Hughes Network Systems HNS9201 Broadband Satellite IP Modem User Manual BGANSatModemUserGuide 1 11

Hughes Network Systems Broadband Satellite IP Modem BGANSatModemUserGuide 1 11

manual

Copyright  2005 Hughes Network Systems, LLC.All rights reserved. This publication and its contents are proprietary to HughesNetwork Systems, LLC. No part of this publication may be reproduced in anyform or by any means without the written permission of Hughes Network Systems,LLC., 11717 Exploration Lane, Germantown, Maryland 20876.Hughes Network Systems, LLC., has made every effort to ensure the correctnessand completeness of the material in this document. Hughes Network Systems,LLC., shall not be liable for errors contained herein. The information in thisdocument is subject to change without notice. Hughes Network Systems, LLC.makes no warranty of any kind with regard to this material, including, but notlimited to, the implied warranties of merchantability and fitness for a particularpurpose.TrademarksAll trademarks, marks, names, or product names referenced in this publicationare the property of their respective owners, and Hughes Network Systems, LLC.neither endorses nor otherwise sponsors any such products or services referred toherein.HUGHES and Hughes Network Systems are trademarks of Hughes NetworkSystems, LLC.INMARSAT is a trademark of the International Mobile Satellite Organization. TheInmarsat LOGO and the trademark BGAN are trademarks of Inmarsat (IP)Company Limited. All trademarks are licensed to Inmarsat Limited.
BGAN Terminal User's Guide iSAFETY INFORMATIONFor your safety and protection, read this entire user manual before youattempt to use the Broadband Global Area Network (BGAN) SatelliteTerminal. In particular, read this safety section carefully. Keep this safetyinformation where you can refer to it if necessary.WARNING SYMBOLS USED IN THIS MANUALWARNINGPotential radio Frequency (RF) hazard. Where you see thisalert symbol and WARNING heading, strictly follow thewarning instructions to avoid injury to eyes or otherpersonal injury.WARNINGWhere you see this alert symbol and WARNING heading,strictly follow the warning instructions to avoid personalinjury.DANGERElectric shock hazard: Where you see this alert symbol andDANGER heading, strictly follow the warning instructions toavoid electric shock injury or death.WARNINGS FOR SATELLITE TERMINALDO NOT STAND IN FRONT OF THE ANTENNAThis device emits radio frequency energy when in thetransmit mode. To avoid injury, do not place head or otherbody parts in front of the satellite antenna when system isoperational. Maintain a distance of two meters away fromthe front of the Satellite Terminal antenna.
ii BGAN Terminal User's GuidePROPERLY GROUND THE ANTENNAFailure to properly ground the optional external antennamay result in severe personal injury or death. Do notattempt to ground the optional external antenna unlessyou have the skills to do so in accordance with localelectrical codes.DO NOT OPERATE DURING ELECTRICAL STORMSOperation of the Satellite Terminal during electrical stormsmay result in severe personal injury or death. Disconnectthe Terminal from the computer and store the unit indoorsif lightning is anticipated in the area of operation.GENERALHandle your Satellite Terminal with care. The enclosure isweather resistant per IEC 60529 IP55; however, do notsubmerge the unit or expose it to severe rain storms. Avoidexposing your Satellite Terminal to extreme hot or coldTerminal is -25ºC to +60ºC.Avoid placing the Terminal close to cigarettes, openflames or any source of heat.Changes or modifications to the Terminal not expresslyapproved by Hughes Network Systems could void yourauthority to operate this equipment.Only use a soft damp cloth to clean the Terminal.To avoid impaired Terminal performance, please ensurethe unit’s antenna is not damaged or covered with foreignmaterial like paint or labeling.When inserting the USIM/SIM, do not bend the it ordamage the contacts in any way. When connecting theinterface cables, do not use excessive force.IN THE VICINITY OF BLASTING WORK AND IN EXPLOSIVEENVIRONMENTSNever use the Satellite Terminal where blasting work is in
BGAN Terminal User's Guide iiiprogress. Observe all restrictions and follow any regulationsor rules. Areas with a potentially explosive environment areoften, but not always, clearly marked. Do not use theTerminal while at a petrol filling station. Do not use nearfuel or chemicals.QUALIFIED SERVICEDo not attempt to disassemble your Satellite Terminal. Theunit does not contain consumer-serviceable components.Only qualified service personnel may install or repairequipment.BATTERIES AND ACCESSORIESUse approved batteries (HNS P/N 3003702-0001) andaccessories only. Use of non-approved accessories mayresult in loss of performance, damage to the SatelliteTerminal, fire, electric shock or injury.AC Mains power adapter (HNS P/N 3003727-0001) is forindoor use only. It has an indoor operating temperaturerange of 0ºC to +40ºC and provides an output voltage of20 VDC.The storage capability of the battery decreases whenoperated.Battery charging should only be attempted when thetemperature is within the range of 0 to 45 degrees C.CONNECTING DEVICESNever connect incompatible products. When connectingthe Satellite Terminal to any other device, read thedevice’s User Manual for detailed safety instructions.
iv BGAN Terminal User's GuidePACEMAKERSThe various brands and models of cardiac pacemakersavailable exhibit a wide range of immunity levels to radiosignals. Therefore, people who wear a cardiac pacemakerand who want to use a Satellite Terminal should seek theadvice of their cardiologist. If, as a pacemaker user, youare still concerned about interaction with the SatelliteTerminal, we suggest you follow these guidelines: Maintain a distance of 30 cm between the Terminaland your pacemaker; Maintain a distance of two meters from the front ofthe unit’s antenna; Refer to your pacemaker product literature forinformation on your particular device.If you have any reason to suspect that interference istaking place, turn off your Satellite Terminal immediately!
BGAN Terminal User's Guide vHEARING AIDSMost new models of hearing aids are immune to radiofrequency interference from Satellite Terminals that aremore than 2 meters away. Many types of older hearingaids may be susceptible to interference, making it verydifficult to use them near a Terminal. Should interferencebe experienced, maintain additional separation betweenyou and the unit.
vi BGAN Terminal User's GuideCONTENTSSAFETY INFORMATION _______________________________________IWarning Symbols Used in this Manual ............................................. iWarnings for Satellite Terminal .......................................................... iCONTENTS _____________________________________________ VIINTRODUCTION ___________________________________________ 1Coverage............................................................................................ 2CONTENTS ______________________________________________ 4MINIMUM SYSTEM REQUIREMENTS _____________________________ 6SOFTWARE INSTALLATION ___________________________________ 7Supported Operating Systems......................................................... 7Installation CD and Installation Wizard........................................... 7QUICK START USER GUIDE __________________________________ 9FIRST TIME SETUP _________________________________________10Portable Setup.................................................................................. 10USIM/SIM ..................................................................................... 10Power .......................................................................................... 13Terminal Stand Positioning ....................................................... 17Connecting Satellite Terminal to Terminal Equipment (TE).22Obtaining GPS Fix...................................................................... 26Antenna Pointing ...................................................................... 28Connecting to the Network .................................................... 32Fixed/Semi-Fixed Installation .......................................................... 37TERMINAL OVERVIEW _____________________________________38Size and Weight................................................................................ 38Terminal Interfaces Available ........................................................ 38Interface Overview and Defaults ........................................... 38
BGAN Terminal User's Guide viiEstablishing Computer <-> Satellite Terminal Communications...................................................................................................... 41Terminal Features ............................................................................. 43USIM/SIM Card........................................................................... 43Battery......................................................................................... 44Buttons ........................................................................................ 44Indicator Lights (LEDs) and Audio Buzzer............................... 45Compass..................................................................................... 51Solar Panel Compatibility......................................................... 51Terminal Accessories ....................................................................... 52DC Power Adapter ................................................................... 52Extended Battery....................................................................... 53AC Mains Power Adapter (w/30mm Cable) ........................ 53Cables......................................................................................... 54Compatible Devices................................................................. 54Fixed Installation Kit ................................................................... 55MAN-MACHINE INTERFACE (MMI) OVERVIEW__________________56PIN Code entry................................................................................. 56Personalization.................................................................................. 56Pointing.............................................................................................. 56Main Display ..................................................................................... 56Configurability .................................................................................. 56Multiple Users .................................................................................... 58Software Download/Upgrade....................................................... 58Connecting Terminal to PC and Other Devices ......................... 59BGAN SERVICES ________________________________________60Voice Telephony Services............................................................... 60Supplementary Services ................................................................. 60Messaging Services.......................................................................... 64Short Message Service (SMS) via MMI.................................... 64Data Services.................................................................................... 64
viii BGAN Terminal User's GuideDefault Connections ................................................................ 64Dedicated Streaming Connections ....................................... 65ISDN Data ................................................................................... 67SERVICE FEATURES________________________________________68Automatic Mode ............................................................................. 68Auto “On” Mode....................................................................... 68LED On/Off Mode...................................................................... 68Antenna Pointing Bypass ......................................................... 69Automatic Context Activation................................................ 69Phonebook ....................................................................................... 69Emergency Calls .............................................................................. 69Personalization Services .................................................................. 71LAN Access Point Setup.................................................................. 72PDP Contexts – Primary and Secondary................................ 72IP Addressing.............................................................................. 73Firewall and DMZ Host .............................................................. 73Multiple User Scenarios.................................................................... 74Managing Contacts........................................................................ 75TCP PEP SOFTWARE.......................................................................... 76Exit, Reset And Restart Features..................................................... 76Exiting LaunchPad..................................................................... 76Resetting the Terminal .............................................................. 77Restarting the Terminal ............................................................. 78GETTING HELP.................................................................................... 78Time Zone Customization................................................................ 78BGAN User Profile Maker................................................................. 80Security .............................................................................................. 80Software Upgrade ........................................................................... 80Log Files ............................................................................................. 80Turning Logging On and Off.................................................... 81Emailing Log Files....................................................................... 84
BGAN Terminal User's Guide ixPrinting Log Files......................................................................... 86Saving Log Files to Disk ............................................................. 87Deleting or Clearing Log Files.................................................. 88POWER-ON SELF-TEST_____________________________________90Satellite Terminal Boot Behavior .................................................... 90Software Initialization....................................................................... 92Digital Signal Processing (DSP) Download ................................... 92Parameter Access ........................................................................... 92SIM Access ........................................................................................ 92TROUBLESHOOTING _______________________________________93TECHNOLOGY OVERVIEWS _________________________________93TECHNICAL SPECIFICATIONS ________________________________94DECLARATION OF CONFORMITY _____________________________95EU WEEE (Waste Electrical and Electronic Equipment) directives96GLOSSARY OF TERMS _____________________________________97ERROR CODES _________________________________________101
BGAN Terminal User's Guide 1INTRODUCTIONThe Hughes Network System (HNS) 9201 Broadband Satellite Terminaland Wi-Fi Access Point is your gateway to global communication.The 9201 allows you to simultaneously send and receive IP packetand circuit-switched data via Universal Serial Bus (USB), Ethernet,Integrated Services Digital Network (ISDN), and Wi-Fi interfaces overthe Inmarsat BGAN satellite network. The unit offers you the followingfeatures and benefits: 432 kbps IP data (transmit and receive) Speech (4Kbps) ISDN voice (3.1KHz audio) ISDN data (64kbps) Wi-Fi access point Multi-user capability for sharing a single unit Selectable Quality-of-Service (QoS) Full IP compatibility for Email, file transfer (FTP), browsing, VPN,etc. Cost-effective “always-on” access – charges only for datasent and received UMTS IP-based services Wi-Fi, FCC, UL, CE, and GMPCS certified Subscriber Identification Module (SIM) card security LED indicators and audio pointing aids for obtaining anInmarsat satellite signal GPS status lightThe unit is easy to install and connects in minutes. It is built for use infixed, semi-fixed, and portable environments. The rugged designallows the unit to be installed outside in extreme weather conditionsfor extended periods of time, and the small size and weight lets youeasily move it from site to site.
2BGAN Terminal User's GuideIn this document, the following names and abbreviations are usedto identify the Satellite Terminal, your computer, and the linkedSatellite Terminal and computer:Term DefinitionTerminal Satellite TerminalTE Terminal Equipment (your computer)UT User Terminal Station (Terminal + TE)MMI Man-Machine Interface on the TECOVERAGEThe coverage map shows the globally-available satellite coverage.You are able to access multiple satellites around the world. TheBGAN Radio Access Network (RAN) includes the BGAN RadioNetwork Controller (RNC) and BGAN RF Subsystem. It handles allradio-related aspects of the BGAN ground system networkinfrastructure. The RF subsystem provides communication to andfrom the User Equipment community via the Inmarsat 4 satellite
BGAN Terminal User's Guide 3constellation. The RNC interfaces to the Core Network (CN) forswitching and routing calls and data connections to and from theexternal networks.
4BGAN Terminal User's GuideCONTENTSWhen you unpack the Satellite Terminal package, you will find thesestandard components: BGAN 9201 Broadband Satellite Terminal and Wi-Fi AccessPoint Rechargeable lithium ion battery pack AC Mains Power Adapter and cable (100 – 240 VAC) USB cable Ethernet cable ISDN cable User Guide (this document) Installation CDThese are optional accessories you may choose to include in thepackage: Extra standard lithium ion battery pack Extended lithium ion battery pack Standard AC Mains power adapter (100 – 240 VAC) Fixed installation kit Vehicular Power Adapter
BGAN Terminal User's Guide 5Your Service Provider will supply a Subscriber Identification Module(SIM) and Satellite Terminal configuration instructions – you will needthese to access the network.
6BGAN Terminal User's GuideMINIMUM SYSTEMREQUIREMENTSThese are the minimum computer system requirements for successfulinterface with the Satellite Terminal: CD-ROM (for installation CD) Internet Browser: Microsoft Internet Explorer version 5.5 orlater; Netscape Communicator version 7.0 or later (Java mustbe active). PC Support for at least one of these interfaces – USB, Ethernet,ISDN or WiFi. Intel Pentium III CPU, or equivalent. 100 MB of free hard disk space. 128 MB of RAM.
BGAN Terminal User's Guide 7SOFTWARE INSTALLATIONSUPPORTED OPERATING SYSTEMSThe Satellite Terminal supports the following Laptop/PC operatingsystems: Microsoft Windows® XP Linux Red Hat 9 - KDE 3.1.10 (Kernel Version 20.4.20-8) Mac 10.x Mac 9.2 (Classic);NoteYou must disconnect any existing LAN connections on your PCbefore proceeding with installation. This avoids any conflictwith the network configuration that you are setting up for theSatellite Terminal.You must verify that the proxy server settings in your browserare disabled. For Microsoft Internet Explorer, select Tools /Internet Options / Connections / LAN Settings and uncheck thebox labeled ‘Use a proxy server for your LAN’. For Netscape,go to Advanced Preferences and select ‘Direct connection tothe Internet’. When complete please close your browser. DONOT FORGET YOU MAY NEED TO RECHECK THIS BOX ON RETURNTO YOUR OTHER INTERNET CONNECTION.INSTALLATION CD AND INSTALLATION WIZARDInsert the installation CD into your computer’s CD-ROM drive toinitiate the software installation. If the Installation Wizard, theprogram which guides you through the installation process, does notautomatically begin, use your Windows® Explorer utility or Mac OS XFinder utility to find setup.exe on the installation CD; then, double-click that program to start the Installation Wizard. Follow the steps inthe Installation Wizard[GLC1].
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BGAN Terminal User's Guide 9QUICK START USER GUIDE
10 BGAN Terminal User's GuideFIRST TIME SETUPPORTABLE SETUPUSIM/SIMYour Service Provider will supply you with a Subscriber IdentificationModule (SIM). The SIM is either a Universal MobileTelecommunications System (UMTS) Subscriber Identification Module(USIM) or a Global System for Mobile (GSM) SIM.A USIM/SIM is a card commonly used in a GSM phone. The cardholds a microchip that stores information and encrypts voice anddata transmissions, making it close to impossible to listen in on calls.The SIM card also stores data that identifies the caller to the networkservice provider.Installation Instructions1. Position the MT so that the Satellite Terminal battery door isfacing you.2. Open the battery door. If you have already installed the battery,release and then remove it.
BGAN Terminal User's Guide 113. Push the button on the left-hand side of the USIM/SIM cardholder. This releases the holder from its slot.4. Install the USIM/SIM card in the card holder with the gold shieldfacing up. Snap the card into place in the holder.5. With the card in place, orient the holder with the card’s goldshield facing down. Place the holder back in its slot in the MT.
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BGAN Terminal User's Guide 136. Put the battery into its slot (positioned as shown below) in the MTand lock it in place. Then close and lock the battery door.When you start the MMI application on your computer (TE) andconnect to the Terminal, the Terminal will query the current USIM/SIMcard to see if the Personal Identification Number (PIN) is enabled. Ifthe PIN is enabled, the MMI displays a PIN window and requires youto enter a valid SIM PIN before service is enabled. If the SIM PIN isdisabled then the MMI bypasses this display.POWERBattery ChargingBattery charging can take place as long as the following conditionsare satisfied: The Satellite Terminal is connected to an external powersource. The battery is less than fully charged.
14 BGAN Terminal User's Guide The temperature of the battery is within 0 to 45 degrees C. The battery has not been found by software to be defective.The Satellite Terminal contains battery charging circuitry that willautomatically charge the battery whenever the Terminal is pluggedinto DC power. Insert the battery as shown in the previous section. Batteryinstallation should be coordinated with USIM/SIM installation(see USIM/SIM installation instructions previously detailed in thissection). Plug in the Power Cable and charge the battery for threehours.;NoteYou can run the User Terminal Station (UT) while thebattery is charging.
BGAN Terminal User's Guide 15AC/DC AdapterThe AC Mains power adapter (HNS P/N 3003727-0002) is for indooruse only. It has an indoor operating temperature range of -10ºC to+55ºC and provides an output voltage of 20 VDC.1. Remove the power adapter from the Satellite Terminal box.2. Insert the power adapter output connector to the DC PowerInput Jack on the back of the Terminal. Insert the plug end intoany AC outlet between 100 and 240 VAC.
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BGAN Terminal User's Guide 17TERMINAL STAND POSITIONINGThe positioning of the Satellite Terminal stand at an appropriateangle is very important as a prerequisite for getting a fix on thesatellite. The Terminal elements used in this process are the knobs,protractor, and compass.1. Place the Satellite Terminal on a flat table. Locate the knobs onone end of the unit. Loosen the knobs by turning them counter-clockwise.2. To prepare to lift the Terminal, place a finger in the lower righthand corner of the unit and place your other hand in the middleof the unit.3. Pull out the front stabilizer. Lay the Terminal back on the table.
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BGAN Terminal User's Guide 194. Lift up the Terminal while referring to the protractor on the right-hand side. The protractor gives you the angle at which the unit ispositioned. Note that an angle of zero to 45 degrees is displayedon the inside portion of the protractor, while a 46 to 90 degreeangle is displayed on the outside portion. The desirable angle isbetween 15 and 30 degrees.5. After you have positioned the Terminal at the desired angle,tighten the knobs by turning them clockwise. Tighten them sothat they are firm and hold the angle but are still movable incase further adjustments are needed.
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BGAN Terminal User's Guide 216. You can now view the compass to prepare for pointing theantenna. Refer to the Antenna Pointing section for furtherinstructions.
22 BGAN Terminal User's GuideCONNECTING SATELLITE TERMINAL TO TERMINAL EQUIPMENT (TE)INTERFACE CONNECTION PROCEDURES1. Choose one of the following interface options to connect yourTE to the Satellite Terminal: USB Ethernet Integrated Services Digital Network (ISDN) Wi-Fi2. Proceed by following the appropriate set of instructions detailedbelow for the interface you have chosen.;There is no need to check the active interface. Allinterfaces can be used simultaneously to
BGAN Terminal User's Guide 23Note accommodate multiple users.USBConnect the USB cable to your computer’s USB serial port, and insertthe other end of the connector into the Terminal’s USB port.3. At the Terminal connection point, slide the cable through therubber door slot in order to secure and protect the connection.;NoteWhen plugging in the USB cable for the first time, you willsee Windows installing a new driver for the device.
24 BGAN Terminal User's GuideETHERNET1. Connect the Ethernet cable to your computer’s Ethernet port,and insert the other end of the connector into the Terminal’sEthernet port.2. At the Terminal connection point, slide the cable through therubber door slot in order to secure and protect the connection.
BGAN Terminal User's Guide 25ISDN1. Connect the ISDN cable (use the provided Ethernet cable – it isa dual-use cable for both Ethernet and ISDN) to your computer’sor phone’s ISDN port, and insert the other end of the connectorinto the Terminal’s ISDN port.2. At the Terminal connection point, slide the cable through therubber door slot in order to secure and protect the connection. WI-FIWhen the Satellite Terminal is turned on, note that the Wi-Fi LED isgreen when the Wireless LAN is connected and active.
26 BGAN Terminal User's GuideOBTAINING GPS FIXYour Satellite Terminal contains an integrated Global PositioningSystem (GPS) receiver that is used to provide location information tothe BGAN system. GPS location information is required for systemaccess and the reception of a new GPS location is attemptedautomatically every time the Terminal is powered up.The GPS antenna is located in the main Antenna. For optimum GPSsignal reception, make sure the Terminal is placed in a horizontalposition pointed towards the satellite. Since GPS receivers must“see” a large part of the sky without obstructions from buildings,mountains or trees, it is necessary to take your Satellite Terminal outto a clear space to obtain a new GPS location. It may be possible toobtain a new GPS location in a less favorable circumstance, but thetime to completion may be longer.Once the GPS position is updated, the Satellite Terminal“remembers” your location so the unit can be relocated to a moreconvenient working area, such as inside a building by a windowfacing the satellite.GENERAL INSTRUCTIONS1. Take the Satellite Terminal outside and lay it down flat. Verify thatthe unit has an open view of the sky to get a GPS fix.2. Power up the Terminal. The GPS LED will start to flash green unlessa GPS hardware failure is detected.3. Monitor either the MMI GPS indicator or the Terminal’s GPS LEDfor the quality of the GPS fix.
BGAN Terminal User's Guide 27GETTING THE GPS FIX USING THE LEDThe following is the progression of the GPS LED display as you try toobtain the GPS fix: Getting a fix: The LED flashing green (½ duty cycle, 1 secondperiod) indicates a 3D GPS fix has not been made since theunit was powered on. The current fix may be acceptable inwhich case the Satellite Terminal may register but the LED willcontinue to flash indicating the MT is still trying to get a 3D fix. Needs a fix: The LED changes to flashing red (½ duty cycle, 1second period) indicating that the GPS fix was rejected bynetwork or the system determined that a new or moreaccurate fix is needed based on the broadcast GPS PolicyInfo. Got a fix: The LED changes to solid green when a new 3D GPSfix is obtained. The LED will remain on until the unit registerswith the network and the fix is accepted. (Note that once thefix is obtained, the GPS unit will be turned off unless it is stillgetting almanac data.) Complete: The LED turns off when the unit successfullyregisters with the network and the GPS unit has been turnedoff either because a 3D fix was obtained, or the GPS unittimed out. GPS Failure: The LED will be solid red if the Terminal detects ahardware fault with the GPS module.USING THE MMIHere is how to use the MMI to obtain the GPS fix[GLC5].To be provided by Inmarsat.
28 BGAN Terminal User's GuideANTENNA POINTING;NoteDo not stand in front of the AntennaThe Satellite Terminal emits radio frequency energy whenin the transmit mode. To avoid injury, do not place heador other body parts in front of the antenna when system isoperational.Establishing a new connection requires the careful orientation of theSatellite Terminal towards the BGAN Satellite. The more precise thisalignment, the faster your data will be able to travel over thenetwork.The goal of pointing is to maximize the received signal. The Terminalprovides you with information on the received signal via the audiopointing aid and LEDs on the unit and the MMI application on yourcomputer. These displays work simultaneously, and the user can useeither of them. The MMI can also provide azimuth and elevationinformation for use with the compass and protractor integrated onthe MT.Pointing Using LEDs and Audio Indicator1. Manipulate the angle and position of the Satellite Terminal bychecking the compass and the protractor angle. The optimumcompass position is S -> SE.
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30 BGAN Terminal User's Guide2. Note the Pointing LEDs as you adjust the unit to acquire a signal.3. Below is a summary table outlining the progressive behavior ofthe LEDs (going right to left) as you try to acquire a satellite signalduring Pointing. The optimum signal is 58dB and above.No Signal|||||||||||Best Signal
BGAN Terminal User's Guide 314. If the Audio buzzer is on, the tones act like those of a Geigercounter: a long time between tones if the signal is weak and afaster rate of tones as the signal is acquired.;NoteThe audio buzzer will always default to off when the unitpowers on. When the unit is In pointing mode, pressingthe Audio button located in the front of the terminalturns the buzzer on. Pressing it again turns the buzzer off.Once pointing is exited, the buzzer will turn off. If theAudio button is pressed when the unit is not in pointingmode, it will have no effect.POINTING USING THE MMI[GLC6]To be provided by Inmarsat.
32 BGAN Terminal User's GuideCONNECTING TO THE NETWORKEstablishing a connection with the network requires the carefulorientation of the BGAN Terminal towards the Satellite, a processcalled pointing. The more precise the pointing, the faster your datacan travel over the network. When pointing is complete, you canregister the Terminal with the BGAN network.To register with the network:1. Use the LaunchPad Pointing Wizard to step through the processof pointing your Terminal, and register with the network. Followthe on-screen instructions for details.2. When you are registered with the network, the LaunchPadwindow displays, containing the following: Launch Bar − click on any icon to display the associated tab,where you can perform LaunchPad functions. The Launch Bar options include:− Data Connections − connecting to the Internet to browseWeb sites and send and receive emails, and also usingadvanced applications such as video and FTP. Refer toAbout Data for details.− Text Message Options − sending and receiving textmessages. Refer to About Text for details.− Phone Options − monitoring call records. Refer to AboutPhone for details.− Usage information − providing data usage and callduration information. Refer to Monitoring Usage fordetails.− Services information − listing Service Provider supportoptions. Refer to Using Services for details.
BGAN Terminal User's Guide 33− Support information − listing LaunchPad help and ServiceProvider contact details. Refer to Using Support fordetails.
34 BGAN Terminal User's Guide Registration status – displays the connection date and time,location information and other registration information, asshown below: Connected to status, Terminal Status and Signal strength – allshown on the status bar, as shown below: Launch Bar − click on any icon to display the associated tab,where you can perform LaunchPad functions.− Refer to Monitoring Alarm Status for details on theConnected to information.− Refer to Monitoring Terminal Status for details on theStatus information.− Refer to Monitoring Signal Strength for details on theSignal strength information.Inmarsat recommends that you use LaunchPad’s Pointing Wizard topoint your Terminal to the satellite. You can also point your Terminalusing the Terminal’s indicator lights and audio indicator. To do this,refer to the following section.
BGAN Terminal User's Guide 35USING THE TERMINAL TO REGISTER WITH THE NETWORKWARNING: Do not stand in front of the antenna. The BGAN Terminalemits radio frequency energy when in transmit mode. To avoidinjury, do not place head or other body parts in front of the antennawhen system is operational.You can point the Terminal using the indicator lights on the Terminal,and using the audio buzzer.USING THE INDICATOR LIGHTSTo point the antenna using the Terminal indicator lights:1. Set the angle and position of the BGAN Terminal using thecompass and the graduated scale.2. Monitor the Pointing indicator lights as you adjust the azimuthand elevation. The following is a summary table outlining theprogressive behavior of the indicator lights (going right to left) asyou try to acquire a satellite signal during pointing.USING THE AUDIO BUZZERYou can also monitor the signal strength using the audio buzzer. Bydefault the audio buzzer is switched off. To use the buzzer when theTerminal is in pointing mode:1. Press the audio button on turn the buzzer on.2. Monitor the signal strength using the buzzer. The shorter theinterval between tones, the stronger the signal.3. When you register with the network, the buzzer turns offautomatically.Note: If the audio button is pressed when the unit is not inpointing mode, it will have no effect.Once the terminal has been pointed to the satellite using the MMI,the indicator lights or the buzzer, then a suitable handset needs tobe connected to the terminal for voice calls to be made. Any ISDN
36 BGAN Terminal User's Guidehandset can be used by connecting it to the ISDN port, using thesupplied ISDN cable. Alternatively, analog handsets can be usedwith a suitable ISDN Terminal Adaptor. To ensure that calls can alsobe made to the terminal’s handset, ensure that the ISDN handset, orthe ISDN Terminal Adaptor, is programmed with an MSN of 1. Theinstruction manual supplied with this equipment will describe how todo this.Data Session[GLC7]
BGAN Terminal User's Guide 37FIXED/SEMI-FIXED INSTALLATIONThe satellite terminal can be mounted to a pole or flat surface (suchas a wall our roof) using the Fixed Installation Accessory Kit. This kitincludes all the installation brackets, mounting hardware, tools andinstructions to complete the installation, including mounting theterminal so that it is always correctly pointed at the satellite. Theterminal can then be left alone for an extended period of timewithout having to be re-pointed or set-up. The Fixed InstallationAccessory Kit can be re-used to install the terminal is differentlocations.When mounted in a location where access to the terminal may notbe straightforward (for example, mounted high on a wall), you maywant the terminal to recover automatically after a power outage.To permit this, the following automatic mode settings arerecommended (see the Automatic Mode section for more details): Auto “on” mode is enabled LED off mode is enabled Antenna pointing bypass is enabled Automatic context activation is enabled SIM PIN entry is disabledIn addition, it is recommended that the battery be removed toprevent it being damaged at extreme temperatures.
38 BGAN Terminal User's GuideTERMINAL OVERVIEWSIZE AND WEIGHTThe Satellite Terminal is 27.5 cm x 34.5 cm x 5.0 cm. Its weight is 2.5kg (including the battery).The small size and weight allows you to easily move it from site tosite, and it can be connected at a new site in minutes.TERMINAL INTERFACES AVAILABLEINTERFACE OVERVIEW AND DEFAULTSThe Satellite Terminal includes four interfaces for connecting to yourcomputer. Ethernet USB ISDN (for voice and data) Wi-Fi (IEEE 802.11)By default the ISDN, USB and Ethernet interfaces are active when theunit is turned on. The 802.11 Wireless LAN (Wi-Fi) interface is disabledby factory default, but by using the MMI you can configure the Wi-Fito be on at startup.When the Terminal is connected to a DC power source, such asmains, the ISDN interface remains on at all times. When running fromthe battery, the ISDN interface will turn off 5 minutes after pointing iscompleted if no ISDN device is connected. You can re-enable theISDN interface from the MMI if you subsequently need to connect anISDN device. This saves power and maximizes operating timesbecause the power sourcing circuitry draws significant current evenif no device is connected. If an ISDN device is connected at powerup and then disconnected before the timer expires, the ISDN portwill power off.
BGAN Terminal User's Guide 39You can configure the Wi-Fi interface to be on, off or auto-detect forT minutes. It behaves the same on DC power and battery, sinceturning off is for security as well as power savings. After time T, theWLAN interface can be reactivated by changing the interface to“On” in the MMI.
40 BGAN Terminal User's GuideThe following table summarizes the interface on/off behavior duringbattery and DC Power operation.Interface Battery Operation DC PowerOperationUSB On OnEthernet On OnISDN On.Note: After 5minutes if no ISDNdevice detected,turn off.OnOff(default)Off OffOnceEnabledOn OnWi-FiConfigurationOptionsAuto(time T)Default5 mins.On.Note: After Tminutes if no WLANdevice detected,turn off.On.Note: After Tminutes if noWLAN devicedetected, turnoff.
BGAN Terminal User's Guide 41ESTABLISHING COMPUTER <-> SATELLITE TERMINAL COMMUNICATIONSETHERNETEthernet communications are established by connecting yourcomputer Ethernet LAN port directly to the Satellite Terminal LANport via the supplied Ethernet cable and monitoring the MMI for theconnection.USBUSB communications are established by connecting your computerUSB port directly to the Satellite Terminal LAN port via the suppliedUSB cable and monitoring the MMI for the connection.ISDNISDN communications are established by connecting your computerISDN port directly to the Satellite Terminal LAN port via the suppliedISDN cable (same as the Ethernet cable) and monitoring the MMI forthe connection.With the ISDN interface you can make voice or data calls and canperform limited MMI functions. Only one terminal at a time maymake a call since only one B channel is supported per Terminal inthe BGAN system. However, up to four ISDN phones may be utilizedwith the one ISDN connection. Note that this limit is imposed by thecurrent limit function in order to protect Ethernet devices in casethey are accidentally connected to the ISDN port.WI-FIThe Wi-Fi function is used in access point mode. You can use theMMI to configure (at least) the following parameters: Wireless LAN interface on/off. The default is off. Network name. The default is “BGAN” but the user canchange it. Channel number. This controls the channel number (1-14)used by the access point. Depending on the country onlycertain subsets of these channels may be used (4 options:
42 BGAN Terminal User's GuideFCC, ETSI, France or Japan). Channel 11 is common to almostall regulatory options and so it is used as the default. EncryptionUp to ten Wi-Fi users can utilize the Satellite Terminal simultaneously.However, for added security you can invoke a single user option inthe MMI, ensuring that no one else can use Wi-Fi while you areconnected. Monitor the MMI for the connection.
BGAN Terminal User's Guide 43TERMINAL FEATURESUSIM/SIM CARDThe USIM contains an identity that unambiguously identifies asubscriber. The USIM provides storage for subscription and subscriberrelated information.The User-to-USIM authentication feature restricts access to the USIMuntil the USIM has authenticated the user. Thus, access to the USIMcan be restricted to an authorized user or number of users. Your USIMPersonal Identification Number (PIN) is stored securely in the USIM.The entry of a correct PIN opens access to the USIM.The USIM-Terminal Link authentication feature ensures that access toa terminal or other user equipment can be restricted to anauthorized USIM. The USIM and the terminal share a code storedsecurely in the USIM and the terminal. If a USIM fails to prove itsknowledge of the code, it is denied access to the terminal.If the USIM is removed during operation, the terminal will deactivateany active PDP contexts, detach from the network, and enter a "NOSIM" operational mode. If the USIM is reinserted while the MT is still on,the MT must be restarted to detect the new or replaced USIM.
44 BGAN Terminal User's GuideBATTERYHughes Network Systems Part Number 300-3702-0001The standard battery is a rechargeable lithium ion battery pack. Anoptional extended lithium ion battery pack (same form factor) is alsoavailable for purchase.Battery charging can take place as long as the following conditionsare satisfied: The Satellite Terminal is connected to an external powersource. The battery is less than fully charged. The temperature of the battery is within 0 to 45 degrees C. The battery has not been found by software to be defective.The Satellite Terminal contains battery charging circuitry that willautomatically charge the battery whenever the unit is plugged intoDC power.BUTTONSThe Satellite Terminal has two buttons:
BGAN Terminal User's Guide 45 The Power button is used for turning the unit on or off. A“long” press of the button when the unit is off turns it on, anda long press of the button when the unit is on turns it off. The Audio button is used for switching the audio tones on andoff. These tones are useful during pointing mode (seedescription later in the Guide). A “short” press of the buttonaccomplishes this.INDICATOR LIGHTS (LEDS) AND AUDIO BUZZERThe LEDs and Audio Buzzer serve as indicators for the status of theSatellite Terminal. The figures below illustrate where the LEDs arelocated on the MT and the functions of each.POWER LEDThe Power LED indicates power status.Light Status
46 BGAN Terminal User's GuideOff Terminal is turned off.Green Terminal is powered on.FlashingRedFault detected.FlashingGreenOperating on battery power. Also when Power button ispressed to turn unit off and it is being powered down.
BGAN Terminal User's Guide 47BATTERY LEDThe Battery LED indicates battery status. The indicators are differentwhen the Terminal is on DC power as opposed to on battery power.Light DC Power -- StatusOff No battery.Green Battery fully charged.FlashingGreenBattery charging.FlashingRedBattery Fault – not chargingLight Battery Power -- StatusOff Unit is off.Green Terminal on, in pointing mode.FlashingGreenTerminal on, pointing completed.FlashingRed(fast)Terminal on, battery low (Power LED is green)FlashingRed(slow)Terminal on, battery fault detected (Power LED is alsoflashing red)
48 BGAN Terminal User's Guide
BGAN Terminal User's Guide 49POINTING LEDSThese six, two-color LEDs have significance for two events: SystemPower-Up/Boot-Up and Antenna Pointing.Initially, all LEDs are off. On power on, the power LED turns green. Asthe Satellite Terminal progresses through the boot sequence,pointing LEDs 2 through 6 (right to left progression) turn green.If the boot completes successfully, the LEDs turn off and resume theirnormal function.These LEDs also indicate the signal quality during antenna pointing.The LEDs are intended only as a guide for accuracy – the audiotones or MMI application must be used for full accuracy (see theAntenna Pointing section in the First Time Setup chapter). During theTerminal power-up and boot, the six pointing LEDs on the unitindicate boot progress. Upon successful boot-up, the LEDs switch toindicate antenna pointing status or turn off if pointing is bypassed.The first (rightmost) pointing LED is not used during this process toavoid confusion with pointing displays.WIRELESS LAN LED
50 BGAN Terminal User's Guide This LED is not lit during Power-Up or if the Wireless LAN card isturned off. It is green if Wireless LAN is on and Wireless Encryption Protocol(WEP) is enabled (encryption). It is red if Wireless LAN is on and WEP is disabled. If Wireless LAN is enabled and the MT is operating off batterypower, the LED flashes at 1/8 duty cycle 1-second period tosave power, after the unit exits pointing.GPS LEDThe GPS unit in the Satellite Terminal will attempt to get a 3D fix eachtime the unit powers up. The GPS LED indicates the state of the GPSfix. See Obtaining a GPS Fix section.AUDIO BUZZERAn audio buzzer is used to indicate the signal quality during antennapointing. If the Audio buzzer is on, the tones act like those of aGeiger counter: a long time between tones if the signal is weak anda faster rate of tones as the signal is acquired.The buzzer will always default to off when the unit powers on.Pressing the Audio button in pointing mode turns the buzzer on.Pressing it again turns the buzzer off. Once you exit pointing, thebuzzer will turn off. If the Audio button is pressed when the unit is notin pointing mode, it will have no effect.
BGAN Terminal User's Guide 51COMPASSReference the compass during the Antenna Pointing process to getthe correct Compass Direction needed for the antenna. During thisprocess, the MMI instructs you in which direction to point theantenna.;NoteThe compass can be affected when close to magneticfields or metallic objects.SOLAR PANEL COMPATIBILITYThe terminal is compatible with solar panels. The easiest way tointerface to a solar panel is through the HNS supplied DC PowerAdapter (HNS P/N 3004065-0001). The output of the DC poweradapter is plugged into the terminal, with the input (cigarette lighteradaptor) connected to the output of the solar panel.The terminal has been tested to work with the following solar panels: IDG T-60 (3 panels) form IDG Europe (60W max, 3.3A at maxpower) SunCatcher F0001 (2 panels) from Powerline ElectronicsAccessories (14.5W max)
52 BGAN Terminal User's GuideTERMINAL ACCESSORIESTerminal accessories include: DC Power Adapter Extended Battery AC Mains Power Adapter (w/30mm Cable) Cables Compatible Devices Fixed Installation KitEach is described in this section.DC POWER ADAPTER[GLC10]Solar Panel, etc.
BGAN Terminal User's Guide 53EXTENDED BATTERYThe Extended lithium ion battery pack (HNS P/N 300-3702-0002) canbe purchased through Hughes Network Systems. The Extendedbattery pack has the same form factor as the standard batterypack, with 33% more capacity.AC MAINS POWER ADAPTER (W/30MM CABLE)AC Mains power adapter (HNS P/N 300-3727-0001) is for indoor useonly. It has an indoor operating temperature range of 0ºC to +40ºCand provides an output voltage of 20 VDC.When the Satellite Terminal is first connected to AC Mains power, theunit powers on immediately. Note that when the Terminal isattached to AC Mains power, the unit still supports battery chargingwhile it is turned off.
54 BGAN Terminal User's GuideCABLESThe Satellite Terminal package comes with a USB cable and cablesthat serve both Ethernet and ISDN connections. USB cable (HNS P/N 300-3027-0001) Ethernet/ISDN 10 meter cable (HNS P/N 300-3692-0001)When the Terminal is connected to a PC or laptop it uses a regularEthernet cable. If the Terminal is connected to a LAN hub, a"switchover" LAN cable is required.COMPATIBLE DEVICESThe terminal has been successfully tested with the followingcommercial ISDN handsets: ASCOM Eurit 33 plus SwissVoice Eurit 25 ISDN handset supplied with the NERA BGAN terminal Siemens Gigaset SX255
BGAN Terminal User's Guide 55FIXED INSTALLATION KITThe following items are found in the fixed installation kit. Note thatyou are responsible for mounting the hardware at a fixed site. Fixed Mount Screws (Theft-Proof)Photo of screws here. 30-Meter Cord for AC Mains Ethernet/ISDN 30 meter cable (HNS P/N 300-3692-0002)
56 BGAN Terminal User's GuideMAN-MACHINE INTERFACE(MMI) OVERVIEWThe BGAN Man-Machine Interface (MMI) allows you to view andmanage Satellite IP Modem operations and status via a user-friendlyset of tools installed on your computer.PIN CODE ENTRYWhen the MMI application is started and connects to the SatelliteModem, the modem queries the current SIM card to see if the SIMPIN is enabled. If the SIM PIN is enabled, the MMI displays a SIM PINwindow and requires you to enter a valid SIM PIN before service isenabled. If the SIM PIN is disabled then the MMI will bypass thisdisplay.PERSONALIZATIONAfter the PIN check, if Personalization is enabled and any checks fail,the MMI displays the Security window and requires you to enter avalid depersonalization code before access to further functions isallowed. If all Personalization checks pass, the modem will bypassthe Security window.POINTINGAfter the PIN and Personalization checks, the pointing screen isdisplayed. Once you have completed pointing, click the Connectbutton to exit pointing and connect to the network.MAIN DISPLAYOnce all the initial checks have been completed, the main MMIpage is displayed, showing progress towards acquiring the network.CONFIGURABILITYUse the MMI application to make all configuration changes on theSatellite IP modem.
BGAN Terminal User's Guide 57
58 BGAN Terminal User's GuideMULTIPLE USERSUp to 10 users attached to the LAN Access Point interfaces(Ethernet, USB and Wireless LAN) can access the MMI at the sametime. Each user establishes a TCP connection to the Satellite IPmodem.In a multi-user scenario, it is advisable to have one user do all MTconfiguration changes to avoid confusion; other users could use anMMI profile that prevents configuration changes.SOFTWARE DOWNLOAD/UPGRADEUpgrading MT software is a two-phase process controlled by an“Upgrader” function in the MMI. The Upgrader is accessed from adrop down menu on the MMI applicationIn the first phase, the software is downloaded from a commonNetwork location (i.e., an Internet HTTP/FTP server) to your computer.The computer may utilize the BGAN network or any other accessiblenetwork to obtain the new software image.In the second phase, the Upgrader copies the current softwareimage from your computer, stores it in the modem, and then installsit on the modem. If the upgrade fails, the old software is availableon your computer and can be re-downloaded to the modem.
BGAN Terminal User's Guide 59CONNECTING TERMINAL TO PC AND OTHER DEVICESThe MT provides a Wi-Fi interface to any terminal which operates inthe same frequency band. When the MT is operating on main power, the Wi-Fi interfacewill always be activated. When the MT is operating on battery, the Wi-Fi interface willbe turned off after five minutes of inactivity.The Wi-Fi interface is configurable via the MMI, as follows:Parameter Description Default AT-CommandWireless access Turn on/off Wi-Fi InterfaceDisabled (0) AT_INISNetwork Name(SSID) Sets the SSID BGAN AT_IHWLANRegion Region ofOperationRest of theworld (2) AT_IHWLANChannelWirelessChannel ofOperation11AT_IHWLANWEP Security Turn on/offWEP SecurityOff (0) AT_IHWLANWEP Keys [1-4]Four 26character WEPKeysNoneAT_IHWLANKey Selection Selects theWEP Key0The MT does not provide MAC Filtering as a security option.
60 BGAN Terminal User's GuideBGAN SERVICESVOICE TELEPHONY SERVICESYou can make and receive voice calls using the BGAN Satellite IPTerminal. To do this, you have to connect a phone handset. You canuse two general types of phone handsets; either an ISDN handset, ora 2-wire analog handset with an ISDN terminal adaptor (see page12 for details of how to connect these devices).Before you can use your handset for voice services, you have toprogram its MSN (mobile subscriber number) to 1. This identifies thehandset to the BGAN Satellite IP Terminal. The handset’s instructionmanual will explain how to do this. Note: you can make emergencycalls without the correct MSN programmed into the handset.SUPPLEMENTARY SERVICESYou can also access supplementary services via the handset. Theservices are controlled by key-presses on the phone handset. Thekey-presses consist of the following format:A one or two digit activation codeA two or three digit service codeOptional parameters preceded by a * keypressThe following tables show the key-presses for each supplementaryservice.Key-press Activation Code** Registration*Activation
BGAN Terminal User's Guide 61#Deactivation*# Interrogation## Erasure
62 BGAN Terminal User's GuideServiceCode Supplementary Service Key-press30 CLIP – Called Line IdentificationPresentationnone31 CLIR – Called Line IdentificationRestrictionnone76 COLP – Connected LineIdentification Presentationnone77 COLR – Connected LineIdentification Restrictionnone21 CFU – Call ForwardingUnconditional*DN*BS67 CFB – Call Forwarding on MobileBusy*DN*BS61 CFNRy – Call Forwarding onMobile No Reply*DN*BS*T62 CFNRc – Call Forwarding onMobile Not Reachable*DN*BS43 WAIT – Call Waiting *BS33 BAOC – Call Barring, AllOutgoing Calls*PW*BS331 BAOIC – Call Barring, AllOutgoing International Calls*PW*BS332 BAOICexHC – Call Barring, AllOutgoing International Callsexcept Home Country*PW*BS35 BAIC – Call Barring, All Incoming *PW*BS
BGAN Terminal User's Guide 63ServiceCode Supplementary Service Key-pressCalls351 BAICroam – Call Barring, AllIncoming Calls when Roamingoutside Home Country*PW*BS96 ECT – Explicit Call TransferParameter Description*DN Directory Number*BS Basic Service*T Timeout (5-30seconds)*PW PasswordExample:If you want to Call Forward all incoming calls to a number(00018584529550 in this example), you must activate the CallForwarding, Unconditional supplementary service. Key-presses *21*DN*BS# Key-presses *21*00018584529550*#If you want to cancel Call Forwarding, you must deactivate thissupplementary service. Key-presses #21*DN*BS# Key-presses #21**#
64 BGAN Terminal User's GuideMESSAGING SERVICESSHORT MESSAGE SERVICE (SMS) VIA MMIThe BGAN Satellite IP Modem supports Short Message Service (SMS)capabilities. The Short Message Service handles point-to-pointmessages and comprises two basic services: SM MT (Short Message Mobile Terminated) SM MO (Short Message Mobile Originated).The text messages to be transferred by SM MT or SM MO can containup to 140 octets. The number of bytes actually transmitted within anSMS message is dependent on the message size.;NoteSMS Messages can be read, edited, created, and sentvia the SMS Application in the MMI. You cannot accessSMS from an ISDN Handset or any other ISDN equipment.DATA SERVICES[GLC16]LaunchPad provides a variety of connection options to help ensurethat all your data requirements are met. LaunchPad is configuredwith five connections by default. You can edit these defaultconnections or add to them by setting up any number ofcustomized connections, called dedicated connections, using asimple to use configuration tool.DEFAULT CONNECTIONSOf the five default types of data connections available from thelaunch bar, there are one standard and four streaming. Standard: A standard connection is charged per Mb. You arecharged only for the transmitted data. The bandwidth youare allocated depends on terminal type and networkavailability, but is always ‘best effort’, that is, you areallocated bandwidth depending on your requirements andthe requirements of other users of the BGAN network, or
BGAN Terminal User's Guide 65BGAN Terminal. This connection class is suitable for most datatypes, other than multimedia. Streaming: A streaming connection is charged by time. Youare charged for the amount of time the connection is active.Streaming enables multimedia data, such as video, to be sentin a continuous data stream and converted into sound andpictures. The bandwidth required for a streaming connectionis difficult to predict, and depends on factors such as lengthof connection and number of receivers.The standard connection is suitable for most basic datarequirements, and is charged by the amount of data sent. If yourequire a guaranteed data rate for your connection, to eliminatedelay for example, you can connect using one of the four streamingconnections, at the following data rates: 32 kbps streaming 64 kbps streaming 128 kbps streaming 256 kbps streamingEach streaming class connection is charged by the length of timethat the connection is live.The standard connection and four streaming connections areprimary connections and are alternatives to each other, that is onlyone can be open at a time. You must close one connection beforeyou can open another.DEDICATED STREAMING CONNECTIONSIf required, you can set up one or more dedicated streamingconnections for applications such as live video and FTP. Adedicated streaming connection ensures that a selectedapplication does not have to share the connection with any othertraffic. The Terminal supports up to ten dedicated connectionsalongside the primary connection. A dedicated streamingconnection is charged by the length of time that the connection islive.
66 BGAN Terminal User's GuideLaunchPad displays an information note if you are about to open astreaming connection, or open two or more connections at thesame time. Refer to About PDP Contexts for details on howLaunchPad manages data connections[GLC17].
BGAN Terminal User's Guide 67ISDN DATAData can be sent and received via the ISDN interface on the BGANIP Terminal. To make use of this service, you will need to connect apiece of ISDN terminal equipment. Examples of ISDN equipment areISDN cards in PCs or MACs, ISDN AudioVideo cameras and video-conferencing systems, ISDN group 4 fax machines.To use the ISDN equipment with the BGAN IP Terminal, you first haveto program 1 of 3 MSNs (mobile subscriber numbers) into theequipment.The number you program depends on the capability of your ISDNequipment: For equipment that sends and receives data as 3.1 KHz audio,such as group 3 fax machines, use program 2. For equipment that sends and receives data either asUnrestricted Digital Information (UDI), or Restricted DigitalInformation (RDI). use program 3.Refer to the instructions supplied with the ISDN equipment forinformation on the equipment capability and how to program theappropriate MSN.When you have completed the programming, you can thenconnect the ISDN equipment to the ISDN jack on the BGAN IPTerminal, which is shown on page TBD. You[GLC19] are then ready touse ISDN Data Services from the ISDN equipment.
68 BGAN Terminal User's GuideSERVICE FEATURESAUTOMATIC MODEThe Satellite IP modem includes four automatic options: auto poweron, LED on/off, antenna pointing bypass, and automatic contextactivation. You can set all of these options with the MMI.AUTO “ON” MODEWhen the Satellite IP modem is mounted on a pole, the powerswitch may be inaccessible; this can be a problem if there is apower failure since the unit will turn off and will not turn back onwhen power is applied. You could use the unit with a battery toprovide battery backup in case of power failure. However, inextreme weather conditions a battery could be damaged andshould not be used.To handle pole mount or other fixed installation, you can activate anauto on configuration feature. With auto on enabled, if DC power isapplied, the unit turns on as if the power key was pressed. If thepower key is pressed while the unit is on with this feature enabled, itwill still power off. To power back on, you can use the power key, oryou can disconnect and reconnect DC power to create a risingedge on the power input. The default configuration of the Satellite IPModem is for auto on to be disabled.The auto on feature can be used in conjunction with antennapointing bypass to allow the modem to automatically recover froma power outage (assuming PIN, etc are disabled).LED ON/OFF MODEIn a semi-fixed installation, you can use this option to operate with allLEDs off to make your unit and operation less conspicuous.
BGAN Terminal User's Guide 69ANTENNA POINTING BYPASSYou can configure a pointing bypass option that causes the unit toskip the pointing phase. The unit then performs spot beam selection,registration and network connection. This option should only be usedfor fixed installations where pointing is not required on subsequentpower ups. With this option active, if the unit is moved or the signalattenuated, the unit will remain in global beam scan until theproblem is fixed and the global beam acquired. After acquiring theglobal beam the modem automatically continues with PSABacquisition.AUTOMATIC CONTEXT ACTIVATIONIf you have enabled automatic context activation, the Satellite IPmodem automatically activates a PDP context when it sees datadestined for the network from a local IP address for which there is nocontext.The “context create” request uses the default Access Point Name(APN), username and password stored in the modem. You canmodify these parameters using the MMI. “Subscribed” QoS isrequested and a dynamic network assigned IP address requested(“global” address).PHONEBOOKBGAN supports a phonebook feature to facilitate the managementof phone numbers.There are 3 phonebooks: a phonebook stored on your computer(with 250 entries), the USIM global phonebook, and the USIMapplication local phonebook. You can work with any of the threephonebooks. The active phonebook can be saved as a file on theTE. Files on the TE can be read into the application and then writtenback to the USIM.EMERGENCY CALLS
70 BGAN Terminal User's GuideIf you want to make an emergency call from the ISDN handset (oranalog handset plus ISDN terminal adaptor) and you do not knowthe PIN code, you can point the terminal using the audio tones orLEDs and then enter the connect command #1# from the handset.This causes the modem to exit pointing, but not to register with thenetwork. When you enter a recognized emergency number, themodem then makes an emergency call without having to registerwith the network. If the modem is configured for pointing bypass,you do not have to enter the connect command; instead, simplyenter the emergency number from the handset.
BGAN Terminal User's Guide 71PERSONALIZATION SERVICESThe personalization features store information in your computer andcheck this information against the SIM/USIM whenever the Satellite IPModem is powered up or a SIM/USIM is inserted. If a check fails, themodem enters the "limited service state" in which only emergencycalls can be attempted. You can enter depersonalization codes todeactivate these checks and progress to normal mode.The modem performs personalization checks after completion ofinitialization and checking for the SIM PIN. The following types ofpersonalization services are available: Network Personalization: Allows the network operator topersonalize a modem so that it can only be used with thatparticular network operator's SIM/USIMs; Network Subset Personalization: A refinement of networkpersonalization, which allows network operators to limit theusage of a modem to a subset of SIM/USIMs; Service Provider (SP) Personalization: Allows the serviceprovider to personalize a modem so that it can only be usedwith that particular service provider's SIM/USIMs; Corporate Personalization: Allows a corporate customer topersonalize modems that it provides for its employees orcustomers use so that they can only be used with thecompany's own SIM/USIMs; SIM/USIM Personalization: Enables a user to personalize apiece of mobile equipment so that it may only be used withparticular SIM/USIM(s).
72 BGAN Terminal User's GuideLAN ACCESS POINT SETUPPDP CONTEXTS – PRIMARY AND SECONDARYResource management for BGAN is based on PDP contexts, orconnections. This means that in congested networks each userneeds his or her own context to ensure a fair allocation ofbandwidth from the network. Therefore, the Satellite IP modemcreates a PDP context for each TE/user. The multiple contexts canbe primary or secondary, but there are benefits to using primarycontexts. Primary contexts can connect to different APNs each with anindividual username and password. This is useful becauseeach APN will only support a single set of subscribed Qualityof Service (QoS) values. Primary contexts each get their own global IP address, whichmeans each TE can be a server/host.You can configure the modem to enable or disable automaticcontext activation. Even if automatic context activation is used, youcan still manually control contexts for flexibility and exceptionconditions.Primary ContextThe modem creates a primary context with the entered information.If a primary context already exists for your local IP address, thecurrent context is deleted before creating the new one. This couldhappen if a context was created automatically and the user wantsto change to a different APN or QoS. Your MMI indicates whetherthe context is successfully created or displays any errors.A disconnect option is also provided to allow you to tear down theircontext. This is useful if a streaming context was created, or to freecontexts if other users need to connect. If a user with anautomatically created context disconnects from the MMI, his or hercontext is deleted. When the MMI application is shut down, allcontexts are deleted.
BGAN Terminal User's Guide 73If multiple users are connected to a router with DHCP and a NAT(e.g. a Linksys) that is connected to the MT, all the users appear as asingle user and share a single PDP context. This gives users flexibility incase charges are by IP address/PDP context.Secondary ContextSecondary contexts can be set-up from the MMI, and areassociated with a primary context. Secondary contexts might beused, for example, when multiple applications on one TE are started,and the TE’s primary context has already been set-up.Each secondary contexts requires a Traffic Flow Template to beconfigured, which defines how the data for the secondary contextshould be routed. This is done through the MMI.IP ADDRESSINGConnections between each TE and the terminal are achieved withprivate IP addresses, and between the terminal and the BGANnetwork with global addresses.Private addresses can be dynamically assigned by the DHCP serverin the terminal, starting from192.168.128.100. They can also bestatically configured from the TE (via the MMI), in which caseaddresses in the range 192.168.128.2 through 192.168.128.100 shouldbe used.The global address of the terminal is assigned by the NetworkService Provider, and can be either static or dynamic. Dynamicglobal address configuration is automatically carried out by themechanism in the terminal that activates contexts. Static globaladdress configuration is carried out by the user via the MMI on theTE, by entering a static address provided by the Network ServiceProvider.FIREWALL AND DMZ HOSTThe terminal will operate as a firewall and block all IP connectionsthat are initiated from the BGAN network or internet. However, it canbe configured to forward network initiated connections to one ormore local TEs, eg. for FTP or HTTP data transfers. This is called “DMZhost”, and is configured on the MMI.
74 BGAN Terminal User's GuideMore details about secondary PDP contexts, IP addressing and DMZhosting can be found at www.hns.com and www.inamrsat.com(TBD)USING BGAN IN A GROUP[GLC20]MULTIPLE USER SCENARIOS[GLC23]
BGAN Terminal User's Guide 75MANAGING CONTACTS[GLC25]The Contacts window enables you to manage your Phone and Textcontacts. You can add a new contact, edit or delete an existingcontact. In addition, you can exported a contact to a file on yourcomputer, or import a contact from any file on the computer.The Contacts screen shown below displays when you click on thePhone icon or the Text icon on the launch bar.Contacts displayed in this window are stored either in the BGAN SIMor on the BGAN Terminal. You can also select the All tab to view allcontact names.From this window you can[GLC26]: Add a Contact Edit a Contact Export a Contact to a File Export a Contact to an Address Book Import a Contact from a FileClick on a contact name in the Contacts column to display thedetails of the contact alongside.
76 BGAN Terminal User's GuideYou can also search for a contact by typing in the first few letters ofthe contact name in the Search text box. The Contacts list scrollsdown to the closest matching name as you type.TCP PEP SOFTWARE[GLC27]Transmission Control Protocol (TCP) enables two hosts, usuallycomputers to establish a connection and exchange data. Itimproves the efficiency of data transfer by dividing the data intopackets, then delivering the packets in the same order that theywere sent. TCP with Performance Enhancing Proxies (TCP PEP)enhances the performance of TCP over a satellite network such asthe BGAN network by providing: Fast start − useful for transferring small amounts of data, sincetraditional TCP is often slow with smaller data transfers. Increased window size − improves TCP performance in largerbandwidth applications Delay based congestion control − ensures high transfer ratesand less delay.TCP PEP is automatically installed during the Standard installation ofLaunchPad, or you can install TCP PEP separately from theinstallation CD. By default, TCP PEP is enabled in the BGAN Terminal.EXIT, RESET AND RESTART FEATURES[GLC28]EXITING LAUNCHPADBefore you can exit LaunchPad, you must close all currently activeconnections. Refer to Closing a Data Connection or Closing aConnection in Multi-User Mode for details.Once you have closed all connections, you can exit LaunchPad asfollows:
BGAN Terminal User's Guide 771. Click File > Exit. The Shutdown Confirmation dialog box displays:2. Click Yes to confirm shutdown, or No to cancel.RESETTING THE TERMINALIf you have the required access privileges, you can reset all theconfiguration settings of the Terminal to the factory default. Notethat your current settings are lost during the reset.To reset the terminal to factory default:1. Select the File > Reset to Factory Default option on LaunchPadmain menu. The Reset to Factory Default dialog box displays, asshown below:2. Enter the security code in the Security Code text box.3. Click on OK to reset the terminal, or click on Cancel to exitwithout resetting.
78 BGAN Terminal User's GuideRESTARTING THE TERMINALYou may want to restart the terminal if an error occurs with theTerminal or ... (ANY OTHER REASONS?)To restart the terminal:1. Select File > Restart Terminal from the LaunchPad main menu.The Restart BGAN Terminal dialog box displays, as shown below:2. Click on OK to restart the terminal, or click on Cancel to exitwithout restarting.GETTING HELP[GLC29]Support for the BGAN Satellite Modem is provided via the followinghelp options: Using Services Using Support Using Diagnostics Using LaunchPad Help Viewing PropertiesTIME ZONE CUSTOMIZATION[GLC30]You can choose which time zones to display on the LaunchPadmenu. To do this:1. Select Settings > Time Display from the LaunchPad main menu.The Time Display dialog box displays, as shown below:
BGAN Terminal User's Guide 792. Choose up to four locations from the City drop-down lists, andclick on OK. The chosen cities and their local time display in theLaunchPad display area, alongside the satellite coverage map.
80 BGAN Terminal User's GuideBGAN USER PROFILE MAKER[GLC31]SECURITY[GLC32]SOFTWARE UPGRADE[GLC33]Inmarsat to do…LOG FILES[GLC34]LaunchPad maintains log files that detail the commands sent to theTerminal, and the responses obtained from the terminal. LaunchPadalso records any unsolicited events reported by the terminal.LaunchPad maintains three types of log file: Event log file – reports details of all command and responsesexchanged between the LaunchPad and the Terminal. Network log file – reports network activity-relatedinformation, such as network usage, QoS information, andunsolicited alerts reported by the network. BGAN log file – generated by the terminal, and can beaccessed from LaunchPad.You can do the following for any of these log files: Delete or Clear a Log File Display a Log File Email a Log File
BGAN Terminal User's Guide 81 Print a Log File Save a Log FileIn addition, for event logs and network logs you can: Turn Logging On and OffTURNING LOGGING ON AND OFFYou can turn event logging or network logging on or off fromLaunchPad main menu.EVENT LOGGINGTo turn event logging on or off, do the following from LaunchPadmain menu:1. Select File > Log Files > Event Log. The Log File ManagementDialog box displays, as shown below:2. Check the Turn Logging On/Off check box to turn logging on, oruncheck the check box to turn logging off.
82 BGAN Terminal User's Guide3. Click OK to save the change.
BGAN Terminal User's Guide 83NETWORK LOGGINGTo turn network logging on or off, do the following from LaunchPadmain menu:1. Select File > Log Files > Network Log. The Log File ManagementDialog box displays, as shown below:2. Check the Turn Logging On/Off check box to turn logging on, oruncheck the check box to turn logging off.3. Click OK to save the change.DISPLAYING EVENT AND NETWORK LOG FILESYou can display the event log file, the network log file or the BGANlog file from LaunchPad main menu.To display event logging, do the following from LaunchPad mainmenu:
84 BGAN Terminal User's Guide1. Select File > Log Files > Event Log or Network Log. The Log FileManagement Dialog box displays.2. Click Display. The Log Display Dialog displays.3. Check the Turn Logging On/Off check box to turn logging on, oruncheck the check box to turn logging off.4. Click OK to save the change.BGAN LOGGINGWhen displaying the log file contents of the terminal log file, youhave the option to view full log file contents or only specific numberof lines. To display terminal logging, from the LaunchPad mainmenu:1. Select File > Log Files > BGAN Log. The BGAN Log FileManagement Dialog box displays, as shown below:GRAPHIC NOT YET AVAILABLE2. Click on Display. The Log Display Dialog displays, as shownbelow:GRAPHIC NOT YET AVAILABLE3. Either: If you want to display all the lines in the log file, check theRetrieve all lines of log file check box. Or, If you want to display selected lines in the log file, uncheckRetrieve all lines of log file check box, and enter the numberof lines you want to retrieve in the Number of lines toretrieve/n from User Terminal text box.4. Click OK to save the change.EMAILING LOG FILESYou can email the event log file, the network log file or the BGANlog file from LaunchPad main menu.
BGAN Terminal User's Guide 85EVENT LOGGINGTo email the event log file, do the following from LaunchPad mainmenu:1. Select File > Log Files > Event Log. The Log File ManagementDialog box displays, as shown below:Insert Graphic from Help file2. Select the file to email from the Select Log File: drop down list.3. Click on Email to open a new message in your Email application,addressed to your support contact and with the log fileattached. You can type in a message, if required.NETWORK LOGGINGTo email the network log file, do the following from LaunchPad mainmenu:1. Select File > Log Files > Network Log. The Network Log FileManagement Dialog box displays, as shown below:Insert Graphic from Help file2. Select the file to email from the Select Network Log File: dropdown list.3. Click on Email to open a new message in your Email application,addressed to your support contact and with the log fileattached. You can type in a message, if required.BGAN LOGGINGWhen displaying the log file contents of the terminal log file, youhave the option to view full log file contents or only specific numberof lines. To display terminal logging, from the LaunchPad mainmenu:1. Select File > Log Files > BGAN Log. The BGAN Log FileManagement Dialog box displays, as shown below:GRAPHIC NOT YET AVAILABLE
86 BGAN Terminal User's Guide2. Select the file to email from the Select BGAN Log File: drop downlist.3. Click on Email to open a new message in your Email application,addressed to your support contact and with the log fileattached. You can type in a message, if required.PRINTING LOG FILESYou can print an event log file, a network log file or a BGAN log filefrom LaunchPad main menu.EVENT LOGGINGTo print an event log file from your computer, do the following fromLaunchPad main menu:1. Select File > Log Files > Event Log. The Log File ManagementDialog box displays, as shown below:Insert Graphic from Help file2. Select a log file from the Select Log File drop-down list.3. Click on Print to open your operating system's print dialog box,and print the log file.NETWORK LOGGINGTo print a network log file from your computer, do the following fromLaunchPad main menu:1. Select File > Log Files > Network Log. The Network Log FileManagement Dialog box displays, as shown below:Insert Graphic from Help file2. Select a log file from the Select Network Log File drop-down list.3. Click on Print to open your operating system's print dialog box,and print the log file.
BGAN Terminal User's Guide 87BGAN LOGGINGTo print a BGAN log file from your computer, do the following fromLaunchPad main menu:1. Select File > Log Files > BGAN Log. The BGAN Log FileManagement Dialog box displays, as shown below:Insert Graphic from Help file2. Select a log file from the Select BGAN Log File drop-down list.3. Click on Print to open your operating system's print dialog box,and print the log file.SAVING LOG FILES TO DISKYou can save an event log file, a network log file or a BGAN log fileto a file on your computer from LaunchPad main menu.EVENT LOGGINGTo save an event log file, do the following from LaunchPad mainmenu:1. Select File > Log Files > Event Log. The Log File ManagementDialog box displays, as shown below:Insert Graphic from Help file2. Select a log file from the Select Log File drop-down list.3. Click on Save. The directory folder for your operating systemopens.4. Navigate through to the required directory, and save the log fileunder the selected name.NETWORK LOGGINGTo print a network log file from your computer, do the following fromLaunchPad main menu:1. Select File > Log Files > Network Log. The Network Log FileManagement Dialog box displays, as shown below:
88 BGAN Terminal User's GuideInsert Graphic from Help file2. Select a log file from the Select Network Log File drop-down list.3. Click on Save. The directory folder for your operating systemopens.4. Navigate through to the required directory, and save the log fileunder the selected name.BGAN LOGGINGTo print a BGAN log file from your computer, do the following fromLaunchPad main menu:1. Select File > Log Files > BGAN Log. The BGAN Log FileManagement Dialog box displays, as shown below:GRAPHIC NOT YET AVAILABLE2. Select a log file from the Select BGAN Log File drop-down list.3. Click on Save. The directory folder for your operating systemopens.4. Navigate through to the required directory, and save the log fileunder the selected name.DELETING OR CLEARING LOG FILESYou can delete an event log file or a network log file, and clear aBGAN log file from LaunchPad main menu.EVENT LOGGINGTo delete an event log file from your computer, do the followingfrom LaunchPad main menu:1. Select File > Log Files > Event Log. The Log File ManagementDialog box displays, as shown below:Insert Graphic from Help file2. Select a log file from the Select Log File drop-down list.
BGAN Terminal User's Guide 893. Click on Delete. The log file is deleted from your computer.NETWORK LOGGINGTo delete a network log file from your computer, do the followingfrom LaunchPad main menu:1. Select File > Log Files > Network Log. The Network Log FileManagement Dialog box displays, as shown below:Insert Graphic from Help file2. Select a log file from the Select Network Log File drop-down list.3. Click on Delete. The log file is deleted from your computer.BGAN LOGGINGTo clear a BGAN log file from your computer, do the following fromLaunchPad main menu:1. Select File > Log Files > BGAN Log. The BGAN Log FileManagement Dialog box displays, as shown below:GRAPHIC NOT YET AVAILABLE2. Select a log file from the Select BGAN Log File drop-down list.3. Click on Clear. The log file is cleared from your computer.
90 BGAN Terminal User's GuidePOWER-ON SELF-TESTSATELLITE TERMINAL BOOT BEHAVIORWhen the terminal is powered up, it goes through a two-phase bootprocess. The first phase loads a Minimum Boot ROM (MBR) module,which provides basic functionality, including self-test and basicnetwork connectivity.When the self-test has completed with no failures detected, the MBRthen proceeds to the second phase, and loads the applicationmodule. This provides full terminal functionality.If the applications module is not installed or is bad, a newapplication has to be installed. A bad application could cause theterminal to stall in the second phase, or constantly reset. To preventthis, the boot process can be stopped at the MBR phase, so that anew application can be installed. This is achieved by holding downthe audio button at the same time as the power button is pressed.If the audio button is accidentally pressed during power up, causingthe boot process to stop at the MBR phase, then simply power cyclethe terminal. It will power-up through both phases of the bootprocess.If the terminal MBR module detects a failure during the self-test, it willstop the boot process and indicate the source of the failure throughthe 6 LEDs used for pointing, as follow:Pointing LED Color and StatusG Solid green LEDR Solid red LEDB Blank or off LED
BGAN Terminal User's Guide 91BG Blinking green LEDBR Blinking red LED123456Description of FailureRBBBBBThe PIC has failed to start up the ARM procG BR BR B B B The ARM SDRAM Memory test has failedG BR BG BR B B There is no "bgan.bin" file in the /tffs0/bin diGBRBGBGBR B There is a "bgan.bin" file, but its checksum dthe checksum in file "/tffs0/checksum.txt" or"/tffs0/checksum.txt" file does not exist.G G BR BR B B The Ethernet Controller has failed to responprocessor.G G BR BG BR B The USB Controller has failed to respond to processor.G G BR BG BG BR The WLAN Controller has failed to respond tprocessor.G G G BR B B The ASIC has failed to respond to a write coARM processor.G G G BR BG BR The PA DC Control test has failed, indicatingtransmitter may not be under control of theG G G BR BR BG The DSP memory test has failed.GG G BGBR BR The ARM failed to startup the DSP.
92 BGAN Terminal User's GuideSOFTWARE INITIALIZATIONDIGITAL SIGNAL PROCESSING (DSP) DOWNLOADPARAMETER ACCESSSIM ACCESS
BGAN Terminal User's Guide 93TROUBLESHOOTING[GLC36]Problem Possible Cause ActionTECHNOLOGYOVERVIEWS[GLC38]
94 BGAN Terminal User's GuideTECHNICAL SPECIFICATIONSWeight 2.8 kg (terminal with battery)Dimensions 27.5 cm x 34.5 cm x 5.0 cmBattery Life(actualperformancebased onrange offactors andactual usage)Transmit: 200 MbReceive: 700 Mb36 hours standby timeHumidity 95% RH at +40˚CTemperature -25˚C to +60˚C operating-25˚C to +80˚C storageWater & Dust IP-55 standardTransmitterpower20dBW EIRP maximumAntennacharacteristicsNominal gain 15dBi, nominal 3dB beamwidth ±20degrees.
BGAN Terminal User's Guide 95DECLARATION OFCONFORMITYHughes Network Systems, LLC, of 9605 Scranton Road, San Diego,CA, 92121, USA, declares under our sole responsibility that theproduct HNS-9201 Satellite IP Terminal to which this declarationrelates, is in conformity with the following standards and/or othernormative documents:ETSI EN 301 444 , ETSI EN 300 328, ETSI EN 301 489-1, ETSI EN 301 489-20,ETSI EN 301 489-17, IEC 60950-1We hereby declare that all essential radio test suites have beencarried out and that the above named product is in conformity toall the essential requirements of Directive 1999/5/EC.The conformity assessment procedure referred to in Article 10 anddetailed in Annex [III] or [IV] of Directive 1999/5/EC has beenfollowed with the involvement of the following Notified Body(ies):BABT, Balfour House, Churchfield Road, Walton-on-Thames, KT12 2TD,UK.Identification mark: 0168 (Notified Body number).The technical documentation relevant to the above equipment willbe held at:Hughes Network Systems, LLC, 9605 Scranton Road, San Diego, CA,92121, USASigned by Peter Sroka (Senior Technical Director, August 12, 2005)and Bill Lindsay (Senior Program Manager, August 12, 2005).
96 BGAN Terminal User's GuideEU WEEE (WASTE ELECTRICAL AND ELECTRONICEQUIPMENT) DIRECTIVESThe European Union (EU) directive on waste electrical andelectronic equipment mandates recycling of electrical andelectronic equipment throughout the EU by August 13, 2005.Unless otherwise noted, all products, assemblies, and sub-assembliesmanufactured by HNS and its sub-contractors will be compliant withthis directive and any subsequent revisions or amendments. Thisproduct carries the WEEE label below to demonstrate compliance.For addition information, contact Hughes Network Systems at:www.hns.com
BGAN Terminal User's Guide 97GLOSSARY OF TERMSAPN: An Access Point Name (APN) provides access to an externalnetwork. By default, the SIM Card in your terminal is configuredwith the APN of your Service Provider. You may want toconfigure further APNs if you have arranged with your ServiceProvider to use more than one SIM Card.BGAN Satellite Terminal: Referenced throughout this document asthe Satellite Terminal or “The Terminal,” this device implementsand manages BGAN satellite communications between yourcomputer and Service Provider’s network.Class of Service: Class of Service (CoS) assigns a level of priority tocertain types of data traffic, in particular high bandwidthapplications such as video and multimedia. CoS attempts tomaintain a guaranteed throughput level, and minimize errorrates and end to end latency, so providing a higher level ofservice than "best effort" protocols.DNS Server: The Domain Name System (DNS) is an Internet servicethat is required because the Internet does not recognize thetext-based Web address or email address that you type into yourWeb browser or email application. All or part of a Web addressor an email address is a domain name, and DNS translates thisdomain name into an IP address that is recognized by theInternet.A DNS Server holds a database of domain names and IPaddresses, so that when you enter a Web address or emailaddress, you are sent to the correct IP address over the Internet.Dynamic DNS Server: If you are using dynamic IP addressing,Inmarsat recommends that you use a dynamic DNS server. Adynamic DNS server updates the IP address information inthe DNS database each time your IP address changes. Adynamic DNS server also enables a computer using adynamic IP address to use network applications thatnormally require a static IP address, for example FTP servers.
98 BGAN Terminal User's GuideThis service requires subscription with a Dynamic DNSprovider.Static DNS Server: If you are using static IP addressing, Inmarsatrecommends that you use a static DNS server. If you selectthis option, you must enter the IP address of the Primary DNSServer. This is supplied by your Internet Service Provider.Optionally, you can enter the IP address of a Secondary DNSServer, also supplied by your ISP. This is used in the event offailure of the Primary DNS Server.Error correction: Error correction ensures that very little data is lostduring transfer by asking for dropped packets to be resent.However, because it holds subsequent data whilst the packet isbeing resent, you may notice some jitter or delay in the receiveddata. This is normal for most data types.For real-time applications, such as Voice over IP (VoIP) or video,you may find that the level of jitter or delay is too great. In thiscase, it is recommended that you remove error correction.Removing error correction minimizes delay and jitter, but notethat a small amount of data may be lost during transfer,because dropped data packets are not resent.Ethernet: Ethernet is a local area networking method used widelythroughout the computer industry. It is one of the threecommunications interfaces supported by the Satellite Terminal.Fault Code: A number which uniquely references an error in ahardware or software system. In the Satellite Terminal, if there is afault detected, the fault code and a description are displayedat the bottom of the Mobile Terminal Control Pad Home andStatus screens.GPS: Global Positioning System. When the GPS receiver in theSatellite Terminal gets a bearing on a GPS satellite, the receivercomputes and stores the Terminal’s location on earth. Thatlocation is used in the Pointing Process to obtain your locationrelative to the Regional BGAN Satellite.Header Compression: A header is the component of a data packetthat precedes the data that you are sending. The headercontains information such as source and destination address,error checking and other administrative details. In most datatypes this does not noticeably affect the data transmission rates.However in multimedia applications such as voice and video,the header can significantly affect performance.
BGAN Terminal User's Guide 99Inmarsat recommends that you switch on header compressionfor multimedia applications, such as video.IP Address: An Internet Protocol address, or IP address, is a numberthat identifies the computer that is sending or receivinginformation transmitted over the Internet. An IP address is madeup of four groups of numbers between 0 and 255, separated byperiods. For example, 207.115.79.4 is an IP address. In the BGANsystem, IP addresses can be dynamic or static.Dynamic IP Address: A dynamic IP address is a temporaryaddress that is assigned by your Internet Service Provider (ISP)when you connect to the Internet. If you do not need apermanent IP address, Inmarsat recommends that youobtain a dynamic IP address. Normally, individual users of theInternet use a dynamic IP address.Static IP Address: A static IP address is assigned permanently,and is used every time you connect to the Internet. Normally,companies and other organizations that have their ownnetworks use static IP addresses.Standard: A standard connection is charged per Mb. You arecharged only for the transmitted data. The bandwidth you areallocated depends on terminal type and network availability,but is always ‘best effort’, that is, you are allocated bandwidthdepending on your requirements and the requirements of otherusers of the BGAN network, or BGAN Terminal. This connectionclass is suitable for most data types, other than multimedia.Streaming: A streaming connection is charged by time. You arecharged for the amount of time the connection is active.Streaming enables multimedia data, such as video, to be sent ina continuous data stream and converted into sound andpictures. The bandwidth required for a streaming connection isdifficult to predict, and depends on factors such as length ofconnection and number of receivers.Symmetrical Rate: The rate at which streaming data istransmitted, in kilobytes (KB). This rate applies to transmitted(uplink) and received (downlink) data.Desired Symmetrical Rate: From the drop-down list, choose thedesired data rate for your Streaming connection. This can be32 Kb, 64 Kb, 128 Kb or 256 Kb. This figure is guaranteed,unless the connection cannot meet this requirement
100 BGAN Terminal User's Guidebecause of bandwidth restrictions. In this case the ratedefaults to the minimum symmetrical rate.Minimum Symmetrical Rate: From the drop-down list, choose theminimum data rate that you are prepared to accept for yourStreaming connection. This can be 32 Kb, 64 Kb, 128 Kb or256 Kb. This rate must be lower than the Desired SymmetricalRate. If the connection cannot meet this requirement, anerror message displays.Virtual Private Network: A Virtual Private Network (VPN) enablesremote offices or users to gain secure access their organization'snetwork over the public telecommunications network. Thisprovides the benefits of remote access without the expense ofdedicated leased or owned lines. VPNs work by using tunnelingprotocols, such as L2TP, to encrypt data at the sending end, anddecrypt the data at the receiving end. This "tunnel" cannot beaccessed by data that is not properly encrypted.
BGAN Terminal User's Guide 101ERROR CODES[GLC40]Number andDescription Cause Solution

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