Hughes Hn7700S Users Manual 1037753 0001

HN7700S to the manual 694cf63f-a708-4a9a-96de-3203fc9be5ed

2015-02-02

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1037753-0001
Revision A
May 19, 2008
HN System
Terrestrial Broadband Router
Installation Guide
Model: HN7700S
Copyright © 2008 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems,
LLC. No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland
20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness
of the material in this document. Hughes Network Systems, LLC shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Hughes
Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems,
LLC. All other trademarks are the property of their respective owners.
Revision record
Revision Date of issue Scope
A May 19, 2008 Initial release
• Important safety information
1037753-0001 Revision A iii
Important safety information
For your safety and protection, read this entire manual before you
attempt to install the HN router. In particular, read this safety
section carefully. Keep this safety information where you can
refer to it if necessary.
Types of warnings used
in this manual
This section introduces the various types of warnings used in this
manual to alert you to possible safety hazards
WARNING
Indicates a potentially hazardous situation, which, if not
avoided, could result in death or serious injury.
CAUTION
Indicates a potentially hazardous situation, which, if not
avoided, may result in minor or moderate injury.
CAUTION
Indicates a situation or practice that might result in property
damage.
Note: A note provides additional information.
• Important safety information
iv 1037753-0001 Revision A
• Contents
1037753-0001 Revision A v
Contents
Important safety information . . . . . . . . . . . . . . . . . . . . . iii
Types of warnings used in this manual . . . . . . . . . . . . . . . . . . . iii
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
HN router overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Router specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Commissioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Associated transport devices . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Installation and commissioning steps. . . . . . . . . . . . . . . . . . . . . .4
Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Chapter 2
Preparing the HN router for installation. . . . . . . . . . . . .5
Items required for installation . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Items required for installation . . . . . . . . . . . . . . . . . . . . . . . . .6
Confirming installer PC and site requirements . . . . . . . . . . . . . .6
Customer site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Chapter 3
Assembling and connecting the HN router hardware . .9
Using the pedestal base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Attaching the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Removing the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Selecting the router location. . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Connecting the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Connecting an AC/DC power supply . . . . . . . . . . . . . . . . . . .12
In-line units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Connecting a DC/DC power supply . . . . . . . . . . . . . . . . . . . .13
Chapter 4
Connecting the HN router to a transport device . . . . .15
Connecting the cables to a modem transport device . . . . . . . . .15
Connecting the cables to a T-1 transport device . . . . . . . . . . . .16
Powering up and observing the router LEDs . . . . . . . . . . . . . . .16
LEDs on power-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
• Contents
vi 1037753-0001 Revision A
Chapter 5
Commissioning the HN router . . . . . . . . . . . . . . . . . . . .19
Router connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Commissioning procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Changing from VSAT to router mode . . . . . . . . . . . . . . . . . . . .20
Terrestrial Broadband Setup page . . . . . . . . . . . . . . . . . . . . . . .22
Commissioning by auto selection. . . . . . . . . . . . . . . . . . . . . . . .24
Selecting and verifying the NAP . . . . . . . . . . . . . . . . . . . . . .24
Entering and verifying configuration parameters. . . . . . . . . .28
Completing the commissioning process. . . . . . . . . . . . . . . . . . .30
Connecting the HN router . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Commissioning by manual entry . . . . . . . . . . . . . . . . . . . . . . . .33
Selecting and verifying the NAP . . . . . . . . . . . . . . . . . . . . . .33
Entering and verifying the configuration parameters. . . . . . .34
Chapter 6
Verifying the installation and commissioning . . . . . . . .37
Verifying the terrestrial link . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Verifying the download status . . . . . . . . . . . . . . . . . . . . . . . . . .38
Completing the process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Chapter 7
System Control Center . . . . . . . . . . . . . . . . . . . . . . . . . .41
Internet browser settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Accessing the System Control Center . . . . . . . . . . . . . . . . . . . .43
The System Control Center home page . . . . . . . . . . . . . . . . . . .43
System Control Center buttons and indicators . . . . . . . . . . . . . .44
System Status button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Other System Control Center buttons. . . . . . . . . . . . . . . . . . .46
The System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
LAN Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
WAN Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
System Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Additional Home Page links. . . . . . . . . . . . . . . . . . . . . . . . . . . .51
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Diagnostic Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Connectivity Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Detailed Problem Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . .52
Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Help page links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Advanced Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Accessing the Advanced Pages . . . . . . . . . . . . . . . . . . . . . . .55
Expanding and collapsing menus . . . . . . . . . . . . . . . . . . . . . .56
• Contents
1037753-0001 Revision A vii
Chapter 8
Configuring the HN router for VADB backup . . . . . . .57
VADB overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Requirements for VADB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Installing VADB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Verifying that the VADB profile is loaded . . . . . . . . . . . . . .59
Testing the telephone line. . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Connecting the HN router to the telephone line . . . . . . . . . .61
Optional protection module . . . . . . . . . . . . . . . . . . . . . . . . . .62
Installing the protection module. . . . . . . . . . . . . . . . . . . . .63
Verifying VADB functionality. . . . . . . . . . . . . . . . . . . . . . . .64
LED appearance during VADB operation . . . . . . . . . . . . . . . . .65
VADB troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Appendix A
Configuring a computer to support DHCP . . . . . . . . . .69
Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Appendix B
Updating the router software . . . . . . . . . . . . . . . . . . . . .77
Saving the utility on the installer laptop. . . . . . . . . . . . . . . . . . .77
Configuring TCP/IP properties on the installer laptop. . . . . . . .78
Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Updating the fallback.bin file. . . . . . . . . . . . . . . . . . . . . . . . . . .86
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Appendix C
Disabling a Web browser’s proxy connection. . . . . . . .89
Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Appendix D
Conformance with standards and directives. . . . . . . . .93
Safety – operating conditions for Canada . . . . . . . . . . . . . . . . .94
Repairs in Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Electromagnetic compatibility (EMI) . . . . . . . . . . . . . . . . . . . .95
FCC Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Canada Class B warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
R&TTE (EU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Telecommunications standards . . . . . . . . . . . . . . . . . . . . . . . . .96
IPoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
• Contents
viii 1037753-0001 Revision A
FCC Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Ringer equivalence number (REN) . . . . . . . . . . . . . . . . . . . .97
Discontinuance of service. . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Telephone Company changes. . . . . . . . . . . . . . . . . . . . . . . . .97
Repairs in the United States . . . . . . . . . . . . . . . . . . . . . . . . . .98
Canada – equipment attachment limitations. . . . . . . . . . . . . .98
Appendix E
ADTRAN Total Access 600R . . . . . . . . . . . . . . . . . . . . .99
Minimum system requirements . . . . . . . . . . . . . . . . . . . . . . . . .99
ADTRAN shipping carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Installing the ADTRAN 600R . . . . . . . . . . . . . . . . . . . . . . . . .100
Wallmount installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
Supplying power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
ADTRAN front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Front panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Navigating the user interface . . . . . . . . . . . . . . . . . . . . . . . . . .103
Navigating using keystrokes . . . . . . . . . . . . . . . . . . . . . . . .105
Connecting the ADTRAN . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
Logging in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
System Info menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
Configuring the ADTRAN. . . . . . . . . . . . . . . . . . . . . . . . . . . .107
DS0 mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Confirming connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Appendix F
Siemens 4100/4101 DSL Modem . . . . . . . . . . . . . . . . .117
Minimum system requirements . . . . . . . . . . . . . . . . . . . . . . . .117
Siemens 4100/4101 shipping carton. . . . . . . . . . . . . . . . . . .117
Items required for installation . . . . . . . . . . . . . . . . . . . . . . . . .117
Installation overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Installing line filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Connecting the cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118
Checking the modem LEDS. . . . . . . . . . . . . . . . . . . . . . . . .118
Installing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
The installation interface . . . . . . . . . . . . . . . . . . . . . . . . . . .119
The installation procedure . . . . . . . . . . . . . . . . . . . . . . . . .119
Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . .123
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125
• Figures
1037753-0001 Revision A ix
Figures
Chapter 1
1. HN router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Chapter 2
2. HN router components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Chapter 3
3. Attaching the router to the pedestal base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
4. AC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
5. DC/DC power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Chapter 4
6. Connecting the cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
7. Router LEDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Chapter 5
8. Advanced Commissioning Options link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
9. Setup screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
10. Mode Change confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
11. Terrestrial Broadband Setup page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
12. Configuration File Upload screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
13. Configuration file confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
14. Terrestrial Broadband Setup screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
15. Auto selection - Service Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
16. Auto selection - Service Parameters selecting the NAP. . . . . . . . . . . . . . . . . . .26
17. Select Service Parameters for T-1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
18. Auto selection - T-1 NAP verification screen . . . . . . . . . . . . . . . . . . . . . . . . . .28
19. DSL NAP verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
20. Auto selection - DSL Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . .29
21. T-1 Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
22. Sample Configurations Parameters verification screen. . . . . . . . . . . . . . . . . . .30
23. Auto selection - Confirmation screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
24. Router System Control Center home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
25. IP address assigned. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
26. Manual entry - Service Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
27. Manual entry - Verification of Service Parameters . . . . . . . . . . . . . . . . . . . . . .34
28. Manual entry - Manual Configuration screen. . . . . . . . . . . . . . . . . . . . . . . . . . .34
• Figures
x1037753-0001 Revision A
Chapter 6
29. Summary page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
30. SDL Monitor page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
31. System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Chapter 7
32. Selecting settings option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
33. Settings screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
34. System Control Center home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
35. Web page top frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
36. Question link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
37. Link explanation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
38. System Status indicator reporting
Web Acceleration feature down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
39. System Status indicator reporting a problem . . . . . . . . . . . . . . . . . . . . . . . . . . .46
40. System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
41. LAN Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
42. WAN Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
43. System Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
44. Additional Home Page links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
45. Detailed Problem Statistics selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
46. Help welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
47. Help Introduction page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
48. Frequently Asked Questions page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
49. Advanced page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
50. Icon link to Advanced Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
51. Advanced page showing sub-menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Chapter 8
52. Verifying that the VADB profile is loaded . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
53. VADB cable connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
54. VADB connections with protection module . . . . . . . . . . . . . . . . . . . . . . . . . . .62
55. Connecting the protection module to the terminal . . . . . . . . . . . . . . . . . . . . . . .63
56. Connecting the protection module ground cable . . . . . . . . . . . . . . . . . . . . . . . .63
57. Verifying the VADB link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
58. HN router LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Appendix A
59. Network Connections - Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
61. Internet Protocol Properties - Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . .71
60. Local Area Connection Properties - Windows Vista . . . . . . . . . . . . . . . . . . . . .71
62. Network Connections - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
63. Local Area Connection Properties - Windows XP. . . . . . . . . . . . . . . . . . . . . . .73
• Figures
1037753-0001 Revision A xi
64. Internet Protocol Properties - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
65. Network and Dial-up Connections - Windows 2000 . . . . . . . . . . . . . . . . . . . . .75
66. Local Area Connection Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . . .75
67. Internet Protocol Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . .76
Appendix B
68. Saving the Fallback Updater utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
69. Network Connections - Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
71. Internet Protocol Properties - Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . .80
70. Local Area Connection Properties - Windows Vista . . . . . . . . . . . . . . . . . . . . .80
72. Network Connections - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
73. Local Area Connection Properties - Windows XP. . . . . . . . . . . . . . . . . . . . . . .83
74. Internet Protocol Properties - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
75. Network and Dial-up Connections - Windows 2000 . . . . . . . . . . . . . . . . . . . . .84
76. Local Area Connection Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . . .85
77. Internet Protocol Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . .85
78. Entering the router’s IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
Appendix C
79. Selecting the Connections tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
80. Accessing LAN settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
81. Accessing proxy settings: Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Appendix D
82. IPoS symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Appendix E
83. ADTRAN 600R front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
84. ADTRAN 600R back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100
85. LED positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
86. Wallmount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
87. ADTRAN front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
88. Terminal menu window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
89. Login screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
90. System Info menu screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
91. Router menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
92. Config Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108
93. Config/Interfaces screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
94. Interfaces/Setup screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
95. Sample setup screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
96. Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
97. Selecting the map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112
98. Selecting the DS0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
• Figures
xii 1037753-0001 Revision A
99. Setting the service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
100. Mapping a DS0 port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
101. Mapping multiple DS0s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114
102. Log out screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
103. Ping Far-End IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Appendix F
104. Installation icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
105. Searching for device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
106. Ready message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
107. Downloading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
108. Rebooting Device message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
109. Installation complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122
• Tables
1037753-0001 Revision A xiii
Tables
Chapter 1
1. Specifications for the HN router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Chapter 3
2. Available power supplies for the HN router. . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Chapter 8
3. HN router LED appearance during VADB operation . . . . . . . . . . . . . . . . . . . .66
Appendix D
4. HN7700S standards compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Appendix E
5. ADTRAN front panel LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
• Tables
xiv 1037753-0001 Revision A
Chapter 1 • Introduction
1037753-0001 Revision A 1
Chapter 1
Introduction
This manual explains how to install, commission, and service the
Hughes HN7700S as a Terrestrial Broadband Router (HN router).
The manual also includes installation information for the DSL
and T-1 transport methods used with the HN router. This chapter
discusses the following topics:
•Scope and audience on page 1
•HN router overview on page 1
•Router specifications on page 2
•Commissioning on page 3
•Installation and commissioning steps on page 4
The HN7700S has dual functions. This manual covers the
HN7700S’ function as a router. It is also used as a VSAT
terminal.
Scope and audience This manual is intended for use by the following audiences:
•Professional installers
•Installer trainers, who prepare separate instructions for the
installers
•Call center operators, who respond to customers’ calls
•Call center trainers, who train call center operators
This manual is intended for use in the United States and Canada.
Certain information may vary depending on the customer’s
location. This manual identifies such differences where
applicable.
In this guide, the term HN router refers to the HN7700S acting as
a router. Transport devices refer to the Siemens 4100/4101
SpeedStream Modem or the ADTRAN Total Access 660R T-1 line.
HN router overview The HN router, as shown in Figure 1 on page 2, is a standalone
unit that provides an integrated broadband LAN solution to
platforms running IP over Ethernet. The HN router provides two
10/100 LAN ports with one being used for local LAN
connectivity and one being used for WAN connectivity. The
Ethernet LAN port can be connected via a straight-through or
Chapter 1 • Introduction
21037753-0001 Revision A
crossover Cat-5 cable to a single computer or to an Ethernet
hub/switch port. It is completely self-contained requiring no
external PC to host any functions or software. The software is
automatically updated from the Network Operations Center. It
also has an an internal modem (with telephone jack) to support
the Virtual Private Network Automatic Dial Backup (VADB)
feature.
Router specifications Table 1 lists the specifications for the HN router.
Figure 1: HN router
Table 1: Specifications for the HN router
Weight 2.4 lb (1.089 kg)
Width 1.7 inch (4.32 cm)
4.5 inch (11.43 cm) with pedestal base
Height 9.5 inch (24.13 cm)
9.75 inch (24.77 cm) with pedestal base
Depth 10.5 inch (26.67 cm)
Chapter 1 • Introduction
1037753-0001 Revision A 3
Commissioning Commissioning is the process of registering an HN router for
service. During the commissioning process you may use auto
selection or manual entry of parameters.
•Auto Selection - Allows you to choose the Network Access
Provider (NAP) from a predetermined list of providers. Many
of the commissioning parameters are automatically
configured for the provider chosen.
•Manual Entry - This mode requires you to enter all
parameters manually.
Associated transport
devices
Installation and commissioning of the HN router requires
configuring/commissioning tasks for the transport device. This
version of the Installation Guide provides information on the
following:
•ADTRAN Total Access 600R as described in Appendix E –
ADTRAN Total Access 600R, on page 99.
•Siemens Model 4100/4101 as described in Appendix F –
Siemens 4100/4101 DSL Modem, on page 117.
Safe operating
temperature range
5 to 40°C (Above 5000 ft altitude, reduce maximum temperature by 1°C per
1000 ft)
Safe operating
humidity range
5% to 95% non-condensing
Safe altitude 10,000 ft
Cooling method Convection
Main processor 300 MHz
Main memory 64 Mbyte
Flash memory 16 Mbyte
Protocol support TCP/IP (Transmission Control Protocol / Internet Protocol) protocol suite
Interfaces/ports • Two Ethernet ports supporting 10BaseT or 100BaseT operation, RJ45-switched
• Telephone line port
• Serial port, DTE/DCE RS-232, which supports the following protocols:
– VISA (Veriphone 3200 and 3300) (the asynchronous protocol of Vanguard
International Service Association credit card)
– X.25 International Telecommunication Union-Telecommunication
Standardization Sector (ITU-T) protocol standard for WAN communications
– XPAD (X.25 Packet Assembler/Disassembler)
– SDLC (Synchronous Data Link Control)
– LLC (Logical Link Control)
Power supplies and
power requirements
See Table 2 on page 11.
Table 1: Specifications for the HN router
Chapter 1 • Introduction
41037753-0001 Revision A
Installation and
commissioning steps
The installation and commissioning of the HN router is a
multi-step process involving two pieces of equipment—the HN
router and the associated transport device. The workflow and
chapter reference numbers for the process steps follow.
1. Preparing, installing, and commissioning the transport device
a. ADTRAN Total Access 600R
–Installing the ADTRAN 600R on page 100
–Connecting the ADTRAN on page 106
–Configuring the ADTRAN on page 107
–Confirming connectivity on page 115
b. Siemens 4100/4101 DSL Modem
–Installation overview on page 118
–Installing the modem on page 119
2. Preparing the router for installation
Chapter 2 on page 5
3. Assembling the HN router
Chapter 3 on page 9
4. Connecting the router to the transport device
Chapter 4 on page 15
5. Commissioning the HN router
Chapter 5 on page 19
6. Verifying the installation, commissioning, and connections
Chapter 6 on page 37
Contact information If you experience installation problems with the HN Router, first
try the Diagnostic Utilities on page 51.
For warranty or repair support, the contact information varies
depending on the location. If the customer needs service,
warranty or repair support, they should contact their customer
service representative in accordance with their service agreement.
Chapter 2 • Preparing the HN router for installation
1037753-0001 Revision A 5
Chapter 2
Preparing the HN router for installation
This chapter discusses preparations you must make prior to
installing the HN router and information you should know before
beginning the installation.
This chapter discusses the following tasks:
•Items required for installation on page 5
•Confirming installer PC and site requirements on page 6
•Customer site requirements on page 7
Items required for
installation
The HN router and the transport device shipping cartons contain
the equipment necessary for installation. Before beginning the
installation make sure you have all of the items shown in Figure 2
on page 6 and any other materials you may need.
Note: Install your trasport device before installing the HN router.
The appendices listed below give the installation instructions for
the trasport devices.
•Appendix E – ADTRAN Total Access 600R, on page 99
•Appendix F – Siemens 4100/4101 DSL Modem, on page 117
Note: Customers who purchased their system from a Hughes
retail channel receive an order confirmation e-mail.
Note: If the site has a DC power source, it will require a DC/DC
power supply. See Table 2 on page 11. You must provide the
wire required to assemble the DC input power cable.
Chapter 2 • Preparing the HN router for installation
61037753-0001 Revision A
Items required for
installation
Ensure the HN router shipping carton contains the items shown in
Figure 2.
Confirming installer PC
and site requirements
You must confirm that your PC (the installer laptop) and the
customer’s computer meet specific requirements before you
install the HN router or the transport device. The installer laptop
PC must meet the following requirements:
•Ethernet enabled network interface card (NIC) and Ethernet
cable.
•Windows Vista, Windows XP, or Windows 2000 operating
system with DHCP configured to automatically obtain IP
addresses. See Appendix A – Configuring a computer to
support DHCP, on page 69.
Figure 2: HN router components
Items provided in the remote terminal shipping carton
Items provided by the installer
Cat-5 Ethernet cable
Power supply
Wall unit or in-line unit
or
Wall unit
In-line Warranty
Warranty
Pedestal base
Remote
terminal
Installation
specification
or work order
Installation specification
or work order
terr.cfg file (if you are
instructed to upload it)
G-29716 C 05/19/08
Chapter 2 • Preparing the HN router for installation
1037753-0001 Revision A 7
•Internet Explorer 6.0 or later with proxy settings disabled.
See Appendix C – Disabling a Web browser’s proxy
connection, on page 89.
•The latest version of the terr.cfg file if you are instructed
to install it.
•All existing firewall software must be disabled.
Customer site
requirements
The HN router can be used with any device that supports IP and
has a 10/100 BaseT Ethernet port. Typically, the router is
connected to a customer's computer. To run software that may be
installed to support the router, the customer’s computer must
meet the following requirements:
•Operating system
– PC: Windows Vista, Windows XP, Windows 2000
– MAC: 10.1 and higher
•Processor
– Vista PC: 800 Mhz or faster
– All other PCs: Pentium II 333 Mhz or faster
– MAC: 300 Mhz or faster
•Memory
– Vista PC: 512MB or 1 GB RAM depending on version
– All other PCs: 128MB RAM
– MAC: 128MB
•Free hard drive space
– PC: 100MB
– MAC: 150MB
•A functioning 10/100 BaseT Ethernet interface installed on at
least one computer.
•The customer must provide a power strip or surge protector
(recommended). If one of these is not present, use a wall
outlet or other power source.
•The customer must have a WAN transport, for example DSL,
available at their site that is ready for connection to and
compatible with the modem that is to be attached to the HN
router.
Note: Confirm that the installer laptop PC is configured to
support Dynamic Host Control Protocol (DHCP) prior to
beginning the installation. See Appendix A – Configuring a
computer to support DHCP on page 69.
Chapter 2 • Preparing the HN router for installation
81037753-0001 Revision A
CAUTION
Do not connect the power supply to the router, or connect
the power supply to a power source until you are instructed
to do so.
CAUTION
• Do not block any ventilation openings. Do not install near
heat sources such as radiators, heat registers, ovens,
stoves, or other apparatus (including amplifiers) that
produce heat.
• Recommended ventilation space around the top and
sides of the router assembly is approximately 6 inches.
Ventilation is necessary to avoid overheating.
Chapter 3 • Assembling and connecting the HN router hardware
1037753-0001 Revision A 9
Chapter 3
Assembling and connecting the HN
router hardware
This chapter explains how to assemble and make the connections
to the HN router. It covers the following topics:
•Using the pedestal base on page 9
•Selecting the router location on page 11
•Connecting the power supply on page 11
Using the pedestal base The HN router can be oriented in two ways: in a vertical position
with the pedestal base or in a horizontal position without the
pedestal base when mounted in a ventilated rack.
The pedestal base ensures that the HN router receives proper
ventilation. Use it to mount the HN router in a vertical position.
Note: Refer to the following appendices for assembly directions
for transport devices:
•Appendix E – ADTRAN Total Access 600R, on page 99
•Appendix F – Siemens 4100/4101 DSL Modem, on page 117
The router and the transport device must be fully assembled to
make all the hardware connections and continue with the
commissioning process.
Note: The HN router has two LAN ports (one for connecting to
customer devices and the other for connecting to the associated
modems), a serial port for connecting a serial device, and a phone
line connector to support VADB. To install the HN7700S for
VADB, see Chapter 8 – Configuring the HN router for VADB
backup.
Chapter 3 • Assembling and connecting the HN router hardware
10 1037753-0001 Revision A
Attaching the base To attach the base to the router:
1. Position the router and pedestal base Figure 3.
2. Starting with the router bottom about ½ inch from the bottom
of the pedestal base, slide the router into the base until the
router locks into position.
Removing the base If you need to remove the router from the pedestal base:
1. Pull the release tab on the bottom of the base down. (See
Figure 3.)
2. Slide the base away from the router.
Figure 3: Attaching the router to the pedestal base
Chapter 3 • Assembling and connecting the HN router hardware
1037753-0001 Revision A 11
Selecting the router
location
Select a location for the router that will accommodate all required
cable connections, including the power source. Place the router in
the desired location.
Connecting the power
supply
Begin installation of the router by connecting the correct power
supply. Use the power supply shipped with the router. Refer to
Table 2 and Figures 4 and 5 to ensure you have the correct power
supply type (AC/DC or DC/DC) for the unit.
CAUTION
•Do not block any ventilation openings. Do not place the
router near heat sources such as radiators, heat
registers, ovens, stoves, or other apparatus (including
amplifiers) that produce heat.
•Leave 6 inches of space around the top and sides of the
router to ensure ventilation and prevent overheating.
CAUTION
•Always use the power supply provided with the system.
The HN router’s performance may suffer if the wrong
power supply is used.
•If the HN router is installed outside the United States or
Canada, observe the power standards and requirements
of the country where it is installed.
Table 2: Available power supplies for the HN router
Application Power
supply type Part number Electrical requirements Power cord
HN router AC/DC (64 W) 1500089-0001 Input line voltage:
100 – 240 V, 2 A max.
Input line frequency:
50 – 60 Hz AC
Rated power consumption:
64 W
Detachable, for
110 VAC outlet type
DC/DC 1033554-0001 Input line voltage:
12.7 – 25 V, 10 A max.
Rated power consumption:
64 W
Detachable power
input cables and
connector
Chapter 3 • Assembling and connecting the HN router hardware
12 1037753-0001 Revision A
Connecting an AC/DC power
supply
Figure 4 shows the AC/DC power supply that is used with the HN
router.
In-line units The following instructions apply to AC/DC power supply with
part number 1500089-0001. Refer to Figures 4 and 5. Connect the
power supply as follows:
1. Connect the AC power cord to the power supply.
2. Connect the DC power cord to the DC IN port on the router,
as shown in Figure 5 on page 13.
3. For an AC/DC power supply, make sure a suitable surge
protector is available for the router.
Do not connect the AC power cord to the surge protector at
this time. Wait until you are ready to observe the router’s
LEDs upon power-up.
Figure 4: AC/DC power supply
CAUTION
The following apply if you use an AC/DC power supply:
•The input must be 110/240-VAC.
•A surge protector is recommended, whether you use an
in-line power supply or wall unit.
Note: Protect the router with a suitable surge protector.
Power surges are a common cause of failure for electronic
devices.
Chapter 3 • Assembling and connecting the HN router hardware
1037753-0001 Revision A 13
Connecting a DC/DC power
supply
Figure 5 shows the DC/DC power supply used with the HN
router.
Connect the DC/DC power supply as follows:
1. Connect the DC power cord to the DC IN port on the HN
router.
2. Assemble the input power cable according to the wiring
diagram included in the cable kit.
Connect the input power cable to the DC power source, but do not
connect the input power connector to the power supply at this
time.
Figure 5: DC/DC power supply
Note: The input cable kit is included in the power supply
kit. The cable kit contains an input power connector,
connector pins, and a wiring diagram; it does not include wire.
Chapter 3 • Assembling and connecting the HN router hardware
14 1037753-0001 Revision A
Chapter 4 • Connecting the HN router to a transport device
1037753-0001 Revision A 15
Chapter 4
Connecting the HN router to a transport
device
This chapter explains how to connect the HN router to a transport
device. It covers the following topics.
•Connecting the cables to a modem transport device on
page 15
•Connecting the cables to a T-1 transport device on page 16
•Powering up and observing the router LEDs on page 16
Connecting the cables
to a modem transport
device
To connect the modem transport device:
1. Connect the installer PC to LAN 1 with an Ethernet cable.
2. Connect the modem to LAN 2 of the router with an Ethernet
cable.
3. Make sure that neither the router nor the customer’s computer
are connected to an Ethernet router or switch.
4. Connect the power cables.
Note: Do not connect any devices to the HN router at this
time. Serial and Ethernet devices may only be connected to
the remote terminal after it is installed and commissioned.
Chapter 4 • Connecting the HN router to a transport device
16 1037753-0001 Revision A
Figure 6 is a sample illustration of the connections using a
modem transport device.
Connecting the cables
to a T-1 transport device
To connect the T-1 transport:
1. Connect the installer PC to LAN 1 with an Ethernet cable.
2. Use an Ethernet cable connected to the T-1’s 10/100 Base T
port to LAN 2 of the HN router.
3. Connect the power cables.
Powering up and
observing the router
LEDs
Power up the remote terminal and watch the LEDs for normal
operation, as follows.
Figure 6: Connecting the cables
Note: Ensure the modem has been configured properly prior to
connecting the cables.
Chapter 4 • Connecting the HN router to a transport device
1037753-0001 Revision A 17
LEDs on power-up As the HN router powers up, observe the LEDs as shown in
Figure 7 to make sure that the HN router is working properly.
When power is applied to the HN router or after the HN router is
reset, the LEDs light up in the following order, indicating normal
operation:
1. All LEDs light up for ½ sec.
2. The power LED lights up and remains on, indicating the
remote terminal is powered up.
3. The LAN LED lights up within 30 sec., indicating that LAN
connectivity is detected.
4. The power LED blinks, indicating that the router is not
commissioned.
Figure 7: Router LEDS
Chapter 4 • Connecting the HN router to a transport device
18 1037753-0001 Revision A
The following table explains other LED light patterns and their
meanings.
LED Pattern Description
LAN Solid blue Operating normally
Off Cable between HN router and the LAN port is not
connected
Flashing Operating normally
Transmit
WAN
Solid blue Operating normally
Off No physical connectivity to the WAN port
Flashing Receiving data
Intermittent flashing Indicates a problem
Receive
PPP-IP
Solid blue Operating normally
Off PPP connectivity failed or unable to reach default
gateway
Flashing Data is received or transmitted
System Solid Blue Operating normally
Off System is unavailable
Chapter 5 • Commissioning the HN router
1037753-0001 Revision A 19
Chapter 5
Commissioning the HN router
This chapter explains how to commission the HN router. It
includes the following topics.
•Router connections on page 19
•Commissioning procedures on page 19
•Changing from VSAT to router mode on page 20
•Terrestrial Broadband Setup page on page 22
•Commissioning by auto selection on page 24
•Completing the commissioning process on page 30
•Commissioning by manual entry on page 33
Router connections Make sure you have made all the proper connections before you
begin.
•Verify the installer laptop is connected to the HN router’s
LAN1 port.
•Verify the transport device is connected to the HN router’s
LAN2 port.
The appendices contain instructions for connecting the HN router
to the various transport devices.
•Refer to Connecting the cables to a modem transport device
on page 15 or Connecting the cables to a T-1 transport device
on page 16 for instructions on how to connect the cables.
If the HN router does not assign the IP address 192.168.0.1 to the
installer PC, restart the installer PC to obtain the IP address.
Commissioning
procedures
Commissioning the router consists of the following tasks:
•Accessing the System Control Center page to use the
Advanced Commissioning Options link to display the Setup
link.
•Accessing the mode change link to change the mode from
VSAT to router mode.
•Selecting the Configuration File Upload link.
•Selecting the Registration Installer link.
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20 1037753-0001 Revision A
•Choosing auto selection or manual entry to enter service
parameters.
•Selecting the service provider.
•Selecting and verifying the service parameters.
•Entering configuration parameters.
•Restarting the router.
Changing from VSAT to
router mode
When you received the HN router in the installation package, it is
in the default VSAT mode. To use it as a router, you must change
the mode from VSAT mode to router mode.
To change the mode use the Advance Commissioning Options
link on the System Control Center page.
To access the System Control Center page:
1. Start a Web browser on your laptop. Type
http://192.168.0.1/fs/advanced/advanced.html
in the browser’s address bar.
2. Press Enter.
3. The System Control Center home page displays.
Figure 8: Advanced Commissioning Options link
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1037753-0001 Revision A 21
4. Click Advanced Commissioning Options as shown in
Figure 8.
5. The Broadband Satellite Setup screen displays as shown in
Figure 9.
6. Click the Mode Change link. This initiates the process to
change the mode from VSAT to router.
Figure 9: Setup screen
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22 1037753-0001 Revision A
7. The Mode Change Confirmation page displays as shown in
Figure 10.
8. Click Next to continue with the commissioning process.
9. The Terrestrial Broadband Setup screen displays as shown in
Figure 11 on page 23.
Terrestrial Broadband
Setup page
The Terrestrial Broadband Setup screen is the Terrestrial
Broadband Commissioning start page. It is your entry point to
commissioning the HN router and uploading the configuration
file. It contains three links:
•Registration - Installer
•Config File Upload
•Mode Change
You will not use the Mode Change link since you have already
changed the mode to router mode. Using the Mode Change link
at this time will change the mode from router to back to VSAT
mode.
Figure 11 shows the Terrestrial Broadband Setup page.
Figure 10: Mode Change confirmation
Chapter 5 • Commissioning the HN router
1037753-0001 Revision A 23
1. Click the Config File Upload link. The Configuration File
Upload screen displays as shown in Figure 12.
2. Click the Browse button to locate the terr.cfg file on the
installer laptop.
Figure 11: Terrestrial Broadband Setup page
Figure 12: Configuration File Upload screen
Chapter 5 • Commissioning the HN router
24 1037753-0001 Revision A
3. Select the appropriate file.
4. Click the Upload button.
5. The system displays a confirmation screen as shown in
Figure 13 indicating the the file was successfully transferred.
6. Click the Close button.
7. The system returns to the SCC home page.
Commissioning by auto
selection
Commissioning by auto selection is the preferred method of
commissioning the HN router. By selecting this option the
commissioning parameters are automatically configured based on
the network access provider (NAP) chosen.
Selecting and verifying the
NAP
To select the network access provider:
1. At the Terrestrial Broadband Setup screen as shown in
Figure 14, click the Registration - Installer link.
Figure 13: Configuration file confirmation
Chapter 5 • Commissioning the HN router
1037753-0001 Revision A 25
2. The NAP Service Parameters screen displays as shown in
Figure 15.
Figure 14: Terrestrial Broadband Setup screen
Figure 15: Auto selection - Service Parameters
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26 1037753-0001 Revision A
3. Click the down arrow for the Service field. A list of service
providers appears.
4. Select the appropriate service provider from the list. Refer to
your work order for the correct service provider.
5. Figure 16 shows the drop-down list with the ADSL provider
highlighted for selection. Figure 17 on page 27 shows a T1
provider selected.
Figure 16: Auto selection - Service Parameters selecting the NAP
Chapter 5 • Commissioning the HN router
1037753-0001 Revision A 27
6. Click Next.
7. The Verification of Service Parameters screen displays as
shown in Figure 18.
Figure 17: Select Service Parameters for T-1
Note: If you are instructed to commission by manual entry, click
the check box for Enter service parameter manually. Refer to
Commissioning by manual entry on page 33 for the manual entry
work flow.
Chapter 5 • Commissioning the HN router
28 1037753-0001 Revision A
8. Verify the service parameters are correct.
9. Click Next.
Entering and verifying
configuration parameters
Figure 20 shows a sample Configuration Parameters screen for a
DSL NAP. Figure 21 on page 29 illustrates the parameters for a
Figure 18: Auto selection - T-1 NAP verification screen
Figure 19: DSL NAP verification
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1037753-0001 Revision A 29
T1 provider. Your screen may differ depending on the NAP
selected.
1. Use your work order to enter the appropriate values for the
fields displayed. Click Next.
Figure 20: Auto selection - DSL Configuration Parameters
Figure 21: T-1 Configuration Parameters
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30 1037753-0001 Revision A
2. The Verification of Configuration Parameters screen displays
as shown in Figure 22.
3. Verify the information is correct.
4. Click Next.
Completing the
commissioning process
The system displays a confirmation message on the Terrestrial
Broadband - Confirmation screen as shown in Figure 23.
Figure 22: Sample Configurations Parameters verification screen
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1037753-0001 Revision A 31
During the commissioning process the screen displays the
progress of saving the configuration to the local configuration file
and indicates when processing is finished.
Connecting the HN
router
To complete the setup process, connect the broadband transport
device to the HN router and the NAP.
•Connect the yellow cable from the transport device to the
LAN2 port on the HN router.
•Connect the laptop to the LAN1 port on the HN router.
•Click the Restart button.
Once the HN router comes back up, it is operating in Router
Mode.
The SCC Home page IP address changes from 192.168.0.1 to
192.168.5.1.
Access the SCC Home Page by opening your Web browser and
typing 192.168.5.1 in the address bar. The system displays the
HN router home page as shown in Figure 24 on page 32.
Figure 23: Auto selection - Confirmation screen
Note: When commissioned as a router, HN7700S-R is used to
identify this functionality on all user interface screens.
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32 1037753-0001 Revision A
If the SCC home page does not renew:
1. Open a command prompt or window on the installer PC.
Type ipconfig /renew.
2. Press Enter. The system displays the following message:
Figure 24: Router System Control Center home page
Figure 25: IP address assigned
Chapter 5 • Commissioning the HN router
1037753-0001 Revision A 33
Commissioning by
manual entry
Hughes recommends using the auto selection process. If you are
instructed to commission by manual entry, you must have
required information to complete this process. See Entering and
verifying the configuration parameters on page 34 for this
information.
Follow the procedures from the beginning of this chapter until
you are requested to select the NAP as illustrated in Figure 26.
Selecting and verifying the
NAP
On the Service Parameters screen, enter data as follows.
1. Click the down arrow for the Service: box.
2. Click to select the NAP from the list.
3. Click the checkbox to select Enter service parameter
manually field.
4. Click the down arrow for the WAN Ty p e field.
5. Click to select the WAN Type from the list.
6. Click Next.
Figure 26: Manual entry - Service Parameters
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34 1037753-0001 Revision A
7. The Verification of Service Parameters screen displays as
shown in Figure 27.
8. Verify the NAP information is correct.
9. Click Next.
Entering and verifying the
configuration parameters
A sample Manual Configuration screen displays as shown in
Figure 28.
10. Enter the information for the fields as instructed.
Figure 27: Manual entry - Verification of Service Parameters
Figure 28: Manual entry - Manual Configuration screen
Chapter 5 • Commissioning the HN router
1037753-0001 Revision A 35
11. Click Next.
12. A Verification of Configuration Parameters screen displays.
13. Verify the information is correct and click Next.
Refer to Completing the commissioning process on page 30 to
complete the procedure.
Chapter 5 • Commissioning the HN router
36 1037753-0001 Revision A
Chapter 6 • Verifying the installation and commissioning
1037753-0001 Revision A 37
Chapter 6
Verifying the installation and
commissioning
This chapter discusses the final steps of the commissioning
process. It covers the following topics:
•Verifying the terrestrial link on page 37
•Verifying the download status on page 38
•Completing the process on page 40
Verifying the terrestrial
link
Use the System Control Center and the Advanced pages to verify
commissioning.
To verify that the Terrestrial Link is successful, use the following
steps to access the Advance Page.
1. Navigate to the Advance Page.
2. Click the General link in the left frame to expand it.
3. Click the Summary link.
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38 1037753-0001 Revision A
The system displays the Terrestrial Statistics Summary page as
shown in Figure 30 which shows the Terrestrial Link with a status
of established.
Verifying the download
status
Once the terrestrial connection comes up, the HN router proceeds
to download the latest software and parameters. Use the following
procedure to view the download progress.
1. Navigate to the Advanced Page.
2. Click the Installation link in the left frame to expand it.
3. Click the SDL Monitor link.
Figure 29: Summary page
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1037753-0001 Revision A 39
The system displays the SDL Monitor page as shown in
Figure 30. Use the State column to view the progress of the
download.
The HN router restarts and loads the new parameters and software
when all the files are delivered. To verify the status:
1. Navigate to the SCC home page at 192.168.5.1
2. Click the System Status button.
3. The Software Download Status on the System Status page is
set to Download Complete as shown in Figure 31.
Figure 30: SDL Monitor page
Figure 31: System Status page
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40 1037753-0001 Revision A
Completing the process When you have verified the download is complete and
commissioning of the HN router is successful:
•Perform site sign-off tests.
•Disconnect your laptop from the HN router.
•Connect the customer’s equipment to the router.
Chapter 7 • System Control Center
1037753-0001 Revision A 41
Chapter 7
System Control Center
The System Control Center is an interface that enables users to
access router configuration, statistics, and status information
using a web browser from any computer that has TCP/IP
connectivity to the terminal.
This chapter discusses:
•Internet browser settings on page 41
•Accessing the System Control Center on page 43
•The System Control Center home page on page 43
•System Control Center buttons and indicators on page 44
•The System Status page on page 46
•LAN Info page on page 47
•WAN Info page on page 49
•System Info page on page 50
•Additional Home Page links on page 51
•System Status on page 51
•Diagnostic Utilities on page 51
•Help page on page 52
•Help page links on page 53
•Advanced Pages on page 54
Internet browser
settings
It is important that your Internet browser displays the most
current system information for the system Control Center. To
ensure the browser does not display old or outdated pages, set
your browser options as follows.
1. From your browser toolbar select Tools.
2. From the drop-down list select Internet options.
3. Click the General Tab Setting on the Internet Options
screen.
Note: This procedure applies only to Internet Explorer. If you
are using another Web browser, consult your operating system
manual.
Chapter 7 • System Control Center
42 1037753-0001 Revision A
4. In the Temporary Internet Files box, click Settings as shown
in Figure 32.
5. The Settings screen displays.
6. Click the Every visit to the page box as shown in Figure 33.
7. Click OK to store your settings and close the screen.
Figure 32: Selecting settings option
Figure 33: Settings screen
Chapter 7 • System Control Center
1037753-0001 Revision A 43
Accessing the System
Control Center
You can access the System Control Center through a Web
browser installed on a computer connected to the HN router. To
access the System Control Center use the following steps:
1. Open a Web browser such as Internet Explorer or Netscape.
2. In the browser’s address bar, type
www.systemcontrolcenter.com
or
192.168.5.1
and press ENTER.
A sample of the System Control Center home page appears as
shown in Figure 34.
The System Control
Center home page
The System Control Center also referred to as the Home page or
the Main page is the central portal to all other pages. The HN
router’s System Control Center contains links to groups of
configuration and statistical information.
The HN router Web interface is divided into two sections—Main
pages and Advanced pages. The format of these pages remains
the same even though the information presented changes.
Figure 34: System Control Center home page
Note: When commissioned as a router, HN7700S-R is used to
identify this functionality on user interface screens.
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44 1037753-0001 Revision A
System Control Center
buttons and indicators
The top frame of all System Control Center page and associated
pages consists of four round buttons with labels above them, as
shown in Figure 35. These buttons are links to other pages and
appear at the top of every page, except the Advance pages:
•System Status
•LAN Info
•WAN Info
•System Info
If you click any of these buttons, the page associated with that
button opens. For example, click the LAN Info button to see the
LAN Info page.
Below the top frame is the link What do these controls mean?
as shown in Figure 36.
Click the link to open a pop-up window that gives an explanation
of the button links in the top frame. See Figure 37.
Figure 35: Web page top frame
Figure 36: Question link
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1037753-0001 Revision A 45
System Status button The System Status button is an indicator button which changes
color to indicate the current system status. The different colors
indicate the following:
•Green - no problem detected, OK
•Red - problem detected
•Yellow - may be a problem with Web Acceleration.
Below is a description of the colors of the System Status button.
•System Status provides access to the System Status page,
which displays general status information.
– If the System Status indicator button is green and OK
appears below it, as shown in Figure 35, the the router is
operating properly.
– If the indicator button is yellow as shown in Figure 38, the
system status is Degraded. This could indicate that the Web
Acceleration feature is not functioning, or that the router is
in VADB mode, using the BACKUP configuration. Click
the indicator button to access the System Status page to
Figure 37: Link explanation
Note: The System Status button may be green, red, or yellow,
while other buttons are always blue.
Chapter 7 • System Control Center
46 1037753-0001 Revision A
view status details and restore previous operating
parameters.
– If the indicator button is red and Problem appears below it,
as shown in Figure 39, there is a problem. Click the
indicator to access the System Status page to view problem
details.
Other System Control
Center buttons
LAN Info shows the configuration of the LAN (LAN1) port. It
also displays the statistics about the traffic through the LAN port.
WAN Info shows the configuration of the WAN (LAN2) port. It
also displays the statistics about the traffic through the WAN port.
System Info provides basic system configuration information
about the HN router.
The System Status page Figure 40 shows the System Status page. A description of the
fields on the page follows the figure.
Figure 38: System Status indicator reporting
Web Acceleration feature down
Figure 39: System Status indicator reporting a problem
Chapter 7 • System Control Center
1037753-0001 Revision A 47
•Software Download Status - Indicates whether router
software and configuration are up to date.
•Service Status - Indicates whether the router has been
commissioned (registered with the system). From here, you
can also access the service history for the router to determine
if it has been de-commissioned at any time.
•TCP Acceleration Status - Indicates whether TCP
Acceleration is operational. TCP acceleration provides the
expected performance on the router.
•IPSec Tunnel Status
•WAN Status - Indicates the current status of the Wan
interface.
Other possible statuses that may display include Web
Acceleration and Virus Detection.
LAN Info page Figure 41 shows the LAN Info Page. The LAN Info page gives
information about the configuration of the LAN (LAN1) port and
maintains the statistics about the traffic through the LAN port.
Click the Clear LAN Statistics button to refresh the screen with
the most current statistics.
Figure 40: System Status page
Note: The available system status options will vary, depending
on how HN router is configured. Therefore, some of the options
listed below may not appear on the screen.
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48 1037753-0001 Revision A
Figure 41: LAN Info page
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1037753-0001 Revision A 49
WAN Info page Figure 42 shows the WAN Info page. WAN Info shows the
configuration of the WAN port and maintains statistics about the
traffic through the WAN port. Click the Clear WAN Statistics
button to refresh the screen and populate with the most current
statistics.
Figure 42: WAN Info page
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50 1037753-0001 Revision A
System Info page The System Info page, as shown in Figure 43 on page 50 provides
basic system configuration information for the HN router. The
page is divided into two sections. The HN router Info section
contains identifying information for the router such as the Site ID
and Serial Number. The Software Configuration section displays
NAT, DHCP, and Firewall information if these options are
enabled.
Figure 43: System Info page
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1037753-0001 Revision A 51
Additional Home Page
links
The center frame of the the Home page has additional links as
illustrated in Figure 44.
The links are organized by the following categories:
•System Status
•Diagnostic Utilities
•Help
System Status This category provides access to system status information.
•View System Status provides access to the System Status
page which gives general status information. See System
Status on The System Status page on page 46.
•View LAN Info provides LAN information. Refer to the LAN
Info page on page 47 for details.
•View WAN Info provides WAN information. Refer to the
WAN Info page on page 49.
Diagnostic Utilities The Diagnostic Utilities provides access to testing and problem
diagnostic links.
Figure 44: Additional Home Page links
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52 1037753-0001 Revision A
•Connectivity Test
•Detailed Problem Statistics
Connectivity Test The Connectivity Test link provides access to the Connectivity
Test page. It is used to test the connection between the router and
the Network Operations Center (NOC).
Detailed Problem Statistics The Detailed Problem Statistics link allows the user to generate
and view statistics for a selected problem for a specific hourly
time frame. The user selects the problem and time frame from
drop-down lists to view the statistics needed as shown in
Figure 45.
Help page The System Control Center’s Help Welcome page (Figure 46)
contains information to help the user get started in using the HN
router, how to configure and optimize Terrestrial Broadband
Services, contact information if the user needs assistance, and
other helpful information. Review the Help page information to
become familiar with router help.
To display the Help page:
•Click View Help Topics on the System Control Center home
page
Figure 45: Detailed Problem Statistics selection
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1037753-0001 Revision A 53
or
•Click Help on the left side of any System Control Center
page.
Help page links The Help Welcome page as shown in Figure 46 contains links to
assist the user in learning more about the Terrestrial Broadband
services and how to troubleshoot problems is they occur.
The links on this page are:
•Introducing the HN7700S-R
•Frequently Asked Questions
•Terrestrial Broadband Glossary
•Contact Information
Figure 46: Help welcome page
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54 1037753-0001 Revision A
Figure 47 and Figure 48 show the Help introduction page and
Frequently Asked Questions pages, respectively.
Advanced Pages The Advanced Configuration and Statistics pages, also known as
the Advanced Pages, contain detailed information about the HN
router—such as statistics, logs, status, and operating parameters.
Figure 47: Help Introduction page
Figure 48: Frequently Asked Questions page
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1037753-0001 Revision A 55
Figure 49 is a sample showing one of the many available
Advanced Pages. You may need to access the Advanced Pages to
communicate with Installer Support or to configure special
features, such as Virtual Private Network Automatic Dial Backup
(VADB).
Accessing the
Advanced Pages
You can access the Advanced Pages using either of the following
methods:
Figure 49: Advanced page
Note: The Advanced Pages provide access to critical
configuration parameters and other functions. Do not use these
pages unless you are a qualified technician who thoroughly
understands how the terminal operates or unless an Installer
Support representative instructs you to access the Advanced Pages
for troubleshooting purposes.
Chapter 7 • System Control Center
56 1037753-0001 Revision A
•On the System Control Center home page, click the small
icon shown in Figure 50. (The icon looks like a small
cartoon-character man. It is a link to the Advanced Pages.)
•Type 192.168.5.1/fs/advanced/advanced.html in
the browser’s address bar and press ENTER.
Expanding and collapsing
menus
To expand the Advanced Menu on the left side of the screen to
show additional selections, click the + sign next to a menu item.
To collapse menu entries, click the – sign next to a menu item..
Figure 50: Icon link to Advanced Pages
Figure 51: Advanced page showing sub-menu
Chapter 8 • Configuring the HN router for VADB backup
1037753-0001 Revision A 57
Chapter 8
Configuring the HN router for VADB
backup
This chapter explains how to configure the HN router for Virtual
Private Network Automatic Dial Backup (VADB) operation. The
following topics are discussed:
•VADB overview on page 57
•Requirements for VADB on page 58
•Installing VADB on page 58
•LED appearance during VADB operation on page 65
•VADB troubleshooting on page 66
VADB overview The VADB feature provides a phone-line backup capability to the
HN router in case the DSL line fails or degrades below an
acceptable threshold.
The HN router contains an internal modem to support VADB
functionality. The HN router connects to a national network of
dial access numbers, which are known as a Point of Presence
(POP). Each POP acts as a Virtual Private Network (VPN) entry
point into the customer’s network or the Internet. The HN router
sends packets through the POP to the Network Operations Center
(NOC), which forwards the packets to the destination server.
VADB automatically switches the HN router to a terrestrial
dialup telephone network with minimal interruption and loss of
customer traffic. VADB introduces no additional load on the HN
router and does not affect any existing HN router features, but it
does cause the HN router to send and receive traffic at a slower
rate.
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58 1037753-0001 Revision A
Requirements for VADB The following requirements must be fulfilled before VADB can
be used:
•The HN router must be configured for VADB operation
before the system is installed and commissioned.
•The site must have an analog telephone line to support VADB
operation. A dedicated telephone line is preferred but not
required. The HN router can share the telephone line with
other devices when it is connected to a splitter.
The following tasks must be completed for VADB to work
properly:
•Before testing VADB functionality, you must use a phone
handset to dial the VADB access phone number. For details,
refer to Testing the telephone line on page 60.
•The telephone cable must be plugged into the TEL LINE port
on the HN router and a telephone jack or splitter. (In some
countries, a converter may be required to connect the cable to
the phone jack.)
Installing VADB Installing VADB consists of the following tasks:
•Verifying that the VADB profile is loaded
•Testing the telephone line
•Testing VADB functionality
Before beginning the installation, check the telephone line local
dialing rules. If it does not match the sequence in the installation
specification, or as shown in the Advanced Pages, (see VADB
troubleshooting on page 66), contact Installer Support.
Note: The HN router can be upgraded to support VADB
operation after it is installed.
Chapter 8 • Configuring the HN router for VADB backup
1037753-0001 Revision A 59
Verifying that the VADB
profile is loaded
The VADB profile is a downloaded configuration file that sets up
the HN router to support VADB. After the HN router is installed
and commissioned, follow these steps to verify that the VADB
profile is loaded:
1. Access the Advanced Configuration and Statistics pages
shown in Figure 52 by typing
192.168.0.1/fs/advanced/advanced.html in the
browser address bar and pressing ENTER.
2. From the Advanced Menu, VADB section, click Config Show
as shown in the figure below.
Figure 52: Verifying that the VADB profile is loaded
VADB
access
phone
numbers
ENABLED ENABLED
Config show
menu
selection
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60 1037753-0001 Revision A
3. Verify that ENABLED appears in the vadb_net_enabled and
vadb_rem_enabled fields. If ENABLED does not appear in
both fields, contact Installer Support and request that these
options be enabled.
4. Verify that the VADB access phone numbers appear in the
prim phone_num and bkup phone_num fields.
5. Make a note of the VADB gateway address. You will need
this address to test VADB functionality.
A user name and password are automatically generated and
downloaded with the VADB profile. The VADB feature uses this
user name and password to automatically connect to the Internet
if necessary.
Testing the telephone line Follow these steps to test the telephone line to which the HN
router will be connected:
1. Connect a telephone handset to the telephone jack or splitter.
2. Dial the VADB access phone number listed in the prim
phone_num field.
3. Listen for modem tones, which indicate the connection is
being established between the access number and the
handset.
If you do not hear modem tones, you may need to modify the
VADB access phone number to account for site-specific
dialing rules. For example, if dialing an 8 or 9 is required to
access an outside line at the site, you must add the required
number to the VADB access phone number. Ask a site
contact for site-specific dialing rules and then refer to the
installation specification for instructions on how to modify
the VADB access phone number.
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1037753-0001 Revision A 61
Connecting the HN router
to the telephone line
The HN router contains an internal modem; therefore, it is not
necessary to connect an external modem to enable VADB
functionality.
To connect the HN router to a telephone line, refer to Figure 53
and follow these steps:
1. Connect one end of the modem cable to the TEL LINE port
on the HN router.
2. Connect the other end of the modem cable to a telephone jack
or to a splitter if other devices share the telephone line. (In
some countries, a converter may be required to connect the
cable to the phone jack.)
3. If you use a splitter, connect the splitter to a telephone jack
(with a converter, if required).
The final configuration for VADB is shown in Figure 53.
Figure 53: VADB cable connections
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62 1037753-0001 Revision A
Optional protection module Some countries may require that a protection module is installed
between the HN router router and the public switched telephone
network (PSTN) telephone line.
The protection module is a high-speed electronic circuit protector
that provides both over-voltage and over-current protection. The
module includes a short telephone cable that connects to the
telephone line port on the HN router and a grounding cable with a
ring terminal that connects to the HN router backplane, as shown
in Figure 54.
Figure 54: VADB connections with protection module
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Installing the protection
module
To install a protection module, refer to Figures 54 through 56 and
follow these instructions:
1. Connect the short telephone cable from the protection module
MODEM port to the HN router TEL LINE port, as shown in
Figure 55.
2. Remove the coaxial cable from the HN router SAT IN port.
See Figure 56.
3. Slip the ring terminal at the end of the protection module
grounding cable over the SAT IN terminal post.
Figure 55: Connecting the protection module to the terminal
Short
phone
cable
Ground
cable
Protection
module
Longer
phone
cable
MODEM
port
LINE
port
HN7700S
TEL LINE
port
T0155016
HN7700S
backplane
CAUTION
Do not remove or loosen the factory-installed hex nut on the
HN router SAT IN port. Use the hex nut supplied with the
protection module kit to secure the ring terminal attached to
the protection module ground cable.
Figure 56: Connecting the protection module ground cable
Ground
cable from
protection
module
T0155015
HN7700S backplane
Do not remove or
loosen the
hex nut.
factory-
installed
Use hex nut supplied with
the protection module to
secure the ring terminal.
Chapter 8 • Configuring the HN router for VADB backup
64 1037753-0001 Revision A
4. Install the hex nut provided with the protection module on the
SAT IN terminal post and tighten it.
5. Reconnect the coaxial cable to the SAT IN terminal post.
Make sure the cable is securely tightened. (See the Caution
statement that follows Figure 9 on page 16.)
6. Connect the longer phone cable from the LINE port on the
protection module to the telephone jack (or to a splitter if
other devices share the telephone line). See Figure 55.
7. If you use a splitter, connect the splitter to a telephone jack.
Verifying VADB functionality Follow these steps to verify VADB functionality:
1. Open a web browser on the installer PC.
2. Access the System Control Center Advanced Pages by typing
192.168.0.1/fs/advanced/advanced.html in the
browser address bar and pressing ENTER.
3. Verify that the VADB link is in use:
a. From the Advanced Menu, VADB section, click Call status.
b. Verify that VADBLINK appears in the Link in use field as
shown in Figure 57.
Figure 57: Verifying the VADB link
SESSION ACTIVE and VADBLINK
show that the VADB link is active.
Chapter 8 • Configuring the HN router for VADB backup
1037753-0001 Revision A 65
If the current_state field changes to SESSION INACTIVE and
there is no connection to the satellite (you can’t browse),
troubleshoot by verifying that the HN router can ping the VADB
gateway:
1. Open the Run dialog box by selecting Start → Run.
2. Type Command .
3. Click OK.
4. Type ping <VADB gateway address> and press ENTER.
The VADB gateway address appears on the VADB Config
Show page (Figure 52 on page 59).
If the client fails to ping the host, the computer reports no
packets received. This indicates a problem with either the
network hardware or configuration. Check the LAN
connections and refer to the instructions that were provided
with the network hardware, then retry the ping test.
LED appearance during
VADB operation
The System LED steadily flashes when VADB is enabled. The
System LED is on when the satellite link is enabled. The HN
router LEDs are shown in Figure 58. Table 3 describes the
appearance of the LEDs during VADB operation.
Figure 58: HN router LEDs
Chapter 8 • Configuring the HN router for VADB backup
66 1037753-0001 Revision A
VADB troubleshooting If the HN router is unable to connect through VADB, or to
authenticate with the server, use the troubleshooting procedure
described below.
1. Verify that the telephone cable is securely attached to the
TEL LINE port on the HN router and the telephone jack or
splitter.
2. Complete the instructions in Verifying that the VADB profile
is loaded on page 59 to confirm that the VADB profile is
loaded on the HN router.
3. Connect a telephone handset to the telephone jack or splitter
and dial the VADB access phone number listed in the prim
phone_num field. (See Figure 52 on page 59.)
Table 3: HN router LED appearance during VADB operation
LED Appearance Description
LAN On (solid) LAN is connected and usable
Blinking There is transmit or receive
activity on the LAN
Transmit/
LAN
On OK
Blinking Transmitting frames
Off Condition preventing transmission
Receive/
PPP-IP
On OK
Blinking Receiving frames
Off Condition preventing acquisition
of outroute (preventing receipt)
System Blinking System is operating normally and
VADB mode is enabled (LED on
steady indicates the satellite link
is active and VADB is inactive)
Off Condition preventing full operation
Power On Power is on and terminal is
functioning normally
Blinking Terminal is operating with the
fallback.bin (backup)
version of software
Off No power
Off with other LED
flashing
Fatal error
Note: Before starting this procedure, verify that the HN router is
commissioned.
Chapter 8 • Configuring the HN router for VADB backup
1037753-0001 Revision A 67
4. Make sure the access phone number is accessible from the
site.
If necessary, refer to the installation specification for
instructions explaining how to change the access code
required to obtain an outside telephone line or to change the
area code.
5. Complete the instructions in Verifying VADB functionality on
page 64 to test VADB functionality.
6. Contact Installer Support if the VADB issue is not resolved
after completing steps 1 through 5.
Chapter 8 • Configuring the HN router for VADB backup
68 1037753-0001 Revision A
Appendix A • Configuring a computer to support DHCP
1037753-0001 Revision A 69
Appendix A
Configuring a computer to support
DHCP
This appendix explains how to configure a computer to support
Dynamic Host Configuration Protocol (DHCP). All HN routers
come from the factory with DHCP enabled. Therefore, the
computer must have DHCP enabled and set to obtain IP addresses
automatically.
This appendix covers the following topics:
•Windows Vista on page 69
•Windows XP on page 72
•Windows 2000 on page 75
Windows Vista 1. From the Windows desktop, select Start → Settings →
Network Connections.
A list of network adapters appears as shown in Figure 62. The
Local Area Connection-NIC Card must appear under the LAN
Appendix A • Configuring a computer to support DHCP
70 1037753-0001 Revision A
or High-Speed Internet heading. If it does not, the network is
not installed correctly.
2. Right-click the Local Area Connection-NIC Card icon that
represents the terminal network connection, then click
Properties. The Local Area Connection-NIC Card Properties
dialog appears as shown in Figure 60.
Figure 59: Network Connections - Windows Vista
Note: If a red X appears next to the Local Area Connection
icon, check your connections. You cannot successfully
configure your system if the red X is present.
Note: Depending on your security settings, a popup User
Account Control message may appear, requesting that you
confirm the action before proceeding. Click Continue to
proceed.
Appendix A • Configuring a computer to support DHCP
1037753-0001 Revision A 71
3. Ensure that Client for Microsoft Networks and Internet
Protocol (TCP/IP) are installed and checked as shown in the
figure. If NetBEUI is installed, uninstall it.
4. Highlight the appropriate Internet Protocol (TCP/IP)
connection. Be careful not to uncheck the checkbox
5. Click Properties. The Internet Protocol Properties dialog
appears as shown in Figure 61.
Figure 60: Local Area Connection Properties - Windows Vista
Figure 61: Internet Protocol Properties - Windows Vista
Appendix A • Configuring a computer to support DHCP
72 1037753-0001 Revision A
6. Ensure that both the Obtain an IP address automatically and
Obtain DNS server address automatically options are
selected. If not, select them.
7. Click OK to close the dialog boxes and finish the
configuration.
8. Restart the computer even if Windows does not require you to
do so. This ensures that the network settings are
automatically reset.
Windows XP 1. From the Windows desktop, select Start → Settings →
Control Panel. Double-click the Network and Dialup
Connections icon.
A list of network adapters appears as shown in Figure 62. The
Local Area Connection icon must appear under the LAN or
High-Speed Internet heading. If it does not, the network is not
installed correctly.
Note: If Control Panel is in category view, select Network
and Internet Connections then select Network
Connections.
Figure 62: Network Connections - Windows XP
Appendix A • Configuring a computer to support DHCP
1037753-0001 Revision A 73
2. Right-click the Local Area Connection icon that represents
the Network adapter connecting the computer to the Satellite
Gateway, and select Properties.
3. Ensure that Client for Microsoft Networks and Internet
Protocol (TCP/IP) are installed and checked as shown in
Figure 63. If NetBEUI is installed, uninstall it
.
4. Highlight Internet Protocol (TCP/IP). Be careful not to
uncheck the check box
Note: If a red X appears next to the Local Area Connection
icon, check your connections. You cannot successfully
configure your system if the red X is present.
Figure 63: Local Area Connection Properties - Windows XP
Appendix A • Configuring a computer to support DHCP
74 1037753-0001 Revision A
5. Click Properties. The Internet Protocol Properties dialog
appears as shown in Figure 64.
6. Ensure that both the Obtain an IP address automatically and
Obtain DNS server address automatically options are
selected. If not, select them.
7. Click OK to close the dialog boxes and finish the
configuration.
8. Restart the computer even if Windows does not require you to
do so. This ensures that the network settings are
automatically reset.
Figure 64: Internet Protocol Properties - Windows XP
Appendix A • Configuring a computer to support DHCP
1037753-0001 Revision A 75
Windows 2000 1. From the Windows desktop, select Start → Settings →
Control Panel and double-click Network and Dial-up
Connections.
A list of network connections appears as shown in Figure 65.
The Local Area Connection icon must appear on the page. If
it does not, the network is not installed correctly.
2. Right-click the Local Area Connection icon that represents
the terminal network connection and select Properties from
the popup menus. The Local Area Connections Properties
window appears as shown in Figure 66.
Figure 65: Network and Dial-up Connections - Windows 2000
Figure 66: Local Area Connection Properties - Windows 2000
Appendix A • Configuring a computer to support DHCP
76 1037753-0001 Revision A
3. Ensure that Client for Microsoft Networks and Internet
Protocol (TCP/IP) are installed and checked. If NetBEUI is
installed, uninstall it.
4. Select Internet Protocol (TCP/IP). Be careful not to uncheck
the check box.
5. Click Properties. The Internet Protocol Properties window
appears as shown in Figure 67.
6. Ensure that both Obtain an IP Address Automatically and
Obtain DNS Server Address Automatically are selected. If
not, select them.
7. Click OK to close the dialog boxes and finish the
configuration.
8. Restart the computer even if Windows does not require you to
do so. This ensures that the network settings are
automatically reset.
Figure 67: Internet Protocol Properties - Windows 2000
Appendix B • Updating the router software
1037753-0001 Revision A 77
Appendix B
Updating the router software
This appendix explains how to use the Fallback Updater utility to
update the router fallback.bin file with the current software
release. Use the procedures in this appendix only when instructed
to do so by Hughes.
Before updating the fallback.bin file and installing the router,
you must first copy the Fallback Updater utility to the installer
laptop. The utility is distributed to installers in an e-mail message
and is also available for download from the Hughes installation
support Web site. Contact Installer Support for the Web site
address, if necessary.
This appendix covers the following topics:
•Saving the utility on the installer laptop on page 77
•Configuring TCP/IP properties on the installer laptop on
page 78
•Updating the fallback.bin file on page 86
•Troubleshooting on page 87
Saving the utility on the
installer laptop
Follow these steps to save the Fallback Updater utility on your
(the installer) laptop:
1. Obtain the self-extracting file containing the utility and its
supporting files from either the e-mail message or the
installation support web site.
2. Copy the self-extracting file to the laptop.
Appendix B • Updating the router software
78 1037753-0001 Revision A
3. Open the self-extracting file. The Self Extractor dialog
appears as shown in Figure 68.
4. Use the Browse button to select a location in which to unzip
and save the utility and its supporting files.
5. Click Unzip.
Configuring TCP/IP
properties on the
installer laptop
Before using the Fallback Updater utility, you must first manually
configure the TCP/IP properties on your laptop. This section
explains how to configure TCP/IP properties for Windows Vista,
Windows XP, and Windows 2000 operating systems.
Windows Vista 1. Connect the installer laptop to the router with an Ethernet
cable.
2. From the Windows desktop on the installer laptop, select
Start → Settings → Network Connections.
A list of network adapters appears as shown in Figure 69. The
Local Area Connection-NIC Card icon must appear under the
Figure 68: Saving the Fallback Updater utility
Note: Make a note of the location in which the utility and its
supporting files are saved. You will need to know the location
of these files to use the utility.
Note: You must connect your installer laptop to the router with
an Ethernet cable before configuring TCP/IP properties.
Appendix B • Updating the router software
1037753-0001 Revision A 79
LAN or High-Speed Internet heading. If it does not, the
network is not installed correctly.
3. Right-click the Local Area Connection-NIC Card icon that
represents the terminal network connection and select
Properties. The Local Area Connection-NIC Card Properties
dialog appears as shown in Figure 70.
Figure 69: Network Connections - Windows Vista
Note: If a red X appears next to the Local Area Connection
icon, check your connections. You cannot successfully
configure TCP/IP properties if the red X is present.
Note: Depending on your security settings, a popup User
Account Control message may appear, requesting that you
confirm the action before proceeding. Click Continue to
proceed.
Appendix B • Updating the router software
80 1037753-0001 Revision A
4. Ensure that Client for Microsoft Networks and Internet
Protocol (TCP/IP) are installed and checked as shown in the
figure. If NetBEUI is installed, uninstall it.
5. Highlight the appropriate Internet Protocol (TCP/IP)
connection. Be careful not to uncheck the check box.
6. Click Properties. The Internet Protocol Properties dialog
appears as shown in Figure 71.
7. Select Use the following IP address.
Figure 70: Local Area Connection Properties - Windows Vista
Figure 71: Internet Protocol Properties - Windows Vista
Appendix B • Updating the router software
1037753-0001 Revision A 81
8. Type 192.168.0.2 in the IP address field.
9. Type 255.255.255.252 in the Subnet mask field.
10. Click OK.
11. Restart the computer even if Windows does not require you to
do so. This ensures that the network settings are
automatically reset.
Windows XP 1. Connect the installer laptop to the router with an Ethernet
cable.
2. From the Windows desktop on the installer laptop, select
Start → Settings → Control Panel, then double-click the
Network and Dialup Connections icon.
A list of network adapters appears as shown in Figure 72. The
Local Area Connection icon must appear under the LAN or
Note: You do not need to enter information in the Default
gateway, Preferred DNS server, or Alternate DNS server
fields.
Note: If Control Panel is in category view, select Network
and Internet Connections then select Network
Connections.
Appendix B • Updating the router software
82 1037753-0001 Revision A
High-Speed Internet heading. If it does not, the network is not
installed correctly.
3. Right-click the Local Area Connection icon that represents
the Network adapter connecting the computer to the router
and select Properties.
Figure 72: Network Connections - Windows XP
Note: If a red X appears next to the Local Area Connection
icon, check your connections. You cannot successfully
configure TCP/IP properties if the red X is present.
Appendix B • Updating the router software
1037753-0001 Revision A 83
4. Ensure that Client for Microsoft Networks and Internet
Protocol (TCP/IP) are installed and checked as shown in
Figure 73. If NetBEUI is installed, uninstall it.
5. Select Internet Protocol (TCP/IP). Be careful not to uncheck
the check box.
6. Click Properties. The Internet Protocol Properties dialog
appears as shown in Figure 74.
Figure 73: Local Area Connection Properties - Windows XP
Figure 74: Internet Protocol Properties - Windows XP
Appendix B • Updating the router software
84 1037753-0001 Revision A
7. Select Use the following IP address.
8. Type 192.168.0.2 in the IP address field.
9. Type 255.255.255.252 in the Subnet mask field.
10. Click OK.
11. Restart the computer even if Windows does not require you to
do so. This ensures that the network settings are
automatically reset.
Windows 2000 1. Connect the laptop to the router with an Ethernet cable.
2. From the Windows desktop on the installer laptop, select
Start → Settings → Control Panel, then double-click the
Network and Dial-up Connections icon.
A list of network adapters appears as shown in Figure 75.
A Local Area Connection icon must appear on the page. If it
does not, the network is not installed correctly.
3. Right-click the Local Area Connection icon that represents
the network adapter connecting the computer to the router
and select Properties. The Local Area Connections Properties
window appears as shown in Figure 76.
Note: You do not need to enter information in the Default
gateway, Preferred DNS server, or Alternate DNS server
fields.
Figure 75: Network and Dial-up Connections - Windows 2000
Appendix B • Updating the router software
1037753-0001 Revision A 85
4. Ensure that Client for Microsoft Networks and Internet
Protocol (TCP/IP) are installed and checked. If NetBEUI is
installed, uninstall it.
5. Select Internet Protocol (TCP/IP). Be careful not to uncheck
the checkbox.
6. Click Properties. The Internet Protocol Properties window
appears as shown in Figure 77.
Figure 76: Local Area Connection Properties - Windows 2000
Figure 77: Internet Protocol Properties - Windows 2000
Appendix B • Updating the router software
86 1037753-0001 Revision A
7. Select Use the following IP address.
8. Type 192.168.0.2 in the IP address field.
9. Type 255.255.255.252 in the Subnet mask field.
10. Click OK.
11. Restart the computer even if Windows does not require you to
do so. This ensures that the network settings are
automatically reset.
Updating the
fallback.bin file
Follow the steps below to update the fallback.bin file. During
this process, the files containing the current software release are
transferred to the router, overwriting the older files.
1. Confirm that your laptop Ethernet cable is connected to the
router by performing a ping test:
a. Open a DOS command window on the installer laptop PC.
b. Type ping 192.168.0.1.
c. Press ENTER.
If the ping test is successful, continue with step 2. If the ping
test fails, refer to Troubleshooting on page 87.
2. Navigate to the location on the laptop where you previously
saved the Fallback Updater utility and its supporting files in
Step 4 of Saving the utility on the installer laptop on page 77.
3. Launch the Fallback Updater utility by opening the
hughes_updater.exe file.
4. Type 192.168.0.1 in the IP address field on the Fallback
Updater window as shown in Figure 78. This is the router’s
IP address.
5. Click OK.
During the update process, status messages will appear in the
message window between the address field and the OK button.
Note: You do not need to enter information in the Default
gateway, Preferred DNS server, or Alternate DNS server
fields.
Figure 78: Entering the router’s IP address
Appendix B • Updating the router software
1037753-0001 Revision A 87
When the update is complete, the utility automatically closes and
the router reboots.
Refer to Troubleshooting if the utility does not automatically
close or the router fails to reboot.
Troubleshooting Perform these troubleshooting procedures if you are unable to
update the fallback.bin file using the Fallback Updater
utility:
1. Observe the message in the Fallback Updater window.
Continue with step 2 if one of the following messages
appears in the message window:
Waiting for remote to come up . . .
Unable to get login prompt
2. Test LAN connectivity between the installer laptop and router
by performing a ping test:
a. Open a DOS command window on the installer laptop.
b. Type ping 192.168.0.1.
c. Press ENTER.
If the ping test fails, verify that the Ethernet cable is securely
attached to the installer laptop and router. If the test still fails,
continue with step step 3.
3. Verify that the installer laptop has an IP address of
192.168.0.2.
If the address is incorrect or blank, refer to Configuring
TCP/IP properties on the installer laptop on page 78 for
instructions on how to assign an IP address.
4. After verifying that the installer laptop is connected to the
router and its TCP/IP properties are properly configured,
restart the router:
a. Navigate to the System Control Center home page.
b. In the Help section, click Restart HN Router.
5. If this does not correct the problem, power cycle the router:
a. Unplug the power cord from the power source.
b. Wait 30 sec.
CAUTION
Do not power cycle the terminal by unplugging the power
cord from the back of the terminal. This could shock you
and/or damage the terminal.
Appendix B • Updating the router software
88 1037753-0001 Revision A
c. Plug the power cord back into the power source.
6. Restart the Fallback Updater utility and repeat the
instructions in Updating the fallback.bin file on page 86.
7. If you are unable to update the fallback.bin file on the
router after completing steps 1 though 6, contact Installer
Support.
Appendix C • Disabling a Web browser’s proxy connection
1037753-0001 Revision A 89
Appendix C
Disabling a Web browser’s proxy
connection
This appendix explains how to configure Internet Explorer and
Netscape web browsers not to connect to the Internet through a
proxy server. The procedures may be used to configure the
browser on your installer laptop PC or the customer’s computer.
Users should be aware that it is rare to enable a proxy server.
Most users disable proxy servers.
This appendix covers the following topics:
•Internet Explorer on page 89
•Netscape on page 91
Internet Explorer To disable the proxy connection if you are using Internet
Explorer:
1. Turn the computer on.
2. Open Internet Explorer.
3. Select Tools → Internet Options.
Appendix C • Disabling a Web browser’s proxy connection
90 1037753-0001 Revision A
4. Select the Connections tab as shown in Figure 79.
5. Click LAN Settings to access the dialog box shown in
Figure 80.
6. Click to remove the check mark from the box next to Use a
proxy server for your LAN.
7. Click OK.
8. Close Internet Explorer.
9. Relaunch Internet Explorer to enable the changes.
Figure 79: Selecting the Connections tab
Figure 80: Accessing LAN settings
Appendix C • Disabling a Web browser’s proxy connection
1037753-0001 Revision A 91
Netscape To disable the proxy connection if you are using Netscape:
1. Turn the computer on.
2. Open Netscape.
3. Select Edit → Preferences to access the Preferences window
shown in Figure 81.
4. In the Category window, select Advanced → Proxies.
5. Select Direct connection to the Internet.
6. Click OK.
7. Close Netscape.
8. Relaunch Netscape to enable the changes.
Figure 81: Accessing proxy settings: Netscape
Appendix C • Disabling a Web browser’s proxy connection
92 1037753-0001 Revision A
Appendix D • Conformance with standards and directives
1037753-0001 Revision A 93
Appendix D
Conformance with standards and
directives
The HN7700S has been certified to conform to the standards
shown in Table 4. Additional information follows the table.
Table 4: HN7700S standards compliance
Category Standard HN7700S
Safety standards UL60950-1 for the United States
CAN/CSA-C22.2 No. 60950-1
for Canada
(See additional information below.)
EN60950-1 for the European Union
Electromagnetic
Interference (EMI)
standards
FCC Part 15 for the United States
(See additional information below.)
ICES-003 for Canada
Electromagnetic
compatibility (EMC)
standards
EN301-489-12 for the European
Union
Telecommunications
standards
TIA IPoS
(See additional information below.)
FCC Part 68 for the United States
(See additional information below.)
CS-03 standard for Canada
TBR-21 and CTR-21 standards for the
European Union
Appendix D • Conformance with standards and directives
94 1037753-0001 Revision A
Safety – operating
conditions for Canada
In addition to the warnings and safety guidelines listed in this
document, the following operating conditions apply to the
HN7700S used in Canada:
The Canadian Department of Communications label identifies
certified equipment. This certification means that the equipment
meets certain telecommunications network protective operational
and safety requirements. The Department does not guarantee that
the equipment will operate to the user’s satisfaction.
Before installing the equipment, users should make sure they are
permitted connect to the facilities of the local
telecommunications company. The equipment must also be
installed using an acceptable method of connection. In some
cases, the company's inside wiring associated with a single line
individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer
should be aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs in Canada Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical
ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural
areas.
CAUTION
Users should not attempt to make such connections
themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.
Appendix D • Conformance with standards and directives
1037753-0001 Revision A 95
Electromagnetic
compatibility (EMI)
This product conforms to EMI standards of the U.S. FCC,
Canadian CSA, and European Union (EU), as detailed in the
following sections. The installation and maintenance procedures
in the installation and configuration guide must be followed to
ensure compliance with these standards.
FCC Part 15 This section applies to the HN router.
Standards to which Conformity is declared: FCC Part 15
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device
must accept any interference received, including interference
that may cause undesired operation.
Responsible Party’s name: Hughes Network Systems, LLC
Address: 11717 Exploration Lane, Germantown, MD 20876
Telephone: 1-866-347-3292
Trade Name: HUGHES
Type of Equipment: Two-Way Hughes System
Model Numbers:
HN7700S (1500139-xxxx)
The Two-Way Hughes System ( HN router) complies with the
Canadian ICES-003, Class B standard.
CAUTION
This is a class B product. In a domestic environment this
product may cause radio interference in which case the
user may be required to take adequate measures.
Appendix D • Conformance with standards and directives
96 1037753-0001 Revision A
Canada Class B warning This Class B digital apparatus complies with Canadian
ICES-003.
Cet appareil numérique de la classe B est conforme á la norme
NMB-003 du Canada.
R&TTE (EU) This product is within the scope of the EU Radio Equipment and
Telecommunications Terminal Equipment (R&TTE) Directive.
Telecommunications
standards
This section explains compliance with the IP over Satellite
standard (IPoS) and FCC Part 68.
IPoS The Hughes system is compliant with IPoS, ratified by the
Telecommunications Industry Association (TIA-1008), first
published in October 2003 and issued as Revision A in
May 2006.
FCC Part 68 This section applies to the HN7700S only.
Standards to which Conformity is declared: FCC Part 68
Part 68 Compliance -- This equipment (Two-Way Hughes
System: Model Number: HN router) complies with Part 68 of the
FCC rules and requirements adopted by the ACTA. On the rear
panel of this equipment is a label that contains, among other
information, the product part number (P/N) in the format
XXXXXXX-XXXX and an eight digit Electronic Serial Number
(ESN). If requested, this information must be provided to the
Telephone Company.
The Two-Way Hughes system needs to be installed according to
the instructions. Coaxial cables (Rx and Tx) need to be grounded
at the point of entry. A plug and jack used to connect this
equipment to the premises wiring and telephone network must
Figure 82: IPoS symbol
Appendix D • Conformance with standards and directives
1037753-0001 Revision A 97
comply with the applicable FCC Part 68 rules and requirements
adopted by the ACTA. A compliant 26 Gauge telephone cord and
modular plug is provided with this product. It is required to be
terminated with a plug type 605 or a FCC plug type 6 position for
Australia.
Ringer equivalence number
(REN)
This section applies to the HN7700S only.
The REN is used to determine the number of devices that may be
connected to a telephone line. Excessive RENs on the telephone
line may result in the devices not ringing in response to an
incoming call. In most, but not all areas, the sum of RENs should
not exceed five (5.0). To be certain of the number of devices that
may be connected to the line, as determined by the total RENs,
contact the local Telephone Company. For products approved
after July 23, 2001, the REN for this product is part of the product
identifier that has the format US:5L4DT##B1032021.
The digits represented by the ## are the REN without the decimal
point (e.g., 00 is a REN of 0.0). For earlier products, the REN is
separately shown on the label.
Discontinuance of service This section applies to the HN7700S only.
If the Two-Way Hughes System causes harm to the telephone
network, the Telephone Company will notify you in advance that
temporary discontinuance of service may be required. But if
advance notice isn’t practical, the Telephone Company will notify
the customer as soon as possible. Also, you will be advised of
your right to file a complaint with the FCC if you believe it is
necessary.
If phone service is discontinued and you believe it is due to the
HN7700S terminal, please contact Hughes Customer Care or
your service provider.
Telephone Company
changes
This section applies to the HN7700S only.
The Telephone Company may make changes in its facilities,
equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the Telephone
CAUTION
To reduce the risk of fire, use only No. 26 AWG or larger UL
Listed or CSA Certified Telecommunication Line Cord.
Appendix D • Conformance with standards and directives
98 1037753-0001 Revision A
Company will provide advance notice in order for you to make
the necessary modifications to maintain uninterrupted service.
Repairs in the United States If trouble is experienced with the Two-Way Hughes System
equipment, for repair or warranty information, contact your
service provider.
If the equipment is causing harm to the telephone network, the
Telephone Company may request that you disconnect the
equipment until the problem is resolved.
Hughes must make any necessary repairs to the modem portion of
this equipment in order to maintain valid FCC registration. Do
not attempt to repair or service your router. Return it to Hughes.
No repairs can be made by customers. All repairs must be done
by a Hughes authorized service center. This equipment cannot be
used on public coin service provided by the Telephone Company.
Connection to Party Line Service is subject to state tariffs.
Contact the state public utility commission, public service
commission or corporate commission for information.
Canada – equipment
attachment limitations
The Industry Canada label identifies certified equipment. This
certification means that the equipment meets certain
telecommunications network protective, operational and safety
requirements as prescribed in the appropriate Terminal
Equipment Technical Requirement Documents. The Department
does not guarantee the equipment will operate to the user's
satisfaction.
Before installing this equipment, users should make sure they are
permitted to connect to the facilities of the local
Telecommunications Company. The equipment must also be
installed using an acceptable method of connection. In some
cases, the company's inside wiring associated with a single line
individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer
should be aware that compliance with the above conditions might
not prevent degradation of service in some situations.
Note: This equipment meets the applicable Industry Canada
Terminal Equipment Technical Specifications. This is confirmed
by the registration number. The abbreviation IC before the
registration number signifies that registration was performed based
on a Declaration of Conformity indicating that Industry Canada
technical specifications were met. It does not imply that Industry
Canada approved the equipment.
Appendix E • ADTRAN Total Access 600R
1037753-0001 Revision A 99
Appendix E
ADTRAN Total Access 600R
This appendix discusses how to install and configure the
ADTRAN Total Access 600R router as a T-1 transport device. It
covers the following topics:
•Minimum system requirements on page 99
•ADTRAN shipping carton on page 99
•Installing the ADTRAN 600R on page 100
•Connecting the ADTRAN on page 106
•Navigating the user interface on page 103
•Configuring the ADTRAN on page 107
•Confirming connectivity on page 115
Minimum system
requirements
At a minimum, your laptop must be equipped with the following
to successfully install the ADTRAN 600R:
•32 MB RAM
•Pentium-compatible 166 MHz (or) faster
•12 MB of hard disk space
•Windows 98 or later operating system
ADTRAN shipping
carton
The ADTRAN shipment includes the items listed below. Make
sure you have all the items before you install the unit.
•The Total Access 600R unit with attached wallmount
brackets
•The Total Access 600 Series System CD – ADTRAN P/N
3253052
•Hardware revision notice card – ADTRAN P/N
61200624L1-17
•Mounting instructions – ADTRAN P/N 61200624L1-19
•RJ-45 to RJ-45 8-pin cable (6 ft) –ADTRAN P/N 3127004
•Cable tie (for securing attached cables) – ADTRAN P/N
3292032
•Four rubber feet (for table top installations) – ADTRAN P/N
3270BF003
•3-prong, detachable power cord – ADTRAN P/N 3127009
Appendix E • ADTRAN Total Access 600R
100 1037753-0001 Revision A
Figure 83 and Figure 84 show front and back views of the
ADTRAN 600R.
Installing the ADTRAN
600R
The ADTRAN 600R may be wallmounted or used in a table-top
position.
The tools required for wallmount installation of the unit are:
•Four #8 x 3/4 inch pan-head wood screws
•Drill and drill bit set
•Flat head screwdriver (medium)
•Two Phillips head screwdrivers (small/medium)
•Wire-wrap gun (optional)
•25-pair male amphenol cable (customer connection)
• Selected punch-down block and tool
Wallmount installation Decide on a location for the unit. The unit needs to be mounted at
or below eye-level so that the LEDs are viewable.
Figure 83: ADTRAN 600R front
Figure 84: ADTRAN 600R back
Note: Mount the chassis with LEDs facing to the side or
down as shown in Figure 85. Do not place them facing up.
Appendix E • ADTRAN Total Access 600R
1037753-0001 Revision A 101
Prepare the mounting surface by attaching a board (typically
plywood, 3/4” to 1” thick) to a wall stud. Mounting to a stud
ensures stability. Avoid using sheetrock anchors as they may not
Figure 85: LED positions
Appendix E • ADTRAN Total Access 600R
102 1037753-0001 Revision A
provide sufficient stability. Refer to Figure 86 on page 102 for a
wallmount illustration.
Install two #6 to #10 (1 1/2” or greater in length) wood screws
through the unit’s brackets and into the mounted board.
Supplying power Each unit includes an auto ranging 90-250 VAC, 50/60 Hz power
supply with a 3-prong removable cable. Connect the power
supply to a standard 120 VAC, 60 Hz electrical outlet for proper
operation.
ADTRAN front panel The front panel of the ADTRAN has 5 LEDs used to monitor the
operation and activity of the unit. They are:
•LAN - TX/RX
•LAN - LINK
•WAN - STAT
•WAN - ERR
•PWR
Figure 86: Wallmount
Appendix E • ADTRAN Total Access 600R
1037753-0001 Revision A 103
Figure 87 on page 103 shows the front panel of the unit.
Front panel LEDs You can use the front panel LEDs to monitor the operation
and activity of the ADTRAN. Refer to Table 5 for an expla-
nation of the color patterns.
Navigating the user
interface
The ADTRAN 600R uses a multi-level menu structure that
contains menu items and data fields as shown in Figure 88 on
Figure 87: ADTRAN front panel
Table 5: ADTRAN front panel LEDs
LEDs Color Indication
LAN TX/RX Off No traffic on the LAN.
Green (blinking) No data traffic on the
LAN.
LAN LINK Off The physical link is
down; there is no
Ethernet connection.
Green (solid) There is link integrity
on the LAN.
WAN STAT Red (solid) T1 sync loss has
occurred.
Yellow (solid) T1 is in yellow alarm.
Green (solid) The unit is not in alarm.
WAN ERR Off The link is up and
error-free.
Red (solid) The WAN link has
severe errors.
Red (flashing) The T1 is down.
Yellow (solid) The WAN link has
errors.
PWR Green (solid) Power is supplied to
the unit.
Off No power to the unit.
Appendix E • ADTRAN Total Access 600R
104 1037753-0001 Revision A
page 104. This figure illustrates the top-level menu. The structure
of the window consists of the following elements.
•Menu path - Shows the session’s current path in the menu
structure.
•Window panes - There are two window panes, the left and
right panes.
– The left pane shows the list of available sub-menus.
– The right pane shows the contents of the currently selected
sub-menu.
•Navigation help - Lists characters used for navigating the
terminal menu.
•Network status - Indicates if the network is up or down.
Figure 88: Terminal menu window
Appendix E • ADTRAN Total Access 600R
1037753-0001 Revision A 105
The following table gives the keys for navigating between and
within the window panes.
The right window pane shows the contents of the currently
selected menu from the left window pane. The contents of the left
window may contain sub-menus or data fields. The following
table explains the notation used to identify these items.
Navigating using
keystrokes
You can use various keystrokes to navigate the terminal menu, to
manage a terminal sessions, or to configure the system. The table
below outlines these keystrokes.
To do this Use this key
Move from left pane to right pane Tab
Enter
Right Arrow
Move from right pane to left pane Tab
Escape
Left arrow
Backspace
Move within each pane Up arrow
Down arrow
Left arrow
Right arrow
Notation Meaning
[+] More items are available.
<+> Take an action
Highlighted menu item Field allows data entry
Underlined field Contains read-only
information
To do this... Press this key
Return to the home screen H
Jump between two menus J
Select items Arrows
Edit a selected menu item Enter
Cancel an edit Escape
Close a pop-up help screen Escape
Move between left and right panes Ta b
Arrows
Move to the top of the screen A
Move to the bottom of the screen Z
Ascend one menu level Backspace
Log out of session CTRL+L
Appendix E • ADTRAN Total Access 600R
106 1037753-0001 Revision A
Connecting the
ADTRAN
To connect the ADTRAN:
1. Connect the power cord from the AC PWR plug to the
designated T1 outlet.
2. Connect the installer laptop to the 10/100 Base T port on the
back of ADTRAN unit with an Ethernet cable.
3. Press any key to display the login screen.
Logging in Login to the user interface as shown in Figure 89:
1. Enter your username. Press Enter.
2. Enter your password. Press Enter.
The System Info menu screen displays as shown in Figure 90.
Refresh the screen CTRL+R
Restore factory default settings F
Copy items to the clipboard C
Paste the item stored in the clipboard P
Save the current configuration to flash memory CTRL+W
Insert a new list item I
Delete a list item D
View the help screen CTRL+Z
Exit from the help screen Exit
To do this... Press this key
Figure 89: Login screen
Appendix E • ADTRAN Total Access 600R
1037753-0001 Revision A 107
System Info menu The System Info menu screen gives basic information about the
ADTRAN and displays the fields available for editing.
Configuring the
ADTRAN
To begin configuring the ADTRAN:
1. Select the System Config menu to set up the operational
configuration for the ADTRAN 600R.
2. Navigate to the Router menu as shown in Figure 91. Use this
menu to configure the ADTRAN router parameters and view
statistics.
3. Use the down arrow to select Router from the main menu list
as shown in Figure 91.
Figure 90: System Info menu screen
Appendix E • ADTRAN Total Access 600R
108 1037753-0001 Revision A
4. Press TAB to move to the right pane and select Config.
5. Select the + sign.
6. Press Enter to display more options as shown in Figure 92 .
Figure 91: Router menu
Figure 92: Config Interfaces
Appendix E • ADTRAN Total Access 600R
1037753-0001 Revision A 109
7. The Config/Interfaces screen displays as shown in
Figure 93.
8. Use the down arrow to select Num 2.
9. Use the right arrow to move to the + sign for the T1 interface
as shown in the following figure.
10. Press Enter.
Figure 93: Config/Interfaces screen.
Appendix E • ADTRAN Total Access 600R
110 1037753-0001 Revision A
11. The Interfaces/Setup screen displays as shown in Figure 94.
12. Use you down arrow to access the Local IP Address field.
13. Press Tab to input the Local IP Address.
14. Press Enter.
15. Navigate to the IP Network and the Far-End IP Address
fields and input the data from your FSO. Refer to Figure 95
for a completed sample screen.
Figure 94: Interfaces/Setup screen
Note: Use the information on your FSO (field service order) to
input data for fields on this screen.
Appendix E • ADTRAN Total Access 600R
1037753-0001 Revision A 111
16. Press CTRL+W to save your changes. Note that the changes
remain on the screen until you leave the screen.
17. Press the H key to return to Home screen as shown in
Figure 96.
Figure 95: Sample setup screen
Figure 96: Home screen
Appendix E • ADTRAN Total Access 600R
112 1037753-0001 Revision A
DS0 mapping The following procedure gives the steps to map DS0s.
1. From the main menu select DS0 Maps.
2. Verify the active map is set to Map 1.
3. Use the down arrow to select Edit/View Map 1 as shown in
Figure 97. P
4. On the Edit/View Map 1 screen select the + sign and press
Enter to view the map options.
Figure 97: Selecting the map
Appendix E • ADTRAN Total Access 600R
1037753-0001 Revision A 113
5. Select DS01 as shown in Figure 98.
6. Set the Service to TA IAD as shown in Figure 99.
7. Press Enter.
Figure 98: Selecting the DS0
Figure 99: Setting the service
Appendix E • ADTRAN Total Access 600R
114 1037753-0001 Revision A
8. Select unassigned and press Enter.
9. Select Router 64K for the Port as shown in Figure 100.
10. Use this process to configure the number of channels
indicated on your FSO. Figure 101 illustrates eight channels
configured.
Figure 100: Mapping a DS0 port
Figure 101: Mapping multiple DS0s
Appendix E • ADTRAN Total Access 600R
1037753-0001 Revision A 115
11. When all channels are configured, press CTRL+W to save
the changes.
12. Press H to return to the Home menu.
13. Press CTRL+L to log out as shown in Figure 102.
Confirming connectivity To confirm connectivity to the NAP, ping the Far-End IP Address.
You entered this address from your FSO during the setup
procedures. Ping this address as shown in sample Figure 103.
Confirm the ping is successful and proceed to Chapter 2 –
Preparing the HN router for installation on page 5.
Figure 102: Log out screen
Figure 103: Ping Far-End IP address
Appendix E • ADTRAN Total Access 600R
116 1037753-0001 Revision A
Appendix F • Siemens 4100/4101 DSL Modem
1037753-0001 Revision A 117
Appendix F
Siemens 4100/4101 DSL Modem
This appendix discusses how to install and configure the Siemens
4100/4101 modem. Included are the following topics:
•Minimum system requirements on page 117
•Items required for installation on page 117
•Installation overview on page 118
•Installing the modem on page 119
Minimum system
requirements
At a minimum, your computer must be equipped with the
following to successfully install the modem:
•32 MB RAM
•Pentium-compatible 166 MHz (or) faster
•12 MB of hard disk space
•Windows 98 or later operating system
Siemens 4100/4101 shipping
carton
Ensure the Siemens 4100/4101 shipping carton contains the
following:
•A wall unit power supply
•Cat-5 Ethernet cable
•RJ-11 DSL cable
•A package containing one wall adapter with filter and four
telephone inline filters.
•Siemens SpeedStream 4100/4101 Ethernet ADSL modem
•Quick Start Guide
•Safety and Certification document
Items required for
installation
Before you begin, verify you have the following that came with
your DSL kit:
1. SpeedStream 4100/4101 device
2. Power Supply
3. RJ-45 straight-through Ethernet cable
4. RJ-11 DSL cable
Appendix F • Siemens 4100/4101 DSL Modem
118 1037753-0001 Revision A
Installation overview Installing the modem is a multi-step process composed of the
following tasks.
•Connecting the cables
•Making the connection
•Commissioning the modem
Installing line filters Prior to installing the Siemens 4100/4101 DSL modem you must
wire and filter the modem for proper installation. This includes:
•Locating the phone line where the modem will be installed.
•Installing filter(s) on a shared ADSL line. Install filters on
each analog device sharing the phone line or the phone line
needs to be split with a filter on the branch where all the
analog devices are. Do not put a filter on the portion of the
line where the modem is attached.
Connecting the cables To connect the modem’s cables follow the steps below:
1. Place the SpeedStream ADSL modem is an upright
horizontal position on a flat surface.
2. Plug the power cable (black cable) into an electrical outlet
and connect it to the black 12VDC port on the back of the
DSL modem.
3. Connect one end of the data cable (gray cable) to the gray
DSL modem port on the back of the modem. Connect the
other end to the phone jack or to the side of the DSL filter
labeled “DSL/HPN” the gray port on the phone filter.
4. Connect the yellow Ethernet cable to the Ethernet port on the
back of your laptop to the Ethernet port (yellow port) on the
back of the DSL modem.
After verifying all connections are correct, toggle the black power
switch (on the right side of the back panel) to the on position.
Checking the modem LEDS Once you turn the modem on, the LEDs on the front of the
modem illuminate. If the modem is working properly, you should
verify the following: .
•The power LED turns green after all tests have passed.
•The Ethernet light should remain a solid green.
•The DSL LED must remain a solid green. This indicates that
a connection has been established.
Note: The Power light remains red while the unit
begins a self-test and tries to establish network
connections
Appendix F • Siemens 4100/4101 DSL Modem
1037753-0001 Revision A 119
•The Internet LED should remain a solid green.
•The Activity LED may blink.
Installing the modem To establish a connection from your computer to the modem:
1. After connecting the modem, power up your laptop.
2. Click the icon appears on the screen that was downloaded
from the installer portal.
Notice that the Power, Ethernet, and DSL LEDs on the modem
will turn green.
The installation interface The installation process is an automated process composed of the
following steps:
•Searching for the device.
•Installing the device.
•Downloading firmware.
•Rebooting the system.
•Exiting the application.
The installation procedure Use the following procedure to install the modem:
1. Double-click the Siemens installation icon as shown in
Figure 104.
2. The Searching for device screen displays as shown in 105.
Figure 104: Installation icon
Note: The installation status appears in the message bar at the
bottom of the screen. The main pane of the window does not
change.
Appendix F • Siemens 4100/4101 DSL Modem
120 1037753-0001 Revision A
3. Click the Install button.
4. When the system has located the device, its displays the
Ready to proceed with device installation message as
shown in Figure 106.
Figure 105: Searching for device
Figure 106: Ready message
Appendix F • Siemens 4100/4101 DSL Modem
1037753-0001 Revision A 121
5. The system displays the Downloading Firmware message as
shown in Figure 107.
6. The system displays the rebooting message a show in
Figure 108.
Figure 107: Downloading Firmware
Figure 108: Rebooting Device message
Appendix F • Siemens 4100/4101 DSL Modem
122 1037753-0001 Revision A
7. Once the system reboots, the installation complete message
displays.
8. Click OK to exit the application as shown in Figure 109.
Proceed to Chapter 2 – Preparing the HN router for installation
on page 5.
Figure 109: Installation complete
• Acronyms and abbreviations
1037753-0001 Revision A 123
Acronyms and abbreviations
A
AC – Alternating current
AWG – American Wire Gauge
C
C – Celsius
D
DC – Direct current
DCE – Data communication equipment
DHCP – Dynamic Host Configuration Protocol
DTE – Data terminal equipment
E
EMC – Electromagnetic compatibility
EMI – Electromagnetic interference
ESN – Electronic serial number
EU – European Union
F
FCC – Federal Communications Commission
ft – Foot
I
IPoS – IP over Satellite standard
ITU-T – Union-Telecommunication
Standardization Sector
L
lb – Pound
LED – Light-emitting diode
M
Mbyte – Megabyte
MHz – Megahertz
N
NAP – Network Access Provider
NIC – Network interface card
P
PC – Personal computer
POP – Point of Presence
PSTN – Public switched telephone network
R
R&TTE – Radio Equipment and
Telecommunications Terminal Equipment
REN – Ringer equivalence number
V
VAC – Volt. alternating current
VAR – Value added reseller
VPN – Virtual Private Network
• Acronyms and abbreviations
124 1037753-0001 Revision A
• Index
1037753-0001 Revision A 125
Index
A
ADTRAN Total Access 600R 3
Advanced Pages (Advanced Configuration and
Statistics) 54
Attaching the pedestal base 10
Auto Selection 3
C
Cables
connecting to HN7700S 16
Colors (meaning of), System Status link 45
D
Detailed Problem Statistics page 52
DHCP, configuring 69
DSL 1
Dynamic Host Configuration Protocol. See DHCP
E
Electromagnetic compatibility 95
Equipment specifications 2
Ethernet
network card 6
F
Fallback Updater utility 77
configuring TCP/IP properties on installer
laptop PC 78
saving on installer laptop PC 77
troubleshooting 87
updating fallback.bin file 86
Fallback.bin file, updating 86
FCC Part 15 95
FCC Part 68 96
H
HN router 1
HN7700S
description 1
equipment specifications 2
specifications 2
supported operating systems 7
I
Installation PC, configuring for DHCP support 69
installer laptop 19
Installing
AC/DC power supply 12
DC/DC power supply 13
pedestal base 10
VADB 58
Internet Explorer, disabling proxy server
connection 89
Internet Protocol (IP) 19
IP address
obtaining 19
L
LEDs 17
during power-up 17
VADB 65
N
Netscape, disabling proxy server connection 91
O
Operating systems 7
P
Pedestal base
attaching and removing 10
Ports 3
Power supply
AC/DC, installing 12
cautions 11
DC/DC, installing 13
Proxy connection, disabling 89
• Index
126 1037753-0001 Revision A
R
Removing the pedestal base 10
Repairs
Canada 94
United States 98
Ringer equivalence number 97
S
Safety standards, Canada 94
Siemens Model 4100/4101 3
Specifications
general 2
power supplies 11
Standards, conformity 93
electromagnetic compatibility 95
safety, Canada 94
telecommunications 96
System Control Center
accessing 43
Advanced Pages 56
help page 52
links
System Status 45
System Status link color 45
T
T-1 1
Telecommunications standards 96
terr.cfg 7
Testing
telephone line for VADB 60
VADB functionality 64
Troubleshooting
Fallback Updater utility 87
VADB operation 66
V
VADB
description 57
installing 58
LEDs 65
testing functionality 64
testing the telephone line 60
troubleshooting 66
VADB profile 59
Virtual Private Network Automatic Dial Backup
See VADB
W
Web browser, disabling proxy server connection
89

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