Hp Stream Notebook 13 C010Nr Energy Star Users Manual

2015-01-05

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User Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Celeron, and
Pentium are trademarks of Intel Corporation
in the U.S. and other countries. Microsoft
and Windows are U.S. registered
trademarks of the Microsoft group of
companies.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: September 2014
Document Part Number: 795063-001

Product notice

Software terms

This guide describes features that are
common to most models. Some features
may not be available on your computer.

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to
be bound by the terms of the HP End User
License Agreement (EULA). If you do not
accept these license terms, your sole
remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund, subject to the refund
policy of your seller.

Not all features are available in all editions
of Windows. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take
full advantage of Windows functionality. Go
to http://www.microsoft.com for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and
then follow the on-screen instructions.

For any further information or to request a
full refund of the price of the computer,
please contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.
The computer and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

Safety warning notice

Processor configuration setting (select models only)
IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx series or a
Celeron® N28xx/N29xx series processor and a Windows® operating system. If your computer is
configured as described, do not change the processor configuration setting in msconfig.exe from 4 or
2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a
factory reset to restore the original settings.

Processor configuration setting (select models only)

Table of contents
1 Starting right ...................................................................................................................................................... 1
Visit the HP Apps Store ........................................................................................................................ 1
Best practices ....................................................................................................................................... 1
More HP resources .............................................................................................................................. 2
2 Getting to know your computer ......................................................................................................................... 4
Locating hardware ................................................................................................................................ 4
Locating software ................................................................................................................................. 4
Identifying components ........................................................................................................................ 5
Using the action keys ......................................................................................................................... 11
Labels ................................................................................................................................................. 13
3 Connecting to a network ................................................................................................................................. 14
Connecting to a wireless network ....................................................................................................... 14
Using the wireless controls ................................................................................................ 14
Wireless button ................................................................................................. 14
Operating system controls ................................................................................ 15
Connecting to a WLAN ...................................................................................................... 15
Using HP Mobile Broadband (select models only) ............................................................ 16
Using Bluetooth wireless devices (select models only) ..................................................... 16
Connecting to a wired network—LAN (select models only) ............................................................... 16
Sharing data and drives and accessing software ............................................................................... 17
Sharing media and data across your home group network (select models only) ............................... 18
4 Enjoying entertainment features ..................................................................................................................... 19
Using a webcam (select models only) ................................................................................................ 19
Using audio ........................................................................................................................................ 19
Connecting speakers ......................................................................................................... 19
Connecting headphones .................................................................................................... 19
Connecting a microphone .................................................................................................. 20
Connecting headsets ......................................................................................................... 20
Using Beats Audio (select models only) ............................................................................ 20
Accessing Beats Audio Control Panel ............................................................... 20
Enabling and disabling Beats Audio .................................................................. 20
Using video ......................................................................................................................................... 20
Connecting video devices by using a VGA cable (select models only) ............................. 21

vii

Connecting video devices using an HDMI cable (select models only) .............................. 21
Setting up HDMI audio ...................................................................................... 22
Connecting digital display devices using a DisplayPort cable (select models only) .......... 23
Connecting Miracast-compatible wireless displays (select models only) .......................... 24
5 Navigating the screen ..................................................................................................................................... 25
Using the TouchPad and touch screen gestures ............................................................................... 25
Tap ..................................................................................................................................... 25
Two-finger scroll ................................................................................................................ 25
Two-finger pinch zoom ...................................................................................................... 26
Two-finger click .................................................................................................................. 26
Right-edge swipe ............................................................................................................... 27
Left-edge swipe ................................................................................................................. 27
Top-edge swipe and bottom-edge swipe ........................................................................... 27
One-finger slide (touch screen only) .................................................................................. 28
Using a keyboard and optional mouse ............................................................................................... 28
6 Managing power ............................................................................................................................................. 29
Initiating and exiting Sleep and Hibernation ....................................................................................... 29
Manually initiating and exiting Sleep .................................................................................. 30
Manually initiating and exiting Hibernation (select models only) ....................................... 30
Setting password protection on wakeup (exiting Sleep or Hibernation) ............................ 30
Using the power meter and power settings ........................................................................................ 31
Running on battery power .................................................................................................................. 31
Factory-sealed battery (select models only) ...................................................................... 31
User-replaceable battery (select models only) .................................................................. 32
Finding battery information ................................................................................................ 32
Conserving battery power .................................................................................................. 33
Resolving a low battery level ............................................................................................. 33
Resolving a low battery level when external power is available ........................ 33
Resolving a low battery level when no power source is available ..................... 33
Resolving a low battery level when the computer cannot exit Hibernation ....... 33
Storing a user-replaceable battery (select models only) .................................................... 33
Disposing of a user-replaceable battery (select models only) ........................................... 34
Running on AC power ........................................................................................................................ 34
Troubleshooting power problems ...................................................................................... 35
Shutting down (turning off) the computer ........................................................................................... 35
7 Maintaining your computer .............................................................................................................................. 37
Improving performance ...................................................................................................................... 37

viii

Using Disk Defragmenter ................................................................................................... 37
Using Disk Cleanup ........................................................................................................... 37
Updating programs and drivers .......................................................................................................... 37
Cleaning your computer ..................................................................................................................... 38
Cleaning procedures .......................................................................................................... 38
Cleaning the display .......................................................................................... 38
Cleaning the sides or cover ............................................................................... 39
Cleaning the TouchPad, keyboard, or mouse (select models only) .................. 39
Traveling with or shipping your computer ........................................................................................... 39
8 Securing your computer and information ........................................................................................................ 41
Using passwords ................................................................................................................................ 41
Setting Windows passwords .............................................................................................. 41
Setting Setup Utility (BIOS) passwords ............................................................................. 42
Using the fingerprint reader (select models only) ............................................................................... 42
Using Internet security software ......................................................................................................... 43
Using antivirus software ..................................................................................................... 43
Using firewall software ....................................................................................................... 43
Installing software updates ................................................................................................................. 44
Installing critical security updates ....................................................................................................... 44
Securing your wireless network .......................................................................................................... 44
Backing up your software applications and information ..................................................................... 44
Using an optional security cable lock ................................................................................................. 44
9 Using Setup Utility (BIOS) ............................................................................................................................... 46
Starting Setup Utility (BIOS) ............................................................................................................... 46
Updating the BIOS ............................................................................................................................. 46
Determining the BIOS version ........................................................................................... 46
Downloading a BIOS update ............................................................................................. 47
Synchronizing a tablet and keyboard (select models only) ................................................................ 48
10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................. 49
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................................................ 49
11 Backing up, restoring, and recovering .......................................................................................................... 51
Creating recovery media and backups ............................................................................................... 51
Creating HP Recovery media (select models only) ........................................................... 51
Using Windows tools .......................................................................................................................... 52
Restore and recovery ......................................................................................................................... 52
Recovering using HP Recovery Manager .......................................................................... 53

What you need to know before you get started ................................................. 53
Using the HP Recovery partition (select models only) ...................................... 54
Using HP Recovery media to recover ............................................................... 54
Changing the computer boot order ................................................................... 55
Removing the HP Recovery partition (select models only) ............................... 55
12 Specifications ................................................................................................................................................ 56
Input power ......................................................................................................................................... 56
Operating environment ....................................................................................................................... 57
13 Electrostatic Discharge ................................................................................................................................. 58
Index ................................................................................................................................................................... 59

Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this
chapter to learn about best practices after you set up your computer and about where to find
additional HP resources.

Visit the HP Apps Store
The HP Apps Store offers a wide choice of popular games, entertainment and music apps,
productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection
is updated regularly and includes regional content and country-specific offers. Be sure to check the
HP Apps Store frequently for new and updated features.
IMPORTANT:

You must be connected to the Internet to access the HP Apps Store.

To view and download an app:
1.

From the Start screen, select the Store app.

Select HP picks to view all the available apps.
NOTE:

HP picks is available in select countries only.

Select the app you want to download, and then follow the on-screen instructions. When the
download is complete, the app appears on the All apps screen.

Best practices
After you set up and register the computer, we recommend the following steps to get the most out of
your smart investment:
●

Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 51.

●

If you haven’t already done so, connect to a wired or wireless network. See details in Connecting
to a network on page 14.

●

Become familiar with the computer hardware and software. For more information, see Getting to
know your computer on page 4 and Enjoying entertainment features on page 19.

●

Update or purchase antivirus software. See Using antivirus software on page 43.

Visit the HP Apps Store

More HP resources
To locate resources that provide product details, how-to information, and more, use this table.
Resource

Contents

Setup Instructions

●

Overview of computer setup and features

Help and Support

●

A broad range of how-to information and troubleshooting tips

Worldwide support

●

Online chat with an HP technician

To get support in your language, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.

●

Support telephone numbers

●

HP service center locations

Safety & Comfort Guide

●

Proper workstation setup

To access this guide:

●

Guidelines for posture and work habits that increase your
comfort and decrease your risk of injury

●

Electrical and mechanical safety information

●

Important regulatory notices, including information about
proper battery disposal

●

Specific warranty information about this computer

To access Help and Support:
▲

From the Start screen, type help, and then from
the Search window, select Help and Support. For
U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.

From the Start screen, type support, and then
select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question
mark icon in the notification area, at the far right
of the taskbar.

Select My computer, and then select User
guides.

‒ or –
Go to http://www.hp.com/ergo.

Regulatory, Safety and Environmental Notices
To access this document:
1.

Select My computer, and then select User
guides.

Limited Warranty*
To access this document:
1.

From the Start screen, type support, and then
select the HP Support Assistant app.
‒ or –

Chapter 1 Starting right

Resource

Contents

From the Windows desktop, click the question
mark icon in the notification area, at the far right
of the taskbar.
2.

Select My computer, and then select Warranty
and services.

‒ or –
Go to http://www.hp.com/go/orderdocuments.
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your
computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited
Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed
copy from http://www.hp.com/go/orderdocuments or write to:
●

North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

●

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

●

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

When you request a printed copy of your warranty, please include your product number, warranty period (found on your
service label), name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

More HP resources

Getting to know your computer

Locating hardware
To find out what hardware is installed on your computer:
1.

From the Start screen, type control panel, and then select Control Panel.
‒ or –
From the Windows desktop, right-click the Start button, and then select Control Panel.

Select System and Security, select System, and then click Device Manager in the left column.
A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn
+esc (select models only).

Locating software
To find out what software is installed on your computer:
▲

From the Start screen, click the down arrow in the lower-left corner of the screen.
‒ or –
From the Windows desktop, right-click the Start button, and then select Programs and Features.

Chapter 2 Getting to know your computer

Identifying components
Depending on the model, your computer may have some of the following components. To see which
components are specific to your model, refer to the Setup Instructions poster provided in the
computer box.
Component

Description
AC adapter light

●

On: The AC adapter is connected and the battery is
charged.

●

Off: The computer is using battery power.

‒ or –
●

White: The computer is connected to external power
and the battery is charged from 90 to 99 percent.

●

Amber: The computer is connected to external power
and the battery is charged from 0 to 90 percent.

●

Blinking amber: A battery that is the only available
power source has reached a low battery level. When
the battery reaches a critical battery level, the battery
light begins blinking rapidly.

●

Off: The battery is fully charged.

Accessory battery connector

Connects an optional accessory battery.

Action keys

Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the
radiance backlight keyboard (also known as keyboard
backlight) feature off or on.

Airplane mode key (also referred to as the
wireless button)

Turns the airplane mode and wireless feature on or off.

Audio-in (microphone) jack

Connects an optional computer headset microphone, stereo
array microphone, or monaural microphone.

Audio-out (headphone) jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable.

NOTE: A wireless network must be set up before a
wireless connection is possible.

WARNING! To reduce the risk of personal injury, adjust
the volume before using headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety and Environmental Notices.
To access this document:
▲

From the Start screen, type support, and then select
the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark
icon in the notification area, at the far right of the
taskbar.

NOTE: When a device is connected to a headphone jack,
the computer speakers are disabled.

Identifying components

Component

Description
Audio-out (headphone)/Audio-in
(microphone) jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to the
Regulatory, Safety, and Environmental Notices.
To access this document:
▲

From the Start screen, type support, and then select
the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark
icon in the notification area, at the far right of the
taskbar.

NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).

Battery bay

Holds the battery.

Battery lock

Locks the battery in the battery bay.

Battery release latch

Releases the battery.

Bluetooth® compartment

Contains a Bluetooth device.

Caps lock light

On: Caps lock is on, which switches the keys to all capital
letters.

DisplayPort

Connects an optional digital display device, such as a highperformance monitor or projector.

Docking connector

Connects an optional docking device.

esc key

Displays system information when pressed in combination
with the fn key.

External monitor port

Connects an external VGA monitor or projector.

Fingerprint reader

Allows a fingerprint logon to Windows, instead of a
password logon.

fn key

Executes frequently used system functions when pressed in
combination with the esc key, or on select models, the b key
or the spacebar.

Chapter 2 Getting to know your computer

Component

Description
Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the
hard drive.

HDMI port

Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio
component, or a high-speed High-Definition Multimedia
Interface (HDMI) device.

HP Triple Bass Reflex Subwoofer

Provides superior bass sound.

Integrated numeric keypad

When num lock is on, it can be used like an external
numeric keypad.

Internal display switch

Turns off the display and initiates Sleep if the display is
closed while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.

Internal microphones

Record sound.

Left control zone

Textured area that allows you to perform additional
gestures.

Left TouchPad button

Functions like the left button on an external mouse.

Memory card reader

Reads optional memory cards that enable you to store,
manage, share or access information.
To insert a card:
▲

Hold the card label-side up, with connectors facing the
slot, insert the card into the slot, and then push in on
the card until it is firmly seated.

To remove a card:

Mute light

▲

Press in on the card it until it pops out.

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

num lock key

Alternates between the navigational and numeric functions
on the integrated numeric keypad.

Optical drive

Depending on your computer model, reads an optical disc
or reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help
and Support web page (see More HP resources on page 2).
Follow the web page instructions to select your computer
model. Select Drivers & Downloads, and then follow the onscreen instructions.

Power button

●

When the computer is off, press the button to turn on
the computer.

●

When the computer is on, press the button briefly to
initiate Sleep.

●

When the computer is in the Sleep state, press the
button briefly to exit Sleep.

Identifying components

Component

Description
●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button down for at least 5 seconds to turn off the
computer.
To learn more about your power settings, see your power
options.
▲

From the Start screen, type power, select Power and
sleep settings, and then select Power and sleep from
the list of applications.
‒ or –
From the Windows desktop, right-click the Start button,
and then select Power Options.

Power connector

Connects an AC adapter.

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the
display and other components.

●

Off: The computer is off or in Hibernation. Hibernation
is a power-saving state that uses the least amount of
power.

Right control zone

Textured area that allows you to perform additional
gestures.

Right TouchPad button

Functions like the right button on an external mouse.

RJ-45 (network) jack/status lights

Connects a network cable.

Security cable slot

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.

Service door

Chapter 2 Getting to know your computer

Provides access to the hard drive bay, the wireless local
area network (WLAN) module slot, the wireless wide area
network (WWAN) module slot, and the memory module
slots.

Component

Description
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module authorized
for use in the computer by the governmental agency that
regulates wireless devices in your country or region. If you
replace the module and then receive a warning message,
remove the module to restore computer functionality, and
then contact support through Help and Support.
▲

From the Start screen, type help, and then select
Help and Support.
- or From the Windows desktop, click the question mark
icon in the notification area, at the far right of the
taskbar.

Service door release latch

Releases the service door.

SIM slot

Supports a wireless subscriber identity module (SIM). The
SIM slot is located inside the battery bay.

Speakers

Produce sound.

TouchPad light

On: The TouchPad is off.

TouchPad zone

Reads your finger gestures to move the pointer or activate
items on the screen.
NOTE:

USB 2.0 charging (powered) port

The TouchPad also supports edge-swipe gestures.

Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.
Standard USB ports will not charge all USB devices or will
charge using a low current. Some USB devices require
power and require you to use a powered port.
NOTE: USB charging ports can also charge select models
of cell phones and MP3 players, even when the computer is
off.

USB 2.0 port

Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.

USB 3.0 charging (powered) port

USB 3.0 port

Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner or USB hub.

Vents

Enable airflow to cool internal components.

Identifying components

Component

Description
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. The number
of vents varies depending on the computer model. It is
normal for the internal fan to cycle on and off during routine
operation.
Webcam

Records video and captures photographs. Some models
allow you to video conference and chat online using
streaming video.
To use the webcam:
▲

From the Start screen, type camera, and then select
Camera from the list of applications.
‒ or –
From the Windows desktop, click the Start button, click
All Programs to find your webcam software.

Webcam light

On: The webcam is in use.

Windows application key

Displays options for a selected object.

Windows key

Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.

Wireless light

On: An integrated wireless device, such as a WLAN device
and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.

WLAN antennas

Send and receive wireless signals to communicate with
WLANs.
NOTE: The antennas are not visible from the outside of
the computer. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the
Regulatory, Safety, and Environmental Notices that applies
to your country or region.
To access this document:
▲

From the Start screen, type support, and then select
the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark
icon in the notification area, at the far right of the
taskbar.

WWAN antennas

Chapter 2 Getting to know your computer

Send and receive wireless signals to communicate with
WWANs.

Component

Description
NOTE: The antennas are not visible from the outside of
the computer. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the
Regulatory, Safety, and Environmental Notices that applies
to your country or region.
To access this document:
▲

From the Start screen, type support, and then select
the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark
icon in the notification area, at the far right of the
taskbar.

Using the action keys
Depending on the model, your computer may have the function key features as described in this
table.
An action key performs an assigned function. The icon on each of the action keys illustrates the
assigned function for that key.
To use an action key function, press and hold the key.
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility
(BIOS). Refer to Help and Support for additional information.
After you have disabled the action key feature, you can still perform each function by pressing the fn
key in combination with the appropriate action key.
Icon

Description
Opens Help and Support, which provides tutorials, information about the Windows operating system
and your computer, answers to questions, and updates to your computer.
Help and Support also provides automated troubleshooting tools and access to support.
Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a
monitor is connected to the computer, repeatedly pressing this key alternates the screen image from
the computer display to the monitor display to a simultaneous display on both the computer and the
monitor.
Turns the radiance backlight keyboard (also known as keyboard backlight) feature off or on.
NOTE:

To conserve battery power, turn off this feature.

Using the action keys

Icon

Description
Plays the previous track of an audio CD or the previous section of a DVD or a BD.

Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of a CD, a DVD, or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes or restores speaker sound.

Turns the wireless feature on or off.
NOTE:

A wireless network must be set up before a wireless connection is possible.

Turns the airplane mode and wireless feature on or off.

NOTE:

The airplane mode key is also referred to as the wireless button.

NOTE:

A wireless network must be set up before a wireless connection is possible.

Chapter 2 Getting to know your computer

Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of
the computer, inside the battery bay, under the removable service door, or on the back of the display.
●

Service label—Provides important information to identify your computer. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that
most closely matches the service label on your computer.

Component

●

(1)

Serial number

(2)

Product number

(3)

Warranty period

(4)

Model number (select models only)

Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains
the Windows Product Key. You may need the Product Key to update or troubleshoot the
operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the
physical label. Instead a Digital Product Key is electronically installed.
NOTE: The Digital Product Key is automatically recognized and activated by Microsoft
operating systems when a Windows 8 or Windows 8.x operating system is reinstalled using HPapproved recovery methods.

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the
approval markings for the countries or regions in which the devices have been approved for use.

Labels

Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe
and access information from millions of websites using your computer and a wired or wireless
network connection. This chapter will help you get connected to that world.

Connecting to a wireless network
Your computer may be equipped with one or more of the following wireless devices:
●

WLAN device—Connects the computer to wireless local area networks (commonly referred to as
Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places
such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile
wireless device in your computer communicates with a wireless router or a wireless access
point.

●

HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area
network (WWAN), a much larger area. Mobile network operators install base stations (similar to
cell phone towers) throughout large geographic areas, effectively providing coverage across
entire states, regions, or even countries.

●

Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetoothenabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a
PAN, each device communicates directly with other devices, and devices must be relatively
close together—typically within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, the Internet, and networking, see the information
and website links provided in Help and Support.
▲

From the Start screen, type help, and then select Help and Support.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.

Using the wireless controls
You can control the wireless devices in your computer using one or more of these features:
●

Wireless button or wireless key (also called the airplane mode key) (referred to in this chapter as
the wireless button)

●

Operating system controls

Wireless button
The computer has a wireless button, one or more wireless devices, and, on select models, one or two
wireless lights. All the wireless devices on your computer are enabled at the factory. If your computer
has a wireless light, the wireless light is on (white) when your computer is on.
The wireless light indicates the overall power state of your wireless devices, not the status of
individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light
is off, all wireless devices are off.

Chapter 3 Connecting to a network

NOTE:

On some models, the wireless light is amber when all wireless devices are off.

Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or
turn off all the wireless devices simultaneously.

Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network,
and diagnose and repair network problems.
To use operating system controls:
1.

From the Start screen, type control panel, and then select Control Panel.
‒ or –
From the Windows desktop, right-click the Start button, and then select Control Panel.

Select Network and Internet, and then select Network and Sharing Center.

For more information, see the information provided in Help and Support.
▲

From the Start screen, type help, and then select Help and Support.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.

Connecting to a WLAN
To connect to a WLAN, follow these steps:
1.

Be sure that the WLAN device is on. On select models, if the device is on, the wireless light is
white. If the wireless light is off, press the wireless button.
NOTE:

On some models, the wireless light is amber when all wireless devices are off.

From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of
the display to reveal the charms.

Select Settings, and then click the network status icon.

Select your WLAN from the list.

Click Connect.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the
code, and then click Next to complete the connection.
NOTE:

If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, rightclick the network status icon, and then select Open Network and Sharing Center. Click Set up a
new connection or network. A list of options is displayed, allowing you to manually search for
and connect to a network or to create a new network connection.
6.

Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon in the notification
area, at the far right of the taskbar, to verify the name and status of the connection.

Connecting to a wireless network

NOTE: The functional range (how far your wireless signals travel) depends on WLAN
implementation, router manufacturer, and interference from other electronic devices or structural
barriers such as walls and floors.

Using HP Mobile Broadband (select models only)
HP Mobile Broadband enables your computer to use WWANs to access the Internet from more
places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a
network service provider (called a mobile network operator), which in most cases is a cellular phone
network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.
When used with a mobile network operator service, HP Mobile Broadband gives you the freedom to
stay connected to the Internet, send email, or connect to your corporate network whether you are on
the road or outside the range of Wi-Fi hotspots.
You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile
broadband service.The serial number is printed on a label located on the bottom of your computer.
Some mobile network operators require the use of a subscriber identity module (SIM). A SIM contains
basic information about you, such as a personal identification number (PIN), as well as network
information. Some computers include a SIM that is preinstalled in the battery bay. If the SIM is not
preinstalled, it may be included with the HP Mobile Broadband documents provided with your
computer, or the mobile network operator may provide it separately from the computer.
For information about HP Mobile Broadband and how to activate service with a preferred mobile
network operator, see the HP Mobile Broadband documents included with your computer.

Using Bluetooth wireless devices (select models only)
A Bluetooth device provides short-range wireless communications that replace the physical cable
connections that traditionally link electronic devices such as the following:
●

Computers (desktop, notebook)

●

Phones (cellular, cordless, smartphone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

●

External keyboard

Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth
devices. For information about configuring and using Bluetooth devices, see the Bluetooth software
Help.

Connecting to a wired network—LAN (select models only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead
of working wirelessly), or if you want to connect to an existing network at your office.
Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and a network jack on the computer.
To connect the network cable, follow these steps:
1.

Plug the network cable into the network jack (1) on the computer.

Chapter 3 Connecting to a network

Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents
interference from TV and radio reception, orient the circuitry end of the cable toward the
computer.

Sharing data and drives and accessing software
When your computer is part of a network, you are not limited to using only the information that is
stored in your computer. Computers connected to the network can exchange software and data with
each other.
For more information about sharing files, folders, or drives, see the information provided in Help and
Support.
▲

From the Start screen, type help, and then select Help and Support.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.

NOTE:

When a disc like a DVD movie or game is copy-protected, it cannot be shared.

Sharing data and drives and accessing software

Sharing media and data across your home group network
(select models only)
Use sMedio 360 software (select models only) to share media and data between the devices on your
home group network. Before you can use sMedio 360, all of your computers and mobile devices must
be on the same home group network and media sharing must be enabled.
NOTE: For details on how to enable media sharing on additional devices, refer to the device
manufacturer's instructions.
1.

To set up a home group network:
▲

From the Start screen, click the sMedio 360 app, and then click Tutorial.

To enable media sharing on your computer:
a.

From the Start screen or the Windows desktop, point to the upper-right or lower-right corner
of the display to reveal the charms.

Select Settings, and then click the network status icon.

Right-click the network you are connected to, and then select the check box to turn on
sharing.

Chapter 3 Connecting to a network

Enjoying entertainment features
Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your
music, and download and watch movies. Or, to make your computer an even more powerful
entertainment center, connect external devices like a monitor, projector, or TV, or speakers and
headphones.

Using a webcam (select models only)
The computer has an integrated webcam that records video and captures photographs. Some models
may allow you to video conference and chat online using streaming video.
▲

To start the webcam, from the Start screen, type camera, and then select Camera from the list
of applications.

For details about using the webcam, go to Help and Support.
▲

From the Start screen, type help, and then select Help and Support.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.

Using audio
On your computer, or on select models using an external optical drive, you can play music CDs,
download and listen to music, stream audio content from the web (including radio), record audio, or
mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio
devices such as speakers or headphones.

Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audioout (headphone) jack on your computer or on a docking station.
To connect wireless speakers to your computer, follow the device manufacturer's instructions. To
connect high-definition speakers to the computer, see Setting up HDMI audio on page 22. Before
connecting speakers, lower the volume setting.

Connecting headphones
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices. To access this document, from the Start screen, type support, and then
select the HP Support Assistant app.
You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your computer.
To connect wireless headphones to your computer, follow the device manufacturer's instructions.

Using a webcam (select models only)

Connecting a microphone
To record audio, connect a microphone to the microphone jack on the computer. For best results
when recording, speak directly into the microphone and record sound in a setting free of background
noise.

Connecting headsets
WARNING! To reduce the risk of personal injury, lower the volume setting before putting on
headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and
Environmental Notices. To access this document, from the Start screen, type support, and then
select the HP Support Assistant app.
Headphones combined with a microphone are called headsets. You can connect wired headsets to
the audio-out (headphone)/audio-in (microphone) jack on your computer.
To connect wireless headsets to your computer, follow the device manufacturer's instructions.

Using Beats Audio (select models only)
Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a
clear sound. You can experience Beats Audio through the computer's internal speakers, through
external speakers connected to a USB port, or through Beats Audio headphones connected to the
headphone jack.

Accessing Beats Audio Control Panel
Use Beats Audio Control Panel to view and manually control audio and bass settings.
1.

From the Start screen, type control panel, select Control Panel, select Hardware and
Sound, and then select Beats Audio Control Panel.
‒ or –
From the Windows desktop, right-click the Start button, and then select Control Panel.

Select Hardware and Sound, and then select Beats Audio Control Panel.

Enabling and disabling Beats Audio
▲

To enable or disable Beats Audio, press the fn key in combination with the b key.

Using video
Your computer is a powerful video device that enables you to watch streaming video from your
favorite websites and download video and movies to watch on your computer when you are not
connected to a network.
To enhance your viewing enjoyment, use one of the video ports on the computer to connect an
external monitor, projector, or TV.
IMPORTANT: Be sure that the external device is connected to the correct port on the computer,
using the correct cable. Follow the device manufacturer's instructions.
For information on using your video features, refer to Help and Support.

Chapter 4 Enjoying entertainment features

Connecting video devices by using a VGA cable (select models only)
NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased
separately.
To see the computer screen image on an external VGA monitor or projected for a presentation,
connect a monitor or projector to the computer's VGA port.
1.

Connect the VGA cable from the monitor or projector to the VGA port on the computer as
shown.

Press f4 to alternate the screen image between 4 display states:
●

PC Screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external
device.

●

Extend: View the screen image extended across the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Each time you press f4, the display state changes.
NOTE: For best results, especially if you choose the "Extend" option, increase the screen
resolution of the external device, as follows. From the Start screen, type control panel, and
then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust
screen resolution.

Connecting video devices using an HDMI cable (select models only)
NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased
separately.
To see the computer screen image on a high-definition TV or monitor, connect the high-definition
device according to the following instructions:
1.

Connect one end of the HDMI cable to the HDMI port on the computer.

Using video

Connect the other end of the cable to the high-definition TV or monitor.

Press f4 to alternate the computer screen image between 4 display states:
●

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external
device.

●

Extend: View the screen image extended across the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Setting up HDMI audio
HDMI is the only video interface that supports high-definition video and audio. After you connect an
HDMI TV to the computer, you can then turn on HDMI audio by following these steps:
1.

From the Windows desktop, right-click the Speakers icon in the notification area, at the far right
of the taskbar, and then select Playback devices.

On the Playback tab, select the name of the digital output device.

Click Set Default, and then click OK.

To return the audio stream to the computer speakers:

From the Windows desktop, right-click the Speakers icon in the notification area, at the far right
of the taskbar, and then click Playback devices.

On the Playback tab, click Speakers.

Click Set Default, and then click OK.

Chapter 4 Enjoying entertainment features

Connecting digital display devices using a DisplayPort cable (select models
only)
NOTE: To connect a digital display device to your computer, you need a DisplayPort (DP-DP) cable,
purchased separately.
The DisplayPort connects a digital display device such as a high-performance monitor or projector.
The DisplayPort delivers higher performance than the VGA external monitor port and improves digital
connectivity.
1.

Connect one end of the DisplayPort cable to the DisplayPort on the computer.

Connect the other end of the cable to the digital display device.

Press f4 to alternate the computer screen image between 4 display states:
●

PC screen only: View the screen image on the computer only.

●

Duplicate: View the same screen image simultaneously on both the computer and the
external device.

●

Extend: View the screen image extended across the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Using video

Connecting Miracast-compatible wireless displays (select models only)
To discover and connect to Miracast-compatible wireless displays, follow the steps below.
To open Miracast:
▲

Point to the upper-right or lower-right corner of the Start screen or the Windows desktop to
display the charms, click Devices, click Project, and then follow the on-screen instructions.
– or –
On select computer models, from the Start screen, click the HP Quick Access to Miracast icon,
and then follow the on-screen instructions.

Chapter 4 Enjoying entertainment features

Navigating the screen
To quickly return to the Start screen, press the Windows key
button

on a keyboard or the Windows

on a tablet.

You can navigate the computer screen in the following ways:
●

Touch gestures

●

Keyboard and optional mouse (purchased separately)

NOTE: An external USB mouse (purchased separately) can be connected to a USB ports on the
computer.

Using the TouchPad and touch screen gestures
The TouchPad helps you navigate the computer screen and control the pointer using simple touch
gestures. To navigate the touchscreen, you can use the left and right TouchPad buttons as you would
use the corresponding buttons on an external mouse. You can also customize gestures and view
demonstrations of how they work.
From the Start screen, type control panel, select Control Panel, and then select Hardware and
Sound. Under Devices and Printers, select Mouse.
NOTE: Most of the gestures shown here can be used on either the TouchPad or touchscreen.
TouchPad gestures are not supported in all apps.

Tap
Use the tap/double-tap gesture to select or open an item on the screen.
●

Point to an item on the screen, and then tap one finger on the TouchPad zone select it. Doubletap an item to open it.

Two-finger scroll
Use the two-finger scroll gesture to move up, down, or sideways on a page or image.
●

Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or
right.

Using the TouchPad and touch screen gestures

Two-finger pinch zoom
Use the two-finger pinch zoom to zoom out or in on images or text.
●

Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers
together.

●

Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers
apart.

Two-finger click
Use the two-finger click gesture to open the menu for an object on the screen.
NOTE:
●

The two-finger click performs the same function as right-clicking with the mouse.

Place two fingers on the TouchPad zone and press down to open the options menu for the
selected object.

Chapter 5 Navigating the screen

Right-edge swipe
Use the right-edge swipe to reveal the charms, which let you search, share, start apps, access
devices, or change settings.
●

Gently swipe your finger inward from the right edge of the TouchPad to reveal the charms.

Left-edge swipe
Use the left-edge swipe to reveal your open apps so that you can access them quickly.
●

Gently swipe your finger inward from the left edge of the TouchPad to switch between apps.
Without lifting your finger, swipe back toward the left edge to reveal all open apps.

Top-edge swipe and bottom-edge swipe
Use the top-edge swipe or bottom-edge swipe to display command options that allow you to
customize an open app.
IMPORTANT:
●

When an app is open, the top-edge swipe varies depending on the app.

Gently swipe your finger from the top edge or the bottom edge to reveal the app command
options.

Using the TouchPad and touch screen gestures

One-finger slide (touch screen only)
Use the one-finger slide to pan or scroll through lists and pages, or to move an object.
●

To scroll across the screen, lightly slide one finger across the screen in the direction you want to
move.

●

To drag, press and hold an object, and then drag the object to move it.

Using a keyboard and optional mouse
A keyboard and optional external mouse allow you to type, select items, scroll, and perform similar
functions as you do touch gestures. For details, refer to Getting to know your computer on page 4.
TIP: The Windows key

on a keyboard or the Windows button

on a tablet allow you to

quickly return to the Start screen from an open app or the Windows desktop. Press the button or key
again to return to the previous screen.

Chapter 5 Navigating the screen

Managing power
Your computer can operate on either battery power or external power. When the computer is running
on battery power only and an AC power source is not available to charge the battery, it is important to
monitor and conserve the battery charge.

Initiating and exiting Sleep and Hibernation
Windows has two power-saving states, Sleep and Hibernation.
●

Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved
to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually.
For more information, see Manually initiating and exiting Sleep on page 30.

●

Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level.
In the Hibernation state, your work is saved to a hibernation file and the computer powers down.
You can also initiate Hibernation manually. For more information, see Manually initiating and
exiting Hibernation (select models only) on page 30.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video
playback functionality, or loss of information, do not initiate the Sleep state while reading from or
writing to a disc or an external media card.
NOTE: You cannot initiate any type of networking connection or perform any computer functions
while the computer is in the Sleep state or in the Hibernation state.

Initiating and exiting Sleep and Hibernation

Manually initiating and exiting Sleep
You can initiate Sleep in any of the following ways:
●

Close the display.

●

From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of
the screen to reveal the charms. Click Settings, click the Power icon, and then click Sleep.

You can exit Sleep in any of the following ways:
●

Briefly press the power button.

●

If the computer is closed, raise the display.

●

Press a key on the keyboard.

●

Tap or swipe the TouchPad.

When the computer exits Sleep, the power lights turn on and your work returns to the screen.
NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows
password before your work returns to the screen.

Manually initiating and exiting Hibernation (select models only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power
Options.
1.

From the Start screen, type power options, and then select Power options.
‒ or –
From the Windows desktop, right-click the Start button, and then click Power Options.

In the left pane, click Choose what the power button does.

Click Change Settings that are currently unavailable.

In the When I press the power button area, select Hibernate.

Click Save changes.

To exit Hibernation:
▲

Briefly press the power button.

When the computer exits Hibernation, the power lights turn on and your work returns to the screen.
NOTE: If you have set a password to be required on exiting Hibernation, you must enter your
Windows password before your work returns to the screen.

Setting password protection on wakeup (exiting Sleep or Hibernation)
To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow
these steps:
1.

From the Start screen, type power options, and then select Power options.
‒ or –
From the Windows desktop, right-click the Start button, and then click Power Options.

In the left pane, click Require a password on wakeup.

Chapter 6 Managing power

Click Change Settings that are currently unavailable.

Click Require a password (recommended).
NOTE: If you need to create a user account password or change your current user account
password, click Create or change your user account password, and then follow the on-screen
instructions. If you do not need to create or change a user account password, go to step 5.

Click Save changes.

Using the power meter and power settings
The power meter is located on the Windows desktop. The power meter allows you to quickly access
power settings and view the remaining battery charge.
●

To view the percentage of remaining battery charge and the current power plan, place the
mouse pointer over the power meter icon.

●

To use Power Options, click the power meter icon and select an item from the list. From the
Start screen, you can also type power options, and then select Power Options.

Different power meter icons indicate whether the computer is running on battery or external power.
Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical
battery level.

Running on battery power
When a charged battery is in the computer and the computer is not plugged into external power, the
computer runs on battery power. When the computer is off and unplugged from external power, the
battery in the computer slowly discharges. The computer will display a message when the battery
reaches a low or critical battery level.
Computer battery life varies, depending on power management settings, programs running on the
computer, screen brightness, external devices connected to the computer, and other factors.

Factory-sealed battery (select models only)
To monitor the status of the battery, or if the battery is no longer holding a charge, run Battery Check
in the HP Support Assistant app.
1.

From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.

Select Battery and performance. If Battery Check indicates that your battery should be replaced,
contact support.

The battery(ies) in this product cannot be easily replaced by users themselves. Removing or
replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge,
contact support.
The battery[ies] in this product cannot be easily replaced by user themselves. Removing or replacing
the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact
support. When a battery has reached the end of its useful life, do not dispose of the battery in general
household waste. Follow the local laws and regulations in your area for battery disposal.

Using the power meter and power settings

User-replaceable battery (select models only)
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with
the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can
cause loss of information. To prevent loss of information, save your work or shut down the computer
through Windows before removing the battery.
To remove the user-replaceable battery (select models only), refer to the steps and illustration that
most closely match your computer:
1.

Turn the computer upside down on a flat surface.

Slide the battery release latch (1) to release the battery.
NOTE:

The battery release latch automatically returns to its original position.

Remove the battery from the computer (2).

‒ or –
1.

Turn the computer upside down on a flat surface.

Slide the battery release latch (1) to release the battery.
NOTE:

The battery release latch automatically returns to its original position.

Pivot the battery upward (2), and then remove it from the computer (3).

Finding battery information
To access battery information:
1.

From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.

Select Battery and Performance.

Chapter 6 Managing power

HP Support Assistant provides the following tools and information about the battery:
●

Battery Check

●

Information about battery types, specifications, life cycles, and capacity

Conserving battery power
To conserve battery power and maximize battery life:
●

Lower the brightness of the display.

●

Select the Power saver setting in Power Options.

●

If the computer will be unused and unplugged from external power for more than 2 weeks,
remove the user-replaceable battery from the computer and store it separately in a cool, dry
place.

●

Turn off wireless devices when you are not using them.

●

Disconnect unused external devices that are not plugged into an external power source, such as
an external hard drive connected to a USB port.

●

Stop, disable, or remove any external media cards that you are not using.

●

Before you leave your work, initiate Sleep or shut down the computer.

Resolving a low battery level
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power:
●

AC adapter

●

Optional docking or expansion device

●

Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available
Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation
1.

Replace the discharged user-replaceable battery with a charged battery, or connect the AC
adapter to the computer and to external power.

Exit Hibernation by pressing the power button.

Storing a user-replaceable battery (select models only)
CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for
extended periods of time.
If a computer will be unused and unplugged from external power for more than 2 weeks, remove the
battery and store it separately in a cool, dry place to prolong the battery charge.
A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge
the battery before returning it to storage.

Running on battery power

Disposing of a user-replaceable battery (select models only)
WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short
external contacts; do not dispose of in fire or water.
See the Regulatory, Safety and Environmental Notices for proper battery disposal.
To access this document:
▲

From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.

Running on AC power
For information about connecting to AC power, refer to the Setup Instructions poster provided in the
computer box.
The computer does not use battery power when the computer is connected to AC power with an
approved AC adapter or an optional docking/expansion device.
WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,
a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Connect the computer to AC power under any of the following conditions:
WARNING!

Do not charge the computer battery while you are aboard aircraft.

●

When charging or calibrating a battery

●

When installing or modifying system software

●

When writing information to a disc (select models only)

●

When running Disk Defragmenter on computers with internal hard drives

●

When performing a backup or recovery

When you connect the computer to AC power:
●

The battery begins to charge.

●

The screen brightness increases.

●

The power meter icon on the Windows desktop changes appearance.

When you disconnect AC power:

●

The computer switches to battery power.

●

The screen brightness automatically decreases to save battery life.

●

The power meter icon on the Windows desktop changes appearance.

Chapter 6 Managing power

Troubleshooting power problems
Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to
AC power:
●

The computer does not turn on.

●

The display does not turn on.

●

The power lights do not turn on.

To test the AC adapter:
1.

Shut down the computer.

Connect the AC adapter to the computer, and then plug it into an AC outlet.

Turn on the computer.
●

If the power lights turn on, the AC adapter is working properly.

●

If the power lights remain off, check the connection from the AC adapter to the computer
and the connection from the AC adapter to the AC outlet to be sure that the connections
are secure.

●

If the connections are secure and the power lights remain off, the AC adapter is not
functioning and should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

Shutting down (turning off) the computer
CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work
before shutting down the computer.
The Shut down command closes all open programs, including the operating system, and then turns
off the display and computer.
Shut down the computer under any of the following conditions:
●

When you need to replace the battery or access components inside the computer

●

When you are connecting an external hardware device that does not connect to a USB or video
port

●

When the computer will be unused and disconnected from external power for an extended
period

Although you can turn off the computer with the power button, the recommended procedure is to use
the Windows Shut down command.
NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by
briefly pressing the power button.
1.

Save your work and close all open programs.

From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of
the screen to reveal the charms.

Click Settings, click the Power icon, and then click Shut down.
– or –

Shutting down (turning off) the computer

Right-click the Start button in the lower-left corner of the screen, select Shut down or sign out,
and then select Shut down.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try
the following emergency procedures in the sequence provided:

●

Press ctrl+alt+delete, click the Power icon, and then select Shut Down.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power.

●

On models with a user-replaceable battery, remove the battery.

Chapter 6 Managing power

Maintaining your computer
It is important to perform regular maintenance to keep your computer in optimal condition. This
chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides
instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with
(or shipping) the computer.

Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with
tools such as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.
NOTE:

It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:
1.

Connect the computer to AC power.

From the Start screen, type defragment, and then select Defragment and optimize your drives.

Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up
disk space and help the computer run more efficiently.
To run Disk Cleanup:
1.

From the Start screen, type disk, and then select one of the following:
●

Free up disk space on this PC

●

Uninstall apps to free up disk space

●

Free up disk space by deleting uncessary files

Follow the on-screen instructions.

Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve
issues and bring new features and options to your computer. For example, older graphics
components might not work well with the most recent gaming software. Without the latest driver, you
would not be getting the most out of your equipment.
Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In
addition, register to receive automatic notifications when updates become available.

Improving performance

If you would like to update your programs and drivers, follow these instructions:
1.

From the Start screen, type support, and then select the HP Support Assistant app.
-orFrom the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.

Click Updates and tune-ups, and then click Check for HP updates now.

Follow the on-screen instructions.

Cleaning your computer
Use the following products to safely clean your computer:
●

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example,
disposable wipes, which come in a variety of brands)

●

Alcohol-free glass-cleaning fluid

●

Solution of water and mild soap

●

Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are
not sure that a cleaning product is safe for your computer, check the product contents to make sure
that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons
are not included in the product.
Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and
cleaning agents can get trapped in the scratches.

Cleaning procedures
Follow the procedures in this section to safely clean your computer.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your
computer while it is on.
1.

Turn off the computer.

Disconnect AC power.

Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
directly on any computer surface. Liquids dripped on the surface can permanently damage internal
components.

Cleaning the display
Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be
sure that a display is dry before you close the computer.

Chapter 7 Maintaining your computer

Cleaning the sides or cover
To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning
solutions listed previously, or use an acceptable disposable wipe.
NOTE:
debris.

When cleaning the cover of the computer, use a circular motion to aid in removing dirt and

Cleaning the TouchPad, keyboard, or mouse (select models only)
WARNING! To reduce the risk of electric shock or damage to internal components, do not use a
vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris
on the keyboard surface.
CAUTION:
keys.

To prevent damage to internal components, do not allow liquids to drip between the

●

To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened
with one of the cleaning solutions listed previously or use an acceptable disposable wipe.

●

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a
can of compressed air with a straw extension.

Traveling with or shipping your computer
If you have to travel with or ship your computer, follow these tips to keep your equipment safe.
●

Prepare the computer for traveling or shipping:
◦

Back up your information to an external drive.

◦

Remove all discs and all external media cards, such as memory cards.

◦

Turn off and then disconnect all external devices.

◦

Shut down the computer.

●

Take along a backup of your information. Keep the backup separate from the computer.

●

When traveling by air, carry the computer as hand luggage; do not check it in with the rest of
your luggage.
CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.

●

If you plan to use the computer during a flight, listen for the in-flight announcement that tells you
when you are allowed to use your computer. In-flight computer use is at the discretion of the
airline.

●

If you are shipping the computer or a drive, use suitable protective packaging and label the
package “FRAGILE.”

●

The use of wireless devices may be restricted in some environments. Such restrictions may
apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are
uncertain of the policy that applies to the use of a wireless device in your computer, ask for
authorization to use your computer before you turn it on.

●

If you are traveling internationally, follow these suggestions:

Traveling with or shipping your computer

◦

Check the computer-related customs regulations for each country or region on your
itinerary.

◦

Check the power cord and adapter requirements for each location in which you plan to use
the computer. Voltage, frequency, and plug configurations vary.
WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not
attempt to power the computer with a voltage converter kit sold for appliances.

Chapter 7 Maintaining your computer

Securing your computer and information
Computer security is essential for protecting the confidentiality, integrity, and availability of your
information. Standard security solutions provided by the Windows operating system, HP applications,
the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer
from a variety of risks, such as viruses, worms, and other types of malicious code.
IMPORTANT:

Some security features listed in this chapter may not be available on your computer.

Using passwords
A password is a group of characters that you choose to secure your computer information and to
protect online transactions. Several types of passwords can be set. For example, when you set up
your computer for the first time, you were asked to create a user password to secure your computer.
Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on
your computer.
You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows
security feature.
To create and save passwords, use the following tips:
●

To reduce the risk of being locked out of the computer, record each password and store it in a
secure place away from the computer. Do not store passwords in a file on the computer.

●

When creating passwords, follow requirements set by the program.

●

Change your passwords at least every 3 months.

●

An ideal password is long and has letters, punctuation, symbols, and numbers.

●

Before you send your computer for service, back up your files, delete confidential files, and then
remove all password settings.

For additional information about Windows passwords, such as screen-saver passwords:
▲

From the Start screen, type support, and then select the HP Support Assistant app.
-orFrom the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.

Setting Windows passwords
Password

Function

User password

Protects access to a Windows user account.

Administrator password

Protects administrator-level access to computer contents.
NOTE: This password cannot be used to access Setup
Utility (BIOS) contents.

Using passwords

Setting Setup Utility (BIOS) passwords
Password

Function

Administrator password

●

Must be entered each time you access Setup Utility
(BIOS).

●

If you forget your administrator password, you cannot
access Setup Utility (BIOS).

●

Must be entered each time you turn on or restart the
computer.

●

If you forget your power-on password, you cannot turn
on or restart the computer.

Power-on password

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
NOTE: If your tablet has a keyboard base, connect the tablet to the keyboard base before beginning
these steps.
1.

Start Setup Utility (BIOS):
●

Computers or tablets with keyboards:
▲

●

Turn on or restart the computer, quickly press esc, and then press f10.

Tablets without keyboards:
1.

Turn on or restart the tablet, and then quickly hold down the volume down button.
- or Turn on or restart the tablet, and then quickly hold down the Windows button.

2.
2.

Tap f10.

Select Security, and then follow the on-screen instructions.

Your changes take effect when the computer restarts.

Using the fingerprint reader (select models only)
Integrated fingerprint readers are available on select computer models.
NOTE: For the location of the fingerprint reader on your computer, see Identifying components
on page 5.
To use the fingerprint reader, you must set up a user account and password on the computer and
then register one or more fingerprints using HP SimplePass software.
To register fingerprints with HP SimplePass:
1.

Swipe a finger on the fingerprint sensor to launch HP SimplePass.
– or –

Chapter 8 Securing your computer and information

From the Start screen, type simple, and then select HP SimplePass.
2.

When the HP SimplePass welcome screen is revealed, click Get Started.

HP SimplePass prompts you to swipe your right index finger over the sensor.

Swipe your finger 3 times to finish the registration.
If registration is successful, a green circle appears on the corresponding finger in the illustration.

Repeat steps 1 through 4 to register an additional fingerprint.

Using Internet security software
When you use your computer to access email, a network, or the Internet, you potentially expose your
computer to computer viruses, spyware, and other online threats. To help protect your computer,
Internet security software that includes antivirus and firewall features may be preinstalled on your
computer as a trial offer. To provide ongoing protection against newly discovered viruses and other
security risks, security software must be kept up to date. It is strongly recommended that you upgrade
the security software trial offer or purchase the software of your choice in order to fully protect your
computer.

Using antivirus software
Computer viruses can disable programs, utilities, or the operating system, or cause them to function
abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any
damage they have caused.
To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to
date.
An antivirus program may be preinstalled on your computer. It is strongly recommended that you use
the antivirus program of your choice in order to fully protect your computer.
For more information about computer viruses, from the Start screen, type support, and then select
the HP Support Assistant app, or from the Windows desktop, click the question mark icon in the
notification area, at the far right of the taskbar.

Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be
software you install on your computer and/or network, or it can be a combination of both hardware
and software.
There are two types of firewalls to consider:
●

Host-based firewalls—Software that protects only the computer it is installed on.

●

Network-based firewalls—Installed between your DSL or cable modem and your home network
to protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and
compared with a set of user-defined security criteria. Any data that does not meet those criteria is
blocked.

Using Internet security software

Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to
correct security problems and improve software performance. For more information, see Updating
programs and drivers on page 37.

Installing critical security updates
CAUTION: Microsoft sends out alerts regarding critical updates. To protect the computer from
security breaches and computer viruses, install all critical updates from Microsoft as soon as you
receive an alert.
You can install these updates manually or automatically.
To view or change the settings:
1.

From the Start screen, type control panel.
‒ or –
From the Windows desktop, right-click the Start button, and then select Control Panel.

Select System and Security, select Windows Update, select Change settings, and then follow
the on-screen instructions.

Securing your wireless network
When you set up a WLAN or access an existing WLAN, always enable security features to protect
your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and
airports may not provide any security.

Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently
lost or damaged through a virus attack or a software or hardware failure. For more information, see
Backing up, restoring, and recovering on page 51.

Using an optional security cable lock
A security cable lock, purchased separately, is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen. Security cable locks are only one of several methods
that should be employed as part of a complete security solution to help maximize theft protection.
The security cable slot on your computer may look slightly different from the illustration in this section.
For the location of the security cable slot on your computer, see Getting to know your computer
on page 4.

Loop the security cable lock around a secured object.

Insert the key (1) into the security cable lock (2).

Chapter 8 Securing your computer and information

Insert the security cable lock into the security cable slot on the computer (3), and then lock the
security cable lock with the key.

Remove the key and keep it in a safe place.

Using an optional security cable lock

Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup
Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the
computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
NOTE: If your tablet has a keyboard base, connect the tablet to the keyboard base before beginning
the steps in this chapter.
●

Computers or tablets with keyboards:
▲

●

Turn on or restart the computer, quickly press esc, and then press f10.

Tablets without keyboards:
1.

Turn on or restart the tablet, and then quickly hold down the volume down button.
- or Turn on or restart the tablet, and then quickly hold down the Windows button.

Tap f10.

Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding
installing and troubleshooting the file.

Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than the one currently
installed on the computer, you need to know the version of the system BIOS that is installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed from the
Start screen by typing support, selecting the HP Support Assistant app, and then selecting System
Information, or by using Setup Utility (BIOS).

Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 46).

Select Main, and then make note of your BIOS version.

Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions.

Chapter 9 Using Setup Utility (BIOS)

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download
and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery
power, docked in an optional docking device, or connected to an optional power source. During the
download and installation, follow these instructions:
●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before
installing any software updates, especially system BIOS updates.
1.

From the Start screen, type support, and then select the HP Support Assistant app.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.

Click Updates and tune-ups, and then click Check for HP updates now.

Follow the on-screen instructions.

At the download area, follow these steps:
a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed
on your computer. If the update is more recent than your BIOS, make a note of the date,
name, or other identifier. You may need this information to locate the update later, after it
has been downloaded to your hard drive.

Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your
hard drive where the BIOS update is downloaded. You will need to access this path when
you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the
download is complete. If no instructions appear, follow these steps:
1.

From the Start screen, type file, and then select File Explorer.
‒ or –
From the Windows desktop, right-click the Start button, and then select File Explorer.

Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the
downloaded file from your hard drive.

Updating the BIOS

Synchronizing a tablet and keyboard (select models only)
When you attach a tablet to the keyboard and restart the computer, the BIOS checks to see if the
Embedded Controller firmware on the keyboard needs to be synchronized. If so, BIOS will start the
synchronization. If the synchronization is interrupted, a notification screen displays for 10 seconds
before the tablet restarts and attempts to synchronize again.
NOTE: The Embedded Controller firmware will synchronize ONLY if the tablet or keyboard battery is
more than 50% charged, or if your tablet is connected to AC power.

Chapter 9 Using Setup Utility (BIOS)

10 Using HP PC Hardware Diagnostics
(UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs
outside the operating system so that it can isolate hardware failures from issues that are caused by
the operating system or other software components.
To start HP PC Hardware Diagnostics (UEFI):
1.

Start Setup Utility:
●

Computers or tablets with keyboards:
▲

●

Turn on or restart the computer, quickly press esc.

Tablets without keyboards:
▲

Turn on or restart the tablet, and then quickly hold down the volume down button.
- or Turn on or restart the tablet, and then quickly hold down the Windows button.

Press or tap f2.
The BIOS searches 3 places for the diagnostic tools, in the following order:
a.

Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 49.

Hard drive

BIOS

When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic
test you want to run, and then follow the on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press or tap esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB
device
NOTE:
only.

Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English

There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version
1.

Go to http://hp.com/go/techcenter/pcdiags.

Click the UEFI Download link, and then select Run.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later
versions
1.

Go to http://www.hp.com.

Point to Support, located at the top of the page, and then click Download Drivers.

In the text box, enter the product name, and then click Go.
– or –
Click Find Now to let HP automatically detect your product.

Select your computer model, and then select your operating system.

In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.

Chapter 10 Using HP PC Hardware Diagnostics (UEFI)

11 Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is
standard procedure for most models.
●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP Support Assistant.
▲

From the Start screen, type support, and then select the HP Support Assistant app.
- or From the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.

Creating recovery media and backups
The following methods of creating recovery media and backups are available on select models only.
Choose the available method according to your computer model.
●

Use HP Recovery Manager after you successfully set up the computer to create HP Recovery
media. This step creates a backup of the HP Recovery partition on the computer. The backup
can be used to reinstall the original operating system in cases where the hard drive is corrupted
or has been replaced. For information on creating recovery media, see Creating HP Recovery
media (select models only) on page 51. For information on the recovery options that are
available using the recovery media, see Recovering using HP Recovery Manager on page 53.

●

Use Windows tools to create system restore points and create backups of personal information.
For more information, see Using Windows tools on page 52.
NOTE:

If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select models only)
IMPORTANT: If your computer does not list a Recovery Media Creation option, you can obtain
recovery media for your system from support. See the Worldwide Telephone Numbers booklet
included with the computer. You can also find contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
HP Recovery Manager is a software program that allows you to create recovery media after you
successfully set up the computer. HP Recovery media can be used to perform system recovery if the
hard drive becomes corrupted. System recovery reinstalls the original operating system and the
software programs installed at the factory and then configures the settings for the programs. HP
Recovery media can also be used to customize the system or restore the factory image if you replace
the hard drive.
●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

Creating recovery media and backups

●

To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do
not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE
(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or,
instead, you can use a high-quality blank USB flash drive.

●

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs, or you can obtain recovery discs for your computer from
support. See the Worldwide Telephone Numbers booklet included with the computer. You can
also find contact information from the HP website. Go to http://www.hp.com/support, select your
country or region, and follow the on-screen instructions. If you use an external optical drive, it
must be connected directly to a USB port on the computer; the drive cannot be connected to a
USB port on an external device, such as a USB hub.

●

Be sure that the computer is connected to AC power before you begin creating the recovery
media.

●

The creation process can take an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have finished creating all of the recovery
DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP
Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:
IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock
before beginning these steps (select models only).
1.

From the Start screen, type recovery, and then select HP Recovery Manager.

Select Recovery Media Creation, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 53.

Using Windows tools
You can create system restore points and create backups of personal information using Windows
tools.
NOTE:
▲

If storage is 32 GB or less, Microsoft System Restore is disabled by default.

From the Start screen, type help, and then select Help and Support.
‒ or –
From the Windows desktop, click the question mark icon in the notification area, at the far right
of the taskbar.

For more information and steps, see Help and Support.

Restore and recovery
There are several options for recovering your system. Choose the method that best matches your
situation and level of expertise:
IMPORTANT:

Not all methods are available on all models.

Chapter 11 Backing up, restoring, and recovering

●

Windows offers several options for restoring from backup, refreshing the computer, and resetting
the computer to its original state. For more information see Help and Support.
▲

●

If you need to correct a problem with a preinstalled application or driver, use the Drivers and
Applications Reinstall option of HP Recovery Manager to reinstall the individual application or
driver.
▲

●

From the Start screen, type recovery, select HP Recovery Manager, select Drivers and
Applications Reinstall, and then follow the on-screen instructions.

On select models, if you want to reset your computer using a minimized image, you can choose
the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery
media. Minimized Image Recovery installs only drivers and hardware-enabling applications.
Other applications included in the image continue to be available for installation through the
Drivers and Applications Reinstall option in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 53.

●

If you want to recover the Windows partition to original factory content, you can choose the
System Recovery option from the HP Recovery partition (select models only) or use the HP
Recovery media. For more information, see Recovering using HP Recovery Manager
on page 53. If you have not already created recovery media, see Creating HP Recovery media
(select models only) on page 51.

●

On select models, if you want to recover the computer's original factory partition and content, or
if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery
media. For more information, see Recovering using HP Recovery Manager on page 53.

●

On select models, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select models only)
on page 55.

Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by
using the HP Recovery media that you either created or that you obtained from support, or by using
the HP Recovery partition (select models only). If you have not already created recovery media, see
Creating HP Recovery media (select models only) on page 51.

What you need to know before you get started
●

HP Recovery Manager recovers only software that was installed at the factory. For software not
provided with this computer, you must either download the software from the manufacturer's
website or reinstall the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to
correct computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already
created recovery media, see Creating HP Recovery media (select models only) on page 51.

Restore and recovery

●

To use the Factory Reset option (select models only), you must use HP Recovery media. If you
have not already created recovery media, see Creating HP Recovery media (select models only)
on page 51.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media
does not work, you can obtain recovery media for your system from support. See the Worldwide
Telephone Numbers booklet included with the computer. You can also find contact information
from the HP website. Go to http://www.hp.com/support, select your country or region, and follow
the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal
data. Before beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:

Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then configures the settings for
the programs that were installed at the factory.

●

Minimized Image Recovery (select models only)—Reinstalls the operating system and all
hardware-related drivers and software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the
software that was installed at the factory.

The HP Recovery partition (select models only) allows System Recovery and Minimized Image
Recovery (select models only).

Using the HP Recovery partition (select models only)
The HP Recovery partition allows you to perform a system recovery or minimized image recovery
(select models only) without the need for recovery discs or a recovery USB flash drive. This type of
recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock
before beginning these steps (select models only).
1.

From the Start screen, type recovery, select Recovery Manager, and then select HP Recovery
Environment.
- orPress f11 while the computer boots, or press and hold f11 as you press the power button.

Select Troubleshoot from the boot options menu.

Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your
system does not have an HP Recovery partition or if the hard drive is not working properly.

Chapter 11 Backing up, restoring, and recovering

If possible, back up all personal files.

Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the
computer boot order. See Changing the computer boot order on page 55.

Follow the on-screen instructions.

Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order,
which is the order of devices listed in BIOS where the computer looks for startup information. You can
change the selection for an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock
before beginning these steps (select models only).
1.

Insert the HP Recovery media.

Start Computer Setup:
For computers or tablets with keyboards attached:
▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot
options.

For computers or tablets without keyboards attached:
▲

Turn on or restart the computer, quickly press the volume down button, and then tap f9 for
boot options.
- or Turn on or restart the computer, quickly press the Windows button, and then tap f9 for boot
options.

Select the optical drive or USB flash drive from which you want to boot.

Follow the on-screen instructions.

Removing the HP Recovery partition (select models only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive
space.
IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows
Refresh option or the Windows option to remove everything and reinstall Windows. In addition, you
will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery
partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP
Recovery media (select models only) on page 51.
Follow these steps to remove the HP Recovery partition:
1.

From the Start screen, type recovery, and then select HP Recovery Manager.

Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery

12 Specifications
Input power
The power information in this section may be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source that is supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications. Operating voltage and
current varies by platform.
Input power

Rating

Operating voltage and current

19 V @ 2.1 A - 40 W
19.5 V @ 2.31 A - 45 W
19.5 V @ 3.33 A - 65 W
19.5 V @ 4.62 A - 90 W
19.5 V @ 6.15 A - 120 W
19.5 V @ 7.69 A - 150 W

DC plug of external HP power supply

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE:

The computer operating voltage and current can be found on the system regulatory label.

Chapter 12 Specifications

Operating environment
Factor

Metric

U.S.

Operating

5°C to 35°C

41°F to 95°F

Nonoperating

-20°C to 60°C

-4°F to 140°F

Operating

10% to 90%

Nonoperating

5% to 95%

Operating

-15 m to 3,048 m

-50 ft to 10,000 ft

Nonoperating

-15 m to 12,192 m

-50 ft to 40,000 ft

Temperature

Relative humidity (noncondensing)

Maximum altitude (unpressurized)

Operating environment

13 Electrostatic Discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:

●

If removal or installation instructions direct you to unplug the computer, first be sure that it is
properly grounded.

●

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

Before handling components, discharge static electricity by touching an unpainted metal surface.

●

If you remove a component, place it in an electrostatic-safe container.

Chapter 13 Electrostatic Discharge

Index
A
AC adapter light, identifying 5
AC adapter, testing 35
accessory battery connector,
identifying 5
action keys 11
identifying 5
airplane mode key 5, 12
antivirus software, using 43
audio-in (microphone),
identifying 5
audio-out (headphone),
identifying 5
audio-out (headphone)/audio-in
(microphone) jack, identifying 6
B
backing up software and
information 44
backups 51
battery
conserving power 33
discharging 33
disposing 34
factory-sealed 31
finding information 32
resolving low battery level 33
storing 33
user-replaceable 32
battery bay, identifying 6
battery information, finding 32
battery lock, identifying 6
battery power 31
battery release latch, identifying
6
battery temperature 33
bay, battery 6
Beats Audio 20
Beats Audio Control Panel 20
Beats Audio hot key 20
best practices 1
BIOS
determining version 46
downloading an update 47

starting the Setup Utility
updating 46
Bluetooth compartment,
identifying 6
Bluetooth device 14, 16
Bluetooth label 13
boot order
changing 55
bottom 13
buttons
left TouchPad 7
power 7
right TouchPad 8

C
caps lock light, identifying 6
caring for your computer 38
cleaning your computer 38
components 5
computer, traveling 33
connecting to a WLAN 15
connector, power 8
control zone
left 7
right 8
corporate WLAN connection 15
critical security updates,
installing 44
D
Disk Cleanup software 37
Disk Defragmenter software 37
DisplayPort
connecting 23
identifying 6
docking connector, identifying 6
E
electrostatic discharge 58
esc key, identifying 6
external AC power, using 34
external monitor port 21
external monitor port, identifying
6

F
fingerprint reader
identifying 6
using 42
fingerprints, registering
firewall software 43
fn key, identifying 6

G
getting to know your computer

H
hard drive light, identifying 7
HDMI port
connecting 21
identifying 7
HDMI, configuring audio 22
headphones, connecting 19
headsets, connecting 20
Hibernation
exiting 30
initiating 30
high-definition devices,
connecting 21, 23, 24
HP Apps Store, visiting 1
HP PC Hardware Diagnostics
(UEFI)
downloading 49
HP Recovery Manager
correcting boot problems 55
starting 54
HP Recovery media
creating 51
recovery 54
HP Recovery partition
recovery 54
removing 55
HP resources 2
HP Triple Bass Reflex Subwoofer,
identifying 7
I
initiating Sleep and Hibernation
29
input power 56

Index

installing
critical security updates 44
optional security cable lock 44
integrated numeric keypad,
identifying 7
internal display switch,
identifying 7
internal microphones, identifying
7
Internet security software, using
43
J
jacks
audio-in (microphone) 5
audio-out (headphone) 5
audio-out (headphone)/audio-in
(microphone) 6
network 8
RJ-45 (network) 8
K
keyboard and mouse, using 28
keys
action 5
airplane mode 5, 12
esc 6
fn 6
num lock 7
Windows 10
Windows applications 10
L
labels
Bluetooth 13
Microsoft Certificate of
Authenticity 13
regulatory 13
serial number 13
service 13
wireless certification 13
WLAN 13
latches
battery release 6
service door release 9
left control zone, identifying 7
left-edge swipe TouchPad and
touch screen gesture 27
lights
AC adapter 5
caps lock 6
60

Index

hard drive 7
mute 7
power 8
RJ-45 (network) status
TouchPad 9
webcam 10
wireless 10
locating information
hardware 4
software 4

M
maintenance
Disk Cleanup 37
Disk Defragmenter 37
updating programs and
drivers 37
memory card reader, identifying
7
memory card, identifying 7
microphone, connecting 20
minimized image recovery 54
minimized image, creating 53
Miracast 24
mouse, external
setting preferences 25
mute light, identifying 7
N
network jack, identifying 8
num lock key, identifying 7
O
one-finger slide touch screen
gesture 28
operating environment 57
optical drive, identifying 7
original system recovery 53
P
passwords
Setup Utility (BIOS) 42
Windows 41
ports
DisplayPort 6
external monitor 6, 21
HDMI 7, 21, 23
Miracast 24
USB 2.0 9
USB 2.0 charging (powered)
9

USB 3.0 9
USB 3.0 (powered) charging
9
VGA 21
power
AC 34
battery 31
power button
identifying 7
power connector, identifying 8
power lights, identifying 8
power meter, using 31
power settings, using 31
product name and number,
computer 13
public WLAN connection 15
R
recover
options 52
recovery
discs 52, 54
HP Recovery Manager 53
media 54
starting 54
supported discs 52
system 53
USB flash drive 54
using HP Recovery media 52
recovery media
creating 51
creating using HP Recovery
Manager 52
recovery partition
removing 55
regulatory information
regulatory label 13
wireless certification labels 13
right control zone, identifying 8
right-edge swipe TouchPad and
touch screen gesture 27
RJ-45 (network) jack, identifying
8
RJ-45 (network) status lights,
identifying 8
S
security cable lock, installing 44
security cable slot, identifying 8
serial number 13

serial number, computer 13
service door release latch 9
service door, identifying 8
service labels, locating 13
setting password protection on
wakeup 30
Setup Utility (BIOS) passwords
42
sharing media 18
shipping the computer 39
shutdown 35
SIM slot, identifying 9
Sleep
exiting 30
initiating 30
Sleep and Hibernation
initiating 29
slots
memory card reader 7
security cable 8
SIM 9
software
Disk Cleanup 37
Disk Defragmenter 37
software updates, installing 44
speakers
connecting 19
identifying 9
Starting right 1
storing a battery 33
supported discs, recovery 52
system recovery 53
system restore point
creating 52
system restore point, creating 51
T
tap TouchPad and touch screen
gesture 25
temperature 33
testing an AC adapter 35
top-edge swipe and bottom-edge
swipe TouchPad and touch
screen gesture 27
touch screen gesture, one-finger
slide 28
TouchPad
using 25

TouchPad and touch screen
gestures
left-edge swipe 27
right-edge swipe 27
tap 25
top-edge swipe and bottomedge swipe 27
two-finger click 26
two-finger pinch/zoom 26
two-finger scroll 25
TouchPad light, identifying 9
TouchPad zone, identifying 9
TouchPad, buttons 7, 8
traveling with the computer 13,
33, 39
turning off the computer 35
two-finger click TouchPad and
touch screen gesture 26
two-finger pinch/zoom TouchPad
and touch screen gesture 26
two-finger scroll TouchPad and
touch screen gesture 25
U
unresponsive system 35
updating programs and drivers
37
USB 2.0 charging (powered) port,
identifying 9
USB 2.0 port, identifying 9
USB 3.0 charging (powered) port,
identifying 9
USB 3.0 port, identifying 9
using a keyboard and mouse 28
using external AC power 34
using passwords 41
using the TouchPad 25
V
vents, identifying 9
VGA port, connecting
video 20

Windows applications key,
identifying 10
Windows key, identifying 10
Windows passwords 41
Windows tools
using 52
Wireless Assistant software 14
wireless button 14
wireless certification label 13
wireless controls
button 14
operating system 14
Wireless Assistant software
14
wireless light 10, 14
wireless network (WLAN)
connecting 15
corporate WLAN connection
15
functional range 16
public WLAN connection 15
wireless network, securing 44
WLAN antennas, identifying 10
WLAN device 13
WLAN label 13
WWAN antennas, identifying 10
WWAN device 16

W
webcam
identifying 10
using 19
webcam light, identifying 10
Windows
system restore point 51, 52

Index

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