Huawei Technologies ESPACE6850 IP PHONE User Manual
Huawei Technologies Co.,Ltd IP PHONE
Users Manual
Huawei IP Phone eSpace 6850
User Manual
HUAWEI TECHNOLOGIES CO., LTD.
EchoLife User Manual
Huawei IP Phone eSpace 6850
V100R001
User Manual
Issue 01
Date 2011-07-01
EchoLife User Manual
Huawei Technologies Co., Ltd. provides customers with comprehensive
technical support and service. Please feel free to contact our local office or
company headquarters.
Huawei Technologies Co., Ltd.
Address: Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China
Phone: 0755-28560000 8008302118
Fax: 0755-28560111
Website: http://www.huawei.com
Email: Support@huawei.com.
EchoLife User Manual
Copyright © Huawei Technologies Co., Ltd. 2011. All
rights reserved.
No part of this document may be reproduced or transmitted in any form or
by any means without prior written consent of Huawei Technologies Co.,
Ltd.
Trademarks and Permissions
and other Huawei trademarks are trademarks of Huawei
Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the
property of their respective holders.
Notice
The information in this document is subject to change without notice. Every
effort has been made in the preparation of this document to ensure
accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute the warranty of any
kind, express or implied.
EchoLife User Manual Contents
i
Contents
1 Safety Precautions..................................................................................... 2
2 Product Overview...................................................................................... 5
Packing List............................................................................................................5
Features...................................................................................................................6
Hardware specifications .........................................................................................7
Technical specifications .........................................................................................7
3 Installing the eSpace 6850....................................................................... 10
Cable Connections of the eSpace 6850................................................................10
Starting the eSpace 6850......................................................................................11
Safety Compliance ...............................................................................................11
Warranty of Quality..............................................................................................12
4 Configuring the eSpace 6850.................................................................. 13
Configuring the Phone Through the Keypad.......................................................13
Configuring the Phone Through Web Browser ...................................................16
Accessing the Web Configuration Menu ...................................................16
Configuration Page...............................................................................................17
Saving the Configuration Changes.............................................................21
Rebooting the eSpace 6850 Remotely........................................................21
5 Using the eSpace 6850............................................................................. 22
Getting to Know the Keyboard ............................................................................22
Instructions of Using the Phone ...........................................................................23
EchoLife User Manual Contents
ii
Handset, Speakerphone, and Headset Modes.............................................23
Multiple SIP Accounts and Lines...............................................................24
Making a Call..............................................................................................24
Making a Call by Using an IP Address ......................................................26
Quick IP Call Mode ....................................................................................26
Answering a Call.........................................................................................27
Do-Not-Disturb...........................................................................................27
Call Waiting/Call Holding..........................................................................27
Muting.........................................................................................................28
Call Transfer ...............................................................................................28
Three-Way Conference Call .......................................................................29
Voice Messages...........................................................................................29
6 Restoring Factory Default Settings........................................................ 32
7 FAQs......................................................................................................... 33
EchoLife User Manual 1 Safety Precautions
1
Huawei IP Phone eSpace 6850
User Manual
Thank you for purchasing the Huawei IP Phone eSpace 6850 (the eSpace 6850 for
short).
eSpace 6850 is an high-quality IP phone.
EchoLife User Manual 1 Safety Precautions
2
Safety Precautions 1
General Requirements:
z Before you install and use the device, read these safety precautions carefully an
observe them during operation. d
z o make
z While using the device, observe all applicable laws, directives and regulations, and
respect the legal rights of other people.
z During storage, transportation, and operation of the device, keep the device dry.
z During storage, transportation, and operation of the device, avoid collision and
crash of the device.
z Never attempt to dismantle the device by yourself. In case of any fault, contact the
appointed maintenance center for repair.
Without prior written consent, no organization or individual is permitted t
any change to the structure or safety design of the device. Huawei Technologies Co.,
Ltd. is not liable to any consequences or legal issues due to such changes.
Environmental Requirements:
z Place the device at a well-ventilated place. Do not dispose the device to direct
z Keep the device far away from any household appliance with strong magnetic field
or electromagnetic field, such as a microwave oven or a refrigerator.
sunlight.
z Keep the device clean and free of dusts.
z Place the device on a stable platform.
z Do not place any object on top of the device. Otherwise, the device may be too hot
during operation. It can even be deformed or damaged by the heavy load.
z Keep at least 10 cm between the device and the closest object for heat dissipation.
z Do not place the device on or near any object that can easily catch fire, such as
something made of rubber.
z Keep the device far away from any heat source or bare fire, such as a candle or an
electric heater.
EchoLife User Manual 1 Safety Precautions
3
Operating Requirements:
z Do not let a child operate the device without guidance.
z Do not let a child play with the device or any accessory. Swallowing the accessories
may lead to peril.
z Use the accessories provided or authorized by the manufacturer only.
z The power supply of the device shall meet the requirements of the input voltage of
the device. Use the provided lightning protection power socket only.
z Before plugging or unplugging any cable, shut down the device and disconnect it
from the power supply.
z While plugging or unplugging any cable, make sure that your hands are completely
dry.
z Do not tread on, pull, or over-bend any cable. Otherwise, the cable may be damaged,
leading to malfunction of the device.
z Do not use an old or a damaged power cable.
z During lightning weather, stop using the device and disconnect it from the power
supply. Unplug the power plug and the ADSL（Asymmetric Digital Subscriber
Line） twisted pair (the radio frequency cable) to avoid lightning strike.
z If the device is not used for a long time, disconnect it from the power supply and
unplug the power plug.
z Do not look directly into the optical interface and the laser-transmitting interface on
the device, or the infrared transmitting interface on the remote control with your
eyes. Otherwise, your eyes may be injured.
z In any of the following cases, stop using the device, disconnect it from the power
supply, and unplug the power plug immediately: there is smoke emitted from the
device, or there is some abnormal noise or smell. Contact the specified maintenance
center for repair.
z Avoid any object (such as metal shavings) from entering the device from the heat
dissipation intakes.
z Before connecting any other cable, connect the grounding cable of the device first.
Do not disconnect the grounding cable until you disconnect all other cables.
z Make sure that the three-phase power socket is grounded reliably. The neutral line
and the live line shall not be connected inversely.
z Do not scratch or abrade the shell of the device. This may lead to malfunctions of
the device. The shed painting material may also lead to skin allergy.
EchoLife User Manual 1 Safety Precautions
4
Cleaning Requirements:
z Before cleaning the device, stop using it and disconnect it from the power supply.
z Use a piece of soft dry cloth to clean the device.
z Keep the power plug clean and dry. Using a dirty or wet power plug may lead to
electric shock or other perils.
EchoLife User Manual 2 Product Overview
Product Overview 2
Packing List
The following items are in
Contact your distributor im
cluded in the eSpace 6850 package. Verify the packing items.
mediately if any one is
Tg items
missing.
able 2-1 Packin
Item Quantity
Main case 1
Handset 1
Coiled handset cord 1
Specialized power adapter 1
Straight-through cable 1
Phone Stand 2
Wall-mount bracket 2
eSpace 6850 Quick Start 1
CD 1
Warranty card 1
Certificate of quality 1
Product Picture Product Overview
ctions, is easy to use, and
supports integrated PoE and HD
Voice.
The eSpace 6850 is a
next-generation enterprise IP
phone. The eSpace 6850 provides
rich fun
5
EchoLife User Manual 2 Product Overview
6
F es
TS
eatur
able 2-2 Key features of the e pace 6850
Feature Description
Open standard compatibility
RV
SIP 2.0, TCP/IP/UDP, RTP/RTC, HTTP/H
ARP/RARP, ICMP, DNS (A record and S TTPS,
record), DHCP, PPPoE, TFTP, NTP and Telnet.
High audio quality Adopting the advanced DSP technology.
Traditional features caller ID display,
ng, call
ng, mute,
autodial.
Standard voice features including
call waiting, call holding, call transferri
forwarding, call blocking, call rejecti
autodial, and off-hook
Advanced functions nctions:
z
z s call holding, headset
y conference, do
e message box,
S ing fuupporting the follow
z Multi-lines
z Headset enabled
z Backlit graphic LCD
Five navigation keys
Function keys such a
mode, call forward, three-part
, voic
not disturb, address book
Intercom, and mute
z Eighteen multi-purpose keys
Advanced features
z
z For details of advanced features, see the Huawei
IP Phone eSpace 6810&6830&6850&6870
Administrator Manual.
z Customized ring tones
z Download of ring tones
z Download of address book in xml format and
screensaver files
SRTP voice call encrypted with the Advanced
Encryption Standard (AES)
z Setting of dialing rule and advance business
functions, such as INTERCOM, BLF, and
BroadSoft SCA
EchoLife User Manual 2 Product Overview
7
Hardware specifications
Table 2-3 Hardware specifications
Item Specification
Ethernet ports Providing two Ethernet ports of 10/100 Mbit/s and
full/half duplex
Ethernet polarity can be automatically detected.
Graphic LCD display Pixel: 240x120
Headset interface RJ22 headset jack and 2.5 mm earphone jack
LED LED indicators that can be on in two colors (green
and red)
PoE The build-in automatic detector obtains the PoE
that is based on the IEEE 802.3af standard.
Universal switching Input: 100–240 V AC 50 Hz or 60 Hz
Power adapter Output: +5 V DC, 1200 mA, UL certified
Dimension (W × H × D) 251 mm × 210mm × 78 mm
Weight 1.08 kg
Temperature 0°C to 40°C
Humidity 10% to 90% (non-condensing)
Compliance FCC/CE/CCC/C-Tick
Technical specifications
Table 2-4 Technical specifications of the eSpace 6850
Item Specification
Lines Four straight-through lines.
EchoLife User Manual 2 Product Overview
8
Item Specification
Supporting the SIP 2.0, TCP/UDP/IP, HTTP, HTTPS,
PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP,
ICMP, DNS, DHCP, NTP, TFTP, NTP/SNTP, and
SIMPLE/PRESENCE protocols
Supporting RFC3903, RFC3856, RFC3863, and RFC4235
Supported protocol
Supporting RFC 3428
Up to 50 incoming IM messages can be stored. If more than
50 incoming IM messages are present, the system drops the
latest IM message.
Function keys z Eleven dedicated keys: Hold, SEND, SPEAKER,
Headset Mode, TRNF (transfer), CONF (conference),
MUTE/DEL, DND, INVTERCOM, Phone Book, and
MSG (message)
z Five navigation keys
z Seven multi-purpose keys and four XML
programmable soft keys.
Supporting the upgrade of the NAT-friendly remote
software (through TFTP or HTTP) for the devices that are
deployed behind the firewall or the NAT
Device management
Supporting the address book function
Handset, Hands-free, and headset modes in full duplex
Advanced DSP
Dynamic negotiation of codec and voice payload length
HD Voice
Supporting the G.723.1 (6.3K or 5.3K), G.729A/B, G.711
µ/A, G.726-32K, G.722 (broadband), and iLBC CODECs
In-band and out-of-band DTMF (in audio, RFC2833, or SIP
INFO mode)
Echo Cancellation
Audio features
Supporting the sidetone cancellation, advanced jitter buffer
control, and packet delay and loss concealment.
EchoLife User Manual 2 Product Overview
9
Item Specification
Telephony features Intuitive GUI, download of the phone book (XML), voice
mail indicator, download of custom ring tones
Call holding, call transferring (consultation/blind),
Do-Not-Disturb, call forwarding, call waiting, call waiting
mute, redial, call log, volume control, caller ID display,
multi-party conference call, dialing with a prefix, off-hook
autodial, automatic answer, and dialing.
Supporting manual configuration for static network through
keyboard and LCD, or by logging in to the Web page.
Dynamic network parameters are provided by the DHCP
server.
Supporting NAT traversal by using IETF STUN and
symmetric RTP
Supporting AES-based IP phone configuration file update
Supporting unified IP phone configuration through the
BroadSoft XML Provision server
Supporting 802.1x-based network accessing authentication
Network and
provisioning
Supporting the IEEE 802.1p/q tagging (VLAN) and Layer 3
ToS protocols
Supporting firmware upgrade through TFTP or HTTP and
authentication of configuration files before changing
Software upgrade
Providing the specific URL for users to download
configuration files and upgrade files
Advanced server
features Message waiting indicator light.
Supporting DNS SRV query
Security Supporting DIGEST authentication and encryption by using
MD5, MD5-sess, and SRTP
EchoLife User Manual 3 Installing the eSpace 6850
Installing the eSpace 6850 3
Cable Conn
Figure 3-1 Connecting the eSpace 6850
ections of the eSpace 6850
(1) (2) (3)
(4) (5) (6) (7)
10
EchoLife User Manual 3 Installing the eSpace 6850
11
T 3- of the c
able 1 Description onnectors
No. Connector Description
(1) EXT port A port used to connect an expansion board for increasing
multi-purpose keys. In this way, you can call a user by
pressing one key.
(2) PC port
The port is the 10/100 Mbit/s RJ-45 PC port. You can
use the straight-through cable to connect the PC port.
When using the PC phone, you can configure the port.
(Optional)
(3) LAN port The port is the 10/100 Mbit/s RJ-45 LAN port. You need
to use the straight-through cable to connect the LAN
port to the Ethernet port.The phone supports PoE
(802.3af) power. In this case, you must connect th
to the switch supporting PoE power. e port
(4) Power port 5Vpower port. After the network cable connection
complete, use the special power adapter of the phone to
connect the power port and power to switch on the
is
phone.
(5) Headset port RJ-22 port. If you want to use the headset for
communication, install the headset socket to the port.
(6) Handset port RJ-22 port. If
communication, in
you want to use the headset for
stall the headset socket to the port.
(7) Earphone jack A 2.5 mm jack in convenience of talk with an earphone.
Starting the eSpace 6850
After the eSpace 6850 is powered on, a progress bar is displayed on its screen. This
progress bar disappears after the startup page is accessed.
Safety Compliance
The eSpace 6850 complies with the Federal Communications Commission (FCC),
Compulsory Certification (CCC), and various
ecialized power adapter is compliant with the
the
Confermite Europeenne (CE), China
safety standards. The eSpace 6850 sp
Underwriter Laboratories (UL) standard. Use only the matching power adapter
provided with the package. The manufacturer’s warranty does not cover damages to
phone caused by unsupported power adapters.
EchoLife User Manual 3 Installing the eSpace 6850
12
Warranty of Quality
If you purchased the eSpace 6850 from a distributor, contact the distributor for
replaceme
conta H
(RM n edy the
icy without prior notification.
nt, repair, or refund. If you purchased the product directly from Huawei,
uawei sales and service representatives for a return materials authorization
umber before you return the product. Huawei reserves the right to rem
ct
A)
warranty pol
ca
Use a power adapter provided by the eSpace 6850; otherwise, damages
n be caused to the products and the manufacturer warranty is void.
EchoLife User Manual 4 Configuring the eSpace 6850
13
Configuring the eSpace 6850 4
Configuring the Phone Through the Keypad
To enter the configuration menu, press MENU. View the menu by pressing UP,
DOWN, LEFT, or RIGHT. Press MENU to confirm the selection of a menu item, and
delete an entry by pressing BackSpace. The phone automatically exits the menu when
f-hook. If no keypad operation is performed
ays the standby image.
Tpad
an incoming call comes or the phone is of
wi e minute, th
thin on
able 4-1
e IP phone automatically displ
configuration menu
Key
Menu Configuration Description
Call History d
Displays history records of answered, dialed, missed, transfere
and forwarded calls.
Status Displays the network status, account status, so
hardware version of the p ftware version,
hone.
MAC address, and
Phone Book lated option.
z
peration. Select Cancel & Return
el the added information and return
z
or
quires corresponding configuration of
on the Web page.
Displays the phone book and re
[New Entry]
Add a phone book record.
After the fields such as Name, Family name, Number, and
Acct are set or selected, select Confirm Add and press
MENU to confirm the o
and press MENU to canc
to the previous menu.
[Download Phonebook]
Select Download Phonebook and press MENU. Then the
phone downloads the updated phone book from the TFTP
HTTP server. This re
the download items of the phone book
z [Delete All Entries]
Delete all contacts in the phone book.
EchoLife User Manual 4 Configuring the eSpace 6850
14
Menu Configuration Description
Direct IP call The input field of the destination IP address is provided when
ed. Type the destination IP address such as
ct, press
Direct IP call is select
10.10.10.2, press OK soft key to confirm the operation and send
Cancel soft key to cancel the call and return to
the call; press the
previous menu. If the input information is incorre
to delete it.
BackSpace soft key
D
z
to enable or disable the DND function.
z
set different ring tones.
z
volume. Press LEFT or
n down the volume.
z
z
nges from 0 to 8.
oading a
e the original one. For details on how to
hone eSpace
0&6870 Administrator Manual or contact
z [Display Language]
Choose this menu to select the language.
isplays the preference submenus of a user.
[Do Not Disturb]
Choose this menu
[Ring Tone]
Choose this menu to
[Ring Volume]
Press MENU to hear the selected ring
RIGHT to turn up or tur
[LCD Contrast]
Choose this menu to set the LCD screen contrast.
[LCD Brightness]
Set the LCD brightness of the IP phone in active and idle
states. The value ra
z [Download SCR XML]
Send a request to the HTTP/TFTP server for downl
screen saver to replac
configure this service, see the Huawei IP P
6810&6830&685
the administrator.
z [Erase Custom SCR]
Restore the factory setting for the standby image.
z [Time Settings]
Set the date and time of the IP phone.
Preference
Press LEFT or select Back to return to the main menu.
批注 [ZHJ1]: 前面删除：即时
信息。目前系统不支持。
批注 [ZHJ2]:
EchoLife User Manual 4 Configuring the eSpace 6850
15
Menu Configuration Description
Display the configuration submenus.
z [SIP]
Set the SIP server for each account, including account, SIP
proxy, Outbound proxy, SIP user ID, SIP Auth ID, SIP
password, SIP transport, and Audio CODECs.
z [Upgrade]
Configure the firmware server and the file download server.
Select either TFTP or HTTP to upgrade the firmware or
configure the phone.
z [Factory Reset]
Type the MAC address on back of the phone. Press OK
softkey to restore the factory reset settings. Factory reset
clears all configurations and restores the phone to factory
settings.
z [Layer 2 QoS]
Configure the 802.1Q/VLAN tag and 802.1P priority.
Config
Press LEFT or select Back to return to the main menu.
These items are used for factory testing and not recommended for
users.
z [Audio Loopback]
Speak to the handset. If you hear your voice in the handset,
your audio works well. Press MENU to exit the mode.
z [Diagnostic Mode]
All LEDs are on. Press any key on the keypad to display the
key name on the LCD. Pick up the handset or press MENU to
exit the diagnostic mode.
Factory
Functions
Press LEFT or select Back to return to the main menu.
Network Enable or disable the DHCP protocol. Set the IP address, subnet
mask, and gateway address by using the keypad if the static IP
mode is selected.
Reboot Reboot the device.
Exit Exit the menu.
EchoLife User Manual 4 Configuring the eSpace 6850
16
Configuring the Phone Through Web Browser
The Web server embedded in the eSpace 6850 responds to the HTTP, HTTPS GET, or
POST requests. Embedded HTML pages allow a user to configure the IP phone through
any Web browser such as Microsoft Internet Explorer or Mozilla Firefox.
Accessing the Web Configuration Menu
Connect the phone and computer on a reachable network. Do as follows:
Connect the computer to the same hub or switch as the phone is connected to. In
absence of a hub/switch (or free ports on the hub/switch), connect the computer directly
to the phone by using the PC port on the phone. Make sure that the phone is powered on
and displays the IP address.
To access the Web configuration menu of the phone, do as follows:
Step 1 Start the Web browser on your computer.
Step 2 Enter the IP address of the phone in the address box of the browser. If the
phone is properly connected to a working Internet, the phone will display its
IP address. The format of the address is xxx.xxx.xxx.xxx, in which xxx stands
for a number from 0-255. You can use this number to access the Web
configuration menu. For example, if the phone displays 10.10.10.1, enter
http:// 10.10.10.1 in the address box of the browser.
Step 3 Enter the administrator password(the default password is admin.) to access
the Web configuration menu.
EchoLife User Manual 4 Configuring the eSpace 6850
17
Figure 4-1 Login page
Configuration Page
This section describes the options of Status and Basic Settings on the Web
configuration page.
The functions available for the end user are as follows:
z Status: Display the network status, account status, software version, and MAC
address of the phone.
z Basic Settings: Basic preferences such as date and time settings.
EchoLife User Manual 4 Configuring the eSpace 6850
18
Figure 4-2 Status page
Table 4-2 Device configuration on the Status tab page
Field Description
MAC Address The device ID in the hexadecimal format.
This is an important ID for service provider to solve
problems.
IP Address The IP address of the eSpace 6850.
Part Number The code of a product.
Product Model The product model.
Software Version Information about the current software version. The value
of prog indicates the main version number.
System Up Time The power-on duration since the last reboot.
System Time The current time of the system.
Registered Whether accounts are registered on the related SIP
server(s).
The eSpace 6850 supports six unique SIP accounts.
EchoLife User Manual 4 Configuring the eSpace 6850
Field Description
PPPoE Link Up Whether the PPPoE connection is enabled when the phone
is connected to a DSL modem.
Figure 4-3 Basic setting page
Table 4-3 Description of the basic setting page
Field Description
End User
Password This parameter allows changing the login password of an end
user.
This field is case sensitive with a maximum length of 30
characters.
19
EchoLife User Manual 4 Configuring the eSpace 6850
20
Field Description
IP Address The eSpace 6850 operates in two modes:
z DHCP/PPPoE Mode:
All the field values for the static IP mode are not available
even though they are stored in the Flash memory. The
eSpace 6850 acquires its IP address from the first DHCP
server that the eSpace 6850 detects on its LAN. To use the
PPPoE feature, set the PPPoE account. The eSpace 6850
establishes a PPPoE session if any of the PPPoE fields are
set.
Host Name and Domain Name: The special DHCP options
that are added to the DHCP Discover and DHCP Request
after configuration.
Preferred DNS: The eSpace 6850 uses the DNS server if
Preferred DNS is configured
z Static IP Mode: Configure all of the following fields: IP
address, Subnet Mask, Gateway, Default Router IP
address, DNS Server 1 (primary), and DNS Server 2
(secondary). The fields are set to 0 by default except that the
IP address is set to 192.168.0.160 by default.
802.1X mode This parameter is set to perform the 802.1X authentication
when the IP phone is connected to a switch. You can click
Disable to disable the authentication function, and click
EAP-MD5 to perform the registration authentication.
z Identify
ID used during the 802.1x authentication
z MD5 Password
MD5 password used during the 802.1X authentication
Iine Keys (1-4) This parameter is set for specifying function modes of line keys.
By default, the value of Key Mode is Line, which is used by
common lines. If the value of Key Mode is Shared Line, it
indicates that the BroadSoft SCA functions are enabled and that
accounts scattered in various areas can share the line.
Multi-Purpose
Keys The optional values are Speed Dial, Busy Lamp Field(BLF),
Presence Watacher, eventlist BLF, Speed Dail via active
account, and Dial DTMF.
Each key corresponds to an account, that is, a user number is set
for each key.
EchoLife User Manual 4 Configuring the eSpace 6850
21
Field Description
Time Zone This parameter controls the date and time display according to
the specified time zone. If the DHCP Option 2 is enabled, the
DHCP server overrides and centrally controls the setting of
Time Zone in the phone. The feature functions on the phone
only when you set the NTP server correctly.
LCD Backlight
Brightness This parameter is set for adjusting the LCD brightness of the IP
phone in active and idle states. The value ranges from 0 to 8.
LCD Contrast LCD contrast, The value ranges from 0 to 20.
Time Display
Format The LCD time is displayed in 12-hour or 24-hour format.
Disable in-call
DTMF display The default value is No. If the parameter is set to Yes, the
DTMF digits that are pressed during the call will not be
displayed on the LCD for security reasons.
Disable Missed
Call Backlight The default value is No. By default, the LCD backlight is on
when a missed call exists.
HEADSET Key
Mode Select default answering or dialing mode as the headset mode.
When selecting a default mode, press HEADSET to enter the
headset dialing status. If you press HEADSET when setting
Toggle Headset/Speaker, the headset icon is displayed on the
LCD. In this case, press , you can make a call or answer a
call in Headset mode.
Saving the Configuration Changes
After changing the settings, click Update on the bottom of the page to save the change.
If you want to change an item after submitting the setting, click a tab to access the
configuration page. Then click Reboot to reboot the phone, and all the changes take
effect.
Rebooting the eSpace 6850 Remotely
Click Reboot in the configuration menu to reboot the eSpace 6850 remotely. Wait 60
seconds to log in again.
EchoLife User Manual 5 Using the eSpace 6850
22
Using the eSpace 6850 5
Getting to K
Figure 5-1 Getting to know the keypad
now the Keyboard
T -1 eSpace 6850 able 5 keypad
Key Description
LINE1x ghts.
z Four line keys with dual-color LED indicator li
Each line key supports an independent SIP account.
z The four line keys provide the hands-free feature.
Press the key to display the phone book and a
items. ssociated
TRANSFER Transfer the current call to another number.
CONF Set up a three-party conference call for the caller and callee.
MUTE r your voice). Mute the call (the other party cannot hea
EchoLife User Manual 5 Using the eSpace 6850
23
Key Description
DND Enable or disable the DND function.
HEADSET Dial or answer with the headset.
INTERCOM INTERCOM number. The call
Initiate a call to the specified
is answered automatically.
HOLD , and press the corresponding LINE key Hold the current call
to resume the call.
Press the key to enter the hands-free mode. Press it again to
exit the hands-free mode.
SEN ey to send a call after you have dialed phone
nu
s off-hook, press the key to redial the last
D Press the k
mbers.
Note:
If you do not press SEND, the number will be sent after a
pre-configured time delay.
After the phone i
dialed number.
Press the key to receive voice mails or other messages.
MENU
confirm the operation during
z uration MENU mode when the
phone is in idle mode.
Use as MENU key to
Enter the keypad config
z
keypad configuration.
<0>–<9>,<*>, and ing 26
<#> Standard phone pad: 10 digits, the correspond
alphanumeric letters, and special characters.
So 4 ovide different functions, such
ft keys 1- XML soft keys, which can pr
as BackSpace and Cancel.
Multi-Purpose Keys u can also
configure other functions on the Web page.
Implement functions of Speed Dial, Busy Lamp Field,
Presence Watacher, and Eventlist BLF. Yo
Instructions of Using the Phone
Handset, Speakerphone, and Headset Modes
You can switch the modes among handset, speakerphone, and headset.
EchoLife User Manual 5 Using the eSpace 6850
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z To switch between the handset and speakerphone modes, press SPEAKER, that is,
.
z To switch between the handset and headset modes, press HEADSET.
z To switch between the speakerphone and headset modes, press HEADSET or
SPEAKER, that is, .
Multiple SIP Accounts and Lines
The eSpace 6850 supports four independent SIP accounts. Each SIP account matches
with a SIP server, users, and NAT. Each of the four line keys matches with one SIP
account. In off-hook state, when you press the corresponding LINE key or continuously
press the same LINE key, the phone will switch among the six accounts. If the name of
an account is configured, then the name is displayed on the LCD.
For example, set the account name of the two SIP accounts as VoIP 1 and VoIP 2.
Ensure that each account is activated and registered. When LINE1 is pressed, you will
hear a dial tone and see "VoIP 1" on the LCD. When LINE2 is pressed, you will hear a
dial tone and see "VoIP 2" on the LCD. When LINE1 is pressed, the LCD displays
"VoIP 1." If LINE1 is pressed twice continuously（The setting of LINE1 and LINE2 are
the same）, the LCD displays "VoIP 2" and it indicates that the SIP account 2 VoIP 2 is
used.
z To make a call, select the line you wish to use. You can switch lines before dialing
any number.
z When the phone is idle, press the corresponding key to answer the incoming call
that is designated to an account.
z If the line is occupied, the LED of the next available LINE key blinks to remind
you of an incoming call. This feature should be supported by the SIP server.
Making a Call
Dialing
You can use headset and handset or press to make a phone call.
Step 1 Pick up the handset; or press , or enable the headset. Or press a LINEx
key to activate the speakerphone. The corresponding LED is on.
Step 2 Hear a dial tone. The LED light of the first line (LINE1) LED is on. You can
also select another SIP account by pressing the corresponding LINE key.
Step 3 Enter the phone number and press SEND or Dial soft key.
EchoLife User Manual 5 Using the eSpace 6850
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You can press the LINEx key again to switch the six accounts between
each other. For example, press the LINE1 key to use the account1, press
the LINE1 key again to change it to the account2（The setting of LINE1
and LINE2 are the same）. When the account 2 cannot be registered,
pressing the LINE 2 key will make the account1 in use by default.
Redialing
You can press SEND or the Redial soft key to redial the last dialed phone number. For
the redialed number, the phone will use the same SIP account for dialing the last phone
number.
Dialing Through the Call History
Call a phone number from the phone’s call history. When you dial a call from the
history, the phone uses the same SIP account that is used for this call last time.
Step 1 Press MENU to access the main menu.
Step 2 Select Call History and press MENU to confirm.
Step 3 Select Answered Calls, Dialed Calls, Missed Calls,Transferred Calls or
Forwarded Calls depending on your requirements and press MENU to
confirm.
Step 4 Select a phone number by using arrow keys and press Dial soft key to dial the
number.
Dialing Through the Phone Book
You can call a number through the phone book.
Each entry in the phone book can be assigned with an individual SIP account. The
phone uses the SIP account to make a phone call.
Step 1 Access the phone book by:
z Pressing DOWN.
z Pressing .
z Pressing MENU. Then select Phone book and press MENU.
Step 2 Select a phone number by using arrow keys and press MENU to confirm.
Step 3 Select DIAL and press MENU to dial the number.
EchoLife User Manual 5 Using the eSpace 6850
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Making a Call by Using an IP Address
Direct IP calls allow two phones to talk to each other in a special way without a SIP
proxy. VoIP calls can be made between two phones when:
z Both phones have public IP addresses.
z Both phones obtain the private or public IP addresses on the same LAN or VPN
network.
z Both phones can be connected through a router by using public or private IP
addresses (with a valid port or DMZ).
All the necessary ports on the six phones must be enabled.
To make a direct IP call, do as follows:
Step 1 Press MENU to access the main menu.
Step 2 Select Direct IP Call by using the UP and DOWN keys.
Step 3 Press MENU to confirm.
Step 4 Type the destination IP address.
Step 5 Press the OK soft key to initiate a call.
For example, if the destination IP address is 10.10.10.1, type 10*10*10*1. The * key
represents the dot..
Quick IP Call Mode
Dial an IP address in the same LAN or VPN network by typing the last octet of the IP
address. This simulates a PBX function using the CMSA or CD without a SIP server. In
this mode, the controlled static IP address is recommended.
On the Advanced Settings page, set Use Quick IP-call Mode to Yes. When #xxx is
dialed (The range of x is 0–9 and xxx cannot be larger than 255.), a direct IP call is
initiated as aaa.bbb.ccc.XXX. aaa.bbb.ccc is the local IP address regardless of the
subnet mask. The numbers #xx or #x are also valid.
EchoLife User Manual 5 Using the eSpace 6850
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The following is an example.
z 10.10.10.2 calls 10.10.10.3 — dial #3, followed by SEND.
z 10.10.10.2 calls 10.10.10.23 –– dial #23, followed by SEND.
z 10.10.10.2 calls 10.10.10.123 –– dial #123, followed by SEND.
If the SIP server is configured, a direct IP-IP call still works. If you use the
STUN, the direct IP-IP call also uses the STUN. Set Use Random Port to
No when completing direct IP calls.
Answering a Call
z An incoming call: The phone rings. The corresponding account LINEx blinks. Pick
up the handset, press , enable the headset, or press the blinking LINEx key to
answer the call.
z Multiple incoming calls: The call waiting tone is played. The next available line
will blink in red. Answer an incoming call by pressing the LINEx key.
Do-Not-Disturb
To block all incoming calls, you can enable the Do-Not-Disturb (DND) function. The
phone will not ring when an incoming call comes.
Use either of the following methods to enable DND function:
Method 1: When the phone is in idle mode, press DND to enable the DND function and
press DND again to disable the DND function.
Method 2: Toggle the DND function as follows:
Step 1 Press MENU.
Step 2 Select Preference by pressing the arrow keys, and then press MENU.
Step 3 Select Do Not Disturb by pressing the arrow keys and press MENU.
Step 4 Select Enable DND or Disable DND and press MENU.
Call Waiting/Call Holding
z Hold: Keep a call on hold by pressing HOLD.
z Resume: Resume the call by pressing the corresponding LINEx key with a blinking
LED.
z Multiple calls: Automatically keep an active call on hold by selecting another
available LINEx key or answering another call. If an incoming call comes when all
lines are in use, the call waiting tone (discontinuous tone) is displayed.
EchoLife User Manual 5 Using the eSpace 6850
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Muting
To enable or disable the muting function during a call, press MUTE. Then "LINEx:
MUTE" is displayed on the LCD for the muted call.
Call Transfer
The eSpace 6850 supports both blind and attended (or supervised) transfer:
Blind transfer:
Step 1 Pick up the handset; press , or enable the headset by pressing HEADSET
to establish a conversation.
Step 2 Press TRANSFER for a dial tone.
Step 3 Dial the number of a third party and press SEND to transfer the active call.
Consultation transfer:
To transfer calls by one account, the other one must be unoccupied.
Step 1 Pick up the handset; press , or enable the headset by pressing HEADSET
to establish a conversation.
Step 2 Press another available LINE key for a dial tone.
Step 3 Dial the number of a third party and press SEND.
Step 4 If the call is established, press TRANSFER and select the previous LINE key,
the transfer is finished.
z If the call is not established, press the previous LINE key to return to the
previous conversation.
z If the call is canceled and terminated before the call of the third party is
connected, the eSpace 6850 rings, indicating that a call is held.
To transfer calls across different SIP domains, the VoIP service providers
must support this feature.
EchoLife User Manual 5 Using the eSpace 6850
29
Three-Way Conference Call
eSpace 6850 can host conference calls and support three-way conference calls.
Initiating a Conference Call
Step 1 Pick up the handset, press , or enable the headset by pressing HEADSET
to establish a call.
Step 2 Press another available LINE key to wait for the dial tone. Dial the phone
number of the third party and press SEND. If the call is established, press
CONF to initiate a three-way conference call. If the call is not established,
press LINEx key to resume the previous call.
Step 3 Press the previous LINE key to enable the call to join the conference.
Ending a Conference Call
Press HOLD to pause the conference call and put all parties on hold. If you want to
speak to an individual party, select the corresponding blinking LINEx key.
If the caller hangs up, the other two parties hang up automatically and the conference
ends. If either the second party or the third party hangs up, the rest two parties establish
the two-way conversation.
If both the second party and the third party hang up, the caller will hang up
automatically. In this case, the conference ends.
Voice Messages
A blinking red message waiting indicator (MWI) indicates a message is waiting. This
function takes effective only when the Subscribe for MWI field is set to Yes. The
default value is No. Press the key to retrieve the message. The interactive voice
response (IVR) system prompts the user to retrieve the message. Press a specific
LINEx to retrieve messages for a specific line account.
Each line has a separate voice mail account. Each account requires a voice
mail portal number to be configured through the Voice Mail User id field.
The ways to check voice messages are as follows:
z Press to check the voice message of the primary account.
z Check each line for waiting tone (discontinuous).
EchoLife User Manual 5 Using the eSpace 6850
30
Manager and Secretary Function
After a line of the manager's phone is bound to a line of the secretary's phone, all calls
to the manager will be connected to the secretary's phone at the same time. The
secretary determines whether to transfer the call to the manager.
Assume that manager A's phone has two lines. LINE 1 is bound to LINE 1 of
secretary B's phone, and LINE 2 is a private line. The following describes the
manager and secretary function's process.
For details on how to configure the manager and secretary service, see the
Huawei IP Phone eSpace 6810&6830&6850&6870 Administrator
Manual or contact the administrator.
Step 1 Customer C calls manager A.
The phone of secretary B rings. The LINE 1 indicator on both manager A's
phone and secretary B's phone blinks.
Step 2 Secretary B presses the LINE1 key and answers the call.
Step 3 Secretary B presses the SeizeLine soft key and enters the number of the
manager A's private line to call manager A.
The call between secretary B and customer C is held.
Step 4 Manager A presses the LINE2 key and answers the call from secretary B.
Step 5 Manager A presses the LINE1 key and talks with customer C.
The call between manager A and secretary B is held. If secretary B hangs up,
the call ends.
Step 6 Manager A or customer C hangs up.
The call ends, and the LINE 1 indicator is off.
z eSpace 6850 allows one manager's phone to be bound to a maximum of
two secretaries' phones, and one secretary's phone to be bound to a
maximum of four managers' phones.
z If two secretaries serve a manager, only one secretary answers the call
and transfers it to the manager.
BLF Function
After the BLF function is enabled for eSpace 6850, you can press the corresponding
EchoLife User Manual 5 Using the eSpace 6850
31
nitored phone. You can press this key to directly
make a call
DSS key to check the status of the mo
to the specified number.
For details on how to configure the BLF service, see the Huawei IP Phon
eSpace 6810&6 e
830&6850&6870 Administrator Manual or contact the
administrator.
A user assigns the BLF function to a DSS key on phone A, and configures phone B as
the monitored phone. The mapping between the phone B status and the BLF key on
z When phone A failed to detect the phone B status, the BLF key is off.
phone A is as follows:
z When phone B is idle, the BLF key is steady green.
z When phone B is ringing, the BLF key is blinking red.
z When phone B is in a conversation, the BLF key is steady on.
EchoLife User Manual 6 Restoring Factory Default Settings
32
Restoring Factory Default Settings 6
Restoring the factory default settings can clear all configuration informat
about the eSpace 6850. Back up or print all the settings before you resto
factory default settings. Huawei is not
ion
re
responsible for parameter loss or
ider due to the operation of
failier to connect to your VoIP service prov
restoring the factory default settings.
To rest e the factory default settings, do as follows:
Press MEN
or
Step 1 U to access the keypad configuration UI menu, and select Config.
the MAC address that is printed on the bottom of the sticker by using the
ess the 2 key twice and A is displayed on the LCD.)
ess the 3 key twice and D is displayed on the LCD.)
For exampl
displays
Press MENU to access submenus, and select Factory Reset. For details, see
Table 4-1.
Step 2 Type
following rules:
z0–9: 0–9
z A: 22 (Pr
z B: 222
z C: 2222
z D: 33 (Pr
z E: 333
z F: 3333
e, if the MAC address is 0018820E3956, type 00188203333956. The LCD
the entered MAC address 0018820E3956.
press RIGHT to move th
another 2.
If digits are duplicate in the MAC address, for example, 22, you need to
e cursor or wait for four seconds for typing
Step 3 Press the OK soft key.
EchoLife User Manual 7 FAQs
33
7 FAQs
Question: What codecs are supported by the eSpace 6850?
Answer:The eSpace 6850 supports a wide range of codecs: G711 a/µ, G72
G726-32k, G722 (broadband), GSM, and iLBC. 9, G723.1,
Question: How many VoIP accounts are supported on the eSpace 6850?
Answer:The eSpace 6850 IP phone support
accounts can be on the same server or differ
s six different SIP (VoIP) accounts. These
ent servers of different service providers.
Question: How to reject an incoming call?
Answer:Press Reject softkey when receiving an incoming call or press DND to enable
the DND function when the phone is idle. The call is rejected and forwarded to your
voice mailbox if you configure the voice mailbox.
mpliance
FCC Rules. Operation is
(2) this
ing
mpliance could void the user's authority to operate
e equipment.
Co
This device complies with part 15 of the
subject to the following two conditions:
(1) This device may not cause harmful interference, and
device must accept any interference received, includ
interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party
responsible for co
th
EchoLife User Manual 7 FAQs
34
d
ment, placed in a
s.
owever, there is no
ollowing measures:
n a circuit different from
sult the dealer or an experienced radio/TV technician for
lp.
FCC 15.105 Class B
(b) For a Class B digital device or peripheral, the instructions furnishe
the user shall include the following or similar state
prominent location in the text of the manual:
Note: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the FCC Rule
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. H
guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the f
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet o
that to which the receiver is connected.
—Con
he
HUAWEI TECHNOLOGIES CO., LTD.
Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China
www.huawei.com
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