Hp Printer P2030 Users Manual LaserJet Series User Guide ENWW

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2015-02-09

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HP LaserJet P2030 Series Printer
User Guide

Trademark Credits

Adobe®, Acrobat®, and PostScript® are
trademarks of Adobe Systems Incorporated.

Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.

Intel® Core™ is a trademark of Intel
Corporation in the U.S. and other countries.

The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number: CE461-90902
Edition 1, 10/2008

Microsoft®, Windows®, and Windows®XP
are U.S. registered trademarks of Microsoft
Corporation.
Windows Vista™ is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
UNIX® is a registered trademark of The Open
Group.
ENERGY STAR and the ENERGY STAR
mark are registered U.S. marks.

Table of contents

1 Product basics
Product comparison ............................................................................................................................. 2
HP LaserJet P2030 Series models ...................................................................................... 2
Product features ................................................................................................................................... 3
Product walkaround .............................................................................................................................. 4
Front view ............................................................................................................................ 4
Rear view ............................................................................................................................. 5
Interface ports ...................................................................................................................... 6
Model and serial-number label location ............................................................................... 7
2 Control panel
3 Software for Windows
Supported operating systems for Windows ........................................................................................ 12
Supported printer drivers for Windows ............................................................................................... 12
Priority for print settings ...................................................................................................................... 13
Change printer-driver settings for Windows ....................................................................................... 14
Remove software for Windows ........................................................................................................... 14
Supported utilities for Windows .......................................................................................................... 15
Status Alerts software ........................................................................................................ 15
Supported network utilities for Windows ............................................................................................ 15
Embedded Web server ...................................................................................................... 15
Software for other operating systems ................................................................................................. 15
4 Use the product with Macintosh
Software for Macintosh ....................................................................................................................... 18
Supported operating systems for Macintosh ..................................................................... 18
Change printer-driver settings for Macintosh ..................................................................... 18
Software for Macintosh computers .................................................................................... 19
HP Printer Utility ................................................................................................ 19
Open the HP Printer Utility ............................................................... 19
Supported utilities for Macintosh ........................................................................................ 19
Embedded Web server ..................................................................................... 19
Use features in the Macintosh printer driver ....................................................................................... 20

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Print ................................................................................................................................... 20
Create and use printing presets in Macintosh ................................................... 20
Resize documents or print on a custom paper size .......................................... 20
Print a cover page ............................................................................................. 20
Use watermarks ................................................................................................ 21
Print multiple pages on one sheet of paper in Macintosh ................................. 21
Print on both sides of the page (duplex printing) ............................................... 22
Use the Services menu ..................................................................................... 22
5 Connectivity
USB and parallel connections ............................................................................................................ 24
Network configuration ......................................................................................................................... 25
Supported network protocols ............................................................................................. 25
Install the product on a network ......................................................................................... 26
Configure the network product ........................................................................................... 26
View or change network settings ...................................................................... 26
Set or change the network password ................................................................ 27
IP address ......................................................................................................... 27
Link speed setting ............................................................................. 27
6 Paper and print media
Understand paper and print media use .............................................................................................. 30
Supported paper and print media sizes .............................................................................................. 31
Custom paper sizes ............................................................................................................................ 32
Supported paper and print media types ............................................................................................. 33
Tray and bin capacity ......................................................................................................................... 34
Special paper or print media guidelines ............................................................................................. 35
Load trays ........................................................................................................................................... 36
Paper orientation for loading trays ..................................................................................... 36
Tray 1 ................................................................................................................................. 37
Tray 2 ................................................................................................................................. 38
Load A6-size paper ........................................................................................... 38
Manual feed ....................................................................................................................... 39
Configure trays ................................................................................................................................... 39
Use paper output options .................................................................................................................. 40
Print to the top (standard) output bin ................................................................................. 40
Print to the straight-through paper path (rear output) ........................................................ 41
7 Use product features
EconoMode ........................................................................................................................................ 44
Quiet mode ......................................................................................................................................... 45
8 Print tasks

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Cancel a print job ............................................................................................................................... 48
Stop the current print job from the control panel ................................................................ 48
Stop the current print job from the software program ........................................................ 48
Use features in the Windows printer driver ........................................................................................ 49
Open the printer driver ....................................................................................................... 49
Use Quick Sets .................................................................................................................. 49
Set paper and quality options ............................................................................................ 50
Set document effects ......................................................................................................... 50
Set document finishing options .......................................................................................... 51
Obtain support and product-status information .................................................................. 52
Set advanced printing options ........................................................................................... 53
9 Manage and maintain the product
Print the information pages ................................................................................................................ 56
Demo page ........................................................................................................................ 56
Configuration page ............................................................................................................ 56
Supplies Status page ......................................................................................................... 56
Manage a network product ................................................................................................................. 57
Embedded Web server ...................................................................................................... 57
Open the embedded Web server ...................................................................... 57
Information tab .................................................................................................. 57
Settings tab ....................................................................................................... 58
Networking tab .................................................................................................. 58
Links .................................................................................................................. 58
Secure the embedded Web server .................................................................................... 58
Lock the product ................................................................................................................................. 59
Manage supplies ................................................................................................................................ 60
Supplies life ....................................................................................................................... 60
Manage the print cartridge ................................................................................................. 60
Print-cartridge storage ....................................................................................... 60
Use genuine HP print cartridges ....................................................................... 60
HP policy on non-HP print cartridges ................................................................ 60
Print-cartridge authentication ............................................................................ 60
HP fraud hotline and Web site .......................................................................... 60
Replace supplies and parts ................................................................................................................ 62
Supply replacement guidelines .......................................................................................... 62
Redistribute toner .............................................................................................................. 62
Change the print cartridge ................................................................................................. 63
Clean the product ............................................................................................................................... 65
Clean the print-cartridge area ............................................................................................ 65
Clean the paper path ......................................................................................................... 67
Clean the Tray 1 pickup roller ............................................................................................ 68
Clean the Tray 2 pickup roller ............................................................................................ 72

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10 Solve problems
Solve general problems ...................................................................................................................... 76
Troubleshooting checklist .................................................................................................. 76
Factors that affect product performance ............................................................................ 77
Restore factory settings ...................................................................................................................... 77
Status-light patterns ........................................................................................................................... 78
Status-alert messages ........................................................................................................................ 84
Jams ................................................................................................................................................... 86
Common causes of jams ................................................................................................... 86
Jam locations ..................................................................................................................... 87
Clear jams .......................................................................................................................... 87
Internal areas .................................................................................................... 87
Print-cartridge area and paper path .................................................. 87
Input trays ......................................................................................................... 89
Tray 1 ............................................................................................... 89
Tray 2 ............................................................................................... 90
Output bins ........................................................................................................ 92
Solve print-quality problems ............................................................................................................... 94
Print-quality problems associated with paper .................................................................... 94
Print-quality problems associated with the environment .................................................... 94
Print-quality problems associated with jams ...................................................................... 94
Adjust print density ............................................................................................................ 95
Image defect examples ...................................................................................................... 96
Light print or faded ............................................................................................ 96
Toner specks ..................................................................................................... 96
Dropouts ............................................................................................................ 96
Vertical lines ...................................................................................................... 97
Gray background ............................................................................................... 97
Toner smear ...................................................................................................... 97
Loose toner ....................................................................................................... 97
Vertical repetitive defects .................................................................................. 98
Misformed characters ........................................................................................ 98
Page skew ......................................................................................................... 98
Curl or wave ...................................................................................................... 98
Wrinkles or creases ........................................................................................... 99
Toner scatter outline ......................................................................................... 99
Solve performance problems ........................................................................................................... 100
Solve connectivity problems ............................................................................................................. 101
Solve direct-connect problems ........................................................................................ 101
Solve network problems .................................................................................................. 101
Solve common Windows problems ................................................................................................. 103
Solve common Macintosh problems ................................................................................................ 104
Solve Linux problems ....................................................................................................................... 106

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Appendix A Supplies and accessories
Order parts, accessories, and supplies ............................................................................................ 108
Order directly from HP ..................................................................................................... 108
Order through service or support providers ..................................................................... 108
Part numbers .................................................................................................................................... 109
Print cartridges ................................................................................................................. 109
Cables and interfaces ...................................................................................................... 109
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 112
Print cartridge limited warranty statement ........................................................................................ 113
End User License Agreement .......................................................................................................... 114
Customer self-repair warranty service .............................................................................................. 116
Customer support ............................................................................................................................. 117
HP maintenance agreements ........................................................................................................... 118
On-site service agreements ............................................................................................. 118
Next-day on-site service .................................................................................. 118
Weekly (volume) on-site service ..................................................................... 118
Repack the product .......................................................................................................... 118
Extended warranty ........................................................................................................... 118
Appendix C Specifications
Physical specifications ..................................................................................................................... 120
Power consumption and acoustic emissions .................................................................................... 120
Operating environment ..................................................................................................................... 120
Appendix D Regulatory information
FCC regulations ............................................................................................................................... 122
Environmental product stewardship program ................................................................................... 123
Protecting the environment .............................................................................................. 123
Ozone production ............................................................................................................ 123
Power consumption ......................................................................................................... 123
Toner consumption .......................................................................................................... 123
Paper use ........................................................................................................................ 123
Plastics ............................................................................................................................ 123
HP LaserJet print supplies ............................................................................................... 123
Return and recycling instructions ..................................................................................... 124
United States and Puerto Rico ........................................................................ 124
Multiple returns (more than one cartridge) ..................................... 124
Single returns ................................................................................. 124
Shipping .......................................................................................... 124
Non-U.S. returns ............................................................................................. 124
Paper ............................................................................................................................... 124

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vii

Material restrictions .......................................................................................................... 124
Disposal of waste equipment by users in private households in the European
Union ............................................................................................................................... 125
Material Safety Data Sheet (MSDS) ................................................................................ 125
For more information ....................................................................................................... 125
Declaration of conformity .................................................................................................................. 126
Declaration of conformity ................................................................................................. 126
Safety statements ............................................................................................................................. 127
Laser safety ..................................................................................................................... 127
Canadian DOC regulations .............................................................................................. 127
VCCI statement (Japan) .................................................................................................. 127
Power cord statement (Japan) ......................................................................................... 127
EMI statement (Korea) ..................................................................................................... 127
Laser statement for Finland ............................................................................................. 128
Substances Table (China) ............................................................................................... 129
Index ................................................................................................................................................................. 131

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Product basics

●

Product comparison

●

Product features

●

Product walkaround

Product comparison
HP LaserJet P2030 Series models
HP LaserJet P2035 printer

HP LaserJet P2035n printer

CE461A

CE462A

●

Prints up to 30 pages per minute (ppm) on Letter-size paper and
30 ppm on A4-size paper

Has the same features as the HP LaserJet P2035 model, with the
following differences:

●

Contains 16 megabytes (MB) of random access memory (RAM).

●

On-board networking

●

HP print cartridge, rated for up to 1,000 pages

●

No parallel port

●

Tray 1 holds up to 50 sheets

●

Tray 2 holds up to 250 sheets

●

125-sheet face-down output bin

●

Straight-through output path

●

Hi-speed USB 2.0 port

●

Parallel port

Chapter 1 Product basics

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Product features
Feature

Description

Performance

●

266 MHz processor

User interface

●

2-button, 6 LED control panel

●

Windows® and Macintosh printer drivers

●

Embedded Web server to access support and order supplies (for network-connected models
only)

●

Host-based printer drivers for Windows and Macintosh, included on the product CD

●

HP UPD PCL 5 printer driver, available for download from the Web

●

XML Paper Specification (XPS) printer driver, available for download from the Web

●

FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of
business text and graphics

●

600 dpi—provides the fastest printing

●

45 internal scalable fonts

●

80 device-matching screen fonts in TrueType format available with the software solution

●

Hi-Speed USB 2.0 connection

●

Parallel connection (HP LaserJet P2035 printer only)

●

RJ.45 network connection (HP LaserJet P2035n printer only)

●

The supplies status page contains information about toner level, page count, and approximate
pages remaining.

●

The product checks for an authentic HP print cartridge at installation.

●

Integration with HP Sure Supply Web site for easy replacement-cartridge reordering

Accessories

●

HP Jetdirect external print server

Supported operating systems

●

Microsoft® Windows® 2000, Windows® Server 2003, Windows® XP, and Windows Vista™

●

Macintosh OS X V10.3, V10.4, V10.5, and later

●

Unix®

●

Linux

●

The online user guide is compatible with text screen-readers.

●

The print cartridge can be installed and removed by using one hand.

●

All doors can be opened by using one hand.

●

Paper can be loaded in Tray 1 by using one hand.

Printer drivers

Resolution

Fonts

Connectivity

Supplies

Accessibility

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Product features

Product walkaround
Front view
1

2
3
4

7
6
5

Tray 1 (pull to open)

Top output bin

Control panel

Print-cartridge-door release button

On/off switch

Tray 2

Print-cartridge door

Chapter 1 Product basics

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Rear view
1

5
4

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Jam-release door (pull the green handle to open)

Straight-through paper path (pull to open)

Interface ports

Power connection

Slot for a cable-type security lock

Product walkaround

Interface ports
Figure 1-1 HP LaserJet P2035 printer

1
2

Hi-speed USB 2.0 port

Parallel port

Figure 1-2 HP LaserJet P2035n printer

1
2

Hi-speed USB 2.0 port

RJ.45 network port

Chapter 1 Product basics

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Model and serial-number label location
The label that contains the model and serial numbers is on the rear of the product.

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Product walkaround

Chapter 1 Product basics

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Control panel

The printer control panel is comprised of six lights and two buttons. The lights produce patterns that
identify the printer status.

1
2
3
4
5
6
7
1

Jam light: Indicates a jam in the printer

Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer, the
Toner light blinks.

Paper out light: Indicates the printer is out of paper

Attention light: Indicates the print cartridge door is open or other errors exist

Ready light: Indicates the printer is ready to print

Go button and light

Cancel button: To cancel the print job currently printing, press the Cancel button.

NOTE: See Status-light patterns on page 78 for a description of the light patterns.

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Chapter 2 Control panel

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Software for Windows

●

Supported operating systems for Windows

●

Supported printer drivers for Windows

●

Priority for print settings

●

Change printer-driver settings for Windows

●

Remove software for Windows

●

Supported utilities for Windows

●

Supported network utilities for Windows

●

Software for other operating systems

Supported operating systems for Windows
The product supports the following Windows operating systems:
●

Windows XP (32-bit and 64-bit)

●

Windows Server 2003 (32-bit and 64-bit)

●

Windows 2000

●

Windows Vista (32-bit and 64-bit)

Supported printer drivers for Windows
The product features a host-based printer driver.
The printer driver includes online Help that has instructions for common printing tasks and also describes
the buttons, check boxes, and drop-down lists that are in the printer driver.

Chapter 3 Software for Windows

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Priority for print settings
Changes to print settings are prioritized depending on where the changes are made:
NOTE: The names of commands and dialog boxes might vary depending on your software program.

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●

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed here override settings changed
anywhere else.

●

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program
you are working in to open this dialog box. Settings changed in the Print dialog box have a lower
priority and do not override changes made in the Page Setup dialog box.

●

Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open
the printer driver. Settings changed in the Printer Properties dialog box do not override settings
anywhere else in the printing software.

●

Default printer driver settings: The default printer driver settings determine the settings used in
all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog
boxes.

Priority for print settings

Change printer-driver settings for Windows
Change the settings for all print jobs
until the software program is closed

Change the default settings for all
print jobs

Change the product configuration
settings

On the File menu in the software
program, click Print.

Select the driver, and then click
Properties or Preferences.

The steps can vary; this procedure is
most common.

Windows XP and Windows
Server 2003 (using the default
Start menu view): Click Start, and
then click Printers and Faxes.

-or-

Windows 2000, Windows XP, and
Windows Server 2003 (using the
Classic Start menu view): Click
Start, click Settings, and then click
Printers.

-or-

Windows Vista: Click Start, click
Control Panel, and then in the
category for Hardware and
Sound click Printer.

Right-click the driver icon, and then
select Printing Preferences.

Right-click the driver icon, and then
select Properties.

Click the Device Settings tab.

Remove software for Windows

Click Start, and then click All Programs.

Click HP, and then click the product name.

Click the option to uninstall the product, and then follow the onscreen instructions to remove the
software.

Chapter 3 Software for Windows

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Supported utilities for Windows
Status Alerts software
The Status Alerts software provides information about the current status of the product.
The software also provides pop-up alerts when certain events occur, such as an empty tray or a problem
with the product. The alert includes information about solving the problem.

Supported network utilities for Windows
Embedded Web server
The device is equipped with an embedded Web server, which provides access to information about
device and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer, Netscape Navigator, Apple Safari, or Firefox.
The embedded Web server resides on the device. It is not loaded on a network server.
The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the device in the address line of the browser. (To find
the IP address, print a configuration page. For more information about printing a configuration page,
see Print the information pages on page 56.)
For a complete explanation of the features and functionality of the embedded Web server, see
Embedded Web server on page 57.

Software for other operating systems
OS

Software

UNIX

To download the HP UNIX modelscripts, follow these steps.

Linux

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Go to www.hp.com, and click Software & Driver Download.

Type the name of the product in the product name box.

In the list of operating systems, click UNIX.

Download the appropriate file or files.

For information, go to www.hp.com/go/linuxprinting.

Supported utilities for Windows

Chapter 3 Software for Windows

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Use the product with Macintosh

●

Software for Macintosh

●

Use features in the Macintosh printer driver

Software for Macintosh
Supported operating systems for Macintosh
The product supports the following Macintosh operating systems:
●

Mac OS X V10.3, V10.4, V10.5, and later

NOTE: For Mac OS X V10.4 and later, PPC and Intel® Core™ Processor Macs are supported.

Change printer-driver settings for Macintosh
Change the settings for all print jobs
until the software program is closed

Change the default settings for all
print jobs

Change the product configuration
settings

On the File menu, click Print.

Mac OS X V10.3 or Mac OS X V10.4

Change the settings that you want
on the various menus.

From the Apple menu, click System
Preferences and then Print &
Fax.

On the Presets menu, click Save
as and type a name for the preset.

Click Printer Setup.

These settings are saved in the
3. Click the Installable Options
Presets menu. To use the new settings,
menu.
you must select the saved preset option
every time you open a program and print. Mac OS X V10.5

Chapter 4 Use the product with Macintosh

From the Apple menu, click System
Preferences and then Print &
Fax.

Click Options & Supplies.

Click the Driver menu.

Select the driver from the list, and
configure the installed options.

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Software for Macintosh computers
HP Printer Utility
Use the HP Printer Utility to set up product features that are not available in the printer driver.
You can use the HP Printer Utility when the product uses a universal serial bus (USB) cable or is
connected to a TCP/IP-based network.
Open the HP Printer Utility
Mac OS X V10.3 or Mac OS X V10.4

Mac OS X V10.5

Open the Finder, click Applications, click Utilities, and then double-click
Printer Setup Utility.

Select the product that you want to configure, and then click Utility.

From the Printer menu, click Printer Utility.
-orFrom the Print Queue, click the Utility icon.

Supported utilities for Macintosh
Embedded Web server
The device is equipped with an embedded Web server, which provides access to information about
device and network activities. This information appears in a Web browser, such as Microsoft Internet
Explorer, Netscape Navigator, Apple Safari, or Firefox.
The embedded Web server resides on the device. It is not loaded on a network server.
The embedded Web server provides an interface to the device that anyone who has a networkconnected computer and a standard Web browser can use. No special software is installed or
configured, but you must have a supported Web browser on your computer. To gain access to the
embedded Web server, type the IP address for the device in the address line of the browser. (To find
the IP address, print a configuration page. For more information about printing a configuration page,
see Print the information pages on page 56.)
For a complete explanation of the features and functionality of the embedded Web server, see
Embedded Web server on page 57.

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Software for Macintosh

Use features in the Macintosh printer driver
Print
Create and use printing presets in Macintosh
Use printing presets to save the current printer driver settings for reuse.
Create a printing preset
1.

On the File menu, click Print.

Select the driver.

Select the print settings.

In the Presets box, click Save As..., and type a name for the preset.

Click OK.

Use printing presets
1.

On the File menu, click Print.

Select the driver.

In the Presets box, select the printing preset that you want to use.

NOTE: To use printer-driver default settings, select Standard.

Resize documents or print on a custom paper size
You can scale a document to fit on a different size of paper.
1.

On the File menu, click Print.

Open the Paper Handling menu.

In the area for Destination Paper Size, select Scale to fit paper size, and then select the size
from the drop-down list.

If you want to use only paper that is smaller than the document, select Scale down only.

Print a cover page
You can print a separate cover page for your document that includes a message (such as “Confidential”).
1.

On the File menu, click Print.

Select the driver.

Open the Cover Page menu, and then select whether to print the cover page Before Document
or After Document.

In the Cover Page Type menu, select the message that you want to print on the cover page.
NOTE: To print a blank cover page, select Standard as the Cover Page Type.

Chapter 4 Use the product with Macintosh

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Use watermarks
A watermark is a notice, such as “Confidential,” that is printed in the background of each page of a
document.
1.

On the File menu, click Print.

Open the Watermarks menu.

Next to Mode, select the type of watermark to use. Select Watermark to print a semi-transparent
message. Select Overlay to print a message that is not transparent.

Next to Pages, select whether to print the watermark on all pages or on the first page only.

Next to Text, select one of the standard messages, or select Custom and type a new message in
the box.

Select options for the remaining settings.

Print multiple pages on one sheet of paper in Macintosh
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way
to print draft pages.

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On the File menu, click Print.

Select the driver.

Open the Layout menu.

Next to Pages per Sheet, select the number of pages that you want to print on each sheet (1, 2,
4, 6, 9, or 16).

Next to Layout Direction, select the order and placement of the pages on the sheet.

Next to Borders, select the type of border to print around each page on the sheet.

Use features in the Macintosh printer driver

Print on both sides of the page (duplex printing)
Print on both sides manually
1.

Insert enough paper into one of the trays to accommodate the print job. If you are loading special
paper such as letterhead, load it in one of the following ways:
●

For Tray 1, load the letterhead paper face-up with the top edge feeding into the product first.

●

For all other trays, load the letterhead paper face-down with the top edge at the front of the
tray.

On the File menu, click Print.

On the Finishing menu, select Manually Print on 2nd Side.

Click Print. Follow the instructions in the pop-up window that appears on the computer screen
before placing the output stack in Tray 1 for printing the second half.

Go to the product, and remove any blank paper that is in Tray 1.

Insert the printed stack face-up into Tray 1 with the top edge feeding into the product first. You
must print the second side from Tray 1.

If prompted, press the appropriate control-panel button to continue.

Use the Services menu
If the product is connected to a network, use the Services menu to obtain product and supply-status
information.
1.

On the File menu, click Print.

Open the Services menu.

To open the embedded Web server and perform a maintenance task, do the following:

Select Device Maintenance.

Select a task from the drop-down list.

Click Launch.

To go to various support Web sites for this device, do the following:
a.

Select Services on the Web.

Select Internet Services, and select an option from the drop-down list.

Click Go!.

Chapter 4 Use the product with Macintosh

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Connectivity

●

USB and parallel connections

●

Network configuration

USB and parallel connections
1.

Insert the software installation CD into the computer CD-ROM drive.

If the installation program does not start automatically, browse the CD contents and run the
SETUP.EXE file.

Follow the on-screen instructions.
NOTE: During the installation, there is a prompt to plug in the parallel or USB cable.
Figure 5-1 Parallel connection

Figure 5-2 USB connection

Chapter 5 Connectivity

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Network configuration
You might need to configure certain network parameters on the product. You can configure these
parameters from the embedded Web server. See Embedded Web server on page 57.

Supported network protocols
The product supports the TCP/IP network protocol. It is the most widely used and accepted networking
protocol. Many networking services utilize this protocol. This product also supports IPv4 and IPv6. The
following tables list the networking services/protocols that are supported on the product.
Table 5-1 Printing
Service name

Description

port9100 (Direct Mode)

Printing service

Line printer daemon (LPD)

Printing service

Table 5-2 Network product discovery
Service name

Description

SLP (Service Location Protocol)

Device Discovery Protocol, used to help find and configure
network devices. Used primarily by Microsoft-based software
programs.

mDNS (multicast Domain Name Service - also known as
“Rendezvous” or “Bonjour”)

Device Discovery Protocol, used to help find and configure
network devices. Used primarily by Apple Macintosh-based
software programs.

Table 5-3 Messaging and management
Service name

Description

HTTP (hypertext transfer protocol)

Allows Web browsers to communicate with embedded Web
server.

EWS (embedded Web server)

Allows a user to manage the product through a Web browser.

SNMP (simple network management protocol)

Used by network programs for product management. SNMP
V1, V2, and standard MIB-II (Management Information Base)
objects are supported.

Table 5-4 IP addressing

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Service name

Description

DHCP (dynamic host configuration protocol)

For Automatic IP address assignment. DHCP server provides
the product with an IP address. Generally requires no user
intervention for product to obtain IP address from a DHCP
server.

Network configuration

Table 5-4 IP addressing (continued)
Service name

Description

BOOTP (bootstrap protocol)

For Automatic IP address assignment. BOOTP server
provides the product with an IP address. Requires
administrator to input the product MAC hardware address on
BOOTP server in order for product to obtain an IP address from
that server.

Auto IP

For Automatic IP address assignment. If neither a DHCP
server nor a BOOTP server is present, this service allows the
product to generate a unique IP address.

Install the product on a network
In this configuration, the product is connected directly to the network and can be configured to allow all
computers on the network to print directly to the product.
NOTE: This mode is the recommended network configuration for the product.
1.

Before turning on the product, connect the product directly to the network by inserting a network
cable into the product network port.

Turn on the product, wait 2 minutes, and then use the control panel to print a configuration page.
NOTE: Make sure that an IP address is listed on the configuration page before proceeding to the
next step. If an IP address is not present, reprint the configuration page.

Insert the product CD into the computer. If the software installer does not start, navigate to the
setup.exe file on the CD and double-click the file.

Follow the installer instructions.
NOTE: When the installer prompts for a network address, provide the IP address listed on the
configuration page that you printed before starting the installer program, or search for the product
on the network.

Allow the installation process to complete.

Configure the network product
View or change network settings
You can use the embedded Web server to view or change IP configuration settings.
1.

Print a configuration page, and locate the IP address.
●

If you are using IPv4, the IP address contains only digits. It has this format:
xx.xx.xx.xxx

●

If you are using IPv6, the IP address is a hexadecimal combination of characters and digits.
It has this format:
xxxx::xxx:xxxx:xxxx:xxxx

Type the IP address into the address line of a Web browser to open the embedded Web server.

Click the Networking tab to obtain network information. You can change settings as needed.

Chapter 5 Connectivity

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Set or change the network password
Use the embedded Web server to set a network password or change an existing password.
1.

Open the embedded Web server and click the Networking tab.

In the left-side pane, click the Password button.
NOTE: If a password has previously been set, you are prompted to type the password. Type the
password, and then click the Apply button.

In the Device Password area, type the new password in the Password box and in the Confirm
Password box.

At the bottom of the window, click the Apply button to save the password.

IP address
The product IP address can be set manually, or it can be configured automatically via DHCP, BootP, or
AutoIP.
To change the IP address manually, use the Networking tab in the embedded Web server.
Link speed setting
Use the Networking tab in the embedded Web server to set the link speed if necessary.
Incorrect changes to the link speed setting might prevent the product from communicating with other
network devices. For most situations, the product should be left in automatic mode. Changes can cause
the product to power cycle. Changes should be made only while the product is idle.

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Network configuration

Chapter 5 Connectivity

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Paper and print media

●

Understand paper and print media use

●

Supported paper and print media sizes

●

Custom paper sizes

●

Supported paper and print media types

●

Tray and bin capacity

●

Special paper or print media guidelines

●

Load trays

●

Configure trays

●

Use paper output options

Understand paper and print media use
This product supports a variety of paper and other print media in accordance with the guidelines in this
user guide. Paper or print media that does not meet these guidelines might cause the following problems:
●

Poor print quality

●

Increased jams

●

Premature wear on the product, requiring repair

For best results, use only HP-brand paper and print media designed for laser printers or multiuse. Do
not use paper or print media made for inkjet printers. Hewlett-Packard Company cannot recommend
the use of other brands of media because HP cannot control their quality.
It is possible for paper to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and/or humidity levels,
or other variables over which Hewlett-Packard has no control.
CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might
cause problems for the product, requiring repair. This repair is not covered by the Hewlett-Packard
warranty or service agreements.

Chapter 6 Paper and print media

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Supported paper and print media sizes
This product supports a number of paper sizes, and it adapts to various media.
NOTE: To obtain best results, select the correct paper size and type in the printer driver before printing.
Table 6-1 Supported paper and print media sizes
Size and dimensions

Tray 1

Tray 2

Letter
216 x 279 mm (8.5 x 11 inches)
Legal
216 x 356 mm (8.5 x 14 inches)
A4
210 x 297 mm (8.27 x 11.69 inches)
A5
148 x 210 mm (5.83 x 8.27 inches)
A6
105 x 148 mm (4.1 x 5.8 inches)
B5 (JIS)
182 x 257 mm (7.17 x 10.12 inches)
Executive
184 x 267 mm (7.24 x 10.51 inches)
Postcard (JIS)
100 x 148 mm (3.9 x 5.8 inches)
Double Postcard (JIS)
148 x 200 mm (5.8 x 7.9 inches)
16K
184 x 260 mm (7.2 x 10.2 inches)
16K
195 x 270 mm (7.7 x 10.6 inches)
16K
197 x 273 mm (7.8 x 10.8 inches)
8.5 x 13
216 x 330 mm (8.5 x 13 inches)
Envelope Commercial #10
105 x 241 mm (4.13 x 9.49 inches)
Envelope B5 ISO

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Supported paper and print media sizes

Table 6-1 Supported paper and print media sizes (continued)
Size and dimensions

Tray 1

Tray 2

176 x 250 mm (6.7 x 9.8 inches)
Envelope C5 ISO
162 x 229 mm (6.93 x 9.84 inches)
Envelope DL ISO
110 x 220 mm (4.33 x 8.66 inches)
Envelope Monarch
98 x 191 mm (3.9 x 7.5 inches)
Custom
76 x 127 mm to 216 x 356 mm
(3.0 x 5.0 inches to 8.5 x 14 inches)

Custom paper sizes
This product supports a variety of custom paper sizes. Supported custom sizes are sizes that are within
the minimum- and maximum-size guidelines for the product but are not listed in the supported paper
sizes table. When using a supported custom size, specify the custom size in the print driver, and load
the paper in a tray that supports custom sizes.

Chapter 6 Paper and print media

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Supported paper and print media types
For a complete list of specific HP-brand paper that this product supports, go to www.hp.com/support/
ljp2030series.
Paper type (printer driver)

Tray 1

Tray 2

Plain Paper
Light 60–74 g/m2
Midweight (96–110 g/m2)
Heavy (111–130 g/m2)
Extra Heavy (131–175 g/m2)
Transparency
Labels
Letterhead
Preprinted
Prepunched
Color
Rough
Bond
Recycled
Envelope
HP Multipurpose Paper
HP Office Paper
HP LaserJet Paper
HP Premium Choice Paper

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Supported paper and print media types

Tray and bin capacity
Tray or bin

Paper type

Specifications

Quantity

Tray 1

Paper

Range:

Maximum stack height: 5 mm
(0.3 inch)

60 g/m2 (16 lb) bond to 200 g/m2
(54 lb) bond

Tray 2

Envelopes

Less than 60 g/m2 (16 lb) bond to
90 g/m2 (24 lb) bond

Up to 10 envelopes

Labels

Maximum 0.23 mm (0.009 inch)
thick

Maximum stack height: 5 mm
(0.3 inch)

Transparencies

Minimum 0.13 mm (0.005 inch)
thick

Maximum stack height: 5 mm
(0.3 inch)

Paper

Range:

Equivalent to 250 sheets of 75 g/
m2 (20 lb) bond

60 g/m2 (16 lb) bond to 135 g/m2
(36 lb) bond
Transparencies
Standard top bin

Equivalent to 50 sheets of 75 g/
m2 (20 lb) bond

Paper

Chapter 6 Paper and print media

Minimum 0.13 mm (0.005 inch)
thick

Maximum stack height for A6
paper: 15 mm (0.59 inch)
Maximum stack height: 26 mm
(1.0 inch)
Up to 125 sheets of 75 g/m2 (20
lb) bond

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Special paper or print media guidelines
This product supports printing on special media. Use the following guidelines to obtain satisfactory
results. When using special paper or print media, be sure to set the type and size in your print driver to
obtain the best print results.
CAUTION: HP LaserJet printers use fusers to bond dry toner particles to the paper in very precise
dots. HP laser paper is designed to withstand this extreme heat. Using inkjet paper not designed for this
technology could damage your printer.
Media type

Envelopes

●

Store envelopes flat.

●

Use envelopes where the seam
extends all the way to the corner of
the envelope.
●

●

Use peel-off adhesive strips that
are approved for use in laser
printers.

Do not use envelopes that are
wrinkled, nicked, stuck together, or
otherwise damaged.
Do not use envelopes that have
clasps, snaps, windows, or coated
linings.

●

Do not use self-stick adhesives or
other synthetic materials.

●

Use only labels that have no
exposed backing between them.

●

Do not use labels that have wrinkles
or bubbles, or are damaged.

●

Use Labels that lie flat.

●

Do not print partial sheets of labels.

●

Use only full sheets of labels.

●

Use only transparencies that are
approved for use in laser printers.

●

Do not use transparent print media
not approved for laser printers.

●

Place transparencies on a flat
surface after removing them from
the product.

Letterhead or preprinted forms

●

Use only letterhead or forms
approved for use in laser printers.

●

Do not use raised or metallic
letterhead.

Heavy paper

●

Use only heavy paper that is
●
approved for use in laser printers
and meets the weight specifications
for this product.

Do not use paper that is heavier
than the recommended media
specification for this product unless
it is HP paper that has been
approved for use in this product.

Glossy or coated paper

●

Use only glossy or coated paper
that is approved for use in laser
printers.

●

Do not use glossy or coated paper
designed for use in inkjet products.

Labels

Transparencies

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Do not

Special paper or print media guidelines

Load trays
Paper orientation for loading trays
If you are using paper that requires a specific orientation, load it according to the information in the
following table.
Tray

Single-sided printing

Envelope printing

Tray 1

Face-up

Front of envelope face-up

Top edge leading into the product

Short edge with postage leading into the
product

Face-down

Use only Tray 1 for printing envelopes.

Tray 2

Top edge at the front of the tray

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Tray 1
Tray 1 is accessed from the front of the printer.

Media guides ensure that the media is correctly fed into the printer and that the print is not skewed
(crooked on the media). When loading media, adjust the media guides to match the width of the media
that you are using.

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Load trays

Tray 2
Media guides ensure that the media feeds correctly into the printer and that the print is not skewed. Tray
2 has side and rear media guides. When loading media, adjust the media guides to match the length
and width of the media that you are using.

NOTE: When you add new media, make sure that you remove all of the media from the input tray and
straighten the stack of new media. This reduces jams by preventing multiple sheets of media from
feeding through the printer at one time.

Load A6-size paper
When loading A6-size paper, adjust the length by sliding forward only the center panel of the rear media
guide.

Chapter 6 Paper and print media

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Manual feed
You can use manual feed when printing mixed media. For example, you can use manual feed to print
an envelope, then a letter, then an envelope, and so on. Load envelopes in Tray 1 and load letterhead
into Tray 2.
To print using manual feed, open the printer Properties or Printer Setup, and then select Manual Feed
(tray 1) from the Source Tray drop-down list. After you have enabled manual feed, press the Go button
to print.

Configure trays
Use either the printer driver or the embedded Web server to configure the trays for a particular paper
type and size.

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Printer driver

Click the Paper/Quality tab and select the type and size in the Paper Options area.

Embedded Web server

Click the Settings tab, and then click the Paper Handling option from the left-side
pane.

Configure trays

Use paper output options
The product has two output locations: the top (standard) output bin and the straight-through paper path
(rear output).

Print to the top (standard) output bin
The top output bin collects paper face-down, and in the correct order. The top output bin should be used
for most print jobs, including transparencies. To use the top output bin, be sure that the straight-through
paper path is closed. To avoid jams, do not open or close the straight-through paper path while the
product is printing.

Chapter 6 Paper and print media

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Print to the straight-through paper path (rear output)
The product always uses the straight-through paper path if it is open. Paper exits face-up, with the last
page on top (reverse order).
Printing from Tray 1 to the rear output provides the straightest path. Opening the straight-through paper
path might improve performance with the following paper types:
●

Envelopes

●

Labels

●

Small custom-size paper

●

Postcards

●

Paper heavier than 120 g/m2 (32 lb)

To open the straight-through paper path, grasp the handle at the top of the rear door, and pull the door
down.
NOTE: Be sure to open the straight-through paper path, not the jam-release door.

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Use paper output options

Chapter 6 Paper and print media

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Use product features

●

EconoMode

●

Quiet mode

EconoMode
This product has an EconoMode option for printing drafts of documents. Using EconoMode can use
less toner and decrease the cost per page. However, using EconoMode can also reduce print quality.
HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, the toner supply
might outlast the mechanical parts in the print cartridge. If print quality begins to degrade under these
circumstances, you will need to install a new print cartridge, even if there is toner supply remaining in
the cartridge.
Enable or disable EconoMode in any of these ways:

●

In the embedded Web server (network model only), open the Settings tab and select the PCL
Settings option.

●

In the Windows printer driver, open the Paper/Quality tab and select the EconoMode option.

●

In the Macintosh printer driver, open the Print Quality drop-down menu.

Chapter 7 Use product features

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Quiet mode
This product has a quiet mode that reduces noise during printing. When quiet mode is turned on, the
product prints at a slower speed.
Follow these steps to enable quiet mode.
Windows

Macintosh

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Open the printer-driver Properties screen, and then click the Device
Settings tab. For instructions, see the third column of the table in Change
printer-driver settings for Windows on page 14.

In the Quiet Mode area, select Enable.

Open the HP Printer Utility. See Open the HP Printer Utility on page 19.

Select Set Quiet Mode, and then select On.

Click the OK button.

Quiet mode

Chapter 7 Use product features

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Print tasks

●

Cancel a print job

●

Use features in the Windows printer driver

Cancel a print job
You can stop a print request by using the control panel or by using the software program. For instructions
about how to stop a print request from a computer on a network, see the online Help for the specific
network software.
NOTE: It can take some time for all printing to clear after you have canceled a print job.

Stop the current print job from the control panel
▲

Press the Cancel button

on the control panel.

Stop the current print job from the software program
When you send the print job, a dialog box appears briefly on the screen, giving you the option to cancel
the print job.
If several requests have been sent to the product through your software, they might be waiting in a print
queue (for example, in Windows Print Manager). See the software documentation for specific
instructions about canceling a print request from the computer.
If a print job is waiting in a print queue or print spooler, delete the print job there.
1.

Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, click
Settings, and then click Printers and Faxes.
-orWindows 2000, Windows XP, and Windows Server 2003 (using the Classic Start menu
view): Click Start, click Settings, and then click Printers.
-orWindows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.

In the list of printers, double-click the name of this product to open the print queue or spooler.

Select the print job that you want to cancel, and then press Delete.

Chapter 8 Print tasks

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Use features in the Windows printer driver
Open the printer driver
How do I

Steps to perform

Open the printer driver

On the File menu in the software program, click Print. Select
the printer, and then click Properties or Preferences.

Get help for any printing option

Click the ? symbol in the upper-right corner of the printer driver,
and then click any item in the printer driver. A pop-up message
displays that provides information about the item. Or, click
Help to open the online Help.

Use Quick Sets
Quick Sets are available from every tab in the printer driver.

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How do I

Steps to perform

Use a Quick Set

Select one of the Quick Sets, and then click OK to print the job
with the predefined settings.

Create a custom Quick Set

a) Select the print options for the new Quick Set. b) Type a
name for the Quick Set, and then click Save.

Use features in the Windows printer driver

Set paper and quality options
To perform the following tasks, open the printer driver and click the Paper/Quality tab.
How do I

Steps to perform

Select a page size

Select a size from the Size is drop-down list.

Select a custom page size

a) Click Custom. The Custom Paper Size dialog box opens.
b) Type a name for the custom size, specify the dimensions,
and click OK.

Select a paper source

Select a tray from the Source is drop-down list.

Select a paper type

Select a type from the Type is drop-down list.

Print covers on different paper

a) In the Paper Options area, click Use Different Paper/
Covers. b) Select an option to print a blank or preprinted front
cover, back cover, or both. Or, select an option to print the first
or last page on different paper. c) Select options from the
Source is and Type is drop-down lists. d) Click OK.

Print the first or last page on different paper

Adjust the resolution of printed images

In the Print Quality area, select an option from the drop-down
list. See the printer-driver online Help for information about
each of the available options.

Select draft-quality printing

In the Print Quality area, click EconoMode.

Set document effects
To perform the following tasks, open the printer driver and click the Effects tab.
How do I

Steps to perform

Scale a page to fit on a selected paper size

Click Print document on, and then select a size from the dropdown list.

Scale a page to be a percent of the actual size

Click % of Normal Size, and then type the percent or adjust
the slider bar.

Print a watermark

a) Select a watermark from the Watermarks drop-down list.
b) To print the watermark on the first page only, click First page
only. Otherwise, the watermark is printed on each page.

Add or edit watermarks

a) In the Watermarks area, click Edit. The Watermark
Details dialog box opens. b) Specify the settings for the
watermark, and then click OK.

NOTE: The printer driver must be stored on your computer
for this to work.

Chapter 8 Print tasks

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Set document finishing options
To perform the following tasks, open the printer driver and click the Finishing tab.

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How do I

Steps to perform

Print on both sides (Duplex) using the top output bin

Click Print On Both Sides (Manually). If you will bind the
document along the top edge, click Flip Pages Up.

Close the straight-through output door.

Print side one of the document using Tray 1.

After side one has printed, remove the remaining paper
from Tray 1 and set it aside until after you finish the
manual two-sided print job.

Gather the printed pages and straighten the stack.

Use features in the Windows printer driver

How do I

Steps to perform
6.

Return the stack to Tray 1 with the printed side down and
the top edge toward the product.

Press the Go button to print side two.

Print a booklet

a) Click Print on both sides. b) In the Booklet Printing dropdown list, click Left Edge Binding or Right Edge Binding.
The Pages per Sheet option automatically changes to 2
Pages per Sheet.

Print multiple pages per sheet

a) Select the number of pages per sheet from the Pages per
Sheet drop-down list. b) Select the correct options for Print
Page Borders, Page Order, and Orientation.

Select page orientation

a) In the Orientation area, click Portrait or Landscape. b) To
print the page image upside down, click Rotate by 180
degrees.

Obtain support and product-status information
To perform the following tasks, open the printer driver and click the Services tab.

How do I

Steps to perform

Obtain support information for the product and order supplies
online

In the Internet Services drop-down list, select a support
option, and click Go!

Print information pages

In the Print Information Pages area, select one of the pages
from the drop-down list, and then click the Print button.

Obtain information about product status lights

In the Device Services area, click the icon to open a controlpanel light simulator. You can select a pattern of lights to find
information about the product status.

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Set advanced printing options
To perform the following tasks, open the printer driver and click the Advanced tab.
How do I

Steps to perform

Change the number of copies that are printed

In the Copies area, select the number of copies to print. If you
select two or more copies, you can select the option to collate
the pages.

NOTE: If the software program that you are using does not
provide a way to print a particular number of copies, you can
change the number of copies in the driver.
Changing this setting affects the number of copies for all print
jobs. After your job has printed, restore this setting to the
original value.

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Print colored text as black rather than as shades of gray

In the Printer Features area, select the Print All Text as
Black option.

Use HP Resolution Enhancement technology (REt) for all print
jobs

In the Printer Features area, select the REt option.

Use features in the Windows printer driver

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Manage and maintain the product

●

Print the information pages

●

Manage a network product

●

Lock the product

●

Manage supplies

●

Replace supplies and parts

●

Clean the product

Print the information pages
You can print the following information pages.

Demo page
The Demo page contains examples of text and graphics. To print a Demo page, do one of the following:
●

Press the Go button when the printer Ready light is on and no other jobs are printing.

●

Select it from the Print Information Pages drop-down list on the Services tab in Printer
Preferences.

Configuration page
The Configuration page lists current settings and properties of the printer. It also contains a status log
report. To print a configuration page, do one of the following:
●

Press and hold the Go button for 5 seconds when the printer Ready light is on and no other jobs
are printing.

●

Select it from the Print Information Pages drop-down list on the Services tab in Printer
Preferences.

Supplies Status page
You can print the Supplies Status page by selecting it from the Print Information Pages drop-down list
on the Services tab in Printer Preferences. The Supplies Status page provides the following
information:

●

The estimated number of pages remaining on the print cartridge

●

The number of pages and print jobs that have been processed

●

Ordering and recycling information

Chapter 9 Manage and maintain the product

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Manage a network product
Embedded Web server
The embedded Web server allows you to view product and network status and to manage printing
functions from your computer. Use the embedded Web server for the following tasks:
●

View product status information

●

Determine the remaining life on all supplies and order new ones

●

View and change the size and type of paper loaded in each tray

●

View and change the product default configuration settings

●

View and change network configuration

You do not need to install any software on the computer. Use one of these supported Web browsers:
●

Internet Explorer 6.0 (and later)

●

Netscape Navigator 7.0 (and later)

●

Firefox 1.0 (and later)

●

Mozilla 1.6 (and later)

●

Opera 7.0 (and later)

●

Safari 1.2 (and later)

●

Konqueror 3.2 (and later)

The embedded Web server works when the product is connected to a TCP/IP-based network. The
embedded Web server does not support IPX-based connections or direct USB connections.
NOTE: You do not have to have Internet access to open and use the embedded Web server. However,
if you click a link on any of the pages, you must have Internet access in order to go to the site associated
with the link.

Open the embedded Web server
To open the embedded Web server, type the IP address or hostname of the product in the address field
of a supported Web browser.
TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.
The embedded Web server has three tabs that contain settings and information about the product: the
Information tab, the Settings tab, and the Networking tab.

Information tab
This tab provides information about product and supplies status, product and network configuration, and
supplies reordering.

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Manage a network product

Settings tab
This tab allows you to configure the product from your computer. If this product is networked, consult
with the network administrator before changing settings on this tab.

Networking tab
This tab allows the network administrator to control network-related settings for the product when it is
connected to an IP-based network.

Links
Links are located in the upper-right part of the Status pages. You must have Internet access in order to
use any of these links. If you use a dial-up connection and did not connect when you first opened the
embedded Web server, you must connect before you can visit these Web sites. Connecting might
require that you close the embedded Web server and reopen it.
●

Order Supplies. Click this link to connect to the Sure Supply Web site and order genuine
HP supplies from HP or a reseller of your choice.

●

Product Support. Click this link to connect to the support site for the product. You can search for
help regarding general topics.

Secure the embedded Web server
You can configure the embedded Web server so that access to some tabs requires a password.
See Set or change the network password on page 27.

Chapter 9 Manage and maintain the product

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Lock the product
The product has a slot that you can use to attach a cable-type security lock.

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Lock the product

Manage supplies
Using, storing, and monitoring the print cartridge can help ensure high-quality output.

Supplies life
For information regarding specific product yield, see www.hp.com/go/learnaboutsupplies.com.
To order supplies, see Supplies and accessories on page 107.

Manage the print cartridge
Print-cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION: To prevent damage to the print cartridge, do not expose it to light for more than a few
minutes.

Use genuine HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
●

Percentage of supplies remaining

●

Estimated number of pages remaining

●

Number of pages printed

HP policy on non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured.
NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and
service agreements.
To install a new HP print cartridge, see Change the print cartridge on page 63. To recycle the used
cartridge, follow the instructions included with the new cartridge.

Print-cartridge authentication
The device automatically authenticates the print cartridge when it is inserted into the device. During
authentication, the device notifies you whether a cartridge is a genuine HP print cartridge.
If the alert message states that this is not a genuine HP print cartridge and you believe you purchased
an HP print cartridge, see HP fraud hotline and Web site on page 60.

HP fraud hotline and Web site
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/
anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge
is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem.

Chapter 9 Manage and maintain the product

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Your print cartridge might not be a genuine HP print cartridge if you notice the following:

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●

You are experiencing a high number of problems with the print cartridge.

●

The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the
packaging differs from HP packaging).

Manage supplies

Replace supplies and parts
Supply replacement guidelines
Keep the following guidelines in mind when setting up the product.
●

Sufficient space is required above and in the front of the product for removing supplies.

●

The product should be located on a flat, sturdy surface.

NOTE: Hewlett-Packard recommends the use of HP supplies in this product. Use of non-HP supplies
can cause problems requiring service that is not covered by the HP warranty or service agreements.

Redistribute toner
When toner is low, faded or light areas appear on the printed page. You might be able to temporarily
improve print quality by redistributing the toner.
1.

Push the button to open the print-cartridge door, and then remove the print cartridge.

To redistribute the toner, gently rock the print cartridge from front to back.

CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold
water. Hot water sets toner into the fabric.

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Reinsert the print cartridge into the product, and then close the print-cartridge door.

If the print is still light, install a new print cartridge.

Change the print cartridge
When a print cartridge approaches the end of useful life, you are prompted to order a replacement. You
can continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality.

ENWW

Push the button to open the print-cartridge door, and then remove the print cartridge.

Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling.

Replace supplies and parts

Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge.
CAUTION: Do not touch the shutter or the surface of the roller.

Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape
is removed from the cartridge. Place the tab and tape in the print-cartridge box to return for
recycling.

Align the print cartridge with the tracks inside the product, insert the print cartridge until it is firmly
seated, and then close the print-cartridge door.

Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived.
See the enclosed recycling guide for recycling instructions.

For additional help, go to www.hp.com/support/ljp2030series.

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Clean the product
Clean the outside of the printer with a clean, damp cloth when necessary.
CAUTION: Do not use ammonia-based cleaners on or around the printer.
During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over
time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams.
To correct and prevent these types of problems, you can clean the print cartridge area and the printer
media path.

Clean the print-cartridge area
You do not need to clean the print-cartridge area often. However, cleaning this area can improve the
quality of your printed sheets.
WARNING! To avoid injury, turn the product off, disconnect the power cord, and wait for the product
to cool before cleaning it.
1.

Open the print-cartridge door, and then remove the print cartridge.

CAUTION: Do not touch the black sponge-transfer roller inside the product. Doing so can
damage the product.
CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece
of paper.
2.

ENWW

With a dry, lint-free cloth, wipe any residue from the media-path area and the print-cartridge cavity.

Clean the product

Replace the print cartridge, and close the print-cartridge door.

Reconnect the power cord, and turn the product on.

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Clean the paper path
If you are experiencing toner specks or dots on the printouts, clean the printer media path. This process
uses a transparency to remove dust and toner from the media path. Do not use bond or rough paper.

NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can
use copier grade media (70 to 90 g/m2 (18 to 24 lb)) with a smooth surface.
1.

Make sure that the product is idle and the Ready light is on.

Load the transparency in Tray 1.

Print a cleaning page.
Windows

Macintosh

Open the printer-driver Properties screen, and then click the Device
Settings tab. For instructions, see the third column of the table in Change
printer-driver settings for Windows on page 14.

In the Cleaning Page area, click Start.

Open the HP Printer Utility. See Open the HP Printer Utility on page 19.

Select the Cleaning Page option, and click the OK button.

NOTE: The cleaning process takes approximately 2 minutes. The cleaning page stops periodically
during the cleaning process. Do not turn the product off until the cleaning process has finished. You
might need to repeat the cleaning process several times to thoroughly clean the product.

ENWW

Clean the product

Clean the Tray 1 pickup roller
If the product is having trouble picking up paper from Tray 1, follow these instructions.
1.

Turn the product off, disconnect the power cord, and wait for the product to cool.

Push the button to open the print-cartridge door, and then remove the print cartridge.

Lift the pickup roller cover.

Chapter 9 Manage and maintain the product

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Press the two black retaining tabs outward until the pickup roller is released from its seat.

Remove the pickup roller from the product.

Dab a lint-free cloth in water, and scrub the roller.

NOTE: Do not touch the surface of the roller with bare fingers.
7.

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Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

Clean the product

Allow the pickup roller to dry completely.

Line up the black retaining tabs in the product with the grooves in the pickup roller, and then press
the pickup roller into the pickup roller seat until the retaining tabs click.

10. Close the pickup roller cover.

11. Reinstall the print cartridge, and close the print-cartridge door.

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12. Reconnect the power cord, and turn the product on.

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Clean the product

Clean the Tray 2 pickup roller
If the product is having trouble picking up paper from Tray 2, follow these instructions.

Turn the product off, disconnect the power cord and wait for the product to cool.

Remove Tray 2.

Inside the empty tray slot, locate the pickup roller on the top side, near the front of the product.

Chapter 9 Manage and maintain the product

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Dab a lint-free cloth in water, and then scrub the roller as you rotate it toward the back of the product.

NOTE: Do not touch the surface of the roller with bare fingers.

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Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

Allow the pickup roller to dry completely.

Replace Tray 2.

Clean the product

Reconnect the power cord, and turn the product on.

Chapter 9 Manage and maintain the product

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10 Solve problems

ENWW

●

Solve general problems

●

Restore factory settings

●

Status-light patterns

●

Status-alert messages

●

Jams

●

Solve print-quality problems

●

Solve performance problems

●

Solve connectivity problems

●

Solve common Windows problems

●

Solve common Macintosh problems

●

Solve Linux problems

Solve general problems
If the product is not responding correctly, complete the steps in the following checklist, in order. If the
product does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves
the problem, you can stop without performing the other steps on the checklist.

Troubleshooting checklist
1.

Make sure the product Ready light is on. If no lights are on, complete these steps:
a.

Check the power-cable connections.

Check that the power switch is on.

Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip and
its voltage is not within specifications, plug the product directly into the wall. If it is already
plugged into the wall, try a different outlet.

If none of these measures restores power, contact HP Customer Care.

Check the cabling.
a.

Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.

Make sure that the cable itself is not faulty by using a different cable, if possible.

Check the network connection. See Solve network problems on page 101.

Check to see any control-panel lights are lit. See Status-light patterns on page 78.

Ensure that the paper that you are using meets specifications.

Print a configuration page. See Print the information pages on page 56.

If the page does not print, check that at least one tray contains paper.

If the page jams in the product, see Clear jams on page 87.

If the configuration page prints, check the following items.
a.

If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.

If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.

Select one of the following options:
Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Doubleclick the name of the product.
-orMac OS X: Open Print Center or Printer Setup Utility, and double-click the line for the product.

Chapter 10 Solve problems

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Verify that you have installed the printer driver for this product. Check the program to make sure
that you are using the printer driver for this product.

Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print) complete these steps:
a.

Try printing the job from another computer that has the product software installed.

If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the
new connection type that you are using.

Factors that affect product performance
Several factors affect the time it takes to print a job:
●

Maximum product speed, measured in pages per minute (ppm)

●

The use of special paper (such as transparencies, heavy paper, and custom-size paper)

●

Product processing and download time

●

The complexity and size of graphics

●

The speed of the computer you are using

●

The USB connection

●

The printer I/O configuration

●

The network operating system and configuration (if applicable)

Restore factory settings
To restore the product to the factory-default settings, follow these steps.

ENWW

Turn the product off.

Turn the product on, and while it is initializing press and hold both control-panel buttons at the same
time until all the lights blink in unison.

Restore factory settings

Status-light patterns

Table 10-1 Status-light legend
Symbol for "light off"
Symbol for "light on"
Symbol for "light blinking"

Table 10-2 Control-panel light messages
Light status

State of the printer

Action

Initialization/Startup

During the Initialization, Reconfiguration,
and Job Cancel processes, pressing
buttons has no effect.

While in the Startup state, the Go, Ready,
and Attention lights cycle (at the rate of
500 ms) one after another.
Reconfiguration Initialization
During the printer start up, you can
request special initialization sequences
that reconfigure the printer. When one of
the sequences is requested, such as cold
reset, the lights cycle as in the
Initialization/Startup state.
Job Cancel
After the cancellation process has been
completed, the printer returns to the
Ready state.

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Table 10-2 Control-panel light messages (continued)
Light status

State of the printer

Action

Ready

To print a Configuration page, press and
hold the Go button for 5 seconds while
the device Ready light is on and no other
jobs are printing.

The printer is ready with no job activity.

Processing Data

To cancel the current job, press the
Cancel button.

The printer is processing or receiving
data.

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Status-light patterns

Table 10-2 Control-panel light messages (continued)
Light status

State of the printer

Action

Manual Feed or Continuable Error

To recover from the error and print
whatever data is possible, press the Go
button.

This state can be reached in the following
circumstances:
●

Manual feed

●

General continuable error

●

Memory configuration error

●

Personality/Job related error

Attention

If the recovery is successful, the printer
goes to the Processing Data state and
completes the job.
If the recovery is unsuccessful, the
printer returns to the Continuable Error
state.

Close the print-cartridge door.

The print-cartridge door is open.

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Table 10-2 Control-panel light messages (continued)
Light status

State of the printer

Action

Fatal Error

●

Turn off the printer, wait 10
seconds, and turn on the printer.

●

If you are unable to resolve the
problem, contact HP. See
Customer support on page 117.

Toner Low
The Go, Ready, and Attention lights act
independently of the Toner Low state.

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Order a new print cartridge and have it
ready. See Supplies and accessories
on page 107.

Status-light patterns

Table 10-2 Control-panel light messages (continued)
Light status

State of the printer

Action

Toner Missing

Reinsert the print cartridge in the printer.

The print cartridge has been removed
from the printer.

Jam

Chapter 10 Solve problems

Clear the jam. See Clear jams
on page 87.

ENWW

Table 10-2 Control-panel light messages (continued)
Light status

State of the printer

Action

Paper Out

Load paper or other media.

Paper Mount

Load acceptable paper or other media.
See Paper and print media on page 29.

The loaded paper or other media is not
supported.

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Press the Go button to override the
condition.

Status-light patterns

Status-alert messages
Status-alert messages appear on the computer screen when the product has certain problems. Use the
information in the following table to solve these problems.
Alert message

Description

Recommended action

10.XXXX Supply memory error

The e-label for the print cartridge cannot be
read or is missing.

●

Reinstall the print cartridge.

●

Turn the product off and then on.

●

If the problem is not solved, replace the
cartridge.

50.X Fuser error

The product has experienced an error with
the fuser.

Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If the error continues, turn off the product, wait
at least 25 minutes, and then turn on the
product.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
See Customer support on page 117.

52.0 Scanner Error

An internal error has occurred.

Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If you are using a surge protector, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn on the product.
If the message persists, contact HP support.
See Customer support on page 117.

Door Open

The door is open.

Close the door.

Engine communication error

The product experienced an internal
communication error.

Install black cartridge

The cartridge is either not installed or not
correctly installed in the product.

Install the print cartridge.

Jam in

The product has detected a jam.

Clear the jam from the area indicated in the
message. The job should continue to print. If
it does not, try reprinting the job. See Jams
on page 86.

( indicates the area where the jam
has occurred)

If the message persists, contact HP support.
See Customer support on page 117.
Load paper

Chapter 10 Solve problems

The tray is empty.

Load print media into the tray.

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Alert message

Description

Recommended action

Manual feed

The product is set for manual feed mode.

Load the correct paper into the tray, and then
press the Go button to clear the message.

Non-HP black cartridge

A new, non-HP supply has been installed.
This message appears until an HP supply is
installed or you press the Go button.

If you believe you purchased an HP supply,
go to www.hp.com/go/anticounterfeit.
Service or repairs that are required as a result
of using non-HP supplies are not covered
under HP warranty.
To continue printing, press the Go button.

Not Connected

The product software cannot communicate
with the product.

Make sure the product is turned on.

Make sure the USB cable is connected
securely to the product and the
computer.

Order black cartridge

The identified print cartridge is nearing the
end of its useful life.

Order a new print cartridge. You can continue
printing with the current print cartridge until
redistributing the toner no longer yields
acceptable print quality.

Page too complex

The product cannot process the page.

Press the Go button to continue printing the
job, but output might be affected.

Printer mispick

The print engine has failed to pick up a piece Reload the paper in the input tray and press
of paper.
the Go button to continue the job.
If the message persists, contact HP support.
See Customer support on page 117.

Printing

ENWW

The product is printing a document.

Wait for printing to finish.

Status-alert messages

Jams
Common causes of jams
Many jams are caused by using paper that does not meet HP specifications. For complete paper
specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print Media Guide. This
guide is available at www.hp.com/support/ljpaperguide.
The product is jammed.1
Cause

Solution

The paper does not meet specifications.

Use only paper that meets HP specifications. See Paper and
print media on page 29.

A component is installed incorrectly.

Verify that the print cartridge is correctly installed.

You are using paper that has already passed through a product
or copier.

Do not use paper that has been previously printed on or copied.

A tray is loaded incorrectly.

Remove any excess paper from the tray. Make sure that the
stack is below the maximum stack height mark in the tray. See
Load trays on page 36.

The paper is skewed.

The tray guides are not adjusted correctly. Adjust them so they
hold the stack firmly in place without bending it.

The paper is binding or sticking together.

Remove the paper, flex it, rotate it 180°, or flip it over. Reload
the paper into the tray.
NOTE: Do not fan paper. Fanning can create static
electricity, which can cause paper to stick together.

The paper is removed before it settles into the output bin.

Reset the product. Wait until the page completely settles in the
output bin before removing it.

During two-sided printing, you removed the paper before the
second side of the document was printed.

Reset the product and print the document again. Wait until the
page completely settles in the output bin before removing it.

The paper is in poor condition.

Replace the paper.

The internal rollers from the tray are not picking up the paper.

Remove the top sheet of paper. If the paper is too heavy, it
might not be picked from the tray.

The paper has rough or jagged edges.

Replace the paper.

The paper is perforated or embossed.

Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.

Product supply items have reached the end of their useful life.

Check the product control panel for messages prompting you
to replace supplies, or print a supplies status page to verify the
remaining life of the supplies. See Print the information pages
on page 56.

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.

If the product continues to jam, contact HP Customer Support or your authorized HP service provider.

Chapter 10 Solve problems

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Jam locations
Jams can occur at the following locations in the product.

Internal areas

Input trays

Output bins

Clear jams
When clearing jams, be careful not to tear jammed paper. If a small piece of paper remains in the product,
it could cause additional jams.
CAUTION: Before clearing jams, turn the product off and disconnect the power cord.

Internal areas
Print-cartridge area and paper path
1.

Push the button to open the print-cartridge door, and then remove the print cartridge.

CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece
of paper.

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Jams

If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.

Replace the print-cartridge, and close the print-cartridge door.

If no paper was jammed inside the print-cartridge door, open the jam-release door at the back of
the product.

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If jammed paper is visible, grasp it with both hands and slowly pull it out of the product.

Close the jam-release door.

Input trays
Tray 1
1.

Push the button to open the print-cartridge door, and then remove the print cartridge.

CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece
of paper.

ENWW

Jams

Lift the Tray 1 roller cover, grasp the jammed paper, and slowly pull it out of the product.

Replace the print-cartridge, and close the print-cartridge door.

Open the tray.

Tray 2

Chapter 10 Solve problems

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With both hands, grasp the jammed paper and slowly pull it out of the product.

Close the tray.

If no jammed paper is visible in the tray area, open the print-cartridge door, remove the print
cartridge, and pull down the upper media guide. With both hands, grasp the jammed paper and
slowly pull it out of the product.

Jams

Replace the print-cartridge, and close the print-cartridge door.

Output bins
CAUTION: To avoid damaging the product, do not attempt to clear a jam in the top output bin by pulling
the paper straight out.

At the back of the product, open the jam-release door.

With both hands, grasp the jammed paper and slowly pull it out of the product.

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Close the jam-release door.

Jams

Solve print-quality problems
You can prevent most print-quality problems by following these guidelines.
●

Configure the trays for the correct paper-type setting. See Configure trays on page 39.

●

Use paper that meets HP specifications. See Paper and print media on page 29.

●

Clean the product as necessary. See Clean the paper path on page 67.

Print-quality problems associated with paper
Some print-quality problems arise from using paper that does not meet HP specifications.
●

The surface of the paper is too smooth.

●

The moisture content of the paper is uneven, too high, or too low. Use paper from a different source
or from an unopened ream.

●

Some areas of the paper reject toner. Use paper from a different source or from an unopened ream.

●

The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this
solves your problem, ask the supplier of your letterhead to use paper that meets HP specifications.

●

The paper is excessively rough. Use a smoother, xerographic paper.

●

The paper is too heavy for the paper-type setting that you selected, so the toner is not fusing to
the paper.

For complete paper specifications for all HP LaserJet products, see the HP LaserJet Printer Family Print
Media Guide. This guide is available at www.hp.com/support/ljpaperguide.

Print-quality problems associated with the environment
If the product is operating in excessively humid or dry conditions, verify that the printing environment is
within specifications. See Operating environment on page 120.

Print-quality problems associated with jams
Make sure that all sheets are cleared from the paper path.

●

If the product recently jammed, print two to three pages to clean the paper path.

●

If the sheets do not pass through the fuser and cause image defects on subsequent documents,
print two to three pages to clean the paper path. If the problem persists, print and process a cleaning
page. See Clean the paper path on page 67.

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Adjust print density
You can resolve some print-quality problems by adjusting the print density to make the overall printing
lighter or darker.
Windows

Macintosh

ENWW

Open the printer-driver Properties screen, and then click the Device
Settings tab. For instructions, see the third column of the table in Change
printer-driver settings for Windows on page 14.

In the Print Density area, adjust the slider bar to change the print density.

Click the OK button.

On the File menu, click Print.

Open the Print Options menu.

In the Print Density area, adjust the slider bar to change the print density.

Solve print-quality problems

Image defect examples
This section provides information about identifying and correcting print defects.
NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service
representative.

Light print or faded
●

The print cartridge is nearing end of life.

●

Redistribute the toner to extend the life.

●

The media might not meet Hewlett-Packard's media
specifications (for example, the media is too moist or too
rough).

●

If the whole page is light, the print density adjustment is
too light or EconoMode might be turned on. Adjust the
print density, and disable EconoMode in the printer
Properties.

●

The media might not meet Hewlett-Packard's media
specifications (for example, the media is too moist or too
rough).

●

The printer might need to be cleaned.

●

The print cartridge might be defective.

●

A single sheet of media might be defective. Try reprinting
the job.

●

The media moisture content is uneven or the media has
moist spots on its surface. Try printing with new media.

●

The media lot is bad. The manufacturing processes can
cause some areas to reject toner. Try a different type or
brand of media.

●

The print cartridge might be defective.

Toner specks

Dropouts

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Vertical lines
The photosensitive drum inside the print cartridge has probably
been scratched. Install a new HP print cartridge.

Gray background
●

Change the media to a lighter basis weight.

●

Check the printer's environment. Very dry (low humidity)
conditions can increase the amount of background
shading.

●

The density setting might be too high. Adjust the density
setting.

●

Install a new HP print cartridge.

●

If toner smears appear on the leading edge of the media,
the media guides might be dirty. Wipe the media guides
with a dry, lint-free cloth.

●

Check the media type and quality.

●

The fuser temperature might be too low. In your printer
driver, make sure the appropriate media type is selected.

●

Try installing a new HP print cartridge.

●

The fuser temperature might be too low. In your printer
driver, make sure the appropriate media type is selected.

●

Clean the inside of the printer.

●

Check the media type and quality.

●

In your printer driver, make sure the appropriate media
type is selected.

●

Plug the printer directly into an AC outlet instead of into a
power strip.

Toner smear

Loose toner

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Solve print-quality problems

Vertical repetitive defects
●

The print cartridge might be damaged. If a repetitive mark
occurs at the same spot on the page, install a new
HP print cartridge.

●

The internal parts might have toner on them. If the defects
occur on the back of the page, the problem will probably
correct itself after a few more printed pages.

●

In your printer driver, make sure the appropriate media
type is selected.

●

If characters are improperly formed, producing hollow
images, the media stock might be too slick. Try a different
media.

●

If characters are improperly formed, producing a wavy
effect, the printer might need service. Print a configuration
page. If the characters are improperly formed, contact an
HP-authorized dealer or service representative.

●

Make sure that the media is loaded correctly and the
media guides are not too tight or too loose against the
media stack.

●

The input bin might be too full.

●

Check the media type and quality.

●

Check the media type and quality. Both high temperature
and high humidity cause media to curl.

●

The media might have been in the input tray too long.
Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.

●

Open the straight-through output door and try printing
straight through.

●

The fuser temperature might be too high. In your printer
driver, make sure the appropriate media type is selected.
If the problem persists, select a media type that uses a

Misformed characters

Page skew

Curl or wave

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lower fuser temperature, such as transparencies or light
media.

Wrinkles or creases
●

Make sure that media is loaded properly.

●

Check the media type and quality.

●

Open the straight-through output door and try printing
straight through.

●

Turn over the stack of media in the tray. Also, try rotating
the media 180° in the input tray.

●

For envelopes, this can be caused by air pockets inside
the envelope. Remove the envelope, flatten the
envelope, and try printing again.

●

If large amounts of toner have scattered around the
characters, the media might be resisting the toner. (A
small amount of toner scatter is normal for laser printing.)
Try a different media type.

●

Turn over the stack of media in the tray.

●

Use media that is designed for laser printers.

Toner scatter outline

ENWW

Solve print-quality problems

Solve performance problems
Problem

Cause

Solution

Pages print but are totally blank.

The sealing tape might still be in the print
cartridges.

Verify that the sealing tape has been
completely removed from the print
cartridges.

The document might contain blank
pages.

Check the document that you are printing
to see if content appears on all of the
pages.

The product might be malfunctioning.

To check the product, print a
Configuration page.

Heavier paper types can slow the print
job.

Print on a different type of paper.

Complex pages can print slowly.

Proper fusing may require a slower print
speed to ensure the best print quality.

The product might not be pulling paper
correctly.

Make sure paper is loaded in the tray
correctly.

The paper is jamming in the product.

Clear the jam. See Jams on page 86.

The USB cable might be defective or
incorrectly connected.

●

Disconnect the USB cable at both
ends and reconnect it.

●

Try printing a job that has printed in
the past.

●

Try using a different USB cable.

Pages print very slowly.

Pages did not print.

Other devices are running on your
computer.

100 Chapter 10 Solve problems

The product might not share a USB port.
If you have an external hard drive or
network switchbox that is connected to
the same port as the product, the other
device might be interfering. To connect
and use the product, you must
disconnect the other device or you must
use two USB ports on the computer.

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Solve connectivity problems
Solve direct-connect problems
If you have connected the product directly to a computer, check the cable.
●

Verify that the cable is connected to the computer and to the product.

●

Verify that the cable is not longer than 2 meters (6 feet). Replace the cable if necessary.

●

Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.

Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
print a configuration page. See Print the information pages on page 56.
1.

Are there any physical connection problems between the workstation or file server and the product?
Verify that the network cabling, connections, and router configurations are correct. Verify that the
network cable lengths meet network specifications.

Are your network cables connected properly?
Make sure that the product is attached to the network using the appropriate port and cable. Check
each cable connection to make sure it is secure and in the right place. If the problem continues,
try a different cable or ports on the hub or transceiver. The amber activity light and the green link
status light next to the port connection on the back of the product should be lit.

Are the link speed and duplex settings set correctly?
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). See Link
speed setting on page 27.

Can you "ping" the product?
Use the command prompt to ping the product from your computer. For example:
ping 192.168.45.39
Ensure that the ping displays round-trip times.
If you are able to ping the product, verify that the IP address configuration for the product is correct
on the computer. If it is correct, delete and then add the product again.
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.

Have any software applications been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers.

Are other users able to print?
The problem may be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection (capture in Novell NetWare).

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If other users are able to print, are they using the same network operating system?

Solve connectivity problems 101

Check your system for proper network operating system setup.
8.

Is your protocol enabled?
Check the status of your protocol on the Configuration page. You can also use the embedded Web
server to check the status of other protocols. See Embedded Web server on page 57.

Does the product appear in HP Web Jetadmin or other management application?
●

Verify network settings on the Network configuration page.

●

Confirm the network settings for the product using the product control panel (for products with
control panels).

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Solve common Windows problems
Error message:
"General Protection FaultException OE"
"Spool32"
"Illegal Operation"
Cause

Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. You can usually do this from a
software program.
Delete all temp files from the Temp subdirectory. You can
determine the name of the directory by editing the
AUTOEXEC.BAT file and looking for the statement "Set Temp
=". The name after this statement is the temp directory. It is
usually C:\TEMP by default, but can be redefined.
See the Microsoft Windows documentation that came with your
computer for more information about Windows error
messages.

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Solve common Windows problems

103

Solve common Macintosh problems
NOTE: Setup for USB and IP printing is performed through the Desktop Printer Utility. The product
will not appear in the Chooser.
The printer driver is not listed in Print Center.
Cause

Solution

The product software might not have been installed or was
installed incorrectly.

Make sure that the PPD file is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where “” represents the two-letter
language code for the language that you are using. If
necessary, reinstall the software. See the getting started guide
for instructions.

The product name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.
Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product
is on, and the ready light is on. If you are connecting through
a USB or Ethernet hub, try connecting directly to the computer
or use a different port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous is selected,
depending on the type of connection that exists between the
product and the computer.

The wrong product name, IP address, or Rendezvous host
name is being used.

Check the product name, IP address, or Rendezvous host
name by printing a configuration page. See Print the
information pages on page 56. Verify that the name, IP
address, or Rendezvous host name on the configuration page
matches the product name, IP address, or Rendezvous host
name in the Print Center.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality
cable.

The printer driver does not automatically set up your selected product in Print Center.
Cause

Solution

The product might not be ready.

The product software might not have been installed or was
installed incorrectly.

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The printer driver does not automatically set up your selected product in Print Center.
Cause

Solution

The product might not be ready.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality
cable.

A print job was not sent to the product that you wanted.
Cause

Solution

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start
Jobs.

The wrong product name or IP address is being used. Another
product with the same or similar name, IP address, or
Rendezvous host name might have received your print job.

An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause

Solution

This problem occurs with some programs.

●

Try downloading the fonts that are contained in the EPS
file to the product before printing.

●

Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.

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Cause

Solution

This error occurs when the software for USB devices is not
installed.

When adding a third-party USB card, you might need the Apple
USB Adapter Card Support software. The most current version
of this software is available from the Apple Web site.

Solve common Macintosh problems 105

When connected with a USB cable, the product does not appear in the Macintosh Print Center after the driver is
selected.
Cause

Solution

This problem is caused by either a software or a hardware
component.

Software problem-solving
●

Check that your Macintosh supports USB.

●

Verify that you are using a Macintosh operating system
that this product supports.

●

Ensure that your Macintosh has the appropriate USB
software from Apple.

Hardware problem-solving
●

Check that the product is turned on.

●

Verify that the USB cable is connected correctly.

●

Check that you are using the appropriate high-speed USB
cable.

●

Ensure that you do not have too many USB devices
drawing power from the chain. Disconnect all of the
devices from the chain, and connect the cable directly to
the USB port on the host computer.

●

Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the
devices from the chain and connect the cable directly to
the USB port on the host computer.
NOTE:

The iMac keyboard is a nonpowered USB hub.

Solve Linux problems
For information about Linux problem solving, go to the HP Linux support Web site: www.hp.com/go/
linuxprinting.

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Supplies and accessories

●

Order parts, accessories, and supplies

●

Part numbers

107

Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories.

Order directly from HP
You can obtain the following items directly from HP:
●

Replacement parts: To order replacement parts in the U.S., go to www.hp.com/go/hpparts.
Outside the United States, order parts by contacting your local authorized HP service center.

●

Supplies and accessories: To order supplies in the U.S., go to www.hp.com/go/ljsupplies. To
order supplies worldwide, go to www.hp.com/ghp/buyonline.html. To order accessories, go to
www.hp.com/support/ljp2030series.

Order through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider.

108 Appendix A Supplies and accessories

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Part numbers
The following list of accessories was current at the time of printing. Ordering information and availability
of the accessories might change during the life of the product.

Print cartridges
Item

Description

Part number

HP LaserJet print cartridge

Standard-capacity cartridge

CE505A

Item

Description

Part number

HP Jetdirect external print server
accessories

HP Jetdirect en1700

J7942G

HP Jetdirect en3700

J7942G

HP Jetdirect ew2400 USB wireless print
server

J7951G

HP Jetdirect 175x

J6035G

HP USB network print adapter

Q6275A (worldwide)

HP wireless printing upgrade kit

Q6236A (North America)

Cables and interfaces

Q6259A (Europe, Middle East, Africa,
and Asia-Pacific countries/regions)

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USB cable

2-meter A to B cable

C6518A

Parallel cables

2-meter IEEE 1284-B cable

C2950A

3-meter IEEE 1284-B cable

C2951A

Part numbers 109

110 Appendix A Supplies and accessories

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Service and support

●

Hewlett-Packard limited warranty statement

●

Print cartridge limited warranty statement

●

End User License Agreement

●

Customer self-repair warranty service

●

Customer support

●

HP maintenance agreements

111

Hewlett-Packard limited warranty statement
HP PRODUCT

DURATION OF LIMITED WARRANTY

HP LaserJet P2035, P2035n

One year from date of purchase

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specified above. If HP receives
notice of such defects during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or equivalent in performance to
new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse,
(d) operation outside of the published environmental specifications for the product, or (e) improper site
preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND
NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Some countries/regions, states or provinces do not allow limitations on the duration of an implied
warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific
legal rights and you might also have other rights that vary from country/region to country/region, state
to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT
ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT
WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE,
WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

112 Appendix B Service and support

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Print cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or
operation outside of the published environmental specifications for the printer product or (c) exhibit wear
from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR
IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE
LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR
DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT
LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO
THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

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Print cartridge limited warranty statement 113

End User License Agreement
PLEASE READ CAREFULLY BEFORE USING THIS SOFTWARE PRODUCT: This End-User License
Agreement (“EULA”) is a contract between (a) you (either an individual or the entity you represent) and
(b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This
EULA does not apply if there is a separate license agreement between you and HP or its suppliers for
the Software, including a license agreement in online documentation. The term “Software” may include
(i) associated media, (ii) a user guide and other printed materials, and (iii) “online” or electronic
documentation (collectively “User Documentation”).
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO
ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS EULA. IF YOU DO
NOT ACCEPT THIS EULA, DO NOT INSTALL, DOWNLOAD, OR OTHERWISE USE THE
SOFTWARE. IF YOU PURCHASED THE SOFTWARE BUT DO NOT AGREE TO THIS EULA, PLEASE
RETURN THE SOFTWARE TO YOUR PLACE OF PURCHASE WITHIN FOURTEEN DAYS FOR A
REFUND OF THE PURCHASE PRICE; IF THE SOFTWARE IS INSTALLED ON OR MADE
AVAILABLE WITH ANOTHER HP PRODUCT, YOU MAY RETURN THE ENTIRE UNUSED
PRODUCT.
1. THIRD PARTY SOFTWARE. The Software may include, in addition to HP proprietary software
(“HP Software”), software under licenses from third parties (“Third Party Software” and “Third Party
License”). Any Third Party Software is licensed to you subject to the terms and conditions of the
corresponding Third Party License. Generally, the Third Party License is located in a file such as
license.txt; you should contact HP support if you cannot find any Third Party License. If the Third Party
Licenses include licenses that provide for the availability of source code (such as the GNU General
Public License) and the corresponding source code is not included with the Software, then check the
product support pages of HP’s website (hp.com) to learn how to obtain such source code.
2. LICENSE RIGHTS. You will have the following rights provided you comply with all terms and
conditions of this EULA:
a. Use. HP grants you a license to Use one copy of the HP Software. “Use” means installing, copying,
storing, loading, executing, displaying, or otherwise using the HP Software. You may not modify the
HP Software or disable any licensing or control feature of the HP Software. If this Software is provided
by HP for Use with an imaging or printing product (for example, if the Software is a printer driver,
firmware, or add-on), the HP Software may only be used with such product (“HP Product”). Additional
restrictions on Use may appear in the User Documentation. You may not separate component parts of
the HP Software for Use. You do not have the right to distribute the HP Software.
b. Copying. Your right to copy means you may make archival or back-up copies of the HP Software,
provided each copy contains all the original HP Software’s proprietary notices and is used only for backup purposes.
3. UPGRADES. To Use HP Software provided by HP as an upgrade, update, or supplement (collectively
“Upgrade”), you must first be licensed for the original HP Software identified by HP as eligible for the
Upgrade. To the extent the Upgrade supersedes the original HP Software, you may no longer use such
HP Software. This EULA applies to each Upgrade unless HP provides other terms with the Upgrade. In
case of a conflict between this EULA and such other terms, the other terms will prevail.
4. TRANSFER.
a. Third Party Transfer. The initial end user of the HP Software may make a one-time transfer of the
HP Software to another end user. Any transfer will include all component parts, media, User
Documentation, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred

114 Appendix B Service and support

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Software will agree to this EULA. Upon transfer of the HP Software, your license is automatically
terminated.
b. Restrictions. You may not rent, lease or lend the HP Software or Use the HP Software for commercial
timesharing or bureau use. You may not sublicense, assign or otherwise transfer the HP Software except
as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and User Documentation are
owned by HP or its suppliers and are protected by law, including applicable copyright, trade secret,
patent, and trademark laws. You will not remove any product identification, copyright notice, or
proprietary restriction from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or
disassemble the HP Software, except and only to the extent that the right to do so is allowed under
applicable law.
7. CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you
provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support
services related to the Software or the HP Product. All such information will be subject to HP’s privacy
policy. HP will not use such information in a form that personally identifies you except to the extent
necessary to enhance your Use or provide support services.
8. LIMITATION OF LIABILITY. Notwithstanding any damages that you might incur, the entire liability of
HP and its suppliers under this EULA and your exclusive remedy under this EULA will be limited to the
greater of the amount actually paid by you for the Product or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING
DAMAGES FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY,
OR LOSS OF PRIVACY) RELATED IN ANY WAY TO THE USE OF OR INABILITY TO USE THE
SOFTWARE, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES AND EVEN IF THE ABOVE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states
or other jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
9. U.S. GOVERNMENT CUSTOMERS. If you are a U.S. Government entity, then consistent with FAR
12.211 and FAR 12.212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed under the applicable HP commercial license
agreement.
10. COMPLIANCE WITH EXPORT LAWS. You will comply with all laws, rules, and regulations (i)
applicable to the export or import of the Software, or (ii) restricting the Use of the Software, including
any restrictions on nuclear, chemical, or biological weapons proliferation.
11. RESERVATION OF RIGHTS. HP and its suppliers reserve all rights not expressly granted to you
in this EULA.
(c) 2007 Hewlett-Packard Development Company, L.P.
Rev. 11/06

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End User License Agreement 115

Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to
you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether
a defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.

116 Appendix B Service and support

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Customer support
Get telephone support, free during your warranty period, for
your country/region

Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/.

Have the product name, serial number, date of purchase, and
problem description ready.

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Get 24-hour Internet support

www.hp.com/support/ljp2030series

Get support for products used with a Macintosh computer

www.hp.com/go/macosx

Download software utilities, drivers, and electronic information

www.hp.com/go/ljp2030series_software

Order supplies and paper

www.hp.com/go/suresupply

Order genuine HP parts or accessories

www.hp.com/buy/parts

Order additional HP service or maintenance agreements

www.hp.com/go/carepack

Customer support 117

HP maintenance agreements
HP has several types of maintenance agreements that meet a wide range of support needs.
Maintenance agreements are not part of the standard warranty. Support services may vary by area.
Check with your local HP dealer to determine the services available to you.

On-site service agreements
To provide you with the level of support best suited to your needs, HP has on-site service agreements
with a selection of response times.

Next-day on-site service
This agreement provides support by the next working day following a service request. Extended
coverage hours and extended travel beyond HP’s designated service zones are available on most onsite agreements (for additional charges).

Weekly (volume) on-site service
This agreement provides scheduled weekly on-site visits for organizations with many HP products. This
agreement is designated for sites using 25 or more workstation products, including devices, plotters,
computers, and disk drives.

Repack the product
If HP Customer Care determines that your product needs to be returned to HP for repair, follow these
steps to repack the product before shipping it.
CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.
1.

Remove and retain the print cartridge.
CAUTION: It is extremely important to remove the print cartridge before shipping the product. A
print cartridge that remains in the product during shipping can leak and cover the product engine
and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge
in its original packing material or so that it is not exposed to light.

Remove and retain the power cable, interface cable, and optional accessories.

If possible, include print samples and 50 to 100 sheets of paper or other print media that did not
print correctly.

In the U.S., call HP Customer Care to request new packing material. In other areas, use the original
packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.

Extended warranty
HP Support provides coverage for the HP hardware product and all HP-supplied internal components.
The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The
customer must purchase HP Support within the stated factory warranty. For more information, contact
the HP Customer Care Service and Support group.

118 Appendix B Service and support

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Specifications

●

Physical specifications

●

Power consumption and acoustic emissions

●

Operating environment

119

Physical specifications
Table C-1 Product dimensions and weights
Product model

Height

Depth

Width

Weight

HP LaserJet P2030 Series printer

256 mm (10.1 in)

368 mm (14.5 in)

360 mm (14.2 in)

9.9 kg (21.8 lb)

Table C-2 Product dimensions with all doors and trays fully opened
Product model

Height

Depth

Width

HP LaserJet P2030 Series printer

256 mm (10.1 in)

455 mm (17.9 in)

360 mm (14.2 in)

Power consumption and acoustic emissions
See www.hp.com/go/ljp2030/regulatory for current information.

Operating environment
Table C-3 Necessary conditions
Environmental condition

Printing

Storage/standby

Temperature (product and print
cartridge)

7.5° to 32.5°C (45.5° to 90.5°F)

0° to 35°C (32° to 95°F)

Relative humidity

10% to 80%

10% to 90%

120 Appendix C Specifications

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Regulatory information

●

FCC regulations

●

Environmental product stewardship program

●

Declaration of conformity

●

Safety statements

121

FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy. If this equipment is not installed and used in accordance with the instructions, it may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
●

Reorient or relocate the receiving antenna.

●

Increase separation between equipment and receiver.

●

Connect equipment to an outlet on a circuit different from that to which the receiver is located.

●

Consult your dealer or an experienced radio/TV technician.

NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

122 Appendix D Regulatory information

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Environmental product stewardship program
Protecting the environment
Hewlett-Packard Company is committed to providing quality products in an environmentally sound
manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production
This product generates no appreciable ozone gas (O3).

Power consumption
Power usage drops significantly while in Ready mode, which saves natural resources and saves money
without affecting the high performance of this product. To determine the ENERGY STAR® qualification
status for this product, see the Product Data Sheet or Specifications Sheet. Qualified products are also
listed at:
www.hp.com/go/energystar

Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge.

Paper use
This product’s manual duplex feature (two-sided printing) and N-up printing (multiple pages printed on
one page) capability can reduce paper usage and the resulting demands on natural resources.

Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.

HP LaserJet print supplies
It’s easy to return and recycle your empty HP LaserJet print cartridges—free of charge—with HP Planet
Partners. Multilingual program information and instructions are included in every new HP LaserJet print
cartridge and supplies package. You help reduce the toll on the environment further when you return
multiple cartridges together rather than separately.
HP is committed to providing inventive, high-quality products and services that are environmentally
sound, from product design and manufacturing to distribution, customer use, and recycling. When you
participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled
properly, processing them to recover plastics and metals for new products and diverting millions of tons
of waste from landfills. Please note that the cartridge will not be returned to you. Thank you for being
environmentally responsible!
NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this
label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges, or warranty
returns. For information about recycling your HP inkjet cartridges, please go to www.hp.com/recycle.

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Environmental product stewardship program 123

Return and recycling instructions
United States and Puerto Rico
The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more
HP LaserJet print cartridges after use. Please follow the applicable instructions below.
Multiple returns (more than one cartridge)
1.

Package each HP LaserJet print cartridge in its original box and bag.

Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg
(70 lb).

Use a single pre-paid shipping label.

OR
1.

Use your own suitable box, or request a free bulk collection box from www.hp.com/recycle or
1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).

Use a single pre-paid shipping label.

Single returns
1.

Package the HP LaserJet print cartridge in its original bag and box.

Place the shipping label on the front of the box.

Shipping
For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery
or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off
center, call 1-800-PICKUPS or visit www.ups.com. If you are returning via USPS label, give the package
to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more information, or to
order additional labels or boxes for bulk returns, visit www.hp.com/recycle or call 1-800-340-2445.
Requested UPS pickup will be charged normal pickup rates. Information subject to change without
notice.

Non-U.S. returns
To participate in HP Planet Partners return and recycling program, just follow the simple directions in
the recycling guide (found inside the packaging of your new product supply item) or visit www.hp.com/
recycle. Select your country/region for information on how to return your HP LaserJet printing supplies.

Paper
This product is capable of using recycled papers when the paper meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper
according to EN12281:2002.

Material restrictions
This HP product does not contain added mercury.
This HP product does not contain a battery.

124 Appendix D Regulatory information

ENWW

Disposal of waste equipment by users in private households in the
European Union
This symbol on the product or on its packaging indicates that this product must not be disposed of with
your other household waste. Instead, it is your responsibility to dispose of your waste equipment by
handing it over to a designated collection point for the recycling of waste electrical and electronic
equipment. The separate collection and recycling of your waste equipment at the time of disposal will
help to conserve natural resources and ensure that it is recycled in a manner that protects human health
and the environment. For more information about where you can drop off your waste equipment for
recycling, please contact your local city office, your household waste disposal service or the shop where
you purchased the product.

Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner)
can be obtained by accessing the HP Web site at www.hp.com/go/msds or www.hp.com/hpinfo/
community/environment/productinfo/safety.

For more information
To obtain information about these environmental topics:
●

Product environmental profile sheet for this and many related HP products

●

HP’s commitment to the environment

●

HP’s environmental management system

●

HP’s end-of-life product return and recycling program

●

Material Safety Data Sheets

Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.

ENWW

Environmental product stewardship program 125

Declaration of conformity
Declaration of conformity
Declaration of Conformity
according to ISO/IEC 17050-1 and EN 17050-1, DoC#: BOISB-0801-00-rel.1.0
Manufacturer's Name:
Manufacturer's Address:

Hewlett-Packard Company
11311 Chinden Boulevard,
Boise, Idaho 83714-1021, USA

declares, that the product
Product Name:

HP LaserJet P2030 Series

Regulatory Model Number2):
Product Options:

BOISB-0801-00
ALL
Print Cartridges: CE505A

conforms to the following Product Specifications:
Safety:

IEC 60950-1:2001 / EN60950-1: 2001 +A11
IEC 60825-1:1993 +A1 +A2 / EN 60825-1:1994 +A1 +A2 (Class 1 Laser/LED Product)
GB4943-2001

EMC:

CISPR22:2005 / EN 55022:2006 - Class B1)
EN 61000-3-2:2000 +A2
EN 61000-3-3:1995 +A1
EN 55024:1998 +A1 +A2
FCC Title 47 CFR, Part 15 Class B / ICES-003, Issue 4
GB9254-1998, GB17625.1-2003

Supplementary Information:
The product herewith complies with the requirements of the EMC Directive 2004/108/EC and the Low Voltage Directive 2006/95/EC, and
carries the CE-Marking

accordingly.

This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.
2) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the marketing
name or the product number(s).
Boise, Idaho , USA
October 22, 2007
For regulatory topics only:
European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards
Europe,, Herrenberger Strasse 140, , D-71034, Böblingen, (FAX: +49-7031-14-3143), http://www.hp.com/go/certificates
USA Contact:

Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone:
208-396-6000)

126 Appendix D Regulatory information

ENWW

Safety statements
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product
under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard
according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the
device is completely confined within protective housings and external covers, the laser beam cannot
escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified
in this user guide may result in exposure to hazardous radiation.

Canadian DOC regulations
Complies with Canadian EMC Class B requirements.
« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »

VCCI statement (Japan)

Power cord statement (Japan)

EMI statement (Korea)

ENWW

Safety statements 127

Laser statement for Finland
Luokan 1 laserlaite
Klass 1 Laser Apparat
HP LaserJet P2035, P2035n, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle.
Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet P2035, P2035n - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen
saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi
ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa
lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:
Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.

128 Appendix D Regulatory information

ENWW

Substances Table (China)

ENWW

Safety statements 129

130 Appendix D Regulatory information

ENWW

Index

A
A6-size paper loading 38
accessibility features 3
accessories
ordering 108
part numbers 109
acoustic specifications 120
advanced printing options
Windows 53
alternative letterhead mode 53
anticounterfeit supplies 60
B
batteries included 124
bins, output
capacity 34
locating 4
selecting 40
blank pages
troubleshooting 100
booklet printing 52
C
cables
USB, troubleshooting 100
Canadian DOC regulations 127
canceling
printing 48
canceling a print request 48
card stock
output bin, selecting 41
cartridges
authentication 60
clean the area 65
features 3
genuine HP 60
non-HP 60, 85
order message 85
part numbers 109
recycling 123

ENWW

replace message 85
replacement intervals 60
replacing 63
storage 60
warranty 113
cartridges, print
Macintosh status 22
cleaning
paper path 67
pickup roller (Tray 1) 68
pickup roller (Tray 2) 72
print-cartridge area 65
printer 65
clearing jams
locations 87
paper path 87
print-cartridge area 87
straight-through path 92
top output bin 92
Tray 1 89
Tray 2 90
See also jams
colored text
print as black 53
Configuration page 56
control panel
cleaning page, printing 67
description 9
locating 4
settings 13
status-light patterns 78
copies, number of
Windows 53
counterfeit supplies 60
cover pages 20, 50
custom paper sizes 32
custom-size paper settings
Macintosh 20

customer support
Linux 106
online 117
repacking product 118
D
declaration of conformity 126
default settings, restore 77
Demo page 56
device discovery over network 25
device status
Macintosh Services tab 22
dimensions, product 120
DIMMs
accessing 4
disposal, end-of-life 124
double-sided printing
Macintosh 22
See also duplex printing
draft printing 44
drivers
included 3
Macintosh settings 20
Macintosh, problemsolving 104
paper types 33
presets (Macintosh) 20
Quick Sets(Windows) 49
settings 13, 14, 18
supported 12
Windows, opening 49
duplex printing
Macintosh 22
Windows 51
See also double-sided printing
E
EconoMode setting 44
electrical specifications 120
embedded Web server 15, 19

Index 131

Embedded Web Server (EWS)
Information tab 57
Networking tab 58
order supplies 58
product support 58
security 58
Settings tab 58
using 57
end-of-life disposal 124
engine communication error
message 84
envelopes
loading orientation 36
output bin, selecting 41
environment for the product
problem-solving 94
specifications 120
environmental stewardship
program 123
EPS files, problem-solving 105
Ethernet cards, part
numbers 109
European Union, waste
disposal 125
EWS. See embedded Web server
extended warranty 118
F
FastRes 3
features 2, 3
Finnish laser safety
statement 128
first page
use different paper 20
fonts
EPS files, problemsolving 105
included 3
formatter
security 59
fraud hotline 60
fuser
errors 84
G
General Protection FaultException
OE 103
H
heavy paper
output bin, selecting 41

132 Index

HP Customer Care 117
HP fraud hotline 60
HP Jetdirect print server
part numbers 109
HP Printer Utility 19
HP SupportPack 118
HP-UX software 15
humidity
problem-solving 94
specifications 120
I
Illegal Operation errors 103
improve print quality 96
information pages
Configuration page 56
Demo page 56
Supplies Status page 56
Information tab (embedded Web
server) 57
input tray
loading media 38
install supplies message 84
IP address
Macintosh, problemsolving 104
manual configuration 27
protocols supported 25
J
jams
common causes of 86
error messages 84
locations 87
print quality after 94
See also clearing jams
Japanese VCCI statement 127
Jetdirect print server
part numbers 109
K
Korean EMI statement

127

L
labels
output bin, selecting 41
landscape orientation
setting, Windows 51
laser safety statements 127, 128
letterhead paper, loading 53
license, software 114

light patterns 78
link speed settings 27
Linux drivers 106
Linux software 15
loading media
A6-size paper 38
Tray 1 37
Tray 2 38
lock the product 59
M
Macintosh
driver settings 18, 20
drivers, problem-solving 104
HP Printer Utility 19
problems, problemsolving 104
resize documents 20
software 19
support 117
supported operating
systems 18
USB card, problemsolving 105
Macintosh driver settings
custom-size paper 20
Services tab 22
watermarks 21
maintenance agreements 118
managing network 26
manual-feed printing 39
material restrictions 124
Material Safety Data Sheet
(MSDS) 125
media
custom-size, Macintosh
settings 20
first page 20
pages per sheet 21
printing manually 39
supported sizes 31
memory
DIMMs, security 59
included 19
mercury-free product 124
mispick error message 85
model number 7, 126
models, feature comparison 2
multiple pages per sheet
Windows 51

ENWW

N
n-up printing
Windows 51
network
IP address configuration 27
link speed settings 27
password, changing 27
password, setting 27
port, setting up 26
product discovery 25
protocols supported 25
settings, changing 26
settings, viewing 26
network port
supported 3
Networking tab (embedded Web
server) 58
networks
configuring 25
next-day on-site service 118
non-HP supplies 60, 85
O
on-site service agreements 118
on/off switch, locating 4
online support 117
operating environment
specifications 120
operating systems supported 3,
12, 18
order supplies message 85
ordering
part numbers for 109
supplies and accessories 108
orientation
paper, while loading 36
setting, Windows 51
output quality. See print quality
P
packaging product 118
page order, changing 53
page too complex error
message 85
pages
blank 100
not printing 100
per sheet, Windows 51
printing slowly 100
pages per sheet 21

ENWW

paper
A6-size, tray adjustment 38
covers, using different
paper 50
custom size, selecting 50
custom sizes 32
custom-size, Macintosh
settings 20
first and last pages, using
different paper 50
first page 20
loading orientation 36
pages per sheet 21
problem-solving 94
size, selecting 39, 50
supported sizes 31
supported types 33
type, selecting 39, 50
paper jams. See jams
paper path
paper jams 87
parallel cable, part number 109
parallel connection 24
parallel port
supported 3
part numbers
print cartridges 109
pausing a print request 48
PCL drivers 12
physical specifications 120
pickup roller
Tray 1 68
Tray 2 72
portrait orientation
setting, Windows 51
ports
problem-solving
Macintosh 105
supported 3, 6
postcards
output bin, selecting 41
PostScript Printer Description
(PPD) files
included 19
problem-solving 104
power
consumption 120
switch, locating 4
troubleshooting 76

PPDs
included 19
problem-solving 104
presets (Macintosh) 20
print cartridges
authentication 60
clean the area 65
features 3
genuine HP 60
Macintosh status 22
non-HP 60, 85
order message 85
paper jams in area 87
part numbers 109
recycling 123
redistributing toner 62
replace message 85
replacement intervals 60
replacing 63
storage 60
warranty 113
print density
adjusting 95
print on both sides
Windows 51
print quality
adjust print density 95
creases 99
curl 98
dropouts 96
environment 94
gray background 97
improve 96
jams, after 94
light or faded print 96
loose toner 97
misformed characters 98
page skew 98
paper 94
problem-solving 94
toner scatter outline 99
toner smear 97
toner specks 96
vertical lines 97
vertical repetitive defects 98
wave 98
wrinkles 99
print tasks 47
printer
control panel 9

Index 133

printer information pages
Configuration page 56
Demo page 56
Supplies Status page 56
printing
booklets 52
Configuration page 56
connect to a network 26
Demo page 56
manual feed 39
Supplies Status page 56
troubleshooting 100
priority, settings 13
problem-solving
environment 94
EPS files 105
Linux 106
Macintosh problems 104
output quality 94
paper 94
status-light patterns 78
See also solving;
troubleshooting
processor speed 3
product comparison 2
protocols, networks 25
Q
quality. See print quality
Quick Sets 49
quiet mode
enabling 45
R
rear output
bin, locating 4
printing to 41
recycling
HP printing supplies returns and
environmental program 124
redistributing toner 62
repacking product 118
replace supplies message 85
replacing printing cartridges 63
resize documents
Macintosh 20
Windows 50
resolution
features 3
problem-solving quality 94

134 Index

rough paper
output bin, selecting 41
S
safety statements 127, 128
scale documents
Macintosh 20
Windows 50
scanner error message 84
security features 59
serial number 7
service
repacking product 118
service agreements 118
Services tab
Macintosh 22
settings
driver presets (Macintosh) 20
drivers 14, 18
network printing 26
priority 13
Settings tab (embedded Web
server) 58
shipping product 118
small paper, printing on 41
software
embedded Web server 15,
19
HP Printer Utility 19
Macintosh 19
settings 13
software license
agreement 114
supported operating
systems 12, 18
uninstalling for Windows 14
Solaris software 15
solving
creases 99
curl 98
direct-connect problems 101
dropouts 96
gray background 97
light or faded print 96
loose toner 97
misformed characters 98
network problems 101
page skew 98
toner scatter outline 99
toner smear 97

toner specks 67, 96
vertical lines 97
vertical repetitive defects 98
wave 98
wrinkles 99
See also problem-solving;
troubleshooting
special media
guidelines 35
special paper
guidelines 35
specifications
electrical and acoustic 120
features 3
operating environment 120
physical 120
Spool32 errors 103
status
Macintosh services tab 22
status-light patterns 78
stopping a print request 48
storing
print cartridges 60
straight-through paper path
paper jams 92
supplies
authentication 60
counterfeit 60
non-HP 60, 85
order message 85
ordering 108
part numbers 109
recycling 123
replace message 85
replacement intervals 60
replacing print cartridges 63
Supplies Status page 56
supply-status, Services tab
Macintosh 22
Windows 52
support
Linux 106
online 52, 117
repacking product 118
supported media 31
SupportPack, HP 118
T
TCP/IP
protocols supported

ENWW

technical support
Linux 106
online 117
repacking product 118
temperature specifications 120
toner
loose toner 97
low 96
redistributing 62
scatter outline 99
smear 97
specks 67, 96
toner cartridges. See print
cartridges
top output bin
capacity 34
locating 4
paper jams 92
printing to 40
transparencies
output bin 40
Tray 1
capacity 34
loading 37
paper jams 89
Tray 2
capacity 34
loading 38
paper jams 90
trays
capacity 34
configure 39
double-sided printing 22
locating 4
paper orientation 36
troubleshooting
blank pages 100
checklist 76
direct-connect problems 101
network problems 101
pages not printing 100
pages printing slowly 100
paper jams 87, 89, 90, 92
paper pickup (Tray 1) 68
paper pickup (Tray 2) 72
USB cables 100
See also solving; problemsolving
two-sided printing
Windows 51

ENWW

U
uninstalling Windows software
UNIX software 15
USB cable, part number 109
USB connection 24
USB port
problem-solving
Macintosh 105
supported 3
troubleshooting 100

W
warranty
customer self repair 116
extended 118
license 114
print cartridges 113
product 112
watermarks
Windows 50
Web server, embedded 57
Web sites
customer support 117
fraud reports 60
Linux support 106
Macintosh customer
support 117
Material Safety Data Sheet
(MSDS) 125
ordering supplies 108
weekly on-site service 118
weight, product 120
Windows
driver settings 14
drivers supported 12
supported operating
systems 12

Index 135

136 Index

ENWW

*CE461-90902*
*CE461-90902*
CE461-90902

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Hp Printer P2030 Users Manual LaserJet Series User Guide ENWW

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