
point, this is called an infrastructure network.

Connection information

•
•
•
•
•

Advanced network security
Enhanced reliability
Network flexibility
Better performance
Shared Broadband Internet access
To set up the HP All-in-One on an integrated
wireless WLAN 802.11 network, you need to
do the following:

See this section:

First, collect all of the required materials.

“What you need for an integrated wireless
WLAN 802.11 network” on page 13

Next, install the software and connect the
HP All-in-One to the wireless router.

“Connect to an integrated wireless WLAN
802.11 network” on page 13

What you need for an integrated wireless WLAN 802.11 network
To connect the HP All-in-One to an integrated wireless WLAN 802.11 network, you will
need the following:
❑ A wireless 802.11 network that includes a wireless router or access point.
❑ A desktop computer or laptop with either wireless networking support, or a network
interface card (NIC). The computer must be connected to the wireless network that
you intend to install the HP All-in-One on.
❑ Broadband Internet access (recommended) such as cable or DSL.
If you connect the HP All-in-One on a wireless network that has Internet access, HP
recommends that you use a wireless router (access point or base station) that uses
Dynamic Host Configuration Protocol (DHCP).
❑ Network name (SSID).
❑ WEP key or WPA Passphrase (if needed).
❑ A standard USB cable to connect temporarily for transferring wireless settings.
Connect to an integrated wireless WLAN 802.11 network
The HP Photosmart Software CD and included USB setup cable provide an easy way to
connect the HP All-in-One to your wireless network.

Network connection

Connection information

The advantages of a wireless infrastructure network as compared to an ad hoc network
include:

Chapter 4

Connection information

CAUTION: To prevent other users from accessing your wireless network, HP
strongly recommends using a password or passphrase (WPA or WEP security) and
a unique network name (SSID) for your wireless router. Your wireless router might
have been shipped with a default network name, which is typically the manufacturer
name. If you use the default network name, your network can be easily accessed by
other users using the same default network name (SSID). It also means that the
HP All-in-One might accidently connect to a different wireless network in your area
which uses the same network name. If this happens you will not be able to access
the HP All-in-One. For more information on how to change the network name, see
the documentation that came with your wireless router.
To connect the product
1. Insert the product Software CD in the computer CD-ROM drive.
2. Follow the instructions on the screen.
When you are prompted, connect the product to the computer using the USB setup
cable included in the box. The product will attempt to connect to the network. If the
connection fails, follow the prompts to correct the problem, and then try again.
3. When the setup is finished, you will be prompted to disconnect the USB cable and
test the wireless network connection. Once the product connects successfully to the
network, install the software on each computer that will use the product over the
network.
Related topics
• “Print the wireless network test” on page 19
• “Network troubleshooting” on page 109
• “Connect to additional computers on a network” on page 17

Wireless ad hoc network setup
Use this section if you want to connect the HP All-in-One to a wireless-capable computer
without using a wireless router or access point.

There are two methods you may use to connect the HP All-in-One to your computer using
an ad hoc wireless network connection. Once connected, you can install the HP All-inOne software.
▲ Turn on the wireless radio for the HP All-in-One and the wireless radio on your
computer. On your computer, connect to the network name (SSID) hpsetup, which
is the default ad hoc network created by the HP All-in-One.
14

Connection information

▲ Use an ad hoc network profile on your computer to connect to the product. If your
computer is not currently configured with an ad hoc network profile, consult the Help
file for your computer Operating System for the proper method to create an ad hoc
profile on your computer. Once the ad hoc network profile has been created, insert
the installation CD that came with the product and install the software. Connect to the
ad hoc network profile you created on your computer.
NOTE: An ad hoc connection can be used if you do not have a wireless router or
access point but do have a wireless radio on your computer. However, an ad hoc
connection may result in a lower level of network security and possibly reduced
performance when compared to an infrastructure network connection using a wireless
router or access point.
To set up the HP All-in-One on a wireless ad
hoc network, you need to do the following:

See this section:

First, collect all of the required materials.

“What you need for an ad hoc network”
on page 15

Next, prepare your computer by creating a
network profile.

“Create a network profile for a Windows Vista or
Windows XP computer” on page 15
“Create a network profile for other operating
systems” on page 16

Finally, install the software and connect to the
appropriate network profile.

“Connect to a wireless ad hoc network”
on page 17

What you need for an ad hoc network
To connect the HP All-in-One to a Windows computer with an ad hoc connection, the
computer must have a wireless network adapter and an ad hoc profile.
Create a network profile for a Windows Vista or Windows XP computer
Prepare your computer for an ad hoc connection by creating a network profile.
To create a network profile
NOTE: The product comes configured with a network profile with hpsetup as the
network name (SSID). However, for security and privacy HP recommends you create
a new network profile on your computer as described here.
1. In the Control Panel, double-click Network Connections.
2. On the Network Connections window, right-click the Wireless Network
Connection. If you see Enable on the pop-up menu, select it. Otherwise, if you see
Disable on the menu, the wireless connection is already enabled.
3. Right-click the Wireless Network Connection icon, and then click Properties.
4. Click the Wireless Networks tab.

Network connection

Connection information

Chapter 4

5. Select the Use Windows to configure my wireless network settings check box.
6. Click Add, and then do the following:
a. In Network name (SSID) box, type in a unique network name of your choice.
Connection information

NOTE: The network name is case sensitive, so it is important to remember
any uppercase (capital) and lowercase (small) letters.
b. If there is a Network Authentication list, select Open. Otherwise, go to the next
step.
c. In the Data encryption list, select WEP.
NOTE: It is possible to create a network that does not use a WEP key.
However, HP recommends using a WEP key in order to secure your network.
d. Make sure that the check box is not selected next to The key is provided for me
automatically. If it is selected, click the check box to clear it.
e. In the Network key box, type a WEP key that has exactly 5 or exactly 13
alphanumeric (ASCII) characters. For example, if you enter 5 characters, you
might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter
ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination
of your choosing.)
Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX
WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit
encryption.
f. In the Confirm network key box, type the same WEP key you typed in the
previous step.
NOTE: You must remember the exact uppercase (capital) and lowercase
(small) letters. If you enter your WEP key incorrectly on the product, the
wireless connection will fail.
g. Write down the WEP key exactly as you typed it, including uppercase and
lowercase letters.
h. Select the check box for This is a computer-to-computer (ad hoc) network;
wireless access points are not used.
i. Click OK to close the Wireless network properties window, and then click OK
again.
j. Click OK again to close the Wireless Network Properties Connection window.
Related topics
• “Network glossary” on page 24
• “Connect to a wireless ad hoc network” on page 17
Create a network profile for other operating systems
If you have an operating system other than Windows Vista or Windows XP, HP
recommends that you use the configuration program that came with your wireless LAN
card. To find the configuration program for your wireless LAN card, access your
computer's list of programs.
Using the LAN card configuration program, create a network profile that has the following
values:
16

Connection information

Network name (SSID): Mynetwork (example only)
NOTE: You should create a network name that is unique and easy for you to
remember. Just remember that the network name is case-sensitive. Therefore,
you must remember which letters are uppercase and lowercase.

•
•

Communication mode: Ad Hoc
Encryption: enabled

Connect to a wireless ad hoc network
The HP Photosmart Software CD and included USB setup cable provide an easy way to
connect the HP All-in-One directly to your computer for an ad-hoc wireless network.
To connect the product
1. Insert the product Software CD in the computer CD-ROM drive.
2. Follow the instructions on the screen.
When you are prompted, connect the product to the computer using the USB setup
cable included in the box. The product will attempt to connect to the network. If the
connection fails, follow the prompts to correct the problem, and then try again.
3. When the setup is finished, you will be prompted to disconnect the USB cable and
test the wireless network connection. Once the product connects successfully to the
network, install the software on each computer that will use the product over the
network.
Related topics
• “Print the wireless network test” on page 19
• “Network troubleshooting” on page 109
• “Connect to additional computers on a network” on page 17

Connect to additional computers on a network
You can connect the HP All-in-One to more than one computer on a small network of
computers. If the HP All-in-One is already connected to a computer on a network, for
each additional computer you must install the HP All-in-One software. During installation
of a wireless connection, the software will discover the SSID (network name) of the
existing network. Once you have set up the HP All-in-One on the network you will not
need to configure it again when you add additional computers.
To install the Windows HP All-in-One software on additional networked computers
1. Quit all applications running on your computer, including any virus detection software.
2. Insert the Windows CD that came with the HP All-in-One into the CD-ROM drive on
your computer and follow the onscreen instructions.
3. If a dialog box about firewalls appears, follow the instructions. If you see firewall popup messages, you must always accept or allow the pop-up messages.
4. On the Connection Type screen, select Through the network, and then click
Next.
The Searching screen appears as the Setup program searches for the HP All-in-One
on the network.
Network connection

Connection information

•

Chapter 4

Connection information

5. On the Printer Found screen, verify that the printer description is correct.
If more than one printer is found on the network, the Printers Found screen appears.
Select the HP All-in-One you want to connect.
6. Follow the prompts to install the software.
When you have finished installing the software, the HP All-in-One is ready for use.
7. If you disabled any virus detection software on your computer, make sure to enable
it again.
8. To test your network connection, go to your computer and print a self-test report to
the HP All-in-One.
Related topics
“Network troubleshooting” on page 109

Change the HP All-in-One from a USB connection to a network connection
If you first install the HP All-in-One with a USB connection, you can later change to a
wireless network connection. If you already understand how to connect to a network, you
can use the general directions below.
NOTE: For optimal performance and security in your wireless network, use an
access point (such as a wireless router) to connect the HP All-in-One.
To change a USB connection to an integrated wireless WLAN 802.11 connection
1. Unplug the USB connection from the back of the product.
2. Insert the product CD in the computer CD-ROM drive.
3. Follow the onscreen instructions for a wireless network installation.
4. When the installation is complete, open Printers and Faxes (or Printers) in the
Control Panel and delete the printers for the USB installation.
For more detailed instructions on connecting the HP All-in-One to a network, see:
•
•

“Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network”
on page 12
“Connect to a wireless ad hoc network” on page 17

Manage your network settings
You can manage network settings for the HP All-in-One through the HP All-in-One control
panel.
This section contains the following topics:
•
•

Change basic network settings from the control panel
Network configuration page definitions

Change basic network settings from the control panel
The HP All-in-One control panel enables you to perform a variety of network management
tasks. This includes printing the network settings, restoring the network defaults, turning
the wireless radio on and off, and printing a wireless network test.
This section contains the following topics:
18

Connection information

Print network settings
Restore network defaults
Turn the wireless radio on and off
Print the wireless network test
Connection information

•
•
•
•

Print network settings
You can print a network configuration page to see network settings such as the IP
address, communication mode, and network name (SSID).
To print the network configuration page
1. Press the Wireless button on the product.
2. Press the button next to the down arrow on the display until Print Network
Configuration Page is highlighted, and then press OK.
Related topics
“Network configuration page definitions” on page 20
Restore network defaults
You can reset the network settings to what they were when you purchased the HP All-inOne.
To restore network defaults
1. Press the Wireless button on the product.
2. Press the button next to the down arrow on the display until Restore Network
Defaults is highlighted, and then press OK.
3. Confirm that you want to restore the network defaults.
Turn the wireless radio on and off
The wireless radio is off by default, but when you install the software and connect the
HP All-in-One to the network, the wireless radio is turned on automatically. The blue light
on the front of the HP All-in-One indicates that the wireless radio is on. In order to stay
connected to a wireless network, the radio must stay on. However, if the HP All-in-One
is connected directly to a computer with a USB connection, the radio is not used. In this
case you might want to turn the radio off.
To turn the wireless radio on and off
1. Press the Wireless button on the product.
2. Press the button next to the down arrow on the display until Turn Radio On or Turn
Radio Off is highlighted, and then press OK.
Print the wireless network test
The wireless network test performs a series of diagnostic tests to determine whether
network setup is successful. If an issue is detected, a recommendation on how to correct
the issue will be included on the printed report. You can print the wireless network test at
any time.
Network connection

Chapter 4

Connection information

To print the wireless test report
1. Press the Wireless button on the product.
2. Press the button next to the down arrow on the display until Wireless Network
Test is highlighted, and then press OK.
The Wireless Network Test prints.
Related topics
“Network troubleshooting” on page 109
Network configuration page definitions
The network configuration page shows the network settings for the HP All-in-One. There
are settings for general information and 802.11 wireless.
This section contains the following topics:
•
•

General network settings
Wireless (802.11) network settings

Related topics
• “Print network settings” on page 19
• “Network glossary” on page 24
General network settings
The following table describes the general network settings shown on the network
configuration page.
Parameter

Description

Network Status

Status of the HP All-in-One:

•
•
Active connection
type

URL

Ready: The HP All-in-One is ready to receive or transmit data.
Offline: The HP All-in-One is not currently connected to the network.

Network mode of the HP All-in-One:

•
•

Wireless: The HP All-in-One is connected to a wireless (802.11) network.
None: There is no network connection.

The IP address of the Embedded Web Server.
NOTE: You will need to know this URL when you try to access the
Embedded Web Server.

Firmware
Revision

The internal networking component and device firmware revision code.

Hostname

The TCP/IP name assigned by the installation software to the device. By
default, this is the letters HP followed by the last 6 digits of the Media Access
Control (MAC) address.

Connection information

NOTE: If you call HP Support, depending on the problem, you might be
asked to provide the firmware revision code.

Parameter

Description

Admin Password

Status of the administrator's password for the Embedded Web Server:

•
•
mDNS

Set: Password is specified. You must enter the password to make
changes to the Embedded Web Server parameters.
Not Set: No password is set. A password is not required for making
changes to the Embedded Web Server parameters.

Some local and ad hoc networks do not use central DNS servers. They use
a DNS alternative called mDNS.
With mDNS, your computer can find and use any HP All-in-One connected
to your local area network. It can also work with any other Ethernet-enabled
device that appears on the network.

Wireless (802.11) network settings
The following table describes the 802.11 wireless settings shown on the network
configuration page.
Parameter

Description

Hardware
Address (MAC)

The Media Access Control (MAC) address that identifies the HP All-in-One.
This is a unique 12-digit identification number assigned to networking
hardware for identification, including wireless access points, routers, and
other such products. No two pieces of hardware have the same MAC address.
Two MAC addresses are assigned: one for wired Ethernet and one for
wireless 802.11.
NOTE: Some Internet service providers (ISPs) require that you register the
MAC address of the Network Card or LAN Adapter that was connected to
your cable or DSL modem during installation.

IP Address

This address uniquely identifies the device on the network. IP addresses are
assigned dynamically through DHCP or AutoIP. You can also set up a static
IP address, though this is not recommended.
NOTE: Manually assigning an invalid IP address during installation will
prevent your network components from seeing the HP All-in-One.

Subnet Mask

A subnet is an IP address assigned by the installation software to make an
additional network available as part of a larger network. Subnets are specified
by a subnet mask. This mask determines which of the HP All-in-One IP
address bits identify the network and subnet, and which bits identify the
product itself.
NOTE: It is recommended that the HP All-in-One and the computers that
use it all reside on the same subnet.

Default Gateway

A node on a network that serves as an entrance to another network. A node
in this instance can be a computer or some other product.
NOTE: The address of the default gateway is assigned by the installation
software.

Configuration
Source

The protocol used to assign the IP address to the HP All-in-One:

•
•

AutoIP: The installation software automatically determines the
configuration parameters.
DHCP: The configuration parameters are supplied by a dynamic host
configuration protocol (DHCP) server on the network. On small networks,
this could be a router.

Network connection

Connection information

(continued)

Chapter 4
(continued)
Parameter

Description

•
Connection information

•
DNS server

Manual: The configuration parameters are set manually, such as a static
IP address.
Not Specified: The mode used when the HP All-in-One is initializing.

The IP address of the domain name service (DNS) for the network. When you
use the Web or send an e-mail message, you use a domain name to do it.
For example, the URL http://www.hp.com contains the domain name hp.com.
The DNS on the Internet translates the domain name into an IP address.
Products use the IP addresses to refer to one another.

•
•

IP Address: The IP address of the domain name server.
Not Specified: The IP address is not specified, or the device is initializing.

NOTE: Check to see if a DNS IP address appears on the network
configuration page. If no address is shown, obtain the DNS IP address from
your Internet service provider (ISP).
Wireless Status

Status of the wireless network:

•
•

•
•
Communication
Mode

Not applicable: This parameter does not apply to this network type.

An IEEE 802.11 networking framework in which devices or stations
communicate with each other:

•
•
•

Infrastructure: The HP All-in-One communicates with other network
devices through a wireless access point, such as a wireless router or
base station.
Ad hoc: The HP All-in-One communicates directly with each device on
the network. No wireless router or access point is used. This is also called
a peer-to-peer network.
Not applicable: This parameter does not apply to this network type.

Network Name
(SSID)

Service Set Identifier. A unique identifier (up to 32 characters) that
differentiates one wireless local area network (WLAN) from another. The
SSID is also referred to as the network name. This is the name of the network
to which the HP All-in-One is connected.

Signal Strength
(1-5)

The transmitting or return signal graded on a scale of 1 to 5:

Channel

Connected: The HP All-in-One is connected to a wireless LAN and
everything is working.
Disconnected: The HP All-in-One is not connected to the wireless LAN
due to incorrect settings (such as the wrong WEP key), the HP All-in-One
is out of range, or an Ethernet cable is plugged in and connected to an
active network.
Disabled: The radio is turned off.

Connection information

•
•
•
•
•
•
•

5: Excellent
4: Good
3: Fair
2: Poor
1: Marginal
No signal: No signal detected on the network.
Not applicable: This parameter does not apply to this network type.

The channel number currently being used for wireless communication. This
depends on the network in use, and might differ from the requested channel

(continued)
Parameter

Description

•
•
•

(number): Value ranging from 1 to 14, depending on country/region.
None: No channel is in use.
Not Applicable: The WLAN is disabled or this parameter does not apply
to this network type.

NOTE: In ad hoc mode, if you are not able to receive or transmit data
between your computer and the HP All-in-One, make sure that you are using
the same communication channel on your computer and the HP All-in-One.
In infrastructure mode, the channel is dictated by the access point.
Authentication
type

Type of authentication in use:

•
•
•
•
•

None: No authentication in use.
Open System (ad hoc and infrastructure): No authentication
Shared Key: WEP key is required.
WPA-PSK (infrastructure only): WPA with Pre-Shared Key.
Not applicable: This parameter does not apply to this network type.

Authentication verifies the identity of a user or product before granting access
to the network, making it more difficult for unauthorized users to access
network resources. This security method is common on wireless networks.
A network using Open System authentication does not screen network users
based on their identities. Any wireless user can have access from the network.
However, such a network might use WEP (Wired Equivalent Privacy)
encryption to provide a first level of security against casual eavesdroppers.
A network using Shared Key authentication provides increased security by
requiring users or products to identify themselves with a static key (a
hexadecimal or alphanumeric string). Every user or product on the network
shares the same key. WEP encryption is used along with shared key
authentication, using the same key for both authentication and encryption.
A network using server-based (WPA-PSK) authentication provides
significantly stronger security, and is supported in most wireless access
points and wireless routers. The access point or router verifies the identity of
a user or product requesting access to the network before granting that
access. Several different authentication protocols might be used on an
authentication server.
Encryption

The type of encryption in use on the network:

•
•
•
•
•
•
•

None: No encryption is in use.
64-bit WEP: A 5-character or 10-hex-digit WEP key is in use.
128-bit WEP: A 13-character or 26-hex-digit WEP key is in use.
WPA-AES: Advanced Encryption Standard encryption is in use. This is
an encryption algorithm for securing sensitive but unclassified material
by US Government agencies.
WPA-TKIP: Temporal Key Integrity Protocol, an advanced encryption
protocol, is in use.
Automatic: AES or TKIP is in use.
Not applicable: This parameter does not apply to this network type.

WEP aims to provide security by encrypting data over radio waves so that it
is protected as it is transmitted from one end point to another. This security
method is common on wireless networks.

Network connection

Connection information

number. Value is from 1 to 14; countries/regions might limit the range of
approved channels.

Chapter 4
(continued)
Parameter

Description

Access Point HW
Address

The hardware address of the wireless router or access point on the network
to which the HP All-in-One is connected:

Connection information

•
•

(MAC address): The unique MAC (Media Access Control) hardware
address of the access point.
Not applicable: This parameter does not apply to this network type.

Total Packets
transmitted

The number of packets transmitted by the HP All-in-One without error since
it has been turned on. The counter clears after the HP All-in-One is turned
off. When a message is transmitted over a packet-switching network, it is
broken up into packets. Each packet contains the destination address as well
as the data.

Total Packets
received

The number of packets received by the HP All-in-One without error since it
has been turned on. The counter clears after the HP All-in-One is turned off.

Network glossary

access point

A network router that has wireless capability.

ASCII

American Standard Code for Information Interchange. The standard for
numbers used by computers to represent all the uppercase and lowercase
Latin letters, numbers, punctuation, etc.

AutoIP

A feature of the installation software, which determines the configuration
parameters of devices on the network.

DHCP

Dynamic Host Configuration Protocol. A server on the network that supplies
configuration parameters to devices on the network. On small networks, this
could be a router.

DNS

Domain Name Service. When you use the Web or send an e-mail message,
you use a domain name to do it. For example, the URL http://www.hp.com
contains the domain name hp.com. The DNS on the Internet translates the
domain name into an IP address. Devices use the IP addresses to refer to
one another.

DNS-SD

See DNS. The SD portion stands for Service Discovery. This is part of a
protocol developed by Apple that enables automatic discovery of computers,
devices, and services on IP networks.

DSL

Digital Subscriber Line. A high-speed connection to the Internet.

Ethernet

The most common local network technology that connects computers using
copper cabling.

Ethernet cable

The cable used to connect network elements in a wired network. The CAT-5
Ethernet cable is also known as a straight-through cable. When using an
Ethernet cable, the network elements must be attached to a router. An
Ethernet cable uses an RJ-45 connector.

EWS

Embedded Web Server. A browser-based utility that provides a simple way
to manage the HP All-in-One. You can monitor status, configure HP All-inOne networking parameters, or access HP All-in-One features.

Gateway

A computer or other device, such as a router, that serves as an entrance to
the Internet or another network.

Connection information

HEX

Hexadecimal. The base 16 numbering system, which uses the digits 0-9 plus
the letters A-F.

host computer

The computer at the center of a network.

Hostname

The TCP/IP name assigned by the installation software to the device. By
default, this is the letters HP followed by the last 6 digits of the Media Access
Control (MAC) address.

hub

No longer commonly used in modern home networks, a hub takes its signal
from each computer and sends it to all of the other computers connected to
the hub. Hubs are passive; other devices on the network plug into the hub in
order to communicate with one another. A hub does not manage the network.

IP address

A number that uniquely identifies the device on the network. IP addresses
are assigned dynamically through DHCP or AutoIP. You can also set up a
static IP address, though this is not recommended.

MAC address

Media Access Control (MAC) address that uniquely identifies the HP All-inOne. This is a unique 12-digit identification number assigned to networking
hardware for identification. No two pieces of hardware have the same MAC
address.

network name

The SSID or network name identifies a wireless network.

NIC

Network Interface Card. A card on your computer that provides an Ethernet
connection so that you can connect your computer to a network.

RJ-45 connector

The connector on the ends of an Ethernet cable. Although standard Ethernet
cable connectors (RJ-45 connectors) look similar to standard telephone
cable connectors, they are not interchangeable. An RJ-45 connector is wider
and thicker and always has 8 contacts on the end. A phone connector has
between 2 and 6 contacts.

router

A router provides a bridge between two or more networks. A router can link
a network to the Internet, link two networks and connect both to the Internet,
and help secure networks through the use of firewalls and assigning dynamic
addresses. A router can also act as a gateway, while a switch cannot.

SSID

The SSID or network name identifies a wireless network.

switch

A switch makes it possible for several users to send information over a
network at the same time without slowing each other down. Switches allow
different nodes (a network connection point, typically a computer) of a
network to communicate directly with one another.

WEP

Wired Equivalent Privacy (WEP) is a type of encryption used for wireless
network security.

WPA

Wi-Fi Protected Access (WPA) is a type of encryption used for wireless
network security. WPA offers greater security than WEP.

Network connection

Connection information

(continued)

Chapter 4

Connection information
26

Connection information

How do I?
This section contains links to commonly performed tasks, such as sharing and printing
photos and optimizing your print jobs.
•
•
•
•
•
•

“How do I print 10 x 15 cm (4 x 6) inch borderless photos from a memory card?”
on page 64
“How do I make a borderless copy of a photo?” on page 74
“How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper?” on page 50
“How do I get the best print quality?” on page 46
“How do I print on both sides of the paper?” on page 53
“How do I make multiple copies of a document?” on page 72

How do I?

Chapter 5

How do I?
28

How do I?

Load originals and load paper
You can load many different types and sizes of paper in the HP All-in-One, including letter
or A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-in-One
is set to detect the size and type of paper you load in the input tray automatically and then
adjust its settings to generate the highest quality output for that paper.
If you are using special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality using the automatic setting, you can
manually set the paper size and type for print and copy jobs.
This section contains the following topics:
•
•
•
•

Load originals
Choose papers for printing and copying
Load paper
Avoid paper jams

Load originals
You can copy or scan up to letter- or A4-size originals and thick publications by loading
them on the glass.

Load originals and load paper

To load an original on the glass
1. Lift the lid to the open position.

2. Load your original print side down on the right front corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the
edge of the glass.

Load originals

Chapter 6

3. Close the lid.
To load a thick publication on the glass
1. Lift the lid to the open position, grasp the sides of the lid, and then push the lid away
from the product until it comes off.

Load originals and load paper

2. Load the thick publication print side down on the right front corner of the glass.

TIP: For more help on loading the thick publication, refer to the engraved guides
along the edge of the glass.

Load originals and load paper

4. When you finish copying or scanning, replace the lid by inserting the tabs on the lid
back into the appropriate slots of the product.

Choose papers for printing and copying
You can use different types and sizes of paper in the HP All-in-One. Review the following
recommendations to get the best printing and copying quality. If you use plain or photo
paper, the HP All-in-One can automatically detect the paper type and size. If you use
other types of paper, change the paper type and size settings in the software.
Choose papers for printing and copying

Load originals and load paper

3. Place the lid over the thick publication while you are copying or scanning.

Chapter 6

This section contains the following topics:
•
•
•

Recommended papers for printing and copying
Recommended papers for printing only
Papers to avoid

Recommended papers for printing and copying
If you want the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing. If you are printing photos, for example,
load HP Premium or HP Premium Plus photo paper in the input tray.
The following is a list of HP papers you can use for copying and printing. Depending on
your country/region, some of these papers might not be available.
HP Premium Plus Photo Paper
HP Premium Plus Photo Papers are the best HP photo paper, with image quality and
fade resistance superior to store-processed photos. They are ideal for printing your highresolution images for framing or including in a photo album. These papers are available
in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), A4, and 8.5 x
11 inch sizes for printing or copying photos from the product.
HP Premium Photo Paper
HP Premium Photo Papers are high-quality, glossy-finish or soft gloss-finish photo
papers. They look and feel like store-processed photos and can be mounted under glass
or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6
inch) (with or without tabs), A4, and 8.5 x 11 inch sizes for printing or copying photos from
the product.
Load originals and load paper

HP Advanced Photo Paper or HP Photo Paper
HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper that
features an instant-dry finish for easy handling without smudging. It resists water, smears,
fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inch, and 10 x
15 cm (4 x 6 inch) (with or without tabs) for printing or copying photos from the product.
HP Advanced Photo Paper is marked on the nonprinting corners with the following
symbol.

HP Premium Inkjet Transparency Film
HP Premium Inkjet Transparency Film make your color presentations vivid and even more
impressive. This film is easy to use and handle and dries quickly without smudging.
HP Premium Inkjet Paper
HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A
smooth, matte finish makes it ideal for your highest-quality documents.

Load originals and load paper

HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque
enough for two-sided color usage with no show-through, which makes it ideal for
newsletters, reports, and flyers.
HP All-in-One Paper or HP Printing Paper
• HP All-in-One Paper is specifically designed for HP All-in-One products. It has an
extra bright blue-white shade that produces sharper text and richer colors than
ordinary multifunction papers.
• HP Printing Paper is a high-quality multifunction paper. It produces documents that
look and feel more substantial than documents printed on standard multipurpose or
copy paper.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.

Recommended papers for printing only
Certain papers are supported only when you start the print job from your computer. The
following list provides information about these papers.

Depending on your country/region, some of these papers might not be available.
HP Iron-On Transfers
HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution
for creating custom T-shirts from your digital photos.
HP Photo Greeting Cards, HP Premium Photo Cards, and HP Note Cards
HP Photo Greeting Cards, Glossy or Matte, HP Premium Photo Cards, and HP Note
Cards enable you to make your own greeting cards.
HP Brochure & Flyer Paper
HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on both
sides for two-sided use. They are the perfect choice for near-photographic reproductions
and business graphics for report covers, special presentations, brochures, mailers, and
calendars.
HP Premium Presentation Paper
HP Premium Presentation Paper gives your presentation a quality look and feel.
To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted,
choose your country/region, follow the prompts to select your product, and then click one
of the shopping links on the page.
Choose papers for printing and copying

Load originals and load paper

If you want the best print quality, HP recommends using HP papers. Using paper that is
too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause
paper jams. Using paper that has a heavy texture or does not accept ink can cause printed
images to smear, bleed, or not fill in completely.

Chapter 6

NOTE: At this time, some portions of the HP Web site are available in English only.

Papers to avoid
Using paper that is too thin or too thick, paper that has a slick texture, or paper that
stretches easily can cause paper jams. Using paper that has a heavy texture or does not
accept ink can cause printed images to smear, bleed, or not fill in completely.
Papers to avoid for all print and copy jobs
• Any size paper other than those listed in the printer software.
• Paper with cutouts or perforations (unless specifically designed for use with HP inkjet
products).
• Highly textured stock, such as linen. It might not print evenly, and the ink can bleed
into these papers.
• Extremely smooth, shiny, or coated papers not specifically designed for the product.
They can jam the product or repel the ink.
• Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck,
and the ink is more likely to smear.
• Envelopes with clasps or windows. They can get stuck in the rollers and cause paper
jams.
• Banner paper.

Load originals and load paper

Additional papers to avoid when copying
• Envelopes.
• Transparency film other than HP Premium Inkjet Transparency Film.
• Iron-On Transfers.
• Greeting card paper.

Load paper
This section describes the procedure for loading different types and sizes of paper into
the HP All-in-One for your copies or printouts.
NOTE: After a copy or print job has started, the paper width sensor can determine
whether the paper is Letter, A4, or a smaller size.

TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in
a resealable bag. If the paper is not stored properly, extreme changes in temperature
and humidity might result in curled paper that does not work well in the HP All-in-One.
This section contains the following topics:
•
•
•
•

Load full-size paper or small-size photo paper
Load index cards
Load envelopes
Load other types of paper

Load full-size paper or small-size photo paper
You can load many types and sizes of paper into the input tray of the HP All-in-One.
34

Load originals and load paper

To load full-size paper
1. Slide the paper-width guide to its outermost position.

NOTE: If you are using letter or A4 paper or smaller, make sure the tray extender
is open all the way. When you use legal-size paper, leave the tray extender closed.
TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the
paper in the stack is the same size and type and free of rips, dust, wrinkles, and
curled or bent edges.

CAUTION: Make sure that the product is idle and silent when you load paper
into the input tray. If the product is servicing the print cartridges or otherwise
engaged in a task, the paper stop inside the product might not be in place. You
could push the paper too far forward, causing the product to eject blank pages.
TIP: If you are using letterhead, insert the top of the page first with the print side
down.
3. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input tray
and is no higher than the top of the paper-width guide.

Load paper

Load originals and load paper

2. Insert the stack of paper into the input tray with the short edge forward and the print
side down. Slide the stack of paper forward until it stops.

Chapter 6

To load small-size photo paper in the input tray
1. Slide the paper-width guide to its outermost position.

Load originals and load paper

2. Insert the stack of photo paper into the far-right side of the input tray with the short
edge forward and the print side down. Slide the stack of photo paper forward until it
stops.
If the photo paper you are using has perforated tabs, load the photo paper so that the
tabs are closest to you.

3. Slide the paper-width guide inward until it stops at the edge of the paper.
Do not overload the input tray; make sure the stack of paper fits within the input tray
and is no higher than the top of the paper-width guide.

Load originals and load paper

Load index cards
You can load index cards into the input tray of the HP All-in-One to print notes, recipes,
and other text.
To load index cards in the input tray
1. Remove all paper from the input tray.

Load originals and load paper

2. Slide the paper-width guide to its outermost position.

3. Insert the stack of cards into the far-right side of the input tray with the short edge
forward and the print side down. Slide the stack of cards forward until it stops.

Load paper

Chapter 6

4. Slide the paper-width guide inward against the stack of cards until it stops.
Do not overload the input tray; make sure the stack of cards fits within the input tray
and is no higher than the top of the paper-width guide.

Load envelopes
You can load one or more envelopes into the input tray of the HP All-in-One. Do not use
shiny or embossed envelopes or envelopes that have clasps or windows.

Load originals and load paper

NOTE: For specific details on how to format text for printing on envelopes, consult
the help files in your word processing software. For best results, consider using a label
for the return address on envelopes.
To load envelopes
1. Remove all paper from the input tray.

2. Slide the paper-width guide to its outermost position.

Load originals and load paper

3. Insert one or more envelopes into the far-right side of the input tray, with the envelope
flaps on the left and facing up. Slide the stack of envelopes forward until it stops.

4. Slide the paper-width guide inward against the stack of envelopes until it stops.
Do not overload the input tray; make sure the stack of envelopes fits within the input
tray and is not higher than the top of the paper-width guide.

Related topics
“Print a group of addresses on labels or envelopes” on page 59

Load other types of paper
The following types of paper are designed for special projects. Create your project in the
HP Photosmart Software or another application, set the paper type and size, and then
print.

Load paper

Load originals and load paper

TIP: To avoid paper jams, tuck the flap inside each envelope.

Chapter 6

HP Premium Inkjet Transparency Film
▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on
top and is going into the input tray first.
NOTE: The HP All-in-One cannot automatically detect the paper type. For best
results, set the paper type to transparency film in the software before printing onto
transparency film.
HP Iron-On Transfers
1. Flatten the transfer sheet completely before using it; do not load curled sheets.

TIP: To prevent curling, keep transfer sheets sealed in the original package until
you are ready to use them.
2. Locate the blue stripe on the nonprinting side of the transfer paper and then manually
feed one sheet at a time into the input tray with the blue stripe facing up.
HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards
▲ Insert a small stack of HP greeting card paper into the input tray with the print side
down; slide the stack of cards forward until it stops.

TIP: Make sure the area on which you want to print is inserted first, print side
down in the input tray.

Load originals and load paper

Related topics
• “Set the paper size” on page 44
• “Set the paper type for printing” on page 45
• “Print on transparencies” on page 58
• “Reverse an image for iron-on transfers” on page 58
• “Print a group of addresses on labels or envelopes” on page 59

Avoid paper jams
To help avoid paper jams, follow these guidelines.
•
•
•
•

•
•
•
•
40

Remove printed papers from the output tray frequently.
Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
If you are printing labels, ensure that the label sheets are no more than two years old.
Labels on older sheets might peel off when the paper is pulled through the product,
and cause paper jams.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the product.

Load originals and load paper

Related topics
“Clear paper jams” on page 114

Avoid paper jams

Chapter 6

Load originals and load paper
42

Load originals and load paper

Print from your computer
The HP All-in-One can be used with any software application that allows printing. You
can print a range of projects, such as borderless images, newsletters, greeting cards,
iron-on transfers, and posters.
This section contains the following topics:
•
•
•
•
•
•
•

Print from a software application
Make the HP All-in-One the default printer
Change the print settings for the current job
Change the default print settings
Printing shortcuts
Perform special print jobs
Stop a print job

Print from a software application
Most print settings are automatically handled by the software application. You need to
change the settings manually only when you change print quality, print on specific types
of paper or transparency film, or use special features.
To print from a software application
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. If you need to change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
NOTE: When printing a photo, you must select options for the specific photo
paper and photo enhancement.
5. Select the appropriate options for your print job by using the features available in the
Advanced, Printing Shortcuts, Features, and Color tabs.
TIP: You can easily select the appropriate options for your print job by choosing
one of the predefined print tasks on the Printing Shortcuts tab. Click a type of
print task in the Printing Shortcuts list. The default settings for that type of print
task are set and summarized on the Printing Shortcuts tab. If necessary, you
can adjust the settings here and save your custom settings as a new printing
shortcut. To save a custom printing shortcut, select the shortcut and click Save
As. To delete a shortcut, select the shortcut and click Delete.

6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.

Print from a software application

Chapter 7

Make the HP All-in-One the default printer
You can set the HP All-in-One as the default printer to use from all software applications.
This means that the HP All-in-One is automatically selected in the printer list when you
select Print from the File menu in a software application. The default printer is
automatically selected when you click the Print button in the toolbar of most software
applications. For more information, see the Windows Help.

Change the print settings for the current job
You can customize the print settings of the HP All-in-One to handle nearly any print task.
This section contains the following topics:
•
•
•
•
•
•
•
•

Set the paper size
Set the paper type for printing
View the print resolution
Change the print speed or quality
Change the page orientation
Scale the document size
Change the saturation, brightness, or color tone
Preview your print job

Set the paper size
The Size setting helps the HP All-in-One determine the printable area on the page. Some
of the paper size choices have a borderless equivalent, which allows you to print to the
top, bottom, and side edges of the paper.
Usually, you set the paper size in the software application you used to create your
document or project. However, if you are using custom-size paper, or if you cannot set
the paper size from your software application, you can change the paper size in the
Properties dialog box before printing.
To set the paper size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing Options area, click the appropriate paper size from the Size list.
The following table lists the suggested paper size settings for the different types of
paper you can load in the input tray. Make sure to look at the long list of choices in
the Size list to see if a defined paper size already exists for the type of paper you are
using.

Print
44

Print from your computer

Paper type

Suggested paper size settings

Copier, multi-purpose, or
plain papers

Letter or A4

Envelopes

Appropriate listed envelope size

Greeting-card papers

Letter or A4

Index cards

Appropriate listed card size (if listed sizes are not appropriate,
you can specify a custom paper size)

Inkjet papers

Letter or A4

Iron-on T-shirt transfers

Letter or A4

Labels

Letter or A4

Legal

Letterhead

Letter or A4

Panorama photo paper

Appropriate listed panorama size (if listed sizes are not
appropriate, you can specify a custom paper size)

Photo papers

10 x 15 cm (4 x 6 inch) (with or without tab), up to 13 x 18 cm
(5 x 7 inch) (with or without tab), letter, A4, or an appropriate
listed size

Transparency films

Letter or A4

Custom-size papers

Custom paper size

Set the paper type for printing
If you print on special papers, such as photo paper, transparency film, envelopes, or
labels, or if you experience poor print quality, you can set the paper type manually.
To set the paper type for printing
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More.
7. Select the type of paper that you have loaded, and then click OK.

View the print resolution

The printer software displays the print resolution in dots per inch (dpi). The dpi varies
according to the paper type and print quality that you select in the printer software.

Change the print settings for the current job

Chapter 7

To view the print resolution
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate print quality setting for your
project.
8. Click the Resolution button to view the print resolution dpi for the paper type and
print quality combination you selected.

Change the print speed or quality
The HP All-in-One automatically chooses a print quality and speed setting depending on
the paper type setting you select. You can also change the print quality setting to
customize the speed and quality of the print process.
To select a print speed or quality
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper Type drop-down list, select the type of paper that you have loaded.
7. In the Print Quality drop-down list, select the appropriate quality setting for your
project.
NOTE: To find out what dpi the product will print based on the paper type and
print quality settings you selected, click Resolution.

Change the page orientation
The page orientation setting allows you to print your document vertically or horizontally
on the page.
Usually, you set the page orientation in the software application you used to create your
document or project. However, if you are using custom-size or special HP paper, or if you
cannot set the page orientation from your software application, you can change the page
orientation in the Properties dialog box before printing.

To change the page orientation
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
46

Print from your computer

3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, do one of the following:
• Click Portrait to print the document vertically on the page.
• Click Landscape to print the document horizontally on the page.

Scale the document size
The HP All-in-One allows you to print the document at a different size than the original.
To scale the document size
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Resizing options area, click Scale to paper size, and then click the
appropriate paper size from the drop-down list.

Change the saturation, brightness, or color tone
You can change the intensity of colors and the level of darkness in your printout by
adjusting the Saturation, Brightness, or Color Tone options.
To change the saturation, brightness, or color tone
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Color tab.
6. Click the More Color Options button.
7. Move the sliders to adjust the Saturation, Brightness, or Color Tone.
• Brightness indicates the lightness or darkness of the printed document.
• Saturation is the relative purity of printed colors.
• Color Tone affects the perceived warmth or coolness of printed colors, by adding
more orange or blue tones, respectively, to your image.

You can preview your print job before sending it to the HP All-in-One. This helps to prevent
wasting paper and ink on projects that do not print as expected.
Change the print settings for the current job

Preview your print job

Chapter 7

To preview your print job
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Select the print settings appropriate for your project on each of the tabs in the dialog
box.
6. Click the Features tab.
7. Select the Show Preview Before Printing check box.
8. Click OK, and then click Print or OK in the Print dialog box.
Your print job displays in the preview window.
9. In the HP preview window, do one of the following:
• To print, click Start Printing.
• To cancel, click Cancel Printing.

Change the default print settings
If there are settings that you frequently use for printing, you might want to make them the
default print settings so they are already set when you open the Print dialog box from
within your software application.
To change the default print settings
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Settings.
2. Make changes to the print settings, and click OK.

Printing shortcuts
Use printing shortcuts to print with print settings that you use often. The printer software
has several specially designed printing shortcuts that are available in the Printing
Shortcuts list.
NOTE: When you select a printing shortcut the appropriate printing options are
automatically displayed. You can leave them as is, change them, or create your own
shortcuts for commonly used tasks.
Use the Printing Shortcuts tab for the following print tasks:
•
•
•
•

General Everyday Printing: Print documents quickly.
Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm
(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.
Photo Printing–With White Borders: Print a photo with a white border around the
edges.
Fast/Economical Printing: Produce draft-quality printouts quickly.

Print
48

Print from your computer

•
•

Presentation Printing: Print high-quality documents, including letters and
transparencies.
Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One
manually.

This section contains the following topics:
•
•

Create printing shortcuts
Delete printing shortcuts

Related topics
• “Print a borderless image” on page 50
• “Print a photo on photo paper” on page 51
• “Print on transparencies” on page 58
• “Print on both sides of the page” on page 53

Create printing shortcuts
In addition to the printing shortcuts that are available in the Printing Shortcuts list, you
can create your own printing shortcuts.
If you frequently print on transparency film, for example, you can create a printing shortcut
by selecting the Presentation Printing shortcut, changing the paper type to HP Premium
Inkjet Transparency Film, and then saving the modified shortcut under a new name; for
example, Transparency Presentations. After creating the printing shortcut, simply
select it when printing on transparency film rather than changing the print settings each
time.
To create a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click a printing shortcut.
The print settings for the selected printing shortcut are displayed.
6. Change the print settings to those you want in the new printing shortcut.
7. Click Save as and type a name for the new printing shortcut, and then click Save.
The printing shortcut is added to the list.

Delete printing shortcuts
You might want to delete printing shortcuts that you no longer use.

To delete a printing shortcut
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.

Printing shortcuts

Chapter 7

3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Printing Shortcuts tab.
5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.
6. Click Delete.
The printing shortcut is removed from the list.
NOTE: Only the shortcuts that you have created can be deleted. The original HP
shortcuts cannot be deleted.

Perform special print jobs
In addition to supporting standard print jobs, the HP All-in-One can perform special jobs
such as printing borderless images, iron-on transfers, and posters.
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•
•
•

Print a borderless image
Print a photo on photo paper
Print using Maximum dpi
Print on both sides of the page
Print a multiple-page document as a booklet
Print multiple pages on a single sheet
Print a multiple-page document in reverse order
Reverse an image for iron-on transfers
Print on transparencies
Print a group of addresses on labels or envelopes
Print a poster
Print a Web page

Print a borderless image
Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6
inch) and 13 x 18 cm (5 x 7 inch) photo paper.

TIP: For the best results, use HP Premium Photo Papers or HP Premium Plus Photo
Papers to print your photos.

To print a borderless image
1. Remove all paper from the input tray.
2. Place the photo paper print side down on the right side of the input tray.
Print

Print from your computer

3. On the File menu in your software application, click Print.
4. Make sure the product is the selected printer.
5. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
6. Click the Features tab.
7. In the Size list, click the size of photo paper loaded in the input tray.
If a borderless image can be printed on the specified size, the Borderless printing
check box is enabled.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
NOTE: You cannot print a borderless image if the paper type is set to Plain
paper or to a type of paper other than a photo paper.
9. Select the Borderless printing check box if it is not already checked.
If the borderless paper size and paper type are not compatible, the product software
displays an alert and allows you to select a different type or size.
10. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start
to curl, which could reduce the quality of your printout. Photo paper should be flat
before printing.

Print a photo on photo paper
To achieve the best print quality, HP recommends using HP papers that are specifically
designed for the type of project you are printing along with genuine HP ink. HP papers
and HP ink are specifically designed to work well together to provide high-quality output.
For photo printing, HP recommends that you use HP Premium Plus Photo Papers with
the HP All-in-One.

To print a photo on photo paper
1. Remove all paper from the input tray, and then load the photo paper print side down.

Perform special print jobs

Chapter 7

2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, select the appropriate photo paper type from the Paper
Type drop-down list.
7. In the Resizing Options area, click the appropriate paper size from the Size list.
If the paper size and paper type are not compatible, the product software displays an
alert and allows you to select a different type or size.
8. In the Basic Options area, select a high print quality, such as Best, from the Print
Quality drop-down list.
NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi
setting with supported types of photo paper. If Maximum dpi is not listed in the
Print quality drop-down list, you can enable it from the Advanced tab. For more
information, see “Print using Maximum dpi” on page 53.
9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select
from the following options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: enhances low-resolution images; moderately adjusts image sharpness.
• Full: automatically adjusts brightness, contrast, and sharpness; enhances lowresolution images; automatically removes red-eye coloring in the photo.

TIP: You can remove red-eye coloring in the photo when using the Off or
Basic mode by selecting the Remove red eye check box.
10. Click OK to return to the Properties dialog box.
11. In the HP Real Life Technologies (RTL) area, click the Photo fix drop-down list and
select from the following options:
• Off: applies no HP Real Life Technologies to the image.
• Basic: enhances low-resolution images; moderately adjusts image sharpness.
• Full: automatically adjusts brightness, contrast, and sharpness; enhances lowresolution images; automatically removes red eye coloring in the photo.

Print from your computer

TIP: You can remove red-eye coloring in the photo when using the Off or
Basic mode by selecting the Remove red eye check box.
12. Click OK, and then click Print or OK in the Print dialog box.
NOTE: Do not leave unused photo paper in the input tray. The paper might start to
curl, which could reduce the quality of your printout. Photo paper should be flat before
printing.

Print using Maximum dpi
Use Maximum dpi mode to print high-quality, sharp images.
To get the most benefit from Maximum dpi mode, use it to print high-quality images such
as digital photographs. When you select the Maximum dpi setting, the printer software
displays the optimized dots per inch (dpi) that the HP All-in-One will print.
Printing in Maximum dpi takes longer than printing with other settings and requires a
large amount of disk space.
NOTE: If a photo print cartridge is also installed, the print quality is enhanced. A
photo print cartridge can be purchased separately if it is not included with the HP Allin-One.
To print in Maximum dpi mode
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. In the Features area, select the Enable maximum dpi setting check box.
7. Click the Features tab.
8. In the Paper Type drop-down list, click More, and then select the appropriate paper
type.
9. In the Print Quality drop-down list, click Maximum dpi.
NOTE: To find out what dpi the product will print based on the paper type and
print quality settings you selected, click Resolution.
10. Select any other print settings that you want, and then click OK.
Related topics
“Use a photo print cartridge” on page 84

You can print two-sided pages with the HP All-in-One manually. When printing two-sided
pages, make sure to use paper that is thick enough so that images do not show through
to the other side.
Perform special print jobs

Print on both sides of the page

Chapter 7

To print on both sides of the page
1. Load paper into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list.
7. For binding, do one of the following:
• For binding on the top like a notebook or calendar, select the Flip Pages Up check
box.
This causes the odd and even pages of your document to print opposite of each
other top-to-bottom. This ensures that the top of the page is always at the top of
the sheet when you flip the pages up in your bound document.

•

For binding on the side like a book or magazine, click to clear the Flip Pages
Up check box.
This causes the odd and even pages of your document to print opposite of each
other left-to-right. This ensures that the top of the page is always at the top of the
sheet when you turn the pages in your bound document.

8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing. Wait until all the odd-numbered pages are printed before
removing any of the printed pages from the output tray.
A dialog box displays instructions on the screen when it is time to process the second
side of your job.
9. Click Continue when done.
Print
54

Print from your computer

Print a multiple-page document as a booklet
The HP All-in-One allows you to print your document as a small booklet, which you can
fold and then staple together.
For best results, design your document to fit on a multiple of four pages, such as an 8,
12, or 16-page program for a child's school play or for a wedding.

To print a multiple-page document as a booklet
1. Load paper into the input tray.
The paper should be thick enough so that the images do not show through to the
other side.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list.
7. Select the binding edge from the Booklet layout is list, as appropriate for your
language.
• If your language reads left-to-right, click Left edge binding.
• If your language reads right-to-left, click Right edge binding.
The Pages per sheet box is automatically set to two pages per sheet.
8. Click OK, and then click Print or OK in the Print dialog box.
The product begins printing.
A dialog box displays instructions on the screen when it is time to process the second
side of your job. Do not click Continue in the dialog box until you have reloaded the
paper as instructed in the following steps.
9. Wait until the product has stopped printing for several seconds before removing any
of the printed pages from the output tray.
If you remove the pages while the document is still printing, the pages might get out
of order.
10. Follow the instructions that appear on your screen for reloading the paper to print on
the second side, and then click Continue.
11. When the entire document has finished printing, fold the stack of paper in half, so that
the first page is on top, then staple the document along the crease.

Perform special print jobs

Chapter 7

TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long
reach to staple the booklet.
Figure 7-1 Left-edge binding for left-to-right languages

Figure 7-2 Right-edge binding for right-to-left languages

Print multiple pages on a single sheet
You can print up to 16 pages on a single sheet of paper.

To print multiple pages on a single sheet
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
Print

Print from your computer

4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Pages per sheet list, click 2, 4, 6, 9, or 16.
7. If you want a border to appear around each page image printed on the sheet of paper,
select the Print page borders check box.
8. In the Page order list, click an appropriate page order option.
The sample output graphic is numbered to show how the pages will be ordered if you
select each option.
9. Click OK, and then click Print or OK in the Print dialog box.

Print a multiple-page document in reverse order
Because of the way the paper feeds through the HP All-in-One, the first page that prints
is print side up at the bottom of the stack. Usually this means you need to put the printed
pages in the correct order.

A better way is to print the document in reverse order so that the pages are stacked
correctly.

TIP: Set this option as a default setting so you do not have to remember to set it
every time you print a multiple-page document.

Perform special print jobs

To print a multiple-page document in reverse order
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.

Chapter 7

5. Click the Advanced tab.
6. In the Layout Options area, select Front to Back in the Page Order option.
NOTE: If you set your document to print on both sides of the page, the Front to
Back option is not available. Your document will automatically print in the correct
order.
7. Click OK, and then click Print or OK in the Print dialog box.
NOTE: When you are printing multiple copies, each set is printed completely
before the next set is printed.

Reverse an image for iron-on transfers
This feature reverses an image so you can use it for iron-on transfers. This feature is also
useful for transparencies when you want to make notations on the back of the
transparency without scratching the original.

To reverse an image for iron-on transfers
1. On the File menu in your software application, click Print.
2. Make sure the product is the selected printer.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
4. Click the Features tab.
5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer
from the list.
6. If the selected size is not what you want, click an appropriate size in the Size list.
7. Click the Advanced tab.
8. In the Features area, select the Mirror Image check box.
9. Click OK, and then click Print or OK in the Print dialog box.
NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input
tray one sheet at a time.

Print on transparencies
For the best results, HP recommends you use HP transparency products with the HP Allin-One.
Print
58

Print from your computer

To print on transparencies
1. Load the transparency into the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Features tab.
6. In the Basic Options area, from the Paper Type drop-down list, select More. Then
select the appropriate paper type.
TIP: If you want to make notations on the back of the transparencies and erase
them later without scratching the original, click the Advanced tab, and select the
Mirror Image check box.
7. In the Resizing Options area, from the Size drop-down list, select More. Then, select
an appropriate size.
8. Click OK, and then click Print or OK in the Print dialog box.
NOTE: The product automatically waits for transparencies to dry before
releasing them. Ink dries slower on film than on plain paper. Make sure you allow
enough time for the ink to dry before handling the transparency.

Print a group of addresses on labels or envelopes
With the HP All-in-One, you can print on a single envelope, a group of envelopes, or label
sheets designed for inkjet printers.
To print a group of addresses on labels or envelopes
1. Print a test page on plain paper first.
2. Place the test page on top of the label sheet or envelope, and hold both up to the
light. Check the spacing for each block of text. Make adjustments as needed.
3. Load the labels or envelopes into the input tray.
CAUTION: Do not use envelopes with clasps or windows. They can get stuck in
the rollers and cause paper jams.
4. If you are printing on envelopes, do the following:
a. Display the print settings, and click the Features tab.
b. In the Resizing Options area, click the appropriate envelope size in the Size list.
5. Click OK, and then click Print or OK in the Print dialog box.

Print a poster

You can create a poster by printing a document on multiple pages. The HP All-in-One
prints dotted lines on some pages to indicate where to trim the pages before taping them
together.

Perform special print jobs

Chapter 7

To print a poster
1. Make sure you have paper loaded in the input tray.
2. On the File menu in your software application, click Print.
3. Make sure the product is the selected printer.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties,
Options, Printer Setup, Printer, or Preferences.
5. Click the Advanced tab.
6. Expand Document Options, and then expand Printer Features.
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets),
4x4 (16 sheets), or 5x5 (25 sheets).
This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or
25 pages.
If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16,
or 25 pages. For example, if you have a one-page original and you select 3x3, you
will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print.
8. Click OK, and then click Print or OK in the Print dialog box.
9. After the poster has printed, trim the edges of the sheets and tape the sheets together.

Print a Web page
You can print a Web page from your Web browser on the HP All-in-One.
If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web
Printing to ensure simple, predictable web printing with control over what you want and
how you want it printed. You can access HP Smart Web Printing from the toolbar in
Internet Explorer. For more information about HP Smart Web Printing, see the help file
provided with it.
To print a Web page
1. Make sure you have paper loaded in the main input tray.
2. On the File menu in your Web browser, click Print.
The Print dialog box appears.
3. Make sure the product is the selected printer.

Print
60

Print from your computer

4. If your Web browser supports it, select the items on the Web page that you want to
include in the printout.
For example, in Internet Explorer, click the Options tab to select options such as As
laid out on screen, Only the selected frame, and Print all linked documents.
5. Click Print or OK to print the Web page.
TIP: To print Web pages correctly, you might need to set your print orientation to
Landscape.

Stop a print job
Although you can stop a print job from either the HP All-in-One or the computer, HP
recommends you stop it from the HP All-in-One for best results.
To stop a print job from the product
▲ Press Cancel. If the print job does not stop, press Cancel again.
It can take a few moments for the print job to be cancelled.
To stop a print job from the computer
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Click Printers (or double-click Printers and Faxes).
3. Double-click the product icon.
TIP: You can also double-click the printer icon in the Windows taskbar.

4. Select the print job you want to cancel.
5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key
on your keyboard.
It can take a few moments for the print job to be cancelled.

Stop a print job

Chapter 7

Print
62

Print from your computer

Use the photo features
The HP All-in-One is equipped with memory card slots which enable you to insert a
memory card and begin printing photos from your digital camera without uploading your
photos to a computer first. Additionally, if the HP All-in-One is connected to a computer
with a USB cable, you can also transfer your photos to the computer to print, edit, or
share.
•
•
•

Photos

This section contains the following topics:
Insert a memory card
Print photos
Save photos to your computer

Insert a memory card
The HP All-in-One supports the memory cards described below. Each type of memory
card can only be inserted in the appropriate slot for that card, and only one card may be
inserted at a time.
CAUTION: Do not insert more than one memory card at a time. If more than one
memory card is inserted, unrecoverable data loss might occur.

Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory
Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required)

xD-Picture Card, Secure Digital (SD), Secure Digital Mini (SD Mini), Secure Digital High
Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter
required), TransFlash MicroSD Card (adapter required), or Secure MultiMedia Card

Insert a memory card

Chapter 8

To insert a memory card
1. Make sure the product is on.
2. Insert the memory card into the appropriate slot.
The memory card has a Photo light (below the camera icon) that indicates the status
of the memory card. When it is solid green, your photos are ready to be viewed.
CAUTION: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product or memory card.
Photos

NOTE: The product only recognizes the JPG and TIF file formats on your memory
card.

Print photos
The HP All-in-One enables you to print one borderless or bordered photo per page directly
from your memory card, without first having to transfer the files to a computer.

TIP: To achieve the best print quality, HP recommends using HP papers that are
specifically designed for the type of project you are printing along with genuine HP
ink. HP papers and HP ink are specifically designed to work well together to provide
high-quality output.
To print photos
1. Load 10 x 15 cm (4 x 6 inch) photo paper in the input tray.

2. Insert your memory card into the appropriate slot on the product.
NOTE: If there are camera-selected photos on the memory card, the DPOF
Found screen appears. Select OK to print the camera-selected photos, or select
Cancel to browse through the photos on the memory card.
3. Press the buttons next to the up arrow or down arrow icons on the display to scroll
through the photos on your memory card until the photo you want to print appears.

Use the photo features

4. (Optional) Press Settings to change the print size, borderless settings, or number of
copies. When you are done, press OK.
5. Press the button next to Print on the display.
TIP: While the photo is printing, you can continue scrolling through the photos
on your memory card. When you see a photo you want to print, you can press the
Print button to add that photo to the print queue.

You can use the HP Photosmart Software installed on your computer to transfer photos
from a memory card to your computer’s hard drive for advanced photo editing, sharing
photos online, and printing from your computer.
NOTE: The HP All-in-One must be connected to a computer that has the
HP Photosmart Software installed on it.
To save photos
1. Insert your memory card into the appropriate slot on the product.
The software opens on your computer.
2. Follow the onscreen prompts on your computer to save the photos to your computer.
NOTE: Only images that were not previously saved are copied to your computer.

Save photos to your computer

Photos

Save photos to your computer

Chapter 8

Photos
66

Use the photo features

Use the scan features
Scanning is the process of converting text and pictures into an electronic format for your
computer. You can scan almost anything (photos, magazine articles, and text documents)
on the HP All-in-One.
You can use the scanning features of the HP All-in-One to do the following:
•
•
•
•
•

Scan text from an article into your word processor, and quote it in a report.
Print business cards and brochures by scanning a logo and using it in your publishing
software.
Send photos to friends and relatives by scanning your favorite prints and including
them in e-mail messages.
Create a photographic inventory of your house or office.
Archive treasured photos in an electronic scrapbook.
NOTE: If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install the
OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.

This section contains the following topics:
Make reprints of your photos
Scan an image or document
Edit a scanned image
Edit a scanned document
Stop scanning

Scan

•
•
•
•
•

Make reprints of your photos
You can scan a printed copy of a photo to make reprints in a variety of sizes, up to the
size of letter (8.5 x 11 inch) or A4 (210 x 297 mm) paper.
By default, the HP All-in-One is set to detect the type of paper you are using automatically.
To reprint an original photo
1. Press the button next to Scan/Reprint.
2. Press the button next to Scan to Print.
3. When prompted, load your original photo print side down on the right front corner of
the glass.

Make reprints of your photos

Chapter 9

4. Press OK.
A preview image of the scan appears on the display.
5. (Optional) Press Settings to change the Print Size, Borderless setting, or number
of copies. When you are done, press OK.
6. Press the button next to Print.

Scan an image or document
Scan

For original documents or images placed on the glass, you can start a scan from your
computer or from the HP All-in-One. This section explains the second option: how to scan
from the control panel of the HP All-in-One to a computer.
To use the scan features, the HP All-in-One and computer must be connected and turned
on. The HP Photosmart Software must also be installed and running on your computer
prior to scanning. To verify that the HP Photosmart Software is running on a Windows
computer, look for the HP Digital Imaging Monitor icon in the system tray at the lower
right side of the screen, near the time.
NOTE: Closing the HP Digital Imaging Monitor icon in the Windows system tray
can cause the HP All-in-One to lose some of its scan functionality. If this happens,
you can restore full functionality by restarting your computer or by starting the
HP Photosmart Software.
NOTE: When scanning, the HP Photosmart Software enables you to save an image
in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
To scan to a computer
1. Load your original print side down on the right front corner of the glass.

Use the scan features

NOTE: Ensure that there are no memory cards inserted in the memory card slots
on the product.
2. Press the button next to Scan/Reprint.
3. Press the button next to Scan to PC.

A preview image of the scan appears on your computer, where you can edit it. Any
edits that you make apply to the current scan session only.
The HP Photosmart Software has many tools that you can use to edit your scanned
image. You can improve the overall image quality by adjusting the brightness,
sharpness, color tone, and saturation. You can also crop, straighten, rotate, or resize
the image.
4. Follow the onscreen prompts to save the scan to your computer.

Edit a scanned image
You can edit a scanned image, such as a photo or graphic, using the software you
installed with the HP All-in-One. Using this software, you can rotate or crop the image,
as well as adjust the brightness, contrast, and color saturation.
Related topics
“Use the HP Photosmart Software” on page 8

Edit a scanned document
You can edit a scanned document using your Optical Character Recognition (OCR)
software. Scanning text using OCR software enables you to bring the content of magazine
articles, books, and other printed matter into your favorite word processor and many other
applications as editable text. Learning to use OCR software correctly is important if you
want to obtain the best results. Do not expect scanned text documents to be letter-perfect
the first time you use your OCR software. Using OCR software is an art that takes time
and practice to master.
Edit a scanned document

Scan

NOTE: If the product is network-connected, a list of available computers
appears. Select the computer to which you want to transfer the scan, and then
continue to the next step.

Chapter 9

NOTE: If you are using the HP Photosmart Software, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install the
OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Related topics
“Use the HP Photosmart Software” on page 8

Stop scanning
To stop scanning
▲ Press Cancel.

Scan
70

Use the scan features

10 Use the copy features
The HP All-in-One allows you to produce high-quality color and black-and-white copies
on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific
paper size, adjust the copy quality, and make high-quality copies of photos, including
borderless copies.
This section contains the following topics:
•
•
•
•

Make a copy
Change the copy settings for the current job
Perform special copy jobs
Stop copying

Make a copy
You can make quality copies from the control panel.

Use the copy features

To make a copy from the control panel
1. Load paper in the input tray.

2. Load your original print side down on the right front corner of the glass.

3. Press the button next to Start Copy Black or Start Copy Color to begin copying.

Make a copy

Chapter 10

Change the copy settings for the current job
You can customize the copy settings of the HP All-in-One to handle nearly any copy task.
This section contains the following topics:
•
•

Make multiple copies of the same original
Change copy speed or quality

Make multiple copies of the same original
You can set the number of copies from the control panel of the HP All-in-One or from the
HP Photosmart Software. This task explains how to set the number of copies from the
control panel only.
NOTE: For information on initiating copies from the software, see the software
portion of the HP Photosmart Software Help.
To make multiple copies of an original from the control panel
1. Load paper in the input tray.

2. Load your original print side down on the right front corner of the glass.
Use the copy features

3. Press Settings.
The Settings menu appears.

Use the copy features

4. Press the button next to Copies to increase the number of copies. When you reach
the maximum, the setting returns to 1 copy.
5. Press OK.
6. Press the button next to Start Copy Black or Start Copy Color.
In this example, the product makes six copies of the original 10 x 15 cm (4 x 6 inch)
photo.

Change copy speed or quality
The HP All-in-One, provides three options, indicated by one, two, or three stars, that affect
copy speed and quality:
•

One star copies faster than the other two quality settings. On plain paper, the text is
comparable to the quality of two stars, but the graphics might be of lower quality. This
setting uses less ink and extends the life of your print cartridges.
NOTE: This setting is not available when the HP All-in-One detects photo paper.

•
•

Two stars delivers high-quality output and is the recommended setting for most of
your copying. Two stars copies faster than the three stars quality setting.
Three stars produces the highest quality output for all paper and eliminates the
banding (striping) effect that sometimes occurs in solid areas. Three stars copies
slower than the other quality settings.
Use the copy features

To change the copy quality
1. Load paper in the input tray.

2. Load your original print side down on the right front corner of the glass.

Change the copy settings for the current job

Chapter 10

3. Press Settings.
The Settings menu appears.
4. Press the button next to Quality to select one star, two stars, or three stars.
5. Press OK.
6. Press the button next to Start Copy Black or Start Copy Color.

Perform special copy jobs
In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs
such as copying borderless photos and resizing originals.
This section contains the following topics:
•
•

Make a borderless copy of a photo
Resize an original to fit onto letter or A4 paper

Use the copy features

Make a borderless copy of a photo
Borderless printing lets you print to the top, bottom, and side edges of 10 x 15 cm (4 x 6
inch) and 13 x 18 cm (5 x 7 inch) photo paper.
For the best quality when copying a photo, load photo paper in the input tray.

TIP: You can optimize the quality of the color photos you print and copy with the
HP All-in-One by purchasing a photo print cartridge. Remove the black print cartridge
and insert the photo print cartridge in its place. With the tri-color print cartridge and
photo print cartridge installed, you have a six-ink system, which provides enhanced
quality color photos.
To make a borderless 13 x 18 cm (5 x 7 inch) copy of a photo from the control panel
1. Load photo paper in the input tray.
NOTE: The product automatically detects the type of paper you are using. If you
do not use photo paper, your copy will include a white border around one or more
edges.

Use the copy features

2. Load your original photo print side down on the right front corner of the glass.

Use the copy features

3. Press Settings.
The Settings menu appears.
4. Press the button next to Size to select Borderless.
5. Press OK.
6. Press the button next to Start Copy Color.
The product makes a borderless copy of your original photo, as shown below.

Resize an original to fit onto letter or A4 paper
You can use the Resize to Fit feature to copy an original to fit within the printable margins
of a page without the risk of cropping some part of your original. This is useful for reducing
or enlarging an original. For example:

Perform special copy jobs

Chapter 10

•

If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on
letter or A4 paper, some part of your photo will be cropped. The Resize to Fit feature
will enlarge the photo as much as possible to fit the page without cropping any part
of your photo.
If the image or text on your original fills the entire sheet of paper with no margins, you
can use the Resize to Fit feature to reduce your original and prevent unwanted
cropping of the text or images at the edges of the sheet.
NOTE: In order to resize your original without changing the proportions or cropping
the edges, the HP All-in-One might leave an uneven amount of white space around
the edges of the paper.

To resize a document from the control panel
1. Load paper in the input tray.

Use the copy features

2. Load your original print side down on the right front corner of the glass.

Use the copy features

3. Press Settings.
The Settings menu appears.
4. Press the button next to Size to select Resize to Fit.
5. Press OK.
6. Press the button next to Start Copy Black or Start Copy Color.

Stop copying

Use the copy features

To stop copying
▲ Press Cancel.

Stop copying

Chapter 10

Use the copy features
78

Use the copy features

11 Maintain the HP All-in-One
The HP All-in-One requires little maintenance. Sometimes you might want to clean the
glass and lid backing to remove surface dust and ensure that your copies and scans
remain clear. You will also need to replace, align, or clean your print cartridges from time
to time. This section provides instructions for keeping the HP All-in-One in top working
condition. Perform these simple maintenance procedures as necessary.
This section contains the following topics:
•
•
•
•

Work with print cartridges
Print a self-test report
Clean the HP All-in-One
Turn off the HP All-in-One

Work with print cartridges
To ensure the best print quality from the HP All-in-One, you will need to perform some
simple maintenance procedures. This section provides guidelines for handling the print
cartridges and instructions for replacing, aligning, and cleaning the print cartridges.
This section contains the following topics:
•
•
•
•
•
•
•
•

Handle the print cartridges
Check the estimated ink levels
Replace the print cartridges
Use a photo print cartridge
Use the print cartridge protector
Remove ink from your skin and clothing
Ink-backup mode
Advanced print cartridge maintenance

Handle the print cartridges

Maintain the HP All-in-One

Before you replace or clean a print cartridge, you should know the part names and how
to handle the print cartridges.

Copper-colored contacts

Work with print cartridges

Chapter 11
2

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Hold the print cartridges by their black plastic sides, with the label on top. Do not touch
the copper-colored contacts or the ink nozzles.

NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause
temporary printing problems, or even permanent damage.

Check the estimated ink levels
You can easily check the ink supply level to determine how soon you might need to
replace a print cartridge. The ink supply level shows an estimate of the amount of ink
remaining in the print cartridges. Actual ink levels may vary.

TIP: You can also print a self-test report to see if your print cartridges might need to
be replaced.
NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that
has been used in another printer, the ink level indicator might be inaccurate or
unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not have to replace the
cartridges until the print quality is unacceptable.
NOTE: Ink from the cartridges is used in the printing process in a number of different
ways, including in the initialization process, which prepares the product and cartridges
for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing
smoothly. In addition, some residual ink is left in the cartridge after it is used. For more
information, see www.hp.com/go/inkusage.

Maintain the HP All-in-One

To check the ink levels from the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
2. Click the Estimated Ink Level tab.
The estimated ink levels for the print cartridges appear.

Replace the print cartridges
Follow these instructions when the ink level is low.
NOTE: When the ink level for the print cartridge is low, a message appears on your
computer screen. You can also check the ink levels by using the software installed
with the HP All-in-One.
NOTE: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not have to replace the
cartridges until the print quality is unacceptable.
When you receive a low-ink warning message, make sure you have a replacement print
cartridge available. You should also replace the print cartridges when you see faded text
or if you experience print quality issues related to the print cartridges.
To order print cartridges for the HP All-in-One, go to www.hp.com/buy/supplies. If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: At this time, some portions of the HP Web site are available in English only.
Choose the right cartridge combination
Choose the best combination of cartridges for your print job:
•
•

Everyday printing: Use a black cartridge along with a tri-color cartridge.
Color photos: Use a photo cartridge along with a tri-color cartridge.

CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Make sure you have letter or A4 unused plain white paper loaded in the input tray.
3. Open the print cartridge door.
The print carriage moves to the far right side of the product.

Work with print cartridges

Maintain the HP All-in-One

To replace the print cartridges
1. Make sure the product is turned on.

Chapter 11

4. Wait until the print carriage is idle and silent. Lightly press down on a print cartridge
to release it, and then pull the print cartridge toward you out of its slot.
If you are replacing the tri-color print cartridge, remove the print cartridge from the
slot on the left.
If you are replacing the black or photo print cartridge, remove the print cartridge from
the slot on the right.

Print cartridge slot for the tri-color print cartridge

Print cartridge slot for the black and photo print cartridges

TIP: If you are removing the black print cartridge in order to install the photo print
cartridge, store the black print cartridge in the print cartridge protector or an airtight
plastic container.
5. Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
Maintain the HP All-in-One

Maintain the HP All-in-One

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do
not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad
electrical connections.

Maintain the HP All-in-One

6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into
the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps
into place.
If you are installing the tri-color print cartridge, slide it into the left slot.
If you are installing a black or photo print cartridge, slide it into the right slot.

Work with print cartridges

Chapter 11

7. Close the print cartridge door.

8. When prompted, press OK.
The product prints a print cartridge alignment page.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
9. Load the page print side down on the right front corner of the glass, and then press
OK to scan the page.
10. When the On button stops flashing, the alignment is complete. Remove the alignment
page and recycle or discard it.
Related topics
• “Align the print cartridges” on page 87
• “Use a photo print cartridge” on page 84
• “Use the print cartridge protector” on page 84

Use a photo print cartridge
You can optimize the quality of the color photos you print and copy with the HP All-inOne by purchasing a photo print cartridge. Remove the black print cartridge and insert
the photo print cartridge in its place. With the tri-color print cartridge and photo print
cartridge installed, you have a six-ink system, which provides enhanced quality color
photos.
When you want to print regular text documents, swap the black print cartridge back in.
Use a print cartridge protector or an airtight plastic container to keep your print cartridge
secure when it is not being used.

Maintain the HP All-in-One

Related topics
• “Replace the print cartridges” on page 81
• “Use the print cartridge protector” on page 84

Use the print cartridge protector
In some countries/regions, when you purchase a photo print cartridge, you might also
receive a print cartridge protector. In other countries/regions, a print cartridge protector
comes in the box with the HP All-in-One. If neither your print cartridge nor the HP All-inOne came with a print cartridge protector, you can use an airtight plastic container to
protect your print cartridge.
84

Maintain the HP All-in-One

NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge
do not touch the plastic.
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being used. Whenever you remove a print cartridge from
the HP All-in-One with the intention of using it again later, store it in the print cartridge
protector. For example, store the black print cartridge in a print cartridge protector if you
are removing it so you can print high-quality photos with the photo and tri-color print
cartridges.
To insert a print cartridge into the print cartridge protector
▲ Place the print cartridge into the print cartridge protector at a slight angle and snap it
securely into place.

Maintain the HP All-in-One

To remove the print cartridge from the print cartridge protector
▲ Press down on the top of the print cartridge protector to release the print cartridge,
and then gently remove the print cartridge out of the print cartridge protector.

Remove ink from your skin and clothing
Follow these instructions to remove ink from your skin and clothing:

Work with print cartridges

Chapter 11
Surface

Remedy

Skin

Wash the area with an abrasive soap.

White fabric

Wash the fabric in cold water and use chlorine bleach.

Color fabric

Wash the fabric in cold water and use sudsy ammonia.

CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can
set the ink into the fabric.

Ink-backup mode
Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The
ink-backup mode is initiated when a print cartridge is removed from the print cartridge
carriage. During ink-backup mode, the product can only print jobs from the computer.
You cannot initiate a print job from the control panel (such as copying or printing from a
memory card).
NOTE: When the HP All-in-One operates in ink-backup mode, a message is
displayed on screen. If the message is displayed and two print cartridges are installed
in the product, verify that the protective piece of plastic tape has been removed from
each print cartridge. When plastic tape covers the print cartridge contacts, the product
cannot detect that the print cartridge is installed.
For more information about ink-backup mode, see the following topics:
•
•

Ink-backup mode output
Exit ink-backup mode

Ink-backup mode output
Printing in ink-backup mode slows the HP All-in-One and affects the quality of printouts.
Installed print cartridge

Result

Black print cartridge

Colors print as grayscale.

Tri-color print cartridge

Colors print but black is grayed and is not a true black.

Photo print cartridge

Colors print as grayscale.

NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.
Exit ink-backup mode
Maintain the HP All-in-One

Install two print cartridges in the HP All-in-One to exit ink-backup mode.
Related topics
“Replace the print cartridges” on page 81

Maintain the HP All-in-One

Advanced print cartridge maintenance
If you are experiencing problems with printing, you might have a problem with one or both
of the print cartridges. You should perform the procedures in the following sections only
when directed to do so for resolving print quality issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and
shorten the life of the cartridges.
If you receive an error message about the print cartridges, see “Print cartridge
messages” on page 215 for more information.
This section contains the following topics:
•
•
•
•

Align the print cartridges
Clean the print cartridges
Clean the print cartridge contacts
Clean the area around the ink nozzles

Align the print cartridges
The product aligns the cartridges every time a new print cartridge is installed. You can
also align the print cartridges at any time from the software you installed with the product
to help resolve print quality issues. Aligning the print cartridges ensures high-quality
output.
NOTE: If you remove and reinstall the same print cartridge, the product will not
prompt you to align the print cartridges. The product remembers the alignment values
for that print cartridge, so you do not need to realign the print cartridges.
To align newly installed print cartridges
1. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then
press the button next to OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.

To align the print cartridges from the HP Photosmart Software
1. Load letter or A4 unused plain white paper into the input tray.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
2. In the HP Solution Center, click Settings.

Work with print cartridges

Maintain the HP All-in-One

The product prints a test page, aligns the print cartridges, and calibrates the printer.
2. Load the page print side down on the right front corner of the glass, and then press
the button next to OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can be
removed. Recycle or discard the page.

Chapter 11

3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Align the Print Cartridges.
6. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then
press the button next to OK.
NOTE: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
The product prints a print cartridge alignment sheet.
7. Load the page print side down on the right front corner of the glass, and then press
the button next to OK to scan the page.
When the On button stops flashing, the alignment is complete and the page can be
removed. Recycle or discard the page.
Clean the print cartridges
Use this feature when the self-test report shows streaking, white lines through any of the
lines of color or when a color is muddy after installing a print cartridge for the first time.
Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the
ink nozzles.
To clean the print cartridges from the HP Photosmart Software
1. Load letter, A4, or legal unused plain white paper into the input tray.
2. In the HP Solution Center, click Settings.
3. In the Print Settings area, click Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click
Printer Services.

Maintain the HP All-in-One

The Printer Toolbox appears.
4. Click the Device Services tab.
5. Click Clean the Print Cartridges.

Maintain the HP All-in-One

6. Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
7. Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
There are three stages of cleaning. Each stage lasts from one to two minutes, uses
one sheet of paper, and uses an increasing amount of ink. After each stage, review
the quality of the printed page. You should only initiate the next phase of cleaning if
the print quality is poor.
If print quality still seems poor after you clean the print cartridges, try cleaning the
print cartridge contacts before replacing the affected print cartridge.
Related topics
• “Clean the print cartridge contacts” on page 89
• “Replace the print cartridges” on page 81
Clean the print cartridge contacts
CAUTION: Do not clean the print cartridge contacts unless you are having a problem
with print quality and other measures have not been successful. For more information,
see “Print quality troubleshooting” on page 115.
Clean the print cartridge contacts if you get repeated messages on your computer screen
prompting you to check a print cartridge after you already have cleaned or aligned the
print cartridges.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge contacts.
Make sure you have the following materials available:
•

Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

•

Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the product.

CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.

Work with print cartridges

Maintain the HP All-in-One

To clean the print cartridge contacts
1. Make sure the product is turned on.

Chapter 11

3. Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the product.
4. Lightly press down on the print cartridge to release it, and then pull it towards you out
of the slot.
NOTE: Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the product
for more than 30 minutes.
5. Inspect the print cartridge contacts for ink and debris buildup.
6. Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
7. Hold the print cartridge by its sides.
8. Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.

Copper-colored contacts

Ink nozzles (do not clean)

Maintain the HP All-in-One

9. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

Maintain the HP All-in-One

10. Repeat if necessary for the other print cartridge.
11. Gently close the print cartridge door and plug the power cord into the back of the
product.

Related topics
• “Clean the area around the ink nozzles” on page 91
• “Replace the print cartridges” on page 81
Clean the area around the ink nozzles
If the product is used in a dusty environment, a small amount of debris might accumulate
inside the product. This debris can include dust, hair, carpet, or clothing fibers. When
debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages.
Ink streaking can be corrected by cleaning around the ink nozzles as described here.
NOTE: Clean the area around the ink nozzles only if you continue to see streaks
and smudges on your printed pages after you have already cleaned the print
cartridges by using the software you installed with the product.
Maintain the HP All-in-One

Make sure you have the following materials available:

Work with print cartridges

Chapter 11

•

Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•

Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.

To clean the area around the ink nozzles
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.

Maintain the HP All-in-One

5. Place the print cartridge on a piece of paper with the ink nozzles facing up.
6. Lightly moisten a clean foam rubber swab with distilled water.
7. Clean the face and edges around the ink nozzle area with the swab, as shown below.

Maintain the HP All-in-One

Nozzle plate (do not clean)

Face and edges around the ink nozzle area

CAUTION: Do not clean the nozzle plate.
8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back
into the slot. Make sure you push the print cartridge in firmly until it snaps into place.

Maintain the HP All-in-One

9. Repeat if necessary for the other print cartridge.
10. Gently close the print cartridge door and plug the power cord into the back of the
product.

Related topics
“Clean the print cartridges” on page 88

Work with print cartridges

Chapter 11

Print a self-test report
If you are experiencing problems with printing, print a self-test report before you replace
the print cartridges. This report provides useful information on several aspects of your
product, including your print cartridges.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Start Copy Color button.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.

Clean the HP All-in-One
To ensure that your copies and scans remain clear, you might need to clean the glass
and lid backing. You might also want to dust the exterior of the HP All-in-One.

Maintain the HP All-in-One

TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones
(Q6260A) that provides everything needed to safely clean your HP product. For more
information, go to: www.shopping.hp.com/accessories-store/printer.
This section contains the following topics:
•
•
•

Clean the exterior
Clean the glass
Clean the lid backing

Clean the exterior
Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the
case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from
the control panel and the interior of the HP All-in-One.
CAUTION: To avoid damage to the exterior of the HP All-in-One, do not use alcohol
or alcohol-based cleaning products.

Clean the glass
Fingerprints, smudges, hair, and dust on the main glass surface slow down performance
and affect the accuracy of the copy and scan features.
To clean the glass
1. Turn off the product, unplug the power cord, and raise the lid.
2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the product.
3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4. Turn on the product.

Clean the lid backing

To clean the lid backing
1. Turn off the product, unplug the power cord, and raise the lid.
2. Clean the white document backing with a soft cloth or sponge slightly moistened with
a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.

Clean the HP All-in-One

Maintain the HP All-in-One

Minor debris can accumulate on the white document backing located underneath the lid
of the HP All-in-One.

Chapter 11

3. Dry the backing with a dry, soft, lint-free cloth.
CAUTION: Do not use paper-based wipes, as these might scratch the backing.
4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION: Be careful not to spill alcohol on the glass or exterior of the product,
as this might damage it.
5. Plug in the power cord, and then turn on the product.

Turn off the HP All-in-One
To avoid damaging the product, you must properly shut it down by using the On button
located on the product. Wait until the On light turns off before you unplug the power cord
or turn off a power strip.

Maintain the HP All-in-One
96

Maintain the HP All-in-One

For a list of print cartridge numbers, see the printed documentation that came with the
HP All-in-One. You can also use the software that came with the HP All-in-One to find
out the reorder number for all the print cartridges. You can order print cartridges online
from the HP Web site. Additionally, you can contact a local HP reseller to find out the
correct print cartridge reorder numbers for your product and purchase print cartridges.
To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies. If
prompted, choose your country/region, follow the prompts to select your product, and
then click one of the shopping links on the page.
NOTE: Ordering print cartridges online is not supported in all countries/regions. If it
is not supported in your country/region, contact a local HP reseller for information
about purchasing print cartridges.
To order print cartridges from your desktop
▲ Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply.
You will see a list of original HP printing supplies that are compatible with your product,
as well as options to conveniently purchase the supplies you need (options vary by
country/region).
If you deleted this icon from your desktop, click the Start menu, point to the HP folder,
then click Shop for Supplies.
To order print cartridges through the HP Photosmart Software
1. In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE: You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Features tab, and then click the
Printer Services button.
2. Click the Estimated Ink Levels tab.
3. Click Print Cartridge Ordering Information.
The print cartridge reorder numbers appear.
4. Click Order Online.
HP sends detailed printer information, including model number, serial number, and
ink supply levels, to an authorized online reseller. The supplies you need are
preselected; you can change quantities, add or remove items, and then check out.

Shop for ink supplies

12 Shop for ink supplies

Chapter 12

Shop for ink supplies
98

Shop for ink supplies

13 Troubleshooting
This section contains the following topics:
•
•
•
•
•
•
•
•
•
•

View the Readme file
Setup troubleshooting
Network troubleshooting
Paper jams
Print quality troubleshooting
Print troubleshooting
Memory card troubleshooting
Scan troubleshooting
Copy troubleshooting
Errors

You might want to refer to the Readme file for information on system requirements and
possible installation problems.
You can access the Readme file by clicking Start, pointing to Programs or All
Programs, pointing to HP, pointing to Photosmart C4500 series, and then clicking
Readme.
You can access the Readme file by double-clicking the icon located in the top-level folder
of the HP All-in-One software CD-ROM.

Setup troubleshooting
This section contains setup troubleshooting information for the product.
Many issues are caused when the product is connected to the computer using a USB
cable before the HP Photosmart software is installed on the computer. If you connected
the product to your computer before the software installation screen prompts you to do
so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
For more information, see “Uninstall and reinstall the software” on page 108.
3. Restart your computer.
4. Turn off the product, wait one minute, then restart it.
5. Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the
software installation screen.
This section contains the following topics:

Setup troubleshooting

Troubleshooting

View the Readme file

Chapter 13

•
•
•
•
•
•
•
•
•

The product will not turn on
I connected the USB cable, but I am having problems using the product with my
computer
After setting up the product, it does not print
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
The Minimum System Checks screen appears
I received a message that an Unknown Error has occurred
A red X appears on the USB connect prompt
The registration screen does not appear
Uninstall and reinstall the software

The product will not turn on
Try the following solutions if there are no light indications, no noise, and no movement
from the product when you turn it on.

Troubleshooting

•
•
•
•
•

Solution 1: Make sure you use the power cord that came with the product
Solution 2: Reset the product
Solution 3: Press the On button more slowly
Solution 4: Contact HP to replace the power supply
Solution 5: Contact HP support for service

Solution 1: Make sure you use the power cord that came with the product
Solution:
• Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.

100

Power connection

Power cord and adapter

Power outlet

Troubleshooting

•
•

•

If you are using a power strip, make sure the power strip is turned on. Or, try
plugging the product directly into a power outlet.
Test the power outlet to make sure it is working. Plug in an appliance that you
know works, and see if the appliance has power. If not, then there might be a
problem with the power outlet.
If you plugged the product into a switched outlet, make sure the outlet is switched
on. If it is switched to on but still does not work, then there might be a problem
with the power outlet.

Cause: The product was not being used with the power cord provided.
If this did not solve the issue, try the next solution.

Solution 2: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.

Solution 3: Press the On button more slowly
Solution: The product might not respond if you press the On button too quickly.
Press the On button once. It might take a few minutes for the product to turn on. If
you press the On button again during this time, you might turn the product off.
CAUTION: If the product still does not turn on, it might have a mechanical failure.
Unplug the product from the power outlet.
Contact HP support for service.
Go to: www.hp.com/support. If prompted, choose your country/region, and then
click Contact HP for information on calling for technical support.
Cause: You pressed the On button too quickly.
If this did not solve the issue, try the next solution.

Solution 4: Contact HP to replace the power supply
Solution:

Contact HP support to request a power supply for the product.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The power supply was not intended for use with this product.
If this did not solve the issue, try the next solution.

Setup troubleshooting

101

Troubleshooting

If this did not solve the issue, try the next solution.

Chapter 13

Solution 5: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.

I connected the USB cable, but I am having problems using the product with my
computer
Solution: You must first install the software that came with the product before
connecting the USB cable. During installation, do not plug in the USB cable until
prompted by the onscreen instructions.

Troubleshooting

Once you have installed the software, connecting your computer to the product with
a USB cable is straightforward. Simply plug one end of the USB cable into the back
of your computer and the other into the back of the product. You can connect to any
USB port on the back of your computer.

For more information on installing the software and connecting the USB cable, see
the Start Here guide that came with the product.
Cause: The USB cable was connected before the software was installed.
Connecting the USB cable before you are prompted can cause errors.

102

Troubleshooting

Solution:
• Look at the On button located on the product. If it is not lit, the product is turned
off. Make sure the power cord is firmly connected to the product and plugged into
a power outlet. Press the On button to turn on the product.
• Make sure the print cartridges are installed.
• Make sure you have paper loaded in the input tray.
• Make sure that the product does not have a paper jam.
• Check that the print carriage is not jammed.
Open the front access door to access the print carriage area. Remove any objects
that are blocking the print carriage, including any packing materials. Turn off the
product, and then turn it on again.
• Print a test page to see if the product can print and is communicating with the
computer. For more information, see “Print a self-test report” on page 94.
• Make sure that the print queue is not paused. If it is, choose the appropriate setting
to resume printing. For more information about accessing the print queue, see
the documentation that came with the operating system installed on your
computer.
• Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works. If
you experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
• Make sure your computer is USB ready and that you are using a supported
operating system. For more information, see the Readme file.
• Check the connection from the product to your computer. Verify that the USB
cable is securely plugged into the USB port on the back of the product. Make sure
the other end of the USB cable is plugged into a USB port on your computer. After
the cable is connected properly, turn off the product, and then turn it on again.

•

If you are connecting the product through a USB hub, make sure the hub is turned
on. If the hub is on, try connecting directly to your computer.

Setup troubleshooting

103

Troubleshooting

After setting up the product, it does not print

Chapter 13

•
•

Check other printers or scanners. You might need to disconnect older products
from your computer.
Try connecting the USB cable to another USB port on your computer. After you
check the connections, try restarting your computer. Turn off the product, and
then turn it on again.
After you check the connections, try restarting your computer. Turn off the
product, and then turn it on again.
If necessary, remove and then install the software you installed with the product
again. For more information, see “Uninstall and reinstall the software”
on page 108.

tart For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause:

The product and computer were not communicating with each other.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens
Solution:

If the installation does not run automatically, you can start it manually.

Troubleshooting

To start the installation from a Windows computer
1. From the Windows Start menu, click Run (or click Accessories, and then Run).
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive
letter.
Cause:

The installation failed to run automatically.

The Minimum System Checks screen appears
Solution: Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
Cause:

Your system did not meet the minimum requirements to install the software.

I received a message that an Unknown Error has occurred
Solution:

Uninstall the software completely, and then reinstall it.

To uninstall the software and reset the product
1. Disconnect and reset the product.
To disconnect and reset the product
a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product.

104

Troubleshooting

d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2. Uninstall the software completely.
NOTE: It is important that you follow the uninstall procedure carefully to
ensure you have removed the software completely from the computer, before
reinstalling it.
To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just
Control Panel).
b. Double-click Add/Remove Programs (or click Uninstall a program).
c. Remove all the items that are related to the HP Photosmart Software.

•
•
•
•
•
•

HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet (with the product name and software
version number)
• HP Software update
• HP Share to Web
• HP Solution Center
• HP Director
• HP Memories Disk Greeting Card Creator 32
d. Go to C:\Program Files\HP or C:\Program Files\HewlettPackard (for some older products) and delete the Digital Imaging
folder.
e. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.
3. Turn off programs that run in the background.
NOTE: When the computer is turned on, a software group called the
Terminate and Stay Resident (TSR) programs automatically loads. These
programs activate some of the computer utilities, such as the anti-virus
software, but are not required for the computer to function. Occasionally,
TSR's prevent the HP software from loading so that it does not install properly.
In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR
programs and services from starting up.

Setup troubleshooting

105

Troubleshooting

CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.

Chapter 13

To turn off programs that run in the background
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type MSCONFIG, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type
MSCONFIG, and then press Enter.
The MSCONFIG utility application appears.
c. Click the General tab.
d. Click Selective Startup.
e. If there is a check mark next to Load Startup Items, click the check mark to
remove it.
f. Click the Services tab, and select the Hide All Microsoft Services box.
g. Click Disable all.
h. Click Apply, and then click Close.
Troubleshooting

NOTE: If you receive a message stating Access is denied while making
changes, click OK and continue. The message will not prevent you from
making the changes.
i.

Click Restart to apply the changes to the computer during the next restart.
After the computer restarts, the You’ve used system configuration utility
to make changes to the way windows starts message appears.
j. Click the check box next to Do not show this message again.
4. Run the Disk Cleanup utility to delete temporary files and folders.
To run the Disk Cleanup utility
a. On the Windows taskbar, click Start, click Programs or All Programs, and
then click Accessories.
b. Click System Tools, and then click Disk Cleanup.
The Disk Cleanup analyzes the hard drive and then presents a report with a
list of components to delete.
c. Select the appropriate check boxes to remove the unnecessary components.
More information about the Disk Cleanup utility
The Disk Cleanup utility frees hard disk space on your computer by doing the
following:
• Deleting temporary Internet files
• Deleting downloaded program files
• Emptying the Recycle Bin
• Deleting files from your temporary folder
• Deleting files created by other Windows tools
• Removing optional Windows components that you do not use
d. After selecting the components to remove, click OK.

106

Troubleshooting

5. Install the software.
To install the software
a. Insert software CD into the CD-ROM drive of the computer.
The software installation will start automatically.
NOTE: If the installation does not run automatically, from the Windows
Start menu, click Start Search (or Run). In the Start Search (or Run
dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM
drive is not assigned to drive letter D, enter the appropriate drive letter.)
b. Follow the prompts on the computer screen to install the software.
6. Try using the product again.
Cause: The source of the error was unknown.

A red X appears on the USB connect prompt
Check that the product is turned on, and then try the USB connection

To retry the USB connection
1. Verify that the USB cable is set up properly as follows:
• Unplug the USB cable and plug it in again or try plugging the USB cable into
a different USB port.
• Do not attach the USB cable to a keyboard.
• Verify that the USB cable is 3 meters (9.8 feet) or less in length.
• If you have several USB devices attached to your computer, you might want
to unplug the other devices during the installation.
2. Unplug the product power cord, and then plug it in again.
3. Verify that the USB cable and power cord are plugged in.

Setup troubleshooting

107

Troubleshooting

Solution:
again.

Chapter 13

4. Click Retry to retry the connection.
5. Continue with the installation and restart the computer when prompted.
Cause:

The USB connection between the product and the computer failed.

The registration screen does not appear
Solution: You can access the registration (Sign up now) screen from the Windows
taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart
C4500 series, and then clicking Product Registration.
Cause:

The registration screen did not launch automatically.

Uninstall and reinstall the software

Troubleshooting

If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP All-in-One application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP All-in-One.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the software
from www.hp.com/support.
7. Follow the onscreen instructions and the instructions provided in the Start Here guide
that came with the product.
When the software installation is complete, the HP Digital Imaging Monitor icon appears
in the Windows system tray.

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Troubleshooting

To verify that the software is properly installed, double-click the HP Solution Center icon
on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and
Scan Document), the software has been properly installed.

This section addresses problems you might encounter setting up a network. Check the
device display for specific error messages.
This section contains the following topics:
•
•
•
•
•
•

During wireless network setup you do not see the SSID (network name) displayed
Weak signal
Cannot connect to network during setup
Invalid WEP key during wireless setup
Invalid passphrase during wireless setup
The Printer Not Found screen appears during installation

During wireless network setup you do not see the SSID (network name) displayed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•

Solution 1: Turn on the Broadcast SSID option
Solution 2: Establish a good signal between the product and wireless router
(infrastructure) or computer (ad hoc)
Solution 3: Check if your network name (SSID) is at the bottom of the SSID list
Solution 4: Unplug the Ethernet cable

Solution 1: Turn on the Broadcast SSID option
Solution: Access the router's Embedded Web Server and turn on the Broadcast
SSID option. See the user guide that came with your wireless router for information
on how to access the Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
“Connect to an integrated wireless WLAN 802.11 network” on page 13

Network troubleshooting

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Troubleshooting

Network troubleshooting

Chapter 13

Cause: Your wireless router was not broadcasting its network name (SSID)
because the Broadcast SSID option was turned off.
If this did not solve the issue, try the next solution.

Solution 2: Establish a good signal between the product and wireless router
(infrastructure) or computer (ad hoc)

Troubleshooting

Solution: In order to establish a good signal between the product and wireless
router (infrastructure) or computer (ad hoc), you might have to experiment a bit.
Assuming the equipment is functioning properly, try doing the following things
separately or in combination:
• If your computer or wireless router and the product are placed far apart, move
them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the product and the computer or
wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.
Cause: The wireless router (infrastructure) or computer (ad hoc) was too far from
the product or there was interference.
If this did not solve the issue, try the next solution.

Solution 3: Check if your network name (SSID) is at the bottom of the SSID list
Solution: Press the down arrow to scroll to the bottom of the list. Infrastructure
entries are listed first, ad hoc last.
Cause: Your network name (SSID) was at the bottom of the SSID list that was
displayed when you installed the product on a wireless network.
If this did not solve the issue, try the next solution.

Solution 4: Unplug the Ethernet cable
Solution: When an Ethernet cable is plugged into the product, the wireless radio
turns off. Unplug the Ethernet cable.
Cause:

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Troubleshooting

An Ethernet cable was connected to the product.

Weak signal
Solution: In order to establish a good signal between the product and the wireless
router, you might have to experiment a bit. Assuming the equipment is functioning
properly, try doing the following things separately or in combination:
• If your computer or wireless router and the product are placed far apart, move
them closer together.
• If there are metal objects (such as a metal bookcase or refrigerator) in the
transmission path, clear the path between the product and the computer or
wireless router.
• If a cordless telephone, microwave, or other device that emits radio signals
transmitting at 2.4 GHz is nearby, move it farther away to reduce radio
interference.
• If your computer or wireless router is near an external wall, move them away from
the wall.

Cannot connect to network during setup
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•

Solution 1: Turn on the networked devices
Solution 2: Move the wireless router and the product closer together
Solution 3: Enter your network name (SSID) carefully
Solution 4: Disable MAC address filtering on your wireless router

Solution 1: Turn on the networked devices
Solution: Turn on the networked devices, such as the wireless router for an
infrastructure network, or the computer for an ad hoc network. For more information
on how to turn on the wireless router, see the documentation that came with your
wireless router.
Cause: The equipment was not turned on.
If this did not solve the issue, try the next solution.

Solution 2: Move the wireless router and the product closer together
Solution: Move the wireless router and the product closer together and then run
the wireless setup again.
For more information, see:
“Set up the HP All-in-One on an integrated wireless (WLAN 802.11) network”
on page 12
Cause: The product was not receiving a signal.

Network troubleshooting

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Troubleshooting

Cause: The product was too far away from the wireless router or there was
interference.

Chapter 13

If this did not solve the issue, try the next solution.

Solution 3: Enter your network name (SSID) carefully
Solution: Run the wireless setup process again and enter your network name
(SSID) carefully. Remember that the SSID is case-sensitive.
For more information, see:
“Connect to an integrated wireless WLAN 802.11 network” on page 13
Cause: If you had manually entered your network name (SSID), you must have
entered it incorrectly.
If this did not solve the issue, try the next solution.

Solution 4: Disable MAC address filtering on your wireless router

Troubleshooting

Solution: Disable MAC address filtering on your wireless router until the product
has successfully connected to your network. If you re-enable MAC address filtering
on your wireless router, make sure the MAC address of the product is on the list of
acceptable MAC addresses.
Cause:

The setting for MAC address filtering was enabled on your wireless router.

Invalid WEP key during wireless setup
Solution: During the wireless setup process, you might have entered the WEP key
incorrectly. Some wireless routers provide up to four WEP keys. The product uses
the first WEP key (selected by the wireless router as the default WEP key). Run the
wireless setup process again and be sure to use the first WEP key provided by the
wireless router. Enter the WEP key exactly as it appears in the wireless router
settings. The WEP key is case sensitive.
If you do not know the WEP key, see the documentation that came with your wireless
router for information on how to access the router's Embedded Web Server. You can
find the WEP key by logging onto the router's Embedded Web Server using a
computer on the wireless network.
Cause: If you were using WEP security, you must have entered the WEP key
incorrectly during the wireless setup process.

Invalid passphrase during wireless setup
Solution: Run the wireless setup process again and enter the correct passphrase.
The passphrase is case-sensitive.
Cause: During the wireless setup process, you had entered the WPA passphrase
incorrectly.

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Troubleshooting

The Printer Not Found screen appears during installation
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•

Solution 1: Temporarily disable the anti-virus or anti-spyware applications
Solution 2: Temporarily disable the Virtual Private Network (VPN)
Solution 3: Turn on the product

Solution 1: Temporarily disable the anti-virus or anti-spyware applications

If the screen still appears, try uninstalling the product software, rebooting your
computer, and temporarily disabling your firewall before reinstalling the product
software. You can re-enable your firewall application after installation is complete. If
you still see firewall pop-up messages, you must always accept or allow the pop-up
messages.
For more information, see the documentation provided with the firewall software.
Cause: A firewall, anti-virus, or anti-spyware application was preventing the product
from accessing your computer.
If this did not solve the issue, try the next solution.

Solution 2: Temporarily disable the Virtual Private Network (VPN)
Solution:

Temporarily disable the VPN before proceeding with the installation.

NOTE: The product functionality will be limited during VPN sessions.
Cause: An open VPN was preventing the product from accessing your computer.
If this did not solve the issue, try the next solution.

Solution 3: Turn on the product
Solution:

Turn on the product.

Cause: The product was not turned on.

Network troubleshooting

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Troubleshooting

Solution: Uninstall the product software, and then reboot your computer.
Temporarily disable anti-virus or anti-spyware applications, and then reinstall the
product software. You can re-enable your anti-virus or anti-spyware applications after
installation is complete. If you see firewall pop-up messages, you must always accept
or allow the pop-up messages.

Chapter 13

Paper jams
To help avoid paper jams, follow these guidelines:
•
•
•
•
•
•
•

Remove printed papers from the output tray frequently.
Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a
resealable bag.
Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
Do not force paper too far forward in the input tray.
Use paper types that are recommended for the product.

This section contains the following topics:
•
•

Clear paper jams
Information on paper

Troubleshooting

Clear paper jams
Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.
To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.

2. Gently pull the paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside
the product. If you do not remove all the pieces of paper from the product,
more paper jams are likely to occur.
3. Replace the rear door. Gently push the door forward until it snaps into place.

114

Troubleshooting

4. Press OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.

Information on paper

•
•

•
•
•
•
•

Do not use paper that is too thin, that has a slick texture, or that stretches easily. It
can feed incorrectly through the paper path, causing paper jams.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag.
Do not leave unused photo paper in the input tray. The paper might start to curl, which
might reduce the quality of your printouts. Curled paper can also cause paper jams.
Always hold photo paper by the edges. Fingerprints on photo paper can reduce print
quality.
Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
Store printed photos under glass or in a storage book to prevent bleeding over time
from high humidity.

Print quality troubleshooting
Use this section to solve these print quality problems:
•
•
•
•
•
•
•
•
•

Wrong, inaccurate, or bleeding colors
Ink is not filling the text or graphics completely
The printout has a horizontal band of distortion near the bottom of a borderless print
Printouts have horizontal streaks or lines
Printouts are faded or have dull colors
Printouts seem blurry or fuzzy
Printouts have vertical streaks
Printouts are slanted or skewed
Ink streaks on the back of the paper

Print quality troubleshooting

115

Troubleshooting

The HP All-in-One is designed to work well with most paper types. Test a variety of paper
types before buying a large quantity. Find a paper type that works well and is easy to
purchase. HP papers are designed for the best quality results. In addition, follow these
tips:

Chapter 13

•
•

Paper is not picked up from the input tray
The text edges are jagged

Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this
section for help.
•

•

Colors look different than what you expected.
For example, the colors in your graphic or photo look one way on your computer
screen but print out differently, or magenta was replaced with cyan in your printout.
Colors run into each other, or look like they are smeared on the page. The edges
might have a feathering appearance instead of being sharp and defined.

Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.

Troubleshooting

•
•
•
•
•
•

Solution 1: Make sure you are using genuine HP print cartridges
Solution 2: Make sure paper is loaded correctly in the input tray
Solution 3: Check the paper type
Solution 4: Check to see if the product is in ink-backup mode
Solution 5: Check the print settings
Solution 6: Clean or replace the print cartridges

Solution 1: Make sure you are using genuine HP print cartridges
Solution:

Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using a non-HP supply will not be covered
under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:

Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 2: Make sure paper is loaded correctly in the input tray
Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too
thick.
• Load paper with the side you want to print on facing down. For example, if you
are loading glossy photo paper, load the paper with the glossy side down.
• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is
too close to the print head during printing, the ink might be smeared. This can
happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

116

Troubleshooting

For more information, see:
“Load paper” on page 34
Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.

Solution 3: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.

Troubleshooting

NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•

“Recommended papers for printing and copying” on page 32
“Information on paper” on page 115

Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.

Solution 4: Check to see if the product is in ink-backup mode
Solution: Check to see if the the product is printing in ink-backup mode, with only
one print cartridge installed.
If the product is in ink-backup mode, text and photo quality will differ from those printed
when using both print cartridges.
If you are satisfied with the print quality, continue printing in ink-backup mode. Or,
replace the missing print cartridge.
For more information, see:
•
•

“Ink-backup mode” on page 86
“Replace the print cartridges” on page 81

Cause: A print cartridge was missing and the product was printing in ink-backup
mode.
If this did not solve the issue, try the next solution.

Print quality troubleshooting

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Chapter 13

Solution 5: Check the print settings
Solution: Check the print settings.
• Check the print settings to see if the color settings are incorrect.
For example, check to see if the document is set to print in grayscale. Or, check
to see if advanced color settings such as saturation, brightness, or color tone, are
set to modify the appearance of colors.
• Check the print quality setting and make sure it matches the type of paper loaded
in the product.
You might need to choose a lower print quality setting, if colors are running into
each other. Or, choose a higher setting if you are printing a high-quality photo,
and then make sure photo paper such as HP Premium Photo Papers, is loaded
in the input tray.
NOTE: On some computer screens, colors might appear differently than they do
when printed on paper. In this case, there is nothing wrong with the product, print
settings, or print cartridges. No further troubleshooting is required.
For more information, see:
Troubleshooting

•
•

“Change the print speed or quality” on page 46
“Choose papers for printing and copying” on page 31

Cause:

The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 6: Clean or replace the print cartridges
Solution:

Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•
•
•

“Check the estimated ink levels” on page 80
“Print a self-test report” on page 94
“Clean the print cartridges” on page 88

Cause:

The print cartridges needed to be cleaned or there was insufficient ink.

Ink is not filling the text or graphics completely
Try the following solutions if the ink is not filling the text or image completely so that it
appears that parts are missing or blank.

118

Troubleshooting

•
•
•
•
•

Solution 1: Check the print settings
Solution 2: Check the paper type
Solution 3: Make sure you are using genuine HP print cartridges
Solution 4: Check the print cartridges
Solution 5: Replace the print cartridge

Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
“Set the paper type for printing” on page 45
“Change the print speed or quality” on page 46
“Print using Maximum dpi” on page 53
“Change copy speed or quality” on page 73
Troubleshooting

•
•
•
•

Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.

Solution 2: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•

“Recommended papers for printing and copying” on page 32
“Information on paper” on page 115

Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.

Solution 3: Make sure you are using genuine HP print cartridges
Solution:

Check to see if your print cartridges are genuine HP print cartridges.

Print quality troubleshooting

119

Chapter 13

Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 4: Check the print cartridges
Solution:

Check the estimated ink levels in the print cartridges.

Troubleshooting

“Check the estimated ink levels” on page 80
“Print a self-test report” on page 94
“Clean the print cartridges” on page 88

Cause:

The print cartridges needed to be cleaned or there was insufficient ink.

If this did not solve the issue, try the next solution.

Solution 5: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•

If the end of warranty date has been reached, purchase a new print cartridge.
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.

Cause:

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Troubleshooting

The print cartridge was damaged.

The printout has a horizontal band of distortion near the bottom of a borderless
print
Try the following solutions if your borderless print has a blurry band or line on the bottom
of it.
•
•
•

Solution 1: Check the paper type
Solution 2: Use a higher print quality setting
Solution 3: Rotate the image

Solution 1: Check the paper type
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.

Troubleshooting

Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•

“Recommended papers for printing and copying” on page 32
“Information on paper” on page 115

Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.

Solution 2: Use a higher print quality setting
Solution: Check the quality setting. Use a higher quality setting to increase the
amount of ink used for printing.
NOTE: For maximum dpi resolution, go to the Advanced tab, and then select
Enabled from the Maximum dpi drop-down list.
For more information, see:
•
•
•

“Change the print speed or quality” on page 46
“Print using Maximum dpi” on page 53
“Change copy speed or quality” on page 73

Cause: The print quality setting was set too low.
If this did not solve the issue, try the next solution.

Print quality troubleshooting

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Chapter 13

Solution 3: Rotate the image
Solution: If the problem persists, use the software you installed with the product or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“Change the page orientation” on page 46
Cause:

The photo image had odd hues printed near the bottom of the page.

Printouts have horizontal streaks or lines
Try the following solutions if your printout has lines, streaks, or marks on it that run across
the width of the page.

Troubleshooting

•
•
•
•
•
•

Solution 1: Make sure the paper is loaded correctly
Solution 2: Use a higher print quality setting
Solution 3: If the print cartridge was dropped, wait for it to recover
Solution 4: Clean the print cartridge nozzles
Solution 5: Check the print cartridges
Solution 6: Replace the print cartridge

Solution 1: Make sure the paper is loaded correctly
Solution:

Make sure that the paper is loaded correctly in the input tray.

For more information, see:
“Load paper” on page 34
Cause:

The paper was not loaded correctly.

The paper was not loaded correctly.
If this did not solve the issue, try the next solution.

“Change the print speed or quality” on page 46
“Print using Maximum dpi” on page 53
“Change copy speed or quality” on page 73

Cause:

The print quality or copy setting on the product was set too low.

If this did not solve the issue, try the next solution.

122

Troubleshooting

Solution 3: If the print cartridge was dropped, wait for it to recover
Solution:

Allow 30 minutes for the print cartridge to recover.

Cause: A tri-color or photo print cartridge was jarred or handled roughly during
installation.
If this did not solve the issue, try the next solution.

Solution 4: Clean the print cartridge nozzles
Solution: Check the print cartridges. If it looks as though there are fibers or dust
around the ink nozzles, clean the ink nozzle area of the print cartridge.
For more information, see:
“Clean the area around the ink nozzles” on page 91
Cause: The print cartridge nozzles needed to be cleaned.

Solution 5: Check the print cartridges
Solution:

Check the estimated ink levels in the print cartridges.

“Check the estimated ink levels” on page 80
“Print a self-test report” on page 94
“Clean the print cartridges” on page 88

Cause: The print cartridges needed to be cleaned or there was insufficient ink.
If this did not solve the issue, try the next solution.

Solution 6: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.

Print quality troubleshooting

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Troubleshooting

If this did not solve the issue, try the next solution.

Chapter 13

Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•

Cause:

The print cartridge was damaged.

Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.

Troubleshooting

•
•
•
•
•
•

Solution 1: Check the print settings
Solution 2: Check the paper type
Solution 3: If you are making a copy, place a protective sheet on the glass
Solution 4: Clean the glass
Solution 5: Check the print cartridges
Solution 6: Replace the print cartridge

“Set the paper type for printing” on page 45
“Change the print speed or quality” on page 46
“Print using Maximum dpi” on page 53
“Change copy speed or quality” on page 73

Cause:

The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Troubleshooting

NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.
For more information, see:
•
•

“Recommended papers for printing and copying” on page 32
“Information on paper” on page 115

Cause: The wrong kind of paper was loaded in the input tray.
If this did not solve the issue, try the next solution.

Solution 3: If you are making a copy, place a protective sheet on the glass
Solution: If you are making a copy, try placing one or more clear plastic sheet
protectors directly on the glass, and then place the original print side down on top of
the sheet protectors.
Cause: The quality of the original was poor.

Troubleshooting

If this did not solve the issue, try the next solution.

Solution 4: Clean the glass
Solution:

Clean the glass and lid backing.

For more information, see:
•
•

“Clean the lid backing” on page 95
“Clean the glass” on page 95

Cause: Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
If this did not solve the issue, try the next solution.

Solution 5: Check the print cartridges
Solution:

Check the estimated ink levels in the print cartridges.

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self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
For more information, see:
•
•
•

“Check the estimated ink levels” on page 80
“Print a self-test report” on page 94
“Clean the print cartridges” on page 88

Cause:

The print cartridges needed to be cleaned or there was insufficient ink.

If this did not solve the issue, try the next solution.

Solution 6: Replace the print cartridge
Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Troubleshooting

Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•

Cause:

The print cartridge was damaged.

Printouts seem blurry or fuzzy
Try the following solutions if your printout is not sharp or unclear.

TIP: After reviewing the solutions in this section, you can go to HP's website to see
if there is additional troubleshooting help. For more information, go to: www.hp.com/
support.
•
•
•

Solution 1: Check the print settings
Solution 2: Use a higher quality image
Solution 3: Print the image in a smaller size

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Troubleshooting

For more information, see:
•
•
•
•

“Set the paper type for printing” on page 45
“Change the print speed or quality” on page 46
“Print using Maximum dpi” on page 53
“Change copy speed or quality” on page 73

Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.

Solution 2: Use a higher quality image
Solution:

Use a higher resolution image.

If you are printing a photo or graphic,and the resolution is too low, it will be blurry or
fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Troubleshooting

Cause: The resolution of the image was low.
If this did not solve the issue, try the next solution.

Solution 3: Print the image in a smaller size
Solution:

Reduce the size of the image and then print it.

If you are printing a photo or graphic, and the print size is set too high, it will be blurry
or fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when
printed.
Cause: The image was printed in a larger size.

Printouts have vertical streaks
Solution: HP recommends that you use HP papers or any other paper type that is
appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing
images, use HP Advanced Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag on a flat
surface in a cool, dry place. When you are ready to print, remove only the paper you
plan to use immediately. When you have finished printing, return any unused photo
paper to the plastic bag. This will prevent the photo paper from curling.
NOTE: There is no problem with the ink supplies and replacing the print
cartridges is unnecessary.

Print quality troubleshooting

127

Chapter 13

For more information, see:
•
•

“Recommended papers for printing and copying” on page 32
“Information on paper” on page 115

Cause:

The wrong kind of paper was loaded in the input tray.

Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
•
•

Solution 1: Make sure the paper is loaded correctly
Solution 2: Make sure only one type of paper is loaded
Solution 3: Ensure that the rear door is securely installed

Solution 1: Make sure the paper is loaded correctly
Solution:

Make sure that the paper is loaded correctly in the input tray.

For more information, see:
“Load paper” on page 34
Troubleshooting

Cause:

The paper was not loaded correctly.

If this did not solve the issue, try the next solution.

Solution 2: Make sure only one type of paper is loaded
Solution:
Cause:

Load only one type of paper at a time.
More than one type of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: Ensure that the rear door is securely installed
Solution:

Make sure that the rear door is securely installed.

If you removed the rear door to clear a paper jam, replace it. Gently push the door
forward until it snaps into place.

Cause:

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Troubleshooting

The rear door was not securely installed.

Ink streaks on the back of the paper
Try the following solutions if there is smeared ink on the back of your printout.
•
•

Solution 1: Print on a page of plain paper
Solution 2: Wait while the ink dries

Solution 1: Print on a page of plain paper
Solution: Print one or several pages of plain paper to soak up any excess ink in
the product.
To remove excess ink using plain paper
1. Load several sheets of plain paper in the input tray.
2. Wait five minutes.
3. Print a document with little or no text.
4. Check the back of the paper for ink. If there is still ink on the back of the paper,
try printing on another page of plain paper.

If this did not solve the issue, try the next solution.

Solution 2: Wait while the ink dries
Solution: Wait at least thirty minutes for the ink inside the product to dry, then try
the print job again.
Cause: The excess ink in the product needed to dry out.

Paper is not picked up from the input tray
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•

Solution 1: Make sure the paper is loaded correctly
Solution 2: Check the print settings
Solution 3: Clean the rollers
Solution 4: Contact HP support for service

Solution 1: Make sure the paper is loaded correctly
Solution:

Make sure that the paper is loaded correctly in the input tray.

For more information, see:
“Load paper” on page 34
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.

Print quality troubleshooting

129

Troubleshooting

Cause: Ink accumulated inside the product, where the back of the paper rests
during printing.

Chapter 13

Solution 2: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
•

“Set the paper type for printing” on page 45
“Change the print speed or quality” on page 46
“Print using Maximum dpi” on page 53
“Change copy speed or quality” on page 73

Cause:

The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 3: Clean the rollers
Troubleshooting

Solution:

Clean the rollers.

Make sure you have the following materials available:
•
•

A lint-free cloth, or any soft material that will not come apart or leave fibers.
Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).

To clean the rollers
1. Turn off the product and remove the power cord.
2. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.

3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess
water from it.
4. Clean the rubber rollers to remove any dust or dirt buildup.
5. Replace the rear door. Gently push the door forward until it snaps into place.
6. Plug the power cord back in, and turn on the product.
7. Try to print again.
Cause:

The rollers were dirty and needed to be cleaned.

If this did not solve the issue, try the next solution.

130

Troubleshooting

Solution 4: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.

The text edges are jagged
Try the following solutions if the text in your printouts is not sharp and the edges are rough.
•
•

Solution 1: Use TrueType or OpenType fonts
Solution 2: Align the print cartridges

Solution: Use TrueType or OpenType fonts to ensure that the product is able to
print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.

TrueType icon

OpenType icon

Cause: The font was a custom size.
Some software applications offer custom fonts that have jagged edges when enlarged
or printed. Also, if you want to print bitmapped text, it might have jagged edges when
enlarged or printed.
If this did not solve the issue, try the next solution.

Solution 2: Align the print cartridges
Solution:

Align the print cartridges.

For more information, see:
“Align the print cartridges” on page 87
Cause: The print cartridges needed to be aligned.

Print troubleshooting
Use this section to solve these printing problems:

Print troubleshooting

131

Troubleshooting

Solution 1: Use TrueType or OpenType fonts

Chapter 13

•
•
•
•
•
•
•
•
•
•

Envelopes print incorrectly
Borderless printing produces unexpected results
The product is not responding
The product prints meaningless characters
Nothing happens when I try to print
The pages in my document came out in the wrong order
The margins are not printing as expected
Text or graphics are cut off at the edge of the page
A blank page came out while printing
Ink is spraying the inside of the product when I print a photo

Envelopes print incorrectly
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.

Troubleshooting

•
•
•

Solution 1: Load the stack of envelopes correctly
Solution 2: Check the envelope type
Solution 3: Tuck the flaps to avoid paper jams

Solution 1: Load the stack of envelopes correctly
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.

For more information, see:
“Load envelopes” on page 38
Cause:

A stack of envelopes was loaded incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the envelope type
Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause:

132

Troubleshooting

The wrong type of envelope was loaded.

If this did not solve the issue, try the next solution.

Solution 3: Tuck the flaps to avoid paper jams
Solution:

To avoid paper jams, tuck the flaps inside the envelopes.

Cause: The flaps might get caught in the rollers.

Borderless printing produces unexpected results
Solution: Try printing the image from the photo imaging software that came with
the product.
Cause: Printing a borderless image from a non-HP software application produced
unexpected results.

Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•
•
•
•

Solution 1: Turn on the product
Solution 2: Load paper in the input tray
Solution 3: Select the correct printer
Solution 4: Check the printer driver status
Solution 5: Wait until the product completes the current operation
Solution 6: Remove all cancelled print jobs from the queue
Solution 7: Clear the paper jam
Solution 8: Make sure the print carriage can move freely
Solution 9: Check the connection from the product to your computer
Solution 10: Reset the product

Solution 1: Turn on the product
Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.

Solution 2: Load paper in the input tray
Solution:

Load paper in the input tray.

For more information, see:
“Load full-size paper or small-size photo paper” on page 34
Cause: The product was out of paper.
Print troubleshooting

133

Troubleshooting

The product is not responding

Chapter 13

If this did not solve the issue, try the next solution.

Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.

TIP: You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause:

The product was not the selected printer.

If this did not solve the issue, try the next solution.

Solution 4: Check the printer driver status
Solution:
printing.

The printer driver status might have changed to either offline or stop

Troubleshooting

To check the printer driver status
▲ In the HP Solution Center, click the Status tab.
Cause:

The status of the printer driver had changed.

If this did not solve the issue, try the next solution.

Solution 5: Wait until the product completes the current operation
Solution: If the product is performing another task such as copying or scanning,
your print job will be delayed until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause:

The product was busy with another task.

If this did not solve the issue, try the next solution.

134

Troubleshooting

From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
•

Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
Shut down the product, restart the computer, and then restart the product.

Cause: A deleted print job was in the queue.
If this did not solve the issue, try the next solution.

Solution 7: Clear the paper jam
Solution:

Clear the paper jam.

For more information, see:
“Clear paper jams” on page 114
Cause: The product had a paper jam.

Solution 8: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print cartridge carriage will move freely from one side of the printer to the other. Do
not try to force it to move if it is hung up on something.
CAUTION: Be careful not to force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
“Carriage stall” on page 216
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.

Solution 9: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wireless connection, make sure that
the connection is active and the product is turned on.

Print troubleshooting

135

Troubleshooting

If this did not solve the issue, try the next solution.

Chapter 13

The computer was not communicating with the product.

Troubleshooting

If this did not solve the issue, try the next solution.

Solution 10: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:

The product experienced an error.

The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•

Solution 1: Reset the product
Solution 2: Print a previously saved version of the document

Solution 1: Reset the product
Solution: Turn off the product and your computer for 60 seconds, then turn them
both on and try printing again.
Cause:

There was no available memory in the product.

If this did not solve the issue, try the next solution.

Solution 2: Print a previously saved version of the document
Solution: Try printing another document from the same software application. If this
works, then try printing a previously saved version of the document that is not corrupt.
136

Troubleshooting

Cause: The document was corrupt.

Nothing happens when I try to print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Solution 1: Turn on the product
Solution 2: Load paper in the input tray
Solution 3: Select the correct printer
Solution 4: Check the printer driver status
Solution 5: Wait until the product completes the current operation
Solution 6: Remove all cancelled print jobs from the queue
Solution 7: Clear the paper jam
Solution 8: Make sure the print carriage can move freely
Solution 9: Check the connection from the product to your computer
Solution 10: Reset the product

Solution 2: Load paper in the input tray
Solution:

Load paper in the input tray.

For more information, see:
“Load full-size paper or small-size photo paper” on page 34
Cause: The product was out of paper.
If this did not solve the issue, try the next solution.

Solution 3: Select the correct printer
Solution: Make sure you have selected the correct printer in your software
application.
TIP: You can set the product as the default printer to ensure that the printer is
automatically selected when you select Print in the File menu of your different
software applications.
Cause: The product was not the selected printer.

Print troubleshooting

137

Troubleshooting

•
•
•
•
•
•
•
•
•
•

Chapter 13

If this did not solve the issue, try the next solution.

Solution 4: Check the printer driver status
Solution:
printing.

The printer driver status might have changed to either offline or stop

To check the printer driver status
▲ In the HP Solution Center, click the Status tab.
Cause:

The status of the printer driver had changed.

If this did not solve the issue, try the next solution.

Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the product display to see if there are any
messages.
Cause:

The product was busy with another task.

If this did not solve the issue, try the next solution.

Solution 6: Remove all cancelled print jobs from the queue
Solution: A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
•

Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
Shut down the product, restart the computer, and then restart the product.

Cause:

A deleted print job was in the queue.

If this did not solve the issue, try the next solution.

Solution 7: Clear the paper jam
Solution:

Clear the paper jam.

For more information, see:
“Clear paper jams” on page 114
Cause:

138

Troubleshooting

The product had a paper jam.

If this did not solve the issue, try the next solution.

If the connections are secure, and nothing has printed several minutes after you sent
a print job to the product, check the status of the product. In the HP Photosmart
Software, click Settings, and then click Status.
Cause: The computer was not communicating with the product.
If this did not solve the issue, try the next solution.

Print troubleshooting

139

Troubleshooting

If this did not solve the issue, try the next solution.

Chapter 13

Solution 10: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
Cause:

The product experienced an error.

The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes
printing, the pages will be in correct order.
For more information, see:
“Print a multiple-page document in reverse order” on page 57
Cause: The print settings were set to print the first page of your document first.
Because of the way the paper feeds through the product, the first page will be print
side up at the bottom of the stack.

The margins are not printing as expected
Troubleshooting

Solution 1: Check the printer margins
Solution 2: Verify the paper size setting
Solution 3: Load the stack of paper correctly
Solution 4: Load a stack of envelopes correctly in the input tray

Solution 1: Check the printer margins
Solution:

Check the printer margins.

Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause:

The margins were not set correctly in your software application.

If this did not solve the issue, try the next solution.

140

Troubleshooting

Solution 2: Verify the paper size setting
Solution: Verify that you have selected the proper paper size setting for your
project. Make sure that you have loaded the correct paper size in the input tray.
Cause: The paper size setting might not have been set correctly for the project you
were printing.
If this did not solve the issue, try the next solution.

Solution 3: Load the stack of paper correctly
Solution: Remove the stack of paper from the input tray, reload the paper, and then
slide the paper width guide inward until it stops at the edge of the paper.
For more information, see:
“Load envelopes” on page 38
Cause: The paper guides were not positioned correctly.

Solution 4: Load a stack of envelopes correctly in the input tray
Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.
Make sure that you remove all paper from the input tray before loading the envelopes.

For more information, see:
“Load envelopes” on page 38
Cause: A stack of envelopes was loaded incorrectly.

Text or graphics are cut off at the edge of the page
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•

Solution 1: Check the margin settings
Solution 2: Check the layout of the document
Solution 3: Load the stack of papers correctly

Print troubleshooting

141

Troubleshooting

If this did not solve the issue, try the next solution.

Chapter 13

•

Solution 4: Try printing with borders

Solution 1: Check the margin settings
Solution:

Check the printer margins.

Cause:

The margins were not set correctly in your software application.

If this did not solve the issue, try the next solution.

Solution 2: Check the layout of the document
Solution: Make sure the layout of the document you are trying to print fits on a paper
size supported by the product.
To preview the print layout
1. Load the correct paper size into the input tray.
2. Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
3. Check the graphics in the document to make sure that the current size fits within
the printable area of the product.
4. Cancel the print job if the graphics do not fit in the printable area of the page.

TIP: Some software applications allow you to scale the document to fit the paper
size currently selected. Additionally, you can scale the size of a document from
the print Properties dialog box.
Cause: The size of the document you were printing was larger than the paper
loaded in the input tray.
If this did not solve the issue, try the next solution.

Solution 3: Load the stack of papers correctly
Solution:

142

Troubleshooting

If the paper is misfeeding, it could cause parts of the document to cut off.

Remove the stack of paper from the input tray, and then reload the paper.
For more information, see:
“Load full-size paper or small-size photo paper” on page 34
Cause: The paper was loaded incorrectly.
If this did not solve the issue, try the next solution.

Solution 4: Try printing with borders
Solution:

Try printing with borders by turning off the borderless option.

For more information, see:
“Print a borderless image” on page 50

A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•

Solution 1: Remove any extra pages or lines at the end of the document
Solution 2: Load paper in the input tray
Solution 3: Check the print cartridge

Solution 1: Remove any extra pages or lines at the end of the document
Solution: Open the document file in your software application and remove any extra
pages or lines at the end of the document.
Cause: The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.

Solution 2: Load paper in the input tray
Solution: If the product has only a few sheets remaining, load more paper in the
input tray. If there is plenty of paper in the input tray, remove the paper, tap the stack
of paper against a flat surface, and reload the paper into the input tray.
For more information, see:
“Load full-size paper or small-size photo paper” on page 34
Cause: The product picked up two sheets of paper.
If this did not solve the issue, try the next solution.

Print troubleshooting

143

Troubleshooting

Cause: Borderless printing was enabled. By selecting the Borderless option, your
printed photo was enlarged and centered to fit the printable area of the page.
Depending on the relative sizes of the digital photo and the paper on which you are
printing, this could result in some parts of the image being cropped.

Chapter 13

Solution 3: Check the print cartridge
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.

Troubleshooting

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Cause: The protective plastic tape was only partially removed from the print
cartridge.

Ink is spraying the inside of the product when I print a photo
Solution: Make sure you load photo paper in the input tray before you print a
borderless print job.
For more information, see:
“Load full-size paper or small-size photo paper” on page 34
Cause: You were using the wrong paper type. The borderless print settings require
you to print on photo paper.

Memory card troubleshooting
Use this section to solve these memory card problems:
•
•

144

My memory card no longer works in my digital camera
The Photo light next to the memory card slots is blinking

Troubleshooting

•
•
•
•

The On button is blinking
The product does not read the memory card
The photos on the memory card do not transfer to my computer
Solution 5: To map the memory card to a network drive in windows

My memory card no longer works in my digital camera
Solution: Reformat your memory card in your camera or format your memory card
on a Windows computer by selecting the FAT format. For more information, see the
documentation that came with your digital camera.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
Digital cameras and other products use the FAT (FAT16 or FAT12) format and cannot
recognize a FAT32 formatted card.

Solution: Do not pull out the memory card while the Photo light is flashing. A
flashing light means the product is accessing the memory card. Wait until the light
remains solid. Removing a memory card while it is being accessed might corrupt
information on the card or damage the product and card.
For more information, see:
“Insert a memory card” on page 63
Cause: The product was reading the memory card.

The On button is blinking
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•

Solution 1: Remove and reinsert the memory card
Solution 2: Remove the additional memory card

Solution 1: Remove and reinsert the memory card
Solution: Remove and reinsert the memory card. You might have inserted it
incorrectly. Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the problem continues, the memory card might be defective.
For more information, see:
“Insert a memory card” on page 63
Cause: The product detected an error with the memory card.
If this did not solve the issue, try the next solution.

Memory card troubleshooting

145

Troubleshooting

The Photo light next to the memory card slots is blinking

Chapter 13

Solution 2: Remove the additional memory card
Solution:
at a time.

Remove one of the memory cards. You can use only one memory card

For more information, see:
“Insert a memory card” on page 63
Cause:

You had inserted more than one memory card.

The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•

Solution 1: Insert the memory card properly
Solution 2: Insert the memory card fully into the appropriate slot on the product
Solution 3: Remove the additional memory card
Solution 4: Reformat the memory card in your digital camera

Troubleshooting

Solution 1: Insert the memory card properly
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause:

The memory card was inserted backwards or upside down.

If this did not solve the issue, try the next solution.

Solution 2: Insert the memory card fully into the appropriate slot on the product
Solution: Make sure you fully insert the memory card into the appropriate slot on
the product.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The memory card was not fully inserted in the appropriate slot on the
product.
If this did not solve the issue, try the next solution.

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Troubleshooting

Solution 3: Remove the additional memory card
Solution:

You can insert only one memory card at a time.

If more than one memory card is inserted, the green Photo light (near the memory
card slots) will blink rapidly, and an error message will appear on the computer screen.
Remove the additional memory card to resolve the problem.
Cause: You had inserted more than one memory card.
If this did not solve the issue, try the next solution.

Solution 4: Reformat the memory card in your digital camera
Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.

CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: The memory card file system was corrupted.

The photos on the memory card do not transfer to my computer
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•

Solution 1: Install the product software
Solution 2: Turn on the product
Solution 3: Turn on the computer
Solution 4: Check the connection from the product to your computer

Solution 1: Install the product software
Solution: Install the product software that came with the product. If it is installed,
restart your computer.
To install the product software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the product software.
3. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
Cause: The product software was not installed.

Memory card troubleshooting

147

Troubleshooting

If the file system on the card is corrupt, reformat the memory card in your digital
camera. For more information, see the documentation that came with your digital
camera.

Chapter 13

If this did not solve the issue, try the next solution.

Solution 2: Turn on the product
Solution:
Cause:

Turn on the product.
The product was turned off.

If this did not solve the issue, try the next solution.

Solution 3: Turn on the computer
Solution:
Cause:

Turn on the computer
The computer was turned off.

If this did not solve the issue, try the next solution.

Solution 4: Check the connection from the product to your computer
Troubleshooting

Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wireless connection, make sure that
the connection is active and the product is turned on.

For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause:

148

Troubleshooting

The product was not properly connected to the computer.

Solution 5: To map the memory card to a network drive in windows

To map the network drive
1. Turn on the product.
2. Print a network configuration page to get the name and IP address of the unit.
a. Press Setup.
b. Use the arrow keys to select Network.
c. Press OK.
d. Press Drive to view Network Settings.
e. Press OK to print the network configuration page.
f. Press OK until the main screen appears.
3. Right-click My Computer and then click Map Network Drive.
A Map Network Drive dialog box opens.
4. In the Drive dialog box, select an available drive letter.
5. In the Path or Folder text box, type the following:
\\< hostname of the unit from the network configuration page
>\Memory_Card
NOTE: Do not use Browse.
6. Select Reconnect at logon.
7. Click OK or Finish.
Cause: The memory card was not mapped to a network drive.

Scan troubleshooting
Use this section to solve these scan problems:
•
•
•
•
•
•
•
•
•
•

Scan halts
Scan fails
Scan fails because of insufficient computer memory
Scanned image is blank
Scanned image is incorrectly cropped
Scanned image has incorrect page layout
Scanned image shows dotted lines instead of text
Text format is incorrect
Text is incorrect or missing
The scan feature does not work

Scan halts
Solution:

Turn off the product and then turn it back on.

If this does not work, try changing the scan to a lower resolution.

Scan troubleshooting

149

Troubleshooting

Solution:

Chapter 13

Cause:

The computer system resources might have been low.

Scan fails
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•

Solution 1: Turn on your computer
Solution 2: Connect your computer to the product with a standard USB cable
Solution 3: Install the HP Photosmart Software
Solution 4: Start the HP Photosmart Software

Solution 1: Turn on your computer
Solution:
Cause:

Turn on your computer.
The computer was not turned on.

If this did not solve the issue, try the next solution.
Troubleshooting

Solution 2: Connect your computer to the product with a standard USB cable
Solution:

Connect your computer to the product with a standard USB cable.

For more information, see the Start Here guide.
Cause:

Your computer was not connected to the product by a USB cable.

If this did not solve the issue, try the next solution.

Solution 3: Install the HP Photosmart Software
Solution:

Insert the HP Photosmart installation CD and install the software.

For more information, see the Start Here guide.
Cause:

The HP Photosmart software might not have been installed.

If this did not solve the issue, try the next solution.

Solution 4: Start the HP Photosmart Software
Solution:
Cause:

Start the software you installed with the product and try scanning again.
The HP Photosmart Software was installed, but was not running.

Scan fails because of insufficient computer memory
Solution: Close all programs that are not in use. This includes programs that run
in the background, such as screen savers and virus checkers. If you turn off your virus
checker, remember to turn it back on after you finish your scan.

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Troubleshooting

If this does not work, it might help to restart your computer. Some programs do not
release memory when you close them. Restarting your computer will clear the
memory.
If this problem occurs frequently, or if you encounter memory problems while using
other programs, you might need to add more memory to your computer. See the user
guide that came with your computer for more information.
Cause: Too many programs were running on your computer.

Scanned image is blank
Load your original print side down on the right front corner of the glass.

Troubleshooting

Solution:

Cause: The original was placed incorrectly on the glass.

Scanned image is incorrectly cropped
Solution: The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause: The software was set to automatically crop scanned pictures.

Scanned image has incorrect page layout
Solution:

Turn off autocropping in the software to retain the page layout.

Cause: Automatic cropping was changing the page layout.

Scanned image shows dotted lines instead of text
Solution:

Make a black-and-white copy of the original and then scan the copy.

Cause: If you used the Text image type to scan text that you planned to edit, the
scanner might not have recognized color text. The Text image type scans at 300 x 300
dpi, in black and white.
Scan troubleshooting

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Chapter 13

If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.

Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
as multiple columns from a newsletter, by putting the text in different frames (boxes)
in the destination application. In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause:

The scan document settings were incorrect.

Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Troubleshooting

•
•
•

Solution 1: Adjust the brightness in the software
Solution 2: Clean the glass and lid
Solution 3: Select the correct OCR language

Solution 1: Adjust the brightness in the software
Solution:
Cause:

Adjust the brightness in the software, and then rescan the original.
The brightness was not set correctly.

If this did not solve the issue, try the next solution.

Solution 2: Clean the glass and lid
Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
For more information, see:
•
•

“Clean the lid backing” on page 95
“Clean the glass” on page 95

Solution 3: Select the correct OCR language
Solution:

152

Troubleshooting

Select the correct OCR language in the software.

NOTE: If you are using HP Photosmart Essential, the Optical Character
Recognition (OCR) software might not be installed on your computer. To install
the OCR software, you must re-insert the software disk and select OCR under the
Custom installation options.
Cause: The scan document settings were not set to the correct optical character
recognition (OCR) language. The OCR language tells the software how to interpret
the characters it sees in the original image. If the OCR language does not match the
language in the original, the scanned text might be incomprehensible.

The scan feature does not work
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Solution 1: Turn on the computer
Solution 2: Check the cables
Solution 3: Install or reinstall the HP Photosmart Software
Troubleshooting

•
•
•

Solution 1: Turn on the computer
Solution:

Turn on the computer.

Cause: The computer was turned off.
If this did not solve the issue, try the next solution.

Solution 2: Check the cables
Solution: Check the cables that connect the product to your computer.If the product
is connected to the computer through a wireless connection, make sure that the
connection is active and the product is turned on.
Cause: The product was not connected to the computer.
If this did not solve the issue, try the next solution.

Solution 3: Install or reinstall the HP Photosmart Software
Solution:

Install or reinstall the software that came with the product.

Cause: The software that came with the product was not installed or was not
running.

Copy troubleshooting
Use this section to solve these copy problems:
•
•

Nothing happens when I try to copy
Parts of the original do not appear or are cut off
Copy troubleshooting

153

Chapter 13

•
•
•
•

Resize to Fit is not working as expected
The image is cropped when I make a borderless copy
The printout is blank
A borderless copy has white space around the edges

Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•

Solution 1: Turn on the product
Solution 2: Place the original correctly on the glass
Solution 3: Wait until the product completes the current operation
Solution 4: The product does not support the paper or envelope
Solution 5: Clear the paper jam

Solution 1: Turn on the product
Troubleshooting

Solution: Look at the On button located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause:

The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Place the original correctly on the glass
Solution: Load the original print side down on the right front corner of the glass as
shown below.

Cause:

The original was placed incorrectly on the glass.

If this did not solve the issue, try the next solution.

154

Troubleshooting

Solution 3: Wait until the product completes the current operation
Solution:

Check the On light. If it is blinking, the product is busy.

Cause: The product was busy copying or printing.
If this did not solve the issue, try the next solution.

Solution 4: The product does not support the paper or envelope
Solution: Do not use the product to copy onto envelopes or other papers it does
not support.
For more information, see:
“Recommended papers for printing and copying” on page 32
Cause: The product did not recognize the paper type.
If this did not solve the issue, try the next solution.

Solution:
product.

Troubleshooting

Solution 5: Clear the paper jam
Clear the paper jam and remove any torn paper that remains in the

For more information, see:
“Clear paper jams” on page 114
Cause: The product had a paper jam.

Parts of the original do not appear or are cut off
Solution: Load the original print side down on the right front corner of the glass as
shown below.

Cause: The original was placed incorrectly on the glass.

Copy troubleshooting

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Chapter 13

Resize to Fit is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•

Solution 1: Scan, enlarge, and then print a copy
Solution 2: Place the original correctly on the glass
Solution 3: Wipe the glass and the back of the document lid

Solution 1: Scan, enlarge, and then print a copy
Solution: Resize to Fit can only enlarge the original up to the maximum percentage
allowed by your model. For example, 200% might be the maximum enlargement
percentage allowed by your model. Enlarging a passport photo by 200% might not
enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer,
resize the image in the HP scanning software, and then print a copy of the enlarged
image.
Cause:

You were trying to increase the size of an original that was too small.

Troubleshooting

If this did not solve the issue, try the next solution.

Solution 2: Place the original correctly on the glass
Solution: Load the original print side down on the right front corner of the glass as
shown below.

Cause:

The original was placed incorrectly on the glass.

If this did not solve the issue, try the next solution.

156

Troubleshooting

Solution 3: Wipe the glass and the back of the document lid
Solution: Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
For more information, see:
•
•

“Clean the glass” on page 95
“Clean the lid backing” on page 95

Cause: Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.

The image is cropped when I make a borderless copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Solution 1: Use Resize to Fit to enlarge the photo
Solution 2: Use Resize to Fit to reduce the original to fit on the paper

Solution 1: Use Resize to Fit to enlarge the photo
Solution: If you want to enlarge a photo to fit a full-size page without cropping the
edges, use Resize to Fit.
For more information, see:
“Resize an original to fit onto letter or A4 paper” on page 75
Cause: The product cropped some of the image around the margins of the copy to
achieve a borderless print without changing the proportions of the original.
If this did not solve the issue, try the next solution.

Solution 2: Use Resize to Fit to reduce the original to fit on the paper
Solution: If your original is larger than the paper in the input tray, use the Resize
to Fit feature to reduce your original to fit on the paper in the input tray.
For more information, see:
“Resize an original to fit onto letter or A4 paper” on page 75
Cause: The original was larger than the paper in the input tray.

The printout is blank
Solution: Load the original print side down on the right front corner of the glass as
shown below.

Copy troubleshooting

157

Troubleshooting

•
•

Chapter 13

Cause:

The original was placed incorrectly on the glass.

A borderless copy has white space around the edges
Troubleshooting

Solution 1: Scan, resize, and print the image
Solution 2: Use photo paper to make borderless copies

Solution 1: Scan, resize, and print the image
Solution: When you make a borderless copy of a very small original, the product
enlarges the original up to a maximum percentage. This might leave white space
around the edges. (The maximum percentage varies by model.)
Depending on the size of the borderless copy you are trying to make, the minimum
size of the original varies. For example, you cannot enlarge a passport photo to create
a letter-size borderless copy.
If you want to make a borderless copy of a very small original, scan the original into
the computer, resize the image, and then print a borderless copy of the enlarged
image.
Cause:

You were trying to make a borderless copy of a very small original.

If this did not solve the issue, try the next solution.

Solution 2: Use photo paper to make borderless copies
Solution:

Use photo paper to make borderless copies.

For more information, see:
•
•

“Load full-size paper or small-size photo paper” on page 34
“Recommended papers for printing and copying” on page 32

Cause:

158

Troubleshooting

You were trying to make a borderless copy without using photo paper.

Errors
If the product has an error, the lights on the product might flash, or an error message
might appear on your computer screen.
This section contains the following topics:
•
•
•
•
•
•

Product messages
File messages
General user messages
Paper messages
Power and connection messages
Print cartridge messages

Product messages
The following is a list of product-related error messages:
Carriage jam
Product stall error
Mechanism error
Carriage blocked
Door open
Firmware revision mismatch
Memory is full
Scanner failure
Scan errors
Unable to print
Product might not be correctly installed
Product was not found
Product could not find available scan destinations
Required software component was not found or was incorrectly installed
Error occurred while communicating with the product
Missing HP Photosmart Software

Troubleshooting

•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Carriage jam
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•

Solution 1: Clear the paper jam from the rear door
Solution 2: Clear the paper jam from the front
Solution 3: Make sure the print carriage can move freely
Solution 4: Verify that the product is properly connected to a power source
Solution 5: Print a self-test report
Solution 6: Reset the product
Solution 7: Contact HP support for service

Errors

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Chapter 13

Solution 1: Clear the paper jam from the rear door
Solution:

Clear the paper jam from the rear door.

For more information, see:
“Clear paper jams” on page 114
Cause:

The product had a paper jam.

If this did not solve the issue, try the next solution.

Solution 2: Clear the paper jam from the front
Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Gently remove any paper that is stuck between the rollers, and then
turn on the product again.

Troubleshooting

If this did not solve the issue, try the next solution.
Cause:

Paper was stuck in the front rollers.

If this did not solve the issue, try the next solution.

Solution 3: Make sure the print carriage can move freely
Solution: Unplug the power cable if it is not already unplugged. Check to see if the
print cartridge carriage will move freely from one side of the printer to the other. Do
not try to force it to move if it is hung up on something.
CAUTION: Be careful not to force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
For more information, see:
“Carriage stall” on page 216
Cause:

The print carriage had stalled.

If this did not solve the issue, try the next solution.

160

Troubleshooting

Solution 4: Verify that the product is properly connected to a power source
Solution:

Verify that the product is properly connected to a suitable power source.

Troubleshooting

To verify the product is connected to a suitable power source
1. Make sure that you are using the power cord provided with the product.
2. If the product is connected to a computer, make sure the computer has a
grounded (three-prong) power plug.
3. Make sure the power cord is firmly connected to both the product and the power
adaptor.
4. Plug the power cord directly into a power outlet.

Power connection

Power cord and adaptor

Power outlet

5. Try to print from your computer.
If the product prints when plugged directly into a power outlet while disconnected
from any power strips or surge suppressors, the power strip or surge suppressor
might not be allowing sufficient voltage to reach the product.
6. If the product cannot print and the print carriage is still stalled, contact HP support
for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause: There might not be sufficient voltage for the product.
If this did not solve the issue, try the next solution.

Errors

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Chapter 13

Solution 5: Print a self-test report
Solution:

Print a self-test report to see if the product can print.

To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Start Copy Color button.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.

Troubleshooting

The error was false.

If this did not solve the issue, try the next solution.

Solution 6: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
To reset the product
1. Remove all paper loaded in the input tray.
2. Make sure that the product is turned on and remove the USB cable from the back
of the product.
162

Troubleshooting

3. Open the print cartridge door.

The print carriage should move to the far right side of the product.
Remove the print cartridges and keep them aside carefully.
Close the print cartridge door.
Disconnect the power cord from the product and wait for 60 seconds.
Reconnect the power cord to the product.
Turn on the product by pressing the On button.
Open the print cartridge door.
Troubleshooting

4.
5.
6.
7.
8.
9.

The print carriage should move to the far right side of the product.
10. Reinsert the print cartridges in the appropriate slots.
11. Close the print cartridge door.
12. Load paper in the input tray.
13. If prompted, print a cartridge calibration page, and then scan it.
Cause: The product experienced an error and had to be reset.
If this did not solve the issue, try the next solution.

Solution 7: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.

Errors

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Chapter 13

Product stall error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•

Solution 1: Reset the product
Solution 2: Contact HP support

Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause:

You needed to reset the product.

If this did not solve the issue, try the next solution.

Solution 2: Contact HP support
Solution:

Contact HP support for service.

Troubleshooting

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause:

There was a problem with the product.

Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•

Solution 1: Clear the paper jam
Solution 2: Remove objects that are blocking the print carriage

Solution 1: Clear the paper jam
Solution:
product.

Clear the paper jam and remove any torn paper that remains in the

For more information, see:
“Clear paper jams” on page 114
Cause:

The product had a paper jam.

If this did not solve the issue, try the next solution.

Solution 2: Remove objects that are blocking the print carriage
Solution: Lower the print cartridge door to access the print carriage area. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
off the product and then turn it on again.
164

Troubleshooting

Cause: The print carriage was blocked.

Carriage blocked

Troubleshooting

Solution: Turn off the product and open the print cartridge door to access the print
carriage area. Remove any objects that are blocking the print carriage (including any
packing materials), and then turn on the product again.

Follow the prompts on the display to continue.
Cause: The print carriage was blocked.

Door open
Solution:

Close the print cartridge door.

Cause: The print cartridge door was open.

Firmware revision mismatch
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
Errors

165

Chapter 13

If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.

Memory is full
Solution:
Cause:

Try making fewer copies at a time.
The document you were copying exceeded the memory of the product.

Scanner failure
Solution: Turn off the product and then turn it on again. Restart your computer and
then try to scan again.

Troubleshooting

If the problem persists, try plugging the power cord directly into a power outlet rather
than a surge protector or power strip. If the problem continues, contact HP support.
Go to www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause:

The product was busy or an unknown cause interrupted your scan.

Scan errors
Review this section if you receive an error such as one of the following:
•
•
•
•
•

An error occurred communicating with the scanning device.
The scanning device could not be initialized.
The scanning device could not be found.
An internal error has occurred.
The computer cannot communicate with the scanning device.
NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is
functioning correctly. If you cannot make a copy, see “Troubleshooting” on page 99
for more troubleshooting information.

Try each of the following solutions separately. After completing the steps for each
solution, try to scan again. If the product still does not work, then go to the next solution.
•
•
•
•
•
•
•
•
•

166

Solution 1: Verify if the software is installed correctly
Solution 2: Refresh the Windows Device Manager
Solution 3: Verify if the Digital Imaging Monitor is running
Solution 4: Check the status of the product in the HP Solution Center
Solution 5: Check the power supply
Solution 6: Check the USB connection between the product and the computer
Solution 7: Try scanning with Windows Image Acquisition (WIA)
Solution 8: Disable the Lexbces service
Solution 9: Run the Scan Diagnostic Utility

Troubleshooting

•
•
•

Solution 10: Download and install the unexpected internal error and communications
failure patch
Solution 11: Check the USB chipset and controller
Solution 12: Uninstall and then reinstall the software

Solution 1: Verify if the software is installed correctly
Solution: Verify that the software was installed correctly. Open the HP Solution
Center and verify that all the icons are present.

To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control
Panel).
2. Double-click Add/Remove Programs (or click Uninstall a program).
3. Select HP Photosmart All-In-One Driver Software, and then click Change/
Remove.
Follow the onscreen instructions.
4. Disconnect the product from your computer.
5. Restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
NOTE: If you no longer have the installation CD, you can download the
software from www.hp.com/support.
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
After you have reinstalled the software, try to scan again.
Cause: The software installation was not complete.
If this did not solve the issue, try the next solution.

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If the appropriate buttons for your product (such as Make Copies) do not appear,
your installation might not be complete, and you might need to uninstall and then
reinstall the software. Do not simply delete the application files from your hard drive.
Make sure to remove them properly using the uninstall utility provided with the
software.

Chapter 13

Solution 2: Refresh the Windows Device Manager
Solution:

Refresh the Windows Device Manager.

Troubleshooting

To refresh the Windows Device Manager
1. On the Windows taskbar, click Start, right-click My Computer, and then click
Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Double-click Universal Serial Bus Controllers.
4. Click USB Composite Device, click Action, and then click Uninstall.
If a screen appears to confirm the deletion, confirm the deletion.
5. Disconnect the USB cable from the product.
6. Wait a few seconds, and then reconnect the cable.
This should restart the Windows device detection (Plug and Play). A New
Hardware found screen might appear.
7. Click Next through all of the screens that appear in the Wizard to install the USB
Composite Device.
8. Click Finish to complete the installation.
9. Try to scan again.
10. If these steps do not resolve the problem, try using a different USB cable to
connect the product to the computer.
Cause: Communication problems between the product and the USB controller
caused this error to occur. This might be caused by an incomplete installation, a USB
cable longer than 3 meters (9.8 feet) in length, or a defective USB cable.
If this did not solve the issue, try the next solution.

Solution 3: Verify if the Digital Imaging Monitor is running
Solution:

Verify that the Digital Imaging Monitor is running.

To check that the Digital Imaging Monitor is running
1. Look for the Digital Imaging Monitor icon in the system tray at the lower right
side of the screen, near the time.
2. If the Digital Imaging Monitor icon is not present, restart the computer.
3. After the computer restarts, try to scan again.
Cause:

The Digital Imaging Monitor was not running.

If this did not solve the issue, try the next solution.

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Solution 4: Check the status of the product in the HP Solution Center
Solution:

Check the status of the product in the HP Solution Center.

To check the status of the product
1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP
Solution Center.
2. Verify that the product is listed in the Select Device area or that the appropriate
tab is selected.
3. Click Status.
If the product is working properly, a message appears indicating your product is
ready.
4. If you receive a Disconnected error message, then check whether there is
another instance or another tab for the product with a copy number included, such
as HP Photosmart C4500 All-in-One series 2.
5. Select the second instance of the product and repeat steps 2 through 4.
6. Try to scan again.

Troubleshooting

Cause: There might have been two instances of the product connected to the
HP Solution Center.
If this did not solve the issue, try the next solution.

Solution 5: Check the power supply
Solution:

Check the power supply.

To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adapter. Plug the power cord into a power outlet, surge protector, or power strip.

Power connection

Power cord and adapter

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3

2.
3.
4.
5.
6.
7.

Power outlet

Make sure the product is turned on.
If the product is not receiving electrical power, connect it to another power outlet.
Turn off the product and reset it by disconnecting the power cord.
Wait 5 seconds, and plug in the power cord.
Turn on the product.
Try to scan again.

Cause:
reset.

The product was not properly connected to a power supply or needed to be

If this did not solve the issue, try the next solution.

Solution 6: Check the USB connection between the product and the computer
Solution:

Check the USB connection between the product and the computer.

Troubleshooting

To check the USB connection
1. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
2. Make sure the other end of the USB cable is plugged into a USB port on your
computer.

3. Try to scan again.
If the scan fails, continue to the next step.

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4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
Troubleshooting

7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.

Solution 7: Try scanning with Windows Image Acquisition (WIA)
Solution: Try scanning with Windows Image Acquisition (WIA) instead of the
HP Solution Center.
To scan using WIA
1. Make sure the product is turned on.
2. Verify that the USB cable is securely plugged into the USB port on the back of
the product.
The USB icon on the cable faces up when the cable is properly connected.
3. Make sure the other end of the USB cable is plugged into a USB port on your
computer.

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Troubleshooting

4. On the Windows taskbar, click Start, click Programs or All Programs, and then
click Accessories.
5. Click Imaging.
6. From the Imaging application, click File and then click Select Device.
7. Select the product from the TWAIN source list.
8. Click File, and then click Scan New.
Imaging for Windows will scan from the product using TWAIN software instead of
the HP Solution Center.
Cause: If you could scan using WIA, this is an indication that there was a problem
with the HP Solution Center. You can continue to use WIA to scan, or try the next
solution.
If this did not solve the issue, try the next solution.

Solution 8: Disable the Lexbces service
Solution:

Check if the Lexbces service is started, and disable it.

If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer
where product is installed, the HP software might not scan because the Lexbces
service is running.
NOTE: This solution only applies if you have a Lexmark or Dell all-in-one.
To check for and disable the service
1. Log into Windows as an Administrator.
2. Press the Ctrl + Alt + Delete to open the Task Manager.
3. Click the Processes tab.

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4. If the Lexbceserver service is listed in the Image Name list, disable it.
To disable the service
a. On the Windows taskbar, click Start, right-click My Computer, and then click
Manage.
The Computer Management appears.
b. Double-click Services and Applications, and then double-click Services.
c. In the right pane, right-click Lexbceserver, and then click Properties.
d. On the General tab, in the Service status area, click Stop.
e. From the Startup type drop-down menu, select Disabled, and then click
OK.
f. Click OK to close the dialog box.
5. Backup the Registry.
CAUTION: Incorrectly editing the registry might severely damage your
system. Before making changes to the registry, back up valuable data on the
computer.
Troubleshooting

To back up the Registry
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type regedit, and then press
Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type
regedit, and then press Enter.
The Registry Editor appears.
c. In the Registry Editor, select My Computer.
d. With My Computer highlighted, click File, and then click Export.
e. Browse to a storage location that is easy for you to remember; for example:
My Documents or Desktop.
f. In the Export Range area, select All.
g. Enter a filename for the backed up Registry.
HP suggests naming the file with the current date; for example: Registry
Backup 04_01_07.
h. Click Save to save the Registry.
6. Edit the registry.
To edit the Registry
a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet
\Services\Spooler Registry key.
Details of the Registry key appears on the pane to the right.
b. Check the DependOnService data string (in the pane on the right) to see if
lexbces is listed in the Data column.

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c. If the Data column contains lexbces, right-click DependOnService and
select Modify.
Do one of the following:
•

If you see only lexbces, but not RPCSS, delete lexbces and enter
RPCSS.
• If you see both lexbces and RPCSS, delete only lexbces and keep
RPCSS.
d. Click OK.
7. Restart the computer, and then try to scan again.
If you can scan successfully, then proceed with the next step to restart the
Lexbcserver service.
NOTE: Restarting the service enables the normal functionality of the
Lexmark or Dell devices without affecting HP software.
8. Restart the Lexbcserver service.

Troubleshooting

To restart the service
a. On the Windows taskbar, click Start, right-click My Computer, and then click
Manage.
The Computer Management screen appears.
b. Double-click Services and Applications, and then double-click Services.
c. In the right pane, right-click Lexbceserver, and then click Properties.
d. On the General tab, in the Service status area, click Start.
e. From the Startup type drop-down menu, select Automatic, and then click
OK.
f. Click OK to close the dialog box.
Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one, caused a scan communication error.
If this did not solve the issue, try the next solution.

Solution 9: Run the Scan Diagnostic Utility
Solution: Download and run the Scan Diagnostic utility to find and correct
problems with your product.
To download and run the Scan Diagnostic utility
1. Go to: www.hp.com and click Software and driver downloads.
2. Select Download drivers and software (and firmware).
3. Type your product name and model number in the field provided, and then press
Enter.
4. Select the operating system of your computer where the HP software is installed.

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5. Go to the Utility section and download the HP Scan diagnostic utility.
6. Try to scan.
If an error condition is identified with any of the HP software components, a red
X is displayed next to the component. If there is no error condition, a green check
mark is displayed next to the component. The utility is equipped with a Fix button
to correct the error conditions.
Cause: There was a problem with the connection between the product and the
computer.
If this did not solve the issue, try the next solution.

Solution 10: Download and install the unexpected internal error and
communications failure patch
Solution: Download and instal the unexpected internal error and
communications failure patch.

To install the patch
1. Go to: www.hp.com and click Software and driver downloads.
2. Select Download drivers and software (and firmware).
3. Select the operating system of your computer where the HP software is installed.
4. Go to the Patch section and download the HP Image zone/photo and imaging
unexpected internal error and communications failure patch.
5. Double-click the patch to install it on the computer.
6. Try to scan.
Cause: You needed to install the unexpected internal error and
communications failure patch.
If this did not solve the issue, try the next solution.

Solution 11: Check the USB chipset and controller
Solution:

Check the USB chipset and controller.

Scan communication errors can occur because of compatibility issues with USB
chipsets installed on the computer. This can be caused by a mismatch in the
handshake timing between HP product chipset and certain types of USB chipsets on
the computer.
To check the USB chipset and controller
1. On the Windows taskbar, click Start, right-click My Computer, and then click
Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it.

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This patch resolves the An unexpected internal error has occurred error and other
communication failures with the product.

Chapter 13

4. Check if you have one of the following chipsets listed:
• SIS 7001 USB host controller
• ALI chipsets
• NEC universal host controllers
• Intel 82801 AA, Intel 82801BA/BAM
NOTE: This is not a comprehensive list. If you are experiencing
communication issues while trying to scan, follow the steps below to resolve
the issue.
5. Disconnect all USB devices (printers, scanners, cameras, etc.) from the
computer, except the mouse or keyboard.
6. Reconnect the USB cable to the USB port on the back of the product.
7. Reconnect the other end of the USB cable to a USB port on your computer.

Troubleshooting

8. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.

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Power connection

Power cord and adaptor

Power outlet

9. Turn on the product.
10. Print a self-test report to test the basic standalone functionality of the product.
See the following procedure for more information about printing a self-test report.
11. Try to scan.
If the scan is successful, other USB devices connected to the computer might be
causing the problem.
12. If the scan is successful, then connect one USB device at a time to the computer.
13. Test the scanning functionality after each connection, until you identify which
piece of equipment is causing the problem.
14. If the product fails to scan. Or, does not establish communication with the
computer along with any of the USB devices plugged in, then connect a powered
USB hub between the product and the computer.
This might help to establish, or to maintain, communication between the computer
and the product. See the following section for more information about USB hubs.
To print a self-test report
1. Load letter or A4 unused plain white paper into the input tray.
2. Press and hold the Cancel button and then press the Start Copy Color button.
The product prints a self-test report, which might indicate the source of the printing
problem. A sample of the ink test area of the report is shown below.

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Chapter 13

Troubleshooting

3. Make sure the test patterns show a complete grid and the thick color lines are
complete.
• If more than a few lines in a pattern are broken, this might indicate a problem
with the nozzles. You might need to clean the print cartridges.
• If the black line is missing, faded, streaked, or shows lines, this might indicate
a problem with the black or photo print cartridge in the right slot.
• If any of the color lines are missing, faded, streaked, or show lines, this might
indicate a problem with the tri-color print cartridge in the left slot.
More information about using a USB hub
• Verify that the USB hub is a powered hub and the power adapter is plugged in.
Some powered hubs do not include the power adapter as a standard item.
• The hub must be plugged into a power source.
• Some hubs cannot handle more than four full-power USB devices. You can
connect a maximum of five hubs to the system.
• If the product has trouble with a hub when the hubs are connected together, or
there are more than four devices on the hub, connect the product to the hub that
is directly connected to the computer (unless there are known issues).
Cause: There was a compatibility issue with USB chipsets installed on the
computer.
If this did not solve the issue, try the next solution.

Solution 12: Uninstall and then reinstall the software
Solution:

Uninstall the software completely, and then reinstall it.

Troubleshooting

c. Disconnect the power cord from the back of the product.
d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2. Uninstall the software completely.
NOTE: It is important that you follow the uninstall procedure carefully to
ensure you have removed the software completely from the computer, before
reinstalling it.
To uninstall the software completely
a. On the Windows taskbar, click Start, Settings, Control Panel, (or just
Control Panel).
b. Double-click Add/Remove Programs (or click Uninstall a program).
c. Remove all the items that are related to the HP Photosmart Software.

•
•
•
•
•
•

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CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.

Chapter 13

NOTE: If you receive a message stating Access is denied while making
changes, click OK and continue. The message will not prevent you from
making the changes.
i.

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Solution 1: Print a test page
Solution 2: Clear the print queue
Solution 3: Disconnect and reconnect the USB cable
Solution 4: Verify that the product is set as the default printer
Solution 5: Check if the printer is paused or offline
Solution 6: Clear the print queue manually
Solution 7: Stop and restart the print spooler
Solution 8: Verify whether the software application has a problem

Solution 1: Print a test page
Solution: Print a test page to see if the product can print and is communicating with
the computer.
To print a test page
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Right-click the icon for your product, and then click Properties.
3. On the General tab, click Print Test Page.
The product should print a test page.
If the test page fails to print, make sure you set up the product properly. See the Start
Here guide that came with the product for information about setting it up.
Cause: The product was not set up properly.
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Unable to print

Chapter 13

If this did not solve the issue, try the next solution.

Solution 2: Clear the print queue
Solution:

Restart your computer to clear the print queue.

To clear the print queue
1. Restart your computer.
2. After the computer has restarted, check the print queue.
a. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control
Panel, and then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel,
and then click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
If there are no print jobs pending, the issue might have been resolved.
3. Try to print again.
Troubleshooting

Cause:

The computer needed to be restarted to clear the print queue.

If this did not solve the issue, try the next solution.

Solution 3: Disconnect and reconnect the USB cable
Solution: Disconnect the USB cable from the computer and product, and then
reconnect it.
To disconnect and reconnect the USB cable
1. Disconnect the USB cable from the product.
2. Disconnect the USB cable from the computer.
3. Leave the USB cable disconnected for 5-6 seconds.
4. Reconnect the USB cable to the product and the computer.

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After reconnecting the USB cable, the product should start printing the jobs in
queue.
NOTE: If you are connecting the product through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
5. If the product does not start printing automatically, start another print job.
Cause: The USB cable needed to be disconnected.
If this did not solve the issue, try the next solution.

Solution 4: Verify that the product is set as the default printer

To verify that the product is set as the default printer
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black circle next to it.
3. If the wrong product is set as the default printer, right-click the correct product and
select Set as Default.
To verify the print driver
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Right-click the icon next to the product, and select Properties.
3. Click the Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it.
The product should be set to use a DOT4 or the USB00X (where X is replaced
by a number) port.
4. If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next
to it.
5. Click the Advanced tab.
6. Check the driver listed in the Driver drop-down menu to verify that the product is
using the correct driver.
The name of your product should be listed as the driver.

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Troubleshooting

Solution: Check to make sure the product is set as the default printer and it is using
the correct printer driver.

Chapter 13

7. If the wrong driver is selected, select the correct driver from the Driver drop-down
menu.
8. Click OK to save your changes.
Cause: The product was not be set as the default printer, or the wrong driver might
have been configured.
If this did not solve the issue, try the next solution.

Solution 5: Check if the printer is paused or offline
Solution:

Check to make sure the product is not paused or offline.

Troubleshooting

To check if the printer is paused or offline
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline.
On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline. If a check mark is present on either option, click
the menu option to remove it. If the menu has the Use Printer Online option,
select that option to put a check mark next to it.
4. If you made any changes, try to print again.
Cause:

The product was paused or offline.

If this did not solve the issue, try the next solution.

Solution 6: Clear the print queue manually
Solution:

Manually clear the print queue.

To clear the print queue manually
1. Depending upon your operating system, do one of the following:
• Windows Vista: On the Windows taskbar, click Start, click Control Panel, and
then click Printers.
• Windows XP: On the Windows taskbar, click Start, click Control Panel, and
then click Printers and Faxes.
2. Double-click the icon for your product to open the print queue.
3. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.

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4. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
5. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
Cause: The print queue needed to be manually cleared.
If this did not solve the issue, try the next solution.

Solution 7: Stop and restart the print spooler
Solution:

Restart the print spooler.

Troubleshooting

To stop and restart the print spooler
1. On the Windows taskbar, click Start, and then click Control Panel.
2. Double-click Administrative Tools, and then double-click Services.
3. Scroll down the list and click Print Spooler, and then click Stop to stop the
service.
4. Click Start to restart the service, and then click OK.
5. Restart the computer and try printing again after the computer has restarted.
Cause: The print spooler needed to be restarted.
If this did not solve the issue, try the next solution.

Solution 8: Verify whether the software application has a problem
Solution:

Verify whether the software application is the problem.

To verify the software application
1. Close the software application and reopen it.
2. Try to print again from the software application.
NOTE: The printer might not support printing from a DOS application.
Determine if the software application is Windows-based or DOS-based by
checking the system requirements of the application.
3. Try printing from Notepad to see if the issue is the software application or the
driver.
To print from Notepad
a. On the Windows taskbar, click Start, and then click Programs or All
Programs.
b. Click Accessories, and then click Notepad.

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c. Type a few characters of text into Notepad.
d. Click File, and then click Print.
4. If printing is successful from Notepad but not the software application, contact the
manufacturer of that application for support.
Cause:

The software application failed or could not interface with the print driver .

Product might not be correctly installed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•

Solution 1: Reset the product
Solution 2: Check the power cord and USB cable
Solution 3: Restart the computer
Solution 4: Uninstall and reinstall the product
Solution 5: Uninstall and reinstall the HP Photosmart Software

Troubleshooting

Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause:

The product had to be reset.

If this did not solve the issue, try the next solution.

Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.

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Power connection

Power cord and adaptor

Power outlet

Errors

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Troubleshooting

2.
3.
4.
5.
6.
7.

Chapter 13

Troubleshooting

NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause:

The power cord or USB cable was not attached properly.

If this did not solve the issue, try the next solution.

Solution 3: Restart the computer
Solution:

Restart the computer.

Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.

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Troubleshooting

4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.
If this did not solve the issue, try the next solution.

Solution 5: Uninstall and reinstall the HP Photosmart Software

To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
•
•

HP Imaging device functions
HP Document Viewer
HP Photosmart Essential
HP Image Zone
HP Photo and imaging gallery
HP Photosmart, Officejet, Deskjet, (with product name and software version
number)
HP Software update
HP Share to web

Errors

189

Troubleshooting

Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.

Chapter 13

•
•
•

HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the
HP Photosmart Software.

Product was not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•

Troubleshooting

Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause:

You needed to reset the product.

If this did not solve the issue, try the next solution.

Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.If the product is connected
to the computer through a wireless connection, make sure that the connection is
active and the product is turned on.
To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.

190

Troubleshooting

Power connection

Power cord and adaptor

Power outlet

Errors

191

Troubleshooting

2.
3.
4.
5.
6.
7.

Chapter 13

Troubleshooting

The product was not properly connected to the computer.

If this did not solve the issue, try the next solution.

Solution 3: Restart the computer
Solution:

Restart the computer.

192

Troubleshooting

Solution 5: Uninstall and reinstall the HP Photosmart Software

Errors

193

Troubleshooting

Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.

Chapter 13

•
•
•

HP Solution Center
HP Director
HP Memories Disk Greeting Card Creator 32

Cause: There might have been a problem when you originally installed the
HP Photosmart Software.

Product could not find available scan destinations
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•

Solution 1: Restart the computer
Solution 2: Uninstall and reinstall the HP Photosmart Software

Solution 1: Restart the computer
Solution:

Restart the computer.

Troubleshooting

Solution 2: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.

194

Troubleshooting

•
•
•
•
•
•
•
•
•
•
•

Cause: There might have been a problem when you originally installed the
HP Photosmart Software.

Required software component was not found or was incorrectly installed
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.

Errors

195

Troubleshooting

CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.

Chapter 13

7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.
CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•

Troubleshooting

•
•
•
•
•

Cause: There might have been a problem when you originally installed the
HP Photosmart Software.

Error occurred while communicating with the product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•

Solution 1: Reset the product
Solution: Turn off the product and reset it by disconnecting the power cord. Wait
60 seconds, and then plug in the power cord. Turn on the product.
Cause:

You needed to reset the product.

If this did not solve the issue, try the next solution.

196

Troubleshooting

Solution 2: Check the power cord and USB cable
Solution: Make sure that the power cord and USB cable are properly attached and
plugged in. Also, make sure that the product is turned on.

2.
3.
4.
5.
6.
7.

Power connection

Power cord and adaptor

Power outlet

Troubleshooting

To check the power supply
1. Make sure the power cord is firmly connected to both the product and the power
adaptor. Plug the power cord into a power outlet, surge protector, or power strip.

Errors

197

Chapter 13

Troubleshooting

3. Try to scan again.
If the scan fails, continue to the next step.
4. Do one of the following, depending upon how the product is connected to the
computer:
• If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
• If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
• If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5. If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6. Check the USB cable to make sure it is functioning properly.
NOTE: If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7. If another USB cable is available, try using that one instead.
8. Restart the computer.
9. After the computer restarts, try to scan again.
Cause:

The power cord or USB cable was not attached properly.

If this did not solve the issue, try the next solution.

Solution 3: Restart the computer
Solution:

Restart the computer.

Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.

198

Troubleshooting

If this did not solve the issue, try the next solution.

Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1. Disconnect the USB cable between the product and the computer.
2. On the Windows taskbar, click Start, Printers and Faxes.
3. Right-click the product and select Delete.
4. Wait several seconds, and then reconnect the product to the computer with the
USB cable.
5. Follow any onscreen prompts to reinstall the product.
Cause: There might have been a problem when you originally installed the product.

Solution 5: Uninstall and reinstall the HP Photosmart Software
Solution: Uninstall the complete HP Photosmart Software from the computer and
then reinstall it using the CD that came with your product.
To uninstall and reinstall the software
1. On the Windows taskbar, click Start, Settings, Control Panel.
2. Double-click Add/Remove Programs.
3. Remove all the items that are related to the HP scanning software.
A message appears on the computer to restart after removing some programs
from the Add/Remove Programs list.
4. Select Click here to restart later.
5. Disconnect the product from your computer and then restart your computer.
NOTE: It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6. Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then
start the Setup program.
NOTE: If the Setup program does not appear, locate the setup.exe file on
the CD-ROM drive and double-click it.
7. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
8. If you are still having trouble scanning, remove the following additional
applications from the Add/Remove Programs list, if they are present.

Errors

199

Troubleshooting

If this did not solve the issue, try the next solution.

Chapter 13

CAUTION: If the computer is manufactured by HP or Compaq, do not
remove any applications other than those listed below.
•
•
•
•
•
•
•
•
•
•
•

Cause: There might have been a problem when you originally installed the
HP Photosmart Software.
Troubleshooting

If this did not solve the issue, try the next solution.

Solution 6: Contact HP support for service
Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.

Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•

200

Solution 1: Install the HP Photosmart Software
Solution 2: Turn on the product
Solution 3: Turn on the computer
Solution 4: Check the connection from the product to your computer

Troubleshooting

Solution 1: Install the HP Photosmart Software
Solution: Install the HP Photosmart Software that came with the product. If it is
installed, restart your computer.
To install the HP Photosmart Software
1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2. When prompted, click Install More Software to install the HP Photosmart
Software.
3. Follow the onscreen instructions and the instructions provided in the Start Here
guide that came with the product.
Cause: The HP Photosmart Software was not installed.
If this did not solve the issue, try the next solution.

Solution 2: Turn on the product
Turn on the product.
Troubleshooting

Solution:

Cause: The product was turned off.
If this did not solve the issue, try the next solution.

Solution 3: Turn on the computer
Solution:

Turn on the computer

Cause: The computer was turned off.
If this did not solve the issue, try the next solution.

Solution 4: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the
USB cable is securely plugged into the USB port on the back of the product. Make
sure the other end of the USB cable is plugged into a USB port on your computer.
After the cable is connected properly, turn off the product and then on again. If the
product is connected to the computer through a wireless connection, make sure that
the connection is active and the product is turned on.

Errors

201

Chapter 13

For more information on setting up the product and connecting it to your computer,
see the Start Here guide that came with the product.
Cause:

The product was not properly connected to the computer.

Troubleshooting

File messages
The following is a list of file-related error messages:
•
•
•
•
•
•
•
•

Error reading or writing the file
Unreadable files. NN files could not be read
Photos not found
File not found
File format not supported
Invalid file name
Supported file types for the product
File corrupted

Error reading or writing the file
Solution:
Cause:

Check to see if you have the right folder and file name.
The product software could not open or save the file.

Unreadable files. NN files could not be read
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
Cause:

202

Troubleshooting

Some of the files on the inserted memory card were damaged.

Photos not found
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•

Solution 1: Reinsert the memory card
Solution 2: Print photos from the computer

Solution 1: Reinsert the memory card
Solution: Reinsert the memory card. If this does not work, retake the photos with
your digital camera. If you already transferred the files to your computer, try printing
those files by using the HP Photosmart Software. The copies might not be damaged.
Cause: Some of the files on the inserted memory card were damaged.
If this did not solve the issue, try the next solution.

Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
Cause: No photos were found on the memory card.

File not found
Solution:

Close some applications and try the task again.

Cause: There was not enough available memory on your computer to create a print
preview file.

File format not supported
Solution: Open the file in another application, and save it in a format that the HP
software recognizes.
Cause: The HP software did not recognize or support the file format of the image
you are trying to open or save. If the file extension indicates it is a supported file type,
the file might be corrupted.

Invalid file name
Solution:

Make sure that you are not using any invalid symbols in the file name.

Cause: The file name you entered was invalid.

Supported file types for the product
The product software only recognizes JPG and TIF images.

Errors

203

Troubleshooting

Solution 2: Print photos from the computer

Chapter 13

File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•

Solution 1: Reinsert the memory card in the product
Solution 2: Reformat the memory card in your digital camera.

Solution 1: Reinsert the memory card in the product
Solution: Reinsert the memory card in the product. If this does not work, retake the
photos with your digital camera. If you already transferred the files to your computer,
try printing those files by using the HP Photosmart Software. The copies might not
be damaged.
Cause:

Some of the files on the inserted memory card were damaged.

If this did not solve the issue, try the next solution.

Solution 2: Reformat the memory card in your digital camera.
Troubleshooting

Solution: Check the computer screen for an error message telling you that the
images on the memory card are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital
camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause:

The memory card file system was corrupted.

General user messages
The following is a list of messages related to common user errors:
•
•
•
•
•
•
•
•
•
•

204

Cannot crop
Borderless printing error
Memory card error
Disconnected
Out of disk space
Card access error
Use only one card at a time
Card is inserted incorrectly
Card is damaged
Card is not fully inserted

Troubleshooting

Cannot crop
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•

Solution 1: Close some applications or restart your computer
Solution 2: Empty the Recycle Bin on your desktop

Solution 1: Close some applications or restart your computer
Solution: Close all unnecessary applications. This includes applications that run in
the background, such as screensavers and virus checkers. (If you turn off your virus
checker, remember to turn it back on after you finish.) Try restarting your computer
to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause: The computer did not have enough memory.

Solution 2: Empty the Recycle Bin on your desktop
Solution: Empty the Recycle Bin on your desktop. You might also need to remove
files from the hard disk; for example, delete temporary files.
Cause: For scanning, there must be at least 50 MB of space available on your
computer's hard disk.

Borderless printing error
Solution: Borderless printing cannot occur with only the black print cartridge
installed. Install the tri-color print cartridge.
For more information, see:
“Replace the print cartridges” on page 81
Cause: The product was in ink-backup mode with only the black print cartridge
installed, and a borderless print job was initiated.

Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•

Solution 1: Remove all but one memory card
Solution 2: Push the memory card all the way forward

Solution 1: Remove all but one memory card
Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.

Errors

205

Troubleshooting

If this did not solve the issue, try the next solution.

Chapter 13

Cause:
time.

There were two or more memory cards inserted into the product at the same

If this did not solve the issue, try the next solution.

Solution 2: Push the memory card all the way forward
Solution:
stops.
Cause:

Remove the memory card and reinsert it in the memory card slot until it
You had not fully inserted the memory card.

Disconnected
Solution:
Cause:

Make sure your product is turned on and connected to your computer.
Your product was not turned on.

Out of disk space
Troubleshooting

Solution:
Cause:
task.

Close some applications and try the task again.
There was not enough available memory on your computer to perform the

Card access error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•

Solution 1: Remove all but one memory card
Solution 2: Push the memory card all the way forward

Solution 1: Remove all but one memory card
Solution: Remove all but one memory card. The product reads the remaining
memory card and displays the first photo stored on the memory card.
Cause:
time.

There were two or more memory cards inserted into the product at the same

If this did not solve the issue, try the next solution.

Solution 2: Push the memory card all the way forward
Solution:
stops.
Cause:

206

Troubleshooting

Remove the memory card and reinsert it in the memory card slot until it
You had not fully inserted the memory card.

Use only one card at a time
Solution:

You can insert only one memory card at a time.

If more than one memory card is inserted, the green Photo light (near the memory
card slots) will blink rapidly, and an error message will appear on the computer screen.
Remove the additional memory card to resolve the problem.
Cause: Multiple memory cards were inserted in the product.

Card is inserted incorrectly
Solution: Turn the memory card so that the label faces up and the contacts are
facing the product, and then push the card forward into the appropriate slot until the
Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.

Card is damaged
Solution: Reformat your memory card in your camera or format your memory card
in a Windows XP computer by selecting the FAT format. For more information, see
the documentation that came with your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the
card. If you have previously transferred the photos from your memory card to a
computer, try printing the photos from the computer. Otherwise, you will need to
retake any photos you might have lost.
Cause: You formatted the card on a Windows XP computer. By default, Windows
XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
cannot recognize a FAT32 formatted card.

Card is not fully inserted
Solution: Make sure you fully insert the memory card into the appropriate slot on
the product.
If the memory card is not inserted properly, the product will not respond and the green
Photo light (near the memory card slots) will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for
a few seconds, and then remain lit.
Cause: The memory card was not fully inserted.

Errors

207

Troubleshooting

Cause: The card was inserted backwards or upside down.

Chapter 13

Paper messages
The following is a list of paper-related error messages:
•
•
•
•
•
•
•
•

Paper upside down
Paper orientation error
Cannot load paper from input tray
Ink is drying
Out of paper
Paper jam or misfeed
Paper mismatch
Wrong paper width

Paper upside down
Solution:
Cause:

Load paper in the input tray print side down.
Paper in the input tray was upside down.

Troubleshooting

Paper orientation error
Solution: Insert paper into the input tray with the short edge forward and the print
side down. Slide the paper forward until it stops.
Cause:

Paper in the input tray was in landscape orientation.

Cannot load paper from input tray
Solution: If the product is out of paper or there are only a few sheets remaining,
load more paper in the input tray. If there is paper in the input tray, remove the paper,
tap the stack of paper against a flat surface, and reload the paper into the input tray.
Press OK on the control panel to continue your print job.
Cause:

There was not enough paper in the input tray.

Ink is drying
Solution: Leave the sheet in the output tray until the message disappears. If it is
necessary to remove the printed sheet before the message disappears, carefully hold
the printed sheet on the underside or the edges, and place it on a flat surface to dry.
Cause: Transparencies and some other media require a drying time that is longer
than normal.

Out of paper
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•

208

Solution 1: Replace the rear door

Troubleshooting

•
•
•
•
•

Solution 2: Make sure the paper is loaded correctly
Solution 3: Check the print settings
Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit
Solution 5: Clean the rollers
Solution 6: Contact HP support for service

Solution 1: Replace the rear door
Solution: If you removed the rear door to clear a paper jam, replace it. Gently push
the door forward until it snaps into place.

Cause: The rear door was removed from the product.
Troubleshooting

If this did not solve the issue, try the next solution.

Solution 2: Make sure the paper is loaded correctly
Solution:

Make sure that the paper is loaded correctly in the input tray.

For more information, see:
“Load paper” on page 34
Cause: The paper was not loaded correctly.
If this did not solve the issue, try the next solution.

Solution 3: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the quality setting. Use a higher quality setting to increase the amount of
ink used for printing.
For more information, see:
•
•
•
•

“Set the paper type for printing” on page 45
“Change the print speed or quality” on page 46
“Print using Maximum dpi” on page 53
“Change copy speed or quality” on page 73

Cause: The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.

Errors

209

Chapter 13

Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit
Solution: Some inkjet products require a special kit, called the HP Paper Feed
Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects
your product, go to: www.hp.com/support.
Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to
check whether it is required for your product.
Cause: The paper feed rollers were dirty and needed to be cleaned with the HP
Paper Feed Cleaning Kit.
If this did not solve the issue, try the next solution.

Solution 5: Clean the rollers
Solution:

Clean the rollers.

Make sure you have the following materials available:
•
•

Lint-free cloth, or any soft material that will not come apart or leave fibers.
Distilled, filtered, or bottled water.

Troubleshooting

To clean the rollers
1. Turn off the product and remove the power cord.
2. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.

The rollers were dirty and needed to be cleaned.

If this did not solve the issue, try the next solution.

Troubleshooting

If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: You might need assistance to enable the product or software to function
properly.

Paper jam or misfeed
Solution: In case of a paper jam, check the rear door. You might need to clear the
paper jam from the rear door.

4. Press OK on the control panel to continue the current job.
Cause: Paper had jammed in the product.

Errors

211

Troubleshooting

To clear a paper jam from the rear door
1. Press in the tab on the left side of the rear door to release the door. Remove the
door by pulling it away from the product.

Chapter 13

Paper mismatch
Solution: Change the print setting or load the appropriate paper in the input tray.
• Do not use paper that is too thin, that has a slick texture, or that stretches easily.
It can feed incorrectly through the paper path, causing paper jams.
• Store photo media in its original packaging inside a resealable plastic bag on a
flat surface in a cool, dry place. When you are ready to print, remove only the
paper you plan to use immediately. When you have finished printing, return any
unused photo paper to the plastic bag.
• Always hold photo paper by the edges. Fingerprints on photo paper can reduce
print quality.
• Do not use paper that is heavily textured. It can cause graphics or text to print
improperly.
• Do not combine different paper types and paper sizes in the input tray; the entire
stack of paper in the input tray must be the same size and type.
• Store printed photos under glass or in a storage book to prevent bleeding over
time from high humidity.
For more information, see:
Troubleshooting

•
•

“Set the paper type for printing” on page 45
“Set the paper size” on page 44

Cause: The print setting for the print job did not match the paper type or size loaded
in the product.

Wrong paper width
Solution:

Change the print setting or load the appropriate paper in the input tray.

For more information, see:
“Set the paper type for printing” on page 45
Cause: The print setting chosen for the print job did not match the paper loaded in
the product.

Power and connection messages
The following is a list of power- and connection-related error messages:
•
•
•
•

Product not found
Communication test failed
Improper shutdown
Two-way communication lost

Product not found
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.

212

Troubleshooting

Cause: The USB cable was not plugged in properly.

Solution 1: Turn on the product
Solution 2: Connect the product to the computer

Solution 1: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On
button is not lit, the product is turned off. Make sure the power cord is firmly connected
to the product and plugged into a power outlet. Press the On button to turn on the
product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.

Solution 2: Connect the product to the computer
Solution: If the product is not properly connected to the computer, communication
errors can occur. Make sure the USB cable is securely connected to the product and
the computer, as shown below.

Errors

213

Troubleshooting

Communication test failed

Chapter 13

Cause:

The product was not connected to the computer.

Improper shutdown
Troubleshooting

Solution:

Press the On button to turn the product on and off.

Cause: The last time the product was used, it was not turned off properly. The
product can be damaged if it is turned off by turning off the switch on a power strip or
by using a wall switch.

Two-way communication lost
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•

Solution 1: Turn on the product
Solution 2: Connect the product to the computer

The product was turned off.

If this did not solve the issue, try the next solution.

214

Troubleshooting

Cause: The product was not connected to the computer.

Print cartridge messages
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Troubleshooting

The following is a list of print cartridge error messages:
Low on ink
Carriage stall
Need alignment or alignment failed
Print cartridges incorrectly installed
Non-HP cartridges installed
Print cartridge is missing, incorrectly installed, or not intended for your product
Printing in ink-backup mode
Print cartridges missing or not detected
Incompatible print cartridges
Print cartridge is not intended for use in this product
Print cartridges in wrong slot
Print cartridge problem
Previously used genuine HP cartridge installed
Original HP ink depleted

Low on ink
Solution: Ink level warnings and indicators provide estimates for planning purposes
only. When you receive a low-ink warning message, consider having a replacement
cartridge available to avoid possible printing delays. You do not need to replace the
print cartridges until print quality becomes unacceptable.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator may be inaccurate or unavailable.
For HP product return and recycling information, visit us at: www.hp.com/recycle.
Cause: The indicated print cartridges were estimated to be low on ink and might
need to be replaced soon.

Errors

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Chapter 13

Carriage stall
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•
•
•

Solution 1: Clear the paper jam from the rear door
Solution:

Clear the paper jam from the rear door.

For more information, see:
“Clear paper jams” on page 114
Troubleshooting

Cause:

The product had a paper jam.

If this did not solve the issue, try the next solution.

If this did not solve the issue, try the next solution.
Cause:

Paper was stuck in the front rollers.

If this did not solve the issue, try the next solution.

216

Troubleshooting

CAUTION: Be careful not to force the print cartridge carriage. If the carriage is
stuck, forcing it to move will damage the printer.
Cause: The print carriage had stalled.
If this did not solve the issue, try the next solution.

Solution 4: Verify that the product is properly connected to a power source
Solution:

Verify that the product is properly connected to a suitable power source.

Troubleshooting

Power connection

Power cord and adaptor

Power outlet

217

Chapter 13

Cause:

There might not be sufficient voltage for the product.

If this did not solve the issue, try the next solution.

Solution 5: Print a self-test report
Solution:

Print a self-test report to see if the product can print.

If the product can print a self-test report and can print from the computer (if applicable),
then there is no need to follow the remaining solutions, as the error message might
be false.
For more information, see:
“Print a self-test report” on page 94
Cause:

The error was false.

If this did not solve the issue, try the next solution.

Solution 6: Reset the product
Troubleshooting

Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the On button to turn on the product.
To reset the product
1. Remove all paper loaded in the input tray.
2. Make sure that the product is turned on and remove the USB cable from the back
of the product.
3. Open the print cartridge door.

4.
5.
6.
7.
8.
9.

218

Troubleshooting

Need alignment or alignment failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•
•

Solution 1: Incorrect type of paper is loaded in the input tray
Solution 2: Make sure the protective tape is removed from the print cartridges
Solution 3: Check if print cartridges are fully inserted
Solution 4: Align newly installed print cartridges
Solution 5: Print cartridge might be defective

Solution 1: Incorrect type of paper is loaded in the input tray
Solution: If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
input tray, and then try the alignment again. If the alignment fails again, you might
have a defective print cartridge.

Errors

219

Troubleshooting

If this did not solve the issue, try the next solution.

Chapter 13

To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause:

Incorrect type of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 2: Make sure the protective tape is removed from the print cartridges
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.

Troubleshooting

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Remove and then reinsert the print cartridges. Verify that they are fully inserted and
locked in place.
Cause:

Protective tape was covering the print cartridges.

If this did not solve the issue, try the next solution.

Solution 3: Check if print cartridges are fully inserted
Solution: Remove and then reinsert the print cartridges. Verify that they are fully
inserted and locked in place.
Cause: The contacts on the print cartridge were not touching the contacts in the
print carriage.
220

Troubleshooting

If this did not solve the issue, try the next solution.

Solution 4: Align newly installed print cartridges
Solution:

You must align the print cartridges to ensure excellent print quality.

If the alignment error persists and you cannot clear it, your print cartridge might be
defective. Check to see if your print cartridge is still under warranty and end of
warranty date has not been reached.
•
•

For more information, see:
•
•
•

“Align the print cartridges” on page 87
“Print cartridge warranty information” on page 237
“Shop for ink supplies” on page 97
Troubleshooting

Cause: You installed new print cartridges that needed alignment.
If this did not solve the issue, try the next solution.

Solution 5: Print cartridge might be defective
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The print cartridge was defective.

Print cartridges incorrectly installed
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.

Errors

221

Chapter 13

3. Check to make sure you are using the correct print cartridges for your product.
For a list of compatible print cartridges, see the printed documentation that came
with the product.
4. Remove the black print cartridge from the slot on the right. Do not touch the ink
nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles.
Make sure the clear plastic tape has been removed. If it is still covering the ink
nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure
you do not remove the copper colored tape containing the electrical contacts.
Troubleshooting
1

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.

222

Troubleshooting

6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridges were installed incorrectly.

Solution: Follow the prompts on the display to continue, or replace the indicated
print cartridges with genuine HP cartridges.
HP recommends that you use genuine HP print cartridges. Genuine HP print
cartridges are designed and tested with HP printers to help you easily produce great
results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer
service or repairs required as a result of using of a non-HP supply will not be
covered under warranty.
If you believe you purchased genuine HP print cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
“Replace the print cartridges” on page 81
Cause: The product detected that a non-HP print cartridge was installed.

Print cartridge is missing, incorrectly installed, or not intended for your product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•
•

Solution 1: Insert the print cartridges
Solution 2: Remove the tape from the print cartridges
Solution 3: Remove and reinsert the print cartridges
Solution 4: Contact HP support

Errors

223

Troubleshooting

Non-HP cartridges installed

Chapter 13

Solution 1: Insert the print cartridges
Solution: One or both of the print cartridges is missing. Remove and reinsert the
print cartridges and verify that they are fully inserted and locked in place. If the
problem persists, clean the contacts of the print cartridges.
For more information, see:
“Clean the print cartridge contacts” on page 89
Cause:

The print cartridge was missing.

If this did not solve the issue, try the next solution.

Solution 2: Remove the tape from the print cartridges
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.

Troubleshooting
1

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Cause:

Protective tape was covering the print cartridges.

If this did not solve the issue, try the next solution.

Solution 3: Remove and reinsert the print cartridges
Solution: One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are fully

224

Troubleshooting

inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
For more information, see:
“Clean the print cartridges” on page 88
Cause: One or both of the print cartridges were not installed or were installed
incorrectly.
If this did not solve the issue, try the next solution.

Solution 4: Contact HP support
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.

Printing in ink-backup mode
Solution: If you receive the ink-backup mode message and two print cartridges are
installed in the product, verify that the protective piece of plastic tape has been
removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the product cannot detect that the print cartridge is installed.

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Cause: When the product detected that only one print cartridge is installed, inkbackup mode is initiated. This printing mode lets you print with a single print cartridge,
but it slows the product and affects the quality of printouts.

Errors

225

Troubleshooting

Cause: The print cartridge was defective or not intended for use in this product.

Chapter 13

Print cartridges missing or not detected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•
•

Solution 1: Reinsert the print cartridges
Solution 2: Clean the print cartridge contacts
Solution 3: Replace the print cartridge

Solution 1: Reinsert the print cartridges
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.

Troubleshooting

CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.

226

Troubleshooting

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Troubleshooting

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.

6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridge were installed incorrectly.
If this did not solve the issue, try the next solution.

Solution 2: Clean the print cartridge contacts
Solution:

Clean the print cartridge contacts.

Errors

227

Chapter 13

Make sure you have the following materials available:
•

Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.

TIP: Coffee filters are lint-free and work well for cleaning print cartridges.
•

For more information, see:
“Clean the print cartridge contacts” on page 89
Cause:

The print cartridge contacts needed to be cleaned.

If this did not solve the issue, try the next solution.

Solution 3: Replace the print cartridge
Troubleshooting

Solution: Replace the indicated print cartridge. You can also remove the indicated
print cartridge and print using ink-backup mode.
NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Check to see if your print cartridge is still under warranty and end of warranty date
has not been reached.
•
•

For more information, see:
“Print cartridge warranty information” on page 237
Cause:

The print cartridge was damaged.

Incompatible print cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
•

228

Solution 1: Check the print cartridge
Solution 2: Contact HP support for service

Troubleshooting

Solution 1: Check the print cartridge
Solution: Check to make sure you are using the correct print cartridges for your
product. For a list of compatible print cartridges, see the printed documentation that
came with the product.
If you are using print cartridges that are not compatible with the product, replace the
indicated print cartridges with print cartridges that are compatible.
If it appears that you are using the correct print cartridges, proceed to the next
solution.
For more information, see:
“Replace the print cartridges” on page 81
Cause: The indicated print cartridges were not compatible with the product.
If this did not solve the issue, try the next solution.

Solution: If you have completed all of the steps provided in the previous solutions
and are still having a problem, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical
support.
Cause: The print cartridges were not intended for use in this product.

Print cartridge is not intended for use in this product
Solution:

Contact HP support for service.

Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The print cartridge was not intended for use in this product.

Print cartridges in wrong slot
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.

Errors

229

Troubleshooting

Solution 2: Contact HP support for service

Chapter 13

Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.

Troubleshooting

230

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

Troubleshooting

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.

NOTE: If the print cartridges are installed in the wrong slots and you cannot
remove them from the product, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
Cause: The indicated print cartridges were installed incorrectly.

Print cartridge problem
The message might indicate which cartridge is causing the problem. If so, try the following
solutions to resolve the issue. Solutions are listed in order, with the most likely solution
first. If the first solution does not solve the problem, continue trying the remaining solutions
until the issue is resolved.
If the message does not indicate which cartridge is causing the problem, follow these
steps to determine which cartridge is the problem cartridge. After you determine which
cartridge is the problem cartridge, continue with the first solution.
To determine which print cartridge is having the problem
1. Make sure the product is on.
CAUTION: If the product is turned off when you open the print cartridge door to
access the print cartridges, it will not release the cartridges for changing. You
might damage the product if the print cartridges are not docked safely when you
try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.

Errors

231

Troubleshooting

6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.

Chapter 13

Troubleshooting
1

Tri-color print cartridge

Black print cartridge

5. Close the print cartridge door.
6. Check to see if the error has been resolved.
• If the error has been resolved, then there is a problem with the black print
cartridge.
• If the error has not been resolved, continue to the next step.
7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward
into the slot on the right. Then push the print cartridge forward until it clicks into the
slot.

232

Troubleshooting

•
•
•

Solution 1: Remove and reinsert the print cartridges
Solution 2: Clean the print cartridge contacts
Solution 3: Replace the print cartridge

Solution 1: Remove and reinsert the print cartridges
Solution: Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place.
Also, make sure the print cartridges are installed into the correct slots.
To make sure the print cartridges are installed correctly
1. Make sure the product is turned on.
CAUTION: If the product is turned off when you open the print cartridge door
to access the print cartridges, it will not release the cartridges for changing.
You might damage the product if the print cartridges are not docked safely
when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the far right side of the product.

Errors

233

Troubleshooting

8. Remove the tri-color print cartridge from the slot on the left.
Press down on the cartridge to release it, and then pull it toward you out of the slot.
9. Close the print cartridge door.
10. Check to see if the error has been resolved.
• If the error has been resolved, then there is a problem with the tri-color print
cartridge.
• If the error has not been resolved, then there is a problem with both print
cartridges.
11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it
forward into the slot on the left. Then push the print cartridge forward until it clicks into
the slot.
12. Close the print cartridge door.

Chapter 13

Copper-colored contacts

Plastic tape with pink pull tab (must be removed before installing)

Ink nozzles under tape

5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then
push the print cartridge forward until it clicks into the socket.

234

Troubleshooting

6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
Cause: The indicated print cartridges were installed incorrectly.

Solution 2: Clean the print cartridge contacts
Solution: Clean the print cartridge contacts on the print cartridges that are
experiencing the problem.
Make sure you have the following materials available:
•

Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart
or leave fibers.
TIP: Coffee filters are lint-free and work well for cleaning print cartridges.

•

For more information, see:
“Clean the print cartridge contacts” on page 89
Cause: The print cartridge contacts needed to be cleaned.
If this did not solve the issue, try the next solution.

Solution 3: Replace the print cartridge
Solution: Replace the print cartridges that are experiencing the problem. If only one
of the print cartridges is experiencing the problem, you can also remove it and print
using ink-backup mode.

Errors

235

Troubleshooting

If this did not solve the issue, try the next solution.

Chapter 13

NOTE: During ink-backup mode, the product can only print jobs from the
computer. You cannot initiate a print job from the control panel (such as printing
a photo from a memory card).
Cause:

One or both of the print cartridges were having a problem.

Previously used genuine HP cartridge installed
Solution: Check the print quality of the current print job. If it is satisfactory, follow
the prompts on the display to continue.
HP recommends that you have an new print cartridge available, to avoid printing
delays.
NOTE: Ink levels might not be available for the indicated print cartridges.
Cause:

The genuine HP ink cartridge was previously used in some other product.

Original HP ink depleted
Troubleshooting

236

Troubleshooting

The original HP ink in the indicated print cartridges had been depleted.

14 HP warranty and support
Hewlett-Packard provides Internet and phone support for the HP All-in-One.
This section contains the following topics:
Warranty
•
•

Print cartridge warranty information

•
•

Support process
Before you call HP support

•

HP support by phone

•
•

Additional warranty options
HP Quick Exchange Service (Japan)

•

HP Korea customer support

•
•

Prepare the product for shipment
Pack the HP All-in-One

Warranty
For more information about the warranty, see the printed documentation that came with the product.

Print cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device.
This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished,
misused, or tampered with.

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the
product.

Support process
If you have a problem, follow these steps:
1. Check the documentation that came with the product.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date product information and expert
assistance and includes the following features:
•

Fast access to qualified online support specialists

•

Software and driver updates for the product

Support process

237

HP warranty and support

During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:

Chapter 14

•

Valuable product and troubleshooting information for common problems

•

Proactive product updates, support alerts, and HP newsgrams that are available when you
register the product

Call HP support. Support options and availability vary by product, country/region, and language.

Before you call HP support
Software programs from other companies might be included with the HP All-in-One. If you experience
problems with any of those programs, you will receive the best technical assistance by calling the
experts at that company.
NOTE: This information does not apply to customers in Japan. For information on service
options in Japan, see “HP Quick Exchange Service (Japan)” on page 240.
If you need to contact HP support, do the following before you call:
1. Make sure that:
a. The product is plugged in and turned on.
b. The specified print cartridges are installed correctly.
c.
2.

The recommended paper is properly loaded in the input tray.

Reset the product:
a. Turn off the product by pressing the On button.
b. Unplug the power cord from the back of the product.
c. Plug the power cord back into the product.
d. Turn on the product by pressing the On button.

To find support and warranty information, go to the HP Web site at www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support.
Check the HP Web site for updated information or troubleshooting tips for the product.

If you are still experiencing problems and need to speak with an HP support representative, do
the following:

HP warranty and support

Have the specific name of the product, as it appears on the control panel, available.

b. Print a self-test report.
c.

Make a color copy to have available as a sample printout.

d. Be prepared to describe your problem in detail.
e.

Have your serial number ready.
You can view the serial number by looking at the sticker on the rear side of the product. The
serial number is the 10-character code in the upper left corner of the sticker.
NOTE: The device serial number can also be accessed using the HP Photosmart software.
To access the device serial number from the software, on the Windows taskbar, click
Start > All Programs > HP > HP Solution Center. On the Help page, click Technical
information under Tools.

Call HP support. Be near the product when you call.

Related topics
“Print a self-test report” on page 94

HP support by phone
For a list of support phone numbers, see the printed documentation that came with the product.
This section contains the following topics:
•

238

Phone support period

HP warranty and support

•

Placing a call

•

After the phone support period

Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.

Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the
following information:
•

Model number (located on the label on the front of the product)

•

Serial number (located on the back or bottom of the product)

•

Messages that appear when the situation occurs

•

Answers to these questions:
◦

Has this situation happened before?

◦

Can you re-create it?

◦

Did you add any new hardware or software to your computer at about the time that this
situation began?
Did anything else occur prior to this situation (such as a thunderstorm, product was moved,
etc.)?

◦

After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.

Extended service plans are available for the HP All-in-One at additional costs. Go to www.hp.com/
support, select your country/region and language, then explore the services and warranty area for
information about the extended service plans.

Additional warranty options

239

HP warranty and support

Additional warranty options

Chapter 14

HP Quick Exchange Service (Japan)

HP warranty and support

For instructions on how to pack your product for exchange, see “Pack the HP All-in-One”
on page 241.

HP Korea customer support

Prepare the product for shipment
If after contacting HP support or returning to the point of purchase you are requested to send the
product in for service, make sure you remove and keep the following items before returning your
product:
240

HP warranty and support

•

The print cartridges

•

The power cord, USB cable, and any other cable connected to the HP All-in-One

•

Any paper loaded in the input tray

•

Any originals loaded in the HP All-in-One

To remove print cartridges before shipment
1. Turn on the product and wait until the print carriage is idle and silent. If the product will not turn
on, skip this step and go to step 2.
2.

Open the print cartridge door.

Remove the print cartridges from their slots.
NOTE: If the product does not turn on, you can unplug the power cord and then manually
slide the print carriage to the right to remove the print cartridges.

Place the print cartridges in an airtight plastic container so they will not dry out, and put them
aside. Do not send them with the product unless the HP customer support call agent instructs
you to.

Close the print cartridge door and wait a few minutes for the print carriage to move back to its
home position (on the left side).
NOTE: Make sure the scanner is idle and has returned to its parked position before turning
off the product.

Press the On button to turn off the product.

Pack the HP All-in-One
Complete the following steps once you have removed the print cartridges, turned off the product,
and unplugged it.

HP warranty and support

To pack the product
1. If available, pack the product for shipment by using the original packing materials or the
packaging materials that came with your exchange product.

Pack the HP All-in-One

241

Chapter 14

If you do not have the original packaging materials, please use other adequate packaging
materials. Shipping damage caused by improper packaging and/or improper transportation is
not covered under the warranty.
Place the return shipping label on the outside of the box.

Include the following items in the box:
•

A complete description of symptoms for service personnel (samples of print quality problems
are helpful).

•

A copy of the sales slip or other proof of purchase to establish the warranty coverage period.

•

Your name, address, and a phone number where you can be reached during the day.

HP warranty and support
242

HP warranty and support

15 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
For additional specifications, see the printed documentation that came with the HP All-in-One.
This section contains the following topics:
•

Specifications

•

Environmental product stewardship program

•

Regulatory notices

•

Regulatory wireless statements

Specifications
Technical specifications for the HP All-in-One are provided in this section. For additional
specifications, see the printed documentation that came with the HP All-in-One.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support Web
site at www.hp.com/support.
Paper specifications
Type

Paper weight

Input tray*

Output tray†

Photo tray*

Plain paper

16 to 24 lb. (60 to
90 gsm)

Up to 125 (20 lb.
paper)

50 (20 lb. paper)

n/a

Legal paper

20 to 24 lb. (75 to
90 gsm)

Up to 125 (20 lb.
paper)

50 (20 lb. paper)

n/a

Cards

110 lb. index max
(200 gsm)

Up to 40

Up to 20

Envelopes

20 to 24 lb. (75 to
90 gsm)

Up to 15

n/a

Transparency film

N/A

Up to 40

n/a

Labels

N/A

Up to 40

n/a

5 x 7 inch (13 x 18 cm)
Photo paper

67 lb. Bond

Up to 40

4 x 6 inch (10 x 15 cm)
Photo paper

67 lb. Bond

Up to 40

L 3.5 x 5 inch (8.9 x 12.7
cm) Photo paper

67 lb. Bond

Up to 40

Letter (8.5 x 11 inch) /
A4 (210mmx297mm)
Photo paper

67 lb. Bond

Up to 40

n/a

(252 gsm)

Specifications

Technical information

(252 gsm)

243

Chapter 15
(continued)
Type

Paper weight

Input tray*

Output tray†

Photo tray*

(252 gsm)
*
†

Maximum capacity.
Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray frequently.

*
NOTE: For a complete list of supported media sizes, see the printer driver.
Print specifications
•
Print speeds vary according to the complexity of the document
•

Panorama-size printing

•

Method: drop-on-demand thermal inkjet

•

Language: PCL3 GUI

Copy specifications
•
Digital image processing
•

Up to 10 copies from original (depends on model)

•

Copy speeds vary according to the complexity of the document and model

•

Maximum copy enlargement ranging from 200-400% (depends on model)

•

Maximum copy reduction ranging from 25-50% (depends on model)

Scan specifications
•
Image editor included
•

Integrated OCR software automatically converts scanned text to editable text (if installed)

•

Twain-compliant software interface

•

Resolution: up to 4800 x 4800 ppi optical (depends on model); 19200 ppi enhanced (software)
For more information about ppi resolution, see the scanner software.

•

Color: 48-bit color, 8-bit grayscale (256 levels of gray)

•

Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)

Print resolution
To find out about the printer resolution, see the printer software. For more information, see “View
the print resolution” on page 45.
Print cartridge yield
Visit www.hp.com/pageyield for more information on estimated cartridge yields.
Acoustic information
If you have Internet access, you can get acoustic information from the HP Web site. Go to:
www.hp.com/support.

Environmental product stewardship program
Technical information

Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
244

Technical information

This section contains the following topics:
•
•
•
•
•
•
•

Paper use
Plastics
Material safety data sheets
Recycling program
HP inkjet supplies recycling program
Energy Star® notice
Disposal of waste equipment by users in private households in the European Union

Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.

Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability
to identify plastics for recycling purposes at the end of product life.

Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP Web site at:
www.hp.com/go/msds

Recycling program
HP offers an increasing number of product return and recycling programs in many countries/regions,
and partners with some of the largest electronic recycling centers throughout the world. HP
conserves resources by reselling some of its most popular products. For more information regarding
recycling of HP products, please visit:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/

HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is
available in many countries/regions, and lets you recycle used print cartridges and ink cartridges
free of charge. For more information, go to the following Web site:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Energy Star® notice

ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner,
HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
For more information on ENERGY STAR guidelines, go to the following Web site:
www.energystar.gov
Environmental product stewardship program

245

Technical information

This product is designed to reduce power consumption and save natural resources without
compromising product performance. It has been designed to reduce total energy consumption both
during operation and when the product is not active. This product qualifies for ENERGY STAR®
which is a voluntary program established to encourage the development of energy-efficient office
products.

Chapter 15

English
Français
Deutsch
Italiano
Español
Česky

Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU
Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé
zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení. Likvidace vysloužilého zařízení samostatným
sběrem a recyklací napomáhá zachování přírodních zdrojů a zajišťuje, že recyklace proběhne způsobem chránícím lidské zdraví a životní prostředí. Další informace o tom, kam můžete
vysloužilé zařízení předat k recyklaci, můžete získat od úřadů místní samosprávy, od společnosti provádějící svoz a likvidaci domovního odpadu nebo v obchodě, kde jste produkt
zakoupili.

Dansk

Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU
Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr
ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr. Den separate indsamling og genbrug af dit affaldsudstyr på
tidspunktet for bortskaffelse er med til at bevare naturlige ressourcer og sikre, at genbrug finder sted på en måde, der beskytter menneskers helbred samt miljøet. Hvis du vil vide mere
om, hvor du kan aflevere dit affaldsudstyr til genbrug, kan du kontakte kommunen, det lokale renovationsvæsen eller den forretning, hvor du købte produktet.

Nederlands

Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie
Dit symbool op het product of de verpakking geeft aan dat dit product niet mag worden afgevoerd met het huishoudelijk afval. Het is uw verantwoordelijkheid uw afgedankte apparatuur
af te leveren op een aangewezen inzamelpunt voor de verwerking van afgedankte elektrische en elektronische apparatuur. De gescheiden inzameling en verwerking van uw afgedankte
apparatuur draagt bij tot het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt. Voor meer informatie over
waar u uw afgedankte apparatuur kunt inleveren voor recycling kunt u contact opnemen met het gemeentehuis in uw woonplaats, de reinigingsdienst of de winkel waar u het product
hebt aangeschaft.

Eesti

Eramajapidamistes kasutuselt kõrvaldatavate seadmete käitlemine Euroopa Liidus
Kui tootel või toote pakendil on see sümbol, ei tohi seda toodet visata olmejäätmete hulka. Teie kohus on viia tarbetuks muutunud seade selleks ettenähtud elektri- ja elektroonikaseadmete
utiliseerimiskohta. Utiliseeritavate seadmete eraldi kogumine ja käitlemine aitab säästa loodusvarasid ning tagada, et käitlemine toimub inimeste tervisele ja keskkonnale ohutult.
Lisateavet selle kohta, kuhu saate utiliseeritava seadme käitlemiseks viia, saate küsida kohalikust omavalitsusest, olmejäätmete utiliseerimispunktist või kauplusest, kust te seadme
ostsite.

Suomi

Hävitettävien laitteiden käsittely kotitalouksissa Euroopan unionin alueella
Tämä tuotteessa tai sen pakkauksessa oleva merkintä osoittaa, että tuotetta ei saa hävittää talousjätteiden mukana. Käyttäjän velvollisuus on huolehtia siitä, että hävitettävä laite
toimitetaan sähkö- ja elektroniikkalaiteromun keräyspisteeseen. Hävitettävien laitteiden erillinen keräys ja kierrätys säästää luonnonvaroja. Näin toimimalla varmistetaan myös,
että kierrätys tapahtuu tavalla, joka suojelee ihmisten terveyttä ja ympäristöä. Saat tarvittaessa lisätietoja jätteiden kierrätyspaikoista paikallisilta viranomaisilta, jäteyhtiöiltä tai tuotteen
jälleenmyyjältä.

Ελληνικά

Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση
Το παρόν σύμβολο στον εξοπλισμό ή στη συσκευασία του υποδεικνύει ότι το προϊόν αυτό δεν πρέπει να πεταχτεί μαζί με άλλα οικιακά απορρίμματα. Αντίθετα, ευθύνη σας είναι να
απορρίψετε τις άχρηστες συσκευές σε μια καθορισμένη μονάδα συλλογής απορριμμάτων για την ανακύκλωση άχρηστου ηλεκτρικού και ηλεκτρονικού εξοπλισμού. Η χωριστή συλλογή και
ανακύκλωση των άχρηστων συσκευών θα συμβάλει στη διατήρηση των φυσικών πόρων και στη διασφάλιση ότι θα ανακυκλωθούν με τέτοιον τρόπο, ώστε να προστατεύεται η υγεία των
ανθρώπων και το περιβάλλον. Για περισσότερες πληροφορίες σχετικά με το πού μπορείτε να απορρίψετε τις άχρηστες συσκευές για ανακύκλωση, επικοινωνήστε με τις κατά τόπους αρμόδιες
αρχές ή με το κατάστημα από το οποίο αγοράσατε το προϊόν.

Magyar

A hulladékanyagok kezelése a magánháztartásokban az Európai Unióban
Ez a szimbólum, amely a terméken vagy annak csomagolásán van feltüntetve, azt jelzi, hogy a termék nem kezelhető együtt az egyéb háztartási hulladékkal. Az Ön feladata,
hogy a készülék hulladékanyagait eljuttassa olyan kijelölt gyűjtőhelyre, amely az elektromos hulladékanyagok és az elektronikus berendezések újrahasznosításával foglalkozik.
A hulladékanyagok elkülönített gyűjtése és újrahasznosítása hozzájárul a természeti erőforrások megőrzéséhez, egyúttal azt is biztosítja, hogy a hulladék újrahasznosítása az
egészségre és a környezetre nem ártalmas módon történik. Ha tájékoztatást szeretne kapni azokról a helyekről, ahol leadhatja újrahasznosításra a hulladékanyagokat, forduljon
a helyi önkormányzathoz, a háztartási hulladék begyűjtésével foglalkozó vállalathoz vagy a termék forgalmazójához.

Latviski

Lietotāju atbrīvošanās no nederīgām ierīcēm Eiropas Savienības privātajās mājsaimniecībās
Šis simbols uz ierīces vai tās iepakojuma norāda, ka šo ierīci nedrīkst izmest kopā ar pārējiem mājsaimniecības atkritumiem. Jūs esat atbildīgs par atbrīvošanos no nederīgās ierīces,
to nododot norādītajā savākšanas vietā, lai tiktu veikta nederīgā elektriskā un elektroniskā aprīkojuma otrreizējā pārstrāde. Speciāla nederīgās ierīces savākšana un otrreizējā pārstrāde
palīdz taupīt dabas resursus un nodrošina tādu otrreizējo pārstrādi, kas sargā cilvēku veselību un apkārtējo vidi. Lai iegūtu papildu informāciju par to, kur otrreizējai pārstrādei var
nogādāt nederīgo ierīci, lūdzu, sazinieties ar vietējo pašvaldību, mājsaimniecības atkritumu savākšanas dienestu vai veikalu, kurā iegādājāties šo ierīci.

Lietuviškai

Europos Sąjungos vartotojų ir privačių namų ūkių atliekamos įrangos išmetimas
Šis simbolis ant produkto arba jo pakuotės nurodo, kad produktas negali būti išmestas kartu su kitomis namų ūkio atliekomis. Jūs privalote išmesti savo atliekamą įrangą atiduodami ją
į atliekamos elektronikos ir elektros įrangos perdirbimo punktus. Jei atliekama įranga bus atskirai surenkama ir perdirbama, bus išsaugomi natūralūs ištekliai ir užtikrinama, kad įranga
yra perdirbta žmogaus sveikatą ir gamtą tausojančiu būdu. Dėl informacijos apie tai, kur galite išmesti atliekamą perdirbti skirtą įrangą kreipkitės į atitinkamą vietos tarnybą, namų ūkio
atliekų išvežimo tarnybą arba į parduotuvę, kurioje pirkote produktą.
Utylizacja zużytego sprzętu przez użytkowników domowych w Unii Europejskiej
Symbol ten umieszczony na produkcie lub opakowaniu oznacza, że tego produktu nie należy wyrzucać razem z innymi odpadami domowymi. Użytkownik jest odpowiedzialny za
dostarczenie zużytego sprzętu do wyznaczonego punktu gromadzenia zużytych urządzeń elektrycznych i elektronicznych. Gromadzenie osobno i recykling tego typu odpadów
przyczynia się do ochrony zasobów naturalnych i jest bezpieczny dla zdrowia i środowiska naturalnego. Dalsze informacje na temat sposobu utylizacji zużytych urządzeń można
uzyskać u odpowiednich władz lokalnych, w przedsiębiorstwie zajmującym się usuwaniem odpadów lub w miejscu zakupu produktu.
Descarte de equipamentos por usuários em residências da União Européia
Este símbolo no produto ou na embalagem indica que o produto não pode ser descartado junto com o lixo doméstico. No entanto, é sua responsabilidade levar os equipamentos
a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro-eletrônicos. A coleta separada e a reciclagem dos equipamentos no momento do
descarte ajudam na conservação dos recursos naturais e garantem que os equipamentos serão reciclados de forma a proteger a saúde das pessoas e o meio ambiente. Para obter mais
informações sobre onde descartar equipamentos para reciclagem, entre em contato com o escritório local de sua cidade, o serviço de limpeza pública de seu bairro ou a loja em que
adquiriu o produto.
Postup používateľov v krajinách Európskej únie pri vyhadzovaní zariadenia v domácom používaní do odpadu
Tento symbol na produkte alebo na jeho obale znamená, že nesmie by vyhodený s iným komunálnym odpadom. Namiesto toho máte povinnos odovzda toto zariadenie na zbernom
mieste, kde sa zabezpečuje recyklácia elektrických a elektronických zariadení. Separovaný zber a recyklácia zariadenia určeného na odpad pomôže chráni prírodné zdroje a
zabezpečí taký spôsob recyklácie, ktorý bude chráni ľudské zdravie a životné prostredie. Ďalšie informácie o separovanom zbere a recyklácii získate na miestnom obecnom úrade,
vo firme zabezpečujúcej zber vášho komunálneho odpadu alebo v predajni, kde ste produkt kúpili.
Ravnanje z odpadno opremo v gospodinjstvih znotraj Evropske unije
Ta znak na izdelku ali embalaži izdelka pomeni, da izdelka ne smete odlagati skupaj z drugimi gospodinjskimi odpadki. Odpadno opremo ste dolžni oddati na določenem zbirnem
mestu za recikliranje odpadne električne in elektronske opreme. Z ločenim zbiranjem in recikliranjem odpadne opreme ob odlaganju boste pomagali ohraniti naravne vire in zagotovili,
da bo odpadna oprema reciklirana tako, da se varuje zdravje ljudi in okolje. Več informacij o mestih, kjer lahko oddate odpadno opremo za recikliranje, lahko dobite na občini,
v komunalnem podjetju ali trgovini, kjer ste izdelek kupili.
Kassering av förbrukningsmaterial, för hem- och privatanvändare i EU
Produkter eller produktförpackningar med den här symbolen får inte kasseras med vanligt hushållsavfall. I stället har du ansvar för att produkten lämnas till en behörig återvinningsstation
för hantering av el- och elektronikprodukter. Genom att lämna kasserade produkter till återvinning hjälper du till att bevara våra gemensamma naturresurser. Dessutom skyddas både
människor och miljön när produkter återvinns på rätt sätt. Kommunala myndigheter, sophanteringsföretag eller butiken där varan köptes kan ge mer information om var du lämnar
kasserade produkter för återvinning.
Изхвърляне на оборудване за отпадъци от потребители в частни домакинства в Европейския съюз
Този символ върху продукта или опаковката му показва, чепродуктът не трябва да се изхвърля заедно с домакинските отпадъци. Вие имате отговорността да изхвърлите
оборудването за отпадъци, като го предадете на определен пункт за рециклиране на електрическо или механично оборудване за отпадъци. Отделното събиране и рециклиране
на оборудването за отпадъци при изхвърлянето му помага за запазването на природни ресурси и гарантира рециклиране, извършено така, чеда не застрашава човешкото
здраве и околната среда. За повече информация къде можете да оставите оборудването за отпадъци за рециклиране се свържете със съответния офис в града ви, фирмата за
събиране на отпадъци или смагазина, от който сте закупили продукта

Română

Technical information

Português

Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea
Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es
responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos. El reciclaje y la recogida por separado de estos residuos
en el momento de la eliminación ayudará a preservar recursos naturales y a garantizar que el reciclaje proteja la salud y el medio ambiente. Si desea información adicional sobre los
lugares donde puede dejar estos residuos para su reciclado, póngase en contacto con las autoridades locales de su ciudad, con el servicio de gestión de residuos domésticos o con la
tienda donde adquirió el producto.

Slovenčina

Smaltimento di apparecchiature da rottamare da parte di privati nell'Unione Europea
Questo simbolo che appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici. Gli utenti devono provvedere allo
smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche. La raccolta e il riciclaggio
separati delle apparecchiature da rottamare in fase di smaltimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rottamate
nel rispetto dell'ambiente e della tutela della salute. Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rottamare, contattare il proprio comune di residenza,
il servizio di smaltimento dei rifiuti locale o il negozio presso il quale è stato acquistato il prodotto.

Slovenščina

Entsorgung von Elektrogeräten durch Benutzer in privaten Haushalten in der EU
Dieses Symbol auf dem Produkt oder dessen Verpackung gibt an, dass das Produkt nicht zusammen mit dem Restmüll entsorgt werden darf. Es obliegt daher Ihrer Verantwortung, das
Gerät an einer entsprechenden Stelle für die Entsorgung oder Wiederverwertung von Elektrogeräten aller Art abzugeben (z.B. ein Wertstoffhof). Die separate Sammlung und das
Recyceln Ihrer alten Elektrogeräte zum Zeitpunkt ihrer Entsorgung trägt zum Schutz der Umwelt bei und gewährleistet, dass sie auf eine Art und Weise recycelt werden, die keine
Gefährdung für die Gesundheit des Menschen und der Umwelt darstellt. Weitere Informationen darüber, wo Sie alte Elektrogeräte zum Recyceln abgeben können, erhalten Sie bei
den örtlichen Behörden, Wertstoffhöfen oder dort, wo Sie das Gerät erworben haben.

Svenska

Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union européenne
La présence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous débarrasser de ce produit de la même façon que vos déchets courants.
Au contraire, vous êtes responsable de l'évacuation de vos équipements usagés et, à cet effet, vous êtes tenu de les remettre à un point de collecte agréé pour le recyclage des
équipements électriques et électroniques usagés. Le tri, l'évacuation et le recyclage séparés de vos équipements usagés permettent de préserver les ressources naturelles et de s'assurer
que ces équipements sont recyclés dans le respect de la santé humaine et de l'environnement. Pour plus d'informations sur les lieux de collecte des équipements usagés, veuillez contacter
votre mairie, votre service de traitement des déchets ménagers ou le magasin où vous avez acheté le produit.

Български

Disposal of Waste Equipment by Users in Private Households in the European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment
at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Polski

Disposal of waste equipment by users in private households in the European Union

246

Înlăturarea echipamentelor uzate de către utilizatorii casnici din Uniunea Europeană
Acest simbol de pe produs sau de pe ambalajul produsului indică faptul că acest produs nu trebuie aruncat alături de celelalte deşeuri casnice. În loc să procedaţi astfel, aveţi
responsabilitatea să vă debarasaţi de echipamentul uzat predându-l la un centru de colectare desemnat pentru reciclarea deşeurilor electrice şi aechipamentelor electronice.
Colectarea şi reciclarea separată aechipamentului uzat atunci când doriţi să îl aruncaţi ajută la conservarea resurselor naturale şi asigură reciclarea echipamentului într-o manieră care
protejează sănătatea umană şi mediul. Pentru informaţii suplimentare despre locul în care se poate preda echipamentul uzat pentru reciclare, luaţi legătura cu primăria locală, cu
serviciul de salubritate sau cu vânzătorul de la care aţi achiziţionat produsul.

Technical information

Regulatory notices
The HP All-in-One meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
•

Regulatory model identification number

•

FCC statement

•

Notice to users in Korea

•

VCCI (Class B) compliance statement for users in Japan

•

Notice to users in Japan about the power cord

•

Noise emission statement for Germany

•

Toxic and hazardous substance table

•

Declaration of conformity (European Economic Area)

•

HP Photosmart C4500 All-in-One series declaration of conformity

Regulatory model identification number

Technical information

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The
Regulatory Model Number for your product is SNPRB-0721-02. This regulatory number should not
be confused with the marketing name (HP Photosmart C4500 All-in-One series, etc.) or product
numbers (Q8401A, etc.).

Regulatory notices

247

Chapter 15

FCC statement

FCC statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified
that the following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•
•
•
•

Reorient the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

For further information, contact:
Manager of Corporate Product Regulations
Hewlett-Packard Company
3000 Hanover Street
Palo Alto, Ca 94304
(650) 857-1501
Modifications (part 15.21)
The FCC requires the user to be notified that any changes or modifications made to this
device that are not expressly approved by HP may void the user's authority to operate the
equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.

Notice to users in Korea

VCCI (Class B) compliance statement for users in Japan
Technical information
248

Technical information

Notice to users in Japan about the power cord

Noise emission statement for Germany

Geräuschemission
LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19

Toxic and hazardous substance table

Declaration of conformity (European Economic Area)

Technical information

The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It
identifies the product, manufacturer’s name and address, and applicable specifications recognized
in the European community.

Regulatory notices

249

Chapter 15

HP Photosmart C4500 All-in-One series declaration of conformity

Regulatory wireless statements
This section contains the following regulatory information pertaining to wireless products:
•

Exposure to radio frequency radiation

•

Notice to users in Brazil

•

Notice to users in Canada

•

European Union regulatory notice

•

Notice to users in Taiwan

Technical information
250

Technical information

Exposure to radio frequency radiation

Exposure to radio frequency radiation
Caution The radiated output power of this device is far below the FCC radio
frequency exposure limits. Nevertheless, the device shall be used in such a manner
that the potential for human contact during normal operation is minimized. This
product and any attached external antenna, if supported, shall be placed in such
a manner to minimize the potential for human contact during normal operation. In
order to avoid the possibility of exceeding the FCC radio frequency exposure
limits, human proximity to the antenna shall not be less than 20 cm (8 inches)
during normal operation.

Notice to users in Brazil

Aviso aos usuários no Brasil
Este equipamento opera em caráter secundário, isto é, não tem direito à proteção
contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar
interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001).

Notice to users in Canada

Notice to users in Canada/Note à l'attention des utilisateurs canadiens
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise
emissions from the digital apparatus set out in the Radio Interference Regulations of the
Canadian Department of Communications. The internal wireless radio complies with RSS
210 and RSS GEN of Industry Canada.

Technical information

Utiliser à l'intérieur. Le présent appareil numérique n'émet pas de bruit radioélectrique
dépassant les limites applicables aux appareils numériques de la classe B prescrites dans
le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications
du Canada. Le composant RF interne est conforme a la norme RSS-210 and RSS GEN
d'Industrie Canada.

Regulatory wireless statements

251

Chapter 15

European Union regulatory notice

European Union Regulatory Notice
Products bearing the CE marking comply with the following EU Directives:
•
•

Low Voltage Directive 2006/95/EC
EMC Directive 2004/108/EC

CE compliance of this product is valid only if powered with the correct CE-marked AC
adapter provided by HP.
If this product has telecommunications functionality, it also complies with the essential
requirements of the following EU Directive:
•

R&TTE Directive 1999/5/EC

Compliance with these directives implies conformity to harmonized European standards
(European Norms) that are listed in the EU Declaration of Conformity issued by HP for this
product or product family. This compliance is indicated by the following conformity
marking placed on the product.

The wireless telecommunications functionality of this product may be used in the following
EU and EFTA countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic,
Slovenia, Spain, Sweden, Switzerland and United Kingdom.
Products with 2.4-GHz wireless LAN devices
France
For 2.4 GHz Wireless LAN operation of this product certain restrictions apply: This
product may be used indoor for the entire 2400-2483.5 MHz frequency band (channels
1-13). For outdoor use, only 2400-2454 MHz frequency band (channels 1-9) may be used.
For the latest requirements, see http://www.art-telecom.fr.
Italy
License required for use. Verify with your dealer or directly with the General Direction for
Frequency Planning and Management (Direzione Generale Pianificazione e Gestione
Frequenze).

Technical information
252

Technical information

Notice to users in Taiwan

Regulatory wireless statements

253

Chapter 15

Technical information
254

Technical information

Symbols/Numerics

10 x 15 cm photo paper
specifications 243
13 x 18 cm photo paper
load 34
2 pages on 1, print 56
4 pages on 1, print 56
4 x 6 inch (10 x 15 cm)
borderless photos
print 50
5 x 7 inch photo paper, load 34
802.11 wireless, configuration
page 21

cancel
copy 77
print job 61
scan 70
cancel button 6
carriage
jam 159
stalled 165
Carriage stall 216
cartridge 87
cartridges. See print cartridges
channel, wireless
communication 22
choose paper 31
clean
exterior 95
glass 95
lid backing 95
print cartridge contacts 89
print cartridge ink nozzle
area 91
print cartridges 88
color
dull 124
color tone, change in print 47
communication mode 22
communication problems
test failed 213
two-way communication
lost 214
computer-to-computer
network 14
configuration page
802.11 wireless 21
general information 20
configuration source 21
connect
wireless, with access
point 12
wireless, without access
point 12
connection problems
device not found 212
HP All-in-One will not turn
on 100

A
A4 paper, load 34
access point connection 12
access point HW address 24
ad hoc network 14
addresses, print 59
admin password 21
after the support period 239
align print cartridges 87
alignment
failed 219
print cartridges 219
authentication type 23

B
base station. See access point
connection
best copy quality 73
blank
copy 157
scan 151
booklet printing 55
borderless copies
13 x 18 cm (5 x 7 inch)
photo 74
borderless photos
copy has borders 158
crop is wrong 157
print 50
brightness, change in print 47
buttons, control panel 6

connection types supported
printer sharing 11
control panel
buttons 6
features 6
copy
blank 157
borderless has borders 158
cancel 77
crop is wrong 157
fit to page fails 156
make a copy 71
missing information 155
number of copies 72
quality 73
specifications 244
speed 73
troubleshooting 153
crop
borderless copy is
wrong 157
fails 205
customer support
warranty 237, 239

D
declaration of conformity
European Economic
Area 249
default
menu 7
default gateway 21
default printer, set as 44
default settings, restore 19
device
no response 133
not found 212
disconnected error 206
DNS server 22
documents
edit scanned 69
scan 67
double-sided prints 53, 55

E
edit scanned images 69

255

Index

Embedded Web Server
password settings 21
encryption
settings 23
WEP key 16
envelopes
load 38
specifications 243
environment
Environmental product
stewardship program 244
error messages
memory cards 205
out of paper 208
reading or writing file 202
EWS 21

F
fast copy quality 73
fax
paper width incorrect 212
poor quality printouts 118
fax problems
poor print quality 118
file
invalid name 203
supported formats 203
unreadable 202
unsupported formats 203
firmware revision mismatch 165
firmware version 20
fit to page 75
fit to page fails 156

G
gateway, default setting 21
general information,
configuration page 20
glass
clean 95
greeting cards, load 39

H
hardware address 21
hostname 20, 25
HP JetDirect 11

I
images
edit scanned 69
scan 67
improper shutdown 214

256

infrastructure mode 12
ink
drying time 208
low 143, 215
sprays inside HP All-inOne 144
streaks on the back of
paper 129
ink cartridges
HP ink depleted 236
ink levels, check 80
ink supplies
purchase 97
ink, removing ink from skin and
clothing 85
ink-backup mode 86
install software, troubleshoot 99
interface card 13
invalid file name 203
IP
address 20, 21
iron-on transfers 58

J
jams, paper 40

L
labels
load 39
specifications 243
landscape orientation 46
legal paper
load 34
specifications 243
letter paper
load 34
specifications 243
lid backing, clean 95
load
13 x 18 cm photo paper 34
5 x 7 inch photo paper 34
A4 paper 34
envelopes 38
full-size paper 34
greeting cards 39
index cards 37
iron-on transfers 39
labels 39
legal paper 34
letter paper 34
original 29
small-size photo paper 34

transparencies 39

M
MAC address 21
maintain
print cartridge 87
maintenance
align print cartridges 87
cartridges 87
check ink levels 80
clean exterior 95
clean glass 95
clean lid backing 95
clean print cartridges 88
print cartridges 79
replace print cartridges 81
self-test report 94
make a copy 71
margins
incorrect 140
text or graphic cut off 141
mDNS service name 21
media. See paper
Media Access Control (MAC)
address 21
memory cards
digital camera cannot
read 145
error message 205
file unreadable 202
HP All-in-Onecannot
read 146
insert 65
photos missing 203
save files to computer 65
slots 63
troubleshoot 144
menus
default 7
reprint 7
scan 7
settings 7
wireless 8
missing
information from copy 155
text from scan 152

N
network
connection type 20
interface card 13
name 22

Index

O
on button 6
order
ink supplies 97
print cartridges 97
out of paper 208
overheads, print 58

P
page order 57
paper
choose 31
feed fails 129
incompatible types 34
jam 164, 211
jams 40, 114
load 34
misfeed 211
out of 208
recommended sizes for
printing 44
recommended types 32, 33
size incorrect 212
specifications 243
tips 115
type incorrect 212
width incorrect 212
paper type 45
password, Embedded Web
Server 21
peer-to-peer network 14
phone numbers, support 238
phone support 238
phone support period
period for support 239
photo paper
load 34
specifications 243
photos
edit scanned 69
ink sprays 144
missing 203
photo print cartridge 84

print borderless 50
print on photo paper 51
poor fax printout quality 118
poor printout quality 116
portrait orientation 46
posters 59
preview print job 47
print
2 or 4 pages on 1 56
addresses 59
blank printout 143
booklet 55
borderless fails 133
borderless photos 50
both sides of page 53
cancel job 61
correct order 57
distorted printout 121
envelopes 59
envelopes print
incorrectly 132
faded 124
from computer 43
from software application 43
iron-on transfers 58
labels 59
margins incorrect 140, 141
meaningless characters 136
multiple pages on one
sheet 56
nothing happens 137
on photo paper 51
posters 59
preview 47
print options 44, 48
quality, troubleshoot 116,
118, 122, 126
reverse images 58
reversed page order 140
self-test report 94
special print jobs 50
specifications 244
transparencies 58
troubleshooting 131
vertical streaks 127
Web pages 60
print cartridge protector 84
print cartridges
align 87, 219
check ink levels 80
clean 88
clean contacts 89
clean ink nozzle area 91

damaged 226
error message 223, 226
handle 79
incorrect 223
low ink 143
low on ink 215
missing 226
non-HP ink 223
order 97
part names 79
photo print cartridge 84
previously used 236
replace 81
store 84
print quality
smeared ink 116
print settings
brightness 47
color tone 47
layout 46
orientation 46
paper size 44
paper type 45
print quality 115
quality 46
reduce/enlarge 47
resizing options 47
resolution 46
saturation 47
speed 46
printer found screen,
Windows 18
printer sharing
usb 11
Windows 11
printing
with one ink cartridge 86
Printing Shortcuts tab 48
problems
copy 153
error messages 159
print 131
scan 149

Index

restore settings 19
security 16
status 20
upgrade 18
network configuration page 20
normal copy quality 73
number of copies
copy 72

Q
quality
print 46
quality, copy 73

R
radio, turn off 19
Readme file 99

257

Index

recycle
ink cartridges 245
reduce/enlarge copies
resize to fit letter or A4 75
regulatory notices
declaration of conformity
(European Economic
Area) 249
regulatory model
identification number 247
wireless statements 250
reinstall software 108
removing ink from skin and
clothing 85
replace print cartridges 81
reports
print cartridges 87
self-test 94
reprint
menu 7
reprint button 7
resolution
print 46
restore network defaults 19
RJ-45 plug 24, 25

S
saturation, change in print 47
save
photos to computer 65
scan
blank 151
cancel 70
crop incorrect 151
documents 67, 68
edit image 69
fails 150, 166
features 67
halts 149
menu 7
page layout incorrect 151
photos 67, 68
scan specifications 244
stop 70
text appears as dotted
lines 151
text format incorrect 152
text incorrect 152
troubleshooting 149
scan button 7
scan glass
clean 95
security
258

network, WEP key 13, 16,
17, 22, 23
troubleshoot 16
self-test report 94
set
print options 44, 48
settings
menu 7
network 18
restore defaults 19
sharing 17
ship your product 240
signal strength 22
Smart Key 13
smeared ink 116
software application, print
from 43
software installation
reinstall 108
uninstall 108
speed
copy 73
print 46
SSID
troubleshoot 109
wireless setting 22
start black 7
start color 7
status, network 20
stop
copy 77
print job 61
scan 70
subnet mask 21
support
contact 238
support process 237
system requirements 243

T
T-shirt transfers. See iron-on
transfers
technical information
copy specifications 244
paper specifications 243
print specifications 244
scan specifications 244
system requirements 243
telephone numbers,
support 238
text
cut off 141
dotted lines on scan 151

incorrect format on
scan 152
incorrect or missing on
scan 152
jagged 131
meaningless characters 136
not filled in 118
smooth fonts 131
total packets
received 24
transmitted 24
transparencies
load 39
specifications 243
troubleshoot
fax problems 118
jams, paper 40
low signal 111
network connection 111
network setup 109
Passphrase, invalid 112
print quality 116
printer not found 113
Readme file 99
setup 99
USB cable 102
WEP key 112
troubleshooting
copy 153
error messages 159
memory card 144
print 131
scan 149
two-sided prints 53, 55

U
uninstall software 108
upgrade to network 18
URL 20
USB cable
communication lost 214
USB cable installation 102

W
warranty 237, 239
Web pages, print 60
WEP key, setup 16
wireless
menu 8
radio, turn off 19
status 22

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Hp Photosmart C4580 All In One Printer Users Manual C4500 Series

If not then c01516322 Manual: ://h10032.www1.hp.com/ctg/Manual/c01516322

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