INTERACTIVE COMMUNICATIONS INFORMATION TECHNOLOGIES TC-100E0001 TELECENTER User Manual TC 100E UserManual Ver1 1

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USER MANUAL

ICIT TeleCenter

TC-100E

User Manual

For OEM / VAR and Services

Distributors

VAR / OEM and Service Distributors authorized by written agreement

with ICIT Co. Ltd. or ICIT America may re-publish all or components

Of this User Manual for delivery to end-user customers which will purchase

or rent the TeleCenter product.

Version 1.1

TABLE OF CONTENTS

FCC / CSA / UL CERTIFICATION NOTICES................................................................................... 1

SAFETY INFORMATION.................................................................................................................... 1

WARRANTY AND SERVICE INFORMATION................................................................................. 2

HELP AND ADDITIONAL INFORMATION...................................................................................... 3

INSTALLATION AND CONNECTION............................................................................................... 3

EXTERNAL CONNECTORS AND SWITCHES................................................... 3

PHONE AND ANSWER MACHINE OPERATION............................................................................ 4

OPEN KEYBOARD MODE –.................................................................................. 5

O/S OPERATING SYSTEM SUPPORT.................................................................. 5

TELECOMMUNICATOR for WIN95.................................................................................................. 6

Personalize TeleCommunicator for You................................................................... 8

General Instructions for Use and Familiarity –........................................................ 8

Enter Speed Dial Numbers -...................................................................................... 9

Using TeleCommunicator Telephone Functions......................................................13

Using TeleCommunicator EMAIL Functions..........................................................16

Using TeleCommunicator Facsimile Functions........................................................19

Receiving Facsimile Messages –...............................................................................23

To EXIT TC-Fax –....................................................................................................23

Installation and Troubleshooting Notes for TeleCommunicator..........................................................24

For Win95 Installations.........................................................................................................................24

Installed Directories –...........................................................................................................................24

Version Updates –..................................................................................................................................24

Start-Up Error – Com4 or Com5 –.......................................................................................................24

Graphics or Wallpaper Display Error –...............................................................................................24

VAR AND OEM TECHNICAL GUIDE...............................................................................................24

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FCC / CSA / UL COMPLIANCE STATEMENT

FCC PART 15

NOTE :

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference in a residential installation. This

equipment generates, uses and can radiate radio frequency energy and, if not installed

and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on, the

user is encouraged to try to correct the interference by one more of the following

measures:

£-Reorient or relocate the receiving antenna.

£-Increase the separation between the equipment and receiver.

£-Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

£-Consult the dealer or an experienced radio/TV technician for help.

FCC PART 68

NOTE :

This equipment complies with FCC Rules Part 68. The FCC Part Registration Number is

6ME KOR-34490-MT-E, and The Ringer Equivalence Number (REN) is 0.3B. You

must provide this information to the telephone company when requested.

This equipment uses the following USOC jacks : RJ11C.

CSA/UL

NOTE :

This equipment is tested and certified as cUL-us Safety standards compliant. The cUL-

us Mark is an accepted standard for both the USA and Canada. The cUL-us certification

number is ___________.

WARNING

Changes or modifications not expressly approved by the manufacturer could void the

user’s authority to operate the equipment.

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SAFETY INFORMATION

The TeleCenter is an electrical appliance and you should follow all precautions that

would be expected and applied to such a product. Don’t use it near or in water, keep

dangerous chemicals away. Don’t spill liquids on the keyboard. Don’t place it too closely

to other electronic products such as a radio or television. Ensure there is reasonable air

circulation around unit when installed. It should be installed on a level surface. Clean the

screen with a soft dry cloth only.

“CAUTION Danger of Explosion if battery is in correctly replaced. Replace only with

same or equivalent type recommended by the manufacturer. Dispose of used batteries

according to the manufacturer’s instructions”

WARRANTY AND SERVICE INFORMATION

The TC-100E in warranted by the manufacturer ICIT Co. Ltd. for a period of one year f

rom the date of installation or sale to an end-user. The warranty applies to correct any

defect in manufacture or material and includes all cost of parts and labor to repair the

defect or replace the defective unit at the manufacturer’s cost.

You may have purchased your TeleCenter from a distributor or dealer or as a component

of a complete service or system product. Please see your distributor or service provider

for more information about warranty and after-warranty service procedures.

You may get additional warranty and service information from the manufacturer’s agent

and master distributor in North and South America, ICIT America by calling (613) 562-

0598 or by sending email to info@icitamerica.com or by accessing our web-site at

www.icitamerica.com/service.

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HELP AND ADDITIONAL INFORMATION

Contact the services provider or VAR / OEM dealer that supplied you the TeleCenter for

more information and assistance.

ICIT America offers additional help and information about the TeleCenter and related

products from our Internet World Wide Web site at www.icitamerica.com/service. The

TeleCenter is set-up to easily access ICIT America when the system is operational and

connected to the Internet. You can also call ICIT America at (613) 562-0598 or fax at

(613) 562-0914.

Additional information and help are included in the applications and software that are

included with the TeleCenter.

INSTALLATION AND CONNECTION

Included with your TeleCenter unit – You should have a) an external power

adapter for 110V or 220V power, b) a phone hand-set, c) a phone line cable.

Installation– a) insert the power adapter cable in to the rear right connector on

the TeleCenter, b) insert the short telephone cable into the hand-set and the telephone

jack at the side of the TeleCenter, c) insert the long telephone cable into the telephone

jack at the right rear of the TeleCenter (one line operation) or at the left and right rear

(two line operation). Set the Line Selection Switch to the left for one line operation or the

right for two line operation. See the External Connectors section below for illustration.

Connection – a) connect the power plug from the power adapter to your electrical

power. Use a power bar with filter and breaker if you have irregular power levels, b)

connect the long telephone cable(s) to your telephone service jack(s).

EXTERNAL CONNECTORS AND SWITCHES

This diagram shows the connectors on the rear base of the TeleCenter looking from the

back;

REAR OF BASE

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Note that the 25-pin Parallel port is usually used to connect a printer. Note that you

should NOT connect a modem or similar device to Com 1 or Com2 as these ports include

a small power voltage on pin 9 and are designed to drive external devices that require

power. Note that the Line selection switch should be set to the left (one line) or to the

rights (two lines). If you operate the TeleCenter with one line, then only one of the voice

phone or the data terminal may be used at the same time. If you operate with two lines

connected, you may use the voice phone and data terminal simultaneously.

When facing the front of the

TeleCenter, the left side of the base

includes switches that allow you to

adjust the volume of the speaker

phone and the phone ringing. The

higher peak is louder volume.

Side of Base View

The volume will be adjusted whenever you move the Switch position. Toward the front is

louder. There are 3 positions for each of ring volume and speaker volume.

PHONE AND ANSWER MACHINE OPERATION

When the TeleCenter is connected to power but not turned on from the rear base power

switch, the PHONE and ANSWER MACHINE functions described here are available for

use. The TeleCenter PHONE DISPLAY screen will not be operational.

Phone and Speakerphone – The POWER

Button is illuminated if the power is turned

on at the rear of the base. The HOLD

button will put your call on hold and play

a melody to signal the line is still

connected. Press HOLD again to pick-up

the line. REDIAL will dial the last

number dialed. FLASH is used to switch

between services or turn on or off a phone

company service. SPEAKER turns the

speakerphone on or off Each time it is

pressed. The telephone Handset will not

work while the Speaker is on.

Answering Phone Functions

Machine Functions

Telephone Keypad

Answer Machine - The Answer Machine will allow you to record your own Out Going

Message (OGM) of up to 30 seconds and receive and playback messages of up to one (1)

minute in length each and a total of up to 10 minutes of recorded messages. You can

operate the Answer Machine function both locally and remotely by a telephone call.

The ANS ON/OFF button is also an LED that is not on when the Answer Machine

function is OFF. Press the ANS ON/OFF button once to turn ON the function. Each time

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you turn ON the Answer Machine function, you will hear the Out Going Message (OGM).

The LED will now light green. When there is a message received , the ANS ON/OFF

button will show a flashing green light. When the phone is ringing, the LED will flash

more quickly on and off.

The REC button allows you to hear the existing Out Going Message or record a new

one. Press and hold down the button until you hear a beep, then speak to record a new

message. Just press the button briefly to hear the existing message.

The B.SKIP F.SKIP button allows you to both back and forward skip through recorded

messages. Press the button on the left side to back skip. Press the button on the right side

to forward skip.

The CLEAR button is used to clear or erase the last incoming message played. If you

push and hold the CLEAR button for a longer period, approximately 2 seconds, it will

clear ALL incoming recorded messages.

The PLAY ON / OFF button will turn on and off the play back of recorded messages.

Remote Answer Machine Functions - You may program the Answer Machine to

accept remote operation with a password number. Press the FLASH key and enter a 3

digit password number. You will hear a tone to confirm it has been set. The factory

default is “123”. When you call remotely and the Answer Machine picks-up, while the

Out Going Message is playing, press the # key and then enter the 3 digit password

number. Then use these telephone number “controls” to operate the Answer Machine

functions; 1 – PLAY, 2 – REC, 3 – ANS-ON / OFF, 4 - B.SKIP,

6 – F.SKIP, 0 – CLEAR.

OPEN KEYBOARD MODE – All of the telephone and Voice Message functions

described above work while the TeleCenter unit is closed with the keyboard folded

against the screen. The I/O power switch does NOT need to be ON. When you open the

keyboard and turn ON the I/O switch, the full screen display and a wide selection of

additional services and functions are available.

O/S OPERATING SYSTEM SUPPORT

The TeleCenter incorporates a dedicated computing device with data terminal functions

that can be used for a variety of applications in different industries, including Internet

access, Email, Facsimile Messaging, etc.

The operating software and configuration and operation of applications and functions will

be dependant upon the system supplied to you as an inherent part of the TeleCenter

system. See instructions and information supplied by your Services provider, distributor

or VAR from which you received the TeleCenter product.

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Optional Operating System (O/S) support for the TeleCenter includes; DOS (default),

Windows 95, Windows CE, QNX and LINUX. DOS is resident in the EPROM of each

TeleCenter unit.

TELECOMMUNICATOR for WIN95

TeleCommunicator is a simple software system for Win95 installations that implements

an easy to use, “one-touch” interface to all TeleCenter messaging and communication

functions. You can use TeleCommunicator with a computer MOUSE if you wish, or you

can use it with the TeleCenter touch-screen and your finger (or a pointer ).

With TeleCommunicator on your TeleCenter, you have the benefit of many convenient,

easy and automatic functions that will enhance your ability to communicate, for both

business and personal applications, including;

• USE AN UNLIMITED PERSONAL DIRECTORY with home, office, cell

and fax numbers and email address, to automatically call, email or fax!

• SEE A CALLER’S NAME AND NUMBER, automatically return the call or

add the name and number to your Directory automatically.

• SEE THE NAME AND NUMBER OF PEOPLE LEAVING VOICE

MESSAGES, play them in any order your choose.

• USE YOUR PHONE COMPANY’S CALL MANAGE FEATURES

without having to remember or enter codes each time you use the feature.

• USE A SIMPLE EMAIL FUNCTION to compose and send email, or use an

email program you already know and prefer.

• EASILY COMPOSE AND SEND FACSIMILE MESSAGES, or use a

facsimile program you already know and prefer.

• CONNECT WITH THE INTERNET AND USEFUL WEB-SITES with a

simple “touch” to the Service Connection options on-screen.

TeleCommunicator will automatically start when you “turn-on” the TeleCenter with the

rear-base power switch. After Win95 is loaded, the TeleCommunicator splash screen and

then MainScreen will be displayed. (Some systems may require that you choose a Win95

Desktop Icon to start TeleCommunicator).

TeleCommunicator MainScreen – The TeleCommunicator MainScreen is designed so

that you can see and operate the telephone related functions even when the keyboard is

closed. All of the MainScreen is displayed when the keyboard is open. When open,

additional functions like Email and Facsimile which require a keyboard are easily

accessible. Below is an example of the MainScreen with the keyboard open.

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Only areas 1 through 4 at the top of your screen are visible when the TeleCenter

keyboard is closed. These areas allow you to use Call-ID and Call Manage services from

your phone company and to use a powerful PHONE DIRECTORY and the VOICE

messaging ANSWERING MACHINE in your TeleCenter.

An important feature of TeleCommunicator is the ability of your Internet Service

Provider and or financial or other services provider, to automatically place “One-touch”

connection buttons on the MainScreen to be always accessible and visible for your use

with convenience. These areas are called “Service Connection” areas and they are

identified with graphics and logos that identify the services easily and clearly. Just touch

the area for on-demand “one-button” connection and service.

The Message Line (Area 1) shows you the current status of telephone operations such as

the number being dialed, the number of messages or calls received, as well as the time

and date. The List Box (Area 2) shows the list of entries or messages for the current

function. You can touch an entry directly to select it or you can use the up/down arrows

at the side of the List Box to move up or down a line or a full-screen. The current Mode

is displayed at the top of the Function Box (Area 3) together with the functions available

in that mode. The Mode Select Box (Area 4) allows you to change between modes.

Service Connection Buttons – The MainScreen above shows multiple Service

Connection Buttons when you open the keyboard (Area 5). Your screen will have

different Buttons set-up by your Service Provider , to automatically “one-button” connect

to a variety of services with the data terminal and modem used by the TeleCenter.

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Application Panel – The Application Panel (Area 6) allows you to start major

applications like Phone, Email, and Facsimile. PHONE is a convenient version of the

physical phone buttons under the TeleCenter keyboard so you don’t have to close the

keyboard to use these functions! EMAIL and FACSIMILE start easy to use

TeleCommunicator functions that use the TeleCommunicator Phone Directory for

addresses and keep options and choices very simple. UTILITIES allows you to turn-off

Call ID or Call Manage if you won’t be using these services, to set-up your own Email

address and to set-up Speed Dial buttons and other options on the TeleCenter. In the

Application Panel area, you can also choose EXIT to exit TeleCommunicator to the

Operating System or to shut-down the system entirely.

Personalize TeleCommunicator for You

General Instructions for Use and Familiarity – Use your finger or a pointer-device like

a pencil tip to touch the buttons you want to select on the TeleCommunicator screen. You

will hear a low “beep” to signal that your touch was recorded and that TeleCommunicator

will respond. Don’t be afraid to experiment, watch the results and choices or options that

come up with each selection you make. You can’t hurt anything, so experiment and get

familiar with how TeleCommunicator works. You can select any name or number in the

List Box by touching it, or by using the up/down arrow keys to move the highlight cursor

to show which item in the List is selected.

Once you make a choice, there will usually be a response like a change in the item list

selected, the choices and options available, or a confirmation request such as confirm Yes

or No or OK. Often you cannot make another choice until you answer the confirmation

request. To enter data into a field or text box, touch the beginning of the box so that a

“cursor” appears there, then type the text with the keyboard.

DIRECTORY Set-up – You can easily add the names, numbers and addresses that you

will use in Telecommunicator to your own DIRECTORY.

Add DIRECTORY Entries –

Choose DIRECTORY in the Mode

Select Box so that the Function Box

indicates you are in Directory mode.

Now select EDIT in the same

Function Box. You will see a screen

which is very similar to the one

displayed at right. it already has 10

entries in the Directory.

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Choose ADD to enter a new entry in the Directory. Then type in the name, phone and fax

numbers that you want to use for this entry, as well as any email address. It is not

necessary to enter a number or address for each type. In the List Box, TeleCommunicator

will show what numbers are entered, example (O) means an office number is entered. If

you enter only one phone number, when you choose to CALL from the Function Box,

then TeleCommunicator will Call automatically. If you enter multiple numbers, such as

Home, Office and Cell numbers, then TeleCommunicator will prompt you to select what

number you want when you choose CALL.

To change an existing DIRECTORY entry, select the entry name so that the details are

displayed. Then change or edit details and select UPDATE . You may DELETE an entry

in the same manner. Select it so the details are displayed and select DELETE .

UTILITY Set-Up Options – When you first use TeleCommunicator, you can also select

the functions that you will use and add your personal information for email and facsimile

messaging. Choose UTILITY in the Application Panel and you will then have a choice

between multiple folder tabs, each for a different group of settings, including Phone,

Email Account, Function and Wallpaper.

The Phone tab, as shown below will allow you to select Speed Dial buttons for use in the

PHONE application.

Enter Speed Dial Numbers -

To enter speed dial numbers that will

be placed on Speed Dial buttons

1 – 6, choose the down arrow at the

right of each Name box.

The names in your Directory will be

displayed and you can choose the

one that you want placed on this

Speed Dial button.

Next, for the “Label” box, enter the

text name you want to display on the

button – a maximum of 13

characters will be displayed!

If you must dial a number first to get

on outside line, enter the number as

the ”External No”

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Utility E-Mail set up - Next, choose the E-

mail Account tab. You should enter your

own email account information to be used

with TeleCommunicator.

Note that you can enter multiple accounts if

you wish, for different users of the system or

for your own use.

Do NOT enter the Password if you want to

be sure that others cannot send email under

your account and name. If not entered, the

Password must be entered each time you try

to send an email.

When an entry is selected, choose SET

DEFAULT to make it the entry which

automaticly appears when you send e-mail..

Change an existing entry by typing in the

changes and choosing UPDATE.

Utility Function Set-up - Next, choose the

Function tab. You will see the screen

displayed to the right. Here you can choose

to “turn-off” the Call-ID and or Call Manage

functions, if you will not use these services

from your phone company. You can also

choose to “turn-off” the use of Call-ID with

the Voice messaging function. The default

setting is to use these services so the choice

in marked with a check-mark. Just touch the

check-mark box to un-select and “turn-off”

the service so that these functions will NOT

be displayed on the MainScreen.

You can also choose what Email and FAX

functions you wish to use. The default is to

use the simple email and fax capabilities

which are included with TeleCommunicator.

If you choose to use Outlook Express or another email or facsimile program, you must be

certain that this program or program(s) is properly installed on the TeleCenter unit.

Finally the Function tab in UTILITY will allow you to customize the operation of

TeleCommunicator to meet your personal preferences. You can choose to have the Beep

sound when you touch the screen ON (check-marked) or OFF (not check-marked).

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You can choose to turn ON (check-marked) or OFF (not check-marked) the Windows

START button. You can also choose to disable the soft re-boot keys Ctrl-Alt-Del

(check-marked) so that the TeleCenter cannot be re-started in this manner.

Utility Brightness Control – Next, choose the

Brightness Control tab. The screen at right will

display with color squares that will help you to

judge the level of brightness that you wish to set

for the screen.

Touch and drag the adjustment bar to the right for

the brighest setting. Move it further left toward

Darkest for less brightness in the display. You can

also touch the right or left arrow buttons to adjust

the brightness in increments.

Click OK when you have set the level of

brightness that you want to use.

Utility Wallpaper Set-up - The Wallpaper set-

up allows you to change the graphics and actions

that are mapped to the Service Connect Area of

TeleCommunicator. In some versions of

TeleCommunicator, this option may not be

present as the settings are determined by the on-

line services that you have subscribed to. When

you choose the Wallpaper tab, you will be asked

for a Password. The default Password is icit in

lower-case. Once you enter a Password and press

ok, you will see a similar screen as right side.

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You can choose SETUP for each or any one

of the 9 Service Connection touch-areas.

When SETUP is selected, you will have the

choice to select an IMAGE for this touch-

area. Images should be bit-map graphic files

that are 120x75 pixels in size. If a bit-map

image is selected that is larger or smaller,

Telecommunicator will scale the image and

display it, but there may be some distortion.

By default, when you choose to select an

image, TeleCommunicator will read the

directory named /image which is a sub-

directory of the TeleCommunicator

directory. NOTE that if you read and load the

image from another directory, such as a

floppy disk drive, TeleCommunicator will try

to read the image from the same directory

each time it starts-up. Therefore DO NOT

read. the image from a floppy disk, but copy

it to the /image directory first.

CALL MANAGE Set-up - To use CALL MANAGE for your phone company service

requirements and for your choice of services, you must set-up the codes that are required

to start and stop the different services.

CALL MANAGE services include services like Call Forward, Call Waiting, Call

Return and Call Answer. You will find the codes used by your phone company in the

front of your white pages and yellow pages phone book. You can also call your phone

company for help. You only need to enter the codes for the service(s) that you want to

use

CALL MANAGE SET-UP from the

Select Mode Box to be sure you are in

CALL MANAGE mode. Then select

EDIT from the Function Box. The edit

screen will be displayed like the screen at

right. Choose ADD to enter a new CALL

MANAGE service code. Select the Name

box and enter a name that you will identify

with the service option, such as Call

Forward (Home). Then enter the code used

to turn-on or start the service, such as *72.

Then enter the code used to stop the

service, such as *74.

Then choose whether the service is currently ON or OFF. (If you are not sure if it is now

ON or OFF, don’t worry you can easily change this anytime.) For some service choices,

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like Call Forward, you must enter the phone number that you want your calls forwarded

too. Put this number in the “Additional” box. (You can use this Additional box whenever

an ON code requires a subsequent entry, like Call Answer pick-up after # rings). You can

use the phone keypad at the right of the screen to enter numbers and codes easily.

After you fill-in each of the choices above, select OK to save or ADD to add another

entry. To UPDATE an existing entry, select that entry from the List Box in the edit

screen, either by touch or up/down cursor keys, change the part of the entry you want to

change, then press UPDATE. Remember that you also enter and easily use Call Manage

codes for features like Call Return and Call Trace. Just choose EDIT while

TeleCommunicator is in CALL MANAGE mode and choose ADD to enter a new service

code. Remember that some services will NOT work until you subscribe for the service

from your phone company.

Using TeleCommunicator Telephone Functions

You can personalize, set-up and add to the TeleCommunicator

Directories and options as you use your TeleCenter. Many automatic

functions and built in features give you ease and convenience that no

other “telephone” can offer. Using the TeleCommunicator PHONE

functions; CALL-ID, DIRECTORY, VOICE MSG, CALL

MANAGE and PHONE will save you time and give you powerful

communication tools.

CALL-ID - When in Call-ID mode, the number and name (if available) of the incoming

caller, as well as the time and date of their call, will be displayed in the List Box at the

top of the list. If you are in any other mode, the caller information is displayed on the

Message Line. It is still added to the list of

callers which is unlimited in size.

In Call-ID mode, use your pointer to touch

an entry in the List or use the up/down arrow

keys to select an entry, then press CALL to automatically use the number information

and return the call. Press DELETE to delete the entry. If the entry is NOT in your

TeleCommunicator DIRECTORY, you will be asked if you want to add it to you

DIRECTORY.

Press SEARCH to search the List of Call-ID

entries for all entries which meet your search

definition. Enter a first, second or third letter

for the search. Note that the search will

search from left to right in the name and only include the entries which match exactly.

See the detailed explanation for the Search function under DIRECTORY which follows.

Press CLEAR to delete ALL entries in the List. You will be asked if you want to ADD

each entry to be cleared to your DIRECTORY if it is not already in the DIRECTORY.

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DIRECTORY – When in DIRECTORY mode, the list of entries in your DIRECTORY

will be displayed in the List Box. Use your pointer to touch and select an entry, or use

your up/down arrow keys to select an entry by highlighting the line.

Note that each entry shows if Home (H),

Office (O) or Email (E) and Fax (F)

information is included for this entry.

Press CALL to automatically dial the

selected entry. If there are multiple phone

numbers for the entry, you will be

prompted to choose which number you

wish to call. This is very useful for trying

to reach someone when you are not sure where they are. NOTE that when you have

entered only one number for an entry in the DIRECTORY, it will be automatically

dialed and you will NOT be asked to confirm. This is very useful when you only call

someone at their office for example.

Press SEARCH to search your DIRECTORY for all Name entries which meet the search

criteria, which can be any number of letters or characters. However, note that the search

operates to find exact matches only from left to right. A search for “C” will bring up all

names that start with C. A search for Co will only bring up all Names that have the first

two letters of Co.

The DIRECTORY List Box will display

the search results. To again view all

Directory entries, Press ALL VIEW .

Press DELETE to erase a selected

DIRECTORY entry from your

DIRECTORY. You will be asked to confirm,

Yes or No. Press EDIT to change a selected DIRECTORY entry, such as when you

want to add or change a number or email address. Detailed explanation of the EDIT

function is included in the Personalize TeleCommunicator section of this User Guide.

NOTE that both the EMAIL and FACSIMILE functions of TeleCommunicator use your

Personal DIRECTORY so that you do not have to enter addresses and names or numbers

twice. This is not possible if you choose to use another Email or Fax program.

VOICE – When in VOICE mode, the List

Box will show the voice messages received

by TeleCenter in the order received (1) with

the name (2) date time (3) and length of the

message (4).

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Only the message number (1) and length (4) will be displayed if Call-ID is not used.

Use a pointer to touch and select an entry, or use the up/down arrow keys to select an

entry. Press PLAY to skip to the selected message and play it back on the TeleCenter

speaker. This is a unique convenience that allows you to listen to the messages you want

first, without going through other messages. Press STOP to stop a message that is being

played. Press CALL to dial the caller who left the selected message. This is only possible

if Call-ID is used. Press DELETE to erase a message that is selected.

CALL MANAGE – When in CALL MANAGE mode, the List Box will show the Call

Manage service entries that have been added to TeleCommunicator. Beside each entry is

the list box is an indicator (NOW ON) or (NOW OFF) which shows the current status of

the service as being ON or OFF.

Use a pointer to touch and select an entry,

or use the up/down arrow keys to select

an entry. Press ON to turn ON an entry

that is currently OFF.

Press OFF to turn OFF an entry that is currently ON. In each case, a dialog box will

appear that shows the TeleCenter is attempting to dial the codes to turn on or off the

service. If there is no dial tone (for example someone is using the line from another

extension) the code will not be dialed and will not take effect. Chose HangUp and try

again. There will be no effect except an error message if you chose to turn ON a service

that is already ON. Press DELETE to erase a selected Call Manage service from the List

Box. You will be asked to confirm before it is deleted. Press EDIT to change a selected

service or add a new service. The EDIT function is described in detail in the Personalize

Your TeleCenter Set-Up section of this User Guide.

NOTE that someone may use another phone extension to change the status of your Call

Manage Service from ON to OFF and TeleCenter will have no way to know this. If this

happens, choose the EDIT function and change the status manually from ON to OFF.

PHONE application - When the TeleCenter is OPEN to display the full screen and

keyboard, the physical telephone buttons for dialing the telephone, operating the

speakerphone and Voice Messaging machine are no longer available for convenient use

because they are on the bottom of the keyboard. You may CLOSE the TeleCenter

keyboard at any time to use these PHONE buttons. Alternatively, you may access and use

all of the same functions on the TeleCenter screen by choosing the PHONE application

from the Application Panel of TeleCommunicator.

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Press PHONE on the right side of the

TeleCommunicator MainScreen to start the

PHONE application. A telephone keypad

like the keypad on the front of the

TeleCenter will be displayed. Touch any

key to make a manual call.

The DIRECTORY List Box and Functions

Box will be displayed for your use and

convenience.

The Speed Dial buttons that you entered in

the UTILITY – Phone tab are displayed in

area (2) and can be used.

ALL of the telephone and speakerphone control buttons are displayed and can be used

exactly as used from the physical buttons on the front of the TeleCenter keyboard.

Only the Voice Messaging control is slightly different. The OGM “button” is not present

on the physical telephone controls. OGM means “Out-Going-Message” and replaces the

action to press and HOLD the REC button to cause the out-going-message to play.

To exit the PHONE application, Press CLOSE in the Application Panel (3)

Using TeleCommunicator EMAIL Functions

TC-Mail or Alternative - The TeleCommunicator EMAIL application is designed to be

simple and convenient and yet provide most of the commonly used functions for email.

It uses the DIRECTORY in TeleCommunicator to store and access email addresses for

people to whom you wish to send email . If you wish to have a more elaborate email

application for use on TeleCenter, or you wish to use an email application that you are

already familiar with, the alternative email software must be installed on TeleCenter and

TeleCommunicator must be configured in UTILITY to link to this alternative application.

You may also operate an alternative email application separately from

TeleCommunicator

Set-up for TC-Mail - The UTILITIES – Function tab in TeleCommunicator which

selects EMAIL applications must be set to TC-EMAIL or another Email program or no

Email will be operational in TeleCommunicator. Also, the UTILITES – Email tab in

TeleCommunicator must include proper settings for your email account to function.

Default settings may have been included by your Service Provider or supplier of

TeleCenter.

Start TC-Mail - To use EMAIL in TeleCommunicator, Press EMAIL on the right side of

the MainScreen in the Application Panel. The TC-EMAIL screen will be displayed and

will be very similar to the example below.

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View Mail-Boxes - The top-right “Mail-Box” area (1) shows which of four mail-boxes is

currently open to display any email messages stored there. You may touch any of these

Mail-Box labels to display the email messages in the box. The IN BOX stores messages

you received. The OUT BOX stores messages you sent. The PENDING box stores

messages you composed and saved to send later. The DELETED box stores messages

you deleted.

Read Mail - The selected Mail-Box label

is high-lighted to show it is selected. For

each message in the selected Mail-Box,

the To/From, Subject and Date will be

displayed in area (2) .

Use your pointer to touch and select a

message, or use the up/down arrow keys

to select a message. The text of the

message will be displayed in area (3).

Message Actions - Press PRINT to print a selected message. Press DELETE to delete a

selected message. Press ATTACH to see the details of an attachment to the message,

such as a filename and size. Press FORWARDING to forward a selected message in

another email that will be sent now or later.

Get and Send Email – Press SEND E-MAIL to connect to the network and send all e-

mail messages currently in the PENDING Mail-Box. Press GET E-MAIL to connect to

the network and retrieve all messages currently received for you by the network e-mail

service. After you send a message, it will be moved from the PENDING Mail-box to the

OUT BOX Mail-Box. After you receive a message from the network email service, it will

be stored in the IN BOX for you to read or print and delete when you wish.

Compose New Email – Press NEW

COMPOSE to compose a new email

message. The “Sender:” will show as the

default e-mail address that you set in

UTILITIES. If you have multiple email

accounts that you send e-mail from, such

as one for personal and one for business,

choose the down button next to “Sender:”

and the list of e-mail accounts that you

have entered will display. Choose the one

you wish to send this message from.

To: address – To address your email message, you can enter the address manually by

typing it into the “To:” box or you can enter it automatically from the DIRECTORY.

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Press the small … button at the side of the “To:” box and a list of people with email

addresses will be displayed from your DIRECTORY . Only Names from your

DIRECTORY that have an email address will appear.

Use a pointer to touch and select an entry,

or use up/down arrow keys to select an

entry, then touch TO >> to add the entry

to the address for this e-mail.

You may add multiple TO >> addresses

and you may also add multiple CC >>

addresses which is a “Courtesy Copy” for

the email you are going to compose.

To delete or erase an entry you have already selected and added to the list, select the

entry in the right side TO >> or CC >> box and then press DELETE at the bottom of the

screen. Press OK when you have selected the person or people that you will send this

email to and again the NEW COMPOSE screen will be displayed.

Choose the “Subject:” area and enter a subject for this message. You can enter any

amount of text here but a shorter description is more convenient for you and the receiver

of the message to read. If you want to attach a file or another message to your e-mail

message, select “Attach:” and you will be prompted to select a file to attach.

Now you are ready to enter the main text or body of your message. Select the large text

input area and then type in your text. You can use tab, up/down arrow and backspace

keys on the keyboard, as well as Delete and Insert keys to edit, correct and change your

text as you wish.

When your message is finished, Press SEND NOW or Press SEND LATER to save the

message and either send it immediately or send it later. If you choose SEND LATER

then you can edit or finish the message at anytime before you choose to SEND EMAIL

from the TC-Mail screen, at which time the message will be sent. Note that you can

compose multiple e-mail messages to multiple people, in each case choose SEND

LATER and then send all the messages at one time by connecting to the e-mail service

network only one time.

Sending E-mail – When you do choose

SEND E-MAIL all of the e-mail messages in the

PENDING Mail-Box will be sent. When you choose

SEND NOW after composing an e-mail, only the

current message will be sent. In each case, you will

see status messages displayed by

TeleCommunicator. The e-mail network service,

user-id will be displayed.

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User Manual Ver 1.0

As the messages are sent, you will see status

messages that show the progress and confirm

the message is sent. Sometimes the

connection to the e-mail service network will

not be successful and the messages not sent

will remain in your PENDING Mail-box.

Try again later or call your e-mail network service provider if the problem continues.

Receiving E-mail – When you receive e-mail

after selecting GET EMAIL you will also

see status messages displayed by

TeleCommunicator. You will also see the

number of messages being received. They

will be stored automatically in the

IN BOX Mail-box. If there is an error and the messages are not received properly, then

the e-mail network service computer will keep the e-mail messages and send them again

when you choose to GET MESSAGES again.

Using TeleCommunicator Facsimile Functions

TC- Fax or Alternative - The TeleCommunicator FACSIMILE application is designed

to be simple and convenient and yet provide most of the commonly used functions for

sending and receiving facsimile messages. It uses the DIRECTORY in

TeleCommunicator to store and access facsimile phone numbers for people to whom you

wish to send a facsimile. If you wish to have a more elaborate facsimile application for

use on TeleCenter, or you wish to use a facsimile application that you are already familiar

with, the alternative facsimile software must be installed on TeleCenter and

TeleCommunicator configured in UTILITIES to link to this alternative application. You

may also operate an alternative facsimile application separately from TeleCommunicator

Set-up for TC-Fax - The UTILTIES – Function tab in TeleCommunicator which selects

Facsimile applications must be set to TC-Fax or another facsimile program or no

facsimile function will be operational in TeleCommunicator. Default settings may have

been included by your Service Provider or supplier of TeleCenter.

Start TC-Fax - To use FACSIMILE in TeleCommunicator, press FACSIMILE on the

right side of the MainScreen in the Application Panel. The TC-Fax screen will be

displayed and will be very similar to the example below. Note that TC-Fax was designed

to be very similar to TC-Mail in user-interface and operation. It includes the basic most

used functions for sending and receiving facsimile messages.

View Fax-Boxes – The top right “Message-Box” are (1)a shows which of four facsimile

Message-boxes is currently open (green button ) to display the titles of facsimile

messages stored there. You may touch any of these Message-Box labels to display the

facsimile messages in the box.

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The IN BOX stores messages you received.

The OUT BOX stores messages you sent.

The PENDING BOX stores messages you

composed and saved to send later.

The DELETED BOX stores facsimile

messages that you have deleted.

Select Facsimile Message- The selected Message-Box label is displayed in green to

show That this message Box is “open”. For each facsimile message in the selected

Message-Box, the To/From, Subject and Date will be displayed in the main list box.(2)

Use your pointer to touch and select a message, or use the up/down arrow keys to select

a message.

View Facsimile Message –

Press VIEW to display the

main body page(s) of the

selected facsimile message.

When you choose VIEW,

there are two sizes available

– full page and full screen.

In full page display, you can

see the whole page reduced

to fit on screen, but the

actual text will not be readable. In full screen mode, you can read the text and see it as an

image, however it may take more than one screen and you may have to scroll to read all

of the message. Choose the MENU BAR across the top of the screen to change from one

VIEW size to the other, or to exit VIEW.

More Actions on Selected Facsimile Messages - When you have selected a Facsimile

Message from a Message Box as described above, you can perform another Action,

which is to DELETE the message. It will be moved from the Message Box it is in to the

DELETED Message Box. If it is already in the DELETED Message Box, it will be

erased from the TeleCenter and you cannot recover it again. Another Action that you can

take, if the message selected is in the PENDING Box, is to SEND NOW.

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User Manual Ver 1.0

Send Now - Before the selected facsimile

message from the PENDING Box is sent,

the number and address information will be

displayed for you to confirm or change. The

display will be very similar to the screen at

right and the information displayed will be

the information that you entered when you

composed the fax message. Touch any of

the information boxes and enter the new

information if you want to make a change.

Sending Facsimile Messages – Before you

choose OK to send the facsimile message,

you can choose to send with a cover page or

not. The UTILITIES section of TC-Fax

allows you to choose a cover page and enter

your name, fax number and phone number,

as well as any comments that you want to be

included in your facsimile message Fax

Cover page.

Note that standard fax cover design pages are

included for you to choose from. You can

choose to change any of the utility settings

on a one time basis each time you send a

facsimile message.

Press OK from the Send Fax screen to send the facsimile message now. You will see a

progress screen like the one displayed at right.You can cancel at any time. If there is an

error and one or more pages is not successfully sent, there will be an error message and

description of the error displayed in the yellow status box.

If there is an error condition, the facsimile message will remain in your PENDING Box

and not be transferred to the OUT BOX.

Compose New Facsimile – Press NEW

COMPOSE to compose a new facsimile

message. The compose facsimile

message screen will appear similar to the

screen at right.

To address your facsimile message, you

can enter the name manually by typing it

into the “FAX To:” box or you can enter

it automatically from the DIRECTORY.

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Fax To: - Press the small … button at the

left side of the “FAX To:” box and a list

of all entries with a facsimile number will

be displayed from your DIRECTORY..

Only Names from your DIRECTORY that

have a facsimile number will appear.

Use a pointer to touch and select an entry,

or use up/down arrow keys to select an

entry, then touch “Select” to choose the

person that you want to send a facsimile

message to. The Name, Number and

Company will be added to the message. Now, touch the “Subject:” area and enter a

subject for this message. You can enter any amount of text here but a shorter description

is more convenient for you and the receiver of the message to read.

If you want to attach a file or another message to your facsimile message, select “Attach

Message:” and you will be prompted to select a file to attach.

Now you are ready to enter the main text or body of your message. Select the large text

input area and then type in your text. You can use tab, up/down arrow and backspace

keys on the keyboard, as well as Delete and Insert keys to edit, correct and change your

text as you wish.

When your message is finished, Press SEND NOW to send it immediately and then save

the message in the OUT Box or Press SEND LATER . If you choose SEND LATER

then the facsimile message will be saved in the PENDING BOX and you can edit or

finish the message at anytime before you choose to SEND NOW at which time the

message will be sent. Note that you can compose multiple facsimile messages to multiple

people, in each case choose SEND LATER and then send all the messages at one time.

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Receiving Facsimile Messages –

When you wish to receive a Facsimile

Message, choose RECEIVE MODE. A

status box will be displayed which is

similar to the one at right. The incoming

facsimile message will be saved

automatically in the IN BOX.

If there is an error and the Facsimile

Message is not received properly, you must

call the sender and have the message sent

again.

To EXIT TC-Fax – Choose CLOSE from the lower right of the TC-Fax screen to exit

TC-Fax and return to TeleCommunicator MainScreen.

To EXIT TeleCommunicator –

At the MainScreen, choose CLOSE to exit from TeleCommunicator. You will be

presented with a choice, to Shut Down the entire system including the Win95 operating

system, or to exit TeleCommunicator and still leave the Win95 O/S operating. A

password is necessary to exit. The default password is “icit”.

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Installation and Troubleshooting Notes for TeleCommunicator

For Win95 Installations

Installed Directories –

TeleCommunicator can be installed in any directory under a Windows 95 operating

system. The files TeleCommunicator.exe (main application) and data.mdb (user data)

must be in the same directory. Sub-directories from this installed directory are

REQUIRED to be present for proper operation and include a) \image which stores the

wallpaper graphics, b) \res which stores the wallpaper and label resources and c)

\mailbox which stores the email and facsimile mail-box directories and saved email and

fax files.

Version Updates –

The version of TeleCommunicator installed is displayed under HELP – About

TeleCommunicator. Updates may be downloaded from the web-site of ICIT America at.

In most cases, an update will include only a new updated TeleCommunicator.exe main

application that should be copied over and replace the older version of the same file in the

installed directory. The users set-up and saved Directory, Email and other settings will be

available from the new version as the same data.mdb file which stores these settings will

not be changed. If there is an update that includes other files or updates to data.mdb the

update will specify and include this information and update procedures to be followed.

Start-Up Error – Com4 or Com5 –

When TeleCommunicator is started, it will check to verify that interfaces to telephone

functions are available and operating properly. An error message will be displayed if they

are not. Reference the VAR and OEM TECHNICAL GUIDE for procedures to determine

if the error is a software or hardware problem and follow procedures to correct the

problem.

Graphics or Wallpaper Display Error –

If TeleCommunicator starts and operates, but graphics or logo areas or touch-area

graphics do not display properly, it is probably that sub-directories required and detailed

above are not installed properly or graphic files that were set-up as Wallpaper in the

UTILITY – Function tab have been erased or moved from their original directory. Check

that the sub-directories are available from the installed directory, check that the

VAR AND OEM TECHNICAL GUIDE

A VAR and OEM Technical Guide for the TeleCenter is available from ICIT America. It

includes all of the detailed hardware configurations and software interfaces required to

program and customize the TeleCenter and operate different operating systems and third

party applications.

INTERACTIVE COMMUNICATIONS INFORMATION TECHNOLOGIES TC-100E0001 TELECENTER User Manual TC 100E UserManual Ver1 1

INTERACTIVE COMMUNICATIONS INFORMATION TECHNOLOGIE TELECENTER TC 100E UserManual Ver1 1

USER MANUAL

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