Hytera Communications VM550D Body Worn Camera User Manual
Hytera Communications Corporation Limited Body Worn Camera Users Manual
User manual

               Body Worn Camera
  USER MANUAL
1 
Preface 
Welcome  to  the  world  of  Hytera  and  thank  you  for  purchasing  this  product.  To  derive  optimum 
performance from the product, please carefully read this manual before use.   
This manual is applicable to the following product: 
VM550D Body Worn Camera 

2 
Icon Conventions 
The following icons are available through this manual: 
: Indicates references that can further describe the related topics.   
: Indicates situations that could cause data loss or equipment damage.     
: Indicates situations that could cause minor personal injury.   
Copyright Information 
Hytera  is  the  trademark  or  registered  trademark  of  Hytera  Communications  Corporation  Limited  (the 
Company) in PRC and/or other countries or areas. The Company retains the ownership of its trademarks 
and product names. All other trademarks and/or product names that may be used in this manual are 
properties of their respective owners.   
The  product  described  in  this  manual  may  include  the  Company's  computer  programs  stored  in 
memory or other media. Laws in PRC and/or other countries or areas protect the exclusive rights of the 
Company with respect to its computer programs. The purchase of this product shall not be deemed to 
grant, either directly or by implication, any rights to the purchaser regarding the Company's computer 
programs. The Company's computer programs may not be copied, modified, distributed, decompiled, or 
reverse-engineered in any manner without the prior written consent of the Company. 
Disclaimer 
The Company endeavors to achieve the accuracy and completeness of this manual, but no warranty of 
accuracy or  reliability is given. All the specifications and designs are subject to change without notice 
due  to  continuous  technological  development.  No  part  of  this  manual  may  be  copied,  modified, 
translated, or distributed in any manner without the prior written consent of the Company.   
We  do  not  guarantee,  for  any  particular  purpose,  the  accuracy,  validity,  timeliness,  legitimacy  or 
completeness of the third-party products and contents involved in this manual.   
If  you  have  any  suggestions  or  would  like  to  receive  more  information,  please  visit  our  website 
at: http://www.hytera.com.  
EU Regulatory Conformance 
As certified by the qualified laboratory, the product is in compliance with the essential requirements and 
other relevant provisions of the following directives: 
3 
 2006/66/EC 
 2011/65/EU 
 2012/19/EU 
 2014/53/EU 
Please note that the above information is applicable to EU countries only.   
FCC Statement 
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against 
harmful interference in a residential installation. This equipment generates uses and can radiate radio 
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful 
interference to radio communications. However, there is no guarantee that interference will not occur in 
a particular installation. If this equipment does cause harmful interference to radio or television 
reception, which can be determined by turning the equipment off and on, the user is encouraged to try 
to correct the interference by one or more of the following measures: 
 Reorient or relocate the receiving antenna.   
 Increase the separation between the equipment and receiver.   
 Connect the equipment into an outlet on a circuit different from that to which the receiver is 
connected. 
 Consult the dealer or an experienced radio/TV technician for help. 
Labelling requirements 
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 
(1) This device may not cause harmful interference, and (2) this device must accept any interference 
received, including interference that may cause undesired operation. 
Information to User 
Any Changes or modifications not expressly approved by the party responsible for compliance could 
void the user's authority to operate the equipment. 
Specific Absorption Rate (SAR) information 
4 
This product meets the government's requirements for exposure to radio waves. The guidelines are 
based on standards that were developed by independent scientific organizations through periodic and 
thorough evaluation of scientific studies. The standards include a substantial safety margin designed to 
assure the safety of all persons regardless of age or health. 
Body-worn Operation 
This device was tested for typical body-worn operations. To comply with RF exposure requirements, a 
minimum separation distance of 5mm for body worn must be maintained between the user’s body, 
including the antenna. Third-party belt-clips, holsters, and similar accessories used by this device should 
not contain any metallic components. Body-worn accessories that do not meet these requirements may 
not comply with RF exposure requirements and should be avoided. Use only the supplied or an 
approved antenna. 
IC Statement 
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following 
two conditions: 
(1) This device may not cause interference; and
(2) This  device  must  accept  any  interference,  including  interference  that  may  cause  undesired
operation of the device. 
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts 
de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire 
de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si 
le brouillage est susceptible d'en compromettre le fonctionnement. 
IC SAR Warning 
The information listed above provides the user with information needed to make him or her aware of a 
RF exposure, and what to do to assure that this radio operates within the RSS exposure limits of this 
radio.  
The device complies with RF specifications when the device used at 5mm from your body. Third-party 
belt-clips, holsters, and  similar accessories used by this device should not contain  any metallic 
components. Body-worn accessories that do not meet these requirements may not comply with RF 
exposure requirements and should be avoided.  
5 
RED Statement 
1. Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to 
the instructions. 
2. The product shall only be connected to a USB interface of version USB2.0. 
3. Adapter shall be installed near the equipment and shall be easily accessible. 
4. The operating temperature of the EUT can't exceed 55°C and shouldn't be lower than 0°C. 
5. The plug considered as disconnect device of adapter. 
6. The device complies with RF specifications when the device used at 5 mm form your body. 
Hereby, Hytera Communications Corporation Limited declares that this product is in compliance with 
essential requirements and other relevant provisions of Directive 2014/53/EU. This product is allowed to 
be used in all EU member states.   

6 
1. Packing List 
Please  unpack  carefully  and  check  that all  items  listed  below  are  received.  If  any  item  is  missing  or 
damaged, please contact your dealer.   
No.
Name
Qty.
1 
Body Worn Camera
1 
2 
Battery
1 
3 
Belt Clip
1 
4 
USB Cable
1 
5 
Power Adapter
1 
6 
Charger 
1 
7 
User Manual
1 
Pictures listed in this manual are for reference only. 

7 
2. Product Overview 
2.1 Product Layout 
No.
Name
No.
Name
1 
Push-to-Talk (PTT) Key
10 
Infrared (IR) LED
2 
Video Recording Key
11 
Camera Flash
3 
Photo Taking Key
12 
Battery Latch
4 
Speaker 
13 
Accessory Connector (4-pin)
5 
Light Sensor
14 
USB Connector 
6 
Camera
15 
Emergency Key
7 
LED Indicator
16 
Power On/Off Key
8 
Audio/Video Recording Microphone
17 
LCD Display
9  Speaking Microphone 18 
Keys (Menu/Back Key, Left key, 
Play/Pause/Confirm Key, Right Key)

8 
2.2 LCD Icons 
Icon
Description
WLAN is enabled with no connection established.   
WLAN is enabled and established with network connection (full 
signal); the grids indicate the signal strength, the more, the stronger.   
WLAN hotspot is enabled.   
BT Feature is enabled. 
BT connection is established. 
The remaining capacity of the TF card is less than 2 GB. 
The TF card is full. 
Earpiece is connected. 
The product is being charged.   
 
  : Low battery.   
 
  : Full battery.   
Displays the current time.   
Video Recording mode.   
Photo taking mode.   
Audio recording mode.   
Pre- or post-event recording mode.   
Tagged Video.   
The video is damaged.   
The photo is damaged.   
The audio is damaged.   

9 
2.3 LED Indicators 
Status
Description
Glows red 
 
The product is transmitting voice or emergency alarm. 
 The product is being charged.  
 The TF card is full.  
 
The product is being turned off. 
Glows green 
 
The product is receiving voice or emergency alarm. 
 The product is fully charged.   
 
The product is being turned on
.   
Glows orange
Call hang time. You can press and hold the PTT key to speak. 
Flashes orange rapidly 
 
No voice transmission in emergency mode. 
 
The remaining capacity of the TF card is less than 2 GB. 
Flashes red slowly 
 
Flashes once every second: The product is recording a video. 
 Flashes once every five seconds: The battery runs low. Please 
recharge or replace the battery in time. 
Flashes orange slowly
The product is recording an audio. 
Flashes red and blue in turn
The product is pairing with other BT devices. 
Flashes blue rapidly
BT connection is established. 
2.4 Specifications 
Body Worn Camera
Dimensions (H×W×D)
26 mm×55 mm×85.5 mm
Weight (with battery)
144 g 
Camera
Fixed angle, glass, diagonal 139
°
, horizontal 116
°
, vertical 60
°
.   
Focus Range
0.1 m to infinity

10 
Main Battery Life (continuous 
video recording) 
 
≥8h (480P 30 FPS) 
 ≥7h (720P 30 FPS) 
 ≥6h (1080P 30 FPS) 
 
≥9h (audio recording)
Standby Battery Life 
3 min. to 5 min. 
Standby Time 
>200 h 
Main Battery Capacity
2,500 mAh 
Main Battery Charging Time
≤4 h 
Standby Battery Capacity
70 mAh 
RTC Hold Time
24×7 h (without main battery)
Display Size
2.0 inch 
Display Resolution
320 (RGB) × 240 
Screen Type
TFT-LCD 262K color display
TF Card Storage 
 
Standard: 16 GB
 
Optional: 32 GB/64 GB/128 GB
Video Format
MP4 
Video Encoding Format
H.264 
Video Resolution
480P (30 FPS), 720P (30/60 FPS), 1080P (30/60 FPS) 
TF Card Recording Time 
Take the standard 16 GB storage as example. 
 >16.5 h (480P 30 FPS) 
 >11 h (720P 30 FPS) 
 
>5.5 h (1080P 30 FPS) 
Audio Format
AAC (Advanced Audio Coding) 
Photo Format
JPG 
Photo Resolution
  
4608×3456 (16-megapixel)

11 
 
3072×1728 (5-megapixel)
 
2304×1296 (3-megapixel)
Pre-record Time
10s/20s 
Post-record Time
10s/20s/30s 
Speaker Power
1 W 
Microphone 
Electret microphone ×2, Omni-directional: –44 dB
Wi-Fi
802.ll b/g/n (supporting AP mode and STA mode)
BT
BT4.0 (supporting voice and BLE)
Connector
Micro USB port, 4-pin connector
Sensor 
Accelerometer, Light Sensor, CMOS Image Sensor (4-megapixel) 
Infrared (IR) LED 
OSRAM RED x 8 
Night Vision Range 
(without lighting) 
≥ 5 m 
Camera Flash
1 W x 2 
IP Class
MIL-STD-810G, IP67
Drop Resistance
2 m(with belt clip) 
ESD 
 
±6 kV (contact discharge)
 
±12 kV (air discharge)
Operating Temperature
0
˚
C to +60
˚
C
Storage Temperature
–40
˚
C to +85
˚
C
Compatible System
Windows XP/Windows 7/Windows 8/Windows 10 
Power Adapter
Input
AC 110 – 240 V, 50 – 60 Hz
Output
DC 5 V, 1 A 

12 
3. Before Use 
3.1 Attaching the Battery 
 
Use only the Hytera standard or optional battery. Polarity reverse or use of other batteries 
may result in explosion and fire hazards.   
 The battery is applicable to a temperature range of 0˚C to +55˚C.   
Attach the battery according to the steps shown in the following figure. 
To remove the battery, turn off the product and reverse the attaching steps. During step 4, pull up the 
black handle on the battery to remove it.   

13 
3.2 Attaching the Belt Clip 
Attach the belt clip according to the steps shown in the left figure. To remove the belt clip, do  as the 
steps shown in the right figure.   

15 
3.3.2 Charging through the Charger 
Through  the  charger,  you  can  charge  the product  attached  with  battery  and  a  single  battery 
simultaneously. 
The LED indicator on  the product tells  its charging status,  see 2.3 LED Indicators for  details; the  LED 
indicator on the charger tells the charging status of the battery, as described in the following table.   
Status
Description
Flashes red and green in turn
Standby (no load) or charging failure. 
Glows red
The battery is being charged. 
Glows green
The battery is charged full. 
3.4 (Optional) Data Acquisition 
You can set the product into disk mode through the RVM Manager, and copy photos, audios and videos 
to your PC. For details on the operations, refer to the 
RVM Manager Operation Guide
 in the RVM Manager 
folder.   
The product allows data acquisition through two methods: acquiring through the USB cable or through 
the charger, as shown in the following figures.   

16 
17 
4. Basic Operations 
4.1 Turning On and Turning Off the Product 
Turning On the Product 
In power-off mode, press and hold the On/Off key for three seconds to turn on the product.  
Turning Off the Product 
In power-on mode, press and hold the On/Off key for three seconds to turn off the product.     
4.2 Setting the Product 
You can set the BT, WLAN, WLAN hotspot, language, screen, volume, silent mode, night vision, anti-flicker, 
and other features. To enter the basic settings screen, press and hold the Menu/Back key in the Live View 
mode.   
4.2.1 BT 
You can enable or  disable BT and  Device Match features,  or view the Device Name and MAC Address. 
Through the RVM Manager, you can also modify the Device Name of the product.   
1. Press the Left key or the Right key to select BT, and then press the Play/Pause/Confirm key. 
2. To enable or disable the BT feature, do as follows:   
a) Press the Play/Pause/Confirm key to enter BT On/Off screen. 
b) Press the Left key or the Right key to select ON or OFF, and then press the Play/Pause/Confirm 
key. 
3. To enable or disable the Device Match, do as follows:   
a) Press  the  Left key  or  the  Right key  to  select  Device  Match,  and  then  press  the 
Play/Pause/Confirm key. 
b) Press the Left key or the Right key to select ON or OFF, and then press the Play/Pause/Confirm 
key. 
4. (Optional) To view the Device Name, press the Left key or the Right key to select Device Name, and 
then press the Play/Pause/Confirm key.   
5. (Optional) To view the MAC address, press the Left key or the Right key to select MAC address, and 

18 
then press the Play/Pause/Confirm key.   
4.2.2 WLAN 
You can enable or disable WLAN, view the network list, select the device to be connected, and view the IP 
address. 
After  enabling  WLAN,  the  product  works  in  STA  (Station)  mode,  and  is  able  to  connect  to 
devices  of  AP  (Access  Point)  mode.  To  connect  to 
AP  mode  devices,  you  need  to  set  the  
product  through  the  RVM  Manager,  with  limited  access  of  five  devices.  The  default WLAN 
names for the devices are "WLAN_Device01" to "WLAN_Devices05", the default password is 
"12345678".   
1. Press the Left key or the Right key to select WLAN, and then press the Play/Pause/Confirm key.   
2. Press the Play/Pause/Confirm key to enter the WLAN screen.   
3. Press the Left key or the Right key to select ON or OFF, and then press the Play/Pause/Confirm key.   
4. (Optional) To view the network list, press the Left key or the Right key to select Network List, and 
then press the Play/Pause/Confirm key.   
5. (Optional) Press the Left key or the Right key to select the device to be connected, and then press 
the Play/Pause/Confirm key.   
6. (Optional) To view the IP address, press the Left key or the Right key to select IP address, and then 
press the Play/Pause/Confirm key.   
4.2.3 WLAN Hotspot 
You can enable or disable hotspot, view hotspot name, hotspot password, MAC address, and IP address. 
After  enabling  WLAN  hotspot,  the  product  works  in  AP  mode,  and  is  able  to  connect  to  
devices  of  STA  mode.  The  hotspot  name  (default  as  "VM500D")  and  password  (default  as 
"12345678") of the product can be modified through the RVM Manager.   
1. Press the Left key or the Right key to select WLAN Hotspot, and then press the Play/Pause/Confirm 
key. 
2. Press the Play/Pause/Confirm key to enter the Hotspot On/Off screen.   
19 
3. Press the Left key or the Right key to select ON or OFF, and then press the Play/Pause/Confirm key.   
4. (Optional) To view the Hotspot name, press the Left key or the Right key to select Name, and then 
press the Play/Pause/Confirm key.   
5. (Optional) To view the Hotspot password, press the Left key or the Right key to select Password, and 
then press the Play/Pause/Confirm key.   
6. (Optional) To view the MAC address, press the Left key or the Right key to select MAC Address, and 
then press the Play/Pause/Confirm key.   
7. (Optional) To view the IP address, press the Left key or the Right key to select IP Address, and then 
press the Play/Pause/Confirm key.   
4.2.4 Language 
You can set the language displayed on the interface.   
1. Press the Left key or the Right key to select Language, and then press the Play/Pause/Confirm key. 
2. Press  the  Left key  or  the  Right key  to  select  the  desired  language,  and  then  press  the 
Play/Pause/Confirm key.   
4.2.5 Screen 
4.2.5.1 Brightness 
To adjust the brightness, do as follows: 
1. Press the Left key or the Right key to select Screen, and then press the Play/Pause/Confirm key. 
2. Press the Left key or the Right key to select Brightness, and then press the Play/Pause/Confirm key. 
3. Press  the  Left key  or  the  Right  key  to  select  the  brightness  value,  and  then  press the 
Play/Pause/Confirm key.   
4.2.5.2 Screen Off 
To set the time for the screen saver, do as follows: 
1. Press the Left key or the Right key to select Screen, and then press the Play/Pause/Confirm key. 
2. Press the Left key or the Right key to select Screen Off, and then press the Play/Pause/Confirm key. 
3. Press the Left key  or  the  Right  key  to  select  10s, 20s, 30s or OFF,  and then  press the 
Play/Pause/Confirm key. 
20 
4.2.5.3 Auto-Brightness 
This feature allows the product to adjust the brightness automatically to fit lightning situation for better 
image and video view. To enable or disable the feature, do as follows: 
1. Press the Left key or the Right key to select Screen, and then press the Play/Pause/Confirm key. 
2. Press  the  Left  key  or  the  Right  key  to  select  Auto-Brightness,  and  then  press  the 
Play/Pause/Confirm key.   
3. Press the Left key or the Right key to select ON or OFF, and then press the Play/Pause/Confirm key. 
4.2.5.4 Sleep Mode 
This feature allows the product to enter sleep mode for saving battery power, if no operation is made within 
predefined time. To set the sleep mode, do as follows: 
1. Press the Left key or the Right key to select Screen, and then press the Play/Pause/Confirm key. 
2. Press the Left key or the Right key to select Sleep Mode, and then press the Play/Pause/Confirm 
key. 
3. Press the Left  key  or the Right  key  to  select  5  min,  10  min,  20  min or OFF,  and then  press the 
Play/Pause/Confirm key. 
4.2.6 Volume 
You can adjust the volume for the key tone, alert tone, video playback and audio playback.   
To adjust the volume, do as follows: 
1. Press the Left key or the Right key to select Volume, and then press the Play/Pause/Confirm key. 
2. Press the Left key  or the Right key  to  select  High,  Medium,  Low  or Silent,  and then  press the 
Play/Pause/Confirm key. 
4.2.7 Silent Mode 
With this  feature  enabled, the  product  gives no alert  tones, the indicator will  not  light  up,  and the 
display brightness is at the lowest level.   
To enable or disable the Silent Mode , do as follows: 
1. Press the Left key or the Right key to select Silent Mode, and then press the Play/Pause/Confirm 
key. 
21 
2. Press the Left key or the Right key to select ON or OFF, and then press the Play/Pause/Confirm key. 
4.2.8 Night Vision 
With this feature enabled, the IR LED will light up when the product is recording video in the dark. To 
enable or disable this feature, do as follows: 
1. Press the Left key or the Right key to select Night Vision, and then press the Play/Pause/Confirm 
key. 
2. Press the Left key or the Right key to select ON or OFF, and then press the Play/Pause/Confirm key. 
4.2.9 Anti-Flicker 
When the product is used under indoor fluorescent lamp, its LCD screen may have flickers during video 
recording  or  take  photos  with  stripes  because  of  the  frequency disparity between  the  light  sensor 
exposure  and  the  local  AC  power.  To  fix  the  flickers,  set  the  frequency of  the  light  sensor exposure 
consistent with that of the local AC power (default as "50 Hz").   
1. Press the Left key or the Right key to select Anti-Flicker, and then press the Play/Pause/Confirm 
key. 
2. Press the Left key or the Right key to select 50 Hz or 60 Hz, and then press the Play/Pause/Confirm 
key. 
4.2.10 About 
You can view the Model Name, Device ID, SN, A12 Version, Csr Version, and other information.   
To view the related information, do as follows: 
1. Press the Left key or the Right key to select About, and then press the Play/Pause/Confirm key. 
2. Press the Left key or the Right key to view the details.   
4.3 Waking Up the Product from the Sleep Mode 
To wake up the product from sleep mode, press the Power On/Off key. 
4.4 Turning the Screen On or Off 
To turn the screen on, press any key except the PTT key; to turn the screen off, press the Power On/Off 
key.   

22 
4.5 One-touch Activation and Recording/Photo Taking 
In power-off mode, press and hold the Video Recording key/Photo Taking key to turn on the product 
and record video or take photo; press the Video Recording key again to exit video recording.   
4.6 Recording Videos 
In power-on mode, Live View mode or sleep mode, press the Video Recording key to record video; press 
the key again to exit video recording.   
 
The product supports loop recording. In loop mode, when the TF card is full and a new 
video is being recorded, the product automatically deletes the oldest video by date. You 
can program this feature through the RVM Manager.   
 If  the  post-event  recording  feature  is  enabled,  the  product  automatically  enters 
post-event recording mode after the recording is deactivated.   
4.7 Pre- and Post-event Recording 
The product is capable of pre- and post-event recording to ensure all interactions during an incident are 
captured. Pre-event recording allows officers to capture a period time of footage prior to an event that 
led them to press the record button, while post-event recording can add a period time of footage after 
the recording is deactivated.   
You can program the pre- and post-event recording features through the RVM Manager.   
Pre-event Recording 
In power-on mode, press and hold the Video Recording key to enter pre-event recording; press and hold 
the key again to exit.  
In pre-event recording mode, the product loops to record video every 10 or 20 seconds according to the 
pre-recording time.   
Post-event Recording 
During video recording, press the Video Recording key to enter post-event recording.   
In post-event recording mode, the product records video for another 10, 20 or 30 seconds according to 
the post-recording time.   
23 
To exit post-recording mode, do one of the followings:   
 Press the Video Recording key to start normal video recording again; press the Video Recording key 
again to exit recording.   
 Press  the  Emergency key  or  the  Menu/Back key  to  start  recording videos  and  tag  the videos  as 
critical evidence; press the Video Recording key to exit recording.   
 The product automatically exits recording after the post-recording time ends.   
4.8 Recording Audios 
In power-on mode, Live View mode or sleep mode, press the Emergency key to record audio; press the 
key again to exit audio recording. 
4.9 Taking Photos 
In power-on mode, Live View mode or sleep mode, press the Photo Taking key to take photo.   
4.10 Recording Tagging 
 During video or audio recording, press the Menu/Back key to tag critical events; press the key again 
to untag.   
 In power-on mode, press the Emergency key to start recording videos and tag the videos as critical 
evidence; press and hold the Emergency key or press the Video Recording key to exit recording.  
4.11 Taking Photos during Video Recording 
During video recording, press the Photo Taking key to take photos.   
4.12 Playing Back Audio or Video Recordings 
The video playback is similar to the audio playback. The following example shows how to play back the 
video.   
To play back videos, do as follows: 
1. In the Live View mode, press the Menu/Back key. 
2. Press the Left key or the Right key to select Video. 
3. Press the Play/Pause/Confirm key. 

24 
4. Press the Left key or the Right key to select the video. 
5. Press the Play/Pause/Confirm key to play back the video.   
You can do the following during playing: 
 Pause: Press the Play/Pause/Confirm key.   
 Fast-forward: Press the Right key to select a speed.   
 Fast-backward: Press the Left key to select a speed.   
 Play the previous video: Press the Left key when the video is paused.   
 Play the next video: Press the Right key when the video is paused.   
4.13 Flashlight 
In power-on mode, press and hold the Photo Taking key to turn on the flashlight; press and hold the 
Photo Taking key again to turn off the flashlight.   
4.14 Transmitting the Voice 
When  the  product  is  connected  to  the  portable  radio through BT,  it  works  as  the  remote  speaker 
microphone. You can press and hold the PTT key to speak into the microphone, or release the key after 
finishing talking.   
4.15 Sending an Emergency Alarm 
 
This  feature  is  enabled  only  when  the  product  is  connected  with  a  portable  radio 
through BT.   
 The method to send and cancel an emergency alarm can be set by your dealer. 
The emergency alarm has the highest priority. You can send an emergency alarm no matter the portable 
radio is transmitting or receiving.   
1. Sending an alarm 
In case of emergencies, press the Emergency key to make an emergency alarm, and start recording 
video and tag the video as critical evidence as described in the following situations.   
 During video recording: Tag the video to record critical events.   
 In power-on mode: Start recording video and tag the video directly.   
25 
2. Cancelling an alarm 
Press  the  Emergency  again  to  cancel  the  emergency  alarm.  and  cancel  the  tagged  recording  as 
described in the following situations. 
 During video recording: Untag the video, and continue normal recording.   
 In power-on mode: Exit recording directly.  

26 
5. Troubleshooting 
Phenomena 
Analysis 
Solution 
The product cannot be 
turned on. 
The battery may be improperly 
attached.
Remove the battery and attach it 
again.
The battery may run out.
Recharge or replace the battery.
The battery and the charging 
probes are in poor contact due to 
dirtied or damaged battery 
contacts. 
Clean the battery contacts. 
BT connection cannot 
be established. 
The product is out of the portable 
radio's communication coverage.   
Make sure to use the product within 
the radio's communication coverage. 
You hear noise during 
calls.
The LED indicator does 
not glow red when you 
press and hold the PTT 
key.
The volume is low 
when the product is 
used with a portable 
radio. 
The speaking microphone and the 
speaker are blocked or damaged. 
Clean the speaking microphone and 
the speaker.   
The product cannot 
record video or audio. The TF card is full.   
Switch to disk mode through the RVM 
Manager. Delete all data from the TF 
card after exporting them. 
The product cannot 
take photo.   
The TF card is full.   
Switch to disk mode through the RVM 
Manager. Delete all data from the TF 
card after exporting them. 
The total number of photos reaches 
the maximum (300).   
Switch to disk mode through the RVM 
Manager. Delete all photos from the 
TF card after exporting them. 

27 
Phenomena 
Analysis 
Solution 
The product cannot 
pre-record or 
post-record the video
. 
The pre-event or post-event 
recording feature is not enabled.   
Enable the feature through the RVM 
Manager.   
The product gives no 
alert tone; the indicator 
does not light up. 
The Silent Mode is enabled.   Disable the Silent Mode.   
The product gives no 
response to operations. 
The system has crashed.   
Press the Left key, the Right key, and 
the Photo Taking key simultaneously 
to turn off the product, and then turn 
it on again. 
If the above solutions cannot solve your problems, or you may have some other queries, please contact 
us or your local dealer for more technical support.   

28 
6. Care and Cleaning 
To guarantee optimum performance as well as a long service life of the product, please follow the tips 
below.   
Product Care 
 Do not pierce or scrape the product. 
 Keep the product away from substances that can corrode the circuitry. 
 Do not hold the product by the connection cable.   
 Attach the USB port cover when the USB port is not in use.  
Product Cleaning 
 
Power off the product before cleaning. 
 Make sure the product is completely dry before use. 
 Clean up the dust and fine particles on the product's surface with a clean and dry lint-free cloth or a 
brush regularly. 
 Use neutral cleanser and a non-woven fabric to clean the keys and surface after long-time use. Do 
not use chemical preparations such as stain removers, alcohol, sprays or oil preparations, so as to 
avoid surface damage.   

29 
7. Optional Accessories 
Use the accessories specified by the Company only; otherwise, we shall not be liable for any 
losses or damages arising out of the use of any unauthorized accessories. 
Contact your local dealer for the optional accessories of the product.   

