ID TECH IRXV Low Power Transmitter Wireless Card Reader User Manual ViVopay Vend 3 User Guide

ID TECH Low Power Transmitter Wireless Card Reader ViVopay Vend 3 User Guide

Users Manual

Part Number: 631-0087-00
ViVOpay
®
iris VRX, User Guide
Revision 1.0
ID TECH
10721 Walker Street
Cypress, CA 90630
United States (408) 248-7001
URL: http://www.idtechproducts.com
Copyright© 2012, ID TECH® Inc. All rights reserved.
ID TECH
10721 Walker Street
Cypress, CA 90630
United States
Written and designed at ID TECH, Inc.
This document, as well as the hardware and software it describes, is furnished under license and may only be used
in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to
change without notice, and not to be construed as a commitment by ID TECH, Inc. ID TECH, Inc. assumes no
responsibility or liability for any errors or inaccuracies that may appear in this document.
Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic,
mechanical, recorded, or any other method, or translated into another language or language form without the
express written consent of ID TECH, Inc.. Other trademarks are the property of the respective owner.
Warranty Disclaimer: The services and hardware are provided "as is" and "as-available," and the use of these ser-
vices and hardware is at the user’s own risk. ID TECH does not make, and hereby disclaims, any and all other
express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a particular
purpose, and any warranties arising from any course of dealing, usage, or trade practice. ID TECH does not war-
rant that the services or hardware will be uninterrupted, error-free, or completely secure.
June 2012
ViVOpay Vend 3 User Guide
1
Table of Contents
Chapter 1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Unpacking
the
ViVOpay Vend
3, iris VRX.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessories
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2
Installing the ViVOpay Vend 3, iris VRX . . . . . . . . .. . . . . . . . . . . . . . . . . 3
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Site Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
PCI PED Compliance with the PIN Pad . . . . . . . . . . . . . . . . . . . . . . . . 3
PCI Compliance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Radio Frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
User Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installing
the
ViVOpay Vend
3, iris VRX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connector and SAM Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Install a SAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connect Data and Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connect Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connect PIN Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
External Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Internal Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Testing
the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 3
Troubleshooting and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Onboard Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Accessing the OBD Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Test Results Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Test All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Touch Screen Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Keypad Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
LED Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Tone Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Magstripe Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ViVOpay Vend 3 User Guide
2
RFID and Antenna Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Security Elements Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Contact Interface Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Maintenance
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
.
19
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Appendix A
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
ViVOpay Vend
3, iris VRX Specifications . . . . . .. . . . . . . . . . . . . . . . . . . . . .21
Lithium Battery
Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Regulatory
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
FCC Part 15 Class B Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
FCC Information for User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Industry Canada Information for User . . . . . . . . . . . . . . . . . . . . . . . . 22
ViVOpay Vend 3 User Guide
Chapter 1
Getting Started
Overview
The ViVOpay Vend
3
seamlessly integrates with existing vending systems and fits into
a
standard
bill
changer opening.
The
ViVOpay Vend
3 is a
PCI-certified unattended NFC contactless reader
with
integrated display, MSR, function keys, contact card reader, and optional PIN pad connectivity.
This
device features serial RS-232 and USB 2.0 communications
to
POS systems
as
well
as an Ethernet
port.
The
ViVOpay Vend
3
complies
with
ISO/IEC 18092
and
supports
the full
peer-to-peer
NFC
feature
set.
ViVOpay Vend
3 is
certified
for the
following contactless payment
applications:
• PayPass ISO/IEC 144443
• MasterCard PayPass Magstripe v3.3
• Visa payWave MSD v2.0.2
• American Express, ExpressPay v1.0
• Google Wallet
• Discover Zip v1.0
• Mifare ePurse (Passthrough)
• ViVOcard 1 and 2
ViVOpay Vend
3 also fully
supports magnetic stripe applications
and can
support debit/credit
PIN
transaction through
the
optional
PIN pad connectivity.
This document assumes
that
users
are
familiar with their host POS systems
and
vending
machines.
Features
The
following features
are supported:
• PCI certified
• ISO14443 type A/B and Mifare based contactless payment transactions
• ISO 18092 support for peer-to-peer NFC devices and smartphones
• PIN entry for PIN debit transactions (optional)
• Three-track magnetic stripe card transactions
• One SoftSAM and three SAM card slots
• Contact card slot
• 10 Base-T Ethernet port
• PIN pad port
Options
The
following options
are available:
• PIN pad
ViVOpay Vend 3 User Guide
Getting Started
Unpacking the ViVOpay Vend 3, iris VRX
The ViVOpay Vend 3,iris VRX
requires
a
data cable and
a
power supply. Verify that you have
all
the
required
components
for the installation.
ViVOpay Vend 3, iris VRX (P/N 540-0717-XX*)
*XX designates variations of the base model.
Data and Power cables (varies by length)
• Serial Data Cable (P/N 220-2467-XX*)
• USB Data Cable (P/N 220-2466-XX*)
These cables are recommended and approved by
ID TECH to comply with FCC rules and regulations.
*XX designates cable length.
Power supply
• US/North America (P/N 140-2035-00)
• Europe (P/N 140-2035-01)
• United Kingdom (P/N 140-2035-02)
• Australia (P/N 140-2035-03)
This power supply is recommended and approved
by ID TECH to comply with FCC rules and
regulations.
You may also
need
the following:
• Four M3 screws
If
you want
to
secure the reader
to a
surface, you need four M3 screws
of
the appropriate
length
(not supplied).
• Contactless test card (ViVOcard Contactless Test Card P/N 241-0015-03)
The ViVOtech data cables and power supply are specifically designed
to
meet FCC requirements.
If
you are
using other cables
or
power supply,
you may be
required
to
install ferrites.
For
your
free
ferrite core
kit with
installation instructions, please contact ViVOtech
support.
Accessories
The following accessories are available for the ViVOpay Vend 3.
Part Number
Description
520-XXXX-XX
PIN pad
ViVOpay Vend 3 User Guide
Chapter 2
Installing the ViVOpay Vend 3
Overview
Before
you
connect
and
mount
the
ViVOpay Vend
3, iris VRX you
should
plan the
installation
to
conform
to PCI
requirements
and
minimize radio frequency interference. Once
you
have
determined
the
location
and
mounting
of the
ViVOpay Vend
3, iris VRX, you can
connect
it to
power
and the
POS
terminal.
Finally,
you
should
test
ViVOpay Vend
3, iris VRX to
make sure
the
installation
is successful.
Site Planning
Several environmental considerations affect
how you
install
the
ViVOpay Vend
3, iris VRX. If you
are using the PIN pad
option,
PCI
certification
has
specific restrictions
on how the PIN pad is
positioned
to
prevent PIN theft. You should also consider objects and devices near the reader that
may affect
the
performance
of the
contactless radio frequency
antenna.
PCI PED Compliance with the PIN Pad
The
ViVOpay Vend
3, iris VRX is a PCI
certified payment device. When
it is
used
in
conjunction
with a PIN
pad,
PCI
certification requires
that
sufficient protection
be
provided
to
ensure
that
entering
a PIN
number CANNOT
be
viewed
by a
third party (such
as
another customer standing
nearby
or a
security
camera).
To fully
implement
PCI
make sure
you
consider
the following.
1. The
ViVOpay Vend
3, iris VRX pad must be in a location that will NOT force a customer to
enter a PIN that can be viewed by a third party.
2. If the
ViVOpay Vend
3, iris VRX PIN pad is in view of a security camera, shielding must be
provided to prevent a PIN being viewed by a third party observing the camera monitor.
WARNING: PCI requires that the device be mounted so that the PIN entry cannot be
observed by a third party (such as another customer standing in line, the cashier at the
counter, or a security camera mounted in the ceiling to observe the cash register area). If
the PIN entry can be observed, the vending machine owner may be responsible for any
losses incurred by the customer if it can be determined that the customer’s PIN was stolen
at that location.
PCI Compliance Guidelines
Before completing the installation, you must verify the ViVOpay Vend
3, iris VRX
PIN pad
is
positioned so
that the PIN
entry
is not
visible
to
other customers
or
video surveillance cameras.
If
PIN
entry
is visible,
ViVOpay Vend
3, iris VRX PIN pad
must
be
repositioned
or
shielding added
until PIN
entry cannot
be observed.
The
following sample tests usually require
at
least
two
people—one
to
simulate entering
the PIN
while the other attempts to view the keypad. For detailed information on PCI compliance, consult
PCI
compliance
documentation.
Can Another Customer View the PIN?
While
one
person positions their hand
to
enter
the
PIN,
the
other tester should
try to
observe
the
keypad from behind
and
beside
the first person.
ViVOpay Vend 3 User Guide
Installing the ViVOpay Vend 3
Can the Video Camera View the PIN?
While one person stands at ViVOpay Vend
3, iris VRX
with their hand positioned to enter the PIN, the
other
tester should observe what
is
being recorded by any video camera with
a
view
of
the ViVOpay
Vend
3. This may
require playing back
a
recording
to see if PIN
entry
is
visible.
If the
video camera
is
moveable, the second person should move the video camera to determine if there is a position
where
PIN
entry
can be observed.
Retesting Requirements
If
PIN entry on the ViVOpay Vend
3, iris VRX
pad
is
observable
in
these tests, you must provide
shielding and
completely retest
all
locations
to
verify
that PIN
entry
is not visible.
Radio Frequency Interference
To
perform contactless transactions,
the
ViVOpay Vend
3, iris VRX
uses
a
radio frequency
antenna.
The
range (reading distance)
and
performance
of the
reader
can be
affected
by
other
radio frequency emitters
and
proximity
to metal.
For best
performance, adhere
to the
following
guidelines:
• Do not position the
ViVOpay Vend
3, iris VRX closer than 1 foot (30 cm) to ViVOpay readers or
other
RF-emitting devices (non-NFC). Some environments may require greater distances.
• Do not position the
ViVOpay Vend
3, iris VRX near radio transmitters.
• Avoid placing the
ViVOpay Vend
3, iris VRX on or near large metal objects.
User Access
The
ViVOpay Vend
3, iris VRX is
design
for
unattended
use. Is is
important
to
consider
the
following
factors
when planning
the
location
of the reader.
• Clear visibility of the display
Anticipate the angles at which the user may be viewing the display to maximize visibility.
• Make sure the user can easily reach the reader
Provide access to the reader to push buttons and tap or swipe cards.
• No obstructions in the MSR swipe path
Make sure nothing is blocking the entrance or exit of a card passing through the MSR.
ViVOpay Vend 3 User Guide
Installing the ViVOpay Vend 3
Installing the ViVOpay Vend 3
This
section describes
how to
install
the
ViVOpay Vend
3, iris VRX. The
basic steps
are:
• Install SAMs if required
• Connect to power and POS
• Mount
• Test the installation
Connector and SAM Access
The
ViVOpay Vend
3, iris VRX
connectors
and
SAM slots
are on the
bottom
of the reader.
To access the connectors
1. Turn over the
ViVOpay Vend
3, iris VRX so that the connectors and SAM slots are visible.
PIN pad
Data and Power
Ethernet
SAM 2
SAM 3
SAM 4
Install a SAM Card
All
ViVOpay Vend
3, iris VRX
models have three SAM card slots
in
addition
to one
SoftSAM.
In
Advanced
Reader Firmware,
the
SoftSAM
is
SAM
1.
Consequently,
the
physical SAMs
are
labeled SAM
2
through SAM
4, left to
right.
If you are
using
a
SAM card(s)
in
your application,
insert
the
SAM
card as
described
in the
following
steps.
Warning:
Do not insert or remove
a
SAM card while the ViVOpay Vend
3, iris VRX
is powered. This
will
cause
permanent damage
to the
SAM
card.
To install a SAM card
1. Use your fingernail to slide the lock bar down, away from the connectors, and pull the SAM
cage away from the closed position. The cage hinges on the edge furthest from the
connector ports.
ViVOpay Vend 3 User Guide
Installing the ViVOpay Vend 3
2. Insert the card with the contacts facing the bottom of the SAM cage. The cut corner of the
SAM should be positioned shown below.
3. Press the cage into the closed position. The cage will snap into place.
4. Slide the lock bar up, towards the connectors, to lock the SAM in position.
Connect Data and Power
There are connectors for Ethernet, data and power, and PIN pad in back of the ViVOpay Vend
3, iris
VRX
.
The
connections
you
need
to
make
are
dependant
on
your specific POS configuration
and
application. The
power
is
received
on the
data
connector.
Data cables
are
available
in 1, 2, and 3
meter lengths (part numbers ending
in -00, -01, -02
respectively).
The
pinouts
for the
POS
side of the
data cables
are
given
in the
tables
below.
RS-232 (220-2467-0X)
DB9 Pin Number
Description
1
No connect
2
RS-232 Tx
3
RS-232 Rx
4
No connect
5
GND
6
No connect
7
No connect
ViVOpay Vend 3 User Guide
Installing the ViVOpay Vend 3
DB9 Pin Number
Description
8
No connect
9
Power 7.5 - 45 VDC
USB
(220-2466-0X)
USB Pin Number
Description
1
VBus
2
Data - (DM)
3
Data + (DP)
4
GND
5
GND
6
Power 12 VDC
To connect data and power
1. Connect your data cable to the RS232/USB port.
2. Connect the other end to the host system. Refer to the pinouts given above if needed.
The
ViVOpay Vend
3, iris VRX
displays
the
opening
set of
screens before
it
displays
the
Welcome
screen.
The
opening screens
include:
• Copyright screen
ViVOpay Vend 3 User Guide
Installing the ViVOpay Vend 3
• Firmware version screen
The
reader should then display
Welcome
or
Please present card
or
similar wording, depending
upon
the
POS
application.
If the
reader
fails to
power
up, try
reseating
the
power connector
(or
change
to a
different
power
outlet).
For
more troubleshooting information,
see
“Troubleshooting”
on page 13.
Connect Ethernet
To connect to Ethernet
1. Insert a CAT5 or better cable into the Ethernet port.
2. Connect the other end of the Ethernet cable to an Ethernet switch or hub.
ViVOpay Vend 3 User Guide
Installing the ViVOpay Vend 3
Connect PIN Pad
The
ViVOpay Vend
3, iris VRX
supports connection
to a PIN pad via an
RJ11
connector.
To connect to a PIN pad
1. Connect the PIN pad cable to the PIN pad connector.
ViVOpay Vend 3 User Guide
Installing the ViVOpay Vend 3
7 mm
.64 inches
oles x4
65 mm
2.56 inches
External Mount
The
ViVOpay Vend
3 can be
mounted directly
on a
surface (external)
or
mounted from behind
a
surface (internal) using
a
flange bracket. Surface mounting requires
the
standoff
and seal for
effective weather
proofing.
To mount externally
1. Drill four 3.5mm (9/64 inch) holes in the surface where the
ViVOpay Vend
3, iris
VRX will be mounted. Use the hole spacing shown in Figure 1.
Mounting
Figure 1. Mounting hole dimensions
2. Drill a 5/8 inch hole or cut an access hole large enough to pass an RJ50 connector in the
center of the area inside the mounting holes.
3. Position the
ViVOpay Vend
3, iris VRX over the mounting holes and use four M3
screws (not supplied) long enough to secure the
ViVOpay Vend
3, iris VRX to the
mounting surface.
Internal Mount
The
ViVOpay Vend
3, iris VRX
comes
with a
bracket designed
to
install
the
ViVOpay Vend
3 in
the same
location
as a
currency acceptance
device.
To mount internally
1. Disconnect power from the vending machine.
2. Open the vending machine to access the currency acceptor mounting locations.
ViVOpay Vend 3 User Guide
Installing the ViVOpay Vend 3
3. Remove the currency acceptor or cover plate. Retain the fasteners for ViVOpay Vend 3
installation.
Figure 2. Currency acceptor removed
4. Insert ViVOpay Vend 3 with bracket from inside the vending machine.
Figure 3. Placing the reader (ViVOpay Vend shown)
ViVOpay Vend 3 User Guide
Installing the ViVOpay Vend 3
5. Secure the
ViVOpay Vend
3, iris VRX with the fasteners from Step 3.
Figure 4. ViVOpay Vend 3 in position (ViVOpay Vend shown)
Testing the Installation
After
you
have completed
the
installation
and
have checked
for PCI
conformance, check
that the
ViVOpay Vend
3, iris VRX and the
POS
are
communicating correctly
by
performing
a
sample
transaction
using
a
contactless card
and a
magstripe
card.
You can also test
basic functionality using
the
Onboard Diagnostics (OBD) described
in “Onboard
Diagnostics”
on page 14.
ViVOpay Vend 3 User Guide
13
Chapter 3
Troubleshooting and Maintenance
Troubleshooting
The ViVOpay Vend
3, iris VRX
readers are reliable and easy to troubleshoot. The components that
may
require
troubleshooting include
the
power supply,
the
reader,
and the
data
cable.
Symptom
Possible Cause
Remedy
General Issues
Reader does not appear to be
powered on—no LEDs lit, no
LCD display.
• Reader not powered on.
• Incorrect power supply used.
• Check cable connections.
• Verify that power is on and correct voltage and
current are present.
• Replace the power supply.
• Verify that power cable plug is fully inserted.
• Replace the reader.
Reading Cards/Fobs/Phones
LEDs do not light and beeper is
not audible when
card/fob/phone is presented.
• Card/fob/phone not properly
presented.
• Metal or RF interference.
• Firmware issue (contact your local
support representative).
• Reader not powered on or incorrect
voltage.
• Incorrect power supply used.
• Unsupported card/fob/phone used.
• Present card/fob/phone closer to the reader
and ensure it’s parallel to the reader’s display.
• Verify that the card/fob/phone is valid/current.
• Test with “ViVOcard Contactless Test Card”
part number 241-0015-03.
• Try a different card/fob/phone.
• Verify that the unit is not near any large metal
objects.
• Verify that correct firmware is loaded (local
support representative only).
• Verify that power is on and correct voltage and
current are present.
• Verify that power cable plug is fully inserted.
• Replace the reader.
Some cards/fobs/phones read,
but not all.
• Wrong firmware (contact your local
support representative).
• Possible bad card/fob/phone.
• Unsupported card used.
• Verify that correct firmware is loaded on
reader (local support representative only).
• Check to see if card/fob/phone is damaged.
• Try a different card/fob/phone.
Communication to POS/ECR
No data is received, or data is
garbled. • Faulty or incorrect cable connections.
• Unsupported card used.
• Contactless application is not
installed on terminal (for serial
connections only).
• Magstripe card not swiped correctly.
• Magstripe card not level during card
swipe.
• The POS application is not using the
correct communications parameters.
• Check that the cable connection is secure and
in the correct port on the POS/ECR.
• Check that the POS/ECR has the correct
software application to accept data from the
contactless reader (may need assistance from
the POS vendor).
• Try a different card/fob/phone or magstripe
card if testing the magstripe reader.
• If testing with the magstripe card, try turning
the card around; make sure that the card is
level during the card swipe.
• Contact the payment processor for an
application upgrade.
• Check that the cable is correctly attached to
the back of the ViVOpay Vend 3.
• Check the POS application.
ViVOpay Vend 3 User Guide
14
Troubleshooting and Maintenance
Onboard Diagnostics
The
ViVOpay Vend
3, iris VRX has a
built-in diagnostics program accessible through
the
RS232
interface.
If you did not
purchase
an
RS232 data cable
with
your ViVOpay Vend
3, iris VRX, you
will
need
one to access
the diagnostic tests. The Onboard Diagnostics (OBD) tests the following
components of the ViVOpay Vend
3.
Test
Possible Results
LCD Test
Pass/Fail
Touch Screen Test
Pass/Fail. This test is not valid for the ViVOpay Vend 3.
Key Test
Pass/Fail 1234567890<cancel><clear><enter>
LED Test
Pass/Fail
Tone Test
Pass/Fail
Magstripe Test
Pass Tracks 1 or 2 or 3/Fail
RFID Test
Pass Type A or B/Fail
Security Keys Test
KPK, DUKPT, Master 1234567890
Accessing the OBD Tests
To connect the
ViVOpay Vend
3, iris VRX to a terminal
emulator
1. Connected the RS232 data cable to the ViVOpay Vend 3 as described in “Connect Data
and Power” on page 6.
2. Launch the terminal emulation program and set the serial communication parameter of
the terminal emulation program to the following:
Baud rate: 115200
Parity: none
Data bit: 8
Stop bit: 1
Flow control: none
3. Connect the BD-9 end of the data cable to the COM port of a computer running a terminal
emulation program.
To enter the Onboard Diagnostics
1. Power off the ViVOpay Vend 3 by removing the power supply from the power receptacle.
2. Plug the power supply back into the power receptacle.
3. Press the 3 key on the ViVOpay Vend 3 and hold it down until the Main Menu screen
appears. This is approximately 40 seconds after power is first applied.
Main Menu
1 Onboard Diagnostics
2 Setup
3 Test Applications
4 Version Information
5 Boot
ViVOpay Vend 3 User Guide
15
Troubleshooting and Maintenance
4. Press the 1 key on the ViVOpay Vend 3 to enter the OBD. Do not select options 2 or 3.
These are for use by ViVOtech Support only. The ViVOpay AR Diagnostics menu
displays on the PC.
ViVOpay AR Diagnostics
0 Test Results Summary
1 Test All
2 LCD
3 Touch Screen
4 Keypad
5 LEDs
6 Tone
7 Magstripe
8 RFID and Antenna
9 Security Elements
↵
: Next Page, X Exit
The
ViVOpay
AR
Diagnostics
screen
is the
main
menu.
Test Results Summary
The
Test Results Summary
displays
the
results
of all
tests performed. Once
the
ViVOpay Vend
3, iris VRX is
returned
to
normal mode,
all
results
are
cleared.
If
you reenter
the
ViVOpay
AR
Diagnostics
,
all test are
marked
as not performed.
1. Press the 0 key on the
ViVOpay Vend
3, iris VRX at the ViVOpay AR Diagnostics
screen. The
Test Results screen is displayed with the results of all the tests run.
Test Results
LCD Pass
Touch Screen Pass
Keypad Pass
LED Pass
Buzzer Test Pass
Magstripe Card T1 T2 T3
RFID Type B card
Security KPT
exists DUKPT
exists
Master session slots occupied
- - - - - 6 - - - -
Press any key to return to main
Test All
LCD Test
Test
All
runs
the
entire
test
sequence
and
displays
the results.
1. Press 1 when the ViVOpay AR Diagnostics screen is displayed. All of the tests are run
in sequence and the results are displayed. See each individual test for information.
The LCD test turns the pixels on/off and checks screen clarity to verify that the LCD screen is
working
properly.
The
results
will be
displayed
on the LCD.
ViVOpay Vend 3 User Guide
16
Troubleshooting and Maintenance
1. Press 2 from the ViVOpay AR Diagnostics screen. The AR LCD Test screen is
displayed.
AR
LCD
Test
1 Test Character Display (not run)
2 Test all pixels OFF (not run)
3 Test clarity of display (not run)
4 Set 8100 Contrast (not run)
CANCEL(X) Exit to main menu
Select Test with 1, 2, or 3 and:
Press ENTER
(
↵
)
to pass test
Press CANCEL (X) to fail test
2. Press 1. The display will fill with alpha characters on line one and numeric characters on
line 2.
3. Press ENTER if the correct screen is displayed otherwise press CANCEL to fail the test.
The AR LCD Test screen is displayed on the PC.
4. Press 2. All pixels should be turned off and the screen should be bright.
5. Press ENTER if the correct screen is displayed otherwise press CANCEL to fail the test.
The AR LCD Test screen is displayed on the PC.
6. Press 3. Both lines of the display are filled with the # character.
7. Press ENTER if the correct screen is displayed otherwise press CANCEL to fail the test.
The AR LCD Test screen is displayed on the PC.
8. Press 4. You can change the contrast by pressing the 7 key for more contrast or the 9 key
for less contrast. A numeric value (20 high to 42 low) for the contrast is displayed.
9. To save an new contrast setting, press ENTER and press the keys as instructed by the
prompt.
10. Press CANCEL to exit back to the main menu.
Touch Screen Test
The
Touch Screen
test
does
not
apply
to the
ViVOpay Vend
3, iris VRX .
Test
All
skips
this test or
press
CANCEL
to
abort
this test.
Keypad Test
This test asks you to enter each of the keys in sequence to verify that the keypad is working correctly.
The
results
will be
displayed
on the LCD.
1. Press 4 on the ViVOpay AR Diagnostics screen. The Keypad Test screen is displayed
on the PC.
Keypad
Test
Press key 1
2. Press key 1. The screen then asks for the next key in sequence.
3. Continue pressing each key as requested.
ViVOpay Vend 3 User Guide
17
Troubleshooting and Maintenance
LED Test
When you have finished testing the keys, the keypad will be tested for intrusion. Remove
your hand and any other object from the keypad until the test is complete.
Note: If the tamper value is too high (failed), the
ViVOpay Vend
3, iris VRX will not accept PIN
entry. To see if the keypad passed the tamper test, use the Test Results Summary option.
Readers that fail the keypad tamper test should be returned for recalibration.
This test
asks
you to
verify
that all of the
LEDs
are
working correctly.
The
results
will be
displayed on the PC.
1. Press 5 on the ViVOpay AR Diagnostics screen. The LED Test screen is displayed.
LED Test
Press Enter if all 4 LEDs are
turned On and OFF, press X
if not
2. Press ENTER if all four LEDs flash on and off in sequence otherwise, press CANCEL to
indicate that the LEDs did not flash. The ViVOpay AR Diagnostics screen appears.
Tone Test
This test
asks
you to
verify
that the
buzzer
is
audible.
The
results
will be
displayed
on the LCD.
1. Press 6 on the ViVOpay AR Diagnostics screen. The Tone Test screen is displayed on
the PC.
Tone Test
Press Enter if you hear tones
ramp up then down, press X if
not
2. Listen for the tones and make sure they ramp up and then down.
3. Press ENTER if you hear the tones otherwise press CANCEL to indicate that the tones
did not ramp up and down.
Magstripe Test
This
test
asks
you to
swipe
a
magstripe card through
the slot at the top of the
ViVOpay Vend
3 and
displays
the
tracks read correctly.
The
results
will be
displayed
on the PC.
ViVOpay Vend 3 User Guide
18
Troubleshooting and Maintenance
1. Press 7 on the ViVOpay AR Diagnostics screen. The Magstripe Test screen is
displayed on the PC.
Magstripe Test
Swipe any Magstripe
card
1. Swipe a card with a magnetic stripe through the slot on the top of the ViVOpay Vend 3.
2. The panel displays the results of the swipe; either the card has been successfully read or
an error is indicated.
3. Press any key to return to the ViVOpay AR Diagnostics screen.
RFID and Antenna Test
This test
asks
you to
present
a
contactless card/phone/fob close
to the
touch screen
to
verify
that
the
antenna
is able to
detect
a
contactless card.
The
results
will be
displayed
on the PC.
1. Press 8 on the ViVOpay AR Diagnostics screen. The RFID Test screen is displayed on
the PC.
RFID Test
Present RFID card
2. Present the
card/fob/phone
in
close proximity
to the
reader and
so
that maximum surface
area
is
parallel
to the
touch screen.
The screen indicates if a card/phone/fob has been detected.
3. Press any key to return to the ViVOpay AR Diagnostics main menu.
Security Elements Test
This test verifies that
the
KPT and DUPKT keys are loaded into
the
ViVOpay Vend
3, iris VRX. It
also
verifies
which
slot
contains
the
master Key.
The
results
will be
displayed
on the PC.
ViVOpay Vend 3 User Guide
19
Troubleshooting and Maintenance
1. Press 9 on the ViVOpay AR Diagnostics screen. The Security Elements Test screen
is displayed.
Security Elements
KPK Exists
DUPKT exists
Master session slots occupied
Press any key to continue
2. Press any key to return to the ViVOpay AR Diagnostics main menu.
Contact Interface Tests
1. To test the
SAM slots, press
ENTER
from
the
Onboard Diagnostics Main
Menu.
ViVOpay AR Diagnostics
0 ICC
1 SAMs
2 SAM2 only
3 SAM3 only
4 SAM4 only
Press any key to continue
If the ViVOpay Vend 3 does not have an ICC contact card slot, skip the first test.
2. Press 0 to check the contact card reader.
3. Press 1 to check all SAMs
4. Press 2 to check a SAM in SAM slot 2.
5. Press 3 to check a SAM in SAM slot 3.
6. Press 4 to check a SAM in SAM slot 4.
Maintenance
The
ViVOpay Vend
3, iris VRX
contains
no
user-serviceable parts within
its
enclosure.
Do not
open
the
ViVOpay Vend
3 enclosure.
WARNING: Attempting to open the
ViVOpay Vend
3, iris VRX enclosure will trigger security
measures and it will stop functioning even after reassembly!
You can
upgrade
the
ViVOpay Vend
3, iris VRX firmware if required.
ViVOpay Vend 3 User Guide
20
Troubleshooting and Maintenance
Upgrading the Firmware
You can
upgrade
the
firmware
of the
ViVOpay Vend
3, iris VRX if required for your application.
You will need the following from your
ViVOpay Vend
3 distributor:
• New ViVOpay firmware
• ViVOpay download utility
• USB data cable
You also
need
a PC with a
USB port.
The PC
should have
the
required USB driver
USBSER.SYS
and
HID.DLL files.
If not, they are
available
for
download from Microsoft’s
website.
To upgrade the firmware
1. Make sure you have the
USBSER.SYS
and
HID.DLL
files installed on the PC.
2. Copy the firmware image and ViVO download utility, provided by ID TECH Support or
your ID TECHrepresentative, to the PC you are using for the upgrade.
3. Copy the vivopay.inf file to the Windows\inf directory.
4. Connect the USB data cable to the
ViVOpay Vend
3, iris VRX and PC (see “Connect Data
and
Power” on page 6).
5. Double click the ViVO download utility icon or .exe to start the utility.
6. Power on the
ViVOpay Vend
3, iris VRX 3. The bootloader version appears under the
ViVOtech logo.
7. Click Download Image.
8. When prompted, locate and select the firmware (.hex file) to download and click OK.
A progress bar indicates the status of the download. It will take approximately eight
minutes to complete the download.
9. When the download is complete disconnect the
ViVOpay Vend
3, iris VRX from the PC and
power.
The new firmware will be active next time you apply power to the
ViVOpay Vend
3,
iris VRX.
10. Connect the
ViVOpay Vend
3, iris VRX to the POS with the appropriate data cable.
11. Reconnect power.
ViVOpay Vend 3 User Guide
21
Appendix A
Specifications
ViVOpay Vend 3 Specifications, iris VRX
RF Interface
Frequency
13.56 MHz
Standards
ISO 14443 Type A/B
ISO 18092
Physical
Length
106.5 mm (4.19 in)
Width
83.9 mm (3.3 in) maximum
Depth
46.6 mm (1.84 in)
Weight
0.4 Kg (0.9 lbs)
Environmental
Operating Temp.
-25 to 70° C (-13 to 158° F)
Storage Temp.
-40 to 85° C (-40 to 185° F)
Operating Humidity
0 to 85% non-condensing
Operating Environment
Indoor only
Power
Voltage
7.5-45 VDC regulated, +/- 10%
Consumption
Lithium Battery Warning
The
Lithium Battery used
in the
products
may not be
replaced
by the
user.
The
product must
be
returned
to a
ID TECH
Inc.
authorized service center
for
replacement
with the
same
or equivalent
type recommended
by
the manufacturer.
If,
for any reason, the battery
or
ViVOpay card reader
must
be
disposed
of, do so
following
the
battery manufacturer's
instructions.
ViVOpay Vend 3 User Guide
22
Specifications
Regulatory Compliance
FCC Part 15 Class B Equipment
This
equipment
has
been tested
and
found
to
comply
with the
limits
for a
Class
B
digital
device,
pursuant
to Part 15 of the
FCC Rules. These limits
are
designed
to
provide reasonable
protection
against harmful interference
in a
residential installation.
This
equipment generates, uses
and can
radiate radio frequency energy and,
if
not installed and used in accordance with the instructions,
may
cause harmful interference
to
radio communications. However, there
is no
guarantee
that
interference
will not
occur
in a
particular installation.
If this
equipment does cause
harmful
interference
to
radio
or
television reception, which
can be
determined
by
turning
the
equipment
off
and on, the
user
is
encouraged
to try to
correct
the
interference
by one or
more
of the following
measures:
•
Reorient
or
relocate
the
receiving
antenna.
•
Increase
the
separation between
the
equipment
and receiver.
•
Connect
the
equipment
into an
outlet
on a
circuit different from
that to
which
the
receiver
is
connected.
•
Consult
the
dealer
or an
experienced radio/TV technician
for help.
FCC Information for User
The
users manual
or
instruction manual
for an
intentional
or
unintentional radiator shall caution
the
user
that
changes
or
modifications
not
expressly approved
by the
party responsible
for
compliance
could void the user's authority
to
operate the equipment.
In
cases where the manual
is
provided
only
in a
form other than paper, such
as on a
computer disk
or
over the Internet, the information
required
by this
section
may be
included
in the
manual
in that
alternative form, provided
the
user
can
reasonably
be
expected
to
have
the
capability
to
access information
in that form.
.
Industry Canada Information for User
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to
the following two conditions: (1) this device may not cause interference, and (2) this device must
accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio
exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit
pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique
subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

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