Hp Photosmart C4600 Users Manual

C4680 to the manual 30b45e84-d7f5-4180-bddb-cf2663db2964

2015-02-09

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Contents
HP Photosmart C4600 series Help
Get to know the HP Photosmart
- Printer parts
- Control panel features
Print
Scan
- Scan to a computer
- Scan to a memory card
Copy
- Copy text or mixed documents
Reprint photos
Save photos
Work with cartridges
Solve a problem
Technical information
Index

HP Photosmart C4600 series

Contents

1 HP Photosmart C4600 series Help..........................................................................................3

2 Get to know the HP Photosmart

Printer parts................................................................................................................................5

Control panel features................................................................................................................6

4Print

Print documents........................................................................................................................13

Print photos..............................................................................................................................14

Print envelopes.........................................................................................................................21

Print on specialty media...........................................................................................................21

Print a Web page......................................................................................................................22

5Scan

Scan to a computer..................................................................................................................27

Scan to a memory card............................................................................................................28

6Copy

Copy text or mixed documents.................................................................................................31

7 Reprint photos........................................................................................................................35

8 Save photos............................................................................................................................37

9 Work with cartridges

Check the estimated ink levels.................................................................................................39

Replace the cartridges..............................................................................................................40

Order ink supplies.....................................................................................................................42

Cartridge warranty information.................................................................................................43

10 Solve a problem

HP support................................................................................................................................45

Uninstall and reinstall the software...........................................................................................48

Setup troubleshooting...............................................................................................................49

Print quality troubleshooting.....................................................................................................58

Print troubleshooting.................................................................................................................73

Memory card troubleshooting...................................................................................................77

Copy troubleshooting................................................................................................................81

Scan troubleshooting................................................................................................................85

Errors........................................................................................................................................87

12 Technical information

Notice......................................................................................................................................123

Specifications.........................................................................................................................123

Environmental product stewardship program.........................................................................125

Regulatory notices..................................................................................................................128

Index............................................................................................................................................133

Contents

1 HP Photosmart C4600 series Help

For information about the HP Photosmart, see:

•“

Get to know the HP Photosmart” on page 5

•“

Print” on page 13

•“

Scan” on page 27

•“

Copy” on page 31

•“

Reprint photos” on page 35

•“

Save photos” on page 37

•“

Work with cartridges” on page 39

•“

Technical information” on page 123

HP Photosmart C4600 series Help 3

HP Photosmart C4600 series Help

Chapter 1

4 HP Photosmart C4600 series Help

HP Photosmart C4600 series Help

2 Get to know the HP Photosmart

•Printer parts

•Control panel features

Printer parts

Figure 2-1 Printer parts

1Color graphics display (also referred to as the display)

2Control panel

3On button

4Photo light

5Memory card slot for Memory Stick cards

6Memory card slot for Secure Digital and xD cards

7Paper tray

8Paper tray extender (also referred to as the tray extender)

9Cartridge door

10 Cartridge access area

11 Print carriage

12 Glass

13 Lid-backing

14 Lid

15 Rear door

16 Rear USB port

17 Power connection (Use only with the power adapter supplied by HP.)

Get to know the HP Photosmart 5

Get to know the HP Photosmart

Control panel features

Figure 2-2 Control panel features

Copy

Photo

Scan

1Back: Returns to the previous screen.

2Cancel: Stops the current operation, restores default settings, and clears the current photo

selection.

3OK: Selects a menu setting, value, or photo.

4Scan: From the Home screen, opens the Scan Menu. When viewing screens other than the

Home screen, selects options related to the current display.

5Photo: From the Home screen, opens the Photo Menu. When viewing screens other than the

Home screen, selects options related to the current display.

6Copy: From the Home screen, opens the Copy Menu. When viewing screens other than the

Home screen, selects options related to the current display.

Chapter 2

6 Get to know the HP Photosmart

Get to know the HP Photosmart

3 Paper basics

You can load many different types and sizes of paper in the HP Photosmart, including

letter or A4 paper, photo paper, transparencies, and envelopes.

By default, the HP Photosmart is set to detect the size and type of paper you load in the

input tray automatically and then adjust its settings to generate the highest quality output

for that paper. If you are using special papers, such as photo paper, transparency film,

envelopes, or labels, or if you experience poor print quality using the automatic setting,

you can manually set the paper size and type for print and copy jobs.

This section contains the following topics:

•Recommended papers for photo printing

•Recommended papers for printing

•Load media

Related topics

“Information on paper” on page 12

Information on paper

The HP Photosmart is designed to work well with most paper types. Test a variety of

paper types before buying a large quantity. Find a paper type that works well and is easy

to purchase. HP papers are designed for the best quality results. In addition, follow these

tips:

•Do not use paper that is too thin, that has a slick texture, or that stretches easily. It

can feed incorrectly through the paper path, causing paper jams.

•Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag.

•Do not leave unused photo paper in the input tray. The paper might start to curl, which

might reduce the quality of your printouts. Curled paper can also cause paper jams.

•Always hold photo paper by the edges. Fingerprints on photo paper can reduce print

quality.

•Do not use paper that is heavily textured. It can cause graphics or text to print

improperly.

•Do not combine different paper types and paper sizes in the input tray; the entire stack

of paper in the input tray must be the same size and type.

•Store printed photos under glass or in a storage book to prevent bleeding over time

from high humidity.

Chapter 3

12 Paper basics

Paper basics

4Print

“Print documents” on page 13

“Print photos” on page 14

“Print envelopes” on page 21

“Print on specialty media” on page 21

“Print a Web page” on page 22

Related topics

•“

Load media” on page 10

•“

Recommended papers for photo printing” on page 7

•“

Recommended papers for printing” on page 8

Print documents

Most print settings are automatically handled by the software application. You need to

change the settings manually only when you change print quality, print on specific types

of paper or transparency film, or use special features.

To print from a software application

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. If you need to change settings, click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

NOTE: When printing a photo, you must select options for the specific photo

paper and photo enhancement.

Print 13

5. Select the appropriate options for your print job by using the features available in the

Advanced, Printing Shortcuts, Features, and Color tabs.

TIP: You can easily select the appropriate options for your print job by choosing

one of the predefined print tasks on the Printing Shortcuts tab. Click a type of

print task in the Printing Shortcuts list. The default settings for that type of print

task are set and summarized on the Printing Shortcuts tab. If necessary, you

can adjust the settings here and save your custom settings as a new printing

shortcut. To save a custom printing shortcut, select the shortcut and click Save

As. To delete a shortcut, select the shortcut and click Delete.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

Related topics

•“

Recommended papers for printing” on page 8

•“

Load media” on page 10

•“

View the print resolution” on page 24

•“

Printing shortcuts” on page 24

•“

Set the default print settings” on page 25

•“

Stop the current job” on page 121

Print photos

•“Print photos saved on your computer” on page 14

•“

Print photos from a memory card” on page 17

Print photos saved on your computer

To print a borderless image

1. Remove all paper from the input tray.

2. Place the photo paper print side down on the right side of the input tray.

3. On the File menu in your software application, click Print.

4. Make sure the product is the selected printer.

5. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

Chapter 4

14 Print

6. Click the Features tab.

7. In the Size list, click the size of photo paper loaded in the input tray.

If a borderless image can be printed on the specified size, the Borderless printing

check box is enabled.

8. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

NOTE: You cannot print a borderless image if the paper type is set to Plain

paper or to a type of paper other than a photo paper.

9. Select the Borderless printing check box if it is not already checked.

If the borderless paper size and paper type are not compatible, the product software

displays an alert and allows you to select a different type or size.

10. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start

to curl, which could reduce the quality of your printout. Photo paper should be flat

before printing.

To print a photo on photo paper

1. Load paper in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, from the Paper Type drop-down list, select More. Then,

select the appropriate photo paper type.

7. In the Resizing Options area, from the Size drop-down list, select More. Then, select

the appropriate paper size.

If the paper size and paper type are not compatible, the printer software displays an

alert and allows you to select a different type or size.

Print photos 15

8. In the Basic Options area, select a high print quality, such as Best, from the Print

Quality drop-down list.

NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi

setting with supported types of photo paper. If Maximum dpi is not listed in the

Print quality drop-down list, you can enable it from the Advanced tab. For more

information, see “Print using Maximum dpi” on page 23.

9. In the HP Real Life Technologies area, click the Photo fix drop-down list and select

from the following options:

•Off: applies no HP Real Life Technologies to the image.

•Basic: enhances low-resolution images; moderately adjusts image sharpness.

10. Click OK to return to the Properties dialog box.

11. (Optional) If you want to print the photo in black and white, click the Color tab and

select the Print in grayscale check box. From the drop-down list, select one of the

following options:

•High Quality: uses all the available colors to print your photo in grayscale. This

creates smooth and natural shades of gray.

•Black Ink Only: uses black ink to print your photo in grayscale. The gray shading

is created by varying patterns of black dots, which might result in a grainy image.

12. Click OK, and then click Print or OK in the Print dialog box.

NOTE: Do not leave unused photo paper in the input tray. The paper might start to

curl, which could reduce the quality of your printout. Photo paper should be flat before

printing.

Related topics

•“

Recommended papers for photo printing” on page 7

•“

Load media” on page 10

•“

Print using Maximum dpi” on page 23

•“

View the print resolution” on page 24

•“

Printing shortcuts” on page 24

•“

Set the default print settings” on page 25

•“

Stop the current job” on page 121

Chapter 4

16 Print

Print photos from a memory card

▲Do one of the following:

Print photo on small-size paper

a. Load paper.

❑Load up to 10 x 15 cm (4 x 6 inch) photo paper in paper tray.

b. Select project type.

❑Press button next to Photo on Home screen.

❑Press button next to Memory Card Print.

c. Insert memory.

1Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter

optional), or Memory Stick Micro (adapter required)

2MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High

Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card

3CompactFlash (CF) types I and II

4Front USB port (for storage devices)

Print photos 17

d. Select photo.

❑Press button next to Select.

❑Press same button to increase number of copies.

❑Press OK.

e. Print photo.

❑Press OK.

Print photo on full-size paper

a. Load paper.

❑Load full-size photo paper in paper tray.

b. Select project type.

❑Press the button next to Photo on Home screen.

❑Press the button next to Memory Card Print.

Chapter 4

18 Print

c. Insert memory.

1Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter

optional), or Memory Stick Micro (adapter required)

2MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High

Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card

3CompactFlash (CF) types I and II

4Front USB port (for storage devices)

d. Select photo.

❑Press button next to Select.

❑Press same button to increase the number of copies.

❑Press OK.

❑Press button next to Photo Size.

❑Press button next to 8.5 x 11 to change paper size.

e. Print photo.

❑Press Print.

Print photos 19

Print passport photos

a. Load paper.

❑Load full-size photo paper in paper tray.

b. Select project type.

❑Press button next to Photo on Home screen.

❑Press button next to Passport Photo Print.

c. Insert memory.

1Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter

optional), or Memory Stick Micro (adapter required)

2MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High

Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card

3CompactFlash (CF) types I and II

4Front USB port (for storage devices)

d. Select photo.

❑Press button next to Select.

❑Press same button to increase number of copies.

Chapter 4

20 Print

❑Press OK.

❑Press button next to 2 x 2 inches to select paper size.

e. Print photo.

❑Press OK.

Related topics

•“

Recommended papers for photo printing” on page 7

•“

Stop the current job” on page 121

Print envelopes

With the HP Photosmart, you can print on a single envelope, a group of envelopes, or

label sheets designed for inkjet printers.

To print a group of addresses on labels or envelopes

1. Print a test page on plain paper first.

2. Place the test page on top of the label sheet or envelope, and hold both up to the

light. Check the spacing for each block of text. Make adjustments as needed.

3. Load the labels or envelopes into the main input tray.

CAUTION: Do not use envelopes with clasps or windows. They can get stuck in

the rollers and cause paper jams.

4. Slide the paper-width guide inward against the stack of labels or envelopes until the

guide stops.

5. If you are printing on envelopes, do the following:

a. Display the print settings, and click the Features tab.

b. In the Resizing Options area, click the appropriate envelope size in the Size list.

6. Click OK, and then click Print or OK in the Print dialog box.

Related topics

•“

Paper basics” on page 7

•“

View the print resolution” on page 24

•“

Printing shortcuts” on page 24

•“

Set the default print settings” on page 25

•“

Stop the current job” on page 121

Print on specialty media

To reverse an image for iron-on transfers

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

Print on specialty media 21

4. Click the Features tab.

5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer

from the list.

6. If the selected size is not what you want, click an appropriate size in the Size list.

7. Click the Advanced tab.

8. In the Features area, select the Mirror Image check box.

9. Click OK, and then click Print or OK in the Print dialog box.

NOTE: To prevent jams, manually feed the iron-on transfer sheets into the input

tray one sheet at a time.

To print on transparencies

1. Load the transparency into the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Basic Options area, from the Paper Type drop-down list, select More. Then

select the appropriate paper type.

TIP: If you want to make notations on the back of the transparencies and erase

them later without scratching the original, click the Advanced tab, and select the

Mirror Image check box.

7. In the Resizing Options area, from the Size drop-down list, select More. Then, select

an appropriate size.

8. Click OK, and then click Print or OK in the Print dialog box.

NOTE: The product automatically waits for transparencies to dry before

releasing them. Ink dries slower on film than on plain paper. Make sure you allow

enough time for the ink to dry before handling the transparency.

Related topics

•“

Paper basics” on page 7

•“

View the print resolution” on page 24

•“

Printing shortcuts” on page 24

•“

Set the default print settings” on page 25

•“

Stop the current job” on page 121

Print a Web page

You can print a Web page from your Web browser on the HP Photosmart.

If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web

Printing to ensure simple, predictable web printing with control over what you want and

how you want it printed. You can access HP Smart Web Printing from the toolbar in

Chapter 4

22 Print

Internet Explorer. For more information about HP Smart Web Printing, see the help file

provided with it.

To print a Web page

1. Make sure you have paper loaded in the main input tray.

2. On the File menu in your Web browser, click Print.

The Print dialog box appears.

3. Make sure the product is the selected printer.

4. If your Web browser supports it, select the items on the Web page that you want to

include in the printout.

For example, in Internet Explorer, click the Options tab to select options such as As

laid out on screen, Only the selected frame, and Print all linked documents.

5. Click Print or OK to print the Web page.

TIP: To print Web pages correctly, you might need to set your print orientation to

Landscape.

Print using Maximum dpi

Use maximum dpi mode to print high-quality, sharp images.

To get the most benefit from maximum dpi mode, use it to print high-quality images such

as digital photographs. When you select the maximum dpi setting, the printer software

displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing

in maximum dpi is supported on the following paper-types only:

•HP Premium Plus Photo Paper

•HP Premium Photo Paper

•HP Advanced Photo Paper

•Photo Hagaki cards

Printing in maximum dpi takes longer than printing with other settings and requires a large

amount of disk space.

To print in Maximum dpi mode

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Advanced tab.

6. In the Features area, select the Enable maximum dpi setting check box.

7. Click the Features tab.

8. In the Paper Type drop-down list, click More, and then select the appropriate paper

type.

Print using Maximum dpi 23

9. In the Print Quality drop-down list, click Maximum dpi.

NOTE: To find out what dpi the product will print based on the paper type and

print quality settings you selected, click Resolution.

10. Select any other print settings that you want, and then click OK.

Related topics

“View the print resolution” on page 24

View the print resolution

The printer software displays the print resolution in dots per inch (dpi). The dpi varies

according to the paper type and print quality that you select in the printer software.

To view the print resolution

1. Make sure you have paper loaded in the input tray.

2. On the File menu in your software application, click Print.

3. Make sure the product is the selected printer.

4. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

5. Click the Features tab.

6. In the Paper Type drop-down list, select the type of paper that you have loaded.

7. In the Print Quality drop-down list, select the appropriate print quality setting for your

project.

8. Click the Resolution button to view the print resolution dpi for the paper type and

print quality combination you selected.

Printing shortcuts

Use printing shortcuts to print with print settings that you use often. The printer software

has several specially designed printing shortcuts that are available in the Printing

Shortcuts list.

NOTE: When you select a printing shortcut the appropriate printing options are

automatically displayed. You can leave them as is, change them, or create your own

shortcuts for commonly used tasks.

Use the Printing Shortcuts tab for the following print tasks:

•General Everyday Printing: Print documents quickly.

•Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm

(4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers.

•Paper-saving Printing: Print two-sided documents with mutliple pages on same

sheet to reduce paper usage.

•Photo Printing–With White Borders: Print a photo with a white border around the

edges.

Chapter 4

24 Print

•Fast/Economical Printing: Produce draft-quality printouts quickly.

•Presentation Printing: Print high-quality documents, including letters and

transparencies.

•Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart

manually.

To create a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts list, click a printing shortcut.

The print settings for the selected printing shortcut are displayed.

6. Change the print settings to those you want in the new printing shortcut.

7. Click Save as and type a name for the new printing shortcut, and then click Save.

The printing shortcut is added to the list.

To delete a printing shortcut

1. On the File menu in your software application, click Print.

2. Make sure the product is the selected printer.

3. Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties,

Options, Printer Setup, Printer, or Preferences.

4. Click the Printing Shortcuts tab.

5. In the Printing Shortcuts list, click the printing shortcut that you want to delete.

6. Click Delete.

The printing shortcut is removed from the list.

NOTE: Only the shortcuts that you have created can be deleted. The original HP

shortcuts cannot be deleted.

Set the default print settings

If there are settings that you frequently use for printing, you might want to make them the

default print settings so they are already set when you open the Print dialog box from

within your software application.

To change the default print settings

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Settings.

2. Make changes to the print settings, and click OK.

Set the default print settings 25

Chapter 4

26 Print

5 Scan

•“Scan to a computer” on page 27

•“

Scan to a memory card” on page 28

•“

Scan and reprint photos” on page 35

Scan to a computer

To scan to a computer

1. Load original.

a. Lift lid on product.

b. Load original print side down on right front corner of glass.

Scan 27

Scan

c.Close lid.

2. Connect to computer.

3. Start scan.

a. Press button next to Scan.

b. Press button next to Scan to PC.

Related topics

“Stop the current job” on page 121

Scan to a memory card

To save a scan to a memory card

1. Load original.

a. Lift lid on product.

b. Load original print side down on right front corner of glass.

Chapter 5

28 Scan

Scan

c.Close lid.

2. Select Scan.

a. Press button next to Scan.

b. Press button next to Scan to Memory Card.

3. Insert memory.

1Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate,

Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter

optional), or Memory Stick Micro (adapter required)

2MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;

adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity

(SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card

3CompactFlash (CF) types I and II

4Front USB port (for storage devices)

4. Start scan.

▲Press button next to Scan to Memory Card.

Related topics

“Stop the current job” on page 121

Scan to a memory card 29

Scan

Chapter 5

30 Scan

Scan

6Copy

•“Copy text or mixed documents” on page 31

•“

Copy photos (reprint)” on page 35

Copy text or mixed documents

▲Do one of the following:

Black and White copy

a. Load paper.

❑Load full-size paper in paper tray.

b. Load original.

❑Lift lid on product.

Copy 31

Copy

❑Load original print side down on right front corner of glass.

❑Close lid.

c.Select Copy.

❑Press button next to Copy.

❑Press button next to Black Copy .

❑Press button next to Actual Size.

❑Press button next to Copies to increase number of copies to two.

d. Start copy.

❑Press OK.

Chapter 6

32 Copy

Copy

Color copy

a. Load paper.

❑Load full-size paper in paper tray.

b. Load original.

❑Lift lid on product.

❑Load original print side down on right front corner of glass.

❑Close lid.

c. Select Copy.

❑Press button next to Copy.

❑Press button next to Color Copy .

Copy text or mixed documents 33

Copy

❑Press button next to Actual Size.

❑Press button next to Copies to increase number of copies to two.

d. Start copy.

❑Press OK.

Related topics

•“

Change the copy settings” on page 34

•“

Stop the current job” on page 121

Change the copy settings

To set the paper size from the control panel

1. Press the button next to Copy.

2. Select the copy type.

3. Press the button next to 8.5 x 11 Plain.

To set the copy size from the control panel

1. Press the button next to Copy.

2. Select the copy type.

3. Press the button next to Actual Size.

To set the number of copies from the control panel

1. Press the button next to Copy.

2. Select the copy type.

3. Press the button next to Copies to increase the number of copies.

Chapter 6

34 Copy

Copy

7 Reprint photos

To reprint an original photo

1. Load paper.

▲Load up to 13 x 18 cm (5 x 7 inch) photo paper in paper tray.

2. Select project type.

a. Press button next to Photo on Home screen.

b. Press button next to Photo Original Reprint.

c. Press OK.

3. Load original.

a. Lift lid on product.

Reprint photos 35

Reprint photos

b. Load original print side down on right front corner of glass.

c.Close lid.

4. Reprint photo.

a.Press OK.

b.Press Prints to increase number of copies to two.

c.Press OK.

Related topics

“Stop the current job” on page 121

Chapter 7

36 Reprint photos

Reprint photos

8 Save photos

You can use the HP Photosmart Software installed on your computer to transfer photos

from a memory card to your computer’s hard drive for advanced photo editing, sharing

photos online, and printing from your computer.

Before transferring photos to your computer, you need to remove the memory card from

your digital camera and insert it in the appropriate memory card slot on the

HP Photosmart.

NOTE: The HP Photosmart must be connected to a computer that has the

HP Photosmart Software installed on it.

To save photos

1. Insert your memory card into the appropriate slot on the product.

The software opens on your computer.

2. Follow the onscreen prompts on your computer to save the photos to your computer.

NOTE: Only images that were not previously saved are copied to your computer.

Save photos 37

Save photos

Chapter 8

38 Save photos

Save photos

9 Work with cartridges

•Check the estimated ink levels

•Replace the cartridges

•Order ink supplies

•Cartridge warranty information

Check the estimated ink levels

You can easily check the ink supply level to determine how soon you might need to

replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining

in the cartridges.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge that

has been used in another printer, the ink level indicator might be inaccurate or

unavailable.

NOTE: Ink level warnings and indicators provide estimates for planning purposes

only. When you receive a low-ink warning message, consider having a replacement

cartridge available to avoid possible printing delays. You do not have to replace the

cartridges until the print quality is unacceptable.

NOTE: Ink from the cartridges is used in the printing process in a number of different

ways, including in the initialization process, which prepares the product and cartridges

for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing

smoothly. In addition, some residual ink is left in the cartridge after it is used. For more

information, see www.hp.com/go/inkusage.

To check the ink levels from the HP Photosmart Software

1. In the HP Solution Center, click Settings, point to Print Settings, and then click

Printer Toolbox.

NOTE: You can also open the Printer Toolbox from the Print Properties dialog

box. In the Print Properties dialog box, click the Features tab, and then click the

Printer Services button.

The Printer Toolbox appears.

2. Click the Estimated Ink Level tab.

The estimated ink levels for the ink cartridges appear.

Related topics

“Order ink supplies” on page 42

Work with cartridges 39

Work with cartridges

Replace the cartridges

To replace the cartridges

1. Check that power is on.

2. Remove cartridge.

a. Open cartridge access door.

Wait for print carriage to move to center of the product.

b. Lightly press down on the cartridge to release it, then remove it from slot.

1Cartridge slot for tri-color cartridge

2Cartridge slot for black cartridge

Chapter 9

40 Work with cartridges

Work with cartridges

3. Insert new cartridge.

a. Remove cartridge from packaging.

b. Remove plastic tape by using the pink pull tab.

c. Line up colored shaped icons, then slide cartridge into slot until it clicks into place.

d. Close cartridge door.

4. Align cartridges.

a. When prompted, press OK to print a cartridge alignment page.

b. Load page print side down on right front corner of glass, and then press OK to

scan page.

c. Remove alignment page and recycle or discard it.

Replace the cartridges 41

Work with cartridges

Related topics

•“

Order ink supplies” on page 42

•“

Ink-backup mode” on page 42

Order ink supplies

To learn which HP supplies work with your product, order supplies online, or create a

printable shopping list, open HP Solution Center, and select the online shopping feature.

Cartridge information and links to online shopping also appear on ink alert messages. In

addition, you can find cartridge information and order online by visiting www.hp.com/buy/

supplies.

NOTE: Ordering cartridges online is not supported in all countries/regions. If it is not

supported in your country/region, contact a local HP reseller for information about

purchasing cartridges.

Ink-backup mode

Use the ink-backup mode to operate the HP Photosmart with only one print cartridge.

The ink-backup mode is initiated when a print cartridge is removed from the print cartridge

carriage. During ink-backup mode, the product can only print jobs from the computer.

You cannot initiate a print job from the control panel (such as copying or scanning an

original).

NOTE: When the HP Photosmart operates in ink-backup mode, a message is

displayed on screen. If the message is displayed and two print cartridges are installed

in the product, verify that the protective piece of plastic tape has been removed from

each print cartridge. When plastic tape covers the print cartridge contacts, the product

cannot detect that the print cartridge is installed.

For more information about ink-backup mode, see the following topics:

•Ink-backup mode output

•Exit ink-backup mode

Ink-backup mode output

Printing in ink-backup mode slows the HP Photosmart and affects the quality of printouts.

Installed print cartridge Result

Black print cartridge Colors print as grayscale.

Tri-color print cartridge Colors print but black is grayed and is not a true black.

Photo print cartridge Colors print as grayscale.

NOTE: HP does not recommend using the photo print cartridge for ink-backup mode.

Chapter 9

42 Work with cartridges

Work with cartridges

Exit ink-backup mode

Install two print cartridges in the HP Photosmart to exit ink-backup mode.

For information about installing a print cartridge, see “Replace the cartridges”

on page 40.

Cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP

printing device. This warranty does not cover HP ink products that have been refilled,

remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted

and the end of warranty date has not been reached. The end of warranty date, in YYYY/

MM/DD format, may be found on the product as indicated:

For a copy of the HP Limited Warranty Statement, see the printed documentation that

came with the product.

Cartridge warranty information 43

Work with cartridges

Chapter 9

44 Work with cartridges

Work with cartridges

10 Solve a problem

This section contains the following topics:

•HP support

•Uninstall and reinstall the software

•Setup troubleshooting

•Print quality troubleshooting

•Print troubleshooting

•Memory card troubleshooting

•Copy troubleshooting

•Scan troubleshooting

•Errors

HP support

•Support process

•HP support by phone

•Additional warranty options

Support process

If you have a problem, follow these steps:

1. Check the documentation that came with the product.

2. Visit the HP online support Web site at www.hp.com/support. HP online support is

available to all HP customers. It is the fastest source for up-to-date product

information and expert assistance and includes the following features:

• Fast access to qualified online support specialists

• Software and driver updates for the product

• Valuable product and troubleshooting information for common problems

• Proactive product updates, support alerts, and HP newsgrams that are available

when you register the product

3. Call HP support. Support options and availability vary by product, country/region, and

language.

HP support by phone

Phone support options and availability vary by product, country/region, and language.

This section contains the following topics:

•Phone support period

•Placing a call

•Support phone numbers

•After the phone support period

Solve a problem 45

Solve a problem

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America

(including Mexico). To determine the duration of phone support in Europe, the Middle

East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to

provide the following information:

•Product name (HP Photosmart C4600 series)

•Serial number (located on the back or bottom of the product)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time

that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, product

was moved, etc.)?

For the list of support phone numbers, see “Support phone numbers” on page 46.

Support phone numbers

The support phone numbers and associated costs listed here are those in effect at the

time of publication and are applicable only for calls made on a land line. Different rates

may apply for mobile phones.

Chapter 10

46 Solve a problem

Solve a problem

For the most current HP list of telephone support numbers and call costs information, see

www.hp.com/support.

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www.hp.com/support

HP support 47

Solve a problem

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may

also be available at the HP online support Web site: www.hp.com/support. Contact your

HP dealer or call the support phone number for your country/region to learn more about

support options.

Additional warranty options

Extended service plans are available for the HP Photosmart at additional costs. Go to

www.hp.com/support, select your country/region and language, then explore the services

and warranty area for information about the extended service plans.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before

prompted by the software installation screen, you might need to uninstall and then

reinstall the software. Do not simply delete the HP Photosmart application files from your

computer. Make sure to remove them properly using the uninstall utility provided when

you installed the software that came with the HP Photosmart.

To uninstall and reinstall the software

1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control

Panel).

2. Double-click Add/Remove Programs (or click Uninstall a program).

3. Select HP Photosmart All-in-One Driver Software, and then click Change/

Remove.

Follow the onscreen instructions.

4. Disconnect the product from your computer.

5. Restart your computer.

NOTE: It is important that you disconnect the product before restarting your

computer. Do not connect the product to your computer until after you have

reinstalled the software.

6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the

Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the

CD-ROM drive and double-click it.

NOTE: When the computer is turned on, a software group called the Terminate

and Stay Resident (TSR) programs automatically loads. These programs activate

some of the computer utilities, such as the anti-virus software, that are not required

for the computer to function. Occasionally, TSR's prevent the HP software from

loading so that it does not install properly. In Windows Vista and Windows XP,

use the MSCONFIG utility to prevent TSR programs and services from starting

up.

7. Follow the onscreen instructions and the instructions provided in the Setup Guide that

came with the product.

Chapter 10

48 Solve a problem

Solve a problem

When the software installation is complete, the HP Digital Imaging Monitor icon appears

in the Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon

on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and

Scan Document), the software has been properly installed.

Setup troubleshooting

This section contains setup troubleshooting information for the product.

Many issues are caused when the product is connected to the computer using a USB

cable before the HP Photosmart software is installed on the computer. If you connected

the product to your computer before the software installation screen prompts you to do

so, you must follow these steps:

Troubleshooting common setup issues

1. Disconnect the USB cable from the computer.

2. Uninstall the software (if you have already installed it).

3. Restart your computer.

4. Turn off the product, wait one minute, then restart it.

5. Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the

software installation screen.

This section contains the following topics:

•The product will not turn on

•I connected the USB cable, but I am having problems using the product with my

computer

•After setting up the product, it does not print

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The Minimum System Checks screen appears

•I received a message that an Unknown Error has occurred

Setup troubleshooting 49

Solve a problem

•A red X appears on the USB connect prompt

•The registration screen does not appear

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement

from the product when you turn it on.

•Solution 1: Make sure you use the power cord that came with the product

•Solution 2: Reset the product

•Solution 3: Press the On button more slowly

•Solution 4: Contact HP to replace the power supply

•Solution 5: Contact HP support for service

Solution 1: Make sure you use the power cord that came with the product

Solution:

•Make sure the power cord is firmly connected to both the product and the power

adapter. Plug the power cord into a power outlet, surge protector, or power strip.







1Power connection

2Power cord and adapter

3Power outlet

•If you are using a power strip, make sure the power strip is turned on. Or, try

plugging the product directly into a power outlet.

•Test the power outlet to make sure it is working. Plug in an appliance that you

know works, and see if the appliance has power. If not, then there might be a

problem with the power outlet.

•If you plugged the product into a switched outlet, make sure the outlet is switched

on. If it is switched to on but still does not work, then there might be a problem

with the power outlet.

Cause: The product was not being used with the power cord provided.

If this did not solve the issue, try the next solution.

Chapter 10

50 Solve a problem

Solve a problem

Solution 2: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power

cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Solution 3: Press the On button more slowly

Solution: The product might not respond if you press the On button too quickly.

Press the On button once. It might take a few minutes for the product to turn on. If

you press the On button again during this time, you might turn the product off.

CAUTION: If the product still does not turn on, it might have a mechanical failure.

Unplug the product from the power outlet.

Contact HP support for service.

Go to: www.hp.com/support. If prompted, choose your country/region, and then

click Contact HP for information on calling for technical support.

Cause: You pressed the On button too quickly.

If this did not solve the issue, try the next solution.

Solution 4: Contact HP to replace the power supply

Solution: Contact HP support to request a power supply for the product.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information

on calling for technical support.

Cause: The power supply was not intended for use with this product.

If this did not solve the issue, try the next solution.

Solution 5: Contact HP support for service

Solution: If you have completed all of the steps provided in the previous solutions

and are still having a problem, contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for technical

support.

Cause: You might need assistance to enable the product or software to function

properly.

Setup troubleshooting 51

Solve a problem

I connected the USB cable, but I am having problems using the product with my

computer

Solution: You must first install the software that came with the product before

connecting the USB cable. During installation, do not plug in the USB cable until

prompted by the onscreen instructions.

Once you have installed the software, connecting your computer to the product with

a USB cable is straightforward. Simply plug one end of the USB cable into the back

of your computer and the other into the back of the product. You can connect to any

USB port on the back of your computer.

For more information on installing the software and connecting the USB cable, see

the Setup Guide that came with the product.

Cause: The USB cable was connected before the software was installed.

Connecting the USB cable before you are prompted can cause errors.

After setting up the product, it does not print

Solution:

•Look at the On button located on the product. If it is not lit, the product is turned

off. Make sure the power cord is firmly connected to the product and plugged into

a power outlet. Press the On button to turn on the product.

•Make sure the print cartridges are installed.

•Make sure you have paper loaded in the input tray.

•Make sure that the product does not have a paper jam.

•Check that the print carriage is not jammed.

Open the front access door to access the print carriage area. Remove any objects

that are blocking the print carriage, including any packing materials. Turn off the

product, and then turn it on again.

•Print a test page to see if the product can print and is communicating with the

computer.

Chapter 10

52 Solve a problem

Solve a problem

•Make sure that the print queue is not paused. If it is, choose the appropriate setting

to resume printing. For more information about accessing the print queue, see

the documentation that came with the operating system installed on your

computer.

•Check the USB cable. If you are using an older cable, it might not be working

properly. Try connecting it to another product to see if the USB cable works. If

you experience problems, the USB cable might need to be replaced. Also verify

that the cable does not exceed 3 meters (9.8 feet) in length.

•Make sure your computer is USB ready and that you are using a supported

operating system. For more information, see the Readme file.

•Check the connection from the product to your computer. Verify that the USB

cable is securely plugged into the USB port on the back of the product. Make sure

the other end of the USB cable is plugged into a USB port on your computer. After

the cable is connected properly, turn off the product, and then turn it on again.

•If you are connecting the product through a USB hub, make sure the hub is turned

on. If the hub is on, try connecting directly to your computer.

•Check other printers or scanners. You might need to disconnect older products

from your computer.

•Try connecting the USB cable to another USB port on your computer. After you

check the connections, try restarting your computer. Turn off the product, and

then turn it on again.

•After you check the connections, try restarting your computer. Turn off the

product, and then turn it on again.

•If necessary, remove and then install the software you installed with the product

again. For more information, see “Uninstall and reinstall the software”

on page 48.

For more information on setting up the product and connecting it to your computer,

see the Setup Guide that came with the product.

Cause: The product and computer were not communicating with each other.

Setup troubleshooting 53

Solve a problem

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1. On the Windows taskbar, click Start.

2. Depending on your operating system, do one of the following:

• In Windows Vista: In Start Search, type d:\setup.exe, and then press

Enter.

• In Windows XP: Click Run (or click Accessories, and then Run). When the

Run dialog box appears, type d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive

letter.

Cause: The installation failed to run automatically.

The Minimum System Checks screen appears

Solution: Click Details to see what the specific problem is, and then correct the

problem before attempting to install the software.

Cause: Your system did not meet the minimum requirements to install the software.

I received a message that an Unknown Error has occurred

Solution: Uninstall the software completely, and then reinstall it.

To uninstall the software and reset the product

1. Disconnect and reset the product.

To disconnect and reset the product

a. Make sure the product is turned on.

b. Press the On button to turn off the product.

c. Disconnect the power cord from the back of the product.

d. Reconnect the power cord to the back of the product.

e. Press the On button to turn on the product.

2. Uninstall the software completely.

NOTE: It is important that you follow the uninstall procedure carefully to

ensure you have removed the software completely from the computer, before

reinstalling it.

To uninstall the software completely

a. On the Windows taskbar, click Start, Settings, Control Panel, (or just

Control Panel).

b. Double-click Add/Remove Programs (or click Uninstall a program).

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54 Solve a problem

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c. Remove all the items that are related to the HP Photosmart Software.

CAUTION: If the computer is manufactured by HP or Compaq, do not

remove any applications other than those listed below.

• HP Imaging device functions

• HP Document Viewer

• HP Photosmart Essential

• HP Image Zone

• HP Photo and imaging gallery

• HP Photosmart, Officejet, Deskjet (with the product name and software

version number)

• HP Software update

• HP Share to Web

• HP Solution Center

•HP Director

• HP Memories Disk Greeting Card Creator 32

d.Go to C:\Program Files\HP or C:\Program Files\Hewlett-

Packard (for some older products) and delete the Digital Imaging

folder.

e.Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old.

3. Turn off programs that run in the background.

NOTE: When the computer is turned on, a software group called the

Terminate and Stay Resident (TSR) programs automatically loads. These

programs activate some of the computer utilities, such as the anti-virus

software, but are not required for the computer to function. Occasionally,

TSR's prevent the HP software from loading so that it does not install properly.

In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR

programs and services from starting up.

To turn off programs that run in the background

a. On the Windows taskbar, click Start.

b. Depending on your operating system, do one of the following:

• In Windows Vista: In Start Search, type MSCONFIG, and then press

Enter.

When the User Account Control dialog box appears, click Continue.

• In Windows XP: Click Run. When the Run dialog box appears, type

MSCONFIG, and then press Enter.

The MSCONFIG utility application appears.

c. Click the General tab.

d. Click Selective Startup.

e. If there is a check mark next to Load Startup Items, click the check mark to

remove it.

f. Click the Services tab, and select the Hide All Microsoft Services box.

g. Click Disable all.

Setup troubleshooting 55

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h. Click Apply, and then click Close.

NOTE: If you receive a message stating Access is denied while making

changes, click OK and continue. The message will not prevent you from

making the changes.

i. Click Restart to apply the changes to the computer during the next restart.

After the computer restarts, the You’ve used system configuration utility

to make changes to the way windows starts message appears.

j. Click the check box next to Do not show this message again.

4. Run the Disk Cleanup utility to delete temporary files and folders.

To run the Disk Cleanup utility

a. On the Windows taskbar, click Start, click Programs or All Programs, and

then click Accessories.

b. Click System Tools, and then click Disk Cleanup.

The Disk Cleanup analyzes the hard drive and then presents a report with a

list of components to delete.

c. Select the appropriate check boxes to remove the unnecessary components.

More information about the Disk Cleanup utility

The Disk Cleanup utility frees hard disk space on your computer by doing the

following:

• Deleting temporary Internet files

• Deleting downloaded program files

• Emptying the Recycle Bin

• Deleting files from your temporary folder

• Deleting files created by other Windows tools

• Removing optional Windows components that you do not use

d. After selecting the components to remove, click OK.

5. Install the software.

To install the software

a. Insert software CD into the CD-ROM drive of the computer.

The software installation will start automatically.

NOTE: If the installation does not run automatically, from the Windows

Start menu, click Start Search (or Run). In the Start Search (or Run

dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM

drive is not assigned to drive letter D, enter the appropriate drive letter.)

b. Follow the prompts on the computer screen to install the software.

6. Try using the product again.

Cause: The source of the error was unknown.

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56 Solve a problem

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A red X appears on the USB connect prompt

Solution: Check that the product is turned on, and then try the USB connection

again.

To retry the USB connection

1. Verify that the USB cable is set up properly as follows:

• Unplug the USB cable and plug it in again or try plugging the USB cable into

a different USB port.

• Do not attach the USB cable to a keyboard.

• Verify that the USB cable is 3 meters (9.8 feet) or less in length.

• If you have several USB devices attached to your computer, you might want

to unplug the other devices during the installation.

2. Unplug the product power cord, and then plug it in again.

3. Verify that the USB cable and power cord are plugged in.

4. Click Retry to retry the connection.

5. Continue with the installation and restart the computer when prompted.

Cause: The USB connection between the product and the computer failed.

The registration screen does not appear

Solution: You can access the registration (Sign up now) screen from the Windows

taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart

C4600 series, and then clicking Product Registration.

Cause: The registration screen did not launch automatically.

Solve a problem

Print quality troubleshooting

Use this section to solve these print quality problems:

•Wrong, inaccurate, or bleeding colors

•Ink is not filling the text or graphics completely

•The printout has a horizontal band of distortion near the bottom of a borderless print

•Printouts have horizontal streaks or lines

•Printouts are faded or have dull colors

•Printouts seem blurry or fuzzy

•Printouts have vertical streaks

•Printouts are slanted or skewed

•Ink streaks on the back of the paper

•The text edges are jagged

Wrong, inaccurate, or bleeding colors

If your printout has one of the following print quality problems, try the solutions in this

section for help.

•Colors look different than what you expected.

For example, the colors in your graphic or photo look one way on your computer

screen but print out differently, or magenta was replaced with cyan in your printout.

•Colors run into each other, or look like they are smeared on the page. The edges

might have a feathering appearance instead of being sharp and defined.

Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.

•Solution 1: Make sure you are using genuine HP print cartridges

•Solution 2: Make sure paper is loaded correctly in the input tray

•Solution 3: Check the paper type

•Solution 4: Check to see if the product is in ink-backup mode

•Solution 5: Check the print settings

•Solution 6: Clean or replace the print catridges

Solution 1: Make sure you are using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print

cartridges are designed and tested with HP printers to help you easily produce great

results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP print cartridges were being used.

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58 Solve a problem

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If this did not solve the issue, try the next solution.

Solution 2: Make sure paper is loaded correctly in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or too

thick.

•Load paper with the side you want to print on facing down. For example, if you

are loading glossy photo paper, load the paper with the glossy side down.

•Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is

too close to the print head during printing, the ink might be smeared. This can

happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

For more information, see:

“Load media” on page 10

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing

images, use HP Advanced Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

For more information, see:

•“

Recommended papers for printing” on page 8

•“

Information on paper” on page 12

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 4: Check to see if the product is in ink-backup mode

Solution: Check to see if the the product is printing in ink-backup mode, with only

one print cartridge installed.

If the product is in ink-backup mode, text and photo quality will differ from those printed

when using both print cartridges.

Print quality troubleshooting 59

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If you are satisfied with the print quality, continue printing in ink-backup mode. Or,

replace the missing print cartridge.

For more information, see:

•“

Ink-backup mode” on page 42

•“

Replace the cartridges” on page 40

Cause: A print cartridge was missing and the product was printing in ink-backup

mode.

If this did not solve the issue, try the next solution.

Solution 5: Check the print settings

Solution: Check the print settings.

•Check the print settings to see if the color settings are incorrect.

For example, check to see if the document is set to print in grayscale. Or, check

to see if advanced color settings such as saturation, brightness, or color tone, are

set to modify the appearance of colors.

•Check the print quality setting and make sure it matches the type of paper loaded

in the product.

You might need to choose a lower print quality setting, if colors are running into

each other. Or, choose a higher setting if you are printing a high-quality photo,

and then make sure photo paper such as HP Premium Photo Papers, is loaded

in the input tray.

NOTE: On some computer screens, colors might appear differently than they do

when printed on paper. In this case, there is nothing wrong with the product, print

settings, or print cartridges. No further troubleshooting is required.

For more information, see:

•“

Recommended papers for printing” on page 8

•“

Recommended papers for photo printing” on page 7

Cause: The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 6: Clean or replace the print catridges

Solution: Check the estimated ink levels in the print cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning

purposes only. When you receive a low-ink warning message, consider having a

replacement cartridge available to avoid possible printing delays. You do not need

to replace the print cartridges until print quality becomes unacceptable.

If there is ink remaining in the print cartridges, but you are still noticing a problem,

print a self-test report to determine if there is a problem with the print cartridges. If the

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60 Solve a problem

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self-test report shows a problem, clean the print cartridges. If the problem persists,

you might need to replace the print cartridges.

For more information, see:

“Check the estimated ink levels” on page 39

Cause: The print cartridges needed to be cleaned or there was insufficient ink.

Ink is not filling the text or graphics completely

Try the following solutions if the ink is not filling the text or image completely so that it

appears that parts are missing or blank.

•Solution 1: Check the print settings

•Solution 2: Check the paper type

•Solution 3: Make sure you are using genuine HP print cartridges

•Solution 4: Check the print catridges

•Solution 5: Replace the print cartridge

Solution 1: Check the print settings

Solution: Check the print settings.

•Check the paper type setting to make sure it matches the type of paper loaded in

the input tray.

•Check the quality setting. Use a higher quality setting to increase the amount of

ink used for printing.

For more information, see:

“Print using Maximum dpi” on page 23

Cause: The paper type or print quality settings were set incorrectly.

If this did not solve the issue, try the next solution.

Solution 2: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that is

appropriate for the product.

Always make sure the paper you are printing on is flat. For best results when printing

images, use HP Advanced Photo Paper.

Store photo media in its original packaging inside a resealable plastic bag on a flat

surface in a cool, dry place. When you are ready to print, remove only the paper you

plan to use immediately. When you have finished printing, return any unused photo

paper to the plastic bag. This will prevent the photo paper from curling.

NOTE: There is no problem with the ink supplies and replacing the print

cartridges is unnecessary.

Print quality troubleshooting 61

Solve a problem

For more information, see:

•“

Recommended papers for printing” on page 8

•“

Information on paper” on page 12

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 3: Make sure you are using genuine HP print cartridges

Solution: Check to see if your print cartridges are genuine HP print cartridges.

HP recommends that you use genuine HP print cartridges. Genuine HP print

cartridges are designed and tested with HP printers to help you easily produce great

results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP print cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP print cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 4: Check the print catridges