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A publication of
SUMMER 2012
On July 5, 2012 at 5:36 p.m. eastern time, EchoStar® XVII, the
Hughes next-generation Ka-band satellite with JUPITER™ high-
throughput technology, was successfully launched and placed into
geostationary transfer orbit by Arianespace from Europe’s Spaceport in
Kourou, French Guiana.
continued on page 11
Lifts Off!
with JUPITER High-Throughput Technology
EchoStar XVii
2Executive Corner
Mike Cook shares his insight on launching another
major step forward in satellite broadband.
4
The Easy Path to Convergence
How distributed enterprises get the
best of both worlds.
3
Camelot: At the Top of Its Game
Leading U.K. gaming company transforms lives.
8
Leading the Future of Satellite Broadband
Seminar and workshop series around the world.
continued on page 7
In July, Hughes introduced another
game changer to the satellite broad-
band marketplace. The successful
launch of our EchoStar® XVII satellite with
JUPITER™ high-throughput technology
brings well over 100 Gbps of capacity to
our satellite eet—approximately 14 times
that of SPACEWAY® 3, and translating
to roughly 140 times the capacity we
had only a few short years ago to deliver
high-speed HughesNet® satellite Internet
service in North America.
Another Major Step Forward
in Satellite Broadband
But technology is only as good as what
you do with it. That’s why we are unleash-
ing our new HughesNet Gen4 service,
which will leverage the considerable
capabilities of both EchoStar XVII and
SPACEWAY 3 to deliver more choices and
greater speeds to consumers and small
businesses everywhere in North America.
People are using the Internet more and
more every day—more apps, more
bandwidth, more rich media. And in a typi-
cal household they’re increasingly using
multiple devices, such as tablets and smart
phones, in addition to laptops and PCs.
HughesNet Gen4 is all about providing a
powerful and exible service platform that
supports these trends.
The Digital Divide
Closing the digital divide is an important
part of our mission, and HughesNet Gen4
will enable us to accomplish that. Our
goal is to bring high-quality broadband
Internet access to people everywhere,
no matter where they may live or work,
focusing particularly on those who don’t
have adequate coverage from terrestrial
broadband. Estimates show that number to
be somewhere in the region of 14 million
households, of which nearly 5 million still
use dial-up for Internet access today.
Just consider trying to access today’s rich
media content on dial-up; you could easily
take a walk and return to nd that photo
or video download still not completed!
HughesNet Gen4 will deliver the same high
quality of service whether inside or outside
urban America, with a portfolio of offerings
to suit every budget.
New Opportunities
HughesNet Gen4 also offers us a tremen-
dous opportunity for growth. New distribu-
tion agreements we’ve recently signed
with leading providers such as DISH and
Xplornet Canada position us well to rapidly
expand our existing base of over 640,000
HughesNet subscribers to an additional
1.5 million or more. HughesNet Gen4 is a
robust, high-speed Internet service, which
many communities can’t get today, and we
anticipate that it will further drive growth of
our consumer business, and indeed that of
the company.
Leading the Way
Hughes has always been the leader in
broadband satellite. We invented com-
mercial VSAT technology, and started the
satellite enterprise business back in the
mid-80s, and since then have not only
spearheaded its growth across the globe
to over 100 countries, but also created
the consumer sector. A key aspect of our
Executive Corner
Unleashing Another Game Changer
By Mike Cook, Senior Vice President, North America Division
Published by Hughes Corporate
Communications Department
Eric Gann, Editor
Rob Shultz, Co-editor
Channels is also online at www.hughes.com. Click the
Channels Newsletter icon or scan the QR Code below.
Correspondence is invited and should be directed to:
Arunas Slekys, Vice President, Corporate Marketing
Email: arunas.slekys@hughes.com
Telephone: (301) 428-5502
Fax: (301) 601-4107
Hughes Network Systems, LLC
11717 Exploration Lane
Germantown, MD 20876 USA
About Hughes Network Systems
Hughes Network Systems, LLC (HUGHES) is the world’s
leading provider of satellite broadband for home and
ofce, delivering innovative network technologies,
managed services, and solutions for enterprises and
governments globally. HughesNet® is the #1 high-speed
satellite Internet service in the marketplace, with offerings
to suit every budget. To date, Hughes has shipped more
than 2.8 million systems to customers in over 100
countries, representing over 50 percent market share.
Its products employ global standards approved by the
TIA, ETSI, and ITU organizations, including IPoS/DVB-S2,
RSM-A, and GMR-1.
Headquartered outside Washington, D.C., in Germantown,
Maryland, USA, Hughes maintains sales and support
ofces worldwide, and is a wholly owned subsidiary of
EchoStar Corporation (NASDAQ: SATS), a premier global
provider of satellite operations and digital TV solutions.
Special thanks to our contributors: Demetric Amamateros,
Kathy Bell, Ricardo Belmar, Mary Belt, Judy Blake, Bob
Buschman, Mike Cook, Scott Desmond, Andrea Dudrow,
Ann Edgeington, Eric Gann, Peter Gullag, Doug Medina,
Nedelka Philips, Sindhu Rajan, Cliff Rees, Dave Rehbehn,
Seejo Sebastine, Rob Shultz, Arunas Slekys, and Erin
Studer.
©2012 Hughes Network Systems, LLC. All Rights
Reserved. Hughes, HughesNet, SPACEWAY 3, and JUPITER
are trademarks of Hughes Network Systems, LLC. Other
trademarks are the property of their respective owners.
Hughes Social Media
Now it’s even easier to stay in touch
with Hughes. Follow us on Facebook
and Twitter to see
what we’re doing
and get the very latest information
about our innovative broadband products, services, and
solutions.
Consumer Facebook
www.facebook.com/#!/pages/
HughesNet/169873846363523
Consumer Twitter
twitter.com/#!/_hughesnet
Government Facebook
www.facebook.com/hughesgov
Government Twitter
twitter.com/hughesgov
LinkedIn
www.linkedin.com/company/hughes-network-systems
CHANNELS | SUMMER 2012 | www.hughes.com
2
Camelot U.K. Lotteries plays to win.
Indeed, that’s how the U.K. gaming
company has made a winning busi-
ness of running one of the world’s most
successful lotteries. Licensed operator of
the U.K. National Lottery, Camelot prides
itself on transforming the lives of its many
winners as well as the countless individu-
als and communities that benet from
lottery funding.
Running the most cost-efcient lottery
in Europe, Camelot spends only around
four percent of total revenue on operat-
ing costs—enabling it to raise over £30
million for National Lottery Good Causes
each week. To date, it has raised over
£28 billion for these Good Causes, with
more than 380,000 individual awards
made across the U.K. Camelot also
achieved its target of raising £750
million for the London 2012 Olympic
and Paralympic Games from sales of
specially designated lottery games. This
formed part of an overall National Lottery
contribution of up to £2.2 billion towards
the cost of the Games.
Rapid-Fire Transactions
Connecting over 30,000 National
Lottery outlets throughout the U.K.
requires a highly reliable, highly available
network supporting tens of thousands
of simultaneous, rapid-re transactions.
The Hughes Managed VPN solution for
Camelot has proven to be just that since
2007, when the decision was made to
select this comprehensive offering fol-
lowing a thorough evaluation of different
vendors and technologies, including
terrestrial xed, wireless, and satellite
alternatives. Besides provisioning all
networking equipment and ongoing
maintenance and support, the contract
calls for extremely high-quality levels of
service connectivity which Hughes has
consistently met or exceeded throughout
the past ve years.
A typical National Lottery transaction
takes about 1.2 seconds, including the
time to go through the Hughes satellite
network to the Camelot host system and
back to the retail site again. Using the
continent-wide Hughes broadband satel-
lite service, Hughes satellite terminals
interface with Camelot’s lottery equip-
ment at each site, including point-of-sale
digital media screens used to display a
wide range of announcements, such as
jackpots and rollover news.
Camelot recently announced an initiative
to deliver some £1.7 billion in additional
lottery funding to U.K. society in the
period leading up to 2023, for which
it is carrying out a multi-million pound
investment to expand to 37,000 outlets.
Hughes has been contracted to con-
nect all sites, over 33,000 of which will
employ its satellite technology.
A Critical Role
“Everything that runs through the retail
side of our business—which represents
about $160 million a week—runs through
the Hughes network,” said Neil Kellar,
Camelot’s IT Director. “Hughes plays an
absolutely critical role in making those
systems high in availability, and enabling
us to conduct lottery transactions
while at the same time raising millions
of pounds for National Lottery Good
Causes every day.”
“Providing a very strong consumer
experience is absolutely sacrosanct to
our business and how we run it,” added
Kellar. “Hughes spent a lot of time with us
ensuring this positive customer experi-
ence. Our goal is to reach four 9s of avail-
ability end-to-end on our VSAT network,
and we’re now approaching that.”
“We chose Hughes because they have
a proven track record in the lottery
sector,” said Kellar. “It’s been a very
strong partnership that has enabled us to
improve the availability, as well as value,
of our service.”
Playing to Win
By continuing to put its players rst,
Camelot has achieved an unparalleled
track record in innovation and long-term,
responsible growth in the lottery industry.
And, with the help of its network powered
by Hughes, it’s fair to say that Camelot
will stay at the top of its game—and
continue to transform millions of lives—
for many years to come.
At the Top of Its Game
Camelot:
3
www.hughes.com | SUMMER 2012 | CHANNELS
Camelot:
Distributed enterprises such as retail,
restaurant, and retail petroleum
are constantly looking for ways
to cut operational costs and improve
efciencies. One strategy that holds
great promise to achieve both goals is to
implement robust networks capable of
facilitating the convergence of data, voice,
and video applications. But to realize the
benets of convergence, networks require
strong quality of service (QoS) levels
for reliable transmission, and greater
bandwidth in particular for media-rich
and video content. In the past, that has
meant choosing an MPLS network for
branches—an automatic deal-breaker
for many enterprises because of the
high costs involved.
Today, thanks to the Converged Broad-
band Architecture™ (CBA) from Hughes,
distributed enterprises can have the
best of both worlds—MPLS-like network
quality and performance from broadband
IP networks, such as DSL and cable, at a
much lower price point. The new Hughes
HS1200 Broadband Optimization Appli-
ance, a key component of CBA, enables
this by delivering MPLS-like, end-to-end
QoS, coupled with
advanced data
reduction and TCP
optimization on
qualied private IP
broadband networks.
Bandwidth
Acceleration and
Optimization
Designed for acceleration and optimiza-
tion of bandwidth from the branch, the
HS1200, in conjunction with a data
center acceleration gateway, automati-
cally classies and prioritizes real-time
trafc, such as voice or video, over less
critical trafc types, such as le transfers
or Web browsing. At the same time,
it also transparently compresses the
data traversing the network, effectively
expanding the available bandwidth
for applications sharing the network.
To accomplish this, the HS1200
relies on two groundbreaking, patent-
pending technology components—
Hughes ActiveQoS™ and Hughes
ActiveCompression™.
End-to-End
Quality of
Service
Hughes
ActiveQoS employs
active network capac-
ity monitoring, smart
application classication,
dynamic rate limiting, and prioritiza-
tion to automatically classify real-time
trafc, reduce packet loss and jitter, and
ensure that critical trafc receives priority
on the network. The result is that even
stringent, real-time applications, such as
business-grade voice, can be supported
with the required QoS across ordinary
broadband networks despite dynamically
changing available network capacity.
Hughes ActiveQoS also encompasses
split-tunnel congurations, such as for
Guest Wi-Fi trafc destined to the Inter-
net from branch locations, providing QoS
in the outbound direction. With built-in
ActiveQoS technology, the HS1200
uniquely provides true, end-to-end QoS
over a standard affordable broadband
connection.
Convergence
for Distributed Enterprises
The Easy Path to
4CHANNELS | SUMMER 2012 | www.hughes.com
VIDEO
DATA
VOICE
VOICE
Powerful Two-
Stage Adaptive
Compression
Another HS1200 performance
feature is Hughes ActiveCompression,
which increases virtual throughput via
a two-stage adaptive compression
process that dynamically selects the
best combination of compression tech-
nologies based on the type of trafc. A
long-range compression algorithm looks
across multiple packets and data ows
from multiple users to eliminate coarse-
grained, large, redundant data streams,
replacing them with tokens in a process
known as de-duplication. In conjunction,
a short-range compression algorithm pro-
vides the best data reduction for shorter
streams of highly compressible data such
as text. In real time, ActiveCompression
adaptively determines the combination of
the two algorithms that provides the best
overall compression.
For example, when multiple users at a
branch are browsing the same Web site,
the long-range compression algorithm
removes the dupli-
cated data, reducing
bandwidth used. The
short-range compression
algorithm then picks up the
remaining data and compresses it
further. The net result is up to six times
reduction in trafc, creating virtual band-
width perceived to be from two to three
times greater than the original bandwidth.
By using less bandwidth per transaction,
session, or application, actual perfor-
mance is often increased. In addition, the
user perceives increased speed even
though the actual speed of the WAN
connection has not changed. Active-
Compression optimizes how bandwidth
is used so that enterprises get superior
virtual bandwidth, enabling them to con-
nect more users, run more sessions, or
add more applications—with no need to
pay for higher speeds.
The Branch of the
Future Is Here Today
“Our vision is to deliver the technology
solutions our customers need to provide
the best customer and employee experi-
ence possible as part of our ‘Branch of
the Future’ concept,” said Doug Medina,
senior director of enterprise marketing
at Hughes. “The HS1200 continues that
effort by enabling distributed enterprises
to cost-effectively converge their voice,
video, and data applications on a single
IP network.”
Available in Q4/2012 as part of
Hughes Managed Network Services,
the HS1200 Broadband Optimization
Appliance will enable enterprises to enjoy
true, business-grade voice, video, and
data convergence over affordable broad-
band—with no need for an expensive
MPLS network.
The net result is up to six times
reduction in traffic, creating
virtual bandwidth perceived to be
from two to three times greater than
the original bandwidth.
www.hughes.com | SUMMER 2012 | CHANNELS 5
VIDEO
DATA
VIDEO
At some companies, customer support seems almost
like an afterthought. At Hughes—whether serving
businesses, governments, or consumers—customer
support is fully focused on the customer experience and built
into every customer touch point.
Serving Businesses and Governments
Hughes customer call centers serve companies, government
agencies, and organizations of all types and sizes, from global
distributed enterprises, to the largest government agency,
to the small-to-medium business or franchisee. More than
250 highly trained technicians in Fort Lauderdale, Florida and
Germantown, Maryland handle a wide range of technical, bill-
ing, and administrative inquiries. Technical support calls cover
a range of transport technologies, including satellite, DSL,
cable, and T1, as well as services such as digital media, guest
Wi-Fi, and VoIP. Call center technicians receive specialized
training not only in products and services, but also in business,
franchisee, and installer support.
Hughes offers several levels of service to meet business
customers’ needs, ranging from Basic Enterprise Support for
customers that have their own help desks, to Premium Support
in which Hughes monitors customer alarms and performs basic
triage, to Platinum Support for customers who prefer that
Hughes does it all.
A Day in the Life
On a typical day, the support team tracks multiple queues,
monitoring and assessing the progress of open tickets, includ-
ing both new and pending tickets. While one group is managing
calls, another manages Web tickets, and yet another makes
outbound calls to network access providers, service techni-
cians, and customer help desks to ensure that all bases are
covered.
When a site is under installation or loses service, for example,
the support team handles inquiries, troubleshoots issues, and
resolves problems, dispatching an onsite repair technician
when required. As part of ticket resolution, Hughes also
validates the restoral of service. In addition, Hughes hosts
a customer care forum and a quarterly WebEx™ session
for key members of the call center to work directly with
customers.
The Customer Gateway
When customers need service, they have the option
to call the Help Desk or use the ticketing system
through the Hughes Customer Gateway, a secure
Web-based portal that provides a single interface
to monitor and manage their landline and satel-
lite broadband technology. Customers use this
important tool to keep track of network activity
and reduce the time and challenges associated
with monitoring multiple systems.
CUSTOMER
THE
OPTIMIZING
EXPERIENCE
CHANNELS | SUMMER 2012 | www.hughes.com
6
The goal is
always to handle each
inquiry as professionally, quickly, and efciently
as possible; however, if escalation becomes
necessary, multiple communication methods are
available—phone, text message, or Web—and man-
agement is just a step away from every escalation point.
“We know that the support and services we provide are critical
to our customers’ operations,” said Demetric Anamateros,
assistant vice president, Customer Service at Hughes. “That’s
why Hughes support technicians have such a high level of
expertise, constantly learning about new products and services
and fully committed to resolving problems.”
HughesNet—The Consumer Side of the House
In North America, Hughes operates the world’s largest high-
speed satellite Internet service, HughesNet—currently serving
over 640,000 subscribers. The consumer business, which
has earned an A+ rating from the Better Business Bureau, is
supported by more than 500 agents at call centers in India,
the Philippines, and Brownsville, Texas.
As in business customer support, HughesNet consumer sup-
port agents are 100 percent dedicated to Hughes, undergoing
an extensive training curriculum of up to 12 weeks in order to
master products, services, and processes. In addition, agents
in call centers based outside the U.S. receive extra training in
working with North American customers.
Universal Agents
In the past, support agents were trained for specic skill sets,
which sometimes resulted in transferring calls to multiple
agents depending on the type of problem. Over the past year,
Hughes has trained all agents to support multiple call types.
Today, universal agents work with customers regarding a host
of issues, including account management, billing, technical
support, and general customer care. Agents also make value-
added outbound calls such as contacting customers to follow
up on customer satisfaction survey responses.
Lower Call Rates. Faster Incident Resolution.
The re-engineering has paid off with an 18 percent reduction
in call transfers and a 70 percent reduction in transfers for
basic support. During the period of January through May 2012,
the number of consumers contacting call centers was about
8 percent lower than the same period last year, while success
in resolving issues was up 4 percent as measured by customer
satisfaction surveys. Technical support calls were down
16 percent from the
same period last year.
“Giving the customer the best support, on time, is critical for
us,” added Anamateros. “We wanted to optimize the customer
experience by providing a skilled, knowledgeable agent who
can resolve most of the customer’s problems in one place.
We also consolidated partners, initiated new programs, and
changed the way we think about training and preparing trainees
to help customers.”
Now Hughes is seeing the benets in lower call rates and
faster incident resolution—and customers are seeing the
benets in an optimized customer experience.
Executive Corner
continued from page 2
leadership is to listen very carefully to our customers. After all,
connecting customers is what our business is all about—and
we work hard to earn their trust and loyalty, counting them from
among the world’s best known major brands to the smallest
shop owners and individual residences. Our goal is the same
for all: to deliver high-quality technology and services that
enable them to do more in the broadband world of the future.
What’s Ahead
Looking forward, the one certainty in this broadband world is
growing demand for higher speeds and more Internet-based
applications, which means more and more bandwidth. In fact,
the Internet is becoming the enabler for a technology revolution
in the home and a future of smart devices—from kitchen and
laundry appliances, to security systems, to energy manage-
ment systems—all connected to the Internet. We’ll see the
use of rich media continue to soar. The game will constantly be
changing, and Hughes will continue to bring innovative technol-
ogy and services to market, which will further unleash the many
benets of HughesNet Gen4 for our valued customers. We
welcome you to join us on this exciting journey.
www.hughes.com | SUMMER 2012 | CHANNELS 7
Hear. Interact.
Talk. Share.
It was an enthusiastic crowd that
gathered at the 2012 Hughes Installer
Team Seminar, also known as HITS.
Held in June in Baltimore’s scenic Inner
Harbor, the conference drew more than
200 attendees, including installers, dis-
tributors, dealers, and Hughes delegates
and presenters. True to the HITS theme,
attendees came prepared to to Hear,
Interact, Talk, and Share.
Groundbreaking New
Satellite and Services
Leading this year’s hot topics was the
launch of the Hughes EchoStar XVII
satellite with JUPITER high-throughput
technology. Boasting over 100 Gbps of
Ka-band capacity, EchoStar XVII sets
the stage for HughesNet Gen4 services,
which will further expand Hughes leader-
ship in satellite broadband and make a
signicant positive impact on the installer
business.
Streamlined Process
A new and exciting capability was
introduced called OASIS (Onsite
Accelerated Service Installation System),
a mobile app that eliminates the need for
a laptop and streamlines the installation
process. OASIS enables installers to use
their PDAs, tablets, or smartphones to
manage schedules, commission service,
and update the Hughes system remotely.
Using OASIS, installers will save an
estimated 40 minutes to an hour on a
typical job.
The Branch of the Future
For enterprise installers, the conference
included a landline refresher as well as
training in the latest Hughes products
and services for rich media installations,
such as Digital Signage, Guest Wi-Fi,
VoIP, and Breakroom TV, which are
enabling the “Branch of the Future”
for today’s distributed businesses.
Open Forum
The Engineering Forum, always a popular
feature of the conference, brought
installers together with senior Hughes
staff representing operations, product
line management, program manage-
ment, and quality in an open forum to
share experiences, discuss issues, and
brainstorm ideas.
Awards and Feedback
Rounding out the event, the Awards
Dinner and Reception honored top
installers—always a difcult choice
among so many superior candidates.
This year, Brad's Electronics in Pontotoc,
Mississippi was selected as the con-
sumer Dealer of the Year for consistent
outstanding performance and willingness
to go the extra mile to maintain the high-
est levels of customer satisfaction.
Hughes distributor CITS, Inc. in Gibson
City, Illinois was chosen as the Distribu-
tor of the Year for outstanding service
to Hughes enterprise customers.
Selected for consistent
outstanding performance,
CITS, Inc. is one of the many companies
working with Hughes that go out of their
way to make sure the job is done right
and to the customer's satisfaction.
Feedback after the event was over-
whelmingly positive. According to Ron
Maddox of Professional Technical
Services in Clanton,
Alabama, “The information exchanged
between dealers offered different per-
spectives on how to market HughesNet,
providing others the ability to capitalize
on best practices. I have already applied
some new marketing tactics that I
learned at the conference to start making
our phones ring.”
“Hughes has always been a great
business partner,” added Maddox.
“With the changes occurring in the
satellite-delivered Internet environment
today, HughesNet is denitely the brand
where dealers can achieve their greatest
nancial potential.”
The Customer Relationship
“Because the installer is a key com-
ponent in a customer’s relationship
with Hughes, it’s critical that there be a
strong rst impression and demonstrated
professional quality of service, along
with the knowledge and expertise to
quickly resolve any issues,” said Cliff
Rees, senior director of Field Services
for Hughes.
The annual HITS conference is an
important opportunity to forge strong
relationships between Hughes and its
installers, ultimately helping to ensure
the highest quality of service to Hughes
customers.
CHANNELS | SUMMER 2012 | www.hughes.com
8
W
h
y
S
h
o
u
l
d
Y
o
u
J
o
i
n
H
U
G
?
The theme of the Hughes User Group,
fondly known as HUG, is “Talk, Listen,
Learn.” And that’s exactly what happened
at the HUG 2012 conference, recently held
with record attendance on Hilton Head
Island in South Carolina.
Designed to keep Hughes and its enterprise and
government customers in close collaboration,
HUG is all about leveraging customer knowledge,
ideas, and experience to help customers get the
most out of Hughes products and services and to
help Hughes better meet customer needs. HUG
discussions often stimulate creative problem
solving and help prioritize issues that customers
want Hughes to work on.
But no one knows the value of HUG better than
the people who attend year after year:
“At the roundtables, we discuss concerns and
challenges, as well as things that we would
like to see done,” said Jonathan Farley, CKE
Restaurant manager of telecommunications.
“And we see a lot of those changes
implemented, typically by the next HUG
meeting.”
Just six months after its ofcial opening in December 2011,
Russia’s rst Satellite Technology Education Center at
Tomsk Polytechnic University (TPU) (
See Channels Story,
Spring 2012
) proudly celebrated its inaugural graduating
class, which included students from leading Russian operators
RTComm and Rostelecom and the university itself. Organized
as a collaborative initiative between TPU, the Scientic
Industrial Center (STRELA) in Tomsk, Siberia and Hughes,
curriculum topics range from satellite broadband network
design and operations to terminal performance/installation,
based on in-depth study and hands-on training using the
industry-leading Hughes HX System operating at TPU.
“Hughes heartily congratulates the rst graduating class
and the Satellite Technology Education Center,” said Arunas
Slekys, vice president and general manager, Russia & CIS
Business at Hughes. “We’re excited to be a part of this
important initiative to further the know-how and capabilities
in satellite systems by future technology and business
leaders from Siberia.”
Tomsk Satellite Technology Center First Graduating Class
“I always like to say all of us are smarter than
one of us,” added Mark Davis, Sonic senior
director of enterprise technologies. “We began
talking with peers and they were easily able
to provide us with solutions that we otherwise
would have spent a signicant amount of time
and expense to come up with on our own.”
“It’s invaluable,” nished Tom Peake, director
and senior technology ofcer of Springleaf
Financial. “It’s experience that customers are
missing if they don’t collaborate with other
customers and the Hughes management team.
This is an opportunity for them to meet face to
face with any Hughes executive.”
Today’s network environment is more complex and
challenging than ever, and participating in HUG is
the best way for Hughes enterprise and govern-
ment customers to exchange information, solve
problems, prepare for network upgrades, and
explore service expansion.
For more information about participating in HUG,
contact your Hughes program manager.
www.hughes.com | SUMMER 2012 | CHANNELS 9
CHANNELS | SUMMER 2012 | www.hughes.com
From Moscow…
In May, Hughes
held its 15th
annual Satellite
Technology Semi-
nar in Moscow,
addressing the
global explosion of
broadband and its
critical importance
to economic growth. The event showcased the
company’s wide range of innovative systems and solutions to
an audience of over 100, including major service providers,
partners, and media from Russia and the CIS countries.
Hot topics included the comprehensive benets of the com-
pany’s new HX System 4.0, which will further strengthen
the system’s application in specialty markets such as
IP trunking, 3G/4G cellular backhaul, Virtual Network
Operator (VNO) hosting, and Comms On-The-Move
(COTM) for airborne, maritime, and land mobile
applications.
…To Johannesburg
The 2012 South African seminar took place in May
in conjunction with the SatCom Africa 2012 Conference and
Exhibition. Highlighting this year’s seminar were the latest
advances in Ka-band, high-throughput satellite technology with
more than 80 times the capacity of conventional Ku-band satel-
lites. Also featured was the recently announced HX System
4.0, which brings a host of technology enhancements for xed
and on-the-move broadband satellite solutions. Discussions
included satellite broadband solutions for a range of industries,
including the telecom, nance, education, entertainment, retail,
government, military, and maritime sectors.
In addition to sponsoring and exhibiting at SatCom Africa
2012, Hughes participated in a panel discussion on “Remote
and Rural Access: Key Factors in Sustaining Long-Term
Rural Connectivity” and presented “Hybrid Network
Delivery—Redundancy, Reliability, and Reach” during a
session on last-mile connectivity.
…To Singapore
The 2012 Singapore event was held in June in conjunction
with CommunicAsia 2012. The hot topic was once again the
new HX System 4.0, enabling providers to serve customers in
the hardest-to-reach areas with the highest performance and
efciency possible.
New this year was a series of workshops designed to appeal
to a wide audience ranging from VSAT service and cellular
operators, to VNO and telecommunica-
tions service providers, to
enterprise, military, and oil/
gas IT staff. A broad array
of workshop topics was
offered, including high-
availability and enterprise
networking, Ka-band, cellular
backhaul, digital media, and
on-the-move applications,
to name a few.
“Our international seminar and workshop series provides
an excellent opportunity for Hughes to update our business
partners on what’s new with Hughes from both technology and
business perspectives,” said Dave Rehbehn, senior director,
International Division, Hughes. “It brings together our many
customers and candidates to share experiences, discuss
issues, and exchange information. The feedback is invaluable
in helping us focus on what matters most to them.”
2012 International Seminar and Workshop Series
FUTURE
Leading the
of SateLLite BroadBand
CHANNELS | SUMMER 2012 | www.hughes.com
10
After the satellite was successfully
positioned into its geostationary
orbital slot 22,300 miles above the
equator at 107.1° West longitude,
extensive testing commenced on July
23, including satellite bus and payload
tests. Hughes will subsequently
deploy its JUPITER high-throughput
technology, commissioning gateways
and test terminals around the U.S., with
commercial operations expected to
begin this fall.
EchoStar XVII will expand the total
capacity for HughesNet service to
over 1.5 million new subscribers
in North America, building on the
current base of more than 640,000
subscribers, which represents
both the world’s largest consumer
satellite Internet service and the
largest Ka-band technology network.
Employing a multi-spot beam, bent
pipe Ka-band architecture, the new
geostationary satellite has a capacity
equivalent to approximately 80
conventional Ku-band satellites.
“The addition of EchoStar XVII with
JUPITER high-throughput technology
to our existing satellite capacity, ground
network, and services takes satellite
Internet to the next dimension,” said
Pradman Kaul, president of Hughes.
“Our HughesNet Gen4 customers will
be able to enjoy a media-rich world like
never before.”
EchoStar XVII Lifts Off!
continued from page 1
Built by Space Systems/Loral and
designed to deliver well in excess of 100
Gbps throughput, EchoStar XVII sets the
stage for HughesNet Gen4—the Hughes
fourth-generation satellite Internet
service, bringing dramatically increased
performance and capacity.
11
www.hughes.com | SUMMER 2012 | CHANNELS
The addition of
EchoStar XVII with
JUPITER high-throughput
technology to our existing
satellite capacity, ground
network, and services
takes satellite Internet to
the next dimension.
– Pradman Kaul,
President of Hughes
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A Great Place to Work
Many companies believe they offer employees
a great working environment. But it’s especially
gratifying when an objective third-party agrees.
That’s why it was such a special honor when
Hughes was again recognized in June by the
Alliance for Workplace Excellence as one of
the Washington, D.C. area’s best places to
work. At the same time, the Alliance awarded
Hughes the EcoLeadership Award and the
Health & Wellness Trailblazer Award.
For the past 13 years, the Alliance has
recognized the best places to work, honor-
ing organizations that promote professional
fulllment and personal wellness—at work, at
home, and in the community, as well as their
commitment to environmental sustainability.
Award criteria includes exible and inclusive
corporate culture, family- and employee-
friendly programs, strong health and wellness
initiatives, growth and learning opportunities,
and a commitment to corporate, social, and
civic responsibility.
Workplace Excellence
Hughes is committed to maintaining the
integrity of workplace excellence by offering
employees a great place to work through
technology; exible work arrangements; learn-
ing, health, and wellness programs; community
involvement; diversity; and a positive corporate
culture. Here are just a few examples:
The company sponsors an Engineering Men-
toring Program that pairs up new engineers
with senior engineering staff to enhance the
productivity and assimilation of new employ-
ees, offer continuous learning, and encourage
career growth.
Hughes also hosts a number of sports,
health, and wellness programs, including
volleyball, cricket, baseball, and tennis tourna-
ments, as well as yoga and other exercise
programs. An onsite nurse from Johns
Hopkins Medical Center is also available
when needed.
In a positive work environment, there naturally
grows a high level of camaraderie between
employees. Hughes employees often hike
together, bike together, eat together, and
socialize together, forming smaller families
within the overall Hughes family
In addition, the Alliance’s recognition of the
Hughes commitment to environmental sus-
tainability reects many new green initiatives
undertaken across the company.
“We recognize that our employees are
our most important asset,” said Michelle
Pearre, vice president of Human Resources
at Hughes,. “That’s why we are committed to
providing a positive work environment with a
range of wellness resources to ensure they
achieve a healthy work-life balance.”
Hughes QuickTakes
