User Manual
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| Document ID | 2460577 |
| Application ID | FbgGjttsCbLZRP6+6mWWQA== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 69.65kB (870648 bits) |
| Date Submitted | 2014-12-02 00:00:00 |
| Date Available | 2014-12-02 00:00:00 |
| Creation Date | 2014-11-27 16:52:37 |
| Producing Software | Acrobat Distiller 10.1.10 (Windows) |
| Document Lastmod | 2014-11-27 16:52:37 |
| Document Title | Microsoft Word - Vendi User Manual |
| Document Creator | PScript5.dll Version 5.2.2 |
| Document Author: | tony huang |
User Manual Vendi All pictures need be updated. 80139500-001 ViVOpay Vendi User Manual Copyright Copyright 2014, International Technologies and Systems Corporation. All rights reserved. ID TECH 10721 Walker Street Cypress, CA 90630 USA This document, as well as the hardware and software it describes, is furnished under license and may only be used in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to change without notice, and not to be construed as a commitment by ID TECH. ID TECH assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic, mechanical, recorded, or any other method, or translated into another language or language form without the express written consent of ID TECH. ID TECH is a registered trademark of International Technologies and Systems Corporation. ViVOpay and Value through Innovation are trademarks of International Technologies and Systems Corporation. Other trademarks are the property of the respective owner. Warranty Disclaimer: The services and hardware are provided "as is" and "as-available" and the use of these services and hardware are at the user’s own risk. ID TECH does not make, and hereby disclaims, any and all other express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a particular purpose, and any warranties arising from any course of dealing, usage, or trade practice. ID TECH does not warrant that the services or hardware will be uninterrupted, error-free, or completely secure. Page 2 of 24 ViVOpay Vendi User Manual FCC Regulatory Compliance Notices Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. This device complies with part 15 of the FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try and correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and the receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to the ViVOpay Vendi not expressly approved by ViVOtech could void the user's authority to operate the ViVOpay Vendi. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) this device may not cause harmful interference and 2) this device must accept any interference received, including interference that may cause undesired operation of the device. Cautions and Warnings Caution: The ViVOpay Vendi should be mounted 1-2 feet away from other ViVOpay Vendi. Can be adjusted based on lane setup. Caution: Danger of Explosion if battery is incorrectly replaced. Replace only with same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. Warning: Avoid close proximity to radio transmitters which may reduce the ability of the reader. Page 3 of 24 ViVOpay Vendi User Manual Table of Contents 1. Installation and Usage ........................................................................ 1 Overview ............................................................................................... 1 Features ................................................................................................ 1 Additional Features . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 ViVOpay Vendi Specifications ............................................................ 2 Installing ViVOpay Vendi ..................................................................... 3 ViVOpay Vendi Interior Vending Machine Mount . . . . . . . . . . . 3 2. Firmware Upgrade ............................................................................... 9 Preparation . . . . . . . . . . . . . . . . . . . . . . . . . .…... . . . . . . . . . . . . . 9 Procedure ....................................................................................... 11 3. Installation Points ........................................................................... 12 4. ViVOpay Vendi Troubleshooting ..................................................... 13 5. ViVOpay Vendi Test Instructions ..................................................... 14 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Test Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 6. Glossary ............................................................................................ 17 7. Customer Support ............................................................................. 19 Page 4 of 24 ViVOpay Vendi User Manual Overview The ViVOpay® Vendi supports both card swipe and contactless payment information processing and authorization at existing POS locations. It is seamlessly integrated into existing POS systems by direct mounting inside a vending machine or on the surface of the vending machine. The unit can accept a variety of contactless credit cards, contactless key fobs, and wireless POS-supported devices. ViVOpay Vendi supports the following contactless payment applications in the latest release of firmware: • PayPass ISO/IEC • PayPass Magstripe • PayPass MChip • PayPass MXI • Maestro – must be configured • RBS Application (M/Flex) • VisaWave • qVSDC/MSD • JCB J/Speedy • JCB Mobile/QuicPay • American Express – ExpressPay • Discover Zip • ViVOwallet • ViVONFC • Mifare ePurse This document assumes that users are familiar with their host POS systems and all related functions. Features The ViVOpay Vendi supports the following transaction types: • Contactless RF devices such as ISO 14443 Type A and Type B, and MiFare devices Additional Features • Contactless: Accepts transactions from consumers using ISO/IEC 14443 Type A and B or NFC cards and key fobs. • Speed: Enables quick transactions improving store productivity and operational efficiencies. • Implementations: Retail locations, hospitality, car rental, and much more. • Consumer Intuitive: Equipped with LEDs and sound to provide visual and audible cues to enable smooth and seamless transactions. • Secure: Provides highly secure transactions whether financial, pre-paid, loyalty, or gift Page 5 of 24 ViVOpay Vendi User Manual ViVOpay Vendi Specifications Hardware MTBF 200,000 hrs. Transmitter Frequency 13.56 MHz +/- 0.01% Transmitter Modulation ISO 14443-2 Type A Rise/Fall Time: 2-3 µsec. Rise, < 1 µsec fall ISO 14443-2 Type B Rise/Fall Time: < 2 µsec. each; 8% - 14% ASK ISO 18092 Receiver Subcarrier Frequency 847.5 KHz Receiver Subcarrier Data ISO 14443-2 Type A: Modified Manchester ISO 14443-2 Type B: NRZ-L, BPSK ISO 18092 Typical Read Range 4-6 cm (1.5 to 2.3 inches) Physical (interior mount) Height 108 mm (4.25 inches) Width 85.4 mm (3.36 inches) Depth 50.8 mm (2.0 inches) Physical (exterior mount) Height 137.6 mm (5.42 inches) Width 99.5 mm (3.92 inches) Depth 42.5 mm (1.67 inches) Environmental Operating Temperature -20° C to 70° C (-4° F to 158° F) Storage Temperature -30° C to 80° C (-22° F to 176° F) Cold and Heat Shock -30° C to 80° C (-22° F to 176° F) within 2 hrs. Operating Humidity 10% to 95% non-condensing Operating Environment Water resistant for indoor and outdoor use Electrical Reader Input Voltage +7.5 - 45VDC; MAX 0.4A ;3 Watts Page 6 of 24 ViVOpay Vendi User Manual Installing ViVOpay Vendi This section describes how to install the ViVOpay Vendi either inside a vending machine or on the front surface of the vending machine. ViVOpay Vendi Interior Vending Machine Mount Use this set of instructions to install the ViVOpay Vendi unit inside a vending machine. Make sure that you have the following major components required for installing the ViVOpay Vendi unit inside a vending machine. Note that the Interior Cable ends will vary from what is shown here based on the type of vending machine that the Vendi unit is being installed in. Remove all power from the vending machine by removing the plug from the electrical socket. Page 7 of 24 ViVOpay Vendi User Manual Open the vending machine to gain access to the back side of the front panel. See the individual vending machine instructions on how to gain access to the interior. Remove any existing hardware to make room for the installation of the ViVOpay Vendi hardware Page 8 of 24 ViVOpay Vendi User Manual Insert the ViVOpay Vendi into the opening making sure that it is positioned right side up. Attach the nuts to lock the ViVOpay Vendi into position. Page 9 of 24 ViVOpay Vendi User Manual Attach the Pigtail Cable to the back of the ViVOpay Vendi Attach the other end of the Pigtail Cable to the supplied Interior Cable which then attaches inside the vending machine. Tidy all cables and fasten with nylon cable-ties. Ensure that no loose cables could become caught when the vending machine door is opened/closed for servicing. Additionally, avoid routing excess cables over fans or other electrical motors that could cause undue heat buildup or electrical interference. Page 10 of 24 ViVOpay Vendi User Manual Close up the vending machine. Connect the power cable into the electrical outlet. The ViVOpay Vendi unit LEDs should come on and the unit should beep. Page 11 of 24 ViVOpay Vendi User Manual Test the ViVOpay Vendi using the supplied contactless card or a magstripe card. The Green LEDs at the top of the ViVOpay Vendi unit should all flash and you should hear an audible beep to confirm that the ViVOpay Vendi has read the card. Green LEDs - blink to indicate that a card has been read when it is presented to the ViVOpay Vendi unit. Left LED is normally on even when no card is presented. All Green LEDs flash when the card is successfully read. Blue LEDs - blink to indicate that the ViVOpay Vendi unit is operational. Normally, the Blue LEDs blink in sequence to indicate that the unit is available. Depending on the specific vendor, this feature may not apply. Orange LED - blinks to indicate that a transaction is in progress. A beep is sounded. LED is normally off unless information is being transmitted. Depending on the specific vendor, this feature may not apply. Page 12 of 24 ViVOpay Vendi User Manual Firmware Upgrade The Vendi can be upgraded using either the serial or USB interfaces. Preparation To update the new firmware you will need: • PC with available serial or USB port • Vendi unit and a download cable 80139201 • For serial downloads : 220-2463-00 cable (DB-9 serial to RJ45) For USB downloads : 220-0012-00 cable (USB to RJ45) • Vendi firmware update software • Firmware file for the desired firmware • Power supply for the reader (7.5 – 45 VDC; 3 Watts output) (140-2035-00 or equivalent) Procedure 1. Copy the Vendi software and firmware on the PC. 2. Plug in the 80139201 cable to Vendi, connect the serial cable (220-2463-00) or USB cable (220-0012-00) between RJ45 and PC COM port or USB port. 3. Connect the power to the reader. There should be no beep, and no LED activity. 4. Launch the Vendi firmware update software. 5. Select the interface (RS232 or HID_USB). Page 13 of 24 ViVOpay Vendi User Manual 6. Click “Open File”, and select download file. 7. Click “Download” button, and start download processing. Page 14 of 24 ViVOpay Vendi User Manual 8. Display “Download successed” and device will reset. Page 15 of 24 ViVOpay Vendi User Manual Installation Points Unit is susceptible to RF and electromagnetic interference. This means that it is important not to mount the unit next to or near (within 3 or 4 feet) large electric motors, computer UPS systems, microwave transmitters, radio transmitters, communications equipment etc. • Unit should be mounted in such a way that it is out of the reach of small children and not in areas where it is likely to have liquids spilled on it. Although fairly rugged, it is not impervious to damage. • Unit should be tested after installation with a test card. An end-to-end transaction should be run (the same as an actual purchase on the POS). The POS should register "Requesting Authorization". Even if the transaction is declined (as it should be with a test card), it will prove connectivity all the way through the system. • When mounting the unit on a surface, thorough cleaning of the area with alcohol or Windex should be performed, and allowed to dry prior to applying any sticky tape/velcro pads. • The decals on the unit have a protective film that should be removed prior to leaving the installation site. • Due to the high visibility of contactless payment systems with major banking institutions rolling out these systems, it is critical to troubleshoot and fix any problems that occur immediately. From past experience it is important for all involved to have a successful rollout, and it will help patrons have a better and more rewarding user experience if all systems are working well. For this reason we encourage you to contact your local support representative with any questions or queries that you may have as early as possible, and we will be glad to assist. Page 16 of 24 ViVOpay Vendi User Manual ViVOpay Vendi Troubleshooting The ViVOpay Vendi is reliable and easy to troubleshoot. Symptom Possible Cause Remedy General Issues ViVOpay Vendi does not appear to be powered on (no LEDs lit). • ViVOpay Vendi not powered on Check cable connections. or incorrect voltage. • Ensure power is on and correct voltage and current are present. • Replace the ViVOpay Vendi. Reading Cards/Fobs/Phones LEDs do not light and beeper is not Card/Fob/Phone not properly audible when card/fob/phone is presented • Card/Fob/Phone not properly audible when card/fob/phone is presented. • Wrong firmware ( contact your local support representative). Present card/fob/phone closer to the ViVOpay Vendi, and ensure it is parallel to the face of the ViVOpay Vendi. • Ensure the card/fob is valid/current . • Check to see if card/fob/phone is damaged. • Ensure phone cover is correctly attached to phone. • Ensure correct firmware is loaded on ViVOpay Vendi (local support representative only). • Power cable plug is fully inserted. • Replace the ViVOpay Vendi. Some cards/fobs/phones read, but not all. • Wrong firmware (contact your local support representative). • Possible bad card/fob/phone. Ensure correct firmware is loaded on ViVOpay Vendi (local support representativel only). • Check to see if card/fob/phone is damaged. • Ensure phone cover is correctly attached to phone. • Replace test card. Page 17 of 24 ViVOpay Vendi User Manual ViVOpay Vendi Test Instructions This section details the steps required for testing the ViVOpay Vendi (or refer to 80139301-TI). Tools Required • PC with available serial or USB port • Vendi unit and a download cable 80139201 • For serial downloads : 220-2463-00 cable (DB-9 serial to RJ45) For USB downloads : 220-0012-00 cable (USB to RJ45) • HyperTerminal software • Power supply for the reader (7.5 – 45 VDC; 3 Watts output) (140-2035-00 or equivalent) Test Instructions 1. Start the HyperTerminal application. The HyperTerminal window appears. Page 18 of 24 ViVOpay Vendi User Manual 2. Enter a name for the connection and press OK. The connection settings screen appears. 3. Use the dropdown arrow for Connect using to select the Com port to be used. Page 19 of 24 ViVOpay Vendi User Manual 4. Press OK. The Port Settings screen appears. 5. Set the following connection values: • Bits per second 19200 • Data bits 8 • Parity None • Stop bits 1 • Flow control None 6. Press OK. Present the test card parallel to the surface of the reader. All four LEDs should illuminate and the unit should beep once. The card data is displayed on the PC screen as shown below: Page 20 of 24 ViVOpay Vendi User Manual Units which do not pass the above test should be rejected as failures. Units which fail should be sent back to your local support representative according to the Warranty and RMA policy. Page 21 of 24 ViVOpay Vendi User Manual Glossary Electronic Cash Register (ECR) The combination of a traditional cash register and a POS terminal, often PC-based. ExpressPay from American Express American Express contactless payment product that utilizes contactless technology. Firmware Software that is embedded in a hardware device that allows reading and executing the software, but does not allow modification, e.g., writing or deleting data by an end user. Example: Firmware is a computer program in a read-only memory (ROM) integrated circuit chip. A hardware configuration is usually used to represent the software. Example: Firmware is a program embedded in an erasable programmable read-only memory (EPROM) chip, which program may be modified by special external hardware, but not by an application program. Fob A key chain device or other non-standard credit card sized form factor that has an embedded radio frequency (RF) chip. MasterCard PayPass MasterCard's contactless payment product that utilizes contactless technology. MTBF Mean time between failure. MTBF is the average time a device will function before a failure. NFC Near Field Communications. NFC Phone Near Field Communications (NFC) phone. A technology where RFID chips are embedded in the back cover of a cell phone, such as the Nokia 3220, that enables communication with contactless readers to make credit payments. Page 22 of 24 ViVOpay Vendi User Manual POS Point of Sale. Point of Sale (POS) Refers to terminals used in retail stores with a magnetic stripe reader, keyboard, display and autodialer modem or IP connection, connected to the telephone/internet network and used for on-line credit/debit authorization. Can also be connected to a host computer, which handles all transaction processing including item price look-up, data collection, and credit/debit authorization. Proximity Payments Payment method utilizing contactless technology such as RF, Infrared (IrDA) or Near Field Communications (NFC). Radio Frequency (RF) Any frequency that corresponds to radio signals, including those used by cellular telephones and wireless networks. RF Reader The Point of Sale device that receives the RF transmission from a card, fob or NFC phone. Visa Contactless Visa's contactless payment product that utilizes contactless technology. Symbols explanations EMV Contactless Symbol ExpressPay from American Express Visa Contactless MasterCard PayPass Discover network. The symbol of the crossed out wheeled bin indicates that the product (electrical and electronic equipment) should not be placed in municipal waste. Please check local regulations for disposal of electronic products. Page 23 of 24 ViVOpay Vendi User Manual Customer Support Contact your local support representative for all support questions. Page 24 of 24
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