Hughes Network Systems HNS9211 Satellite Terminal with WLAN functionality User Manual Hughes 9211 User Guide

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Date Submitted	2014-09-19 00:00:00
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Document Title	Hughes 9211 User Guide
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Hughes 9211
User Guide
3500988-0001
Revision 1.0
12-Sept-2014
Copyright © 2014 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any
means without the written permission of Hughes Network Systems, LLC, 11717
Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall not
be liable for errors contained herein. The information in this document is subject to
change without notice. Hughes Network Systems, LLC makes no warranty of any kind
with regard to this material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose.
Trademarks
Hughes and Hughes Network Systems are trademarks of Hughes Network Systems,
LLC. All other trademarks are the property of their respective owners.
Contents
Messages concerning personal injury ........................................................................................................ v
Messages concerning property damage ..................................................................................................... v
Introduction .................................................................................................................................1
Overview .................................................................................................................................................... 1
About this User Guide ............................................................................................................................... 2
Package Contents ....................................................................................................................................... 3
Minimum System Requirements for Laptop/PC ........................................................................................ 3
Getting Started ........................................................................................................................................... 3
Using the Hughes 9211................................................................................................................4
Setup .......................................................................................................................................................... 4
LCD Quick Start ........................................................................................................................................ 5
Web UI Quick Start................................................................................................................................ 6
Connecting the terminal to the computer ................................................................................................... 8
Connecting by Ethernet .......................................................................................................................... 8
Connecting by WLAN ........................................................................................................................... 8
WLAN Security ................................................................................................................................. 9
Connecting by RJ11 ............................................................................................................................. 10
External Antenna.................................................................................................................................. 11
Coverage Map .......................................................................................................................................... 12
Using the LCD and Keypad .....................................................................................................13
LCD Display and Keypad ........................................................................................................................ 13
Terminal Buttons ..................................................................................................................................... 13
LCD Status Display ................................................................................................................................. 14
Pointing mode display.......................................................................................................................... 14
Audible pointing indicator ................................................................................................................... 14
Exit Pointing and Registering with the network .................................................................................. 14
Idle mode display ................................................................................................................................. 15
Connection mode display ..................................................................................................................... 15
Status messages .................................................................................................................................... 16
Menu Navigation ..................................................................................................................................... 17
Display Icons ........................................................................................................................................... 19
Battery Icon .......................................................................................................................................... 19
Power Icon ........................................................................................................................................... 19
GPS Icon .............................................................................................................................................. 19
Satellite Icons ....................................................................................................................................... 19
Wireless LAN Icon .............................................................................................................................. 20
Wireless LAN Lock Icon ..................................................................................................................... 20
Globe ICON ......................................................................................................................................... 20
SIM PIN entry .......................................................................................................................................... 20
 Contents
3500988-0001 Revision 1.0
iii
Multiple Users.......................................................................................................................................... 21
Information Messages .............................................................................................................................. 21
Using the Web UI ......................................................................................................................23
Accessing the Web UI ............................................................................................................................. 23
Home page ............................................................................................................................................... 24
Connections.............................................................................................................................................. 26
Manage Contexts.................................................................................................................................. 27
Automatic Contexts.............................................................................................................................. 29
Manage APNs ...................................................................................................................................... 32
SMS ......................................................................................................................................................... 35
Send/Receive........................................................................................................................................ 35
Saved Drafts ......................................................................................................................................... 35
Sent Messages ...................................................................................................................................... 37
SMS Settings ........................................................................................................................................ 38
Settings page ............................................................................................................................................ 39
General Setup ....................................................................................................................................... 39
IP Address/DHCP Settings .................................................................................................................. 40
Nat Mode.......................................................................................................................................... 41
Relay Mode ...................................................................................................................................... 41
Wireless LAN ...................................................................................................................................... 42
Wireless LAN Security ........................................................................................................................ 43
Telephony ............................................................................................................................................ 45
Security ................................................................................................................................................ 46
Features ................................................................................................................................................ 48
Usage Page ............................................................................................................................................... 49
Support Page ............................................................................................................................................ 50
Support and Information ...................................................................................................................... 51
Troubleshooting ........................................................................................................................53
Technology Overview ...............................................................................................................56
GPS .......................................................................................................................................................... 56
Obtaining a GPS Fix ............................................................................................................................ 56
GPS and BGAN Registration ............................................................................................................... 57
Dialing and Numbering........................................................................................................................ 57
PDP Context............................................................................................................................................. 57
Technical Specifications ...........................................................................................................59
Declaration of Conformity .......................................................................................................60
FCC Compliance...................................................................................................................................... 60
EU RoHS-2 (Restriction of Hazardous Substances) Directive ................................................................ 61
EU WEEE (Waste Electrical and Electronic Equipment) Directives ...................................................... 62
Glossary .....................................................................................................................................63
Application Note – Phone/Fax .................................................................................................66
iv
 Contents
3500988-0001 Revision 1.0
Understanding safety alert messages
Safety alert messages call attention to potential safety hazards
and tell you how to avoid them. These messages are identified
by the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property
damage, personal injury or in some cases possible death, read
and comply with all safety alert messages.
Messages concerning
personal injury
The signal words DANGER, WARNING, and CAUTION
indicate hazards that could result in personal injury or in some
cases death, as explained below. Each of these signal words
indicates the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if
not avoided, will result in death or serious injury.
WARNING indicates a potentially hazardous situation which, if
not avoided, could result in serious injury.
CAUTION indicates a potentially hazardous situation which, if
not avoided, could result in minor or moderate injury.
Messages concerning
property damage
NOTICE is used for messages concerning possible property
damage, product damage or malfunction, data loss, or other
unwanted results—but not personal injury.
 Safety
3500988-0001 Revision 1.0
Safety symbols
The generic safety alert symbol
calls attention to a
potential personal injury hazard. It appears next to the
DANGER, WARNING, and CAUTION signal words as part of
the signal word label. Other symbols may appear next to
DANGER, WARNING, or CAUTION to indicate a specific type
of hazard (for example, fire or electric shock). If other hazard
symbols are used in this document they are identified in this
section.
Additional symbols
Warning Potential Radio Frequency (RF)
hazard. Where you see this alert symbol and
WARNING heading, strictly follow the
warning instructions to avoid injury to eyes or
other personal injury.
Warning Where you see this alert symbol and
WARNING heading, strictly follow the
warning instructions to avoid personal injury.
Danger Electric shock hazard: Where you see
this alert symbol and DANGER heading,
strictly follow the warning instructions to avoid
electric shock injury or death.
Warnings for Satellite Terminal
Do not stand in front of the Antenna This
device emits radio frequency energy. To avoid
injury, do not place head or other body parts in
front of the satellite antenna when system is
operational. Maintain a distance of one meter or
more from the front of the Satellite Terminal
antenna.
General Handle your Satellite Terminal with
care. The unit is weather resistant per IEC
60529 IP55; however, do not submerge the unit.
Avoid exposing your Satellite Terminal to
extreme hot or cold temperatures outside the
range -25ºC to +60ºC.
Avoid placing the Terminal close to cigarettes,
vi
 Safety
3500988-0001 Revision 1.0
open flames or any source of heat.
Changes or modifications to the Terminal not
expressly approved by Hughes Network
Systems could void your authority to operate
this equipment.
Only use a soft damp cloth to clean the
Terminal.
To avoid impaired Terminal performance,
please ensure the unit’s antenna is not damaged
or covered with foreign material like paint or
labeling.
When inserting the SIM, do not bend it or
damage the contacts in any way. When
connecting the interface cables, do not use
excessive force.
In the vicinity of blasting work and in
explosive environments Never use the Satellite
Terminal where blasting work is in progress.
Observe all restrictions and follow any
regulations or rules. Areas with a potentially
explosive environment are often, but not
always, clearly marked. Do not use the
Terminal while at a petrol filling station. Do not
use near fuel or chemicals.
Qualified Service Do not attempt to
disassemble your Satellite Terminal. The unit
does not contain consumer-serviceable
components. Only qualified service personnel
may install or repair equipment.
Accessories Use Hughes approved accessories
only. Use of non-approved accessories may
result in loss of performance, damage to the
Satellite Terminal, fire, electric shock or injury.
Battery Use only a battery approved by
Hughes. Risk of explosion if battery is replaced
by an incorrect type. Dispose of used batteries
according to the instructions.
Connecting Devices Never connect
incompatible devices to the Satellite Terminal.
When connecting the Satellite Terminal to any
other device, read the device’s User Manual for
detailed safety instructions.
 Safety
3500988-0001 Revision 1.0
vii
Pacemakers The various brands and models of
cardiac pacemakers available exhibit a wide range
of immunity levels to radio signals. Therefore,
people who wear a cardiac pacemaker and who
want to use a Satellite Terminal should seek the
advice of their cardiologist. If, as a pacemaker
user, you are still concerned about interaction with
the Satellite Terminal, we suggest you follow
these guidelines:

Maintain a distance of one meter from the
main antenna front and sides and your
pacemaker;

Refer to your pacemaker product literature
for information on your particular device.
If you have any reason to suspect that interference
is taking place, turn off your Satellite Terminal
immediately.
Hearing Aids Most new models of hearing aids
are immune to radio frequency interference from
Satellite Terminals that are more than 2 meters
away. Many types of older hearing aids may be
susceptible to interference, making it very difficult
to use them near a Terminal. Should interference
be experienced, maintain additional separation
between you and the Satellite Terminal.
Electrical Storms Operation of the Satellite
Terminal during electrical storms may result in
severe personal injury or death
viii
 Safety
3500988-0001 Revision 1.0
Introduction
Overview
The Hughes 9211 Land Portable Terminal is the latest Hughes
BGAN product to provide reliable satellite connectivity over the
Inmarsat BGAN satellite network. The Hughes 9211 comes in a
very small and portable package, and it allows the user to take
advantage of the new High-Data-Rate (HDR) bearers in the
Inmarsat network. The terminal is optimized for transmitting
HDR and uses standard BGAN bears in the forward direction.
You can send and receive IP packets via Ethernet and WLAN
interfaces. In parallel with the packet data services, the Hughes
9211 supports circuit switched voice and fax calls via standard
POTS interface.
The Hughes 9211 offers you the following features and benefits:
 Small, compact IP terminal with the following interfaces:
o Wi-Fi access point (b/g/n) built-in
 Introduction
3500988-0001 Revision 1.0









o RJ-45 Ethernet port
o POTS RJ14 port for voice and fax
o External Active Antenna port
SMS Remote Control, with over-air software upgrades
Fully compatible with Remote Terminal Manager (RTM)
Multi-user capability for sharing a single unit
Selectable Quality-of-Service (QoS) up to HDR streaming
Full IP compatibility for Email, file transfer (FTP),
browsing, VPN, etc.
Cost-effective “always-on” access – charges only for data
sent and received
UMTS IP-based services
FCC and CE certified
Subscriber Identification Module (SIM) card security
In this document, the following names and abbreviations are
used to identify the Satellite Terminal and your computer.
Term
Definition
Terminal Satellite Terminal
TE
Terminal Equipment (your computer)
UT
User Terminal/satellite terminal
About this User Guide
This user guide contains the most up-to-date information
available on this product, on the date it was generated. It is
focused on the specific information needed to operate the
Hughes 9211 Land Portable Terminal.
For information on using LaunchPad, please refer to the
Inmarsat website where a copy of the ‘Inmarsat LaunchPad
Guide’ can be downloaded: www.inmarsat.com/support
 Introduction
3500988-0001 Revision 1.0
Package Contents
When you unpack the Hughes 9211 Land Portable Terminal Kit
package, you will find the following:
 Hughes 9211 terminal
 AC/DC power adapter
o US Power cord
o EU power cord
o UK power cord
 Ethernet cable
 Lithium Ion battery
Your Service Provider will supply you with a Subscriber
Identification Module (SIM) and its PIN, and Satellite Terminal
configuration instructions – you will need these to access the
satellite network. Note: make sure the SIM card is provisioned
for multiple PDP contexts to take advantage of the multiple users
and remote management. The SIM card may also have two (2)
MSISDN numbers associated with it for various Circuit
Switched services:
 4K Voice
 3.1KHz Audio/Fax
Minimum System
Requirements for
Laptop/PC
These are the minimum computer system requirements for
successful interface with the Satellite Terminal:
 Internet Browser: Microsoft Internet Explorer (IE8 or
above), Mozilla or Safari.
 PC Support for Ethernet or WLAN (802.11b or b/g/n).
 100 MB of free hard disk space if using LaunchPad. Only
LaunchPad version 5.0.6 or newer supports the 9211.
Getting Started
This guide is the simplest and quickest way to connect to the
BGAN network. If you are a first time user, you will be guided
through the procedure for powering up your terminal,
obtaining a GPS fix, connecting your computer to the terminal
and registering with the BGAN network. You are then ready to
start using voice and broadband services.
 Introduction
3500988-0001 Revision 1.0
Using the Hughes 9211
Setup
Install the USIM card supplied by your service provider in the
battery compartment.
Install the battery in the terminal unit and then fully charge the
battery using the supplied AC/DC converter.
 Using the Hughes 211
3500988-0001 Revision 1.0
LCD Quick Start
Pressing the power button for at least two (2) seconds in order
to Power On the terminal. The LCD will display “Hughes
9211” for about 30 seconds while the terminal is booting up.
Since the Hughes 9211 terminal is a portable device, you must
first obtain a GPS fix and then point the terminal to the
Inmarsat satellite before setting up a data connection with the
network.
You can use the LCD display to aid in pointing as described in
Using the LCD and Keypad on Page 13.
WiFI
Cancel
Power
Audio
Back
Accept
Scroll
Scroll
User
The top line gives the compass bearing and elevation angle of
the closest satellite.
Use the signal quality bar and numeric display on the lower
line to help point the UT to the satellite. While in pointing
mode, you may also activate the audio pointing aid by a long
press of the audio button on the right.
Once you have accurately pointed the unit to the satellite, exit
pointing by a long press (>2 seconds) of the Back button. The
unit will now attempt to register with the satellite network.
Once the unit has registered and is Circuit Switched (CS) and
Packet Switched (PS) attached (“Ready” on the LCD), you can
create a data connection from the menu by scrolling through
the various selections and by pressing the “Accept” button
when the LCD says Connection. Scroll through the various
 Using the Hughes 211
3500988-0001 Revision 1.0
QoS’s and select the appropriate one for your application by
again pressing the “Accept” button.
Web UI Quick Start
Alternatively, you can connect a computer and use the Hughes
9211’s internal web server. From your terminal equipment
(e.g. PC), enter 192.168.128.100 as the URL to access the
Hughes 9211’s home page. (See Using the Web UI for more
details.)
 The Terminal Status page gives you all the information you
need to point and register with the network. Once you have
a GPS fix and are pointed to the satellite as best you can,
click on the Register with Network button to start the
registration process.
 Using the Hughes 211
3500988-0001 Revision 1.0
 Once you are registered and CS and PS Attached, you can
then select the Quality of Service (QoS) for your data
connection by choosing either the Standard or Streaming
connection.

 Using the Hughes 211
3500988-0001 Revision 1.0
Connecting the terminal
to the computer
You can connect your computer to the 9211 with one or more
of the following interfaces
 Ethernet
 WLAN
Your computer must be configured to support your chosen
connection method. Refer to the documentation supplied
with your computer for details.
Connecting by Ethernet
To connect the Hughes 9211 terminal to a device using
Ethernet:
 Connect an Ethernet cable to your device’s Ethernet port,
and insert the other end of the connector into the Ethernet
port on the 9211.
Connecting by WLAN
If you have not previously used the 9211’s WLAN interface, it
has to be enabled from the keypad or you can connect via
Ethernet and use the internal webUI or LaunchPad.
During initial setup, you can turn on Wi-Fi by long pressing (>
2 seconds) the
button. Once the
icon shows solid
on the LCD, you can continue to configure the terminal or
setup a data session using your wirelessly connected device.
 WLAN Power: The default is off, which disables the
WLAN feature.
 SSID (network name): The default is “Hughes 9211”, but
you can change it to whatever you want.
 Channel Number: This controls the radio channel number (1
through 11) used by the access point. To meet FCC
regulations, channels 12 to 14 are not supported.
As you are configuring the WLAN, you can enable the
Wireless LAN Encryption (WEP, WPA and WPA2), MAC
address filtering, and no SSID broadcast features for added
security.
 Using the Hughes 211
3500988-0001 Revision 1.0
Once the WLAN is “Enabled” and configured, any device with
a WLAN interface can detect the 9211’s WLAN SSID, and
connect to it automatically.
WLAN Security
 Use the drop down menu to select the type of encryption that
you want (WEP, WPA or WPA2)
 WEP Protection Status: Select WEP from the drop down
menu.
o Encryption Level: 64 or 128 bit WEP encryption
can be enabled.
o WEP Key: You can define the WEP key or use
the default WEP key, which is formulated using
the first 14 digits of the IMEI number of the
terminal (e.g. IMEI number + 123456789AB).
o Hexadecimal 128-bit: Requires 26 characters.
Recommended
o Hexadecimal 64-bit: Requires 10 characters
 Using the Hughes 211
3500988-0001 Revision 1.0

WPA and WPA2 Protection Status:
o Enter the Passphrase that you want to use and
click on “Hide Keys” if you do not want to show
the Passphrase.
 SSID Broadcast: For added security you can choose not to
broadcast your SSID.
 MAC Filtering: For added security, check the box to
“Enable” MAC Filtering. You can define up to 10 MAC
addresses that are allowed to connect to your WLAN.
To determine the MAC address of a PC, go to a DOS prompt
and type ipconfig/all.
For Mac OS X, under the Apple Menu go to System
Preferences -> Network and Show Airport. The Airport Id is
the MAC address. Alternatively, go to About this Mac > More Info -> network, and select Airport.
When WLAN is enabled, unauthorized users may be able to
access your BGAN service. If encryption is enabled, you must
provide other WLAN users with the proper encryption key or
passphrase in order for them to connect to the terminal. You
can go to the Manage Connections page on the Web UI to see
what computers are actually using the BGAN service.
Connecting by RJ11
You can connect an analog phone directly to the RJ14 port
with an RJ11 cable to make voice calls.
If you wish to use the fax port you must connect an RJ14
connector that breaks out the two RJ11 ports into Line 1 and
Line 2. You can then connect to port 2 to access the 3.1k
service for fax (see Application Note at end of User Manual).
If you have a device that supports voice and 3.1 KHz/fax on a
single line, you can configure the RJ14 port to support both
services on line 1. On the Telephony Settings page, set the
10
 Using the Hughes 211
3500988-0001 Revision 1.0
field “Route incoming 3.1kHz/fax calls to” “RJ14 port 1”
and simply connect the device directly to the RJ14 port with an
RJ11 cable. With this setting, all incoming calls are then
routed to RJ14 line 1. To initiate an outgoing 3.1kHz/fax call
when connected to line 1, add a 2* prefix in front of the dialed
number. For voice calls, no prefix is required, but the 9211
will accept a 1* prefix to indicate a voice call.
To dial, prefix the international number with 00 and terminate
with #. For example, to dial a number in the USA, enter:
0018005551234# (00 + Country code + phone number+ #)
External Antenna
The 9211 terminal has an external antenna port that can be
used to connect Class 10, Class 11 to get legacy data rates
depending upon the class of service or Class 1 active antenna
will give you HDR rates in the return direction (transmit
direction).
The existing mobile antennas for Class 10 and Class 11 can be
used with the 9211 terminal to get comms-on-the-move.
Hughes is developing a Class 1 active antenna for use with the
9211 terminal.
 Using the Hughes 211
3500988-0001 Revision 1.0
11
Coverage Map
The Inmarsat BGAN service is operated with 3 satellites as
shown below. The Hughes 9211 terminal will perform best in
areas where the elevation (or “look”) angle is 20 degrees above
horizontal or higher, but the terminal can operate down to 5
degrees of look angle.
12
 Using the Hughes 211
3500988-0001 Revision 1.0
Using the LCD and Keypad
LCD Display and Keypad
The 9211 terminal has an LCD display that provides status
information about the terminal. It has a four button keypad that
allows you to control the operational features of the terminal
without the need of a PC or a browser. It also includes control of
an audible pointing aid integrated into the terminal.
The figure below shows the layout of the LCD and keypad.
WiFI
Cancel
Power
Audio
Back
Accept
Scroll
Scroll
User
Terminal Buttons
The UT provides four buttons for the user. Each button has two
primary functions, one invoked with a short press and the other
invoked with a long press. The top icon associated with a button
is the long press function. The bottom icon associated with a
button is the short press function.
Button Name
User / WiFi
Back / Cancel
Short Press
Selects the user to display
Up one level in menu
Accept / Power
Scroll / Audio
Enters menu and confirms selection
Scrolls through a menu or screen message
Long Press
Turns WiFi on/off
Exit pointing; Cancel to
top menu
Power on/off
Audio on/off
A “short press” is any keystroke less than two seconds.
A “long press” is any keystroke that is two seconds or greater.
 Using the LCD and Keypad
3500988-0001 Revision 1.0
13
An “extra long press” of more than five seconds of the power
button will cause a hardware enforced power down.
All buttons start or restart the backlight time period, even if they
have no function in the current context.
LCD Status Display
Pointing mode display
By default, at power up the LCD shows the pointing display. The
top line alternates between “Pointing” and the compass bearing
and elevation angle of the closest satellite. In the picture below,
the satellite bearing is South-Southeast (SSE) and the elevation
angle to the satellite is 46 degrees.
The lower line displays the received signal quality, both
graphically and as a number of dBs. In pointing mode typical
values are 47 to 52.
Audible pointing indicator
A buzzer provides an audible representation of the signal quality
during antenna pointing. When turned on, the indicator emits
pointing tones that increase in tempo and pitch as the signal
strength increases. If the satellite is not found, one tone is
followed by a pause. The indicator always defaults to off when
the unit powers on.
Use a long press of the Audio button to toggle the audio pointing
indicator on and off.
Exit Pointing and Registering with the network
Once you have accurately pointed the unit to the satellite, exit
pointing by a long press of the Back button. This will cause the
14
 Using the LCD and Keypad
3500988-0001 Revision 1.0
unit to attempt to register with the BGAN network (note: if
audible pointing tones were enabled during pointing, they will
automatically turn off once you attempt to register).
Idle mode display
Once the unit exits pointing, it will automatically attempt to
register with the network. During this operation it displays
“Registering” on the upper line of the LCD.
Once it registers and is ready for PDP contexts, it displays
“Ready” on the upper line.
Once it is ready for voice calls, it displays the globe icon (see
below).
If user equipment is connected (via Ethernet or Wireless LAN),
the lower line will display “ADDR:” plus the last octet of the IP
address of the currently selected user terminal. If multiple
devices are attached, you can select the others by pressing the
user button.
The signal quality is shown as a number in the right corner of the
lower line; typical values in idle mode are 53 to 58.
Connection mode display
When a PDP context is active, the type of connection is
displayed on the upper line: “Standard”, “Stream 32k”, etc.
The lower line displays the “ADDR:” information and the
current signal level as described above.
While in an active PDP context, typical signal level values are
66 to 71. However, if no data is sent or received for 90 seconds,
the unit will return to the regional beam and the signal quality
will drop to the idle mode range of 53 to 58. However, the PDP
context will remain active.
 Using the LCD and Keypad
3500988-0001 Revision 1.0
15
Status messages
The upper level of the LCD is used for status messages and
menu items. Status messages are listed below.
Display
HUGHES 9211
Powering Off
Too Hot
Battery Hot
SIM Error
No SIM
SIM Blocked
Enter PIN
# tries left
Fault {code/text}
{quick text}
Pointing
Registering
GPS Old
Ready
Standard
Stream {rate}K
Conn Fail: {code/text}
Description
On screen during power up
Displayed while the 9211 is powering down
Unit is too hot; if not corrected, a temporary thermal shutdown may occur
Battery is too hot; reduce temperature or turn off unit to avoid damage to the
battery
SIM communication error
No SIM is detected in the UT
The SIM is blocked due to too many SIM PIN attempts. Enter the PUK via the
Web UI or LaunchPad to clear
A SIM PIN code is needed (this can be entered via the front panel buttons)
# of SIM PIN attempts left before the SIM is blocked
A hardware fault exists preventing normal operation. Scrollable text is
displayed. Use the right button to view the scrollable text.
Special messages displayed for ~15 seconds or until the next button press,
see Table 3 for the list of possible messages.
In pointing mode, this message alternates with satellite bearing and elevation
on a 3 second cycle
Displayed during the registration process
GPS is too old, obtain a fresh GPS location
Registration was successful and the unit is PS attached
Standard (best effort) PDP context is active
Streaming PDP context is active. Streaming rate is listed: {rate} = 32/64/128
A problem occurred during context activation. Scrollable text is displayed. Use
the right (scroll) button to view the scrollable text. Press the left (user) button to
clear the message. (See the Troubleshooting section for more information.)
This can be caused by service subscription problems, using the wrong APN or
invalid APN username/password. Check the APN and username/password on
the Web UI. Failing that, contact your service provider to check the
subscription.
Table 1: Status Messages
Examples:
16
 Using the LCD and Keypad
3500988-0001 Revision 1.0
Menu Navigation
From the status display, a short press of the Accept button takes
the display to menu mode and displays the first of a circular list
of menu items. The menu structure is shown in Table 2 below.
Use the scroll button to scroll between options and the accept
button to select options. A short press of the Back button takes
the user up one level in the menu and a long press exits the menu
system and returns to the status display.
The status display is the default display, so after 30 seconds of
inactivity while in the menu system the unit reverts to the status
display.
Pressing the Accept button in the menu takes the display to the
sub-menu for that option, or, at the lowest level, it selects the
menu option, if applicable. When entering a submenu containing
a list of parameter values/choices, such as connection types, the
currently set choice is displayed.
Alternative parameters values can then be accessed by pressing
the Scroll button; these flash until selected, and then remain on
and steady to confirm they have been selected.
Note that configuration and status information shown in the
menu context refers to the currently selected user TE. The user
can change the selected user TE while in the menu system via
the User button. This changes the displayed menu item as needed
to reflect the newly-selected TE.
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17
Level 1
Connection
Level 2
Level 3
Level 4
Comment
Starts display with the
current setting
Standard
32 Kbps
64 Kbps
128 Kbps
X-Stream
1/2 HDR
HDR
Information
Disconnect
SMS
GPS
IP Status
Terminal
Configure
Pointing
Backlight
WiFi
LCD
Send Text
New message count
# New Msgs or
No New Msgs
{Latitude} or Blocked
{Longitude} or Blocked
Global IP or
Disconnected
APN
Gateway Addr
Version
IMEI
IMSI
Enabled
Bypass
30 seconds
120 seconds
On
Off
Enabled
Disabled
Level 1/5
Level 2/5
Level 3/5
Level 4/5
Level 5/5
13.32861° N format
23.45833° E format
{IP Address}
{APN string}
{192.168.128.100}
{Software version}
{IMEI}
{IMSI}
All OK
Need PickUp
Running Late
Table 2: LCD Menu Structure
 Using the LCD and Keypad
3500988-0001 Revision 1.0
Starts display with the
current setting
Controls backlight setting.
Starts display with the
current setting.
Starts display with the
current setting
Adjusts LCD contrast
immediately to displayed
level. Starts with current
level. Accept button
confirms.
Sends predefined SMS with
GPS fix lat/long.
Displays “Sending SMS” and
“SMS Sent” when complete.
You must configure the
default destination for
these messages from the
SMS Settings web page.
Emergency
Need Help
18
Shows global IP address for
the selected TE
Displays info about the UT
Display Icons
Battery Icon
The battery icon displays the estimated life of the battery while
under battery power. The battery icon also displays the charging
state while under external power.
Three segments: 75% to full
Two segments: 50% to 74%
One segment: 25% to 49%
Zero segments: 10% to 24%
Zero segments, flashing: 0% to 9%
If the icon is off, no battery has been detected.
Power Icon
The power icon displays the state of the external power input.
On if external power is connected.
Off if external power is disconnected.
GPS Icon
The GPS icon indicates the state of the GPS information in the
terminal.
The icon flashes after power up until a fresh GPS fix is obtained.
The GPS icon stops flashing when the terminal has a new fix.
Satellite Icons
The satellite icons, located next to the GPS icon, indicate the
status of the GPS receiver in the terminal and the number of
visible satellites.
The icons are off when the GPS receiver is off.
The icons are active when the GPS receiver is on, either
flashing or steady state. The number of icons in steady state
indicates the number of GPS satellites in view. You will need all
three on solid to acquire a new GPS fix. Note that once an
adequate GPS fix is obtained, both the GPS receiver and all of
the satellite icons are turned off.
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Wireless LAN Icon
The wireless LAN icon displays the state of the WLAN feature.
No icon on LCD if Wireless LAN operation is turned off.
Visible wireless LAN icon on LCD if Wireless LAN is on.
Wireless LAN Lock Icon
The lock icon displays the state of encryption for the WLAN
feature. It is displayed only if the Wireless LAN is on and
WLAN encryption is turned on.
Globe ICON
The globe icon displays the circuit switched attach status of the
terminal.
No icon on LCD if not CS attached to the network: no circuit
switched calls possible.
Visible globe icon on LCD if CS attached: ready for calls.
SIM PIN entry
If the SIM PIN is enabled, the PIN must be entered before the
UT can be used. This can be entered via the Web UI,
LaunchPad, or the keypad.
The upper row of the LCD displays “Enter PIN” while the lower
row is used for PIN entry.
The cursor flashes under the current digit location.
A short press of the Scroll button cycles the current digit 0 – 9.
A short press of the Accept button advances to the next digit.
When the 4th digit is entered, pressing Accept enters the PIN.
A short press of the Back button moves the cursor back to the
previous digit.
When PIN entry is complete, the UT confirms the correct PIN
has been entered. If it is correct, it proceeds with the normal
display. If it is incorrect, it displays “# tries left” on the display,
where “#” is the number of attempts remaining prior to the SIM
being blocked.
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Multiple Users
Multiple TEs can be connected to the 9211, e.g. via the wireless
LAN interface or if an external hub or switch is used. To use the
menu and keypad to control connections for all the TEs, short
press (< 2 seconds) the User button and the display will cycle
through the IP addresses of the connected TEs.
To activate a context for a particular TE, press the user button
until the correct IP address is displayed, and then press the
Accept button to enter the menu and control the PDP context.
Information Messages
The following table shows possible error and status messages
with explanations and suggested actions. Most of these
messages will self-clear after 15 seconds, or can be cleared
immediately by pressing any button on the front panel.
When setting up contexts from the menu, these messages are possible:
MustDeact1st
There is already a context up for this TE, deactivate it before setting
up a new one
Deact;TryAgn
UT is in the process of deactivating a context, try setting up the
context a short time later
NotPSAttachd
UT is currently not PS attached, context setup is not possible
No TE Found
There is no TE currently connected/identified by the UT as available
for data traffic
Activating
The UT is now attempting to establish the requested context; this
message appears until the context is setup or an error is detected
When taking down contexts from the menu, these messages are possible:
Deactivating
The context is being deactivated; this message appears until the
context is deactivated or an error is detected
NoCntxtActiv
The TE for which context deactivation is being requested doesn't
have a context setup at this time
When sending SMS messages from the menu, these are possible:
NotCSAttachd
The UT is currently not CS attached, so it cannot send an SMS
message at this time
Sending SMS
The UT is sending the requested SMS message
SMS Sent
The UT has sent the requested SMS message
SMS Failed
The UT failed to send the requested SMS message
If in pointing mode, this message is possible on the LCD:
Insert SIM
There was no SIM detected; pointing can still continue, but once
complete, "No SIM" will appear permanently and only emergency
calls can be made (this message remains on for about 1 minute,
then self-clears)
If changing the Telephony settings, this message is possible on the LCD:
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Reboot Req'd
The change to the telephony settings will not take effect until the UT
is rebooted
At any time during operation, this message is possible on the LCD:
Battery Low!
The battery is extremely low. Plug in the DC cord to avoid
automatic power off when the battery level becomes critical. This
message persists until the condition has been corrected or a button
is pressed.
Table 3: Quick-text Status Message Descriptions
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Using the Web UI
Accessing the Web UI
The Hughes 9211 UT includes its own internal Web User
Interface (Web UI). To access the Web UI, open your
favorite Web Browser and type in the internal IP address of the
UT e.g. http://192.168.128.100. The Web UI opens up to the
Home or Terminal Status page as shown below:
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23
Home page
The Home page shows the current terminal status and allows
you to setup your initial data connection.
On the left side of the page is the Status bar. These items are
updated automatically when the status of any item changes.
1. Connection: This field indicates whether you are
registered with the Network. It also shows the PS and CS
status, beam type, and receive signal quality.
a. Packet Switched (PS) Attach Status: This field
indicates whether you are PS attached with the
Network. Once PS attached, in most cases you will
still need to setup a PDP context in order to send PS
data.
b. Circuit Switched (CS) Attach Status: This indicates
whether you are CS attached with the Network. Once
you are CS Attached and Registered with the network,
you are able to make CS calls.
2. GPS: This field displays the current GPS position status.
If you have received a GPS fix and the Network GPS
policy has been received and it allows the GPS position to
be shown to the user, it will display the Latitude,
Longitude, Fix Quality, and the Last time the GPS position
was updated. Time displayed is UTC time.
If the location is “Blocked” it means the unit has a fix but
cannot yet display it because it is waiting for the GPS
display policy from the network.
3. BGAN terminal: This field indicates the WLAN and
battery status.
The sample page above shows what appears while the UT is in
antenna pointing mode. Once antenna pointing is complete and
you have successfully registered with the satellite network, the
middle of the page updates: in the middle of the page you will
find the following items:
Current Connection field allows you to activate data
connections for your TE. You can activate a Standard connection
or a Streaming connection. For streaming connections use the
drop down box to select the data rate for the stream.
Connect using APN field allows you to control the APN used
for the connection.
Details show the status of the connection for this TE.
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Visible Satellites shows the satellites visible from your current
location and the pointing information.
The following figure shows how the UI looks before you
activate a Standard or Streaming connection. After the
connection is setup, use the Disconnect button to deactivate your
connection.
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25
Connections
Along the top of all 9211 Web UI pages are icons representing
the categories of available sub-pages. The Connections icon has
three main configuration areas (sub-pages) to select from:
Manage Contexts, Automatic Contexts, and Manage APNs.
The following section reviews each of these pages.
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Manage Contexts
The Manage Contexts page under the Connections icon allows
the user to setup and configure PDP contexts (data connections)
for any TE that is connected to the UT. It also shows you all
current Active Connections.
Open a New Connection field - To open a new connection,
select the row and enter the required data:
Owner – Your current IP address is shown by default (.101), but
you can change it to control connections for any other device
connected to the terminal. The page automatically displays
entries for all detected devices and these entries can be selected
to activate connections for those devices.
Service - Select the service that you want by clicking on the
down arrow. The drop down list shows all of the different QoS
types: Standard, Streaming 32K, Streaming 64K, Streaming
128K, X-Stream, ½ HDR and Full HDR. Select the appropriate
service required.
APN - The APN is read from the SIM card, but if you have other
APNs defined (go to the Manage APNs page), you can use the
down arrow to select a different APN.
Username/Password: Some Service Providers require a
username and password to be used when setting up a connection.
This is often required when using Static Global IP addresses
assigned by the Service provider. If this information is required,
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27
a “pop-up” dialog will appear once you select the APN. These
fields may also be entered when defining a new APN or when
you select a different APN.
Once everything is defined correctly, click on the Open Selected
Connection button. The new context will appear in the Close
an Active Connection field above.
Close an Active Connection field - In the upper field, all active
connections are shown and you can select and close any of these
connections unless an Administration Password has been
enabled. See the Security Section for more information about
the administration password.
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Automatic Contexts
This web page allows you to use Automatic Context Activation
(ACA) in two different ways;
 One way is to use a static IP addresses in the TE device so
you can establish an automatic PDP context with any QoS
that is offered by the network (upper half of the web page).
 The second way is to use DHCP IP addresses so you can
establish an automatic standard PDP context for any TE that
connects via DHCP to the UT (lower part of the web page).
 There are also two ways to set the ACA whether you choose
Static or DHCP. You can choose whether the context should
be activated as soon as the UT detects the device (“ON”), or
if the context should only be activated when the TE attempts
to send data to the satellite link (“Data”):
o “Always ON”: Select ON in the drop down menu
if you want the context to be On all the time.
o “Data”: Select Data if you want the context to be
activated when the TE attempts to send data to the
satellite link
When using “Data” ACA, if the context is ever deactivated, it
will be reactivated when more data is sent.
The “On” option will always reactivate the context if it is
deactivated, even if data is not sent by the TE.
Static IP Automatic Contexts: You can configure your own
range of static IP addresses and QoS’s to use with a static
automatic context.
To turn on a particular range of static addresses, select “On” or
“Data” from the drop down list and choose a range of addresses,
low and high to use (e.g. 192.168.128.200 to 192.168.128.202)
or you can leave the defaults (192.168.128.200 to
192.168.128.209).
Next, select the desired QoS for that range of IP addresses (e.g.
Standard). The APN listed is the default APN read from the
SIM card (bgan.inmarsat.com). If your SIM is provisioned for
more than one APN, then you can select a secondary APN from
the drop down list.
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29
If you want to setup additional ranges of addresses, please follow
the same instructions as above.
You cannot overlap the IP address ranges. If you do, an error
message will pop-up telling you that you have an overlap region.
Check all of the ranges for overlaps and try again.
When you are finished, click on Update Static Settings and you
should see a message saying “Operation Successful”.
DHCP Automatic Contexts: This option allows you to set up
the UT for dynamic standard ACA. This means that any device
connected to the UT via DHCP, whether wired or wirelessly,
will automatically receive a standard context. Note: Streaming
contexts are not supported with DHCP ACA. For Streaming
contexts, you must use Static ACA, described above.
To activate this feature, select “On” or “Data” from the drop
down list under the DHCP Automatic Contexts section. The
DHCP address range is configured on the IP Address/DHCP
Settings page. The APN will be the default APN configured on
the Manage APNs page.
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Once you hit “Update Static Settings” you will get a pop-up
message saying that the ACA settings were updated successfully
and to take effect you will have to reboot the terminal.
Once you reboot the terminal, check that the settings took effect.
To see if the context has been setup properly, click on the
Connections tab>Manage Connections Page and this will show
you all contexts that have been setup (active or inactive).
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31
Manage APNs
Some SIM cards are provisioned with multiple APNs, so you can
use this page to pre-configure those additional APNs if needed.
Once the APN is defined, you can select it from the drop down
list without having to put in the username and password every
time.
Add an APN field – Use this field to add an additional APN that
you want to use, or to edit an existing APN. For adding a new
APN, type in the new APN and username (if required) then
select Add New APN. If the APN requires a password, select
the “APN Requires Password” box. If you want to save the
password so you don’t have to re-type it each time you configure
a PDP context for that APN, check the “Remember my
Password” box and then click the Add New APN button. (The
username is always saved if entered.) The new APN name will
show up in the Defined APNs field with the username in
parentheses. This APN will now be available to use from any
APN drop down menu.
User Name /Password: Some Service Providers require a
username and/or password to be used when setting up a
connection. This is often required when using Static Global IP
addresses assigned by the Service provider.
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The screenshot above shows the new APN that was added, in the
Defined APNs section.
If you wish to edit an existing APN, first select the APN to edit
under the Defined APNs section on the left. The information for
that APN will then appear in the Add an APN field to the right,
and you can then edit it. Click the Save Changes button to save
your changes.
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33
Make Default. If you wish to change the default APN, select an
entry in the list of Defined APNs and then click Make Default.
This APN will now be the default APN on the other context
control pages. Note: The pop-up message below warns you that
APN’s have been updated and changed and to re-check your
settings.
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SMS
You can manage SMS text messages from the SMS pages. You
must have a valid Service Center number configured in order to
send SMS messages – see the SMS Settings Page.
Send/Receive
The Send/Receive page allows you to view your Inbox messages
and Compose a new message. If there are more than 10
messages, you can view the older ones by changing the page
number. You can also reply to received messages or forward
them to another number.
You may need to periodically delete messages to prevent the
SIM from filling up, which will prevent the receipt of new
messages. Select a single message by checking the box next to it
and press the Delete Checked button. To delete multiple
messages just select the check box next to each message.
After composing a message you can save it to drafts rather than
sending it, by pressing the Save button.
Saved Drafts
The Saved Drafts page allows you to view previously saved
messages. After editing a message you can resave (Save) or send
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35
the message (Send). You can also compose a message from this
page.
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Sent Messages
The Sent Messages page allows you to view previously sent
messages. Again, you may need to periodically delete messages
to prevent the SIM from filling up. You can also compose a new
message from this page.
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SMS Settings
On the SMS Settings page you can configure the default settings
for messages.
You must have a valid Service Center number configured in
order to send messages. The default Service Center number is
+870772001799.
In the Remote SMS Feature section you can enable the unit to
receive and act on special remote control SMS messages.
Contact your service provider for more information on this
feature. Before this feature can be enabled you must obtain the
feature activation code from your service provider and activate
the feature from the Features Web page.
You can configure the password that must be contained in
remote control SMS messages. Be sure to make a note of the
password if you change it from the default. Note: If you activate
this feature and do not change the password, it is possible that
other people may be able to send control messages to your unit.
Remote control messages will be deleted after they are received
and will not be stored in the SIM. The Default SMS destination
is the SMS address that is used when sending any of the predefined text messages from the keypad. (See Menu Navigation
on page 17).
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Settings page
General Setup
This page allows the user to configure various parameters of the
UT. A description of each item follows:
Terminal Startup – by default Bypass Antenna pointing is not
selected but if the terminal is permanently mounted you can
select this option to bypass antenna pointing on subsequent
power ups. For permanent installs you can also configure the
unit to always power on when mains is connected to avoid
having to use the power button.
Streaming – By enabling this parameter, the user can turn on a
timer for inactivity on streaming connections. The timer is in
either seconds or minutes and will tear down a streaming context
after X seconds or minutes of inactivity.
Emergency Call Numbers: Allows the user to add the
emergency call number that is applicable in the part of the world
where the terminal is being used, if it is not already defined.
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IP Address/DHCP Settings
Terminal Local IP Address: This section allows the user to
change the local IP address of the terminal from the default
192.168.128.100 IP address. All four octets are available to
change. Once the local IP address is changed on this page and
applied, the IP address ranges for the DHCP server, the Manage
Context page and ACA page will also be changed automatically.
Updates to the IP address will not take effect until the UT is
rebooted.
DHCP Server: allows the DHCP server in the UT to be turned
on or off by checking the Enable box.
DHCP Address Range: This allows the user to set the range of
DHCP addresses that are given out by the UT to connected TEs.
Lease Time when idle: Idle-mode DHCP Lease Time refers to
the DHCP lease time when the UT is not connected to the
network. This parameter allows the user to change the default
time (60 seconds) that the DHCP lease to the TE is good for.
This parameter was introduced because problems with some
devices that will not accept a short DHCP lease time.
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The longer the Idle-mode DHCP lease time, the longer it will
take the Network/UT to update the TE with the correct DNS
servers for web browsing after establishing a data context.
Lease Time when connected: The Connected-mode DHCP
Lease Time refers to the DHCP lease time when the UT is
connected to the network. Most users will have no need to
change this parameter.
Network Operating Mode: The Netmode field indicates the
mode of operation of the terminal. In NAT mode the UT will
translate between the local and global IP addresses. In Relay
mode the UT will supply the global IP address to the TE once a
PDP Context is established. Relay mode is single user/single
PDP Context and only supports a single connected TE. Note:
Updates to this field will not take effect until the UT is restarted.
Nat Mode
In NAT mode once a PDP context is active, the UT will
translate between the local and global IP addresses. This is a
basic NAT that only performs IP address translation. It does not
use port translation.
Relay Mode
In Relay mode the UT will supply the global IP address to the
TE when the context is established. Relay mode is single user
and only supports a single connected TE.
In Relay mode DHCP is required to provide the global IP
address to the TE. When the context is activated, the DHCP
server in the UT will NACK the next DHCP lease renewal from
the TE and assign the global IP address assigned by the network.
The local IP connection will be torn down and reestablished as
the IP address changes. Similarly, when the context is
deactivated the DHCP server will NACK the lease renewal and
then reassign the original private IP address.
LaunchPad and the Web UI will lose and reestablish their
connections to the terminal as the IP address is changed.
To make the IP address change happen quickly a short DHCP
lease should be used. The terminal defaults the DHCP lease time
to 60 seconds in idle and connected mode.
Relay mode only supports a single user TE.
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Wireless LAN
The Wireless LAN settings page allows the user to enable,
disable, and configure the Wireless LAN functionality of the
terminal.
The Wireless LAN Security is controlled on a separate web page
– WLAN Security.
If you have not previously used the terminal’s WLAN interface,
it has to first be enabled from this page using a computer
connected to the terminal using an Ethernet connection. Once
WLAN is enabled and configured, TEs can connect to the
terminal wirelessly.
Fields on this page include:
Enable Wireless LAN Interface: Turns the Wireless LAN
interface on/off. The default is off (unchecked).
Network Name (SSID): The default is “Hughes 9211”, but you
can change it to whatever you want.
You can “hide”/prevent the SSID broadcast on the WLAN
Security page
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Network Region: There is only one region for all countries.
Network Channel: This controls the radio channel number (1
through 11) used by the access point. To meet FCC regulations,
channels 12 to 14 are not supported.
If performance issues occur over the WLAN interface, changing
the Channel may help.
Wireless LAN Security
This page allows the user to configure WEP, WPA or WPA2
Security for use when the terminal is communicating wirelessly
to TEs. Additional security measures that can be used with
encryption to make it more secure are:
1) Do not broadcast your SSID and
2) Enable MAC address filtering so that only the MAC addresses
that you select, can connect to the terminal. A maximum of ten
(10) addresses can be filtered.
Check the box if you want your SSID name to be broadcast.
Select from the down arrow, No protection, 64 bit WEP, 128 bit
WEP, WPA or WPA2.
For 64 bit WEP, define a 10 hex character key.
For 128 bit WEP, define a 26 hex character key.
For WPA and WPA2, define an 8 to 63 character passphrase.
Mac Address Filtering
Check the box to Enable MAC Address Filtering
If any TE is already connected to the terminal wirelessly, the
MAC address of that TE will be detected and show up in the
Add a Detected Device field.
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To add the detected MAC address, click on the address to
highlight it and then click Add. It will now show up in the
Allowed MAC Address field.
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Telephony
Telephony Settings:
Analog Power Savings: This field turns off the 48V POTS
supply voltage between calls in order to save power. If you do
not get a dial tone a few seconds after you take your analog
handset off hook, try changing this field to “Disable (Always
on)”. The 48V will always be On so the terminal will work
with a wider range of handsets, but the operating time on
battery will be reduced.
Route incoming 3.1kHz/fax calls to: By default, incoming
3.1kHz/fax calls are routed to the second RJ11 port on the
RJ14 connector. However, if you have a device that supports
both voice and 3.1kHz/fax on a single line, you can configure
the RJ14 port to support both services on line 1. Set this field
to “RJ14 port 1” and simply connect the device directly to the
RJ14 port with an RJ11 cable. With this setting in Analog
telephony mode, all incoming calls are then routed to RJ14
line 1. To initiate a 3.1kHz/fax call when connected to line 1
add a 2* prefix in front of the dialed number (note: this works
regardless of the setting on the Web page). For voice calls, no
prefix is required, but the 9211 will accept a 1* prefix to
indicate a voice call.
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General Telephony Settings:
Call Progress Tones: Two options are provided for call
progress tones. Option 1 is the default tones used in the USA.
Option 2 provides an alternative set of tones that are used in
Brazil and some European countries.
With Option 2 the ringing voltage changes to 36V rms on 48V
DC rather than just 48V rms AC.
Option 1 (US)
Call Progress
Tone
Freq (Hz)
Cadence
Dial
350 + 440 Steady ON
Ring Back
440 + 480 2 sec ON
4 sec OFF
Repeating
Network
480 + 620 0.25 sec ON
Congestion
0.25 sec OFF
Repeating
Busy
480 + 620 0.5 sec ON
0.5 sec OFF
Repeating
Option 2 (Alternative)
Freq (Hz)
Cadence
425
Steady On
425
1 sec ON
4 sec OFF
Repeating
425
0.5 sec ON
0.5 sec OFF
Repeating
425
0.25 sec On
0.25 sec OFF
Repeating
Security
You can configure three separate security settings on this page:
1) SIM PIN, 2) Phone to SIM PIN, and 3) Administration
Password.
SIM PIN – this is a four digit field that can be Enabled and
configured by the user to secure the terminal against unwanted
use. Once enabled, the terminal will require the SIM PIN at
startup.
Phone to SIM PIN – use up to 5 digits to lock the terminal to
the current SIM card. The Phone to SIM PIN code will have to
be entered any time the SIM card is changed. This setting is
similar to your GSM phone’s security code. Default password is
12345.
Administration Password – this configuration allows the user
to prevent terminal settings from being changed once the
terminal is configured properly. This password will have to be
entered before any settings can be changed. See screenshots
below.
46
 Using the Web UI
3500988-0001 Revision 1.0
The Enter Administrator Password pop down screen appears
the first time the user tries to edit a parameter if the
Administrator password is enabled.
 Using the Web UI
3500988-0001 Revision 1.0
47
Features
You can enable special features from this page.
SMS Remote Management is “Active” by default and allows
the unit to receive and act on special remote control SMS
messages. It is fully compatible with Remote terminal Manager
(RTM) and supports over-air upgades.
To use the feature you must enable it on the Remote Settings
SMS page.
48
 Using the Web UI
3500988-0001 Revision 1.0
Usage Page
This web page provides an estimate of the amount of Packet
Switched data that was sent and received, along with time spent
on streaming connections and CS calls. The data is broken up
into two types:
Trip Usage Statistics: The trip counter is similar to the trip
counter on your vehicle. It can be zeroed out at anytime by the
user and it will track the statistics until the user resets it.
Lifetime Usage Statistics: The Lifetime counter is similar to
the odometer on your vehicle. It shows the statistics of the
terminal since the software version that added this feature was
loaded onto the UT. The user cannot reset these counters.
If the UT power is abruptly disconnected for some reason, the
UT will not be able to save the statistics to flash and hence the
statistics for the session (Trip) may be inaccurate.
 Using the Web UI
3500988-0001 Revision 1.0
49
Support Page
This web page allows you to display technical and support
information about the terminal and retrieve logs.
50
 Using the Web UI
3500988-0001 Revision 1.0
Support and Information
Terminal Information
Model: this displays the UT model number.
Class: this indicates the UT Class.
IMEI: This displays the IMEI (serial) number of the
UT.
Software Version: This displays the current version
of software that is running on the UT.
SIM Information
IMSI: This displays the IMSI number of the SIM card
in the UT. If is the IMSI is not displayed, it indicates
that there is a problem reading the SIM card, e.g.
because there is no SIM, it is installed incorrectly or
PIN must be entered.
APN: This is the APN read from the SIM card.
Subscriber Phone Number: this field displays the
MSISDN or phone number for the terminal’s voice
service. The number is only displayed if the number
was configured in the SIM by your service provider.
Even if no number is shown, the service may still be
active because this field is just for your information
and is not required for the service to operate.
Terminal Support – contact information retrieved from the
SIM card.
Website
Telephone
E-Mail
Troubleshooting
Terminal Log Files: This allows you to extract and save any
of the following log files for troubleshooting purposes:
System Log
Event Log
Packet Log
Circuit Log
These files can be e-mailed to Hughes directly for fault
analysis if the user experiences any problems.
 Using the Web UI
3500988-0001 Revision 1.0
51
This uses FTP to retrieve the files from the UT which can be
blocked by some security software such as McAfee. If you
encounter problems, check your PC security settings.
Reset Terminal to Factory Defaults: Clicking the “Restore
to Defaults” button will restore the UT back to the factory
default settings and delete any of the user parameters that have
been set-up in the UT.
Hughes highly recommends that the user exhaust all possible
troubleshooting procedures before using this feature
Reboot terminal: Clicking this button reboots the terminal so
that configuration changes can be saved into the configuration
file or it can be used when just a simple reboot of the terminal
is required.
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 Using the Web UI
3500988-0001 Revision 1.0
Troubleshooting
Problem
Possible Cause
Possible Solution
Terminal will not turn on
Battery not connected properly
Check battery is correctly
installed
Battery not charged
Cannot get SIM card to lock
into position
SIM is not correctly oriented for insertion
Connect AC/DC converter to
charge the battery
Ensure the SIM is pressed
firmly into the SIM slot
Ensure the SIM is oriented as
shown in the Setup section
The BGAN LaunchPad or
web UI will not connect to
the terminal
No interface connection between the terminal
and computer
Your computer is configured with a static IP
address in the wrong subnet. Default UT IP
address is: 192.168.128.100
Ensure there is a WLAN or
Ethernet connection between
the terminal and computer, see
page 8.
Check the IP configuration
settings on your computer.
Enable DHCP or use a static
IP address in the same subnet
as the UT local IP address.
Default UT IP address is:
192.168.128.100
Terminal is connected to the
BGAN network, but cannot
obtain the requested Quality
of Service
Network temporarily not available
User tried to set up a 256 Kbps streaming
connection.
Retry again. If problem
persists, contact your service
provider.
The Inmarsat Network only
supports 256K for Class 1
terminals and 128K is the max
for Class 2 UT’s
Terminal does not obtain a
GPS fix
Terminal’s location limits visibility of 3 or
more GPS satellites.
Move the terminal to a
location where there are fewer
obstructions such as trees or
tall buildings, so that there is a
clear view of the sky.
Analog handset has no dial
tone
Handset does not trigger the terminal’s off
hook detection circuitry
Disable “analog power
savings” on the Telephony
Settings page.
 Troubleshooting
3500988-0001 Revision 1.0
53
54
Problem
Possible Cause
Possible Solution
None of the above solutions
resolve the problem
Terminal may have a hardware or software
fault, and needs to be re-booted.
Remove power. Wait 30
seconds. Reconnect the DC
power and turn on the
terminal.
 Troubleshooting
3500988-0001 Revision 1.0
PDP Context Activation Errors
CME error
number
14
21
CME Error Text on LCD display or
Web UI
invalid index
no network service
55
62
Implicitly detached (#10)
Network failure (#17)
65
Congestion (#22)
67
Service option not supported (#32)
68
Requested service option not subscribed
(#33)
69
70
Service option temporarily out of order
(#34)
No PDP context activated (#40)
72
PDP authentication failure
74
Semantically incorrect message (#95)
75
76
Invalid mandatory information (#96)
Message type non-existent or not
implemented (#97)
Message type not compatible with the
protocol state (#98)
Information element non-existent or not
implemented (#99)
Conditional IE error (#100)
Message not compatible with the protocol
state (#101)
Protocol error, unspecified (#111)
Network access forbidden
77
78
79
80
81
92
Possible reason
Problem in PDP context request
Could be poor signal or signal blockage, or
network problem.
Check attach and registration status.
Could be problem accessing the network;
or could be invalid streaming rate or too
many streams requested.
Insufficient resources in the spot beam.
Retry later.
Invalid context parameters or subscription
problem.
Requested invalid APN or SIM
subscription problem.
Retry activating the context, then try
rebooting the unit.
Retry activating the context, then try
rebooting the unit.
Could be invalid APN username or
password
Could be problem in TFT definition or
PDP context request.
Problem in PDP context request
Problem in PDP context request
Problem in PDP context request
Problem in PDP context request
Problem in PDP context request
Problem in PDP context request
Problem in PDP context request
Retry activating the context, then try
rebooting the unit.
Check the SIM card and SIM subscription.
 Troubleshooting
3500988-0001 Revision 1.0
55
Technology Overview
GPS
The Global Positioning System (GPS) uses 24 orbital satellites to
determine the position of the Terminal anywhere on the globe.
Obtaining a GPS Fix
In normal operation, a GPS receiver, such as that built in to the
terminal, needs to be able to receive signals from at least four
satellites so that it can then calculate a latitude, a longitude and
an altitude – this position fix is referred to as a 3-dimensional or
3-D fix. If only three GPS satellites can be seen by the GPS
receiver, then the last available altitude measurement is assumed
and the GPS receiver calculates a position fix based on latitude
and longitude only. This simpler position fix is referred to as a 2dimensional or 2-D fix and is quicker and easier to obtain than a
3-D fix, but may be less accurate.
The GPS receiver may take between a few seconds and a few
minutes to obtain a GPS fix, depending on how frequently the
GPS receiver is being used. The frequency of use determines the
how quickly the GPS Terminal is able to start.
 Hot start  if the GPS receiver is being used frequently, (that
is, in the last two hours), it is regularly updated with data
from the GPS satellites, and so only takes a few seconds to
obtain a GPS fix after being switched on.
 Warm start  if a GPS receiver has not been used for more
than two hours then it may take up to 45 seconds to obtain a
GPS fix.
 Cold start  if the GPS receiver has not been used for some
time or is 300 km or more from where it was last used, it can
take a few minutes to obtain a valid position fix.
The time taken to obtain a valid GPS fix can also be affected by
the visibility that the GPS receiver has of the GPS satellites. The
GPS system is relatively tolerant of atmospheric conditions such
as heavy cloud or rainfall. However, physical blockages, such as
tall buildings or terrain can significantly degrade the ability of
the GPS receiver to obtain a fix. For this reason, ensure that the
GPS receiver has a clear view of as much open sky as possible.
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 Technology Overview
3500988-0001 Revision 1.0
GPS and BGAN Registration
BGAN uses the accurate position and timing information
obtained from GPS to help ensure efficient registration of a
BGAN Terminal with the BGAN network.
Dialing and Numbering
Dialing - As the BGAN numbering system follows the same
pattern as the normal telephone system, dialing is carried out in
exactly the same manner as making a normal telephone call. The
subscriber number is used with the same international and area
codes as any other telephone network. Start the dialed number
with 00 and terminate it with #. If you are calling another
BGAN unit dial 00 + 870 number plus # to initiate the call.
Multi-Subscriber Numbering (MSN) - The BGAN SIM card
has a master MS-ISDN number that is used for making voice
calls and sending SMS messages to another BGAN terminal.
PDP Context
A Packet Data Protocol (PDP) Context defines connection
aspects such as routing, Quality of Service (QoS), security and
billing between a mobile user terminal, such as the BGAN
Terminal, and a data network. PDP Contexts are essential to the
General Packet Radio Service (GPRS) system, which is used by
GSM and UMTS-based 3G networks worldwide for transmitting
data.
In order for a user to be able to transfer data across a network, a
PDP Context must be activated in the Terminal and associated
Core Network. The procedure for this is as follows:
1. After registration with the network, the user activates a
PDP Context using an application on the computer or
Terminal, and requests sufficient radio resources (that is,
power and bandwidth) to support the context activation
procedure.
2. Once the resources are allocated, the Terminal sends the
Activate PDP Context request to the Core Network. This
request includes key information about the mobile user's
PDP address (for example an IP address), PDP type (that
is, static or dynamic address) the QoS requested for this
context, the APN of the external network to which
connectivity is requested, the user's identity (IMSI) and
any necessary IP configuration parameters (for example,
security settings).
 Technology Overview
3500988-0001 Revision 1.0
57
3. On receiving the Activate PDP Context message, the Core
Network checks the user's subscription record to establish
whether the request is valid. If the request is valid, a
virtual connection is established between the Terminal and
the Core Network, and data transfer can then take place
between the Terminal and the external data network,
within the scope of the current PDP Context. The PDP
Context is stored in both the Terminal and the Core
Network.
A single Terminal may have multiple PDP Contexts each with
different QoS profiles. The primary PDP Context is a PDP
Context with default QoS profile attributes and is always
activated first. All other PDP Contexts with the same PDP
Address are secondary PDP Contexts. Secondary PDP Contexts
share the same PDP Address and connect to the same APN but
may have different QoS profiles.
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 Technology Overview
3500988-0001 Revision 1.0
Technical Specifications
Satellite TX Frequency
Satellite RX Frequency
GPS Frequency
1626.5 – 1660.5 MHz and 1668 – 1675 MHz 4
1518 – 1559 MHz
1574.42 – 1576.42 MHz
Continuous transmit on HDR stream
Continuous receive256Kbps stream
Standby Time
Up to 2 hours1
Up to 4 hours1
Up to 36 hours1
Weight
Dimensions
1.9Kg
232 mm x 292 mm x 51 mm
Operating Temperature (with battery)
Operating Temperature (with DC supply)
Battery Charging Temperature
Storage Temperature (including battery)
-5°C to +55°C3
-25°C to +55°C
0°C to +40°C
-25°C to +60°C (-20°C to +20°C is recommended for longer
battery life)
-25°C to +80°C
Storage Temperature (excluding battery)
Humidity
Wind
Water and Dust
Non-operational Mechanical Vibration
95% RH at +40°C
Operational wind loading (with stand secured to ground)
40kph (25mph)
IP 55 Compliant
200-2000Hz, 0.3 m2/s3
MIL-SPEC 810B Method 500.3, Procedure 1
3.4A 2
Input Voltage
19V
Data Connectivity
RJ45 port (Ethernet 100BaseT)
RJ14 port (POTS)
802.11b/g/n WLAN
Other Features
Integrated User Interface (iUI) via LCD panel
Web User Interface (Web UI)
SIM/USIM Slot (behind battery)
AC/DC adapter
Rechargeable Li-Ion battery
¼ inch UNC threaded hole for tripod mounting
Compass to assist pointing
External Antenna options
Note:
1. Performance may be affected by a wide range of factors.
2. The Hughes 9211 broadband satellite terminal operates on DC power which can be supplied by an
AC or DC power source. To comply with safety requirements, the terminal must be powered with only
an AC/DC adapter or DC power adapter supplied or approved by Hughes.
3. Recommend using external battery or power source for continuous Tx above +40o C.
4. XL band 1668 – 1675 MHz operation available only within Alphasat I-4A F4 satellite coverage.
 Technical Specifications
3500988-0001 Revision 1.0
59
Declaration of Conformity
FCC Compliance




60
 Declaration of Conformity
3500988-0001 Revision 1.0
This device conforms to the FCC rules. Any changes or
modifications to Hughes Network Systems’ equipment, not
expressly approved by Hughes Network Systems, could void
the user's authority to operate the equipment.
To comply with FCC RF exposure requirements, this device
must be operated with a minimum separation distance of one
meter from the front of the satellite terminal’s antenna to a
person's body. Other operating configurations should be
avoided.
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions; (1) this
device may not cause harmful interference, and (2) this
device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more
of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and
receiver.
—Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician
for help.
EU RoHS-2 (Restriction
of Hazardous
Substances) Directive
The European Union (EU) Restriction of Hazardous Substances
(RoHS) Directive 2011/65/EU restrict the use of certain
hazardous substances in electrical and electronic equipment.
Unless otherwise noted, all products, assemblies, and subassemblies manufactured by Hughes and its sub-contractors are
compliant with this directive.
 Declaration of Conformity
3500988-0001 Revision 1.0
61
EU WEEE (Waste
Electrical and Electronic
Equipment) Directives
The European Union (EU) Directive 2002/96/EC on waste
electrical and electronic equipment mandates recycling of
electrical and electronic equipment throughout the EU by August
13, 2005.
Unless otherwise noted, all products, assemblies, and subassemblies manufactured by Hughes and its sub-contractors will
be compliant with this directive and any subsequent revisions or
amendments. This product carries the WEEE label below to
demonstrate compliance.
For addition information, contact Hughes Network Systems at:
www.hughes.com.
62
 Declaration of Conformity
3500988-0001 Revision 1.0
Glossary
APN: An Access Point Name (APN) provides access to an
external network. By default, the SIM Card in your terminal is
configured with the APN of your Service Provider. You may
want to configure further APN’s if you have arranged with your
Service Provider to use more than one SIM Card.
BGAN Satellite Terminal: Referenced throughout this
document as the Satellite Terminal, “The Terminal,” or UT.
This device implements and manages BGAN satellite
communications between your computer and Service Provider’s
network.
Quality of Service: Quality of Service (QoS) assigns a level of
priority to certain types of data traffic, in particular high
bandwidth applications such as video and multimedia. QoS
attempts to maintain a guaranteed throughput level, and
minimize error rates and end to end latency, so providing a
higher level of service than "best effort" protocols.
DNS Server: The Domain Name System (DNS) is an Internet
service that is required because the Internet does not recognize
the text-based Web address or email address that you type into
your Web browser or email application. All or part of a Web
address or an email address is a domain name, and DNS
translates this domain name into an IP address that is recognized
by the Internet.
A DNS Server holds a database of domain names and IP
addresses, so that when you enter a Web address or email
address, you are directed to the correct IP address over the
Internet.
Ethernet: Ethernet is a local area networking method used
widely throughout the computer industry. It is one of the three
communications interfaces supported by the Satellite Terminal.
Fault Code: A number which uniquely references an error in a
hardware or software system. In the Satellite Terminal, if there is
a fault detected, the fault code and a description are displayed in
suitable LaunchPad windows.
GPS: Global Positioning System. The GPS receiver in the
Satellite Terminal receives signals from the constellation of GPS
satellites. It uses these signals to determine the Terminal’s
location on earth. That location is used during registration to
gain access to the BGAN system.
 Glossary
3500988-0001 Revision 1.0
63
IP Address: An Internet Protocol address, or IP address, is a
number that uniquely identifies the computer accessible over a
TCP/IP-based LAN or the Internet that is sending or receiving
information. An IP address is a 32-bit numeric address written as
four numbers, separated by periods and each number is between
0 and 255. For example, 207.115.79.4 is an IP address. In the
BGAN system, IP addresses for the Network and the TE can be
dynamic or static.
Network Dynamic IP Address: A network dynamic IP
address is a temporary address that is assigned by your BGAN
Service Provider when you connect to the BGAN Network.
Network Static IP Address: If required, a static IP address
can be assigned by Service Providers to BGAN users when the
SIM is provisioned. This static IP address is used every time
you connect to the BGAN network and is associated with a
specific username and password.
DHCP Address: Local IP address that is assigned by the UT
DHCP server to the TE once connected to the UT. This is a
private IP address that is not routable within the Internet.
Terminal Local IP Address: IP address of the UT to access
the web UI and talk to the UT via LaunchPad. This address is
configurable by the user. The default local IP address of the
terminal is 192.168.128.100.
Standard Connection: A standard connection is charged by
volume of data sent. The bandwidth you are allocated depends
on terminal type and network availability, but is always ‘best
effort’, that is, you are allocated bandwidth depending on your
requirements and the requirements of other users of the BGAN
network, or BGAN Terminal. This connection class is suitable
for most data types, other than multimedia.
Streaming: A streaming connection gives you a guaranteed data
rate and is charged by the amount of time the connection is
active. Streams are typically used for multimedia data, such as
video.
TE (Terminal Equipment): Terminal equipment refers to the
piece of equipment that is connected to the BGAN UT (e.g.
laptop, video equipment, phone, etc.)
Traffic Flow Template: A Traffic Flow Template, also called
an Application Template, is a series of data filters such as QoS
(Quality of Service), PDP Context and security settings that
allow the Core Network to classify packets received from an
external network into the correct PDP Context. When incoming
data arrives at an access point in the core network, a packet
classifier will make a PDP Context selection based on the Traffic
64
 Glossary
3500988-0001 Revision 1.0
Flow Template, and map the incoming data packets into the PDP
Context with the correct QoS attributes. The use of a Traffic
Flow Template allows multiple PDP Contexts to be associated
with the same PDP address.
UT (User Terminal): The user terminal is the BGAN modem
device, i.e. the Hughes 9211.
SIM Card: Your BGAN Service Provider supplies you with a
Universal Mobile Telecommunications System Subscriber SIM
(SIM) Card.
The SIM card is similar to the SIM Card that is commonly used
in a GSM phone. The card holds a microchip that stores
information and encrypts voice and data transmissions, making it
extremely difficult to listen in on calls. The SIM Card also stores
data that identifies the caller to the BGAN Service Provider.
Virtual Private Network: A Virtual Private Network (VPN)
enables remote offices or users to gain secure access to their
organization's network over the public telecommunications
network. This provides the benefits of remote access without the
expense of dedicated leased or owned lines. VPNs work by using
tunneling protocols, to encrypt data at the sending end, and
decrypt the data at the receiving end. This "tunnel" cannot be
accessed by data that is not properly encrypted.
 Glossary
3500988-0001 Revision 1.0
65
Application Note – Phone/Fax
Line 1
Telephone
2 line
splitter
Line 2
Hughes 9211
Fax/Modem
1. The Hughes 9211 RJ14 port allows the connection of both a telephone and a fax or modem at
the same time (BGAN circuit switched network restrictions mandate that only one is in use at
any given time).
2. The Hughes 9211 supports two distinct phone numbers, one for the voice line and the other for
the fax or modem line. Incoming phone calls will only ring the line associated with that phone
number.
3. Automatic outgoing and incoming BGAN bearer selection means that no special configuration
or switching between voice and fax/modem is needed by the user (4kbps voice for phone,
3.1KHz clear channel for fax/modem).
4. A two line splitter is required for this application –
see next page for sample splitters. However,
the customer can readily create their own splitter
wiring using commonly available telephony
hardware. The 9211 port is wired per the standard
RJ14 wiring convention (FCC 47 CFR Part 68 § 68.502).
5. No splitter is needed for voice only operation.
Note: if you have a device that supports both voice and 3.1kHz/fax with a single line, you can configure
the RJ14 port to support both services on line 1. Refer to the Telephony section
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 Glossary
3500988-0001 Revision 1.0
Hughes suggests one of the following splitters for applications requiring both voice and fax/modem.
No splitter is needed when accessing the Hughes 9211 RJ11 connector for voice services only.
Two line splitter from Calradstore
http://www.calradstore.com/70-489.html
Omnicron Electronics MTJ-S2
http://www.omnicronelectronics.com/digital/mtj-s2.htm
Radio Shack 2-Line 4–conductor Splitter/Adapter
http://www.radioshack.com/product/index.jsp?productId=3900035
 Glossary
3500988-0001 Revision 1.0
67

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