Ingenico MOV RFID Contactless User Manual 900017771R1100002 296175728 user guide Move5000 v2

INGENICO RFID Contactless 900017771R1100002 296175728 user guide Move5000 v2

User manual - XKB-MOV.pdf

INGENICO –28-32 Boulevard de Grenelle – 75015 Paris - FRANCE Tél. +33 (0)1 58 01 80 00 – Fax +33 (0)1 58 01 91 35 www.ingenico.com MOVE/5000 USER GUIDE U s e r G u i d e USER GUIDE • 2/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved Contents 1. Introduction ______________________________________________ 4 2. Presentation ______________________________________________ 5 2.1. Content of the box ________________________________________________ 5 2.1.1. Terminal _______________________________________________________________ 5 2.2. Overview of the MOVE/5000 ________________________________________ 6 2.3. Keyboard details and functionality ____________________________________ 8 2.4. Touch panel _____________________________________________________ 8 3. Use of the terminal _________________________________________ 9 3.1. Switching off the terminal __________________________________________ 9 3.2. Reading card ____________________________________________________ 9 4. Installation _______________________________________________ 12 4.1. Recommendations _______________________________________________ 12 4.2. USB Terminal connections _________________________________________ 13 4.2.1. uUSB _________________________________________________________________ 13 4.2.2. MicroSD Memory Card ____________________________________________________ 13 4.3. Opening trap door _______________________________________________ 14 4.4. SAMs & SIMs ___________________________________________________ 15 4.5. Battery ________________________________________________________ 16 4.5.1. Main characteristics ______________________________________________________ 16 4.5.2. Installing the battery______________________________________________________ 16 4.5.3. Charging the battery ______________________________________________________ 17 4.5.4. Changing the battery _____________________________________________________ 18 4.6. Paper roll ______________________________________________________ 19 4.6.1. Mains characteristics of INGENICO paper roll ____________________________________ 19 4.6.2. Installing paper roll _______________________________________________________ 20 5. Recommendations _________________________________________ 21 5.1. Safety_________________________________________________________ 21 5.2. Security of your terminal __________________________________________ 22
USER GUIDE • 3/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 6. Standards _______________________________________________ 23 7. Troubleshooting __________________________________________ 27 USER GUIDE • 4/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 1. Introduction We hope that you will be fully satisfied with your new terminal MOVE/5000. This terminal is available in different models. Please select by yourself in this documentation items related to your model. Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations. WARRANTY / SECURITY Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility. This symbol indicates an important Warning. This symbol indicates a piece of advice.
USER GUIDE • 5/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 2. Presentation 2.1. Content of the box 2.1.1. Terminal WARNING The power supply unit provided with your equipment is specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal. ADVICE Keep the packaging. It must be re-used whenever the terminal is shipped. MOVE/5000 terminal unit equipped with a paper roll A battery pack disconnected Power adapter User guide USER GUIDE • 6/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 2.2. Overview of the MOVE/5000 Terminal unit 3’’5 LCD Display with touch panel Backlit keyboard Smart card reader Magnetic card reader Easy loading printer
USER GUIDE • 7/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved Weight (without paper roll nor battery) 310g Dimensions (L x w x h) 169x78x57 mm Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment Connections on terminal Micro USB AB serial link Power connector Contacts for Cradle Compartment where are located : • the battery pack • the modules SAM1/SAM2/SIM1/SIM2 • the 2nd Smart card reader (optional) USER GUIDE • 8/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 2.3. Keyboard details and functionality Some keys can have other functions according to the applications that are in the terminal. 2.4. Touch panel The Move/5000 device is equipped with touch panel that allows you capture functions and menus by your finger or using a stylus. Feed paper a few centimers if pressed for a long time (more than 2 seconds) The functions key accesses the different application menus The red key cancels the procedure in progress The yellow key cancels the last character The green key validates input selections and information. It is also used to switch on the terminal
USER GUIDE • 9/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 3. Use of the terminal ADVICE Before to use the terminal, always check if the roll of paper is present. 3.1. Switching off the terminal If the battery is empty and the terminal in use is removed from its base, the terminal automatically shuts off. It may also be switch by pressing simultaneously and (yellow key) for one second. In order to restart the terminal, press on the keyboard. 3.2. Reading card Magnetic stripe card The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card reading. USER GUIDE • 10/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved Smart card • Card reader : insert the card horizontally with the chip facing upwards and leave in position throughout the transaction. • 2nd card reader (Optional) : is located under terminal trapdoor (on back of the terminal). Insert the card up side down chip facing the terminal.
USER GUIDE • 11/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved Contactless (optional) • Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction • The 4 virtual LEDs are displayed during the transaction. The terminal behavior for the cardholder may depend on: • The terminal environment • Local usage (language…) USER GUIDE • 12/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 4. Installation 4.1. Recommendations Location of the Move5000 Place the base on flat surface near an electric socket and according to the base to the telephone or a Ethernet socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.). Operating conditions Ambiant temperature from +0°C to +50°C Max relative humidity 85% at +40°C Battery charging conditions Ambiant temperature from +0°C to +40°C Storage conditions Ambient temperature from -20°C to +55°C Max relative humidity 85% at +55°C
USER GUIDE • 13/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 4.2. USB Terminal connections 4.2.1. uUSB • There is an USB connector (microAB) on the left side of the Move/5000 Wireless terminal (see below picture). This connector manages Host and Slave connexions. • The terminal supports USB Keys with FAT16 or FAT32 • The USB Key has to be used with an USB adapter (refers to accessories section) *MicroAB connector durability : up to 10 000 mating cycles 4.2.2. MicroSD Memory Card • Insert the MicroSD Memory Card into the connector slot as shown on the figure. • MicroSD connector is located on terminal side. • The terminal supports MicroSD up to 32GB USB micro AB Connector used for PC travel charger, USB Key, etc… microSD connector USER GUIDE • 14/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 4.3. Opening trap door CAUTION : Switch off the terminal before opening the trapdoor. • Turn the terminal and unclip the trapdoor by pushing on the clip with as shown with the arrows on the picture
USER GUIDE • 15/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 4.4. SAMs & SIMs The connector modules security SAM/SIM are located inside the terminal, in a closed compartment. • SAMs and SIMs are indentified by the engraved marks on the lower housing • When introducing a SAM/SIM in its slot, be sure to put the cut corner as indicated on the engraved marks SAM 1 Connector SAM 2 Connector SIM 1 Connector SIM 2 Connector (Dual SIM terminals) or SAM3 connector USER GUIDE • 16/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 4.5. Battery 4.5.1. Main characteristics Characteristics Li-ion 2900 mAh Charge (power supply-1.5A) 50% capacity in 1,5 h; full capacity in 4 hours Battery life • 450 transactions in GPRS with fully charged battery, printing and backlit activated. • Can remain powered ON up to 150 hours with connected GPRS link and terminal in sleeping state starting with fully charged battery and without energy consumption related to backlit or radio link * The battery capacity depends on the model of terminal and its use 4.5.2. Installing the battery WARNING Check that the terminal is not connected to the main electric network. • Turn your terminal and unclip the battery trapdoor by pushing on the button as shown on the picture • Disengage the trapdoor • Take the battery pack included in the box • Locate the battery pack connector beside the battery compartment • Plug the battery pack connector according to the connector locating system and (as shown on picture). Verify that it locks. • Place the battery pack in its compartment. • Close the battery compartment trapdoor. Battery compartment
USER GUIDE • 17/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 4.5.3. Charging the battery  When does the battery need to be charged? • On initial start up, charge the battery for 16 hours under the environmental conditions stated above • When used daily, the terminal recharges its batteries each time it is placed on its base . Charging is automatic • When used with a terminal power supply: connect the power supply to Move5000 power connector.  How does the battery need to be charged? • The environment in which the charge takes place influences battery lifetime and autonomy (number of transactions) The optimal conditions are as follows:  Charging away from any external heat source (radiator, sun, enclosed area…)  The optimal temperature is between +15°C and +25°C  How can the battery be charged? Using the base • Place the terminal on its base • Check if the battery symbol is flashing or moving (=battery charging). Using the terminal power supply (the terminal is out of its base) • Connect the terminal power supply unit to the terminal microAB connector located on the left side of the terminal. • Connect the power supply unit to the power supply mains network • Check to see if the battery symbol is flashing or moving(=battery charging) USER GUIDE • 18/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 4.5.4. Changing the battery It is imperative to use a battery authorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico. • Remove the terminal from its base • Turn it off by pressing simultaneously and (yellow key) for about one second • Remove the battery trapdoor (see section 4.5.2“installing battery”) • Lift the battery and remove it from its compartment • Carefully disconnect battery, following the instructions below. a) Unlock the connector by pressing the locking mechanism as indicated by F1 arrow while pulling this connector (F2 arrow ). Release traction on it as soon as the connector comes unclipped b) Finish extracting connector by tilting it slightly (F3 arrow) to bring it away from the terminal housing • Inform the terminal that battery will be replaced (*). Do so start the terminal without battery by fitting it on its base, or connecting terminal power supply. • Remove terminal from base or disconnect terminal power supply • Connect and install the new battery by following the instructions in section 4.5.2 “Installing battery” • Close the battery trapdoor and charge the new battery. See section "0 “Charging the Battery" • In order to preserve the environnement, dispose used battery in compliance with current country recycling legislation. (*)The terminal memorizes that there is no battery simply by powering up. It will then correctly perform-full recharge with the next battery.
USER GUIDE • 19/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 4.6. Paper roll 4.6.1. Mains characteristics of INGENICO paper roll Depending on IWL model two paper roll can be used: R40 paper roll Characteristics Precisions Colour White Width 58 mm Diameter 40 mm Length About 18 metres • The thermal paper can be deteriorated by poor storage conditions, so we recommend you to avoid : – storage in hot wet places (near air-conditioner, humidity higher than 85%) – exposure to sunlight or ultraviolet for long periods – contact with organic solvents (solvent type adhesive) – direct contact with materials containing plasticizers (PVC transparent folders or envelopes) – direct contact with «diazo» papers – direct contact with water – Rubbing or pressing the paper too strongly WARNING For best product performance, only use heat sensitized paper approved by Ingenico. WARNING Switch off the terminal prior to installing a paper roll. Use only paper approved by Ingenico. The use of non approved paper is likely to damage the printer of your terminal. USER GUIDE • 20/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 4.6.2. Installing paper roll • Open the paper compartment by lifting the catch located at the rear of the terminal and pull the cover to the rear of the terminal. • Insert the paper roll in the compartment following the directions shown on the below picture • Pull the paper up to the top of the terminal • Maintain the paper and close the lid • Press simultaneously on both upper corners of the paper flap, as shown by arrows on picture, until it clips into position ADVICE If you insert a new R40 paper roll, tear off the first length (one complete turn to avoid printing on adhesive tape footprint).
USER GUIDE • 21/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 5. Recommendations 5.1. Safety Powering down the Move/5000 : Disconnect the Move/5000 power supply block adapter from the electrical mains network. Lithium cell The Move/5000 is fitted with an internal lithium cell which can only be accessed by a qualified technician. Battery Move5000 is fitted with battery specially designed for this terminal. • Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue. • Do not short-circuit the battery. • Do not attempt to open the battery container. • Used batteries must be disposed of at the appropriates sites. Warning There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire. Electrical power outlet The electrical outlet must meet the following criteria : • Must be installed near the equipment and easily accessible; • Must meet standards and regulations in the country where used; • For type A plug, the protection of the installation must be set to 20 A. SAM1/SAM2/SIM1/(SAM3/SIM2) readers compartment The trapdoor for battery, SAM1/SAM2/SIM1/(SAM3/SIM2), readers located underneath the terminal, must be in place during the normal operation of the terminal. See sections "Removal of SAM1/SAM2/SIM, modules" as well as "Connecting the battery". On airplanes Your handset must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane. Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services. Explosion areas Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump. Electronic health appliances Your handset is a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice. USER GUIDE • 22/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 5.2. Security of your terminal Your device fulfils current applicable PCI PTS security requirements. Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader or any other part of your terminal. Such checks would provide warning of any unauthorised modifications to your terminal, and other suspicious behaviour of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device. CAUTION Positioning of the terminal on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Installing device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. Positioning of in-store security cameras such that the PIN-entry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.
USER GUIDE • 23/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 6. Standards CE Marking The CE marking indicates Move5000 complies with the requirements of European Directive 1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for: • the protection of the health and the safety of the user and any other person. • the protection requirements with respect to electromagnetic compatibility. and complies with harmonised standards. Depending Move5000 model involved standards-are: EU Directives : According to harmonised EU standards : Product Product Type Standards Issue date 1999/5/EC (R&TTE Directive) MOVE 5000 All product type EN 60950-1 2006 +/A11:2009 +/A1:2010 +/A12:2011 ContactLess EN 302 291-1/2 EN301 489-1 EN 301 489-3 EN 50357 EN 50364 2005 2008 2002 2001 2001 GSM/GPRS/UMTS EN 301 489-1 EN 301 489-7 EN 301 489-24 EN 301 511 EN 301 908-1 EN 62 311 2008 2005 2007 2003 2010 2008 2011/65/EU (RoHS Directive) All product type EN 50581 2012 USER GUIDE • 24/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved FCC/IC Compliance (2G/3G model) The FCC ID for MOVE/5000 2G/3G Terminal model is: XKB-MOV and IC number is 2586D-MOV • This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on, the user is encouraged to try to correct interference by one or more of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help • In order to meet FCC and Industry Canada RF radiation exposure limits for general population, this device must only be operated when held in the hand or in desktop position with a minimum separation distance of at least 20cm from the user's body and it must not be collocated or operated in conjunction with any other antenna or transmitter. Use of this device with an accessory in order to be worn and operated on user's body is strictly prohibited and will invalidate the certifications obtained for FCC and Industry Canada. • Afin de respecter les directives de la FCC et d’Industrie Canada concernant les expositions radiofréquence, cet appareil ne doit fonctionner que tenu dans la main ou sur station d’accueil avec une distance minimale d’au moins 20cm du corps de l’utilisateur et il ne doit pas être en colocation ou coopération avec une autre antenne ou émetteur. L’utilisation de cet appareil avec un accessoire dans le but d’être porté et fonctionné sur le corps de l’utilisateur est strictement prohibé et invalidera les certifications FCC et Industrie Canada obtenues • This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. • Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
USER GUIDE • 25/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. • This class (B) digital apparatus complies with Canadian ICES-003. • Cet appareil numérique de la classe B est conforme à la norme canadienne ICES-003 • No changes shall be made to the equipment without the permission of Ingenico as this may void the user’s authority to operate the equipment. • Tout changement apporté à ce terminal non expressément approuvé par Ingenico est susceptible d’annuler le droit de l’utilisateur à se servir de cet équipement. USER GUIDE • 26/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved Environment (WEEE, Batteries and Packaging) This product is labeled in accordance with European Directives 2002/96/EC concerning Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and Accumulators. Those provisions are requiring producers and manufacturers to become liable for take-back, treatment and recycling upon end of life of equipment and batteries. The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled. Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries. Packaging waste must also be collected separately to assure a proper disposal and recycling. Please note that proper recycling of the electrical and electronic equipment and waste batteries will ensure safety of human health and environment.
USER GUIDE • 27/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved 7. Troubleshooting The terminal does not turn on • Check the battery ( is it discharged ?, is it connected ?) A full discharged battery can take long charging time to recover • Connect terminal to terminal power supply or put it on powered base Cards are not read • Check that the magnetic card is swiped correctly (with magnetic band on terminal side) . • Swipe again the card with the magnetic stripe movement constant and rapid • Verify that the magnetic strip is not damaged, grooved or cracked • Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction is performed. The ticket is not printed • Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll following the instructions in this manual (section 0 “Installing the paper roll”) • Check the type of paper used (thermal paper must be used) • Verify thermal paper sensitive side. USER GUIDE • 28/28 Copyright © 2012 Ingenico R11 900017771 000 02 All rights reserved “This Document is Copyright © 2012by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the confidentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user. INGENICO is not responsible for any use of this device, which would be non consistent with the present document. All trademarks used in this document remain the property of their rightful owners.” Ingenico 28-32 Boulevard de Grenelle 75015 Paris - France Tél. +33 (0)1 58 01 80 00 – Fax +33 (0)1 58 01 91 35 www.ingenico.com Your contact *296175728*

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