Ibm Aptiva 2140 Users Manual BI4IBASE

Aptiva 2140 2140_42

2142 to the manual 78d111e0-1667-414c-8f6b-c12337dee7b4

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Hardware Maintenance Service
for Service Level A
Machine Types 2140 and 2142
and IBM Monitors

2142

2140

Hardware Maintenance Service
for Service Level A
Machine Types 2140 and 2142
and IBM Monitors

2142

2140

Second Edition (January 1998)
The following paragraph does not apply to any state or country where such
provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. References to IBM products, programs,
or services do not imply that IBM intends to make them available outside the United
States.
This publication could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be made in later
editions. IBM may make improvements and/or changes in the product(s) and/or the
program(s) at any time.
For copies of publications related to this product, call toll free 1-800-879-2755 in the
Continental U.S.A. In Alaska, call 1-414-633-8108. In Canada, call toll free
1-800-465-7999. In British Columbia, call toll free 112-800-465-1234.
Copyright International Business Machines Corporation 1997, 1998. All rights
reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.

Contents
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voltage Supply Switch Settings . . . . . . . . . . . . . . . . . .
Positionnement du sélecteur de tension
. . . . . . . . . . . . .
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Notices (Multi-Lingual Translations) . . . . . . . . . . . .
Laser Compliance Statement . . . . . . . . . . . . . . . . . . . . .
Federal Communications Commission (FCC) Notice . . . . . . .
Canadian Department of Communications Compliance Statement
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preface

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. vii
. vii
. viii
. ix
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x
. xiv

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xxiii

General Information . . . . . . . . . . . .
Chapter Description . . . . . . . . . . . . .
Diagnostic Information . . . . . . . . . .
Diagnostic Aids
. . . . . . . . . . . . .
Repair Information . . . . . . . . . . . .
Parts/Test Point Locations
. . . . . . .
Safety Inspection Guide . . . . . . . . .
Parts Catalog
. . . . . . . . . . . . . .
. . . . . . . . . . .
Part Number Index
Appendix: Model Configurations and FRU
Product Description . . . . . . . . . . . . .
Hardware Interfaces
. . . . . . . . . . . .
Refresh Rates and Monitor Frequencies
Power-On Password, CMOS Reset
. . . .
Flash (BIOS) Update Procedure . . . . . .
Amplifier Card BIOS
. . . . . . . . . . . .
Amplifier Card BIOS Setting . . . . . . .
Updating Amplifier Card BIOS
. . . . .
Setup Utility . . . . . . . . . . . . . . . . .
Using the Setup Utility . . . . . . . . . .
Making Changes with the Setup Utility .
Using Power Management Utilities . . . . .
. .
Power Management Utility Features
POST Error History . . . . . . . . . . . . .
System Memory
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DIMM Identification
. . . . . . . . . . .
Specifications . . . . . . . . . . . . . . . .
Operating Requirements . . . . . . . . . .
Special Tools . . . . . . . . . . . . . . . .

Copyright IBM Corp. 1997, 1998

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Part Numbers
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xvii
xviii
. xxi

1-1
1-2
1-2
1-3
1-4
1-4
1-4
1-4
1-4
1-5
1-6
1-12
1-13
1-14
1-15
1-16
1-16
1-17
1-18
1-18
1-20
1-24
1-24
1-26
1-27
1-27
1-28
1-30
1-30

iii

Check Procedures . . . . . . . . . . . . . . . . . .
Start . . . . . . . . . . . . . . . . . . . . . . . . . .
Index of Symptoms, Messages, Error Codes, or Beeps
Power Supply . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard . . . . . . . . . . . . . . . . . . . . . . .
Mouse . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostics and Utilities Device Presence Test . . .
Media Console Drive Devices
. . . . . . . . . . . .
Factory-Installed Drive Devices
. . . . . . . . . . .
33.6 Kbps and 56 Kbps DSVD Modem Adapters
. .
Monitor . . . . . . . . . . . . . . . . . . . . . . . .
Undetermined Problem . . . . . . . . . . . . . . . .

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Diagnostic Aids . . . . . . . . . . . . . . .
Introduction . . . . . . . . . . . . . . . . . .
Power-On Self Test . . . . . . . . . . . . . .
Diagnostics and Utilities CD
. . . . . . . . .
Creating a Diagnostics Bootable Diskette
. .
Diagnostic Test Programs
. . . . . . . . . .
Error Messages . . . . . . . . . . . . . .
Using the Advanced Diagnostic Test Programs
Program Navigation . . . . . . . . . . . .
Hard Disk Drive Boot Error . . . . . . . .
File Editor . . . . . . . . . . . . . . . . .
Display Self Test . . . . . . . . . . . . . . .

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. 3-2
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. 3-10
. 3-11
. 3-12

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4-1
4-2
4-3
4-4
4-5
4-7
4-12
4-13
4-14
4-15
4-16
4-17
4-20

Parts/Test Point Locations . . . . . . . . . . . . . . . . . . . . . .
System Board Layout—Type A-1
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System Board Locations—Type A-1
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5-1
5-2
5-3

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Repair Information
. . . . . . . . . . . . . . . . . . .
Removals and Replacements—Machine Type 2140, 2142
2005—Service Panel
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2010—Cover
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2020—3.5-In., 5.25-In. Cage
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2030—Media Console . . . . . . . . . . . . . . . . .
2040—Power Supply
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2051—Memory (DIMM) . . . . . . . . . . . . . . . .
2080—Lithium Battery . . . . . . . . . . . . . . . . .
2090—System Board . . . . . . . . . . . . . . . . .
Handling ESD-Sensitive Parts . . . . . . . . . . . . . .
Home Director
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Software Installation Procedure
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iv

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2-1
2-2
2-9
2-34
2-37
2-39
2-42
2-43
2-46
2-47
2-50
2-53
2-56

Pentium MMX Processor Speed—Type A-1
. .
System Board Layout—Type A-2
. . . . . . . . .
System Board Locations—Type A-2
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Processor Bus Factor—Type A-2 . . . . . . . .
Factory-Installed Modem Card . . . . . . . . . . .
Hard Disk Drive Jumper Settings . . . . . . . . . .
CD/DVD-ROM Drive Jumper Settings . . . . . . .
Zip Drive
. . . . . . . . . . . . . . . . . . . . . .
Detachable Monitor I/O Signal Cable Connector Test
Media Console Cable . . . . . . . . . . . . . . . .
System Board Connector Specifications . . . . . .
Safety Inspection Guide

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5-4
5-5
5-6
5-7
5-8
5-10
5-13
5-14
5-15
5-16
5-17

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6-1

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Parts Catalog
. . . . . . . . . . . . . . . . . . . . . . . . . . .
Assemblies (Service Level A)
. . . . . . . . . . . . . . . . . . .
Catalog Section . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assembly 1: Machine Type 2140 System Unit - Exterior (SL-A)
Assembly 2: Machine Type 2140 System Unit - Interior (SL-A)
Assembly 3: Machine Type 2142 System Unit - Exterior (SL-A)
Assembly 4: Machine Type 2142 System Unit - Interior (SL-A)
Assembly 5: Diskette, Hard Disk Drives, and Zip Drive . . . .
Assembly 6: Media Console (Type 2142)
. . . . . . . . . . .
Assembly 7: CD/DVD-ROM Drive, Modem, and TV Cards
. .
Assembly 8: Monitor and Power Cord (Linecord)
. . . . . . .
Assembly 9: Keyboard and Mouse . . . . . . . . . . . . . . .
Assembly 10: Software . . . . . . . . . . . . . . . . . . . . .
Part Number Index

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7-1
7-2
7-3
7-3
7-4
7-7
7-8
7-11
7-13
7-15
7-18
7-20
7-22

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8-1

Appendix A. Online Support Information

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A-1

Appendix B. Model/Monitor Configurations and FRU Part Numbers B-1
Index

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Contents

X-1

v

vi

Notices
References in this publication to IBM products, programs, or services do not
imply that IBM intends to make these available in all countries in which IBM
operates. Any reference to an IBM product, program, or service is not
intended to state or imply that only IBM’s product, program, or service may
be used. Any functionally equivalent product, program, or service that does
not infringe any of IBM’s intellectual property rights or other legally
protectable rights may be used instead of the IBM product, program, or
service. Evaluation and verification of operation in conjunction with other
products, programs, or services, except those expressly designated by IBM,
are the user’s responsibility.
IBM may have patents or pending patent applications covering subject
matter in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to
the IBM Director of Commercial Relations, IBM Corporation, Purchase, NY
10577.

Voltage Supply Switch Settings
Your IBM Aptiva Personal Computer might have voltage switches, which
must be set correctly for your voltage supply. If your monitor or system unit
has a voltage switch, complete these steps to make sure each switch is set
correctly:
1. Determine the correct voltage switch setting for your area:
Voltage Supply
Range

Voltage Switch
Setting

100–127 V
200–240 V

115 V or 115
230 V or 230

2. Locate the voltage switch on the back of your monitor or system unit. If
the setting shown on the switch is:
Correct, start setting up your IBM Aptiva computer.
Incorrect, change the voltage switch setting. (You may need a
small screwdriver.)

Copyright IBM Corp. 1997, 1998

vii

Positionnement du sélecteur de tension
Votre Aptiva IBM peut comporter des sélecteurs de tension qui doivent être
positionnés correctement en fonction de la tension adéquate. Si votre écran
ou votre unité centrale sont équipés d’un sélecteur de tension, vérifiez-en le
positionnement en procédant de la manière suivante :
1. Le tableau ci-dessous permet de déterminer le positionnement correct
du ou des sélecteurs de tension :

Tensions

Positionnement du
sélecteur de tension

100–127 V
200–240 V

115 V ou 115
230 V ou 230

2. Repérez le ou les sélecteurs de tension situés à l’arrière de votre écran
ou de votre unité centrale. S’ils sont positionnés de façon :
Correcte, démarrez la configuration de votre Aptiva IBM.
Incorrecte, modifiez leur position. (Vous pouvez vous aider d’un
petit tournevis.)

viii

Safety Information
The construction of the IBM Aptiva Personal Computer provides extra
protection against the risk of electrical shock. This computer has a power
cord with a three-prong plug that is required to ground metal parts. It is the
responsibility of the person installing the computer to connect it to a properly
grounded electrical outlet. Seek professional assistance before using an
adapter or extension cord; these devices could interrupt the grounding
circuit.
If the computer is connected to an electrical outlet that is incorrectly
connected to the building wiring, serious electrical shock could result.
For continued protection against the risk of electrical shock:
Connect your computer only to an electrical outlet of the correct voltage.
If you are unsure about the voltage of the electrical outlet you are using,
contact your local power company.
If your computer has cables other than the power cords, you must
connect them before plugging the power cord into an electrical outlet.
Before removing these cables, you must first unplug the power cords
from the outlet.
If your computer has a telephone connection, do not touch the
telephone cords when there is lightning in the area.
Do not use or store the computer in an area where it can become wet.
Make sure all replacement parts have characteristics identical or
equivalent to the original parts. Other parts may not have the same
safety features.
Personal injury or electrical shock may result if you undertake actions
other than those specifically described in this book. This is particularly
true if you try to service or repair the power supply, monitor, or built-in
modem. Always refer service or repairs to qualified service personnel.

Notices

ix

Safety Notices (Multi-Lingual Translations)
The safety notices in this section are provided in the following languages:
English
Brazilian/Portuguese
Chinese
French
German
Hungarian
Italian
Russian
Slovakian
Spanish

x

Safety Notice 1
Before removing any FRU, power-off the computer, unplug all power
cords from electrical outlets, then disconnect any interconnecting cables.
Antes de remover qualquer unidade substituível no local (Field
Replaceable Unit - FRU), desligue o computador, retire todos os cabos
de alimentação das respectivas tomadas eléctricas, remremova a pilha
(se instalada) e, em seguida, desconecte todos os cabos de interligação.
FRU

Avant de retirer une unité remplaçable en clientèle, mettez le système
hors tension, débranchez tous les cordons d'alimentation des socles de
prise de courant, retirez la batterie et déconnectez tous les cordons
d'interface.
Die Stromzufuhr muß abgeschaltet, alle Stromkabel aus der Steckdose
gezogen, der Akku entfernt und alle Verbindungskabel abgenommen
sein, bevor eine FRU entfernt wird.

Prima di rimuovere qualsiasi FRU, spegnere il sistema, scollegare dalle
prese elettriche tutti i cavi di alimentazione, rimuovere la batteria e poi
scollegare i cavi di interconnessione.

Antes de quitar una FRU, apague el sistema, desenchufe todos los
cables de las tomas de corriente eléctrica, quite la batería y, a
continuación, desconecte cualquier cable de conexión entre dispositivos.

Notices

xi

Safety Notice 2
The lithium battery can cause a fire, explosion, or severe burn. Do not
recharge it, remove its polarized connector, disassemble it, heat it above
100°C (212°F), incinerate it, or expose its cell contents to water.
Dispose of the battery as required by local ordinances or regulations.
Use only the battery in the appropriate parts listing. Use of an incorrect
battery can result in ignition or explosion of the battery.
A pilha de lítio representa risco de incêndio, explosão ou queimaduras
graves. Não recarregue, desmonte ou exponha a pilha a temperaturas
superiores a 100°C (212°F), não a incinere ou ponha o conteúdo da
respectiva célula em contacto com a água nem remova o respectivo
conector polarizado. Destrua a pilha de acordo com as normas ou
regulamentações locais. Utilize apenas a pilha com o "part-number"
indicado nas listas apropriadas. A utilização de uma pilha incorrecta
pode resultar na igniçãou explosão da mesma.
100 C (212 F)

Elle présente des risques d'incendie, d'explosion ou de brûlures graves.
Ne la rechargez pas, ne retirez pas son connecteur polarisé et ne la
démontez pas. Ne l'exposez pas à une temperature supérieure à
100°C, ne la faites pas brûler et n'en exposez pas le contenu à l'eau.
Mettez la pile au rebut conformément à la réglementation en vigueur.
Une pile inappropriée risque de prendre feu ou d'exploser.
Die Systembatterie ist eine Lithiumbatterie. Sie kann sich entzünden,
explodieren oder schwere Verbrennungen hervorrufen. Batterien dieses
Typs dürfen nicht aufgeladen, zerlegt, über 100 C erhitzt oder verbrannt
werden. Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht
oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt
werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll
beachten. Beim Ersetzen der Batterie nur Batterien des Typs
verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher
Batterien kann zu Entzündung oder Explosion führen.

xii

Safety Notice 2 Continued

La batteria di supporto e una batteria al litio e puo incendiarsi, esplodere
o procurare gravi ustioni. Evitare di ricaricarla, smontarne il connettore
polarizzato, smontarla, riscaldarla ad una temperatura superiore ai 100
gradi centigradi, incendiarla o gettarla in acqua. Smaltirla secondo la
normativa in vigore (DPR 915/82, successive disposizioni e disposizioni
locali). L'impiego di una batteria non adatta potrebbe determinare
l'incendio o l'esplosione della batteria stessa.

La bateria de repuesto es una bateria de litio y puede provocar
incendios, explosiones o quemaduras graves. No la recargue, ni quite el
conector polarizado, ni la desmonte, ni caliente por encima de los 100°C
(212°F), ni la incinere ni exponga el contenido de sus celdas al agua.
Deséchela tal como dispone la normativa local.

Notices

xiii

Laser Compliance Statement
Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive. CD-ROM drives are also sold separately as options. The
CD-ROM drive is a laser product. The CD-ROM drive is certified in the U.S.
to conform to the requirements of the Department of Health and Human
Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for
Class 1 laser products. Elsewhere, the drive is certified to conform to the
requirements of the International Electrotechnical Commission (IEC) 825 and
CENELEC EN 60 825 for Class 1 laser products.
When a CD-ROM drive is installed, note the following.
CAUTION:
Use of controls or adjustments or performance of procedures other
than those specified herein might result in hazardous radiation
exposure.
O uso de controles, ajustes ou desempenho de procedimentos
diferentes daqueles aqui especificados pode resultar em perigosa
exposição à radiação.

Pour éviter tout risque d'exposition au rayon laser, respectez les
consignes de réglage et d'utilisation des commandes, ainsi que les
procédures décrites.
Werden Steuer- und Einstellelemente anders als hier festgesetzt
verwendet, kann gefährliche Laserstrahlung auftreten.

L'utilizzo di controlli, regolazioni o l'esecuzione di procedure diverse da
quelle specificate possono provocare l'esposizione a

xiv

El uso de controles o ajustes o la ejecución de procedimientos
distintos de los aquí especificados puede provocar la exposición a
radiaciones peligrosas.
Opening the CD-ROM drive could result in exposure to hazardous laser
radiation. There are no serviceable parts inside the CD-ROM drive. Do not
open.
Some CD-ROM drives contain an embedded Class 3A or Class 3B laser
diode. Note the following.
DANGER:
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the
beam.
Radiação por raio laser ao abrir. Não olhe fixo no feixe de luz, não olhe
diretamente por meio de instrumentos óticos e evite exposição direta
com o feixe de luz.

Rayonnement laser si carter ouvert. Évitez de fixer le faisceau, de le
regarder directement avec des instruments optiques, ou de vous
exposer au rayon.
Laserstrahlung bei geöffnetem Gerät. Nicht direkt oder über optische
Instrumente in den Laserstrahl sehen und den Strahlungsbereich
meiden.
Kinyitáskor lézersugár ! Ne nézzen bele se szabad szemmel, se optikai
eszközökkel. Kerülje a sugárnyalábbal való érintkezést !
Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio,
non guardarlo direttamente con strumenti ottici e evitare l'esposizione
diretta al fascio.

Notices

xv

Radiación láser al abrir. No mire fijamente ni examine con instrumental
óptico el haz de luz. Evite la exposición directa al haz.

xvi

Federal Communications Commission (FCC) Notice
IBM Aptiva Type 2140, 2142

Federal Communications Commission (FCC)
Statement
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult an IBM authorized dealer or service representative for help.
Properly shielded and grounded cables and connectors must be used in
order to meet FCC emission limits. Proper cables and connectors are
available from IBM authorized dealers. IBM is not responsible for any radio
or television interference caused by using other than recommended cables
and connectors or by unauthorized changes or modifications to this
equipment. Unauthorized changes or modifications could void the user's
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Responsible Party:
International Business Machines Corporation
Old Orchard Road
Armonk, NY 10504
Telephone: 1-919-543-2193

Notices

xvii

Canadian Department of Communications
Compliance Statement
This equipment does not exceed Class B limits per radio noise emissions for
digital apparatus, set out in the Radio Interference Regulation of the
Canadian Department of Communications.

Avis de conformité aux normes du ministère des
Communications du Canada
Cet équipement ne dépasse pas les limites de Classe B d'émission de bruits
radioélectriques pour les appareils numériques, telles que prescrites par le
Règlement sur le brouillage radioélectrique établi par le ministère des
Communications du Canada.

Canadian Department of Communications Certification Label
Notice: The Canadian Department of Communications label identifies
certified equipment. This certification means that the equipment meets
certain telecommunications network protective, operational and safety
requirements. The Department does not guarantee the equipment will
operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
In some cases, the company’s inside wiring associated with a single line
individual service may be extended by means of a certified connector
assembly (telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect
the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal water pipe
system, if present, are connected together. This precaution may be
particularly important in rural areas.

xviii

Attention
Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician,
as appropriate.

Étiquette d'homologation du ministère des Communications du
Canada
AVIS : L'étiquette du ministère des Communications du Canada identifie le
matériel homologué. Cette étiquette certifie que le matériel est conforme à
certaines normes de protection, d'exploitation et de sécurité des réseaux de
télécommunications. Le ministère n'assure toutefois pas que le matériel
fonctionnera à la satisfaction de l'utilisateur.
Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le
raccorder aux installations de l'entreprise locale de télécommunications. Le
matériel doit également être installé en suivant une méthode acceptée de
raccordement. L'abonné ne doit pas oublier qu'il est possible que la
conformité aux conditions énoncées ci-dessus n'empêchent pas la
dégradation du service dans certaines situations.
Les réparations de matériel homologué doivent être effectuées par un centre
d'entretien canadien autorisé désigné par le fournisseur. La compagnie de
télécommunications peut demander à l'utilisateur de débrancher un appareil
à la suite de réparations ou de modifications effectuées par l'utilisateur ou à
cause d'un mauvais fonctionnement.
Pour sa propre protection, l'utilisateur doit s'assurer que tous les fils de mise
à la terre de la source d'énergie électrique, des lignes téléphoniques et des
canalisations d'eau métalliques, s'il y en a, sont raccordés ensemble. Cette
précaution est particulièrement importante dans les régions rurales.
Attention
L'utilisateur ne doit pas tenter de faire ces raccordements lui-même, il
doit avoir recours à un service d'inspection des installations électriques
ou à un électricien, selon le cas.

Notices

xix

Load Number (LN): The load number (LN) assigned to each terminal
device denotes the percentage of the total load to be connected to a
telephone loop which is used by the device, to prevent overloading. The
termination on a loop may consist of any combination of devices subject only
to the requirement that the total of the load of all the devices does not
exceed 100. The load number of the built-in modem is 10.
Indice de charge (IC): L'INDICE DE CHARGE (IC) assigné à chaque
dispositif terminal indique, pour éviter toute surcharge, le pourcentage de la
charge totale qui peut être raccordé à un circuit téléphonique bouclé utilisé
par ce dispositif. L'extrémité du circuit bouclé peut consister en n'importe
quelle combinaison de dispositifs pourvu que la somme des INDICES DE
CHARGE de l'ensemble des dispositifs ne dépasse pas 100. L'indice de
charge du modem intégré est de 10.

xx

Trademarks
The following terms are trademarks or service marks of IBM Corporation in
the United States and other countries.
Aptiva
AT
HelpCenter
IBM
Operating System/2
OS/2

Personal System/2
PS/1
PS/2
Rapid Resume
ScrollPoint
SurePath

Intel and Pentium are trademarks or registered trademarks of Intel
Corporation.
Windows and the Windows NT logo are trademarks or registered trademarks
of Microsoft Corporation.
UNIX is a registered trademark in the United States and other countries
licensed exclusively through X/Open Company Limited.
Other company, product, and service names may be trademarks or service
marks of others.

Notices

xxi

xxii

Preface
This manual is intended to be used as a stand-alone document to service
this product. It is divided into the following chapters:
“General Information” contains a brief description of this manual.
“Check Procedures” provides step-by-step instructions that aid in
locating the failing Field Replaceable Unit (FRU).
“Diagnostic Aids” explains the diagnostic aids that are available for
troubleshooting problems on the system unit.
“Repair Information” contains the procedures for removing FRUs.
“Parts/Test Point Locations” contains illustrations of the locations of
the major parts and connectors.
“Safety Inspection Guide” contains information about inspecting a
machine for safety problems before putting the machine under a
Maintenance Agreement.
“Parts Catalog” contains descriptions, illustrations, and part numbers
for individual FRUs.
Appendix A, “Online Support Information” contains online support
information.
“Part Number Index” contains part numbers listed in numerical order.
Appendix B, “Model/Monitor Configurations and FRU Part
Numbers” contains models and FRUs listed by part number for all
countries.

Copyright IBM Corp. 1997, 1998

xxiii

xxiv

General Information
Chapter Description . . . . . . . . . . . . .
Diagnostic Information . . . . . . . . . .
Diagnostic Aids
. . . . . . . . . . . . .
Repair Information . . . . . . . . . . . .
Parts/Test Point Locations
. . . . . . .
Safety Inspection Guide . . . . . . . . .
Parts Catalog
. . . . . . . . . . . . . .
Part Number Index
. . . . . . . . . . .
Appendix: Model Configurations and FRU
Product Description . . . . . . . . . . . . .
Hardware Interfaces
. . . . . . . . . . . .
Refresh Rates and Monitor Frequencies
Power-On Password, CMOS Reset
. . . .
Flash (BIOS) Update Procedure . . . . . .
Amplifier Card BIOS
. . . . . . . . . . . .
Amplifier Card BIOS Setting . . . . . . .
Updating Amplifier Card BIOS
. . . . .
Setup Utility . . . . . . . . . . . . . . . . .
Using the Setup Utility . . . . . . . . . .
Making Changes with the Setup Utility .
Using Power Management Utilities . . . . .
Power Management Utility Features
. .
POST Error History . . . . . . . . . . . . .
System Memory
. . . . . . . . . . . . . .
DIMM Identification
. . . . . . . . . . .
Specifications . . . . . . . . . . . . . . . .
Operating Requirements . . . . . . . . . .
Special Tools . . . . . . . . . . . . . . . .

Copyright IBM Corp. 1997, 1998

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1-2
1-2
1-3
1-4
1-4
1-4
1-4
1-4
1-5
1-6
1-12
1-13
1-14
1-15
1-16
1-16
1-17
1-18
1-18
1-20
1-24
1-24
1-26
1-27
1-27
1-28
1-30
1-30

1-1

Chapter Description
This chapter contains general information about the contents of this manual,
product descriptions, and other information useful when servicing the
product.

Diagnostic Information
The diagnostic information contains the check procedures you use to
diagnose and isolate product failures. Diagnostic information consists of:
Start:
This is the starting point for any diagnostic action. Based on
high-level symptoms, the information in this check procedure directs
you to more detailed procedures to help you resolve the machine
failure.
Symptoms, Messages, Error Codes, and Beeps:
The Index of Symptoms, Messages, Error Codes, or Beeps lists
symptoms and their probable causes, and directs you to the applicable
check procedures to help you resolve the machine failure. The index
also lists which FRU is the likely cause of the problem.
Check Procedures:
When the Start check procedure sends you to a specific check
procedure or the Index of Symptoms, Messages, Error Codes, or
Beeps, turn to that section and perform the steps as instructed. If
there are any notes or instructions at the top of the page, read them
before you start the procedure.
Carefully read each step of the check procedure and perform the
appropriate action as instructed. If you do not remember the location
of a specific part or test point, or if you do not remember an
adjustment or removal procedure, see the chapter with that
information. Always return to the check procedure after you do this.
In some cases, you are sent to other check procedures to find the
failure.
Diagnostic Aids:
The Diagnostic Aids chapter contains additional information to help
you diagnose a failure of a specific part.

1-2

Using the Check Procedures
Failing Parts or Assemblies: The check procedures generally help you
trace a problem to one part or assembly. The last step of the specific check
procedure you are using indicates that a part or assembly is failing. You
should inspect the part or assembly before you decide to replace it. It might
be loose, dirty, or in need of a small repair. The check procedures might
lead you to two, or even three, possible failing parts or assemblies. The
parts that might be failing are listed in order of the most probable failure.
Measuring Voltages: Many check procedure steps instruct you to measure
voltages on cable plugs and electronic board connectors. If you are asked
to measure voltage at several places on a plug or connector, a chart next to
or near the instruction indicates the number of the plug or connector, the pin
numbers you should measure, the signal name, and the correct voltage for
the condition you are measuring. Measure the voltage only at the pins listed
in the chart. Remember to set the meter on the correct scale and to put the
meter leads in the correct position for the voltage you are asked to measure.
Note: Use frame ground for the ground reference. Attach the black meter
(ground) lead to frame ground, except where specified otherwise.

Diagnostic Aids
This chapter contains information outside the check procedures to help you
diagnose a failure of a specific part. Some diagnostic aids are resident in
the machine, such as the Power-On Self Test (POST). The machine
performs the POST each time it is powered on. Use this information
throughout the diagnostic procedures. You should become familiar with the
POST and be able to determine if the machine performed all the steps.

POST: The normal POST is initiated automatically each time the system
unit is powered on (when Power Management is enabled, a shorter version
of POST is initiated—see “Power Management” on page 1-21). The POST
is a series of system checks and initializations that verify the correct
operation of the base system. Two classifications of malfunctions might be
detected during the POST: critical and noncritical.
Critical malfunctions prevent the system from operating at all, or could cause
incorrect results that are apparent to the user. Examples of critical errors
include processor or interrupt controller malfunctions. If a critical error is
detected during the POST, an attempt is made to indicate the error, and all
testing halts.

General Information

1-3

Noncritical malfunctions cause incorrect results that might not be apparent to
the user. An example of a noncritical error is a memory module failure. If a
noncritical error occurs, an error code is displayed, and the testing is
stopped. Testing can be continued on a noncritical error by pressing the
Esc key.
After a successful POST (one in which no critical errors were detected, and
no beep generated), The system attempts to load an operating system. The
system can be customized for different start (boot) methods.
The system’s default startup sequence automatically looks for the operating
system files on the hard disk if the files are not found on diskette.
Note: Remember that the POST does not test all areas, but only those that
allow the system to operate well enough to run the Diagnostics and Utilities
program.

Repair Information
This chapter contains removal and replacement instructions.

Parts/Test Point Locations
This chapter contains system board layouts and jumper settings. It is useful
when you are asked to measure voltages. Use this information to help you
locate parts such as electronic boards, connectors, pin numbers, and test
points. This chapter also contains jumper settings for the hard disk drive,
CD/DVD-ROM drive, and Zip drive.

Safety Inspection Guide
This chapter contains guidelines to help you identify possible safety
concerns. Use this information to inspect a machine for safety problems
before putting the machine under a Maintenance Agreement.

Parts Catalog
This catalog includes figures, part numbers, and part names. It also
contains detailed system board descriptions.

Part Number Index
This chapter contains part numbers listed in numerical order.

1-4

Appendix: Model Configurations and FRU Part
Numbers
This appendix contains tables, listed by country, of models and FRU part
numbers. Refer to this when ordering FRUs or to determine the part number
of the system board or DIMM installed in the machine you are servicing.

General Information

1-5

Product Description
This manual contains service information for the Service Level A (SL-A)
model of the IBM Aptiva Personal Computer, worldwide.
The Machine Type 2140 and Machine Type 2142 are minitower systems
containing slots for six adapter cards and bays for six input/output
devices (drives)
The Machine Type 2142 comes with the Media Console which contains
the diskette drive, CD/DVD-ROM drive, Zip drive (model dependent),
keyboard and mouse ports, and operator controls.
For FRU parts information, see the Appendix B, “Model/Monitor
Configurations and FRU Part Numbers” on page B-1.

VESA Local Bus Note: The VESA local bus connector generally conforms
to the Video Electronics Standards Association (VESA) VL-Bus Specification
2.0 (32 bit). Local bus adapter cards vary in degree of adherence to this
standard. Therefore, IBM cannot guarantee that all available local bus
option cards will perform according to manufacturer’s claims.
The Type 2140 and 2142 will support Internal or External video, but not both
simultaneously.

Security: Power-on password. See “Power-On Password, CMOS Reset”
on page 1-14.
System Boards: Two system boards are available: Type A-1 and Type
A-2. See “System Board Layout—Type A-1” on page 5-2 and “System
Board Layout—Type A-2” on page 5-5 for system board jumper and
connector locations.
The Type A-1 system board supports the Pentium
and has the following features:

processor with MMX

Pentium MMX socket 7-ZIF connector. You must remove the old
processor to install an upgrade processor.
32 KB internal cache memory, with 512 KB external cache soldered
onto the system board. Cache is not upgradeable.
Trident, on board, 9750 DVD 64-bit GUI video and 3-D Accelerator with
2 MB SGRAM video memory, upgradeable to 4 MB with a 2 MB
SODIMM SGRAM upgrade module.
Three, 168-pin Gold DIMM memory module sockets support these
memory modules:

1-6

– 8 MB, 16 MB, 32 MB, 64 MB or 128 MB DIMM modules.
– 60 ns Gold SDRAM
Maximum system board memory is 384 MB.
See Appendix B, “Model/Monitor Configurations and FRU Part
Numbers” on page B-1 for memory configuration. Refer to “System
Memory” on page 1-27.
Ports: parallel, serial, mouse, keyboard, USB(two), video, MIDI/Joystick,
audio out/in/mic.
Connectors for:
–
–
–
–
–
–

PCI/ISA adapter cards
VESA Video Feature Bus (2x13 un-shrouded header)1
Internal VGA display (2x7 shrouded header)
Input power (12-pin)
AT diskette drives (34-pin)
Two 40-pin IDE drive controllers: a primary local bus IDE that
supports two hard disk drives and a secondary IDE that supports a
CD/DVD-ROM drive and one hard disk drive, or two hard disk
drives.
– Power light-emitting diode (LED)/hard disk LED (4-pin)
Power-on switch 2-wire connector and a power supply auxiliary control
3-wire connector for Power Management features.
Lithium battery.

1

See “VESA Local Bus Note” on page 1-6.

General Information

1-7

The Type A-2 system board supports Pentium
following features:

II processors and has the

512 KB internal cache memory. Cache is not upgradeable.
ATI- Rage Pro video and 3-D Accelerator with 2 MB SGRAM video
memory, upgradeable to 4 MB with a 2 MB SODIMM SGRAM upgrade
module.
Three, 168-pin Gold DIMM memory module sockets support these
memory modules:
– 8 MB, 16 MB, 32 MB, 64 MB, or 128 MB DIMM modules.
– 60 ns Gold SDRAM
Maximum system board memory is 384 MB.
Ports: parallel, serial, mouse, keyboard, USB(two), video, MIDI/Joystick,
audio out/in/mic. mouse, and video.
Connectors for:
–
–
–
–
–

PCI/ISA riser card (212-pin)
VESA Video Feature (2x20 un-shrouded)
Input power (12-pin)
AT diskette drives (34-pin)
Two 40-pin IDE drive controllers: a primary local bus IDE that
supports two hard disk drives and a secondary IDE that supports a
CD/DVD-ROM drive and one hard disk drive, or two hard disk
drives.

Power light-emitting diode (LED)/hard disk LED (4-pin)
Power-on switch 2-wire connector and a power supply auxiliary control
3-wire connector for Power Management features.
Lithium battery.

Processors
One of the following processors can be installed on the Type A-1
system board:
Pentium Pentium MMX-166 MHz2
Pentium Pentium MMX-200 MHz
Pentium Pentium MMX-233 MHz

2

MHz measures only processor internal clock speed, not application performance.
Many factors affect application performance.

1-8

One of the following processors can be installed on the Type A-2
system board:
Pentium
Pentium
Pentium
Pentium

II-233
II-266
II-300
II-333

MHz
MHz
MHz
MHz

Power Supplies (with Power Management Features)
The power supply is a 200-W switchable high/low voltage power supply
with a variable fan speed and a connector for a detachable grounded
3-wire power cord. The power cable has four DASD connectors: one
mini power connector and three standard 4-pin connectors. The power
supply also has a non-switched appliance outlet connector.
For some countries outside the United States, the power supply might
have five standard 4-pin connectors and one mini power connector, for
a total of six DASD connectors.
To support the Power Management feature, all power supplies have a
3-wire auxiliary control cable that connects to the system board. There
is no on/off switch cable assembly for the power supplies.

Cables
All models contain one cable for hard disk drives and one cable for
diskette drives. A momentary power switch and cable assembly that
connects to the system board and a voice modem cable are also
included.

Diskette Drive—AT-type
All models contain a 3.5-in. 1.44 MB slimline diskette drive.
Some models come with a 100 MB internal Zip drive.

Multimedia
Depending on model, 24X Max or 32X Max CD-ROM,3 or DVD-ROM
IDE/AT drive.
An audio cable
A CD/DVD-ROM drive system interface cable.
Microphone and speaker (integrated with monitor).

3

24X Max or 32X Max CD-ROM drives run at a constant speed. This causes a data
transfer rate of ten-speed (fourteen-speed for 32X) reading at the disk hub and
twenty four-speed (thirty two-speed for 32X) reading at the disk edge.

General Information

1-9

One pair of external subwoofers (on some models).
Joystick (on some models).

Hard Disk Drive
The hard disk drive is a 3.5-in. slimline IDE AT drive with “look-ahead”
cache memory and a maximum of 14 ms average access time. Access
time varies by the hard disk drive and the hard disk drive manufacturer.

Monitors
MM55 (Type 2116)
– 15 inch FST CRT with a viewable image size of 13.6 inches (347
mm) with a 0.28mm dot pitch.
– Integrated speakers (not powered, requires system amplifier).
– Power switch/volume control.
– OSD (On Screen Display).
- Video - contrast, brightness, horizontal size, horizontal position,
vertical size, vertical position, pincushion, trapezoid,
parallelogram, rotation (tilt), color temperature, display current
horizontal and vertical signal frequency, degauss, recall factory
settings.
- Audio - balance, bass, treble, fade.
- All audio function dependent on system unit.
–
–
–
–
–

External headphone, microphone, and USB connectors.
2.1 meter interface cable.
Power management (system dependent).
Connector for detachable grounded 3-wire power cord.
Auto-sensing power supply 88-264 VAC 50/60Hz.

MM75 (Type 2128)
– 17 inch FST CRT with a viewable image size of 15.7 inches (399
mm) with a 0.28mm dot pitch.
– Integrated speakers (not powered, requires system amplifier).
– Power switch/volume control.
– OSD (On Screen Display).
- Video - contrast, brightness, horizontal size, horizontal position,
vertical size, vertical position, pincushion, trapezoid,
parallelogram, rotation (tilt), color temperature, display current
horizontal and vertical signal frequency, degauss, recall factory
settings.
- Audio - balance, bass, treble, fade.

1-10

- All audio function dependent on system unit.
–
–
–
–
–

External headphone, microphone, and USB connectors.
2.1 meter interface cable.
Power management (system dependent).
Connector for detachable grounded 3-wire power cord.
Auto-sensing power supply 88-264 VAC 50/60Hz.

Keyboard
Aptiva EZ button keyboard with 1.8-m (6-foot) cable

Mouse
ScrollPoint mouse with 1.8-m (6-foot) cable

General Information

1-11

Hardware Interfaces
The following peripheral interfaces for adapters, options, and drives are
supported in the system unit.

Table 1-1. Hardware Interfaces
Item

Interface

Hard disk drives

IDE local bus interface (American National Standards
Institute–ANSI)

Input/output (I/O)
adapter cards

Adapters that are IBM AT-ISA compatible and operate
at 8 MHz. PCI local bus adapter cards and Plug and
Play adapter cards are supported.

Diskette drives

AT diskette interface

Video

For refresh rates and monitor frequency settings, see
“Refresh Rates and Monitor Frequencies” on page 1-13.
Physical interface is compatible with the IBM Personal
System/2 (PS/2) VGA interface.

Serial

9-pin connector with RS232D electrical interface

USB

Universal Serial Bus. High speed serial bus designed
for USB protocol.

Parallel

Bidirectional. ECP bidirectional and EPP bidirectional
interfaces are supported.

Pointing device

IBM PS/2-compatible mouse

Keyboard device

IBM PS/2-compatible enhanced keyboard

CD/DVD-ROM drive

AT IDE, extended architecture (XA) enabled drive

Sound adapter card

MM3:
MM4:
Mwave:

Joystick

Industry-standard device

1-12

Sound Blaster (Creative Labs, Inc.)
Aria 16 (Prometheus Products, Inc.)
Combination Modem/Sound Card

Refresh Rates and Monitor Frequencies
This section provides the refresh rates and monitor frequencies for Type A-1
and Type A-2 system boards.

Refresh Rates and Monitor Frequencies—Type A-1
The following table lists the maximum vertical refresh rates for the Type A-1
system board, which contains a Trident 9750 video chip with 2 MB video
memory

Table 1-2. Vertical Refresh Rates (Hz)
Type A-1 System Board with a Trident 9750 Video Chip with 2 MB DRAM
Resolution →

640x480

800x600

1024x768

1280x1024

256

85 Hz.

85 Hz.

85 Hz.

60 Hz.

64,000

85 Hz.

85 Hz.

85 Hz.

60 Hz.

16,000,000

85 Hz.

85 Hz.

85 Hz.

60 Hz.

Color ↓

Refresh Rates and Monitor Frequencies—Type A-2
The following table lists the maximum vertical refresh rates for the Type A-2
system board, which contains a ATI-Rage Pro video chip with 2 MB DRAM.

Table 1-3. Maximum Vertical Refresh Rates (Hz)
Type A-2 System Board with a ATI-Rage Pro Video Chip with 2 MB DRAM
Resolution →

640x480

800x600

1024x768

1280x1024

256

85 Hz.

85 Hz.

85 Hz.

75 Hz.

64,000

85 Hz.

85 Hz.

85 Hz.

75 Hz.

16,000,000

85 Hz.

85 Hz.

85 Hz.

75 Hz.

Color ↓

General Information

1-13

Power-On Password, CMOS Reset
A power-on password denies access to the system by an unauthorized user
when the system is powered on. When a power-on password is active, the
password prompt appears on the screen each time the system is powered
on. The system unit starts after the proper password is entered.
In some cases, you might be required to service a system with an active and
unknown power-on password. To clear a password from the system, first
identify the system CMOS jumper by referring to “System Board
Layout—Type A-1” on page 5-2 and “System Board Layout—Type A-2” on
page 5-5, then follow these steps.
1. Power-off the system unit.
2. Unplug the power cable from the electrical outlet.
Attention: Do not attempt these steps with the power cord plugged into
the electrical outlet. The power supply maintains +5 V dc of auxiliary
power when the power switch is powered off. System damage might
result if the power cord is not unplugged during testing.
3. Locate the power on password jumper on the system board.
System Board Type

Jumper

System Board Type A-1

Password Jumper JP6

System Board Type A-2

Password Jumper JP3

4. Move the jumper from pins 1-2 to pins 2-3 to erase the password. See
“System Board Layout—Type A-1” on page 5-2 and “System Board
Layout—Type A-2” on page 5-5.
5. The system detects the change and the password, time, and date are
erased from memory. Power Management settings are also deleted.
(See “Power Management” on page 1-21.)
6. Move the jumper from pins 2-3 to pins 1-2 for normal operation.
7. Plug the power cable into the electrical outlet and power-on the system
unit.
8. Run the Setup Utility to restore the configuration settings. Press Esc to
save with the password disabled.
9. When you are finished servicing the machine, run the Setup Utility to
restore the configuration settings. (You must reset the time, date, and

1-14

any Power Management settings. See “Power Management” on
page 1-21.)
Notes:
1. To reinstall the password, the user must enter a password in the Setup
Utility.
2. Disabling the power on password reconfigures the system. Run the
Setup Utility to clear any 16X errors.
3. To determine if the machine you are servicing has the Power
Management feature enabled, run the Setup Utility and check to see if
Power Management is enabled (Suspend Timer not off and APM
Connection Enabled).

Flash (BIOS) Update Procedure
Attention
The system board Flash Enable jumper default position is set to
enabled. If the following flash procedure does not work, verify that the
Flash Enable jumper is set to the enabled position. See Flash program
jumpers by referring to “System Board Layout—Type A-1” on page 5-2
and “System Board Layout—Type A-2” on page 5-5.
Also, check the Flash diskette for a README file and if present, review
it for any model-specific information.

1. Power-off the computer.
2. Insert the Flash diskette into diskette drive A.
3. Power-on the computer.
4. Follow the instructions on the screen to complete the flash (BIOS)
update procedure.

General Information

1-15

Amplifier Card BIOS
Type 2140, 2142 computers come with either a Tier 1 or Tier 2 amplifier
card.
Tier 1 amplifier card has one speaker output jack
Tier 2 amplifier card has two output jacks; one for the speakers and
one for the sub woofer.
When replacing a system board, the BIOS setting on the new system board
must match the amplifier card that is installed in the computer.
New A-1 and A-2 system boards for Type 2140, 2142 are coded for the Tier
1 amplifier card. If the computer you are servicing has a Tier 1 amplifier
card, no BIOS coding is necessary.
If you order a new system board for a 2140, 2142 that has a Tier 2 amplifier
card, the amplifier card BIOS must be set to match the Tier 2 amplifier card.

Amplifier Card BIOS Setting
Attention
The Amplifier BIOS update procedure must be run from a Safe Mode
Command Prompt.
Care must be taken to make certain that the BIOS setting matches the
actual amplifier card (Tier 1, Tier 2) installed. The sound system will not
function properly with the incorrect setting.

1. Determine the amplifier card installed. From the rear of the computer,
there will either be:
One mini DIN connector (speaker), Tier 1,
-- or -Two mini DIN connectors (speakers and sub woofer), Tier 2.
2. Determine the system BIOS setting for the amplifier card.
Reboot the computer to a Safe Mode Command Prompt.
a. Select Start from the lower left desktop.
b. Select Restart The Computer, then Select Enter.
c. When Starting Windows 95 displays at top left corner of
screen, depress F8.
d. Select Safe Mode Command Prompt Only from the menu.
e. At the C: prompt, type DEBUG and press the Enter key.

1-16

f. At the dash “-” prompt, Type d fffa:0 , then press the Enter
key.
g. The right side of the screen will display the Serial Number
(23AXXXX), Tier audio card, TIERx_AUDIO, and system model
number (214X).
h. The “x” in the TIERx_AUDIO denotes the Tier card the
computer is set to use.
3. If the amplifier card installed matches the type listed in step 2, no action
is required.
4. If the amplifier card installed does not match the type listed in step 2,
you must run the appropriate update to match the amplifier card to the
system board.

Updating Amplifier Card BIOS
To update the amplifier card BIOS:
1. Insert the Diagnostics and Utilities CD in the CD/DVD-ROM drive.
2. Power-off, then power-on the system unit.
3. When the Aptiva Diagnostics and Utilities Menu appears, depress the
Zero key to select the DOS screen. The A drive prompt will appear.
4. Select the CD/DVD-ROM drive (the CD/DVD-ROM drive default is G:).
5. At the G: prompt, type:
CD\DISK\CRYSTAL\CLYDE\RCAND15\INSTALL\DISK0
then press the Enter key.
6. If a Tier 1 amplifier card is installed in the computer, type TIER1.BAT at
the DOS command prompt.
7. If a Tier 2 amplifier card is installed in the computer, type TIER2.BAT at
the DOS command prompt.
8. If the system monitor is not a Type 2116 (MM55) or Type 2128 (MM75),
type TIER0.BAT at the DOS command prompt.
Attention
Type 2140, 2142 computers are designed for use with the MM55 or
MM75 monitors only. The use of a different monitor might cause
sound and functionality problems.
9. Remove the Diagnostics and Utilities CD from the CD/DVD-ROM drive
and restart the computer.
10. Go to “Amplifier Card BIOS Setting” on page 1-16 to verify the setting
matches the amplifier card installed in the computer.

General Information

1-17

Setup Utility
The Setup Utility lets you view and change important information about the
computer and its hardware.

Using the Setup Utility
You might need to use the Setup Utility in the following situations:
If you add or replace a hardware option (such as a diskette drive, hard
disk drive, or memory module), and you want to verify or make a
change.
To verify a change after removing a hardware option.
If you get an error code and message.
You can also use the Setup Utility to:
Check the computer’s hardware features. For example, you can use
this program to check the amount of memory or the size of the hard disk
in the computer.
Change the computer’s serial and parallel port settings, and the parallel
port mode.
Set up or change a password on the computer.
Change the date and time on the computer.
Reduce the amount of energy the computer uses by setting up the
computer’s Power Management features.
Determine which Plug and Play adapter cards you want configured by
system BIOS.

Starting the Setup Utility
The Setup Utility displays screens that let you view information about how
the computer is set up (called the configuration), or change certain
information on the computer. There are two ways to display the Setup Utility
screen:
When you power on the computer, press F1 when the IBM APTIVA logo
appears.
If you have an error, the computer shows a popup window with an error
code and description. Press Enter to get the Setup Utility screen (see
Figure 1-1 on page 1-20).

1-18

The Setup Utility screens display the type of information shown here. The
actual screens on the computer might look slightly different, but they operate
the same way.
Here are the keys you use to move through and make changes to the Setup
Utility screens.
Keys

Function

↑ ↓

Use these arrow keys to highlight an option.
Use these arrow keys to make a selection and change an
option.

← →
F1

Help. Press this key if you want more information about an
option or using the screen.

F2

General Help. Press this key if you want general information
about the computer features.

Page Down

Press this key to see the next page (screen).

Page Up

Press this key to go to the previous page (screen).

Brackets [ ] show you which options can be changed on the screen.
The * symbol on the screen shows you that an option has been
changed.
Now that you know how to work with the Setup Utility screens, read on to
learn about the options you can change on the screen.

General Information

1-19

IBM SurePath Setup Utility
-------------------------Main Menu
-----------------------Select a Menu:
System Information
Video Information
Audio Information
Disk Drives
Input/Output Ports
Power Management
Plug and Play
Startup Options
Model Information
Date and Time
Advanced Options

Figure 1-1. Setup Utility Screen

Making Changes with the Setup Utility
You can change only some of the information that appears on the Setup
Utility screen. The information you can change is always enclosed in
brackets like this: [Disabled]. The entries on the screen that you cannot
change provide useful information about the computer and its hardware. For
example, if the mouse is not working or installed incorrectly, the entry will
show if it is disabled or not installed.
Here are the options available on the Setup Utility screens:

System Information: This screen provides a summary of the computer
features. (This is an information only screen and cannot be changed.)
Video Information: This screen provides information about the installed
video controller. For more information on monitors, monitor frequencies, and
refresh rates, see “Hardware Interfaces” on page 1-12.
Disk Drives: This screen provides information about the installed diskette
drives, hard disk drives, and CD/DVD-ROM installed in the computer. Hard
Disk Drive 1 on this screen is the hard disk that came with the computer.

1-20

If you add or change a drive, you must select the correct drive type on this
screen. If you are adding a hard disk or CD/DVD-ROM to the computer, see
“System Board Layout—Type A-1” on page 5-2 and “System Board
Layout—Type A-2” on page 5-5. If both a CD/DVD-ROM drive and a hard
disk drive are installed, the jumpers on the hard disk drive must be set to
master for the hard drive to appear as Drive 3 on the Setup Utility screen.
The CD/DVD-ROM must be set as the slave device. It will appear as Drive
4 on the screen.
If a hard disk is the only drive attached to the secondary hard disk drive
connector, it appears as Drive 3 on the Setup Utility screen. If two hard
disks are attached to this connector, they appear as Drives 3 and 4 on the
screen.

Input/Output Ports: This screen allows you to change the serial and
parallel port addresses. Mouse and keyboard information is also provided
on this screen.
The computer has one serial port and one parallel port. Each port has a
special address (identifying location) assigned to it. If you add any additional
serial or parallel port adapters, make sure that each port has a different
address.
The serial port A default address is 2F8-IRQ3.
The parallel port default address is 3BCh.
Other serial and parallel port addresses are available. However, if you
change an address on this screen, you might also need to make changes to
the software. For instructions on changing the software, see the user’s
guide or online information supplied with the software.
The Parallel Port Mode allows you to change the mode of the parallel port.
The standard mode for the parallel port is the Compatible mode. You can
increase the efficiency of the parallel port by using Enhanced modes with
supporting hardware.
Note: The Enhanced modes use recent technology and are only supported
by newer hardware (such as a printer).
If you change the mode of the parallel port, you might need to make
changes to the supported hardware and its software.

Power Management: This screen provides information about the Power
Management features. Power Management puts the computer in a low
power state when the suspend function is invoked in the operating system.
See “Using Power Management Utilities” on page 1-24 for more information.

General Information

1-21

Power Management can:
Put the computer in a Suspend mode to conserve energy when you
have not used the mouse, keyboard, or hard disk for an amount of time
you select.
Automatically Resume the computer when the phone rings so that the
computer can receive a fax or take a message.
Automatically power-on and power-off the computer when using Home
Director.
The following are the Power Management options you can change:
Suspend Timer
Check Keyboard and Mouse Activity
Check Disk Drive 1 and 2 Activity
Check Disk Drive 3 and 4 Activity
Check Diskette Drive Activity
Check Serial Port Activity
Check Parallel Port Activity
Check Modem Activity
APM Connection

Plug and Play: This screen provides information about the Plug and Play
features. The screen includes the Auto Configure Cards option, and a list of
all Plug and Play adapter cards installed in the computer.
Auto Configure Cards is an option that allows you the choice of:
All Plug and Play adapter cards configured by system BIOS
Only Plug and Play adapter cards required to boot the system
configured by system BIOS
If you have a Plug and Play operating system, the computer might function
better if only the Plug and Play adapter cards required to boot the system
are configured by system BIOS. If you choose to have only the adapter
cards required to boot the system configured by system BIOS, use the
operating system’s Plug and Play utilities to configure the other Plug and
Play cards.

Plug and Play Adapter Cards is the option that lists all the Plug and Play
cards you have installed in the system unit.
Note: Only the newest operating systems support Plug and Play adapter
cards. See the documentation supplied with the operating system to
determine if it supports Plug and Play adapter cards.

1-22

Startup Options: This screen provides information about the computer
power-on (startup) sequence. When you power the computer on, it looks for
the operating system files. Use the Startup Sequence option to tell the
computer where to look for these files. The computer can search for these
files on a diskette, an adapter card, a network, or a hard disk.
The system’s startup sequence automatically looks for the operating system
files on the hard disk if the files are not found on diskette.

Model Information: This screen provides model number, serial number,
BIOS version level number, and BIOS manufacturing date.
Date and Time: This screen allows you to change the date and time on the
computer. The changes take effect immediately. Type the date in the
format shown on the screen.
Type the time in 24-hour format. For example:
12 midnight is
12 noon is
1 p.m. is

:
12:
13:

Advanced Options: This screen provides the following features that the
computer supports.
Security options (power on password, diskette drive, keyboard)

Power On Password is the option that allows you to create a power on
password to restrict the use of the computer. Each time the computer is
powered on, you must enter this password before you can use the
computer. A password can be up to seven characters long (letters,
numbers, or both). Once you create the password, be sure to write it
down and put it in a secure place.
Diskette Drive Access allows you to enable or disable the diskette drive
access.
Operate without Keyboard allows you the enable or disable the
keyboard.
Operate without Diskette Drive(s) allows you to enable or disable the
diskette drive.
Cache options (cache size, cache state)
This option shows the amount of internal cache memory in the
computer’s processor. You cannot add internal cache memory to the
computer.

General Information

1-23

Cache memory is special buffer storage that holds frequently used
instructions and data, and works faster than main storage. With cache
memory installed, the applications and programs run faster. You can
disable cache memory to slow down the computer.
ROM shadowing
This feature provides memory boundary information.
Memory options
This feature provides standard and EDO feature information.
PCI card options
This feature allows you to enable or disable card bus mastering.

Using Power Management Utilities
Power Management Utilities are accessed from the Access Aptiva screen in
Windows 95.
To access Power Management Utilities:
Click on Start from the Desktop
Select Access Aptiva
Select Control
Under Access Aptiva - Control, select either:
Conserve Energy (Suspend)
- or Schedule Events to Occur (Scheduler)

Power Management Utility Features
The Power Management Utilities have the following features:

Suspend: The Suspend feature will conserve energy when the computer is
inactive for a particular period of time. You can select the period of time or
select 'Off' to disable the Suspend option.
Scheduler: The Scheduler program automatically starts an event at
anytime, even if the computer is suspended.
The following table describes the way the computer will normally operate
when one of the Power Management Utility features is enabled.

1-24

Table 1-4. Power Management Utility Normal Operation
What Happens

Explanation

Delay before mouse
works.

This is normal for the Suspend feature of Power
Management. It might take a few seconds.

Computer wakes up
when the phone rings.

This is a normal feature of the - Wake Up When the
Telephone Rings feature. This can be disabled in
the Control Panel, Power Utility.

Computer wakes up
when you haven’t
pushed the on/off button.

This is a normal feature of Scheduler. If you don’t
want this to happen, close the Scheduler
application.

General Information

1-25

POST Error History
The computer automatically keeps a history of the last three POST errors.
You can access the POST Error History by pressing F9 when the IBM
APTIVA logo appears. The POST Error History shows the last three error
codes in a list, with the most recent error code added to the bottom of the
list, as shown in Figure 1-2.
Most recent error
code is listed
at bottom

Figure 1-2. POST Error History
Note: The POST Error History is emptied whenever the password is reset
from the system board or the battery runs out of power. If Power
Management is enabled, press F9 when the memory count and POST
Configuration icon appear.

1-26

System Memory
Both Type A-1 and Type A-2 system boards support 168-Pin 60 ns, Gold,
SDRAM, 64 bit Dual Inline Memory Module, (DIMM).
Maximum memory supported by Type A-1 and Type A-2 system boards is
384 MB.

DIMM Identification
168-pin memory DIMMs can usually be identified by the information on the
chip modules. (for example, 2Mx64, 6 ns, EDO). To determine the DIMM
capacity from the above example, divide 64 bits by 8 bytes and multiply that
answer by 2M, hence, DIMM = 16 MB. 1Mx32 is Non parity and 1Mx36 is
Parity. DIMMs that are not clearly labeled cannot be identified other than by
part number. Consult the DIMM manufacturer documentation to identify
DIMMs.

General Information

1-27

Specifications
Size:
Machine Type 2140 system unit
– Width: 362 mm (14.25 in.)
– Depth: 444 mm (17.50 in.)
– Height: 127 mm (5.00 in.)
Machine Type 2142 system unit
– Width: 241 mm (9.50 in.)
– Depth: 438 mm (17.25 in.)
– Height: 432 mm (17.00 in.)
Monitor
– MM55 (Type 2116)
- Width: 466 mm (18.3 in.)
- Depth: 410 mm (16.1 in.)
- Height: 390 mm (15.4 in.) with tilt/swivel stand
– MM75 (Type 2128)
- Width: 520 mm (20.5 in.)
- Depth: 441 mm (17.4 in.)
- Height: 423 mm (16.7 in.) with tilt/swivel stand
Weight:
Machine Type 2140 system unit
– 9 kg (20 lb)
– If CD/DVD-ROM drive installed, 10 kg (22 lb)
Machine Type 2142 system unit
– 10.9 kg (24 lb)
– If CD/DVD-ROM drive installed, 11.8 kg (26 lb)
Monitor
– M55 (Type 2116)
- 14.5 kg (32 lb)
– M75 (Type 2128)
- 20.5 kg (45.1 lb)

1-28

Environment:
Temperature, system unit and monitor
– Power on: 10° to 35°C (50° to 95°F)
– Power off: 10° to 40°C (50° to 104°F)
Humidity, system unit and monitor
– Power on: 8% to 80%
– Power off: 8% to 80%
Maximum altitude: 2134 m (7000 ft)
Heat output:
Machine Type 2140 system unit
– Typical (as shipped): 170 Btu/hr
– Maximum load: 700 Btu/hr
Machine Type 2142 system unit
– Typical (as shipped): 170 Btu/hr
– Maximum load: 700 Btu/hr
Monitors
– MM55 (Type 2116): 310 Btu/hr (maximum)
– MM75 (Type 2128): 340 Btu/hr (maximum)
Electrical:
Input voltage for system unit and monitor (sinewave input is required)
Low Range
Nominal: 100 V ac to 127 V ac
Maximum: 90 V ac to 132 V ac
High Range
Nominal: 200 V ac to 240 V ac
Maximum: 180 V ac to 259 V ac

General Information

1-29

Operating Requirements
All machines have two power on switches: one on the system unit (Media
Console for Type 2142) and one on the display. Some high voltage
machines (180–259 V ac) might have a power cord from the display to the
system unit and a non-switched appliance connector.
MM55 (Type 2116) and MM75 (Type 2168) monitors have universal auto
sensing power supplies.
When the system unit is powered off for 10 seconds or more and then
powered on, the power supply generates a “power good” signal that resets
the system logic.
Note: Whether or not Power Management is enabled, the on/off switch on
the system unit does not completely power-off the power supply. Also, the
appliance outlet connector is always powered on when the system unit is
plugged into an electrical outlet. See “Power Management” on page 1-21
for more information.

A Note About Energy Saver Monitors
Monitors rated as “Energy Saver” models use less than 30 W when
operating in the energy-saving mode or when the system unit is
powered off.
To extend monitor life, the monitor should be powered off at the end of
each day.

Special Tools
The following special tools are required to service this system:
A meter similar to the Triplett Model 310 (P/N 9900167)
Wrap plug, P/N 72X8546
Video memory removal tool, P/N 9900764

1-30

Check Procedures
Start . . . . . . . . . . . . . . . . . . . . . . . . . .
Index of Symptoms, Messages, Error Codes, or Beeps
Power Supply . . . . . . . . . . . . . . . . . . . . .
Memory . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard . . . . . . . . . . . . . . . . . . . . . . .
Mouse . . . . . . . . . . . . . . . . . . . . . . . . .
Diagnostics and Utilities Device Presence Test . . .
Media Console Drive Devices
. . . . . . . . . . . .
Factory-Installed Drive Devices
. . . . . . . . . . .
33.6 Kbps and 56 Kbps DSVD Modem Adapters
. .
Monitor . . . . . . . . . . . . . . . . . . . . . . . .
Undetermined Problem . . . . . . . . . . . . . . . .

Copyright IBM Corp. 1997, 1998

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2-2
2-9
2-34
2-37
2-39
2-42
2-43
2-46
2-47
2-50
2-53
2-56

2-1

Start
This is the entry point for all check procedures. The check procedures use
failure symptoms, POST error codes, or beeps to help determine the failing
field replaceable unit (FRU). Follow the suggested check procedures or use
the Diagnostics and Utilities CD to determine the problem FRU.
The Diagnostics and Utilities program comes on one CD supplied with this
book. Use only this CD for all Type 2140 and Type 2142 IBM Aptiva
Personal Computers.
The Diagnostics and Utilities program is intended to test only IBM products.
Non-IBM products, prototype cards, or modified options can give false errors
and invalid system responses.
All voltages in the check procedures are positive unless otherwise shown.
And, use frame ground for all voltage checks unless otherwise specified.
Note: If the check procedures instruct you to replace a FRU and the error
message remains the same, an option adapter card might be causing
the failure. Remove all option adapter cards, one at a time, until the
error changes or the problem is no longer apparent. Replace the last
option adapter card removed.
The hard disk drive contains preloaded software. Refer to “Software
Installation Procedure” on page 4-20 to reinstall the original software. Be
sure to reload the software on the primary hard disk drive (drive C) when
replacing it.
Note: The drives in the system you are servicing might have been
re-arranged or the drive startup sequence changed. Be extremely
careful during write operations, such as copying, saving, or
formatting. Data or programs can be overwritten if you select an
incorrect drive.
Ask the customer to back up any additional software from the
hard disk drive before you take any action.

How to Diagnose Combined FRUs: If an adapter or device consists of
more than one FRU, any of the FRUs might cause an error code. Before
replacing the device or adapter, remove the FRUs, one by one, to see if the
symptoms change.
If you have been directed here from another check procedure and were
instructed to replace the system board, and that does not correct the
problem, reinstall the original system board and go through “Start” again.

2-2

POST Error Codes: A POST error code can occur in three ways:
1. Under the System Memory count at the upper-left corner of the screen.
2. After one or more beeps, followed by an error code and/or explanatory
message.
3. As a sequence of beeps with no other messages or error codes
displayed.
Note: It might take a minute or more for the system to respond with
error messages or beeps.
If error codes occur for:
Disk Drives
I/O Devices
Plug and Play Devices
Go first to the Setup Utility to assure devices are installed.
If you have an XX62 error with no other error codes, run the Setup Utility
(see “Using the Setup Utility” on page 1-18) and note any flagged options.
Note the XX62 error or flagged option and try to add it from the
Configuration/Setup Utility screen. If the option cannot be added, go to
“Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9 for
additional help.
If you want to print a copy of a Setup Utility screen on an attached printer,
press Print Screen while the screen is displayed.

How to Use Error Messages: Use the messages, error codes, and beep
combinations that occur to diagnose failures. If more than one failure
occurs, diagnose the first failure first. The cause of the first failure can result
in false messages, error codes, or beeps. If you did not receive any
messages, error codes, or beeps, see if the symptom is listed in “Index of
Symptoms, Messages, Error Codes, or Beeps” on page 2-9.
001
To begin this check, note the following:
– To disable or reset the power-on password, see “Power-On Password,
CMOS Reset” on page 1-14.
– Disconnect all external cables and devices including speakers and
microphone from the system unit, except for the keyboard, mouse, and
monitor.
(Step 001 continues)

Check Procedures

2-3

(continued)
001 (continued)
– Power-off the system unit whenever removing or replacing FRUs.
– Remove all adapter cards, except for the factory-installed modem adapter
card and any IBM Aptiva factory-installed adapter cards.
– Remove all telephone cables from the Modem.
– Disconnect any drives except:
3.5-in. diskette drive
Hard disk drive (some machines can have up to 3 hard disk drives
plus a CD/DVD-ROM drive installed.)
IBM Aptiva factory-installed devices (such as a CD/DVD-ROM drive).
– Ensure all power cords and cables are connected properly.
– Ensure the monitor brightness and contrast controls are not turned down.
– Ensure the sound volume control is not turned down and the speakers are
connected.
– Power-on the system unit.
Note: Some monitors have a detachable system I/O signal cable
between the monitor and the system unit. In either case, check
the power cord or cable before replacing the unit. See
“Detachable Monitor I/O Signal Cable Connector Test Points” on
page 5-15 for pin identification.
– Ensure correct monitor refresh rate. See “Refresh Rates and Monitor
Frequencies” on page 1-13.
– Note any symptoms, messages, error codes, or beeps.
– Make sure there are no diskettes or CDs in the drives.
– For Home Automation checkout, see “Home Director” on page 4-17.
DOES THE SYSTEM COMPLETE POST WITH NO ERRORS AND DOES
AN IBM APTIVA SOFTWARE SCREEN APPEAR?
Note: If Suspend Timer is enabled, answer this question “No.”
Yes

No
002
– If Suspend Timer is enabled, you must disable Suspend Timer in
the Setup Utility, and enable it again upon completion of service.
To disable Suspend Timer:
1.
2.
3.
4.

Make sure the customer saves and closes any open files.
Power-off, then power-on the system unit.
Press F1 while the POST Configuration icon is displayed.
In the Setup Utility Main Menu, select Power Management and
press Enter.
(Step 002 continues)

2-4

002 (continued)
5. Press the ← key, if needed, to Disable the Suspend Timer
6. Press Esc to exit the Power Management menu.
7. Press Esc again to exit the screen.
8. Press Enter to save the changes and exit the Setup Utility.
9. Suspend Timer is now disabled.
When service is complete, restore the Suspend Timer to its original
setting.
1.
2.
3.
4.

Power-on the system unit.
Press F1 while the POST Configuration icon is displayed.
In the Setup Utility, select Power Management and press Enter.
Press the ← key, if needed, to select Enable in the Suspend
Timer field.
5. Press Esc to exit the Power Management menu.
6. Press Esc again to exit the screen.
7. Press Enter to save the changes and exit the Setup Utility.
The system is now returned to the original Suspend Timer
customer setting.
– Go to Step 005.
003
Insert the Diagnostics and Utilities CD for machine Type 2140, 2142 in the
CD/DVD-ROM drive.
DOES THE SYSTEM LOAD THE ADVANCED DIAGNOSTIC PROGRAM
FROM THE CD/DVD-ROM DRIVE WHEN POWERED OFF AND THEN
ON?
Yes No
004
– Go to “Factory-Installed Drive Devices” on page 2-47.
005
(From step 002)
DO ANY MESSAGES, ERROR CODES, OR SYMPTOMS APPEAR?
Yes No
006
– Go to Step 008 on page 2-6.

Check Procedures

2-5

(continued)

007
– Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on
page 2-9.
008
(From step 006)
– If not already inserted, place the Diagnostics and Utilities CD in the
CD/DVD-ROM drive.
– Power-off the system unit.
– Power-on the system unit, and check for the following responses:
1. Readable instructions or Main Menu
DID THE SYSTEM PRODUCE THE READABLE SCREEN?
Yes No
009
– Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on
page 2-9.
010
If the keyboard responds incorrectly, go to “Keyboard” on page 2-39.
If the monitor shows problems, such as jittering, shifting, or being out of
focus, go to “Monitor” on page 2-53 and run the Diagnostics and
Utilities tests.
If a message or error code is displayed, go to “Index of Symptoms,
Messages, Error Codes, or Beeps” on page 2-9.
–
–
–
–

Select Advanced Diagnostics on the menu.
Select Hardware Info on the menu.
Select System Configuration on the menu.
Compare the System Configuration Report screen with the actual devices
installed in the system unit.
Note: If necessary, remove the cover and visually compare the devices
installed in the system unit to those shown in the System
Configuration Report.

(Step 010 continues)

2-6

010 (continued)
DOES THE SYSTEM CONFIGURATION REPORT CORRECTLY IDENTIFY
THE DEVICES INSTALLED IN THE SYSTEM UNIT?
Yes No
011
– The System Configuration Report shows only those devices
supported by the Diagnostics and Utilities CD and only
factory-installed devices for the model you are servicing.
– If a device is missing from the list and is not factory installed, refer
to the service manual provided for that device. (Refer to the
Appendix B, “Model/Monitor Configurations and FRU Part Numbers”
on page B-1 to determine the factory-installed devices in the model
you are servicing.)
– If a factory-installed drive device or adapter card is not listed in the
System Configuration Report, return to “Start” on page 2-2 and test
the device. If the device can not be tested, replace the device, then
the system board.
012
– Select Diagnostics Menu from the menu.
– Select Easy Test Diagnostics from the menu.
DOES THE EASY TEST DIAGNOSTICS FINISH WITHOUT ERROR
CODES?
Yes No
013
– If the last test stops and you cannot continue, first make sure all
switches, power connectors, cables, and jumpers are set correctly
and show the correct voltages and continuity.
– Make note of any messages, error codes, beeps, or new symptoms.
Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on
page 2-9.
014
– The Easy Test Diagnostics did not detect a failure. If the system still
displays a failure:
Check all adapter card jumper settings.
Check all adapter card switch settings.
(Step 014 continues)

Check Procedures

2-7

(continued)
014 (continued)
Check all adapter card cables and connectors for proper installation.
Make sure all of the above are set correctly and show the correct
voltages and continuity. Replace any defective cables or adapter
cards. See “Power Supply” on page 2-34, “System Board
Layout—Type A-1” on page 5-2, and “System Board Layout—Type
A-2” on page 5-5.
– Run the Easy Test Diagnostics again.
– If an error or other symptom is displayed, go to “Index of Symptoms,
Messages, Error Codes, or Beeps” on page 2-9.
– If no error can be detected or the symptom is intermittent, go to
“Undetermined Problem” on page 2-56.

2-8

Index of Symptoms, Messages, Error Codes, or
Beeps
Table 2-1 on page 2-11 lists failure symptoms and possible causes. The
most likely cause is listed first. Make sure you complete all items in the
cause or “Action/FRU” column. When servicing a system, always begin with
“Start” on page 2-2. This index can also be used to help you decide which
FRUs to have available when servicing a system.
If you are unable to correct the problem using this index, go to
“Undetermined Problem” on page 2-56.
Notes:
1. If an error message and incorrect audio response occur, diagnose the
error message first.
2. If you cannot run the Diagnostics and Utilities tests but did receive a
POST error code, diagnose the POST error message.
3. If you did not receive any error message, look for a description of your
error symptoms in the first part of this index.
4. Check all power supply voltages, switch, and jumper settings before you
replace the system board. Also check the power supply voltages if you
have a system no-power condition. (See “Power Supply” on page 2-34,
“System Board Layout—Type A-1” on page 5-2, and “System Board
Layout—Type A-2” on page 5-5)
5. Certain models come with a DVD-ROM drive instead of a CD-ROM
drive. Diagnose the DVD-ROM drive models the same as the CD-ROM
drive models.
6. Type 2142 comes with the Media Console which controls the keyboard,
mouse, diskette drive and CD/DVD-ROM drive. Diagnose the Media
Console first, before replacing the system board for problems with the
keyboard, mouse, diskette, or CD/DVD-ROM drive. Depending on
service procedures, replace either the Media Console FRU items or the
Media Console.
In Table 2-1 on page 2-11, an X in an error code can be any number. If
you are unable to correct the problem using this index, go to “Undetermined
Problem” on page 2-56.

Check Procedures

2-9

If you observe:

Go to:

Symptoms that are not beeps or error codes

Page 2-11

Beeps in any combination

Page 2-25

Error codes displayed on the screen

Page 2-27

2-10

Table 2-1 (Page 1 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Note: To diagnose a problem, first find the symptom, message, error code, or
beeps in left column. If directed to a check procedure, replace the FRU indicated
in the check procedure. If no check procedure is indicated, the first Action/FRU
listed in right column is the most likely cause.

Symptoms
Address Exceeds the Size of
Your Memory.
An invalid memory address was
entered. Diagnostics Tests
display this message during the
Locate Bad Chips option.

Enter the correct address.
Memory Module
System Board

Arithmetic Functions Failed.
An error was detected during the
CPU Test.

Processor
System Board

Audio software program invoked
but no sound comes out of
speakers.

Audio amplifier card
cable, jumpers
Sound volume control
Speakers
System board

Audio software program does not
initiate in software but
CD/DVD-ROM drive works
normally.

System board

Base Memory Test Failed.
An error was detected in base
memory.

Memory Module
System Board

Blinking cursor only and machine
not working normally.

“Factory-Installed Drive Devices” on
page 2-47.
Diskette drive connection/cable
Diskette drive
System board

Boot Sector Unreadable.
A boot sector read error was
detected on the hard disk drive.

Hard Disk Drive
Hard Disk Drive Cable
System Board

Bus Noise Test Failed.
RAM Test detected an error in
the memory bus.

Memory Module
System Board

Check Procedures

2-11

Table 2-1 (Page 2 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Butterfly Cylinder Access Test
Failed.
Hard Disk Drive Test detected
mismatch between the data read
and the data stored on the drive.

Hard Disk Drive
Hard Disk Drive Cable
System Board

Cannot finish diagnostic test.

“Diagnostics and Utilities Device Presence
Test” on page 2-43.

3.5-in. diskette drive does not
work.

“Factory-Installed Drive Devices” on
page 2-47.
Diskette drive connection/cable
Diskette drive
System board

CD/DVD-ROM drive LED came
on and stayed on more than 20
seconds before shutting off.
Software asks to install disc.
Software displays a Reading CD
error.

CD is not inserted properly.
CD is damaged.
CD has dirt or foreign material on it.

CD/DVD-ROM drive LED comes
on when inserting a disc but no
CD/DVD-ROM drive icon
appears in the 'My Computer' or
'Explorer' as Drive D.

“Factory-Installed Drive Devices” on
page 2-47.

CD/DVD-ROM drive LED does
not come on when inserting a
disc in the drive when the
system is powered on and the
CD/DVD-ROM drive power
connector has the correct
voltage.

CD/DVD-ROM drive

CD/DVD-ROM drive LED does
not come on but CD/DVD-ROM
drive works normally.

CD/DVD-ROM drive

CD/DVD-ROM drive does not
load or eject when the system is
powered on, the LED light is off,
and the eject button is pressed
and held.

“Factory-Installed Drive Devices” on
page 2-47.

2-12

CD/DVD-ROM drive connections, cables, or
jumpers
CD/DVD-ROM drive

CD/DVD-ROM drive system connection/cable
CD/DVD-ROM drive
Power supply

Table 2-1 (Page 3 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

CD/DVD-ROM drive does not
read data files and no error
codes or messages are
displayed.

Check with a known good disc and correct
level of software.
CD/DVD-ROM drive

Cannot read from Drive E.
Retry loading CD message is
displayed with disc loaded in
CD/DVD-ROM drive.
Sound adapter card works
properly.
CD/DVD-ROM drive does not
play an audio disc. Sound
function works properly.
CD/DVD-ROM drive reads data
files.

Check the audio cable on CD/DVD-ROM
drive to the system board. If music can be
heard through headphones plugged into the
audio out jack on the system board, replace
the CD/DVD-ROM drive.

Clock Stopped.
Real-time clock has stopped
working.

RTC Battery
System Board

CMOS Clock Test Failed
Time and Date Settings for
CMOS and DOS do not Match.

RTC Battery
System Board

Communication problem.
Modem function does not work
properly.

“33.6 Kbps and 56 Kbps DSVD Modem
Adapters” on page 2-50.

Controller Diagnostic Test Failed.
An error was detected while
testing the Hard Disk Controller
(Adapter).

Hard Disk Drive
System Board

Cylinder 0 errors.
Test detected an error reading
the first cylinder of the hard disk
drive.

Hard Disk Drive
System Board

Device is Not Ready
Ready the Device...
or
Press Any Key

Ensure the device is powered on.
Replace failing device
Device Adapter (if installed)
System Board

Modem card
System Board

Check Procedures

2-13

Table 2-1 (Page 4 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Diskette drive indicator LED
remains on or does not light
when drive is active.

Diskette drive connection/cable
Diskette drive
System board

Disk Error Encountered Opening
Output File Press Any Key To
Continue.

Hard Disk Drive
System Board

DMA #X Failed
Main Components Test detected
an error while testing the DMA
controller.

System Board

DMA Page Register Failed
DMA page register error

System Board

Drive (x) Media (y) Mismatch
FAT ID mismatch with installed
drive.

Check diskette and diskette drive capacity.
Diskette Drive
System Board

Error in video buffer.
Bad bits.
Video memory test error.

Video Adapter
System Board
Display

Extended Memory Test Failed.
Extended memory error.

Memory Module
System Board

Modem function has no sound
output. (Data files are received
normally; sound or sound
function works correctly.)

Check jumper settings and cable
connections on system board “33.6 Kbps
and 56 Kbps DSVD Modem Adapters” on
page 2-50.
System Board

FAX function does not receive
data files.

“33.6 Kbps and 56 Kbps DSVD Modem
Adapters” on page 2-50.
System Board

FAX/voice function has no sound
output. (Data files are received
normally; sound function does
not produce sound or cannot be
activated in software.)

Audio amplifier card
Cables, connectors
System Board

Floppy Drive Failed.
Diskette drive(s) failed.

Diskette Drive
System Board
Diskette Drive Cable

2-14

Table 2-1 (Page 5 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

General Function Failed.
Remove one adapter at a time
until the symptom goes away.

Any Adapter
System Board

Hard disk or power-on indicator
LED does not light but machine
functions normally otherwise.

Check J38(A-1), or J22(A-2) voltages, with
power-on:
J38/J22
Pin
Normal
1
0 V dc
2
0 V dc
3
+5 V dc
4
+5 V dc
5
+5 V dc
6
0 V dc

Hard Disk
Running

0 V dc

Pins 3,4 = Hard Disk Drive
Pins 2,4 = Power-on LED
LED connection/cable assembly
System board
Hard Drives Failed.
Hard Disk Drive test error.

Hard Disk Drive
System Board

Home Automation failures

“Home Director” on page 4-17

Incorrect DOS version.

Ensure you are using DOS version 3.0 or
higher.

INT Mask Register Failed.
INT Mask Register error.

Processor
System Board

Insert a CD message icon
appears when a known good
Diagnostics and Utilities CD is
inserted in the CD/DVD-ROM
drive.

Ensure the hard disk drive and
CD/DVD-ROM drive are not disabled in the
startup sequence in the Setup Utility.

Intensity or color varies from left
to right of characters and color
bars.

“Monitor” on page 2-53.
System board

Invalid Date
Clock/DOS date mismatch.

RTC Battery
System Board

Hard disk drive preloaded software
CD/DVD-ROM drive connection/cable
CD/DVD-ROM drive
System board

Check Procedures

2-15

Table 2-1 (Page 6 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Invalid Format - Bad Track
error message appears when
trying to format a known-good
diskette.

Diskette drive connection/cable
Diskette drive
System board

Incorrect memory size shown or
repeated during POST.

“Memory” on page 2-37.

Invalid Time
Clock/DOS time mismatch.
Back-up clock and DOS time of
day settings do not match.

RTC Battery
System Board

Joystick does not respond at all.

1. Ensure the joystick is plugged
completely into the joystick/MIDI
adapter plug on the system board and
secured with the screws on the adapter
plug.
2. Verify that the software application
used with the joystick has joystick
support.
3. Ensure the joystick is enabled in the
software application. This might
require entering keystrokes or a
configuration utility in the software
application.
If the above steps find no problem, see the
“Joystick does not work correctly” symptom
below.

Joystick does not work correctly
(installation is correct—see
above symptom).

2-16

1. Disable the joystick in the software
application.
2. Enable the mouse as the input device
in the software application.
3. If the mouse works in the software
application, replace the joystick. If the
symptom remains, replace the system
board.
4. If the mouse does not work, check the
software application troubleshooting
information provided by the
manufacturer.

Table 2-1 (Page 7 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Linear Cylinder Access Test
Failed.
Hard disk drive error.

Hard Disk Drive
Hard Disk Drive Cable
System Board

Logic Function Failed.
CPU Logic test error.

Processor
System Board

Loopback Error
COM Port Test or Parallel Port
error.
A wrap plug must be installed to
successfully complete these
tests.

System Board
Wrap Plug

Machine works but fails to go
into Power Management mode
when configuration is set with
Standby mode enabled or Rapid
Resume mode enabled.

Software application was fully activated
before on/off switch was pushed. Try
operating Power Management from
Microsoft Windows 95 Program Manager
panel.

Main Components Failed.
System board error.

System Board
Processor

Memory test cannot run at this
location in memory.
Not enough free memory
available to start the memory
test.

Memory Module
System Board

Missing PC-Doctor Files(s).
One or more diagnostic support
files are missing.

Diagnostic CD

Monitor problem:

“Monitor” on page 2-53.

Incorrect colors
No high intensity
Missing, broken, or incorrect
characters
Blank monitor (dark)
Blank monitor (bright)
Distorted image
Unreadable monitor
Other monitor problems
Monitor changing colors.

I/O monitor signal connection/cable
Monitor
System board

“Monitor” on page 2-53

Check Procedures

2-17

Table 2-1 (Page 8 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Monitor problem not listed above
(including blank or illegible
monitor).

“Monitor” on page 2-53
System board

No beep during POST.

Normal condition. There are no beeps
during POST. Any beep indicates an error.

Non-system disk or disk errorDiskette drive connection/cable
message appears with a
Diskette drive
known-good Advanced
System board
Diagnostics diskette.
No Loop-Back Plug.
Skipping External loopback test.
No wrap plug installed.

Install wrap plug on the serial port, rerun
test.
System Board

No system power, or fan not
running.

“Power Supply” on page 2-34.

Not ready.
Printer not on-line or not ready.

Ready Printer
Printer
Printer Cable
System Board

No 'type-amatic' repeat.
At least one repeat key must be
tested during this test or an error
will occur. Type-amatic test
error.

Keyboard
System Board

Not used by any standard
device.
IRQ is not currently being used
by a non-standard device.

System Board

Numeric Proc Failed.
NPU test error.

Processor
System Board

Parallel Port Failed.
Test Report Summary message.

System Board

2-18

Power switch assembly
Power supply
System board

Table 2-1 (Page 9 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Parallel port or serial port failure
(system board port).

“Diagnostics and Utilities Device Presence
Test” on page 2-43.
Test using a wrap plug while running
Diagnostics and Utilities.
Cable/connections
System board

Pass (N): ** Errors ** Drive (X)
Failed.
Diskette drive read/write test
error.

Diskette Drive
System Board
Diskette Drive Cable

Pass (N) Drive Not Ready.
Diskette drive door is open or
defective.

Ensure diskette drive is ready.
Diskette Drive
System Board
Diskette Drive Cable

Pass (N): Drive (X) Write
Protected or Unformatted.

Insert a non-write protected, formatted
diskette into the diskette drive; then rerun
the test.
Diskette Drive
System Board
Diskette Drive Cable

Pass (N): Unknown Media Drive
(X).
Diskette Drive Test error.

Diskette
Diskette Drive
System Board
Diskette Drive Cable

Place Hi-density Media in Drive.
Media/drive mismatch.

Diskette
Diskette Drive
System Board
Diskette Drive Cable

Printer Failed.
Printer powered-on and ready?

Printer
Printer Cable
System Board

Printer Fault.
Printer powered on and ready?

Printer
Printer Cable
System Board

Printer Not Selected.
Ensure the printer is powered on
and ready.

Printer
Printer Cable
System Board

Printer problems.

Refer to the service manual for the printer.

Check Procedures

2-19

Table 2-1 (Page 10 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

System fan does not run when
the power supply fan runs.

With power-on, check the system fan
connector J1 on Type A-1 system board
and connector J16 on Type A-2 system
board for +12 V dc.
Processor fan
System board

Processor speed seems slower.

“Memory” on page 2-37.
Cache memory
System board

Program loads from the hard
disk with a known-good CD in
the CD/DVD-ROM drive or
diagnostics diskette in the first
3.5-inch diskette drive (and
CD/DVD-ROM drive or diskette
drive is enabled in the Setup
Utility).

“Factory-Installed Drive Devices” on
page 2-47.

Program or File
Not Found
Press Any Key
Diagnostics cannot find the
USER(N).COM file.

Diagnostic CD or diskette
CD/DVD-ROM Drive or Diskette Drive
System Board

Program Too Big To Fit In
Memory.
Too many Terminate and Stay
Resident programs in memory.

Reboot the system from the Diagnostic CD.

System unit does not turn off
with power switch. (System unit
must be unplugged from
electrical outlet to completely
turn off.)

“Power Supply” on page 2-34

QAPlus/PRO Cannot Be Re-run
Because Of Error In Relocating
Program.
Diagnostics failed to relocate the
Diagnostics Test programs so
the memory space it resides in
was not tested.

Diagnostic CD
Memory Module
System Board

2-20

CD/DVD-ROM Drive
Diskette Drive
System Board
Power Supply

Power switch assembly
System Board

Table 2-1 (Page 11 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

RAM Memory Error in Block n.
Bad bits n.
Memory error.

Memory Module
System Board

RAM Test Failed.
Memory error.

Memory Module
System Board

Read error on cylinder n.
Hard disk drive format error.

Hard Disk Drive
System Board

Read Errors
Diskette drive read error.

Diskette
Diskette Drive
System Board
Diskette Drive Cable

Real-time clock is inaccurate.

Time set incorrectly by user.
RTC battery (if less than 2.8 V dc)
System Board

Receive Error.
Serial Port loopback test error.

Serial Port Cable
System Board

Refresh Failure.
Diagnostics Test detected an
error while testing the DMA
controller's RAM refresh cycle.

Memory Module
System Board

RTC Interrupt Failure.
Diagnostics Test cannot detect
the Real-Time clock interrupt.

System Board

Serial Chip Error.
COM Port error, general.

Serial Port Cable
System Board

Serial Compare Error.
COM Port error, information
transmitted is not the same as
information received.

Serial Port Cable
System Board

Serial Time-out Error.
COM Port error, time interval is
too long between transmitted
and received data.

Serial Port Cable
System Board

Serious Memory Error — Diags
Cannot Continue.
Memory Test error.

Memory Module
System Board

Check Procedures

2-21

Table 2-1 (Page 12 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Some or all keys on keyboard do
not work.

“Keyboard” on page 2-39.

Serial or parallel port device
failure (adapter port).

“Factory-Installed Drive Devices” on
page 2-47

Keyboard
Keyboard connection/cable
Media Console (Type 2142)
System Board

Test using a wrap plug while running
Diagnostics and Utilities. Before testing,
ensure serial port A is set to address 3F8
or 3E8, whichever is not used by the
Modem card (modem settings:
COMM1=3F8, COMM2=3E8). Set serial
port B to address 2F8 or 2E8.
Device
Cable/connections
Alternate adapter
System Board
Sorry You Need A Mouse.
Mouse or mouse driver was not
detected.

Mouse
System Board

Factory-installed adapter card
software gives a Microsoft
Windows 95 error message after
POST configuration.

Adapter connection/cable
Adapter jumper settings
Adapter card

Hardware problem occurred.
System fails to load the
Diagnostics and Utilities software
System preloaded software
works correctly.

Make sure the CD/DVD-ROM drive or
diskette drive is included in the Setup Utility
startup sequence.
“Factory-Installed Drive Devices” on
page 2-47
CD/DVD-ROM drive connection/cable
CD/DVD-ROM drive
Diskette drive connection/cable
Diskette drive
System Board

System Hangs.
Go to “Undetermined Problem”
on page 2-56.

2-22

Any device
Any adapter
System Board

Table 2-1 (Page 13 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

The Address Exceeds The Size
Of Your Memory.
An invalid memory address was
entered. The Diagnostics Tests
display this message during the
Locate Bad Chips option under
the interact menu if an invalid
memory address was entered at
the "Enter Memory Address Of
Bad Chip" prompt.

Enter correct address
Memory Module
System Board

That Number is Out Of Range.
An invalid bit number was
entered. Diagnostics Tests
display this message during the
Locate Bad Chips option.

Enter the correct number.
Memory Module
System Board

Too Many Errors - Test Aborted.
Too many errors, the Diagnostics
Test cannot continue.

Processor
System Board

Transmit Error.
Internal or external serial port
loopback test failure.

Serial Port Cable
System Board

Video Adapter Failed.
Test Result Summary, displayed
if "Fail" was at the Quit/Fail/Pass
menu of any video test.

Video Adapter
System Board
Display

Write error on cylinder n.
Hard disk drive write error.

Hard Disk Drive

Write Errors.
Diskette drive write error.

Diskette
Diskette Drive
System Board
Diskette Drive Cable

Write Protected or Unformatted
Diskette is Write Protected or not
formatted.

Insert a non-write protected, formatted
diskette into the diskette drive; then rerun
the test.
Diskette Drive
System Board
Diskette Drive Cable

Check Procedures

2-23

Table 2-1 (Page 14 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

You Cannot Delete the
Motherboard.
"Remove Board" option was
selected. The Diagnostics Tests
display this message during the
Locate Bad Chips option.

Make the correct selection.
Memory Module
System Board
Processor

Any other problem.

“Undetermined Problem” on page 2-56.

2-24

Table 2-1 (Page 15 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Beeps
Note: The system has an error if you hear any beeps before POST is
completed.
Important
In the following Beep Code Index, the numbers indicate the sequence and
number of beeps. For example, a “2-3-2” beep code symptom (a burst of two
beeps, three beeps, then a burst of two beeps) indicates a memory module
problem. (Continue with the Symptom-to-FRU index below for other
beep/no-beep symptoms.)
No beep and:

“Power Supply” on page 2-34.

Blank or unreadable monitor
Blinking cursor
Repeating short beeps.

“Keyboard” on page 2-39
Keyboard (sticking key)
Keyboard connection/cable
System Board

4

Video adapter
System Board

1-1-3
CMOS read/write error.

Run the Setup Utility.
System Board

1-1-4
ROM BIOS check error.

System Board

1-2-X
DMA error

System Board

1-3-X

“Memory” on page 2-37.
Ensure all DIMMs are seated correctly.
DIMMs
System board

1-4-4

“Keyboard” on page 2-39.
System board

1-4-X
An error was detected in the first
64 KB of RAM.

“Memory” on page 2-37.
System Board

2-1-1, 2-1-2

Run the Setup Utility.
System Board

Check Procedures

2-25

Table 2-1 (Page 16 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

2-1-X
The first 64 KB of RAM failed.

“Memory” on page 2-37.
System Board

2-2-2

Display adapter, if installed.
System Board

2-2-X
The first 64 KB of RAM failed.

“Memory” on page 2-37.
System Board

2-3-X

“Memory” on page 2-37.
System Board

2-4-X

Run the Setup Utility.
“Memory” on page 2-37. System Board

3-1-X
DMA register failed.

System Board

3-2-4
Keyboard controller failed.

“Keyboard” on page 2-39.
System Board

3-3-4
Screen initialization failed.

Display adapter, if installed.
System Board
Display

3-4-1
Screen retrace test detected an
error.

Display adapter, if installed.
System Board
Display

3-4-2
POST is searching for video
ROM.

Display adapter, if installed.
System Board

One long and one short beep
during POST.
Base 640 KB memory error or
shadow RAM error

“Memory” on page 2-37.
System Board

One long beep and two or three
short beeps during POST.
(Video error)

Display adapter, if installed.
System Board

Three short beeps during POST.

“Memory” on page 2-37.
System Board

Continuous beep.

System Board

Any other beeps.

“Undetermined Problem” on page 2-56.

2-26

Table 2-1 (Page 17 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

Error Codes
107 - System board, processor
update error. (A-2 system board
only)

Flash BIOS
System Board

10X - System board error or
continuous beep.

System Board

110 - System board parity error.

“Memory” on page 2-37.
DIMMs
System Board

111 - I/O channel parity error.

“Memory” on page 2-37.
I/O channel memory
System Board

114 - External ROM checksum
error.

Adapter Card
System Board

129 - Cache memory error

“Memory” on page 2-37.
For A-1 system board:
System Board
For A-2 system board:
Processor

12X - Processor error.

Run the Setup Utility; see “POST Error
Codes” on page 2-3.
Processor
System Board

13X - System board error.

Run the Setup Utility; see “POST Error
Codes” on page 2-3.
Processor
System Board

151 - Real-time clock failure

System board

161 - Low CMOS battery.

CMOS clock/battery (if less than 2.8 V dc)
Run the Setup Utility; see “POST Error
Codes” on page 2-3.
System Board

Check Procedures

2-27

Table 2-1 (Page 18 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

162 - CMOS RAM error.

CMOS clock/battery (if less than 2.8 V dc)
Run the Setup Utility; see “POST Error
Codes” on page 2-3.
System Board

163 - Real-time clock error.

Set date and time.
Run the Setup Utility; see “POST Error
Codes” on page 2-3.
CMOS clock/battery (if less than 2.8 V dc)
System Board

164 - Memory size error.

“Memory” on page 2-37.
DIMMs
System Board

1XX errors not listed above.

System Board

20X - Memory error

“Memory” on page 2-37.
DIMMs
System Board

262 - DRAM parity configuration
error.

“Memory” on page 2-37.
Run the Setup Utility; see “POST Error
Codes” on page 2-3.
DIMMs
System Board

305 - System board
non-replaceable fuse can be
blown by a defective keyboard,
keyboard cable, or mouse. If you
suspect one of these FRUs,
replace it when you replace the
system board.

“Keyboard” on page 2-39.

3XX - Keyboard error.

“Keyboard” on page 2-39.

Keyboard
Keyboard connection/cable
Mouse
System Board

Keyboard connection
Keyboard
Media Console (Type 2142)
System Board

2-28

Table 2-1 (Page 19 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

602 - Invalid diskette boot
record.

Diskette media
Diskette connection/cable
Diskette drive

662 - Diskette drive configuration
error.

“Factory-Installed Drive Devices” on
page 2-47.
Diskette drive connection/cable
Diskette drive
Power supply
System Board

6XX - Other configuration errors.

“Factory-Installed Drive Devices” on
page 2-47.
Diskette drive connection/cable
Diskette drive
Power supply
System Board

7XX - Math coprocessor error.

“Diagnostics and Utilities Device Presence
Test” on page 2-43.
Upgrade processor (check Setup Utility,
and system board settings).
System Board

962 - Parallel port conflict.

Test using a wrap plug while running
Diagnostics and Utilities.
“Diagnostics and Utilities Device Presence
Test” on page 2-43.
Parallel adapter card, if installed
System Board

1162 - Serial port conflict.

Test using a wrap plug while running
Diagnostics and Utilities.
“Diagnostics and Utilities Device Presence
Test” on page 2-43.
Serial adapter card, if installed
System Board

Check Procedures

2-29

Table 2-1 (Page 20 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

11XX - Serial port test errors not
listed above.

Test using a wrap plug while running
Diagnostics and Utilities.
“Diagnostics and Utilities Device Presence
Test” on page 2-43.
Serial adapter card, if installed
System Board

On the system board:

Hard disk drive connection/cable/jumpers.

1780/1790 - Hard Disk Drive 0

If an upgrade processor is installed, check
that the proper speed has been set
(switches and Setup Utility). Speed should
be a multiple of the original processor
speed.

1781/1791 - Hard Disk Drive 1
1782/1792 - Hard Disk Drive 2 or
CD/DVD-ROM drive
1783/1793 - Hard Disk Drive 3 or
CD/DVD-ROM drive
if Hard Disk Drive 2
installed

Hard disk drive size set correctly in Setup
Utility.

17XX - Hard disk drive error.

“Factory-Installed Drive Devices” on
page 2-47.

(All 17XX errors not listed above)

Hard disk drive
System Board

Hard disk drive jumpers
Hard disk drive connection/cable
Hard disk drive
System Board
Power Supply
1800 - PCI Error (IRQ not
available).

A PCI adapter card has requested a
hardware interrupt that is not available.
1. Choose ISA Legacy Resources from
the Setup Utility main menu, and make
sure the interrupt resources (IRQ)
setting for ISA legacy adapter cards
are correct. If the interrupt resources
settings are not correct, change the
settings. See “Using the Setup Utility”
on page 1-18.
2. If all interrupts are being used by ISA
legacy adapter cards, you might need
to remove an ISA card to make
memory available to the PCI adapter
card.

2-30

Table 2-1 (Page 21 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

1801 - PCI Error (ROM not
available).

A PCI adapter card has requested memory
resources that are not available.
1. Choose ISA Legacy Resources from
the Setup Utility main menu, and make
sure the memory resources settings for
ISA legacy adapter cards are correct.
If the memory resources settings are
not correct, change the settings.
2. If all memory resources are being used
by ISA legacy adapter cards, you might
need to remove an ISA card to make
memory available to the PCI adapter
card.

1802 - PCI Error (I/O address
not available).

A PCI adapter card has requested an I/O
address that is not available, or the PCI
adapter card might be defective.
Choose ISA Legacy Resources from the
Setup Utility main menu, and make sure the
I/O port resources settings for ISA legacy
adapter cards are correct. If the I/O port
resources settings are not correct, change
the settings.
If the I/O port resources settings are
correct, the PCI adapter card might be
defective.

1803 - PCI Error (memory above
1 MB not available).

A PCI adapter card has requested a
memory address that is not available, or the
PCI adapter card might be defective.
Choose ISA Legacy Resources from the
Setup Utility main menu, and make sure the
memory resources settings for ISA legacy
adapter cards are correct. If the memory
resources settings are not correct, change
them.
If the memory resources settings are
correct, the PCI adapter card might be
defective.

Check Procedures

2-31

Table 2-1 (Page 22 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

1804 - PCI Error (memory below
1 MB not available).

A PCI adapter card has requested a
memory address that is not available.
1. Choose ISA Legacy Resources from
the Setup Utility main menu, and make
sure the memory resources settings for
ISA legacy adapter cards are correct.
If the settings are not correct, change
the settings.
2. If all memory resources are being used
by ISA legacy adapter cards, you might
need to remove an ISA card to make
memory available to the PCI adapter
card.

1805 - PCI Error (ROM error).

Remove the PCI adapter card.
Restart the computer without the card
installed. If the computer restarts without
an error, reinstall the card and restart the
computer again. If the error reoccurs, the
adapter card might be defective.

1806 - No more DMA channels
available

Too many adapters installed.

2401 - Monitor changing colors.

Monitor

2462 - Video configuration error

Video memory, if installed
System Board

24XX - Video/monitor error.

“Monitor” on page 2-53
Optional video memory
System Board
Monitor

5801 - Media Console error

Check Media Console cable
Replace Media Console

5803 - Keyboard error
attached to Media Console

“Keyboard” on page 2-39.
Keyboard

5806 - Diskette error
attached to Media Console

Check Diskette cable
Diskette

5859 - CD/DVD-ROM error
attached to Media Console

Check CD/DVD-ROM drive cable
CD/DVD-ROM Drive

5862 - Host Card error

Host Card

2-32

Table 2-1 (Page 23 of 23). POST and Diagnostics and Utilities Index
for Symptoms, Messages, Error Codes, or Beeps
Symptoms, Messages, Error
Codes, or Beeps

Action/FRU

5886 - Pointing device
attached to Media Console

Check Pointing device cable
Pointing device

5962 - CD/DVD-ROM
configuration error (sound
adapter card driver works
correctly).

“Factory-Installed Drive Devices” on
page 2-47

86XX - Pointing device error or
mouse does not work.

“Mouse” on page 2-42.

I999030X - Hard disk reset/boot
failed

Possible hard disk drive problem.
See “Hard Disk Drive Boot Error” on
page 3-10.

Any other error codes.

“Undetermined Problem” on page 2-56.

CD/DVD-ROM drive connections,cables,
and jumpers
CD/DVD-ROM drive
Power supply
System Board

Pointing device connection/cable
Pointing device
System Board

Check Procedures

2-33

Power Supply
001
–
–
–
–

Check all drive and power supply connections for proper installation.
Power-off the system unit.
Check the power cord for continuity. Replace if necessary.
Check for the correct line voltage from the power outlet, and verify that the
voltage selector switch (if present) is set for the correct voltage.
– Power-on the system unit.
DOES THE POWER SUPPLY FAN RUN?
Yes No
002
– Go to Step 004.
003
– Go to Step 009 on page 2-36.
004
(From step 002)
– Disconnect the power cord from the back of the system unit.
– Disconnect all power and switch cable connectors from the system board
and the power supply.
– Disconnect the power connectors to all drives.
– Locate the power supply on/off cable connector (three-wire connector) and
make a connection (jumper) between the black and white wires.
– Reconnect the power cord.
DOES THE POWER SUPPLY FAN RUN?
Yes No
005
Replace the power supply.
006
(From step 010)
– With the system powered on and the power supply fan running, check the
voltages at the power supply connectors for the system board and all drive
connectors, as shown in the following figures.

2-34

+5 Vdc
+12 Vdc

+5 Vdc
+5 Vdc Aux

-5 Vdc
PWR Good

GND
GND

GND
+5 Vdc

GND

GND

ON/OFF
+5 Vdc

-12 Vdc

GND
GND

+3.3 Vdc

1

+3.3 Vdc

+3.3 Vdc

11

20

10

Figure 2-1. System Board Power Supply Connectors (Bottom View)
5 V dc

12 V dc

4

1

Figure 2-2. Hard Drive or CD/DVD-ROM End of Power Cable

1
5 V dc

4
12 V dc

Figure 2-3. 3.5-In. Diskette Drive End of Power Cable
(Step 006 continues)

Check Procedures

2-35

(continued)
006 (continued)
ARE THE VOLTAGES CORRECT AND DOES THE FAN RUN?
Yes No
007
Replace the power supply.
008
– The power supply is working normally. (If you suspect the on/off switch
cable assembly, see Step 009.) If the fan continues to run when all
connectors are plugged back in, go to “Undetermined Problem” on
page 2-56. If the fan stops running when a drive connector is plugged
back in, go to “Factory-Installed Drive Devices” on page 2-47.
009
(From steps 003 and 008)
DOES THE SYSTEM UNIT FAIL TO SHUT OFF WHEN THE ON/OFF
SWITCH IS PRESSED?
Yes No
010
Go to Step 006 on page 2-34.
011
– You might have a failing on/off switch cable assembly.
– Disconnect the on/off switch cable assembly connector from the power
supply connector and take an ohm reading.
DO YOU HAVE AN OHM READING WHEN THE SWITCH IS PRESSED
AND AN OPEN READING WHEN THE SWITCH IS RELEASED?
Yes No
012
– Replace the on/off switch cable assembly.
013
– Replace the system board.

2-36

Memory
Note: SDRAM DIMM memory for Type 2140 and Type 2142 is
automatically detected and configured. If memory is added, the system will
use the added memory. However, if memory is removed or a DIMM
becomes defective a POST error 164 might occur.
Maximum system memory for Type 2140 and Type 2142 is 384 MB.
001
– Insert the Diagnostics and Utilities CD into the CD/DVD-ROM Drive.
– Power-off the system unit.
– Ensure all DIMMs are seated correctly.
– Power-on the system unit.
– Note any messages, error codes, or symptoms.
DID YOU RECEIVE A 201 or 203 POST ERROR?
Yes No
002
DID YOU RECEIVE A 129 ERROR?
Yes No
003
Go to Step 006 on page 2-38.
004
– Replace the system board.
005
– Follow the screen instructions to run the Memory tests.
– If you cannot run the memory test or the test does not find a problem, use
the following procedure to find the failure.
– Replace each DIMM, one at a time, with a known-good DIMM of the same
size and type.
– If the problem goes away, the last DIMM replaced is defective. If all
DIMM's have been replaced and the problem remains, replace the system
board.
006
(Step 006 continues)

Check Procedures

2-37

(continued)
006 (continued)
(From step 003)
– Follow the screen instructions to run the Memory tests.
DID THE MEMORY TESTS COMPLETE WITHOUT AN ERROR?
Yes No
007
– Replace each DIMM, one at a time, with a known-good DIMM of the
same size and type.
– If the problem goes away, the last DIMM replaced is defective. If all
DIMMs have been replaced and the problem remains, replace the
system board.
008
– The system memory is now functioning correctly. If you suspect an
intermittent problem, run the Memory and System board tests multiple
times.

2-38

Keyboard
001
A failing mouse can show up as a keyboard failure.
– Power-off the system unit.
– (Type 2140) Disconnect the mouse from the system unit.
– (Type 2142) Disconnect the mouse from the Media Console.
– Power-on the system unit.
DID THE SYMPTOM REMAIN?
Yes No
002
Replace the failing mouse.
003
– Power-off the system unit and wait 10 seconds.
– Reinstall the mouse.
– Ensure the keyboard cable is fully inserted into the system unit (Type
2140) or Media Console (Type 2142).
– Remove any foreign objects that might interfere with the mechanical
operation of the keybuttons.
– Power-on the system unit.
DID YOU RECEIVE A 3XX OR A 5803 POST ERROR?
Yes No
004
Go to Step 008 on page 2-40.
005
– For (Type 2140), go to Step 008 on page 2-40.
– For (Type 2142):
Power-off the system unit and wait 10 seconds.
Disconnect the keyboard cable and the mouse cable from the Media
Console.
Connect the keyboard cable and mouse cable to the system board at
the rear of the tower.
Power-on the system unit.
(Step 005 continues)

Check Procedures

2-39

(continued)
005 (continued)
DID THE SYMPTOM CHANGE?
Yes No
006
Go to Step 008.
007
– Check the Media Console cable for continuity. See “Media Console
Cable” on page 5-16 for pin locations.
– Depending on service procedures, replace the keyboard, Media Console
host card, Media Console client card, Media Console cable, or Media
Console.
– If the symptom remains, replace the system board.
008
– Power-off the system unit.
– Disconnect the keyboard cable connector from the system board (Type
2140) or from the Media Console (Type 2142).
– Power-on the system unit.
– Check the voltage at the keyboard cable connector on the system board
or the Media Console as shown in Figure 2-4, after the POST.
Note: Measure voltages with respect to Ground (Pin 3). These
measurements are for the system board (Type 2140) and for the
Media Console keyboard connector (Type 2142).

Pin
1

Voltage (Vdc)

2

Not Used

3

Ground

4

+5.0

5

Clock (+5.0)

6

Not Used

KBD Data (+5.0)

6

3

4
2

Figure 2-4. Keyboard Connector Voltage Check
(Step 008 continues)

2-40

5

1

008 (continued)
ARE THE VOLTAGES CORRECT?
Yes No
009
Replace the system board.
010
Replace the keyboard. If the symptom remains, replace the system board.

Check Procedures

2-41

Mouse
Note: A sticking keybutton can cause the mouse to operate incorrectly. If
you suspect this, go to “Keyboard” on page 2-39.
001
– Check the mouse connection and reseat the cable in the correct plug.
– Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive.
– Power-off the system unit.
– Make sure the mouse ball turns freely.
– Power-on the system unit.
– Make a note of any error messages, then press Esc.
– Select Advanced Diagnostics from the Main Menu.
– Select Interactive Test from the Main Menu.
– Select Mouse from the menu.
– Perform the mouse test.
DO THE MOUSE DIAGNOSTIC TESTS RUN WITHOUT ERRORS?
Yes No
002
– For Type 2140, replace the mouse. If symptoms remain, replace
the system board.
– For Type 2142, Power-off the system and connect the keyboard and
mouse to the system board. Run the mouse tests again. If
symptom remains, replace the mouse. If the mouse tests run
without errors while connected to the system board, replace the
Media Console client card. Reconnect the keyboard and mouse to
the Media Console
003
– The system unit is operating normally.
– If the symptom remains, replace the mouse.

2-42

Diagnostics and Utilities Device Presence Test
001
DO ANY MESSAGES, ERROR CODES, BEEPS, OR SYMPTOMS
APPEAR?
Yes No
002
Go to Step 004.
003
Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page 2-9.
If directed here from the Index, go to Step 006.
004
(From step 002)
– Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive.
– Power-off the system unit.
– Power-on the system unit, and check for the following responses:
1. Main Menu screen
DID THE SYSTEM PRODUCE THE MAIN MENU SCREEN?
Yes No
005
– Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on
page 2-9.
006
(From step 003)
– Select Advanced Diagnostics on the menu.
– Select Hardware Info on the menu.
– Select System Config on the menu.
– Compare the System Configuration Report screen with the actual devices
installed in the system unit.
Note: If necessary, remove the cover and visually compare the devices
installed in the system unit to those shown in the Hardware
Configuration Report.
(Step 006 continues)

Check Procedures

2-43

(continued)
006 (continued)
DOES THE HARDWARE CONFIGURATION REPORT CORRECTLY
IDENTIFY THE DEVICES INSTALLED IN THE SYSTEM UNIT?
Yes No
007
– The System Configuration Report shows only those devices
supported by the Diagnostics and Utilities CD and only
factory-installed devices for the model you are servicing.
– If a device is missing from the list and is not factory installed, refer
to the service manual provided for that device. (Refer to the
Appendix B, “Model/Monitor Configurations and FRU Part Numbers”
on page B-1 to determine the factory-installed devices in the model
you are servicing.)
– If a factory-installed drive device or adapter card is not listed in the
System Configuration Report, return to “Start” on page 2-2 and then
go to “Factory-Installed Drive Devices” on page 2-47.
008
– Select Diagnostics Menu from the Main Menu.
– Select Easy Test Diagnostics from the Diagnostics Menu.
DOES THE EASY TEST FINISH WITHOUT ERROR CODES?
Yes No
009
– If the last test stops and you cannot continue, first make sure all
switches, power connectors, cables, and jumpers are set correctly
and show the correct voltages and continuity.
– Make note of any messages, error codes, beeps, or new symptoms.
Go to “Index of Symptoms, Messages, Error Codes, or Beeps” on
page 2-9.
010
– The Easy Test Diagnostics did not detect a failure. If the system still
display a failure:
Check all adapter card jumper settings.
Check all adapter card switch settings.
Check all adapter card cables and connectors for proper installation.
Make sure all of the above are set correctly and show the correct
voltages and continuity. Replace any defective cables or adapter
cards. See “Power Supply” on page 2-34, “System Board

2-44

Layout—Type A-1” on page 5-2, and “System Board Layout—Type
A-2” on page 5-5.
– Run the Easy Test Diagnostics test again.
– If an error or other symptom is displayed, go to “Index of Symptoms,
Messages, Error Codes, or Beeps” on page 2-9.
– If no error can be detected or the symptom is intermittent, go to
“Undetermined Problem” on page 2-56.

Check Procedures

2-45

Media Console Drive Devices
Problems with the 3.5-in. diskette Drive, the CD/DVD-ROM drive, keyboard,
mouse, the On/Off switch, or the hard disk drive LED might be caused by
the Media Console.
Multiple error codes can also be the result of a loose Media Console cable
or defective host or client cards. If the system unit powers up with some or
all of the following POST error codes, the Media Console might be at fault.
Depending on service procedures, replace either the Media Console FRU
parts or the Media Console unit.
1780
5803
5806
5886

Hard disk error
Keyboard error
Diskette drive error
Pointing device error

If you receive multiple POST codes:
1. Check the installation of the Media Console cable on the host card.
2. Check the installation of the cable from pin J33 on system board A-1 or
pin J23 on system board A-2. See “System Board Layout—Type A-2”
on page 5-5 for more information.
3. Check the installation of the power connector from the power supply to
the host card.
If the problems persist see “Diagnostic Aids” on page 3-1 for more
information.

2-46

Factory-Installed Drive Devices
Use this check procedure to test any factory-installed drives.
Attention: The customer might have customized settings in the Setup Utility
(other than default settings) on the computer you are servicing. Running the
Setup Utility might alter those settings. Note the current settings and verify
that the customer settings are in place when service is complete.
Note: If you cannot access the hard disk drive or load a diskette from drive
A or load a CD from the CD/DVD-ROM drive, make sure the Setup
Utility has the startup sequence set with Hard Disk, Diskette, and
CD/DVD-ROM enabled.

If the number of diskette drives shown in the Installed Devices list is
not correct:
1. Check the installation of the drive ribbon cable to the system board.
Note: If the drive is installed in the Media Console, check the drive
ribbon cable from the system board to the host card and from
the drive to the client card. Also check the Media Console
cable.
2. Check the voltages to the diskette drive with the power on (see “Power
Supply” on page 2-34).
3. Check the installation of the Media Console cable (Type 2142) on the
system board.
4. Try to correct the drive setting in the (SETUP) option in the Setup Utility.
5. Run the “Diagnostics and Utilities Device Presence Test” on page 2-43.
If you can correct the Installed Devices list, but cannot complete the
Diagnostics and Utilities test for that device, replace FRUs, in the following
order, until the problem goes away:
1.
2.
3.
4.
5.
6.

Diskette drive
Diskette drive cable (if continuity check fails)
Media Console host card (Type 2142)
Media Console client card (Type 2142)
Media Console (Type 2142)
System board

If the number of hard disk drives or CD/DVD-ROM drives shown in the
Installed Devices list is not correct:
1. Check the installation of the drive ribbon cable to the system board. Be
sure that Hard Disk Drive 1 and Hard Disk Drive 2 in the Setup Utility
are connected to the primary hard disk drive connector J8 on the Type

Check Procedures

2-47

(continued)
A-1 system board, and J25 on the Type A-2 system board.
2. Check the hard disk drive jumper settings (see “Parts/Test Point
Locations” on page 5-1).
3. Check the voltages to the disk drive power connectors with the power
on (see “Power Supply” on page 2-34).
4. Try to correct the drive setting in the 3 (SETUP) option in the Setup
Utility.
5. Review the IDE Drive Info under Hardware Info in the Setup Utility.
6. Restart the system and check the Setup Utility.
7. In the Setup Utility, check that the correct drive size is set for the
flagged drive shown in the Installed Devices list.
If any drive is flagged as Not Installed, check the connector and
cable for that drive.
If the first drive is flagged as Not Installed, replace the primary
drive.
If all drives are flagged as Not Installed, replace the primary drive.
If any drive (other than the first drive) is flagged as Not Installed,
replace that drive.
If the problem remains, check the continuity on the drive cable and
replace the cable if necessary. If that does not fix the problem,
replace the system board.
8. If an upgrade processor is installed, make sure that the processor speed
shown is correct.
Note: The CD/DVD-ROM must be the last device installed and jumpers
set correctly to be listed in the Setup Utility. See “Hard Disk
Drive Jumper Settings” on page 5-10.
Also ensure the CD/DVD-ROM cable is installed in connector
J30 on the Type A-1 system board and in connector J11 on the
Type A-2 system board.

If any other adapter or device is flagged as Not Installed, run the
Setup program.
Check to see if any adapter or device is set to a conflicting address with any
other adapter or device. Also be sure that any adapter or device missing
from the list is not set to Disabled.
Note: If you cannot add a missing adapter or device to the list, the
diagnostic code for the missing adapter or device is not on the
diagnostic CD. Run the diagnostics provided with that device.

2-48

Zip Drive
The factory installed Zip drive operates in the same manner as a hard drive.
The Zip drive, in the Setup Utility, will display as a hard disk drive with a
capacity of 100 MB.
The Zip drive is jumpered as Master. See “Zip Drive” on page 5-14 for
jumper settings. The following drive initialization information must be
entered in the CMOS only when configuring the Zip drive as the boot drive.
Cylinders = 512
Heads = 12
Sectors per Track = 32

Check Procedures

2-49

33.6 Kbps and 56 Kbps DSVD Modem Adapters
Note: The factory-installed modem is a DSVD (Digital Simultaneous Voice
and Data) modem with cables for modem to audio and modem ring
detect.
001
– Insert the Diagnostics and Utilities CD into the CD/DVD-ROM drive.
– Power-off the system unit.
– Power-on the system unit.
– Make a note of any error messages, then press Esc.
– Select Advanced Diagnostics from the Main Menu.
– Select Interactive Test from the Main Menu.
– Select Modem from the menu.
– Follow the prompts and perform the test.
DID ANY TESTS FAIL?
Yes No
002
– Link to a computer service, such as a bulletin board or to another
computer.
DID THE MODEM COMMUNICATE?
Yes No
003
– Check the outside phone line by connecting a working
telephone to the telephone wall jack. Listen for a dial tone.
– If the phone line is good, replace the modem. If the symptom
remains, replace the system board.
– If the phone line is bad, tell the customer to contact the
telephone company. The modem does not need replacing.
004
(Step 004 continues)

2-50

004 (continued)
DOES THE SYSTEM FAIL TO WAKE UP WHEN THE- 'WAKE UP
THE COMPUTER WHEN THE PHONE RINGS' FEATURE IS
ENABLED?
Yes No
005
– The Wake Up on Ring feature is working normally. If the
symptom remains, go to “Index of Symptoms, Messages,
Error Codes, or Beeps” on page 2-9.
006
– Select 'Start' from the Desktop.
– Select 'Settings'.
– Select 'Control Panel'
– Double Click on the 'Power' icon.
– Click on 'Advanced'.
– Click check box 'Wake Up the Computer When the Phone Rings.'
DOES THE SYSTEM WAKE UP WHEN-'WAKE UP THE COMPUTER
WHEN THE PHONE RINGS' IS ENABLED?
Yes No
007
Note: If the phone lines attached to the modem have
experienced a high voltage surge (struck by lightning, for
example), first replace the modem and go to Step 001
on page 2-50.
Replace the system board.
008
The modem is functioning correctly.
009
– If the audio tones are incorrect, replace the modem.
– Power-off the system unit.
– Plug the modem adapter card into a different card slot.
– Power-on the system unit.
– Run the modem tests.
(Step 009 continues)

Check Procedures

2-51

(continued)
009 (continued)
DID THE SYMPTOM REMAIN?
Yes No
010
Replace the system board
011
DOES THE SYSTEM UNIT WORK NORMALLY EXCEPT FOR THE
MODEM?
Yes No
012
Go to “Start” on page 2-2.
013
Check modem to audio and modem ring detect cables.
If the symptom remains, replace the modem adapter card.
– or –
Replace the system board.

2-52

Monitor
First, review the “Display Self Test” on page 3-12, then follow step 001.
001
– Power-off the system unit and monitor.
– Remove all adapter cards.
– Make sure the monitor I/O signal cable is properly connected to the
system unit and monitor.
– Make sure the power cords are properly connected to the system unit and
monitor, and that the line voltage is correct. See “Power Supply” on
page 2-34.
– Make sure the monitor contrast and brightness controls are not adjusted
too low.
– Power-on the monitor, and wait 20 seconds.
– Power-on the system unit.
Note: Because monitor models might differ, review the Display Self Test
before attempting to answer the following questions. The test has
changed from previous levels. If the monitor was not sold together
with the system unit, you might need to refer to the service
information provided with the monitor.
– If you are not familiar with the self-test pattern produced by the Display
Self Test, refer to step 4 of “Display Self Test” on page 3-12 for a
description of the self-test pattern.
Note: Do not run the Display Self Test. Do not unplug the monitor I/O
signal cable from the system unit.
DOES THE DISPLAY SELF-TEST PATTERN APPEAR ON THE SCREEN?
Yes No
002
Go to Step 006 on page 2-54.
003
Unplug the monitor I/O signal cable from the system unit.
DID THE DISPLAY SELF-TEST PATTERN REMAIN ON THE SCREEN
Yes No
004
(Step 004 continues)

Check Procedures

2-53

(continued)
004 (continued)
Replace the monitor.
005
Check the monitor I/O signal cable. Replace if defective.
– or –
Replace the system board.
006
(From step 002)
– Power-off the system unit and monitor.
– Unplug the monitor I/O signal cable from the system unit.
– Power-on the system unit and monitor.
DOES THE SCREEN CHANGE FROM BLACK (WITH MONITOR
POWER-OFF) TO THE APPROPRIATE RASTER OR WHITE SCREEN AS
DESCRIBED IN THE DISPLAY SELF TEST?
Yes No
007
– Replace the monitor.
008
– Power-off the system unit.
– Reconnect any disconnected cables.
– Power-on the system unit.
IS THE SCREEN READABLE?
Note: If the screen shows a blinking cursor with no memory count running,
answer this question “No.”
Yes

No
009
– Replace the system board

010
– Press Esc.
– Select Diagnostics from the Main Menu.
– Select Interactive Tests from the menu.
– Select Video from the menu.
(Step 010 continues)

2-54

010 (continued)
– Follow the prompts and perform the video test.
Note: You might have to refine the monitor controls to obtain the best
image.
DID THE MONITOR SUCCESSFULLY PASS ALL TESTS?
Yes No
011
Replace the monitor. If the symptom remains, replace the system
board.
012
You have successfully completed the video Diagnostics and Utilities tests. If
the problem remains, go to “Index of Symptoms, Messages, Error Codes, or
Beeps” on page 2-9.

Check Procedures

2-55

Undetermined Problem
Check the POST Error History
The system board retains the last three POST error codes in a POST Error
History saved in CMOS memory. Each time a POST error code is detected
at the power-on/power-off cycle, it is added to the bottom of the list in the
POST Error History.
Most recent error
code is listed
at bottom

Figure 2-5. POST Error History Example
To view the POST Error History:
Press F9 when the IBM APTIVA logo appears.
If any POST errors are recorded, the POST Error History is displayed
with the most-recent error shown at the bottom of the list.
To check for the error again, repeat the above steps to add the error to the
list once more. You should see the same POST error code listed in the last
two lines of the POST Error History.
To print a copy of the screen to an attached printer, press Print Screen.
If an error code is present, go to “Index of Symptoms, Messages, Error
Codes, or Beeps” on page 2-9. If no error code is present, continue with
this check.
Check the power supply voltages (see “Power Supply” on page 2-34). If the
voltages are correct, return here and continue with the following steps:
1. Power-off the system unit.

2-56

2. Perform the following checks, one by one, until you have isolated the
problem FRU (refer to “Parts/Test Point Locations” on page 5-1 for
locations):
Check
Check
Check
Check
Check

all
all
all
all
all

system board jumper positions.
adapter card jumper positions.
adapter card switch settings.
device jumper positions.
cables and connectors for proper installation.

If the jumpers, switch settings, and voltages are correct, return here and
continue:
3. Remove or disconnect the following, one at a time:
a.
b.
c.
d.
e.
f.
g.
h.
i.

Non-IBM devices
External devices
Any adapters
Modem card
DIMMs (Remove all but one DIMM. Swap last DIMM with known
good DIMM)
Zip Drive
CD/DVD-ROM drive
Diskette drive
Hard disk drive

4. Power-on the system unit.
5. Repeat steps 1 through 4 until you find the failing device or adapter.
If the symptom changes, go to “Index of Symptoms, Messages, Error Codes,
or Beeps” on page 2-9 or to the check procedure for the last item tested.
Replace the last item tested if the system operates normally after removing
the last item.
Note: If you are unable to find a check procedure that corresponds to the
device or error code, you either have an IBM device with its own
service manual or a device not supported by IBM diagnostic tests.
If all devices and adapters have been removed, and the problem remains:
1. Remove all cables from connectors on the system board except the
power supply and switch cables. See “System Board Layout—Type
A-1” on page 5-2 and “System Board Layout—Type A-2” on page 5-5
for connector locations.
2. Remove all but one DIMM from sockets. Replace last DIMM with
known good DIMM.
3. Power-on the system unit and listen for any beeps.

Check Procedures

2-57

(continued)
4. If there are beeps, replace the system board and use the current
processor on the FRU system board.
5. If there are no beeps, replace the processor and use the current system
board.
6. If there are still no beeps, replace the current system board and use the
FRU processor removed in step 5.

2-58

Diagnostic Aids
Introduction . . . . . . . . . . . . . . . . . .
Power-On Self Test . . . . . . . . . . . . . .
Diagnostics and Utilities CD
. . . . . . . . .
Creating a Diagnostics Bootable Diskette
. .
Diagnostic Test Programs
. . . . . . . . . .
Error Messages . . . . . . . . . . . . . .
Using the Advanced Diagnostic Test Programs
Program Navigation . . . . . . . . . . . .
Hard Disk Drive Boot Error . . . . . . . .
File Editor . . . . . . . . . . . . . . . . .
Display Self Test . . . . . . . . . . . . . . .

Copyright IBM Corp. 1997, 1998

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. 3-2
. 3-2
. 3-3
. 3-4
. 3-6
. 3-7
. 3-8
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. 3-10
. 3-11
. 3-12

3-1

Introduction
This section explains the diagnostic aids that are available for
troubleshooting problems on the system.

Power-On Self Test
Each time you power-on the system, the power-on self test (POST) is
initiated. The POST takes up to 120 seconds to complete (with Power
Management disabled or not installed), depending on the options installed.
The POST checks the following:
System board
Memory
VGA
Hard disk drive(s)
Diskette drive(s)
Keyboard
Mouse
Parallel port
Serial port(s)
CD/DVD-ROM drive
Sound adapter card
To start the POST, turn on the monitor and the system unit. The following
happens:
1. The IBM APTIVA Logo appears on the monitor.
Pressing F1 at this time causes the Setup Utility menu to appear after
the POST has completed.
2. A count of the system memory appears at the upper-left corner of the
screen.
3. If an error is detected, an error code appears under the system memory
count.
Note: A memory error can appear without the memory count as:
XXXXXX XXXX 201, where the first six Xs = memory address,
the next four Xs = data.
4. Successful completion of POST is attained when there are no errors
detected in the system.
5. If a critical error is encountered, the system halts.

3-2

6. The system attempts to load the operating system as customized. If an
operating system is not found, a graphic message (icon) is displayed
requesting the user to insert a diskette into drive A and press the F1 key
to resume operation.

Diagnostics and Utilities CD
The Diagnostics and Utilities program comes on a CD packaged with this
book. The CD is labeled “Diagnostics and Utilities CD.”
The PC-Doctor diagnostic programs, developed by Watergate for IBM, are
the primary method of testing the Aptiva Type 2140 and 2142 computers.
You can use the diagnostics to test the IBM components of the system and
some external devices. The amount of time required to test all components
depends on the number of components. The more optional adapters and
devices you have attached to your system, the longer the testing takes.

The Diagnostics and Utilities program is intended to test only IBM Aptiva
Type 2140 and 2142 products. Non-IBM products, prototype cards, or
modified options can give false errors and invalid system responses.

To load the Diagnostics and Utilities CD:
Note: Before beginning, ensure that Suspend Timer is disabled in the
Setup Utility.
1.
2.
3.
4.

Install the Diagnostics and Utilities CD in the CD/DVD-ROM drive.
Power-off, then power-on the system unit.
Do not press F1 during POST.
If any POST errors appear after POST, make a note of the errors and
press the Esc key.
5. Using the arrow keys, select an option on the “Aptiva Diagnostics and
Utilities Menu.”
6. Follow the instructions that appear on your screen. If an error occurs,
go to “Index of Symptoms, Messages, Error Codes, or Beeps” on
page 2-9.
Note:
These diagnostics will not support Low Level format.
When performing hard disk diagnostics, the system may go into Standby
mode. Depression of any key will bring the system out of standby
mode.

Diagnostic Aids

3-3

Creating a Diagnostics Bootable Diskette
The Diagnostics and Utilities CD allows you to create a bootable advanced
diagnostics diskette. This permits the flexibility of loading the diagnostics
program from either the CD/DVD-ROM drive or the Diskette drive.
Note: Because of the expanded options of the Service Level A Diagnostics
CD, the preferred way of running the diagnostics is from the CD. Use the
diagnostics on the diskette if the CD/DVD-ROM unit is inoperable.

To create a bootable diagnostics diskette:
1.
2.
3.
4.

Install the Diagnostics and Utilities CD in the CD/DVD-ROM drive.
Power-off, then power-on the system unit.
Do not press F1 during POST.
When the Aptiva Diagnostics and Utilities Menu appears, depress the
zero key to select the DOS screen. The A: drive prompt will appear.
5. Select the CD drive (the CD drive default is G:).
6. Select the PCDR and IMAGE directories by typing: CD\PCDR\IMAGE
and press enter.
7. Install a blank 1.44 KB diskette in diskette drive A.
Note: The diskette does not need to be formatted.
8. Type: LOADDSKF DIAGDISK.DSK B: and press enter. (At this point,
the diskette drive is B:).
9. There will appear on the screen a statement that the diskette is about to
be overwritten. Make sure the diskette in drive A is the one you want to
use, then answer Y.
Attention
This procedure will overwrite all data on the diskette in drive A.

10. After the copy is finished, you will have a bootable advanced diagnostics
diskette.

To Load the Diagnostics Diskette:
Note: Before beginning, ensure that Suspend Timer is disabled in the
Setup Utility. This Service Level A Diagnostics will not support Low Level
format.
1.
2.
3.
4.

3-4

Power-off the system unit.
Install the diagnostics diskette in drive A.
Power-on the system unit.
Do not press F1 during POST.

5. If any POST errors appear after POST, make a note of the errors and
press the Esc key.
A message will display on the screen saying that due to disk space
constraints, no mouse driver has been included in the diskette. One is
available on the Diagnostics and Utilities CD (MOUSE.COM file).
6. Press any key to manually invoke the advanced diagnostics. The
advanced diagnostics will now check out the system.
7. Select an option from the advanced diagnostics Main Menu.
8. Follow the instructions that appear on your screen. If an error occurs,
go to “Index of Symptoms, Messages, Error Codes, or Beeps” on
page 2-9. This Service Level A Diagnostics will not support Low Level
format.

Diagnostic Aids

3-5

Diagnostic Test Programs
The test programs on the Diagnostics CD include the following features:
Feature

Description

Easy Test
Diagnostics

Automatic test of major components of the system.

Advanced
Diagnostic Tests

Identifies most problems associated with the following
major components:
System board
Sound card functions
Hard disk drives
Diskette drives
CD-ROM/DVD-ROM drives
RAM
Serial and parallel ports
Modem
Video chip set
Printer
Keyboard
Mouse

Flexible Test
Control

3-6

Allows you to:
Run groups of tests in batch
Specify parameters to use for each test (for
example, video modes, disk cylinders, and port
addresses)
Specify the number of passes you want to run (one
to continuous)
Save all test settings for future use
View System Information
View the server's configuration information. (For
example, you can view the IRQ/DMA assignments,
memory usage, and device drivers)
Select System Utilities

Error Messages
Messages generated by the software—the operating system or application
programs—generally are text messages, but they also can be numeric. The
following are the various error messages.
POST error messages
POST beep codes
Diagnostic error messages
Software generated messages
Multiple messages
Error Message

Description

POST Error
Messages

Displayed when POST finds problems with the hardware
or detects a change in the hardware configuration.

POST Beep Codes

Sounds emitted from the speaker if POST finds a
problem. One or more beeps indicate a problem was
found by the POST.

Diagnostic Error
Messages

Displayed when a test program finds a problem with a
hardware option.

Software
Generated Error
Messages

Displayed if a problem or conflict is found by an
application program, the operating system, or both. For
an explanation of these messages, refer to the
information supplied with that software package.

Multiple Messages

The first error that occurs can cause additional errors.
Follow the suggested action of the first error displayed.
In this case, the system displays more than one error
message. Always follow the suggested action
instructions for the first error message displayed.

Diagnostic Aids

3-7

Using the Advanced Diagnostic Test Programs
The test programs provide advanced functions and utilities for users and
service or support professionals to troubleshoot even the most difficult
problems.

Program Navigation
You can maneuver within the test programs by typing the first letter of a
menu choice, using the function keys, or using command-line options. You
can also use the mouse pointer to choose an option.

Using the First Letter of a Menu Choice
Throughout the test programs, pressing the first letter of an option on a
menu is the same as moving to that item with the cursor and pressing Enter.

Using the Function Keys
Use the following keys to maneuver throughout the test programs:
Keys

Action

Enter

Select an item, run the test module, or run the test

Down
Arrow (↓ )

Moves the cursor down

Up
Arrow (↑ )

Moves the cursor up

Left
Arrow
(← )

Moves the cursor left

Right
Arrow
(→ )

Moves the cursor right

F1

Calls up the appropriate Help information. Use the up arrow key
(↑ ) or the down arrow key (↓ ) to scroll through the information.
Pressing F1 from within a Help screen provides a help index from
which you can select different categories. One of the important
help categories is function key usage. Pressing Esc exits Help and
returns to where you left off.

Esc

Go back to the previous menu.

3-8

Command Line Options
To enter PC-Doctor commands:
Note: Before beginning, ensure that Suspend Timer is disabled in the
Setup Utility.
1.
2.
3.
4.

Install the Diagnostics and Utilities CD in the CD/DVD-ROM drive.
Power-off, then power-on the system unit.
Do not press F1 during POST.
If any POST errors appear after POST, make a note of the errors and
press the Esc key.
5. When the “Aptiva Diagnostics and Utilities Menu” screen is displayed,
type: zero for a DOS prompt, then change the DOS prompt to G: or the
drive letter designated for the CD/DVD-ROM.
6. Type CD\PCDR to get the the PCDR directory.
7. Type PCDR/XX (where /XX represents one of the following from the list
below) then press Enter.
Command

Action

/AN

Enables automatic testlog numbering. A sequential number
will be added to testlogs automatically. This number is stored
in the file PCDR.NUM, which can be edited using the text
editor. PC-Doctor will automatically add a testlog number if the
file PCDR.NUM exists. To disable this feature, you must
delete the PCDR.NUM file.

/BA:xx

Start batch mode testing of overlay number "xx". The overlay
number must be in the range of 1- 10. For this switch to be
useful, it should be combined with the "/PR:nnnn" switch and
possibly also the /EO and /HE switches. At the end of batch
mode testing, PC-Doctor returns with an ERRORLEVEL that is
set to 0 for no errors, 1 if any tests failed, or 2 if testing was
aborted.

/DJ

Direct Joystick I/O. This will force PC-Doctor to read joystick
status and position directly from the hardware.

/EO

Log error only. If selected, PC-Doctor will only log tests that
produce a FAILED result. You can use this switch to bypass
PASSED and N/A test results in order to produce shorter test
logs.

/HE

Enables halt-on-errors mode. If PC-Doctor encounters a failed
diagnostic test, it asks the user if it should continue or abort
testing.

Diagnostic Aids

3-9

Command

Action

/ID:nnnn

Adds the text string "nnnn" to the top of the test log for
identification purposes. If you want to use spaces in the text
string, you must encapsulate the entire statement starting with
the /ID: in quotes; for example: PCDR /HE "/ID:This string has
spaces" /ST

/MS:xx

Runs a batch-mode Maximum System Load Test for "xx"
minutes. The number of minutes must be in the range of 2 to
9999. PC-Doctor returns with an ERRORLEVEL that is set to
0 for no errors, 1 if any tests failed, or 2 if testing was aborted.

/NN

Disables checking for network cards. Use this switch if the
system hangs while checking for network cards.

/NOMOUSE

Disables the mouse.

/NP

No prompting. Use this switch with the /BA:xx switch to
bypass prompting for serial and parallel port loopback tests.

/NS

Disables checking for sound cards.

/NSC

Disables checking for SCSI cards.

/NV

Bypasses virus test.

/PC:xx

Set the pass count to "xx". The number of passes must be in
the range of 1 to 9999. PC-Doctor repeats diagnostic tests for
the indicated number of passes.

/PR:nnnn

Send test log output to a file "nnnn" or to a device. The name
of a file can include a path; for example "C:\TESTLOG.TXT" or
a device, "PRN".

/ST

Enables all hardware checking. When this switch is enabled,
all equipment that has a known hardware bug will show "failed"
after testing. If a hardware bug is found when this switch is
enabled, it does not mean the equipment is defective. Rather,
the hardware in question might contain a bug which does not
hinder its performance.

Hard Disk Drive Boot Error
A hard disk drive boot error (error codes 1996 and I999030X) can be caused
by the following:
Cause

Actions

The start-up drive is
not in the boot
sequence in
configuration.

Check the configuration and ensure the start-up drive
is in the boot sequence.

3-10

Cause

Actions

No operating system
installed on the boot
drive.

Install an operating system on the boot drive.

The boot sector on the
start-up drive is
corrupted.

The drive must be formatted, do the following:

The drive is defective.

Replace the hard disk drive.

1. Attempt to access and recover (back-up) the
failing hard disk drive.
2. Using the operating systems programs, format
the hard disk drive.

File Editor
The File Editor is an ASCII text editor that uses simple function key
commands. To access the File Editor:
1. Select File Editor from the Utility Menu; then press Enter.
2. Insert a diskette into Drive A or Drive B before selecting the file you
want to edit, then select the file you want to edit from the Files selection
box.
3. Make your changes. The arrow keys move the cursor within the text
area and the function keys perform editing functions.
4. When you are done, press F2 to view file options such as New, Load
File, Save, Save As, Print, or Exit. Press Esc to go to the previous
screen or selection, or to exit the file editor.
The PC-Doctor File Editor is designed to help edit configuration files. The
largest file that can be edited is 32000 bytes or 4000 lines whichever limit is
met first. Lines can be up to 256 characters long.
The most commonly edited files, AUTOEXEC.BAT and CONFIG.SYS, can
be loaded with function keys F3 and F4 respectively.
Note:
Always make a backup copy on a self-starting diskette of the
AUTOEXEC.BAT and CONFIG.SYS files before making any changes.
The default text editing mode of the File Editor is the insert mode.

Diagnostic Aids

3-11

Display Self Test
Be sure the monitor has been turned on for approximately 5 minutes before
you start the Display Self Test.
Run the test as follows:
1. Power-off the system unit and monitor.
2. Disconnect the monitor signal cable from the system unit.
3. Power-on the monitor.
4. If the monitor power-on LED is not lit or flashing, or you do not see one
of the indications below, replace the monitor.
For MM55, Type 2116 monitors:
The Red/Green/Blue raster will display.
The Green LED will be on solid.
For MM75, Type 2128 monitors:
The screen will be full white.
The orange LED will be on solid.

3-12

Display Under Power Management
With the Monitor connected to the system and the system and monitor is
powered on, both MM55 and MM75 monitors display the same Power
Management indications.
State

Power Indicator

Screen

Restoring
Operation

On

Steady Green

Normal

Standby

Flashing
orange/green

Blank

Press a key or
move the mouse

Suspend

Flashing
orange/green

Blank

Press a key or
move the mouse

Off

Flashing orange

Blank

Press a key or
move the mouse

Note:
Restoring operation might have a slight delay before the picture returns.
After the monitor is powered off, audio might still be present from the speakers if
the system unit is powered on.

Diagnostic Aids

3-13

3-14

Repair Information
Removals and Replacements—Machine Type 2140, 2142
2005—Service Panel
. . . . . . . . . . . . . . . . .
2010—Cover
. . . . . . . . . . . . . . . . . . . . .
2020—3.5-In., 5.25-In. Cage
. . . . . . . . . . . . .
2030—Media Console . . . . . . . . . . . . . . . . .
2040—Power Supply
. . . . . . . . . . . . . . . . .
2051—Memory (DIMM) . . . . . . . . . . . . . . . .
2080—Lithium Battery . . . . . . . . . . . . . . . . .
2090—System Board . . . . . . . . . . . . . . . . .
Handling ESD-Sensitive Parts . . . . . . . . . . . . . .
Home Director
. . . . . . . . . . . . . . . . . . . . . .
Software Installation Procedure
. . . . . . . . . . . . .

Copyright IBM Corp. 1997, 1998

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4-2
4-3
4-4
4-5
4-7
4-12
4-13
4-14
4-15
4-16
4-17
4-20

4-1

Removals and Replacements—Machine Type 2140,
2142
See Safety Notice 1: Translation on page xi
Before removing any FRU, power-off the computer, unplug all power
cords from electrical outlets, then disconnect any interconnecting cables.

Attention: The system board, processors, adapter cards, DIMMs, and
upgrade processors can be damaged by electrostatic discharge. Use an
electrostatic discharge (ESD) strap to establish personal grounding. If you
don’t have an ESD strap, establish personal grounding by touching a ground
point with one hand before touching the static-sensitive FRUs.
Note: Machine Type 2140, 2142 might contain drives and devices not
illustrated in this book. Follow replacement instructions for the same size
device if in doubt. See Appendix B, “Model/Monitor Configurations and FRU
Part Numbers” on page B-1 for exact model configurations.
The arrows in the removals and replacements procedures show the direction
of movement to remove a field-replaceable unit (FRU), to turn a screw, or to
press a tab to release the FRU.
Begin all removals by removing the cover (and rear cover, if applicable).
When other FRUs must be removed prior to removing the failing FRU, they
are listed at the top of the page. Go to the removal procedure for each FRU
listed, remove the FRU, and then continue with the removal of the failing
FRU.
To replace a FRU, reverse the removal procedure and follow any notes that
pertain to replacement. See “Parts/Test Point Locations” on page 5-1 for
internal cable connection and arrangement information.
Before disconnecting any cables, note their locations. Reinstall any new
FRUs with cables in the same locations.

4-2

2005—Service Panel
Pull out on the rear tab to release the side service panel

Repair Information

4-3

2010—Cover
Do not lift the cover too high as the tabs might break.

4-4

2020—3.5-In., 5.25-In. Cage
Disconnect any cables on the drive.
Remove the screw.
Pull out the cage.

Figure 4-1. 3.5-In., 5.25-In. Cage

Repair Information

4-5

Figure 4-2. 3.5-In. Cage

4-6

2030—Media Console
Disconnect the cables from the back of the Media Console.
Remove the back cover.
Disconnect the two signal, two power, CD/DVD, and LED cables.
Pry off the left and right side wings.
Open the Media Console.
Remove the left and right side latch retainers.
Pry the left and right side latches and pull the console up to a vertical
position.
Pull the console up to remove.
Remove the 13 bottom cover screws to remove console components.
When installing the console, be sure the console spring is installed and
latched on the plastic retainer.

Figure 4-3. Console back cover removal

Repair Information

4-7

J2
JP6

JP4
JP7
Figure 4-4. Console cable removal

4-8

J1

Figure 4-5. Console left and right side covers

Figure 4-6. Opening the Console

Repair Information

4-9

Figure 4-7. Removing the console

4-10

Figure 4-8. Removing the console bottom plate

Figure 4-9. Console spring

Repair Information

4-11

2040—Power Supply
Disconnect any cables necessary for removal.
Remove the power supply mounting screws.
Lift out the power supply.

Figure 4-10. Power Supply

4-12

2051—Memory (DIMM)
Attention: Memory modules are sensitive to static discharge. See
“Handling ESD-Sensitive Parts” on page 4-16.
Push out on the side clamps to release the module.
Pull the module up to remove.
Note: Run the Setup Utility after adding or removing memory.

Figure 4-11. Memory DIMM

Repair Information

4-13

2080—Lithium Battery
Adapter cards if applicable.
Insert the tip of a screwdriver (1) under the clip and raise the clip (2)
carefully to remove the battery.
See Safety Notice 2: Translation on page xii
The lithium battery can cause a fire, explosion, or severe burn. Do not
recharge it, remove its polarized connector, disassemble it, heat it above
100°C (212°F), incinerate it, or expose its cell contents to water.
Dispose of the battery as required by local ordinances or regulations.
Use only the battery in the appropriate parts listing. Use of an incorrect
battery can result in ignition or explosion of the battery.

Attention: Be careful when removing the battery. If the retaining clip is
broken, the system board must be replaced.
Note: Run the Setup Utility after installing a battery.

2
1

Battery
Retaining
Clip

Figure 4-12. Lithium Battery

4-14

2090—System Board
Adapter cards if applicable.
Disconnect any cables necessary for removal.
Memory (DIMM) (2051) if applicable.
Notes:
1. Be certain to reinstall the processor and DIMMs, in the new system
board if applicable.
2. The amplifier card BIOS in the system board must match the amplifier
card installed in the computer. See “Amplifier Card BIOS” on
page 1-16.
3. Run the Setup Utility after changing the system board.

Repair Information

4-15

Handling ESD-Sensitive Parts
Many products use parts that are known to be sensitive to electrostatic
discharge (ESD). To prevent damage when you work with ESD-sensitive
parts, observe the following instructions. Do these in addition to taking all
the usual precautions, such as switching off the power and unplugging the
power cord before removing adapter cards.
Keep the ESD-sensitive part in its original shipping container (a special
ESD bag) until you are ready to install the part into the machine.
Make the fewest possible movements with your body to prevent an
increase of static electricity from clothing fibers, carpets, and furniture.
Put the ESD wrist strap on your wrist. Ensure the machine is turned off.
Connect the wrist strap to the serial bracket mounting screw. This
discharges any static electricity in your body to the machine frame.
Hold the ESD-sensitive part by its edge connector shroud (cover). Do
not touch its pins. If you are removing a pluggable module, use the
correct tool.
Do not place the ESD-sensitive part on the machine cover or on a metal
table. If you need to put down the ESD-sensitive part for any reason,
first put it into its special bag.
Machine covers and metal tables are electrical grounds. They increase
the risk of damage because they make a discharge path from your body
through the ESD-sensitive part. (Large metal objects can be discharge
paths without being grounded.)
Prevent ESD-sensitive parts from being accidentally touched by other
personnel or customers. Reinstall machine covers when you are not
working on the machine.
If possible, keep all ESD-sensitive parts in a grounded metal cabinet
(case).
Be extra careful while working with ESD-sensitive parts when
cold-weather heating is used because low humidity increases static
electricity.

4-16

Home Director
Home Director Technical Service and Support
Aptiva computers purchased through RadioShack offer Home
Automation with the Home Director package.
RadioShack will assist the Aptiva owner with any problems that are
encountered with the Home Director on the Aptiva, at no charge.
Should there be a Home Director problem on the Aptiva purchased from
RadioShack, call: 1-800-843-7422.
RadioShack's help line is available:
Monday-Friday 9:00AM - 7:00PM Central Time
Saturday
9:00AM - 5:00PM Central Time
Sunday
Closed
Home Director support for Aptiva computers purchased from other
than RadioShack is through the 1-800-IBM-7917 Home Director help line
which is available 24 hours, 365 days. (Response times might vary).
The base Home Director package includes:
Home Automation CD
Serial Interface Module
Cable
Lamp Module
Appliance module
Installation and operating instructions are included with the Home Director
package. On-line Help and Troubleshooting Aids are included in the Home
Director software.

How Home Director Works
The Serial Interface Module sends commands to the device modules for
on-off and Dim control of the connected appliance or lighting through the
house AC power wiring. The Aptiva computer, with Home Director Software
installed, is used to program and send control data to the device modules
via the Serial Interface module. The Serial Interface module plugs into a
standard electrical outlet and connects to the Aptiva computer via the serial
interface on the back of the system unit with the supplied serial cable.

Repair Information

4-17

Note
Dim control is for incandescent lighting only. Dim control must not be
used for fluorescent lighting or for appliances.

Home Director Troubleshooting
Refer to the Home Director On-line help information and troubleshooting
aids.
Things to Check:
Make sure the Serial Interface Module is plugged into a working outlet.
If the outlet is controlled by a switch, make sure the switch is on.
Do not connect the Serial Interface Module into a surge protector. The
surge protector will block signals from the computer to the power lines.
Make sure the House Code is set correctly in the Home Director
software and that the physical modules address code matches the
software setting.
Make sure the Serial interface is configured to the correct COM port.
Make sure the module you are trying to control is fully plugged into the
wall outlet and that the switch for the appliance or light you are trying to
control is in the on position and it works when plugged directly into a
working wall outlet.
Make sure the device module is not plugged into a surge protector.
Power line noise can cause solid or intermittent failures.
Check these and similar items to see if they are operating when the
problem occurs:
– Baby monitors that transmit over the power line
– Blenders
– Electric carving knives
– Electric hair dryers
– Electric motors
– Electric shavers
– Floor scrubbers
– Food processors
– Laser printers
– Mixers
– Vacuum cleaners
– Wireless doorbells that use the power line
– Wireless intercoms in transmit (talk) mode
If the COM port tests correctly and you can not control any modules,
unplug the Serial Interface module from the wall outlet for about ten

4-18

seconds. Plug the Serial Interface back into the wall outlet and try
running the Home Director program again.
Be aware that voltage distribution in homes is split from the 220 volt
power input line. There are two separate 110 volt power lines used in
the house. When a signal is sent to a device module, the signal will
travel from one 110 volt line, out to the power transformer, then back to
the house on the other 110 volt line. If this distance is too long, you
might experience intermittent problems. Try plugging the device module
in another outlet socket.
If you suspect a software problem, exit all other software programs and
try running the Home Director program again. Conflicts may exist
between Home Director and another program. Start the other programs
one at a time to determine which program is causing the conflict.
If you need to reinstall the Home Director software, first backup all the
.HOM files and use the uninstall program in the Home Director directory.

Repair Information

4-19

Software Installation Procedure
The Aptiva Recovery CD includes an Install program that can be used to
restore the original Aptiva system software.
Aptiva owners and servicers will need to call their local IBM HelpCenter to
order the preloaded Software Recovery, Diagnostics and Utilities, or Home
Automation CD.
To install the original Aptiva software on the hard disk drive, use the
procedures supplied with the CD or use the following procedures:
1. Insert the Recovery CD into the CD/DVD-ROM drive.
2. Power-off, then power-on the system unit.
3. If Power Management is enabled, press Ctrl+Alt+Del while the Power
Management logo screen is displayed.
4. A message will appear telling you that old data will be erased and asks
if you wish to continue. If you wish to continue, press enter.
5. Follow the instructions on the display.

4-20

Parts/Test Point Locations
System Board Layout—Type A-1
. . . . . . . . .
System Board Locations—Type A-1
. . . . . .
Pentium MMX Processor Speed—Type A-1
. .
System Board Layout—Type A-2
. . . . . . . . .
System Board Locations—Type A-2
. . . . . .
Processor Bus Factor—Type A-2 . . . . . . . .
Factory-Installed Modem Card . . . . . . . . . . .
Hard Disk Drive Jumper Settings . . . . . . . . . .
CD/DVD-ROM Drive Jumper Settings . . . . . . .
Zip Drive
. . . . . . . . . . . . . . . . . . . . . .
Detachable Monitor I/O Signal Cable Connector Test
Media Console Cable . . . . . . . . . . . . . . . .
System Board Connector Specifications . . . . . .

Copyright IBM Corp. 1997, 1998

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5-2
5-3
5-4
5-5
5-6
5-7
5-8
5-10
5-13
5-14
5-15
5-16
5-17

5-1

System Board Layout—Type A-1
JP2

J1

J40

J38

J34
JP5

J23

J33
JP11 J9

U1

J24 JP1
J2 JP3
J14
J26

J10

J29
J41

J11
J8

JP12
J5 J6 J7
J18

J32

J17

JP21

J16
J27

Battery

JP4

JP6

J30

J21

J31

J20
J19

Buzzer
Bios
Module J39

Figure 5-1. System Board Type A-1
Attention
The amplifier card BIOS in the system board must match the amplifier
card installed in the computer. See “Amplifier Card BIOS” on
page 1-16.

5-2

System Board Locations—Type A-1
J1
J2
J3
J5
J6
J7
J8
J9

J10
J11
J14
J16
J17
J18
J19
J20
J21
J23
J24
J26
J27
J29
J30
J31
J32
J33
J34
J38
J39
J41
JP1
JP2
JP3
JP4
JP5
JP6
JP11
JP12
JP21
U1

Fan connector
USB connectors (top=USB1; bottom=USB0)
Internal VGA connector
DIMM connector (Bank 2)
DIMM connector (Bank 1)
DIMM connector (Bank 0)
Primary Hard Disk IDE (Hard Disk 1, Hard Disk 2)
Secondary Hard Disk IDE (Hard Disk 3 or CD/DVD-ROM, Hard
Disk 4)
(For hard disk drive jumper settings, see page 5-10)
Monitor signal connector
SO-DIMM socket (video upgrade)
VESA video feature connector
PCI 3 connector
PCI 2 connector
PCI 1 connector
ISA 3 connector
ISA 2 connector
ISA 1 connector
Parallel/Serial Port connector (top=parallel; bottom=serial)
Mouse/Keyboard connector (top=mouse; bottom=keyboard)
Diskette drive connector
AC-3 connector
Multimedia connectors (top=MIDI/Joystick; bottom=audio
out,in,mic)
CD/DVD-ROM audio connector
TV-In connector
Modem audio-In connector
Media Console connector (Type 2142 only)
Power connector
Power/hard disk LED connector
External speaker jumper/connector (Normal: 1-2)
Audio amplifier connector
Processor type (Normal: 1-3, 2-4)
Processor type (Normal: short)
Core/Bus Frequency Ratio (See Figure 5-2 on page 5-4)
Internal VGA (Normal: 1-2)
Internal VGA Clock and INTA# Select (Normal: 1-3, 2-4)
CMOS, Power-on Password Reset (Normal: 1-2, Clear: 2-3)
Diskette Write (Enable: 1-2, Disable: 2-3)
CPU BUS Frequency (Normal: 1-2, 3-4)
CS4610 Interrupt (Normal: 1-2)
Processor

Parts/Test Point Locations

5-3

Pentium MMX Processor Speed—Type A-1
The Processor speed jumpers are set to the manufacture Type and Model of
the Aptiva computer. Changing jumper settings are not supported and might
cause system failures.

Pentium MMX

Jumper

166
MHz

200
MHz

233
MHz

Processor Speed MHz

JP3
JP12

1-3, 2-4
1-2, 3-4

3-5, 2-4
1-2, 3-4

3-5, 4-6
1-2, 3-4

Figure 5-2. Pentium MMX Processor Speed—Type A-1

5-4

System Board Layout—Type A-2
J19

J20
JP1

J10
J5
J1A
J1B
J8A
J8B

J16
DIMM1
DIMM2
DIMM3

KSLOTA1
J13

J7
J17
J9
J6A,B,C

JP2
JP7
J15

J4
PCI1
PCI2
J25

PCI3
J11
J3

JP3
ISA1

J24

Buzzer

BT1

J23

ISA2
J2

ISA3

J21

J22

Figure 5-3. System Board Type A-2
Attention
The amplifier card BIOS in the system board must match the amplifier
card installed in the computer. See “Amplifier Card BIOS” on
page 1-16.

Parts/Test Point Locations

5-5

System Board Locations—Type A-2
BT1
DIMM1
DIMM2
DIMM3
ISA1
ISA2
ISA3
J1A/J1B
J2
J3
J4
J5
J6A/B/C
J7
J8A/B
J9
J10
J11
J13
J14
J15
J16
J17
J19
J20
J21
J22
J23
J24
J25
JP1
JP2
JP3
JP7
PCI1
PCI2
PCI3
KSLOTA1

5-6

Battery
DIMM connector (Bank 1)
DIMM connector (Bank 2)
DIMM connector (Bank 3)
ISA 1 connector
ISA 2 connector
ISA 3 connector
Mouse/Keyboard connector (top=mouse; bottom=keyboard)
Modem audio-In connector
TV Audio-In connector
Audio amplifier connector
Serial port connector (bottom connector)
Audio out/in, mic
Monitor connector
USB connector (top=USB1, bottom=USB0)
MIDI/Joystick connector (top)
Parallel connector (top)
CD/DVD-ROM audio in connector
TV out connector
AC-3 connector
Video feature connector
Fan connector
SO-DIMM socket (video upgrade)
Diskette drive connector
Power connector
Buzzer, on board (Enable: 1-2, Disable: 2-3)
Power switch, Power LED, Hard disk LED connector
Media Console connector (Type 2142 only)
Secondary IDE connector
Primary IDE connector
(For hard disk drive jumper settings, see page 5-10)
Diskette Write (Enable: 1-2, Disable: 2-3)
On-Board Video Enable (Normal: 2-3, Disable: 1-2)
CMOS, Power-on Password Reset (Normal: 2-3, Clear: 1-2)
Processor Bus Factor (See Figure 5-4 on page 5-7.)
PCI 1 connector
PCI 2 connector
PCI 3 connector
Processor

Processor Bus Factor—Type A-2
The Processor speed jumpers are set to the manufacture Type and Model of
the Aptiva computer. Changing jumper settings are not supported and might
cause system failures.

Pentium II

Jumper

233
MHz

266
MHz

Processor Speed MHz

JP7

1-2, 5-6

1-2, 3-4
7-8

Figure 5-4. Pentium II Processor Speed—Type A-2

Parts/Test Point Locations

5-7

Factory-Installed Modem Card
Phone Line

Audio
Connector

Wake Up on
Ring Connector
(not used)

Figure 5-5. 33.6 Kbps Modem Card
The 33.6 Kbps modem operates FAX at 14.4 Kbps. COM ports,
Diagnostics, and more information about the 33.6 Kbps modem is under the
Windows 95 Control Panel.
The factory installed modem can be tested with the Advanced Diagnostics
CD. See “Diagnostics and Utilities CD” on page 3-3.
Note: 33.6 Kbps modems enable transfer speeds over the phone network
of up to 33.6 Kbps. Actual speeds depend on many factors and are often
less than the maximum possible.

5-8

Line

Phone

Audio Connector

Wake on Ring
Connector
(not used)

Figure 5-6. 56 Kbps Modem Card
The 56 Kbps modem is controlled by the Windows 95 Control Panel. Online
modem help is in the 56 Kbps Modem selection in the Program window,
from the Start icon.
The factory installed modem can be tested with the Advanced Diagnostics
CD. See “Diagnostics and Utilities CD” on page 3-3.
Note:
56 Kbps modems for EMEA models are 56 Kbps Upgradeable.
K56 Flex modems are designed to be capable of receiving data at up to 56
Kbps from a K56 Flex compatible service provider, and transmitting data at
up to 33.6 Kbps. Public networks currently limit maximum download speeds
to about 53 Kbps. Actual speeds depend on many factors and are often
less than the maximum possible.

Parts/Test Point Locations

5-9

Hard Disk Drive Jumper Settings
Up to four drive devices (hard disk, CD/DVD-ROM, or Zip drives) can be
installed in Service Level A systems. If any drives do not show in the
Installed Devices list in the Setup Utility, ensure the jumper settings and
connectors are set as shown here. Refer to “System Board Layout—Type
A-1” on page 5-2 and “System Board Layout—Type A-2” on page 5-5 for
connector location information.

Primary Hard Disk Drive IDE Local Bus Connector
At the primary hard disk drive IDE connector, make sure the first drive
installed is set as the master drive ( 1 in the following figures).
Note: If a second drive is installed, it must be attached to the secondary
IDE connector. Set the jumpers as the slave drive ( 2 in the
following figures).
All recovery preloaded software should be installed on the master hard disk
drive on the primary connector.

Secondary Hard Disk Drive Connector
If additional drives are connected to the secondary hard disk drive
connector, set the first drive connected to this connector as the master drive
( 1 in the following figures). If a second drive is connected to the
secondary hard disk drive connector, set the jumpers as the slave drive ( 2
in the following figures). Ensure all software is set to recognize all installed
drives. If an additional hard disk drive is connected to the secondary
connector, it must be set as the master drive, 1 , and the CD/DVD-ROM
drive jumpers reset as the slave drive (see “CD/DVD-ROM Drive Jumper
Settings” on page 5-13).
Note: Check the Setup Utility for correct installation:
Master drive
Slave drive
Master drive (CD/DVD-ROM if other drive not connected to
this connector. Also, Zip drive with internal Zip drive
models)
Hard Disk 4
Slave drive (CD/DVD-ROM if hard disk or internal Zip drive
installed at secondary connector, Hard Disk 3)

Hard Disk 1
Hard Disk 2
Hard Disk 3

5-10

For jumper settings, match your hard disk drive to one of the following
figures. 1 = Master Drive
2 = Slave Drive.

Figure 5-7. Maxtor Hard Disk Drives

Jumper
Block

2

Figure 5-8. Western Digital Hard Disk Drives

Continued on next page.

Parts/Test Point Locations

5-11

For jumper settings, match your hard disk drive to one of the following
figures. 1 = Master Drive
2 = Slave Drive.

Figure 5-9. Quantum Hard Disk Drives

Figure 5-10. IBM Hard Disk Drives

5-12

CD/DVD-ROM Drive Jumper Settings
The CD/DVD-ROM drives are connected to the system board secondary
drive connector at the factory. CD/DVD-ROM drive jumpers are set as the
master drive, as shown in Figure 5-11. If an additional hard disk drive is
connected to the secondary connector, it must be set as the master drive
(see 1 in figure 5-7) and the CD/DVD-ROM drive jumpers reset as the
slave drive as shown in Figure 5-11.
Note: For models that have a factory-installed Zip drive, the Zip drive is
jumpered as slave and the CD/DVD-ROM drive is jumpered as master. See
“Zip Drive” on page 5-14
Check the Setup Utility for correct installation.

Jumper
Settings

Jumper Settings

Master
Slave
CD/DVD-Rom Rear View

Figure 5-11. CD/DVD-ROM Drive Jumper Settings

Parts/Test Point Locations

5-13

Zip Drive
The factory installed Zip 100 ATAPI drive is connected to the system board
secondary drive connector. The Zip drive is a direct access storage device
that features removable media having a formatted capacity of 100 MB.
The Zip Drive jumper is set as the slave drive, as shown in Figure 5-12.

ATA Interface

Jumper Settings
DC Input

4

3

2

1

Pin 1 +5V
Pin 2 +5V Return
Pin 3 +5V Return
Pin 4 No Connection

Jumper Settings
Zip Drive
Rear View

Master
Slave
Cable Select

Figure 5-12. Zip Drive Jumper Settings

5-14

Detachable Monitor I/O Signal Cable Connector Test
Points
5

1

10

6
15

11

System board
1 2 3 4 5

6 7 8 9

Monitor end of cable
(on some models)

Figure 5-13. Detachable Monitor I/O Signal Cable Connectors
Test each connector between the following pins:
System
Pin

Monitor
Pin

1

1

2

2

3

3

13

4

14

5

6

6

7

7

8

8

10

9

11

9

Parts/Test Point Locations

5-15

Media Console Cable
1

25

26

50

Figure 5-14. Media Console Cable Connector
Table 5-1. Media Console Pin Numbering
Pin

Signal

Pin

Signal

1

DATA15

26

CD_AUDIO_L

2

DATA14

27

CD_AUDIO_LGND

3

DATA13

28

CD_AUDIO_R

4

DATA12

29

CD_AUDIO_RGND

5

DATA11

30

+12V_DROP

6

DATA10

31

+12V_DROP

7

DATA_9

32

+12V_DROP

8

DATA8

33

+12VDC

9

ADR_EN

34

+12VDC

10

DAT_EN#

35

+12VDC

11

R/W#

36

GND

12

IRQ_STRB#

37

GND

13

TC_BUF

38

GND

14

DRQA#

39

GND

15

DRQB#

40

GND

16

DRQC#

41

GND

17

HDD_IORDY

42

GND

18

DATA7

43

GND

19

DATA6

44

GND

20

DATA5

45

GND

21

DATA4

46

GND

22

DATA3

47

SPARE

23

DATA3

48

PWR_LED_ANODE

24

DATA1

49

AUX5

25

DATA0

50

ON_PULSE

5-16

System Board Connector Specifications
Refer to “System Board Layout—Type A-1” on page 5-2 and “System Board
Layout—Type A-2” on page 5-5 for connector identification and location
information.

Monitor/Signal
Pin

Signal Name

I/O

Pin

Signal Name

I/O

1

Red Video

O

8

Blue Ground

2

Green Video

O

9

+5 V dc

3

Blue Video

O

10

Sync Ground

4

Monitor ID Bit 2

I

11

Monitor ID Bit 0

5

Sync Ground

12

SDA

I

6

Red Ground

13

Horizontal Sync

O

7

Green Ground

14

Vertical Sync

O

15

SCL

I

I

Parallel Port
Pin

Signal Name

I/O

Pin

Signal Name

I/O

1

Strobe

O

14

Auto Feed

N/A

2

Data Bit 0

I/O

15

Error

I

3

Data Bit 1

I/O

16

Initialize

O

4

Data Bit 2

I/O

17

Select (In)

5

Data Bit 3

I/O

18

Ground

Power

6

Data Bit 4

I/O

19

Ground

Power

7

Data Bit 5

I/O

20

Ground

Power

8

Data Bit 6

I/O

21

Ground

Power

9

Data Bit 7

I/O

22

Ground

Power

10

Acknowledge

I

23

Ground

Power

11

Busy

I

24

Ground

Power

12

Paper Empty

I

25

Ground

Power

13

Select

O

Parts/Test Point Locations

O

5-17

USB (Universal Serial Bus)

Serial Port
Pin

Signal Name

1

Data Carrier Detect

2

Receive Data

3

Pin

Signal Name

I

1

+5 V dc

I

2

-Data

Transmit Data

O

3

+Data

4

Data Terminal Ready

O

4

GND

5

Signal Ground

6

Data Set Ready

I

7

Request To Send

O

8

Clear To Send

I

Pin

Signal Name

I

1

AUX5

2

POWER_CNTRL

3

Ground

9

Ring Indicator

I/O

Power Management Power

Mouse
On/Off Switch Connector
Pin

Signal Name

I/O

1

Mouse Data

I/O

2

No Connection

3

Ground

Power

4

+5 V dc

Power

5

Mouse Clock

6

No Connection

1

Signal Name
Data

AUX5

2

Switch

Modem Wake Up on Ring
Detect Connector
Pin

Signal Name

1

AUX5

I/O

2

Key (not populated)

I/O

3

EXT_WAKEUP

4

Ground

2

Mouse Data

3

Ground

Power

4

+5 V dc

Power

5

Clock

6

Mouse Clock

5-18

Signal Name

1

I/O

Keyboard
Pin

Pin

I/O

Speaker Connector
Pin

Signal Name

1, 2

Disabled

3, 4

Enabled

Power Cable Connector
Pin

Signal Name

Pin

Signal Name

1

Power Good (+5 V dc)

7

Ground

2

+5 V dc

8

Ground

3

+12 V dc

9

−5 V dc

4

−12 V dc

10

+5 V dc

5

Ground

11

+5 V dc

6

Ground

12

+5 V dc

Power Cable Connector 3.3 V dc
Pin

Signal Name

Pin

Signal Name

1

3.3 V dc

4

Ground

2

3.3 V dc

5

Ground

3

3.3 V dc

6

Ground

Diskette Cable Connector
Pin

Signal Name

1

Ground

2

Density Select

3

No Connection

4

I/O

Pin

Signal Name

I/O

18

Direction

O

19

Ground

20

Step

No Connection

21

Ground

5

Ground

22

Write Data

6

No Connection

23

Ground

7

Ground

24

Write Enable

8

Index

25

Ground

9

Ground

26

Track 0

10

Motor Enable 0

27

Ground

11

Ground

28

Write Protect

12

Drive Select 1

29

Ground

13

Ground

30

Read Data

14

Drive Select 0

31

Ground

15

Ground

32

Select Head 1

16

Motor Enable 1

33

Ground

17

Ground

34

Diskette Change

O

I

O

O

O

O

O

I

O

I

I

I

O

I

Note: The diskette drive signal cable for drive A has a twist for the Drive
Select and Motor Enable signals.

Parts/Test Point Locations

5-19

Hard Disk Cable Connectors
Pin

Signal Name

I/O

Pin

Signal Name

1

Host Reset

O

21

No Connection

2

Ground

22

Ground

3

Host Data 7

I/O

23

Host IOW

4

Host Data 8

I/O

24

Ground

5

Host Data 6

I/O

25

Host IOR

6

Host Data 9

I/O

26

Ground

7

Host Data 5

I/O

27

I/O Channel Ready

8

Host Data 10

I/O

28

No Connection

9

Host Data 4

I/O

29

No Connection

10

Host Data 11

I/O

30

Ground

11

Host Data 3

I/O

31

Host IRQ

12

Host Data 12

I/O

32

No Connection

13

Host Data 2

I/O

33

Host A1

14

Host Data 13

I/O

34

No Connection

15

Host Data 1

I/O

35

Host A0

O

16

Host Data 14

I/O

36

Host A2

O

17

Host Data 0

I/O

37

Host CS0

O

18

Host Data 15

I/O

38

Host CS1

O

19

Ground

Power

39

ACTIVE

I

20

No Connection

40

Ground

Power

5-20

I/O

O
Power
O
Power
I

Power
I

O

Safety Inspection Guide
General Guidelines
The purpose of this Safety Inspection Guide is to help you identify possible
unsafe conditions on machines that are being inspected for a Maintenance
Agreement. Each machine has needed items installed to provide the
operators and service personnel with an acceptable level of safety. This
guide lists only these items. Good judgment should be used to identify
possible safety conditions not covered by this Safety Inspection Guide.
If any unsafe conditions are present, you must find out how serious the
hazard is and if you can continue before you correct the hazard.
All current IBM Aptiva service supplements outlining feature/model changes,
along with the machine history, should be reviewed.
Check the following items:
Damaged, missing, or changed parts, especially in the area of the
On/Off switch and the power supply.
Damaged, missing, or changed covers.
Possible safety exposure from any non-IBM attachments.

Copyright IBM Corp. 1997, 1998

6-1

6-2

Parts Catalog
How to Use This Parts Catalog
SIMILAR ASSEMBLIES: If two assemblies contain a majority of identical
parts, they are broken down on the same list. Common parts are shown by
one index number. Parts peculiar to one or the other of the assemblies are
listed separately and identified by description.
AR: (As Required) in the Units column indicates that the quantity is not
the same for all machines.
NP: (Non-Procurable) in the Units column indicates that the part is
non-procurable and that the individual parts or the next higher assembly
should be ordered.
NR: (Not Recommended) in the Units column indicates that the part is
procurable but not recommended for field replacement, and that the next
higher assembly should be ordered.
NS: (Not Shown)
R: (Restricted) in the Units column indicates that the part has a restricted
availability.
EMEA: indicates that the part is used in models intended for Europe, the
Middle East, and Africa (EMEA).
Note: See the Appendix B, “Model/Monitor Configurations and FRU Part
Numbers” on page B-1 for model specifications.

Copyright IBM Corp. 1997, 1998

7-1

Assemblies (Service Level A)
Catalog Section . . . . . . . . . . . . . . . . . . . . . . . . . . .
Assembly 1: Machine Type 2140 System Unit - Exterior (SL-A)
Assembly 2: Machine Type 2140 System Unit - Interior (SL-A)
Assembly 3: Machine Type 2142 System Unit - Exterior (SL-A)
Assembly 4: Machine Type 2142 System Unit - Interior (SL-A)
Assembly 5: Diskette, Hard Disk Drives, and Zip Drive . . . .
Assembly 6: Media Console (Type 2142)
. . . . . . . . . . .
Assembly 7: CD/DVD-ROM Drive, Modem, and TV Cards
. .
. . . . . . .
Assembly 8: Monitor and Power Cord (Linecord)
Assembly 9: Keyboard and Mouse . . . . . . . . . . . . . . .
Assembly 10: Software . . . . . . . . . . . . . . . . . . . . .

7-2

.
.
.
.
.
.
.
.
.
.
.

.
.
.
.
.
.
.
.
.
.
.

7-3
7-3
7-4
7-7
7-8
7-11
7-13
7-15
7-18
7-20
7-22

Catalog Section
Assembly 1: Machine Type 2140 System Unit Exterior (SL-A)
2

1
7

3
6
5

4

Asm–
Index

Part
Number

Units

1–1
–1
–NS
–2
–3
–4
–NS
–5
–6
–NS
–NS
–7
–NS

Description
Type 2140 Exterior

12J6476
12J6295
12J6474
12J6475
00K8351
12J5548
12J5550
12J6290
12J6473
12J6297
12J5546
12J6294

1
1
1
1
1
1
1
1
1
1
1
1

Cap/Handle Assembly
Panel Switch/LED
Top Cover
Side Cover
Panel Assembly
Main bezel
3.5 and 5.25-In Blank Bezel
CD Bezel Assembly
DVD Bezel
ZIP Bezel Assembly
Access cover Assembly
Feet (Packet of 4)

Parts Catalog

7-3

Assembly 2: Machine Type 2140 System Unit Interior (SL-A)
1

6

5

4

3
2

7-4

Asm–
Index

Part
Number

Units

2–1

Description
Machine Type 2140
Note See the Appendix B,
“Model/Monitor Configurations and
FRU Part Numbers” on page B-1 for
model specifications.

–1
–NS

76H6353

R
1

–NS

76H6355

1

–NS
–NS
–NS
–NS
–NS
–2

75H8905
76H6351
12J5980
76H6367
12J5979
12J6487

1
1
1
1
1
1

Chassis Assembly
Amplifier Signal to System Board
Cable
Amplifier Audio to System Board
Cable
Diskette Drive Cable
Power Switch to System Board Cable
Serial Cable
Amplifier Tier 1
Serial Interface Module-Home Director
Fan Assembly
All system board FRUs are shipped
without processor or DIMMs. When
replacing a system board, remove all
FRUs from the original system board
and install them on the new system
board.
Attention - The amplifier card BIOS in
the system board must match the
amplifier card installed in the
computer. See “Amplifier Card BIOS”
on page 1-16.

–3
–3
–3

93H5148
93H5225
93H7524

1
1
1

–NS
–NS
–NS
–NS

93F0063
33F8354
93F0067
12J6296

1
1
1
1

System Board - Type A-1
System Board - Type A-2
System Board - Type A-2 with TV
OUT 'J13'
Lithium Battery
Lithium Battery (EMEA)
Jumper Kit
Screw Kit

–4
–4

01K1104
01K1105

1
1

DIMM, 16 MB SDRAM
DIMM, 32 MB SDRAM

–5

42H4865

1

Pentium MMX-166 MHz Processor

Parts Catalog

7-5

Assembly 2: (continued)

7-6

–5
–5
–NS

42H4866
12J6236
76H3658

1
1
1

–5
–5
–5
–5

01K2063
01K2064
01K2109
01K2167

1
1
1
1

Pentium MMX-200 MHz Processor
Pentium MMX-233 MHz Processor
Voltage Regulator for Pentium MMX
Processor
Pentium II-233 MHz Processor
Pentium II-266 MHz Processor
Pentium II-300 MHz Processor
Pentium II-333 MHz Processor

–6
–6

75H8991
76H4873

1
1

Power Supply-200 Watt
Power Supply-200 Watt-Japan

Assembly 3: Machine Type 2142 System Unit Exterior (SL-A)
2

1
8
7

3

6
5

4

Asm–
Index

Part
Number

Units

3–1
–1
–2
–3
–4
–NS
–5
–6
–7
–NS
–NS
–NS
–8
–NS

Description
Type 2142 Exterior

12J6477
12J6474
12J6475
00K8350
12J5548
12J5550
12J5550
12J5550
12J6290
12J6473
12J6297
12J5546
12J6294

1
1
1
1
1
1
1
1
1
1
1
1
1

Cap/Handle Assembly
Top Cover
Side Cover
Panel Assembly
Main bezel
3.5 and 5.25-In Blank Bezel
3.5 and 5.25-In Blank Bezel
3.5 and 5.25-In Blank Bezel
CD Bezel Assembly
DVD Bezel
ZIP Bezel Assembly
Access cover Assembly
Feet (Packet of 4)

Parts Catalog

7-7

Assembly 4: Machine Type 2142 System Unit Interior (SL-A)
1

7

6

5

4
3
2

7-8

Asm–
Index

Part
Number

Units

4–1

Description
Machine Type 2142
Note See the Appendix B,
“Model/Monitor Configurations and
FRU Part Numbers” on page B-1 for
model specifications.

–1
–NS
–NS
–NS
–NS

76H6367
12J5840
76H6351
76H6353

R
1
1
1
1

–NS

76H6355

1

–NS

07H1496

1

–NS

12J5919

1

–NS

76H6347

1

–2

12J6487

1

Chassis Assembly
Amplifier Tier 1
Amplifier Tier 2
Cable, Power Switch to System Board
Cable, Amplifier Signal to System
Board
Cable, Amplifier Audio to System
Board
Cable, Host Card to System Board
Audio
Cable, Host Card to System Board
LED
Cable, Host Card to System Board
Signal
Fan Assembly
All system board FRUs are shipped
without processor or DIMMs. When
replacing a system board, remove all
FRUs from the original system board
and install them on the new system
board.
Attention - The amplifier card BIOS in
the system board must match the
amplifier card installed in the
computer. See “Amplifier Card BIOS”
on page 1-16.

–3
–3
–3

93H5148
93H5225
93H7524

1
1
1

–NS
–NS
–NS
–NS

93F0063
33F8354
93F0067
12J6296

1
1
1
1

System Board - Type A-1
System Board - Type A-2
System Board - Type A-2 with TV
OUT 'J13'
Lithium Battery
Lithium Battery (EMEA)
Jumper Kit
Screw Kit

Parts Catalog

7-9

Assembly 4: (continued)

7-10

–4

01K1105

1

DIMM, 32 MB SDRAM

–5

12J5962

1

Host Card

–6
–6
–6
–NS

42H4865
42H4866
12J6236
76H3658

1
1
1
1

–6
–6

01K2063
01K2064

1
1

Pentium MMX-166 MHz Processor
Pentium MMX-200 MHz Processor
Pentium MMX-233 MHz Processor
Voltage Regulator for Pentium MMX
Processor
Pentium II-233 MHz Processor
Pentium II-266 MHz Processor

–7
–7

75H8991
76H4873

1
1

Power Supply-200 Watt
Power Supply-200 Watt-Japan

Assembly 5: Diskette, Hard Disk Drives, and Zip
Drive
4
1

4

2

4
3

Parts Catalog

7-11

Assembly 5: (continued)

Asm–
Index

Part
Number

Units

5–1
–1

75H9550
75H9552

1
1

3.5-in. 1.44 MB 2 mode Diskette Drive
3.5-in. 1.44 MB 3 mode Diskette
Drive-Japan

–2
–2

12J3141
02K3410

1
1

–2
–2
–2
–2
–2
–2
–2
–2

12J4560
02K1146
12J3143
02K1148
10L6086
00K7933
75H9921
10L6087

1
1
1
1
1
1
1
1

2.1 GB Hard Disk Drive (Type 2140)
2.1 GB Hard Disk Drive (5.25-Inch)
(Type 2140)
3.2 GB Hard Disk Drive
4.2 GB Hard Disk Drive
4.2 GB Hard Disk Drive
4.2 GB Hard Disk Drive (5.25-Inch)
6.0 GB 5.25-In. Hard Disk Drive
6.4 GB 5.25-In. Hard Disk Drive
6.4 GB 3.5-In. Hard Disk Drive
8.0 GB 5.25-In. Hard Disk Drive

–NS

12J6421

1

Description

Hard Disk Drive Cable
Note
When referring to hard-disk-drive
capacity, MB means 1 000 000 bytes;
total user-accessible capacity may
vary depending on operating
environment.
When referring to hard-disk-drive
capacity, GB means 1 000 000 000
bytes; total user-accessible capacity
may vary depending on operating
environment
Note See the Appendix B,
“Model/Monitor Configurations and
FRU Part Numbers” on page B-1 for
model specifications.

7-12

–3

76H6097

1

Zip Drive, 100 MB (Type 2142)

–4

93F0041

1

Packet (Mounting Screws)

Assembly 6: Media Console (Type 2142)
8

7

1

6

2

5
3

4

Asm–
Index

Part
Number

Units

6–1

00K8358

1

Media Console Top Cover

–NS

12J5928

1

–NS

12J5930

1

–NS

12J5938

1

–NS

12J5940

1

Media Console Assembly 2 Mode/24X Max
Media Console Assembly 2 Mode/DVD-ROM
Media Console Assembly (Japan) 3 Mode/24X Max
Media Console Assembly (Japan) 3 Mode/DVD-ROM

–2
–2
–2

12J3525
02K1119
00K7888

1
1
1

CD-ROM Drive(24X Max)
CD-ROM Drive(32X Max)
DVD-ROM Drive

–3

12J5941

1

Right Wing Cover

–4

00K8357

1

Media Console Base

–NS

76H4738

1

LED Assembly

–5

12J5934

1

Left Wing Cover

Description

Parts Catalog

7-13

Assembly 6: (continued)

7-14

–6
–6

75H9550
75H9552

1
1

–6

76H6097

1

3.5-in. 1.44 MB 2 Mode Diskette Drive
3.5-in. 1.44 MB 3 Mode Diskette Drive
(Japan, Hong Kong, and Korea)
Zip Dive

–7

12J5835

1

Client Card including On/Off switch

–8

12J5933

1

Media Console Rear Cover

–NS
–NS
–NS
–NS
–NS
–NS
–NS

12J5886
12J5867
12J5785
12J5787
00K8175
12J5791
12J5783

1
1
1
1
1
1
1

CD/DVD-ROM Audio Cable
CD/DVD-ROM Power Cable
Diskette Power Cable
Diskette Signal Cable
IDE Shielded Signal Cable
LED Panel Cable
Umbilical-3 Cable

Assembly 7: CD/DVD-ROM Drive, Modem, and TV
Cards
2
1

3

4

6
5

Parts Catalog

7-15

Assembly 7: (continued)

Asm–
Index

Part
Number

Units

7–1
–1

12J3525
00K7888

1
1

CD-ROM Drive (24X Max)
DVD-ROM Drive

–2

76H6349

1

CD/DVD-ROM Audio Cable (Type
2140)
For Type 2142, see “Assembly 6:
Media Console (Type 2142)” on
page 7-13.

–2

–3

1

76H6347

–3

7-16

1
1

Description

CD/DVD-ROM Signal Cable (Type
2140)
For Type 2142, see “Assembly 6:
Media Console (Type 2142)” on
page 7-13.

–4

76H6947

1

33.6 Kbps Modem Card
(Belgium-English/French)
33.6 Kbps Modem Card (France)
33.6 Kbps Modem Card (Italy)
33.6 Kbps Modem Card (Japan)
33.6 Kbps Modem Card (Netherlands)
33.6 Kbps Modem Card (Spain)

–4
–4
–4
–4
–4

76H6247
76H6247
76H1760
76H1758
76H6945

1
1
1
1
1

–4

12J6483

1

–4
–4
–4
–4
–4

00K8731
12J6518
12J6520
12J6516
12J3998

1
1
1
1
1

–4

00K8735

1

–4
–4

12J6254
12J6576

1
1

55.6 DSP Modem Card (Japan)
55.6 DSP Modem Card (UK, FR, GR,
AUS, DEN, SWE, NOR, FIN, SWI)

–4

12J1850

1

ISDN Modem Card (Type 2142 Model
S57)

–NS

12J6228

1

PCI Adapter Card IEEE 1394 (Type
2142 Model S67)

–NS
–NS

76H1617
43G3398

1
1

Modem to Audio Cable
Modem Cable (EMEA)

55.6 Kbps Modem Card
(Australia/New Zealand)
55.6 Kbps Modem Card (Belgium)
55.6 Kbps Modem Card (France)
55.6 Kbps Modem Card (Italy)
55.6 Kbps Modem Card (Netherlands)
55.6 Kbps Modem Card (North
America/Canada)
55.6 Kbps Modem Card (Spain)

–NS
–NS
–NS
–NS
–NS
–NS
–NS
–NS
–NS
–NS
–NS
–NS
–NS

60H6045
60H6046
60H6047
60H6048
60H6049
60H6050
60H6052
60H6053
60H6048
60H6043
60H6054
60H6055
60H6051

1
1
1
1
1
1
1
1
1
1
1
1
1

Telephone
Telephone
Telephone
Telephone
Telephone
Telephone
Telephone
Telephone
Telephone
Telephone
Telephone
Telephone
Telephone

–NS
–NS
–NS
–NS
–NS

76H1572
76H6978
12J3988
12J5971
12J5844

1
1
1
1
1

Joystick (Type 2142)
Microphone Headset
Headset Y-Adapter
Game Pad (Type 2140)
Sub Woofer

–NS
–NS

12J6221
12J6418

1
1

MPEG-2 Card (Type 2142)
MPEG-2 Card (Type 2142 Japan)

1

N/A

1

Packet (Mounting Screws)

–5
–6

93F0041

Adapter
Adapter
Adapter
Adapter
Adapter
Adapter
Adapter
Adapter
Adapter
Adapter
Adapter
Adapter
Adapter

(Austria)
(Belgium)
(Denmark)
(Finland)
(France)
(Germany)
(Italy)
(Netherlands)
(Norway)
(Spain)
(Sweden)
(Switzerland)
(UK)

Parts Catalog

7-17

Assembly 8: Monitor and Power Cord (Linecord)

1
2

Asm–
Index
8–1

Part
Number

Units

Description
Monitor (includes I/O cable and swivel
stand)
EQ = Equatorial
NH = Northern hemisphere
SH = Southern hemisphere
See the Appendix B, “Model/Monitor
Configurations and FRU Part
Numbers” on page B-1 for model
specifications.
For monitors sold separately from IBM
Aptiva system units, see the service
information provided with the monitor.
EMEA uses Express Repair for
Monitors.
15-Inch Monitor - MM55 Type 2116
(13.6-Inch diagonal viewing area)
Integrated Sound/ On Screen
Display
Auto-sensing Universal Voltage
power supply 88-264 VAC 50/60 Hz

7-18

–1
–1
–1
–1

60H9560
60H9595
60H9596
60H9597

1
1
1
1

-

.28,
.28,
.28,
.28,

NH
EQ
SH
NH (Japan)

–1
–1
–1
–1

60H9571
60H9600
60H9601
60H9602

1
1
1
1

17-Inch Monitor - MM75 Type 2128
(15.7-Inch diagonal viewing area)
Integrated Sound/ On Screen
Display
Auto-sensing Universal Voltage
power supply 88-264 VAC 50/60 Hz
- .28, NH
- .28, EQ
- .28, SH
- .28, NH (Japan)

–2
–2

12J5936
00K8448

1
1

Monitor Stand (Type 2142)
Monitor Screw Kit (Type 2142)

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

Power Cord (linecord)
for monitor and system unit
- Australia
- Belgium (French)
- Canada (English)
- Canada (French)
- Denmark
- Finland
- France
- Germany
- Italy
- Japan
- Netherlands
- New Zealand
- Norway
- Spain
- Sweden
- Switzerland (French)
- Switzerland (German)
- Switzerland (Italian)
- U.K.
- U.S.

–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–
–

93F2365
13F9978
93F2364
93F2364
13F9996
13F9978
13F9978
13F9978
14F0068
39H0212
13F9978
93F2365
13F9978
13F9978
13F9978
14F0050
14F0050
14F0050
14F0032
93F2364

Parts Catalog

7-19

Assembly 9: Keyboard and Mouse

1

2

Asm–
Index

Part
Number

Units

9–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1
–1

07H0675
12J5617
12J5609
12J5621
12J5622
12J5638
12J5623
12J5624
12J5629
12J5645
12J5630
12J5637
07H0697
12J5639

1
1
1
1
1
1
1
1
1
1
1
1
1
1

7-20

Description
Keyboard EZ Button
- Belgium/Dutch
- Belgium-French
- Canada (French)
- Danish
- Dutch
- Finnish/Swedish
- French
- German
- Italy
- Japan
- Norwegian
- Spanish
- Swedish/Finnish
- Swiss-French/German

–1
–1

12J5642
12J5607

1
1

–2
–NS
–NS

12J4549
12J4547
12J4552

1
1
1

- U.K. English
- U.S. English
Mouse
Ball and Clip for Mouse
Blue Mouse Caps

Parts Catalog

7-21

Assembly 10: Software

CD-ROM

Asm–
Index
10–
–

Part
Number

Units

Description
Preloaded Software Recovery CD
Diagnostics and Utilities CD
Aptiva owners and servicers will need
to call their local IBM HelpCenter to
order the preloaded Software
Recovery and Diagnostics and Utilities
CD.

7-22

Part Number Index
Part
Number
00K7888
00K7933
00K8175
00K8350
00K8351
00K8357
00K8358
00K8448
00K8731
00K8735
01K1104
01K1105
01K2063
01K2064
01K2109
01K2167
02K1119
02K1146
02K1148
02K3410
07H0675
07H0697
07H1496
10L6086
10L6087
12J1850
12J3141
12J3143
12J3525
12J3988
12J3998
12J4547
12J4549

Asm–
Index
6–2
7–1
5–2
6–NS
3–4
1–4
6–4
6–1
8–2
7–4
7–4
2–4
2–4
4–4
2–5
4–6
2–5
4–6
2–5
2–5
6–2
5–2
5–2
5–2
9–1
9–1
4–NS
5–2
5–2
7–4
5–2
5–2
6–2
7–1
7–NS
7–4
9–NS
9–2

Copyright IBM Corp. 1997, 1998

Page
7-13
7-16
7-12
7-14
7-7
7-3
7-13
7-13
7-19
7-16
7-16
7-5
7-5
7-10
7-6
7-10
7-6
7-10
7-6
7-6
7-13
7-12
7-12
7-12
7-20
7-20
7-9
7-12
7-12
7-16
7-12
7-12
7-13
7-16
7-17
7-16
7-21
7-21

Part
Number
12J4552
12J4560
12J5546
12J5548
12J5550

12J5607
12J5609
12J5617
12J5621
12J5622
12J5623
12J5624
12J5629
12J5630
12J5637
12J5638
12J5639
12J5642
12J5645
12J5783
12J5785
12J5787
12J5791
12J5835
12J5840
12J5844
12J5867
12J5886
12J5919
12J5928
12J5930
12J5933
12J5934

Asm–
Index
9–NS
5–2
1–7
3–8
1–NS
3–NS
1–5
3–5
3–6
3–7
9–1
9–1
9–1
9–1
9–1
9–1
9–1
9–1
9–1
9–1
9–1
9–1
9–1
9–1
6–NS
6–NS
6–NS
6–NS
6–7
4–NS
7–NS
6–NS
6–NS
4–NS
6–NS
6–NS
6–8
6–5

Page
7-21
7-12
7-3
7-7
7-3
7-7
7-3
7-7
7-7
7-7
7-21
7-20
7-20
7-20
7-20
7-20
7-20
7-20
7-20
7-20
7-20
7-20
7-21
7-20
7-14
7-14
7-14
7-14
7-14
7-9
7-17
7-14
7-14
7-9
7-13
7-13
7-14
7-13

8-1

Part
Number
12J5936
12J5938
12J5940
12J5941
12J5962
12J5971
12J5979
12J5980
12J6221
12J6228
12J6236
12J6254
12J6290
12J6294
12J6295
12J6296
12J6297
12J6418
12J6421
12J6473
12J6474
12J6475
12J6476
12J6477
12J6483
12J6487
12J6516
12J6518
12J6520
12J6576
13F9978

8-2

Asm–
Index
8–2
6–NS
6–NS
6–3
4–5
7–NS
2–NS
2–NS
7–NS
7–NS
2–5
4–6
7–4
1–6
3–NS
1–NS
3–NS
1–NS
2–NS
4–NS
1–NS
3–NS
7–NS
5–NS
1–NS
3–NS
1–2
3–2
1–3
3–3
1–1
3–1
7–4
2–2
4–2
7–4
7–4
7–4
7–4
8–
8–

Page
7-19
7-13
7-13
7-13
7-10
7-17
7-5
7-5
7-17
7-16
7-5
7-10
7-16
7-3
7-7
7-3
7-7
7-3
7-5
7-9
7-3
7-7
7-17
7-12
7-3
7-7
7-3
7-7
7-3
7-7
7-3
7-7
7-16
7-5
7-9
7-16
7-16
7-16
7-16
7-19
7-19

Part
Number

Asm–
Index

13F9978 continued
8–
8–
8–
8–
8–
8–
13F9996
8–
14F0032
8–
14F0050
8–
8–
8–
14F0068
8–
33F8354
2–NS
4–NS
39H0212
8–
42H4865
2–5
4–6
42H4866
2–5
4–6
43G3398
7–NS
60H6043
7–NS
60H6045
7–NS
60H6046
7–NS
60H6047
7–NS
60H6048
7–NS
7–NS
60H6049
7–NS
60H6050
7–NS
60H6051
7–NS
60H6052
7–NS
60H6053
7–NS
60H6054
7–NS
60H6055
7–NS
60H9560
8–1
60H9571
8–1
60H9595
8–1
60H9596
8–1
60H9597
8–1
60H9600
8–1
60H9601
8–1

Page
7-19
7-19
7-19
7-19
7-19
7-19
7-19
7-19
7-19
7-19
7-19
7-19
7-5
7-9
7-19
7-5
7-10
7-5
7-10
7-16
7-17
7-17
7-17
7-17
7-17
7-17
7-17
7-17
7-17
7-17
7-17
7-17
7-17
7-19
7-19
7-18
7-19
7-19
7-19
7-19

Part
Number
60H9602
75H8905
75H8991
75H9550
75H9552
75H9921
76H1572
76H1617
76H1758
76H1760
76H3658
76H4738
76H4873
76H6097
76H6247
76H6347
76H6349
76H6351
76H6353
76H6355
76H6367
76H6945
76H6947
76H6978
93F0041
93F0063
93F0067

Asm–
Index
8–1
2–NS
2–6
4–7
5–1
6–6
5–1
6–6
5–2
7–NS
7–NS
7–4
7–4
2–NS
4–NS
6–NS
2–6
4–7
5–3
6–6
7–4
7–4
4–NS
7–3
7–2
2–NS
4–NS
2–NS
4–NS
2–NS
4–NS
2–NS
4–NS
7–4
7–4
7–NS
5–4
7–6
2–NS
4–NS
2–NS

Page
7-19
7-5
7-6
7-10
7-12
7-14
7-12
7-14
7-12
7-17
7-16
7-16
7-16
7-6
7-10
7-13
7-6
7-10
7-12
7-14
7-16
7-16
7-9
7-16
7-16
7-5
7-9
7-5
7-9
7-5
7-9
7-5
7-9
7-16
7-16
7-17
7-12
7-17
7-5
7-9
7-5

Part
Number

Asm–
Index

93F0067 continued
4–NS
93F2364
8–
8–
8–
93F2365
8–
8–
93H5148
2–3
4–3
93H5225
2–3
4–3
93H7524
2–3
4–3

Part Number Index

Page
7-9
7-19
7-19
7-19
7-19
7-19
7-5
7-9
7-5
7-9
7-5
7-9

8-3

8-4

Appendix A. Online Support Information
This section describes online technical support services available to help
repair the Aptiva computer.
This section covers:
IBM
IBM
IBM
IBM

PC Company Bulletin Board Service (BBS)
PC Company Fax-Back Service
Online HelpCenter on Prodigy, America Online, CompuServe
useful sites on the World Wide Web (WWW)

Online technical support offers convenient and valuable information when
you need it. IBM offers support areas on several online services where you
can work with IBM technicians for solutions to your questions, download key
files, and access database information for the Aptiva computer.
The IBM PC Company offers online resources including several Internet
World Wide Web sites, the IBM Online HelpCenter support areas, a
Fax-Back service, and a Bulletin Board Service.
The IBM PC Company BBS telephone number is (919) 517-0001. (U.S. and
Canada only). The BBS contains a valuable file library with drivers, software
updates, product information, and other file updates. To access the BBS,
set your modem for eight data bits, one stop bit, and no parity bit.
The IBM PC Company Automated Fax-Back System offers a variety of IBM
computer-related articles. To access this service, call 800-IBM-3395. The
Fax-Back system file library can also be accessed through the PC Company
BBS.
Aptiva technical support is offered through the IBM Online HelpCenters on
the Prodigy Service, America Online, and through the IBM support forums on
CompuServe.
IBM online support areas on all of the services can assist with your technical
questions. These areas offer message boards monitored by IBM
technicians, databases of computer-related solutions, and file libraries.
World-wide users can access the IBM Aptiva support forums on
CompuServe. CompuServe users can use the Go word: APTIVA to reach
the Aptiva support forum. For information about CompuServe, call (800)
848-8990 (U.S. and Canada only).

Copyright IBM Corp. 1997, 1998

A-1

To reach the IBM Online HelpCenter on Prodigy, use the jumpword: IBM.
For information about Prodigy, please call (800) 776-3449 (U.S. and Canada
only). You can reach the IBM Online HelpCenter on America Online using
keyword: IBM Connection. For information about America Online, please
call (800) 827-6364 (U.S. and Canada only). Prodigy and America Online
have limited international availability.
To access the IBM PC Company Internet sites, you will need to acquire
Internet access. Please check with your local Internet provider for more
information. (Members of Prodigy, AOL, and CompuServe can reach these
sites through the Internet capabilities of the services.)
Here are useful IBM Internet addresses for Aptiva information:

http://www.pc.ibm.com/us/
IBM PC Company Home Page on the World Wide Web
http://www.pc.ibm.com/us/aptiva/index.html
Aptiva Home Page
http://www.pc.ibm.com/us/files.html
IBM PC Company File Library

A-2

Appendix B. Model/Monitor Configurations
and FRU Part Numbers
The models described in this Appendix are Service Level A (SL-A)
machines. Only factory-installed parts are listed.
If the machine you are servicing has Service Level A on the label, but you
cannot find it listed in this appendix, call your local IBM Aptiva Servicer
Bulletin Board for updated model information (in the U.S., call
1-919-248-3540).
Tables B-2 through B-5 outline by model the FRUs that may be ordered by
the part number indicated. You can find the Machine Type (2140, 2142) and
Model (-XXX) on the front of the system unit.
To determine the correct FRU to install, go to the appropriate country table
listed below. Then, look across the top of the country table for the FRU you
want to replace. The part number to order is listed by model. For
descriptions of system boards and parts, see “Parts Catalog” on page 7-1.
For IBM monitors sold separately from IBM Aptiva system units, see
Table B-6 on page B-7.
Table

Page

U.S. and Canada Machine Types 2140, 2142 (SL-A)

B-2

Asia-Pacific-North Machine Types 2140, 2142 (SL-A)

B-3

Asia-Pacific-South Machine Types 2140, 2142 (SL-A)

B-4

EMEA Machine Types 2140, 2142 (SL-A)

B-5

Latin America Machine Types 2140, 2142 (SL-A)

B-6

Monitor-to-FRU Index

B-7

Copyright IBM Corp. 1997, 1998

B-1

B-2

93H5148

93H5225

93H5225

93H5225

93H5225

93H5225

93H5225

93H7524

93H7524

93H7524

L31, L3F

L51

L5H

L61

L71

L7M

S61, S6F

S62

S6H

S6S

01K2064

01K2064

01K2064

01K2064

01K2109

01K2109

01K2064

01K2063

01K2063

12J6236

Processor

01K1104
01K1105

01K1104
01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

Memory

00K7933

00K7933

00K7933

00K7933

75H9921

75H9921

00K7933

02K1146

00K7933

02K1146

Hard
Drive

N/A

N/A

N/A

N/A

See 7-18.

N/A

See 7-18.

N/A

N/A

N/A

Monitor

1. XXF Models = Canada-French; all other Models = U.S.A. and Canada-English.
2. N/A = Not included in model.
3. For monitor frequencies, see Table B-6 on page B-7.

Notes:

System
Board

Model

00K7888

00K7888

00K7888

12J3525

00K7888

00K7888

12J3525

12J3525

00K7888

12J3525

CD-ROM

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

Modem

Table B-1. U.S. and Canada Machine Types 2140 and 2142 (Factory-Installed Parts).

75H8991

75H8991

75H8991

75H8991

75H8991

75H8991

75H8991

75H8991

75H8991

75H8991

Power
Supply
Software

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

Appendix B. Model/Monitor Configurations and FRU Part Numbers

B-3

93H5225

93H5148

93H5148

93H5225

93H5225

93H5225

93H7524

93H5225

93H7524

LG2, LV2

LG3

LV4

LV5

S57

S67

SG1, SV1

SG2

1.
2.
3.
4.
5.

01K2064

01K2063

01K2064

01K2063

01K2167

01K2064

12J6236

42H4866

01K2167

01K2064

Processor

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

Memory

LX7 and SX7 Models = Japan.
LGX and SGX Models = Hong Kong.
LVX and SVX Models = People's Republic of China
N/A = Not included in model.
For monitor frequencies, see Table B-6 on page B-7.

Notes:

93H5225

L87

System
Board

L66, L67

Model

00K7933

02K1148

00K7933

02K1146

10L6087

10L6086

12J4560

12J4560

10L6087

10L6086

Hard
Drive

N/A

N/A

See 7-18.

See 7-18.

N/A

N/A

N/A

N/A

See 7-18.

See 7-18.

Monitor

00K7888

12J3525

00K7888

12J3525

02K1119

02K1119

12J3525

12J3525

02K1119

02K1119

CD-ROM

Table B-2. Asia-Pacific-North Machine Types 2140, 2142 (Factory-Installed Parts)

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

Modem

75H8991

75H8991

76H4873

76H4873

75H8991

75H8991

75H8991

75H8991

76H4873

76H4873

Power
Supply

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

Software

B-4

93H5148

93H5148

93H5225

93H5225

93H5148

93H5225

93H7524

93H7524

LQ2

LQ3

LQ4

LQ5

LQ6

LQ7

SQ1

SQ2

01K2063

01K2063

01K2167

42H4866

01K2167

01K2064

12J6236

42H4866

Processor

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

Memory

1. XQX Models = Australia.
2. N/A = Not included in model.
3. For monitor frequencies, see Table B-6 on page B-7.

Notes:

System
Board

Model

02K1146

02K1148

10L6087

02K3410

10L6087

10L6086

12J4560

12J4560

Hard
Drive

See 7-18.

See 7-18.

See 7-18.

See 7-18.

See 7-18.

See 7-18.

See 7-18.

See 7-18.

Monitor

00K7888

00K7888

02K1119

12J3525

02K1119

02K1119

12J3525

12J3525

CD-ROM

Table B-3. Asia-Pacific-South Machine Types 2140, 2142 (Factory-Installed Parts)

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

Modem

75H8991

75H8991

75H8991

75H8991

75H8991

75H8991

75H8991

75H8991

Power
Supply
Software

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

Appendix B. Model/Monitor Configurations and FRU Part Numbers

B-5

93H5225

93H5225

93H5148

93H5225

93H5225

93H5225

L44

L46

S34, S44

S35, S45

S36, S46

S47

01K2109

01K2064

01K2063

12J6236

01K2064

01K2063

01K2063

Processor

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

01K1105

Memory

1. N/A = Not included in model.
2. For monitor frequencies, see Table B-6 on page B-7.

Notes:

93H5225

System
Board

L35, L45

Model

02K1148

02K1148

02K1148

02K1148

02K1146

02K1146

02K1148

Hard
Drive

Express
Repair

Express
Repair

Express
Repair

Express
Repair

Express
Repair

Express
Repair

Express
Repair

Monitor

12J3525

00K7888

12J3525

12J3525

12J3525

12J3525

12J3525

CD-ROM

Table B-4. EMEA Machine Types 2140 and 2142 (Factory-Installed Parts).

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

See 7-15.

Modem

75H8991

75H8991

75H8991

75H8991

75H8991

75H8991

75H8991

Power
Supply

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

See 7-22.

Software

B-6

93H5148

LD2

12J6236

Processor
01K1104

Memory

1. LD2 Model = Mexico
2. N/A = Not included in model.
3. For monitor frequencies, see Table B-6 on page B-7.

Notes:

System
Board

Model
02K1148

Hard
Drive
N/A

Monitor
12J3525

CD-ROM

Table B-5. Latin America Machine Type 2140, 2142 (Factory-Installed Parts)

See 7-15.

Modem
75H8991

Power
Supply
Software
See 7-22.

Table B-6 applies only to monitors sold with Service Level A Type 2140,
2142 computers. The monitor part number can be found on the back of the
monitor.
See “Assembly 8: Monitor and Power Cord (Linecord)” on page 7-18 for
FRU part numbers.

Table B-6. Monitor-to-FRU Index and
Monitor Frequency Settings
Monitor
Part
Number

FRU
Number

Monitor
Frequency
(KHz)

60H9544

60H9560

69.0

60H9548

60H9560

69.0

60H8547

60H9595

69.0

60H9546

60H9596

69.0

60H9548

60H9597

69.0

60H9554

60H9571

69.0

60H9555

60H9571

69.0

60H9557

60H9600

69.0

60H9556

60H9601

69.0

60H9558

60H9602

69.0

Appendix B. Model/Monitor Configurations and FRU Part Numbers

B-7

B-8

Index

Numerics
2140 (SL-A) 1-6
2142 (SL-A) 1-6
3.3 V dc power connector 5-19
3.5-in. diskette drive check 2-46, 2-47
33.6 Kbps and 56 Kbps DSVD modem
check 2-50

A
advanced diagnostics diskette 3-4
advanced diagnostics tests 3-8
amplifier card BIOS 1-16
amplifier card BIOS setting 1-16
amplifier card BIOS update 1-17
ANSI interface 1-12
Asia-Pacific-North models, table B-3
Asia-Pacific-South models, table B-4
auto configure adapter cards 1-22

B
battery, on system board 4-14
beep codes 2-25
BIOS setting, amplifier card 1-16
BIOS update procedure (flash) 1-15
BIOS update, amplifier card 1-17
BIOS, amplifier card 1-16
bulletin board service, BBS A-1

C
Canada models, table B-2
Canadian Department of
Communications Statement xviii
CD/DVD-ROM drive 1-9
CD/DVD-ROM drive check 2-46
CD/DVD-ROM jumper settings 5-13
check procedures
33.6 Kbps and 56 Kbps DSVD
modem check 2-50

Copyright IBM Corp. 1997, 1998

check procedures (continued)
device presence check 2-43
installed devices check 2-47
keyboard check 2-39
memory check 2-37
monitor check 2-53
mouse check 2-42
power check 2-34
undetermined problem check 2-56
Compuserve online support A-1
connectors
diskette 5-19
hard disks 5-20
keyboard 5-18
modem wake up on ring 5-18
monitor I/O signal cable 5-15
monitor/signal 5-17
mouse 5-18
parallel port 5-17
power 5-19
rapid resume 5-18
serial ports 5-18
speaker 5-18
switch 5-18
creating a bootable advanced diagnostic
diskette 3-4
creating a diagnostic diskette 3-4

D
device presence check 2-43
diagnostic menus
select a test 3-6
diagnostic procedures 2-1
diagnostic programs
select a test 3-6
diagnostic test programs 3-6
diagnostics and utilities CD 3-3, 7-22
diagnostics error messages 3-7
diagnostics programs, PC-Doctor 3-3
digital modem 5-8, 5-9

X-1

DIMM description 1-27
DIMM identification 1-27
diskette connector 5-19
diskette drive 1-9
display (monitor) power
management 3-13
display (monitor) self test 3-12
displays
See monitors (displays)

E
error codes 2-27
error history, POST 1-26
error messages 3-7
ESD-sensitive parts, handling

4-16

fax-back service A-1
field replaceable units (FRUs) 7-1
flash BIOS update procedure 1-15
FRUs 7-1

G
1-1

H
handling ESD-sensitive parts 4-16
hard disk connectors 5-20
hard disk drive 1-10
hard disk drive check 2-47
hard disk drive jumper settings 5-10
hardware configuration
changes 1-18—1-22
hardware interfaces 1-12
I/O adapter cards 1-12
monitors 1-12
parallel 1-12
serial 1-12
USB 1-12
history, POST errors 1-26

X-2

I
I/O adapter cards, interfaces 1-12
IBM BIOS screen 3-2
IBM-Online HelpCenter A-1
IDE connector 5-10
index of symptoms, messages, error
codes, or beeps 2-9
installed devices check 2-47

K
keyboard 1-11
keyboard check 2-39
keyboard connector 5-18

F

general information

Home Director 4-17
Home Director technical service and
support 4-17

L
Latin America models, table B-6
layouts
See system board layout
See system board layout, type A-2
lithium battery, removing 4-14
load number xx
loading the advanced diagnostics
diskette. 3-4
loading the diagnostics and utilities
CD 3-3
locations, type A-1 system board 5-3
locations, type A-2 system board 5-6

M
machine type - (SL-A) 1-6
MAPs
See check procedures
media console cable connectors 5-16
media console devices check 2-46
memory 1-27
memory check 2-37

message index 2-9
microphone 1-9
model configurations
Asia-Pacific-North models B-3
Asia-Pacific-South models B-4
EMEA models B-5
Latin America models B-6
monitor-to-FRU B-7
U.S. and Canada models B-2
models, list of B-1
modem adapter 2-50
modem connectors 5-8
modem wake up on ring connector 5-18
monitor check 2-53
monitor connector test points 5-15
monitor I/O signal cable 5-15
monitor-to-FRU table B-7
monitor/signal connector 5-17
monitors (displays)
monitors sold separately 7-18, B-7
monitors, interface 1-12
mouse 1-11
mouse check 2-42
mouse connector 5-18
multimedia 1-9

N
notices

vii

O
online support information A-1
operating requirements 1-30
ordering FRUs B-1

P
parallel port connector 5-17
parallel, interface 1-12
part numbers, software FRUs 7-22
parts catalog 7-1
access station (Type 2142) 7-13
CD-ROM drive (Type 2142) 7-13
CD/DVD-ROM drive 7-15

parts catalog (continued)
diskette drive 7-11
diskette drive (Type 2142) 7-13
hard disk drive 7-11
keyboard 7-20
machine type 2140 exterior 7-3
machine type 2140 interior 7-4
Machine Type 2142 exterior 7-7
Machine Type 2142 interior 7-8
monitor 7-18
mouse 7-20
On/off switch (Type 2142) 7-13
power cord (linecord) 7-18
software 7-22
sound adapter card 7-15
parts/test point locations 5-1
PC-Doctor diagnostic diskette 3-4
PC-Doctor diagnostics 3-3
Pentium MMX-166 MHz processor 1-9
Pentium MMX-200 MHz processor 1-9
Pentium MMX-233 MHz processor 1-9
plug and play adapter cards 1-22
plug and play screen 1-22
positionnement du sélecteur de
tension viii
POST 1-3, 3-2
POST error codes 2-3
POST error history 1-26, 2-56
printing 2-56
viewing 2-56
power check 2-34
power connector 5-19
Power Management Utilities 1-24
power supply 1-9
power-on password, CMOS reset
Type A-1 system board 1-14
power-on self test 3-2
preloaded software recovery CD 7-22
primary hard disk drive connector
(IDE) 5-10
processor speed settings—type A-1
type A-1 Pentium MMX processor
speed 5-4
processors
Pentium II 1-9

Index

X-3

processors (continued)
Pentium MMX-166 MHz
Pentium MMX-200 MHz
Pentium MMX-233 MHz
product description 1-6

1-9
1-9
1-9

R
RAM 1-27
recovery software installation 4-20
refresh rates and monitor frequencies,
type A-2. 1-13
removing parts
machine type 2140, 2142 4-2
3.5-In., 5.25-In. Cage 4-5
battery 4-14
DIMMs 4-13
media console 4-7
power supply 4-12
service panel 4-3
system board 4-15
top cover and handle 4-4
repair information 4-2
repair, Home Director 4-17
replacement parts B-1
replacements 4-2

S
safety information ix
safety inspection guide 6-1
safety notice translations x
secondary hard disk drive
connector 5-10
serial port connectors 5-18
serial, interface 1-12
setup utility 1-18—1-22
software installation 4-20
software recovery CD 7-22
sound adapter card 1-9
speaker connector 5-18
speakers 1-9
specifications 1-28
starting diagnostics 2-2

X-4

switch connector 5-18
symptoms, messages, error codes, or
beeps index 2-9
system board (type A-1) layout 5-2
system board (type A-2) layout 5-5
system board layout
system board layout, type A-2
system board, removing 4-15
system bus clock—speed A-2
type A-2 processor system
jumpers 5-7

T
test programs, diagnostics
testing, PC-Doctor 3-3
tools, special 1-30
trademarks xxi

3-8

U
U.S. models, table B-2
undetermined problem check 2-56
using the advanced diagnostics 3-8

V
VESA local bus
local bus connector 1-7, 1-8
notice 1-6
voltage supply switch settings vii

W
Wake Up on Ring modem
connector 2-50
world wide web, WWW A-1

Z
Zip drive jumper settings

5-14

IBM
Printed in U.S.A.

International Business Machines Corporation
Old Orchard Road,
Armonk, New York 10504
Part Number: 10L9160
Form Number: S06J-0517-01
01/98

S 6J- 517- 1



---

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