Humax C51 Client Receiver User Manual Part 2

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SETTINGS
REMOTE CONTROL
Select Remote Control to display the Remote Control setup
screen. Then select from the Program Remote, IR/RF Setup,
Receiver Mode and Advanced Setups options.
For DIRECTV Universal Remotes only: When the MODE switch
on your Remote is in the left-most position, it controls your
DIRECTV Receiver. However, you can also program the AV1, AV2
and TV positions to control other equipment such as your TV,
DVD, VCR or Stereo.
Follow the step-by-step instructions to set your Remote to
control your TV or other A/V equipment, such as a DVD player
or surround sound system. For best results, it is helpful to
know the model number and brand of your equipment. To clear
current AV1, AV2 and TV settings, select Program Remote and
then Reset Remote.
IR/RF Setup
Certain remote control models feature Radio Frequency (RF)
capability. DIRECTV’s new Genie Remote (black & white design)
is both Infra Red (IR) and RF capable, but you must select the
mode you want. Otherwise, you will need to refer to the model
number printed on the top left corner of your DIRECTV Remote
Control to confirm its Remote type. A letter “R” at the end of the
model number (which may be followed by other letters) indicates
that the remote supports RF. If no letters follow the number, the
CHAPTER 6 - SETTINGS & HELP
Program Your Remote
89
SETTINGS
remote works in IR mode only. Please refer back to Chapter 1,
“Using Your Remote Control” for detailed information.
DIRECTV HD DVR RECEIVER USER GUIDE
NOTE: While the newer Genie (HR34, HR44 and above) HD DVRs
are RF-capable, previous model DIRECTV Receivers may also be
RF-capable.
90
To change your remote method of transmission from IR signals
to RF, select Settings, then Remote Control and then IR/RF
Setup. While IR transmission requires a clear line of sight to
the front of the Receiver, RF transmission lets you put your
Receiver inside a cabinet or behind solid doors and still be able
to command it from up to 200 feet away.
Receiver Mode
Select Receiver Mode if you want to use one remote to command
a second DIRECTV® Receiver.
Advanced Setups
Use this option to set up your remote to control 3 or more
Receivers in one room.
SATELLITE
This option is used by installers when your system is initially
set up; you should not have to use it. However, you can use this
screen to view your Receiver’s satellite signal strength\or to
repeat the satellite setup procedure.
SETTINGS
The Antenna Setup option can be used to display channels
received via your off-air antenna in the Guide. You must have an
off-air (terrestrial) antenna connected to your HD DVR Receiver.
Not all HD DVR’s have a built-in off-air tuner.
WHOLE-HOME
POWER SAVING
Some DIRECTV Receivers are Energy Star certified, meaning
they include features that reduce power consumption. The Power
Saving option automatically puts these Receivers into Standby
mode when there is no activity on your Remote for 4 hours. When
the feature is ON, a message will display to warn you before the
Receiver goes into Standby mode.
CHAPTER 6 - SETTINGS & HELP
If you’re using DIRECTV® Whole-Home DVR Service, you can use
the Whole-Home settings to set or change your Playlist Sharing
preferences, or to create or change the names of each Receiver
or Client location. To learn more, read “DIRECTV® Whole-Home
DVR Service” in Chapter 5 or “Genie HD DVR” in Chapter 7,
respectively.
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SETTINGS
RESET
DIRECTV HD DVR RECEIVER USER GUIDE
The Reset screen lets you Restart the Receiver, reset to factory
defaults, or reset everything.
92
Restart Receiver is the same function as pressing the red reset
button behind the access card door on the front of the Receiver.
This option does not affect your settings and scheduled recordings.
Reset Defaults erases all of your personal preference items,
such as Parental Controls, Favorites, language and scheduled
recordings. It restores the Receiver configuration to factory
settings.
Reset Everything completely erases everything from system
memory, except for satellite dish settings, and starts up like a
new Receiver.
WARNING: All your recordings will be erased from the hard
drive!
NOTE: If Parental Controls are locked, you must enter your
password to reset the Receiver.
PARENTAL CONTROLS
To review or update your Parental Controls settings, press
MENU, select Settings & Help, then Parental Controls. You can
also access Parental Controls by pressing INFO, then selecting
Parental, then Parental Controls.
Parental Controls enable restrictions to be placed on
programming as well as certain actions, and requires a
passcode to change the restrictions. Whether you want to block
access to mature content, limit spending amounts, or restrict the
number of TV viewing hours, you have total control for the whole
household. The system default is “unlocked” for all categories.
CHAPTER 6 - SETTINGS & HELP
93
PARENTAL CONTROLS
DIRECTV HD DVR RECEIVER USER GUIDE
LOCK NOW
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After setting the restrictions you want (see below for options),
choose Lock Now from the left menu. You’ll be asked to create
a passcode. This passcode will be your entry to unlocking and
adjusting the limits in the future.
UNLOCK NOW
When Parental Controls are locked, a message appears if you
try to tune to a restricted program, explaining why the program
is blocked. To temporarily unlock a particular program, select
Unlock Now and enter your passcode. Multiple entries aimed at
guessing the passcode are thwarted by a time delay; each invalid
passcode entered lengthens the delay for subsequent entry by
one second.
For more unlock options, press MENU, select Settings & Help
then select Parental Controls. Various options for removing
restrictions temporarily or permanently will appear. Select one
and enter your passcode. You can also unlock Parental Controls
by pressing INFO while watching TV. Select Parental then Unlock
All and enter your passcode.
NOTE: If you have Parental Controls set and temporarily
unlocked, turning the Receiver off will turn Parental Controls
back on.
PARENTAL CONTROLS
RATINGS LIMITS
Set rating limits for Movies, TV and Other (unrated) shows. From
the left menu, select Rating Limits then select either Movies, TV
or Other.
Movies
Select the button next to the overall ratings limit you wish
to impose. Brief descriptions of the ratings appear for your
guidance.
Highlight and select the TV ratings limit you desire. In addition
to allowing or blocking shows by TV rating (i.e. TV-MA), you
can also set ratings limits for particular types of content such
as Fantasy Violence (FV), Dialogue (D), Language (L), Sexual
Content (S) and Violence (V). A description of each content type
displays when highlighted.
Other Shows
Highlight and select the box to toggle the setting between Allow
No Rating and Block No Rating. If you choose Block No Rating,
programming that has no rating, such as news and sports, will
not display.
CHAPTER 6 - SETTINGS & HELP
TV Programs
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PARENTAL CONTROLS
DIRECTV HD DVR RECEIVER USER GUIDE
ADULT CHANNELS
96
Hide adult channels in the Program Guide, Manage Recordings
screens, and when channel surfing. Select Adult Channels, then
highlight and select the box to toggle between Hide Adult and
Show Adult. This action also hides the Adults Only icon in the
Search & Browse screen.
CHANNEL BLOCKS
Prevent children from viewing pre-selected channels with the
Channel Blocks feature. Scroll down the channel list and select
those you wish to block. You can also key in channel numbers or
use Block All or Allow All to save time.
WEB VIDEOS
Prevent children from viewing videos from the Internet. Select
Web Videos, then highlight and select the box to toggle between
Block Web Videos and Allow Web Videos.
PARENTAL CONTROLS
SPENDING LIMITS
Limit the amount that can be spent on each Pay Per View
purchase. Select Spending Limits. Then enter your preferred
spending dollar limit using the numbers on your Remote.
Specify days and times when TV watching is allowed in your
household. Select Viewing Hours, then select the start times and
durations for viewing. You can set hours based on “school nights”
— Monday-Thursday – and/or weekend nights—Friday-Saturday,
and Sunday.
CHAPTER 6 - SETTINGS & HELP
VIEWING HOURS
97
FAVORITE CHANNELS
DIRECTV HD DVR RECEIVER USER GUIDE
Create lists of your favorite channels. Use your list to see only
those specific channels listed in the Guide as well as when you’re
channel surfing in live TV. You can create up to two custom lists
on your Receiver. You can also choose Channels I Get to see only
the channels that are in your DIRECTV programming package.
98
Press MENU on your remote, select Settings and Help then
Favorite Channels. If you haven’t created a Favorites list, the
Setup Custom 1 and Setup Custom 2 options will be displayed.
Select the one you want and follow the onscreen instructions to
create and name your list.
Selecting a Favorites list makes it active and hides the display of
all other channels in the Guide. From the Guide, press the DASH
key on your Remote, select Favorites and then select the list you
want to make active. The name of the currently selected Favorites
list is displayed in the bottom left of the Guide screen so you
always know which list you are using. To restore the display of all
channels, press the DASH key while in the Guide, select Change
favorites list, then select All Channels.
HELP
HELP provides information about your Receiver and its
functionality, features, and more, as well as step-by-step
instructions and frequently asked questions (FAQs). Press MENU,
select Settings & Help, then select Help.
Select a category folder to view its contents, then select a topic
from the list for detailed information.
You can also view self-help videos on Channel 1 and find
answers to all your questions on DIRECTV’s Online Answer
Center at www.support.directv.com.
CHAPTER 6 - SETTINGS & HELP
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100
DIRECTV HD DVR RECEIVER USER GUIDE
CHAPTER 7 - GENIE™ HD DVR
Genie™ HD DVR ...........................................................................102
Genie HD DVR - Key Features .................................................... 102
Genie Mini - Key Features .......................................................... 103
Share Programs Between Rooms ............................................. 104
Genie as a Media Server ............................................................. 105
Connecting Clients ..................................................................... 106
DIRECTV Genie Mini Back Panel Example ..................................107
CHAPTER 7 - GENIE™ HD DVR
101
DIRECTV HD DVR RECEIVER USER GUIDE
GENIE™ HD DVR
102
The DIRECTV Genie HD DVR is the most comprehensive and
flexible DVR experience from DIRECTV. It introduces a new
industry standard that provides HD DVR service in every room
without requiring additional HD DVRs. The Genie HD DVR
(models HR34, HR44 and above), together with Genie Minis
(C31, C41, C41W and above) or DIRECTV® Ready TVs, can
serve your entire home, and provides you and your family the
flexibility to watch the content of your choice, on your own
schedules.
Use this chapter to learn about all the great features of
DIRECTV Genie HD DVR and Genie Minis.
GENIE HD DVR - KEY FEATURES
Record up to five programs simultaneously.
Store up to 200 hours of HD programming and 800 hours
of SD total on the 1TB (terabyte) hard drive. (Actual
recording capacity varies based on type of programming
being recorded.)
Watch two shows at the same time with Picture In
Picture.*
View live or recorded programming in up to four different
rooms simultaneously (Genie Minis required).
NOTE: *Picture in Picture is only available on the TV connected
directly to the Genie HD DVR.
Genie HD DVR
GENIE™ HD DVR
Picture In Picture
Genie lets you watch two programs on the same TV, live or
recorded, at the same time. While watching one program, press
the INFO button on your remote. Select PIP. The program you’re
currently watching moves into a smaller window on your screen.
The larger video is the active program and can be controlled
by your remote. To switch between programs, press the DOWN
ARROW.
To change the position of the smaller window, press INFO on
your remote. Select PIP and choose a position from the options
provided.
GENIE MINI - KEY FEATURES
Watch and manage recorded programming from any room.
Pause and rewind live or recorded TV from any room.
Access On Demand content, TV Apps and other HD DVR
features from any room.
Genie Mini Client
CHAPTER 7 - GENIE™ HD DVR
NOTE: Picture in Picture is only available on the TV that is
connected directly to the Genie HD DVR (models HR34, HR44
and above).
103
GENIE™ HD DVR
SHARE PROGRAMS BETWEEN ROOMS
DIRECTV HD DVR RECEIVER USER GUIDE
The Genie HD DVR can be configured two ways to share content
across your home:
104
1.
As part of a Whole-Home DVR network - Genie enhances
your current Whole-Home setup. When connected to
other HD Receivers as the hub of your Whole-Home DVR
experience, Genie allows you to stream recordings to four
active rooms simultaneously (up to three Whole-Home
Clients).*
2.
In a Client-Server setup - with Genie Minis, DIRECTV® Ready
TVs or other RVU-capable devices in your home. RVU is a
technology that allows you to connect certain TVs, devices,
and DIRECTV Clients to your Genie HD DVR, without adding
a full-featured DIRECTV Receiver. Please see next page for
details.
NOTE: *The Genie Receiver will work with any other DIRECTV
HD DVRs, HD Receivers and Clients that are compatible with
Genie and Whole-Home service, so you can play, pause, rewind
and delete recorded content that’s on your Genie HD DVR from
any room in the house. However, you will not be able to record
content to the Genie from another HD DVR.
GENIE™ HD DVR
GENIE AS A MEDIA SERVER
You can use your Genie HD DVR as a media server. Any DIRECTV
Genie Mini, or DIRECTV® Ready TV or RVU-enabled device lets
you watch TV via your Whole-Home DVR Network.
Start watching a show in one room, press EXIT on your
remote, then resume watching in another.
Pause or rewind live programming in any connected room.
Schedule, watch or prioritize recordings from any room.
Limit of three remote viewings per Genie HD DVR at a time.
See your DIRECTV Ready TV’s User Guide for more information
on connecting to the Genie HD DVR. You will need to activate the
DIRECTV Ready TV by calling DIRECTV at 1.800.531.5000.
CHAPTER 7 - GENIE™ HD DVR
NOTE: Your Genie HD Receiver includes five (5) tuners. A tuner
is used whenever you watch or record a program. For example,
if two rooms are watching live TV, three tuners are available for
recording. Watching a recorded program does not require
a tuner.
105
GENIE™ HD DVR
CONNECTING CLIENTS
DIRECTV HD DVR RECEIVER USER GUIDE
You may register up to eight Clients per Genie HD DVR; these may be Genie
Minis (C41, C31, C41W and above), or DIRECTV® Ready TVs.
106
Before connecting and activating Clients, your Genie HD DVR must be set
up, activated, and functioning.
To begin, connect, plug in and turn on the Client. Once it detects the Genie
HD DVR, it will prompt you to enter a PIN. On your DIRECTV HD DVR, press
MENU, then select Settings & Help, then Settings. Select Whole-Home
from the left menu, then select Manage Clients. Note the PIN shown on the
Manage Clients screen, and do not exit the screen!
On the Client, enter the PIN you received from the Genie HD DVR using the
remote. Select Done on the confirmation screen. The Create a Location
screen displays. You may add a new location, or replace a location. Select
the appropriate option and follow the onscreen instructions.
Once the location has been set up, you have a choice of copying settings
from another location or accepting the DIRECTV defaults.
The following settings are copied from a server or Client to another Client:
Parental Control Settings
Favorite Channels
NOTE: The settings from any Client can also be copied to the Genie HD DVR.
Display Settings
Clock
Language
Sound Effects
NOTE: For more information on setting up, adding and moving Genie Minis
and other DIRECTV® Ready Clients, do a search on the DIRECTV online
Answer Center at http://support.directv.com/ or call 1.800.531.5000.
DIRECTV GENIE MINI BACK PANEL EXAMPLE
DIRECTV Genie™ Mini (C41, C31, C41W and above)
Your equipment may not look exactly like the model illustrated. This image has enlarged features for the purpose of clarity.
2. A/V OUT – A combined 10-pin output that supports both audio and video. Your Genie Mini client comes with an A/V Out cable
for Component Video and RCA audio. An A/V Out cable for Composite Video and RCA audio can be purchased separately.
3. HDMI – Use this combination digital video and audio connector for the best picture quality. This is the recommended
connector for HD TV.
4. USB – USB 2.0 Port (For future use.)
5. DIGITAL AUDIO OUT COAXIAL – Use this digital audio connection for sound.
6. POWER – Your Receiver must be plugged in at all times to function properly.
WARNING: Use only the power supply (power cord) that came with your DIRECTV Receiver or Client. Failure to use the authorized
power supply may cause electric shock, fire, bodily injury and/or property damage. If the power supply becomes damaged or needs
to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.
CHAPTER 7 - GENIE™ HD DVR
1. NETWORK SWM ONLY (models C41 and C31 only) – Connect a cable from a Single Wire Multi-Switch (SWM) to this port. This
is your SAT-IN connection.
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DIRECTV HD DVR RECEIVER USER GUIDE
CHAPTER 8 - TROUBLESHOOTING & FAQS
Frequently Asked Questions ......................................................113
CHAPTER 8 - TROUBLESHOOTING & FAQS
Troubleshooting Tips .................................................................110
Reset Your Receiver ................................................................... 110
Reauthorize Your Receiver ........................................................ 110
System Software Updates ......................................................... 111
Onscreen Messages .................................................................. 111
Run the System Test .................................................................. 112
109
TROUBLESHOOTING TIPS
RESET YOUR RECEIVER
DIRECTV HD DVR RECEIVER USER GUIDE
A simple reset of the DIRECTV® HD DVR can solve many issues.
If you experience frozen audio or video, or a blank screen, or
the Receiver won’t respond to remote or front panel button
commands, try resetting your Receiver as follows:
110
Press the red RESET button behind the access card panel
door on the front of the your Receiver, then wait a few
minutes for Program Guide information to be acquired.
If you reset a Genie Mini and the problem persists, try
resetting the Receiver.
If the problems persist, try unplugging the power cord of the
Receiver for 15 seconds, then plug it in again.
REAUTHORIZE YOUR RECEIVER
If your Receiver displayed the message “722 - Service Expired,”
try reauthorizing your Receiver. On a computer, go to
directv.com/reauthorize, log in to your account, and follow the
onscreen instructions. You will need to be logged into your
account on directv.com to complete this process.
Running the System Test (at the end of this section) can also
help you diagnose and solve many common problems.
NOTE: Resetting your Receiver twice in a row will clear all
Guide data. It could take 48+ hours to reacquire all of it.
Reset Button
(Your equipment may not look exactly like the model illustrated.)
TROUBLESHOOTING TIPS
SYSTEM SOFTWARE UPDATES
ONSCREEN MESSAGES
You may see an onscreen message similar to the one on the
right occasionally. The top line of the message provides a brief
description of the message purpose, while the second line
displays instructions to follow. Most onscreen messages contain
an error code in parentheses. Go to directv.com/troubleshooting
and select the corresponding onscreen error message for
solutions.
The sample message at the right displays when you try to view
to view a channel that is not in your programming package. In
this case, you must, call Customer Service at 1.800.531.5000 and
mention the error code number when prompted.
CHAPTER 8 - TROUBLESHOOTING & FAQS
DIRECTV sends system automatic software updates to your
Receiver to improve performance and upgrade features and
functions. The Receiver will give you the option to download
software “now” or “later.” Software downloads take just a few
minutes and should be allowed to proceed when possible. When
a download is in progress, your system will temporarily become
unavailable. After the download, the Receiver may reset itself,
after which, you can resume using your DIRECTV system.
111
TROUBLESHOOTING TIPS
RUN THE SYSTEM TEST
The System Test runs a basic diagnostics check on your DVR.
DIRECTV HD DVR RECEIVER USER GUIDE
First make sure that:
112
1. All connections — jacks, cables, etc. — are in place correctly. See Appendix 2, “Connections for TV and Equipment” for
more information.
2. Remote control has working batteries.
3. The access card is inserted in the DIRECTV® Receiver.
Then follow these steps:
1. Turn on your TV and the DVR (if you have the Universal Remote, slide the MODE switch to DIRECTV position).
2. Press MENU, then select Settings & Help.
3. Select Settings then Info & Test.
4. Select Run System Test.
5. If your system does not pass the System Test, check any of these potential trouble areas: cabling, satellite dish position,
phone connection and access card.
6. If you continue to have problems, call DIRECTV Customer Service at 1.800.531.5000.
NOTE: Occasional fluctuations in the phone line or satellite signal can give temporary false readings, therefore we recommend
running a system test several times before concluding there is a problem.
FREQUENTLY ASKED QUESTIONS
Q: What to do about temporary loss of satellite signal, “frozen” picture, or picture breaking into blocks /
pixels?
The image on your screen is frozen, blocky, or you see a message that says, “Searching for Satellite Signal (x 771)”.
Possible Causes:
There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite.
There may be a problem with the cables running from your satellite dish to your DIRECTV® Receiver.
If the picture is frozen, blocky, or pixelated, there may be a problem with the transmission from the source.
Solution:
Weather issues are usually temporary. Wait for the weather to clear and
your signal should return to normal.
If there are no weather problems in your area, reset your DIRECTV DVR
using the red RESET button behind the door on the front of the Receiver or
by unplugging the Receiver for 15 seconds and then plugging it back in.
Check all the connections on the back of your Receiver, starting with the
SAT-IN connection, and make sure they’re secure.
Check Satellite (SAT-IN) Connections
Coaxial Satellite Cable
If the problem originates from the program source (for example, you see
the problem on one channel, but not on any others), wait for the channel to
resolve the issue.
If there are obstructions blocking the dish’s path to the satellite, you should
contact a professional to remove them, or a DIRECTV installer at 1.800.531.5000 to relocate your dish.
If your signal strength is lower than 70 (60 or lower on HD Receivers) in good weather, contact a professional installer to
realign your dish, or call DIRECTV at 1.800.531.5000.
CHAPTER 8 - TROUBLESHOOTING & FAQS
Severe weather (rain, snow, hail etc.) may cause this issue.
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FREQUENTLY ASKED QUESTIONS
Q: Why is my screen blue, black, gray or snowy?
Your TV displays a blue, black, gray or snowy screen.
Possible Causes:
DIRECTV HD DVR RECEIVER USER GUIDE
Your TV and/or your Receiver are not powered on.
114
The DIRECTV® Receiver and most TVs and VCRs let you toggle between different video sources. Your TV may be on a different
input source than what you are trying to view.
Your TV may not support the selected HD resolution from your Receiver.
Solution:
Check that the DIRECTV® Receiver and TV are both powered on.
If you don’t see the DIRECTV picture, verify your current TV input by turning the TV on and off. Most TVs display the input in the
upper right- or left-hand corner. If the input is set to something other than your DIRECTV Receiver, toggle through the inputs
with the input button on the DIRECTV Remote (if programmed) or TV Remote a your picture displays. (If the DIRECTV Remote is
not working for the TV, it may need to be programmed.)
If the TV Remote is not available:
1. Find the Input or Source button on your TV and press it. It may be on the front panel, sides, bottom, or top edges of your TV.
2. Slowly set the TV to each input option, one at a time. Sometimes it takes a second or two for the input to switch, so don’t
proceed too quickly.
3. Set the TV to whichever input displays a picture.
If you see a snowy screen and are using a coax connection to connect to the TV, make sure your TV is on channel 3 or 4.
Press the TV/VCR button on the VCR Remote or on the VCR’s front panel.
If problems persist, turn off all equipment connected to your TV, wait a few minutes, then turn the DIRECTV® Receiver back on.
Check your connections and cables.
FREQUENTLY ASKED QUESTIONS
Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not
support the 24 frame-per-second rate DIRECTV provides. Press the RES button on your Receiver’s front panel to change the
resolution to one your TV supports.
Q: Why doesn’t my remote work?
Check the batteries in the Remote. They may be weak, dead or installed incorrectly. Try replacing batteries.
CHAPTER 8 - TROUBLESHOOTING & FAQS
Possible Causes:
If you’re entering a channel number that is less than four digits long, the Receiver might wait two seconds before tuning to
115
Weak batteries are the most common problem.
Trying to operate equipment other than your DIRECTV Receiver.
Remote sensor on the Receiver could be blocked.
Solution:
Remote Sensor
For the DIRECTV Universal Remote Control (RC65 and earlier models):
Check that nothing is between the Remote Control and the remote sensor.
Make sure the Remote is in DIRECTV mode. Slide the MODE switch on the Remote to the DIRECTV position so the Remote will
control the DIRECTV® Receiver.
If you are trying to operate a device other than the DIRECTV DVR
that you have programmed the Remote to control, make sure you
first slide the MODE switch to the mode that is programmed for that
device (AV1 or AV2). The indicator light for the component you’re
trying to control should light up when you press a valid key for that
component. If it doesn’t, make sure the MODE switch is in the correct
position.
Remote Battery Compartment
For All Remote Controls:
FREQUENTLY ASKED QUESTIONS
the channel. Press ENTER after entering a channel number to tune immediately.
DIRECTV HD DVR RECEIVER USER GUIDE
Make sure the device you are trying to control has been programmed to your DIRECTV Remote Control. See Chapter 6,
“Settings & Help: Settings: Remote Control” for instructions on how to program your remote to control other devices.
116
If the indicator lights on the remote control start flashing, the batteries in the remote control are running low and should be
replaced soon. You may also see an onscreen message that the batteries are low. Note that when you replace the batteries,
you should not have to reprogram your remote to control other devices unless the batteries have been completely dead for a
month or more.
Q: Why won’t my DIRECTV® Receiver or Client turn on?
Your Receiver or Client won’t turn on with either the Remote or from the front panel.
Possible Causes:
Remote batteries have an insufficient charge.
Receiver / Client or power strip is not plugged in to a power source, or power cord is not plugged in to the Receiver.
Wall outlet is not providing power.
Solution:
If your Receiver or Client won’t turn on, the problem may be with the device itself, or with the remote control. Please try the
following:
To Check the Receiver or Client (C31, C41, C41W and above):
Verify the detachable power cord is plugged into the back of the DIRECTV® Receiver or Client and the wall outlet.
Check the outlet or power strip to make sure it is “live” by plugging in something else.
Try plugging Receiver or Client into a different wall outlet.
Make sure the outlet is not controlled by a wall switch.
Unplug Receiver or Client for five minutes, and then plug it in again.
FREQUENTLY ASKED QUESTIONS
If your Receiver or Client is plugged into a power strip, check the power strip and reset by pressing its reset button. Make
sure the Receiver or Client is plugged into a power strip outlet that has continuous power. Some power strips have energy
saving ports that only operate when a device is plugged in and powered on.
To Check the Remote:
Press the power button on the front panel. If your device turns on, the issue is with the Remote.
Make sure remote batteries have sufficient charge. For the Universal Remote, the green light should be solid green when
you press its PWR button. If the light blinks several times slowly, replace the batteries. If there is no light, make sure
batteries are inserted with the positive and negative ends in the proper positions. Otherwise, replace batteries. For the
Genie Remote, a low battery indicator is displayed on your Receiver when the batteries need to be replaced.
Make sure nothing is blocking the IR sensor on the Receiver. Remote must be pointed at Receiver, unless it is capable of RF
(as is the case with the Genie Remote) and has been set up as RF.
I see a message on my TV screen that says, “Please Call Customer Service x721.” What’s going on?
Possible Causes
The channel you’re trying to watch may not be included in your programming package.
Your DIRECTV® Receiver may not have the programming information for this channel.
Solutions
If the channel is part of your programming package, try resetting your Receiver by turning it off and unplugging it. Wait 15
seconds, then plug it back in and turn it on.
If the channel is not part of your programming package, you can change your package online or call 1.800.531.5000.
Finally, try reauthorizing your Receiver. On a computer, go to directv.com/reauthorize and follow the onscreen instructions. You
will need to be logged into your account on directv.com to complete this process.
CHAPTER 8 - TROUBLESHOOTING & FAQS
For the Universal Remote, make sure the MODE switch is in the left-most position (DIRECTV Mode), and press PWR (power
key) or press POWER button on the front panel of the Receiver. On the Genie Remote, this step is not necessary. See the
next bullet for more info.
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FREQUENTLY ASKED QUESTIONS
Q: Why does my Progress Bar freeze while acquiring Guide data / data from satellite?
While the Acquiring Guide Data or Acquiring Data From Satellite message is on the screen, progress freezes during download.
Possible Causes:
DIRECTV HD DVR RECEIVER USER GUIDE
This may be normal. After five minutes, the screensaver will display.
Press any key on the remote to see the progress bar again.
118
This may happen if your satellite dish isn’t adjusted properly.
Solution:
If satellite data acquisition still does not move forward, press the RESET
button behind the access panel door on the front of the DIRECTV®
Receiver and wait for Program Guide information to be acquired.
Reset Button
Q: Why are my video and audio out of sync?
The audio track does not match the lip movements on the screen.
Possible Causes:
Problem with how the program was produced or how it was sent to DIRECTV for broadcast.
Your surround sound system may be out of sync, or may be set up incorrectly.
Solution:
Change the channel on your DIRECTV® Receiver. This may re-sync the audio.
Rewind the program for about 5 seconds, then fast forward to live programming.
Try replacing or switching the cables between your surround sound system and your DIRECTV Receiver. Refer to your
surround sound system’s manual for assistance.
FREQUENTLY ASKED QUESTIONS
If the issue continues, reset your DIRECTV Receiver. Press the RESET button behind the access panel door on the front of the
DIRECTV Receiver. You can also press MENU, press SELECT Settings & Help, then Settings. Select the Reset item from the
left menu and follow the onscreen instructions.
Q: Why is there no audio with picture?
Possible Causes:
A setting (such as mute or volume) may have changed on the Receiver or your TV.
The cables between your TV and the Receiver may not be connected properly, or there may be a problem with an external
stereo or surround sound system.
Verify that your surround sound system is working, if applicable.
Your TV may not support the selected HD resolution from your Receiver.
Solution:
Verify that the MUTE button is not activated on your Remote.
Raise or lower the volume. Did volume meter display on TV?
Test sound on your TV by changing the input to another source, such as a DVD player, game box, or antenna.
If connected to stereo or surround sound system, verify components are on and set to the correct mode, and that audio
cables are secure and connected correctly.
If the issue continues, reset your DIRECTV® Receiver. Press the RESET button behind the access panel door on the front of
the DIRECTV® Receiver. You can also press MENU, select Settings & Help, then Settings. Select the Reset item from the left
menu and follow the onscreen instructions.
Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support
the 24 frame-per-second rate DIRECTV provides. Also, many TVs do not support 480i. You may have to press the RES button
on your Receiver’s front panel to set the resolution to one your TV supports.
CHAPTER 8 - TROUBLESHOOTING & FAQS
You can see a picture from your DIRECTV® Receiver, but there is no sound.
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FREQUENTLY ASKED QUESTIONS
Q: What to do about partial programming loss; channels missing from Guide; channel is in the Guide but I
can’t tune to it?
Your Program Guide is missing channels, or you are unable to use the Guide to tune to a channel.
Possible Causes:
DIRECTV HD DVR RECEIVER USER GUIDE
The channels might be excluded from the Favorites list currently in use.
120
Your satellite dish may be incorrectly configured.
Your Receiver information may need to be refreshed.
Solution:
To change your Favorites List, press GUIDE on the Remote, then press the DASH [—] button and select Change Favorites List,
then All Channels.
Enter the channel number using the number pad on the remote control.
Check the dish type set in your Receiver’s preferences: Press MENU, select Settings & Help, Settings, Info & Test, then More
System Info. Check the Satellite Dish Type shown on the System Setup screen to see if it is correct. If not, select Satellite
from the left menu, then select Repeat Satellite Setup. Follow the steps. From the Satellite Dish Type screen, make sure the
proper dish type is selected.
To refresh your Receiver information, go to directv.com/reauthorize. You will need to be logged into your account on
directv.com to begin this process.
FREQUENTLY ASKED QUESTIONS
Q: Why does my DIRECTV® Receiver turn off while playing?
Your Receiver turns off unexpectedly.
Possible Causes:
Excessive heat may have caused the Receiver to go into a standby state.
You may have blown a circuit breaker or be experiencing a power outage.
Parental viewing limits may have been activated on your DIRECTV® Receiver.
Solution:
Ensure that your Receiver has plenty of ventilation and that nothing is on top of the Receiver.
Wait 30 seconds for internal circuits to reset, then turn Receiver back on.
Consider using a line conditioner or surge protector.
Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are affected.
If parental limits are active, turn your DIRECTV® Receiver on again and enter your parental lock code when prompted.
Q: Why does my DIRECTV DVR turn on or change channels unexpectedly?
Your Receiver changes to a different channel without a Remote command.
Possible Causes:
A scheduled recording may be about to begin, so the Receiver is changing channels to record the show as requested.
Your TV’s timer may have been activated.
CHAPTER 8 - TROUBLESHOOTING & FAQS
Electronic protection circuit may have been activated due to a power surge.
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FREQUENTLY ASKED QUESTIONS
Solution:
Check your To Do List to see if there are other scheduled recordings. Press MENU, select Recordings, then Manage
Recordings, then To Do list.
Check your TV owner’s manual to turn off the TV’s timer.
DIRECTV HD DVR RECEIVER USER GUIDE
Q: Why is my screen blank?
122
There is no viewable video or image on the screen. Screen could be black, blue, grey or seem like the TV is off.
Possible Causes:
Your TV and/or your Receiver are not powered on.
Your Receiver may be hooked up to the TV incorrectly.
You may be on the wrong video source for your DIRECTV® Receiver.
You may be tuned to a channel that is not currently broadcasting, or that you don’t subscribe to.
Solution:
Check that DIRECTV DVR and TV are both powered on.
Read Appendix 2, “Connections to TV and Equipment” for instructions about connecting your Receiver.
Press the INPUT button on the white TV remote control to change video source. If you are using the Black & Universal Remote,
press ENTER and hold for three (3) seconds to bring up the TV INPUT to change the video source.
Try another channel and see if you have live video.
Press the POWER button on the front panel of the DIRECTV® Receiver.
Press the red RESET button behind the door on the front panel of the Receiver.
The program may have been blocked by Parental Locks.
FREQUENTLY ASKED QUESTIONS
Q: Why is Caller ID not working?
Caller ID information isn’t showing on your TV screen when phone calls come in.
Possible Causes:
You don’t subscribe to Caller ID service through your local phone company.
You are using a wireless phone jack, which usually will not transmit Caller ID information.
Solution:
Contact your local phone company to subscribe to Caller ID service.
Turn on Caller ID notification. Press MENU, select Extras, then Caller ID, then Turn On Notices.
Verify that your wireless phone jack transmits Caller ID information. If not, connect a standard phone cable to your Receiver
or replace your wireless phone jack.
Q: Why didn’t a program I tried to record show up in the My Playlist screen?
You wanted to record a program to watch later, but it is not listed in your Playlist.
Possible Causes:
Someone else may have prevented the recording or erased the program after it recorded.
The recording may have been cancelled due to a conflict with another program with higher priority in the Prioritizer.
The program may have been blocked by Parental Locks.
You may have deleted a Series recording. If you delete a Series by pressing RECORD on an episode in the Guide, you cancel
the entire series, not just the highlighted episode.
CHAPTER 8 - TROUBLESHOOTING & FAQS
The Caller ID feature in your DIRECTV® Receiver is turned off. See “Caller ID” in Chapter 5.
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FREQUENTLY ASKED QUESTIONS
Solution:
To see if the program was recorded then deleted, press MENU, select Recordings, then Manage Recordings, then in the left
menu, select History.
DIRECTV HD DVR RECEIVER USER GUIDE
If the recording was cancelled due to a scheduling conflict, you will need to record the program again and if necessary you
will need to adjust the programming priority. See the “Manage Recordings: Series Manager” section in Chapter 4 for details.
124
Check the Parental Locks on your Receiver and TV. Adjust the content ratings, if necessary.
Q: I wanted to record a program, but I got an error message saying it conflicted with another scheduled
record. What do I do?
Your DIRECTV DVR can record up to two programs at once, or it can record one program while you watch another live program.
Possible Causes:
You tried to record three programs at the same time or tried to watch a live program while recording two others at the same time.
There was an overlap in the programs you tried to record.
Solution:
If you tried to record three programs at once, or watch a live TV program with two others recording, you will need to decide
which recording to cancel.
If the overlap is a couple of minutes (for example, some networks occasionally start programs at 8:59 instead of 9:00 p.m.),
adjust your recording start and end time Recording Options. See the “Changing a Record Option” section in Chapter 4.
Someone else manually deleted the program.
The hard drive on your DVR is full. The program may not have recorded.
FREQUENTLY ASKED QUESTIONS
Q: I recorded a program but the recording stopped just before the end so I missed the last bit of the
program. Why?
Your recording stopped before the program or event ended.
Possible Causes:
If you were trying to record a sporting event, the event may have run over its allotted time.
You may have had a recording conflict with a higher priority program.
Someone may have manually ended the recording.
Solution:
Try setting the end time of the recording in the Record Options so the recording ends one or two minutes later (or more, if
necessary). You may be able to record the same program again later in the week. Check the Program Guide for additional
showings.
For sporting events, you may want to extend the recording stop time 15 minutes or more to protect against overtime games.
If you had a priority conflict, try adjusting your start and end times. You may need to choose a different time slot to record a
program if the conflict continues.
Q: Why was a program I recorded displayed in the My Playlist screen, but deleted before I could watch it?
Your recording(s) were deleted before you had a chance to view them.
Possible Causes:
Someone else manually deleted the program.
The hard drive on your DVR is full. The program may not have recorded.
The Receiver may have deleted older recordings to make room for newer ones.
CHAPTER 8 - TROUBLESHOOTING & FAQS
The program you were trying to record may have started or ended early.
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FREQUENTLY ASKED QUESTIONS
You exceeded the allotted purchase or viewing time on a Pay Per View movie or event.
Bad weather may have caused a loss in signal. Your Receiver will automatically delete these incomplete programs.
Solution:
DIRECTV HD DVR RECEIVER USER GUIDE
Delete some of the content on your DVR to make room for new recordings.
126
Change your recording options to keep programs until you delete them manually. See “Recording a Single Show” or
“Recording a Series” in Chapter 4 for details.
You can also change a recording you’ve already made to Keep Until I Delete. See “Managing My Playlist” in Chapter 4.
To avoid this in the future, you can change settings for recordings that you’ve set to occur in the future, but haven’t recorded
yet. Press MENU, select Recordings, then Manage Recordings, then To Do List, choose the show you want to change and
select it, select RECORD, press SELECT on Keep…, press SELECT on the Keep Until box to change it to I Delete, use the
ARROW button to move over to Update and press SELECT.
If you recorded a DIRECTV CINEMA movie or Pay Per View event, but did not watch it, the time which you are allowed to
purchase or watch it may have expired. To avoid this in the future, check your Pay Per View recordings in the My Playlist
screen for expiration dates.
Q: I’ve set up a series recording. Why do I get reruns and multiple copies of the same program?
Your DVR is getting full of duplicate recordings of the same program, or old episodes of the chosen show.
Possible Causes:
Your series is set to record both First Run and Repeat episodes.
The programmer may not provide enough details in the program description for your Receiver to determine whether the
program is a repeat.
Solution:
When you set up a series, make sure you select only the “First Run” option. This is the default for one-touch recording unless
you have changed your default recording settings.
FREQUENTLY ASKED QUESTIONS
Q: Why are the DIRECTV menus/screens not displaying on
my TV?
HD Video Outputs
OR
SD Video Outputs
When the Receiver resolution is set to 720p, 1080i, or 1080p, DIRECTV
screens and menus (user interface) will not appear on Standard Definition (SD) outputs. A message is displayed to notify you that
the resolution setting needs to be changed.
Possible Causes:
You have connected your Receiver to your TV using both a High Definition output (HDMI) and Standard Definition (SD) outputs
(S-Video, Component (Red/Yellow/White), or Coaxial) on the same Receiver.
You are using SD outputs (S-Video, Component (Red/Yellow/White), or Coaxial) and have the Receiver set to HD resolutions
such as, 720p, 1080i or 1080p.
Solutions:
Change the Receiver resolution to 480i or 480p by pressing the RES button on the front Receiver panel until 480i or 480p is selected.
Uncheck all resolutions except 480i or 480p on the TV Resolutions menu. Press MENU, select Settings, HDTV and then TV
Resolutions. Follow the onscreen instructions.
Turn Native Off. Press MENU, select Settings, HDTV, Video, then Native, and follow the onscreen instructions.
CHAPTER 8 - TROUBLESHOOTING & FAQS
Why do I see this message: “This TV or its cables are
not HD. To see screen graphics, press the RES key on
the front of the Receiver until this message no longer
appears”.
127
128
DIRECTV HD DVR RECEIVER USER GUIDE
Limited 90-Day Warranty ..............................................................130
Who is Covered? ............................................................................ 130
What is Covered? ........................................................................... 130
What is Excluded? ......................................................................... 131
Make Sure You Keep... ................................................................... 131
Before Requesting Repair Service... ............................................. 131
To Get Warranty Service................................................................. 132
To Get Out-of-Warranty Service... ................................................. 132
DIRECTV PROTECTION PLAN ........................................................133
FCC Customer Information ...........................................................134
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”) ...137
CHAPTER 9 - WARRANTY AND OTHER INFORMATION
CHAPTER 9: WARRANTY AND OTHER INFO
129
LIMITED 90-DAY WARRANTY
DIRECTV HD DVR RECEIVER USER GUIDE
DIRECTV warrants your DIRECTV HD DVR (Model Number: HR20, HR21, HR22, HR23, HR24) or Advanced Whole-Home HD DVR
(Model Numbers: HR34, HR44 and above) and any included accessories against defects in material or workmanship for a period of
ninety (90) days after the date of acquisition.
130
WHO IS COVERED?
You must have proof of acquisition to receive warranty service. A receipt or other document showing that you acquired the product
is considered proof of acquisition. THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER ACQUIRER OR ANY
PERSON RECEIVING THE DIRECTV HD DVR AS A GIFT FROM THE ORIGINAL CONSUMER ACQUIRER AND TO NO OTHER ACQUIRER
OR TRANSFEREE. THIS WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT IS NOT AUTHORIZED FOR USE
OUTSIDE THE UNITED STATES AND ANY SUCH USE VOIDS THIS WARRANTY.
WHAT IS COVERED?
Warranty coverage begins the day you acquire the product. For ninety (90) days from the acquisition date, at the option of DIRECTV,
the DIRECTV HD DVR will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed
necessary) if it becomes defective or inoperative. This exchange is done without charge to you for parts and labor. You will be
responsible for the cost of shipping to and from the location designated by DIRECTV. If DIRECTV cannot reasonably repair or replace
the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the
product.
All products, including replacement products, are covered only for the original warranty period. When the warranty on the original
product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of acquisition, you pay
for the replacement of all parts, and for all labor charges.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
LIMITED 90-DAY WARRANTY
Your warranty does NOT cover:
Labor charges for installation or setup of the product.
Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.
Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control
of DIRECTV. Incidental or consequential damages resulting from the product. SOME STATES DO NOT ALLOW THE EXCLUSION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. Any modifications or
other changes to the product, including but not limited to software or hardware modification in any way other than as expressly
authorized by DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV, installing
software modifications, “hacks” or utilizing service access or “back doors” will void this limited warranty.
Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit. A
product that has been modified or adapted to enable it to operate in any country other than the country for which it was designed,
manufactured, approved and/or authorized, or repair of products damaged by these modifications. A product used for commercial
or institutional purposes.
DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call.
The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited
to television programming, show information, Program Guide data, and scheduling information.
MAKE SURE YOU KEEP...
Please keep your receipt or other document showing proof of acquisition. Attach it to this User Guide (see page 10) and keep both
nearby. Also keep the original box and packing material in case you need to return your product.
BEFORE REQUESTING REPAIR SERVICE...
Please check the troubleshooting section of this Guide. This may save you a call to DIRECTV Customer Care.
CHAPTER 9 - WARRANTY AND OTHER INFORMATION
WHAT IS EXCLUDED?
131
LIMITED 90-DAY WARRANTY
TO GET WARRANTY SERVICE...
DIRECTV HD DVR RECEIVER USER GUIDE
Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV.
A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service
or exchanged, you will receive a return authorization number. The representative will give you complete shipping details.
132
TO GET OUT-OF-WARRANTY SERVICE...
To obtain out-of-warranty service contact DIRECTV at 1-800-DIRECTV for information on the possibility of and any costs for repair or
replacement of out-of-warranty products.
ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A., THIS EXPRESS LIMITED
WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS
OF DIRECTV. REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS
LIMITED WARRANTY. IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE
DIRECTV® Receiver. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY
EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV® Receiver.
SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
DIRECTV
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV
DIRECTV PROTECTION PLAN
DIRECTV PROTECTION PLAN Benefits
Your DIRECTV Limited Warranty provides certain remedies for this Receiver during the stated coverage term. The DIRECTV
PROTECTION PLAN provides comprehensive coverage for your DIRECTV® System, including*:
YOUR BENEFITS INCLUDE:
•
COMPLETE SYSTEM COVERAGE. Every DIRECTV Receiver in your home... plus remotes, satellite antenna wiring,
connectors, switches, and dish antenna alignments.
•
Power surge protection.
•
No hassles, service around the clock. Call 24 hours a day, 7 days a week... our technical specialists are ready and
are dedicated exclusively to you!
•
Fast and convenient repair service when you need it. Save money should you need a service technician to come to
your house.
•
Professional expertise and experience, on the phone and in your home... whenever you need us.
*Limitations and exclusions apply. Please visit www.directv.com/protection.
The DIRECTV PROTECTION PLAN is offered by Asurion Service Plans, Inc. in all states except Florida (in which Asurion Service
Plans of Florida, Inc offers the plan) and underwritten by Continental Casualty Company. Pricing, terms and conditions of the
DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service billing.
CHAPTER 9 - WARRANTY AND OTHER INFORMATION
Safeguard your DIRECTV® System with the ultimate in professional technical service. For a low monthly fee, the DIRECTV
PROTECTION PLAN covers the components of your entire DIRECTV® System, giving you affordable peace of mind and
comprehensive support to ensure that you and your family enjoy nonstop DIRECTV® entertainment.
133
FCC CUSTOMER INFORMATION
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
DIRECTV HD DVR RECEIVER USER GUIDE
Responsible Party:
134
DIRECTV
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV
• Trade Name: DIRECTV
• Type of Equipment: DIRECTV Satellite Receiver
• Model Number: HR34, HR42, HR44, C31, C41, C41W and above
Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC rules.
This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by removing and applying power to the equipment, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving satellite dish antenna.
• Increase the separation between the equipment and the DIRECTV Receiver.
• Connect the equipment into an outlet on a circuit different from that to which the DIRECTV Receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC CUSTOMER INFORMATION
The user may find the following booklet, prepared by the Federal communications Commission, helpful: “How to Identify and
Resolve Radio and TV Interference Problems”. This booklet is available from the U.S. Government Printing Office, Washington,
DC. To meet FCC requirements, only peripherals (computer input/output devices, terminals, printers, etc.) certified to comply with
Class B limits may be attached to this device. Operation with non-certified peripherals is likely to result in interference to radio and
TV reception. To meet FCC requirements, shielded cables are required to connect the device to a personal computer, peripheral, or
other Class B certified device.
This equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA. On the back of this equipment is a
label that contains a product identifier in the format US:AAAEQ##TXXXX.
If requested, this information must be provided to your telephone company. This equipment uses the following USOC Jack: RJ11C.
A plug and jack used to connect this equipment to the premises’ wiring and telephone network must comply with the applicable
FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product.
It is designed to be connected to a compatible modular jack that is also compliant.
See installation instructions for details.
The REN (Ringer Equivalence Number) is used to determine the number of devices that may connect to a telephone line. Excessive
RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum
of the RENs should not exceed five (5.0).
To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local
telephone company. The REN for this product is part of the product identifier that has the format US: AAAEQ##TXXXX. The digits
represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3).
If this DIRECTV® Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary
discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as
soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper
functioning of your equipment. If they do, you will be notified in advance in order for you to make necessary modifications to
CHAPTER 9 - WARRANTY AND OTHER INFORMATION
• CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the
user’s authority to operate the equipment.
135
FCC CUSTOMER INFORMATION
maintain uninterrupted service. Connection to party line service is subject to state tariffs. Contact the state public utility commission,
public service commission or corporation commission for information.
DIRECTV HD DVR RECEIVER USER GUIDE
If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address
and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
136
DIRECTV
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this DIRECTV Satellite
Receiver does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your alarm
company, telephone company or a qualified installer.
DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user-serviceable components.
We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies
report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC
power sources.
FCC RF Radiation Exposure Statement
MPE/SAR/RF Exposure Information. This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment.
This equipment was verified for RF exposure and found to comply with Council Recommendation 1999/519/EC and FCC OET-65 RF
exposure requirements.
WARNING: While this equipment is in operation, a separation distance of at least 20 centimeters (equal to 8 inches) must be
maintained between the antenna inside the equipment and the bodies of all persons exposed to the antenna in order to meet
the FCC RF exposure guidelines. Making changes to the antenna or the equipment is not permitted. Doing so may result in the
equipment exceeding the FCC RF exposure guidelines. This equipment must not be co-located or operated in conjunction with any
other antenna or radio transmitter.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)
A. License Grant and Conditions
DIRECTV grants you a non-exclusive, non-transferable, limited license to use the Software solely in executable code form and
solely as integrated with, incorporated into, and in conjunction with the Receiver. You must ensure that the copyright, trademark
and other protective notices contained in the Software are maintained and not altered or removed. The Software is protected
by copyright and other laws and international copyright and other treaties. All title and intellectual property rights in and to the
Software and all modifications, updates, enhancements and derivative works of the Software are owned exclusively by DIRECTV
or its licensors and you agree to execute any document reasonably requested by DIRECTV to evidence such ownership rights.
Certain third party software used in connection with the Receiver may be made directly available to you by the providers thereof.
The source code to certain software subject to the GNU GPL and other open source licenses that is used in connection with the
Receiver is made available to you by DIRECTV following the written request to DIRECTV. Use of such Software is also subject to
the terms of any applicable agreement between you and each such provider. DIRECTV reserves the right to modify, supplement,
update and otherwise alter the Software via software download or other modification procedures, and these terms will apply to
such Software as modified, supplemented, updated, and otherwise altered.
B. License Restrictions
You may not copy, modify or transfer the Software, or any copy thereof, in whole or in part. You may not reverse engineer,
disassemble, decompile or translate the Software, or otherwise attempt to derive the source code of the Software, except to the
extent allowed under any applicable law. Any attempt to transfer any of the rights, duties or obligations of this license agreement
is void. You may not rent, lease, load, resell for profit or distribute the Software, or any part thereof. You may not export, transfer
or re-export the Software in violation of any applicable law. The Software may include some components that are covered by
“free software” licenses, open source licenses and other similar license use rights, which require such components to be used,
modified and/or distributed only under the terms of such licenses. Any such components are subject only to the terms of such
licenses, and not these Terms.
CHAPTER 9 - WARRANTY AND OTHER INFORMATION
THE DIRECTV® RECEIVER INCORPORATES SOFTWARE WHICH IS OWNED BY DIRECTV OR ITS THIRD PARTY LICENSORS (the
“Software”). BEFORE USING THE RECEIVER PLEASE READ THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY
NOT USE THE RECEIVER AND SHOULD IMMEDIATELY RETURN THE RECEIVER TO DIRECTV OR YOUR SUPPLIER. THESE TERMS
ALSO APPLY TO ANY MODIFICATIONS, UPDATES OR SUPPLEMENTS TO THE SOFTWARE PROVIDED
TO YOU.
137
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)
C. Ownership of Software and Reservation of Rights
The Software is licensed, not sold, to you for use only under the terms of this license agreement, DIRECTV is NOT transferring title
or any ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you. Except
as stated above, this license agreement does not grant to you any intellectual property rights in the Software.
DIRECTV HD DVR RECEIVER USER GUIDE
D. Termination
138
These Terms are effective until terminated. You may terminate these Terms by returning the Receiver to DIRECTV or your supplier.
These Terms will terminate automatically without notice if you fail to comply with these Terms or any other agreement between you
and DIRECTV. Upon termination you must return the Receiver to DIRECTV or your supplier.
E. Disclaimer
THE SOFTWARE IS (TO THE EXTENT PERMITTED BY LAW) SUPPLIED “AS IS”. NEITHER DIRECTV NOR ANY OF ITS LICENSORS
EXPRESSLY MAKES OR PASSES ON TO YOU ANY WARRANTY OR REPRESENTATION ON BEHALF OF DIRECTV OR ITS LICENSORS
WITH RESPECT TO THE SOFTWARE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
(BUT NOT LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
IN NO EVENT WILL DIRECTV OR ITS LICENSORS BE LIABLE TO YOU WITH RESPECT TO THE SOFTWARE FOR ANY DIRECT,
INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGE (INCLUDING LOSS OF PROFITS, LOST SAVINGS, LOSS
OF DATA OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES) ARISING OUT OF THE USE
OR THE INABILITY TO USE THE SOFTWARE, EVEN IF DIRECTV OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, OR FOR ANY CLAIM BY A THIRD PARTY. Some states or jurisdictions do not allow the exclusion or limitation of
incidental, consequential or special damages, so the above limitations may not apply to you.
F. Third Party Beneficiaries
DIRECTV’S LICENSORS AND SUPPLIERS SHALL BE THIRD PARTY BENEFICIARIES OF THESE LICENSE TERMS, AS APPLICABLE.
YOUR USE OF THE RECEIVER CONSTITUTES YOUR ACKNOWLEDGEMENT THAT YOU HAVE READ THESE TERMS AND AGREE TO BE
BOUND HEREBY.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)
Certain additional terms and information for the Software and certain third party software (including the text of licenses applicable
to any free, open source and other similar software that may be included in the Software) may be found in the DIRECTV website
located at www.directv.com, and the GNU website located at www.gnu.org.
H. GNU GPL and Open Source Software
Certain components of the Software may be subject to the GNU General Public Licence, Version 2, June 1991 (“GPL”), “free
software” licenses and other open source software licenses. The foregoing components of the Software are not and may not
be subject to the License Restrictions in Section B above. In compliance with the GPL, DIRECTV, its suppliers, or its third party
licensors, upon written request, will make the source code of the software, libraries and associated utilities it uses, together with
its modifications (if any), available to the public in source code form. You are free to use, modify and distribute the software and
any modifications as long as you comply with the terms of the GPL referred to above and other open source software licenses.
The license terms applicable to the GPL may be found in the DIRECTV website located at www.directv.com, and the GNU website
located at www.gnu.org, specifically at (http://www.gnu.org/licenses/old-licenses/gpl-2.0.html). To request a copy of the applicable
source code please write to DIRECTV at:
Attention: Vice President, STB Engineering
DIRECTV
2230 E. Imperial Highway
El Segundo, CA 90245
GNU GENERAL PUBLIC LICENSE
Version 2, June 1991
Copyright © 1989, 1991 Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA
Everyone is permitted to copy and distribute verbatim copies
of this license document, but changing it is not allowed.
CHAPTER 9 - WARRANTY AND OTHER INFORMATION
G. Additional Information
139
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)
Preamble
DIRECTV HD DVR RECEIVER USER GUIDE
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public
License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users.
This General Public License applies to most of the Free Software Foundation’s software and to any other program whose authors
commit to using it. (Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead.)
You can apply it to your programs, too.
140
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure
that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code
or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do
these things.
To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights.
These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.
For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that
you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they
know their rights.
We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to
copy, distribute and/or modify the software.
Also, for each author’s protection and ours, we want to make certain that everyone understands that there is no warranty for this
free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not
the original, so that any problems introduced by others will not reflect on the original authors’ reputations.
Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free
program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that
any patent must be licensed for everyone’s free use or not licensed at all.
The precise terms and conditions for copying, distribution and modification follow.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may
be distributed under the terms of this General Public License. The “Program”, below, refers to any such program or work,
and a “work based on the Program” means either the Program or any derivative work under copyright law: that is to say, a
work containing the Program or a portion of it, either verbatim or with modifications and/or translated into another language.
(Hereinafter, translation is included without limitation in the term “modification”.) Each licensee is addressed as “you”.
Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of
running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on
the Program (independent of having been made by running the Program). Whether that is true depends on what the Program does.
1. You may copy and distribute verbatim copies of the Program’s source code as you receive it, in any medium, provided that you
conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all
the notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this
License along with the Program.
You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange
for a fee.
2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and
distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions:
a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.
b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the Program or any
part thereof, to be licensed as a whole at no charge to all third parties under the terms of this License.
c) If the modified program normally reads commands interactively when run, you must cause it, when started running for such
interactive use in the most ordinary way, to print or display an announcement including an appropriate copyright notice and a
notice that there is no warranty (or else, saying that you provide a warranty) and that users may redistribute the program under
these conditions, and telling the user how to view a copy of this License. (Exception: if the Program itself is interactive but does not
normally print such an announcement, your work based on the Program is not required to print an announcement.)
CHAPTER 9 - WARRANTY AND OTHER INFORMATION
GNU GENERAL PUBLIC LICENSE
141
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)
DIRECTV HD DVR RECEIVER USER GUIDE
These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program,
and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to
those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which
is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other
licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.
142
Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to
exercise the right to control the distribution of derivative or collective works based on the Program.
In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program)
on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
3. You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable form under the
terms of Sections 1 and 2 above provided that you also do one of the following:
a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of
Sections 1 and 2 above on a medium customarily used for software interchange; or,
b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of
physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed
under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or,
c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is
allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an
offer, in accord with Subsection b above.)
The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete
source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts
used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not
include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so
on) of the operating system on which the executable runs, unless that component itself accompanies the executable.
If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent
access to copy the source code from the same place counts as distribution of the source code, even though third parties are not
compelled to copy the source along with the object code.
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)
However, parties who have received copies, or rights, from you under this License will not have their licenses terminated so long
as such parties remain in full compliance.
5. You are not required to accept this License, since you have not signed it. However, nothing else grants you permission to modify
or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore,
by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do
so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives a license from
the original licensor to copy, distribute or modify the Program subject to these terms and conditions. You may not impose any
further restrictions on the recipients’ exercise of the rights granted herein. You are not responsible for enforcing compliance by
third parties to this License.
7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited to patent
issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this
License, they do not excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your
obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at
all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies
directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from
distribution of the Program.
If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is
intended to apply and the section as a whole is intended to apply in other circumstances.
It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of
any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system, which
is implemented by public license practices. Many people have made generous contributions to the wide range of software
distributed through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or
she is willing to distribute software through any other system and a licensee cannot impose that choice.
CHAPTER 9 - WARRANTY AND OTHER INFORMATION
4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt
otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License.
143
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)
This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.
DIRECTV HD DVR RECEIVER USER GUIDE
8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces,
the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation
excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License
incorporates the limitation as if written in the body of this License.
144
9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such
new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns. Each
version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and
“any later version”, you have the option of following the terms and conditions either of that version or of any later version published
by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever
published by the Free Software Foundation.
10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to
the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software
Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all
derivatives of our free software and of promoting the sharing and reuse of software generally.
NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER
PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE
RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU
ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR
ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR
DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR
INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR
LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS),
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)
END OF TERMS AND CONDITIONS
How to Apply These Terms to Your New Programs
If you develop a new program, and you want it to be of the greatest possible use to the public, the best way to achieve this is to
make it free software which everyone can redistribute and change under these terms.
To do so, attach the following notices to the program. It is safest to attach them to the start of each source file to most effectively
convey the exclusion of warranty; and each file should have at least the “copyright” line and a pointer to where the full notice is found.

Copyright (C)  
This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as
published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.
This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should
have received a copy of the GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc.,
51 Franklin Street, Fifth Floor, Boston, MA 02110-1301 USA.
Also add information on how to contact you by electronic and paper mail. If the program is interactive, make it output a short notice
like this when it starts in an interactive mode:
Gnomovision version 69, Copyright (C) year name of author
Gnomovision comes with ABSOLUTELY NO WARRANTY; for details type `show w’. This is free software, and you are welcome to
redistribute it under certain conditions; type `show c’ for details.
The hypothetical commands `show w’ and `show c’ should show the appropriate parts of the General Public License. Of course,
the commands you use may be called something other than `show w’ and `show c’; they could even be mouse-clicks or menu
items--whatever suits your program.
You should also get your employer (if you work as a programmer) or your school, if any, to sign a “copyright disclaimer” for the
program, if necessary. Here is a sample; alter the names:
CHAPTER 9 - WARRANTY AND OTHER INFORMATION
EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
145
TERMS AND CONDITIONS FOR USE OF SOFTWARE (“TERMS”)
Yoyodyne, Inc., hereby disclaims all copyright interest in the program `Gnomovision’ (which makes passes at compilers) written by
James Hacker.
, 1 April 1989
DIRECTV HD DVR RECEIVER USER GUIDE
Ty Coon, President of Vice
146
This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine
library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use
the GNU Lesser General Public License instead of this License.
APPENDICES
Appendix 1: Setup and Activation ...............................................148
Guided Setup .............................................................................. 148
Activate Your DIRECTV® Service ................................................. 148
Appendix 2: Connections to TV & Equipment .............................149
Your Phone Connection .............................................................. 149
Your Internet Connection ............................................................ 149
Connections For Auxiliary Equipment ....................................... 150
HD TV Connections ..................................................................... 153
SD TV Connections ..................................................................... 155
Audio Connections ...................................................................... 157
Connections to Other Equipment ............................................... 158
Appendix 3: Receiver Front and Back Panels .............................159
Appendix 4: Get Connected ........................................................163
Accounts Without Whole-Home Service .................................... 164
APPENDICES
Appendix 5: About High-Definition .............................................169
Screen Format & Resolution ..................................................... 169
Supported Resolutions ............................................................... 171
Wide-Screen vs. Standard Formats ........................................... 172
147
APPENDIX 1: SETUP AND ACTIVATION
GUIDED SETUP
DIRECTV HD DVR RECEIVER USER GUIDE
If your Receiver was not professionally installed, or you have had to reset your Receiver for any reason, you will need to follow the
guided setup screens before starting DIRECTV service.
148
1. For the Universal Remote, make sure the MODE switch at the top of the Remote is set to DIRECTV, which is the far-left
position.
2. Press ON. The DIRECTV® Receiver will turn on. (Make sure your TV is also turned on!)
3. The first screen will allow you to select a language. Using the arrow keys on the remote control, move to the language you
prefer and press SELECT.
4. Follow the onscreen instructions.
After these setup procedures are complete, you’ll see a message onscreen that says, “Acquiring Satellite Info”, as the Receiver
gathers information from the satellite for the onscreen Program Guide. Next, you’ll be given the opportunity to program your
remote to control other equipment such as your TV and/or DVD player. Just follow the screen instructions and you’ll be ready to
watch in no time!
ACTIVATE YOUR DIRECTV® SERVICE
Once all the setup processes are complete, all that’s left to do is activate your DIRECTV® service. Be sure to:
1. Have on hand your service address, social security number and a valid major credit card.
2. Note your Receiver ID and access card numbers. The Receiver ID is on a sticker behind the access card door on the front of the
Receiver, while the card number is on the access card itself. Use the Product Information page to note this information.
3. When you’re ready, call 1.800.531.5000 to choose the programming package that’s right for you and subscribe to
DIRECTV service.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT
YOUR PHONE CONNECTION
Connecting your Receiver to a land-based telephone line saves you money. It allows you to purchase Pay Per View movies and
special events without calling DIRECTV® to order. It is required for sports package subscriptions and is also used to enhance
features on interactive channels. The Receiver uses a toll-free number once a month for a few minutes duration and is designed
not to interfere with your regular phone service. You will need an RJ11-type modulator jack (the most common type of phone jack).
If you disconnect the phone line, the Receiver will be unable to transact PPV purchases, and some interactive channel features will
be limited. If your Receiver is connected to the Internet, either directly or via a DIRECTV Home Network connection, you do not need
to be connected to a phone line. See “Your Internet Connection” below.
WARNING: Do not connect your Receiver to a digital PBX phone system — doing so may permanently damage your equipment and
void your warranty.
YOUR INTERNET CONNECTION
Connecting your DIRECTV Receiver to the Internet and your home network gives you access to the full range of DIRECTV features
and content like:
Thousands of free and premium On Demand titles, some almost a month before they are available on Netflix and other
streaming services.
Pandora, Music & Photos, YouTube and more.
The instructions for connecting to a network vary depending on whether you have Whole-Home DVR Service or not. Please see
Appendix 4 for more information.
NOTE: For the most current options, benefits and instructions for connecting your Receiver to the Internet,
go to directv.com/getconnected.
APPENDICES
TV Apps, including ScoreGuide, Weather, Social TV, and What’s Hot.
149
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT
DIRECTV HD DVR RECEIVER USER GUIDE
CONNECTIONS FOR AUXILIARY EQUIPMENT
150
If you upgrade your TV, or DIRECTV® Receiver, or add new equipment such as a surround sound system, DVD player or burner, you
have various options for connecting your equipment. All of the video and audio outputs on your Receiver offer good quality. Pick a
video and audio output from the following lists based on the connectors your Receiver and TV support; they are listed in order, with
the highest quality options at the top of each list. Not all connectors are available on all Receivers and TV models.
NOTE:
Not all cables come with your Receiver; you may need to purchase additional cables depending on your setup. HDMI cables are
available from DIRECTV at a nominal charge. Contact DIRECTV customer service for more information.
Never connect an IN to an IN or an OUT to an OUT. All A/V jacks and inputs are color-coded. Always match the color of the plug to
the same color of the jack.
To obtain the best picture quality, make sure the Receiver is connected directly to the TV.
Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may
restrict viewing or recording with certain consumer electronics equipment attached to the Receiver. Please contact the
manufacturer of such equipment for additional information.
WARNING: Use only the power supply (power cord) that came with your DIRECTV Receiver. Failure to use the authorized power
supply (power cord) may cause electric shock, fire, bodily injury and/or property damage. If the power supply (power cord) becomes
damaged or needs to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.
WARNING: Do not connect your Receiver (or any other equipment, such as a TV or VCR) to the AC power supply until you have
properly connected all the other cables.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT
The table below shows the benefits and disadvantages of each type of available video connector:
HDMI
Component
S-Video
RCA
High Def (HD)
HD 1080p
3D
Built-in Audio
Standard Def
HD Video Connections
HDMI [High-Definition Multimedia Interface] provides the best digital video and digital audio in one connector. HDMI is the
only recommended cable, and is required for the highest quality 1080p signal and 3D TV.
Component Video Output (YPbPr) provides high-quality HD video, but does not provide audio. You will need to connect audio
separately using the digital audio or RCA audio connectors. Newer Receivers have an “A/V Out” connector that provides
Component Video and RCA audio output in a single, custom cable. Component cables do not provide 1080p or 3D TV.
SD Video Connections
S-Video provides good video, but does not provide audio. You will need to connect audio separately using the digital audio or
RCA audio connectors. (Not all Receivers have S-Video outputs.)
RCA output (composite video) provides good video and usually comes bundled with three cables for one video and two
audio channels.
APPENDICES
These cables are provided for convenience only, and do not present an HD picture. They are useful if you have to connect your
DIRECTV® HD DVR to an older CRT TV, a VCR, or other non-HD device.
151
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT
Audio Connections
HDMI [High-Definition Multimedia Interface] provides the best digital video and audio in one connector.
Digital Audio Optical provides excellent quality digital audio and is often used on newer surround sound and DVD equipment.
DIRECTV HD DVR RECEIVER USER GUIDE
Digital Audio Coax provides high quality digital audio and is also found on newer surround sound and DVD equipment.
152
RCA outputs provide good audio quality and are found on older auxiliary equipment.
Because so many makes and models of TVs and auxiliary equipment are available, we cannot fully describe all of the possible
connections with your Receiver. Refer to the manuals for that equipment to see the connection options specific to each make
and model. The following images show examples of how your Receiver may be connected using the supported video and audio
connections for the TV, the surround sound, and the DVD player/burner. Several models of DIRECTV Receivers are shown, giving you
a variety of connection options to your TV and other equipment.
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT
HD TV CONNECTIONS
Example: TV with HDMI Connector - RECOMMENDED
Here is an example using a TV that has an HDMI connector as the
best video/audio input.
Note: Only an HDMI connection provides a 1080p picture and 3D TV.
HDMI Cable
APPENDICES
153
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT
HD TV CONNECTIONS
DIRECTV HD DVR RECEIVER USER GUIDE
Example: TV with Component Video Connectors
154
Here is an example using a TV that has component video connectors
as the best video input.
Note: A Component Video connection will not provide a 1080p
picture nor 3D TV.
Component Video requires a separate audio connection.
Component
Video
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT
SD TV CONNECTIONS
(This connection does not provide an HD picture.)
Example: TV with RCA Connectors
Here is an example of a TV that has an S-Video connector
as the best video input (Not all Receivers have an S-Video
connector.)
S-Video requires a separate audio connection.
S-Video
Cable
APPENDICES
155
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT
SD TV CONNECTIONS
(This connection does not provide an HD picture.)
DIRECTV HD DVR RECEIVER USER GUIDE
Example: TV with RCA Connectors
156
Here is an example of a TV that has RCA connectors as the best
video input.
RCA cables are often bundled as a three-way cable with one
video and two audio connections. You can also purchase a
single-connection RCA video cable, and a separate cable for
audio.
RCA Video
and Audio
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT
AUDIO CONNECTIONS
Of all the video connections, only HDMI provides an audio signal
with the video. The other connections all require a separate
audio cable. Of these, your best quality signal will be from the
Digital Audio Out/Optical connector, followed by the Digital
Coax connector, followed by the RCA Audio Out connector.
The connector you end up using may be determined by the
equipment you are connecting to. (For example, your home
theater system may support only the Digital Audio Out/Optical
connector.)
The red and white RCA audio out connectors are so common, it
is possible you may have one of these cables already. However,
these cables provide an analog signal, so you will be missing
out on the benefits of digital quality sound.
RCA Audio
Digital Coax
Digital Optical
HDMI Cable
APPENDICES
157
APPENDIX 2: CONNECTIONS TO TV & EQUIPMENT
DIRECTV HD DVR RECEIVER USER GUIDE
CONNECTIONS TO OTHER EQUIPMENT
158
In addition to your TV, you may wish to connect other devices,
such as a BluRay Player, DVD burner, or even a second TV
to your DIRECTV® Receiver. For the best-quality picture, it
is recommended you do not use a pass-through connection
from your TV or other equipment as an input to a DVD burner.
Instead, use an available connection from your DIRECTV
Receiver. For example, if you use the HDMI connection on
your DIRECTV Receiver to connect to your TV, you can use the
Component Video, Composite Video RCA, or S-Video Out to
connect to your DVD burner or second TV.
DVD Player
APPENDIX 3: RECEIVER FRONT AND BACK PANELS
Front Panel Example
The buttons on the front panel perform the same functions as like-named buttons on the Remote. You can use the front panel
buttons at any time, but they are especially useful if you misplace your Remote or the batteries die.
APPENDICES
Your equipment may not look exactly like the model illustrated.
10
159
APPENDIX 3: RECEIVER FRONT AND BACK PANELS
1. DOOR PANEL, USB PORT – For future use. USB 2.0 Host (FRONT/REAR EACH 5V = 500mA)
DIRECTV HD DVR RECEIVER USER GUIDE
2. POWER – Turns your DIRECTV® Receiver on or off. Your DIRECTV Receiver still records and receives messages when powered
off. The power light flashes when you press a key on the remote to let you know it has received the command.
160
3. REMOTE SENSOR – The infrared sensor picks up commands from the remote control. You cannot have any opaque object
between the remote and this sensor or else the command will not get through. If you have an optional RF remote, this sensor
is not used. With an optional RF remote, you can place your Receiver inside a cabinet or any non-metal enclosure and it will
receive the remote control commands up to 200 feet away.
4. GUIDE – Displays the onscreen Program Guide.
5. MENU – Brings up the Main Menu to access features, settings and services.
6. RECORD – This button lights orange when a recording is in progress.
7. SELECT – Selects the item highlighted.
8. RES (RESOLUTION) – The RES key switches the output resolution of the DIRECTV Receiver. Each time you press the key, it
cycles to the next available resolution: 480i, 480p, 720p, 1080i and 1080p (supported on some models). Note: The RESOLUTION
button on the front panel only changes the resolution. It does not change the screen format (crop, stretch, letterbox, pillarbox).
The FORMAT button on the remote control cycles through all of the screen formats and resolutions. See Appendix 5 for
details.
9. RESOLUTION INDICATORS – Lights indicate the current resolution setting. 480i is the old analog TV setting. 480p is Enhanced
Definition TV, which is less than HD. 720p is the first level of HDTV. 1080p is the highest level of HDTV provided by the Receiver.
To get the best out of HD, you should be using 720p or higher resolution for your HDTV.
10. DOOR / PANEL, ACCESS CARD – The access card slot, RESET button, and Receiver ID and model number are located behind
the door panel.
APPENDIX 3: RECEIVER FRONT AND BACK PANELS
Back Panel Examples
10
12
13
11
GENIE™ HD DVR (HR44)
9 10
11 12
Your equipment may not look exactly like the model illustrated.
13
APPENDICES
DIRECTV® HD DVR (HR2x Series)
161
APPENDIX 3: RECEIVER FRONT AND BACK PANELS
1. SATELLITE IN 1 – Connect one line from your satellite dish here. A Single Wire Multi-Switch (SWM) connection, if applicable, is
made to this satellite in port.
2. SATELLITE IN 2 – Connect the second line from your satellite dish here.
DIRECTV HD DVR RECEIVER USER GUIDE
3. S-VIDEO OUT – A Standard-Definition video output.
162
4. RCA-Audio/Video Jacks – Standard-Definition output. You can use the entire row of RCA connectors (yellow, white and red) to
feed a VCR or DVD player/burner.
5. COMPONENT VIDEO OUT – Use this block to connect up component video cables (green, blue, red); use the white and red RCA
connectors below it for analog audio out. These connectors provide an HD picture, but do not support 1080p or 3D.
6. DIGITAL AUDIO OUT COAXIAL – Use this digital audio connection for sound.
7. DIGITAL AUDIO OUT OPTICAL – Use this digital audio connection for sound.
8. HDMI – Use this combination digital video and audio connector for the best picture quality. This is the recommended
connector for HD TV.
9. ETHERNET – Please refer to Appendix 4 for information on networking options on your HD DVR before connecting anything to
the Ethernet port.
10. USB – For future use. USB 2.0 Host (FRONT/REAR EACH 5V = 500mA)
11. SATA – Use this connector to add an external hard drive to your Receiver.
12. PHONE JACK – Connect your phone line here to enable Pay Per View purchasing and Caller ID (if your phone service package
includes it).
13. POWER – Your Receiver must be plugged in at all times to function properly.
14. IR RECEIVE – Connect an IR (infrared) extender or repeater here when your Receiver is in a cabinet or otherwise not “visible”
to your remote control.
APPENDIX 4: GET CONNECTED
Connecting your HD DVR to the Internet means getting access to thousands of titles and shows across the entire DIRECTV library. To
connect your DIRECTV® HD DVR to your home network, you will need:
A DIRECTV HD DVR model HR20, HR34, HR44 or later, or DIRECTV Plus® DVR (model R22)
A broadband Internet connection, with a connection speed of 750 kbps or higher (DSL or cable).
A network router with an open Ethernet port, and/or wireless capability.
Connection instructions vary based on the type of DIRECTV service you have. Please see the appropriate sections that follow.
If you have Whole-Home service:
Professionally Installed DIRECTV CINEMA® Connection Kit (CCK): Schedule a professional installation appointment at
directv.com/getconnected.
Wireless Self-Installed DIRECTV CCK: If you already connect to the Internet via WiFi, you can order the wireless CCK at
directv.com or by calling 1.800.531.5000 and connect it yourself with the instructions provided with the equipment.*
If you do not have Whole-Home service:
Wired: The fastest, most reliable connection is a wired configuration. Requires running an Ethernet cable from a network
router to your DIRECTV HD DVR.
Wireless: This is the easiest method if you already connect to the Internet via WiFi. However, a wireless connection may be
slower and less reliable than wired. You can order the DIRECTV Wireless CCK from directv.com, or at 1.800.531.5000.
NOTE: *If you have the DIRECTV Genie HR44 Receiver, the DIRECTV CINEMA Connection Kit is not required to connect to the
Internet. Please see page 165 later in this Appendix for special instructions for connecting your Genie HR44 HD DVR Receiver
to the Internet.
For the most current information on connecting your Receiver to the Internet, visit directv.com/getconnected.
APPENDICES
For information for accounts without Whole-Home service, please see the instructions on the pages that follow.
163
APPENDIX 4: GET CONNECTED
ACCOUNTS WITHOUT WHOLE-HOME SERVICE
For a Wired Connection
DIRECTV HD DVR RECEIVER USER GUIDE
Step 1 - Connect your DIRECTV HD DVR to your router:
164
Connect one end of your Ethernet cable to the Ethernet port on the
back of your router.
Connect the other end of the Ethernet cable to the Ethernet port on
the back of your DIRECTV® HD DVR.
Step 2 - Verify that you are connected:
Direct Connection
Ethernet Cable
Router
Ethernet cable
connects to an
unused p
 ort on
the router
Figure A
Press MENU on your DIRECTV Remote
Select Settings & Help
Select Settings
Select Network Setup
Choose Connect Now (or Test Connection if you have connected
previously)
Select Continue after successfully connecting to DIRECTV via the
Internet (See Figure A).
Select Done to complete the setup process (See Figure B).
If your DIRECTV HD DVR does not immediately recognize the network
connection, you will get the option to choose the connection method.
Choose Wired. Follow the onscreen instructions.
Figure B
DVR Receiver
Ethernet
cable plugs
into Receiver
APPENDIX 4: GET CONNECTED
For a Wireless Connection
Create a wireless connection between your wireless router and your
DIRECTV HD DVR. As with a wired Internet connection, you’ll have access
to thousands of free and premium On Demand titles, TV Apps, Pandora and
other features and content available only with an Internet connection.
For HR44 HD DVR & Later Receiver Models
The DIRECTV® Genie™ HR44 HD DVR has a built-in wireless transceiver,
which will pair with your existing wireless router to connect to your home
broadband WiFi service. It eliminates the need for the external DIRECTV
CINEMA® Connection Kit (CCK). However, if you do have a CCK already
configured from a previous DIRECTV Receiver, the Genie HR44 will
automatically detect your network settings and connect to the Internet.
In addition to the Network Requirements outlined earlier in this Appendix,
you will need a wireless router set up and initialized for your home Internet
service before you start the Internet connection sequence for your Genie
HR44 HD DVR.
Get connected with the following steps:
Step 1 - Be sure that your TV and DIRECTV Genie HR44 Receiver are on.
Receiver, or the Universal Remote, press MENU.
Step 3 - Select Settings & Help, then Settings, then Network Setup.
APPENDICES
Step 2 - Using the DIRECTV Genie Remote that came with your HR44
165
APPENDIX 4: GET CONNECTED
Step 4 - Select Connect Now, then Continue; the Setup:
Wireless Connection screen will display.
Step 5 - If supported by your WiFi router, choose Push Button
DIRECTV HD DVR RECEIVER USER GUIDE
Setup (also known as WPS) and the connection will complete;
otherwise go to Step 5a below for Manual Setup.
166
Step 5a - Manual Setup Option
From the Setup: Wireless Connection screen, select Manual
Setup. Your HR44 will detect wireless networks within range
and list them on the screen. (This can take a few minutes.)
Select the target network that displays in the list.
Use the RIGHT ARROW button and select Continue.
Input your wireless router’s password.
Use the RIGHT ARROW button and select Continue.
The wireless connection between your wireless router and
your DIRECTV® HR44 HD DVR should now be active.
Select Done to complete the manual setup process.
NOTE: If you experience difficulty connecting to the Internet, or
need more information, visit www.directv.com/getconnected.
APPENDIX 4: GET CONNECTED
For HR34 HD DVR & Earlier Receiver Models
In addition to the Network Requirements previously outlined, you
will need:
A wireless adapter that uses an Ethernet port to connect to
a media device, preferably the Wireless DIRECTV CINEMA
Connection Kit – (CCK-W).
Ethernet Cable
Wireless Adapter
DVR Receiver
A wireless router set up and initialized for your home Internet
service before you start the Internet connection sequence for
your HR34 HD DVR or earlier Receiver model.
Step 1 - Connect your DIRECTV HR34 HD DVR (or earlier) to the
wireless adapter:
Connect one end of the Ethernet cable to the back of the
wireless adapter and connect the other end of the cable to the
back of your HD DVR.
If using the DIRECTV CCK-W, follow connection instructions in
the device user manual (or go to directv.com/getconnected) to
determine proper connection.
Ethernet cable p
 lugs
into your HD DVR
APPENDICES
Plug your wireless adapter in to an electrical outlet.
Ethernet cable
connects to the
Ethernet port of the
wireless adapter.
167
APPENDIX 4: GET CONNECTED
Step 2 - Ensure the wireless adapter is recognized by your home
network:
DIRECTV HD DVR RECEIVER USER GUIDE
Once your router detects the wireless adapter, it will prompt
you to configure the two devices. Select Set Up Now.
168
Highlight your wireless network and press SELECT to display
a blue dot next to your network. Then select Continue.
Follow the onscreen instructions to complete the set-up
process of the wireless adapter.
Figure A
Step 3 - Verify that you are connected:
Press the MENU button on your DIRECTV Remote.
Select Settings & Help, then Settings, then Network Setup.
Figure B
Choose Connect Now (or Test Connection, if you have
connected previously).
Select Continue after successfully connecting to DIRECTV via
the Internet (See Figure A).
Select Done to finish the setup process (See Figure B).
If your DIRECTV HD DVR does not immediately recognize the
network connection, you will have the option to choose the
connection method. Choose Wireless (See Figure C) and follow the
onscreen instructions.
Figure C
APPENDIX 5: ABOUT HIGH-DEFINITION
SCREEN FORMAT & RESOLUTION
In addition to resolution and interlacing, a television picture is also defined by its aspect ratio—aspect ratio equals the ratio of the
screen’s width to its height.
Analog TV (i.e., non-digital, conventional TV):
Aspect ratio = 4 units wide by 3 units high (4:3).
SDTV & EDTV = 4:3 or 16:9.
HDTV = 16:9 (nearly twice as wide as it is tall.)
HDTV’s aspect ratio is approximately the shape of theatrical movie screens, which makes HD an ideal format for viewing
movies on TV.
To optimize the display of programs on your television:
Press INFO, then ARROW Right to Audio/Video and select Change Resolution & Format.
Press SELECT until you see the settings you want.
OR, using the RES (Resolution) key on the front panel of the DIRECTV HD DVR (HR25, HR34, HR44 and above) to change the
resolution, but not the screen format, press RES and cycle through the options until you see the indicator light illuminate on
the front of the Receiver for the resolution you want.
APPENDICES
NOTE: In Native mode, the Receiver automatically adjusts the resolution to match individual TV programs as they are tuned. To
confirm your Receiver’s Native setting, press MENU, select Settings & Help, then select Settings, then Display, then Video. Press
SELECT on the Native field to toggle this setting On or Off.
169
APPENDIX 5: ABOUT HIGH-DEFINITION
FORMAT Key on the Universal Remote
DIRECTV HD DVR RECEIVER USER GUIDE
Alternately, if you are using a DIRECTV Universal Remote (RC6x series), you can use the FORMAT key on your remote to cycle the
resolutions settings supported by your TV, as well as the screen formats in conjunction with each individual resolution. Available
screen formats such as crop, stretch or letter/pillar box, are based on the TV Ratio setting. With each press, an onscreen message
will indicate the current resolution/format setting is.
170
If Native is turned on, the FORMAT key cycles through the following formats for the current program’s native resolution:
Stretch
Letter
Crop
The FORMAT key allows you to easily cycle all resolution and format settings with a single key until the picture displays the way
you like it.
NOTE: If pressing this key causes a loss of video and audio, continue pressing it until the picture returns. (Wait a second between
presses to allow the Receiver to change the resolution.) This can happen if your settings include a resolution that your TV
doesn’t support.
To correct this: Press MENU, select Settings & Help, Settings, HDTV and then TV Resolutions. Mark or unmark the TV
Resolutions to display the resolutions supported by your television.
APPENDIX 5: ABOUT HIGH-DEFINITION
SUPPORTED RESOLUTIONS
The following table shows the resolutions that can be output from each type of connection:
Output Connection
Available Resolutions
HDMI
1080i, 1080p, 720p, 480p
Component Video (YPbPr)
1080i, 720p, 480i, 480p
S-Video
480i
Video (RCA Type/Yellow)
480i
NOTE: 720p, 1080i and 1080p are HD formats: 480i and 480p are not. S-Video and RCA outputs display all resolutions as 480i.
APPENDICES
171
APPENDIX 5: ABOUT HIGH-DEFINITION
WIDE-SCREEN VS. STANDARD FORMATS
4:3 TVs Showing 16:9 Programing
DIRECTV HD DVR RECEIVER USER GUIDE
A standard 4:3 TV is too narrow to a wide screen program. To correct this, choose:
172
Letterbox: This format, shrinks the 16.9 image until the entire width of the program fits on your TV. Since the aspect ratio of the
program is maintained, the image is no longer tall enough to fill your screen, so gray or black bars are seen at the top and bottom of
the screen. To change the bar color, press MENU, select Settings & Help, Settings, and then Video. Arrow right and down to the Bar
Color field, then scroll through the color options to select your desired bar color. See your TV’s owner’s manual for information on
the best color for your set.
Stretch: In the Stretch setting, instead of adding bars to the top and bottom, the 16:9 program image is stretched vertically until it’s
tall enough to fill the screen. Your entire screen will be full, but the program images are stretched to compensate.
Crop: This format crops (cuts off) the left and right portions of the 16:9 frame so it fits the 4:3 screen.
If your display is a 4:3 format TV or monitor, your format options include these:
For 16:9 program signals:
Letterbox
Stretch
Crop
APPENDIX 5: ABOUT HIGH-DEFINITION
16:9 TVs Showing 4:3 Programs
For a wide screen 16:9 TV showing a standard 4:3 TV program, the program is too tall to fit the screen. Your choices here include:
Pillar Box: Here the 4:3 image is shrunk until the entire height of the program fits on your TV. Since the aspect ratio is maintained,
the image is no longer wide enough to fill the screen, so gray or black bars are seen at the left and right edges. To change the bar
color, press MENU, select Settings & Help, Settings, and then Video. Select the desired bar color option. See your TV’s owner’s
manual for information on the best color for your set.
Stretch: In this setting, instead of adding bars to the sides, the 4:3 program image is stretched horizontally until it’s wide enough to
fill the screen. Your entire screen will be full, but the images are a little stretched to compensate.
Crop: This format crops (cuts off) the top and bottom of a 4:3 frame, keeping the 4:3 ratio intact.
If your display is a 16:9 format TV or monitor, your format options include these:
Pillar Box
Stretch
Crop
APPENDICES
For 4:3 program signals:
173
INDEX
DIRECTV HD DVR RECEIVER USER GUIDE
174
Access Card - 7, 8, 84, 92, 110, 112, 148,
160
Adult Channels - 83, 96
Advance - 14, 78, 183, 184
Advanced Whole-Home HD DVR - 130
Album - 65
Apps - 4, 31, 45, 61, 62, 63, 64, 72, 73, 80,
81, 82, 103, 149, 165
Artist - 65
Aspect Ratio - 86, 169, 172, 173
Audio Connections - 103, 157
Audio Options - 84, 88
Audio Sync - 118
Autorecord - 44, 57, 178
Auxiliary Equipment - 15, 150, 152
Back Panel - 161, 162
Batteries - 7, 16, 115, 116, 117, 159
Cables - 7, 74, 103, 107, 112, 113, 114,
118, 119, 123, 127, 131, 135, 150, 151,
156, 157, 162, 163, 164
Caller ID - 31, 64, 67, 103, 123, 162
Call Log - 67
Cast & Crew - 20
Channel Banner - 26, 27, 28, 29, 85
Clients - 3, 12, 74, 76, 78, 79, 104, 106
Clock - 87, 106
Closed Captioning - 26, 87
Component Video Out - 162
Component Video Output - 151
Connections - 48, 112, 113, 114, 122,
149, 150, 152 - 158, 163
Customer Care - 131, 136
3D - 22, 151, 153, 154, 162
3D Channels - 22
Date & Time - 24, 62
Defaults - 59, 60, 92, 106
Deleting - 51, 57
Digital Audio - 107, 152, 157, 162
DIRECTV Active Channel - 31, 64, 103,
183
DIRECTV CINEMA - 126, 163, 179
DIRECTV Customer Care - 136
DIRECTV® DoublePlay™ - 70, 74
DIRECTV Everywhere™ - 62
DIRECTV Mode - 115, 117
DIRECTV Protection Plan - 103, 133
DIRECTV® Ready TVs - 79, 102, 106
DIRECTV SUNDAY TICKET - 82
DIRECTV™ Mobile Apps - 80, 81, 82
DIRECTV™ Voice Search - 45, 82
DIRECTV® Whole-Home DVR Service 74, 75, 77, 91
Disk Space Bar - 55
Display - 21, 84, 106
Dolby Digital - 88, 103
Download - 22, 35, 38, 57, 118, 137
DVD burner - 158
DVR control buttons - 14, 17, 52, 78
Episodes - 36, 50, 53, 56, 60, 126, 178,
179
Erase - 38, 92
Error Message - 111, 124
Ethernet - 74, 162, 163, 164
Exit - 52, 68, 105, 183, 184
Extras - 30, 31, 62, 64, 65, 123
FAQs - 99, 113, 114, 115, 116, 117, 118,
119, 120, 121, 122, 123, 124, 125, 126,
127
Far in Advance - 43
Favorite Channels - 21, 24, 26, 27, 31,
98, 106
FCC Customer Information - 134, 135,
136
Filtering the Guide - 23
Folders - 53, 55
Front Panel - 8, 114, 115, 116, 117, 119,
122, 159, 160, 169, 178
INDEX
GameSearch™ - 71
Genie Clients - 42, 102, 107
Genie HD DVR - 102, 106
Genie Minis - 42, 79, 102, 106
Genie Recommends - 41
Genie Remote Control - 10, 11, 16, 89,
117
Guide - 20, 22, 85, 120, 160, 183, 184
channel types - 20, 21, 22
customize - 21, 28
customizing - 24
filtering - 23
guided setup - 148
jump to a date & time - 24
HDMI - 107, 127, 151, 152, 153, 157, 158,
162, 171
Help - 12, 21, 24, 30, 31, 75, 76, 84, 93,
94, 98, 99, 106, 116, 119, 120, 164, 165,
168, 170, 172, 173
History - 30, 57, 59, 124
Home Page - 36
Icons - 57, 178, 179
Info - 20, 26, 29, 35, 49, 50, 53, 69, 77, 84,
85, 93, 94, 103, 183, 184
Just Added - 34
Keep - 37, 55
Keyword Search - 57
Language - 28, 85, 88, 95, 106
Live Buffer - 18
Live TV - 18, 48, 50, 52, 70, 71, 84, 98,
105, 124, 183
Local Channels - 21
Lock - 92
Mail - 26
Manual Recordings - 59
Mark & Delete - 54
Media Server - 65, 105
Media Share - 65
Menu - 12, 30, 183, 184
Messages - 26, 31, 64, 111
Mini Clients - 3, 12
Mini Guide - 25
Mobile Apps - 61, 80, 81, 82
Model Number - 130, 134
Mode Switch - 12, 89, 115, 117, 148, 183
Movies - 23, 24, 34, 35, 36, 37, 38, 39, 54,
62, 95, 149, 169
Movies Ratings - 95
Music & Photos - 64, 65
Mute - 119, 183
My Playlist - 53, 55, 56, 75, 123, 125, 126
Network - 7, 65, 74, 82, 84, 104, 135, 136,
149, 163, 164, 165, 166, 168
New Movie Releases - 34
NFL SUNDAY TICKET - 72, 81
On Demand - 24, 30, 35, 58, 103
Onscreen Messages - 111
Ordering Programs - 39
Other Ratings - 95
Pandora - 64, 68
Parental Controls - 26, 31, 78, 92, 93, 94,
95, 96, 97, 178
adult channels - 96
channel blocks - 96
INDEX
Interactive Channels - 22
Internet Connection - 149
Internet radio - 68
In Theaters - 34, 38, 39
175
DIRECTV HD DVR RECEIVER USER GUIDE
INDEX
176
hours (viewing) - 97
passcode - 93, 94, 179
rating limits - 95
spending - 97
web videos - 96
Password - 92, 93, 166
Pay Per View - 34, 35, 36, 37, 38, 39, 40,
58, 59, 97, 126, 149, 162
Phone - 8, 35, 45, 62, 67, 74, 80, 81, 82,
84, 112, 123, 131, 136, 149
Phone Connection - 112, 149
Picture In Picture - 29, 102, 103
Playlist - 30, 37, 38, 39, 53, 54, 56, 57, 75,
76, 78, 91, 123, 125, 126, 183, 184
change order - 54
filter - 55
managing - 55
mark and delete - 54
open/close all - 55
options - 54
sharing options - 75, 76
sort - 54
Power - 3, 7, 12, 107, 110, 116, 117, 122,
134, 150, 160, 162, 183, 184
Power Outage - 121
Power Saving - 91
Power Surge - 121
Press and Hold Buttons - 183
Previous Channels - 27
Product Information - 8, 148
Program Guide - 13, 20, 21, 22, 23, 24, 25,
27, 34, 39, 48, 50, 60, 61, 85, 96, 118, 120,
125, 131, 148, 160, 183
Program Info - 26
Progress Bar - 17, 18, 118
Protection Plan - 10, 101, 103, 107, 110
Purchases - 57, 59
Queue - 36, 37, 39, 57, 58, 179
QuickTune - 71
RC71 Remote - 10, 14
RCA Connectors - 155, 156, 162
Rear Panel - 6, 161, 162
Reauthorize Your Receiver - 109, 110
Recordings - 30, 36, 37, 39, 40, 48, 51, 53,
56, 57, 58, 59, 60, 61, 77, 78, 79, 82, 92, 96,
122, 124, 126
a series - 50
a single show - 48
changing a record option - 48, 50
defaults - 59
from a computer - 61
from a phone or tablet - 62
from Live TV - 50
from the guide - 50
history - 59
managing - 58, 59, 60
manually - 59
purchases - 59
remote - 62
stopping an in-progress - 49, 51
watching and deleting - 51, 52
Remote Control - 7, 10, 11, 12, 13, 14,
15, 16, 71, 78, 84, 89, 90, 115, 116, 120,
122, 148, 159, 160, 162, 179
advanced setups - 90
buttons - 10, 12, 14, 16, 17, 183
IR/RF setup - 89
modes - 12
problems - 115
program remote - 89
receiver mode - 90
Remote Recording - 61, 62
Repair - 131, 132
Reset - 87, 92, 110, 113, 117, 119, 121,
148
Resolution - 28, 84, 85, 86, 87, 114, 115,
119, 127, 160, 169, 170, 171
Resolution Indicator - 160
Restart - 92
RF Remote - 89
RVU - 105
Satellite - 3, 7, 48, 90, 112, 113, 118, 120,
134, 136, 148, 162
Satellite Data Acquisition - 118
INDEX
Voice Search - 45, 82
Tablet - 4, 47, 61, 62, 80, 82
Temporarily Unlock - 94
Terms & Conditions for Use of Software
- 137, 138 - 146
Tickmark - 14
To Do List - 50, 57, 78, 122, 126
Troubleshooting - 84, 110, 111, 112
TV Apps - 31, 72, 103
NFL.COM Fantasy Football TV App 72
ScoreGuide™ - 72
Social - 72
Weather - 72
What’s Hot - 72
TV Problems - 114, 117, 118, 119, 122
TV Ratings - 95
TV Shows - 34, 41, 42
Warranty - 8, 130, 131, 132, 133
Watching and Deleting Your Recorded
Shows - 51
Weather - 72
Web Videos - 83, 96
What’s Hot - 72
What’s On Now? - 34
Whole-Home DVR service - 74, 75, 76,
77
Wired Connection - 163, 164
You Might Like - 21
YouTube Search - 44
Universal Remote Control - 9, 10, 12,
115
Unlock - 94
Unsubscribed Channels - 21
VCR - 89, 114, 162, 183
Video - 84, 85, 96, 110, 114, 118, 122,
162, 170, 171
INDEX
Satellite Signal Strength - 90
Scheduler - 178
ScoreGuide™ - 72, 184
Search & Browse - 30
Serial Number - 8
Series - 35, 40, 41, 43, 49, 50, 51, 53, 55,
56, 57, 58, 60, 62, 123
Series Manager - 57, 58, 60, 124
Settings - 10, 11, 31, 59, 84, 85, 88, 89,
90, 91, 92, 106, 164, 165
Setup - 84
Showroom - 31, 68
Smart Search - 30, 43
Social - 72
Software - 22, 84, 111, 131, 137, 138,
139, 140, 142, 143, 144, 145
Song - 65
Sort - 24, 54
Sort Programs by Category - 54
Sound Effects - 88, 106
Spending Limits - 97
Sports - 4, 22, 33, 40, 54, 68, 71, 81
Surround Sound - 3, 12, 88, 89, 118, 119,
150, 152
S-Video - 127, 151, 155, 158, 171
System Info - 84, 120
System Messages - 26, 31, 64, 111
System Software Updates - 111
System Test - 84, 110, 112
177
ICON REFERENCE
Indicate that a show’s start or end time is earlier or later than is visible in the Guide program cell.
Arrow Icons
LEFT and RIGHT arrows on the remote offer special functionality.
Objects are scrollable above or below the visible window.
DIRECTV HD DVR RECEIVER USER GUIDE
UP and DOWN arrows on the Receiver front panel offer special functionality.
178
Indicates a program is set to record.
Indicates record has been set for all episodes of an ongoing program.
Indicates showing that was set by the user conflicts with another showing.
Indicates showing that was set by the user was canceled by the scheduler due to an unexpected conflict.
Shows Autorecord has been set for matching programs in a Search.
Other Icons
Indicates a recorded or live-stored video is fast forwarding at normal speed.
Indicated a recorded or live-stored video is rewinding at normal speed.
Indicates current video is paused.
This key plays current video when paused; it displays the control bar when already playing.
Indicates one or more new messages are in the Inbox.
Shows that Parental Control limits are currently “locked”.
Shows that limits are temporarily unlocked.
Shows that there are no current limits imposed.
Indicates a rating level or channel that is blocked via Parental Controls.
All Day Ticket indicates that the program is rented for 24 hours starting when you first view the program.
Screen hints indicating a special function, activated by pressing the related button on
the remote control.
Indicates program shown in letterbox format.
Denotes an error condition has occurred.
Appears when at least one rating or channel is allowed.
Other Icons
Appears when at least one rating or channel is blocked.
Used to create/enter passcodes in Parental Controls.
Indicates the scheduled PPV is set to purchase.
Program is currently downloading.
Indicates the program is/will be broadcast in High-Definition format.
Indicates program is ready to watch.
Indicates a Program is in the Queue.
All episodes of an ongoing programs are in the Queue.
Indicates a program is about to expire
Indicates that the programs comes from DIRECTV CINEMA.
Indicates a recorded program is not available for viewing.
179
DIRECTV HD DVR RECEIVER USER GUIDE
180
ACTIVATION OF PROGRAMMING SUBJECT TO CREDIT APPROVAL. CREDIT CARD REQUIRED (except in MA and
PA). Programming subject to change. DIRECTV services not available outside the U.S. DIRECTV programming is available
separately and independently of DIRECTV System hardware. A valid programming subscription is required to operate
DIRECTV System hardware. Activate your DIRECTV programming today at 1.800.531.5000. ©2013 DIRECTV. DIRECTV
and the Cyclone Design logo, DIRECTV Active, DIRECTV INTERACTIVE, DIRECTV PLUS, GENIE, HomePlug and the
DIRECTV Plus DVR and DIRECTV HD DVR logos are trademarks of DIRECTV. All other trademarks and service marks are
the property of their respective owners.
This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of
Rovi Corporation. Reverse engineering and disassembly are prohibited.
Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may
restrict viewing in high-definition and/or recording with certain consumer electronics equipment attached to the Receiver.
Please contact the manufacturer of such equipment for additional information.
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NONCOMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN
A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM
V1.5GENIEHR44HR34HR2X26NOV2013
MODE SWITCH
Changes remote to control other
equipment, for example a DVD Player.
DIRECTV & TV POWER ON
Turns your DIRECTV® Receiver and TV, together,
on or off.
TV INPUT
Changes the “source” - the piece of equipment
whose signal is displayed on your TV.
Turns on /off whichever equipment the MODE
switch is set to.
Activates channel number entries quickly.
ENTER
Tunes to previous channel viewed.
PREV
In live TV, changes channel up or down;
in a menu, such as the Guide, scrolls page
up and down.
CHAN/PAGE
Displays various options while viewing the Guide
or the Playlist.
YELLOW
In live TV, displays the Mini Guide; Function varies
on other screens - look for onscreen hints.
BLUE
Displays information about the program
you are watching or that is highlighted in
the Program Guide.
INFO
Moves the highlight (up, down, left, right)
within a menu.
ARROWS
Exits any menu and returns to last channel
viewed.
EXIT
Displays the Playlist.
LIST
Press once to record a live TV program or
the program highlighted in the Program Guide.
Press twice to record a series.
RECORD*
Press up to four times to fast forward
at increasing speeds.
FFWD*
Play current video; press and hold
for slow motion.
PLAY*
ADVANCE*
POWER
Cycles through screen formats (crop, stretch,
pillar box, letter box) and resolutions.
Jumps ahead 30 seconds. Hold down to jump
forward to the end.
STOP*
FORMAT
Stops Recorded Video
REPLAY*
Jumps back 6 seconds. Hold down to jump
back to the beginning.
REWIND*
Press up to four times to rewind
at increasing speed.
PAUSE*
ACTIVE
Pauses current video.
GUIDE
Displays the DIRECTV Active Channel
-local weather and more!
SELECT
Press once to see the Program Guide.
Press twice to see programs by category.
Selects any highlighted item.
BACK
Takes you back one menu screen.
MENU
Display a menu of settings
and services.
RED
In Guide, jumps 12 hours back; other
functions vary - look for hint onscreen.
GREEN
In Guide, jumps 12 hours forward; Function varies
on other screens - look for onscreens hints.
VOLUME
Raises or lowers volume.
MUTE
Toggles sound volume on/off.
NUMBERS & DASH
Tune to a channel directly;
also input numbers when needed
in onscreen menus.
Keys in orange text can be programmed to function with your VCR, DVD player or other stand alone equipment.
* These descriptions apply to DIRECTV HD DVRs. Other equipment may behave differently.
181
ON/OFF
Turns both DIRECTV® Receiver and TV ON
or OFF at the sema time. (Remote must
be programmed for TV. DVR Receiver still
records when off).
GUIDE
Press once for On-Screen Guide. Press
twice for programming grouped into
categories.
RECORD
RECORD program now playing or
highlighted in the On-Screen Guide.
Press twice to record the entire series.
RED CIRCLE BUTTON
Jump back 12 hours while viewing the
On-Screen Guide. Access ScoreGuide™
while viewing any sports channel.
VOL
Increase or decrease the VOLUME level.
MUTE
REPLAY
MUTE the sound.
REPLAY previous six seconds.Press and
hold to jump back to the beginning of a
recorded program
REWIND
REWIND at increasing speeds— press up
to four times. Press and hold to jump to
previous tick mark. Jump back 12 hours
while viewing the On-Screen Guide..
PLAY/PAUSE
PLAY current program. Press once while
program is playing to PAUSE. Press
and hold while program is playing for
slow motion.
DASH
Press for Guide Options while viewing
On-Screen Guide. Press twice to delete
recorded shows from your playlist.
Press to display last 6 digits of Receiver
ID, Satellite signal type (SWiM or
Multiswitch) and internet status.
V1.5GENIEHR2X26NOV2013
MENU
Display the MENU.
LIST
Display the LIST of your recorded
programs.
to move up within a menu.
to move down within a menu.
to move right within a menu.
to move left within a menu.
to go back within menus.
ARROWS
Press
Press
Press
Press
Press
EXIT
EXIT the menu and return to previous
channel viewed. Stop playback while
viewing recorded content.
SELECT
SELECT item highlighted on-screen.
INFO
Display INFORMATION about the program
now playing or highlighted in the
On-Screen Guide.
CH
PREV
Change TV CHANNELS.
Scroll a full page while viewing the
On-Screen Guide.
ADVANCE
Return to PREVIOUS channel viewed.
FAST-FORWARD
ADVANCE 30 seconds.
Press and hold to jump ahead to the end
of a recorded program.
ENTER
FAST-FORWARD at increasing speeds—
press up to four times. Press and hold to
jump to next tick mark. Jump ahead 12
hours while viewing the On-Screen Guide.
Press for Mini Guide while viewing your
program and dismissed with EXIT.
ENTER also replaces TV INPUT button:
To cycle through the equipment
connected to your TV, press and hold for
three seconds until LED light at top turns
green. Then scroll through inputs by
pressing ENTER again.

---

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