Hughes Network Systems HNS9104 Thuraya IP+ Broadband Satellite IP Modem with WLAN User Manual 3500799 0001 Ax

Hughes Network Systems Thuraya IP+ Broadband Satellite IP Modem with WLAN 3500799 0001 Ax

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HNS9104 User Manual HTML Version

User Manual

User Guide

Thuraya IP+

Satellite Modem

Revision A

3500799-0001

PROPRIETARY NOTICE

Network Systems, LLC. No part of this publication may be reproduced in any

form or by any means without the written permission of Hughes Network

Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.

HUGHES, HughesNet, IPoS, SPACEWAY, AIReach, Broadband Unbound, and

Connect to the future are trademarks of Hughes Network Systems, LLC. All

other trademarks are the property of their respective owners.

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Safety Information

For your safety and protection, read this entire user guide before you attempt to use

Thuraya IP+ Satellite Modem. In particular, read this safety section carefully. Keep this

safety information where you can refer to if necessary.

Warning Symbols Used in this Guide

This section introduces the various types of warnings used in this document to alert

you to possible safety hazards.

WARNING

Potential radio frequency (RF) hazard. Where you see this alert

symbol and WARNING heading, strictly follow the warning

instructions to avoid injury to eyes or other personal injury.

WARNING

Where you see this alert symbol and WARNING heading, strictly

follow the warning instructions to avoid personal injury.

DANGER

Electric shock hazard: Where you see this alert symbol and

DANGER heading, strictly follow the warning instructions to avoid

electric shock injury or death.

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WARNINGS FOR THURAYA IP+

Do not stand in front of the Antenna

This device emits radio frequency energy when in the transmit mode. To

avoid injury, do not place head or other body parts in front of the satellite

antenna when system is operational. Maintain a distance of one meter

away from the front of antenna.

Properly ground the Antenna

Failure to properly ground the optional external antenna may result in

severe personal injury or death. Do not attempt to ground the optional

external antenna unless you have the skills to do so in accordance with

local electrical codes.

Do not operate during Electrical Storms

Operation of Thuraya IP+

during electrical storms may result in severe

personal injury or death. Disconnect Thuraya IP+

from computer and

store unit indoors if lightning is anticipated in the area of operation.

General

Handle your Thuraya IP+

with care. The enclosure is weather resistant

per IEC 60529 IP55. However, do not submerge the unit or expose it to

severe rainstorms. Avoid exposing your Thuraya IP+ to extreme hot or

cold temperatures. The operating temperature range of Thuraya IP+

is -

25ºC to +55ºC.

Avoid placing your Thuraya IP+

close to cigarettes, open flames or any

source of heat.

Changes or modifications to Thuraya IP+

not expressly approved by

Hughes Network Systems could void your authority to operate this

equipment.

Use a soft damp cloth only to clean your Thuraya IP+.

To avoid impaired Modem performance, please ensure your terminal’s

antenna is not damaged or covered with foreign material like paint or

labelling.

When inserting the SIM, do not bend the SIM or damage the contacts in

any way. When connecting the interface cables, do not use excessive

force.

In the vicinity of blasting work and in explosive environments

Never use Thuraya IP+ where blasting work is in progress. Observe all

restrictions and follow any regulations or rules. Areas with a potentially

explosive environment are often, but not always, clearly marked. Do not

use Thuraya IP+ while at a petrol filling station. Do not use near fuel or

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chemicals.

Qualified service

Do not attempt to disassemble your Thuraya IP+. Thuraya IP+

does not

contain consumer-serviceable components. Only qualified service

personnel may install or repair equipment.

Batteries and accessories

Use approved batteries (Hughes P/N 3500496-0001) and accessories only.

Use of non-approved accessories may result in loss of performance,

damage to Thuraya IP+, fire, electric shock or injury.

AC Mains power adapter (Hughes P/N 3500411-0002) is for indoor use

only. It has an indoor operating temperature range of -25ºC to +55ºC

and provides an output voltage of 19 VDC.

The storage capability of the battery decreases when operated below 0ºC.

If the battery is charged at too high a temperature, this will be indicated

on the LCD display.

Battery

To ensure safety, ensure that the battery is properly installed and latched

at all times during operation. To install the battery, hook the battery tab in

the rectangular opening in the battery compartment. Firmly press the

battery onto the latch on the other side. The seal around the battery

should snugly fit between the battery and the enclosure with no pinch

points visible. A good seal is necessary to maintain the IP55 rating.

Connecting devices

Never connect incompatible products. When connecting Thuraya IP+

any other device, read the device’s User Guide for detailed safety

instructions.

Pacemakers

The various brands and models of cardiac pacemakers available exhibit a

wide range of immunity levels to radio signals. Therefore, people who

wear a cardiac pacemaker and who want to use a Satellite Modem should

seek the advice of their cardiologist. As a pacemaker user we suggest you

follow these guidelines:

 Maintain a distance of 15 cm between Thuraya IP+ and your

pacemaker;

 Maintain a distance of one meter away from the front of Thuraya

IP+’s antenna;

 Refer to your pacemaker product literature for information on

your particular device.

If you have any reason to suspect that interference is taking place, turn off

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your Thuraya IP+ immediately!

Hearing aids

Most new models of hearing aids are immune to radio frequency

interference from Satellite Modems that are more than 2 metres away.

Many types of older hearing aids may be susceptible to interference,

making it very difficult to use them near a Satellite Modem. Should

interference be experienced, maintain additional separation between you

and Thuraya IP+.

INFORMATION TO USER

Hughes Network Systems, LLC, declares under our sole responsibility that the product Hughes 9104

Satellite IP Terminal to which this declaration relates, is in conformity with the following standards and/or

other normative documents: ETSI EN 301 444, ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-17,

ETSI EN 301 489-20, IEC 60950-1. We hereby declare that all essential radio test suites have been carried

out and that the above named product is in conformity to all the essential requirements of R&TTE Directive

1999/5/EC and RoHS-2 Directive 2011/65/EU.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and (2) This device must accept any interference

received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for Class B Digital Device, pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates and can radiate radio frequency energy

and, if not installed and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined

by turning the equipment off and on, the user is encouraged to try to correct the interference by one or

more of the following measures.

 Reorient or relocate the receiving antenna

 Increase the separation between the equipment and receiver

 Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected

 Consult the dealer or an experienced radio/TV technician for help

Any changes or modifications not expressly approved by the party responsible for compliance could void

the user’s authority to operate the equipment.

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Contents

SAFETY INFORMATION ............................................................................................................. I

WARNING SYMBOLS USED IN THIS GUIDE .................................................................................... I

WARNINGS FOR THURAYA IP+ ..................................................................................................... II

CONTENTS .................................................................................................................................... V

INTRODUCTION ......................................................................................................................... 1

FIRST TIME SET-UP ...................................................................................................................... 1

UNPACKING ..................................................................................................................................... 1

SOFTWARE INSTALLATION AND CONFIGURATION .................................................................... 2

SETTING UP THE MODEM ............................................................................................................... 2

TEP

SIM

NSERTION

............................................................................................................... 2



TEP

OWER

ONNECTION AND

ATTERY

HARGING

.................................................. 3



TEP

BTAIN

NITIAL

GPS

SING

HURAYA

IP+ ...................................................... 3



TEP

ATA

ONNECTIONS

.................................................................................................. 3



TEP

OINTING TO

ATELLITE

...................................................................................... 3



QUICK REFERENCE ..................................................................................................................... 6

GLOBAL POSITIONING SYSTEM OPERATION ................................................................................ 6

TORED

GPS

OCATION

........................................................................................................... 6



INTEGRATED MAN MACHINE INTERFACE (IMMI)........................................................................ 7

ONTROL

UTTONS

.................................................................................................................. 7



TATUS

ENU

ISPLAY

.............................................................................................................. 8



AVIGATION OF THE I

MMI ....................................................................................................... 8



ATA

ATE

ELECTION

............................................................................................................. 8



ECEIVE

IGNAL

TRENGTH

ISPLAY

.................................................................................... 10



ISPLAY

CONS

......................................................................................................................... 10



WEB MAN MACHINE INTERFACE (WMMI) SCREENS ............................................................... 11

OME

CREEN

.......................................................................................................................... 12



ROPERTIES

CREEN

................................................................................................................. 13



TATISTICS

CREEN

.................................................................................................................. 14



ONNECTION

ANAGEMENT

CREEN

................................................................................. 15



TATUS

CREEN

........................................................................................................................ 16



ETTINGS

CREENS

................................................................................................................... 17



ETWORK

ETTINGS

CREEN

................................................................................................ 17



ECURITY

ANAGEMENT

CREEN

.......................................................................................... 19



OGIN

ETTINGS

CREEN

........................................................................................................ 20



WLAN

ONFIGURATION

CREEN

....................................................................................... 21



WLAN

ECURITY

CREEN

...................................................................................................... 22



DVANCED

ETTINGS

CREEN

............................................................................................... 23



Pointing Screen ....................................................................................................................... 25



EMOTE

CCESS

CREEN

........................................................................................................ 26



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UPGRADING THURAYA IP+ ......................................................................................................... 27

PGRADING

OFTWARE

......................................................................................................... 27



TROUBLESHOOTING ............................................................................................................... 28

GENERAL TROUBLESHOOTING ................................................................................................... 28

STATUS CODES ............................................................................................................................. 31

GLOSSARY .................................................................................................................................... 40

SPECIFICATION .......................................................................................................................... 42

INDEX ............................................................................................................................................ 44

Thuraya IP+ Satellite Modem User Guide 1

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Introduction

Your Thuraya IP+

is a Satellite Modem that provides

portable, high-speed data communications via satellite. Using

“Always On” technology, you can remain connected to the

Internet while only sending or receiving the data that you

need at speeds of up to 444kbits/s, just as if you were sitting

at your office desk. Thuraya IP+ works with your computer

using an Ethernet or Wi-Fi connection much like

commercially available wireless routers. Note that the Wi-Fi

Access Point in the Thuraya IP+ uses a separate subnet and DHCP server than the

wired Ethernet port. An internal router allows IP traffic to flow seamlessly between

the two subnets and out over the satellite link.

While Thuraya IP+ operates very similarly to other data modems that you may be

familiar with, there are a few important operating differences to note. Please read this

user guide carefully to understand all the aspects of operating your Thuraya IP+.

First Time Set-Up

This section guides you through the process of setting up and configuring your

Thuraya IP+ for the first time. The steps presented should be followed in the order

given. When you are finished, your computer and modem will both be set up and

ready to use.

Unpacking

Unpack the modem and accessory box items.

Thuraya IP+

Satellite Modem

AC Mains Power Adapter (100 – 240V AC)

AC Mains power cables (UK, EU, US and AUS)

Rechargeable Lithium Ion Battery pack

Ethernet cable (do not use cross-over cable)

User Guide (this document)

Your Service Provider will supply a Subscriber Identification Module (SIM).

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Software Installation and Configuration

Your PC must support an Ethernet or Wireless LAN interface to operate with the

Thuraya IP+.

Note: You must verify that the proxy server settings in your browser

are disabled. For Microsoft Internet Explorer, select Tools / Internet

Options / Connections / LAN Settings and uncheck the box labelled ‘Use

a proxy server for your LAN’. For Firefox, go to Advanced Preferences

and select ‘Direct connection to the Internet’. When complete please

close your browser.

DO NOT FORGET THAT YOU MAY NEED TO RECHECK THIS BOX

ON RETURN TO YOUR OTHER INTERNET CONNECTION.

Setting Up the Modem

There are five basic steps to getting your Modem up and running:

Step 1: SIM insertion

Step 2: Power Connection and Battery Charging

Step 3: Obtain Initial GPS Fix using the Thuraya IP+

Step 4: Data Connections

Step 5: Pointing to the Satellite

STEP 1: SIM INSERTION

1. Unpack the modem and accessories. Your

service provider will have provided you with a

SIM card.

2. Insert SIM provided by your Service Provider

into the SIM holder inside the battery

compartment as shown.

3. Now install the battery by hooking the battery tab in the rectangular opening in

the battery compartment and firmly pressing the battery onto the latch on the

other side. The seal around the battery should snugly fit between the battery and

the enclosure with no pinch points visible. A good seal is necessary to maintain

the IP55 rating of the terminal.

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STEP 2: POWER CONNECTION AND BATTERY CHARGING

1. The Thuraya IP+ will charge the battery automatically

when power is connected.

2. Plug in Power cable and charge the battery for at least

three hours.

STEP 3: OBTAIN INITIAL GPS USING THE THURAYA IP+

1. Put the Thuraya IP+ outside on a flat surface with a clear view of the sky away

from building, trees and other obstructions.

2. Power up Satellite Modem by pressing the Power button.

3. Once powered up, Thuraya IP+

will automatically attempt to locate itself using

GPS. This may take up to five minutes. The small GPS satellite icons on the display

(shaded area in the picture below) show how many GPS satellites are in view at

any given time. You need all three satellite icons to be on solidly to obtain a GPS

fix. If any are missing or flashing then the GPS signal is being blocked.

When the GPS icon stops flashing then Thuraya IP+

has successfully updated its GPS

position.

STEP 4: DATA CONNECTIONS

Connect the Thuraya IP+ to your PC using

Ethernet. It is also possible to connect using the

wireless LAN facility, but use the wired

connection for the first time setup.

ETHERNET

Connect the Ethernet cable to your laptop’s

network interface and insert the other end of the

connector into the Thuraya IP+.

Note: Any Ethernet cable can be used to connect the laptop and modem

as long as it is less than 100 meters in length.

STEP 5: POINTING TO THE SATELLITE

1. Thuraya IP+

is controlled through a web browser interface (wMMI). To activate

the wMMI, open the browser on your laptop. Enter http://192.168.128.100 in the

browser URL address field.

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Note: You may want to store this as a browser bookmark.

2. If you have PIN security enabled on your SIM, you will be prompted to enter your

PIN before proceeding.

Note: You must have a valid GPS location for the compass direction and

Antenna Angle to be displayed. If the GPS is not valid, go back to step 3

to obtain a GPS fix.

3. Look at the wMMI home page display and note the

compass bearings and elevations for both Thuraya IP+

satellites in the “Satellite Location” section. The

recommended satellite for your location will be highlighted

in green. With the Thuraya IP+ terminal upside down, use

the integrated compass to determine the direction of the

recommended satellite. You must be able to obtain a clear view of the satellite in

the sky for the Thuraya IP+ to connect to the network. If the recommended

satellite is obstructed from your location, consider using the alternate satellite

instead. If neither satellite is accessible from your location, you will need to move

to a location that has visibility to at least one of the satellites.

4. Once you have determined the best satellite to use, move

the antenna stand to the correct elevation angle using the

integrated protractor on the hinge. Recall that the elevation

angle is indicated on the wMMI home page. With the

elevation angle correctly set, place the Thuraya IP+ on a flat

surface with the antenna facing in the direction of the

URL address field

Com

ass Direction Antenna Angle

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satellite as determined in step 3.

5. You can optimise the receive signal strength by observing the signal strength

display on the Thuraya IP+

while slowly rotating the Thuraya IP+ a few degrees

clockwise and counter clockwise. Find the direction that maximizes the signal

strength. Likewise, slowly raise and lower the antenna a few degrees and find the

elevation that maximizes the signal strength. This step fine tunes the pointing of

the antenna in the direction of the Thuraya IP+ satellite.

Receive Signal Strength on the Thuraya IP+ Display

6. Once the Thuraya IP+ obtains sufficient signal strength from the satellite it will

automatically connect and establish an IP data session. Check this on the home

page by confirming that the “Network Status” line shows “Connected”.

Congratulations! Your Thuraya IP+ is successfully connected. You should now be able

to send and receive data from your laptop to the internet.

Note: If you are unable to successfully connect to the Internet, ensure

that nothing but open sky is between the Thuraya IP+ and the satellite. If

the view is blocked by trees, mountains, buildings, metalized glass or

similar objects then you must relocate the Thuraya IP+. Additional

assistance can be found in the troubleshooting section towards the end

of the Thuraya IP+ User Guide.

Do not stand in front of the Antenna

Thuraya IP+

emits radio frequency energy when in the transmit mode. To

avoid injury, do not place head or other body parts in front of the

antenna when system is operational.

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Quick Reference

This section serves as a reference guide, identifying the key operational aspects of

using the Thuraya IP+

system and the Controls and Indicators on Thuraya IP+ and

their functions.

Global Positioning System Operation

The Thuraya IP+ contains an integrated Global Positioning System (GPS) receiver that

is used to provide location information. GPS location information is required for

system access, and the reception of a new GPS location is attempted automatically

every time Thuraya IP+

is powered on.

For optimum GPS signal reception, make sure Thuraya IP+

is positioned in a roughly

horizontal placement. Since GPS receivers must “see” a large part of the sky without

obstructions from buildings, mountains or trees, it may be necessary to take your

Thuraya IP+

out to a clear space to obtain a new GPS location. It may be possible to

obtain a new GPS location in a less favourable circumstance, but the time to

completion may be longer.

Once updated, Thuraya IP+

remembers your location so the unit can be relocated to

a more convenient working area, such as inside a building by a window facing toward

the satellite.

Once you have established a session on Thuraya IP+

you will not need another GPS

location while you remain connected in the “Always On” condition. This is convenient

if you intend to operate from one location for an extended period of time since there

is no need to move Thuraya IP+ to refresh the GPS receiver. Also, your stored GPS

location remains good for a period of time even if you power down and move a short

distance between sessions. When you believe this is the case, simply skip the GPS

location step and complete the Thuraya IP+ satellite pointing operation prior to going

directly onto the network. Be sure to carefully point your unit every time it is moved.

STORED GPS LOCATION

The most recent GPS location is stored in Thuraya IP+ even when powered down.

Upon power up, the Thuraya IP+ will attempt to update this GPS location since the

Thuraya system will only allow access if your GPS location is not too old. If Thuraya

IP+ has a valid GPS location then the GPS icon on the display will go from flashing to

solid. Likewise, the wMMI will indicate if the currently available GPS location is valid or

invalid.

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Integrated Man Machine Interface (iMMI)

The Thuraya IP+

has an Integrated Man Machine Interface (iMMI) which allows you to

control the operational features of the terminal without the need of a PC or a

browser. The iMMI includes buttons labelled with defining icons, an LCD, and an

audible pointing aid integrated into the Thuraya IP+

itself.

The figure below shows the layout of the Thuraya IP+

iMMI.

CONTROL BUTTONS

The following table gives you a summary of the four Thuraya IP+

buttons.

Button Action Result

Power button

Short press Backlight on, cancel any menu operation,

return to status menu

Long Press Turn unit on or off

Connect button Short press Toggle audio pointing state (sound

on/off)

Long press



Toggle connection state

(connect/disconnect)



Exit pointing mode

Menu button Short press Scroll to next menu item

Long press Start GPS receiver manually

Modify button Short press Scroll to next option of displayed menu

item when in menu

Long press Toggle Wi-Fi on/off (when not in menu

display)

Modify

Power

Connect

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STATUS/MENU DISPLAY

The upper level of the LCD displays status messages and menu items. Status messages

are summarized in the table below.

Display Description

Powering Off Displayed while Thuraya IP+ is powering down

Fault {code} A hardware fault exists, preventing operation (see

troubleshooting section for code explanations)

Too Hot A temporary thermal shutdown is about to occur

Battery Hot A temporary thermal shutdown is about to occur due to

battery heating

No SIM No SIM is detected in Thuraya IP+

Locked A security code is needed (entered via wMMI)

PIN A SIM pin code is needed (entered via wMMI)

Pointing In pointing mode

GPS old GPS is older than the system time period allows

Disconnected The terminal has no IP connection to the network, preventing

data transfer

Acquiring The terminal is attempting to connect to the network

Tx{rate}/Rx{rate} Transmit and Receive streaming rates in kilobits per second

Standard Best efforts quality of service in both directions

NAVIGATION OF THE IMMI

You navigate among the options available in the iMMI by utilizing the Menu and Modify

buttons. With the unit in its “normal” state displaying status indicators, you press the

Menu button to view and modify Quality of Service (QoS) settings and LCD display

parameters. Pressing the Modify button within a Menu option allows you to change

the current setting.

The status display is the default display; after 30 seconds of inactivity, the display

always reverts to the status display. Pressing the Menu button takes you through a

circular list of menu items and then back to the status display. The two major menu

options are the following:

Change Rate: Modify the QoS settings for Transmit and Receive.

LCD Contrast: Modify the contrast on your LCD.

DATA RATE SELECTION

 With the unit in the default status display, press the Menu button. The

Change Rate menu option is then displayed.

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 Press the Modify button. You are then brought to the first value in the series

of QoS settings.

Change Rate Menu Comment

Standard Selects Background QoS for both the transmit and

receive directions

Tx: 384Kbps Selects 384Kbps Tx Streaming QoS

Tx: 16Kbps Selects 16Kbps Tx Streaming QoS

Tx: 32Kbps Selects 32Kbps Tx Streaming QoS

Tx: 64Kbps Selects 64Kbps Tx Streaming QoS

Tx: 128Kbps Selects 128Kbps Tx Streaming QoS

Tx: 256Kbps Selects 256Kbps Tx Streaming QoS

Rx: 384Kbps Selects 384Kbps Rx Streaming QoS

Rx: 16Kbps Selects 16Kbps Rx Streaming QoS

Rx: 32Kbps Selects 32Kbps Rx Streaming QoS

Rx: 64Kbps Selects 64Kbps Rx Streaming QoS

Rx: 128Kbps Selects 128Kbps Rx Streaming QoS

Rx: 256Kbps Selects 256Kbps Rx Streaming QoS

 Press the Modify button to scroll down the Standard and Tx QoS values until

you see the setting you want. When you scroll to each setting, the displayed

QoS value blinks, indicating that this selection is pending. Press the Modify

button to move to the next setting without changing the pre-existing value.

 When the list of values is exhausted, press the Modify button to lead you

back to the first value. You can cancel the selection and transition back to the

status display via a short press of the Power button.

 When you have found the value you want, press the Menu button. This action

selects the new rate. Once you select the rate, you are transitioned to the Rx

set of values unless you selected “Standard” in which case you will exit rate

selection.

 Navigation through and selection of the Rx values is the same as for the Tx

values. Use the Modify button to scroll through the list in a circular manner,

with cancellation achieved via the short press of the Power button. Pressing

the Menu button selects and stores the new Rx rate, and you will then exit

rate selection.

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 When you select a new QoS, the old PDP context is deactivated and a new

PDP context is activated with the new rate selection. If the rate selection did

not change as a result of the selection, then no PDP context change occurs.

RECEIVE SIGNAL STRENGTH DISPLAY

The lower row of the LCD is dedicated to RSSI (signal strength) information. This is

used to monitor incoming signal strength from the Thuraya satellite and permit

pointing or re-pointing to occur at any time during operation. The display provides

both a graphical and digital indication of the signal strength.

The digital RSSI indication consists of a value between zero and 99. The graphical RSSI

indication is a 50-element bar graph of the RSSI.

The RSSI display updates rapidly for at least five minutes after a satellite signal has

been acquired or reacquired. After that acquisition, the RSSI display may be updated

less rapidly to conserve power if the modem is running on battery. Hint: If the rate is

reduced to save power, the rapid RSSI update mode can be re-enabled for 5 minutes if

you short press the Modify button while the status display is present.

Audible Pointing Indicator

An audible pointing indicator provides an audible representation of the signal strength

during antenna pointing. When on, the indicator emits pointing tones that increase in

tempo as the pitch increases. If the satellite is not found, one tone is followed by a

pause. The indicator always defaults to off when the unit powers on. Use a short press

of the Connect button to toggle the audio pointing indicator on and off.

DISPLAY ICONS

Battery Icon:

The battery icon displays the estimated life of the battery while under

battery power. The battery icon also displays the charging state while

under external power.

Power Icon:

The power icon displays the state of the external power input.

 On if external power is connected.

 Off if external power is disconnected.

GPS Icon:

The GPS icon indicates the state of the GPS information in the Thuraya

IP+.

 The icon flashes when the stored GPS information is

older than the GPS validity period.

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 The icon is on steady when the stored GPS information is within the GPS

validity period.

Satellite Icons:

The satellite icons, located next to the GPS icon, indicate the

status of the GPS receiver in the Thuraya IP+ and the number of

visible satellites.

 The icons are off when the GPS receiver is off.

 The icons are active when the GPS receiver is on, either flashing or

steady state. The number of icons in steady state indicates the number of

GPS satellites in view. You will need all three on solidly to acquire a new

GPS location.

Wireless LAN Icon:

The wireless LAN icon displays the state of the WLAN feature.

 Off if Wireless LAN operation is turned off.

 On if Wireless LAN is on.

Wireless LAN Lock Icon:

The lock icon displays the state of encryption for the WLAN feature. It is

displayed only if the Wireless LAN is on and WLAN encryption is turned on.

Globe Icon:

The globe icon displays the state of IP connection over the satellite.

 Off if no PDP context exists (no data traffic possible).

 On if a PDP context exists (ready for data traffic).

Web Man Machine Interface (wMMI) Screens

The Thuraya IP+

can be accessed through a standard web browser interface. To

accomplish this, the connected computer must have one of the following supported

browsers installed along with Java enabled (Java Runtime Environment 1.3.1 or later).

 Internet Explorer 6.0 or later

 Firefox 2.0

 AOL Explorer

 Macintosh Safari

To access the Thuraya IP+, connect your computer via Ethernet or WLAN, run a

supported browser and enter http://192.168.128.100 into the browser’s address field.

You may wish to add this address to the browser’s bookmark list so the address will

be easier to find in the future. When active, the browser interface will allow you to

access the wMMI.

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Each of the main web pages contains important status information in the upper left

hand corner. The bar graph next to the icon represents receive signal strength.

The bar graph next to the icon provides an indication of the battery’s level and

charging state. The icon area below these indicators mirrors the icons described in the

iMMI section above. During a streaming session this area also maintains a timer to

record how long the session has lasted.

OME

CREEN

The Home Screen provides you with key summary status information about Thuraya

IP+

and is also a gateway into Thuraya IP+

management.

Network Status: Provides the status of the network connection.

Transmit Rate: Provides the requested and actual transmit channel data rate. The

actual allocated data rate may vary from the one requested due to subscription or

system capacity restrictions.

Receive Rate: Provides the requested and actual receive channel data rate. The actual

allocated data rate may vary from the one requested due to subscription or system

capacity restrictions.

Fixed Rate: Provides the status of the Fixed Rate control. Enable Fixed Rate when

using a streaming connection that must match the requested data rate. If the rate is

unavailable, the connection is denied.

Multimedia: Provides the status of the Multimedia control. Enable Multimedia when

using streaming applications like Voice over Internet Protocol (VoIP) or live video

playback.

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Connect/Disconnect: This button toggles the network connection state on or off.

When Disconnected no data can be sent or received.

Change Data Rate: This button allows you to change the connection parameters for

the current session.

Quick Connect: These buttons access pre-stored connection profiles.

GPS: The display includes the GPS receiver state (On/Off), GPS satellites visible, GPS

validity, compass direction and antenna angle. To obtain a GPS fix, make sure there

are at least three visible satellites reported. Once a GPS position is obtained, the

Thuraya IP+

will provide the compass direction and degrees of elevation to the

satellite. This information is used in the pointing operation described earlier.

PROPERTIES SCREEN

The Properties Screen displays a summary of current communications parameter

settings. You can also use this screen to do the following:

Restore Factory Defaults: When you click this button, the restore message

confirmation screen informs you that the terminal is about to reset to factory defaults.

Restoring the factory defaults returns the Thuraya IP+

settings to their original, just

out-of-the-box state. This does not change the security code or SIM parameters.

Please exercise caution when proceeding. If you invoke Restore Factory Defaults, you

will need to re-enter any configuration information supplied by your Service Provider.

Reset Terminal: Reboots the terminal software.

Refill: Connects to the prepaid SIM web site.

Upgrade Modem Software: Connects to the upgrader web site.

Power Off Terminal: Powers down the terminal.

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Extract Terminal Summary Log: Fetched diagnostic data from the terminal which can

be saved on the connected computer.

Current Settings: provides the current communications parameters.

 Software Version currently executing

 Public Network IP Address

 Private Local IP Address (Ethernet subnet and wMMI address)

 WLAN Local IP Address (WLAN subnet)

 Access Point Name (APN) for the satellite connection

 Modem International Mobile Equipment Identity (IMEI)

 SIM International Mobile Subscriber Identity ( IMSI)

 Ethernet and WLAN Media Access Control (MAC) Addresses

STATISTICS SCREEN

The Statistics Screen provides you with an estimate of your data usage. Data usage

figures are obtained by counting the bytes in the IP packets received by and sent from

the Thuraya IP+

terminal. You can view both “since power on” (per session) and

“Cumulative” (lifetime) data usage counts. To reset the data counters of a session,

simply select the reset button for either transmit or receive and click the Apply

button.

Note: The data usage figures provided on the screen are estimates only.

This feature is not tied into the actual billing system. Hughes assumes no

liability if differences are found between data usage figures and your actual

bill.

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CONNECTION MANAGEMENT SCREEN

Accessible from the Main Menu, the Connection Management Screen allows you to

select from nine Quality of Service (QoS) quick connect buttons. Each button can be

customized using the Details link on the Connection Management Screen. The

customization parameters for each button are as follows:

Transmit Rate and Receive Connection Rate: Allows you to select the transmit and

receive rates from the list of bandwidth values.

Multimedia Control: Allows you to enable or disable Automatic Repeat-reQuest

(ARQ) over the satellite. Typically, ARQ--an error control protocol for data

transmission–-is best disabled for voice or video traffic.

Fixed Rate Control: Allows you to enable or disable fixed rate service over the

satellite. You can force the connection to match the requested QoS. If disabled, the

best streaming rate possible -- up to and including the selected rate -- will be allowed.

If enabled, the terminal will not set up a connection unless the requested rate is

available from the network.

Remember to click Apply to save any changes or they will be lost.

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STATUS SCREEN

The Status Screen, displayed in a separate window, provides you with a constantly

updated flow of dynamic information and a concise summary of the Thuraya IP+

status.

When the Status Screen is open, its information is updated every minute.

Note that

while on battery power, your operating time will be reduced

Network Status: Provides the status of the network connection.

Signal Quality: This bar graph displays satellite signal quality.

Signal Strength: Use this display to monitor incoming signal strength from the satellite

and permit pointing or re-pointing to occur at any time during operation.

Note: Signal Quality vs. Signal Strength. The Signal Quality status is a

different measure of the received satellite signal than the Signal Strength

status. Seeing differences between these two levels is normal and not an

indication of a problem with your Thuraya IP+.

Antenna Type: Use this display to determine which satellite and GPS antenna is in use.

The standalone terminal will use its internal antenna. Optional external antennas,

active, passive and GPS, can be hooked up to the Thuraya IP+

for convenience and

higher performance. See your service provider regarding these accessories.

Battery Status: On battery, charging or charged.

Battery Level: This bar graph provides an indication of remaining battery capacity.

 Green: normal indication of battery level

 Red: almost fully discharged

 Amber: charging under external power

Status: Any current system status codes (see Troubleshooting section).

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SETTINGS SCREENS

From the Main menu you can select Settings to navigate among all the various Settings

functions from the menu on the left side of the screen:

 Network Settings

 Security Management Settings

 Login Settings

 WLAN Settings

 Advanced Settings

NETWORK SETTINGS SCREEN

After executing the necessary First Time Set-up steps to configure Thuraya IP+, you

may want to select the Network Settings Screen to check your network configuration.

This screen provides you with control over key network access parameters. Here you

find the appropriate Domain Name Service (DNS) and the Access Point Name (APN)

information configured by your Service Provider. You are also given the ability to

make changes.

Note: Generally your Service Provider has already performed this

configuration step for you. Whenever you modify the addresses on the

Network Settings screen, you must press SAVE and exit the wMMI,

reboot your computer, and power the Thuraya IP+

off and then back on

so that the new settings can take effect.

Private Local IP Address: This setting allows you to change the lower two octets of

the terminal’s local gateway address. Changing this address will change the address of

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the wMMI and the base address for the Ethernet DHCP server. This subnet must

remain unique from the WLAN subnet address being used.

DHCP Server: The DHCP server for Ethernet can be enabled or disabled as needed. If

disabled, a local static IP addressing scheme must be used by connected Ethernet

devices. This setting has no impact on the WLAN operation which uses a dedicated

DHCP server.

Netmode: This command allows for NAT or Relay Mode to be selected. The NAT

(Network Address Translation) mode allows multiple devices to be connected via the

Ethernet and WLAN ports. This is the default operating mode. Relay Mode is used for

special situations where a single local device needs to be assigned the same address as

the Global IP Address assigned to the user terminal. The connected device is assigned

a LAN address initially, but with a very short DHCP lease time. When the Global IP

Address is assigned to the Thuraya IP+

it is flowed through to the connected device

via a DHCP address reassignment. All WAN traffic flows through to the single

connected device with no port or address translation. Relay Mode is only available on

the Ethernet port and DHCP must be enabled at the same time.

Global IP Address:

Obtain Address Automatically: If this button is selected, Thuraya IP+

uses an IP

address automatically assigned by the network during the period when the

Modem connects to the network.

Static IP Address: If this button is selected, the Modem uses the IP address you

enter in the associated IP Address field. You should check this box and enter

an IP address only if directed to do so by your Service Provider.

DNS:

Obtain DNS Address Automatically: If this button is selected, the Thuraya IP+

uses a Primary Host Domain Name Service (DNS) automatically assigned by

the network during the period when the Modem connects to the network.

Static DNS Host: If this button is selected, the Modem uses the DNS address you

enter in the DNS Address field. You should check this box and enter an IP

address only if directed to do so by your Service Provider.

DMZ Host: If you wish to route incoming network originated IP traffic to a specific

connected device, enter that device’s IP address in this parameter. Be careful to

establish a suitable firewall on this device to protect against malicious attacks from the

Internet.

APN Selection: If use of multiple Internet Service Providers is required, you can

modify the current Access Point Name (APN) value. You should modify these fields

only if directed to do so by your Service Provider. The choices are the following:

Streaming-CBR, Refill, <BLANK> (enter the desired name) and Disabled.

SAVE/ CANCEL: If you want the values you have entered to be processed, click the

SAVE button, exit the wMMI, and reboot your computer. You will also need to turn

Thuraya IP+ off and then on again so that the new settings can take effect. If you want

the values you have entered to be ignored, click the CANCEL button and the

Network Settings remain as they were with no reboot required.

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SECURITY MANAGEMENT SCREEN

The Security Management Screen allows you to impose a tighter level of security on

your Thuraya IP+.

SIM PIN Disable/Enable: If Enabled, a prompt requests you to enter the SIM PIN each

time you power up the modem. This helps prevent unauthorised use of your SIM.

Disable this feature to skip the PIN entry process. To change the setting, click the

desired one, enter the current SIM PIN (required), and click the Save button.

Note: If the SIM PIN code is incorrectly entered three times, the SIM will

be locked until the PUK (Pin Unlock Key) number is entered. Consult

your Service Provider if you do not have your PUK number.

Change SIM PIN: If the SIM PIN is enabled, and you would like to change the existing

PIN, click this link. You will be required to enter the Old PIN, the New PIN, and the

New PIN again for confirmation.

Lock Upon SIM Change: When this setting is enabled, you must enter a security code

when the terminal powers up with a new SIM.

Restricted Administrative Access: When Restricted Administrative Access is enabled,

protected web pages can only be accessed after you enter a username and password.

The username is the fixed string “admin” and the password is the security code.

Change Security Code: The security code is 12345 when shipped from the factory. To

change an existing Security Code, click this link. You will be required to enter the Old

Code, the New Code, and the New Code again for confirmation.

Note: If you forget the security code you will need to consult with your

service provider.

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Utilize the Login Screen only if you have been given the necessary information from

your Service Provider.

Service Provider Security: If this is enabled, you can enter a User Name and Password

for authentication between Thuraya IP+

and your Service Provider. Your Service

Provider will let you know if this step is required and give you the necessary

information.

User Name, Password, Confirm Password: You must enter the password twice to

ensure accuracy.

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WLAN CONFIGURATION SCREEN

The WLAN Configuration Screen allows you to configure the integrated WLAN

Access Point (AP) which can support up to eight simultaneous clients using

802.11b/g/n. The WLAN AP operates on its own subnet and utilizes its own DHCP

server. The wMMI remains at 192.168.128.100 (default) whether accessed via WLAN

or Ethernet.

WLAN Power: Select ON or OFF to turn the feature on or off.

WLAN Power Off timeout: If disabled, there is no timeout. If this parameter is

enabled, the WLAN will remain powered up for the selected timeout value after the

terminal powers on. If no WLAN activity is detected during the timeout, the WLAN

card will power down.

WLAN SSID: The WLAN network ID (SSID) can be entered as desired.

WLAN Region: Select the WLAN region from a drop down list (X10, X20, X30, X31,

X32, X40 and X41). If you try to activate a channel not supported in the selected

region, the request shall be rejected with an error message.

WLAN Channel: Select the WLAN channel from a drop down list.

WLAN Local IP Address: The WLAN network uses the default subnet of

192.168.129.xxx with DHCP addresses starting at 192.168.129.100. The two least

significant octets can be changed to different values; however, the WLAN subnet must

remain distinct from that used by Ethernet.

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WLAN SECURITY SCREEN

The WLAN Security Screen allows you to configure WLAN security parameters,

including enabling/disabling Wired Equivalent Privacy (WEP), hiding the SSID and

setting Media Access Control (MAC) filters.

Access this screen by clicking the WLAN Security Settings link towards the bottom of

the WLAN Configuration Screen.

WLAN SSID Broadcast: Enable or Disable SSID broadcast.

Security: Disable or chose an available security method: Wired Equivalent Privacy

(WEP64 or WEP128), WPA or WPA2.

WEP Key to Use: Under WEP64, select the active key--Key1 through Key4--from a

pull down menu. For WEP128 only key 1 is available.

WLAN Key Fields, Key 1 through Key 4: In WEP64 mode, enter a 10 character (0-9,

A-F) key value in each of four text boxes. In 128-bit WEP mode, enter a 26 character

(0-9, A-F) key value in the Key1 text box.

Generate: Instead of manually entering a key value, you may press the Generate

button to automatically generate a key value.

TKIP/AES Key Update Interval: Under WPA and WPA2 this timeout determines how

often the working key is changed.

WPA/WPA2 Pass Phrase: Under WPA and WPA2 enter a secret pass phrase that will

become the master key for WLAN access.

Hide Keys: Click this button to hide the keys from this display.

MAC Filtering: Enable or disable MAC filtering. If filtering is enabled, you can enter up

to eight MAC addresses. Only these addresses will be permitted to access the

terminal via the WLAN.

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ADVANCED SETTINGS SCREEN

The Advanced Settings Screen allows you to modify several key operating parameters

in the unit.

Satellite Search Method: Normal is the default method to use unless your Service

Provider specifies the Full Method. The Full method takes longer and utilizes more

resources since it will search all possible frequencies for Thuraya IP+

service. This full

search can take up to 20 minutes.

Auto Power ON: When enabled, the terminal will automatically power up when

external DC is applied.

Buffering: When buffering is enabled the Thuraya IP+

can store more data to handle

bursts of IP traffic from connected devices. When buffering is disabled, only the

minimum of traffic is stored to reduce latency. Disable buffering for low latency traffic

such as voice or video.

Antenna Pointing: This drop-down menu determines whether the Pointing Display

comes up each time Thuraya IP+

is powered up or restarts. The factory default for

this setting is Disabled to bypass the pointing state upon power up. However, antenna

pointing can be Enabled to provide pointing information prior to going online.

LCD Backlight Config: LCD backlighting can be On (15 sec), Off, or Auto (off after 15

seconds of inactivity unless external DC present).

Streaming Alert: When the audio streaming alert is enabled, the Thuraya IP+

will beep

twice every 30 seconds after 10 minutes of streaming inactivity (no transmit or receive

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data). You can cancel the alert by pressing an iMMI

button. When the visual streaming alert is enabled, the

terminal will flash the LCD backlight every 10 seconds

during any streaming QoS session unless the backlight is

set to off. The audio and visual streaming alert indicators

can be enabled or disabled separately or used in

conjunction with each other using the Streaming Alert

control.

There is also a streaming timer embedded within the Modem Status box that appears

on the upper left hand corner of the web page. This provides an indication of how

long the streaming session has been active.

M2M Configuration: When enabled, the Thuraya IP+

will monitor the transmit and

receive traffic. If traffic is not seen on either direction for the timeout duration then

the terminal will automatically reboot to ensure it stays online. The feature will also

try to re-establish a PDP context if it is disconnected for any reason. This mechanism

is useful to ensure continuous operation from unattended sites.

M2M Monitor: This is the timeout setting for the M2M feature.

Power Up Profile: You can select the power up profile from a drop down list,

including Standard and three customizable streaming profiles. Each streaming profile

can be customized by name, multimedia mode, fixed rate mode, transmit rate, and

receive rate.

Select the Save button to implement your modifications.

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Pointing Screen

The Antenna Pointing Screen step can be enabled using the Antenna Pointing option

on advanced settings screen described above. When this option is enabled, the

Thuraya IP+

will stop in a pointing mode prior to accessing the network after

powering up. This can be useful when optimal pointing is important, such as with fixed

installations using an external antenna.

The pointing screen has a signal strength bar graph and numeric value to assist in

accurate antenna pointing. The green bar identifies the signal strength measured during

antenna pointing and will help you optimise the pointing direction. Note that obtaining

the highest signal strength possible will ensure that you have an optimum connection

to the network.

GPS Receiver: On/Off

GPS Satellites: The number of satellites visible to the unit

GPS Validity: Invalid, Stored or Valid. See the Global Positioning System Operation

section for more details on GPS.

Point Antenna to These Settings: Compass Direction and Antenna Angle to help

orient Thuraya IP+

toward the satellite. Once this rough pointing is accomplished, use

the Signal Strength meter described below to optimise the pointing direction.

Signal Strength: This segmented bar moves to the right as the signal received from the

satellite gets stronger. The numeric display to the right of the bar is simply a digital

representation of the bar. Use this display when fine tuning Thuraya IP+’s orientation

to the satellite. Signal strength is only a relative measure of the satellite signal strength

and may vary from location to location.

Exit Pointing: Select this button to leave the screen after optimum signal strength has

been achieved. This action will take you to the Home screen on the wMMI.

Status: Status codes (see end of guide for a list).

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REMOTE ACCESS SCREEN

The Remote Access Screen enables wMMI access from the satellite side of the

terminal. To use the feature, select the Enabled option, type in a password and select

Save. Obtain the Network IP Address from the Properties Screen and use that in the

browser on the remote PC as follows: http://85.115.79.53:45380 (85.115.79.53 is an

example; your terminal address will be different and can change with each PDP

session). In general the IP address to use is http://aaa.bbb.ccc.ddd:45380, where

aaa.bbb.ccc.ddd is your terminal’s public IP address and the access port is 45380. You

will need the remote access password to log into the terminal prior to gaining access

to the wMMI. For security reasons you should use the Logout button on the wMMI

once you have finished the session.

 Only one Remote Access session is supported at any one time

 The Thuraya IP+ must have an active PDP context in place

 The remote access password can be changed by entering a new string using

the Remote Access Screen password entry above

 The Remote Access feature is disabled by default

 If you forget the Remote Access password simply enter a new one to

overwrite the old one.

Note that remote access does use satellite data that will be billed to the account on

the user terminal. The remote access data also shares the channel with any other

traffic being sent and received by the Thuraya IP+.

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UPGRADING THURAYA IP+

Should a Thuraya IP+

Modem software upgrade become available, you can complete

the upgrade process yourself. The software can be downloaded directly from the

Internet using any available access method, including Thuraya IP+.

UPGRADING SOFTWARE

In order to upgrade software you must first connect to the Internet and follow the

steps listed below:

1. Connect your PC/Notebook to the Internet using Thuraya IP+ (satellite

service), wired LAN, or dial up connection.

2. Go to www.thuraya.com or use the Upgrade link on the Properties Page

if connected to the Thuraya IP+.

3. Go to the web site area for Thuraya IP+ updates.

4. To download, select the latest upgrade package. The browser proceeds

to retrieve the package.

5. Once the package is downloaded, you are prompted to execute the

package. Select Yes and the upgrader application will self-extract onto

the PC’s hard drive.

6. Once the package is installed, it puts a shortcut on the desktop and

prompts you to upgrade now. Make sure the Thuraya IP+

is now

connected to the PC via Ethernet and is powered up. Select the upgrade

option on the PC, and the program will allow you to upgrade the

terminal.

7. The upgrader will query the current software version of the terminal.

You should choose whether you want to upgrade to the newer version

of software.

8. If you choose to upgrade the terminal, the process automatically

downloads the new release of software and forces a terminal reboot.

9. When the terminal returns from reboot, you can verify that the

download was successful via the

Properties

page in the wMMI or by

confirming the new release on the upgrader.

10. Once loaded onto a PC, the upgrade program can be used to upgrade

any number of Thuraya IP+

terminals. Just connect them one at a time

and execute the upgrade program.

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Troubleshooting

Some general hardware and software problems you may encounter in the installation

and operation of Thuraya IP+

along with the possible source of these problems and

how to correct them. System fault codes and descriptions reported to you by Thuraya

IP+

on the wMMI screens, along with their possible causes and solutions. If unable to

correct a problem please contact the Thuraya IP+

dealer you purchased the unit from.

General Troubleshooting

Problem Possible Cause Action

Thuraya IP+

will not

switch on, or will not

stay on when under

battery power.

Battery needs

recharging.

Charge the battery. Check Battery Light

or wMMI screen for battery charging

indication.

The battery is not

inserted properly.

Remove and reinsert the battery. Make

sure the battery is latched.

The battery contacts

are dirty or damaged.

Check the battery connector contacts.

Clean them if necessary. If you find any

damage, replace battery.

The Modem was reset

while under battery

power

When the Modem is reset while under

battery power (no AC Mains connected),

you must turn it back on manually. This

is a normal operation for the Modem.

SIM card error.

SIM card or SIM card

contacts may be

damaged.

Visually inspect the SIM card and SIM

card contacts and return SIM card to

your Service Provider if it is damaged.

SIM card may not be

present.

Remove the battery and verify that the

SIM card is present.

SIM card may be

inserted incorrectly.

Remove the SIM card and make sure that

it is inserted according to the

instructions in the User Guide.

SIM card contacts may

be dirty.

Clean the SIM card contacts with a dry

cloth.

The wMMI does not

work from browser.

The browser may not

be correctly configured.

For Firefox, go to Advanced Preferences

and select ‘Direct connection to the

Internet.’

For Microsoft Internet Explorer, select

Tools / Internet Options / Connections /

LAN Settings and uncheck the box

labelled ‘Use a proxy server for your

LAN.’

You May Need To Recheck This Box

Upon Returning To Your Other Internet

Connection.

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Problem Possible Cause Action

Primary LAN

connection to the

Modem does not

function.

The interface cable is

not plugged in

correctly.

Remove and reinsert the interface cable

from both the PC and the Modem.

The PC Windows

network settings may

not be configured

correctly.

Make sure the Windows network

settings in the PC are set to choose IP

settings automatically (DHCP). Then

reboot the PC.

The PC can only have

one active LAN

connection. When

connected to the PC,

the Modem must be the

only active LAN

connection.

Disconnect all other LAN connections.

Make sure the Modem is the only active

LAN connection.

Windows limits the number of network

bindings to six. If you have more than

six, you must remove one in order for

the PC to communicate with the

Modem.

The compass does not

appear to work

correctly.

The compass is not

level or is near metal.

Hold the Thuraya IP+

upside down and

level, away from metallic objects.

The Security Code

appears to be invalid.

The code may have

been changed.

After ten failed attempts to enter the Security

Code, you must switch the Modem off and on

again to have access to another 10 retries. If

you forgot the Security Code, contact your

Service Provider.

The SIM PIN code

appears to be invalid.

The code may have

been changed.

If the SIM PIN is blocked, contact your

Service Provider to obtain the PUK (PIN

Unlock Key) code. Enter the PUK when

prompted.

Thuraya IP+

cannot

locate itself using GPS.

No signal or weak

signal.

Make sure no obstruction is blocking the GPS

antenna and that the Modem has a clear view

of at least 3/4 of the sky. Make sure that you do

not place your hand or another object over the

main antenna radome.

Determining GPS

position can take up to

5 minutes.

Wait for 5 minutes. Switch the Modem

off and on again.

The Modem is

configured to use an

external GPS antenna.

The antenna switch is automatic, if you

have connected a GPS antenna make

sure it can see the full sky

The Signal Strength

meter on the pointing

screen does not

change when moving

the antenna.

Java not enabled on the

browser.

Enable Java applications on the browser.

Rough pointing not

completed correctly.

Follow the instructions in the User

Guide to correctly complete rough

pointing.

Thuraya IP+ cannot

find the satellite.

No signal or weak

signal.

Make sure no obstruction is blocking the

satellite signal. Make sure that the Modem has a

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Problem Possible Cause Action

clear view of the sky in the direction of the

satellite. Be aware that metalized window glass

may reduce or entirely block the signal.

Check that the antenna is pointed using the

correct compass direction and antenna angle

from the wMMI Pointing screen.

Thuraya IP+

cannot

access the internet

after successful

pointing.

You did not exit

antenna pointing mode.

Click the ‘Exit Pointing’ button from the

Pointing page or press the Connect

button on the face of the terminal.

The antenna may not

be pointed properly.

Turn Thuraya IP+

off and then back on

again, and attempt antenna pointing again

to improve the signal strength. You may

need to reposition Thuraya IP+, verifying

that there are no obstructions blocking

the satellite signal and that the Modem

has a clear view of the sky in the

direction of the satellite.

The Modem network

settings may not be

correctly configured.

Refer to the network settings supplied

by your Service Provider. If the DNS

Host settings are changed, the PC must

be rebooted.

The browser may not

be correctly configured.

For Firefox, go to Advanced Preferences

and select ‘Direct connection to the

Internet.’

For Microsoft Internet Explorer, select

Tools / Internet Options / Connections /

LAN Settings and uncheck the box

labelled ‘Use a proxy server for your

LAN.’

YOU MAY NEED TO RECHECK THIS

BOX UPON RETURNING TO YOUR

OTHER INTERNET CONNECTION.

No network access or

poor network

performance.

Interference from other

satellite mobile

terminals.

If you are near another satellite mobile

terminal, switch the other satellite

mobile terminal off or move as far away

as possible to avoid interference.

The battery will not

charge.

The battery is defective. Replace the battery. After several years

of average use, a gradual decline may be

expected.

The battery contacts

are dirty or damaged.

Check the battery connector contacts.

Clean them if necessary. If the battery is

damaged, replace it.

Thuraya IP+ Satellite Modem User Guide 31

3500799-0001 rev A

Problem Possible Cause Action

Satellite Modem stops

sending data even with

good network

connection and

sufficiently charged

battery.

Modem/battery is

overheated.

If the LCD display indicates an over

temperature condition let the Thuraya

IP+

cool down before attempting to

resume operation.

The Signal Quality

meter on the wMMI

changes from time to

time.

Normal behaviour. There are several types of channels used

by the Modem, each with different signal

strengths. Because the Signal Quality

meter measures the channel currently in

use, there may be slight differences in

what the meter shows as channels are

changed from one type to another.

Status Codes

Number and

Description Cause Solution

1 SIM card is not installed.

Power down, install SIM

card properly and try again.

Absence or incorrect

installation of the SIM

card.

SIM card may not be present. Remove the

battery and verify that the SIM card is

present.

SIM card may be inserted incorrectly.

Remove SIM card and make sure it is

inserted according to the instructions in the

User Guide.

SIM card may be damaged. Visually inspect

the SIM card and return it to your Service

Provider if damaged.

SIM card contacts may be dirty. Clean the

SIM card contacts with a dry cloth.

If problem continues, replace SIM card

with a known good SIM card. If problem

persists, return the unit to your Service

Provider for service.

2 SIM card read/write

error. Power down and try

again.

Failure to read from

or write to the SIM

card.

Power down Thuraya IP+

and try again.

SIM card may be damaged. Visually inspect

the SIM card and return it to your Service

Provider if damaged.

SIM card contacts may be dirty. Clean the

SIM card contacts with a dry cloth.

If the problem continues, replace SIM card

Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev A

Number and

Description Cause Solution

ith a known good SIM card. If the problem

persists, return the unit to your Service

Provider for service.

3 SIM card access has been

blocked. Please contact

your Service Provider.

Failure to access the SIM

card due to too many

failed attempts with an

invalid PIN.

This occurs after 3 failed attempts to

enter the PIN. The SIM card is locked.

Enter the PUK to unlock the SIM card.

4 SIM card has been

improperly changed during

an active session. Power

down and try again.

You replaced a SIM

card with another

after the Modem was

turned on.

The SIM card must be replaced when

the unit is turned off. Make sure the

unit is turned off before replacing the

SIM.

5 SIM card is not

responding. Power down

and try again.

Hardware failure to

access the SIM card.

Power down Thuraya IP+

and try again.

SIM card may be damaged. Visually inspect

the SIM card and return it to your Service

Provider if damaged.

SIM card contacts may be dirty. Clean the

SIM card contacts with a dry cloth.

If problem continues, replace SIM card with

a known good SIM card. If problem persists,

return the unit to your Service Provider for

service.

6 A required data field is

missing from the SIM card.

Please contact your Service

Provider.

Absence of a

required data field on

the SIM card.

SIM card was incorrectly programmed and

is missing one or more required fields. The

SIM card must be replaced by another

from your Service Provider.

7 This subscriber is not

allowed to connect to the

network. Please contact

your Service Provider.

Network connection

failure because the

user is not allowed

to connect to the

Network.

Your authorisation has been removed

by your Service Provider (SIM card

IMSI is not authorised). Contact your

Service Provider to regain service.

8 This terminal is not

allowed to connect to the

network. Please contact

your Service Provider.

Network connection

failure because the

Modem is not

allowed to connect

to the Network.

The Modem authorisation has been

removed by your Service Provider

(Modem IMEI is not authorised).

Contact your Service Provider to

regain authorised service.

9 This user has no

subscription, service is not

allowed. Please contact

your Service Provider.

Network connection

failure because you

are not identified as a

subscriber to the

service.

Contact your Service Provider to

receive authorised service. Your

Service Provider should check the

subscription entries in the Home

Location Registry.

Thuraya IP+ Satellite Modem User Guide 33

3500799-0001 rev A

Number and

Description Cause Solution

10 This Mobile Terminal

was detached by the

network. Cause unknown.

Power down and try again.

Network connection

broken with an

unknown cause.

Power down Thuraya IP+

and try

again. If the problem continues,

contact your Service Provider.

11 Network connection

failure – Invalid parameters

used for network attach

procedure. Please contact

your Service Provider.

Network connection

failure due to use of

invalid parameters.

Contact your Service Provider.

12 Network connection

failure - LLC or SNDCP

failure. Power down and try

again.

Network connection

failure caused by LLC

or SNDCP failure.

Power down Thuraya IP+

and try

again. If the problem continues,

contact your Service Provider.

13 Network connection

failure – Unknown PDP

type. Please contact your

Service Provider.

Network connection

failure.

Power down Thuraya IP+

and try

again. If the problem continues,

contact your Service Provider.

14 Network connection

failure - User authorisation

failed. Please contact your

Service Provider.

Network connection

failure because the

user is not

authorised for

service.

Contact your Service Provider to

regain authorised service. Your

Service Provider should check the

subscription entries in the Home

Location Registry.

15 Network connection

failure – Service option not

supported. Please contact

your Service Provider.

Network connection

failure because the

service option is not

supported.

Contact your Service Provider to

regain authorised service. The Service

Provider should check the

subscription entries in the Home

Location Registry.

16 Network connection

failure - Service option not

subscribed. Please contact

your Service Provider.

Network connection

failure because user

was not subscribed

to the service option.

Contact your Service Provider to

regain authorised service. The Service

Provider should check the

subscription entries in the Home

Location Registry.

17 Network connection failure

- N-SAPI has already been used.

Power down and try again.

Network connection

failure because

network assigned an

N-SAPI that is

already being used.

Power down Thuraya IP+

and try

again. If the problem continues,

contact your Service Provider.

18 Network connection

failure – Regular PDP

deactivation by network.

The connection was

deactivated by the

Network.

Power down Thuraya IP+

and try

again. If the problem continues,

contact your Service Provider.

Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev A

Number and

Description Cause Solution

19 Network connection

failure - SM network failure.

Power down and try again.

Connection failure

due to the network

Session Manager

(SM).

Power down Thuraya IP+

and try

again. If the problem continues,

contact your Service Provider.

20 Network connection

failure – Too many failures

to activate PDP context.

Power down and try again.

Too many failed

attempts (4) to

connect to the

Network.

This failure may occur because of a

weak signal due to obstructions or

geographic position (such as extreme

latitude or longitude). Contact your

Service Provider to verify coverage for

your location.

21 Network connection

failure - Network assigned

an invalid IP address. Power

down and try again.

Assignment of an

invalid IP address by

the network during

connection.

Power down Thuraya IP+

and try

again. If the problem continues,

contact your Service Provider. The

Service Provider should verify that

you have the correct network

settings.

22 Network connection

failure – No response from

network. Power down and

try again.

Network connection

failure due to lack of

a response from the

network.

Power down Thuraya IP+

and try

again. If the problem continues,

contact your Service Provider.

23 Network connection

failure – Protocol error

received from network.

Power down and try again.

Network connection

failure due to a

protocol error.

Power down Thuraya IP+

and try

again. If the problem continues,

contact your Service Provider.

24 Network connection

failure – GPRS stack could

not attach to MUX

interface. Power down and

try again.

Internal software

error.

Power down Thuraya IP+

and try

again. If the problem continues,

contact your Service Provider.

25 Network connection

failure - GPRS stack could

not detach from MUX

interface. Power down and

try again.

Internal software

error.

Power down Thuraya IP+

and try

again. If the problem continues,

contact your Service Provider.

26 SIM card error - IMSI

field is longer than 8 bytes

and is invalid. Please contact

your Service Provider.

SIM card may have

been programmed

incorrectly.

SIM card was incorrectly programmed.

The SIM card must be replaced by

another from your Service Provider.

27 GPRS software internal

failure - GPRS stack

Internal software

error.

Power down Thuraya IP+ and try

again. If the problem continues,

Thuraya IP+ Satellite Modem User Guide 35

3500799-0001 rev A

Number and

Description Cause Solution

message subscription

failure. Please contact your

Service Provider.

contact your Service Provider.

28 Terminal Equipment has

been disconnected from the

Mobile Terminal. Please

establish the connection

The connection

between Terminal

Equipment and

Mobile Terminal has

been removed, or

The interface cable

between Terminal

Equipment and

Mobile Terminal is

not plugged in

properly.

Remove and reinsert the interface

cable from both the PC and the

Thuraya IP+. When done reboot the

Thuraya IP+.

29 Network access blocked

– GPS fix is too old. Power

down and try again.

Thuraya IP+

will attempt to

reacquire connection after

receiving a new GPS fix.

The GPS fix is invalid

or Thuraya IP+ is

unable to obtain the

valid GPS fix.

Verify that the Modem has an open

view of the sky to get a GPS fix.

If the problem continues, contact your

Service Provider.

30 Network service is not

available – Invalid position

for selected LAI. Please

power down and contact

your Service Provider.

Network connection

failure due to invalid

position.

If the problem continues, contact your

Service Provider.

41 Your PC is opening large

numbers of TCP connections

(may be a virus generating

connections). The Thuraya

IP+

terminal is running out of

resources.

Applications (and

possibly viruses) on

your PC are

generating excessive

Internet connections.

Check your PC for applications that

may open large numbers of

connections and disable these

applications.

If the problem continues, contact your

Service Provider.

42 TCP connection

resources are depleted due

to your PC opening

excessive connections. You

must restart your terminal

to regain service to the

network.

Excessive TCP

connections by the

PC have consumed

all available

connection resources

in the terminal. The

terminal cannot

recover from this

error.

Clean up PC applications that are

consuming excessive TCP

connections. Power down Thuraya

IP+

and try again. If the problem

continues, contact your Service

Provider.

101 This user was detached

by the network. Trying to

Connection broken

by the Network.

Power down Thuraya IP+

and try

again. If the problem continues,

Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev A

Number and

Description Cause Solution

reattach… contact your Service Provider.

102 No network connection,

user initiated detach.

User initiated

network disconnect.

User can reconnect using the wMMI

or iMMI connection controls.

103 Network connection

failure – PLMN is not allowed.

Reacquiring connection.

Network connection

failure due to PLMN

not allowed.

If the problem continues, contact your

Service Provider.

104 Network connection

failure - LA is not allowed.

Reacquiring connection…

Network connection

failure because

Thuraya IP+

is in a

service not allowed

Location Area (LA).

If the problem continues in other

areas where service is allowed,

contact your Service Provider.

105 Network connection

failure – Roaming is not

allowed. Reacquiring

connection.

You are using a SIM

card from a carrier

that does not have a

roaming agreement

with your Service

Provider.

If the problem continues with an

authorised SIM card, contact your

Service Provider.

106 Network connection

failure - Mobile Terminal

implicitly detached by the

network. Reacquiring

connection…

Network connection

failure because

Modem was implicitly

detached by the

Network.

If the problem continues, contact your

Service Provider.

107 Network service is not

available – Network resources

not available. Reacquiring

connection…

Network service not

available due to lack

of network

resources.

If the problem continues, contact your

Service Provider.

108 Network service is not

available. Reacquiring

connection…

Network service not

available.

If the problem continues, contact your

Service Provider.

109 Network service is not

available – No network.

Reacquiring connection…

Network service not

available.

If the problem continues, contact your

Service Provider.

110 Network service is not

available - Cell access barred.

Reacquiring connection…

Network service not

available because cell

access is barred.

If the problem continues, contact your

Service Provider.

Thuraya IP+ Satellite Modem User Guide 37

3500799-0001 rev A

Number and

Description Cause Solution

111 Network service is not

available – Limited network

service. Reacquiring

connection…

Network service not

available due to

limited service.

If the problem continues, contact your

Service Provider.

112 Network service is not

available - Invalid position.

Reacquiring connection…

Network service not

available because the

GPS position is not

valid.

You should verify that the Modem has

an open view of the sky to get a GPS

fix. If the problem continues, contact

your Service Provider.

113 Network service is not

available – Invalid position

for the selected Service

Provider. Reacquiring

connection…

Network connection

failure because the of

an invalid GPS

position.

Verify that the Modem has an open

view of the sky to get a GPS fix. If the

problem continues, contact your

Service Provider.

114 Network service is not

available - Invalid position

for selected RAI.

Reacquiring connection…

The GPS fix does not

match the selected

Routing Area

Information (RAI).

You should verify that the terminal

has an open view of the sky to get a

current GPS fix. If the problem

continues, contact your Service

Provider.

115 Network service is not

available – Unknown cause.

Reacquiring connection…

Network service not

available – cause

unknown.

If the problem continues, contact your

Service Provider.

116 Network connection

failure - Insufficient

resources. Reacquiring

connection…

Network connection

failure due to

insufficient resources.

If the problem continues, contact your

Service Provider. Network may be

down.

117 Network connection

failure – PDP rejected for

unspecified reason.

Reacquiring connection…

Network connection

failure – unknown

cause.

If the problem continues, contact your

Service Provider. Network may be

down.

118 Network connection

failure - Service option

temporarily out of order.

Reacquiring connection…

Network connection

failure because

service option is

temporarily out of

order.

If the problem continues, contact your

Service Provider. Network may be

down.

119 Network connection

failure - PDP deactivated by

network. Reacquiring

Network connection

failure.

If the problem continues, contact your

Service Provider. Network may be

down.

Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev A

Number and

Description Cause Solution

connection…

120 No network

connection - User initiated

PDP deactivation.

The Modem was

powered down while

connected to the

network.

You will generally not see this code. In

order for you to deactivate the PDP,

you must power down the terminal. If

the problem continues, contact your

Service Provider.

121 Network connection

failure - Missing or invalid

APN. Please provide

correct information and try

again.

Network connection

failure because the

APN is missing or

invalid.

Contact your Service Provider to get

the correct network settings.

122 Network connection

failure - Rejected by GGSN.

Please re-enter User

ID/Password and try again.

Network connection

failure due to

rejection by the

GGSN.

Verify that your Service Provider User

ID and password are correctly set on

the Network Settings screen. If they

are correct and the problem

continues, contact your SP.

123 Network connection

failure - Requested QoS

rejected by network. Please

modify parameters and try

again.

Network connection

failure because the

requested QoS was

rejected by the

Network.

Modify the QoS settings and try again.

If the problem continues, set all QoS

settings to the default values and try

again. If the problem continues with

the default values, contact your

Service Provider.

124 Network connection

failure - Invalid transaction

id. Reacquiring

connection…

Network connection

failure due to invalid

transaction ID.

If the problem continues, contact your

Service Provider.

125 Network connection

failure – Unknown Session

Manager error. Reacquiring

connection…

Network connection

failure due to

unknown session

manager error.

If the problem continues, contact your

Service Provider.

126 Network access

blocked - Thuraya IP+

will

attempt to reacquire

connection.

Network connection

failure because

network access is

blocked.

Network access is blocked. The

network will send the Modem a timer

value, and the Modem will attempt to

connect again when the timer is

complete. If the problem continues,

contact your Service Provider.

127 Network access

blocked – Radio priority is

less than threshold.

Thuraya IP+

will attempt to

Network access is

blocked due to the

user’s priority.

You are blocked from Network

access due to your network priority. If

the problem continues, contact your

Service Provider.

Thuraya IP+ Satellite Modem User Guide 39

3500799-0001 rev A

Number and

Description Cause Solution

eacquire connection.

128 GPS fix is too old.

Modem will attempt to

reacquire connection after

receiving a new GPS fix.

Notification of a GPS

fix during or after

Network connection

procedure.

A new GPS fix was obtained during

the connection process, superseding

the old fix. The Modem will reacquire

the connection. If the problem

continues and a new connection

cannot be made, contact your Service

Provider.

129 Network access

blocked - GPS location may

be too old. If condition

does not clear, please

obtain a new GPS location.

GPS fix may be too

old.

Verify that the Modem has an open

view of the sky to get a GPS fix. If the

problem continues, contact your

Service Provider.

130 Network access

unavailable - GPS location

needs updating.

GPS fix is too old. The Thuraya IP+

terminal will acquire

a new GPS location and connection.

Do not power off the terminal.

131 Battery temperature

too high.

The battery is too

hot.

Allow the terminal to cool down.

132 Terminal temperature

too high.

The terminal is too

hot.

Allow the terminal to cool down.

Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev A

Glossary

APN: Access Point Name. APNs can be assigned to each external network interface

to allow communications among multiple Internet Service Providers (ISPs). If use

of multiple ISPs is required in your network, on Thuraya IP+

wMMI Network

Settings screen you can enable APN and enter the value supplied by your Service

Provider.

DHCP: Dynamic Host Configuration Protocol. DHCP is a communications protocol

that lets network administrators manage centrally and automate the assignment of

IP addresses in an organization's network. With use of the Internet Protocol, each

machine that can connect to the Internet needs a unique IP address. You must

make sure that the Windows network settings on your PC are set to allow the

network to choose IP settings automatically.

DNS: Domain Name Service, a static, hierarchical name service for TCP/IP hosts. The

network administrator configures the DNS with a list of host names and IP

addresses, allowing users of workstations configured to query the DNS to specify

remote systems by host names rather than IP addresses. On Thuraya IP+

wMMI

Network Settings screen, a primary and possibly a secondary DNS address

supplied by your Service Provider must be assigned.

Ethernet: Ethernet is a local area networking method used widely throughout the

computer industry.

GGSN: Gateway GPRS Support Node.

GPRS: General Packet Radio System.

GPS: Global Positioning System. When the GPS receiver in Thuraya IP+

gets a bearing

on a GPS satellite, the receiver computes and stores the Modem’s location on

earth. That location is used in the Pointing Process to obtain your location

relative to the Thuraya Satellite.

NAT: Network Address Translation.

Normal Operational Mode: In this mode, Thuraya IP+

is connected to your network,

allowing you to perform standard system activities such as Internet browsing. The

other mode of Modem operation is Pointing Mode.

PDP: Packet Data Protocol.

Pointing Mode: In this mode, using Thuraya IP+

Protractor and Compass, and

referencing the Pointing Screen for indications of signal strength, you manipulate

the Modem antenna to get the optimum Thuraya Satellite signal strength for your

network connection. Pointing is required during Modem set-up or if the Modem

has been moved from its previous location. Once you have obtained the best

antenna position, you can enter Normal Operational Mode and be ready to

perform standard activities.

Thuraya IP+ Satellite Modem User Guide 41

3500799-0001 rev A

Protractor: An instrument that measures angles, Thuraya IP+

protractor provides the

current angle of the antenna so that you can adjust it to the antenna angle

specified on the Pointing Screen.

QoS: Quality of Service.

SIM: Subscriber Identification Module. Your Service Provider issues you a SIM,

containing your SIM Personal Identification Number (PIN) and other security-

related information. You insert the SIM into Thuraya IP+

SIM holder as part of

Modem hardware setup. If you configure the Modem to enable SIM PIN security,

each time you invoke the Modem wMMI after turning on the Modem, PIN

authorisation is required in order to use the system.

SIM PIN: A Subscriber Identification Module (SIM) Personal Identification Number

(PIN) may be supplied by your Service Provider. If SIM PIN entry is enabled on

Thuraya IP+

wMMI Security Management screen, a prompt requests you to enter

the SIM PIN each time you run the wMMI. This helps prevent unauthorised use of

your SIM.

Static IP Address: A static Internet Protocol (IP) address is a number that is assigned

to a computer by an Internet Service Provider (ISP) to be its permanent address

on the Internet. Computers use IP addresses to locate and talk to each other on

the Internet. If Static IP addressing is enabled on Thuraya IP+

wMMI Network

Settings screen, you must enter an IP address supplied by your Service Provider in

the Static Public Network IP Address field that follows.

Status Code: A number which uniquely references an event or condition in a

hardware or software system. In Thuraya IP+, if there is a fault detected, the

status code and a description are displayed at the bottom of the Modem wMMI

Home and Status screens.

Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev A

Specification

Physical Characteristics

Weight 1.4 kg (terminal and battery)

Size 216mm x 216mm x 45mm

Packet Data Services

Streaming IP 384 kbps

Standard IP 444 kbps

Environmental

Operating Temperature Using external supply: -25°C to +55°C

Using battery: 0°C to +50°C

Storage Temperature Including battery: -20°C to +60°C

Excluding battery: -25°C to +80°C

Operating Humidity 95% RH at 40°C

Mechanical Vibration 200-2000 Hz, 0.3 m²/s³ MIL-Spec 810B

Unpacked Drop 0.5m (cosmetic damage only)

Ingress Protection IP55 Standard

Compliance and certifications

CE, EMC 301 444, 301 489, IEC 60950

External Power

Main power supply adapte

100-240 V AC at 50-60Hz

Output Voltage 19 volt DC, 3.4 amps

Battery

Battery Life

Up to 30 hours stand by time

More than one hour of continuous

transmission at the highest rate

Battery Type Lithium-Ion

Interfaces

Connectors Ethernet (RJ-45)

User Interface

eb-based graphical user interface accessible

via standard web browser

External Antenna Connector - GPS

- Thuraya Satellite (passive & active antennas)

WLAN Connectivity

IEEE 802.11 b/g/n standard with:

- WEP, WPA and WPA2 encryption

- SSID broadcasting control

- MAC address filtering

- DHCP

Thuraya IP+ Satellite Modem User Guide 43

3500799-0001 rev A

Declaration of Conformity

We,

Hughes Network Systems, LLC

9605 Scranton Road, Suite 500, San Diego, CA 92121, USA

declare under our sole responsibility that the product

Thuraya IP+ Broadband Satellite IP Modem

to which this declaration relates, is in conformity with the following standards and/or other normative

documents.

For article 3.1(a), Health and Safety of the User:

EN 62311

IEC 60950-1 (2nd Edition), Am 1

For article 3.1(b), Electromagnetic Compatibility:

EN 301 489-1, EN 301 489-17, EN 301 489-20

For article 3.2, Effective Use of the Spectrum Allocated:

EN 301 444

EN 300 328

We hereby declare that all essential radio test suites have been carried out and that the above named

product is in conformity to all the essential requirements of Directive 1999/5/EC.

RoHS-2 Directive

2011/65/EU

The European Union (EU) Restriction of Hazardous Substances (RoHS) Directive 2011/65/EU

restricts the use of certain hazardous substances in electrical and electronic equipment.

Unless otherwise noted, all products, assemblies, and sub-assemblies manufactured by Hughes and its

sub-contractors are compliant with this directive.

Identification mark:

The equipment will also carry the Class 2 equipment identifier:

The technical documentation relevant to the above equipment will be held at:

Hughes Network Systems, 9605 Scranton Road, Suite 500, San Diego, CA 92121, USA

Graham Avis

Vice President

14 March 2013

Thuraya IP+ Satellite Modem User Guide

3500799-0001 rev A

Index

address .......................... 11, 18, 34, 40, 41

Administrative Access .......................... 19

antenna ii, iii, iv, 4, 5, 10, 13, 16, 23, 24,

29, 30, 40, 41

APN ...................................... 17, 18, 38, 40

ARQ ......................................................... 15

audio pointing indicator ....................... 10

backlighting ............................................. 23

battery iii, 2, 3, 8, 10, 12, 16, 28, 30, 31,

battery door ........................................ iii, 2

browser ..... 2, 3, 4, 7, 11, 27, 28, 29, 30

browser URL address ............................. 3

compass ........................................ 4, 13, 29

Connect button .......................... 7, 10, 30

connection profiles ............................... 13

data usage ................................................ 14

DNS ...................................... 17, 18, 30, 40

elevation angle........................................... 4

Ethernet ............................... 1, 2, 3, 27, 40

external power ............................... 10, 16

fault codes ............................................... 28

Fixed Rate ........................................ 12, 15

GPS ... 2, 3, 4, 6, 7, 8, 10, 11, 13, 25, 29,

35, 37, 39, 40

hearing aids ............................................... iv

IMEI .................................................... 14, 32

IMMI .......................................... 7, 8, 10, 12

Java ..................................................... 11, 29

LCD .............................. iii, 7, 8, 10, 23, 31

MAC .................................................. 14, 22

Menu button .................................... 7, 8, 9

Modify button ........................... 7, 8, 9, 10

Multimedia ........................................ 12, 15

pacemakers ............................................... iii

password ................................... 19, 20, 38

PIN .............................. 4, 8, 19, 29, 32, 41

pointing ..... 5, 6, 7, 8, 10, 13, 16, 23, 24,

25, 29, 30

Power button .................................. 3, 7, 9

Private Satellite Modem IP Address . 14

proxy server ................................ 2, 28, 30

Public Network IP Address .. 14, 18, 41

QoS ............................. 8, 9, 10, 15, 38, 41

Quality of Service ....................... 8, 15, 41

region ....................................................... 21

Restore Factory Defaults .................... 13

RSSI ........................................................... 10

safety ....................................................... i, iii

satellite .... ii, 1, 3, 4, 5, 6, 10, 11, 13, 15,

16, 25, 27, 29, 30, 40

security code ............................... 8, 13, 19

Signal Quality ................................... 16, 31

Signal Strength ...................... 5, 16, 25, 29

SIM .. ii, 1, 2, 4, 8, 13, 19, 28, 29, 31, 32,

34, 36, 41

Software Version ................................... 14

SSID ................................................... 21, 22

temperature ............................ ii, iii, 31, 39

timeout .................................................... 21

upgrade .................................................... 27

USB .................................................... 1, 2, 3

video .................................................. 12, 15

voice ......................................................... 15

WEP .......................................................... 22

WiFi ........................................................ 1, 7

wireless LAN ...................................... 3, 11

WLAN ....................................... 11, 21, 22

wMMI 3, 4, 8, 11, 17, 18, 25, 27, 28, 29,

31, 40, 41

Hughes Network Systems HNS9104 Thuraya IP+ Broadband Satellite IP Modem with WLAN User Manual 3500799 0001 Ax

Hughes Network Systems Thuraya IP+ Broadband Satellite IP Modem with WLAN 3500799 0001 Ax

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