Ingenico MOV RFID Contactless User Manual 900017771R1100002 296175728 user guide Move5000 v2

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Document Description	User manual - XKB-MOV.pdf
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Date Submitted	2015-06-02 00:00:00
Date Available	2015-06-02 00:00:00
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Document Title	900017771R1100002_296175728_user_guide_Move5000 v2
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Document Author:	njacquemont

Contents
1. Introduction ______________________________________________ 4
2. Presentation ______________________________________________ 5
2.1. Content of the box ________________________________________________ 5
2.1.1.
Terminal _______________________________________________________________ 5
2.2. Overview of the MOVE/5000 ________________________________________ 6
2.3. Keyboard details and functionality ____________________________________ 8
2.4. Touch panel _____________________________________________________ 8
3. Use of the terminal _________________________________________ 9
3.1. Switching off the terminal __________________________________________ 9
3.2. Reading card ____________________________________________________ 9
4. Installation _______________________________________________ 12
4.1. Recommendations _______________________________________________ 12
User Guide
4.2. USB Terminal connections _________________________________________ 13
4.2.1. uUSB _________________________________________________________________ 13
MOVE/5000
4.2.2. MicroSD Memory Card ____________________________________________________ 13
4.3. Opening trap door _______________________________________________ 14
USER GUIDE
4.4. SAMs & SIMs ___________________________________________________ 15
4.5. Battery ________________________________________________________ 16
4.5.1. Main characteristics ______________________________________________________ 16
4.5.2. Installing the battery______________________________________________________ 16
4.5.3. Charging the battery ______________________________________________________ 17
4.5.4. Changing the battery _____________________________________________________ 18
4.6. Paper roll ______________________________________________________ 19
4.6.1. Mains characteristics of INGENICO paper roll ____________________________________ 19
4.6.2. Installing paper roll _______________________________________________________ 20
5. Recommendations _________________________________________ 21
5.1. Safety_________________________________________________________ 21
5.2. Security of your terminal __________________________________________ 22
INGENICO –28-32 Boulevard de Grenelle – 75015 Paris - FRANCE
Tél. +33 (0)1 58 01 80 00 – Fax +33 (0)1 58 01 91 35
www.ingenico.com
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6. Standards _______________________________________________ 23
1. Introduction
7. Troubleshooting __________________________________________ 27
We hope that you will be fully satisfied with your new terminal MOVE/5000. This terminal is
available in different models. Please select by yourself in this documentation items related
to your model.
Read this guide to understand and make the best use of your terminal.
It presents you the necessary information about use, installation, maintenance, safety and
security recommendations.
WARRANTY / SECURITY
Use only the power supply included with the product to ensure best performance and
safety. Maintenance should only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the manufacturer’s responsibility.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
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2. Presentation
2.1.
2.2. Overview of the MOVE/5000
Content of the box
2.1.1. Terminal
MOVE/5000 terminal unit
equipped with a paper roll
A battery pack disconnected
User guide
Power adapter
Terminal unit
3’’5 LCD Display with touch
panel
WARNING
The power supply unit provided with your equipment is specially designed for Ingenico
terminals. Do not use any other power supply. The use of a power supply with apparently
similar voltage/current characteristics may damage your terminal.
Backlit keyboard
Easy loading printer
Magnetic card
reader
ADVICE
Keep the packaging. It must be re-used whenever the terminal is shipped.
Smart card reader
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Compartment where are located :
• the battery pack
• the modules SAM1/SAM2/SIM1/SIM2
• the 2nd Smart card reader (optional)
2.3. Keyboard details and functionality
Some keys can have other functions according to the applications that are in the terminal.
The functions key accesses the
different application menus
The red key cancels
procedure in progress
the
The yellow key cancels the last
character
The green key validates input
selections and information.
It is also used to switch on the
terminal
Feed paper a few centimers if
pressed for a long time (more
than 2 seconds)
2.4. Touch panel
The Move/5000 device is equipped with touch panel that allows you capture functions and
menus by your finger or using a stylus.
Weight
310g
(without paper roll nor battery)
Dimensions (L x w x h)
169x78x57 mm
Electrical mains network
100-240VAC / 50-60 Hz - Class II equipment
Connections on terminal
Micro USB AB serial link
Power connector
Contacts for Cradle
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3. Use of the terminal
Smart card
•
Card reader : insert the card horizontally with the chip facing upwards and leave in
position throughout the transaction.
•
2nd card reader (Optional) : is located under terminal trapdoor (on back of the
terminal). Insert the card up side down chip facing the terminal.
ADVICE
Before to use the terminal, always check if the roll of paper is present.
3.1.
Switching off the terminal
If the battery is empty and the terminal in use is removed from its base, the terminal
automatically shuts off.
It may also be switch by pressing simultaneously
second.
In order to restart the terminal, press
and
(yellow key) for one
on the keyboard.
3.2. Reading card
Magnetic stripe card
The card can be read either from bottom to top or from top
to bottom, with the stripe facing the terminal.
Use a regular movement in order to ensure a reliable card reading.
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Contactless (optional)
4. Installation
•
Bring the card firmly up to the active zone. Keep the
card close to the reader during the transaction
•
The 4 virtual LEDs are displayed during the transaction.
4.1.
Recommendations
Location of the Move5000
The terminal behavior for the cardholder may depend on:
• The terminal environment
• Local usage (language…)
Place the base on flat surface near an electric socket and according to the base to the
telephone or a Ethernet socket. The terminal should be placed far from any very hot zones,
protected from vibrations, dust, damp and electromagnetic radiation (computer screen,
anti-theft barrier etc.).
Operating conditions
Ambiant temperature
from +0°C to +50°C
Max relative humidity
85% at +40°C
Battery charging conditions
Ambiant temperature
from +0°C to +40°C
Storage conditions
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Ambient temperature
from -20°C to +55°C
Max relative humidity
85% at +55°C
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4.2. USB Terminal connections
4.3. Opening trap door
4.2.1. uUSB
•
•
•
There is an USB connector (microAB) on the left side of the Move/5000 Wireless
terminal (see below picture). This connector manages Host and Slave connexions.
The terminal supports USB Keys with FAT16 or FAT32
The USB Key has to be used with an USB adapter (refers to accessories section)
CAUTION :
Switch off the terminal before opening the trapdoor.
• Turn the terminal and unclip the trapdoor by pushing on the clip
with as shown with the arrows on the picture
USB micro AB
Connector used for PC travel
charger, USB Key, etc…
*MicroAB connector durability : up to 10 000 mating cycles
4.2.2. MicroSD Memory Card
•
Insert the MicroSD Memory Card into the
connector slot as shown on the figure.
• MicroSD connector is located on terminal side.
• The terminal supports MicroSD up to 32GB
microSD connector
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4.4.
4.5. Battery
SAMs & SIMs
The connector modules security SAM/SIM are located inside the terminal, in a closed
compartment.
4.5.1. Main characteristics
• SAMs and SIMs are indentified by the engraved marks on the
lower housing
Characteristics
Charge
(power supply-1.5A)
• When introducing a SAM/SIM in its slot, be sure to put the cut
corner as indicated on the engraved marks
Battery life
SIM 2 Connector (Dual SIM terminals)
or SAM3 connector
SIM 1 Connector
Li-ion 2900 mAh
50% capacity in 1,5 h; full capacity in 4 hours
• 450 transactions in GPRS with fully charged battery,
printing and backlit activated.
• Can remain powered ON up to 150 hours with
connected GPRS link and terminal in sleeping state
starting with fully charged battery and without energy
consumption related to backlit or radio link
* The battery capacity depends on the model of terminal and its use
4.5.2. Installing the battery
WARNING
Check that the terminal is not connected to the main electric network.
SAM 1 Connector
• Turn your terminal and unclip the battery trapdoor by pushing on
the button as shown on the picture
• Disengage the trapdoor
• Take the battery pack included in the box
SAM 2 Connector
• Locate the battery pack connector beside the battery
compartment
• Plug the battery pack connector according to
the connector locating system and (as shown
on picture).
Verify that it locks.
• Place the battery pack in its compartment.
• Close the battery compartment trapdoor.
Battery compartment
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4.5.3. Charging the battery
4.5.4. Changing the battery
It is imperative to use a battery authorized by Ingenico.
There is danger of explosion if battery used is not approved by Ingenico.
When does the battery need to be charged?
•
On initial start up, charge the battery for 16 hours under the environmental
conditions stated above
•
When used daily, the terminal recharges its batteries each time it is placed on its
base . Charging is automatic
•
When used with a terminal power supply: connect the power supply to Move5000
power connector.
How does the battery need to be charged?
•
The environment in which the charge takes place influences battery lifetime and
autonomy (number of transactions)
•
Remove the terminal from its base
•
Turn it off by pressing simultaneously
one second
•
Remove the battery trapdoor (see section 4.5.2“installing battery”)
•
Lift the battery and remove it from its compartment
•
Carefully disconnect battery, following the
instructions below.
The optimal conditions are as follows:
Charging away from any external heat source (radiator, sun, enclosed area…)
The optimal temperature is between +15°C and +25°C
How can the battery be charged?
•
b) Finish extracting connector by tilting it slightly
(F3 arrow) to bring it away from the terminal
housing
Check if the battery symbol is flashing or moving (=battery charging).
Using the terminal power supply (the terminal is out of its base)
Connect the terminal power supply unit to the terminal microAB connector located
on the left side of the terminal.
(yellow key) for about
a) Unlock the connector by pressing the locking
mechanism as indicated by F1 arrow while pulling
this connector (F2 arrow ).
Release traction on it as soon as the connector
comes unclipped
Using the base
• Place the terminal on its base
•
and
•
Inform the terminal that battery will be replaced (*). Do so start the terminal
without battery by fitting it on its base, or connecting terminal power supply.
•
Remove terminal from base or disconnect terminal power supply
•
Connect and install the new battery by following the instructions in section 4.5.2
“Installing battery”
•
Connect the power supply unit to the power supply mains network
•
•
Close the battery trapdoor and charge the new battery. See section "0 “Charging
the Battery"
Check to see if the battery symbol is flashing or moving(=battery charging)
•
In order to preserve the environnement, dispose used battery in compliance with
current country recycling legislation.
(*)The terminal memorizes that there is no battery simply by powering up. It will then
correctly perform-full recharge with the next battery.
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4.6. Paper roll
4.6.2. Installing paper roll
4.6.1. Mains characteristics of INGENICO paper roll
•
Open the paper compartment by lifting the catch located at the rear of the terminal and
pull the cover to the rear of the terminal.
•
Insert the paper roll in the compartment following the directions shown on the below
picture
•
Pull the paper up to the top of the terminal
•
Maintain the paper and close the lid
•
Press simultaneously on both upper corners of the paper flap, as shown by arrows on
picture, until it clips into position
Depending on IWL model two paper roll can be used:
R40 paper roll Characteristics
Precisions
Colour
White
Width
58 mm
Diameter
40 mm
Length
About 18 metres
•
The thermal paper can be deteriorated by poor storage conditions, so we
recommend you to avoid :
– storage in hot wet places (near air-conditioner, humidity higher than 85%)
– exposure to sunlight or ultraviolet for long periods
– contact with organic solvents (solvent type adhesive)
– direct contact with materials containing plasticizers (PVC transparent
folders or envelopes)
– direct contact with «diazo» papers
– direct contact with water
– Rubbing or pressing the paper too strongly
WARNING
For best product performance, only use heat sensitized paper approved by Ingenico.
WARNING
Switch off the terminal prior to installing a paper roll.
Use only paper approved by Ingenico.
The use of non approved paper is likely to damage the printer of your terminal.
ADVICE
If you insert a new R40 paper roll, tear off the first length (one complete turn to avoid
printing on adhesive tape footprint).
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5.2. Security of your terminal
5. Recommendations
5.1.
Safety
Powering down the Move/5000 :
Disconnect the Move/5000 power supply block adapter from the electrical mains
network.
Lithium cell
The Move/5000 is fitted with an internal lithium cell which can only be accessed by
a qualified technician.
Battery
Move5000 is fitted with battery specially designed for this terminal.
• Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.
• Used batteries must be disposed of at the appropriates sites.
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering of the equipment. It
is strongly advised that these checks are performed regularly after receipt. You should
check, for example: that the keypad is firmly in place; that there is no evidence of unusual
wires that have been connected to any ports on your terminal or associated equipment, the
chip card reader or any other part of your terminal. Such checks would provide warning of
any unauthorised modifications to your terminal, and other suspicious behaviour of
individuals that have access to your terminal. Your terminal detects any “tampered state”.
In this state the terminal will repeatedly flash the message” Alert Irruption!” and further
use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you
should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal is only granted to
staff that have been independently verified as being trustworthy.
The terminal must never be put in or left at a location where it could be stolen or replaced
by another device.
Warning
There is a risk of explosion if the battery is incorrectly replaced or is placed in a fire.
Electrical power outlet
The electrical outlet must meet the following criteria :
• Must be installed near the equipment and easily accessible;
• Must meet standards and regulations in the country where used;
• For type A plug, the protection of the installation must be set to 20 A.
SAM1/SAM2/SIM1/(SAM3/SIM2) readers compartment
The trapdoor for battery, SAM1/SAM2/SIM1/(SAM3/SIM2), readers located
underneath the terminal, must be in place during the normal operation of the
terminal. See sections "Removal of SAM1/SAM2/SIM, modules" as well as "Connecting
the battery".
CAUTION
Positioning of the terminal on check stand must be in such a way to make cardholder PIN
(Personal Identification Number) spying infeasible.
Installing device on an adjustable stand must be in such a way that consumers can swivel
the terminal sideways and/or tilt it forwards/backwards to a position that makes visual
observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PIN-entry keypad is not visible.
NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure
that they are not being overlooked when entering their PIN Code.
On airplanes
Your handset must be switched off by removing the battery pack. Remove the
battery from the terminal when on an airplane.
Non-compliance with these safety rules may result in legal action and/or a ban on
later access to cellular network services.
Explosion areas
Certain regulations restrict the use of radio equipment in chemical plants, fuel depots
and any site where blasting is carried out. You are urged to comply with these
regulations. The terminal shall be protected by a specially fitted and certified cover
enabling use in proximity to a fuel pump.
Electronic health appliances
Your handset is a radio transmitter which may interfere with health appliances, such
as hearing aids, pacemaker, hospital equipment, etc.
Your doctor or the equipment manufacturer will be able to provide you with
appropriate advice.
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6. Standards
FCC/IC Compliance (2G/3G model)
CE Marking
The FCC ID for MOVE/5000 2G/3G Terminal model is: XKB-MOV and IC number is 2586DMOV
The CE marking indicates Move5000 complies with the requirements of European Directive
1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for:
•
•
the protection of the health and the safety of the user and any other person.
the protection requirements with respect to electromagnetic compatibility.
and complies with harmonised standards.
Depending Move5000 model involved standards-are:
According to harmonised EU standards :
EU Directives :
Product
Product Type
Standards
Issue date
All product type
EN 60950-1
2006 +/A11:2009
+/A1:2010
+/A12:2011
EN 302 291-1/2
2005
EN301 489-1
EN 301 489-3
EN 50357
2008
2002
2001
ContactLess
1999/5/EC
(R&TTE Directive)
MOVE
5000
GSM/GPRS/UMTS
2011/65/EU
(RoHS Directive)
All product type
EN 50364
2001
EN 301 489-1
2008
EN 301 489-7
EN 301 489-24
2005
2007
EN 301 511
EN 301 908-1
EN 62 311
2003
2010
2008
EN 50581
2012
•
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception which can be determined by turning the equipment off
and on, the user is encouraged to try to correct interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on circuit different from that to which the
receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help
•
•
In order to meet FCC and Industry Canada RF radiation exposure limits for general
population, this device must only be operated when held in the hand or in desktop
position with a minimum separation distance of at least 20cm from the user's body
and it must not be collocated or operated in conjunction with any other antenna or
transmitter. Use of this device with an accessory in order to be worn and operated
on user's body is strictly prohibited and will invalidate the certifications obtained for
FCC and Industry Canada.
Afin de respecter les directives de la FCC et d’Industrie Canada concernant les
expositions radiofréquence, cet appareil ne doit fonctionner que tenu dans la main
ou sur station d’accueil avec une distance minimale d’au moins 20cm du corps de
l’utilisateur et il ne doit pas être en colocation ou coopération avec une autre
antenne ou émetteur. L’utilisation de cet appareil avec un accessoire dans le but
d’être porté et fonctionné sur le corps de l’utilisateur est strictement prohibé et
invalidera les certifications FCC et Industrie Canada obtenues
•
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation.
•
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Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions
suivantes :
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(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si
le brouillage est susceptible d'en compromettre le fonctionnement.
Environment (WEEE, Batteries and Packaging)
•
•
This class (B) digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme canadienne ICES003
This product is labeled in accordance with European Directives 2002/96/EC concerning
Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries
and Accumulators. Those provisions are requiring producers and manufacturers to become
liable for take-back, treatment and recycling upon end of life of equipment and batteries.
•
No changes shall be made to the equipment without the permission of Ingenico as
this may void the user’s authority to operate the equipment.
Tout changement apporté à ce terminal non expressément approuvé par Ingenico
est susceptible d’annuler le droit de l’utilisateur à se servir de cet équipement.
The associated symbol means that WEEE and waste batteries must not be thrown
away but collected separately and recycled.
•
Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and
batteries according to the local regulation of your country. Please contact your retailers for
more detailed information about the compliance solution in place for disposing of your old
product and used batteries.
Packaging waste must also be collected separately to assure a proper disposal and
recycling.
Please note that proper recycling of the electrical and electronic equipment and waste
batteries will ensure safety of human health and environment.
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7. Troubleshooting
Cards are not read
• Check that the magnetic card is swiped correctly (with magnetic band
on terminal side) .
• Swipe again the card with the magnetic stripe movement constant and rapid
• Verify that the magnetic strip is not damaged, grooved or cracked
• Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction is performed.
The ticket is not printed
• Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this manual (section 0
“Installing the paper roll”)
• Check the type of paper used (thermal paper must be used)
• Verify thermal paper sensitive side.
“This Document is Copyright © 2012by INGENICO Group. INGENICO retains full copyright ownership,
rights and protection in all material contained in this document. The recipient can receive this
document on the condition that he will keep the document confidential and will not use its contents
in any form or by any means, except as agreed beforehand, without the prior written permission of
INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party
without the prior written permission of INGENICO. If such permission is granted, it will be subject to
the condition that the recipient ensures that any other recipient of this document, or information
contained therein, is held responsible to INGENICO for the confidentiality of that information.
Care has been taken to ensure that the content of this document is as accurate as
possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated
information. The contents of this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual obligations agreed upon in
writing between INGENICO and the user.
INGENICO is not responsible for any use of this device, which would be non consistent with the
present document.
All trademarks used in this document remain the property of their rightful owners.”
Your contact
Ingenico
28-32 Boulevard de Grenelle
75015 Paris - France
Tél. +33 (0)1 58 01 80 00 – Fax +33 (0)1 58 01 91 35
www.ingenico.com
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*296175728*
The terminal does not turn on
• Check the battery ( is it discharged ?, is it connected ?)
A full discharged battery can take long charging time to recover
• Connect terminal to terminal power supply or put it on powered base
Copyright © 2012 Ingenico
All rights reserved

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