Hughes Network Systems HNS9103 Broadband Satellite IP Modem User Manual

Hughes Network Systems Broadband Satellite IP Modem

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User GuideThurayaIPSatellite ModemRevision B3500175-0001Copyright 2008 Hughes Network Systems, LLC.All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of thispublication may be reproduced in any form or by any means without the written permission of Hughes Network Systems,LLC., 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, LLC., has made every effort toensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC., shall not beliable for errors contained herein. The information in this document is subject to change without notice. Hughes NetworkSystems, LLC. makes no warranty of any kind with regard to this material, including, but not limited to, the impliedwarranties of merchantability and fitness for a particular purpose.TrademarksAll trademarks, marks, names, or product names referenced in this publication are the property of their respectiveowners, and Hughes Network Systems, LLC. neither endorses nor otherwise sponsors any such products or servicesreferred to herein. HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. THURAYAtrademark is the sole and exclusive property of Thuraya Satellite Telecommunications Company.

ThurayaIP Satellite Modem User Manual iSafety InformationFor your safety and protection, read this entire user manual beforeyou attempt to use ThurayaIP Satellite Modem. In particular, read thissafety section carefully. Keep this safety information where you canrefer to if necessary.Warning Symbols Used in this ManualThis section introduces the various types of warnings used in thisdocument to alert you to possible safety hazards.WARNINGPotential radio frequency (RF) hazard. Where you see thisalert symbol and WARNING heading, strictly follow thewarning instructions to avoid injury to eyes or otherpersonal injury.WARNINGWhere you see this alert symbol and WARNING heading,strictly follow the warning instructions to avoid personalinjury.DANGERElectric shock hazard: Where you see this alert symboland DANGER heading, strictly follow the warninginstructions to avoid electric shock injury or death.

ii ThurayaIP Satellite Modem User ManualWarnings for THURAYAIPDo not stand in front of the Antenna.This device emits radio frequency energy when in the transmitmode. To avoid injury, do not place head or other body partsin front of the satellite antenna when system is operational.Maintain a distance of one meter away from the front ofThurayaIP’s antenna.Properly ground the AntennaFailure to properly ground the optional external antenna mayresult in severe personal injury or death. Do not attempt toground the optional external antenna unless you have the skillsto do so in accordance with local electrical codes.Do not operate during Electrical StormsOperation of ThurayaIP during electrical storms may result insevere personal injury or death. Disconnect ThurayaIP fromcomputer and store unit indoors if lightning is anticipated inthe area of operation.GeneralHandle your ThurayaIP with care. The enclosure is weatherresistant per IEC 60529 IP55. However, do not submerge theunit or expose it to severe rainstorms. Avoid exposing yourThurayaIP to extreme hot or cold temperatures. The operatingtemperature range of ThurayaIP is -10ºC to +55ºC. Avoidplacing your ThurayaIP close to cigarettes, open flames or anysource of heat.Changes or modifications to ThurayaIP not expressly approvedby Hughes Network Systems could void your authority tooperate this equipment.Use a soft damp cloth only to clean your ThurayaIP.To avoid impaired Modem performance, please ensure yourThurayaIP’s antenna is not damaged or covered with foreignmaterial like paint or labelling. This equipment must not be co-located or operated in conjunction with any other antenna ortransmitter.When inserting the SIM, do not bend the SIM or damage thecontacts in any way. When connecting the interface cables,do not use excessive force.

ThurayaIP Satellite Modem User Manual iiiIn the vicinity of blasting work and in explosive environmentsNever use ThurayaIP where blasting work is in progress.Observe all restrictions and follow any regulations or rules.Areas with a potentially explosive environment are often, butnot always, clearly marked. Do not use ThurayaIP while at apetrol filling station. Do not use near fuel or chemicals.Qualified serviceDo not attempt to disassemble your ThurayaIP.ThurayaIPdoes not contain consumer-serviceable components. Onlyqualified service personnel may install or repair equipment.Batteries and accessoriesUse approved batteries (HNS P/N 3500108-0001) andaccessories only. Use of non-approved accessories may resultin loss of performance, damage to ThurayaIP, fire, electricshock or injury.AC Mains power adapter (HNS P/N 3500114-0001) is for indooruse only. It has an indoor operating temperature range of -10ºC to +55ºC and provides an output voltage of 12 VDC.The storage capability of the battery decreases whenoperated below 0ºC. If the battery is charged at too high atemperature, this will be indicated on the LCD display.Battery DoorTo ensure safety, ensure that the battery door is properlyclosed and latched at all times during operation. To close thebattery door, hook the battery door tab under the edge of thelarge opening in the enclosure near the data connector ports.Firmly press the battery door into the opening. The seal aroundthe battery door should snugly fit between the door and theenclosure with no pinch points visible. Once a good seal hasbeen made, screw the retaining fastener into the enclosureuntil hand tight.Connecting devicesNever connect incompatible products. When connectingThurayaIP to any other device, read the device’s User Manualfor detailed safety instructions.

iv ThurayaIP Satellite Modem User ManualPacemakersThe various brands and models of cardiac pacemakersavailable exhibit a wide range of immunity levels to radiosignals. Therefore, people who wear a cardiac pacemakerand who want to use a Satellite Modem should seek theadvice of their cardiologist. If, as a pacemaker user, you arestill concerned about interaction with ThurayaIP, we suggestyou follow these guidelines:Maintain a distance of one meter between ThurayaIPand your pacemaker;Maintain a distance of one meter away from the frontof ThurayaIP’s antenna;Refer to your pacemaker product literature forinformation on your particular device.If you have any reason to suspect that interference is takingplace, turn off your ThurayaIP immediately!Hearing aidsMost new models of hearing aids are immune to radiofrequency interference from Satellite Modems that are morethan 2 metres away. Many types of older hearing aids may besusceptible to interference, making it very difficult to use themnear a Satellite Modem. Should interference be experienced,maintain additional separation between you and ThurayaIP.INFORMATION TO USERHughes Network Systems, LLC, declares under our sole responsibility that the product Hughes 9103 Satellite IP Terminalto which this declaration relates, is in conformity with the following standards and/or other normative documents: ETSIEN 301 681 , ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17, ETSI EN 301 489-20, IEC 60950-1. We hereby declarethat all essential radio test suites have been carried out and that the above named product is in conformity to all theessential requirements of R&TTE Directive 1999/5/EC.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) Thisdevice may not cause harmful interference, and (2) This device must accept any interference received, includinginterference that may cause undesired operation.This equipment has been tested and found to comply with the limits for Class B Digital Device, pursuant to Part 15 ofthe FCC Rules. These limits are designed to provide reasonable protection against harmful interference in aresidential installation. This equipment generates and can radiate radio frequency energy and, if not installed andused in accordance with the instructions, may cause harmful interference to radio communications. Howev er, thereis no guarantee that interference will not occur in a particular installation. If this equipment does cause harmfulinterference to radio or television reception, which can be determined by turning the equipment off and on, the useris encouraged to try to correct the interference by one or more of the following measures.Reorient or relocate the receiving antennaIncrease the separation between the equipment and receiverConnect the equipment into an outlet on a circuit different from that to which the receiver is connectedConsult the dealer or an experienced radio/TV technician for helpAny changes or modifications not expressly approved by the party responsible for compliance could void the user’sauthority to operate the equipment.

ThurayaIP Satellite Modem User Manual vContentsSAFETY INFORMATION................................................................................ IWARNING SYMBOLS USED IN THIS MANUAL..................................................................IWARNINGS FOR THURAYA IP......................................................................................... IICONTENTS..................................................................................................VINTRODUCTION .......................................................................................... 1FIRST TIME SET-UP ....................................................................................... 1UNPACKING ..................................................................................................................1SOFTWARE INSTALLATION AND CONFIGURATION.........................................................2SETTING UP THE MODEM...............................................................................................2STEP 1: SIM INSERTION..............................................................................................3STEP 2: POWER CONNECTION AND BATTERY CHARGING.......................................3STEP 3: OBTAIN INITIAL GPS USING THE ThurayaIP ..............................................3STEP 4: DATA CONNECTIONS...................................................................................4STEP 5: POINTING TO THE SATELLITE ..........................................................................4QUICK REFERENCE..................................................................................... 7GLOBAL POSITIONING SYSTEM OPERATION .................................................................7STORED GPS LOCATION ..........................................................................................7INTEGRATED MAN MACHINE INTERFACE (IMMI).........................................................8BUTTONS ....................................................................................................................8IMMI STATUS/MENU DISPLAY SUMMARY.................................................................9GENERAL NAVIGATION OF THE IMMI......................................................................9CHANGE RATE ....................................................................................................... 10IMMI RSSI DISPLAY............................................................................................... 11IMMI ICONS........................................................................................................... 11WEB MAN MACHINE INTERFACE (WMMI) SCREENS................................................ 13HOME SCREEN ....................................................................................................... 13CONNECTION MANAGEMENT SCREEN................................................................. 15WLAN CONFIGURATION SCREEN.........................................................................16PROPERTIES SCREEN............................................................................................... 18STATISTICS SCREEN ................................................................................................. 19STATUS SCREEN....................................................................................................... 19SETTINGS SCREENS.................................................................................................. 21POINTING SCREEN.................................................................................................. 25UPGRADING THURAYAIP............................................................................................ 26UPGRADING SOFTWARE ........................................................................................27

vi ThurayaIP Satellite Modem User ManualTROUBLESHOOTING ................................................................................. 28GENERAL TROUBLESHOOTING.................................................................................... 28STATUS CODES ........................................................................................................... 33GLOSSARY................................................................................................ 44

ThurayaIP Satellite Modem User Manual 1IntroductionYour ThurayaIP is a Satellite Modem thatprovides portable, high-speed datacommunications via satellite. Using“Always On” technology, you can remainconnected to the Internet while onlysending or receiving the data that youneed at speeds of up to 444kbits/s, just asif you were sitting at your office desk.ThurayaIP works with your computer usingan Ethernet, USB or WiFi connection. WhileThurayaIP operates very similarly to otherdata modems that you may be familiar with, there are a few importantoperating differences to note. Please read this user manual carefully tounderstand all the aspects of operating your ThurayaIP.First Time Set-UpThis section guides you through the process of setting up andconfiguring your ThurayaIP for the first time. The steps presented shouldbe followed in the order given. When you are finished, your computerand modem will both be set up and ready to use.UnpackingUnpack the modem and accessory box items.ThurayaIP Satellite ModemAC Mains Power Adapter and cable (100 – 240V AC)Universal AC power plug travel adapterRechargeable Lithium Ion Battery packEthernet cable (do not use cross-over cable)USB cableCD ROMUser Manual (this document)Your Service Provider will supply a Subscriber Identification Module (SIM).

2ThurayaIP Satellite Modem User ManualSoftware Installation and ConfigurationYour PC must support an Ethernet, USB or Wireless LAN interface tooperate with ThurayaIP.Note: The CD ROM contains USB drivers for Windows 2000, XP, Vista andMAC OS10.3 and later operating systems. If you intend to use theThurayaIP with a USB connection, please insert the CD ROM into thecomputer and follow the instructions to install the USB driver. MAC userswill also need to carry out the following steps after the USB driver installcompletes:1) plug in USB cable2) Select Apple Menu->System Preferences on the MAC3) Go to "Network"4) A new network port should then be recognisedNote: You must verify that the proxy server settings in yourbrowser are disabled. For Microsoft Internet Explorer, selectTools / Internet Options / Connections / LAN Settings anduncheck the box labelled ‘Use a proxy server for your LAN’.For Netscape, go to Advanced Preferences and select‘Direct connection to the Internet’. When complete pleaseclose your browser.DO NOT FORGET THAT YOU MAY NEED TO RECHECK THIS BOXON RETURN TO YOUR OTHER INTERNET CONNECTION.Setting Up the ModemThere are five basic steps to getting your Modem up and running:Step 1: SIM insertionStep 2: Power Connection and Battery ChargingStep 3: Obtain Initial GPS Fix using the ThurayaIPStep 4: Data ConnectionsStep 5: Pointing to the Satellite

ThurayaIP Satellite Modem User Manual 3STEP 1: SIM INSERTION1. Unpack the modem andaccessories. Your service providerwill have provided you with a SIMcard.2. Insert SIM provided by your ServiceProvider into the SIM holder insidethe battery compartment as shown. SIM Insertion Orientation3. To close the battery door, hook the battery door tab under theedge of the large opening in the enclosure near the dataconnector ports. Firmly press the battery door into the opening. Theseal around the battery door should snugly fit between the door andthe enclosure with no pinch points visible. Once a good seal hasbeen made, screw the retaining fastener into the enclosure untilhand tight.STEP 2: POWER CONNECTION AND BATTERY CHARGING1. The ThurayaIP ships with the battery preinstalled;however, if needed, install the battery in thecompartment pictured in Step 1.2. Plug in Power cable and charge the battery for atleast three hours. DC Power JackSTEP 3: OBTAIN INITIAL GPS USING THE ThurayaIP1. Put the ThurayaIP outside on a flat surface with a clear view of thesky away from building, trees and other obstructions.2. Power up Satellite Modem by pressing the Power button.3. Once powered up, ThurayaIP will automatically attempt to locateitself using GPS. This may take up to five minutes. The small GPSsatellite icons on the display (shaded area in the picture below)show how many GPS satellites are in view at any given time. Youneed all three satellite icons to be on solidly to obtain a GPS fix. Ifany are missing or flashing then the GPS signal is being blocked.GPS Satellite Icon Location on Display

4ThurayaIP Satellite Modem User ManualWhen the GPS icon stops flashing then ThurayaIP has successfullyupdated its GPS position.STEP 4: DATA CONNECTIONSConnect the ThurayaIP to your PC usingEthernet or USB. It is also possible to connectusing the wireless LAN facility, but use one of thewired connections for the first time setup.Data ConnectionsETHERNETConnect the Ethernet cable to your laptop’s network interface andinsert the other end of the connector into the ThurayaIP.Note: AnyEthernet cable can be used to connect the laptop and modem as longas it is less than100 meters in length.USBYou will first need to install the USB driver from the CD ROM following theinstructions in the Software Installation and Configuration section above.Next, connect the USB cable to your laptop’s USB interface and insertthe other end of the connector into the ThurayaIP.USB and Ethernet Data Connection LocationsSTEP 5: POINTING TO THE SATELLITE1. ThurayaIP is controlled through a web browser interface (wMMI). Toactivate the wMMI, open the Internet Explorer or Netscape browseron your laptop. Enter http://192.168.128.100 in the browser URLaddress field.URL address field

ThurayaIP Satellite Modem User Manual 5Note: You may want to store this URL in your “Favourites”folder in your browser.2. If you have PIN security enabled on your SIM, you will be promptedto enter your PIN before proceeding.Note: You must have a valid GPS location for the compassdirection and Antenna Angle to be displayed. If the GPS isnot valid, go back to step 3 and allow ThurayaIP to obtain aGPS fix.Home Page Satellite Location Display3. Look at the wMMI home page display and note the compassbearings and elevations for both ThurayaIP satellites in the “SatelliteLocation” section. The recommended satellite for your location willbe highlighted in green. With the ThurayaIP terminal upside down,use the integrated compass to determinethe direction of the recommended satellite.You must be able to obtain a clear view ofthe satellite in the sky for the ThurayaIP toconnect to the network. If therecommended satellite is obstructed fromyour location, consider using the alternatesatellite instead. If neither satellite is CompassCompass DirectionAntenna Angle

6ThurayaIP Satellite Modem User Manualaccessible from your location, you will need to move to a locationthat has visibility to at least one of the satellites.4. Once you have determined the best satellite to use, move theantenna stand to the correct elevation angleusing the integrated protractor. Recall that theelevation angle is indicated on the wMMI homepage. With the elevation angle correctly set,place the ThurayaIP on a flat surface with theantenna facing in the direction of the satellite asdetermined in step 3. Protractor5. You can optimise the receive signal strength by observing the signalstrength display on the ThurayaIP while slowly rotating the ThurayaIPa few degrees clockwise and counter clockwise. Find the directionthat maximizes the signal strength. Likewise, slowly raise and lowerthe antenna a few degrees and find the elevation that maximizesthe signal strength. This step fine tunes the pointing of the antenna inthe direction of the ThurayaIP satellite.Receive Signal Strength on the ThurayaIP Display6. Once the ThurayaIP obtains sufficient signal strength from thesatellite it will automatically connect and establish an IP datasession. Check this on the home page by confirming that the“Network Status” line shows “Connected”.Congratulations! Your ThurayaIP is successfully connected. You shouldnow be able to send and receive data from your laptop to the internet.Note: If you are unable to successfully connect to the Internet, ensurethat nothing but open sky is between the ThurayaIP and the ThurayaIPSatellite. If the view is blocked by trees, mountains, buildings, metalizedglass or similar objects then you must relocate ThurayaIP. Additionalassistance can be found in the troubleshooting section of the ThurayaIPUser Manual.Do not stand in front of the AntennaThurayaIP emits radio frequency energy when in the transmitmode. To avoid injury, do not place head or other body partsin front of the antenna when system is operational.

ThurayaIP Satellite Modem User Manual 7Quick ReferenceThis section serves as a reference guide, identifying the key operationalaspects of using the ThurayaIP system and the Controls and Indicatorson ThurayaIP and their functions.Global Positioning System OperationThe ThurayaIP contains an integrated Global Positioning System (GPS)receiver that is used to provide location information. GPS locationinformation is required for system access, and the reception of a newGPS location is attempted automatically every time ThurayaIP ispowered on.For optimum GPS signal reception, make sure ThurayaIP is positioned ina roughly horizontal placement. Since GPS receivers must “see” a largepart of the sky without obstructions from buildings, mountains or trees, itmay be necessary to take your ThurayaIP out to a clear space to obtaina new GPS location. It may be possible to obtain a new GPS location ina less favourable circumstance, but the time to completion may belonger.Once updated, ThurayaIP remembers your location so the unit can berelocated to a more convenient working area, such as inside a buildingby a window facing toward the satellite.Once you have established a session on ThurayaIP you will not needanother GPS location while you remain connected in the “Always On”condition. This is convenient if you intend to operate from one locationfor an extended period of time since there is no need to moveThurayaIP to refresh the GPS receiver. Also, your stored GPS locationremains good for a period of time even if you power down and move ashort distance between sessions. When you believe this is the case,simply skip the GPS location step and complete the ThurayaIP satellitepointing operation prior to going directly onto the network. Be sure tocarefully point your unit every time it is moved.STORED GPS LOCATIONThe most recent GPS location is stored in ThurayaIP even when powereddown. Upon power up, the ThurayaIP will attempt to update this GPSlocation since the Thuraya system will only allow access if your GPSlocation is not too old. If ThurayaIP has a valid GPS location then theGPS icon on the display will go from flashing to solid. Likewise, the webMMI will indicate if the currently available GPS location is valid or invalid.

8ThurayaIP Satellite Modem User ManualIntegrated Man Machine Interface (iMMI)The ThurayaIP has an Integrated Man Machine Interface (iMMI) whichallows you to control the operational features of the terminal without theneed of a PC or a browser. The iMMI includes buttons labelled withdefining icons, an LCD, and an audible pointing aid integrated into theThurayaIP itself.The figure below shows the layout of the ThurayaIP iMMI.iMMI Button LocationsBUTTONSThe following table gives you a summary of the four ThurayaIP buttons.Button Action ResultPower button Short press Backlight on, cancel any menuoperation, return to status menuLong Press Turn unit on or offConnect button Short press Toggle audio pointing state(sound on/off)Long press Toggle connection state(connect/disconnect)Exit pointing modeMenu button Short press Scroll to next menu itemLong press Start GPS receiv er manuallyModify button Short press Scroll to next option of displayedmenu item when in menuLong press Toggle WiFi on/off (when not inmenu display)Modify Menu Power Connect

ThurayaIP Satellite Modem User Manual 9IMMI STATUS/MENU DISPLAY SUMMARYThe upper level of the LCD displays status messages and menu items.Status messages are summarized in the table below.Display DescriptionPowering Off Displayed while ThurayaIP is powering downFault {code} A hardware fault exists, prev enting operation (seetroubleshooting section for code explanations)Too Hot A temporary thermal shutdown is about to occurBattery Hot A temporary thermal shutdown is about to occurdue to battery heatingNo SIM No SIM is detected in ThurayaIPLocked A security code is needed (entered v ia wMMI)PIN A SIM pin code is needed (entered v ia wMMI)Pointing In pointing modeGPS old GPS is older than the system time period allowsDisconnected PDP connection is disconnected, preventing datatransferTx{rate}/Rx{rate} Transmit and Receiv e streaming rates in kilobits persecondStandard Best efforts quality of service in both directionsGENERAL NAVIGATION OF THE IMMIYou navigate among the options available in the iMMI by utilizing theMenu and Modify buttons. With the unit in its “normal” state displayingstatus indicators, you press the Menu button to view and modify Qualityof Service (QoS) settings and LCD display parameters. Pressing theModify button within a Menu option allows you to change the currentsetting.The status display is the default display; after 30 seconds of inactivity, thedisplay always reverts to the status display. Pressing the Menu buttontakes you through a circular list of menu items and then back to thestatus display. The two major menu options are the following:Change Rate: Modify the QoS settings for Transmit and Receive.LCD Contrast: Modify the contrast on your LCD.

10 ThurayaIP Satellite Modem User ManualCHANGE RATEWith the unit in the default status display, press the Menu button. TheChange Rate menu option is then displayed.Press the Modify button. You are then brought to the first value in theseries of QoS settings.Change Rate Menu CommentStandard Selects Background QoS for both thetransmit and receiv e directionsTx: 384Kbps Selects 384Kbps Tx Streaming QoSHidden unless external antenna attachedTx: 16Kbps Selects 16Kbps Tx Streaming QoSTx: 32Kbps Selects 32Kbps Tx Streaming QoSTx: 64Kbps Selects 64Kbps Tx Streaming QoSTx: 128Kbps Selects 128Kbps Tx Streaming QoSTx: 256Kbps Selects 256Kbps Tx Streaming QoSHidden unless external antenna attachedRx: 384Kbps Selects 384Kbps Rx Streaming QoSHidden unless external antenna attachedRx: 16Kbps Selects 16Kbps Rx Streaming QoSRx: 32Kbps Selects 32Kbps Rx Streaming QoSRx: 64Kbps Selects 64Kbps Rx Streaming QoSRx: 128Kbps Selects 128Kbps Rx Streaming QoSRx: 256Kbps Selects 256Kbps Rx Streaming QoSPress the Modify button to scroll down the Standard and Tx QoSvalues until you see the setting you want. When you scroll toeach setting, the displayed QoS value blinks, indicating that thisselection is pending. Press the Modify button to move to the nextsetting without changing the pre-existing value.When the list of values is exhausted, press the Modify button to leadyou back to the first value. You can cancel the selection andtransition back to the status display via a short press of the Powerbutton.

ThurayaIP Satellite Modem User Manual 11When you have found the value you want, press the Menu button.This action selects the new rate. Once you select the rate, youare transitioned to the Rx set of values unless you selected“Standard” in which case you will exit rate selection.Navigation through and selection of the Rx values is the same as forthe Tx values. Use the Modify button to scroll through the list in acircular manner, with cancellation achieved via the short pressof the Power button. Pressing the Menu button selects and storesthe new Rx rate, and you will then exit rate selection.When you select a new QoS, the old PDP context is deactivatedand a new PDP context is activated with the new rate selection.If the rate selection did not change as a result of the selection,then no PDP context change occurs.IMMI RSSI DISPLAYThe lower row of the LCD is dedicated to RSSI (signal strength)information. This is used to monitor incoming signal strength from theThuraya satellite and permit pointing or re-pointing to occur at any timeduring operation. The display provides both a graphical and digitalindication of the signal strength.The digital RSSI indication consists of a value between zero and 99. Thegraphical RSSI indication is a 50-element bar graph of the RSSI.The RSSI display updates rapidly for at least five minutes after a satellitesignal has been acquired or reacquired. After that acquisition, the RSSIdisplay may be updated less rapidly to conserve power if the modem isrunning on battery. Hint: If the rate is reduced to save power, the rapidRSSI update mode can be re-enabled for 5 minutes if you short press theModify button while the status display is present.Audible Pointing IndicatorAn audible pointing indicator provides an audible representation of thesignal strength during antenna pointing. When on, the indicator emitspointing tones that increase in tempo as the pitch increases. If thesatellite is not found, one tone is followed by a pause. The indicatoralways defaults to off when the unit powers on. Use a short press of theConnect button to toggle the audio pointing indicator on and off.IMMI ICONSBattery Icon

12 ThurayaIP Satellite Modem User ManualThe battery icon displays the estimated life of the battery whileunder battery power. The battery icon also displays the chargingstate while under external power.Power IconThe power icon displays the state of the external power input.On if external power is connected.Off if external power is disconnected.GPS IconThe GPS icon indicates the state of the GPS information inthe ThurayaIP, specifically whether the information is up-to-date or should be refreshed.The icon flashes when the stored GPS information is older than theGPS validity period.The icon is on steady when the stored GPS information is within theGPS validity period.Satellite IconsThe satellite icons, located next to the GPS icon,indicate the status of the GPS receiver in the ThurayaIPand the number of visible satellites.The icons are off when the GPS receiver is off.The icons are active when the GPS receiver is on, either flashing orsteady state. The number of icons in steady state indicates thenumber of GPS satellites in view. You will need all three on solidlyto acquire a new GPS location.Wireless LAN IconThe wireless LAN icon displays the state of the WLAN feature.Off if Wireless LAN operation is turned off.On if Wireless LAN is on.Wireless LAN Lock IconThe lock icon displays the state of encryption for the WLANfeature. It is displayed only if the Wireless LAN is on and WLANencryption is turned on.Globe ICONThe globe icon displays the state of IP connection over thesatellite.

ThurayaIP Satellite Modem User Manual 13Off if no PDP context exists (no data traffic possible).On if a PDP context exists (ready for data traffic).Web Man Machine Interface (wMMI) ScreensThe ThurayaIP can be accessed through a standard web browserinterface. To accomplish this, the connected computer must have oneof the following supported browsers installed along with Java enabled(Java Runtime Environment 1.3.1 or later).Internet Explorer 6.0 or laterNetscape Communicator version 7.2Firefox 2.0AOL ExplorerMacintosh SafariTo access the ThurayaIP, connect your computer, run a supportedbrowser and enter http://192.168.128.100 into the browser’s addressfield. You may wish to add this address to the browser’s bookmark list sothe address will be easier to find in the future. When active, the browserinterface will allow you to access the wMMI.Each of the main web pages contains important status information inthe upper left hand corner. The bar graph next to the iconrepresents receive signal strength. The bar graph next to the iconprovides an indication of the battery’s level and charging state. Theicon area below these indicators mirrors the icons described in the iMMIsection above.HOME SCREEN

14 ThurayaIP Satellite Modem User ManualThe Home screen provides you with key summary status informationabout ThurayaIP and is also a gateway into ThurayaIP management.Network Status: Provides the status of the network connection.Transmit Rate: Provides the requested and actual transmit channeldata rate. The actual allocated data rate may vary from the onerequested due to subscription or system capacity restrictions.Receive Rate: Provides the requested and actual receive channel datarate. The actual allocated data rate may vary from the one requesteddue to subscription or system capacity restrictions.Fixed Rate: Provides the status of the fixed rate control. Enable fixedrate when using a streaming connection that must match the requesteddata rate. If the rate is unavailable, the connection will not be made.Multimedia: Provides the status of the multimedia control. Enablemultimedia when using streaming applications like Voice over InternetProtocol (VoIP) or live video playback.Connect/Disconnect: This button toggles the network connection stateon or off. When Disconnected no data can be sent or received.Change Data Rate: This button allows you to change the connectionparameters for the current session.

ThurayaIP Satellite Modem User Manual 15Quick Connect: These buttons access pre-stored connection profiles.GPS: The display includes the GPS receiver state (On/Off), GPS satellitesvisible, GPS validity, compass direction and antenna angle. To obtain aGPS fix, make sure there are at least three visible satellites reported.Once a GPS position is obtained, the ThurayaIP will provide the compassdirection and degrees of elevation to the satellite. This information isused in the pointing operation described earlier.CONNECTION MANAGEMENT SCREENAccessible from the Main Menu, the Connection Management Screenallows you to select Quality of Service (QoS) parameters separately fortransmit and receive data. Note that the “384Kbps” selection requiresan external antenna, as does the transmit “256Kbps” selection.Transmit Rate and Receive Connection Rate: Allows you to select thetransmit and receive rates from the list of Bandwidth values.Multimedia Control: Allows you to enable or disable Automatic Repeat-reQuest (ARQ) over the satellite. Typically, ARQ--an error controlprotocol for data transmission–-is best disabled for voice or video traffic.Fixed Rate Control: Allows you to enable or disable fixed rate serviceover the satellite. You can force the connection to match therequested QoS. If disabled, the best streaming rate possible -- up to andincluding the selected rate -- will be allowed. If enabled, the terminal will

16 ThurayaIP Satellite Modem User Manualnot set up a connection unless the requested rate is available from thenetwork.Remember to click Apply to save any changes or they will be lost.WLAN CONFIGURATION SCREENThe WLAN Configuration screen allows you to configure WLANcharacteristics, including enabling/disabling WLAN, setting a timer thatwill force WLAN to power down if no host connects within the timeout,and setting up security.WLAN Power: Select ON or OFF to turn the feature on or off.WLAN Power Off timeout: If disabled, there is no timeout. If thisparameter is enabled, the WLAN will remain powered up for theselected timeout value after the terminal powers on. If no WLAN activityis detected during the timeout, the WLAN card will power down.WLAN SSID: The WLAN network ID (SSID) can be entered as desired.WLAN Region: Select the WLAN region from a drop down list (X10, X20,X30, X31, X32, X40 and X41). If you try to activate a channel notsupported in the selected region, the request shall be rejected with anerror message.WLAN Channel: Select the WLAN channel from a drop down list (1through 14).

ThurayaIP Satellite Modem User Manual 17WLAN SECURITY SCREENThe WLAN Security screen allows you to configure WLAN securityparameters, including enabling/disabling Wired Equivalent Privacy(WEP), hiding the SSID and setting Media Access Control (MAC) filters.Access this screen by clicking the WLAN Security Settings link towardsthe bottom of the WLAN Configuration Screen.WLAN SSID Broadcast: Enable or Disable SSID broadcast.Security (WEP): Enable or Disable security for Wired Equivalent Privacy(WEP), a security protocol for the wireless local area network.WLAN Key to Use: Select the active key--Key1 through Key4 --from a pulldown menu. Note that in 128-bit key mode only Key1 is available.64-bit WEP/128bit-WEP: Use this button to toggle between 64-bit and128-bit WEP mode.WLAN Key Fields, Key 1 through Key 4: In 64-bit WEP mode, enter a 10character (0-9, A-F) key value in each of four text boxes. In 128-bit WEPmode, enter a 26 character (0-9, A-F) key value in the Key1 text box.Generate: Instead of manually entering a key value, you may press theGenerate button to automatically generate a key value.

18 ThurayaIP Satellite Modem User ManualHide Keys: Click this button to hide the keys from this display.MAC Filtering: Enable or disable MAC filtering. If filtering is enabled, youcan enter up to eight MAC addresses. Only these addresses will bepermitted to access the terminal.PROPERTIES SCREENThe Properties screen displays a summary of current communicationsparameter settings. You can also use this screen to do the following:Restore Factory DefaultsReset TerminalPower Off TerminalUpgrade Modem Software (a link to the upgrade website)About Restoring Factory Defaults: When you click this button, the restoremessage confirmation screen informs you that the terminal is about toreset to factory defaults. Restoring the factory defaults returns theThurayaIP settings to their original, just out-of-the-box state. This does notchange the security code or SIM parameters. Please exercise cautionwhen proceeding. If you invoke Restore Factory Defaults, you will needto re-enter any configuration information supplied by your ServiceProvider. You must enter the security code to complete the reset.Current Settings: provides the current communications parameters.Software Version

ThurayaIP Satellite Modem User Manual 19Interface ModePublic Network IP AddressPrivate Satellite Modem IP AddressSatellite Modem International Mobile Equipment Identity (IMEI)Satellite Modem Media Access Control (MAC) Addresses.STATISTICS SCREENThis screen provides you with an estimate of your data usage. Datausage figures are obtained by counting the bytes in the IP packetsreceived by and sent from the ThurayaIP terminal. You can view both“since power on” (per session) and “Cumulative” (lifetime) data usagecounts. To reset the data counters of a session, simply select the resetbutton for either transmit or receive and click the Apply button.Note: The data usage figures provided on the screen areestimates only. This feature is not tied into the actual billingsystem. Hughes assumes no liability if differences are foundbetween data usage figures and your actual bill.STATUS SCREENThe Status Screen, displayed in a separate window, provides you with aconstantly updated flow of dynamic information and a concisesummary of the ThurayaIP status.

20 ThurayaIP Satellite Modem User ManualThis display gives you a summary of current Satellite Modem systemconfiguration and performance. When the Status Window is open, itsinformation is updated every minute. Note that if you are running onbattery power, your available operating time will be reduced.Network Status: Provides the status of the network connection.Signal Quality: This bar graph displays satellite signal quality.Signal Strength: Use this display to monitor incoming signal strength fromthe satellite and permit pointing or re-pointing to occur at any timeduring operation.Note: Signal Quality vs. Signal Strength: The Signal Qualitystatus is a different measure of the received satellite signalthan the Signal Strength status shown on the pointing screen.Seeing differences between these two levels is normal andnot an indication of a problem with your ThurayaIP.Satellite Antenna Type: Use this display to determine which satelliteantenna is in use. The standalone terminal will use its internal antenna.Optional external antennas, active and passive, can be hooked up tothe ThurayaIP for convenience and higher performance. See yourservice provider regarding these accessories.Battery Status: On battery, charging or charged.

ThurayaIP Satellite Modem User Manual 21Battery Level: This bar graph provides an indication of remaining batterycapacity.Green: normal indication of battery levelRed: almost fully dischargedAmber: charging under external powerStatus: Any current system status codes (see Troubleshooting section).SETTINGS SCREENSFrom the Main menu you can select Settings to navigate among all thevarious Settings functions from the menu on the left side of the screen:Network SettingsSecurity Management SettingsLogin SettingsAdvanced SettingsNETWORK SETTINGS SCREENAfter executing the necessary First Time Set-up steps to configureThurayaIP, you may want to select the Network Settings screen to checkyour network configuration.This screen provides you with control over key network accessparameters. Here you find the appropriate Domain Name Service (DNS)

22 ThurayaIP Satellite Modem User Manualand the Access Point Name (APN) information configured by yourService Provider. You are also given the ability to make changes.Note: Generally your Service Provider has already performedthis configuration step for you. Whenever you modify theaddresses on the Network Settings screen, you must pressSAVE and exit the wMMI, reboot your computer, and powerthe ThurayaIP off and then back on so that the new settingscan take effect.NET IP:Obtain Address Automatically: If this button is selected,ThurayaIPuses an IP address automatically assigned by the network duringthe period when the Modem connects to the network.Statically Configure Address: If this button is selected, the Modemuses the IP address you enter in the Static Public Network IPAddress field. You should check this box and enter an IP addressonly if directed to do so by your Service Provider.DNS:Obtain DNS Address Automatically: If this button is selected,ThurayaIP uses a Primary Host Domain Name Service (DNS)automatically assigned by the network during the period whenthe Modem connects to the network.Statically Configure Address: If this button is selected, the Modemuses the DNS address you enter in the DNS Address field. Youshould check this box and enter an IP address only if directed todo so by your Service Provider.APN Selection: If use of multiple Internet Service Providers is required,you can modify the current Access Point Name (APN) value. You shouldmodify these fields only if directed to do so by your Service Provider. Thechoices are the following: ThurayaIP,Refill, <BLANK> (enter the desiredname) and Disabled.SAVE/ CANCEL: If you want the values you have entered to beprocessed, click the SAVE button, exit the wMMI, and reboot yourcomputer. You will also need to turn ThurayaIP off and then on again sothat the new settings can take effect. If you want the values you haveentered to be ignored, click the CANCEL button and the NetworkSettings remain as they were with no reboot required.SECURITY MANAGEMENT SCREENThe Security Management screen allows you to impose a tighter level ofsecurity on your ThurayaIP.

ThurayaIP Satellite Modem User Manual 23SIM PIN Disable/Enable: If Enabled, a prompt requests you to enter theSIM PIN each time you power up the modem . This helps preventunauthorised use of your SIM. Disable this feature to skip the PIN entryprocess. To change the setting, click the desired one, enter the currentSIM PIN (required), and click the Save button.Note: If the SIM PIN code is incorrectly entered three times,the SIM will be locked until the PUK (Pin Unlock Key) number isentered. Consult your Service Provider if you do not have yourPUK number.Change SIM PIN: If the SIM PIN is enabled, and you would like to changethe existing PIN, click this link. You will be required to enter the Old PIN,the New PIN, and the New PIN again for confirmation.Lock Upon SIM Change: When this setting is enabled, you must enter asecurity code when the terminal powers up with a new SIM.Restricted Administrative Access: When this setting is enabled,protected web pages can only be accessed after you enter ausername and password. The username is the fixed string “admin” andthe password is the security code.Change Security Code: The security code is 12345 when shipped fromthe factory. To change an existing Security Code, click this link. You willbe required to enter the Old Code, the New Code, and the New Codeagain for confirmation. Click Save to store the changes.

24 ThurayaIP Satellite Modem User ManualNote: If you forget the security code you will need to consultwith your service provider.LOGIN SETTINGS SCREENUtilize this screen only if you have been given the necessary informationfrom your Service Provider.Service Provider Security: If this is enabled, you can enter a User Nameand Password for authentication between ThurayaIP and your ServiceProvider. Your Service Provider will let you know if this step is requiredand give you the necessary information.User Name, Password, Confirm Password: You must enter the passwordtwice to ensure accuracy.ADVANCED SETTINGS SCREENThe advanced settings screen allows you to modify several keyoperating parameters in the unit.Satellite Search Method: Normal is the default method to use unless yourService Provider specifies the Full Method. The Full method takes longer

26 ThurayaIP Satellite Modem User Manualbar is simply a digital representation of the bar. The orange peak-holdbar at the end of the blue bar identifies the highest signal strengthmeasured during antenna pointing and will help you optimise thepointing direction. Use this display when fine tuning ThurayaIP’sorientation to the satellite. Signal strength is only a relative measure ofthe satellite signal strength and may vary from location to location.Exit Pointing: Select this button to leave the screen after optimum signalstrength has been achieved. This action will take you to the Homescreen on the wMMI.Status: Status codes (see end of manual for a list).Upgrading THURAYAIP

ThurayaIP Satellite Modem User Manual 27Should a ThurayaIP Modem software upgrade become available, youcan complete the upgrade process yourself. The software can bedownloaded directly from the Internet using any available accessmethod, including ThurayaIP.UPGRADING SOFTWAREIn order to upgrade software you must first connect to the Internet andfollow the steps listed below:Connect your PC/Notebook to the Internet using ThurayaIP (satelliteservice), wired LAN, or dial up connection.Go to www.thuraya.com or use the Upgrade link on the PropertiesPage if connected to the ThurayaIP.Go to the web site area for ThurayaIP updates.To download, select the latest upgrade package. The browserproceeds to retrieve the package.Once the package is downloaded, you are prompted to executethe package. Select Yes and the upgrader application will self-extract onto the PC’s hard drive.Once the package is installed, it puts a shortcut on the desktop andprompts you to upgrade now. Make sure the ThurayaIP is nowconnected to the PC via Ethernet (recommended) or USB and ispowered up. Select the upgrade option on the PC, and theprogram will allow you to upgrade the terminal.The upgrader will query the current software version of the terminal.You should choose whether you want to upgrade to the newerversion of software.If you choose to upgrade the terminal, the process automaticallydownloads the new release of software and forces a terminalreboot.When the terminal returns from reboot, you can verify that thedownload was successful via the Properties page in the wMMI.Once loaded onto a PC, the upgrade program can be used toupgrade any number of ThurayaIP terminals. Just connect themone at a time and execute the upgrade program.

28 ThurayaIP Satellite Modem User ManualTroubleshootingThis section details the following:Some general hardware and software problems you may encounterin the installation and operation of ThurayaIP along with thepossible source of these problems and how to correct them.System fault codes and descriptions reported to you by ThurayaIP onthe wMMI screens, along with their possible causes and solutions.If unable to correct a problem please contact the ThurayaIP dealeryou purchased the unit from.General TroubleshootingProblem Possible Cause ActionBattery needsrecharging.Charge the battery. CheckBattery Light or wMMI screen forbattery charging indication.The battery is notinserted properly.Remov e and reinsert the battery.Make sure the battery cableconnector is latched.The batterycontacts are dirty ordamaged.Check the battery connectorcontacts. Clean them ifnecessary. If you find anydamage, replace battery.ThurayaIP will notswitch on, or willnot stay on whenunder batterypower.The Modem wasreset while underbattery powerWhen the Modem is reset whileunder battery power (no ACMains connected), you must turn itback on manually. This is a normaloperation for the Modem.SIM card or SIMcard contacts maybe damaged.Visually inspect the SIM card andSIM card contacts and return SIMcard to your Service Prov ider if it isdamaged.SIM card may notbe present.Remov e the battery door andverify that the SIM card is present.SIM card error.SIM card may beinserted incorrectly.Remov e the SIM card and makesure that it is inserted according tothe instructions in the UserManual.

ThurayaIP Satellite Modem User Manual 29Problem Possible Cause ActionSIM card contactsmay be dirty.Clean the SIM card contacts witha dry cloth.The wMMI does notwork from browser.The browser maynot be correctlyconfigured.For Netscape, go to AdvancedPreferences and select ‘Directconnection to the Internet.’For Microsoft Internet Explorer,select Tools / Internet Options /Connections / LAN Settings anduncheck the box labelled ‘Use aproxy serv er for your LAN.’You May Need To Recheck ThisBox Upon Returning To Your OtherInternet Connection.The interface cableis not plugged incorrectly.Remov e and reinsert the interfacecable from both the PC and theModem.The PC Windowsnetwork settingsmay not beconfiguredcorrectly.Make sure the Windows networksettings in the PC are set tochoose IP settings automatically(DHCP). Then reboot the PC.Primary LANconnection to theModem does notfunction.The PC can onlyhave one activ eLAN connection.When connectedto the PC, theModem must bethe only activ e LANconnection.Disconnect all other LANconnections. Make sure theModem is the only active LANconnection.Windows limits the number ofnetwork bindings to six. If you hav emore than six, you must remov eone in order for the PC tocommunicate with the Modem.The compass doesnot appear to workcorrectly.The compass is notlev el or is nearmetal.Hold the ThurayaIP upside downand lev el, away from metallicobjects.The Security Codeappears to beinvalid.The code mayhave beenchanged.After ten failed attempts to enter theSecurity Code,you must switch theModem off and on again to haveaccess to another 10 retries. If youforgot the Security Code, contact yourService Provider.

30 ThurayaIP Satellite Modem User ManualProblem Possible Cause ActionThe SIM PIN codeappears to beinvalid.The code mayhave beenchanged.If the SIM PIN is blocked, contactyour Serv ice Prov ider to obtain thePUK (PIN Unlock Key) code. Enterthe PUK when prompted.No signal or weaksignal.Make sure no obstruction is blockingtheGPS antenna and that theModem has a clear view of at least3/4 of the sky. Make sure that you donot place yourhand or another objectover the main antenna radome.Determining GPSposition can takeup to 5 minutes.Wait for 5 minutes. Switch theModem off and on again.ThurayaIP cannotlocate itself usingGPS.The Modem isconfigured to usean external GPSantenna.The antenna switch is automatic, ifyou have connected a GPSantenna make sure it can see thefull skyJava not enabledon the browser.Enable Java applications on thebrowser.The Signal Strengthmeter on thepointing screendoes not changewhen mov ing theantenna.Rough pointing notcompletedcorrectly.Follow the instructions in the UserManual to correctly completerough pointing.ThurayaIP cannotfind the satellite.No signal or weaksignal.Make sure noobstruction is blockingthe satellite signal. Make sure that theModem has a clearview of the sky inthe direction of the satellite. Be awarethat metalized window glass mayreduce or entirely block the signal.Check that the antenna is pointedusing the correct compass directionand antenna angle from the wMMIPointing screen.ThurayaIP cannotaccess the internetafter successfulpointing.You did not exitantenna pointingmode.Click the ‘Exit Pointing’ buttonfrom the Pointing page or pressthe Connect button on the faceof the terminal.

ThurayaIP Satellite Modem User Manual 31Problem Possible Cause ActionThe antenna maynot be pointedproperly.Turn ThurayaIP off and then backon again, and attempt antennapointing again to improv e thesignal strength. You may need toreposition ThurayaIP, v erifying thatthere are no obstructions blockingthe satellite signal and that theModem has a clear v iew of thesky in the direction of the satellite.The Modemnetwork settingsmay not becorrectlyconfigured.Refer to the network settingssupplied by your Serv ice Prov ider.If the DNS Host settings arechanged, the PC must berebooted.The browser maynot be correctlyconfigured.For Netscape, go to AdvancedPreferences and select ‘Directconnection to the Internet.’For Microsoft Internet Explorer,select Tools / Internet Options /Connections / LAN Settings anduncheck the box labelled ‘Use aproxy serv er for your LAN.’YOU MAY NEED TO RECHECK THISBOX UPON RETURNING TO YOUROTHER INTERNET CONNECTION.No network accessor poor networkperformance.Interference fromother satellitemobile terminals.If you are near another satellitemobile terminal, switch the othersatellite mobile terminal off ormov e as far away as possible toavoid interference.The battery isdefectiv e.Replace the battery. After severalyears of average use, a gradualdecline may be expected.The battery will notcharge.The batterycontacts are dirty ordamaged.Check the battery connectorcontacts. Clean them ifnecessary. If the battery isdamaged, replace it.

32 ThurayaIP Satellite Modem User ManualProblem Possible Cause ActionSatellite Modemstops sending dataev en with goodnetworkconnection andsufficientlycharged battery.Modem/battery isov erheated.It the LCD display indicates anov er temperature condition let theThurayaIP cool down beforeattempting to resume operation.The Signal Qualitymeter on thewMMI changesfrom time to time.Normal behav iour. There are sev eral types ofchannels used by the Modem,each with different signalstrengths. Because the SignalQuality meter measures thechannel currently in use, theremay be slight differences in whatthe meter shows as channels arechanged from one type toanother.

ThurayaIP Satellite Modem User Manual 33Status CodesNumber and Description Cause Solution1SIM card is notinstalled. Power down,install SIM card properlyand try again.Absence orincorrectinstallation of theSIM card.SIM card may not be present.Removethe battery cover andverify that the SIM card is present.SIM card may be insertedincorrectly. Remove SIM card andmake sure it is inserted according tothe instructions in the User Manual.SIM card may be damaged.Visually inspect the SIM card andreturn it toyour Service Provider ifdamaged.SIM card contacts may be dirty.Clean the SIM card contacts with adry cloth.If problem continues, replace SIMcard with a known good SIM card.Ifproblem persists, return theunit toyour Service Provider for service.2 SIM card read/writeerror. Power down andtry again.Failure to readfrom or write tothe SIM card.Power down ThurayaIP andtryagain.SIM card may be damaged.Visually inspect the SIM card andreturn it toyour Service Provider ifdamaged.SIM card contacts may be dirty.Clean the SIM card contacts with adry cloth.If the problem continues, replaceSIM card with a known good SIMcard. Ifthe problempersists, returntheunit to your Service Provider forservice.3 SIM card access hasbeen blocked. PleaseFailure to access theSIM card due to tooThis occurs after 3 failedattempts to enter the PIN. The

34 ThurayaIP Satellite Modem User ManualNumber and Description Cause Solutioncontact your Serv iceProv ider.many failedattempts with aninvalid PIN.SIM card is locked. Enter the PUKto unlock the SIM card.4 SIM card has beenimproperly changedduring an activesession. Power downand try again.You replaced aSIM card withanother after theModem wasturned on.The SIM card must be replacedwhen the unit is turned off.Make sure the unit is turned offbefore replacing the SIM.5 SIM card is notresponding. Powerdown and try again.Hardware failureto access the SIMcard.Power down ThurayaIP andtryagain.SIM card may be damaged.Visually inspect the SIM card andreturn it toyour Service Provider ifdamaged.SIM card contacts may be dirty.Clean the SIM card contacts with adry cloth.If problem continues, replace SIMcard with a known good SIM card.Ifproblem persists, return theunit toyour Service Provider for service.6 A required data fieldis missing from the SIMcard. Please contactyour Serv ice Prov ider.Absence of arequired datafield on the SIMcard.SIM card was incorrectlyprogrammed and is missing oneormore required fields. The SIM cardmust be replaced by another fromyour Service Provider.7 This subscriber is notallowed to connect tothe network. Pleasecontact your Serv iceProv ider.Networkconnectionfailure becausethe user is notallowed toconnect to theNetwork.Your authorisation has beenremov ed by your ServiceProv ider (SIM card IMSI is notauthorised). Contact yourServ ice Prov ider to regainserv ice.8 This terminal is notallowed to connect tothe network. Pleasecontact your Serv iceNetworkconnectionfailure becausethe Modem is notThe Modem authorisation hasbeen remov ed by your Serv iceProv ider (Modem IMEI is notauthorised). Contact your

ThurayaIP Satellite Modem User Manual 35Number and Description Cause SolutionProv ider. allowed toconnect to theNetwork.Serv ice Prov ider to regainauthorised serv ice.9 This user has nosubscription, serv ice isnot allowed. Pleasecontact your Serv iceProv ider.Networkconnectionfailure becauseyou are notidentified as asubscriber to theserv ice.Contact your Serv ice Provider toreceiv e authorised serv ice. YourServ ice Prov ider should checkthe subscription entries in theHome Location Registry.10 This Mobile Terminalwas detached by thenetwork. Causeunknown. Power downand try again.Networkconnectionbroken with anunknown cause.Power down ThurayaIP and tryagain. If the problem continues,contact your Serv ice Provider.11 Network connectionfailure – Invalidparameters used fornetwork attachprocedure. Pleasecontact your Serv iceProv ider.Networkconnectionfailure due to useof inv alidparameters.Contact your Serv ice Provider.12 Network connectionfailure - LLC or SNDCPfailure. Power downand try again.Networkconnectionfailure caused byLLC or SNDCPfailure.Power down ThurayaIP and tryagain. If the problem continues,contact your Serv ice Provider.13 Network connectionfailure – Unknown PDPtype. Please contactyour Serv ice Prov ider.Networkconnectionfailure.Power down ThurayaIP and tryagain. If the problem continues,contact your Serv ice Provider.14 Network connectionfailure - Userauthorisation failed.Please contact yourServ ice Prov ider.Networkconnectionfailure becausethe user is notauthorised forContact your Serv ice Provider toregain authorised serv ice. YourServ ice Prov ider should checkthe subscription entries in theHome Location Registry.

36 ThurayaIP Satellite Modem User ManualNumber and Description Cause Solutionserv ice.15 Network connectionfailure – Serv ice optionnot supported. Pleasecontact your Serv iceProv ider.Networkconnectionfailure becausethe service optionis not supported.Contact your Serv ice Provider toregain authorised serv ice. TheServ ice Prov ider should checkthe subscription entries in theHome Location Registry.16 Network connectionfailure - Serv ice optionnot subscribed. Pleasecontact your Serv iceProv ider.Networkconnectionfailure becauseuser was notsubscribed to theserv ice option.Contact your Serv ice Provider toregain authorised serv ice. TheServ ice Prov ider should checkthe subscription entries in theHome Location Registry.17 Network connectionfailure - N-SAPI has alreadybeen used. Power downandtry again.Networkconnectionfailure becausenetwork assignedan N-SAPI that isalready beingused.Power down ThurayaIP and tryagain. If the problem continues,contact your Serv ice Provider.18 Network connectionfailure – Regular PDPdeactivation bynetwork. Power downand try again.The connectionwas deactivatedby the Network.Power down ThurayaIP and tryagain. If the problem continues,contact your Serv ice Provider.19 Network connectionfailure - SM networkfailure. Power downand try again.Connectionfailure due to thenetwork SessionManager (SM).Power down ThurayaIP and tryagain. If the problem continues,contact your Serv ice Provider.20 Network connectionfailure – Too manyfailures to activ ate PDPcontext. Power downand try again.Too many failedattempts (4) toconnect to theNetwork.This failure may occur becauseof a weak signal due toobstructions or geographicposition (such as extremelatitude or longitude). Contactyour Serv ice Prov ider to verify

ThurayaIP Satellite Modem User Manual 37Number and Description Cause Solutioncov erage for your location.21 Network connectionfailure - Networkassigned an invalid IPaddress. Power downand try again.Assignment of aninvalid IP addressby the networkduringconnection.Power down ThurayaIP and tryagain. If the problem continues,contact your Serv ice Provider.The Serv ice Prov ider shouldverify that you have the correctnetwork settings.22 Network connectionfailure – No responsefrom network. Powerdown and try again.Networkconnectionfailure due to lackof a responsefrom the network.Power down ThurayaIP and tryagain. If the problem continues,contact your Serv ice Provider.23 Network connectionfailure – Protocol errorreceiv ed from network.Power down and tryagain.Networkconnectionfailure due to aprotocol error.Power down ThurayaIP and tryagain. If the problem continues,contact your Serv ice Provider.24 Network connectionfailure – GPRS stackcould not attach toMUX interface. Powerdown and try again.Internal softwareerror.Power down ThurayaIP and tryagain. If the problem continues,contact your Serv ice Provider.25 Network connectionfailure - GPRS stackcould not detach fromMUX interface. Powerdown and try again.Internal softwareerror.Power down ThurayaIP and tryagain. If the problem continues,contact your Serv ice Provider.26 SIM card error - IMSIfield is longer than 8bytes and is inv alid.Please contact yourServ ice Prov ider.SIM card mayhave beenprogrammedincorrectly.SIM card was incorrectlyprogrammed. The SIM cardmust be replaced by anotherfrom your Service Prov ider.27 GPRS software Internal software Power down ThurayaIP and try

38 ThurayaIP Satellite Modem User ManualNumber and Description Cause Solutioninternal failure - GPRSstack messagesubscription failure.Please contact yourServ ice Prov ider.error. again. If the problem continues,contact your Serv ice Provider.28 Terminal Equipmenthas beendisconnected from theMobile Terminal. Pleaseestablish theconnectionThe connectionbetween TerminalEquipment andMobile Terminalhas beenremov ed, orThe interfacecable betweenTerminalEquipment andMobile Terminal isnot plugged inproperly.Remov e and reinsert theinterface cable from both thePC and the ThurayaIP. Whendone reboot the ThurayaIP.29 Network accessblocked – GPS fix is tooold. Power down andtry again. ThurayaIP willattempt to reacquireconnection afterreceiv ing a new GPSfix.The GPS fix isinvalid orThurayaIP isunable to obtainthe valid GPS fix.Verify that the Modem has anopen v iew of the sky to get aGPS fix.If the problem continues,contact your Serv ice Provider.30 Network serv ice isnot available – Invalidposition for selectedLAI. Please powerdown and contactyour Serv ice Prov ider.Networkconnectionfailure due toinvalid position.If the problem continues,contact your Serv ice Provider.101 This user wasdetached by thenetwork. Trying toreattach…Connectionbroken by theNetwork.Power down ThurayaIP and tryagain. If the problem continues,contact your Serv ice Provider.103 Network connectionfailure – PLMN is notallowed. Reacquiringconnection.Networkconnectionfailure due toPLMN notIf the problem continues,contact your Serv ice Provider.

ThurayaIP Satellite Modem User Manual 39Number and Description Cause Solutionallowed.104 Networkconnection failure - LAis not allowed.Reacquiringconnection…Networkconnectionfailure becauseThurayaIP is in aserv ice notallowed LocationArea (LA).If the problem continues in otherareas where service is allowed,contact your Serv ice Provider.105 Networkconnection failure –Roaming is notallowed. Reacquiringconnection.You are using aSIM card from acarrier that doesnot have aroamingagreement withyour Serv iceProv ider.If the problem continues with anauthorised SIM card, contactyour Serv ice Prov ider.106 Networkconnection failure -Mobile Terminalimplicitly detached bythe network.Reacquiringconnection…Networkconnectionfailure becauseModem wasimplicitlydetached by theNetwork.If the problem continues,contact your Serv ice Provider.107 Network service is notavailable – Networkresources not available.Reacquiringconnection…Network serv icenot available dueto lack of networkresources.If the problem continues,contact your Serv ice Provider.108 Network serv ice isnot available.Reacquiringconnection…Network serv icenot available.If the problem continues,contact your Serv ice Provider.109 Network service is notavailable – No network.Reacquiringconnection…Network serv icenot available.If the problem continues,contact your Serv ice Provider.

40 ThurayaIP Satellite Modem User ManualNumber and Description Cause Solution110 Network service is notavailable - Cellaccessbarred.Reacquiringconnection…Network serv icenot availablebecause cellaccess is barred.If the problem continues,contact your Serv ice Provider.111 Network serv ice isnot available – Limitednetwork service.Reacquiringconnection…Network serv icenot available dueto limited serv ice.If the problem continues,contact your Serv ice Provider.112 Network serv ice isnot available - Invalidposition. Reacquiringconnection…Network serv icenot availablebecause the GPSposition is notvalid.You should v erify that theModem has an open v iew ofthe sky to get a GPS fix. If theproblem continues, contactyour Serv ice Prov ider.113 Network serv ice isnot available – Invalidposition for theselected Serv iceProv ider. Reacquiringconnection…Networkconnectionfailure becausethe of an invalidGPS position.Verify that the Modem has anopen v iew of the sky to get aGPS fix. If the problemcontinues, contact your ServiceProv ider.114 Network serv ice isnot available - Invalidposition for selectedRAI. Reacquiringconnection…The GPS fix doesnot match theselected RoutingArea Information(RAI).You should v erify that theterminal has an open v iew ofthe sky to get a current GPS fix.If the problem continues,contact your Serv ice Provider.115 Network serv ice isnot available –Unknown cause.Reacquiringconnection…Network serv icenot available –cause unknown.If the problem continues,contact your Serv ice Provider.116 Networkconnection failure -Insufficient resources.ReacquiringNetworkconnectionfailure due toinsufficientIf the problem continues,contact your Serv ice Provider.Network may be down.

ThurayaIP Satellite Modem User Manual 41Number and Description Cause Solutionconnection… resources.117 Networkconnection failure –PDP rejected forunspecified reason.Reacquiringconnection…Networkconnectionfailure – unknowncause.If the problem continues,contact your Serv ice Provider.Network may be down.118 Networkconnection failure -Serv ice optiontemporarily out oforder. Reacquiringconnection…Networkconnectionfailure becauseserv ice option istemporarily out oforder.If the problem continues,contact your Serv ice Provider.Network may be down.119 Networkconnection failure -PDP deactiv ated bynetwork. Reacquiringconnection…Networkconnectionfailure.If the problem continues,contact your Serv ice Provider.Network may be down.120 No networkconnection - Userinitiated PDPdeactivation.The Modem waspowered downwhile connectedto the network.You will generally not see thiscode. In order for you todeactivate the PDP, you mustpower down the terminal. If theproblem continues, contactyour Serv ice Prov ider.121 Networkconnection failure -Missing or inv alid APN.Please prov ide correctinformation and tryagain.Networkconnectionfailure becausethe APN is missingor inv alid.Contact your Serv ice Provider toget the correct network settings.122 Networkconnection failure -Rejected by GGSN.Please re-enter UserID/Password and tryNetworkconnectionfailure due torejection by theVerify that your Serv ice Prov iderUser ID and password arecorrectly set on the NetworkSettings screen. If they arecorrect and the problem

42 ThurayaIP Satellite Modem User ManualNumber and Description Cause Solutionagain. GGSN. continues, contact your ServiceProv ider.123 Networkconnection failure -Requested QoSrejected by network.Please modifyparameters and tryagain.Networkconnectionfailure becausethe requestedQoS was rejectedby the Network.Modify the QoS settings and tryagain. If the problem continues,set all QoS settings to thedefault values and try again. Ifthe problem continues with thedefault values, contact yourServ ice Prov ider.124 Networkconnection failure -Invalid transaction id.Reacquiringconnection…Networkconnectionfailure due toinvalidtransaction ID.If the problem continues,contact your Serv ice Provider.125 Networkconnection failure –Unknown SessionManager error.Reacquiringconnection…Networkconnectionfailure due tounknown sessionmanager error.If the problem continues,contact your Serv ice Provider.126 Network accessblocked - ThurayaIP willattempt to reacquireconnection.Networkconnectionfailure becausenetwork access isblocked.Network access is blocked. Thenetwork will send the Modem atimer v alue, and the Modem willattempt to connect againwhen the timer is complete. Ifthe problem continues, contactyour Serv ice Prov ider.127 Network accessblocked – Radio priorityis less than threshold.ThurayaIP will attemptto reacquireconnection.Network access isblocked due tothe user’s priority.You are blocked from Networkaccess due to your networkpriority. If the problemcontinues, contact your ServiceProv ider.128 GPS fix is too old.Modem will attempt toreacquire connectionafter receiv ing a newGPS fix.Notification of aGPS fix during orafter Networkconnectionprocedure.A new GPS fix was obtainedduring the connection process,superseding the old fix. TheModem will reacquire theconnection. If the problemcontinues and a new

ThurayaIP Satellite Modem User Manual 43Number and Description Cause Solutionconnection cannot be made,contact your Serv ice Provider.129 Network accessblocked - GPS locationmay be too old. Ifcondition does notclear, please obtain anew GPS location.GPS fix may betoo old.Verify that the Modem has anopen v iew of the sky to get aGPS fix. If the problemcontinues, contact your ServiceProv ider.

44 ThurayaIP Satellite Modem User ManualGlossaryAPN: Access Point Name. APNs can be assigned to each externalnetwork interface to allow communications among multiple InternetService Providers (ISPs). If use of multiple ISPs is required in yournetwork, on ThurayaIP wMMI Network Settings screen you canenable APN and enter the value supplied by your Service Provider.Compass: When going through the antenna Pointing Process, youreference the compass on ThurayaIP to get the correct directionneeded for the antenna.DHCP: Dynamic Host Configuration Protocol. DHCP is a communicationsprotocol that lets network administrators manage centrally andautomate the assignment of IP addresses in an organization'snetwork. With use of the Internet Protocol, each machine that canconnect to the Internet needs a unique IP address. You must makesure that the Windows network settings on your PC are set to allowthe network to choose IP settings automatically.DNS: Domain Name Service, a static, hierarchical name service forTCP/IP hosts. The network administrator configures the DNS with a listof host names and IP addresses, allowing users of workstationsconfigured to query the DNS to specify remote systems by hostnames rather than IP addresses. On ThurayaIP wMMI NetworkSettings screen, a primary and possibly a secondary DNS addresssupplied by your Service Provider must be assigned.Ethernet: Ethernet is a local area networking method used widelythroughout the computer industry. It is the only communicationinterface supported by ThurayaIP.GPS: Global Positioning System. When the GPS receiver in ThurayaIP getsa bearing on a GPS satellite, the receiver computes and stores theModem’s location on earth. That location is used in the PointingProcess to obtain your location relative to the Thuraya Satellite.Normal Operational Mode: In this mode, ThurayaIP is connected to yournetwork, allowing you to perform standard system activities such asInternet browsing. The other mode of Modem operation is PointingMode.Pointing Mode: In this mode, using ThurayaIP Protractor and Compass,and referencing the Pointing Screen for indications of signal

ThurayaIP Satellite Modem User Manual 45strength, you manipulate the Modem antenna to get the optimumThuraya Satellite signal strength for your network connection.Pointing is required during Modem set-up or if the Modem has beenmoved from its previous location. Once you have obtained the bestantenna position, you can enter Normal Operational Mode and beready to perform standard activities.Protractor: An instrument that measures angles, ThurayaIP protractorprovides the current angle of the antenna so that you can adjust itto the antenna angle specified on the Pointing Screen.SIM: Subscriber Identification Module. Your Service Provider issues you aSIM, containing your SIM Personal Identification Number (PIN) andother security-related information. You insert the SIM into ThurayaIPSIM holder as part of Modem hardware setup. If you configure theModem to enable SIM PIN security, each time you invoke theModem wMMI after turning on the Modem, PIN authorisation isrequired in order to use the system.SIM PIN: A Subscriber Identification Module (SIM) Personal IdentificationNumber (PIN) may be supplied by your Service Provider. If SIM PINentry is enabled on ThurayaIP wMMI Security Management screen, aprompt requests you to enter the SIM PIN each time you run thewMMI. This helps prevent unauthorised use of your SIM.Static IP Address: A static Internet Protocol (IP) address is a number thatis assigned to a computer by an Internet Service Provider (ISP) to beits permanent address on the Internet. Computers use IP addressesto locate and talk to each other on the Internet. If Static IPaddressing is enabled on ThurayaIP wMMI Network Settings screen,you must enter an IP address supplied by your Service Provider in theStatic Public Network IP Address field that follows.Status Code: A number which uniquely references an event or conditionin a hardware or software system. In ThurayaIP, if there is a faultdetected, the status code and a description are displayed at thebottom of the Modem wMMI Home and Status screens.

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