Hughes Network Systems HNS9101 Satellite IP Modem User Manual Regional BGAN Satellite IP Modem

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Date Submitted	2003-02-10 00:00:00
Date Available	2003-02-10 00:00:00
Creation Date	2002-10-18 15:04:11
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Document Title	Regional BGAN Satellite IP Modem
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User Manual
Satellite IP Modem
Copyright  2002 Hughes Network Systems, Inc.,
A wholly owned subsidiary of Hughes Electronics Corporation
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, Inc., a wholly owned subsidiary of Hughes Electronics Corporation. No part of this
publication may be reproduced in any form or by any means without the written permission of
Hughes Network Systems, Inc., 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, Inc., has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, Inc., shall not be
liable for errors contained herein. The information in this document is subject to change
without notice. Hughes Network Systems, Inc. makes no warranty of any kind with regard to
this material, including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose.
Trademarks
All trademarks, marks, names, or product names referenced in this publication are the property
of their respective owners, and Hughes Network Systems, Inc. neither endorses nor otherwise
sponsors any such products or services referred to herein.
HUGHES and Hughes Network Systems are trademarks of Hughes Electronics Corporation.
Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Hughes Network
Systems under license.
INMARSAT is a trademark of the International Mobile Satellite Organisation. The Inmarsat
LOGO and the trademark BGAN are trademarks of Inmarsat (IP) Company Limited. All
trademarks are licensed to Inmarsat Limited.
SAFETY INFORMATION
For your safety and protection, read this entire operations manual before you
attempt to use the Regional BGAN Satellite IP Modem. In particular, read this
safety section carefully. Keep this safety information where you can refer to it if
necessary.
WARNING SYMBOLS USED IN THIS MANUAL
This section introduces the various types of warnings used in this document to alert
you to possible safety hazards.
WARNING
Potential radio Frequency (RF) hazard. Where you see this alert
symbol and WARNING heading, strictly follow the warning
instructions to avoid injury to eyes or other personal injury.
WARNING
Where you see this alert symbol and WARNING heading, strictly
follow the warning instructions to avoid personal injury.
DANGER
Electric shock hazard: Where you see this alert symbol and
DANGER heading, strictly follow the warning instructions to avoid
electric shock injury or death.
WARNINGS FOR THE SATELLITE IP MODEM
Do not stand in front of the Antenna.
This device emits radio frequency energy when in the transmit mode. To
avoid injury, do not place head or other body parts in front of the
satellite antenna when system is operational. Maintain a distance of one
meter away from the front of the Satellite IP Modem’s antenna.
Properly ground the Antenna
Failure to properly ground the optional external antenna may result in
severe personal injury or death. Do not attempt to ground the optional
external antenna unless you have the skills to do so in accordance with
local electrical codes.
Regional BGAN Satellite IP Modem User Manual
Do not operate during Electrical Storms
Operation of the Satellite IP Modem during electrical storms may result in
severe personal injury or death. Disconnect the Satellite IP Modem from
computer and store unit indoors if lightning is anticipated in the area of
operation.
General
Handle your Satellite IP Modem with care. The enclosure is weather
resistant per IEC 60529 IP44; however do not submerge the unit or
expose it to severe rain storms. Avoid exposing your Satellite IP Modem
to extreme hot or cold temperatures. The operating temperature range
of the Satellite IP Modem is -10ºC to +55ºC.
Avoid placing your Satellite IP Modem close to cigarettes, open flames or
any source of heat.
Changes or modifications to the Satellite IP Modem not expressly
approved by Hughes Network Systems could void your authority to
operate this equipment.
Only use a soft damp cloth to clean your Satellite IP Modem.
To avoid impaired Modem performance, please ensure your Satellite IP
Modem’s antenna is not damaged or covered with foreign material like
paint or labelling.
When inserting the SIM, do not bend the SIM or damage the contacts in
any way. When connecting the interface cables, do not use excessive
force.
In the vicinity of blasting work and in explosive environments
Never use the Satellite IP Modem where blasting work is in progress.
Observe all restrictions and follow any regulations or rules. Areas with a
potentially explosive environment are often, but not always, clearly
marked. Do not use the Satellite IP Modem while at a petrol filling station.
Do not use near fuel or chemicals.
Qualified service
Do not attempt to disassemble your Satellite IP Modem. The Satellite IP
Modem does not contain consumer serviceable components. Only
qualified service personnel may install or repair equipment.
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Regional BGAN Satellite IP Modem User Manual
Batteries and accessories
Use approved batteries (HNS P/N 3003082-0001) and accessories only.
Use of non-approved accessories may result in loss of performance,
damage to the Satellite IP Modem, fire, electric shock or injury.
AC Mains power adapter (FRIWO Model SDA5012) is for indoor use
only. It has an indoor operating temperature range of -10ºC to +55ºC and
provides an output voltage of 12 VDC.
The storage capability of the battery decreases when operated
below -10ºC. If the battery is charged at too high a temperature, the
battery light will flash red.
Connecting devices
Never connect incompatible products. When connecting the Satellite IP
Modem to any other device, read the device’s User Manual for detailed
safety instructions.
Pacemakers
The various brands and models of cardiac pacemakers available exhibit a
wide range of immunity levels to radio signals. Therefore, people who
wear a cardiac pacemaker and who want to use a Satellite IP Modem
should seek the advice of their cardiologist. If, as a pacemaker user, you
are still concerned about interaction with the Satellite IP Modem, we
suggest you follow these guidelines:
Maintain a distance of 15 cm between the Satellite IP Modem and your
pacemaker;
Maintain a distance of one meter away from the front of the Satellite IP
Modem’s antenna;
Refer to your pacemaker product literature for information on your
particular device.
If you have any reason to suspect that interference is taking place, turn off
your Satellite IP Modem immediately!
Regional BGAN Satellite IP Modem User Manual
iii
Hearing aids
Most new models of hearing aids are immune to radio frequency
interference from Satellite IP Modems that are more than 2 metres
away. Many types of older hearing aids may be susceptible to
interference, making it very difficult to use them near a Satellite IP
Modem. Should interference be experienced, maintain additional
separation between you and the Satellite IP Modem.
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Regional BGAN Satellite IP Modem User Manual
TABLE OF CONTENTS
SAFETY INFORMATION ............................................................................... I
WARNING SYMBOLS USED IN THIS MANUAL ........................................................................ I
WARNINGS FOR THE SATELLITE IP MODEM .......................................................................... I
TABLE OF CONTENTS ................................................................................V
INTRODUCTION ........................................................................................... 1
COVERAGE ............................................................................................................................... 1
FIRST TIME SETUP........................................................................................ 2
UNPACKING ............................................................................................................................2
MINIMUM SYSTEM REQUIREMENTS AND SOFTWARE INSTALLATION ..................................3
Satellite IP Modem Software Installation................................................................................... 4
LAUNCH PAD -- QUICKSTART WIZARD ..............................................................................5
QuickStart Wizard Overview ........................................................................................................ 5
Step 1: Unpack the Satellite IP Modem .................................................................................... 6
Step 2: Unpack the Satellite IP Modem – Power ................................................................... 6
Step 3: Connecting the Satellite IP Modem to your PC ......................................................... 7
Step 4: Connecting Using USB ..................................................................................................... 7
Step 4: Connecting Using Ethernet ............................................................................................. 8
Step 4: Connecting Using Bluetooth............................................................................................ 8
Step 5: GPS Location....................................................................................................................... 9
Step 6: Rough Pointing to Satellite .............................................................................................. 9
Step 7: Rough Pointing to Satellite ........................................................................................... 10
Step 8: Rough Pointing to the Satellite − Compass Direction........................................... 10
Step 9: Rough Pointing to the Satellite – Antenna Angle ................................................... 11
Step 10: Fine Pointing to the Satellite ..................................................................................... 11
Step 11: Fine Pointing to the Satellite ..................................................................................... 12
Step 12: Exiting Pointing Mode................................................................................................. 12
QUICK REFERENCE .................................................................................... 13
GLOBAL POSITIONING SYSTEM OPERATION ......................................................................13
Stored GPS Location ..................................................................................................................... 13
ANTENNA POINTING............................................................................................................14
CONTROLS AND INDICATORS .............................................................................................15
Power Button .................................................................................................................................. 15
Power Light...................................................................................................................................... 15
Select Button .................................................................................................................................. 16
Interface Lights .............................................................................................................................. 16
Battery Light ................................................................................................................................... 16
Satellite IP Modem Antenna Protractor .................................................................................. 17
Compass .......................................................................................................................................... 17
Regional BGAN Satellite IP Modem User Manual
LAUNCH PAD ........................................................................................................................18
View QuickStart Wizard ............................................................................................................. 18
Launch Control Pad ...................................................................................................................... 18
Upgrade Satellite IP Modem...................................................................................................... 18
View Documentation .................................................................................................................... 18
Exit .................................................................................................................................................... 18
CONTROL PAD .....................................................................................................................19
Pointing............................................................................................................................................. 19
Security Management.................................................................................................................. 20
Home................................................................................................................................................ 21
Status Window............................................................................................................................... 22
Fault Status: Any current system faults or errors. Network Settings............................... 23
Change Service Provider Login Information ........................................................................... 24
Advanced Settings ......................................................................................................................... 24
Bluetooth ......................................................................................................................................... 25
Bluetooth Passkey ......................................................................................................................... 26
Properties......................................................................................................................................... 26
Restore Factory Defaults............................................................................................................. 26
UPGRADE SATELLITE IP MODEM ..........................................................................................27
Upgrading Software...................................................................................................................... 27
No Local Copy Present ................................................................................................................ 27
Local Copy Present........................................................................................................................ 27
TROUBLESHOOTING ................................................................................ 29
GENERAL TROUBLESHOOTING ............................................................................................29
FAULT CODES........................................................................................................................34
GLOSSARY.................................................................................................... 43
INDEX ............................................................................................................ 47
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Regional BGAN Satellite IP Modem User Manual
INTRODUCTION
Your Inmarsat Regional BGAN Satellite IP Modem provides portable, high-speed data
communications via satellite. Using “Always On” technology you can remain
connected to the Internet while only sending or receiving the data that you need at
speeds of up to 144kbits/s, just as if you were sitting at your office desk. The Satellite
IP Modem works with your computer using one of three common networking
connections: Universal Serial Bus (USB), Ethernet or Bluetooth™ wireless technology.
While the Satellite IP Modem is very similar to other wireless data modems that you
may be familiar with, there are a few important operating differences to note. Please
read this user manual carefully to understand all the aspects of operating your Satellite
IP Modem.
COVERAGE
Regional BGAN Coverage Area
The coverage map shows the region where satellite coverage is possible and indicates
the general direction of the satellite relative to your position on the ground. Note
that the actual ability to get Regional BGAN service in this coverage area is dependent
upon a variety of factors, including licensing conditions, and the figure does not
represent a guarantee of service in any particular location (contact your Service
Provider for the latest information on service coverage). At some point in the future,
Inmarsat plans to make this service globally available. At that time you will be able to
obtain an upgrade kit for your Satellite IP Modem to allow it to access multiple
satellites around the world.
Regional BGAN Satellite IP Modem User Manual
FIRST TIME SETUP
This section guides you through the process of setting up and configuring your
Satellite IP Modem for the first time. The steps presented should be followed in the
order given. When you are finished, your computer and Modem will both be set up
and ready to use.
Regional BGAN Satellite IP Modem
UNPACKING
Unpack the modem and accessory box items.
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Regional BGAN Satellite IP Modem
AC Mains Power Adapter and cable (100 – 240 VAC)
Rechargeable Lithium Ion Battery pack
USB cable
Ethernet cable
Installation CD
User Manual (this document)
Tie-down Clips
Your Service Provider will supply a Subscriber Identification Module (SIM) and Modem
configuration instructions – you will need those to access the network.
Regional BGAN Satellite IP Modem User Manual
MINIMUM SYSTEM REQUIREMENTS AND SOFTWARE
INSTALLATION
; You must have a desktop or laptop Personal Computer (PC) running one of the
following supported versions of the Windows® operating system:
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Windows® NT 4.0 (service pack 3)
Windows 98 second edition
Windows 2000
Windows ME
Windows XP
; Your PC must have a CD-ROM drive in order to run the software installation
programme.
; The computer must also have one of the following supported Internet browsers. If
you do not currently have a browser, the installation process will allow you to install
one.
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Microsoft Internet Explorer version 5.5 or later. Java Runtime
Environment (JRE) 1.4.1 or later must be installed (this will be installed for
you by the installation CD).
Netscape Communicator version 7.0 or later. Java must be active.
; Your PC must support one of the following interfaces:
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Universal Serial Bus (USB)
Ethernet (RJ45)
Bluetooth™ wireless technology running the IP protocol
Notes
You must disconnect any existing LAN connections on your PC
before proceeding with installation. This avoids any conflict with the
network configuration that you are setting up for the Satellite IP
Modem.
You must verify that the proxy server settings in your browser are
disabled. For Microsoft Internet Explorer, select Tools / Internet
Options / Connections / LAN Settings and uncheck the box labeled
‘Use a proxy server for your LAN’. For Netscape, go to Advanced
Preferences and select ‘Direct connection to the Internet’. When
complete please close your browser. DO NOT FORGET YOU
MAY NEED TO RECHECK THIS BOX ON RETURN TO YOUR
OTHER INTERNET CONNECTION.
Regional BGAN Satellite IP Modem User Manual
;
Notes
The USB and Bluetooth interfaces are not supported with Windows
NT.
The Bluetooth control software on your computer must allow the
direct entry of DNS information. Please consult your Bluetooth
device vendor to confirm that DNS entry is possible with your device.
SATELLITE IP MODEM SOFTWARE INSTALLATION
Insert the installation CD into your PC’s CD-ROM drive to initiate the software
installation. If the programme does not automatically begin, use your Windows®
Explorer utility to find setup.exe on the installation CD. Double-click that
programme to start the installation process. Follow the steps provided by the
Installation Wizard.
The following figure illustrates the final screen of the Installation Wizard:
Finish Installation Screen
If you are ready to start working with your Satellite IP Modem, leave the Start the
Launch Pad option enabled. Just click on the Finish button to complete the
software installation and begin the next phase of setting up your Satellite IP Modem. If
you wish to defer this activity until later, uncheck this option and click on the Finish
button. You will find a Satellite IP Modem icon on your Windows desktop that
allows you to start the next phase of setup whenever you are ready.
Regional BGAN Satellite IP Modem User Manual
LAUNCH PAD -- QUICKSTART WIZARD
Desktop Icon
The Satellite IP Modem Launch Pad menu is displayed once
you complete the installation steps and click the Installation
Wizard Finish button with Start the Launch Pad enabled.
Alternately, the Launch Pad can be started by double-clicking
on the Satellite IP Modem desktop icon.
Choose View QuickStart Wizard from the Launch Pad menu. This option leads
you through the steps necessary to connect your Satellite IP Modem with the
Regional BGAN network. Note that you will need to follow the configuration
instructions supplied by your Service Provider (supplier of your SIM) to ensure that
you have the correct configuration information.
Launch Pad Screen
QUICKSTART WIZARD OVERVIEW
There are 12 basic steps to getting your Modem up and running:
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Step 1: Unpack the Satellite IP Modem
Step 2: Unpack the Satellite IP Modem – Power
Step 3: Connecting the Satellite IP Modem to your PC
Step 4: Connecting Using USB, Ethernet or Bluetooth
Step 5: GPS Location
Step 6: Rough Pointing to Satellite
Step 7: Rough Pointing to Satellite
Step 8: Rough Pointing to the Satellite − Compass Direction
Step 9: Rough Pointing to the Satellite – Antenna Angle
Step 10: Fine Pointing to the Satellite
Step 11: Fine Pointing to the Satellite
Step 12: Exiting Pointing Mode
Regional BGAN Satellite IP Modem User Manual
STEP 1: UNPACK THE SATELLITE IP MODEM
1.
Unpack the modem and accessories. Battery,
AC mains power adapter, USB and Ethernet
cables are included with the modem.
2.
Your service provider will have provided a
SIM and configuration instructions separately.
3.
Insert SIM in SIM holder, then insert the SIM holder into
the modem as shown below.
STEP 2: UNPACK THE SATELLITE IP MODEM – POWER
1.
Insert Battery after the SIM has been installed.
2.
Plug in Power cable and charge the battery for 3 hours.
Regional BGAN Satellite IP Modem User Manual
STEP 3: CONNECTING THE SATELLITE IP MODEM TO YOUR PC
1.
Place Satellite IP Modem outside on a flat surface
with a clear view of the sky.
2.
Power up Satellite IP Modem by pressing the
Power button.
3.
Choose one of the following options to connect
your PC to the Satellite IP Modem:
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USB
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Ethernet
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Bluetooth
IMPORTANT: You must disconnect any existing
LAN connections on your PC before proceeding with
installation. You must verify that the proxy server
settings in your browser are disabled. For Microsoft
Internet Explorer, select Tools / Internet Options / Connections / LAN Settings and
uncheck the box labelled 'Use a proxy server for your LAN'. For Netscape, go to
Advanced Preferences and select 'Direct connection to the Internet'. When complete
please close your browser. DO NOT FORGET YOU MAY NEED TO RECHECK
THIS BOX ON RETURN TO YOUR OTHER INTERNET CONNECTION.
STEP 4: CONNECTING USING USB
1.
Connect the white USB cable to your computer, and
insert the other end of the connector into the
Satellite IP Modem.
2.
To check the active interface, press and hold the
SELECT button for a few seconds. If the USB light
flashes red then USB is already selected. If not, press
the SELECT button once or twice as needed to
change the selection to USB. After a short pause, the
Satellite IP Modem will restart with the USB
interface selected. If the Satellite IP Modem is under
battery power it will power down; press and hold
power button to reapply power.
Note: When plugging in the USB cable for the first time, you will see Windows
installing a new driver for the device.
Regional BGAN Satellite IP Modem User Manual
STEP 4: CONNECTING USING ETHERNET
1.
Connect the blue Ethernet cable to your laptop’s
network interface and insert the other end of the
connector into the Satellite IP Modem.
2.
To check the active interface, press and hold the
SELECT button for a few seconds. If the Ethernet
light flashes red then Ethernet is already selected.
If not, press the SELECT button once or twice as
needed to change the selection to Ethernet. After a
short pause, the Satellite IP Modem will restart with
the Ethernet interface selected. If the Satellite IP
Modem is under battery power it will power down;
press and hold power button to reapply power.
STEP 4: CONNECTING USING BLUETOOTH
1.
To check the active interface, press and hold the
SELECT button for a few seconds. If the Bluetooth
light flashes red then Bluetooth is already selected.
If not, press the SELECT button once or twice as
needed to change the selection to Bluetooth. After
a short pause, the Satellite IP Modem will restart
with the Bluetooth interface selected. If the
Satellite IP Modem is under battery power it will
power down; press and hold power button to
reapply power.
2.
Place your Bluetooth enabled PC in proximity to
the Satellite IP Modem so the PC can bond to it.
Use the factory default Bluetooth passkey “blue” when prompted for it by the
Bluetooth control application on your PC.
3.
Enter into the Bluetooth control application the DNS values from the
configuration instructions given to you by your service provider. This must be
done even if those values are already entered into the Satellite IP Modem
previously. You may need to consult with your PC’s Bluetooth Device vendor
regarding how DNS values can be entered into their Bluetooth Control
application.
Regional BGAN Satellite IP Modem User Manual
STEP 5: GPS LOCATION
1.
The Satellite IP Modem is now attempting to locate itself using GPS. This may
take up to five minutes. It is important that the Satellite IP Modem is placed away
from buildings, trees and other obstacles that might block a clear view of the sky.
Wait – Power light alternating
red / amber
2.
Proceed – Power light
alternating green / amber
When the power light changes from a red/amber flash to an amber/green flash
proceed to the next step. If the power light is solid green or flashing green, the
Satellite IP Modem is not in antenna pointing mode. Turn the Satellite IP Modem
off and then back on.
STEP 6: ROUGH POINTING TO SATELLITE
1.
The Satellite IP Modem
is controlled through a
web browser interface
called the Control Pad.
To activate the Control
Pad, click the ‘Launch
Control Pad’ button.
This will launch your
browser with the
correct page setting to
access the Control Pad.
IMPORTANT: Before launching the Control Pad, you must verify that the
proxy server settings in your browser are disabled. For Microsoft Internet
Explorer, go to LAN Settings under the Connections tab and uncheck the box
next to ‘Use a proxy server for your LAN’. For Netscape, go to Advanced
Preferences and select ‘Direct connection to the Internet’.
2.
If you have PIN security enabled on your SIM, you will be prompted to enter
your PIN before proceeding.
Regional BGAN Satellite IP Modem User Manual
HINT: Once you are familiar with the operation of the Satellite IP Modem you
can go directly to the Control Pad by clicking “Launch Control Pad” on the
Launch Pad window where you started this wizard.
STEP 7: ROUGH POINTING TO SATELLITE
Note: You must have a valid GPS location for the compass direction and
Antenna Angle to be displayed. If the GPS is not valid, go back to step 5 and allow the
Satellite IP Modem to obtain a GPS location.
1.
Note the Compass Direction and Antenna Angle from the Control Pad interface
as shown above; these will be used to assist you in roughly pointing the Satellite
IP Modem antenna towards the satellite. Rough pointing consists of determining
the rough direction and elevation angle that the antenna needs to “see” the
Regional BGAN Satellite.
STEP 8: ROUGH POINTING TO THE SATELLITE − COMPASS DIRECTION
1.
Look at the Control Pad Pointing display and determine the Compass Direction
needed for the antenna. Rotate the Satellite IP Modem left and right to the
correct compass direction.
Rotate left and right
Following are sample compass directions.
South
10
Southwest
Southeast
Regional BGAN Satellite IP Modem User Manual
STEP 9: ROUGH POINTING TO THE SATELLITE – ANTENNA ANGLE
The Protractor should match the number off of the Control Pad as shown in the
sample to the right.
1.
Look at the Control Pad Pointing display and
determine the elevation angle needed for the
antenna. Tilt antenna up and down to the correct
antenna angle.
2.
The small arrow on the Satellite IP Modem
Protractor should point to the number that was
read off the Control Pad.
STEP 10: FINE POINTING TO THE SATELLITE
IMPORTANT: The reliability and speed of your connection to the network
will be adversely impacted unless the antenna is correctly pointed towards the
satellite. Please follow these directions closely so that your Satellite IP Modem is
optimally pointed.
Pointing Interface
Use the Control Pad to optimally fine point the antenna. The Control Pad pointing
screen has a signal strength bar graph and numeric value to assist in accurate antenna
pointing. The orange peak-hold bar at the end of the blue bar identifies the highest
signal strength measured during antenna pointing and will help you optimize the
pointing direction.
Signal Strength Bar Graph
Note: The power light must be flashing red/amber or amber/green. If this is not
the case, turn the Satellite IP Modem off and then back on to re-enter the
pointing display.
Regional BGAN Satellite IP Modem User Manual
11
STEP 11: FINE POINTING TO THE SATELLITE
1.
2.
To find the optimal antenna pointing
direction, rotate the Satellite IP Modem
slowly left and right a small amount. Find the
centre peak of the signal strength using one
of the methods described on the prior pages.
Once a peak has been found, keep the
Satellite IP Modem pointing in that direction.
Rotate left and right
slowly
To find the optimal antenna pointing
elevation, tilt the antenna slowly up and down
a small amount. Find the centre peak of the
signal strength using one of the methods
described on the prior page. Once a peak has
been found keep the Satellite IP Modem
antenna at that angle.
Tilt antenna up and
down
STEP 12: EXITING POINTING MODE
1.
Your antenna is now optimally pointed. Exit the pointing mode by selecting the
“Exit pointing” option on your Control Pad.
2.
Your service provider may have supplied additional instructions for configuring
your Satellite IP Modem along with your SIM card. If provided, please refer to the
configuration instructions and make the required changes now. If you are unable
to successfully connect to the Internet, please see the troubleshooting section of
the Regional BGAN Satellite IP Modem User Manual.
3.
Congratulations your modem is successfully connected.
12
Regional BGAN Satellite IP Modem User Manual
QUICK REFERENCE
This section serves as a reference guide, identifying the key operational aspects of
using the Regional BGAN system, the Controls and Indicators on the Satellite IP
Modem and the functions of the Launch Pad software.
GLOBAL POSITIONING SYSTEM OPERATION
Your Satellite IP Modem contains an integrated Global Positioning System (GPS)
receiver that is used to provide location information to the Regional BGAN system.
GPS location information is required for system access and the reception of a new
GPS location is attempted automatically every time the Satellite IP Modem is powered
on.
For optimum GPS signal reception, make sure the Satellite IP Modem is positioned in
a roughly horizontal placement with the lid closed. Since GPS receivers must “see” a
large part of the sky without obstructions from buildings, mountains or trees, it may
be necessary to take your Satellite IP Modem out to a clear space to obtain a new
GPS location. It may be possible to obtain a new GPS location in a less favourable
circumstance, but the time to completion may be longer.
Once updated, the Satellite IP Modem remembers your location so the unit can be
relocated to a more convenient working area, such as inside a building by a window
facing toward the satellite.
Once you have established a session on the Regional BGAN system you will not need
another GPS location while you remain connected in the “Always On” condition. This
is convenient if you intend to operate from one location for an extended period of
time since there is no need to move the Satellite IP Modem to refresh the GPS
receiver. Also, your stored GPS location remains good for a period of time (consult
with your service provider for this information) even if you power down and move a
short distance between sessions. When you believe this is the case, simply skip the
GPS location step and complete the Regional BGAN satellite pointing operation prior
to going directly onto the network. Be sure to carefully point your unit after every
time it is moved.
STORED GPS LOCATION
The most recent GPS location is stored in the Satellite IP Modem even when
powered down. Upon power up, if this stored GPS location is available the display
indicates “Using Stored Location.” Even so, the Satellite IP Modem will attempt to
update this GPS location since the Regional BGAN system will only allow access if
your GPS location is not too old. If the Satellite IP Modem is able to update the GPS
location, the status changes from “Stored” to “Valid.” GPS location is shown as
“Invalid” only under special circumstances when the stored information has been
erased. In any case, you may wish to attempt network access to see if service will be
granted.
Regional BGAN Satellite IP Modem User Manual
13
ANTENNA POINTING
Establishing a new connection requires the careful orientation of the Satellite IP
Modem towards the Regional BGAN Satellite. The more precise this alignment, the
faster your data will be able to travel over the network. To ensure precise alignment,
the pointing operation is divided into a rough pointing operation followed by a fine
pointing operation.
To assist in rough Satellite IP Modem orientation, the stored GPS location is used to
obtain your location relative to the satellite. Using this geographic location data,
direction and elevation angle information is supplied to you on your computer’s
display. You can use this information in conjunction with the Satellite IP Modem’s
compass and elevation angle scale to obtain an initial orientation towards the satellite.
Once you have done this, station yourself
with your Satellite IP Modem’s “lid” (the
antenna) opened away from you (like the
display screen of a laptop computer) and
look out and over it to ensure that
nothing but open sky is between the
Modem’s lid and the Regional BGAN
Satellite. If the view is blocked by trees,
mountains, buildings or similar objects
then you must relocate the Satellite IP
Modem. This manipulation is called the
Rough Pointing procedure.
Do not stand in front of the Antenna
The Satellite IP Modem emits radio frequency energy when in the
transmit mode. To avoid injury, do not place head or other body parts in
front of the antenna when system is operational.
Once you have completed rough pointing, the connection can be “tuned” using the
fine pointing procedure. The tuning consists of small changes in direction (rotation of
the modem) and small changes in elevation angle (small up and down movement of
the modem’s lid). Signal meters are located on the modem and computer display; you
can use either one to maximize your signal strength. Finding the maximum for both
the direction and elevation angle settings ensures the best performance from your
modem.
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Regional BGAN Satellite IP Modem User Manual
CONTROLS AND INDICATORS
The figures below illustrate where the Control Buttons and Lights are located on the
Satellite IP Modem and the functions of each.
POWER BUTTON
The Power Button turns the Satellite IP Modem power on and off. To turn on the
Regional BGAN Satellite IP Modem, push the Power button down until the Power
Light illuminates. To turn off the Satellite IP Modem, push the Power button down
until the Power Light darkens (at least two seconds). The Modem will shut off a few
seconds later.
When the Satellite IP Modem is first connected to AC Mains power, the Modem will
power on immediately. Note that when the Satellite IP Modem is attached to AC
Mains power, the Modem still supports battery charging while the Modem is turned
off.
POWER LIGHT
When the Satellite IP Modem is powered down, the Power Light is off.
Normal Operational Mode: The Power Light is green if the Modem is running on
AC Mains power and flashing green if the Modem is on battery power.
Pointing Mode: The Power Light displays as one of two “switching colour” states
related to GPS acquisition. If the Light is switching between red and amber, then the
Regional BGAN Satellite IP Modem User Manual
15
GPS location has not been updated since power up. If the Light is switching
between amber and green, then the GPS location has been updated since
power up.
In any mode, if the Power Light is flashing red, there is a fault or error in the
Satellite IP Modem.
SELECT BUTTON
The Select Button controls the selection of the interface between your computer and
the Satellite IP Modem.
All Operational Modes: Pressing and holding this button down for two seconds
will display the current selected interface and battery state. Pressing this button again
changes from the active interface to the next one, cycling through Universal Serial Bus
(USB), Ethernet, and Bluetooth until you have made the desired selection (indicated
by the illumination of the selected interface Light).
Once you have selected the new interface, the Modem will shut itself off after
approximately three seconds. If AC Mains is connected to the Modem, it will restart
itself. If the Modem is under battery power, you will need to restart the modem by
pressing the Power Button
INTERFACE LIGHTS
The USB, Ethernet, and Bluetooth Lights indicate the state of the currently-active
interface.
Normal Operational Mode: Only the Light of the selected, active interface is lit. If
the Interface Light is green, the Satellite IP Modem is properly connected to the
Regional BGAN network. If the Interface Light is amber, the appropriate interface
has been selected but a connection to the network has not yet been established. If the
Interface Light is flashing red, there is a fault or error in the Satellite IP Modem.
Pointing Mode: In this mode, all Interface Lights are lit and used as a bar graph to
indicate relative signal strength. The Lights turn from red (poor signal strength) to
amber (better signal strength) to green (best signal strength) as the antenna is
manipulated to get the optimum signal.
BATTERY LIGHT
The Battery Light is off when the Satellite IP Modem is powered down.
Normal Operational Mode: If the Battery Light is flashing amber, the Satellite IP
Modem is powered on and not connected to AC mains power. If the Light is flashing
green, the Modem is connected to AC mains power and the battery is charging. If
the Light is green, the Modem is connected to AC mains power and the battery is
fully charged. If the Light is flashing red, the battery is low and is not charging.
Pointing Mode: In this mode, the Battery Light is lit along with the interface lights to
be used as a bar graph to indicate relative signal strength. The Light turns from red
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Regional BGAN Satellite IP Modem User Manual
(poor signal strength) to amber (better signal strength) to green (best signal
strength) as the antenna is manipulated to get the optimum signal.
When the Satellite IP Modem is on battery power (no AC Mains) the
Power, Interface, and Battery Lights will flash to conserve power.
Note
SATELLITE IP MODEM ANTENNA PROTRACTOR
When you are positioning the antenna during the
Antenna Pointing process, the protractor provides
the current angle of the antenna so that you can
adjust it to the Antenna Angle specified on the
pointing screen.
COMPASS
Reference the compass during the Antenna Pointing process to get
the correct Compass Direction needed for the antenna. The
illustration shows an example of a South-West orientation.
The compass can be affected when close to magnetic fields or
metallic objects.
Note
Regional BGAN Satellite IP Modem User Manual
17
LAUNCH PAD
The Satellite IP Modem Launch Pad menu will appear after you have completed the
installation steps above and clicked the Finish button on the last Installation panel.
Alternately the Launch Pad can be started by a double click on the Satellite IP
Modem desktop icon.
VIEW QUICKSTART WIZARD
The QuickStart Wizard is always there to guide you through the Satellite IP
Modem setup procedures. Should you experience problems after the initial setup or if
you are required to set up or reinitialize the Satellite IP Modem from scratch, you can
again run through the steps outlined in the Wizard to ensure correct Modem
performance.
LAUNCH CONTROL PAD
The Control Pad is used for modem administration tasks. This programme gives you
the ability to check the current Satellite IP Modem status and performance, manage
Modem security, initialize and update network parameters, and review the
“properties” of your system. You can also access the Control Pad by typing
192.168.128.100 in your browser’s address window.
UPGRADE SATELLITE IP MODEM
The Upgrade Satellite IP Modem option allows you to connect to the Regional
BGAN website and compare the software version currently installed in your Satellite
IP Modem with the latest version available for use. You can then download and install
the latest version at your convenience.
VIEW DOCUMENTATION
The View Documentation option allows you to view this and other documents online rather than having to search for the printed versions.
EXIT
Choosing the Exit option ends the Launch Pad programme and returns you to your
computer desktop.
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Regional BGAN Satellite IP Modem User Manual
CONTROL PAD
The Control Pad is used for Satellite IP Modem administration. For the Control Pad
to execute correctly, you must have your computer properly connected to the
Satellite IP Modem and have a supported web browser that is java-enabled.
Note
Selecting the Apply Button implements any modifications you make
on the Control Pad screens, and selecting the Cancel Button
undoes any current (not yet applied) modifications. After making any
changes to the configuration settings, you must turn the Satellite IP
Modem off and then on again.
POINTING
The Pointing Screen provides the best way to orient the Satellite IP Modem
towards the satellite. The screen comes up automatically on the Control Pad when
the Satellite IP Modem is powered up.
If you enable a SIM Personal Identification Number (PIN) and a Security
Code, you are prompted to enter these values before advancing to other Modem
Administration pages in the Control Pad.
Pointing Screen
Note
If Antenna Pointing is disabled, the Pointing Screen will be
bypassed. See the Advanced Settings section for additional
information.
Regional BGAN Satellite IP Modem User Manual
19
Follow the directions in the QuickStart Wizard for using this screen while going
through the Pointing process.
GPS Validity: Invalid, Stored or Valid. See the Global Positioning System Operation
section for more details on GPS.
Point Antenna to These Settings: Compass Direction and Antenna Angle to help
orient the Satellite IP Modem toward the satellite. Once this rough pointing is
accomplished, use the Signal Strength meter below to optimise the pointing direction.
Signal Strength: This blue bar moves to the right as the signal received from the
satellite gets stronger. The numeric display to the right of the bar is simply a digital
representation of the bar. The orange peak-hold bar at the end of the blue bar
identifies the highest signal strength measured during antenna pointing and will help
you optimise the pointing direction. Use this display when fine tuning the Satellite IP
Modem’s orientation to the satellite. Signal strength is only a relative measure of the
satellite signal strength and may vary from location to location.
Switch GPS Antenna: You can switch between an Internal and External GPS
Antenna by selecting one of these two radio buttons. Once you have made the
change, select the Apply button to implement the change. The External option
should only be selected when using the optional external GPS antenna accessory.
Instructions on how to connect the optional external GPS antenna accessory are
included with the accessory package.
Mute/Unmute Signal Beep: An audible beep to provide a relative indicator of
signal status (faster beep = higher signal quality) can be emitted from your computer
speaker during the Pointing Process. Select this button to Mute or Unmute the sound.
Exit Pointing: Select this button to leave the screen after optimum signal strength
has been achieved. This action will take you to the home screen on the Control Pad.
SECURITY MANAGEMENT
The Security Management screen allows you to impose a tighter level of security
on your Satellite IP Modem.
SIM PIN Enable: If this box is not checked, there is no prompt for a SIM PIN after
you invoke the Control Pad. If this box is checked, a prompt requests you to enter
the SIM PIN each time you run the Control Pad. This helps prevent unauthorised use
of your SIM. To change the setting, simply modify the check box as desired, enter the
current SIM PIN, and click on the Apply button.
Change SIM PIN: If the SIM PIN Enable box is checked, and you would like to
change the existing PIN, click this link or choose the CHANGE SIM PIN option on
the menu. You will be required to enter the Old PIN, the New PIN, and the New PIN
again for confirmation. Apply or Cancel the changes.
Security Code Enable: If this box is not checked, there is no prompt for a Security
Code after you invoke Control Pad. If this box is checked, a prompt displays for the
Security Code entry each time you run the Control Pad with a different SIM than the
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Regional BGAN Satellite IP Modem User Manual
one that was in the Modem when the Security Code was enabled. By default, the
Security Code is not enabled.
Change Security Code: If the Security Code Enable box is checked, and you would
like to enter the Code for the first time or change an existing Code, click this option.
You will be required to enter the Old Code, the New Code, and the New Code
again for confirmation. Apply or Cancel the changes.
Notes
If you forget the security code you will not be able to use the
Satellite IP Modem with a different SIM.
When you enter the Security Code for the first time, no old Security
Code entry is required. Whenever you enter or modify the Security
Code, you must exit the Control Pad, exit the Launch Pad, and turn
the Satellite IP Modem off and then on again so that the new settings
can take effect.
HOME
The Home screen displays summary status information about the Satellite IP Modem.
Home Screen
You can navigate among all the various Control Pad functions by selecting them from
the menu on the left side of the screen.
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21
Signal Quality: Displayed on all Control Pad screens, this bar graph provides an
indication of satellite signal quality. To save power, this indication updates slowly over
time. To ensure you have fresh information, press the reload button on your browser
to update the page display.
Note
The Signal Quality status is a different measure of the received
satellite signal than the Signal Strength status shown on the pointing
screen. Seeing differences between these two levels is normal and
not an indication of a problem with your Satellite IP Modem.
Battery Level: Displayed on all Control Pad screens, this bar graphs provides an
indication of remaining battery capacity.
ƒ
ƒ
ƒ
Green: normal indication of battery level
Red: almost fully discharged
Amber: charging under external power
To save power, this indication updates slowly over time. To ensure you have fresh
information, press the reload button on your browser to update the page display.
Fault Status: Any faults or errors detected by Control Pad are displayed near the
bottom of the screen.
Network Status: Available, Acquiring, or Unavailable. If the status is Available then
the Satellite IP Modem is ready to send and receive your data over the network. If the
status is Unavailable then see the Fault Status for an indication of why a network
connection is not available.
Connection Type: USB (default), Ethernet, or Bluetooth.
STATUS WINDOW
The Status Window is displayed as a separate window to provide a concise
summary of Satellite IP Modem status.
Status Window
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Regional BGAN Satellite IP Modem User Manual
This window gives you a summary of current Satellite IP Modem system configuration
and performance. When the Status Window is open, its information is updated every
minute. If you are running on battery power this will reduce the available operating
time.
Network Status: Available or Unavailable. If the status is Available then the Satellite
IP Modem is ready to send and receive your data over the network. If the status is
Unavailable then see the Fault Status for an indication as to why a network
connection is not available.
Connection Type: USB, Ethernet, or Bluetooth.
Battery Status: Battery, charging on AC Mains, or charged on AC Mains.
Signal Quality: This bar graph provides an indication of satellite signal quality.
Note
The Signal Quality status is a different measure of the received
satellite signal than the Signal Strength status shown on the pointing
screen. Seeing differences between these two levels is normal and
not an indication of a problem with your Satellite IP Modem.
Battery Level: This bar graph provides an indication of remaining battery capacity.
ƒ Green: normal indication of battery level
ƒ Red: almost fully discharged
ƒ Amber: charging under external power
GPS Antenna: Internal or External.
FAULT STATUS: ANY CURRENT SYSTEM FAULTS OR ERRORS.
NETWORK SETTINGS
After executing the necessary QuickStart Wizard steps to set up and configure the
Satellite IP Modem, you must select the Network Settings screen to complete your
network configuration. On this screen, you enter the appropriate Domain Name
Service (DNS) and the Access Point Name (APN) information given to you by your
Service Provider.
Notes
Your Service Provider may have already performed this configuration
step for you.
Your Service Provider must give you all the information necessary to
complete these fields accurately. Do not attempt to input any of
these settings without Service Provider information.
Whenever you modify the DNS addresses on the Network Settings
screen, you must exit the Control Pad, exit the Launch Pad, reboot
your computer, and power the Satellite IP Modem off and then back
on so that the new settings can take effect.
Regional BGAN Satellite IP Modem User Manual
23
Use Static Public Network IP Address: If this box is not checked, the Satellite
IP Modem uses an IP address automatically assigned by the network during the period
when the Modem connects to the network. This setting is the default. If this box is
checked, the Modem uses the IP address you enter in the Static Public Network IP
Address field that follows. You should only check this box and enter an IP address if
directed to do so by your Service Provider.
DNS Host 1: Primary Host Domain Name Service (DNS) Address. An IP address is
required in this field and will be supplied by your Service Provider.
DNS Host 2: Secondary Host DNS Address.
Service Provider Security Enable: If this box is checked, you can enter a User
ID and Password for authentication between the Satellite IP Modem and your
Service Provider. Your Service Provider will let you know if this step is required and
give you the necessary information.
APN Enable: If use of multiple Internet Service Providers is required, you can
check this box and enter the appropriate Access Point Name (APN) value. You
should modify these fields only if directed to do so by your Service Provider.
Apply / Cancel: If you want the values you have entered to be processed, click the
Apply button, exit the Control Pad and Launch Pad, and reboot your computer.
You will also need to turn the Satellite IP Modem off and then on again so that the
new settings can take effect. If you want the values you have entered to be ignored
because of error or uncertainty, click the Cancel button and the Network Settings
remain as they were with no reboot required.
CHANGE SERVICE PROVIDER LOGIN INFORMATION
The Service Provider Login Information screen is a subset of Network Settings.
Utilize this screen only if you have been given the necessary information from your
Service Provider.
To change the Service Provider Password, you are required to enter the Old
Service Provider Password, the New Password, and the New Password again
for confirmation. Apply or Cancel the changes.
ADVANCED SETTINGS
The Advanced Settings screen is a subset of Network Settings.
Satellite Search Method: These are two radio buttons which determine the
method of locking onto the satellite. The default method is normal. This is the
method to use unless your Service Provider specifies the full method. The full
method takes longer and utilizes more resources since it will search all possible
frequencies for Regional BGAN service. This full search can take up to 20 minutes.
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Regional BGAN Satellite IP Modem User Manual
Enable Antenna Pointing Display: This checkbox determines whether the
Pointing Display comes up each time the Satellite IP Modem is booted. If the Modem
is not moved between sessions, this option can be deselected to bypass the
pointing state upon power up. However, if the Satellite IP Modem is moved, antenna
pointing must be enabled to ensure optimum data throughput and performance.
Enable Antenna Pointing Audio Signal: This checkbox, associated with the
Antenna Pointing display, enables or mutes audio through your computer speakers
during pointing.
Switch GPS antenna: This radio button should be set to whatever type of GPS
antenna is installed in your Satellite IP Modem, Internal or External. The External
option should be selected only when using the optional external GPS antenna
accessory.
Select the Apply button to implement your modifications.
Note
Whenever you modify any settings on the Advanced Network
Settings screen, you must exit the Control Pad, exit the Launch Pad,
and power the Satellite IP Modem off and then back on so that the
new settings can take effect.
BLUETOOTH
The Bluetooth screen is limited to use with the Bluetooth interface.
Note the following warnings before you attempt to modify the interface parameters:
ƒ
ƒ
ƒ
Utilize this screen only if you are using the Bluetooth interface
The Bluetooth control software on your computer must allow the
direct entry of DNS information. Please consult your Bluetooth device
vendor to confirm that DNS entry is possible with your device.
Ensure that your Bluetooth device supports LAN access profile. For
configuration of LAN access profile please refer to your Bluetooth device
user manual.
Bluetooth Device Address: System-assigned, display-only.
Bluetooth Device Name: The default name is “Regional BGAN Satellite IP
Modem.” Click on and select the current name field, enter the new name, then select
the Change Name button to apply the new name.
Discoverability: These radio buttons determine whether the Satellite IP Modem is
discoverable or not discoverable by other devices using Bluetooth. The default
setting is discoverable, which means that other Bluetooth devices can find the
Satellite IP modem when they are in the same proximity.
Bonding: These radio buttons that determine whether the Satellite IP Modem
accepts bonding or does not accept bonding with other devices using Bluetooth.
The default setting is accepts bonding (bonding may sometimes be referred to as
Regional BGAN Satellite IP Modem User Manual
25
“pairing”), which means that other Bluetooth devices can establish a connection to
the Satellite IP Modem. Generally, the Bluetooth Passkey must be entered on the
bonding Bluetooth device for bonding to be successful. Bonding must occur before
data exchange can occur between two Bluetooth devices.
List of up to the last four devices bonded to the Satellite IP Modem, their
description and current connection status. These are display-only fields. You can click
on the Unbond button next to each entry the remove the device information from
memory. Once a Bluetooth device is in the Known Devices table, the device
information is “known” to the Satellite IP Modem. If you want to prevent other
devices (e.g.,. other laptops or PDAs within Bluetooth RF range of the Satellite IP
Modem) from communicating with the Modem, you can disable Discoverability and
Bonding as explained in the previous paragraph. You should only do this if the devices
you wish to use with the Modem are already in the Known Devices table.
Note
Whenever you modify any settings on the Bluetooth screen, you
must exit the Control Pad, exit the Launch Pad, and power the
Satellite IP Modem off and then back on so that the new settings can
take effect.
BLUETOOTH PASSKEY
The Bluetooth Passkey screen is accessed from the main Bluetooth screen. The
Bluetooth Passkey is used to prevent unauthorised Bluetooth devices from bonding
with your Satellite IP Modem. The default passkey is “blue.” To increase security, you
should change this passkey to a sequence of letters and numbers of your choosing up
to a maximum of 10 characters.
On the screen, you are shown the current Bluetooth Passkey and prompted to enter
the new one. Apply or Cancel the change.
PROPERTIES
The Properties screen displays a summary of current communications parameter
settings.
Current Settings: Software Version, Interface Mode, Public Network IP Address,
Private Satellite Modem IP Address, Satellite Modem International Mobile Equipment
Identity (IMEI), and Satellite Modem Media Access Control (MAC) Address.
RESTORE FACTORY DEFAULTS
The Restore Factory Defaults screen is a subset of Properties.
Restoring the factory defaults returns the Satellite IP Modem's settings to their
original, just out-of-the-box state. This does not change the security code or SIM
parameters. Please exercise caution when proceeding. If you Restore Factory
Defaults, you will need to re-enter any configuration information supplied by your
Service Provider.
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Regional BGAN Satellite IP Modem User Manual
UPGRADE SATELLITE IP MODEM
On occasion, Satellite IP Modem software upgrades are made available to you. These
upgrades may add new features or fix minor problems. The Launch Pad provides an
option to upgrade the software. The software can be downloaded directly from the
Internet using any available access method, including the Satellite IP Modem.
UPGRADING SOFTWARE
In order to upgrade software you must first connect to the Internet. You can
connect to the Internet using the Satellite IP Modem, dial-up, or LAN connection.
Once connected to the Internet, choose the Upgrade Satellite IP Modem option
from the Launch Pad. The upgrade programme first checks if your computer has a
copy of the Satellite IP Modem software – the Local Copy.
Each time you upgrade the Satellite IP Modem, a local copy of the
software is placed on your computer.
Note
NO LOCAL COPY PRESENT
If no local copy is present on your computer, the upgrade programme connects to
the Internet. If an upgrade is available, you are prompted to download the upgrade to
your PC. Once the upgrade has been downloaded, a dialogue box displays prompting
you to disconnect the LAN or Dial-Up and connect the Satellite IP Modem to your
PC (With some Windows Operating Systems, you may need to reboot your PC after
connecting to the Satellite IP Modem to enable the communications link.). If the
Satellite IP Modem was used to access the Internet, you do not need to disconnect. If
you are not ready to complete the upgrade by connecting the Satellite IP Modem to
your PC, you can click the Complete Upgrade Later button. If you are ready to
complete the upgrade and the Satellite IP Modem is connected to the PC, click the
Complete Upgrade Now button.
The upgrade programme then launches the Satellite IP Modem Upgrader to install
the new software on the Satellite IP Modem. The Upgrader shows you the versions of
the local copy software and the software currently installed on the Satellite IP
Modem. If the version stored locally is newer (higher numbered version) than the
installed Satellite IP Modem software, click the Upgrade button. The Upgrader then
completes the upgrade process.
LOCAL COPY PRESENT
If a local copy is already present on the PC, a dialogue box displays asking you if you
want to check the Internet for a newer version. If you click Yes, the upgrade
programme connects to the Internet to check for a newer version. If a newer version
is not available, a dialogue box displays stating that the local version is the latest
Regional BGAN Satellite IP Modem User Manual
27
version. You can then choose to complete the upgrade by clicking the Complete
Upgrade Now button. Click the Complete Upgrade Later button to stop the
upgrade process.
If a newer version on the Internet is available, you are prompted to download the
upgrade to your PC. Once the upgrade has been downloaded, a dialogue box displays
prompting you to disconnect the LAN or Dial-Up and connect the Satellite IP Modem
to the PC (With some Windows Operating Systems, you may need to reboot your
PC after connecting to the Satellite IP Modem to enable the communications link.). If
you are not ready to complete the upgrade by connecting the Satellite IP Modem to
your PC, you can click the Complete Upgrade Later button. If you are ready to
complete the upgrade and the Satellite IP Modem is connected to the PC, click the
Complete Upgrade Now button to perform the upgrade.
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Regional BGAN Satellite IP Modem User Manual
TROUBLESHOOTING
This section details the following:
ƒ
ƒ
Some general hardware and software problems you may encounter in the
installation and operation of the Satellite IP Modem along with the possible
source of these problems and how to correct them.
System fault codes and descriptions reported to you by the Satellite IP
Modem on the Control Pad screens, along with their possible causes and
solutions.
GENERAL TROUBLESHOOTING
Problem
Satellite IP Modem will
not switch on, or will
not stay on when
under battery power.
SIM card error.
Possible Cause
Action
Battery needs
recharging.
Charge the battery. Check Battery
Light or Control Pad for charging
indication.
The battery is not
inserted properly.
Remove and reinsert the battery.
Make sure the battery latch is in its
farthest right hand position after the
battery is inserted.
The battery contacts
are dirty or damaged.
Check the battery contacts. Clean
them if necessary. If you find any
damage, replace battery.
The Modem was reset
while under battery
power
When the Modem is reset while
under battery power (no AC Mains
connected), you must turn it back
on manually. This is a normal
operation for the Modem.
SIM card or SIM card
contacts may be
damaged.
Visually inspect the SIM card and
SIM card contacts and return SIM
card to your Service Provider if it is
damaged.
SIM card may not be
present.
Remove the SIM boot according to
the instructions in QuickStart
Wizard and verify that the SIM card
is present.
SIM card may be
inserted incorrectly.
Remove the SIM card and make
sure that it is inserted according to
the instructions in QuickStart
Wizard.
Regional BGAN Satellite IP Modem User Manual
29
Problem
Possible Cause
Action
SIM card contacts may
be dirty.
Clean the SIM card contacts with a
dry cloth.
The correct interface
(USB, Ethernet,
Bluetooth) was not
chosen.
Follow the instructions in the
QuickStart Wizard to select the
correct interface on the Satellite IP
Modem.
If the correct interface
was chosen, the PC
may not have been able
to discover the Satellite
IP LAN connection.
Reboot the PC or go to a
Command Prompt and enter
“ipconfig /release” followed by
“ipconfig /renew.”
The browser may not
be correctly configured.
For Netscape, go to Advanced
Preferences and select ‘Direct
connection to the Internet’.
For Microsoft Internet Explorer,
select Tools / Internet Options /
Connections / LAN Settings and
uncheck the box labelled ‘Use a
proxy server for your LAN’.
YOU MAY NEED TO RECHECK
THIS BOX UPON RETURNING
TO YOUR OTHER INTERNET
CONNECTION.
The Control Pad
appears to “lock up”
after it has been
successfully launched.
Java is not enabled on
your browser.
If using Netscape, enable Java. If
using Internet Explorer, download
the latest version of the Java
Runtime Environment (JRE) from
http://java.sun.com.
Primary LAN
connection to the
Modem does not
function.
The interface cable is
not plugged in
correctly.
Remove and reinsert the interface
cable from both the PC and the
Modem.
The PC Windows
network settings may
not be configured
correctly.
Make sure the Windows network
settings in the PC are set to choose
IP settings automatically (DHCP).
Then reboot the PC.
The PC can only have
one active LAN
connection. When
connected to the PC,
the Modem must be the
only active LAN
connection.
Disconnect all other LAN
connections. Make sure the Modem
is the only active LAN connection.
Windows limits the number of
network bindings to six. If you have
more than six, you must remove
one in order for the PC to
communicate with the Modem.
The Control Pad will
not launch when the
‘Launch Control Pad’
option is selected from
the Launch Pad
window.
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Regional BGAN Satellite IP Modem User Manual
Problem
Possible Cause
Action
The compass does not
appear to work
correctly.
The compass is not
level or is near metal.
Place the Satellite IP Modem on a
flat and level surface away from
metallic objects.
The Security Code
appears to be invalid.
The code may have
been changed.
After three failed attempts to enter
the Security Code, you must switch
the Modem off and on again. If you
forgot the Security Code, contact
your Service Provider.
The SIM PIN code
appears to be invalid.
The code may have
been changed.
If the SIM PIN is blocked, contact
your Service Provider to obtain the
PUK (PIN Unlock Key) code. Enter
the PUK when prompted.
The Satellite IP
Modem cannot locate
itself using GPS.
No signal or weak
signal.
Make sure no obstruction is
blocking the GPS antenna and that
the Modem has a clear view of at
least 3/4 of the sky. Make sure that
you do not place your hand or
another object over the GPS
antenna.
Determining GPS
position can take up to
5 minutes.
Wait for 5 minutes. Switch the
Modem off and on again.
The Modem is
configured to use an
external GPS antenna.
Go to the Advanced Network
Settings page on the Control Pad
and set ‘Switch GPS Antenna’ to
‘internal.’
The Signal Strength
meter on the pointing
screen does not
change when moving
the antenna.
Java not enabled on the
browser.
Enable Java applications on the
browser.
Rough pointing not
completed correctly.
Follow the instructions in the
QuickStart Wizard to correctly
complete rough pointing
The Satellite IP
Modem cannot find
the satellite.
No signal or weak
signal.
Make sure no obstruction is
blocking the satellite signal. Make
sure that the Modem has a clear
view of the sky in the direction of
the satellite. Be aware that window
glass may reduce the signal level.
Check that the antenna is pointed
using the correct compass direction
and antenna angle from the Control
Pad Pointing screen.
Check the antenna switch to make
sure that ‘L’ is selected for Regional
BGAN service.
Regional BGAN Satellite IP Modem User Manual
31
Problem
The Control Pad can
be successfully
activated, but the
Satellite IP Modem
cannot access the
internet after
successful pointing.
Possible Cause
Action
You did not exit
antenna pointing mode.
Click on the ‘Exit Pointing’ button
from the Pointing page.
Briefly press the Modem power
button to exit antenna pointing
mode.
The antenna may not
be pointed properly.
Turn the Satellite IP Modem off and
then back on again, and attempt
antenna pointing again to improve
the signal strength. You may need
to reposition the Satellite IP
Modem, verifying that there are no
obstructions blocking the satellite
signal and that the Modem has a
clear view of the sky in the
direction of the satellite.
The Modem network
settings may not be
correctly configured.
Refer to the network settings
supplied by your Service Provider. If
the DNS Host settings are changed,
the PC must be rebooted.
The browser may not
be correctly configured.
For Netscape, go to Advanced
Preferences and select ‘Direct
connection to the Internet’.
For Microsoft Internet Explorer,
select Tools / Internet Options /
Connections / LAN Settings and
uncheck the box labelled ‘Use a
proxy server for your LAN’.
YOU MAY NEED TO RECHECK
THIS BOX UPON RETURNING
TO YOUR OTHER INTERNET
CONNECTION.
No network access or
poor network
performance.
Interference from other
satellite mobile
terminals.
If you are near another satellite
mobile terminal, switch the other
satellite mobile terminal off or
move as far away as possible to
avoid interference.
The battery will not
charge.
The battery is defective.
Replace the battery. After several
years of average use, a gradual
decline may be expected.
The battery contacts
are dirty or damaged.
Check the battery contacts. Clean
them if necessary. If the battery is
damaged, replace it.
32
Regional BGAN Satellite IP Modem User Manual
Problem
Possible Cause
Action
Satellite IP Modem
stops sending data
even with good
network connection
and sufficiently charged
battery. The indicator
lights blink red.
Modem/battery is
overheated.
Let the Modem/battery cool down.
Wait until the Indicator Lights stop
blinking red to continue.
The Satellite IP
Modem cannot enter
antenna pointing mode
while you are trying to
reposition the antenna.
Antenna pointing mode
cannot be accessed
without power cycling
the Modem.
Turn the Modem off and on again to
enter antenna pointing mode.
The Modem is
configured to skip
antenna pointing.
Go to the Advanced Network
Settings page on the Control Pad
and check ‘Enable Antenna Pointing
Display.’
After Satellite IP
Modem exits antenna
pointing mode, the
Signal Quality meter
on the Control Pad
changes from time to
time.
Normal behaviour.
There are several types of channels
used by the Modem, each with
different signal strengths. Because
the Signal Quality meter measures
the channel currently in use, there
may be slight differences in what the
meter shows as channels are
changed from one type to another.
Antenna moves after
pointing.
The Satellite IP Modem
was moved by the
wind.
Use tie-down clips provided with
the Modem to fix the unit in place.
Regional BGAN Satellite IP Modem User Manual
33
FAULT CODES
Number and
Description
1 SIM card is not installed.
Power down, install SIM
card properly and try again.
Cause
Absence or incorrect
installation of the SIM
card.
Solution
SIM card may not be present.
Remove the SIM boot
according to the instructions in
the User Manual and verify that
the SIM card is present.
SIM card may be inserted
incorrectly. Remove SIM card
and make sure it is inserted
according to the instructions in
the User Manual.
SIM card may be damaged.
Visually inspect the SIM card
and return it to your Service
Provider if damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts
with a dry cloth.
If problem continues, replace
SIM card with a known good
SIM card. If problem persists,
return the unit to your Service
Provider for service.
2 SIM card read/write
error. Power down and try
again.
Failure to read from or
write to the SIM card.
Power down the Satellite IP
Modem and try again.
SIM card may be damaged.
Visually inspect the SIM card
and return it to your Service
Provider if damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts
with a dry cloth.
If the problem continues,
replace SIM card with a known
good SIM card. If the problem
persists, return the unit to
your Service Provider for
service.
34
Regional BGAN Satellite IP Modem User Manual
Number and
Description
3 SIM card access has been
blocked. Please contact
your Service Provider.
4 SIM card has been
improperly changed during
an active session. Power
down and try again.
5 SIM card is not
responding. Power down
and try again.
Cause
Solution
Failure to access the
SIM card due to too
many failed attempts
with an invalid PIN.
This occurs after 3 failed
attempts to enter the PIN. The
SIM card is locked. Enter the
PUK to unlock the SIM card.
You replaced a SIM
card with another after
the Modem was turned
on.
The SIM card must be replaced
when the unit is turned off.
Make sure the unit is turned
off before replacing the SIM.
Hardware failure to
access the SIM card.
Power down the Satellite IP
Modem and try again.
SIM card may be damaged.
Visually inspect the SIM card
and return it to your Service
Provider if damaged.
SIM card contacts may be dirty.
Clean the SIM card contacts
with a dry cloth.
If problem continues, replace
SIM card with a known good
SIM card. If problem persists,
return the unit to your Service
Provider for service.
6 A required data field is
missing from the SIM card.
Please contact your Service
Provider.
7 This subscriber is not
allowed to connect to the
network. Please contact
your Service Provider.
8 This terminal is not
allowed to connect to the
network. Please contact
your Service Provider.
Absence of a required
data field on the SIM
card.
SIM card was incorrectly
programmed and is missing
one or more required fields.
The SIM card must be replaced
by another from your Service
Provider.
Network connection
failure because the user
is not allowed to
connect to the
Network.
Your authorisation has been
removed by your Service
Provider (SIM card IMSI is not
authorised). Contact your
Service Provider to regain
service.
Network connection
failure because the
Modem is not allowed
to connect to the
Network.
The Modem authorisation has
been removed by your Service
Provider (Modem IMEI is not
authorised). Contact your
Service Provider to regain
authorised service.
Regional BGAN Satellite IP Modem User Manual
35
Number and
Description
Cause
Solution
Network connection
failure because you are
not identified as a
subscriber to the
service.
Contact your Service Provider
to receive authorised service.
Your Service Provider should
check the subscription entries
in the Home Location Registry.
10 This user terminal was
detached by the network.
Cause unknown. Power
down and try again.
Network connection
broken with an
unknown cause.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
11 Network connection
failure – Invalid parameters
used for network attach
procedure. Please contact
your Service Provider.
Network connection
failure due to use of
invalid parameters.
Contact your Service Provider.
12 Network connection
failure - LLC or SNDCP
failure. Power down and try
again.
Network connection
failure caused by LLC
or SNDCP failure.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
13 Network connection
failure – Unknown PDP
type. Please contact your
Service Provider.
Network connection
failure.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
14 Network connection
failure - User authorisation
failed. Please contact your
Service Provider.
Network connection
failure because the user
is not authorised for
service.
Contact your Service Provider
to regain authorised service.
Your Service Provider should
check the subscription entries
in the Home Location Registry.
15 Network connection
failure – Service option not
supported. Please contact
your Service Provider.
Network connection
failure because the
service option is not
supported.
Contact your Service Provider
to regain authorised service.
The Service Provider should
check the subscription entries
in the Home Location Registry.
16 Network connection
failure - Service option not
subscribed. Please contact
your Service Provider.
Network connection
failure because user
was not was not
subscribed to the
service option.
Contact your Service Provider
to regain authorised service.
The Service Provider should
check the subscription entries
in the Home Location Registry.
9 This user has no
subscription, service is not
allowed. Please contact
your Service Provider.
36
Regional BGAN Satellite IP Modem User Manual
Number and
Description
Cause
17 Network connection
failure - N-SAPI has already
been used. Power down
and try again.
Network connection
failure because network
assigned an N-SAPI that
is already being used.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
18 Network connection
failure – Regular PDP
deactivation by network.
Power down and try again.
The connection was
deactivated by the
Network.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
19 Network connection
failure - SM network failure.
Power down and try again.
Connection failure due
to SM network failure.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
20 Network connection
failure – Too many failures
to activate PDP context.
Power down and try again.
Too many failed
attempts (4) to connect
to the Network.
This failure may occur because
of a weak signal due to
obstructions or geographic
position (such as extreme
latitude or longitude). Contact
your Service Provider to verify
coverage for your location.
21 Network connection
failure - Network assigned
an invalid IP address. Power
down and try again.
Assignment of an invalid
IP address by the
network during
connection.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider. The
Service Provider should verify
that you have the correct
network settings.
22 Network connection
failure – No response from
network. Power down and
try again.
Network connection
failure due to lack of a
response from the
network.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
23 Network connection
failure – Protocol error
received from network.
Power down and try again.
Network connection
failure due to a
protocol error.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
24 Network connection
failure – GPRS stack could
not attach to MUX
interface. Power down and
try again.
Internal software error.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
Solution
Regional BGAN Satellite IP Modem User Manual
37
Number and
Description
Cause
Solution
25 Network connection
failure - GPRS stack could
not detach from MUX
interface. Power down and
try again.
Internal software error.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
26 SIM card error - IMSI
field is longer than 8 bytes
and is invalid. Please
contact your Service
Provider.
SIM card may have
been programmed
incorrectly.
SIM card was incorrectly
programmed. The SIM card
must be replaced by another
from your Service Provider.
27 GPRS software internal
failure - GPRS stack
message subscription
failure. Please contact your
Service Provider.
Internal software error.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
101 This user was
Connection broken by
the Network.
Power down the Satellite IP
Modem and try again. If the
problem continues, contact
your Service Provider.
Network connection
failure due to PLMN
not allowed.
If the problem continues,
contact your Service Provider.
Network connection
failure because the
Satellite IP Modem is in
a Location Area (LA)
where service is not
allowed.
If the problem continues in
other areas where service is
allowed, contact your Service
Provider.
You are using a SIM
card from a carrier that
does not have a
roaming agreement
with your Service
Provider.
If the problem continues with
an authorised SIM card,
contact your Service Provider.
detached by the network.
Trying to reattach…
103 Network connection
failure – PLMN is not
allowed. Reacquiring
connection.
104 Network connection
failure - LA is not allowed.
Reacquiring connection…
105 Network connection
failure – Roaming is not
allowed. Reacquiring
connection.
38
Regional BGAN Satellite IP Modem User Manual
Number and
Description
Cause
Solution
Network connection
failure because Modem
was implicitly detached
by the Network.
If the problem continues,
contact your Service Provider.
107 Network service is
Network service not
available due to lack of
network resources.
The spot beam is dark and
cannot be illuminated for
Regional BGAN service. If the
problem continues, contact
your Service Provider.
108 Network service is
Network service not
available.
The spot beam is dark and
cannot be illuminated for
Regional BGAN service. If the
problem continues, contact
your Service Provider.
Network service not
available.
If the problem continues,
contact your Service Provider.
Network service not
available because cell
access is barred.
If the problem continues,
contact your Service Provider.
Network service not
available due to limited
service.
If the problem continues,
contact your Service Provider.
Network service not
available because the
GPS position is not
valid.
You should verify that the
Modem has an open view of
the sky to get a GPS fix. If the
problem continues, contact
your Service Provider.
Network connection
failure because the of
an invalid GPS position.
Verify that the Modem has an
open view of the sky to get a
GPS fix. If the problem
continues, contact your Service
Provider.
106 Network connection
failure - User terminal
implicitly detached by the
network. Reacquiring
connection…
not available – Network
resources not available.
Reacquiring connection…
not available. Reacquiring
connection…
109 Network service is
not available – No network.
Reacquiring connection…
110 Network service is
not available - Cell access
barred. Reacquiring
connection…
111 Network service is
not available – Limited
network service.
Reacquiring connection…
112 Network service is
not available - Invalid
position. Reacquiring
connection…
113 Network service is
not available – Invalid
position for the selected
Service Provider.
Reacquiring connection…
Regional BGAN Satellite IP Modem User Manual
39
Number and
Description
114 Network service is
Cause
Solution
The GPS fix does not
match the selected
Routing Area
Information (RAI).
You should verify that the
terminal has an open view of
the sky to get a current GPS
fix. If the problem continues,
contact your Service Provider.
Network service not
available – cause
unknown.
If the problem continues,
contact your Service Provider.
Network connection
failure due to
insufficient resources.
If the problem continues,
contact your Service Provider.
Network may be down.
117 Network connection
Network connection
failure – unknown
cause.
If the problem continues,
contact your Service Provider.
Network may be down.
118 Network connection
Network connection
failure because service
option is temporarily
out of order.
If the problem continues,
contact your Service Provider.
Network may be down.
Network connection
failure.
If the problem continues,
contact your Service Provider.
Network may be down.
The Modem was
powered down while
connected to the
network.
You will generally not see this
code. In order for you to
deactivate the PDP, you must
power down the terminal. If
the problem continues, contact
your Service Provider.
Network connection
failure because the
APN is missing or
invalid.
Contact your Service Provider
to get the correct network
settings.
not available - Invalid
position for selected RAI.
Reacquiring connection…
115 Network service is
not available – Unknown
cause. Reacquiring
connection…
116 Network connection
failure - Insufficient
resources. Reacquiring
connection…
failure – PDP rejected for
unspecified reason.
Reacquiring connection…
failure - Service option
temporarily out of order.
Reacquiring connection…
119 Network connection
failure - PDP deactivated by
network. Reacquiring
connection…
120 No network
connection - User initiated
PDP deactivation.
121 Network connection
failure - Missing or invalid
APN. Please provide
correct information and try
again.
40
Regional BGAN Satellite IP Modem User Manual
Number and
Description
Cause
Solution
Network connection
failure due to rejection
by the GGSN.
Verify that your Service
Provider User ID and
password are correctly set on
the Network Settings screen. If
they are correct and the
problem continues, contact
your Service Provider.
123 Network connection
Network connection
failure because the
requested QoS was
rejected by the
Network.
Modify the QoS settings and
try again. If the problem
continues, set all QoS settings
to the default values and try
again. If the problem continues
with the default values, contact
your Service Provider.
124 Network connection
Network connection
failure due to invalid
transaction ID.
If the problem continues,
contact your Service Provider.
Network connection
failure due to unknown
session manager error.
If the problem continues,
contact your Service Provider.
Network connection
failure because network
access is blocked.
Network access is blocked.
The network will send the
Modem a timer value, and the
Modem will attempt to
connect again when the timer
is complete. If the problem
continues, contact your Service
Provider.
Network access is
blocked due to the
user’s priority.
You are blocked from
Network access due to your
network priority. If the
problem continues, contact
your Service Provider.
122 Network connection
failure - Rejected by GGSN.
Please re-enter User
ID/Password and try again.
failure - Requested QoS
rejected by network. Please
modify parameters and try
again.
failure - Invalid transaction
id. Reacquiring
connection…
125 Network connection
failure – Unknown Session
Manager error. Reacquiring
connection…
126 Network access
blocked - UT will attempt
to reacquire connection.
127 Network access
blocked – Radio priority is
less than threshold. UT will
attempt to reacquire
connection.
Regional BGAN Satellite IP Modem User Manual
41
Number and
Description
128 GPS fix is too old.
Modem will attempt to
reacquire connection after
receiving a new GPS fix.
42
Cause
Notification of a GPS
fix during or after
Network connection
procedure.
Solution
A new GPS fix is sent to the
network that is more current
than the one sent when the
connection was acquired. The
Modem will reacquire the
connection. If the problem
continues and a new
connection cannot be made,
contact your Service Provider.
Regional BGAN Satellite IP Modem User Manual
GLOSSARY
APN: Access Point Name. APNs can be assigned to each external network interface
to allow communications among multiple Internet Service Providers (ISPs). If
use of multiple ISPs is required in your network, on the Satellite IP Modem
Control Pad Network Settings screen you can enable APN and enter the
value supplied by your Service Provider.
Bluetooth: Bluetooth is a wireless technology interface method aimed at simplifying
the communications among devices such as computers, modems, and mobile
phones. It is one of the three communications interfaces supported by the
Satellite IP Modem.
Bluetooth Device Name: A text label given to Bluetooth-based devices. On the
Satellite IP Modem Control Pad Bluetooth screen, the default name of the
Modem is “Regional BGAN Satellite IP Modem.” You can click on and select
the current name field, enter a new name, then select the Change Name
button to apply the new name.
Bluetooth Passkey: A kind of Personal Identification Number given to a Bluetoothbased device is used to prevent unauthorised Bluetooth devices from
bonding with it. On the Satellite IP Modem Control Pad Bluetooth Passkey
screen, the default passkey is “blue.” To increase security, you should change
this passkey to a sequence of letters and numbers of your choosing up to a
maximum of 10 characters. For another device to bond to the Modem with a
Bluetooth Passkey, that passkey must be entered on the other device.
Bonding: In the Bluetooth interface, this term (sometimes referred to as “pairing”)
refers to the ability of Bluetooth-based devices to establish a connection with
each other. On the Satellite IP Modem Control Pad Bluetooth screen, by
enabling or disabling bonding, you can determine whether other Bluetooth
devices can or cannot bond with the Modem. If bonding is enabled, the
other device must have the Modem’s Bluetooth Passkey.
Compass: When going through the antenna Pointing Process, you reference the
compass on the Satellite IP Modem to get the correct direction needed for
the antenna.
Control Pad: The Satellite IP Modem Control Pad program leads you to a series of
menus used for Modem administration tasks, such as checking the current
Modem status or setting network parameters.
Regional BGAN Satellite IP Modem User Manual
43
DHCP: Dynamic Host Configuration Protocol. DHCP is a communications protocol
that lets network administrators manage centrally and automate the
assignment of IP addresses in an organization's network. Using the Internet
Protocol, each machine that can connect to the Internet needs a unique IP
address. You must make sure that the Windows network settings on your
PC are set to allow the network to choose IP settings automatically.
Discoverability: In the Bluetooth interface, this term refers to the ability of
Bluetooth-based devices to “find” each other when they are in the same
proximity. On the Satellite IP Modem Control Pad Bluetooth screen, by
enabling or disabling discoverability, you can determine whether the Satellite
IP Modem is discoverable or not discoverable by other devices using
Bluetooth.
DNS: Domain Name Service, a static, hierarchical name service for TCP/IP hosts.
The network administrator configures the DNS with a list of host names and
IP addresses, allowing users of workstations configured to query the DNS to
specify remote systems by host names rather than IP addresses. On the
Satellite IP Modem Control Pad Network Settings screen, a primary and
possibly a secondary DNS address supplied by your Service Provider must be
assigned.
Ethernet: Ethernet is a local area networking method used widely throughout the
computer industry. It is one of the three communications interfaces
supported by the Satellite IP Modem.
Fault Code: A number which uniquely references an error in a hardware or
software system. In the Satellite IP Modem, if there is a fault detected, the
fault code and a description are displayed at the bottom of the Modem
Control Pad Home and Status screens.
GPS: Global Positioning System. When the GPS receiver in the Satellite IP Modem
gets a bearing on a GPS satellite, the receiver computes and stores the
Modem’s location on earth. That location is used in the Pointing Process to
obtain your location relative to the Regional BGAN Satellite.
Inmarsat Regional BGAN Satellite IP Modem: Referenced throughout this
document as the Satellite IP Modem, this device implements and manages
Regional BGAN satellite communications between your computer and
Service Provider’s network via one of the three supported interface methods
– USB, Ethernet, or Bluetooth.
Interface Lights: The interface lights on the Satellite IP Modem panel – USB,
Ethernet, and Bluetooth – 1) indicate the state of the currently-active
interface during Normal Operational Mode, or 2) serve as a bar graph to
indicate relative signal strength during Pointing Mode.
44
Regional BGAN Satellite IP Modem User Manual
Launch Pad: The Satellite IP Modem Launch Pad, displayed on your computer, is a
list of options that allow you to set up or modify Modem network and
communications parameters, monitor Modem system performance, and
upgrade Modem software.
Normal Operational Mode: In this mode, the Satellite IP Modem is connected to
your network, allowing you to perform standard system activities such as
Internet browsing. The other mode of Modem operation is Pointing Mode.
Pointing Mode: In this mode, using the Satellite IP Modem Protractor and Compass,
and referencing the Pointing Screen for indications of signal strength, you
manipulate the Modem antenna to get the optimum GPS location and
Inmarsat Regional BGAN Satellite signal strength for your network
connection. Pointing is required during Modem setup or if the Modem has
been moved from its previous location. Once you have obtained the best
antenna position, you can enter Normal Operational Mode and be ready to
perform standard activities.
Protractor: An instrument that measures angles, the Satellite IP Modem protractor
provides the current angle of the antenna so that you can adjust it to the
antenna angle specified on the Pointing Screen.
QuickStart Wizard: Displayed on your computer, the Satellite IP Modem
QuickStart Wizard is a programme that guides you through the Modem
installation and setup procedures, including interface selection and antenna
pointing.
SIM: Subscriber Identification Module. Your Service Provider issues you a SIM,
containing your SIM Personal Identification Number (PIN) and other
security-related information. You insert the SIM into the Satellite IP Modem
SIM holder as part of Modem hardware setup. If you configure the Modem to
enable SIM PIN security, each time you invoke the Modem Control Pad after
turning on the Modem, PIN authorisation is required in order to use the
system.
SIM PIN: A Subscriber Identification Module (SIM) Personal Identification Number
(PIN) may be supplied by your Service Provider. If SIM PIN entry is enabled
on the Satellite IP Modem Control Pad Security Management screen, a
prompt requests you to enter the SIM PIN each time you run the Control
Pad. This helps prevent unauthorised use of your SIM.
Regional BGAN Satellite IP Modem User Manual
45
Static IP Address: A static Internet Protocol (IP) address is a number that is
assigned to a computer by an Internet Service Provider (ISP) to be its
permanent address on the Internet. Computers use IP addresses to locate
and talk to each other on the Internet. If Static IP addressing is enabled on
the Satellite IP Modem Control Pad Network Settings screen, you must
enter an IP address supplied by your Service Provider in the Static Public
Network IP Address field that follows.
USB: The Universal Serial Bus interface is a standard protocol for many computer
peripheral devices, including modems, scanners, digital cameras, printers, and
others. It is one of the three communications interfaces supported by the
Satellite IP Modem.
46
Regional BGAN Satellite IP Modem User Manual
INDEX
AC Mains, 2, 15, 16, 23
Access Point Name (APN), 23, 24, 40,
43
, 25
Advanced Settings, 24, 25
Antenna, i, 11, 17, 20, 23, 25, 31, 33
Battery, 2, 16, 23, 29
Battery Light, 16, 29
Bluetooth, 1, 3, 4, 8, 16, 22, 23, 25, 26,
43
Bluetooth Device Name, 43
Bluetooth Passkey, 26, 43
Bonding, 25, 43
Change Service Provider Login
Information, 24
Compass, 10, 17, 20, 43
Control Pad, 18, 19, 20, 21, 22, 23, 24,
25, 26, 29, 30, 31, 32, 33, 43
Controls and Indicators, 13, 15
Coverage, 1
Discoverability, 25, 44
Domain Name Service (DNS), 4, 23,
24, 25, 44
Dynamic Host Configuration Protocol
(DHCP), 44
Ethernet, 1, 2, 3, 8, 16, 22, 23, 30, 44
Exit Pointing Mode, 12
Fault Codes, 34, 44
Fine Pointing, 11, 12, 14
GPS, 9, 13, 14, 15, 20, 23, 25, 31, 44
Installation, 2, 3, 4, 5, 18
Installation CD, 2
Interface Lights, 16, 44
Launch Pad, 4, 5, 13, 18, 21, 23, 24,
25, 26, 27, 30, 45
Normal Operational Mode, 15, 16, 45
Pointing, 14, 15, 16, 17, 19, 20, 25, 31,
32, 33
Pointing Mode, 15, 16, 45
Power Button, 15
Power Light, 15, 16
Protractor, 17, 45
QuickStart Wizard, 5, 18, 20, 23, 29,
30, 31, 45
Rough Pointing, 9, 10, 14
Safety Information, i
Satellite Search Method, 24
Security Management, 20
Select Button, 16
Signal Strength, 31
SIM, 2, 19, 45
SIM PIN, 20, 45
Static IP Address, 24, 46
Status Window, 22, 23
Stored GPS Location, 13
System Requirements, 3
Troubleshooting, 29, 43
Unpacking, 2, 6
Upgrading Software, 27
USB, 1, 2, 3, 4, 7, 16, 22, 23, 30, 46
View QuickStart Wizard, 5, 18
Warnings, i
Regional BGAN Satellite IP Modem User Manual
47
NOTES
48
Regional BGAN Satellite IP Modem User Manual


---

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